|Tangerine Ape

The Programme Directory
Spring/Summer 2011
2010 Winner 2011 Winner

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Our Training Formats
|Group Training Programmes
Personalised training programmes for 6 to 12 delegates
Group training sessions with Tangerine Ape are in-depth, hands on and highly individual. These bespoke programmes offer delegates a chance to take a look at very specific issues, learn and practice tools and techniques to develop new skills and gain personal insight into how to make their work and personal lives more effective. With numbers limited to a minimum of six and maximum of twelve, the subject matter gets adapted on an on-going basis throughout the programme to absolutely suit the needs of the delegates in the training room. Programmes are an action-packed eight hours, with people doing, not sitting. Learning with Tangerine Ape is not a spectator sport! All of our Group Training Programmes can be tailored and accredited to suit our client’s needs.

|Seminar Session
Any number of delegates
We do appreciate that there will be times when you simply want your people to learn a new skill and learn it quickly, but you may not be able to release them for a whole day, or you may want them to get some polish on a skill set they already have, or you want them to get a focused look at one very specific area of subject matter that your organisation needs to cascade in a timely fashion. Our Seminar Sessions provide the perfect platform to get your people thinking and seeing things in new ways and trying out some new techniques. Seminar Sessions last for 90 minutes and we incorporate a number of different delivery formats into each one.

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|Licensed Accredited Training
Tangerine Ape work with organisations to design programmes specifically for them, then select, train and accredit the individuals designated to deliver the learning solution.

How does it work?
  The first step is we work with you to develop a tailored, licensed training package for the specific requirements of your organisation. The content of the programme will be designed to reflect your values, culture and learning aims and objectives. We then deliver a train the trainer programme to prepare your designated individuals to deliver this exact programme.

This enables us to ensure the highest possible quality of training and delivery without actually delivering the training ourselves. Following this we will accredit those individuals we feel most able to deliver a high standard of training and assist you to pilot and roll out the training to your workforce under our licence procedure. As a tailored solution the logistics will vary for each case, but as a cost effective method of delivering targeted training to large groups of people, it cannot be beaten.

|One to One Fine Tuning Sessions
For a completely personal, in-depth and confidential look at your specific learning needs, Tangerine Ape offers “fine tuning” sessions in any area off our curriculum. From preparing you to handle a crucial presentation, to developing your management skills or helping you with confidence and self-esteem issues, our approach is powerful, comprehensive and quick. The fine tuning sessions are dynamic, highly focused and subject matter specific so they get to the heart of your issues with speed and effectiveness. Typical fine tuning sessions will last for two hours.

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|Tailor Made
When an organisation is seeking to create impact and improvement through lifting the performance of groups of people, we can work with you at various levels of programme design, from lightly tailored content or delivery through to fully customised learning solutions. We have in-depth experience of working in close collaboration with subject matter experts to incorporate client specific knowledge into our learning solutions. We have a rich library of tried and tested learning content and we combine this with client specific context and requirements to design and deliver 'world class' customer bespoke programmes.

Our approach is characterised by:
    Insight about how to make the link between capabilities and performance and the organisation's strategy and goals. Building in success criteria and metrics from the outset, which enables us to ensure our world class programmes deliver measurable value. A robust design approach, which ensures that the learning method is engaging, sustainable and seamlessly applied in the workplace. Our research and capability to design solutions that are at the forefront of innovative practice - use of blogs and podcasts to keep the learning alive.

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Just a

Personal Impact and Effectiveness

few of the programmes we offer...

Realising Your Potential: Page 9 Giving Effective Feedback: Page 10 Effective Communication Skills at Work: Page 11 Speaking and Presenting with Confidence: Page 12 Speaking in Public with Authority and Confidence: Page 13 Developing Your Personal Impact and Relationships: Page 14 Handling Difficult People and Situations: Page 15 Influencing and Persuading for Managers: Page 16 Conducting Effective Meetings: Page 17 Working Assertively and with Confidence: Page 18 Effective Time Management and Prioritisation: Page 19

Leadership and Management
Successful People Management and Team Leadership: Page 21 People Management Skills for New Supervisors and Team Leaders: Page 22 The Manager‟s Development Programme: Page 23 Performance Management and Coaching: Page 24 Critical Conversations for Managers: Page 25 Effective Change Management: Page 26 Effective Delegation: Page 27 The Creative and Innovating Manager: Page 28 Managing the Talent within your Team: Page 29 The Newly Appointed Manager: Page 30 Facilitation Skills: Page 31
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Essential skills for the Manager and Leader
The Presentation Café: Page 33 Managing Upwards: Page 34 Emotional Intelligence for the Manager and Leader: Page 35 Conducting Effective Appraisals and Performance Reviews: Page 36 Interview and Selection: Page 37 Motivating Teams and Individuals: Page 38 Managing Remote Teams: Page 39 Advanced Facilitation skills for the Manager and Leader: Page 40 Introduction to strategy and Strategic Design: Page 41

People Insight and Feedback
The E.I. 360 View – For all Employees: Page 43 The Team 360 View – For all Teams: Page44 The Manager 360 View – For Mangers: Page 45 The Leader 360 View – For Senior Mangers: Page 46 The Senior Leader 360 View – Executives: Page 47 Performance 360 View – Non Supervisory: Page 48

Manager and Individual Assessment
The Manager Insight Assessment: Page 50 The Individual Insight Assessment: Page 50

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Team Development
The Intact Team Development Programme: Page 52

Coaching and Developing Others
Coaching for Results: Page 54 Train the Trainer Essentials: Page 55 Train the Workplace Trainer: Page 56

…all of our programmes can be accredited.
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Personal Impact and Effectiveness programmes
In testing economic conditions, organisations are increasingly looking to employees to be more effective, make a greater contribution and make more of an impact in the way that they work. The programmes we have designed here provide the interpersonal skills that can make a huge difference to the way that you interact and perform at work. These programmes also provide the invaluable life skills that are transferable to your home as well as work life. With many organisations re-structuring and widening employee responsibilities, these programmes also help sustain an effective flow of communication and focus your training budgets on the areas that tackle the real issues facing your business today.

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|Realising Your Potential
This programme promotes the idea that all of us need to take active responsibility for our own growth and development. Many people are content with having their lives decided for them and only complain when things don‟t turn out as they expected. Tangerine Ape will take you through techniques to break that mould and begin to take control of your own life, achieving your goals and aspirations, striving for new challenges and really reaching for the stars. You‟ll learn to communicate more effectively, be more assertive with people that matter and develop yourself in ways you didn‟t think were possible. The tools you will come away with on this programme can be applied to all of life‟s situations.

What will I come away with?
      Improved communication skills The ability to put your ideas forward in a coherent and substantiated manner A far greater understanding of self-acknowledging what you want and how you are going to go about achieving it Ways of harnessing positive thought Goal setting techniques – work and personal life Visualisation techniques

Is this right for me?
We have designed this programme for those who feel they have more to give and have aspirations that they really want to achieve.

Personal Development
 Preparing your action plan for the work place

What will I learn? By the end of this programme you will be able to:
           Examine and understand what “potential” is How to realise what potential “enablers” are Introduction to personality types model Examining your own positive attitude Working with assertive behaviour How are you planning for success at the moment? Setting personal and career priorities Working with a variety of visualisation techniques to set your goals and career priorities Positive thought – the how and the why Introducing positive communication Building meaningful business relationships   1 day company in-house group training programme for 6 - 12 people £699.00 For further information or to book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: RYP001 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

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|Giving Effective Feedback
This is a highly interactive programme which gives you the opportunity to practice giving and receiving feedback in the workplace. The programme is for one day and will provide the core skills that will help you build confidence to deliver and receive feedback effectively. We work with a simple process and technique that allows you to transfer the skills learned on the programme back into the workplace.

Feedback Model
    Preparation for the feedback meeting Introducing the feedback planner Feedback planning session and model practice Receiving feedback to develop

Essential Interpersonal Skills for Feedback
    The power of questioning to gather information Demonstrating listening through Emotional Intelligence The mysteries of body language Has your message been heard?

Is this right for me?
The programme is ideal for any individual who has to give feedback as part of their role. The programme will also examine how to receive feedback effectively.

What will I learn? By the end of this programme you will be able to:
    Define what feedback is and when it should be used How to deliver appropriate feedback to your colleagues in a range of different situations Understand how to give balanced feedback using our model Build rapport and empathy with your colleagues in feedback situations

Handling Feedback
    Understanding life positions and remaining assertive Helping the receiver give their own feedback Staying neutral not emotional Overcoming resistance, denial and aggression when giving feedback

Personal Development
 Preparing an action plan for use in the workplace   1 day company in-house group training programme for 6 - 12 people £699.00 For further information or to book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: GEF002 This programme can also be tailored to meet specific needs

Pre-Programme Activity
 Delegates should bring a real-life scenario with them to the programme to enable them to practice and prepare techniques for use back in the workplace

What will the programme cover? Building Blocks of Effective Feedback
    What is effective feedback? When to deliver feedback Understanding what praise is and the differences from feedback Instant feedback

ALSO AVAILABLE AS:  One-to-One Fine Tuning

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|Effective Communication Skills at Work
Communication can be judged by the effect and impact it has on others. This hands-on programme focuses on all of these critical elements, allowing delegates to leave with a clear plan of how to improve their communication skills, enabling them to achieve the right results. This is a challenging, practical and insightful two-day programme which explores the techniques required for you to achieve positive results through your interaction with others. You will leave with a personal action plan identifying the key changes to make and skills to practice to build your self-confidence and improve your communication techniques. You will also take away tips, techniques and templates to support you in implementing your communication skills back in the workplace

Building Rapport and creating Productive Relationship’s
   Use of questioning – softening the barriers, using the right approach Listening – what to listen for, how to discern acceptance or resistance Listening to understand and not just to respond – focus on active listening

How to Influence those around you
   Requirements and process for moving someone from an entrenched position Using and controlling your emotions through words, sounds and presence to create impact Handling difficult situations and delivering difficult messages

Communicating and Presenting a Positive Image

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Is this right for me?
For those wishing to improve their communication skills with others either faceto-face, in meetings or on the telephone.  

Meetings – getting heard, being taken seriously, taking control, getting to the decision point Understanding the relative impact of phraseology Responding to others‟ ideas – sharing understanding, support and appreciation

Presenting a Positive Image
Projecting a more confident image through improved communication skills Putting communication skills into practice   2 day company in-house group training programme for 6 - 12 people £1398.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: ECS003 This programme can also be tailored to meet specific needs

Programme overview: Examining what is Effective Communication
    Clarifying how you wish to portray yourself How you are perceived by others (personal assessment/feedback) Understanding and softening perceptions and communication barriers Exploring styles of communication and experimenting with different styles How to identify hidden emotions and messages through observation Tackling difficult behaviour – effecting a change How to deliver difficult messages and maintain the relationship Recognising different behaviours and choosing an appropriate, professional response

Assessing Relative Difference
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ALSO AVAILABLE AS:  One-to-One Fine Tuning Session  Seminar Session

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|Speaking and Presenting with Confidence – Presenting with impact
During this two-day programme we will help you to transform your presentation skills, adding greater control and confidence.

What will the programme cover?
          Preparation Meeting the needs of your audience Overcoming the barriers to successful group speaking Aims and objectives - focusing on the key issues Preparing your content and delivery notes Practicing your delivery and timing Building Confidence Confidence and its effect on your audience Techniques for controlling your nerves and confidence boosters Relaxation techniques to ease anxiety

In a workshop environment you will plan, prepare, practice and deliver a number of presentations. Some will be recorded for you to view and you will be given feedback on how to enhance your approach and delivery. You will leave with some tricks of the trade and increased confidence to enhance your delivery and engage any audience.

Is this right for me?
Suitable for individuals who are required to speak or present in front of others and wish to project a professional image and develop their skills and confidence.

Programme overview: Speaking and presenting to groups with a greater confidence and professionalism
       Plan and prepare your presentations more effectively Dealing with limiting beliefs around confidence Focus attention on the key issues whilst gaining audience acceptance of your message Keeping your audience engaged with enthusiasm and clear communication Use the correct visuals to keep interest and enhance your message Interact with your audience, taking questions and feedback Whilst planning, preparation and practice time is available on the programme, delegates will be required to give some thought to the subject matter they wish to practice on the programme

Delivery Skills
      An evaluation of your body language and image Positive language and appropriate gestures Sound interested, enthusiastic and professional when projecting your voice Connect and interact with your audience Top techniques for influence and credibility Use effective and appropriate visual aids   2 day company in-house group training programme for 6 - 12 people £1398.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: SWC004 This programme can also be tailored to meet specific needs

Pre-programme activity

ALSO AVAILABLE AS:   One-to-One Fine Tuning Session Seminar Session

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|Speaking in Public with Authority and Confidence – Making it memorable and engaging
You are already comfortable with smaller audiences; you find your nerves are mostly under control and you have experience with presenting at a senior level. This fast-paced, motivational and highly stretching interactive programme is for you. Your highly experienced facilitator will coach you through a variety of challenging exercises to enhance your natural style of presenting. Individual feedback and recordings will add to the experience and give a foundation for future success.

What will the programme cover? The Audience
    Understanding the audience, its needs and expectations Holding the audience‟s attention – stay in control Using questions and objections as opportunities Maintaining your credibility

Voice and Image
    Breathing and voice projection Boost your vocal energy Make any nerves work for you Body language that inspires

Is this right for me?
This programme is for, directors, senior managers and professionals who find themselves presenting to larger audiences.

Language that Works
   Repetition, pausing and summaries Using words which are natural and unforced. Avoiding business speak Positive and dynamic language Conveying passion Storytelling, ice-breakers and mood makers Creating empathy and feeling for your audience Using word pictures Isolating the key messages   2 day company in-house group training programme for 6 - 12 people £1398.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: SIP005 This programme can also be tailored to meet specific needs

What will I learn?
       Understand how to build a logical and attention-holding structure Meet your key objectives with flexible delivery techniques through NLP Making it memorable - construct compelling openings and closures When to use dynamic visuals Remain relaxed even when things don‟t go to plan The use of silence and pauses for maximum impact Perfect your personal style

  Delivery
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Pre-programme activity
 You will be required to bring a ten minute work related presentation with you to maximise the time available. A recording of your delivery will be provided for on-going feedback and development.

ALSO AVAILABLE AS:   One-to-One Fine Tuning Session Seminar Session

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|Developing Your Personal Impact and Relationships
This programme will enable you to think differently about your day-to-day interactions, assess your own style and identify ways to develop new and highly effective approaches to building and managing more productive relationships. It will introduce you to the business benefits of understanding your own and others' Emotional Intelligence and using it to your advantage.

Social Styles in Practice
   What are the different social styles and which is your comfort zone? How do you display this preference and how does that affect your communication with others? How to develop flexibility between the styles to build more effective relationships with all styles

Is this right for me?
If you‟re looking to improve your interpersonal relationships and reflect on what you are currently achieving compared to what you want to achieve this workshop style programme will give you the environment, support and guidance to create your personal strategy for improvement.

Dealing with Conflict
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What will I learn? Perception of Yourself and the Image Portrayed to Others
   Defining assertive, aggressive and submissive behaviour – how do others perceive you? Identifying the „emotional footprint‟ you want to leave with others Presenting your point of view - helping others shape and develop their ideas of you


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How to deal successfully with negative behaviour Understanding the need for conflict and how to use it to your advantage Handling personal attacks professionally and dealing with sensitive issues confidently Making positive changes in your interpersonal style to fit your personal strategy Developing your skills when giving and receiving feedback Developing active listening skills and effective questioning techniques

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Defining and using Emotional Intelligence
   What is Emotional Intelligence (EI)? Using and developing EI in the workplace The business benefits of using EI in the workplace

Strengths, Weaknesses, Tips and Techniques
   The dynamics of interpersonal relationships The essence of assertiveness and its value for you personally and in the workplace Adopting appropriate body language and voice tone to be consistent with the message you intend

2 day company in-house group training programme for 6 - 12 people £1398.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: DPI006 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:   One-to-One Fine Tuning Session Seminar Session

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|Handling Difficult People and Situations
This one-day programme provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances. You will learn how to understand other people‟s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the programme with a set of handy reference cards to remind you of key skills and techniques learned.

What will it cover? Developing an Understanding of Behaviour
   Understand why people behave the way they do Emotional impact of behaviours – yours and theirs Encouraging others to change non-productive work behaviour styles

Forging Positive Working Relationships
  Adopting a positive approach to your relationships with others Creating an open and honest working environment through constructive feedback

Is this right for me?
If you are looking to develop a more confident approach when dealing with difficult situations, this programme will give you the tools and techniques you need.

Managing Difficult People
   Recognise negative and aggressive behaviour patterns Understand and manage the situation rather than the person Identifying and dealing with the underlying causes of difficult behaviour

What will I learn?
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Pre-programme activity

Understand the theory behind workplace behaviour Forge positive working relationships with difficult or uncooperative individuals Approach conflict situations with increased confidence in an appropriate and timely manner Adopt a confident, professional and appropriate style when faced with difficult people or situations Plan your personal strategy for dealing with difficult situations

Adopting a Confident, Professional and Appropriate Style
    Managing feedback on the impact of personal communication Recommendations to build a confident and professional approach A toolkit to be combined and adapted to suit your individual situation Planning Your Personal Strategy   1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: HDP007 This programme can also be tailored to meet specific needs

To gain the maximum benefit from the programme, you will be sent a preprogramme questionnaire to complete which asks you to consider current expectations. This will help you set the context of the programme and the information you provide will be used on the day as part of the activities .

ALSO AVAILABLE AS:   One-to-One Fine Tuning Session Seminar Session

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|Influencing and Persuading for Managers – With an introduction to Negotiation
This is a manager level programme aimed at enhancing existing abilities in communicating your ideas, messages and objectives and understanding the effect or impact you have on others. The combination of group learning, feedback in a supportive environment and practical exercises, means that you will leave with a real sense of what you can personally achieve. You will also complete a comprehensive communication style questionnaire and the outputs will help you develop a priority list of your key skills and techniques as learned from the programme.

What will it cover? Developing Your Communication Skills
   Defining communication and the communication process Your personal communication style Self-analysis and skills audit

Effective Interpersonal Communication  Persuasive and Influential Communication
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Is this right for me?
If you are a manager who is frequently required to influence and negotiate with others, or not achieving your ideal outcomes from negotiations/issues then this programme is for you. The primary focus is to recognise and develop influencing and persuading strategies that will enable you to be more effective whilst maintaining rapport with others. The concluding section of the programme is an introduction to the core principles of negotiation to secure win/win results

Using non-verbal communication to strengthen your position Mirroring the recipients language to promote rapport Identifying and overcoming barriers to effective communication Expressing your views, ideas and requests with confidence Gaining others‟ agreement and commitment to change Using assertive behaviour Pull versus push Communicating effectively with senior colleagues Communicating difficult or sensitive messages Dealing with difficult people and situations – minimising conflict The core negotiation process when working with others Pre-negotiation – preparation and planning Concluding the negotiation – securing a win/win result   2 day company in-house group training programme for 6 - 12 people £1398.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: IAP008 This programme can also be tailored to meet specific needs

Communicating with Confidence
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What will I learn?
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Communicate in a more persuasive manner with colleagues and individuals from outside your organisation Develop more effective and creative working relationships Explain complicated ideas in a manner which aids understanding and increases the likelihood of success Communicate with increased confidence at meetings Become a more active listener and use enhanced persuasion skills to act as an opinion shaper Apply principles of negotiation to your day-to-day communication Identify your own preferred influencing style and use it to encourage others to change

An Introduction to Negotiation
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Pre-programme activity
To gain the maximum benefit from the programme, you will be sent a preprogramme questionnaire to complete which asks you to consider current expectations. This will help you set the context of the programme and the information you provide will be used on the day as part of the activities.

ALSO AVAILABLE AS:   One-to-One Fine Tuning Seminar Session

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|Conducting Effective Meetings
Is this right for me?
This programme is suitable for individuals who are required to run, conduct and lead any kind of meeting and who wish to achieve success.

Conduct a Meeting Effectively
    Using various techniques to make people interact with each other Dealing with problematic attendees Controlling flow and time Encouraging participation from all attendees

What will I learn?
      Structure and conduct meetings to achieve objectives and avoid wasting time Identify, understand and apply the PPCM approach Encourage contributions from all participants Develop communication skills and efficiently conduct professional meetings Deal with difficult situations or members Give constructive feedback

Technology in Meetings
  Video and/or audio conferencing tools Personalised feedback and input on how to make your virtual meetings work

Develop Communications Skills
      Questioning and listening techniques Identifying the key message and the needs of the audience Developing your personality to build rapport more easily and successfully Practising persuasion techniques to feel more confident in dealing with others Handling misunderstandings Maintaining assertiveness

What will it cover? Efficient Meeting Preparation
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Identifying the different types of meetings Isolating the common problems and difficulties that occur in meetings Structuring the various phases of the meeting Identifying clearly the role and responsibilities of the chairperson Adopting the appropriate tone and structure

Lead Effective Meetings with the PPCM Approach
    Pertinence: what the purpose is, other possibilities of meeting people Preparation: clarifying and communicating the agenda, topics, duration, commitments, logistics Conduct: the techniques to lead and involve the team in the meeting Measure: who should draw up the minutes of the meeting

Give Constructive Feedback
  Pursuing effective reviews Mastering summarising techniques

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1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: CEM009 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

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|Working Assertively and with Confidence
This programme is highly interactive, practical and yet supportive. It uses many different forms of learning to develop assertiveness skills and lift your self-confidence.

Linking Assertiveness, Confidence and Self-Esteem
    Distinguishing between assertive, aggressive and passive behaviour Self-assessment of your style – the associated strengths and weaknesses Recognising your own style and behaviours Techniques to build self-esteem and confidence

The programme provides practical guidance for anyone needing to develop assertiveness skills for a range of workplace situations. You will gain tools and techniques to make requests assertively, say 'no' to unreasonable demands, proactively address problems in the workplace, and to boost your confidence and build your self-esteem.
At the end of the programme, you will leave with a personal action plan identifying the key changes needed to be made, the skills to practice in order to build your self-esteem, build your self-confidence and improve your assertiveness techniques.

Handle Challenging Situations and People Confidently and Assertively
    Tackling barriers to assertiveness Confronting individual challenges which occur in the workplace Working proactively to prevent future challenges in the workplace Giving and receiving constructive feedback

Is this right for me?

If you want to become more effective at making requests of others, saying 'no' to unreasonable demands, or generally improving your level of assertiveness and increase your confidence and self-esteem then this programme will give you the guidance you need.

Assertiveness and body language
    Taking control through positive body language Responding appropriately to the body language of others in the workplace Using assertive and positive language – making your message clear Building rapport to maintain relationships

What will I learn? Understanding Assertive Behaviour
    Defining and recognising assertiveness in the workplace Examining the link between assertiveness and work/life balance Identifying and pinpointing behaviours linked with assertiveness Introduction to assertiveness techniques to say 'no' and make requests

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1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: WA010 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:   One-to-One Fine Tuning Session Seminar Session

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|Effective Time Management and Prioritisation
This programme helps to answer the age old question of “where does all my time go?” It identifies how precious time is and gives you proven techniques to effectively protect and manage it. Proven time management tools and techniques will be introduced to give you the ability to plan and prioritise effectively. This is a highly practical programme which shows you how and where your time is lost and what impact that has on you and others.

Defining Time
  What do we mean by time management? Being able to recognise what good and poor time management is

Managing Yourself
      Defining what you are expected to achieve in your role Linking your objectives to key result areas Identify your responsibilities and priorities Being able to set goals and objectives for yourself Choosing your long-term goals and how they can help your planning Defining your personal time stealers and how to deal with them

Is this right for me?
This programme has been designed for busy people who want to be able to manage their time in the most effective way possible.

Planning and Prioritising
       Identifying key tips and techniques on how to prioritise your workload Using modern planning tools to optimum effect to develop proactive planning Controlling your emails Technology – useful or not? Identifying how to balance your focus and energies when managing your time How to use the key criteria for prioritising Time management - practical application exercises

What will I learn?
By the end of programme you will be able to:  Regard time as a resource to be managed in a different way.  Identify and focus on your objectives and key areas of responsibilities.  Establish and overcome the causes of poor time management.  Identify and deal with time stealers.  Prioritise your tasks and the unexpected.

Pre-programme activity
Participants who attend this programme will need to identify what the key areas of work which they consider to be the most important to their role and the most urgent are, prior to attending the programme.

Making it Work
  Q & A session on other time management issues Practical exercise to review your time issues   1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: ETM011 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

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Leadership

and Management - Supporting your manager and leadership development
The Academy has been developed to provide the manager and leader with a defined progression route to support you through each stage of your managerial career. Below is just a selection of our programmes and pathway options. For further information and to discuss our approach in these areas please call us, we‟d be delighted to share some of our case studies with you. Core Skills – The programmes highlighted in this pathway provide the essential skills that help your transition to different managerial levels. One-to-One “Fine Tuning” Sessions – Here we focus on the specific aspects of people and team management through our highly focused One-to-One subject matter specific sessions. We get you to the “nub” of it quickly. See page three for more detail on this approach. Modular – We offer many of our leadership and management programmes in a modular format. Contact us to find out more about our modular management and leadership programmes. Essential Skills – In addition we also run a series of essential managerial/leadership skills programmes applicable to all levels of management/leadership.

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|Successful People Management and Team Leadership
Team Building, People Management and Motivation
This intensive three-day programme focuses on all the key tools and techniques required of manager‟s in today‟s fast moving business environment. The facilitator introduces real life examples and insights; you will leave with a practical toolkit of best practice management techniques. This is a rigorous and demanding programme central to your development as a manager and leader of people.    Distinguish team roles and responsibilities Create the ability to recognise and manage the different roles Maximise and maintain input and motivation - building the desire for results Theories of motivation and their impact in the workplace Practical ideas on how to motivate your team Recognise the signs of demotivation - tools and techniques to turn this around

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Is this right for me?

The programme has been designed for experienced supervisors, team leaders and managers. This demanding programme will enable you to hit the ground running in your role.

Enhancing Team Performance through Coaching and Development
    Identify the team‟s coaching and training needs Coaching skills for managers Provide recognition and feedback Respond to poor performers

What will I learn? Stepping up to your New Role
    What is required of you? Role and responsibilities The role and characteristics of successful leaders Making the transition to a manager of others Meeting the demands of your manager and team

Problem Solving and Dealing with Conflict
     A six-step technique for problem solving and decision making Deal with difficult people and situations - working towards positive conclusions Handle conflict within the team and promoting cooperative behaviour Recognise and adapt your preferred style for resolving conflict Your facilitator will coach and assist you to develop a personal application plan to implement on your return to work. 3 day company in-house group training programme for 6 - 12 people £2097.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: SPM012 This programme can also be tailored to meet specific needs

Managing Change
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Successful Interpersonal Communication
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Understanding the nature of change A model for implementing change Appreciate people‟s reactions to change and manage them effectively

Your Future Development

Personal Effectiveness, Time Management and Delegation
      Techniques for self-management Identifying key result areas Deal with information overload The process of delegation and its benefits Model for effective delegation Identify and overcome the barriers to effective delegation

Overcoming the barriers to effective communication Building relationships through positive communication Communicating more assertively in meetings Influencing and persuading colleagues

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ALSO AVAILABLE AS:  One-to-One Fine Tuning Session  Licensed Accredited Training  Modular

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|People Management Skills for New Supervisors and Team Leaders
If you are new to people management then this programme is the ideal way to gain the skills you require quickly. As a new supervisor or team leader you will return to work feeling motivated and confident that you can make a positive impact in your new role. You will also leave with a personal post-programme action plan to implement.

Effective Communication
    Overcome barriers - ensure your communications get results Assess and listen to your team‟s needs Communicate more assertively in team meetings Define feedback and how to give constructive feedback

Is this right for me?
The programme has been designed specifically for supervisors, team and section leaders who are relatively new to their role and have had minimal previous training in the fundamentals of people management. Supervisors with more experience may prefer Successful People Management and Team Leadership. See page 21

Overcome People Problems and Difficult Situations
    Deal with difficult people and situations - working towards positive conclusions Supervise people you used to work alongside Understand the decision-making process A six step technique to problem solving

What will I Learn? Defining Your Role and Responsibilities
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People Management, Team Development and Delegation
Set personal and team objectives Build a positive and successful team Recognise strengths and develop individuals' potential The process of delegation and its benefits Overcome the barriers to effective delegation Maximise and maintain input and motivation - build the desire for results Provide recognition and feedback Motivate to achieve maximum performance Link individual effort to team and organisational goals

What is required of you? - role and responsibilities Meet new challenges and changes with confidence Meet the demands of your manager and team Work with your manager to achieve your goals Establish your personal leadership style

Improve Team Performance
   Prioritise and plan for yourself and others Respond to poor performance Develop effective strategies for yourself and your team

Personal Development
 Prepare and develop a personal action plan to support your return to the workplace

Motivating the Team

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2 day company in-house group training programme for 6 - 12 people £1398.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: PMS013 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session  Licensed Accredited Training

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|The Manager's Development Programme
This practical, comprehensive and very demanding three-day programme uses psychometric tools, case studies, group discussions, management games and simulation exercises to enable managers to challenge their current way of managing in the workplace. This programme will equip participants with the knowledge and tools to deliver improved results upon their return to work.

Resource Management
   Planning, organising and utilising resources Monitoring and controlling resources Effective delegation when under time and priority pressure(s)

Is this right for me?

This is a middle manager programme, you will be responsible for the performance of other managers/team leaders and you will be accountable for a business unit or department.

Managing the Performance of Others through Coaching and Feedback
      Aligning performance to the organisational vision Setting clear performance expectations Coaching techniques to create high performers Creating the environment and opportunities for others to grow Identifying the potential in others and creating a structured development plan Providing motivational feedback and praise

What will I learn?
      

By the end of this programme you will be able to:
Identify your personal leadership style and understand the impact it has on those around you Know how to adapt your leadership style to the needs of the people you manage Lead and manage change successfully, within the business, dealing with resistance along the way Manage and organise your resources effectively to achieve business results Deal with conflict in the workplace in a positive and constructive manner Develop the performance of those around you through coaching and feedback Dealing with poor performers

Managing Conflict
    

Establishing a positive working environment Aligning personal and corporate values Identifying your personal conflict handling style Adapting your style to different situations Practical techniques for dealing with conflict and difficult people

What will the programme cover?
Personal       

Challenging and Dealing with Under-Performance
    Defining under-performance and the reasons for it Giving constructive and timely feedback Remaining credible, honest and professional Techniques for dealing with poor performers    3 day company in-house group training programme for 6 - 12 people £2097.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: MDP014 This programme can also be tailored to meet specific needs

Leadership Style The relationship between leading and managing Receiving feedback on your personal leadership style Analysing your personal leadership style Exploring self-perception and how others perceive you The impact of your style on those you manage Practical and applicable leadership models/tools Identifying your personal strengths and areas for development

Change
       Initiating and leading change - your role as a manager and a champion Organisational culture and its impact on change initiatives Communicating change and delivering difficult messages Managing change on a day-to-day basis - plans into action Linking change to the business strategy Gaining commitment to the change and dealing with resistance Encouraging change, creativity and innovation

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session  Modular  Licensed Accredited Training

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|Performance Management and Coaching
This practical two day workshop style programme will provide all of the essential skills and knowledge to manage and motivate other people to achieve their best performance. You will explore the link between high performing individuals, teams and their business. You will develop your feedback skills, handling difficult or demotivated people and learn to celebrate success.

Managing and Motivating for Individual Performance
   The link between motivation and performance including practical approaches for managing differing performance levels Identifying your personal leadership and coaching style Changing your personal leadership style to get the most from the individual performer Improving and developing performance What to do when the performance plan doesn‟t work Creating and implementing opportunities for learning based on personal styles Praising and celebrating good performance The performance coach – spotting opportunities and keeping it informal and positive Celebrating success Monitoring and evaluating performance (gathering performance data and evidence) Providing clear and motivational feedback on a regular basis to improve individuals‟ daily performance Encouraging self-appraisal and review

Is this right for me?

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     

The programme is suitable for individuals who have performance coach responsibilities (evaluating and managing others „work) and need to help people achieve their potential.

What will I learn? By the end of this programme you will be able to:

 
 

Understand the link between effective performance management and business results Monitor and measure performance against agreed goals Run regular appraisal meetings to encourage your team to reach agreed goals and pick up any development opportunities Confidently deal with difficult performance issues positively for all involved Recognise when to give formal and informal motivational feedback

Managing Under-performers
   

Pre-programme activity

You will be asked to think about the way appraisals and performance is currently handled in your workplace What you like and dislike and specific situations you would like to discuss on the training programme

Identifying what constitutes poor performance Handling difficult people in a fair and confident manner Encouraging them to find solutions and take ownership Understand disciplinary and grievance procedures Understand your role in grievance and disciplinary situations

What will the programme cover?
The Value of Performance Management  Defining performance management - what it is and why it matters  The benefits of effective performance management  Looking at common reasons for underperforming  Exploring your role as a performance manager and coach – how to get the best from others  Setting clear expectations, SMART and behavioural objectives

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2 day company in-house group training programme for 6 - 12 people £1398.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref:PM015 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session  Licensed Accredited Training

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|Critical Conversations for Managers
Whether you are saying 'no' to a request, communicating bad news, dealing with poor performance or recruiting, critical conversations happen throughout the year.

Developing a High Performance Mind-Set
   Constructing a strategic line of sight for objectives The link between performance and company / team reputation The links between motivational objectives and measurable business results Create personal ownership – the value of walking the talk

By using a simple four-step process every conversation can be made more effective for both parties. During the programme there will be opportunity to practice a variety of real life situations so practical learning can be taken back into the workplace.

Setting objectives to excite and motivate
    Understanding the performance elements of goal setting Simple tools to help set the goals people want to achieve Imaginative goal setting so people can see, hear, touch and taste success Setting goals using SMARTER and PACES

Is this right for me?

This programme is suitable for people who manage others and have had little exposure to critical or difficult conversations. It is also suitable for managers who conduct performance reviews. This programme will help give confidence in delivering the difficult messages as well as setting the direction of critical conversations.

What will I learn? By the end of this programme you will be able to:
       

The Power of Feedback
    Five-step feedback planner and receiving in the moment feedback How we describe specific observable behaviours Tackling the issue not the person Practicing Push and Pull for feedback conversations

Pre-programme activity

Create personal ownership in performance improvement Manage the critical performance review conversation Committing to the way forward – in partnership Give effective feedback Deliver bad news and sensitive issues with empathy Effectively resolve conflict Manage emotion in reaction in both yourself and others Face into difficult decisions

Dealing with Poor Performance
      Exploring the options to tackle poor performance Examining the behaviours in and around „poor performance‟ Assessing individuals from skill and will Challenging our assumptions – what‟s the evidence 1 day company in-house group training programme for 6 -12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: CCM016 This programme can also be tailored to meet specific needs

In order to gain the maximum benefit from the programme, you will be sent a pre-programme questionnaire to complete which asks you to consider current expectations. This will help you set the context of the programme and the information you provide will be used on the day as part of the programme activities.

What will the programme cover? Critical Conversations
   

Identify the sensitive issues that are critical to your business What makes a critical conversation different from the rest Avoiding conflict at the key touch points Staying in control of emotions

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

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|Effective Change Management
This programme introduces managers to a range of change management applications, techniques and tools that ensure your change is successful. The programmes provides you with the opportunity to explore your own change situations and also practice using a selection of practical change tools and techniques specifically designed to support your implementation of strategic change within your organisation.

Decide on a Suitable Change Approach
   Avoid pitfalls and produce balanced plans for organisational change Use the change cycle to maximise your success Uncover the enablers and constraints within your change

Select the Appropriate Tactic for Implementation
        The type of change to be introduced and the implications Choose the best managing style for every aspect of change Change start points: top-down, bottom-up or pilot sites Agreeing change targets and objectives Clarify the role of leaders and other change agents Identify the skills and qualities of effective change agents Use the change curve to overcome individual barriers to change Prepare motivational communication plans

Is this right for me?

Suitable for managers and senior managers who have the responsibility for implementing and leading the introduction of change initiatives and wish to enhance their knowledge and skills in strategic change management.

What will I learn? By the end of this programme you will be able to:
      

What will the programme cover? The Need for Change
 

Identify the types of change that occur in organisations Identify the main components that are involved in planning change Appreciate the range of issues and complexities involved in change management Understand the main responsibilities when leading people through periods of change Recognise the main barriers to change and establish how change can impact on managers and staff Create strategies for overcoming resistance to change Engage others to build their commitment to the required change Use a series of tools and techniques to analyse, introduce an monitor change

Monitor Progress and Maintain Momentum
  How to use appropriate measures to monitor and review the progress and results of change Identify the techniques that drive change forward and avoiding a return to the past

Personal Development
  The opportunity to practice with a range of change techniques The preparation of a personal action plan to assist with your on-going development   1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: ECM017 This programme can also be tailored to meet specific needs

Create the Right Conditions for Successful Change
   

Enhance your ability to identify the strategic rationale for change Understand the nature of change from strategic to personal levels Learn how your organisation's culture can impact on change The importance of understanding the framework that will help implement change Employ the change kaleidoscope to identify the key elements in defining context Use stakeholder mapping to appreciate who will be affected by the change and what action to take

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session  Licensed Accredited Training

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|Effective Delegation
Being able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – after all you‟re likely to do a much better and quicker job and let‟s face it it‟s going to take more time than it‟s worth to explain to someone else how to tackle the task. This all too common view only leads to disaster – lack of delegation will lead to you slowly drowning in work. This enlightening oneday programme will give you the confidence to let go of tasks without losing control and give you the skills to use delegation as a motivational tool to increase performance.

What will the programme cover? Introduction to Delegation
        Why delegate? What does delegation mean? What cannot be delegated and why?

The advantages and disadvantages of delegation Delegation at work – a practical approach
The difference between delegation and “dumping” What happens when delegation does wrong Delegating tasks to your team – a planned approach Setting targets and measuring performance Evaluating the effectiveness of your delegation style Matching your delegation style to suit individuals Learning how to trust and give respect Understanding your team‟s expectations Managing team member‟s self-esteem; the delegation process Developing your staff and yourself in tandem The benefits of smart delegation decisions Planning – the map of your destination Monitoring your team‟s time effectiveness Time as currency – spend it wisely, spend it well

Is this right for me?

This introductory programme is suitable for all supervisors, team leaders and managers who need to boost their delegation skills to improve the efficiency of their teams.

What will I learn? By the end of this programme you will be able to:
  

Breaking down the barriers to delegation
   

  

Improve productivity and efficiency through effective, intelligent and planned delegation Use your delegation style to identify the tasks that can and can‟t be delegated, according to the strengths and weaknesses of the team Strengthen your ability to delegate more varied and demanding tasks by accurately assessing the training and development needs of your team and implementing cost effective solutions Ensure that new working arrangements improve work quality as well as quantity Assess the risks of delegation accurately and plan for all eventualities Ensure you and all your team remain motivated, contributing appropriate skills and developing new ones to manage and complete activities and projects successfully

Where do you and your staff want to be?
    

Delegation and team efficiency

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1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: EFD018 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

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|The Creative and Innovating Manager
This is a highly practical and “hands on” one day programme which we have designed to be a catalyst for innovation and creativity! Based on the latest thinking and best practice used in problem solving, the programme ends by providing you with a reporting template designed to secure senior management and stakeholder endorsement for change.

Storming
     Problem, what problem? Impact versus degree of difficulty Effectiveness versus efficiency Planning how to manage the creative change Constructing a report for management and key stakeholders to endorse change The preparation of a personal action plan to assist your on-going development

Is this right for me?

If you are a manager or project leader looking to find innovative and creative ideas for problem resolution, then this programme is for you. It will encourage you to resolve workplace problems by dispensing with the traditional theory, and focus on innovation and creativity to get results.

Making change happen

What will I learn? By the end of this programme you will be able to:
     

Personal Development

What will the programme cover? The blank sheet of paper
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Develop innovative and creative skills to assess and solve your workplace problems Make more effective use of your own and colleagues‟ creative thinking skills Assess the impact on the business of your creative recommendations Use “silent storming” to lead innovative and creative problem solving sessions Understand how to present new ideas to secure the “buy in” of others to implement change Construct a report that clearly outlines the thinking process, conclusions and recommendations for making change happen

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1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: CAI019 This programme can also be tailored to meet specific needs

“What if?” Tapping into the minds of others to find ideas Thinking “why not?” as opposed to just “why?”

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

Working together generates innovation and creativity
   Creating the right environment for others to work creatively together Thought association – what is the real problem here? Innovation at work!

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|Managing the Talent within your Team
In today‟s competitive marketplace the manager who can provide continual development for their team stands head and shoulders above the rest. This one day programme will give you practical advice on how to best create an environment conducive to the development of your team. In exchange you will increase the efficiency and effectiveness of those around you and your team.

Performance Analysis and Performance Gaps
     Recognise positive and negative critical incidents Assess development needs through the use of skills, knowledge and behaviours to focus learning Using techniques such as SWOT, team self-assessment and job skills matrix How to agree motivational development plans The measurement of learning outcomes

Is this right for me?

This programme is suitable for anyone who manages others and is enthusiastic about the continued development of their team. The programme is designed to help you play an active role in their growth within the workplace and gives you the skills and ability to increase their future potential. If you really are keen to encourage learning and development in the workplace this programme is for you.

Creating the Environment where others can grow
    The qualities and skills of an effective developer Excite and motivate the willing and not so willing learner Identify and create development opportunities within the team Encourage peer review and shared learning

What will I learn? By the end of this programme you will be able to:

     

What will the programme cover? Developing talent – the essential for survival
 

Use simple techniques to analyse team members development needs Identify competency gaps and devise development and training plans Demonstrate how to address both personal and job related learning needs Explain how to develop and motivate four “types of performer” using a motivational matrix Monitor development results and conduct motivational review meetings Employ a range of feedback skills to stimulate team member thinking and learning Employ a coaching style of leadership to enhance team member confidence and accelerate learning

Essential Skills for Developing Others
   The motivational performance review Inspiring feedback conversations that get results Objective setting to assist personal development

Coaching as a Development Tool
      A review of the key steps to effective coaching How to lead a successful coaching session Assisting your team to identify their own learning Creating the conditions so staff resolve their own problems 1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: MYT020 This programme can also be tailored to meet specific needs

Why is the development of others a critical business skill for managers? Understanding the benefits and pitfalls of development

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session  Seminar Session  Licensed Accredited Training

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|The Newly Appointed Manager
We have designed a programme that allows the new manager to build their confidence, understanding and skills in the people and team management discipline. This is an intensive two-day programme allows the manager to focus on combining the essential skills of time management, people resource management, leadership skill and performance and change management. This programme will provide you with a thorough grounding in the principles of managerial practice and excellence. Is this programme right for me? The programme is suitable for new managers with some experience at managing or for those with little formal management training who are seeking an introduction to management techniques. What will you learn?  Recognise the pitfalls and common mistakes made by newly appointed managers  Prioritise your managerial time and delegation matrix  Plan your management priorities and those of the team  Maintain and develop team motivation levels  Work with understand the need for change within your business area What will the programme cover? The Qualities of a Successful Manager  Identifying the behaviours, skills and qualities of an effective manager  The five key principles of the successful manager in the 21st century  Setting MT goals for your team  Building your manager brand and gaining credibility The Effective Management of Time  Management prioritisation and time matrix  Planning and organising the team  Working and operating under pressure  Management delegation, follow up and review Leading People and Building Teams  The behaviours of high performing teams  Stages of team development and dynamics  Motivation and the “five needs approach”  Developing team and individual competency  Skill gap analysis  Keeping the team on track and measured Managing Performance  Setting MT goals and performance indicators  Giving managerial feedback and difficult messages  Managing difficult people, conflict and change  Managing the people you used to work along side The Need for Change  Levels and types of strategic change  The manager‟s role with change and how to influence  Leading through change Engaging Others  Developing effective working relationships  Managing stakeholders  Influencing and managing those around you – up, down and sideways Personal Development Planning  Preparing your action plan to take back into work   2 day company in-house group training programme for 6 - 12 people £1398.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: NAM033 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session  Licensed Accredited

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|Facilitation Skills
Programme Overview Facilitators help others to maximise their contribution in groups and teams by creating a supportive and outcome focused environment. We have designed this programme to allow you learn a range of tools and techniques that generate enthusiasm and effect results. The role of the facilitator has become increasingly important and this one-day programme will provide you with the knowledge, skills and a variety of techniques used by the facilitators here at Tangerine Ape. Is this programme right for me? The programme is suitable for all individuals who manage others and want to improve their ability to facilitate group and team situations in the workplace. What will I learn on this programme? By the end of this programme you will be able to:  Define what facilitation is  Identify the facilitators role, responsibilities and qualities  Understand your personal style based on a number of facilitation rating indicators  Be able to achieve consensus and understand your impact on the group  Techniques for maintaining group energy and participation  Managing and dealing with group conflict, difference of opinion and ambiguity What will the programme cover? The Characteristics of Effective and Powerful Group Facilitation  What is facilitation and what is the process  The benefits of facilitation to others and the business  Establish the role of the facilitator  Skills and qualities of the facilitator How to Structure a Facilitated Session  The stages of facilitation  Clarifying group outcomes  Assigning and understanding roles and responsibilities within the group  Tracking progress by the group and individuals  Keeping control of time and action points Communication Skills for Facilitators  Listen and question – to pick up clues and signs from the group  Facilitation skills to keep the group engaged  Assertively control the group to keep focus on the outcomes  Recognise when decisions need to be taken The Dynamics of the Group  Learn how to observe and understand group behaviour  Identify participants needs and expectations  Ensure engagement of all  Guide the group to decisions and conclusions Managing Conflict  Differentiate between constructive and destructive criticism  Adopt positive techniques for dealing with conflict  Techniques for dealing with difficult people and groups Personal Development  Preparing an action plan for use back in the workplace

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1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref:FAS034 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

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Essential Skills Programmes for the Manager and Leader
We also run a series of Essential Skills programmes
applicable to all levels of management and leadership. Below is just a selection and brief overview

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|The Presentation Café
This is a one-day highly focused presentation skills programme which will give you the opportunity to thoroughly practice and perfect your presentation skills. The emphasis here is very much on honing your presentation delivery skills, gaining invaluable coaching and feedback from an expert and your peers. You will also receive recordings of your presentation sessions.

Is this right for me?
This programme is ideal for those who have experience in delivering presentations and are looking for further feedback on how they can refine their presentations skills.

What will I learn? By the end of the programme you will be able to:
     Create a compelling presentation structure Deliver your message clearly using multimedia tools Make your presentations memorable and create an impact Project confidence and authority using your voice and body language Deal with the audience and handle challenging situations   1 day company in-house group training programme for a maximum of 6 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: PRC021 This programme can also be tailored to meet specific needs

Pre-programme Activity

You will be required to bring along one of your presentations. It could be a presentation that you have delivered and would like to improve or one that you need to deliver in the near future. This will be used as the material for you to work on during the programme.

Programme Overview:  Two practice sessions with personalised feedback and input on
Please Note:

further tools and techniques to refine your presentation delivery skills

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

The maximum number of delegates for this programme is six. This is due to the nature of the programme and to allow each delegate appropriate time to fine tune their skills.

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|Managing Upwards
This innovative one day programme addresses a fundamental issue facing the majority of today‟s workforce. Managers can sometimes place unfair demands on our time, this programme will teach you how to be assertive and gain control and more importantly manage your manager for a more effective and efficient working relationship.

Is this right for me?
We have designed this programme for people who want to have more influence and authority when dealing with those senior to them. This programme will be beneficial for PA‟s, supervisors, team leaders, first line mangers and anyone who needs some tips on how to manage their manager.

Programme overview:
 Assess your current strengths and weaknesses when communicating with the upper levels of the management team How to understand the different management styles that exist within your organisation and the business/corporate world Recognise the management styles of your senior managers and understand how to compliment these styles through your own working methods Examine effective tools to work with your manager for successful prioritisation of tasks Discover the importance of two way communication and how to implement it effectively Understand how to motivate your managers for increased performance Learn how to successfully delegate to more senior members of staff


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What will I get out of this?
    Development of mutually beneficial relationships to gain the respect of more senior members of the team An understanding of “managing upwards” to help implement effective strategies for dealing with difficult and tense business situations More control of your career path through self-development and assertiveness; ensure your manager understands your point of view Alignment of the needs of yourself, your manager and your organisation for great results 

1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: MU022 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

Personal Development
 Draw up an action plan to ensure your new skills are successful in your workplace as a result of attending this programme

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|Emotional Intelligence for the Manager and Leader
For those working in environments where there are frequent and challenging interactions with colleagues and customers. Particularly useful for those who need to understand the underlying nature of their own and others‟ responses, and who want to improve the quality of their interactions.

Is this right for me?
This programme is about understanding how emotion affects work performance and relationships in the workplace. It demonstrates how to ensure emotions can be controlled and focused into greater „task efficiency‟ and „relational effectiveness‟. A combination of insight, skills and abilities are identified and undertaken to enable you to drastically improve your ability to grasp what is driving a particular situation and adapt your behaviour to gain the most beneficial outcome.

Programme Overview: Understanding how emotions work
       The relationship between emotions and intelligence The root cause of emotion How emotions can effect everything we think, feel and do The three families of emotions The difference between emotions and feelings Why we become emotionally over sensitive How to avoid emotional confusion   1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: EIM023 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

How to manage and control one’s own emotions
    The difference between reaction and response The relationship between emotion and motivation Identifying the learned beliefs that shape many of our emotions Increasing self-motivation

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|Conducting Effective Appraisals and Performance Reviews
This is an essential programme for anyone in a people management role who struggles to obtain positive outcomes and changes in behaviour from an appraisal or performance review process. For a more detailed and indepth programme you may want to take a look at our Performance Management and Coaching programme.

Developing individuals and team members
   Establishing training and coaching needs within the appraisal and performance review cycle Appropriate motivational tools and techniques Dealing with the “difficult” appraisal or performance review

Is this right for me?
Too often appraisals and performance reviews become an adversarial meeting where the manager has difficulty getting their point across successfully and the team member becomes defensive. This programme will give you a number of approaches, and techniques to ensure that the appraisal and performance reviews that you conduct are structured, productive and positive meetings.

Performance communication skills
  Effective performance language and communication skills Summarising to obtain performance agreement and buy-in

What will the programme cover? What are appraisals and performance reviews?
   What is performance management Understanding the cycle of performance Examine where you are now   2 day company in-house group training programme for 6 - 12 people £1398.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: CEA024 This programme can also be tailored to meet specific needs

Setting clear objectives
    Selling the value of having performance objectives Clarifying roles and purpose on the appraisal Defining and understanding performance standards Working with SMART objectives – drilling into MT objectives 

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

Assessing and monitoring performance
   Managing performance Reviewing performance measure Delivering performance feedback

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|Interview and Selection
This programme is for anyone involved in the recruitment and selection process in any way – particularly managers who are recruiting new individuals into their own teams.

The selection interview
      Working with a clear structure Building a relaxed atmosphere to improve communication flow Using different questioning techniques Managing your “emotional filters” Active listening Non-verbal communication and body language

Is this right for me?
Do you find yourself panic recruiting; taking the best of a mediocre bunch just to fulfil a need? Is your employee turnover higher than your competitors? Are your operations at risk because you can‟t find the right people or keep recruiting the wrong ones? Are you new to recruiting and interviewing full stop? Failing in the recruitment and selection process can do more damage to your business than almost any other factor.

Getting it right
    Learning from others mistakes Current legislation Avoiding the “halo” and “horns” effect Balancing your initial reactions

What will the programme cover? Interview and selection
      What is an interview? The purpose of the interview Understand the “selection process” Examine the selection “flow” model When to interview Always “fishing”

Practice makes perfect
 Conducting the interview – putting into practice sessions

Preparation
    Clearly defined competencies – what are they and what are you looking for? Screening and filtering Use and create person specifications Making it work for you – planning and preparing for the candidate

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2 day company in-house group training programme for 6 - 12 people £1398.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: IAS025 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session  Licensed Accredited Training

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|Motivating Teams and Individuals
This programme has been designed for mangers, team leaders and supervisors who wish to develop excellent morale and high quality performance for all team members.

Is this right for me?
Motivating the team member is a key part of any manager‟s role. This highly practical programme helps delegates to establish practical strategies to motivate their team for optimum performance, no matter how testing the times. It shows you how to identify common demotivators and prevent these from attacking morale. You will learn effective communication techniques to ensure everyone is working to the same objectives, and improve your skills in understanding the unique needs of individuals to heighten motivation on a personal level.

What will the programme cover?
             Recognise the signs of de-motivation Motivating through achievement Realise what de-motivates people Identifying what can make a team fail, and practical ways to address it How to motivate without incentives Handle de-motivated individuals effectively Learn practical ways to apply theories of motivation Identify individual motivational factors The 4 R‟s of motivation Apply different styles depending on the task, the team and the individual Acquire tools and techniques for decisive leadership Learn how to deliver and use feedback as a motivational tool Develop motivational behaviour

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1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: MTI026 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

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|Managing Remote Teams
This programme has been designed for managers who work remotely from the team they lead.

Is this right for me?
Physical distance between managers and their teams raises barriers to communication and presents leadership challenges that if not managed properly result in poor team spirit and performance problems. Whilst some functions have historically had a significant element of remoteness (e.g. sales and service), more and more people from all functions and levels in organisations are working remotely at least some of the time. This growth in remote working has been facilitated by technical and cost improvements in remote technologies as well as flexible working opportunities being demanded by employees and promoted by employers and of course globalisation. Don‟t let the challenging aspects of managing from a distance adversely affect your team‟s morale and productivity without learning how to address them. This programme will show you positive ways to address issues of remoteness and equip you with practical tools to increase moral and lead your people and teams to success.

What will the programme cover?
          Understanding the purpose of management in the context of leading remotely Problems caused by remoteness for managers and their teams The increased importance of fundamental management skills and methods Roles remote managers need to play Creating the right environment and situation for people to succeed How delegation needs to change to be successful in remote working scenarios Coaching remotely to develop confidence & competence and to retain sufficient control Key reasons for failure in remote working Developing and maintaining remote team spirit Getting results, commitment and action from the team

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1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: MRT027 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

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|Advanced Facilitation Skills for Manager and Leaders
Managers and supervisors who want to develop a more effective non-directive leadership style, in team situations and anyone wanting to make group situations more effective.

Is this right for me?
This is a programme that will give you the skills and techniques required to get the most out of facilitation in all challenging group situations, not just formal meetings. This is not about chairing meetings but about stimulating group dynamics in focus groups, team development workshops, project meetings or committees.

What will the programme cover?
                    The role of facilitator Appreciate the difference between “process” and “content” Understanding group dynamics Levels of intervention for the facilitator Determine the skills required Agree what is expected of the facilitator People task issues The ability to stay neutral when necessary What does and doesn‟t work Develop mental resilience Be firm without causing upset Handling different situations The emotional cycle of change Catalytic skills Interventions tat stimulate the process Establish ground rules Problem solving techniques The mastery ladder Closing down the session Gaining agenda commitment

 

1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref:AFS028 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning

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|Introduction to strategy and strategic design
This programme is focused on the practical elements of strategic planning and decision making. We will work with you to begin to develop your strategic mindset when planning and making decisions in your organisation. Designed specifically for managers, supervisors and team leaders who want to develop their strategic awareness and strategic thinking capabilities, so they can influence the direction of their business/function and deliver to their full potential.

Strategy – the “nuts & bolts”
          The five steps strategic planning model Where are we now? Where do we need to be? Where do we need to be? Creating a clear and vivid future state – “HOG” What battles do we need to win Creating strategic identity and value Strategy map – completing your map Defining success Celebrating milestones

Is this right for me?
Designed to introduce you with ways to consider and apply strategic thinking tools to plot the course needed to maximise the potential of the business and function.

What will the programme cover?
Creating Strategic Management Thinking
  Setting and creating clear direction for the function/department/business Creating competitive advantage

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Practical Strategic Analysis
         

Effective Strategy Formulation

Analysis and evaluation of the external environment through the use of practical tools How to analyse business performance How to identify opportunities and threats Examining what is corporate strategy, business unit strategy and functional strategy Developing strategy that fits with your business Creating strategic choice – building sustainable competitive advantage Practical activity/case study to enable you to apply the learning Measuring the plan against stakeholder interests Keeping the plan flexible and adapting to changes in the business and external environment Developing and adapting your long term objectives

1 day company in-house group training programme for 6 - 12 people £699.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: ISS029 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session

Evaluating your Strategic Plan

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People Insight
We incorporate these tools into our:

and

Feedback

Tangerine Ape offer a comprehensive range of 360 Degree Feedback and Psychometric tools which are designed to help the individual and team understand their strengths and where they can improve their performance.

   

Leadership and Management Development Programmes Team Development Programmes Team Coaching Programme One-to-One Fine Tuning Sessions

Our Psychometric and Self-Assessment solutions support individuals in being able to determine their personal styles, improve self-awareness and are integral components within our learning design and delivery. - We also offer People Insight and Feedback tools as stand-alone development solutions.

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|The E.I. 360 View – For All Employees
The Emotional Intelligence View 360 assesses key emotional intelligence competencies in each of the areas of Self-Management, Relationship Management and Communication. The comprehensive 360 degree feedback report is designed to enhance both self-awareness and relationship management skills.

What does it measure?
Emotional Intelligence View 360 measures 17 critical emotional intelligence competencies helping you recognise, understand and manage your interpersonal behaviour and emotions effectively. Emotional Intelligence View 360 provides a comprehensive summary feedback report, comparing self-perception to those of rater categories chosen by your organisation and including a practical individual effectiveness plan to facilitate professional development.

Applications
Tangerine Ape uses this development tool in coaching, management, team and some of our personal impact and effectiveness programmes

At a glance:
       74 Questions 17 Competencies Aimed at all levels Available as self-assessment Online questionnaire Flexible, comprehensive reporting Branded to your company

Please contact us for pricing structure and further information

Need a 360 Degree Feedback Coach?

|We also facilitate 360 Degree Feedback Development Sessions. Contact us to find out more and view sample reports. 43 | Page www.tangerineape.com

|The Team 360 View – For All Teams
At a glance:
Team View 360 is a comprehensive tool for understanding and enhancing team effectiveness and performance. This 360 degree feedback tool is ideal for bringing focus to the team development process by tracking team performance through each individual.       31 Questions 7 Competencies Aimed at all teams Online questionnaire Flexible, comprehensive reporting Branded to your company

What does it measure?
Team View 360 measures each individuals scores compared to the team members‟ and the teams‟ overall average scores. It uses 31 team orientated behaviours within 7 major 360 degree feedback competencies:        Problem solving Planning Controlling Self-management Managing relationships Leading Communication

Please Contact us for pricing structure and further information

Need a 360 Degree Feedback Coach?

Scores can be viewed as raw score averages or standardised scores. The assessments and results are confidential and team member‟s ratings remain completely anonymous. These results are used to produce a powerful, graphical report with an easy-to-follow Personal Effectiveness Plan for each team member, providing each team member with a better understanding of his or her strengths and development areas.

|We also facilitate 360 Degree Feedback Development Sessions. Contact us to
find out more and view sample report.

Applications
Team View 360 is ideal for use within team building programmes, shaping the team development focus and converting team intentions into individual actions.

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|The Manager 360 View – For Managers
Manager View 360 is a comprehensive 360 degree feedback tool aimed at supervisory, middle to senior managers who would prefer a more detailed analysis and comprehensive development tool. With Manager View‟s rigorous, in-depth report of strengths and development needs and appropriate feedback, individuals can accomplish continuous self, team and organisational advancement.

At a glance:
      100 Questions 20 Competencies Aimed at supervisors to senior managers Online questionnaire Flexible, comprehensive reporting Branded to your company

What does it measure?
Manager View 360 assesses twenty critical managerial competencies required for effective leadership and managerial effectiveness. The 360 degree feedback competencies are divided into four major areas based on extensive job analyses of managerial positions in diverse industries:     Leadership/Performance Management Interpersonal Communication Problem Solving

Please contact us for pricing structure and further information

Need a 360 Degree Feedback Coach?

|We also facilitate 360 Degree Feedback Development Sessions. Contact us to
find out more and view sample report.

Manager View 360 provides a comprehensive summary 360 degree feedback report, comparing manager self-perception to those of rater categories chosen by your organisation, and including a practical individual effectiveness plan to facilitate professional development.

Applications
Manager View 360 is a 360 degree feedback tool ideal for use in: management coaching; management development programmes; supervisory training and to support appraisals and professional development planning sessions for managers

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|The Leader 360 View – For Senior Managers
Leader View 360 is aimed at senior managers and directors and will help your organisation to focus on enhancing overall leadership effectiveness. Leader View 360 is less comprehensive than Manager View 360 but provides a concise and brief 360 degree feedback assessment, focusing exclusively on critical leadership behaviours required for competitive performance in today‟s organisations.

At a glance:
       35 Questions 7 Competencies Aimed at senior management Available as self-assessment Online questionnaire Flexible, comprehensive reporting Branded to your company

What does it measure?
Leader View 360 assesses 35 critical leadership behaviours in 7 core competencies required for effective leadership in the 21st century:       Planning Problem Solving Controlling Self-management Leading Communicating

Please contact us for pricing structure and further details

Need a 360 Degree Feedback Coach?

Leader View 360 provides a comprehensive summary 360 degree feedback report, comparing leader self-perception to those of rater categories chosen by your organisation and including a practical individual effectiveness plan to facilitate professional development.

|We also facilitate 360 Degree Feedback Development Sessions. Contact us to
find out more and view sample report.

Applications
Leader View 360 is an ideal 360 degree feedback tool for executive caching, leadership development programmes and to support appraisals and professional development planning sessions for senior managers.

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|The Leader 360 View – For Senior Leaders
Executive View 360 is a comprehensive 360 degree feedback tool for rigorous, in depth reporting of strengths and developmental needs for senior executives and leaders in all industries. It is aimed at senior executives who would prefer a more detailed analysis and comprehensive 360 degree feedback development tool.

At a glance:
       62 Questions 22 Competencies Aimed at senior level executives Available as self-assessment Online questionnaire Flexible, comprehensive reporting Branded to your company

What does it measure?
Executive View 360 assesses twenty-two critical competencies required for effective senior leadership and effectiveness. The 360 degree feedback competencies are divided into four major areas based on job profiling for executive positions:     Performance Leadership Change Leadership Interpersonal Leadership Personal Leadership

Please contact us for pricing structure and further information

Need a 360 Degree Feedback Coach?

Executive View 360 provides a comprehensive 360 degree feedback report comparing senior executive self-perception to those of board members, managers, direct report, peers and team members, and including a practical individual effectiveness plan to facilitate professional development.

|We also facilitate 360 Degree Feedback Development Sessions. Contact us to
find out more and view sample report.

Applications
Executive View 360 is ideal for use in executive coaching; senior management/executive development programmes; succession/talent management programmes and to support appraisals and professional development planning for senior executives.

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|Performance 360 View – Non Supervisory
Performance View 360 is a comprehensive 360 degree feedback tool designed for non-supervisory and non-management personnel. It can be used for all professional, technical, and administrative employees working either as an independent contributor or as part of a team within your organisation.

At a glance:
       70 Questions 14 Competencies Aimed at non-management personnel Available as self-assessment Online questionnaire Branded to your company Flexible, comprehensive reporting

What does it measure?
Performance View 360 assesses fourteen critical competencies required for competitive performance in three areas:    Project/Task Management Interpersonal/Team Communication

Please contact us for pricing structure and further information

Performance View 360 provides an objective summary 360 feedback report of employees‟ strengths and areas of development, comparing self-perception to those of one‟s supervisor, peers and team members and including a practical individual effectiveness plan to facilitate professional development.

Need a 360 Degree Feedback Coach?

|We also facilitate 360 Degree Feedback Development Sessions. Contact us to
find out more and view sample report.

Applications
Performance View 360 is ideal for use in coaching; skill based training programmes; succession/talent management programmes; career development and to support appraisals and professional development planning.

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Manager and Individual Contributor Insight tools
Insight and personality tools help provide critical information for high stakes decisions in recruitment, management and leadership development, succession and promotion planning and team integration to name a few. Tangerine Ape offers a range of insight tools that are technically stringent, cost effective and make full use of world-class technology. We use insight tools when working with organisational teams, across a broad selection of our leadership & management curriculum, our personal impact and effectiveness academy and in our coaching work.

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|The Manager Insight Assessment
We use this insight tool when we are working with mangers and leaders. The content of the profile report is tailored to reflect a manager‟s behaviour with direct reports and includes unique content developed specifically for managers and leaders. Additionally, managers have statistically higher versatility then the general population, so a unique norm was developed for managers and leader that compare their versatility to the population of other managers and leaders, giving them a more accurate view of how they compare to their peers. The assessment examines the following areas in great detail:

|The Individual Insight Assessment
This individual assessment has been developed to measure interpersonal effectiveness skills for individual contributors or for a mixed audience. These assessments examine in detail the following areas:

   

Effective Communication Giving and receiving feedback Dealing with workplace conflict Working with others

    

Giving positive or corrective feedback Creating a positive work environment Delegation Mentoring and coaching Communication up and down with others

For further information and pricing structure please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: IIS037

For further information and pricing structure please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: MIS036

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Team Development
Businesses around the world are turning to teams as the most effective way to achieve a variety of strategic and operational initiatives. However, few teams will perform at high levels and deliver the results expected of them. No matter how talented the individuals, teams aren't naturally or spontaneously productive. Research shows that teams need to be developed along a specific set of guidelines to be successful. Tangerine Ape‟s highly modular and prescriptive approach to team development is based on an understanding of today's workplace. It begins with an indepth team evaluation, so the development can focus on correcting the problems and furthering the strengths. Teams then begin to develop direction, common language, trust and synergy, smoothing the way to high performance.

|We don’t do tree hugging and

raft building at Tangerine Ape

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|Delivering Team Performance (DTP) – Intact Teams
Having a fundamental understanding of team work is only the beginning. Tangerine Ape‟s research based programme, DTP – Intact Teams, is a comprehensive programme that helps the team drill down to the issues that stand in the way of optimum performance. The modular format makes the programme relevant, highly targeted and flexible to the demands of the organisation and team.

Modules:

Creating the team focus and building meaningful commitment Assessing & Developing - team skill sets Change Management/Opportunity Analysis Defining Team Norms Improving Communication/Managing Conflict Developing Rewards and Recognition Creating Team Operating Procedures Integrating New Team Members  Evaluating Team and Individual Performance        
The modules range from three-six hours in length.  For further information and pricing structure please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: DTP038

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Coaching and Developing
Others
Tangerine Ape give people a clear insight and understanding into the dynamics that happen between people when they work one-to-one and in group situations.

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|Coaching For Results
Programme Overview
On this two day programme you will learn the latest essential skills and techniques required to work as an inspirational workplace coach. Managers need to use a variety of coaching skills and approached to work approaches effectively with individuals and teams to deliver business results. Throughout the two days, you will take part in practice sessions and receive feedback from the coach to evaluate your coaching style‟s impact on others.

The Coaching Meeting
    How to structure your coaching meetings Exploring the coaching model Identify the skills and qualities of a high performance workplace coach Learn to become an “instant coach”

The True Spirit of Coaching
    The three thinking styles for dynamic workplace coaching Learn the techniques of appreciative enquiry Understand what is important to your learner Coaching beyond your boundaries of subject knowledge

Is this programme right for me?
If you supervise or manage others and are responsible for their development in the workplace this programme will help you unlock their potential

Enhancing Your Coaching Ability
    Identify peaks and troughs in performance How to track success What to do when things go wrong Techniques to overcome blocks and barriers to success

What will I learn?
       Understand the role of the coach as a developer of others Make use of the latest coaching models to structure and make your coaching meetings more effective Create a variety of coaching styles to adapt your coaching to any situation Use day-to-day work activities as an opportunity to coach and raise standards Inspire your learner by agreeing motivational coaching outcomes Employ the skills of “instant coaching” and “extended coaching” Learn how to assess your effectiveness as a coach

Coaching in Action
 Putting your new skills into action – practice coaching sessions

 

What will the programme cover?
    Working as a coach What is the role of the coach Adopting a coaching style that suits you and meets your learners needs The four areas where you can expect to focus as a workplace coach

2 day company in-house group training programme for 6 - 12 people £1398.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: CFR031 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session  Seminar Session

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|Train the Trainer Essentials – Developing Effective and Confident Training Techniques
Programme Overview
Covering the fundamentals of design, delivery and evaluation, this intensive and highly interactive programme gives you a unique opportunity to learn from the experts. Delegate numbers are restricted to eight to allow time for the use of video as an aid to training style development.

Establishing and Meeting Training Objectives
   Establishing and writing training objectives Building training content Producing training materials

Is this programme right for me?
Suitable for new trainers and individuals who are looking to build their skills and confidence in training session planning, preparation and delivery of a variety of learning solutions.

Training Methods and Visual Aids
   Using visual aids for maximum effect Working with white boards, transparencies and flipcharts Using computer based presentation packages

What will I learn? By the end of this programme you will be able to:
       Clearly identify the requirements of your role as trainer Write appropriate training objectives Identify appropriate training materials and structure content to meet group objectives Confidently deliver effective training sessions Select and utilise effective visual aids to support your training sessions Overcome difficult situations or problems which can occur during a training session Evaluate the effectiveness of your training against predetermined objectives

Group Dynamics
      The make-up and structure of groups Anticipating and overcoming trainee problems Handling difficult trainees Training exercises; design and delivery of training sessions Each delegate will undertake practical sessions through the duration of the programme These encompass the writing of session objectives, content development and delivery How to measure the effectiveness of the learning 3 day company in-house group training programme for a maximum of eight people £2097.00 To book this programme please call +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref: TTT032 This programme can also be tailored to meet specific needs

Training Delivery and Evaluation – putting into practice

Training Evaluation
  

What will the programme cover?
     The role of the trainer Why organisations train Meeting the needs of the business Supporting organisational objectives and strategies The qualities of a successful trainer

The Learning Process
   How people learn Learning styles Your training style  

ALSO AVAILABLE AS: One-to-One Fine Tuning Session Licensed Accredited Training

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|Train the Workplace Trainer
Programme Overview This intensive programme enables you to overcome the barriers to effectively and confidently deliver high impact on-the-job training. This three-day programme provides guidance on the effective planning and delivery of training in office, shop floor, retail, factory, hotel, laboratory or other workplace situations. The programme is highly practical and interactive and is presented in a supportive environment that ensures the successful transfer of new skills into the workplace. Is this programme right for me? The programme is suitable for individuals who are responsible for training others in the workplace and on-the-job but who may not have received any formal training on how to do this effectively. What will you learn?  Understand the training process and the benefits of on-the-job training  Recognise and overcome the barriers to effective learning at work  Identify performance gaps in individuals or teams and set learning objectives  Adopt an appropriate training approach to bring the best out of individuals within your team  Monitor the success of your training  Evaluate the effectiveness of your instructional skills and techniques What will the programme cover?  Why train and develop staff on-the-job?  Overcoming the potential obstacles and objections  Taking advantage of every learning opportunity to benefit individuals and organisation  Overcoming negative attitudes – stressing the positive message of the training Performance Gap Analysis  Defining the training needs and preferred learning styles of individuals and teams at work  Examining the needs and identifying suitable training  Setting clear training objectives Preparing for Workplace Training  Where, when and how to train – planning what to say and how to say it  How people learn  Different approached to workplace training  Preparing the training material  Structuring the sessions One-to-One Training as a Means of Accelerating the Learning Process  Understanding the concept of effective knowledge transfer  The training methods available  Checking understanding  One-to-one training skills – providing positive and immediate feedback  Communication skills – listening, questioning, and responding Workplace Training with Small Groups or Teams  The difference between individuals and small groups  Instructional techniques – the basics of solving problems  Adopting a more formal structure where appropriate Reviewing and Measuring the Success of Your Training  Effective observation methods  Monitoring the success of your training – maintaining an awareness of progress  Evaluating the impact of training on actual performance Personal Development  Preparing an action plan for use back in the workplace

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3 day company in-house group training programme for a maximum of eight people £2097.00 To book this programme please call: +44(0)7580 189748 or e-mail; enquiries@tangerineape.com quoting Ref:TTW035 This programme can also be tailored to meet specific needs

ALSO AVAILABLE AS:  One-to-One Fine Tuning Session  Licensed Accredited Training

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