This action might not be possible to undo. Are you sure you want to continue?
Contents Foreword — The Science of Retailing Market Overview Business Intelligence in Action The Right Tools Microsoft Partner Ecosystem More Information 4 6 8 12 14 Back Cover R E TA I L A N A LY T I C S 3 .
4 R E TA I L A N A LY T I C S . How accurately can we forecast store/stock keeping transaction processing systems are now widely deployed unit (SKU) level sales to drive replenishment? and many companies are on their second and. But most stockouts occur in the best-selling sizes and this approach will perpetuate under buying those sizes for the next season. In this way. In the stores where it is moving far too slowly for the markdown to make any real difference. Analysing past sales for the period of time that stock coverage was good (rather than the whole season) will give a more accurate planning assumption. Drilling down by store often shows that some stores are doing well with specific sizes or colours. how deep should the markdown be? • • • • • • In the latter part of the nineties. Retailers most important in any retail business. in some When should we markdown slow-moving items and cases. A retailer might then decide to do nothing in the stores where the product is selling well and apply a 30 per cent markdown in the stores where it is doing less well. they can greatly reduce markdown as a per cent to sales and improve overall profitability from the merchandise. business intelligence or decision support systems started to come into their own. progressively more science has been added to the subjective aspect of retailing. there was a How should we allocate initial stock injections to great deal of focus on Y2K and replacing operational stores to maximise sales? systems so that companies were not at risk. In a similar way. and some doing badly. As a result. such as: systems. Leading retailers now combine their buying flair with rigorous analysis to achieve market leading results. The biggest areas to benefit from rigorous analysis are: Merchandising decisions Store operations Identification and adoption of marketing strategies and campaigns Supply chain management • • • • Business intelligence systems make a major contribution to improved decision making. many retailers analyse historic sales by size and use last season’s size ratios as a guide to this year’s. retailers might transfer the stock to stores where it sells well. As the technology has improved. deployed electronic data interchange (EDI) and How wide should the ranges be? introduced a plethora of in-store applications to better What ratios should we buy each colour in? support the transaction processing aspects of the What ratios should we buy each size in? business. In the second half of the nineties. analysing the sales rate of an SKU may show that it is not selling at the planned rate and that action needs to be taken.Foreword The Science of Retailing The eighties and the nineties in retail systems were The buying and merchandising function is one of the about improved transaction processing. Many complex replaced many of their merchandise management decisions have to be made. For example. some are doing OK. third-generation systems.
A critical dimension of supply chain management is the ability to forecast and react to demand. allows the incidence of stockouts to be reduced. As an example. The remainder of this document examines some of the uses of business intelligence in more detail and shows how Microsoft and its partners are helping retailers take advantage of their business intelligence opportunities. Demand and sales are the same thing until stockouts occur. analytics can give deeper insights into specific types of customer and their buying preferences. more profitable retail business. but not the demand. Then retailers know the sales. I am confident that you can profit significantly from investigating this whole area further. Improving inventory availability in cases where stores can do some re-ordering or influence their own store ranges. This. Identifying opportunities to improve space productivity — allocating the right space to each product category.Store operations is also an area of major importance. Maximising labour productivity — having the most registers open when the most customers are in the store. The historically-adjusted estimate of demand (sales plus estimated lost sales) then provides a much better basis for forecasting future demand. basket analysis gives an indication of the proportion of customers that own pets and might be interested in a wider range of pet products. a store might finish the week up five per cent on the same week last year. but lack knowledge of how other stores are doing on a comparable basis. • • • • Business intelligence can provide the marketing department with valuable insights into its customer base. in a supermarket. Most store managers know how their own store is performing. Business intelligence systems can help estimate true demand by assessing lost sales when stores were out of stock. business intelligence systems have a huge role to play in running a more successful. Within store operations. Intelligent use of these systems creates a powerful gap between the market leaders and the followers. R E TA I L A N A LY T I C S 5 . retailers can benefit from business intelligence-based analysis in a number of ways: Increasing sales by exploiting product affinities and adjacencies. If a customer relationship management (CRM) solution is deployed. However. At this point. As an example. Brian Hume Managing Director Martec International Ltd. in turn. These can assist in identifying new areas of opportunity and more effective ways to communicate marketing messages. As this discussion shows. and the store manager might feel pleased with that result. the ability to drill down and make comparisons against other similar stores helps the store manager to see how performance can be sharpened. if they can see that the company was up nine per cent for the same period. they really did four per cent worse than the company average.
their buying patterns. 6 R E TA I L A N A LY T I C S . and some data collection a level of personalisation that provides competitive processes often left a lot to be desired. retailers are able to respond to customer demand in near-real time. remaining stock. lower operating costs. Sales reports were advantage.Market Overview The retailing environment is a dynamic one. while developing an individual. Key to ensuring that customers always receive the highest possible service is the elimination of traditional issues such as stockouts. with the advent of more advanced technology and higher customer expectation. where and when they want them. and prove to the customer or product lines typically arrived on a three-monthly that they are truly valued by the organisation. Companies need to be flexible and reactive so they can quickly respond to increasingly sophisticated customer demands. basis and customers were happy to wait for goods to be delivered. Business Intelligence Makes Business Sense Retailers can use business intelligence to improve the quality of service in a number of key areas. retailers can boost store pro-ductivity by Businesses must focus on optimising their relationships gaining a clear view of transactions. In today’s competitive marketplace. sensitivity points. they must understand where their customers are coming from. Accurate business intelligence also helps businesses respond faster to new opportunities and changing demands. Business intelligence tools that combine only made every month and may not have covered customer insight with rapid marketing deployment. By keeping close track of their day-to-day operations. each and every department. The Rise of Business Intelligence and point of sale (POS) — businesses can create a With growing industry focus on the need for an effective complete profile of a customer and offer insight into method of collecting high-quality business intelligence. However. retailers are beginning to see the value in tailoring product assortment and marketing to different stores so that customers always have access to the products they want. Increasingly. A one-size-fits-all approach can no longer meet the needs of a diverse customer base. In addition. decision makers can conduct their own queries and prepare reports with minimal support from database administrators and IT specialists so it takes less time to collect business-critical information. they can enjoy in-creased revenue. Retailers must also find a way to understand the range of customer segments in the marketplace. one-toIn the past. retailers relied on historical analysis to inform one marketing message for the customer demonstrates future decision making. new collections build trust. CRM. Not only can retailers collaborate more closely with suppliers through sharing business information. and preferred reporting and analysis tools are becoming a must in the methods of contact and communication. And by integrating systems that span the enterprise—e-commerce. Understanding customer buying patterns is key to delivering an enhanced retailing experience. and even staff performance. and improved customer relationships. Retailers are beginning to realise that to optimise performance and revenue. competition. With access to an accurate snapshot of the profitability of specific customer relationships. Understanding who their loyal customers are is important. business intelligence can help retailers to make business decisions quickly and with confidence. By providing an accurate portrayal of customers. inspire loyalty. they can also predict demand and respond to real-time trading fluctuations to improve their stock levels. As a result. Combining intelligent prediction mechanisms with rapid execution helps organisations move from concept to implementation as quickly as possible. technology is playing a vital role in driving efficiency and improving store responsiveness. By bringing powerful analysis and reporting tools to the desktop. retailers can focus on their most lucrative customers. retail space. With the development of the Internet and the growth of multi-channel operations. with existing customers if they want to stay ahead of the best-selling products. businesses must be able to change their business models so they can collect real-time business information and drive the efficiency of their day-to-day operations.
At the same time. retailers can tailor demand forecasting to improve their in-stock levels.1 per cent to US$4. retailers can perform detailed analysis in a range of areas including operations. Supplier relationship analysis — Successful replenishment often depends on the efficiency of third-party logistics providers. In addition. new product performance and the impact of promotions need to be quickly analysed so that stores can maintain a competitive edge. Operations analysis — By frequently identifying purchased combinations of products. supply chain. Business intelligence can also help with promotions management by determining whether or not to rush in extra stocks or mark down prices to cope with changes in consumer demand. by assessing the impact on customer demand patterns of removing slow-moving product lines. customer management. retailers can gain insights to optimise shopper satisfaction and stock turn. better analysis of in-store operations can improve staff planning to maximise efficiency and cut staffing costs. retailers must ensure that their technology infrastructure can support initiatives to understand customers and consequently increase sales. Category and event analysis — Using business intelligence tools in event monitoring. events. 1 IDC. Supply chain analysis — Real-time traceability is essential for retailers who want to respond quickly to changing demand. everyone in the supply chain has access to the same product data. In addition. category management. Trend analysis — With accurate analysis of stock-outs. the tools that serve each area of the retail environment are likely to become more sophisticated as retailers become increasingly dependent on the data they can collect. and new product introductions is vital. Critically.Improving Processes Across the Store With targeted business intelligence. Retail analytics can help control shrinkage by pinpointing exceptional events quickly and help retailers sort any problems out rapidly. A common frame-work for discussion can be established. and supplier relationships. To keep pace with their competitors. retailers can also anticipate customer needs to provide more appropriate services and products. and multi-channel integration. while real-time tools help stores adapt prices to match demand patterns and improve profitability. By analysing transactional data during the day. Dan Vesset (June 2003) R E TA I L A N A LY T I C S 7 . Collaborative analysis — Real-time analysis of customer demand improves order management and can help streamline production and cut lead times. Business intelligence can help retailers attain a clearer view of their supply chain and even re-route global consignments to accelerate deliveries as necessary.5 billion) in 20071. retailers can help improve store layout and assortment planning. With the business intelligence market set to grow by a compound annual growth rate (CAGR) of 4. Basket analysis can drive promotional campaigns and help measure the effectiveness of marketing initiatives. revenue management. customer knowledge management. to reduce errors and duplicated effort. With the seamless exchange of information between the store and the supplier. Sharing accurate performance data with suppliers can help avert queries over service level agreements and provide a common basis for mutual improvement. Event analysis — Customer theft and internal fraud need to be identified quickly. Worldwide Business Intelligence Forecast and Analysis. trends. at the same time. Retailers need to be able to share information between the POS and suppliers so that forecasts can be shared and performance accurately mapped to maximise sales opportunities. retailers can identify differences in customer profiles. 2003 — 2007 Study #29591. Customer management analysis — Business intelligence can help retailers improve customer targeting. by understanding how personal priorities affect shopping habits.5 billion (£2.
While there are a range of technologies that can detect checkout scams. and today’s retailers rarely have the time or the tools. The resulting solution has not only been implemented in Tesco. Development Manager for Security. As new types of fraud become apparent.’s top retailer Tesco. Endless pages of data are converted into a real-time task list that is priority-driven to deliver maximum business benefit. • • • “Sysrepublic’s Fraud Detection Framework is unique because it allows me to manage the process from start to ﬁnish. helping us to focus resources where they are most needed.K. Tesco Grocery Retailer Tesco needed a system that would help it to manage the entire fraud prevention process from investigating cases. in many instances the information required for detection is lost through poor procedures. Benefits Staff can investigate cases as they occur. retailers billions each year. it takes significant manual resource to search this data. Fraud can be auto-detected. but this summary usually discards most of the contextual data that is useful for fraud detection. Key to detecting fraud incidents is the timely delivery of information from the store POS system to those who need it. The resulting Web-based approach uses a rule engine to automatically detect fraudulent activity. Tesco Group. It also includes a feedback facility to keep the system well tuned to detect new types of scams. My security managers can log in and see their daily prioritised work list and immediately start investigating problems they would have otherwise been unaware of.K.” Mike Cornish.Business Intelligence in Action Proﬁt Protection Checkout fraud is a major issue that costs U. The framework delivers highly-filtered information on fraud data to the people who need it as it is required. and store level. we can build them into the framework quickly and easily. 8 R E TA I L A N A LY T I C S . but now forms the basis for a product that is available for other retailers. regional. A unique feedback feature also helps retailers to uncover and watch for new forms of fraudulent activity based on a set of rules and checks. the Sysrepublic Fraud Detection Framework provides a comprehensive toolset that redefines how swindlers can be tracked and stopped. We now have much improved visibility of fraud at the group. Retailers typically transfer a summary copy of POS data to the corporate data centre after store closure. Security Managers can focus on loss recovery. Built in partnership with the U. The grocery chain engaged Microsoft partner and integration specialist Sysrepublic to build a bespoke system. through to conviction and recovery of losses. Further.
The reaction times of looking for and using the right information have been greatly reduced. financial. taking seasonality into account. Further. Compass Merchandise Planning provides a blend of ‘top-down’ and ‘bottom-up’ merchandise planning functionality with an intuitive user interface that gives each individual in the organisation the power to follow a process workflow relevant to their role. to provide the right merchandise flow. Compass solutions have been developed in conjunction with leading European and U. The tool can be used to model stores electronically. retailers can easily manage stock levels while addressing customer preference and need. retailers to go beyond simple spreadsheets for automating the assortment planning process. Assortment Planning Every retailer aims to strike the right balance between product range and quantity. • • • • “With Compass. retailers must ensure enough selection without overstocking. visual merchandising and reporting and analysis. and analysing the supporting data was increasingly time consuming and prone to errors. But gathering. Provide best-practice processes not only to the merchandise team. and assess the financial impact of each store layout.” Frank Christiansen. R E TA I L A N A LY T I C S 9 . React faster to market trends. view the price pointing or the balance of the product offering. In short. If we want to look at the colour spread in the range of a particular department. Compass smartVMTM uniquely combines digital images with numerical and financial plans to make it possible for retailers to visualise the ranges they are planning to send to stores. and change orders to meet demand. The value fashion retail chain relied on spreadsheets to plan its merchandise. storing.Ethel Austin Fashion Retail Chain To keep pace with the increasing competition from discount retailers. but also to the buying.S. it is easier to cut the data in different ways. Ethel Austin. helping retailers to create a number of layout options. By addressing the activities of store planning. Ethel Austin replaced the spreadsheets with Compass Software’s comprehensive planning application. the solution can handle the detail required for an effective assortment planning process. and logistical teams. the spreadsheets were not structured or flexible enough to let the retailer flow figures top to bottom or bottom to top. Ethel Austin needed to change its approach to trading. Produce consistent reports. Systems Controller. we can. Benefits Cut the data for accurate merchandise planning. Because assortment planning solutions address the most detailed element of merchandising.
we can also produce reports much more quickly than we were able to previously. Benefits Increased volumes of data collection. Decision makers can interpret and capitalise on trends in the four key business areas for retail: consumer analysis. ProClarity delivers unique visualisation tools that permit the easy creation of sophisticated graphical analyses drawn from multiple. recognise performance patterns. ProClarity lets individual users view information in multidimensional graphical formats. because it offered the most sophisticated functionality.400 sites. and remain one step ahead of the competition. Scottish & Newcastle also chose ProClarity to supply the front-end tool for the users. the publican’s marketing department managed to reduce three weeks’ work to less than half an hour. Reports are more granular on specific products and brands. A ProClarity solution that slices and dices data and keeps pace with the speed of the business can help retailers wade through information overload for better decision making. Recently. from warehouse to shelf. category and product analysis. live data sources. and corporate performance. By using the analytic capabilities of Microsoft® SQL ServerTM Analysis Services and Reporting Services. and personalised service. and give top management a succinct view of what is happening in the real-world of in-store retailing. and I can drill down to see how this is split between the different parts of the business. the pub company solved the scalability problem to accommodate the extra volumes of data. Reports are produced quicker. and was specifically developed for a Microsoft-based infrastructure. the pub company could only collect POS data from 30 of its pubs and restaurants. respond quickly to market conditions.3 million pints of Fosters are sold per year. after using ProClarity for a wine promotion.” Jeremy Blood. By rebuilding the data warehouse using Microsoft SQL Server Analysis Services.Business Intelligence in Action continued Sales Analysis and Line Management The economics of retailing has fundamentally changed with advancements in business analytics systems. supply chain analysis. I can very quickly see that 6. Analytics software can spot financial trends. Scottish & Newcastle Retail 10 R E TA I L A N A LY T I C S . the success of a retailer hinges on knowing the customers and engaging them with timely promotions. Strategy Director. Today. • • • “The combination of Analysis Services and ProClarity means there are no data integration hurdles and gives us so much more power and flexibility. Due to the challenges of trying to scale their existing data warehouse. retailers can find it hard to sort data. We have not only solved the scalability problem. product suggestions. Scottish & Newcastle Pub Company Scottish & Newcastle Retail wanted to widen its collection of data about sales of particular brandsand create daily reports for managers to cover all of its 1. Faced with information from every facet of the organisation.
so retailers can execute ‘financialto-floor’ retail strategies. reviewing category perform-ance. • • • • “Product performance was not adequately reﬂected in our shelf and ﬂoor planning. So the retailer decided to shelve its traditional approach to category management in favour of JDA Portfolio® Space Management and Category Management solutions.” Mark Hobson. Retailers that do not have the resources to effectively manage all of their buying categories on an ongoing basis will find managing expenditures difficult. their category management products deal with customer profiling. often found that it sold out of its leading lines on a daily basis while slower selling lines were left occupying valuable shelf space. Maximised sales and revenue at the shelf edge. JDA’s category management solution has given us the ability to review performance and optimise our varied product ranges. Consumers want an optimum product range. optimising product assortment. But getting the right mix and number of products in the category involves complex decision making. Providing the most powerful. appealing promotions. GlynWebb is now more effectively and consistently reviewing its product range of approximately 8. The major issue of overstocking poorly selling products on the shelves is quickly being addressed. Improved overall shopping experience for the customer. let alone taking advantage of additional savings opportunities. R E TA I L A N A LY T I C S 11 . GlynWebb. Benefits Accurate plotting of products means that stock has been reduced by up to 20 per cent in some categories. retailers can quickly respond to market pressures and boost profits. GlynWebb. enabling them to improve merchandising standards throughout the store. Britain’s largest independent home improvement store. JDA’s space-planning applications enabled us to allocate appropriate space to better selling lines and position them in prime locations within our stores. Category Management Understanding what customers are purchasing in and across stores is crucial to taking advantage of retail opportunities.GlynWebb DIY Home Improvement Store Before rolling out solutions from JDA. JDA solutions help to eliminate the guesswork in determining merchandise performance. real-time category management solutions available on the market today. In particular.000 products across 26 stores. and demand planning. Ability to identify the most popular products and give them the correct amount of shelf space. With smarter category management strategies. and compelling prices. It also provides our retail staff with far more accurate and better presented planograms. Head of Merchandising.
they need Server 2000 Reporting Services. effective business decisions. These include build and manage functionality. companies can optimise their processes by products such as Microsoft BizTalk® Server. Using BizTalk Server (an integration hub). 12 R E TA I L A N A LY T I C S . out the need for additional tools or applications. and that it can scale Microsoft SQL Server is hugely attractive to retailers to accommodate future requirements. Microsoft quickly converting raw data into usable insights withSharePointTM Portal Server and Microsoft SQL ServerTM.The Right Tools Faced with the chance to access a much higher level of information. Online Analytical Processing (OLAP). because it comes with an out-of-the-box relational database as well as an OLAP database and data mining By developing their solutions on the Microsoft®. processes quickly and easily — even if their offices are If they find their requirements are more complex. and then turn these insights into well-informed. With the Microsoft suite of interoperable Framework and XML Web services. platform can build on any incumbent investment in heterogeneous legacy tools and environments. retailers can easily integrate real-time business In addition. the building blocks for end-to-end business solutions that help retailers draw valuable insights from their business and operational data. physically remote. with Microsoft SQL Server 2000 Analysis Services and Microsoft SQL When retailers make a technology investment. SQL Server 2000 is the foundation for all the components in the Microsoft business intelligence suite of products. companies can connect business systems and processes. can provide best-in-class applications that extend the and the Microsoft Office Excel Add-In for Microsoft value of the Microsoft data environment. compare and discuss documents and total cost of ownership and better value for money.NET technology. have the option to deploy a SharePoint Portal Server promotes quick and easy business intelligence solution that is solely based on company-wide collaboration allowing individuals Microsoft technology so they can achieve a superior to exchange. SQL Server 2000 performs the function of a relational database and includes a powerful built-in set of business intelligence tools. data mining and reporting out of the box. Microsoft takes a server approach to business intelligence. and implementing products. SQL Server Analysis Services. the Microsoft business intelligence intelligence tools into their existing systems. while Retailers do. retailers are unsurprisingly keen to advance their competitive edge and jump on the business intelligence bandwagon. whereas other vendors offer portfolios of business tools. all help companies extend their business intelligence solutions from the server to The Microsoft platform for business intelligence provides the desktop with familiar and easy-to-use tools. Microsoft Excel. However. deliver immediate incremental Why Microsoft Technology? value when tested and deployed. Microsoft Office tools such as the Microsoft independent software vendor (ISV) partners Microsoft Office Business Scorecard. to be confident that it can integrate easily with any existing infrastructure. however. finding the right analysis solution can prove difficult.
and POS staff. retailers of all size can benefit from enterprise-class reporting and analysis solutions. With SQL Server 2000. Once retailers use SQL Server 2000. They can also gain added value from their existing investment in Microsoft Office and the Microsoft Windows® operating system. SQL Server 2000 can be rapidly deployed and delivers immediate business benefits. 2 Source: The OLAP report. the power of the Microsoft Windows Server System. The Microsoft business intelligence approach helps companies empower their employees in the retail business. Finally. Platform for future business intelligence solutions. Microsoft helps customers to maximise their return on investment in IT and business intelligence by providing: Strong analysis and reporting tools. www. • • • • • Traditional business intelligence tools have targeted analysts and senior management in the organisation. and Business Scorecard. which they can adopt as the business evolves. including executives. Microsoft offers retailers a large menu of interoperable business intelligence offerings integrating any data sources. and the familiarity of the Microsoft Office System.olapreport. together with a low total cost of ownership (TCO).Microsoft has now overtaken Hyperion Solutions to become the largest OLAP vendor (28 per cent market share in 20042) and that lead is destined to increase in 2005. Rapid user understanding and uptake. middle managers.com. for example Excel Add-in for SQL Server Analysis Services. R E TA I L A N A LY T I C S 13 . SQL Server 2000 integrates seamlessly with Microsoft Office solutions. they acquire many core business intelligence components. Familiar Office applications for complex reports. Iterative approach—short-term value. By combining the enterprise data management functions of SQL Server 2000.
statutory consolidation. analysis. budgeting. improve planning and process execution. predictive analytics.geac. Geac www. provides a single CPM application for strategic planning. OutlookSoft Corporation www.’s leading providers of planning.compass-software.com KSS is the leading provider of price optimisation tools for the Retail and Petroleum industries.Microsoft Partner Ecosystem Compass Software www. 14 R E TA I L A N A LY T I C S .com OutlookSoft Corporation is the leading provider of unified.outlooksoft. JDA Software www.uk Compass Software (part of Torex Retail) is one of the U. forecasting. and most crucially — generating immediate margin and profitability improvements.jda. suppliers and brands. design and business intelligence solutions to retailers. providing customers worldwide with the core financial and operational solutions and services to improve their business performance in real time. The company’s web-based solution.com Geac is a global enterprise software company for Business Performance Management. real-time corporate performance management solutions (CPM) powered by the Microsoft business intelligence platform. KSS specialise in advising and supporting company’s processes to set prices which enhance price image and loyalty. OutlookSoft Corporate Performance Management. which enable businesses to maximise their profitability and optimise supply chain performance. and competitive advantage. and dashboards. reporting.kssg. JDA Portfolio is the industry’s leading suite of best-in-class products that manage and optimise demand chain processes from finished goods to customer checkout.com JDA Software is a global leader in delivering integrated software and professional services for the retail demand chain. KSS www. scorecarding.co.K.
Sysrepublic Ltd.com ProClarity’s industry-leading application development platform helps customers build sophisticated custom analytic solutions that enable decision makers to make more insightful choices faster. RFID. web-like navigation and powerful calculations to transform information into understanding.com Wipro Technologies is the world’s first PCMM and SEI CMMi Level 5 certified IT Services company. GDS. decision-making workflows and existing database and software technologies. www.NET technologies. multi-channel integration. Real Time Integrator provides retailers with a comprehensive. Sysrepublic works with major retailers worldwide to deliver leading integration and data exploitation solutions. DDSN. ProClarity Corporation www.torexretail.com Sysrepublic specialise in the provision of software products and consultancy services for the retail and hospitality sectors. Torex Retail www.wipro. and loss prevention and basket analysis solutions. pharmacy and analytics. Implemented using Microsoft . Wipro’s customers include 6 out of Store magazine’s top 10 retailers.com Panorama Software Systems is a premier developer of business intelligence products and solutions.Panorama Software www.sysrepublic. electronic point-of-sale software. The focus areas in retail are price optimisation. servicing some of the biggest names in retailing in both the UK and Europe.com Torex Retail boasts an unparalleled track record of more than 20 years. Wipro Technologies www. feature patented visualisations. R E TA I L A N A LY T I C S 15 . based on business processes. to merchandise management solutions. packaged infrastructure on which to execute the vision of real-time retail. promotions management. sophisticated performance and productivity systems.proclarity.panorama. Panorama NovaView e-BI product line provides the ultimate web-based business intelligence solution for enterprises and exposes the full functionality of Microsoft SQL Server 2000 Analysis Services. from leadingedge. collaboration solutions. These solutions. e-tailing. Our solution set spans all facets of the retail systems business.
Windows.com © 2005 Microsoft Corporation. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.More Information To find out about Microsoft’s Retail Analytics proposition. the Microsoft logo.microsoft. please visit www. BizTalk Server. and SQL Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Microsoft.com/smartretail or email ukretail@microsoft. . All rights reserved.
This action might not be possible to undo. Are you sure you want to continue?
We've moved you to where you read on your other device.
Get the full title to continue listening from where you left off, or restart the preview.