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Basic QI Tools • • • • • • • Check Sheet – every person has to be looking for & recording the SAME thing Survey / interviews

– observations as they happen Pie Charts – are limited to one topic at a time and are used to show proportion or significance Bar Graphs – simple bar graphs show how several items differ from each other in a single characteristic Pareto Chart – tallest bars indicate the contributors to the issue; focus on issues that offer the greatest potential for improvement Line Graph/Run/Trend Graph – monitor performance over time to study patterns over a specified period of time Flow Chart / Process Analysis – defines the beginning and end essential to steps taken between; identifies all steps/decisions; use to streamline, identify if not working, or to help in designing a new process • • • • • • • 5 Why’s – detect meaning of a particular situation Affinity Diagram – organize natural grouping Brainstorming – generate a high number of all possible factors that may impact the problem – group under headings that define the problem Fishbone – all possible causes Interrelationship diagraph – cause & effect relationship Bone Diagram – can be used as a planning tool and for reflection on the current and future state of a project Regardless of the specific QI tools used, there are several principles that underlie the application of QI tools: • • • • • • • Know your stakeholders and what they need Focus on processes Use data for making decisions Understand variation in processes Use teamwork to improve work Make quality improvement continuous Demonstrate leadership commitment