CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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QUESTION NO: 10

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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The PC needs an AT-to-ATX adapter. WiFi Protected Access (WPA) D. Tape D. SDD B. The PC needs a 26-to-20 pin ATX adapter.co m 7 . The PC needs a NLX to ATX adapter. Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. Any Time. C. Trusted Platform Module (TPM) B. Flash C.com Ac tua lTe A. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. Which of the following is needed to solve this issue? A. D. Intrusion detection C. Which of the following can be disabled in the BIOS to prevent this message from appearing? .www.actualtests. The PC needs a 24-to-20 pin ATX adapter." . B. HDD Answer: D QUESTION NO: 20 "Pass Any Exam.

video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. After extracting the driver. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. DVI B.CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP. DSL B. Hardware Compatibility List "Pass Any Exam.co m Which of the following connectors are used for musical equipment? 8 . Satellite D. video and game controllers'>double click on the name of the sound card> Troubleshoot' B. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D.com Ac tua lTe sts A.www. Any Time. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A.actualtests." . 6-pin mini-DIN D. MIDI C. how would the technician update the driver? A. System Information B. Device Manager> expand 'Sound. HDMI . Cable C. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound.

"Pass Any Exam. NIC D. B.CompTIA 220-701: Practice Exam C. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur.255.0. Any Time. the beep codes may vary.0-191.0.255 D.1-126. However. 224.0.255.0-255.actualtests. Toner is applied to a photoconductor and transferred to the media. Which of the following components has MOST likely failed? A. 192.255.www.1. which of the following is true? . Toner is sprayed to the media. Heat is applied to heat-sensitive media to create an image.255.1.255.255 C.0. 128.com 9 Ac tua lTe A.255. Sound card B.255. Watson D. C. Dr.co m Answer: A .0.0-223. sts In the laser printing process. 1. A wax-based substance is melted and applied directly to the media. Power supply C. and 2 short beeps." . because of the wide variety of models shipping with this BIOS.0.255 B. D.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A.255.

co Which of the following connector types is used on CAT5e cable? m . Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A." . WPA encryption B. RJ-45 B. the technician discovers that the user was eating lunch while typing the document. BNC . PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue. RJ-11 D.actualtests. NAT translation D. ST C. After questioning the user. Blu-Ray D. Floppy B.www. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. in which the keys are not typing anything within document editing software. The technician comes to the conclusion that liquid was "Pass Any Exam. MAC filtering C. DVD C. Which of the following describes the method the technician would MOST likely use? tua lTe sts A.com 10 Ac A technician is installing Windows Vista onto a new computer locally.

24 Answer: A. D. Check the ink cartridges for proper ink levels. Replace the keyboard with a new keyboard. B. Verify the system functionality. RAM. Replace the fuser in this printer. because most of the electronic components (CPU. A. which of the following would be the NEXT step to follow? A. 3.3 B. According to the troubleshooting theory. The printer successfully feeds paper through the unit while running the manufacturer's print test. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. C. Check the toner levels in the printer. C.actualtests. Ask the user open-ended questions. 5 C." . PCI . D. Any Time. 6 D. QUESTION NO: 33 "Pass Any Exam.com 11 Ac tua lTe sts . Which of the following should the technician do FIRST? A. B.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3.3 V rails.www.co m . Update the firmware in the printer.3 V for power supply. 15 E.CompTIA 220-701: Practice Exam spilled onto the keyboard. Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). but nothing is being printed on the paper. Make closing notes of the repair. AGP and ISA cards) used 5 V or 3. chipset.

23 C.actualtests." . when the video game starts the computer crashes.www. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts .CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A.co m 12 . 80 "Pass Any Exam. Roll back the video driver C. 21 B. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer. Reduce heat on a component through evaporation C. 25 D. Provide for heat transfer from a component to theheatsink D.com Ac A. Update the video driver B. Insulate a component from the friction of theheatsink B. Run a System Defragmentation D. Barcode reader B. Which of the following should the technician perform FIRST? A. Smart card reader C. Any Time. KVM D.

Power on password B. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. D. Ask the user to close the document so that the work can proceed.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. Leave the document open and do not mention it to the user and proceed with the work. Recommended for ceiling use only D. Which of the following steps would be BEST to take? A. B. C.co m . Copy the document to a network drive as a backup so that work can proceed.com 13 Ac QUESTION NO: 39 tua lTe sts . Close the document without commenting to the user and proceed with the work.actualtests. Complex logon passwords D. Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A. Intrusion detection C." . Upon making the connection. Without it the computer will not "Pass Any Exam. Any Time.www. Recommended for analog phone lines B. When the system is first turned on it will prompt for the Power On password. the technician discovers the customer has a confidential document open. Flexible PVC outer jacket C.

co A technician is trying to install a previous-generation expansion card into their new laptop.www. C. RJ-11 C. BNC D. Any Time.CompTIA 220-701: Practice Exam continue to boot. RJ-45 B. The expansion slot needs to be enabled in the BIOS first. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A. sts ." . D. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found. Which of the following is MOST likely the reason? m 14 . The computer's BIOShas the flash drive above the hard disk in the boot order priority list. The card is a PCI Express card and the laptop supports PCMCIA. and USB webcam installed and connected. The card is a PCMCIA card and the laptop supports PCI Express cards. The card needs to have the compatibility jumpers set before it can be installed into the system.actualtests. the card refuses to fit into the expansion slot.com Ac QUESTION NO: 42 tua Answer: D lTe A. However. The computer's BIOShas the USB printer below the hard disk in the boot order priority list. Answer: B "Pass Any Exam. Which of the following is MOST likely preventing the machine from booting normally? A. D. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. USB printer. B. C. B.' It has a USB flash drive. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Start>Settings>Network Connections B.www. It is inhibiting progress because the technician cannot concentrate and becomes irritated." .com 21 Ac A technician receives a computer that is having trouble printing to a network printer. After checking to make sure the network printer is available. D. Upgrade the processor B.co m . Which of the following devices are the additional four pins used? "Pass Any Exam. B. another user begins asking irrelevant questions. C. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Leave the station and call another technician to complete the repair. Any Time. Start>Settings>Control Panel>Administrative Tools C. A.actualtests. which of the following are best practices? (Select TWO). Delete personal data Answer: B. Update the BIOS C. Start>Settings>Control Panel>Accessibility Options D. Take a long break to step away to relax and refocus.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS. Which of the following is the BEST course of action? A. Upgrade the firmware E. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . Delete existing programs D. Politely inform the user that all questions will be answered later. the technician checks the port the printer is assigned to and finds it is set to LPT1:.D QUESTION NO: 64 While a technician is working on an employee's computer. Request the manager to assist in the situation. A.

Widgets D.com Ac A. Incompatible cabling B. Applets B. Printer hardware problem C. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A. The user was able to print previously.actualtests. The processor C. Timeliness D. Print spooler is not running tua lTe On a Windows computer. Cultural sensitivity C." . Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. Extra RAM D.CompTIA 220-701: Practice Exam A.co m 22 . Features C.www. a user is unable to print documents to locally attached printers or network printers. Personal calls B. Any Time. Incompatible print driver D. Extra drives B. Positive attitude Answer: A "Pass Any Exam. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 .

co m 23 ." .11b C. and network when using a laptop? "Pass Any Exam. printer. monitor.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A. Use a lint free cloth and glass cleaner B. Any Time. Anti-adware software C.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A.actualtests. 802. Anti-virus software D. mouse.11a B. Anti-spyware software B.11g D. 802. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2.4GHz band with a maximum data rate of 11Mbps? A.www.com Ac tua lTe sts . Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard. 802. 802. Use a slightly damp cloth and a vacuum D. Use a dry paper towel and an anti-static strap C.

com Ac tua A. Delete a virus that has infected the hard drive through the command prompt. D. Network hub C.0.0 Answer: D "Pass Any Exam. 192. Restate the issue or question to verify understanding. Listen and do not interrupt the customer. After they finish explaining. Provide a way to recover corrupted print jobs through the command prompt.255. C. 224. Allow the restoration of a previously made image of a desktop through the command prompt. Bluetooth B.255 C. Any Time.0. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts .co m 24 .255.0. 255." . a technician's NEXT course of action should be to: A. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation. Docking station D.0 B. B. Provide proper documentation on the services provided.255 D. B. C.CompTIA 220-701: Practice Exam A. D. Offer different repair options for the user's convenience.0. Provide a way to access the hard drive in an emergency through the command prompt.actualtests.255.www. 127.255.

Blu-Ray D. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. SpeedStep technology C.www. SD card B.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. C. Dual core processing . The processors are made with a 64nm manufacturing process.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . Any Time. The processors provide a 64-bit register. B. Stylus "Pass Any Exam. Zip drive C. AMD Athlon 64 and 64 FX? A. Hyper-threading B. D.actualtests." .com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. Quad core processing D. The processors contain 64K new transistors. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. The processors have an additional 64 instruction sets.

QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. Which of the following is the MOST likely reason? A. Biometrics D. The hard drive needs ATA drivers loaded via the F6 option during install. Smart card C.CompTIA 220-701: Practice Exam B. NTFS D. FAT C. ISA D. CDFS . The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone.www.actualtests. FAT32 B. Any Time." . PCI B.com Ac tua lTe sts A. AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. PCIe C.co m Which of the following file systems MUST be used when implementing EFS? 26 . "Pass Any Exam.

it will ask you if you want to install drivers.CompTIA 220-701: Practice Exam B. A token device C. Before the drive is replaced. which of the following troubleshooting steps should be done? "Pass Any Exam.www. KVM C. The hard drive did not have the jumpers configured correctly and needs to be checked. A smart card reader B. Any Time. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. PCI Express card B. A biometric device D. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing.co m . D. otherwise it may try to boot from floppy ). Just at this point press F6 and show the drivers on the floppy. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A.actualtests." . Of which of the following is this an example of? tua lTe sts .com 27 Ac A technician has a security device which displays a number that changes overtime. The hard drive is incompatible with Windows XP and needs replacement. PCMCIA card D. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. C. Docking station Answer: D QUESTION NO: 85 A. The hard drive needs SATA drivers loaded via the F6 option during install. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD.

services.co m . sts .exe in the Run box accessed via the Start Menu. The preferred way to make changes to services is to launch services. The Services window will open. Any Time.11g has the potential to support up to: "Pass Any Exam.www.msc from the Run option on the Start Menu. Device Manager B. software and network components? A. The first is to use the MS Configuration Utility by typing msconfig. MSINF032 D.CompTIA 220-701: Practice Exam A." .actualtests. Identify the problem C. Establish a theory of probable cause B.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. msinfo32.mmc B. but the information is limited. gpedit.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware. If you want a quick visual of which items are running or stopped. followed by clicking the Services tab. this is fine. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A. MMC C.exe C. services. MSCONFIG Answer: B QUESTION NO: 89 802.exe D. Perform a backup D.

" . known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. 50Mbps. 11Mbps. Windows Vista Ultimate B.actualtests.com Ac tua A. Smart cards C. Passwords D. of a non-recoverable nature. 54Mbps. Firewall B." The term is named after the color of the screen generated by the error. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A.www. Save information for critical files before system shut down C. Any Time.CompTIA 220-701: Practice Exam A. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . Driver updates for new installations B. Windows Vista Home "Pass Any Exam. Diagnostic purposes of a critical system error D. B. C. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A. 100Mbps. D. that causes the system to "crash.co m 29 .

com 30 Ac tua lTe sts .actualtests.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista.www. C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86). C:\ProgramFiles C. Magnet D." . Microwave E. a technician should look in which of the following default locations? A. Plug the laptop into a UPS Answer: C "Pass Any Exam.CompTIA 220-701: Practice Exam C. C:\Windows\System32 B.co m . Windows XP Home D. QUESTION NO: 95 A laptop's battery will not charge. Swap the A/C adapter D. Toggle theFn keys C. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO). Any Time. LCD C. A. Remove all unneeded peripherals B. CRT Answer: A. Cordless phone B. C:\Users\ D. Which of the following BEST solves this issue? A.

Where can the technician configure this setting? A." .www. B. C.co m 31 . Internet Explorer Properties D. RIMM B. Control Panel C. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam. A private tunnel through the Internet to securely communicate with a remote network.actualtests. sts .com Ac QUESTION NO: 98 tua Answer: B lTe A. BIOS B. Which of the following memory types would be the correct type? A. DDR RAM C. A security encryption feature that encrypts wireless traffic with an access point for communication. Any Time. D. A network which has no connection to the Internet and is private by design.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. SDRAM D.

USB 001 B.R D. DVD. Any Time. D. \\computername\sharename C." . PCIe B. CD. Check for the latest motherboard firm ware updates.RW C. Load the operating system into memory during power on.actualtests. A. EISA E. DVD. Test the essential components of the system during power on. AGP D.co m 32 .com Ac tua lTe QUESTION NO: 101 sts Answer: B . IP_ip_address E. A.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO).DL B. ISA C. IEEE 1394 "Pass Any Exam. Test the software and hardware drivers before the operating system loads. B. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO).www. SNMP D. CD. C. Which of the following types of portable media offers the LARGEST storage capacity? A.

actualtests.co m 33 . Answer: B QUESTION NO: 104 A. Which of the following BEST describes why the covers for these card slots should be reinstalled? A.CompTIA 220-701: Practice Exam Answer: B.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer. Helpprevent moisture buildup in the case. D. sts .www. Helpensure proper air flow through the case. B. a technician notices that several unused expansion card slots have open ports. Help limit electrostatic discharge (ESD) inside the case. Helplimit radio frequency interference (RFI) inside the case. if your PC's enclosures are open. This address can be verified from printer's configuration. QUESTION NO: 105 "Pass Any Exam. However. HTTP C. SMTP B. The cooling of some components can be reduced or totally eliminated and can cause damage. Any Time. HTTPS D. C. then the cooling of the PC changes dramatically. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol." .

" .www. D. C.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. Properties of the printer from the Printers Control Panel C. Sometimes. Answer: C. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing.actualtests. Print spooler view in the Printers Control Panel D. The printers IP address has changed. New drivers have been released and need to be installed. A. B. The printer needs to have a cartridge replaced. The print queue window from system tray B. Any Time. certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. Sometime if the IP address of the printer is changed you cannot print. The printer would not start printing again till that print job is removed from the queue. A technician has verified the printer is online and prints a configuration page from the printer. T-Connector B. To find this problem you can ping the printer from your computer. BNC C. RJ-45 "Pass Any Exam.co m 34 .com Ac tua lTe sts . QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A. QoS for printing is not functioning over the LAN. A job in error status is at the top of the print queue. E. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using. Which of the following is the MOST likely cause of the issue? (Select TWO).

C.com 35 Ac A user calls and says they cannot get to the Internet. sts ." . You can type the Ipconfig command by "Pass Any Exam. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. The Syntax IPCONFIG /all displays full configuration information. Any Time. B. D.co m . 8x E. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer.CompTIA 220-701: Practice Exam D. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. 1x and 8x bus speeds can be used. Start>Run>typeipconfig>click OK and ask user to read the results. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector.www. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. 1x B. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card.actualtests.D QUESTION NO: 109 A. 6x D. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO). 24x Answer: A. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). A. 3x C.

Dynamically assigns IP addresses for easy client configuration. you need Operating system CD and the recovery floppy disk that you have created. The DNS server strictly functions as an ip address lookup for a given domain name." at the bottom of the screen. Provides resolution of host names to IP addresses. The recovery process will start. press F2. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . dxdiag "Pass Any Exam. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. Recovery console C. Secures network traffic through shared key encryption.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command.com Ac tua lTe sts QUESTION NO: 111 .. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) . Which of the following is needed to perform an ASR restore in Windows XP? A. Any Time. D.actualtests. Vendor recovery CD D. chkntfs B. QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO). QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A. Operating system CD B." .co m 36 .www. A.. B. Provides security for a network through the use of ACLs. C.

Which of the following is the MOST likely explanation for this extra partition? A. A recovery partition put there by the manufacturer.actualtests.www. ipconfig E.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. Parallel port B. B. A potentially dangerous virus has been downloaded onto the system. Space reserved by the drive manufacturer for firmware. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. ping Answer: C. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam. D. This partition is not assigned a drive letter and is not accessible from Windows.CompTIA 220-701: Practice Exam C. IEEE 1394 port D." . Space set aside by Windows for use by the virtual memory swap file.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive. tracert D. C.co m . sts . Answer: D A. Serial port C. Any Time.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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not from an application. C. to test printing. Insufficient memory for the OS. D. C. B.CompTIA 220-701: Practice Exam Explanation: First check the boot order. Replace the fuser. which you already know. Which of the following is the correct path to change the language settings? A. Change the paper.co m Answer: D . Any Time.www. Print a test page. If that does not work then you may need to delete and reinstall the printer. D. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. You should always use the test page feature from the printer properties. Control Panel> Accessibility Options> General "Pass Any Exam. B. Having arrived onsite. Excessive internal display brightness is set. Which of the following should the technician do NEXT? A." . Clean the toner cartridge.actualtests. the technician has a discussion with the customer and reviews some examples of their print jobs. sts . The processor is improperly seated due to bent pins. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. The airflow is blocked.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine.

802. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. 802.CompTIA 220-701: Practice Exam B.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. Control Panel> Regional and Language Options> Regional Options> Customize D.actualtests. the technician successfully tests for speeds of up to 54 Mbps. and Bluetooth supports communication up to 3Mbps.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A.co m 45 .www. C. Control Panel> Regional and Language Options> Regional Options C. Cycle theprinters power. Any Time.11b D. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop. 802. Which of the following would be MOST likely to fix the problem? "Pass Any Exam. 802. Which of the following standards of wireless card did the technician install? A. Perform a self-test page.11g standard if you want to use a standard that can support communication up to 54Mbps. sts ." .11b supports communication only up to 11Mbps. 802. 802.11 standards. D.11x refers to the family of 802.11g B. When connecting the laptop to a wireless network. B. Reboot the computer. Print a test page.11x C.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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CompTIA 220-701: Practice Exam A. B. True positive D.C QUESTION NO: 157 To lengthen the life of computer hardware. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. it is BEST to perform which of the following actions on a routine basis? A. False negative B. then to Windows 98SE then Windows XP Home.www. C. A. D. Remove hardware in Control Panel. B. D. Upgrade to Windows 98SE then to Windows XP Home. Which of the following describe the potential upgrade paths? (Select TWO). False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. D. C.co m 52 .actualtests. True negative C. and then remove from laptop. B. Any Time. Remove the driver from Device Manager. Turn off the laptop. Upgrade to Windows XP Home directly from Windows 95. Stop the device. Perform a clean installation of Windows XP Home. Clean out the dust with compressed air. Defragment the hard drive weekly. Answer: A.com Ac tua lTe sts . Clean out the dirt with a damp rag. and then turn off the device. E. Degauss the display and drives. Upgrade to Windows 95 OSR2.0 SP1 then Windows XP Home. C. "Pass Any Exam. Upgrade to Windows NT4." .

" . Printer firmware needs to be updated. updated drivers. The technician has the correct. The account does not have permission to install drivers. HKEY_USERS C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A. Which of the following would be the MOST likely cause of the problem? A. The high encryption package is not installed. but is unable to successfully install the drivers. B. sts . The modem is not recognized in Device Manager. The computer needs to upload the print job. C. Which of the following is the MOST likely cause? m 53 . Any Time. C.com Ac tua lTe A.co When trying to print. HKEY_CURRENT_CONFIG D. a balloon in the system tray indicates a print job has failed to print. HKEY_ CURRENT_USER B. B.actualtests. The printer does not recognize the font type. The paper needs to be replenished. The modem is not functioning properly.www. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. D. Answer: C QUESTION NO: 162 "Pass Any Exam. D.

Duct tape D. SPUNINST.EXE D.co m 54 . Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop. Masking tape C.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts .EXE B. PROGMAN. CONVERT. Which of the following should be used to repair the wire? A.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. Lithium D.ROM drive "Pass Any Exam. Mercury C. which of the following should be removed to avoid damage during transit? A.actualtests. Any Time. DVD. Electromagnetic Interference (EMI) B.EXE C. a technician finds a wire with insulation damage from rubbing up against a cooling fan.www. PC card adapters B.com Ac A." . LCD C. Electrical tape B. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. TASKMAN.

C. B.actualtests. High voltage discharge C. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. POST C. Radio frequency interference D. Which of the following is the BEST preventive maintenance procedure that the technician should perform? . Electromagnetic interference B. BIOS D." .com Ac tua A. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. LDAP B. Which of the following should the technician take under consideration? A.co m Answer: C 55 . Directly spray the vents with compressed air. Periodically clean the vents using a small vacuum cleaner.www. Install ceiling fans in the room. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. D. Use a moist rag to clean the vents monthly.CompTIA 220-701: Practice Exam D. Any Time.

Electrical safety with the extra network cables C. B. Which of the following can the technician do to better understand the customers issue? 56 . Any Time.www. Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam.actualtests. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. D. Which of the following should the technician keep in mind when setting up the lab? A.co m A customer brings a PC for a technician to repair. sts . Cable management to avoid trip hazards B. Begin running diagnostic software and confirm findings with another technician. Get the customer contact information. Fiber B. Cable D. Location of the PCs with respect to each other D.com Ac tua lTe A. and then confirm the findings with the customer. Ask open-ended questions to gather the symptoms. C." . run diagnostic tests. DSL C. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration.

CompTIA 220-701: Practice Exam A. Changes DC power to AC power to charge the battery and enhances portability. Satellite D. To change the voltage coming from the wall C. Converts AC power to DC power that a computer can use to operate and charge its battery. Any Time. C. Filters incoming voltage spikes and surges. Allows for a portable computer to be easily moved without being plugged into an outlet." .www. Fiber Answer: D QUESTION NO: 173 When setting up a WAP. To allow alternating current to be used instead of direct current D. which of the following is broadcasted by default and should be disabled? A. WEP C.co m 57 . Answer: D "Pass Any Exam. Broadband C.actualtests. SSID D. WPA B. D. RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. To allow the power supply to operate at different voltages B. B. DSL B.com Ac tua lTe sts QUESTION NO: 174 .

DDR3 D. Thermal B. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. DDR2 .CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A. Laser D.co Which of the following has the speed of PC2700? m QUESTION NO: 177 .actualtests.www. Laser "Pass Any Exam. SIMM D. DIMM C. DDR B. Any Time." . SODIMM B. Impact B. SDRAM C. Dot Matrix C.com 58 Ac tua lTe sts A.

HTTP B. WAN sts Which of the following allows a secure connection between two points? . Any Time.www. Inkjet D. Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A.com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location. VPN C. AGP 4X C.CompTIA 220-701: Practice Exam C. tua lTe A. Color Laser D." .actualtests. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A.co m Answer: A . ISA B. PCMCIA D. Inkjet C. PCIe X16 Answer: C "Pass Any Exam. Thermal B. FTP D.

D. Make sure the laptop display is enabled.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. B. Replace the LCD inverter.co m 60 . Run a large magnet over the top of the hard drive several times. C.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A. rw2%HN D. C. Any Time. ct23&P#h~ Answer: D A. Make sure the OS has the latest video drivers installed. B. CompTIA558475 C. Replace the video card inside the laptop. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. Remove the memory and destroy it. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. D. SR1234ct B." . Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam.actualtests. Reformat the hard drive to a clean state using the format command.www. Remove the hard drive and destroy it.

10000Mb/s D. 1Gb/s Answer: A "Pass Any Exam.actualtests. S/PDIF B. USB 1. 100Mb/s B.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A." . DDR400 D.co m 61 . USB 2. DDR333 C.1/2.www. SATA D. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. PC2100 B.com Ac tua lTe sts QUESTION NO: 188 . IEEE 1394 D. USB 1. Any Time.0 C. 1000Mb/s C.CompTIA 220-701: Practice Exam A.1 C. IEEE 1394 B. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A.

" . C. Provides addressing of memory beyond 4GB. D.actualtests. Degauss the monitor. Provides use of more powerful video graphics accelerators. Any Time. B. D. Calibrate the monitor. The maximum amount of memory a given system can potentially have. Provides use ofPCIe X16 expansion slots. C. Start Menu D. Provides access to larger hard drive partitions.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. "Pass Any Exam. Set the refresh rate to the lowest the monitor can display. B. Data written to a disk located in a paging file that would not fit into the systems RAM. Program Files B. C. Flash memory used to hold temporary files before deletion.www. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. B.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? .com 62 Ac tua lTe sts A. . Control Panel C. Set the resolution to the highest the monitor can display. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A.

Identify the problem.CompTIA 220-701: Practice Exam D. send packets to other network devices on the LAN instructing then to enter a low power state (e. A portion of physical RAM that is mirrored to the hard drive for redundancy. B. Built-in encryption standards B. Hibernate.co m Answer: D 63 .com Ac tua lTe A. and outcomes. Establish a theory of probable cause. Off).www. C. C. Verify full system functionality. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A. Any Time." . send broadcast packets over the LAN to all computers simultaneously. collect all packets that are sent to any device on the LAN. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A. D. Document findings. Higher data integrity sts Which of the following is a characteristic of solid state drives? . Lack of drive heads and platters D.actualtests. D. Answer: D QUESTION NO: 197 "Pass Any Exam. resume from a low power state when it receives a network packet telling it to do so. B. Larger capacity than traditional magnetic drives C.g. actions.

it just keeps rebooting.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday." . B.actualtests. Has the monitor been replaced recently? E. Was there a power outage since yesterday? B. Purchase an external Ethernet print card. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. Which of the following questions should a technician ask to help determine what occurred? A. A.www. Were there any new software updates done? Answer: B. Which of the following RAID levels should be implemented? A.E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Any Time. Are you sure you ran a find on the system and the program is just not misfiled? D. D. Which of the following is the quickest way to accomplish this? A. Are you sure the power button is not stuck? B. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. Was any hardware installed since it last worked? C. C. Set up a local print queue. Is the power cable on the monitor loose? D. Move the computer and attach to the printer.co m 64 . Share out the printer from the attached computer. RAID 0 "Pass Any Exam.com Ac tua lTe sts .

Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. E.com Ac tua lTe sts QUESTION NO: 202 . compose a record which allows user authentication. Assign an appropriate priority for the issue.actualtests." .CompTIA 220-701: Practice Exam B. select the appropriate priority level for the issue. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer. D. RAID 4 D. and serial number. C.co m 65 . A. B. Identify the hardware make. Answer: B.www. identify common issues among multiple users. D.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A. RAID 1 C. help maintain a balanced workload for the help desk technicians. B. Allows the operating system to assigns dates so that user data files are backed up C. Any Time. Elevate the call to a higher level of support. Identify the user and associated problem. Allows the operating system to be backed up with immunity to virus activity B. track the process of the incident. model. which of the following should the technician do FIRST? A. Allows the operating system to be rolled back to a previous point in time D. C. Answer: D A technician uses a call logging process in order to: (Select TWO).

B.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. C. A. Increased performance D. E. Use the defragment utility.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO). DVD. DVD. D. Use the drive compression utility.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).com Ac tua lTe sts A. Blu-Ray D. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Any Time. Increase system security B.RW+ B. Longer chip life Answer: C." . "Pass Any Exam. Answer: A.www. Userestore point to roll back the computer to a previous date. A. The hard drive light is constantly on.co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . Empty the recycle bin and deleted email items. Dual-sided DVD .RW C. Use thecheckdisk utility. Increased network speed E. Utilize less memory C.

" . B. The technician will get back to them as soon as possible. C. D. C. Logical token B. Ask the customer when they would like to have the work completed. VGA E. CGA D. S-Video Answer: B.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. B. and asks when it will be done. Check for any updates to the program. Give the customer an estimated time for repair based on the technicians assessment. DVI C. Which of the following is the BEST response for the technician to give? A. Add an exception to the firewall for the program.CompTIA 220-701: Practice Exam A. A.www. The user states that they do have Internet connectivity. D. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . RFID smartcards "Pass Any Exam. Ask the customer to check daily to see when it is completed.co m . Check the Hardware Compatibility List to see if the program is not compatible with the OS.actualtests. Encrypted passwords C. USB B. QUESTION NO: 209 A. Inform the customer that others are waiting. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). Any Time. Run the program as a local administrator.D QUESTION NO: 208 A customer brings a PC in for repair.

C. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Plenum D. Try installing the device to a different port or slot. Answer: C "Pass Any Exam. Any Time. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD. Ensures that only certain devices can access the network C." . Retinal scan Answer: D. Coaxial B. B. Fingerprint reader E. Download and install updated drivers for the device. UTP C.CompTIA 220-701: Practice Exam D. Encrypts data traveling across the wireless network D.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Which of the following would be the FIRST step in resolving this issue? A. D.actualtests.co m 68 .com Ac tua lTe sts . Ensures all users physically login to the wired network B.www. a user is reporting system crashes and performance loss. Contact the vendor for an RMA. Disable the device in Device Manager.

USB drive D. Wireless Zero Configuration D. DVD. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam.www. Which of the following boot options would be MOST effective in troubleshooting this issue? A. Safe mode with command prompt D. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. Hardware profile C. Boot to the recovery console C. when locally connected.E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network. Safe mode B. Floppy drive E. Serial Cable B. and after restarting their PC the display is no longer appearing.co m 69 . Any Time. CD.actualtests. the user would like the laptop to automatically switch to the wireless connection. Driver signing B. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). When the laptop is removed from the docking station." .com Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. Which of the following Windows features BEST accomplishes this? A.ROM Answer: C. A.ROM C.

Security Center B. Install the Microsoft Malicious Software removal tool.actualtests.www. C. Disable antivirus protection withinSecurity Center notification.com Ac tua After successfully installing a free antivirus solution. Contains AES encryption D. Windows reports that no antivirus software is currently protecting the system." .co m 70 . Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). Machine Debug Manager D. Contains numbers and letters E. Contained in a text file C. Obscure word in a dictionary B. System Restore C. sysprep "Pass Any Exam. Disable the antivirus logging in the Event Viewer. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. A.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Which of the following solutions would resolve this issue? lTe sts . D. Update the Antivirus definitions. Any Time. fdisk B. Contains special characters Answer: D. B.E QUESTION NO: 219 A.

WindowsVista Ultimate "Pass Any Exam.1. 172. QUESTION NO: 221 Which of the following is a class A IP address? A. telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer. regedit D. 192.www. 224.1 C. Ghost is a third-party utility. 110 D. 80 C.1 B. 10.0.0.CompTIA 220-701: Practice Exam C. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts .168. RIS only comes with Windows Server operating systems.com Ac A. Windows XP Home C." . and WDS is available in Windows Server 2003.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A. Windows XPMedia Center D.0.0. Any Time. 53 B.16.co m 71 .1 D. which comes with Windows 2000 Professional. you need to use the Sysprep utility. WindowsVista Basic B.1.actualtests.

7GB. the speed and available bandwidth of Internet connections. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. 4. a performance value of system components. 25GB. Answer: D QUESTION NO: 227 While troubleshooting a computer problem. C. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A. D. C. remaining hard disk storage space.www.com Ac tua lTe sts . D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A. B.actualtests. can be used to modify desktop preferences. D. C. B. Any Time. makes changes to the registry." . B. a technician has determined what has caused the problem. Answer: C QUESTION NO: 226 The edit command line tool: A. 650MB. the reliability and speed of search indexing. changes the boot sequence order.co m 72 . opens a text based word processor. 9GB.

CompTIA 220-701: Practice Exam A. Voice recognition D. D.co m . Smart card B.actualtests. A.www. Event Viewer Answer: C QUESTION NO: 229 As a best practice. C. REGEDIT C. check the HCL. Document findings. Any Time. B. Barcode scanner C. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. Fingerprint reader E. clean each component with an approved cleaning solution. B." . Optical recognition F. before performing hardware upgrades a technician should: A. Establish a plan of action and implement the solution. Computer Management B. Task Manager D. archive old drivers. Verify full system functionality. actions and outcomes. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). Which of the following interfaces should the technician use to manage current application processes on the users computer? A. D.com 73 Ac tua lTe sts . C. Secure ID Token "Pass Any Exam. Ask the user opened ended questions to see if they agree with the cause. perform a disk defrag.

FAT D. Start > Control Panel > System B. FilterKeys B.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. which of the following file system should be used in formatting the drive? A. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam. Encryption Keys D. UFS C. Right-click on theprinters icon and select Properties D.actualtests. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A.co m 74 .com Ac tua lTe sts ." . Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time. Any Time. ToggleKeys C.CompTIA 220-701: Practice Exam Answer: C. Right-click My Computer thenselect Manage C.D. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A.www. NTFS B.

B. Laptop computer C.com 75 Ac A. Bluetooth headset "Pass Any Exam. Nothing else should be plugged into the UPS under a user's desk. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts .CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. LCD monitor D. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on. convert B. C.co m .www. format C. the AC adapter of the laptop and the computer.actualtests. Which of the following is MOST likely the problem? A. Power cord is loose. Any Time. Mouse and keyboard need to be cleaned. Hard disk failure or operating system needs to be reloaded. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. The hard drive is in standby mode. diskpart D. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. Laser printer B. D." .

The PC is currently holding two sticks of 512MB PC2700. Data Execution Prevention Answer: B. 5300 tua lTe A technician is installing a RAM upgrade into a PC.actualtests.co m .com 76 Ac A. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO)." . A. D. AM/FM radio D.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. 2700 C. 3200 D. "Pass Any Exam. FilterKeys E. Reload the driver for the monitor. Any Time. 2100 B. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 . CHKDSK D.CompTIA 220-701: Practice Exam B.www. B. Large screen television C. Replace the display adaptor. Degauss the monitor. Which of the following actions BEST resolves this issue? A. C. Windows Defender C. and the technician would like to install an additional two sticks of 512MB PC3200. Windows Event Viewer B. Power cycle the computer. Assuming the necessary slots are available.

" . Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . B. D. WEP encryption C. MAC filtering B.co A computer is being sold over the Internet. A set of firewalls and anti-virus programs protecting the computer D. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A.com 77 Ac tua lTe A. Any Time. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A.actualtests. C. WPA encryption D. Erase the hard drive using a disk wiping program. sts . An alert when the computer case has been opened C. Reformat the hard drive to a clean state using the format command. An alert at logon when an unknown user has tried to logon B.www. Run FDISK on the hard drive. Pass all computer components near a large magnet.

We have identified the problem and we will have it back up as soon as possible.com 78 Ac tua lTe The file server had an expected outage this morning. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. There is no way to tell how long this will take. D. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. Connect to it through a TCP/IP port C. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A. Hardware and software are not exact sciences. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN.co m . TV tuner card B. Video capture card D. We will have it back up within the hour." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. Is your work solely depending on the server? Try to not be upset because before you know it. One particular caller demands to know exactly how long the system will be down. B. Connect to it through a computer share B.www. the server will be back up.CompTIA 220-701: Practice Exam A. Graphics card C." . Connect to it via an aD. I am not the server technician so please do not take a bad tone with me.hoc wireless connection D. A technician believes the on-board NIC is bad. Any Time. Which of the following would be the appropriate response? sts . We believe the problem is the network interface card. C. a notice appears on the screen which says the site is being blocked by a filter.actualtests.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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QUESTION NO: 255

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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RAID 1 C.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. Inform the user that the computer may not function as it did before the problem occurred. and outcomes. RS-232 B. Answer: A. E. RAID 5 D. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A. C. Any Time.CompTIA 220-701: Practice Exam Before returning a repaired system to a user.www." . B.co m 85 . Document the system findings. USB 1. actions. RAID 0 B.1 "Pass Any Exam. RAID 0 B. Verify full system functionality and implement preventative measures.actualtests. A. D. RAID 5 D. Change theusers permissions so that they cannot create any potential problems in the future. which of the following should be done? (Select TWO). Inform the user every step that was performed throughout the entire troubleshooting process. RAID 1 C. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A.com Ac tua lTe sts .

Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). WEP C. IEEE 1394 B.com Ac A.11n B. Modem F. Channel 11 D. Parallel D.E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A.co m 86 . Serial Answer: D. Any Time. NIC E. MAC filtering C. SCSI D. 802. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts .CompTIA 220-701: Practice Exam C. SSID D.actualtests. NAT B. MAC "Pass Any Exam." . A. PS/2 C.www.

WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop. the system will auto-select the projector on restart.www. Use appropriate function toggle key to switch display mode. Press F1 to shift display to the projector. Any Time. The projector is turned on.com Ac QUESTION NO: 276 tua Answer: B. User Accounts C. Answer: A QUESTION NO: 277 "Pass Any Exam.C lTe A. but no display shows on the screen.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO)." . System B. Reboot the computer. Go into Device Manager and enable the projector. D. Security Center E. Accessibility Options sts . B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A.actualtests. SSID C. Which of the following could the technician do to send the display to the projector? A. Administrative Tools D. m 87 . WPA key B. MAC filtering D. C.

Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Verify that all other parts of the system are working properly. which of the following should be the NEXT action according to the troubleshooting theory? A. B. C. D.D. Any Time. Compact Disc D. D. Digital Video Disc B. Solid State Drive F. Answer: C QUESTION NO: 278 After the problem is resolved. C.44MB Floppy Disk Answer: B.actualtests. IDE Hard Drive E.co m 88 . Backup Tape C. Recreate the problem and reapply the solution to ensure it worked properly.www.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A. B. Secures network Internet traffic through shared key encryption. Dynamically assigns IP addresses for easy client configuration. Answer: C QUESTION NO: 279 A. Resolves queries for resolution of host names to IP addresses. Provides security for a network through the use of ACLs. lTe sts .com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). "Pass Any Exam. Return the system to the user.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). 1." .

Purchase a fully configured hard drive Answer: A. Open a command window and runipconfig from the command line.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. Windows CD installation E. user to move so the technician can check the computer for problems. Installation from Microsoft. D. C. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. users coworker to confirm what the user said and verify there is a problem. select the Hardware tab. B. Right click on My Computer. B. The user selected an alternate hardware profile. The user accidentally deleted the files.actualtests.co m . Factory recovery partition B. E.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE)." . Run the System Configuration Utility from the run line and click on the Services tab. Any Time.com 89 Ac tua lTe sts . Network installation F. and then select the Support tab. select Properties.www. D. The local user profile is corrupt. Open Network Connections from the control panel. right click the Local Area Connection. "Pass Any Exam. Answer: D. and then click on Device Manager. The user saved the files to a different location. A. B.com D.D. C. Which of the following is the MOST likely cause of the problem? A. XCOPY all files from another computer C. Open a command window and run net /?from the command line.CompTIA 220-701: Practice Exam A. select Status.

492 feet (150 meters) D. Decreased EMI D.com Ac tua lTe sts . 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A. ThinNet C. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam.co m 90 .actualtests. UTP B. 328 feet (100 meters) C. Increased RFI B. Decreased ESD C. user to explain the problem and listen without interrupting the user. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A. D." . 100 feet (30 meters) B. Fiber D.CompTIA 220-701: Practice Exam C. Any Time.www. user to state the issue and stop the user when the technician has an idea of how to fix the problem.

www. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . net use \\ComputerName\ShareName /persistent:YES :F D. Task Manager D.co m 91 . Serial C." . IDE D. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A. SCSI B. Serial port D. net use F: \\ComputerName\ShareName /persistent:NO C. Parallel port "Pass Any Exam. USB port C. ASR C. MSCONFIG B. net use \\ComputerName\ShareName /persistent:NO :F B.com Ac A.actualtests.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A. Any Time. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A. Standard TCP/IP port B.

CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. System Properties>General C.dos D. Boot. PCIe C. Ntbtlog. ISA B. The boot. System Properties>Advanced>Environment Variables D. PCMCIA D. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A.ini that is loaded by the ntldr file that loads the bootstrap process in a system." .inf C. Where would they find this setting? sts . Any Time. AGP Answer: B "Pass Any Exam. Sysprep. you need to edit the boot.com Ac A.ini Answer: D Explanation: To configure dual-boot computers.co m 92 .actualtests. Bootsect. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system.ini file is an editable text file with one or more lines that reference partitions to boot to.www.txt B. System Properties>Advanced>Performance Settings>Advanced B.

Securing wireless access points D. Any Time.www. ISP D. Storing passwords B.actualtests. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A. D.com Ac tua lTe sts . C. Which of the following is MOST likely the cause? A. The default printer is out of paper or offline.co m 93 . Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk." . Blocking harmful network traffic C. A new security update is available for download. B. Hostname B. Default gateway C. The UPS is disconnected from the wall. The speaker wires were disconnected while cleaning. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam.

CAT6 B. The situation was caused by irresponsible users that spilled coffee in the bottom tray. Right-click My Computer > Help and Support B.CompTIA 220-701: Practice Exam A." . Email applicationadD. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A .actualtests. CAT5e C.co m .www. The process of removal is so complex that only those certified for repair should attempt to resolve. The paper jam was caused by moisture in the paper tray. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam. RG-58ThinNet D. Due to condensation within the lower tray assembly. QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. Any Time. C. B. Which of the following is MOST appropriate? A. An infallible method which binds a signature to a message D. D.in which adds the signature block to all email messages C. the functionality of the rollers was impaired and therefore ceased to transfer properly.com 94 Ac A. Start > Help and Support C. Start > Programs > Accessories > System Tools > Help and Support D. Cryptographic mechanism that identifies the sender as well as the message integrity B. the customer asks for an explanation the cause of the problem.

actualtests. 128GB sts . 4GB C. 8GB D. Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A. C. "Pass Any Exam. Allows analog video output to a variety of devices C. B. Allows a LCD projectors output to display on a laptops screen B. Generators eliminate the requirement to establish log-in attempt limitations." . Generators extend the requirement to periodically change passwords.www. Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO). 2GB B. Generators create new passwords every time a user signs in to prevent social engineering. Allows digital video to a variety of devices D. Any Time.com Ac tua lTe A.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 . D. Generators eliminate ausers tendency to create passwords that can be a security liability.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A.

Fan C. You should install only the standoffs that align with the holes in the motherboard.actualtests. Dial-up B. Screws D.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case. CPU E. Heatsink D." . Standoffs C. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Riser cards B.www.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case. sts . DSL D. Motherboard B. Any Time. Cable C.CompTIA 220-701: Practice Exam A.co m . Capacitors Answer: C. Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam.

Any Time.CompTIA 220-701: Practice Exam A.16.1. Malicious software that monitors Internet surfing habits B. Malicious software attached to another piece of software D. Malicious software that is self-replicating and self-propagating B. Malicious software attached to another piece of software D. 10.0.actualtests. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam. Malicious software that changes theusers home page C.15 B." .www.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A.0.0.co m 97 . Malicious software attached to an incoming email lTe sts QUESTION NO: 309 .168.0. 192. 169.15 D.25 C. Malicious software that is self-replicating and self-propagating C. 172.254. Temporary Internet Files B.com Ac tua A. Browser Plug-Ins C. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A. Downloaded Program Files D.

actualtests. Which of the following would be the BEST startup selection? A. KVM B. Debugging Mode B. Any Time." . "Pass Any Exam. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally.CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. Graphics adaptor D. Ability to bypass the IRQ channels to work directly with the CPU B. Safe Mode with Command Prompt C. USB hub C. you would choose the Last Known Good Configuration advanced startup option. Ability to detect and correct single bit errors in memory D.co m 98 . Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A.www. Last Known Good Configuration D. Ability to detect hardware incompatibilities and resolve them C. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash.com Ac tua lTe sts .

Update all software to determine if this corrects the problem.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. C. Create a checklist of the most likely issues. 802." .actualtests. The customer asks the technician. 802.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Answer: A QUESTION NO: 317 A customer receives a bluescreen message. Run a backup routine. 802. D.11n wireless card C. Check the security log for error codes.11a wireless card D.www. Run a power supply test. Restore the backup to a new hard drive. Answer: B QUESTION NO: 316 A. What is a bluescreen message? How should the technician respond? "Pass Any Exam. 802. Before the technician performs any diagnostics which of the following actions should the technician take? A. B. D. Boot into Safe Mode.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection.co m 99 . Any Time. Which of the following should the technician do NEXT? tua lTe sts . C.11g wireless card B. Apply the latest service pack. Which of the following standards should the technician upgrade to? A. B.

and a regular mouse without having to connect all of the devices each time. D. Docking station B. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. full size keyboard." . Pad locks C. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. Explain that it is a message that assists in identifying problems based on the error code. Network Hub "Pass Any Exam. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system. C. B. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. Logical Token B. RSA keys D. Any Time. System clock feature D. Tell the customer that abluescreen is another name for stop error. In the office they want to use a 24 LCD monitor. Failed fan C.www.CompTIA 220-701: Practice Exam A. Which of the following will allow this functionality? A. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Under powered fan B.actualtests.co m . Daisy chain C. Which of the following is MOST likely causing the sound? A.com 100 Ac tua lTe sts .

NetBEUI Answer: B. Solid state hard drive D. Which of the following can be installed to accommodate the customers request? A.co m 101 . QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. Once a portable computer is inserted in a docking station it behaves like a desktop computer. A private network between two computers using wireless cards without using a wireless access point between them. Any Time.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. connectors for peripheral devices.actualtests. DHCP C. lTe sts . SATA hard drive with a rubber gasket C. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. IPX/SPX D. and bays for storage devices. AppleTalk B. PATA hard drive B. "Pass Any Exam. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A.CompTIA 220-701: Practice Exam D. DNS E.com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO). B." . It provides slots for expansion cards.www.

AGP "Pass Any Exam.F Explanation: He should plug in the monitor. Nothing else should be plugged into the UPS under a user's desk." .co m 102 . Use the Windows XP Professional for SATA card support feature when installing Windows.www. Press F6 when prompted to load the additional drivers. ISA B. Monitor C. Create a utilities partition on the hard disk prior to OS install.actualtests. D. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. which of the following must be performed for the installation to be successful? A. PCIe C. D. Computer Answer: B. Laptop AC Adapter D. Disable the system BIOS so the SATA card can take boot precedence. Portable Heater E. A secured line of communication between two points through a public network. Laser Printer B.CompTIA 220-701: Practice Exam C. the AC adapter of the laptop and the computer. Any Time. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A. B.C. C. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. A. Vacuum Cleaner F.com Ac tua lTe sts . Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE).

11b B. D. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.CompTIA 220-701: Practice Exam D. Edit the config. B. C.11a Answer: B "Pass Any Exam.sys file that is located on the root directory. power cycle the system. password along with all of their account information. Trojan tua lTe A client receives an email stating that their online auction has been compromised. Midway through Windows loading. 802. 802. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A. Infrared D. Botnet attack C. Press F8 after POST but before Windows begins to load. Phishing B. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process. Enter System Configuration Utility and select Startup Menu. Bluetooth 2. Any Time.actualtests.www.0 C. It says that they need to login and change their old username.com 103 Ac A.co m . Which of the following is this an example of? sts . Spyware D." .

BNC C.com Ac In a Windows machine. SCSI C. ST . From the system configuration utility B. Serial D. Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A. RJ-45 D.actualtests. From the MMC snap-in C." . which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A.CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together. "Pass Any Exam. From the start command window D. Any Time. which of the following can the technician use to stop a program from loading at startup? (Select TWO). but has to be terminated at the last device? A. RJ-11 B. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP.www.co Which of the following connectors would plug into a 56K dial-up modem? m 104 . USB B.

D. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. remove all the components inside the case and spray each one separately. D. Inform the user that there is no record of the prior call. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. type print lpt1 in the box. Close existing ticket and open a new trouble ticket for the user. C. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. MSCONFIG E. C. Have you removed and replaced the printer drivers already? C. Which of the following is the BEST response from the technician? A. Leave the unit powered up so that any issues with cleaning can be immediately realized. B. Unplug the power cable. Registry C. Unplug the power cable. type CMD in the run line. hold the can upright and spray. B. Any Time.actualtests.com 105 Ac tua lTe sts . Which of the following is the BEST response? A. Performance Monitor D. Event Viewer B.www. Inform the user that a technician will be out to resolve their problem shortly. Net stop Answer: B. when the black window opens." .co m . Inform the user that the problem will be escalated to a supervisor for resolution. Select Start. Can I redirect your computer to a network printer until a technician can repair the problem? B.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer.CompTIA 220-701: Practice Exam A. remove the cover. "Pass Any Exam.

Anti-static wrist strap D. Unplug the power cable. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. Disconnect all external devices. D. Memory mismatch. the BIOS only reports the original memory amount. Which of the following are the MOST likely issues? (Select TWO).CompTIA 220-701: Practice Exam D. UPS Answer: C. sts QUESTION NO: 338 . E. Anti-static mat E.D Answer: A.fault isolation outlet C. "Pass Any Exam. A. GrounD. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). tua lTe Memory was added to a Windows laptop and upon booting up. Which of the following should the technician do NEXT? A.com 106 Ac A. hold the can upside down and spray. Operating system does not recognize the additional memory. Anti-magnetic screwdrivers F. remove the cover. Memory size needs to be adjusted in Device Manager. Memory brand is different than the computer.actualtests. Any Time. remove all components. Remove the internal main battery. D. C.co m . Thermal transfer compound B. Memory is defective. Remove the CMOS battery. B. B.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off.www. C. Wait until the main battery is exhausted and then remove." .

Replace then entire power supply. Which of the following is the BEST course of action? A.www. D.com Ac tua lTe sts A. Removable storage C. B. When traveling to other countries C. When installing more powerful components . RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO).CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working. Replace the fan. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A. A. Front side bus B. When troubleshooting power issues D. USB "Pass Any Exam. When putting a PC into long-term storage B. C. Cache D." .actualtests. Any Time. Verify the voltage powering the fan. Continue using the power supply until it fails.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 .

CompTIA 220-701: Practice Exam B. Answer: C Which of the following BEST describes how an impact printer works? A. Small wires strike and transfer ink from a ribbon. SCSI E. Heat from theprinthead melts the ink onto the paper. B. D.www. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Switching-mode power supply B. Serial D.actualtests. D." . Toner sticks to photoconductive areas on a drum. SATA C. C. C. IEEE 1394 Answer: B. Toner sticks to photoconductive areas on a drum. Linear power supply C.com Ac tua lTe sts QUESTION NO: 345 . Heat from theprinthead boils a water-based ink. Lithium ion cell Answer: A "Pass Any Exam.co m 108 .D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. Small wires impact and squeeze ink from a ribbon. Any Time. Heat from theprinthead boils a water-based ink. Heat from theprinthead transfers an image onto the paper. B. Nickel cadmium cell D.

SATA B. Although the technician has immediately responded to the dispatch. 32x C. SODIMM D. It was introduced in 1996 and is an extension of the system BIOS. sts .co m .CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. Any Time. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop. you need to use ACPI standard.actualtests. the technician finds the customer extremely angry that it has taken "Pass Any Exam. 24x B.ROM can be read? A.com 109 Ac tua lTe Explanation: : To define power management in laptop computers. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A.www. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A. ODBC B." . AGP C. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. IRQ D. 48x D. ACPI C.

www. The wireless network is not properly configured. Report the incident to thecustomers manager. to ensure that the keyboard is still functioning. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop. Empathize with the customer then focus on completing the task in an expedited manner." . Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. Upon closure. B. Make sure the customer is aware that the current service level agreement allows for an eight hour response.11a to 802. Which of the following should be the technicians NEXT troubleshooting step? . C. The wireless network card has been disabled by the hardware switch. Any Time. D. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. Upon closure. They were able to connect without a problem the day before. Document the issue including findings. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. document the situation and inform management that thecustomers behavior was undesirable. Ask another technician to verify that the findings are correct. actions taken and the outcome. Follow up with the customer at a later date. B. D. but now they are unable to see the network at all.actualtests.com Ac tua A. Focus on completing the task in an expedited manner.co m 110 . Answer: B "Pass Any Exam.CompTIA 220-701: Practice Exam over four hours for a response. C. MAC filtering is preventing the computer from connecting to the network. lTe sts A technician has replaced a failed keyboard that was full of debris. Which of the following is the MOST likely cause for the problem? A. B. D. Recent provider upgrades have changed the wireless specification from 802. The technician then explained to the customer the importance of keeping a clean area around their computer. C. document the situation and inform the manager that the customer was not happy with the response time.11n.

C.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer.com Ac tua lTe A. D. The customer was able to print and then left on vacation. Ethernet hub D. Everyone else is able to print to the color printer without a problem.actualtests. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 .co When installing a new CPU for a customer. B. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam.www. sts . Which of the following is the MOST likely cause for the customers issue? A. The print spooler service needs to be restarted on the client computer. Thecustomers permissions have changed and needs to be an administrator to print color. It prevents voltage from shorting out the CPU. Switch C. The DHCP service needs to be restarted on the client computer. It assists in keeping the CPU cool. The printer address has changed and the customer needs to remap their printer. It prevents theft by covering the values written on the CPU. D. Any Time. B." . the customer asks what the tube of paste that came with the CPU is used for. Since returning the customer is only able to print to the black and white printer. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. It keeps the new CPU from falling out of the socket. Firewall B. C.

7 D.1.actualtests. 176.1.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam. Graphics card jumpers need to be reconfigured D.168. sts .9. these files are then marked as archived. 192.15. 8. The backup should clear the archive bit for each file. Not enough free space on the hard drive C.CompTIA 220-701: Practice Exam A. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. Which of the following backup type should be selected? A.16 C.1." . Full D. Limited amount of memory for the display adapter B. Incremental B.co m 112 .23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Copy C.1. A full backup backs up all the files on the disk.3 B.1. A copy backup backs up the selected files and does not mark the files as archived.www. Which of the following is the MOST likely cause of this? A. 206. Any Time.

Answer: C QUESTION NO: 361 A. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. has two error correcting and checking units. D. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. D. D." . B.www. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. the technician knows what the solution is. two separate processing units. Which of the following would be the MOST appropriate action of the technician to take? lTe sts .com Ac tua While a customer is describing a problem to a technician. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam. has four integrated processing units. double the number of pins. requires memory to be installed four units at a time. has twice the cache of a dual core processor. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. C. C. is clocked four times faster than a normal unit.actualtests. However.co m 113 . C. twice the amount of cache. Answer: D QUESTION NO: 360 A dual core CPU has: A. B. Any Time. B. the customer is not done describing all their symptoms.

A UPS D. Reinstall the mouse drivers. Nonmetallic tools C. D. Any Time. D.co m 114 . Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. Replace the mouse." .CompTIA 220-701: Practice Exam A. secure communications with websites. The ink carriage might move. Replace the touch screen. The print fuser will be hot. Which of the following would BEST resolve this issue? A.com Ac tua lTe sts . Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming. C. B. The laser will be hot. Calibrate the touch screen. prevent unauthorized login attempts. D. "Pass Any Exam. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. C. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. encrypt the contents of a hard disk. The print spooler can catch any loose clothing.actualtests.www. C. Which of the following safety precautions must the technician be aware of before repairing the printer? A. B. A wrist strap B. provide remote assistance to users. B.

B. ping C. C. State that the update has no relationship to the new issue and continue implementing a solution. D. D. Any Time.actualtests. Which of the following is the BEST way to respond the customer? A. Stop the mandatory update. Post notices around the building. telnet D. B.www." . ipconfig B. Install the update without notice. Email the users about the update. C. Which of the following would be the BEST way to communicate the mandatory update to the users? A. Ask the user about where information on that update was released.com Ac tua A. Wait until the customer completes their statement andexplain how to resolve the new issue. QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. Disregard the statement and continue to resolve the new issue.co m Answer: C 115 . msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. Answer: C "Pass Any Exam.

. Any Time. Display Settings>Advanced Settings D. Install Windows Updates. D. Remove any incompatible hardware. B. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. Step outside and answer the call. how can the registry backup before changes are made? A. Clear any removable disks from all drives and start-up PC. Which of the following is the FIRST procedure that a technician should carryout to correct this error? .com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. Disable plug and play in the BIOS. Which of the following is the BEST course of action? A.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling. Backup registry file C." .co m When attempting to boot-up. Control Panel>Configuring Desktop B. Control Panel>Services C. B. Export registry file B.actualtests. Save registry file "Pass Any Exam. Ignore the call and call back afterwards. C. Ask the customer for permission before answering the call.www. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. Answer the call and then resume work. D. a PC displays MISSING NTLDR. C.

C.com Ac tua A.www. 9-pinD.CompTIA 220-701: Practice Exam D." . Activate infrared ports in the BIOS. Start>Settings>Control Panel>System>Hardware C. shell E. Update the firmware in LAN adapter. Install a Bluetooth USB adapter. Install a wireless PCMCIA card. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. Start>Settings>Control Panel>Speech D. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802. which of the following locations would provide access to adjust the input levels? . D.co m Answer: B 117 . B.actualtests. 15-pin D. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A.shell B. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B.11g network connectivity to a laptop. Any Time. 6-pin Mini-DIN Answer: A "Pass Any Exam. RJ-45 C. Which of the following would be the BEST method? A.

RIMM C. Which of the following is the memory type? A. Logon phase B.bat C.actualtests. Task Scheduler C. One of the memory modules has 168 pins.www.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer. Network . Boot loader phase D. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A. Any Time. Autoexec. Print Spooler B. Which of the following services is MOST likely causing the issue? . "Pass Any Exam. Which of the following is the MOST likely cause of the problem? A.co m An end user reports that anytime they try to print locally. The user does not have the correct printer driver. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. Workstation D.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A. SODIMM B. nothing happens. DDR RAM D." .

The CPU has dislodged from its socket. Which of the following should the technician do? sts QUESTION NO: 381 . Power supply warming or cooling B. The report is not formatted to use USB. B.com Ac A.CompTIA 220-701: Practice Exam B. The monitor has failed.exe. The operating system is corrupt. C. D. Modify the path variable to include the location of winipcfg. Which of the following is the MOST likely cause of the noise? A. Run theipconfig /all command.www. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. D. The hard disk drive has failed. Run theipconfig /registerdns command. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. C. Error correcting memory making data adjustments C. C. The printers USB port is not compatible. Install the support tools from the Windows XP CD.co m 119 . B. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. "Pass Any Exam." . Hard drive is failing D. The user does not have the correct network drivers.actualtests. Any Time. Which of the following is the MOST likely problem? A. D. There is no display on the monitor and the PC shuts off following the beep.

Any Time.co m . B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. Upgrade the device drivers for both components. Use the format command.com 120 Ac tua lTe A. MAC filtering C. Install additional ribbon cables. B. D." . Answer: B QUESTION NO: 386 "Pass Any Exam. Repartition the hard drive. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. Upgrade the power supply. C. Create two hardware profiles. enable one of the new devices in each profile. Which of the following should the technician do? A.www. ISDN B. Which of the following is a BEST practice to ensure that the companys data is protected? A. but either device will function if the other is disconnected.actualtests. DNS D.ROM drive. Use thefdisk command. C. D. Use a low level format. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? . Sometimes either or both devices fail to function.

The user has placed a non-bootable floppy diskette into the diskette drive. The hard drive jumpers are configured incorrectly. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. Program Files B. B. Installing more memory of the same type and speed C. Any Time. DDR2 RAM "Pass Any Exam. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. C.www. Windows C. The BIOS must be set to auto-detect the hard drive. Installing the fastest memory available B. The hard drive has failed. D. While troubleshooting. Documents and Settings D.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. Dual independent bus architecture B. Installing the newest memory available D." . Installing same memory type but at a slower rate of speed A. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . the technician verifies that the hard drive is being correctly recognized by the BIOS.actualtests.co m 121 .

Coaxial D. TwisteD.co m Answer: C 122 . UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? .www." . IEEE 1394 C. IEEE 1394 C.actualtests. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam. Any Time. IEEE 1394 D. MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A. TwisteD. Fiber optic B. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A.pair copper wire D.com Ac tua lTe A.CompTIA 220-701: Practice Exam C. Fiber optic B.pair copper wire B. Hyperthreading D. Fiber optic C.

" . and bays for storage devices. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A.co m . QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A. Any Time.actualtests.www. Once a portable computer is inserted in a docking station it behaves like a desktop computer. ISA slot D. ECC D. RJ-45 B. Express bus C.com 123 Ac tua lTe sts . TCP/IP "Pass Any Exam. Non-ECC C. It provides slots for expansion cards. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. connectors for peripheral devices. LC C. Dual channel B. Docking station B.CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. SC D.

com Ac tua lTe sts QUESTION NO: 398 .11a C. On the outside of a heat sink B. 802. D. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A.www.11n D. The access point would now transmit on only one channel. Hyperthreading D. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A.co m 124 ." . Data encryption would be less secure over wireless connections. B. Answer: A "Pass Any Exam. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A. L2 cache C. Data encryption would be more secure over wireless connections. A user would need to manually type the SSID to connect. Any Time.actualtests. Dual Inline Package (DIP) B. In the socket of a component C.CompTIA 220-701: Practice Exam B. On top of a component D. C. 802.

255.255.0. Upgrade formats the drive B.actualtests.0 D. 255.com 125 Ac tua lTe sts . Windows Language Wizard B.0 B.1 C.0.www.255. Any Time. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A." .0. Windows Multiple Language Keyboard Pack C. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A.co m .0. Upgrade retains user settings C. Windows Multilingual Interface Pack D. QUESTION NO: 403 A user reports that their USB device has stopped working.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. 255. 255. 255. Applications need to be reinstalled with an upgrade D.0.255.255.0.

Answer: A QUESTION NO: 404 Which of the following should the technician use to display . Determine if any other users are affected by the problem.com 126 Ac A. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D.actualtests. C. BIOS B. D.CompTIA 220-701: Practice Exam A. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A. RAM C. Determine how long the user has had the problem.co m .mp3 at the end of mpeg layer 3 file names in Windows XP? A. B. RAID D. three-dimensional viewer. Determine how long before the user is due for an upgraded system. a user has the ability to customize translucent windows called: lTe sts . C. Any Time. tua In Windows Vista Ultimate. Determine if changes have been made that could have caused the problem. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. aero glass. seeing windows. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. B.www. D. CPU "Pass Any Exam. floating bars." .

To support active desktop E. A. Which of the following is the NEXT step that the technician should take? A. Answer: C "Pass Any Exam. Support different resolutions D. Differential D. The technician has validated the problem and suspects that the application needs to be reinstalled. Establish a theory of probable cause." . B. Perform a backup before making any changes.actualtests.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). Higher response time B. findings and solutions. Daily C. C.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. D. Which of the following types of backup should the technician select? .com Ac tua A. The user has asked that a full backup be run every day. Incremental B. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Limited display size C. Any Time. Limited bandwidth Answer: B.co m 127 .www. Document all issues. Establish a plan of action to resolve the problem.

Document their findings and the actions taken. D. Question the user and make sure that they have not made any changes to their system recently. Further troubleshoot the defective drive to determine if the problem is covered by the warranty." . regedit B.ROM drive and tested that everything is working properly. you need to use the DxDiag utility (DirectX Diagnostics).www. B. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD. "Pass Any Exam.actualtests. ipconfig C. Any Time. Develop a plan to get the drive replaced. Run a backup of the system. msconfig D. dxdiag Answer: D Explanation: To test the DirectX functionality. Call their manager and report the status of the issue.ROM drive and has tested and found that the drive is defective. Which of the following utilities should the technician run? A.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD.com Ac tua lTe sts . Call their manager and report the status of the issue. C. Run a full system backup. Which of the following should the technician do NEXT? A. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. D. Which of the following should the technician do NEXT? A. C.co m 128 . B. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current.

2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A. Use technical jargon. D. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam. Hal. Use email so that everything is in writing. 4095MB C. Smss. Which of the following is the BEST approach to tell the customer what is going on? A.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system.dll Answer: D Explanation: The HAL. Any Time. Use the proper acronyms.com 129 Ac tua lTe sts .sys D.exe B.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A.co m . 1.www." . Ntldr C.5 times the physical memory D.actualtests. The size equal to the physical memory B. C. Ntbootdd. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem. Use non-technical terms. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues. B.

B. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. RS-232 "Pass Any Exam. B. Call the customers scheduled that day and reschedule all the appointments to different days. D.CompTIA 220-701: Practice Exam A. Improper ventilation from dust buildup inside the computer. Go to the first scheduled appointment late.9 port? A. Ask to get an interpreter to assist in the language barrier. and make the repairs as quick as possible to try to catch up on the schedule. Which of the following is the BEST course of action to take care of the appointments during that day? A." . Skip the first appointment. RS-422 B. It has been in service for four years and is located in a copier room. B. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls.com 130 Ac tua A technician is working on a computer with periodic shutdown problems.www. D. explain the reasoning to the client. C.co m .actualtests. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. Power supply to the room is not great enough for both the copy machine and the computer. Power supply on the computer is going bad. C. Get a language to language conversion dictionary to help understand what is being said. Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. Restate the issues to the customer for validation. Answer: C QUESTION NO: 418 A. Which of the following is MOST likely causing the shutdown issues? lTe sts . Electromagnetic interference due to the copy machine in the room. C. Any Time. Inform the client the service must be rescheduled with a different technician. D.

A. C. Use WPA encryption.actualtests. Disable WEP. 25 D. Higher electricity measured in volts. Any Time. Enable DHCP. 15 C.CompTIA 220-701: Practice Exam C. D. Answer: A.G "Pass Any Exam. Greater duration of power availability." . More horsepower will be provided.co m Answer: B 131 . Use a MAC filtering. E.www. 9 B. QUESTION NO: 421 How many pins does a VGA Connector have? A. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). F. Disable SSID broadcast.com Ac tua lTe sts . B. IEEE 1284 D. D. Use a TPM Chip. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. G. More devices can be powered at one time. Enable Volume Shadow Copy. C.D. B.

1. Add a USB hub to each computer. 480Mbps B.5Mbps. 360Mbps D. Any Time.5Mbps. "Pass Any Exam.0Mbps. 1. A virus does not require user interaction. A worm requires user interaction. C.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. B. 16Mbps. 10Mbps. 256-bit card .com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. 2." .actualtests. 128-bit card D. C.0Mbps. D. Which of the following provides the BEST solution? . Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A. 12Mbps. Add an infrared connection to all computers. 2. 20Mbps. B. 32-bit card C. Add a KVM switch to thetechnicians computer.co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. 450Mbps C.0 data rates? A. A worm self-replicates.www. Add a Bluetooth connection to all computers. 16-bit card B. Which of the following is the BEST solution? A.

D. "Pass Any Exam. apologize.CompTIA 220-701: Practice Exam D. and reschedule. A virus self-replicates. apologize. Make the first appointment and then." . Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise. B. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. and reschedule. B. lTe A service call is taking longer than expected for a technician. call the second customer and explain you are running late. Stay on the current service call and arrive late on the next service call. B. and go to the next service call. after completion. Call the next service call. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. C. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. C.com 133 Ac tua A. Leave the current service call to make the next service call. Try to hurry at the first appointment to make it to the second appointment in a timely manner. Which of the following would be the BEST way to handle the situation? A. D. this is going to make the technician late for the next service call appointment. Go to the second appointment because it is listed as priority and then reschedule the first.www.co m . Which of the following is the BEST resolution for the issue? sts . C. Which of the following should the technician do FIRST upon arrival at the customer site? A. Call the second customer. Any Time.actualtests. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. Rush to finish the job.

Windows Media Center C. C. Windows Sidebar D. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day.com Ac tua A. Tell the customer that the operating system is corrupted and must be reinstalled. ST lTe Which of the following connectors are used on the end of a fiber cable? sts . Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language. Change the language and complete the service call. D. Explain that the issue can not be resolved because the technician does not understand the language. Which of the following applications can be used? A.CompTIA 220-701: Practice Exam D. Windows Defender B." . Which of the following options should the technician do NEXT? A. The current language on the workstation is the customers native language.co m 134 . RJ-11 B. Any Time.www.actualtests. Call another technician who has worked with this customer in the past and inquire about any prior issues. B. RJ-45 C. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. Ask the customer if the technician can change the language. BNC D. Windows Narrator "Pass Any Exam.

CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A. Pointing stick failure B. Memory failure D. Windows Vista Home Premium C. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam. Which of the following is the MOST likely cause? A. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A. Windows XPMedia Center D.co m 135 . Any Time. Windows Vista Home Basic B. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop.actualtests. WindowsVista Business D.com Ac QUESTION NO: 435 tua lTe sts .www. Hard drive failure C. WindowsVista Ultimate C." . Windows XP Professional B.

Any Time. C. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. User Account Control D. D. applets. gadgets. C. Answer: C QUESTION NO: 438 A. a worm that attacks multiple computers and memorizes each computers keystrokes. The printer was working fine Friday. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. hives. icons. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A." . Task Manager B.actualtests. Sidebar Interface C. B.www. targeted email that is directed at a group of users so that it appears to be from a legitimate source.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . a person who go through a corporations waste to see if they can use any of the information. D.co m 136 . B.

Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A. After speaking with the user and examining the symptoms. 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface.CompTIA 220-701: Practice Exam A. "Pass Any Exam. Wrong type of paper is being used for this printer. 800MHz processor B. Any Time. Smart cards D. Too many pages are being sent to the printer at one time. B.com 137 Ac A. Establish an alternative diagnosis. a computer must meet which of the following hardware requirements? sts . Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. Verify that all other computer components are operating normally. D. Username B. Which of the following steps should the technician take NEXT? A. B. Key fob C. LCD monitor D.actualtests." . Question the user to determine what has caused the video card to fail.www. D. 128MB graphics card C. Spooler service needs to be restarted. the technician believes that the computers video card has failed.co m . C. The printer drivers need to be rolled back to a previous version. C. Replace the video card to confirm diagnosis.

Which of the following is MOST likely the issue? A. Any Time.www. RAM D. C. Right-click the applications shortcut and choose Explore. Select Run in 256 colors. The Compatibility tab within an application shortcuts Properties B.co m 138 .EXE D. Enter the Compatibility tab and select Disable Visual Themes. Processor C. Hard drive Answer: D "Pass Any Exam.com Ac Answer: A tua A. which of the following will BEST fix this issue? . B." . Enter the Compatibility tab and select Run in 256 colors. Right-click the applications shortcut and choose Compatibility. Without changing Windows Vistas system-wide color depth settings.actualtests. Right-click the applications shortcut and choose Properties. CONVERT. Select Disable Visual Themes. Case fan B. D. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. lTe sts A user owns older software that requires 8-bit color depth in order to run properly.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. Right-click the applications shortcut and choose Properties. DOSKEY C.

but the stop errors continue. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A." . Active Directory Restore Mode C. Any Time. Last Known Good Configuration D.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Which of the following Advanced Startup options would BEST resolve this issue? . Debugging Mode D. Event Viewer Answer: D QUESTION NO: 447 A.co m A technician is unable to log into a users computer after installing new hardware. Safe Mode B.www. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Device Manager B. Which of the following should be used to troubleshoot this error? A. Last Known Good Configuration C. Dxdiag C. a computer is getting stop errors. Debugging Mode B. Disable Automatic Restart . Telnet D.com 139 Ac A technician is working on a computer that has a virus downloaded on it. The technician has uninstalled the program.

The access point is next to a speaker B. Restore Point B. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A. Which of the following would MOST likely cause the connection drops? A. Back up of the data C.actualtests. Debugging Mode B. Which of the following would need to be created prior to the installs? A. Cordless phones D.com Ac tua lTe sts . Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Voltages and size D. Incandescent lighting "Pass Any Exam. Last Known Good Configuration C. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2. Any Time." . Wattage and size B. Safe Mode D.www. Resistance and size C.CompTIA 220-701: Practice Exam A. Emergency Repair Disk (ERD) D.4GHz wireless access point that drops connections.co m 140 . Electrostatic Discharge (ESD) C.

When the technician tries to delete the job. The fastest cache that resides outside the chip level. C. Scandisk sts . Answer: C QUESTION NO: 456 A user reports that print jobs are not printing. Indexing D. 802. D. it will not delete.11g D. The fastest cache that resides at the chip level. 802.11b B. 802.com 141 Ac tua lTe A.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802. Chkdsk B. Which of the following would BEST assist their searches? m .actualtests. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. Defrag C. 802.www. The largest cache that resides at the chip level.11n C.co A technician notices that a group of users are continuously searching their computers for the same files. The largest cache that resides outside the chip level.11 standards operates at a maximum speed of 11Mbps? A. Which of the following is the MOST likely reason? "Pass Any Exam. Any Time. B." .

Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy. B. The user submitted the job as a priority. Which of the following options would BEST help troubleshoot the problem? A. The technician does not have the necessary permissions. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. D. The printer does not support the font on the document.CompTIA 220-701: Practice Exam A.actualtests. Power cycle the printer.com 142 Ac A.co m . C. Some of the inkjets are clogged in the cartridge. Send a test page to the printer. D. Bluetooth "Pass Any Exam.www. B. The job must be deleted using theprinters front panel. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. B. Which of the following is the MOST likely cause of the missing detail? lTe sts . The printer is set in draft mode in the printer properties. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. D. C. Any Time. Infrared D. Gigabit Ethernet B. Once a job is submitted to the queue it cannot be removed. This printer is not capable of printing such fine details select another type of printer. Wi-Fi C. Run an alignment page. C. Replace all of the print cartridges." .

WEP2 withshareD.11b C. B. WEP withshareD. 802. D. 802.11a D.key authentication D. Unplug the network printer and then replace with a new printer. Any Time. 802.actualtests.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A.key authentication C. WPA2 withshareD. Save all print jobs.com Ac A technician must replace a network printer.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A. C.www. replace the printer and then print everything that was saved.11n B. Notify all users before unplugging the printer. Delete all print jobs before replacing the printer. Which of the following is the FIRST step the technician should take? tua lTe sts A.key authentication B. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam. WPA withshareD.co Which of this following wireless security options is MOST secure? m 143 . 802." .key authentication .

format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . C.bat.ini file. Any Time. The hard drive is faulty and needs to be replaced." . boot. sysedit B. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. B. fdisk C. B. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. C.ini C. chkdsk D.co m 144 . convert B. Which of the following is MOST likely the cause of this problem? A. Enter hard drive information manually into the Boot. Enter hard drive information manually into the BIOS. The system cannot connect to the network. D. Enter hard drive information manually into the Autoexec.CompTIA 220-701: Practice Exam A. msconfig D. D.com Ac tua A. "Pass Any Exam. Enter hard drive information manually into theNtldr file.actualtests. The automatically restart feature in System Failure option is on. After installing the hard drive which of the following must the technician do NEXT? A. The system does not have enough free hard drive space.www.

CMOS battery is dead. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. Control Panel>Power Options>Hibernate tab B.co m . Start>Run>Regedit B. BIOS>Power Menu>S11>Hibernate D. BIOSis reporting a memory error. In which of the following can the technician go to review the IRQ settings? A. D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. C. B. Answer: B QUESTION NO: 470 "Pass Any Exam. Any Time. My Computer>Hardware>Settings D. Which of the following is the MOST likely problem? A.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . Device Manager>Power Options>Check-off the Hibernate box C." . Device Manager>Computer Properties C. The technician suspects an IRQ conflict. APM is off.actualtests. Hard drive is faulty.www. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive.

D. Power supply wattage is too low. C.co m 146 . Any Time. The pick-up roller is defective. Which of the following is the solution? A. The workstation does not power up properly.www. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. Powersupplys fan is defective. Which of the following is the MOST likely cause? A. Power supply is the wrong form factor. Answer: A A. B.actualtests. C. Power supply is the wrong form factor. Power supply is the wrong voltage." . D. The feed roller is defective. Window Vista Home Premium "Pass Any Exam. Windows Vista Home Basic B. Windows XP Professional C. B. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts . Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. Powersupplys fan is defective. The fuser unit is defective. B. Power supply is the wrong wattage.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. C. Power supply wattage is too high. The toner cartridge is defective. The workstation will power up if only a single drive is connected. D.

Error detection C. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam.co QUESTION NO: 475 m 147 . WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A. DLT D. SLI D. UPS B. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A. Any Time. ECC C. Better cooling D. DDR C. Lower cost B.CompTIA 220-701: Practice Exam D. SLI B." .actualtests.www.com Ac tua lTe A.

This method allows access to only computers that have specific MAC addresses. VPN B. MAC filtering D. SSID broadcasts C. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A.0 D. WEP keys B. Any Time.www. but requires the last device to use a terminator? A. SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. FTP D.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . IEEE 1394 C. There is no IP filtering or DNS filtering. USB 2. QUESTION NO: 480 "Pass Any Exam." . The use of an SSID cannot limit access even though it is used by all the routers. Parallel B.com 148 Ac A. SNMP C.co m .actualtests.

hoc C.CompTIA 220-701: Practice Exam Two wireless access points are located near each other." .com Ac A. Hazardous chemicals or compounds C. High temperature warnings and cautions D. Slipping hazards or dangerous footing concerns B. WEP key B. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A. Network diagram to prevent damaging any cables "Pass Any Exam. Any Time. Adware B. RFI B. Channel number C. AD. CRT C. SSID broadcast ID D.actualtests. which of the following settings should be changed to prevent interference between the two devices? A. Worms D. EMI D.www.co m 149 . ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts .

C. RF or wireless interference B. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Change the toner cartridges. IEEE 1394 port D. Which of the following is MOST likely having an issue? A.co m . Add additional memory to the printer. Touch pad B. B.www. Check to the correct type of paper is being used." . Static or ESD damage D. Replace communications cable.actualtests. Voltage or shocks C.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts . Flash drive C. D. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. Any Time. Which of the following is a primary safety factor when using a soldering iron? A.

Any Time. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. Which of the following devices is MOST likely connected to the other end of the cable? A. STP B. which of the following features should they research? A. Fax machine C. Scanner D.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. Switch B.www.actualtests. CRT monitor C. and several other items on their display. If they want to add more gadgets. because it has much lower crosstalk and interference in comparison to copper cables. They can span distances of several kilometers.CompTIA 220-701: Practice Exam A. NIC D." . Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A.co m 151 . . RJ-11 D. LCD monitor B. calendar. UTP C. BitLocker "Pass Any Exam.

com Ac tua A. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. Sidebar D. Any Time.CompTIA 220-701: Practice Exam B. B. Establish a plan of action to resolve the problem. The drives device driver needs to be updated. D. Establish a theory of probable cause. Case fan B. D. The system does not have enough RAM installed. actions. C." . B. Answer: A "Pass Any Exam. Decoder software needs to be loaded. Which of the following troubleshooting steps is NEXT? A. Defender C. and outcomes. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Power supply D. Heat sink C. Which of the following is MOST likely the issue? A. Ask the customer what the issue is. The sound card is not connected properly.co m 152 .actualtests. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. Document findings.www. C.

Any Time. Establish a plan of action to resolve the problem and implement a solution. Test the theory to determine cause." . The power supply has a loose connection. Establish a theory of probable cause. Which of the following troubleshooting steps is NEXT? A. Which of the following is causing this to happen? A. The keyboard is faulty. Document findings.www. B. Ask the customer questions to identify the problem. sts . Verify full functionality and implement preventative measures. Answer: D QUESTION NO: 497 "Pass Any Exam. D. actions.com Ac tua lTe A. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. C. Verify full system functionality.co A technician arrives at a customers location in response to a call. Document findings. B. B. and outcomes. C. D. D. mouse movement and the power light is blinking. The system is in hibernation mode.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan. C. The BIOS need to be updated. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . actions. and outcomes.

D. Which of the following is MOST likely the cause for this problem? A.heatsinks provide active cooling. Windows key + L C. Fans are applied with thermal compound. Download the latest drivers from the manufacturer. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . B. C." .com Ac A. Configure the IP settings. Any Time. D. The operating system is corrupt. The technician needs to map the drive. Ctrl + alt + delete then lock computer B.actualtests. Print out a test page. The technician needs domain administrator rights. B. The technician needs local administrative rights.www.heatsinks do not. Ctrl + alt + L "Pass Any Exam. which of the following shortcuts can lock the computer without logging off the user? (Select TWO).co m 154 . Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Answer: A Answer: D QUESTION NO: 500 On a Windows computer. Configure NetBEUI settings. C.heatsinks are not. C. D. Fans provide active cooling.heatsinks provide passive cooling. B.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. tua A user purchased a TCP/IP laser printer. Fans provide passive cooling. A. Fans must be directly applied to the cooled component.

Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. The laptop BIOS was not updated to support external video.B QUESTION NO: 501 When installing the Windows XP operating system using RIS. which of the following must be available in the computer? A. A CD. Answer: C Explanation: If the display of the laptop is not working." .CompTIA 220-701: Practice Exam D. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. B. The function key was not pressed to toggle the video output. Windows key + Alt + M Answer: A. Which of the following is the MOST likely explanation? A. QUESTION NO: 503 A user reports that during a business trip to Europe.actualtests.com Ac tua lTe sts . Which of the following is the MOST likely cause? A. A video card with at least 16MB of VRAM D. The monitor and laptop video cards are incompatible.co m 155 . The video cable connecting the monitor is loose. then you can try to toggle the video output function key and plug in an external monitor to the laptop.www. C. A hard drive with more than 4MB of free space B. D. Any Time. The AC adapter was inserted in the incorrect port. Windows key + alt + delete E. the AC adapter for their older laptop quit working. "Pass Any Exam.ROM drive C.

The adapter was rated at 50-60 Hertz." .co Answer: C m 156 . Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. C. D. C. The mouse pointer software is corrupt. lTe A user reports that when they are typing. The adapter was rated for 220-240 Volts. Uncheck Extend my Windows Desktop in the Display Properties. Any Time.actualtests. D. D.com Ac tua A. IPSec B. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 . Which of the following will correct this problem? A.CompTIA 220-701: Practice Exam B. The sensitivity of the touch pad is too high. Toggle the function key for the video display. CHAP II Answer: B "Pass Any Exam. B. PGP D. instead of seeing their desktop they only see their background graphic. The laptop is near a source of EMF interference. The adapter was rated for 110-120 Volts. Adjust the refresh rate of the display to 72 Hertz. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. B. EFS C. their pointer will randomly move about the screen or highlight words. A Remote Desktop session has been established on laptop. Change the display resolution to a lower setting. C.www.

Run a full anti-virus scan. B. D. Format the drive. Setup user profiles. Encrypt all local data files.www. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer.actualtests." . Physically destroy the disk platters. C. B. Remove the control circuit board from the drive. Install network monitoring software and perform a trace. Any Time. Configure biometric authentication. Which of the following steps would shorten the startup time? A. After completing the initial configuration. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. . Run the defrag command on the system. B.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives. Install anti-virus software.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A. Perform a disk defragmentation. C. Store the drive next to a magnet for one hour. D. D. C. Install system patches. which of the following MOST reliably prevents all data from being stolen? A.co m Which of the following will improve the functionality of the OS immediately following a new installation? . they notice the system takes a long time to display the desktop. "Pass Any Exam.

they called the OEM and identify the problem.actualtests. D. B. Decrease the size of the paging file. Create a restore point. They have had problems installing this application in the past. Read the application release notes. B. D. lTe sts . Call the department management to document the issue. Boot the computer in Safe Mode. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Which of the following is MOST likely causing this? A. "Pass Any Exam. Which of the following steps should the technician take prior to installing the application? (Select TWO). C. Launch the File and Transfer Wizard.B QUESTION NO: 513 A technician is troubleshooting a computer error. E." . C. Answer: C QUESTION NO: 512 A. Defragment the hard drive. The laptop has an electrical short in the power supply. Any Time. The customer is using the laptop power button instead of the docking station power button.CompTIA 220-701: Practice Exam B. Remove unneeded startup applications. Run thechkdsk /f command on the system.co m . After initial troubleshooting.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application. The customer can power up the laptop when using the power cord without the docking station. D. Which of the following should the technician do FIRST after the problem is resolved? A. Answer: A. C.www. The laptop power cord is being used instead of the docking station power cord. The laptop battery is defective and needs to be replaced. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station.

Class B C. Post the solution on an online tech forum. C. B.actualtests. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam.com Ac tua lTe sts . C.168. It runs at processor speed.0. D. Class C D.www. Class A B. Describe the issue at the next staff meeting. Any Time. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A. D. Provides a logical connection between a workstation and the network infrastructure D.CompTIA 220-701: Practice Exam B. Monitors sessions between two hosts C. Document the issue and the applied solution.10 is an example of which of the following address classes? A. Answer: B QUESTION NO: 514 The IP address: 192." .co m 159 . Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A. It runs faster than the processor speed. Assigns IP address to the workstation B. It runs slower than the processor speed. It runs at half the processor speed.

copy the users profile from the old system to the new system.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. A. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. Hubs only support TCP/IP protocols. C. A hub broadcasts all traffic to all ports. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system.CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO)." . DLC E. From Windows Explorer. IP Answer: C. B. cached website credentials and desktop preferences.actualtests. A hub directs traffic between locally attached computers. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B .com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. SPX B. Which of the following should they do NEXT? "Pass Any Exam. A. Any Time. Hubs are limited to a bandwidth of 4Mbps. D. TCP D.www. NetBIOS C. D. B. Use the USMT to export the data from the old system. C.co m 160 . Useregedit to export the user data to the new system. and import it to the new system. The customer has required all personal information be migrated to the new computer including favorites.

B. the technician notices files that pertain to other employees.CompTIA 220-701: Practice Exam A. C. The laptop is not receiving enough power from the battery so a second battery should be installed. Any Time. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad.www. Dispose of the monitor according to applicable environmental regulations. D. The laptops NIC needs updated drivers. C. Discharge the CRT prior to disposal. B. Which of the following is the BEST option to solve this issue? A. Dispose of the monitor in the trash. Lower the pointer speed in the Mouse Control Panel applet. D.actualtests. they can connect to the network. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. Format the hard drive and reinstall the OS." . The power management settings on their laptop are set to disable the internal NIC. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. C.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. If they connect the AC adapter. The laptop is not receiving enough power from the battery so the battery should be replaced. Disassemble the monitor to prepare disposal of parts independently. Update the drivers for the video card. B.co m . Which of the following is the MOST likely cause? lTe sts . Which of the following should the technician do? "Pass Any Exam. Update the drivers for the touchpad. D. While preparing the files for the disc burning. Answer: A QUESTION NO: 522 A.

Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. B.actualtests. "Pass Any Exam. Create a new account for the user. D. D. Reset the password for them and inform them of their username. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. Delete the files off the portable drive once they are finished burning the disc. Ask the user if they mind if the technician removes the computer from the desk to fix the issue." . C. Organize theusers papers into file folders. Which of the following actions should be taken? A. Schedule a later time to call them back once they remember their username.co m 162 . C. providing standard permissions.com Ac tua lTe sts . Provide copies of the files to the people named on them. Which of the following should the technician do? A. Report the issue to theusers manager and return the next day to work on the issue. B. B. Follow thecompanys established guidelines to reset passwords. D.CompTIA 220-701: Practice Exam A. Call the person that wants the disc burned andask them if they can look at the files. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. The user is quite messy and has a lot of paper strewn about. Keep the files on the portable drive and then look at them later for confidential material. Tell the user that they will return later in the day once they have cleaned their desk. C. they cannot identify their username. Any Time. Carry it by using both the power and video cords for stability. Carry it with the screen closest to your body. Carry it by holding it upside down by the base. however. The technician needs to work on the issue but is distracted by the users mess.www. C. B. Carry it with the protrusion on the back facing your body. D.

give first impression. and forward. B. put on hold. Open the case and determine the cause of the noise. Receive. D. it sounds like an airplane taking off. Check the BIOS for temperature changes. Respond by informing caller to slow down and change their attitude.com Ac QUESTION NO: 529 tua Answer: B lTe sts .co m 163 . interpret. D. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly. understand. ask for help and respond. put on hold and forward. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. A customer reports that when the computer starts up.actualtests. Receive.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. Answer: C "Pass Any Exam. C." . B. C.www. Verify that the user has not made any OS changes. Which of the following should be the FIRST course of action? A. D. Listen to callers concern without interrupting and being judgmental. Which of the following would be the MOST effective way to respond to this call? A. Receive. Respond by asking the caller to slow down and repeat the concern twice. Receive. B. evaluate and respond. C. Attempt to replicate and verify the issue. Ask the caller to call back when they are in a better mood. Any Time.

CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. 24 volts D. B. Which of the following is the BEST course of action? A. Write down error code and ask for assistance. Put the customer on hold just for a few minutes. Answer: B QUESTION NO: 533 A technician is responding to a customers call.com 164 Ac tua QUESTION NO: 532 lTe sts . Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. a co-worker asks the technician for assistance. Any Time. Which of the following is the BEST course of action? A. The technician receives another incoming call from the technician's friend. Update the OS with the most recent patches. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. 32 volts Answer: B A technician is on the phone with a customer. 12 volts C. Forward the customer to another technician in order to listen to the co-worker. Avoid the incoming call and call back later. D. Ask the customer's permission to put them on hold." .www. At the same time.actualtests. Forward the customer to another technician. C. D. Email the manufacturer with the details of the issue.co m . B. 6 volts B. Research online forums for assistance. C. Which of the following is the BEST course of action? A. "Pass Any Exam.

the technician believes that firewall settings may be the cause.CompTIA 220-701: Practice Exam B. Reinstall the firewall software. C. Replace RAM modules and verify that all other system components are operating properly.co m 165 . QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. however.actualtests. Document that disabling the firewall did not solve the issue and call another technician for assistance. After speaking with the user. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. Use Windows Recovery Console to perform a repair installation of Windows. D. B. Which of the following troubleshooting steps should the technician perform FIRST? A. D.com Ac tua lTe sts . Replace the workstations NIC." . C. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. Put the customer on hold just for a few minutes and assist the co-worker. Which of the following troubleshooting steps should the technician take NEXT? A. Contact the user to determine if any recent changes have been made to the computer.www. Answer: D "Pass Any Exam. Any Time. Formulate another theory as to what might be causing the problem. C. Replace the motherboard and perform a system restore. B. D. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. disabling the firewall did not help the issue. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

Plug the computer into a different power outlet. Delete all the illegal content from the user's computer. Which of the following should the technician do NEXT? A. C. Ignore the content and complete the repair. D.CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Install anti-spyware and run an initial scan. a technician discovers content which they believe may be illegal. Establish a theory as to what caused the changes to the computer. C. Which of the following can the technician recommend? m QUESTION NO: 537 166 . Perform a virus scan and evaluate the results. B. Answer: B QUESTION NO: 539 "Pass Any Exam. sts .actualtests. Use a signal attenuator. D. Use an uninterruptible power supply (UPS). C. Any Time." . who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Insist that the user immediately delete the content. Use a surge protector.www. D. B. Report theusers story to management and wait for further instructions. The technician speaks with the user. Which of the following describes the BEST course of action? A.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. B. Answer: D Answer: A While troubleshooting a problem on a users computer.com Ac QUESTION NO: 538 tua lTe A. Report the situation to the appropriate authorities.

D. A corrupt software driver B. resulting in the need for continuity chips in otherwise unused slots? lTe sts . DDR3 B. Report the situation to appropriate authorities. D. Notify the customer about their stolen data.co m 167 . It is not appropriate unless the content is public knowledge.actualtests. Excessive humidity C. For backup purposes and if the technician deems it necessary. from computers which are in for repair." . B. C. A low toner cartridge "Pass Any Exam. B. Which of the following is the BEST course of action? A.www. When is it appropriate to make copies of a customers confidential data? A. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. Confiscate the co-workers personal storage media. Any Time. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. C. Answer: C QUESTION NO: 541 A. RDRAM C.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. DRAM D. Ignore the situation so as to avoid workplace conflict. It is never appropriate to copy acustomers data.com Ac tua Which of the following RAM types requires that all available memory slots be filled. For backup purposes and with thecustomers permission. random characters? A.

KVM switch B. B.co m 168 . Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. Windows 2000. Windows XP Professional. WAP D. HTTPS C. Windows XP Home Edition. WindowsVista Ultimate.com Ac tua A. TV tuner card C. WEP B. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. HTTP Answer: A "Pass Any Exam. which of the following hardware components needs to be installed? sts . QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A. Docking station D. Any Time. D.CompTIA 220-701: Practice Exam D.www." . C. Video capture card lTe If using Windows Media Center.actualtests.

Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam.www. 16GB B. Although Windows XP lets you format only up to 32GB but can read larger volumes. 1024GB D. Any Time.com 169 Ac tua lTe sts .actualtests. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. WPA D. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. WAP C. CMOS battery C." .CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down. Processor D. L2 cache B. SFTP B.co m . 32GB C. Which of the following components should the technician replace? A.

Active Answer: D QUESTION NO: 552 By default. Check the wireless card for antenna connections.CompTIA 220-701: Practice Exam A.C. I/O address ranges E.com Ac tua lTe sts . Any Time." . Check the wireless card to be sure it is seated correctly. 80 B.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. Explanation of error codes Answer: A. Check the software for a complete install. RAM capacity C. Mapped network drives F. D. Heatsink B.www. 2335 D. 110 C.co m 170 . Passive C. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE).actualtests. Check to see if wireless is turned on. which of the following ports is used for Remote Desktop (RDP)? A. Liquid D. C. Hidden devices D. A. 3389 Answer: D "Pass Any Exam. Devices by type B. B.

NIC B. Multimedia B. TV tuner C. 80 D. Wireless card C.co m 171 . 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A. Capture D. Any Time. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. by default. 23 B. SATA D." . is used for Telnet? A.com Ac tua QUESTION NO: 555 lTe sts . 25 C.actualtests.www.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers.

VPN D. HTTP C.actualtests. Which of the following would be the BEST recommendation to the customer? A. Enable Boot Logging C. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Bridge B.co m . Any Time.CompTIA 220-701: Practice Exam A. Safe Mode with Command Prompt B. WAN B. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A. Router C. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC. The technician has determined this can be done. Last Know Good Configuration D.com 172 Ac A. Memory C. Which of the following must the technician update? sts . Crossover cable "Pass Any Exam.www. but the motherboard needs an update. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed." . Operating system B. Firmware D.

co m Answer: A 173 .CompTIA 220-701: Practice Exam D. Use the Safely Remove Hardware icon in the System Tray. D. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. B. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. a technician should advise the customer to: A.com Ac A." . Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. Which of the following should the technician do? . C. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. B. Any Time. change the password frequently. Answer: A "Pass Any Exam. try not to use numbers in the password. Use the Safely Remove Hardware icon in the Control Panel.www. C. Send the drive to a data recovery company. try and keep the same password so the customer can always remember it.actualtests. C. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. D. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away. use their telephone number as the WEP key. D. Turn off the power to the USB device first then the computer. B. Unplug the device from the computer.

www. Improved registry settings D. B." . Which of the following is the FIRST item to check? A. The power to the external displays docking station D. The monitor driver version C. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam. D. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. create the folder on a flash drive and then click and drag the new folder to the desktop. Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. and select folder.actualtests.co m 174 . Improved performance B.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A. If the monitor has been degaussed recently B. rightclick on the desktop. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A. select new. Any Time. C. use the run command and type folder. Improved security features C.com Ac tua QUESTION NO: 565 lTe sts . create the folder in My Documents then click and drag the new folder to the desktop.

"Pass Any Exam. website that does not require a password to log in. Which of the following is the FIRST action the technician should take? lTe sts .actualtests. the computer boots off the installed operating system on the hard drive. B. Boot into BIOS/Setup and update the BIOS. Run a check disk operation on the hard drive. D. The technician explains this is a: A. tua A technician wants to reinstall Windows operating system on a notebook computer. Have the user check external drives for media. D. When Windowsstarts. Boot into setup/BIOS and check the Graphics options.com 175 Ac A. Boot the unit in Safe Mode by pressing F8. however.CompTIA 220-701: Practice Exam A. C. popup advertisement that has been blocked. B. D.co m . When WindowsStarts. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. press F8 and select Safe Boot. The technician tries to boot the computer with the Windows CD in the drive. Boot the unit in Safe Mode by pressing F5. Boot into BIOS and check the hard drive status. Any Time. Boot into BIOS/Setup and change the boot sequence. Have the user power off for five minutes then restart the system. press F8 and select Last Known good configuration. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. B. Which of the following is the FIRST step the technician should take? A. B. C.www." . C. Boot the unit in Safe Mode by pressing Ctrl/Esc. C. website where cookies are required.

C." . Update or reinstall the display driver.com Ac tua A. C. Configure the printers IP to 127. Set the IP address to match the gateway address. B. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. Ask the customer what is occurring when the display is lost.0.www. Which of the following would be the NEXT troubleshooting step? A. Check to see if the monitor and computer are powered by a UPS. secure website. Unplug and then re-connect all cabling to the components. Any Time. Remove the battery and run the laptop on the external power supply. D.co m Answer: A 176 . Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. D. Ask the customer how the laptop is being used when it reports the error. Check the System Event log for over temperature entries.CompTIA 220-701: Practice Exam D. Run the computer until the error occurs then find where the source of the heat is. B. D. Which of the following is the BEST course of action to take? .1. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning. B. Answer: C "Pass Any Exam.0. Enable print sharing from the main computer. C.actualtests. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. Set the printer to DHCP. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model.

Answer: B QUESTION NO: 576 "Pass Any Exam. pauses and then repeats. flash the firmware on the printer to match the new driver. Check the quick setup guide for BIOS settings. have each user remove and re-install the printer to update the driver.co m 177 . The technician arrives and finds the printer is online but there are not any lights on the network card. check the printer for paper jams in the path. Consult the maintenance manual for the error code. but only in monochrome. power off the printer. C. cycle the power on the printer and observe the boot process. Which of the following is the BEST course of action to determine the cause? A. The technician knows the print server had maintenance done over the weekend that included driver updates. The NEXT action would be to: A. C. check the printer properties on the server. Remove the power and check the position of the jumpers on the motherboard. C. B. The NEXT step to evaluate the problem is to: A. Replace the video card because there is no display. Any Time.actualtests.www. D. D. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. power cycle the printer to update the driver." .com Ac tua lTe sts . B.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. replace the network card in the printer. have the customer clear the print queue and reboot. B. D.

WPA D. WPA encryption D.co m 178 . Computer Browser "Pass Any Exam. WPA.actualtests.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. Hibernation C.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Any Time. Sleep D. Which of the following Windows services is not starting during boot? A. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use. Biometric authentication Answer: D QUESTION NO: 578 A." .com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts . Which of the following security technologies is this considered? A. Standby B. WPA2 B.www. Smart card authentication C. WEP C. Password authentication B.

check the video cable from the monitor to the PC. check the video cable from the monitor to the PC. Add Hardware Wizard C.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . try turning the monitor on/off. check the power cable on the monitor. D. check the power cable on the monitor. Northbridge B." . Turn the monitor on/off. The technician on call determines that the PC is powered on and is not in standby mode. BIOS C.co m . C. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. reseat the video card.www. DMA controller D. reseat the video card in the PC. try turning the monitor on/off. Southbridge B. Check the video cable from the monitor to the PC.actualtests. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. Turn the monitor on/off. Any Time. B. Answer: C QUESTION NO: 581 A. BIOS "Pass Any Exam. Print Spooler D.CompTIA 220-701: Practice Exam B. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A. Reseat the video card.

Any Time. Verify that the power button is plugged into the motherboard. Check the power outlet to verify it is supplying power. B. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. Northbridge B. Northbridge B. DMA controller C. Check the power supply for voltage output. Southbridge C. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. CMOS D. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A." . Replace the power button. Which of the following is the NEXT troubleshooting step the technician should take? A.actualtests. Southbridge D. C. BIOS D.CompTIA 220-701: Practice Exam C. D.com Ac tua lTe sts . Answer: A "Pass Any Exam.co m 180 .www.

"Pass Any Exam. Case open switch D. 478 B. Theusers workstation has a faulty NIC. 775 C. The printer has corrupt drivers. Biometric password B. Any Time. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). Slot A Answer: A A.co m 181 . It was working fine yesterday. The technician can ping the users workstation and the printer.actualtests. C. The technician can also print a test page from another workstation. 959 D. Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. The printer is no longer the users default printer.www.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A.com Ac A user reports that they are suddenly unable to print to a network printer. Port triggering C. D." . The printer has a faulty NIC. B.

Dual-core Answer: A. PCI express C. SODIMM D. however. C. Assign a password complexity policy. Turn on Automatic Updates. Disable all file shares. B. Turn off the firewall. Update the virus definitions and start a scan for viruses. Multi-core B. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. Which of the following is a best practice? A. Verify when the last time the computer was working correctly was.com 182 Ac tua lTe sts . Set automatic updates to download only. B. D.CompTIA 220-701: Practice Exam A. Any Time. C.actualtests. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet. Inform the customer of how long it might take to resolve the problem. they do not want the updates to interfere while they are working." . DDR2 E. Update the antivirus definitions. B. D. Update the network device drivers. Which of the following is the FIRST thing the technician should do? A. "Pass Any Exam. C.E QUESTION NO: 590 When troubleshooting an issue with a customer.www.co m . Unplug the PC and put on an anti-static wrist strap. Which of the following should be selected to BEST meet the user's needs? A.

FAT16 B. Any Time. D. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. HPFS C. Which of the following is the FIRST thing a technician should check? sts ." . Fingerprint scanner C. WPA D. Check the print queue. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. NTFS D. Set automatic updates to download and install.actualtests. lTe Several users report their print jobs did not print to the local shared printer. FAT32 "Pass Any Exam.co m 183 . Check the network connections.www. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A. C. Check the domain print server. B.CompTIA 220-701: Practice Exam D. Username/password B. Which of the following file systems should the technician select? A. Check power on theusers laptops.com Ac tua A.

www. C. Task Manager B. Any Time. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. Backup Manager C.com 184 Ac QUESTION NO: 598 tua lTe sts . The problem is related to large files being deleted. Check the CMOS battery. B. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. Firmware settings C. Where should the technician make the necessary boot order changes? A. Answer: A After several months users report that their computer runs slower.co m . The technician needs to change the computers settings to boot from a recovery CD. Jumper settings D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. a technician notices that the software hangs during the hardware detection phase. Check the boot order in the BIOS." . Check the disk for scratches.actualtests. How should the technician troubleshoot this issue? A. Check for incompatible hardware. Motherboard settings B. Task Scheduler Wizard D. D.

AT C. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. ATX B. B. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts .CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A.co m 185 . Right-click My Network icon. The installation CD is not available." . Add Hardware Wizard. Check the USB port. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. C. select Properties C. A cable modem D. select Properties B. Right-click My Computer icon. Right-click Start menu.actualtests.com Ac A. Right-click System Tray. PC/XT "Pass Any Exam. Check the printers BIOS. Which of the following is the BEST solution to locate the correct drivers? A.www. Any Time. Check the manufacturer's website. An asynchronous modem C. select Properties D. D. A network interface card B.

NTP B. NNTP B. RDP D.actualtests.CompTIA 220-701: Practice Exam D. PPTP C. Any Time." . LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam. From the printer properties page D. Manually on the printer C. where would a technician go in Windows to print out a test page? A.www. From theprinters drivers B.co QUESTION NO: 604 m . ACL Answer: A QUESTION NO: 603 When a job fails to print. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. SMTP D.com 186 Ac tua lTe sts . TELNET C.

actualtests. Router D.CompTIA 220-701: Practice Exam A.co m 187 . Modem lTe Which of the following network devices interconnects networks together? sts . Switch B. Hub C. Bridge D. Modem C. Hub B. Router D. Switch B. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Modem C.www. Hub Answer: D "Pass Any Exam. Half duplex B.com Ac tua A. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A." . Full duplex D. Port mirroring C. Any Time.

The power supply D. Any Time. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. A maximum of two computers can share a local printer verses unlimited users can share a network printer." . Laser printers melt the image onto the page.com Ac Answer: D tua lTe sts . while an inkjet printer sprays the image on the page. The writing element B. while laser printers can be harmful to the environment. C.actualtests. Laser printers fuse the image to the page.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. The interface Answer: A "Pass Any Exam. while the inkjet printer can only use ink cartridges.www. inkjet. while an inkjet printer fuses the image to the page.co m 188 . Ink jet printers are safe for the environment. thermal. D. The control panel C. B. D. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. and impact printer? A. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. A local printer has a small footprint and cost less money than a network printer that has a large footprint. Laser printers use toner. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A. C. B.

www. which of the following is the minimum default resolution setting that Windows XP supports? A. person who would be directly affected in the case of a breach. D. . company's intellectual property and proprietary information. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors. A print job is waiting in the print queue. but the printer does not print the job. Which of the following may be the cause? A. equipment from abuse and misuse. Outdated or corrupt print driver. which of the following provides the MOST room for effective cooling? A.com 189 Ac tua lTe sts A." . C. Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution. Printer configuration is incorrect. NLX D. Any Time. B. D. customer's personal files and professional data.actualtests.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . B. BTX B. C.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. 640 x 480 B. 800 x 600 "Pass Any Exam. The application used to create the document is incompatible with the printer. ATX C.

QUESTION NO: 617 A CD drive is a type of: A." . CGA's resolution was 320 x 200 . B.com Ac tua lTe sts . how data is distributed between multiple drives. 800 x 640 D. SD flash drive C. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. DVD/RW drive B. EGA's was 640 x 350. network drive. C. D.co m 190 .actualtests. solid state drive. optical drive. Answer: A "Pass Any Exam. B. C. the back up tape drive configuration. and SVGA resolution is 800 x 600. Any Time. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A.CompTIA 220-701: Practice Exam C. D. hot swappable drive. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. SODIMM D. the number of partitions across multiple hard drives.www. number of installed hard drives.

equal or lesser than the original power supply wattage.www. tua On a desktop computer. it must have which of the following? A. equivalent to the original power supply wattage. Any Time.3 volts of power to the computer. it is important for the output to be: A. auto sensing from 100 to 240 Volts. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts ." . B. Automatic voltage detection between 110 and 220 voltage is provided. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly. IDE drive C.actualtests. B. C. AGP slot D. DIMM chip B. C. The addition of 3.co m .CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. equal or greater than the original power supply wattage.com 191 Ac A. D. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. Thermal grease between the processor and theheatsink "Pass Any Exam. D. The computer can run faster because of the larger power source. Thermal grease between the fan and theheatsink B. Thermal grease between the processor and the fan C. Two processors installed on the motherboard D. Automatic integrated surge protection is provided through the upgrade.

com Ac QUESTION NO: 626 tua lTe sts . A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed. The scanner must be configured to read the code(s) desired. Hyper-threading technology D. Hyper-V technology C. Which of the following statements is MOST likely true? A.actualtests. D. C. which of the following should occur? A. The flatbed scanner must be removed.co m 192 . The barcode scanner should be set up in the computers BIOS. "Pass Any Exam. The computer will overheat. The OS will have to be reinstalled. Double the clock speed on a 32-bit processor B. Any Time. the computer must be equipped with which of the following? A. The memory speed will decrease." . D. B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. B.www. The scanner must be installed between the PS2 mouse and the computer. The computer will not pass POST. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). Answer: A When installing a barcode scanner on a computer. C.

" . B. CPU B.ini file. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. Impact B. Any Time.actualtests. To provide additional USB ports for the laptop E. To allow additional power to be available to the laptop when docked C. Laser Answer: A QUESTION NO: 629 Answer: A.co m .com 193 Ac A. A PCI card is not correctly seated.CompTIA 220-701: Practice Exam A. The CRT display has failed. Which of the following is the possible cause? (Select TWO). To provide additional software security to the laptop D. Cooling fan C.www. Which of the following could be contributing to the noise? (Select TWO). To allow LAN/WAN switching Answer: A. A memory chip is defective. D. Duplex C. Windows has a corrupt boot.B QUESTION NO: 630 The user states the desktop computer is very noisy. A. sts . To allow peripheral devices such as a monitor to remain attached B. C. E.D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. Inkjet D. The power supply is not connected to the system board. Hard drive "Pass Any Exam.

Any Time. Document the work done at the firm. Motherboard E. Which of the following would be the BEST course of action for the technician to take? sts .co m Answer: B ." . C. DVI-D "Pass Any Exam. Document the work done at the firm and leave the company owner a voicemail. B. QUESTION NO: 632 A. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater. B. The repairs go as planned. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. C. asks to have a single-connection that will carry video and audio to and from the PC. Boot in Safe Mode. D. the owner would probably not want to be bothered during the work day.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A.www. Boot from LAN. Memory chip Answer: B. D. Boot to Last known Good Configuration.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. Which of the following technologies is capable of this functionality? A. ask one of the assistants at the company to contact the owner. and personally contact the owner to update on the status of the repairs.actualtests. relaying details of the repair to save the technician time.CompTIA 220-701: Practice Exam D. Document the work done at the firm. leave a copy for the company owner. and due to space constraints. Boot from Emergency Boot Disk. Call and/or email the owner the status of the repair and answer any remaining questions they might have.

The motherboard jumpers need to be properly configured. B.1 D.com Ac A. Keep the processor within acceptable temperature ranges.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B . Any Time. PC card 7." . Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. in marked matching slots. C. C. Keep the power supply within acceptable temperature ranges. "Pass Any Exam.co m 195 . Mini-PCI card B. VGA D. Memory has to be installed in matching pairs. Keep thenorthbridge chip within acceptable temperature ranges. Memory has to be installed in same speed and size modules. B. Keep the hard drive within acceptable temperature ranges. Express card C. PC card 8. which of the following is true? A. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A.CompTIA 220-701: Practice Exam B. DVI-I C.www.actualtests. using chips equal to or larger than 1GB in size. D.

Fractional T1 C. C. using at least five passes. Use Windows built-in Disk Management utility and format the disk.CompTIA 220-701: Practice Exam D.com Ac tua lTe A.co m Answer: A 196 . 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? . Reformat the hard drive. STP Answer: D "Pass Any Exam. Which of the following would be the MOST cost effective cable to choose? A. Any Time. the company is being forced to run the lines along power wiring and overhead lighting. Due to limited ability to conceal cabling within walls. Fiber D. Use a multi-pass third party formatting utility. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network. Satellite D.actualtests. UTP B. Run a high powered magnet over the drive several times. B. WiMAX B. D." . Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. Coaxial C.www. Memory has to be installed in marked matching slots.

Which of the following operating systems currently include this functionality? (Select TWO). Windows XP Professional E. A. Any Time.C QUESTION NO: 642 A. One B. WindowsVista Ultimate B. WindowsVista Business D. Two C. Security Center B. Windows Vista Home Premium Answer: A.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A. Four D. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. Windows 2000 Pro C. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents.co m .www. Fuser "Pass Any Exam. Device Manager C.actualtests." .com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts . Windows Defender D.

edit C.5 D.10.5 C. can run at which of the following modes? A." .11 B.com 198 Ac tua lTe sts . regedit D. 10Mb D. by design.www. Full duplex C.actualtests. Ribbon C. ping t 172. Liquid ink Answer: C QUESTION NO: 644 Network hubs.co m . ping a 192. Any Time.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A.1.0.16. "Pass Any Exam. Toner D.68. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A.122. msconfig B. ping f 189. ping v 10. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) .18. 100Mb B.CompTIA 220-701: Practice Exam B.168.

PERFMON B. Which of the following is the MOST likely cause of the issue? A. C. MSCONFIG C.www. the operating system will only recognize 1GB of RAM. D.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. MSCONFIG was used to disable the computer services. Any Time. D. MSCONFIG was used to execute the system.ini file.co Which of the following utilities is used to perform a baseline on a hard drive? m . no errors are reported and the data cable is connected. Upon power on. B. Which of the following choices is MOST likely the cause? tua lTe sts A. The BIOS revision is the latest version. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. The physical printer online light is lit. MSTSC D. The RAM has been inserted backwards in their slots.ini file. The monitor is not plugged into the video card. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A. MSCONFIG was used to execute the win. MSIEXEC . B. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing. The PC BIOS does not support the new RAM size." . MSCONFIG was used to enable the computer services. C.com 199 Ac A technician is adding RAM to a PC.actualtests. Which of the following is the MOST likely "Pass Any Exam.

0. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A.CompTIA 220-701: Practice Exam cause of this problem? A. B.co m 200 .1 C.1 D. System Information D. Performance Logs and alerts C. The Print Processor has been changed in Printer Properties. Device Manager D.com Ac tua lTe sts ." .1.actualtests.www. ping 127. My Computer C. D. The Use Printer Offline option is checked.0.0 B.0. Any Time. ping 128. localhost 128.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A. Computer Management B. C. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A.0. The Use Printer Offline option is not checked.0.0. ipconfig 127. The Printing Preferences has been changed in Printer Properties. Component Services Answer: A "Pass Any Exam.1. Control Panel B.

CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A. My Computer B. Control Panel D. Computer Management B.www. Component Services D. Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A.actualtests. System Tray "Pass Any Exam. Computer Management C. Startup Menu C. Performance Logs and Alerts D. Device Manager C. Computer Management B. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A." .com Ac tua lTe sts .co m 201 . Device Manager C. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A. Performance Logs and Alerts D. Any Time. Performance Logs and Alerts B.

actualtests. dxdiag C. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A. System Properties B. System Properties C. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A. msinfo32 D. System Information C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. cmd B." .com Ac tua lTe sts A. Task Manager D. System Information . System Configuration B.www. Task Manager D. Any Time.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . Power Options "Pass Any Exam.

Simple File Sharing C.co m 203 . Hardware Wizard D. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A.com Ac tua lTe sts . Simple File Sharing B.1 B. Power Options B.1." .1. Hardware Wizard D.168.CompTIA 220-701: Practice Exam B. 4.1.100 C. Hardware Wizard D.10. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A.www.100.1 Answer: D QUESTION NO: 665 "Pass Any Exam. 172.actualtests.1 D. Any Time. Event Viewer C.168.168. 192. Performance C. 122. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A.

10 C. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 8 B. 26 D. 10 B. 26 D. 8 B. 16 C. Any Time.actualtests. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 12 C." .co m 204 .com Ac tua lTe sts . 12 C.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A. 10 B. 64 Answer: C "Pass Any Exam.www. 26 D. 63 D.

802. D." . Allows multiple computers to communicate with each other in a network. Connects multiple computers to one monitor. Router B. Allows multiple users to have access to a central gateway. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts . and mouse.11b D. and that it gets unusually hot. and there are no error codes or beeps. B. DSU C. Any Time. keyboard. 802. Which of the following components is the MOST likely at fault? A.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. The battery is full and the laptop is plugged in.co m .11g B.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A. 802.www. C.actualtests. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on. Connects multiple users to one computer.11n C. CPU "Pass Any Exam. Modem D. 802. Fan B.com 205 Ac A.

Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A.www." .com Ac tua A. Collects user and program information usually for malicious purposes D. ESD strap C. Unsolicited mail that is sent electronically C. Spam D.CompTIA 220-701: Practice Exam C. Any Time. Battery D.actualtests. Code that waits for a specific response before activating B. Worm B. Cable ties B. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A. Trojan C. Produces unsolicited advertisements via pop-up messages lTe sts . Logic bomb Answer: B "Pass Any Exam. MSDS D.co m 206 .

Unplug from the USB port. Windows Vista Home B." . WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A.actualtests. C. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC. WAN B.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. Worm C.co m .com 207 Ac tua lTe sts . Adware D. WindowsVista Premium D.www. Safely Remove Hardware Function. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. VPN C. Virus B. "Pass Any Exam. Any Time. WindowsVista Business C. B. LAN D. Disable in the BIOS.

Cycle the power to ensure that thent driver works B. Restart the OS. A record of the administrative passwords C.www. Which of the following is the FINAL step that should be performed? . Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A." . Document findings. Establish a theory of probable causes of the incompatible driver D. Start> Run>typecmd > nslookup B. Escalate the problem to the next higher tier support shop C. Any Time. An established recovery point B. A complete restore of the hard drive D.co QUESTION NO: 681 m 208 .com Ac tua lTe A. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible.CompTIA 220-701: Practice Exam D. Start> Run>typecmd> dir D. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A. Start> Run> typecmd > ipconfig C.actualtests.

www.1 C. Check to see if the NIC is functioning. Hibernate D. they are not receiving any WiFi signals. Stand by B. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts . Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A.com Ac tua A technician wants to configure a Windows XP Pro laptop.0.0. Which of the following should the technician do? A. 255. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. however. Shut down C.255.255. C. 169." . NIC B.1 D. Check thatWiFi is enabled. Any Time.actualtests.168.co m 209 . Suggest they move computer around.254. B.CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before.255 Answer: D A.1.10. D. Ask if they have a modem.127 B. WiFi Card "Pass Any Exam. The laptop also needs to be able to resume quickly from this mode. 192. 127. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity.

inquiring when the next system upgrades can be started and offer discounts. B. C. Right click on the print job and select properties. D. Contact the customer with a follow-up call. "Pass Any Exam. Email the business owner and offer discounted services for the next system upgrades. The technician has not heard back from the client. C." . inquiring how the systems are running and offering any additional assistance. The customer had the laptop working properly all day in a docking station setting. Question the customer to determine if they are using the embedded keyboard for the first time. Right click on the print job and select resume. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. C. lTe sts A week ago a technician completed several upgrades for a business.co m Answer: B . B. Right click on the print job and select restart. Which of the following would be the BEST course of action to take? . Right click on the print job and select cancel. Contact the customer with a follow-up call.actualtests.com 210 Ac tua A. D. Which of the following is the NEXT action to take? A. Have the customerrestart the computer to reset the keyboard for the customers profile. Any Time.www. Question the customer to find if they used suspend instead of shutting down the computer when they left the office.CompTIA 220-701: Practice Exam C. Email an assistant at the business to see if they are satisfied with the services rendered. B. but is now attempting to use the laptop's embedded keyboard. Bluetooth D.

Where would be the proper place to configure this? A. PXE Boot Rom B. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A." .co QUESTION NO: 691 m 211 . Switch B. /b D. /v C. BIOS D. BOOT.www. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. Check the keyboard drivers in Device Manager and reload if out of date. Bridge D.actualtests.com Ac tua lTe A. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? .INI file C. Modem C.CompTIA 220-701: Practice Exam D. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam. /r B. Any Time.

www. RAID 0 B.co m 212 ." . Which of the following is MOST likely failing? A. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . RAID 5 D. Any Time. RAID 10 "Pass Any Exam.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. RAID 0 B.actualtests. Which of the following RAID arrays is the technician using? A. RAID 1 C. Optical Drive D. Processor B. RAID 6 D. Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. RAID 1 C. RAID 5 D.com Ac A. RAID 5 C. CPU Fan C. RAID 1 B. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A.

co Which of the following cable types contains a foil shield inside the jacket? m 213 . STP D. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). RG-6 C. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector.actualtests. UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A. especially Ethernets "Pass Any Exam. ST D. Fiber C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. UTP .www." .com Ac tua lTe sts A. Fiber B. CAT6 C. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. STP B. Coaxial D. Any Time. RJ-45 B.

CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A.11n C. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A." . Any Time.co m 214 .www. Fiber B. RJ-11 B. UTP C. 802. Bluetooth "Pass Any Exam. DSL D.11a B. RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A. 802. Coaxial B. ST D. BNC C. Fiber D.com Ac tua lTe sts .11g D. Satellite C. 802.actualtests.

Botnet B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 .www. Spam D. Adware D. Fiber D.com Ac tua lTe A. Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A.actualtests. Spyware B. Spam C. Botnet C." . Cable C. DSL B. Adware sts . Any Time.

Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. Adware C. Surge protector D.com Ac tua lTe sts QUESTION NO: 709 . Spyware C. Uninterruptible power supply C. Floppy C.CompTIA 220-701: Practice Exam A." . without actually installing it on the workstation? A. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. Spyware B.www. Any Time. Botnet D. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Worm D. Internal hard drive D. Spam B.actualtests. Network Answer: A "Pass Any Exam. Power strip B.co m 216 . CD B.

NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A.www.actualtests. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A. FTP B. USB thumb drive D. IDE hard drive B.com Ac tua lTe sts . HTTPS C. ATX B.co m 217 . POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A." .CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. D. 12Mbps.ROM drive C. SMTP D. DVD. 400Mbps. 800Mbps. AT D. Micro ATX C. B. "Pass Any Exam. Any Time. 480Mbps. C.

Increases length of cable D. 10 or fewer B." . 15 or fewer C. 20 or fewer D. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. 6/12 Volts DC or 12/24 Volts DC D. Lower latency C. the customer reports the NIC link lights for that computer are not on. 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access.actualtests. 110/120 Volts AC or 220/240 Volts AC B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A.co m . Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. Fire resistant B. Any Time. AC or DC Voltage C.com 218 Ac tua lTe sts .www. Which of the following could be the problem? "Pass Any Exam. In addition.

CompTIA 220-701: Practice Exam A. Answer: D QUESTION NO: 719 After installing a network card. C. Switch is not working. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers.www. B. Internet site is down. Firewall is not working. D. . Updating the device driver may help when an installed device isn't working properly.com Ac tua lTe sts Explanation: To troubleshoot this problem. Boot Mode B. Join the computer to the workgroup. D. the technician notices a yellow exclamation mark in Device Manager. Which of the following is the NEXT step? A. Where can the technician locate the NTLDR files? A. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. Any Time.co m 219 . C. NTOSKRNL "Pass Any Exam.actualtests. Which of the following boot options will accomplish this? A. Remove and replace the network card. Safe Mode D. Network server is not working." . you should update the device driver. Re-install the OS. B. Enable Boot Logging C. Update the device driver.

When the laptop is plugged into an outlet it starts.SYS D. which of the following is the FIRST process that runs? A. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed. Replace the LCD. CONFIG. C. Connect the laptop to a monitor. BOOT. C. Change power outlets." . but there is no video. Any Time.CompTIA 220-701: Practice Exam B. Remove the battery. NTDETECT. Replace the battery.com Ac tua A. NTLDR C.co m 220 . OS installation disk C.actualtests. lTe A technician is troubleshooting a laptop.SYS B. D. Upgrade the video card. D. IO. Which of the following is the BEST solution? A.COM Answer: B QUESTION NO: 722 When a computer is turned on. Upgrade the memory. Answer: A "Pass Any Exam.INI D. B.www. Which of the following is the NEXT step to troubleshoot the issue? sts . After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start. B. Replace the power button.

www. B. Check to see if a disk is present in the drive.actualtests.com 221 Ac tua lTe A. The RAM is not seated properly. Which of the following should the technician do NEXT? m .ROM/DVD player into a laptop. C. D. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). B.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed. The AC/DC adaptor D. The OS is not installed. The technician powers on the laptop and the drive is not detected. Check the manufacturer's recommended settings. Which of the following could be the issue? A. D. Which of the following is the MOST likely issue? A. The power-management console C. C." . Any Time. The MBR B. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down. "Pass Any Exam. Check the USB settings for the drive. The system is overheating. sts . Additional memory needs to be installed. Check if the drive is properly plugged in.co A technician installs a new CD.

Insulting the subject to motivate a response C.com Ac tua lTe sts . Asking passive aggressive questions E. B. C. C. to test sociological boundaries with in the company.co m 222 . communications in both directions one at a time." . Answer: A QUESTION NO: 730 Where is the power on password stored? A. acquire unauthorized information to achieve a goal.www. printing on both sides of paper one at a time. B. D. communications in both directions simultaneously. Hard Drive D. D. Flattery Answer: C. to perform a technical risk assessment of employees within the company. printing on both sides of paper simultaneously. Requesting public information B. Any Time.CompTIA 220-701: Practice Exam A. Assuming a position of authority D. engage in harmless communication.E QUESTION NO: 729 Social engineering is used to: A. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. Answer: D "Pass Any Exam. System RAM B.actualtests. CMOS ROM C.

A tool that allows a workstation to tell the network that the workstation is present." .com Ac A. Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3. It blocks popup ads. A tool that allows a user to connect to other computers. Port 23 C. Port 25 D. Port 21 B. by default? A. D.co m 223 . A tool that tells a user of the workstation that they have exceeded their memory quota. Port 21 B. B.actualtests. by default? A. It pings a workstation from a remote server. B. It holds a log of the last three passwords used. C. D. C. tua lTe sts . Any Time.www.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A. Port 25 D. Port 23 C. It retrieves email from the mail server. Port 110 "Pass Any Exam. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. A tool that allows a user to use the workstation as a telephone through the network.

Wireless router B. Excessive movement between system memory and virtual memory. Printer E.C QUESTION NO: 739 "Pass Any Exam. Power supply D. A method of recovering lost data from a hard disk.actualtests.www. A recognized method of disposing hard drives that contain sensitive data. Any damage to a hard drive caused by an intention or unintentional jolt or movement. Any Time. System RAM Answer: B. and the hard drive stops working. USB C. D. The user described the problems as: occasional rebooting. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). A. Which of the following is the cause? A. Processor is going bad B." . RAM module is faulty C. electric shock felt on computer case. overheating. C. sts .co m 224 .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. B.com Ac QUESTION NO: 738 tua Answer: A lTe A. Network D.

Which of the following utilities could be used to check if there is a remote device on the network? A. ipconfig C. D. Start> Run> Accessories> Command Prompt C. nslookup D. Start>Programs>Accessories>Communications> Command Prompt D. Help the user with every issue that they call about and put all other work orders on hold. B. Ask the user to call another technician for more in-depth assistance.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Which of the following should the technician do? A.actualtests.g. ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). Start> Programs> Accessories> Command Prompt "Pass Any Exam. C. F9. A. Ctrl + Alt + B D. Ask another technician to take over support for this user. Start> Run>cmd B.co m 225 . netstat B. Function keys (e.com Ac tua lTe QUESTION NO: 741 sts Answer: B . Any Time. Explain to the user they need to fill out a work order for the computer issues. Shift + B C." . Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues.www. F12) B.

Which of the following is the FIRST step that the technician should do? A. Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent.com Ac tua lTe sts . D. Replace the paper in the printer. Any Time. PS/2 B. Restart the print spooler service. Riser card D. and all other users are able to print to the printer.www. A past technician's documentation D.co m 226 . MSDS Answer: D "Pass Any Exam. it does not print. Reboot the workstation and have the user log in again. B.D QUESTION NO: 743 A user is trying to print to a network printer. Confirm the printer name where the user is trying to print.CompTIA 220-701: Practice Exam E. C.actualtests. The manufacturer's documentation C. There are multiple printers in the office. however. Start> Control Panel> Run>cmd Answer: A. Which of the following places should the technician look to find the proper handling procedures? A. The cleaning label B." . NIC C. every time the user sends a print job to the printer. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A.

Put the toner into a sealed bag and then throw into the garbage.actualtests. Return to the manufacturer for recycling. C." . C. prevent damage from weather. Three C. B.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. B. One B. WAN. assist with data transmission.www. provide protection from heat. Any Time. Seven D. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. Dispose in an incinerator. Nine . D. C. D. Store in an air-tight container. which of the following is the BEST way to dispose of the old cartridge? A.co m When applying the security settings to a network. "Pass Any Exam.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. LAN B. prevent outside interference. domain. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A.

Rom is compatible hardware. D. workgroup. Replacing it with a power supply made specifically for that unit. Ensure that shielded cable was used for the network. B.actualtests.com Ac tua lTe A. D. Make sure that the disc is a CD and not a DVD. Check to see if the BIOS register the drive. sts When a component has a proprietary power supply what is the main limitation? . C. D. What should be the BEST first step to resolve this issue? A. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance. B. Check to see if theCD. Make sure that the network cable is not touching any other cables. Ensure that the CD drive is installed. Making sure the power supply will fit into the casing. Answer: C QUESTION NO: 753 "Pass Any Exam. C. There are no limitations.www. Any Time. B.CompTIA 220-701: Practice Exam D. one power supply is as good as another. which of the following would be the FIRST step to evaluate this issue? A. Make sure the network cable is seated properly in the users computer.co m Answer: B 228 . Answer: D QUESTION NO: 750 A user reports that their CD." . C.Rom is not reading a disc. Check to see if the network cables were terminated properly. Making sure that replacing the power supply is not cost prohibitive.

D." . Did the computer and monitor work before? C. A complete back up of the hard drive. complex user names. C.co m . Was the electric bill paid? D. powering up? B. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. C. What is the manufacturer of the power strip/surge protector? Answer: A. D. An emergency recovery disk (ERD). smart cards. B. What would be the questions to ask this customer? (Select THREE). B. Which of the following would be the BEST questions to ask the customer? (Select TWO). that is plugged into the same power strip/surge protector. Is another piece ofequipment. An established recovery point.www. lTe sts .CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. Answer: C QUESTION NO: 755 A.actualtests. Any Time. background checks for users. Other equipment plugged into the same power strip/surge protector also will not turn on. The customer says the tower computer will not turn on and the monitor will not turn on either.B QUESTION NO: 756 A remote Customer calls with a dead computer. retinal scans.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. A record of the ADMIN passwords. Is it a LCD or CRT monitor? E. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. "Pass Any Exam.

How big is your electric bill? B. What is the manufacturer of the power strip/surge protector? E.www.C.co m . Can you or someone else check the circuit breaker for that receptacle? D.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. Any Time. Hibernate C. Wake on LAN "Pass Any Exam. Nothing. Standby D.actualtests. Create restore point D. Always on C.CompTIA 220-701: Practice Exam A. Is another piece of equipment plugged into the same power receptacle and is it working? C. What kind of equipment is plugged into the power strip/surge protector? Answer: B. Make a list of all programs that will need to be reinstalled in event of a system failure B. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A. Nothing should be affected C. proceed with solution. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D . Has any electrical work been done recently? G. Standby B. Always on B." .com 230 Ac A.

Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home. Tell the customer that both are excellent choices B.co Answer: B m 231 . It is getting to the point that is becoming a distraction. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working. Give them a list of blog sites and documentation that discuss the twoOSs D. Ask to be excused to use the phone to take a small break outside to get some air B. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista." . Explain that what is being done is extremely complicated and requires concentration. Dispose through proper channels or send it to be repaired C. Put on an ESD strap and inspect the internal components B. CRTs are being replaced by LCDs Answer: B "Pass Any Exam. Which of the following should the technician do? A. Throw it in the trash. Which of the following is the BEST solution? A. D.actualtests. Any Time. Check that the tube and capacitors are intact D. the customer continually asks questions about every step being performed. What is the BEST response to this question? sts QUESTION NO: 761 . relax and try to be as calm as possible while working through the distraction C.www. Continue answering thequestions.CompTIA 220-701: Practice Exam D. end the conversation C.com Ac tua A. Say nothing.

Between 6 and 8 characters C. Any Time. B. Between 10 and 12 characters B. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. 90 to 180 days B. Give the user permissions to cancel other users print jobs. C. Raise the priority of the users jobs to the highest level. 60 to 90 days C. Which of the following is the BEST option to alleviate this issue? lTe sts . Annually D. Between 8 and 10 characters D.www. D.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. Have the user work after hours to finish their print jobs." . Give the user a dedicated printer.com 232 Ac A. Install a UPS in the office "Pass Any Exam. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. Replace all CMOS batteries in the office B. Install a generator in the office C.co m .actualtests.

Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. Which of the following should you try FIRST? A. There are UPSs connected to the equipment but they only last about 30 minutes. however they are not receiving any Wi-Fi signals. and shuts down the computer B. Loading a full backup onto your workstation D.com 233 Ac tua lTe sts . Use software that in case of an outage saves your work. You decide to go to a prior restore point. Preparing system for Automated System Recovery (ASR) C.actualtests. but the computers gives an error that the computer has not been shutdown properly. closes programs. Rolling back to an earlier configuration B. Have an employee work nights to perform the shut down when the power supplies battery is about empty D.www. Retrieve the work from a hot site for the office C. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. "Pass Any Exam. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. Any Time.CompTIA 220-701: Practice Exam D. What is an option to ensure that all work is not lost and damage does not occur to the system? A." . Which of the following is the action that is being performed? A. Suggest the computer be moved around. Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before.co m .

Ensure that the device is working in Device Manager." . Which of the following is the FIRST step to take to resolve this issue? A. Ask for model number. Ask if they have a modem. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD.co m 234 . B. C. Make sure that the disc is a DVD and not a CD. Check to see if the BIOS registered the drive.www. D. each time the customer closes the laptop the computer goes into standby. Biometrics C. C. Software firewall B. C.ROM has compatible hardware. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. Change the power settings in Power Management. However. D. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts .com Ac tua A. Change the computer from a laptop to a desktop.actualtests. Move the projector further away from the laptop. Smart card D. Which of the following would MOST likely solve the issue? A. Any Time.ROM is not reading a disc. Check that the Wi-Fi adapter is enabled. D. B. Answer: C "Pass Any Exam. Change the power settings on the projector. Check to see if the CD.CompTIA 220-701: Practice Exam B.

B. A.com Ac tua lTe sts . If the mouse has roller ball underneath could they examine it? B.www. C. What is the manufacturer of the mouse? Answer: A. B. A." . tell the user to call back when they have calmed down. D. Answer: A. Move the mouse and/or press the space bar to check if the computer is in sleep mode.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all.D QUESTION NO: 776 "Pass Any Exam. be stern with the user. What mouse driver are they using? C. C.actualtests. D. Check to see if the monitor and system hardware are compatible. repeat back the issue to the user to ensure understanding. make the user promises to keep them quiet. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. Any Time. Check for other equipment plugged into the same power strip/surge protector. What is the manufacturer of the computer? D.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. Which of the following steps should be performed to check the monitor? (Select TWO). Check the video cable to make sure it is still connected.co m 235 . What type of mouse is it? E. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. E. Which of the following questions should a technician ask this customer? (Select TWO).

D. The amount of RAM installed. Failed fan in the power supply. The manufacturer of the computer and hard drive. Update the anti-virus software.actualtests. Connecting to a parallel tape backup device D. Connecting a loop-back plug B. Which of the following should be done FIRST prior to the installation? A. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. Which of the following MOST likely uses a parallel port? A. Upgrade all drivers. Printing to an older printer C. The manufacturer of the RAM installed in the computer.www. "Pass Any Exam. Which of the following should a technician check to resolve the issues? A. C. Any Time. D. Remove unneeded external components. Which of the following should be checked? A.co m 236 ." . C.com Ac tua lTe QUESTION NO: 778 sts Answer: D . D. The hard drive location in the computer.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. Perform backup of all data. Create a restore point. CPUheatsink seated properly. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. B. Hard drive location in the computer. B. C. B.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam. Always on C. Cycle the power to ensure that thent driver works. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Hibernate D. B. Escalate the problem to the next tier support. Wake on LAN B. Any Time.actualtests. Document findings. Which of the following is the LAST step that should be performed? A. C." .www. D.co m 237 . Standby D. Standby B. Always on C. actions and outcomes. Establish a theory of probable causes of the incompatible driver.com Ac QUESTION NO: 782 tua lTe sts . Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A.

co m 238 . two printers. It is getting to the point that is becoming a distraction. Answer: D QUESTION NO: 784 A CRT has stopped working. Send them off on a small task to get a moment to concentrate and finish the job. Ask to be excused to use the phone to take a small break outside to get some air. Twelve Answer: A QUESTION NO: 786 Two workstations. Dispose through proper channels or send it to be repaired. Move the printers to their own UPS to cut down on the amount of devices going to the outlet.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. Continue answering the questions. Answer: D QUESTION NO: 785 A.actualtests. B." . relax and try to be as calm as possible while working. Which of the following should be done to ensure safety? A. Throw it in the trash. Check that the tube and capacitors are intact. Explain that what is being done is extremely complicated and requires concentration.www. Six C. Zero B. C. D.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . Put on an ESD strap and inspect the internal components. "Pass Any Exam. Which of the following is the BEST solution? A. Eight D. and a mini refrigerator are plugged into one power strip in a single outlet. B. two monitors. C. Move some of the devices to other outlets and replace the power strips with surge protectors. Which of the following should the technician do? A. the customer is asking questions wanting to know every step being performed and why. CRTs are being replaced by LCDs. D. B. Any Time.

Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. Any Time. Install software that saves work. "Pass Any Exam. C. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. closes programs.actualtests.com 239 Ac A." . Which of the following actions should the technician perform FIRST? A. and properly shuts down the computer. Install a generator in the office. Replace the power strips with surge protectors with longer cords. Load a full backup onto the workstation. Have employees shut down their computers before they leave and perform the calculation during their down time. B. Setup a hot site for the office so all data will be backed up. B. There are UPSs connected to the equipment but they only last about thirty minutes. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day.www. D. Install power strips in the office. Restore all files from a storage device. Prepare system for automated system recovery (ASR). Install a UPS in the office. D. tua lTe Computers are left on overnight to complete certain calculations and tasks. D. Replace the power strips with UPSs and eliminate the extension cords. C. Replace the CMOS batteries to all affected equipment.CompTIA 220-701: Practice Exam C. C. Roll back to a previous restore point.co m . B. D. Have an employee work nights to perform the shut down. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 .

Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Any Time. Install an access point. B. B. D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector. Which of the following should the customer perform? .www." . Use the function + f8 key to toggle between screens. B. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Answer: C "Pass Any Exam. Change the power settings in power management. Use the function + f10 key to toggle between screens. Install a wireless modem. Each time the customer closes the laptop the computer goes into standby. D. Enable DHCP on the laptop.com Ac tua lTe A. Set the SSID code on the laptop. C. D. Reboot the laptop to toggle image between screens.actualtests. Change the computer from a laptop to a desktop. C. C. Press the function key and then configure the projector settings. Which of the following would the technician recommend for the client? A. The client would like to access the network from outside the home and on the top floor. Which of the following should the technician do to solve this issue? A. Use alt + tab to toggle between screens.co m 240 . Change the power settings on the projector.

The screen is set to automatically dim to optimize battery power when power is disconnected.www.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. Install a liquid cooling system. Install multiple fans.com Ac tua Explanation: A. Dissipates heat from the chips D. C. Answer: B QUESTION NO: 796 "Pass Any Exam. Any Time. D." . Which of the following is the BEST recommendation to make? A. AGP slot C. D. B. Use hyper-threading. The LCD backlight is failing. Cools the power supply C. Prevents the monitor from overheating lTe sts . This might be an indication that the battery is failing and can no longer hold a charge. C. Install more memory in the system. The LCD inverter board is going bad. Prevents motherboards temperature from getting to low B. Answer: C.actualtests.co m 241 . Heatsink B. CPU slot D.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server. B.

CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. Which of the following should a technician tell the user? A.10 "Pass Any Exam. When the user connects the AC power.168. This might be an indication that the battery is failing and can no longer hold a charge. Smart key C. Biometrics D. Ergonomics B. To prevent memory vibration caused by theheatsink fan. D. The LCD inverter board is going bad. 169. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. Any Time.16 12.co m 242 . the LCD returns to normal brightness. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop. The screen is set to automatically dim to optimize battery power when power is disconnected. D. B. C.0. 172. Which of the following authentication technologies can be used? A." .actualtests. the LCD screen gets dimmer.1. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A.16 B.254.www. To provide insulation around the processor. To protect the CPU from direct contact with theheatsink. The LCD backlight is failing. To provide thermal transfer from the CPU to theheatsink. B. 192.com Ac tua lTe sts . C.1 C.

128 B.253.128 Answer: D Which of the following IP addresses is a class B address? A.www.16.10 C. 192.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.1.18.168." .co QUESTION NO: 801 m 243 .29. 201.1 C.9 D. Any Time. 129. 129.254.9 D.168.1 B.29.1.1.254.253.168.168.1.25.16.actualtests. 92. 201. 192.CompTIA 220-701: Practice Exam D.254.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.25.25.10 C. 169.254.com Ac tua lTe sts .18.128 D. 92. 129.10.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A. 192.16.1 B.18. 92. 192.

169.10 B.254. 192.www.253. Any Time. 192.168. 9ca5rl D.128 B. comptia1 Answer: A "Pass Any Exam.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A.29. 255.10.CompTIA 220-701: Practice Exam A.25.1 C. 192.168.168.254. 129.16.1. 192.255. 127.168. 201. June171988 C.10 C.com Ac tua A.0.255.9 D.16.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.10. 92.co m 244 .0.actualtests.255 lTe Which of the following IP addresses is a loopback address? sts .0.10.254. 169.0." .1 D. s1A@r4A&! B.10 B.18.1 C. 172.10 D.10.

Flash C. Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A.actualtests. Any Time. Document the problem. SSID C. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A. BIOS password B. Recreate the problem.co m 245 . Keyfob D. C. Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. CD "Pass Any Exam. D.com Ac tua lTe sts . WPA D. WEP B.www.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure. Keylogger C. B." . DVD D. Take the computer apart piece by piece until the problem is identified. Resolve the problem. Blu-Ray B. by default? A.

actualtests. Flash B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A. Parallel . HDD D. NIC B.www. Modem C. Capture D.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 ." . Graphics C.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. IEEE 1394 D. Any Time. PCIe B. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. DVD C.

" . Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. 802. Windows XP Answer: D "Pass Any Exam. Windows 2000 D. Bluetooth C. Keyboard C. Any Time.com Ac tua lTe sts QUESTION NO: 816 .11a B. Touch screen D. WindowsVista Basic B.CompTIA 220-701: Practice Exam A.co m 247 . WindowsVista Premium B.www. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. WindowsVista Ultimate C. Infrared D. Windows Media Center C. KVM B. Windows 2000 D.actualtests. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A.

Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. Add and Remove Programs "Pass Any Exam. To allow RAID support C.actualtests.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . My Computer> System> Performance> Settings> Virtual Memory B.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. User access and permissions options E.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. File encryption options C.www. Files can be larger than 256MB B. Any Time. To support dynamic disks B.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). A. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. Ability to share the file and folders Answer: B. Legacy support for older systems . Macintosh PC read/write access D. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C." . Support for file encryption D. Network Neighborhood> Ethernet controller B.

WPA2 D.co m 249 . WEP64 B. WEP128 C. sfc B.com Ac tua lTe sts QUESTION NO: 823 . Contain on a sticky note on the back of the monitor B. Control Panel> Power Options D. WPA Answer: C "Pass Any Exam. ipconfig D. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. In a Windows Vista workstation. sigverif C. Hide a password document in the workstation D." . Never write down the passwords C. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer.www. which of the following commands would the technician use? A.CompTIA 220-701: Practice Exam C.actualtests. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. Any Time.

Refuse the callers request and inform an IT manager. Give the caller the username and password.actualtests. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. Give the caller the information and inform an IT manager. registry level services. C." . Refuse the callers request and inform the police. Which of the following should the employee do? A. the print spooler requires other services to be running first. B.msc "Pass Any Exam. Printer Driver B. They state they need to upgrade the antivirus protection on the workstation. primary services. D. Which of the following services may need to be restarted? A. Any Time. B. D.com 250 Ac tua lTe sts . Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly. They ask the employee for their username and password. These types of services are known as: A. C.co m . Windows Spool Service C. dependency services.www. driver level services. Answer: C QUESTION NO: 827 A print job fails to leave the queue. Print Spooler D.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk. perfmon.

Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. Check the Device Manager for a wireless network device. Any Time. 802. services. eSATA C. B.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. to describe their 1394 "Pass Any Exam. Check for an external antenna.co m . C. Without knowing the specifics of that model. printmanagement. D.msc C." .CompTIA 220-701: Practice Exam B. Check for an externalWiFi on/off toggle switch. Check forWiFi radio on/off switch on the function keys. how might a technician determine if the unit has WiFi capability? A. such as i. Other companies use other names. IEEE 1394 D.com 251 Ac tua lTe sts . A dual-core 32-bit processor and a 64-bit operating system D. Serial B. print D.link and Lynx. A 64-bit processor and a Vista Home Basic operating system B.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire.www. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop.actualtests. A 32-bit operating system and a 64-bit processor C.

I cannot guarantee that your data will not be lost. which means delivering data at a guaranteed rate. please read it and then get back to me with any questions. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time." C. This type of repair will not affect it." . D. the phone rings." B." B. I replaced the motherboard. Take the call. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data.www. Which of the following is the BEST action? A. Have the phone onvibrate before starting the repair. such as video devices. Which of the following is the BEST response? sts . I am not replacing the hard drive. Well. "I am not sure if your data will be lost I will confirm with my manager. "Here is all my documentation for the repairs. Apologize and excuse oneself for a moment to take the call quickly outside the room. D. B.actualtests. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. "I replaced some of the computer parts and now it is functional. Your data should be fine.com 252 Ac A. which is the main circuit board for the PC.CompTIA 220-701: Practice Exam products. C. I will let you know what happens after the repair. In the middle of doing the repair. Any Time. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed.co m . C. This is because it is not only high speed but also supports isochronous data. "Pass Any Exam. Which of the following is the BEST response? A." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone.

while protecting the data from the operating system related issues? lTe sts . Show the client how to put the keys back on. D. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard.com 253 Ac A. B.co m . C. Do the repair. Keylogger C. Encrypt the sensitive data so that it cannot be read without a key. Which of the following is the BEST response to the clients next repair order? A. Front panel media lock B.CompTIA 220-701: Practice Exam D. Partition the drive into two physical drives making C: the OS and D: the data.actualtests." . C. Partition the drive into two logical drives.Attributes. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. Immediately leave and go to another room to take the call and deal with the repair later.www. Biometric fingerprint scanner "Pass Any Exam. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. B. Do the repair with a good attitude. D. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Refuse to do the repair until the client learns how to type with long fingernails. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. but let the client know that the client will be charged extra for the same repair nexttime. Any Time. Hide the sensitive data from casual view using folder Properties . making C: the OS and D: the data.

" . B. Which of the following is the BEST action to take? A. B. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A.actualtests.co m 254 . C. D. Answer: A "Pass Any Exam. D.www. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Remove excessive dust and loose items. Check for and remove outdated components. Replace all cooling fans with new ones. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. Larger power supply D. Leave it up to the client to take their own precautions. Install an uninterruptible power supply (UPS). Unplug the computer after testing and recommend to the client that they need to install a surge protector.CompTIA 220-701: Practice Exam D. Tell the client they need to install a surge protector soon. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file.com Ac tua lTe sts . Cover the extra power plugs not being used with electrical tape. C. Any Time. UPS B. Power strip C.

255. Class C D. Document the actions.0? A. Class A B.255. D. C. They have had the system for two years and use it primarily to download photos. Which of the following is the FIRST action to take? A.co m 255 . Defragment the hard drive.actualtests.com Ac QUESTION NO: 843 tua lTe sts . Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. Answer: B Which of the following network classes exists if the default subnet mask is 255. music and browse the Internet. Identify the problem.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly. D. Establish a plan. C. B. Run CHKDSK on the hard drive. Class B C. Formulate a theory. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255.www.0. Increase the systems RAM.255. Any Time.0? "Pass Any Exam. which of the following actions should be taken NEXT? A. The system specifications are still very good." . B. Suggest purchasing a newer processor.

Class A B.22. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255. Class D tua Which of the following network classes exists if a hosts IP address is 192. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172.0? A. Class A B." . Class A B.0. Class C D.0? A. Class C D.0.1.CompTIA 220-701: Practice Exam A.com Ac A. Class B C.actualtests.255. Any Time.0.www. Class B C.0. Class B C.30.168. Class B C. Class D "Pass Any Exam. Class C D. Class A B.1? lTe sts . Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Class C D.co m 256 .

" . Class A B.actualtests. stationary IP address. Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A. Router C. Hub D. static IP address. reserved IP address. Task Manager "Pass Any Exam.1? A.www.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10. C. Any Time. Bridge . D. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A. Switch B. B.com Ac tua lTe sts A. Class B C. dynamic IP address.co Which of the following devices can automatically assign host IP addresses? m 257 .172.1. Class C D.

C.co m 258 . right click on the print job and select properties. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A. B. D. The component is disabled. Double click theprinters icon. right click on the print job and select delete. D. D. B. Answer: A "Pass Any Exam.CompTIA 220-701: Practice Exam B. Double click theprinters icon." . right click on the print job and select restart. C. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. Double click theprinters icon. Virtual Memory D. B.com Ac tua lTe sts QUESTION NO: 853 . right click on the print job and select cancel. right click on the print job and select resume.actualtests. The component is not installed. Device Manager C. C. right click on the print job and select pause. Double click theprinters icon. Any Time. Double click theprinters icon. right click on the print job and select restart. Double click theprinters icon. The components driver is not found. The components driver is outdated. Double click theprinters icon.www. Double click theprinters icon. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. right click on the print job and select cancel.

Double click theprinters icon. D. C. C. D. 5 B. Security D. B.com 259 Ac tua lTe sts . Advanced B. Double click theprinters icon.actualtests. right click on the print job and select resume.co m . Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A." . The print drivers have not been installed on theusers remote computer. The shared printer is not compatible with the host computers operating system. Double click theprinters icon. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. Answer: C QUESTION NO: 857 In Printer Properties.www. Double click theprinters icon. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. Simple file sharing has not been enabled on the host computer. Print sharing has not been enabled on the host computer. Ports C. right click on the print job and select cancel. 10 "Pass Any Exam. Which of the following is the MOST likely cause? A. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A. B. right click on the print job and select restart. right click on the print job and select properties.

com Ac tua A. A remote salesman must transfer contract data to the corporate office. A kiosk in a department store that looks up information in their online catalog. C. Be sensitive to the customer's culture. D. A remote user updating the antivirus software on their notebook computer. The technician has verified that the unit is working properly and is now updating the customer on the event. Please inform me if you think you want me to come back and check it again tomorrow.CompTIA 220-701: Practice Exam C. Use technical acronyms to show your technical expertise. Only ask the customercloseD. B. Please inform me if the PC will be processing more work than for which it was designed. D. Please inform me if you continue to have any problems with this PC. C. B. 15 D. Any Time.actualtests. D. lTe sts A technician has replaced a failed DIMM. Please try to be more conscious of static when using this PC. Inform the customer of the expense that is being incurred. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A. A user checking their personal email at an office. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A. Answer: D "Pass Any Exam." .www. Which of the following responses would be BEST to use? .co m Answer: C 260 . B. C.ended questions.

com 261 Ac tua lTe sts . which of the following is the FIRST course of action to take? A. Call the service manager and inform them that the new service call cannot be made in time. Document the solution. Follow the manager's instructions. B. Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. Before starting any work on the system. D. Remove the cover of the workstation case and use an ESD strap before the upgrade. B. Call the new service customer and re-schedule the call for another time. Upgrade the hard drive and reboot the system. Any Time. D. with a response time to another site of two hours. C. Document the entire event. Answer: A QUESTION NO: 865 "Pass Any Exam. Which of the following would be the BEST choice to address this situation? A. D. Inform the customer of the steps taken during the repair and continue to the next service call." . Which of the following is the NEXT step to take? A. C. B. Call the service manager and inform them of the current situation.www.co m . Call the customer and reschedule for another time. Complete a full backup of the workstation before making any upgrades. C. A new service call is received. share this with the customer and take steps to minimize the reoccurrence.actualtests. Unplug the workstation and begin the upgrade. share this with the customer and take any preventative measures. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. Call the service manager and inform them of the current situation. Document the core actions and inform the customer the repair has been completed.

CDFS." . Installation of the NTLDR B. Installation of updated device drivers sts . C.INI file C.com Ac tua lTe A. Proper configuration of the BOOT. NTFS. NTFS-E is an invalid file system name. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam. you can use only NTFS file system because only NTFS support encryption. Answer: C Explanation: To implement file encryption on your Windows 2000 computer.actualtests. TPM D. VRAM C. HPFS. Partitioning and formatting of the hard drive D. FAT32.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 . B. D.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. Any Time. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A.www. CMOS B.

RFI B. Dual-channel C.co m . Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). The customer has installed a new cordless telephone recently that uses the 2. ESD D. Electrical surges C.www.11g wireless signal. 802. Double-sided B. Which of the following is the MOST likely cause of the customers issues? A. RDRAM D. A. Windows Vista 64-bit edition D. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A. IEEE 1394a C. USB 2. and does not wish to lose any files in the process. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802.4GHz spectrum." . Any Time.0 D.CompTIA 220-701: Practice Exam A.actualtests.11n B. Windows Vista Home Basic C. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. Windows Vista Home Premium B. WindowsVista Ultimate "Pass Any Exam.com 263 Ac tua lTe sts .

lTe sts A user reports that none of their documents are printing. Which of the following should the technician check FIRST? . The user sent ten different documents over a span of an hour. If the printer needs a memory upgrade to print multiple documents at once.CompTIA 220-701: Practice Exam E. If the print spooler service needs to be configured for multi-page printing. If the printer needs a firmware upgrade to print multiple documents at once. Freeware D. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives.co m Answer: A. WindowsVista Business Answer: D. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A. DLLs E.com 264 Ac tua A. Any Time. A. Frequency B. B. If the printer needs the queue cleared. C. Trojans C." . Amperage Answer: C Explanation: "Pass Any Exam. D.actualtests.B . Hertz C.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO).www. Wattage D. Spyware B.

32 B. Use an alternate route and get to the appointment ten minutes after the scheduled time. Alkaline C. reschedule for another time. 64 C. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. and explain the delay. Which of the following is the BEST course of action? A.actualtests. Pull over. call the customer and cancel the appointment. Call another technician and have the other technician reschedule the appointment for another date. Lithium Ion D. Any Time. Pull over. 127 D. Nickel Metal-Hydride B. Amperage and resistance are not selling points for power supplies. It is standard among power supplies and has nothing to do with the devices connected to the power supply. B. C. D. While replacing the power supply in your PC. The technician had planned to arrive five minutes early. you must be careful about the wattage it provides. QUESTION NO: 875 How many devices are supported on a single USB port? A. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer.com 265 Ac tua lTe sts .CompTIA 220-701: Practice Exam Power supplies are rated in watts. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A.www." . "Pass Any Exam. call the customer from a mobile phone.co m . Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam.

Which of the following is the BEST course of action? sts . explain with authority. Listen and ask questions using non-technical terms. Which of the following is the BEST course of action? "Pass Any Exam. B. The customer would like another computer so they can make their presentation that is due in an hour. Which of the following is the BEST method of working with this user? A. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. Shut down the computer. and an error message of a corrupted file. using the various OS options available. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. D. After listening to the user. D.actualtests.co m Answer: A ." . to boot the computer and retrieve the users data to a shared network drive.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. The company has provided remote control software. Repeat the steps multiple times so that the user can understand the computer terms. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. QUESTION NO: 879 A. C.www. Remain calm and positive. Speak slowly. The user is attempting to install a local printer and has become frustrated and is berating the support staff. the customer demands the computer be replaced immediately. the hard drive has failed and the data cannot be retrieved within the hour. B. C. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. until the technician can arrive and work on the computer themselves. Work quickly. Any Time. As the technician begins to evaluate the situation. Advise the user to not do anything else.

Answer: C QUESTION NO: 882 The technician is on-site at a customers home. but the data is gone. Immediately replace the hard drive with a new. Which of the following is the BEST course of action? A. C. larger model. explaining to the user the unit will be restored as quickly as possible. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. C. The customer states they have important documents and photos on the drive which cannot be replaced. B. such as a data recovery service. Request the customer to leave the room while the call is answered. Immediately stop working and leave the room to answer the call.CompTIA 220-701: Practice Exam A. Any Time.com Ac tua lTe sts . Ignore the call.co m 267 .www. Answer: D "Pass Any Exam. conducting an initial evaluation of the problem with the customer. until they have completely calmed down.actualtests. C. as the school can be contacted later in day. The technician receives a call and the caller ID shows the call is from the technicians childs school. what has happened to the drive and explain the options available. Document on the service record the steps the technician took to evaluate the drive. Listen calmly to the user. explaining you will remote into the computer and assist in installing the printer. D. Which of the following options is the BEST course of action? A. and then explain why they cannot get the printer installed themselves. Explain to the customer in non-technical terms. Inform the customer about the need to take the call from the school. D. and then tell the user to try the install once again. in case the customer decides to sue for loss of data." . B. use MMC to grant administrative rights to the user. While the user is talking. Remain positive with the user. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. B. they determine that the hard drive has failed. D. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information.

com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. Which of the following is the NEXT step to take? A. D. Any Time. Which of the following is the NEXT step to take? "Pass Any Exam. Question the user to insure they do not attempt to make changes and break the computer again. Which of the following is the NEXT course of action? . Boot to BIOS/setup and confirm the hardware settings are correct. B." .actualtests. Question the customer on any changes made to the computer before installing the video card. Check the power connections to the equipment and see if there is a surge protector in use. Re-evaluate the repair theory to ensure the issue will not occur again. B. Document the evaluation and actions taken.www.co m The technician has completed the repair action on the computer. Discuss options acceptable to the customer to address the issue. Test the computer to determine the probable cause of failure. the video card is failing. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. . C.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. Check the work area and keyboard for foreign substances. D. They have checked the printer and found coworkers have been printing documents. Replace the PS2 keyboard with a USB keyboard and try again. Establish the probable cause of the card failure for the customer. D. C. C. Install an on hand video card and show the customer it is repaired. B. Which of the following would be the NEXT evaluation step? tua lTe sts A.

Check that the network printer is connected to the USB port on theusers computer. D. check Network Places to ensure proper card functionality. After installing the card with the administrative account. D.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. B. Any Time. C. Ask the customer if they have installed a local printer at home. B.CompTIA 220-701: Practice Exam A. C. The technician has to turn on plug and play before the scanner will work. After installing the card. C. D. ensure the phone and modem properties are set for the local area code. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. The technician has to boot.www. plug in the scanner. and then install the drivers. Answer: B QUESTION NO: 888 A. Which of the following actions will BEST resolve the issue? A. have the customer test the card using their log in. Which of the following describes the NEXT step to take? lTe sts . as this may have deleted the network printer. The technician needs to install the scanner using the instructions provided. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer." . Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam.co m 269 . and then configure the card using the administrative account. B. The technician has to use Device Manager to update the drivers and then attach the scanner.actualtests. Install the card using the customers log in. Ask the customer to open the printer properties and check the page size and paper orientation. After inserting the PCMCIA card.

Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. B. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. TELNET C.actualtests. NETBEUI is designed to be used on small size LANs. If the external keyboard number lock is toggled on.com 270 Ac A. NETBEUI is unavailable on non-Windows operating systems. Docking stations will only work if an external power supply is connected. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A." . If wireless security is enabled on the network. B. HTTP B. the embedded keyboard will not function correctly. C. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. DNS D. When the Bluetooth function is enabled.co m . D. "Pass Any Exam. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. C.CompTIA 220-701: Practice Exam A. B. Bluetooth devices will need to add the security code. C. D. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . Any Time.www. the Infraredport will no longer function. NETBEUI can only be used on pre-Windows NT networks. A.

NETBEUI can only be used with DHCP.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. and verify the correct tray is being selected before printing. NETBEUI is not a routable protocol.www. D:\i386\tools /cmdcons C. tua lTe sts A customer reports that a computer can no longer print. run a self-test. They have a larger platter than other magnetic devices. Redirect the customer to another printer if available. They require more power than other drive types. and begin running diagnostics on the printer. B. Answer: A. "Pass Any Exam. Reinstall the printer drivers. and send a print job.actualtests. Which of the following is the BEST approach the technician should take? . Ask the customer which printer the customer prints to. They are susceptible to failure typically caused by strong vibration or rough handling. run a print engine test. is setup as the default printer. ensure the device is still online. B. C. D:\i386\utilities\console D.CompTIA 220-701: Practice Exam D. and then attempt to print from the computer.com Ac A. D. The customer works at a company where the users all print to networked printers. They have no moving parts and can tolerate vibration. turn the printer off and on. D:\i386\tools\console B.co m Answer: D 271 . Any Time. C. turn the printer off and on." . Verify which printer the customer prints to. E. D. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A.

IDE drive C. but not CD media. C. DVD drives can readBlu-Ray media. C. more reliable. D. more reliable. and require more power. which of the following holds true? A.com Ac tua lTe A. and require more power. Solid state drives are slower. and require less power. DVD media. B. DVD media. Blu-Ray drives can read Blu-Ray media. B.www. D. but not CD media. DVD drives can readBlu-Ray media.actualtests. and require less power. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. more reliable.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . Any Time. DVD media. and CD media. Solid state drives are faster. USB hard drive B. and CD media. Solid state drives are slower. Solid state drives are faster. Blu-Ray drives can read Blu-Ray media. more reliable." . magnetic drives. Flash drive D. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. SATA drive sts . DVD media.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs.

20 B. 21 C.co m . FTP B. C. where a router interconnects devices on a network. Liquid cooling systems are more effective at cooling the processor. "Pass Any Exam. C. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol." .www. and a switch transmits data directly to the device. Which of the following ports needs to be blocked to prevent Internet access? A. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. Liquid cooling systems are less effective at cooling the processor. Liquid cooling systems are less efficient than the traditionalheatsink technology.CompTIA 220-701: Practice Exam A. 23 D. D. where a router interconnects one or more networks.actualtests. FTPS C.com 273 Ac tua lTe QUESTION NO: 901 sts . HTTPS D. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. A switch interconnects devices on the same network to be able to communicate. B. A router broadcasts all data packets that are sent on the network. Any Time. B. A switch interconnects one or more networks. by default? A. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A.

C. Suspend D." . A switch broadcasts all data packets that are sent on the network.actualtests.co m 274 . Backup the hard drive. B. Wake on LAN (WOL) B. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC. Any Time.www. NTFS B. CDFS D. Partition the hard drive. Hibernate Answer: D "Pass Any Exam. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional. and a router transmits data directly to the device.CompTIA 220-701: Practice Exam D. which of the following file system formats would be the BEST choice for security purposes? A.com Ac tua lTe sts . Standby C. D. FAT32 C. Update the device drivers. which of the following is the BEST task to perform? A. Format the hard drive.

WPA was an upgrade. Broadcast name B. Encryption type D." . Security key used C. SAFER+ is used to encrypt Bluetooth communications.actualtests.com 275 Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A. WPA D. but that could be easily hacked. WEP2 C. Device Manager B. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam.www. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A. Any Time. System Information C.11i network standard that ensures the most secure wireless encryption. WEP B.co m . WEP was the original encryption standard developed for WiFi networks. Disk Management D. WPA2 Answer: D Explanation: WPA2 is the more secure 802. but WPA2 was the most secure standard.

Port 25 has been opened. Ctrl + Alt + L D. Ctrl + Alt + Esc B. A program that appears to be harmless but has a malicious agenda. B. B. Fingerprint scanner C. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts .CompTIA 220-701: Practice Exam A.co m 276 . A malicious program that spreads itself in a system without the need of a host. Port 25 is no longer being used. "Pass Any Exam. Which of the following has MOST likely been performed? A. Any Time.com Ac A. Malicious code that can propagate itself to different host files. A program that is used to track user information for commercial reasons. IR scanner B.actualtests. C. D. QUESTION NO: 910 Which of the following BEST describes a virus? A. Windows Key + D C.www. Drive lock D." . Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.

C. D. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. Data has been restored. Biometrics C. m Answer: B . Data has been backed up.www. Username and password B. D. Which of following drive types did the technician install? A.actualtests.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. B. The hard drive has been reformatted. IDE C." . Port 25 is setup for port forwarding. BIOS security D. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. Any Time. Solid state Answer: D "Pass Any Exam. Port 25 is running at full duplex.com 277 Ac tua lTe sts .CompTIA 220-701: Practice Exam C. SATA B. PATA D. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A. The hard drive is set to pre-format conditions.

CCD barcode reader B. Laser barcode reader C. FDD D. Optical C. Dual-layer DVD B. Single-layer DVD D.www. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4. IR keyboard D." .actualtests.7GB of data. Floppy disk C. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam.co m 278 .7GB? A.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Solid state B. Any Time. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4.com Ac tua lTe sts .

Task Manager B. Degauss D. HDMI B.co m 279 . DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A.com Ac A." .CompTIA 220-701: Practice Exam A. My Computer D. My Network Places B.www. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . Control Panel C.actualtests. S-Video C. Any Time. VGA D. Task Bar D. Event Viewer "Pass Any Exam. Resolution C. Auto Alignment B. Start Menu C.

www." .co Which of the following network connections uses an analog signal? m 280 . Satellite . Which of the following is an example of this feature? tua lTe sts A.com Ac Biometric authentication is a security feature preventing access to a device. Verbal recognition D. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A. "Pass Any Exam. Wireless B. Dial-up C.actualtests. Fingerprint scan B. Password C. Satellite C. Dial-up B. Cable D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Any Time. DSL D.

5 meters (16 feet) B. 7 meters (23 feet) C.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A. 480Mbps C.0 interface? A.actualtests. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2. Cell phones B. 800Mbps D.1 C. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A. USB 2." . USB 1.0 B.www. Notebooks C.com Ac tua lTe sts . Desktop PCs D.co m 281 . Any Time. PDAs "Pass Any Exam. IEEE 1394a D. 400Mbps B. 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A. 10 meters (33 feet) D.

400Mbps D. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam. 150Mbps B.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A. Control Panel > System Applet > Properties > Advanced Tab D.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 .www. Any Time. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A." . Right click on My Computer > Properties > Network Identification Tab C. 63 D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. 15 C. 800Mbps . Right click on My Computer > Properties > Computer Name Tab B. 7 B. 300Mbps C.actualtests.

actualtests.com 283 Ac A. WindowsVista Business B. Windows Server 2003 C. Intel Itanium C. Intel Pentium 4 Extreme Edition D. Laptop LCD screen B. Any Time.RW drive Answer: B QUESTION NO: 934 In Windows XP. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D.CompTIA 220-701: Practice Exam A. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A. Intel Pentium M B. Intel Core 2 Duo "Pass Any Exam.co m . which of the following is the proper way to delete a print job in queue? A. CRT monitor C.www. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts . Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. Windows 2000 Professional D. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C." . Optical DVD. USB mouse D.

Newer ATX power supplies are 20/24 pin compatible. the technician observes the motherboards main power connector has less pins than the new power supply cable. 6-pin male to 4-pin female B. Newer ATX power supplies do not use pins 21 through 24. C. Which of the following is the BEST reason why this fix worked? A. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. B. The ToggleKeys option is enabled. Answer: B "Pass Any Exam. D. The NumLock option is enabled.co m 284 . Older ATX power supplies are no longer available. Which of the following is the correct cable to use? A. Older ATX power supplies have a separate P4 connector. D.www. The FilterKeys option is enabled. 9-pin male to male C. B. Any Time. After clearing it with the manufacturer. The StickyKeys option is enabled." . 4-pin male to male D. numbers appear on the screen.com Ac QUESTION NO: 939 tua lTe sts . the cable is plugged in and the PC is up and running. Answer: B While replacing an ATX power supply in an older model desktop PC.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard.actualtests. Which of the following is the MOST likely cause of this situation? A. C.

Fiber B.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. Print queue C. Between the CPU and RAM B." .actualtests. On thesouthbridge chip C. Print test page B. Cable C. Printer settings D.com Ac tua lTe sts .co m 285 . On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. Any Time. RDRAM "Pass Any Exam. SDRAM B. On the front side bus D. DDR2 C. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A.www. SODIMM D. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A. DSL D.

Plenum B.actualtests. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 . Non-plenum C. ST C.11n C." .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A.com Ac Which of the following wireless types. RJ-45 D.11a B.11g D. 802.www. BNC B. by default. 802. Any Time. has the GREATEST throughput and amount of coverage? tua lTe sts A. STP D. UTP . 802.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam. 801.

Trojan attack C. Dealing appropriately with confidential materials B. The technician explains this is against company policy.com 287 Ac A. Compliance in the workplace "Pass Any Exam. Maximum output wattage D.CompTIA 220-701: Practice Exam A.co m . Which of the following threats has been attempted? sts . Maximum resistance C.www. Re-install the OS.actualtests. Which of the following is the NEXT step in the troubleshooting process? A. Update the keyboard drivers. Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. Any Time. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone. Attach an external keyboard. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. D." . Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. Denial of Service (DoS) attack D. Maximum input voltage B. Press ctrl + alt + delete on the keyboard. B. C. Social engineering B.

Event Viewer B. 30 meters (100 feet) D.CompTIA 220-701: Practice Exam C.com 288 Ac tua A. 150 meters (492 feet) "Pass Any Exam. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. Exceptions C." . A. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services. Any Time. Which of the following should be used? sts QUESTION NO: 952 . It is company policy that all documents be labeled even if they are not sensitive.www. and ATM. Which of the following security elements governs data sensitivity? A. 328 meters (1076 feet) B.M. analysis and reporting technology (S. Unclassified B. Cultural Sensitivity D.actualtests. Self monitoring. token ring. Despite the stricter performance specifications.R.co m . Professionalism in the workplace D. 100 meters (328 feet) C. Task scheduler C.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. Configuration Utility D.A.

Native resolution B. NiMH C. fixed resolution of an LCD is called the native resolution. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. Any Time. Besides they only receive charge if the voltage is low. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. Pixelation D. A. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. Alkaline D.co m Explanation: The single.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted.actualtests. This chemistry has a high energy density and is lightweight. Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices." .www. NiCd B.com 289 Ac tua lTe sts . . Contrast ratio C.

Higher-quality construction Which of the following is not a requirement for ACPI to function? A. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. the motherboard and processor must support the standard. The BIOS must support ACPI B. You always need to compromise in configuration when you purchase a laptop in your decided budget.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance.actualtests. In addition. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A. YOU must be running Windows 95 or later C.www. Portability B. ACPI must be supported by the computer motherboard. QUESTION NO: 959 "Pass Any Exam. Desktop replacement D. The motherboard must support ACPI D. Any Time.CompTIA 220-701: Practice Exam A." . . Increased performance C. The processor must support ACPI. Answer: B Explanation: You need Windows 98 or later to use ACPI. and the operating system. True B.co m Answer: B 290 . basic input/output system (BIOS). Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers.

CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick. Mouse C. Any Time. EMI Answer: A "Pass Any Exam. 200 MHz and 266 MHz with operational voltage 2. CRT D. 72-pin SIMM C. The SIMM is the predecessor to the DIMM. RFI B. such as wireless communications. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. ESD C. The SDR SDRAM uses DIMMs with 168 pins. Point stick D.5v.actualtests.co m 291 . 168-pin DIMM B. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development.www. Touchpad B." .com Ac tua lTe sts . 184-pin DIMM D.

Windows loads only basic files and drivers so that you can find out the configuration errors easily. The video card manufacturer's website C. Run Windows without processing AUTO EXEC. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode. D. thus forming an image on the drum? "Pass Any Exam.BAT and CON FIG.www.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers. Boot the system without scanning drives.com 292 Ac tua lTe sts A. The manual that came with the card D. Any Time. DOS B. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Start Windows using only basic files and drivers.actualtests.) A. The server log Answer: B. Skip loading the Registry. Worm C.co m What does Safe Mode allow you to do? . Another computer with the same video card B. C.SYS B. . Where could you check for troubleshooting information? (Choose all that apply. Logic bomb D." .

Developing D. What can we benefit from a password generator? lTe sts .com Ac tua A password generator can be part of a password manager. Generators eliminate the requirement to establish log-in attempt limitations. Any Time.EXE "Pass Any Exam. B. C. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A. RDISK. Generators eliminate a user's tendency to create passwords that can be a security liability.CompTIA 220-701: Practice Exam A. Defective toner cartridge B. it can be easier to use a password generator based on that set of rules than to manually create passwords. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A. Writing B. Generators create new passwords every time a user signs in to prevent social engineering. Transferring C. Dirty drum D. Generators extend the requirement to periodically change passwords." .co m 293 .actualtests. Brokenfuser Answer: B QUESTION NO: 967 A. D. thus forming an image on the drum. Automated System Recovery (ASR) B.www. When a password policy enforces complex rules. Worn pickup rollers C.

AC out B. DVD media. Any Time. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A.com 294 Ac tua lTe sts .actualtests. CSMA/CA D. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. CSMA/CD "Pass Any Exam. of power supplies and AC adapters? A. AC in. and CD media. DC in.CompTIA 220-701: Practice Exam C. False Answer: A QUESTION NO: 970 Of the following voltage pairings.co m . ISO C. DC out D." . respectively. A. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. DC in.www. OSI B. Enhanced Startup Disk (ESD) D. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. DC out C. you need to use Automated System Recovery (ASR). AC out Answer: C Explanation: The AC in. True B. AC in. which one accurately represents the input and output.

11b C.11d is not a commonly implemented standard.11a B.11g tua Which of the following wireless IEEE standards operate on the 2. Although Incremental backup clears the archive bit.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2." . 802.actualtests.11d D.co m . Complete B. you need to select the normal backup type. 802. 802.4GHz radio frequency range and are directly compatible with each other are 802. it only backs up files the files that have changed since the last backup. 802.11g.11a operates in the 5GHz range and 802. There is no such option as Complete backup.www.) lTe sts . QUESTION NO: 973 Answer: B. Normal C. Copy backs up all files but does not clear the archive bit. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam.11b and 802. 802. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit. The normal backup clears the archive bit after backing up to let the system know that the file was backed up.4GHz radio frequency and are directly compatible with each other? (Choose all that apply. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A.com 295 Ac A. Incremental D.

WINNT32. Any Time.44MB D.actualtests. It is the first layer of access control that is intended to delay or deter entrance into a facility. 360KB B. INSTALL. .EXE D. QUESTION NO: 977 "Pass Any Exam.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A.co m 296 . 1. Mantraps C.EXE C. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively. Security zones D." . WINNT. Perimeter security B.88MB.44MB.www. 720KB C. SETUP.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1.BAT B.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A.CompTIA 220-701: Practice Exam A. The extended-density 3½? floppy diskettes can be formatted to 2. 2.

co m . UNDELETE B." . False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A.Only attributes on the file before you replace the file? A. ERASE C. AUTO EXEC. and then remove it from laptop. Configuration file issues C. System. ATT RIB D. which command do you use to remove the Hidden. Any Time.www.CompTIA 220-701: Practice Exam In order to delete and/or replace system files. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. BUS C. A. Swap file issues OE. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. True B. and ReaD.actualtests.com 297 Ac tua lTe sts . Star B.BAT issues D.Boot file issues Answer: C "Pass Any Exam. System files not found B. Ring D.

True B. System "Pass Any Exam.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system.com Ac A.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol.actualtests. False tua QUESTION NO: 983 lTe Answer: A sts A. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A.www. Virus attack D. TCPACKattack B. B. False ." . The server indicates that it has exceeded its session limit. Hidden. Which type of attack is probably occurring? A. Smurf attack C. m 298 . Archive D. Any Time. True B. Read Only C.

actualtests. Cable B. Satellite C. HTTPS Answer: C. FTP C. The attributes such as Encryption and Compression are not supported by FAT 32. Read Only. What services are associated with these ports? (Choose two. eSATA and Express Card/54 are examples of hot pluggable devices A. True "Pass Any Exam. Telnet B. DSL D.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . HTTP D. Compression Answer: A.D QUESTION NO: 986 A. Any Time.B. Refer to the following Internet connectivity methods. You notice that among all of the other ports. They are supported by NTFS files system.) A.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Dial-up Answer: C QUESTION NO: 987 USB.www.CompTIA 220-701: Practice Exam E." . Archive.co m 299 . port 443 and port 80 have been disabled.C. and System attributes on the files. QUESTION NO: 985 You are administering a system that has been locked down for security reasons.

the floppy drive requires no external access. LED Answer: B QUESTION NO: 990 Which of the following password. User Accounts C. Like a hard drive. LDAP Answer: C "Pass Any Exam.actualtests. CRT B. B. Any Time.com Ac tua lTe sts QUESTION NO: 989 . you must insert the connector correctly or the drive can be damaged. once setup. POST B. floppy disk drives can no longer be purchased new. LCD D. Because it is antiquated technology. floppy drives have a 5. BIOS D. Hide answers/explanations Atypical backlight technology is A.www. Although some drives might not clearly key the receptacle for the Berg power connector.co Answer: D m 300 .25-inch form factor and must be installed in the larger drive bays C. is necessary to be entered before booting into the operating system? A.ROM drives. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A.CompTIA 220-701: Practice Exam B. CCFL C. Like DVD. D." .

YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. D. C.www. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. if it is used in a hotel or on an airplane. Floppy D. For example. the portable computer will automatically connect to a wireless network. Any Time. Network C.com Ac tua lTe sts . The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. Which of the following feature enables that? A.co m 301 . "Pass Any Exam. Hardware profile C. a portable computer with a docking station is generally connected to a local wired network. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. B. Roaming profile B. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards." . which statement concerning CPU and RAM configuration is most true? A. Driver signing D. Live CD B.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete.actualtests. however. modern operating system on a computer lacking mutable secondary storage? A.

what is your recommendation so as to avoid the potential damage during transit? A.www.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A. malicious software that is self-replicating and self-propagating B. WAN D. FTP B.actualtests.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. Remove DVD." . a customer calls you and is wondering what requires special attention if he wants to ship a laptop. malicious software that changes the user's home page D. As an experienced technician. Remove Backlight D. VPN C. Any Time.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m . Remove LCD C. During your working hours. HTTP sts . Remove PC card adapters B.com 302 Ac tua lTe A. malicious software that monitors Internet surfing habits C. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company.

A VPN is a secured line of communication between two points through a public network." .com Ac tua lTe Refer to the following descriptions. C:\Win\System32 "Pass Any Exam. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. B. Any Time. IP address B.B A.co m 303 . C:\System\Windows32 C. Subnet mask C.) A. DNS server Answer: A.actualtests. C:\System32\Win B. C. True B. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Default gateway D. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 . D.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A.www.

what is the error that will be generated? . ZIF C. Socket479 B.co QUESTION NO: 1002 m 304 . Windows protection error B.www.actualtests. General protection fault C. Screen D." . It also occurs when a program tries to access a memory address which does not exist. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows.com Ac tua lTe A. QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot.CompTIA 220-701: Practice Exam D. Illegal operation D. Backlight B. LPGA D. Any Time. System lock-up sts When a Windows-based application attempts to access memory another program is using. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A. Inverter C. SPGA "Pass Any Exam.

and then clicking and dragging D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format. Hard disk D. Highlighting the Taskbar and double-clicking in the center tua lTe sts . Controller C. single-layerBlu-ray disc C. The dual layer capacity of Blu -ray disk is 50 GB. Left-clicking the mouse and double-clicking the Taskbar C. double-layer DVD+R B. Host adapter Answer: A "Pass Any Exam. Right-clicking the mouse and dragging the Taskbar to make it bigger B. single-layer DVD. No other given options can store roughly more than 17GB of data. Any Time.com Ac A.R D. Drive interface B. Double-sided. Double-sided." .actualtests. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A.www.co m 305 . Single-sided. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. pausing until the pointer turns into a double-headed arrow. Double-sided. Moving the mouse pointer to the top of the Taskbar.

you explain. What is usually a cause of this? A. Which port will you need to block to prevent Telnet from being used? A. Biometrics "Pass Any Exam. Social engineering B. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system. you notice a discolored area. you decide to use your firewall to block the Telnet protocol.www. you're trying to educate users on the importance of security. 21 B. controller. A HDD magnetically stores data on discs that are known as platters. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. 23 D.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk. Any Time. You explain to them that not every attack depends on implementing advanced technological methods.com 306 Ac tua lTe sts ." .co m . 22 C. Perimeter security D. IDS system C. and a host adapter. Spilled liquid B. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. What term do you use to describe attacks of this type? A. Power surge D. Improper manufacture C. take advantage of human shortcoming to gain access that should otherwise be denied. Some attacks. QUESTION NO: 1007 To increase security.actualtests.

7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A. /help C. 15 B. Any Time.co m 307 . Other companies make use of other named such as i." . A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. lTe sts . to describe their 1394 products. This is because it is not only high speed but also supports isochronous data. which means delivering data at a guaranteed rate. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. 127 C. /? B. A. It was used with trademarked name FireWire.link and Lynx.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple.www. such as video devices. /more Answer: A QUESTION NO: 1012 "Pass Any Exam. which can connect up to __peripherals in a daisy-chained topology. 63 D. /and D.actualtests.

actualtests. sts . A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. Ink cartridge B. Left-click a directory and choose Find. Run search.exe at the command prompt.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle. Ping B. Answer: D "Pass Any Exam.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper.www. how can you start a search for files and folders? A. Daisy wheel D. Tracert D. This ink is fired through Ink Cartridge. C. Any Time. B.co m 308 . Ipconfig C. Paper tray Answer: A QUESTION NO: 1014 In Windows XP." . Click Start-> All Programs-> Search. Click Start-> Search. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A. D. Toner cartridge C. Toner cartridge are used in Laser toner cartridges contain dry ink (toner).

Use a cart for heavy objects. This is not a valid IP address . Answer: B. which of the following are good procedures to follow? (Choose all that apply.actualtests. Carry monitors with the glass face away from your body.) A.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Ensure that there are no safety hazards in your path. Class A B. Class B C. Berg "Pass Any Exam.C.18. Any Time. Keep records of accident reports.226.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. AT system connector B. C.) A.1. Attend yearly OSHA safe work environment seminars. Answer: C.co m You have a computer with the IP address 171. Display an OSHA poster in a prominent location.www.com 309 Ac tua lTe sts A. What class is this address? . D. B. D. Class C D." . B. Lift by bending over at the waist.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment. C. Provide properly maintained tools and equipment.

without sacrificing the mobile computing functionality of the machine. A broken cleaning blade Answer: C.D QUESTION NO: 1022 "Pass Any Exam. you see residue from previous images on the output.www. True B.) A. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. ." .com Ac tua lTe sts The docking station adds expansion capabilities. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. S3 D.CompTIA 220-701: Practice Exam C. S1 B. A faulty transfer corona wire B. A bad erasure lamp D. For example. What two things are the most likely causes of this problem? (Choose two. to a laptop. Molex D. S4 QUESTION NO: 1020 A.co m Answer: C 310 . as well as additional ports.actualtests. An overheating printer C. Any Time. S2 C. ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A.

C.com 311 Ac tua lTe sts . but he has no idea what the problem is. Memory cards C. you are responsible for fixing the problem. The 4 pin Berg connectors provide power "Pass Any Exam. the customer is anxious to know when he might come back to pick up his computer. D. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year. C. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9.co m . Thumb drives B.state drives D. B. What is the best answer to that? A. Molex connectors are used with PATA hard drives. Therefore they use Molex connectors. SoliD.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A.www." . Inform the customer that others are waiting. Recently. he takes the computer to the Repair Center and as a technician. Ask the customer to check daily to see when it is completed. SATA hard drives most often use the same type of power connector as PATA hard drives. there is something wrong with it. Ask the customer when they would like to have the work completed.actualtests. The technician will get back to them as soon as possible. D. Before leaving the Repair Center. Any Time. So. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. Give the customer an estimated time for repair based on the technicians assessment. while Berg connectors are used with floppy drives. B.

The charge below 3.000volts D. It also allows you to write notes directly on the screen with a special pen called stylus.co m . Luggable B. The P8 and P9 connectors are used by AT-based motherboards.CompTIA 220-701: Practice Exam supply to floppy drives.actualtests. Netbook D.www. Any Time. Both SATA Power connector and Molex connector cannot be used on the same drive. SATA hard drives and PATA hard drives do not use the same type of power connector. 300volts B. "Pass Any Exam. It has a fliparound screen and can be held like a large notebook.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A.000 volts to feel a shock. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors. lTe sts . Tablet C.com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3. 300. 30. 3.000volts C. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A." . Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting.000 volts is below human sensation.

" .com Ac tua lTe sts .actualtests. True B.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB. eSATA and Express Card/54 are examples of hot pluggable devices A.www.co m 313 . False Answer: A "Pass Any Exam. Any Time.

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