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 We the students of The C.U.Shah college of Engg. & Tech.are conducting a survey and
hereby request you to fill up the questionnaire. The information provided by you will be kept
strictly confidential and will be used for academic purpose only.

 [ ] Under 20yrs [ ] 21 ± 30yrs [ ] 31 ± 40yrs [ ] 41 ± 50yrs [ ] Above 50

  [ ] Male [ ] Female


   [ ] Business [ ] Service [ ] Student [ ] Other

   

[ ] Less than 5,000 [ ] 5,000 to 10,000 [ ] 10,001 to 15,000

[ ] 15,001 to 25,000 [ ] Above 25,000

Q.1 Which of the following services you are using?

[ ] Pre-paid [ ] Post-paid

Q.2 Which mobile operator¶s service you are using?

[ ] Vodafone [ ] Airtel [ ] Idea

[ ] Reliance [ ] BSNL [ ] Others_________

Q.3 How would you rate the services offered to you?

       


Network
SMS rates
New Schemes & Offers
Call rates
Value Added Services
Q.4 What is your current on an average monthly spending on mobile?

[ ] Less than 100 [ ] 100 to 200 [ ] 201 to 300

[ ] 301 to 400 [ ] 401 to 500 [ ] Above 500


Q.5 Are you aware of the MNP Services?

[ ] Yes [ ] No

Q.6 After the availability of MNP Service in Gujarat, would you like to change your service
provider?

[ ] Yes [ ] No [ ] Have already changed

!"       #    $%&'

Q.7 To which cellular service you have moved or want to move?

[ ] Vodafone [ ] Airtel [ ] Idea

[ ] Reliance [ ] BSNL [ ] Others_________

Q.8 Have you face any difficulty while changing your service provider?

[ ] Yes [ ] No

If yes then, specify reason_______________________________________________ 

Q.9 On a scale of 1 to 10 what marks will you award to the quality of MNP services that you
have used?

Q.10Why have you chosen this service provider?

[ ] Reference [ ] Network [ ] Excellent Service

[ ] Availability [ ] Price Promise [ ] Prior Experience

[ ] Customer Support Interaction [ ] Others


Q.11 Will you recommend the service to your friends/ relatives?

[ ] Yes [ ] No [ ] May be

Q.12 Please describe that forced you to terminate the company¶s services?

__________________________________________________________________________

__________________________________________________________________________

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Q.13 What makes you to not to use MNP services?

[ ] Satisfied with current services.

[ ] MNP service is complex

[ ] Not aware about MNP

[ ] Others______________________________

Q.14 How long have you been the customer of this service?

_______________

Q.15 How can the service that you are using can be improved?

___________________________________________________________________________

__________________________________________________________________________

Q.16 Please rate your satisfaction with the quality of our survey?

[ ] Excellent [ ] Good

[ ] Poor [ ] Very Poor


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