P. 1
IT221 / IT 221 / Week 8 Assignment: Final Project—Communication Plan

IT221 / IT 221 / Week 8 Assignment: Final Project—Communication Plan

|Views: 249|Likes:
Published by Number1Tutor
Assignment: Final Project—Communication Plan
 Resources: Appendixes A and B
 Determine the necessary details related to scope changes and communication for your approved project.
 Complete section 8 of the IT/221N Final Project Template in Appendix B.
 Post only the identified sections as an attachment.
Assignment: Final Project—Communication Plan
 Resources: Appendixes A and B
 Determine the necessary details related to scope changes and communication for your approved project.
 Complete section 8 of the IT/221N Final Project Template in Appendix B.
 Post only the identified sections as an attachment.

More info:

Published by: Number1Tutor on May 24, 2011
Copyright:Traditional Copyright: All rights reserved
List Price: $3.99 Buy Now

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
See more
See less

08/24/2014

$3.99

USD

pdf

text

original

.Axia College Material Appendix B Use this template to complete each section of the final project.

IT 221N Final Project Template

8 Communication Plan The store owner has called for stakeholders in the financing of the project. All teams needed in the implementation of the website will assemble every Monday. These meetings will talk over team goals, and how to achieve these goals. The stakeholders will be updated of team progression, and will be involved in the testing phasing of the project. Once the testing phase is finished, the project is ready to be opened up for function.
1.1
1.1.1

Risks and Issues Management
Potential Exceptions and Problems
Cause High amount of foot traffic in store. Symptoms Long lines at cash registers, employees helping more than one customer at a time. Emails and phone calls complaining about website, decline in online orders. Consequences Customers get angry and leave. Possible Solutions Hire temporary employees to complete inventory so previous employees can help customers. Follow customer feedback and be receptive to adapt changes as they arise. Offer customers survey of website to gain insight on their experiences. Have in-store sales to attract foot traffic.

Problem
Shortage of employees

Customers have problems with website

Server not large enough. Customers are having trouble navigating website.

Customers stop shopping online and find other online stores to order from.

Decline in foot traffic and increase in online orders

Customers prefer shopping online and find it to be more convenient.

Increase in online orders and decrease in instore purchases.

Scale down store operations.

1.1.2

Appropriate Corrective Measures
Solution Hire more employees for the busier times of the day or for the busiest time of the week. Steps 1. Post wanted signs outside the store. 2. Post ad in the local paper. 3. Have applications available at each cash register and at customer service desk. 1. Have an on-call for

Issue Shortage of employees

Customers have problems with

Have a help desk number
Page 2

If the project manager wants to create a scope change. he or she need to: • • • Propose thoughts. Have a feedback section also available for customers.IT 221N Final Project Template website available on the website for customers who are having trouble navigating the website. i Page 3 . The right team leader will go through the concepts. P Propose suggestions to project manager for implementation. If thoughts contain a number of team leaders.2. the project manager will intervene and come to a conclusion. they need to propose ideas to project manager. 1. 1. As soon as the project manager has accepted the concepts. If a team leader advises a scope change. customer support.2 1. and propose the accepted suggestions to the project manager. Offer store ad available online for viewing that promotes customers coming into store. thoughts should be accepted by all team leaders prior to being handed in to the project manager. As soon as team leader has obtained consent from concerned team leaders. to concerned team leaders. Ask for email addresses from customers to use when they need to communicate difficulties regarding the website to the webmaster and vice versa. for consent.1 Change Management Process Change Management Process Steps If a team member wants to make a scope adjustment in the project. they need to: • • Have consent from a majority of the stakeholders. he or she must: • • • • • Propose his or her thoughts on paper to the relevant team leader. the concepts are handed in to the stakeholders. they need to: • • Propose suggestions to stakeholders Stakeholders should have a majority of consent prior to project manager is able to apply thoughts If a stakeholder wants to apply ideas. the project manager hands in them to the stakeholders. If there is a clash in between team leaders concerning handed in thoughts. As soon as the project manager has accepted the concepts. 2. Decline in foot traffic and increase in online orders Offer in-store sales to entice foot traffic. examine the practicalities.

IT 221N Final Project Template 1. The web designer functions together with the system manager making sure that she or he provides a webpage that adequately connects with actual databases. budget. The system manager acts as the development database team leader. To ensure that alterations to form in: time. The system manager is going to make choices regarding the application of software program and or hardware. The Web designer acts as the innovative management in planning the web page. Page 4 . and or scope.2. the store owner need to consent all of them.2 Change Control Board (CCB) Participants in the Change Control Board are going to be: • • • The store owner acts as the project manager.

You're Reading a Free Preview

Download
scribd