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Management Information Systems Chapters 1-3

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Management informations systems 9th edition

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1.

51) What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools? A) cost/use matrix B) time/space matrix C) space/cost matrix D) task/time matrixs
B) Time/space matrix

2.

52) The term .management information systems. designates a specific category of information systems serving: A) middle management functions. B) integrated data processing throughout the firm.

C) transaction process reporting. D) senior management.
A) Middle management functions
3.

53) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time? A) ESS B) DSS C) TPS D) MIS
D) MIS

4.

54) A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n): A) decision support system. B) transaction-processing system. C) management-level system. D) executive support system.
B) Transaction-processing system

5.

55) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? A) DSS B) ESS C) MIS D) TPS
A) DSS

6.

56) Development and support services for a firm's business systems are provided by: A) IT educational services. B) Application software services. C) IT management services. D) IT standards services.
B) Application software services

7.

57) Engineers and architects are examples of: A) production workers.

59) Decision-support systems are also referred to as: A) business intelligence systems. D) an extranet. D) manufacturing and production. 60) Buying or selling goods over the Internet is called: A) e-business.B) middle management. A) Business intelligence systems 10. D) Microsoft SharePoint. B) Onehub. C) Lotus Notes. B) e-commerce. C) sales and marketing. customers. employees. 61) The five basic entities that make up any business are suppliers. C) Lotus Notes 9. B) E-commerce 11. C) business model systems. C) an intranet. 58) The most widely used collaboration software tool used by very large firms is: A) Google Apps. and: A) invoices and payments. D) senior management. C) knowledge workers. B) business information systems. 62) Which of the following is a cross-functional business process? A) Fulfilling a customer order B) Identifying a customer C) Creating an invoice . D) executive support systems. B) its environment. products and services. C)Knowledge workers 8. A) Invouces and Payments 12.

C) Regulations 15. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications. decentralized structure. What system do you recommend to improve the company's business processes and increase their profit margin? A) Video conferencing system. minimize the time spent communicating with the client. for improving collaboration B) KMS. D) Collaboration may be a short-lived activity. 14. 63) Which of the following statements is NOT true about collaboration in a business setting? A) Meaningful collaboration requires a supportive business firm culture and the right. is a business communications consultancy that services many clients in different industries throughout the U. B) politics. C) Collaboration is many-to-many activity as opposed to a one-to-one or one-to-many activity.S. B) The evidence of the business benefits of collaboration are largely anecdotal. to enable quick collaboration over the Internet.. D) technology. 64) Key forces in a business's immediate environment include: A) economy. C) Collaboration is a many-to-many activity as opposed to a one-to-one or oneto-many activity. typically delivered via documentation in different media. C) regulations. for minimizing redundant work on similar clients C) Extranet. lasting just a few minutes. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. to maintain easily accessible customer records to minimize the time . to help improve their profit margin. 65) You have been hired by Inspiration Inc.D) Hiring an employeee A) Fulfilling a Customer Order 13. Inspiration Inc. and minimize the amount of paperwork needed D) CRM.

spent looking for client data C) Extranet. 69) Checking for product quality is an activity associated with the ________ function. minimize the time spent communicating with the client. 66) to? A) CRM B) TPS C) MIS D) KMS D) KMS Which type of information system would an intranet be most easily adapted 17. 16. 67) ________ systems provide information to coordinate all of the business processes that deal with customers in sales. and customer retention. A) CPS B) CRM C) ESS D) MIS A) CPS 18. A) CIO B) CEO C) CIT D) CFO A) CIO 19. A) human resources B) sales and marketing C) manufacturing and production D) finance and accounting C) Manufacturing and Production 20. 68) A ________ is a senior manager who oversees the use of IT in the firm. marketing. and service to optimize revenue. 70) A wiki is a type of: A) social networking site. and minimize the amount of paperwork needed. . customer satisfaction. to enable quick collaboration over the Internet.

C) Web site designed for collaborative writing and editing. D) Enabling a company to work collaboratively with customers and suppliers. manufacturers. A) Supply-chain management B) Collaborative distribution . C) Enabling speed of communicating. 21. e-business processes. A) middle management B) operational C) end-user D) senior management D) Senior Management 25. C) operational management. A) Enabling business functions and departments to share information. 73) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods? A) ESS B) DSS C) MIS D) TPSng. distributors. 75) ________ systems integrate and share information from suppliers. C) Web site designed for collaborative writing and editing. 72) Employees that assist with paperwork at all levels of the firm are called: A) data workers. and logistics companies.B) blogging. 22. B) service workers. 71) What is the most important benefit of an enterprise application? A) Enabling business functions and departments to share information. D) video conferencing. D) knowledge workers. A) Data Workers 23. 74) ESS are specifically designed to serve the ________ level of the organization. A) ESS 24. B) Enabling cost-effective.

28. 26. A) manufacturing and production B) human resources C) sales and marketing D) finance and accounting C) Sales and Marketing. usable by other parts of the business. C) are in the service sector and require close coordination. and collaboration. 76) Promoting the organization's products or services is a responsibility of the ________ function. B) involve knowledge that can't be put into an information system. A) management information system . A) CIO B) CKO C) CIP D) CPO D) CPO 29. 80) A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository. 79) Which of the following types of system could be used to enable different firms to work collaboratively on a product? A) KMS B) intranet C) extranet D) CRM C) Extranet 30.C) Reverse logistics D) Enterprise planning A) Supply-chain management. B) Involve knowledge that can't be put into an information system. 78) The ________ is responsible for ensuring that the company complies with existing data privacy laws. 27. D) require intense levels of interaction with clients. 77) Interaction jobs are those jobs which: A) are performed typically by operational-level employees.

A) Management Information Systems 32. 83) Which of the following tools is NOT one of the most important 15 types of collaboration software tools? A) e-mail and instant messaging B) screen sharing C) video conferencing D) video streaming D) Video Streaming 34. 81) These systems are designed to summarize and report on the company's basic operations. and home financing costs for employees in all company divisions would fall into the category of: A) management information systems. A) Management Information Systems 33. C) Provide an efficient customer response system 35. house-hunting. D) knowledge management systems. B) executive-support systems. C) provide an efficient customer response system. 84) Wal-Mart's continuous replenishment system allows it to: A) strengthen customer intimacy. C) transaction support systems. 85) Which of the following illustrates the use of information systems to focus on market niche? . 82) A relocation control system that reports summaries on the total moving. B) provide mass customization. A) Management information systems B) Transaction processing systems C) Executive information systems D) Decision-support systemsion. D) achieve economy of scale.B) enterprise system C) automatic reporting system D) transaction processing system D) Transaction processing system 31.

D) TQM. 86) Seeing quality as the responsibility of all people and functions in an organization is central to the concept of: A) Six sigma. C) cycle time reduction. D) TQM 37. 36. D) Wal-Mart's use of information systems to produce products and services at a lower price than competitors. 87) Network economics: A) balances the high cost of adding new members to a community against the lower cost of using network infrastructure. B)AutoNation's use of information systems to determine which models and options they are most likely to buy.A) Chrysler Corporation's use of information systems to facilitate direct access from suppliers to production schedules. B) AutoNation's use of information systems to determine which models and options they are most likely to buy. B) Sees the cost of adding new members as inconsequential 38. 88) Which of the following can force a business and its competitors to compete on price alone? A) Poor process efficiency B) Demand control C) High product differentiation D) Transparent marketplace D) Transparent Marketplace . B) quality control. C) Dell's use of information systems in selling made-to-order PCs directly to customers. B) sees the cost of adding new members as inconsequential. D) applies the law of diminishing returns to communities of users. C) applies traditional economics to networked users.

43. B) customer intimacy. 93) An information system can enhance core competencies by: A) encouraging the sharing of knowledge across business units. C) Helps a firm identify points at which information technology can most effectively to enhance its competitive position. outbound logistics. operations. 92) The value chain model: A) categorizes four basic strategies a firm can use to enhance its value chain. D) categorizes five related advantages for adding value to a firm's products or services. technology. 91) The primary activities of a firm include: A) inbound logistics. C) procurement. operations. inbound logistics. B) sees the supply chain as the primary activity for adding value. operations. B) creating educational opportunities for management. C) helps a firm identify points at which information technology can most effectively to enhance its competitive position. 90) A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces? A) Low number of suppliers B) Product differentiation C) New market entrants D) Traditional competitor C) New Market Entrants 41. outbound logistics. B) procurement. and service. operations. and service. . A) Inbound lagistics. C) new products and services. 42. sales and marketing. sales and marketing. C) New products and services 40. D) competitive advantage. outbound logistics. and service. technology. and service. operations. technology.39. 89) Blockbuster's move to include online movie rental as a part of its services illustrates the use of information systems for: A) survival. sales and marketing. D) inbound logistics. and outbound logistics.

and marketing operations to units in other countries. D) telecommunications. D) allowing operational employees to interact with management. 98) The ________ strategy concentrates financial management and control out of a central home base while decentralizing production. sales. 97) The greatest impact the Internet has had on globalization is in lowering the costs of: A) entry to global-scale operations. 95) An information system can enable a company to focus on a market niche through: A) complex trend forecasting. C) intensive customer data analysis. distributors. D) value chains of its suppliers and customers. A) Entry to global-scale operations 48. B) network infrastructure.C) providing better reporting facilities. ??? 44. A) franchise . distributors. B) value chains of its suppliers. D) intensive product trend analysis. B) Value chains of its suppliers. and customers. C) value webs of its industry. B) tailoring products to the client. C) Intensive customer data analysis 46. 47. 96) A firm's value chain is linked to the: A) value webs of its suppliers and distributors. A) Duplicated B) Decentralized C) Centralized D) Networked D) Networked 45. and customers. C) labor. 94) ________ systems are those in which development occurs at the home base but operations are handed over to autonomous units in foreign locations.

50. C) it is difficult to streamline many business processes. or if two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating: A) value chains. B) Six sigma. 101) Many reengineering projects do not achieve breakthrough gains in performance because: A) workflow management is difficult to achieve.B) transnational C) multinational D) domestic exporter C) multinational 49. B) document management is difficult to achieve. 99) Which competitive force best categorizes the threat Netflix posed to Blockbuster? A) Rivalry among traditional competitors B) Bargaining power of customers C) Substitute products and services D) Threat of new market entrants C) Substitute products and services. C) benchmarking. 102) When the output of some units can be used as inputs to other units.4 defects per million opportunities is central to the concept of: A) TQM. D) Synergies . B) value webs. D) cycle time reduction. D) organizational change is difficult to manage. 100) The reduction of errors to 3. C) core competencies. B) Six Sigma 51. D) synergies. d) Organizational change is difficult to manage 52.

D) Focus on Market Niche 54. . less immediate environment? A) stockholders B) regulations C) economic trends D) shipping firms C) Economic trends 57. 106) Which of the following is an example of a key force in a firm's broader. or virtual products. D) market niche strategy. D) focus on market niche. B) uses Internet technology to maintain a virtual storefront. D) uses the capabilities of other companies without being physically tied to those companies. B) virtual world. they are using a: A) product differentiation strategy. 103) Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to: A) increase efficiency. 107) Second Life is an example of a: A) mind mapping tool. D) Uses the capabilities of other companies without being physically tied to those companies 55.53. 104) A virtual company: A) uses Internet technology to maintain a networked community of users. D) Market Niche Strategy 56. C) social networking site. C) strengthen customer intimacy. C) mass customization strategy. 105) When a firm provides a specialized product or service for a narrow target market better than competitors. B) process efficiency strategy. B) differentiate their service. C) provides entirely Internet-driven services.

C) day-to-day processes of production. B) Long-range planning activities of senior management. 110) These systems are designed to support organization-wide process coordination and integration. A) Decision-support systems B) CRM C) Management information systems D) Enterprise applications D) Enterprise Application 61. 112) The use of digital technology and the Internet to execute the major business processes in the enterprise is called: A) MIS. 109) Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years? A) MIS B) ESS C) TPS D) DSS A) MIS 60. . 108) The principal liaison between the information systems groups and the rest of the organization is a(n): A) programmer. D) systems analyst. D) Systems analyst 59. B) enterprise applications. B) Virtual World 58. B) long-range planning activities of senior management. B) information systems manager. 111) Executive support systems are information systems that support the: A) decision-making and administrative activities of middle managers.D) wiki. 62. D) knowledge and data workers in an organization. C) CIO.

115) ________ support making decisions that are unique. rapidly changing. and service workers. 114) These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance. A) Senior management. operational management. The guides include multiple image files and text documents. B) senior management. A) Knowledge management systems B) Transaction processing systems C) Decision-support systems D) Management information systems C) Decision-support systems 65. middle management. and operational management. D) management. D) e-business. A) Decision-support systems B) Management information systems C) Executive support systems D) Transaction processing systems A) Decision-support systems 66. D) E-business 63. and workers. and operational management. data workers. 113) The are: A) senior management. 116) You work for a highly successful advertiser that is just about to expand nationally. knowledge workers.C) e-commerce. and Operational Management. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. and not easily specified in advance. What system will best serve these needs? A) A wiki B) An extranet with KMS capabilities C) An ESS with collaboration capabilities . C) management. Middle management. three principal levels of hierarchies within a business organization 64.

You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. A) Management information B) Decision-support C) Transaction processing D) Executive support D) Executive support 70. 68. falls into which category of information system? A) DSS B) KWS C) MIS D) TPS D) TPS 69. Which type of system will most efficiently provide a solution? A) Intranet B) Extranet C) Enterprise system D) CRM B) Extranet . D) Electronic Meeting software.D) A TPS with KMS capabilities B) An extranet with KMS capabilities 67. such as the one selected by Johnny's Lunch in the chapter case study. 119) ________ systems often deliver information to senior executives through a portal. 118) A POS system. 120) You manage the Information Systems department at a small startup Internet advertiser. 117) Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously? A) blog B) group calendar C) team room D) electronic meeting software.

outbound logistics. B) A PC manufacturer's use of information systems in selling build-to-order PCs directly to customers. 124) Which of the following illustrates the use of information systems to achieve product differentiation? A) A retailer's use of information systems to produce products and services at a lower price than competitors. and procurement. 121) The support activities of a firm include: A) organization infrastructure. C) A car dealer's use of information systems to determine which models and options its . D) Inbound logistics. sales and marketing. technology. A) Domestic exporters B) Transnational firms C) Multinational firms D) Franchisers D) Franchisers 73. and procurement. human resources. D) inbound logistics. 123) A ________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively. sales and marketing. organization infrastructure. human resources. 122) ________ typically develop a single information system. technology. usually at the home base.71. technology. A) value web B) consortia C) value chain D) business network A) Value Web 74. outbound logistics. 72. C) organization infrastructure. outbound logistics. and service. technology. sales and marketing. and technology. and service. and then replicate it around the world. B) inbound logistics.

126) The four basic strategies a company can employ to deal with competitive forces are: A) (1) strengthen customer and supplier intimacy.. (3) product differentiation. (3) product differentiation. C) (1) focus on market niche. and (4) implement demand control. (2) focus on market niche. B) (1) increase process efficiency. (3) focus on market niche. 125) Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy? A) Wal-Mart's use of information systems to produce products and services at a lower price than competitors. D) (1) strengthen customer and supplier intimacy. . B) Dell's use of information systems in selling made-to-order PCs directly to customers. (2) implement demand control. and (4) implement demand control. (3) mass customization. (3) product differentiation. (2) focus on market niche. and (4) low-cost leadership. A) (1) Strengthen customer and supplier intimacy. and (4) low-cost leadership. D) Chrysler Corporation's use of information systems to facilitate direct access from suppliers to production schedules.customers are most likely to buy. (2) focus on market niche. C) AutoNation's use of information systems to determine which models and options they are most likely to buy. 76. D) Chrysler Corporation's use of information systems to facilitate direct access from suppliers to production schedules. B) A PC manufacturer's use of information systems in selling build-to-order PC's directly to customers 75. and (4) low-cost leadership. D) An automobile manufacturer's use of information systems to facilitate direct access from suppliers to production schedules. (2) product differentiation.

books. bill payments B) Air travel. 131) In a business environment. books. books. when. B) provide a sense of community. music D)Air Travel. Music. D) Accomplish the task at hand 82. IT-supported consortia and symposia D) By encouraging the entry of new competitors C) By building industry-wide. and how are provided by: . 127) To what competitive force did the printed encyclopedia industry succumb? A) Customer's bargaining power B) Low cost of entry C) Substitute products or services D) Positioning and rivalry among competitorsxs C) Substitute products or services 78. B) customers only. Books. air travel. books D) Air travel. 128) Psychological for: A) producers only. 129) How are information systems used at the industry level to achieve strategic advantage? A) By raising the bargaining power of suppliers B) By enforcing standards that reduce the differences between competitors C) By building industry-wide. 132) Policies that determine which information technology will be used. C) prevent miscommunication. D) accomplish the task at hand. 130) Which industries did the first wave of e-commerce transform? A) Real estate. bill payments C) Real estate. 81.77. D) neither customers nor producers B) Customers only aspects play a significant role in the definition of quality 79. IT-supported consortia and symposia 80. C) both customers and producers. the focus of collaboration is to: A) foster better communication.

on. A) Satellite TV 87.em. 133) The Internet raises the bargaining power of customers by: A) making information available to everyone. D) workflow management. D) Application software services. C) creating new opportunities for building loyal customer bases. C) IT standards services. D) satellite radio. 137) Which of the following industries has the lowest barrier to entry? A) Automotive B) Restaurant C) Airline . 83. B) business process reengineering. B) the Internet. 84. D) Workflow Management the steps taken to complete a business task more efficiently 86. D) making more products available. C) business process management. B) IT educational services. 135) Streamlining is called: A) workflow reengineering. A) Duplicated B) Networked C) Centralized D) Decentralized D) Decentralized 85.A) IT management services. 136) A substitute product of most concern for a cable TV distributor is: A) satellite TV. C) IT Standards services.. C) broadcast TV. 134) ________ systems are those in which each foreign unit designs its own unique information system solutions. A) Making information available to everyone. B) lowering transaction costs.

B) print publishing. 141) Which of the following is not one of the competitive forces of Porter's model? A) Suppliers B) External environment C) Customers. due to infrastructure requirements. D) Other competitors B) External Environment 92. 140) ________ is the ability to offer individually tailored products or services using the same production resources as bulk production. A) Demand customization B) Mass customization C) Personalization D) Size customization B) Mass Customization 91. B) increases the difference between competitors because of the wide availability of information. 142) The emergence of the World Wide Web acted as a disruptive technology for: A) the typewriter industry. . 89. D) imposes a significant cost of entry.D) Computer-chip B) Restaurant 88. 138) Internet technology: A) makes it easy to sustain operational advantages. C) makes it easy for rivals to compete on price alone. 139) ________ systems are those in which systems development and operation occur totally at the domestic home base. C) Makes it easy for rivals to compete on price alone. A) Decentralized B) Centralized C) Networked D) Duplicated C) Networked 90.

C) compares the efficiency and effectiveness of your business processes against strict standards. 146) In network economics. 94. 144) Which of the following is not a benefit of implementing CAD systems? A) Reducing the time spent on benchmarking B) Reducing the time spent on completing a design C) Ability to review designs for errors prior to production D) Ability to make changes to digital models without building physical prototypes A) Reducing the time spend on benchmarking. C) decreases as more people use them. D) PC manufacturers. suppliers. C) best practices. B) core processes. 145) The most successful solutions or methods for achieving a business objective are called: A) best processes. the value of a commercial software vendor's software products: A) increases as more people use them. D) allows industry participants to develop industry-wide standards. D) increases due to higher marginal gain in output. 147) The ________ strategy is characterized by heavy centralization of corporate activities in the home country of origin. C) Best Practices 96. and trading partners.C) microprocessor firms. A) Increases as more people use them 97. . B) Print Publishing 93. B) is used to measure the speed and responsiveness of information technology. 143) Benchmarking: A) synchronizes the business processes of customers. 95. B) decreases according to the law of diminishing returns. D) benchmarks. C) Compares the efficiency and effectiveness of your business processes against strict standards.

. D) the point of no return. D) fewer suppliers. A) the law of diminishing returns. C) global suppliers. C) Businesses to sell their products on a global scale 99. B) supply and demand. 149) The more any given resource is applied to production. 148) Globalization allows: A) businesses to use the capabilities of other companies without being physically tied to those companies. until a point is reached where the additional inputs produce no additional output is referred to as: A) the law of diminishing returns. C) businesses to sell their products on a global scale. C) inelasticity. B) local suppliers. the lower the marginal gain in output. A) More Suppliers <question> 51) What analytical framew ork and uses of collaboration tools? A) cost/use matrix . B) information systems to more fully utilize Internet capabilities.150) A firm can exercise greater control over its suppliers by having: A) more suppliers. 100.A) multinational B) domestic exporter C) franchise D) transnationalonslace B) Domestic Exporter 98. D) information systems to enhance core competencies.

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