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Service blueprint: Coffee Shop

Events Accepted Execution Fail point
Participants
Time
1. Enter coffee 30sec Yes Customer
shop
2. Walk up to 30 sec Yes Customer
coffee
counter
3. Locate and 30 sec Yes Customer
examine the
menu
4. Select your 30 sec Yes Customer
food choice
5. Place order 10 sec Yes Customer/ associate
6. Pay order 5 sec Yes Customer/ associate
7. Receive 2 sec Yes Customer/associate
receipt
8. Take a seat 30 sec Yes Customer
anywhere
9. Connect No rush No Customer
computer and
enter log in
password
10.Eat and study No worth No customer
Physical Evidence: sofas, tables, chairs, bar stools, couches, televisions, stage
Line of Visibility: FRONT STAGE
BACKSTAGE
Physical Evidence: kitchen, kitchen appliances, stove, microwave, refrigerator, trash
cans
Key Activities: cooking, stocking, making drinks

Give laundry 2 min Yes Customer/ associate to the associate 5. Enter 30 sec Yes Customer Laundromat 2. Pay for 1 min Yes Customer/ associate service/Recei ve receipt 7.Receive 5 sec Yes Customer/associate receipt 13. Give 5 sec Yes Customer/associate associate your phone number 6.Pay order 5 sec Yes Customer/associate 12.Connect No rush No Customer computer and enter password 15. Walk to the 30 sec5 Yes Customer service counter 4. Examine the 30 sec Yes Customer menu 10.Service blueprint: Laundromat Events Accepted Execution Fail point Participants Time 1.Eat and 2 hrs Yes customer Study . Locate the 30 sec Yes Customer service counter 3. Go to coffee 1 min Yes Customer shop 8.Take a seat 30 sec Yes Customer anywhere 14.Place order 10 sec Yes Customer/ associate 11. Walk up to 30 sec Yes Customer the coffee counter 9.

Key Activities: Cleaning. laundry carts. laundry detergent. Line of Visibilty: FRONT STAGE BACK STAGE Physical Evidence: janitorial closet. trash cans. dryer sheets. chairs. charge card machine televisions. dryers. tables.Pick up 5 min Yes Customer/ laundry associate Physical Evidence: washing machines. trash cans. 16. folding laundry .