Housekeeping Procedures for Hotel Guest Rooms | Housekeeping | Dust

Housekeeping Procedures for Hotel Guest Rooms

Housekeeping Procedures for Hotel Guest Rooms When you check into a hotel room, remember you were not the first person to sleep there. There are rules when it comes to keeping the place where you stay neat and tidy. 1. Significance

It might surprise you to know there are no "blanket" rules regarding the cleanliness of hotel guest rooms. That said, some states have guidelines regarding lighting or heating. Bed


Bedsheets are changed between guests at most hotels. If you are staying for an extended period of time, expect your sheets to be changed about once every three days. There are no rules regarding how often the comforter should be changed and/or washed. Bathroom


The housekeeping staff will change towels each day if guests leave them on the floor. Housekeepers will also clean the toilet and mirrors, and wipe around the sink. They might also run a cloth over the floor if necessary and wipe the inside of the shower. Sleeping Area


Housekeepers might not clean this area daily. If there is something on the floor, they might run the vacuum as they see fit. Replacement Practices


While rules vary from one property to the next, housekeepers will generally replace plastic cups, ice bucket liners and soaps if guests have used them.

vacuuming the floor. and even less likely to recommend it to other people. along with strong soaps and whitening agents. This includes washing bedding and towels. Guests are unlikely to return to a hotel that isn't clean. Most hotels avoid this by following certain hotel housekeeping operating procedures that ensure every room is clean and safe for guests. removing trash and emptying ash trays. Some hotels also follow a policy of only replacing towels left in designated areas so that guests can choose to reuse towels. Hotel housekeepers use high-temperature washers that disinfect as they wash. This usually involves all the tasks of daily housekeeping. Daily housekeeping may also include replacing certain items in the room. sink and shower free of germs. Housekeepers will also remove anything left behind by the previous guests and restock the room with stationary. . such as toilet paper. 2. Cleaning Linens o Many of a hotel's housekeeping procedures take place outside the guest rooms. 1. along with the large amount of water the procedure uses. Tidying o Most day-to-day housekeeping at a hotel involves procedures for tidying the room. These include making the beds. Bedding may be left on the bed unless a guest removes it or specifically asks for it to be laundered. Besides keeping the toilet. housekeepers also clean other surfaces such as tabletops. When a guest has not yet checked out. In rooms that have a minibar. This is also when housekeepers disinfect a room using powerful cleansers. remote controls and doorknobs. along with a thorough vacuuming and the replacement of sheets and pillowcases. Because of the high cost of washing linens.Hotel Housekeeping Operating Procedures One of the most important elements to a hotel's success is how clean the rooms are kept. housekeepers may restock the bar on a daily basis as well. housekeepers are usually required to follow a shorter list of procedures. hotels follow a more stringent housekeeping procedure to prepare a room. comment cards and other paperwork. 3. tissues and bath products. some hotels offer guests the option of not having their linens washed daily. Disinfecting o Between guests. replacing used towels with clean ones.

poorly stacked items or misplaced material cutting. the adequacy of storage facilities.Housekeeping Procedures Why should we pay attention to housekeeping at work? Effective housekeeping can eliminate some workplace hazards and help get a job done safely and properly. and maintenance. puncturing. paper.g. debris. maintaining halls and floors free of slip and trip hazards. wire or steel strapping To avoid these hazards. It also requires paying attention to important details such as the layout of the whole workplace. It includes keeping work areas neat and orderly. clutter and spills is accepted as normal. Housekeeping is not just cleanliness. What are some benefits of good housekeeping practices? Effective housekeeping results in: reduced handling to ease the flow of materials fewer tripping and slipping accidents in clutter-free and spill-free work areas decreased fire hazards lower worker exposures to hazardous substances better control of tools and materials more efficient equipment cleanup and maintenance better hygienic conditions leading to improved health more effective use of space y y y y y y y y . and removing of waste materials (e. Poor housekeeping can frequently contribute to accidents by hiding hazards that cause injuries. Periodic "panic" cleanups are costly and ineffective in reducing accidents. then other more serious health and safety hazards may be taken for granted. aisle marking.. wet or dirty surfaces striking against projecting. Although this effort requires a great deal of management and planning. stairs and platforms being hit by falling objects slipping on greasy. Good housekeeping is also a basic part of accident and fire prevention. If the sight of paper. the benefits are many. such as: tripping over loose objects on floors. What is the purpose of workplace housekeeping? y y y y y y Poor housekeeping can be a cause of accidents. cardboard) and other fire hazards from work areas. or tearing the skin of hands or other parts of the body on projecting nails. Effective housekeeping is an ongoing operation: it is not a hit-and-miss cleanup done occasionally. a workplace must "maintain" order throughout a workday.

The documents on workplace inspection checklists provide a general guide and examples of checklists for inspecting offices and manufacturing facilities. It includes a material flow plan to ensure minimal handling. Industrial models have special fittings for cleaning walls. dirt and chips adequately. They also need to know how to protect other workers such as by posting signs (e." This means removing the inevitable messes that occur from time to time and not waiting until the end of the shift to reorganize and clean up. "Wet . Workers need to know how to work safely with the products they use. What are the elements of an effective housekeeping program? Dust and Dirt Removal In some jobs. Often. The orderly arrangement of operations. enclosures and exhaust ventilation systems may fail to collect dust. The plan also ensures that work areas are not used as storage areas by having workers move materials to and from work areas as needed. Integrating housekeeping into jobs can help ensure this is done. It is the only way to check for deficiencies in the program so that changes can be made. Vacuum cleaners are suitable for removing light dust and dirt. Knowing the plant layout and the movement of materials throughout the workplace can help plan work procedures. A good housekeeping program identifies and assigns responsibilities for the following: clean up during the shift day-to-day cleanup waste disposal removal of unused materials inspection to ensure cleanup is complete Do not forget out-of-the-way places such as shelves.. tools. Worker training is an essential part of any good housekeeping program.Slippery Floor") and reporting any unusual conditions. ledges. Part of the plan could include investing in extra bins and more frequent disposal.g. basements. and other hard-to-reach places where dust and dirt may accumulate. sheds.y y y reduced property damage by improving preventive maintenance less janitorial work improved morale How do I plan a good housekeeping program? A good housekeeping program plans and manages the orderly storage and movement of materials from point of entry to exit. and boiler rooms that would otherwise be overlooked. ceilings. y y y y y . machinery. ineffective or insufficient storage planning results in materials being handled and stored in hazardous ways. The costs of this investment could be offset by the elimination of repeated handling of the same material and more effective use of the workers' time. The final addition to any housekeeping program is inspection. equipment and supplies is an important part of a good housekeeping program. Housekeeping order is "maintained" not "achieved.

Aisles and Stairways Aisles should be wide enough to accommodate people and vehicles comfortably and safely. Clean light fixtures can improve lighting efficiency significantly. Trapping chips. shavings and dust before they reach the floor or cleaning them up regularly can prevent their accumulation. If workers are using hazardous materials. washing facilities and change rooms. eating or drinking in the work area should be prohibited where toxic materials are handled. Smoking. Allowing chips. Specialpurpose vacuums are useful for removing hazardous substances. conduits. Contrasting colours warn of physical hazards and mark obstructions such as pillars. cupboards and lockers may require manual cleaning. Arranging aisles properly encourages people to use them so that they do not take shortcuts through hazardous areas. Keeping floors in good order also means replacing any worn. Maintain Light Fixtures Dirty light fixtures reduce essential light levels. Aisle space allows for the movement of people. Walls: Light-coloured walls reflect light while dirty or dark-coloured walls absorb light. such as entrance ways. reflectors. Warning signs and mirrors can improve sight-lines in blind corners. Washroom facilities require cleaning once or more each shift. Paint can highlight railings. but should never be used as a substitute for guarding. if needed. Areas that cannot be cleaned continuously. employee facilities should provide special precautions such as showers. Surfaces Floors: Poor floor conditions are a leading cause of accidents so cleaning up spilled oil and other liquids at once is important. piping. They also need to have a good supply of soap. . The eating area should be separate from the work area and should be cleaned properly each shift. shavings and dust to accumulate can also cause accidents. The program should outline the regulations and standards for colours. light fixtures. products and materials. Lockers are necessary for storing employees' personal belongings. clean and well maintained. Compressed air should not be used for removing dust. towels plus disinfectants. Some facilities may require two locker rooms with showers between. should have anti-slip flooring. The dust and grime that collect in places like shelves. For example. vacuum cleaners fitted with HEPA (high efficiency particulate air) filters may be used to capture fine particles of asbestos or fibreglass. Employee Facilities Employee facilities need to be adequate. Using such double locker rooms allows workers to shower off workplace contaminants and prevents them from contaminating their "street clothes" by keeping their work clothes separated from the clothing that they wear home. guards and other safety equipment. or damaged flooring that poses a tripping hazard.Dampening floors or using sweeping compounds before sweeping reduces the amount of airborne dust. dirt or chips from equipment or work surfaces. ripped. windows.

A good maintenance program provides for the inspection. scrap metal. it is important to clean them up immediately. There will also be fewer strain injuries if the amount of handling is reduced. equipment and machinery in safe. exits. on the rack. plastic. recyclable glass. or on the bench.). damaged doors. clean and repair all tools and take any damaged or worn tools out of service.. Maintenance involves keeping buildings. upkeep and repair of tools. Used absorbents must be disposed of properly and safely. maintenance. Stored materials should allow at least one metre (or about three feet) of clear space under sprinkler heads. these conditions can cause accidents and affect work practices. Storage Good organization of stored materials is essential for overcoming material storage problems whether on a temporary or permanent basis. where necessary. The location of the stockpiles should not interfere with work but they should still be readily available when required. Waste Disposal The regular collection. Tools and Equipment Tool housekeeping is very important. defective plumbing and broken floor surfaces can make a workplace look neglected. Tools require suitable fixtures with marked locations to provide orderly arrangement.Keeping aisles and stairways clear is important. Returning them promptly after use reduces the chance of being misplaced or lost. reduces the chance of their movement. Stacking cartons and drums on a firm foundation and cross tying them. grading and sorting of scrap contribute to good housekeeping practices. This includes maintaining sanitary facilities and regularly painting and cleaning walls. Stored materials should not obstruct aisles. Regularly cleaning and maintaining machines and equipment is one way. So it is important to replace or fix broken or damaged items as quickly as possible. both in the tool room and near the work bench. especially if less manual materials handling is required. When spills do occur. It also makes it possible to separate materials that can be recycled from those going to waste disposal facilities. whether in the tool room. Maintenance The maintenance of buildings and equipment may be the most important element of good housekeeping. Placing scrap containers near where the waste is produced encourages orderly waste disposal and makes collection easier. Spill Control The best way to control spills is to stop them before they happen. in the yard. equipment.g. stairs. efficient working order and in good repair. machines and processes. Another is to use drip pans and guards where possible spills might occur. Broken windows. All waste receptacles should be clearly labelled (e. Stairways and aisles also require adequate lighting. oily or other liquid spills. They should not be used for temporary "overflow" or "bottleneck" storage. etc. Allowing material to build up on the floor wastes time and energy since additional time is required for cleaning it up. . Absorbent materials are useful for wiping up greasy. Workers should regularly inspect.

so cleanliness is important for health foremost also for well being. emergency showers. emergency eyewash fountains. Importance of Housekeeping y Housekeeping is the department that deals essentially with cleanliness and all ancillary service attached to that. One feels comfortable only in the environment which is clean and well ordered. Flammable. All storage areas should be clearly marked. stairs. Storage Good organization of stored materials is essential for overcoming material storage problems whether on a temporary or permanent basis. exits. toxic and other hazardous materials should be stored in approved containers in designated areas that are appropriate for the different hazards that they pose. Storage of materials should meet all requirements specified in the fire codes and the regulations of environmental and occupational health and safety agencies in your jurisdiction. Stored materials should not obstruct aisles. The location of the stockpiles should not interfere with work but they should still be readily available when required. Stacking cartons and drums on a firm foundation and cross tying them. toxic and other hazardous materials should be stored in approved containers in designated areas that are appropriate for the different hazards that they pose. fire equipment. Storage of materials should meet all requirements specified in the fire codes and the regulations of environmental and occupational health and safety agencies in your jurisdiction. The standard plays an important role in the reputation of the hotels. or first aid stations. All storage areas should be clearly equipment. especially if less manual materials handling is required. emergency eyewash fountains. reduces the chance of their movement. Stored materials should allow at least one metre (or about three feet) of clear space under sprinkler heads. or first aid stations. Flammable. combustible. There will also be fewer strain injuries if the amount of handling is reduced. where necessary. emergency showers. y . combustible.

y y y y y arcade y A health club is a part of facilities of most large hotels especially resort hotels this also include swimming pool and spa facilities. hotels. The guest satisfaction is its primary object and the hygiene factor must always be present in the hotel. also meeting. Many hotels offer suits to the guest. The fine accommodation and service are provided to the guest so they are pleased with the hotel. dry leaning facilities for guest clothes. House keeping is the department determine to a large extent whether guests are happy during stay and in turn mankind they return to the hotel. Hotel aims to make environment comfortable and offer specialised service to the guest. y y y . meeting and private party facilities. attractive furnishing and a well kept efficient staff. y The rooms in hotels are offered as accommodation to travelers/ guest as individual units of bedroom. Revenue These can days be generated shopping from conferencing. coffee shop. it is the most revenue generating department. They are available in banqueting. shoe polishing facilities also. the housekeeping department takes care of all rooms is often largest department in hotels. found seminar in etc.y Accommodation in hotels tend to be the largest part of the hotel. Hotel offer laundry. Hotel offer guest the choice of specialty restaurant. The bar also sells liquors which generate the revenue of the hotel. Some interconnected rooms are also made which will be helpful to the guest and families. Hotels try to make the ambiance as pleasant as possible by nice colour scheme.

hence main purpose is to improve whole appeal of the room.g. lack of modernizing etc. restaurant. in-depth cleaning and losses confidence if properly not done e. it can be positive or negative judgement we can conclude that housekeeping department contributes greatly to all guest impression of the hotel. rooms which is not sold on any night losses revenue forever and reason for poor occupancy can be anything like hygiene factor. A guest spend more time alone in his room than any other part of the hotel. cleanliness. not only this from the cleanliness of lobby.y y y In hotels major part of revenue comes from rooms. Decent room supplies are service like quick laundry and dry cleaning service shows guest that hotel is considering his comfort and wishes to please him. cloakrooms. public area. the state and cleanliness of uniform the guest can judge a lot about hotel. so he can check up the cleanliness he wishes to as some of the guest are more health conscious these days. y . If drawers are not cleaned he may generally won't feel like putting his clothes down. He may check up dusting.

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