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Dawn Tolbert

4339 E Burgess Lane Phoenix, AZ 85042


602-437-2619 dt842aa8@westpost.net

30 years customer service

Objective
Responsible Customer Service Representative is
seeking placement for moving into a higher ranking
position.

Experience
. OnTrac 3401 E Harbour Dr Phoenix 85034 800-334-5000
October 23, 2006 - June 30, 2010
Worked in a high paced call center for three and a
half years, I was resposible for assessing customer
concerns, scheduling pickups, and locating missing pack-
ages.

. DHL 8701 E Hartford Dr Scottsdale 85255 480-419-2747


April 1997 - Octorber 16 2006
Worked in international custormer service for nine and
a half years advising customers of paperwork needed
in shipping internationally and domestic.

. Fac (now Macys) 1345 S 52nd St Tempe 85281 480-929-3000


September 1992 - April 1997
Worked five and a half years assisting customers with
their accounts, researching and correcting any errors,
opening accounts, and setting or removing credit limits.

Education
. Mesa Community College 1967 - 1999
. Westwood High School Graduated 1967
Skills
.Windows xp
.Able to work unsupervised
.Works well in team environment
.Able to supervise
.Able to multitask
References
Rebecca Johnson 3202 N 22nd ST Phoenix, AZ 85016
602-955-3965 (personal)
John Williams 3543 E Enid Ave Mesa, AZ 85201
480-396-6516 (personal)
Janet Nichols OnTrac COD Lead
602-333-4415 (professional)