ETIQUETTE & MANNERS

:
Social rules for the professional
Compiled by Dotty Harshberger

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No matter what the situation, social etiquette rules should be followed.

When should you be particularly aware of your manners?
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EVERY SITUATION!
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Consider some of the benefits of etiquette«
‡ Gives professionals the tools to impress clients and colleagues. ‡ It puts others at ease so that business can be conducted.
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and«
‡ Helps to establish rapport with others more easily. ‡Gives the organization an overall polished, professional image. ‡ Builds confidence and helps create a winning style.
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and
Possessing a high level of etiquette knowledge and skills builds confidence and instills the perception of trustworthiness in others.

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Introductions
‡ When you are speaking with someone you know and someone new approaches, always make an introduction.

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When making an introduction«
‡ Give a piece of information about the person²it can be a conversation starter. ³This is Sue, she just opened a new store in town.´

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What?
‡ LISTEN to and concentrate on conversations² don¶t just wait for your turn to talk!

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Don¶t Jump!
‡ Resist the urge to jump into a conversation when someone pauses in thought. Wait a second or two, then respond.

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Just a peck will do.
‡ A kiss on the cheek as a greeting is okay at a holiday gathering or a convention when you haven¶t seen the person in awhile. ‡ Resist the smooch in a purely business setting.
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Smile, you¶re on Candid Camera!
‡ Be an active listener²smile, nod, make eye contact and agree when appropriate.

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My Space
‡ Respect a person¶s personal space² don¶t get too close! If you can smell lunch on their breath²you may be too close! ‡ Give them a breath mint!
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Build your vocabulary!
‡ Avoid vulgar references and swear words. ‡ Poor language IS NOT professional and offends some.
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Networking
Based on the success of your first impression, the other person will determine whether or not you are worthy enough for them to continue investing themselves in developing a relationship with you and your company.

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Mind your own business!
‡ Don¶t ask personal questions! Like« How much did that cost? Why did they divorce? Did you get a raise?
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You¶ve got to be kidding!
‡ Gossip²keep it to yourself! ‡ Gossip: Everyone wants to hear it until it¶s about them!

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Hold the door.
‡ Whoever (guy or gal) gets to the door first should open it and hold for others who are following.

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The door is closing«
‡ At an elevator, those in the elevator should get off before anyone else get on.

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Meeting Seating
‡ Generally the chairperson sits at the end of the table farthest from the entrance.

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Does anyone know what time it is?
‡ If you are attending the meeting²be on time! ‡ On time means arriving a few minutes BEFORE the meeting begins.
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Who¶s in charge of this meeting?
‡ If you are leading a meeting ARRIVE EARLY! Check the room¶s temperature, lighting, and arrangement. ‡ Get yourself organized. ‡ Greet the participants as they arrive.
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Keep your Word.
‡ Do what you promised you would do! Make that phone call! Write that note! Make the arrangements!

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H2O
‡ Always thirsty? See a doctor! ‡ Having a bottle of water is alright if water is available to others. ‡ If you¶re the only one² put it away!
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Placing a telephone call«
‡ If you¶re making a call, identify yourself first, then ask to speak to the person you¶re trying to reach.

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When you finally reach the person«
‡ Before you jump into a deep conversation, ask if they have time to talk.

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If you¶re on the phone and another call comes in«
‡ Always ask if it¶s alright to put them on hold.

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Sign Language?
‡ Do not interrupt someone on the telephone by gesturing, speaking or writing them notes!
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What about voicemail?
‡ If you must leave a message, state your name (spell if they don¶t know you), phone number, date and reason for the call. ‡ Repeat your phone number at the end² SLOWLY.
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You¶re Ringing
‡ When you are in ANY meeting, turn off your cell phone ringer² accept voicemail and text messaging only!
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Can you hear me now?
‡ If you MUST take a call in a public place²try to move to a more private space. ‡ Hearing one-sided conversations alienates the person NOT in the conversation!
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I can¶t talk now, but«
‡ If you must talk in a public place (bus, elevator, airplane etc.) keep it short and discreet.

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Rapid Response
‡ Forget junk mail and forwards, but ALWAYS respond to a real message on your e-mail.

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watch wat u say
‡ While our Internet culture is full of shorthand, check your e-mail for grammatical, capitalization and spelling errors! In business²no shorthand!
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Moving?
‡ Close your e-mail address at an old job and have them forwarded to an appropriate person. ‡ Let everyone know your new e-mail address.
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No eating with your fingers!
‡ During the first course of the meal, use the utensils on the outside. ‡ For example, the salad arrived, use the fork on the far left. Entrée arrives, the next fork.
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I want to eat my dessert!
‡ When wanting to eat your dessert, use the utensils that were placed above the plate.

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Put the napkin where?
‡ Open the napkin, refold in half and place in onto your lap with the fold away from you.

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How did that get on the floor?
‡ If your utensils or napkin fall, DO NOT crawl around on the floor to retrieve²flag down a waiter and ask for another.
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I can¶t eat another thing.
‡ Finally done eating? Place all of your utensils on the plate with the tip of the fork and knife across the plate, pointing at 11 o¶clock.
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Chop sticks or Chop Suey?
‡ Eat your Chop Suey (or any other food) with chop sticks ONLY if you already know how to use them²learning in front of someone can be ugly!
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What¶s in my Mouth?
‡ Great meal when² all of a sudden you realize something in your mouth needs to come out! ‡ Cover your mouth with a napkin and get it out² discreetly!
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Doing lunch?
‡ Whoever invites a colleague or client to a business lunch pays for it² that includes the tip, coat check and parking if necessary.

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Where to Lunch
‡ Select a restaurant that is conducive to conducting business. ‡ The restaurant should be centrally located for both, or close to the guests¶ office.
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Mirror, mirror on the wall«
‡ Don¶t primp at a restaurant table or in public. ‡ Use the restroom to groom!

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Party time!
‡ Have fun, but maintain control! DO NOT get drunk hit on a co-worker stay at the buffet

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Warning: DO NOT PICK
‡ at your teeth. ‡ at your face. ‡ your nose. ‡ on your friends.
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Never, Never, Never«
‡ Burp ‡ Snort In general: DO NOT make ANY bodily noises that are rude and disgusting!
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Allergies and colds happen, but«
‡ DO NOT blow your nose at a table. It¶s alright to pat your nose with a tissue. Otherwise, excuse yourself and find a place away from others.
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Finally«
‡ Take time to say ³please´ and ³thank you´ more often. ‡ Don¶t forget to say ³Hello´ rather than ³Hi´. ‡ Say ³you¶re welcome´ rather than ³no problem.´
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and always«

S M I L E
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Sources
‡ ‡ ‡ ‡ ‡ ‡ www.bartleby,com/95/ www.emilypost.com www.etiquettehell.com www.etiquetteessentials.com www.udefineucom www.lettgroup.com

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