CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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Tape D. Which of the following can be disabled in the BIOS to prevent this message from appearing? ." . The PC needs a NLX to ATX adapter. Flash C.com Ac tua lTe A. D. The PC needs an AT-to-ATX adapter.co m 7 . Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. The PC needs a 26-to-20 pin ATX adapter. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. HDD Answer: D QUESTION NO: 20 "Pass Any Exam. Which of the following is needed to solve this issue? A. WiFi Protected Access (WPA) D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. SDD B.actualtests. C. Intrusion detection C. Any Time. Trusted Platform Module (TPM) B. The PC needs a 24-to-20 pin ATX adapter.www. B.

" . 6-pin mini-DIN D. Device Manager> expand 'Sound.co m Which of the following connectors are used for musical equipment? 8 . Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D.CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP. After extracting the driver. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound. DVI B. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C.com Ac tua lTe sts A. HDMI . Cable C.actualtests. DSL B. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A. how would the technician update the driver? A. video and game controllers'>double click on the name of the sound card> Troubleshoot' B. Hardware Compatibility List "Pass Any Exam. MIDI C. Any Time. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. Satellite D. System Information B.www.

255.0.0-223. and 2 short beeps.0.255 D. Toner is sprayed to the media. Watson D. Power supply C." . C. However. Heat is applied to heat-sensitive media to create an image. 1.255 B. 224.0.1.0.255.0-191.www.255. 128. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur.255.255. sts In the laser printing process.0-255. 192.0.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long. which of the following is true? .1. the beep codes may vary.255. A wax-based substance is melted and applied directly to the media. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A.actualtests.0.255. Dr.com 9 Ac tua lTe A.CompTIA 220-701: Practice Exam C.co m Answer: A . NIC D. "Pass Any Exam. Any Time.1-126. Sound card B. B. because of the wide variety of models shipping with this BIOS. Which of the following components has MOST likely failed? A. D.255 C.255. Toner is applied to a photoconductor and transferred to the media.

the technician discovers that the user was eating lunch while typing the document. After questioning the user. Blu-Ray D. NAT translation D. PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue.actualtests. RJ-45 B.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. WPA encryption B. BNC . in which the keys are not typing anything within document editing software. RJ-11 D. Which of the following describes the method the technician would MOST likely use? tua lTe sts A. Floppy B.www." . MAC filtering C. DVD C. ST C. The technician comes to the conclusion that liquid was "Pass Any Exam. Any Time.co Which of the following connector types is used on CAT5e cable? m .com 10 Ac A technician is installing Windows Vista onto a new computer locally.

CompTIA 220-701: Practice Exam spilled onto the keyboard. QUESTION NO: 33 "Pass Any Exam. 15 E.www. Make closing notes of the repair.3 V for power supply. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. Update the firmware in the printer. AGP and ISA cards) used 5 V or 3. The printer successfully feeds paper through the unit while running the manufacturer's print test. 5 C. Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). Replace the fuser in this printer. 3. Check the toner levels in the printer. which of the following would be the NEXT step to follow? A. Which of the following should the technician do FIRST? A. RAM. Check the ink cartridges for proper ink levels.actualtests. 24 Answer: A. Verify the system functionality. because most of the electronic components (CPU. C. B." . Replace the keyboard with a new keyboard. PCI . but nothing is being printed on the paper. B. A.3 V rails. 6 D. chipset.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. D.co m .com 11 Ac tua lTe sts .3 B. C. Ask the user open-ended questions. According to the troubleshooting theory. Any Time. D.

www. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer. Reduce heat on a component through evaporation C.CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A. 23 C. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts .actualtests. KVM D. Barcode reader B. when the video game starts the computer crashes. 25 D. Roll back the video driver C. Smart card reader C. Update the video driver B. Any Time. Insulate a component from the friction of theheatsink B. Provide for heat transfer from a component to theheatsink D. 80 "Pass Any Exam.com Ac A. 21 B." . Run a System Defragmentation D. Which of the following should the technician perform FIRST? A.co m 12 .

Upon making the connection. Any Time. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A.www.com 13 Ac QUESTION NO: 39 tua lTe sts . Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A. Complex logon passwords D. D. Which of the following steps would be BEST to take? A. Leave the document open and do not mention it to the user and proceed with the work. Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. Intrusion detection C. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them.actualtests. the technician discovers the customer has a confidential document open.co m . B. Ask the user to close the document so that the work can proceed. When the system is first turned on it will prompt for the Power On password. Recommended for ceiling use only D. Flexible PVC outer jacket C. Close the document without commenting to the user and proceed with the work. C. Without it the computer will not "Pass Any Exam. Recommended for analog phone lines B. Power on password B. Copy the document to a network drive as a backup so that work can proceed.

B.com Ac QUESTION NO: 42 tua Answer: D lTe A. The computer's BIOShas the flash drive above the hard disk in the boot order priority list. The card needs to have the compatibility jumpers set before it can be installed into the system. Which of the following is MOST likely the reason? m 14 . However. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup." . The computer's BIOShas the USB printer below the hard disk in the boot order priority list. Any Time.actualtests. Which of the following is MOST likely preventing the machine from booting normally? A. USB printer.CompTIA 220-701: Practice Exam continue to boot. The expansion slot needs to be enabled in the BIOS first. B.' It has a USB flash drive. the card refuses to fit into the expansion slot. D. C. RJ-11 C. C. sts . The card is a PCMCIA card and the laptop supports PCI Express cards. and USB webcam installed and connected. D. BNC D.www. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found.co A technician is trying to install a previous-generation expansion card into their new laptop. RJ-45 B. The card is a PCI Express card and the laptop supports PCMCIA. Answer: B "Pass Any Exam. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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After checking to make sure the network printer is available. Start>Settings>Control Panel>Accessibility Options D. Delete existing programs D.D QUESTION NO: 64 While a technician is working on an employee's computer. Politely inform the user that all questions will be answered later. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . It is inhibiting progress because the technician cannot concentrate and becomes irritated. Which of the following devices are the additional four pins used? "Pass Any Exam. A. Update the BIOS C. Any Time.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS. A. which of the following are best practices? (Select TWO). Start>Settings>Network Connections B.co m . Delete personal data Answer: B. Start>Settings>Control Panel>Administrative Tools C.actualtests. B. C." . Leave the station and call another technician to complete the repair. Upgrade the processor B. the technician checks the port the printer is assigned to and finds it is set to LPT1:. D. Upgrade the firmware E. Which of the following is the BEST course of action? A.www. Request the manager to assist in the situation. another user begins asking irrelevant questions. Take a long break to step away to relax and refocus. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard.com 21 Ac A technician receives a computer that is having trouble printing to a network printer.

Incompatible cabling B. Widgets D. Print spooler is not running tua lTe On a Windows computer. The user was able to print previously.com Ac A. a user is unable to print documents to locally attached printers or network printers. The processor C. Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. Applets B. Cultural sensitivity C. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . Features C. Timeliness D. Printer hardware problem C.www.CompTIA 220-701: Practice Exam A. Extra drives B. Any Time. Incompatible print driver D. Personal calls B. Positive attitude Answer: A "Pass Any Exam.co m 22 . Extra RAM D.actualtests. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A." .

printer. mouse. Use a lint free cloth and glass cleaner B. 802. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard. Anti-virus software D.co m 23 . 802. Use a slightly damp cloth and a vacuum D. Use a dry paper towel and an anti-static strap C. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2." . 802. and network when using a laptop? "Pass Any Exam. 802.actualtests. Any Time. Anti-adware software C. Anti-spyware software B.11b C.com Ac tua lTe sts .www.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. monitor.11g D.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A.11a B.4GHz band with a maximum data rate of 11Mbps? A.

D. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation. C. Allow the restoration of a previously made image of a desktop through the command prompt.0. Delete a virus that has infected the hard drive through the command prompt.255. Network hub C. D. a technician's NEXT course of action should be to: A.0 B. Provide a way to recover corrupted print jobs through the command prompt. Restate the issue or question to verify understanding. B. B.0.0. 192. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts .co m 24 . Docking station D.255 D.www. Any Time. Listen and do not interrupt the customer. Provide a way to access the hard drive in an emergency through the command prompt. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A.0 Answer: D "Pass Any Exam.255 C. Offer different repair options for the user's convenience.0.com Ac tua A." . Bluetooth B. 127. C. 224.255. After they finish explaining. Provide proper documentation on the services provided.255.255.CompTIA 220-701: Practice Exam A. 255.actualtests.

co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? ." . SD card B. The processors provide a 64-bit register. Any Time.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. The processors are made with a 64nm manufacturing process. Hyper-threading B. Zip drive C. Quad core processing D. SpeedStep technology C. Blu-Ray D. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. The processors have an additional 64 instruction sets. The processors contain 64K new transistors. C. Dual core processing . D. B.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A.www. AMD Athlon 64 and 64 FX? A. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names.actualtests. Stylus "Pass Any Exam.

The hard drive needs ATA drivers loaded via the F6 option during install. AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive.com Ac tua lTe sts A. "Pass Any Exam.actualtests. PCI B. Any Time. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface.co m Which of the following file systems MUST be used when implementing EFS? 26 . CDFS . NTFS D. Which of the following is the MOST likely reason? A. ISA D. FAT32 B.CompTIA 220-701: Practice Exam B." . QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone.www. Biometrics D. Smart card C. PCIe C. FAT C.

Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it.actualtests. C. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. PCMCIA card D.www. Docking station Answer: D QUESTION NO: 85 A.CompTIA 220-701: Practice Exam B. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. it will ask you if you want to install drivers. KVM C. The hard drive needs SATA drivers loaded via the F6 option during install. Just at this point press F6 and show the drivers on the floppy. A biometric device D. The hard drive did not have the jumpers configured correctly and needs to be checked." .com 27 Ac A technician has a security device which displays a number that changes overtime. Before the drive is replaced. otherwise it may try to boot from floppy ). Any Time. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A. D. A token device C. Of which of the following is this an example of? tua lTe sts . The hard drive is incompatible with Windows XP and needs replacement. which of the following troubleshooting steps should be done? "Pass Any Exam.co m . PCI Express card B. A smart card reader B.

MSINF032 D.www.exe C. Establish a theory of probable cause B. The first is to use the MS Configuration Utility by typing msconfig. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A.co m . MMC C.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. The Services window will open. The preferred way to make changes to services is to launch services.exe D. Any Time. Perform a backup D. msinfo32. but the information is limited.mmc B. Device Manager B. software and network components? A.msc from the Run option on the Start Menu. services.exe in the Run box accessed via the Start Menu. services. Identify the problem C.11g has the potential to support up to: "Pass Any Exam. sts . MSCONFIG Answer: B QUESTION NO: 89 802.actualtests. gpedit. If you want a quick visual of which items are running or stopped. followed by clicking the Services tab." . this is fine.CompTIA 220-701: Practice Exam A.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware.

Save information for critical files before system shut down C. Windows Vista Ultimate B. 54Mbps.actualtests. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). 50Mbps. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A." The term is named after the color of the screen generated by the error. Smart cards C.CompTIA 220-701: Practice Exam A. Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A. C." . Windows Vista Home "Pass Any Exam. Any Time. Driver updates for new installations B. B. Firewall B.co m 29 . D. 11Mbps. Passwords D. Diagnostic purposes of a critical system error D. that causes the system to "crash. of a non-recoverable nature.www.com Ac tua A. 100Mbps.

com 30 Ac tua lTe sts .CompTIA 220-701: Practice Exam C.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. Windows XP Home D. C:\Windows\System32 B. Swap the A/C adapter D. A. Microwave E. Remove all unneeded peripherals B. Cordless phone B. C:\Users\ D. Which of the following BEST solves this issue? A. CRT Answer: A.co m . C:\ProgramFiles C. QUESTION NO: 95 A laptop's battery will not charge. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO). C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86)." .www. Any Time. Magnet D. Plug the laptop into a UPS Answer: C "Pass Any Exam. Toggle theFn keys C. a technician should look in which of the following default locations? A. LCD C.actualtests.

A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. BIOS B. C. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. Any Time." .actualtests. B.com Ac QUESTION NO: 98 tua Answer: B lTe A. SDRAM D. Internet Explorer Properties D. RIMM B.co m 31 . Where can the technician configure this setting? A. sts .CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. A private tunnel through the Internet to securely communicate with a remote network. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam.www. D. DDR RAM C. Which of the following memory types would be the correct type? A. A network which has no connection to the Internet and is private by design. A security encryption feature that encrypts wireless traffic with an access point for communication. Control Panel C.

Any Time. D. USB 001 B. A. B. C. SNMP D. EISA E. Check for the latest motherboard firm ware updates. DVD. Which of the following types of portable media offers the LARGEST storage capacity? A. IEEE 1394 "Pass Any Exam. ISA C.RW C. DVD. CD. AGP D.actualtests. CD. IP_ip_address E. \\computername\sharename C.DL B. Test the essential components of the system during power on. Load the operating system into memory during power on.R D.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO).com Ac tua lTe QUESTION NO: 101 sts Answer: B . A. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A.co m 32 .www." . Test the software and hardware drivers before the operating system loads. PCIe B.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO).

sts . Help limit electrostatic discharge (ESD) inside the case. QUESTION NO: 105 "Pass Any Exam. This address can be verified from printer's configuration.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. a technician notices that several unused expansion card slots have open ports.actualtests.www. D. C.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer." . FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol.CompTIA 220-701: Practice Exam Answer: B. if your PC's enclosures are open.co m 33 . Helplimit radio frequency interference (RFI) inside the case. B. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. HTTP C. Helpensure proper air flow through the case. SMTP B. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer. The cooling of some components can be reduced or totally eliminated and can cause damage. Answer: B QUESTION NO: 104 A. However. Any Time. Helpprevent moisture buildup in the case. then the cooling of the PC changes dramatically. HTTPS D.

The printers IP address has changed.actualtests. Answer: C. QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A. Any Time. D. QoS for printing is not functioning over the LAN. The printer needs to have a cartridge replaced. A job in error status is at the top of the print queue. The printer would not start printing again till that print job is removed from the queue.co m 34 . Sometime if the IP address of the printer is changed you cannot print. Sometimes.www. E. The print queue window from system tray B. B. BNC C. New drivers have been released and need to be installed. T-Connector B." .CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A. A. To find this problem you can ping the printer from your computer.com Ac tua lTe sts . Print spooler view in the Printers Control Panel D. Which of the following is the MOST likely cause of the issue? (Select TWO).D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. A technician has verified the printer is online and prints a configuration page from the printer. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. Properties of the printer from the Printers Control Panel C. RJ-45 "Pass Any Exam. C.

co m . sts . Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. Start>Run>typeipconfig>click OK and ask user to read the results. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.D QUESTION NO: 109 A. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN).actualtests. 1x B. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. D. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO). How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. 1x and 8x bus speeds can be used.com 35 Ac A user calls and says they cannot get to the Internet. 6x D. Any Time. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector. The Syntax IPCONFIG /all displays full configuration information. You can type the Ipconfig command by "Pass Any Exam. 3x C. 24x Answer: A. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector.CompTIA 220-701: Practice Exam D. B." . Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. A. 8x E.www. C.

press F2. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) . Vendor recovery CD D.co m 36 . A. Provides security for a network through the use of ACLs.. The recovery process will start. you need Operating system CD and the recovery floppy disk that you have created. Any Time. Which of the following is needed to perform an ASR restore in Windows XP? A. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . Provides resolution of host names to IP addresses. B. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. Recovery console C.actualtests." . QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO). C.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command. Operating system CD B.. chkntfs B. D. The DNS server strictly functions as an ip address lookup for a given domain name. dxdiag "Pass Any Exam. Dynamically assigns IP addresses for easy client configuration." at the bottom of the screen.www.com Ac tua lTe sts QUESTION NO: 111 . Secures network traffic through shared key encryption. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A.

Which of the following is the MOST likely explanation for this extra partition? A. Space reserved by the drive manufacturer for firmware. D. Any Time. IEEE 1394 port D. Serial port C. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique. Space set aside by Windows for use by the virtual memory swap file. This partition is not assigned a drive letter and is not accessible from Windows. A recovery partition put there by the manufacturer. ping Answer: C." . C. ipconfig E.co m . sts . tracert D. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. Parallel port B. Answer: D A.CompTIA 220-701: Practice Exam C.actualtests. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam. A potentially dangerous virus has been downloaded onto the system.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. B.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive.www.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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You should always use the test page feature from the printer properties. B. Replace the fuser. Which of the following is the correct path to change the language settings? A. not from an application. If that does not work then you may need to delete and reinstall the printer. C. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. C.CompTIA 220-701: Practice Exam Explanation: First check the boot order. Print a test page. which you already know. B. Clean the toner cartridge." . Having arrived onsite. D. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. D. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. Any Time. Which of the following should the technician do NEXT? A. The airflow is blocked. Change the paper. sts . Insufficient memory for the OS.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer.co m Answer: D . the technician has a discussion with the customer and reviews some examples of their print jobs. Control Panel> Accessibility Options> General "Pass Any Exam. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A.www.actualtests. Excessive internal display brightness is set. to test printing. The processor is improperly seated due to bent pins.

sts . C. 802. Control Panel> Regional and Language Options> Regional Options> Customize D.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. 802. D.11g standard if you want to use a standard that can support communication up to 54Mbps. 802. Which of the following would be MOST likely to fix the problem? "Pass Any Exam.11x C. Perform a self-test page. and Bluetooth supports communication up to 3Mbps. Any Time.www. Print a test page. Which of the following standards of wireless card did the technician install? A. When connecting the laptop to a wireless network.11x refers to the family of 802.CompTIA 220-701: Practice Exam B. Control Panel> Regional and Language Options> Regional Options C. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor.11b supports communication only up to 11Mbps.11g B.11 standards. B. Reboot the computer. 802. the technician successfully tests for speeds of up to 54 Mbps. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop.co m 45 .actualtests.11b D." .11q Answer: A Which of the following would be the LAST step to take when installing a printer? A. 802. Cycle theprinters power. 802.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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C. C. Any Time. Defragment the hard drive weekly. Answer: A. Which of the following describe the potential upgrade paths? (Select TWO). False negative B. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. True positive D." . A.CompTIA 220-701: Practice Exam A.C QUESTION NO: 157 To lengthen the life of computer hardware. B. and then remove from laptop. True negative C. and then turn off the device. it is BEST to perform which of the following actions on a routine basis? A. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95.www. "Pass Any Exam. Remove the driver from Device Manager. Remove hardware in Control Panel. B. Upgrade to Windows 98SE then to Windows XP Home. Perform a clean installation of Windows XP Home.com Ac tua lTe sts . Turn off the laptop.co m 52 .0 SP1 then Windows XP Home. D. C. E. Clean out the dust with compressed air. B. then to Windows 98SE then Windows XP Home. Clean out the dirt with a damp rag. Upgrade to Windows XP Home directly from Windows 95.actualtests. Stop the device. Degauss the display and drives. Upgrade to Windows NT4. D. D. Upgrade to Windows 95 OSR2.

HKEY_USERS C. C. a balloon in the system tray indicates a print job has failed to print.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A. HKEY_ CURRENT_USER B. but is unable to successfully install the drivers. The technician has the correct.co When trying to print. The account does not have permission to install drivers. The paper needs to be replenished. Answer: C QUESTION NO: 162 "Pass Any Exam. updated drivers. sts . The high encryption package is not installed. D. The modem is not recognized in Device Manager.com Ac tua lTe A.www." . B. Any Time. The printer does not recognize the font type. B. HKEY_CURRENT_CONFIG D.actualtests. The computer needs to upload the print job. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. D. Printer firmware needs to be updated. C. The modem is not functioning properly. Which of the following is the MOST likely cause? m 53 . Which of the following would be the MOST likely cause of the problem? A.

EXE C. Which of the following should be used to repair the wire? A. Duct tape D.www. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. LCD C.actualtests. which of the following should be removed to avoid damage during transit? A. a technician finds a wire with insulation damage from rubbing up against a cooling fan.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. TASKMAN.co m 54 . Electrical tape B. Lithium D.com Ac A. Masking tape C." .ROM drive "Pass Any Exam. Any Time.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . Mercury C. CONVERT. Electromagnetic Interference (EMI) B. PROGMAN. PC card adapters B. DVD. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop.EXE D. SPUNINST.EXE B.

Periodically clean the vents using a small vacuum cleaner. Which of the following is the BEST preventive maintenance procedure that the technician should perform? . Install ceiling fans in the room. C. BIOS D.CompTIA 220-701: Practice Exam D.co m Answer: C 55 . Which of the following should the technician take under consideration? A. POST C. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. B. Electromagnetic interference B. Any Time. Use a moist rag to clean the vents monthly. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. Directly spray the vents with compressed air. High voltage discharge C." . D. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents.www.actualtests. LDAP B. Radio frequency interference D.com Ac tua A.

and then confirm the findings with the customer. Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. sts . Any Time.www. Ask open-ended questions to gather the symptoms.actualtests. Cable D." . B.com Ac tua lTe A. Get the customer contact information. run diagnostic tests.co m A customer brings a PC for a technician to repair. DSL C. Electrical safety with the extra network cables C. Fiber B. Begin running diagnostic software and confirm findings with another technician. D.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. C. Location of the PCs with respect to each other D. Cable management to avoid trip hazards B. Which of the following should the technician keep in mind when setting up the lab? A. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. Which of the following can the technician do to better understand the customers issue? 56 .

B.actualtests. Answer: D "Pass Any Exam. To change the voltage coming from the wall C. Changes DC power to AC power to charge the battery and enhances portability.CompTIA 220-701: Practice Exam A. Broadband C. SSID D. To allow the power supply to operate at different voltages B. Converts AC power to DC power that a computer can use to operate and charge its battery.co m 57 . To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. which of the following is broadcasted by default and should be disabled? A.www. Satellite D. Allows for a portable computer to be easily moved without being plugged into an outlet." . RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. To allow alternating current to be used instead of direct current D. Filters incoming voltage spikes and surges. D. WPA B. Fiber Answer: D QUESTION NO: 173 When setting up a WAP. WEP C. Any Time. DSL B. C.com Ac tua lTe sts QUESTION NO: 174 .

Laser "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A. DDR3 D. Dot Matrix C.co Which of the following has the speed of PC2700? m QUESTION NO: 177 .www. DDR2 . RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A.com 58 Ac tua lTe sts A. DIMM C.actualtests. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. Impact B. SDRAM C. Thermal B. Any Time." . SIMM D. Laser D. DDR B. SODIMM B.

www. ISA B.actualtests.co m Answer: A ." . Inkjet D. VPN C. HTTP B. FTP D.CompTIA 220-701: Practice Exam C. Thermal B. PCMCIA D. Any Time. Color Laser D. Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. PCIe X16 Answer: C "Pass Any Exam. tua lTe A.com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location. Inkjet C. WAN sts Which of the following allows a secure connection between two points? . Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A. AGP 4X C.

Any Time. C. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. Run a large magnet over the top of the hard drive several times. Make sure the laptop display is enabled. Make sure the OS has the latest video drivers installed. D. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . CompTIA558475 C. B. Remove the hard drive and destroy it.www.co m 60 . rw2%HN D. B. Reformat the hard drive to a clean state using the format command. C.actualtests. Replace the video card inside the laptop. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. Remove the memory and destroy it.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. ct23&P#h~ Answer: D A. D. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. SR1234ct B." .CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A. Replace the LCD inverter.

USB 2.1 C.com Ac tua lTe sts QUESTION NO: 188 . IEEE 1394 B. USB 1. IEEE 1394 D. S/PDIF B." .0 C.actualtests. DDR400 D. 1000Mb/s C. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A. SATA D. 100Mb/s B. PC2100 B. 1Gb/s Answer: A "Pass Any Exam. Any Time.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A. DDR333 C.1/2. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A.CompTIA 220-701: Practice Exam A.co m 61 . 10000Mb/s D. USB 1.www.

actualtests. Provides use of more powerful video graphics accelerators. Program Files B. The maximum amount of memory a given system can potentially have. Set the refresh rate to the lowest the monitor can display. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A. C. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Start Menu D. Control Panel C. Data written to a disk located in a paging file that would not fit into the systems RAM.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? .www.com 62 Ac tua lTe sts A. Any Time. B. B. C. B. Flash memory used to hold temporary files before deletion.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. Set the resolution to the highest the monitor can display. Provides addressing of memory beyond 4GB. Calibrate the monitor. . "Pass Any Exam." . Degauss the monitor. Provides access to larger hard drive partitions. Provides use ofPCIe X16 expansion slots. D. D. C.

Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A.CompTIA 220-701: Practice Exam D. resume from a low power state when it receives a network packet telling it to do so. B. actions. Document findings.www. C. D. D.g. Larger capacity than traditional magnetic drives C. C. Off). Any Time. Establish a theory of probable cause.co m Answer: D 63 . and outcomes.actualtests. Identify the problem. Verify full system functionality. Built-in encryption standards B. send packets to other network devices on the LAN instructing then to enter a low power state (e. B. Lack of drive heads and platters D. collect all packets that are sent to any device on the LAN. Higher data integrity sts Which of the following is a characteristic of solid state drives? .com Ac tua lTe A. A portion of physical RAM that is mirrored to the hard drive for redundancy. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A. send broadcast packets over the LAN to all computers simultaneously." . Answer: D QUESTION NO: 197 "Pass Any Exam. Hibernate.

B.co m 64 . Any Time. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Which of the following RAID levels should be implemented? A. Were there any new software updates done? Answer: B. Which of the following questions should a technician ask to help determine what occurred? A. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance.com Ac tua lTe sts . RAID 0 "Pass Any Exam. Has the monitor been replaced recently? E.E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Is the power cable on the monitor loose? D. Are you sure the power button is not stuck? B. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. it just keeps rebooting.actualtests. C. Share out the printer from the attached computer. Purchase an external Ethernet print card.www.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Was there a power outage since yesterday? B." . Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. A. Which of the following is the quickest way to accomplish this? A. D. Are you sure you ran a find on the system and the program is just not misfiled? D. Move the computer and attach to the printer. Was any hardware installed since it last worked? C. Set up a local print queue.

B. model. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. Answer: B. which of the following should the technician do FIRST? A. RAID 1 C. help maintain a balanced workload for the help desk technicians. E. Allows the operating system to be rolled back to a previous point in time D. Identify the hardware make.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A. Allows the operating system to be backed up with immunity to virus activity B. C. D." . C. select the appropriate priority level for the issue. compose a record which allows user authentication.co m 65 . Identify the user and associated problem. Assign an appropriate priority for the issue. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer. Elevate the call to a higher level of support. RAID 4 D. identify common issues among multiple users.www. A.actualtests. Allows the operating system to assigns dates so that user data files are backed up C. B.CompTIA 220-701: Practice Exam B. and serial number. track the process of the incident. D. Answer: D A technician uses a call logging process in order to: (Select TWO). Any Time.com Ac tua lTe sts QUESTION NO: 202 .

Increased performance D. Use thecheckdisk utility.RW C.actualtests. DVD." .com Ac tua lTe sts A. Use the drive compression utility. A. The hard drive light is constantly on.co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . Increase system security B. Utilize less memory C. C. Any Time. Blu-Ray D. A. Empty the recycle bin and deleted email items. "Pass Any Exam. B.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). Increased network speed E.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO).CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. DVD. Longer chip life Answer: C.www. D. E.RW+ B. Answer: A. Use the defragment utility. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Userestore point to roll back the computer to a previous date. Dual-sided DVD .

QUESTION NO: 209 A. Encrypted passwords C. S-Video Answer: B. Any Time. D. USB B. D. B. RFID smartcards "Pass Any Exam. Give the customer an estimated time for repair based on the technicians assessment. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . C. Check the Hardware Compatibility List to see if the program is not compatible with the OS.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router.www. B. VGA E. Run the program as a local administrator. CGA D.actualtests. Which of the following is the BEST response for the technician to give? A. DVI C.co m . and asks when it will be done. Check for any updates to the program. A. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). Ask the customer when they would like to have the work completed.CompTIA 220-701: Practice Exam A. Add an exception to the firewall for the program. Ask the customer to check daily to see when it is completed." . C.D QUESTION NO: 208 A customer brings a PC in for repair. Logical token B. The technician will get back to them as soon as possible. The user states that they do have Internet connectivity. Inform the customer that others are waiting.

Coaxial B.CompTIA 220-701: Practice Exam D. Answer: C "Pass Any Exam. Retinal scan Answer: D.actualtests. Which of the following would be the FIRST step in resolving this issue? A. Plenum D.com Ac tua lTe sts . Fingerprint reader E. Encrypts data traveling across the wireless network D. a user is reporting system crashes and performance loss. Ensures all users physically login to the wired network B. Try installing the device to a different port or slot." .co m 68 .www. C. UTP C. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD. Ensures that only certain devices can access the network C. B. Download and install updated drivers for the device.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Contact the vendor for an RMA. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Disable the device in Device Manager. D. Any Time.

CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. Boot to the recovery console C. When the laptop is removed from the docking station. the user would like the laptop to automatically switch to the wireless connection. when locally connected. Wireless Zero Configuration D. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. Which of the following Windows features BEST accomplishes this? A.ROM C.ROM Answer: C. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam. Hardware profile C. Floppy drive E. USB drive D. DVD.E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network. Any Time. Which of the following boot options would be MOST effective in troubleshooting this issue? A.com Ac tua lTe sts . Driver signing B. CD.actualtests. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). and after restarting their PC the display is no longer appearing. Safe mode with command prompt D." .co m 69 . Safe mode B.www. A. Serial Cable B.

Disable the antivirus logging in the Event Viewer. Contains special characters Answer: D. fdisk B.co m 70 . B." .E QUESTION NO: 219 A.www.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Security Center B. Machine Debug Manager D. Disable antivirus protection withinSecurity Center notification. D. C. A. Obscure word in a dictionary B. Windows reports that no antivirus software is currently protecting the system. Which of the following solutions would resolve this issue? lTe sts . sysprep "Pass Any Exam. Contained in a text file C. Install the Microsoft Malicious Software removal tool. Contains AES encryption D. Contains numbers and letters E. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. Update the Antivirus definitions. Any Time. System Restore C.actualtests.com Ac tua After successfully installing a free antivirus solution.

16.0. and WDS is available in Windows Server 2003.co m 71 . RIS only comes with Windows Server operating systems. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts . telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer.www. you need to use the Sysprep utility.0.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A. 53 B.0. 192.1 C.1 B. Windows XP Home C. regedit D.com Ac A. QUESTION NO: 221 Which of the following is a class A IP address? A.0.1. 80 C. Ghost is a third-party utility. WindowsVista Basic B.actualtests. 10. 172. Any Time.1 D.CompTIA 220-701: Practice Exam C. which comes with Windows 2000 Professional." .1. 224. Windows XPMedia Center D. 110 D. WindowsVista Ultimate "Pass Any Exam.168.

a performance value of system components. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. the speed and available bandwidth of Internet connections. D. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A.co m 72 .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A.actualtests. C. C. a technician has determined what has caused the problem. C. B. 25GB. 9GB. B.www.7GB. 4. the reliability and speed of search indexing. Any Time. Answer: C QUESTION NO: 226 The edit command line tool: A. opens a text based word processor. D. B. Answer: D QUESTION NO: 227 While troubleshooting a computer problem. remaining hard disk storage space. makes changes to the registry." . changes the boot sequence order.com Ac tua lTe sts . 650MB. can be used to modify desktop preferences. D.

C.CompTIA 220-701: Practice Exam A. Voice recognition D. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). Event Viewer Answer: C QUESTION NO: 229 As a best practice. Optical recognition F.co m . before performing hardware upgrades a technician should: A. B. Smart card B. archive old drivers. C. Any Time. actions and outcomes. Ask the user opened ended questions to see if they agree with the cause. B. clean each component with an approved cleaning solution. Barcode scanner C. D. A. Secure ID Token "Pass Any Exam. Fingerprint reader E. D. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. Establish a plan of action and implement the solution." .com 73 Ac tua lTe sts . Task Manager D. Verify full system functionality.actualtests. Document findings. check the HCL. Computer Management B. REGEDIT C.www. perform a disk defrag. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running.

www.com Ac tua lTe sts . Right-click on theprinters icon and select Properties D.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. which of the following file system should be used in formatting the drive? A. FilterKeys B. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A.actualtests. FAT D. NTFS B. UFS C." . Right-click My Computer thenselect Manage C. Start > Control Panel > System B.CompTIA 220-701: Practice Exam Answer: C.co m 74 . ToggleKeys C. Encryption Keys D. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam. Any Time. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A.D. Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time.

Mouse and keyboard need to be cleaned. format C. convert B. Bluetooth headset "Pass Any Exam.com 75 Ac A. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on.co m . the AC adapter of the laptop and the computer. Hard disk failure or operating system needs to be reloaded. Any Time. Power cord is loose. The hard drive is in standby mode. D." . Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts . Laser printer B.www.actualtests. diskpart D.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. LCD monitor D. Laptop computer C. Which of the following is MOST likely the problem? A. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. C. B. Nothing else should be plugged into the UPS under a user's desk.

Which of the following actions BEST resolves this issue? A. Any Time. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO).co m . and the technician would like to install an additional two sticks of 512MB PC3200. 2100 B. Reload the driver for the monitor. Replace the display adaptor. Windows Defender C.CompTIA 220-701: Practice Exam B.com 76 Ac A. FilterKeys E. A.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. Assuming the necessary slots are available. Degauss the monitor. 2700 C. 5300 tua lTe A technician is installing a RAM upgrade into a PC.actualtests. Power cycle the computer. CHKDSK D. B. Data Execution Prevention Answer: B. C. AM/FM radio D. "Pass Any Exam.www. D. Large screen television C. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 ." . 3200 D. The PC is currently holding two sticks of 512MB PC2700. Windows Event Viewer B.

" .actualtests.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. Reformat the hard drive to a clean state using the format command. C. An alert when the computer case has been opened C. D. WPA encryption D. Erase the hard drive using a disk wiping program. Run FDISK on the hard drive.com 77 Ac tua lTe A. An alert at logon when an unknown user has tried to logon B. sts . Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m .co A computer is being sold over the Internet.www. WEP encryption C. MAC filtering B. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. Any Time. Pass all computer components near a large magnet. B. A set of firewalls and anti-virus programs protecting the computer D.

Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A. One particular caller demands to know exactly how long the system will be down." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. the server will be back up. a notice appears on the screen which says the site is being blocked by a filter. We will have it back up within the hour. Connect to it via an aD. Which of the following would be the appropriate response? sts .com 78 Ac tua lTe The file server had an expected outage this morning. D. Connect to it through a TCP/IP port C. Connect to it through a computer share B. A technician believes the on-board NIC is bad. We have identified the problem and we will have it back up as soon as possible.CompTIA 220-701: Practice Exam A. Hardware and software are not exact sciences.www. I am not the server technician so please do not take a bad tone with me.hoc wireless connection D. TV tuner card B. We believe the problem is the network interface card.co m .actualtests. Video capture card D." . Is your work solely depending on the server? Try to not be upset because before you know it. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. There is no way to tell how long this will take. C. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. Graphics card C. B. Any Time.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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QUESTION NO: 255

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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RAID 0 B. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A.www. E. Document the system findings. and outcomes. RAID 5 D. actions. USB 1. A. Inform the user that the computer may not function as it did before the problem occurred. Verify full system functionality and implement preventative measures. RAID 0 B.actualtests." .com Ac tua lTe sts . RAID 1 C.CompTIA 220-701: Practice Exam Before returning a repaired system to a user.1 "Pass Any Exam. RAID 1 C. Answer: A. Inform the user every step that was performed throughout the entire troubleshooting process. Any Time. C. which of the following should be done? (Select TWO). RS-232 B. B.co m 85 . Change theusers permissions so that they cannot create any potential problems in the future. RAID 5 D. D.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A.

CompTIA 220-701: Practice Exam C. MAC "Pass Any Exam.co m 86 . Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). Parallel D. WEP C. MAC filtering C. SSID D. NIC E. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts .E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A. A. IEEE 1394 B." .www.11n B. Modem F.actualtests. Serial Answer: D. Channel 11 D. SCSI D. Any Time.com Ac A. PS/2 C. 802. NAT B.

B. WPA key B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. System B. Administrative Tools D. Accessibility Options sts . m 87 . Answer: A QUESTION NO: 277 "Pass Any Exam." . Press F1 to shift display to the projector. Security Center E. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). The projector is turned on. Use appropriate function toggle key to switch display mode. but no display shows on the screen. Go into Device Manager and enable the projector. D.C lTe A. User Accounts C. the system will auto-select the projector on restart. C. MAC filtering D.actualtests. Any Time.www. SSID C. Reboot the computer.com Ac QUESTION NO: 276 tua Answer: B. Which of the following could the technician do to send the display to the projector? A.

Solid State Drive F. Any Time. Answer: C QUESTION NO: 278 After the problem is resolved. IDE Hard Drive E. B. Resolves queries for resolution of host names to IP addresses. Return the system to the user." .com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). D. which of the following should be the NEXT action according to the troubleshooting theory? A. Dynamically assigns IP addresses for easy client configuration. Secures network Internet traffic through shared key encryption. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. B. 1.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A. C. Backup Tape C. Verify that all other parts of the system are working properly.44MB Floppy Disk Answer: B. lTe sts .co m 88 . Compact Disc D.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO).actualtests. Provides security for a network through the use of ACLs. Answer: C QUESTION NO: 279 A. Recreate the problem and reapply the solution to ensure it worked properly.D. "Pass Any Exam. D.www. C. Digital Video Disc B.

Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. The user selected an alternate hardware profile. Purchase a fully configured hard drive Answer: A. Open Network Connections from the control panel.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. "Pass Any Exam." . Installation from Microsoft. select Status. Open a command window and run net /?from the command line. Network installation F. Windows CD installation E. C. B.www. XCOPY all files from another computer C. C. E.com D. Factory recovery partition B. and then select the Support tab. Right click on My Computer. A.actualtests. B. The local user profile is corrupt. Open a command window and runipconfig from the command line. Run the System Configuration Utility from the run line and click on the Services tab. The user accidentally deleted the files. user to move so the technician can check the computer for problems. The user saved the files to a different location. select Properties. users coworker to confirm what the user said and verify there is a problem.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). and then click on Device Manager.com 89 Ac tua lTe sts . Answer: D.D.co m . D.CompTIA 220-701: Practice Exam A. D. select the Hardware tab. Any Time. right click the Local Area Connection. B. Which of the following is the MOST likely cause of the problem? A.

D. 492 feet (150 meters) D. Fiber D. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam. Any Time. Increased RFI B. user to state the issue and stop the user when the technician has an idea of how to fix the problem. Decreased ESD C.actualtests.CompTIA 220-701: Practice Exam C. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A.co m 90 . Decreased EMI D.www. 100 feet (30 meters) B. UTP B. ThinNet C." . 328 feet (100 meters) C.com Ac tua lTe sts . Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A. user to explain the problem and listen without interrupting the user. 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A.

Standard TCP/IP port B. net use \\ComputerName\ShareName /persistent:NO :F B.www. Task Manager D. ASR C. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A. net use \\ComputerName\ShareName /persistent:YES :F D. MSCONFIG B.actualtests.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A." . IDE D. Any Time.co m 91 . Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . SCSI B. USB port C. Serial port D. Parallel port "Pass Any Exam.com Ac A. net use F: \\ComputerName\ShareName /persistent:NO C. Serial C.

txt B. System Properties>General C.actualtests.ini file is an editable text file with one or more lines that reference partitions to boot to. System Properties>Advanced>Environment Variables D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A.ini Answer: D Explanation: To configure dual-boot computers. you need to edit the boot. Ntbtlog.ini that is loaded by the ntldr file that loads the bootstrap process in a system. Where would they find this setting? sts . PCMCIA D.co m 92 . The boot. System Properties>Advanced>Performance Settings>Advanced B.com Ac A. Boot.dos D. Any Time.inf C." . System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system. PCIe C. Bootsect. Sysprep. ISA B. AGP Answer: B "Pass Any Exam.www.

Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A. ISP D. A new security update is available for download.co m 93 . The speaker wires were disconnected while cleaning.com Ac tua lTe sts . Default gateway C. Which of the following is MOST likely the cause? A. C. Blocking harmful network traffic C." . Hostname B. B. The UPS is disconnected from the wall. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. Storing passwords B. Any Time.actualtests. Securing wireless access points D. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A. The default printer is out of paper or offline. D.www.

Any Time. The situation was caused by irresponsible users that spilled coffee in the bottom tray.www. CAT6 B. The paper jam was caused by moisture in the paper tray. Right-click My Computer > Help and Support B. QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. the functionality of the rollers was impaired and therefore ceased to transfer properly. The process of removal is so complex that only those certified for repair should attempt to resolve. Due to condensation within the lower tray assembly. CAT5e C. RG-58ThinNet D. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem. An infallible method which binds a signature to a message D. Cryptographic mechanism that identifies the sender as well as the message integrity B. B.actualtests. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam.com 94 Ac A. Start > Help and Support C. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . D.co m ." . the customer asks for an explanation the cause of the problem. Start > Programs > Accessories > System Tools > Help and Support D.CompTIA 220-701: Practice Exam A. Which of the following is MOST appropriate? A.in which adds the signature block to all email messages C. C. Email applicationadD.

B. Generators eliminate the requirement to establish log-in attempt limitations. 8GB D. Allows a LCD projectors output to display on a laptops screen B. Allows analog video output to a variety of devices C.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 .www.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A. "Pass Any Exam. Generators eliminate ausers tendency to create passwords that can be a security liability. D. Generators extend the requirement to periodically change passwords. 128GB sts . Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO). Any Time.actualtests. Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A." . 2GB B. C. Allows digital video to a variety of devices D. 4GB C. Generators create new passwords every time a user signs in to prevent social engineering.com Ac tua lTe A.

com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case. sts . Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam. DSL D. Dial-up B.CompTIA 220-701: Practice Exam A. Any Time. Capacitors Answer: C.actualtests. Motherboard B. You should install only the standoffs that align with the holes in the motherboard. CPU E. Heatsink D. Standoffs C. Fan C. Screws D.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Riser cards B. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A.www.co m ." . Cable C.

15 D. Temporary Internet Files B. Malicious software that changes theusers home page C. 192.25 C. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 .co m 97 .0. Malicious software that monitors Internet surfing habits B.0.www." . 172. Any Time. Browser Plug-Ins C. Malicious software that is self-replicating and self-propagating C.16. Malicious software that is self-replicating and self-propagating B. Malicious software attached to another piece of software D.254. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A.0. 10.15 B. 169.actualtests.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam. Downloaded Program Files D.CompTIA 220-701: Practice Exam A. Malicious software attached to another piece of software D.168.0.1.com Ac tua A.

www. Ability to detect hardware incompatibilities and resolve them C. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A.CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. Ability to detect and correct single bit errors in memory D. Safe Mode with Command Prompt C. KVM B.com Ac tua lTe sts . Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. Graphics adaptor D. Any Time.actualtests. Last Known Good Configuration D. "Pass Any Exam. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash." . Debugging Mode B. Which of the following would be the BEST startup selection? A.co m 98 . Ability to bypass the IRQ channels to work directly with the CPU B. USB hub C. you would choose the Last Known Good Configuration advanced startup option.

actualtests. Boot into Safe Mode. C. B. Answer: A QUESTION NO: 317 A customer receives a bluescreen message.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Answer: B QUESTION NO: 316 A. 802. What is a bluescreen message? How should the technician respond? "Pass Any Exam. D.11g wireless card B. The customer asks the technician. Apply the latest service pack.co m 99 .11a wireless card D. C. 802. Before the technician performs any diagnostics which of the following actions should the technician take? A. Run a backup routine.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. Any Time." . Restore the backup to a new hard drive.www. D. Run a power supply test. Which of the following should the technician do NEXT? tua lTe sts .11n wireless card C. Which of the following standards should the technician upgrade to? A. Check the security log for error codes. 802. 802. Create a checklist of the most likely issues. Update all software to determine if this corrects the problem. B.

C." . Which of the following is MOST likely causing the sound? A. Tell the customer that abluescreen is another name for stop error. Network Hub "Pass Any Exam. In the office they want to use a 24 LCD monitor. System clock feature D. full size keyboard.co m .actualtests. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated.www. Under powered fan B. Pad locks C.com 100 Ac tua lTe sts . Which of the following will allow this functionality? A. Failed fan C. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer.CompTIA 220-701: Practice Exam A. Logical Token B. Any Time. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. and a regular mouse without having to connect all of the devices each time. Explain that it is a message that assists in identifying problems based on the error code. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. D. Daisy chain C. Docking station B. RSA keys D. B.

AppleTalk B. SATA hard drive with a rubber gasket C. It provides slots for expansion cards. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. DNS E." .CompTIA 220-701: Practice Exam D. "Pass Any Exam. NetBEUI Answer: B. IPX/SPX D. Which of the following can be installed to accommodate the customers request? A.com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO). SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. Any Time.actualtests. A private network between two computers using wireless cards without using a wireless access point between them. B.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A.co m 101 .www. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. connectors for peripheral devices. Solid state hard drive D. PATA hard drive B. and bays for storage devices. lTe sts . DHCP C. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. Once a portable computer is inserted in a docking station it behaves like a desktop computer.

com Ac tua lTe sts .F Explanation: He should plug in the monitor. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A. Monitor C. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE).co m 102 . ISA B. Use the Windows XP Professional for SATA card support feature when installing Windows. AGP "Pass Any Exam. Disable the system BIOS so the SATA card can take boot precedence. D. Computer Answer: B. C. B. Portable Heater E. Laptop AC Adapter D.C. Any Time.www. Laser Printer B. which of the following must be performed for the installation to be successful? A. the AC adapter of the laptop and the computer. Nothing else should be plugged into the UPS under a user's desk. Create a utilities partition on the hard disk prior to OS install. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card.CompTIA 220-701: Practice Exam C. PCIe C." .actualtests. D. A. Press F6 when prompted to load the additional drivers. Vacuum Cleaner F. A secured line of communication between two points through a public network.

www. 802.0 C. Any Time. Edit the config. password along with all of their account information. Trojan tua lTe A client receives an email stating that their online auction has been compromised. Infrared D.sys file that is located on the root directory.co m ." . Phishing B.11a Answer: B "Pass Any Exam.com 103 Ac A. Midway through Windows loading. Enter System Configuration Utility and select Startup Menu. Botnet attack C.actualtests. Spyware D. Press F8 after POST but before Windows begins to load. Bluetooth 2. D. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process.CompTIA 220-701: Practice Exam D. 802. Which of the following is this an example of? sts . C. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A. power cycle the system. It says that they need to login and change their old username. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.11b B. B.

RJ-11 B. BNC C." .www. ST .co Which of the following connectors would plug into a 56K dial-up modem? m 104 . which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A. Any Time.actualtests. From the start command window D. From the MMC snap-in C. SCSI C. USB B. Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A. From the system configuration utility B. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP. RJ-45 D. "Pass Any Exam. Serial D. which of the following can the technician use to stop a program from loading at startup? (Select TWO).CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together. but has to be terminated at the last device? A.com Ac In a Windows machine.

Select Start. Close existing ticket and open a new trouble ticket for the user. Inform the user that there is no record of the prior call. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago." . Unplug the power cable. Inform the user that the problem will be escalated to a supervisor for resolution. D.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. hold the can upright and spray. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. type print lpt1 in the box.actualtests.com 105 Ac tua lTe sts . Unplug the power cable. when the black window opens. Any Time.www. Inform the user that a technician will be out to resolve their problem shortly. Which of the following is the BEST response? A. B. Performance Monitor D. C. type CMD in the run line. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Can I redirect your computer to a network printer until a technician can repair the problem? B.co m . Have you removed and replaced the printer drivers already? C. remove the cover. MSCONFIG E. B.CompTIA 220-701: Practice Exam A. "Pass Any Exam. C. Event Viewer B. Registry C. remove all the components inside the case and spray each one separately. Which of the following is the BEST response from the technician? A. Net stop Answer: B. D. Leave the unit powered up so that any issues with cleaning can be immediately realized.

Unplug the power cable. B. Memory mismatch. "Pass Any Exam.CompTIA 220-701: Practice Exam D.fault isolation outlet C.D Answer: A. E. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists.www. Memory brand is different than the computer. Remove the CMOS battery. D. B.com 106 Ac A. tua lTe Memory was added to a Windows laptop and upon booting up. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). Which of the following are the MOST likely issues? (Select TWO).E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. C. A. Anti-magnetic screwdrivers F. Wait until the main battery is exhausted and then remove. the BIOS only reports the original memory amount. Which of the following should the technician do NEXT? A.actualtests.co m . GrounD. remove the cover." . Operating system does not recognize the additional memory. UPS Answer: C. hold the can upside down and spray. remove all components. Memory size needs to be adjusted in Device Manager. Remove the internal main battery. Any Time. Disconnect all external devices. Thermal transfer compound B. Anti-static mat E. D. C. sts QUESTION NO: 338 . Memory is defective. Anti-static wrist strap D.

When installing more powerful components . A. Front side bus B." . D. When traveling to other countries C. Replace the fan.com Ac tua lTe sts A. Continue using the power supply until it fails. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). Which of the following is the BEST course of action? A. When putting a PC into long-term storage B. Any Time. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A. Replace then entire power supply. Verify the voltage powering the fan.actualtests.www. B.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . Cache D. When troubleshooting power issues D. Removable storage C. C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working. USB "Pass Any Exam.

www.co m 108 . Small wires strike and transfer ink from a ribbon.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. IEEE 1394 Answer: B. D. Heat from theprinthead boils a water-based ink. Switching-mode power supply B.CompTIA 220-701: Practice Exam B. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Linear power supply C. Heat from theprinthead transfers an image onto the paper. C. Toner sticks to photoconductive areas on a drum. Heat from theprinthead melts the ink onto the paper. SCSI E. Toner sticks to photoconductive areas on a drum. Heat from theprinthead boils a water-based ink. Serial D. Lithium ion cell Answer: A "Pass Any Exam." . Answer: C Which of the following BEST describes how an impact printer works? A. B. D. SATA C.com Ac tua lTe sts QUESTION NO: 345 . B. C.actualtests. Nickel cadmium cell D. Any Time. Small wires impact and squeeze ink from a ribbon.

co m .com 109 Ac tua lTe Explanation: : To define power management in laptop computers. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A." . 24x B. SATA B. Although the technician has immediately responded to the dispatch. sts . IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop. IRQ D.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. 32x C. It was introduced in 1996 and is an extension of the system BIOS. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A.actualtests.www. Any Time. the technician finds the customer extremely angry that it has taken "Pass Any Exam. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. ODBC B. SODIMM D. 48x D. ACPI C. AGP C. you need to use ACPI standard.ROM can be read? A.

but now they are unable to see the network at all. Document the issue including findings. C.actualtests. D. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. Which of the following is the MOST likely cause for the problem? A. Which of the following should be the technicians NEXT troubleshooting step? . Upon closure. D.CompTIA 220-701: Practice Exam over four hours for a response. to ensure that the keyboard is still functioning. Any Time. Focus on completing the task in an expedited manner. Answer: B "Pass Any Exam. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. Follow up with the customer at a later date. Upon closure. MAC filtering is preventing the computer from connecting to the network. document the situation and inform the manager that the customer was not happy with the response time. Recent provider upgrades have changed the wireless specification from 802. The wireless network card has been disabled by the hardware switch. Make sure the customer is aware that the current service level agreement allows for an eight hour response. They were able to connect without a problem the day before. Ask another technician to verify that the findings are correct. B.11a to 802. actions taken and the outcome. document the situation and inform management that thecustomers behavior was undesirable. B. Report the incident to thecustomers manager. D. The technician then explained to the customer the importance of keeping a clean area around their computer. Empathize with the customer then focus on completing the task in an expedited manner.com Ac tua A.co m 110 . lTe sts A technician has replaced a failed keyboard that was full of debris. B.www. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop. C. C.11n." . The wireless network is not properly configured. Which of the following is the BEST course of action for the technician to take to resolve the issue? A.

It keeps the new CPU from falling out of the socket. D. It prevents voltage from shorting out the CPU. The printer address has changed and the customer needs to remap their printer. Switch C. B.co When installing a new CPU for a customer.com Ac tua lTe A. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 . B." . Thecustomers permissions have changed and needs to be an administrator to print color. It assists in keeping the CPU cool. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. The print spooler service needs to be restarted on the client computer. C. Ethernet hub D. Which of the following is the MOST likely cause for the customers issue? A.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. sts . Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. Everyone else is able to print to the color printer without a problem.www. D. the customer asks what the tube of paste that came with the CPU is used for. Firewall B. The DHCP service needs to be restarted on the client computer. Any Time. The customer was able to print and then left on vacation. C.actualtests. It prevents theft by covering the values written on the CPU. Since returning the customer is only able to print to the black and white printer.

CompTIA 220-701: Practice Exam A.1. Which of the following backup type should be selected? A. 206.168.1. 192. Full D. 176. Graphics card jumpers need to be reconfigured D.9.16 C.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit. A copy backup backs up the selected files and does not mark the files as archived. these files are then marked as archived. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam. Limited amount of memory for the display adapter B.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Any Time. Incremental B. sts . 8. Copy C." .3 B.actualtests. Which of the following is the MOST likely cause of this? A. The backup should clear the archive bit for each file.co m 112 .1.15. A full backup backs up all the files on the disk.7 D.1. Not enough free space on the hard drive C.www.1. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit.

D.www. However.co m 113 . Answer: D QUESTION NO: 360 A dual core CPU has: A. has four integrated processing units. twice the amount of cache.com Ac tua While a customer is describing a problem to a technician. requires memory to be installed four units at a time. has two error correcting and checking units. B.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A." . Any Time. D. D. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. B. double the number of pins. Which of the following would be the MOST appropriate action of the technician to take? lTe sts . The technician should ask the customer to repeat the problem several times so they can verify all of the facts. two separate processing units. B. C.actualtests. the technician knows what the solution is. C. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam. Answer: C QUESTION NO: 361 A. has twice the cache of a dual core processor. is clocked four times faster than a normal unit. C. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. the customer is not done describing all their symptoms. Politely tell the customer that the solution is known and that no other symptoms need to be discussed.

secure communications with websites. Which of the following would BEST resolve this issue? A." . Which of the following safety precautions must the technician be aware of before repairing the printer? A. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming.www. Calibrate the touch screen. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. The print fuser will be hot. Replace the touch screen. provide remote assistance to users. "Pass Any Exam. A wrist strap B. The laser will be hot.CompTIA 220-701: Practice Exam A.co m 114 . prevent unauthorized login attempts. D.com Ac tua lTe sts . encrypt the contents of a hard disk. Replace the mouse. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. B.actualtests. Reinstall the mouse drivers. B. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. The print spooler can catch any loose clothing. C. D. C. Any Time. B. C. The ink carriage might move. Nonmetallic tools C. D. A UPS D.

B. ipconfig B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand." .www. Post notices around the building.actualtests. msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? . ping C. telnet D. Install the update without notice. D. Stop the mandatory update. Email the users about the update. C. Which of the following would be the BEST way to communicate the mandatory update to the users? A. Wait until the customer completes their statement andexplain how to resolve the new issue. D. C. State that the update has no relationship to the new issue and continue implementing a solution. B. QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. Answer: C "Pass Any Exam. Any Time.co m Answer: C 115 . Disregard the statement and continue to resolve the new issue.com Ac tua A. Which of the following is the BEST way to respond the customer? A. Ask the user about where information on that update was released.

com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. Save registry file "Pass Any Exam. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit.www. Install Windows Updates." .CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling. C. Any Time. Export registry file B. Step outside and answer the call. Remove any incompatible hardware. Clear any removable disks from all drives and start-up PC. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. B. C. Control Panel>Configuring Desktop B.co m When attempting to boot-up. D. Control Panel>Services C. B. a PC displays MISSING NTLDR. D. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . Ignore the call and call back afterwards. how can the registry backup before changes are made? A.actualtests. Backup registry file C. Display Settings>Advanced Settings D. Disable plug and play in the BIOS. Ask the customer for permission before answering the call. Which of the following is the BEST course of action? A. . Answer the call and then resume work.

Install a Bluetooth USB adapter. 6-pin Mini-DIN Answer: A "Pass Any Exam. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802. B.www. shell E. Update the firmware in LAN adapter. 15-pin D. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A.actualtests. Install a wireless PCMCIA card. RJ-45 C. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. Which of the following would be the BEST method? A.CompTIA 220-701: Practice Exam D. Start>Settings>Control Panel>Speech D. which of the following locations would provide access to adjust the input levels? . Start>Settings>Control Panel>System>Hardware C. C. Any Time." . Activate infrared ports in the BIOS.shell B.co m Answer: B 117 . 9-pinD. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP.11g network connectivity to a laptop.com Ac tua A. D.

actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A. Print Spooler B. Autoexec. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. Task Scheduler C. Which of the following services is MOST likely causing the issue? .bat C. Boot loader phase D. The user does not have the correct printer driver. Any Time. "Pass Any Exam. Which of the following is the memory type? A. One of the memory modules has 168 pins. RIMM C. DDR RAM D.co m An end user reports that anytime they try to print locally. Network .www. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A." . nothing happens. Logon phase B. Which of the following is the MOST likely cause of the problem? A. Workstation D. SODIMM B.

Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. C. The CPU has dislodged from its socket. D. The report is not formatted to use USB.exe. The printers USB port is not compatible. The operating system is corrupt. Which of the following is the MOST likely cause of the noise? A. Which of the following should the technician do? sts QUESTION NO: 381 . The technician runs winipcfg from the command line but receive an error that this is not a recognized command. Any Time. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation.co m 119 . Error correcting memory making data adjustments C.com Ac A. Which of the following is the MOST likely problem? A. D. The user does not have the correct network drivers. Hard drive is failing D. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. The hard disk drive has failed. Run theipconfig /registerdns command. C." . Power supply warming or cooling B. C. Run theipconfig /all command. Install the support tools from the Windows XP CD.CompTIA 220-701: Practice Exam B. B. Modify the path variable to include the location of winipcfg. The monitor has failed. D. There is no display on the monitor and the PC shuts off following the beep. B. "Pass Any Exam.www.actualtests.

Answer: B QUESTION NO: 386 "Pass Any Exam. Which of the following is a BEST practice to ensure that the companys data is protected? A. B. MAC filtering C. Install additional ribbon cables." . Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? . D. C. Create two hardware profiles. Which of the following should the technician do? A. D. Use thefdisk command. DNS D. Sometimes either or both devices fail to function. Any Time. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. but either device will function if the other is disconnected. ISDN B. Repartition the hard drive. Upgrade the device drivers for both components.actualtests. Use the format command.com 120 Ac tua lTe A. Upgrade the power supply.co m . C. B. Use a low level format.ROM drive. enable one of the new devices in each profile.www.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD.

C. The user has placed a non-bootable floppy diskette into the diskette drive. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . Installing same memory type but at a slower rate of speed A." . Windows C. Program Files B. The BIOS must be set to auto-detect the hard drive. DDR2 RAM "Pass Any Exam. D. Installing the newest memory available D. The hard drive has failed.actualtests. Installing the fastest memory available B. Dual independent bus architecture B. Installing more memory of the same type and speed C. The hard drive jumpers are configured incorrectly. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. Documents and Settings D.www. the technician verifies that the hard drive is being correctly recognized by the BIOS.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Any Time.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. B.co m 121 . While troubleshooting.

UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? .pair copper wire D. Any Time. TwisteD. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A. Fiber optic C.pair copper wire B. IEEE 1394 C. Fiber optic B. Coaxial D." . MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A. Hyperthreading D.actualtests. Fiber optic B.CompTIA 220-701: Practice Exam C.www.com Ac tua lTe A.co m Answer: C 122 . IEEE 1394 C. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam. IEEE 1394 D. TwisteD.

Dual channel B. LC C. It provides slots for expansion cards.actualtests.com 123 Ac tua lTe sts . Non-ECC C. and bays for storage devices. ISA slot D. connectors for peripheral devices. TCP/IP "Pass Any Exam.CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. Express bus C. ECC D. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A.co m . RJ-45 B. Any Time. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A. Docking station B. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently." .www. Once a portable computer is inserted in a docking station it behaves like a desktop computer. SC D. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A.

Data encryption would be more secure over wireless connections." . C. Data encryption would be less secure over wireless connections.com Ac tua lTe sts QUESTION NO: 398 . Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A. On the outside of a heat sink B. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A.www.CompTIA 220-701: Practice Exam B. L2 cache C. Hyperthreading D. Dual Inline Package (DIP) B. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A. B.actualtests. 802. D. In the socket of a component C. Any Time. Answer: A "Pass Any Exam.11a C.11n D. The access point would now transmit on only one channel.co m 124 . A user would need to manually type the SSID to connect. On top of a component D. 802.

255.actualtests.1 C.www. 255.255.co m . 255." .0.0 D.com 125 Ac tua lTe sts . Upgrade retains user settings C.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.0. Windows Multilingual Interface Pack D.0. QUESTION NO: 403 A user reports that their USB device has stopped working.255. Windows Language Wizard B.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A.0 B.0. 255.0. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A.255.255. Any Time. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam. 255.0. Applications need to be reinstalled with an upgrade D. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. Windows Multiple Language Keyboard Pack C. Upgrade formats the drive B.

" . Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. RAM C. Determine if any other users are affected by the problem.com 126 Ac A. D. Determine how long the user has had the problem.actualtests. a user has the ability to customize translucent windows called: lTe sts . Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B.CompTIA 220-701: Practice Exam A. D. C. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. aero glass. C. Determine how long before the user is due for an upgraded system. RAID D. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A. Determine if changes have been made that could have caused the problem. B. Any Time. B.mp3 at the end of mpeg layer 3 file names in Windows XP? A. tua In Windows Vista Ultimate. three-dimensional viewer. floating bars. seeing windows. Answer: A QUESTION NO: 404 Which of the following should the technician use to display .co m .www. BIOS B. CPU "Pass Any Exam.

The technician has validated the problem and suspects that the application needs to be reinstalled. The user has asked that a full backup be run every day. Which of the following is the NEXT step that the technician should take? A.com Ac tua A. Support different resolutions D. Limited bandwidth Answer: B. A.co m 127 . C. Differential D. findings and solutions.actualtests. Any Time. Document all issues. Establish a plan of action to resolve the problem. D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Limited display size C. To support active desktop E. Perform a backup before making any changes.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. Establish a theory of probable cause. Answer: C "Pass Any Exam. Which of the following types of backup should the technician select? . Higher response time B." . Incremental B.www. Daily C. B.

D. Run a backup of the system. B. regedit B. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. B. Which of the following utilities should the technician run? A.actualtests. you need to use the DxDiag utility (DirectX Diagnostics). Further troubleshoot the defective drive to determine if the problem is covered by the warranty. C.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD. "Pass Any Exam.ROM drive and tested that everything is working properly. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. Call their manager and report the status of the issue. Document their findings and the actions taken. Which of the following should the technician do NEXT? A.www.com Ac tua lTe sts . msconfig D. Which of the following should the technician do NEXT? A. dxdiag Answer: D Explanation: To test the DirectX functionality.ROM drive and has tested and found that the drive is defective. Develop a plan to get the drive replaced. Call their manager and report the status of the issue. D. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD.co m 128 . Question the user and make sure that they have not made any changes to their system recently. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. Any Time. ipconfig C. Run a full system backup. C." .

Use email so that everything is in writing.dll Answer: D Explanation: The HAL. Which of the following is the BEST approach to tell the customer what is going on? A. Use the proper acronyms. Ntbootdd. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem. 1. Ntldr C. Hal. Any Time. The size equal to the physical memory B. B.5 times the physical memory D. D.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A.co m .exe B. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam. Use non-technical terms.actualtests. Use technical jargon.com 129 Ac tua lTe sts . Smss.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system." .sys D. C. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues. 4095MB C.www.

Skip the first appointment. B.com 130 Ac tua A technician is working on a computer with periodic shutdown problems. Ask to get an interpreter to assist in the language barrier. RS-422 B. Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. Call the customers scheduled that day and reschedule all the appointments to different days. Electromagnetic interference due to the copy machine in the room.9 port? A. D. Inform the client the service must be rescheduled with a different technician. Which of the following is the BEST course of action to take care of the appointments during that day? A. Which of the following is MOST likely causing the shutdown issues? lTe sts . Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls.co m . C.actualtests. Improper ventilation from dust buildup inside the computer. Get a language to language conversion dictionary to help understand what is being said. B." . Restate the issues to the customer for validation. D. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB.www. and make the repairs as quick as possible to try to catch up on the schedule. D. Power supply to the room is not great enough for both the copy machine and the computer. explain the reasoning to the client. C. Answer: C QUESTION NO: 418 A. RS-232 "Pass Any Exam. B. C. Any Time. It has been in service for four years and is located in a copier room. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Power supply on the computer is going bad. Go to the first scheduled appointment late.CompTIA 220-701: Practice Exam A.

" .www. QUESTION NO: 421 How many pins does a VGA Connector have? A. 15 C. C.actualtests. D. A. Enable Volume Shadow Copy.G "Pass Any Exam. E. IEEE 1284 D. Enable DHCP.co m Answer: B 131 . More horsepower will be provided. Use WPA encryption. Disable SSID broadcast. Use a MAC filtering.D. B.com Ac tua lTe sts . Use a TPM Chip. Answer: A. G. Disable WEP. B. 9 B. D. F. More devices can be powered at one time. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. C. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). Any Time. 25 D. Higher electricity measured in volts. Greater duration of power availability.CompTIA 220-701: Practice Exam C.

0Mbps. Which of the following provides the BEST solution? .5Mbps.0 data rates? A. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A. 1. A virus does not require user interaction. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. 16Mbps. 256-bit card ." . Any Time.0Mbps. C. 12Mbps. 1. 128-bit card D. 360Mbps D. A worm self-replicates.www. Which of the following is the BEST solution? A. 450Mbps C. 2. 10Mbps. 20Mbps. Add a KVM switch to thetechnicians computer. "Pass Any Exam. Add a Bluetooth connection to all computers. 16-bit card B. 32-bit card C. 2.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor.actualtests. Add an infrared connection to all computers. Add a USB hub to each computer.co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. D. 480Mbps B.5Mbps. B. B. A worm requires user interaction. C.

" . Any Time. B. and reschedule.com 133 Ac tua A. C. Rush to finish the job. this is going to make the technician late for the next service call appointment. apologize. after completion. Leave the current service call to make the next service call. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. C. Call the second customer.co m . and go to the next service call. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. call the second customer and explain you are running late. Go to the second appointment because it is listed as priority and then reschedule the first. D. lTe A service call is taking longer than expected for a technician. Try to hurry at the first appointment to make it to the second appointment in a timely manner. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Make the first appointment and then. and reschedule. Which of the following is the BEST resolution for the issue? sts . Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Which of the following should the technician do FIRST upon arrival at the customer site? A. D. "Pass Any Exam. A virus self-replicates. Stay on the current service call and arrive late on the next service call.www.CompTIA 220-701: Practice Exam D. Which of the following would be the BEST way to handle the situation? A. B. B. Call the next service call. apologize.actualtests. C.

CompTIA 220-701: Practice Exam D.co m 134 . Windows Sidebar D. B. Call another technician who has worked with this customer in the past and inquire about any prior issues.actualtests. Windows Defender B. Ask the customer if the technician can change the language. Any Time. Tell the customer that the operating system is corrupted and must be reinstalled. C. Explain that the issue can not be resolved because the technician does not understand the language. Which of the following options should the technician do NEXT? A. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language. Windows Narrator "Pass Any Exam. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day. RJ-45 C. Change the language and complete the service call. Which of the following applications can be used? A." . A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. RJ-11 B. ST lTe Which of the following connectors are used on the end of a fiber cable? sts .com Ac tua A. The current language on the workstation is the customers native language. D. BNC D.www. Windows Media Center C.

WindowsVista Business D. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A.co m 135 .www. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop.actualtests. Hard drive failure C. Windows XPMedia Center D.com Ac QUESTION NO: 435 tua lTe sts . LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam. Memory failure D. Which of the following is the MOST likely cause? A. Windows Vista Home Premium C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A. Any Time. Pointing stick failure B." . WindowsVista Ultimate C. Windows Vista Home Basic B. Windows XP Professional B.

hives. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. C. a person who go through a corporations waste to see if they can use any of the information.www. B. gadgets. icons. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. D.co m 136 . The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. D. a worm that attacks multiple computers and memorizes each computers keystrokes. C." .com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts .actualtests. applets. Answer: C QUESTION NO: 438 A. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. The printer was working fine Friday. targeted email that is directed at a group of users so that it appears to be from a legitimate source. Sidebar Interface C. User Account Control D. Task Manager B. B.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A. Any Time.

Any Time. B.com 137 Ac A. D. 800MHz processor B. Too many pages are being sent to the printer at one time.co m . LCD monitor D. Question the user to determine what has caused the video card to fail. C. After speaking with the user and examining the symptoms. Spooler service needs to be restarted. Verify that all other computer components are operating normally. 128MB graphics card C. The printer drivers need to be rolled back to a previous version. Key fob C. Smart cards D. D. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A.actualtests. "Pass Any Exam. Replace the video card to confirm diagnosis.CompTIA 220-701: Practice Exam A." . the technician believes that the computers video card has failed. Establish an alternative diagnosis. C.www. Wrong type of paper is being used for this printer. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. a computer must meet which of the following hardware requirements? sts . 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. Username B. B. Which of the following steps should the technician take NEXT? A.

CONVERT.co m 138 . which of the following will BEST fix this issue? . Hard drive Answer: D "Pass Any Exam.com Ac Answer: A tua A. Right-click the applications shortcut and choose Compatibility. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Which of the following is MOST likely the issue? A. B. Select Run in 256 colors. DOSKEY C. Processor C. Right-click the applications shortcut and choose Properties.actualtests. Enter the Compatibility tab and select Disable Visual Themes.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. The Compatibility tab within an application shortcuts Properties B.EXE D." . D. Case fan B. RAM D.www. lTe sts A user owns older software that requires 8-bit color depth in order to run properly. C. Enter the Compatibility tab and select Run in 256 colors. Without changing Windows Vistas system-wide color depth settings. Right-click the applications shortcut and choose Explore. Right-click the applications shortcut and choose Properties. Any Time. Select Disable Visual Themes.

but the stop errors continue. Dxdiag C.co m A technician is unable to log into a users computer after installing new hardware. Last Known Good Configuration C. Telnet D. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A.www. Last Known Good Configuration D. Any Time.com 139 Ac A technician is working on a computer that has a virus downloaded on it. Event Viewer Answer: D QUESTION NO: 447 A. Safe Mode B. Debugging Mode B. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. a computer is getting stop errors.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed.actualtests. Debugging Mode D. Disable Automatic Restart . Which of the following Advanced Startup options would BEST resolve this issue? ." . Device Manager B. Active Directory Restore Mode C. The technician has uninstalled the program. Which of the following should be used to troubleshoot this error? A. Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus.

co m 140 . Incandescent lighting "Pass Any Exam. Emergency Repair Disk (ERD) D. Electrostatic Discharge (ESD) C. Which of the following would MOST likely cause the connection drops? A. Wattage and size B. Restore Point B. Back up of the data C. Last Known Good Configuration C. Voltages and size D. Which of the following would need to be created prior to the installs? A. Debugging Mode B.4GHz wireless access point that drops connections.com Ac tua lTe sts . The access point is next to a speaker B. Any Time. Safe Mode D.www. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer.actualtests. Resistance and size C. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A." .CompTIA 220-701: Practice Exam A. Cordless phones D. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2.

CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802. Defrag C.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A.com 141 Ac tua lTe A.actualtests. D." . Chkdsk B. Which of the following would BEST assist their searches? m . The fastest cache that resides at the chip level. 802. 802.co A technician notices that a group of users are continuously searching their computers for the same files. The largest cache that resides at the chip level. The fastest cache that resides outside the chip level.11n C. B.11b B. The largest cache that resides outside the chip level. C.11 standards operates at a maximum speed of 11Mbps? A. Scandisk sts . Indexing D. Which of the following is the MOST likely reason? "Pass Any Exam. it will not delete. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing. 802. 802. Any Time.11g D. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue.www. When the technician tries to delete the job.

The job must be deleted using theprinters front panel. Once a job is submitted to the queue it cannot be removed.www. Which of the following is the MOST likely cause of the missing detail? lTe sts . Infrared D. C. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. Power cycle the printer.com 142 Ac A. Run an alignment page. Any Time. Wi-Fi C. Which of the following options would BEST help troubleshoot the problem? A. Replace all of the print cartridges. D. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy. B. The user submitted the job as a priority. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. B. D." .actualtests. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. Gigabit Ethernet B.co m . The printer is set in draft mode in the printer properties. The printer does not support the font on the document. Send a test page to the printer. Bluetooth "Pass Any Exam. Some of the inkjets are clogged in the cartridge. The technician does not have the necessary permissions. C. This printer is not capable of printing such fine details select another type of printer. C. B. D.CompTIA 220-701: Practice Exam A.

CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A.key authentication C.www.key authentication . 802. 802. Which of the following is the FIRST step the technician should take? tua lTe sts A.11n B. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam." . Any Time. C.11b C.key authentication B.com Ac A technician must replace a network printer.actualtests. Save all print jobs. D. WEP withshareD.co Which of this following wireless security options is MOST secure? m 143 . WPA2 withshareD.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A. Notify all users before unplugging the printer. 802. Unplug the network printer and then replace with a new printer. replace the printer and then print everything that was saved. Delete all print jobs before replacing the printer.key authentication D.11a D. WPA withshareD. WEP2 withshareD. 802. B.

D.ini file.bat. C.www. C.actualtests. Enter hard drive information manually into the Autoexec.co m 144 .ini C.com Ac tua A. Enter hard drive information manually into theNtldr file. The system cannot connect to the network. Enter hard drive information manually into the Boot. fdisk C.CompTIA 220-701: Practice Exam A. Enter hard drive information manually into the BIOS. D. The automatically restart feature in System Failure option is on. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . Which of the following is MOST likely the cause of this problem? A. boot. B. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. convert B. The hard drive is faulty and needs to be replaced." . chkdsk D. msconfig D. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. After installing the hard drive which of the following must the technician do NEXT? A. The system does not have enough free hard drive space. Any Time. sysedit B. "Pass Any Exam. B.

Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive. CMOS battery is dead.www. Device Manager>Computer Properties C. C. Hard drive is faulty. In which of the following can the technician go to review the IRQ settings? A. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A.co m .com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . Which of the following is the MOST likely problem? A." . Answer: B QUESTION NO: 470 "Pass Any Exam. My Computer>Hardware>Settings D. Any Time. Device Manager>Power Options>Check-off the Hibernate box C. B. D. BIOS>Power Menu>S11>Hibernate D. APM is off.actualtests.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. The technician suspects an IRQ conflict. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. Start>Run>Regedit B. Control Panel>Power Options>Hibernate tab B. BIOSis reporting a memory error.

Answer: A A. The toner cartridge is defective. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. Power supply is the wrong wattage. Any Time.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. Which of the following is the solution? A. Windows Vista Home Basic B. The fuser unit is defective.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. Which of the following is the MOST likely cause? A. Power supply wattage is too low.www.co m 146 .actualtests. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts . Power supply is the wrong form factor. D. C. D. B. Powersupplys fan is defective. The feed roller is defective. C. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. Windows XP Professional C. The pick-up roller is defective. The workstation does not power up properly. C." . Powersupplys fan is defective. Window Vista Home Premium "Pass Any Exam. Power supply wattage is too high. The workstation will power up if only a single drive is connected. B. D. Power supply is the wrong voltage. B. Power supply is the wrong form factor.

ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . Any Time. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A." .com Ac tua lTe A.co QUESTION NO: 475 m 147 . SLI D. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A. Better cooling D. DLT D.www. UPS B. ECC C. DDR C. Lower cost B. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam.CompTIA 220-701: Practice Exam D. SLI B.actualtests. Error detection C.

This method allows access to only computers that have specific MAC addresses.com 148 Ac A.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port. USB 2. FTP D.actualtests. IEEE 1394 C. VPN B. but requires the last device to use a terminator? A.www. SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. Parallel B." . There is no IP filtering or DNS filtering. MAC filtering D. Any Time. SSID broadcasts C. QUESTION NO: 480 "Pass Any Exam.0 D. WEP keys B.co m . SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A. SNMP C. The use of an SSID cannot limit access even though it is used by all the routers. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts .

www. High temperature warnings and cautions D.hoc C.CompTIA 220-701: Practice Exam Two wireless access points are located near each other. Hazardous chemicals or compounds C. Worms D.actualtests. AD. Slipping hazards or dangerous footing concerns B. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A. EMI D. Network diagram to prevent damaging any cables "Pass Any Exam. WEP key B. CRT C. RFI B. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts .com Ac A. SSID broadcast ID D. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. Any Time.co m 149 . Adware B. which of the following settings should be changed to prevent interference between the two devices? A. Channel number C." .

Touch pad B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. RF or wireless interference B. Change the toner cartridges. IEEE 1394 port D. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Static or ESD damage D. Which of the following is a primary safety factor when using a soldering iron? A. C. Check to the correct type of paper is being used. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts . Voltage or shocks C.actualtests. Which of the following is MOST likely having an issue? A.www. Any Time.co m . Add additional memory to the printer. D." . Flash drive C. Replace communications cable. B.

Which of the following devices is MOST likely connected to the other end of the cable? A. Fax machine C. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. BitLocker "Pass Any Exam.actualtests. calendar. They can span distances of several kilometers." .CompTIA 220-701: Practice Exam A. NIC D. If they want to add more gadgets.co m 151 . UTP C. and several other items on their display. STP B. which of the following features should they research? A. Switch B. because it has much lower crosstalk and interference in comparison to copper cables. RJ-11 D.www. Scanner D. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. . Any Time. CRT monitor C. LCD monitor B.

Defender C. D. Any Time. Which of the following troubleshooting steps is NEXT? A. Ask the customer what the issue is. The system does not have enough RAM installed. Answer: A "Pass Any Exam.co m 152 .www. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. C. Document findings." . B. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . Which of the following is MOST likely the issue? A. actions. Establish a theory of probable cause. B. D. Heat sink C. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. C. Sidebar D. Power supply D.CompTIA 220-701: Practice Exam B.com Ac tua A.actualtests. and outcomes. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. The drives device driver needs to be updated. The sound card is not connected properly. Decoder software needs to be loaded. Establish a plan of action to resolve the problem. Case fan B.

The keyboard is faulty. mouse movement and the power light is blinking. Test the theory to determine cause.co A technician arrives at a customers location in response to a call. and outcomes. Answer: D QUESTION NO: 497 "Pass Any Exam. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. actions. Establish a plan of action to resolve the problem and implement a solution.www. The power supply has a loose connection. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . Document findings. Ask the customer questions to identify the problem. sts . D. The BIOS need to be updated. Verify full system functionality." . Which of the following is causing this to happen? A. C. actions. B. Verify full functionality and implement preventative measures. D. Establish a theory of probable cause.com Ac tua lTe A. C. and outcomes. Document findings. B. B. Any Time.actualtests. Which of the following troubleshooting steps is NEXT? A. D.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan. C. The system is in hibernation mode.

Fans provide active cooling. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Download the latest drivers from the manufacturer.heatsinks provide passive cooling. Any Time.heatsinks do not. tua A user purchased a TCP/IP laser printer. C. Ctrl + alt + L "Pass Any Exam.heatsinks are not.co m 154 . D. Configure NetBEUI settings. Ctrl + alt + delete then lock computer B. The operating system is corrupt. The technician needs local administrative rights. Print out a test page. The technician needs to map the drive.com Ac A. C. B. D.heatsinks provide active cooling. Windows key + L C. Fans are applied with thermal compound. B.actualtests. Fans provide passive cooling. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . B. D. A.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. Answer: A Answer: D QUESTION NO: 500 On a Windows computer. Which of the following is MOST likely the cause for this problem? A. The technician needs domain administrator rights.www. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). Fans must be directly applied to the cooled component. C." . Configure the IP settings.

A hard drive with more than 4MB of free space B. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. "Pass Any Exam.actualtests. then you can try to toggle the video output function key and plug in an external monitor to the laptop.com Ac tua lTe sts . The function key was not pressed to toggle the video output. Which of the following is the MOST likely explanation? A." .CompTIA 220-701: Practice Exam D. A CD.co m 155 . The monitor and laptop video cards are incompatible. D. Any Time. the AC adapter for their older laptop quit working. Which of the following is the MOST likely cause? A. Answer: C Explanation: If the display of the laptop is not working. QUESTION NO: 503 A user reports that during a business trip to Europe. The AC adapter was inserted in the incorrect port.B QUESTION NO: 501 When installing the Windows XP operating system using RIS. A video card with at least 16MB of VRAM D. C. The laptop BIOS was not updated to support external video. The video cable connecting the monitor is loose. which of the following must be available in the computer? A. B. Windows key + alt + delete E. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything.www. Windows key + Alt + M Answer: A.ROM drive C.

PGP D. Adjust the refresh rate of the display to 72 Hertz. IPSec B. instead of seeing their desktop they only see their background graphic. lTe A user reports that when they are typing. Any Time.www. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. C. EFS C. C.com Ac tua A. Which of the following will correct this problem? A." . The adapter was rated at 50-60 Hertz. D. The adapter was rated for 220-240 Volts. B.CompTIA 220-701: Practice Exam B. D. their pointer will randomly move about the screen or highlight words.co Answer: C m 156 . The laptop is near a source of EMF interference. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. Toggle the function key for the video display. The sensitivity of the touch pad is too high. The mouse pointer software is corrupt. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 .actualtests. The adapter was rated for 110-120 Volts. C. Change the display resolution to a lower setting. B. D. Uncheck Extend my Windows Desktop in the Display Properties. A Remote Desktop session has been established on laptop. CHAP II Answer: B "Pass Any Exam.

C. Remove the control circuit board from the drive. Perform a disk defragmentation. B. Encrypt all local data files. Physically destroy the disk platters. "Pass Any Exam. Which of the following steps would shorten the startup time? A. Setup user profiles. Format the drive. D. B. Run a full anti-virus scan.www. After completing the initial configuration. which of the following MOST reliably prevents all data from being stolen? A. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. Run the defrag command on the system. Install anti-virus software. Store the drive next to a magnet for one hour. D. D.actualtests. Any Time. Install network monitoring software and perform a trace. C. they notice the system takes a long time to display the desktop. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives.co m Which of the following will improve the functionality of the OS immediately following a new installation? . C. . Install system patches.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A." . B. Configure biometric authentication.

Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. After initial troubleshooting. Create a restore point. Which of the following is MOST likely causing this? A. Launch the File and Transfer Wizard. lTe sts . Defragment the hard drive.co m . The customer can power up the laptop when using the power cord without the docking station. B.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application. D.actualtests. Decrease the size of the paging file.CompTIA 220-701: Practice Exam B. E. The laptop power cord is being used instead of the docking station power cord. C.B QUESTION NO: 513 A technician is troubleshooting a computer error. Which of the following should the technician do FIRST after the problem is resolved? A. B. Answer: A. Read the application release notes. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. The customer is using the laptop power button instead of the docking station power button. D. "Pass Any Exam. They have had problems installing this application in the past. C. Run thechkdsk /f command on the system. Remove unneeded startup applications. D. Call the department management to document the issue." . Any Time. C. they called the OEM and identify the problem. The laptop battery is defective and needs to be replaced. Boot the computer in Safe Mode. The laptop has an electrical short in the power supply.www. Which of the following steps should the technician take prior to installing the application? (Select TWO). Answer: C QUESTION NO: 512 A.

C. Answer: B QUESTION NO: 514 The IP address: 192. Describe the issue at the next staff meeting. D. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A. D. It runs at half the processor speed. Monitors sessions between two hosts C." .com Ac tua lTe sts .10 is an example of which of the following address classes? A. Class A B. It runs at processor speed. Class B C. B. Post the solution on an online tech forum. Provides a logical connection between a workstation and the network infrastructure D. It runs slower than the processor speed. Class C D. C. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A.CompTIA 220-701: Practice Exam B.co m 159 .0. Any Time. Document the issue and the applied solution. It runs faster than the processor speed.www.168.actualtests. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam. Assigns IP address to the workstation B.

CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO).co m 160 . C.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. B. Useregedit to export the user data to the new system. Hubs are limited to a bandwidth of 4Mbps. D. Any Time. Which of the following should they do NEXT? "Pass Any Exam. copy the users profile from the old system to the new system. Use the USMT to export the data from the old system. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. DLC E. D. and import it to the new system. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B .www." . The customer has required all personal information be migrated to the new computer including favorites. TCP D.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. NetBIOS C. IP Answer: C. A. C. A hub broadcasts all traffic to all ports. A hub directs traffic between locally attached computers. cached website credentials and desktop preferences. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. SPX B. B. Hubs only support TCP/IP protocols. From Windows Explorer. A.actualtests.

Dispose of the monitor according to applicable environmental regulations.co m . The laptops NIC needs updated drivers. Update the drivers for the video card. The power management settings on their laptop are set to disable the internal NIC. C. While preparing the files for the disc burning. Lower the pointer speed in the Mouse Control Panel applet. Disassemble the monitor to prepare disposal of parts independently. B.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. D. D. C. The laptop is not receiving enough power from the battery so the battery should be replaced. D. Any Time. Discharge the CRT prior to disposal.www. Which of the following is the BEST option to solve this issue? A.CompTIA 220-701: Practice Exam A. C. B. Answer: A QUESTION NO: 522 A. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. Update the drivers for the touchpad. Which of the following is the MOST likely cause? lTe sts . Which of the following should the technician do? "Pass Any Exam.actualtests. B." . they can connect to the network. Format the hard drive and reinstall the OS. The laptop is not receiving enough power from the battery so a second battery should be installed. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. If they connect the AC adapter. the technician notices files that pertain to other employees. Dispose of the monitor in the trash. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc.

co m 162 . however. Call the person that wants the disc burned andask them if they can look at the files. Carry it with the protrusion on the back facing your body." . D. Schedule a later time to call them back once they remember their username. Create a new account for the user. B. D.CompTIA 220-701: Practice Exam A. Any Time. Tell the user that they will return later in the day once they have cleaned their desk. D. Which of the following should the technician do? A. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. providing standard permissions. Provide copies of the files to the people named on them. Organize theusers papers into file folders.com Ac tua lTe sts . they cannot identify their username. C. "Pass Any Exam. D. Reset the password for them and inform them of their username. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. Report the issue to theusers manager and return the next day to work on the issue. Which of the following actions should be taken? A. Delete the files off the portable drive once they are finished burning the disc. Carry it by using both the power and video cords for stability. Carry it with the screen closest to your body. Ask the user if they mind if the technician removes the computer from the desk to fix the issue.www. The technician needs to work on the issue but is distracted by the users mess. B. The user is quite messy and has a lot of paper strewn about.actualtests. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. C. B. C. Carry it by holding it upside down by the base. Keep the files on the portable drive and then look at them later for confidential material. C. Follow thecompanys established guidelines to reset passwords. B.

Check the BIOS for temperature changes.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. Open the case and determine the cause of the noise. Receive. Respond by informing caller to slow down and change their attitude. Attempt to replicate and verify the issue. it sounds like an airplane taking off. Receive. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. B. D. Which of the following should be the FIRST course of action? A." . Answer: C "Pass Any Exam.co m 163 . Which of the following would be the MOST effective way to respond to this call? A. Respond by asking the caller to slow down and repeat the concern twice. Verify that the user has not made any OS changes. and forward. ask for help and respond. give first impression. Ask the caller to call back when they are in a better mood. B. evaluate and respond. C. C. Listen to callers concern without interrupting and being judgmental.actualtests. put on hold and forward. interpret. put on hold. understand. B. C. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly.www. D.com Ac QUESTION NO: 529 tua Answer: B lTe sts . A customer reports that when the computer starts up. Any Time. Receive. Receive. D.

6 volts B. Email the manufacturer with the details of the issue. Answer: B QUESTION NO: 533 A technician is responding to a customers call. At the same time. 32 volts Answer: B A technician is on the phone with a customer.co m . a co-worker asks the technician for assistance. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. C. "Pass Any Exam. B.actualtests. The technician receives another incoming call from the technician's friend. Forward the customer to another technician in order to listen to the co-worker. Ask the customer's permission to put them on hold. Which of the following is the BEST course of action? A. Update the OS with the most recent patches. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. 24 volts D. D." .com 164 Ac tua QUESTION NO: 532 lTe sts . Forward the customer to another technician. Research online forums for assistance. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. Which of the following is the BEST course of action? A. 12 volts C. B. Put the customer on hold just for a few minutes. Which of the following is the BEST course of action? A.www. D. Avoid the incoming call and call back later. C. Write down error code and ask for assistance.

co m 165 . This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer." . D. Any Time. however.com Ac tua lTe sts . Document that disabling the firewall did not solve the issue and call another technician for assistance.www. B. D. Which of the following troubleshooting steps should the technician take NEXT? A. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold.actualtests. Which of the following troubleshooting steps should the technician perform FIRST? A. the technician believes that firewall settings may be the cause. Answer: D "Pass Any Exam. Replace the workstations NIC. Formulate another theory as to what might be causing the problem. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. Contact the user to determine if any recent changes have been made to the computer. After speaking with the user. Replace the motherboard and perform a system restore. C. Put the customer on hold just for a few minutes and assist the co-worker. C. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue.CompTIA 220-701: Practice Exam B. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. disabling the firewall did not help the issue. Replace RAM modules and verify that all other system components are operating properly. D. Reinstall the firewall software. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. B. Use Windows Recovery Console to perform a repair installation of Windows. C.

B. Use a signal attenuator. B. C." . Which of the following describes the BEST course of action? A.actualtests. Plug the computer into a different power outlet. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. sts .www. Insist that the user immediately delete the content. Report the situation to the appropriate authorities. Answer: D Answer: A While troubleshooting a problem on a users computer. D. Use an uninterruptible power supply (UPS). C.com Ac QUESTION NO: 538 tua lTe A. Perform a virus scan and evaluate the results. Ignore the content and complete the repair. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Which of the following can the technician recommend? m QUESTION NO: 537 166 . Report theusers story to management and wait for further instructions.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. D. Establish a theory as to what caused the changes to the computer. Answer: B QUESTION NO: 539 "Pass Any Exam. Delete all the illegal content from the user's computer. The technician speaks with the user. Which of the following should the technician do NEXT? A. Install anti-spyware and run an initial scan. Use a surge protector. C. a technician discovers content which they believe may be illegal. B. D.

C. resulting in the need for continuity chips in otherwise unused slots? lTe sts . Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. DRAM D. Ignore the situation so as to avoid workplace conflict. B. Confiscate the co-workers personal storage media. For backup purposes and if the technician deems it necessary.co m 167 . B. Answer: C QUESTION NO: 541 A. RDRAM C. random characters? A. It is not appropriate unless the content is public knowledge. Which of the following is the BEST course of action? A.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. Any Time. A corrupt software driver B. It is never appropriate to copy acustomers data.com Ac tua Which of the following RAM types requires that all available memory slots be filled. C. A low toner cartridge "Pass Any Exam. D. Report the situation to appropriate authorities. from computers which are in for repair. Excessive humidity C. For backup purposes and with thecustomers permission.www." . When is it appropriate to make copies of a customers confidential data? A. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. D. Notify the customer about their stolen data.actualtests. DDR3 B.

CompTIA 220-701: Practice Exam D. Windows XP Home Edition." .www.co m 168 . D. KVM switch B. HTTP Answer: A "Pass Any Exam. Docking station D.actualtests.com Ac tua A. Any Time. which of the following hardware components needs to be installed? sts . Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. B. HTTPS C. TV tuner card C. Windows 2000. WindowsVista Ultimate. WEP B. C. Video capture card lTe If using Windows Media Center. WAP D. QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. Windows XP Professional.

Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. WAP C. 1024GB D. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Any Time. L2 cache B. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. Although Windows XP lets you format only up to 32GB but can read larger volumes.com 169 Ac tua lTe sts . SFTP B. 32GB C.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A. CMOS battery C. 16GB B. Which of the following components should the technician replace? A.actualtests. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down.co m . Processor D. System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A.www." . WPA D.

Check the wireless card to be sure it is seated correctly. Hidden devices D. B. Active Answer: D QUESTION NO: 552 By default. A. 3389 Answer: D "Pass Any Exam. Check the software for a complete install. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE). Passive C.com Ac tua lTe sts . Any Time. D. 110 C.C. Check the wireless card for antenna connections. Devices by type B. Check to see if wireless is turned on.www. Explanation of error codes Answer: A.actualtests. I/O address ranges E. Mapped network drives F.co m 170 . RAM capacity C. C. Liquid D. 2335 D.CompTIA 220-701: Practice Exam A.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. which of the following ports is used for Remote Desktop (RDP)? A." . Heatsink B. 80 B.

Wireless card C. NIC B. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam. TV tuner C. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A.www. 80 D. Multimedia B.co m 171 . 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A. Capture D.actualtests. is used for Telnet? A.com Ac tua QUESTION NO: 555 lTe sts . by default. SATA D." . 23 B. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers. 25 C.

Safe Mode with Command Prompt B. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. HTTP C. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. WAN B.actualtests. Which of the following must the technician update? sts . but the motherboard needs an update.com 172 Ac A. Bridge B. Last Know Good Configuration D. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC. VPN D. Crossover cable "Pass Any Exam. The technician has determined this can be done.www. Router C. Which of the following would be the BEST recommendation to the customer? A. Firmware D." .co m .CompTIA 220-701: Practice Exam A. Memory C. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A. Operating system B. Enable Boot Logging C. Any Time.

co m Answer: A 173 . Answer: A "Pass Any Exam. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. a technician should advise the customer to: A. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. Any Time. C. Use the Safely Remove Hardware icon in the System Tray. B. D. Send the drive to a data recovery company. Unplug the device from the computer. D. Use the Safely Remove Hardware icon in the Control Panel. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. C.actualtests.com Ac A. Which of the following should the technician do? ." . tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away. try and keep the same password so the customer can always remember it. C. B. try not to use numbers in the password. B. D. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. Turn off the power to the USB device first then the computer. change the password frequently. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. use their telephone number as the WEP key.CompTIA 220-701: Practice Exam D.www.

D. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam.www. B. Which of the following is the FIRST item to check? A. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A. Improved security features C. create the folder on a flash drive and then click and drag the new folder to the desktop. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. create the folder in My Documents then click and drag the new folder to the desktop. rightclick on the desktop." . The power to the external displays docking station D. Improved performance B. C. use the run command and type folder. select new.actualtests.co m 174 . Improved registry settings D.com Ac tua QUESTION NO: 565 lTe sts . and select folder. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A. If the monitor has been degaussed recently B. The monitor driver version C.

The technician tries to boot the computer with the Windows CD in the drive. Boot into BIOS/Setup and change the boot sequence. Boot into BIOS/Setup and update the BIOS. D. When Windowsstarts. tua A technician wants to reinstall Windows operating system on a notebook computer. C. Boot the unit in Safe Mode by pressing F8. press F8 and select Safe Boot. D. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. however. press F8 and select Last Known good configuration. C. Any Time. Which of the following is the FIRST action the technician should take? lTe sts . B. C. Have the user check external drives for media.CompTIA 220-701: Practice Exam A. Boot into BIOS and check the hard drive status. Boot the unit in Safe Mode by pressing Ctrl/Esc. D.co m . Have the user power off for five minutes then restart the system. C. website that does not require a password to log in. Boot the unit in Safe Mode by pressing F5. B. The technician explains this is a: A. When WindowsStarts.actualtests.www. "Pass Any Exam. B. the computer boots off the installed operating system on the hard drive. website where cookies are required. Which of the following is the FIRST step the technician should take? A.com 175 Ac A. B. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. popup advertisement that has been blocked. Run a check disk operation on the hard drive." . Boot into setup/BIOS and check the Graphics options.

B. Unplug and then re-connect all cabling to the components. Check the System Event log for over temperature entries. C. Set the printer to DHCP.com Ac tua A. C. Which of the following would be the NEXT troubleshooting step? A. Any Time.actualtests. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. Answer: C "Pass Any Exam. C. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning.CompTIA 220-701: Practice Exam D. Run the computer until the error occurs then find where the source of the heat is. D.1.0. secure website. Remove the battery and run the laptop on the external power supply.co m Answer: A 176 . Ask the customer how the laptop is being used when it reports the error. Ask the customer what is occurring when the display is lost. B. D. B. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model.0. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A.www. Enable print sharing from the main computer. Which of the following is the BEST course of action to take? . Update or reinstall the display driver." . D. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. Set the IP address to match the gateway address. Configure the printers IP to 127. Check to see if the monitor and computer are powered by a UPS.

cycle the power on the printer and observe the boot process. The NEXT step to evaluate the problem is to: A. C. Answer: B QUESTION NO: 576 "Pass Any Exam. The technician arrives and finds the printer is online but there are not any lights on the network card. Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. flash the firmware on the printer to match the new driver.com Ac tua lTe sts .co m 177 . The technician knows the print server had maintenance done over the weekend that included driver updates. The NEXT action would be to: A. check the printer properties on the server. power off the printer. power cycle the printer to update the driver. Remove the power and check the position of the jumpers on the motherboard.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. C." . Any Time. but only in monochrome. Check the quick setup guide for BIOS settings. B. have the customer clear the print queue and reboot. C. B.actualtests. replace the network card in the printer. Which of the following is the BEST course of action to determine the cause? A. Consult the maintenance manual for the error code. Replace the video card because there is no display. have each user remove and re-install the printer to update the driver. D. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. D. D. B. check the printer for paper jams in the path.www. pauses and then repeats.

Hibernation C. WPA encryption D. Smart card authentication C. WEP C.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. WPA2 B.co m 178 .com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts . Sleep D.actualtests. Standby B. Which of the following Windows services is not starting during boot? A. Which of the following security technologies is this considered? A." . Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use. WPA. Password authentication B. Biometric authentication Answer: D QUESTION NO: 578 A.www. WPA D. Computer Browser "Pass Any Exam.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Any Time.

Southbridge B. reseat the video card. check the video cable from the monitor to the PC. BIOS C. Turn the monitor on/off. Print Spooler D. Add Hardware Wizard C. check the video cable from the monitor to the PC. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. try turning the monitor on/off. C. reseat the video card in the PC. Answer: C QUESTION NO: 581 A. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A.co m . Any Time.CompTIA 220-701: Practice Exam B.actualtests. check the power cable on the monitor. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. check the power cable on the monitor. BIOS "Pass Any Exam. Northbridge B. Reseat the video card. D." . DMA controller D.www.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . Check the video cable from the monitor to the PC. try turning the monitor on/off. B. The technician on call determines that the PC is powered on and is not in standby mode. Turn the monitor on/off.

actualtests. Replace the power button. DMA controller C. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed. Northbridge B. B.co m 180 . Northbridge B. Southbridge D. BIOS D. D.www. Any Time. Check the power supply for voltage output. CMOS D. Southbridge C." .CompTIA 220-701: Practice Exam C. Verify that the power button is plugged into the motherboard. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Which of the following is the NEXT troubleshooting step the technician should take? A. Answer: A "Pass Any Exam. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. Check the power outlet to verify it is supplying power.com Ac tua lTe sts . C. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet.

co m 181 . The printer has a faulty NIC. Case open switch D. "Pass Any Exam. The technician can ping the users workstation and the printer. 959 D. B.www. Port triggering C. Biometric password B. 478 B. D.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A.actualtests." . The printer has corrupt drivers. Any Time. It was working fine yesterday. Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. Theusers workstation has a faulty NIC. The technician can also print a test page from another workstation. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). C. Slot A Answer: A A.com Ac A user reports that they are suddenly unable to print to a network printer. 775 C. The printer is no longer the users default printer.

C. B. B. D. "Pass Any Exam. Verify when the last time the computer was working correctly was. Which of the following should be selected to BEST meet the user's needs? A. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft.com 182 Ac tua lTe sts . Set automatic updates to download only. Update the network device drivers. DDR2 E.CompTIA 220-701: Practice Exam A.co m . Multi-core B.actualtests. SODIMM D. C. Dual-core Answer: A. Update the antivirus definitions. they do not want the updates to interfere while they are working. Which of the following is the FIRST thing the technician should do? A. however. PCI express C. Which of the following is a best practice? A. Turn on Automatic Updates. Turn off the firewall. C. Assign a password complexity policy.E QUESTION NO: 590 When troubleshooting an issue with a customer. D. Update the virus definitions and start a scan for viruses. Any Time. Inform the customer of how long it might take to resolve the problem. Disable all file shares.www. Unplug the PC and put on an anti-static wrist strap. B. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet." .

NTFS D. D. Which of the following file systems should the technician select? A. FAT32 "Pass Any Exam. HPFS C. B.co m 183 . MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Check power on theusers laptops. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A.CompTIA 220-701: Practice Exam D.actualtests. Check the network connections. Which of the following is the FIRST thing a technician should check? sts . FAT16 B. Username/password B.www. lTe Several users report their print jobs did not print to the local shared printer. Fingerprint scanner C. Check the print queue. C. Check the domain print server." . Set automatic updates to download and install. Any Time.com Ac tua A. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. WPA D.

How should the technician troubleshoot this issue? A. B. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. D. Jumper settings D. a technician notices that the software hangs during the hardware detection phase." . Firmware settings C. Backup Manager C.co m . Check the disk for scratches. C.com 184 Ac QUESTION NO: 598 tua lTe sts .CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. The problem is related to large files being deleted. Check the CMOS battery. Any Time. The technician needs to change the computers settings to boot from a recovery CD. Task Scheduler Wizard D. Answer: A After several months users report that their computer runs slower.actualtests.www. Motherboard settings B. Where should the technician make the necessary boot order changes? A. Task Manager B. Check for incompatible hardware. Check the boot order in the BIOS. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP.

co m 185 . Check the USB port. select Properties C. Check the printers BIOS. PC/XT "Pass Any Exam.www. A network interface card B.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. select Properties D. B. select Properties B. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A.actualtests." . Right-click My Computer icon. Right-click System Tray. Add Hardware Wizard. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . Which of the following is the BEST solution to locate the correct drivers? A. An asynchronous modem C. The installation CD is not available. Right-click Start menu. Any Time. AT C. C. Check the manufacturer's website. D. A cable modem D. ATX B.com Ac A. Right-click My Network icon. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers.

From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A. LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam. SMTP D. NNTP B. TELNET C. where would a technician go in Windows to print out a test page? A.com 186 Ac tua lTe sts . Any Time. From theprinters drivers B. RDP D. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. Manually on the printer C." .actualtests. From the printer properties page D.CompTIA 220-701: Practice Exam D. ACL Answer: A QUESTION NO: 603 When a job fails to print. NTP B.co QUESTION NO: 604 m .www. PPTP C.

Any Time. Hub Answer: D "Pass Any Exam. Modem C. Router D.CompTIA 220-701: Practice Exam A. Bridge D. Hub C. Half duplex B.actualtests.www." . Full duplex D.com Ac tua A. Hub B.co m 187 . Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Modem C. Router D. Modem lTe Which of the following network devices interconnects networks together? sts . Switch B. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Port mirroring C. Switch B.

Laser printers melt the image onto the page. and impact printer? A. Any Time. D. inkjet. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. Laser printers use toner. C.actualtests. Laser printers fuse the image to the page.www. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer." . The interface Answer: A "Pass Any Exam. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. thermal. while the inkjet printer can only use ink cartridges. B.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. D. C. A local printer has a small footprint and cost less money than a network printer that has a large footprint.com Ac Answer: D tua lTe sts . while an inkjet printer sprays the image on the page. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A. Ink jet printers are safe for the environment. The control panel C. while laser printers can be harmful to the environment. The writing element B. The power supply D.co m 188 . while an inkjet printer fuses the image to the page. A maximum of two computers can share a local printer verses unlimited users can share a network printer. B.

equipment from abuse and misuse. company's intellectual property and proprietary information. D. ATX C. which of the following provides the MOST room for effective cooling? A. BTX B. A print job is waiting in the print queue.com 189 Ac tua lTe sts A. but the printer does not print the job. Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution.actualtests. Any Time. NLX D. 640 x 480 B. 800 x 600 "Pass Any Exam.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . B. Printer configuration is incorrect.www. . which of the following is the minimum default resolution setting that Windows XP supports? A. Outdated or corrupt print driver. B. C." . person who would be directly affected in the case of a breach. C. D. customer's personal files and professional data. Which of the following may be the cause? A. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. The application used to create the document is incompatible with the printer.

number of installed hard drives. DVD/RW drive B. D." . Any Time. optical drive.actualtests. C. B. the number of partitions across multiple hard drives. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A. network drive. the back up tape drive configuration. B. and SVGA resolution is 800 x 600. EGA's was 640 x 350. QUESTION NO: 617 A CD drive is a type of: A. Answer: A "Pass Any Exam. D.www. solid state drive. SD flash drive C. how data is distributed between multiple drives.com Ac tua lTe sts . C. hot swappable drive. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A.co m 190 . SODIMM D.CompTIA 220-701: Practice Exam C. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. 800 x 640 D. CGA's resolution was 320 x 200 .

tua On a desktop computer. auto sensing from 100 to 240 Volts. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly. Automatic voltage detection between 110 and 220 voltage is provided. The computer can run faster because of the larger power source.3 volts of power to the computer. equal or lesser than the original power supply wattage. C. DIMM chip B." . equivalent to the original power supply wattage. Two processors installed on the motherboard D.www. Thermal grease between the processor and the fan C. D. it is important for the output to be: A. equal or greater than the original power supply wattage. Thermal grease between the fan and theheatsink B. B. Any Time.actualtests. Thermal grease between the processor and theheatsink "Pass Any Exam.co m . AGP slot D. C. D. B.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . The addition of 3. IDE drive C. Automatic integrated surge protection is provided through the upgrade. it must have which of the following? A.com 191 Ac A.

The computer will overheat. Double the clock speed on a 32-bit processor B. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). Which of the following statements is MOST likely true? A. D. "Pass Any Exam. C. B. Hyper-threading technology D. The scanner must be configured to read the code(s) desired. the computer must be equipped with which of the following? A. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed. C. Hyper-V technology C. The barcode scanner should be set up in the computers BIOS. Answer: A When installing a barcode scanner on a computer. The scanner must be installed between the PS2 mouse and the computer. The OS will have to be reinstalled.co m 192 . D." . which of the following should occur? A. The memory speed will decrease.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. The flatbed scanner must be removed.com Ac QUESTION NO: 626 tua lTe sts . The computer will not pass POST. Any Time.actualtests.www. B.

The CRT display has failed. To allow peripheral devices such as a monitor to remain attached B. D.co m . Impact B.actualtests.com 193 Ac A. To allow additional power to be available to the laptop when docked C. A PCI card is not correctly seated.ini file. A memory chip is defective. To provide additional USB ports for the laptop E. To allow LAN/WAN switching Answer: A. C. Cooling fan C.www. B. Which of the following is the possible cause? (Select TWO).D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. Any Time. To provide additional software security to the laptop D. Windows has a corrupt boot.CompTIA 220-701: Practice Exam A. The power supply is not connected to the system board. Which of the following could be contributing to the noise? (Select TWO). Duplex C.B QUESTION NO: 630 The user states the desktop computer is very noisy. sts . Hard drive "Pass Any Exam. A." . E. CPU B. Laser Answer: A QUESTION NO: 629 Answer: A. Inkjet D.

CompTIA 220-701: Practice Exam D. the owner would probably not want to be bothered during the work day. Boot from Emergency Boot Disk. Motherboard E. relaying details of the repair to save the technician time. Document the work done at the firm and leave the company owner a voicemail. D.co m Answer: B . The repairs go as planned. Boot to Last known Good Configuration. QUESTION NO: 632 A.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. Boot from LAN.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. Boot in Safe Mode. B.actualtests. asks to have a single-connection that will carry video and audio to and from the PC. leave a copy for the company owner. C. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater. Which of the following would be the BEST course of action for the technician to take? sts .www. Which of the following technologies is capable of this functionality? A. B. ask one of the assistants at the company to contact the owner. D. and personally contact the owner to update on the status of the repairs." . Document the work done at the firm. and due to space constraints. Memory chip Answer: B. Document the work done at the firm. DVI-D "Pass Any Exam. Call and/or email the owner the status of the repair and answer any remaining questions they might have. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. Any Time. C.

Keep thenorthbridge chip within acceptable temperature ranges. PC card 7. Keep the hard drive within acceptable temperature ranges.1 D. Memory has to be installed in matching pairs." . HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A.co m 195 .www. in marked matching slots. using chips equal to or larger than 1GB in size. B. Keep the processor within acceptable temperature ranges. Express card C. C. DVI-I C. "Pass Any Exam.com Ac A. D. VGA D. which of the following is true? A. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. Mini-PCI card B. PC card 8. C.actualtests. The motherboard jumpers need to be properly configured. Keep the power supply within acceptable temperature ranges. Any Time.CompTIA 220-701: Practice Exam B. B. Memory has to be installed in same speed and size modules.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B .

Due to limited ability to conceal cabling within walls.CompTIA 220-701: Practice Exam D. Fiber D. C. UTP B. Run a high powered magnet over the drive several times.www. Which of the following would be the MOST cost effective cable to choose? A. STP Answer: D "Pass Any Exam. D." . Satellite D. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? .com Ac tua lTe A. Fractional T1 C. the company is being forced to run the lines along power wiring and overhead lighting.actualtests. B. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. Any Time. Use Windows built-in Disk Management utility and format the disk. Reformat the hard drive. Coaxial C. WiMAX B. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network.co m Answer: A 196 . Memory has to be installed in marked matching slots. Use a multi-pass third party formatting utility. using at least five passes.

Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Which of the following operating systems currently include this functionality? (Select TWO)." . Security Center B.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A. Any Time. Fuser "Pass Any Exam. Two C. Four D. Device Manager C. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. A.co m . Windows Defender D. One B.www. WindowsVista Business D.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts . Windows XP Professional E.C QUESTION NO: 642 A. Windows Vista Home Premium Answer: A. WindowsVista Ultimate B.actualtests. Windows 2000 Pro C.

0. by design.168.5 C.co m .www. Toner D." . Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A. Any Time.68.actualtests. ping a 192. ping t 172.CompTIA 220-701: Practice Exam B.18.16. can run at which of the following modes? A.10.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A. "Pass Any Exam. Ribbon C. msconfig B. Liquid ink Answer: C QUESTION NO: 644 Network hubs.122. 100Mb B. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) . edit C.5 D.com 198 Ac tua lTe sts .11 B. Full duplex C. regedit D. 10Mb D. ping v 10.1. ping f 189.

Which of the following is the MOST likely cause of the issue? A. MSCONFIG was used to enable the computer services. PERFMON B.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. MSCONFIG was used to disable the computer services. The RAM has been inserted backwards in their slots. Upon power on.co Which of the following utilities is used to perform a baseline on a hard drive? m . Which of the following is the MOST likely "Pass Any Exam. B. D.ini file. Which of the following choices is MOST likely the cause? tua lTe sts A. The PC BIOS does not support the new RAM size. D. MSCONFIG was used to execute the system. C. the operating system will only recognize 1GB of RAM. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A.com 199 Ac A technician is adding RAM to a PC. MSCONFIG C. The monitor is not plugged into the video card. MSIEXEC . B. Any Time. MSCONFIG was used to execute the win. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted.actualtests. MSTSC D." . The physical printer online light is lit. The BIOS revision is the latest version. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing.www. no errors are reported and the data cable is connected.ini file. C.

1 C. System Information D. C. Performance Logs and alerts C. The Printing Preferences has been changed in Printer Properties.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A. Device Manager D." .1.CompTIA 220-701: Practice Exam cause of this problem? A.co m 200 . Control Panel B.0.0.0.actualtests. My Computer C. Any Time. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A. The Print Processor has been changed in Printer Properties. The Use Printer Offline option is checked. The Use Printer Offline option is not checked. D. ping 127. ping 128. Computer Management B.0 B.www. B.0. ipconfig 127. Component Services Answer: A "Pass Any Exam.1 D. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A. localhost 128.0.1.com Ac tua lTe sts .0.

Component Services D.com Ac tua lTe sts . My Computer B. Performance Logs and Alerts D." . System Tray "Pass Any Exam. Computer Management C.actualtests.www. Any Time. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A. Device Manager C. Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A. Control Panel D. Computer Management B. Performance Logs and Alerts D. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. Startup Menu C. Performance Logs and Alerts B. Device Manager C. Computer Management B.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A.co m 201 .

System Information C. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A. Task Manager D. System Information . System Properties C.com Ac tua lTe sts A.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . Power Options "Pass Any Exam. cmd B. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. dxdiag C.actualtests. Any Time. msinfo32 D. System Properties B." . System Configuration B. Task Manager D.www.

1 Answer: D QUESTION NO: 665 "Pass Any Exam.actualtests. Simple File Sharing B." .100. Hardware Wizard D. Power Options B.168.1 D.1. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A. 122.1 B. Hardware Wizard D.168. 172.1. 4. Any Time.10. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A. Hardware Wizard D. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A. Event Viewer C.com Ac tua lTe sts .CompTIA 220-701: Practice Exam B.1. Simple File Sharing C. Performance C.100 C.168.www. 192.co m 203 .

26 D. 8 B. 26 D.www. 12 C." . 10 B.co m 204 . 64 Answer: C "Pass Any Exam. 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A.actualtests.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A.com Ac tua lTe sts . 8 B. 63 D. 26 D. Any Time. 10 B. 12 C. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 16 C. 10 C.

actualtests. CPU "Pass Any Exam. Modem D. keyboard. D. 802. Allows multiple users to have access to a central gateway. Connects multiple users to one computer. and that it gets unusually hot. and there are no error codes or beeps. DSU C. The battery is full and the laptop is plugged in.co m .com 205 Ac A.11b D. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on." . Any Time.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A. 802. Which of the following components is the MOST likely at fault? A.11n C. Router B.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. B. Allows multiple computers to communicate with each other in a network. 802.11g B. and mouse. C. Connects multiple computers to one monitor. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts . Fan B.www. 802.

Any Time. MSDS D. Trojan C. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Logic bomb Answer: B "Pass Any Exam.co m 206 . Cable ties B.www." . Battery D. Unsolicited mail that is sent electronically C. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A. ESD strap C. Code that waits for a specific response before activating B. Spam D. Worm B. Collects user and program information usually for malicious purposes D. Produces unsolicited advertisements via pop-up messages lTe sts .actualtests.CompTIA 220-701: Practice Exam C.com Ac tua A.

Any Time. Safely Remove Hardware Function.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. Worm C.co m . Unplug from the USB port. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A. WindowsVista Business C. WindowsVista Premium D. C. Windows Vista Home B. Adware D. "Pass Any Exam. LAN D. Disable in the BIOS. WAN B. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A." . VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC.com 207 Ac tua lTe sts . B. VPN C.actualtests.www. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. Virus B.

CompTIA 220-701: Practice Exam D. Start> Run>typecmd > nslookup B. Start> Run>typecmd> dir D. Which of the following is the FINAL step that should be performed? .actualtests. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A. Escalate the problem to the next higher tier support shop C. Restart the OS. Establish a theory of probable causes of the incompatible driver D. Cycle the power to ensure that thent driver works B. Start> Run> typecmd > ipconfig C. A record of the administrative passwords C.www. Document findings. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam." . Any Time. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible.com Ac tua lTe A. A complete restore of the hard drive D. An established recovery point B. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A.co QUESTION NO: 681 m 208 .

10. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts . Stand by B. 169.127 B. Hibernate D.255.1 C.com Ac tua A technician wants to configure a Windows XP Pro laptop. Ask if they have a modem.168.254. Check thatWiFi is enabled. B. The laptop also needs to be able to resume quickly from this mode.co m 209 . It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. Any Time. Suggest they move computer around. they are not receiving any WiFi signals. D. Shut down C.CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before.1.0. 127.255.0. 192. 255." . Which of the following should the technician do? A. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A. WiFi Card "Pass Any Exam. C.www.1 D.actualtests.255 Answer: D A. NIC B. Check to see if the NIC is functioning. however. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A.

C. Right click on the print job and select cancel.www.co m Answer: B . Question the customer to find if they used suspend instead of shutting down the computer when they left the office. Contact the customer with a follow-up call. The customer had the laptop working properly all day in a docking station setting. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. inquiring when the next system upgrades can be started and offer discounts.com 210 Ac tua A. Right click on the print job and select properties. The technician has not heard back from the client. Contact the customer with a follow-up call. Right click on the print job and select restart.CompTIA 220-701: Practice Exam C. D. C. C. Right click on the print job and select resume. Email the business owner and offer discounted services for the next system upgrades. B. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. lTe sts A week ago a technician completed several upgrades for a business. Bluetooth D. but is now attempting to use the laptop's embedded keyboard. Which of the following would be the BEST course of action to take? . D. Have the customerrestart the computer to reset the keyboard for the customers profile. Which of the following is the NEXT action to take? A. B. "Pass Any Exam. Email an assistant at the business to see if they are satisfied with the services rendered. B." . Any Time. inquiring how the systems are running and offering any additional assistance.actualtests. Question the customer to determine if they are using the embedded keyboard for the first time.

/r B. Where would be the proper place to configure this? A. Switch B.co QUESTION NO: 691 m 211 ." . BIOS D. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. PXE Boot Rom B.actualtests.com Ac tua lTe A. Check the keyboard drivers in Device Manager and reload if out of date. Bridge D. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam. BOOT. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? . Modem C.CompTIA 220-701: Practice Exam D.www.INI file C. Any Time. /b D. /v C.

RAID 1 B." . Optical Drive D. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . RAID 10 "Pass Any Exam.co m 212 . Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. RAID 1 C. RAID 0 B. RAID 5 D. Processor B. RAID 5 D. Which of the following is MOST likely failing? A. Which of the following RAID arrays is the technician using? A. RAID 0 B. RAID 5 C. RAID 6 D.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. Any Time. CPU Fan C. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A. RAID 1 C.com Ac A.actualtests.www.

Coaxial D. especially Ethernets "Pass Any Exam.co Which of the following cable types contains a foil shield inside the jacket? m 213 . Fiber C. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector." . ST D. Fiber B. Any Time.actualtests. RJ-45 B.www. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. STP D. UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A. UTP .com Ac tua lTe sts A. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). STP B. CAT6 C. RG-6 C.

" . 802. UTP C.actualtests. 802. DSL D.11a B. 802. Coaxial B. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A.www. Fiber D. Fiber B. RJ-11 B.11g D.CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A. ST D. Bluetooth "Pass Any Exam.co m 214 . Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A.11n C. BNC C.com Ac tua lTe sts . Satellite C. Any Time. RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A.

www. Adware D. Any Time. Spyware B. Adware sts . Spam D.actualtests. Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 . Spam C. Botnet C.com Ac tua lTe A. Botnet B. DSL B. Fiber D." . Cable C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A.

Worm D. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Internal hard drive D.actualtests.CompTIA 220-701: Practice Exam A. Spyware C." .co m 216 .com Ac tua lTe sts QUESTION NO: 709 . Any Time. CD B. Uninterruptible power supply C.www. Botnet D. Surge protector D. without actually installing it on the workstation? A. Floppy C. Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. Spam B. Power strip B. Spyware B. Adware C. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. Network Answer: A "Pass Any Exam.

USB thumb drive D. Any Time. "Pass Any Exam. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A.ROM drive C. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A. FTP B." . IDE hard drive B. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A.co m 217 . Micro ATX C. 480Mbps. 12Mbps. 800Mbps.com Ac tua lTe sts . HTTPS C. 400Mbps.actualtests. SMTP D.www. DVD. D. B. AT D.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. C. ATX B.

CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. Which of the following could be the problem? "Pass Any Exam. 15 or fewer C. Fire resistant B." .www.co m .com 218 Ac tua lTe sts . Any Time. AC or DC Voltage C. the customer reports the NIC link lights for that computer are not on. 20 or fewer D. 110/120 Volts AC or 220/240 Volts AC B. Increases length of cable D. 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access. 6/12 Volts DC or 12/24 Volts DC D. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. Lower latency C.actualtests. 10 or fewer B. In addition.

com Ac tua lTe sts Explanation: To troubleshoot this problem. you should update the device driver. D. Safe Mode D. B. Which of the following is the NEXT step? A. Network server is not working.co m 219 . Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. Switch is not working." . Answer: D QUESTION NO: 719 After installing a network card. C. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. Update the device driver. D. C. Join the computer to the workgroup. . Any Time. Updating the device driver may help when an installed device isn't working properly. Boot Mode B. Re-install the OS. NTOSKRNL "Pass Any Exam.CompTIA 220-701: Practice Exam A. Where can the technician locate the NTLDR files? A. Enable Boot Logging C. Internet site is down. the technician notices a yellow exclamation mark in Device Manager.actualtests.www. Remove and replace the network card. Firewall is not working. Which of the following boot options will accomplish this? A. B.

B. Answer: A "Pass Any Exam. Upgrade the video card. When the laptop is plugged into an outlet it starts. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed. Replace the LCD.CompTIA 220-701: Practice Exam B. Upgrade the memory.INI D.SYS D. CONFIG.SYS B.www. Change power outlets. Replace the power button. C.co m 220 .com Ac tua A. C. OS installation disk C.COM Answer: B QUESTION NO: 722 When a computer is turned on. Connect the laptop to a monitor. D. B. which of the following is the FIRST process that runs? A.actualtests. Remove the battery. Any Time. Replace the battery. Which of the following is the BEST solution? A. IO. BOOT. lTe A technician is troubleshooting a laptop. NTDETECT. NTLDR C. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start. Which of the following is the NEXT step to troubleshoot the issue? sts . but there is no video. D." .

" . Which of the following could be the issue? A. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). C. C. Check the USB settings for the drive. sts . The MBR B. D. The power-management console C. Check if the drive is properly plugged in. Any Time. Which of the following is the MOST likely issue? A. The system is overheating. Check the manufacturer's recommended settings.co A technician installs a new CD. B. The OS is not installed.www.ROM/DVD player into a laptop. Check to see if a disk is present in the drive. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down.actualtests. The AC/DC adaptor D.com 221 Ac tua lTe A. Which of the following should the technician do NEXT? m . D.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed. The RAM is not seated properly. The technician powers on the laptop and the drive is not detected. Additional memory needs to be installed. "Pass Any Exam. B.

C. Requesting public information B. printing on both sides of paper simultaneously. Answer: D "Pass Any Exam. communications in both directions simultaneously. D. Assuming a position of authority D. C." . Insulting the subject to motivate a response C.CompTIA 220-701: Practice Exam A. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. D. Hard Drive D.co m 222 . printing on both sides of paper one at a time. to perform a technical risk assessment of employees within the company. communications in both directions one at a time. acquire unauthorized information to achieve a goal.E QUESTION NO: 729 Social engineering is used to: A.www. Asking passive aggressive questions E.com Ac tua lTe sts . Flattery Answer: C. engage in harmless communication. Any Time. Answer: A QUESTION NO: 730 Where is the power on password stored? A. CMOS ROM C. B. System RAM B.actualtests. to test sociological boundaries with in the company. B.

Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A. A tool that allows a user to connect to other computers. A tool that allows a workstation to tell the network that the workstation is present. Port 23 C. Any Time. A tool that allows a user to use the workstation as a telephone through the network. C.www. D. Port 23 C. Port 110 "Pass Any Exam. C. by default? A." . Port 25 D. Port 21 B. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet.com Ac A. Port 21 B. It pings a workstation from a remote server. B. D. It retrieves email from the mail server. It blocks popup ads. by default? A. tua lTe sts . B. A tool that tells a user of the workstation that they have exceeded their memory quota.co m 223 . It holds a log of the last three passwords used. Port 25 D.actualtests.

B. RAM module is faulty C. overheating. A method of recovering lost data from a hard disk. Excessive movement between system memory and virtual memory. C. System RAM Answer: B. USB C.www. and the hard drive stops working. sts . electric shock felt on computer case. A. Wireless router B.C QUESTION NO: 739 "Pass Any Exam. Printer E.actualtests. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO).co m 224 . Any damage to a hard drive caused by an intention or unintentional jolt or movement.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. Network D." . Any Time. The user described the problems as: occasional rebooting. Processor is going bad B. A recognized method of disposing hard drives that contain sensitive data. D. Which of the following is the cause? A. Power supply D.com Ac QUESTION NO: 738 tua Answer: A lTe A.

nslookup D. ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO).co m 225 . Explain to the user they need to fill out a work order for the computer issues. Shift + B C. Ask the user to call another technician for more in-depth assistance. netstat B.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Function keys (e. D. Start> Run> Accessories> Command Prompt C. Start>Programs>Accessories>Communications> Command Prompt D. Start> Programs> Accessories> Command Prompt "Pass Any Exam.g. Start> Run>cmd B. B. F9. Which of the following utilities could be used to check if there is a remote device on the network? A. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues. Any Time. Which of the following should the technician do? A.com Ac tua lTe QUESTION NO: 741 sts Answer: B . Help the user with every issue that they call about and put all other work orders on hold. ipconfig C. A. Ctrl + Alt + B D.www." . F12) B. Ask another technician to take over support for this user. C.actualtests.

Confirm the printer name where the user is trying to print. every time the user sends a print job to the printer. NIC C.D QUESTION NO: 743 A user is trying to print to a network printer. however. Any Time.actualtests. Start> Control Panel> Run>cmd Answer: A. The manufacturer's documentation C. The cleaning label B. There are multiple printers in the office.www. MSDS Answer: D "Pass Any Exam. PS/2 B. B. Reboot the workstation and have the user log in again. A past technician's documentation D. Replace the paper in the printer. Which of the following is the FIRST step that the technician should do? A. Which of the following places should the technician look to find the proper handling procedures? A. and all other users are able to print to the printer. C. Restart the print spooler service. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A.CompTIA 220-701: Practice Exam E. Riser card D.com Ac tua lTe sts . D.co m 226 . it does not print. Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent." .

B. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. Any Time. LAN B.www. assist with data transmission. prevent outside interference. B. Dispose in an incinerator. prevent damage from weather. D. One B.actualtests. Nine . Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. Put the toner into a sealed bag and then throw into the garbage. domain." . provide protection from heat. which of the following is the BEST way to dispose of the old cartridge? A. C.co m When applying the security settings to a network. C. Three C. C.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. "Pass Any Exam. Store in an air-tight container. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . Seven D. D. WAN.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. Return to the manufacturer for recycling.

actualtests.com Ac tua lTe A. Replacing it with a power supply made specifically for that unit. one power supply is as good as another. B. Any Time. Making sure that replacing the power supply is not cost prohibitive. sts When a component has a proprietary power supply what is the main limitation? . Answer: C QUESTION NO: 753 "Pass Any Exam.Rom is compatible hardware. C. D. D. Check to see if the network cables were terminated properly. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance.www. B. What should be the BEST first step to resolve this issue? A. D. Ensure that shielded cable was used for the network. Check to see if theCD. workgroup. There are no limitations. Making sure the power supply will fit into the casing.CompTIA 220-701: Practice Exam D." . B.Rom is not reading a disc. Check to see if the BIOS register the drive. C. Make sure that the disc is a CD and not a DVD. which of the following would be the FIRST step to evaluate this issue? A. Make sure the network cable is seated properly in the users computer. C. Answer: D QUESTION NO: 750 A user reports that their CD. Make sure that the network cable is not touching any other cables.co m Answer: B 228 . Ensure that the CD drive is installed.

C. An established recovery point. B. smart cards. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. powering up? B. What would be the questions to ask this customer? (Select THREE). retinal scans. Answer: C QUESTION NO: 755 A. Was the electric bill paid? D. D. "Pass Any Exam.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. background checks for users. Any Time. A complete back up of the hard drive. B. The customer says the tower computer will not turn on and the monitor will not turn on either. lTe sts . D. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A.B QUESTION NO: 756 A remote Customer calls with a dead computer.actualtests. Did the computer and monitor work before? C. An emergency recovery disk (ERD). Is it a LCD or CRT monitor? E.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A.www. Other equipment plugged into the same power strip/surge protector also will not turn on. complex user names. that is plugged into the same power strip/surge protector. C.co m . What is the manufacturer of the power strip/surge protector? Answer: A. A record of the ADMIN passwords. Which of the following would be the BEST questions to ask the customer? (Select TWO)." . Is another piece ofequipment.

Has any electrical work been done recently? G. proceed with solution. Always on C. Nothing should be affected C. How big is your electric bill? B.co m ." . What kind of equipment is plugged into the power strip/surge protector? Answer: B. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D . Always on B. Create restore point D.com 230 Ac A. Make a list of all programs that will need to be reinstalled in event of a system failure B.www.CompTIA 220-701: Practice Exam A. Is another piece of equipment plugged into the same power receptacle and is it working? C. Can you or someone else check the circuit breaker for that receptacle? D.C. Any Time. Standby B. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. What is the manufacturer of the power strip/surge protector? E. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A. Nothing. Standby D. Hibernate C.actualtests. Wake on LAN "Pass Any Exam.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A.

It is getting to the point that is becoming a distraction. relax and try to be as calm as possible while working through the distraction C. Explain that what is being done is extremely complicated and requires concentration. Ask to be excused to use the phone to take a small break outside to get some air B. Which of the following is the BEST solution? A. Check that the tube and capacitors are intact D.actualtests. D. the customer continually asks questions about every step being performed. Throw it in the trash.com Ac tua A. CRTs are being replaced by LCDs Answer: B "Pass Any Exam. Put on an ESD strap and inspect the internal components B. Say nothing. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista. Any Time.co Answer: B m 231 .www. Which of the following should the technician do? A. Dispose through proper channels or send it to be repaired C. end the conversation C. Give them a list of blog sites and documentation that discuss the twoOSs D.CompTIA 220-701: Practice Exam D. Tell the customer that both are excellent choices B. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home. What is the BEST response to this question? sts QUESTION NO: 761 ." . Continue answering thequestions. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working.

Give the user a dedicated printer. Raise the priority of the users jobs to the highest level. Which of the following is the BEST option to alleviate this issue? lTe sts . Between 6 and 8 characters C. 60 to 90 days C. B. D. Annually D. Install a generator in the office C. C. Give the user permissions to cancel other users print jobs. 90 to 180 days B. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. Replace all CMOS batteries in the office B. Between 10 and 12 characters B.com 232 Ac A. Any Time. Have the user work after hours to finish their print jobs. Between 8 and 10 characters D." . Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A.actualtests.www.co m . 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. Install a UPS in the office "Pass Any Exam.

Have an employee work nights to perform the shut down when the power supplies battery is about empty D. Rolling back to an earlier configuration B. and shuts down the computer B. closes programs.com 233 Ac tua lTe sts . Which of the following should you try FIRST? A. Which of the following is the action that is being performed? A. but the computers gives an error that the computer has not been shutdown properly. There are UPSs connected to the equipment but they only last about 30 minutes. You decide to go to a prior restore point.CompTIA 220-701: Practice Exam D." . Use software that in case of an outage saves your work. Suggest the computer be moved around.co m .www. Retrieve the work from a hot site for the office C. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. "Pass Any Exam. Any Time. Loading a full backup onto your workstation D. however they are not receiving any Wi-Fi signals. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. What is an option to ensure that all work is not lost and damage does not occur to the system? A.actualtests. Preparing system for Automated System Recovery (ASR) C. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost.

each time the customer closes the laptop the computer goes into standby. Answer: C "Pass Any Exam.co m 234 . Ensure that the device is working in Device Manager. Change the computer from a laptop to a desktop. D. Check to see if the CD. Software firewall B. Biometrics C." .ROM has compatible hardware. D. However. Which of the following would MOST likely solve the issue? A. Ask if they have a modem. Make sure that the disc is a DVD and not a CD. Move the projector further away from the laptop. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts . B. Which of the following is the FIRST step to take to resolve this issue? A.ROM is not reading a disc. Change the power settings in Power Management.com Ac tua A. Change the power settings on the projector. Check to see if the BIOS registered the drive.www. Check that the Wi-Fi adapter is enabled. C. B. D. C. Ask for model number. Any Time.CompTIA 220-701: Practice Exam B. Smart card D. C.actualtests. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector.

" . Move the mouse and/or press the space bar to check if the computer is in sleep mode. What is the manufacturer of the computer? D. A.com Ac tua lTe sts . tell the user to call back when they have calmed down. Check to see if the monitor and system hardware are compatible.D QUESTION NO: 776 "Pass Any Exam. E. be stern with the user. Any Time. What type of mouse is it? E.actualtests. repeat back the issue to the user to ensure understanding. make the user promises to keep them quiet. Which of the following questions should a technician ask this customer? (Select TWO). C. B.www. What mouse driver are they using? C. D.co m 235 . If the mouse has roller ball underneath could they examine it? B. What is the manufacturer of the mouse? Answer: A. A. Which of the following steps should be performed to check the monitor? (Select TWO).CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. Answer: A. B. Check for other equipment plugged into the same power strip/surge protector.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. D. Check the video cable to make sure it is still connected. C. Press CTRL-ALT-DEL and check Task Manager for programs running in the background.

Hard drive location in the computer. C. B." . "Pass Any Exam. Update the anti-virus software. D. Connecting a loop-back plug B. Create a restore point. C. B. D. B. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. Upgrade all drivers. Any Time.www. Printing to an older printer C. Which of the following should be done FIRST prior to the installation? A. Failed fan in the power supply. The manufacturer of the RAM installed in the computer. D. Which of the following should a technician check to resolve the issues? A. Perform backup of all data. C. The manufacturer of the computer and hard drive. CPUheatsink seated properly. Which of the following should be checked? A. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. The amount of RAM installed.actualtests.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer.com Ac tua lTe QUESTION NO: 778 sts Answer: D . Connecting to a parallel tape backup device D. Which of the following MOST likely uses a parallel port? A. Remove unneeded external components. The hard drive location in the computer.co m 236 .

co m 237 . D. C. B. Hibernate D. Establish a theory of probable causes of the incompatible driver.com Ac QUESTION NO: 782 tua lTe sts . Escalate the problem to the next tier support. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Standby B. Document findings.www. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A.actualtests. Standby D. Wake on LAN B." . Which of the following is the LAST step that should be performed? A. Any Time. actions and outcomes. Always on C. Cycle the power to ensure that thent driver works. Always on C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible.

CRTs are being replaced by LCDs. Explain that what is being done is extremely complicated and requires concentration. Continue answering the questions. Twelve Answer: A QUESTION NO: 786 Two workstations. Check that the tube and capacitors are intact. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. Answer: D QUESTION NO: 784 A CRT has stopped working. D. "Pass Any Exam. Answer: D QUESTION NO: 785 A. Which of the following should the technician do? A. Move some of the devices to other outlets and replace the power strips with surge protectors. Any Time. relax and try to be as calm as possible while working. D. C. C.actualtests.co m 238 . two printers. Six C. Ask to be excused to use the phone to take a small break outside to get some air. and a mini refrigerator are plugged into one power strip in a single outlet. It is getting to the point that is becoming a distraction. the customer is asking questions wanting to know every step being performed and why. Dispose through proper channels or send it to be repaired. B. B. B. Put on an ESD strap and inspect the internal components.www." . Zero B. Which of the following should be done to ensure safety? A. Which of the following is the BEST solution? A.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts .CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. two monitors. Eight D. Send them off on a small task to get a moment to concentrate and finish the job. Throw it in the trash.

and properly shuts down the computer. There are UPSs connected to the equipment but they only last about thirty minutes.CompTIA 220-701: Practice Exam C. Install software that saves work. B. D. C. Have an employee work nights to perform the shut down. Restore all files from a storage device. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. Replace the power strips with surge protectors with longer cords.actualtests. Install power strips in the office. "Pass Any Exam. Replace the CMOS batteries to all affected equipment. D. C. D. C. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. Install a generator in the office. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. B. tua lTe Computers are left on overnight to complete certain calculations and tasks. D.www. B. Load a full backup onto the workstation. Any Time. Roll back to a previous restore point. closes programs. Have employees shut down their computers before they leave and perform the calculation during their down time. Setup a hot site for the office so all data will be backed up." .co m . Replace the power strips with UPSs and eliminate the extension cords. Prepare system for automated system recovery (ASR). Install a UPS in the office.com 239 Ac A. Which of the following actions should the technician perform FIRST? A. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 .

Use the function + f10 key to toggle between screens. C. Which of the following should the customer perform? .co m 240 . Which of the following would the technician recommend for the client? A. C. B. B.www.actualtests.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector." . Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Any Time. B. Install a wireless modem. The client would like to access the network from outside the home and on the top floor. Press the function key and then configure the projector settings. Set the SSID code on the laptop. C. D. D. Which of the following should the technician do to solve this issue? A. Change the power settings on the projector. D.com Ac tua lTe A. Change the power settings in power management. Answer: C "Pass Any Exam. Use the function + f8 key to toggle between screens. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Each time the customer closes the laptop the computer goes into standby. Change the computer from a laptop to a desktop. Reboot the laptop to toggle image between screens. Install an access point. Enable DHCP on the laptop. Use alt + tab to toggle between screens.

com Ac tua Explanation: A. CPU slot D. Which of the following is the BEST recommendation to make? A. Heatsink B. AGP slot C. The LCD inverter board is going bad.www.co m 241 . Install more memory in the system." . Answer: C. B. Install multiple fans.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. This might be an indication that the battery is failing and can no longer hold a charge.actualtests. Cools the power supply C. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. Dissipates heat from the chips D. Use hyper-threading. Prevents motherboards temperature from getting to low B. C. Answer: B QUESTION NO: 796 "Pass Any Exam. Install a liquid cooling system. The screen is set to automatically dim to optimize battery power when power is disconnected. Any Time. B.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server. D. C. Prevents the monitor from overheating lTe sts . The LCD backlight is failing. D.

Smart key C. 172.168. C. Ergonomics B.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. C. Biometrics D. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. the LCD returns to normal brightness. B. 192.actualtests.1 C. To prevent memory vibration caused by theheatsink fan.254. Any Time.co m 242 . To provide thermal transfer from the CPU to theheatsink.16 B. the LCD screen gets dimmer. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A.1. Which of the following authentication technologies can be used? A. B.www." . To protect the CPU from direct contact with theheatsink. D. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop.0. D.com Ac tua lTe sts . When the user connects the AC power. This might be an indication that the battery is failing and can no longer hold a charge. The LCD backlight is failing. To provide insulation around the processor. Which of the following should a technician tell the user? A. 169. The LCD inverter board is going bad.10 "Pass Any Exam.16 12. The screen is set to automatically dim to optimize battery power when power is disconnected.

254. 92.www.1.128 D." .1 C.10.25.1 B.1. 92. 169.168.10 C.1.18.168. 192.10 C. 129.18.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam. 201.128 B.16.168.128 Answer: D Which of the following IP addresses is a class B address? A. 129.16.29.com Ac tua lTe sts .254.254.254. Any Time. 192.168.25.9 D.253.actualtests. 129.9 D.CompTIA 220-701: Practice Exam D. 92.25.1 B.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A.18. 192.co QUESTION NO: 801 m 243 . 201.29. 192.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.1.253.16.

192.128 B.253.25. 201.255. 192.CompTIA 220-701: Practice Exam A. 192.168.254. 9ca5rl D. 172.co m 244 .actualtests. June171988 C.255.254.1 C. 129.10 C. Any Time.10 B.255 lTe Which of the following IP addresses is a loopback address? sts . 192." .29.168.168.10 D.com Ac tua A.0.1 C.1.254. 169.www.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A. 92.10.16.10.0.1 D.0.10 B.16. 169. s1A@r4A&! B. 255.18. comptia1 Answer: A "Pass Any Exam.10. 127.0.168.10.9 D.

BIOS password B. Take the computer apart piece by piece until the problem is identified. DVD D. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A. by default? A. Flash C.co m 245 . Blu-Ray B. CD "Pass Any Exam. Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. B. D. WPA D. C. WEP B.www.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure.com Ac tua lTe sts . Keylogger C. Recreate the problem. Any Time. SSID C. Document the problem." . Keyfob D. Resolve the problem. Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A.actualtests.

" . Graphics C. DVD C. Capture D. Parallel .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A. IEEE 1394 D. Modem C. HDD D. PCIe B.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. Any Time.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 .actualtests.www. NIC B. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. Flash B.

Windows XP Answer: D "Pass Any Exam. Windows 2000 D. WindowsVista Basic B. 802. WindowsVista Ultimate C. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. Bluetooth C. Keyboard C. Infrared D.actualtests. KVM B. Any Time. Touch screen D.com Ac tua lTe sts QUESTION NO: 816 . WindowsVista Premium B.11a B.CompTIA 220-701: Practice Exam A. Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A." .www. Windows 2000 D. Windows Media Center C. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A.co m 247 .

My Computer> System> Performance> Settings> Virtual Memory B.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). Any Time. Ability to share the file and folders Answer: B.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. Network Neighborhood> Ethernet controller B.www. Macintosh PC read/write access D. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. User access and permissions options E. To allow RAID support C. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Support for file encryption D.actualtests. To support dynamic disks B.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . Files can be larger than 256MB B. File encryption options C.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. Legacy support for older systems . A." . Add and Remove Programs "Pass Any Exam.

" .com Ac tua lTe sts QUESTION NO: 823 .co m 249 . Never write down the passwords C. which of the following commands would the technician use? A.actualtests. WEP64 B. Hide a password document in the workstation D. sfc B.CompTIA 220-701: Practice Exam C. Contain on a sticky note on the back of the monitor B. WPA Answer: C "Pass Any Exam. In a Windows Vista workstation. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. Any Time.www. ipconfig D. WEP128 C. Control Panel> Power Options D. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. WPA2 D. sigverif C.

Answer: C QUESTION NO: 827 A print job fails to leave the queue. Which of the following should the employee do? A. primary services. They state they need to upgrade the antivirus protection on the workstation. They ask the employee for their username and password. D. Give the caller the information and inform an IT manager. registry level services. driver level services. dependency services. the print spooler requires other services to be running first. Windows Spool Service C. These types of services are known as: A.actualtests. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly.co m ." . Which of the following services may need to be restarted? A.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk.www. Give the caller the username and password.com 250 Ac tua lTe sts . B. C. Any Time. Refuse the callers request and inform the police. D. C. B. Printer Driver B. Refuse the callers request and inform an IT manager. Print Spooler D.msc "Pass Any Exam. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. perfmon.

A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop.co m .link and Lynx. Check forWiFi radio on/off switch on the function keys. Check for an external antenna. Serial B.msc C. IEEE 1394 D. printmanagement. print D. how might a technician determine if the unit has WiFi capability? A.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. services. A 32-bit operating system and a 64-bit processor C.com 251 Ac tua lTe sts . such as i. Check the Device Manager for a wireless network device.www. C. Without knowing the specifics of that model. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. Any Time. Check for an externalWiFi on/off toggle switch. A dual-core 32-bit processor and a 64-bit operating system D. D. eSATA C. to describe their 1394 "Pass Any Exam.CompTIA 220-701: Practice Exam B. A 64-bit processor and a Vista Home Basic operating system B." .11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire. 802. B. Other companies use other names.actualtests.

Have the phone onvibrate before starting the repair.com 252 Ac A.CompTIA 220-701: Practice Exam products.www. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. Which of the following is the BEST response? sts ." B. Apologize and excuse oneself for a moment to take the call quickly outside the room. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. Take the call. Any Time. I will let you know what happens after the repair. "I am not sure if your data will be lost I will confirm with my manager. C.co m . "I replaced some of the computer parts and now it is functional. I am not replacing the hard drive. Your data should be fine. which means delivering data at a guaranteed rate. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. D." B. This is because it is not only high speed but also supports isochronous data. This type of repair will not affect it." ." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. D. Which of the following is the BEST action? A. such as video devices. the phone rings. C. B. which is the main circuit board for the PC. I cannot guarantee that your data will not be lost. "Here is all my documentation for the repairs. please read it and then get back to me with any questions. I replaced the motherboard. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. In the middle of doing the repair. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. Well. "Pass Any Exam. Which of the following is the BEST response? A.actualtests." C.

Biometric fingerprint scanner "Pass Any Exam. Do the repair. C. D. Partition the drive into two logical drives. Encrypt the sensitive data so that it cannot be read without a key.CompTIA 220-701: Practice Exam D. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. Do the repair with a good attitude. C. making C: the OS and D: the data.actualtests. Hide the sensitive data from casual view using folder Properties .com 253 Ac A. Show the client how to put the keys back on. B. Keylogger C. Partition the drive into two physical drives making C: the OS and D: the data.co m .www. Refuse to do the repair until the client learns how to type with long fingernails. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Immediately leave and go to another room to take the call and deal with the repair later. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. Which of the following is the BEST response to the clients next repair order? A.Attributes. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. D. but let the client know that the client will be charged extra for the same repair nexttime. B." . Any Time. while protecting the data from the operating system related issues? lTe sts . Front panel media lock B.

C. Answer: A "Pass Any Exam. Larger power supply D. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. Install an uninterruptible power supply (UPS).actualtests. D. Power strip C. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Replace all cooling fans with new ones. Any Time. Unplug the computer after testing and recommend to the client that they need to install a surge protector. B. Remove excessive dust and loose items. Which of the following is the BEST action to take? A. Cover the extra power plugs not being used with electrical tape." . B.co m 254 . Which of the following devices would BEST help the user avoid further interruptions from short power failures? A.com Ac tua lTe sts . D. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. Tell the client they need to install a surge protector soon. Check for and remove outdated components. Leave it up to the client to take their own precautions. UPS B.www. C.CompTIA 220-701: Practice Exam D.

music and browse the Internet.255. Suggest purchasing a newer processor. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. Which of the following is the FIRST action to take? A. Class A B.com Ac QUESTION NO: 843 tua lTe sts .0? "Pass Any Exam. B. Formulate a theory. Establish a plan. C. C.www. Class C D. Answer: B Which of the following network classes exists if the default subnet mask is 255.0? A. D. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255. Identify the problem. Any Time.actualtests. The system specifications are still very good.255. Class B C.0. D. B. They have had the system for two years and use it primarily to download photos.255. Run CHKDSK on the hard drive.co m 255 . Document the actions. which of the following actions should be taken NEXT? A." . Increase the systems RAM. Defragment the hard drive.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly.

0. Class B C. Class A B.com Ac A. Class A B.0. Class B C.168. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255. Class D tua Which of the following network classes exists if a hosts IP address is 192. Class A B.1. Class C D.0? A.www.1? lTe sts .co m 256 . Class D "Pass Any Exam.30.0. Class A B. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Class C D." .0. Class B C.255. Class C D. Any Time.0? A. Class B C.22.actualtests. Class C D. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172.CompTIA 220-701: Practice Exam A.

Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A. Class A B. D.1." . Router C. B. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A. Switch B. Class B C.co Which of the following devices can automatically assign host IP addresses? m 257 . reserved IP address.www.1? A. Class C D. Task Manager "Pass Any Exam. Any Time.172. static IP address.com Ac tua lTe sts A. C.actualtests. dynamic IP address. stationary IP address. Bridge . Hub D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10.

right click on the print job and select restart. D. right click on the print job and select resume. right click on the print job and select pause. B. The component is disabled. Double click theprinters icon. D. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. C. Double click theprinters icon.CompTIA 220-701: Practice Exam B. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. The component is not installed.com Ac tua lTe sts QUESTION NO: 853 . right click on the print job and select delete. C. B. C. Double click theprinters icon. right click on the print job and select cancel. Virtual Memory D. The components driver is outdated. Device Manager C. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A. right click on the print job and select restart. Double click theprinters icon. Double click theprinters icon. Double click theprinters icon." . B. right click on the print job and select properties. Answer: A "Pass Any Exam. The components driver is not found. Any Time. D.co m 258 . right click on the print job and select cancel. Double click theprinters icon.actualtests. Double click theprinters icon.www.

Ports C. 5 B. Which of the following is the MOST likely cause? A. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A.co m . C. C. Advanced B. right click on the print job and select cancel.com 259 Ac tua lTe sts . 10 "Pass Any Exam. D. The shared printer is not compatible with the host computers operating system. Double click theprinters icon. right click on the print job and select restart. Answer: C QUESTION NO: 857 In Printer Properties.www. The print drivers have not been installed on theusers remote computer. Double click theprinters icon.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A. Double click theprinters icon. B. B." .actualtests. right click on the print job and select resume. Security D. D. Double click theprinters icon. Any Time. right click on the print job and select properties. Simple file sharing has not been enabled on the host computer. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. Print sharing has not been enabled on the host computer. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup.

B.CompTIA 220-701: Practice Exam C. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A. Any Time. Only ask the customercloseD. lTe sts A technician has replaced a failed DIMM.co m Answer: C 260 .com Ac tua A. 15 D.actualtests. D. C. Answer: D "Pass Any Exam. Please inform me if you continue to have any problems with this PC. The technician has verified that the unit is working properly and is now updating the customer on the event. A kiosk in a department store that looks up information in their online catalog. D. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A. Which of the following responses would be BEST to use? . Please try to be more conscious of static when using this PC. Please inform me if you think you want me to come back and check it again tomorrow." . Inform the customer of the expense that is being incurred. Be sensitive to the customer's culture. C.ended questions. A user checking their personal email at an office. B.www. A remote salesman must transfer contract data to the corporate office. C. Use technical acronyms to show your technical expertise. A remote user updating the antivirus software on their notebook computer. D. Please inform me if the PC will be processing more work than for which it was designed. B.

B. C. Call the service manager and inform them of the current situation. which of the following is the FIRST course of action to take? A. Call the new service customer and re-schedule the call for another time.com 261 Ac tua lTe sts ." . Which of the following would be the BEST choice to address this situation? A.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers.co m . B. Any Time. Document the solution. with a response time to another site of two hours. Call the customer and reschedule for another time. Upgrade the hard drive and reboot the system. Remove the cover of the workstation case and use an ESD strap before the upgrade. Document the entire event. D. share this with the customer and take steps to minimize the reoccurrence. Complete a full backup of the workstation before making any upgrades. Call the service manager and inform them that the new service call cannot be made in time. Before starting any work on the system. D. Inform the customer of the steps taken during the repair and continue to the next service call. A new service call is received. Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. C. Unplug the workstation and begin the upgrade. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation. Which of the following is the NEXT step to take? A. C.www. share this with the customer and take any preventative measures. Document the core actions and inform the customer the repair has been completed.actualtests. Follow the manager's instructions. D. Answer: A QUESTION NO: 865 "Pass Any Exam. Call the service manager and inform them of the current situation. B.

Proper configuration of the BOOT. HPFS. Installation of updated device drivers sts . you can use only NTFS file system because only NTFS support encryption. TPM D. Partitioning and formatting of the hard drive D.www. C. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam. NTFS-E is an invalid file system name. NTFS. D.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 .actualtests. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A.INI file C. FAT32. Installation of the NTLDR B.com Ac tua lTe A." . CDFS.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. VRAM C. B. Answer: C Explanation: To implement file encryption on your Windows 2000 computer. CMOS B. Any Time.

A.11g wireless signal. Windows Vista Home Premium B.CompTIA 220-701: Practice Exam A.0 D. The customer has installed a new cordless telephone recently that uses the 2. RDRAM D. and does not wish to lose any files in the process. Electrical surges C. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. ESD D.com 263 Ac tua lTe sts . USB 2. WindowsVista Ultimate "Pass Any Exam. Which of the following is the MOST likely cause of the customers issues? A. Windows Vista Home Basic C.11n B.4GHz spectrum. 802.actualtests.co m .www. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802." . EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A. Double-sided B. Dual-channel C. Any Time. RFI B. Windows Vista 64-bit edition D. IEEE 1394a C. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO).

If the printer needs the queue cleared. Trojans C.com 264 Ac tua A. B.co m Answer: A. A. Which of the following should the technician check FIRST? . Wattage D.actualtests. Spyware B. Any Time. If the printer needs a firmware upgrade to print multiple documents at once. Hertz C. lTe sts A user reports that none of their documents are printing. DLLs E. C." . D.B . Freeware D. Amperage Answer: C Explanation: "Pass Any Exam. Frequency B. The user sent ten different documents over a span of an hour.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A.www. If the print spooler service needs to be configured for multi-page printing. If the printer needs a memory upgrade to print multiple documents at once. WindowsVista Business Answer: D.CompTIA 220-701: Practice Exam E. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives.

128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. Use an alternate route and get to the appointment ten minutes after the scheduled time. B. Pull over. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. Any Time. Pull over.www. 64 C. Which of the following is the BEST course of action? A." . you must be careful about the wattage it provides. Nickel Metal-Hydride B. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam. call the customer from a mobile phone. Alkaline C. C.co m . Call another technician and have the other technician reschedule the appointment for another date.actualtests. Lithium Ion D. It is standard among power supplies and has nothing to do with the devices connected to the power supply. Amperage and resistance are not selling points for power supplies.CompTIA 220-701: Practice Exam Power supplies are rated in watts. 32 B. D. "Pass Any Exam. call the customer and cancel the appointment. QUESTION NO: 875 How many devices are supported on a single USB port? A.com 265 Ac tua lTe sts . The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. 127 D. The technician had planned to arrive five minutes early. and explain the delay. While replacing the power supply in your PC. reschedule for another time.

com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. Advise the user to not do anything else. Repeat the steps multiple times so that the user can understand the computer terms. the customer demands the computer be replaced immediately. Shut down the computer. The customer would like another computer so they can make their presentation that is due in an hour. Which of the following is the BEST course of action? "Pass Any Exam. Which of the following is the BEST course of action? sts . Listen and ask questions using non-technical terms. to boot the computer and retrieve the users data to a shared network drive. Work quickly. B. D.actualtests. and an error message of a corrupted file. Which of the following is the BEST method of working with this user? A. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. C. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. As the technician begins to evaluate the situation.co m Answer: A . After listening to the user. The company has provided remote control software. QUESTION NO: 879 A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms. Any Time. the hard drive has failed and the data cannot be retrieved within the hour. Remain calm and positive.www. The user is attempting to install a local printer and has become frustrated and is berating the support staff. explain with authority." . C. D. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. B. until the technician can arrive and work on the computer themselves. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. using the various OS options available. Speak slowly.

D. Immediately stop working and leave the room to answer the call. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. use MMC to grant administrative rights to the user. D. they determine that the hard drive has failed. The customer states they have important documents and photos on the drive which cannot be replaced. B. and then tell the user to try the install once again. Ignore the call." . While the user is talking. such as a data recovery service. Which of the following options is the BEST course of action? A. B. conducting an initial evaluation of the problem with the customer. C. and then explain why they cannot get the printer installed themselves. larger model. Inform the customer about the need to take the call from the school. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. until they have completely calmed down. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. as the school can be contacted later in day. C. The technician receives a call and the caller ID shows the call is from the technicians childs school. what has happened to the drive and explain the options available. but the data is gone.com Ac tua lTe sts . Document on the service record the steps the technician took to evaluate the drive. Explain to the customer in non-technical terms. explaining you will remote into the computer and assist in installing the printer. C.CompTIA 220-701: Practice Exam A.www.actualtests. Listen calmly to the user. Immediately replace the hard drive with a new. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook.co m 267 . explaining to the user the unit will be restored as quickly as possible. Any Time. Remain positive with the user. in case the customer decides to sue for loss of data. D. Request the customer to leave the room while the call is answered. Answer: D "Pass Any Exam. B. Which of the following is the BEST course of action? A.

D.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. C. Replace the PS2 keyboard with a USB keyboard and try again.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. B. Any Time. Which of the following is the NEXT step to take? A. C. Document the evaluation and actions taken. D. Check the work area and keyboard for foreign substances. . B. Install an on hand video card and show the customer it is repaired. Establish the probable cause of the card failure for the customer. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. C. D. Question the customer on any changes made to the computer before installing the video card. Re-evaluate the repair theory to ensure the issue will not occur again. Question the user to insure they do not attempt to make changes and break the computer again. Boot to BIOS/setup and confirm the hardware settings are correct.actualtests. Which of the following is the NEXT course of action? . the video card is failing. Discuss options acceptable to the customer to address the issue. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. Which of the following is the NEXT step to take? "Pass Any Exam. B. They have checked the printer and found coworkers have been printing documents. Which of the following would be the NEXT evaluation step? tua lTe sts A.www." . Test the computer to determine the probable cause of failure.co m The technician has completed the repair action on the computer. Check the power connections to the equipment and see if there is a surge protector in use.

Answer: B QUESTION NO: 888 A. The technician needs to install the scanner using the instructions provided. Ask the customer if they have installed a local printer at home. D. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. After installing the card. Which of the following describes the NEXT step to take? lTe sts . plug in the scanner. C. Install the card using the customers log in. B." . D. The technician has to use Device Manager to update the drivers and then attach the scanner. and then install the drivers. C. The technician has to turn on plug and play before the scanner will work. and then configure the card using the administrative account. Any Time. B. After installing the card with the administrative account. have the customer test the card using their log in. check Network Places to ensure proper card functionality. Check that the network printer is connected to the USB port on theusers computer. D. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. The technician has to boot. as this may have deleted the network printer.actualtests.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. ensure the phone and modem properties are set for the local area code. C.co m 269 . B. Ask the customer to open the printer properties and check the page size and paper orientation.CompTIA 220-701: Practice Exam A. Which of the following actions will BEST resolve the issue? A. Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam. After inserting the PCMCIA card.www.

B. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. HTTP B. Bluetooth devices will need to add the security code. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. B. D. DNS D. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A. the embedded keyboard will not function correctly. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. Docking stations will only work if an external power supply is connected. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic.co m . C. C. C. NETBEUI is designed to be used on small size LANs.www. NETBEUI is unavailable on non-Windows operating systems.com 270 Ac A. NETBEUI can only be used on pre-Windows NT networks. If the external keyboard number lock is toggled on. A." . TELNET C.actualtests. B. the Infraredport will no longer function. When the Bluetooth function is enabled. If wireless security is enabled on the network. "Pass Any Exam. D. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab.CompTIA 220-701: Practice Exam A. Any Time. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A .

Redirect the customer to another printer if available.www. and begin running diagnostics on the printer. D. NETBEUI can only be used with DHCP. D:\i386\utilities\console D.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A.actualtests. "Pass Any Exam. and then attempt to print from the computer. run a self-test. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A. run a print engine test. Verify which printer the customer prints to. Any Time." .co m Answer: D 271 . D. Answer: A. C. Reinstall the printer drivers. They require more power than other drive types. D:\i386\tools /cmdcons C. Ask the customer which printer the customer prints to. B.com Ac A. They have no moving parts and can tolerate vibration. is setup as the default printer. They are susceptible to failure typically caused by strong vibration or rough handling.CompTIA 220-701: Practice Exam D. The customer works at a company where the users all print to networked printers. E. B. turn the printer off and on. and send a print job. Which of the following is the BEST approach the technician should take? . C. turn the printer off and on. tua lTe sts A customer reports that a computer can no longer print. and verify the correct tray is being selected before printing. They have a larger platter than other magnetic devices. D:\i386\tools\console B. ensure the device is still online. NETBEUI is not a routable protocol.

DVD drives can readBlu-Ray media. and require less power. USB hard drive B. B. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. Blu-Ray drives can read Blu-Ray media. magnetic drives. DVD media. and require more power. D. more reliable. Flash drive D. DVD media.www. Any Time. Solid state drives are slower. which of the following holds true? A. Solid state drives are faster. Solid state drives are slower. C. C. more reliable. DVD drives can readBlu-Ray media. and CD media. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. SATA drive sts . Blu-Ray drives can read Blu-Ray media. more reliable.com Ac tua lTe A." . and require more power. IDE drive C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs.actualtests. B. Solid state drives are faster. more reliable. but not CD media. D. and require less power.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . and CD media. DVD media. DVD media. but not CD media.

20 B. A switch interconnects devices on the same network to be able to communicate. FTP B. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. "Pass Any Exam. 21 C.CompTIA 220-701: Practice Exam A. C.actualtests. where a router interconnects one or more networks.co m . B. and a switch transmits data directly to the device. 23 D. Liquid cooling systems are less efficient than the traditionalheatsink technology. B. Which of the following ports needs to be blocked to prevent Internet access? A." . D. A switch interconnects one or more networks. C. Liquid cooling systems are more effective at cooling the processor. Liquid cooling systems are less effective at cooling the processor. HTTPS D. FTPS C.com 273 Ac tua lTe QUESTION NO: 901 sts . Liquid cooling systems are not as loud as the traditionalheatsink/fan technology.www. Any Time. by default? A. A router broadcasts all data packets that are sent on the network. where a router interconnects devices on a network. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol.

Standby C.actualtests. Hibernate Answer: D "Pass Any Exam. Backup the hard drive. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. D. Wake on LAN (WOL) B. FAT32 C. Format the hard drive.co m 274 . CDFS D. Partition the hard drive. Suspend D. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional. and a router transmits data directly to the device. which of the following file system formats would be the BEST choice for security purposes? A. which of the following is the BEST task to perform? A." . Update the device drivers.CompTIA 220-701: Practice Exam D.www. B. Any Time. A switch broadcasts all data packets that are sent on the network.com Ac tua lTe sts . C. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC. NTFS B.

WPA D. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. WPA was an upgrade. but WPA2 was the most secure standard.com 275 Ac tua lTe sts . System Information C." . Broadcast name B. WEP2 C.actualtests. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam. Device Manager B. Any Time. Disk Management D. but that could be easily hacked. WEP B.11i network standard that ensures the most secure wireless encryption.www.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A. SAFER+ is used to encrypt Bluetooth communications. WEP was the original encryption standard developed for WiFi networks. Security key used C.co m . Encryption type D. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A. WPA2 Answer: D Explanation: WPA2 is the more secure 802.

Fingerprint scanner C. D. "Pass Any Exam. IR scanner B. Ctrl + Alt + L D." . Port 25 is no longer being used. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25. Any Time.co m 276 . Which of the following has MOST likely been performed? A. Drive lock D. Malicious code that can propagate itself to different host files. Windows Key + D C. Port 25 has been opened. B. B. Ctrl + Alt + Esc B. QUESTION NO: 910 Which of the following BEST describes a virus? A. A program that appears to be harmless but has a malicious agenda. C. A malicious program that spreads itself in a system without the need of a host.www. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts . Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.CompTIA 220-701: Practice Exam A.actualtests. A program that is used to track user information for commercial reasons.com Ac A.

Username and password B. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A.com 277 Ac tua lTe sts . Biometrics C. D. B.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. IDE C. Data has been restored.actualtests. m Answer: B ." .CompTIA 220-701: Practice Exam C. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. PATA D. Any Time. C. Port 25 is setup for port forwarding.www. The hard drive has been reformatted. Data has been backed up. BIOS security D. Which of following drive types did the technician install? A. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. D. SATA B. Solid state Answer: D "Pass Any Exam. Port 25 is running at full duplex. The hard drive is set to pre-format conditions.

HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam. Single-layer DVD D. CCD barcode reader B." . Floppy disk C.7GB of data. Any Time. Laser barcode reader C. Dual-layer DVD B.co m 278 . QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4.www.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A.7GB? A. IR keyboard D. Optical C. FDD D.actualtests.com Ac tua lTe sts . Solid state B.

Control Panel C. S-Video C. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A. Start Menu C. Task Bar D. Event Viewer "Pass Any Exam.CompTIA 220-701: Practice Exam A.co m 279 . Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . My Computer D. HDMI B. Task Manager B. Any Time.com Ac A. Degauss D.www. VGA D. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. Auto Alignment B.actualtests. Resolution C." . My Network Places B.

Satellite C.actualtests." . Password C. Verbal recognition D.www. Fingerprint scan B. Which of the following is an example of this feature? tua lTe sts A. DSL D. Any Time. Wireless B. "Pass Any Exam. Dial-up B.co Which of the following network connections uses an analog signal? m 280 . Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A. Cable D.com Ac Biometric authentication is a security feature preventing access to a device. Dial-up C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Satellite . Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.

10 meters (33 feet) D.0 interface? A. 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A.1 C." .CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A. Notebooks C. 400Mbps B. IEEE 1394a D.co m 281 .0 B.www. Any Time.actualtests. USB 2. USB 1. 800Mbps D. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2. 7 meters (23 feet) C. 5 meters (16 feet) B.com Ac tua lTe sts . 480Mbps C. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A. Desktop PCs D. Cell phones B. PDAs "Pass Any Exam.

actualtests. 400Mbps D. Right click on My Computer > Properties > Network Identification Tab C. 300Mbps C. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A.www. 63 D. 7 B. 800Mbps . 15 C.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A. Right click on My Computer > Properties > Computer Name Tab B. Control Panel > System Applet > Properties > Advanced Tab D. 150Mbps B.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam. Any Time." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A.

Intel Pentium M B. which of the following is the proper way to delete a print job in queue? A. Intel Itanium C. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C.com 283 Ac A." . Windows 2000 Professional D. CRT monitor C. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A. WindowsVista Business B.RW drive Answer: B QUESTION NO: 934 In Windows XP. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Intel Pentium 4 Extreme Edition D.co m .www. Intel Core 2 Duo "Pass Any Exam.CompTIA 220-701: Practice Exam A. Any Time. Laptop LCD screen B.actualtests. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts . Windows Server 2003 C. Optical DVD. USB mouse D.

The NumLock option is enabled. C. Newer ATX power supplies do not use pins 21 through 24. The ToggleKeys option is enabled. B. numbers appear on the screen. After clearing it with the manufacturer. 6-pin male to 4-pin female B. The StickyKeys option is enabled.co m 284 . The FilterKeys option is enabled. Answer: B While replacing an ATX power supply in an older model desktop PC. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. the technician observes the motherboards main power connector has less pins than the new power supply cable. Answer: B "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. Older ATX power supplies have a separate P4 connector. C. 9-pin male to male C.com Ac QUESTION NO: 939 tua lTe sts . Which of the following is the correct cable to use? A. Which of the following is the MOST likely cause of this situation? A. the cable is plugged in and the PC is up and running. Any Time. B. Older ATX power supplies are no longer available. D. Which of the following is the BEST reason why this fix worked? A. 4-pin male to male D." .actualtests.www. D. Newer ATX power supplies are 20/24 pin compatible.

SODIMM D. RDRAM "Pass Any Exam. Fiber B. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A.actualtests. DSL D.www.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. Printer settings D. Print queue C. On thesouthbridge chip C. DDR2 C. Cable C." . Any Time. Print test page B. On the front side bus D. SDRAM B. Between the CPU and RAM B. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A.co m 285 .com Ac tua lTe sts .

11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam.11g D.11a B." . RJ-45 D. has the GREATEST throughput and amount of coverage? tua lTe sts A. by default. Non-plenum C. 801. Plenum B. STP D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A. 802. UTP .www. Any Time. BNC B. ST C.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 . RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A.actualtests.com Ac Which of the following wireless types. 802. 802.11n C.

www. Press ctrl + alt + delete on the keyboard.actualtests. Maximum output wattage D. Any Time.com 287 Ac A.co m .CompTIA 220-701: Practice Exam A. C. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone. B. Dealing appropriately with confidential materials B. D. The technician explains this is against company policy. Which of the following threats has been attempted? sts . Maximum input voltage B. Trojan attack C. Denial of Service (DoS) attack D. Re-install the OS." . Maximum resistance C. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Which of the following is the NEXT step in the troubleshooting process? A. Update the keyboard drivers. Social engineering B. Compliance in the workplace "Pass Any Exam. Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. Attach an external keyboard.

and ATM. Cultural Sensitivity D. 150 meters (492 feet) "Pass Any Exam.co m ." .com 288 Ac tua A. Any Time. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. It is company policy that all documents be labeled even if they are not sensitive. Despite the stricter performance specifications. Unclassified B. Professionalism in the workplace D. Which of the following security elements governs data sensitivity? A. 30 meters (100 feet) D.M.www. 100 meters (328 feet) C.R.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. Self monitoring. Event Viewer B. Exceptions C. 328 meters (1076 feet) B. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. Task scheduler C. token ring. Which of the following should be used? sts QUESTION NO: 952 .A. analysis and reporting technology (S. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services.actualtests. A. Configuration Utility D.CompTIA 220-701: Practice Exam C.

. NiCd B. Alkaline D. Native resolution B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. Contrast ratio C. fixed resolution of an LCD is called the native resolution.actualtests.co m Explanation: The single. NiMH C. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices.www.com 289 Ac tua lTe sts . Besides they only receive charge if the voltage is low. This chemistry has a high energy density and is lightweight. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. A. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. Any Time." . Pixelation D.

You always need to compromise in configuration when you purchase a laptop in your decided budget.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance. Desktop replacement D. Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. Increased performance C.actualtests.co m Answer: B 290 ." . YOU must be running Windows 95 or later C. The BIOS must support ACPI B.www. The motherboard must support ACPI D. and the operating system. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A.CompTIA 220-701: Practice Exam A. Answer: B Explanation: You need Windows 98 or later to use ACPI. ACPI must be supported by the computer motherboard. basic input/output system (BIOS). Portability B. the motherboard and processor must support the standard. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. True B. . QUESTION NO: 959 "Pass Any Exam. In addition. Higher-quality construction Which of the following is not a requirement for ACPI to function? A. The processor must support ACPI. Any Time.

CRT D. 200 MHz and 266 MHz with operational voltage 2. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. 72-pin SIMM C. The SIMM is the predecessor to the DIMM.com Ac tua lTe sts . Any Time. ESD C.actualtests. 184-pin DIMM D. Mouse C. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. 168-pin DIMM B. RFI B. such as wireless communications." . RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. EMI Answer: A "Pass Any Exam.co m 291 .www. Point stick D. Touchpad B.5v. The SDR SDRAM uses DIMMs with 168 pins.

. Windows loads only basic files and drivers so that you can find out the configuration errors easily. Worm C.actualtests.SYS B. Another computer with the same video card B.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. The video card manufacturer's website C.com 292 Ac tua lTe sts A. Run Windows without processing AUTO EXEC. D.) A. Skip loading the Registry. The manual that came with the card D. thus forming an image on the drum? "Pass Any Exam. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A. Where could you check for troubleshooting information? (Choose all that apply. Logic bomb D.co m What does Safe Mode allow you to do? .www." .BAT and CON FIG. C. DOS B. Start Windows using only basic files and drivers. Any Time.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode. The server log Answer: B. Boot the system without scanning drives.

Generators create new passwords every time a user signs in to prevent social engineering. Dirty drum D.CompTIA 220-701: Practice Exam A." .com Ac tua A password generator can be part of a password manager. What can we benefit from a password generator? lTe sts .actualtests. Developing D. Generators extend the requirement to periodically change passwords. Brokenfuser Answer: B QUESTION NO: 967 A. C. When a password policy enforces complex rules. RDISK. Writing B. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A.co m 293 . Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A.www. Transferring C. B. it can be easier to use a password generator based on that set of rules than to manually create passwords.EXE "Pass Any Exam. Generators eliminate a user's tendency to create passwords that can be a security liability. Generators eliminate the requirement to establish log-in attempt limitations. Any Time. Defective toner cartridge B. Automated System Recovery (ASR) B. Worn pickup rollers C. thus forming an image on the drum. D.

DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. ISO C.www. which one accurately represents the input and output. of power supplies and AC adapters? A. Enhanced Startup Disk (ESD) D. respectively. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. CSMA/CD "Pass Any Exam. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. AC in. False Answer: A QUESTION NO: 970 Of the following voltage pairings. DC in." . AC in. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. AC out Answer: C Explanation: The AC in.actualtests.com 294 Ac tua lTe sts . DC in. AC out B. Any Time.CompTIA 220-701: Practice Exam C.co m . and CD media. DC out C. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A. DC out D. True B. DVD media. OSI B. CSMA/CA D. A. you need to use Automated System Recovery (ASR).

4GHz radio frequency and are directly compatible with each other? (Choose all that apply. you need to select the normal backup type. Incremental D. Any Time. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam.11a B. 802.11a operates in the 5GHz range and 802. 802. it only backs up files the files that have changed since the last backup. 802. Complete B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A.com 295 Ac A. Normal C.11g.11b and 802.11b C. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit.) lTe sts . The normal backup clears the archive bit after backing up to let the system know that the file was backed up.11d D.actualtests. There is no such option as Complete backup. QUESTION NO: 973 Answer: B.11d is not a commonly implemented standard. 802.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2. 802.4GHz radio frequency range and are directly compatible with each other are 802.co m ." .11g tua Which of the following wireless IEEE standards operate on the 2.www. Copy backs up all files but does not clear the archive bit. Although Incremental backup clears the archive bit.

WINNT. . SETUP. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A. 360KB B. Mantraps C." .EXE D. Security zones D.BAT B.www. It is the first layer of access control that is intended to delay or deter entrance into a facility.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1.44MB D.44MB. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A. Perimeter security B.co m 296 .CompTIA 220-701: Practice Exam A. Any Time. INSTALL.actualtests. The extended-density 3½? floppy diskettes can be formatted to 2.EXE C. QUESTION NO: 977 "Pass Any Exam. 2.88MB. 1. WINNT32. 720KB C.

and then remove it from laptop. ATT RIB D. System.www.actualtests. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. UNDELETE B. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. AUTO EXEC. BUS C. and ReaD. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. Star B. which command do you use to remove the Hidden. A.com 297 Ac tua lTe sts . Swap file issues OE.co m .CompTIA 220-701: Practice Exam In order to delete and/or replace system files. System files not found B.Boot file issues Answer: C "Pass Any Exam. Ring D." . Configuration file issues C. True B. ERASE C. Any Time.Only attributes on the file before you replace the file? A.BAT issues D.

True B. False . Smurf attack C.www. False tua QUESTION NO: 983 lTe Answer: A sts A." . Any Time. The server indicates that it has exceeded its session limit. Hidden. Virus attack D. Archive D.actualtests. TCPACKattack B. m 298 . B. True B.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system.com Ac A. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A. Read Only C. System "Pass Any Exam. Which type of attack is probably occurring? A.

which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . HTTP D.www. and System attributes on the files." . Read Only. Refer to the following Internet connectivity methods.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden. Satellite C. The attributes such as Encryption and Compression are not supported by FAT 32. eSATA and Express Card/54 are examples of hot pluggable devices A.CompTIA 220-701: Practice Exam E. port 443 and port 80 have been disabled. Archive. Cable B. HTTPS Answer: C. Dial-up Answer: C QUESTION NO: 987 USB.C. What services are associated with these ports? (Choose two.D QUESTION NO: 986 A.) A. DSL D. Compression Answer: A.actualtests. They are supported by NTFS files system. You notice that among all of the other ports. QUESTION NO: 985 You are administering a system that has been locked down for security reasons. Telnet B. Any Time.co m 299 .B. True "Pass Any Exam.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. FTP C.

User Accounts C. LCD D. Hide answers/explanations Atypical backlight technology is A.CompTIA 220-701: Practice Exam B. POST B. CRT B.actualtests. the floppy drive requires no external access. Although some drives might not clearly key the receptacle for the Berg power connector. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A. LDAP Answer: C "Pass Any Exam. you must insert the connector correctly or the drive can be damaged. BIOS D. once setup.co Answer: D m 300 ." . Like a hard drive. floppy disk drives can no longer be purchased new. Like DVD. floppy drives have a 5. Any Time. CCFL C. B. LED Answer: B QUESTION NO: 990 Which of the following password.ROM drives. is necessary to be entered before booting into the operating system? A. Because it is antiquated technology.25-inch form factor and must be installed in the larger drive bays C. D.www.com Ac tua lTe sts QUESTION NO: 989 .

Floppy D. D." . The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. the portable computer will automatically connect to a wireless network. Network C. which statement concerning CPU and RAM configuration is most true? A.com Ac tua lTe sts . a portable computer with a docking station is generally connected to a local wired network. For example.co m 301 . B. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. Hardware profile C. Driver signing D. however. Roaming profile B. if it is used in a hotel or on an airplane. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. Live CD B. "Pass Any Exam.actualtests. Which of the following feature enables that? A. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. modern operating system on a computer lacking mutable secondary storage? A. C. Any Time.www.

malicious software that changes the user's home page D. what is your recommendation so as to avoid the potential damage during transit? A. a customer calls you and is wondering what requires special attention if he wants to ship a laptop." . malicious software that is self-replicating and self-propagating B. Remove PC card adapters B. Remove DVD. FTP B.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m .com 302 Ac tua lTe A. HTTP sts .www. Remove Backlight D. VPN C. Remove LCD C. malicious software that monitors Internet surfing habits C. As an experienced technician.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company. WAN D. During your working hours. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A.actualtests.

which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 .co m 303 . A VPN is a secured line of communication between two points through a public network. C:\System32\Win B. C:\Win\System32 "Pass Any Exam. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A.actualtests. Subnet mask C.com Ac tua lTe Refer to the following descriptions.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. True B. C. Default gateway D. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. C:\System\Windows32 C. IP address B." . A VPN is a private network between two computers using wireless cards without using a wireless access point between them. DNS server Answer: A.B A. D.www.) A. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Any Time. B.

com Ac tua lTe A. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. Screen D. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot. System lock-up sts When a Windows-based application attempts to access memory another program is using. ZIF C. LPGA D.co QUESTION NO: 1002 m 304 . General protection fault C. It also occurs when a program tries to access a memory address which does not exist. Socket479 B.actualtests. SPGA "Pass Any Exam. Illegal operation D." . Windows protection error B. what is the error that will be generated? . Inverter C. Backlight B.www. Any Time.CompTIA 220-701: Practice Exam D. QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A.

Double-sided. Left-clicking the mouse and double-clicking the Taskbar C.co m 305 . double-layer DVD+R B. single-layerBlu-ray disc C. Controller C.actualtests. Hard disk D. single-layer DVD. No other given options can store roughly more than 17GB of data.R D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. Any Time. Drive interface B. Double-sided. The dual layer capacity of Blu -ray disk is 50 GB. pausing until the pointer turns into a double-headed arrow." . single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format. Highlighting the Taskbar and double-clicking in the center tua lTe sts .www. Single-sided. Host adapter Answer: A "Pass Any Exam. Right-clicking the mouse and dragging the Taskbar to make it bigger B. Moving the mouse pointer to the top of the Taskbar. and then clicking and dragging D. Double-sided. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A.com Ac A.

What term do you use to describe attacks of this type? A. you explain. you notice a discolored area. Spilled liquid B. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system. IDS system C. 22 C. and a host adapter. QUESTION NO: 1007 To increase security. controller. you're trying to educate users on the importance of security. 23 D. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. Biometrics "Pass Any Exam. A HDD magnetically stores data on discs that are known as platters.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk. Improper manufacture C." . Perimeter security D. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. Power surge D. Social engineering B. You explain to them that not every attack depends on implementing advanced technological methods. take advantage of human shortcoming to gain access that should otherwise be denied. 21 B.actualtests. What is usually a cause of this? A. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard.co m . Any Time.www. Which port will you need to block to prevent Telnet from being used? A. Some attacks.com 306 Ac tua lTe sts . you decide to use your firewall to block the Telnet protocol.

www. This is because it is not only high speed but also supports isochronous data. 15 B. such as video devices. which can connect up to __peripherals in a daisy-chained topology. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A. to describe their 1394 products. 63 D. lTe sts . /help C. It was used with trademarked name FireWire.link and Lynx.actualtests. /more Answer: A QUESTION NO: 1012 "Pass Any Exam. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. which means delivering data at a guaranteed rate. 127 C. Other companies make use of other named such as i.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple." . /? B. /and D.co m 307 .CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. A. Any Time. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time.

tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics." . Ink cartridge B. Answer: D "Pass Any Exam. Any Time. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. Left-click a directory and choose Find. C. sts . B.exe at the command prompt. Daisy wheel D. Click Start-> Search. D. Click Start-> All Programs-> Search.actualtests. Toner cartridge C. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle. Tracert D. Ping B. Ipconfig C.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. Toner cartridge are used in Laser toner cartridges contain dry ink (toner). how can you start a search for files and folders? A.www. Run search.co m 308 . A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. Paper tray Answer: A QUESTION NO: 1014 In Windows XP. This ink is fired through Ink Cartridge.

Class A B. Provide properly maintained tools and equipment. Display an OSHA poster in a prominent location.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A.226.18. Any Time. Berg "Pass Any Exam. Ensure that there are no safety hazards in your path. Attend yearly OSHA safe work environment seminars. Answer: B. Class C D.) A. D. This is not a valid IP address . B.co m You have a computer with the IP address 171.actualtests.www.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Keep records of accident reports. What class is this address? . Answer: C.1. Lift by bending over at the waist. which of the following are good procedures to follow? (Choose all that apply.) A.C. AT system connector B. Carry monitors with the glass face away from your body.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment. Class B C. C." . D. Use a cart for heavy objects. B. C.com 309 Ac tua lTe sts A.

True B. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. . What two things are the most likely causes of this problem? (Choose two. as well as additional ports. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. S1 B.com Ac tua lTe sts The docking station adds expansion capabilities. A broken cleaning blade Answer: C. A faulty transfer corona wire B.actualtests.CompTIA 220-701: Practice Exam C. ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A.) A. to a laptop. without sacrificing the mobile computing functionality of the machine. Any Time. you see residue from previous images on the output." .D QUESTION NO: 1022 "Pass Any Exam. Molex D. An overheating printer C.www. S2 C. For example. A bad erasure lamp D.co m Answer: C 310 . S3 D. S4 QUESTION NO: 1020 A.

SoliD. The technician will get back to them as soon as possible. Therefore they use Molex connectors. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. the customer is anxious to know when he might come back to pick up his computer.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Give the customer an estimated time for repair based on the technicians assessment.actualtests. Recently. Ask the customer when they would like to have the work completed. D. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year. Molex connectors are used with PATA hard drives. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets." . C. C.www. SATA hard drives most often use the same type of power connector as PATA hard drives. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope.com 311 Ac tua lTe sts .state drives D. Inform the customer that others are waiting. Memory cards C. What is the best answer to that? A. The 4 pin Berg connectors provide power "Pass Any Exam. there is something wrong with it. Before leaving the Repair Center. he takes the computer to the Repair Center and as a technician.co m . Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. B. So. but he has no idea what the problem is. Any Time. B. D. Thumb drives B. while Berg connectors are used with floppy drives. Ask the customer to check daily to see when it is completed. you are responsible for fixing the problem.

"Pass Any Exam." . 300volts B. It also allows you to write notes directly on the screen with a special pen called stylus.actualtests. Both SATA Power connector and Molex connector cannot be used on the same drive. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A.www. Luggable B. lTe sts . The P8 and P9 connectors are used by AT-based motherboards.com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3.000volts C. Tablet C.CompTIA 220-701: Practice Exam supply to floppy drives. Any Time. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector. The charge below 3.000 volts to feel a shock. 300. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors. It has a fliparound screen and can be held like a large notebook. 30. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting. 3. SATA hard drives and PATA hard drives do not use the same type of power connector. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A.co m .000volts D.000 volts is below human sensation. Netbook D.

CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB.co m 313 . True B.com Ac tua lTe sts .www. Any Time. eSATA and Express Card/54 are examples of hot pluggable devices A.actualtests." . False Answer: A "Pass Any Exam.

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