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Take Assessment - Final Exam for ch 1-10 - IT Essentials: PC Hardware and Software (Version 4.1) Time Remaining: 1
A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs? Cancel the jobs in the printer queue. Select landscape or portrait image layout. Set the printed image to colors or to grayscale. Adjust the settings to match the colors on the screen to the colors on the printed sheet. Which steps lead to the window where the performance settings can be changed on a Windows XP computer that is using the classic view display? Choose Start > Control Panel > System > Advanced > Performance area. Choose the Settings button. Choose Start > Control Panel > System > Hardware > Device Manager > View > Resources by type Choose Start > Control Panel > Administrative Tools > Performance area > VMem Choose Start > All Programs > Accessories > System Tools > System Restore Where in Windows XP can the shutdown, hibernate, and standby modes be configured? Start > Control Panel > Power Options Start > Control Panel > Administrative Tools Start > Control Panel > Power Modes Start > Control Panel > System What is the purpose of an IRQ? Perform input/output between the CPU and peripherals. Establish peer-to-peer communication between devices and software. Request information from the CPU. Access the computer RAM for reading and writing. What is the purpose of using thermal compound when installing a CPU, a heat sink, and a fan assembly on a motherboard? to insulate the CPU from the heat sink to attach the heat sink firmly to the CPU to conduct heat that is generated by the CPU to the heat sink to ensure an electrical connection between the CPU and heat sink Why do mobile devices such as laptop computers use specially designed CPUs? They consume less power.
They require customized cooling mechanisms. The network interface card driver needs to be updated. Which factors should be considered when selecting the adapter? type of hard drive installed amount of memory installed expansion slot type case form factor 11 A network administrator is troubleshooting a server that keeps crashing. The network printer is on the same network as the computer. They are lighter. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. What is the name of this type of attack? multi-ping attack phishing ping bomb ping of death spoofing zombie attack 12 ABC Inc.88 assigned as an IP address. but that there was access to the Internet the day before. The computer has 169.254. Which question is a close-ended one? What happened before the error occurred? Is this the first time the error occurred? What happened after the error occurred? What error messages were displayed when the error occurred? A student enables file sharing on a laptop so that a friend can access music files. Upon investigation. While monitoring traffic to the server. Which type of service is being configured? FTP peer-to-peer Telnet DHCP DNS A technician is troubleshooting a problem where the user claims that access to the Internet is not working. The default gateway on the computer is incorrect. the administrator notices repeated. the technician determines that the user cannot access the network printer in the office either. it is common to ask close-ended questions.100. 7 Once a technician understands a customer complaint. What is the most likely problem? The IP address needs to be renewed. The router that connects this network to other networks is down. larger than normal pings to the server. 8 9 10 A technician needs to purchase a new video adapter for a computer.They are smaller. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy? .
Which step should a technician take to improve performance? Download drivers and utilities from a user forum on the Internet. 3 active. 1 extended. Remove the screen from the laptop. 16 A technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate drive locations. Remove the battery. 1 active. 3 logical 3 primary. 3 extended 2 primary. Download drivers and utilities from the manufacturer web site. Buy a different scanner. and aspect ratio explain? hard drive efficiency audio signal scanner output image properties of a monitor 14 What must be done before a technician cleans a very dirty LCD screen on a laptop? Place the laptop in standby mode. Reinstall the software that came with the scanner. 1 active. 2 logical 2 logical. Enable the autoclean setting in the BIOS. 2 extended 17 . 2 active. Which partition settings will support these requirements? 1 primary. interlace. 15 A newly purchased scanner is not functioning as efficiently as expected.NIC Wireless NIC USB gateway RAID adapter multiple slave hard disk adapter 13 What do the terms refresh rate. 1 extended.
Do not fight a fire that is out of control.) Use some form of a Class C fire extinguisher to fight an electrical fire. 20 Which three customizable properties are available when right-clicking the Windows XP My Computer desktop icon and selecting Properties? (Choose three. Which action by the technician most likely caused the customer to complain? The technician interrupted a number of times to ask questions. The customer was escalated to a level-two technician. what should be the next step in solving this problem? Check the printer for status messages. Restart the computer. A Cisco Networking Academy instructor is trying to print a flash graphic from the curriculum. Use a Class A fire extinguisher to fight an electrical fire.) virtual memory settings automatic updates settings hard drive properties computer name display properties startup properties . Use a Class B fire extinguisher to fight a combustible metal fire. Do not point a fire extinguisher at the base of the fire. Upgrade the printer driver. 18 What are two recommended procedures for dealing safely with an office fire? (Choose two. The technician ended the call without saying "Have a nice day". The print job has gone into the print queue as shown. 19 A supervisor received a complaint that one of the technicians was rude and disrespectful. Reinstall the printer driver. Check the printer cabling and power.Refer to the exhibit. The technician occasionally confirmed an understanding of the problem. Based on the output.
Use OCR software when scanning the photographs. 25 What are the four layers in the TCP/IP reference model? HTTP. What is the most likely cause of the problem? The DSL modem is incorrectly configured. Save the scanned file in JPEG not TIFF format. The telephone does not comply with the IEEE 802. Increase the resolution of the scanner. IP. Ethernet TCP. what should be done to protect the system in the event of a faulty or aborted installation? Create a restore point. 22 When installing a service pack or security patches on an operating system. The DSL filter is faulty or not connected. the quality of the images printed as posters is poor.21 A customer reports poor telephone communications when using a copper telephone line that also has a DSL service. However. IEEE application. TCP. internet. Test all aspects to ensure that the update is correct for the operating system. transport. presentation. session. transport 26 A workstation is experiencing an error that is caused by suspected dirty RAM contacts. The HSDPA (High Speed Data Packet Access) is interfering with the telephone operation. 23 Which three things should be investigated first when troubleshooting a printer? (Choose three. Ethernet.) equipment power corrupt print driver low-ink warning out of paper operating system compatibility firmware version 24 A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. IP.1 standard. What should the user do? Replace the flatbed scanner with an all-in-one device.) cotton cloth distilled water home vacuum cleaner isopropyl alcohol lint-free swab mild cleaning solution . network access application. Check the updates for the latest ones. data link. Which two materials should be used to clean the RAM module? (Choose two. network. transport physical.15. Disable Automatic Updates to prevent interference with the current operation.
0. A password was not assigned to the default administrator account.0 29 A technician is to document the current configurations of all network devices in a college. Which tool should be used? Scandisk Disk Management Chkdsk Defrag Device Manager 32 What is the purpose of Windows Vista 64-bit Kernel Patch Protection? It prevents third party drivers from modifying the operating system kernel. 33 A user has been writing data to a USB flash memory drive. including those in offsite buildings.255. Which security precaution was most likely missed when the operating system was first installed? A user account was not created.0.0.255 255. It allows the use of unsigned drivers to be used within the 64-bit Vista operating system.255.27 A technician has been asked to find how a hacker keeps breaking in to a computer. 28 What is the default subnet mask for a Class A network? 0. It prevents the use of additional operating system kernels from being added to Vista. The OS product key was not entered.0. What should the user do before removing the device? Shut down the computer. The hard drive was not formatted with NTFS.255. . It permits the 64-bit operating system to patch the operating system at a much higher rate. Which protocol would be best to use to securely access the network devices? FTP HTTP SSH Telnet 30 Which network protocol is used to automatically assign an IP address to a computer on a network? FTP DHCP ICMP SMTP APIPA 31 A technician wants to create a new partition on a new additional hard drive.0.0 255.255 0.255.0.255.0 255.255 0.255. It prevents the use of 32-bit drivers with the 64-bit Visa operating system.
) FAT16 FAT32 HPFS NTFS CDFS 35 A user reports that a printer is printing unknown characters on documents. then click on Remove Drive . Uninstall and reinstall the printer driver. Encourage users to run the laptop from the AC adapter more often. What is a possible solution to this issue? Replace the toner or ink cartridge. Remove the power to the drive. Right-click on the drive in My Computer. Clean the air vents. Remove and clean the CPU. 34 Which two file systems are available for selection during installation of Windows XP? (Choose two. The technician notices that the problem occurs after the lid is closed for a period of time. The technician checks the laptop and verifies that the problem occurs intermittently. Replace the paper with some from a new ream. Delete the print job from the queue and print again. What preventive maintenance procedure can be performed on the laptops to reduce this problem? Regularly replace the laptop battery. Replace the fan.Click on the Safely Remove Hardware icon in the system tray then on the device. 36 Which key or key sequence pressed during the boot process will allow a user to restart a Windows PC using the last known good configuration? F1 F8 F12 Alt-Z Windows key 37 A sales representative mentions that sometimes a particular laptop will not display anything when the laptop lid is reopened after the laptop is put in sleep mode. What should the technician check next in order to try to determine the exact cause? display setting LCD cutoff switch power scheme setting battery charging capacity 38 A technician is having trouble with laptops that keep overheating. 39 What approach should a technician take when receiving a call from a stressed customer? Ask the customer to telephone back when the customer is feeling less stressed. Encourage users to run the laptop from the battery more often. .
What are two advantages of the new configuration? (Choose two. Individual users are in control of their own computers and network resources.) cache memory DDR SDRAM FPM DRAM SDRAM SRAM 44 . Data is more secure in the event of hardware failures.) The total cost of the new solution is considerably lower. Which type of device uses the connector shown in the graphic? DVD drive keyboard NIC RAM sound card 41 A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration.) fusing writing skewing spraying transferring sublimating 43 Which two memory types are installed using Dual Inline Memory Module (DIMM) slots? (Choose two. 40 Refer to the exhibit. Data resources and access are centrally controlled. Try to establish a rapport with the customer. Transfer the customer to a level-two technician who will ask the customer to explain the problem again. Personnel costs are lower because a dedicated network administrator is no longer necessary.Ask the customer to hold. and then wait five minutes for the customer to calm down. 42 Which are three steps in the laser printing process? (Choose three.
Which key would be used in conjunction with the Fn key to enable the wireless connection? F5 F6 F7 F8 45 Which port is used only for input? PS/2 component speaker DVI parallel 46 What is the logical topology used for the Ethernet architecture? bus double ring extended star ring star 47 A company uses a single computer to receive and test all Windows updates. The wireless NIC is enabled and the wireless network configuration settings are correct. When the most recent update was installed. 49 Employees in the financial department have reported that an unknown technician has been asking questions about the network. Use the Add or Remove Hardware applet in the Control Panel to remove the update. Restore the hard drive from the last system backup. What is the first course of action that a technician should attempt to remove the update? Run a System Restore from the last restore point. several programs failed. A technician is troubleshooting a problem where a teacher is unable to connect a laptop to a wireless network. What must be considered when selecting an appropriate power supply? The power supply converts DC to AC. 48 A customer needs to purchase a new power supply for a computer. Which type of attack might the employees be observing? phishing .Refer to the exhibit. Use the Recovery Console to restore the operating system. The power supply provides at least 800 V. The power supply must have both a P-8 and P-9 connector. The power supply has sufficient wattage to support all components inside the computer.
social engineering spoofing spamming 50 When installing the Windows XP operating system. which file system should be chosen? FAT32 HPFS NFS NTFS 51 Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two. 52 Which power management method offers the most power management features? ACPI AMP APM UPS WPM . Wear rubber-soled shoes to work with the computer. If security is a requirement. Remove any batteries. Keep any component in a plastic bag until installation.) Disconnect the power cord. a technician is given a choice of file systems to use. Use carpets in cool areas.
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