QUESTIONNAIRE

NAME :
OCCUPATION :
CONTACT No. :
E-MAIL ID. :

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1. With which bank you are currently banking ?
a) Bank of Baroda

b) State Bank of India

c) Punjab National Bank

d) ICICI

e) DIBI

f) HDFC

g) HSBC

h) Any Other
( Please specify)

2. What is you monthly income ?
a) <15000

b) 15001-30000

c) 30001-45000

d) 45001 & above

3. Are you aware of the different retail loan schemes of the bank you are
banking with ?
a) Yes

No

Which type of retail loan you have taken from the bank ? a) Housing Loan b) Auto Loan c) Education Loan d) Traders Loan e) Personal Loan f) Mortgage Loan g) Any Other ( Please specify) 6. Are you satisfied with the speed of disposal of the loan application ? a) Strongly Satisfied b) Satisfied c) Dissatisfied d) Strongly Dissatisfied 7. How do you come to know about the different retail loan schemes of the bank ? a) Personal inquiry from bank b) Newspaper c) Internet d) Television e) Other sources (Please specify) 5. Are you satisfied with the scheme norms as to eligibility of the loan amount limit ? a) Strongly Satisfied b) Satisfied c) Dissatisfied d) Strongly Dissatisfied 8.4. Are you satisfied with the services provided by the bank ? a) Strongly Satisfied b) Satisfied .

How will you rate the retail loan schemes offered by the bank ? a) Excellent b) Very Good c) Good d) Bad e) Very Bad 12. Are you satisfied with the interest rate charges by the bank in comparison to other banks ? a) Strongly Satisfied b) Satisfied c) Dissatisfied d) Strongly Dissatisfied 10. What suggestions would you like to give for improvement of retail loan scheme provided by the bank ? .c) Dissatisfied d) Strongly Dissatisfied 9.Which factors motivated you to take loan from the bank ? (Give rank according to your preferences) a) Interest Rate b) Processing Fees c) Brand Loyalty d) Easy Documentation e) Existing Relationship g) Any Other ( Please specify) 11.

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