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Janet Rainone

2061 Canoe Run Road


Jersey Shore, PA 17740
Phone: 570-398-2321
Cell: 570-295-7067
E-mail: jr85ec1c@westpost.net

OBJECTIVE
Seeking a challenging position, which effectively utilizes my experience in admi
nistration, clerical and customer service in a progressive organization that off
ers opportunities for advancement.

EMPLOYMENT HISTORY
Medicare Appeals Representative April, 2009 to May 2010
Terra Health Insurance
Williamsport, PA
Processing Medicare appeals as a subcontractor with the Highmark Insurance .

Customer Service Representative


The Hartman Agency Jan 2008 - Apr 2008
Williamsport, PA
Assisted commercial insurance clients with their insurance needs while learning
the operations of this office. Obtained PA state license to advise and sell ins
urance.

Account Manger
Travelers Bond Express Jan 2005 - Nov 2007
Exton, PA
Managed high volume of ERISA bonds throughout the United States via mail, teleph
one and the internet with responsibilities of training new team members for the
same position.

Customer Service Representative


St Paul Travelers May 1999 - Dec 2005
Tampa, FL
Assisted insurance claim adjusters by paying bills, gathering information, filin
g paperwork, closing files and other administrative duties. Florida 620 Insuran
ce Adjuster License.

Customer Service Representative


Oxford Health Plans Dec 1997 - June 1999
Tampa FL
Fielding phone calls from Physicians office in reference to paid and unpaid invo
ices, patient health insurance and general customer information.
EDUCATION
Webster Technical Institute - Associates Degree - Medical Sciences
Tampa, FL
Maintained 4.0 GPA for each semester to obtain an Associates Degree in the Medic
al Sciences. Interned at Cigna Health Center in Brandon FL. Class Valedictoria
n

Wilma Boyd Career School - Diploma - Airline & Travel


Pittsburgh, PA
Worldwide Travel and Geographical education to work in the hotel/motel, airline
and travel industry.

SKILLS
Proficient in Microsoft Word, Excel, PowerPoint, and several other PC applicatio
ns. Familiar with all general office equipment. Type 60 wpm. Dictaphone. Know
ledgeable in Medical Terminology and Coding Procedures. Experience in inventory
, payroll, accounting, building and construction industry.