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Alric David Rivers

2750 Mall Drive, Apt. 335

Sarasota, FL. 34231
941-321-0078/941-312-6155 (c)
Professional Objective
To interface with customers in an environment that is mutually respectful and su
pportive via inbound and outbound telephone communication.
10/2008-7/2010: Protocol Global Solutions, Sarasota, Florida. Inbound Sales for
Residential Georgia natural gas customers. Highest closing percentage echelon
for past nine months, began 7/2009, previously in Residential Customer Care.

4/2008- 9/2008: SPH Marketing, Sarasota, Florida. Outbound marketing for Konica
-Minolta Business Solutions multipurpose copier division. Highest sales per hou
r percentage commission from July through project termination due to 2008 bankin
g crisis (eligible for re-hire if that or similar project available again).
5/2004-3/2008 Protocol Global Solutions, Sarasota, Florida. Inbound customer se
rvice for pharmaceutical companies. Highest quality assurance rating through la
st three years with company. Left for above higher-paying job.
8/2003-2/2004 Precision Response Corporation, Miami, Florida. Inbound customer
service for Federal Express Revenue Services for Express billing. Satisfactory
and above quality assurance rating throughout. Relocated to Sarasota, Florida.
12/2001-11/2002 Affiliated Healthcare Services, Miami, Florida. Patient File Ma
nager, updated and warehoused medical records. Left for advanced opportunities f
ocused on sales and customer service.
Windows environments, Microsoft Word, some Excel experience.
Attended Gordon College, Wenham, Mass. Major course of study: English Literatur
References available upon request.