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IT manager / project manager / program manager / business process analyst hybrid; I solve complex business problems utilizing process re-engineering and technology implementation. SUMMARY • 15+ years experience as a project management • 20+ years experience as a business process analyst / re-engineer • Capable of effectively communicating with technical and non-technical staff at all levels, from C levels to clerks and production workers • Resolved political and interpersonal conflicts with win – win solutions • Expertise in understanding and applying business strategies • Capable of defining tactical solutions with minimal direction • Effective champion of process change • Lead process design and re-design efforts • Determine the effects and possible unintended consequences of process changes • Develop and modified process documentation • Successfully implemented new technology to meet business requirements • Effective liaison between functional management and technical staff • Effectively translated business requirements into systems requirements • Deliver projects on time and within budget • Develop and manage technical and functional training plans • Effectively managed multi-discipline project teams of up to 100 people • Directly managed development teams of 15 • Effective matrix manager • Effectively managed dispersed, international project teams • Successfully negotiated hardware and software contract changes and terminations • Multi-industry expertise delivering complex, high risk, mission critical technology and process based business solutions • Extensive experienced in producing cost savings in multiple industries • 5+ years experience in integrating acquired companies and spinning of divested business units • Experience in ERP, EDI, financial, payroll, and HRIS applications • Extensive experience and expertise in SOX remediation and auditing PROFESSIONAL EXPERIENCE Consulting Engagements Fifth Third Bank – Employee Access Review – Project Manager 2009 Scope: Review employee access to all enterprise applications in preparation for the divestiture of the Fifth Third Transaction Processing Division as a joint venture. Environment: Purchased and proprietary application software; Purchased (Control-SA) and proprietary security provisioning software, Mainframe, UNIX, and Wintel platforms. Deliverables: Developed a project plan for and managed the delivery of the annual employee access review: managed project deliverables, developed metrics and reports, ran project status meetings,
inventory management. Environment: Oracle ERP inventory management modules and proprietary requisitioning.GEORGE P. Developed documents to publish department successes to upper management. Wendy’s International – Fixed Asset Revaluation – Project Manager: 2008 . ensuring consistent asset valuations across similar stores and similar equipment. Evaluated existing application capabilities against revised processes and identified application data. procurement.2009 Scope: Defined project scope. Evaluated software make / buy options. Developed 3 application requirements documents (minimum changes to support new processes. MILLER. process. Recommended cancellation of an ASP installation project where the project slippage resulted from the customer’s inability to maintain the EDI functional and technical staff required to perform to its contractual obligations. and inventory management applications. Established project SharePoint document repository. and managed project deliverables to revalue fixed assets for the Wendy’s International – Arby’s integration. Project delivered on time and within budget under a compress schedule. Wrote customer uses cases. Sterling Commerce Managed Services . Deliverables: Evaluated application data feeds to legacy data warehouses in support of the planned strategic data warehouse migration. integration and partial replacement of existing applications. and complete replacement by an integrated application suit). Defined IT requisitioning and procurement requirements from conflicting end user interviews and written requests. Converted a 2 year overdue fixed price ASP implementation that was late due to customers’ third party ERP implementation slippage into a time and materials contract. Challenged established requisitioning and procurement processes to drive process efficiency improvements. Environment: Proprietary mainframe and UNIX / Oracle based data warehouses. Deliverables: Developed project methodology and project plan facilitating the revaluation of Wendy’s fixed assets as required by the Wendy’s – Arby’s merger. inventory management. Developed data management organizational change management project plan. developed project plan. Environment: ASP version of Gentran and ConnectDirect. and procurement processes. Developed conceptual requirements for a replacement worker access reporting system. Develop strategic data warehouse integration plan. and integration weaknesses. Decomposed procurement and inventory data to build a “to be” data model. Deliverables: Worked with Sterling Software and outside customers to determine root causes for ASP implementation project schedule slippages.2008 Scope: Re-engineer internal IT requisition and procurement processes and align IT requisitioning. Environment: Proprietary fixed asset management application and Excel extracts for reporting.Project Manager: 2007 Scope: Resolve issues on 2 in flight ASP based EDI translation projects. 2 . Chemical Abstracts Service – Internal IT Provisioning Process Re-engineering: 2007 . Set up data management organizational change management SharePoint document repository. Performed workflow analysis of requisitioning and procurement processes. and procurement systems to new business processes. National City Corporation – IT Operational Change Management – Project Manager: 2008 Scope: Develop data management organizational change management project plan. MBA coordinated project with EPMO divestiture projects. Deliverables: Re-engineered Chemical Abstracts internal IT requisitioning. Worked with 2 CPAs to challenge third party asset valuations.ASP Based EDI Translation .
Compliance Analyst: 2004 Scope: Prepare Food Lion for its first SOX audit Environment: IBM Mainframe. Deliverables: Provided high level project management of 50 freestanding application segregation of duties remediation projects. and record retention policies and procedures. Huntington Bank – SOX Remediation – Project Manager: 2004 Scope: Remediate 50 application segregation of duties deficiencies Environment: Commercially available and proprietary line of business banking applications. UNIX. access administration. associated data networks. project methodology. MILLER. Maintained project document library in SharePoint. software procurement lifecycles. Wrote SOX test scripts and performed SOX audit testing Gymboree . Food Lion – SOX Audit preparation . analyzed. segregation of duties. standard process documentation. line of business banking applications. and Asian application and infrastructure professionals to remediate the SOX significant deficiency. Deliverables: Identified SOX compliance deficiencies in physical and logical data security.2007 Scope: Remediate corporate wide (all lines of business and all geographic regions) SOX significant deficiency in access administration and access recertification.SOX Audit Preparation . application. Developed compliance requirement documents. software procurement lifecycle. and documentation changes required to become SOX compliant. and mainframe. Developed compliance requirement documents. Oracle databases. SDLC. Collected. application changes. and Windows application hosting infrastructure. SDLC.Compliance Analyst: 2004 Scope: Prepare Gymboree for its first SOX audit. off site data storage. 3 . and normalized data form disparate sources. Deliverables: Evaluated Gymboree’s IT policies. and facilities for SOX compliance. Resolved inter-LOB remediation policy and procedure disagreements. Directed a staff of 4 application and platform risk remediation analysts. segregation of duties. PeopleSoft HRIS. Identified noncompliant applications that required replacement to meet SOX auditing standards. processes. and record retention SOX deficiencies. Environment: SAP General Ledger.PM: 2005 . Ran weekly project status meetings. Performed workflow analysis of access request processes. Identified physical and logical data security. AS400. Developed high level project strategy documents for upper level management. Identified application control deficiencies and required remediation. standard process documentation. and compliance status reporting documents. Developed compliance requirement documents. European. off site data storage.Sarbanes-Oxley Significant Deficiency Remediation . Led international team composed of North American.GEORGE P. and compliance status reporting documents. Assisted Gymboree IT staff in developing process changes. documentation. Worked with external auditor to resolve SOX compliance documentation issues. Developed project reporting tools and data entry forms. access administration. and mainframes. and project plan. which risks required compensating controls. UNIX and Windows server hosting a mixture of custom and commercially available applications. Environment: UNIX and Windows based servers hosting commercially available and proprietary applications. Led the resolution of DBA and developer access administration deficiencies for the infrastructure hosting these 50 applications. and identified process and reporting changes required to remediate deficiencies. Deliverables: Developed project charter. MBA JP Morgan Chase . Developed risk based remediation strategy to determine which risks to remediate. and which risks to accept. primarily utilizing Oracle databases. UNIX servers. Identified DBA and developer access administration deficiencies. applications. standard process documentation. and compliance status reporting documents.
and acquired management to resolve conflicts and develop mutually beneficial solutions. Resolved acquired employee behavior issues. metros. and UNIX based line of business banking applications. Managed all infrastructure transitions. business unit buyers. including data center moves and hardware upgrades and replacements. Negotiated divested engineering department relocations from Nortel facilities. and network infrastructure. software license transfers. MBA Bank One – Software Standardization Contract Compliance – Project Manager: 2002 Scope: Bring Bank One’s application software contracts into compliance with Bank One’s application software standardization program. commercially available and proprietary engineering design software.Program Management and Business Process Re-engineering 1995 . Acquisition Deliverables: Managed relationships among acquired business management and Nortel IT suppliers. and LANs. LOBs. Resolved gaps between end user expectations and Nortel contractual obligations. and LAN upgrades. & Malaysia. and Divestitures EPMO standard project plan templates.2001 Mergers. desktops. Acquisitions. Led negotiations with internal and outsourced payroll and HR staffs to modify payroll and HR policies and procedures to ensure compliance with MA&D contracts. Reduced recurring application software maintenance charges by $700. Negotiated IT service agreement issues and IT service termination criteria to minimize divestiture costs. Nortel ASPs and outsourced IT services. Worked with corporate legal to ensure that contract terminations met corporate legal standards.000/year. Worked with outsourcers. metro. Nortel standard servers. Developed Mergers. Employment: Nortel Networks . Managed voice and data backbone. Acquisition Scope: Integrate acquired companies into the standard Nortel IT environment Acquisition Environment: Acquired company legacy application. Ensured license compliance for target application environment. Managed tradeoffs between short term business requirements and long term business objectives. Deliverables: Worked with IT development and support departments to identify purchased applications to be decommissioned as a result of Bank One’s application standardization program. Worked with Telcos to ensure timely installation of voice and data trunk lines. Directed network and physical security 4 . and PeopleSoft ERP). Resolved business unit buyer – Nortel LOB transition issues. Acquisitions. Environment: Mainframe. Negotiated software contract transfers. Negotiated Windows desktop and UNIX server lease terminations and asset transfers with vendors. Managed voice and data network disconnections.GEORGE P. managed access to Nortel data for divested business unit supply management Divestiture Deliverables: Managed 2 divestiture transition projects and prioritized the allocation of scarce resources among them. and software replacements. intellectual property. Mexico. Coordinated office premise wiring and equipment installations with corporate real-estate. Canada. Oracle. Decommissioned redundant applications. Executed IT transitional services agreements in the US. terminations. AS400. Terminated software maintenance contracts and recurring software licenses for decommissioned application software. Divestiture Scope: Transition divested business units to strategic suppliers Divestiture Environment: Legacy applications. standard Nortel applications (including Baan. Directed implementation of managed access to Nortel supply chain applications for strategic partners’ onsite supply chain liaison to facilitate efficient supply chain operations. Managed paralegal team assigned to evaluate contract terms and conditions. and replacements. processes. Performed workflow analyses of acquired company business processes. and procedures to integrate acquired companies and spin off divested business units. leased and owned infrastructure. acquired company servers. MILLER. and Divestitures Simultaneously managed 4 acquisitions and 2 divestitures. desktops. voice and data backbones. IT support agreements.
distributor sales history. Derived payroll and HRIS requirements from stakeholder interviews and the union contract. M. Worked with distributors and Nortel lines of business to identify inventory and backlog data exchange requirements. This application allowed Nortel manufacturing to reduce order cycle times for distributor sold and serviced products in international markets Productize Internal Network Support Services: program to investigate the feasibility of selling internal network support services to existing network equipment customers. The resulting go to market proposal utilized internal sales staff and third party technicians. (Defunct IT and engineering consultancy) – Project Manager 1990 . Wrote system requirements documents and developed prototype data entry screens. to document the existing Ford payroll HR processes.S. resolving acquisition integration contractual issues. Identified and directed repair of application logic errors in a UNIX based custom customer billing application. Coordinated design and implementation tradeoff to keep project within budget. Team engaged the Yankee Group to evaluate competitors’ offerings and opportunities to enter the market. and desktop upgrades as well as application re-hosting from acquired company data centers to Nortel data centers. analysts. Deliverables: Interviewed accounting and HR mangers. reducing product delivery cycle time and requirements for leased warehouse space in a Unix hosted Oracle Manufacturing environment. eliminating unnecessary UNIX application servers and reducing IT capital and operational expenses by $200. UNIX and Windows server. custom 5 . Resolved inter-regional application implementation issues. application and database servers. Managed all hardware and application testing and deployment. Business Process Re-engineering Baan Customer Project Management: reengineered reporting requirements to simplify consolidated project status reporting. data conversions. and clerical staff. Inc. WIP. as well as Ford payroll and HR staff. improving cash flow by $10 million and increasing yearly profits by $2 million. and product inventory data. MILLER. and provided functional alternatives to upper management. Managed and prioritized acquired company application transitions. UNIX and Windows server support. CRM Application: defined business requirements and developed functional specifications for a UNIX hosted Lotus Notes based CRM system integrating customer profiles. Inventory Management: revised business processes to reduce manufacturing facility piece part. Managed the full life cycle design and development of a payroll/HRIS application suite composed of customized commercially available Unix hosted time and attendance software.GEORGE P. network infrastructure. MBA audits and managed required security upgrades. Collaborated with outsourced developers to ensure that system technical design met functional requirements. desktop hardware. commercially available software. As a result of the Yankee Group study. Managed transition of desktop. end user training. 3rd party services. Worked with plant management to resolve vendor performance issues. Resolved acquisition payroll/HRIS policy issues & contractually driven application changes. International. reengineered internal service delivery processes to reduce costs and outsource uncompetitive services. and finished goods inventories.000 annually. and network support to outsourced vendors.1995 Rouge Steel Payroll / HRIS transition Scope: Migrate Rouge Steel from Ford Motor’s payroll and HRIS applications Environment: Legacy payroll and HRIS applications. application interface requirements. Planned & managed voice. Documented existing internal network services processes and product costs. Identified dysfunctional employee reward policies that abetted accounts receivable growth. custom developed gross pay software. Evaluated acquired company applications for inclusion into Nortel standard application portfolio. Yankee Group findings revealed that internal costs exceeded the selling price of competitors’ offerings. & application decommissioning. Led the project steering committee to resolve inter-departmental process and software issues.I. Joint Venture Accounts Receivable Aging: reduced AR aging by two days.
SDLC. Implemented EFT transactions to implement the model year based evaluated receipts payment program. voice and data networks. financial. MS Visio. purchased EDI translator Deliverables: Interviewed operational management to document the steel manufacturing process. payroll. DB2. SharePoint PMIBOK. Environment: Gentran EDI translator. Wintel. mainframe. Managed the installation of all campus network upgrades. Ingress. PBX’s. Windows Server. EDI. Developed Gentran transaction maps. Reduced bargaining unit payroll by $5 million/year at a project cost of $2 million. Other Experience: • • • • • • • • • • Migrated 900 plus proprietary military logistics transactions to commercial EDI Develop scenarios for a worldwide hardened. and financial applications in 2 startup factories. Rouge Steel EDI implementation Scope: Implement EDI based steel shipments to comply with Ford divestiture supply contract Environment: Legacy applications. UNIX application servers. developed application data mapping requirements. Windows desktop. SQL Server. Managed the resolution of bargaining unit work rule and third party interface issues. MS Access MS Office Desktop. and Windows desktops. Lotus Notes. VOIP. routers. AS400. redundant logistics transaction transition networks Held a Secret level security clearance Managed a finished goods distribution application development team of 15 programmer/analysts Implemented distribution center inventory cycle counting processes and applications Implemented distribution center piece part inventory management processes and applications Implemented bar-coded shipping. payroll. and outsourced (to ADP) gross to net payroll calculation and third party management. and inventory management in distribution centers Developed application to managed a SEC mandated obsolete inventory disposal program Managed corporate general ledger application in 5 factories in the US and UK Installed ERP. EFT based evaluated receipts payment process Deliverables: Defined data exchange standards and implemented EDI transactions to implement the engine supply contract. Baan Oracle. Frame Relay ERP. UNIX. and the data created at each step of this process. Windows XP.GEORGE P. Chrysler – Freightliner EDI trading relationship Scope: Implement EDI to support Chrysler engine supply agreement with Freightliner. Windows Vista 6 . MS SharePoint. MILLER. evaluated vendor proposals. Oracle. receiving. server. Defined business requirements. supply chain processes. Drafted software and hardware RFP’s. distribution. MBA developed Unix hosted gross pay calculation software. HRIS UNIX. TECHNICAL SKILLS Project Management Tools: Methodologies: ERP Packages: RDBMS: Office Automation: Hardware Environments: Application Environments: Software Environments Desktops: MS Project. negotiated data interchange requirements with trading partners. Web based applications. storage. and defined transaction delivery SLAs to meet Ford supply agreements. full featured Unix hosted EDI translator. Waterfall SAP. directed vendor selection. and managed first production implementation of a low cost.
Logistics & Marketing . MILLER. switches.GEORGE P. Westerville. MBA Networking: Backbone.THE OHIO STATE UNIVERSITY Bachelors Degree.OTTERBEIN COLLEGE. WANs. metros. premise wiring EDUCATION Masters of Business Administration. LANs. routers. Chemistry . Ohio 7 .
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