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The Process Improvement Notebook (PIN)

The Process Improvement Notebook (PIN)

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Published by Hany Elshamy

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Categories:Topics, Art & Design
Published by: Hany Elshamy on May 11, 2011
Copyright:Attribution Non-commercial

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02/15/2012

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Step

Symbol

(Draw symbol)

Description of
Activity

Direction
of Flow

Connector (to another
diagram or page)

Start/Stop

Document

Date:

Process:

/

/

Flow Chart Symbols

Decision
Point

Activity

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Flow Chart

Flow charts depict the sequence of steps and decisions in a process,
and can display the steps of processes at a number of different levels
of specificity. Flow charts are useful for identifying boundaries of
processes and places where measurements are important. They are
also useful as communication devices and training instruments.
They also document how the process operated before improvement
efforts were initiated.

Instructions

1.Label the process the flow chart represents.

2.Use the Step box to number each process step in its appropriate
order. These numbers are useful because steps are often forgotten.
You can add a step 1a or 1b later in the form, and the numbering
shows that these steps go between step 1 and 2 when you draw the
completed flow chart.

3.Map out each step in the process, beginning with inputs from
suppliers through to outputs to customers. It is important to map out
how the process actually works, not how it’s supposed to work. This
may require some information from those actually involved in the
process.

4.For each step, draw the symbol that applies in the “Symbol” column
(see the flow chart symbols for examples).

5.For each step, write a description or explanation in the “Description
of Activity” box.

6.Use the information in this form to draw the flow chart on a plain
piece of paper.

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