CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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SDD B." . The PC needs an AT-to-ATX adapter. Intrusion detection C. Which of the following can be disabled in the BIOS to prevent this message from appearing? .www. HDD Answer: D QUESTION NO: 20 "Pass Any Exam. The PC needs a 26-to-20 pin ATX adapter. B. WiFi Protected Access (WPA) D.com Ac tua lTe A. Any Time. D. Trusted Platform Module (TPM) B. Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened.actualtests.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. Flash C.co m 7 . The PC needs a 24-to-20 pin ATX adapter. Which of the following is needed to solve this issue? A. Tape D. C. The PC needs a NLX to ATX adapter. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A.

MIDI C. video and game controllers'>double click on the name of the sound card> Troubleshoot' B. Hardware Compatibility List "Pass Any Exam. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. System Information B. Cable C. HDMI .com Ac tua lTe sts A. DVI B.co m Which of the following connectors are used for musical equipment? 8 . After extracting the driver. how would the technician update the driver? A.www. DSL B. Any Time. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A." . Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D. Satellite D.CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. Device Manager> expand 'Sound.actualtests. 6-pin mini-DIN D.

D.255." .www. 128. Sound card B.255.1-126.255 D. 224.255. B. Watson D.0.0. 1.com 9 Ac tua lTe A. However. Which of the following components has MOST likely failed? A. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A.CompTIA 220-701: Practice Exam C. Dr. Toner is applied to a photoconductor and transferred to the media. because of the wide variety of models shipping with this BIOS.255.255. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur.0-223. the beep codes may vary.0-255.0.255. A wax-based substance is melted and applied directly to the media. C.255.0-191. sts In the laser printing process.0.255 C.actualtests. Power supply C.co m Answer: A .0.0. "Pass Any Exam. NIC D. which of the following is true? .255. Any Time. Heat is applied to heat-sensitive media to create an image.255 B. and 2 short beeps.1. 192. Toner is sprayed to the media.1.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long.

Blu-Ray D. RJ-11 D.com 10 Ac A technician is installing Windows Vista onto a new computer locally. BNC . ST C. After questioning the user. Floppy B.actualtests. NAT translation D.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. Which of the following describes the method the technician would MOST likely use? tua lTe sts A. The technician comes to the conclusion that liquid was "Pass Any Exam. PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue. Any Time.co Which of the following connector types is used on CAT5e cable? m ." . SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. DVD C. MAC filtering C. the technician discovers that the user was eating lunch while typing the document. in which the keys are not typing anything within document editing software.www. WPA encryption B. RJ-45 B.

because most of the electronic components (CPU.CompTIA 220-701: Practice Exam spilled onto the keyboard. QUESTION NO: 33 "Pass Any Exam. Make closing notes of the repair. The printer successfully feeds paper through the unit while running the manufacturer's print test. Check the ink cartridges for proper ink levels. 5 C.3 B. Any Time. chipset. Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). Ask the user open-ended questions. C.com 11 Ac tua lTe sts . which of the following would be the NEXT step to follow? A.3 V for power supply.www." . D. Verify the system functionality. PCI . A. Which of the following should the technician do FIRST? A. Check the toner levels in the printer. C.3 V rails. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. B.actualtests. D. 6 D. 24 Answer: A. 15 E. AGP and ISA cards) used 5 V or 3. Update the firmware in the printer. RAM.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. 3. but nothing is being printed on the paper. B.co m . Replace the keyboard with a new keyboard. According to the troubleshooting theory. Replace the fuser in this printer.

Any Time. when the video game starts the computer crashes. Smart card reader C. Run a System Defragmentation D.com Ac A. 80 "Pass Any Exam. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer. Barcode reader B. 21 B. Provide for heat transfer from a component to theheatsink D. Update the video driver B.www. Which of the following should the technician perform FIRST? A. 25 D.actualtests.co m 12 .CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A. Insulate a component from the friction of theheatsink B. Reduce heat on a component through evaporation C. KVM D. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts . 23 C." . Roll back the video driver C. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A.

Ask the user to close the document so that the work can proceed. Which of the following steps would be BEST to take? A. Without it the computer will not "Pass Any Exam. C.co m . Copy the document to a network drive as a backup so that work can proceed. Close the document without commenting to the user and proceed with the work. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them. Flexible PVC outer jacket C. Complex logon passwords D. Upon making the connection. Power on password B. Recommended for analog phone lines B. Any Time. B. the technician discovers the customer has a confidential document open.actualtests. Leave the document open and do not mention it to the user and proceed with the work.com 13 Ac QUESTION NO: 39 tua lTe sts . D. Intrusion detection C. Recommended for ceiling use only D. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A.www.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem." . Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. When the system is first turned on it will prompt for the Power On password.

D. B. The card is a PCI Express card and the laptop supports PCMCIA. However. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. The card is a PCMCIA card and the laptop supports PCI Express cards.www. The computer's BIOShas the USB printer below the hard disk in the boot order priority list. Which of the following is MOST likely preventing the machine from booting normally? A.co A technician is trying to install a previous-generation expansion card into their new laptop. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. B. RJ-11 C. Which of the following is MOST likely the reason? m 14 . USB printer. The computer's BIOShas the flash drive above the hard disk in the boot order priority list. The expansion slot needs to be enabled in the BIOS first. Any Time. D. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A. Answer: B "Pass Any Exam. BNC D. the card refuses to fit into the expansion slot. and USB webcam installed and connected.' It has a USB flash drive." . RJ-45 B. sts . C.CompTIA 220-701: Practice Exam continue to boot. C.com Ac QUESTION NO: 42 tua Answer: D lTe A. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found. The card needs to have the compatibility jumpers set before it can be installed into the system.actualtests.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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co m . Start>Settings>Network Connections B. the technician checks the port the printer is assigned to and finds it is set to LPT1:. Upgrade the processor B. Which of the following is the BEST course of action? A." .D QUESTION NO: 64 While a technician is working on an employee's computer. Delete personal data Answer: B. Start>Settings>Control Panel>Accessibility Options D. Request the manager to assist in the situation. It is inhibiting progress because the technician cannot concentrate and becomes irritated. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard.com 21 Ac A technician receives a computer that is having trouble printing to a network printer. C.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . A. Politely inform the user that all questions will be answered later. Leave the station and call another technician to complete the repair.actualtests.www. Update the BIOS C. Upgrade the firmware E. which of the following are best practices? (Select TWO). Which of the following devices are the additional four pins used? "Pass Any Exam. A. After checking to make sure the network printer is available. B. Any Time. another user begins asking irrelevant questions. D. Start>Settings>Control Panel>Administrative Tools C. Take a long break to step away to relax and refocus. Delete existing programs D.

Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. Personal calls B. Applets B. a user is unable to print documents to locally attached printers or network printers. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A. Timeliness D. The processor C.co m 22 . Extra RAM D. Positive attitude Answer: A "Pass Any Exam.www. Extra drives B. The user was able to print previously. Incompatible print driver D.CompTIA 220-701: Practice Exam A. Widgets D. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 ." .actualtests. Cultural sensitivity C.com Ac A. Printer hardware problem C. Print spooler is not running tua lTe On a Windows computer. Incompatible cabling B. Any Time. Features C.

Anti-virus software D.4GHz band with a maximum data rate of 11Mbps? A.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. 802. Any Time. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2.11a B. printer.11g D.www. Anti-spyware software B. 802.co m 23 .com Ac tua lTe sts . 802.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A. Anti-adware software C. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard." . 802.actualtests.11b C. Use a slightly damp cloth and a vacuum D. monitor. and network when using a laptop? "Pass Any Exam. mouse. Use a dry paper towel and an anti-static strap C. Use a lint free cloth and glass cleaner B.

255. Offer different repair options for the user's convenience.255.0 Answer: D "Pass Any Exam.0.com Ac tua A. C.CompTIA 220-701: Practice Exam A. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts .0. B. a technician's NEXT course of action should be to: A. After they finish explaining. Provide a way to recover corrupted print jobs through the command prompt. B. 127.0. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation. Restate the issue or question to verify understanding.255. Provide a way to access the hard drive in an emergency through the command prompt." .255 D. 192. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. Delete a virus that has infected the hard drive through the command prompt.0. C. D. 255.actualtests. Network hub C. D.www. Bluetooth B. Provide proper documentation on the services provided.co m 24 . Docking station D.255 C.255. Listen and do not interrupt the customer. Allow the restoration of a previously made image of a desktop through the command prompt. Any Time.0 B. 224.

Blu-Ray D. The processors contain 64K new transistors. SD card B. Hyper-threading B. The processors have an additional 64 instruction sets. Zip drive C. C. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A." . The processors provide a 64-bit register. SpeedStep technology C.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. D. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? .www. The processors are made with a 64nm manufacturing process. AMD Athlon 64 and 64 FX? A.actualtests. B. Any Time. Dual core processing . Stylus "Pass Any Exam. Quad core processing D.

www. FAT C.com Ac tua lTe sts A. ISA D.co m Which of the following file systems MUST be used when implementing EFS? 26 . Any Time." . CDFS . Which of the following is the MOST likely reason? A. Smart card C. Biometrics D. QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. "Pass Any Exam. FAT32 B. PCI B. AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive.actualtests. PCIe C. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface. NTFS D. The hard drive needs ATA drivers loaded via the F6 option during install.CompTIA 220-701: Practice Exam B. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone.

A smart card reader B. PCI Express card B. it will ask you if you want to install drivers. Of which of the following is this an example of? tua lTe sts . A biometric device D. Before the drive is replaced. KVM C. D.www. The hard drive is incompatible with Windows XP and needs replacement. Docking station Answer: D QUESTION NO: 85 A.com 27 Ac A technician has a security device which displays a number that changes overtime. The hard drive did not have the jumpers configured correctly and needs to be checked. The hard drive needs SATA drivers loaded via the F6 option during install.co m . Any Time. PCMCIA card D.CompTIA 220-701: Practice Exam B. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive." . You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. otherwise it may try to boot from floppy ).actualtests. which of the following troubleshooting steps should be done? "Pass Any Exam. C. A token device C. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. Just at this point press F6 and show the drivers on the floppy. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A.

www.CompTIA 220-701: Practice Exam A. services. Establish a theory of probable cause B. The Services window will open.exe in the Run box accessed via the Start Menu. services. Identify the problem C.actualtests.msc from the Run option on the Start Menu. MMC C.mmc B. gpedit.exe D. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware. Any Time. sts ." .co m . MSCONFIG Answer: B QUESTION NO: 89 802. Device Manager B.exe C. software and network components? A. followed by clicking the Services tab. The first is to use the MS Configuration Utility by typing msconfig. If you want a quick visual of which items are running or stopped.11g has the potential to support up to: "Pass Any Exam. Perform a backup D. but the information is limited. this is fine. msinfo32. The preferred way to make changes to services is to launch services.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. MSINF032 D.

actualtests. 11Mbps. Passwords D. that causes the system to "crash. Save information for critical files before system shut down C. Any Time. D. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). Diagnostic purposes of a critical system error D. known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A.co m 29 . C.com Ac tua A.CompTIA 220-701: Practice Exam A. 54Mbps. 50Mbps. Windows Vista Home "Pass Any Exam. B. 100Mbps. of a non-recoverable nature.www. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A. Windows Vista Ultimate B. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . Smart cards C." The term is named after the color of the screen generated by the error. Firewall B." . Driver updates for new installations B.

Any Time.co m . a technician should look in which of the following default locations? A.CompTIA 220-701: Practice Exam C." .com 30 Ac tua lTe sts . Cordless phone B. C:\Windows\System32 B. Which of the following BEST solves this issue? A. QUESTION NO: 95 A laptop's battery will not charge. A. C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86). C:\Users\ D. Remove all unneeded peripherals B. LCD C. C:\ProgramFiles C.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista.actualtests. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO). Windows XP Home D. Microwave E. CRT Answer: A. Toggle theFn keys C. Magnet D.www. Plug the laptop into a UPS Answer: C "Pass Any Exam. Swap the A/C adapter D.

co m 31 . sts . Where can the technician configure this setting? A. SDRAM D.com Ac QUESTION NO: 98 tua Answer: B lTe A. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. B. Internet Explorer Properties D. D. A private tunnel through the Internet to securely communicate with a remote network. DDR RAM C. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. A security encryption feature that encrypts wireless traffic with an access point for communication.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop." . Any Time. C. RIMM B. BIOS B. Control Panel C. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam. Which of the following memory types would be the correct type? A.www. A network which has no connection to the Internet and is private by design.

DL B. USB 001 B. Which of the following types of portable media offers the LARGEST storage capacity? A. Any Time.co m 32 . CD. AGP D.com Ac tua lTe QUESTION NO: 101 sts Answer: B . IP_ip_address E.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO). Test the software and hardware drivers before the operating system loads. DVD. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A.R D.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO). A. A. EISA E. CD.actualtests.www. Test the essential components of the system during power on. Load the operating system into memory during power on. IEEE 1394 "Pass Any Exam. D. \\computername\sharename C. SNMP D. B.RW C. PCIe B." . DVD. C. ISA C. Check for the latest motherboard firm ware updates.

co m 33 .D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer. QUESTION NO: 105 "Pass Any Exam. Helpprevent moisture buildup in the case. Helpensure proper air flow through the case. Helplimit radio frequency interference (RFI) inside the case. D. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol.CompTIA 220-701: Practice Exam Answer: B. C.actualtests. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. HTTP C. Any Time. The cooling of some components can be reduced or totally eliminated and can cause damage. if your PC's enclosures are open.www. sts . then the cooling of the PC changes dramatically. Help limit electrostatic discharge (ESD) inside the case." . B. Answer: B QUESTION NO: 104 A. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer. HTTPS D. However. SMTP B. This address can be verified from printer's configuration.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. a technician notices that several unused expansion card slots have open ports.

www.com Ac tua lTe sts . RJ-45 "Pass Any Exam. The print queue window from system tray B. C. Answer: C. To find this problem you can ping the printer from your computer.actualtests. A technician has verified the printer is online and prints a configuration page from the printer. The printer needs to have a cartridge replaced. Sometime if the IP address of the printer is changed you cannot print. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using.co m 34 . QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A. BNC C. A. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. B." .CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. Print spooler view in the Printers Control Panel D. The printer would not start printing again till that print job is removed from the queue. New drivers have been released and need to be installed. QoS for printing is not functioning over the LAN. D. The printers IP address has changed. T-Connector B. Any Time. Sometimes. Properties of the printer from the Printers Control Panel C. Which of the following is the MOST likely cause of the issue? (Select TWO). certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. A job in error status is at the top of the print queue. E.

Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. 1x B. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO). The Syntax IPCONFIG /all displays full configuration information.CompTIA 220-701: Practice Exam D. B.actualtests. You can type the Ipconfig command by "Pass Any Exam. Any Time. D. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. 6x D. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector. C.www. A. 3x C. Start>Run>typeipconfig>click OK and ask user to read the results. 24x Answer: A. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector." . How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. sts .co m . 1x and 8x bus speeds can be used.com 35 Ac A user calls and says they cannot get to the Internet. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN).D QUESTION NO: 109 A. 8x E. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer.

The DNS server strictly functions as an ip address lookup for a given domain name. press F2.co m 36 . Which of the following is needed to perform an ASR restore in Windows XP? A. C.www." . Recovery console C. Secures network traffic through shared key encryption.. Operating system CD B. The recovery process will start.com Ac tua lTe sts QUESTION NO: 111 . QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO).. A. Dynamically assigns IP addresses for easy client configuration. Any Time.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command. Provides resolution of host names to IP addresses. dxdiag "Pass Any Exam.actualtests." at the bottom of the screen. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . Provides security for a network through the use of ACLs. Vendor recovery CD D. B. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. chkntfs B. D. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A. you need Operating system CD and the recovery floppy disk that you have created. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) .

sts . ping Answer: C. A potentially dangerous virus has been downloaded onto the system. A recovery partition put there by the manufacturer.CompTIA 220-701: Practice Exam C. Parallel port B. ipconfig E.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. Which of the following is the MOST likely explanation for this extra partition? A. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique. tracert D. Space reserved by the drive manufacturer for firmware. C.co m . USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive. Answer: D A." . IEEE 1394 port D. B. This partition is not assigned a drive letter and is not accessible from Windows. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam.actualtests. D. Serial port C.www. Space set aside by Windows for use by the virtual memory swap file. Any Time.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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Any Time. If that does not work then you may need to delete and reinstall the printer. Insufficient memory for the OS.www. Having arrived onsite. The processor is improperly seated due to bent pins. D.CompTIA 220-701: Practice Exam Explanation: First check the boot order. You should always use the test page feature from the printer properties. C. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. Control Panel> Accessibility Options> General "Pass Any Exam. The airflow is blocked. Print a test page. C. B. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. Change the paper. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine.co m Answer: D . D. B.actualtests. Which of the following should the technician do NEXT? A. Excessive internal display brightness is set. to test printing. the technician has a discussion with the customer and reviews some examples of their print jobs. sts . Replace the fuser. Clean the toner cartridge." .com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. not from an application. which you already know. Which of the following is the correct path to change the language settings? A.

" . and Bluetooth supports communication up to 3Mbps. sts . Reboot the computer. 802. C.CompTIA 220-701: Practice Exam B. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop.11 standards. the technician successfully tests for speeds of up to 54 Mbps. 802. Any Time. D. Which of the following would be MOST likely to fix the problem? "Pass Any Exam.11b D. B. 802.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. 802.11x refers to the family of 802.co m 45 .11b supports communication only up to 11Mbps. Perform a self-test page.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A.www. Print a test page. Cycle theprinters power.actualtests.11g B. Control Panel> Regional and Language Options> Regional Options C. 802.11x C. 802. Control Panel> Regional and Language Options> Regional Options> Customize D.11g standard if you want to use a standard that can support communication up to 54Mbps. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. When connecting the laptop to a wireless network. Which of the following standards of wireless card did the technician install? A.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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True positive D. B. Degauss the display and drives. Turn off the laptop. then to Windows 98SE then Windows XP Home. B. it is BEST to perform which of the following actions on a routine basis? A. and then remove from laptop. "Pass Any Exam. A. Any Time. Defragment the hard drive weekly. Perform a clean installation of Windows XP Home.com Ac tua lTe sts . Upgrade to Windows 98SE then to Windows XP Home.C QUESTION NO: 157 To lengthen the life of computer hardware. Which of the following describe the potential upgrade paths? (Select TWO).actualtests. D. B. D. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. C. Clean out the dirt with a damp rag. Upgrade to Windows NT4. Stop the device.www. Remove the driver from Device Manager." . Remove hardware in Control Panel.CompTIA 220-701: Practice Exam A. C. Upgrade to Windows 95 OSR2. Clean out the dust with compressed air. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. Upgrade to Windows XP Home directly from Windows 95.0 SP1 then Windows XP Home. C. E. False negative B.co m 52 . and then turn off the device. D. Answer: A. True negative C.

The high encryption package is not installed. B. D.www. C. The paper needs to be replenished. a balloon in the system tray indicates a print job has failed to print. HKEY_USERS C. D. The modem is not recognized in Device Manager. HKEY_CURRENT_CONFIG D. The computer needs to upload the print job. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. The modem is not functioning properly. sts . The account does not have permission to install drivers.actualtests. Answer: C QUESTION NO: 162 "Pass Any Exam. The printer does not recognize the font type. Which of the following is the MOST likely cause? m 53 .com Ac tua lTe A. Which of the following would be the MOST likely cause of the problem? A. Printer firmware needs to be updated. The technician has the correct. C.co When trying to print. HKEY_ CURRENT_USER B. B. but is unable to successfully install the drivers. Any Time. updated drivers.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A." .

Mercury C. TASKMAN. Any Time.EXE B. Which of the following should be used to repair the wire? A. PC card adapters B.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . Electromagnetic Interference (EMI) B.ROM drive "Pass Any Exam. CONVERT.com Ac A.co m 54 . Masking tape C. Lithium D." . LCD C. Electrical tape B.actualtests. PROGMAN.EXE C. SPUNINST.www. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop. a technician finds a wire with insulation damage from rubbing up against a cooling fan. which of the following should be removed to avoid damage during transit? A. DVD. Duct tape D.EXE D.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A.

POST C. Install ceiling fans in the room. Periodically clean the vents using a small vacuum cleaner. Electromagnetic interference B. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A.www.actualtests. Which of the following should the technician take under consideration? A. BIOS D.com Ac tua A.co m Answer: C 55 . Use a moist rag to clean the vents monthly.CompTIA 220-701: Practice Exam D. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. C. Directly spray the vents with compressed air. D. Radio frequency interference D. LDAP B. Any Time. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. Which of the following is the BEST preventive maintenance procedure that the technician should perform? ." . B. High voltage discharge C.

Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Begin running diagnostic software and confirm findings with another technician. Electrical safety with the extra network cables C. Ask open-ended questions to gather the symptoms. and then confirm the findings with the customer. DSL C. Any Time. Location of the PCs with respect to each other D. sts .com Ac tua lTe A.actualtests. Get the customer contact information. Which of the following can the technician do to better understand the customers issue? 56 . Cable management to avoid trip hazards B. B.co m A customer brings a PC for a technician to repair. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. Cable D. D. Fiber B. Which of the following should the technician keep in mind when setting up the lab? A. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. C. run diagnostic tests.www." .

co m 57 . RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. To allow alternating current to be used instead of direct current D. D. To allow the power supply to operate at different voltages B. C. Allows for a portable computer to be easily moved without being plugged into an outlet. which of the following is broadcasted by default and should be disabled? A. Answer: D "Pass Any Exam. SSID D. B.CompTIA 220-701: Practice Exam A. WEP C. DSL B. Changes DC power to AC power to charge the battery and enhances portability.com Ac tua lTe sts QUESTION NO: 174 .actualtests. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. Converts AC power to DC power that a computer can use to operate and charge its battery. To change the voltage coming from the wall C. Any Time. Broadband C. WPA B. Filters incoming voltage spikes and surges. Fiber Answer: D QUESTION NO: 173 When setting up a WAP.www." . Satellite D.

Thermal B. DDR B." . RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A. DDR3 D. Impact B. Laser "Pass Any Exam. DDR2 .www.co Which of the following has the speed of PC2700? m QUESTION NO: 177 . Laser D.actualtests. SDRAM C.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A. DIMM C. Dot Matrix C.com 58 Ac tua lTe sts A. SIMM D. SODIMM B. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. Any Time.

Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A.actualtests. PCIe X16 Answer: C "Pass Any Exam. Inkjet D. FTP D.www. VPN C. PCMCIA D. HTTP B. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A. Any Time. tua lTe A." . ISA B. WAN sts Which of the following allows a secure connection between two points? .co m Answer: A . AGP 4X C. Color Laser D. Inkjet C. Thermal B.CompTIA 220-701: Practice Exam C.com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location.

ct23&P#h~ Answer: D A. Reformat the hard drive to a clean state using the format command. rw2%HN D. C.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. C. Any Time. D. Replace the LCD inverter. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. Run a large magnet over the top of the hard drive several times. SR1234ct B. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display.co m 60 . Replace the video card inside the laptop." . CompTIA558475 C. Make sure the laptop display is enabled. Remove the memory and destroy it. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. B.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A. Remove the hard drive and destroy it. B. Make sure the OS has the latest video drivers installed.actualtests.www. D. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts .

100Mb/s B.CompTIA 220-701: Practice Exam A. 1000Mb/s C.1/2." .co m 61 . DDR333 C. USB 1. Any Time. IEEE 1394 B. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. DDR400 D.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A. USB 2.0 C.com Ac tua lTe sts QUESTION NO: 188 . 1Gb/s Answer: A "Pass Any Exam. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A.1 C. USB 1. SATA D. 10000Mb/s D.www.actualtests. IEEE 1394 D. S/PDIF B. PC2100 B.

Control Panel C. "Pass Any Exam. C.com 62 Ac tua lTe sts A. D. Any Time." . Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A.www. Set the refresh rate to the lowest the monitor can display. C. Start Menu D. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. . Set the resolution to the highest the monitor can display. B. Program Files B. Calibrate the monitor.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . B. Data written to a disk located in a paging file that would not fit into the systems RAM. Provides use ofPCIe X16 expansion slots. D.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. Flash memory used to hold temporary files before deletion.actualtests. B. Provides access to larger hard drive partitions. Provides use of more powerful video graphics accelerators. The maximum amount of memory a given system can potentially have. C. Degauss the monitor. Provides addressing of memory beyond 4GB.

Off). Identify the problem.actualtests. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A. Lack of drive heads and platters D. Verify full system functionality. Document findings. A portion of physical RAM that is mirrored to the hard drive for redundancy. C. Answer: D QUESTION NO: 197 "Pass Any Exam. resume from a low power state when it receives a network packet telling it to do so. B. Higher data integrity sts Which of the following is a characteristic of solid state drives? . C. D. B." . send packets to other network devices on the LAN instructing then to enter a low power state (e. Establish a theory of probable cause. Larger capacity than traditional magnetic drives C. Hibernate. and outcomes.co m Answer: D 63 .g. Any Time. actions. collect all packets that are sent to any device on the LAN. send broadcast packets over the LAN to all computers simultaneously.com Ac tua lTe A.CompTIA 220-701: Practice Exam D. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A. D. Built-in encryption standards B.www.

Which of the following questions should a technician ask to help determine what occurred? A. C. B. Set up a local print queue. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. A. Is the power cable on the monitor loose? D." .www. Was there a power outage since yesterday? B. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Any Time.co m 64 . Were there any new software updates done? Answer: B. Share out the printer from the attached computer. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C.actualtests. Are you sure you ran a find on the system and the program is just not misfiled? D.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance.E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Move the computer and attach to the printer. it just keeps rebooting. D. Purchase an external Ethernet print card. Has the monitor been replaced recently? E. Are you sure the power button is not stuck? B.com Ac tua lTe sts . RAID 0 "Pass Any Exam. Which of the following RAID levels should be implemented? A. Was any hardware installed since it last worked? C. Which of the following is the quickest way to accomplish this? A.

Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. Allows the operating system to be rolled back to a previous point in time D. track the process of the incident. E.com Ac tua lTe sts QUESTION NO: 202 . Elevate the call to a higher level of support. model. Assign an appropriate priority for the issue. and serial number. B. Answer: B. C. RAID 4 D." .www. Allows the operating system to assigns dates so that user data files are backed up C. Identify the hardware make.actualtests. which of the following should the technician do FIRST? A. help maintain a balanced workload for the help desk technicians. RAID 1 C. B. select the appropriate priority level for the issue. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer. Identify the user and associated problem.co m 65 . compose a record which allows user authentication. C.CompTIA 220-701: Practice Exam B. identify common issues among multiple users.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A. Allows the operating system to be backed up with immunity to virus activity B. D. D. Answer: D A technician uses a call logging process in order to: (Select TWO). A. Any Time.

B.co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . Any Time. Answer: A. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Blu-Ray D. Increased performance D. Increased network speed E. DVD.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO). A. C. A. Increase system security B.CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. Longer chip life Answer: C. Userestore point to roll back the computer to a previous date.actualtests.com Ac tua lTe sts A.RW C. Dual-sided DVD . The hard drive light is constantly on. E.www.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).RW+ B. Empty the recycle bin and deleted email items. DVD. "Pass Any Exam. Use the defragment utility. D. Use the drive compression utility. Use thecheckdisk utility." . Utilize less memory C.

Encrypted passwords C. RFID smartcards "Pass Any Exam. Check for any updates to the program. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). Inform the customer that others are waiting. Ask the customer when they would like to have the work completed. Add an exception to the firewall for the program. S-Video Answer: B. D. A. The technician will get back to them as soon as possible. USB B.D QUESTION NO: 208 A customer brings a PC in for repair. Logical token B. C.www. D. CGA D. DVI C." .com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. Give the customer an estimated time for repair based on the technicians assessment. The user states that they do have Internet connectivity. Any Time. Run the program as a local administrator. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . Which of the following is the BEST response for the technician to give? A. VGA E. Ask the customer to check daily to see when it is completed. C.co m . QUESTION NO: 209 A. B.actualtests. Check the Hardware Compatibility List to see if the program is not compatible with the OS.CompTIA 220-701: Practice Exam A. and asks when it will be done. B.

Contact the vendor for an RMA." . Try installing the device to a different port or slot.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Answer: C "Pass Any Exam. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Ensures that only certain devices can access the network C. Encrypts data traveling across the wireless network D.CompTIA 220-701: Practice Exam D. Any Time. B.actualtests.www.co m 68 . a user is reporting system crashes and performance loss. Disable the device in Device Manager.com Ac tua lTe sts . Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD. Coaxial B. D. UTP C. Download and install updated drivers for the device. Fingerprint reader E. Plenum D. Retinal scan Answer: D. Which of the following would be the FIRST step in resolving this issue? A. Ensures all users physically login to the wired network B. C.

" .com Ac tua lTe sts . Which of the following boot options would be MOST effective in troubleshooting this issue? A.www.ROM Answer: C. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam. Serial Cable B. Safe mode with command prompt D. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). Which of the following Windows features BEST accomplishes this? A.co m 69 . Driver signing B. Boot to the recovery console C.CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. DVD. Hardware profile C. A. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. When the laptop is removed from the docking station. and after restarting their PC the display is no longer appearing.actualtests. Any Time. the user would like the laptop to automatically switch to the wireless connection. Safe mode B. when locally connected. Wireless Zero Configuration D. CD.E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network. Floppy drive E.ROM C. USB drive D.

fdisk B. B." . Disable the antivirus logging in the Event Viewer.co m 70 . Contains numbers and letters E. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO).com Ac tua After successfully installing a free antivirus solution. Contains special characters Answer: D. Obscure word in a dictionary B.E QUESTION NO: 219 A. Install the Microsoft Malicious Software removal tool. Windows reports that no antivirus software is currently protecting the system. A. Which of the following solutions would resolve this issue? lTe sts . sysprep "Pass Any Exam.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A.www. Security Center B. System Restore C. Any Time. Disable antivirus protection withinSecurity Center notification. Update the Antivirus definitions. D. Contained in a text file C. C. Machine Debug Manager D. Contains AES encryption D. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A.actualtests.

172. WindowsVista Basic B.1 C. QUESTION NO: 221 Which of the following is a class A IP address? A. Windows XPMedia Center D. you need to use the Sysprep utility." . 80 C.16. Any Time. 10.0. regedit D. telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer. 224.co m 71 .1.www. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts .CompTIA 220-701: Practice Exam C.0. and WDS is available in Windows Server 2003.1. Windows XP Home C. 53 B.actualtests.com Ac A.1 D. RIS only comes with Windows Server operating systems. 192.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A.168. WindowsVista Ultimate "Pass Any Exam. 110 D. which comes with Windows 2000 Professional.0.1 B.0. Ghost is a third-party utility.

B. C. can be used to modify desktop preferences. B.actualtests. a technician has determined what has caused the problem. 4. Any Time. Answer: D QUESTION NO: 227 While troubleshooting a computer problem. remaining hard disk storage space.7GB. the reliability and speed of search indexing. 25GB. the speed and available bandwidth of Internet connections. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. C. D. a performance value of system components.com Ac tua lTe sts . 650MB. D. makes changes to the registry. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A. 9GB. B.co m 72 ." . changes the boot sequence order. opens a text based word processor. D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A.www. Answer: C QUESTION NO: 226 The edit command line tool: A. C.

Optical recognition F. before performing hardware upgrades a technician should: A. Smart card B. perform a disk defrag. D.com 73 Ac tua lTe sts . Establish a plan of action and implement the solution. Barcode scanner C. Event Viewer Answer: C QUESTION NO: 229 As a best practice. Fingerprint reader E. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). clean each component with an approved cleaning solution. A. Task Manager D. Computer Management B.co m .www. Document findings. B. archive old drivers. Verify full system functionality. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. B. C." . actions and outcomes. REGEDIT C.actualtests. Voice recognition D. D. Ask the user opened ended questions to see if they agree with the cause. Any Time. C. check the HCL. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. Secure ID Token "Pass Any Exam.CompTIA 220-701: Practice Exam A.

actualtests. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam." . Right-click on theprinters icon and select Properties D. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A. Encryption Keys D.co m 74 .www.CompTIA 220-701: Practice Exam Answer: C. NTFS B.D. Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. Any Time. which of the following file system should be used in formatting the drive? A. UFS C. ToggleKeys C. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. FAT D. FilterKeys B. Right-click My Computer thenselect Manage C.com Ac tua lTe sts . Start > Control Panel > System B.

LCD monitor D. Power cord is loose.actualtests. C. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts . Mouse and keyboard need to be cleaned. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. Laser printer B. Any Time.co m . Laptop computer C. the AC adapter of the laptop and the computer. Hard disk failure or operating system needs to be reloaded." . convert B. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on. The hard drive is in standby mode.com 75 Ac A. B. D.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. Nothing else should be plugged into the UPS under a user's desk. format C.www. Bluetooth headset "Pass Any Exam. diskpart D. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. Which of the following is MOST likely the problem? A.

E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. B. Data Execution Prevention Answer: B.CompTIA 220-701: Practice Exam B. FilterKeys E. 5300 tua lTe A technician is installing a RAM upgrade into a PC. 3200 D. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 .www. Windows Defender C. 2100 B. C. Replace the display adaptor. 2700 C. D. and the technician would like to install an additional two sticks of 512MB PC3200. Any Time. Windows Event Viewer B.actualtests." . Power cycle the computer. Degauss the monitor.co m . The PC is currently holding two sticks of 512MB PC2700. A. "Pass Any Exam.com 76 Ac A. Reload the driver for the monitor. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). Large screen television C. Which of the following actions BEST resolves this issue? A. AM/FM radio D. Assuming the necessary slots are available. CHKDSK D.

" . Reformat the hard drive to a clean state using the format command. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . A set of firewalls and anti-virus programs protecting the computer D. Erase the hard drive using a disk wiping program.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A.co A computer is being sold over the Internet. Pass all computer components near a large magnet. Any Time. WEP encryption C. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. B.com 77 Ac tua lTe A. An alert at logon when an unknown user has tried to logon B. WPA encryption D.actualtests.www. D. An alert when the computer case has been opened C. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. MAC filtering B. sts . C. Run FDISK on the hard drive.

Connect to it via an aD.www. One particular caller demands to know exactly how long the system will be down. We believe the problem is the network interface card. D. C. Video capture card D. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. There is no way to tell how long this will take.co m .CompTIA 220-701: Practice Exam A. Any Time. A technician believes the on-board NIC is bad. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. We have identified the problem and we will have it back up as soon as possible. the server will be back up. Connect to it through a computer share B.hoc wireless connection D. a notice appears on the screen which says the site is being blocked by a filter. B. We will have it back up within the hour. Which of the following would be the appropriate response? sts . TV tuner card B.com 78 Ac tua lTe The file server had an expected outage this morning. Connect to it through a TCP/IP port C. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam. Is your work solely depending on the server? Try to not be upset because before you know it. I am not the server technician so please do not take a bad tone with me. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A." . Graphics card C.actualtests." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. Hardware and software are not exact sciences.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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C. RS-232 B. Inform the user every step that was performed throughout the entire troubleshooting process. Answer: A. RAID 1 C. RAID 5 D. RAID 5 D." .com Ac tua lTe sts .B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. RAID 0 B. B. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A.co m 85 . Inform the user that the computer may not function as it did before the problem occurred. Verify full system functionality and implement preventative measures.actualtests. RAID 0 B.www. Change theusers permissions so that they cannot create any potential problems in the future. RAID 1 C. E. D.CompTIA 220-701: Practice Exam Before returning a repaired system to a user. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. and outcomes. A. Any Time.1 "Pass Any Exam. USB 1. actions. Document the system findings. which of the following should be done? (Select TWO).

IEEE 1394 B. WEP C.actualtests. 802. MAC "Pass Any Exam. Serial Answer: D. Modem F.co m 86 ." .E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A.11n B. SSID D. Any Time. Parallel D.www. Channel 11 D. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts .com Ac A. Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). PS/2 C. NAT B. SCSI D. MAC filtering C.CompTIA 220-701: Practice Exam C. NIC E. A.

C lTe A. the system will auto-select the projector on restart.www. Go into Device Manager and enable the projector." . Press F1 to shift display to the projector. The projector is turned on. Accessibility Options sts .com Ac QUESTION NO: 276 tua Answer: B. Which of the following could the technician do to send the display to the projector? A. m 87 . D. MAC filtering D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. Answer: A QUESTION NO: 277 "Pass Any Exam. System B. but no display shows on the screen.actualtests. Administrative Tools D. Reboot the computer. SSID C. WPA key B. Any Time. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). B. Use appropriate function toggle key to switch display mode. Security Center E. User Accounts C. C.

"Pass Any Exam. Answer: C QUESTION NO: 278 After the problem is resolved. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Any Time. D. C. C. Secures network Internet traffic through shared key encryption.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). Digital Video Disc B. IDE Hard Drive E.D. Answer: C QUESTION NO: 279 A.44MB Floppy Disk Answer: B. Backup Tape C. which of the following should be the NEXT action according to the troubleshooting theory? A.co m 88 . Provides security for a network through the use of ACLs. Dynamically assigns IP addresses for easy client configuration.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO).www. B. Resolves queries for resolution of host names to IP addresses." . B. lTe sts . Verify that all other parts of the system are working properly. Return the system to the user. 1.actualtests. Solid State Drive F.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A. Compact Disc D. D. Recreate the problem and reapply the solution to ensure it worked properly.

D.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). Purchase a fully configured hard drive Answer: A." .com 89 Ac tua lTe sts . and then select the Support tab. C. Any Time. The user accidentally deleted the files. Installation from Microsoft. The user saved the files to a different location. Run the System Configuration Utility from the run line and click on the Services tab.co m . The user selected an alternate hardware profile. and then click on Device Manager. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. D.D.actualtests. B.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. select Status. Factory recovery partition B. The local user profile is corrupt. XCOPY all files from another computer C. B. Open Network Connections from the control panel.www. Which of the following is the MOST likely cause of the problem? A. right click the Local Area Connection. Windows CD installation E. E. Network installation F. "Pass Any Exam. user to move so the technician can check the computer for problems. Answer: D. B. select the Hardware tab. Right click on My Computer. select Properties. Open a command window and run net /?from the command line.com D. users coworker to confirm what the user said and verify there is a problem. Open a command window and runipconfig from the command line. A. C.CompTIA 220-701: Practice Exam A.

492 feet (150 meters) D. UTP B. Decreased ESD C. Any Time. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. Increased RFI B.CompTIA 220-701: Practice Exam C. Fiber D. 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A." . D. user to explain the problem and listen without interrupting the user. Decreased EMI D.co m 90 .com Ac tua lTe sts . user to state the issue and stop the user when the technician has an idea of how to fix the problem.actualtests. ThinNet C. 100 feet (30 meters) B. 328 feet (100 meters) C. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam.www. Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A.

SCSI B. net use F: \\ComputerName\ShareName /persistent:NO C. Any Time. Serial C. net use \\ComputerName\ShareName /persistent:NO :F B. Serial port D. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A. MSCONFIG B. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . Parallel port "Pass Any Exam. net use \\ComputerName\ShareName /persistent:YES :F D. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A." . IDE D. Standard TCP/IP port B.com Ac A. USB port C.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A.www.co m 91 . Task Manager D.actualtests. ASR C.

ini Answer: D Explanation: To configure dual-boot computers. Where would they find this setting? sts .dos D.actualtests. Any Time. System Properties>Advanced>Performance Settings>Advanced B." . Boot.ini file is an editable text file with one or more lines that reference partitions to boot to. Ntbtlog. Sysprep. you need to edit the boot. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system.inf C. The boot. System Properties>General C.txt B.co m 92 . ISA B.ini that is loaded by the ntldr file that loads the bootstrap process in a system. AGP Answer: B "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A.www. PCMCIA D. System Properties>Advanced>Environment Variables D. PCIe C.com Ac A. Bootsect.

The speaker wires were disconnected while cleaning. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A. ISP D. D. Storing passwords B.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. Which of the following is MOST likely the cause? A. B. The UPS is disconnected from the wall. A new security update is available for download. Securing wireless access points D. C. Any Time. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam.www. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A." .com Ac tua lTe sts .actualtests. Default gateway C. The default printer is out of paper or offline. Blocking harmful network traffic C. Hostname B.co m 93 .

An infallible method which binds a signature to a message D. Right-click My Computer > Help and Support B. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam. Start > Help and Support C. The situation was caused by irresponsible users that spilled coffee in the bottom tray. CAT5e C.co m . the functionality of the rollers was impaired and therefore ceased to transfer properly.CompTIA 220-701: Practice Exam A. Which of the following is MOST appropriate? A. The paper jam was caused by moisture in the paper tray.www. Due to condensation within the lower tray assembly. B.in which adds the signature block to all email messages C. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem. RG-58ThinNet D." . C. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . D.actualtests. the customer asks for an explanation the cause of the problem. CAT6 B. Cryptographic mechanism that identifies the sender as well as the message integrity B. QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. Email applicationadD.com 94 Ac A. The process of removal is so complex that only those certified for repair should attempt to resolve. Start > Programs > Accessories > System Tools > Help and Support D. Any Time.

"Pass Any Exam. Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO).www. 4GB C. D. C. 2GB B. Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 . Generators eliminate the requirement to establish log-in attempt limitations. Allows analog video output to a variety of devices C.actualtests." . 128GB sts . B. Any Time. Allows digital video to a variety of devices D. 8GB D. Generators eliminate ausers tendency to create passwords that can be a security liability. Generators extend the requirement to periodically change passwords.com Ac tua lTe A. Generators create new passwords every time a user signs in to prevent social engineering.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A. Allows a LCD projectors output to display on a laptops screen B.

Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam. sts . Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case.CompTIA 220-701: Practice Exam A. Riser cards B. Fan C. DSL D." .www.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case. Standoffs C.actualtests. Dial-up B. Motherboard B. CPU E.co m . Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Screws D. You should install only the standoffs that align with the holes in the motherboard. Any Time. Cable C.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Heatsink D. Capacitors Answer: C.

172.www.16.254. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A. 169.0.168.actualtests.15 D.15 B. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 . 192.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A.com Ac tua A. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam. Malicious software attached to another piece of software D. Downloaded Program Files D. Temporary Internet Files B. Malicious software that is self-replicating and self-propagating C. Browser Plug-Ins C. Any Time. Malicious software that changes theusers home page C. 10.0.CompTIA 220-701: Practice Exam A. Malicious software that monitors Internet surfing habits B. Malicious software attached to another piece of software D." .co m 97 . Malicious software that is self-replicating and self-propagating B.0.1.25 C.0.

Any Time. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash. Which of the following would be the BEST startup selection? A.com Ac tua lTe sts .actualtests. "Pass Any Exam. Ability to detect and correct single bit errors in memory D." . This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation. Debugging Mode B. Safe Mode with Command Prompt C. Ability to bypass the IRQ channels to work directly with the CPU B.co m 98 . KVM B. Graphics adaptor D. Ability to detect hardware incompatibilities and resolve them C.CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. Last Known Good Configuration D. you would choose the Last Known Good Configuration advanced startup option.www. USB hub C.

" . Run a power supply test. B. Boot into Safe Mode. Answer: B QUESTION NO: 316 A. Restore the backup to a new hard drive. Update all software to determine if this corrects the problem. 802.co m 99 . Any Time.11g wireless card B. Create a checklist of the most likely issues. Which of the following should the technician do NEXT? tua lTe sts . B.11a wireless card D. Apply the latest service pack. D. Check the security log for error codes. 802. Which of the following standards should the technician upgrade to? A.actualtests. C. What is a bluescreen message? How should the technician respond? "Pass Any Exam.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. Answer: A QUESTION NO: 317 A customer receives a bluescreen message.11n wireless card C. The customer asks the technician. Run a backup routine.www. D. C. 802. Before the technician performs any diagnostics which of the following actions should the technician take? A.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. 802.

Which of the following will allow this functionality? A.co m . Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system. Which of the following is MOST likely causing the sound? A. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. Any Time. B. Pad locks C.CompTIA 220-701: Practice Exam A. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. Logical Token B. Network Hub "Pass Any Exam.com 100 Ac tua lTe sts . System clock feature D. Daisy chain C. RSA keys D. Tell the customer that abluescreen is another name for stop error. D. Explain that it is a message that assists in identifying problems based on the error code. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. and a regular mouse without having to connect all of the devices each time.www. Docking station B. Failed fan C.actualtests. C." . Under powered fan B. In the office they want to use a 24 LCD monitor. full size keyboard.

NetBEUI Answer: B. PATA hard drive B.CompTIA 220-701: Practice Exam D. DHCP C. Once a portable computer is inserted in a docking station it behaves like a desktop computer. It provides slots for expansion cards. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. DNS E. IPX/SPX D. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. lTe sts . and bays for storage devices. "Pass Any Exam. AppleTalk B. Any Time. SATA hard drive with a rubber gasket C. Which of the following can be installed to accommodate the customers request? A. B. connectors for peripheral devices.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A.co m 101 .actualtests. A private network between two computers using wireless cards without using a wireless access point between them. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently.com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO). Solid state hard drive D.www." .

actualtests. Laser Printer B. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE). A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Use the Windows XP Professional for SATA card support feature when installing Windows. Any Time. C. Nothing else should be plugged into the UPS under a user's desk. the AC adapter of the laptop and the computer. Disable the system BIOS so the SATA card can take boot precedence.www. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A. Create a utilities partition on the hard disk prior to OS install.C. Laptop AC Adapter D. AGP "Pass Any Exam. which of the following must be performed for the installation to be successful? A. Monitor C. D. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card." . Vacuum Cleaner F. ISA B. A. PCIe C. B. Computer Answer: B. Press F6 when prompted to load the additional drivers. A secured line of communication between two points through a public network.co m 102 .F Explanation: He should plug in the monitor.CompTIA 220-701: Practice Exam C.com Ac tua lTe sts . Portable Heater E. D.

Edit the config. Enter System Configuration Utility and select Startup Menu. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.co m ." . Press F8 after POST but before Windows begins to load. It says that they need to login and change their old username. 802. D. Spyware D.11a Answer: B "Pass Any Exam. Botnet attack C.sys file that is located on the root directory. Bluetooth 2. Which of the following is this an example of? sts . Infrared D. Midway through Windows loading. Trojan tua lTe A client receives an email stating that their online auction has been compromised. password along with all of their account information.0 C. C. power cycle the system. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process. Phishing B.11b B. 802.actualtests. Any Time.www.com 103 Ac A. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A.CompTIA 220-701: Practice Exam D. B.

co Which of the following connectors would plug into a 56K dial-up modem? m 104 ." . From the MMC snap-in C. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP. BNC C.com Ac In a Windows machine. RJ-45 D. From the start command window D.www. RJ-11 B. which of the following can the technician use to stop a program from loading at startup? (Select TWO). USB B. Serial D. "Pass Any Exam. From the system configuration utility B. but has to be terminated at the last device? A.actualtests. ST . Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A.CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together. SCSI C. which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A. Any Time.

"Pass Any Exam. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. B. hold the can upright and spray. C. Inform the user that a technician will be out to resolve their problem shortly. D. Select Start. Leave the unit powered up so that any issues with cleaning can be immediately realized.CompTIA 220-701: Practice Exam A. MSCONFIG E. Any Time. Can I redirect your computer to a network printer until a technician can repair the problem? B. Registry C. type CMD in the run line." . Which of the following is the BEST response? A. remove the cover. Inform the user that the problem will be escalated to a supervisor for resolution. Close existing ticket and open a new trouble ticket for the user. Have you removed and replaced the printer drivers already? C. Event Viewer B. Net stop Answer: B.www. C. Which of the following is the BEST response from the technician? A. type print lpt1 in the box.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. Unplug the power cable. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago.actualtests. D. when the black window opens.co m . B. remove all the components inside the case and spray each one separately.com 105 Ac tua lTe sts . Unplug the power cable. Performance Monitor D. Inform the user that there is no record of the prior call.

com 106 Ac A. C.actualtests. Disconnect all external devices.www. tua lTe Memory was added to a Windows laptop and upon booting up. E. Anti-static wrist strap D. Anti-static mat E. GrounD. Any Time.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. UPS Answer: C. remove the cover.co m . The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. the BIOS only reports the original memory amount. A. Thermal transfer compound B.D Answer: A. D. Which of the following should the technician do NEXT? A. B. Which of the following are the MOST likely issues? (Select TWO). Memory is defective. B.fault isolation outlet C." . Memory mismatch. D. Anti-magnetic screwdrivers F. sts QUESTION NO: 338 . C. Remove the internal main battery. Memory size needs to be adjusted in Device Manager. "Pass Any Exam. Unplug the power cable. remove all components.CompTIA 220-701: Practice Exam D. Remove the CMOS battery. hold the can upside down and spray. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). Operating system does not recognize the additional memory. Wait until the main battery is exhausted and then remove. Memory brand is different than the computer.

com Ac tua lTe sts A. Continue using the power supply until it fails. When installing more powerful components . Replace the fan. A. B. When putting a PC into long-term storage B. When traveling to other countries C. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). D.actualtests. Cache D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working. Removable storage C. USB "Pass Any Exam. C.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 .www." . Any Time. Which of the following is the BEST course of action? A. Front side bus B. Verify the voltage powering the fan. When troubleshooting power issues D. Replace then entire power supply.

Linear power supply C. Nickel cadmium cell D.actualtests. B. D. Toner sticks to photoconductive areas on a drum. Small wires impact and squeeze ink from a ribbon. Small wires strike and transfer ink from a ribbon. Answer: C Which of the following BEST describes how an impact printer works? A.www.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A." .CompTIA 220-701: Practice Exam B. C. Heat from theprinthead melts the ink onto the paper.co m 108 . Serial D. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Lithium ion cell Answer: A "Pass Any Exam. Heat from theprinthead boils a water-based ink. Heat from theprinthead boils a water-based ink. IEEE 1394 Answer: B. SCSI E. Switching-mode power supply B.com Ac tua lTe sts QUESTION NO: 345 . D. Toner sticks to photoconductive areas on a drum. Any Time. Heat from theprinthead transfers an image onto the paper. C. B. SATA C.

PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. 32x C. It was introduced in 1996 and is an extension of the system BIOS.co m . AGP C. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A. ODBC B.www.ROM can be read? A. SATA B. ACPI C." . 24x B. 48x D. the technician finds the customer extremely angry that it has taken "Pass Any Exam. Any Time. you need to use ACPI standard.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. sts . IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop. Although the technician has immediately responded to the dispatch. SODIMM D. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A.com 109 Ac tua lTe Explanation: : To define power management in laptop computers. IRQ D.

to ensure that the keyboard is still functioning.co m 110 . Focus on completing the task in an expedited manner. Empathize with the customer then focus on completing the task in an expedited manner. Ask another technician to verify that the findings are correct. The wireless network card has been disabled by the hardware switch. D. actions taken and the outcome. Report the incident to thecustomers manager. but now they are unable to see the network at all. document the situation and inform management that thecustomers behavior was undesirable." . lTe sts A technician has replaced a failed keyboard that was full of debris. Recent provider upgrades have changed the wireless specification from 802. Upon closure. B.actualtests. document the situation and inform the manager that the customer was not happy with the response time. C. Make sure the customer is aware that the current service level agreement allows for an eight hour response. Document the issue including findings. Which of the following should be the technicians NEXT troubleshooting step? .www.11a to 802. Any Time. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop. B. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. The wireless network is not properly configured. D. C. Upon closure. Answer: B "Pass Any Exam. Which of the following is the MOST likely cause for the problem? A. B. C.CompTIA 220-701: Practice Exam over four hours for a response.11n. The technician then explained to the customer the importance of keeping a clean area around their computer. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. They were able to connect without a problem the day before.com Ac tua A. Follow up with the customer at a later date. MAC filtering is preventing the computer from connecting to the network. D. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time.

Firewall B. The print spooler service needs to be restarted on the client computer. It prevents voltage from shorting out the CPU. Ethernet hub D.co When installing a new CPU for a customer. It keeps the new CPU from falling out of the socket. B. D. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. It assists in keeping the CPU cool. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 . C." . Since returning the customer is only able to print to the black and white printer. Any Time. Thecustomers permissions have changed and needs to be an administrator to print color. It prevents theft by covering the values written on the CPU. the customer asks what the tube of paste that came with the CPU is used for. sts . The printer address has changed and the customer needs to remap their printer.com Ac tua lTe A. Switch C. C. D. B. Which of the following is the MOST likely cause for the customers issue? A.www. Everyone else is able to print to the color printer without a problem.actualtests. The customer was able to print and then left on vacation. The DHCP service needs to be restarted on the client computer.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam.

Graphics card jumpers need to be reconfigured D.15.1.1. these files are then marked as archived.1.CompTIA 220-701: Practice Exam A. 8. The backup should clear the archive bit for each file.co m 112 .1. Any Time.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit.168.actualtests. sts .www.16 C. Incremental B.3 B. 176. Full D. Which of the following is the MOST likely cause of this? A.9. 206. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam. A copy backup backs up the selected files and does not mark the files as archived. 192.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Copy C. Which of the following backup type should be selected? A.7 D.1. Limited amount of memory for the display adapter B. Not enough free space on the hard drive C." . A full backup backs up all the files on the disk. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit.

CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. C. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. B. B. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam. Answer: D QUESTION NO: 360 A dual core CPU has: A. two separate processing units. the technician knows what the solution is. twice the amount of cache. double the number of pins.co m 113 . D. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. requires memory to be installed four units at a time. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. C. Which of the following would be the MOST appropriate action of the technician to take? lTe sts . has twice the cache of a dual core processor.actualtests. C. Any Time. Answer: C QUESTION NO: 361 A. has two error correcting and checking units. B. has four integrated processing units." . D.www. D. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. the customer is not done describing all their symptoms.com Ac tua While a customer is describing a problem to a technician. However. is clocked four times faster than a normal unit.

A UPS D. prevent unauthorized login attempts. D.CompTIA 220-701: Practice Exam A. C. The laser will be hot. Which of the following safety precautions must the technician be aware of before repairing the printer? A. The print fuser will be hot. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. Which of the following would BEST resolve this issue? A. Nonmetallic tools C.com Ac tua lTe sts . C. Calibrate the touch screen. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. A wrist strap B. Any Time. secure communications with websites. B. The ink carriage might move. D. encrypt the contents of a hard disk." . C. Replace the mouse. B.actualtests. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. D. Replace the touch screen. B. "Pass Any Exam. Reinstall the mouse drivers. provide remote assistance to users. The print spooler can catch any loose clothing.co m 114 . Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming.www.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. State that the update has no relationship to the new issue and continue implementing a solution. Stop the mandatory update. D.co m Answer: C 115 . C. Which of the following is the BEST way to respond the customer? A.com Ac tua A. telnet D. C. Disregard the statement and continue to resolve the new issue." . B. Ask the user about where information on that update was released. ipconfig B. QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours.www. Post notices around the building. Email the users about the update.actualtests. Any Time. D. ping C. Wait until the customer completes their statement andexplain how to resolve the new issue. Which of the following would be the BEST way to communicate the mandatory update to the users? A. B. Install the update without notice. Answer: C "Pass Any Exam. msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? .

B. C. how can the registry backup before changes are made? A. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. Disable plug and play in the BIOS.www. Answer the call and then resume work. Display Settings>Advanced Settings D. B. C. a PC displays MISSING NTLDR. Remove any incompatible hardware. Install Windows Updates. Step outside and answer the call. Save registry file "Pass Any Exam. D. .co m When attempting to boot-up. Clear any removable disks from all drives and start-up PC.actualtests. Ask the customer for permission before answering the call. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. D. Which of the following is the BEST course of action? A." . Backup registry file C.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. Control Panel>Configuring Desktop B. Export registry file B. Ignore the call and call back afterwards. Control Panel>Services C.

Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. Which of the following would be the BEST method? A. 15-pin D.actualtests. Start>Settings>Control Panel>Speech D. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A.shell B.com Ac tua A. which of the following locations would provide access to adjust the input levels? . Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802. Update the firmware in LAN adapter. C.co m Answer: B 117 .www. Start>Settings>Control Panel>System>Hardware C. Activate infrared ports in the BIOS. RJ-45 C.11g network connectivity to a laptop. B. 9-pinD.CompTIA 220-701: Practice Exam D. D. shell E. Install a wireless PCMCIA card. Install a Bluetooth USB adapter. Any Time." . Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. 6-pin Mini-DIN Answer: A "Pass Any Exam.

The user does not have the correct printer driver. Any Time. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A.actualtests. Autoexec. Logon phase B. One of the memory modules has 168 pins. Workstation D. RIMM C. Which of the following is the memory type? A. Which of the following is the MOST likely cause of the problem? A. Which of the following services is MOST likely causing the issue? . Boot loader phase D. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer." . Network .CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer. Print Spooler B. SODIMM B.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A.www.bat C. Task Scheduler C. DDR RAM D. "Pass Any Exam.co m An end user reports that anytime they try to print locally. nothing happens.

B. Modify the path variable to include the location of winipcfg. C." . Power supply warming or cooling B. Hard drive is failing D. "Pass Any Exam. Run theipconfig /registerdns command.exe. Install the support tools from the Windows XP CD. Which of the following is the MOST likely problem? A.co m 119 . B. D. C. Error correcting memory making data adjustments C. There is no display on the monitor and the PC shuts off following the beep. D.actualtests. The user does not have the correct network drivers. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. Which of the following should the technician do? sts QUESTION NO: 381 . Which of the following is the MOST likely cause of the noise? A. The printers USB port is not compatible. Any Time. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. The operating system is corrupt. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on.com Ac A. The report is not formatted to use USB.www. C. The CPU has dislodged from its socket. D. The hard disk drive has failed. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. The monitor has failed.CompTIA 220-701: Practice Exam B. Run theipconfig /all command.

com 120 Ac tua lTe A. Sometimes either or both devices fail to function. Use thefdisk command. Use a low level format.co m . Use the format command." . Which of the following is a BEST practice to ensure that the companys data is protected? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? . B.actualtests. ISDN B. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers.www. Upgrade the device drivers for both components. DNS D. Any Time. D. C. Create two hardware profiles. Upgrade the power supply. MAC filtering C. Answer: B QUESTION NO: 386 "Pass Any Exam. Repartition the hard drive. B.ROM drive. Install additional ribbon cables. enable one of the new devices in each profile. C. but either device will function if the other is disconnected. D. Which of the following should the technician do? A.

" . Installing more memory of the same type and speed C. Dual independent bus architecture B. B. The user has placed a non-bootable floppy diskette into the diskette drive. While troubleshooting. The hard drive jumpers are configured incorrectly.actualtests. Installing the newest memory available D. D.co m 121 . The BIOS must be set to auto-detect the hard drive. Windows C. Any Time. Installing same memory type but at a slower rate of speed A. Program Files B. The hard drive has failed. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . Documents and Settings D. the technician verifies that the hard drive is being correctly recognized by the BIOS.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message.www.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. DDR2 RAM "Pass Any Exam. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. Installing the fastest memory available B. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. C.

Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A.actualtests. TwisteD. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? . Fiber optic C. IEEE 1394 C.CompTIA 220-701: Practice Exam C. IEEE 1394 D. MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A.com Ac tua lTe A." .pair copper wire B.pair copper wire D. Coaxial D. Hyperthreading D. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam. Fiber optic B. IEEE 1394 C.co m Answer: C 122 . Fiber optic B. TwisteD. Any Time.www.

LC C. Any Time. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. Docking station B.CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. Non-ECC C.www. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. ECC D.com 123 Ac tua lTe sts .co m . QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A. It provides slots for expansion cards. ISA slot D. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. Dual channel B." . Express bus C. TCP/IP "Pass Any Exam. RJ-45 B. and bays for storage devices. Once a portable computer is inserted in a docking station it behaves like a desktop computer. SC D. connectors for peripheral devices.actualtests.

actualtests.co m 124 . The access point would now transmit on only one channel. Dual Inline Package (DIP) B. C. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A. B. On top of a component D. Answer: A "Pass Any Exam. On the outside of a heat sink B. Any Time. 802. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A. In the socket of a component C. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A. A user would need to manually type the SSID to connect.com Ac tua lTe sts QUESTION NO: 398 .www. L2 cache C. D.11a C.11n D. Data encryption would be less secure over wireless connections." . Data encryption would be more secure over wireless connections. 802. Hyperthreading D.CompTIA 220-701: Practice Exam B.

1 C.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. 255.0.255. Applications need to be reinstalled with an upgrade D. 255. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam.0.0.0 B. Upgrade retains user settings C. 255. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A. QUESTION NO: 403 A user reports that their USB device has stopped working.255.co m . Upgrade formats the drive B.0. Windows Language Wizard B.0 D. Windows Multilingual Interface Pack D.255.255. 255.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A.0.255." .0.com 125 Ac tua lTe sts .www. Windows Multiple Language Keyboard Pack C. Any Time.

Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A.actualtests. Answer: A QUESTION NO: 404 Which of the following should the technician use to display . Determine how long the user has had the problem. D. RAM C.co m .com 126 Ac A.CompTIA 220-701: Practice Exam A.mp3 at the end of mpeg layer 3 file names in Windows XP? A. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. B. floating bars. three-dimensional viewer. RAID D. Determine if changes have been made that could have caused the problem. D. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. Determine if any other users are affected by the problem. CPU "Pass Any Exam. Determine how long before the user is due for an upgraded system. seeing windows. B. tua In Windows Vista Ultimate. aero glass.www. BIOS B. Any Time. C. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. C." . a user has the ability to customize translucent windows called: lTe sts .

Differential D.com Ac tua A." . D. Which of the following types of backup should the technician select? . A. Document all issues.actualtests. Limited display size C. Daily C. Incremental B. Establish a plan of action to resolve the problem. Establish a theory of probable cause. The user has asked that a full backup be run every day. The technician has validated the problem and suspects that the application needs to be reinstalled. Which of the following is the NEXT step that the technician should take? A. Perform a backup before making any changes. To support active desktop E. Limited bandwidth Answer: B. C. B. Support different resolutions D. findings and solutions.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). Answer: C "Pass Any Exam.www. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Any Time.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. Higher response time B.co m 127 .

msconfig D. C. D. B. Run a backup of the system. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current.ROM drive and tested that everything is working properly. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD.ROM drive and has tested and found that the drive is defective. C." .actualtests. Document their findings and the actions taken. dxdiag Answer: D Explanation: To test the DirectX functionality. D. Call their manager and report the status of the issue.www. Which of the following should the technician do NEXT? A. Run a full system backup. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. Question the user and make sure that they have not made any changes to their system recently.com Ac tua lTe sts .co m 128 . Develop a plan to get the drive replaced. regedit B. ipconfig C. Which of the following should the technician do NEXT? A. you need to use the DxDiag utility (DirectX Diagnostics). Which of the following utilities should the technician run? A. Any Time. B. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. "Pass Any Exam. Call their manager and report the status of the issue. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD.

The size equal to the physical memory B. Use technical jargon. Ntbootdd.com 129 Ac tua lTe sts .exe B.5 times the physical memory D. Use email so that everything is in writing.www.actualtests. Use non-technical terms. Any Time. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues. C. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam. 4095MB C. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem.co m . Ntldr C.sys D. Which of the following is the BEST approach to tell the customer what is going on? A. Use the proper acronyms.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system. Hal. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A. B.dll Answer: D Explanation: The HAL.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A. 1. Smss." . D.

Any Time. Power supply on the computer is going bad. and make the repairs as quick as possible to try to catch up on the schedule. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Improper ventilation from dust buildup inside the computer. Power supply to the room is not great enough for both the copy machine and the computer. Electromagnetic interference due to the copy machine in the room. Call the customers scheduled that day and reschedule all the appointments to different days. B. Go to the first scheduled appointment late.co m . Answer: C QUESTION NO: 418 A. Restate the issues to the customer for validation.com 130 Ac tua A technician is working on a computer with periodic shutdown problems. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. C. B. It has been in service for four years and is located in a copier room." . C.9 port? A. Inform the client the service must be rescheduled with a different technician. Which of the following is the BEST course of action to take care of the appointments during that day? A. Which of the following is MOST likely causing the shutdown issues? lTe sts .CompTIA 220-701: Practice Exam A. explain the reasoning to the client.actualtests. Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. Skip the first appointment. RS-422 B. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. C. RS-232 "Pass Any Exam. D. D.www. Get a language to language conversion dictionary to help understand what is being said. D. Ask to get an interpreter to assist in the language barrier. B.

Use a TPM Chip.CompTIA 220-701: Practice Exam C. D. C.actualtests. QUESTION NO: 421 How many pins does a VGA Connector have? A. Higher electricity measured in volts.co m Answer: B 131 . Any Time. Answer: A.G "Pass Any Exam. Use WPA encryption.D. Disable SSID broadcast. A. More horsepower will be provided. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). IEEE 1284 D. Use a MAC filtering. More devices can be powered at one time. 9 B. C. Greater duration of power availability. 15 C. D.com Ac tua lTe sts ." . B. Enable Volume Shadow Copy. E. G. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. F. Enable DHCP. 25 D.www. B. Disable WEP.

2. Add an infrared connection to all computers.0Mbps.0 data rates? A. Which of the following is the BEST solution? A." . 1. A worm requires user interaction. Add a Bluetooth connection to all computers. A virus does not require user interaction. 360Mbps D. 480Mbps B. 2.5Mbps. "Pass Any Exam. Any Time. Add a KVM switch to thetechnicians computer.actualtests. 16-bit card B. 256-bit card . 10Mbps. Which of the following provides the BEST solution? . 16Mbps. 450Mbps C.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A.0Mbps.co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. C. 12Mbps. B. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2. A worm self-replicates.www. 128-bit card D.5Mbps. D. 32-bit card C.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. B. 1. Add a USB hub to each computer. 20Mbps. C.

co m . A virus self-replicates. D. Call the second customer. Any Time. "Pass Any Exam. D. C. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Which of the following would be the BEST way to handle the situation? A. B. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. apologize. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. Which of the following is the BEST resolution for the issue? sts . and reschedule.com 133 Ac tua A. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. Stay on the current service call and arrive late on the next service call. Make the first appointment and then. B. C.www. call the second customer and explain you are running late. Leave the current service call to make the next service call. Go to the second appointment because it is listed as priority and then reschedule the first. apologize. after completion. and reschedule. lTe A service call is taking longer than expected for a technician. Call the next service call. Try to hurry at the first appointment to make it to the second appointment in a timely manner. and go to the next service call. C. this is going to make the technician late for the next service call appointment.CompTIA 220-701: Practice Exam D.actualtests. Which of the following should the technician do FIRST upon arrival at the customer site? A. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise. Rush to finish the job." . B.

B. ST lTe Which of the following connectors are used on the end of a fiber cable? sts . Windows Narrator "Pass Any Exam. Windows Sidebar D.com Ac tua A.actualtests. Windows Media Center C. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language. RJ-45 C.CompTIA 220-701: Practice Exam D. D. Ask the customer if the technician can change the language. C. Call another technician who has worked with this customer in the past and inquire about any prior issues. The current language on the workstation is the customers native language. Change the language and complete the service call. Which of the following applications can be used? A. Windows Defender B. Any Time.co m 134 . A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time." . Tell the customer that the operating system is corrupted and must be reinstalled. RJ-11 B. Explain that the issue can not be resolved because the technician does not understand the language.www. BNC D. Which of the following options should the technician do NEXT? A. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day.

Windows XP Professional B. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Windows Vista Home Premium C. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A. WindowsVista Business D." . Which of the following is the MOST likely cause? A. Windows Vista Home Basic B. Hard drive failure C. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam. Windows XPMedia Center D.com Ac QUESTION NO: 435 tua lTe sts .actualtests. Pointing stick failure B.www.co m 135 . WindowsVista Ultimate C. Memory failure D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A. Any Time.

hives.actualtests. Task Manager B. C. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. User Account Control D. Any Time. The printer was working fine Friday.co m 136 . a worm that attacks multiple computers and memorizes each computers keystrokes.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A. a person who go through a corporations waste to see if they can use any of the information. D.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . B." . targeted email that is directed at a group of users so that it appears to be from a legitimate source.www. applets. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. D. gadgets. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. C. icons. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. Answer: C QUESTION NO: 438 A. Sidebar Interface C. B.

Which of the following steps should the technician take NEXT? A. Replace the video card to confirm diagnosis. 800MHz processor B.co m . LCD monitor D. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A. 128MB graphics card C. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. After speaking with the user and examining the symptoms. Smart cards D. D." . Key fob C. B. The printer drivers need to be rolled back to a previous version. C. a computer must meet which of the following hardware requirements? sts .www. Verify that all other computer components are operating normally.com 137 Ac A. Spooler service needs to be restarted.actualtests. "Pass Any Exam. C. D. Question the user to determine what has caused the video card to fail. 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. Wrong type of paper is being used for this printer. Establish an alternative diagnosis. Username B. Too many pages are being sent to the printer at one time.CompTIA 220-701: Practice Exam A. Any Time. B. the technician believes that the computers video card has failed.

Select Run in 256 colors. lTe sts A user owns older software that requires 8-bit color depth in order to run properly. Without changing Windows Vistas system-wide color depth settings. Enter the Compatibility tab and select Run in 256 colors. DOSKEY C. which of the following will BEST fix this issue? .com Ac Answer: A tua A. CONVERT. Right-click the applications shortcut and choose Properties. Right-click the applications shortcut and choose Compatibility. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound.www." .EXE D. Select Disable Visual Themes. Hard drive Answer: D "Pass Any Exam. B. D. C. RAM D. Processor C. Case fan B. Right-click the applications shortcut and choose Explore. The Compatibility tab within an application shortcuts Properties B. Any Time.co m 138 .actualtests. Enter the Compatibility tab and select Disable Visual Themes. Right-click the applications shortcut and choose Properties. Which of the following is MOST likely the issue? A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A.

Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. Telnet D. Event Viewer Answer: D QUESTION NO: 447 A. Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam. The technician has uninstalled the program. a computer is getting stop errors. Last Known Good Configuration C.co m A technician is unable to log into a users computer after installing new hardware. Any Time. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Disable Automatic Restart .www. Safe Mode B." . Device Manager B. Which of the following Advanced Startup options would BEST resolve this issue? . but the stop errors continue. Which of the following should be used to troubleshoot this error? A. Dxdiag C.com 139 Ac A technician is working on a computer that has a virus downloaded on it.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Active Directory Restore Mode C. Debugging Mode B. Last Known Good Configuration D. Debugging Mode D.actualtests. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus.

www. Incandescent lighting "Pass Any Exam." . Which of the following would need to be created prior to the installs? A. Voltages and size D. Any Time.CompTIA 220-701: Practice Exam A. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2. Restore Point B. Electrostatic Discharge (ESD) C.4GHz wireless access point that drops connections. Last Known Good Configuration C. Emergency Repair Disk (ERD) D. Back up of the data C. Resistance and size C. Which of the following would MOST likely cause the connection drops? A. Debugging Mode B. The access point is next to a speaker B.actualtests.com Ac tua lTe sts . Wattage and size B. Cordless phones D. Safe Mode D.co m 140 .

C. Defrag C.11g D. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing. The largest cache that resides at the chip level.actualtests. The fastest cache that resides outside the chip level.co A technician notices that a group of users are continuously searching their computers for the same files.11b B. 802.11 standards operates at a maximum speed of 11Mbps? A. The fastest cache that resides at the chip level. Indexing D. it will not delete. Which of the following is the MOST likely reason? "Pass Any Exam. Chkdsk B. Which of the following would BEST assist their searches? m ." . The largest cache that resides outside the chip level. 802.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A.www. 802.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802.com 141 Ac tua lTe A. D. B. Any Time. When the technician tries to delete the job. Scandisk sts . 802.11n C. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue.

B. C.com 142 Ac A. This printer is not capable of printing such fine details select another type of printer. Run an alignment page. D. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. Once a job is submitted to the queue it cannot be removed. Which of the following options would BEST help troubleshoot the problem? A. B. The printer does not support the font on the document. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. Send a test page to the printer. D. Gigabit Ethernet B. B. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy. Which of the following is the MOST likely cause of the missing detail? lTe sts . Any Time. Replace all of the print cartridges. The user submitted the job as a priority. Bluetooth "Pass Any Exam. Infrared D.CompTIA 220-701: Practice Exam A. The job must be deleted using theprinters front panel. Power cycle the printer. Some of the inkjets are clogged in the cartridge.www. C. D. C. The printer is set in draft mode in the printer properties. The technician does not have the necessary permissions.actualtests." . Wi-Fi C.co m . tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it.

11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A. 802.www.11b C.key authentication B. WPA withshareD. Notify all users before unplugging the printer.com Ac A technician must replace a network printer. WEP2 withshareD. Which of the following is the FIRST step the technician should take? tua lTe sts A. 802.11a D. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam. B.co Which of this following wireless security options is MOST secure? m 143 .11n B. 802. WPA2 withshareD. Save all print jobs.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A. WEP withshareD. Unplug the network printer and then replace with a new printer. D." . Delete all print jobs before replacing the printer.key authentication .actualtests. C.key authentication D. replace the printer and then print everything that was saved. Any Time.key authentication C. 802.

Enter hard drive information manually into theNtldr file. The hard drive is faulty and needs to be replaced. convert B. B.co m 144 .actualtests.ini C. Which of the following is MOST likely the cause of this problem? A.com Ac tua A.bat. msconfig D. "Pass Any Exam. B. D. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. fdisk C." . The system cannot connect to the network. sysedit B. C. Any Time. chkdsk D. After installing the hard drive which of the following must the technician do NEXT? A. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop.CompTIA 220-701: Practice Exam A. C. Enter hard drive information manually into the Autoexec. The system does not have enough free hard drive space. Enter hard drive information manually into the BIOS. D. boot.ini file. The automatically restart feature in System Failure option is on. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . Enter hard drive information manually into the Boot.www.

In which of the following can the technician go to review the IRQ settings? A. Control Panel>Power Options>Hibernate tab B.actualtests. The technician suspects an IRQ conflict. Device Manager>Computer Properties C. B. D. Which of the following is the MOST likely problem? A." . Answer: B QUESTION NO: 470 "Pass Any Exam. BIOS>Power Menu>S11>Hibernate D. Hard drive is faulty. C. APM is off. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive. CMOS battery is dead.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem.co m . BIOSis reporting a memory error. Any Time.www. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. Device Manager>Power Options>Check-off the Hibernate box C. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. My Computer>Hardware>Settings D. Start>Run>Regedit B.

B. Powersupplys fan is defective. The workstation does not power up properly.actualtests. Power supply is the wrong form factor.www. D. The fuser unit is defective. D.co m 146 . Power supply is the wrong form factor. Window Vista Home Premium "Pass Any Exam. B. Windows Vista Home Basic B.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. Power supply wattage is too low. C. Which of the following is the solution? A. Which of the following is the MOST likely cause? A." . Power supply is the wrong voltage.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. Any Time. The workstation will power up if only a single drive is connected. D. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. Power supply is the wrong wattage. Power supply wattage is too high. The feed roller is defective. Powersupplys fan is defective. Answer: A A. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts . C. The pick-up roller is defective. C. The toner cartridge is defective. B. Windows XP Professional C.

Better cooling D. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . ECC C. Error detection C. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A.CompTIA 220-701: Practice Exam D.actualtests. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A.com Ac tua lTe A. SLI B." . DLT D. UPS B. SLI D.co QUESTION NO: 475 m 147 . Lower cost B. DDR C.www. Any Time. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam.

SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering.www.com 148 Ac A. VPN B.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . Any Time. WEP keys B. USB 2. This method allows access to only computers that have specific MAC addresses. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A. There is no IP filtering or DNS filtering. QUESTION NO: 480 "Pass Any Exam. but requires the last device to use a terminator? A. FTP D." .0 D.co m . The use of an SSID cannot limit access even though it is used by all the routers. Parallel B. SSID broadcasts C. SNMP C. MAC filtering D.actualtests. IEEE 1394 C.

IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. Adware B. Channel number C. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . Slipping hazards or dangerous footing concerns B.co m 149 . EMI D. AD. CRT C. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A.CompTIA 220-701: Practice Exam Two wireless access points are located near each other. Network diagram to prevent damaging any cables "Pass Any Exam. WEP key B. SSID broadcast ID D.www. High temperature warnings and cautions D.actualtests. Worms D." .com Ac A.hoc C. which of the following settings should be changed to prevent interference between the two devices? A. Hazardous chemicals or compounds C. Any Time. RFI B.

Voltage or shocks C. Which of the following is MOST likely having an issue? A. B. RF or wireless interference B. Change the toner cartridges. Any Time. Static or ESD damage D.co m . IEEE 1394 port D. D." . Which of the following is a primary safety factor when using a soldering iron? A. Flash drive C.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts . Touch pad B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Check to the correct type of paper is being used.www.actualtests. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. Add additional memory to the printer. Replace communications cable. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. C.

co m 151 . Switch B.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. RJ-11 D. CRT monitor C. LCD monitor B. . Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. because it has much lower crosstalk and interference in comparison to copper cables. Any Time. NIC D. Fax machine C. They can span distances of several kilometers. STP B.www. Which of the following devices is MOST likely connected to the other end of the cable? A. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer.CompTIA 220-701: Practice Exam A. which of the following features should they research? A. BitLocker "Pass Any Exam." . Scanner D. UTP C.actualtests. and several other items on their display. If they want to add more gadgets. calendar.

Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. Decoder software needs to be loaded.actualtests. Ask the customer what the issue is. Which of the following is MOST likely the issue? A.co m 152 . D. Heat sink C.com Ac tua A. Any Time. The system does not have enough RAM installed. Which of the following troubleshooting steps is NEXT? A. Sidebar D. The sound card is not connected properly. D.www. The drives device driver needs to be updated. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Answer: A "Pass Any Exam. Power supply D. Establish a theory of probable cause. Case fan B. B.CompTIA 220-701: Practice Exam B. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . C. Document findings. actions. Defender C. and outcomes. C. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. B." . Establish a plan of action to resolve the problem.

B. C. C.co A technician arrives at a customers location in response to a call. D. actions. The system is in hibernation mode. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. and outcomes. Answer: D QUESTION NO: 497 "Pass Any Exam. Document findings. Ask the customer questions to identify the problem. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . actions. Test the theory to determine cause. The BIOS need to be updated.www. D. The power supply has a loose connection. The keyboard is faulty. sts .com Ac tua lTe A. Which of the following troubleshooting steps is NEXT? A. Verify full functionality and implement preventative measures." .actualtests. C. Which of the following is causing this to happen? A. and outcomes.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan. Establish a theory of probable cause. B. Any Time. D. B. Verify full system functionality. Establish a plan of action to resolve the problem and implement a solution. Document findings. mouse movement and the power light is blinking.

com Ac A. B. Fans are applied with thermal compound." . D. The technician needs domain administrator rights. B. which of the following shortcuts can lock the computer without logging off the user? (Select TWO).actualtests.www. C. The technician needs local administrative rights. B.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Which of the following is MOST likely the cause for this problem? A. Windows key + L C. Configure the IP settings. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . Ctrl + alt + delete then lock computer B. The technician needs to map the drive.co m 154 . C. Ctrl + alt + L "Pass Any Exam. Any Time. A. D. Print out a test page. D. Download the latest drivers from the manufacturer. The operating system is corrupt.heatsinks provide active cooling.heatsinks do not. Answer: A Answer: D QUESTION NO: 500 On a Windows computer.heatsinks provide passive cooling. Fans must be directly applied to the cooled component. C. Fans provide passive cooling. tua A user purchased a TCP/IP laser printer.heatsinks are not. Fans provide active cooling. Configure NetBEUI settings.

ROM drive C. Any Time. A CD. The function key was not pressed to toggle the video output.com Ac tua lTe sts .CompTIA 220-701: Practice Exam D. then you can try to toggle the video output function key and plug in an external monitor to the laptop." .B QUESTION NO: 501 When installing the Windows XP operating system using RIS. the AC adapter for their older laptop quit working. Which of the following is the MOST likely explanation? A.www. D. B. "Pass Any Exam.co m 155 . C.actualtests. Windows key + Alt + M Answer: A. A hard drive with more than 4MB of free space B. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. Windows key + alt + delete E. A video card with at least 16MB of VRAM D. which of the following must be available in the computer? A. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. QUESTION NO: 503 A user reports that during a business trip to Europe. Answer: C Explanation: If the display of the laptop is not working. The laptop BIOS was not updated to support external video. The monitor and laptop video cards are incompatible. The video cable connecting the monitor is loose. The AC adapter was inserted in the incorrect port. Which of the following is the MOST likely cause? A.

Adjust the refresh rate of the display to 72 Hertz." . The adapter was rated for 110-120 Volts. C. D. The adapter was rated for 220-240 Volts. lTe A user reports that when they are typing.CompTIA 220-701: Practice Exam B.actualtests. The adapter was rated at 50-60 Hertz. Toggle the function key for the video display. IPSec B. Any Time. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. their pointer will randomly move about the screen or highlight words. Which of the following will correct this problem? A. D. Change the display resolution to a lower setting. Uncheck Extend my Windows Desktop in the Display Properties. C. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 . PGP D. The laptop is near a source of EMF interference.com Ac tua A.www. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. B. D. The mouse pointer software is corrupt.co Answer: C m 156 . EFS C. A Remote Desktop session has been established on laptop. C. B. instead of seeing their desktop they only see their background graphic. CHAP II Answer: B "Pass Any Exam. The sensitivity of the touch pad is too high.

Configure biometric authentication. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. "Pass Any Exam. C. Perform a disk defragmentation. Store the drive next to a magnet for one hour. Install network monitoring software and perform a trace. Setup user profiles. B. Install system patches. .CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives. After completing the initial configuration. which of the following MOST reliably prevents all data from being stolen? A. C. C. D. Any Time. Encrypt all local data files. B.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A. Remove the control circuit board from the drive. Format the drive. D. D. Install anti-virus software. Run a full anti-virus scan.co m Which of the following will improve the functionality of the OS immediately following a new installation? . B. Run the defrag command on the system." . Physically destroy the disk platters. Which of the following steps would shorten the startup time? A. they notice the system takes a long time to display the desktop. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer.www.actualtests.

CompTIA 220-701: Practice Exam B. Which of the following is MOST likely causing this? A. lTe sts .www.actualtests. Boot the computer in Safe Mode. Any Time. The laptop battery is defective and needs to be replaced. Defragment the hard drive. The customer can power up the laptop when using the power cord without the docking station. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. B. C. Answer: C QUESTION NO: 512 A. Which of the following steps should the technician take prior to installing the application? (Select TWO). Run thechkdsk /f command on the system. Answer: A. Launch the File and Transfer Wizard. they called the OEM and identify the problem. They have had problems installing this application in the past. C. Remove unneeded startup applications. The laptop has an electrical short in the power supply. "Pass Any Exam.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application.co m .B QUESTION NO: 513 A technician is troubleshooting a computer error. Read the application release notes. Which of the following should the technician do FIRST after the problem is resolved? A. After initial troubleshooting. The laptop power cord is being used instead of the docking station power cord. Call the department management to document the issue. Decrease the size of the paging file. Create a restore point. E. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. The customer is using the laptop power button instead of the docking station power button." . D. D. C. D. B.

co m 159 .0." . Class B C. It runs faster than the processor speed.com Ac tua lTe sts . C. B. D. Class A B. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A. It runs at processor speed. Document the issue and the applied solution.168. Provides a logical connection between a workstation and the network infrastructure D.CompTIA 220-701: Practice Exam B. It runs slower than the processor speed.actualtests. Class C D.10 is an example of which of the following address classes? A. Describe the issue at the next staff meeting. Post the solution on an online tech forum. It runs at half the processor speed.www. Monitors sessions between two hosts C. D. C. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam. Assigns IP address to the workstation B. Answer: B QUESTION NO: 514 The IP address: 192. Any Time. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A.

IP Answer: C. D. NetBIOS C.www. C.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. and import it to the new system. A hub directs traffic between locally attached computers. The customer has required all personal information be migrated to the new computer including favorites. C. Which of the following should they do NEXT? "Pass Any Exam. A. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. cached website credentials and desktop preferences. B." .co m 160 . A. A hub broadcasts all traffic to all ports. copy the users profile from the old system to the new system. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B .E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. TCP D. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. Useregedit to export the user data to the new system. D.CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO). DLC E. B. Hubs only support TCP/IP protocols.actualtests. From Windows Explorer. Use the USMT to export the data from the old system. Hubs are limited to a bandwidth of 4Mbps. Any Time. SPX B.

C. B. Any Time.co m . Which of the following is the MOST likely cause? lTe sts . The technician copies the files to a portable hard drive and then goes back to their office to burn the disc." . B. Dispose of the monitor according to applicable environmental regulations. Update the drivers for the video card. B. Answer: A QUESTION NO: 522 A. Update the drivers for the touchpad. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. Dispose of the monitor in the trash.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. they can connect to the network. Disassemble the monitor to prepare disposal of parts independently. While preparing the files for the disc burning. C. The power management settings on their laptop are set to disable the internal NIC. D. Which of the following should the technician do? "Pass Any Exam. Discharge the CRT prior to disposal. the technician notices files that pertain to other employees. D. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner.actualtests. Format the hard drive and reinstall the OS. Which of the following is the BEST option to solve this issue? A. If they connect the AC adapter.CompTIA 220-701: Practice Exam A. The laptop is not receiving enough power from the battery so the battery should be replaced. The laptop is not receiving enough power from the battery so a second battery should be installed.www. Lower the pointer speed in the Mouse Control Panel applet. D. C. The laptops NIC needs updated drivers.

Keep the files on the portable drive and then look at them later for confidential material. Organize theusers papers into file folders.com Ac tua lTe sts . Provide copies of the files to the people named on them. B. The technician needs to work on the issue but is distracted by the users mess. Carry it with the screen closest to your body. B. Report the issue to theusers manager and return the next day to work on the issue. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. Carry it by using both the power and video cords for stability. B. Follow thecompanys established guidelines to reset passwords.www. however. Carry it with the protrusion on the back facing your body. D. Which of the following should the technician do? A. Which of the following actions should be taken? A. Call the person that wants the disc burned andask them if they can look at the files. Delete the files off the portable drive once they are finished burning the disc. B. D. Carry it by holding it upside down by the base." . C. they cannot identify their username.CompTIA 220-701: Practice Exam A. D. "Pass Any Exam. C. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue.co m 162 . Reset the password for them and inform them of their username. C. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. Schedule a later time to call them back once they remember their username. Tell the user that they will return later in the day once they have cleaned their desk. Create a new account for the user. D. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. Any Time. C. providing standard permissions. The user is quite messy and has a lot of paper strewn about.actualtests.

Respond by asking the caller to slow down and repeat the concern twice. Answer: C "Pass Any Exam. understand. B. C. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly. ask for help and respond. interpret. Listen to callers concern without interrupting and being judgmental. B.co m 163 . Verify that the user has not made any OS changes. put on hold. C. Respond by informing caller to slow down and change their attitude.com Ac QUESTION NO: 529 tua Answer: B lTe sts . Check the BIOS for temperature changes. Which of the following would be the MOST effective way to respond to this call? A. give first impression. Open the case and determine the cause of the noise. Receive. D. D. Any Time. Receive. Which of the following should be the FIRST course of action? A. put on hold and forward. D. Receive. B. Receive. A customer reports that when the computer starts up. it sounds like an airplane taking off. Attempt to replicate and verify the issue.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. Ask the caller to call back when they are in a better mood.www.actualtests." . and forward. evaluate and respond. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. C.

24 volts D. B. C. 12 volts C. Answer: B QUESTION NO: 533 A technician is responding to a customers call. At the same time. Forward the customer to another technician in order to listen to the co-worker. a co-worker asks the technician for assistance. Update the OS with the most recent patches. Research online forums for assistance. Put the customer on hold just for a few minutes. C.com 164 Ac tua QUESTION NO: 532 lTe sts .co m . Any Time. 32 volts Answer: B A technician is on the phone with a customer." .actualtests. D. Forward the customer to another technician. Ask the customer's permission to put them on hold. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. B. 6 volts B.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. Which of the following is the BEST course of action? A. Avoid the incoming call and call back later. Write down error code and ask for assistance. Which of the following is the BEST course of action? A. The technician receives another incoming call from the technician's friend. Which of the following is the BEST course of action? A. D. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. Email the manufacturer with the details of the issue.www. "Pass Any Exam.

disabling the firewall did not help the issue. Replace the workstations NIC. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. Which of the following troubleshooting steps should the technician take NEXT? A.co m 165 . Contact the user to determine if any recent changes have been made to the computer. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. however. Any Time.CompTIA 220-701: Practice Exam B. Formulate another theory as to what might be causing the problem. the technician believes that firewall settings may be the cause. D." . Replace the motherboard and perform a system restore. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. B. After speaking with the user. Reinstall the firewall software. Replace RAM modules and verify that all other system components are operating properly. C. B. C. Ask the customer's permission to put them on hold and politely ask the co-worker to wait.actualtests. C. Use Windows Recovery Console to perform a repair installation of Windows. Document that disabling the firewall did not solve the issue and call another technician for assistance. Put the customer on hold just for a few minutes and assist the co-worker. Which of the following troubleshooting steps should the technician perform FIRST? A. Answer: D "Pass Any Exam. D. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. D.www.com Ac tua lTe sts .

B. Ignore the content and complete the repair. Report theusers story to management and wait for further instructions. Which of the following can the technician recommend? m QUESTION NO: 537 166 . Report the situation to the appropriate authorities. C. a technician discovers content which they believe may be illegal. Perform a virus scan and evaluate the results.CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Answer: B QUESTION NO: 539 "Pass Any Exam.actualtests. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. B.www. The technician speaks with the user. sts . D. Plug the computer into a different power outlet.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. Delete all the illegal content from the user's computer. Install anti-spyware and run an initial scan. C. D. B. Which of the following describes the BEST course of action? A. Use a surge protector. Which of the following should the technician do NEXT? A. C. Use a signal attenuator. D. Establish a theory as to what caused the changes to the computer." . Use an uninterruptible power supply (UPS). Insist that the user immediately delete the content. Any Time. Answer: D Answer: A While troubleshooting a problem on a users computer.com Ac QUESTION NO: 538 tua lTe A.

It is not appropriate unless the content is public knowledge. For backup purposes and if the technician deems it necessary. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. from computers which are in for repair.actualtests. Any Time. For backup purposes and with thecustomers permission.com Ac tua Which of the following RAM types requires that all available memory slots be filled.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. DDR3 B. RDRAM C. A corrupt software driver B. Excessive humidity C. Confiscate the co-workers personal storage media." . C. D. resulting in the need for continuity chips in otherwise unused slots? lTe sts . Answer: C QUESTION NO: 541 A. Ignore the situation so as to avoid workplace conflict. D. Report the situation to appropriate authorities. When is it appropriate to make copies of a customers confidential data? A. Which of the following is the BEST course of action? A. A low toner cartridge "Pass Any Exam. C. DRAM D. B. B.co m 167 . Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers.www. It is never appropriate to copy acustomers data. Notify the customer about their stolen data. random characters? A.

Any Time. HTTPS C. HTTP Answer: A "Pass Any Exam. Video capture card lTe If using Windows Media Center. TV tuner card C.com Ac tua A.actualtests. Windows 2000." . An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A.www. QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A. WindowsVista Ultimate. C. which of the following hardware components needs to be installed? sts .CompTIA 220-701: Practice Exam D. D. WAP D.co m 168 . Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. B. WEP B. Windows XP Professional. KVM switch B. Docking station D. Windows XP Home Edition.

16GB B.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A. 32GB C. WPA D. Any Time. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Which of the following components should the technician replace? A. CMOS battery C.co m . System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. WAP C.www. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down. L2 cache B." . Processor D.com 169 Ac tua lTe sts .actualtests. Although Windows XP lets you format only up to 32GB but can read larger volumes. 1024GB D. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. SFTP B.

Heatsink B. which of the following ports is used for Remote Desktop (RDP)? A. Check the wireless card to be sure it is seated correctly. 3389 Answer: D "Pass Any Exam. D. Any Time. A.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A.actualtests. Liquid D.com Ac tua lTe sts . Check to see if wireless is turned on. I/O address ranges E.CompTIA 220-701: Practice Exam A.www. Explanation of error codes Answer: A.C. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE). 110 C. Active Answer: D QUESTION NO: 552 By default. Passive C." . Check the software for a complete install. Devices by type B. 2335 D. C. Check the wireless card for antenna connections. RAM capacity C.co m 170 . Hidden devices D. Mapped network drives F. B. 80 B.

actualtests. NIC B. TV tuner C. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. SATA D. 23 B. Multimedia B. Capture D.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers. is used for Telnet? A. Wireless card C. 25 C. Any Time. by default.www.co m 171 . Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam. 80 D. 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A." .com Ac tua QUESTION NO: 555 lTe sts .

Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A.actualtests. Memory C. Safe Mode with Command Prompt B. The technician has determined this can be done. Firmware D. Crossover cable "Pass Any Exam. but the motherboard needs an update. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed.co m . Any Time. Bridge B. Enable Boot Logging C.com 172 Ac A." . HTTP C. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Which of the following must the technician update? sts . Router C. WAN B.www. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC.CompTIA 220-701: Practice Exam A. Operating system B. Last Know Good Configuration D. Which of the following would be the BEST recommendation to the customer? A. VPN D.

Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. Unplug the device from the computer. Which of the following should the technician do? . tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away." .www.co m Answer: A 173 . D. B. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. C. a technician should advise the customer to: A.actualtests. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. B. try and keep the same password so the customer can always remember it.com Ac A. Any Time. Use the Safely Remove Hardware icon in the Control Panel. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. D. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. try not to use numbers in the password. C. change the password frequently. Turn off the power to the USB device first then the computer. use their telephone number as the WEP key. Answer: A "Pass Any Exam. C. Send the drive to a data recovery company. D. B. Use the Safely Remove Hardware icon in the System Tray.CompTIA 220-701: Practice Exam D.

co m 174 ." . rightclick on the desktop. Which of the following is the FIRST item to check? A. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A.www.actualtests. The power to the external displays docking station D. and select folder. Improved security features C. create the folder in My Documents then click and drag the new folder to the desktop. C. Any Time. D.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A.com Ac tua QUESTION NO: 565 lTe sts . Improved registry settings D. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. If the monitor has been degaussed recently B. use the run command and type folder. create the folder on a flash drive and then click and drag the new folder to the desktop. The monitor driver version C. B. select new. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam. Improved performance B. Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station.

tua A technician wants to reinstall Windows operating system on a notebook computer. Have the user check external drives for media. Boot the unit in Safe Mode by pressing F8. D. Boot into setup/BIOS and check the Graphics options. however.co m . B." . B. Boot the unit in Safe Mode by pressing F5. C. C. Boot into BIOS and check the hard drive status. popup advertisement that has been blocked. Boot the unit in Safe Mode by pressing Ctrl/Esc. Have the user power off for five minutes then restart the system. the computer boots off the installed operating system on the hard drive. Boot into BIOS/Setup and change the boot sequence. D.www. press F8 and select Last Known good configuration. The technician tries to boot the computer with the Windows CD in the drive. C. The technician explains this is a: A. D. press F8 and select Safe Boot.actualtests. Boot into BIOS/Setup and update the BIOS. website that does not require a password to log in. C. When WindowsStarts. Which of the following is the FIRST action the technician should take? lTe sts .CompTIA 220-701: Practice Exam A. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. B. B.com 175 Ac A. website where cookies are required. Run a check disk operation on the hard drive. Any Time. "Pass Any Exam. When Windowsstarts. Which of the following is the FIRST step the technician should take? A.

CompTIA 220-701: Practice Exam D. Check to see if the monitor and computer are powered by a UPS. Check the System Event log for over temperature entries. B. Set the IP address to match the gateway address. Answer: C "Pass Any Exam. Unplug and then re-connect all cabling to the components. Any Time. Which of the following is the BEST course of action to take? . The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. Run the computer until the error occurs then find where the source of the heat is. C. Enable print sharing from the main computer.www. Ask the customer how the laptop is being used when it reports the error. B.com Ac tua A. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. C.0.co m Answer: A 176 . D. B. Ask the customer what is occurring when the display is lost. Update or reinstall the display driver." . D. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning. Which of the following would be the NEXT troubleshooting step? A. Set the printer to DHCP. secure website. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display.0. Remove the battery and run the laptop on the external power supply. Configure the printers IP to 127.1. C. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A.actualtests. D.

Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. Remove the power and check the position of the jumpers on the motherboard. B. The NEXT action would be to: A. pauses and then repeats.co m 177 . have the customer clear the print queue and reboot. D. have each user remove and re-install the printer to update the driver. C. flash the firmware on the printer to match the new driver. D. Consult the maintenance manual for the error code.actualtests." . Answer: B QUESTION NO: 576 "Pass Any Exam. C. B.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. Check the quick setup guide for BIOS settings. D. Any Time. check the printer properties on the server. cycle the power on the printer and observe the boot process. The technician knows the print server had maintenance done over the weekend that included driver updates. Which of the following is the BEST course of action to determine the cause? A. C. check the printer for paper jams in the path. power cycle the printer to update the driver.www. Replace the video card because there is no display. replace the network card in the printer. The NEXT step to evaluate the problem is to: A. The technician arrives and finds the printer is online but there are not any lights on the network card. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. power off the printer.com Ac tua lTe sts . but only in monochrome. B.

WPA encryption D.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart.co m 178 . WPA. Computer Browser "Pass Any Exam. Password authentication B. Which of the following security technologies is this considered? A. WPA D. Hibernation C. WPA2 B. Standby B. WEP C. Smart card authentication C.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. Any Time." .www. Which of the following Windows services is not starting during boot? A. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts .actualtests. Sleep D. Biometric authentication Answer: D QUESTION NO: 578 A.

BIOS C. C. reseat the video card. try turning the monitor on/off. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . check the power cable on the monitor. Reseat the video card. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A. Southbridge B. check the power cable on the monitor. check the video cable from the monitor to the PC. Which of the following steps should the technician recommend the user take in order to resolve the problem? A.CompTIA 220-701: Practice Exam B. Northbridge B. Any Time. check the video cable from the monitor to the PC. Print Spooler D. D. try turning the monitor on/off. Check the video cable from the monitor to the PC. Turn the monitor on/off.co m . The technician on call determines that the PC is powered on and is not in standby mode. DMA controller D. B. Answer: C QUESTION NO: 581 A." . BIOS "Pass Any Exam. reseat the video card in the PC.www. Turn the monitor on/off.actualtests. Add Hardware Wizard C.

Answer: A "Pass Any Exam. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed. Southbridge D. DMA controller C.www. Southbridge C. BIOS D. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. D.com Ac tua lTe sts . Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. Any Time. CMOS D.actualtests. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Verify that the power button is plugged into the motherboard. B. Replace the power button. Northbridge B. Check the power supply for voltage output. Northbridge B.co m 180 .CompTIA 220-701: Practice Exam C. C. Which of the following is the NEXT troubleshooting step the technician should take? A. Check the power outlet to verify it is supplying power." .

actualtests. Case open switch D. Port triggering C. It was working fine yesterday. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. Theusers workstation has a faulty NIC. Biometric password B. Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO)." . 478 B. D.com Ac A user reports that they are suddenly unable to print to a network printer. The printer has a faulty NIC. B. The technician can ping the users workstation and the printer.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A. 775 C. The printer is no longer the users default printer. 959 D. "Pass Any Exam. The technician can also print a test page from another workstation.co m 181 . C. The printer has corrupt drivers. Slot A Answer: A A.www. Any Time.

B. Which of the following should be selected to BEST meet the user's needs? A. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet.www. however. Which of the following is the FIRST thing the technician should do? A. Turn on Automatic Updates. Update the virus definitions and start a scan for viruses. SODIMM D." .CompTIA 220-701: Practice Exam A. "Pass Any Exam. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. Multi-core B. Inform the customer of how long it might take to resolve the problem. Which of the following is a best practice? A. Dual-core Answer: A. B. C. D. DDR2 E. Disable all file shares. C. Turn off the firewall. Unplug the PC and put on an anti-static wrist strap. Update the antivirus definitions. C. they do not want the updates to interfere while they are working.com 182 Ac tua lTe sts . Verify when the last time the computer was working correctly was.E QUESTION NO: 590 When troubleshooting an issue with a customer.co m . PCI express C. Assign a password complexity policy. Update the network device drivers. Any Time.actualtests. D. B. Set automatic updates to download only.

C. Check power on theusers laptops. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.co m 183 . Check the domain print server. D. FAT16 B. Which of the following file systems should the technician select? A. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A. NTFS D.CompTIA 220-701: Practice Exam D. Check the print queue. Which of the following is the FIRST thing a technician should check? sts . FAT32 "Pass Any Exam.www. Set automatic updates to download and install. lTe Several users report their print jobs did not print to the local shared printer. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops." . B. Username/password B. Any Time.com Ac tua A. WPA D. HPFS C.actualtests. Fingerprint scanner C. Check the network connections.

D. C. The technician needs to change the computers settings to boot from a recovery CD. Any Time. Motherboard settings B. Task Manager B. Check for incompatible hardware. Where should the technician make the necessary boot order changes? A. a technician notices that the software hangs during the hardware detection phase. Check the boot order in the BIOS. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A.com 184 Ac QUESTION NO: 598 tua lTe sts .co m . BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. Check the CMOS battery. Answer: A After several months users report that their computer runs slower. Task Scheduler Wizard D. B. Firmware settings C." .www. The problem is related to large files being deleted. Backup Manager C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. How should the technician troubleshoot this issue? A. Check the disk for scratches. Jumper settings D.actualtests.

CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. Right-click System Tray. Right-click My Computer icon. An asynchronous modem C. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A.actualtests. Check the printers BIOS.com Ac A. select Properties B. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . Add Hardware Wizard. AT C. select Properties D. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. Check the manufacturer's website. A cable modem D. B. Check the USB port. The installation CD is not available. Right-click My Network icon. PC/XT "Pass Any Exam." . Right-click Start menu.www. A network interface card B. C. D. Any Time. Which of the following is the BEST solution to locate the correct drivers? A. select Properties C. ATX B.co m 185 .

From the printer properties page D. ACL Answer: A QUESTION NO: 603 When a job fails to print. where would a technician go in Windows to print out a test page? A. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. SMTP D.www. TELNET C. LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam. From theprinters drivers B. RDP D.CompTIA 220-701: Practice Exam D.com 186 Ac tua lTe sts .actualtests. NNTP B. Any Time. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A." . NTP B. Manually on the printer C.co QUESTION NO: 604 m . PPTP C.

actualtests. Hub Answer: D "Pass Any Exam. Modem C. Switch B. Half duplex B. Modem C. Full duplex D. Hub C. Bridge D." . Router D.co m 187 . Port mirroring C.www. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A.com Ac tua A. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A.CompTIA 220-701: Practice Exam A. Any Time. Hub B. Router D. Modem lTe Which of the following network devices interconnects networks together? sts . Switch B.

while an inkjet printer sprays the image on the page. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. C." . D.www. A local printer has a small footprint and cost less money than a network printer that has a large footprint. inkjet. The writing element B.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. Laser printers fuse the image to the page.co m 188 . QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. The control panel C. D. while laser printers can be harmful to the environment. B. The interface Answer: A "Pass Any Exam. while the inkjet printer can only use ink cartridges. The power supply D. C. while an inkjet printer fuses the image to the page.actualtests. Laser printers use toner. Laser printers melt the image onto the page. thermal.com Ac Answer: D tua lTe sts . Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A. and impact printer? A. A maximum of two computers can share a local printer verses unlimited users can share a network printer. Any Time. B. Ink jet printers are safe for the environment.

. Printer configuration is incorrect. Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. C. person who would be directly affected in the case of a breach. C. company's intellectual property and proprietary information. 640 x 480 B. but the printer does not print the job. D.com 189 Ac tua lTe sts A. 800 x 600 "Pass Any Exam. Any Time. B. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors. which of the following provides the MOST room for effective cooling? A. D.actualtests. A print job is waiting in the print queue.www.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . NLX D. ATX C. Outdated or corrupt print driver." . B. equipment from abuse and misuse. Which of the following may be the cause? A. BTX B. The application used to create the document is incompatible with the printer. which of the following is the minimum default resolution setting that Windows XP supports? A. customer's personal files and professional data.

actualtests. the number of partitions across multiple hard drives. D. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A. and SVGA resolution is 800 x 600. D. B. the back up tape drive configuration. Any Time. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. network drive. how data is distributed between multiple drives. C. 800 x 640 D.co m 190 . QUESTION NO: 617 A CD drive is a type of: A. DVD/RW drive B. Answer: A "Pass Any Exam. number of installed hard drives.www. optical drive." .com Ac tua lTe sts . C. solid state drive. CGA's resolution was 320 x 200 . EGA's was 640 x 350. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. hot swappable drive. SODIMM D.CompTIA 220-701: Practice Exam C. B. SD flash drive C.

Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly. B. equivalent to the original power supply wattage. it must have which of the following? A. AGP slot D. it is important for the output to be: A. equal or lesser than the original power supply wattage. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer." . C. equal or greater than the original power supply wattage.co m . Thermal grease between the processor and theheatsink "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. C. B. DIMM chip B.3 volts of power to the computer. IDE drive C. Thermal grease between the fan and theheatsink B. The addition of 3.actualtests. Automatic voltage detection between 110 and 220 voltage is provided. Automatic integrated surge protection is provided through the upgrade.www. Thermal grease between the processor and the fan C. Two processors installed on the motherboard D. tua On a desktop computer. The computer can run faster because of the larger power source. Any Time.com 191 Ac A. D. auto sensing from 100 to 240 Volts. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . D.

the computer must be equipped with which of the following? A. Any Time. The memory speed will decrease. The OS will have to be reinstalled. Hyper-V technology C.com Ac QUESTION NO: 626 tua lTe sts . "Pass Any Exam. The scanner must be configured to read the code(s) desired. D. Double the clock speed on a 32-bit processor B. D. which of the following should occur? A. The computer will overheat." . B. The barcode scanner should be set up in the computers BIOS. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). Hyper-threading technology D.actualtests.co m 192 .www. C. Answer: A When installing a barcode scanner on a computer. Which of the following statements is MOST likely true? A. The computer will not pass POST. B. The flatbed scanner must be removed.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. The scanner must be installed between the PS2 mouse and the computer. C. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed.

D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. Which of the following is the possible cause? (Select TWO).www. Duplex C. sts . To allow LAN/WAN switching Answer: A. A PCI card is not correctly seated. Inkjet D. Windows has a corrupt boot.ini file. To allow additional power to be available to the laptop when docked C. Which of the following could be contributing to the noise? (Select TWO). D." . Laser Answer: A QUESTION NO: 629 Answer: A. A memory chip is defective. To provide additional software security to the laptop D. Cooling fan C. CPU B. Any Time. A. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. B. C. To provide additional USB ports for the laptop E. Impact B. To allow peripheral devices such as a monitor to remain attached B. E. Hard drive "Pass Any Exam.co m .actualtests.com 193 Ac A.CompTIA 220-701: Practice Exam A. The power supply is not connected to the system board. The CRT display has failed.B QUESTION NO: 630 The user states the desktop computer is very noisy.

com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. C. Which of the following would be the BEST course of action for the technician to take? sts .CompTIA 220-701: Practice Exam D.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A.co m Answer: B . but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems.www. Document the work done at the firm and leave the company owner a voicemail. D.actualtests. Boot in Safe Mode. Call and/or email the owner the status of the repair and answer any remaining questions they might have. the owner would probably not want to be bothered during the work day. The repairs go as planned. and personally contact the owner to update on the status of the repairs. DVI-D "Pass Any Exam. B. Document the work done at the firm. leave a copy for the company owner." . ask one of the assistants at the company to contact the owner. and due to space constraints. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater. Motherboard E. Which of the following technologies is capable of this functionality? A. B. QUESTION NO: 632 A. Document the work done at the firm. Boot to Last known Good Configuration. Boot from Emergency Boot Disk. D. Memory chip Answer: B. relaying details of the repair to save the technician time. Boot from LAN. C. asks to have a single-connection that will carry video and audio to and from the PC. Any Time.

C. Memory has to be installed in same speed and size modules.co m 195 . "Pass Any Exam. which of the following is true? A. Keep the hard drive within acceptable temperature ranges.CompTIA 220-701: Practice Exam B. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory.com Ac A. using chips equal to or larger than 1GB in size. B. The motherboard jumpers need to be properly configured. PC card 7." .1 D. Keep the power supply within acceptable temperature ranges. Any Time. VGA D. B. PC card 8.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B . C. Express card C. DVI-I C. Keep the processor within acceptable temperature ranges. D. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A.www. Mini-PCI card B.actualtests. Keep thenorthbridge chip within acceptable temperature ranges. in marked matching slots. Memory has to be installed in matching pairs.

CompTIA 220-701: Practice Exam D. Which of the following would be the MOST cost effective cable to choose? A. Coaxial C. Fractional T1 C." . D. Fiber D.actualtests. Satellite D. Reformat the hard drive. using at least five passes. Due to limited ability to conceal cabling within walls. B.co m Answer: A 196 . Run a high powered magnet over the drive several times. C. Use Windows built-in Disk Management utility and format the disk.www. UTP B. the company is being forced to run the lines along power wiring and overhead lighting. Memory has to be installed in marked matching slots. Any Time. STP Answer: D "Pass Any Exam. WiMAX B. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? .com Ac tua lTe A. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. Use a multi-pass third party formatting utility.

Device Manager C. A.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts . Two C. One B. Security Center B.C QUESTION NO: 642 A. Windows XP Professional E. Windows Vista Home Premium Answer: A. Which of the following operating systems currently include this functionality? (Select TWO). Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Any Time. Windows 2000 Pro C.co m . WindowsVista Business D. WindowsVista Ultimate B.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A. Windows Defender D." .www. Fuser "Pass Any Exam. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. Four D.

co m .CompTIA 220-701: Practice Exam B.16. edit C. 10Mb D. msconfig B. Full duplex C.5 D. regedit D. ping t 172.1.18.122.11 B.5 C. ping v 10.com 198 Ac tua lTe sts . dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) .10. "Pass Any Exam. 100Mb B.68. can run at which of the following modes? A.0. Ribbon C.www. Liquid ink Answer: C QUESTION NO: 644 Network hubs.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A." . by design. Toner D. ping a 192.actualtests. Any Time. ping f 189. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A.168.

no errors are reported and the data cable is connected. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing.www. The PC BIOS does not support the new RAM size. The physical printer online light is lit. MSIEXEC . MSCONFIG was used to enable the computer services. the operating system will only recognize 1GB of RAM.ini file.ini file. PERFMON B.actualtests. MSTSC D. D. Which of the following is the MOST likely "Pass Any Exam. C. Upon power on. MSCONFIG was used to disable the computer services. C. MSCONFIG was used to execute the win. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A. Which of the following choices is MOST likely the cause? tua lTe sts A. The monitor is not plugged into the video card. MSCONFIG was used to execute the system.co Which of the following utilities is used to perform a baseline on a hard drive? m .CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. MSCONFIG C. D. Which of the following is the MOST likely cause of the issue? A. Any Time.com 199 Ac A technician is adding RAM to a PC. B. The BIOS revision is the latest version. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. The RAM has been inserted backwards in their slots." . B.

The Use Printer Offline option is checked. Control Panel B. B. localhost 128. The Print Processor has been changed in Printer Properties. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A.0.0. Device Manager D.0.1 C.CompTIA 220-701: Practice Exam cause of this problem? A.1. ipconfig 127. The Use Printer Offline option is not checked.0. Component Services Answer: A "Pass Any Exam.0.actualtests.www. Computer Management B.1 D.co m 200 .1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A. The Printing Preferences has been changed in Printer Properties. System Information D. Performance Logs and alerts C. Any Time.0. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A. ping 128." . C. My Computer C.com Ac tua lTe sts .0 B.1. D. ping 127.

Startup Menu C. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A. Computer Management B. Component Services D. Performance Logs and Alerts D. Computer Management B. Control Panel D. Device Manager C.com Ac tua lTe sts ." .www. Computer Management C.actualtests. Performance Logs and Alerts B.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. Any Time. My Computer B. Device Manager C. Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A.co m 201 . Performance Logs and Alerts D. System Tray "Pass Any Exam.

actualtests. msinfo32 D. System Information C.www. Any Time. dxdiag C.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . System Properties C. Task Manager D. System Properties B. Power Options "Pass Any Exam.com Ac tua lTe sts A. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A." . Task Manager D. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. cmd B. System Information . System Configuration B.

4." . Hardware Wizard D.1.10. Hardware Wizard D. Any Time.actualtests. Hardware Wizard D.com Ac tua lTe sts .100. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A.1 Answer: D QUESTION NO: 665 "Pass Any Exam.100 C. 172. Simple File Sharing B.CompTIA 220-701: Practice Exam B. Performance C. Simple File Sharing C. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A. Event Viewer C.168.co m 203 . 192.168.www. 122.1 D. Power Options B.168.1.1 B.1.

com Ac tua lTe sts .co m 204 . Any Time. 63 D. 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 26 D.actualtests. 8 B. 8 B. 12 C.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A. 10 C. 16 C. 12 C.www. 26 D." . 10 B. 10 B. 64 Answer: C "Pass Any Exam. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 26 D. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A.

keyboard. C. 802. 802. Allows multiple computers to communicate with each other in a network. Any Time. The battery is full and the laptop is plugged in.11n C.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. and that it gets unusually hot.co m .11g B. and mouse. CPU "Pass Any Exam. and there are no error codes or beeps.11b D. DSU C. Connects multiple users to one computer. 802. Connects multiple computers to one monitor. B. Fan B. Allows multiple users to have access to a central gateway. Modem D.www. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts . Which of the following components is the MOST likely at fault? A." . Router B. D. 802.com 205 Ac A.actualtests.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on.

CompTIA 220-701: Practice Exam C. Battery D. Unsolicited mail that is sent electronically C. Produces unsolicited advertisements via pop-up messages lTe sts .actualtests. Trojan C. MSDS D. Logic bomb Answer: B "Pass Any Exam. Any Time. Collects user and program information usually for malicious purposes D. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A." . ESD strap C. Code that waits for a specific response before activating B. Cable ties B.www.co m 206 .com Ac tua A. Worm B. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A. Spam D.

Virus B. LAN D.www. Unplug from the USB port." .com 207 Ac tua lTe sts . Adware D. Worm C.co m . Safely Remove Hardware Function.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. C. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A. "Pass Any Exam. Windows Vista Home B. B. VPN C. Any Time. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. WAN B. WindowsVista Premium D. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC.actualtests. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. Disable in the BIOS. WindowsVista Business C.

Escalate the problem to the next higher tier support shop C. Cycle the power to ensure that thent driver works B. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible. Start> Run> typecmd > ipconfig C. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A. Restart the OS. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. Document findings." . A record of the administrative passwords C.com Ac tua lTe A. Start> Run>typecmd > nslookup B. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam.co QUESTION NO: 681 m 208 . An established recovery point B. A complete restore of the hard drive D. Start> Run>typecmd> dir D. Establish a theory of probable causes of the incompatible driver D. Any Time.CompTIA 220-701: Practice Exam D.www.actualtests. Which of the following is the FINAL step that should be performed? .

Any Time.168.1 D. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A.co m 209 .255. they are not receiving any WiFi signals." . Stand by B. WiFi Card "Pass Any Exam. 192.255 Answer: D A. Ask if they have a modem. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity.10. 169.CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before.0.255. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. however.254.actualtests. C. Suggest they move computer around. D.1 C.127 B. 255.com Ac tua A technician wants to configure a Windows XP Pro laptop. Check thatWiFi is enabled. Hibernate D. The laptop also needs to be able to resume quickly from this mode. 127.1. B.www. Shut down C. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts . Check to see if the NIC is functioning. NIC B. Which of the following should the technician do? A.0.

Question the customer to determine if they are using the embedded keyboard for the first time. "Pass Any Exam. Bluetooth D. B. Which of the following would be the BEST course of action to take? . Right click on the print job and select restart. The technician has not heard back from the client. The customer had the laptop working properly all day in a docking station setting. C. Contact the customer with a follow-up call. B. Email the business owner and offer discounted services for the next system upgrades. Contact the customer with a follow-up call. D. Right click on the print job and select properties.co m Answer: B . Any Time. lTe sts A week ago a technician completed several upgrades for a business.actualtests. Right click on the print job and select cancel. inquiring how the systems are running and offering any additional assistance. C. Have the customerrestart the computer to reset the keyboard for the customers profile. inquiring when the next system upgrades can be started and offer discounts. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right." . B. D. Right click on the print job and select resume. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A.www.com 210 Ac tua A.CompTIA 220-701: Practice Exam C. C. but is now attempting to use the laptop's embedded keyboard. Email an assistant at the business to see if they are satisfied with the services rendered. Which of the following is the NEXT action to take? A. Question the customer to find if they used suspend instead of shutting down the computer when they left the office.

/t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? . /b D.www. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A. Switch B. Where would be the proper place to configure this? A.actualtests." . Bridge D.co QUESTION NO: 691 m 211 . Any Time.INI file C. PXE Boot Rom B. BOOT. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam. Modem C. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. BIOS D.com Ac tua lTe A. Check the keyboard drivers in Device Manager and reload if out of date. /v C.CompTIA 220-701: Practice Exam D. /r B.

RAID 0 B." . RAID 1 B. RAID 6 D. RAID 0 B.com Ac A.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. RAID 10 "Pass Any Exam. Which of the following RAID arrays is the technician using? A. RAID 1 C.actualtests. CPU Fan C. Which of the following is MOST likely failing? A. Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. Optical Drive D.co m 212 . RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A.www. Processor B. RAID 5 C. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . RAID 5 D. RAID 1 C. RAID 5 D. Any Time.

STP B. Fiber C.com Ac tua lTe sts A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. CAT6 C. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN).actualtests. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. especially Ethernets "Pass Any Exam. RG-6 C.www. UTP ." . ST D. UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A. Coaxial D. STP D. RJ-45 B. Fiber B. Any Time.co Which of the following cable types contains a foil shield inside the jacket? m 213 .

802. RJ-11 B. Bluetooth "Pass Any Exam. BNC C.co m 214 .11n C. DSL D.actualtests.com Ac tua lTe sts .11a B. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A. Fiber D.www." . 802. RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A. Satellite C. Fiber B.11g D. Any Time. Coaxial B. UTP C.CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A. ST D. 802. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A.

Cable C. Spyware B. Adware sts . DSL B. Botnet B." . Spam D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A.com Ac tua lTe A. Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A. Adware D.www. Any Time.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 . Fiber D. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam. Botnet C. Spam C.actualtests.

Worm D. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. Any Time. Adware C. Surge protector D. Spyware C. CD B. Network Answer: A "Pass Any Exam.co m 216 ." . Spam B. Internal hard drive D.CompTIA 220-701: Practice Exam A. Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. Power strip B.www. Uninterruptible power supply C.com Ac tua lTe sts QUESTION NO: 709 . without actually installing it on the workstation? A. Floppy C.actualtests. Spyware B. Botnet D. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A.

www. HTTPS C. Any Time.ROM drive C. SMTP D. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A. D. Micro ATX C. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A. 800Mbps. DVD. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A.co m 217 . FTP B.com Ac tua lTe sts . ATX B. IDE hard drive B. B.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. 12Mbps. AT D. "Pass Any Exam." . USB thumb drive D. 400Mbps.actualtests. 480Mbps. C.

110/120 Volts AC or 220/240 Volts AC B. the customer reports the NIC link lights for that computer are not on. AC or DC Voltage C.com 218 Ac tua lTe sts . Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. 10 or fewer B. 6/12 Volts DC or 12/24 Volts DC D.actualtests. Increases length of cable D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. Fire resistant B. Any Time. In addition. Lower latency C.co m . 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. 20 or fewer D.www." . 15 or fewer C. Which of the following could be the problem? "Pass Any Exam. 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access.

Remove and replace the network card. C. Answer: D QUESTION NO: 719 After installing a network card. Which of the following boot options will accomplish this? A. Any Time. NTOSKRNL "Pass Any Exam. Switch is not working. you should update the device driver. Firewall is not working. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. Re-install the OS. Internet site is down. Boot Mode B. D. Updating the device driver may help when an installed device isn't working properly. D. Safe Mode D.CompTIA 220-701: Practice Exam A. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers.co m 219 .www. Network server is not working. Which of the following is the NEXT step? A.actualtests. Update the device driver. Enable Boot Logging C. .com Ac tua lTe sts Explanation: To troubleshoot this problem." . the technician notices a yellow exclamation mark in Device Manager. B. C. B. Join the computer to the workgroup. Where can the technician locate the NTLDR files? A.

NTDETECT. CONFIG.www.co m 220 . Remove the battery. Change power outlets. Which of the following is the BEST solution? A. Upgrade the memory. Connect the laptop to a monitor. Which of the following is the NEXT step to troubleshoot the issue? sts . B. Answer: A "Pass Any Exam. D. Upgrade the video card. D.CompTIA 220-701: Practice Exam B. NTLDR C." . but there is no video. BOOT. B. IO. OS installation disk C. which of the following is the FIRST process that runs? A.actualtests. C. Any Time. lTe A technician is troubleshooting a laptop. Replace the battery.com Ac tua A. When the laptop is plugged into an outlet it starts.SYS B. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start. C.SYS D. Replace the power button.COM Answer: B QUESTION NO: 722 When a computer is turned on.INI D. Replace the LCD. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed.

Check to see if a disk is present in the drive.www. Which of the following is the MOST likely issue? A. B.actualtests." . sts . D.co A technician installs a new CD. Which of the following could be the issue? A. Any Time. Check the USB settings for the drive.ROM/DVD player into a laptop. The OS is not installed. C. The system is overheating. D. The technician powers on the laptop and the drive is not detected. The AC/DC adaptor D.com 221 Ac tua lTe A. The power-management console C. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). B. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down. The RAM is not seated properly. Check the manufacturer's recommended settings. Which of the following should the technician do NEXT? m .CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed. Check if the drive is properly plugged in. "Pass Any Exam. Additional memory needs to be installed. C. The MBR B.

communications in both directions one at a time. Hard Drive D.CompTIA 220-701: Practice Exam A. Answer: A QUESTION NO: 730 Where is the power on password stored? A. Answer: D "Pass Any Exam.actualtests. System RAM B. printing on both sides of paper simultaneously. Flattery Answer: C. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A.www. C. B. D. Asking passive aggressive questions E. engage in harmless communication. acquire unauthorized information to achieve a goal.com Ac tua lTe sts . B. to test sociological boundaries with in the company. CMOS ROM C. printing on both sides of paper one at a time." . Insulting the subject to motivate a response C. to perform a technical risk assessment of employees within the company. Requesting public information B. Assuming a position of authority D. Any Time.E QUESTION NO: 729 Social engineering is used to: A.co m 222 . communications in both directions simultaneously. C. D.

Port 25 D.co m 223 . Port 110 "Pass Any Exam. D.actualtests.com Ac A. Port 23 C. by default? A. C. It retrieves email from the mail server. Any Time. Port 21 B. B. It pings a workstation from a remote server. A tool that tells a user of the workstation that they have exceeded their memory quota. tua lTe sts . D." . by default? A. Port 23 C. It blocks popup ads. B.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A. A tool that allows a user to use the workstation as a telephone through the network. Port 25 D.www. It holds a log of the last three passwords used. Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3. A tool that allows a workstation to tell the network that the workstation is present. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. Port 21 B. A tool that allows a user to connect to other computers. C.

System RAM Answer: B. electric shock felt on computer case. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). B. overheating.www. Any damage to a hard drive caused by an intention or unintentional jolt or movement.C QUESTION NO: 739 "Pass Any Exam. Any Time. Wireless router B. C. Power supply D. A recognized method of disposing hard drives that contain sensitive data. Printer E. Network D. USB C.actualtests. The user described the problems as: occasional rebooting.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems.co m 224 . Processor is going bad B. D.com Ac QUESTION NO: 738 tua Answer: A lTe A. RAM module is faulty C. Excessive movement between system memory and virtual memory. Which of the following is the cause? A. A." . A method of recovering lost data from a hard disk. sts . and the hard drive stops working.

ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). F9.actualtests. Start> Run> Accessories> Command Prompt C. Ask the user to call another technician for more in-depth assistance. Shift + B C. Any Time. ipconfig C. nslookup D. Start> Programs> Accessories> Command Prompt "Pass Any Exam.co m 225 . C.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Which of the following utilities could be used to check if there is a remote device on the network? A. Which of the following should the technician do? A. D.g. Help the user with every issue that they call about and put all other work orders on hold.www. B. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues. Ask another technician to take over support for this user." . Explain to the user they need to fill out a work order for the computer issues. Ctrl + Alt + B D. F12) B. Start>Programs>Accessories>Communications> Command Prompt D. Start> Run>cmd B. Function keys (e.com Ac tua lTe QUESTION NO: 741 sts Answer: B . netstat B. A.

B. Replace the paper in the printer. every time the user sends a print job to the printer.D QUESTION NO: 743 A user is trying to print to a network printer. MSDS Answer: D "Pass Any Exam. Reboot the workstation and have the user log in again. The manufacturer's documentation C. Confirm the printer name where the user is trying to print.actualtests. NIC C. The cleaning label B. however.com Ac tua lTe sts . C.www." . There are multiple printers in the office. and all other users are able to print to the printer. it does not print. PS/2 B. D. Riser card D. Any Time. Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent. Restart the print spooler service. Start> Control Panel> Run>cmd Answer: A. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A.CompTIA 220-701: Practice Exam E.co m 226 . Which of the following places should the technician look to find the proper handling procedures? A. Which of the following is the FIRST step that the technician should do? A. A past technician's documentation D.

One B. domain. WAN. D. Nine . Any Time. LAN B." . C. D. prevent outside interference. C. Dispose in an incinerator. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . Return to the manufacturer for recycling.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A.www. which of the following is the BEST way to dispose of the old cartridge? A. Three C.actualtests. provide protection from heat.co m When applying the security settings to a network. Store in an air-tight container.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. C. Put the toner into a sealed bag and then throw into the garbage. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. Seven D. "Pass Any Exam. B. assist with data transmission. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. B. prevent damage from weather.

com Ac tua lTe A. Answer: C QUESTION NO: 753 "Pass Any Exam. B. Making sure that replacing the power supply is not cost prohibitive.Rom is not reading a disc.Rom is compatible hardware. C. B. B. Replacing it with a power supply made specifically for that unit. Make sure the network cable is seated properly in the users computer. one power supply is as good as another. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance. Check to see if the network cables were terminated properly. Check to see if theCD. C." . There are no limitations. Answer: D QUESTION NO: 750 A user reports that their CD.co m Answer: B 228 . D. Make sure that the network cable is not touching any other cables. What should be the BEST first step to resolve this issue? A. workgroup. Making sure the power supply will fit into the casing.actualtests. Ensure that shielded cable was used for the network. Any Time.www. D. which of the following would be the FIRST step to evaluate this issue? A. Make sure that the disc is a CD and not a DVD. C. Ensure that the CD drive is installed.CompTIA 220-701: Practice Exam D. Check to see if the BIOS register the drive. sts When a component has a proprietary power supply what is the main limitation? . D.

background checks for users. smart cards. C. B. that is plugged into the same power strip/surge protector. Is it a LCD or CRT monitor? E. An emergency recovery disk (ERD). Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. A complete back up of the hard drive. powering up? B.www. retinal scans. Was the electric bill paid? D. D. lTe sts . C. "Pass Any Exam. Any Time. The customer says the tower computer will not turn on and the monitor will not turn on either. An established recovery point. What would be the questions to ask this customer? (Select THREE).co m . Other equipment plugged into the same power strip/surge protector also will not turn on. Did the computer and monitor work before? C. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. B. What is the manufacturer of the power strip/surge protector? Answer: A. Is another piece ofequipment. A record of the ADMIN passwords.actualtests.B QUESTION NO: 756 A remote Customer calls with a dead computer. Which of the following would be the BEST questions to ask the customer? (Select TWO). Answer: C QUESTION NO: 755 A. D. complex user names.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A." .

www. Wake on LAN "Pass Any Exam." . What kind of equipment is plugged into the power strip/surge protector? Answer: B. proceed with solution. Standby B. Has any electrical work been done recently? G.CompTIA 220-701: Practice Exam A.C. Standby D. Hibernate C. Nothing should be affected C. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D .com 230 Ac A. How big is your electric bill? B.actualtests. Nothing. Make a list of all programs that will need to be reinstalled in event of a system failure B.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. Always on C. Can you or someone else check the circuit breaker for that receptacle? D. Always on B. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Any Time. Is another piece of equipment plugged into the same power receptacle and is it working? C. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A.co m . What is the manufacturer of the power strip/surge protector? E. Create restore point D.

Ask to be excused to use the phone to take a small break outside to get some air B. end the conversation C. Check that the tube and capacitors are intact D. Explain that what is being done is extremely complicated and requires concentration. Throw it in the trash. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista. Put on an ESD strap and inspect the internal components B. Which of the following should the technician do? A. Which of the following is the BEST solution? A. D. Give them a list of blog sites and documentation that discuss the twoOSs D. relax and try to be as calm as possible while working through the distraction C. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working.co Answer: B m 231 . Say nothing." . What is the BEST response to this question? sts QUESTION NO: 761 .CompTIA 220-701: Practice Exam D. CRTs are being replaced by LCDs Answer: B "Pass Any Exam. It is getting to the point that is becoming a distraction. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home. Any Time.www.actualtests. Tell the customer that both are excellent choices B. Dispose through proper channels or send it to be repaired C. Continue answering thequestions.com Ac tua A. the customer continually asks questions about every step being performed.

Replace all CMOS batteries in the office B. Between 8 and 10 characters D. Have the user work after hours to finish their print jobs.com 232 Ac A. 90 to 180 days B. 60 to 90 days C. Which of the following is the BEST option to alleviate this issue? lTe sts .co m . Raise the priority of the users jobs to the highest level." . Give the user a dedicated printer. D. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A.www. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Install a UPS in the office "Pass Any Exam. Annually D. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. Between 6 and 8 characters C.actualtests. Any Time. Give the user permissions to cancel other users print jobs. C. B.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. Between 10 and 12 characters B. Install a generator in the office C.

co m . Which of the following should you try FIRST? A. "Pass Any Exam. There are UPSs connected to the equipment but they only last about 30 minutes. but the computers gives an error that the computer has not been shutdown properly.actualtests." . Loading a full backup onto your workstation D. What is an option to ensure that all work is not lost and damage does not occur to the system? A. You decide to go to a prior restore point. Which of the following is the action that is being performed? A. Any Time. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS.CompTIA 220-701: Practice Exam D. and shuts down the computer B. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Use software that in case of an outage saves your work. Retrieve the work from a hot site for the office C. Suggest the computer be moved around.com 233 Ac tua lTe sts . closes programs. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. Rolling back to an earlier configuration B. Preparing system for Automated System Recovery (ASR) C.www. however they are not receiving any Wi-Fi signals. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before.

Which of the following is the FIRST step to take to resolve this issue? A. Ensure that the device is working in Device Manager.www. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. D. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD. C. Ask for model number. Move the projector further away from the laptop. Answer: C "Pass Any Exam. D. Biometrics C.co m 234 . D.actualtests. Smart card D. Change the power settings in Power Management. Any Time. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts . Change the computer from a laptop to a desktop. Check to see if the BIOS registered the drive. Software firewall B.com Ac tua A.CompTIA 220-701: Practice Exam B. Check to see if the CD. Change the power settings on the projector. Ask if they have a modem. Check that the Wi-Fi adapter is enabled. C. each time the customer closes the laptop the computer goes into standby. However. Which of the following would MOST likely solve the issue? A. C.ROM is not reading a disc. B.ROM has compatible hardware. Make sure that the disc is a DVD and not a CD." . B.

actualtests. What mouse driver are they using? C.com Ac tua lTe sts .www. C. A. What is the manufacturer of the computer? D. Check to see if the monitor and system hardware are compatible. be stern with the user. If the mouse has roller ball underneath could they examine it? B. What type of mouse is it? E.co m 235 .D QUESTION NO: 776 "Pass Any Exam. Which of the following questions should a technician ask this customer? (Select TWO). B. Any Time. D. B. Answer: A. Move the mouse and/or press the space bar to check if the computer is in sleep mode.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. C. Check for other equipment plugged into the same power strip/surge protector. Check the video cable to make sure it is still connected. Which of the following steps should be performed to check the monitor? (Select TWO).C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. repeat back the issue to the user to ensure understanding." . What is the manufacturer of the mouse? Answer: A. make the user promises to keep them quiet. E. A. tell the user to call back when they have calmed down. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. D.

" . B. Upgrade all drivers.com Ac tua lTe QUESTION NO: 778 sts Answer: D . The manufacturer of the computer and hard drive. Which of the following MOST likely uses a parallel port? A. D. The manufacturer of the RAM installed in the computer. Remove unneeded external components. Failed fan in the power supply. Any Time. Printing to an older printer C. B.co m 236 .actualtests. "Pass Any Exam. Update the anti-virus software. The amount of RAM installed. Connecting a loop-back plug B. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. The hard drive location in the computer. Create a restore point. Perform backup of all data. Which of the following should a technician check to resolve the issues? A. D.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. Hard drive location in the computer. C. Connecting to a parallel tape backup device D. Which of the following should be checked? A. C. D. B. CPUheatsink seated properly. C.www. Which of the following should be done FIRST prior to the installation? A. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly.

Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Which of the following is the LAST step that should be performed? A.www. Establish a theory of probable causes of the incompatible driver.actualtests. B. Wake on LAN B. Hibernate D. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A. Cycle the power to ensure that thent driver works. C. Document findings. Escalate the problem to the next tier support.co m 237 . Standby B. Standby D.com Ac QUESTION NO: 782 tua lTe sts . Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam. D. Any Time. actions and outcomes." . Always on C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. Always on C.

and a mini refrigerator are plugged into one power strip in a single outlet. Which of the following should be done to ensure safety? A. B. D. the customer is asking questions wanting to know every step being performed and why. C. Throw it in the trash. Explain that what is being done is extremely complicated and requires concentration. C. Six C. "Pass Any Exam. Ask to be excused to use the phone to take a small break outside to get some air.www. It is getting to the point that is becoming a distraction. Send them off on a small task to get a moment to concentrate and finish the job. two printers. Any Time. CRTs are being replaced by LCDs. Eight D. Twelve Answer: A QUESTION NO: 786 Two workstations. Move some of the devices to other outlets and replace the power strips with surge protectors.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. Put on an ESD strap and inspect the internal components. Continue answering the questions. Answer: D QUESTION NO: 785 A. Check that the tube and capacitors are intact.actualtests. Which of the following is the BEST solution? A. two monitors.co m 238 . Dispose through proper channels or send it to be repaired. B. Which of the following should the technician do? A. Answer: D QUESTION NO: 784 A CRT has stopped working. D." .com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . Move the printers to their own UPS to cut down on the amount of devices going to the outlet. relax and try to be as calm as possible while working. Zero B. B.

com 239 Ac A. D. B. Setup a hot site for the office so all data will be backed up. C. Replace the power strips with UPSs and eliminate the extension cords. Which of the following actions should the technician perform FIRST? A. There are UPSs connected to the equipment but they only last about thirty minutes. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. tua lTe Computers are left on overnight to complete certain calculations and tasks.co m . Have an employee work nights to perform the shut down.www. Replace the CMOS batteries to all affected equipment. Prepare system for automated system recovery (ASR). Install software that saves work. D. C. Load a full backup onto the workstation.actualtests. Install power strips in the office. D. "Pass Any Exam. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 .CompTIA 220-701: Practice Exam C. Roll back to a previous restore point. and properly shuts down the computer. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. B. Replace the power strips with surge protectors with longer cords. closes programs. Install a UPS in the office. Have employees shut down their computers before they leave and perform the calculation during their down time. C." . B. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. Install a generator in the office. Any Time. Restore all files from a storage device. D.

Set the SSID code on the laptop. B. C.com Ac tua lTe A. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Change the power settings in power management. D.www. Use the function + f10 key to toggle between screens. Enable DHCP on the laptop. Any Time. Each time the customer closes the laptop the computer goes into standby. Install a wireless modem. Which of the following would the technician recommend for the client? A. Install an access point. Which of the following should the customer perform? .co m 240 . The client would like to access the network from outside the home and on the top floor. Change the computer from a laptop to a desktop. Answer: C "Pass Any Exam. D. C. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Which of the following should the technician do to solve this issue? A. Use the function + f8 key to toggle between screens. Change the power settings on the projector. C. B.actualtests. Use alt + tab to toggle between screens." . Reboot the laptop to toggle image between screens. Press the function key and then configure the projector settings. B. D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector.

B. D." . Answer: B QUESTION NO: 796 "Pass Any Exam. B.co m 241 . Install multiple fans. The LCD backlight is failing. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. Install a liquid cooling system. The screen is set to automatically dim to optimize battery power when power is disconnected. Heatsink B. Prevents the monitor from overheating lTe sts . AGP slot C.www. D. C. Prevents motherboards temperature from getting to low B. This might be an indication that the battery is failing and can no longer hold a charge.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. C.com Ac tua Explanation: A. Cools the power supply C. Dissipates heat from the chips D. Which of the following is the BEST recommendation to make? A. Use hyper-threading. The LCD inverter board is going bad. Install more memory in the system. CPU slot D.actualtests. Answer: C.

16 B. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. the LCD screen gets dimmer. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop. Biometrics D. The LCD backlight is failing.www.co m 242 . To provide insulation around the processor. B." . Which of the following authentication technologies can be used? A. C. Smart key C.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop.16 12. D.254. The screen is set to automatically dim to optimize battery power when power is disconnected. 172. Ergonomics B. Any Time. 192.actualtests.168.10 "Pass Any Exam. To protect the CPU from direct contact with theheatsink. B. When the user connects the AC power.1 C. To prevent memory vibration caused by theheatsink fan.1. The LCD inverter board is going bad. To provide thermal transfer from the CPU to theheatsink.com Ac tua lTe sts .0. Which of the following should a technician tell the user? A. C. D. 169. the LCD returns to normal brightness. This might be an indication that the battery is failing and can no longer hold a charge.

10 C.168.128 Answer: D Which of the following IP addresses is a class B address? A.253. 201.254.1 B.18.10. 129. 129.1 C.168. 192. 192.www.168.128 D.1.29.16.16.9 D.25. 92. 192.128 B. Any Time." .actualtests.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.1.253.1.254.25.168.18.254.1 B. 129. 201.18. 169. 92.25.co QUESTION NO: 801 m 243 .com Ac tua lTe sts .10 C. 192.29.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A.16.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A. 92.1.CompTIA 220-701: Practice Exam D.254.9 D.

10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A.actualtests.25. s1A@r4A&! B. 169. 172. 9ca5rl D.10 B.10 C.0.10 D.0.1 D. 192. 192.29.16. 127.16.254. 192. 255.253.254. 192.10.9 D.10. 129.168.0.10.1.10.168.1 C.168.CompTIA 220-701: Practice Exam A. June171988 C.254.255.co m 244 .1 C. 169.128 B.10 B.255." . 201.0.18. 92. Any Time.255 lTe Which of the following IP addresses is a loopback address? sts .10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.168.www.com Ac tua A. comptia1 Answer: A "Pass Any Exam.

Recreate the problem. Keylogger C. DVD D. C. Blu-Ray B. Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. CD "Pass Any Exam. SSID C.co m 245 . Flash C. D. Document the problem. Resolve the problem. by default? A. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure.actualtests.com Ac tua lTe sts .www." . Take the computer apart piece by piece until the problem is identified. BIOS password B. WEP B. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A. Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A. B. Keyfob D. WPA D.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A.actualtests. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam." . DVD C. PCIe B. Parallel . Modem C. HDD D.www.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. IEEE 1394 D. Any Time. Flash B. Capture D.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 . NIC B. Graphics C. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A.

co m 247 . Windows Media Center C. WindowsVista Basic B. Infrared D. Bluetooth C. Windows XP Answer: D "Pass Any Exam. WindowsVista Premium B." . Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A.com Ac tua lTe sts QUESTION NO: 816 . Windows 2000 D. KVM B.11a B. 802. Any Time. Windows 2000 D.CompTIA 220-701: Practice Exam A.actualtests.www. Touch screen D. Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. Keyboard C. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. WindowsVista Ultimate C.

Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Files can be larger than 256MB B. To allow RAID support C. User access and permissions options E.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A." . Support for file encryption D. A.actualtests.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A.www. Add and Remove Programs "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). To support dynamic disks B. Network Neighborhood> Ethernet controller B. Legacy support for older systems . My Computer> System> Performance> Settings> Virtual Memory B. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. Macintosh PC read/write access D.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . File encryption options C. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. Any Time. Ability to share the file and folders Answer: B.

WPA Answer: C "Pass Any Exam. Control Panel> Power Options D." . sfc B. WEP64 B.actualtests.CompTIA 220-701: Practice Exam C.www. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. ipconfig D. sigverif C.com Ac tua lTe sts QUESTION NO: 823 . WPA2 D. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. In a Windows Vista workstation. Hide a password document in the workstation D. Any Time.co m 249 . Contain on a sticky note on the back of the monitor B. Never write down the passwords C. which of the following commands would the technician use? A. WEP128 C.

msc "Pass Any Exam. Refuse the callers request and inform the police.co m . Refuse the callers request and inform an IT manager. driver level services.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk. Give the caller the username and password. They state they need to upgrade the antivirus protection on the workstation. D. primary services. registry level services. the print spooler requires other services to be running first. Answer: C QUESTION NO: 827 A print job fails to leave the queue.www. dependency services. Which of the following services may need to be restarted? A. Any Time. Which of the following should the employee do? A.actualtests. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly. D. Give the caller the information and inform an IT manager. Printer Driver B. These types of services are known as: A. B. C.com 250 Ac tua lTe sts ." . B. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. perfmon. Windows Spool Service C. C. Print Spooler D. They ask the employee for their username and password.

A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop. Serial B.co m . how might a technician determine if the unit has WiFi capability? A. Check forWiFi radio on/off switch on the function keys. C. Check for an externalWiFi on/off toggle switch. printmanagement. to describe their 1394 "Pass Any Exam.CompTIA 220-701: Practice Exam B. IEEE 1394 D.actualtests. Without knowing the specifics of that model.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire.msc C. Check for an external antenna. print D. A 32-bit operating system and a 64-bit processor C. A 64-bit processor and a Vista Home Basic operating system B. A dual-core 32-bit processor and a 64-bit operating system D." . Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. Any Time. D. eSATA C.link and Lynx. B.www.com 251 Ac tua lTe sts .msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. Other companies use other names. services. 802. such as i. Check the Device Manager for a wireless network device.

Which of the following is the BEST action? A. B." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. Apologize and excuse oneself for a moment to take the call quickly outside the room. please read it and then get back to me with any questions.com 252 Ac A. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. "I am not sure if your data will be lost I will confirm with my manager. Take the call.www. the phone rings." C. which is the main circuit board for the PC.actualtests. Your data should be fine. C. such as video devices.co m . I replaced the motherboard. Well. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. "I replaced some of the computer parts and now it is functional. I am not replacing the hard drive. Any Time.CompTIA 220-701: Practice Exam products." . Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. which means delivering data at a guaranteed rate. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. I cannot guarantee that your data will not be lost." B. Have the phone onvibrate before starting the repair. Which of the following is the BEST response? A." B. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. In the middle of doing the repair. "Pass Any Exam. "Here is all my documentation for the repairs. I will let you know what happens after the repair. This is because it is not only high speed but also supports isochronous data. This type of repair will not affect it. D. D. C. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. Which of the following is the BEST response? sts .

C.com 253 Ac A. Partition the drive into two physical drives making C: the OS and D: the data. Which of the following is the BEST response to the clients next repair order? A. B.co m . D. Biometric fingerprint scanner "Pass Any Exam.Attributes. D.www. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. Do the repair. Encrypt the sensitive data so that it cannot be read without a key. Keylogger C." . The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. Do the repair with a good attitude.actualtests. while protecting the data from the operating system related issues? lTe sts . Show the client how to put the keys back on. C. making C: the OS and D: the data. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Partition the drive into two logical drives. Immediately leave and go to another room to take the call and deal with the repair later. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. but let the client know that the client will be charged extra for the same repair nexttime. Hide the sensitive data from casual view using folder Properties . Any Time. B.CompTIA 220-701: Practice Exam D. Refuse to do the repair until the client learns how to type with long fingernails. Front panel media lock B.

co m 254 . Install an uninterruptible power supply (UPS). Answer: A "Pass Any Exam. Remove excessive dust and loose items. Larger power supply D. Which of the following is the BEST action to take? A. D. Check for and remove outdated components. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. Tell the client they need to install a surge protector soon. C. Leave it up to the client to take their own precautions. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. Replace all cooling fans with new ones. D. Cover the extra power plugs not being used with electrical tape. Unplug the computer after testing and recommend to the client that they need to install a surge protector. UPS B.CompTIA 220-701: Practice Exam D.www. Any Time.actualtests. C.com Ac tua lTe sts ." . Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Power strip C. B. B.

Run CHKDSK on the hard drive. C.www. which of the following actions should be taken NEXT? A. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. Class B C. B. Formulate a theory.actualtests. Class C D.0. Document the actions. Increase the systems RAM.0? "Pass Any Exam. Class A B. Identify the problem.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255. Establish a plan. D." . Defragment the hard drive. Any Time.com Ac QUESTION NO: 843 tua lTe sts .0? A. C. B. The system specifications are still very good.255.co m 255 .255. Which of the following is the FIRST action to take? A. Answer: B Which of the following network classes exists if the default subnet mask is 255. They have had the system for two years and use it primarily to download photos. D. Suggest purchasing a newer processor. music and browse the Internet.255.

1? lTe sts . Class C D.0. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172.actualtests.0. Class A B.1. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.0? A. Class D tua Which of the following network classes exists if a hosts IP address is 192.22. Class A B.168. Class C D.CompTIA 220-701: Practice Exam A.30.0? A.0. Class B C. Class C D. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255.co m 256 . Class A B. Class A B.www. Class B C. Class D "Pass Any Exam. Class C D." . Class B C.0. Any Time. Class B C.com Ac A.255.

actualtests. Class C D. Router C. C. Any Time.com Ac tua lTe sts A. static IP address. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A. Bridge .1? A. dynamic IP address.172. Task Manager "Pass Any Exam. stationary IP address.www.co Which of the following devices can automatically assign host IP addresses? m 257 . Hub D. D. Class B C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10. reserved IP address. Class A B.1. B. Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A. Switch B." .

Virtual Memory D.www. The components driver is outdated. B. right click on the print job and select restart. right click on the print job and select restart. Device Manager C. D. The components driver is not found. D. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A. Double click theprinters icon.co m 258 . right click on the print job and select pause. Double click theprinters icon. right click on the print job and select cancel. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. Double click theprinters icon. right click on the print job and select resume. Double click theprinters icon.actualtests. The component is disabled. C. Double click theprinters icon. right click on the print job and select cancel. C. Double click theprinters icon. D. Double click theprinters icon.com Ac tua lTe sts QUESTION NO: 853 .CompTIA 220-701: Practice Exam B. B. right click on the print job and select properties. Double click theprinters icon. Answer: A "Pass Any Exam. right click on the print job and select delete. B. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. C. Any Time. The component is not installed." .

The print drivers have not been installed on theusers remote computer. B. Double click theprinters icon. 10 "Pass Any Exam. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. Answer: C QUESTION NO: 857 In Printer Properties.com 259 Ac tua lTe sts . Security D. Advanced B. Print sharing has not been enabled on the host computer.actualtests. D. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. D. Simple file sharing has not been enabled on the host computer. B.www." . Double click theprinters icon.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A. Ports C. right click on the print job and select resume. right click on the print job and select cancel. 5 B. Double click theprinters icon. Double click theprinters icon. C. C.co m . right click on the print job and select restart. right click on the print job and select properties. Which of the following is the MOST likely cause? A. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A. The shared printer is not compatible with the host computers operating system. Any Time.

20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A. D. D. Any Time. C.co m Answer: C 260 .actualtests. A remote salesman must transfer contract data to the corporate office. A user checking their personal email at an office. Which of the following responses would be BEST to use? . Answer: D "Pass Any Exam. The technician has verified that the unit is working properly and is now updating the customer on the event. Please inform me if you continue to have any problems with this PC. 15 D. A remote user updating the antivirus software on their notebook computer. C. D. Inform the customer of the expense that is being incurred. B. Only ask the customercloseD. B.www. Be sensitive to the customer's culture." . Use technical acronyms to show your technical expertise. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A.ended questions. A kiosk in a department store that looks up information in their online catalog. Please try to be more conscious of static when using this PC. Please inform me if you think you want me to come back and check it again tomorrow.CompTIA 220-701: Practice Exam C. B.com Ac tua A. C. lTe sts A technician has replaced a failed DIMM. Please inform me if the PC will be processing more work than for which it was designed.

Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation.co m .com 261 Ac tua lTe sts . Unplug the workstation and begin the upgrade. share this with the customer and take steps to minimize the reoccurrence. Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. D. Which of the following would be the BEST choice to address this situation? A. Document the solution. Upgrade the hard drive and reboot the system. with a response time to another site of two hours. B. Call the new service customer and re-schedule the call for another time. D. C. D. Call the service manager and inform them of the current situation. Call the service manager and inform them of the current situation. Document the entire event. share this with the customer and take any preventative measures. Remove the cover of the workstation case and use an ESD strap before the upgrade. Which of the following is the NEXT step to take? A. Follow the manager's instructions.www. B. Answer: A QUESTION NO: 865 "Pass Any Exam. A new service call is received. B.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. C. Any Time. C. Before starting any work on the system. Call the customer and reschedule for another time. which of the following is the FIRST course of action to take? A. Document the core actions and inform the customer the repair has been completed. Inform the customer of the steps taken during the repair and continue to the next service call. Complete a full backup of the workstation before making any upgrades.actualtests." . Call the service manager and inform them that the new service call cannot be made in time.

B. Proper configuration of the BOOT. you can use only NTFS file system because only NTFS support encryption. Installation of the NTLDR B. NTFS-E is an invalid file system name. HPFS. CDFS. FAT32. Partitioning and formatting of the hard drive D. C. NTFS.INI file C. Installation of updated device drivers sts . Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. D.com Ac tua lTe A.www.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. Answer: C Explanation: To implement file encryption on your Windows 2000 computer.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 . TPM D.actualtests. Any Time. CMOS B." . VRAM C. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam.

www. Windows Vista 64-bit edition D. WindowsVista Ultimate "Pass Any Exam. RFI B. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A.co m . Windows Vista Home Premium B. and does not wish to lose any files in the process. RDRAM D.actualtests. A. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802.0 D. Double-sided B.CompTIA 220-701: Practice Exam A. Which of the following is the MOST likely cause of the customers issues? A. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). Windows Vista Home Basic C. Electrical surges C." . The customer has installed a new cordless telephone recently that uses the 2.11g wireless signal. Any Time. ESD D. IEEE 1394a C. 802. USB 2.4GHz spectrum.11n B. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista.com 263 Ac tua lTe sts . Dual-channel C.

C. Wattage D.com 264 Ac tua A. If the print spooler service needs to be configured for multi-page printing.B . DLLs E. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A. D. A.www. Frequency B. Freeware D. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives." .co m Answer: A.CompTIA 220-701: Practice Exam E. Spyware B. The user sent ten different documents over a span of an hour. If the printer needs a memory upgrade to print multiple documents at once. If the printer needs the queue cleared. If the printer needs a firmware upgrade to print multiple documents at once. Hertz C. B.actualtests. WindowsVista Business Answer: D. Any Time. Amperage Answer: C Explanation: "Pass Any Exam. Trojans C. lTe sts A user reports that none of their documents are printing.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). Which of the following should the technician check FIRST? .

Lithium Ion D. you must be careful about the wattage it provides. B. It is standard among power supplies and has nothing to do with the devices connected to the power supply. "Pass Any Exam. call the customer and cancel the appointment. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam.com 265 Ac tua lTe sts . QUESTION NO: 875 How many devices are supported on a single USB port? A. Which of the following is the BEST course of action? A. Pull over. While replacing the power supply in your PC. Alkaline C. Call another technician and have the other technician reschedule the appointment for another date. 32 B. call the customer from a mobile phone. Nickel Metal-Hydride B. D. Use an alternate route and get to the appointment ten minutes after the scheduled time. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer.CompTIA 220-701: Practice Exam Power supplies are rated in watts. C. reschedule for another time. 64 C. Any Time. The technician had planned to arrive five minutes early.co m . Amperage and resistance are not selling points for power supplies. and explain the delay. Pull over. 127 D." .actualtests.www.

Work quickly. and an error message of a corrupted file. The user is attempting to install a local printer and has become frustrated and is berating the support staff." . explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. C. Which of the following is the BEST method of working with this user? A. Listen and ask questions using non-technical terms.co m Answer: A . Which of the following is the BEST course of action? "Pass Any Exam. The customer would like another computer so they can make their presentation that is due in an hour. As the technician begins to evaluate the situation. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. explain with authority. C. B. QUESTION NO: 879 A. The company has provided remote control software. Any Time.www. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. After listening to the user. Repeat the steps multiple times so that the user can understand the computer terms.actualtests. Which of the following is the BEST course of action? sts . direct the user to do a hard shut down with the computer and talk them step by step through the boot process. the customer demands the computer be replaced immediately. Shut down the computer.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. D. to boot the computer and retrieve the users data to a shared network drive. Speak slowly.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms. Remain calm and positive. D. Advise the user to not do anything else. until the technician can arrive and work on the computer themselves. using the various OS options available. the hard drive has failed and the data cannot be retrieved within the hour. B.

use MMC to grant administrative rights to the user.CompTIA 220-701: Practice Exam A. The customer states they have important documents and photos on the drive which cannot be replaced. B. Any Time. as the school can be contacted later in day. explaining to the user the unit will be restored as quickly as possible. C. Inform the customer about the need to take the call from the school. Remain positive with the user. B. C.com Ac tua lTe sts . larger model. in case the customer decides to sue for loss of data. Ignore the call.actualtests. Explain to the customer in non-technical terms. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. Immediately stop working and leave the room to answer the call. B. Which of the following options is the BEST course of action? A. Request the customer to leave the room while the call is answered. until they have completely calmed down. conducting an initial evaluation of the problem with the customer. While the user is talking. C. The technician receives a call and the caller ID shows the call is from the technicians childs school. Document on the service record the steps the technician took to evaluate the drive.www. Listen calmly to the user. Immediately replace the hard drive with a new. Which of the following is the BEST course of action? A.co m 267 . but the data is gone. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. such as a data recovery service. they determine that the hard drive has failed. D. D. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. Answer: D "Pass Any Exam. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. and then tell the user to try the install once again. D. and then explain why they cannot get the printer installed themselves. what has happened to the drive and explain the options available." . explaining you will remote into the computer and assist in installing the printer.

Which of the following is the NEXT step to take? "Pass Any Exam. D. Which of the following would be the NEXT evaluation step? tua lTe sts A. Check the work area and keyboard for foreign substances. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. Any Time. . Question the customer on any changes made to the computer before installing the video card. Test the computer to determine the probable cause of failure. Which of the following is the NEXT course of action? . B." . Question the user to insure they do not attempt to make changes and break the computer again. Check the power connections to the equipment and see if there is a surge protector in use. B. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. the video card is failing.www.co m The technician has completed the repair action on the computer. Discuss options acceptable to the customer to address the issue. D. C. Replace the PS2 keyboard with a USB keyboard and try again. Establish the probable cause of the card failure for the customer. Which of the following is the NEXT step to take? A. C. Document the evaluation and actions taken. C. B. Boot to BIOS/setup and confirm the hardware settings are correct.actualtests.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. Install an on hand video card and show the customer it is repaired. They have checked the printer and found coworkers have been printing documents. Re-evaluate the repair theory to ensure the issue will not occur again.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. D.

Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam.actualtests. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. D. The technician has to use Device Manager to update the drivers and then attach the scanner. The technician has to boot. B. ensure the phone and modem properties are set for the local area code. B. and then install the drivers. and then configure the card using the administrative account. check Network Places to ensure proper card functionality. Answer: B QUESTION NO: 888 A. have the customer test the card using their log in." .com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. Check that the network printer is connected to the USB port on theusers computer. D. plug in the scanner. C. The technician has to turn on plug and play before the scanner will work. Any Time. After installing the card with the administrative account. as this may have deleted the network printer. Ask the customer if they have installed a local printer at home.www. D.co m 269 . Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. B. After inserting the PCMCIA card.CompTIA 220-701: Practice Exam A. Which of the following actions will BEST resolve the issue? A. After installing the card. C. The technician needs to install the scanner using the instructions provided. Which of the following describes the NEXT step to take? lTe sts . C. Ask the customer to open the printer properties and check the page size and paper orientation. Install the card using the customers log in.

QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks.CompTIA 220-701: Practice Exam A. NETBEUI is unavailable on non-Windows operating systems. Docking stations will only work if an external power supply is connected. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. If wireless security is enabled on the network." . C. A. When the Bluetooth function is enabled. Any Time. NETBEUI is designed to be used on small size LANs. B. TELNET C. the embedded keyboard will not function correctly. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. B. DNS D. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). HTTP B. the Infraredport will no longer function. NETBEUI can only be used on pre-Windows NT networks. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . D.co m . Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. D. C. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A.com 270 Ac A.actualtests. B.www. If the external keyboard number lock is toggled on. Bluetooth devices will need to add the security code. "Pass Any Exam. C.

and then attempt to print from the computer. Redirect the customer to another printer if available. Ask the customer which printer the customer prints to.com Ac A. E. D:\i386\utilities\console D. run a print engine test. and verify the correct tray is being selected before printing. C. D:\i386\tools /cmdcons C.CompTIA 220-701: Practice Exam D. D. D:\i386\tools\console B. run a self-test. They have no moving parts and can tolerate vibration. They require more power than other drive types.co m Answer: D 271 . D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. They are susceptible to failure typically caused by strong vibration or rough handling. is setup as the default printer. Any Time. B." . Reinstall the printer drivers. Verify which printer the customer prints to. ensure the device is still online. turn the printer off and on. and begin running diagnostics on the printer. They have a larger platter than other magnetic devices.actualtests. "Pass Any Exam. Which of the following is the BEST approach the technician should take? . turn the printer off and on. NETBEUI is not a routable protocol. The customer works at a company where the users all print to networked printers. and send a print job. Answer: A. D. tua lTe sts A customer reports that a computer can no longer print. NETBEUI can only be used with DHCP. B. C.www.

DVD media. Solid state drives are faster. Blu-Ray drives can read Blu-Ray media.www. D. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. magnetic drives. and require more power. DVD media. DVD media. Solid state drives are slower. more reliable. and require less power. C. which of the following holds true? A. but not CD media.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. Blu-Ray drives can read Blu-Ray media.actualtests. more reliable. Solid state drives are faster. more reliable. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. Solid state drives are slower. more reliable. IDE drive C." . D. B. C. and require less power. SATA drive sts . and CD media. and require more power. USB hard drive B. DVD media. but not CD media. DVD drives can readBlu-Ray media.com Ac tua lTe A. Any Time.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . DVD drives can readBlu-Ray media. Flash drive D. and CD media. B.

Liquid cooling systems are less efficient than the traditionalheatsink technology. A switch interconnects devices on the same network to be able to communicate." . 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. where a router interconnects devices on a network. 21 C. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. and a switch transmits data directly to the device. B. Liquid cooling systems are more effective at cooling the processor. FTP B. FTPS C. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. HTTPS D.CompTIA 220-701: Practice Exam A. B. D.co m .www. 23 D. A switch interconnects one or more networks. by default? A. C. A router broadcasts all data packets that are sent on the network.actualtests. Any Time. "Pass Any Exam. 20 B. Liquid cooling systems are less effective at cooling the processor. where a router interconnects one or more networks.com 273 Ac tua lTe QUESTION NO: 901 sts . C. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol. Which of the following ports needs to be blocked to prevent Internet access? A.

CDFS D. Any Time." . Backup the hard drive. Hibernate Answer: D "Pass Any Exam.co m 274 . A switch broadcasts all data packets that are sent on the network. Partition the hard drive. B.com Ac tua lTe sts . Format the hard drive. NTFS B.CompTIA 220-701: Practice Exam D. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. Wake on LAN (WOL) B. Standby C. which of the following file system formats would be the BEST choice for security purposes? A. Suspend D. and a router transmits data directly to the device. which of the following is the BEST task to perform? A.www. FAT32 C. Update the device drivers. C. D. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC.actualtests.

WPA2 Answer: D Explanation: WPA2 is the more secure 802. Any Time. Broadcast name B. Security key used C. but WPA2 was the most secure standard. System Information C. WEP B.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A.co m . SAFER+ is used to encrypt Bluetooth communications." . Disk Management D. WEP2 C. WPA D.actualtests. but that could be easily hacked.www. WPA was an upgrade. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam.com 275 Ac tua lTe sts . WEP was the original encryption standard developed for WiFi networks.11i network standard that ensures the most secure wireless encryption. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. Encryption type D. Device Manager B. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A.

Windows Key + D C. Ctrl + Alt + L D. Malicious code that can propagate itself to different host files.com Ac A. Which of the following has MOST likely been performed? A.CompTIA 220-701: Practice Exam A. A malicious program that spreads itself in a system without the need of a host.www. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. C." . Any Time. "Pass Any Exam.actualtests. Fingerprint scanner C. Port 25 is no longer being used. B. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts . Port 25 has been opened. B. A program that appears to be harmless but has a malicious agenda. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25. A program that is used to track user information for commercial reasons. D. IR scanner B.co m 276 . Ctrl + Alt + Esc B. QUESTION NO: 910 Which of the following BEST describes a virus? A. Drive lock D.

Any Time. The hard drive has been reformatted. Username and password B.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A.com 277 Ac tua lTe sts . IDE C. Which of following drive types did the technician install? A. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. m Answer: B .www. Solid state Answer: D "Pass Any Exam." . BIOS security D.CompTIA 220-701: Practice Exam C. PATA D. Data has been restored. Port 25 is running at full duplex. D. Port 25 is setup for port forwarding. Biometrics C.actualtests. C. D. SATA B. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. B. Data has been backed up. The hard drive is set to pre-format conditions.

FDD D.actualtests.com Ac tua lTe sts . Optical C. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A.7GB? A. Single-layer DVD D.www. CCD barcode reader B. Laser barcode reader C. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4. Floppy disk C. IR keyboard D. Solid state B.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam. Any Time. Dual-layer DVD B." .7GB of data. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4.co m 278 .

My Network Places B." .co m 279 . Any Time. VGA D.www. Event Viewer "Pass Any Exam. Task Bar D. S-Video C.actualtests. Start Menu C. Resolution C. Degauss D.com Ac A. Auto Alignment B. Control Panel C. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . Task Manager B. HDMI B.CompTIA 220-701: Practice Exam A. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. My Computer D. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A.

DSL D." . Any Time.co Which of the following network connections uses an analog signal? m 280 . Fingerprint scan B. Dial-up B. Cable D. Satellite . "Pass Any Exam.actualtests.com Ac Biometric authentication is a security feature preventing access to a device. Wireless B. Dial-up C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Satellite C. Which of the following is an example of this feature? tua lTe sts A. Verbal recognition D.www. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A. Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Password C.

CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A.com Ac tua lTe sts . 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A. Desktop PCs D. 480Mbps C. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2. 7 meters (23 feet) C. Any Time. 800Mbps D. 400Mbps B.co m 281 . USB 1.0 interface? A. IEEE 1394a D. Cell phones B. USB 2.0 B.www." . 5 meters (16 feet) B. Notebooks C.actualtests.1 C. 10 meters (33 feet) D. PDAs "Pass Any Exam.

800Mbps . 300Mbps C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam. Right click on My Computer > Properties > Computer Name Tab B. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A. 400Mbps D. 15 C.www. 7 B. Any Time.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . 63 D. Right click on My Computer > Properties > Network Identification Tab C." . 150Mbps B.actualtests. Control Panel > System Applet > Properties > Advanced Tab D.

" . Intel Pentium M B. USB mouse D. Windows 2000 Professional D. Optical DVD. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts . Windows Server 2003 C.CompTIA 220-701: Practice Exam A.actualtests. Laptop LCD screen B. which of the following is the proper way to delete a print job in queue? A.com 283 Ac A. Any Time.co m .www. Intel Core 2 Duo "Pass Any Exam. WindowsVista Business B. Intel Itanium C. Intel Pentium 4 Extreme Edition D.RW drive Answer: B QUESTION NO: 934 In Windows XP. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A. CRT monitor C. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C.

After clearing it with the manufacturer. Older ATX power supplies have a separate P4 connector. B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. Newer ATX power supplies are 20/24 pin compatible." . D. numbers appear on the screen. B. The StickyKeys option is enabled. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. C. the technician observes the motherboards main power connector has less pins than the new power supply cable. 4-pin male to male D. the cable is plugged in and the PC is up and running. Answer: B While replacing an ATX power supply in an older model desktop PC.com Ac QUESTION NO: 939 tua lTe sts . 6-pin male to 4-pin female B. 9-pin male to male C. The ToggleKeys option is enabled. Which of the following is the MOST likely cause of this situation? A.actualtests. The NumLock option is enabled. C.co m 284 . Older ATX power supplies are no longer available.www. Which of the following is the BEST reason why this fix worked? A. D. Which of the following is the correct cable to use? A. Newer ATX power supplies do not use pins 21 through 24. Answer: B "Pass Any Exam. Any Time. The FilterKeys option is enabled.

Any Time. Printer settings D.actualtests. Fiber B. On the front side bus D. SDRAM B. Print queue C.com Ac tua lTe sts . SODIMM D.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. Print test page B. DDR2 C. On thesouthbridge chip C.co m 285 .www. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A. RDRAM "Pass Any Exam. DSL D. Cable C. Between the CPU and RAM B." .

802. Any Time. has the GREATEST throughput and amount of coverage? tua lTe sts A.www.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 . ST C. Non-plenum C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A. Plenum B.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam. BNC B. UTP ." . RJ-45 D. 802. by default.11n C.11a B. 802.11g D. 801.com Ac Which of the following wireless types. STP D.actualtests. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A.

Compliance in the workplace "Pass Any Exam.www. D. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Maximum input voltage B." . Press ctrl + alt + delete on the keyboard. Re-install the OS.actualtests.co m . The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Which of the following is the NEXT step in the troubleshooting process? A. Attach an external keyboard. Which of the following threats has been attempted? sts . C. Social engineering B. B. Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. Maximum output wattage D. Update the keyboard drivers. Any Time. The technician explains this is against company policy.CompTIA 220-701: Practice Exam A. Denial of Service (DoS) attack D. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone. Maximum resistance C. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. Dealing appropriately with confidential materials B.com 287 Ac A. Trojan attack C.

and ATM. 150 meters (492 feet) "Pass Any Exam.CompTIA 220-701: Practice Exam C.M. Cultural Sensitivity D. 100 meters (328 feet) C. analysis and reporting technology (S.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. 328 meters (1076 feet) B.A. Professionalism in the workplace D. Despite the stricter performance specifications. Unclassified B. Configuration Utility D.co m . Any Time.www. Event Viewer B. 30 meters (100 feet) D. Which of the following should be used? sts QUESTION NO: 952 . Which of the following security elements governs data sensitivity? A. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. A. It is company policy that all documents be labeled even if they are not sensitive." . Self monitoring.actualtests.R. token ring. Task scheduler C. Exceptions C. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services.com 288 Ac tua A.

Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. Besides they only receive charge if the voltage is low. Any Time. fixed resolution of an LCD is called the native resolution. This chemistry has a high energy density and is lightweight. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss.actualtests.www. Alkaline D. Pixelation D." . Contrast ratio C. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. . A.com 289 Ac tua lTe sts .co m Explanation: The single.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. NiMH C. NiCd B. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. Native resolution B.

ACPI must be supported by the computer motherboard. Higher-quality construction Which of the following is not a requirement for ACPI to function? A. QUESTION NO: 959 "Pass Any Exam. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. Any Time. True B.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance." . the motherboard and processor must support the standard. The BIOS must support ACPI B.co m Answer: B 290 . Increased performance C. Desktop replacement D.CompTIA 220-701: Practice Exam A. and the operating system.actualtests. basic input/output system (BIOS). False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A. You always need to compromise in configuration when you purchase a laptop in your decided budget. YOU must be running Windows 95 or later C. The motherboard must support ACPI D. In addition.www. Answer: B Explanation: You need Windows 98 or later to use ACPI. . Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. The processor must support ACPI. Portability B.

www.co m 291 . Point stick D.5v. CRT D. EMI Answer: A "Pass Any Exam. Mouse C. 72-pin SIMM C." . The SDR SDRAM uses DIMMs with 168 pins.com Ac tua lTe sts . The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. 168-pin DIMM B. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. RFI B. 184-pin DIMM D. The SIMM is the predecessor to the DIMM. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. such as wireless communications. Any Time.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A.actualtests. 200 MHz and 266 MHz with operational voltage 2. ESD C. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. Touchpad B. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick.

Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum.www.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode.) A. Windows loads only basic files and drivers so that you can find out the configuration errors easily. thus forming an image on the drum? "Pass Any Exam.actualtests. Any Time. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A.BAT and CON FIG. DOS B. Run Windows without processing AUTO EXEC." .co m What does Safe Mode allow you to do? . The server log Answer: B. The video card manufacturer's website C. Boot the system without scanning drives. C. . Skip loading the Registry.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers.com 292 Ac tua lTe sts A. Where could you check for troubleshooting information? (Choose all that apply. D. Start Windows using only basic files and drivers. Another computer with the same video card B. Logic bomb D.SYS B. Worm C. The manual that came with the card D.

Generators extend the requirement to periodically change passwords. Dirty drum D. Worn pickup rollers C.actualtests.co m 293 ." . Generators eliminate a user's tendency to create passwords that can be a security liability. Automated System Recovery (ASR) B. D.CompTIA 220-701: Practice Exam A. it can be easier to use a password generator based on that set of rules than to manually create passwords. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A. Transferring C. B.www. Writing B. When a password policy enforces complex rules. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum. What can we benefit from a password generator? lTe sts . Generators eliminate the requirement to establish log-in attempt limitations. C. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A. Defective toner cartridge B. RDISK. Developing D.EXE "Pass Any Exam. Generators create new passwords every time a user signs in to prevent social engineering. Any Time. thus forming an image on the drum. Brokenfuser Answer: B QUESTION NO: 967 A.com Ac tua A password generator can be part of a password manager.

of power supplies and AC adapters? A. and CD media. False Answer: A QUESTION NO: 970 Of the following voltage pairings. A. DC out C.actualtests.www. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. AC in. AC in. DVD media. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. DC out D. Any Time. OSI B.CompTIA 220-701: Practice Exam C. respectively.co m . you need to use Automated System Recovery (ASR)." . AC out Answer: C Explanation: The AC in. CSMA/CA D. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A. DC in. which one accurately represents the input and output. ISO C. True B. CSMA/CD "Pass Any Exam. DC in. AC out B. Enhanced Startup Disk (ESD) D.com 294 Ac tua lTe sts .

Complete B. There is no such option as Complete backup.com 295 Ac A. 802.) lTe sts .co m .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A. you need to select the normal backup type. 802. QUESTION NO: 973 Answer: B.11b and 802.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2.actualtests.4GHz radio frequency range and are directly compatible with each other are 802." . Any Time. Copy backs up all files but does not clear the archive bit.11g.11g tua Which of the following wireless IEEE standards operate on the 2. 802.11a operates in the 5GHz range and 802. 802. Normal C. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam.11d is not a commonly implemented standard. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit.11a B.11b C. The normal backup clears the archive bit after backing up to let the system know that the file was backed up. it only backs up files the files that have changed since the last backup. Incremental D. Although Incremental backup clears the archive bit.11d D.4GHz radio frequency and are directly compatible with each other? (Choose all that apply.www. 802.

88MB. Perimeter security B. WINNT32.actualtests. INSTALL. 1.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1. Mantraps C.EXE C.44MB. Any Time.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A. 720KB C. QUESTION NO: 977 "Pass Any Exam. WINNT.CompTIA 220-701: Practice Exam A." .44MB D.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A.EXE D. The extended-density 3½? floppy diskettes can be formatted to 2. 2. 360KB B. . SETUP.co m 296 .BAT B. It is the first layer of access control that is intended to delay or deter entrance into a facility.www. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively. Security zones D.

actualtests. System. Star B. and ReaD. which command do you use to remove the Hidden.www. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. True B. AUTO EXEC." .co m .CompTIA 220-701: Practice Exam In order to delete and/or replace system files. BUS C. Any Time. Configuration file issues C. and then remove it from laptop. Ring D. System files not found B. Swap file issues OE.BAT issues D. A.Boot file issues Answer: C "Pass Any Exam. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. ATT RIB D.Only attributes on the file before you replace the file? A.com 297 Ac tua lTe sts . ERASE C. UNDELETE B. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A.

actualtests. TCPACKattack B. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A.www. Read Only C. False . The server indicates that it has exceeded its session limit. Hidden.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. False tua QUESTION NO: 983 lTe Answer: A sts A. B. System "Pass Any Exam. True B. m 298 . True B.com Ac A. Smurf attack C. Virus attack D. Which type of attack is probably occurring? A. Any Time." . Archive D.

com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Dial-up Answer: C QUESTION NO: 987 USB. HTTPS Answer: C. port 443 and port 80 have been disabled. Archive.CompTIA 220-701: Practice Exam E. True "Pass Any Exam. HTTP D.) A. Compression Answer: A. QUESTION NO: 985 You are administering a system that has been locked down for security reasons. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . DSL D. They are supported by NTFS files system. eSATA and Express Card/54 are examples of hot pluggable devices A. Read Only. The attributes such as Encryption and Compression are not supported by FAT 32. What services are associated with these ports? (Choose two. Any Time.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden.B.co m 299 .actualtests.www. You notice that among all of the other ports. Cable B.D QUESTION NO: 986 A.C. Telnet B. FTP C. Refer to the following Internet connectivity methods. Satellite C. and System attributes on the files." .

Hide answers/explanations Atypical backlight technology is A. floppy disk drives can no longer be purchased new. User Accounts C. Because it is antiquated technology. is necessary to be entered before booting into the operating system? A. the floppy drive requires no external access. Any Time.ROM drives. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A. you must insert the connector correctly or the drive can be damaged. BIOS D. Although some drives might not clearly key the receptacle for the Berg power connector. once setup. B. CCFL C.com Ac tua lTe sts QUESTION NO: 989 . Like DVD.www.25-inch form factor and must be installed in the larger drive bays C.CompTIA 220-701: Practice Exam B.actualtests. floppy drives have a 5. CRT B. POST B. D.co Answer: D m 300 . LED Answer: B QUESTION NO: 990 Which of the following password." . LCD D. LDAP Answer: C "Pass Any Exam. Like a hard drive.

a portable computer with a docking station is generally connected to a local wired network. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. Which of the following feature enables that? A. Hardware profile C. Floppy D. modern operating system on a computer lacking mutable secondary storage? A. "Pass Any Exam. the portable computer will automatically connect to a wireless network.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete.actualtests. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. if it is used in a hotel or on an airplane. however. C. Any Time. Network C.com Ac tua lTe sts . The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. Roaming profile B.www. which statement concerning CPU and RAM configuration is most true? A." . B. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. Live CD B. For example. Driver signing D. D. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard.co m 301 .

As an experienced technician.com 302 Ac tua lTe A. Remove PC card adapters B. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company. Remove LCD C.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m . what is your recommendation so as to avoid the potential damage during transit? A. malicious software that is self-replicating and self-propagating B." . malicious software that changes the user's home page D. VPN C.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. malicious software that monitors Internet surfing habits C. Remove Backlight D. FTP B. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. During your working hours.actualtests. WAN D.www. Remove DVD.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A. HTTP sts . Any Time.

IP address B. A VPN is a secured line of communication between two points through a public network. C:\System32\Win B. True B. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply.co m 303 . Subnet mask C. DNS server Answer: A.com Ac tua lTe Refer to the following descriptions. D. C:\Win\System32 "Pass Any Exam. C. C:\System\Windows32 C. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. Default gateway D. A VPN is a private network between two computers using wireless cards without using a wireless access point between them.B A.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 ." . B. Any Time.actualtests.) A.www.

QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. Windows protection error B.CompTIA 220-701: Practice Exam D. System lock-up sts When a Windows-based application attempts to access memory another program is using. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows.com Ac tua lTe A.www. Any Time." . Screen D. Illegal operation D. what is the error that will be generated? .co QUESTION NO: 1002 m 304 . It also occurs when a program tries to access a memory address which does not exist. SPGA "Pass Any Exam. ZIF C.actualtests. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A. LPGA D. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot. Socket479 B. General protection fault C. Backlight B. Inverter C.

Hard disk D.co m 305 . double-layer DVD+R B. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format. Right-clicking the mouse and dragging the Taskbar to make it bigger B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. pausing until the pointer turns into a double-headed arrow.www.actualtests. Moving the mouse pointer to the top of the Taskbar. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A. Highlighting the Taskbar and double-clicking in the center tua lTe sts . Controller C. and then clicking and dragging D." . No other given options can store roughly more than 17GB of data. single-layerBlu-ray disc C. Host adapter Answer: A "Pass Any Exam. Double-sided. Double-sided.com Ac A. single-layer DVD. Drive interface B. The dual layer capacity of Blu -ray disk is 50 GB. Left-clicking the mouse and double-clicking the Taskbar C.R D. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. Any Time. Double-sided. Single-sided.

actualtests. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. Power surge D. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system.www. Some attacks.co m . you're trying to educate users on the importance of security. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. QUESTION NO: 1007 To increase security. What term do you use to describe attacks of this type? A.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk. you explain. you notice a discolored area. What is usually a cause of this? A." . take advantage of human shortcoming to gain access that should otherwise be denied. Biometrics "Pass Any Exam.com 306 Ac tua lTe sts . 21 B. 23 D. Spilled liquid B. Improper manufacture C. Any Time. Which port will you need to block to prevent Telnet from being used? A. you decide to use your firewall to block the Telnet protocol. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. and a host adapter. IDS system C. You explain to them that not every attack depends on implementing advanced technological methods. Social engineering B. Perimeter security D. 22 C. controller. A HDD magnetically stores data on discs that are known as platters.

which means delivering data at a guaranteed rate. This is because it is not only high speed but also supports isochronous data. 127 C. /more Answer: A QUESTION NO: 1012 "Pass Any Exam. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A. Any Time. 15 B.actualtests. to describe their 1394 products. It was used with trademarked name FireWire." . which can connect up to __peripherals in a daisy-chained topology. 63 D.www. Other companies make use of other named such as i.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. A. such as video devices. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. /? B.co m 307 . QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. lTe sts . /help C. /and D.link and Lynx.

Tracert D. This ink is fired through Ink Cartridge. Daisy wheel D. Ipconfig C. Paper tray Answer: A QUESTION NO: 1014 In Windows XP. how can you start a search for files and folders? A. Click Start-> All Programs-> Search." . Ping B. sts . Click Start-> Search. Any Time. Left-click a directory and choose Find. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. Run search. C.exe at the command prompt. B.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. Ink cartridge B. Answer: D "Pass Any Exam.co m 308 . tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle.www.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. Toner cartridge are used in Laser toner cartridges contain dry ink (toner). Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A. D.actualtests. Toner cartridge C.

Answer: C. Use a cart for heavy objects.226. Provide properly maintained tools and equipment.co m You have a computer with the IP address 171. Berg "Pass Any Exam.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A.actualtests. C. Ensure that there are no safety hazards in your path.) A.18.1. B. which of the following are good procedures to follow? (Choose all that apply. This is not a valid IP address .D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment. Answer: B. Class C D. D.www. D. Class B C. C. Keep records of accident reports.) A.com 309 Ac tua lTe sts A. What class is this address? . Class A B. Carry monitors with the glass face away from your body.C. B. Any Time." .CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. AT system connector B. Lift by bending over at the waist. Attend yearly OSHA safe work environment seminars. Display an OSHA poster in a prominent location.

com Ac tua lTe sts The docking station adds expansion capabilities. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. Any Time. S2 C. A broken cleaning blade Answer: C. S4 QUESTION NO: 1020 A. For example. S3 D. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A. without sacrificing the mobile computing functionality of the machine. S1 B. A faulty transfer corona wire B. . as well as additional ports. True B.CompTIA 220-701: Practice Exam C.www.co m Answer: C 310 .actualtests.) A. An overheating printer C. you see residue from previous images on the output. What two things are the most likely causes of this problem? (Choose two. Molex D. to a laptop." .D QUESTION NO: 1022 "Pass Any Exam. A bad erasure lamp D.

there is something wrong with it. Give the customer an estimated time for repair based on the technicians assessment. B.co m . C. What is the best answer to that? A. Any Time. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. B.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. The 4 pin Berg connectors provide power "Pass Any Exam. Ask the customer to check daily to see when it is completed." . Memory cards C. C.com 311 Ac tua lTe sts . SATA hard drives most often use the same type of power connector as PATA hard drives. D. while Berg connectors are used with floppy drives.actualtests. Inform the customer that others are waiting. Recently. D.www. The technician will get back to them as soon as possible. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. Ask the customer when they would like to have the work completed. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. you are responsible for fixing the problem. the customer is anxious to know when he might come back to pick up his computer. Before leaving the Repair Center. Thumb drives B. he takes the computer to the Repair Center and as a technician.state drives D. So. Therefore they use Molex connectors. Molex connectors are used with PATA hard drives. SoliD. but he has no idea what the problem is. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year.

If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting.000volts D.000 volts to feel a shock. Luggable B. Both SATA Power connector and Molex connector cannot be used on the same drive. 3. The P8 and P9 connectors are used by AT-based motherboards. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A. The charge below 3. 300. Tablet C. lTe sts .000 volts is below human sensation. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function. "Pass Any Exam. It also allows you to write notes directly on the screen with a special pen called stylus.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector.000volts C. 30. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors.actualtests.www. Any Time. It has a fliparound screen and can be held like a large notebook. SATA hard drives and PATA hard drives do not use the same type of power connector.CompTIA 220-701: Practice Exam supply to floppy drives. 300volts B.co m .com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3. Netbook D." .

Any Time.www.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB." . False Answer: A "Pass Any Exam.com Ac tua lTe sts .actualtests. True B. eSATA and Express Card/54 are examples of hot pluggable devices A.co m 313 .