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TONYA TAYLOR

Cell # 951-346-8281
Message # 951-784-1733
OBJECTIVE: To obtain a customer service position allowing me to utilize my skill
s and abilities to perform at the highest level.
EXPERIENCE: Bankers Life and Casualty -still employed
Recruiter
* Duties-Review online resumes, locating potential employees for the company als
o schedule interviews for the client
EXPERIENCE: Path of Life Ministries- volunteer
Office Administration Assistant
* Duties-helped with clerical work, customer- service and assisted clients with
providing shelter as a Case Manager / office administration assistant
* Type accident reports, filed all paperwork on every client within the shelter
* Conducted client assessments
EXPERIENCE: Chase Auto Finance service from 2-2009
Customer Service/ Collector
* Duties- worked on a manual dialer negotiating and setting up direct checks wit
h customers who are 3-39 days past due on auto loans. Sending out letters and ac
h forms, assist customers with any unresolved issue.

EXPERIENCE: Green Tree Financial from 6-2007


Recovery Collector
* Duties- managed inbound and outbound accounts negotiate deficiency balances on
mobile homes and rvs. Send out letters from 1099c to default letters, skip tra
ce, pull credit and satisfy individual and team goals.
EXPERIENCE: Nationwide Credit from 3-2006
Collector
* Duties- make outbound calls on visa and master card portfolio taking 150 to 20
0 inbound calls. Negotiate and settling bankruptcy accounts on a ge portfolio,
hit monthly goal.

Skills: AS400, WINDOWS, EXCELL10 KEY PUNCH, MICROSOFT WORD, POWER POINT, TYPE 4
0 WPM.

Education: Attending University of Phoenix with a 3.5 gpa

References: Available upon request