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220-701 (2)

220-701 (2)

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Published by Colin Muffley

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Published by: Colin Muffley on May 15, 2011
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CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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QUESTION NO: 10

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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Flash C. D. Which of the following is needed to solve this issue? A.actualtests.co m 7 . Intrusion detection C. The PC needs a NLX to ATX adapter.com Ac tua lTe A.www. The PC needs an AT-to-ATX adapter. Tape D. B. C. Trusted Platform Module (TPM) B. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. The PC needs a 26-to-20 pin ATX adapter. WiFi Protected Access (WPA) D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. Any Time. Which of the following can be disabled in the BIOS to prevent this message from appearing? ." . HDD Answer: D QUESTION NO: 20 "Pass Any Exam. The PC needs a 24-to-20 pin ATX adapter. SDD B.

Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A.CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP. Satellite D. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound. Hardware Compatibility List "Pass Any Exam. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. MIDI C.co m Which of the following connectors are used for musical equipment? 8 . Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D." . video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. System Information B. Any Time. how would the technician update the driver? A. HDMI . 6-pin mini-DIN D. After extracting the driver. DVI B.www. video and game controllers'>double click on the name of the sound card> Troubleshoot' B. Cable C. DSL B. Device Manager> expand 'Sound.com Ac tua lTe sts A.actualtests.

0-255. B.255. Toner is applied to a photoconductor and transferred to the media.1.1.255.255.0. C. Heat is applied to heat-sensitive media to create an image. Sound card B. D.co m Answer: A .255. and 2 short beeps. Dr.0-223.255 C.255.0. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A. 1.com 9 Ac tua lTe A.0. Any Time. Watson D. 192.255.255 B. 224.255 D. "Pass Any Exam.255. Which of the following components has MOST likely failed? A.CompTIA 220-701: Practice Exam C. 128. sts In the laser printing process. However.0-191.0. the beep codes may vary.255. which of the following is true? .1-126. NIC D. Power supply C.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long." .www. because of the wide variety of models shipping with this BIOS.0. Toner is sprayed to the media.0. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur. A wax-based substance is melted and applied directly to the media.actualtests.

RJ-11 D. After questioning the user." . WPA encryption B. MAC filtering C. The technician comes to the conclusion that liquid was "Pass Any Exam. the technician discovers that the user was eating lunch while typing the document. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. RJ-45 B. NAT translation D.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. in which the keys are not typing anything within document editing software.actualtests. ST C. Which of the following describes the method the technician would MOST likely use? tua lTe sts A. DVD C. BNC . PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue. Any Time. Floppy B.co Which of the following connector types is used on CAT5e cable? m . Blu-Ray D.www.com 10 Ac A technician is installing Windows Vista onto a new computer locally.

C. Replace the fuser in this printer. Any Time.www. Check the ink cartridges for proper ink levels. 3. 6 D. Verify the system functionality. D. A.3 V rails. which of the following would be the NEXT step to follow? A.3 B.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. Which of the following should the technician do FIRST? A. 5 C. D. Make closing notes of the repair.3 V for power supply. because most of the electronic components (CPU. AGP and ISA cards) used 5 V or 3. chipset. but nothing is being printed on the paper.co m . Update the firmware in the printer. 24 Answer: A. 15 E. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. Replace the keyboard with a new keyboard. According to the troubleshooting theory. RAM.com 11 Ac tua lTe sts . Check the toner levels in the printer. Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). Ask the user open-ended questions. C. The printer successfully feeds paper through the unit while running the manufacturer's print test. PCI . B.actualtests. B.CompTIA 220-701: Practice Exam spilled onto the keyboard. QUESTION NO: 33 "Pass Any Exam." .

Run a System Defragmentation D. 80 "Pass Any Exam. Barcode reader B. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts . Provide for heat transfer from a component to theheatsink D. KVM D. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A. Smart card reader C. when the video game starts the computer crashes. Any Time." .CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A. 23 C.www. Roll back the video driver C. 25 D. Update the video driver B. 21 B. Reduce heat on a component through evaporation C. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer.com Ac A.co m 12 .actualtests. Insulate a component from the friction of theheatsink B. Which of the following should the technician perform FIRST? A.

Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A. B. Flexible PVC outer jacket C. Close the document without commenting to the user and proceed with the work. Copy the document to a network drive as a backup so that work can proceed.com 13 Ac QUESTION NO: 39 tua lTe sts . Leave the document open and do not mention it to the user and proceed with the work. Recommended for analog phone lines B. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them.actualtests. When the system is first turned on it will prompt for the Power On password. Which of the following steps would be BEST to take? A.www. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. Complex logon passwords D.co m ." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. Upon making the connection. Power on password B. Intrusion detection C. D. Recommended for ceiling use only D. Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. C. the technician discovers the customer has a confidential document open. Any Time. Without it the computer will not "Pass Any Exam. Ask the user to close the document so that the work can proceed.

BNC D. C.CompTIA 220-701: Practice Exam continue to boot.www. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A. Which of the following is MOST likely preventing the machine from booting normally? A." . B. B. The card needs to have the compatibility jumpers set before it can be installed into the system. the card refuses to fit into the expansion slot. Which of the following is MOST likely the reason? m 14 .' It has a USB flash drive. D. USB printer. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. RJ-45 B. The card is a PCMCIA card and the laptop supports PCI Express cards. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area.co A technician is trying to install a previous-generation expansion card into their new laptop. sts . Any Time. D. The computer's BIOShas the USB printer below the hard disk in the boot order priority list. and USB webcam installed and connected. Answer: B "Pass Any Exam. The card is a PCI Express card and the laptop supports PCMCIA. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found. However.com Ac QUESTION NO: 42 tua Answer: D lTe A. The computer's BIOShas the flash drive above the hard disk in the boot order priority list. RJ-11 C.actualtests. The expansion slot needs to be enabled in the BIOS first. C.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Answer: A

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Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. A.co m . D. Start>Settings>Network Connections B. the technician checks the port the printer is assigned to and finds it is set to LPT1:. After checking to make sure the network printer is available." . It is inhibiting progress because the technician cannot concentrate and becomes irritated. which of the following are best practices? (Select TWO). Upgrade the processor B.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS.actualtests. B. Any Time. Start>Settings>Control Panel>Administrative Tools C. Which of the following is the BEST course of action? A. Delete personal data Answer: B. Update the BIOS C. Leave the station and call another technician to complete the repair. Delete existing programs D.www. Request the manager to assist in the situation. Take a long break to step away to relax and refocus. A. C. Which of the following devices are the additional four pins used? "Pass Any Exam. Start>Settings>Control Panel>Accessibility Options D. another user begins asking irrelevant questions. Upgrade the firmware E. Politely inform the user that all questions will be answered later.D QUESTION NO: 64 While a technician is working on an employee's computer.com 21 Ac A technician receives a computer that is having trouble printing to a network printer. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts .

CompTIA 220-701: Practice Exam A. Incompatible cabling B. Extra RAM D. a user is unable to print documents to locally attached printers or network printers. The user was able to print previously. The processor C. Incompatible print driver D." . Cultural sensitivity C. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A.www. Printer hardware problem C. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 .com Ac A. Any Time.actualtests. Widgets D. Applets B. Print spooler is not running tua lTe On a Windows computer.co m 22 . Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. Features C. Timeliness D. Extra drives B. Positive attitude Answer: A "Pass Any Exam. Personal calls B.

monitor.11b C. 802.www.com Ac tua lTe sts . Anti-adware software C. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard. Use a lint free cloth and glass cleaner B.11g D.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A. Use a dry paper towel and an anti-static strap C." .CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. mouse. Anti-spyware software B. Anti-virus software D.11a B. and network when using a laptop? "Pass Any Exam. printer. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2.4GHz band with a maximum data rate of 11Mbps? A. 802. Use a slightly damp cloth and a vacuum D. 802.co m 23 .actualtests. 802. Any Time.

Network hub C.CompTIA 220-701: Practice Exam A.255 C. 192. 127. Allow the restoration of a previously made image of a desktop through the command prompt.255. Delete a virus that has infected the hard drive through the command prompt. D.actualtests.0 B. 255.255. Any Time. Provide proper documentation on the services provided. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation. C. Restate the issue or question to verify understanding. Listen and do not interrupt the customer. B. After they finish explaining. Offer different repair options for the user's convenience. C.255 D. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. a technician's NEXT course of action should be to: A.0.0.0. 224. Provide a way to recover corrupted print jobs through the command prompt. Provide a way to access the hard drive in an emergency through the command prompt.0 Answer: D "Pass Any Exam. Bluetooth B.com Ac tua A.0.www. D. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts .255. Docking station D." .co m 24 .255. B.

Zip drive C. SpeedStep technology C. C. The processors provide a 64-bit register. Hyper-threading B.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. Quad core processing D. The processors are made with a 64nm manufacturing process.www. Blu-Ray D. Dual core processing ." . The processors have an additional 64 instruction sets. Any Time. B.actualtests.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. AMD Athlon 64 and 64 FX? A. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. The processors contain 64K new transistors. SD card B. D. Stylus "Pass Any Exam.

www. Biometrics D." . CDFS . Any Time. FAT C. PCIe C. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone. Which of the following is the MOST likely reason? A. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface.CompTIA 220-701: Practice Exam B. NTFS D.actualtests. "Pass Any Exam. The hard drive needs ATA drivers loaded via the F6 option during install. ISA D.com Ac tua lTe sts A. QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. PCI B. FAT32 B. Smart card C.co m Which of the following file systems MUST be used when implementing EFS? 26 . AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive.

The hard drive is incompatible with Windows XP and needs replacement.com 27 Ac A technician has a security device which displays a number that changes overtime. it will ask you if you want to install drivers. PCMCIA card D. Of which of the following is this an example of? tua lTe sts . which of the following troubleshooting steps should be done? "Pass Any Exam. A token device C. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing.www. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. Docking station Answer: D QUESTION NO: 85 A.actualtests. The hard drive did not have the jumpers configured correctly and needs to be checked. Just at this point press F6 and show the drivers on the floppy. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it." . The hard drive needs SATA drivers loaded via the F6 option during install.CompTIA 220-701: Practice Exam B.co m . KVM C. A biometric device D. C. otherwise it may try to boot from floppy ). D. PCI Express card B. A smart card reader B. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. Any Time. Before the drive is replaced. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A.

Device Manager B.exe D.11g has the potential to support up to: "Pass Any Exam. MSCONFIG Answer: B QUESTION NO: 89 802. services. but the information is limited.mmc B. Establish a theory of probable cause B. Perform a backup D. software and network components? A." .msc from the Run option on the Start Menu. Identify the problem C. Any Time. sts .exe C. gpedit. msinfo32. The preferred way to make changes to services is to launch services.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. this is fine. The first is to use the MS Configuration Utility by typing msconfig.co m . Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A. followed by clicking the Services tab.exe in the Run box accessed via the Start Menu. MMC C.www. If you want a quick visual of which items are running or stopped. services.CompTIA 220-701: Practice Exam A. The Services window will open.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware. MSINF032 D.actualtests.

" The term is named after the color of the screen generated by the error. of a non-recoverable nature. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). Any Time.co m 29 . known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. 11Mbps. 54Mbps. B. 100Mbps. that causes the system to "crash. Windows Vista Ultimate B. Save information for critical files before system shut down C. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . Passwords D. Windows Vista Home "Pass Any Exam.www. Firewall B. C.actualtests." . 50Mbps. Driver updates for new installations B. Smart cards C.CompTIA 220-701: Practice Exam A.com Ac tua A. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A. Diagnostic purposes of a critical system error D. Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A. D.

LCD C. a technician should look in which of the following default locations? A. C:\Users\ D. Any Time.co m . Remove all unneeded peripherals B.actualtests. Magnet D." . C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86). C:\Windows\System32 B. QUESTION NO: 95 A laptop's battery will not charge. Toggle theFn keys C.www. C:\ProgramFiles C. A. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO).CompTIA 220-701: Practice Exam C. Cordless phone B. Windows XP Home D.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. Plug the laptop into a UPS Answer: C "Pass Any Exam. Which of the following BEST solves this issue? A. Microwave E.com 30 Ac tua lTe sts . CRT Answer: A. Swap the A/C adapter D.

A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. A private tunnel through the Internet to securely communicate with a remote network. Where can the technician configure this setting? A. Control Panel C. BIOS B.co m 31 . C. DDR RAM C. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam. SDRAM D. Any Time.www." . A security encryption feature that encrypts wireless traffic with an access point for communication. D. B.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. RIMM B. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. A network which has no connection to the Internet and is private by design.com Ac QUESTION NO: 98 tua Answer: B lTe A. Internet Explorer Properties D. sts . Which of the following memory types would be the correct type? A.actualtests.

DVD. A. ISA C. EISA E. A.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO)." .com Ac tua lTe QUESTION NO: 101 sts Answer: B . Test the software and hardware drivers before the operating system loads.RW C. B.actualtests. Any Time.www. AGP D. \\computername\sharename C. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A.DL B.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO).co m 32 . Which of the following types of portable media offers the LARGEST storage capacity? A. IP_ip_address E. SNMP D. C. CD.R D. Check for the latest motherboard firm ware updates. D. Load the operating system into memory during power on. DVD. USB 001 B. IEEE 1394 "Pass Any Exam. PCIe B. CD. Test the essential components of the system during power on.

Answer: B QUESTION NO: 104 A. However. Help limit electrostatic discharge (ESD) inside the case.actualtests. then the cooling of the PC changes dramatically.CompTIA 220-701: Practice Exam Answer: B. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer. This address can be verified from printer's configuration.www. Helpensure proper air flow through the case. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol.co m 33 . Helplimit radio frequency interference (RFI) inside the case. HTTPS D.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. QUESTION NO: 105 "Pass Any Exam. sts . a technician notices that several unused expansion card slots have open ports. Any Time. C. if your PC's enclosures are open. SMTP B.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer. Helpprevent moisture buildup in the case. HTTP C." . Which of the following BEST describes why the covers for these card slots should be reinstalled? A. B. The cooling of some components can be reduced or totally eliminated and can cause damage. D.

New drivers have been released and need to be installed. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. The print queue window from system tray B. The printer would not start printing again till that print job is removed from the queue. Sometimes. A job in error status is at the top of the print queue.www. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. E. C. Properties of the printer from the Printers Control Panel C. Print spooler view in the Printers Control Panel D. The printers IP address has changed. The printer needs to have a cartridge replaced. BNC C. Which of the following is the MOST likely cause of the issue? (Select TWO). certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. RJ-45 "Pass Any Exam.co m 34 . QoS for printing is not functioning over the LAN. A technician has verified the printer is online and prints a configuration page from the printer. D. Any Time. Sometime if the IP address of the printer is changed you cannot print." . QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A. T-Connector B.com Ac tua lTe sts . To find this problem you can ping the printer from your computer.actualtests. Answer: C. A. B.

CompTIA 220-701: Practice Exam D. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. Start>Run>typeipconfig>click OK and ask user to read the results. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. 24x Answer: A. 6x D. sts .co m . You can type the Ipconfig command by "Pass Any Exam.actualtests. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). 8x E. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO). D. 3x C." . The Syntax IPCONFIG /all displays full configuration information. B. 1x and 8x bus speeds can be used. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. A. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results.D QUESTION NO: 109 A. Any Time.www. 1x B. C. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.com 35 Ac A user calls and says they cannot get to the Internet.

Provides resolution of host names to IP addresses.actualtests. press F2." ..CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command. D. A. Operating system CD B. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) ." at the bottom of the screen. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . Any Time. dxdiag "Pass Any Exam. The DNS server strictly functions as an ip address lookup for a given domain name. Dynamically assigns IP addresses for easy client configuration. Recovery console C.. you need Operating system CD and the recovery floppy disk that you have created. The recovery process will start. Secures network traffic through shared key encryption. B. Vendor recovery CD D. chkntfs B. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names.co m 36 . QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO). Which of the following is needed to perform an ASR restore in Windows XP? A. C.www.com Ac tua lTe sts QUESTION NO: 111 . Provides security for a network through the use of ACLs. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A.

Parallel port B. Answer: D A. C. This partition is not assigned a drive letter and is not accessible from Windows. D. ipconfig E.www.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive. A recovery partition put there by the manufacturer. tracert D.actualtests." . USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. Serial port C. Which of the following is the MOST likely explanation for this extra partition? A.CompTIA 220-701: Practice Exam C. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam.co m . A potentially dangerous virus has been downloaded onto the system. Space reserved by the drive manufacturer for firmware. Any Time. IEEE 1394 port D. Space set aside by Windows for use by the virtual memory swap file. B. sts . ping Answer: C. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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Which of the following hardware is hot pluggable? (Select THREE).

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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Insufficient memory for the OS. C. C. D. B. Excessive internal display brightness is set. The airflow is blocked. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. which you already know." .actualtests. Which of the following should the technician do NEXT? A. D. If that does not work then you may need to delete and reinstall the printer. Clean the toner cartridge. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. Replace the fuser.co m Answer: D . to test printing.www.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. sts . The processor is improperly seated due to bent pins. Change the paper. Any Time. Which of the following is the correct path to change the language settings? A. Having arrived onsite. B. Print a test page. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. not from an application. You should always use the test page feature from the printer properties. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. Control Panel> Accessibility Options> General "Pass Any Exam.CompTIA 220-701: Practice Exam Explanation: First check the boot order. the technician has a discussion with the customer and reviews some examples of their print jobs.

the technician successfully tests for speeds of up to 54 Mbps.11b supports communication only up to 11Mbps. sts . B. Cycle theprinters power.11g standard if you want to use a standard that can support communication up to 54Mbps.CompTIA 220-701: Practice Exam B. Perform a self-test page.actualtests. D. 802.11x C.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A." .11g B. and Bluetooth supports communication up to 3Mbps. Any Time. Control Panel> Regional and Language Options> Regional Options> Customize D.11b D. 802. 802.11x refers to the family of 802. Control Panel> Regional and Language Options> Regional Options C. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor.11 standards. C. When connecting the laptop to a wireless network.www. Print a test page. 802. 802.co m 45 . Reboot the computer.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. Which of the following would be MOST likely to fix the problem? "Pass Any Exam. 802. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop. Which of the following standards of wireless card did the technician install? A.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

"Pass Any Exam. Any Time." - www.actualtests.com

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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CompTIA 220-701: Practice Exam A. B. Remove the driver from Device Manager. Turn off the laptop.www. it is BEST to perform which of the following actions on a routine basis? A. "Pass Any Exam. E. Clean out the dust with compressed air. Upgrade to Windows NT4. A. Stop the device.0 SP1 then Windows XP Home. Which of the following describe the potential upgrade paths? (Select TWO). Upgrade to Windows 95 OSR2. Answer: A. True positive D. False negative B. B.co m 52 . C. D. Upgrade to Windows XP Home directly from Windows 95. and then remove from laptop. Degauss the display and drives. Any Time. Defragment the hard drive weekly.com Ac tua lTe sts . D." . and then turn off the device. D. C. Perform a clean installation of Windows XP Home. Clean out the dirt with a damp rag. then to Windows 98SE then Windows XP Home.actualtests. True negative C. Upgrade to Windows 98SE then to Windows XP Home. B. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. C.C QUESTION NO: 157 To lengthen the life of computer hardware. Remove hardware in Control Panel. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A.

The computer needs to upload the print job. Answer: C QUESTION NO: 162 "Pass Any Exam. Any Time. D. D. The paper needs to be replenished. The modem is not recognized in Device Manager. The modem is not functioning properly. B.www. C.co When trying to print. The technician has the correct. HKEY_USERS C. C.actualtests.com Ac tua lTe A. Printer firmware needs to be updated. HKEY_CURRENT_CONFIG D. HKEY_ CURRENT_USER B. The high encryption package is not installed. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. a balloon in the system tray indicates a print job has failed to print. Which of the following is the MOST likely cause? m 53 .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A. The account does not have permission to install drivers. but is unable to successfully install the drivers. sts ." . updated drivers. The printer does not recognize the font type. Which of the following would be the MOST likely cause of the problem? A. B.

PC card adapters B. Electrical tape B. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. Mercury C.EXE D.www.co m 54 . Masking tape C.EXE B.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. LCD C.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . Which of the following should be used to repair the wire? A." . CONVERT. PROGMAN. SPUNINST. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop. TASKMAN. which of the following should be removed to avoid damage during transit? A.actualtests. a technician finds a wire with insulation damage from rubbing up against a cooling fan.com Ac A. DVD. Duct tape D. Lithium D.EXE C. Any Time.ROM drive "Pass Any Exam. Electromagnetic Interference (EMI) B.

Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. Periodically clean the vents using a small vacuum cleaner. Which of the following is the BEST preventive maintenance procedure that the technician should perform? . LDAP B. Directly spray the vents with compressed air. Install ceiling fans in the room. Radio frequency interference D.co m Answer: C 55 . D.actualtests. Any Time. Electromagnetic interference B." .com Ac tua A. High voltage discharge C. Which of the following should the technician take under consideration? A.www. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. BIOS D. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. C. B. Use a moist rag to clean the vents monthly.CompTIA 220-701: Practice Exam D. POST C.

Begin running diagnostic software and confirm findings with another technician. D. and then confirm the findings with the customer. Get the customer contact information. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A.com Ac tua lTe A.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Cable D. Which of the following should the technician keep in mind when setting up the lab? A. run diagnostic tests. sts . B. Cable management to avoid trip hazards B. Any Time. DSL C. Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam. Ask open-ended questions to gather the symptoms." .www. Location of the PCs with respect to each other D.co m A customer brings a PC for a technician to repair. C. Which of the following can the technician do to better understand the customers issue? 56 . Electrical safety with the extra network cables C. Fiber B. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.actualtests.

" . Satellite D. D. Answer: D "Pass Any Exam. which of the following is broadcasted by default and should be disabled? A. Changes DC power to AC power to charge the battery and enhances portability. Fiber Answer: D QUESTION NO: 173 When setting up a WAP. SSID D. WEP C.co m 57 . To allow alternating current to be used instead of direct current D. Filters incoming voltage spikes and surges.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts QUESTION NO: 174 . Converts AC power to DC power that a computer can use to operate and charge its battery. To allow the power supply to operate at different voltages B. C. Allows for a portable computer to be easily moved without being plugged into an outlet. To change the voltage coming from the wall C. Any Time. Broadband C. RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. B. WPA B.actualtests. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A.www. DSL B.

www. SIMM D. Thermal B. Dot Matrix C. DDR B. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. Laser D. Impact B. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A." . DDR2 . DDR3 D.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A.com 58 Ac tua lTe sts A. Any Time. SDRAM C. Laser "Pass Any Exam.co Which of the following has the speed of PC2700? m QUESTION NO: 177 . SODIMM B. DIMM C.actualtests.

VPN C." . FTP D. WAN sts Which of the following allows a secure connection between two points? .CompTIA 220-701: Practice Exam C. Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. Thermal B. Color Laser D. ISA B.www.actualtests. tua lTe A. Any Time.co m Answer: A . Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A. Inkjet D. PCMCIA D.com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location. HTTP B. PCIe X16 Answer: C "Pass Any Exam. Inkjet C. AGP 4X C.

SR1234ct B. rw2%HN D. Run a large magnet over the top of the hard drive several times. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam.www. Make sure the OS has the latest video drivers installed. D. Remove the hard drive and destroy it. D. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. Replace the video card inside the laptop.actualtests. Make sure the laptop display is enabled. CompTIA558475 C. B.co m 60 . B. Replace the LCD inverter. Remove the memory and destroy it.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . Reformat the hard drive to a clean state using the format command. C. ct23&P#h~ Answer: D A. Any Time. C." .

0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A.co m 61 . USB 1. SATA D. IEEE 1394 D. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A.1/2.www.1 C. Any Time. USB 1. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A.CompTIA 220-701: Practice Exam A. S/PDIF B. PC2100 B. 1000Mb/s C.actualtests. DDR400 D. 10000Mb/s D. USB 2. 1Gb/s Answer: A "Pass Any Exam.com Ac tua lTe sts QUESTION NO: 188 . 100Mb/s B.0 C. DDR333 C." . IEEE 1394 B.

The maximum amount of memory a given system can potentially have. Control Panel C. Flash memory used to hold temporary files before deletion. Provides addressing of memory beyond 4GB. Degauss the monitor. Set the refresh rate to the lowest the monitor can display. Provides use ofPCIe X16 expansion slots.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A.actualtests. Any Time. D.com 62 Ac tua lTe sts A. Calibrate the monitor.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . B. B. "Pass Any Exam. C. Data written to a disk located in a paging file that would not fit into the systems RAM. Set the resolution to the highest the monitor can display. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A. B. . C. Start Menu D. Provides access to larger hard drive partitions. C. Provides use of more powerful video graphics accelerators." . D.www. Program Files B.

Document findings. Verify full system functionality. collect all packets that are sent to any device on the LAN. Built-in encryption standards B.CompTIA 220-701: Practice Exam D.com Ac tua lTe A. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A.co m Answer: D 63 . C. Larger capacity than traditional magnetic drives C. Identify the problem. actions. Off). Lack of drive heads and platters D. A portion of physical RAM that is mirrored to the hard drive for redundancy. send broadcast packets over the LAN to all computers simultaneously. C. Higher data integrity sts Which of the following is a characteristic of solid state drives? .actualtests. Establish a theory of probable cause. Answer: D QUESTION NO: 197 "Pass Any Exam.www.g. Hibernate. D. Any Time." . send packets to other network devices on the LAN instructing then to enter a low power state (e. B. D. and outcomes. resume from a low power state when it receives a network packet telling it to do so. B. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A.

Are you sure the power button is not stuck? B.com Ac tua lTe sts ." .actualtests. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Was any hardware installed since it last worked? C. Set up a local print queue. C. Which of the following RAID levels should be implemented? A. Were there any new software updates done? Answer: B.www. Has the monitor been replaced recently? E. D. Which of the following is the quickest way to accomplish this? A. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. A. Was there a power outage since yesterday? B.co m 64 . Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Purchase an external Ethernet print card. RAID 0 "Pass Any Exam. B. Move the computer and attach to the printer.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Are you sure you ran a find on the system and the program is just not misfiled? D. Is the power cable on the monitor loose? D. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. Which of the following questions should a technician ask to help determine what occurred? A. Share out the printer from the attached computer.E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Any Time. it just keeps rebooting.

Answer: B. model. D. compose a record which allows user authentication.co m 65 . B. identify common issues among multiple users. Assign an appropriate priority for the issue. C. Answer: D A technician uses a call logging process in order to: (Select TWO).actualtests. Allows the operating system to be backed up with immunity to virus activity B. Identify the hardware make. RAID 1 C. A. Allows the operating system to be rolled back to a previous point in time D. E. and serial number. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. which of the following should the technician do FIRST? A. C.CompTIA 220-701: Practice Exam B. Allows the operating system to assigns dates so that user data files are backed up C. B.www." . Any Time. Elevate the call to a higher level of support.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A. D. Identify the user and associated problem. help maintain a balanced workload for the help desk technicians. track the process of the incident. RAID 4 D.com Ac tua lTe sts QUESTION NO: 202 . select the appropriate priority level for the issue.

Use the drive compression utility.RW+ B. C. Blu-Ray D. Increase system security B. Any Time. Empty the recycle bin and deleted email items. DVD. The hard drive light is constantly on.actualtests. B. A. Use thecheckdisk utility. E." . "Pass Any Exam.RW C. Increased network speed E. Longer chip life Answer: C. Use the defragment utility. DVD. Answer: A. Which of the following can be performed on the hard drive to improve performance? (Select TWO).com Ac tua lTe sts A. Userestore point to roll back the computer to a previous date.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO).co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . Dual-sided DVD .CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).www. A. Utilize less memory C. D. Increased performance D.

Check the Hardware Compatibility List to see if the program is not compatible with the OS. Which of the following is the BEST response for the technician to give? A. Inform the customer that others are waiting.www. C.actualtests. VGA E. Give the customer an estimated time for repair based on the technicians assessment. B. Encrypted passwords C. and asks when it will be done. C. QUESTION NO: 209 A. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO).CompTIA 220-701: Practice Exam A. Check for any updates to the program. Logical token B. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . A. B. Add an exception to the firewall for the program. Ask the customer when they would like to have the work completed." . The user states that they do have Internet connectivity.D QUESTION NO: 208 A customer brings a PC in for repair. RFID smartcards "Pass Any Exam.co m . Run the program as a local administrator. D. DVI C. Ask the customer to check daily to see when it is completed.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. Any Time. S-Video Answer: B. The technician will get back to them as soon as possible. USB B. CGA D. D.

B. a user is reporting system crashes and performance loss.com Ac tua lTe sts ." . Try installing the device to a different port or slot.actualtests. Coaxial B.www. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Ensures that only certain devices can access the network C. Answer: C "Pass Any Exam. Ensures all users physically login to the wired network B. Plenum D.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD. Any Time.co m 68 . Encrypts data traveling across the wireless network D. Download and install updated drivers for the device. UTP C. Fingerprint reader E. D. C. Disable the device in Device Manager.CompTIA 220-701: Practice Exam D. Contact the vendor for an RMA. Which of the following would be the FIRST step in resolving this issue? A. Retinal scan Answer: D.

CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. Hardware profile C. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following.actualtests. Safe mode B. When the laptop is removed from the docking station. can be used as a boot device to install a new installation of Windows Vista? (Select TWO).co m 69 . Which of the following Windows features BEST accomplishes this? A. CD. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam. when locally connected. USB drive D. DVD. Floppy drive E. Serial Cable B. Boot to the recovery console C.E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network. Safe mode with command prompt D. Wireless Zero Configuration D.ROM Answer: C. and after restarting their PC the display is no longer appearing. A. the user would like the laptop to automatically switch to the wireless connection.com Ac tua lTe sts . Any Time. Driver signing B. Which of the following boot options would be MOST effective in troubleshooting this issue? A.www." .ROM C.

CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A.E QUESTION NO: 219 A. B. Contains numbers and letters E. C." . Contains special characters Answer: D. A. System Restore C. Machine Debug Manager D.actualtests. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. Disable antivirus protection withinSecurity Center notification. Contains AES encryption D.co m 70 . Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). Install the Microsoft Malicious Software removal tool.www. Obscure word in a dictionary B. Contained in a text file C. sysprep "Pass Any Exam. Security Center B. fdisk B. Windows reports that no antivirus software is currently protecting the system. Which of the following solutions would resolve this issue? lTe sts . D. Update the Antivirus definitions.com Ac tua After successfully installing a free antivirus solution. Disable the antivirus logging in the Event Viewer. Any Time.

co m 71 .0. 80 C.1. 224." .16.1 C. and WDS is available in Windows Server 2003.com Ac A. 110 D. QUESTION NO: 221 Which of the following is a class A IP address? A.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A.CompTIA 220-701: Practice Exam C. regedit D.0. telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer. Ghost is a third-party utility.www. Any Time.1 D. 53 B. which comes with Windows 2000 Professional. WindowsVista Ultimate "Pass Any Exam. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts .168.0. Windows XP Home C. you need to use the Sysprep utility.1. Windows XPMedia Center D. 10. RIS only comes with Windows Server operating systems. 172.0. WindowsVista Basic B. 192.actualtests.1 B.

C." .com Ac tua lTe sts . Answer: C QUESTION NO: 226 The edit command line tool: A. Any Time.co m 72 .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A. 650MB. 9GB. can be used to modify desktop preferences. B. C. D.actualtests. a performance value of system components. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A. D. opens a text based word processor. changes the boot sequence order. Answer: D QUESTION NO: 227 While troubleshooting a computer problem. the speed and available bandwidth of Internet connections. makes changes to the registry. C. B. remaining hard disk storage space. B. 25GB.www.7GB. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. the reliability and speed of search indexing. 4. D. a technician has determined what has caused the problem.

Which of the following interfaces should the technician use to manage current application processes on the users computer? A. REGEDIT C. Any Time. Task Manager D. A. B. Barcode scanner C. clean each component with an approved cleaning solution. B. before performing hardware upgrades a technician should: A. Secure ID Token "Pass Any Exam. actions and outcomes. Verify full system functionality.www. Event Viewer Answer: C QUESTION NO: 229 As a best practice. Optical recognition F. Computer Management B. C. check the HCL. Establish a plan of action and implement the solution.com 73 Ac tua lTe sts ." . Fingerprint reader E. perform a disk defrag. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. D. Voice recognition D. C. archive old drivers. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). Ask the user opened ended questions to see if they agree with the cause.CompTIA 220-701: Practice Exam A.co m . Smart card B. D. Document findings.actualtests.

UFS C.com Ac tua lTe sts .actualtests. Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time.www.D. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. which of the following file system should be used in formatting the drive? A. FAT D.co m 74 . Right-click My Computer thenselect Manage C. Any Time. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A. FilterKeys B. ToggleKeys C.CompTIA 220-701: Practice Exam Answer: C. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam. Start > Control Panel > System B. Right-click on theprinters icon and select Properties D." . Encryption Keys D.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. NTFS B.

D. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A.actualtests. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on. Which of the following is MOST likely the problem? A." .co m . Laptop computer C.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. diskpart D. Mouse and keyboard need to be cleaned. the AC adapter of the laptop and the computer. C. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts . LCD monitor D. The hard drive is in standby mode. Bluetooth headset "Pass Any Exam. convert B. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. Nothing else should be plugged into the UPS under a user's desk.www.com 75 Ac A. Laser printer B. format C. B. Any Time. Power cord is loose. Hard disk failure or operating system needs to be reloaded.

Any Time. Degauss the monitor. A. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 . Windows Event Viewer B. D. Assuming the necessary slots are available.www. Replace the display adaptor. Windows Defender C. Large screen television C. C. FilterKeys E. Reload the driver for the monitor. 5300 tua lTe A technician is installing a RAM upgrade into a PC. Power cycle the computer.co m . 2700 C. Which of the following actions BEST resolves this issue? A. AM/FM radio D. Data Execution Prevention Answer: B.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use.actualtests.CompTIA 220-701: Practice Exam B. and the technician would like to install an additional two sticks of 512MB PC3200." . The PC is currently holding two sticks of 512MB PC2700. "Pass Any Exam. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). B. CHKDSK D. 2100 B.com 76 Ac A. 3200 D.

Run FDISK on the hard drive.com 77 Ac tua lTe A.co A computer is being sold over the Internet. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. sts .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A.www. D. Reformat the hard drive to a clean state using the format command. C." .actualtests. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. Any Time. B. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . Pass all computer components near a large magnet. A set of firewalls and anti-virus programs protecting the computer D. An alert at logon when an unknown user has tried to logon B. MAC filtering B. WEP encryption C. Erase the hard drive using a disk wiping program. WPA encryption D. An alert when the computer case has been opened C.

com 78 Ac tua lTe The file server had an expected outage this morning." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. I am not the server technician so please do not take a bad tone with me." . Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. TV tuner card B. One particular caller demands to know exactly how long the system will be down. Is your work solely depending on the server? Try to not be upset because before you know it. We believe the problem is the network interface card. D. Which of the following would be the appropriate response? sts . Connect to it through a computer share B.actualtests. Hardware and software are not exact sciences. Connect to it through a TCP/IP port C. Any Time. a notice appears on the screen which says the site is being blocked by a filter. We will have it back up within the hour. the server will be back up. C.CompTIA 220-701: Practice Exam A. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. We have identified the problem and we will have it back up as soon as possible. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam. Graphics card C. There is no way to tell how long this will take. A technician believes the on-board NIC is bad.hoc wireless connection D.www. Connect to it via an aD.co m . Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A. B. Video capture card D.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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RAID 5 D. A. RAID 1 C. and outcomes. B." . Answer: A. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. Any Time. C. RAID 1 C. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A.www.com Ac tua lTe sts . RAID 5 D. Verify full system functionality and implement preventative measures. D.CompTIA 220-701: Practice Exam Before returning a repaired system to a user. Inform the user that the computer may not function as it did before the problem occurred. RS-232 B. Change theusers permissions so that they cannot create any potential problems in the future.co m 85 . Document the system findings. Inform the user every step that was performed throughout the entire troubleshooting process. which of the following should be done? (Select TWO). E. actions. RAID 0 B.1 "Pass Any Exam.actualtests. RAID 0 B.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. USB 1.

actualtests. Parallel D." .co m 86 . SCSI D. Channel 11 D.E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts . PS/2 C. A. Modem F. Serial Answer: D.com Ac A. MAC filtering C.11n B.CompTIA 220-701: Practice Exam C. Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO).www. IEEE 1394 B. NIC E. Any Time. WEP C. 802. NAT B. MAC "Pass Any Exam. SSID D.

Accessibility Options sts . D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. Use appropriate function toggle key to switch display mode. Reboot the computer. C. B. Administrative Tools D. Which of the following could the technician do to send the display to the projector? A. SSID C. m 87 . User Accounts C.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO)." . the system will auto-select the projector on restart. Security Center E.C lTe A.com Ac QUESTION NO: 276 tua Answer: B. System B. Answer: A QUESTION NO: 277 "Pass Any Exam. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop. but no display shows on the screen. WPA key B. Go into Device Manager and enable the projector. MAC filtering D.actualtests. Any Time. The projector is turned on.www. Press F1 to shift display to the projector.

actualtests.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). Solid State Drive F.44MB Floppy Disk Answer: B. Compact Disc D.co m 88 . lTe sts . Secures network Internet traffic through shared key encryption. D." . C.www.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A. "Pass Any Exam. Recreate the problem and reapply the solution to ensure it worked properly. Provides security for a network through the use of ACLs.D. 1. Answer: C QUESTION NO: 279 A. Answer: C QUESTION NO: 278 After the problem is resolved. B. B. Backup Tape C.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). which of the following should be the NEXT action according to the troubleshooting theory? A. Verify that all other parts of the system are working properly. C. Return the system to the user. Digital Video Disc B. Resolves queries for resolution of host names to IP addresses. D. IDE Hard Drive E. Dynamically assigns IP addresses for easy client configuration. Any Time. Inform the user of every step that was taken so the user can self-repair if the problem occurs again.

select Properties.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). Any Time. Run the System Configuration Utility from the run line and click on the Services tab. D. The user accidentally deleted the files. The user saved the files to a different location. Which of the following is the MOST likely cause of the problem? A.www. XCOPY all files from another computer C. Factory recovery partition B. Network installation F.co m . "Pass Any Exam. C. select the Hardware tab. Right click on My Computer.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. Open a command window and runipconfig from the command line. E.actualtests. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. B. Purchase a fully configured hard drive Answer: A.CompTIA 220-701: Practice Exam A. A. Windows CD installation E. The user selected an alternate hardware profile.com D. right click the Local Area Connection. C. Open Network Connections from the control panel. users coworker to confirm what the user said and verify there is a problem.D. Installation from Microsoft. select Status. B." . B. user to move so the technician can check the computer for problems. D. Open a command window and run net /?from the command line. The local user profile is corrupt. Answer: D. and then select the Support tab. and then click on Device Manager.com 89 Ac tua lTe sts .

www.actualtests.CompTIA 220-701: Practice Exam C. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. 100 feet (30 meters) B. Increased RFI B. 328 feet (100 meters) C. Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A. UTP B. 492 feet (150 meters) D." . ThinNet C. D. user to explain the problem and listen without interrupting the user. 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A. Any Time.co m 90 . Decreased EMI D. user to state the issue and stop the user when the technician has an idea of how to fix the problem. Fiber D.com Ac tua lTe sts . Decreased ESD C. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam.

www. Parallel port "Pass Any Exam.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A. MSCONFIG B. net use F: \\ComputerName\ShareName /persistent:NO C. Standard TCP/IP port B. net use \\ComputerName\ShareName /persistent:NO :F B. IDE D.actualtests. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A.com Ac A. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . SCSI B. Any Time. Serial C. ASR C. USB port C. net use \\ComputerName\ShareName /persistent:YES :F D.co m 91 . Task Manager D. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A." . Serial port D.

Sysprep. you need to edit the boot.ini file is an editable text file with one or more lines that reference partitions to boot to.inf C. PCMCIA D.actualtests." . System Properties>Advanced>Environment Variables D. System Properties>Advanced>Performance Settings>Advanced B.txt B. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system.co m 92 . System Properties>General C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A.com Ac A. Boot. Ntbtlog. Any Time.ini that is loaded by the ntldr file that loads the bootstrap process in a system. Where would they find this setting? sts . The boot. Bootsect.ini Answer: D Explanation: To configure dual-boot computers. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A. AGP Answer: B "Pass Any Exam. PCIe C. ISA B.www.dos D.

com Ac tua lTe sts . The default printer is out of paper or offline. The speaker wires were disconnected while cleaning. D. Securing wireless access points D. The UPS is disconnected from the wall. Blocking harmful network traffic C. ISP D. B. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A.www. Default gateway C." . C. Which of the following is MOST likely the cause? A. A new security update is available for download.co m 93 . Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A. Hostname B.actualtests. Any Time. Storing passwords B.

C.www. the functionality of the rollers was impaired and therefore ceased to transfer properly." . the customer asks for an explanation the cause of the problem. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. Any Time. RG-58ThinNet D.com 94 Ac A. An infallible method which binds a signature to a message D. Due to condensation within the lower tray assembly.CompTIA 220-701: Practice Exam A. The paper jam was caused by moisture in the paper tray. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam. Start > Programs > Accessories > System Tools > Help and Support D. Email applicationadD. CAT5e C.in which adds the signature block to all email messages C. The process of removal is so complex that only those certified for repair should attempt to resolve.actualtests.co m . Right-click My Computer > Help and Support B. B. Which of the following is MOST appropriate? A. Start > Help and Support C. The situation was caused by irresponsible users that spilled coffee in the bottom tray. D. CAT6 B. Cryptographic mechanism that identifies the sender as well as the message integrity B.

Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A. D. Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO). 128GB sts .co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 .com Ac tua lTe A. B. Allows digital video to a variety of devices D.actualtests. 8GB D. Generators eliminate the requirement to establish log-in attempt limitations.www. C. Generators create new passwords every time a user signs in to prevent social engineering. Allows analog video output to a variety of devices C." . 2GB B. Allows a LCD projectors output to display on a laptops screen B. Generators eliminate ausers tendency to create passwords that can be a security liability. "Pass Any Exam. Generators extend the requirement to periodically change passwords. 4GB C.

Dial-up B.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case. Cable C. You should install only the standoffs that align with the holes in the motherboard. Riser cards B. Standoffs C. Heatsink D. Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam. Capacitors Answer: C.actualtests.CompTIA 220-701: Practice Exam A." . Screws D.co m .www.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. CPU E. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case. Motherboard B. DSL D. Any Time. Fan C. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. sts .

Any Time.16. Malicious software that is self-replicating and self-propagating B.25 C." .15 B. Malicious software that monitors Internet surfing habits B.co m 97 . Malicious software attached to another piece of software D. Malicious software attached to another piece of software D.0. 10.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A.0. Temporary Internet Files B. 192. 169.15 D. 172.www. Malicious software that changes theusers home page C. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 .1. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam.168.CompTIA 220-701: Practice Exam A. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A.com Ac tua A.254. Downloaded Program Files D.0. Malicious software that is self-replicating and self-propagating C.actualtests.0. Browser Plug-Ins C.

Last Known Good Configuration D. you would choose the Last Known Good Configuration advanced startup option. Graphics adaptor D.co m 98 . Which of the following would be the BEST startup selection? A. Debugging Mode B. Ability to detect and correct single bit errors in memory D." .com Ac tua lTe sts . "Pass Any Exam. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Any Time. Safe Mode with Command Prompt C. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash. Ability to bypass the IRQ channels to work directly with the CPU B.CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. USB hub C.www.actualtests. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation. KVM B. Ability to detect hardware incompatibilities and resolve them C. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally.

Before the technician performs any diagnostics which of the following actions should the technician take? A. Which of the following standards should the technician upgrade to? A.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Run a backup routine. D.actualtests. Which of the following should the technician do NEXT? tua lTe sts . D.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. Any Time.11a wireless card D. 802. Check the security log for error codes. Answer: B QUESTION NO: 316 A. 802. What is a bluescreen message? How should the technician respond? "Pass Any Exam.11g wireless card B.11n wireless card C." . B. B. The customer asks the technician.www. 802.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. Boot into Safe Mode. Answer: A QUESTION NO: 317 A customer receives a bluescreen message. 802.co m 99 . Run a power supply test. Apply the latest service pack. Create a checklist of the most likely issues. C. Update all software to determine if this corrects the problem. Restore the backup to a new hard drive. C.

RSA keys D.com 100 Ac tua lTe sts . and a regular mouse without having to connect all of the devices each time." . Network Hub "Pass Any Exam. full size keyboard. Logical Token B. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated.actualtests. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. Pad locks C. System clock feature D. Failed fan C. In the office they want to use a 24 LCD monitor. Which of the following is MOST likely causing the sound? A. Under powered fan B. Docking station B.www. D. B. Tell the customer that abluescreen is another name for stop error. C.CompTIA 220-701: Practice Exam A. Which of the following will allow this functionality? A. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system.co m . Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Daisy chain C. Any Time. Explain that it is a message that assists in identifying problems based on the error code.

Once a portable computer is inserted in a docking station it behaves like a desktop computer. Solid state hard drive D.co m 101 . Which of the following can be installed to accommodate the customers request? A.actualtests. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.www. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock.com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO). Any Time. It provides slots for expansion cards. lTe sts . NetBEUI Answer: B. IPX/SPX D. "Pass Any Exam." . Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. AppleTalk B. DHCP C. DNS E. and bays for storage devices. SATA hard drive with a rubber gasket C. B. A private network between two computers using wireless cards without using a wireless access point between them.CompTIA 220-701: Practice Exam D.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. PATA hard drive B. connectors for peripheral devices.

Use the Windows XP Professional for SATA card support feature when installing Windows. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Monitor C. D. Portable Heater E.com Ac tua lTe sts .C. AGP "Pass Any Exam. A. C. Laptop AC Adapter D. Disable the system BIOS so the SATA card can take boot precedence. ISA B. the AC adapter of the laptop and the computer. Any Time. Computer Answer: B.actualtests. Create a utilities partition on the hard disk prior to OS install. D. Nothing else should be plugged into the UPS under a user's desk. PCIe C. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A. which of the following must be performed for the installation to be successful? A.www. Press F6 when prompted to load the additional drivers. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card.F Explanation: He should plug in the monitor. Vacuum Cleaner F. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE). A secured line of communication between two points through a public network.CompTIA 220-701: Practice Exam C. B.co m 102 ." . Laser Printer B.

Press F8 after POST but before Windows begins to load. Midway through Windows loading.11a Answer: B "Pass Any Exam.0 C. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A. 802. Enter System Configuration Utility and select Startup Menu. 802. C.www.actualtests.co m . Phishing B. Infrared D.sys file that is located on the root directory. It says that they need to login and change their old username. B. Any Time. password along with all of their account information. Which of the following is this an example of? sts . Edit the config. Bluetooth 2.com 103 Ac A. Spyware D. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process." .CompTIA 220-701: Practice Exam D. power cycle the system. Trojan tua lTe A client receives an email stating that their online auction has been compromised. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.11b B. Botnet attack C. D.

ST . "Pass Any Exam. Any Time.co Which of the following connectors would plug into a 56K dial-up modem? m 104 .CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together. SCSI C. which of the following can the technician use to stop a program from loading at startup? (Select TWO).www. RJ-45 D. From the system configuration utility B. Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A." . USB B.actualtests.com Ac In a Windows machine. From the start command window D. which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A. RJ-11 B. but has to be terminated at the last device? A. Serial D. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP. From the MMC snap-in C. BNC C.

www. type CMD in the run line. Unplug the power cable.actualtests. B. Which of the following is the BEST response from the technician? A.co m . Any Time. Which of the following is the BEST response? A.com 105 Ac tua lTe sts . Inform the user that the problem will be escalated to a supervisor for resolution. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. D. D. Net stop Answer: B. C. Have you removed and replaced the printer drivers already? C. Can I redirect your computer to a network printer until a technician can repair the problem? B. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. Select Start. Inform the user that a technician will be out to resolve their problem shortly. Leave the unit powered up so that any issues with cleaning can be immediately realized. Event Viewer B. hold the can upright and spray. remove all the components inside the case and spray each one separately. MSCONFIG E. type print lpt1 in the box. remove the cover." . Close existing ticket and open a new trouble ticket for the user. Performance Monitor D. Registry C. Unplug the power cable. C. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A.CompTIA 220-701: Practice Exam A. when the black window opens.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. B. Inform the user that there is no record of the prior call. "Pass Any Exam.

A. Remove the internal main battery. Remove the CMOS battery. Unplug the power cable. Which of the following are the MOST likely issues? (Select TWO). Anti-static mat E. sts QUESTION NO: 338 . D. hold the can upside down and spray. "Pass Any Exam. Which of the following should the technician do NEXT? A. B. remove the cover. the BIOS only reports the original memory amount. Any Time.D Answer: A." . Memory brand is different than the computer.actualtests. remove all components.com 106 Ac A. E. B. Wait until the main battery is exhausted and then remove. Memory is defective.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. GrounD. C.co m .fault isolation outlet C. Thermal transfer compound B. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists.www. Operating system does not recognize the additional memory. tua lTe Memory was added to a Windows laptop and upon booting up.CompTIA 220-701: Practice Exam D. C. Anti-magnetic screwdrivers F. Memory mismatch. D. Memory size needs to be adjusted in Device Manager. UPS Answer: C. Disconnect all external devices. Anti-static wrist strap D.

USB "Pass Any Exam. Replace then entire power supply. A. Removable storage C. Which of the following is the BEST course of action? A. B. Any Time. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). When traveling to other countries C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working.www. Verify the voltage powering the fan. When putting a PC into long-term storage B. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A.com Ac tua lTe sts A. D. Replace the fan.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 .actualtests. C. Cache D. When installing more powerful components . Continue using the power supply until it fails. Front side bus B." . When troubleshooting power issues D.

Toner sticks to photoconductive areas on a drum. B. IEEE 1394 Answer: B. SCSI E. C. Linear power supply C.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. Heat from theprinthead melts the ink onto the paper. D.CompTIA 220-701: Practice Exam B. SATA C. Heat from theprinthead transfers an image onto the paper. Heat from theprinthead boils a water-based ink. Nickel cadmium cell D.com Ac tua lTe sts QUESTION NO: 345 . Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Serial D. Switching-mode power supply B.actualtests. Heat from theprinthead boils a water-based ink. Small wires impact and squeeze ink from a ribbon." . Answer: C Which of the following BEST describes how an impact printer works? A. Lithium ion cell Answer: A "Pass Any Exam. D. Any Time.co m 108 . Small wires strike and transfer ink from a ribbon. C.www. B. Toner sticks to photoconductive areas on a drum.

ACPI C. IRQ D. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop. Although the technician has immediately responded to the dispatch. AGP C. 32x C. ODBC B. you need to use ACPI standard.actualtests. Any Time. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. the technician finds the customer extremely angry that it has taken "Pass Any Exam.com 109 Ac tua lTe Explanation: : To define power management in laptop computers.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A. sts . SATA B. 24x B.www.co m . SODIMM D.ROM can be read? A." . It was introduced in 1996 and is an extension of the system BIOS. 48x D.

Upon closure.com Ac tua A. B.co m 110 ." . C. lTe sts A technician has replaced a failed keyboard that was full of debris. They were able to connect without a problem the day before. D. Which of the following should be the technicians NEXT troubleshooting step? . Make sure the customer is aware that the current service level agreement allows for an eight hour response. Report the incident to thecustomers manager. Upon closure.CompTIA 220-701: Practice Exam over four hours for a response.www. The wireless network card has been disabled by the hardware switch. D. document the situation and inform the manager that the customer was not happy with the response time. C. actions taken and the outcome. The technician then explained to the customer the importance of keeping a clean area around their computer. Ask another technician to verify that the findings are correct. D. Focus on completing the task in an expedited manner.11n.11a to 802. Answer: B "Pass Any Exam. The wireless network is not properly configured. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop. Document the issue including findings. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. Any Time. Empathize with the customer then focus on completing the task in an expedited manner. MAC filtering is preventing the computer from connecting to the network. Follow up with the customer at a later date. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. B. C. to ensure that the keyboard is still functioning. document the situation and inform management that thecustomers behavior was undesirable. Recent provider upgrades have changed the wireless specification from 802.actualtests. B. but now they are unable to see the network at all. Which of the following is the MOST likely cause for the problem? A.

C. the customer asks what the tube of paste that came with the CPU is used for. Switch C. The print spooler service needs to be restarted on the client computer. The customer was able to print and then left on vacation. Which of the following is the MOST likely cause for the customers issue? A. B. sts . It keeps the new CPU from falling out of the socket. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. C. Ethernet hub D. It prevents voltage from shorting out the CPU. D. Since returning the customer is only able to print to the black and white printer. It prevents theft by covering the values written on the CPU.www.co When installing a new CPU for a customer. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 .CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. Any Time.com Ac tua lTe A. The printer address has changed and the customer needs to remap their printer." . Everyone else is able to print to the color printer without a problem. B. The DHCP service needs to be restarted on the client computer. Thecustomers permissions have changed and needs to be an administrator to print color.actualtests. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. It assists in keeping the CPU cool. Firewall B. D.

Which of the following backup type should be selected? A.www. 206. A copy backup backs up the selected files and does not mark the files as archived.1. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. Which of the following is the MOST likely cause of this? A.1. 176. 192.15.16 C. The backup should clear the archive bit for each file.co m 112 . Copy C.3 B. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam. Full D. Graphics card jumpers need to be reconfigured D. these files are then marked as archived.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit. Limited amount of memory for the display adapter B. A full backup backs up all the files on the disk.actualtests. 8. Any Time.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Incremental B.1. sts .CompTIA 220-701: Practice Exam A.1." .7 D.168. Not enough free space on the hard drive C.9.1.

www. requires memory to be installed four units at a time. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam.actualtests. However. B. D. the technician knows what the solution is. two separate processing units. B. C. Answer: D QUESTION NO: 360 A dual core CPU has: A." . has twice the cache of a dual core processor. D. Politely tell the customer that the solution is known and that no other symptoms need to be discussed.com Ac tua While a customer is describing a problem to a technician. double the number of pins. twice the amount of cache. has four integrated processing units. B. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. Which of the following would be the MOST appropriate action of the technician to take? lTe sts .co m 113 . has two error correcting and checking units. Any Time. D. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. C. C. Answer: C QUESTION NO: 361 A. the customer is not done describing all their symptoms. is clocked four times faster than a normal unit.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A.

The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. provide remote assistance to users. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. Nonmetallic tools C. D. C. The ink carriage might move.actualtests.www. Replace the mouse. Reinstall the mouse drivers. The print fuser will be hot.co m 114 . A wrist strap B. C." . prevent unauthorized login attempts.CompTIA 220-701: Practice Exam A. B. encrypt the contents of a hard disk. D. secure communications with websites.com Ac tua lTe sts . Which of the following safety precautions must the technician be aware of before repairing the printer? A. B. "Pass Any Exam. The print spooler can catch any loose clothing. The laser will be hot. Calibrate the touch screen. A UPS D. C. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. B. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming. Replace the touch screen. Any Time. Which of the following would BEST resolve this issue? A. D.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. Disregard the statement and continue to resolve the new issue. Install the update without notice. C. D. Stop the mandatory update. D. B. Ask the user about where information on that update was released. ping C. State that the update has no relationship to the new issue and continue implementing a solution.com Ac tua A.co m Answer: C 115 . Post notices around the building. telnet D. ipconfig B. B.www. Email the users about the update." . Wait until the customer completes their statement andexplain how to resolve the new issue. Answer: C "Pass Any Exam. C.actualtests. Which of the following is the BEST way to respond the customer? A. Which of the following would be the BEST way to communicate the mandatory update to the users? A. Any Time. msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? .

Control Panel>Services C. C. Which of the following is the BEST course of action? A." . how can the registry backup before changes are made? A. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. B. Ignore the call and call back afterwards. Control Panel>Configuring Desktop B. Install Windows Updates. Export registry file B.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. a PC displays MISSING NTLDR. Backup registry file C. B. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling. Display Settings>Advanced Settings D. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. D. Disable plug and play in the BIOS. Save registry file "Pass Any Exam. C. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . D. Remove any incompatible hardware. Clear any removable disks from all drives and start-up PC. Step outside and answer the call.co m When attempting to boot-up. Answer the call and then resume work. .www.actualtests. Ask the customer for permission before answering the call.

Which of the following would be the BEST method? A. Activate infrared ports in the BIOS. which of the following locations would provide access to adjust the input levels? .co m Answer: B 117 .CompTIA 220-701: Practice Exam D. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A. 15-pin D. Any Time. 9-pinD. C. RJ-45 C. Start>Settings>Control Panel>Speech D.actualtests.11g network connectivity to a laptop. Start>Settings>Control Panel>System>Hardware C. Install a wireless PCMCIA card.com Ac tua A. shell E.shell B. 6-pin Mini-DIN Answer: A "Pass Any Exam. Install a Bluetooth USB adapter." . Update the firmware in LAN adapter. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. D. B. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802.www.

nothing happens. Which of the following is the memory type? A. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. One of the memory modules has 168 pins. Autoexec. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A.bat C. "Pass Any Exam. Task Scheduler C. Any Time. Print Spooler B. DDR RAM D. Boot loader phase D." .com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A.www.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer. SODIMM B. The user does not have the correct printer driver. Logon phase B.co m An end user reports that anytime they try to print locally. Which of the following services is MOST likely causing the issue? . Workstation D. RIMM C. Which of the following is the MOST likely cause of the problem? A. Network .

Error correcting memory making data adjustments C. Hard drive is failing D. The report is not formatted to use USB.co m 119 . There is no display on the monitor and the PC shuts off following the beep. Modify the path variable to include the location of winipcfg. D. Any Time. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. B. The monitor has failed. D. C. Run theipconfig /registerdns command. The printers USB port is not compatible.actualtests. Which of the following is the MOST likely cause of the noise? A. The user does not have the correct network drivers. Which of the following is the MOST likely problem? A.exe. C. Install the support tools from the Windows XP CD. "Pass Any Exam.com Ac A. Run theipconfig /all command. C. Which of the following should the technician do? sts QUESTION NO: 381 . The CPU has dislodged from its socket. D. The operating system is corrupt." .www. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. Power supply warming or cooling B. The hard disk drive has failed. B.CompTIA 220-701: Practice Exam B. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. The technician runs winipcfg from the command line but receive an error that this is not a recognized command.

Use a low level format. Answer: B QUESTION NO: 386 "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD.co m . C.www. but either device will function if the other is disconnected. Repartition the hard drive. B. Upgrade the power supply.com 120 Ac tua lTe A. DNS D. Use thefdisk command. Sometimes either or both devices fail to function. Create two hardware profiles. Which of the following is a BEST practice to ensure that the companys data is protected? A. Install additional ribbon cables. MAC filtering C. Any Time." . Use the format command. enable one of the new devices in each profile. Which of the following should the technician do? A. D. D.actualtests. Upgrade the device drivers for both components.ROM drive. B. ISDN B. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? . C.

The hard drive jumpers are configured incorrectly." . The BIOS must be set to auto-detect the hard drive. Installing same memory type but at a slower rate of speed A. D. C. The hard drive has failed. Installing the newest memory available D.www. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. Documents and Settings D. The user has placed a non-bootable floppy diskette into the diskette drive. B. Any Time.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. the technician verifies that the hard drive is being correctly recognized by the BIOS.actualtests.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Dual independent bus architecture B. Installing the fastest memory available B. DDR2 RAM "Pass Any Exam. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . Installing more memory of the same type and speed C. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. While troubleshooting. Program Files B. Windows C.co m 121 .

Fiber optic C. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? . MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A. IEEE 1394 C. Any Time.co m Answer: C 122 .pair copper wire B. Fiber optic B.CompTIA 220-701: Practice Exam C.www. Coaxial D. IEEE 1394 C. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam.actualtests. Hyperthreading D." . TwisteD.com Ac tua lTe A. Fiber optic B.pair copper wire D. IEEE 1394 D. TwisteD.

QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A. and bays for storage devices.actualtests. Any Time. Non-ECC C. ISA slot D. ECC D.com 123 Ac tua lTe sts . Once a portable computer is inserted in a docking station it behaves like a desktop computer. connectors for peripheral devices. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. It provides slots for expansion cards. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. Express bus C. Dual channel B." .co m . LC C. Docking station B. TCP/IP "Pass Any Exam.CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. SC D.www. RJ-45 B. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A.

Hyperthreading D. A user would need to manually type the SSID to connect. 802.www.11n D. 802.co m 124 . Dual Inline Package (DIP) B. L2 cache C. C. D. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A. Answer: A "Pass Any Exam. Data encryption would be less secure over wireless connections. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A. The access point would now transmit on only one channel. On top of a component D.actualtests. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A." . B.11a C. In the socket of a component C. Any Time.com Ac tua lTe sts QUESTION NO: 398 . Data encryption would be more secure over wireless connections. On the outside of a heat sink B.CompTIA 220-701: Practice Exam B.

Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam.www. 255. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A.0.0 B.255. Any Time.255.255." .255. Windows Language Wizard B.0. Windows Multilingual Interface Pack D. QUESTION NO: 403 A user reports that their USB device has stopped working.1 C. 255. Upgrade retains user settings C.com 125 Ac tua lTe sts .0.0. Applications need to be reinstalled with an upgrade D. 255.0. Windows Multiple Language Keyboard Pack C.0 D. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A.co m .255. 255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.0. Upgrade formats the drive B.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A.actualtests.

CompTIA 220-701: Practice Exam A. BIOS B. Determine if changes have been made that could have caused the problem. Answer: A QUESTION NO: 404 Which of the following should the technician use to display . Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. C.co m . seeing windows. floating bars.www. three-dimensional viewer. RAM C. D. RAID D. Determine how long the user has had the problem. aero glass. B. Any Time." .actualtests. Determine if any other users are affected by the problem. C. tua In Windows Vista Ultimate. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A.com 126 Ac A. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. B. CPU "Pass Any Exam. a user has the ability to customize translucent windows called: lTe sts . Determine how long before the user is due for an upgraded system.mp3 at the end of mpeg layer 3 file names in Windows XP? A. D.

Limited display size C. To support active desktop E. The technician has validated the problem and suspects that the application needs to be reinstalled. B. Perform a backup before making any changes. Establish a plan of action to resolve the problem. Which of the following is the NEXT step that the technician should take? A.com Ac tua A.www. D. Document all issues.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). C. Any Time. Which of the following types of backup should the technician select? .C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. Higher response time B. findings and solutions.actualtests. Answer: C "Pass Any Exam. A. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP." . Limited bandwidth Answer: B. Support different resolutions D.co m 127 . Differential D. Daily C. Establish a theory of probable cause. Incremental B. The user has asked that a full backup be run every day.

regedit B. ipconfig C. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD. C. msconfig D. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. Which of the following should the technician do NEXT? A. Run a backup of the system. Which of the following should the technician do NEXT? A." .co m 128 . Which of the following utilities should the technician run? A. Call their manager and report the status of the issue. Document their findings and the actions taken. "Pass Any Exam. Any Time. Question the user and make sure that they have not made any changes to their system recently. Develop a plan to get the drive replaced.www. D. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. D. C. Call their manager and report the status of the issue. you need to use the DxDiag utility (DirectX Diagnostics).ROM drive and has tested and found that the drive is defective.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. B. B.ROM drive and tested that everything is working properly.actualtests. dxdiag Answer: D Explanation: To test the DirectX functionality. Run a full system backup.com Ac tua lTe sts .

Use the proper acronyms.exe B. Smss." . 1.co m . QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem. B. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A. Use email so that everything is in writing. Use technical jargon. The size equal to the physical memory B. C.5 times the physical memory D. 4095MB C. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues.actualtests.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system.com 129 Ac tua lTe sts . Use non-technical terms.www.sys D. D. Which of the following is the BEST approach to tell the customer what is going on? A. Ntldr C. Ntbootdd. Any Time. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A.dll Answer: D Explanation: The HAL. Hal.

www. Get a language to language conversion dictionary to help understand what is being said. Which of the following is the BEST course of action to take care of the appointments during that day? A. C. Electromagnetic interference due to the copy machine in the room. D. C. Any Time. B.actualtests. Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. Which of the following is MOST likely causing the shutdown issues? lTe sts . Ask to get an interpreter to assist in the language barrier.com 130 Ac tua A technician is working on a computer with periodic shutdown problems. Improper ventilation from dust buildup inside the computer. It has been in service for four years and is located in a copier room. RS-232 "Pass Any Exam. D.9 port? A. explain the reasoning to the client. B. B. Answer: C QUESTION NO: 418 A. and make the repairs as quick as possible to try to catch up on the schedule. Power supply on the computer is going bad." .co m . continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. C. Inform the client the service must be rescheduled with a different technician. D. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. Restate the issues to the customer for validation.CompTIA 220-701: Practice Exam A. Go to the first scheduled appointment late. Skip the first appointment. Call the customers scheduled that day and reschedule all the appointments to different days. Power supply to the room is not great enough for both the copy machine and the computer. RS-422 B. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls.

More devices can be powered at one time.actualtests.com Ac tua lTe sts . Use a TPM Chip.co m Answer: B 131 . C. 25 D. E. More horsepower will be provided. QUESTION NO: 421 How many pins does a VGA Connector have? A.www. 9 B.G "Pass Any Exam. G. B. F. 15 C. IEEE 1284 D. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. C. Use a MAC filtering. Higher electricity measured in volts. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). Disable SSID broadcast. Greater duration of power availability. D. Any Time. Disable WEP. Enable Volume Shadow Copy. Use WPA encryption. A. B.CompTIA 220-701: Practice Exam C. Enable DHCP.D. D. Answer: A." .

Add an infrared connection to all computers. A worm self-replicates. 32-bit card C. Add a KVM switch to thetechnicians computer.co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. 2.0 data rates? A. C. 12Mbps. Add a USB hub to each computer.0Mbps. 256-bit card . 16Mbps. A worm requires user interaction. "Pass Any Exam. 16-bit card B.5Mbps. Any Time. 128-bit card D.0Mbps. 2. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2. Add a Bluetooth connection to all computers. 480Mbps B.actualtests. Which of the following provides the BEST solution? . A virus does not require user interaction. B. D. 450Mbps C. 20Mbps. 10Mbps. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. 1.5Mbps. Which of the following is the BEST solution? A.www. 1. 360Mbps D." .com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. C. B.

and reschedule. Try to hurry at the first appointment to make it to the second appointment in a timely manner. lTe A service call is taking longer than expected for a technician. "Pass Any Exam. and go to the next service call. Any Time. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Make the first appointment and then. B. Call the next service call. B.actualtests. Go to the second appointment because it is listed as priority and then reschedule the first. call the second customer and explain you are running late." . Leave the current service call to make the next service call. A virus self-replicates. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing.co m . D. C. this is going to make the technician late for the next service call appointment.www. after completion. Which of the following is the BEST resolution for the issue? sts . apologize. Which of the following should the technician do FIRST upon arrival at the customer site? A. Call the second customer. Rush to finish the job. C. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Stay on the current service call and arrive late on the next service call. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. apologize. C.com 133 Ac tua A.CompTIA 220-701: Practice Exam D. and reschedule. Which of the following would be the BEST way to handle the situation? A. B. D. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise.

D. Tell the customer that the operating system is corrupted and must be reinstalled. Windows Sidebar D.www. The current language on the workstation is the customers native language. Windows Defender B. B.com Ac tua A. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time.actualtests. RJ-45 C. C. Explain that the issue can not be resolved because the technician does not understand the language." . Which of the following options should the technician do NEXT? A. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language.co m 134 . Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day. Which of the following applications can be used? A. ST lTe Which of the following connectors are used on the end of a fiber cable? sts . RJ-11 B. Any Time. Ask the customer if the technician can change the language. Windows Narrator "Pass Any Exam. BNC D. Call another technician who has worked with this customer in the past and inquire about any prior issues. Change the language and complete the service call.CompTIA 220-701: Practice Exam D. Windows Media Center C.

Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Windows XPMedia Center D. WindowsVista Ultimate C. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A. Pointing stick failure B. Windows Vista Home Premium C. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam." .co m 135 . WindowsVista Business D.www. Hard drive failure C.actualtests. Which of the following is the MOST likely cause? A. Windows Vista Home Basic B. Any Time. Memory failure D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A.com Ac QUESTION NO: 435 tua lTe sts . Windows XP Professional B.

The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. gadgets.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . The printer was working fine Friday. icons. targeted email that is directed at a group of users so that it appears to be from a legitimate source. B.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A." . C. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. Any Time. a person who go through a corporations waste to see if they can use any of the information. C.co m 136 . User Account Control D.www. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. applets. Task Manager B. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. D. a worm that attacks multiple computers and memorizes each computers keystrokes. B. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. Sidebar Interface C. hives.actualtests. Answer: C QUESTION NO: 438 A. D.

co m . "Pass Any Exam. Key fob C. After speaking with the user and examining the symptoms. LCD monitor D. B. The printer drivers need to be rolled back to a previous version. D. C. the technician believes that the computers video card has failed.actualtests.CompTIA 220-701: Practice Exam A. B. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A. Wrong type of paper is being used for this printer. 128MB graphics card C. Which of the following steps should the technician take NEXT? A. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. Username B. Too many pages are being sent to the printer at one time. D. Establish an alternative diagnosis. Smart cards D.www.com 137 Ac A. 800MHz processor B. Any Time. Question the user to determine what has caused the video card to fail. Verify that all other computer components are operating normally. a computer must meet which of the following hardware requirements? sts . Replace the video card to confirm diagnosis. C." . 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. Spooler service needs to be restarted.

Right-click the applications shortcut and choose Properties.www." . The Compatibility tab within an application shortcuts Properties B.EXE D. lTe sts A user owns older software that requires 8-bit color depth in order to run properly. Right-click the applications shortcut and choose Properties. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. which of the following will BEST fix this issue? . DOSKEY C. Enter the Compatibility tab and select Run in 256 colors. Right-click the applications shortcut and choose Compatibility. Select Disable Visual Themes.actualtests.com Ac Answer: A tua A. Processor C. CONVERT. Hard drive Answer: D "Pass Any Exam. C. Without changing Windows Vistas system-wide color depth settings. Select Run in 256 colors. RAM D. Enter the Compatibility tab and select Disable Visual Themes. Right-click the applications shortcut and choose Explore. Any Time. Case fan B. D.co m 138 . Which of the following is MOST likely the issue? A. B.

actualtests. Last Known Good Configuration D. Telnet D.www. Safe Mode B.co m A technician is unable to log into a users computer after installing new hardware. but the stop errors continue. Debugging Mode B. The technician has uninstalled the program. Active Directory Restore Mode C." . Device Manager B. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. a computer is getting stop errors. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Which of the following should be used to troubleshoot this error? A.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Which of the following Advanced Startup options would BEST resolve this issue? . Any Time. Disable Automatic Restart . Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam.com 139 Ac A technician is working on a computer that has a virus downloaded on it. Debugging Mode D. Dxdiag C. Event Viewer Answer: D QUESTION NO: 447 A. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Last Known Good Configuration C.

Incandescent lighting "Pass Any Exam.actualtests. Wattage and size B. Any Time." . Debugging Mode B. Which of the following would MOST likely cause the connection drops? A. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer.CompTIA 220-701: Practice Exam A. Emergency Repair Disk (ERD) D. Restore Point B. Cordless phones D. Last Known Good Configuration C.4GHz wireless access point that drops connections.www. The access point is next to a speaker B. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2.com Ac tua lTe sts . Electrostatic Discharge (ESD) C. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A. Voltages and size D. Resistance and size C. Back up of the data C. Safe Mode D. Which of the following would need to be created prior to the installs? A.co m 140 .

The fastest cache that resides outside the chip level. 802.11b B. Any Time. Scandisk sts .actualtests. it will not delete. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. 802. 802. When the technician tries to delete the job. Defrag C. 802.11n C.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A." . The largest cache that resides outside the chip level.com 141 Ac tua lTe A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802. D. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing. Indexing D. The fastest cache that resides at the chip level.11g D. B.www. Chkdsk B. The largest cache that resides at the chip level. C.11 standards operates at a maximum speed of 11Mbps? A.co A technician notices that a group of users are continuously searching their computers for the same files. Which of the following is the MOST likely reason? "Pass Any Exam. Which of the following would BEST assist their searches? m .

D.CompTIA 220-701: Practice Exam A.co m . Wi-Fi C." . C. The technician does not have the necessary permissions. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. Send a test page to the printer. D. Some of the inkjets are clogged in the cartridge. The job must be deleted using theprinters front panel. B. C. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy. Once a job is submitted to the queue it cannot be removed. Infrared D. Any Time. Bluetooth "Pass Any Exam. D.actualtests. Which of the following options would BEST help troubleshoot the problem? A. C. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. Gigabit Ethernet B. Replace all of the print cartridges. The printer is set in draft mode in the printer properties.com 142 Ac A. Run an alignment page.www. Power cycle the printer. Which of the following is the MOST likely cause of the missing detail? lTe sts . Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. The user submitted the job as a priority. B. B. This printer is not capable of printing such fine details select another type of printer. The printer does not support the font on the document.

Notify all users before unplugging the printer. 802. WEP withshareD. Delete all print jobs before replacing the printer.key authentication C. Any Time. replace the printer and then print everything that was saved.key authentication D.actualtests.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam. Save all print jobs.11n B.key authentication . 802. D.key authentication B.11a D. 802. WPA2 withshareD. C. WEP2 withshareD.co Which of this following wireless security options is MOST secure? m 143 . Unplug the network printer and then replace with a new printer. WPA withshareD.com Ac A technician must replace a network printer.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A.11b C." . B.www. 802. Which of the following is the FIRST step the technician should take? tua lTe sts A.

fdisk C.bat. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. boot. Which of the following is MOST likely the cause of this problem? A.actualtests. B. The automatically restart feature in System Failure option is on. C. D. sysedit B. After installing the hard drive which of the following must the technician do NEXT? A. Enter hard drive information manually into the BIOS. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. "Pass Any Exam.ini file.ini C.CompTIA 220-701: Practice Exam A. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . Enter hard drive information manually into the Boot. C. Enter hard drive information manually into the Autoexec. B. D. convert B. The hard drive is faulty and needs to be replaced. Enter hard drive information manually into theNtldr file. msconfig D. The system does not have enough free hard drive space.co m 144 .www. The system cannot connect to the network.com Ac tua A." . Any Time. chkdsk D.

My Computer>Hardware>Settings D. Any Time. D.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . The technician suspects an IRQ conflict. CMOS battery is dead.www. Which of the following is the MOST likely problem? A. Device Manager>Computer Properties C. In which of the following can the technician go to review the IRQ settings? A. Start>Run>Regedit B. B. Device Manager>Power Options>Check-off the Hibernate box C.actualtests. BIOSis reporting a memory error. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. Hard drive is faulty. APM is off. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. Answer: B QUESTION NO: 470 "Pass Any Exam. C.co m ." . Control Panel>Power Options>Hibernate tab B. BIOS>Power Menu>S11>Hibernate D. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive.

com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. Powersupplys fan is defective.www. C. Power supply is the wrong form factor. Any Time.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. D. Which of the following is the MOST likely cause? A. B. Which of the following is the solution? A. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. Windows XP Professional C. The toner cartridge is defective. The feed roller is defective. Windows Vista Home Basic B.co m 146 . Answer: A A. Power supply wattage is too low. Power supply is the wrong wattage. The workstation does not power up properly. Window Vista Home Premium "Pass Any Exam. C. The pick-up roller is defective. The fuser unit is defective. The workstation will power up if only a single drive is connected. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. B. D. Powersupplys fan is defective. D." . Power supply is the wrong voltage. Power supply is the wrong form factor. C. B.actualtests. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts . Power supply wattage is too high.

CompTIA 220-701: Practice Exam D. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A.actualtests. UPS B. ECC C." . Any Time. Better cooling D. SLI B. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? .co QUESTION NO: 475 m 147 . DDR C. Error detection C. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam.com Ac tua lTe A. Lower cost B. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A.www. DLT D. SLI D.

WEP keys B. QUESTION NO: 480 "Pass Any Exam. SNMP C. Any Time. MAC filtering D.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port.co m . SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering.actualtests. The use of an SSID cannot limit access even though it is used by all the routers. Parallel B. This method allows access to only computers that have specific MAC addresses.com 148 Ac A. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . SSID broadcasts C. USB 2. but requires the last device to use a terminator? A. VPN B.0 D. FTP D. IEEE 1394 C. There is no IP filtering or DNS filtering." . SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A.www.

" . SSID broadcast ID D. Network diagram to prevent damaging any cables "Pass Any Exam. AD. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A. which of the following settings should be changed to prevent interference between the two devices? A.actualtests. Worms D. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . EMI D. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. Slipping hazards or dangerous footing concerns B.hoc C. RFI B. CRT C. WEP key B.www. Channel number C.CompTIA 220-701: Practice Exam Two wireless access points are located near each other. Adware B. Any Time. High temperature warnings and cautions D.co m 149 . Hazardous chemicals or compounds C.com Ac A.

co m ." . C.actualtests. D.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts . Add additional memory to the printer. Any Time. Flash drive C. Check to the correct type of paper is being used. Which of the following is a primary safety factor when using a soldering iron? A.www. IEEE 1394 port D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Touch pad B. B. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. Replace communications cable. Change the toner cartridges. RF or wireless interference B. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Which of the following is MOST likely having an issue? A. Voltage or shocks C. Static or ESD damage D.

" . Fax machine C. CRT monitor C.actualtests.co m 151 . Which of the following devices is MOST likely connected to the other end of the cable? A. BitLocker "Pass Any Exam. LCD monitor B. Scanner D. calendar. If they want to add more gadgets. They can span distances of several kilometers. which of the following features should they research? A.www. . NIC D. STP B. UTP C. because it has much lower crosstalk and interference in comparison to copper cables. and several other items on their display. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. Switch B. Any Time. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. RJ-11 D.

www. Power supply D. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. C. B. and outcomes. B. The sound card is not connected properly. C. Which of the following is MOST likely the issue? A.CompTIA 220-701: Practice Exam B.actualtests. Case fan B. Decoder software needs to be loaded. actions. Which of the following troubleshooting steps is NEXT? A. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Any Time. Answer: A "Pass Any Exam.com Ac tua A. Sidebar D. Defender C. D. The drives device driver needs to be updated. Document findings.co m 152 ." . Establish a plan of action to resolve the problem. Ask the customer what the issue is. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. Heat sink C. D. Establish a theory of probable cause. The system does not have enough RAM installed.

actualtests. mouse movement and the power light is blinking. and outcomes. Verify full functionality and implement preventative measures.www. B. sts . Test the theory to determine cause.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan. The system is in hibernation mode. C. and outcomes. Establish a theory of probable cause. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . actions. Answer: D QUESTION NO: 497 "Pass Any Exam. Establish a plan of action to resolve the problem and implement a solution. Which of the following troubleshooting steps is NEXT? A. D. C. Document findings. The keyboard is faulty. Which of the following is causing this to happen? A. B. Document findings. D. actions. C. D. The power supply has a loose connection. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes.co A technician arrives at a customers location in response to a call. Any Time. Ask the customer questions to identify the problem. B.com Ac tua lTe A. Verify full system functionality. The BIOS need to be updated." .

" . B. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). C. Fans must be directly applied to the cooled component.heatsinks are not.heatsinks do not. D. Ctrl + alt + L "Pass Any Exam. Fans provide active cooling. The technician needs to map the drive. Configure the IP settings. Answer: A Answer: D QUESTION NO: 500 On a Windows computer.www. Fans are applied with thermal compound. The operating system is corrupt. Print out a test page.actualtests. B. The technician needs local administrative rights. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. The technician needs domain administrator rights. C. D.heatsinks provide passive cooling. A. Download the latest drivers from the manufacturer. Configure NetBEUI settings. Fans provide passive cooling.heatsinks provide active cooling.co m 154 . B.com Ac A. Any Time. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . Ctrl + alt + delete then lock computer B.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. tua A user purchased a TCP/IP laser printer. C. Windows key + L C. D. Which of the following is MOST likely the cause for this problem? A.

The function key was not pressed to toggle the video output. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. Answer: C Explanation: If the display of the laptop is not working. A video card with at least 16MB of VRAM D. The laptop BIOS was not updated to support external video. D. Which of the following is the MOST likely explanation? A.www.ROM drive C. then you can try to toggle the video output function key and plug in an external monitor to the laptop.actualtests. The AC adapter was inserted in the incorrect port." .co m 155 . The monitor and laptop video cards are incompatible.B QUESTION NO: 501 When installing the Windows XP operating system using RIS. A hard drive with more than 4MB of free space B. Any Time.CompTIA 220-701: Practice Exam D. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. C. which of the following must be available in the computer? A.com Ac tua lTe sts . Windows key + Alt + M Answer: A. "Pass Any Exam. Which of the following is the MOST likely cause? A. Windows key + alt + delete E. The video cable connecting the monitor is loose. A CD. QUESTION NO: 503 A user reports that during a business trip to Europe. B. the AC adapter for their older laptop quit working.

actualtests. D. C. D. Adjust the refresh rate of the display to 72 Hertz. Which of the following will correct this problem? A. Any Time. CHAP II Answer: B "Pass Any Exam.www. Uncheck Extend my Windows Desktop in the Display Properties. EFS C. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. D." . B. Change the display resolution to a lower setting. C.CompTIA 220-701: Practice Exam B.com Ac tua A. B. A Remote Desktop session has been established on laptop. The sensitivity of the touch pad is too high. The adapter was rated for 110-120 Volts. C. lTe A user reports that when they are typing. Toggle the function key for the video display. instead of seeing their desktop they only see their background graphic. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 . The adapter was rated at 50-60 Hertz.co Answer: C m 156 . The laptop is near a source of EMF interference. The mouse pointer software is corrupt. PGP D. IPSec B. their pointer will randomly move about the screen or highlight words. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. The adapter was rated for 220-240 Volts.

C. Run the defrag command on the system. D. Configure biometric authentication.co m Which of the following will improve the functionality of the OS immediately following a new installation? . Install network monitoring software and perform a trace. . Format the drive. After completing the initial configuration.www.actualtests. Encrypt all local data files. Store the drive next to a magnet for one hour. D. Run a full anti-virus scan. B. Which of the following steps would shorten the startup time? A." . B. Perform a disk defragmentation. Physically destroy the disk platters. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. Any Time. Setup user profiles.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A. "Pass Any Exam. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives. which of the following MOST reliably prevents all data from being stolen? A. C. Remove the control circuit board from the drive. Install anti-virus software. they notice the system takes a long time to display the desktop. D. C. Install system patches. B.

Which of the following is MOST likely causing this? A. C. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. D. Which of the following should the technician do FIRST after the problem is resolved? A. The customer can power up the laptop when using the power cord without the docking station. Defragment the hard drive. D. B. The laptop battery is defective and needs to be replaced. B.B QUESTION NO: 513 A technician is troubleshooting a computer error. Decrease the size of the paging file. lTe sts . C. E. they called the OEM and identify the problem. Answer: A. The customer is using the laptop power button instead of the docking station power button.CompTIA 220-701: Practice Exam B. Create a restore point." . The laptop power cord is being used instead of the docking station power cord. Which of the following steps should the technician take prior to installing the application? (Select TWO). They have had problems installing this application in the past. D. Launch the File and Transfer Wizard. Call the department management to document the issue. "Pass Any Exam. Any Time. The laptop has an electrical short in the power supply. C. After initial troubleshooting. Read the application release notes. Answer: C QUESTION NO: 512 A. Boot the computer in Safe Mode. Run thechkdsk /f command on the system. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on.www.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application.co m .actualtests. Remove unneeded startup applications.

It runs slower than the processor speed. Post the solution on an online tech forum. Class B C. It runs faster than the processor speed." . Document the issue and the applied solution. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A. Any Time. Describe the issue at the next staff meeting. Provides a logical connection between a workstation and the network infrastructure D. Assigns IP address to the workstation B. It runs at processor speed. C.168.actualtests.co m 159 . C.10 is an example of which of the following address classes? A. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam.www. Class A B.CompTIA 220-701: Practice Exam B. B. Monitors sessions between two hosts C.com Ac tua lTe sts . D. Class C D. It runs at half the processor speed. D. Answer: B QUESTION NO: 514 The IP address: 192.0.

" . From Windows Explorer. Hubs are limited to a bandwidth of 4Mbps. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. and import it to the new system.co m 160 . Any Time. Which of the following should they do NEXT? "Pass Any Exam.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. A hub broadcasts all traffic to all ports. SPX B. B. D. DLC E. C.www. B. TCP D. The customer has required all personal information be migrated to the new computer including favorites. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. NetBIOS C.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A.CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO). A hub directs traffic between locally attached computers. A. IP Answer: C. cached website credentials and desktop preferences. D. Hubs only support TCP/IP protocols. A. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B . Useregedit to export the user data to the new system. Use the USMT to export the data from the old system.actualtests. copy the users profile from the old system to the new system. C.

Update the drivers for the video card. The laptop is not receiving enough power from the battery so the battery should be replaced.co m . C.actualtests. Lower the pointer speed in the Mouse Control Panel applet. B. C. Dispose of the monitor in the trash. B. D. The laptop is not receiving enough power from the battery so a second battery should be installed. C. the technician notices files that pertain to other employees. Disassemble the monitor to prepare disposal of parts independently. Which of the following is the BEST option to solve this issue? A. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. D.www. The laptops NIC needs updated drivers. While preparing the files for the disc burning. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. Which of the following should the technician do? "Pass Any Exam. B. The power management settings on their laptop are set to disable the internal NIC.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. Format the hard drive and reinstall the OS. Which of the following is the MOST likely cause? lTe sts . Any Time. Update the drivers for the touchpad." . D. Discharge the CRT prior to disposal. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. they can connect to the network. Answer: A QUESTION NO: 522 A. If they connect the AC adapter.CompTIA 220-701: Practice Exam A. Dispose of the monitor according to applicable environmental regulations.

B. providing standard permissions. Which of the following should the technician do? A.www.co m 162 . Call the person that wants the disc burned andask them if they can look at the files. C. Tell the user that they will return later in the day once they have cleaned their desk. B. D. Schedule a later time to call them back once they remember their username. The technician needs to work on the issue but is distracted by the users mess. Any Time. "Pass Any Exam. D. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. C. The user is quite messy and has a lot of paper strewn about. Create a new account for the user. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. B. Carry it with the screen closest to your body. C. Report the issue to theusers manager and return the next day to work on the issue. Carry it by using both the power and video cords for stability. C. Provide copies of the files to the people named on them.actualtests. Organize theusers papers into file folders. D. Delete the files off the portable drive once they are finished burning the disc." . B. Carry it by holding it upside down by the base. Carry it with the protrusion on the back facing your body. Reset the password for them and inform them of their username. they cannot identify their username. Which of the following actions should be taken? A.CompTIA 220-701: Practice Exam A. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset.com Ac tua lTe sts . Ask the user if they mind if the technician removes the computer from the desk to fix the issue. however. D. Keep the files on the portable drive and then look at them later for confidential material. Follow thecompanys established guidelines to reset passwords.

interpret. Open the case and determine the cause of the noise. it sounds like an airplane taking off. Receive.com Ac QUESTION NO: 529 tua Answer: B lTe sts .co m 163 . put on hold.actualtests. put on hold and forward. Receive. Any Time. Verify that the user has not made any OS changes. Which of the following should be the FIRST course of action? A. Which of the following would be the MOST effective way to respond to this call? A. Receive. Receive. Respond by asking the caller to slow down and repeat the concern twice. D. give first impression. Listen to callers concern without interrupting and being judgmental. ask for help and respond. B. Answer: C "Pass Any Exam. D. understand. A customer reports that when the computer starts up. C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A.www." . B. Attempt to replicate and verify the issue. C. C. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly. evaluate and respond. B. D. Respond by informing caller to slow down and change their attitude. Ask the caller to call back when they are in a better mood. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. and forward. Check the BIOS for temperature changes.

At the same time. Update the OS with the most recent patches. Avoid the incoming call and call back later. Which of the following is the BEST course of action? A. C. Ask the customer's permission to put them on hold. D. Forward the customer to another technician. a co-worker asks the technician for assistance. Write down error code and ask for assistance. Which of the following is the BEST course of action? A. The technician receives another incoming call from the technician's friend. Forward the customer to another technician in order to listen to the co-worker." .www. Which of the following is the BEST course of action? A.com 164 Ac tua QUESTION NO: 532 lTe sts . 24 volts D. Any Time.actualtests. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. 6 volts B. Email the manufacturer with the details of the issue.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. 12 volts C. Answer: B QUESTION NO: 533 A technician is responding to a customers call. B. Research online forums for assistance. 32 volts Answer: B A technician is on the phone with a customer. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. "Pass Any Exam. Put the customer on hold just for a few minutes.co m . C. D. B.

Put the customer on hold just for a few minutes and assist the co-worker. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. Replace the workstations NIC. D.CompTIA 220-701: Practice Exam B.com Ac tua lTe sts . C. disabling the firewall did not help the issue. Use Windows Recovery Console to perform a repair installation of Windows. Contact the user to determine if any recent changes have been made to the computer. Replace RAM modules and verify that all other system components are operating properly. C.www. Which of the following troubleshooting steps should the technician take NEXT? A. C. Document that disabling the firewall did not solve the issue and call another technician for assistance. D.co m 165 . QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. D. Replace the motherboard and perform a system restore.actualtests. After speaking with the user." . Formulate another theory as to what might be causing the problem. B. Answer: D "Pass Any Exam. Which of the following troubleshooting steps should the technician perform FIRST? A. B. the technician believes that firewall settings may be the cause. Any Time. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. Reinstall the firewall software. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. however. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network.

com Ac QUESTION NO: 538 tua lTe A. Use a surge protector. Any Time. sts . Use a signal attenuator. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. B. B. Insist that the user immediately delete the content. D.actualtests. Answer: B QUESTION NO: 539 "Pass Any Exam. C.CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Ignore the content and complete the repair. The technician speaks with the user. Which of the following should the technician do NEXT? A. Answer: D Answer: A While troubleshooting a problem on a users computer.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. Report theusers story to management and wait for further instructions.www. Install anti-spyware and run an initial scan. Use an uninterruptible power supply (UPS). C. Which of the following describes the BEST course of action? A. Report the situation to the appropriate authorities. a technician discovers content which they believe may be illegal. Perform a virus scan and evaluate the results. Delete all the illegal content from the user's computer. Which of the following can the technician recommend? m QUESTION NO: 537 166 . D. C. Establish a theory as to what caused the changes to the computer." . Plug the computer into a different power outlet. D. B.

B. For backup purposes and if the technician deems it necessary. It is never appropriate to copy acustomers data." . A low toner cartridge "Pass Any Exam. A corrupt software driver B. D. It is not appropriate unless the content is public knowledge.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. Answer: C QUESTION NO: 541 A. Which of the following is the BEST course of action? A. Excessive humidity C. random characters? A. Report the situation to appropriate authorities. For backup purposes and with thecustomers permission. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. Ignore the situation so as to avoid workplace conflict. DDR3 B. Notify the customer about their stolen data. DRAM D. Any Time. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. RDRAM C.www. When is it appropriate to make copies of a customers confidential data? A. from computers which are in for repair. B. resulting in the need for continuity chips in otherwise unused slots? lTe sts .actualtests.com Ac tua Which of the following RAM types requires that all available memory slots be filled. C. Confiscate the co-workers personal storage media. C.co m 167 . D.

which of the following hardware components needs to be installed? sts . D. Windows XP Professional.actualtests. Docking station D. B. C. Any Time. WindowsVista Ultimate.CompTIA 220-701: Practice Exam D. HTTP Answer: A "Pass Any Exam. Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. Windows XP Home Edition.www." . Video capture card lTe If using Windows Media Center. WEP B. WAP D. QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A.com Ac tua A. Windows 2000. HTTPS C.co m 168 . An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. TV tuner card C. KVM switch B.

com 169 Ac tua lTe sts . Any Time. 1024GB D. WPA D. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. CMOS battery C.co m . 16GB B. Although Windows XP lets you format only up to 32GB but can read larger volumes. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. SFTP B. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A." . 32GB C. WAP C.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A.actualtests. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down. Which of the following components should the technician replace? A. L2 cache B. Processor D.www.

com Ac tua lTe sts . I/O address ranges E. which of the following ports is used for Remote Desktop (RDP)? A. B. Check the wireless card to be sure it is seated correctly. RAM capacity C." . Liquid D. Passive C. Active Answer: D QUESTION NO: 552 By default. 2335 D. D. 110 C. Check to see if wireless is turned on. Check the software for a complete install.co m 170 . Heatsink B. Any Time.C. Devices by type B.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE). C. Explanation of error codes Answer: A. Check the wireless card for antenna connections.www.actualtests. 3389 Answer: D "Pass Any Exam. Hidden devices D. 80 B. A.CompTIA 220-701: Practice Exam A. Mapped network drives F.

TV tuner C. 23 B. 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A. Capture D. 25 C. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers. Multimedia B.com Ac tua QUESTION NO: 555 lTe sts . SATA D. Wireless card C. NIC B. is used for Telnet? A." . 80 D.actualtests. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam. Any Time. by default.co m 171 .www.

Enable Boot Logging C. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A. Router C. Last Know Good Configuration D. but the motherboard needs an update. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. Operating system B. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Any Time. Memory C. Firmware D.actualtests. WAN B. Which of the following would be the BEST recommendation to the customer? A. Bridge B.CompTIA 220-701: Practice Exam A.www. VPN D.co m . Which of the following must the technician update? sts ." . Crossover cable "Pass Any Exam. The technician has determined this can be done. Safe Mode with Command Prompt B. HTTP C.com 172 Ac A.

" . QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network.com Ac A. D. a technician should advise the customer to: A. B. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away.CompTIA 220-701: Practice Exam D. B. change the password frequently.www. try not to use numbers in the password. Any Time. Answer: A "Pass Any Exam. Turn off the power to the USB device first then the computer. C. use their telephone number as the WEP key. Use the Safely Remove Hardware icon in the System Tray. D. B. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed.actualtests. D. C. try and keep the same password so the customer can always remember it. C. Which of the following should the technician do? .co m Answer: A 173 . Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. Use the Safely Remove Hardware icon in the Control Panel. Unplug the device from the computer. Send the drive to a data recovery company.

Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. If the monitor has been degaussed recently B. Which of the following is the FIRST item to check? A. select new.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A. Improved registry settings D.com Ac tua QUESTION NO: 565 lTe sts . create the folder on a flash drive and then click and drag the new folder to the desktop.co m 174 . The monitor driver version C. use the run command and type folder. Any Time. B. Improved security features C. C.actualtests. create the folder in My Documents then click and drag the new folder to the desktop." . The power to the external displays docking station D. rightclick on the desktop. Improved performance B. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A.www. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. D. and select folder.

Any Time. Which of the following is the FIRST step the technician should take? A. The technician tries to boot the computer with the Windows CD in the drive. tua A technician wants to reinstall Windows operating system on a notebook computer." . Have the user check external drives for media. "Pass Any Exam. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser.CompTIA 220-701: Practice Exam A. D. Have the user power off for five minutes then restart the system. press F8 and select Safe Boot. B. website where cookies are required.actualtests. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. C. C. B.co m .com 175 Ac A. Boot the unit in Safe Mode by pressing Ctrl/Esc. website that does not require a password to log in. C. Run a check disk operation on the hard drive. Boot the unit in Safe Mode by pressing F5. press F8 and select Last Known good configuration. B.www. Boot into setup/BIOS and check the Graphics options. Which of the following is the FIRST action the technician should take? lTe sts . B. the computer boots off the installed operating system on the hard drive. C. Boot into BIOS and check the hard drive status. popup advertisement that has been blocked. The technician explains this is a: A. Boot into BIOS/Setup and change the boot sequence. When WindowsStarts. Boot the unit in Safe Mode by pressing F8. D. however. D. Boot into BIOS/Setup and update the BIOS. When Windowsstarts.

B.0. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. B. Which of the following would be the NEXT troubleshooting step? A.0. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network.CompTIA 220-701: Practice Exam D. secure website. Ask the customer how the laptop is being used when it reports the error. Unplug and then re-connect all cabling to the components. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. D. Enable print sharing from the main computer. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning. Remove the battery and run the laptop on the external power supply. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display." . B. Configure the printers IP to 127.co m Answer: A 176 . Which of the following is the BEST course of action to take? . Answer: C "Pass Any Exam. Ask the customer what is occurring when the display is lost. Update or reinstall the display driver. D.1. C. C. Check the System Event log for over temperature entries. C. Check to see if the monitor and computer are powered by a UPS.actualtests.www. Run the computer until the error occurs then find where the source of the heat is. Set the printer to DHCP. D.com Ac tua A. Any Time. Set the IP address to match the gateway address.

Remove the power and check the position of the jumpers on the motherboard. The NEXT action would be to: A.www. Consult the maintenance manual for the error code. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. D." . B. The technician knows the print server had maintenance done over the weekend that included driver updates.co m 177 . Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. D. have each user remove and re-install the printer to update the driver. Answer: B QUESTION NO: 576 "Pass Any Exam. The NEXT step to evaluate the problem is to: A. flash the firmware on the printer to match the new driver. pauses and then repeats. Any Time. B. Check the quick setup guide for BIOS settings. C. power cycle the printer to update the driver. B. check the printer for paper jams in the path. D.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times.actualtests. have the customer clear the print queue and reboot. replace the network card in the printer. but only in monochrome. power off the printer. C. The technician arrives and finds the printer is online but there are not any lights on the network card. C.com Ac tua lTe sts . cycle the power on the printer and observe the boot process. check the printer properties on the server. Replace the video card because there is no display. Which of the following is the BEST course of action to determine the cause? A.

Sleep D.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A.www. Standby B. WPA. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use. WPA encryption D. Which of the following Windows services is not starting during boot? A. WEP C. Smart card authentication C. Computer Browser "Pass Any Exam. Any Time. Password authentication B.actualtests." .co m 178 .com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts . WPA D.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Which of the following security technologies is this considered? A. Hibernation C. Biometric authentication Answer: D QUESTION NO: 578 A. WPA2 B.

Any Time. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. The technician on call determines that the PC is powered on and is not in standby mode. reseat the video card. try turning the monitor on/off. check the power cable on the monitor. try turning the monitor on/off. B. C. BIOS C. BIOS "Pass Any Exam. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A. DMA controller D. Turn the monitor on/off. Reseat the video card.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . Answer: C QUESTION NO: 581 A.CompTIA 220-701: Practice Exam B. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. Turn the monitor on/off. D. check the power cable on the monitor. Print Spooler D.www.actualtests.co m . Northbridge B. Southbridge B. check the video cable from the monitor to the PC. Check the video cable from the monitor to the PC." . Add Hardware Wizard C. check the video cable from the monitor to the PC. reseat the video card in the PC.

Replace the power button. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Which of the following is the NEXT troubleshooting step the technician should take? A. Verify that the power button is plugged into the motherboard. Northbridge B. D. Southbridge C. DMA controller C. Any Time. Answer: A "Pass Any Exam. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A.actualtests. BIOS D. C. CMOS D.www. B. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet.co m 180 .com Ac tua lTe sts . Southbridge D.CompTIA 220-701: Practice Exam C." . Check the power outlet to verify it is supplying power. Check the power supply for voltage output. Northbridge B.

Case open switch D. 959 D." .CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A. B. The technician can also print a test page from another workstation. The technician can ping the users workstation and the printer. Slot A Answer: A A. The printer has a faulty NIC. Any Time. Theusers workstation has a faulty NIC. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. It was working fine yesterday. 775 C. The printer is no longer the users default printer. "Pass Any Exam.www. Port triggering C. The printer has corrupt drivers. 478 B. Biometric password B. Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO).com Ac A user reports that they are suddenly unable to print to a network printer.co m 181 . C. D.actualtests.

PCI express C. Dual-core Answer: A. Any Time.co m . Which of the following should be selected to BEST meet the user's needs? A.E QUESTION NO: 590 When troubleshooting an issue with a customer. Verify when the last time the computer was working correctly was. Which of the following is the FIRST thing the technician should do? A. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. B. D." . B. Turn off the firewall. C. Update the network device drivers. however.www. Disable all file shares. Inform the customer of how long it might take to resolve the problem.com 182 Ac tua lTe sts . "Pass Any Exam. Which of the following is a best practice? A. Unplug the PC and put on an anti-static wrist strap. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet. SODIMM D. B.CompTIA 220-701: Practice Exam A. Update the virus definitions and start a scan for viruses. C. Set automatic updates to download only. Turn on Automatic Updates. DDR2 E. C. D.actualtests. they do not want the updates to interfere while they are working. Multi-core B. Update the antivirus definitions. Assign a password complexity policy.

D. Which of the following file systems should the technician select? A. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Check the network connections. Set automatic updates to download and install. FAT32 "Pass Any Exam." . Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A. HPFS C. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. WPA D. Check power on theusers laptops.www. C. Which of the following is the FIRST thing a technician should check? sts . Username/password B. FAT16 B.actualtests. Any Time. lTe Several users report their print jobs did not print to the local shared printer. B. Check the domain print server.com Ac tua A.CompTIA 220-701: Practice Exam D. Check the print queue.co m 183 . NTFS D. Fingerprint scanner C.

" . How should the technician troubleshoot this issue? A. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. Answer: A After several months users report that their computer runs slower. Check the CMOS battery. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP.co m .CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. Task Manager B. Task Scheduler Wizard D. B. The problem is related to large files being deleted. Where should the technician make the necessary boot order changes? A. C. Jumper settings D.com 184 Ac QUESTION NO: 598 tua lTe sts . Check for incompatible hardware. The technician needs to change the computers settings to boot from a recovery CD. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. D. Firmware settings C. Any Time. Check the boot order in the BIOS. Check the disk for scratches. Motherboard settings B. Backup Manager C. a technician notices that the software hangs during the hardware detection phase.www.actualtests.

Right-click System Tray. An asynchronous modem C. C. Check the manufacturer's website. Add Hardware Wizard. A cable modem D. select Properties D." .com Ac A. Right-click My Computer icon.www. Right-click My Network icon. PC/XT "Pass Any Exam. select Properties C. AT C. D. A network interface card B. Check the printers BIOS.actualtests. B. ATX B. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. select Properties B. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . The installation CD is not available. Any Time.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. Check the USB port. Right-click Start menu. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers.co m 185 . Which of the following is the BEST solution to locate the correct drivers? A.

LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam.CompTIA 220-701: Practice Exam D. PPTP C." . From theprinters drivers B. where would a technician go in Windows to print out a test page? A. Manually on the printer C. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A. Any Time.actualtests. TELNET C.www. NTP B.com 186 Ac tua lTe sts . From the printer properties page D. RDP D. NNTP B. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A.co QUESTION NO: 604 m . SMTP D. ACL Answer: A QUESTION NO: 603 When a job fails to print.

co m 187 . Switch B. Half duplex B. Any Time.com Ac tua A.CompTIA 220-701: Practice Exam A. Hub Answer: D "Pass Any Exam.www. Bridge D. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Modem C. Port mirroring C. Hub C." . Router D. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Modem C.actualtests. Hub B. Full duplex D. Router D. Modem lTe Which of the following network devices interconnects networks together? sts . Switch B.

Ink jet printers are safe for the environment. The power supply D. inkjet. while laser printers can be harmful to the environment. while an inkjet printer fuses the image to the page. while the inkjet printer can only use ink cartridges. Laser printers melt the image onto the page. D. The writing element B.co m 188 . B. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. The interface Answer: A "Pass Any Exam. The control panel C. C. Laser printers fuse the image to the page. C. D.com Ac Answer: D tua lTe sts . Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device.www. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. B.actualtests. Any Time. and impact printer? A. A maximum of two computers can share a local printer verses unlimited users can share a network printer. Laser printers use toner. thermal." . QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. while an inkjet printer sprays the image on the page. A local printer has a small footprint and cost less money than a network printer that has a large footprint.

Outdated or corrupt print driver. ATX C. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors. which of the following is the minimum default resolution setting that Windows XP supports? A. C. D. B. BTX B.www. which of the following provides the MOST room for effective cooling? A. company's intellectual property and proprietary information. C. equipment from abuse and misuse. person who would be directly affected in the case of a breach. Any Time. Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution. Printer configuration is incorrect." . 800 x 600 "Pass Any Exam. NLX D.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . A print job is waiting in the print queue. B. D. The application used to create the document is incompatible with the printer.com 189 Ac tua lTe sts A. 640 x 480 B.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. customer's personal files and professional data. Which of the following may be the cause? A. but the printer does not print the job. .actualtests.

QUESTION NO: 617 A CD drive is a type of: A. D.CompTIA 220-701: Practice Exam C. hot swappable drive. C. D. and SVGA resolution is 800 x 600. B.www.actualtests. number of installed hard drives. CGA's resolution was 320 x 200 . C. the number of partitions across multiple hard drives. 800 x 640 D. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. network drive.co m 190 . the back up tape drive configuration. SODIMM D. DVD/RW drive B. optical drive. Any Time. SD flash drive C. how data is distributed between multiple drives. EGA's was 640 x 350. B." . Answer: A "Pass Any Exam. solid state drive. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology.com Ac tua lTe sts .

auto sensing from 100 to 240 Volts. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly.com 191 Ac A. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . DIMM chip B. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. it is important for the output to be: A. equal or greater than the original power supply wattage. Thermal grease between the processor and theheatsink "Pass Any Exam. D. B. C. Automatic voltage detection between 110 and 220 voltage is provided. Any Time. Thermal grease between the fan and theheatsink B. tua On a desktop computer.actualtests. AGP slot D.www. Automatic integrated surge protection is provided through the upgrade." . B.3 volts of power to the computer. IDE drive C.co m . Thermal grease between the processor and the fan C. equal or lesser than the original power supply wattage. it must have which of the following? A.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. Two processors installed on the motherboard D. D. The addition of 3. equivalent to the original power supply wattage. The computer can run faster because of the larger power source. C.

Any Time. C. Hyper-V technology C. The scanner must be installed between the PS2 mouse and the computer.www. C. the computer must be equipped with which of the following? A. The scanner must be configured to read the code(s) desired. The OS will have to be reinstalled. The computer will not pass POST. D.com Ac QUESTION NO: 626 tua lTe sts .co m 192 . The barcode scanner should be set up in the computers BIOS.actualtests. The computer will overheat. "Pass Any Exam. The flatbed scanner must be removed. D. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed. B. which of the following should occur? A. Double the clock speed on a 32-bit processor B." . Answer: A When installing a barcode scanner on a computer. The memory speed will decrease. Which of the following statements is MOST likely true? A. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO).CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. B. Hyper-threading technology D.

" . A PCI card is not correctly seated. sts . To allow additional power to be available to the laptop when docked C. Laser Answer: A QUESTION NO: 629 Answer: A.co m . B. Hard drive "Pass Any Exam. Impact B. To provide additional software security to the laptop D.com 193 Ac A. Any Time. Which of the following could be contributing to the noise? (Select TWO). Which of the following is the possible cause? (Select TWO). The power supply is not connected to the system board.D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A.CompTIA 220-701: Practice Exam A. Windows has a corrupt boot. E. D.ini file.www. Duplex C.B QUESTION NO: 630 The user states the desktop computer is very noisy. To allow peripheral devices such as a monitor to remain attached B. The CRT display has failed. Cooling fan C. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. Inkjet D. To provide additional USB ports for the laptop E.actualtests. A. C. To allow LAN/WAN switching Answer: A. CPU B. A memory chip is defective.

The repairs go as planned. Which of the following would be the BEST course of action for the technician to take? sts . Memory chip Answer: B. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems.co m Answer: B . B. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater. Call and/or email the owner the status of the repair and answer any remaining questions they might have. Boot from Emergency Boot Disk. Document the work done at the firm. Any Time. Document the work done at the firm.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A.actualtests. Boot from LAN.CompTIA 220-701: Practice Exam D. and due to space constraints." . D. Motherboard E. ask one of the assistants at the company to contact the owner. asks to have a single-connection that will carry video and audio to and from the PC. D. leave a copy for the company owner. DVI-D "Pass Any Exam.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. Boot in Safe Mode. Which of the following technologies is capable of this functionality? A. the owner would probably not want to be bothered during the work day. relaying details of the repair to save the technician time. C. C. QUESTION NO: 632 A. B. Document the work done at the firm and leave the company owner a voicemail.www. Boot to Last known Good Configuration. and personally contact the owner to update on the status of the repairs.

Express card C. Keep thenorthbridge chip within acceptable temperature ranges.co m 195 . in marked matching slots. which of the following is true? A.CompTIA 220-701: Practice Exam B.com Ac A. C. PC card 7. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A.actualtests." . using chips equal to or larger than 1GB in size. Keep the processor within acceptable temperature ranges. Keep the power supply within acceptable temperature ranges. PC card 8. VGA D. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. D. "Pass Any Exam. DVI-I C. B. Mini-PCI card B.www. The motherboard jumpers need to be properly configured.1 D.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B . C. Memory has to be installed in matching pairs. Memory has to be installed in same speed and size modules. Any Time. Keep the hard drive within acceptable temperature ranges. B.

QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network. Use Windows built-in Disk Management utility and format the disk. STP Answer: D "Pass Any Exam. Fractional T1 C. B. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. Reformat the hard drive. Fiber D. Which of the following would be the MOST cost effective cable to choose? A. Use a multi-pass third party formatting utility.co m Answer: A 196 . Satellite D. Any Time. the company is being forced to run the lines along power wiring and overhead lighting. using at least five passes.actualtests. C. Coaxial C. WiMAX B.CompTIA 220-701: Practice Exam D. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? . D. Due to limited ability to conceal cabling within walls. UTP B. Run a high powered magnet over the drive several times." . Memory has to be installed in marked matching slots.www.com Ac tua lTe A.

Windows Vista Home Premium Answer: A. Windows 2000 Pro C. Windows XP Professional E. Any Time. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. WindowsVista Ultimate B.C QUESTION NO: 642 A. Two C.www. Security Center B. Fuser "Pass Any Exam. A. WindowsVista Business D.actualtests. One B. Four D.co m .CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A. Which of the following operating systems currently include this functionality? (Select TWO). Device Manager C." . Windows Defender D.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts .

by design.co m .5 C.www. ping v 10. ping t 172. ping f 189.5 D. regedit D. edit C. ping a 192.com 198 Ac tua lTe sts . Toner D.10.0.122.168.11 B.16. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) .18. "Pass Any Exam.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A. can run at which of the following modes? A. 100Mb B.actualtests.1. Any Time. 10Mb D. Ribbon C.68. msconfig B. Liquid ink Answer: C QUESTION NO: 644 Network hubs. Full duplex C." .CompTIA 220-701: Practice Exam B.

The monitor is not plugged into the video card.co Which of the following utilities is used to perform a baseline on a hard drive? m . Which of the following choices is MOST likely the cause? tua lTe sts A. D. MSCONFIG was used to enable the computer services.actualtests. D. The PC BIOS does not support the new RAM size.ini file.ini file." . MSIEXEC . MSCONFIG was used to disable the computer services. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing. The RAM has been inserted backwards in their slots.www. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A. MSCONFIG was used to execute the system. Which of the following is the MOST likely "Pass Any Exam. MSCONFIG was used to execute the win. the operating system will only recognize 1GB of RAM. Upon power on. B. C. MSCONFIG C. Any Time. no errors are reported and the data cable is connected.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. The BIOS revision is the latest version. B.com 199 Ac A technician is adding RAM to a PC. MSTSC D. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. The physical printer online light is lit. Which of the following is the MOST likely cause of the issue? A. C. PERFMON B.

1.0 B. ping 127. Any Time.com Ac tua lTe sts . C.0.1 D.actualtests. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A. D. The Use Printer Offline option is checked.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A. localhost 128. The Printing Preferences has been changed in Printer Properties. My Computer C." . ping 128. Device Manager D. Performance Logs and alerts C.co m 200 . ipconfig 127.0.0. System Information D.1 C.0.0.CompTIA 220-701: Practice Exam cause of this problem? A. Computer Management B.www. The Print Processor has been changed in Printer Properties. B.0. The Use Printer Offline option is not checked. Component Services Answer: A "Pass Any Exam.1. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A. Control Panel B.

Control Panel D." . Startup Menu C. Component Services D.www. Computer Management B. My Computer B.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A. Performance Logs and Alerts D. Performance Logs and Alerts B.co m 201 . System Tray "Pass Any Exam. Device Manager C. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. Device Manager C. Computer Management B. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A. Computer Management C.com Ac tua lTe sts . Performance Logs and Alerts D.actualtests. Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A. Any Time.

Any Time. Task Manager D. msinfo32 D." .co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . dxdiag C.com Ac tua lTe sts A.actualtests. System Configuration B. System Information . Task Manager D. System Information C. Power Options "Pass Any Exam.www.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. System Properties C. System Properties B. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A. cmd B. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A.

10.1.com Ac tua lTe sts . Simple File Sharing B.1. 122. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A. Any Time.actualtests.100. Hardware Wizard D. Power Options B. Hardware Wizard D. Event Viewer C.1. Hardware Wizard D." .www.100 C.168.CompTIA 220-701: Practice Exam B.168. 4. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A.168. 192.1 B. Simple File Sharing C.1 Answer: D QUESTION NO: 665 "Pass Any Exam. Performance C.1 D. 172.co m 203 . Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A.

12 C. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 64 Answer: C "Pass Any Exam.actualtests.www. 10 C. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 26 D. Any Time. 8 B. 8 B. 26 D. 26 D.com Ac tua lTe sts . 16 C.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A. 10 B. 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A.co m 204 . 12 C. 10 B." . 63 D.

802. 802.11n C. Fan B. Any Time. 802. and that it gets unusually hot. Connects multiple computers to one monitor. Connects multiple users to one computer.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A. Allows multiple computers to communicate with each other in a network.11b D.www. C." . DSU C. Router B.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A.com 205 Ac A. D. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on.11g B.co m . Modem D. 802.actualtests. The battery is full and the laptop is plugged in. Which of the following components is the MOST likely at fault? A. B. CPU "Pass Any Exam. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts . and mouse. Allows multiple users to have access to a central gateway. keyboard. and there are no error codes or beeps.

Spam D. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A.actualtests. Trojan C.com Ac tua A. Produces unsolicited advertisements via pop-up messages lTe sts . Any Time. Unsolicited mail that is sent electronically C.CompTIA 220-701: Practice Exam C. Worm B. Cable ties B.www.co m 206 . Code that waits for a specific response before activating B. Battery D. MSDS D. Collects user and program information usually for malicious purposes D. ESD strap C." . Logic bomb Answer: B "Pass Any Exam. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A.

VPN C." . Worm C. Unplug from the USB port. Disable in the BIOS. B. Virus B. Adware D. Safely Remove Hardware Function. WindowsVista Premium D. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. LAN D. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. "Pass Any Exam. C.com 207 Ac tua lTe sts .actualtests.co m .www. Any Time. WAN B. Windows Vista Home B. WindowsVista Business C. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A.

A record of the administrative passwords C." . Start> Run>typecmd> dir D. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible. Start> Run> typecmd > ipconfig C. Start> Run>typecmd > nslookup B. Any Time.actualtests.www. A complete restore of the hard drive D. Which of the following is the FINAL step that should be performed? .com Ac tua lTe A. Document findings. Cycle the power to ensure that thent driver works B. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam. Restart the OS. Escalate the problem to the next higher tier support shop C. An established recovery point B.CompTIA 220-701: Practice Exam D.co QUESTION NO: 681 m 208 . Establish a theory of probable causes of the incompatible driver D.

0. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A. Stand by B.com Ac tua A technician wants to configure a Windows XP Pro laptop. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A.255. Any Time. Suggest they move computer around. D. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity.168. Which of the following should the technician do? A.254. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts . 192. B. NIC B.10. Check to see if the NIC is functioning.1.1 C. 127.127 B. 255.255 Answer: D A.co m 209 .CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before.www. 169. The laptop also needs to be able to resume quickly from this mode.actualtests. Check thatWiFi is enabled." .1 D. Hibernate D. C. WiFi Card "Pass Any Exam.255. however. Ask if they have a modem. Shut down C.0. they are not receiving any WiFi signals.

D. Which of the following is the NEXT action to take? A. B.actualtests. inquiring when the next system upgrades can be started and offer discounts. The technician has not heard back from the client. lTe sts A week ago a technician completed several upgrades for a business.co m Answer: B . C. Email an assistant at the business to see if they are satisfied with the services rendered." . Have the customerrestart the computer to reset the keyboard for the customers profile. Bluetooth D.CompTIA 220-701: Practice Exam C. The customer had the laptop working properly all day in a docking station setting. Any Time. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. C.www. D. Which of the following would be the BEST course of action to take? . C. B. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. but is now attempting to use the laptop's embedded keyboard.com 210 Ac tua A. Contact the customer with a follow-up call. B. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. Right click on the print job and select properties. Right click on the print job and select restart. Right click on the print job and select resume. inquiring how the systems are running and offering any additional assistance. "Pass Any Exam. Contact the customer with a follow-up call. Email the business owner and offer discounted services for the next system upgrades. Right click on the print job and select cancel. Question the customer to determine if they are using the embedded keyboard for the first time.

www. BOOT. Check the keyboard drivers in Device Manager and reload if out of date.com Ac tua lTe A. /v C. /r B." . /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? . PXE Boot Rom B. Any Time. BIOS D. /b D. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam.co QUESTION NO: 691 m 211 . Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. Modem C.CompTIA 220-701: Practice Exam D.actualtests. Where would be the proper place to configure this? A. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A. Switch B. Bridge D.INI file C.

RAID 5 D. RAID 1 B. Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. RAID 6 D. Which of the following RAID arrays is the technician using? A. RAID 1 C. Optical Drive D. RAID 10 "Pass Any Exam.actualtests." . Any Time. Which of the following is MOST likely failing? A. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts .com Ac A.www. CPU Fan C.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. RAID 1 C. RAID 0 B. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A. RAID 0 B. RAID 5 C.co m 212 . RAID 5 D. Processor B.

co Which of the following cable types contains a foil shield inside the jacket? m 213 .www.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. CAT6 C. RG-6 C. UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A. Coaxial D.actualtests. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector. especially Ethernets "Pass Any Exam. UTP .com Ac tua lTe sts A. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. ST D. STP B. Any Time. STP D. Fiber B. Fiber C. RJ-45 B." .

Fiber B.www. Any Time.11g D. 802.co m 214 . Fiber D. DSL D. 802. UTP C.11a B. BNC C. RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A.actualtests. Satellite C. Bluetooth "Pass Any Exam. ST D. RJ-11 B. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. Coaxial B.CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A.com Ac tua lTe sts .11n C. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A. 802." .

Adware sts ." . Fiber D. Botnet B. Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A.com Ac tua lTe A.www. Spam D.actualtests. Cable C. Botnet C. DSL B. Spyware B. Any Time. Adware D. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 . Spam C.

" .co m 216 . Worm D. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Internal hard drive D. Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. Surge protector D. Spyware C. Any Time. Floppy C. Uninterruptible power supply C. Adware C. Spam B. Power strip B. CD B.www. Network Answer: A "Pass Any Exam. Spyware B.actualtests. Botnet D.com Ac tua lTe sts QUESTION NO: 709 .CompTIA 220-701: Practice Exam A. without actually installing it on the workstation? A.

D. C. 12Mbps. ATX B." . DVD.com Ac tua lTe sts . USB thumb drive D.www. Any Time. Micro ATX C. B. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. FTP B.ROM drive C. 400Mbps.co m 217 . IDE hard drive B. "Pass Any Exam.actualtests. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A. HTTPS C. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A. AT D. SMTP D. 800Mbps. 480Mbps.

6/12 Volts DC or 12/24 Volts DC D. 110/120 Volts AC or 220/240 Volts AC B. Lower latency C. 15 or fewer C. 10 or fewer B. Fire resistant B. Any Time. the customer reports the NIC link lights for that computer are not on. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A.com 218 Ac tua lTe sts . 20 or fewer D. Increases length of cable D. Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. In addition.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A.co m ." . 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access. Which of the following could be the problem? "Pass Any Exam. AC or DC Voltage C.actualtests.www.

C. Re-install the OS. D. Safe Mode D. Enable Boot Logging C. Answer: D QUESTION NO: 719 After installing a network card.actualtests. Where can the technician locate the NTLDR files? A. Updating the device driver may help when an installed device isn't working properly. B. Network server is not working. Any Time. the technician notices a yellow exclamation mark in Device Manager. D. you should update the device driver. Update the device driver. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. B. Remove and replace the network card. Join the computer to the workgroup. Boot Mode B.CompTIA 220-701: Practice Exam A. Which of the following boot options will accomplish this? A.www.com Ac tua lTe sts Explanation: To troubleshoot this problem. . C. Switch is not working. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. Internet site is down. Firewall is not working. NTOSKRNL "Pass Any Exam.co m 219 ." . Which of the following is the NEXT step? A.

C.CompTIA 220-701: Practice Exam B. NTDETECT.SYS D. D.com Ac tua A. C.www. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start.INI D.SYS B.actualtests. Replace the power button. Upgrade the video card. When the laptop is plugged into an outlet it starts.co m 220 . IO. lTe A technician is troubleshooting a laptop. but there is no video. B. Remove the battery. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed." . Upgrade the memory.COM Answer: B QUESTION NO: 722 When a computer is turned on. Answer: A "Pass Any Exam. CONFIG. Any Time. which of the following is the FIRST process that runs? A. Change power outlets. Which of the following is the BEST solution? A. Connect the laptop to a monitor. B. Replace the battery. NTLDR C. Which of the following is the NEXT step to troubleshoot the issue? sts . BOOT. D. OS installation disk C. Replace the LCD.

The MBR B. Check the manufacturer's recommended settings. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). The OS is not installed. Which of the following is the MOST likely issue? A. The power-management console C.www. The technician powers on the laptop and the drive is not detected. D. Check if the drive is properly plugged in. Which of the following could be the issue? A. Any Time.ROM/DVD player into a laptop. B. B. "Pass Any Exam. The system is overheating. The RAM is not seated properly. C.actualtests. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down. Additional memory needs to be installed. Which of the following should the technician do NEXT? m . sts . C. Check the USB settings for the drive." . Check to see if a disk is present in the drive.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed.com 221 Ac tua lTe A. The AC/DC adaptor D. D.co A technician installs a new CD.

com Ac tua lTe sts . Any Time. Answer: A QUESTION NO: 730 Where is the power on password stored? A. to test sociological boundaries with in the company. Insulting the subject to motivate a response C.E QUESTION NO: 729 Social engineering is used to: A.actualtests. printing on both sides of paper one at a time. B." . acquire unauthorized information to achieve a goal. CMOS ROM C. Assuming a position of authority D. B. communications in both directions simultaneously. System RAM B. Hard Drive D. Answer: D "Pass Any Exam.www. to perform a technical risk assessment of employees within the company. D. C. Flattery Answer: C. printing on both sides of paper simultaneously. Requesting public information B.co m 222 . engage in harmless communication. D.CompTIA 220-701: Practice Exam A. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. C. Asking passive aggressive questions E. communications in both directions one at a time.

Port 23 C. It blocks popup ads.actualtests. B. A tool that allows a user to connect to other computers. Any Time." . by default? A. It holds a log of the last three passwords used.www. C. A tool that tells a user of the workstation that they have exceeded their memory quota. It pings a workstation from a remote server. Port 25 D. A tool that allows a user to use the workstation as a telephone through the network. Port 110 "Pass Any Exam. Port 25 D. D. A tool that allows a workstation to tell the network that the workstation is present. D. B. Port 23 C. C. Port 21 B.com Ac A. Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3. It retrieves email from the mail server. by default? A.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A.co m 223 . Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. tua lTe sts . Port 21 B.

USB C. Wireless router B. Network D. Which of the following is the cause? A. electric shock felt on computer case. Excessive movement between system memory and virtual memory.www." .co m 224 .actualtests.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. A recognized method of disposing hard drives that contain sensitive data.C QUESTION NO: 739 "Pass Any Exam. Any Time. C. Power supply D. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). System RAM Answer: B. Any damage to a hard drive caused by an intention or unintentional jolt or movement. The user described the problems as: occasional rebooting. D. Processor is going bad B. sts . A method of recovering lost data from a hard disk. overheating. RAM module is faulty C.com Ac QUESTION NO: 738 tua Answer: A lTe A. Printer E. B. A. and the hard drive stops working.

Which of the following utilities could be used to check if there is a remote device on the network? A. Ask another technician to take over support for this user. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues. Any Time. Start>Programs>Accessories>Communications> Command Prompt D. B. C. nslookup D.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Function keys (e. Start> Run>cmd B. F9. D. ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). Which of the following should the technician do? A. Start> Programs> Accessories> Command Prompt "Pass Any Exam.com Ac tua lTe QUESTION NO: 741 sts Answer: B .actualtests. F12) B." .g. Ask the user to call another technician for more in-depth assistance. Ctrl + Alt + B D. Help the user with every issue that they call about and put all other work orders on hold. netstat B.www. Shift + B C. ipconfig C. Start> Run> Accessories> Command Prompt C. Explain to the user they need to fill out a work order for the computer issues.co m 225 . A.

There are multiple printers in the office." .www. PS/2 B. Any Time. C. Start> Control Panel> Run>cmd Answer: A. A past technician's documentation D. and all other users are able to print to the printer. B. D.co m 226 .CompTIA 220-701: Practice Exam E. NIC C. Which of the following is the FIRST step that the technician should do? A. MSDS Answer: D "Pass Any Exam. Restart the print spooler service. Confirm the printer name where the user is trying to print. Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent.D QUESTION NO: 743 A user is trying to print to a network printer. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A.com Ac tua lTe sts . Replace the paper in the printer. however. Which of the following places should the technician look to find the proper handling procedures? A. it does not print.actualtests. The cleaning label B. Reboot the workstation and have the user log in again. Riser card D. The manufacturer's documentation C. every time the user sends a print job to the printer.

actualtests. WAN." . C. Nine . One B.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. C. B. "Pass Any Exam.www. prevent outside interference. prevent damage from weather. C. LAN B. assist with data transmission. Any Time. Seven D. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. provide protection from heat.co m When applying the security settings to a network. D. Three C. Return to the manufacturer for recycling. domain. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. Store in an air-tight container. which of the following is the BEST way to dispose of the old cartridge? A. B. Put the toner into a sealed bag and then throw into the garbage. Dispose in an incinerator. D.

Making sure that replacing the power supply is not cost prohibitive. Check to see if theCD. one power supply is as good as another. which of the following would be the FIRST step to evaluate this issue? A.www. Make sure the network cable is seated properly in the users computer. Ensure that shielded cable was used for the network. Replacing it with a power supply made specifically for that unit. C.com Ac tua lTe A. Make sure that the disc is a CD and not a DVD. Check to see if the BIOS register the drive. B. D.actualtests. Answer: D QUESTION NO: 750 A user reports that their CD. D. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance. D.co m Answer: B 228 . C. Answer: C QUESTION NO: 753 "Pass Any Exam.CompTIA 220-701: Practice Exam D. Ensure that the CD drive is installed. B. Any Time. sts When a component has a proprietary power supply what is the main limitation? . B. C. There are no limitations. Check to see if the network cables were terminated properly.Rom is not reading a disc. workgroup. Make sure that the network cable is not touching any other cables. Making sure the power supply will fit into the casing." .Rom is compatible hardware. What should be the BEST first step to resolve this issue? A.

lTe sts . D.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. smart cards.www. What is the manufacturer of the power strip/surge protector? Answer: A. retinal scans. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. B. A complete back up of the hard drive. that is plugged into the same power strip/surge protector. B. powering up? B. "Pass Any Exam. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. Is it a LCD or CRT monitor? E. Which of the following would be the BEST questions to ask the customer? (Select TWO). What would be the questions to ask this customer? (Select THREE). Did the computer and monitor work before? C. Is another piece ofequipment. Other equipment plugged into the same power strip/surge protector also will not turn on. C. C.B QUESTION NO: 756 A remote Customer calls with a dead computer. complex user names. An emergency recovery disk (ERD). A record of the ADMIN passwords.co m . background checks for users.actualtests. D. Any Time. An established recovery point.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. The customer says the tower computer will not turn on and the monitor will not turn on either. Was the electric bill paid? D." . Answer: C QUESTION NO: 755 A.

Any Time. How big is your electric bill? B. Always on B. Always on C. Standby D. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F.www. Create restore point D. Has any electrical work been done recently? G. Nothing. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D . Hibernate C. Is another piece of equipment plugged into the same power receptacle and is it working? C. Make a list of all programs that will need to be reinstalled in event of a system failure B. Nothing should be affected C." . Standby B.CompTIA 220-701: Practice Exam A. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A.actualtests. Wake on LAN "Pass Any Exam.com 230 Ac A. Can you or someone else check the circuit breaker for that receptacle? D. proceed with solution.C. What kind of equipment is plugged into the power strip/surge protector? Answer: B. What is the manufacturer of the power strip/surge protector? E.co m .F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A.

CRTs are being replaced by LCDs Answer: B "Pass Any Exam. Say nothing. Which of the following is the BEST solution? A. Put on an ESD strap and inspect the internal components B. end the conversation C. Throw it in the trash. Which of the following should the technician do? A. relax and try to be as calm as possible while working through the distraction C. Ask to be excused to use the phone to take a small break outside to get some air B. Any Time. What is the BEST response to this question? sts QUESTION NO: 761 .www. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home.actualtests.CompTIA 220-701: Practice Exam D. Dispose through proper channels or send it to be repaired C. It is getting to the point that is becoming a distraction.co Answer: B m 231 . Give them a list of blog sites and documentation that discuss the twoOSs D. Continue answering thequestions. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista. Check that the tube and capacitors are intact D. Tell the customer that both are excellent choices B. the customer continually asks questions about every step being performed. D.com Ac tua A." . Explain that what is being done is extremely complicated and requires concentration. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working.

Give the user permissions to cancel other users print jobs.www. Any Time. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. Install a generator in the office C. Which of the following is the BEST option to alleviate this issue? lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. Give the user a dedicated printer. D. Annually D. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. Have the user work after hours to finish their print jobs. Install a UPS in the office "Pass Any Exam. B.com 232 Ac A. C. Replace all CMOS batteries in the office B. Raise the priority of the users jobs to the highest level.co m .actualtests. 60 to 90 days C. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. 90 to 180 days B. Between 8 and 10 characters D. Between 10 and 12 characters B. Between 6 and 8 characters C." .

com 233 Ac tua lTe sts . You decide to go to a prior restore point. Preparing system for Automated System Recovery (ASR) C. Use software that in case of an outage saves your work. Which of the following is the action that is being performed? A.www. Suggest the computer be moved around.actualtests. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. closes programs. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. but the computers gives an error that the computer has not been shutdown properly. "Pass Any Exam. There are UPSs connected to the equipment but they only last about 30 minutes. Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. Which of the following should you try FIRST? A. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. Loading a full backup onto your workstation D.CompTIA 220-701: Practice Exam D. Rolling back to an earlier configuration B. What is an option to ensure that all work is not lost and damage does not occur to the system? A. Any Time. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. and shuts down the computer B.co m ." . Retrieve the work from a hot site for the office C. however they are not receiving any Wi-Fi signals.

Answer: C "Pass Any Exam. Check that the Wi-Fi adapter is enabled.co m 234 ." . Ensure that the device is working in Device Manager. Change the computer from a laptop to a desktop. Smart card D. Ask if they have a modem. Move the projector further away from the laptop.com Ac tua A. Biometrics C. Which of the following would MOST likely solve the issue? A. Check to see if the BIOS registered the drive.CompTIA 220-701: Practice Exam B.www. Which of the following is the FIRST step to take to resolve this issue? A. C. Ask for model number. Change the power settings in Power Management. C. However. D. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD. Any Time.actualtests. D. each time the customer closes the laptop the computer goes into standby. Check to see if the CD. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. Change the power settings on the projector. Software firewall B.ROM is not reading a disc.ROM has compatible hardware. B. Make sure that the disc is a DVD and not a CD. C. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts . D. B.

C. B. B. A. What is the manufacturer of the mouse? Answer: A.co m 235 . C. If the mouse has roller ball underneath could they examine it? B. A.D QUESTION NO: 776 "Pass Any Exam. make the user promises to keep them quiet. Answer: A.com Ac tua lTe sts . tell the user to call back when they have calmed down.www. be stern with the user. D. Which of the following steps should be performed to check the monitor? (Select TWO). Press CTRL-ALT-DEL and check Task Manager for programs running in the background. Which of the following questions should a technician ask this customer? (Select TWO). Check to see if the monitor and system hardware are compatible. Any Time.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all.actualtests. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. What is the manufacturer of the computer? D. Check the video cable to make sure it is still connected. What type of mouse is it? E. D. repeat back the issue to the user to ensure understanding. Move the mouse and/or press the space bar to check if the computer is in sleep mode.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. Check for other equipment plugged into the same power strip/surge protector." . E. What mouse driver are they using? C.

Hard drive location in the computer. Remove unneeded external components. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. C. D. Connecting a loop-back plug B. Update the anti-virus software. Which of the following MOST likely uses a parallel port? A. Create a restore point. Which of the following should be done FIRST prior to the installation? A.www. D.co m 236 . D. Any Time. Perform backup of all data. B. Which of the following should a technician check to resolve the issues? A. The amount of RAM installed. CPUheatsink seated properly.com Ac tua lTe QUESTION NO: 778 sts Answer: D . Failed fan in the power supply. The hard drive location in the computer." . C. Which of the following should be checked? A. B. The manufacturer of the RAM installed in the computer. "Pass Any Exam. B. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. C.actualtests. Printing to an older printer C. Upgrade all drivers.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. The manufacturer of the computer and hard drive. Connecting to a parallel tape backup device D.

C. Standby D. actions and outcomes. Hibernate D. Cycle the power to ensure that thent driver works. Standby B. D." . Which of the following is the LAST step that should be performed? A. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam.com Ac QUESTION NO: 782 tua lTe sts . Establish a theory of probable causes of the incompatible driver. Always on C. B. Document findings. Any Time. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A.actualtests. Escalate the problem to the next tier support.co m 237 . Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A.www.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. Wake on LAN B. Always on C.

Move some of the devices to other outlets and replace the power strips with surge protectors. Six C. Dispose through proper channels or send it to be repaired. relax and try to be as calm as possible while working. Explain that what is being done is extremely complicated and requires concentration.www. two monitors. two printers." .com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . C. CRTs are being replaced by LCDs. Answer: D QUESTION NO: 785 A. Check that the tube and capacitors are intact. and a mini refrigerator are plugged into one power strip in a single outlet. C. Which of the following should the technician do? A. Eight D. Any Time.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. the customer is asking questions wanting to know every step being performed and why.co m 238 . Answer: D QUESTION NO: 784 A CRT has stopped working. B. B. Put on an ESD strap and inspect the internal components. Throw it in the trash. Which of the following is the BEST solution? A.actualtests. Twelve Answer: A QUESTION NO: 786 Two workstations. B. D. Send them off on a small task to get a moment to concentrate and finish the job. Continue answering the questions. It is getting to the point that is becoming a distraction. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. Zero B. Which of the following should be done to ensure safety? A. D. Ask to be excused to use the phone to take a small break outside to get some air. "Pass Any Exam.

D. Have employees shut down their computers before they leave and perform the calculation during their down time. D. Any Time. Load a full backup onto the workstation. C. Replace the CMOS batteries to all affected equipment. D. There are UPSs connected to the equipment but they only last about thirty minutes.CompTIA 220-701: Practice Exam C. B. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. D. Install a generator in the office. Install software that saves work.com 239 Ac A. Restore all files from a storage device. Install a UPS in the office. "Pass Any Exam. C. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A.actualtests. Have an employee work nights to perform the shut down. Roll back to a previous restore point.co m . tua lTe Computers are left on overnight to complete certain calculations and tasks.www. Prepare system for automated system recovery (ASR). B. Setup a hot site for the office so all data will be backed up. closes programs. and properly shuts down the computer." . Which of the following actions should the technician perform FIRST? A. C. B. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. Replace the power strips with surge protectors with longer cords. Install power strips in the office. Replace the power strips with UPSs and eliminate the extension cords. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 .

Install a wireless modem. Which of the following should the customer perform? . D.com Ac tua lTe A. Change the power settings in power management. Enable DHCP on the laptop. Press the function key and then configure the projector settings. Any Time. Reboot the laptop to toggle image between screens.www. C. B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector. Set the SSID code on the laptop. D.co m 240 . Use alt + tab to toggle between screens. Which of the following should the technician do to solve this issue? A. Use the function + f8 key to toggle between screens. Change the computer from a laptop to a desktop. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Answer: C "Pass Any Exam. Install an access point. Change the power settings on the projector. B. D. C. Each time the customer closes the laptop the computer goes into standby. The client would like to access the network from outside the home and on the top floor.actualtests. C. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. B." . Which of the following would the technician recommend for the client? A. Use the function + f10 key to toggle between screens.

The screen is set to automatically dim to optimize battery power when power is disconnected. Cools the power supply C.co m 241 .D QUESTION NO: 795 A customer calls and wants to know how to cool a game server. C." . Any Time. Heatsink B. Install a liquid cooling system.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. D. The LCD inverter board is going bad. Prevents the monitor from overheating lTe sts .com Ac tua Explanation: A. Prevents motherboards temperature from getting to low B. Install more memory in the system. This might be an indication that the battery is failing and can no longer hold a charge. CPU slot D. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. Use hyper-threading. Dissipates heat from the chips D. D. C. Which of the following is the BEST recommendation to make? A. AGP slot C.actualtests. Answer: B QUESTION NO: 796 "Pass Any Exam.www. Install multiple fans. B. Answer: C. The LCD backlight is failing. B.

B. Which of the following authentication technologies can be used? A. The LCD backlight is failing. C. 169. Smart key C.16 B. This might be an indication that the battery is failing and can no longer hold a charge. the LCD returns to normal brightness. When the user connects the AC power. To provide thermal transfer from the CPU to theheatsink. 172. D. 192. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A.10 "Pass Any Exam.1. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. Biometrics D. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop. C.www.actualtests. B. D.168. To provide insulation around the processor. To protect the CPU from direct contact with theheatsink. Which of the following should a technician tell the user? A." . To prevent memory vibration caused by theheatsink fan.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. The screen is set to automatically dim to optimize battery power when power is disconnected.1 C. the LCD screen gets dimmer.254.co m 242 .16 12. Any Time. Ergonomics B.0. The LCD inverter board is going bad.com Ac tua lTe sts .

168.1.10 C. 192.co QUESTION NO: 801 m 243 .16. 129.29.128 D.18. 169.www.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A.1 B.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.168.254.253.168. 92.128 Answer: D Which of the following IP addresses is a class B address? A. 192.168.16.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.25.com Ac tua lTe sts . Any Time.1. 92. 201.25.254.1.1 C.16.29. 129. 192. 201.9 D.254.actualtests.10.25.128 B.18.18.CompTIA 220-701: Practice Exam D." .254.10 C. 92.1.253.1 B.9 D. 192. 129.

18.9 D.10 C. 192. 169. 192. 9ca5rl D.10 B.168.0.128 B.25.253.actualtests. 127. 192. June171988 C.www. 201.co m 244 . comptia1 Answer: A "Pass Any Exam.168.com Ac tua A. 169. 255.255 lTe Which of the following IP addresses is a loopback address? sts .10.29. 172.10.0.1 C.0.254. Any Time." .254.0.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A.1 C.16. 192. s1A@r4A&! B.255.1 D.10 B. 129.168. 92.10.10.CompTIA 220-701: Practice Exam A.16.254.10 D.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.168.255.1.

Blu-Ray B. Flash C. Document the problem. WEP B. B.actualtests.com Ac tua lTe sts . Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A." . Take the computer apart piece by piece until the problem is identified. by default? A. Recreate the problem. D.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure.www. BIOS password B. Keylogger C. Resolve the problem. WPA D. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A.co m 245 . DVD D. CD "Pass Any Exam. SSID C. Any Time. Keyfob D. C. Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A.

HDD D.www.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. IEEE 1394 D.actualtests.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 . Capture D. PCIe B. Flash B. Modem C. NIC B. Graphics C. Any Time." . DVD C. Parallel . PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam.

Windows 2000 D. 802.com Ac tua lTe sts QUESTION NO: 816 .11a B.www.co m 247 . Any Time. Infrared D. Touch screen D." . Windows 2000 D. WindowsVista Ultimate C. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. Windows XP Answer: D "Pass Any Exam. Keyboard C.actualtests. WindowsVista Premium B. Bluetooth C. KVM B. Windows Media Center C. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A.CompTIA 220-701: Practice Exam A. Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. WindowsVista Basic B.

Network Neighborhood> Ethernet controller B. Support for file encryption D. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D." . Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. Macintosh PC read/write access D. To allow RAID support C.actualtests. Legacy support for older systems .www.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. File encryption options C.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). Files can be larger than 256MB B. A. User access and permissions options E. Add and Remove Programs "Pass Any Exam.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . Ability to share the file and folders Answer: B. To support dynamic disks B.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. My Computer> System> Performance> Settings> Virtual Memory B. Any Time. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C.

WEP64 B. Any Time. ipconfig D." . WPA2 D. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. In a Windows Vista workstation. WPA Answer: C "Pass Any Exam. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. which of the following commands would the technician use? A. sigverif C. WEP128 C. Contain on a sticky note on the back of the monitor B. Control Panel> Power Options D.CompTIA 220-701: Practice Exam C.com Ac tua lTe sts QUESTION NO: 823 . sfc B.co m 249 .actualtests. Hide a password document in the workstation D.www. Never write down the passwords C.

Which of the following should the employee do? A. These types of services are known as: A. They ask the employee for their username and password. Answer: C QUESTION NO: 827 A print job fails to leave the queue. Give the caller the information and inform an IT manager. B. C. Print Spooler D. Printer Driver B.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk. dependency services. B. Which of the following services may need to be restarted? A. registry level services." . Windows Spool Service C. perfmon. Give the caller the username and password.www. Refuse the callers request and inform an IT manager.actualtests.msc "Pass Any Exam. D. driver level services. C.co m . They state they need to upgrade the antivirus protection on the workstation. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. primary services. the print spooler requires other services to be running first. D. Any Time. Refuse the callers request and inform the police.com 250 Ac tua lTe sts .

D.link and Lynx. printmanagement. A 64-bit processor and a Vista Home Basic operating system B. Check for an external antenna. such as i. IEEE 1394 D. services. to describe their 1394 "Pass Any Exam.CompTIA 220-701: Practice Exam B. how might a technician determine if the unit has WiFi capability? A. Without knowing the specifics of that model. A 32-bit operating system and a 64-bit processor C.actualtests. Serial B.www. Check for an externalWiFi on/off toggle switch. B.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. Other companies use other names. Any Time.com 251 Ac tua lTe sts . print D. C. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop. 802. Check the Device Manager for a wireless network device. Check forWiFi radio on/off switch on the function keys.co m ." . A dual-core 32-bit processor and a 64-bit operating system D. eSATA C. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A.msc C.

CompTIA 220-701: Practice Exam products." B.com 252 Ac A. which means delivering data at a guaranteed rate. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. I cannot guarantee that your data will not be lost. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. C. "I replaced some of the computer parts and now it is functional. D. B. Which of the following is the BEST response? A. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. I am not replacing the hard drive. "I am not sure if your data will be lost I will confirm with my manager. which is the main circuit board for the PC. Apologize and excuse oneself for a moment to take the call quickly outside the room.co m . Which of the following is the BEST response? sts . "Pass Any Exam.www.actualtests." B. C. Any Time. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. This is because it is not only high speed but also supports isochronous data. I replaced the motherboard. "Here is all my documentation for the repairs. Have the phone onvibrate before starting the repair." . Your data should be fine. please read it and then get back to me with any questions. such as video devices. Take the call. This type of repair will not affect it. Well. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. Which of the following is the BEST action? A. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. I will let you know what happens after the repair. In the middle of doing the repair. the phone rings. D." C.

The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. but let the client know that the client will be charged extra for the same repair nexttime.CompTIA 220-701: Practice Exam D.actualtests. Any Time. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. while protecting the data from the operating system related issues? lTe sts . Hide the sensitive data from casual view using folder Properties . Refuse to do the repair until the client learns how to type with long fingernails. B. Keylogger C. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. making C: the OS and D: the data. Which of the following is the BEST response to the clients next repair order? A. B.co m . Encrypt the sensitive data so that it cannot be read without a key. C. Do the repair. Partition the drive into two logical drives. Biometric fingerprint scanner "Pass Any Exam. C. Do the repair and request that the client trim their fingernails to prevent the keys from popping off.com 253 Ac A.www. D.Attributes. Partition the drive into two physical drives making C: the OS and D: the data. D. Front panel media lock B. Show the client how to put the keys back on. Immediately leave and go to another room to take the call and deal with the repair later. Do the repair with a good attitude." .

Any Time. Check for and remove outdated components. Tell the client they need to install a surge protector soon. Which of the following is the BEST action to take? A. C. C. Larger power supply D. B.CompTIA 220-701: Practice Exam D. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. Cover the extra power plugs not being used with electrical tape.co m 254 . Answer: A "Pass Any Exam. B. D. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A.actualtests. Power strip C. Install an uninterruptible power supply (UPS). Remove excessive dust and loose items." . D. Replace all cooling fans with new ones. UPS B. Leave it up to the client to take their own precautions.com Ac tua lTe sts .www.

The system specifications are still very good." . D. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255. Formulate a theory. C.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly. Class B C. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly.actualtests. C. Class A B. Run CHKDSK on the hard drive. Class C D.0? A. Identify the problem.255.255. B. They have had the system for two years and use it primarily to download photos. Suggest purchasing a newer processor. Increase the systems RAM.0? "Pass Any Exam.www. Establish a plan. Any Time. Defragment the hard drive. Document the actions.255.com Ac QUESTION NO: 843 tua lTe sts . which of the following actions should be taken NEXT? A. Answer: B Which of the following network classes exists if the default subnet mask is 255.0. music and browse the Internet.co m 255 . D. B. Which of the following is the FIRST action to take? A.

co m 256 .www. Class C D. Class C D. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.0. Class D tua Which of the following network classes exists if a hosts IP address is 192.255.1.CompTIA 220-701: Practice Exam A. Class A B. Class B C. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172.0. Class B C.22. Class C D. Class C D. Class A B. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255. Class A B." . Class A B.actualtests.0. Class B C. Any Time.com Ac A.0? A.168.0. Class D "Pass Any Exam.1? lTe sts .30.0? A. Class B C.

reserved IP address. Any Time. Router C. Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A.actualtests. Class A B. Class B C. Switch B. static IP address.1? A. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A.co Which of the following devices can automatically assign host IP addresses? m 257 .172. Task Manager "Pass Any Exam. dynamic IP address.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10. B. stationary IP address.www. D. Bridge .1." . Hub D. Class C D.com Ac tua lTe sts A. C.

Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A.com Ac tua lTe sts QUESTION NO: 853 . D. D. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. C. Double click theprinters icon. right click on the print job and select restart. The component is disabled. Any Time. right click on the print job and select restart. Device Manager C. B. Double click theprinters icon. right click on the print job and select delete. right click on the print job and select resume. right click on the print job and select cancel. Double click theprinters icon. Virtual Memory D. right click on the print job and select cancel. C. The components driver is outdated. B. Double click theprinters icon.co m 258 .actualtests. right click on the print job and select pause. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. The components driver is not found. Double click theprinters icon. Answer: A "Pass Any Exam. C.www. The component is not installed. Double click theprinters icon. Double click theprinters icon." . D. right click on the print job and select properties. B.CompTIA 220-701: Practice Exam B. Double click theprinters icon.

Double click theprinters icon. C. 10 "Pass Any Exam. right click on the print job and select restart. Print sharing has not been enabled on the host computer.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A.com 259 Ac tua lTe sts . Double click theprinters icon. Advanced B. 5 B. Which of the following is the MOST likely cause? A. C. D.co m . Ports C. B. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A. Double click theprinters icon. The shared printer is not compatible with the host computers operating system. right click on the print job and select resume. Double click theprinters icon. Security D.actualtests. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. Simple file sharing has not been enabled on the host computer.www. Any Time. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. right click on the print job and select cancel. right click on the print job and select properties. Answer: C QUESTION NO: 857 In Printer Properties. The print drivers have not been installed on theusers remote computer. B." . D.

Please inform me if the PC will be processing more work than for which it was designed. A user checking their personal email at an office." . Please inform me if you think you want me to come back and check it again tomorrow.co m Answer: C 260 . A remote salesman must transfer contract data to the corporate office. Please inform me if you continue to have any problems with this PC. Please try to be more conscious of static when using this PC. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A. D. The technician has verified that the unit is working properly and is now updating the customer on the event. B. Be sensitive to the customer's culture. Only ask the customercloseD.www.CompTIA 220-701: Practice Exam C.actualtests. B. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A. Inform the customer of the expense that is being incurred. A remote user updating the antivirus software on their notebook computer. C. lTe sts A technician has replaced a failed DIMM. 15 D. C.ended questions. B. Which of the following responses would be BEST to use? . D. Answer: D "Pass Any Exam. Use technical acronyms to show your technical expertise.com Ac tua A. Any Time. C. A kiosk in a department store that looks up information in their online catalog. D.

Document the entire event. Complete a full backup of the workstation before making any upgrades. Document the core actions and inform the customer the repair has been completed. Call the new service customer and re-schedule the call for another time. Call the service manager and inform them of the current situation.www. Upgrade the hard drive and reboot the system. C.co m ." . Before starting any work on the system. Which of the following is the NEXT step to take? A.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. which of the following is the FIRST course of action to take? A.com 261 Ac tua lTe sts . Answer: A QUESTION NO: 865 "Pass Any Exam. C.actualtests. with a response time to another site of two hours. share this with the customer and take any preventative measures. D. B. Remove the cover of the workstation case and use an ESD strap before the upgrade. D. Any Time. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation. B. Document the solution. Call the service manager and inform them that the new service call cannot be made in time. B. Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. Unplug the workstation and begin the upgrade. C. Inform the customer of the steps taken during the repair and continue to the next service call. D. Call the service manager and inform them of the current situation. Call the customer and reschedule for another time. A new service call is received. share this with the customer and take steps to minimize the reoccurrence. Which of the following would be the BEST choice to address this situation? A. Follow the manager's instructions.

RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam. HPFS. CDFS. Installation of the NTLDR B. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. B. CMOS B. NTFS-E is an invalid file system name.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. NTFS. Any Time.com Ac tua lTe A. FAT32. Installation of updated device drivers sts .co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 .actualtests. Partitioning and formatting of the hard drive D." . Proper configuration of the BOOT. VRAM C.www. C. D. Answer: C Explanation: To implement file encryption on your Windows 2000 computer. TPM D. you can use only NTFS file system because only NTFS support encryption.INI file C.

EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A. Double-sided B. Windows Vista Home Basic C. and does not wish to lose any files in the process. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. WindowsVista Ultimate "Pass Any Exam. IEEE 1394a C. Windows Vista 64-bit edition D. Dual-channel C.4GHz spectrum. RDRAM D.11n B. Electrical surges C.com 263 Ac tua lTe sts . ESD D. Which of the following is the MOST likely cause of the customers issues? A.11g wireless signal. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO).co m . Windows Vista Home Premium B. RFI B. The customer has installed a new cordless telephone recently that uses the 2. USB 2. Any Time.0 D. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802. A.actualtests." .CompTIA 220-701: Practice Exam A.www. 802.

If the printer needs the queue cleared. If the printer needs a firmware upgrade to print multiple documents at once. Frequency B. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A. B. If the printer needs a memory upgrade to print multiple documents at once. Amperage Answer: C Explanation: "Pass Any Exam.co m Answer: A. DLLs E." . D.CompTIA 220-701: Practice Exam E.com 264 Ac tua A. Spyware B.www. Trojans C.B . Which of the following should the technician check FIRST? . WindowsVista Business Answer: D. C. Wattage D.actualtests. Freeware D. Hertz C.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). The user sent ten different documents over a span of an hour. Any Time. lTe sts A user reports that none of their documents are printing. A. If the print spooler service needs to be configured for multi-page printing.

Use an alternate route and get to the appointment ten minutes after the scheduled time.co m . You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. Any Time.com 265 Ac tua lTe sts . Alkaline C. Call another technician and have the other technician reschedule the appointment for another date. 127 D. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. Amperage and resistance are not selling points for power supplies. Pull over. "Pass Any Exam. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam. 32 B. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. Nickel Metal-Hydride B. It is standard among power supplies and has nothing to do with the devices connected to the power supply. call the customer from a mobile phone." .www. Lithium Ion D. D.CompTIA 220-701: Practice Exam Power supplies are rated in watts.actualtests. you must be careful about the wattage it provides. C. reschedule for another time. QUESTION NO: 875 How many devices are supported on a single USB port? A. Which of the following is the BEST course of action? A. Pull over. and explain the delay. call the customer and cancel the appointment. The technician had planned to arrive five minutes early. While replacing the power supply in your PC. B. 64 C.

explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. Which of the following is the BEST course of action? sts . Repeat the steps multiple times so that the user can understand the computer terms. C. and an error message of a corrupted file.actualtests. Work quickly. The customer would like another computer so they can make their presentation that is due in an hour.www. the hard drive has failed and the data cannot be retrieved within the hour. The user is attempting to install a local printer and has become frustrated and is berating the support staff. Remain calm and positive. Any Time. using the various OS options available.co m Answer: A . As the technician begins to evaluate the situation. Listen and ask questions using non-technical terms. D. After listening to the user. Speak slowly. B. to boot the computer and retrieve the users data to a shared network drive. direct the user to do a hard shut down with the computer and talk them step by step through the boot process." . Shut down the computer. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. until the technician can arrive and work on the computer themselves. the customer demands the computer be replaced immediately. Advise the user to not do anything else. explain with authority. D. C. The company has provided remote control software. B. Which of the following is the BEST method of working with this user? A. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. QUESTION NO: 879 A. Which of the following is the BEST course of action? "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms.

" .actualtests. in case the customer decides to sue for loss of data. such as a data recovery service. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. The customer states they have important documents and photos on the drive which cannot be replaced. Which of the following is the BEST course of action? A. Remain positive with the user. Which of the following options is the BEST course of action? A. and then explain why they cannot get the printer installed themselves. C. The technician receives a call and the caller ID shows the call is from the technicians childs school. Ignore the call. they determine that the hard drive has failed. Any Time. conducting an initial evaluation of the problem with the customer. explaining to the user the unit will be restored as quickly as possible.www. B. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook.CompTIA 220-701: Practice Exam A. D. Listen calmly to the user. larger model. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. C. explaining you will remote into the computer and assist in installing the printer. Document on the service record the steps the technician took to evaluate the drive. as the school can be contacted later in day. D. While the user is talking. use MMC to grant administrative rights to the user. until they have completely calmed down. D. what has happened to the drive and explain the options available. Explain to the customer in non-technical terms. B. B. Request the customer to leave the room while the call is answered. Immediately replace the hard drive with a new. and then tell the user to try the install once again. Answer: D "Pass Any Exam. but the data is gone. Inform the customer about the need to take the call from the school.co m 267 .com Ac tua lTe sts . Immediately stop working and leave the room to answer the call. C.

Which of the following is the NEXT step to take? A. Check the work area and keyboard for foreign substances.co m The technician has completed the repair action on the computer. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Install an on hand video card and show the customer it is repaired. D. B. Question the customer on any changes made to the computer before installing the video card.actualtests. C. C. Replace the PS2 keyboard with a USB keyboard and try again. B. Document the evaluation and actions taken." . . Test the computer to determine the probable cause of failure. Boot to BIOS/setup and confirm the hardware settings are correct. D. They have checked the printer and found coworkers have been printing documents. the video card is failing. C. D. B. Question the user to insure they do not attempt to make changes and break the computer again. Check the power connections to the equipment and see if there is a surge protector in use.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. Any Time. Establish the probable cause of the card failure for the customer.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. Discuss options acceptable to the customer to address the issue. Re-evaluate the repair theory to ensure the issue will not occur again.www. Which of the following is the NEXT course of action? . Which of the following is the NEXT step to take? "Pass Any Exam. Which of the following would be the NEXT evaluation step? tua lTe sts A.

C. Install the card using the customers log in.CompTIA 220-701: Practice Exam A. D.co m 269 . Which of the following describes the NEXT step to take? lTe sts . plug in the scanner. and then configure the card using the administrative account. Check that the network printer is connected to the USB port on theusers computer. C. The technician has to boot. The technician needs to install the scanner using the instructions provided. After installing the card with the administrative account." . Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam.www. Any Time. After installing the card.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. Ask the customer if they have installed a local printer at home. Ask the customer to open the printer properties and check the page size and paper orientation. B. After inserting the PCMCIA card. D. Answer: B QUESTION NO: 888 A. check Network Places to ensure proper card functionality. Which of the following actions will BEST resolve the issue? A. ensure the phone and modem properties are set for the local area code. and then install the drivers. B. as this may have deleted the network printer. D. have the customer test the card using their log in. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. The technician has to use Device Manager to update the drivers and then attach the scanner. The technician has to turn on plug and play before the scanner will work. C. B.actualtests. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer.

C. NETBEUI is designed to be used on small size LANs. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. When the Bluetooth function is enabled. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. TELNET C. B. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A.com 270 Ac A.actualtests.www. NETBEUI can only be used on pre-Windows NT networks. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. "Pass Any Exam. Any Time. C. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . the embedded keyboard will not function correctly. B. NETBEUI is unavailable on non-Windows operating systems. If the external keyboard number lock is toggled on. D. the Infraredport will no longer function. B.co m . D. Docking stations will only work if an external power supply is connected. C. Bluetooth devices will need to add the security code. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. A.CompTIA 220-701: Practice Exam A. If wireless security is enabled on the network. DNS D. HTTP B." .

NETBEUI is not a routable protocol. C.com Ac A. Redirect the customer to another printer if available. D:\i386\tools /cmdcons C. D. Verify which printer the customer prints to.CompTIA 220-701: Practice Exam D. and send a print job. They have a larger platter than other magnetic devices.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. They are susceptible to failure typically caused by strong vibration or rough handling. The customer works at a company where the users all print to networked printers. Ask the customer which printer the customer prints to. run a self-test. Which of the following is the BEST approach the technician should take? . and begin running diagnostics on the printer. and then attempt to print from the computer. turn the printer off and on. is setup as the default printer. ensure the device is still online. They have no moving parts and can tolerate vibration.actualtests. "Pass Any Exam. Any Time. Answer: A. B. D:\i386\tools\console B. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A. turn the printer off and on. tua lTe sts A customer reports that a computer can no longer print. B." . Reinstall the printer drivers. C. NETBEUI can only be used with DHCP. They require more power than other drive types. D. run a print engine test. and verify the correct tray is being selected before printing. E.co m Answer: D 271 .www. D:\i386\utilities\console D.

and require less power. and require more power. and require less power. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. more reliable. C. Solid state drives are slower.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. USB hard drive B. D. more reliable. DVD media. more reliable. Blu-Ray drives can read Blu-Ray media. B.www.com Ac tua lTe A.actualtests. Any Time. and CD media. Solid state drives are slower. more reliable. magnetic drives. DVD media. but not CD media. B. DVD drives can readBlu-Ray media. DVD media. Blu-Ray drives can read Blu-Ray media. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. IDE drive C. and CD media. Flash drive D.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . but not CD media. and require more power. DVD media. Solid state drives are faster. which of the following holds true? A. DVD drives can readBlu-Ray media. C. Solid state drives are faster. SATA drive sts . D." .

Any Time. 21 C. Liquid cooling systems are less effective at cooling the processor.www. B. and a switch transmits data directly to the device. Which of the following ports needs to be blocked to prevent Internet access? A.co m . "Pass Any Exam. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. where a router interconnects one or more networks. HTTPS D. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. by default? A. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol. A switch interconnects one or more networks. B. D.CompTIA 220-701: Practice Exam A. C. FTPS C. A router broadcasts all data packets that are sent on the network. A switch interconnects devices on the same network to be able to communicate.actualtests. FTP B. where a router interconnects devices on a network. Liquid cooling systems are more effective at cooling the processor. Liquid cooling systems are less efficient than the traditionalheatsink technology.com 273 Ac tua lTe QUESTION NO: 901 sts . 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A." . 20 B. C. 23 D.

and a router transmits data directly to the device. Format the hard drive. Hibernate Answer: D "Pass Any Exam. CDFS D.www. Standby C. which of the following file system formats would be the BEST choice for security purposes? A. B. NTFS B. Update the device drivers. C. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC.co m 274 ." .actualtests. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional. Backup the hard drive. Any Time. Suspend D. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. Partition the hard drive. which of the following is the BEST task to perform? A.CompTIA 220-701: Practice Exam D. D. Wake on LAN (WOL) B. A switch broadcasts all data packets that are sent on the network. FAT32 C.com Ac tua lTe sts .

but WPA2 was the most secure standard.11i network standard that ensures the most secure wireless encryption. Device Manager B. System Information C.com 275 Ac tua lTe sts . Broadcast name B. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A. but that could be easily hacked. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam. WEP2 C.co m . Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. Disk Management D. Encryption type D.www. WEP was the original encryption standard developed for WiFi networks. SAFER+ is used to encrypt Bluetooth communications. Security key used C. WPA D. WPA2 Answer: D Explanation: WPA2 is the more secure 802." .actualtests. Any Time. WEP B. WPA was an upgrade.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A.

Ctrl + Alt + L D. Fingerprint scanner C. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts . A program that appears to be harmless but has a malicious agenda. QUESTION NO: 910 Which of the following BEST describes a virus? A. Ctrl + Alt + Esc B. Port 25 has been opened. B. Any Time. D. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Which of the following has MOST likely been performed? A. A malicious program that spreads itself in a system without the need of a host. Malicious code that can propagate itself to different host files. Windows Key + D C.actualtests. Port 25 is no longer being used. Drive lock D. B.CompTIA 220-701: Practice Exam A.com Ac A.www.co m 276 . Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25. A program that is used to track user information for commercial reasons. IR scanner B. "Pass Any Exam." . C.

IDE C. Data has been backed up. Data has been restored. Biometrics C. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. Any Time.com 277 Ac tua lTe sts . SATA B. Port 25 is running at full duplex. Port 25 is setup for port forwarding.actualtests. B. The hard drive has been reformatted. BIOS security D. D. Which of following drive types did the technician install? A.www.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A.CompTIA 220-701: Practice Exam C. m Answer: B . C. Solid state Answer: D "Pass Any Exam. Username and password B. PATA D. D. The hard drive is set to pre-format conditions." .

7GB? A. Solid state B. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4. IR keyboard D. Any Time. FDD D.co m 278 . Laser barcode reader C. Floppy disk C. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam. Single-layer DVD D.7GB of data. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A.www. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Optical C.com Ac tua lTe sts .actualtests. CCD barcode reader B. Dual-layer DVD B." .

Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A. Task Bar D.www.actualtests.co m 279 . Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . My Computer D. VGA D. Start Menu C. S-Video C. Task Manager B. HDMI B. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. Control Panel C." .CompTIA 220-701: Practice Exam A. Resolution C. Event Viewer "Pass Any Exam. Degauss D.com Ac A. Any Time. Auto Alignment B. My Network Places B.

Wireless B. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A. Cable D. Password C. Satellite C.com Ac Biometric authentication is a security feature preventing access to a device. Dial-up C. DSL D. Which of the following is an example of this feature? tua lTe sts A.actualtests. Fingerprint scan B. Any Time. "Pass Any Exam." .co Which of the following network connections uses an analog signal? m 280 . Verbal recognition D. Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Satellite .www.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Dial-up B.

400Mbps B. 480Mbps C.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2.www.co m 281 . 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A. Cell phones B.com Ac tua lTe sts . 10 meters (33 feet) D." . 5 meters (16 feet) B. 800Mbps D. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A.1 C.actualtests. USB 2. Desktop PCs D. IEEE 1394a D. PDAs "Pass Any Exam. USB 1.0 B. Any Time. Notebooks C. 7 meters (23 feet) C.0 interface? A.

" . Control Panel > System Applet > Properties > Advanced Tab D. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam. 300Mbps C. 7 B.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A. 15 C.www. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . 63 D. Right click on My Computer > Properties > Network Identification Tab C. 400Mbps D.actualtests. 800Mbps . Right click on My Computer > Properties > Computer Name Tab B. 150Mbps B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. Any Time.

RW drive Answer: B QUESTION NO: 934 In Windows XP. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A.www.actualtests. Intel Pentium M B. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Optical DVD.CompTIA 220-701: Practice Exam A. Windows Server 2003 C. Intel Itanium C. Laptop LCD screen B. Windows 2000 Professional D. USB mouse D. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts .co m . which of the following is the proper way to delete a print job in queue? A. Intel Pentium 4 Extreme Edition D. WindowsVista Business B. CRT monitor C. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B.com 283 Ac A. Intel Core 2 Duo "Pass Any Exam. Any Time." .

Answer: B While replacing an ATX power supply in an older model desktop PC. D. After clearing it with the manufacturer. B.www. Answer: B "Pass Any Exam. 4-pin male to male D. the technician observes the motherboards main power connector has less pins than the new power supply cable.actualtests. C. The FilterKeys option is enabled. D. Which of the following is the correct cable to use? A. The NumLock option is enabled." . 6-pin male to 4-pin female B. the cable is plugged in and the PC is up and running. numbers appear on the screen. The StickyKeys option is enabled. C. Which of the following is the MOST likely cause of this situation? A.co m 284 .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. 9-pin male to male C.com Ac QUESTION NO: 939 tua lTe sts . 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. The ToggleKeys option is enabled. Which of the following is the BEST reason why this fix worked? A. Any Time. Older ATX power supplies are no longer available. B. Newer ATX power supplies are 20/24 pin compatible. Newer ATX power supplies do not use pins 21 through 24. Older ATX power supplies have a separate P4 connector.

DDR2 C. On the front side bus D. On thesouthbridge chip C. Cable C.actualtests. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. Print test page B. DSL D. Any Time.www. Printer settings D. Fiber B. RDRAM "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A." . Print queue C. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A.co m 285 . Between the CPU and RAM B. SODIMM D. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. SDRAM B.com Ac tua lTe sts .

BNC B.11a B.actualtests.www. Plenum B. UTP .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A.11g D. Any Time. ST C. RJ-45 D.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam. Non-plenum C. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A. STP D. 802." .11n C. 802.com Ac Which of the following wireless types. 802.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 . 801. has the GREATEST throughput and amount of coverage? tua lTe sts A. by default.

Press ctrl + alt + delete on the keyboard. Maximum input voltage B. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone.CompTIA 220-701: Practice Exam A. Any Time. Maximum output wattage D.www. Which of the following is the NEXT step in the troubleshooting process? A. Trojan attack C. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work.co m . The technician explains this is against company policy. Social engineering B. B. Denial of Service (DoS) attack D. Re-install the OS. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. C.com 287 Ac A. D. Which of the following threats has been attempted? sts . Dealing appropriately with confidential materials B. Attach an external keyboard. Update the keyboard drivers. Compliance in the workplace "Pass Any Exam. Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department." . Maximum resistance C.actualtests.

R. Which of the following security elements governs data sensitivity? A.CompTIA 220-701: Practice Exam C. Task scheduler C. Self monitoring." . Which of the following should be used? sts QUESTION NO: 952 .com 288 Ac tua A. Despite the stricter performance specifications. 30 meters (100 feet) D. Any Time. Event Viewer B. It is company policy that all documents be labeled even if they are not sensitive. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length.co m .A. 150 meters (492 feet) "Pass Any Exam. Professionalism in the workplace D. Cultural Sensitivity D. analysis and reporting technology (S. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. token ring. A. and ATM.www. Unclassified B.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. 328 meters (1076 feet) B.actualtests. Configuration Utility D. Exceptions C. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services. 100 meters (328 feet) C.M.

fixed resolution of an LCD is called the native resolution. . This chemistry has a high energy density and is lightweight. A. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. Besides they only receive charge if the voltage is low.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. Alkaline D. Native resolution B. Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices. NiCd B. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A.co m Explanation: The single.www. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss. Pixelation D. NiMH C." . Contrast ratio C.actualtests. Any Time.com 289 Ac tua lTe sts .

ACPI must be supported by the computer motherboard. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A. the motherboard and processor must support the standard. Portability B. YOU must be running Windows 95 or later C. The motherboard must support ACPI D. Any Time. Answer: B Explanation: You need Windows 98 or later to use ACPI.CompTIA 220-701: Practice Exam A.actualtests. The processor must support ACPI. Desktop replacement D. True B. . The BIOS must support ACPI B.www. Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. QUESTION NO: 959 "Pass Any Exam. You always need to compromise in configuration when you purchase a laptop in your decided budget.co m Answer: B 290 . Increased performance C.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance. and the operating system." . basic input/output system (BIOS). In addition. Higher-quality construction Which of the following is not a requirement for ACPI to function? A.

72-pin SIMM C. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. 200 MHz and 266 MHz with operational voltage 2.actualtests. Mouse C. such as wireless communications. The SIMM is the predecessor to the DIMM. Any Time.www. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick.5v.com Ac tua lTe sts . Touchpad B.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. 168-pin DIMM B. RFI B. ESD C." .co m 291 . EMI Answer: A "Pass Any Exam. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. The SDR SDRAM uses DIMMs with 168 pins. 184-pin DIMM D. CRT D. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. Point stick D. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A.

com 292 Ac tua lTe sts A. D. Boot the system without scanning drives.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode. Run Windows without processing AUTO EXEC.co m What does Safe Mode allow you to do? . Logic bomb D. The server log Answer: B. DOS B. Any Time. C. Worm C.www.) A. Windows loads only basic files and drivers so that you can find out the configuration errors easily. Start Windows using only basic files and drivers. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A. Skip loading the Registry. thus forming an image on the drum? "Pass Any Exam." .SYS B. .BAT and CON FIG. The manual that came with the card D. Where could you check for troubleshooting information? (Choose all that apply. The video card manufacturer's website C. Another computer with the same video card B.actualtests.

Generators extend the requirement to periodically change passwords.actualtests. Generators eliminate the requirement to establish log-in attempt limitations. Generators create new passwords every time a user signs in to prevent social engineering. Writing B. D. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A. Worn pickup rollers C.www.CompTIA 220-701: Practice Exam A. What can we benefit from a password generator? lTe sts . C. it can be easier to use a password generator based on that set of rules than to manually create passwords. When a password policy enforces complex rules.com Ac tua A password generator can be part of a password manager. Defective toner cartridge B. Brokenfuser Answer: B QUESTION NO: 967 A.co m 293 . Any Time. B. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A. Generators eliminate a user's tendency to create passwords that can be a security liability. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum.EXE "Pass Any Exam. Automated System Recovery (ASR) B. thus forming an image on the drum." . RDISK. Transferring C. Developing D. Dirty drum D.

" . True B. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP.CompTIA 220-701: Practice Exam C. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. AC out B. A.www. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A. CSMA/CD "Pass Any Exam. you need to use Automated System Recovery (ASR). CSMA/CA D.com 294 Ac tua lTe sts .co m . DC in.actualtests. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. DC in. False Answer: A QUESTION NO: 970 Of the following voltage pairings. Any Time. DC out C. DC out D. of power supplies and AC adapters? A. AC in. and CD media. respectively. which one accurately represents the input and output. DVD media. AC in. AC out Answer: C Explanation: The AC in. ISO C. OSI B. Enhanced Startup Disk (ESD) D.

D Explanation: The wireless IEEE standards for your laptop that can operate in the 2.11a B.11d is not a commonly implemented standard." . 802. Complete B.11g tua Which of the following wireless IEEE standards operate on the 2. Any Time.11b C.4GHz radio frequency and are directly compatible with each other? (Choose all that apply.com 295 Ac A. Incremental D.4GHz radio frequency range and are directly compatible with each other are 802. 802.11b and 802. 802. QUESTION NO: 973 Answer: B.www. you need to select the normal backup type.11g. it only backs up files the files that have changed since the last backup.11d D. Normal C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A. 802.) lTe sts .co m . Although Incremental backup clears the archive bit. 802. Copy backs up all files but does not clear the archive bit.actualtests. There is no such option as Complete backup.11a operates in the 5GHz range and 802. The normal backup clears the archive bit after backing up to let the system know that the file was backed up. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit.

QUESTION NO: 977 "Pass Any Exam.CompTIA 220-701: Practice Exam A.EXE D.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A.44MB.BAT B. Mantraps C. WINNT.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A. . The extended-density 3½? floppy diskettes can be formatted to 2.actualtests.88MB.EXE C.co m 296 . Security zones D. Any Time.44MB D." . 720KB C.www.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1. INSTALL. 1. 360KB B. It is the first layer of access control that is intended to delay or deter entrance into a facility. 2. SETUP. Perimeter security B. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility. WINNT32. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively.

" . Ring D. UNDELETE B.com 297 Ac tua lTe sts . System files not found B. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. A. BUS C. and ReaD.actualtests.CompTIA 220-701: Practice Exam In order to delete and/or replace system files. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. ERASE C. AUTO EXEC. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. Swap file issues OE.www. System. which command do you use to remove the Hidden. Any Time. Configuration file issues C. ATT RIB D.BAT issues D. True B. and then remove it from laptop.co m .Only attributes on the file before you replace the file? A.Boot file issues Answer: C "Pass Any Exam. Star B.

Archive D. System "Pass Any Exam. False tua QUESTION NO: 983 lTe Answer: A sts A. False . Hidden.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. Which type of attack is probably occurring? A. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A. B. Virus attack D.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol. The server indicates that it has exceeded its session limit. m 298 .www.com Ac A.actualtests. Read Only C. Any Time. Smurf attack C. TCPACKattack B." . True B. True B.

They are supported by NTFS files system.) A. What services are associated with these ports? (Choose two. You notice that among all of the other ports. port 443 and port 80 have been disabled. Cable B. Read Only.B." . which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . Archive. True "Pass Any Exam. Compression Answer: A.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden. Satellite C. The attributes such as Encryption and Compression are not supported by FAT 32. QUESTION NO: 985 You are administering a system that has been locked down for security reasons. DSL D. and System attributes on the files.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. eSATA and Express Card/54 are examples of hot pluggable devices A. Any Time.C. FTP C.CompTIA 220-701: Practice Exam E.D QUESTION NO: 986 A. Telnet B. Refer to the following Internet connectivity methods.co m 299 . Dial-up Answer: C QUESTION NO: 987 USB. HTTPS Answer: C.actualtests. HTTP D.www.

25-inch form factor and must be installed in the larger drive bays C.actualtests." . LED Answer: B QUESTION NO: 990 Which of the following password. POST B. floppy drives have a 5. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A. the floppy drive requires no external access. is necessary to be entered before booting into the operating system? A.CompTIA 220-701: Practice Exam B. BIOS D. B.ROM drives.com Ac tua lTe sts QUESTION NO: 989 . CCFL C. Any Time. LDAP Answer: C "Pass Any Exam. D. once setup. you must insert the connector correctly or the drive can be damaged. CRT B. floppy disk drives can no longer be purchased new. Because it is antiquated technology. Like DVD. Like a hard drive.co Answer: D m 300 . User Accounts C. LCD D. Although some drives might not clearly key the receptacle for the Berg power connector. Hide answers/explanations Atypical backlight technology is A.www.

however. if it is used in a hotel or on an airplane. D. Driver signing D. C. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards." .com Ac tua lTe sts . YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. the portable computer will automatically connect to a wireless network. Roaming profile B. Live CD B.co m 301 . modern operating system on a computer lacking mutable secondary storage? A. Network C. B. For example. Any Time. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location.actualtests. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. Hardware profile C.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. which statement concerning CPU and RAM configuration is most true? A. a portable computer with a docking station is generally connected to a local wired network. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. Which of the following feature enables that? A. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. "Pass Any Exam.www. Floppy D.

WAN D.com 302 Ac tua lTe A. HTTP sts .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A. As an experienced technician. Remove LCD C.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. During your working hours. Remove PC card adapters B. FTP B. Remove DVD.www. VPN C. malicious software that changes the user's home page D." . malicious software that is self-replicating and self-propagating B. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. Remove Backlight D. malicious software that monitors Internet surfing habits C. Any Time. what is your recommendation so as to avoid the potential damage during transit? A. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company.actualtests.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m .

C:\System\Windows32 C. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. C. True B.www. Any Time. A VPN is a secured line of communication between two points through a public network. C:\Win\System32 "Pass Any Exam. B. Default gateway D. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.com Ac tua lTe Refer to the following descriptions. IP address B. C:\System32\Win B. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 .co m 303 ." . D.) A. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. Subnet mask C. A VPN is a private network between two computers using wireless cards without using a wireless access point between them.actualtests. DNS server Answer: A.B A.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A.

www. SPGA "Pass Any Exam. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot.actualtests. Backlight B. Illegal operation D. what is the error that will be generated? . QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A." . LPGA D. Inverter C.CompTIA 220-701: Practice Exam D. System lock-up sts When a Windows-based application attempts to access memory another program is using.co QUESTION NO: 1002 m 304 . General protection fault C. Windows protection error B. Screen D. ZIF C. Any Time.com Ac tua lTe A. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. It also occurs when a program tries to access a memory address which does not exist. Socket479 B. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A.

Drive interface B. Controller C.www.co m 305 . single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A.R D. Host adapter Answer: A "Pass Any Exam. and then clicking and dragging D. Single-sided. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. double-layer DVD+R B. The dual layer capacity of Blu -ray disk is 50 GB. Double-sided. single-layer DVD. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A. Right-clicking the mouse and dragging the Taskbar to make it bigger B. Moving the mouse pointer to the top of the Taskbar. Highlighting the Taskbar and double-clicking in the center tua lTe sts . No other given options can store roughly more than 17GB of data.com Ac A. Double-sided. single-layerBlu-ray disc C. Any Time." . Hard disk D. Left-clicking the mouse and double-clicking the Taskbar C. Double-sided. pausing until the pointer turns into a double-headed arrow.actualtests.

Social engineering B. You explain to them that not every attack depends on implementing advanced technological methods.com 306 Ac tua lTe sts .CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk. 22 C. controller. Biometrics "Pass Any Exam. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system. QUESTION NO: 1007 To increase security.co m ." .actualtests. and a host adapter. you decide to use your firewall to block the Telnet protocol. 23 D. you explain. Perimeter security D. Which port will you need to block to prevent Telnet from being used? A. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. What is usually a cause of this? A. Spilled liquid B. Any Time. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. Power surge D. you're trying to educate users on the importance of security. you notice a discolored area.www. IDS system C. Some attacks. take advantage of human shortcoming to gain access that should otherwise be denied. What term do you use to describe attacks of this type? A. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. A HDD magnetically stores data on discs that are known as platters. Improper manufacture C. 21 B.

to describe their 1394 products. A. which can connect up to __peripherals in a daisy-chained topology.link and Lynx. Other companies make use of other named such as i. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A. 63 D.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple. 127 C." . lTe sts . /more Answer: A QUESTION NO: 1012 "Pass Any Exam.www.co m 307 . A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. This is because it is not only high speed but also supports isochronous data. It was used with trademarked name FireWire. such as video devices. /help C. which means delivering data at a guaranteed rate. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment.actualtests. /and D. /? B. 15 B. Any Time.

Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A." .CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. C. how can you start a search for files and folders? A.co m 308 . Toner cartridge are used in Laser toner cartridges contain dry ink (toner). Ipconfig C. D. Run search.exe at the command prompt. Any Time. Tracert D. Click Start-> Search. B. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle. sts . Click Start-> All Programs-> Search. This ink is fired through Ink Cartridge. Ink cartridge B. Ping B. Paper tray Answer: A QUESTION NO: 1014 In Windows XP.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. Toner cartridge C. Daisy wheel D.actualtests. Answer: D "Pass Any Exam. Left-click a directory and choose Find.www. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics.

D. Use a cart for heavy objects.18. Ensure that there are no safety hazards in your path. Provide properly maintained tools and equipment. Carry monitors with the glass face away from your body.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. Answer: B. D.www. which of the following are good procedures to follow? (Choose all that apply. Attend yearly OSHA safe work environment seminars. Class A B. Answer: C.com 309 Ac tua lTe sts A.1.co m You have a computer with the IP address 171. Lift by bending over at the waist. Display an OSHA poster in a prominent location. Berg "Pass Any Exam. Class C D." . Keep records of accident reports.actualtests. C.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. This is not a valid IP address .D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment.C. What class is this address? . B. AT system connector B.) A. C.226. Class B C. B.) A. Any Time.

com Ac tua lTe sts The docking station adds expansion capabilities. Any Time. . False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. A bad erasure lamp D. S3 D. S1 B. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer.) A. S2 C. What two things are the most likely causes of this problem? (Choose two.CompTIA 220-701: Practice Exam C. S4 QUESTION NO: 1020 A.actualtests. True B.www. ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A. to a laptop. A faulty transfer corona wire B." .co m Answer: C 310 . For example. An overheating printer C. you see residue from previous images on the output. as well as additional ports. Molex D.D QUESTION NO: 1022 "Pass Any Exam. without sacrificing the mobile computing functionality of the machine. A broken cleaning blade Answer: C.

B. Recently. there is something wrong with it. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year. Memory cards C. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. C. Inform the customer that others are waiting. SATA hard drives most often use the same type of power connector as PATA hard drives." . The technician will get back to them as soon as possible. Ask the customer to check daily to see when it is completed. Ask the customer when they would like to have the work completed. What is the best answer to that? A. C. Before leaving the Repair Center. So. while Berg connectors are used with floppy drives. SoliD.actualtests. you are responsible for fixing the problem. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. Give the customer an estimated time for repair based on the technicians assessment. Thumb drives B. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. The 4 pin Berg connectors provide power "Pass Any Exam. D. B. Molex connectors are used with PATA hard drives. but he has no idea what the problem is. the customer is anxious to know when he might come back to pick up his computer. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. Therefore they use Molex connectors.state drives D.com 311 Ac tua lTe sts .CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Any Time. he takes the computer to the Repair Center and as a technician.www. D.co m .

000 volts to feel a shock. It also allows you to write notes directly on the screen with a special pen called stylus.actualtests. The P8 and P9 connectors are used by AT-based motherboards.com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3. Tablet C. SATA hard drives and PATA hard drives do not use the same type of power connector.co m . Luggable B. 300. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function.000 volts is below human sensation.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting. 300volts B.000volts D.000volts C. lTe sts ." . ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors. 3. 30. The charge below 3. "Pass Any Exam. Any Time. It has a fliparound screen and can be held like a large notebook. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A.www. Both SATA Power connector and Molex connector cannot be used on the same drive. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector.CompTIA 220-701: Practice Exam supply to floppy drives. Netbook D.

actualtests.www.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB.co m 313 . Any Time.com Ac tua lTe sts . False Answer: A "Pass Any Exam. eSATA and Express Card/54 are examples of hot pluggable devices A." . True B.

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