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220-701 (2)

220-701 (2)

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Published by Colin Muffley

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Published by: Colin Muffley on May 15, 2011
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CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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QUESTION NO: 10

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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Any Time. C. Flash C. The PC needs a NLX to ATX adapter. B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. Trusted Platform Module (TPM) B. Tape D. HDD Answer: D QUESTION NO: 20 "Pass Any Exam. Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. D. Which of the following is needed to solve this issue? A. WiFi Protected Access (WPA) D. Which of the following can be disabled in the BIOS to prevent this message from appearing? .actualtests.www." . The PC needs an AT-to-ATX adapter.co m 7 . SDD B. The PC needs a 24-to-20 pin ATX adapter. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. Intrusion detection C. The PC needs a 26-to-20 pin ATX adapter.com Ac tua lTe A.

After extracting the driver.com Ac tua lTe sts A. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound. DVI B. 6-pin mini-DIN D.actualtests. Satellite D. MIDI C.co m Which of the following connectors are used for musical equipment? 8 . Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D. Any Time. DSL B. System Information B.CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP. Device Manager> expand 'Sound. Hardware Compatibility List "Pass Any Exam. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A." . video and game controllers'>double click on the name of the sound card> Troubleshoot' B. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. Cable C.www. how would the technician update the driver? A. HDMI .

and 2 short beeps. Toner is sprayed to the media.255 C. 192.255 D. 1. B. Heat is applied to heat-sensitive media to create an image. Which of the following components has MOST likely failed? A. Power supply C. "Pass Any Exam. sts In the laser printing process.255. 128. the beep codes may vary.1. Sound card B. Watson D.0. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur.255. D. which of the following is true? .255.0.CompTIA 220-701: Practice Exam C. C. 224.255.255. NIC D.www. A wax-based substance is melted and applied directly to the media.0-191. Dr. Any Time.1." .255.255 B. Toner is applied to a photoconductor and transferred to the media.co m Answer: A . Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A.0-255.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long.0. because of the wide variety of models shipping with this BIOS.0.actualtests.0.255.0-223.0.com 9 Ac tua lTe A. However.255.1-126.

PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue.actualtests. WPA encryption B. Which of the following describes the method the technician would MOST likely use? tua lTe sts A.co Which of the following connector types is used on CAT5e cable? m . BNC . Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. The technician comes to the conclusion that liquid was "Pass Any Exam. MAC filtering C. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. RJ-11 D." . RJ-45 B. DVD C. Blu-Ray D. After questioning the user. ST C. in which the keys are not typing anything within document editing software. NAT translation D.com 10 Ac A technician is installing Windows Vista onto a new computer locally. the technician discovers that the user was eating lunch while typing the document. Floppy B.www.

3 V for power supply. PCI . D. Ask the user open-ended questions. C. B. Make closing notes of the repair. Replace the keyboard with a new keyboard. C. Replace the fuser in this printer. Update the firmware in the printer. Which of the following should the technician do FIRST? A. B. Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). D. Check the ink cartridges for proper ink levels. Check the toner levels in the printer. RAM." . 5 C. 24 Answer: A.co m . AGP and ISA cards) used 5 V or 3. Any Time. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. The printer successfully feeds paper through the unit while running the manufacturer's print test. which of the following would be the NEXT step to follow? A. Verify the system functionality. chipset. because most of the electronic components (CPU.3 V rails. 6 D.CompTIA 220-701: Practice Exam spilled onto the keyboard.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. According to the troubleshooting theory. QUESTION NO: 33 "Pass Any Exam. 3.com 11 Ac tua lTe sts . A. but nothing is being printed on the paper.3 B.actualtests. 15 E.www.

Which of the following should the technician perform FIRST? A.www. 21 B. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A.actualtests. Barcode reader B. Reduce heat on a component through evaporation C. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer. Run a System Defragmentation D.co m 12 .CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A.com Ac A. Update the video driver B. Provide for heat transfer from a component to theheatsink D. Smart card reader C. 80 "Pass Any Exam. 25 D." . when the video game starts the computer crashes. KVM D. Roll back the video driver C. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts . Insulate a component from the friction of theheatsink B. 23 C. Any Time.

Ask the user to close the document so that the work can proceed.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. C. Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A. B. Leave the document open and do not mention it to the user and proceed with the work. Close the document without commenting to the user and proceed with the work.co m . Recommended for analog phone lines B.actualtests. Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. Intrusion detection C. Which of the following steps would be BEST to take? A. the technician discovers the customer has a confidential document open. Flexible PVC outer jacket C. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. Complex logon passwords D. Upon making the connection. D." . Any Time. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them. Power on password B.com 13 Ac QUESTION NO: 39 tua lTe sts . Without it the computer will not "Pass Any Exam.www. When the system is first turned on it will prompt for the Power On password. Copy the document to a network drive as a backup so that work can proceed. Recommended for ceiling use only D.

LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found.www. sts . D. Any Time. C." . The expansion slot needs to be enabled in the BIOS first. B. BNC D. The computer's BIOShas the USB printer below the hard disk in the boot order priority list. the card refuses to fit into the expansion slot. Which of the following is MOST likely preventing the machine from booting normally? A. C. The card is a PCMCIA card and the laptop supports PCI Express cards. RJ-11 C. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area.' It has a USB flash drive. The card is a PCI Express card and the laptop supports PCMCIA. The card needs to have the compatibility jumpers set before it can be installed into the system.com Ac QUESTION NO: 42 tua Answer: D lTe A. USB printer. RJ-45 B. and USB webcam installed and connected.co A technician is trying to install a previous-generation expansion card into their new laptop. The computer's BIOShas the flash drive above the hard disk in the boot order priority list.CompTIA 220-701: Practice Exam continue to boot. B. Answer: B "Pass Any Exam.actualtests. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. D. Which of the following is MOST likely the reason? m 14 . QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A. However.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Answer: A

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another user begins asking irrelevant questions. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . Start>Settings>Network Connections B. the technician checks the port the printer is assigned to and finds it is set to LPT1:. Delete personal data Answer: B.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS.actualtests. A. B. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Delete existing programs D.co m .www. After checking to make sure the network printer is available.com 21 Ac A technician receives a computer that is having trouble printing to a network printer. Update the BIOS C. It is inhibiting progress because the technician cannot concentrate and becomes irritated. D. Upgrade the firmware E. which of the following are best practices? (Select TWO). Politely inform the user that all questions will be answered later. Request the manager to assist in the situation. C. Which of the following devices are the additional four pins used? "Pass Any Exam. Which of the following is the BEST course of action? A. Take a long break to step away to relax and refocus. Upgrade the processor B. Start>Settings>Control Panel>Administrative Tools C. Leave the station and call another technician to complete the repair. A.D QUESTION NO: 64 While a technician is working on an employee's computer. Start>Settings>Control Panel>Accessibility Options D." . Any Time.

Personal calls B. Timeliness D.CompTIA 220-701: Practice Exam A.com Ac A." . a user is unable to print documents to locally attached printers or network printers. Incompatible print driver D. Extra drives B. The processor C. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . Features C. The user was able to print previously. Applets B. Extra RAM D. Incompatible cabling B.co m 22 .actualtests. Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. Widgets D.www. Printer hardware problem C. Print spooler is not running tua lTe On a Windows computer. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A. Any Time. Cultural sensitivity C. Positive attitude Answer: A "Pass Any Exam.

CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A.com Ac tua lTe sts . printer. Anti-virus software D. Use a dry paper towel and an anti-static strap C.www.11b C. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard. Use a slightly damp cloth and a vacuum D. monitor. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2. 802.11a B.4GHz band with a maximum data rate of 11Mbps? A. 802. Use a lint free cloth and glass cleaner B. and network when using a laptop? "Pass Any Exam.actualtests. 802." . 802.co m 23 .11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A. Any Time. Anti-adware software C. mouse.11g D. Anti-spyware software B.

Listen and do not interrupt the customer. Restate the issue or question to verify understanding. 192. Network hub C.www.0. C.0 Answer: D "Pass Any Exam. a technician's NEXT course of action should be to: A. Any Time. After they finish explaining.actualtests.co m 24 .255 C.0 B. Allow the restoration of a previously made image of a desktop through the command prompt. 255. Offer different repair options for the user's convenience. D. Provide a way to access the hard drive in an emergency through the command prompt. C. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. Docking station D.255 D.255. B. D. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts . Provide a way to recover corrupted print jobs through the command prompt. Bluetooth B. 127.0." .255.0.CompTIA 220-701: Practice Exam A.255. Delete a virus that has infected the hard drive through the command prompt. Provide proper documentation on the services provided. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation.com Ac tua A.255. 224. B.0.

www." . B.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. D.actualtests. Stylus "Pass Any Exam. The processors are made with a 64nm manufacturing process. Hyper-threading B. The processors have an additional 64 instruction sets. Quad core processing D. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. SpeedStep technology C. Blu-Ray D. C.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . The processors provide a 64-bit register. SD card B. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. Any Time. The processors contain 64K new transistors. Zip drive C. Dual core processing . AMD Athlon 64 and 64 FX? A.

The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface. FAT32 B. "Pass Any Exam." . AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone. Biometrics D. CDFS .www.CompTIA 220-701: Practice Exam B. FAT C. PCIe C. PCI B. NTFS D.actualtests. ISA D.co m Which of the following file systems MUST be used when implementing EFS? 26 . QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. Smart card C. The hard drive needs ATA drivers loaded via the F6 option during install. Which of the following is the MOST likely reason? A. Any Time.com Ac tua lTe sts A.

CompTIA 220-701: Practice Exam B. Docking station Answer: D QUESTION NO: 85 A. KVM C. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A. The hard drive is incompatible with Windows XP and needs replacement. Any Time. otherwise it may try to boot from floppy ). A biometric device D.co m . The hard drive needs SATA drivers loaded via the F6 option during install. Just at this point press F6 and show the drivers on the floppy. The hard drive did not have the jumpers configured correctly and needs to be checked.www. which of the following troubleshooting steps should be done? "Pass Any Exam.com 27 Ac A technician has a security device which displays a number that changes overtime. C." . A smart card reader B. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it.actualtests. Before the drive is replaced. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. A token device C. D. PCMCIA card D. Of which of the following is this an example of? tua lTe sts . After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. PCI Express card B. it will ask you if you want to install drivers.

MSCONFIG Answer: B QUESTION NO: 89 802. msinfo32. Device Manager B. sts .com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. The preferred way to make changes to services is to launch services. gpedit. The first is to use the MS Configuration Utility by typing msconfig. this is fine. Perform a backup D.actualtests. services. services. but the information is limited. MSINF032 D. MMC C. software and network components? A.msc from the Run option on the Start Menu.11g has the potential to support up to: "Pass Any Exam. Establish a theory of probable cause B. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A.exe in the Run box accessed via the Start Menu.co m . Any Time.exe C. Identify the problem C. The Services window will open. followed by clicking the Services tab." .exe D.www.CompTIA 220-701: Practice Exam A.mmc B. If you want a quick visual of which items are running or stopped.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware.

Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A.www. B. 100Mbps. D. C. that causes the system to "crash. Driver updates for new installations B.com Ac tua A." . 54Mbps. Windows Vista Home "Pass Any Exam.actualtests.CompTIA 220-701: Practice Exam A. Any Time. 50Mbps. Firewall B.co m 29 . known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. Passwords D. Save information for critical files before system shut down C. Smart cards C. Windows Vista Ultimate B. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 ." The term is named after the color of the screen generated by the error. 11Mbps. Diagnostic purposes of a critical system error D. of a non-recoverable nature. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A.

C:\Users\ D. Any Time. Swap the A/C adapter D. Windows XP Home D. C:\ProgramFiles C." .co m . Plug the laptop into a UPS Answer: C "Pass Any Exam.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. A. LCD C.CompTIA 220-701: Practice Exam C. CRT Answer: A. Microwave E. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO). Cordless phone B. C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86). C:\Windows\System32 B. QUESTION NO: 95 A laptop's battery will not charge.com 30 Ac tua lTe sts .www.actualtests. Which of the following BEST solves this issue? A. a technician should look in which of the following default locations? A. Magnet D. Remove all unneeded peripherals B. Toggle theFn keys C.

SDRAM D. Internet Explorer Properties D. A private tunnel through the Internet to securely communicate with a remote network. Any Time. Control Panel C.com Ac QUESTION NO: 98 tua Answer: B lTe A. BIOS B. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. D.www." . B. C.co m 31 . Which of the following memory types would be the correct type? A.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. RIMM B. A network which has no connection to the Internet and is private by design. A security encryption feature that encrypts wireless traffic with an access point for communication. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam. DDR RAM C. Where can the technician configure this setting? A. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. sts .

SNMP D.RW C. Check for the latest motherboard firm ware updates. A. Any Time. USB 001 B. ISA C. Test the software and hardware drivers before the operating system loads.DL B." . CD.www. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A. D. IEEE 1394 "Pass Any Exam.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO). C. DVD.co m 32 .R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO).actualtests. DVD. Load the operating system into memory during power on. A.com Ac tua lTe QUESTION NO: 101 sts Answer: B . IP_ip_address E.R D. B. \\computername\sharename C. Test the essential components of the system during power on. AGP D. Which of the following types of portable media offers the LARGEST storage capacity? A. PCIe B. CD. EISA E.

Answer: B QUESTION NO: 104 A. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. Helpprevent moisture buildup in the case. Any Time. The cooling of some components can be reduced or totally eliminated and can cause damage.actualtests. if your PC's enclosures are open. SMTP B. a technician notices that several unused expansion card slots have open ports. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol. HTTP C. Help limit electrostatic discharge (ESD) inside the case. HTTPS D. sts . Helpensure proper air flow through the case. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer. This address can be verified from printer's configuration. D. then the cooling of the PC changes dramatically.co m 33 . B.CompTIA 220-701: Practice Exam Answer: B. QUESTION NO: 105 "Pass Any Exam.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer. However." . Helplimit radio frequency interference (RFI) inside the case. C.www.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components.

D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. T-Connector B.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A.com Ac tua lTe sts . C. The print queue window from system tray B. E. RJ-45 "Pass Any Exam. The printers IP address has changed. Answer: C. The printer needs to have a cartridge replaced. Sometimes. QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A. A job in error status is at the top of the print queue. Which of the following is the MOST likely cause of the issue? (Select TWO). Sometime if the IP address of the printer is changed you cannot print.www.co m 34 . you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. New drivers have been released and need to be installed. D.actualtests. The printer would not start printing again till that print job is removed from the queue. Print spooler view in the Printers Control Panel D. B. BNC C. Properties of the printer from the Printers Control Panel C. A. Any Time. To find this problem you can ping the printer from your computer." . certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. A technician has verified the printer is online and prints a configuration page from the printer. QoS for printing is not functioning over the LAN. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using.

3x C. Start>Run>typeipconfig>click OK and ask user to read the results. 1x B.com 35 Ac A user calls and says they cannot get to the Internet. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. You can type the Ipconfig command by "Pass Any Exam. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN).D QUESTION NO: 109 A. The Syntax IPCONFIG /all displays full configuration information. 6x D. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector. Any Time.CompTIA 220-701: Practice Exam D. A.co m ." . especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO). C. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. 1x and 8x bus speeds can be used.actualtests. D. 24x Answer: A. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. 8x E. B.www. sts . Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results.

The DNS server strictly functions as an ip address lookup for a given domain name. press F2.com Ac tua lTe sts QUESTION NO: 111 . chkntfs B. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) . Provides resolution of host names to IP addresses. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A.. Secures network traffic through shared key encryption. Recovery console C. Dynamically assigns IP addresses for easy client configuration. B. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . Provides security for a network through the use of ACLs. The recovery process will start..www. A. QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO).CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command.co m 36 .actualtests. Any Time. Which of the following is needed to perform an ASR restore in Windows XP? A. you need Operating system CD and the recovery floppy disk that you have created." at the bottom of the screen. C. D. Operating system CD B." . dxdiag "Pass Any Exam. Vendor recovery CD D.

Space set aside by Windows for use by the virtual memory swap file. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. tracert D. C.CompTIA 220-701: Practice Exam C. Parallel port B. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. Answer: D A. B.actualtests. This partition is not assigned a drive letter and is not accessible from Windows. IEEE 1394 port D. Space reserved by the drive manufacturer for firmware. Any Time. Serial port C. ping Answer: C.co m . A recovery partition put there by the manufacturer. A potentially dangerous virus has been downloaded onto the system. sts ." . Which of the following is the MOST likely explanation for this extra partition? A. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique.www. ipconfig E. D.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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Which of the following hardware is hot pluggable? (Select THREE).

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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Having arrived onsite.CompTIA 220-701: Practice Exam Explanation: First check the boot order. You should always use the test page feature from the printer properties. Control Panel> Accessibility Options> General "Pass Any Exam. Which of the following is the correct path to change the language settings? A. not from an application. Print a test page. Excessive internal display brightness is set.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. B. C. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. Replace the fuser. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. Insufficient memory for the OS.actualtests. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts." . B. D.co m Answer: D .www. C. D. Any Time. The processor is improperly seated due to bent pins. Clean the toner cartridge. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. Change the paper. Which of the following should the technician do NEXT? A. to test printing. the technician has a discussion with the customer and reviews some examples of their print jobs. sts . which you already know. The airflow is blocked. If that does not work then you may need to delete and reinstall the printer.

802.www. When connecting the laptop to a wireless network. Perform a self-test page. D." .11g standard if you want to use a standard that can support communication up to 54Mbps. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop.11x C. the technician successfully tests for speeds of up to 54 Mbps.11g B. B. 802.11x refers to the family of 802.11b D. Print a test page.actualtests. Control Panel> Regional and Language Options> Regional Options C. 802. and Bluetooth supports communication up to 3Mbps. 802.co m 45 .com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. Which of the following would be MOST likely to fix the problem? "Pass Any Exam. Control Panel> Regional and Language Options> Regional Options> Customize D. C. Reboot the computer.11b supports communication only up to 11Mbps.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A. 802. sts . 802.11 standards. Cycle theprinters power.CompTIA 220-701: Practice Exam B. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. Which of the following standards of wireless card did the technician install? A. Any Time.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

"Pass Any Exam. Any Time." - www.actualtests.com

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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Upgrade to Windows XP Home directly from Windows 95. B. Upgrade to Windows 95 OSR2. Which of the following describe the potential upgrade paths? (Select TWO). Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. D.www. Upgrade to Windows NT4. C. Turn off the laptop. A. D. C. and then turn off the device." . D. True positive D. False negative B. Defragment the hard drive weekly. Upgrade to Windows 98SE then to Windows XP Home. Remove the driver from Device Manager.co m 52 .C QUESTION NO: 157 To lengthen the life of computer hardware. B.actualtests. True negative C. E. C. "Pass Any Exam.CompTIA 220-701: Practice Exam A. Degauss the display and drives. B. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. Perform a clean installation of Windows XP Home. Remove hardware in Control Panel. it is BEST to perform which of the following actions on a routine basis? A. Answer: A.0 SP1 then Windows XP Home.com Ac tua lTe sts . and then remove from laptop. then to Windows 98SE then Windows XP Home. Clean out the dirt with a damp rag. Clean out the dust with compressed air. Any Time. Stop the device.

updated drivers. The printer does not recognize the font type. C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A.www. HKEY_CURRENT_CONFIG D. Which of the following is the MOST likely cause? m 53 . a balloon in the system tray indicates a print job has failed to print.com Ac tua lTe A. B. Printer firmware needs to be updated.co When trying to print. The technician has the correct. B. HKEY_ CURRENT_USER B. The computer needs to upload the print job.actualtests. C. The high encryption package is not installed. sts . HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. but is unable to successfully install the drivers." . The paper needs to be replenished. Any Time. The modem is not functioning properly. Which of the following would be the MOST likely cause of the problem? A. HKEY_USERS C. Answer: C QUESTION NO: 162 "Pass Any Exam. D. The modem is not recognized in Device Manager. The account does not have permission to install drivers. D.

EXE B.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop. Electrical tape B. a technician finds a wire with insulation damage from rubbing up against a cooling fan. Any Time. which of the following should be removed to avoid damage during transit? A.ROM drive "Pass Any Exam.EXE C. LCD C. PC card adapters B.EXE D. Electromagnetic Interference (EMI) B." . Masking tape C. CONVERT.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . Duct tape D. TASKMAN. SPUNINST. PROGMAN. Mercury C.co m 54 .actualtests. Lithium D.com Ac A. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer.www. Which of the following should be used to repair the wire? A. DVD.

www. LDAP B. Directly spray the vents with compressed air. POST C. BIOS D.co m Answer: C 55 . Which of the following is the BEST preventive maintenance procedure that the technician should perform? . C. Use a moist rag to clean the vents monthly.com Ac tua A. Periodically clean the vents using a small vacuum cleaner. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Electromagnetic interference B. High voltage discharge C. Install ceiling fans in the room. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. D.actualtests. Which of the following should the technician take under consideration? A. Radio frequency interference D. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. Any Time." . B.CompTIA 220-701: Practice Exam D.

Fiber B.com Ac tua lTe A. Electrical safety with the extra network cables C.actualtests. Any Time. Cable D.www. sts .co m A customer brings a PC for a technician to repair. D. Get the customer contact information. Which of the following can the technician do to better understand the customers issue? 56 . Location of the PCs with respect to each other D. and then confirm the findings with the customer. DSL C. Begin running diagnostic software and confirm findings with another technician.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Which of the following should the technician keep in mind when setting up the lab? A. Cable management to avoid trip hazards B. C. run diagnostic tests. Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam. B." . Ask open-ended questions to gather the symptoms. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.

co m 57 . To allow alternating current to be used instead of direct current D.actualtests.com Ac tua lTe sts QUESTION NO: 174 . Converts AC power to DC power that a computer can use to operate and charge its battery. Answer: D "Pass Any Exam. To allow the power supply to operate at different voltages B. DSL B. To change the voltage coming from the wall C. Filters incoming voltage spikes and surges. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. Any Time.www. D. Changes DC power to AC power to charge the battery and enhances portability. B. SSID D. Fiber Answer: D QUESTION NO: 173 When setting up a WAP. WEP C. which of the following is broadcasted by default and should be disabled? A." . WPA B. RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. Allows for a portable computer to be easily moved without being plugged into an outlet.CompTIA 220-701: Practice Exam A. Satellite D. C. Broadband C.

DIMM C. SODIMM B.www.co Which of the following has the speed of PC2700? m QUESTION NO: 177 . Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. Impact B. Any Time. DDR B. Laser D.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A. DDR3 D. Thermal B. DDR2 . RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A. Dot Matrix C.actualtests. SDRAM C.com 58 Ac tua lTe sts A." . Laser "Pass Any Exam. SIMM D.

Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. ISA B.CompTIA 220-701: Practice Exam C. Color Laser D. Inkjet D. tua lTe A." . Inkjet C. HTTP B.www. AGP 4X C. PCIe X16 Answer: C "Pass Any Exam. WAN sts Which of the following allows a secure connection between two points? .com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location. PCMCIA D. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A. Thermal B. VPN C.actualtests. Any Time. FTP D.co m Answer: A .

CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A. Replace the LCD inverter. Remove the hard drive and destroy it.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. Replace the video card inside the laptop. B. ct23&P#h~ Answer: D A. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . D. Run a large magnet over the top of the hard drive several times. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. rw2%HN D.www. D. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. Remove the memory and destroy it. C.actualtests. Reformat the hard drive to a clean state using the format command. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display.co m 60 ." . CompTIA558475 C. SR1234ct B. B. C. Any Time. Make sure the OS has the latest video drivers installed. Make sure the laptop display is enabled.

IEEE 1394 B.co m 61 . USB 1. Any Time. 10000Mb/s D.www. USB 2. DDR333 C." . USB 1. 1Gb/s Answer: A "Pass Any Exam. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. 100Mb/s B. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A.0 C.com Ac tua lTe sts QUESTION NO: 188 . PC2100 B.CompTIA 220-701: Practice Exam A. 1000Mb/s C. DDR400 D.1 C.1/2. SATA D.actualtests. S/PDIF B. IEEE 1394 D.

Set the refresh rate to the lowest the monitor can display. Provides use of more powerful video graphics accelerators. Set the resolution to the highest the monitor can display. "Pass Any Exam. D. C. D. Control Panel C. The maximum amount of memory a given system can potentially have.com 62 Ac tua lTe sts A. Degauss the monitor. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Provides addressing of memory beyond 4GB. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A.actualtests. B.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A." . Flash memory used to hold temporary files before deletion. Start Menu D.www. C. Provides use ofPCIe X16 expansion slots.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . Provides access to larger hard drive partitions. B. Calibrate the monitor. . Program Files B. C. Data written to a disk located in a paging file that would not fit into the systems RAM. B. Any Time.

com Ac tua lTe A. A portion of physical RAM that is mirrored to the hard drive for redundancy. D.CompTIA 220-701: Practice Exam D. Larger capacity than traditional magnetic drives C.actualtests. D. B. C. Off). Any Time. C.co m Answer: D 63 . Answer: D QUESTION NO: 197 "Pass Any Exam. and outcomes. send broadcast packets over the LAN to all computers simultaneously." . Lack of drive heads and platters D. Higher data integrity sts Which of the following is a characteristic of solid state drives? . actions. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A. Establish a theory of probable cause. B. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A. resume from a low power state when it receives a network packet telling it to do so. Document findings. Built-in encryption standards B. Hibernate. Verify full system functionality. collect all packets that are sent to any device on the LAN. Identify the problem.www.g. send packets to other network devices on the LAN instructing then to enter a low power state (e.

D.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Set up a local print queue.E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Were there any new software updates done? Answer: B." . Has the monitor been replaced recently? E. Share out the printer from the attached computer. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. it just keeps rebooting. Which of the following is the quickest way to accomplish this? A. Is the power cable on the monitor loose? D. Are you sure the power button is not stuck? B. RAID 0 "Pass Any Exam.com Ac tua lTe sts .actualtests. Which of the following RAID levels should be implemented? A. A. Purchase an external Ethernet print card. Was there a power outage since yesterday? B. B. Was any hardware installed since it last worked? C. Which of the following questions should a technician ask to help determine what occurred? A. Any Time. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Are you sure you ran a find on the system and the program is just not misfiled? D. C.co m 64 . Move the computer and attach to the printer.www.

Allows the operating system to be rolled back to a previous point in time D. C. B. RAID 1 C. Answer: B. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer. track the process of the incident. model. D. B. help maintain a balanced workload for the help desk technicians. compose a record which allows user authentication. Answer: D A technician uses a call logging process in order to: (Select TWO). A. RAID 4 D. Identify the hardware make. Elevate the call to a higher level of support.com Ac tua lTe sts QUESTION NO: 202 . Identify the user and associated problem.co m 65 . E." . Allows the operating system to assigns dates so that user data files are backed up C. which of the following should the technician do FIRST? A. C. and serial number. identify common issues among multiple users. Assign an appropriate priority for the issue. Any Time. select the appropriate priority level for the issue. D. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam.actualtests. Allows the operating system to be backed up with immunity to virus activity B.www.CompTIA 220-701: Practice Exam B.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A.

E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).RW C. The hard drive light is constantly on.actualtests. "Pass Any Exam.RW+ B. C. Any Time. D. Increase system security B. E.CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. A. Dual-sided DVD ." . Empty the recycle bin and deleted email items. Utilize less memory C. DVD.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO). DVD. Userestore point to roll back the computer to a previous date. Use thecheckdisk utility.www.com Ac tua lTe sts A. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Blu-Ray D. Longer chip life Answer: C. Use the defragment utility. Answer: A. B. A. Increased network speed E. Use the drive compression utility. Increased performance D.co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 .

Inform the customer that others are waiting. The user states that they do have Internet connectivity. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). and asks when it will be done. B.D QUESTION NO: 208 A customer brings a PC in for repair.actualtests. DVI C. QUESTION NO: 209 A. D. Check for any updates to the program. CGA D. USB B. Give the customer an estimated time for repair based on the technicians assessment. B. Which of the following is the BEST response for the technician to give? A. A. The technician will get back to them as soon as possible. C.co m . Ask the customer to check daily to see when it is completed.CompTIA 220-701: Practice Exam A.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. VGA E. Add an exception to the firewall for the program. Check the Hardware Compatibility List to see if the program is not compatible with the OS. Run the program as a local administrator." . D. Any Time. Encrypted passwords C.www. Logical token B. Ask the customer when they would like to have the work completed. RFID smartcards "Pass Any Exam. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . C. S-Video Answer: B.

actualtests. Retinal scan Answer: D. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Fingerprint reader E. UTP C. Disable the device in Device Manager. Any Time.com Ac tua lTe sts . Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD. C. B. Ensures that only certain devices can access the network C.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. D. Encrypts data traveling across the wireless network D. Contact the vendor for an RMA. Download and install updated drivers for the device. Which of the following would be the FIRST step in resolving this issue? A.co m 68 . a user is reporting system crashes and performance loss." . Plenum D.www.CompTIA 220-701: Practice Exam D. Answer: C "Pass Any Exam. Ensures all users physically login to the wired network B. Coaxial B. Try installing the device to a different port or slot.

Boot to the recovery console C. Driver signing B.co m 69 . the user would like the laptop to automatically switch to the wireless connection. Which of the following boot options would be MOST effective in troubleshooting this issue? A.ROM C. and after restarting their PC the display is no longer appearing.actualtests. can be used as a boot device to install a new installation of Windows Vista? (Select TWO).ROM Answer: C. Serial Cable B. A. Any Time.E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network. Wireless Zero Configuration D. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following.CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. Safe mode with command prompt D." . When the laptop is removed from the docking station.com Ac tua lTe sts . Hardware profile C. CD. USB drive D.www. Safe mode B. when locally connected. Which of the following Windows features BEST accomplishes this? A. Floppy drive E. DVD. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam.

sysprep "Pass Any Exam. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. Contains AES encryption D. Which of the following solutions would resolve this issue? lTe sts . Obscure word in a dictionary B.www. C. System Restore C. Contained in a text file C. Update the Antivirus definitions. Machine Debug Manager D.co m 70 . Contains special characters Answer: D.E QUESTION NO: 219 A.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Contains numbers and letters E. D. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). fdisk B. Security Center B.com Ac tua After successfully installing a free antivirus solution. Disable antivirus protection withinSecurity Center notification. B. Disable the antivirus logging in the Event Viewer." . Install the Microsoft Malicious Software removal tool. Any Time.actualtests. Windows reports that no antivirus software is currently protecting the system. A.

regedit D. Ghost is a third-party utility. QUESTION NO: 221 Which of the following is a class A IP address? A.1 B." . 10.168. 53 B. Any Time.1 D. WindowsVista Ultimate "Pass Any Exam. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts . 80 C.actualtests. 192. 224. telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer. Windows XP Home C. Windows XPMedia Center D.1. and WDS is available in Windows Server 2003. WindowsVista Basic B.0. RIS only comes with Windows Server operating systems.0.CompTIA 220-701: Practice Exam C. which comes with Windows 2000 Professional.com Ac A.0.16.0.co m 71 . 172. you need to use the Sysprep utility.www.1. 110 D.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A.1 C.

25GB. a performance value of system components. 9GB. D. remaining hard disk storage space. changes the boot sequence order. a technician has determined what has caused the problem.com Ac tua lTe sts . the speed and available bandwidth of Internet connections. D.7GB. B. C. 4. the reliability and speed of search indexing. Any Time. C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A." . Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A. B. B. makes changes to the registry. 650MB. can be used to modify desktop preferences.co m 72 .actualtests. Answer: C QUESTION NO: 226 The edit command line tool: A. Answer: D QUESTION NO: 227 While troubleshooting a computer problem. opens a text based word processor. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. D. C.www.

B. Any Time. check the HCL. Ask the user opened ended questions to see if they agree with the cause.CompTIA 220-701: Practice Exam A. actions and outcomes. D. Fingerprint reader E. perform a disk defrag. clean each component with an approved cleaning solution.com 73 Ac tua lTe sts . Computer Management B. Task Manager D. Which of the following interfaces should the technician use to manage current application processes on the users computer? A.www. Smart card B. Event Viewer Answer: C QUESTION NO: 229 As a best practice. Barcode scanner C. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). C. REGEDIT C. Optical recognition F." . before performing hardware upgrades a technician should: A. Document findings. Voice recognition D. archive old drivers. D. A. Verify full system functionality.co m . Secure ID Token "Pass Any Exam. B. Establish a plan of action and implement the solution.actualtests. C.

Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. which of the following file system should be used in formatting the drive? A.actualtests." .www. FilterKeys B. Start > Control Panel > System B.co m 74 .CompTIA 220-701: Practice Exam Answer: C.D. Right-click My Computer thenselect Manage C. Right-click on theprinters icon and select Properties D. Any Time.com Ac tua lTe sts . Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. ToggleKeys C. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam. UFS C. Encryption Keys D. NTFS B. FAT D.

Laptop computer C.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. LCD monitor D. Laser printer B." . diskpart D. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. Any Time. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A.www. Nothing else should be plugged into the UPS under a user's desk. format C. Which of the following is MOST likely the problem? A. Mouse and keyboard need to be cleaned. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on.com 75 Ac A. the AC adapter of the laptop and the computer. Hard disk failure or operating system needs to be reloaded. B. Bluetooth headset "Pass Any Exam. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts . The hard drive is in standby mode. convert B. Power cord is loose. C.actualtests. D.co m .

actualtests. Large screen television C. Windows Event Viewer B. Assuming the necessary slots are available. 3200 D. Any Time. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 .E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. Power cycle the computer. Data Execution Prevention Answer: B. 5300 tua lTe A technician is installing a RAM upgrade into a PC. A. Which of the following actions BEST resolves this issue? A. and the technician would like to install an additional two sticks of 512MB PC3200. CHKDSK D.CompTIA 220-701: Practice Exam B.co m .www. "Pass Any Exam. 2700 C. Replace the display adaptor. Reload the driver for the monitor. D. FilterKeys E. AM/FM radio D. Degauss the monitor. B." .com 76 Ac A. 2100 B. The PC is currently holding two sticks of 512MB PC2700. C. Windows Defender C. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO).

B. A set of firewalls and anti-virus programs protecting the computer D. Pass all computer components near a large magnet. An alert when the computer case has been opened C. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. MAC filtering B. Reformat the hard drive to a clean state using the format command. C. WPA encryption D. Erase the hard drive using a disk wiping program. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . WEP encryption C. Run FDISK on the hard drive.com 77 Ac tua lTe A. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. D.co A computer is being sold over the Internet. sts .actualtests. Any Time.www. An alert at logon when an unknown user has tried to logon B." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A.

We will have it back up within the hour.co m . Graphics card C. D.com 78 Ac tua lTe The file server had an expected outage this morning. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A. We believe the problem is the network interface card. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. Any Time. One particular caller demands to know exactly how long the system will be down. I am not the server technician so please do not take a bad tone with me. There is no way to tell how long this will take. Connect to it through a TCP/IP port C. Connect to it via an aD. Hardware and software are not exact sciences. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. TV tuner card B. Is your work solely depending on the server? Try to not be upset because before you know it. Connect to it through a computer share B. B. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam.www. C." . Video capture card D.hoc wireless connection D.CompTIA 220-701: Practice Exam A.actualtests. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. a notice appears on the screen which says the site is being blocked by a filter. the server will be back up. Which of the following would be the appropriate response? sts . A technician believes the on-board NIC is bad. We have identified the problem and we will have it back up as soon as possible.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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actualtests. Inform the user that the computer may not function as it did before the problem occurred. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. Change theusers permissions so that they cannot create any potential problems in the future. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. RAID 5 D." . Answer: A. D. Inform the user every step that was performed throughout the entire troubleshooting process. RAID 5 D. RS-232 B. A. which of the following should be done? (Select TWO). Verify full system functionality and implement preventative measures. and outcomes.CompTIA 220-701: Practice Exam Before returning a repaired system to a user.www.co m 85 . RAID 0 B. C. RAID 1 C. USB 1. E. actions. RAID 1 C. Any Time. RAID 0 B. B.1 "Pass Any Exam.com Ac tua lTe sts . Document the system findings.

NAT B. NIC E.www.CompTIA 220-701: Practice Exam C. IEEE 1394 B. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts . Modem F. Parallel D. SCSI D. Serial Answer: D. MAC "Pass Any Exam. PS/2 C." .com Ac A.E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A.actualtests. A. MAC filtering C. 802. Any Time. Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO).11n B. WEP C. Channel 11 D. SSID D.co m 86 .

" .co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). Use appropriate function toggle key to switch display mode. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop. MAC filtering D. but no display shows on the screen. Go into Device Manager and enable the projector.com Ac QUESTION NO: 276 tua Answer: B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. Which of the following could the technician do to send the display to the projector? A. Answer: A QUESTION NO: 277 "Pass Any Exam. Press F1 to shift display to the projector. C. Any Time. Reboot the computer. D. SSID C. Accessibility Options sts .actualtests.www. The projector is turned on. Administrative Tools D. Security Center E. the system will auto-select the projector on restart. System B. B. User Accounts C.C lTe A. WPA key B. m 87 .

Resolves queries for resolution of host names to IP addresses. Secures network Internet traffic through shared key encryption.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). C. D.www.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). Backup Tape C. Return the system to the user. IDE Hard Drive E. "Pass Any Exam. which of the following should be the NEXT action according to the troubleshooting theory? A. Recreate the problem and reapply the solution to ensure it worked properly. D. Digital Video Disc B. Any Time. Solid State Drive F. Answer: C QUESTION NO: 279 A. Answer: C QUESTION NO: 278 After the problem is resolved. Compact Disc D.actualtests. B. 1. Dynamically assigns IP addresses for easy client configuration.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A." . lTe sts . C.co m 88 .D.44MB Floppy Disk Answer: B. B. Verify that all other parts of the system are working properly. Provides security for a network through the use of ACLs. Inform the user of every step that was taken so the user can self-repair if the problem occurs again.

Open a command window and run net /?from the command line. Factory recovery partition B." .actualtests. select the Hardware tab. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A.CompTIA 220-701: Practice Exam A. A. select Status.www. Which of the following is the MOST likely cause of the problem? A. right click the Local Area Connection. Windows CD installation E. Answer: D. select Properties. The local user profile is corrupt. B. Open a command window and runipconfig from the command line. C. Installation from Microsoft. Right click on My Computer. The user selected an alternate hardware profile. users coworker to confirm what the user said and verify there is a problem.D. user to move so the technician can check the computer for problems.com 89 Ac tua lTe sts . Purchase a fully configured hard drive Answer: A. D.com D. B. Network installation F. and then click on Device Manager. B. D. "Pass Any Exam. C. Open Network Connections from the control panel. The user saved the files to a different location. E.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. Run the System Configuration Utility from the run line and click on the Services tab. Any Time.co m . The user accidentally deleted the files. XCOPY all files from another computer C. and then select the Support tab.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE).

Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A.CompTIA 220-701: Practice Exam C. user to explain the problem and listen without interrupting the user. Fiber D.actualtests. Increased RFI B. 328 feet (100 meters) C. Decreased ESD C. Any Time. 100 feet (30 meters) B. user to state the issue and stop the user when the technician has an idea of how to fix the problem. D. 492 feet (150 meters) D. ThinNet C.www." . Decreased EMI D. UTP B. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam.com Ac tua lTe sts .co m 90 . 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A.

IDE D. Task Manager D. Parallel port "Pass Any Exam.com Ac A. net use \\ComputerName\ShareName /persistent:YES :F D. Standard TCP/IP port B.co m 91 .www. USB port C. Any Time.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A.actualtests. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A." . net use \\ComputerName\ShareName /persistent:NO :F B. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . Serial C. SCSI B. Serial port D. MSCONFIG B. net use F: \\ComputerName\ShareName /persistent:NO C. ASR C.

Where would they find this setting? sts .txt B. System Properties>Advanced>Environment Variables D.co m 92 . Bootsect. System Properties>General C. Sysprep.ini file is an editable text file with one or more lines that reference partitions to boot to.dos D. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system.inf C. Boot. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A.com Ac A.www. PCIe C. AGP Answer: B "Pass Any Exam.ini Answer: D Explanation: To configure dual-boot computers. The boot. you need to edit the boot. System Properties>Advanced>Performance Settings>Advanced B. Any Time." .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A.ini that is loaded by the ntldr file that loads the bootstrap process in a system. Ntbtlog. ISA B.actualtests. PCMCIA D.

The speaker wires were disconnected while cleaning. Default gateway C.com Ac tua lTe sts . Hostname B.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. Any Time. Securing wireless access points D. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A. The default printer is out of paper or offline. B.www. Blocking harmful network traffic C. D.co m 93 . ISP D." . Storing passwords B. C. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam.actualtests. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A. A new security update is available for download. The UPS is disconnected from the wall. Which of the following is MOST likely the cause? A.

RG-58ThinNet D. B. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem. the functionality of the rollers was impaired and therefore ceased to transfer properly. Right-click My Computer > Help and Support B. Email applicationadD." . Cryptographic mechanism that identifies the sender as well as the message integrity B. the customer asks for an explanation the cause of the problem.co m . QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. Any Time. Start > Programs > Accessories > System Tools > Help and Support D.CompTIA 220-701: Practice Exam A. The process of removal is so complex that only those certified for repair should attempt to resolve. CAT5e C.com 94 Ac A. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam.www. C.actualtests. The situation was caused by irresponsible users that spilled coffee in the bottom tray. Which of the following is MOST appropriate? A. Due to condensation within the lower tray assembly. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . An infallible method which binds a signature to a message D.in which adds the signature block to all email messages C. CAT6 B. The paper jam was caused by moisture in the paper tray. Start > Help and Support C. D.

Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A. Generators eliminate the requirement to establish log-in attempt limitations. Generators create new passwords every time a user signs in to prevent social engineering. 2GB B.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 . D. Allows a LCD projectors output to display on a laptops screen B. Any Time. Generators extend the requirement to periodically change passwords.www. "Pass Any Exam. Generators eliminate ausers tendency to create passwords that can be a security liability." .com Ac tua lTe A. 4GB C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A. 8GB D. 128GB sts . C. B. Allows analog video output to a variety of devices C. Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO).actualtests. Allows digital video to a variety of devices D.

Any Time.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A." .co m . Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam. Fan C. Riser cards B. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Standoffs C. You should install only the standoffs that align with the holes in the motherboard. Screws D. CPU E.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case.CompTIA 220-701: Practice Exam A. Capacitors Answer: C.actualtests. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case. Heatsink D. DSL D. Cable C.www. Dial-up B. Motherboard B. sts .

16.25 C. 192. Temporary Internet Files B.0." .15 D.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A.168.0. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam. Malicious software that is self-replicating and self-propagating C. Malicious software attached to another piece of software D.www. Malicious software that is self-replicating and self-propagating B. Any Time.15 B.1.co m 97 . 172.actualtests. 169. Downloaded Program Files D. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A.com Ac tua A. Malicious software that changes theusers home page C. Malicious software that monitors Internet surfing habits B.0. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 .CompTIA 220-701: Practice Exam A. Malicious software attached to another piece of software D. 10. Browser Plug-Ins C.254.0.

Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash. USB hub C.www. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation.CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. Which of the following would be the BEST startup selection? A.com Ac tua lTe sts . Graphics adaptor D. Ability to bypass the IRQ channels to work directly with the CPU B. Ability to detect and correct single bit errors in memory D. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. Debugging Mode B.actualtests." . you would choose the Last Known Good Configuration advanced startup option. Ability to detect hardware incompatibilities and resolve them C. Safe Mode with Command Prompt C. Any Time. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Last Known Good Configuration D.co m 98 . KVM B. "Pass Any Exam.

Update all software to determine if this corrects the problem. Which of the following standards should the technician upgrade to? A. B.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. Any Time. 802.11a wireless card D. Restore the backup to a new hard drive. Check the security log for error codes. Apply the latest service pack. Boot into Safe Mode. C. Before the technician performs any diagnostics which of the following actions should the technician take? A. B. Which of the following should the technician do NEXT? tua lTe sts . Create a checklist of the most likely issues.www. Run a power supply test. 802. Answer: A QUESTION NO: 317 A customer receives a bluescreen message. C." .co m 99 . What is a bluescreen message? How should the technician respond? "Pass Any Exam.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system.11n wireless card C. Run a backup routine. Answer: B QUESTION NO: 316 A. 802. 802. D.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. D. The customer asks the technician.actualtests.11g wireless card B.

Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Network Hub "Pass Any Exam. and a regular mouse without having to connect all of the devices each time. In the office they want to use a 24 LCD monitor. Which of the following will allow this functionality? A. Docking station B. System clock feature D. B. RSA keys D. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. Explain that it is a message that assists in identifying problems based on the error code. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system.com 100 Ac tua lTe sts . full size keyboard. Daisy chain C. Pad locks C. Any Time. C. Which of the following is MOST likely causing the sound? A. Tell the customer that abluescreen is another name for stop error. Logical Token B.actualtests. D. Failed fan C.co m . Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A.www. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer." .CompTIA 220-701: Practice Exam A. Under powered fan B.

QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. DHCP C.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. B. connectors for peripheral devices. Any Time. A private network between two computers using wireless cards without using a wireless access point between them. Which of the following can be installed to accommodate the customers request? A. and bays for storage devices. Solid state hard drive D.www." . A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.CompTIA 220-701: Practice Exam D. SATA hard drive with a rubber gasket C. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. AppleTalk B. DNS E.co m 101 . "Pass Any Exam. PATA hard drive B. Once a portable computer is inserted in a docking station it behaves like a desktop computer. IPX/SPX D.com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO). It provides slots for expansion cards.actualtests. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. lTe sts . NetBEUI Answer: B.

www. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE). D. D. Laptop AC Adapter D. Laser Printer B. ISA B. B. Disable the system BIOS so the SATA card can take boot precedence. Use the Windows XP Professional for SATA card support feature when installing Windows. the AC adapter of the laptop and the computer. Vacuum Cleaner F. which of the following must be performed for the installation to be successful? A. Computer Answer: B. C. Nothing else should be plugged into the UPS under a user's desk. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. AGP "Pass Any Exam. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A." . A.C.F Explanation: He should plug in the monitor.com Ac tua lTe sts .co m 102 .CompTIA 220-701: Practice Exam C. Portable Heater E. Monitor C. A secured line of communication between two points through a public network. Create a utilities partition on the hard disk prior to OS install.actualtests. Press F6 when prompted to load the additional drivers. PCIe C. Any Time.

QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A. power cycle the system.0 C." . It says that they need to login and change their old username.11a Answer: B "Pass Any Exam. Press F8 after POST but before Windows begins to load. Spyware D. Phishing B. Any Time. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process.sys file that is located on the root directory.actualtests. Infrared D.11b B. Botnet attack C. B. C. D. Which of the following is this an example of? sts . Trojan tua lTe A client receives an email stating that their online auction has been compromised. password along with all of their account information. Bluetooth 2. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A. Midway through Windows loading.com 103 Ac A.www.co m . Edit the config. Enter System Configuration Utility and select Startup Menu.CompTIA 220-701: Practice Exam D. 802. 802.

From the MMC snap-in C. From the system configuration utility B.com Ac In a Windows machine. "Pass Any Exam. RJ-45 D. ST .CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together. which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A. RJ-11 B.www. USB B. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP." . Serial D. which of the following can the technician use to stop a program from loading at startup? (Select TWO). Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A. From the start command window D. Any Time. but has to be terminated at the last device? A. SCSI C.actualtests.co Which of the following connectors would plug into a 56K dial-up modem? m 104 . BNC C.

Have you removed and replaced the printer drivers already? C. Inform the user that a technician will be out to resolve their problem shortly. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A." . Event Viewer B. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. Unplug the power cable. type CMD in the run line. Inform the user that the problem will be escalated to a supervisor for resolution. Select Start.actualtests. Any Time. Close existing ticket and open a new trouble ticket for the user. MSCONFIG E. type print lpt1 in the box. Inform the user that there is no record of the prior call.co m .D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. B. C. hold the can upright and spray.CompTIA 220-701: Practice Exam A. Can I redirect your computer to a network printer until a technician can repair the problem? B. Which of the following is the BEST response from the technician? A. remove the cover. when the black window opens. D.com 105 Ac tua lTe sts . Unplug the power cable. Leave the unit powered up so that any issues with cleaning can be immediately realized.www. Performance Monitor D. D. remove all the components inside the case and spray each one separately. B. Net stop Answer: B. Which of the following is the BEST response? A. Registry C. C. "Pass Any Exam.

Disconnect all external devices. Memory mismatch. Wait until the main battery is exhausted and then remove. "Pass Any Exam. Memory is defective. remove the cover. Anti-magnetic screwdrivers F.D Answer: A. C. D.www. Thermal transfer compound B.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. Unplug the power cable. hold the can upside down and spray. Remove the internal main battery. B. E. Remove the CMOS battery. GrounD. Memory brand is different than the computer.actualtests. Which of the following should the technician do NEXT? A. tua lTe Memory was added to a Windows laptop and upon booting up. the BIOS only reports the original memory amount. sts QUESTION NO: 338 .co m . remove all components. UPS Answer: C. Anti-static wrist strap D." . A. Memory size needs to be adjusted in Device Manager. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists.fault isolation outlet C. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). C. B. Operating system does not recognize the additional memory. Which of the following are the MOST likely issues? (Select TWO).com 106 Ac A. Any Time. Anti-static mat E.CompTIA 220-701: Practice Exam D. D.

com Ac tua lTe sts A.www. Front side bus B. C." . Replace then entire power supply.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . When traveling to other countries C. USB "Pass Any Exam. When putting a PC into long-term storage B. Continue using the power supply until it fails. B. Any Time. Removable storage C. Which of the following is the BEST course of action? A. D. Cache D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working. Replace the fan.actualtests. When troubleshooting power issues D. Verify the voltage powering the fan. When installing more powerful components . A. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A.

co m 108 . B. SATA C. Heat from theprinthead melts the ink onto the paper.CompTIA 220-701: Practice Exam B. D. C. C. Heat from theprinthead boils a water-based ink.www. Small wires strike and transfer ink from a ribbon. Answer: C Which of the following BEST describes how an impact printer works? A. Heat from theprinthead boils a water-based ink.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. SCSI E. Toner sticks to photoconductive areas on a drum. Lithium ion cell Answer: A "Pass Any Exam. Toner sticks to photoconductive areas on a drum. Small wires impact and squeeze ink from a ribbon. Linear power supply C. Switching-mode power supply B. B." . D. Nickel cadmium cell D. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A.actualtests.com Ac tua lTe sts QUESTION NO: 345 . IEEE 1394 Answer: B. Heat from theprinthead transfers an image onto the paper. Any Time. Serial D.

" . sts . SODIMM D. 24x B.www. IRQ D. It was introduced in 1996 and is an extension of the system BIOS. Any Time. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A.com 109 Ac tua lTe Explanation: : To define power management in laptop computers. AGP C.ROM can be read? A.co m . 48x D. you need to use ACPI standard. Although the technician has immediately responded to the dispatch.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. 32x C. ODBC B. SATA B. ACPI C. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop. the technician finds the customer extremely angry that it has taken "Pass Any Exam. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A.actualtests.

Focus on completing the task in an expedited manner. The wireless network card has been disabled by the hardware switch. Ask another technician to verify that the findings are correct. Upon closure. B." . Recent provider upgrades have changed the wireless specification from 802.com Ac tua A. Report the incident to thecustomers manager. C.www. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. B. actions taken and the outcome. B. to ensure that the keyboard is still functioning. Any Time. Which of the following should be the technicians NEXT troubleshooting step? . Empathize with the customer then focus on completing the task in an expedited manner. document the situation and inform the manager that the customer was not happy with the response time. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. They were able to connect without a problem the day before. C. MAC filtering is preventing the computer from connecting to the network. lTe sts A technician has replaced a failed keyboard that was full of debris. D.11a to 802. but now they are unable to see the network at all. C. D.co m 110 . Make sure the customer is aware that the current service level agreement allows for an eight hour response. The technician then explained to the customer the importance of keeping a clean area around their computer. Which of the following is the MOST likely cause for the problem? A. Upon closure. Document the issue including findings.CompTIA 220-701: Practice Exam over four hours for a response. document the situation and inform management that thecustomers behavior was undesirable. Follow up with the customer at a later date.actualtests. The wireless network is not properly configured.11n. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop. D. Answer: B "Pass Any Exam.

Which of the following is the MOST likely cause for the customers issue? A. sts . the customer asks what the tube of paste that came with the CPU is used for. Any Time. Thecustomers permissions have changed and needs to be an administrator to print color. D. The customer was able to print and then left on vacation. B.co When installing a new CPU for a customer. The DHCP service needs to be restarted on the client computer. C. Firewall B. It keeps the new CPU from falling out of the socket.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. Since returning the customer is only able to print to the black and white printer. It prevents voltage from shorting out the CPU. The printer address has changed and the customer needs to remap their printer. Switch C. Ethernet hub D. C.actualtests.www. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. D. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 . Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. B. It assists in keeping the CPU cool. It prevents theft by covering the values written on the CPU.com Ac tua lTe A. The print spooler service needs to be restarted on the client computer. Everyone else is able to print to the color printer without a problem." .

com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit. Which of the following backup type should be selected? A. Any Time.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam.1. Which of the following is the MOST likely cause of this? A.www.CompTIA 220-701: Practice Exam A.1.co m 112 .actualtests. Graphics card jumpers need to be reconfigured D.168. 176. 206. Full D.1." . Copy C.1.15.7 D.1. sts . Not enough free space on the hard drive C. The backup should clear the archive bit for each file.3 B.9. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. 192. A full backup backs up all the files on the disk. 8. Incremental B. Limited amount of memory for the display adapter B.16 C. A copy backup backs up the selected files and does not mark the files as archived. these files are then marked as archived.

C. Answer: D QUESTION NO: 360 A dual core CPU has: A. the customer is not done describing all their symptoms. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. C. double the number of pins. the technician knows what the solution is. D. Answer: C QUESTION NO: 361 A. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. B. Any Time. has twice the cache of a dual core processor.com Ac tua While a customer is describing a problem to a technician. B. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. Which of the following would be the MOST appropriate action of the technician to take? lTe sts . However. has four integrated processing units.co m 113 .actualtests." . is clocked four times faster than a normal unit. C. has two error correcting and checking units. B. requires memory to be installed four units at a time. two separate processing units. D. Hear what the customer has to say without interrupting if it will not take an excessive amount of time.www. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam. D. twice the amount of cache.

co m 114 .www.CompTIA 220-701: Practice Exam A. The print fuser will be hot. "Pass Any Exam. provide remote assistance to users. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. C. Calibrate the touch screen. D. C. D. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. B. secure communications with websites. C. The ink carriage might move. B. The print spooler can catch any loose clothing. D. encrypt the contents of a hard disk. prevent unauthorized login attempts." . Replace the mouse. Reinstall the mouse drivers. B. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming. Which of the following would BEST resolve this issue? A.com Ac tua lTe sts .actualtests. A UPS D. Replace the touch screen. Nonmetallic tools C. Any Time. The laser will be hot. Which of the following safety precautions must the technician be aware of before repairing the printer? A. A wrist strap B.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. telnet D.actualtests. D. Email the users about the update. B. D. Wait until the customer completes their statement andexplain how to resolve the new issue. Which of the following is the BEST way to respond the customer? A. Ask the user about where information on that update was released. Disregard the statement and continue to resolve the new issue. Post notices around the building. C.co m Answer: C 115 . QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. Answer: C "Pass Any Exam. State that the update has no relationship to the new issue and continue implementing a solution. Which of the following would be the BEST way to communicate the mandatory update to the users? A. ipconfig B.com Ac tua A. Any Time. Stop the mandatory update. C. Install the update without notice." . ping C.www. B. msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? .

D. B. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. . Ignore the call and call back afterwards. Disable plug and play in the BIOS. Backup registry file C. Save registry file "Pass Any Exam. D. Clear any removable disks from all drives and start-up PC. Install Windows Updates. Which of the following is the BEST course of action? A. Control Panel>Services C. Step outside and answer the call. Any Time. Ask the customer for permission before answering the call. Remove any incompatible hardware. Export registry file B. Display Settings>Advanced Settings D." .www. B.actualtests. how can the registry backup before changes are made? A. a PC displays MISSING NTLDR. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . Answer the call and then resume work. C.co m When attempting to boot-up.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. C.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. Control Panel>Configuring Desktop B.

11g network connectivity to a laptop. 9-pinD. Install a Bluetooth USB adapter. RJ-45 C. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802.www. 6-pin Mini-DIN Answer: A "Pass Any Exam. Start>Settings>Control Panel>System>Hardware C. 15-pin D. C.actualtests. which of the following locations would provide access to adjust the input levels? . Any Time. Activate infrared ports in the BIOS. B.shell B.com Ac tua A." .CompTIA 220-701: Practice Exam D. Start>Settings>Control Panel>Speech D. Which of the following would be the BEST method? A. shell E.co m Answer: B 117 . QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A. Install a wireless PCMCIA card. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. Update the firmware in LAN adapter. D. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP.

actualtests. Autoexec. Workstation D. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer.co m An end user reports that anytime they try to print locally. SODIMM B. Which of the following is the MOST likely cause of the problem? A. nothing happens. Which of the following services is MOST likely causing the issue? . Which of the following is the memory type? A. Network . "Pass Any Exam." . Logon phase B. One of the memory modules has 168 pins. Print Spooler B. DDR RAM D. Boot loader phase D. RIMM C.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A.bat C.www. The user does not have the correct printer driver.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer. Any Time. Task Scheduler C. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A.

D. The operating system is corrupt. The printers USB port is not compatible. Install the support tools from the Windows XP CD. Which of the following is the MOST likely problem? A. Which of the following should the technician do? sts QUESTION NO: 381 . Power supply warming or cooling B. The monitor has failed. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. Hard drive is failing D. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. B. Which of the following is the MOST likely cause of the noise? A.exe. D. C. The hard disk drive has failed. C. Any Time. There is no display on the monitor and the PC shuts off following the beep. Modify the path variable to include the location of winipcfg.co m 119 . Run theipconfig /registerdns command. "Pass Any Exam. The CPU has dislodged from its socket. C. The technician runs winipcfg from the command line but receive an error that this is not a recognized command.com Ac A. B. The user does not have the correct network drivers.actualtests.CompTIA 220-701: Practice Exam B.www. Run theipconfig /all command." . The report is not formatted to use USB. D. Error correcting memory making data adjustments C.

enable one of the new devices in each profile.www. Any Time. Upgrade the power supply." .ROM drive. DNS D. Use thefdisk command. C. Which of the following should the technician do? A.com 120 Ac tua lTe A. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. Sometimes either or both devices fail to function.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. Install additional ribbon cables. B. MAC filtering C.actualtests. Use a low level format. Use the format command. Upgrade the device drivers for both components. Create two hardware profiles. Which of the following is a BEST practice to ensure that the companys data is protected? A. B. D. ISDN B. C. Repartition the hard drive. Answer: B QUESTION NO: 386 "Pass Any Exam. D. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? .co m . but either device will function if the other is disconnected.

www. The hard drive jumpers are configured incorrectly. C. B. DDR2 RAM "Pass Any Exam. The user has placed a non-bootable floppy diskette into the diskette drive. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . Installing the fastest memory available B. The BIOS must be set to auto-detect the hard drive.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. D.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Dual independent bus architecture B. Installing same memory type but at a slower rate of speed A. Installing more memory of the same type and speed C. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A." . While troubleshooting. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. the technician verifies that the hard drive is being correctly recognized by the BIOS.co m 121 . Installing the newest memory available D. Any Time. The hard drive has failed. Documents and Settings D. Windows C. Program Files B.actualtests.

" .www. Hyperthreading D. IEEE 1394 D. Fiber optic C.CompTIA 220-701: Practice Exam C. IEEE 1394 C. Coaxial D. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? . Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A. TwisteD. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam.com Ac tua lTe A. Fiber optic B.pair copper wire B. Fiber optic B. Any Time. TwisteD. IEEE 1394 C.actualtests.co m Answer: C 122 . MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A.pair copper wire D.

connectors for peripheral devices. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. Express bus C. TCP/IP "Pass Any Exam.co m .actualtests. Docking station B. SC D. Any Time. Dual channel B." . It provides slots for expansion cards.com 123 Ac tua lTe sts .CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. Once a portable computer is inserted in a docking station it behaves like a desktop computer. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A. ISA slot D. Non-ECC C. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A.www. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. and bays for storage devices. LC C. RJ-45 B. ECC D.

Answer: A "Pass Any Exam. Any Time. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A.CompTIA 220-701: Practice Exam B. D. Hyperthreading D.11n D. Data encryption would be more secure over wireless connections. On the outside of a heat sink B.actualtests.www. B. L2 cache C.co m 124 . 802.com Ac tua lTe sts QUESTION NO: 398 . Dual Inline Package (DIP) B. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A. 802. In the socket of a component C. A user would need to manually type the SSID to connect. The access point would now transmit on only one channel." .11a C. Data encryption would be less secure over wireless connections. C. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A. On top of a component D.

255.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A.255. Windows Multilingual Interface Pack D.255.0.255.www.0 B. 255.co m . Windows Language Wizard B.actualtests.0 D.255. 255.0. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A.0.1 C.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Applications need to be reinstalled with an upgrade D. Upgrade formats the drive B. Windows Multiple Language Keyboard Pack C.0." . Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam. 255.0. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. Upgrade retains user settings C.0. 255.com 125 Ac tua lTe sts . Any Time. QUESTION NO: 403 A user reports that their USB device has stopped working.

C. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. C.actualtests.com 126 Ac A. B. RAM C. CPU "Pass Any Exam. D. RAID D. tua In Windows Vista Ultimate. D. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. Determine if any other users are affected by the problem. Determine how long before the user is due for an upgraded system. BIOS B." .CompTIA 220-701: Practice Exam A. aero glass. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A.www. Answer: A QUESTION NO: 404 Which of the following should the technician use to display . Determine how long the user has had the problem. B. Determine if changes have been made that could have caused the problem. floating bars. three-dimensional viewer. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. seeing windows.mp3 at the end of mpeg layer 3 file names in Windows XP? A. Any Time. a user has the ability to customize translucent windows called: lTe sts .co m .

C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. Differential D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). A. D. findings and solutions. Document all issues. Daily C. Establish a theory of probable cause. Answer: C "Pass Any Exam.co m 127 . Establish a plan of action to resolve the problem. To support active desktop E. B.actualtests. Limited bandwidth Answer: B. Which of the following types of backup should the technician select? ." . Which of the following is the NEXT step that the technician should take? A. The technician has validated the problem and suspects that the application needs to be reinstalled. C. Support different resolutions D. Higher response time B. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Incremental B.com Ac tua A.www. Limited display size C. The user has asked that a full backup be run every day. Any Time. Perform a backup before making any changes.

Which of the following should the technician do NEXT? A.com Ac tua lTe sts . Run a backup of the system. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game.ROM drive and tested that everything is working properly. D. Document their findings and the actions taken. D. you need to use the DxDiag utility (DirectX Diagnostics). Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. B. Further troubleshoot the defective drive to determine if the problem is covered by the warranty.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD." . Question the user and make sure that they have not made any changes to their system recently. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. C. B. Run a full system backup. dxdiag Answer: D Explanation: To test the DirectX functionality.www.co m 128 . Call their manager and report the status of the issue. msconfig D.actualtests.ROM drive and has tested and found that the drive is defective. ipconfig C. C. regedit B. Any Time. Call their manager and report the status of the issue. Which of the following utilities should the technician run? A. "Pass Any Exam. Develop a plan to get the drive replaced. Which of the following should the technician do NEXT? A.

exe B. Use technical jargon. 4095MB C.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system." .co m .sys D. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues. C. B. Ntldr C. Use email so that everything is in writing. Smss. Hal. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A. Use non-technical terms. The size equal to the physical memory B. Ntbootdd. D. Any Time. 1.actualtests.dll Answer: D Explanation: The HAL.www.com 129 Ac tua lTe sts .5 times the physical memory D. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem. Use the proper acronyms. Which of the following is the BEST approach to tell the customer what is going on? A.

C. C. Get a language to language conversion dictionary to help understand what is being said.CompTIA 220-701: Practice Exam A. Which of the following is MOST likely causing the shutdown issues? lTe sts .co m . Restate the issues to the customer for validation. B.9 port? A.actualtests. explain the reasoning to the client. RS-422 B.com 130 Ac tua A technician is working on a computer with periodic shutdown problems.www. Skip the first appointment. Which of the following is the BEST course of action to take care of the appointments during that day? A. Ask to get an interpreter to assist in the language barrier. Electromagnetic interference due to the copy machine in the room. Call the customers scheduled that day and reschedule all the appointments to different days. RS-232 "Pass Any Exam. Power supply on the computer is going bad. Improper ventilation from dust buildup inside the computer. D. B. and make the repairs as quick as possible to try to catch up on the schedule. B. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Power supply to the room is not great enough for both the copy machine and the computer. Any Time. Answer: C QUESTION NO: 418 A. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. Go to the first scheduled appointment late. It has been in service for four years and is located in a copier room. D. Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. D. C." . Inform the client the service must be rescheduled with a different technician.

IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A.co m Answer: B 131 . Use WPA encryption.G "Pass Any Exam. D. QUESTION NO: 421 How many pins does a VGA Connector have? A. D. 9 B. Any Time. Use a TPM Chip.CompTIA 220-701: Practice Exam C. IEEE 1284 D. G. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). Use a MAC filtering. Enable Volume Shadow Copy. B.actualtests. More devices can be powered at one time. Enable DHCP. Higher electricity measured in volts. 25 D. F. E. Disable SSID broadcast. Answer: A. More horsepower will be provided.com Ac tua lTe sts . 15 C. Disable WEP.www. A. B. C.D. C. Greater duration of power availability." .

com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. 450Mbps C.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. B. 256-bit card . 20Mbps. C. 2.5Mbps.0 data rates? A. 2. Add a Bluetooth connection to all computers. 1. 10Mbps. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A. 360Mbps D. Add an infrared connection to all computers. A virus does not require user interaction. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2. 480Mbps B. Which of the following is the BEST solution? A. 32-bit card C." . B. Add a USB hub to each computer. D. A worm requires user interaction.5Mbps. Which of the following provides the BEST solution? .0Mbps. C. 128-bit card D. 12Mbps.0Mbps. 1.www. Any Time.actualtests.co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. 16Mbps. "Pass Any Exam. Add a KVM switch to thetechnicians computer. 16-bit card B. A worm self-replicates.

Leave the current service call to make the next service call. Any Time. and reschedule. and go to the next service call. A virus self-replicates. Call the second customer.CompTIA 220-701: Practice Exam D. Which of the following should the technician do FIRST upon arrival at the customer site? A. and reschedule. Stay on the current service call and arrive late on the next service call. lTe A service call is taking longer than expected for a technician. Call the next service call. "Pass Any Exam. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. apologize. apologize. Try to hurry at the first appointment to make it to the second appointment in a timely manner. Go to the second appointment because it is listed as priority and then reschedule the first. B. call the second customer and explain you are running late. Make the first appointment and then. C. Which of the following would be the BEST way to handle the situation? A. D. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. after completion. D. C. this is going to make the technician late for the next service call appointment.www. Rush to finish the job. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise. B. Which of the following is the BEST resolution for the issue? sts .com 133 Ac tua A." .co m . C.actualtests. B. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system.

Ask the customer if the technician can change the language. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day. Which of the following applications can be used? A. D. C. Any Time. B. BNC D. Windows Defender B. ST lTe Which of the following connectors are used on the end of a fiber cable? sts . A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time.co m 134 .com Ac tua A. Which of the following options should the technician do NEXT? A.www. The current language on the workstation is the customers native language. Windows Media Center C. Call another technician who has worked with this customer in the past and inquire about any prior issues. RJ-45 C. Windows Narrator "Pass Any Exam. Tell the customer that the operating system is corrupted and must be reinstalled. RJ-11 B. Change the language and complete the service call." . Explain that the issue can not be resolved because the technician does not understand the language. Windows Sidebar D.CompTIA 220-701: Practice Exam D. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language.actualtests.

Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A. Pointing stick failure B. Which of the following is the MOST likely cause? A.www. Windows XP Professional B. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam. Windows Vista Home Premium C.co m 135 . Hard drive failure C. WindowsVista Ultimate C.actualtests. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Windows XPMedia Center D. WindowsVista Business D. Memory failure D. Windows Vista Home Basic B." .com Ac QUESTION NO: 435 tua lTe sts . Any Time.

applets." . Any Time. B. D. Task Manager B. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. gadgets. Answer: C QUESTION NO: 438 A. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page.co m 136 .actualtests. C. User Account Control D. icons. C. a person who go through a corporations waste to see if they can use any of the information. The printer was working fine Friday. targeted email that is directed at a group of users so that it appears to be from a legitimate source. Sidebar Interface C. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . hives. B.www.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A. D. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. a worm that attacks multiple computers and memorizes each computers keystrokes.

128MB graphics card C. C. Wrong type of paper is being used for this printer.CompTIA 220-701: Practice Exam A. B. "Pass Any Exam.co m . the technician believes that the computers video card has failed. LCD monitor D.www. Replace the video card to confirm diagnosis. Too many pages are being sent to the printer at one time. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. Any Time. D. C.com 137 Ac A. Spooler service needs to be restarted. a computer must meet which of the following hardware requirements? sts . Username B.actualtests. B. Establish an alternative diagnosis. Key fob C. Which of the following steps should the technician take NEXT? A. D. Verify that all other computer components are operating normally. Question the user to determine what has caused the video card to fail. 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. Smart cards D. After speaking with the user and examining the symptoms. The printer drivers need to be rolled back to a previous version. 800MHz processor B. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A." .

CONVERT. Which of the following is MOST likely the issue? A. Processor C." . Select Run in 256 colors. DOSKEY C. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Hard drive Answer: D "Pass Any Exam. Right-click the applications shortcut and choose Properties. B. which of the following will BEST fix this issue? .actualtests. RAM D. Right-click the applications shortcut and choose Properties. C. Right-click the applications shortcut and choose Compatibility. Case fan B. Enter the Compatibility tab and select Run in 256 colors. Enter the Compatibility tab and select Disable Visual Themes.EXE D. D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. Select Disable Visual Themes.co m 138 . Any Time. Right-click the applications shortcut and choose Explore. lTe sts A user owns older software that requires 8-bit color depth in order to run properly.www. Without changing Windows Vistas system-wide color depth settings.com Ac Answer: A tua A. The Compatibility tab within an application shortcuts Properties B.

Active Directory Restore Mode C. Telnet D.co m A technician is unable to log into a users computer after installing new hardware. Disable Automatic Restart . a computer is getting stop errors. The technician has uninstalled the program.www. Event Viewer Answer: D QUESTION NO: 447 A. Debugging Mode D.actualtests. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Device Manager B. Which of the following should be used to troubleshoot this error? A. Which of the following Advanced Startup options would BEST resolve this issue? . Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam. Safe Mode B." . Dxdiag C. but the stop errors continue. Last Known Good Configuration C.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Debugging Mode B.com 139 Ac A technician is working on a computer that has a virus downloaded on it. Any Time. Last Known Good Configuration D.

CompTIA 220-701: Practice Exam A. Debugging Mode B. Which of the following would need to be created prior to the installs? A. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A.actualtests. Last Known Good Configuration C. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer.www.4GHz wireless access point that drops connections. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2. Voltages and size D. Emergency Repair Disk (ERD) D. Cordless phones D. Resistance and size C. Which of the following would MOST likely cause the connection drops? A. Safe Mode D." . The access point is next to a speaker B. Electrostatic Discharge (ESD) C. Wattage and size B.com Ac tua lTe sts . Restore Point B. Incandescent lighting "Pass Any Exam. Any Time. Back up of the data C.co m 140 .

actualtests. Which of the following is the MOST likely reason? "Pass Any Exam. it will not delete. C. The largest cache that resides at the chip level. 802.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A. The fastest cache that resides outside the chip level. Which of the following would BEST assist their searches? m . Chkdsk B.11n C.com 141 Ac tua lTe A. Any Time. When the technician tries to delete the job." . Defrag C.www.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802. D. Scandisk sts .11b B. 802. The largest cache that resides outside the chip level. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing.co A technician notices that a group of users are continuously searching their computers for the same files.11 standards operates at a maximum speed of 11Mbps? A. B. Indexing D. 802.11g D. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. The fastest cache that resides at the chip level. 802.

Gigabit Ethernet B. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. Wi-Fi C.co m . Infrared D. C. This printer is not capable of printing such fine details select another type of printer. Once a job is submitted to the queue it cannot be removed.www. Which of the following options would BEST help troubleshoot the problem? A. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. Run an alignment page. Some of the inkjets are clogged in the cartridge. B. A technician looks at a document and observes that the text appears to be consistent in color across the entire document.com 142 Ac A. Power cycle the printer. Bluetooth "Pass Any Exam. Replace all of the print cartridges. B. B. The job must be deleted using theprinters front panel. Any Time. C. D. The printer does not support the font on the document. Which of the following is the MOST likely cause of the missing detail? lTe sts . D. Send a test page to the printer." . The printer is set in draft mode in the printer properties. C.actualtests. The user submitted the job as a priority. The technician does not have the necessary permissions.CompTIA 220-701: Practice Exam A. D. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy.

actualtests.key authentication C. WEP withshareD. WPA withshareD. Delete all print jobs before replacing the printer.co Which of this following wireless security options is MOST secure? m 143 .key authentication D.com Ac A technician must replace a network printer. 802. 802. WEP2 withshareD.11a D. Notify all users before unplugging the printer. B. Which of the following is the FIRST step the technician should take? tua lTe sts A. Save all print jobs. 802. 802.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam.key authentication B. Unplug the network printer and then replace with a new printer.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A. replace the printer and then print everything that was saved.key authentication .www." . D. WPA2 withshareD. Any Time.11n B. C.11b C.

Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . Enter hard drive information manually into the Autoexec. Which of the following is MOST likely the cause of this problem? A. convert B.www. C. sysedit B.co m 144 . Enter hard drive information manually into the Boot. boot. The system does not have enough free hard drive space. D. B." . fdisk C.ini C.actualtests. The hard drive is faulty and needs to be replaced. The automatically restart feature in System Failure option is on.com Ac tua A. msconfig D. The system cannot connect to the network. B. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. Enter hard drive information manually into the BIOS. D. chkdsk D. After installing the hard drive which of the following must the technician do NEXT? A. C.bat.CompTIA 220-701: Practice Exam A.ini file. Any Time. Enter hard drive information manually into theNtldr file. "Pass Any Exam.

D. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. B. CMOS battery is dead.www. APM is off. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive. In which of the following can the technician go to review the IRQ settings? A. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts .co m . Any Time. C. BIOS>Power Menu>S11>Hibernate D." . The technician suspects an IRQ conflict. Control Panel>Power Options>Hibernate tab B. Answer: B QUESTION NO: 470 "Pass Any Exam. Device Manager>Computer Properties C. Hard drive is faulty. Start>Run>Regedit B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. Device Manager>Power Options>Check-off the Hibernate box C. BIOSis reporting a memory error. My Computer>Hardware>Settings D. Which of the following is the MOST likely problem? A.actualtests.

www. The toner cartridge is defective. Power supply wattage is too low. Which of the following is the solution? A. The workstation does not power up properly. D. Which of the following is the MOST likely cause? A. B. The pick-up roller is defective. The fuser unit is defective. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts . C. Power supply is the wrong wattage. Powersupplys fan is defective. Power supply is the wrong form factor. Power supply is the wrong voltage. Windows XP Professional C.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages.actualtests. Answer: A A. Windows Vista Home Basic B. The workstation will power up if only a single drive is connected. Window Vista Home Premium "Pass Any Exam. Power supply wattage is too high. D. Powersupplys fan is defective. B. C. The feed roller is defective. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. D." .co m 146 . B. Power supply is the wrong form factor. Any Time. C.

WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A. SLI D. Error detection C.com Ac tua lTe A. DLT D.www. UPS B.CompTIA 220-701: Practice Exam D. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam. Better cooling D. Any Time. Lower cost B." . DDR C. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A.co QUESTION NO: 475 m 147 . ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . SLI B.actualtests. ECC C.

QUESTION NO: 480 "Pass Any Exam. MAC filtering D. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . This method allows access to only computers that have specific MAC addresses. The use of an SSID cannot limit access even though it is used by all the routers. USB 2. IEEE 1394 C. Any Time.www.com 148 Ac A.co m .actualtests. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A." . SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. but requires the last device to use a terminator? A. There is no IP filtering or DNS filtering.0 D. WEP keys B. Parallel B.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port. FTP D. VPN B. SNMP C. SSID broadcasts C.

CompTIA 220-701: Practice Exam Two wireless access points are located near each other.com Ac A. RFI B. Adware B. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . Hazardous chemicals or compounds C. Slipping hazards or dangerous footing concerns B. which of the following settings should be changed to prevent interference between the two devices? A. CRT C.co m 149 . WEP key B. Worms D. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. EMI D." . Channel number C. Any Time.actualtests. AD. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A. SSID broadcast ID D. Network diagram to prevent damaging any cables "Pass Any Exam. High temperature warnings and cautions D.hoc C.www.

C. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts .www. Which of the following is MOST likely having an issue? A. B. Replace communications cable.co m . Static or ESD damage D. Which of the following is a primary safety factor when using a soldering iron? A. Flash drive C. RF or wireless interference B. Touch pad B. Check to the correct type of paper is being used. Change the toner cartridges. Add additional memory to the printer. Any Time." . Voltage or shocks C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. IEEE 1394 port D. D.actualtests.

STP B." . RJ-11 D.co m 151 . because it has much lower crosstalk and interference in comparison to copper cables. Which of the following devices is MOST likely connected to the other end of the cable? A. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. Any Time. LCD monitor B. UTP C. CRT monitor C. Scanner D. Fax machine C. . Switch B. which of the following features should they research? A. If they want to add more gadgets. NIC D.www. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. and several other items on their display. They can span distances of several kilometers. calendar.CompTIA 220-701: Practice Exam A.actualtests. BitLocker "Pass Any Exam. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A.

Which of the following troubleshooting steps is NEXT? A. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. C.co m 152 . Defender C. D. Case fan B.CompTIA 220-701: Practice Exam B. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. The system does not have enough RAM installed. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . B. B." . Document findings. Any Time. C. The drives device driver needs to be updated.www. Decoder software needs to be loaded.actualtests. Establish a theory of probable cause. Which of the following is MOST likely the issue? A. Ask the customer what the issue is. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. actions. Sidebar D. Heat sink C.com Ac tua A. and outcomes. The sound card is not connected properly. Power supply D. D. Answer: A "Pass Any Exam. Establish a plan of action to resolve the problem.

Document findings. D. actions. sts . Answer: D QUESTION NO: 497 "Pass Any Exam. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . C. The power supply has a loose connection.actualtests. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. The BIOS need to be updated. Any Time. Establish a plan of action to resolve the problem and implement a solution. Document findings. Establish a theory of probable cause. Which of the following is causing this to happen? A. Which of the following troubleshooting steps is NEXT? A. and outcomes.co A technician arrives at a customers location in response to a call. C. D.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan. D. actions. B. Test the theory to determine cause.com Ac tua lTe A. mouse movement and the power light is blinking. B. Verify full functionality and implement preventative measures. The system is in hibernation mode. and outcomes.www. Ask the customer questions to identify the problem. C. The keyboard is faulty. B." . Verify full system functionality.

D. Ctrl + alt + L "Pass Any Exam. Fans provide passive cooling.heatsinks provide passive cooling. Any Time. Configure NetBEUI settings. B. Which of the following is MOST likely the cause for this problem? A. C. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Fans are applied with thermal compound. C.com Ac A. The operating system is corrupt.heatsinks provide active cooling.www. D.heatsinks are not.actualtests. The technician needs to map the drive.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A.co m 154 . B. Fans provide active cooling. A. Fans must be directly applied to the cooled component. Ctrl + alt + delete then lock computer B. D. tua A user purchased a TCP/IP laser printer. The technician needs local administrative rights." . Print out a test page. Configure the IP settings. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). Windows key + L C. Download the latest drivers from the manufacturer. B. C. The technician needs domain administrator rights. Answer: A Answer: D QUESTION NO: 500 On a Windows computer.heatsinks do not. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts .

The laptop BIOS was not updated to support external video.CompTIA 220-701: Practice Exam D. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything.ROM drive C. Windows key + alt + delete E. D.actualtests. The AC adapter was inserted in the incorrect port.www." . A CD. Answer: C Explanation: If the display of the laptop is not working. B. QUESTION NO: 503 A user reports that during a business trip to Europe. which of the following must be available in the computer? A.B QUESTION NO: 501 When installing the Windows XP operating system using RIS. The function key was not pressed to toggle the video output. The video cable connecting the monitor is loose.com Ac tua lTe sts . "Pass Any Exam. Which of the following is the MOST likely cause? A. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. Any Time. A hard drive with more than 4MB of free space B. then you can try to toggle the video output function key and plug in an external monitor to the laptop. The monitor and laptop video cards are incompatible.co m 155 . the AC adapter for their older laptop quit working. Which of the following is the MOST likely explanation? A. A video card with at least 16MB of VRAM D. Windows key + Alt + M Answer: A. C.

CompTIA 220-701: Practice Exam B. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. D. Toggle the function key for the video display. The mouse pointer software is corrupt. B. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop.www. Any Time. The adapter was rated at 50-60 Hertz. C. The sensitivity of the touch pad is too high. D. The adapter was rated for 110-120 Volts. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 .com Ac tua A. Adjust the refresh rate of the display to 72 Hertz. C.co Answer: C m 156 . The laptop is near a source of EMF interference. The adapter was rated for 220-240 Volts. IPSec B. instead of seeing their desktop they only see their background graphic. B. Uncheck Extend my Windows Desktop in the Display Properties. D. lTe A user reports that when they are typing." . Change the display resolution to a lower setting. PGP D.actualtests. Which of the following will correct this problem? A. their pointer will randomly move about the screen or highlight words. A Remote Desktop session has been established on laptop. EFS C. C. CHAP II Answer: B "Pass Any Exam.

. Configure biometric authentication. they notice the system takes a long time to display the desktop.www. Perform a disk defragmentation. Setup user profiles. D. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. Physically destroy the disk platters. "Pass Any Exam. which of the following MOST reliably prevents all data from being stolen? A. D. C. Remove the control circuit board from the drive. Run a full anti-virus scan.co m Which of the following will improve the functionality of the OS immediately following a new installation? . Format the drive.actualtests. C.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives. Store the drive next to a magnet for one hour. Install network monitoring software and perform a trace. B. C. Install anti-virus software. Any Time. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer. Encrypt all local data files. Install system patches. B. After completing the initial configuration. D.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A. Run the defrag command on the system. B." . Which of the following steps would shorten the startup time? A.

"Pass Any Exam. Which of the following should the technician do FIRST after the problem is resolved? A.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application. The laptop battery is defective and needs to be replaced." . Answer: A. C. The customer is using the laptop power button instead of the docking station power button. The customer can power up the laptop when using the power cord without the docking station. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. D. Which of the following is MOST likely causing this? A. Decrease the size of the paging file.B QUESTION NO: 513 A technician is troubleshooting a computer error. D. The laptop has an electrical short in the power supply. After initial troubleshooting. B. E. they called the OEM and identify the problem.www. C. Call the department management to document the issue. Create a restore point. They have had problems installing this application in the past. B. Read the application release notes. Launch the File and Transfer Wizard. Defragment the hard drive.CompTIA 220-701: Practice Exam B. Answer: C QUESTION NO: 512 A. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. The laptop power cord is being used instead of the docking station power cord.co m . Run thechkdsk /f command on the system. lTe sts . C. D. Boot the computer in Safe Mode. Remove unneeded startup applications.actualtests. Any Time. Which of the following steps should the technician take prior to installing the application? (Select TWO).

co m 159 . Document the issue and the applied solution. C. Answer: B QUESTION NO: 514 The IP address: 192.CompTIA 220-701: Practice Exam B. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam.actualtests. Post the solution on an online tech forum. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A.0.10 is an example of which of the following address classes? A. It runs faster than the processor speed.168. It runs at half the processor speed." . Class C D. C. Provides a logical connection between a workstation and the network infrastructure D. Any Time. Describe the issue at the next staff meeting. Class A B.www. Assigns IP address to the workstation B. D. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A. Class B C. It runs at processor speed. It runs slower than the processor speed. Monitors sessions between two hosts C.com Ac tua lTe sts . B. D.

D. Hubs only support TCP/IP protocols. The customer has required all personal information be migrated to the new computer including favorites. Useregedit to export the user data to the new system. Hubs are limited to a bandwidth of 4Mbps.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. D. DLC E.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista.CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO).co m 160 . Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. A. C. cached website credentials and desktop preferences. NetBIOS C. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. Which of the following should they do NEXT? "Pass Any Exam.actualtests. A. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B . A hub broadcasts all traffic to all ports. SPX B. and import it to the new system. B. IP Answer: C." . copy the users profile from the old system to the new system. B. From Windows Explorer. TCP D. Use the USMT to export the data from the old system. A hub directs traffic between locally attached computers. C.www. Any Time.

Any Time. Disassemble the monitor to prepare disposal of parts independently. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. Dispose of the monitor in the trash. B. D. C. Update the drivers for the video card. The laptop is not receiving enough power from the battery so the battery should be replaced. Which of the following should the technician do? "Pass Any Exam." . If they connect the AC adapter. The laptop is not receiving enough power from the battery so a second battery should be installed. C. Discharge the CRT prior to disposal. Answer: A QUESTION NO: 522 A. The laptops NIC needs updated drivers. Which of the following is the BEST option to solve this issue? A. D. C. The power management settings on their laptop are set to disable the internal NIC. D.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power.co m . B. B.CompTIA 220-701: Practice Exam A. Lower the pointer speed in the Mouse Control Panel applet.www. Which of the following is the MOST likely cause? lTe sts . While preparing the files for the disc burning. they can connect to the network. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad.actualtests. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. the technician notices files that pertain to other employees. Format the hard drive and reinstall the OS. Dispose of the monitor according to applicable environmental regulations. Update the drivers for the touchpad.

"Pass Any Exam. B. The technician needs to work on the issue but is distracted by the users mess. Which of the following actions should be taken? A.www. D. Any Time.actualtests." . Create a new account for the user. B. however. The user is quite messy and has a lot of paper strewn about. Organize theusers papers into file folders. they cannot identify their username. B. Which of the following should the technician do? A. D. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. C. Carry it with the protrusion on the back facing your body. Delete the files off the portable drive once they are finished burning the disc.co m 162 . Schedule a later time to call them back once they remember their username. C. B. Carry it by holding it upside down by the base. Call the person that wants the disc burned andask them if they can look at the files. C. D. Keep the files on the portable drive and then look at them later for confidential material.CompTIA 220-701: Practice Exam A. Tell the user that they will return later in the day once they have cleaned their desk. D. C. providing standard permissions. Reset the password for them and inform them of their username. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. Report the issue to theusers manager and return the next day to work on the issue. Follow thecompanys established guidelines to reset passwords. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue.com Ac tua lTe sts . Carry it with the screen closest to your body. Provide copies of the files to the people named on them. Carry it by using both the power and video cords for stability.

it sounds like an airplane taking off. C. and forward. D. Which of the following should be the FIRST course of action? A. Respond by informing caller to slow down and change their attitude. give first impression. Open the case and determine the cause of the noise. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly." . B. Verify that the user has not made any OS changes. Receive. C. understand.actualtests. Attempt to replicate and verify the issue. put on hold.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. B.com Ac QUESTION NO: 529 tua Answer: B lTe sts . Answer: C "Pass Any Exam. Any Time. Which of the following would be the MOST effective way to respond to this call? A. evaluate and respond. Ask the caller to call back when they are in a better mood. C. Respond by asking the caller to slow down and repeat the concern twice. Receive.www. Listen to callers concern without interrupting and being judgmental. interpret. D. A customer reports that when the computer starts up. Receive.co m 163 . D. ask for help and respond. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. put on hold and forward. Check the BIOS for temperature changes. Receive. B.

12 volts C. 6 volts B. Research online forums for assistance. D. Write down error code and ask for assistance. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. 32 volts Answer: B A technician is on the phone with a customer. Which of the following is the BEST course of action? A.co m . C. Forward the customer to another technician. Ask the customer's permission to put them on hold. Which of the following is the BEST course of action? A. B. 24 volts D. Update the OS with the most recent patches. At the same time. Answer: B QUESTION NO: 533 A technician is responding to a customers call. B. The technician receives another incoming call from the technician's friend. Email the manufacturer with the details of the issue." . C. Which of the following is the BEST course of action? A.actualtests. Forward the customer to another technician in order to listen to the co-worker. Any Time. "Pass Any Exam. Avoid the incoming call and call back later. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A.www. D.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. Put the customer on hold just for a few minutes.com 164 Ac tua QUESTION NO: 532 lTe sts . a co-worker asks the technician for assistance.

C. Any Time. Use Windows Recovery Console to perform a repair installation of Windows.com Ac tua lTe sts . the technician believes that firewall settings may be the cause. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. disabling the firewall did not help the issue. Reinstall the firewall software. C. Replace the workstations NIC.www. Document that disabling the firewall did not solve the issue and call another technician for assistance. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. C. Which of the following troubleshooting steps should the technician perform FIRST? A.co m 165 . Formulate another theory as to what might be causing the problem. Replace the motherboard and perform a system restore. Answer: D "Pass Any Exam. Contact the user to determine if any recent changes have been made to the computer. Replace RAM modules and verify that all other system components are operating properly. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. B.CompTIA 220-701: Practice Exam B. Put the customer on hold just for a few minutes and assist the co-worker. After speaking with the user. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. Which of the following troubleshooting steps should the technician take NEXT? A. D. D.actualtests. D. B." . however.

actualtests. D.com Ac QUESTION NO: 538 tua lTe A. Insist that the user immediately delete the content. Any Time. Answer: D Answer: A While troubleshooting a problem on a users computer. The technician speaks with the user. Which of the following describes the BEST course of action? A. B. C. Use an uninterruptible power supply (UPS). Delete all the illegal content from the user's computer.www. B.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. Use a signal attenuator. a technician discovers content which they believe may be illegal. C. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Use a surge protector. sts . Which of the following can the technician recommend? m QUESTION NO: 537 166 . Report theusers story to management and wait for further instructions. D. Answer: B QUESTION NO: 539 "Pass Any Exam. Perform a virus scan and evaluate the results. Plug the computer into a different power outlet." . Install anti-spyware and run an initial scan. D. Ignore the content and complete the repair. C. Report the situation to the appropriate authorities. Establish a theory as to what caused the changes to the computer.CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Which of the following should the technician do NEXT? A. B.

C. A corrupt software driver B. A low toner cartridge "Pass Any Exam. Any Time. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. Ignore the situation so as to avoid workplace conflict. Confiscate the co-workers personal storage media.com Ac tua Which of the following RAM types requires that all available memory slots be filled. D. B. It is never appropriate to copy acustomers data. resulting in the need for continuity chips in otherwise unused slots? lTe sts . DDR3 B. For backup purposes and if the technician deems it necessary. Report the situation to appropriate authorities.actualtests. C. Notify the customer about their stolen data. RDRAM C. from computers which are in for repair." . Which of the following is the BEST course of action? A. When is it appropriate to make copies of a customers confidential data? A. For backup purposes and with thecustomers permission. B. random characters? A.www. D. It is not appropriate unless the content is public knowledge. DRAM D. Excessive humidity C.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. Answer: C QUESTION NO: 541 A.co m 167 .

Video capture card lTe If using Windows Media Center. QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A. Windows XP Professional. Any Time.CompTIA 220-701: Practice Exam D. which of the following hardware components needs to be installed? sts . WEP B. HTTPS C.actualtests. HTTP Answer: A "Pass Any Exam. KVM switch B. Docking station D. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. Windows XP Home Edition." . B. WindowsVista Ultimate. TV tuner card C. WAP D.www. D.com Ac tua A. C. Windows 2000.co m 168 . Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application.

WAP C.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A.actualtests. L2 cache B. CMOS battery C." .www. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. SFTP B.co m . Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. Although Windows XP lets you format only up to 32GB but can read larger volumes. 16GB B.com 169 Ac tua lTe sts . System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. 32GB C. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down. 1024GB D. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. WPA D. Any Time. Which of the following components should the technician replace? A. Processor D.

C. Explanation of error codes Answer: A." . Passive C. Check the wireless card for antenna connections. 3389 Answer: D "Pass Any Exam. A.www. 2335 D. 110 C. Devices by type B. B. which of the following ports is used for Remote Desktop (RDP)? A. Check to see if wireless is turned on.actualtests. 80 B.co m 170 . Heatsink B. Active Answer: D QUESTION NO: 552 By default. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE). D. Hidden devices D. I/O address ranges E. Check the software for a complete install.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts . RAM capacity C. Any Time. Liquid D.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. Mapped network drives F. Check the wireless card to be sure it is seated correctly.C.

NIC B. Wireless card C. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam. 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers. 80 D.co m 171 .www. TV tuner C. 23 B.com Ac tua QUESTION NO: 555 lTe sts . is used for Telnet? A. Multimedia B.actualtests. by default." . Any Time. SATA D. Capture D. 25 C. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A.

actualtests.www. Which of the following would be the BEST recommendation to the customer? A. Enable Boot Logging C. Safe Mode with Command Prompt B. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A.co m . The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. but the motherboard needs an update. Crossover cable "Pass Any Exam. Operating system B.CompTIA 220-701: Practice Exam A. Firmware D. WAN B. Bridge B. VPN D. Which of the following must the technician update? sts . The technician has determined this can be done. Any Time.com 172 Ac A." . Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC. Memory C. Last Know Good Configuration D. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. HTTP C. Router C.

D.www. C. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. B. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. Turn off the power to the USB device first then the computer. Any Time. use their telephone number as the WEP key. Which of the following should the technician do? . Use the Safely Remove Hardware icon in the System Tray. Send the drive to a data recovery company. C. a technician should advise the customer to: A. Use the Safely Remove Hardware icon in the Control Panel.com Ac A. D. D." . Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. try and keep the same password so the customer can always remember it. B. Answer: A "Pass Any Exam. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. C. try not to use numbers in the password. Unplug the device from the computer. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away.actualtests. B. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed.CompTIA 220-701: Practice Exam D. change the password frequently.co m Answer: A 173 .

Improved security features C. Improved performance B. Improved registry settings D. use the run command and type folder. Any Time.actualtests. Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. Which of the following is the FIRST item to check? A. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A." . B. select new. rightclick on the desktop. D.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A. create the folder in My Documents then click and drag the new folder to the desktop.com Ac tua QUESTION NO: 565 lTe sts . The power to the external displays docking station D. The monitor driver version C. and select folder. C.co m 174 . Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam. create the folder on a flash drive and then click and drag the new folder to the desktop.www. If the monitor has been degaussed recently B.

Boot into setup/BIOS and check the Graphics options. Any Time. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. "Pass Any Exam. Which of the following is the FIRST step the technician should take? A. The technician tries to boot the computer with the Windows CD in the drive. The technician explains this is a: A.CompTIA 220-701: Practice Exam A. Which of the following is the FIRST action the technician should take? lTe sts . When Windowsstarts. tua A technician wants to reinstall Windows operating system on a notebook computer. the computer boots off the installed operating system on the hard drive. website where cookies are required.www. Boot the unit in Safe Mode by pressing Ctrl/Esc. popup advertisement that has been blocked. D. Have the user power off for five minutes then restart the system. B. Boot into BIOS/Setup and change the boot sequence. Have the user check external drives for media. C. B. C. C. however. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser.actualtests. D. Boot the unit in Safe Mode by pressing F8.co m .com 175 Ac A. website that does not require a password to log in. Run a check disk operation on the hard drive. Boot into BIOS and check the hard drive status." . C. press F8 and select Last Known good configuration. press F8 and select Safe Boot. Boot into BIOS/Setup and update the BIOS. When WindowsStarts. D. B. B. Boot the unit in Safe Mode by pressing F5.

C. Any Time. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning.com Ac tua A.actualtests.1. Enable print sharing from the main computer. Check to see if the monitor and computer are powered by a UPS. Check the System Event log for over temperature entries. Which of the following would be the NEXT troubleshooting step? A. Remove the battery and run the laptop on the external power supply.www. Unplug and then re-connect all cabling to the components. D. D. Set the printer to DHCP. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. Update or reinstall the display driver. B. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. D.0. Set the IP address to match the gateway address. Which of the following is the BEST course of action to take? . Ask the customer what is occurring when the display is lost. secure website. C. C. B.co m Answer: A 176 .CompTIA 220-701: Practice Exam D.0. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. Answer: C "Pass Any Exam. Run the computer until the error occurs then find where the source of the heat is." . B. Configure the printers IP to 127. Ask the customer how the laptop is being used when it reports the error.

replace the network card in the printer. Remove the power and check the position of the jumpers on the motherboard. B. D. The NEXT step to evaluate the problem is to: A. power off the printer. have the customer clear the print queue and reboot. D." . Check the quick setup guide for BIOS settings. C.co m 177 .www.com Ac tua lTe sts . cycle the power on the printer and observe the boot process. flash the firmware on the printer to match the new driver. Replace the video card because there is no display. Any Time. but only in monochrome. The NEXT action would be to: A. Answer: B QUESTION NO: 576 "Pass Any Exam. The technician knows the print server had maintenance done over the weekend that included driver updates. D. Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. The technician arrives and finds the printer is online but there are not any lights on the network card. have each user remove and re-install the printer to update the driver. Consult the maintenance manual for the error code. pauses and then repeats. C. check the printer for paper jams in the path. power cycle the printer to update the driver. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. Which of the following is the BEST course of action to determine the cause? A. check the printer properties on the server.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. B. B. C.

WEP C. Any Time.actualtests. WPA. Computer Browser "Pass Any Exam.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. WPA encryption D. Password authentication B.www. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use. Sleep D. Standby B." . WPA D.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Hibernation C. Smart card authentication C. WPA2 B. Which of the following security technologies is this considered? A.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts . Which of the following Windows services is not starting during boot? A.co m 178 . Biometric authentication Answer: D QUESTION NO: 578 A.

Southbridge B.CompTIA 220-701: Practice Exam B. The technician on call determines that the PC is powered on and is not in standby mode. check the video cable from the monitor to the PC. check the power cable on the monitor. C." .co m . Turn the monitor on/off. try turning the monitor on/off. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. check the video cable from the monitor to the PC. Add Hardware Wizard C. reseat the video card in the PC.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A. BIOS C. BIOS "Pass Any Exam. B. Print Spooler D. try turning the monitor on/off. Turn the monitor on/off. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. DMA controller D. Any Time. Check the video cable from the monitor to the PC. D. Answer: C QUESTION NO: 581 A. reseat the video card. check the power cable on the monitor. Northbridge B.www. Reseat the video card.actualtests.

Answer: A "Pass Any Exam. CMOS D. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. Southbridge C.actualtests.com Ac tua lTe sts . Any Time. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed. Southbridge D. Check the power outlet to verify it is supplying power. Which of the following is the NEXT troubleshooting step the technician should take? A." . C.CompTIA 220-701: Practice Exam C. Replace the power button. BIOS D. D.co m 180 . DMA controller C. Northbridge B. Verify that the power button is plugged into the motherboard. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. Check the power supply for voltage output.www. B. Northbridge B.

"Pass Any Exam." . The technician can also print a test page from another workstation.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A.co m 181 . Biometric password B. D. Any Time.actualtests. 775 C.com Ac A user reports that they are suddenly unable to print to a network printer. 478 B. C. The technician can ping the users workstation and the printer. B.www. Port triggering C. It was working fine yesterday. The printer has a faulty NIC. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . Theusers workstation has a faulty NIC. Slot A Answer: A A. The printer is no longer the users default printer. Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. Case open switch D. The printer has corrupt drivers. 959 D.

E QUESTION NO: 590 When troubleshooting an issue with a customer. Turn on Automatic Updates.CompTIA 220-701: Practice Exam A. Multi-core B. Dual-core Answer: A. B. Which of the following should be selected to BEST meet the user's needs? A." . Disable all file shares. B.co m . Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet. Update the network device drivers. Inform the customer of how long it might take to resolve the problem. D. B. they do not want the updates to interfere while they are working. Update the virus definitions and start a scan for viruses. DDR2 E. C. SODIMM D. C. Update the antivirus definitions. Assign a password complexity policy. Set automatic updates to download only. Which of the following is a best practice? A. Any Time. C. Turn off the firewall. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. Unplug the PC and put on an anti-static wrist strap. PCI express C.www.actualtests. "Pass Any Exam.com 182 Ac tua lTe sts . however. Verify when the last time the computer was working correctly was. D. Which of the following is the FIRST thing the technician should do? A.

" .co m 183 . C.com Ac tua A. Username/password B. FAT32 "Pass Any Exam.CompTIA 220-701: Practice Exam D. Check the domain print server. FAT16 B. Which of the following file systems should the technician select? A.actualtests. Set automatic updates to download and install. Any Time. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. B. Which of the following is the FIRST thing a technician should check? sts . Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A. Check the print queue. lTe Several users report their print jobs did not print to the local shared printer. Check power on theusers laptops. Fingerprint scanner C. D. WPA D. NTFS D.www. Check the network connections. HPFS C.

Answer: A After several months users report that their computer runs slower. How should the technician troubleshoot this issue? A. Check the CMOS battery. The problem is related to large files being deleted. Jumper settings D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. Task Manager B.actualtests. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam.co m . Check the boot order in the BIOS. D. Where should the technician make the necessary boot order changes? A. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. Check for incompatible hardware. Backup Manager C. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. C. Any Time. a technician notices that the software hangs during the hardware detection phase. Motherboard settings B. Firmware settings C. B.com 184 Ac QUESTION NO: 598 tua lTe sts . The technician needs to change the computers settings to boot from a recovery CD. Task Scheduler Wizard D." . Check the disk for scratches.www.

A cable modem D. Any Time. Right-click System Tray." . ATX B. Check the manufacturer's website. Right-click Start menu.actualtests. An asynchronous modem C. Right-click My Network icon. select Properties D. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . Check the USB port. Right-click My Computer icon. Which of the following is the BEST solution to locate the correct drivers? A. PC/XT "Pass Any Exam. A network interface card B. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers.www. The installation CD is not available. AT C.com Ac A. D. select Properties B. select Properties C. Add Hardware Wizard. B. Check the printers BIOS.co m 185 . C.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A.

Manually on the printer C. From theprinters drivers B. LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam. ACL Answer: A QUESTION NO: 603 When a job fails to print. From the printer properties page D.www. NTP B. SMTP D. TELNET C. Any Time." . RDP D. PPTP C.co QUESTION NO: 604 m .CompTIA 220-701: Practice Exam D. NNTP B.actualtests. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. where would a technician go in Windows to print out a test page? A.com 186 Ac tua lTe sts .

Port mirroring C." . Bridge D. Router D. Modem C. Modem lTe Which of the following network devices interconnects networks together? sts .actualtests. Hub B. Modem C. Any Time. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A.com Ac tua A. Router D. Switch B.co m 187 . Hub Answer: D "Pass Any Exam. Switch B. Hub C. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Half duplex B.www.CompTIA 220-701: Practice Exam A. Full duplex D.

while laser printers can be harmful to the environment. B.com Ac Answer: D tua lTe sts . while an inkjet printer sprays the image on the page.actualtests.www.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. and impact printer? A. inkjet. Laser printers use toner. A maximum of two computers can share a local printer verses unlimited users can share a network printer. The control panel C. while an inkjet printer fuses the image to the page. thermal. C. The power supply D. B. Ink jet printers are safe for the environment. The writing element B. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A. Any Time. Laser printers melt the image onto the page. Laser printers fuse the image to the page. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. while the inkjet printer can only use ink cartridges." . D. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer.co m 188 . The interface Answer: A "Pass Any Exam. A local printer has a small footprint and cost less money than a network printer that has a large footprint. D. C.

Any Time.actualtests.www. . Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine.com 189 Ac tua lTe sts A. NLX D. C. but the printer does not print the job. Printer configuration is incorrect. B. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors. customer's personal files and professional data. equipment from abuse and misuse. which of the following provides the MOST room for effective cooling? A. which of the following is the minimum default resolution setting that Windows XP supports? A. 640 x 480 B. D. Which of the following may be the cause? A." . person who would be directly affected in the case of a breach. C. Outdated or corrupt print driver. company's intellectual property and proprietary information. B. 800 x 600 "Pass Any Exam. D.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . The application used to create the document is incompatible with the printer. A print job is waiting in the print queue. BTX B. ATX C.

hot swappable drive.actualtests. DVD/RW drive B. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. QUESTION NO: 617 A CD drive is a type of: A.CompTIA 220-701: Practice Exam C. solid state drive. C. the back up tape drive configuration. Any Time. CGA's resolution was 320 x 200 . B. SD flash drive C.co m 190 . 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. C. network drive. B. EGA's was 640 x 350.www.com Ac tua lTe sts . 800 x 640 D. Answer: A "Pass Any Exam. D. SODIMM D. and SVGA resolution is 800 x 600. the number of partitions across multiple hard drives. number of installed hard drives." . D. optical drive. how data is distributed between multiple drives. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A.

Thermal grease between the fan and theheatsink B." . equivalent to the original power supply wattage. tua On a desktop computer. D. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly. B.actualtests. Automatic voltage detection between 110 and 220 voltage is provided. DIMM chip B. Any Time.com 191 Ac A.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. auto sensing from 100 to 240 Volts. IDE drive C. The addition of 3. equal or lesser than the original power supply wattage. C. it is important for the output to be: A. it must have which of the following? A. Thermal grease between the processor and the fan C. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . Automatic integrated surge protection is provided through the upgrade.www.3 volts of power to the computer.co m . Two processors installed on the motherboard D. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. D. AGP slot D. Thermal grease between the processor and theheatsink "Pass Any Exam. equal or greater than the original power supply wattage. C. The computer can run faster because of the larger power source. B.

The computer will overheat. The OS will have to be reinstalled. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). C. Hyper-threading technology D. C. B. D. Which of the following statements is MOST likely true? A. Any Time. The computer will not pass POST. "Pass Any Exam. D. The barcode scanner should be set up in the computers BIOS.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. Answer: A When installing a barcode scanner on a computer. The scanner must be installed between the PS2 mouse and the computer. The scanner must be configured to read the code(s) desired. Hyper-V technology C. The flatbed scanner must be removed. Double the clock speed on a 32-bit processor B.actualtests.com Ac QUESTION NO: 626 tua lTe sts . which of the following should occur? A.www. the computer must be equipped with which of the following? A." . B.co m 192 . The memory speed will decrease.

Which of the following could be contributing to the noise? (Select TWO).www." . Which of the following is the possible cause? (Select TWO).B QUESTION NO: 630 The user states the desktop computer is very noisy. The CRT display has failed. To allow LAN/WAN switching Answer: A. Laser Answer: A QUESTION NO: 629 Answer: A. Cooling fan C. Any Time.actualtests. To provide additional USB ports for the laptop E. To allow additional power to be available to the laptop when docked C. sts . CPU B. A memory chip is defective.co m .ini file. Hard drive "Pass Any Exam. A. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding.D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. A PCI card is not correctly seated. D. Inkjet D. C. E. The power supply is not connected to the system board. To provide additional software security to the laptop D. B. To allow peripheral devices such as a monitor to remain attached B.com 193 Ac A. Impact B.CompTIA 220-701: Practice Exam A. Windows has a corrupt boot. Duplex C.

ask one of the assistants at the company to contact the owner. Document the work done at the firm. Any Time. B. and due to space constraints. Boot from LAN. and personally contact the owner to update on the status of the repairs.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. Motherboard E. Call and/or email the owner the status of the repair and answer any remaining questions they might have. Boot from Emergency Boot Disk. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater. Which of the following technologies is capable of this functionality? A. D. Document the work done at the firm and leave the company owner a voicemail.actualtests. C." . but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. QUESTION NO: 632 A. asks to have a single-connection that will carry video and audio to and from the PC.www. relaying details of the repair to save the technician time. Boot in Safe Mode.co m Answer: B . Which of the following would be the BEST course of action for the technician to take? sts . D. leave a copy for the company owner. DVI-D "Pass Any Exam.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. The repairs go as planned. C. B. Boot to Last known Good Configuration. the owner would probably not want to be bothered during the work day. Memory chip Answer: B. Document the work done at the firm.CompTIA 220-701: Practice Exam D.

"Pass Any Exam. in marked matching slots.actualtests. Keep the hard drive within acceptable temperature ranges. Mini-PCI card B.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B .CompTIA 220-701: Practice Exam B.www.com Ac A.1 D. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. B. which of the following is true? A. DVI-I C.co m 195 . VGA D. Keep thenorthbridge chip within acceptable temperature ranges. Memory has to be installed in same speed and size modules. Keep the power supply within acceptable temperature ranges. PC card 8. Keep the processor within acceptable temperature ranges. Express card C. Memory has to be installed in matching pairs. C. B. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A. using chips equal to or larger than 1GB in size. C. D. PC card 7. The motherboard jumpers need to be properly configured." . Any Time.

Use Windows built-in Disk Management utility and format the disk. WiMAX B.actualtests.www. Fiber D. Fractional T1 C." . D. B. the company is being forced to run the lines along power wiring and overhead lighting. Coaxial C. Run a high powered magnet over the drive several times. STP Answer: D "Pass Any Exam. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? .CompTIA 220-701: Practice Exam D. Reformat the hard drive.com Ac tua lTe A. Satellite D. Which of the following would be the MOST cost effective cable to choose? A. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. Use a multi-pass third party formatting utility. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network. C. Memory has to be installed in marked matching slots. using at least five passes. UTP B. Due to limited ability to conceal cabling within walls. Any Time.co m Answer: A 196 .

One B. Which of the following operating systems currently include this functionality? (Select TWO). Windows 2000 Pro C.www. Security Center B. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A. Windows XP Professional E. Any Time. Device Manager C.actualtests. WindowsVista Ultimate B.co m . Windows Defender D.C QUESTION NO: 642 A. A.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts . Two C. Windows Vista Home Premium Answer: A. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. Fuser "Pass Any Exam. WindowsVista Business D." . Four D.

10Mb D. 100Mb B.11 B. Any Time.www.co m .5 D.5 C. ping a 192. "Pass Any Exam. edit C. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) . Full duplex C. ping v 10. ping t 172.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A. can run at which of the following modes? A. Liquid ink Answer: C QUESTION NO: 644 Network hubs.122. msconfig B.actualtests.168.16." .1. Ribbon C.com 198 Ac tua lTe sts . Toner D. regedit D. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A.68. by design.CompTIA 220-701: Practice Exam B.0.18. ping f 189.10.

B.co Which of the following utilities is used to perform a baseline on a hard drive? m . Any Time.ini file. MSCONFIG C. no errors are reported and the data cable is connected. D. the operating system will only recognize 1GB of RAM.com 199 Ac A technician is adding RAM to a PC.actualtests.www. Which of the following is the MOST likely "Pass Any Exam. The monitor is not plugged into the video card. MSCONFIG was used to execute the system. D. The RAM has been inserted backwards in their slots.ini file. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. B. Which of the following is the MOST likely cause of the issue? A. MSTSC D. The PC BIOS does not support the new RAM size. MSCONFIG was used to enable the computer services. MSIEXEC . PERFMON B. MSCONFIG was used to disable the computer services. C. Upon power on." . C. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A. The physical printer online light is lit.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing. The BIOS revision is the latest version. Which of the following choices is MOST likely the cause? tua lTe sts A. MSCONFIG was used to execute the win.

ping 127." . My Computer C.0.0 B. ipconfig 127. Performance Logs and alerts C. Computer Management B. Device Manager D.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A. Component Services Answer: A "Pass Any Exam.1 D. The Use Printer Offline option is checked.1 C.co m 200 . B. The Printing Preferences has been changed in Printer Properties.0.CompTIA 220-701: Practice Exam cause of this problem? A. Control Panel B.0. localhost 128. D. C. System Information D.0. The Use Printer Offline option is not checked. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A.www. Any Time.actualtests. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A. The Print Processor has been changed in Printer Properties.com Ac tua lTe sts . ping 128.1.0.0.1.

actualtests. Device Manager C." . Component Services D. Performance Logs and Alerts D. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A. My Computer B.co m 201 . Computer Management B. Device Manager C. Any Time. Startup Menu C. Computer Management C. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. Control Panel D. Performance Logs and Alerts D. System Tray "Pass Any Exam.www. Computer Management B. Performance Logs and Alerts B. Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A.com Ac tua lTe sts .

System Information C.www.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. System Configuration B. msinfo32 D. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A. System Information . Power Options "Pass Any Exam. Any Time. Task Manager D." . System Properties B. cmd B.actualtests.com Ac tua lTe sts A. Task Manager D. System Properties C.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . dxdiag C.

Power Options B. Hardware Wizard D.1 Answer: D QUESTION NO: 665 "Pass Any Exam. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A. Hardware Wizard D.168. 4.1.actualtests. 192. Hardware Wizard D. 172.CompTIA 220-701: Practice Exam B. Simple File Sharing C.www.100.co m 203 .10.1 B. Event Viewer C. Any Time.168." .1.168. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A. 122.com Ac tua lTe sts . Simple File Sharing B. Performance C.1.100 C.1 D.

28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 12 C. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 26 D.www. 26 D. 12 C. 8 B. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 26 D.co m 204 ." .com Ac tua lTe sts . 64 Answer: C "Pass Any Exam. 8 B. 10 B. 10 C.actualtests. Any Time. 63 D.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A. 16 C. 10 B.

B. Connects multiple users to one computer. Modem D. and mouse. The battery is full and the laptop is plugged in. 802. C. Fan B. 802.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts . keyboard. DSU C.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. 802. D.11g B. Connects multiple computers to one monitor.www.com 205 Ac A." . Which of the following components is the MOST likely at fault? A. and that it gets unusually hot. Allows multiple computers to communicate with each other in a network. and there are no error codes or beeps. Allows multiple users to have access to a central gateway. Any Time.11b D.11n C.actualtests. CPU "Pass Any Exam. 802.co m . Router B.

com Ac tua A. MSDS D. Produces unsolicited advertisements via pop-up messages lTe sts . Collects user and program information usually for malicious purposes D.actualtests. Code that waits for a specific response before activating B. ESD strap C. Any Time. Logic bomb Answer: B "Pass Any Exam. Unsolicited mail that is sent electronically C. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Cable ties B. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A. Trojan C.co m 206 .CompTIA 220-701: Practice Exam C." . Spam D.www. Battery D. Worm B.

Any Time. Disable in the BIOS. LAN D.www. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. Safely Remove Hardware Function. B.co m . VPN C. WAN B. WindowsVista Business C. Unplug from the USB port. C.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. "Pass Any Exam. Virus B. Adware D.com 207 Ac tua lTe sts . Worm C. WindowsVista Premium D. Windows Vista Home B." .actualtests. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A.

www. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible.co QUESTION NO: 681 m 208 . A complete restore of the hard drive D. Any Time." . An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam. Start> Run>typecmd> dir D. Start> Run>typecmd > nslookup B.CompTIA 220-701: Practice Exam D. Start> Run> typecmd > ipconfig C. Which of the following is the FINAL step that should be performed? . A record of the administrative passwords C. Restart the OS.com Ac tua lTe A.actualtests. Establish a theory of probable causes of the incompatible driver D. Cycle the power to ensure that thent driver works B. Escalate the problem to the next higher tier support shop C. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A. Document findings. An established recovery point B. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A.

254. Hibernate D.co m 209 . 192.1.10. Shut down C. Stand by B. B. Ask if they have a modem. Check to see if the NIC is functioning. WiFi Card "Pass Any Exam. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. Any Time. 127. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity.www." .0.168.127 B.actualtests.1 D. D.com Ac tua A technician wants to configure a Windows XP Pro laptop. Suggest they move computer around. Which of the following should the technician do? A.255. Check thatWiFi is enabled.1 C.255 Answer: D A. however. C.CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts . The laptop also needs to be able to resume quickly from this mode. 169. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A.255. NIC B. they are not receiving any WiFi signals. 255.0.

CompTIA 220-701: Practice Exam C. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. inquiring how the systems are running and offering any additional assistance.www. Email the business owner and offer discounted services for the next system upgrades. D. B. Have the customerrestart the computer to reset the keyboard for the customers profile. B.com 210 Ac tua A. "Pass Any Exam. Which of the following would be the BEST course of action to take? . Email an assistant at the business to see if they are satisfied with the services rendered. Which of the following is the NEXT action to take? A. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. The customer had the laptop working properly all day in a docking station setting. Bluetooth D. Any Time. Contact the customer with a follow-up call. C. inquiring when the next system upgrades can be started and offer discounts. Question the customer to determine if they are using the embedded keyboard for the first time. but is now attempting to use the laptop's embedded keyboard. Right click on the print job and select restart.actualtests. Contact the customer with a follow-up call. D. Right click on the print job and select properties. Right click on the print job and select cancel. The technician has not heard back from the client. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A." . B. Right click on the print job and select resume. lTe sts A week ago a technician completed several upgrades for a business.co m Answer: B . C. C.

Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A. Switch B.com Ac tua lTe A. /v C. Modem C. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam.INI file C.CompTIA 220-701: Practice Exam D. Check the keyboard drivers in Device Manager and reload if out of date." . /b D. PXE Boot Rom B. BOOT.www. Bridge D. Where would be the proper place to configure this? A. /r B. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. BIOS D.co QUESTION NO: 691 m 211 .actualtests. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? . Any Time.

RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. Optical Drive D. RAID 5 C. RAID 1 C.www. Any Time. Which of the following is MOST likely failing? A. Processor B. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A. RAID 5 D.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. RAID 0 B. RAID 1 C. RAID 5 D.co m 212 . RAID 1 B.com Ac A. CPU Fan C. RAID 0 B.actualtests. RAID 10 "Pass Any Exam. RAID 6 D." . Which of the following RAID arrays is the technician using? A.

CAT6 C. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector. UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. Coaxial D. ST D.www. STP D. UTP .co Which of the following cable types contains a foil shield inside the jacket? m 213 .actualtests. Any Time.com Ac tua lTe sts A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. RG-6 C. Fiber B." . STP B. RJ-45 B. especially Ethernets "Pass Any Exam. Fiber C.

actualtests.11g D.CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A. Coaxial B. Bluetooth "Pass Any Exam. 802. Satellite C." . Fiber D. ST D. Fiber B. RJ-11 B. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A.11a B.com Ac tua lTe sts . Any Time. DSL D.co m 214 . RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A. 802. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A. BNC C.11n C. UTP C.www. 802.

Spam D.actualtests. Any Time. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam. Adware D. DSL B. Fiber D. Adware sts .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Botnet C. Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 . Cable C. Spam C.www. Spyware B." . Botnet B.com Ac tua lTe A.

Spam B. Worm D. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Spyware B. Adware C.www. Botnet D. Internal hard drive D.actualtests.com Ac tua lTe sts QUESTION NO: 709 . Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. Power strip B. Any Time.co m 216 . Network Answer: A "Pass Any Exam. without actually installing it on the workstation? A.CompTIA 220-701: Practice Exam A. Surge protector D. Uninterruptible power supply C." . Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. Spyware C. CD B. Floppy C.

SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A. SMTP D. 12Mbps. D. Micro ATX C.actualtests.www." .co m 217 . HTTPS C.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A.com Ac tua lTe sts . C. Any Time. 400Mbps. FTP B. 480Mbps. IDE hard drive B. 800Mbps. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A. B. AT D. ATX B. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A. DVD. "Pass Any Exam. USB thumb drive D.ROM drive C.

Increases length of cable D. 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access." . In addition. 6/12 Volts DC or 12/24 Volts DC D. Which of the following could be the problem? "Pass Any Exam.actualtests. Any Time. 10 or fewer B. 110/120 Volts AC or 220/240 Volts AC B. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A.com 218 Ac tua lTe sts . the customer reports the NIC link lights for that computer are not on. AC or DC Voltage C. 20 or fewer D.co m .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. Fire resistant B. Lower latency C. 15 or fewer C.www.

Where can the technician locate the NTLDR files? A. Answer: D QUESTION NO: 719 After installing a network card. Enable Boot Logging C. Network server is not working. Firewall is not working. Join the computer to the workgroup. NTOSKRNL "Pass Any Exam. Internet site is down. Which of the following boot options will accomplish this? A.co m 219 . Which of the following is the NEXT step? A. the technician notices a yellow exclamation mark in Device Manager. Update the device driver. C.actualtests. D. D. B. . Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. Remove and replace the network card. Safe Mode D. you should update the device driver. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing.CompTIA 220-701: Practice Exam A. Boot Mode B. C. Re-install the OS. Updating the device driver may help when an installed device isn't working properly. Any Time." .www. B. Switch is not working.com Ac tua lTe sts Explanation: To troubleshoot this problem.

NTLDR C. C. Remove the battery. Replace the LCD.COM Answer: B QUESTION NO: 722 When a computer is turned on.www. Connect the laptop to a monitor. C. B. B.com Ac tua A.INI D. D.SYS B. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start.CompTIA 220-701: Practice Exam B. D.actualtests. Which of the following is the NEXT step to troubleshoot the issue? sts . When the laptop is plugged into an outlet it starts. lTe A technician is troubleshooting a laptop. Upgrade the video card. BOOT.co m 220 . Answer: A "Pass Any Exam.SYS D. Which of the following is the BEST solution? A. but there is no video. CONFIG. Change power outlets. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed. NTDETECT. Replace the power button." . IO. which of the following is the FIRST process that runs? A. Upgrade the memory. Any Time. OS installation disk C. Replace the battery.

ROM/DVD player into a laptop. The technician powers on the laptop and the drive is not detected.www. The OS is not installed.com 221 Ac tua lTe A. sts . B. Which of the following is the MOST likely issue? A. Check the manufacturer's recommended settings.co A technician installs a new CD.actualtests. Which of the following should the technician do NEXT? m ." . Additional memory needs to be installed. The MBR B. The RAM is not seated properly. Check if the drive is properly plugged in. The system is overheating. B. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down. "Pass Any Exam. D. Which of the following could be the issue? A. The power-management console C. Check to see if a disk is present in the drive. C. The AC/DC adaptor D.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed. Any Time. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). D. Check the USB settings for the drive. C.

printing on both sides of paper one at a time. acquire unauthorized information to achieve a goal. Asking passive aggressive questions E. Answer: A QUESTION NO: 730 Where is the power on password stored? A.CompTIA 220-701: Practice Exam A. printing on both sides of paper simultaneously.E QUESTION NO: 729 Social engineering is used to: A.actualtests. B." .com Ac tua lTe sts . communications in both directions simultaneously.www. to perform a technical risk assessment of employees within the company. Requesting public information B. Assuming a position of authority D. Flattery Answer: C. System RAM B. Any Time.co m 222 . engage in harmless communication. Insulting the subject to motivate a response C. to test sociological boundaries with in the company. B. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. C. CMOS ROM C. D. C. Hard Drive D. Answer: D "Pass Any Exam. communications in both directions one at a time. D.

D. Port 25 D. It blocks popup ads. Port 23 C.www." . by default? A. It pings a workstation from a remote server. D. B. A tool that allows a user to connect to other computers. Port 23 C. Port 21 B. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet.com Ac A. Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3. Any Time. Port 110 "Pass Any Exam.co m 223 . B. tua lTe sts . Port 21 B. A tool that tells a user of the workstation that they have exceeded their memory quota. A tool that allows a workstation to tell the network that the workstation is present. It holds a log of the last three passwords used. C.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A. Port 25 D. by default? A. C. A tool that allows a user to use the workstation as a telephone through the network. It retrieves email from the mail server.

RAM module is faulty C." . Excessive movement between system memory and virtual memory. Printer E. D. USB C. System RAM Answer: B. electric shock felt on computer case.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). sts . Network D. Processor is going bad B.com Ac QUESTION NO: 738 tua Answer: A lTe A. The user described the problems as: occasional rebooting. A method of recovering lost data from a hard disk. and the hard drive stops working. B. Wireless router B.co m 224 . overheating. Which of the following is the cause? A.www.C QUESTION NO: 739 "Pass Any Exam.actualtests. Power supply D. A recognized method of disposing hard drives that contain sensitive data. Any Time. A. Any damage to a hard drive caused by an intention or unintentional jolt or movement. C.

A. Explain to the user they need to fill out a work order for the computer issues.g. netstat B. Ctrl + Alt + B D.www. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues. Function keys (e. Which of the following should the technician do? A. B. C. Ask the user to call another technician for more in-depth assistance. Ask another technician to take over support for this user.com Ac tua lTe QUESTION NO: 741 sts Answer: B . Shift + B C.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Start> Run> Accessories> Command Prompt C. Which of the following utilities could be used to check if there is a remote device on the network? A. Help the user with every issue that they call about and put all other work orders on hold. nslookup D. Start> Programs> Accessories> Command Prompt "Pass Any Exam. ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). ipconfig C. F9.actualtests. Any Time. Start> Run>cmd B." . Start>Programs>Accessories>Communications> Command Prompt D. F12) B. D.co m 225 .

and all other users are able to print to the printer. PS/2 B. B. The manufacturer's documentation C. Any Time.www.actualtests. D. Confirm the printer name where the user is trying to print. A past technician's documentation D. C. however." . NIC C. Replace the paper in the printer. it does not print. Which of the following is the FIRST step that the technician should do? A. MSDS Answer: D "Pass Any Exam. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A. Riser card D. There are multiple printers in the office. Which of the following places should the technician look to find the proper handling procedures? A. Start> Control Panel> Run>cmd Answer: A. Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent. The cleaning label B.co m 226 . Reboot the workstation and have the user log in again.CompTIA 220-701: Practice Exam E. Restart the print spooler service. every time the user sends a print job to the printer.com Ac tua lTe sts .D QUESTION NO: 743 A user is trying to print to a network printer.

One B. "Pass Any Exam. which of the following is the BEST way to dispose of the old cartridge? A. D. Store in an air-tight container. assist with data transmission. C.actualtests. prevent damage from weather.co m When applying the security settings to a network. Any Time. Seven D. B. Put the toner into a sealed bag and then throw into the garbage. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A.www. provide protection from heat. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . Return to the manufacturer for recycling. D. LAN B. Nine . C." . B. prevent outside interference. Dispose in an incinerator. WAN. C. Three C. domain.

actualtests. B. which of the following would be the FIRST step to evaluate this issue? A. D. Check to see if the BIOS register the drive. B. Ensure that the CD drive is installed. Answer: D QUESTION NO: 750 A user reports that their CD. What should be the BEST first step to resolve this issue? A. Check to see if theCD. Make sure that the disc is a CD and not a DVD. Ensure that shielded cable was used for the network. B. There are no limitations. Make sure the network cable is seated properly in the users computer. D.com Ac tua lTe A. Answer: C QUESTION NO: 753 "Pass Any Exam. workgroup. Make sure that the network cable is not touching any other cables. Any Time. C. Replacing it with a power supply made specifically for that unit. C.www. C." .Rom is not reading a disc.co m Answer: B 228 . Making sure that replacing the power supply is not cost prohibitive. D. sts When a component has a proprietary power supply what is the main limitation? . one power supply is as good as another. Check to see if the network cables were terminated properly.CompTIA 220-701: Practice Exam D. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance.Rom is compatible hardware. Making sure the power supply will fit into the casing.

background checks for users. A complete back up of the hard drive. Was the electric bill paid? D. C. The customer says the tower computer will not turn on and the monitor will not turn on either.co m . lTe sts ." . D.www. "Pass Any Exam. Other equipment plugged into the same power strip/surge protector also will not turn on. powering up? B. An established recovery point. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. smart cards.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. Any Time. What would be the questions to ask this customer? (Select THREE).actualtests. that is plugged into the same power strip/surge protector. B. Which of the following would be the BEST questions to ask the customer? (Select TWO). An emergency recovery disk (ERD). A record of the ADMIN passwords.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. Is another piece ofequipment. What is the manufacturer of the power strip/surge protector? Answer: A. Did the computer and monitor work before? C. C. D. complex user names. Is it a LCD or CRT monitor? E.B QUESTION NO: 756 A remote Customer calls with a dead computer. B. retinal scans. Answer: C QUESTION NO: 755 A. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on.

" . Hibernate C. proceed with solution. Nothing. Standby D. Any Time. What kind of equipment is plugged into the power strip/surge protector? Answer: B. Always on C. Wake on LAN "Pass Any Exam.actualtests. Has any electrical work been done recently? G. Create restore point D. What is the manufacturer of the power strip/surge protector? E.com 230 Ac A. Standby B. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A.co m . Nothing should be affected C.C.CompTIA 220-701: Practice Exam A. Is another piece of equipment plugged into the same power receptacle and is it working? C. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. How big is your electric bill? B. Make a list of all programs that will need to be reinstalled in event of a system failure B. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D . Can you or someone else check the circuit breaker for that receptacle? D.www. Always on B.

CompTIA 220-701: Practice Exam D. Say nothing. Continue answering thequestions. Ask to be excused to use the phone to take a small break outside to get some air B. What is the BEST response to this question? sts QUESTION NO: 761 . CRTs are being replaced by LCDs Answer: B "Pass Any Exam. the customer continually asks questions about every step being performed. Put on an ESD strap and inspect the internal components B. Dispose through proper channels or send it to be repaired C. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home. end the conversation C. Which of the following should the technician do? A.www.co Answer: B m 231 .actualtests. D. Check that the tube and capacitors are intact D. Any Time. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working. Which of the following is the BEST solution? A. Give them a list of blog sites and documentation that discuss the twoOSs D. Throw it in the trash. Tell the customer that both are excellent choices B. It is getting to the point that is becoming a distraction." .com Ac tua A. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista. Explain that what is being done is extremely complicated and requires concentration. relax and try to be as calm as possible while working through the distraction C.

D. Give the user a dedicated printer.co m . tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Between 10 and 12 characters B. Install a UPS in the office "Pass Any Exam. Which of the following is the BEST option to alleviate this issue? lTe sts . 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. B.www. Between 8 and 10 characters D. Between 6 and 8 characters C. Any Time. Install a generator in the office C. C.actualtests. Have the user work after hours to finish their print jobs. Raise the priority of the users jobs to the highest level. Replace all CMOS batteries in the office B.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. 90 to 180 days B. 60 to 90 days C." . Annually D. Give the user permissions to cancel other users print jobs.com 232 Ac A.

however they are not receiving any Wi-Fi signals.www. Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. Which of the following is the action that is being performed? A. Use software that in case of an outage saves your work. but the computers gives an error that the computer has not been shutdown properly. There are UPSs connected to the equipment but they only last about 30 minutes. Which of the following should you try FIRST? A. Preparing system for Automated System Recovery (ASR) C.co m . "Pass Any Exam.actualtests. closes programs. What is an option to ensure that all work is not lost and damage does not occur to the system? A. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. Any Time." .com 233 Ac tua lTe sts . Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. Suggest the computer be moved around. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Rolling back to an earlier configuration B. You decide to go to a prior restore point. Retrieve the work from a hot site for the office C. and shuts down the computer B.CompTIA 220-701: Practice Exam D. Loading a full backup onto your workstation D.

C. Make sure that the disc is a DVD and not a CD. Which of the following is the FIRST step to take to resolve this issue? A. Move the projector further away from the laptop. Check that the Wi-Fi adapter is enabled.ROM has compatible hardware.actualtests. Change the power settings in Power Management.CompTIA 220-701: Practice Exam B. Change the power settings on the projector. D. B.www. Any Time. However. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts .com Ac tua A. Biometrics C. each time the customer closes the laptop the computer goes into standby.ROM is not reading a disc. Answer: C "Pass Any Exam. D. C. Ensure that the device is working in Device Manager. B. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. Ask for model number. D. Check to see if the BIOS registered the drive. Smart card D.co m 234 ." . Check to see if the CD. Software firewall B. C. Which of the following would MOST likely solve the issue? A. Ask if they have a modem. Change the computer from a laptop to a desktop. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD.

D QUESTION NO: 776 "Pass Any Exam. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. Check to see if the monitor and system hardware are compatible. C." .C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. repeat back the issue to the user to ensure understanding. C. If the mouse has roller ball underneath could they examine it? B. Check the video cable to make sure it is still connected.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A.actualtests. B. E. Which of the following steps should be performed to check the monitor? (Select TWO). Any Time.www. Move the mouse and/or press the space bar to check if the computer is in sleep mode. be stern with the user. What is the manufacturer of the computer? D. Check for other equipment plugged into the same power strip/surge protector. D. What type of mouse is it? E. Answer: A.co m 235 . A. make the user promises to keep them quiet. tell the user to call back when they have calmed down. D.com Ac tua lTe sts . Which of the following questions should a technician ask this customer? (Select TWO). What mouse driver are they using? C. What is the manufacturer of the mouse? Answer: A. A. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. B.

CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. CPUheatsink seated properly. Connecting to a parallel tape backup device D. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. C. The manufacturer of the RAM installed in the computer. The hard drive location in the computer. Hard drive location in the computer. D. B. Perform backup of all data.actualtests. "Pass Any Exam. Which of the following should be done FIRST prior to the installation? A. The amount of RAM installed. Remove unneeded external components. Which of the following should a technician check to resolve the issues? A.co m 236 . D. Create a restore point. D." . Printing to an older printer C. Upgrade all drivers.com Ac tua lTe QUESTION NO: 778 sts Answer: D . B. B. Any Time.www. Which of the following should be checked? A. Which of the following MOST likely uses a parallel port? A. C. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. The manufacturer of the computer and hard drive. C. Connecting a loop-back plug B. Update the anti-virus software. Failed fan in the power supply.

Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Escalate the problem to the next tier support." . Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam. B. Standby B. Any Time.actualtests.com Ac QUESTION NO: 782 tua lTe sts . Hibernate D.www. Which of the following is the LAST step that should be performed? A. Wake on LAN B. Document findings.co m 237 . Cycle the power to ensure that thent driver works. Establish a theory of probable causes of the incompatible driver. D. C. Always on C. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. Always on C. actions and outcomes. Standby D.

two monitors. Move some of the devices to other outlets and replace the power strips with surge protectors. Any Time. Ask to be excused to use the phone to take a small break outside to get some air. Six C. Zero B. and a mini refrigerator are plugged into one power strip in a single outlet. Move the printers to their own UPS to cut down on the amount of devices going to the outlet.www. Send them off on a small task to get a moment to concentrate and finish the job. Check that the tube and capacitors are intact.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . Which of the following is the BEST solution? A. B. Answer: D QUESTION NO: 784 A CRT has stopped working. D. Which of the following should the technician do? A. Continue answering the questions. "Pass Any Exam. Throw it in the trash. Answer: D QUESTION NO: 785 A. C." .CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home.actualtests. the customer is asking questions wanting to know every step being performed and why. C. relax and try to be as calm as possible while working. Which of the following should be done to ensure safety? A. Put on an ESD strap and inspect the internal components. Twelve Answer: A QUESTION NO: 786 Two workstations. Explain that what is being done is extremely complicated and requires concentration. Dispose through proper channels or send it to be repaired.co m 238 . B. CRTs are being replaced by LCDs. B. D. two printers. It is getting to the point that is becoming a distraction. Eight D.

B. B. Which of the following actions should the technician perform FIRST? A. Load a full backup onto the workstation. D.co m . and properly shuts down the computer.www. D. Replace the CMOS batteries to all affected equipment.com 239 Ac A. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 . C.actualtests. closes programs. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. D. Have employees shut down their computers before they leave and perform the calculation during their down time." . Install a generator in the office. Replace the power strips with UPSs and eliminate the extension cords. B. Install a UPS in the office. "Pass Any Exam. Install software that saves work. Install power strips in the office. Replace the power strips with surge protectors with longer cords. Any Time. There are UPSs connected to the equipment but they only last about thirty minutes. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. Restore all files from a storage device. Have an employee work nights to perform the shut down. Roll back to a previous restore point. C. D.CompTIA 220-701: Practice Exam C. Prepare system for automated system recovery (ASR). tua lTe Computers are left on overnight to complete certain calculations and tasks. C. Setup a hot site for the office so all data will be backed up.

C. B.com Ac tua lTe A. Each time the customer closes the laptop the computer goes into standby.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector." . D. B. Any Time. B. Change the power settings on the projector. Install a wireless modem. Press the function key and then configure the projector settings. C. D. The client would like to access the network from outside the home and on the top floor. Enable DHCP on the laptop. C. Which of the following should the customer perform? .actualtests. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Change the computer from a laptop to a desktop. Which of the following would the technician recommend for the client? A.www. Use alt + tab to toggle between screens. Use the function + f8 key to toggle between screens. Which of the following should the technician do to solve this issue? A. Use the function + f10 key to toggle between screens.co m 240 . Change the power settings in power management. Answer: C "Pass Any Exam. Install an access point. Reboot the laptop to toggle image between screens. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Set the SSID code on the laptop. D.

D QUESTION NO: 795 A customer calls and wants to know how to cool a game server. D. Answer: B QUESTION NO: 796 "Pass Any Exam. Which of the following is the BEST recommendation to make? A. C. Cools the power supply C. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. Prevents the monitor from overheating lTe sts . B.com Ac tua Explanation: A.www. The LCD inverter board is going bad. AGP slot C. B. D. The screen is set to automatically dim to optimize battery power when power is disconnected." . Install more memory in the system.co m 241 . This might be an indication that the battery is failing and can no longer hold a charge. C. The LCD backlight is failing. Any Time. Dissipates heat from the chips D.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. Use hyper-threading.actualtests. Prevents motherboards temperature from getting to low B. Install multiple fans. Install a liquid cooling system. Heatsink B. Answer: C. CPU slot D.

To prevent memory vibration caused by theheatsink fan. To protect the CPU from direct contact with theheatsink. C.1 C.254. the LCD screen gets dimmer." . Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. The LCD inverter board is going bad. D.www. D. Which of the following authentication technologies can be used? A. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. Ergonomics B.1.0. To provide insulation around the processor. 169. When the user connects the AC power. B.com Ac tua lTe sts . B. This might be an indication that the battery is failing and can no longer hold a charge.16 B. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop. 172.co m 242 .10 "Pass Any Exam. 192. Smart key C. Any Time.168. To provide thermal transfer from the CPU to theheatsink. Which of the following should a technician tell the user? A.actualtests.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop.16 12. C. the LCD returns to normal brightness. The screen is set to automatically dim to optimize battery power when power is disconnected. The LCD backlight is failing. Biometrics D.

92.9 D.254.29.16.co QUESTION NO: 801 m 243 .1 B.25.10 C. 169.168.1. 201. 201.25. Any Time.253.168.com Ac tua lTe sts .1 B. 92.254.18.16. 192.16.1.128 D.1 C.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam. 192.18.www. 92.18. 129.128 Answer: D Which of the following IP addresses is a class B address? A. 192." . 129.168.128 B.9 D.168.25.10 C.actualtests.253. 129.254. 192.CompTIA 220-701: Practice Exam D.254.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A.1.1.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.10.29.

1.0. June171988 C.0. 169.10 B. 192.16.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A. 172. 92.168.168. 192.254.255 lTe Which of the following IP addresses is a loopback address? sts .1 C.10. 127.254.10 C.168.actualtests.CompTIA 220-701: Practice Exam A.253. Any Time.1 D.0.www.29.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A.10. 169.10.9 D.128 B.18." .168. 192. 192. 201.com Ac tua A.10 B. s1A@r4A&! B.254. 255.25. 9ca5rl D. comptia1 Answer: A "Pass Any Exam.255.10 D.0.16. 129.1 C.255.10.co m 244 .

Recreate the problem.co m 245 . Blu-Ray B. Keylogger C. Document the problem. Resolve the problem. WEP B. WPA D. Any Time. Keyfob D.actualtests. by default? A. DVD D. BIOS password B. Flash C. SSID C. Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A. CD "Pass Any Exam. D. C." . Take the computer apart piece by piece until the problem is identified. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A.com Ac tua lTe sts . B.www.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure.

Any Time. PCIe B. IEEE 1394 D. Graphics C. HDD D.www. Flash B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A. NIC B. Capture D. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A. Parallel . DVD C. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam.actualtests.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 ." . Modem C.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A.

Windows 2000 D.actualtests. Infrared D. Touch screen D.com Ac tua lTe sts QUESTION NO: 816 .CompTIA 220-701: Practice Exam A. Windows XP Answer: D "Pass Any Exam. WindowsVista Premium B. 802.11a B." . Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. Windows 2000 D.www. KVM B. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. WindowsVista Ultimate C. WindowsVista Basic B.co m 247 . Windows Media Center C. Any Time. Bluetooth C. Keyboard C.

My Computer> System> Performance> Settings> Virtual Memory B. To allow RAID support C.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO).com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. File encryption options C. Macintosh PC read/write access D. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. Ability to share the file and folders Answer: B. Network Neighborhood> Ethernet controller B. User access and permissions options E. To support dynamic disks B.www. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A.actualtests. A. Add and Remove Programs "Pass Any Exam. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Support for file encryption D.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? ." . Files can be larger than 256MB B. Any Time. Legacy support for older systems .

WPA2 D. WPA Answer: C "Pass Any Exam. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. Any Time. WEP128 C. WEP64 B. which of the following commands would the technician use? A. Hide a password document in the workstation D.co m 249 . Contain on a sticky note on the back of the monitor B.com Ac tua lTe sts QUESTION NO: 823 ." . Control Panel> Power Options D.CompTIA 220-701: Practice Exam C.www. In a Windows Vista workstation. sfc B. sigverif C.actualtests. Never write down the passwords C. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. ipconfig D.

Answer: C QUESTION NO: 827 A print job fails to leave the queue. driver level services.www. Which of the following services may need to be restarted? A. primary services. These types of services are known as: A.actualtests. perfmon.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk. Printer Driver B. Give the caller the username and password. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. Windows Spool Service C. Refuse the callers request and inform the police. Any Time. D. Refuse the callers request and inform an IT manager." .msc "Pass Any Exam. dependency services. B. Give the caller the information and inform an IT manager. They ask the employee for their username and password. C. C. They state they need to upgrade the antivirus protection on the workstation. the print spooler requires other services to be running first. Which of the following should the employee do? A. registry level services.com 250 Ac tua lTe sts . Print Spooler D. D. B. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly.co m .

msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. A 32-bit operating system and a 64-bit processor C. D. Without knowing the specifics of that model.actualtests. Check for an externalWiFi on/off toggle switch. 802. Any Time.com 251 Ac tua lTe sts . services.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire.www. Check forWiFi radio on/off switch on the function keys. to describe their 1394 "Pass Any Exam. Check the Device Manager for a wireless network device. how might a technician determine if the unit has WiFi capability? A. print D. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. eSATA C. A dual-core 32-bit processor and a 64-bit operating system D. Serial B. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop.co m . A 64-bit processor and a Vista Home Basic operating system B.msc C. Other companies use other names. C. Check for an external antenna. B.link and Lynx. IEEE 1394 D.CompTIA 220-701: Practice Exam B." . printmanagement. such as i.

Which of the following is the BEST response? A." B. Which of the following is the BEST action? A. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. In the middle of doing the repair. Apologize and excuse oneself for a moment to take the call quickly outside the room. "Pass Any Exam. I am not replacing the hard drive.com 252 Ac A. which is the main circuit board for the PC. D. I cannot guarantee that your data will not be lost. D. Which of the following is the BEST response? sts . C.actualtests. B.CompTIA 220-701: Practice Exam products. Take the call. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. "I am not sure if your data will be lost I will confirm with my manager. such as video devices. Your data should be fine." . Well. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. the phone rings. This is because it is not only high speed but also supports isochronous data." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone." C. "Here is all my documentation for the repairs. C." B. which means delivering data at a guaranteed rate. Any Time. "I replaced some of the computer parts and now it is functional. I will let you know what happens after the repair. This type of repair will not affect it. I replaced the motherboard. please read it and then get back to me with any questions.www.co m . A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. Have the phone onvibrate before starting the repair.

B. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Refuse to do the repair until the client learns how to type with long fingernails.com 253 Ac A." . Hide the sensitive data from casual view using folder Properties .www. D. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. Any Time. making C: the OS and D: the data. Biometric fingerprint scanner "Pass Any Exam. but let the client know that the client will be charged extra for the same repair nexttime. Partition the drive into two physical drives making C: the OS and D: the data. C. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. while protecting the data from the operating system related issues? lTe sts . Front panel media lock B. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client.actualtests. D. Keylogger C. Do the repair with a good attitude. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Encrypt the sensitive data so that it cannot be read without a key. Partition the drive into two logical drives. Which of the following is the BEST response to the clients next repair order? A.Attributes.CompTIA 220-701: Practice Exam D.co m . C. Show the client how to put the keys back on. B. Do the repair. Immediately leave and go to another room to take the call and deal with the repair later.

Any Time. Leave it up to the client to take their own precautions. D.actualtests. D.co m 254 .CompTIA 220-701: Practice Exam D. UPS B. C. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file.www. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. Cover the extra power plugs not being used with electrical tape. Replace all cooling fans with new ones." . Which of the following is the BEST action to take? A. Remove excessive dust and loose items. Tell the client they need to install a surge protector soon. C. Install an uninterruptible power supply (UPS).com Ac tua lTe sts . Larger power supply D. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. B. Check for and remove outdated components. Power strip C. B. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. Answer: A "Pass Any Exam.

B. Suggest purchasing a newer processor.0.0? A.co m 255 .255. Answer: B Which of the following network classes exists if the default subnet mask is 255. Document the actions.255. which of the following actions should be taken NEXT? A." .255. B. Run CHKDSK on the hard drive. Identify the problem. C. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255.actualtests. music and browse the Internet. Class A B. Increase the systems RAM. Class C D. They have had the system for two years and use it primarily to download photos. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. Establish a plan. The system specifications are still very good. C.com Ac QUESTION NO: 843 tua lTe sts . Class B C. Which of the following is the FIRST action to take? A. Defragment the hard drive. Any Time.0? "Pass Any Exam. D.www. D. Formulate a theory.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly.

168. Class C D. Class B C.www. Class D tua Which of the following network classes exists if a hosts IP address is 192. Class B C.1.22. Class C D. Class B C.actualtests. Class A B.30.1? lTe sts .CompTIA 220-701: Practice Exam A.0? A. Class A B.0. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Any Time. Class B C. Class D "Pass Any Exam.co m 256 . Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172.com Ac A. Class A B.0. Class C D.0? A." .255. Class C D.0.0. Class A B. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255.

172.www. Any Time. dynamic IP address. Task Manager "Pass Any Exam.1? A. C.1. Class A B. B. static IP address.actualtests.co Which of the following devices can automatically assign host IP addresses? m 257 . D. Hub D. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A. Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A. Class C D. Bridge . Switch B. stationary IP address. Class B C." .com Ac tua lTe sts A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10. Router C. reserved IP address.

right click on the print job and select restart. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. Double click theprinters icon.co m 258 . right click on the print job and select properties.CompTIA 220-701: Practice Exam B. The component is not installed. right click on the print job and select cancel.www. D. Double click theprinters icon. B. The components driver is outdated. The components driver is not found. Device Manager C. C. right click on the print job and select delete. Double click theprinters icon.com Ac tua lTe sts QUESTION NO: 853 .actualtests. right click on the print job and select pause. B. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A. D. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. right click on the print job and select resume. B. Double click theprinters icon. Answer: A "Pass Any Exam. right click on the print job and select restart. C. Double click theprinters icon. C. Double click theprinters icon. The component is disabled. Double click theprinters icon. Any Time. D. Double click theprinters icon. Virtual Memory D. right click on the print job and select cancel." .

actualtests. Double click theprinters icon. Security D. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A. D. Which of the following is the MOST likely cause? A. 5 B. B. right click on the print job and select restart. right click on the print job and select properties. Advanced B.co m . The print drivers have not been installed on theusers remote computer. Ports C.www. The shared printer is not compatible with the host computers operating system. Simple file sharing has not been enabled on the host computer.com 259 Ac tua lTe sts . 10 "Pass Any Exam. C. B. Answer: C QUESTION NO: 857 In Printer Properties. Any Time. Double click theprinters icon. D. Double click theprinters icon. Print sharing has not been enabled on the host computer. right click on the print job and select resume.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. C. right click on the print job and select cancel. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup." . Double click theprinters icon.

D. B. C. A user checking their personal email at an office. Please inform me if the PC will be processing more work than for which it was designed. Inform the customer of the expense that is being incurred. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A.actualtests. A remote salesman must transfer contract data to the corporate office. B. C. Only ask the customercloseD. Please inform me if you think you want me to come back and check it again tomorrow. Use technical acronyms to show your technical expertise.co m Answer: C 260 . Be sensitive to the customer's culture. Any Time. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A.CompTIA 220-701: Practice Exam C. 15 D. lTe sts A technician has replaced a failed DIMM. D. D." . Please inform me if you continue to have any problems with this PC. Please try to be more conscious of static when using this PC.com Ac tua A. A kiosk in a department store that looks up information in their online catalog. A remote user updating the antivirus software on their notebook computer.www. The technician has verified that the unit is working properly and is now updating the customer on the event. Answer: D "Pass Any Exam.ended questions. C. Which of the following responses would be BEST to use? . B.

com 261 Ac tua lTe sts . Document the entire event. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation. Follow the manager's instructions. Inform the customer of the steps taken during the repair and continue to the next service call." . Before starting any work on the system. Document the solution. A new service call is received. Complete a full backup of the workstation before making any upgrades. Call the service manager and inform them of the current situation. C. Call the new service customer and re-schedule the call for another time. Document the core actions and inform the customer the repair has been completed. Any Time. C. Call the service manager and inform them of the current situation. Unplug the workstation and begin the upgrade.actualtests. C. share this with the customer and take steps to minimize the reoccurrence. which of the following is the FIRST course of action to take? A. Which of the following would be the BEST choice to address this situation? A.co m . Call the service manager and inform them that the new service call cannot be made in time. with a response time to another site of two hours. share this with the customer and take any preventative measures. Answer: A QUESTION NO: 865 "Pass Any Exam. B. B. D. Which of the following is the NEXT step to take? A.www. Upgrade the hard drive and reboot the system. Remove the cover of the workstation case and use an ESD strap before the upgrade.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. D. D. B. Call the customer and reschedule for another time. Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC.

Installation of the NTLDR B. Proper configuration of the BOOT. C.actualtests. CDFS. FAT32. VRAM C. Answer: C Explanation: To implement file encryption on your Windows 2000 computer. Partitioning and formatting of the hard drive D." .INI file C. Installation of updated device drivers sts . NTFS. Any Time.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 . Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam.www. D. you can use only NTFS file system because only NTFS support encryption. TPM D.com Ac tua lTe A. B. NTFS-E is an invalid file system name.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. CMOS B. HPFS.

WindowsVista Ultimate "Pass Any Exam.com 263 Ac tua lTe sts . The customer has installed a new cordless telephone recently that uses the 2. 802. Windows Vista Home Premium B. A. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. Electrical surges C. Dual-channel C. Which of the following is the MOST likely cause of the customers issues? A. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802.4GHz spectrum. IEEE 1394a C. Windows Vista Home Basic C. RDRAM D.actualtests.co m ." . Double-sided B. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A. Any Time. USB 2. and does not wish to lose any files in the process. RFI B.www.0 D.CompTIA 220-701: Practice Exam A. Windows Vista 64-bit edition D. ESD D.11g wireless signal.11n B.

D. If the printer needs a memory upgrade to print multiple documents at once. Spyware B. Freeware D.co m Answer: A." .E QUESTION NO: 872 Which of the following are known as malware? (Select TWO).CompTIA 220-701: Practice Exam E. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A. Any Time.actualtests. C. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives. If the printer needs a firmware upgrade to print multiple documents at once. Hertz C.B . B. Wattage D.com 264 Ac tua A. DLLs E. If the printer needs the queue cleared. The user sent ten different documents over a span of an hour. If the print spooler service needs to be configured for multi-page printing. Trojans C. Frequency B.www. lTe sts A user reports that none of their documents are printing. Which of the following should the technician check FIRST? . WindowsVista Business Answer: D. Amperage Answer: C Explanation: "Pass Any Exam. A.

C. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. Pull over. Pull over. and explain the delay. 64 C. you must be careful about the wattage it provides." . Lithium Ion D. The technician had planned to arrive five minutes early. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam.www.com 265 Ac tua lTe sts . Call another technician and have the other technician reschedule the appointment for another date. "Pass Any Exam. Amperage and resistance are not selling points for power supplies. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present.co m . 32 B. Any Time. call the customer from a mobile phone. reschedule for another time. Alkaline C.actualtests. call the customer and cancel the appointment. While replacing the power supply in your PC.CompTIA 220-701: Practice Exam Power supplies are rated in watts. D. Use an alternate route and get to the appointment ten minutes after the scheduled time. Nickel Metal-Hydride B. It is standard among power supplies and has nothing to do with the devices connected to the power supply. Which of the following is the BEST course of action? A. B. 127 D. QUESTION NO: 875 How many devices are supported on a single USB port? A.

B. C. Speak slowly. After listening to the user. Work quickly. D. Which of the following is the BEST course of action? "Pass Any Exam. C. Shut down the computer. B. QUESTION NO: 879 A. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms. until the technician can arrive and work on the computer themselves.actualtests. The company has provided remote control software. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. The customer would like another computer so they can make their presentation that is due in an hour. to boot the computer and retrieve the users data to a shared network drive. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. explain with authority. Which of the following is the BEST course of action? sts . Any Time. and an error message of a corrupted file." . using the various OS options available. Advise the user to not do anything else. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. As the technician begins to evaluate the situation. Remain calm and positive. the hard drive has failed and the data cannot be retrieved within the hour.www. The user is attempting to install a local printer and has become frustrated and is berating the support staff. D. Repeat the steps multiple times so that the user can understand the computer terms. Which of the following is the BEST method of working with this user? A. Listen and ask questions using non-technical terms.co m Answer: A . the customer demands the computer be replaced immediately.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen.

D. Remain positive with the user. such as a data recovery service. D. Answer: D "Pass Any Exam. D. B. Ignore the call. until they have completely calmed down. conducting an initial evaluation of the problem with the customer. B. Which of the following is the BEST course of action? A. C. Which of the following options is the BEST course of action? A." . The technician receives a call and the caller ID shows the call is from the technicians childs school. Explain to the customer in non-technical terms. C. C. explaining you will remote into the computer and assist in installing the printer. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. Any Time. Listen calmly to the user. Inform the customer about the need to take the call from the school. explaining to the user the unit will be restored as quickly as possible. but the data is gone. they determine that the hard drive has failed. Answer: C QUESTION NO: 882 The technician is on-site at a customers home.www. B. use MMC to grant administrative rights to the user. in case the customer decides to sue for loss of data. Immediately replace the hard drive with a new. what has happened to the drive and explain the options available. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. While the user is talking.co m 267 . The customer states they have important documents and photos on the drive which cannot be replaced. Immediately stop working and leave the room to answer the call. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. and then tell the user to try the install once again.actualtests. and then explain why they cannot get the printer installed themselves. as the school can be contacted later in day.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts . larger model. Document on the service record the steps the technician took to evaluate the drive. Request the customer to leave the room while the call is answered.

Which of the following is the NEXT step to take? "Pass Any Exam. Which of the following is the NEXT step to take? A.actualtests. B. Discuss options acceptable to the customer to address the issue. B.co m The technician has completed the repair action on the computer. D. D. Which of the following would be the NEXT evaluation step? tua lTe sts A. Replace the PS2 keyboard with a USB keyboard and try again. . Question the user to insure they do not attempt to make changes and break the computer again.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed." . Install an on hand video card and show the customer it is repaired. Check the work area and keyboard for foreign substances. C.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. Establish the probable cause of the card failure for the customer. Which of the following is the NEXT course of action? .www. D. Any Time. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. Question the customer on any changes made to the computer before installing the video card. C. C. Test the computer to determine the probable cause of failure. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Boot to BIOS/setup and confirm the hardware settings are correct. the video card is failing. Check the power connections to the equipment and see if there is a surge protector in use. Document the evaluation and actions taken. They have checked the printer and found coworkers have been printing documents. Re-evaluate the repair theory to ensure the issue will not occur again. B.

com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. plug in the scanner. The technician needs to install the scanner using the instructions provided.www. The technician has to turn on plug and play before the scanner will work. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. Which of the following describes the NEXT step to take? lTe sts . The technician has to boot. After installing the card. After installing the card with the administrative account. D. Ask the customer to open the printer properties and check the page size and paper orientation. C. ensure the phone and modem properties are set for the local area code. Check that the network printer is connected to the USB port on theusers computer. B. and then configure the card using the administrative account. and then install the drivers.CompTIA 220-701: Practice Exam A. Ask the customer if they have installed a local printer at home." . Any Time.co m 269 . B. C. B. Install the card using the customers log in. Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam. The technician has to use Device Manager to update the drivers and then attach the scanner. Which of the following actions will BEST resolve the issue? A. D. check Network Places to ensure proper card functionality. D.actualtests. After inserting the PCMCIA card. Answer: B QUESTION NO: 888 A. C. have the customer test the card using their log in. as this may have deleted the network printer.

D. the embedded keyboard will not function correctly. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. Docking stations will only work if an external power supply is connected.www. TELNET C. C. D. HTTP B. C. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO)." . A. the Infraredport will no longer function. B. When the Bluetooth function is enabled.co m . C. NETBEUI is unavailable on non-Windows operating systems. B. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A.actualtests. Bluetooth devices will need to add the security code. NETBEUI can only be used on pre-Windows NT networks. DNS D. "Pass Any Exam. B. Any Time. NETBEUI is designed to be used on small size LANs.CompTIA 220-701: Practice Exam A. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. If the external keyboard number lock is toggled on.com 270 Ac A. If wireless security is enabled on the network.

D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. Reinstall the printer drivers. The customer works at a company where the users all print to networked printers." . Answer: A. NETBEUI is not a routable protocol. ensure the device is still online. They have no moving parts and can tolerate vibration. Any Time. Ask the customer which printer the customer prints to. E. Redirect the customer to another printer if available.actualtests. Verify which printer the customer prints to. run a self-test. D. and then attempt to print from the computer. They have a larger platter than other magnetic devices. They require more power than other drive types. is setup as the default printer. and send a print job. Which of the following is the BEST approach the technician should take? . They are susceptible to failure typically caused by strong vibration or rough handling.co m Answer: D 271 .www. C.CompTIA 220-701: Practice Exam D. D:\i386\utilities\console D. turn the printer off and on. run a print engine test. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A. tua lTe sts A customer reports that a computer can no longer print. and verify the correct tray is being selected before printing. B. D. and begin running diagnostics on the printer. D:\i386\tools\console B.com Ac A. C. "Pass Any Exam. turn the printer off and on. D:\i386\tools /cmdcons C. NETBEUI can only be used with DHCP. B.

Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. C. and require less power.www. and require less power. more reliable. which of the following holds true? A. more reliable. but not CD media. DVD media.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. and CD media. more reliable. Blu-Ray drives can read Blu-Ray media. and CD media. Solid state drives are slower. B. DVD media.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . Flash drive D. Blu-Ray drives can read Blu-Ray media. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. B. D. DVD media. USB hard drive B.actualtests. D. SATA drive sts . Any Time. but not CD media. DVD drives can readBlu-Ray media. Solid state drives are faster. IDE drive C. more reliable. and require more power." . Solid state drives are slower.com Ac tua lTe A. C. magnetic drives. DVD drives can readBlu-Ray media. Solid state drives are faster. DVD media. and require more power.

23 D.co m . D. B. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. A router broadcasts all data packets that are sent on the network. A switch interconnects devices on the same network to be able to communicate. 20 B. Any Time. where a router interconnects one or more networks.com 273 Ac tua lTe QUESTION NO: 901 sts . FTPS C. FTP B.actualtests. Liquid cooling systems are more effective at cooling the processor. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. where a router interconnects devices on a network.CompTIA 220-701: Practice Exam A. 21 C. "Pass Any Exam. Which of the following ports needs to be blocked to prevent Internet access? A." . B. A switch interconnects one or more networks. Liquid cooling systems are less effective at cooling the processor. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. HTTPS D. Liquid cooling systems are less efficient than the traditionalheatsink technology. C. and a switch transmits data directly to the device.www. C. by default? A.

www.com Ac tua lTe sts . and a router transmits data directly to the device. FAT32 C. Standby C. Format the hard drive." . C. Any Time.actualtests. CDFS D. A switch broadcasts all data packets that are sent on the network. which of the following is the BEST task to perform? A. Partition the hard drive. Suspend D.CompTIA 220-701: Practice Exam D. B.co m 274 . Hibernate Answer: D "Pass Any Exam. Backup the hard drive. D. which of the following file system formats would be the BEST choice for security purposes? A. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. Wake on LAN (WOL) B. Update the device drivers. NTFS B. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional.

WEP2 C. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam. Disk Management D.11i network standard that ensures the most secure wireless encryption.co m .com 275 Ac tua lTe sts . Device Manager B. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. Security key used C. but WPA2 was the most secure standard. WEP was the original encryption standard developed for WiFi networks. WPA2 Answer: D Explanation: WPA2 is the more secure 802. WPA was an upgrade.actualtests.www. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A. WEP B. but that could be easily hacked. SAFER+ is used to encrypt Bluetooth communications. System Information C. WPA D. Any Time. Broadcast name B. Encryption type D." .CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A.

D. B. Which of the following has MOST likely been performed? A. IR scanner B.www. Ctrl + Alt + L D. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. "Pass Any Exam.co m 276 . Malicious code that can propagate itself to different host files. Port 25 is no longer being used. A program that is used to track user information for commercial reasons. Any Time.CompTIA 220-701: Practice Exam A. Fingerprint scanner C. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25.com Ac A. A program that appears to be harmless but has a malicious agenda. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts . A malicious program that spreads itself in a system without the need of a host. B. QUESTION NO: 910 Which of the following BEST describes a virus? A. Windows Key + D C.actualtests." . Port 25 has been opened. C. Drive lock D. Ctrl + Alt + Esc B.

SATA B. Port 25 is setup for port forwarding. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside." .actualtests. D.CompTIA 220-701: Practice Exam C. D. The hard drive is set to pre-format conditions. Solid state Answer: D "Pass Any Exam. Port 25 is running at full duplex. B. Which of following drive types did the technician install? A. IDE C. C. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A. m Answer: B . Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. Any Time.com 277 Ac tua lTe sts . Data has been restored. Username and password B.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. BIOS security D. Biometrics C. Data has been backed up.www. The hard drive has been reformatted. PATA D.

actualtests." . FDD D. CCD barcode reader B. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4. Solid state B.com Ac tua lTe sts . Floppy disk C.7GB? A.co m 278 .7GB of data. Optical C.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Laser barcode reader C. Single-layer DVD D. IR keyboard D. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A.www. Dual-layer DVD B. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4. Any Time.

co m 279 . S-Video C. Task Manager B." . Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . My Computer D. Auto Alignment B. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A.actualtests.CompTIA 220-701: Practice Exam A.com Ac A. Degauss D. Any Time. Task Bar D. Control Panel C. VGA D. My Network Places B. HDMI B. Resolution C.www. Event Viewer "Pass Any Exam. Start Menu C.

" . Verbal recognition D. DSL D.com Ac Biometric authentication is a security feature preventing access to a device.www. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A. Dial-up C. Which of the following is an example of this feature? tua lTe sts A. Cable D. "Pass Any Exam. Any Time.co Which of the following network connections uses an analog signal? m 280 . Dial-up B. Wireless B. Password C. Satellite . Fingerprint scan B. Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Satellite C.actualtests.

actualtests. 400Mbps B. IEEE 1394a D. Any Time.com Ac tua lTe sts ." . 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A. 10 meters (33 feet) D. 480Mbps C. USB 1.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A. Desktop PCs D. 5 meters (16 feet) B.0 interface? A.co m 281 . PDAs "Pass Any Exam. 800Mbps D. 7 meters (23 feet) C.1 C. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2.www. Cell phones B.0 B. USB 2. Notebooks C. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A.

Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam." .com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A. 800Mbps . Right click on My Computer > Properties > Computer Name Tab B. Control Panel > System Applet > Properties > Advanced Tab D.www.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A. 7 B. 150Mbps B. 15 C. 300Mbps C. 63 D.actualtests. 400Mbps D. Right click on My Computer > Properties > Network Identification Tab C. Any Time.

Intel Pentium 4 Extreme Edition D. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Intel Pentium M B.CompTIA 220-701: Practice Exam A. Intel Core 2 Duo "Pass Any Exam. Windows Server 2003 C. Windows 2000 Professional D.com 283 Ac A. CRT monitor C.RW drive Answer: B QUESTION NO: 934 In Windows XP. Intel Itanium C.actualtests." . which of the following is the proper way to delete a print job in queue? A. WindowsVista Business B. Optical DVD. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts .co m . Laptop LCD screen B. USB mouse D. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Any Time. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A.www.

6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. D. After clearing it with the manufacturer.co m 284 . B.actualtests. Answer: B "Pass Any Exam. Which of the following is the correct cable to use? A. 6-pin male to 4-pin female B. Which of the following is the MOST likely cause of this situation? A." . The StickyKeys option is enabled. Newer ATX power supplies are 20/24 pin compatible.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. C. Which of the following is the BEST reason why this fix worked? A. 9-pin male to male C. Older ATX power supplies are no longer available. The ToggleKeys option is enabled. numbers appear on the screen. Answer: B While replacing an ATX power supply in an older model desktop PC. Newer ATX power supplies do not use pins 21 through 24. the cable is plugged in and the PC is up and running. 4-pin male to male D. The NumLock option is enabled. Older ATX power supplies have a separate P4 connector.www. the technician observes the motherboards main power connector has less pins than the new power supply cable. The FilterKeys option is enabled. Any Time. C. D. B.com Ac QUESTION NO: 939 tua lTe sts .

Any Time. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A. On thesouthbridge chip C. SDRAM B.co m 285 . On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. SODIMM D. Fiber B.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. On the front side bus D. Print queue C. Printer settings D.www. Between the CPU and RAM B. Print test page B. RDRAM "Pass Any Exam.com Ac tua lTe sts . DSL D.actualtests. Cable C." . DDR2 C.

actualtests.11g D. Any Time.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A.11a B. Non-plenum C. RJ-45 D.11n C.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam. ST C. 802. 802. UTP . has the GREATEST throughput and amount of coverage? tua lTe sts A.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 . STP D. Plenum B. by default. 801. BNC B. 802." .com Ac Which of the following wireless types.www.

Denial of Service (DoS) attack D. Which of the following is the NEXT step in the troubleshooting process? A. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Attach an external keyboard. C.com 287 Ac A. Update the keyboard drivers. B. Maximum input voltage B. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. Dealing appropriately with confidential materials B. Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. The employees signing this memo and carrying out these new procedures is an example of which of the following? A.CompTIA 220-701: Practice Exam A. Re-install the OS. Compliance in the workplace "Pass Any Exam. Press ctrl + alt + delete on the keyboard. Any Time. Trojan attack C." . Maximum resistance C. The technician explains this is against company policy.actualtests. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone.www. Maximum output wattage D. Which of the following threats has been attempted? sts . Social engineering B.co m . D.

Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services. Self monitoring. Cultural Sensitivity D.M. Exceptions C. Despite the stricter performance specifications.CompTIA 220-701: Practice Exam C.actualtests. Event Viewer B. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. token ring.R. Any Time. Which of the following security elements governs data sensitivity? A. 328 meters (1076 feet) B. A. analysis and reporting technology (S. Professionalism in the workplace D. 30 meters (100 feet) D. and ATM. 100 meters (328 feet) C. Configuration Utility D. Unclassified B.co m . Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. 150 meters (492 feet) "Pass Any Exam." .com 288 Ac tua A.A. Which of the following should be used? sts QUESTION NO: 952 . It is company policy that all documents be labeled even if they are not sensitive.www. Task scheduler C.

QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss. NiCd B. A. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. Pixelation D. Any Time." . The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. NiMH C.www.com 289 Ac tua lTe sts . Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. Besides they only receive charge if the voltage is low. fixed resolution of an LCD is called the native resolution. Contrast ratio C.co m Explanation: The single. This chemistry has a high energy density and is lightweight. . Native resolution B.actualtests. Alkaline D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted.

and the operating system. True B. The BIOS must support ACPI B. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A.co m Answer: B 290 . Portability B. ACPI must be supported by the computer motherboard." .actualtests. QUESTION NO: 959 "Pass Any Exam. Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. basic input/output system (BIOS). The processor must support ACPI.www.CompTIA 220-701: Practice Exam A. the motherboard and processor must support the standard. Higher-quality construction Which of the following is not a requirement for ACPI to function? A.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance. YOU must be running Windows 95 or later C. In addition. Any Time. The motherboard must support ACPI D. You always need to compromise in configuration when you purchase a laptop in your decided budget. Answer: B Explanation: You need Windows 98 or later to use ACPI. Increased performance C. Desktop replacement D. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. .

5v. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. EMI Answer: A "Pass Any Exam. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development.actualtests.com Ac tua lTe sts . due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A.www. Any Time. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. The SDR SDRAM uses DIMMs with 168 pins. 168-pin DIMM B.co m 291 ." . Point stick D. ESD C. such as wireless communications. Touchpad B. 72-pin SIMM C. Mouse C. RFI B. The SIMM is the predecessor to the DIMM. CRT D.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. 184-pin DIMM D. 200 MHz and 266 MHz with operational voltage 2.

Run Windows without processing AUTO EXEC. Worm C. Any Time." . Skip loading the Registry. C. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Another computer with the same video card B. . Windows loads only basic files and drivers so that you can find out the configuration errors easily. D. The video card manufacturer's website C. thus forming an image on the drum? "Pass Any Exam. Boot the system without scanning drives.actualtests. The server log Answer: B.BAT and CON FIG.com 292 Ac tua lTe sts A. Logic bomb D.SYS B.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode.www. Start Windows using only basic files and drivers. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A.) A. The manual that came with the card D. DOS B. Where could you check for troubleshooting information? (Choose all that apply.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers.co m What does Safe Mode allow you to do? .

Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A. Developing D." . Transferring C. Generators create new passwords every time a user signs in to prevent social engineering. Any Time. B. Writing B. Generators eliminate the requirement to establish log-in attempt limitations.EXE "Pass Any Exam. Defective toner cartridge B. What can we benefit from a password generator? lTe sts . Worn pickup rollers C. thus forming an image on the drum.com Ac tua A password generator can be part of a password manager. RDISK.co m 293 . Brokenfuser Answer: B QUESTION NO: 967 A.actualtests. Generators extend the requirement to periodically change passwords.www. Automated System Recovery (ASR) B.CompTIA 220-701: Practice Exam A. Generators eliminate a user's tendency to create passwords that can be a security liability. Dirty drum D. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum. it can be easier to use a password generator based on that set of rules than to manually create passwords. C. D. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A. When a password policy enforces complex rules.

QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A.com 294 Ac tua lTe sts . They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. CSMA/CA D. DVD media. DC out C. which one accurately represents the input and output.www. respectively. DC in. AC out B. of power supplies and AC adapters? A. AC out Answer: C Explanation: The AC in. CSMA/CD "Pass Any Exam.actualtests.co m . Any Time." . and CD media. Enhanced Startup Disk (ESD) D. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. AC in.CompTIA 220-701: Practice Exam C. A. you need to use Automated System Recovery (ASR). DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. False Answer: A QUESTION NO: 970 Of the following voltage pairings. AC in. DC out D. True B. ISO C. DC in. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. OSI B.

com 295 Ac A.11b C. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam. 802. There is no such option as Complete backup.actualtests.) lTe sts . The normal backup clears the archive bit after backing up to let the system know that the file was backed up.11a operates in the 5GHz range and 802.11d is not a commonly implemented standard. 802. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit. 802. you need to select the normal backup type.11d D. QUESTION NO: 973 Answer: B. Any Time.4GHz radio frequency range and are directly compatible with each other are 802. Complete B.4GHz radio frequency and are directly compatible with each other? (Choose all that apply. 802.11g tua Which of the following wireless IEEE standards operate on the 2. Copy backs up all files but does not clear the archive bit.co m . Normal C.11a B.11b and 802.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2.www. 802. Incremental D. it only backs up files the files that have changed since the last backup.11g." . Although Incremental backup clears the archive bit.

WINNT. It is the first layer of access control that is intended to delay or deter entrance into a facility. 1.88MB. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively. QUESTION NO: 977 "Pass Any Exam. The extended-density 3½? floppy diskettes can be formatted to 2.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A.www.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A. . Perimeter security B.EXE C. 720KB C. 360KB B." . SETUP. WINNT32.EXE D. INSTALL.actualtests.co m 296 . Any Time.44MB. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility.44MB D. Mantraps C.BAT B. Security zones D. 2.

CompTIA 220-701: Practice Exam In order to delete and/or replace system files. BUS C. Ring D. True B. ERASE C. Configuration file issues C. System.BAT issues D. AUTO EXEC.actualtests.com 297 Ac tua lTe sts . ATT RIB D. A. System files not found B.Boot file issues Answer: C "Pass Any Exam. which command do you use to remove the Hidden." . Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. UNDELETE B. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. Star B. and ReaD. Swap file issues OE.Only attributes on the file before you replace the file? A. and then remove it from laptop.www. Any Time. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first.co m .

False . Read Only C. System "Pass Any Exam. True B. The server indicates that it has exceeded its session limit. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A.www. False tua QUESTION NO: 983 lTe Answer: A sts A. B. Smurf attack C. m 298 .CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol." .com Ac A. Virus attack D. True B. Any Time. Hidden.actualtests. Archive D. TCPACKattack B.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. Which type of attack is probably occurring? A.

D Explanation: On a FAT 32 partition in Windows XP you can set Hidden." . Any Time.) A.actualtests.B. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . HTTPS Answer: C.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames.C.CompTIA 220-701: Practice Exam E. Compression Answer: A. Cable B. Archive. Satellite C. HTTP D. Refer to the following Internet connectivity methods. FTP C. You notice that among all of the other ports. Telnet B.co m 299 .D QUESTION NO: 986 A. They are supported by NTFS files system. The attributes such as Encryption and Compression are not supported by FAT 32. Read Only. QUESTION NO: 985 You are administering a system that has been locked down for security reasons.www. Dial-up Answer: C QUESTION NO: 987 USB. True "Pass Any Exam. port 443 and port 80 have been disabled. What services are associated with these ports? (Choose two. and System attributes on the files. eSATA and Express Card/54 are examples of hot pluggable devices A. DSL D.

Because it is antiquated technology. once setup. Like DVD. CCFL C. POST B. is necessary to be entered before booting into the operating system? A. BIOS D. Although some drives might not clearly key the receptacle for the Berg power connector.actualtests. LDAP Answer: C "Pass Any Exam. you must insert the connector correctly or the drive can be damaged. B.25-inch form factor and must be installed in the larger drive bays C. the floppy drive requires no external access.CompTIA 220-701: Practice Exam B." . floppy disk drives can no longer be purchased new. floppy drives have a 5.www. User Accounts C. Any Time. Like a hard drive.ROM drives. LED Answer: B QUESTION NO: 990 Which of the following password. Hide answers/explanations Atypical backlight technology is A.com Ac tua lTe sts QUESTION NO: 989 .co Answer: D m 300 . CRT B. LCD D. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A. D.

D. a portable computer with a docking station is generally connected to a local wired network. Roaming profile B. which statement concerning CPU and RAM configuration is most true? A.com Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. C. Any Time. Live CD B. Hardware profile C. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. "Pass Any Exam. the portable computer will automatically connect to a wireless network. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. For example. if it is used in a hotel or on an airplane. B. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. Network C.actualtests." . Driver signing D. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards. Floppy D. modern operating system on a computer lacking mutable secondary storage? A. however.www. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. Which of the following feature enables that? A.co m 301 . The motherboard is preset from the factory to work with only one CPU and only one type of RAM module.

co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m ." . FTP B. Remove PC card adapters B. malicious software that monitors Internet surfing habits C. malicious software that changes the user's home page D. malicious software that is self-replicating and self-propagating B. Remove Backlight D. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. Remove LCD C. WAN D. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A. As an experienced technician.www.com 302 Ac tua lTe A. During your working hours. what is your recommendation so as to avoid the potential damage during transit? A.actualtests.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. VPN C. HTTP sts . Any Time. Remove DVD.

) A. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. A VPN is a secured line of communication between two points through a public network. Subnet mask C. IP address B.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. True B. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. C:\System\Windows32 C. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date.B A." . D.co m 303 .com Ac tua lTe Refer to the following descriptions. DNS server Answer: A. B. Default gateway D. C:\System32\Win B. C. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A.actualtests.www. Any Time. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 . C:\Win\System32 "Pass Any Exam. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.

Backlight B. QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. Any Time.www. Screen D.co QUESTION NO: 1002 m 304 . LPGA D.com Ac tua lTe A. Inverter C. ZIF C." .actualtests. It also occurs when a program tries to access a memory address which does not exist. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot. Socket479 B. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. System lock-up sts When a Windows-based application attempts to access memory another program is using. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A. Illegal operation D. Windows protection error B. what is the error that will be generated? . General protection fault C. SPGA "Pass Any Exam.CompTIA 220-701: Practice Exam D.

Hard disk D. Highlighting the Taskbar and double-clicking in the center tua lTe sts . Moving the mouse pointer to the top of the Taskbar. Controller C. Host adapter Answer: A "Pass Any Exam. pausing until the pointer turns into a double-headed arrow. No other given options can store roughly more than 17GB of data. and then clicking and dragging D.com Ac A. Double-sided.co m 305 . Left-clicking the mouse and double-clicking the Taskbar C.actualtests. Double-sided. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format. Drive interface B. single-layer DVD. double-layer DVD+R B. Any Time.www. Single-sided. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A." .R D. Right-clicking the mouse and dragging the Taskbar to make it bigger B. single-layerBlu-ray disc C. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. Double-sided.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. The dual layer capacity of Blu -ray disk is 50 GB.

QUESTION NO: 1007 To increase security. Perimeter security D. you notice a discolored area. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. Biometrics "Pass Any Exam. What term do you use to describe attacks of this type? A. 22 C. you decide to use your firewall to block the Telnet protocol.com 306 Ac tua lTe sts . 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard.actualtests. 21 B. Which port will you need to block to prevent Telnet from being used? A. Spilled liquid B. 23 D. Social engineering B. You explain to them that not every attack depends on implementing advanced technological methods. IDS system C. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. and a host adapter. you're trying to educate users on the importance of security.co m . controller. Improper manufacture C. What is usually a cause of this? A.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk. take advantage of human shortcoming to gain access that should otherwise be denied. you explain. Any Time. Power surge D." .www. A HDD magnetically stores data on discs that are known as platters. Some attacks. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system.

to describe their 1394 products. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. /? B. Any Time.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment.link and Lynx. which means delivering data at a guaranteed rate. A. such as video devices.www. /help C.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A.actualtests.co m 307 . QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. /and D. 15 B. 127 C." . /more Answer: A QUESTION NO: 1012 "Pass Any Exam. 63 D. which can connect up to __peripherals in a daisy-chained topology. lTe sts . Other companies make use of other named such as i. It was used with trademarked name FireWire. This is because it is not only high speed but also supports isochronous data.

Any Time. Daisy wheel D.co m 308 . Click Start-> All Programs-> Search. how can you start a search for files and folders? A.www. Toner cartridge are used in Laser toner cartridges contain dry ink (toner). Toner cartridge C. D. sts . tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. C. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A.actualtests. Ping B." . Run search. Paper tray Answer: A QUESTION NO: 1014 In Windows XP. Tracert D. Click Start-> Search. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle. Answer: D "Pass Any Exam. This ink is fired through Ink Cartridge. B. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. Ink cartridge B.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper.exe at the command prompt. Ipconfig C. Left-click a directory and choose Find.

B. Any Time. Berg "Pass Any Exam. Class B C. Ensure that there are no safety hazards in your path. Carry monitors with the glass face away from your body.226. D. B. Display an OSHA poster in a prominent location. Answer: C. What class is this address? . D. C.18. Keep records of accident reports. AT system connector B.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A.com 309 Ac tua lTe sts A.C. Provide properly maintained tools and equipment. which of the following are good procedures to follow? (Choose all that apply. Lift by bending over at the waist. Class C D.co m You have a computer with the IP address 171. C. Answer: B." . Class A B.1. Use a cart for heavy objects.) A.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Attend yearly OSHA safe work environment seminars.actualtests.) A.www.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment. This is not a valid IP address .

the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. Molex D. as well as additional ports." . Any Time. . ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A. without sacrificing the mobile computing functionality of the machine.co m Answer: C 310 . S1 B.) A.D QUESTION NO: 1022 "Pass Any Exam. you see residue from previous images on the output. A broken cleaning blade Answer: C.www. A faulty transfer corona wire B. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. What two things are the most likely causes of this problem? (Choose two. An overheating printer C. S2 C. to a laptop.com Ac tua lTe sts The docking station adds expansion capabilities. For example.actualtests. S4 QUESTION NO: 1020 A. True B. S3 D. A bad erasure lamp D.CompTIA 220-701: Practice Exam C.

the customer is anxious to know when he might come back to pick up his computer. C. there is something wrong with it. you are responsible for fixing the problem. he takes the computer to the Repair Center and as a technician. What is the best answer to that? A. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. D. B. Memory cards C. Thumb drives B. D. Give the customer an estimated time for repair based on the technicians assessment. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year. Before leaving the Repair Center. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. Therefore they use Molex connectors. while Berg connectors are used with floppy drives. C. Ask the customer to check daily to see when it is completed. Recently.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. The technician will get back to them as soon as possible. SATA hard drives most often use the same type of power connector as PATA hard drives.com 311 Ac tua lTe sts .actualtests." . Any Time. Ask the customer when they would like to have the work completed.www. B. Inform the customer that others are waiting.co m . The 4 pin Berg connectors provide power "Pass Any Exam. but he has no idea what the problem is. Molex connectors are used with PATA hard drives. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. SoliD. So.state drives D.

300. Luggable B. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector. Netbook D. It has a fliparound screen and can be held like a large notebook. "Pass Any Exam. Both SATA Power connector and Molex connector cannot be used on the same drive. 3.com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3. lTe sts .000 volts to feel a shock.000 volts is below human sensation.co m . The P8 and P9 connectors are used by AT-based motherboards. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A.000volts D. Any Time.www. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting. SATA hard drives and PATA hard drives do not use the same type of power connector. The charge below 3. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A. 30.CompTIA 220-701: Practice Exam supply to floppy drives. 300volts B." .actualtests. It also allows you to write notes directly on the screen with a special pen called stylus.000volts C. Tablet C. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function.

co m 313 . Any Time.com Ac tua lTe sts .actualtests. False Answer: A "Pass Any Exam. True B.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB.www." . eSATA and Express Card/54 are examples of hot pluggable devices A.

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