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QSM Task 1 & 2 Mani

QSM Task 1 & 2 Mani

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PART 1 – to be completed by student Student Name Student ID number Assignment title Programme (e.g.: APDMS) Unit title (e.g.: Strategic Marketing Management Unit tutor (Lecturer) Number of Words Date assignment due
Submission Date

First submission

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No cheating, dishonesty or plagiarism will be accepted from any learner who enrols for a qualification/course. All sources must be properly referenced using the Harvard Referencing System. Failure to properly reference any source constitutes plagiarism whereby the learner will be subject to disciplinary action, and will likely refer (fail) a unit. All assignments must be submitted in electronic format through www.Turnitin.com. This allows the school to check for plagiarism.
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By submitting this work to LSBM, I confirm that I have read and understood the Dishonesty and Plagiarism Policy that is applicable to all assessments and assignments submitted by me. I also confirm further that the work submitted here is my own work, save for where indicated by proper referencing. Should I not abide by the policy and be found guilty of plagiarism by my course lecturer or any other LSBM or appointed staff member I shall be bound by the decision of that lecturer and/or staff member as well as the terms of the Dishonesty and Plagiarism Policy.

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2 Table of Contents I. III. We have a detailed study of the crisis and the measures they take to fix are made. Benchmarking with Honda Motor Company Limited has contributed to improvements that could be called upon to analyze the company automaker. a) EFQM Model b) Quality Systems and Practices c) Embedding Development Process of Toyota V. one of the world's leading hybrid cars manufacture has been experiencing problems with different vehicle models in existence in 2010. II. Abstract Introduction Toyota’s Operations Management Strategic Objectives of Toyota Operations Objectives of Toyota Problems and Measures taken to achieve these objective Key Principles in Operations Management to meet their IV. And the measures that we could give as a consultant in quality resulted. Conclusion References Abstract Toyota. VI. Emphasis is placed on the European market. We .

Because these problems without delay bottlenecks. This principle aims at achieving the elimination of waste and complexity of their business. and chose the best for the organization. while respecting the quality chain and accelerate design time and manufacturing from beginning of a project to finished product.3 identified the EFQM model for business and the various quality assurance systems and practices.uk/list-of-european-toyota-models -Affected-by-recall are 18 / 04/2011. Toyota’s Operations Management Toyota has a great operation management operations.304) To get closer to achieving these objectives. This should be achieved by using quality planning. two other elements are involved in the JIT system and it is total quality and involvement of employees in total.784 outlets and eight production sites. The measures they take to improve their goals and suggesting it could help eliminate the problem existing models.co.toyota. mini-vehicles large trucks. the company had a crisis with the various models that have faced the street. These five zeros refers to plans and inventory to minimize costs. With so many operations and support. (Alasdair White. p. Introduction Toyota Motor Corporation is a leading global manufacturer of automotive first-and offers a full range of models. Strategic Objectives of Toyota . It can be used to control flow of production and working on the process not to have some sort of assembly line and the first stage of work on the second stage of a part in the second station generates a map or sign for the receipt of the next job as they are ready to welcome you authorize. This system is very good for identifying problems and bottlenecks. but also simple and visible.He was renowned as a system of lean manufacturing and can be divided into five groups. They began selling cars in Europe under an official distributor agreement in Europe in 1963. Activities of Toyota in Europe are supported by a network of 28 national marketing and sales companies in 44 countries in total of 2. 1996. called the five zeros. with reliable and flexible process. continuous improvement and elimination of waste can be shown to be achieved (http://blog. because they stand out immediately to the naked eye. Japanese derived from this fact and stated instead of the traditional push systems that a kanban system derive more value to their operations. quality control and quality improvement.

This led to a massive global recall because the same pedals in cars in North America. The company model is an ideal long-term philosophy of putting the customer first and striving for excellence in everything they do. processes (avoiding waste). They developed into smaller lots. Africa and Latin America are sold. made day Key Principles in Operations Management to meet their Organizational Objective Jeffrey Liker explains that he made a series of management principles in the model at four levels: philosophy (long-term benefits for customers and society).html) must be repaired.4 The purpose of the Toyota System is to increase production effectiveness by utilizing the maximum waist. Europe. Toyota brakes is to update the software that the response time of the braking system and susceptibility to sliding (http://search. Toyota and Lexus vehicles with all-weather mats have reconfigured the gas pedal and the driver and passenger side floor mat must be rethought. Problems and Measures taken to achieve these objectives Toyota has a huge reminder of rubber mat in the United States last September because the company said they were in danger of catching the accelerator pedal for some models. p.jp/cgi-bin/nb20100223f1. China. All the Companies in order to maximize its success should take this in to account what to emphasize and must allocate its resources accordingly. implying a series of processes.156) Operations Objectives of Toyota The Principle objective of Toyota is to “Think and speak based on personally verified facts”. (Donna Summers. The resulting method was Single Minute Exchange Die (SMED). To repair the sticky gas pedal. people (and challenge to develop). Containment activities after the immediate next step hansei which means deep plowing at . 2009.japantimes.co. installation and reduce time to change. The company changed its focus on profitability and quality growth. production. The company quality circle to discuss improving the workplace and implemented by the leadership of a group of members in terms of production quality. Later this year she claimed the accelerator pedal is sticky. To excuse the basic approach and focus on what the problem is and what they do to solve it seems consistent. Middle East. the Toyota engineers installed a bar carved out of steel reinforcement in the accelerator pedal assembly. and problem solving (where the root cause to think and learn). Toyota supports its employees part of the production. It needs the friction that causes the pedal to keep.

Blogs.jp / en / vision / / message dated 23 / 04/2011) Toyota is the weight-oriented. In Europe. controls 70% of the market. a complete overview of the different strategies of the automaker. 1998. Environmental awareness is lower in developing countries.hbr..co. Honda's strategy was to reduce costs.5 the root of problems rather than finding cons-measures and actions to examine what happened and then make other adjustments you want to learn. . Sales growth was primarily in mature markets where customers have buying power.. a global leader hybrids. 23 / 04/2011) save the cost of one gram of CO2 per kilometer is cheaper consumer with a slight petrol hybrid. Fedor.. Toyota has worked continuously improved hybrids. but benchmarking is dismantling its hybrid-electric vehicles. Ltd. and Honda is linked to the cost. General Motors Co.org/cs/2010/02 / can_toyota_hansei_its_way_out. hybrid vehicles began to follow Toyota and Honda. Toyoda personally lead. and the complexity of the hybrid advises buyers in emerging markets. such as inspection. Both hybrids have a different instrument cluster.toyota. which is next to the Insight. p. Akio Toyoda hansei seems willing to do the right way . rear door windows and the gas tank smaller conventional gasoline models on the same architecture. get help from outside the quality control and safety experts. Insight 09 is less than the '05 Civic Hybrid hybrid to the Civic has air conditioning and electric regenerative braking. and Honda Motor Co.toyota.325) Openness and fairness of business practices in their business trying to cleaner and safer and working car to land a better place to live (Http: / / www. The third generation Prius is larger than insight. benchmarking. Ltd.jp / en / vision / / message dated 04/14/2011) EQFM MODEL of Excellence This model allows the organization to identify and discuss the impact on business improvement.turning over every stone to find weaknesses and improvement of virtually all business functions (Donald E. the essence of strong competition from diesel hybrid Insight is rated carbon dioxide emissions of 101 g / km (Http: / /. Toyota Motor Corp. and Nissan Motor Co. rear seats. instead of a full hybrid Prius.co. Although Ford Motor Co. . examines the strategy and implementation of the European Quality Award. but has a lower fuel consumption and equipped with regenerative braking and two electric motors.html. (Http: / / www.

The third generation Prius is a leader in the aluminum used in 12%.toyota.167) Quality practices and systems The problems may be more difficult in an organization.co. Projects must focus on the development of sustainable surface transport and a 20% reduction in CO2 emissions sought by 2020. One of these activities include analysis and improvement analysis Quality Embedded for Toyota Monitoring and developing the process quality of treatment when you consider that Toyota is losing money and are not an appropriate means of communication. This can be done by change its operating problems in order to achieve a clear strategic objective. The Prius has an aluminum hood and tailgate as part of its strategy to gain weight.uk / list-ofeuropean-models-affected Toyota recalled 24. plus an average European car. the company also produces low-quality vehicles. EFQM Model for Toyota Toyota with the crisis planned to use the Excellence Model assessment matrix and Pathfinder radar map. The approach will be well defined and developed processes and focus on the actors.04 / 2011) Design changes to improve performance on both cars are reducing aerodynamic and mass on the Prius. The map shows areas for improvement.6 The Insight uses 64% of iron-based materials. when the system transport is not totally dependent on fossil fuels. It uses a systematic manner that meets the minimum regulatory framework in which the organization operates and we strive to understand and exceed the expectations of the answers to society actors (Joel E. One way to improve Toyota to recover from these problems is to improve the performance and analysis that contribute to problems within the organization and how they decide to implement. There are several ways to improve their organizational performance. This can be done by the determination of performance objectives and how each might affect their stakeholders. 1994. p. QUALITY TIMING TOYOTA COST . A document of the European Union states: "The call 2010 is greater emphasis on advanced research aims to radically new approaches able to meet social needs in a period of 20152020. Since the operations function plays a role in the implementation of a strategy to support a strategy and a pilot of the strategy is vital for Toyota change its operating problems in order to achieve a clear strategic objective. Ross. (Http: / / blog. It allows them to achieve and show positive trends. The scope of the results will be relevant to the fields. it either criterion or sub-criterion.

Total Quality Management. Toyota. Honda and all increased their R & D accounts for roughly ten percent). Nissan. I think Toyota is one such company with the shape of the car. the return will increase the turnover. in the broad run when any automatic creation is headed. it is not possible to know exactly how these cars until Toyota to now. Timing. if the vehicles are of high quality to consumers. Cost. both good for man and environment and realistic at the same time. Oakland . . Creating and Sustaining Organizational Effectiveness. I think. Ross. 2009. which led to the decline in quality.there is no evidence of the case that Toyota faces delivery problems.Cost is not a issue as Toyota already producing value for money cars which means the cost for a Toyota car is very cheap and affordable. So they need to improve on this. Quality Management. The way to design. a Toyota and are in fact available . how they study and increasing the share cars. Text. 2nd edition Published by Pearson Prentice Hall 3) Donald B. They provide a way for humanity and the atmosphere but probably to do maintenance. 1993 Total Quality Management 2nd edition 6) Joel E. upon request. Cases and Readings. Toyota was the one who first mass market and produces these cars with the Prius and has gained much credit for the way References 1) Gary Born. Manufacturing and Business Excellence Strategies. V. is confirmation of the fact that oil is a limited supply and increased resistance in the hybrid subdivision (while Toyota and its participants are not related. but they are industry experts in Tokyo. Process Management to Quality Improvement. Volume 3 Advances in the Management of Organizational Quality 4) Techniques and Technology. because the effect they can both internal and external in the sense that. 1994. but this is an important aspect for every organization and should be identified. 1996. Published by Prentice Hall 5) John S. Fedor and Soumen Ghosh 1998.Donna Summers.the Company has operational problems. says Toyota break even directly to their profitability on the representations hybrids. It is because of the length between the consumer. Conclusion Toyota is a creation. 1994. According to James Brook of New York Times. document and re-engineer business systems Published by John Wiley and Sons 2) Ian Warnock. even if they lose their wealth. are. perhaps the combined result of alternative fuel other than gasoline with the emotional component. Toyota also seeks to develop the engine.7 Quality. It is convenient that there is a demand that Toyota and apparently made money or money to build the product.

com/2009/02/25/deming-cycle-thewheel-of-continuous-improvement/.youtube.html. 23/04/2011 14) http://blog.org. Ross.co.toyota.iso-14001. Principles of Total quality Management 10) http://blogs. The Quality Systems Manual Published by John Wiley and Sons 9) Vincent K. 23/04/2011 . Hall. Improving Service Quality.org/cs/2010/02/can_toyota_hansei_its_way_out.co.uk/iso-14001. Omochonu and Joel K. 1994.toyota.hbr.8 7) Michael E.uk/list-of-european-toyota-models-affected-byrecall.wordpress.jp/en/vision/message/dated. Milakovich. 23/04/2011 13) http://www. 18/04/2011 12) http://www.18/04/2011 15) http://www. 1995 .com/watch?v=49gj9OcJ-p0.htm. 18/04/2011 11) http://totalqualitymanagement. Achieving High Performance in the Public and Private Sectors 8) Terence J.

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