AHA QUIZ

Name: ____________________
SCORE: ____ / 25
Date: ____________________

Please fill in true of false.

T = True, F = False

1. _____ Customer Service is available 24 hours

2. _____ Total Permanent Disability is Hilang Daya Upaya in Malay

3. _____ AHA provide worldwide claim service

4. _____ Permanent Disability means no possibility of recovery

5. _____ Medical reimbursement means, customer pay for the medical expenses
and claim from insurance company later

6. _____ Initial payment is charged immediately upon Phone Binding

7. _____ Effective date for AHA is as soon as first payment received / charged

8. _____ Common Injuries include fractures, dislocation, burn and internal injury

9. _____ If the insured has claimed for partial disability or TPD, the coverage will
continue as long as premium is paid.

10. _____ Policy will be send in 30 days

11. _____ Reconfirm sale is a must after objection handling

12. _____ It’s all right to give toll free number of AIA to AHA customer service
because they are under the roof of AIG.

13. _____ Stamp duty is to ensure customer receive policy.

14. _____ AHA shares their branches with AIA

15. _____ AHA has branches in every state in Malaysia.

Vads AHA
16. _____ As long as customer is willing and can afford to, they can purchase the
highest coverage as they like.

17. _____ It’s inconvenience to contact the insured since payor / credit card
holder / decision maker has agreed, the sale is considered genuine and
complete even without required details.

18. _____ 2 months premium in advance will be charged as a reserve in class of

lapsation.

19. _____ In general, customer is given a cooling off period of 14 days to review
their policy and to confirm payment. Falling which, policy will lapsed.

20. _____ For lapsed policy, AHA’s customer can reinstatement anytime.

21. _____ Annual statement will be sent for tax exemption.

22. _____ No expiry / maturity period for PA policy.

23. _____ The maximum PA coverage for an individual is RM 1 million.

24. _____ Personal Accident program is guatanteed approval for everyone

interested.

25. _____ Customer must inform Claim Dept within 30 days from the day of
accident, and provide complete original claim form and proofs within 90
days.

Vads AHA