Solution for Installation Error for HP Devices – Windows XP

We have detected that you were unable to successfully complete the installation for your HP device. All of the files that we attempted to install have been removed. Follow the procedures in this document to install your HP device after receiving an installation error. Please make sure you have turned off and restarted your PC before trying the steps outlined below.

Note

Step 1: Run the Disk Cleanup utility
The software installation process uses certain system folders for preparing files for installation. Periodically, these folders need to be cleared. Prior to installing again, run the Disk Cleanup utility, which will help you: • • • • • • Delete temporary Internet files Delete downloaded program files Empty the Recycle Bin Delete files from the temporary folder Delete files created by other Windows tools Remove unused, optional Windows components

To use the Disk Cleanup utility: 1. Click Start, click All Programs, click Accessories, click System Tools, and then click Disk Cleanup. 2. After the Disk Cleanup utility analyzes the hard drive, a report with a list of options appears on the computer. Click the appropriate check boxes to remove unwanted files from the computer, and then click OK. 3. Click Yes on the confirmation screen that appears on the computer.

Step 2: Reinstall HP Software
Note Before starting the installation process again, please confirm the following: • Unplug the USB cable from the device (if you are connecting to the printer via USB cable).

) 1. you may need to temporarily disable startup software. Reinstall the HP software by re-inserting the CD that came with your device. The illustration below shows a typical USB connection. it could cause the installation to fail. These directions explain how to temporarily disable these programs and processes while installing the HP device. and connect the USB cable only when prompted by the software. please skip to Step 6 and complete the brief feedback survey so that HP may continue to improve our products and processes for our customers. (Step 5 below will explain how to re-enable the startup software. Step 3: Temporarily Disable Startup Software If you were again unable to successfully install your HP device. Figure 1 – Connection from PC to HP device (your PC and HP device USB port locations may differ slightly from this illustration) If the USB cable is connected to a USB hub or a docking station for a Note laptop. Open MSConfig as follows: .• Make sure your PC has been rebooted at least once since the failed installation. These programs may be preventing you from installing the HP Software. Windows allows many programs and processes to run immediately upon startup. Please follow the onscreen instructions. If you successfully installed your HP device. Try connecting the USB cable directly to the computer during the device installation (when prompted).

Click the Services tab. 2. Uncheck the checkbox right next to Load Startup Items. If the startup option is set to Selective. Disable the Startup Items Startup and uncheck the a. Disable the Services a. Click the Startup tab. Make a list of items that are checked. Normal Startup Selective Startup 1. Click the circle next to Selective 1. c. Make a list of items that are checked. b. You will need this list to set your computer service items back to what it was before. Place a checkmark on Hide all Microsoft Services. Click the Services tab. before. Click Run. follow the steps under Normal Startup. 2. If the radio button next to Normal startup is currently selected. d. and then click OK. follow the steps under Selective Startup. Click the Disable All button. The System Configuration Utility dialog box appears. Click the General tab. Click the Start button. Type msconfig in the run box. b. c. Click the Disable All button. c. 3. checkbox next to Load Startup Items.a. You will need this list 2. Place a to set your computer startup checkmark on Hide All Microsoft items back to what it was Services. b. d. Figure 2 – System Configuration Utility Window .

Click the OK button and a new window will pop-up. Click the Restart button to continue. c.3. Step 4: Reinstall HP Software . Figure 3 – System Configuration Utility Window upon restarting your PC Note After completing Step 4 below. (Step 5 gives you the instructions for restoring the startup software. Place a checkmark on the “Don’t show this message…” checkbox and click the OK button.) Without restoring your startup software. Click the Apply button. b. don't forget to restore the startup software that you temporarily disabled. your PC may not function the way that you expect. Complete the MSConfig process a. Upon restarting your PC you will get a System Configuration Utility window.

follow Normal Startup below. Click the Start button. 2. c. and then click OK. Please follow the onscreen instructions. Type msconfig in the run box. If you . 1. Reinstall the HP software by re-inserting the CD that came with your device.Note Before starting the installation process again. b. The illustration below shows a typical USB connection. Open MSConfig as follows: a. Make sure your PC has been rebooted at least once since the mostrecent failed installation. The System Configuration Utility dialog box appears. please confirm the following: • • Unplug the USB cable from the device (if you are connecting to the printer via USB cable). If you followed Normal Startup in Step 3: Disable Startup Software above (or if you want to return to a Normal Startup). Without restoring your startup software. you'll want to restore those applications and services at Startup. Figure 1 – Connection from PC to HP device (your PC and HP device USB port locations may differ slightly from this illustration) Step 5: Re-enable Startup Software If you disabled startup software (in Step 3) to install the HP Software. Click Run. your PC may not function the way that you expect. and connect the USB cable only when prompted by the software.

3. Click the Services tab. Place a checkmark on Hide all Microsoft Services. please contact HP technical support. click here. Place a checkmark on every item that is in your list of checked startup items for the startup tab from Step 3. To find contact information for your region. Support options and availability vary by product. Click here to complete this brief survey and provide comments. Normal Startup Click the circle next to Normal Startup. 4. Complete the MSConfig process a. . For Further Help If you are still unable to install the HP software. Selective Startup 1. Click the Startup tab. Place a checkmark on every item that is in your list of checked startup items for the Services tab from Step 3. Click the Apply button. b. 3. Click the OK button. 5. click the appropriate link below: • • If you are in the United States. 2. country/region. click here. Outside of the United States. Step 6: Give Us Feedback We'd like to know if this document helped you install the software successfully. follow Selective Startup to proceed. and select Restart to restart your computer.want to customize the programs that run at startup. and language.

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