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220-701

220-701

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Published by: pioneer_forever on May 29, 2011
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CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 1.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following types of portable media offers the LARGEST storage capacity? A. DVD.DL B. CD.RW C. CD.R D. DVD.R Answer: A

QUESTION NO: 2 Which of the following are valid ports for printing over a network? (Select TWO). A. USB 001 B. \\computername\sharename C. SNMP D. IP_ip_address E. IEEE 1394 Answer: B,D

QUESTION NO: 3

While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. Helplimit radio frequency interference (RFI) inside the case. B. Helpensure proper air flow through the case. C. Helpprevent moisture buildup in the case. D. Help limit electrostatic discharge (ESD) inside the case. Answer: B

QUESTION NO: 4 Which of the following protocols uses port 80? A. SMTP B. HTTP "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam C. HTTPS D. FTP Answer: B

QUESTION NO: 5 Which of the following allows verification of the port that a printer is currently using? A. The print queue window from system tray B. Properties of the printer from the Printers Control Panel C. Print spooler view in the Printers Control Panel D. Properties of the port within Device Manager

QUESTION NO: 6

Answer: C,D

QUESTION NO: 7 Which of the following connector types is used with twisted pair cable? A. T-Connector B. BNC C. RJ-45 D. LC Answer: C

"Pass Any Exam. Any Time." - www.actualtests.com

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A. QoS for printing is not functioning over the LAN. B. The printer needs to have a cartridge replaced. C. A job in error status is at the top of the print queue. D. The printers IP address has changed. E. New drivers have been released and need to be installed.

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Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).

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Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 8 Which of the following bus speeds is used for a PCIe card? (Select TWO). A. 1x B. 3x C. 6x D. 8x E. 24x Answer: A,D

QUESTION NO: 9

Answer: D

Which of the following BEST describes the function of a DNS server? A. Secures network traffic through shared key encryption. B. Provides resolution of host names to IP addresses. C. Provides security for a network through the use of ACLs. D. Dynamically assigns IP addresses for easy client configuration. Answer: B

QUESTION NO: 11 Which of the following is needed to perform an ASR restore in Windows XP?

"Pass Any Exam. Any Time." - www.actualtests.com

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QUESTION NO: 10

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A. Start>Run>typeipconfig>click OK and ask user to read the results. B. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. C. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. D. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.

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A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?

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CompTIA 220-701: Practice Exam A. Operating system CD B. Recovery console C. Vendor recovery CD D. ERD disk Answer: A

QUESTION NO: 12 Which of the following commands verifies connectivity between two hosts? (Select TWO). A. chkntfs B. dxdiag C. tracert D. ipconfig E. ping Answer: C,E

QUESTION NO: 13

Answer: D

QUESTION NO: 14 Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? A. Parallel port B. Serial port C. IEEE 1394 port D. USB port "Pass Any Exam. Any Time." - www.actualtests.com 5

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A. Space reserved by the drive manufacturer for firmware. B. Space set aside by Windows for use by the virtual memory swap file. C. A potentially dangerous virus has been downloaded onto the system. D. A recovery partition put there by the manufacturer.

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A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?

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What did you download recently that caused the problem? B. A Trojan may have infected the OS or worked its way into the MBR.0.com Ac tua lTe sts . I do not understand why you are upset. If the paper was so important to you. C.0.255. 224. Which of the following is an appropriate response to the users concerns? A.0 Answer: C QUESTION NO: 16 Which of the following printers would be the BEST choice for printing on multi-part forms? A. you should have created a backup copy so you could finish it on another computer.0. Impact printer B.0. I understand your concern. I am sure your professor will understand and you will be able to turn in the paper tomorrow.0. Thermal printer C.1 B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 15 A technician needs to assign a default subnet mask for a class B network to a network device that was just installed.actualtests. 255. "Pass Any Exam. 255. D. Which of the following would the technician use? A.255. 255. they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day.0 D." .255.www.0 C. Inkjet printer D. Any Time.co m 6 . When the technician arrives. and will try to have your computer working again as quickly as possible so that you can finish your report. Laser printer Answer: A QUESTION NO: 17 A user reports that their computer suddenly will not boot.

B. MIDI devices E. B. USB Answer: A.co m 7 . Wear a back brace when lifting and carrying the CRTs to the storage room. Express Card/54 C. Multiple applications running in 16-bit compatibility mode are supported. Any Time. D. A.www. in some cases up to 128GB of RAM can be supported. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. A new anti-virus protection scheme called Data Execution Prevention is supported. NIC F.com Ac QUESTION NO: 20 tua Answer: C lTe sts . More than 4GB of RAM.actualtests. eSATA B." . Recycle the monitors after removing the capacitors for use in other monitors. Wear anti-static wrist straps to prevent ESD in the new monitors. PS/2 peripherals D. Answer: D QUESTION NO: 21 "Pass Any Exam. D. C. C. The storage room is on the other side of the building.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 18 Which of the following hardware is hot pluggable? (Select THREE). Which of the following safety measures should the technician take? A. B.F QUESTION NO: 19 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A technician is replacing fifteen 21 CRTs with 19 LCDs. A greater number of dynamic disks or disks larger than 1 TB can be supported.

and install the operating system. Format a partition. Any Time. install device drivers. B. Press the F2 Key D. PS/2 C.co m 8 . and install the operating system. Press the F8 Key B. DB25. format the partition. Which of the following will the technician MOST likely have to do to start the installation? A. Remove and replace the drive. Install the operating system.com Ac tua Which of the following BEST describes the initial process of setting up a new operating system from a CD." . D.www. PS/2. Answer: B QUESTION NO: 24 Which of the following interfaces are typically supported on the input side of a KVM switch? A. and create a partition. Install a larger fan near the hard drive to cool the system. Which of the following should the technician do? A. DB9. Press the F3 Key C. USB "Pass Any Exam. Apply more thermal compound and reseat the drive. Answer: C QUESTION NO: 23 A. PS/2. create a partition.CompTIA 220-701: Practice Exam A technician is installing Windows XP on a system that has a SATA HDD. DB9. C. and install device drivers.actualtests. USB B. install device drivers. Clean the drive with compressed air and continue to use it. B.ROM? lTe sts . D. Press the F6 Key Answer: D QUESTION NO: 22 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Install the operating system. Create a partition. VGA. C.

Up to 16GB B.CompTIA 220-701: Practice Exam D. Any Time. C. DB25. B. Forward the customer to another technician and join the conversation. Up to 32GB C. B. Answer: A QUESTION NO: 28 "Pass Any Exam. QUESTION NO: 26 Answer: D QUESTION NO: 27 The BEST information to document when changing the refresh rate on the display is to include: A.actualtests. the previous refresh rate and the new refresh rate applied. C.co m Answer: D 9 . D. VGA Answer: A QUESTION NO: 25 While a technician is responding to a customers call. Which of the following is the BEST course of action? A. all the refresh rates that were tested.www. PS/2.com Ac tua lTe A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. the color resolution the user requested as well as the refresh rate. Up to 2048GB sts Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? . the method that was used to access the display properties to change the refresh rate. Up to 1024GB D. a co-worker keeps insisting on telling the technician about their weekend. Put the customer on hold just for a few minutes and join the conversation." . D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

actualtests. The boot order in the BIOS B. Joining a domain Answer: D QUESTION NO: 29 A technician receives a boot error message OS not found.com Ac tua A customer reports that the laser printer produces poor quality printouts. Basic Disk Partitions C. The processor is improperly seated due to bent pins. D. If Plug and Play is enabled C. Which of the following should the technician do NEXT? lTe sts . Which of the following should the technician check? A.co m 10 ." . Print a test page. Clean the toner cartridge. Change the paper. Insufficient memory for the OS. Having arrived onsite. Any Time. C. Answer: D QUESTION NO: 31 Which of the following may cause a customer to experience excessive heat in a laptop? A.www. B. Remote Desktop D. the technician has a discussion with the customer and reviews some examples of their print jobs. Simple File Sharing B. If the BIOS is current Answer: A QUESTION NO: 30 A. If the computer is in Safe Mode D.CompTIA 220-701: Practice Exam Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Replace the fuser. B. "Pass Any Exam.

Cycle theprinters power. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 33 Answer: A QUESTION NO: 34 Which of the following would be the LAST step to take when installing a printer? A. The airflow is blocked. When connecting the laptop to a wireless network. D.11q lTe A technician has added a wireless network interface card (NIC) to a laptop." . Answer: C "Pass Any Exam. Answer: C QUESTION NO: 32 A technician converts several existing Windows XP Professional laptops from English to the German language.com Ac tua A.co m 11 .11x C. C. Control Panel> Accessibility Options> General B. Which of the following is the correct path to change the language settings? A. Perform a self-test page.www.actualtests.CompTIA 220-701: Practice Exam C. B. Excessive internal display brightness is set.11b D. Control Panel> Regional and Language Options> Regional Options> Customize D. Reboot the computer. 802. 802. Any Time. Which of the following standards of wireless card did the technician install? sts . D. the technician successfully tests for speeds of up to 54 Mbps.11g B. Print a test page. Control Panel> Regional and Language Options> Regional Options C. 802. 802.

B.co m . C. E. Print a test page.www. Specify a separator page. D.C QUESTION NO: 38 A user has a network laser printer that is printing constantly. Configure the Display Settings in Device Manager. 18 inches (45cm) Answer: D Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE). Configure the Display Settings on the monitor. A. Delete ports. B. 24 inches (60cm) D. 22 inches (55cm) C. Answer: A. 16 inches (40cm) B. Any Time. C. Change to a lower resolution.actualtests. Pause printing F.com 12 Ac tua QUESTION NO: 37 lTe sts . Which of the following should the technician recommend that the user do FIRST? "Pass Any Exam. Answer: B QUESTION NO: 36 Which of the following is the recommended maximum length of a parallel ATA cable? A. Spoolprint jobs and start print jobs immediately.CompTIA 220-701: Practice Exam QUESTION NO: 35 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. Set printing defaults. Have the userdemagnetize and restart the monitor." . Which of the following would be MOST likely to fix the problem? A. The user has tried power cycling the printer. B. D.

com Ac tua Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? lTe sts . D.co m 13 . A. Reboot the computer. Purchase a new USB cable. B. Answer: C. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. Restart the spooler service. B.D QUESTION NO: 40 A.actualtests. C. Portable face recognition reader Answer: C QUESTION NO: 41 A frustrated customer reports that a problem which was supposedly repaired is occurring again. C. Use the Security Center Control Panel Applet to secure resources on the shared system.www. Answer: C QUESTION NO: 39 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). Use NTFS security to secure the data files.CompTIA 220-701: Practice Exam A." . The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Smart card reader C. D. Biometric fingerprint reader D. Add multiple users in the Control Panel User Account applet. E. Which of the following would be an appropriate method for dealing with this situation? "Pass Any Exam. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. Hand recognition software B. Access the print queue and pause all print jobs. Any Time.

co m . State that the technician will need to speak with a supervisor about this problem and then put the customer on hold." . Pickup roller assembly B. Ink dispersion Answer: A QUESTION NO: 43 Answer: A QUESTION NO: 44 Which of the following can be upgraded on a laser printer? (Select TWO). Thermal C. Which of the following should be checked FIRST? lTe sts . C. D. Hard drive D. Fuser assembly C. RAM "Pass Any Exam. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. Vents for blockage B. Answer: A QUESTION NO: 42 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Impact D. Hyperthreading settings C.CompTIA 220-701: Practice Exam A. Inform the customer that the technician is only trying to help. Any Time.www. B. Allow the customer to continue uninterrupted and remain silent until a response is requested. A.actualtests. Laser B.com 14 Ac A. CPU seating tua A technician is working on a workstation that shuts down after extended periods of operation. Ribbon cable seating D.

Pentium III D. Replace the side panels with mesh wires." .CompTIA 220-701: Practice Exam E.www. Install round IDE cabling. Device Manager > Network adapters > Properties > Driver tab D. Athlon C. D. Which of the following types of CPU can be used with this motherboard? A. My Network Places > Tools > Drivers > Update Driver lTe sts Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? .co m Answer: B 15 . Remove unneeded fans.D QUESTION NO: 45 A motherboard has a Socket A CPU connector. Corona wire Answer: C. Any Time. B. C. Install a liquid cooling solution. Control Panel > Network Connections > Tools > Drivers C. Itanium B. My Computer > Properties > Hardware tab > Windows Update B. Xeon QUESTION NO: 46 Answer: C QUESTION NO: 47 Which of the following would be the BEST way to improve airflow inside a computer? A.com Ac tua A. Answer: C QUESTION NO: 48 "Pass Any Exam.actualtests.

C. the case is too small. D. Paper pickup rollers C. A. Duplexer E." . LPR D. Any Time.F QUESTION NO: 49 Answer: B.actualtests. B. the processor is too fast. Answer: A. thereare not enough fans.com 16 Ac A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. the memory is defective. The MOST likely cause of the overheating is that: (Select TWO). FTP E. .C QUESTION NO: 50 A.D QUESTION NO: 51 A technician installs a program that requires a security dongle but the program will not work. Transfer roller Answer: B. Toner F. Image drum B. C. RAW C.CompTIA 220-701: Practice Exam Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). HTTP B.co m Which of the following are printing protocols that can be used for printing over a network? (Select TWO). one or more fans are inoperable. Fuser D.www. E. tua lTe sts A. USB . Which of the following is MOST likely the cause? "Pass Any Exam.

Answer: C "Pass Any Exam. D. Efficiency tracking.CompTIA 220-701: Practice Exam A. Rootcause analysis. Ink jet C. D. Issue prevention. The software is not supported by the operating system. Which of the following should a technician recommend FIRST? A. Laser B. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. The operating system does not support security dongles. Answer: D QUESTION NO: 53 Answer: C QUESTION NO: 54 Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Thermal lTe Which of the following printers use a carbon film or inked ribbon to print? sts . B. The software was installed incorrectly. Use the boot disk and run SCANREG /RESTORE. Boot using Last Known Good Configuration. Any Time.www. B. B. The hardware dongle was not installed. Problem analysis." . Answer: B QUESTION NO: 52 After a user ran a registry cleaning program.actualtests. C.co m 17 . Impact D. the computer running Windows XP will not boot. C. Run System Restore to get to a previous working condition.com Ac tua A. C. D.

Upgrade to Windows NT4. sts .C lTe A. it is BEST to perform which of the following actions on a routine basis? A.www. Clean out the dust with compressed air. Upgrade to Windows XP Home directly from Windows 95. Any Time. which of the following would be the MOST dangerous type of error? A. C. Clean out the dirt with a damp rag. Perform a clean installation of Windows XP Home." . Degauss the display and drives. m 18 .CompTIA 220-701: Practice Exam QUESTION NO: 55 When configuring biometric devices.0 SP1 then Windows XP Home. Which of the following describe the potential upgrade paths? (Select TWO). D. D. Upgrade to Windows 98SE then to Windows XP Home. Answer: B QUESTION NO: 58 "Pass Any Exam. Upgrade to Windows 95 OSR2. B.com Ac QUESTION NO: 57 tua Answer: A. Defragment the hard drive weekly.co A user wants to upgrade to Windows XP Home from Windows 95. C. True negative C. True positive D.actualtests. False positive Answer: D QUESTION NO: 56 To lengthen the life of computer hardware. E. B. then to Windows 98SE then Windows XP Home. False negative B.

"Pass Any Exam. The high encryption package is not installed. Which of the following is the MOST likely cause? A. but is unable to successfully install the drivers. The account does not have permission to install drivers. D. D. Printer firmware needs to be updated. The paper needs to be replenished. HKEY_ CURRENT_USER B. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 60 When trying to print. Which of the following would be the MOST likely cause of the problem? A. HKEY_USERS C. C. Turn off the laptop. B. The technician has the correct. The computer needs to upload the print job. Stop the device. Answer: B QUESTION NO: 59 Which of the following registry keys store data about all accounts on the machine? A.com Ac tua lTe sts . Answer: B QUESTION NO: 61 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. Remove the driver from Device Manager.CompTIA 220-701: Practice Exam Which of the following is the BEST way to remove a USB device on a laptop computer? A. B. B. C.actualtests.www. and then remove from laptop. The modem is not functioning properly. Remove hardware in Control Panel. updated drivers. Any Time." . C.co m 19 . a balloon in the system tray indicates a print job has failed to print. and then turn off the device. HKEY_CURRENT_CONFIG D. The printer does not recognize the font type.

com Ac tua lTe A. Which of the following should be used to repair the wire? . High vacuum Answer: B Answer: A QUESTION NO: 64 Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? A.co QUESTION NO: 63 m 20 . Electrical tape B. Lithium D. Electromagnetic Interference (EMI) B.actualtests. Masking tape C. Duct tape D. The modem is not recognized in Device Manager. CONVERT. Any Time.CompTIA 220-701: Practice Exam D.EXE Answer: C QUESTION NO: 65 "Pass Any Exam." . SPUNINST. PROGMAN. Answer: C QUESTION NO: 62 Which of the following is a hazard associated with improper disposal of a CRT? A. TASKMAN.EXE C. a technician finds a wire with insulation damage from rubbing up against a cooling fan.EXE B.EXE D. Mercury C.www. Wire nut sts While working inside of a desktop computer.

" . Use a moist rag to clean the vents monthly. Which of the following should the technician take under consideration? A.co m 21 . Directly spray the vents with compressed air. DVD.ROM drive D.com Ac tua A technician determines that a laptop is not properly cooling due to excessive dust in the vents. C. Which of the following is the BEST preventive maintenance procedure that the technician should perform? lTe sts . User Accounts Answer: C QUESTION NO: 67 A. Electromagnetic interference "Pass Any Exam. LDAP B. which of the following should be removed to avoid damage during transit? A. Periodically clean the vents using a small vacuum cleaner. B. LCD C.CompTIA 220-701: Practice Exam Before shipping a laptop.actualtests. PC card adapters B. Backlight Answer: A QUESTION NO: 66 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. Answer: D QUESTION NO: 68 A technician is planning to open and work on a CRT monitor.www. Any Time. BIOS D. Install ceiling fans in the room. D. POST C.

Begin running diagnostic software and confirm findings with another technician. and then confirm the findings with the customer.actualtests.com Ac A. Radio frequency interference D. Ask open-ended questions to gather the symptoms. B. Number of fans located in the room so system does not overheat Answer: B QUESTION NO: 71 Which of the following usually has the HIGHEST latency? A. High voltage discharge C. Cable D. Get the customer contact information. Satellite "Pass Any Exam. run diagnostic tests. Electrical safety with the extra network cables C.CompTIA 220-701: Practice Exam B. DSL C." . Cable management to avoid trip hazards B. Any Time. Location of the PCs with respect to each other D. C. Fiber B. Uninterruptible Power Supply (UPS) Answer: B QUESTION NO: 69 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Which of the following should the technician keep in mind when setting up the lab? A. tua lTe A customer brings a PC for a technician to repair.co Answer: A m 22 .www. Which of the following can the technician do to better understand the customers issue? sts QUESTION NO: 70 . Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. D.

RADIUS Answer: C QUESTION NO: 74 Which of the following is the purpose of the voltage selector switch? A.co m 23 . To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 75 The power brick or external power supply serves which of the following functions for a portable computer? "Pass Any Exam." . DSL B.www. WEP C. To allow alternating current to be used instead of direct current D.com Ac tua lTe sts . which of the following is broadcasted by default and should be disabled? A. To change the voltage coming from the wall C. To allow the power supply to operate at different voltages B. Fiber Answer: D QUESTION NO: 73 When setting up a WAP. Satellite D. Any Time.actualtests. SSID D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 72 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? A. Broadband C. WPA B.

Answer: D QUESTION NO: 76 Which of the following memory modules has 168 pins? A. Changes DC power to AC power to charge the battery and enhances portability.actualtests. Converts AC power to DC power that a computer can use to operate and charge its battery.com Ac tua lTe sts QUESTION NO: 77 . DDR2 Answer: A QUESTION NO: 78 Which of the following printer types shoots the ink onto the paper? A. C. SDRAM C.www. SIMM D. DDR B. Any Time. Filters incoming voltage spikes and surges. Allows for a portable computer to be easily moved without being plugged into an outlet. DIMM C. B. Laser D.CompTIA 220-701: Practice Exam A. DDR3 D." . Inkjet Answer: D "Pass Any Exam. Impact B. Dot Matrix C. RIMM Answer: B Which of the following has the speed of PC2700? A.co m 24 . D. SODIMM B.

Inkjet D. Color Laser D. WAN Answer: B QUESTION NO: 82 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A." .www. FTP D.CompTIA 220-701: Practice Exam QUESTION NO: 79 Which of the following printer types stamps the ink onto the paper? A. PCMCIA D. Laser C. Thermal B. PCIe X16 "Pass Any Exam. VPN C. HTTP B.actualtests. ISA B. Inkjet C.co m . AGP 4X C.com 25 Ac tua lTe sts . Laser Answer: A QUESTION NO: 81 Which of the following allows a secure connection between two points? A. Any Time. Impact Answer: D QUESTION NO: 80 Which of the following printers requires special paper to be used for printing? A. Thermal B.

Replace the LCD inverter.actualtests. D. Make sure the laptop display is enabled. C. C. SR1234ct B. Remove the hard drive and destroy it. Remove the memory and destroy it. Replace the video card inside the laptop. rw2%HN D. Make sure the OS has the latest video drivers installed. B. D. Reformat the hard drive to a clean state using the format command.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 83 Which of the following will BEST ensure data is removed before recycling a PC? A." . When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. Answer: C QUESTION NO: 86 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. Which of the following should the technician do FIRST to resolve this issue? tua lTe sts A.www.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. B. ct23&P#h~ . Answer: C QUESTION NO: 84 Answer: D QUESTION NO: 85 A. Run a large magnet over the top of the hard drive several times. Any Time. CompTIA558475 C.co Which of the following would be the MOST secure password? m 26 .

1Gb/s Answer: A "Pass Any Exam. S/PDIF B. 1000Mb/s C. USB 1.actualtests.1/2. DDR333 C. IEEE 1394 D. PC2700 Answer: C QUESTION NO: 89 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A." . Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. PC2100 B.co m 27 . USB 1.0 Answer: B QUESTION NO: 87 Which of the following technologies can support the longest cable length between devices? A. SATA D.com Ac tua lTe sts QUESTION NO: 88 . 100Mb/s B.CompTIA 220-701: Practice Exam A.www. IEEE 1394 B. 10000Mb/s D.0 C. USB 2.1 C. Any Time. DDR400 D.

Flash memory used to hold temporary files before deletion. The maximum amount of memory a given system can potentially have. B. D. Provides addressing of memory beyond 4GB. Provides use ofPCIe X16 expansion slots. Any Time. Control Panel C. Provides access to larger hard drive partitions. C. Answer: B QUESTION NO: 93 Which of the following BEST describes virtual memory? A.CompTIA 220-701: Practice Exam QUESTION NO: 90 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. Start Menu D. . Set the refresh rate to the lowest the monitor can display." . My Computer Answer: B QUESTION NO: 91 Answer: C QUESTION NO: 92 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A.com 28 Ac tua lTe sts A. C. D.actualtests. Data written to a disk located in a paging file that would not fit into the systems RAM. B. C.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . Program Files B.www. B. Set the resolution to the highest the monitor can display. Calibrate the monitor. Provides use of more powerful video graphics accelerators. "Pass Any Exam. Degauss the monitor.

www. Lack of drive heads and platters D. resume from a low power state when it receives a network packet telling it to do so. Higher data integrity sts Which of the following is a characteristic of solid state drives? . B. QUESTION NO: 95 Answer: C QUESTION NO: 96 Which of the following is the FIRST step when troubleshooting an issue? A.actualtests. Off). C. D. Answer: B QUESTION NO: 94 Wake on LAN describes the PCs ability to: A. Any Time.g. C. send broadcast packets over the LAN to all computers simultaneously. send packets to other network devices on the LAN instructing then to enter a low power state (e. A portion of physical RAM that is mirrored to the hard drive for redundancy. Built-in encryption standards B. B. Verify full system functionality. collect all packets that are sent to any device on the LAN." .co m Answer: D 29 .CompTIA 220-701: Practice Exam D. actions. Answer: D QUESTION NO: 97 "Pass Any Exam. Establish a theory of probable cause. Identify the problem. D. Document findings. Larger capacity than traditional magnetic drives C.com Ac tua lTe A. and outcomes. Hibernate.

D. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Share out the printer from the attached computer. Answer: B QUESTION NO: 100 A technician wants to install a RAID array that has two hard drives and the best performance. A. it just keeps rebooting. Are you sure you ran a find on the system and the program is just not misfiled? D. Which of the following questions should a technician ask to help determine what occurred? A. Was any hardware installed since it last worked? C. Purchase an external Ethernet print card. Are you sure you were using that program? Answer: B QUESTION NO: 98 A user states a computer will not completely boot. Any Time.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. C. Which of the following RAID levels should be implemented? A.actualtests. Were there any new software updates done? Answer: B. Which of the following is the quickest way to accomplish this? A.co m 30 . B. Has the monitor been replaced recently? E. Set up a local print queue.com Ac tua lTe sts . RAID 0 "Pass Any Exam. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Is the power cable on the monitor loose? D." . Move the computer and attach to the printer.www. Are you sure the power button is not stuck? B.E QUESTION NO: 99 Two users want to print to a USB printer connected locally. Was there a power outage since yesterday? B.

Allows the operating system to be rolled back to a previous point in time D. and serial number.co m 31 . Answer: D A technician uses a call logging process in order to: (Select TWO). select the appropriate priority level for the issue.CompTIA 220-701: Practice Exam B. track the process of the incident. Assign an appropriate priority for the issue. compose a record which allows user authentication. Allows the operating system to assigns dates so that user data files are backed up C." . RAID 1 C.www.actualtests. E. RAID 4 D. Allows the operating system to be backed up with immunity to virus activity B. C. D. model. B. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. Identify the hardware make. Answer: B. A. RAID 6 Answer: A QUESTION NO: 101 When a technician receives a call for assistance from a customer. D.com Ac tua lTe sts QUESTION NO: 102 . Any Time. Elevate the call to a higher level of support. C. which of the following should the technician do FIRST? A. B.C QUESTION NO: 103 Which of the following definitions below BEST describes System Restore? A. Identify the user and associated problem. help maintain a balanced workload for the help desk technicians. identify common issues among multiple users.

Use the drive compression utility. Blu-Ray D. Increased network speed E. Any Time. Increase system security B. Utilize less memory C. "Pass Any Exam. The hard drive light is constantly on.CompTIA 220-701: Practice Exam QUESTION NO: 104 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. A. E. B.C Answer: C QUESTION NO: 106 Which of the following are benefits from an active cooling system? (Select TWO). Longer chip life Answer: C. Empty the recycle bin and deleted email items. C." . Userestore point to roll back the computer to a previous date.actualtests. DVD. A. Use thecheckdisk utility. Use the defragment utility.RW C. DVD. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Dual-sided DVD .RW+ B. D. Answer: A.com Ac tua lTe sts A.www.E QUESTION NO: 107 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). Increased performance D.co Which of the following media types has the largest capacity? m QUESTION NO: 105 32 .

S-Video Answer: B. C. Which of the following is the BEST response for the technician to give? A. Check the Hardware Compatibility List to see if the program is not compatible with the OS.actualtests.www. B. and asks when it will be done. The technician will get back to them as soon as possible.D QUESTION NO: 108 A customer brings a PC in for repair. Ask the customer when they would like to have the work completed.CompTIA 220-701: Practice Exam A.com 33 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. CGA D. C. A. Logical token B. Encrypted passwords C. D. DVI C. The user states that they do have Internet connectivity. Check for any updates to the program. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A ." . RFID smartcards "Pass Any Exam. Any Time. Inform the customer that others are waiting. USB B. Give the customer an estimated time for repair based on the technicians assessment. D. Add an exception to the firewall for the program. Ask the customer to check daily to see when it is completed. B. Run the program as a local administrator. Answer: A QUESTION NO: 110 Which of the following methods is commonly used for Biometric authentication? (Select TWO).co m . QUESTION NO: 109 A. VGA E.

Prevents users from seeing the wireless network Answer: D QUESTION NO: 112 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Disable the device in Device Manager. Coaxial B. D. B. UTP C. Answer: C "Pass Any Exam.co m 34 . Contact the vendor for an RMA.CompTIA 220-701: Practice Exam D. Plenum D. Any Time. Retinal scan Answer: D.actualtests. Ensures all users physically login to the wired network B.E QUESTION NO: 111 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Which of the following would be the FIRST step in resolving this issue? A. Download and install updated drivers for the device.com Ac tua lTe sts . Encrypts data traveling across the wireless network D. Try installing the device to a different port or slot. Fingerprint reader E." . a user is reporting system crashes and performance loss. Fiber Answer: D QUESTION NO: 113 After installing a new piece of hardware with the hardware CD. Ensures that only certain devices can access the network C.www. C.

USB drive D.actualtests.co m 35 . A. Any Time. Driver signing B. CD.CompTIA 220-701: Practice Exam QUESTION NO: 114 A user has recently installed a new graphics driver. When the laptop is removed from the docking station.ROM C. Hardware profile C. Serial Cable B. when locally connected. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). and after restarting their PC the display is no longer appearing. the user would like the laptop to automatically switch to the wireless connection. Safe mode with command prompt D. Boot with repair disk Answer: A QUESTION NO: 115 Which of the following. Which of the following boot options would be MOST effective in troubleshooting this issue? A. Roaming profile Answer: B QUESTION NO: 117 "Pass Any Exam. DVD. Safe mode B." . Boot to the recovery console C.ROM Answer: C.www.E QUESTION NO: 116 A laptop with a docking station is normally wired into a local network. Wireless Zero Configuration D. Floppy drive E.com Ac tua lTe sts . Which of the following Windows features BEST accomplishes this? A.

fdisk B.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. B. System Restore C. Answer: B QUESTION NO: 120 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. A.actualtests.com Ac tua After successfully installing a free antivirus solution. Security Center B. C." . Obscure word in a dictionary B. Disable the antivirus logging in the Event Viewer.co m 36 . Which of the following solutions would resolve this issue? lTe sts . Machine Debug Manager D. Contains special characters Answer: D. Contains AES encryption D. Contained in a text file C. sysprep "Pass Any Exam. Any Time. Disable antivirus protection notification withinSecurity Center.www. Update the Antivirus definitions. Hardware Profile Answer: B QUESTION NO: 118 Which of the following are characteristics of a secure password? (Select TWO).E QUESTION NO: 119 A. Contains numbers and letters E. D. Windows reports that no antivirus software is currently protecting the system. Install the Microsoft Malicious Software removal tool.

0. Any Time.0. 443 sts Which of the following network ports is normally associated with unencrypted web traffic? . regedit D. 172.www. 192.1 C.co m Answer: C 37 .1. telnet Answer: B QUESTION NO: 121 Which of the following is a class A IP address? A.1 D. WindowsVista Ultimate Answer: D QUESTION NO: 124 "Pass Any Exam. 110 D.168." .16.com Ac tua lTe A. WindowsVista Basic B. 224.1 QUESTION NO: 122 Answer: B QUESTION NO: 123 Aero is a feature of which operating system? A. 53 B. Windows XP Home C.1 B.0.actualtests. 80 C. Windows XPMedia Center D.CompTIA 220-701: Practice Exam C.0. 10.1.

CompTIA 220-701: Practice Exam The Windows Experience Index is used to determine: A. D. Ask the user opened ended questions to see if they agree with the cause. D.com 38 Ac tua A. 25GB. B. the reliability and speed of search indexing. Answer: B QUESTION NO: 125 Blu-Ray disks have a storage capacity of: A. Verify full system functionality. 650MB. 4. actions and outcomes. Document findings. C. Answer: C "Pass Any Exam. B. makes changes to the registry. 9GB. C. C. remaining hard disk storage space." .actualtests. Establish a plan of action and implement the solution. D. B. can be used to modify desktop preferences. Which of the following should be the technicians NEXT troubleshooting step? A. changes the boot sequence order. lTe sts .co m .7GB. the speed and available bandwidth of Internet connections. C. Answer: C QUESTION NO: 126 The edit command line tool: Answer: D QUESTION NO: 127 While troubleshooting a computer problem. a technician has determined what has caused the problem. Any Time. D.www. opens a text based word processor. a performance value of system components. B.

Smart card B." . archive old drivers. C. Answer: B QUESTION NO: 130 Which of the following are forms of biometric authentication? (Select THREE). clean each component with an approved cleaning solution. Fingerprint reader E. Barcode scanner C. Secure ID Token Answer: C.actualtests. Optical recognition F. A.www. before performing hardware upgrades a technician should: A. perform a disk defrag.E QUESTION NO: 131 "Pass Any Exam. check the HCL. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. Event Viewer Answer: C QUESTION NO: 129 As a best practice. B.CompTIA 220-701: Practice Exam QUESTION NO: 128 A user running Windows XP is experiencing degraded system performance while a particular application is running. Any Time.co m 39 . D. Task Manager D.D. Voice recognition D. REGEDIT C. Computer Management B.com Ac tua lTe sts .

co m 40 .CompTIA 220-701: Practice Exam If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. Start > Control Panel > System B. FilterKeys B. NFS Answer: A QUESTION NO: 132 Which of the following can be used to print a test page? A. Start > Control Panel > Printer icon Answer: C A.www. Encryption Keys D.com Ac tua A technician must configure a computer for a special needs user who can only press one key at a time. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? lTe QUESTION NO: 133 sts ." . FAT D. which of the following file system should be used in formatting the drive? A.actualtests. Any Time. ToggleKeys C. format "Pass Any Exam. Right-click on theprinters icon and select Properties D. UFS C. Right-click My Computer thenselect Manage C. StickyKeys Answer: D QUESTION NO: 134 Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. convert B. NTFS B.

AM/FM radio D. Large screen television C. Laptop computer C.actualtests. Any Time. Bluetooth headset B. Which of the following is MOST likely the problem? A. Mouse and keyboard need to be cleaned.CompTIA 220-701: Practice Exam C.www.co m 41 . Answer: B QUESTION NO: 136 Which of the following draws too much power and should never be plugged into a UPS? A. The hard drive is in standby mode. B. diskpart D. LCD monitor D. fdisk Answer: A QUESTION NO: 135 A user reports that after coming back from lunch their PC will no longer turn on. Laser printer B. C.com Ac tua lTe sts . D. Hard disk failure or operating system needs to be reloaded. Cordless telephone Answer: D QUESTION NO: 138 "Pass Any Exam." . Server Answer: A QUESTION NO: 137 Which of the following is MOST likely to be the source of wireless network interference? A. Power cord is loose.

An alert at logon when an unknown user has tried to logon "Pass Any Exam. Replace the display adaptor. Windows Event Viewer B. The PC is currently holding two sticks of 512MB PC2700. which of the following will be the overall speed of the new RAM? A. Power cycle the computer.co m 42 . Any Time. Windows Defender C. CHKDSK D. 5300 Answer: B A. 3200 D.www.CompTIA 220-701: Practice Exam Which of the following utilities can help prevent viruses and other malware? (Select TWO).com Ac A CRT monitor is displaying patches of distortion while in use. B.E QUESTION NO: 139 A technician is installing a RAM upgrade into a PC." . and the technician would like to install an additional two sticks of 512MB PC3200. Reload the driver for the monitor.actualtests. Data Execution Prevention Answer: B. Assuming the necessary slots are available. A. D. Which of the following actions BEST resolves this issue? tua QUESTION NO: 140 lTe sts . FilterKeys E. 2100 B. 2700 C. Degauss the monitor. C. Answer: B QUESTION NO: 141 Which of the following BEST summarizes computer intrusion detection? A.

Pass all computer components near a large magnet. Any Time.www. Erase the hard drive using a disk wiping program. A set of firewalls and anti-virus programs protecting the computer D. WEP encryption C. D. Video capture card D. C. Answer: A QUESTION NO: 144 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? A.co Answer: C m 43 . WPA encryption D. TV tuner card B.com Ac tua A. An alert when the computer case has been opened C. A motion sensitive web cam recording the room Answer: B QUESTION NO: 142 A computer is being sold over the Internet. Sound card Answer: A "Pass Any Exam. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? A. NAT routing lTe Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? sts QUESTION NO: 143 .CompTIA 220-701: Practice Exam B.actualtests. Run FDISK on the hard drive. MAC filtering B. B. Graphics card C. Reformat the hard drive to a clean state using the format command." .

We will have it back up within the hour. C. Which is the following is the MOST appropriate response from the technician? A. Any Time.actualtests.co The file server had an expected outage this morning. Connect to it via an aD. D.com 44 Ac tua A. B. I am not the server technician so please do not take a bad tone with me. Is your work solely depending on the server? Try to not be upset because before you know it. C. Which of the following would be the appropriate response? m . We have identified the problem and we will have it back up as soon as possible." . A technician believes the on-board NIC is bad. Bandwidth usage has become a problem. D.www. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. the server will be back up." lTe sts . Connect to it through a TCP/IP port C. We believe the problem is the network interface card. If you take issue with that please inform your supervisor. There is no way to tell how long this will take. Connect to it through a computer share B. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 146 Answer: D QUESTION NO: 147 A user states that every time they try to pull down video clips from a website. Hardware and software are not exact sciences. What particular website are you trying to download videos from? Are they work related? B.CompTIA 220-701: Practice Exam QUESTION NO: 145 A printer with an integrated NIC has been connected to a LAN. Did you read the entire screen? The last sentence clearly says click to continue. Simply select continue on the message and the video should "Pass Any Exam.hoc wireless connection D. A new application has been implemented to help manage and improve the network. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. a notice appears on the screen which says the site is being blocked by a filter. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. One particular caller demands to know exactly how long the system will be down.

B. Thank the user for their assistance with the problem.actualtests. Any Time.CompTIA 220-701: Practice Exam appear. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. The technician notices that the real solution is to clear a paper jam in the printer.www. however. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. B. Ask the user what they did to cause the shaking images. D. Answer: D QUESTION NO: 148 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel.com 45 Ac tua A user states that their monitor is acting up and at times the image shakes. Empathize with the user and send thema nt monitor to solve the issue. their solution did not work and inform the user that the company has personnel working on the problem. Answer: C QUESTION NO: 149 A. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. Which of the following is the BEST response? lTe sts . Answer: D QUESTION NO: 150 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the BEST response for the technician to give the user? A. C." . C. The company is currently replacing all CRTs with new LCDs. Inform the user of the cause of the problem and tell them the degauss the monitor.co m . D. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? "Pass Any Exam. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue.

B.actualtests. Event Viewer B. Any Time. The physical footprint of the UPS. Tape Answer: B "Pass Any Exam. Biometric device D. The number and size of all applications running on each workstation. Windows Security Center D.com Ac tua A. Floppy B. Flash media lTe Which of the following types of media is considered solid state? sts ." .CompTIA 220-701: Practice Exam A. SECEDIT. D. Blu-Ray C. Floppy disk C. The amount of space available at each workstation to place the UPS. Only an administrator can log on and fix this problem. DVD D. The administrator should use which of the following to fix this issue? A. C.EXE Answer: A QUESTION NO: 152 Answer: D QUESTION NO: 153 Which of the following types of media is considered optical? A. SECPOL.www. Answer: A QUESTION NO: 151 A user receives the message The security log on this system is full. Tape drive B.co m 46 . Amount of time necessary for the UPS to run in a power outage.MSC C.

45.65 D. 129.co m 47 . Any Time.165 Answer: A QUESTION NO: 156 Which of the following cable types uses a BNC? A. Fiber B.34.87. CAT6 C. Class D Answer: C QUESTION NO: 155 Which of the following is a class A address? A. Class A B." .25? A.actualtests. Coaxial D. TELNET B.21. Class C D.www.168. 190.10. 107. HTTPS C.207.com Ac tua lTe sts . FTP "Pass Any Exam.109 C.167.32. SMTP D. UTP Answer: C QUESTION NO: 157 Which of the following services uses the TCP port 21 by default? A. Class B C. 198.120.CompTIA 220-701: Practice Exam QUESTION NO: 154 Which of the following is the correct class address for an IP address of 194.120 B.

120 B.1. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time.120 Answer: B QUESTION NO: 159 Answer: D QUESTION NO: 160 A. SSID D.1.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 158 Which of the following is a Class C address? A. C. Answer: D "Pass Any Exam.1 C. a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop.actualtests." . Politely ask coworker to let the user finish their explanation and focus on what the user is saying.www. 192.28. WPA B.1. 125. WEP C.com Ac While trying to resolve an issue with wireless connectivity on a users laptop.32. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of.co Which of the following is created when setting up MAC filtering? m 48 .102. 134.168. 65.3. Which of the following should the technician do? tua lTe sts A. D.132 D. B. Any Time. ACL .

192.0.168. RAM "Pass Any Exam.www. Open Control Panel. Double click the Computer Management icon under Administrative Tools.0 B.0 and a gateway of 192.255. 255.0. open Administrative Tools. Right click on My Computer and select Manage. Click Start>Run and then type inregedit. Answer: B.168.0 D. E.0." . double click on the Services icon. C. type in Run and then type inregedit. type in Run and then type inmsconfig. E.co m Which of the following will navigate to the Computer Management MMC Plug-in? (Select TWO).255.12.C QUESTION NO: 164 Which of the following is a valid boot device? (Select THREE).1 C.168.com 49 Ac tua QUESTION NO: 163 lTe Answer: A. D.CompTIA 220-701: Practice Exam QUESTION NO: 161 Which of the following is a loopback address on a computer with an IP address of 192. A.1 Answer: D QUESTION NO: 162 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). . C.255.168. 192. Any Time. Click Start>Run and then type in regedt32. Right click on the My Computer and select Properties. 127.0. Click Start. Right click on the Start Menu and select Properties.255. Click Start. D.B sts A. A.msc. .actualtests. B.1? A. Click Start>Run and then type in services. a subnet mask of 255.0.0. B.

www. DVD. Tape drive E. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. Windows will not save any file changes while is Safe Mode.ROM C. B. Windows XPMedia Center Edition B. and outcomes. Document the system findings. E. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. Any Time. "Pass Any Exam. WindowsVista Ultimate D. NIC Answer: B. Verify full system functionality and implement preventative measures. A. B.co m . Inform the user every step that was performed throughout the entire troubleshooting process.com 50 Ac tua lTe sts Answer: B.CompTIA 220-701: Practice Exam B. C.F QUESTION NO: 165 Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). Inform the user that the computer may not function as it did before the problem occurred. QUESTION NO: 166 Which of the following Windows operating systems has a different user folder path than the rest? A. Hard disk D.C. A. C. Windows 2000 Professional Answer: C QUESTION NO: 167 Before returning a repaired system to a user.actualtests." . Windows XP uses the minimum set of drivers and services to start the GUI.E . D. actions. Sound card F. Windows prevents successful boot and logon from updating Last Known Good Configuration. Windows XP Home C. which of the following should be done? (Select TWO).

Change theusers permissions so that they cannot create any potential problems in the future. RS-232 B. RAID 5 D. Answer: A.1 C. RAID 1 C.com Ac tua A.www. RAID 1 C. RAID 0 B. RAID 5 D.CompTIA 220-701: Practice Exam E.B QUESTION NO: 168 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A.actualtests. USB 1.co m Answer: A 51 ." . Any Time. RAID 10 QUESTION NO: 169 Answer: C QUESTION NO: 170 Which of the following interfaces supports only one device per port? A. Bluetooth Answer: A QUESTION NO: 171 "Pass Any Exam. RAID 0 B. SCSI D. RAID 10 lTe sts Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? .

actualtests.co m Which of the following is used to control access to a network based on the address hard coded into the NIC? 52 . 802.E QUESTION NO: 172 A. Any Time. MAC Answer: B QUESTION NO: 174 Which of the following is assigned to broadcast on a wireless network? A.11n B. NAT B. A. SSID D.CompTIA 220-701: Practice Exam On which of the following interfaces should a technician expect to see status light indicators? (Select TWO).www." . Serial Answer: D. IEEE 1394 B. WEP C. Channel 11 D.com Ac Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? tua QUESTION NO: 173 lTe Answer: B sts A. SSID . Parallel D. PS/2 C. NIC E. WPA key "Pass Any Exam. MAC filtering C. Modem F.

Use appropriate function toggle key to switch display mode. WEP key Answer: B QUESTION NO: 175 Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). B. Press F1 to shift display to the projector.CompTIA 220-701: Practice Exam B. The projector is turned on. Security Center E.co m 53 . C. Which of the following could the technician do to send the display to the projector? sts .C QUESTION NO: 176 Answer: A QUESTION NO: 177 Which of the following BEST describes the function of a firewall? A.com Ac A. but no display shows on the screen. MAC filtering D. Resolves queries for resolution of host names to IP addresses.actualtests." . the system will auto-select the projector on restart. A. Accessibility Options Answer: B. System B. Answer: C "Pass Any Exam. C. Provides security for a network through the use of ACLs. Reboot the computer. D. Secures network Internet traffic through shared key encryption.www. tua lTe A customer connects a projector to their laptop. User Accounts C. Go into Device Manager and enable the projector. Administrative Tools D. D. Any Time. SSID C. B. Dynamically assigns IP addresses for easy client configuration.

C. Any Time. Run the System Configuration Utility from the run line and click on the Services tab.com Ac tua lTe sts . B.F QUESTION NO: 180 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). IDE Hard Drive E.CompTIA 220-701: Practice Exam QUESTION NO: 178 After the problem is resolved.D. select Status. E. Backup Tape C. Open a command window and runipconfig from the command line. 1. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Return the system to the user.actualtests. D. which of the following should be the NEXT action according to the troubleshooting theory? A. select the Hardware tab." . "Pass Any Exam. right click the Local Area Connection. Verify that all other parts of the system are working properly. Solid State Drive F.www. Right click on My Computer.co m 54 . and then select the Support tab. B.44MB Floppy Disk Answer: B. Open Network Connections from the control panel. Compact Disc D. Answer: C QUESTION NO: 179 Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). D. and then click on Device Manager. Open a command window and run net /?from the command line. Digital Video Disc B. select Properties. Recreate the problem and reapply the solution to ensure it worked properly. A. A. C.

A. The user saved the files to a different location. Purchase a fully configured hard drive Answer: A. B.www. D. C. C. users coworker to confirm what the user said and verify there is a problem. XCOPY all files from another computer C. D.com 55 Ac tua lTe A. Which of the following is the MOST likely cause of the problem? . Any Time.actualtests. The user selected an alternate hardware profile. user to state the issue and stop the user when the technician has an idea of how to fix the problem. Installation from Microsoft. user to move so the technician can check the computer for problems." .co m . Windows CD installation E. B. The local user profile is corrupt. Factory recovery partition B. user to explain the problem and listen without interrupting the user.D.com D.E QUESTION NO: 181 Which of the following are valid installation methods for Windows XP? (Select THREE). Answer: D QUESTION NO: 184 "Pass Any Exam. sts A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. The user accidentally deleted the files.E QUESTION NO: 182 Answer: A QUESTION NO: 183 When attempting to understand a problem the technician should ask the: A. Network installation F.CompTIA 220-701: Practice Exam Answer: D.

Decreased ESD C. Coaxial Answer: A QUESTION NO: 186 Which of the following is a benefit of using STP cable? A. 492 feet (150 meters) D. ASR C.actualtests. Decreased EMI D.www. MSCONFIG B. Fiber D.CompTIA 220-701: Practice Exam Which of the following is the maximum cable length of a CAT5e? A. Increased RFI B." .com Ac tua lTe sts . 328 feet (100 meters) C. 100 feet (30 meters) B. Increased transfer rate Answer: C QUESTION NO: 187 Which of the following utilities is used to remove programs from startup in Windows XP? A. Task Manager D. UTP B.co m 56 . 1076 feet (328 meters) Answer: B QUESTION NO: 185 Which of the following cable types would be used in a 10BaseT network? A. ThinNet C. Any Time. Computer Management Answer: A "Pass Any Exam.

Parallel Answer: A QUESTION NO: 189 Which of the following ports is commonly used when adding a network printer in Windows XP? A.inf "Pass Any Exam. Standard TCP/IP port B. Serial C.txt B.co m Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? ." . USB port C.www.CompTIA 220-701: Practice Exam QUESTION NO: 188 Which of the following devices must be terminated at the last device or none of the devices will work? A. Ntbtlog. Any Time. net use F: \\ComputerName\ShareName /persistent:YES . Serial port D. IDE D. Sysprep. SCSI B.actualtests.com 57 Ac tua QUESTION NO: 190 lTe Answer: D sts A. Parallel port Answer: A QUESTION NO: 191 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. net use \\ComputerName\ShareName /persistent:NO :F B. net use F: \\ComputerName\ShareName /persistent:NO C. net use \\ComputerName\ShareName /persistent:YES :F D.

" . The UPS is disconnected from the wall. Boot. B. Where would they find this setting? A.co m 58 . AGP Answer: B QUESTION NO: 194 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. System Properties>Advanced>Startup and Recovery Settings Answer: A QUESTION NO: 193 Which of the following slots will support the fastest video card? A.com Ac tua lTe sts .actualtests. System Properties>Advanced>Performance Settings>Advanced B. System Properties>General C. The default printer is out of paper or offline. A new security update is available for download. Which of the following is MOST likely the cause? A. The speaker wires were disconnected while cleaning.ini Answer: D QUESTION NO: 192 A technician needs to increase the paging file size on a Windows XP system. Any Time. C.www. Answer: D "Pass Any Exam. PCMCIA D. System Properties>Advanced>Environment Variables D. Bootsect. D.CompTIA 220-701: Practice Exam C. PCIe C.dos D. ISA B.

com 59 Ac A. B. ISP D. Default gateway C. The paper jam was caused by moisture in the paper tray. Right-click My Computer > Help and Support B. Which of the following is MOST appropriate? A. Securing wireless access points D. Start > Programs > Accessories > System Tools > Help and Support D.CompTIA 220-701: Practice Exam QUESTION NO: 195 Which of the following is the BitLocker utility used for? A. Any Time.www." . Storing passwords B. the customer asks for an explanation the cause of the problem.co m . The process of removal is so complex that only those certified for repair should attempt to resolve. Hostname B. "Pass Any Exam. Right-click Taskbar > Help and Support tua Where can a technician find information relating to common problems or concerns on a Windows XP computer? lTe sts . Start > Help and Support C. Blocking harmful network traffic C. SSID Answer: D QUESTION NO: 197 Answer: B QUESTION NO: 198 After a technician repairs a printer problem. Encrypting hard drives Answer: D QUESTION NO: 196 Which of the following identifies a wireless network when looking at available access points? A.actualtests.

Due to condensation within the lower tray assembly. C. Answer: A QUESTION NO: 199 Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? A. D. D. the functionality of the rollers was impaired and therefore ceased to transfer properly.actualtests.in which adds the signature block to all email messages C.co m 60 . Cryptographic mechanism that identifies the sender as well as the message integrity B. RG-8ThickNet Answer: D Which of the following BEST describes digital signatures? Answer: A QUESTION NO: 201 Which of the following is a benefit of using a password generator? A.com Ac tua A.www. Requires the receiver to have access to thesenders private encryption key lTe sts QUESTION NO: 200 . Email applicationadD. CAT6 B.CompTIA 220-701: Practice Exam C. Generators eliminate the requirement to establish log-in attempt limitations. CAT5e C. Generators eliminate ausers tendency to create passwords that can be a security liability. Any Time. An infallible method which binds a signature to a message D." . Generators create new passwords every time a user signs in to prevent social engineering. Generators extend the requirement to periodically change passwords. B. RG-58ThinNet D. The situation was caused by irresponsible users that spilled coffee in the bottom tray. Answer: D "Pass Any Exam.

Allows digital video to a variety of devices D.actualtests. Allows a LCD projectors output to display on a laptops screen B. Any Time.D QUESTION NO: 205 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A." . Heatsink D.www.co m Which of the following describes the S-video mini-DIN connector on laptops? . 128GB Answer: B QUESTION NO: 203 Answer: B QUESTION NO: 204 Which of the following components should be in contact with thermal compound? (Select TWO). 4GB C. Capacitors Answer: C. Allows analog video output to a variety of devices C. Standoffs "Pass Any Exam.com 61 Ac tua lTe sts A. CPU E. 8GB D. Riser cards B.CompTIA 220-701: Practice Exam QUESTION NO: 202 Which of the following describes the random access memory limitations with Vista 32-bit operating system? A. 2GB B. Allows digital video and audio to a variety of devices . A. Motherboard B. Fan C.

Cable C.CompTIA 220-701: Practice Exam C. Windows Temporary Files Answer: A QUESTION NO: 208 Which of the following addresses would be assigned by APIPA? A.0.25 C. 10.254. 192.0.co m 62 . Downloaded Program Files D.www.com Ac tua lTe sts . 169.0. DSL D. 172. Browser Plug-Ins C." .15 D.actualtests.1.15 B.15 Answer: A "Pass Any Exam. Dial-up B. Daughterboard Answer: B QUESTION NO: 206 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Any Time.168. Temporary Internet Files B.0.16. Satellite Answer: C QUESTION NO: 207 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? A. Screws D.

actualtests. KVM B. Capture card "Pass Any Exam. Graphics adaptor D. Malicious software that monitors Internet surfing habits B. Malicious software that changes theusers home page C. Ability to detect hardware incompatibilities and resolve them C. Malicious software attached to another piece of software D.CompTIA 220-701: Practice Exam QUESTION NO: 209 Which of the following BEST describes a Trojan horse? A. Malicious software that is self-replicating and self-propagating B." . Any Time.com 63 Ac tua lTe sts . Malicious software that monitors Internet surfing habits Answer: A QUESTION NO: 211 Which of the following BEST describes the function of ECC in a RAM module? A.co m . Ability to bypass the IRQ channels to work directly with the CPU B. USB hub C. Malicious software attached to an incoming email Answer: C QUESTION NO: 210 Which of the following BEST describes a worm? A.www. Malicious software that is self-replicating and self-propagating C. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 212 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Ability to detect and correct single bit errors in memory D. Malicious software attached to another piece of software D.

Before the technician performs any diagnostics which of the following actions should the technician take? A. Apply the latest service pack. Last Known Good Configuration D.www.com Ac tua lTe A. Debugging Mode B. Answer: B "Pass Any Exam. C.co m 64 . 802. Safe Mode with Command Prompt C. Run a backup routine. 802. Any Time. Boot into Safe Mode." . 802. Which of the following standards should the technician upgrade to? .11g wireless card B. 802. Run a power supply test.11b wireless card sts A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. B. Which of the following would be the BEST startup selection? A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 213 An external hard drive installation has caused a system to crash.11n wireless card C.actualtests.11a wireless card D. Active Directory Restore Mode Answer: C QUESTION NO: 214 Answer: B QUESTION NO: 215 A system is malfunctioning and the technician has asked the user about any recent changes to the system. D.

What is a bluescreen message? How should the technician respond? 65 . C. Failed fan C. Under powered fan B. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated." . C. Any Time. sts . B. Which of the following is MOST likely causing the sound? A. The customer asks the technician. Tell the customer that abluescreen is another name for stop error.www. Create a checklist of the most likely issues. Check the security log for error codes. Restore the backup to a new hard drive.co m A customer receives a bluescreen message. D. Failing hard drive Answer: D QUESTION NO: 219 Which of the following will BEST prevent theft of monitors and laptops? "Pass Any Exam. B. Which of the following should the technician do NEXT? A. Update all software to determine if this corrects the problem.com Ac tua lTe A. System clock feature D.CompTIA 220-701: Practice Exam QUESTION NO: 216 A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. D.actualtests. Answer: A QUESTION NO: 217 Answer: A QUESTION NO: 218 A technician hears a sound that resembles a ticking clock coming from a system. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Explain that it is a message that assists in identifying problems based on the error code.

full size keyboard. and a regular mouse without having to connect all of the devices each time. DNS E. SCSI drive with properly terminated ends Answer: C QUESTION NO: 222 Which of the following is part of the TCP/IP network configuration? (Select TWO). RSA keys D. Cable locks Answer: D QUESTION NO: 220 A customer has a 12 laptop computer.co m . Network Hub D. Crossover cable Answer: A QUESTION NO: 221 A customer states they want a new hard drive that is resistant to shock.actualtests." . A. DHCP C. PATA hard drive B. NetBEUI "Pass Any Exam. Pad locks C. Solid state hard drive D.www. Which of the following will allow this functionality? A. In the office they want to use a 24 LCD monitor. Which of the following can be installed to accommodate the customers request? A. IPX/SPX D. Daisy chain C. SATA hard drive with a rubber gasket C.CompTIA 220-701: Practice Exam A. AppleTalk B. Logical Token B.com 66 Ac tua lTe sts . Docking station B. Any Time.

A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. B.co m . C.C. A. A secured line of communication between two points through a public network.actualtests.F QUESTION NO: 226 "Pass Any Exam. Press F6 when prompted to load the additional drivers." .D QUESTION NO: 223 Which of the following BEST describes what a VPN is? A. Laser Printer B.com 67 Ac QUESTION NO: 225 tua Answer: D lTe sts . Create a utilities partition on the hard disk prior to OS install. D. Use the Windows XP Professional for SATA card support feature when installing Windows. Vacuum Cleaner F. A private network between two computers using wireless cards without using a wireless access point between them. Answer: C QUESTION NO: 224 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. Monitor C. Any Time. Laptop AC Adapter D.www. Disable the system BIOS so the SATA card can take boot precedence. Computer Answer: B. Which of the following should be plugged into a UPS located at a users desk? (Select THREE). D. Portable Heater E. B. which of the following must be performed for the installation to be successful? A. C.CompTIA 220-701: Practice Exam Answer: B.

com Ac A. Midway through Windows loading.actualtests. AGP D. 802.sys file that is located on the root directory. Trojan tua A client receives an email stating that their online auction has been compromised. ISA B. Botnet attack C. Edit the config.11a "Pass Any Exam. Press F8 after POST but before Windows begins to load. Infrared D. PCI-X Answer: B QUESTION NO: 227 Which of the following is the proper way to enter the Windows Advanced options menu? A. 802.CompTIA 220-701: Practice Exam Which of the following slot types has the GREATEST peak bandwidth? A.0 C.co m 68 . Spyware D. Enter System Configuration Utility and select Startup Menu." . password along with all of their account information. Phishing B. Any Time. Answer: B QUESTION NO: 228 Answer: A QUESTION NO: 229 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.11b B. PCIe C. Bluetooth 2. power cycle the system.www. C. D. Which of the following is this an example of? lTe sts . It says that they need to login and change their old username. B.

SCSI C.www. ST Answer: A QUESTION NO: 232 In a Windows machine. Parallel Answer: B QUESTION NO: 231 Which of the following connectors would plug into a 56K dial-up modem? A. BNC C. USB B. From the MMC snap-in C.actualtests. From Administrator tools in the control panel Answer: C QUESTION NO: 233 In Windows XP. From the start command window D. RJ-11 B." . Any Time.com 69 Ac tua lTe sts . From the system configuration utility B. which of the following locations can a programs executable file be typed in and launched from? A.co m . RJ-45 D. Serial D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 230 Which of the following I/O devices can be daisy chained together. which of the following can the technician use to stop a program from loading at startup? (Select TWO). but has to be terminated at the last device? A. "Pass Any Exam.

co m . C. Leave the unit powered up so that any issues with cleaning can be immediately realized. Can I redirect your computer to a network printer until a technician can repair the problem? B. C. D. Answer: A QUESTION NO: 235 A user reports that they have not heard from the help desk since calling in a problem two days ago. Answer: D QUESTION NO: 236 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. type CMD in the run line.CompTIA 220-701: Practice Exam A. B. Inform the user that there is no record of the prior call. Select Start. Unplug the power cable. hold the can upright and spray. D.D QUESTION NO: 234 A corporate office user reports that they are unable to print to a locally connected printer. B. Inform the user that the problem will be escalated to a supervisor for resolution.www. Which of the following is the BEST response from the technician? A. Performance Monitor D.actualtests. Close existing ticket and open a new trouble ticket for the user. remove the cover. Inform the user that a technician will be out to resolve their problem shortly. Registry C. remove all the components inside the case and spray each one separately. type print lpt1 in the box. Unplug the power cable." . Any Time.com 70 Ac tua lTe sts . Net stop Answer: B. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. "Pass Any Exam. Have you removed and replaced the printer drivers already? C. when the black window opens. Event Viewer B. MSCONFIG E. Which of the following is the BEST response? A.

B. D. remove the cover. hold the can upside down and spray. Any Time. Anti-static mat E. Anti-magnetic screwdrivers F. "Pass Any Exam. the BIOS only reports the original memory amount. remove all components. Memory size needs to be adjusted in Device Manager. Which of the following should the technician do NEXT? A. Remove the internal main battery. tua lTe Memory was added to a Windows laptop and upon booting up. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. Unplug the power cable.fault isolation outlet C. Anti-static wrist strap D. Operating system does not recognize the additional memory. Answer: C QUESTION NO: 237 Which of the following tools can protect a workstation against ESD? (Select TWO). C.com 71 Ac A. GrounD. Disconnect all external devices. Remove the CMOS battery. Memory brand is different than the computer. Wait until the main battery is exhausted and then remove. C.E QUESTION NO: 239 A user reports that their laptop has frozen up and will not shut down or log off.www." .D Answer: A.actualtests.CompTIA 220-701: Practice Exam D. B. D. UPS Answer: C. E. Thermal transfer compound B. Which of the following are the MOST likely issues? (Select TWO). A. Memory is defective.co m . sts QUESTION NO: 238 . Memory mismatch.

USB "Pass Any Exam. Cache D. Continue using the power supply until it fails. Which of the following is the BEST course of action? A. B. Replace the fan. Replace then entire power supply." . When installing more powerful components .www. Verify the voltage powering the fan. C. Answer: A QUESTION NO: 241 Answer: B QUESTION NO: 242 Which of the following stores information for faster access on a CPU? A.co In which of the following situations would a voltage switch on a power supply need to be changed? m 72 . D. Removable storage C. A. When putting a PC into long-term storage B. Front side bus B.actualtests. When traveling to other countries C. When troubleshooting power issues D.com Ac tua lTe sts A. RAM Answer: C QUESTION NO: 243 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). Any Time.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 240 The fan on a power supply is not working.

Heat from theprinthead melts the ink onto the paper. Serial D.com Ac tua lTe sts QUESTION NO: 245 ." . SCSI E.actualtests. Nickel cadmium cell D.D QUESTION NO: 244 Which of the following BEST describes how a thermal transfer printer works? A. Lithium ion cell Answer: A "Pass Any Exam. Switching-mode power supply B. Linear power supply C.CompTIA 220-701: Practice Exam B. Heat from theprinthead boils a water-based ink. Any Time. D. C. D.www. C. Answer: C Which of the following BEST describes how an impact printer works? A. Toner sticks to photoconductive areas on a drum. Answer: B QUESTION NO: 246 Which of the following is the MOST likely power source for a desktop computer? A. B.co m 73 . Small wires strike and transfer ink from a ribbon. Heat from theprinthead transfers an image onto the paper. Toner sticks to photoconductive areas on a drum. Heat from theprinthead boils a water-based ink. SATA C. B. IEEE 1394 Answer: B. Small wires impact and squeeze ink from a ribbon.

document the situation and inform the manager that the customer was not happy with the "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 247 Which of the following is the maximum speed at which a standard CD.ROM can be read? A. IRQ D. SATA B." .co m .com 74 Ac A. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. Any Time. the technician finds the customer extremely angry that it has taken over four hours for a response. 32x C. Empathize with the customer then focus on completing the task in an expedited manner. 52x Answer: D QUESTION NO: 248 Which of the following hardware features controls power management? A. IMAPI Answer: B QUESTION NO: 249 Answer: D QUESTION NO: 250 A technician arrives to resolve a customer issue.www.actualtests. 48x D. Upon closure. SODIMM D. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? lTe sts . ACPI C. 24x B. AGP C. Although the technician has immediately responded to the dispatch. ODBC B. PCMCIA tua A user wants to add an additional network connection to their laptop.

com 75 Ac An end user states that they are unable to connect to their home wireless network from their laptop. The wireless network is not properly configured. document the situation and inform management that thecustomers behavior was undesirable. Since returning the customer is only able to print to the black and white printer.11n. Recent provider upgrades have changed the wireless specification from 802. Answer: A QUESTION NO: 251 A technician has replaced a failed keyboard that was full of debris. D. Make sure the customer is aware that the current service level agreement allows for an eight hour response. Answer: B QUESTION NO: 252 A. Everyone else is able to print to the color printer without a problem. C. Follow up with the customer at a later date.www. The wireless network card has been disabled by the hardware switch. C. The technician then explained to the customer the importance of keeping a clean area around their computer. to ensure that the keyboard is still functioning. B. MAC filtering is preventing the computer from connecting to the network. Document the issue including findings. B. They were able to connect without a problem the day before. Ask another technician to verify that the findings are correct. Any Time.actualtests. C. actions taken and the outcome.co m .CompTIA 220-701: Practice Exam response time. The customer was able to print and then left on vacation. Answer: B QUESTION NO: 253 A customer states that they are no longer able to print to their color network printer. but now they are unable to see the network at all. Which of the following should be the technicians NEXT troubleshooting step? A. D. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. Report the incident to thecustomers manager. Focus on completing the task in an expedited manner. B." .11a to 802. D. Upon closure. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. Which "Pass Any Exam. Which of the following is the MOST likely cause for the problem? tua lTe sts .

CompTIA 220-701: Practice Exam of the following is the MOST likely cause for the customers issue? A.actualtests. Ethernet hub D. the customer asks what the tube of paste that came with the CPU is used for. It assists in keeping the CPU cool. 8.3 B. The print spooler service needs to be restarted on the client computer.1.1.1. D.1." . 206.www. The DHCP service needs to be restarted on the client computer. Which of the following is the correct explanation of the paste? A. Answer: B QUESTION NO: 256 Which of the following is a private IP address and will not be routable on the Internet? A. B. 176.7 D. C.23 "Pass Any Exam.co m 76 .168.1.15.16 C. 192. It keeps the new CPU from falling out of the socket. Firewall B. Any Time. Switch C. The printer address has changed and the customer needs to remap their printer. It prevents theft by covering the values written on the CPU.com Ac A. B. C. Thecustomers permissions have changed and needs to be an administrator to print color.9. Answer: C QUESTION NO: 254 When installing a new CPU for a customer. D. Modem tua Which of the following devices should be added to a network to support full-duplex communications? lTe QUESTION NO: 255 sts Answer: D . It prevents voltage from shorting out the CPU.

Incremental B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 257 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run.actualtests. Daily Answer: A QUESTION NO: 258 Answer: A QUESTION NO: 259 The term quad core implies that a CPU: A. D. has twice the cache of a dual core processor. The backup should clear the archive bit for each file. requires memory to be installed four units at a time. Any Time. Copy C. is clocked four times faster than a normal unit. Which of the following is the MOST likely cause of this? ." . Not enough free space on the hard drive C.www. Answer: D QUESTION NO: 260 "Pass Any Exam. Graphics card jumpers need to be reconfigured D.com 77 Ac tua A. C. has four integrated processing units. Full D. The monitor needs to be replaced with a newer model lTe sts When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. Which of the following backup type should be selected? A. B. Limited amount of memory for the display adapter B.co m .

the customer is not done describing all their symptoms. D.com 78 Ac tua lTe sts . C. C. Answer: C QUESTION NO: 262 SSL technology is used to: A. Which of the following safety precautions must the technician be aware of before repairing the printer? "Pass Any Exam. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again.actualtests. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. B. has two error correcting and checking units. Which of the following would be the MOST appropriate action of the technician to take? A. two separate processing units.CompTIA 220-701: Practice Exam A dual core CPU has: A. provide remote assistance to users. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. double the number of pins. Answer: C QUESTION NO: 263 A technician is observing a laser jet printer that is jamming. D. Politely tell the customer that the solution is known and that no other symptoms need to be discussed.co m . D. Answer: C QUESTION NO: 261 While a customer is describing a problem to a technician. C. prevent unauthorized login attempts." . twice the amount of cache. Any Time. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. the technician knows what the solution is.www. B. secure communications with websites. encrypt the contents of a hard disk. B. However.

State that the update has no relationship to the new issue and continue implementing a solution. D. D. A UPS D.com 79 Ac tua A. Nonmetallic tools C. lTe A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen.actualtests. Wait until the customer completes their statement andexplain how to resolve the new issue. Answer: B QUESTION NO: 264 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. B. A wrist strap B. Unplug the laptop Answer: A Answer: B QUESTION NO: 266 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. Ask the user about where information on that update was released. The print spooler can catch any loose clothing. D. The print fuser will be hot. "Pass Any Exam. Calibrate the touch screen. Any Time. C. Replace the touch screen. The ink carriage might move. B. C.www. Disregard the statement and continue to resolve the new issue. Reinstall the mouse drivers. C. B. Replace the mouse.co m . Which of the following is the BEST way to respond the customer? A." . Which of the following would BEST resolve this issue? sts QUESTION NO: 265 .CompTIA 220-701: Practice Exam A. The laser will be hot.

C.www. B. B. Ask the customer for permission before answering the call.com 80 Ac tua lTe A. Step outside and answer the call. Which of the following would be the BEST way to communicate the mandatory update to the users? ." . Install the update without notice. Which of the following is the BEST course of action? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 267 Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? A. Stop the mandatory update. Any Time. D. ipconfig B. Answer: B QUESTION NO: 270 "Pass Any Exam. sts A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. Ignore the call and call back afterwards. Post notices around the building. ping C.co m . telnet D. msconfig Answer: B QUESTION NO: 268 Answer: C QUESTION NO: 269 A technician is on a service call and notices that a friend is calling. D. C. Email the users about the update. Answer the call and then resume work.actualtests.

C. Display Settings>Advanced Settings D. Control Panel>Configuring Desktop B.CompTIA 220-701: Practice Exam When attempting to boot-up. Install Windows Updates. Answer: C QUESTION NO: 271 Where can a technician configure multiple monitor displays in Windows Vista? A. B. Save registry file D. how can the registry backup before changes are made? A. Any Time. "Pass Any Exam.actualtests. Clear any removable disks from all drives and start-up PC. Export registry file B.com Ac tua lTe QUESTION NO: 272 sts . Install a wireless PCMCIA card. D. Which of the following is the FIRST procedure that a technician should carryout to correct this error? A. Remove any incompatible hardware. Which of the following would be the BEST method? A.co m 81 . D. Install a Bluetooth USB adapter. a PC displays MISSING NTLDR. Activate infrared ports in the BIOS. Backup registry file C.11g network connectivity to a laptop. B. Control Panel>Services C." . Import registry file Answer: A QUESTION NO: 273 A technician needs to add 802. Display Settings>Resolution Answer: C Using regedit. Update the firmware in LAN adapter.www. C. Disable plug and play in the BIOS.

www.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 To record audio using a microphone attached to a computer running Windows XP.actualtests. RJ-45 C. Which of the following is the memory type? A. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A QUESTION NO: 275 Which of the following is the MOST common form of a serial port? A. DDR RAM D. Start>Settings>Control Panel>Speech D." .com Ac QUESTION NO: 276 tua lTe sts . RIMM C. One of the memory modules has 168 pins. 6-pin Mini-DIN Answer: A A technician needs to identify the type of memory in use by a computer. SODIMM B. shell E.co m 82 . Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. Any Time. Start>Settings>Control Panel>System>Hardware C. 15-pin D. SDRAM Answer: D QUESTION NO: 277 "Pass Any Exam. 9-pinD.shell B. which of the following locations would provide access to adjust the input levels? A.

Logon phase B.com Ac tua An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer.www. Error correcting memory making data adjustments "Pass Any Exam. Network Answer: A QUESTION NO: 278 Which of the following is the NEXT phase after POST? A.actualtests. Task Scheduler C. Print Spooler B. Boot loader phase D. D. Kernel loading phase Answer: C A. Answer: A QUESTION NO: 280 An end user reports that they hear a clicking noise that becomes more frequent when they save files. nothing happens. Autoexec. The user does not have the correct printer driver.CompTIA 220-701: Practice Exam An end user reports that anytime they try to print locally. Workstation D.bat C. Which of the following is the MOST likely cause of the noise? A. Any Time. C. Which of the following services is MOST likely causing the issue? A. Power supply warming or cooling B. The report is not formatted to use USB. The user does not have the correct network drivers. Which of the following is the MOST likely cause of the problem? lTe QUESTION NO: 279 sts ." . The printers USB port is not compatible. B.co m 83 .

D.CompTIA 220-701: Practice Exam C. Which of the following should the technician do? A. Install additional ribbon cables.com Ac tua A. Create two hardware profiles. B. Run theipconfig /all command. "Pass Any Exam. Upgrade the device drivers for both components. Modify the path variable to include the location of winipcfg. Run theipconfig /registerdns command. Any Time. lTe A user reports their PC beeps when it is turned on. Upgrade the power supply. The hard disk drive has failed.exe. D.actualtests. Answer: B QUESTION NO: 283 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. The monitor has failed. D.www. The CPU has dislodged from its socket. Install the support tools from the Windows XP CD. C. Which of the following should the technician do? A. B. System fan is rubbing against the fans housing Answer: C QUESTION NO: 281 A technician is trying to determine the DNS server address being used by a Windows XP workstation.ROM drive. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. There is no display on the monitor and the PC shuts off following the beep. enable one of the new devices in each profile.co Answer: A m 84 . C. B. but either device will function if the other is disconnected. Hard drive is failing D. Sometimes either or both devices fail to function." . Which of the following is the MOST likely problem? sts QUESTION NO: 282 . The operating system is corrupt. C.

com Ac QUESTION NO: 286 tua lTe sts .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 284 Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? A. Root Answer: A QUESTION NO: 287 "Pass Any Exam. B. Use thefdisk command. D.actualtests. Repartition the hard drive." . MAC filtering C.www. Program Files B. Any Time. Safe Mode Answer: B QUESTION NO: 285 A technician has been asked to assist with the disposal and recycling of the old computers. Windows C. Answer: B Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Use the format command. Documents and Settings D. Use a low level format. ISDN B.co m 85 . Which of the following is a BEST practice to ensure that the companys data is protected? A. C. DNS D.

pair copper wire "Pass Any Exam. The BIOS must be set to auto-detect the hard drive. TwisteD. B.co m 86 . MMX technology Answer: C QUESTION NO: 290 Which of the following cable types is MOST commonly used to support dial-up networking? A.CompTIA 220-701: Practice Exam Which of the following will give the BEST results when adding additional memory modules? A. Installing same memory type but at a slower rate of speed Answer: B QUESTION NO: 288 A user reports that their computer will not boot and is displaying a non-system disk error message. Dual independent bus architecture B. Answer: B QUESTION NO: 289 A. The user has placed a non-bootable floppy diskette into the diskette drive. Installing more memory of the same type and speed C. Any Time. The hard drive has failed. While troubleshooting.www. Hyperthreading D. DDR2 RAM C. Which of the following is the MOST likely cause of the error? A. D. IEEE 1394 C. the technician verifies that the hard drive is being correctly recognized by the BIOS. Fiber optic B.com Ac tua Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? lTe sts . C. Installing the fastest memory available B." . Installing the newest memory available D.actualtests. The hard drive jumpers are configured incorrectly.

com Ac tua lTe sts .co QUESTION NO: 292 m 87 . Coaxial Answer: A QUESTION NO: 293 Which of the following connectors is MOST commonly used to support dial-up networking? A. Any Time. Fiber optic C. Coaxial Answer: C QUESTION NO: 291 Which of the following cable types is MOST commonly used for a LAN within a building? A.CompTIA 220-701: Practice Exam D.www. Coaxial D. TwisteD. IEEE 1394 C. IEEE 1394 D. RJ-11 Answer: D QUESTION NO: 294 Which of the following memory types is able to correct memory errors? "Pass Any Exam.pair copper wire B.actualtests. UTP Answer: D Which of the following cable types has an RJ-45 connector? A. Fiber optic B. LC C. SC D. RJ-45 B." .

Dual Inline Package (DIP) B.com Ac tua lTe sts QUESTION NO: 296 . 802.co m 88 . Hyperthreading Answer: A Which of the following protocols is used to create a personal area network (PAN)? A. Bluetooth Answer: D QUESTION NO: 297 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A.www. Non-ECC C." . Non-parity Answer: C QUESTION NO: 295 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. 802. L2 cache C. Hyperthreading D. ISA slot D.actualtests. Docking station B. Express bus C.11n D. ECC D.CompTIA 220-701: Practice Exam A. Any Time.11a C. Dual channel B. TCP/IP B. 64-bit Answer: C "Pass Any Exam.

B. Windows Multilingual Interface Pack D. The access point would now transmit on only one channel. On top of a component D." .co m . Any Time. Upgrade retains user settings C. In the socket of a component C. Data encryption would be less secure over wireless connections.com 89 Ac tua lTe sts . Windows Multiple Language Keyboard Pack C. A user would need to manually type the SSID to connect. Windows Language Wizard B. Answer: A QUESTION NO: 300 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A.actualtests.www. On the outside of a heat sink B. Upgrade formats the drive B. Clean install formats the drive Answer: B QUESTION NO: 301 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. Windows Multi-user Interface Pack "Pass Any Exam. Data encryption would be more secure over wireless connections. D.CompTIA 220-701: Practice Exam QUESTION NO: 298 Which of the following locations BEST describes the correct placement of thermal compound? A. Between a component and a heat sink Answer: D QUESTION NO: 299 Which of the following should the technician expect when disabling SSID broadcast? A. Applications need to be reinstalled with an upgrade D. C.

sts .255.com Ac QUESTION NO: 304 tua Answer: A lTe A. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D.0.mp3 at the end of mpeg layer 3 file names in Windows XP? A. Determine how long the user has had the problem. Determine how long before the user is due for an upgraded system. D. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B.255. 255.0 D. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. C.actualtests.255." . 255.1 C.www.co A user reports that their USB device has stopped working. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A "Pass Any Exam. B. Determine if any other users are affected by the problem. Determine if changes have been made that could have caused the problem.0.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 302 Which of the following below is a valid default subnet mask for a Class A network? A.0.0 B. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? m 90 .255.0 Answer: C QUESTION NO: 303 Which of the following should the technician use to display . 255. Any Time. 255.0.

CPU Answer: D QUESTION NO: 307 A. BIOS B. Any Time. floating bars. a user has the ability to customize translucent windows called: A. B. seeing windows. RAID D. RAM C. Higher response time B.C QUESTION NO: 308 A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. aero glass.CompTIA 220-701: Practice Exam QUESTION NO: 305 In Windows Vista Ultimate. D.co m . C. Limited display size C.www. three-dimensional viewer. Answer: C QUESTION NO: 306 In which of the following does the level 1 (L1) cache reside? A. The user has asked that a full backup be run every day. Support different resolutions D. Incremental "Pass Any Exam. To support active desktop E. Limited bandwidth Answer: B.com 91 Ac tua Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). Which of the following types of backup should the technician select? A." .actualtests. lTe sts .

Establish a theory of probable cause. Run a full system backup. B. findings and solutions. C.co m ." . Call their manager and report the status of the issue. D. The technician has validated the problem and suspects that the application needs to be reinstalled.actualtests. D. Daily C. B. Which of the following is the NEXT step that the technician should take? A. Question the user and make sure that they have not made any changes to their system recently. C. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. Document all issues. D. Run a backup of the system. Establish a plan of action to resolve the problem. Call their manager and report the status of the issue. Perform a backup before making any changes. Any Time. tua lTe A technician has been troubleshooting a users problem with their CD. Normal Answer: D QUESTION NO: 309 A user in a SOHO is having problems with a software application. Document their findings and the actions taken.CompTIA 220-701: Practice Exam B.com 92 Ac A.ROM drive and tested that everything is working properly. Answer: C QUESTION NO: 310 Answer: D QUESTION NO: 311 A technician has just replaced a users defective CD. Differential D. Develop a plan to get the drive replaced. C. Which of the following should the technician do NEXT? sts .ROM drive and has tested and found that the drive is defective. B.www. "Pass Any Exam. Which of the following should the technician do NEXT? A.

co m Answer: D . A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. Any Time. regedit B. Smss.5 times the physical memory D.sys D. Ntbootdd.com 93 Ac tua lTe A.actualtests. dxdiag QUESTION NO: 313 Answer: C QUESTION NO: 314 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A.exe B. Hal." . Which of the following utilities should the technician run? A.dll Answer: D QUESTION NO: 315 "Pass Any Exam. msconfig D.www. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. ipconfig C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 312 A home user reports they have purchased a new video game for their PC but have trouble running it. The size equal to the physical memory B. 4095MB C. Ntldr C. 1. 2MB sts Which of the following is the default page file size for Windows XP? .

Inform the client the service must be rescheduled with a different technician. C. B. C.actualtests. Which of the following is the BEST approach to tell the customer what is going on? A. Ask to get an interpreter to assist in the language barrier. Get a language to language conversion dictionary to help understand what is being said. Use non-technical terms. Use technical jargon.co m . Answer: A QUESTION NO: 316 A technician goes to a client site where there are some language barrier issues. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Use email so that everything is in writing. Use the proper acronyms. Which of the following is MOST likely causing the shutdown issues? "Pass Any Exam.com 94 Ac tua A technician is late getting to a service call first thing in the morning. Skip the first appointment. Answer: C QUESTION NO: 317 A." . explain the reasoning to the client. B. Go to the first scheduled appointment late. D. Answer: C QUESTION NO: 318 A technician is working on a computer with periodic shutdown problems. It has been in service for four years and is located in a copier room. C. D. and make the repairs as quick as possible to try to catch up on the schedule. B. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. D. Any Time.www. Call the customers scheduled that day and reschedule all the appointments to different days. Restate the issues to the customer for validation. Which of the following is the BEST course of action to take care of the appointments during that day? lTe sts . Which of the following is the BEST method to overcome the issues at hand? A.CompTIA 220-701: Practice Exam A technician is informing a customer about the finding of any specific computer problem.

9 B. RS-422 B. C. Power supply to the room is not great enough for both the copy machine and the computer. Answer: B QUESTION NO: 321 How many pins does a VGA Connector have? A. IEEE 1394 Answer: B Which of the following will be true of the battery with 9 cells instead of 6 cells? A. Power supply on the computer is going bad. 40 Answer: B "Pass Any Exam. Any Time. D." . More devices can be powered at one time. 15 C. B.actualtests. Improper ventilation from dust buildup inside the computer. Answer: C QUESTION NO: 319 Which of the following input/output protocols is commonly associated with the DB. RS-232 C.co m 95 .com Ac tua lTe sts QUESTION NO: 320 . D. C.9 port? A.CompTIA 220-701: Practice Exam A. 25 D. Higher electricity measured in volts.www. Greater duration of power availability. More horsepower will be provided. B. Electromagnetic interference due to the copy machine in the room. IEEE 1284 D.

128-bit card D. D. C. D. B. Disable SSID broadcast.0 data rates? "Pass Any Exam. E. Enable DHCP.CompTIA 220-701: Practice Exam QUESTION NO: 322 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE).actualtests. Use WPA encryption. Add an infrared connection to all computers. Which of the following provides the BEST solution? A. B. 256-bit card Answer: B QUESTION NO: 325 Which of the following speeds are the USB 2.www.D. Use a MAC filtering. 32-bit card C. Add a KVM switch to thetechnicians computer. Enable Volume Shadow Copy. G. F.com Ac tua lTe A. Answer: A. 16-bit card B. Any Time.co A technician must come up with a solution to control multiple computers with a single monitor.G Answer: C QUESTION NO: 324 A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. Add a Bluetooth connection to all computers." . C. A. Use a TPM Chip. Disable WEP. Add a USB hub to each computer. Which of the following is the BEST solution? m QUESTION NO: 323 96 . sts .

480Mbps B. D.CompTIA 220-701: Practice Exam A. Call the second customer. A virus self-replicates.0Mbps. B. and reschedule. 400Mbps Answer: A QUESTION NO: 326 Which of the following is the main difference between a worm and a virus? A. Try to hurry at the first appointment to make it to the second appointment in a timely manner. C. and reschedule. C. call the second customer and explain you are running late. Go to the second appointment because it is listed as priority and then reschedule the first. B.www. A worm self-replicates. Leave the current service call to make the next service call. 20Mbps. C.5Mbps. 1.actualtests. Call the next service call. A virus does not require user interaction.co m . apologize. 360Mbps D. A worm requires user interaction. Any Time.com 97 Ac A. 12Mbps.0Mbps. 1. Rush to finish the job. Which of the following would be the BEST way to handle the situation? sts QUESTION NO: 327 . Which of the following is the BEST resolution for the issue? A. this is going to make the technician late for the next service call appointment. Make the first appointment and then. 2." . 450Mbps C. Stay on the current service call and arrive late on the next service call. D.5Mbps. and go to the next service call. D. "Pass Any Exam. 10Mbps. after completion. Answer: C Answer: B QUESTION NO: 328 A service call is taking longer than expected for a technician. B. tua lTe A technician scheduled two customer service appointments at the same time without realizing. 2. apologize. 16Mbps.

Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon.co m 98 .com Ac A. Change the language and complete the service call. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify.actualtests. RJ-45 C. RJ-11 B. Which of the following should the technician do FIRST upon arrival at the customer site? A. The current language on the workstation is the customers native language. C. B. Explain that the issue can not be resolved because the technician does not understand the language. D. Ask the customer if the technician can change the language." . Tell the customer that the operating system is corrupted and must be reinstalled. tua lTe A technician is at a service call and notices that the language on the workstation is different that the technicians native language. D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 329 A customer states that the computer is making a loud noise. ST "Pass Any Exam. Any Time. BNC D. Which of the following options should the technician do NEXT? sts .www. C. Call another technician who has worked with this customer in the past and inquire about any prior issues. B. Answer: C QUESTION NO: 330 Answer: B QUESTION NO: 331 Which of the following connectors are used on the end of a fiber cable? A.

A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. WindowsVista Business D. WindowsVista Ultimate C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 332 A workstation is running slow on certain applications during the day. Windows Media Center C. Windows Vista Home Premium C.co m ." . Windows Sidebar D.com 99 Ac tua lTe A. Any Time. Windows XP Professional Answer: B QUESTION NO: 335 "Pass Any Exam. Windows XP Professional B. Which of the following applications can be used? A.www. Windows Defender B. Windows 2000 Professional sts Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? . Windows Narrator Answer: C QUESTION NO: 333 Answer: B QUESTION NO: 334 Which of the following operating systems comes with a default application to record TV using a remote? A. Windows XPMedia Center D.actualtests. Windows Vista Home Basic B.

co m 100 . applets. targeted email that is directed at a group of users so that it appears to be from a legitimate source. Answer: C QUESTION NO: 338 The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? A." . a worm that attacks multiple computers and memorizes each computers keystrokes.CompTIA 220-701: Practice Exam A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. gadgets. Any Time. C. a person who go through a corporations waste to see if they can use any of the information. B. Pointing stick failure B.actualtests. Which of the following is the MOST likely cause? A. Sidebar Interface "Pass Any Exam. icons. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic.www. D. B. Hard drive failure C. Task Manager B. D. LCD failure Answer: A QUESTION NO: 336 When talking about online security a phishing attack is referring to: A.com Ac tua lTe sts . C. hives. Answer: D QUESTION NO: 337 Windows Vista applications that run in the sidebar are know as: A. Memory failure D.

com Ac A. 512MB RAM "Pass Any Exam. 128MB graphics card C. C. Too many pages are being sent to the printer at one time.co m 101 . The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. Username B. Which of the following is MOST likely the issue with the smearing print? A. Aero Display Manager Answer: C QUESTION NO: 339 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. Answer: C QUESTION NO: 340 Answer: C QUESTION NO: 341 In order to install and run Windows Vista with the Aero user interface. Spooler service needs to be restarted. Wrong type of paper is being used for this printer. a computer must meet which of the following hardware requirements? A. The printer was working fine Friday. LCD monitor D. 800MHz processor B.CompTIA 220-701: Practice Exam C.actualtests. Key fob C. D. The printer drivers need to be rolled back to a previous version." .www. B. Smart cards D. Any Time. Biometrics tua lTe Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? sts . User Account Control D.

Select Run in 256 colors. Right-click the applications shortcut and choose Explore. Replace the video card to confirm diagnosis. Enter the Compatibility tab and select Disable Visual Themes. The Previous Versions tab within an application shortcuts Properties sts Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? . which of the following will BEST fix this issue? A. Select Disable Visual Themes." . Answer: A "Pass Any Exam. CONVERT.EXE D. Verify that all other computer components are operating normally. DOSKEY C. Right-click the applications shortcut and choose Properties. The Compatibility tab within an application shortcuts Properties B. Without changing Windows Vistas system-wide color depth settings. Right-click the applications shortcut and choose Compatibility. D. B.co m . C. the technician believes that the computers video card has failed.www. Answer: A QUESTION NO: 343 Answer: A QUESTION NO: 344 A user owns older software that requires 8-bit color depth in order to run properly.actualtests. Enter the Compatibility tab and select Run in 256 colors.com 102 Ac tua lTe A. B. Right-click the applications shortcut and choose Properties. After speaking with the user and examining the symptoms. Establish an alternative diagnosis. C. Which of the following steps should the technician take NEXT? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 342 A user reports that no picture is appearing on the monitor. D. Question the user to determine what has caused the video card to fail. Any Time.

Device Manager B. Debugging Mode B. Which of the following is MOST likely the issue? A. Case fan B. Which of the following Advanced Startup options would BEST resolve this issue? A.CompTIA 220-701: Practice Exam QUESTION NO: 345 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound.co A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Active Directory Restore Mode C.com 103 Ac tua lTe A.actualtests. Dxdiag C. Event Viewer sts . Any Time. Last Known Good Configuration D.www. Which of the following should be used to troubleshoot this error? m . Processor C." . Telnet D. Hard drive Answer: D QUESTION NO: 346 Answer: D QUESTION NO: 347 A technician is unable to log into a users computer after installing new hardware. RAM D. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the "Pass Any Exam. Disable Automatic Restart Answer: C QUESTION NO: 348 A technician is working on a computer that has a virus downloaded on it.

co m 104 . Safe Mode B. Last Known Good Configuration C. Restore Point B.actualtests. Debugging Mode D. Resistance and size "Pass Any Exam. USB copy of startup files Answer: A QUESTION NO: 351 Which of the following is important to know when selecting a power supply? A. Last Known Good Configuration C. Back up of the data C. The technician has uninstalled the program.CompTIA 220-701: Practice Exam virus. Which of the following would get the computer back to the operational state it was before the install? A.www. but the stop errors continue. Which of the following would need to be created prior to the installs? lTe sts .com Ac tua A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Debugging Mode B. Which of the following Advanced Mode Options should be used to start up the computer? A. a computer is getting stop errors. Any Time." . Systems Restore Answer: D QUESTION NO: 350 A. Safe Mode D. Emergency Repair Disk (ERD) D. Wattage and size B. Disable Automatic Restart Answer: A QUESTION NO: 349 After installing a program.

Defrag C.www. Voltages and size D. 802.11 standards operates at a maximum speed of 11Mbps? A.11g D. Which of the following would MOST likely cause the connection drops? A.11n C.com Ac tua lTe sts . 802.co m 105 ." . Incandescent lighting Answer: C QUESTION NO: 353 Which of the following IEEE 802.11a Answer: A QUESTION NO: 354 A technician notices that a group of users are continuously searching their computers for the same files. Chkdsk B. Amperage and size Answer: A QUESTION NO: 352 A technician is called in to repair a 2. The access point is next to a speaker B. Indexing D. Which of the following would BEST assist their searches? A. 802. Scandisk Answer: C "Pass Any Exam. Cordless phones D.CompTIA 220-701: Practice Exam C. 802.11b B. Any Time.actualtests. Electrostatic Discharge (ESD) C.4GHz wireless access point that drops connections.

Which of the following is the MOST likely reason? A. Any Time. D. Answer: C QUESTION NO: 358 A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. C. The technician does not have the necessary permissions. The fastest cache that resides outside the chip level. D. D.www. B. A user reports that the print jobs from a color inkjet printer appear fuzzy. Answer: C QUESTION NO: 356 A user reports that print jobs are not printing. Which of the following is the MOST likely cause of the missing detail? "Pass Any Exam. The largest cache that resides at the chip level. it will not delete. The largest cache that resides outside the chip level. The user submitted the job as a priority. The fastest cache that resides at the chip level.actualtests. Once a job is submitted to the queue it cannot be removed. B.com 106 Ac tua QUESTION NO: 357 lTe Answer: B sts . A technician looks at a document and observes that the text appears to be consistent in color across the entire document. Which of the following options would BEST help troubleshoot the problem? A. Power cycle the printer.co m . Replace all of the print cartridges. C. The job must be deleted using theprinters front panel. Run an alignment page. C. When the technician tries to delete the job. Send a test page to the printer. B.CompTIA 220-701: Practice Exam QUESTION NO: 355 Which of the following BEST describes L1 cache? A." . After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue.

WEP withshareD.key authentication B. 802. The printer is set in draft mode in the printer properties. B.www. WPA2 withshareD. WEP2 withshareD." . D.co m 107 . WPA withshareD. The printer does not support the font on the document. 802.key authentication Answer: B "Pass Any Exam.actualtests. Some of the inkjets are clogged in the cartridge.CompTIA 220-701: Practice Exam A. Any Time. 802.11n B.11b C.key authentication D.com Ac tua lTe sts QUESTION NO: 360 . This printer is not capable of printing such fine details select another type of printer. Gigabit Ethernet B. C.key authentication C.11g Answer: A QUESTION NO: 361 Which of this following wireless security options is MOST secure? A. Infrared D. 802. Bluetooth Answer: A Which of the following Wi-Fi network types has the HIGHEST transfer speed? A.11a D. Wi-Fi C. Answer: C QUESTION NO: 359 Which of this following network types is the FASTEST? A.

Notify all users before unplugging the printer. B. C. msconfig D. Save all print jobs. msinfo32 . B. fdisk C. Which of the following is the FIRST step the technician should take? A. The system cannot connect to the network.ini C. The hard drive is faulty and needs to be replaced. convert B.actualtests.co m Which of the following utilities can change the startup programs? . D. replace the printer and then print everything that was saved. The system does not have enough free hard drive space. The automatically restart feature in System Failure option is on.com 108 Ac tua lTe sts A. Answer: A QUESTION NO: 363 Answer: C QUESTION NO: 364 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. Unplug the network printer and then replace with a new printer." .www. Which of the following is MOST likely the cause of this problem? A. sysedit B.CompTIA 220-701: Practice Exam QUESTION NO: 362 A technician must replace a network printer. D. C. Delete all print jobs before replacing the printer. chkdsk "Pass Any Exam. Answer: B QUESTION NO: 365 Which of the following commands will partition a hard disk on a Windows XP computer? A. Any Time. boot.

BIOS>Power Menu>S11>Hibernate D. Control Panel>Power Options>Hibernate tab B." . My Computer>Hardware>Settings D. B. Device Manager>Power Options>Check-off the Hibernate box C. After installing the hard drive which of the following must the technician do NEXT? A. Start>Run>Regedit B. Enter hard drive information manually into theNtldr file. In which of the following can the technician go to review the IRQ settings? sts .www. Answer: D QUESTION NO: 367 Answer: B QUESTION NO: 368 How would a technician configure a computer to enable Hibernation? A.com Ac tua A.ini file. Enter hard drive information manually into the BIOS.co m 109 .bat.CompTIA 220-701: Practice Exam D. C. Enter hard drive information manually into the Autoexec. format Answer: B QUESTION NO: 366 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. Control Panel>Hardware Devices>Settings lTe A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. Any Time. Device Manager>Computer Properties C. Enter hard drive information manually into the Boot. The technician suspects an IRQ conflict.actualtests. Control Panel>Hardware>Systems>Power Management>Settings Answer: A "Pass Any Exam. D.

CMOS battery is dead. The workstation does not power up properly. Power supply wattage is too low. The pick-up roller is defective.com Ac tua QUESTION NO: 371 lTe sts . APM is off. Hard drive is faulty. D. Powersupplys fan is defective. The toner cartridge is defective. C. BIOSis reporting a memory error. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician has just installed Windows 2000 on a computers clean hard drive. The workstation will power up if only a single drive is connected. Answer: A QUESTION NO: 372 A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. Answer: B QUESTION NO: 370 A customer reports that a printer is printing blank pages. Which of the following is the MOST likely cause? A. Power supply is the wrong form factor. Any Time. D. B. The feed roller is defective.actualtests. The fuser unit is defective. C. D. B. C. Power supply wattage is too high.co m 110 . Which of the following is the MOST likely cause? "Pass Any Exam.www. Answer: C A technician has replaced a bad power supply in a workstation. Which of the following is the MOST likely problem? A. Which of the following is the solution? A." . B.

Windows XP Professional C.actualtests.com Ac tua lTe sts QUESTION NO: 374 .www. C. SLI D. Power supply is the wrong wattage. DDR Answer: B QUESTION NO: 375 Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? A. Power supply is the wrong voltage. SLI B. ECC Answer: B "Pass Any Exam.co m 111 . B. WindowsVista Business Answer: C Which of the following technologies corrects errors in memory devices? A." . Windows Vista Home Basic B. Window Vista Home Premium D. Powersupplys fan is defective. Power supply is the wrong form factor. DDR C. Any Time. Answer: C QUESTION NO: 373 Which of the following versions of Windows includes Windows Media Center functions? A.CompTIA 220-701: Practice Exam A. ECC C. UPS B. D. DLT D.

Faster response time Answer: B QUESTION NO: 377 Which of the following technologies allows a user to connect multiple devices to a single port. USB 2.com 112 Ac tua lTe sts .www. but requires the last device to use a terminator? A. SNMP C. SCSI Answer: D QUESTION NO: 378 Which of the following protocols can create a secure network connection across the Internet? A. Error detection C. SSID broadcasts C. Better cooling D. VPN B. SMTP Answer: A QUESTION NO: 379 Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? A.0 D.actualtests. Parallel B. WEP keys B.co m . IEEE 1394 C." . FTP D.CompTIA 220-701: Practice Exam QUESTION NO: 376 Which of the following is a benefit of having parity on a memory device? A. MAC filtering "Pass Any Exam. Lower cost B. Any Time.

CompTIA 220-701: Practice Exam D. WPA keys Answer: C

QUESTION NO: 380 Two wireless access points are located near each other, which of the following settings should be changed to prevent interference between the two devices? A. WEP key B. Channel number C. SSID broadcast ID D. IP address range

QUESTION NO: 381

Answer: A

QUESTION NO: 382

Which of the following is a type of interference that can adversely affect wireless communications? A. RFI B. CRT C. EMI D. ESD Answer: A

QUESTION NO: 383

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CompTIA 220-701: Practice Exam Which of the following information can be found on a MSDS? A. Slipping hazards or dangerous footing concerns B. Hazardous chemicals or compounds C. High temperature warnings and cautions D. Network diagram to prevent damaging any cables Answer: B

QUESTION NO: 384 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Which of the following is MOST likely having an issue? A. Touch pad B. Flash drive C. IEEE 1394 port D. LCD display Answer: A

Answer: C

QUESTION NO: 386 Which of the following is a primary safety factor when using a soldering iron? A. RF or wireless interference B. Voltage or shocks C. Static or ESD damage D. Heat or burns

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A. Replace communications cable. B. Check to the correct type of paper is being used. C. Add additional memory to the printer. D. Change the toner cartridges.

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 387 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? A. LCD monitor B. CRT monitor C. NIC D. Memory chip Answer: D

QUESTION NO: 388

Which of the following is surrounded by a metallic shield that prevents EMI? A. STP B. UTP C. RJ-11 D. Fiber Optic Answer: A

QUESTION NO: 389

A technician has connected a cable to an RJ-45 connector on the back of a computer. Which of the following devices is MOST likely connected to the other end of the cable? A. Switch B. Fax machine C. Scanner D. Dial-up modem Answer: A

QUESTION NO: 390 After upgrading to Vista a user notices a clock, calendar, and several other items on their display. If they want to add more gadgets, which of the following features should they research? "Pass Any Exam. Any Time." - www.actualtests.com 115

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CompTIA 220-701: Practice Exam A. BitLocker B. Defender C. Sidebar D. User Account Control (UAC) Answer: C

QUESTION NO: 391 A technician installs a new DVD drive into a users computer. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Which of the following is MOST likely the issue? A. The system does not have enough RAM installed. B. The drives device driver needs to be updated. C. The sound card is not connected properly. D. Decoder software needs to be loaded. Answer: D

QUESTION NO: 392

Which of the following is BEST used to cool down the CPU? A. Case fan B. Heat sink C. Power supply D. Decreased RAM Answer: B

QUESTION NO: 393 A technician arrives at a customers location and identifies a problem. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Establish a plan of action to resolve the problem. C. Ask the customer what the issue is. D. Document findings, actions, and outcomes.

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 394 The technician has already narrowed down the problem and developed a plan. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Document findings, actions, and outcomes. C. Verify full system functionality. D. Test the theory to determine cause. Answer: C

QUESTION NO: 395

A technician arrives at a customers location in response to a call. Which of the following troubleshooting steps should the technician perform FIRST? A. Ask the customer questions to identify the problem. B. Establish a plan of action to resolve the problem and implement a solution. C. Document findings, actions, and outcomes. D. Verify full functionality and implement preventative measures.

A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes, mouse movement and the power light is blinking. Which of the following is causing this to happen? A. The BIOS need to be updated. B. The power supply has a loose connection. C. The keyboard is faulty. D. The system is in hibernation mode. Answer: D

QUESTION NO: 397 "Pass Any Exam. Any Time." - www.actualtests.com 117

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Fans must be directly applied to the cooled component. Download the latest drivers from the manufacturer. C. Answer: A QUESTION NO: 398 A technician is not able to delete a user's profile on a Windows Vista workstation. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 399 sts . which of the following shortcuts can lock the computer without logging off the user? (Select TWO).actualtests. Which of the following is MOST likely the cause for this problem? A. B." . Fans provide passive cooling. Configure NetBEUI settings. Ctrl + alt + L "Pass Any Exam. Any Time. Windows key + L C. tua A user purchased a TCP/IP laser printer. Answer: A Answer: D QUESTION NO: 400 On a Windows computer. B. Print out a test page.heatsinks do not.heatsinks provide active cooling. C.heatsinks are not.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. The technician needs local administrative rights.co m 118 . Ctrl + alt + delete then lock computer B.heatsinks provide passive cooling. C. D.com Ac A. The technician needs to map the drive. A.www. D. Configure the IP settings. B. The technician needs domain administrator rights. D. Fans provide active cooling. The operating system is corrupt. Fans are applied with thermal compound.

The function key was not pressed to toggle the video output. The adapter was rated for 220-240 Volts. Windows key + Alt + M Answer: A. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 402 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. A CD.ROM drive C. Which of the following is the MOST likely explanation? A. The video cable connecting the monitor is loose. The adapter was rated at 50-60 Hertz.B QUESTION NO: 401 When installing the Windows XP operating system using RIS. C.actualtests. The adapter was rated for 110-120 Volts. Any Time. D. Windows key + alt + delete E. Answer: C QUESTION NO: 403 A user reports that during a business trip to Europe.co m 119 . B. C. A video card with at least 16MB of VRAM D. Answer: D "Pass Any Exam. Which of the following is the MOST likely cause? A." . The monitor and laptop video cards are incompatible.CompTIA 220-701: Practice Exam D.com Ac tua lTe sts . D.www. The AC adapter was inserted in the incorrect port. The laptop BIOS was not updated to support external video. A hard drive with more than 4MB of free space B. which of the following must be available in the computer? A. B. the AC adapter for their older laptop quit working.

"Pass Any Exam. Toggle the function key for the video display. D. IPSec B. Physically destroy the disk platters. which of the following MOST reliably prevents all data from being stolen? A. CHAP II Answer: B QUESTION NO: 407 When disposing of old hard drives." . C. D. The mouse pointer software is corrupt. Which of the following will correct this problem? A. Adjust the refresh rate of the display to 72 Hertz. Answer: C QUESTION NO: 405 Which of the following encryption methods is used for files and folders in Windows XP Pro? A.actualtests.com 120 Ac tua QUESTION NO: 406 lTe Answer: A sts A. PGP D. C.co m A user reports that when they are typing.CompTIA 220-701: Practice Exam QUESTION NO: 404 A user reports that when they attach an external monitor to their laptop. Which of the following is the MOST likely cause of the problem? . A Remote Desktop session has been established on laptop. The sensitivity of the touch pad is too high. Store the drive next to a magnet for one hour. B. Change the display resolution to a lower setting. their pointer will randomly move about the screen or highlight words. instead of seeing their desktop they only see their background graphic. B.www. Any Time. . EFS C. The laptop is near a source of EMF interference. B. Uncheck Extend my Windows Desktop in the Display Properties.

Install anti-virus software.actualtests. Remove unneeded startup applications. Which of the following steps would shorten the startup time? A. Install network monitoring software and perform a trace. Run the defrag command on the system. Install system patches. Answer: B QUESTION NO: 408 Which of the following will improve the functionality of the OS immediately following a new installation? A." . they notice the system takes a long time to display the desktop. Run thechkdsk /f command on the system.CompTIA 220-701: Practice Exam C. Configure biometric authentication. Answer: C QUESTION NO: 410 A technician has received a new PC directly from the manufacturer. Run a full anti-virus scan.co m 121 . D. Format the drive. Setup user profiles. Any Time. Answer: D QUESTION NO: 409 Which of the following should be performed FIRST before accessing the Internet? A. B. C. Decrease the size of the paging file. Encrypt all local data files. D. Answer: D "Pass Any Exam.www. D. B. C. After completing the initial configuration. C. B. Remove the control circuit board from the drive. D. Perform a disk defragmentation.com Ac tua lTe sts .

com Ac tua lTe A. After initial troubleshooting.co A customer calls a technician to request assistance in installing a new accounting application. Launch the File and Transfer Wizard. B. Which of the following is MOST likely causing this? A. Document the issue and the applied solution. Describe the issue at the next staff meeting. Post the solution on an online tech forum. The laptop has an electrical short in the power supply. The laptop power cord is being used instead of the docking station power cord.CompTIA 220-701: Practice Exam QUESTION NO: 411 A customer has purchased a laptop with a docking station. D. The customer is using the laptop power button instead of the docking station power button. C. D. Which of the following should the technician do FIRST after the problem is resolved? A. m QUESTION NO: 412 122 . The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Any Time." . they called the OEM and identify the problem. C. Defragment the hard drive.actualtests. Create a restore point. The laptop battery is defective and needs to be replaced. The customer can power up the laptop when using the power cord without the docking station. B.B QUESTION NO: 413 A technician is troubleshooting a computer error. They have had problems installing this application in the past. Which of the following steps should the technician take prior to installing the application? (Select TWO). B. Call the department management to document the issue. Boot the computer in Safe Mode. C. Answer: B "Pass Any Exam. D.www. Answer: C Answer: A. E. Read the application release notes. sts .

" . Class D Answer: C QUESTION NO: 415 Which of the following is true of L1 cache? A. It runs slower than the processor speed. Monitors sessions between two hosts C. C. Provides a logical connection between a workstation and the network infrastructure D.0.www. DLC E.CompTIA 220-701: Practice Exam QUESTION NO: 414 The IP address: 192. TCP D.co m . A. It runs at half the processor speed. Any Time. Assigns IP address to the workstation B. SPX B. Provides a physical connection between a workstation and the network infrastructure tua lTe sts . B. It runs faster than the processor speed. Class C D. Class B C. D. NetBIOS C. It runs at processor speed. Class A B. IP "Pass Any Exam.168.10 is an example of which of the following address classes? A. Answer: B QUESTION NO: 416 Which of the following is a function of a NIC? Answer: D QUESTION NO: 417 Which of the following protocols are routable? (Select TWO).com 123 Ac A.actualtests.

C. Discharge the CRT prior to disposal. and import it to the new system. Dispose of the monitor in the trash.CompTIA 220-701: Practice Exam Answer: C. Answer: B QUESTION NO: 419 Answer: A QUESTION NO: 420 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. copy the users profile from the old system to the new system.www. Answer: B "Pass Any Exam. Use the USMT to export the data from the old system. Hubs are limited to a bandwidth of 4Mbps. D. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. B.co m 124 . Any Time. Useregedit to export the user data to the new system. B.E QUESTION NO: 418 Which of the following is true of a hub versus a switch? A. C. The customer has required all personal information be migrated to the new computer including favorites. cached website credentials and desktop preferences.com Ac tua A. A hub directs traffic between locally attached computers. Which of the following should they do NEXT? A. C. Disassemble the monitor to prepare disposal of parts independently. B. Hubs only support TCP/IP protocols.actualtests. From Windows Explorer. D. A hub broadcasts all traffic to all ports." . Dispose of the monitor according to applicable environmental regulations. lTe sts A technician needs to provide a customer with a new computer running Windows Vista. Which of the following can the technician do to ensure all settings are moved to the new computer? . D.

they can connect to the network. Delete the files off the portable drive once they are finished burning the disc. Update the drivers for the touchpad. Answer: A "Pass Any Exam. While preparing the files for the disc burning.www. The laptop is not receiving enough power from the battery so a second battery should be installed. D. C. Format the hard drive and reinstall the OS. Call the person that wants the disc burned andask them if they can look at the files. D.actualtests. the technician notices files that pertain to other employees. Answer: C A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. B. B. Which of the following should the technician do? A. Keep the files on the portable drive and then look at them later for confidential material. B.co m 125 . C. Update the drivers for the video card. Which of the following is the BEST option to solve this issue? A. Which of the following is the MOST likely cause? A. If they connect the AC adapter. Lower the pointer speed in the Mouse Control Panel applet.com Ac QUESTION NO: 423 tua lTe sts . The power management settings on their laptop are set to disable the internal NIC. D. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. Any Time." . C. Answer: A QUESTION NO: 422 A user is unable to connect to the network via Ethernet while using their laptop on battery power. Provide copies of the files to the people named on them.CompTIA 220-701: Practice Exam QUESTION NO: 421 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. The laptop is not receiving enough power from the battery so the battery should be replaced. The laptops NIC needs updated drivers.

C. B. Tell the user that they will return later in the day once they have cleaned their desk. Organize theusers papers into file folders. providing standard permissions. The technician needs to work on the issue but is distracted by the users mess. Receive. put on hold and forward. Create a new account for the user.co m . Which of the following should the technician do? A. Carry it by holding it upside down by the base. they cannot identify their username. Follow thecompanys established guidelines to reset passwords. B. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. Report the issue to theusers manager and return the next day to work on the issue.www. Schedule a later time to call them back once they remember their username. C. Answer: B QUESTION NO: 426 Which of the following describes the BEST way to carry a CRT monitor? A. Which of the following actions should be taken? A. Answer: C QUESTION NO: 427 Which of the following would be the MOST effective communication method to process a users call? A. understand. The user is quite messy and has a lot of paper strewn about. Reset the password for them and inform them of their username. Answer: B QUESTION NO: 425 A user calls the helpdesk and asks to have their password reset." . Carry it by using both the power and video cords for stability. B.CompTIA 220-701: Practice Exam QUESTION NO: 424 A technician is visiting a users desk to work on a computer issue. C. D. D.actualtests. Any Time. Carry it with the protrusion on the back facing your body.com 126 Ac tua lTe sts . Carry it with the screen closest to your body. however. "Pass Any Exam. D.

Receive. tua lTe A customer reports that when the computer starts up. B. Open the case and determine the cause of the noise. Receive. Which of the following would be the MOST effective way to respond to this call? A. Answer: C QUESTION NO: 430 A user reports that their computer has a bluescreen. B. evaluate and respond. Respond by asking the caller to slow down and repeat the concern twice.com 127 Ac A. C.co Answer: B m .actualtests. D. give first impression. C. Respond by informing caller to slow down and change their attitude." . B. Email the manufacturer with the details of the issue. C. "Pass Any Exam. Research online forums for assistance. Which of the following should be the FIRST course of action? sts QUESTION NO: 429 . Attempt to replicate and verify the issue. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues.CompTIA 220-701: Practice Exam B. Update the OS with the most recent patches. D. Listen to callers concern without interrupting and being judgmental. ask for help and respond. Verify that the user has not made any OS changes. Any Time.www. interpret. D. Answer: B QUESTION NO: 428 An upset caller reports that their laptop freezes constantly. Ask the caller to call back when they are in a better mood. Check the BIOS for temperature changes. put on hold. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. Receive. Which of the following is the BEST course of action? A. C. it sounds like an airplane taking off. and forward.

Avoid the incoming call and call back later. sts A technician is on the phone with a customer. C. B.actualtests. Ask the customer's permission to put them on hold. D. Write down error code and ask for assistance. C. B. D. 32 volts Answer: B Answer: B QUESTION NO: 433 A technician is responding to a customers call.com Ac tua lTe A. Which of the following is the BEST course of action? A. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. Any Time. 24 volts D. At the same time.www." . 12 volts C. Put the customer on hold just for a few minutes and assist the co-worker. a co-worker asks the technician for assistance. Forward the customer to another technician in order to listen to the co-worker. Put the customer on hold just for a few minutes.co QUESTION NO: 432 m 128 . Answer: D QUESTION NO: 431 Most new motherboards accept which of the following voltages? A. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. Forward the customer to another technician. Answer: B "Pass Any Exam.CompTIA 220-701: Practice Exam D. 6 volts B. The technician receives another incoming call from the technician's friend. Which of the following is the BEST course of action? .

D. C. Replace the motherboard and perform a system restore. D. Use Windows Recovery Console to perform a repair installation of Windows. Contact the user to determine if any recent changes have been made to the computer. Document that disabling the firewall did not solve the issue and call another technician for assistance. B. B. Answer: D A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Install anti-spyware and run an initial scan." .co m 129 . who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Replace RAM modules and verify that all other system components are operating properly. Replace the workstations NIC. Answer: B QUESTION NO: 435 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. D. however. Which of the following troubleshooting steps should the technician take NEXT? A. Perform a virus scan and evaluate the results. disabling the firewall did not help the issue.com Ac QUESTION NO: 436 tua lTe sts . Establish a theory as to what caused the changes to the computer. B. Report theusers story to management and wait for further instructions. Any Time. Answer: D "Pass Any Exam. Which of the following troubleshooting steps should the technician perform FIRST? A. the technician believes that firewall settings may be the cause.www. Which of the following should the technician do NEXT? A. Formulate another theory as to what might be causing the problem.CompTIA 220-701: Practice Exam QUESTION NO: 434 A user emails to report that their computer is experiencing a bluescreen error. After speaking with the user. The technician speaks with the user. C. Reinstall the firewall software.actualtests. C.

from computers which are in for repair. Report the situation to appropriate authorities. Use an uninterruptible power supply (UPS). D. Confiscate the co-workers personal storage media. Delete all the illegal content from the user's computer. When is it appropriate to make copies of a customers confidential data? "Pass Any Exam." . B. Plug the computer into a different power outlet.CompTIA 220-701: Practice Exam QUESTION NO: 437 A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. D.actualtests. C. C. Answer: D QUESTION NO: 440 An IT service provider receives laptops from many different customers.www. D. Ignore the content and complete the repair. Report the situation to the appropriate authorities.co m 130 . Use a signal attenuator. Ignore the situation so as to avoid workplace conflict. Which of the following is the BEST course of action? tua lTe sts . Answer: A QUESTION NO: 438 While troubleshooting a problem on a users computer. C. Insist that the user immediately delete the content. Which of the following can the technician recommend? A. B. Use a surge protector. B. a technician discovers content which they believe may be illegal. Any Time. Notify the customer about their stolen data. Answer: B QUESTION NO: 439 A.com Ac A technician notices co-workers copying files onto their personal storage media. Which of the following describes the BEST course of action? A.

B. A low toner cartridge D. Any Time. Excessive humidity C. DDR3 B.www. D. It is not appropriate unless the content is public knowledge. Answer: D "Pass Any Exam.com Ac tua A. C." . For backup purposes and with thecustomers permission. It is never appropriate to copy acustomers data. SRAM Answer: B QUESTION NO: 442 Answer: A QUESTION NO: 443 All of the following operating systems will allow users to connect to a domain EXCEPT: A. C.actualtests.CompTIA 220-701: Practice Exam A. RDRAM C. For backup purposes and if the technician deems it necessary. An invalid IP address lTe Which of the following can cause a printer to output nonsensical. D. Answer: C QUESTION NO: 441 Which of the following RAM types requires that all available memory slots be filled. Windows 2000.co m 131 . random characters? sts . resulting in the need for continuity chips in otherwise unused slots? A. Windows XP Professional. DRAM D. Windows XP Home Edition. A corrupt software driver B. WindowsVista Ultimate. B.

which of the following hardware components needs to be installed? A.actualtests. CMOS battery C. TV tuner card C. KVM switch B. HTTPS Answer: C QUESTION NO: 447 The users operating system is not keeping the correct time after a system powers down. Processor "Pass Any Exam." . Video capture card Answer: B QUESTION NO: 445 Answer: A QUESTION NO: 446 Which of the following protocols makes a wireless network secure? A. WAP D.www. SFTP B. WAP C. HTTPS C. WEP B.CompTIA 220-701: Practice Exam QUESTION NO: 444 If using Windows Media Center.co m Which of the following protocols is used to encrypt data on a wireless network? .com 132 Ac tua lTe sts A. HTTP . WPA D. Docking station D. Which of the following components should the technician replace? A. Any Time. L2 cache B.

actualtests. Check the wireless card for antenna connections.C. C. Check to see if wireless is turned on. A.CompTIA 220-701: Practice Exam D. RAM capacity C." . Devices by type B. 32GB C. Hidden devices D. Any Time. Check the wireless card to be sure it is seated correctly.co QUESTION NO: 449 m 133 . 1024GB D. I/O address ranges E. 2048MB Answer: B Answer: D QUESTION NO: 450 Which of the following is information found in the Device Manager? (Select THREE). Mapped network drives F. System clock Answer: B QUESTION NO: 448 Which of the following is the maximum partition size of the FAT32 file system? A. B. 16GB B. Check the software for a complete install.D "Pass Any Exam. D. Which of the following is the FIRST course of action to take on the laptop? . Explanation of error codes Answer: A.com Ac tua lTe A.www. sts A users laptop has a built-in wireless NIC and cannot see the network.

www.com Ac tua lTe sts . by default.actualtests. Passive C. 80 B. which of the following ports is used for Remote Desktop (RDP)? A. Graphics accelerator "Pass Any Exam. Liquid D. TV tuner C. 8080 Answer: A QUESTION NO: 454 Which of the following adapter cards is used for displaying over the air video broadcasts? A. Any Time. 3389 Answer: D QUESTION NO: 453 Which of the following port numbers. Multimedia B." . Heatsink B. Active Answer: D QUESTION NO: 452 By default. Capture D. 2335 D. 110 C. is used for Telnet? A. 25 C. 80 D.CompTIA 220-701: Practice Exam QUESTION NO: 451 Which of the following cooling methods forces air over the components by using a fan? A. 23 B.co m 134 .

VPN D. WAN B. SATA D.co m 135 . NIC B. HTTP C.actualtests.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 455 Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. Enable Boot Logging C. Bluetooth Answer: A QUESTION NO: 456 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? A.www. Safe Mode with Networking Answer: A Which of the following network types provides a secure connection to a private network over the Internet? A.com Ac QUESTION NO: 457 tua lTe sts . Wireless card C. Any Time. Safe Mode with Command Prompt B." . TELNET Answer: C QUESTION NO: 458 "Pass Any Exam. Last Know Good Configuration D.

com Ac Which of the following should a technician do in order to remove a USB storage device in Windows 2000? tua QUESTION NO: 460 lTe sts .actualtests. Answer: A QUESTION NO: 461 A technician replaces a customers hard drive and the customer wants the drive thrown away. Use the Safely Remove Hardware icon in the System Tray. Chipset Answer: C QUESTION NO: 459 A customer has two computers with NICs installed. C. Which of the following must the technician update? A. Memory C. B. Bridge B. Operating system B.CompTIA 220-701: Practice Exam A technician receives a call from a client requesting that a faster CPU be installed into their PC.www. D. Use the Safely Remove Hardware icon in the Control Panel. Any Time. Router C." . Firmware D. Which of the following would be the BEST recommendation to the customer? A.co m 136 . but the motherboard needs an update. Which of the following should the technician do? "Pass Any Exam. Unplug the device from the computer. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Switch Answer: C A. Crossover cable D. The technician has determined this can be done. Turn off the power to the USB device first then the computer.

Improved performance B. Improved registry settings D. use their telephone number as the WEP key. B. Any Time. change the password frequently. Answer: A QUESTION NO: 464 Which of the following is a benefit to hyper-threading? A. C. QUESTION NO: 463 A quick method to create a new folder on the desktop using Windows XP is to: A. create the folder in My Documents then click and drag the new folder to the desktop. select new. Send the drive to a data recovery company. use the run command and type folder. rightclick on the desktop. create the folder on a flash drive and then click and drag the new folder to the desktop.CompTIA 220-701: Practice Exam A. Improved security features C." .www. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. try not to use numbers in the password. try and keep the same password so the customer can always remember it. C. B. C. D.co m 137 .com Ac tua lTe sts Answer: A . Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. Improved video game performance "Pass Any Exam. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. B. D. a technician should advise the customer to: A. Answer: D QUESTION NO: 462 When setting up security for a wireless home network. D. and select folder.actualtests.

Which of the following is the FIRST item to check? A." . Run a check disk operation on the hard drive. sts A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. Any Time. Have the user power off for five minutes then restart the system. C. B. If the monitor has been degaussed recently B. Boot the unit in Safe Mode by pressing Ctrl/Esc. Boot the unit in Safe Mode by pressing F5. Boot into setup/BIOS and check the Graphics options. Which of the following options is the FIRST step in successfully booting the computer? .www.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 465 A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. The refresh rate for the external display Answer: D QUESTION NO: 466 Answer: B QUESTION NO: 467 A user reports a Non-system disk error in a computer after a brief power outage at work. Which of the following is the FIRST step the technician should take? A. The power to the external displays docking station D. Have the user check external drives for media. Boot the unit in Safe Mode by pressing F8.com 138 Ac tua lTe A. D. B. D. Boot into BIOS and check the hard drive status.actualtests.co m . C. Answer: C QUESTION NO: 468 "Pass Any Exam. The monitor driver version C.

Set the printer to DHCP. website where cookies are required. C. Which of the following is the BEST course of action to take? "Pass Any Exam. the computer boots off the installed operating system on the hard drive. Answer: A QUESTION NO: 471 A technician is requested to determine why a laptop occasionally reports an over temperature warning. Answer: D QUESTION NO: 469 A. B.0. Which of the following is the FIRST action the technician should take? A. D. Boot into BIOS/Setup and change the boot sequence. Any Time. C. The technician tries to boot the computer with the Windows CD in the drive. B. press F8 and select Last Known good configuration.www.co m A user stops a technician and asks what the HTTPS indicates in the address bar of the browser.actualtests." .1. however. B. When WindowsStarts.CompTIA 220-701: Practice Exam A technician wants to reinstall Windows operating system on a notebook computer. Configure the printers IP to 127. popup advertisement that has been blocked. Enable print sharing from the main computer. secure website. Boot into BIOS/Setup and update the BIOS. website that does not require a password to log in. C. Which of the following is the BEST recommendation that a technician could make when configuring the printer? tua QUESTION NO: 470 lTe Answer: D sts A. When Windowsstarts.0. The technician explains this is a: 139 . D. press F8 and select Safe Boot.com Ac A customer wants to add a network printer to a home network. D. Set the IP address to match the gateway address. .

" . D. Ask the customer how the laptop is being used when it reports the error. Replace the video card because there is no display. B. Check the quick setup guide for BIOS settings. Remove the battery and run the laptop on the external power supply. check the printer for paper jams in the path. Which of the following is the BEST course of action to determine the cause? lTe sts . Which of the following would be the NEXT troubleshooting step? A. Any Time. pauses and then repeats. tua A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. Run the computer until the error occurs then find where the source of the heat is. Unplug and then re-connect all cabling to the components. The NEXT step to evaluate the problem is to: A.www. B. C.CompTIA 220-701: Practice Exam A. B. The technician arrives and finds the printer is online but there are not any lights on the network card. C. Consult the maintenance manual for the error code. D.actualtests. Answer: B QUESTION NO: 472 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. Answer: C QUESTION NO: 473 Answer: B QUESTION NO: 474 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. C. D. Remove the power and check the position of the jumpers on the motherboard. Check the System Event log for over temperature entries. B. replace the network card in the printer. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model.com 140 Ac A. Ask the customer what is occurring when the display is lost. "Pass Any Exam. Update or reinstall the display driver. Check to see if the monitor and computer are powered by a UPS.co m .

Standby B. cycle the power on the printer and observe the boot process. flash the firmware on the printer to match the new driver. Shutdown lTe Which of the following power saving modes in Windows XP uses hard disk space to store active memory? sts QUESTION NO: 476 .actualtests. check the printer properties on the server.www. WPA encryption D. power cycle the printer to update the driver. have the customer clear the print queue and reboot. D. Which of the following security technologies is this considered? A. Answer: C QUESTION NO: 475 Multiple users report that the network color printer is not printing in color. The NEXT action would be to: A. have each user remove and re-install the printer to update the driver.CompTIA 220-701: Practice Exam C.com Ac tua A. C. B.co Answer: B m 141 . Any Time." . but only in monochrome. Password authentication B. Sleep D. Smart card authentication C. Hibernation C. power off the printer. The technician knows the print server had maintenance done over the weekend that included driver updates. D. Biometric authentication Answer: D "Pass Any Exam. Answer: B QUESTION NO: 477 A client asks a technician to configure their laptops fingerprint scanner for use.

try turning the monitor on/off. check the power cable on the monitor. check the video cable from the monitor to the PC. D. Add Hardware Wizard C. reseat the video card. WPA.www.com 142 Ac QUESTION NO: 480 tua Answer: C lTe A. B. Computer Browser B. reseat the video card in the PC. Print Spooler D.co A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Answer: C "Pass Any Exam. try turning the monitor on/off. Reseat the video card. WPA2 B. Check the video cable from the monitor to the PC. WPA D. Turn the monitor on/off. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. check the power cable on the monitor. Turn the monitor on/off. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 478 Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? A. check the video cable from the monitor to the PC. The technician on call determines that the PC is powered on and is not in standby mode. WEP C. C." . Which of the following Windows services is not starting during boot? m .AES Answer: A QUESTION NO: 479 A user calls to report a completely blank screen on their PC. IPSec Services sts .actualtests.

Southbridge B. Any Time. DMA controller sts . CMOS D.co Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? m ." . DMA controller C.actualtests. BIOS C. Southbridge Answer: A QUESTION NO: 484 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? "Pass Any Exam. Northbridge B. BIOS C. DMA controller D. Northbridge B.www. Southbridge D. Northbridge Answer: A QUESTION NO: 482 Answer: C QUESTION NO: 483 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A.com 143 Ac tua lTe A.CompTIA 220-701: Practice Exam QUESTION NO: 481 Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? A.

The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. BIOS D. Check the power supply for voltage output. Case open switch D. 775 C.CompTIA 220-701: Practice Exam A.www. Any Time.co m 144 . 959 D. DMA controller Answer: B QUESTION NO: 485 A desktop computer is not responding when the power button is pressed. B. Replace the power button. Slot A Answer: A "Pass Any Exam.com Ac tua lTe sts . Verify that the power button is plugged into the motherboard. Bitlocker Answer: C QUESTION NO: 487 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A." . 478 B. Northbridge B. Port triggering C. Check the power outlet to verify it is supplying power. Which of the following is the NEXT troubleshooting step the technician should take? A. Biometric password B. D. Southbridge C. Answer: A QUESTION NO: 486 Which of the following demonstrates a physical method of intrusion detection? A.actualtests. C.

Answer: D QUESTION NO: 491 "Pass Any Exam. Update the virus definitions and start a scan for viruses. Unplug the PC and put on an anti-static wrist strap.com 145 Ac tua lTe sts . PCI express C. The technician can ping the users workstation and the printer. Inform the customer of how long it might take to resolve the problem. Answer: A QUESTION NO: 489 Which of the following architectures are designed for multi-threaded applications? (Select TWO). A. C. DDR2 E. Any Time. B. Verify when the last time the computer was working correctly was. Multi-core B. Which of the following is the MOST likely cause of the problem? A. The printer has corrupt drivers.E QUESTION NO: 490 When troubleshooting an issue with a customer. D. SODIMM D. Which of the following is the FIRST thing the technician should do? A. D. Dual-core Answer: A. It was working fine yesterday.www. The printer has a faulty NIC. The technician can also print a test page from another workstation.co m .CompTIA 220-701: Practice Exam QUESTION NO: 488 A user reports that they are suddenly unable to print to a network printer. B. Theusers workstation has a faulty NIC." . C.actualtests. The printer is no longer the users default printer.

Answer: A QUESTION NO: 492 A user wants their computer to automatically receive updates from Microsoft.www." . however. Which of the following is a best practice? A. Turn on Automatic Updates. Set automatic updates to download and install. C. C. Update the network device drivers. Assign a password complexity policy. MAC filtering Answer: B QUESTION NO: 494 Several users report their print jobs did not print to the local shared printer. "Pass Any Exam. they do not want the updates to interfere while they are working. D. Set automatic updates to download only. Answer: A QUESTION NO: 493 Which of the following is an example of biometric security? A. Which of the following is the FIRST thing a technician should check? A.CompTIA 220-701: Practice Exam A technician is asked to connect a Windows XP SP3 computer to the Internet. Username/password B. Which of the following should be selected to BEST meet the user's needs? A.co m 146 . Fingerprint scanner C. Check power on theusers laptops. B. Update the antivirus definitions.actualtests. Any Time. D. B. Check the print queue. WPA D. Disable all file shares.com Ac tua lTe sts . Turn off the firewall. B.

Motherboard settings B.com Ac tua A. Jumper settings D. NTFS D. D. Check for incompatible hardware. FAT32 Answer: C Answer: D QUESTION NO: 497 While installing Windows XP. Check the disk for scratches.co m 147 . FAT16 B.www. Answer: B QUESTION NO: 495 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. Check the CMOS battery. Check the domain print server. D. a technician notices that the software hangs during the hardware detection phase. Where should the technician make the necessary boot order changes? sts QUESTION NO: 496 . The technician needs to change the computers settings to boot from a recovery CD. Check the network connections. Check the boot order in the BIOS. BIOS settings lTe A user's computer does not boot. How should the technician troubleshoot this issue? A.CompTIA 220-701: Practice Exam C." . C. Firmware settings C. B.actualtests. Any Time. HPFS C. Answer: A "Pass Any Exam. Which of the following file systems should the technician select? A.

Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. select Properties C. Right-click My Computer icon. Right-click My Network icon. Any Time.com Ac tua lTe sts .www. C. Task Manager B. select Properties D. Add Hardware Wizard. Check the manufacturer's website. Task Scheduler Wizard D. Check the printers BIOS." . Right-click System Tray. Backup Manager C. Application Manager Answer: C QUESTION NO: 499 How can a technician determine the amount of memory in a computer running Windows XP? A.co m 148 . D. The problem is related to large files being deleted. Answer: B QUESTION NO: 501 "Pass Any Exam. Which of the following is the BEST solution to locate the correct drivers? A. The installation CD is not available. Right-click Start menu. select Properties B. B.CompTIA 220-701: Practice Exam QUESTION NO: 498 After several months users report that their computer runs slower.actualtests. select Properties Answer: B QUESTION NO: 500 A technician installs a new printer to a local computer and needs to install the drivers. Check the USB port.

A cable modem D. A T-1 connection Answer: B QUESTION NO: 502 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. ATX B.www. An asynchronous modem C.CompTIA 220-701: Practice Exam Which of the following adapter cards is used to access the Internet through a telephone line? A. Manually on the printer C.com 149 Ac tua lTe QUESTION NO: 503 sts . AT C. HTTP Answer: C "Pass Any Exam. From theprinters drivers B. ACL Answer: A When a job fails to print. where would a technician go in Windows to print out a test page? A.co m . NNTP B. From the printer properties page D." .actualtests. SMTP D. From the administrative tools applet Answer: C QUESTION NO: 504 Which of the following ports are commonly used for outgoing email? A. PC/XT D. Any Time. A network interface card B. TELNET C.

Port mirroring C. Bridge D. LDAP Answer: C QUESTION NO: 506 Which of the following transmission types allows for a NIC to send and receive data simultaneously? A.co m 150 . Any Time. Switch Answer: D QUESTION NO: 508 Which of the following network devices interconnects networks together? "Pass Any Exam. Full duplex D.actualtests. Modem C.www." . Half duplex B. Hub B.CompTIA 220-701: Practice Exam QUESTION NO: 505 Which of the following protocols are commonly used for Windows Remote Desktop? A. RDP D. NTP B. Port forwarding Answer: C QUESTION NO: 507 A.com Ac Which of the following network devices helps prevent data collision by not allowing data to be broadcast? tua lTe sts . PPTP C.

Switch B. Hub Answer: D QUESTION NO: 510 A. C.www. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. A local printer has a small footprint and cost less money than a network printer that has a large footprint. Modem C. D. A maximum of two computers can share a local printer verses unlimited users can share a network printer.co m . Answer: C QUESTION NO: 511 Which of the following is the difference between a laser printer and an inkjet printer? A. "Pass Any Exam. Modem Answer: C QUESTION NO: 509 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A.actualtests. while laser printers can be harmful to the environment." . Any Time.CompTIA 220-701: Practice Exam A.com 151 Ac tua lTe Which of the following is a difference between a local printer and a network printer? sts . Hub C. Ink jet printers are safe for the environment. Switch B. Router D. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. B. Router D.

customer's personal files and professional data. Which of the following may be the cause? sts QUESTION NO: 513 . equipment from abuse and misuse. Laser printers fuse the image to the page. Laser printers melt the image onto the page. The writing element B.co m 152 . C. while the inkjet printer can only use ink cartridges. D. lTe A customer reports that while attempting to print a document it seems to queue up fine. The power supply D. The interface Answer: A Answer: C QUESTION NO: 514 Compliance regulations regarding data sensitivity are primarily created to protect the: A. D. Answer: D QUESTION NO: 512 Which of the following components is a distinguishing characteristic of a laser. C. Any Time.CompTIA 220-701: Practice Exam B. B. but the printer does not print the job.actualtests. Outdated or corrupt print driver. Printer configuration is incorrect. and impact printer? A. The control panel C. while an inkjet printer sprays the image on the page." . The application used to create the document is incompatible with the printer. inkjet. company's intellectual property and proprietary information. person who would be directly affected in the case of a breach.com Ac tua A.www. D. B. thermal. A print job is waiting in the print queue. while an inkjet printer fuses the image to the page. C. Laser printers use toner. Answer: C "Pass Any Exam.

which of the following is the minimum default resolution setting that Windows XP supports? . hot swappable drive. ATX C. Micro ATX Answer: A QUESTION NO: 516 A CD drive is a type of: A. D. NLX D. B. Any Time.www. network drive." . 800 x 600 C. which of the following provides the MOST room for effective cooling? A. BTX B.actualtests. DVD/RW drive B. SD flash drive C. solid state drive. 1280 x 920 .co m In terms of screen resolution. optical drive. C.com 153 Ac tua QUESTION NO: 517 lTe Answer: B sts A. 800 x 640 D.CompTIA 220-701: Practice Exam QUESTION NO: 515 In regards to computer case form factors. SODIMM "Pass Any Exam. 640 x 480 B. Answer: C QUESTION NO: 518 Which of the following is a primary storage device? A.

how data is distributed between multiple drives. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? "Pass Any Exam. B. IDE drive C. equal or lesser than the original power supply wattage. equivalent to the original power supply wattage. Any Time.co QUESTION NO: 520 m . the number of partitions across multiple hard drives. it is important for the output to be: A. D. C. number of installed hard drives. PS/2 port Answer: D QUESTION NO: 521 When purchasing an extra AC adapter for a notebook computer. auto sensing from 100 to 240 Volts.com 154 Ac tua lTe sts . Answer: A QUESTION NO: 522 On a desktop computer.actualtests. SATA hard drive Answer: D QUESTION NO: 519 The RAID level on a computer system refers to: A.CompTIA 220-701: Practice Exam D. equal or greater than the original power supply wattage.www. C. D. B. the back up tape drive configuration. AGP slot D. Answer: A Which of the following would be an example of an I/O interface? A. DIMM chip B." .

C. The computer will overheat. The memory speed will decrease.com Ac tua A. D.co m 155 . the computer must be equipped with which of the following? sts QUESTION NO: 524 . The addition of 3.3 volts of power to the computer. Thermal grease between the processor and theheatsink Answer: D Answer: D QUESTION NO: 525 The DDR2 memory on a computer has failed. Hyper-threading technology D.actualtests. Thermal grease between the processor and the fan C. it must have which of the following? A. B. The OS will have to be reinstalled. C. Automatic integrated surge protection is provided through the upgrade. Two processors installed on the motherboard D. D. Which of the following statements is MOST likely true? A." .www. B. The computer will not pass POST. Automatic voltage detection between 110 and 220 voltage is provided. Any Time. Answer: A QUESTION NO: 523 For a computer's core 2 processor to work properly. The computer can run faster because of the larger power source. Thermal grease between the fan and theheatsink B. Answer: A "Pass Any Exam.CompTIA 220-701: Practice Exam A. Hyper-V technology C. A 64-bit capable processor lTe To run a Microsoft Windows 64-bit OS. Double the clock speed on a 32-bit processor B.

The scanner must be installed between the PS2 mouse and the computer. To provide additional USB ports for the laptop E. Duplex C. To provide additional software security to the laptop D." . The flatbed scanner must be removed. To allow peripheral devices such as a monitor to remain attached B. To allow LAN/WAN switching Answer: A. Laser Answer: A QUESTION NO: 529 The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding.com Ac tua lTe sts . To allow additional power to be available to the laptop when docked C. which of the following should occur? A. "Pass Any Exam. Inkjet D.actualtests. Answer: A QUESTION NO: 527 Which of the following is the purpose of a docking station for a laptop? (Select TWO). Which of the following is the possible cause? (Select TWO). Impact B. C. Any Time.co m 156 .www. B. The barcode scanner should be set up in the computers BIOS.D QUESTION NO: 528 Which of the following printer types is BEST suited to a multipart form? A.CompTIA 220-701: Practice Exam QUESTION NO: 526 When installing a barcode scanner on a computer. A. D. The scanner must be configured to read the code(s) desired.

Windows has a corrupt boot. D. Boot in Safe Mode. The power supply is not connected to the system board. Memory chip Answer: B.actualtests. C." . "Pass Any Exam.CompTIA 220-701: Practice Exam A.B QUESTION NO: 530 The user states the desktop computer is very noisy. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. Call and/or email the owner the status of the repair and answer any remaining questions they might have. The CRT display has failed.co m . Hard drive D. A memory chip is defective. C. B. Boot from LAN. Boot from Emergency Boot Disk. Answer: B QUESTION NO: 532 An onsite technician is assigned to a small business for some emergency repair work.ini file. Cooling fan C. The repairs go as planned. D. B. Boot to Last known Good Configuration. Answer: A. Which of the following could be contributing to the noise? (Select TWO). CPU B.www. E.com 157 Ac tua lTe sts . A.C QUESTION NO: 531 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. Any Time. Which of the following would be the BEST course of action for the technician to take? A. Motherboard E. A PCI card is not correctly seated.

www.com 158 Ac A. Keep the processor within acceptable temperature ranges. D. and due to space constraints. DVI-I C. asks to have a single-connection that will carry video and audio to and from the PC. Express card C. the owner would probably not want to be bothered during the work day. leave a copy for the company owner. Document the work done at the firm." . C.co m . tua Which of the following is the purpose of a heatsink in a PC's CPU? lTe sts . relaying details of the repair to save the technician time. HDMI Answer: D QUESTION NO: 534 Answer: B QUESTION NO: 535 Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? A. Answer: D QUESTION NO: 533 A customer would like to build a Media Center PC for their home theater. B. ask one of the assistants at the company to contact the owner. Keep the power supply within acceptable temperature ranges.1 "Pass Any Exam. D. Keep the hard drive within acceptable temperature ranges. C. DVI-D B. Document the work done at the firm. Which of the following technologies is capable of this functionality? A. Document the work done at the firm and leave the company owner a voicemail. and personally contact the owner to update on the status of the repairs.CompTIA 220-701: Practice Exam B. Mini-PCI card B. PC card 8. Any Time. Keep thenorthbridge chip within acceptable temperature ranges. VGA D.actualtests.

D. QUESTION NO: 537 Answer: A QUESTION NO: 538 Which of the following broadband connections provides the LEAST amount of latency? A. which of the following is true? A. B. Memory has to be installed in marked matching slots. using chips equal to or larger than 1GB in size. lTe sts Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? . PC card 7.www. in marked matching slots. Reformat the hard drive. Use a multi-pass third party formatting utility. using at least five passes.com Ac tua A. Memory has to be installed in same speed and size modules. 56K dial-up Answer: B QUESTION NO: 539 "Pass Any Exam. Satellite D.actualtests. Run a high powered magnet over the drive several times. Any Time. Use Windows built-in Disk Management utility and format the disk. Memory has to be installed in matching pairs. C.co m Answer: A 159 . Fractional T1 C.CompTIA 220-701: Practice Exam D. The motherboard jumpers need to be properly configured. D." .2 Answer: B QUESTION NO: 536 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. C. WiMAX B. B.

com Ac tua A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. WindowsVista Business D. STP Answer: D QUESTION NO: 540 Which of the following utilities would be the BEST place to check for installation problems? A. lTe sts .www. Event Viewer Answer: D QUESTION NO: 541 A. Due to limited ability to conceal cabling within walls. Windows Defender D.C QUESTION NO: 542 A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? "Pass Any Exam.actualtests. Which of the following would be the MOST cost effective cable to choose? A. Security Center B. Windows 2000 Pro C. Device Manager C. Which of the following operating systems currently include this functionality? (Select TWO). Coaxial C." . Windows Vista Home Premium Answer: A. WindowsVista Ultimate B. Windows XP Professional E. UTP B. Fiber D.CompTIA 220-701: Practice Exam A small business is looking to run new cabling for their upgraded network. the company is being forced to run the lines along power wiring and overhead lighting. Any Time.co m 160 .

122. Ribbon C.CompTIA 220-701: Practice Exam A. 10Mb D.co m 161 .com Ac tua lTe sts QUESTION NO: 544 .0.actualtests. Any Time.168. ping t 172.68.www.10. Half duplex Answer: D QUESTION NO: 545 Which of the following commands will return the hostname of a specific device? A. can run at which of the following modes? A. ping v 10. Full duplex C.5 C. Five Answer: A QUESTION NO: 543 A laser printer uses which of the following consumables? A. Toner D." . Fuser B.16.18. Four D.1.7 Answer: C "Pass Any Exam. Liquid ink Answer: C Network hubs. 100Mb B. by design. ping f 189.11 B.5 D. Two C. ping a 192. One B.

Answer: B QUESTION NO: 548 Which of the following utilities is used to perform a baseline on a hard drive? A.co m . msconfig B. PERFMON B. Which of the following choices is MOST likely the cause? A.www. "Pass Any Exam." . Upon power on. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following commands is used to open an editor to adjust the Windows database? A.ini file. MSCONFIG was used to disable the computer services. B.ini file. Which of the following is the MOST likely cause of the issue? A. B. regedit D.com 162 Ac tua lTe sts . MSCONFIG was used to execute the win. MSIEXEC Answer: A QUESTION NO: 549 A technician is adding RAM to a PC. The PC BIOS does not support the new RAM size. dir Answer: C QUESTION NO: 547 A Windows XP computer does not load all of the services required when it is booted normally. MSCONFIG was used to enable the computer services. edit C. MSCONFIG C.actualtests. MSCONFIG was used to execute the system. the operating system will only recognize 1GB of RAM. C. D. MSTSC D. The RAM has been inserted backwards in their slots.

0. C. The monitor is not plugged into the video card. System Information D. ping 127. B.1. D.0.0 B. The physical printer online light is lit.1 C. My Computer C. The Use Printer Offline option is not checked. The Printing Preferences has been changed in Printer Properties.CompTIA 220-701: Practice Exam C.actualtests. The Print Processor has been changed in Printer Properties.1 Answer: D "Pass Any Exam. D. Any Time.com Ac tua lTe sts QUESTION NO: 551 . localhost 128. The BIOS revision is the latest version. The Use Printer Offline option is checked. ipconfig 127. System Properties Answer: D QUESTION NO: 552 Which of the following commands can be used to verify TCP/IP functionality? A. Control Panel B.0. Answer: A QUESTION NO: 550 A printer that was printing fine previously is not printing." .1.www. no errors are reported and the data cable is connected.co Answer: B m 163 . Which of the following is the MOST likely cause of this problem? A.1 D. ping 128.0.0. Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A.0.

Performance Logs and alerts C.co m 164 . Component Services Answer: A QUESTION NO: 556 In which of the following is the Disk Defragmenter utility located? A.actualtests. Component Services Answer: A QUESTION NO: 554 In which of the following is the Services Snap-in located? A." . Performance Logs and Alerts B. Device Manager D. Computer Management C. Computer Management B.com Ac tua lTe sts . Computer Management B.www. Component Services D. Any Time. Device Manager C. Computer Management B. Device Manager C.CompTIA 220-701: Practice Exam QUESTION NO: 553 In which of the following is the Event Viewer located? A. Performance Logs and Alerts D. Performance Logs and Alerts D. Component Services Answer: A QUESTION NO: 555 In which of the following locations is the Disk Management utility located in? A. Device Manager "Pass Any Exam.

System Properties C.co Which of the following utilities is started when msinfo32 is entered in the run line? m 165 . cmd "Pass Any Exam. Task Manager D.www. System Properties B. Startup Menu C. System Information Answer: A QUESTION NO: 560 Which of the following commands opens a utility that will display component driver versions? A." . My Computer B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 557 Where would a technician place a shortcut in order for an application to run during logon? A.actualtests. Control Panel D. System Tray Answer: B QUESTION NO: 558 Answer: B QUESTION NO: 559 Which of the following utilities is started in Windows XP when msconfig is entered in the run line? A. System Information C. Any Time. System Configuration B.com Ac tua lTe sts A. Task Manager D. System Configuration .

msconfig Answer: B QUESTION NO: 561 Which of the following tools is located in the Control Panels Administrative Tools utility? A. Simple File Sharing Answer: B QUESTION NO: 562 Which of the following tools can be found in the Administrative Tool Utility? A. Power Options B.com Ac tua lTe sts . Hardware Wizard D.CompTIA 220-701: Practice Exam B. Power Options Answer: B QUESTION NO: 563 Which of the following tools is located in the Administrative Tools Utility? A. Simple File Sharing C.www. Hardware Wizard D." . Performance C.actualtests. Simple File Sharing B. Power Options B. dxdiag C.co m 166 . Any Time. Event Viewer C. Hardware Wizard D. Computer Management Answer: D QUESTION NO: 564 "Pass Any Exam. msinfo32 D.

10 B. 122.1 D. 4.1 B.1.1 Answer: D QUESTION NO: 565 How many characters are used in a 64-bit WEP encryption key? A.com Ac tua lTe sts .100 C.168. 12 C. 28 Answer: A "Pass Any Exam. 28 Answer: A QUESTION NO: 566 How many characters are used in a 128-bit WEP encryption key? A." . 28 Answer: C QUESTION NO: 567 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A.10.CompTIA 220-701: Practice Exam Which of the following is a class C IP address? A.1.100.168.actualtests. 10 C.co m 167 . 26 D. 172. Any Time.168. 8 B. 26 D. 192.www. 26 D. 10 B. 12 C.1.

CompTIA 220-701: Practice Exam QUESTION NO: 568 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 8 B. 16 C. 63 D. 64 Answer: C

QUESTION NO: 569 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. 802.11g B. 802.11n C. 802.11b D. 802.11a Answer: B

QUESTION NO: 570

Which of the following BEST describes what a KVM switch does? A. Allows multiple users to have access to a central gateway. B. Connects multiple users to one computer. C. Connects multiple computers to one monitor, keyboard, and mouse. D. Allows multiple computers to communicate with each other in a network. Answer: C

QUESTION NO: 571 Which of the following devices converts digital to analog signals for communication between two different networks? A. Router B. DSU C. Modem D. CSU "Pass Any Exam. Any Time." - www.actualtests.com 168

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 572 A user reports that their laptop computer shuts off about twenty minutes after turning it on, and that it gets unusually hot. The battery is full and the laptop is plugged in, and there are no error codes or beeps. Which of the following components is the MOST likely at fault? A. Fan B. CPU C. Battery D. RAM Answer: A

QUESTION NO: 573

Answer: B

QUESTION NO: 574

Which of the following BEST describes SPAM? A. Code that waits for a specific response before activating B. Unsolicited mail that is sent electronically C. Collects user and program information usually for malicious purposes D. Produces unsolicited advertisements via pop-up messages Answer: B

QUESTION NO: 575

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A. Cable ties B. ESD strap C. MSDS D. Surge protector

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Which of the following safety tools prevents static electricity damage to internal computer components?

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CompTIA 220-701: Practice Exam Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Worm B. Trojan C. Spam D. Logic bomb Answer: B

QUESTION NO: 576 Which of the following malware is MOST likely to result in identity theft? A. Virus B. Worm C. Adware D. Spyware Answer: D

Answer: C

QUESTION NO: 578 If a client has a Windows XP tablet PC, which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. Windows Vista Home B. WindowsVista Business C. WindowsVista Premium

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A. WAN B. VPN C. LAN D. VLAN

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Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house?

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QUESTION NO: 577

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CompTIA 220-701: Practice Exam D. WindowsVista Ultimate Answer: D

QUESTION NO: 579 How should a technician properly remove a USB hard drive while a computer is running? A. Unplug from the USB port. B. Safely Remove Hardware Function. C. Disable in the BIOS. D. Restart the OS. Answer: B

Which of the following steps will find an IP address? A. Start> Run>typecmd > nslookup B. Start> Run> typecmd > ipconfig C. Start> Run>typecmd> dir D. Start> Run> typecmd> goto Answer: B

QUESTION NO: 581

A user has replaced an incompatible driver with one that is compatible. Which of the following is the FINAL step that should be performed? A. Cycle the power to ensure that thent driver works B. Escalate the problem to the next higher tier support shop C. Establish a theory of probable causes of the incompatible driver D. Document findings, actions and outcomes Answer: D

QUESTION NO: 582

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QUESTION NO: 580

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CompTIA 220-701: Practice Exam It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. An established recovery point B. A record of the administrative passwords C. A complete restore of the hard drive D. An emergency repair disk (ERD) Answer: D

QUESTION NO: 583 A customer wants to use their laptop at a local hotspot that they have successfully used before; however, they are not receiving any WiFi signals. Which of the following should the technician do? A. Suggest they move computer around. B. Check to see if the NIC is functioning. C. Check thatWiFi is enabled. D. Ask if they have a modem. Answer: C

Which of the following is a broadcast address? A. 169.254.10.127 B. 192.168.1.1 C. 127.0.0.1 D. 255.255.255.255 Answer: D

QUESTION NO: 585 A technician wants to configure a Windows XP Pro laptop. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. The laptop also needs to be able to resume quickly from this mode. Which of the following power saving modes should a technician choose? A. Stand by B. Shut down

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QUESTION NO: 584

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Hibernate D. NIC B. Email an assistant at the business to see if they are satisfied with the services rendered. Right click on the print job and select resume. Which of the following would be the BEST course of action to take? A. D. Right click on the print job and select properties." . WiFi Card C. Email the business owner and offer discounted services for the next system upgrades. Broadband card QUESTION NO: 587 Answer: B QUESTION NO: 588 A week ago a technician completed several upgrades for a business. Bluetooth D. The technician has not heard back from the client.actualtests. D.com Ac tua lTe A. sts How can a user continue a paused print job when using Windows XP? . Right click on the print job and select restart. Any Time. B.www. Contact the customer with a follow-up call. Suspend Answer: A QUESTION NO: 586 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. Right click on the print job and select cancel. C. Contact the customer with a follow-up call. C.CompTIA 220-701: Practice Exam C.co m Answer: C 173 . Answer: C "Pass Any Exam. B. inquiring how the systems are running and offering any additional assistance. inquiring when the next system upgrades can be started and offer discounts.

Check the keyboard drivers in Device Manager and reload if out of date. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. /r B.CompTIA 220-701: Practice Exam QUESTION NO: 589 A company customer calls in because the keyboard on their newly issued laptop is not working right. Question the customer to determine if they are using the embedded keyboard for the first time. Where would be the proper place to configure this? "Pass Any Exam. C. Router Answer: A QUESTION NO: 591 Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? A. /v C.co m . but is now attempting to use the laptop's embedded keyboard. B. Answer: C QUESTION NO: 590 Which of the following would be the BEST device to replace a hub? A. Switch B. /t Answer: D QUESTION NO: 592 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD.com 174 Ac tua lTe sts . Any Time. The customer had the laptop working properly all day in a docking station setting." . Have the customerrestart the computer to reset the keyboard for the customers profile. Modem C.www. /b D. Bridge D.actualtests. D. Which of the following is the NEXT action to take? A.

RAID 5 C.INI file C. Optical Drive D. Any Time. Which of the following is MOST likely failing? A. BIOS D. Which of the following RAID arrays is the technician using? sts . RAID 10 Answer: A "Pass Any Exam. RAID 10 tua lTe A technician has setup two disks in a RAID array of equal size. CPU Fan C.actualtests.com Ac A. RAID 1 B.www. BOOT.co m 175 . Processor B. RAID 1 C. RAID 5 D. RAID 6 D. Hard Drive Answer: B QUESTION NO: 594 Answer: A QUESTION NO: 595 Which of the following RAID arrays does only striped volumes? A.CompTIA 220-701: Practice Exam A. RAID 0 B. Hard Disk MBR Answer: C QUESTION NO: 593 A user reports a constant whining noise coming from their computer while it is on. PXE Boot Rom B." .

CompTIA 220-701: Practice Exam QUESTION NO: 596 Which of the following RAID arrays does stripping with parity? A." .co m 176 .com Ac tua QUESTION NO: 598 lTe sts . Fiber B. RAID 5 D. UTP Answer: C QUESTION NO: 599 Which of the following connectors is commonly used on CAT6 cable? A. Coaxial D. RAID 10 Answer: C QUESTION NO: 597 Which of the following cable types sends and receives data by the use of light? A.actualtests. Fiber C. RG-6 "Pass Any Exam. STP D. UTP Answer: B Which of the following cable types contains a foil shield inside the jacket? A.www. RAID 1 C. Any Time. STP B. RJ-45 B. CAT6 C. RAID 0 B.

Satellite C. Cable Answer: B QUESTION NO: 603 "Pass Any Exam. RJ-11 B. Fiber D." . BNC Answer: A QUESTION NO: 600 Which of the following connectors is commonly used on CAT3 cable? A. UTP C. RG-6 QUESTION NO: 601 Answer: A QUESTION NO: 602 Which of the following Internet access types has the GREATEST amount of latency? A. BNC C. Any Time. STP sts Which of the following cable types have a single copper wire used for sending and receiving data? . Fiber B. DSL D. ST D.www.co m Answer: A 177 . Coaxial B.actualtests.CompTIA 220-701: Practice Exam C. ST D.com Ac tua lTe A.

DSL B.11g D.www.actualtests. 802.co m . Spam D.CompTIA 220-701: Practice Exam Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A.com 178 Ac tua lTe sts . 802. Spyware Answer: D "Pass Any Exam. 802. Spyware B. Any Time." .11n C. Adware D. Cable C. Adware Answer: B QUESTION NO: 606 Which of the following malware types captures personal information? A. Bluetooth Answer: A QUESTION NO: 604 Which of the following transmission mediums has the GREATEST speed? A. Satellite Answer: C QUESTION NO: 605 Which of the following computer infections allows several computers to launch attacks against a network? A. Botnet C. Botnet B.11a B. Spam C. Fiber D.

Any Time. Surge protector D. Spyware B. Adware C. Adware Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following devices would BEST protect the clients equipment from power outages? A. Spyware C.co Which of the following malware types sends out email from a clients address book? m 179 . Power strip B.actualtests." .CompTIA 220-701: Practice Exam QUESTION NO: 607 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? A. Spam B. without actually installing it on the workstation? "Pass Any Exam. Botnet .www. Grounded outlet Answer: B QUESTION NO: 610 Which of the following boot devices can a Live version of the OS be installed and tested on. Uninterruptible power supply C. Botnet D.com Ac tua lTe sts A. Worm D.

CompTIA 220-701: Practice Exam A. CD B. Floppy C. Internal hard drive D. Network Answer: A

QUESTION NO: 611 Which of the following protocols uses port 110 by default? A. FTP B. HTTPS C. SMTP D. POP Answer: C

Which of the following is a type of solid state drive? A. IDE hard drive B. DVD.ROM drive C. USB thumb drive D. SCSI hard drive Answer: C

QUESTION NO: 613

Which of the following motherboards would be installed in a small form factor case? A. ATX B. Micro ATX C. AT D. NLX Answer: B

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QUESTION NO: 612

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CompTIA 220-701: Practice Exam QUESTION NO: 614 IEEE1394b is capable of transfer rates of up to: A. 12Mbps. B. 400Mbps. C. 480Mbps. D. 800Mbps. Answer: D

QUESTION NO: 615 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. 110/120 Volts AC or 220/240 Volts AC B. AC or DC Voltage C. 6/12 Volts DC or 12/24 Volts DC D. 110/120 Volts DC or 220/240 Volts DC Answer: A

QUESTION NO: 616

Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. Fire resistant B. Lower latency C. Increases length of cable D. Can be used with VoIP Answer: A

QUESTION NO: 617 A Windows XP workgroup computer can have up to how many concurrent connections? A. 10 or fewer B. 15 or fewer C. 20 or fewer D. 25 or fewer "Pass Any Exam. Any Time." - www.actualtests.com 181

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 618 A customer with a SOHO network reports one computer on the network does not have Internet access. In addition, the customer reports the NIC link lights for that computer are not on. Which of the following could be the problem? A. Firewall is not working. B. Internet site is down. C. Network server is not working. D. Switch is not working. Answer: D

QUESTION NO: 619

Answer: D

QUESTION NO: 620

A technician needs to boot a computer with only the basic devices and drivers. Which of the following boot options will accomplish this? A. Boot Mode B. Enable Boot Logging C. Safe Mode D. Debug Mode Answer: C

QUESTION NO: 621 "Pass Any Exam. Any Time." - www.actualtests.com 182

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A. Remove and replace the network card. B. Re-install the OS. C. Join the computer to the workgroup. D. Update the device driver.

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After installing a network card, the technician notices a yellow exclamation mark in Device Manager. Which of the following is the NEXT step?

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CompTIA 220-701: Practice Exam After a computer starts it displays an error message NTLDR is missing. Where can the technician locate the NTLDR files? A. NTOSKRNL B. OS installation disk C. BOOT.INI D. NTDETECT.COM Answer: B

QUESTION NO: 622 When a computer is turned on, which of the following is the FIRST process that runs? A. CONFIG.SYS B. NTLDR C. IO.SYS D. POST Answer: D

A. Upgrade the video card. B. Connect the laptop to a monitor. C. Replace the LCD. D. Upgrade the memory. Answer: B

QUESTION NO: 624 A customer reports that a laptop does not start when the power button is pressed. When the laptop is plugged into an outlet it starts. Which of the following is the BEST solution? A. Replace the battery. B. Remove the battery.

"Pass Any Exam. Any Time." - www.actualtests.com

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A technician is troubleshooting a laptop. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start, but there is no video. Which of the following is the NEXT step to troubleshoot the issue?

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QUESTION NO: 623

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CompTIA 220-701: Practice Exam C. Replace the power button. D. Change power outlets. Answer: A

QUESTION NO: 625 A client reports that their laptop will not power off when the power button is pushed. Which of the following could be the issue? A. The MBR B. The power-management console C. The AC/DC adaptor D. The battery Answer: B

QUESTION NO: 626

A technician installs a new CD.ROM/DVD player into a laptop. The technician powers on the laptop and the drive is not detected. Which of the following should the technician do NEXT? A. Check to see if a disk is present in the drive. B. Check the manufacturer's recommended settings. C. Check the USB settings for the drive. D. Check if the drive is properly plugged in. Answer: D

QUESTION NO: 627

A customer reports that a laptop starts running for a few minutes before freezing or shutting down. Which of the following is the MOST likely issue? A. The RAM is not seated properly. B. The system is overheating. C. The OS is not installed. D. Additional memory needs to be installed. Answer: B

"Pass Any Exam. Any Time." - www.actualtests.com

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printing on both sides of paper simultaneously. Assuming a position of authority D.co m . . Any Time.actualtests. communications in both directions one at a time. B. System RAM B.CompTIA 220-701: Practice Exam QUESTION NO: 628 Which of the following are examples of common techniques used in social engineering? (Select TWO). Insulting the subject to motivate a response C." . Flattery Answer: C. printing on both sides of paper one at a time. acquire unauthorized information to achieve a goal. "Pass Any Exam. engage in harmless communication. CMOS ROM C. to perform a technical risk assessment of employees within the company. Asking passive aggressive questions E. C.com 185 Ac tua QUESTION NO: 630 lTe Answer: A sts A. C. to test sociological boundaries with in the company. Hard Drive D.E QUESTION NO: 629 Social engineering is used to: Where is the power on password stored? A. Requesting public information B. D. B. A.www. System ROM Answer: B QUESTION NO: 631 Full duplex supports transmission of: A.

A tool that tells a user of the workstation that they have exceeded their memory quota.CompTIA 220-701: Practice Exam D. B. Answer: A Which of the following ports is used for telnet. by default? "Pass Any Exam.co QUESTION NO: 633 m 186 ." . by default? A. It retrieves email from the mail server. D. B. Answer: D QUESTION NO: 632 Which of the following is the definition of telnet? A. Any Time.com Ac tua lTe sts . Port 21 B. It blocks popup ads. C. C. A tool that allows a workstation to tell the network that the workstation is present. A tool that allows a user to connect to other computers.www. communications in both directions simultaneously. Port 25 D.actualtests. D. A tool that allows a user to use the workstation as a telephone through the network. Port 23 C. It holds a log of the last three passwords used. It pings a workstation from a remote server. Answer: D QUESTION NO: 635 Which of the following ports is used by POP3. Port 110 Answer: B QUESTION NO: 634 Which of the following is the POP3 port used for? A.

Network D. electric shock felt on computer case. and the hard drive stops working. Answer: A QUESTION NO: 638 Which of the following can be used as a boot device upon startup? (Select TWO). Port 110 Answer: D QUESTION NO: 636 A workstation has been experiencing intermittent system problems.actualtests. RAM module is faulty C. Wireless router B. Port 23 C. Excessive movement between system memory and virtual memory. B. Which of the following is the cause? A. A recognized method of disposing hard drives that contain sensitive data. UPS not working properly Answer: C QUESTION NO: 637 Drive thrashing is described as which of the following? A. D. The user described the problems as: occasional rebooting. Printer E. Port 21 B. Processor is going bad B.www. System RAM "Pass Any Exam. overheating. USB C. Any damage to a hard drive caused by an intention or unintentional jolt or movement.co m 187 ." .com Ac tua lTe sts . A method of recovering lost data from a hard disk. Any Time. Port 25 D. Power supply D. C. A.CompTIA 220-701: Practice Exam A.

Help the user with every issue that they call about and put all other work orders on hold. Ask another technician to take over support for this user.actualtests. B.co A user is calling excessively with computer issues. Explain to the user they need to fill out a work order for the computer issues. Any Time. Which of the following should the technician do? m 188 . ipconfig C. nslookup D. Ask the user to call another technician for more in-depth assistance. C. netstat B.C QUESTION NO: 639 Which of the following allows a technician to boot from a special device upon startup? A.g. Ctrl + Alt + B D.com Ac tua lTe A. D. Function keys (e.www. ping Answer: D QUESTION NO: 642 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO).CompTIA 220-701: Practice Exam Answer: B. F9. sts ." . "Pass Any Exam. Shift + B C. Windows Key + B Answer: A QUESTION NO: 640 Answer: B QUESTION NO: 641 Which of the following utilities could be used to check if there is a remote device on the network? A. F12) B.

CompTIA 220-701: Practice Exam A.co m . Which of the following is the FIRST step that the technician should do? A. Start> Control Panel> Run>cmd Answer: A. Reboot the workstation and have the user log in again. Replace the paper in the printer. PS/2 B. Confirm the printer name where the user is trying to print. every time the user sends a print job to the printer.com 189 Ac tua lTe sts Answer: A . B. The cleaning label B. Start> Run> Accessories> Command Prompt C.D QUESTION NO: 643 A user is trying to print to a network printer. Which of the following places should the technician look to find the proper handling procedures? A. Start> Run>cmd B. Chipset Answer: C QUESTION NO: 645 A technician is about to use a cleaning solvent." . it does not print. A past technician's documentation D. NIC C. Restart the print spooler service. however. and all other users are able to print to the printer. The manufacturer's documentation C. D. MSDS "Pass Any Exam. QUESTION NO: 644 Which of the following components is used to connect expansion boards to the motherboard? A. C. Start>Programs>Accessories>Communications> Command Prompt D.www.actualtests. There are multiple printers in the office. Start> Programs> Accessories> Command Prompt E. Any Time. Riser card D.

C. Any Time. Store in an air-tight container. Dispose in an incinerator.com Ac QUESTION NO: 648 tua lTe sts . which of the following is the BEST way to dispose of the old cartridge? A. Return to the manufacturer for recycling. One B." . Nine Answer: B The foil shielding on a STP cable is there to: A.co m 190 . Answer: D QUESTION NO: 647 When applying the security settings to a network. prevent outside interference. D. Answer: D QUESTION NO: 649 A network that has no server controlling the computers is known as a: "Pass Any Exam. B. prevent damage from weather.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 646 After changing the toner cartridge on a printer.actualtests. B. C. provide protection from heat. which of the following is the MINIMUM number of failed login attempts before a user is locked out? A. Three C. D.www. Put the toner into a sealed bag and then throw into the garbage. assist with data transmission. Seven D.

LAN B. D. Make sure that the network cable is not touching any other cables. Replacing it with a power supply made specifically for that unit. C. D. Answer: B QUESTION NO: 651 Answer: B QUESTION NO: 652 A user calls with a concern about network performance. Answer: D QUESTION NO: 650 A user reports that their CD.co m 191 .Rom is not reading a disc. D. Check to see if the BIOS register the drive.CompTIA 220-701: Practice Exam A. What should be the BEST first step to resolve this issue? A. C. There are no limitations. C. which of the following would be the FIRST step to evaluate this issue? A. one power supply is as good as another. B. Ensure that the CD drive is installed. Check to see if the network cables were terminated properly. B. Making sure the power supply will fit into the casing.com Ac tua A. workgroup. WAN. D. Any Time. lTe When a component has a proprietary power supply what is the main limitation? sts . Make sure the network cable is seated properly in the users computer." .Rom is compatible hardware. Make sure that the disc is a CD and not a DVD. domain. Ensure that shielded cable was used for the network. C.actualtests. Check to see if theCD. B. Making sure that replacing the power supply is not cost prohibitive. Answer: C "Pass Any Exam.www.

B.www. What is the manufacturer of the power strip/surge protector? Answer: A. A complete back up of the hard drive. An emergency recovery disk (ERD).actualtests. Which of the following would be the BEST questions to ask the customer? (Select TWO). complex user names. Was the electric bill paid? D.B QUESTION NO: 656 "Pass Any Exam. D. B.CompTIA 220-701: Practice Exam QUESTION NO: 653 Certificate based security for a network would involve the use of: A. powering up? B. Is another piece ofequipment. An established recovery point." .com 192 Ac A remote customer calls and says their computer and monitor will not turn on. A record of the ADMIN passwords. C.co m . smart cards. D. Any Time. Answer: C A. Answer: B QUESTION NO: 654 Which of the following is a best practice to create during an OS installation? A. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. background checks for users. Is it a LCD or CRT monitor? E. retinal scans. Did the computer and monitor work before? C. that is plugged into the same power strip/surge protector. tua QUESTION NO: 655 lTe sts . C.

Any Time. Other equipment plugged into the same power strip/surge protector also will not turn on.F Which of the following should be recommended prior to any solution that you will implement? A.actualtests. How big is your electric bill? B. proceed with solution. Nothing should be affected C.co QUESTION NO: 657 m . Is another piece of equipment plugged into the same power receptacle and is it working? C." . What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Has any electrical work been done recently? G. Hibernate C.C. What would be the questions to ask this customer? (Select THREE). Wake on LAN Answer: B QUESTION NO: 659 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? "Pass Any Exam. Always on B.com 193 Ac tua lTe sts . Make a list of all programs that will need to be reinstalled in event of a system failure B. What kind of equipment is plugged into the power strip/surge protector? Answer: B. Can you or someone else check the circuit breaker for that receptacle? D. The customer says the tower computer will not turn on and the monitor will not turn on either.www. Create restore point D. Standby D. Perform backup of all data Answer: D QUESTION NO: 658 Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? A.CompTIA 220-701: Practice Exam A remote Customer calls with a dead computer. Nothing. What is the manufacturer of the power strip/surge protector? E. A.

Check that the tube and capacitors are intact D.actualtests. Tell the customer that both are excellent choices B. relax and try to be as calm as possible while working through the distraction C. It is getting to the point that is becoming a distraction.com 194 Ac A. Which of the following is the BEST solution? A. Explain the pros and cons of each system tua A customer has asked if Windows XP is better than Windows Vista. Dispose through proper channels or send it to be repaired C. Explain that what is being done is extremely complicated and requires concentration. Standby B. What is the BEST response to this question? lTe sts Answer: B . end the conversation C. Any Time. Always on C. the customer continually asks questions about every step being performed. Put on an ESD strap and inspect the internal components B. Give them a list of blog sites and documentation that discuss the twoOSs D. Ask to be excused to use the phone to take a small break outside to get some air B.www. Which of the following should the technician do? A. Send them off on a small task to get a moment to concentrate and finish the job QUESTION NO: 661 Answer: D QUESTION NO: 662 A CRT has stopped working. D." . Throw it in the trash. Wake on LAN D.co m . CRTs are being replaced by LCDs "Pass Any Exam. Hibernate Answer: A QUESTION NO: 660 While working on a computer at a customers home.CompTIA 220-701: Practice Exam A. Say nothing. Continue answering thequestions.

Answer: A QUESTION NO: 666 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? "Pass Any Exam. Between 8 and 10 characters D.actualtests. Any Time. Annually D. Give the user permissions to cancel other users print jobs. B. C.com Ac A users high priority print jobs are constantly being held up by larger jobs of lesser importance. 30 to 60 days Answer: A QUESTION NO: 664 Answer: B QUESTION NO: 665 A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 663 On average how often passwords should be changed? A. 60 to 90 days C. Give the user a dedicated printer.www." . Have the user work after hours to finish their print jobs.co On average how long should your password be at minimum? m 195 . 90 to 180 days B. Which of the following is the BEST option to alleviate this issue? tua lTe sts A. D. Between 10 and 12 characters B. Raise the priority of the users jobs to the highest level. Between 6 and 8 characters C. Between 4 and 6 characters .

CompTIA 220-701: Practice Exam A. Which of the following is the action that is being performed? A. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 668 You have changed something on your workstation that is affecting the stability of your OS." . Restoring all files from a storage device Answer: A QUESTION NO: 669 A customer wants to use their laptop at a local hotspot that they have successfully used before.com 196 Ac tua lTe sts . There are UPSs connected to the equipment but they only last about 30 minutes. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. Rolling back to an earlier configuration B.actualtests. however they are not receiving any Wi-Fi signals. What is an option to ensure that all work is not lost and damage does not occur to the system? A. Retrieve the work from a hot site for the office C. Install a UPS in the office D.www. and shuts down the computer B. closes programs. Install a generator in the office C. Preparing system for Automated System Recovery (ASR) C. Which of the following should you try FIRST? "Pass Any Exam. but the computers gives an error that the computer has not been shutdown properly.co m . You decide to go to a prior restore point. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Any Time. Install power strips in the office Answer: C QUESTION NO: 667 There are computers that are left on overnight to complete certain calculations and tasks. Replace all CMOS batteries in the office B. Loading a full backup onto your workstation D. Use software that in case of an outage saves your work.

Check to see if the BIOS registered the drive.co m 197 . D. Make sure that the disc is a DVD and not a CD. C.www. Move the projector further away from the laptop. Answer: C QUESTION NO: 670 A customer is giving a business presentation and has attached a laptop to a portable projector. Ask if they have a modem. Change the power settings in Power Management. D. C. Change the computer from a laptop to a desktop. B. "Pass Any Exam. D. Answer: D QUESTION NO: 671 Which of the following is the authentication technology used by a fingerprint reader? A.CompTIA 220-701: Practice Exam A. C. Any Time.ROM has compatible hardware. However.actualtests. Ask for model number. Which of the following would MOST likely solve the issue? A. Check to see if the CD. Change the power settings on the projector. Suggest the computer be moved around. each time the customer closes the laptop the computer goes into standby. Software firewall B. Password Answer: B QUESTION NO: 672 A user reports that their DVD. B. Smart card D. Ensure that the device is working in Device Manager. Which of the following is the FIRST step to take to resolve this issue? A." . Biometrics C.com Ac tua lTe sts . B.ROM is not reading a disc. Check that the Wi-Fi adapter is enabled.

C." . m . make the user promises to keep them quiet. E. Check to see if the monitor and system hardware are compatible.D QUESTION NO: 676 "Pass Any Exam. What is the manufacturer of the mouse? Answer: A. Move the mouse and/or press the space bar to check if the computer is in sleep mode. repeat back the issue to the user to ensure understanding. What type of mouse is it? E. A. tell the user to call back when they have calmed down.C lTe A. Press CTRL-ALT-DEL and check Task Manager for programs running in the background.co A remote customer states their monitor has no display. Which of the following questions should a technician ask this customer? (Select TWO). B. Check the video cable to make sure it is still connected. be stern with the user.actualtests. Answer: D QUESTION NO: 674 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. B. sts . What is the manufacturer of the computer? D.com 198 Ac QUESTION NO: 675 tua Answer: A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 673 When dealing with a difficult user it is BEST to: A. D. What mouse driver are they using? C. If the mouse has roller ball underneath could they examine it? B. Which of the following steps should be performed to check the monitor? (Select TWO). Check for other equipment plugged into the same power strip/surge protector. D. C. Any Time.www.

"Pass Any Exam. C.com Ac tua lTe QUESTION NO: 678 sts Answer: D . D. Connecting a loop-back plug B. Answer: C QUESTION NO: 677 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. Connecting to a parallel modem Answer: B QUESTION NO: 679 A technician is getting ready to perform a repair installation of Windows. Failed fan in the power supply. Printing to an older printer C. C. Perform backup of all data. C." . CPUheatsink seated properly.www. Update the anti-virus software. Which of the following should a technician check to resolve the issues? A. The manufacturer of the computer and hard drive. Remove unneeded external components. D. B. Which of the following should be checked? A.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer.co m 199 . Connecting to a parallel tape backup device D. B. Which of the following MOST likely uses a parallel port? A. B. Upgrade all drivers. The amount of RAM installed. Any Time. Which of the following should be done FIRST prior to the installation? A. Hard drive location in the computer. The manufacturer of the RAM installed in the computer. The hard drive location in the computer.actualtests. Create a restore point. D.

Document findings. Wake on LAN B. Standby B.co m 200 . Which of the following is the LAST step that should be performed? A. Always on C. C. D. B. Cycle the power to ensure that thent driver works.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 680 A technician has replaced an incompatible driver with one that is compatible. Any Time. Establish a theory of probable causes of the incompatible driver. Escalate the problem to the next tier support. Always on C. actions and outcomes. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Hibernate D. Standby D. Wake on LAN Answer: A QUESTION NO: 683 "Pass Any Exam.www.com Ac QUESTION NO: 682 tua lTe sts ." .actualtests. Answer: C QUESTION NO: 681 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A.

Send them off on a small task to get a moment to concentrate and finish the job. B. Eight D. Answer: D QUESTION NO: 685 A. and a mini refrigerator are plugged into one power strip in a single outlet. Dispose through proper channels or send it to be repaired. CRTs are being replaced by LCDs. Zero B. B.www." . Any Time. Ask to be excused to use the phone to take a small break outside to get some air. Which of the following should the technician do? A. Check that the tube and capacitors are intact. Throw it in the trash. Six C. Continue answering the questions. Twelve Answer: A QUESTION NO: 686 Two workstations. Move some of the devices to other outlets and replace the power strips with surge protectors.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . C. the customer is asking questions wanting to know every step being performed and why. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. relax and try to be as calm as possible while working.co m 201 . two monitors. B. Which of the following should be done to ensure safety? A. "Pass Any Exam. Which of the following is the BEST solution? A. It is getting to the point that is becoming a distraction. D. two printers. D. Put on an ESD strap and inspect the internal components.actualtests. Explain that what is being done is extremely complicated and requires concentration. C. Answer: D QUESTION NO: 684 A CRT has stopped working.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home.

Any Time." .com 202 Ac A. C. C. B. and properly shuts down the computer. Have employees shut down their computers before they leave and perform the calculation during their down time. Roll back to a previous restore point. Install software that saves work. Load a full backup onto the workstation.co m . Replace the CMOS batteries to all affected equipment. D. Setup a hot site for the office so all data will be backed up. There are UPSs connected to the equipment but they only last about thirty minutes. Have an employee work nights to perform the shut down. tua lTe Computers are left on overnight to complete certain calculations and tasks. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. Restore all files from a storage device. D. closes programs. "Pass Any Exam. Which of the following actions should the technician perform FIRST? A. C. Answer: B QUESTION NO: 687 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. Install power strips in the office. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 688 . Install a UPS in the office. B.actualtests. Replace the power strips with surge protectors with longer cords. D. Prepare system for automated system recovery (ASR). D. Replace the power strips with UPSs and eliminate the extension cords. Install a generator in the office. Answer: B Answer: B QUESTION NO: 689 A user has changed something on their workstation that is affecting the operability of the OS.CompTIA 220-701: Practice Exam C. B.www.

B. B.www. Each time the customer closes the laptop the computer goes into standby. Change the power settings on the projector. B. C. Enable DHCP on the laptop. Press the function key and then configure the projector settings. Change the power settings in power management. Install an access point.com Ac tua lTe A. Which of the following should the customer perform? . Use the function + f8 key to toggle between screens. Which of the following should the technician do to solve this issue? A. Any Time. Use alt + tab to toggle between screens. Use the function + f10 key to toggle between screens. C. Answer: C "Pass Any Exam. Which of the following would the technician recommend for the client? A. Answer: C QUESTION NO: 691 Answer: A QUESTION NO: 692 A client reports that after setting up a home WLAN they can only access the network from the first floor. Install a wireless modem. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Reboot the laptop to toggle image between screens." . The client would like to access the network from outside the home and on the top floor. D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 690 A customer has attached a laptop to a portable projector. Set the SSID code on the laptop. C.co m 203 . D.actualtests. D. Change the computer from a laptop to a desktop.

Compressed air Answer: A QUESTION NO: 694 Which of the following is the purpose of heatsinks? A. C. D. Install multiple fans. The screen is set to automatically dim to optimize battery power when power is disconnected. Prevents motherboards temperature from getting to low B. This might be an indication that the battery is failing and can no longer hold a charge. Any Time. Which of the following is the BEST recommendation to make? A.www. The LCD inverter board is going bad.co m 204 .D QUESTION NO: 695 A customer calls and wants to know how to cool a game server. Install a liquid cooling system. Cools the power supply C. The LCD backlight is failing.CompTIA 220-701: Practice Exam QUESTION NO: 693 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. B. D. AGP slot C.actualtests. Heatsink B." . B. C. Prevents the monitor from overheating lTe sts .com Ac tua Explanation: A. Answer: B QUESTION NO: 696 "Pass Any Exam. Dissipates heat from the chips D. Answer: C. CPU slot D. Use hyper-threading. Install more memory in the system.

Answer: D QUESTION NO: 698 Which of the following is the purpose of thermal compound? A.1 C. Ergonomics B. Which of the following authentication technologies can be used? A. When the user connects the AC power. D. Biometrics D.0. Software firewall Answer: C QUESTION NO: 697 A user reports that when they disconnect the AC adapter from their laptop.254. To protect the CPU from direct contact with theheatsink.16 B. Which of the following should a technician tell the user? A. This might be an indication that the battery is failing and can no longer hold a charge. 169. D.com Ac tua lTe sts .1. To provide insulation around the processor. the LCD screen gets dimmer. C.www. Smart key C.16 12. 172.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. C. the LCD returns to normal brightness. Any Time. The LCD backlight is failing.actualtests. B.co m 205 . B." . 192.10 "Pass Any Exam. To prevent memory vibration caused by theheatsink fan. To provide thermal transfer from the CPU to theheatsink. The screen is set to automatically dim to optimize battery power when power is disconnected. The LCD inverter board is going bad.168. Answer: C QUESTION NO: 699 Which of the following IP addresses is an example of an APIPA address? A.

129.128 B.1 Answer: A QUESTION NO: 700 Which of the following IP addresses is a class A address? A.168.254.10 Answer: D QUESTION NO: 702 Which of the following IP address is a class C address? A.actualtests.18. 129.253.1 B.com Ac tua lTe sts . 92.1. 192.25.16. 192." . Any Time.1 B.128 D. 201.128 Answer: D Which of the following IP addresses is a class B address? A.254.254.1.29.16.9 D. 201.18. 169.253.25. 92.9 D. 129.1 Answer: D QUESTION NO: 703 Which of the following IP addresses is a private address? "Pass Any Exam. 192. 192.18.10 C.1 C.25.168.168.CompTIA 220-701: Practice Exam D.168.16.254.www.co QUESTION NO: 701 m 206 .1.29.10 C. 92.10.1.

255.co m 207 .168.0.0.253.18.254.10 Answer: C QUESTION NO: 705 Answer: C QUESTION NO: 706 Which of the following is the MOST secure password? A.CompTIA 220-701: Practice Exam A. 255. 169. s1A@r4A&! B.16.10 B.www.255.10 B. 127.10.10. Any Time.0.254. 92.1 C.16.10. 129. 192. 169.1 C. 192.128 B. June171988 C.168.168.0. 9ca5rl D. 172.10.255 lTe Which of the following IP addresses is a loopback address? sts .168.29. comptia1 Answer: A "Pass Any Exam. 192.com Ac tua A.254. 201.25." . 192.9 D.10 D.10 Answer: B QUESTION NO: 704 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.1 D.10 C.1.actualtests.

Recreate the problem.com Ac tua lTe sts . Keyfob D. Blu-Ray B. SSID C. B. CD "Pass Any Exam.co m 208 . DVD D. C. MAC filtering Answer: C QUESTION NO: 708 Which of the following security methods prevents loading the OS without the correct credentials? A. Any Time. by default? A. BIOS password B. WEP B. Document the problem.actualtests. Username and password Answer: A QUESTION NO: 709 Which of the following is the FIRST step in troubleshooting a problem? A. WPA D. Resolve the problem.CompTIA 220-701: Practice Exam QUESTION NO: 707 Which of the following wireless encryption methods is the MOST secure. D. Take the computer apart piece by piece until the problem is identified. Answer: A QUESTION NO: 710 Which of the following types of media is solid state? A.www. Keylogger C." . Flash C.

NIC B.www.actualtests. Capture D. DVD C.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A.co Which of the following interface card types allows Internet access through a dial-up connection? m 209 . PCMCIA Answer: C QUESTION NO: 714 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. Graphics C." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 711 Which of the following optical media types has the GREATEST amount of capacity? A. PCIe B. Any Time. IEEE 1394 D. Blu-Ray Answer: D QUESTION NO: 712 Answer: B QUESTION NO: 713 A. HDD D. Modem C. Parallel . Flash B.

Windows XP Answer: D "Pass Any Exam. Cellular Answer: C QUESTION NO: 715 Which of the following input devices requires calibration before use? A. Touch screen D.www. KVM B. 802.co m 210 .CompTIA 220-701: Practice Exam A. WindowsVista Ultimate C.11a B. Keyboard C. WindowsVista Basic B.com Ac tua lTe sts QUESTION NO: 716 .actualtests. Windows XP Answer: A QUESTION NO: 717 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. Infrared D. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. Bluetooth C. WindowsVista Premium B. Windows Media Center C. Windows 2000 D. Any Time. Windows 2000 D." .

D QUESTION NO: 719 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. Legacy support for older systems . Files can be larger than 256MB B. Support for file encryption D.actualtests." .com 211 Ac tua QUESTION NO: 720 lTe Answer: D sts A. My Computer> System> Performance> Settings> Virtual Memory B. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. Any Time.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . A. Macintosh PC read/write access D. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Ability to share the file and folders Answer: B.www. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 721 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. Add and Remove Programs "Pass Any Exam. Network Neighborhood> Ethernet controller B. File encryption options C.CompTIA 220-701: Practice Exam QUESTION NO: 718 Which of the following are advantages to NTFS? (Select TWO). To support dynamic disks B. User access and permissions options E. To allow RAID support C.

System BIOS Answer: D QUESTION NO: 722 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. Control Panel> Power Options D.com Ac tua lTe sts QUESTION NO: 723 . WPA Answer: C "Pass Any Exam. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 724 Which of the following is the STRONGEST wireless encryption standard? A. WEP128 C. Any Time.www.actualtests. WEP64 B. Hide a password document in the workstation D. sigverif C. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A.CompTIA 220-701: Practice Exam C." . WPA2 D. Contain on a sticky note on the back of the monitor B. In a Windows Vista workstation. Never write down the passwords C.co m 212 . ipconfig D. which of the following commands would the technician use? A. sfc B.

Which of the following should the employee do? A.com 213 Ac tua lTe sts . D. They ask the employee for their username and password.msc "Pass Any Exam. Print Spooler D. Windows Spool Service C. Give the caller the username and password. driver level services. D.CompTIA 220-701: Practice Exam QUESTION NO: 725 An employee receives a phone call from a help desk. B. primary services. C.co m .www. NIC driver Answer: C QUESTION NO: 728 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. Answer: A QUESTION NO: 726 In order for the print spooler service to start or run correctly. dependency services. These types of services are known as: A. C.actualtests. Answer: C QUESTION NO: 727 A print job fails to leave the queue. They state they need to upgrade the antivirus protection on the workstation. the print spooler requires other services to be running first. Refuse the callers request and inform an IT manager. Any Time." . Which of the following services may need to be restarted? A. Refuse the callers request and inform the police. Printer Driver B. perfmon. registry level services. B. Give the caller the information and inform an IT manager.

A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 730 A customer has just purchased a new laptop. Check for an externalWiFi on/off toggle switch.msc C. Answer: D QUESTION NO: 731 Which of the following would be required to capture video from a digital camcorder? A.11b Answer: C "Pass Any Exam.co m 214 .msc Answer: D QUESTION NO: 729 Which of the following are the minimum requirements to run a 64-bit application in Vista? A.www. A 32-bit operating system and a 64-bit processor C. Serial B." . services. C. Without knowing the specifics of that model. IEEE 1394 D. Check forWiFi radio on/off switch on the function keys. A 64-bit processor and a Vista Home Basic operating system B. A dual-core 32-bit processor and a 64-bit operating system D. 802. Check for an external antenna. Any Time.com Ac tua lTe sts .actualtests. eSATA C. B. D. printmanagement. Check the Device Manager for a wireless network device. print D. how might a technician determine if the unit has WiFi capability? A.CompTIA 220-701: Practice Exam B.

"I am not sure if your data will be lost I will confirm with my manager.co m 215 . "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. Immediately leave and go to another room to take the call and deal with the repair later. Well. I am not replacing the hard drive. D.actualtests.www. Answer: A "Pass Any Exam. Which of the following is the BEST response? A. please read it and then get back to me with any questions. Take the call. Answer: B QUESTION NO: 734 A technician is on a repair job and is expecting an important personal call on their cell phone. This type of repair will not affect it." B. C. In the middle of doing the repair. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time." . Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. Apologize and excuse oneself for a moment to take the call quickly outside the room. "Here is all my documentation for the repairs." Answer: C QUESTION NO: 733 A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data.com Ac tua lTe sts . "I replaced some of the computer parts and now it is functional. Any Time. D. the phone rings. I replaced the motherboard. I cannot guarantee that your data will not be lost." C. Which of the following is the BEST action? A. I will let you know what happens after the repair. Your data should be fine. Which of the following is the BEST response? A. B." B. which is the main circuit board for the PC. Have the phone onvibrate before starting the repair. D.CompTIA 220-701: Practice Exam QUESTION NO: 732 A technician has just finished doing a repair and the client wants to know what repairs were performed. C.

Keylogger C. C. making C: the OS and D: the data. D. lTe sts Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system.Attributes. D. Barcode reader Answer: C "Pass Any Exam. but let the client know that the client will be charged extra for the same repair nexttime." . Any Time. Hide the sensitive data from casual view using folder Properties . Which of the following is the BEST response to the clients next repair order? A. Partition the drive into two physical drives making C: the OS and D: the data.co m 216 . B. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. Refuse to do the repair until the client learns how to type with long fingernails. while protecting the data from the operating system related issues? .www. Do the repair.CompTIA 220-701: Practice Exam QUESTION NO: 735 A client is having a recurring problem with keys popping off their keyboard. Front panel media lock B. Encrypt the sensitive data so that it cannot be read without a key. Do the repair with a good attitude. B.com Ac tua A. Answer: B QUESTION NO: 736 Answer: C QUESTION NO: 737 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Show the client how to put the keys back on. Biometric fingerprint scanner D.actualtests. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. C. Partition the drive into two logical drives.

C." . Power strip C. Replace all cooling fans with new ones. CMOS battery Answer: A QUESTION NO: 739 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Larger power supply D. C. Install an uninterruptible power supply (UPS). The system specifications are still "Pass Any Exam.actualtests. They have had the system for two years and use it primarily to download photos. Leave it up to the client to take their own precautions. UPS B. Any Time. D. B. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Answer: C QUESTION NO: 740 A. Remove excessive dust and loose items. D. music and browse the Internet. Answer: A QUESTION NO: 741 A client reports that their system runs slowly. B.www. Tell the client they need to install a surge protector soon.co m . Which of the following is the BEST action to take? tua lTe sts . Cover the extra power plugs not being used with electrical tape.com 217 Ac A technician has replaced a power supply for a client and notices there is no power protection in use.CompTIA 220-701: Practice Exam QUESTION NO: 738 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. Check for and remove outdated components.

0? A. Class C D. Increase the systems RAM. Class A B. Class B C. Answer: A QUESTION NO: 742 After the technician performed a repair and has verified that the computer is working properly. Suggest purchasing a newer processor.www. Class B C.com 218 Ac tua lTe QUESTION NO: 743 sts . Class C D. B. D. Class D Answer: B "Pass Any Exam. Answer: B Which of the following network classes exists if the default subnet mask is 255. C. B. Establish a plan. Formulate a theory. C.actualtests. Class D Answer: C QUESTION NO: 744 Which of the following network classes exists if the default subnet mask is 255.CompTIA 220-701: Practice Exam very good.0? A. Any Time. Which of the following is the FIRST action to take? A.255. Defragment the hard drive. D. Identify the problem.255. which of the following actions should be taken NEXT? A. Class A B.co m . Document the actions. Run CHKDSK on the hard drive." .0.255.

1. Class D Answer: A QUESTION NO: 746 Which of the following network classes exists if a hosts IP address is 192. Class C D.1? A.0." . Class D Answer: C Which of the following network classes exists if a hosts IP address is 172.22.168. Any Time.www.0? A.CompTIA 220-701: Practice Exam QUESTION NO: 745 Which of the following network classes exists if the default subnet mask is 255. Class A B. Class C D. Class A B.0? A.co m 219 . Class A B.172.1.0. Class B C.actualtests. Class B C.30.1? A. Class B C. Class A B.com Ac tua QUESTION NO: 747 lTe sts . Class C D. Class B "Pass Any Exam. Class D Answer: B QUESTION NO: 748 Which of the following network classes exists if a hosts IP address is 10.

static IP address.CompTIA 220-701: Practice Exam C. Any Time. Class C D. reserved IP address. D. Hub D. Class D Answer: A QUESTION NO: 749 Which of the following devices can automatically assign host IP addresses? A. stationary IP address.co m Answer: B 220 . C.www. Router C. Hardware Profiles Answer: C QUESTION NO: 752 "Pass Any Exam. Bridge QUESTION NO: 750 Answer: B QUESTION NO: 751 Which of the following contains the settings to change the size of the paging file? A." . Task Manager B. dynamic IP address.com Ac tua lTe A. Device Manager C. B. Switch B. Virtual Memory D.actualtests. sts A host that has been assigned a permanent IP address is said to have a: .

Double click theprinters icon. C. right click on the print job and select resume. B. Double click theprinters icon. B.CompTIA 220-701: Practice Exam Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. B. Answer: C "Pass Any Exam. C. right click on the print job and select resume. Answer: A QUESTION NO: 755 How can a user delete an active print job when using Windows XP? A. Double click theprinters icon.co m . C. D. right click on the print job and select restart. right click on the print job and select pause. Double click theprinters icon. Answer: D QUESTION NO: 753 How can a user temporarily stop an active print job when using Windows XP? A. D. right click on the print job and select restart. B. The component is not installed. Double click theprinters icon. Double click theprinters icon. The components driver is outdated.actualtests. The component is disabled. D. Double click theprinters icon.www. The components driver is not found. right click on the print job and select cancel. right click on the print job and select restart. Any Time. Double click theprinters icon. right click on the print job and select delete. right click on the print job and select properties. C.com 221 Ac tua lTe QUESTION NO: 754 sts Answer: A . right click on the print job and select cancel. Double click theprinters icon. How can a user continue a paused print job from the first page when using Windows XP? A. Double click theprinters icon. D. Double click theprinters icon. Double click theprinters icon." . right click on the print job and select cancel. right click on the print job and select properties.

CompTIA 220-701: Practice Exam QUESTION NO: 756 A remote user cannot locate a printer connected to a host computer in a workgroup. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? m 222 . D. Security D. B. Answer: C QUESTION NO: 757 Answer: A QUESTION NO: 758 How many concurrent connections can a Windows XP computer have established at any given time? A. 20 Answer: B QUESTION NO: 759 Which of the following is an example of when a VPN should be used? "Pass Any Exam. 5 B. Simple file sharing has not been enabled on the host computer.www." . Advanced B. C. 15 D. General sts .co In Printer Properties. Which of the following is the MOST likely cause? A. The shared printer is not compatible with the host computers operating system. The print drivers have not been installed on theusers remote computer.com Ac tua lTe A. Print sharing has not been enabled on the host computer.actualtests. 10 C. Ports C. Any Time.

Follow the manager's instructions. Use technical acronyms to show your technical expertise.CompTIA 220-701: Practice Exam A. A new service call is received. B. Please inform me if you continue to have any problems with this PC. Answer: C QUESTION NO: 760 A technician has replaced a failed DIMM. A remote user updating the antivirus software on their notebook computer." . C.actualtests. B. A user checking their personal email at an office. A remote salesman must transfer contract data to the corporate office. Inform the customer of the expense that is being incurred. D. B. A kiosk in a department store that looks up information in their online catalog.com 223 Ac tua lTe sts . Which of the following responses would be BEST to use? A. Call the service manager and inform them of the current situation. Which of the following would be the BEST choice to address this situation? A. Call the service manager and inform them of the current situation. The technician has verified that the unit is working properly and is now updating the customer on the event. Please inform me if the PC will be processing more work than for which it was designed. C. D. D. Please inform me if you think you want me to come back and check it again tomorrow. C.co m . Answer: D QUESTION NO: 762 A technician is working onsite on a virus problem affecting several computers and servers. with a response time to another site of two hours.ended questions. Only ask the customercloseD. Call the customer and reschedule for another time. B. Any Time. Be sensitive to the customer's culture.www. Answer: D QUESTION NO: 761 Which of the following is the BEST response when interacting with a customer? A. Please try to be more conscious of static when using this PC. "Pass Any Exam.

share this with the customer and take any preventative measures. C. Upgrade the hard drive and reboot the system. Before starting any work on the system. Answer: A QUESTION NO: 765 The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. Call the new service customer and re-schedule the call for another time. D. Answer: A QUESTION NO: 763 A technician has completed the repair of a problem on a PC. C. lTe A technician is sent to do a hard drive upgrade in a workstation. Inform the customer of the steps taken during the repair and continue to the next service call. Any Time. C. Call the service manager and inform them that the new service call cannot be made in time. HPFS.com Ac tua A. Document the entire event. B.www. Remove the cover of the workstation case and use an ESD strap before the upgrade." . CDFS.co Answer: C m 224 . share this with the customer and take steps to minimize the reoccurrence.actualtests. Answer: C "Pass Any Exam. Which of the following is the NEXT step to take? A. Unplug the workstation and begin the upgrade. B. B. Document the core actions and inform the customer the repair has been completed. which of the following is the FIRST course of action to take? sts QUESTION NO: 764 . NTFS. Document the solution.CompTIA 220-701: Practice Exam C. D. D. D. Complete a full backup of the workstation before making any upgrades. FAT32.

Which of the following is the MOST likely cause of the customers issues? A. VRAM C. Proper configuration of the BOOT.11n B. Any Time.0 D. IEEE 1394b Answer: D QUESTION NO: 769 A user is reporting frequent drops in the 802.co m BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? .4GHz spectrum. 802. Partitioning and formatting of the hard drive D. RAID . Installation of the NTLDR B. TPM D.CompTIA 220-701: Practice Exam QUESTION NO: 766 Which of the following needs to be completed before a clean installation of Windows Vista can occur? A. RFI "Pass Any Exam. The customer has installed a new cordless telephone recently that uses the 2. IEEE 1394a C.com 225 Ac tua QUESTION NO: 768 lTe Answer: C sts A.11g wireless signal." .www.actualtests. CMOS B. Installation of updated device drivers Answer: C QUESTION NO: 767 Which of the following is the FASTEST possible connection speed for an external hard drive? A. USB 2.INI file C.

CompTIA 220-701: Practice Exam B. Shareware "Pass Any Exam." . EMI Answer: A QUESTION NO: 770 Which of the following memory types finds and corrects errors? A. WindowsVista Business tua lTe A customer wants to upgrade from Windows XP Professional to Windows Vista. Dual-channel C. A. RDRAM D.actualtests.com Ac A. Freeware D. Trojans C. ECC Answer: D QUESTION NO: 771 Answer: D.www. sts . Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). Windows Vista Home Basic C. ESD D. Any Time. and does not wish to lose any files in the process.E QUESTION NO: 772 Which of the following are known as malware? (Select TWO).co m 226 . Windows Vista 64-bit edition D. Spyware B. WindowsVista Ultimate E. Windows Vista Home Premium B. Electrical surges C. DLLs E. Double-sided B.

B.B QUESTION NO: 773 A user reports that none of their documents are printing. Answer: D QUESTION NO: 774 Answer: C QUESTION NO: 775 How many devices are supported on a single USB port? A. Frequency B. Which of the following should the technician check FIRST? A. If the printer needs a memory upgrade to print multiple documents at once.www. The user sent ten different documents over a span of an hour. 127 D.actualtests. If the printer needs the queue cleared. 32 B. 64 C. Amperage sts A technician is building a new system for a client with multiple processors and hard disk drives. Hertz C.CompTIA 220-701: Practice Exam Answer: A. Any Time. 128 Answer: C QUESTION NO: 776 "Pass Any Exam. D. C.co m 227 .com Ac tua lTe A. If the print spooler service needs to be configured for multi-page printing. If the printer needs a firmware upgrade to print multiple documents at once." . Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? . Wattage D.

Repeat the steps multiple times so that the user can understand the computer terms.CompTIA 220-701: Practice Exam Which of the following battery types are used in MOST laptops? A. Answer: A QUESTION NO: 779 The technician has arrived at an angry corporate users desk to find a bluescreen." . Speak slowly. and explain the delay. reschedule for another time. The customer would like another computer so "Pass Any Exam. Answer: A QUESTION NO: 778 The technician is assisting a user who has little knowledge of computer terms. As the technician begins to evaluate the situation. call the customer and cancel the appointment. Call another technician and have the other technician reschedule the appointment for another date.actualtests.com 228 Ac tua lTe sts . Alkaline C. Which of the following is the BEST method of working with this user? A. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. The technician had planned to arrive five minutes early. Any Time. D. Advise the user to not do anything else. Pull over. B.www. call the customer from a mobile phone. Nickel Cadmium Answer: C QUESTION NO: 777 The technician is driving from one appointment to the next and encounters a traffic jam. Listen and ask questions using non-technical terms. C. the customer demands the computer be replaced immediately. Pull over. Which of the following is the BEST course of action? A. B. Nickel Metal-Hydride B. Use an alternate route and get to the appointment ten minutes after the scheduled time.co m . C. D. and an error message of a corrupted file. Lithium Ion D. until the technician can arrive and work on the computer themselves.

B. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. in case the customer decides to sue for loss of data. and then tell the user to try the install once again. The company has provided remote control software. Any Time. they determine that the hard drive has failed. Immediately replace the hard drive with a new. until they have completely calmed down. C. the hard drive has failed and the data cannot be retrieved within the hour.com 229 Ac A. After listening to the user. explain with authority. C.CompTIA 220-701: Practice Exam they can make their presentation that is due in an hour. explaining to the user the unit will be restored as quickly as possible. explaining you will remote into the computer and assist in installing the printer.actualtests. Document on the service record the steps the technician took to evaluate the drive. "Pass Any Exam. and then explain why they cannot get the printer installed themselves. D. B. larger model. Which of the following is the BEST course of action? . Which of the following options is the BEST course of action? A." . explaining to the user the data may not be retrievable within the hour to set a reasonable expectation.www. Which of the following is the BEST course of action? A. While the user is talking. The customer states they have important documents and photos on the drive which cannot be replaced. Answer: C QUESTION NO: 780 Answer: A QUESTION NO: 781 After the technician has evaluated the notebook. tua lTe sts The technician is talking to a company user who is out of state on a business trip. B. Work quickly. The user is attempting to install a local printer and has become frustrated and is berating the support staff. Shut down the computer. Remain calm and positive. Listen calmly to the user. Remain positive with the user. use MMC to grant administrative rights to the user. using the various OS options available. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. D. but the data is gone.co m . to boot the computer and retrieve the users data to a shared network drive.

Answer: C QUESTION NO: 782 The technician is on-site at a customers home.com 230 Ac tua lTe sts . Establish the probable cause of the card failure for the customer. Re-evaluate the repair theory to ensure the issue will not occur again.actualtests. "Pass Any Exam. Discuss options acceptable to the customer to address the issue. B.www. Ignore the call. Question the user to insure they do not attempt to make changes and break the computer again. as the school can be contacted later in day. Immediately stop working and leave the room to answer the call. D. Which of the following is the BEST course of action? A. Which of the following is the NEXT course of action? A. Answer: C QUESTION NO: 784 The technician has completed the repair action on the computer. the video card is failing. Inform the customer about the need to take the call from the school. Answer: D QUESTION NO: 783 The technician has confirmed through their testing. such as a data recovery service. D. what has happened to the drive and explain the options available. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. C.CompTIA 220-701: Practice Exam C. C. B. B. Which of the following is the NEXT step to take? A. Test the computer to determine the probable cause of failure.co m . Explain to the customer in non-technical terms. Request the customer to leave the room while the call is answered. Question the customer on any changes made to the computer before installing the video card. C. D. Any Time. The technician receives a call and the caller ID shows the call is from the technicians childs school." . conducting an initial evaluation of the problem with the customer. Install an on hand video card and show the customer it is repaired.

B. Which of the following actions will BEST resolve the issue? A. Check the work area and keyboard for foreign substances. The technician has to turn on plug and play before the scanner will work.CompTIA 220-701: Practice Exam D. They have checked the printer and found coworkers have been printing documents. Document the evaluation and actions taken. C.actualtests. Answer: D QUESTION NO: 785 The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. tua lTe sts A customer states that none of the print jobs they have submitted have printed from the network printer. Boot to BIOS/setup and confirm the hardware settings are correct. Check the power connections to the equipment and see if there is a surge protector in use. C. C. D.www. Ask the customer if they have installed a local printer at home. QUESTION NO: 786 Answer: D QUESTION NO: 787 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. "Pass Any Exam. The technician needs to install the scanner using the instructions provided. Which of the following would be the NEXT evaluation step? A. D. The technician has to use Device Manager to update the drivers and then attach the scanner. Which of the following is the NEXT step to take? . and then install the drivers. plug in the scanner. as this may have deleted the network printer. Check that the network printer is connected to the USB port on theusers computer. The technician has to boot. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. Ask the customer to open the printer properties and check the page size and paper orientation.co m Answer: C . B. Any Time. D." . B.com 231 Ac A. Replace the PS2 keyboard with a USB keyboard and try again.

If wireless security is enabled on the network.www. B. B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 788 The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. check Network Places to ensure proper card functionality. D. Which of the following describes the NEXT step to take? A. After installing the card with the administrative account. When the Bluetooth function is enabled. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. and then configure the card using the administrative account. Any Time. After inserting the PCMCIA card. C. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. ensure the phone and modem properties are set for the local area code.com 232 Ac tua lTe sts . Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. If the external keyboard number lock is toggled on.co m . D. Docking stations will only work if an external power supply is connected. Install the card using the customers log in. C. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic." . C. the embedded keyboard will not function correctly. After installing the card.actualtests. have the customer test the card using their log in. Answer: A QUESTION NO: 789 Which of the following statements is true when a docking station is used for the first time? A. the Infraredport will no longer function. B. Answer: B QUESTION NO: 790 Which of the following statements is true about a laptop communication connection? A. Answer: A "Pass Any Exam. Bluetooth devices will need to add the security code. D.

Which of the following is the BEST approach the "Pass Any Exam. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO).D lTe A.com 233 Ac QUESTION NO: 793 tua Answer: A. TELNET C. NETBEUI is designed to be used on small size LANs.actualtests. sts . HTTP B. DNS D. The customer works at a company where the users all print to networked printers. Any Time. D:\i386\utilities\console D. NETBEUI is not a routable protocol. m . B. D:\i386\winnt32 /cmdcons Answer: D QUESTION NO: 794 A customer reports that a computer can no longer print. NETBEUI is unavailable on non-Windows operating systems.CompTIA 220-701: Practice Exam QUESTION NO: 791 Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? A. NETBEUI can only be used on pre-Windows NT networks. NETBEUI can only be used with DHCP. C." . D:\i386\tools /cmdcons C. DHCP Answer: D QUESTION NO: 792 Which of the following command line paths shows the recovery consoles installation? A.co When working within large computer networks. D.www. D:\i386\tools\console B. E.

They are susceptible to failure typically caused by strong vibration or rough handling." . B. Solid state drives are slower. and require less power. B. Ask the customer which printer the customer prints to. Solid state drives are faster. and require more power. and send a print job. Reinstall the printer drivers. C. .com Ac tua lTe sts A. and require more power. and require less power. IDE drive "Pass Any Exam. Answer: B QUESTION NO: 797 Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? A. is setup as the default printer. C. ensure the device is still online. more reliable. Verify which printer the customer prints to. C. more reliable. run a print engine test. and begin running diagnostics on the printer. which of the following holds true? A. Redirect the customer to another printer if available. B. turn the printer off and on. They require more power than other drive types. D. Answer: C QUESTION NO: 795 Answer: A QUESTION NO: 796 When comparing solid state drives vs. run a self-test. Solid state drives are slower. and then attempt to print from the computer. USB hard drive B. magnetic drives. They have a larger platter than other magnetic devices. They have no moving parts and can tolerate vibration. D. and verify the correct tray is being selected before printing.CompTIA 220-701: Practice Exam technician should take? A. D. Solid state drives are faster. Any Time.www.actualtests. more reliable.co m Which of the following characteristics apply to solid state drives? 234 . turn the printer off and on. more reliable.

DVD media. and CD media. B.CompTIA 220-701: Practice Exam C. lTe sts Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? . by default? A. but not CD media. and CD media. DVD media. FTP B. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology.co m Answer: B 235 . DVD drives can readBlu-Ray media. Liquid cooling systems are more effective at cooling the processor. TELNET Answer: D QUESTION NO: 801 "Pass Any Exam. QUESTION NO: 799 Answer: A QUESTION NO: 800 Which of the following protocols uses port 23.com Ac tua A. DVD drives can readBlu-Ray media. Liquid cooling systems are less effective at cooling the processor. B. C. C. Blu-Ray drives can read Blu-Ray media.actualtests. Flash drive D. DVD media. Liquid cooling systems are less efficient than the traditionalheatsink technology. Blu-Ray drives can read Blu-Ray media. FTPS C.www. DVD media. but not CD media. D. SATA drive Answer: C QUESTION NO: 798 Which of the following is a true statement regarding optical drives and backward compatibility? A. HTTPS D. D. Any Time." .

" . A switch interconnects one or more networks. which of the following is the BEST task to perform? "Pass Any Exam. where a router interconnects devices on a network. 80 Answer: D QUESTION NO: 802 Which of the following BEST describes the differences between a switch and a router? A.co m 236 . 21 C. A switch interconnects devices on the same network to be able to communicate. A router broadcasts all data packets that are sent on the network. CDFS D. FAT16 Answer: A QUESTION NO: 804 Before upgrading an operating system on a PC. where a router interconnects one or more networks. 23 D. C. which of the following file system formats would be the BEST choice for security purposes? tua QUESTION NO: 803 lTe Answer: C sts . 20 B. D. A switch broadcasts all data packets that are sent on the network.CompTIA 220-701: Practice Exam Which of the following ports needs to be blocked to prevent Internet access? A. NTFS B. FAT32 C.actualtests. A. and a switch transmits data directly to the device. B. Any Time.www.com Ac Before performing a clean install of Windows XP professional. and a router transmits data directly to the device.

Disk Management D. Format the hard drive.www. Device Manager B. Wake on LAN (WOL) B. D. Any Time. B. Wireless channel used Answer: A "Pass Any Exam. Component services lTe Which of the following tools can be used to update a driver? sts .CompTIA 220-701: Practice Exam A. Backup the hard drive. Broadcast name B.actualtests. Standby C. Answer: C QUESTION NO: 805 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. Hibernate Answer: D QUESTION NO: 806 Answer: A QUESTION NO: 807 The SSID on a wireless network is which of the following? A. Partition the hard drive." . Encryption type D.com Ac tua A.co m 237 . Update the device drivers. Suspend D. C. Security key used C. System Information C.

tua lTe sts . A program that is used to track user information for commercial reasons.co m 238 . Any Time. Ctrl + Alt + L D. Ctrl + Alt + Esc B. Smart card Answer: B QUESTION NO: 810 Which of the following BEST describes a virus? Answer: A QUESTION NO: 811 Which of the following key commands will lock a workstation? A. Drive lock D. IR scanner B.www. WPA2 Answer: D QUESTION NO: 809 Which of the following security devices uses biometric technology? A. Fingerprint scanner C.CompTIA 220-701: Practice Exam QUESTION NO: 808 Which of the following is the STRONGEST wireless encryption type? A. Malicious code that can propagate itself to different host files. Windows Key + D C. A malicious program that spreads itself in a system without the need of a host. WEP2 C. WEP B. C.actualtests. A program that appears to be harmless but has a malicious agenda. B. Windows Key + L "Pass Any Exam." . D. WPA D.com Ac A.

D. Answer: A QUESTION NO: 813 Which of the following authentication technologies is the MOST effective? A. C. The hard drive is set to pre-format conditions. B.www. D.co m . Data has been restored. Data has been backed up. Biometrics C. Which of following drive types did the technician install? "Pass Any Exam. Port 25 is running at full duplex. The hard drive has been reformatted. Smart card Answer: B The term data wiping refers to which of the following? A. BIOS security D. Port 25 has been opened. Answer: B QUESTION NO: 815 A technician is installing a hard drive that does not contain any movable parts inside. Username and password B. Port 25 is setup for port forwarding. C." . Port 25 is no longer being used.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 812 An exception is made for port 25. B.actualtests. Which of the following has MOST likely been performed? A. Any Time.com 239 Ac QUESTION NO: 814 tua lTe sts .

Solid state Answer: D QUESTION NO: 816 Which of the following devices writes data by burning an image to the media? A. Solid state B.com Ac tua lTe sts QUESTION NO: 817 . FDD D. Biometric devices Answer: B "Pass Any Exam." .co m 240 . Optical C. PATA D. Laser barcode reader C. Blu-Ray disk Answer: C QUESTION NO: 818 Which of the following devices reads fonts by the reflection of white spaces between black bars? A.7GB? A. CCD barcode reader B. IR keyboard D. SATA B. Dual-layer DVD B. HDD Answer: B Which of the following media types has a capacity of 4. Single-layer DVD D.CompTIA 220-701: Practice Exam A. Any Time.www. IDE C.actualtests. Floppy disk C.

Auto Alignment B.com Ac tua lTe sts .actualtests. DVI Answer: A QUESTION NO: 820 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. VGA D. HDMI B.www. Any Time. My Network Places B. S-Video C." . Degauss D. Refresh Rate Answer: C QUESTION NO: 821 Which of the following places would a technician look to view the local drives? A. Resolution C.co m 241 .CompTIA 220-701: Practice Exam QUESTION NO: 819 Which of the following cable media types passes sound and video through one cable? A. Task Bar D. Task Bar Answer: C QUESTION NO: 822 Which of the following places would a technician go to view running system processes? A. Start Menu C. My Computer D. Task Manager B. Control Panel C. Event Viewer "Pass Any Exam.

" . DSL D. Password C.www. Dial-up B. Dial-up C. Smart key Answer: A QUESTION NO: 826 Which of the following interfaces allows for the FASTEST speed? "Pass Any Exam.actualtests. Satellite . Which of the following is an example of this feature? tua lTe sts A.co Which of the following network connections uses an analog signal? m 242 .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 823 Which of the following connection types will commonly be transmitted over RG-6 media? A.com Ac Biometric authentication is a security feature preventing access to a device. Cable D. Wireless B. Any Time. Verbal recognition D. Cable Answer: D QUESTION NO: 824 Answer: B QUESTION NO: 825 A. Fingerprint scan B. Satellite C.

400Mbps B. 1280Mbps Answer: B Which of the following is the maximum recommended cable length for connecting USB devices? A.1 C. 15 meters (49 feet) Answer: A QUESTION NO: 829 Cardbus interfaces are mainly found on which of the following? A.CompTIA 220-701: Practice Exam A.co m 243 . Desktop PCs D. USB 2. PDAs Answer: B "Pass Any Exam. 5 meters (16 feet) B." . 7 meters (23 feet) C. USB 1. Notebooks C. Cell phones B. IEEE 1394a D.com Ac tua lTe sts QUESTION NO: 828 . 10 meters (33 feet) D.0 B.www.actualtests. IEEE 1394b Answer: D QUESTION NO: 827 Which of the following speeds is the maximum transmission rate of the USB 2. Any Time.0 interface? A. 800Mbps D. 480Mbps C.

USB mouse D. 400Mbps D. Optical DVD. 800Mbps Answer: B QUESTION NO: 832 Answer: B QUESTION NO: 833 Which of the following devices has an extremely dangerous electrical charge when exposed? A.co m .RW drive "Pass Any Exam. Laptop LCD screen B." . 15 C. CRT monitor C. Right click on My Computer > Properties > Network Identification Tab C. Right click on My Computer > Properties > Computer Name Tab B. 63 D. Control Panel > System Applet > Properties > Advanced Tab D.com 244 Ac A.www. 150Mbps B. Any Time. 127 Answer: C QUESTION NO: 831 Which of the following is the maximum transfer speed that can be achieved on SATA interface? A. 300Mbps C. 7 B.CompTIA 220-701: Practice Exam QUESTION NO: 830 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. Control Panel > System Applet > Properties > Computer Name Tab tua Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? lTe sts .actualtests.

Any Time. Windows XP Professional Answer: A QUESTION NO: 836 Which of the following 32-bit processors has 64-bit capability? A.www. Intel Itanium C. Windows Server 2003 C. which of the following is the proper way to delete a print job in queue? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 834 In Windows XP.com 245 Ac tua lTe sts . Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. WindowsVista Business B. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Windows 2000 Professional D.actualtests.co m . Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B." . Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 835 UAC is a security feature found in which of the following operating systems? A. Intel Core 2 Duo Answer: D QUESTION NO: 837 "Pass Any Exam. Intel Pentium M B. Intel Pentium 4 Extreme Edition D.

the technician observes the motherboards main power connector has less pins than the new power supply cable. Answer: B QUESTION NO: 840 Which of the following network media types uses pulses of light to transmit data? A. The FilterKeys option is enabled. the cable is plugged in and the PC is up and running.com Ac While replacing an ATX power supply in an older model desktop PC. Fiber "Pass Any Exam. After clearing it with the manufacturer. D. D. 9-pin male to male C. numbers appear on the screen. Answer: B QUESTION NO: 839 A. C. 4-pin male to male D. C.co m 246 . Which of the following is the correct cable to use? A. Which of the following is the BEST reason why this fix worked? tua lTe sts . 6-pin male to 4-pin female B." .www. Older ATX power supplies have a separate P4 connector. B. Any Time. Which of the following is the MOST likely cause of this situation? A.CompTIA 220-701: Practice Exam A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. Newer ATX power supplies do not use pins 21 through 24.actualtests. B. The NumLock option is enabled. The StickyKeys option is enabled. The ToggleKeys option is enabled. Newer ATX power supplies are 20/24 pin compatible. 6-pin male to male Answer: B QUESTION NO: 838 A laptop user states that lately that when certain letter keys are pressed. Older ATX power supplies are no longer available.

Between the CPU and RAM B. On thesouthbridge chip C. Print test page B. On the CPU Answer: D QUESTION NO: 843 Which of the following memory types must be used in pairs? A. SDRAM B. RDRAM Answer: D QUESTION NO: 844 "Pass Any Exam. Printer settings D." .actualtests.CompTIA 220-701: Practice Exam B. Cable C. Print queue C. Any Time.com Ac tua lTe sts . DDR2 C. DSL D.www. On the front side bus D.co m 247 . SODIMM D. Satellite Answer: A QUESTION NO: 841 Which of the following displays a list of print jobs waiting to process through a printer? A. Printer properties Answer: B QUESTION NO: 842 Where is the L2 cache located? A.

CompTIA 220-701: Practice Exam Which of the following connector types is used on fiber cables? A. BNC B. ST C. RJ-45 D. RJ-11 Answer: B

QUESTION NO: 845 Which of the following cable types releases the LEAST amount of toxic fumes in a fire? A. Plenum B. Non-plenum C. STP D. UTP Answer: A

QUESTION NO: 846

Which of the following wireless types, by default, has the GREATEST throughput and amount of coverage? A. 802.11a B. 802.11n C. 802.11g D. 801.11b Answer: B

QUESTION NO: 847 Which of the following is used to rate desktop power supplies? A. Maximum input voltage B. Maximum resistance C. Maximum output wattage D. Maximum output consumption Answer: C "Pass Any Exam. Any Time." - www.actualtests.com 248

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QUESTION NO: 848 A customer reports that their laptop keyboard does not work. Which of the following is the NEXT step in the troubleshooting process? A. Update the keyboard drivers. B. Re-install the OS. C. Attach an external keyboard. D. Press ctrl + alt + delete on the keyboard. Answer: C

QUESTION NO: 849

New policies have just been developed by a companys IT Department. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Dealing appropriately with confidential materials B. Compliance in the workplace C. Professionalism in the workplace D. Self monitoring, analysis and reporting technology (S.M.A.R.T) Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 851 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. It is company policy that all documents be labeled even if they are not sensitive. Which of the following security elements governs data sensitivity? A. Unclassified B. Exceptions C. Cultural Sensitivity D. Classification Answer: D

QUESTION NO: 852 A technician is troubleshooting and wants to limit the amount of programs on startup. Which of the following should be used? A. Event Viewer B. Task scheduler C. Configuration Utility D. Device Manager Answer: C

QUESTION NO: 853

Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of______in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B

QUESTION NO: 854

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CompTIA 220-701: Practice Exam The_________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A

QUESTION NO: 855 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D

QUESTION NO: 856

A. True B. False Answer: A

QUESTION NO: 857 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 858 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI B. YOU must be running Windows 95 or later C. The motherboard must support ACPI D. The processor must support ACPI. Answer: B

QUESTION NO: 859 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. YOU must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B

QUESTION NO: 860

Which laptop input device was released with the IBM ThinkPad series of laptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C

QUESTION NO: 861 Which of the following is a disturbance that affects an electrical circuit, such as wireless communications, due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. RFI B. ESD C. CRT "Pass Any Exam. Any Time." - www.actualtests.com 252

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Start Windows using only basic files and drivers." . Skip loading the Registry.SYS B. EMI Answer: A QUESTION NO: 862 You are having problems with the video card in one of your computers. C. Social engineering Answer: A QUESTION NO: 865 "Pass Any Exam. sts . Worm C.BAT and CON FIG. DOS B. D. The manual that came with the card D. Any Time. Run Windows without processing AUTO EXEC.actualtests.co m Answer: B. Logic bomb D. Where could you check for troubleshooting information? (Choose all that apply.com Ac tua lTe A. Boot the system without scanning drives.C 253 .) A.CompTIA 220-701: Practice Exam D. The server log QUESTION NO: 863 What does Safe Mode allow you to do? Answer: C QUESTION NO: 864 Which type of attack denies authorized user's access to network resources? A.www. The video card manufacturer's website C. Another computer with the same video card B.

Worn pickup rollers C.co m 254 . Dirty drum D." . C. Transferring C. Generators eliminate a user's tendency to create passwords that can be a security liability.CompTIA 220-701: Practice Exam Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Generators extend the requirement to periodically change passwords. Cleaning Answer: A QUESTION NO: 866 Which of the following could be the cause of paper jams on a laser printer? A.www. Automated System Recovery (ASR) B. Developing D. B. Enhanced Startup Disk (ESD) "Pass Any Exam. it can be easier to use a password generator based on that set of rules than to manually create passwords.EXE C. D. Answer: D QUESTION NO: 868 What do you use in Windows XP to create a recovery disk? A.com Ac tua A password generator can be part of a password manager. thus forming an image on the drum? A. Any Time. Generators eliminate the requirement to establish log-in attempt limitations. What can we benefit from a password generator? lTe QUESTION NO: 867 sts . RDISK. Generators create new passwords every time a user signs in to prevent social engineering. Defective toner cartridge B. When a password policy enforces complex rules. Brokenfuser Answer: B A. Writing B.actualtests.

AC out sts . CSMA/CD Answer: A QUESTION NO: 872 What type of backup will back up all selected files and then clear the archive bit? A. CSMA/CA D. which one accurately represents the input and output.actualtests.com 255 Ac What model is used to provide a common way to describe network protocols? tua lTe A. respectively. False Answer: A Answer: C QUESTION NO: 871 A. OSI B. Emergency Recovery System (ERS) Answer: A QUESTION NO: 869 Blu-Ray drives can read Blu-Ray media. ISO C.www. DC in. DC in. AC out B. DC out D. and CD media." . AC in. AC in. True B.CompTIA 220-701: Practice Exam D. of power supplies and AC adapters? m QUESTION NO: 870 . DVD media. Complete "Pass Any Exam. A. DC out C.co Of the following voltage pairings. Any Time.

360KB B. Copy Answer: B QUESTION NO: 873 Which of the following wireless IEEE standards operate on the 2. WINNT. Normal C.www. INSTALL.44MB D.EXE D.11b C.11g Answer: B.88MB Answer: C "Pass Any Exam.11d D." . SETUP. WINNT32.D The program that performs an upgrade from Windows NT to Windows XP is called A. 720KB C.actualtests.) A. 802. 802. 802. Incremental D.11a B.CompTIA 220-701: Practice Exam B.co m 256 . 802.com Ac tua lTe sts QUESTION NO: 874 .EXE Answer: D QUESTION NO: 875 High-density three and a half floppy diskettes have a formatted capacity of: A.4GHz radio frequency and are directly compatible with each other? (Choose all that apply. 2. Any Time.EXE C.BAT B. 1.

Strong passwords Answer: A QUESTION NO: 877 In order to delete and/or replace system files." . Mantraps C. Mesh "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 876 Which component of physical security addresses outer-level access control? A.actualtests.Only attributes on the file before you replace the file? A. Star B. ERASE C. ATT RIB D.com 257 Ac A. False tua lTe sts . Any Time. and then remove it from laptop. Ring D. BUS C. True B. Security zones D. which command do you use to remove the Hidden. UNDELETE B. DELETE Answer: C QUESTION NO: 878 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. Answer: A QUESTION NO: 879 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. System. and ReaD. Perimeter security B.co m .www.

True "Pass Any Exam. A.www. TCPACKattack B.BAT issues D.actualtests. TCP/IP hijacking sts . Swap file issues OE.co A server on your network will no longer accept connections using the TCP protocol. System files not found B. True B. Configuration file issues C. Which type of attack is probably occurring? m 258 . Virus attack D." .Boot file issues Answer: C QUESTION NO: 881 Answer: A QUESTION NO: 882 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. Smurf attack C. False Answer: A QUESTION NO: 883 The edit command line tool is able to open a text based word processor A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 880 All of the following are Windows file-related problems except_________ A.com Ac tua lTe A. Any Time. AUTO EXEC. The server indicates that it has exceeded its session limit.

Telnet B. Hidden.co QUESTION NO: 885 m 259 . Hidden. Hidden. Indexing. Compression. Archive. Read Only C. port 443 and port 80 have been disabled. System. Satellite C. Compression Answer: A Answer: C. Read Only. Any Time. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A. System. DSL D. FTP C. False Answer: A QUESTION NO: 884 Which of the following file attributes are available to files on a FAT32 partition? A. System B. Cable B. Read Only. You notice that among all of the other ports. Archive. What services are associated with these ports? (Choose two.D QUESTION NO: 886 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Dial-up Answer: C "Pass Any Exam. HTTP D.CompTIA 220-701: Practice Exam B.com Ac tua A. Hidden. Encryption D.) .actualtests. Encryption. Read Only." .www. HTTPS lTe sts You are administering a system that has been locked down for security reasons. Refer to the following Internet connectivity methods.

25-inch form factor and must be installed in the larger drive bays C. once setup. Hide answers/explanations Answer: D QUESTION NO: 889 Atypical backlight technology is A.www. you must insert the connector correctly or the drive can be damaged. floppy drives have a 5. LCD D. True B. Any Time.com Ac tua lTe sts . LED Answer: B QUESTION NO: 890 Which of the following password. Like a hard drive. floppy disk drives can no longer be purchased new. is necessary to be entered before booting into the operating system? "Pass Any Exam. False Answer: A QUESTION NO: 888 Which of the following statements regarding floppy drive installation is true? A. CCFL C.actualtests. the floppy drive requires no external access. CRT B.CompTIA 220-701: Practice Exam QUESTION NO: 887 USB." . D.co m 260 . Because it is antiquated technology. B. eSATA and Express Card/54 are examples of hot pluggable devices A.ROM drives. Like DVD. Although some drives might not clearly key the receptacle for the Berg power connector.

www. Network C. LDAP Answer: C QUESTION NO: 891 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. "Pass Any Exam." . Any Time. BIOS D. Internal hard drive Answer: A QUESTION NO: 892 A. Wireless Zero Configuration Answer: B QUESTION NO: 893 For modern motherboards. POST B.com 261 Ac As portable computers are used in a variety of locations. Driver signing D. however. User Accounts C. Which of the following feature enables that? tua lTe sts . the portable computer will automatically connect to a wireless network. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. Live CD B.CompTIA 220-701: Practice Exam A. Hardware profile C.actualtests. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. if it is used in a hotel or on an airplane. modern operating system on a computer lacking mutable secondary storage? A. Floppy D. which statement concerning CPU and RAM configuration is most true? A. a portable computer with a docking station is generally connected to a local wired network. Roaming profile B.co m . For example.

malicious software attached to another piece of software Answer: A QUESTION NO: 895 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. malicious software that changes the user's home page D. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. Remove LCD "Pass Any Exam. Remove PC card adapters B. VPN C. Answer: A QUESTION NO: 894 Warm is a type of: A. As an experienced technician. malicious software that is self-replicating and self-propagating B.actualtests.www. what is your recommendation so as to avoid the potential damage during transit? A. WAN D.co m . malicious software that monitors Internet surfing habits C. During your working hours. C. HTTP Answer: B QUESTION NO: 896 You are an IT professional in an international company. a customer calls you and is wondering what requires special attention if he wants to ship a laptop.com 262 Ac tua lTe sts . YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. Any Time. FTP B." . D.CompTIA 220-701: Practice Exam B.

ROM drive Answer: A QUESTION NO: 897 Aero is a feature of the Windows Vista Ultimate operating system A.CompTIA 220-701: Practice Exam C.www. Remove DVD. A VPN is a secured line of communication between two points through a public network.actualtests. DNS server Answer: A. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. False Answer: A QUESTION NO: 898 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. Subnet mask C. True B. Remove Backlight D. which one about the Virtual Private Network (VPN) is the most appropriate? tua lTe sts ." .co m 263 . C. Default gateway D.) A.B QUESTION NO: 899 A. B.com Ac Refer to the following descriptions. D. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. Any Time. IP address B. Hide answers/explanations Answer: C "Pass Any Exam.

Screen D. Inverter C." .CompTIA 220-701: Practice Exam QUESTION NO: 900 Which of the following locations is common for system files? A.www. LPGA D. General protection fault C. Socket479 B.co m . C:\Windows\System32 Answer: D QUESTION NO: 901 Which LCD component is responsible for providing brightness? A. what is the error that will be generated? lTe sts .actualtests. Backdrop Answer: A QUESTION NO: 902 Answer: B QUESTION NO: 903 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. ZIF C. System lock-up tua When a Windows-based application attempts to access memory another program is using. Illegal operation D. C:\System32\Win B. C:\Win\System32 D. Backlight B. Windows protection error B.com 264 Ac A. C:\System\Windows32 C. Any Time. SPGA "Pass Any Exam.

R D. Right-clicking the mouse and dragging the Taskbar to make it bigger B.co m 265 . Controller C. Double-sided. Drive interface B. single-layerBlu-ray disc C.com Ac tua lTe A. double-layer DVD+R B.actualtests. single-layer DVD.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 904 Which optical disc format supports a data capacity of 25GB? A." . you decide to use your firewall to block the Telnet protocol. pausing until the pointer turns into a double-headed arrow. and then clicking and dragging D. Any Time. Hard disk D. single-layer DVD+R Answer: B QUESTION NO: 905 The Taskbar can be increased in size by Answer: C QUESTION NO: 906 Which of the following is not one of the three major components of a hard disk drive system? A. Moving the mouse pointer to the top of the Taskbar. Single-sided. Which port will you need to block to prevent Telnet from being used? "Pass Any Exam. Double-sided. Host adapter Answer: A QUESTION NO: 907 To increase security. Left-clicking the mouse and double-clicking the Taskbar C.www. Double-sided. Highlighting the Taskbar and double-clicking in the center sts .

CompTIA 220-701: Practice Exam A. Underclocking Answer: C Answer: A QUESTION NO: 910 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. Spilled liquid B. Perimeter security D. Social engineering B." . Power surge D. What is usually a cause of this? A. you notice a discolored area. you're trying to educate users on the importance of security. A. take advantage of human shortcoming to gain access that should otherwise be denied. Biometrics tua lTe As part of your training program. What term do you use to describe attacks of this type? sts QUESTION NO: 909 .com 266 Ac A. you explain. which can connect up to__peripherals in a daisy-chained topology. Improper manufacture C. Some attacks. Any Time. 63 "Pass Any Exam. 23 D.co m . 24 Answer: C QUESTION NO: 908 While inspecting a motherboard. 22 C. 127 C.actualtests. 15 B. You explain to them that not every attack depends on implementing advanced technological methods. 21 B. IDS system C.www.

Toner cartridge C. /and D. Daisy wheel D. /help C. /more QUESTION NO: 912 Answer: C QUESTION NO: 913 Which device in a bubble-jet printer contains the printhead? A." .CompTIA 220-701: Practice Exam D. Paper tray Answer: A QUESTION NO: 914 "Pass Any Exam.com Ac tua lTe A.co m Answer: A 267 . Ipconfig C. Nslookup sts Which tool can be used to test connectivity and see the path taken to reach another host? . Tracert D.actualtests. /? B. Any Time.www. Ink cartridge B. Ping B. 7 Answer: C QUESTION NO: 911 Which of the following options can be used with a command at a command prompt to see what options are available with it? A.

Display an OSHA poster in a prominent location. Click Start-> All Programs-> Search.) A. Class A B. D.exe at the command prompt. Ensure that there are no safety hazards in your path. What class is this address? A. Attend yearly OSHA safe work environment seminars. which of the following are good procedures to follow? (Choose all that apply. "Pass Any Exam. Use a cart for heavy objects. Lift by bending over at the waist.www. B. D. Class C D. Run search. D. C.co m 268 . Provide properly maintained tools and equipment. Click Start-> Search.18.actualtests. Answer: B.C. B.com Ac tua lTe QUESTION NO: 916 sts .CompTIA 220-701: Practice Exam In Windows XP.1. Left-click a directory and choose Find.) A.D You have a computer with the IP address 171. Answer: D QUESTION NO: 915 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Keep records of accident reports." . This is not a valid IP address Answer: B QUESTION NO: 917 When moving computer equipment. Class B C. how can you start a search for files and folders? A. B. C.226. Carry monitors with the glass face away from your body. Any Time. C.

you see residue from previous images on the output. S2 C. as well as additional ports.actualtests. Molex D. S3 D. S4 Answer: C QUESTION NO: 920 The docking station adds expansion capabilities.www.D QUESTION NO: 918 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. to a laptop. without sacrificing the mobile computing functionality of the machine. True B. Any Time. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer.CompTIA 220-701: Practice Exam Answer: C.co m 269 . AT system connector B. S1 B." . ATX system connector Answer: C QUESTION NO: 919 Which of the following sleep modes is also known as Standby? A.) "Pass Any Exam. False Answer: A QUESTION NO: 921 When you print documents on your laser printer. For example. A.com Ac tua lTe sts . What two things are the most likely causes of this problem? (Choose two. Berg C.

Memory cards C.www. A faulty transfer corona wire B. The technician will get back to them as soon as possible.co m .state drives D. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. Answer: A QUESTION NO: 924 Which of the following statements about power supplies is true? A. Ask the customer to check daily to see when it is completed. Inform the customer that others are waiting. So.actualtests. Ask the customer when they would like to have the work completed." .com 270 Ac tua A customer has purchased a laptop computer for half a year. but he has no idea what the problem is. Recently. you are responsible for fixing the problem. Give the customer an estimated time for repair based on the technician??s assessment. What is the best answer to that? lTe sts . D. Optical drives Answer: C QUESTION NO: 923 A. Any Time.D QUESTION NO: 922 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. the customer is anxious to know when he might come back to pick up his computer. An overheating printer C. Before leaving the Repair Center. he takes the computer to the Repair Center and as a technician. B.CompTIA 220-701: Practice Exam A. SoliD. Thumb drives B. C. A bad erasure lamp D. A broken cleaning blade Answer: C. there is something wrong with it. "Pass Any Exam.

eSATA and Express Card/54 are examples of hot pluggable devices A. Molex connectors are used with PATA hard drives. SATA hard drives most often use the same type of power connector as PATA hard drives. 300. Answer: D QUESTION NO: 925 What is the approximate minimum level of static charge for humans to feel a shock? A.co m 271 .com Ac tua A.www.000volts Answer: B QUESTION NO: 926 Answer: B QUESTION NO: 927 USB. Netbook D. Notebook lTe Which kind of laptop was designed to look and function like a paper notebook? sts . D. False Answer: A QUESTION NO: 928 "Pass Any Exam. Tablet C.000volts D. 3. True B.CompTIA 220-701: Practice Exam B." . C. Luggable B. Any Time. while Berg connectors are used with floppy drives.000volts C. 300volts B. 30. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9.actualtests.

com Ac tua lTe sts .actualtests. RIMM Answer: C "Pass Any Exam." .CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. Any Time. 72-pin SIMM C.www.co m 272 . 168-pin DIMM B. 184-pin DIMM D.

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