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Published by: Nitin Bangar on May 12, 2011
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ZTE USB Modem Help

Copyright © 2010 by ZTE Corporation All rights reserved. No part of this publication may be excerpted, reproduced, translated or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without the prior written permission of ZTE Corporation. The manual is published by ZTE Corporation. We reserve the right to make modifications on print errors or update specifications without prior notice.

Edition 1st edition, Sep 2010

...................................................... 6 3.....Contents 1 Modem Introduction ................. 4 1.....................3..........................................................................................................................1 To the owner. 7 3...................1 Introduction...... 6 3..................................2.....................................................................................................................2 The uses of Tray Icons ................................................4 System requirements................ 3 1.........................3..................................................................3 Data Record .............................................. 6 3........................................... 6 3.. 5 3.........................................3.........3 In Aircraft.........................................................................................2............... 4 2..................................... 7 3......................................... 7 4. 4 2........................................................................... 3 1...................................................................................1 Functional Button .................. 4 1.....................................2..............................................................5 Security ....1 Installing Software ...........................................................................................................2 Modem ..................................... 4 1................................................ 5 3................................................... 4 2................3........................................................................................................3 Applicability Scope.....................3 Preference................................................................................................2 Disconnecting to Internet .............3 Uninstalling Software ................... 4 2 Installation ..................................2 Running Application Software............ 5 3...........................................................................4 Sound........2....................2..........3...................................................................................................5 Functions...............................1.......................................1................................... 6 3.............................. FAQ & Answers......................................................................... 7 3......... 6 3.............................................6 Update Settings ..................................................................................1 Connecting to Internet ..........2 Internet...... 3 1........................................................................................................ 3 1.........1 Connection ....................................3 Settings ................................................................... 3 1...................... 5 3...................................... 5 3 Functions & Operation....................................................................................................................................................................................................................................... 7 ...........................................................................................................2 Warning and Notice ................................................................................................................................. 6 3..........................................................................................................1 Interface Introduction ....................2 Selection .........................3......................2.........................

We operate a policy of continuous development. it integrates the functionality of a modem and a mobile phone.1 To the owner Some electronic devices are susceptible to electromagnetic interference sent by modem if inadequately shielded. Please consult the manufacturer of the device before using the modem if necessary. such as electronic system of vehicles. symbols and contents in this manual are just for your reference. please read this manual carefully and keep it for further use. Please always keep them more than 20 centimeters away from such medical devices when they are turned on. Consult a physician or the manufacturer of the medical device before using the modem. enabling you to communicate anytime and anywhere. It supports data services through the mobile phone network. Don’t lose. turn off your modem if required. To guarantee the modem always in its best condition. working in HSPA+/ HSPA/ WCDMA/ EDGE/ GPRS/ GSM networks. bend or cause it struck. 1. Turn the modem off if necessary. Operating of notebook PC and modem may interfere with medical devices like hearing aids and pacemakers. Take the modem carefully.1 Introduction Thank you for using ZTE USB Modem. The modem may cause injury if used as a toy. so don’t use it until it becomes dry. where there are explosive gases or explosive products being processed. Therefore. The modem is non-waterproof type.2 Modem Please use original accessories or accessories that are authorized. Don’t use the modem immediately after a sudden temperature change. 1. No dismantling by non-professional and only qualified maintainer can undertake . and combines mobile communication with Internet perfectly. With USB interface connecting to a laptop or a desktop PC. We reserve the right to update the technical specifications in this document at any time without prior notice.2. Otherwise it may influence receiving signals. They might not be completely identical with your modem. Otherwise it will lead to destruct damage. Store the modem out of the reach of little children. In such case.  Avoid using the modem near metallic structure device or establishment that can emit electromagnet wave. it will produce dew inside and outside the modem.1 Modem Introduction 1. and violate related national regulations about telecom terminals. Otherwise it will affect your modem’s performance. The ZTE USB modem is a multi-mode 3G USB modem.2. Be aware of the usage limitation when using a modem at places such as oil warehouses or chemical factories. The pictures. Using any unauthorized accessories may affect your modem’s performance.2 Warning and Notice 1. Don’t touch the inner antenna area if not necessary. please keep it dry and store in shady and cool place.

please contact the service provider for help.5 Functions Functions: data service. 1. Wait a minute and program installation is complete. 3. 2 Installation 2. The system shows the installation progress.3 Applicability Scope ZTE USB Modem supports the present mainstream types of laptops and desktop PCs. 1.exe from the CD-ROM driver. etc. and then click the Next button. Toshiba. the application software launches . such as HP. and then follow the steps to install. 4. Note: If your PC doesn’t support automatic installation.2. 1.1 Installing Software 1. Dell. After a few seconds. 1. Using it before the plane taking off should get aircrew’s permission according to safety regulations. After the modem is correctly connected.3 In Aircraft Please power off the modem before the airplane takes off. 2. Note: If you have problems with installation after the above operation. it is never allowed to use the modem when it is in flight. Windows 7. Founder. etc. In order to protect airplane’s communication system from interference. and start software installation automatically.2 Running Application Software 1. start the installation program by run the Install.Vista CPU Hard disk Memory Pentium III or above 50M or above 128M or above The performance of the modem may be influenced if configuration below recommended requirement. Connect your modem to your PC. you can select a different location by pressing icon. the system automatically pop-up a ZTEMODEM folder. 2. IBM.repair work. Lenovo.4 System requirements Operating System Configuration Windows XP.

Settings: Set normal relative information for the application software.tatadocomo. and unplug your modem. the modem can work properly.tatadocomo. Log: The records of software operation. 3. Exit: Close the software.2 The uses of Tray Icons Right click the tray icon to popup the operation menu: Data record: The records of network data. Click the Next button to uninstall.com 3.com Youtube – URL: www. find the UI software program group,then click the Uninstall menu. find the UI software program group,then click the name of the UI software to run the application software.tatadocomo. Note: The system prompts to unplug your modem.com Mail – URL: email. Connect: Connect to Internet.com Videos – URL: videos. Wait a minute and program uninstall is complete.facebook.3 Uninstalling Software 1. . The system shows the uninstall progress.1 Functional Button There will be various functional button icons shown in the main interface. Select different functional button to carry out corresponding operation. 4. 2. After modem initialized.com Gmail – URL: www.com Gaming– URL: gaming.automatically. the standby icon appears in the taskbar.youtube. Menu: Open the Log . Otherwise.1 Interface Introduction 3. Help: Enter the USB modem software help.1.gmail.tatadocomo.com Facebook – URL: www.help and other window Live TV – URL: mobiletv. 3 Functions & Operation 3. Click Start→Programs”. stop the microSD card (if you are using a microSD card). About Us: View the hardware information.1. operational information and network information. Close the application program. click the“Start→Programs”. 2. 2. Or double click the shortcut icon of the UI software to run the application software.

2 Selection 1. 2. upload and download. Select network “Manual”. Sound.3.2.2.2 Disconnecting to Internet Click cancel icon in the main interface to disconnect internet.1 Connecting to Internet You can browse web pages after you have accessed to Internet with the help of modem. and then the system will research the available network automatically. Preference. Click the Cancel button or icon at the right bottom corner of the interface to turn back to the main interface. Security.2 Internet 3. 3. Button description Add: Add a new configuration file. Wait a minute. Select a proper network to connect. 3. Delete: Delete the selected configuration file.3. The system will find the network available automatically.Manual: User selects network in manual way. Apply: Choose one of configuration files to be a default file. Select the network that the supplier is utilized to serve your (U)SIM and press the Apply button to enter the network. then you can access internet and receive email etc through network. 3.Automatic: The system selects the network automatically according to user’s configuration rules and network status. Update settings. You can view related data information for your internet operation. . It includes: Connection. duration. the supplier list will show in the windows and which with the available status can be selected.3 Settings Click Settings icon to switch to the settings interface. 3. 2. Selection.3 Data Record Click icon and choose Data record to switch to the Data record interface. Select network “Automatic”. end time.1 Connection To ensure that the modem can connect the Internet properly. View/Edit: View/Edit the selected configuration file. you should configure the connection information firstly. When connected. the icon will change to another icon.3. The data record includes start time. Click close icon to turn back to the main interface at the right top of the interface.2. 1. click the Search button to research the network. 3. Click Connect icon.

3. The audio file supports MP3、WAV、WMA and MIDI format. Online update Check automatically every day: The software will automatically check and update every day. 3. If you select “Mute”. If the problems persist. Note: This function needs network support.3.3. These alerts sound on the PC side. If you have previously installed a version of the program.3. 2. Problem Solving The device will appear as a virtual disc in ‘My Computer’ on the PC’s start menu. you can not hear corresponding alert. 4. Network disconnect alert by yourself.4 Sound You can set Network connect alert. click the OK button to save.3G Only: The system will only select the 3G network. 3.5 Security You can enable the PIN Code verification by select PIN Enable. Click on the icon and start the Install. . Click the Change button to modify the PIN Code. When Enable item is selected. the system will automatically search the new version information. please contact your supplier via the contact detail in your operator user guide.exe. 3. Problem Description The system can not run the installation program automatically Possible Causes The system configuration is having difficulty with the auto-run software. Click the Browse button to replace the default audio file. please refer to the following answers for guidance. 2. Click the Next button to continue. you will be asked to enter PIN code to use the modem. 3.3G preferred: The system selects the available network automatically.3.3 Preference 1. Enter the old PIN code and a new PIN code. please uninstall it first. If find it. FAQ & Answers If you meet problems in service.2G Only: The system will only select the 2G network. the system will pop-up the new version describe information.6 Update Settings 1. Update now Click the Update now button.

Close the device safely as usual. Now install the drivers as normal in Windows. and some remote rural areas. Change location to find a good place where has signal. When the Device is being installed. pull out the device and reinsert the device again. find and open the folder of the UI software. the UI program doesn't run automatically. or reconnect the device. The installation programs of the Modem have not been installed properly. 2. 1. 1. . 2. The device is not properly connected. 3. 3. tunnels. The driver program can be found in the installation folder. The SIM/USIM card isn't inserted properly. 2. 3. The system configuration is incorrect. Restart the computer. 1. First click the “Start → Programs”. Such places include underground parking garages. After the device is plugged in. 2. 1. The Modem is positioned in such a way as that adversely affects the devices signal reception. The SIM/USIM card is not inserted properly. 4. 4. there is no signal indicated. Adjust the angle / position of the Modem or its proximity to other electronic devices. The system configuration is having difficulty with the auto-run software. The device is not connected properly. and then you can find the “drivers” folder. Please install the driver program manually. the computer cannot find it. Reinsert the SIM/USIM card correctly. Remove and reinsert the SIM/USIM card correctly. usually you can open C:\Program Files. find the UI software program group , and then click the name of the UI software or an alias icon on the desktop. the system doesn't install the driver program properly. You are in the place where there is no HSPA+ / HSPA / WCDMA/ EDGE /GPRS /GSM network coverage.After installation. Please run the UI program manually. Run the installation program first then connect the device. After restarting the computer. 3.

Use the professional anti-virus software to check and remove the virus. Try later. resulting in an inability to access a website. but it cannot open any website page. Your operating system maybe infected by a virus. Local network access or the target server maybe experiencing problems. . 3. 3. Check the APN in the user configuration file in the "Network settings". 4. Retry data request. 4. This happens when you are changing any preset operator value in the setting section. 4. 2. Connected to the Internet. You are in the place where there is no HSPA+ / HSPA/ WCDMA/ EDGE / GPRS/ GSM network coverage. 1. You have connected to an APN which cannot connect to the Internet. IE browser is causing problems. 5. 2. The APN in the user configuration file is incorrect. After connection. 2. Worm Blaster for example can affect upload and downloaded data flow. Check the entry and enter the correct APN from your operator. you are unable to open web pages. but is incorrect.1. The network type has been selected manually. 3. Check that the APN in the configuration files is correct. 2. Move to an area with good signal. The network is busy. 1. Upgrade to the new version or reinstall the IE browser. Data connection failed. 1. Reselect the network type according to the type of the SIM/USIM card. The device data is corrupted. 4. 3. 5.

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