A Project Report On

“A Study Of Consumer Durable Market For Samsung Electronics Ltd”
With Special References to Nasik Dist

Under The Guidance Of Prof. Vinod Malkar
Submitted To University Of Pune In Partial Fulfilment Of “Master Degree Course In Business Administration” (2008-2010) Submitted By Mr. Swapnil Panpatil

Through Piren’sInstitute Of Business Management & Administration. Loni(BK), Tal. Rahata, Dist. Ahmednagar-413736

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Student Declaration

I hereby declare that this project report titled “The Study of Consumer Durable Market with Special Reference to Nashik District” in SAMSUNG ELECTRONICS LTD. is executed as per the course requirement for the post graduate program in management. I have not been submitted by me or any other person to any other university or institution for degree or diploma. It’s my own work.

Place: Date: Swapnil D. Panpatil. MBA (2008-2010)

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ACKNOWLEDGEMENT

In this project I have made an honest and dedicated attempt to make the research material as authentic as it could. And I earnestly hope that it provides useful and workable information and knowledge to any person reading it. During this small time frame of two months in which the project reached its completion, there were a few people whom I would like to make a mention of and without whose help the project would have never seen the light of the day. I also thank to my internal guide Prof.Vinod Malkar for his timely response via email, which immensely helped in giving the project the initial direction it needed. I would like to thank my external guide Mr.Santosh Keseri (Marketing Executive) who gave me a free hand as far as going about the project work was concerned. I dedicate this project to the Dealer’s of Nashik district who were extremely kind and who at times went out of the way to help me. Without their co-operation it would have perhaps not been possible to research a few places, which I did, within the stipulated time frame.

Swapnil D. Panpatil MBA (Marketing) 2008-2010

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Preface
We look our training at SAMSUNG ELECTRONICS LTD. Nashik. During the training was to get an overview of the Consumer Durable Market of Nashik district. It was a firsthand experience to get exposed to the professional set-up and face the market, which was really a great experience. Training period was a learning experience. When business is involved, an experience counts a lot. experience are an instrument, which leads towards success. Working with SAMSUNG ELECTRONICS LTD., has been a pleasure I take this opportunity to present the project report and sincerely hope that it will be as much knowledge enhancing to the readers as it was to use during the fieldwork and the compilation of the report.

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INDEX

Sr.no.
1. 2. 3. 4. 5. 6.
Introduction Industry Profile Company Profile Product Profile Objective of Study

Contents

Page no.

Research Methodology 1.Primary data 2. Secondary data 3.Sampling 4. Scope of the study 5.Limitations of the study Theoretical Background of the study Data Analysis Findings Recommendations Conclusion Bibliography

7. 8. 9. 10 11 10.

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Indian Consumer durables market used to be dominated by few domestic players like Godrej. microwave ovens. Godrej. discounts. the penetration Level of the consumer durables is still low in India.INTRODUCTION Before the liberalization of the Indian economy. and hold over wide distribution network. foreign players like LG. color televisions (C-TV) were no longer considered luxury items. exchange offers. as many foreign players were entering in the market with the increase in income levels. and intense competition. easy access to consumer finance. only a few companies like Kelvinator. However. there were still very few players in categories like vacuum cleaners. these players control the major share of the consumer durables market. and introduction of new models. air conditioners. and wide range of choice. MNCs offer superior technology to the Consumers whereas the Indian companies compete on the basis of firm grasp of the local market. and Voltas were the major players in the consumer durables market. Samsung. Today. Whirlpool. The market share of MNCs in consumer durables sector is 65%. Consumer durables market is expected to grow at 10-15% in 2007-2008. Allwyn and Kelvinator. Products like washing machines. Then. easy availability of finance. It is growing very fast because of rise in living standards. Voltas. MNC's major target is the growing middle class of India. their wellacknowledged brands. Alwyn. after the liberalization. the demand for consumer durables has increased significantly. But post liberalization many foreign companies 6 . Sony. accounting for no less than 90% of the market. However. Daewoo. and dishwashers Consumer durables sector is characterized by the emergence of MNCs. increase in consumer awareness. and Aiwa came into the picture.

The rural market is growing faster than the urban market.have entered into Indian market dethroning the Indian players and dominating Indian market the major categories being CTV. REFRIGRATOR. MICROWAVE OVEN and WASHING MACHINES. INDUSTRY PROFILE 7 .The CTV segment is expected to the largest contributing segment to the overall growth of the industry. SAMSUNG the two Korean companies have been maintaining the lead in the market with LG being leader in almost all the categories. LG. although the penetration level is much lower . The rising income levels double-income families and consumer awareness were the main growth drivers of the industries. India being the second largest growing economy with huge consumer class has resulted in consumer durables as the fastest growing industries in India.

MIRC Electronics.The Consumer Durables industry consists of durable goods and appliances for domestic use such as televisions. etc. air conditioners and washing machines. CTV. refrigerators. Instruments such as cell phones and kitchen appliances like microwave ovens were also included in this category. More than 7 million units of consumer durable appliances have been sold in the year 2006-07 with colour televisions (CTV) forming the bulk of the sales with 30 per cent share of volumes. helped by several drivers such as the emerging retail boom. The industry is represented by major international and local players such as BPL. greater disposable income and an overall increase in the level of affluence of a significant section of the population.3 per cent while direct cool segment has grown by 9 per cent. Blue Star. The consumer durables industry can be broadly classified into two segments: Consumer Electronics and Consumer Appliances. Voltas. Consumer Appliances can be further categorized into Brown Goods and White Goods. Whirlpool. Growth. real estate and housing demand. Whirlpool and Samsung have registered double-digit growth in the direct cool refrigerator market. The sector has been witnessing significant growth in recent years. Titan. Industry Size. Trends The consumer durables market in India was estimated to be around US$ 5 billion in 2007-08. 8 . The key product lines under each segment were as follows. refrigerators and Air-conditioners together constitute more than 60 per cent of the sales in terms of the number of units sold. Companies like LG. the frost-free category has grown by 8. In the refrigerators market. Videocon.

the semi-automatic category with a higher base and fully-automatic categories have grown by 4 per cent to 526. In the air-conditioners segment. respectively. At the disaggregated level.10 million units in 2007-08 and is expected to grow by at least 25 per cent. This trend is expected to continue through 2009. conventional CTV volumes have been falling while flat TVs have grown strongly. The flat segment of CTVs now account for over60 per cent of the total domestic TV production and is likely to be around 65 per cent in 2007-08. The growth across product categories in different segments is assessed in the following sections.000 units. The audio/video player market has seen significant growth rates in the domestic market as prices have dropped. as competition is likely to intensify to scale and capture the mass market. 9 .000 units and by 8 per cent to 229.2010. the sales of window ACs have grown by 32 per cent and that of split ACs by 97 per cent.High-end products such as liquid crystal display (LCD)and plasma display CTV grew by 400 per cent and 150 per Cent respectively in 2009–10 following a sharp decline in prices of these products and this trend is expected to continue. Market sources indicate that most CTV majors have phased out conventional TVs and have been instead focusing more on flat TVs. Since the penetration in the urban areas for these products is already quite high.In the case of washing machines. the markets for both C-TV and refrigerators were shifting to the semi-urban and rural areas. Consumer Electronics The CTV production was 15.

COMPANY PROFILE SAMSUNG – Introduction 10 .

enrich people’s lives and continue to make Samsung a trusted market leader Our Mission Everything we do at Samsung is guided by our mission: to be the best “digitalCompany”. From technology comes opportunity for businesses to grow.Our Vision Samsung is guided by a singular vision: to lead the digital convergence movement. and for people to invent new possibilities. We believe that through technology innovation today. 11 . It’s our aim to develop innovative technologies and efficient processes that create new markets. we will find the solutions we need to address the challenges of tomorrow. for citizens in emerging markets to prosper by tapping into the digital economy.

12 . In the years ahead.Samsung grew into a global corporation by facing challenges directly. responsible global corporation. Their ingenuity will continue to chart Samsung’s course as a profitable. our dedicated people will continue to embrace many challenges and come up with creative ideas to develop products and services that lead in their markets.

S. cellphone market Opened Global Brand PR Centre ‘Samsung D'light' No.SAMSUNG HISTORY • • • • 2008 • • • • Named Yoon-Woo Lee as a Vice Chairman & CEO of Samsung Electronics Launched OMNIA phone Completed establishing TV manufactory in Russia Kaluga Became the official sponsor of 2010 Guangzhou Asian Game Developed the world's first 2Gb 50 NANO Samsung takes No.1 worldwide market share position for TVs achieved for the seventh quarter in a row Developed the world's first 30nm-class 64Gb NAND Flash™ memory BlackJack bestowed the Best Smart Phone award at CTIA in 13 2007 • • • .1 worldwide market share position for TVs achieved for the 9th quarter in a row No. 1 spot in U.

Software technology park set up at Noida Construction commences for 5. Ravinder Zutshi. Shivraj Patil. K.1 worldwide market share position for LCD for the sixth year in a row Developed the world's first real double-sided LCD Developed the worlds' first 50nm 1G DRAM Unveiled 10M pixel camera phone Launched "Stealth Vacuum.72"Super-Reflective LCD Screen The India Retail Forum has awarded Samsung as the Best Retailer of the year 2005 in the consumer Durables category.000. Union Home Minister. Uttar Pradesh. Commencement of production at refrigerator facility in Noida. • Attained No. H. S. S.000 refrigerator plant in Noida Samsung unveils new technology for Consumer Home Entertainment (DNIe™) June 1996 May 1996 Foundation Stone laid for CTV Factory at Noida." a vacuum cleaner with the world's lowest level of noises Launched the worlds' first Blu-Ray Disc Player 2006 • • • • • September. Kim appointed as the First President and Chief Executive Officer of Samsung South West Asia.the U. Mr. advanced Refrigerator facility. Mr. Inaugurated Samsung's new. James Damian. Dy MD and Samsung India at the India Retail award function February 2005 November 2004 held in Mumbai on 16th September.S. Oh appointed as the President and Chief Executive Officer of Samsung South West Asia. 2005 • Developed 1. India made regional headquarters for Samsung Southwest Asia. SVP. Samsung received the Golden Peacock Special commendation Certificate for Corporate Social Responsibility (Private Sector) for February 2004 February 2004 November 2003 August 2003 June 2003 December 2002 October 2002 the year 2004 from Mr. High-Tech. Merger of SIEL with SEIIT. Best Buy and his team handed over the award to Mr. Launch in South 14 .

“Our aim is to gain technological leadership in the Indian marketplace even as our goal is to earn the love and respect of more and more of our Indian consumers. 15 . easier and richer through its superior quality products.Home Appliances Launch December 1995 August 1995 Samsung India Electronics (SIEL) products launched in India.H. Maldives and Bhutan besides India. Samsung aims to grow in India by contributing to the Indian economy and making the lives of its consumers simpler. Sri Lanka. President & CEO Samsung South-West Asia Regional Headquarters. The South West Asia Regional Headquarters looks after the Samsung business in Nepal. Samsung India. Samsung in India Samsung India is the hub for Samsung’s South West Asia Regional operations. which commenced its operations in India in December 1995. Certificate for commencement of business received by Samsung GROWING TO BE THE BEST Samsung India aims to be the ‘Best Company’ in India by the Year 2006. Oh.” Mr. Bangladesh. S. today enjoys a sales turnover of over US$ 1Bn in just a decade of operations in the country. ‘Best Company’ in terms of both the internal workplace environment as well as the external context in which the Company operates.

telecommunications.Headquartered in New Delhi. Samsung Electronics Corporation is the world’s largest pro ducer of Colour Monitors.2Bn and net income of US$10.3Bn. The Samsung manufacturing complex housing manufacturing facilities for Colour Televisions. 16 . digital media and digital convergence technologies with 2004 parent company sales of US$55. the company has of 5 main business units: Digital Appliance Business. with around 18% of its employees working in Research & Development. Recognized as one of the fastest growing global brands. Samsung ‘Made in India’ products like Colour Televisions. near Delhi. Colour TVs. Digital Media Business. Memory Chips and TFT LCD’s. Samsung India has a network of 19 Branch Offices located all over the country. Colour Monitors and Refrigerators were being exported to Middle East. Samsung India currently employs over 1600 employees. Colour Monitors. Semiconductor Business and Telecommunication Network Business.000 people in over 90 offices in 48 countries. CIS and SAARC countries from its Noida manufacturing complex. Employing approx. Refrigerators and Washing Machines is located at Noida. 113. SAMSUNG GLOBAL The DNA of Digital Innovation Samsung Electronics is a global leader in semiconductors. LCD Business.

ergonomics and interface. For the semi-automatic segment of Samsung washing machines. including aesthetics. It is present in three of Samsung’s semi automatic models and dries the clothes better than the rest. This industry-institute partnership is helping Samsung to study and analyze consumer response in aspects of product design. Samsung washing machines have an additional menu that takes care of the local Indian wardrobes. Samsung has concluded that Indian consumers want more sound oriented products. 17 . Thus. the Samsung televisions for India have a higher sound capacity than their foreign counterparts. Samsung has introduced for the first time in India a feature called Super Dry. They also have a ‘memory re-start’ that takes care of the frequent power failures in India. It has set up a “usability lab” at the Indian Institute of Technology in New Delhi to customize Samsung products to meet the specific needs of Indian consumers. Through its research done on consumer preferences in India.Customized products for Indian Consumers Samsung understands the local cultural sensibilities to customize its products according to the Indian market.

Samsung’s proprietary DNSe 2.PRODUCT PROFILE 650 Series Full HD LC D TV Developed using our unique Crystal Design with a hint of rose-red color accentuating a traditional piano-black bezel frame. the 650 Series LCD TV features Auto Motion Plus 120Hz. 18 .0 technology with EmoTure™ UI enhances the ultimate multimedia experience. the YP-P2 lets consumers enjoy vivid videos on a 3-inch wide LCD screen. DNIe Pro and Wide Color Enhancer Pro to provide perfect picture quality. an Ultra Clear Panel. Wide Video MP3 Player (YP-P2) Equipped with Bluetooth and a touch screen interface.

as well as dry heat and fermenting. Samsung’s versatile steam cooking solution adds a steam function to the conventional oven. we’ve enhanced washing performance and eco-friendly performance with a diamond-shaped embossing drum. our washer dramatically reduces barrel vibration—even at the highest speed. our 6-in-1 steam oven combines all of the features of a conventional oven with advanced steam cooking technology to stimulate healthier eating.VRT Front Loading Washer Designed with Vibration Reduction TechnologyTM (VRT). grill and microwave. 19 . 6-in-1 Steam Oven Simple. It also reduces energy and water consumption to the world’s lowest levels. Further. yet stylish.

The phone also has cuttingedge features such as a touch screen. Bluetooth. a widget for creating customized desktops and a G sensor for automatic horizontal rotation of photos and videos.Haptic Touch Screen Phones (SC H-W420/W4200) Built with TouchWiz UI software. Ultra-messaging BlackJack II (SG H-i617) Microsoft’s Windows Mobile software-enabled HSDPA smart phone boasts a bigger screen than the BlackJack I and includes a jog wheel. including a web browser. ‘on-the-go’ user who demands cutting-edge multimedia features. GPS and wireless LAN 20 . It is designed for the innovative. The Samsung Haptic features one-touch access. one that touches all of the senses. our Haptic model promises a unique user experience.

Refrigerators. Microwave oven. Washing machine.OBJECTIVES OF THE PROJECT • To find number of brands of consumer durable in Nashik district. • To study profit margin of major brands in consumer durable.. 21 . • To find most important parameter for selection of brand of Colour television. • To study brand preference of consumer for consumer durable goods. DVD.

It is an important tool to study buyer’s behavior. Without a proper wellorganized research plan. and focus market changes. Research methodology not only talks of the methods but also logic behind the methods used in the context of a research study and it explains why a particular method has been used in the preference of the other methods Research design Research design is important primarily because of the increased complexity in the market as well as marketing approaches available to the researchers. and strategy of investigation conceived as to obtain answers to research questions and to control variance. it is impossible to complete the project and reach to any conclusion. The main objective of survey was to collect appropriate data. The project was based on the survey plan. 22 . consumption pattern. A research design specifies the methods and procedures for conducting a particular study. research methodology is the way to systematically solve the research problem.Research Methodology Research methodology is considered as the nerve of the project. it is the key to the evolution of successful marketing strategies and programmers. “Research Design is a plan. In fact. brand loyalty. According to Kerlinger. which work as a base for drawing conclusion and getting result. Therefore. conceptual structure.

Primary Data: These data were collected by personal interview with retailers/ dealer. about competitors. However it was exclusively personal interview. SAMPLING METHOD Random Sampling method SAMPLE SIZE 100 Dealers Research tools: Questionnaires 23 . secondary data was also required. These data were collected from various past studies and other sources of the company. and potential for SAMSUNG procedures to be used for the study among retailers/dealer and.Research design specifies methods and procedures for study. Data Collection: This report was prepared after collecting data from the retailers/ dealers and past data was arranged from the various studies conducted in last few years and various other records of company. For this purpose questionnaires were prepared in such that all necessary data would be collected. In this study the company was interested to know the demand of different consumer durable product. Secondary Data: Information regarding the project.

RESEARCH AREA NASHIK DISTRICT• Nashik city          • • • • • Malegaon Kalvan Satana Chandwad Deola CBS Panchavati Cidco Nashik Road Dindori Road Canada Corner Gangapur Road MG Road Deolali camp 24 .

• • • • • • • • • • Taharabad Nampur Lakhmapur Wani Yeola Lasalgaon Pimplegaon Baswant Ojhar Manmad Dindori 25 .

Collected the data of actual monthly sale of the SAMSUNG product in few shop. 2. While visiting the shops we 1. Checked whether demo calls were attended or not Scope 26 . 4. 5. 3 Found out the problems that the dealer were facing while selling the SAMSUNG product. Calculated the display share of the SAMSUNG product in shop. Found out the customer response for SAMSUNG products by asking the owner of the shop.Scope of the study This project gives us great exposure to the consumer durable market because it includes product knowledge and field survey job in which we visited the consumer durable stores in Nashik district.

And there were 6 million rich household in India. 5.800 a year. 2. compared to other 27 .2 million in 2007 as against 14. India is the 4th largest economy in the world and overtake Japan in the near future become the 3rd largest. Unexploited rural market. who were earning us$4. 3. OPPORTUNITY 1. In India the penetration level of white goods is lower as developing countries.400-US$21. India has the youngest population amongst the major countries. Indian consumer durable market is expected to reach $450 billion by on 2010 3. There were lot of people in the different income categories nearly the two third population is below the age of 35 and nearly 50% is below 25.6 million in 2000. There were 56 million people in middle class. Rapid urbanization. 4. 2.1. In term of purchasing power parity (PPP). The upper-middle and high-income household in urban areas were expected to grew to 38.

Many consumer and dealers/retailers showed less interest in providing information and haven’t cooperated. increase in purchasing power of consumers.Visiting various places for the study consumed a lot of time. credit period.We cannot say that what the consumer have revealed will be right for each and every situation because their perception is influenced by many factors. 2. 2. but this study has some limitation: 1.4. 28 . 5. 4. Increase in income level. policies and sales figure were not disclosed by the competitors. Threats 1. LIMITATION OF STUDY Although I tried my best in preparation of this project. Easy availability of finance.Some of confidential information viz.e. 3. 5. schemes. i. Cheap imports from Singapore. China and from other Asian countries.The period of the project was not sufficient to study all the factors in deep. Higher import duties on row materials.

explosive technology growth. trade policies. Business research courses are a recognition that students in business. The trend toward complexity has increased the risks associated with business decisions. and public organizations – in all functional areas – need training in the scientific method and its application to decision making. we have witnessed dramatic changes in the business environment. not-for-profit. Two factors stimulate an interest in more scientific decision making: (1) the manager’s increased need for more and better information and (2) the availability of improved techniques and tools to meet this need. with many business downsizing to make competitive gains. technology transfers. Research methods provide you with the knowledge and skills you need to solve the problems and meet the challenges of a fast-paced decision-making environment. Increased complexity means there are more variables to consider. During the last two decades. Workers. making it more important to have a sound information base.Theoretical Background of the study Scope of market research in view of modern global business. and 29 . shareholders. Other knowledge demands have arisen from problems with mergers. and continuing innovations in global communications. The competition is more vigorous. protected markets. customers. and macroeconomic savings – investment issues. the business organization has evolved in response to the social and political mandates of national public policy. These changes have created new knowledge needs for the manager. Emerging from a historically economic role.

To do well in such an environment. Communication and measurement techniques have also been enhanced. financial and accounting reports. Each of these factors demands that managers have more and better information upon which to base decisions. This book addresses these needs. These trends reinforce each other and are having a massive impact on business management. Examples are departmental reports. We have begun to build better theories. production summaries. Research and development. New techniques of quantitative analysis take advantage of this power. Accounting and management information systems create and store much of the internal data. you will need to be equipped with an understanding of scientific methods and a means of incorporating them into decision making. sources of collection of primary and secondary data for market research. ta sources may be classified as either internal (organizational) or external sources of information. Government continues to show concern with all aspects of society. As the complexity of the business environment has increased. increase in the number and power of the tools to conduct research. there has been a commensurate. planning.the public are better informed and more sensitive to their self-interest. You will need to know how to identify good research and how to conduct it. There is vastly more knowledge in all fields of management. Internal Sources Internal sources of organizational data are so varied that it is difficult to provide generalizations about their use. and marketing functions also contribute. The collection methods 30 . and marketing and sales studies. The computer has given us a quantum leap in the ability to deal with problems.

There are also better defined methods for finding them. of which there are master’s theses. This discussion is restricted to published sources. MIS. They are composed of interrelated data files. each a compendium of a range of information. A second group includes university publications. Internal data sources may be the only source of information for many studies.. speeches by prominent executives.e. Access may be through online search or CD-ROM. product specifications. or in departmental chronological files. Major source of published information consists of diverse materials from special collections. The files are sets of records grouped together for storage on some medium. There are 31 . in computer database. Systematic searches should be made through exploratory interviews with everyone who handles the information. Sometimes the information may exist in central files (i. and research records. company policy statements. at headquarters). PR/communications. Published sources of data can be classified into five categories. and collection success depends on knowing just where and how to look. A third group includes company publications such as financial reports. sales literature. External Sources External sources are created outside the organization and are more varied than internal sources. Often company librarians. Online databases are often specialized and focus on information about a particular field. and many others.used are unique to the specific situation. In other organizations. doctoral dissertations. The newest and fastest growing one is computerized database. although other sources of information may be useful. Within this category there are many reference books. a central library keeps all relevant information. or departmental secretaries can help in pinpointing critical data sources.

miscellaneous information sources consisting of the productions of various trade. 1 2 3 4 Number of company’s product sold by dealers.Survey INTERPRETATION:- 32 . professional and other associations. Data Analysis and Interpretation Table No. OF RESPONDENTS 86 67 56 92 301 Source:. 1 NO. and proceeding of meeting.1 Sr. research report. No. PRODUCT C-TV C-TV & REFRIGERATOR C-TV & REFRIGERATOR & WASHING MACHINE ABOVE ALL TOTAL Graph No. These organizations often publish statistical compilation.

2 shows no. OF COMPANIES PRODUCT FIVE FOUR THREE TWO TOTAL Graph No. Table no. 2 NO. of company’s product sold from dealer’s shop.Survey INTERPRETATION- 33 . OF RESPONDENTS 33 24 9 34 100 Source:. 56 dealers were sold C-TV and REFRIGERATOR. NO. 67 dealers were sold C-TV and REFRIGERATOR. 86 dealers were sold only C-TV.According to survey. Sr. 1 2 3 4 NO. WASHING MACHINE and 92 dealers were sold all product.

NO. 34 dealers were sold only 2 brands from their shops. 33 dealers were sold 5 brands. :. Table No.3 34 .According to survey. 1 2 3 4 5 BRAND LG VIDEOCON SAMSUNG SANSUI ONIDA TOTAL NO. OF RESPONDENTS 39 23 18 11 9 100 PERCENTAGE 39 23 18 11 9 100 Source:.3 Shows Major brand of C-TV sold by dealers.Survey Graph No. Sr.

Survey Graph No. after that VIDEOCON is 2nd with 23% and then SAMSUNG is on 3rd with 18%. 1 2 3 4 5 Most important parameter for more sale of C-TV REASONS FOR MORE SALES Price Quality Service Advertisement Schemes TOTAL NO.INTERPRETATIONAccording to dealers. in Nashik district LG is leading in C-TV with 39%.4 INTERPRETATION- 35 .4 Sr. Table No. NO. OF RESPONDENTS 28 30 17 15 10 100 PERCENTAGE 28 30 17 15 10 100 Source:.

According to dealers. Table No. OF RESPONDENTS 22 13 9 12 19 16 9 100 Graph No. Advertisement and Schemes. 5 shows the major brands of REFRIGERATOR sold by dealers.Survey 36 . Price is most important parameter for more sale of C-TV and then Quality. Services. NO 1 2 3 4 5 6 7 BRAND LG VIDEOCON SAMSUNG GODREJ WHIRLPOOL KELVINATOR KENSTAR TOTAL NO. 5 PERCENTAGE 22 13 9 12 19 16 9 100 Source:. Sr.

Table No. :. LG also leading in the REFRIGERATOR market in Nashik district with 22%. NO. 1 2 3 4 5 most important parameter for more sale of REFRIGERATOR REASONS FOR MORE SALES Price Quality Service Advertisement Schemes TOTAL NO.6 shows Sr. After that Whirlpool and Kelvinator is following them.INTERPRETATIONAccording to dealers.6 INTERPRETATION- 37 . OF RESPONDENTS 27 32 19 13 9 100 PERCENTAGE 27 32 19 13 9 100 Source:-Survey Graph No.

Table no. most important parameter for more sale of Refrigerator is Quality and then Price.Survey 10% 9% 9% LG 18% 11% VIDEOCON SAMSUNG IFB WHIRLPOOL GODREJ 21% 7% 15% KELVINATOR KENSTAR 38 .According to dealers. Advertisement and Schemes. Services. 1 2 3 4 5 6 7 8 BRAND LG VIDEOCON SAMSUNG IFB WHIRLPOOL GODREJ KELVINATOR KENSTAR TOTAL NO. Sr. OF RESPONDENTS 18 11 15 7 21 9 10 9 100 Graph No. NO. :-7 MAJOR BRAND OF WASHING MACHINE PERCENTAGE 18 11 15 7 21 9 10 9 100 Source:.7 shows Major brands of Washing Machine sold by dealers.

after that VIDEOCON and SAMSUNG is leading in Nashik district.8 INTERPRETATION- 39 . Table No.8 shows most important parameter for more sale of Washing Machine Sr. 1 2 3 4 5 REASONS FOR MORE SALES Price Quality Service Advertisement Schemes TOTAL NO.INTERPRETATIONAccording to dealers. LG is leading in Washing Machine market with 18%. OF RESPONDENTS 26 32 24 10 8 100 PERCENTAGE 26 32 24 10 8 100 Source:.Survey Graph No. NO.

OF RESPONDENTS 11 13 10 15 22 12 8 9 100 Graph No. and then prices and services is considered by the customers. 1 2 3 4 5 6 7 8 BRAND LG VIDEOCON SAMSUNG ONIDA PHILIPS SANSUI SONY INTEX TOTAL NO.9 shows Major brands of DVD sold by dealers. OF RESPONDENTS 11 13 A M ID V S P BRANDS 40 .According to dealers.9 MAJOR BRAND OF DVD NO. :. Sr. NO. OF RESPONDENTS 25 20 15 10 5 0 C O N G A H IL IP S S A N S U I S O N Y IN T E X LG U N E O O N S ID PERCENTAGE 11 13 10 15 22 12 8 9 100 Source:-Survey 22 15 10 12 8 9 NO. Table No. the most important factor which affects the sales of washing machine is QUALITY.

Table No. PHILIPS is the most popular brand in DVD market with 22%. OF RESPONDENTS 21 42 17 8 12 100 PERCENTAGE 21 42 17 8 12 100 Source:. after that ONIDA with 15% and VIDEOCON with 13% on 3rd position.Survey Graph No. NO.INTERPRETATIONAccording to dealers.10 shows most important parameter for more sales of DVD Sr. 1 2 3 4 5 REASONS FOR MORE SALES Price Quality Service Advertisement Schemes TOTAL NO. 10 INTERPRETATION- 41 .

11 NO. OF RESPONDENTS 7 A M E N ID V S K G P 42 . Sr. OF RESPONDENTS 25 20 15 10 5 0 C O N EO O D J H IL IP S B A JA J S O N Y LG G R S ST A U N R E PERCENTAGE 18 13 15 21 9 8 9 7 100 Source:. NO. OF RESPONDENTS 18 13 15 21 9 8 9 7 100 Graph No. Quality is major factor in respect of more sale of DVD.Survey 21 18 13 15 9 8 9 NO.According to dealers. Table No.11shows Major Brand of MICROWAVE OVEN sold by dealers. 1 2 3 4 5 6 7 8 BRAND LG VIDEOCON SAMSUNG KENSTAR GODREJ PHILIPS BAJAJ SONY TOTAL NO. and then Services and prices were to be considered.

KENSTAR is very popular brand for microwave oven. 12 INTERPRETATION- 43 . According to dealers.12 shows Reason for more sales of MICROWAVE OVEN Sr. 1 2 3 4 5 REASONS FOR MORE SALES Price Quality Service Advertisement Schemes TOTAL NO. KENSTAR is making a huge business as compare to other competitors after that LG and then SAMSUNG. Table No.Survey Graph No. OF RESPONDENTS 21 36 14 17 12 100 PERCENTAGE 21 36 14 17 12 100 Source:. NO.INTERPRETATIONAccording to dealers. microwave oven does not have that much demand as compare to other consumer durable product.

13 shows High Profit margin brands Sr.Survey NO. OF RESPONDENTS S BRANDS 44 . 1 2 3 4 5 6 7 8 BRANDS LG SAMAUNG WHIRLPOOL VIDEOCON SONY GODREJ PHILIPS KENSTAR TOTAL NO. Quality is mostly affected on sales of microwave oven. No.13 HIGH PROFITABLE BRAND NO. Table NO.The most important factor of more sales of microwave oven is QUALITY of the product. OF RESPONDENTS 21 18 16 13 11 9 7 5 100 Graph No. OF RESPONDENTS 25 20 15 10 5 0 L A M G A W U N H G IR LP O V O ID EO L C O N S O N Y G O D R E J P H IL IP K S EN ST A R PERCENTAGE 21 18 16 13 11 9 7 5 100 Source:.

14 shows Suggestion from dealers for SAMSUNG to increase the business Sr. No.INTERPRETATIONAccording to dealers.Survey 45 . 1 2 3 4 5 6 SUGGESTION FAST AND REGULAR AFTER SALES SERVICE REDUCE PRICES INCREASE DEALER MARGIN ADVERTISMENT AT RURAL AREA IMPROVE QUALITY REGULAR SCHEMES TOTAL Graph No. if SAMSUNG will change their pricing policy like LG and VIDEOCON then SAMSUNG should be on 1st position.14 NO. Table No. OF RESPONDENTS 31 21 15 13 10 9 100 Source:. in Indian consumer durable industry LG is leading company because of their low pricing policy and the better quality of product. SAMSUNG is on 2nd position.

46 . Refrigerator. Microwave oven. Washing Machine. 1 2 3 4 5 6 INTERPRETATIONAccording to suggestion of dealers. Refrigerator. DVD. We came to know while visiting the shop most of the dealers sold entire consumer durable product including C-TV. DEALER MARGIN should increase for motivation of dealers. We know that during the survey in consumer durable industry in Nashik district and rural area of nashik district LG is leading in Colour television. Washing Machine. After that PRICES OF THE PRODUCT should be economic. AFTER SALES SERVICE is most important factor which is helping to the SAMSUNG for increase the sales.35 30 25 20 15 10 5 ADVERTISMENT AT RURAL AREA SUGGESTION INCREASE DEALER MARGIN REGULAR SCHEMES AND LUCKY DRAW FAST AND REGULAR AFTER SALES SERVICE 0 REDUCE PRICES IMPROVE QUALITY Series1 Series2 Series3 Series4 Series5 Series6 Series7 NO. FINDING 1. 2.

While visiting the shop we came to know that quality is most important parameter which is affect on more sales of Washing Machine. 4. Philips is most popular brand for DVD. Maximum rural area is covered by the VIDEOCON because of their low price products. Study shows that quality of the product is most important parameter for Refrigerator then price is considered by consumers. 8. 11. SAMSUNG product is costly as compare to LG and VIDEOCON. We came to know that while visiting the shop. 7. According to Survey. While visiting the shop dealers suggested that after sales service is most important factor which contributes towards the sales of Consumer durables. 10. Study shows that quality is most important parameter for more sale of colour television and then price is considered by consumers. 12. 6. Kenstar is most preferable brand for Microwave oven because of their quality. While visiting the shop we know that LG is gives high profit margin as compare to other competitors. 9. 47 .3. 5. All the dealers were not satisfied with the profit margin.

17. calendar. popular among people. 16. Advertising of SAMSUNG CTV is more effective as compare to the competitors.13. t-shirts for making brand 48 .s 15. • If the SAMSUNG Ltd. Many dealers were facing the problem of after sale service because there is no follow up calls from SAMSUNG. 14. Sales promotion scheme were sufficient. We came to know while visiting the shops that there was big problem of after sales service. reduces their product price like LG and VIDEOCON then SAMSUNG will take over the LG in all categories. • Company should distribute free key chain. LG and Videocon is the main competitor of SAMSUNG. 18. Demo calls also not done properly. SUGGESTIONS &RECOMANDETION • Company should improve the after sales service of products as it is the main factor for the sales of consumer products.

Company should introduce low cost products to satisfy the needs of low or middle class. To make consumers aware about the product. 49 . Advertisements of the company’s products should focus on quality rather then price. • • Company should target upper middle class or premium class customers.• Company should introduce low price and low power consumption Refrigerator for acquiring the middle income group. SAMSUNG ltd. • Dealer desire more advertisement to be done through local newspaper and cable TV ads. Establish the service center as per taluka place. should try to trap the rural market. • • Prompt of service in time. • Demo calls as well as follow up Help Company to maintain customer relationship and hence the company should focus on these aspects. should concentrate on after sales service. SAMSUNG ltd. • • • SAMSUNG ltd.

the said organization needs to enter the rural market in order to completely establish itself all over. the company has definitely entrenched into the urban market. • With few more concerted efforts. 50 .Conclusion • With respect to the above study and the findings thereby.

With Special reference To Nashik district.: 1) Which is consumer durable product you sold from your shop? □C-TV □Refrigerator □Washing Machine □DVD □Microwave 2) How many no. of company’s product you sold from your shop? □ONE_______________________________________________ □TWO_______________________________________________ 51 . Questionnaire Study of Consumer Durable Market for SAMSUNG Electronics Ltd. Name of shop: Address: Contact no.ANNEXURE A.

□THREE_____________________________________________ □FOUR______________________________________________ □FIVE_______________________________________________ □SIX________________________________________________ 3) Which is major brand of Colour-Television you sold from your shop? □SAMSUNG □LG □ Videocon □ Onida □ Sansui 4) What is the important parameter for more sales of Colour-Television brand? □Price □ Quality □ Services □ Advertisement □ Schemes 5) Which is major brand of Refrigerator you sold from your shop? □ Godrej □ Whirlpool □ Kenstar □ SAMSUNG □ Videocon □ Kelvinator □ LG 6) What is the important parameter for more sales of Refrigerator brand? □ Price □ Quality □ Services □ Advertisement □Schemes 7) Which is major brand of Washing Machine you sold from your shop? □ IFB □ Whirlpool □ Kenstar □ LG □ SAMSUNG □ Videocon □ Kelvinator □ Godrej 8) What is the important parameter for more sales of Washing Machine brand? □ Price □ Quality □ Services □ Advertisement □ Schemes 9) Which is major brand of DVD you sold from your shop? □SAMSUNG □ LG □ Videocon □ Sansui □ Philips □ Intex □ Onida □SONY 10) What is the important parameter for more sales of DVD brand? □ Price □ Quality □ Services □ Advertisement □ Schemes 11) Which is major brand of Microwave you sold from your shop? □SAMSUNG □ LG □ Videocon □ Kenstar □ Godrej □ Philips □ Bajaj □SONY 12) What is the important parameter for more sales of Microwave brand? □Price □ Quality □ Services □ Advertisement □ Schemes 52 .

D. 9822312422 0253-2463049 9422259994 0253-2454242 0253-2467523 0253-2462212 9422271504 9860666696 9890906662 2491927 2492700/2491 LOCATION Nasik Road Nasik Road Nasik Road Nasik Road Nasik Road Nasik Road Nasik Road Jail Road Jail Road Deolali Camp Deolali Camp 53 .13) Which company’s product you give high profit margin? □SAMSUNG □LG □VIDEOCON □WHIRLPOOL □GODREJ □PHILIPS 14) What are your suggestions for SAMSUNG to increase the sales? □SONY □KENSTAR _________________________________________________________________ _________________________________________________________________ _ B. 1 2 3 4 5 6 7 8 9 10 11 LIST OF DEALERS:Name of the Counter Manoj Electronics Boathara Electronics Hari-Om(Next) Sai-Sakshi Electronics Sushil Electronics Jupiter Appliances Shubham Electronics Kirti Electronics Pankaj Electronics Gulzar Electronics New TV Center Name of Dealar Manoj Kumat Subhash Bothara mahesh Umesh Shinde Pravin Lodha Bharat N. no. Sr. Sanjay Sanghvi Sumit Kochar Amol Sangvi Contact No.

800 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Ashoka Electronics Patwa Electronics Shivam Electronics Sai-Parth Electronics H. Adarsh Electronics Yogesh Electronics Electronics Corner Sai Elect. Nasik Canada Corner. Nasik Canada Corner.lodha Thete narendra parakh Pramod Patil Chandrakant Savant Genmal Lodha Nandlal Parakh Anil Choudhari parakh Rajendra Rathi 0253-2512323 9272702661 9923680046 0253-2532090 0253-2310438 0253-2577563 0253-2574700 2317434 2504722 2573610 2511654 9371030880 2580229 9423934057 234419 0253-2372269 9225128158 9371528872 2580229 9422763842 Dindori Road.road Pavan Nagar. Atul Electronics Jai Durga Rashmi Electronics Khambekar Ravi Bhavsar Nilesh Mane atul lute _ s. khambekar 9763326097 9422757951 265970 9850030301 _ Trimurti Chowk.G. Nasik Canada Corner. Nasik Malegaon Stand. Nasik Tilak Road.lodha p. Joshi Bros.G.bojwani s. Nasik 32 33 34 35 36 37 Bhavsar Electronics Lakshmikrupa elec. Nasik Pimplegaon M. Nasik Ganesh chowk Yeola Yeola Yeola Yeola 54 . Nasik Dindori Road. Nasik Canada Corner. Nasik MG Road.s. Nasik uttam nagar M. Nasik Dindori Road.road Nampur Nampur uttam nagar Trimurti Chowk. Parakh Appliances Prince Electronics Shivam Electronics Krushna Electronics Parakh Electronics Mayur electronics Parakh elec. Nasik Dindori Road.wani s. Banwarilal Marketing Uttam Electronics Swastik Ref. Jagdish Electronics Jitendra Gujrani Rushabh Patwa Narendra Deore Jayant Deopurkar Chandubai Joshi Basant Hisaria Uttam Hisaria s.

chhajed Vardhaman Abad sunil mane kiran palve 9975701761 02550266629 02550266936 9763326097 266165 9850893329 9422269618 9890693907 9960188597 9272994280 02556252252 9890237260 2377139 02591261736 9372447091 9422247900 9423128050 9423931129 9423181592 9881437299 02555224647 9422755187 02555225951 02555223828 02555223325 9225141994 02592221019 Yeola Lasalgaon Lasalgaon Pavan Nagar. Ravi Bhavsar b. Lata electronics Manoj Home Apliances Sanjay Furniture Anokha Electronics samartha enterprises Suvidha electronics mahavir electronics Para electronics Yashwant electr. Alfa electronics Kalyani electronics Jalaram electronics Sudhir electronics Gajanan electronics Saptashrungi elec.38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 Vaibhav Electronics vaibhav New Bhansali Electronics Harshad Enterprises Bhavsar Electronics Bharat Electronics parakh sales Raj Music Center Hari-Om TV Center Kalpesh Electronics mahavir electronics Sapana Electronics Shiv krupa elec.jivansingh Yogesh Parakh Hemant Jadhav Rupesh Gaikwad Prakash Gaikwad m. Nasik Lasalgaon uttam nagar Chandwad Chandwad Chandwad Dindori Chandwad Adgaon naka uttam nagar Manmad Manmad Manmad Taharabad Deola deola Satana Satana Satana Satana Satana Satana Kalwan Kalwan Bhaskar Deore Madhavrav Aher Ravi Ostawal Sanjay Para Deepak Ahire Manoj Hemchand Prashant Bhamre Vasant Nikam Sunil Brahamankumr Satyajeet Deore Bhushan Kothari 55 .

Malegaon electronics Krushna Electronics Khandelwal electr. Shri samartha elec.road Ojhar mig Ojhar mig Ojhar mig Ojhar mig Ojhar mig Ganagapur road Sharanpur road Uttam nagar Pimplegaon Pimplegaon 56 .road M. khapre sharad ahinde Jain Prakash Chavhan Narendra Parakh Guvtam Jain Prabhakar Navase Soni Paresh k.G.bamb nitin & babasaheb d.bamb 9422764137 9423071963 02554232946 9423934118 02554235889 02554235794 02554235704 9422758911 9860020808 9860347185 9890777842 9881951471 241520 9860520032 9850629003 241258 9225657151 02532577524 9822457539 9420363171 9850975230 9860966670 02550275495 02550271289 02532340321 02532311343 9850885135 9890067152 9373691777 Kalwan Kalwan Malegaon Malegaon Malegaon Malegaon Malegaon Malegaon Lakhmapur Lakhmapur Lakhmapur Taharabad Niphad Niphad Niphad Niphad Niphad M.65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 Bhagyalakshmi elec.gaikwad Ajit Shejwal Jitendra Welgaonkar Satish Kaka Balasaheb Sonawane p. Gurukrupa electroncs Kalyani electronics Om electronics Madhuri electronics Jain electronics Shivam electronics Parakh electronics mahavir electronics Santoshi electronics Jayashree enterprises Mayur electronics Ajit electronics jitendra electronics sai enterprises Sahaj electronics Shree Samartha Gurukrupa Swami Ganesh Malpure Shailesh Aher Malegaon Store Krushna Shinde Nitin Khandelval Manohar Nikam Santosh Nikam Pradip Jain Kiran Suryawanshi Vaibhav Bachav Sanjay Jadhav Purushotam Bhamre r.G. Komal electronics Prashant electronics Arihant electronics Sony electronics Shri saptashrungi Yash electronics Shivkrupa elec.bhatevara j.

samsung.com/in/aboutsamsung/corporateprofile/history.samsung.com/in/aboutsamsung/corporateprofile/visionmission.html 2.html 5.html 4.samsung.com/in/aboutsamsung/index.com/in/aboutsamsung/corporateprofile/index.http://www.http://www.samsung. Anand elec.http://www.com/in/consumer/index.http://www. Bibliography 1.samsung.94 95 96 97 98 99 100 electroncs Jain electronics Saubhagya elec.html 3.html 57 .http://www. Shriji Electronics Mahalaxmi Electronics Bholenarth Refrigerator New Jaymatadi Jain Ashish Bora Sameer Sharma Umesh Joshi Yogesh Wadekar Jimmy Joshi Santosh Mishra 251096 02557220450 9890416579 9763662920 02532516309 9823051420 9373915550 Pimplegaon Vani Vani Panchavati Panchavati Panchavati Panchavati B).

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