{NAME OF COMPANY} Employee Satisfaction Survey

Please take a few minutes to complete this survey. Your specific answers will be completely anonymous, but your views, in combination with those of others, are extremely important. To insure your anonymity, {NAME OF COMPANY} retained an independent consultant to design the survey, receive the completed questionnaires, and interpret the findings. 1. Overall, how satisfied are you with {NAME OF COMPANY} as an employer? (Please circle one number) Very Very Dissatisfied Satisfied

1

2

3

4

5

6

7

How do you feel about each of the following specific matters? 2. {NAME OF COMPANY}'s communication and planning (Please circle one number for each statement) Disagree Strongly Agree Strongly

I understand the long-term strategy of {NAME OF COMPANY}...............1...............2...............3...............4...............5 I have confidence in the leadership of {NAME OF COMPANY}................1...............2...............3...............4...............5 {Attribute masked! Become a client and see all attributes!}........................1...............2...............3...............4...............5 {Attribute masked! Become a client and see all attributes!}........................1...............2...............3...............4...............5 {Attribute masked! Become a client and see all attributes!}........................1...............2...............3...............4...............5 3. Your role at {NAME OF COMPANY} (Please circle one number for each statement) Disagree Agree Strongly Strongly I am given enough authority to make decisions I need to make...................1...............2...............3...............4...............5 I like the type of work that I do......................................................................1...............2...............3...............4...............5 I believe my job is secure...............................................................................1...............2...............3...............4...............5 {Attribute masked! Become a client and see all attributes!}........................1...............2...............3...............4...............5 {Attribute masked! Become a client and see all attributes!}........................1...............2...............3...............4...............5 {Attribute masked! Become a client and see all attributes!}........................1...............2...............3...............4...............5 {Attribute masked! Become a client and see all attributes!}........................1...............2...............3...............4...............5 {Attribute masked! Become a client and see all attributes!}........................1...............2...............3...............4...............5 {Attribute masked! Become a client and see all attributes!}........................1...............2...............3...............4...............5 {Attribute masked! Become a client and see all attributes!}........................1...............2...............3...............4...............5 {Attribute masked! Become a client and see all attributes!}........................1...............2...............3...............4...............5

© Copyright The Business Research Lab, 1996-2004, All Rights Reserved Call 813-960-9824 or 713-467-6619 to Purchase or Register

2...... 1996-2004............................3.....1................3...............................1....................5 © Copyright The Business Research Lab.....................3.......3...............1..................3...2......................2.............4......................... Corporate culture (Please circle one number for each statement) Disagree Strongly Agree Strongly {NAME OF COMPANY}'s corporate communications are frequent enough...........................2........3..............................3....5 {Attribute masked! Become a client and see all attributes!}...............1...........5 {Attribute masked! Become a client and see all attributes!}..................5 {Attribute masked! Become a client and see all attributes!}..2...... Your relations with your immediate supervisor (Please circle one number for each statement) Disagree Agree Strongly Strongly My supervisor treats me fairly..2...............3...4............2............................................4....................................1......................5 I feel I can trust what {NAME OF COMPANY} tells me.....2..5 {Attribute masked! Become a client and see all attributes!}.................5 {Attribute masked! Become a client and see all attributes!}................3....5 {Attribute masked! Become a client and see all attributes!}...............4..........5 My supervisor asks me for my input to help make decisions.......2........1.........................................4..................................4........3..............................1....... {NAME OF COMPANY}'s training program (Please circle one number for each statement) Disagree Strongly Agree Strongly {NAME OF COMPANY} provided as much initial training as I needed.................4.....................4..1..............................4.......2....................1.......1...............................2..............................................1....1....................................2......1....3...............3............................1........................3...............................4.....................................2.........3.... All Rights Reserved Call 813-960-9824 or 713-467-6619 to Purchase or Register ...............5 {Attribute masked! Become a client and see all attributes!}..................4.......3.......4....................................................4.5 {Attribute masked! Become a client and see all attributes!}....2...5 5.........................4.................................3......3.5 {Attribute masked! Become a client and see all attributes!}......................2..........5 I believe there is a spirit of cooperation at {NAME OF COMPANY}............1.................................2....................................5 {Attribute masked! Become a client and see all attributes!}.......1......2...........................3..................1...............1.4...5 6.................5 {Attribute masked! Become a client and see all attributes!}............2...............................4.........4.........................................................................................................4...............4..............5 {Attribute masked! Become a client and see all attributes!}...........

............................................................     {Question masked! Become a client and see all questions!}? {Masked} {Masked} {Masked} {Masked} {Masked}      10.....4...............................................3....................... All Rights Reserved Call 813-960-9824 or 713-467-6619 to Purchase or Register ...5 {Attribute masked! Become a client and see all attributes!}..........................................1.....................................4...3..1.........1....4.............................. I'm satisfied with the: Strongly Strongly Amount of vacation........................2..........3.........3............. Pay and Benefits (Please circle one number for each statement) Disagree Strongly Agree Strongly My salary is fair for my responsibilities..........4. What would you like added? ____________________________________________________________ No..3......... What can {NAME OF COMPANY} do to increase your satisfaction as an employee? ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ © Copyright The Business Research Lab.1................5 {Attribute masked! Become a client and see all attributes!}.............2. {Question masked! Become a client and see all questions!}? {Masked} {Masked} {Masked} {Masked} {Masked}  9....... 1996-2004..2................2.....4...................................2.....3......................1..............4...2.....2..5 {Attribute masked! Become a client and see all attributes!}..........5 Are there any benefits you would like added to {NAME OF COMPANY}'s benefits package? Yes...2.....4..........................4.......................................................5 {Attribute masked! Become a client and see all attributes!}.................5 {Attribute masked! Become a client and see all attributes!}................................................................7.............3...............1..............3... 8...................................5 {Attribute masked! Become a client and see all attributes!}.............1........1....5 Disagree Agree Specifically..........

...000.................................................. 1996-2004................................. In which department do you work? Department A............... Department G................. How many children under the age of 18 do you have? None.......................... Five years to less than ten years.................000 or more... Four................................................................. please check to make certain that you have answered all questions you can.. Whether or not you leave any questions blank............................................................... Also............................. Department B............................................................................ Department H.......................... Please return this questionnaire using the enclosed envelope................................................... 15........................ 35 to 44....... Ten years or more........... Two.............. Department D...............The following questions are for analytic purposes only............ Department J..... 55 or older....................................................................... 12.................................................................................. $75..... One year to less than two years....................... Three............................... $20..........................000 to less than $30................... 13............................. including overtime and bonuses? Less than $20..................... Unmarried......................... What is your marital status? Married......... What is your age? Under 21....................................................... They will not be used to try to identify any individual....... How long have you worked for {NAME OF COMPANY}? Less than one year...... Two years to less than five years.................. However.................. Department F.....................................................................................000................ © Copyright The Business Research Lab....................................... Female................................................000............. $50..000 to less than $75............................... if you feel uncomfortable about answering any of them do not do so................................................................................... All Rights Reserved Call 813-960-9824 or 713-467-6619 to Purchase or Register .......................................................................... Department E..................................................................... 21 to 34...............................000 to less than $50.............. 17.. 14.......................................... Five or more............................................................. One... What is your total before-tax annual income from this job................ $30................................................... What is your sex? Male..................................................................................................................................................................................................................................................... 16............... Department I... please return your questionnaire................. 11............................................................................................. 45 to 54..................................... Department C.................................................000..............................................................

.614-$16.002 $4.298 $7.we write an in-depth report. Departmental and Divisional reports are available for a small extra charge (call for details). We recommend that you allow approximately two weeks for all employees to complete the survey Analysis Timing For a Gold report.945-$13.240-$4. Complete comment transcription included for Internet Surveys.909 Call Silver $1.367-$14.000+ Internet Gold $3.734-$8.240 $4.597-$9. We recommend that you allow approximately three to four weeks for questionnaires to be returned.548-$17.045-$19. We send you suggested text. based upon the needs of your organization. so you can tell at a glance what suggestions employees have for improvement.800-$4. 2002.999 2.548 $14. Cost Cost varies depending upon number of employees and complexity of survey. Unauthorized use of copyrighted materials may create liability for both the user and the user's employer. or we can review your cover letter if you wish.999 4. 8/04 .617-$10.343 $3. We Provide Understanding for Smart Business Decisions Use of copyrighted materials without permission is a violation of United States Federal Law.In this program.818-$2. A Silver report takes approximately one week less time.428-$5.165 $4. Your employees return the questionnaires directly to us for data entry and analysis.com More than Just Data .343-$4.341-$12.587 $10. we not only take your project from start-to-finish -.110 $8. for the email inviting people to participate.026 Call Paper Surveys You distribute the questionnaires to your organization and have them returned directly to us (we can provide postage-paid envelopes for a small additional cost).341 $10.999 5.983-$6.719 $2.325 $4. .202-$15.298-$8.200-$4.650 $19. This includes the addition. but who don't have the time to conduct an employee satisfaction survey from start-to-finish on their own. we can send the email).818 $1.871-$6. Program Options Silver -.366 Call Traditional Paper Gold $3.com http://www. As of January 25. as well as complete coding (categorization) of verbatim comments.847 $2. In addition to the benefits of the Silver program.999 3.660-$6.847-$3.The Survey Process Questionnaire Development We assist you in making modifications to your questionnaire.The Silver program is designed for organizations with a tight budget. weaknesses. Number of Employees < 50 50-99 100-299 300-499 500-999 1.776 $9. We can suggest a format for a cover letter.367 $11.428 $4.945 $8. the following costs apply.045 $16.660 $5.743 $1.400-$1.000-4.110-$10.409 $17.001 Call Silver $1.617 $6. Data Collection Internet Surveys We program the survey and test it. Call us today to get started: 1-866-897-0924 or 832-358-0336 http://www.400-$1.002-$7.325-$5. You invite your employees to participate with your email message (or.000-2.614 $13.165-$4.131 $3.734 $6.000-3.926 $15.000-1. comparisons to normative data (aggregate results of other surveys).776-$11.926-$19.597 $6.066-$16.409-$20.983 $3.587-$13.066 $13. it takes approximately two weeks from the time we receive the last survey response until your final report will be ready.employeesurveys. areas for improvement.202 $12. you'll receive a report highlighting strengths. including a link to the survey.busreslab.650-$23. and recommendations. and modification of questions or sections. Your employees complete the online questionnaire. deletion.871 $5. The program also includes the production of tables and graphs.743-$2. Gold (Our most popular Option) -.131-$3.719-$3. if you prefer.

• Higher response rate. We'll insert your corporate logo at the beginning of the survey if you desire.htm Note to those of you taking the online employee survey trial -." you might want to consider conducting your employee satisfaction survey on the World Wide Web. When respondents to a paper questionnaire write comments. they occasionally are difficult to read and transcribe.com http://www. • Colors. • Comments can be easier to interpret.we will customize your survey! Many adjustments are possible.employeesurveys.Web Surveys Do all your employees have access to the Internet? Do they know how to use it? If the answer to both of these questions is "yes.com 1-813-960-9824 or 1-713467-6619 Use of copyrighted materials without permission is a violation of United States Federal Law. • Introduction. You'll be surprised at how quickly we can have your web survey up and running. Take a test drive of an online employee survey at one of the following locations: The Business Research Lab Employeesurveys. All programming included in the base price. This problem is eliminated with a web survey. Why use a web survey? • Faster results. • Question wording.com/onlineemployeesurveys.com http://www. cost savings are possible (the larger the number of employees. Call us at 1-813-960-9824to begin the survey process.com/evalue2online. the greater the potential cost savings.htm http://www.com http://www. • Depending upon the number of employees completing the survey.busreslab. The Business Research Lab and employeesurveys.busreslab. 8/04 . including changes to: • Fonts.employeesurveys. Unauthorized use of copyrighted materials may create liability for both the user and the user's employer.

The Enhanced E-Value-2 spreadsheet.we have made it easy for you. Purchasers of our E-Value2 spreadsheet packages also can find out how they compare to other organizations by taking advantage of our Data Exchange Program. The Data Exchange Program All clients who purchase our Silver and Gold packages find out how they compare to other organizations. Upon receiving it. Note: you must purchase the questionnaire in order to purchase one of the spreadsheets. This is an important part of the analysis. We will. If you would like to order either spreadsheet. fax or regular mail. as there are certain items that employees of most organizations tend to rate particularly high or low. all you need to do is E-mail a copy of the completed spreadsheet to us.The Do-it-Yourself Option "So What Do I Do with All This Data?" If you want to conduct an employee satisfaction survey on your own. at your choice. The following pages provide more detail on each to aid you in making a decision. or direct you to a location on the Web for download. Upon completing your do-it-yourself E-Value2 survey. you can do so by telephone. we'll give you access to the normative data. Unauthorized use of copyrighted materials may create liability for both the user and the user's employer. Use of copyrighted materials without permission is a violation of United States Federal Law. 8/04 . • • The Basic E-Value2 spreadsheet (for organizations with fewer than 300 employees). there is no need to worry about analyzing the data you obtain with the E-Value2 survey -. We have designed two Microsoft Excel spreadsheet files to enable you to easily do the data entry and analysis for this survey. send you a copy of the spreadsheet package you select. The enhanced version has a few more bells and whistles than the basic version. There is no additional charge to participate in the Data Exchange Program. and will work with up to 999 employees. It is difficult to interpret scores without such "normative" data.

FREE -. ⇒ Detailed table of all attribute and benefits scores. ⇒ Worksheet containing macro to list "all other benefits" respondents suggested adding to the benefits package. Unauthorized use of copyrighted materials may create liability for both the user and the user's employer. here is what we have done: • Allowed up to ten extra attributes (two per each attribute section) to be included at specific points in the questionnaire.) The Basic spreadsheet contains the following: • Detailed instructions for data entry. • Preformatted each worksheet to enable easy printing of all data in an easy-to-read format. with attribute and benefits statements). ⇒ Worksheet containing graphs summarizing the results of all quantitative questions in the survey. ⇒ Summary table of all attribute and benefits scores (net percentage agreeing. as well as a sample cover letter and follow-up letter to use in survey implementation) is only $199. all attributes and benefits. deletion. ⇒ Table detailing results for all other questions.. including average scores and percentage calculations (percent agreeing strongly. • Designed the macros such that. • Allowed up to two extra benefits to be included at a specific point in the questionnaire.com.the ability to easily add and modify questions.Participate in our confidential Data Exchange program for free by e-mailing a copy of the spreadsheet containing your data to thelab@busreslab. ⇒ Worksheet containing macros to list. the Basic E-Value2 spreadsheet. The cost for the entire Basic package (which includes E-Value2 registration rights. in order of importance to overall satisfaction. and average scores). Use of copyrighted materials without permission is a violation of United States Federal Law. In a nutshell. addition.The Basic E-Value2 Spreadsheet The spreadsheet will process responses from up to 300 employees. disagreeing strongly. You will receive the average responses for all other organizations participating in the program. if instructions in the "Special Notes" worksheet are followed. 8/04 . disagreeing. (If you have more employees. etc. and changes to attributes and benefits will not hamper macro operation. Our "Special Notes" worksheet contains instructions on how to do this. • The following worksheets: ⇒ Summary of overall satisfaction. you might want to consider using our Enhanced Spreadsheet. This file enables something that many of you have been asking for -.

the Enhanced E-Value2 spreadsheet. the Enhanced E-Value2 Spreadsheet may be for you. or the importance of the attributes upon which your organization performs best or worst. Once you have done so. After you have sent us your normative data. we will tell you how to 'unlock' this capability.) • Built-in Comparisons to Normative Data. we'll tell you how to unlock the normative data within your spreadsheet. plus the following additional features: • Processing of Larger Sample Sizes. The E-Value2 Enhanced version uses the same questionnaire as the basic version. • Special Sort Routine. It contains everything in the Basic spreadsheet. The spreadsheet produces a table combining results and correlation coefficients (which are used to measure importance).com. This is a massive timesaver when it comes time to analyze the data and report the findings. The cost for the entire Enhanced package (which includes E-Value2 registration rights.com 1-813-960-9824 or 1-713-467-6619 Use of copyrighted materials without permission is a violation of United States Federal Law.Participate in our confidential Data Exchange program for free by e-mailing a copy of the spreadsheet containing your data to thelab@busreslab. Our most recent normative data is included in the enhanced spreadsheet. If you anticipate adding more than 10 attributes to the questionnaire. The Business Research Lab and employeesurveys. along with tables comparing your results to the norms.busreslab. With a few mouse clicks. • Longer list of departments in the "in which department do you work?" question. (20.com http://www. The spreadsheet will process responses from as many as 999 employees. as well as a sample cover letter and follow-up letter to use in survey implementation) is only $399. you can quickly see your performance among the most important attributes. This will let you see at a glance how you compare to other organizations that have completed one of our surveys. or have a larger organization (up to 999 employees). as opposed to 10 in the basic version. 8/04 . the enhanced spreadsheet facilitates this by including 20 extra 'bonus' attributes.com http://www. Unauthorized use of copyrighted materials may create liability for both the user and the user's employer.The Enhanced E-Value2 Spreadsheet If you need a bit more data analysis power. • 20 Extra 'Bonus' Attributes. for a total of 30 extra attributes. FREE -.employeesurveys.

....($99)....... . ________ Date _________________ Shipping and Handling ( E-mail delivery: FREE...........busreslab........ and would like to purchase one of your packages............. E-Value2 Questionnaire and Basic Spreadsheet ($199) Net Amount Due: E-Value2 Enhanced Spreadsheet ..... We Provide Understanding for Smart Business Decisions Use of copyrighted materials without permission is a violation of United States Federal Law... 8/04 ....... E-Value2 Questionnaire and Enhanced Spreadsheet ($399).......................................................................Order Form -.......... the right to use the questionnaire..........________ Method of Payment Charge my..... Unauthorized use of copyrighted materials may create liability for both the user and the user's employer.... if I use the questionnaire to survey employees.................. Payment/billing information appears below..... Signature _________________________________ Products Ordered E-Value2 Questionnaire ....... E-Value2 Basic Spreadsheet....com http://www........ .......... .........________ Total Due:.......... please fax it to 713 467-6641 The Business Research Lab and employeesurveys. Name (Please Print) Organization Street Address ____________________________________ ____________________________________ _________________________ _________________________ City Country (If Not USA) Our Mailing Address: _________________________ ________________________ The Business Research Lab 8552 Katy Freeway...... Overnight air: $20):.......................________ Sales Tax ((NY State residents add applicable tax):..........com More than Just Data .......($149)...................."Do-it-yourself" E-Value2 Survey I've downloaded the Business Research Lab's E-Value2 Employee Satisfaction sample questionnaire. American Express Card # _________________________ Exp Date _____ Check enclosed..($349)............. TX 77024 State _______________ Zip Code ______________ Telephone ________________________ Fax E-mail ________________________ ________________________ If you prefer to send this form by fax and receive an invoice............ Suite 154 Houston.. but I will not give copies of these files to anyone outside my organization. the survey will be anonymous and I will protect the identity of the employees who respond to the survey................. ............... I further agree that I will take whatever steps are necessary to ensure that.................... and only my organization...employeesurveys.. Visa MasterCard........ 3-day airmail: $15................. I understand that I may make backup copies of these files.......................com http://www...................... .. I agree that this gives my organization......

then at the very least change the instructions at the top of the first page of the questionnaire to indicate that the questionnaires are being sent directly to you. When calculating percentages.You can have someone else collect and enter the data. . Partial Customization (Consulting) -.More than Just Data .com http://www. If you do not choose The Business Research Lab to be that third party. or whether you would like us to conduct the complete data analysis for you. but are not limited to the following: • • • • • • • Fully-customized Research Project -. we recommend eliminating non-responses from the denominator. We Provide Understanding for Smart Business Decisions Thank you for visiting our Web site and downloading a copy of our copyrighted E-Value2 Employee Satisfaction Questionnaire. we wanted to provide you with some additional information to help make your project a success.com http://www. . Unauthorized use of copyrighted materials may create liability for both the user and the user's employer. • You will obtain a higher response rate and more honest responses if you have the questionnaires mailed to and analyzed by a third party.com 1-813-960-9824 or 1-713-467-6619 Use of copyrighted materials without permission is a violation of United States Federal Law.busreslab. You will need to develop an algorithm to determine how to handle questionnaires with markings "between" valid answers.We can provide cross-tabulations so that you can compare results from people in different demographic groups or departments. Purchase of a Data Analysis Spreadsheet -. Please call us if you would like to discuss pricing for any of the above options.We can do the data entry for you. Cross-tabulations -. You can consult us for recommendations on how the questionnaire should be changed to fit your company's specific needs.employeesurveys. we'd like to thank you in advance for your registration and payment. then try to find a local company capable of doing the job.The modest price will save your people days of programming. If you have decided to use the questionnaire. We can conduct any or all of your project for you. Analysis and Final Report -. The registration form immediately following the questionnaire will make registration easy. The Business Research Lab • • • If You Would Like Some Assistance This E-Value2 Employee Satisfaction Survey should be of immense help to any firm on a tight budget.We can develop a custom survey for you. If you choose to ignore this advice. You'll receive a detailed analysis and report clearly prioritizing areas for improvement. The Business Research Lab and employeesurveys. and manage the project from start to finish. here are a few things to keep in mind. It is very important to not try to associate any completed questionnaire with any particular individual. Going It Alone If you decide that you want to conduct the survey and data analysis yourself.You can choose whether you would like us to develop a custom spreadsheet. Whether or not you decide to purchase additional services from us.We can customize this E-Value Survey for you. Your options include. We also can help firms who have the budget to pay for additional assistance. including "coding" the comments. Partial Customization (Analytical Assistance) -. Data Entry -. and have it analyzed and reported by one of our experienced professionals. We can conduct a complete survey project for you for a very reasonable price. 8/04 .

8/04 .com Capabilities Results You Can Use • • What We Offer Full Service Research • • • • Tailored to your needs Telephone Mail Focus groups and one-on-ones • More than just data -. Contacting Us • • • • • Phone: Fax: Web: E-mail: US Mail 1-813-960-9824 or 713-467-6619 713-467-6641 http://www. . Suite 154 Houston.busreslab.com thelab@busreslab. Every aspect of your project. If you have Microsoft Word and Excel.htm Customer Satisfaction --http://www.busreslab. you can use our E-Value Employee Satisfaction Survey packages.htm Use of copyrighted materials without permission is a violation of United States Federal Law. The Business Research Lab offers an experienced professional team to help you understand and optimize your employee satisfaction programs.com/consult/custsat.htm Human Resource page http://www. Explicit recommendations that are soundly based on the research findings in conjunction with background information you provide.com/consult/empsat.busreslab.com/hr.More than Just Data .com/pasttips. but if your target fits.http://www. product and packaging development Software for Small Business Employee Satisfaction Surveys • • Save money with our affordable do-it-yourself employee satisfaction surveys. Unauthorized use of copyrighted materials may create liability for both the user and the user's employer.busreslab. we can set up a Web Survey for you.htm Employee Satisfaction: --http://www. Business Issues We Can Help You Address • • • • Acquiring new customers Increasing business from existing customers Recruiting and retaining satisfied employees Marketing and communications strategy. we've got the tool. insightful employee satisfaction research is key to understanding how to achieve that optimization.com 8552 Katy Freeway. Personal Service • • Your project will be handled personally by our experienced research partners We will work with you to establish your information needs and objectives Web Surveys • • If your target consists of Web users. . We also can help firms who have the budget to pay for custom research.busreslab. Not for everyday use. The Business Research Lab and employeesurveys. This E-Value2 Employee Satisfaction Survey should be of immense help to any firm on a tight budget. TX 77024 Pay a Visit to Our Web Sites • • • • Research tips -. We Provide Understanding for Smart Business Decisions Optimizing employee satisfaction is key to the success of any business. from research design to analysis and final report will be conducted with the goal of providing you information to meet your business needs. And sound.we provide understanding for smart business decisions.

Sign up to vote on this title
UsefulNot useful