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Take Assessment - Final Exam for ch 1-10 - IT Essentials: PC Hardware and Software (Version 4.1) Time Remaining: 1
A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs? Cancel the jobs in the printer queue. Select landscape or portrait image layout. Set the printed image to colors or to grayscale. Adjust the settings to match the colors on the screen to the colors on the printed sheet. Which steps lead to the window where the performance settings can be changed on a Windows XP computer that is using the classic view display? Choose Start > Control Panel > System > Advanced > Performance area. Choose the Settings button. Choose Start > Control Panel > System > Hardware > Device Manager > View > Resources by type Choose Start > Control Panel > Administrative Tools > Performance area > VMem Choose Start > All Programs > Accessories > System Tools > System Restore Where in Windows XP can the shutdown, hibernate, and standby modes be configured? Start > Control Panel > Power Options Start > Control Panel > Administrative Tools Start > Control Panel > Power Modes Start > Control Panel > System What is the purpose of an IRQ? Perform input/output between the CPU and peripherals. Establish peer-to-peer communication between devices and software. Request information from the CPU. Access the computer RAM for reading and writing. What is the purpose of using thermal compound when installing a CPU, a heat sink, and a fan assembly on a motherboard? to insulate the CPU from the heat sink to attach the heat sink firmly to the CPU to conduct heat that is generated by the CPU to the heat sink to ensure an electrical connection between the CPU and heat sink Why do mobile devices such as laptop computers use specially designed CPUs? They consume less power.
Which type of service is being configured? FTP peer-to-peer Telnet DHCP DNS A technician is troubleshooting a problem where the user claims that access to the Internet is not working. While monitoring traffic to the server. What is the most likely problem? The IP address needs to be renewed.They are smaller. The network printer is on the same network as the computer. the administrator notices repeated. Which factors should be considered when selecting the adapter? type of hard drive installed amount of memory installed expansion slot type case form factor 11 A network administrator is troubleshooting a server that keeps crashing. Upon investigation. but that there was access to the Internet the day before.100. 8 9 10 A technician needs to purchase a new video adapter for a computer. They are lighter. The router that connects this network to other networks is down. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy? . The default gateway on the computer is incorrect.88 assigned as an IP address. Which question is a close-ended one? What happened before the error occurred? Is this the first time the error occurred? What happened after the error occurred? What error messages were displayed when the error occurred? A student enables file sharing on a laptop so that a friend can access music files. They require customized cooling mechanisms. larger than normal pings to the server. What is the name of this type of attack? multi-ping attack phishing ping bomb ping of death spoofing zombie attack 12 ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. The computer has 169. the technician determines that the user cannot access the network printer in the office either. The network interface card driver needs to be updated. it is common to ask close-ended questions.254. 7 Once a technician understands a customer complaint.
NIC Wireless NIC USB gateway RAID adapter multiple slave hard disk adapter 13 What do the terms refresh rate. and aspect ratio explain? hard drive efficiency audio signal scanner output image properties of a monitor 14 What must be done before a technician cleans a very dirty LCD screen on a laptop? Place the laptop in standby mode. Which partition settings will support these requirements? 1 primary. Remove the screen from the laptop. 3 extended 2 primary. interlace. 1 extended. 15 A newly purchased scanner is not functioning as efficiently as expected. Buy a different scanner. 3 logical 3 primary. 3 active. 16 A technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate drive locations. 1 extended. Enable the autoclean setting in the BIOS. 2 extended 17 . 2 active. 1 active. 1 active. 2 logical 2 logical. Download drivers and utilities from the manufacturer web site. Which step should a technician take to improve performance? Download drivers and utilities from a user forum on the Internet. Reinstall the software that came with the scanner. Remove the battery.
Upgrade the printer driver. Reinstall the printer driver. A Cisco Networking Academy instructor is trying to print a flash graphic from the curriculum. 19 A supervisor received a complaint that one of the technicians was rude and disrespectful. Check the printer cabling and power. 18 What are two recommended procedures for dealing safely with an office fire? (Choose two.) virtual memory settings automatic updates settings hard drive properties computer name display properties startup properties . Restart the computer. Use a Class B fire extinguisher to fight a combustible metal fire. Do not fight a fire that is out of control. The technician occasionally confirmed an understanding of the problem. The technician ended the call without saying "Have a nice day". 20 Which three customizable properties are available when right-clicking the Windows XP My Computer desktop icon and selecting Properties? (Choose three. Do not point a fire extinguisher at the base of the fire. The print job has gone into the print queue as shown. Which action by the technician most likely caused the customer to complain? The technician interrupted a number of times to ask questions. Use a Class A fire extinguisher to fight an electrical fire.) Use some form of a Class C fire extinguisher to fight an electrical fire.Refer to the exhibit. The customer was escalated to a level-two technician. Based on the output. what should be the next step in solving this problem? Check the printer for status messages.
presentation. network access application. data link. TCP.) equipment power corrupt print driver low-ink warning out of paper operating system compatibility firmware version 24 A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. Check the updates for the latest ones. What should the user do? Replace the flatbed scanner with an all-in-one device.21 A customer reports poor telephone communications when using a copper telephone line that also has a DSL service.) cotton cloth distilled water home vacuum cleaner isopropyl alcohol lint-free swab mild cleaning solution . session. The telephone does not comply with the IEEE 802. 25 What are the four layers in the TCP/IP reference model? HTTP. network. transport 26 A workstation is experiencing an error that is caused by suspected dirty RAM contacts. Ethernet. Disable Automatic Updates to prevent interference with the current operation. The HSDPA (High Speed Data Packet Access) is interfering with the telephone operation. However. internet. Use OCR software when scanning the photographs. Save the scanned file in JPEG not TIFF format. What is the most likely cause of the problem? The DSL modem is incorrectly configured. The DSL filter is faulty or not connected. IEEE application. Ethernet TCP. IP. transport. IP. Test all aspects to ensure that the update is correct for the operating system. 22 When installing a service pack or security patches on an operating system. Which two materials should be used to clean the RAM module? (Choose two.15. the quality of the images printed as posters is poor. what should be done to protect the system in the event of a faulty or aborted installation? Create a restore point.1 standard. 23 Which three things should be investigated first when troubleshooting a printer? (Choose three. Increase the resolution of the scanner. transport physical.
255 0.255 0. A password was not assigned to the default administrator account.255. It allows the use of unsigned drivers to be used within the 64-bit Vista operating system. It prevents the use of additional operating system kernels from being added to Vista.0.0 255. 28 What is the default subnet mask for a Class A network? 0. It permits the 64-bit operating system to patch the operating system at a much higher rate. . It prevents the use of 32-bit drivers with the 64-bit Visa operating system. including those in offsite buildings. Which tool should be used? Scandisk Disk Management Chkdsk Defrag Device Manager 32 What is the purpose of Windows Vista 64-bit Kernel Patch Protection? It prevents third party drivers from modifying the operating system kernel. The hard drive was not formatted with NTFS.255 255.0.0. The OS product key was not entered.0.27 A technician has been asked to find how a hacker keeps breaking in to a computer.0 29 A technician is to document the current configurations of all network devices in a college.0.255. Which security precaution was most likely missed when the operating system was first installed? A user account was not created.0 255. 33 A user has been writing data to a USB flash memory drive.0.255. Which protocol would be best to use to securely access the network devices? FTP HTTP SSH Telnet 30 Which network protocol is used to automatically assign an IP address to a computer on a network? FTP DHCP ICMP SMTP APIPA 31 A technician wants to create a new partition on a new additional hard drive.255.255. What should the user do before removing the device? Shut down the computer.255.
The technician notices that the problem occurs after the lid is closed for a period of time. Remove the power to the drive. Uninstall and reinstall the printer driver. Right-click on the drive in My Computer. The technician checks the laptop and verifies that the problem occurs intermittently. Remove and clean the CPU. Encourage users to run the laptop from the AC adapter more often. What should the technician check next in order to try to determine the exact cause? display setting LCD cutoff switch power scheme setting battery charging capacity 38 A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure can be performed on the laptops to reduce this problem? Regularly replace the laptop battery.Click on the Safely Remove Hardware icon in the system tray then on the device. 36 Which key or key sequence pressed during the boot process will allow a user to restart a Windows PC using the last known good configuration? F1 F8 F12 Alt-Z Windows key 37 A sales representative mentions that sometimes a particular laptop will not display anything when the laptop lid is reopened after the laptop is put in sleep mode. Replace the fan. then click on Remove Drive . Encourage users to run the laptop from the battery more often. Clean the air vents. Replace the paper with some from a new ream. Delete the print job from the queue and print again. . 39 What approach should a technician take when receiving a call from a stressed customer? Ask the customer to telephone back when the customer is feeling less stressed.) FAT16 FAT32 HPFS NTFS CDFS 35 A user reports that a printer is printing unknown characters on documents. 34 Which two file systems are available for selection during installation of Windows XP? (Choose two. What is a possible solution to this issue? Replace the toner or ink cartridge.
Data is more secure in the event of hardware failures. What are two advantages of the new configuration? (Choose two. Personnel costs are lower because a dedicated network administrator is no longer necessary. Data resources and access are centrally controlled. Which type of device uses the connector shown in the graphic? DVD drive keyboard NIC RAM sound card 41 A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration.) The total cost of the new solution is considerably lower. 42 Which are three steps in the laser printing process? (Choose three. Transfer the customer to a level-two technician who will ask the customer to explain the problem again. Individual users are in control of their own computers and network resources.Ask the customer to hold. Try to establish a rapport with the customer. and then wait five minutes for the customer to calm down.) cache memory DDR SDRAM FPM DRAM SDRAM SRAM 44 . 40 Refer to the exhibit.) fusing writing skewing spraying transferring sublimating 43 Which two memory types are installed using Dual Inline Memory Module (DIMM) slots? (Choose two.
A technician is troubleshooting a problem where a teacher is unable to connect a laptop to a wireless network.Refer to the exhibit. Use the Add or Remove Hardware applet in the Control Panel to remove the update. The power supply must have both a P-8 and P-9 connector. 49 Employees in the financial department have reported that an unknown technician has been asking questions about the network. The power supply has sufficient wattage to support all components inside the computer. The power supply provides at least 800 V. Which type of attack might the employees be observing? phishing . What is the first course of action that a technician should attempt to remove the update? Run a System Restore from the last restore point. Restore the hard drive from the last system backup. 48 A customer needs to purchase a new power supply for a computer. When the most recent update was installed. Which key would be used in conjunction with the Fn key to enable the wireless connection? F5 F6 F7 F8 45 Which port is used only for input? PS/2 component speaker DVI parallel 46 What is the logical topology used for the Ethernet architecture? bus double ring extended star ring star 47 A company uses a single computer to receive and test all Windows updates. What must be considered when selecting an appropriate power supply? The power supply converts DC to AC. several programs failed. Use the Recovery Console to restore the operating system. The wireless NIC is enabled and the wireless network configuration settings are correct.
Use carpets in cool areas. If security is a requirement.) Disconnect the power cord. Keep any component in a plastic bag until installation. a technician is given a choice of file systems to use.social engineering spoofing spamming 50 When installing the Windows XP operating system. 52 Which power management method offers the most power management features? ACPI AMP APM UPS WPM . Remove any batteries. Wear rubber-soled shoes to work with the computer. which file system should be chosen? FAT32 HPFS NFS NTFS 51 Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.
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