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1

Glob al

Tren ds in Oper

ation Man age .

men t A PROJECT REPORTUnd .

er the guidance of Sanjiv KothavaleS ubmitted byNamrata Sharma .

In partal fulfillment of the requiremen t for the award of the degree .

Of MBAIN [Operati ons Manage ment .

.

2 <D ecember> <2010 > ACKNOWLE DGEMENT .

I thank to the people who helped .

and supported me during the making of .

thisProjec t and the report. M y deepest thanks to lecturer .

Sanjiv Kothavale the guide of the project forguiding .

and correcting various document s of mine with .

attention and care. I express my thanks to .

Halo Technolo gies and .the Learning Centre.

help and support. .my faculti es for their guidance.

Place: D adar Namrata Sharma D ate: 5 th .

D ec 2010 .

.

3 BONAFIDE CERTIFICAT E .

Certified that this project report titled ´Global Trends in Operation .

Manageme ntµ is the bonafide work of Namrata Sharma whocarried .

out the project work under my supervision. Signat ure .

Signatu reHead of the department Faculty in charge .

.

No Topic Page No Managemen t Definition 7 To OM 8 .

and Service Operation 9 Systems View Operation Managemen t 10 .

Process View of Organization 11Operation Strategy 1 Strategy Definition 1 .

le of Operations in Strategy Developmen t1 Operations Competitive Priorities 1 .

Product Design and Process Selection 1 6Generating Ideas 17 .

Screening 18 Design 19 Selection Quality Managemen t .

Cost of Quality Managemen t Cost of Quality Systems .

Chain Managemen t n waste improvemen t .

Pull Systems Managemen t Demand Demand .

Managemen t Managemen t Activities Analysis .

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echn ology .

ati on .

Ma na .

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me nt .

ional capa bility .

ts the abilit y to .

forec ast far .

enou gh .

into the .

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