Memorable Solutions

Hotel Pre-Opening Template
ID

Task Name

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41

A&G
Controls
Insurance
Determine Insurance Needs
Research Insurance Providers
Select Insurance Providor(s)
Ensure insurance is activated
Purchasing & Receiving
Implement purchase order system
Develop Inventory Management Reports
Payroll
Establish payroll procedures
SOP's
Develop A&G SOP's
Accounting Manual
Establish hotel credit policy and procedures
Develop internal forms
Set-up Cash Deposit Procedures
Banking
Set-up bank accounts
Set-up credit card agreements
Obtain licenses and permits
Liquor License
Business Licenses
Environmental Permits
Sales Tax Permit
Third Party Agreements
Leases
Retail
Develop Standards of Performance
Develop RFP
Release RFP
RFP Deadline
Lesee Selected
Lease executed
Employee Orientation
F&B
Develop Standards of Performance
Develop RFP
Release RFP
RFP Deadline

michaelchaffin.com

Duration
146 days
60 days
22 days
5 days
10 days
5 days
2 days
30 days
30 days
10 days
10 days
10 days
30 days
30 days
30 days
30 days
30 days
30 days
10 days
5 days
10 days
60 days
60 days
30 days
30 days
30 days
116 days
116 days
116 days
10 days
1 day
10 days
45 days
10 days
30 days
10 days
116 days
10 days
1 day
10 days
45 days
Page 1

Start
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 1/22/04
Thu 1/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Fri 1/16/04
Fri 1/30/04
Fri 4/2/04
Fri 4/16/04
Fri 5/28/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Fri 1/16/04
Fri 1/30/04

Finish
Thu 7/22/04
Wed 3/24/04
Fri 1/30/04
Wed 1/7/04
Wed 1/21/04
Wed 1/28/04
Fri 1/30/04
Wed 2/11/04
Wed 2/11/04
Wed 1/14/04
Wed 1/14/04
Wed 1/14/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 1/14/04
Wed 1/7/04
Wed 1/14/04
Wed 3/24/04
Wed 3/24/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Thu 6/10/04
Thu 6/10/04
Thu 6/10/04
Wed 1/14/04
Thu 1/15/04
Thu 1/29/04
Thu 4/1/04
Thu 4/15/04
Thu 5/27/04
Thu 6/10/04
Thu 6/10/04
Wed 1/14/04
Thu 1/15/04
Thu 1/29/04
Thu 4/1/04

Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA

Predecessors

4
5
6

30
31
32
33
34
35

38
39
40

Memorable Solutions

Hotel Pre-Opening Template
ID
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82

Task Name

Duration

Lesee Selected
Lease executed
Employee Orientation
Financial Reporting
Daily Revenue Report
Daily Labor Report
Period Financial Statements
Period Ending Management Report
Planning
Proforma
Annual Strategic Plan
Complete First Year Operating Budget
Complete Pre-opening Budget
Develop forecasting program
3 Day Forecast (Rooms)
10 Day Forecast (Rooms and F&B)
Weekly Forecast (Total Property)
IT
Manual Back Up - SOP's
Timekeeping System
Telephone System
Simplex
Payroll System
OCV
Back Office System
Sales/Catering System
PMS
POS
Systems
PMS
Develop RFP
Develop Business Process
Determine Workstations: Amount and Location
Determine Budget
Release RFP
RFP Deadline
System Selected
System Specifications Determined
System Installed & Tested
System Training
POS

michaelchaffin.com

10 days
30 days
10 days
30 days
5 days
5 days
10 days
30 days
89.01 days
30 days
30 days
30 days
30 days
30 days
5 days
5 days
30 days
146 days
66 days
10 days
10 days
10 days
10 days
10 days
10 days
10 days
10 days
10 days
146 days
146 days
20 days
10 days
5 days
5 days
1 day
30 days
5 days
5 days
75 days
10 days
146 days
Page 2

Start
Fri 4/2/04
Fri 4/16/04
Fri 5/28/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Fri 3/19/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04

Finish
Thu 4/15/04
Thu 5/27/04
Thu 6/10/04
Wed 2/11/04
Wed 1/7/04
Wed 1/7/04
Wed 1/14/04
Wed 2/11/04
Wed 5/5/04
Wed 2/11/04
Wed 3/24/04
Wed 5/5/04
Wed 2/11/04
Wed 2/11/04
Wed 1/7/04
Wed 1/7/04
Wed 2/11/04
Thu 7/22/04
Thu 4/1/04
Wed 1/14/04
Wed 1/14/04
Wed 1/14/04
Wed 1/14/04
Wed 1/14/04
Wed 1/14/04
Wed 1/14/04
Thu 4/1/04
Wed 1/14/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04

Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA

Predecessors
41
42
43

51
52

78

73
74
72
76
77
78
79
80

Memorable Solutions

Hotel Pre-Opening Template
ID

Task Name

83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123

michaelchaffin.com

Duration
Develop RFP
Develop Business Process
Determine Workstations: Amount and Location
Determine Budget
Release RFP
RFP Deadline
System Selected
System Specifications Determined
System Installed & Tested
System Training
Keylock System
Develop RFP
Develop Business Process
Determine Workstations: Amount and Location
Determine Budget
Release RFP
RFP Deadline
System Selected
System Specifications Determined
System Installed & Tested
System Training
Back-Office System
Develop RFP
Develop Business Process
Determine Workstations: Amount and Location
Determine Budget
Release RFP
RFP Deadline
System Selected
System Specifications Determined
System Installed & Tested
System Training
Entertainment System
Television
Develop RFP
Develop Business Process
Determine Workstations: Amount and Location
Determine Budget
Release RFP
RFP Deadline
System Selected

20 days
10 days
5 days
5 days
1 day
30 days
5 days
5 days
75 days
10 days
146 days
20 days
10 days
5 days
5 days
1 day
30 days
5 days
5 days
75 days
10 days
146 days
20 days
10 days
5 days
5 days
1 day
30 days
5 days
5 days
75 days
10 days
146 days
146 days
20 days
10 days
5 days
5 days
1 day
30 days
5 days
Page 3

Start
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04

Finish
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04

Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA

Predecessors

84
85
83
87
88
89
90
91

95
96
94
98
99
100
101
102

106
107
105
109
110
111
112
113

118
119
117
121
122

Memorable Solutions Hotel Pre-Opening Template ID Task Name 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 michaelchaffin.com Duration System Specifications Determined System Installed & Tested System Training Music Develop RFP Develop Business Process Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training Timekeeping System Develop RFP Develop Business Process Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training Telephone System Develop RFP Develop Business Process Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training Connectivity (Guest & Admin) Develop RFP Develop Business Process Determine Workstations: Amount and Location Determine Budget 5 days 75 days 10 days 146 days 20 days 10 days 5 days 5 days 1 day 30 days 5 days 5 days 75 days 10 days 146 days 20 days 10 days 5 days 5 days 1 day 30 days 5 days 5 days 75 days 10 days 146 days 20 days 10 days 5 days 5 days 1 day 30 days 5 days 5 days 75 days 10 days 146 days 20 days 10 days 5 days 5 days Page 4 Start Fri 3/19/04 Fri 3/26/04 Fri 7/9/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/22/04 Thu 1/29/04 Fri 1/30/04 Fri 3/12/04 Fri 3/19/04 Fri 3/26/04 Fri 7/9/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/22/04 Thu 1/29/04 Fri 1/30/04 Fri 3/12/04 Fri 3/19/04 Fri 3/26/04 Fri 7/9/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/22/04 Thu 1/29/04 Fri 1/30/04 Fri 3/12/04 Fri 3/19/04 Fri 3/26/04 Fri 7/9/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/22/04 Finish Thu 3/25/04 Thu 7/8/04 Thu 7/22/04 Thu 7/22/04 Wed 1/28/04 Wed 1/14/04 Wed 1/21/04 Wed 1/28/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 3/25/04 Thu 7/8/04 Thu 7/22/04 Thu 7/22/04 Wed 1/28/04 Wed 1/14/04 Wed 1/21/04 Wed 1/28/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 3/25/04 Thu 7/8/04 Thu 7/22/04 Thu 7/22/04 Wed 1/28/04 Wed 1/14/04 Wed 1/21/04 Wed 1/28/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 3/25/04 Thu 7/8/04 Thu 7/22/04 Thu 7/22/04 Wed 1/28/04 Wed 1/14/04 Wed 1/21/04 Wed 1/28/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 123 124 125 129 130 128 132 133 134 135 136 140 141 139 143 144 145 146 147 151 152 150 154 155 156 157 158 162 163 .

Memorable Solutions Hotel Pre-Opening Template ID 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 Task Name Duration Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training Group/Catering Sales Management System Develop RFP Develop Business Process Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training Secondary System Develop RFP Develop Business Process Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training Develop comment card/guest feedback program Determine survey sources/review samples Develop comment forms Develop survey procedures/system Print comment cards/forms Printed Materials Business Cards Payroll Checks AP checks Purchase Requisitions/Orders Human Resources Staffing Organization 1 day 30 days 5 days 5 days 75 days 10 days 146 days 20 days 10 days 5 days 5 days 1 day 30 days 5 days 5 days 75 days 10 days 146 days 20 days 10 days 5 days 5 days 1 day 30 days 5 days 5 days 75 days 10 days 45.com Page 5 Start Thu 1/29/04 Fri 1/30/04 Fri 3/12/04 Fri 3/19/04 Fri 3/26/04 Fri 7/9/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/22/04 Thu 1/29/04 Fri 1/30/04 Fri 3/12/04 Fri 3/19/04 Fri 3/26/04 Fri 7/9/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/22/04 Thu 1/29/04 Fri 1/30/04 Fri 3/12/04 Fri 3/19/04 Fri 3/26/04 Fri 7/9/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/22/04 Thu 1/22/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Finish Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 3/25/04 Thu 7/8/04 Thu 7/22/04 Thu 7/22/04 Wed 1/28/04 Wed 1/14/04 Wed 1/21/04 Wed 1/28/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 3/25/04 Thu 7/8/04 Thu 7/22/04 Thu 7/22/04 Wed 1/28/04 Wed 1/14/04 Wed 1/21/04 Wed 1/28/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 3/25/04 Thu 7/8/04 Thu 7/22/04 Thu 3/4/04 Wed 1/21/04 Thu 1/22/04 Thu 3/4/04 Thu 2/26/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 7/21/04 Wed 6/30/04 Wed 2/11/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 161 165 166 167 168 169 173 174 172 176 177 178 179 180 184 185 183 187 188 189 190 191 194 195 195 .05 days 15 days 5 days 30 days 25 days 30 days 30 days 30 days 30 days 30 days 145 days 130 days 30 days michaelchaffin.

com 30 days 30 days 18 days 5 days 5 days 30 days 30 days 30 days 10 days 10 days 30 days 130 days 130 days 130 days 10 days 120 days 90 days 90 days 90 days 90 days 90 days 90 days 90 days 90 days 90 days 70 days 10 days 60 days 60 days 60 days 60 days 60 days 60 days 60 days 60 days 60 days 130 days 130 days 30 days 30 days 30 days Page 6 Start Thu 1/1/04 Thu 1/1/04 Sun 1/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/1/04 Thu 1/15/04 Thu 1/15/04 Thu 1/15/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/15/04 Thu 1/15/04 Thu 1/15/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/15/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 5/20/04 Thu 5/20/04 Finish Wed 2/11/04 Wed 2/11/04 Wed 1/28/04 Wed 1/7/04 Wed 1/7/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 1/14/04 Wed 1/14/04 Wed 2/11/04 Wed 6/30/04 Wed 6/30/04 Wed 6/30/04 Wed 1/14/04 Wed 6/30/04 Wed 5/5/04 Wed 5/19/04 Wed 5/19/04 Wed 5/19/04 Wed 5/5/04 Wed 5/5/04 Wed 5/5/04 Wed 5/5/04 Wed 5/5/04 Wed 4/7/04 Wed 1/14/04 Wed 4/7/04 Wed 4/7/04 Wed 4/7/04 Wed 4/7/04 Wed 3/24/04 Wed 3/24/04 Wed 4/7/04 Wed 4/7/04 Wed 3/24/04 Wed 6/30/04 Wed 6/30/04 Fri 6/4/04 Wed 6/30/04 Wed 6/30/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 220 220 220 220 220 220 220 220 220 220 232 232 232 232 232 232 223 223 223 .Memorable Solutions Hotel Pre-Opening Template ID 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 Task Name Duration Develop Organizational Chart Develop Staffing Guide Develop Hiring Schedule Customize Position "Must" Lists Customize Position Job Descriptions Develop Incentive Plans Leadership Team Sales Managers/Reservation Sales Agents Managers Employees Develop reward/recognition programs for hourly employees Recruitment Management Hire Senior Management Team Select Search Firm(s) General Manager Director of Operations Director of Rooms Director of F&B Spa Director Hotel Controller Chief Engineer Revenue Manager Director of Human Resources Director of Sales & Marketing Hire Department Heads Select Search Firm(s) Purchasing Manager Front Office Manager Executive Housekeeper Food & Beverge Operations Manager Banquet Manager Beverage Manager Executive Chef Spa Manager Accounting Manager Hire Junior Managers Rooms Assistant Front Office Manager Guest Service Manager Chef Concierge michaelchaffin.

Memorable Solutions Hotel Pre-Opening Template ID Task Name 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 michaelchaffin.com Duration Assistant Executive Housekeeper 30 days 130 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 60 days 60 days 60 days 60 days 49 days 60 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days F&B Banquet Manager Restaurant Manager Dining Room Chef Banquet Chef Garde Manager Demi Chef Pastry Chef A&G Night Manager A&S Reservation Sales Manager Hire Sales Managers Director of Catering Senior Sales Manager Executive Meeting Manager Hire Catering Assistant Conference Service Manager Supervisors Rooms Front Office Supervisor Housekeeping/Floor Supv Housekeeping/Turndown Housekeeping/Night Bell Captain Chef Concierge Reservation Sales Coordinator Food & Beverage Dining Room Supervisor Maitre De Room Service Captain Banqet Captain Beverage Supervisor Cafeteria Supervisor Head Houseperson (Banquets) A&G Executive Administrative Assistant Accounting Credit Supervisor Lead Night Auditor Page 7 Start Thu 5/20/04 Thu 1/1/04 Thu 5/20/04 Thu 1/1/04 Thu 5/20/04 Thu 1/1/04 Thu 5/20/04 Thu 5/20/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Finish Wed 6/30/04 Wed 6/30/04 Wed 6/30/04 Mon 6/7/04 Wed 6/30/04 Tue 6/29/04 Wed 6/30/04 Wed 6/30/04 Tue 6/29/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 3/24/04 Wed 3/24/04 Wed 3/24/04 Wed 3/24/04 Tue 3/9/04 Wed 3/24/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 223 224 224 224 224 224 224 224 .

Memorable Solutions Hotel Pre-Opening Template ID Task Name 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 michaelchaffin.com Duration Security Security Supervisor R&M Engineering Supv Engineering Administrative Assistant Spa Spa Supervisor Hourly Rooms Front Office Receptionist Telephone Bell Attendant Door Attendant Driver Valet Office Attendant Valet Concierge Night GSA/Night Auditor Housekeeping Room Attendant Housekeeping Clerk House Person Room Attendant Floor Care Attendant Public Area Attendant Turndown Attendant Night Cleaner Uniform Attendant Laundry Laundry Attendant F&B Casual Restaurant AM Host/Hostess AM Server AM DRA PM Host/Hostess PM Server PM DRA Fine Dining Restaurant Sommelier 30 days 30 days 30 days 30 days 30 days 30 days 30 days 45 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 45 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 45 days 45 days Page 8 Start Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Finish Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 3/3/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 3/3/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 3/3/04 Wed 3/3/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors .

com Duration Waiter DRA Host/Hostess Back Waiter Afternoon/High Tea Runner Server Culinary Banquet Cook Prep Cook Pantry Cook Pastry Cook Demi Cook AM Cook PM Cook Banquet Cook Cafeteria Attendant Buffet Attendant Beverage Bartender Barback Cocktail Server Banquets Server Houseperson Temporary Staff In-Room Dining Server Coordinator 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 45 days 30 days Spa Receptionist Therapists R&M Engineer I Engineering II Engineering III HVAC Painter Preventative Maintenance Tech A&G Security Page 9 Start Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Finish Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 3/3/04 Wed 2/11/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors .Memorable Solutions Hotel Pre-Opening Template ID Task Name 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 michaelchaffin.

Memorable Solutions Hotel Pre-Opening Template ID 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 Task Name Duration Security Officer Security Office Attendant Accounting Night Auditor Accounts Payable Accounts Receivable General Cashier Payroll/Benefits Income Auditor Purchasing & Receiving Receiving/Storeroom Clerk 30 days 30 days 45 days 45 days 45 days 45 days 45 days 45 days 45 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 56 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days A&S Catering Administrative Assistant Sales Administrative Assistant Reservations Reservations Sales Agent SOP's Discipline/House Rules Vacation Evaluation and Merit Increases Attendance Leave of Absence Report in Pay/On-Call Dress Code Uniform/Badge/Material/Equipment Issue Flowers for Ill or Deceased Family Members Bereavement Jury Duty MOD Pay Policy Education Assistance Holiday Policy Sexual Harassment At Will Employment Employment of Relatives Associate Status Employee Requisition Job Posting/Internal Transfer Procedure Termination Lay-off/Recall Bridge of Service michaelchaffin.com Page 10 Start Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Finish Wed 2/11/04 Wed 2/11/04 Wed 3/3/04 Wed 3/3/04 Wed 3/3/04 Wed 3/3/04 Wed 3/3/04 Wed 3/3/04 Wed 3/3/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Thu 3/18/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors .

260 261 438.260 .Memorable Solutions Hotel Pre-Opening Template ID 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 Task Name Duration Hours of Work Time Clocks/Time Keeping Solicitation Associate Liaisons Military Leave Worker's Compensation Leave FMLA Leave Personal Leave Email/Vmail School Leave Computer Equipment Confidentiality Reward & Recognition Program Incorporate Parent Company SOP's Develop MDSD Books/Procedures Develop Internal HR Related Forms 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 56 days 145 days 145 days 5 days 20 days 30 days 60 days 30 days 30 days 70 days 20 days 20 days 20 days 20 days 39 days 30 days 30 days 30 days 30 days 30 days 39 days 39 days 39 days 30 days 30 days 30 days Training Service Develop Service Standard Philosophy Purchase Standards Manual Customize Standards Manual Develop Service Standards by Department/Position Develop Job Skill Training by Department Develop associate handbook Sales and Catering Training Develop Sales Training Program Conduct Sales Training Program Develop Catering Training Program Conduct Catering Training Program Management Training Company Orientation Interview/Recruitment Training Team Building/Building an Effective Team Train the Trainer (Skills and Knowledge Training) Human Resources Procedures BootCamp Manager's Role Active Listening/Effective Communication Communicating and Gaining Commitment to Standards Situational Leadership Effective Coaching michaelchaffin.com Page 11 Start Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/8/04 Thu 2/5/04 Thu 3/18/04 Thu 6/10/04 Thu 3/18/04 Thu 3/25/04 Thu 5/6/04 Thu 6/3/04 Thu 3/25/04 Thu 4/22/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Finish Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Thu 3/18/04 Wed 7/21/04 Wed 7/21/04 Wed 1/7/04 Wed 2/4/04 Wed 3/17/04 Wed 6/9/04 Wed 7/21/04 Wed 4/28/04 Wed 6/30/04 Wed 6/2/04 Wed 6/30/04 Wed 4/21/04 Wed 5/19/04 Tue 2/24/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Tue 2/24/04 Tue 2/24/04 Tue 2/24/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 429 430 431 432 431 230 436.

fire and evacuation training Emergency Procedures CPR/First Aid New Hire Orientation Departmental Orientation Specific Job Skill Training Telephone Etiquette/Standards Sanitation Certification Responsible Alcohol Service MOD Program Develop MOD Manual/SOP's Conduct MOD Training Mass Hire Develop Procedures to Respond to Internal Applications Letter To Notify Transfers Develop Recruitment/Advertising Plan Develop Setup Solicit Volunteers Train Volunteers Develop System to Process Develop Modified Interviewingl System Develop Scripts Procure Pipe/Drape/Equipment Obtain Service Test Video Arrange Phone for Credit References 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 10 days 10 days 30 days 60 days 30 days 30 days 30 days 10 days 2 days 30 days 10 days 10 days 5 days 15 days 5 days 5 days 5 days 15 days 10 days 90 days 90 days 60 days 30 days 30 days 60 days 30 days 30 days 30 days Spa Fitness Center Select and procure exercise equipment Develop SOP's Select and procure Operating Supplies & Equipment Treatments Develop Treatment Programs Develop SOP's Select and procure Operating Supplies & Equipment michaelchaffin.com Page 12 Start Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 3/25/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 1/1/04 Finish Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 1/14/04 Wed 1/14/04 Wed 2/11/04 Wed 3/24/04 Wed 2/11/04 Wed 3/24/04 Wed 2/11/04 Wed 1/14/04 Fri 1/16/04 Wed 2/11/04 Wed 1/14/04 Wed 1/14/04 Wed 1/7/04 Wed 1/21/04 Wed 1/7/04 Wed 1/7/04 Wed 1/7/04 Wed 1/21/04 Wed 1/14/04 Wed 5/5/04 Wed 5/5/04 Wed 3/24/04 Wed 5/5/04 Wed 2/11/04 Wed 3/24/04 Wed 2/11/04 Wed 3/24/04 Wed 2/11/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 469 472 486 490 .Memorable Solutions Hotel Pre-Opening Template ID 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 Task Name Duration Goal Setting/Performance Standards Sexual Harassment Conflict Resolution Conducting Effective Meetings Hotel Policy & Procedures General Training Operational skills training Life safety.

Memorable Solutions Hotel Pre-Opening Template ID 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 Task Name Duration SOP's Develop Spa SOP's Printed Materials Spa Menu Rooms SOP's Develop Rooms Division SOP's Printed Materials Privacy Please Signs Privacy Courtesy Note Umbrellas Telephone Pads Dialing Instructions Driving Directions VIP Note Cards/envelopes Fax Delivery Envelopes Guestroom Note Pad Valet Laundry Bag Valet Laundry Price Sheet Shoe Shine Bag Shoe Shine Instructions Activity Calendar Newsletter PBX PBX Cut-Over from Pre-opening Office Guest Services Develop VIP program Transportation Vehicle Acquisition Finalize schedules & routes Review samples/pricing Order final selection Receive final selection Apply logo Develop preventive maintenance program Vehicles in service Roadwork Determine route Evaluate road condition Make adjustment Housekeeping michaelchaffin.com 30 days 30 days 30 days 30 days 105 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 1 day 1 day 105 days 30 days 103 days 103 days 5 days 30 days 2 days 60 days 5 days 10 days 1 day 40 days 10 days 20 days 10 days 105 days Page 13 Start Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Wed 3/10/04 Wed 3/10/04 Thu 1/1/04 Thu 4/8/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/8/04 Thu 2/19/04 Mon 2/23/04 Mon 5/17/04 Mon 2/23/04 Mon 5/24/04 Mon 2/23/04 Mon 2/23/04 Mon 3/8/04 Mon 4/5/04 Thu 1/1/04 Finish Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 5/26/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 3/10/04 Wed 3/10/04 Wed 5/26/04 Wed 5/19/04 Mon 5/24/04 Mon 5/24/04 Wed 1/7/04 Wed 2/18/04 Fri 2/20/04 Fri 5/14/04 Fri 5/21/04 Fri 3/5/04 Mon 5/24/04 Fri 4/16/04 Fri 3/5/04 Fri 4/2/04 Fri 4/16/04 Wed 5/26/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 1376 234 522 523 524 525 524 526 524 530 531 .

PM Finalize Specifications and Amount Review Samples Order Selection Selection Received michaelchaffin.com Page 14 Start Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/11/04 Thu 4/22/04 Thu 5/20/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/19/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Fri 1/30/04 Fri 2/6/04 Fri 2/13/04 Fri 2/20/04 Fri 2/27/04 Fri 3/12/04 Thu 1/1/04 Thu 1/1/04 Thu 1/8/04 Thu 2/5/04 Thu 2/12/04 Thu 2/19/04 Thu 3/18/04 Thu 4/1/04 Thu 4/15/04 Thu 4/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Finish Wed 5/26/04 Wed 2/11/04 Wed 2/25/04 Wed 3/10/04 Wed 4/21/04 Wed 5/19/04 Wed 5/26/04 Wed 2/11/04 Wed 2/11/04 Wed 6/2/04 Wed 2/11/04 Wed 2/11/04 Wed 2/25/04 Wed 2/11/04 Wed 2/18/04 Wed 2/25/04 Thu 3/18/04 Wed 1/7/04 Wed 1/14/04 Thu 2/5/04 Thu 2/12/04 Thu 2/19/04 Thu 2/26/04 Thu 3/11/04 Thu 3/18/04 Wed 5/12/04 Wed 1/7/04 Wed 2/4/04 Wed 2/11/04 Wed 2/18/04 Wed 3/17/04 Wed 3/31/04 Wed 4/14/04 Wed 4/28/04 Wed 5/12/04 Wed 4/14/04 Wed 4/14/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 535 536 537 538 539 547 548 1249 553 554 555 556 557 560 561 562 563 564 565 566 567 571 572 573 .Table Tops Centerpiece .Memorable Solutions Hotel Pre-Opening Template ID 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 Task Name Duration Contract Valet Dry Cleaning Service Establish quantities and specifications Compile a list of contractors Interview contractors Receive proposals Award contract Service available Uniform Processing Develop uniform issuance/storage procedures 105 days 30 days 10 days 10 days 30 days 20 days 5 days 30 days 30 days 110 days 30 days 30 days 40 days 30 days 5 days 5 days 56 days 5 days 10 days 5 days 5 days 5 days 5 days 10 days 5 days 95 days 5 days 20 days 5 days 5 days 20 days 10 days 10 days 10 days 10 days 75 days 75 days 10 days 30 days 5 days 30 days F&B SOP's Develop F&B Division SOP's Store Room Establish Room locations Develop Organization and Item Storage Locations Develop Requisition Procedures Employee Dining Room Develop Hours of Operation/Staggered Meal Periods Training of Staff Fire & Test All Equipment Area Cleaned Finalize 20 Day Rotational Menu Develop Pre Menu Planner Develop Order Guide Finalize Any Needed Purchases/Small Wares Outlet Menus Initial draft prepared Leadership Team Review Competitive Review/Analysis Notes to Chef New menus prepared Final Review Menu tasting Menu specs and costing prepared Menu Descriptions Available for Servers Dining Room .

PM Finalize Specifications Review Samples Order Selection Selection Received Room Service .AM Finalize Specifications Review Samples Order Selection Selection Received S&P Shakers Finalize Specifications Review Samples Order Selection Selection Received Sugar .Memorable Solutions Hotel Pre-Opening Template ID 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 Task Name Vase .Table Top Vase Finalize Specifications Review Samples Order Selection Selection Received S&P Shakers Finalize Specifications Review Samples Order Selection Selection Received Sugar Finalize Specifications Review Samples Order Selection Selection Received Banquets .Table Top Centerpieces Finalize Specifications Review Samples Order Selection michaelchaffin.com Duration 75 days 10 days 30 days 5 days 30 days 75 days 10 days 30 days 5 days 30 days 75 days 10 days 30 days 5 days 30 days 75 days 10 days 30 days 5 days 30 days 75 days 75 days 10 days 30 days 5 days 30 days 75 days 10 days 30 days 5 days 30 days 75 days 10 days 30 days 5 days 30 days 75 days 75 days 10 days 30 days 5 days and Amount and Amount and Amount and Amount and Amount and Amount and Amount and Amount Page 15 Start Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Finish Wed 4/14/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/14/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/14/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/14/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/14/04 Wed 4/14/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/14/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/14/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/14/04 Wed 4/14/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 576 577 578 581 582 583 586 587 588 591 592 593 597 598 599 602 603 604 607 608 609 613 614 .AM Finalize Specifications Review Samples Order Selection Selection Received Sugar .

com 30 days 75 days 10 days 30 days 5 days 30 days 75 days 10 days 30 days 5 days 30 days 75 days 10 days 30 days 5 days 30 days 50 days 30 days 30 days 30 days 30 days 50 days 50 days 5 days 10 days 5 days 30 days 50 days 5 days 10 days 5 days 30 days 50 days 5 days 10 days 5 days 30 days 50 days 5 days 10 days 5 days Page 16 Start Thu 3/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/8/04 Thu 1/22/04 Thu 1/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/8/04 Thu 1/22/04 Thu 1/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/8/04 Thu 1/22/04 Thu 1/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/8/04 Thu 1/22/04 Finish Wed 4/14/04 Wed 4/14/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/14/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/14/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 3/10/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 3/10/04 Wed 3/10/04 Wed 1/7/04 Wed 1/21/04 Wed 1/28/04 Wed 3/10/04 Wed 3/10/04 Wed 1/7/04 Wed 1/21/04 Wed 1/28/04 Wed 3/10/04 Wed 3/10/04 Wed 1/7/04 Wed 1/21/04 Wed 1/28/04 Wed 3/10/04 Wed 3/10/04 Wed 1/7/04 Wed 1/21/04 Wed 1/28/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 615 618 619 620 623 624 625 628 629 630 639 640 641 644 645 646 649 650 651 654 655 .Memorable Solutions Hotel Pre-Opening Template ID 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 Task Name Duration Selection Received S&P Shakers Finalize Specifications and Amount Review Samples Order Selection Selection Received Sugar Finalize Specifications and Amount Review Samples Order Selection Selection Received Creamers Finalize Specifications and Amount Review Samples Order Selection Selection Received Printed Materials Cocktail Napkins Room Service Pick-Up Cards Room Service Tray Mat Glass Cover Menus Breakfast Determine Format Select Menu Board Select Paper Artwork/Layout Lunch Determine Format Select Menu Board Select Paper Artwork/Layout Dinner Determine Format Select Menu Board Select Paper Artwork/Layout Wine/Beverage List Determine Format Select Menu Board Select Paper michaelchaffin.

Memorable Solutions Hotel Pre-Opening Template ID 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 Task Name Duration Artwork/Layout Lounge Menu Determine Format Select Menu Board Select Paper Artwork/Layout Afternoon Tea Menu Determine Format Select Menu Board Select Paper Artwork/Layout Room Service Menu Determine Format Select Menu Board Select Paper Artwork/Layout Door Knob Breakfast Menu Determine Format Select Menu Board Select Paper Artwork/Layout Mini Bar Menu Determine Format Select Menu Board Select Paper Artwork/Layout F&B Inventories Develop Kitchen par stock Develop master beverage/bar stock and wine list Procure opening F&B inventories Select purveyors/buying program Bar Entertainment Select and schedule bar entertainment Banquet Menus Initial draft prepared Director of Catering Review Competitive Review/Analysis Notes to Chef New menus prepared Final Review Banquet menu tasting michaelchaffin.com 30 days 50 days 5 days 10 days 5 days 30 days 50 days 5 days 10 days 5 days 30 days 50 days 5 days 10 days 5 days 30 days 50 days 5 days 10 days 5 days 30 days 50 days 5 days 10 days 5 days 30 days 35 days 15 days 15 days 20 days 20 days 30 days 30 days 110 days 30 days 10 days 10 days 10 days 5 days 5 days 10 days Page 17 Start Thu 1/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/8/04 Thu 1/22/04 Thu 1/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/8/04 Thu 1/22/04 Thu 1/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/8/04 Thu 1/22/04 Thu 1/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/8/04 Thu 1/22/04 Thu 1/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/8/04 Thu 1/22/04 Thu 1/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/22/04 Thu 1/22/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/11/04 Thu 3/25/04 Thu 4/1/04 Thu 4/8/04 Finish Wed 3/10/04 Wed 3/10/04 Wed 1/7/04 Wed 1/21/04 Wed 1/28/04 Wed 3/10/04 Wed 3/10/04 Wed 1/7/04 Wed 1/21/04 Wed 1/28/04 Wed 3/10/04 Wed 3/10/04 Wed 1/7/04 Wed 1/21/04 Wed 1/28/04 Wed 3/10/04 Wed 3/10/04 Wed 1/7/04 Wed 1/21/04 Wed 1/28/04 Wed 3/10/04 Wed 3/10/04 Wed 1/7/04 Wed 1/21/04 Wed 1/28/04 Wed 3/10/04 Wed 2/18/04 Wed 1/21/04 Wed 1/21/04 Wed 2/18/04 Wed 2/18/04 Wed 2/11/04 Wed 2/11/04 Wed 6/2/04 Wed 2/11/04 Wed 2/25/04 Wed 3/10/04 Wed 3/24/04 Wed 3/31/04 Wed 4/7/04 Wed 4/21/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 656 659 660 661 664 665 666 669 670 671 674 675 676 679 680 681 684.685 684 691 692 693 694 695 696 .

com Page 18 Start Thu 4/22/04 Thu 5/20/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/22/04 Thu 2/19/04 Thu 2/26/04 Wed 3/24/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/4/04 Thu 5/27/04 Thu 6/3/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 5/27/04 Mon 5/31/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 5/27/04 Mon 5/31/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 5/27/04 Mon 5/31/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Finish Wed 5/19/04 Wed 6/2/04 Wed 9/15/04 Thu 3/25/04 Wed 1/21/04 Wed 2/18/04 Wed 2/25/04 Tue 3/23/04 Thu 3/25/04 Fri 6/4/04 Wed 2/11/04 Wed 2/25/04 Wed 3/3/04 Wed 5/26/04 Wed 6/2/04 Fri 6/4/04 Tue 6/1/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 5/26/04 Fri 5/28/04 Tue 6/1/04 Tue 6/1/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 5/26/04 Fri 5/28/04 Tue 6/1/04 Tue 6/1/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 5/26/04 Fri 5/28/04 Tue 6/1/04 Tue 6/1/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 697 698 702 703 704 705 708 709 710 711 712 715 716 717 718 719 722 723 724 725 726 729 730 731 732 733 736 737 .Memorable Solutions Hotel Pre-Opening Template ID 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 Task Name Duration Menu specs and costing prepared Menu Descriptions Available for Servers 20 days 10 days 185 days 61 days 15 days 20 days 5 days 19 days 2 days 112 days 30 days 10 days 5 days 60 days 5 days 2 days 109 days 10 days 30 days 5 days 60 days 2 days 2 days 109 days 10 days 30 days 5 days 60 days 2 days 2 days 109 days 10 days 30 days 5 days 60 days 2 days 2 days 109 days 10 days 30 days 5 days O. Glass & Silver Finalize service standard & quantities Review samples/pricing Order final selection Receive final selection Wash Stock Glassware-Other Finalize service standard & quantities Review Samples/Pricing Order Final Selection Receive Final Selection Wash Stock F&B Linen Finalize service standard & quantities Review Samples/Pricing Order Final Selection Receive Final Selection Wash Stock Kitchen Smallwares Finalize service standard & quantities Review Samples/Pricing Order Final Selection michaelchaffin.S&E ADA Equipment Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Rooms Linen Develop bed linen & bath standard Review samples/pricing Order final selection Receive final selection Wash Make beds/stock baths China.

com 60 days 2 days 2 days 109 days 10 days 30 days 5 days 60 days 2 days 2 days 90 days 68 days 30 days 5 days 30 days 3 days 90 days 30 days 20 days 5 days 30 days 5 days 102 days 30 days 5 days 5 days 60 days 2 days 85 days 30 days 10 days 5 days 30 days 10 days 85 days 30 days 10 days 5 days 30 days 10 days 85 days Page 19 Start Thu 3/4/04 Thu 5/27/04 Mon 5/31/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/4/04 Thu 5/27/04 Mon 5/31/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/19/04 Thu 4/1/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 3/11/04 Thu 3/18/04 Thu 4/29/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/19/04 Thu 2/26/04 Thu 5/20/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/4/04 Thu 4/15/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/4/04 Thu 4/15/04 Thu 1/1/04 Finish Wed 5/26/04 Fri 5/28/04 Tue 6/1/04 Tue 6/1/04 Wed 1/14/04 Wed 2/25/04 Wed 3/3/04 Wed 5/26/04 Fri 5/28/04 Tue 6/1/04 Wed 5/5/04 Mon 4/5/04 Wed 2/11/04 Wed 2/18/04 Wed 3/31/04 Mon 4/5/04 Wed 5/5/04 Wed 2/11/04 Wed 3/10/04 Wed 3/17/04 Wed 4/28/04 Wed 5/5/04 Fri 5/21/04 Wed 2/11/04 Wed 2/18/04 Wed 2/25/04 Wed 5/19/04 Fri 5/21/04 Wed 4/28/04 Wed 2/11/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/28/04 Wed 4/28/04 Wed 2/11/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/28/04 Wed 4/28/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 738 739 740 743 744 745 746 747 751 752 753 756 757 758 759 762 763 764 765 768 769 770 771 774 775 776 777 .Memorable Solutions Hotel Pre-Opening Template ID 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 Task Name Duration Receive Final Selection Wash Stock Banquet Equipment Finalize service standard & quantities Review Samples/Pricing Order Final Selection Receive Final Selection Wash Stock Select and procure grand piano Guest Ice Machines Review samples/pricing Order final selection Receive final selection Install F&B Consumables Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Guest Bath Amenities Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Guestroom Amenities Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Guestroom Hair Dryers Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Guestroom Cosmetic Mirrors michaelchaffin.

com 30 days 10 days 5 days 30 days 10 days 85 days 30 days 10 days 5 days 30 days 10 days 85 days 30 days 10 days 5 days 30 days 10 days 85 days 30 days 10 days 5 days 30 days 10 days 85 days 30 days 10 days 5 days 30 days 10 days 85 days 30 days 10 days 5 days 30 days 10 days 85 days 30 days 10 days 5 days 30 days 10 days Page 20 Start Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/4/04 Thu 4/15/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/4/04 Thu 4/15/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/4/04 Thu 4/15/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/4/04 Thu 4/15/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/4/04 Thu 4/15/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/4/04 Thu 4/15/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/4/04 Thu 4/15/04 Finish Wed 2/11/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/28/04 Wed 4/28/04 Wed 2/11/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/28/04 Wed 4/28/04 Wed 2/11/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/28/04 Wed 4/28/04 Wed 2/11/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/28/04 Wed 4/28/04 Wed 2/11/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/28/04 Wed 4/28/04 Wed 2/11/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/28/04 Wed 4/28/04 Wed 2/11/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/28/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 780 781 782 783 786 787 788 789 792 793 794 795 798 799 800 801 804 805 806 807 810 811 812 813 816 817 818 819 .Memorable Solutions Hotel Pre-Opening Template ID 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 Task Name Duration Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Maintenance inventory Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Maintenance Tools Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Maintenance Equipment Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Housekeeping Equipment Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Housekeeping Guest Consumables Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Housekeeping Cleaning Supplies Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock michaelchaffin.

key packet.) Guest Services Directory Review Samples Develop conent/mock-up Review proof Print final collateral Key Packet Review Samples Develop conent/mock-up Review proof Print final collateral Develop registration/check-out system and collateral Review Samples Develop conent/mock-up Review proof Print final collateral Administration/Sales Print & Stationary (paper system) Review Samples Develop conent/mock-up Review proof Print final collateral Uniforms Review samples michaelchaffin. etc.com 85 days 30 days 10 days 5 days 30 days 10 days 85 days 30 days 10 days 5 days 30 days 10 days 85 days 30 days 10 days 5 days 30 days 10 days 90 days 90 days 10 days 30 days 20 days 30 days 90 days 10 days 30 days 20 days 30 days 90 days 10 days 30 days 20 days 30 days 90 days 10 days 30 days 20 days 30 days 185 days 45 days Page 21 Start Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/4/04 Thu 4/15/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/4/04 Thu 4/15/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 3/4/04 Thu 4/15/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/25/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/25/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/25/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/25/04 Thu 1/1/04 Thu 1/1/04 Finish Wed 4/28/04 Wed 2/11/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/28/04 Wed 4/28/04 Wed 2/11/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/28/04 Wed 4/28/04 Wed 2/11/04 Wed 2/25/04 Wed 3/3/04 Wed 4/14/04 Wed 4/28/04 Wed 5/5/04 Wed 5/5/04 Wed 1/14/04 Wed 2/25/04 Wed 3/24/04 Wed 5/5/04 Wed 5/5/04 Wed 1/14/04 Wed 2/25/04 Wed 3/24/04 Wed 5/5/04 Wed 5/5/04 Wed 1/14/04 Wed 2/25/04 Wed 3/24/04 Wed 5/5/04 Wed 5/5/04 Wed 1/14/04 Wed 2/25/04 Wed 3/24/04 Wed 5/5/04 Wed 9/15/04 Wed 3/3/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 822 823 824 825 828 829 830 831 834 835 836 837 841 842 843 846 847 848 851 852 853 856 857 858 .Memorable Solutions Hotel Pre-Opening Template ID 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 Task Name Duration Spa Equipment Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Spa Guest Consumables Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Spa Cleaning Supplies Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Rooms Print & Stationary (Registration.

com 60 days 10 days 10 days 60 days 30 days 42 days 10 days 10 days 5 days 15 days 2 days 35 days 10 days 5 days 5 days 10 days 5 days 35 days 10 days 5 days 5 days 10 days 5 days 45 days 10 days 5 days 20 days 10 days 60 days 15 days 5 days 5 days 30 days 5 days 90 days 45 days 90 days 20 days 30 days 5 days 30 days Page 22 Start Thu 3/4/04 Thu 5/27/04 Thu 6/10/04 Thu 6/24/04 Thu 6/24/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/29/04 Thu 2/5/04 Thu 2/26/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/22/04 Thu 1/29/04 Thu 2/12/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/22/04 Thu 1/29/04 Thu 2/12/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/22/04 Thu 2/19/04 Thu 1/1/04 Thu 1/1/04 Thu 1/22/04 Thu 1/29/04 Thu 2/5/04 Thu 3/18/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Finish Wed 5/26/04 Wed 6/9/04 Wed 6/23/04 Wed 9/15/04 Wed 8/4/04 Fri 2/27/04 Wed 1/14/04 Wed 1/28/04 Wed 2/4/04 Wed 2/25/04 Fri 2/27/04 Wed 2/18/04 Wed 1/14/04 Wed 1/21/04 Wed 1/28/04 Wed 2/11/04 Wed 2/18/04 Wed 2/18/04 Wed 1/14/04 Wed 1/21/04 Wed 1/28/04 Wed 2/11/04 Wed 2/18/04 Wed 3/3/04 Wed 1/14/04 Wed 1/21/04 Wed 2/18/04 Wed 3/3/04 Wed 3/24/04 Wed 1/21/04 Wed 1/28/04 Wed 2/4/04 Wed 3/17/04 Wed 3/24/04 Wed 5/5/04 Wed 3/3/04 Wed 5/5/04 Wed 1/28/04 Wed 3/10/04 Wed 3/17/04 Wed 4/28/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 861 862 863 864 864 868 869 870 871 874 875 876 877 880 881 882 883 886 887 888 891 892 893 894 899 900 901 .Memorable Solutions Hotel Pre-Opening Template ID 862 863 864 865 866 867 868 869 870 871 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 Task Name Duration Develop custom pieces Review custom samples Make final selections Procure custom pieces Procure stock pieces Front Office Supplies Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Front Office Equipment Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Administration Supplies Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Shelving Determine shelving needs Order shelving Shelving received Install shelving Office Furniture.Back Of House Develop Furniture Plan Review samples/pricing Order final selection Receive final selection Install Office Equipment Hotel Safe Copy Machines Finalize items & quantities Review samples/pricing Order final selection Receive final selection michaelchaffin.

Memorable Solutions Hotel Pre-Opening Template ID 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 940 941 942 943 Task Name Duration Install Postage Machine Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Fax Machines Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Computers/Printers Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Pool Equipment Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Guestroom Safes Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Security Two-way radios Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Monitoring System Finalize items & quantities Review samples/pricing michaelchaffin.com 5 days 90 days 20 days 30 days 5 days 30 days 5 days 90 days 20 days 30 days 5 days 30 days 5 days 90 days 20 days 30 days 5 days 30 days 5 days 90 days 20 days 30 days 5 days 30 days 5 days 90 days 20 days 30 days 5 days 30 days 5 days 90 days 90 days 20 days 30 days 5 days 30 days 5 days 90 days 20 days 30 days Page 23 Start Thu 4/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 4/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 4/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 4/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 4/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 4/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 4/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/29/04 Finish Wed 5/5/04 Wed 5/5/04 Wed 1/28/04 Wed 3/10/04 Wed 3/17/04 Wed 4/28/04 Wed 5/5/04 Wed 5/5/04 Wed 1/28/04 Wed 3/10/04 Wed 3/17/04 Wed 4/28/04 Wed 5/5/04 Wed 5/5/04 Wed 1/28/04 Wed 3/10/04 Wed 3/17/04 Wed 4/28/04 Wed 5/5/04 Wed 5/5/04 Wed 1/28/04 Wed 3/10/04 Wed 3/17/04 Wed 4/28/04 Wed 5/5/04 Wed 5/5/04 Wed 1/28/04 Wed 3/10/04 Wed 3/17/04 Wed 4/28/04 Wed 5/5/04 Wed 5/5/04 Wed 5/5/04 Wed 1/28/04 Wed 3/10/04 Wed 3/17/04 Wed 4/28/04 Wed 5/5/04 Wed 5/5/04 Wed 1/28/04 Wed 3/10/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 902 905 906 907 908 911 912 913 914 917 918 919 920 923 924 925 926 929 930 931 932 936 937 938 939 942 .

com 5 days 30 days 5 days 85 days 20 days 30 days 5 days 30 days 85 days 20 days 30 days 5 days 30 days 422. annual) michaelchaffin. monthly. weekly.Memorable Solutions Hotel Pre-Opening Template ID 944 945 946 947 948 949 950 951 952 953 954 955 956 957 958 959 960 961 962 963 964 965 966 967 968 969 970 971 972 973 974 975 976 977 978 979 980 981 982 983 984 Task Name Duration Order final selection Receive final selection Install Keys Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stanchions Finalize items & quantities Review samples/pricing Order final selection Receive final selection Sales & Marketing Marketing Plan Purpose Story Design Care Authenticity Competition Analysis Pricing Analysis Spreading The Word Website/E-Commerce Publicity Promotions Sales Goals and Action Plans Revenue Management Implement group pace report Implement group evaluator model Establish stretch goals for Convention Services Establish group room contribution goals for Sales Develop daily transient demand by season Set SST's PMS Training Set restrictions in PMS Implement Rate Codes In PMS Enter Packages Into PMS Develop Merchandising Meeting agenda Develop daily/weekly/monthly reporting Develop forecasting system (daily.25 days 55 days 5 days 10 days 10 days 10 days 10 days 20 days 10 days 20 days 10 days 10 days 10 days 10 days 75 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days Page 24 Start Thu 3/11/04 Thu 3/18/04 Thu 4/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 1/1/04 Thu 1/1/04 Thu 1/29/04 Thu 3/11/04 Thu 3/18/04 Thu 1/1/04 Thu 5/6/04 Thu 5/6/04 Thu 5/13/04 Thu 5/13/04 Thu 5/13/04 Thu 5/13/04 Thu 5/13/04 Thu 6/10/04 Thu 6/24/04 Thu 6/24/04 Thu 6/24/04 Thu 6/24/04 Thu 7/8/04 Sat 5/1/04 Sat 5/1/04 Sat 5/8/04 Mon 5/17/04 Sat 5/22/04 Mon 5/31/04 Mon 6/7/04 Sat 6/12/04 Mon 6/21/04 Mon 6/28/04 Mon 7/5/04 Sat 7/10/04 Mon 7/19/04 Mon 7/26/04 Finish Wed 3/17/04 Wed 4/28/04 Wed 5/5/04 Wed 4/28/04 Wed 1/28/04 Wed 3/10/04 Wed 3/17/04 Wed 4/28/04 Wed 4/28/04 Wed 1/28/04 Wed 3/10/04 Wed 3/17/04 Wed 4/28/04 Mon 8/15/05 Wed 7/21/04 Wed 5/12/04 Wed 5/26/04 Wed 5/26/04 Wed 5/26/04 Wed 5/26/04 Wed 6/9/04 Wed 6/23/04 Wed 7/21/04 Wed 7/7/04 Wed 7/7/04 Wed 7/7/04 Wed 7/21/04 Fri 8/13/04 Fri 5/7/04 Fri 5/14/04 Fri 5/21/04 Fri 5/28/04 Fri 6/4/04 Fri 6/11/04 Fri 6/18/04 Fri 6/25/04 Fri 7/2/04 Fri 7/9/04 Fri 7/16/04 Fri 7/23/04 Fri 7/30/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 943 944 945 948 949 950 953 954 955 230 959 959 959 959 964 965 965 965 969 228 972 973 974 975 976 977 978 979 980 981 982 983 .

Memorable Solutions Hotel Pre-Opening Template ID 985 986 987 988 989 990 991 992 993 994 995 996 997 998 999 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 1012 1013 1014 1015 1016 1017 1018 1019 1020 1021 1022 1023 1024 1025 Task Name Duration Develop Selling Strategy Calendar Set Initial Selling Strategies Reservations Guest Letters Complete Basic Confirmation Letter Complete Current Package Confirmation Letters Create Insert with Cancellation/Change Policy Gift Certificates Develop Gift Certificate Options Develop SOP's On-Hold Message Complete On-Hold Message Recording Install On-Hold Message Pre-Opening Callers and Drop In's Phone Line Allocation Develop SOP's Develop Telephone Scripting Staff Training Training Select Third Party Sales Training Program Schedule Training Packaging Evaluate Valley Periods and Need Areas Develop Packages Develop Schedule For Package Roll Outs Names Conduct Area/Suite Naming Exercise Add to Fact Sheet Select AV provider Determine scope of work Compile list of bidders and interview Receive proposals Award contract Develop AV Services Brochure SOP'S/Office Organization Develop sales proposals & contracts Implement Account Coverage Program Contract shopping service for Sales Managers Develop repeat guest program Direct Sales (Pre-opening) Complete Catering blitz of CBD michaelchaffin.com 5 days 5 days 37 days 25 days 15 days 5 days 5 days 33 days 3 days 30 days 20 days 10 days 10 days 37 days 10 days 30 days 7 days 30 days 35 days 30 days 5 days 50 days 30 days 10 days 10 days 12 days 10 days 2 days 110 days 30 days 10 days 30 days 10 days 30 days 60 days 30 days 30 days 30 days 60 days 70 days 30 days Page 25 Start Mon 8/2/04 Mon 8/9/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/22/04 Thu 1/29/04 Thu 1/1/04 Thu 1/1/04 Tue 1/6/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Mon 1/12/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/26/04 Thu 4/8/04 Thu 4/22/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Finish Fri 8/6/04 Fri 8/13/04 Fri 2/20/04 Wed 2/4/04 Wed 1/21/04 Wed 1/28/04 Wed 2/4/04 Mon 2/16/04 Mon 1/5/04 Mon 2/16/04 Wed 1/28/04 Wed 1/14/04 Wed 1/28/04 Fri 2/20/04 Wed 1/14/04 Wed 2/11/04 Fri 1/9/04 Fri 2/20/04 Wed 2/18/04 Wed 2/11/04 Wed 2/18/04 Wed 3/10/04 Wed 2/11/04 Wed 2/25/04 Wed 3/10/04 Fri 1/16/04 Wed 1/14/04 Fri 1/16/04 Wed 6/2/04 Wed 2/11/04 Wed 2/25/04 Wed 4/7/04 Wed 4/21/04 Wed 6/2/04 Wed 3/24/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 3/24/04 Wed 4/7/04 Wed 2/11/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 984 985 989 990 993 996 1001 1004 1007 1008 1011 1014 1015 1016 1017 .

etc. Official meeting facilities guide) Develop in-room TV Promotion Video Establish local yellow pages line listing Evaluate potential of co-op advertising with CVB. OHG. AAA.com Page 26 Start Finish 60 days Thu 1/1/04 Wed 3/24/04 70 days Thu 1/1/04 Wed 4/7/04 60 days Thu 1/1/04 Wed 3/24/04 10 days Thu 3/25/04 Wed 4/7/04 422.25 days Fri 1/30/04 Mon 8/15/05 30 days Fri 1/30/04 Mon 12/6/04 90 days Mon 12/6/04 Mon 4/11/05 30 days Mon 4/11/05 Mon 5/23/05 30 days Mon 5/23/05 Mon 7/4/05 30 days Mon 7/4/05 Mon 8/15/05 60 days Mon 11/29/04 Fri 2/18/05 120 days Mon 11/29/04 Fri 5/13/05 30 days Fri 1/30/04 Mon 12/13/04 30 days Mon 12/6/04 Mon 1/17/05 90 days Thu 1/1/04 Wed 5/5/04 30 days Thu 1/1/04 Wed 2/11/04 60 days Thu 2/12/04 Wed 5/5/04 30 days Thu 1/1/04 Wed 2/11/04 30 days Thu 1/1/04 Wed 2/11/04 30 days Thu 1/1/04 Wed 2/11/04 170 days Thu 1/1/04 Wed 8/25/04 60 days Thu 1/1/04 Wed 3/24/04 90 days Thu 1/1/04 Wed 5/5/04 90 days Thu 4/22/04 Wed 8/25/04 60 days Thu 4/22/04 Wed 7/14/04 45 days Thu 1/1/04 Wed 3/3/04 45 days Thu 1/1/04 Wed 3/3/04 45 days Thu 1/1/04 Wed 3/3/04 45 days Thu 1/1/04 Wed 3/3/04 30 days Thu 1/1/04 Wed 2/11/04 80 days Thu 1/1/04 Wed 4/21/04 30 days Thu 1/1/04 Wed 2/11/04 10 days Thu 2/12/04 Wed 2/25/04 20 days Thu 2/26/04 Wed 3/24/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 1028 958 1032 1033 1032 1035 1031 1038 1039 1039.1040 1041 1031 1031 1031 1038 1048 1063 1063 1064 1065 . LHW. OAG.) Coordinate Inspections Establish Lodging Association Membership Establish Restaurant Association Membership Establish Chamber Membership Sales Collateral Develop facilities guide/presentation folder Develop Pre-Opening Brochure Develop Permanent Brochure Develop Spa Brochure Develop ancillary sales collateral/stationery Develop Press Kit Develop Property Maps Develop Key Card Design Develop Tariff Cards Photography/Video Coordinate photo shoot for permanent brochure Photo shoot Photography available michaelchaffin. Preferred. etc.25 days Thu 1/1/04 Mon 8/15/05 92 days Thu 7/22/04 Fri 11/26/04 2 days Thu 7/22/04 Fri 7/23/04 10 days Mon 7/26/04 Fri 8/6/04 10 days Mon 8/9/04 Fri 8/20/04 60 days Mon 7/26/04 Fri 10/15/04 30 days Mon 10/18/04 Fri 11/26/04 401. Affiliations Determine Need (Mobil.Memorable Solutions Hotel Pre-Opening Template ID 1026 1027 1028 1029 1030 1031 1032 1033 1034 1035 1036 1037 1038 1039 1040 1041 1042 1043 1044 1045 1046 1047 1048 1049 1050 1051 1052 1053 1054 1055 1056 1057 1058 1059 1060 1061 1062 1063 1064 1065 1066 Task Name Duration Complete Business Travel blitz of CBD Leisure individual Identify direct mail/e-mail databases for leisure markets Initiate direct mail/e-mail campaign Spreading The Word Image/Brand Conduct Image/Brand Exercise Develop Positioning Statement Develop Tag Lines Develop Logo(s) Develop Graphics Standards Manual Advertising Develop advertising/media plan by market segement Create advertising Media buys Establish Tracking Mechanism for advertising campaign Launch advertising campaign Establish listings in directories (HTI.

1105 .1070 1066.1070 1070 219.) Establish listing/contact with local organizations (Chamber.21 days Start Thu 2/26/04 Thu 3/11/04 Thu 1/1/04 Thu 5/6/04 Thu 1/1/04 Thu 7/8/04 Thu 1/1/04 Thu 7/8/04 Thu 7/8/04 Thu 8/19/04 Thu 9/30/04 Thu 7/8/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 5/6/04 Thu 7/8/04 Thu 8/5/04 Thu 5/6/04 Thu 6/3/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 5/6/04 Thu 5/6/04 Thu 6/3/04 Thu 7/8/04 Thu 7/8/04 Thu 7/22/04 Thu 7/29/04 Thu 7/22/04 Thu 7/22/04 Thu 7/22/04 Thu 7/22/04 Thu 7/22/04 Thu 7/22/04 Thu 8/19/04 Thu 8/19/04 Thu 7/22/04 Thu 9/16/04 Thu 1/1/04 Finish Actual Finish Wed 3/10/04 Wed 4/21/04 Thu 4/14/05 Wed 7/7/04 Wed 8/18/04 Wed 8/18/04 Thu 7/8/04 Wed 7/21/04 Wed 7/14/04 Wed 9/29/04 Wed 11/10/04 Wed 9/29/04 Thu 7/8/04 #### #### #### Thu 7/22/04 Wed 9/15/04 Wed 8/4/04 Wed 9/15/04 Wed 6/2/04 Wed 7/14/04 #### #### #### Thu 5/6/04 Thu 5/6/04 Thu 6/3/04 Tue 6/8/04 Thu 6/10/04 #### #### #### Wed 7/21/04 Wed 7/28/04 Wed 8/4/04 Wed 7/28/04 Wed 7/28/04 Wed 8/18/04 Wed 8/4/04 #### #### #### Wed 8/18/04 Wed 9/15/04 Wed 9/15/04 Wed 8/18/04 Wed 10/13/04 Thu 8/26/04 NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 1065 1067 230 960.1070 1071 1076 1070 1070 427 1070 1083 230 1085 230 230 1088. etc. Film.1089 1090 1070 1094 1095 1094 1094 1094 1094 1094 1102 1102 1094 1094.com Page 27 10 days 30 days 335.1089 1088.) Soft-opening PR Activities Establish Pre-opening Date Gifts Select Client/VIP Gifts Procure Client/VIP Gifts Select Staff/Management Gifts Procure Staff/Management Gifts Construction Party Determine list of attendees Determine dates Develop invitation Develop invitation lists Mail invitations Detail events Develop Program Budget Staffing Needs Parking and Transportation Floral and Decorations Entertainment Photography F&B Develop Menus Procure Food Procure Beverage Develop Amenities Procure Rentals Pre-opening receptions michaelchaffin.Memorable Solutions Hotel Pre-Opening Template ID 1067 1068 1069 1070 1071 1072 1073 1074 1075 1076 1077 1078 1079 1080 1081 1082 1083 1084 1085 1086 1087 1088 1089 1090 1091 1092 1093 1094 1095 1096 1097 1098 1099 1100 1101 1102 1103 1104 1105 1106 1107 Task Name Duration Video Shoot Video Available Public Relations Hire PR Firm Develop Media Kit Write the Story Develop hotel fact sheet Develop Bio's Select Photography Solicit Editorials Develop Media Visit Schedule Develop community/regional partnerships (Arts. etc.1104.01 days 45 days 165 days 30 days 5 days 10 days 5 days 30 days 30 days 60 days 30 days 210 days 1 day 95 days 20 days 30 days 20 days 30 days 205 days 20 days 10 days 20 days 23 days 5 days 70 days 10 days 5 days 5 days 5 days 5 days 20 days 10 days 60 days 20 days 20 days 20 days 20 days 20 days 170. CVB.

1124.1125 1081 1129 1130 1131 1134 1135 1134 1134 1134 1134 1134 1142 1142 1134 1134.1144.Memorable Solutions Hotel Pre-Opening Template ID Task Name 1108 1109 1110 1111 1112 1113 1114 1115 1116 1117 1118 1119 1120 1121 1122 1123 1124 1125 1126 1127 1128 1129 1130 1131 1132 1133 1134 1135 1136 1137 1138 1139 1140 1141 1142 1143 1144 1145 1146 1147 1148 michaelchaffin.com Duration Determine list of target groups Determine dates Develop invitation Develop invitation lists Mail invitations Detail events Develop Program Budget Staffing Needs Parking and Transportation Floral and Decorations Entertainment Photography F&B Develop Menus Procure Food Procure Beverage Develop Amenities Procure Rentals Media Breakfast/Party Determine list of target groups Determine date Develop invitation Develop invitation lists Mail invitations Detail events Develop Program Budget Staffing Needs Parking and Transportation Floral and Decorations Entertainment Photography F&B Develop Menus Procure Food Procure Beverage Develop Amenities Procure Rentals Trial Visits Management/Staff Overnights for Testing Start Finish Actual Finish 20 days Thu 1/1/04 Thu 7/22/04 10 days Thu 1/1/04 Thu 7/22/04 20 days Thu 7/22/04 Thu 8/19/04 23 days Thu 7/22/04 Tue 8/24/04 5 days Thu 8/19/04 Thu 8/26/04 70 days Thu 1/1/04 Wed 4/7/04 10 days Thu 1/1/04 Wed 1/14/04 5 days Thu 1/15/04 Wed 1/21/04 5 days Thu 1/22/04 Wed 1/28/04 5 days Thu 1/15/04 Wed 1/21/04 5 days Thu 1/15/04 Wed 1/21/04 20 days Thu 1/15/04 Wed 2/11/04 10 days Thu 1/15/04 Wed 1/28/04 60 days Thu 1/15/04 Wed 4/7/04 20 days Thu 1/15/04 Wed 2/11/04 20 days Thu 2/12/04 Wed 3/10/04 20 days Thu 2/12/04 Wed 3/10/04 20 days Thu 1/15/04 Wed 2/11/04 20 days Thu 3/11/04 Wed 4/7/04 210 days Thu 1/1/04 #### #### #### 1 day Thu 1/1/04 Thu 1/1/04 25 days Fri 7/2/04 Thu 8/5/04 30 days Fri 8/6/04 Thu 9/16/04 19 days Fri 9/17/04 Wed 10/13/04 5 days Thu 10/14/04 Wed 10/20/04 70 days Thu 1/1/04 Wed 4/7/04 10 days Thu 1/1/04 Wed 1/14/04 5 days Thu 1/15/04 Wed 1/21/04 5 days Thu 1/22/04 Wed 1/28/04 5 days Thu 1/15/04 Wed 1/21/04 5 days Thu 1/15/04 Wed 1/21/04 20 days Thu 1/15/04 Wed 2/11/04 10 days Thu 1/15/04 Wed 1/28/04 60 days Thu 1/15/04 Wed 4/7/04 20 days Thu 1/15/04 Wed 2/11/04 20 days Thu 2/12/04 Wed 3/10/04 20 days Thu 2/12/04 Wed 3/10/04 20 days Thu 1/15/04 Wed 2/11/04 20 days Thu 3/11/04 Wed 4/7/04 30 days Thu 4/8/04 Wed 5/19/04 10 days Thu 4/8/04 Wed 4/21/04 Page 28 NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 1081 1081 1108.1109 1108.1145 1133 .1109 1110 1114 1115 1114 1114 1114 1114 1114 1122 1122 1114 1114.

01 days 30 days 20 days 120 days 30 days 29 days 5 days 286.1172.com Page 29 10 days 10 days 335.80 80 1176 81 1180 1181 1182 1183 1187 1188 .Memorable Solutions Hotel Pre-Opening Template ID 1149 1150 1151 1152 1153 1154 1155 1156 1157 1158 1159 1160 1161 1162 1163 1164 1165 1166 1167 1168 1169 1170 1171 1172 1173 1174 1175 1176 1177 1178 1179 1180 1181 1182 1183 1184 1185 1186 1187 1188 1189 Task Name Duration Friends & Family Overnights VIP Overnights Grand Opening Hotel Opening Date Determine list of target groups Determine date Develop invitation Develop invitation lists Mail invitations Detail events Develop Program Budget Staffing Needs Parking and Transportation Floral and Decorations Entertainment Develop Ancillary Activities for Guests Procure Off-site Lodging Photography F&B Develop Menus Procure Food Procure Beverage Develop Amenities Procure Rentals On-line Reservations Reservations Sales Agents Training Develop On-line reservation web page Load revenue management information (set selling strategies and restrictions) Develop PMS configuration documentation Website Research Web Hosting Select Web Host Design Web Pages Test & Feedback Load For Public Use Packages Leisure Determine need dates Determine target audience Develop package michaelchaffin.1159 385.01 days 10 days 5 days 5 days 5 days 5 days 20 days 30 days 30 days 10 days 60 days 20 days 20 days 20 days 20 days 20 days 50 days 30 days 30 days 20 days 10 days 67 days 10 days 2 days 30 days 20 days 5 days 80 days 80 days 10 days 10 days 10 days Start Thu 4/22/04 Thu 5/6/04 Thu 1/1/04 Thu 7/22/04 Thu 1/1/04 Thu 7/22/04 Thu 1/6/05 Thu 1/29/04 Thu 2/17/05 Wed 3/10/04 Thu 1/6/05 Thu 1/20/05 Thu 1/27/05 Thu 1/20/05 Thu 1/20/05 Thu 1/20/05 Thu 1/20/05 Wed 3/10/04 Thu 1/20/05 Thu 1/20/05 Thu 1/20/05 Thu 2/17/05 Thu 2/17/05 Thu 1/20/05 Thu 3/17/05 Fri 7/9/04 Fri 7/9/04 Fri 7/9/04 Fri 8/20/04 Fri 7/23/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Mon 1/19/04 Mon 3/1/04 Sat 3/27/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/29/04 Finish Wed 5/5/04 Wed 5/19/04 Thu 4/14/05 Wed 9/1/04 Wed 1/28/04 Thu 1/6/05 Thu 2/17/05 Tue 3/9/04 Thu 2/24/05 Thu 4/14/05 Thu 1/20/05 Thu 1/27/05 Thu 2/3/05 Thu 1/27/05 Thu 1/27/05 Thu 2/17/05 Thu 3/3/05 Tue 4/20/04 Thu 2/3/05 Thu 4/14/05 Thu 2/17/05 Thu 3/17/05 Thu 3/17/05 Thu 2/17/05 Thu 4/14/05 Thu 9/16/04 Thu 8/19/04 Thu 8/19/04 Thu 9/16/04 Thu 8/5/04 Fri 4/2/04 Wed 1/14/04 Fri 1/16/04 Fri 2/27/04 Fri 3/26/04 Fri 4/2/04 Wed 4/21/04 Wed 4/21/04 Wed 1/14/04 Wed 1/28/04 Wed 2/11/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 1148 1149 427 1081 1154 1153 1155 1154 1159 1160 1159 1159 1159 1159 1156 1159 1159 1169 1169 1159 1171.

Memorable Solutions Hotel Pre-Opening Template ID 1190 1191 1192 1193 1194 1195 1196 1197 1198 1199 1200 1201 1202 1203 1204 1205 1206 1207 1208 1209 1210 1211 1212 1213 1214 1215 1216 1217 1218 1219 1220 1221 1222 1223 1224 1225 1226 1227 1228 1229 1230 Task Name Duration Develop package collateral/purchase advertising Launch package advertising Tour Group Determine need dates Determine target audience Develop package Develop package collateral/purchase advertising Launch package advertising Wedding Determine need dates Determine target audience Develop package Develop package collateral/purchase advertising Launch package advertising Repairs & Maintenance Printed Materials Maintenance Performed Courtesy Note Cleaning Chemicals Select warewashing and housekeeping chemical supplier Install warewashing and housekeeping chemical equipment Domestic Water Determine water treatment for central plant Preventive Maintenance Programs Develop rooms preventive maintenance program Develop public areas preventive maintenance program Develop equipment preventive maintenance program Develop chiller./pressure logs and meter logs Safety Ensure fire extinguishers are in place Develop Safety Committee Model Rooms Coordinate move of model rooms Repair Response System Develop work order system Research and Procure Work Order Software Training Guest Key Card System training Television/Movies training Mechanical/HVAC training Guestroom PM program training Public space PM program training michaelchaffin. gas and watertemp.com Page 30 45 days 5 days 80 days 10 days 10 days 10 days 45 days 5 days 80 days 10 days 10 days 10 days 45 days 5 days 120 days 30 days 30 days 55 days 45 days 10 days 30 days 30 days 30 days 30 days 30 days 30 days 30 days 60 days 10 days 60 days 120 days 120 days 60 days 26 days 60 days 20 days 20 days 20 days 20 days 20 days 20 days Start Thu 2/12/04 Thu 4/15/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/29/04 Thu 2/12/04 Thu 4/15/04 Thu 1/1/04 Thu 1/1/04 Thu 1/15/04 Thu 1/29/04 Thu 2/12/04 Thu 4/15/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 3/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Tue 1/13/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 2/12/04 Thu 2/12/04 Thu 2/12/04 Thu 2/12/04 Thu 2/12/04 Finish Wed 4/14/04 Wed 4/21/04 Wed 4/21/04 Wed 1/14/04 Wed 1/28/04 Wed 2/11/04 Wed 4/14/04 Wed 4/21/04 Wed 4/21/04 Wed 1/14/04 Wed 1/28/04 Wed 2/11/04 Wed 4/14/04 Wed 4/21/04 Wed 6/16/04 Wed 2/11/04 Wed 2/11/04 Wed 3/17/04 Wed 3/3/04 Wed 3/17/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 2/11/04 Wed 3/24/04 Mon 1/26/04 Wed 3/24/04 Wed 6/16/04 Wed 6/16/04 Wed 3/24/04 Thu 2/5/04 Wed 3/24/04 Wed 3/10/04 Wed 3/10/04 Wed 3/10/04 Wed 3/10/04 Wed 3/10/04 Wed 3/10/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 1187. KWH.1189 1190 1193 1194 1193.1195 1196 1199 1200 1201 1202 1208 1373 361 361 361 361 361 .

Memorable Solutions Hotel Pre-Opening Template ID 1231 1232 1233 1234 1235 1236 1237 1238 1239 1240 1241 1242 1243 1244 1245 1246 1247 1248 1249 1250 1251 1252 1253 1254 1255 1256 1257 1258 1259 1260 1261 1262 1263 1264 1265 1266 1267 1268 1269 1270 1271 Task Name Duration Building management system training Signage Select and procure interior signage Select and procure exterior signage Pre-opening offices Locate and Prepare pre-opening offices Relocate Pre-opening Offices to Hotel Develop MOD manual Develop risk management manual/evacuation plan Obtain fire department approval of fire/evacuation plan MSD Sheets Compile MSD Sheets for all Chemicals Construction/Building Preparation Kitchen Substantial completion Punch Submit punch list to Chef. F&B for comments Punch list items corrected Equipment commissioning complete Area cleaned Meeting Space Substantial completion Punch Submit punch list to Chef. F&B for comments Punch list items corrected Equipment commissioning complete Area cleaned michaelchaffin. Dir. Dir. Dir. F&B for comments Punch list items corrected Equipment commissioning complete Area cleaned Lounge/Bar Substantial completion Punch Submit punch list to Chef.com 20 days 45 days 45 days 45 days 39 days 30 days 20 days 75 days 45 days 30 days 30 days 30 days 82 days 26 days 1 day 10 days 2 days 10 days 20 days 5 days 26 days 1 day 10 days 2 days 10 days 20 days 5 days 26 days 1 day 10 days 2 days 10 days 20 days 5 days 26 days 1 day 10 days 2 days 10 days 20 days 5 days Page 31 Start Thu 2/12/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Wed 1/28/04 Thu 1/1/04 Thu 1/1/04 Thu 3/4/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Fri 1/16/04 Tue 1/20/04 Fri 1/2/04 Fri 1/30/04 Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Fri 1/16/04 Tue 1/20/04 Fri 1/2/04 Fri 1/30/04 Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Fri 1/16/04 Tue 1/20/04 Fri 1/2/04 Fri 1/30/04 Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Fri 1/16/04 Tue 1/20/04 Fri 1/2/04 Fri 1/30/04 Finish Wed 3/10/04 Wed 3/3/04 Wed 3/3/04 Wed 3/3/04 Tue 2/24/04 Wed 2/11/04 Tue 2/24/04 Wed 4/14/04 Wed 3/3/04 Wed 4/14/04 Wed 2/11/04 Wed 2/11/04 Fri 4/23/04 Thu 2/5/04 Thu 1/1/04 Thu 1/15/04 Mon 1/19/04 Mon 2/2/04 Thu 1/29/04 Thu 2/5/04 Thu 2/5/04 Thu 1/1/04 Thu 1/15/04 Mon 1/19/04 Mon 2/2/04 Thu 1/29/04 Thu 2/5/04 Thu 2/5/04 Thu 1/1/04 Thu 1/15/04 Mon 1/19/04 Mon 2/2/04 Thu 1/29/04 Thu 2/5/04 Thu 2/5/04 Thu 1/1/04 Thu 1/15/04 Mon 1/19/04 Mon 2/2/04 Thu 1/29/04 Thu 2/5/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 361 1375 1239 1245 1246 1247 1245 1249 1252 1253 1254 1252 1256 1259 1260 1261 1259 1263 1266 1267 1268 1266 1270 . F&B for comments Punch list items corrected Equipment commissioning complete Area cleaned Restaurant Substantial completion Punch Submit punch list to Chef. Dir.

com 76 days 1 day 30 days 30 days 15 days 76 days 1 day 30 days 30 days 15 days 82 days 76 days 1 day 30 days 30 days 15 days 76 days 1 day 30 days 30 days 15 days 76 days 1 day 30 days 30 days 15 days 76 days 1 day 30 days 30 days 15 days 76 days 1 day 30 days 30 days 15 days 76 days 1 day 30 days 30 days 15 days Page 32 Start Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Fri 2/13/04 Fri 3/26/04 Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Fri 2/13/04 Fri 3/26/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Fri 2/13/04 Fri 3/26/04 Fri 1/2/04 Fri 1/2/04 Mon 1/5/04 Mon 2/16/04 Mon 3/29/04 Mon 1/5/04 Mon 1/5/04 Tue 1/6/04 Tue 2/17/04 Tue 3/30/04 Tue 1/6/04 Tue 1/6/04 Wed 1/7/04 Wed 2/18/04 Wed 3/31/04 Wed 1/7/04 Wed 1/7/04 Thu 1/8/04 Thu 2/19/04 Thu 4/1/04 Thu 1/8/04 Thu 1/8/04 Fri 1/9/04 Fri 2/20/04 Fri 4/2/04 Finish Thu 4/15/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 4/15/04 Thu 4/15/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 4/15/04 Fri 4/23/04 Thu 4/15/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 4/15/04 Fri 4/16/04 Fri 1/2/04 Fri 2/13/04 Fri 3/26/04 Fri 4/16/04 Mon 4/19/04 Mon 1/5/04 Mon 2/16/04 Mon 3/29/04 Mon 4/19/04 Tue 4/20/04 Tue 1/6/04 Tue 2/17/04 Tue 3/30/04 Tue 4/20/04 Wed 4/21/04 Wed 1/7/04 Wed 2/18/04 Wed 3/31/04 Wed 4/21/04 Thu 4/22/04 Thu 1/8/04 Thu 2/19/04 Thu 4/1/04 Thu 4/22/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 1273 1274 1275 1278 1279 1280 1284 1285 1286 1284 1289 1290 1291 1289 1294 1295 1296 1294 1299 1300 1301 1299 1304 1305 1306 1304 1309 1310 1311 .Memorable Solutions Hotel Pre-Opening Template ID 1272 1273 1274 1275 1276 1277 1278 1279 1280 1281 1282 1283 1284 1285 1286 1287 1288 1289 1290 1291 1292 1293 1294 1295 1296 1297 1298 1299 1300 1301 1302 1303 1304 1305 1306 1307 1308 1309 1310 1311 1312 Task Name Duration Retail Substantial completion Punch Punch list items corrected Area cleaned Lobby Substantial completion Punch Punch list items corrected Area cleaned Guestroom Punch 7th Floor Substantial completion Punch Punch list items corrected Area cleaned 6th Floor Substantial completion Punch Punch list items corrected Area cleaned 5th Floor Substantial completion Punch Punch list items corrected Area cleaned 4th Floor Substantial completion Punch Punch list items corrected Area cleaned 3rd Floor Substantial completion Punch Punch list items corrected Area cleaned 2nd Floor Substantial completion Punch Punch list items corrected Area cleaned michaelchaffin.

Memorable Solutions Hotel Pre-Opening Template ID 1313 1314 1315 1316 1317 1318 1319 1320 1321 1322 1323 1324 1325 1326 1327 1328 1329 1330 1331 1332 1333 1334 1335 1336 1337 1338 1339 1340 1341 1342 1343 1344 1345 1346 1347 1348 1349 1350 1351 1352 1353 Task Name Duration 1st Floor Substantial completion Punch Punch list items corrected Area cleaned 76 days 1 day 30 days 30 days 15 days 76 days 1 day 30 days 30 days 15 days 76 days 1 day 30 days 30 days 15 days 76 days 1 day 30 days 30 days 15 days 76 days 1 day 30 days 30 days 15 days 36 days 1 day 2 days 10 days 2 days 30 days 5 days 76 days 1 day 30 days 30 days 15 days 61 days 11 days 5 days 5 days Spa Substantial completion Punch Punch list items corrected Area cleaned Building Exterior Substantial completion Punch Punch list items corrected Area cleaned Landscaping Substantial completion Punch Punch list items corrected Area cleaned Back-Of-The-House Substantial completion Punch Punch list items corrected Area cleaned Uniform Room Substantial completion Punch Punch list items corrected Area cleaned Procure uniform racks Install Uniform racks Administrative/Front Office Substantial completion Punch Punch list items corrected Area cleaned F.F&E Installation Guestrooms 7th floor 6th floor michaelchaffin.com Page 33 Start Fri 1/9/04 Fri 1/9/04 Mon 1/12/04 Mon 2/23/04 Mon 4/5/04 Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Fri 2/13/04 Fri 3/26/04 Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Fri 2/13/04 Fri 3/26/04 Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Fri 2/13/04 Fri 3/26/04 Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Fri 2/13/04 Fri 3/26/04 Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Tue 1/6/04 Tue 1/20/04 Fri 1/2/04 Fri 2/13/04 Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Fri 2/13/04 Fri 3/26/04 Fri 2/6/04 Fri 4/16/04 Fri 4/16/04 Mon 4/19/04 Finish Fri 4/23/04 Fri 1/9/04 Fri 2/20/04 Fri 4/2/04 Fri 4/23/04 Thu 4/15/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 4/15/04 Thu 4/15/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 4/15/04 Thu 4/15/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 4/15/04 Thu 4/15/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 4/15/04 Thu 2/19/04 Thu 1/1/04 Mon 1/5/04 Mon 1/19/04 Wed 1/21/04 Thu 2/12/04 Thu 2/19/04 Thu 4/15/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 4/15/04 Fri 4/30/04 Fri 4/30/04 Thu 4/22/04 Fri 4/23/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 1309 1314 1315 1316 1319 1320 1321 1324 1325 1326 1329 1330 1331 1334 1335 1336 1339 1340 1341 1339 1343 1346 1347 1348 1287 1292 .

1259.1273.1252.1266.1245.Memorable Solutions Hotel Pre-Opening Template ID 1354 1355 1356 1357 1358 1359 1360 1361 1362 1363 1364 1365 1366 1367 1368 1369 1370 1371 1372 1373 1374 1375 1376 1377 1378 1379 1380 1381 1382 1383 1384 1385 1386 1387 1388 1389 1390 1391 1392 1393 1394 Task Name Duration 5th floor 4th floor 3rd floor 2nd floor 1st Floor 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 10 days 5 days 10 days 42 days 1 day 10 days 1 day 30 days 30 days 30 days 50 days 20 days 30 days 70 days 70 days 30 days 30 days 10 days 70 days 30 days 30 days 10 days 70 days 30 days 30 days 10 days Spa Treatment Areas Fitness Center F&B Lounge/Bar Meeting Space Restaurant Public Areas Lobby Retail Back-of-the-house Administrative Offices Kitchen/Engineering/Housekeeping Testing/Documentation All Areas Substantially Complete Verify proper operation of all Life Safety equipment/systems TCO CO Obtain "As Built" plans Obtain all warranties and equipment information Environmental/Recycling Research Sources and Options Develop SOP's Contract Maintenance and Service Agreements Rodent and Pest Control Develop RFP Receive Bids Award Contract Indoor Plants Develop RFP Receive Bids Award Contract Indoor Floral Develop RFP Receive Bids Award Contract michaelchaffin.com Page 34 Start Tue 4/20/04 Wed 4/21/04 Thu 4/22/04 Fri 4/23/04 Mon 4/26/04 Fri 4/16/04 Fri 4/16/04 Fri 4/16/04 Fri 2/6/04 Fri 2/6/04 Fri 2/6/04 Fri 2/6/04 Fri 4/16/04 Fri 4/16/04 Fri 4/16/04 Fri 4/16/04 Fri 4/16/04 Fri 4/16/04 Mon 1/12/04 Mon 1/12/04 Tue 1/13/04 Tue 1/27/04 Wed 1/28/04 Tue 1/13/04 Tue 1/13/04 Thu 1/1/04 Thu 1/1/04 Thu 1/29/04 Thu 1/1/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Finish Mon 4/26/04 Tue 4/27/04 Wed 4/28/04 Thu 4/29/04 Fri 4/30/04 Thu 4/22/04 Thu 4/22/04 Thu 4/22/04 Thu 2/12/04 Thu 2/12/04 Thu 2/12/04 Thu 2/12/04 Thu 4/22/04 Thu 4/22/04 Thu 4/22/04 Thu 4/29/04 Thu 4/22/04 Thu 4/29/04 Tue 3/9/04 Mon 1/12/04 Mon 1/26/04 Tue 1/27/04 Tue 3/9/04 Mon 2/23/04 Mon 2/23/04 Wed 3/10/04 Wed 1/28/04 Wed 3/10/04 Wed 4/7/04 Wed 4/7/04 Wed 2/11/04 Wed 3/24/04 Wed 4/7/04 Wed 4/7/04 Wed 2/11/04 Wed 3/24/04 Wed 4/7/04 Wed 4/7/04 Wed 2/11/04 Wed 3/24/04 Wed 4/7/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 1297 1302 1307 1312 1317 1322 1322 1271 1264 1257 1281 1276 1349 1337 1278.134 1373 1374 1375 1373 1373 1380 1384 1385 1388 1389 1392 1393 .

com 70 days 30 days 30 days 10 days 70 days 30 days 30 days 10 days 70 days 30 days 30 days 10 days 70 days 30 days 30 days 10 days 91 days 1 day 10 days 30 days 20 days 30 days Page 35 Start Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 1/1/04 Thu 1/1/04 Thu 2/12/04 Thu 3/25/04 Thu 1/1/04 Thu 1/1/04 Fri 1/2/04 Fri 1/16/04 Fri 2/27/04 Fri 3/26/04 Finish Wed 4/7/04 Wed 2/11/04 Wed 3/24/04 Wed 4/7/04 Wed 4/7/04 Wed 2/11/04 Wed 3/24/04 Wed 4/7/04 Wed 4/7/04 Wed 2/11/04 Wed 3/24/04 Wed 4/7/04 Wed 4/7/04 Wed 2/11/04 Wed 3/24/04 Wed 4/7/04 Thu 5/6/04 Thu 1/1/04 Thu 1/15/04 Thu 2/26/04 Thu 3/25/04 Thu 5/6/04 Actual Finish NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Predecessors 1396 1397 1400 1401 1404 1405 1408 1409 1412 1413 1414 1415 .Memorable Solutions Hotel Pre-Opening Template ID 1395 1396 1397 1398 1399 1400 1401 1402 1403 1404 1405 1406 1407 1408 1409 1410 1411 1412 1413 1414 1415 1416 Task Name Duration Landscape Develop RFP Receive Bids Award Contract Snow Removal Develop RFP Receive Bids Award Contract Mechanical Develop RFP Receive Bids Award Contract Life Safety Develop RFP Receive Bids Award Contract Secure Background Music Design Received Design approved Receive Bids Contract awarded Service installed and tested michaelchaffin.

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