QFD HoQ-Template House 1-2

HoQ_1

06/03/2011

System QFD - House 1 (Voice of the Customer)
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Product/Service Requirements Customer Weights Project: Date: Input areas are in yellow
Correlation indicators

++ + --

Strong positive Positive No correlation Negative Strong negative

Survey Legend 1 2 3 Customer Opinion Survey

Acceptable

Kano Type

1

2

3

4

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Raw score Scaled Relative Weight Rank Best in Class Requirement Benchmarking AVE Worst in Class Kano Direction Technical Requirement Units

Technical Requriement Targets

59858544.xls

5

Customer Needs

Excellent

Poor

House 2 (Product Manager) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Product/Service Requirements Project: Date: 0 0 Input areas are in yellow Correlation indicators ++ + -- Strong positive Positive No correlation Negative Strong negative Survey Legend Customer Opinion Survey Acceptable Excellent 4 5 Kano Type 1 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Raw score Scaled Relative Weight Rank Best in Class Requirement Benchmarking AVE Worst in Class Kano Direction Technical Requirement Units Technical Requriement Targets 59858544.xls 3 Customer Needs Rank Poor .HoQ_2 06/03/2011 System QFD .

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