You are on page 1of 26

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.

: CGS 00534317 ASSIGNMENT – EMQM5103

JANUARY SEMESTER 2011 PROJECT QUALITY MANAGEMENT – EMQM5103

ASSIGNMENT

LECTURER DR HARIKRISHNAN KANTHEN

STUDENT NAME: MOHD. NORIZAM BIN MD. SALLEH Matriculation No.: CGS 00534317

1

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

JANUARY SEMESTER 2011 PROJECT QUALITY MANAGEMENT – EMQM5103 ASSIGNMENT (50%)

PURPOSE The purpose of this assignment is to provide students the opportunity to evaluate and select project quality management methods by using the skills and knowledge they have acquired from this course. INSTRUCTIONS You will complete this assignment individually. The assignment requires you to complete the tasks given in a written report. TASK Project Quality Plan can be defined as a set of activities planned at the beginning of the project that helps achieve Quality in the Project being executed. The Purpose of the Project Quality Plan is to define these activities / tasks that intends to deliver products while focusing on achieving customer's quality expectations. These activities / tasks are defined on the basis of the quality standards set by the organization delivering the product. Develop a Project Quality Plan for one of your project that you have recently undertaken. REPORT FORMAT Use the Rubrics as a guide to prepare your assignment. Introduction/project brief, literature survey, proposed project quality plan, evaluating your project quality plan, summary and references. The assignment length should be around 2500-4000 words. REFERENCES You can refer to any references (books, module, internet, journal and others). Remember to cite the source of references in your report.

2

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

1. Introduction Project Brief. Quality can be defined as meeting the customer's expectations or exceeding the customer expectations, achieved by way of deliverables and/or activities performed to produce those deliverables. Project Quality Plan can be defined as a set of activities planned at the beginning of the project that helps to achieve Quality in the Project being executed. The Purpose of the Project Quality Plan is to define these activities / tasks that intends to deliver products while focussing on achieving customer's quality expectations. These activities / tasks are defined on the basis of the quality standards set by the organization delivering the product. Project Quality Plan identifies which Quality Standards are relevant to the project and determines how they can be satisfied. It also includes identification of necessary resources, training requirements, inspection and testing needs, and quality procedures applicable to the project. It should be carried out before construction work is due to commence. The outcome shall be summarised in a quality plan. A project quality plan is a written plan that details how we will manage quality on a specific project or construction project but in the same time to complete them within estimated budged and time. Its contents are drawn from the company’s quality system, the contract and other related documents. An inspection and test plan enables a systematic approach to carry out in-process verification of work. It lays down in sequence the inspection and testing involved in a construction or installation process, and for each inspection or testing it also spell out the person who has the authority of approval. When duly signed off, it provides documentary evidence that the quality of work has been verified and accepted. Project quality management, through implementation of the quality plan, is reviewed at regular intervals. In the spirit of cooperation, the client has the obligation of stipulating the project requirements unequivocally in the contract documents, including requirements pertaining to quality assurance. Quality manual, explains your quality policies and procedures in general, but project quality plan explain the same for each specific project. Project Quality Plan (PQP) is one of the six quality management concepts that spell out in Project Management book wrote by Harold Kerzner. PQP normally is prepared by the main contractor and approved by the consultant. The reason is because the test plan and the inspection are strictly follows the Malaysian/International standards/codes or customer’s specification and requirements in which this can easily be copied and adopted but method statement of
3

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

the works breakdown structure should be prepared by the contractor as they know them better, but off course should be reviewed by the consultant. Contractor’s Project manager ultimate responsibilities are to deliver the project under their supervision timely, within budget in a good quality, sustainability and safety. Therefore project quality management it is equally important to a project success. Project Quality Management shall help the project manager manage, track and complete the project at the acceptable performance, safety and sustainability. Six quality management concepts that should exist in a project quality management are as follows; • Quality Policy • Quality Objectives • Quality Assurances • Quality Control • Quality Audit • Quality Program Plan (Harold Kerzner, 2009) Ideally, these six concepts should be embedded in the company culture, inside the company policy and lead by the top management because without the support from the top management a project manager has a limited capacity. 1.1 Quality Policy It is top management's expression of its intentions, direction, and aims regarding quality of its products/construction works and their processes. This policy is a document created by quality experts that stated the quality objectives, the level of quality acceptable to the organisation, and the responsibility of organisation’s member for executing the policy to ensuring quality. The top management support on the policy is also stated here as it is important because the quality policy always became an instrument to measure the organisation’s reputation and their quality image. The quality policy must come from top management to bottom else the lower level employer might thought it is not important and more towards cosmetic rather one of the management objectives. A good quality policy should cover the followings; • • Be a statement of principles stating what, not how. Promote consistency throughout the organisation and across projects.
4

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

• Provide an explanation to outsiders of how the organisation views quality • Provide specific guidelines for important quality matters. • Provide provisions for changing/updating the policy. (Harold Kerzner, 2009) That is why now days most company had adopted quality standard e.g. Integrated Management System (IMS), ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007 Total Quality Management (TQM), Kaizen and others quality standard into their company quality policy. 1.2 Quality Objectives It is a part of organisation’s quality policy and consists of specific objectives and the time frame for completing them. The quality objectives must be selected carefully selecting the objectives that are not naturally possible can cause frustration and disillusionment. Good Quality Objectives should; • Be obtainable • Define specific goals • Be understandable • State specific deadlines (Harold Kerzner, 2009) A good quality objective should be obtainable, define specific goal, understandable and state specific deadlines. According to the ISO 9001:2008 Standard [Clause 5.4.1], "Top management shall ensure that quality objectives, including those needed to meet requirements for product or services, are established at relevant levels within the organization. The quality objectives shall be measurable and consistent with the quality policy." One of the requirements of the ISO 9001:2008 quality standard is that the organizations should establish and monitor quality objectives. There is no specific requirement about how many quality objectives that the organization must have, or what those objectives might be, this is left up to the organization to decide. Having only one or two quality objective is probably too less, in the other hand having twenty is probably too many. In normal practice it is good to have somewhere between 3 to 8 quality objectives.

5

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

1.3 Quality Assurances It is a process of evaluating the formal activities, managerial process and overall project performance on a regular basis to ensure that the project will satisfy the required quality standards. Quality assurance includes all the activities related to satisfying the relevant quality standards for a project. Another goal of quality assurance is continuous quality improvement. Benchmarking can be used to generate ideas for quality improvements. Quality audits in the other hand helps to identify lessons learned that can improve performance on current or future projects. It is the quality assurance function that tries to manage for the project scope, cost and time are fully integrated. Quality assurance can be effective, if these two things are assured; i) Project Quality plan must be sufficient to achieve the required quality standards expected by the organization. In this regard the plan must not only be specific and detailed listing all quality requirements and standards, but also need to include all the steps to be taken to ensure that those requirements and standards are met. ii) Quality assurance (i.e. final product testing) should be independent of the project itself (as well as the project manager). This comes down from the project management guidelines for effective quality assurance, and builds on a broad-based, organizational approach to standards-based product testing. The Project Management Institute Guide to the Body of Knowledge (PMBOK) refers to quality assurance as the management section of quality management. This is the area where the project manager can have the greatest impact on the quality of his project. (Harold Kerzner, 2009) Therefore the project manager needs to establish the management process and procedures and necessary to observe this process closely to guide the project to achieve customer requirements. The process and the result of Quality Assurance shall summarise as follows; The Input includes: Quality Management Plan, results of quality control measurements and operational definitions. Methods used: quality planning tools and techniques and quality audits. Output includes: quality improvement.
6

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

1.4 Quality Control The process of monitoring specific project results to determine if they are comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance. Such activities include continually monitoring process, identifying and eliminating problem cause, use of statistically process control to reduce the variability and to increase the efficiency of the process. Buy conducting the Quality Control it is demonstrate that the organisation’s quality objectives are being met. A good quality control system shall; i) Select what to control ii) Set standards that provide the basis for decisions regarding possible corrective action iii) Establish the measurement method used iv) Compare the actual results to the quality standards v) Act to bring nonconforming process and material back to the standard based on the information collected. vi) Monitor and calibrate measuring devices vii) Include detailed documentation for all process Overall the Quality Control shall be summarised as follows; Input includes: work results, Quality Management Plan, operational definitions, and checklists. Methods used include: inspection, quality control charts, and compare to diagrams, statistical sampling, flowcharting, Six Sigma, Pareto analysis and trend analysis. Output includes: quality improvements, acceptance decisions, rework, completed checklists, and process adjustments.

1.5 Quality Audit Periodic, independent, and documented examination and verification of activities, records, processes, and other elements of a quality system to determine their conformity with the requirements of a quality standard such as ISO 9001 : 2008, established quality procedures and policies.

7

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

Any failure in their proper implementation may be published publicly and may lead to a revocation of quality certification. Quality Audit is also called as conformity assessment or quality system audit. A good quality audit shall ensure that the followings are followed; i) ii) iii) iv) v) vi) The planned quality for the project will be met. The products are safe and fit for use. All pertinent laws and regulations are followed. Data collection and distribution system are accurate and adequate. Proper corrective action is taken when required. Improvement opportunities are identified.

Detailed document that sets forth practices and sequence of activities aimed at translating an organization's quality policy into operational results, or conformance to a standard such as ISO 9000 within a specified timeframe. 1.6 Quality Program Plan The quality plan shall be created by the project manager and project team members by breaking down the project objectives into a work breakdown structure. The project activities are broken down into lower-level activities until specific quality action can be identified using a treelike diagramming technique. Later the project team shall ensure that these project activities are documented and implemented in the sequence that will meet customer’s requirements and expectations A good PQP enables the project team to assure their customer that the project shall achieve the project objectives. The followings should be covers by a good quality plan; • • • • • • • • Identify all the project/organisation’s external and internal customers. Initiate the design process to produces the desired features by the customer. Scope baseline. To identify the suppliers/sub-contractor earlier. Organisation to be responsive to changing customer need. Project cost baseline. Schedule baseline. The processes are working and quality goals are met.

The project manager than ensures that these actions are documented and implemented in the sequence that will meet the customer’s needs and expectations. This shall give the customer a comfort that the project manager at the right track.
8

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

In my understanding a project quality plan should includes the entire six (6) management concept spell out by Kerzner, contract requirements and statutory regulations in order to achieve its objective. Figure 1 below; illustrate what is project quality plan in the eyes of Chung, H. W.

Figure 1: Content of Quality Plan (Chung, H. W., 1999)

9

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

Figure 2: Plan Quality Data Flow Diagram. (PMBOK Guide 2008) In Figure 2, PMBOK had shows the integration of all its relevant topics with the Plan Quality. In our case to how produce a Project Quality Plan.

10

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

2. Literature Review I. Chapter 20, Harold Kerzner (2009), PhD, Project Management (Tenth Edition), John Wiley & Son, New Jersy. This chapter talks about quality but since our task is concentrating on Project Quality Plan, I feel it is better for us to zooming more on it. According to Harold Kerzner, project quality plan is part of six qualities management concepts which are quality policy, quality objectives, quality assurances, quality control, quality audit and last but not least the quality program plan. In my understanding the project quality plan should cover all six management concept. Despite describing the definition of quality, quality momentum, comparison of quality pioneers, the Taguchi Approach, ISO 9000 and many more, it also describing about the cost of quality, the seven quality control, process capability, acceptance sampling, implementing six sigma, total quality management and many more.

II.

Chapter 8, A Guide to the Project Management Body of Knowledge (PMBOK Guide) – Fourth Edition (2008), Project Management Institute. In this chapter of PMBOK, project quality plan is describes as a part of three qualities management concepts which are plan quality, quality assurances and quality control. These management concepts shall interact with each other to achieve the project quality objective. Both modern quality management and project management recognised customer satisfaction, prevention over inspection, continues improvement and management responsibility. All these three management concept were defined their inputs, tools and technique and output. These help the reader to understand more about the specific detail about each items that belong to these three management concept, what are the tools and technique to control their quality and what are the results that anticipated.

III.

Chung, H. W.. Understanding Quality Assurance in Construction : A Practical Guide to ISO 9000 for Contractors, London, GBR: Routledge, 1999. p xi. Extracted on 08/04/2011 from OUM elibrary; http://site.ebrary.com.newdc.oum.edu.my/lib/unitemlibrary/docDetail.action ?docID=10070664
11

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

This book stressed more on quality assurance in construction sector has evolved from a manufacture-centred discipline to one with broad management implications across all industries and professions. The ISO 9000 family of standards has been adopted worldwide as a framework for relationship between the supplier (or service provider) and the customer. This book, offers assistance to those contractors and subcontractors who are at the crossroads. They may have the desire to go for ISO 9000 but do not know how to get there. The apparently daunting task is made easy with a step-by-step approach. The sequence of actions involved is simply explained and illustrated with examples. Included in the book is a quality manual, together with a set of quality procedures, for a hypothetical (but typical) building construction company. The quality system described is geared to the conventional practice and organization structure of a medium-sized company. Although it is not intended to be taken off the shelf and applied right away, the documentation may be used as a template for writing up the quality system of your own. While every effort is made to ensure accuracy and completeness of information, no warranty is expressed or implied as to the opinions and documentation contained in the book. IV. The Purpose of a Project Quality Plan. Extracted on 07/04/2011 from website; http://www.visitask.com/project-quality.asp This website described the definition of quality and the project quality plan. It also provides guidelines what are the quality elements that should be included in a project quality plan and how to evaluate a project quality plan. V. Howe, Thomas Glen Graydon, An Integrated Framework for Measuring Project Quality, University of Calgary (Canada) 2010. Extracted on 08/04/2011 from OUM elibrary; http://140.234.0.9:8080/EPSessionID=fd462ad4364583a9d22cf342990e081/E PHost=search.proquest.com/EPPath/docview/849718394/abstract?source=f edsrch&accountid=48462 The success (or failure) of any project is measured in terms of its ability (or inability) to provide the project deliverables at acceptable quality levels within the cost and schedule constraints of the project. While qualitative measures of project cost and schedule performance (namely the Cost Performance Index (CPI), and the Schedule Performance Index (SPI)) are widely accepted and used, no similar measure currently exists for measuring project quality. This research developed an easy-to-use methodology enabling practitioners to develop and use a Quality Performance Index (QPI) that is suited to the unique circumstances of their project.
12

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

The QPI enables practitioners to measure and monitor project quality throughout the project life cycle. It can be tracked and compared to the more traditional CPI, and SPI to compare performance against expectations, identify trends, and determine when and where corrective action is needed. VI. Quality Management Plan for WED, Western Ecology Division (WED) National Health and Environmental Effects Research Laboratory (NHEERL) United States Environmental Protection Agency (EPA) Corvallis, Extracted on 07/04/2011 from website; http://www.epa.gov/naaujydh/pages/QA_old/QMP_2006.pdf This Quality Management Plan (QMP) provides guidance to all persons associated with or funded by WED. It defines Quality Assurance Program goals, methods for attaining those goals, and explains basic and general responsibilities. VII. Jorge Dominguez, The "Real" Project Plan, 10 Mar 2009. Extracted on 07/04/2011 from website; http://www.projectsmart.co.uk/the-real-projectplan.html. This article tell us that the project plan, or project management plan as defined by PMI (for simplicity, we'll call it project plan in this article), is completely different from a project schedule and is the result of the planning processes. A change in the project plan can affect the project schedule. The project plan describes how the project works to be performed and it is the primary source of information for how the project shall be planned, executed, monitored, controlled and closed. The development of the project plan is an iterative process in itself. It is composed of a master document with a series of subsidiary documents, each defining one or several areas of the project management process. The project plan content varies based on the project scope and complexity of the project. PMI says that the plan shalll includes; the project management processes selected by the project management team, the level of implementation of each selected process, the descriptions of the tools and techniques to be used for accomplishing those processes, how the selected processes will be used to manage the specific project, including the dependencies and interactions among those processes, and the essential inputs and outputs, how work will be executed to accomplish the project objectives, how changes will be monitored and controlled, how configuration management will be performed, how integrity of the performance measurement baselines will be determined and used, the need and techniques for communicating among stakeholders, the selected project life cycle and, for multi-phase projects, the associated project phases, key management

13

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

reviews for content, extent, and timing to facilitate addressing open issues and pending decisions. Project plan also consist of subsidiary plan which may include but is not limited to; project scope management plan, schedule management plan, cost management plan, quality management plan, process improvement plan, staffing management plan, communication management plan, risk management plan and procurement management plan. The plan may also include these other components, once they are known, in a subsequent iteration, but is not limited to; a milestone list, a resource calendar, a schedule baseline, a cost baseline, a quality baseline and a risk register. A project plan shall be open for revision from time to time. VIII. R. Martin, The Key Elements of a Good Project Plan, 7 Jan 2010. Extracted on 07/04/2011 from website; http://www.projectsmart.com/articles/the-key-elements-of-a-good-projectplan.html. It is absolutely vital to have a project plan and although it will take a little time to create, a good project plan will ultimately save your time money. The contains of project plan shall be strongly influenced by the nature and scope of the project; so it is a good idea to start off by defining the nature of the project and its scope. The project plan shall be started by understand the scope of the followings; stakeholders, budget/resources, risks, tasks /duties/ responsibilities /timeframe and quality. This article also mentioned that no matter what your project plan contains it needs to be regularly updated and the deliverables delivered! IX. Project Quality Plan (structure), Extracted on 07/04/2011 from website; http://www.scribd.com/doc/6129601/project-quality-plan. This article gave their set of project quality plan which consist of major concept i.e. project quality plan purpose, quality management method, project quality assurance, project quality control, project audit and quality review, management escalation plan, quality roles and responsibilities, quality plan audit log and quality plan approvals. The minor concept that included under the major concept are, quality plan process, project overview, quality standards, quality tools, quality manager’s responsibilities, quality assurance procedures, project monitoring process, project in-process quality monitoring, project deliverables, project quality control procedures, project deliverables test and acceptance process and project deliverable acceptance criteria.
14

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

X.

Michael L Young, 6 Success Factors for Managing Project Quality. Extracted on 07/04/2011 from website; http://www.scribd.com/doc/6129601/project-quality-plan. It talks about differing views on what constitutes a quality project. The agreed parameters are that it delivers the desired outcomes on time and within budget. Through past experiences, they have identified 6 key factors that improve project quality are a good plan, appropriate communication, manage stakeholders, good measurement, constant review and act early The Plan, Do, Check, Act cycle is fundamental to achieving project quality. The overall project plan should include a plan for how the project manager and team will maintain quality standards throughout the project's cycle. Despite good project planning and scheduling, poor or absent communication with team members and stakeholders can bring a project undone. Project managers require to have excellent communication skills and a comprehensive scheme that encourages formal and informal discussion of expectations, innovation, progress and results. Stakeholders include everyone who has an interest in, can influence or is affected by the project's implementation or outcomes. To engage stakeholders, identify who they are, analyse their concerns and what they need to know and then prepare a strategy to provide the appropriate amount of information and opportunities for involvement. Early in the process it is important to identify the key outcomes and outputs of the project and how you will measure whether they have been delivered. Implement processes that measure progress, both qualitatively and quantitatively, throughout the project at individual, team and whole project levels. This ensures that problems can be identified early and successful tactics can be promulgated throughout the project. Along with good measurement go good review mechanisms. Successful project managers diligently and regularly review progress against the schedule, budget and quality elements of the project. Regular review allows problems to be identified early so that corrective action can be taken to keep the project on track. Review also helps team members to learn and improve their skills. Measurement and review are important, but they are only effective if the project manager takes action on issues identified. Simple issues should be addressed immediately. More complex issues should be added for action into the project plan and resources allocated to address them.

15

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

3. Proposed Project Quality Plan A good quality plan shall identify all of the organization external and internal customers, cause the design of a process that produce the features desired by the customers, bring in suppliers early in the process, cause the organization to be responsive to changing customers need and prove that the process is working and that quality goals are being met. Project Quality Plan should be written with the objective to provide project management with easy access to quality requirements and should have ready availability of the procedures and standards thus mentioned. The following list provides you the various Quality Elements that should be included but not limited in a Project Quality Plan; • • Brief description of the project. Information about the project. Management Responsibility. Describes the quality responsibilities of all stakeholders. Project quality objectives. Objectives of the project quality plan. Site organization chart, with named personnel if known. Responsibilities and authorities of project staff. Staff job delineation. Site layout plan. Site map showing the location of the project site. Documented Quality Management System. This refers to the existing Quality Procedures that have been standardized and used within the organization. Design Control. This specifies the procedures for Design Review, SignOff, Design Changes and Design Waivers of requirements. Document Control. This defines the process to control Project Documents at each Project Phase. Purchasing. list(s) of materials and appliances used for the project, showing the verification requirement of each and defines Quality Control and Quality Requirements for sub-contracting any part / whole part of the project.
16

• • • • •

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

Project work schedule of the construction programme and subprogrammes. Breakdown the main task and the sub-task. Schedules of subcontractor nomination. List of sub-contractors. List of quality procedures and work instructions applicable to project— by making reference to the company’s Quality Manual and Procedures List of project-specific procedures, work instructions and inspection checklists, or target dates for their provision List of quality records to be kept, including pertinent quality records from subcontractors Method Statement. Defines step by step how to carry out each specified works. Inspection and Test Plan. Procedures for Test Plan shall indicate the procedure and the codes/standards used. Inspection Testing. This details the plans for Acceptance Testing and Integration Testing. Non-conformance. This defines the procedures to handle any type of nonconformance work. The procedures include defining responsibilities, defining conditions and availability of required documentation in such cases. Corrective Actions. This describes the procedures for taking Corrective Actions for the problems encountered during project execution. Quality Records. This describes the procedures for maintaining the Quality Records (metrics, variance reports, executed checklists etc) during project execution as well as after the project completion. Quality Audits. An internal audit should be planned and implemented during each phase of the project. Frequency (or provisional dates if possible) of internal quality audits.

• •

17

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

Training. This should specify any training requirements for the project team. Handover project. All requirements to close up project e.g. final inspection/testing, documentation etc.

The development of a Project Quality Plan is a team process that depends as much on communicating information as it does on planning. The key objective is to create a cohesive dialog and subsequently develop awareness of potential quality issues assurance. Based on this awareness, project managers can prepare plans and actions to counter any weaknesses or deficiencies in the project execution, thus ensuring that all quality standards are met effectively. If this PQP structure is not enough for us to understand or built up PQP on our own, a sample of PQP is attached in Attachment 1, should give a better picture.

18

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

4. Evaluating the Project Quality Plan (PQP) Evaluation process for the Project Quality Plan to assists designated reviewers in determining whether specifications meet criteria for producing a good PQP. The objective of the evaluation is to determine whether the document complies with PMBOK and Harold Kerzner’s requirements. Some people carry out the evaluation using a checklist or requirements matrix but I am going to evaluate the PQP that were taken from a “real” project (Attachment 1 The Propose Construction of Academic Building, Dental Hospital, Hostel and Infrastructure Works for The Faculty of Dentist UITM Sungai Buloh, Selangor Darul Ehsan.) and comparing the PQP with Harold Kerzner’s six quality management concepts that had been discussed in question 1) earlier whether it comply with their requirements. The finding of all the items stipulated in the PQP can be summarised as follows; Quality Policy - Brief of Quality policy can be found in APPENDIX A of the PQP in the Attachment 1. Quality Objectives - are stipulated in Index 2, pg 3. In order to ensure that the quality policy and quality objectives are being effective it must appropriate to the purpose of the organization, comply with requirements, commitment to continual improvement of the effectiveness of the company Quality Management System, provides a framework for establishing and reviewing quality objectives, is communicated and understood within the organization and must be reviewed continuously. Quality Assurances Quality Assurance was represent by topic 8.1 a) Quality Assurance during the Engineering and Procurement Phases, b) Quality Assurance during the Construction Phases, Index 10.0 Method Statements, Appendix F(i) - Method Statement for Earthwork, Appendix F(ii) –Method Statement for Piling Work, Appendix F(iii) – Method Statement for Maintained Load Test, Appendix F(iv) – Method Statement for Crib Wall, Appendix G – List of Form Inspection Check list. Project Quality plan must be able to achieve the required quality standards expected by the organization. In this regard the plan must not only be specific and detailed listing all quality requirements and standards, but it also should include all the steps require to ensure those requirements and standards are met. This is spell out in the method statement.

19

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

In addition, quality assurance (i.e. final product testing) should be independent of the project itself (as well as the project manager). This comes down from the project management guidelines for effective quality assurance, and builds on a broad-based, organizational approach to standards-based product testing. Quality Control This are represent by Index 8.1 d) Assessment of Consultant and Contractor Performance, e) Document and Data Control, f) Control of Correspondence and Drawing, Index 8.2 Communication Management, 8.2.1 Contact Directories, 8.2.2 Meetings, Index 8.3 Contract Management, 8.3.1 Procurement Schedule, 8.3.3 Site Contractual Record, 8.3.3 Payment to Contractors, Index 8.4 Progress Management, 8.4.1 Construction Activity Programmed, 8.4.2 Construction Stages, 8.4.3 Work Programme, 8.4.4 Resources, 8.4.5 Progress Reporting, 8.5 Control of Non-Conformance, 8.6 Corrective and Preventive Action, 8.7 Quality Record, 8.8 Drawing and Document Control, 8.8.1 Drawing and Technical Documentation Control, 8.8.2 Drawing Management and Interface, 8.8.3 Drawing or Document Master-List, 8.8.4 Receipt of Drawing, 8.8.5 Document Master List, 8.8.6 Identification of Superseded Drawing and Document, 8.9 Preparation of Inspection Test Plan (ITP), 8.10 Joint Inspection, 8.11 Equipment Calibration, Index 9.0 Inspection & Test Plan, Appendix E – Inspection & Test Plan, Appendix 1 – Inspection Test Plan, Appendix 2 – Inspection Checklist, Index 11.0 Forms and Inspection Checklist, Index 12.0 Handover of Project, 12.1 Final Inspection and Testing and 12.2 Defect List. Quality control effectiveness should start since the planning phase, before construction even started. It shall involve the coordination of critical project personnel, including management and sub-contractors. The design team shall review the design for functional relationships and technical issues, clarity and completeness, discipline coordination and code compliance and cost and constructability effectiveness during pre-planning stage. Normally quality control procedures were established to follow ISO 9000:2008 standard These procedures ensure that all works, materials, equipment, plants and etc. are in compliance with contract documents such as method statement, specification, requirements, drawings and others relevant documents. Prior to use, materials and works should be visually inspected to confirm whether they are following specification and requirements and proper documentation, completeness, new condition and conformance can be properly recorded. Besides that, the inspection must be conducted in daily basis while the daily and weekly report for non-conforming workmanship is documented and promptly scheduled and costs are properly monitored. Project team must works closely with authorised testing agencies to ensure specification compliance.
20

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

Quality Audit Represent by Index 8.1 c) Quality Audit. To ensure the quality audits are being effective, the audits should be planned on a regular basis therefore each activity shall be audited at least once in an audit cycle. In the other hand more often audit shall be carried out for the high risk activities/works, to ensure conformance. An audit can also be carried out if a particular problem has arisen in order to establish the source of the problem and document any corrective actions taken. Audits are also used to check any previously identified non-conformances or business changes. A good opportunity is that we can measure how effective the changes have become. During an audit exercises, evidence of the processes are being done in accordance to the procedures and policies must be recorded and should be recorded against each section of being audited. Recording of evidence should be done thoroughly. Audit findings need to be documented and any non-conformances found should be recorded and reported for further action. A date specific should be established for the correction, a follow up audit should be carried out to ensure that the non-conformance is fixed. Quality Program Plan Represent by Index 1.0 Introduction, 1.1 Project Brief, 1.2 Scope of Works, Contract Information, 1.4 Implementation, 1.5 Purpose (PQP to ensure the areas of site management i.e. Communication Management, Contract Management, Progress Management and Quality Management are met) Index 3.0 External Contact, Index 4.0 Project Organisation Chart, Index 5.0 Responsibility and Authority, Index 6.0 Sub-contractors, Index 7.0 Work Programme, Appendix B List of Sub-contractors, Appendix C – List of Suppliers, Appendix D – Master Work Programme and S-Curve. Project Quality Plan development is a team effort and its process very much depends on communicating information during planning stage. The key objective is to create a cohesive dialog and subsequently develop awareness of potential quality issues assurance. Based on this awareness, project managers can prepare plans and actions to counter any weaknesses or deficiencies in the project execution, thus ensuring that all quality standards are met effectively. From my observation this PQP are meeting the requirements that we had discussed earlier. As highlighted in Figure 1 and 2, PQP requires a lot of input from all other management concepts, contract requirements and statutory regulation to meet it objective which is to complete the project in a good quality, timely, within budget, safely and sustainability and all of them were already included in this PQP.
21

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

5. Conclusion To produce a project quality plan is not so complex it starts with identifying of all the deliverables before beginning of a project and deciding how the best to validate their quality. Previously people had noticed that the project that implement PQP had better chances to achieve its deliverables and since then it is become one of the mandatory documents for any type of project as long as the project has defined objectives and deliverables, there should be a project quality plan to measure the delivery and process quality. A project quality plan is a crucial element of project management, as it defines the project's main objectives regarding collaboration, time constraints, finances, documentation and quality. The plan is subject to change during the course of the project, and a clearly detailed plan should be implemented and updated regularly. Disregarding the planning stage will ultimately conclude with a failed project. A project quality plan allows those of authority to delegate tasks and assign roles and responsibilities related to the project's goals. A clearly defined plan eliminates the dilemma of task duplication through job description clarification. Avoiding ambiguity is essential to maintaining a high level of productivity. It removes any confusion that leads to insufficient performances and conflict, as well. Successful project plans consider time management as a major factor in the completion of specific objectives and goals. A defined commencement and excursion, often determined by a date, allows businesses to remain within the scope of the objective and complete tasks in an efficient manner. The budget is an essential factor of the project plan, which estimates the costs necessary to complete the project tasks due to labour, travelling, materials procurement and ongoing operating costs. Budgeting helps maintain a constant estimate of how much the project will cost. A comprehensive project quality plan ensures that testing, verification, and validation activities occur to produce quality project results and to ensure quality tasks to get completed, project managers must design the project quality plan easily accessible to all the team members. It is also make the client and the stake holder more comfortable if they see that quality is being addressed during the project execution. It can even be a good PR exercise to invite them to a quality review. Finally, having uncovered the quality issues, we can be sure that we have the mechanism to manage and to achieve the project objectives properly, safely and in a better manner.

22

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

Reference
1. 2. 3. Harold Kerzner (2009), PhD, Project Management (Tenth Edition), John Wiley & Son, New Jersy. A Guide to the Project Management Body of Knowledge (PMBOK Guide) – Fourth Edition (2008), Project Management Institute. Chung, H. W.. Understanding Quality Assurance in Construction : A Practical Guide to ISO 9000 for Contractors, London, GBR: Routledge, 1999. p xi. Extracted on 08/04/2011 from OUM elibrary; http://site.ebrary.com.newdc.oum.edu.my/lib/unitemlibrary/docDetail.action?do cID=10070664 The Purpose of a Project Quality Plan. Extracted on 07/04/2011 from website; http://www.visitask.com/project-quality.asp Howe, Thomas Glen Graydon, An Integrated Framework for Measuring Project Quality, University of Calgary (Canada) 2010. Extracted on 08/04/2011 from OUM elibrary; http://140.234.0.9:8080/EPSessionID=fd462ad4364583a9d22cf342990e081/E PHost=search.proquest.com/EPPath/docview/849718394/abstract?source=fed srch&accountid=48462 Quality Management Plan for WED, Western Ecology Division (WED) National Health and Environmental Effects Research Laboratory (NHEERL) United States Environmental Protection Agency (EPA) Corvallis, Extracted on 07/04/2011 from website; http://www.epa.gov/naaujydh/pages/QA_old/QMP_2006.pdf Jorge Dominguez, The "Real" Project Plan, 10 Mar 2009. Extracted on 07/04/2011 from website; http://www.projectsmart.co.uk/the-real-projectplan.html. Stephen R. Martin, The Key Elements of a Good Project Plan, 7 Jan 2010. Extracted on 07/04/2011 from website; http://www.projectsmart.com/articles/the-key-elements-of-a-good-projectplan.html. Project Quality Plan (structure), Extracted on 07/04/2011 from website; http://www.scribd.com/doc/6129601/project-quality-plan.

4. 5.

6.

7.

8.

9.

23

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

Reference (continued)
10. Michael L Young, 6 Success Factors for Managing Project Quality. Extracted on 07/04/2011 from website; http://www.scribd.com/doc/6129601/project-qualityplan. 11. Guidelines for the Quality Assurance Plan Checklist. Extracted on 07/04/2011 from website; http://www.hud.gov/offices/cio/sdm/devlife/tempchecks/qapchecklist.doc

24

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

Attachment 1

The Project Quality Plan, The Propose Construction of Academic Building, Dental Hospital, Hostel and Infrastructure Works for The Faculty of Dentist UITM Sungai Buloh, Selangor Darul Ehsan.

25

Name: Mohd. Norizam Bin Md. Salleh Matriculation No.: CGS 00534317 ASSIGNMENT – EMQM5103

Table of Contents
Assignment Question ................................................................................................... 2 1. Introduction Project Brief. ...................................................................................... 3 2. 3. 4. 5. Literature Review ................................................................................................ 11 Proposed Project Quality Plan ............................................................................ 16 Evaluating the Project Quality Plan (PQP) .......................................................... 19 Conclusion .......................................................................................................... 22

Reference .................................................................................................................. 23 Reference (continued) ............................................................................................... 24 Attachment 1 (Real-Project Quality Plan) .................................................................. 25

26