OM0006-Unit-01-Introduction to Maintenance Management Unit-01-Introduction to Maintenance Management Structure: 1.1 Introduction Objectives 1.

2 History of Maintenance Definition of Maintenance Objectives and Functions of Maintenance 1.3 Functions of Maintenance Management Quality Aspects in Maintenance Maintenance Organisation Initial Level Repeatable Level Defined Level Managed Level Optimized Level 1.4 Improving Maturity in Maintenance Organizations Training Strategy Work Management Resources Management Supervisory Review Quality Assurance Subcontract Management

Commitment of the Maintenance Personnel. Verification of Implementation Metrics and Process Improvement 1.5 Dynamics of a Maintenance Organisation Maintenance Management Perspectives Types of Maintenance Preventive Maintenance Shut-down Maintenance Opportunistic Maintenance 1.6 Summary 1.7 Terminal Questions 1.8 Answers 1.1 Introduction Rising inflation and increased competition have brought with them the need for greater productivity, and recent years have seen more emphasis being placed on productivity improvement. Moreover, sophisticated equipment and capital intensive units and plants are being increasingly used to achieve the pre-set targets of higher production and productivity. Reliability and maintainability features are now being incorporated in the equipment designs. Although modern equipment has higher levels of reliability, it is not possible to keep this equipment in an operating condition at all times because failures do occur even in the most reliable equipment.1 It is also true that such sophisticated equipment, and units or plants, tend to have high probabilities of failure since in many cases they incorporate newer, and therefore not adequately proven, technologies and designs. They also consist of a large number of assemblies, sub-assemblies and components. Failure and malfunctioning of these items of equipment result in a loss of production. Loss of production is undesirable because it results in corresponding loss in revenue. Whenever an item of equipment is down and fails to perform its intended function, or performs in an undesirable fashion, it must be restored to a state where it performs satisfactorily. At the same time all necessary action must be taken to keep, or retain, such equipment in an operating condition and also to prevent failures. Resources, such as spare parts, manpower skills, tools, instruments and facilities, such as hangars in the case of

aircraft maintenance, are utilized for accomplishment of the restoration processes and preventive actions. Thus the requirement for productivity improvement has brought about the pressing need for a significant improvement in the management of maintenance of equipment, units and plants. Objectives: After studying this unit you shall be able · To Define Maintenance · To assess objective and functions of Maintenance · To describe Quality aspect of Maintenance · To assess key process of Maintenance Management 1.2 History of Maintenance Historically, maintenance activities have been regarded as a necessary evil by the various management functions in an organisation. Enormous costs of maintenance, estimated to be between 15 and 40 per cent of the production costs and the trend towards automation have, however, forced managers to pay more attention to maintenance. The evolution of maintenance can be traced from the days prior to World War II. The attitude of the managers then was ‘to fix the equipment when it breaks’. With fewer items of sophisticated equipment around, and hence, the cost of downtime not being high, prevention of equipment failures was not given much attention. Maintenance, in addition to fixing the broken equipment, involved simple activities like cleaning and lubrication. The period after World War II saw the introduction of the word ‘terotechnology’ which was initially defined by the committee on terotechnology as ‘…a combination of management, financial, engineering and other practices applied to physical assets in pursuit of economic life-cycle costs’. Due to rising costs and inflation, focus was on reducing downtime of equipment and hence preventive maintenance came into being as an important activity. This period also saw a number of researchers working on operations research models for preventive maintenance. Importance of planning maintenance activities also grew during this period. Overhauls of equipment were planned and scheduled. Systems for managing maintenance were also introduced. The period after 1980 has seen some of the worst accidents in industrial history. Leakage of methyl isocyanite (MIC) from a battery/cell manufacturing unit in Bhopal in India and the threat to the survival of mankind caused by the nuclear accident at Chernobyl in the erstwhile Soviet Union have only made the manufacturing industries and the like realize the importance of maintenance. The attitude of ignorance towards maintenance has increasingly been replaced by one which recognizes maintenance also as a strategic issue in the organisation. Besides high cost, the other factors which contributed to this change

or restoring failed equipment to a normal operating condition.2. The objective of maintenance. Obviously. the principal objectives of maintenance would be: · to control the availability of the equipment. or tasks. To live up to the new expectations demanded of maintenance activities. should. regulatory matters. · organizing maintenance resources. manpower. an item of equipment in a specified operating condition. or return the equipment to an acceptable working condition. Performing such activities would obviously extend the useful life of the equipment. tools and facilities. The availability and utilization of these resources are of prime importance. be to maximize the profitability of the organisation by performing activities which retain working equipment in an acceptable condition. maintenance programmes have to be developed to ensure that physical assets will continue to fulfill their intended functions at a minimum expenditure of resources.2. safety issues. Alternatively the objective should be to minimize the costs – the labour costs and the material costs as well as the loss in revenue due to loss of production. in general. ageing plant and equipment.include: environmental concerns. including staffing/recruiting. Techniques such as condition monitoring. Modern maintenance management can be considered to be composed of the following functions: · maintenance planning. and planning and scheduling maintenance resources. 1. which is linked to the overall organizational objectives. The set of tasks or activities that constitute maintenance ranges from simple cleaning operations and lubrication to performing condition monitoring. Performing maintenance activities requires the use of resources such as spare parts. Maintenance.1 Definition of Maintenance Maintenance is an element of a complete production system. drive for cost reduction and the like. at minimum resource cost. that are related to preserving equipment in a specified operating condition.2 Objectives and Functions of Maintenance The objective of any business organisation is to make profits. . Maintenance can thus be defined as a set of activities. and warranty and liability factors. The need for reliable equipment has also been realized. therefore. or keeping. neural networks and Markov chains have been used for controlling and managing maintenance activities. means preserving. In summary. · To extend the useful life of the equipment. 1. In case an item of equipment fails it needs to be restored to the same specified operating condition. maintenance activities which do not contribute to preserving or restoring the intended functions of assets should be eliminated.

Maintenance is an element of a complete ___________ system. at minimum ________________. Maintenance planning includes formulating and identifying organisation-wide policies that would help achieve higher maintenance productivity such as: · Do we repair the equipment or buy a new one? · Do we perform preventive maintenance or corrective maintenance activities? · Do we employ full-time repair personnel or should we subcontract work? Self Assessment Questions 1. involved simple activities like cleaning and lubrication. The attitude of ______________ towards maintenance has increasingly been replaced by one which recognizes maintenance. 3. · controlling the performance of maintenance activities. 2. · Budgeting. 4. . _____________ in addition to fixing the broken equipment. · defining processes for performing maintenance.· directing execution of maintenance plan. Maintenance planning includes formulating and identifying ___________ policies. The principal objectives of maintenance would be to control the availability of the equipment. 5.

then the planned maintenance activity cannot be performed. In order to carry out maintenance activities as planned. The top management is also responsible for negotiating and authorizing the service level agreement. This will lead to degradation of equipment performance and can also result in its failure. Once the required resources are available.3 Functions of Maintenance Management Responsibility for formulating the maintenance policies lies with top management. The maintenance manager should ensure that the equipment is restored to its normal working condition as quickly as possible. If the required resources are not available. In case the task does not get completed within the estimated time then corrective action would need to be taken to ensure further loss in revenue due to loss in production is minimized. The maintenance manager should track the work to completion. Once the activity is complete.1. Any maintenance activity requires resources. work and . Other common tasks related to maintenance management include generating reports related to equipment. the maintenance manager needs to organize the required resources and all these resources need to be available in the right quantity and at the right time. This way not only is the downtime cost kept to the minimum but also the resources are utilized effectively. the maintenance activity can be initiated. Another important task is creation of a master maintenance schedule. This is a statement of maintenance tasks to be carried out in a specified period. a review by the manager or the maintenance supervisor would be essential to ensure and authorize that the maintenance work has been carried out properly.

1 Quality Aspects in Maintenance Quality is not absolute but relative. · the required tools. the need is for a good maintenance organisation. instruments and facilities for performing the activity. An effective maintenance process must consider the relationships of all the tasks. when performed properly. training and motivation of the people . · It incurs not more than the budgeted cost. · A repository of maintenance processes.3.costs. produces the desired result. 1. · an appropriate ‘on-the-job’ training programme for the repair men to enhance their ability to work. An important step in addressing the maintenance management problems is to treat the maintenance task as a process that can be controlled. the tools and procedures used. measured and improved.3. A ‘process’ can be defined as a set of tasks that. without causing · any damage to the equipment or to any of its parts. 1. It also includes activities related to collection and analysis of data related to maintenance and reporting to top management. It is more to do with the maturity of the maintenance process such that high-quality maintenance activities are performed.2 Maintenance Organisation Maintenance organisation does not mean only the organisation of people in the maintenance department or their reporting structure. and the skill. · In general. · it is initiated on time and the equipment is returned to production at the · required time. The above-mentioned conditions can be satisfied only when the maintenance organisation has: · skilled and committed repair men available to carry out the required maintenance activity at the required time. · the required spare parts in the required quantity. A maintenance activity can be considered to be of high quality if: · it restores an item of equipment to its normal working state.

1. However. quality assurance and project tracking and oversight.3.4 Repeatable Level Organizations which carry out similar projects with reasonable accuracy with regard to cost and time are at this level.involved. 1. 2. repeatable. The strength to carry out similar activities stems from the prior experience.3. that is. organizations at this level face risks when presented with new challenges. The organisation now has capabilities to face new challenges and achieve success.5 Defined Level The organisation has a repository or a set of defined procedures for carrying out development work. 4. defined. 1. List down required process improvement actions. 1. The performance of these steps calls for a process-oriented organisation and such an organisation develops over a period of time as enunciated by the capability maturity model (CMM). To climb up the maturity level. Plan to perform the required actions. cost estimates and plans. To improve the capabilities of the maintenance organisation the following steps8 must be performed consistently: 1. organizations must have dedicated personnel who take care of the development processes.3.*9 The CMM was defined by the software engineering institute (SEI) for software development organizations and it classifies software development organizations into five levels initial. Understand the status of the current maintenance process or processes. 5. organizations at this level need to institutionalize basic management processes.6 Managed Level . the most important ones being project management. Commit resources to execute the plan. managed and optimized. With this. the organisation achieves the foundation for continuous improvement in processes.3 Initial Level The organisation operates on an ad hoc basis. Determine if the current process is the desired process. In order to improve performance. the organisation has to implement a measurement programme to obtain process feedback. Tools are neither integrated with the process nor uniformly applied. 3. without formalized procedures. To reach the defined level.3.

the organisation needs to put in place automatic data collection support tools. 9. that is. Problems are identified proactively and eliminated. A few key process areas can be readily identified in this regard. · quality assurance. Responsibility for formulating the maintenance policies lies with shop Supervisors. without formalized procedures. · supervisory review. The objective is only to identify the key process areas that would enable maintenance organizations to enhance their capabilities and maturity. the effectiveness of the process can also be determined. Self Assessment Questions State whether following statement True or False 6. Any maintenance activity requires resources. Targets are set for performance and a plan is made out to achieve the pre-set targets. A ‘process’ can be defined as a set of tasks that. Quality is not absolute but relative. 8. produces the undesired result.4 Improving Maturity in Maintenance Organizations The key process areas (KPAs) involved in enhancing the capability and maturity of a software organisation. 7. They are: · training strategy. The organisation operates on an ad hoc basis. · work management. Since the data collection process is full-fledged.7 Optimized Level The organisation has capabilities to identify the weakest links in the development processes and eliminate/improve them. The objective is not to classify the maintenance organizations also into one of these levels. To reach the highest level on the CMM. · resources management.The organisation has a way by which performance indicators are measured objectively. 1. when performed properly.3. . 1. The CMM can be adapted to enhance the capabilities of the maintenance organizations as well. cost estimates and plans. 10.

Most maintenance activities are performed in groups. a bull’s eye chart may be appropriate for tracking work. In some others. for example. The supervisor’s responsibility is to ensure that the required resources allotted for performing . Holding resources in excess of requirements is wasteful while non-availability of required resources at the required time is undesirable since this result in loss of revenue due to loss in production. Individual as well as organisation-wide training programmes should be planned.1 Training Strategy Every maintenance organisation should have a suitable training programme for its personnel. is not managed if it is not planned and tracked.4. An organisation may not always find suitable people for performing a job. The term ‘small activity’ should be defined by the quality assurance personnel because it varies from one organisation to another. Also the probable time to complete the tasks should be specified. manpower. such as an oil refinery. Resource here means manpower. facilities etc. irrespective of the time it consumes. This is the responsibility of the maintenance manager.4. A maintenance activity should be broken down into smaller manageable tasks. Coordination within a group is critical to completion of the maintenance task on time. For example. Each of the tasks in the work-breakdown structure should have appropriate resources assigned to it.2 Work Management Any activity. usage of modern tools etc. 1.4.4 Supervisory Review Every maintenance activity should be performed under the charge of a supervisor. The maintenance manager should identify the training needs of his subordinates and get them trained. For small activities. 1. scheduled and tracked to completion. This is referred to as the work-breakdown structure. a welder may be re-trained to perform a pipefitter’s job. It would not be appropriate to track every small activity in the work-breakdown structure to completion. Management of resources is therefore critical to managing the maintenance function. tools.· Subcontract management. can be provided on safety and productivity-related issues. Training. It therefore becomes necessary to train all the maintenance personnel on the aspects of team work. Every maintenance activity should be planned.3 Resources Management As mentioned earlier. In such a case it is better if some of the available personnel are re-trained on some trades other than those in which they have specialized. in one organisation an activity that takes only 15 minutes for completion is considered to be small. The required resources should be available at the right time and in the right quantity. maintenance activities require resources in the form of spare parts. a small maintenance activity may take not less than 5 hours. instruments and facilities. scheduled and conducted. tools. 1.4. 1. For example.

1. in most cases. tools etc. The assessment of the subcontractor can be done by inviting each to present their capabilities and verification of claims through independent references. Once the activity is complete. The maintenance manager can also visit premises to inspect the capabilities and to get firsthand information.5 Quality Assurance The quality assurance personnel should be responsible for identifying the optimum route for performing a maintenance activity. and for analyzing them in order to come up with improved routes and work processes.4.7 Commitment of the Maintenance Personnel The repair men need to be committed to perform the maintenance activities.4. A better option is to subcontract the work. The selection of the subcontractor should be planned. The supervisor should also guide the repair gang in performing the activity. subcontracted work should also be managed. The repair men should be provided with a list of activities that need to be performed as a part of the maintenance. The goals of the subcontract management should be to evaluate and select appropriate subcontractors for performing the maintenance activities. Hiring these specialists on a full-time basis. 1.4.8 Verification of Implementation .4. 1. This is the work order management process. List of activities. The supervisor should also report completion of the activity to the maintenance manager so that the actual costs incurred are logged.6 Subcontract Management A few maintenance activities require specialists at the job. The subcontractor manager should select a suitable subcontractor based on a balanced assessment of the capabilities of prospective subcontractors. Five important factors need to be taken care of if each of the key process areas mentioned above need to be implemented in the maintenance organisation. A few more basic areas like maintenance planning and configuration management would also need to be considered. These factors have also been borrowed from the CMM.the maintenance activity are available to the repair gang on time and in the required numbers. This involves establishment of policies and top management sponsorship. Like any other internal maintenance activity. Increasing the ability to perform. the supervisor should inspect the equipment in order to ensure that the equipment is performing as desired. Ability of the maintenance personnel can be enhanced by providing them with proper and relevant training. Yet another goal would be to verify the correctness of the work performed. 1. is expensive. They are responsible for collecting data while the maintenance activity is carried out.

Ability of the __________________ can be enhanced by providing them with proper and relevant training. 1. 12. tools etc. Measurement of maintenance activity can be in terms of percentage of work complete to date. Self Assessment Questions 11. 4.9 Metrics and Process Improvement This is a continuous process. The supervisor group.4. Feedback on the maintenance activity performed should be given to the concerned repair men.The supervisor of the repair men should verify the completion/ implementation of the maintenance activity.5 Dynamics of a Maintenance Organisation Coordination within the groups is one of the most important factors that determine the effectiveness of any maintenance organisation. They are as follows: 1. The quality assurance group. Metrics and process improvement is a ___________________. materials and tools. An activity is scheduled (as far as possible during the production windows in the case of preventive maintenance) and initiated depending on the availability of the required . The supervisor should also make use of this opportunity to identify the strengths and weaknesses of the individual repair men and arrange suitable training for them. 3. The resources. estimated time to complete the work. the maintenance productivity and quality of the maintenance work. The maintenance manager is responsible for scheduling maintenance activities. Four entities are important as far as the maintenance activities are concerned. 15. The maintenance manager. 14. 13. 1. Every maintenance organisation should have a suitable ___________ for its personnel. The key process areas (KPAs) involved in enhancing the capability and maturity of a ____________________. including manpower. 2. Gathering metrics on every maintenance activity helps in estimating the time requirements and also the cost. The selection of the ______________should be planned.

The key distinction among the three perspectives relates to the time interval between the recognition of the need to perform a maintenance activity and the time at which the .resources.5. 5. 2. 1. At any time. The quality assurance group determines the process of performing the maintenance activity in an optimized manner. this is called preventive maintenance. 2. Since the equipment is in use there is no loss in production while performing this maintenance activity. this is called corrective maintenance. As the maintenance activity is carried out. It can be seen from the above that there are two perspectives of maintenance management: 1. The equipment is taken out of production for a scheduled maintenance activity. Since the equipment is not in an operating condition this maintenance activity results in considerable loss of production. This is called the ‘production window’. an item of equipment or some part of it can be in one of the five following states: 1. The equipment is in a failed condition. Since the equipment is being taken out of production this maintenance activity results in loss of production. (2) and (3). Prevent it from breaking down as in cases (1).1 Maintenance Management Perspectives Kelly has described the dynamics of a production maintenance system considering a large process plant. 3. This maintenance activity also does not incur any loss in production. Fix it when it breaks as in cases (4) and (5). Ettkin and Jahnig have described the work life cycle for the reactive and proactive perspectives. The equipment is running and is producing the desired output. The maintenance manager tracks the activity to completion while the supervisor inspects and ensures the activity is carried out properly. Relatively more time is spent on performing this type of maintenance activity. Due to shortage of resources the maintenance activity is pending. The equipment is in a failed condition. the quality assurance group collects data on the process and analyses them with a view to improving the process. The equipment is not wanted for production and is available for maintenance. Maintenance is being carried out to restore the equipment to an operable condition. 4. They have divided corrective maintenance into two perspectives – ‘reactive’ and ‘reactive/proactive’ –and have defined preventive maintenance as a ‘proactive’ perspective. This activity involves simple inspection of replaceable parts. Maintenance is carried out while the equipment is running.

v Evaluation of the performance. materials and tools. which are primarily due to loss of production. v performing the maintenance task.5. Also the indirect costs resulting due to failure decrease. the direct costs increase.3 Preventive Maintenance Preventive maintenance is a proactive activity. The level of maintenance activity to be performed is obviously the one where the total cost is minimal.5. Just as there is a trade-off between inventory holding costs and the reordering costs. regardless of the maintenance perspectives. Availability of an item of equipment can be defined as the ratio of uptime to the sum of uptime and downtime. The cost of utilization of these resources is a direct maintenance cost. All the maintenance activities. In the case of the ‘reactive’ perspective. This is an approach developed to reduce the likelihood of the failure of critical equipment to the minimum possible. 1. results in loss of revenue. v scheduling the maintenance task. involve the following steps: v planning the maintenance task. in the case of nuclear submarines. The cost of unavailability. Most situations warrant a considerable mixture of maintenance types. This approach to maintenance becomes essential for any equipment where there are serious dangers to life should a failure occur. the ship and its entire crew are in mortal danger. in turn. The following section describes the preventive. there is a trade-off between the maintenance costs and their benefits. If personnel who operate and maintain the nuclear power plant of the submarine make serious mistakes. the time interval between the recognition and performance is very small as compared to the ‘proactive’ perspective. The total maintenance cost is the sum of direct maintenance costs.2 Types of Maintenance The return of investment on an item of equipment can be maximized by maximizing its availability. Performing a maintenance activity requires usage of resources such as manpower. The preventive actions under such a situation would be to: . consisting of labour costs. corrective and other maintenance practices followed in organizations. The only difference is that of the time interval. make changes and prevent failures. 1. The intention is to detect potential failures early. As the level of performing maintenance activity increases. When an item of equipment is down it results in loss of production which. material costs and direct overheads. is proportional to the loss in revenue. for example. and indirect maintenance costs. which is an indirect cost. There is rarely any organisation where only one type of maintenance is used.activity is actually performed.

hours etc.· Train all the personnel in their own jobs. Fixed-time maintenance is that activity which involves inspection of critical parts of the equipment after a fixed time interval. and the commanding officer must promptly report on the corrective actions. This approach to maintenance is also important in highly automated plants. where the cost due to loss in production is very high. · Replacement of worn-out parts. · servicing. These activities can prevent serious errors from occurring. · Audit the personnel so that they demonstrate satisfactory performance to their job standards. · Inspect each ship and each operation to ensure that every procedure and method is properly understood and executed. power plants etc.. which includes lubrication. Planned · activities are carried out and the main functions are: · inspection of critical parts of the equipment. · Report deviations to the admiral-in-charge. · Condition-based maintenance. adjustment and similar activities. For example. such as car assembly. Primary objectives of this approach to maintenance are to: · Increase the life of critical equipment by preventing failures. · Detect the onset of a failure. and replacement of those which are worn out. These objectives give rise to the following methods of performing preventive · maintenance activities: · fixed-time maintenance. Analyze even the most trivial errors to determine what went wrong. the level of distilled water in the battery of an automobile is checked after every 1000 kilometers and the brush ploughs of a grinding mill should be replaced after every 500 hours of running. This type of maintenance activity is applicable only for those items which exhibit a time-dependent failure . The fixed time should not be based on the calendar units but should be based on a fixed number of running units such as kilometers. or after generation of a fixed cumulative output.

Since condition monitoring gives sufficient warning of an impending failure it becomes easy for the maintenance manager to plan a corrective activity at a later time. such as the setting of warning limits for the Solidification of the lubricant. the maintenance-related costs are usually high for the following reasons: The time required is usually much higher than other maintenance types because the cause of failure has to be identified. In organizations where there are very few production windows. There is a cost due to loss in production. In some situations it is possible to carry out some preventive maintenance activities while the equipment or plant is running. correlating to the onset of failure has been identified. is a reactive activity and is performed when an item of equipment is not in an operating condition or is operating at a level below its rated capacity. This type of maintenance is called running maintenance. are expensive. It is an appropriate option for preventive maintenance when the following conditions apply: Prevention of failure is not technically feasible. This is a proactive-reactive approach to maintenance and results in the following tasks: repair of failed parts of the equipment. corrective maintenance is predominant. the solidification of the lubricant is an indicator of the machine’s wearing condition. Complex situations require sensors and other high-tech tools to monitor the vibrations. This method of condition-based maintenance is inexpensive. A simple case of condition-based maintenance is the visual examination of the brake pads of an automobile. the time required to perform this activity is . replacement of failed parts with new ones. This approach is designed to detect the onset of a failure. Techniques such as oil analysis. Detailed analysis helps in detecting an impending failure. which can be measured either visually or by other means. Corrective maintenance activities are also performed when condition monitoring indicates onset of a failure. checking for leaks in fuel-carrying pipes.mechanism. the maintenance personnel can also collect data which can be used as inputs by other methods of condition-based maintenance procedures. Running maintenance is normally carried out in situations where there is no threat to the life of the maintenance personnel. shock pulses etc. The costs involved in condition monitoring may vary widely. eddy currents. or how the failure can be prevented is not yet known. Condition-based maintenance is also known as predictive maintenance. Along with inspection. cracks in the structure of a building etc. which the case is when the event leading to failure occurs in a predominantly random manner. ultrasonic waves and thermographs also help monitor the condition of the equipment. if repair is not economical. These methods. Corrective Maintenance Corrective maintenance. A parameter. analysis of acoustic emissions. The obvious advantage of carrying out running maintenance is that there is no loss in production. With this kind of maintenance policy. on the other hand. generally occurring in the form of breakdown maintenance. For example. It is possible to identify a value of that parameter when action may be taken before full failure occurs. and then the parts have to be repaired or replaced. Although. as mentioned earlier. Damage is caused to other equipment as a consequence of failure.

5.5 Opportunistic Maintenance The maintenance work that is carried out is not directed at the primary cause of failure of the equipment or shut-down. If the priority is high or alternatively if the equipment is critical. 19. 18.much higher than the preventive actions require. 17. This approach to maintenance is called opportunistic maintenance. Minor repairs which cannot be performed while the equipment is running. Whatever be the choice of the maintenance policy. as well as major repairs and overhauls. The cost of utilization of the resources is a indirect maintenance cost. Trained maintenance personnel also have a role to play in reducing the maintenance time. are carried out after the equipment or plant is shut down. 1. The types of maintenance discussed in this section will help top management decide on questions like: should we carry out preventive actions? Or should we fix the equipment when it breaks? As mentioned earlier. it should be closely associated or integrated with the resources management function. The maintenance work that is carried out is not directed at the primary cause of failure of the equipment or shut-down. Depending on the availability of resources. The cause is usually recorded for future analysis and corrective actions are prescribed. 20. Self Assessment Questions State whether the following statement True or False 16. an emergency maintenance is carried out. . this can be reduced considerably if the organisation has all the maintenance procedures and systems in place.4 Shut-down Maintenance Shut-down maintenance can either be a preventive activity or a corrective activity. Once an item of equipment fails. The next chapter describes a few resources management techniques. the maintenance department personnel attempt to detect the cause of the failure. When a maintenance activity is carried out on an item of equipment there exists some opportunity to inspect. criticality of the equipment and the priority. The work is deferred to a later date if the priority is low or the equipment is not so critical.5. repair and replace certain other parts of the equipment. Shut-down maintenance can either be a preventive activity or a corrective activity. While we know that prevention is better than cure. most situations in organizations warrant a mixture of maintenance types. we also realize that failures are unavoidable. The maintenance manager is responsible for scheduling maintenance activities. corrective maintenance work is scheduled and carried out. 1. Five entities are important as far as the maintenance activities are concerned.

Write a note on History of Maintenance. 2. From this state. Plant and equipment availability is of paramount importance and effective management of the maintenance function goes a long way in ensuring the attainment of the objective of maximization of availability 1. and has been hastened by the fact that the loss of one hour of production is much more expensive today than it ever was before. chemical and fertilizer plants. Discuss Dynamics of a Maintenance Organisation. Resource Cost 5.1. Organisation-wide 6.7 Terminal Questions 1. nuclear power generating stations. What are the steps involved in Maintenance Organisation. True . False 7. Ignorance 3. This transformation has taken place in about 40 years and has brought about automation and increasing sophistication of plant and equipment. Maintenance 2. it has now come to be accepted as an important function – one of strategic importance – particularly in the capital-intensive continuous-process industries such as power plants. Explain Objectives and Functions of Maintenance. and integrated iron and steel works. 5.6 Summary Until recently.8 Answers Self Assessment Questions 1. 3. maintenance of plant and machinery was a thankless job and the maintenance function was considered a necessary evil. True 8. What are the features of Preventive Maintenance? 1. 4. Production 4.

False Terminal Questions 1. Subcontractor 15. Page 6 – Part 1. Maintenance Personnel 14.4. Software organisation 12. True 20.2 4.2. True 18.2 3.9. Training programme 13. Page 2 – Part 1. False 19. False 17. True 11.1. Continuous Process 16. . False 10.4 5.3 Copyright © 2011 SMU Powered by Sikkim Manipal University . Page 10 – Part 1.1 2.Page 11 – Part 1. Page 3 – Part 1.

6 Summary 2.3 Spare Parts Statistical Inventory Theory Models Inventory Costs How Much to Order? When to Order? Selective Inventory Control Procedures Manufacturing Resource Planning The Bill of Materials Master production Schedule Inventory Status File Requirements Pegging Rescheduling Process 2.5 Effect of Maintenance types on Resources 2.OM0006-Unit-02-Business Maintenance Unit-02-Business Maintenance Structure: 2.7 Terminal Questions .2 Man Power 2.1 Introduction Objectives 2.4 Tools and Facilities 2.

can be used to determine the optimal number of welders. simulation techniques and queuing models have been used for determining the optimal number of repair gangs required to be deployed in a system. Queuing models and simulation have been used also for determining the optimal number of tools and facilities such that the maintenance costs are minimized. Important among these are maintenance materials (spare parts).2. plumbers etc. which utilize the theory of minimizing the total cost of unavailability and labor.8 Answers 2. A Maintenance job is usually performed by a repair gang or repair crew consisting of an optimal mix of skilled workers. which utilize the theory of minimizing the total cost of unavailability and labor. can be used to determine the optimal number of welders. rigging etc. Basker. The disadvantage of assigning a maintenance job to a repair gang or crew is that the manpower utilization within the gang is not effective. Historically. Manan . a maintenance job may require the services of a welder for just about an hour whereas the same job may require a fitter for more than four hours. In this study the characteristics of the maintenance resources are discussed. Objectives: After studying this unit you shall be able · To explain the characteristics of the maintenance resources · To define techniques used for managing the maintenance resources · To assess comparison of the available resources management techniques 2. An important issue in manpower is that of determining the optimal number of skilled repair workers. The usage of the models. An important issue in manpower is that of determining the optimal number of skilled repair workers. However. requires some knowledge of the rate of failure (called arrival rate) and the repair distribution.2 Man Power Almost all the maintenance activities require skilled personnel and most of the activities require more than one skill such as welding. tools and facilities.1 Introduction For performing any maintenance activity resources are required. Techniques used for managing the maintenance resources are also discussed. Queuing models. Queuing models. fitting. plumbers etc. One solution to this problem would be to schedule individual workers rather than repair gangs. The procedures used are similar to those used for determining the optimal number of repair gangs required for carrying out maintenance activities. For example. manpower. however. not all skills are required for the same amount of time.

2. and the number of repair gangs required such that the total costs (sum of labor cost and downtime cost) are minimized. In addition to the holding and stock-out costs.3. two basic questions need to be answered: · How Much to Order? · When to Order? . there is also a cost of ordering a re-supply of spare parts. The objective of spare parts management is therefore to minimize the total of inventory holding. not having the required spare part results in a stock-out cost. By holding spare parts in the inventory the funds of the organization are tied up which could have otherwise been invested in other activities. Barnett and Blundell have used the Monte Carlo simulation technique to optimize the number of repair gangs and the size of the repair gangs given that the maintenance jobs generate demand for repair workers from three different trades’ mechanics. 2. Using selective control procedures along with some heuristics. stock-out and ordering costs.3.3 Spare Parts The spare parts (maintenance material) problems have been traditionally approached in three ways: 1. on the other hand.1. Maintaining the spare parts in a store also incurs some cost. Using the statistical inventory theory models. Newman and Brammer and Malmborg have utilized a material requirements planning/bill of materials approach to manage the manpower resources. 3. In general.and Husband have used the Monte Carlo simulation technique to determine the optimal number of repair workers required to perform the maintenance activities in a shop comprising a finite number of identical machines. 2.1 Statistical Inventory Theory Models 2. Using the material requirements planning/manufacturing resources planning (MRP/ MRP-II) technique. The objective is to determine the number of repair workers needed to constitute a repair gang.1 Inventory Costs Every organization keeps spare parts so that defective and worn-out parts of equipment can be replaced. electricians and pipe-fitters.

2. where c is the cost per order. The maintenance manager must make sufficient provisions to take care of demand during the lead-time because the cost of stock-out is undesirable in any situation. This provision normally takes the form of safety stock which is determined based on the service level. Thus The minimum of TIC can be obtained by differentiating the above equation with respect to Q and equating the resulting derivative to 0.2 How Much to Order? Several models have been developed based on the principle of minimizing the total inventory costs. The following is an illustration of a basic inventory model which takes into account the holding and the ordering costs. During this period. therefore. is 1000.1.1. this is referred to as the lead-time. the demand for spare parts resulting from the need to perform maintenance activities needs to be satisfied. we have If The annual demand D for an item is 8000 units The cost of placing an order is Rs. 100.3 When to Order? An order placed with a vendor for re-supply of spare parts takes some time to get filled. Mathematical models are however available to determine the timing of placing an order taking into consideration the characteristics of the demand during the lead-time as well as the lead-time itself. 8. Let Q be the ordering quantity. The total inventory cost TIC = the holding cost + ordering cost. then the number of orders to be placed is given by The ordering cost is.00 The unit price of the item is Rs. The service level is defined as the probability of not having a stock-out situation. If the annual demand for an item is D. obtained by utilizing the above equation for Q. These models help determine what has been traditionally known as the optimum order quantity.3. . Thus. 2. The complexity of the problem lies in the fact that neither the demand nor the lead-time is constant. Then the holding cost is given by where p is the unit price of the item and r is the annual stockholding rate related to the stock value.00 The rate of interest is 20 per cent annually Then the optimum order quantity.3.

low Unit price of the parts Scarce. 2.1 Most applications found in the literature make use of a combination of selective inventory control procedures because classification or categorization of items based on just one criterion is inadequate for managing the maintenance materials. the safety stock and the minimum and maximum inventory levels require to be determined for each of the items in the stores. Technique Description ABC Pareto rule VED FSN HML SDE Table 2. irrespective of its criticality. By this method the spare parts are classified into nine Basics Of Formulation Annual usage value of the parts Vital. Items were categorized into homogeneous groups based on their characteristics. 3) Every organization keeps spare parts so that defective and ___________ of equipment can be replaced. medium. a few of which have been listed. paying equal attention to all the inventory items was not feasible. The following paragraphs describe some of the applications involving a combination of selective inventory control procedures.2 Selective Inventory Control Procedures The statistical inventory control techniques require that each item. The re-order quantity. Instead effort was concentrated on a few expensive and fast-moving items. 2) Several models have been developed based on the principle of minimizing the total _____________. During the days when computers were not available. slow and non-moving Usage rate of the parts High. difficult and easy to procure Procurement lead-times . 4) _______________ and queuing models have been used for determining the optimal number of repair gangs.Self Assessment Question 1) Maintenance job is usually performed by a _____________or repair crew consisting of an optimal mix. essential and desirable Criticality of the parts Fast. Several procedures for classifying items into homogeneous groups are available. be given equal importance. Ramani and Krishnan Kutty have utilized an ABC×VED classification technique where not only the annual value of usage of the part is taken into account but also the criticality of the part is given importance. This is the principle of the selective inventory control procedures.3.

A part may be classified as a critical part if the consequence of running out of stock is severe. takes into account the annual usage value Bi of the part i and is given by where Ci is the price of the part and Di is the total annual demand.6m where m is the maximum quantity of parts requested at any time. It is the time required to replace or repair the part. it should be noted that most of the classification criteria are subjective. which categorizes the spare parts into groups based on their criticality. These eight categories have been formed by taking only two categories in each of the three dimensions. The second dimension makes use of the criticality aspect of the spare part and is based on the revenue lost due to loss in production (Mi) which is given by where pi is the downtime cost per unit time per failure involving the concerned part. The first dimension. The stocking policies for each of the 27 categories are determined using heuristics. Duchessi. while the categories formed on the basis of criticality of the parts are critical and non-critical. and Ni is the standard deviation of the downtime cost (E denotes expectation). The second dimension uses an SDE classification. which is based on the procurement leadtime while the third dimension makes use of the FSN classification (usage rate). MUSIC-3D. Although the selective control procedures make the managing of the multiple inventory items easier. For instance. the multi-unit spare inventory control. a range of service level is specified. There are several ways by which the criticality of a part can be defined. If a substitute part is readily available then the part may be less critical. the stocking policy for a spare part in the V/S/F category is 2. The first dimension utilizes a VED classification methodology. a part may be called critical if the loss of production caused by non-availability of the part is very high. For example. The two categories formed on the basis of sales value are high sales value and low sales value. makes use of a combination of ABC. Tayi and Levy have utilized a two-dimensional classification method.2. in the categories formed on the basis of lead-times are long lead-time and short lead-time. . VED and the SDE classification procedures which results in eight categories of items as shown in table 2. Moreover. Saha and Mohanty have developed a spare parts stocking policy with an objective of minimizing the downtime of critical equipment.categories. statistical inventory control models or heuristics are utilized to determine the ordering parameters such as the order point and the order quantity. A three dimensional classification technique has been used for the purpose. For each of the nine categories. fi is the number of failures per unit time involving the part i. In other words. which makes use of the ABC classification criteria. A reorder point-order quantity technique is used in conjunction with this method for replenishment of parts.

As seen in the figure. defines the constituents of an end-item.Table 2. It is also a system simulator.3. The demand for an inventory item is termed dependent when it is directly related to. It consists of a master production schedule.3 Manufacturing Resources Planning The manufacturing resources planning (MRP-II) technique has been used widely for managing production resources. This section provides a brief overview of the closed-loop technique. The components in the diagram have been described briefly. the crankshaft assembly and the cylinder assembly. It can also be considered to be an assembly definition.3.2 shows the bill of materials for a petrol engine. in a raw. a logic processor and a capacity planning subsystem.1 The Bill of Materials The bill of materials defines how one or more items are brought together to make up another item. The piston assembly. the application of MRP is also very simple. the petrol engine is an end-item.3. 2. In addition to this. some applications involving management of maintenance inventories are also discussed. The technique is based on the principle of dependent demand. a bill of materials file. The bill of materials indicates that the engine consist of three subassemblies – the piston assembly. Later in this section. An end-item is an item at the highest level of hierarchy in the bill of materials.1 shows the components of MRP. Figure 2. MRP-II possesses two basic characteristics which go beyond the closed-loop material requirements planning (MRP). or derived from the demand of another inventory item. Figure 2. in general. It is an operations as well as a financial system. an inventory status file. is made up of the piston. semi-finished or finished form. All other constituents of the petrol engine are referred to as items. The bill of materials. any manufacturing organization would want to have the following questions answered: · How much to order? · When to order? Both these questions are also answered by the MRP technique. the piston rings and the bearings. As mentioned earlier in this section.2 2. The components can either be manufactured in the shop or can be boughtout items. in turn. The immediate . The central idea of MRP is to time production/acquisition of batches of parts/components so that they are available as they are required in assemblies.

Figure 2. In addition to defining the relationship between items. As seen from Figure 2.predecessor of an item is called the parent item. The bill of materials also carries with it some other information such as whether the part is bought out or is manufactured within the organization. for example. The MRP technique uses the bill of materials for computing the requirements through a process called explosion or desegregation. the bill of materials also indicates the quantity of an item that goes into making a parent item.2 two bearings (indicated in parenthesis) go into the making of a piston assembly.1 . is an item whose parent is the piston assembly. The piston.

3. This includes raw materials. . The master production schedule is constrained by the production plan. Also. this can be broken down into 12 production months.3. There may be a case where an item is used in two different end items. The quantity of all the items to be produced in a given period must equal the quantity budgeted in the production plan as shown in Table 2. level codes are assigned such that identical items used in different end-items are maintained at the same level. the top management has budgeted 6 tones of carbide tools to be produced during the year. The requirement at one level is computed first before proceeding to the next level. Since the demand for carbide tools is all through the year. In order to make the computation of the requirements easy.3. The total weight of the variants scheduled for production during the month when totaled equals the budgeted weight as shown in Table 2. 2. The master production schedule indicates the quantity of items to be produced in a given period.2 Master production Schedule A master production schedule is a statement of production of end-items for a given planning horizon. semi-finished and finished parts. It states what end-items need to be produced and how many needs to be produced in a month or week. The priorities for the production of items specified in the master production schedule are set by the sales plan. This is further broken down into a schedule for specific variants of carbide tools such as SPAN 50.2 Every item in the bill of materials is given a number or code such that no two parts have the same number.3. TPAN 75 and CPAN 75 that need to be produced. which is a budget set by the management.Figure 2.3.5 tones of tools need to be produced every month on average. As shown in Table 2. it may so happen that the items are used at two different levels. This would mean that 0.

5 Tools Master Schedule SPAN 50 0.2 CPAN 50 0.3.1 0.5 0. the scrap allowances etc. the inventory status file maintains the following data for every item: · Quantity on-hand.3 0. 2.5 0.3 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 0.3.3. the safety stock.5 0. In general.1 0.3.3 Inventory Status File The inventory status file contains up-to-date information about all the materials stocked in the stores. the batch sizing policy.1 0.5 0.3 0.1 0.1 0.5 0. · Quantity on order.3 0.1 0.3 0.3 0.1 0.1 0.5 0. the inventory status file also contains the planning factors such as the procurement or manufacturing lead-times.1 0.3 0.1 0. The file is kept up to date by posting the transactions which take place as a result of a receipt or issue of parts into and out of the stores.2 0.4 Requirements Pegging .1 0.2 TPAN 50 0.1 0. In addition to the stock data.5 0.1 Table 2.1 0.2 0.5 0.1 0.0 0.2 0.3 0.1 0.1 0.1 2.1 0.1 0.5 0.3 0.2 0.5 0.Item code Jan Production Plan Carbide 0.4 0.5 0.

in the case of a proactive perspective the maintenance activity is planned and the timing is also determined well in advance. 6. The manpower requirement is also known precisely. not be given equal importance. A master production schedule is a statement of production of end-items for a given planning horizon. 9. . This is a deterministic situation. 2. The statistical inventory control techniques require that each item. 7. For audit purposes. This uncertainty may result in rescheduling of the receipts. 2. Activities such as fixed-time maintenance enable managers to determine the exact number of parts required. The procedures used are similar to those used for determining the optimal number of repair gangs required for carrying out maintenance activities. 8.3.Explosion is a process concerned with generating gross requirements. it becomes necessary to trace the demand for an item to its source and this process is referred to as pegging.4 Tools and Facilities Queuing models and simulation have been used also for determining the optimal number of tools and facilities such that the maintenance costs are minimized. materials on order may be received earlier than the due date while in some others the scheduled receipt may not be expected to be in the stock on time.5 Rescheduling Process Scheduled receipts are orders which have already been released to the shop floor or to the vendors. In some cases. Scheduled receipts are orders which have already been released to the shop floor or to the vendors. The inventory status file will not contain up-to-date information about all the materials stocked in the stores. 2.3. The bill of materials defines how one or more items are brought together to make up another item. The scheduled receipts are taken into account while computing the net requirements. Self Assessment Questions State whether following statement True or False. 5.5 Effect of Maintenance Types on Resources As mentioned earlier. irrespective of its criticality.

then the immediate requirement would be to restore at least one of the items of equipment to a working state. Cannibalization.6 Summary The problem of management of maintenance resources has been discussed. such as the use of ABC and VED classifications. The technique should be able to take into account preventive. Since failures occur randomly it becomes difficult to predict the resource requirements.In the case of a reactive perspective. This approach to maintenance is called cannibalization. This perspective has been created by initially discussing the various types of maintenance resources and their characteristics. In some cases cannibalization is also practiced. · Use standby equipment. 2. If a failure occurs and the required resources are not available to restore the equipment to a working state the equipment is kept waiting in the repair queue. and corrective maintenance activities (and not just one of them). If the equipment is critical. does not reduce the number of inoperable parts. Managers in some organizations carry out cannibalization as a last resort in order to meet the production requirements. There are some . In order to reduce the impact of failures on the profitability of the organization the following techniques are usually adopted: · Increase the number of maintenance personnel. Selective control procedures. Statistical inventory theory models and techniques for selective control have been discussed in detail. If the required maintenance materials are not available in the stores then one option available is to replace the failed parts of one with the working parts of the other failed item of equipment. and the various models and techniques which are commonly used. · Build-up spare part inventories and tools. have been used by industries for spare parts planning. and if manpower is a constraint. namely. Consider a situation where two identical items of equipment have failed due to different failure modes. however. condition-based. The basic purpose of this study is to provide the necessary background and present in a proper perspective the need of the development of an MRP based technique for the management of maintenance resources. this happens to be an undesirable situation and should be avoided. if not both. cannibalization can lead to severe control problems at a later time. explaining the commonly used methods and discussing the work done by researchers working in the area of spare parts management. As per the definition of maintenance. the maintenance activity is neither planned nor scheduled in advance. statistical inventory theory models and selective control approaches for multi-item inventories for spare parts planning and queuing theory and simulation for manpower planning.

VED×SDE×FSN and ABC× VED×SDE. For example. and these models have their own shortcomings. give rise to a large number of classes of spares with each class having its own planning and control parameters. 4. In these cases as well.fundamental problems encountered in the use of selective control techniques for spare parts management and these are as follows: Such classification is always rather subjective and this is more so in the case of spare parts. Worn-out parts 4. Define Statistical Inventory Theory Models. Briefly summarize effect of maintenance types on resources. For spare parts. classification. Explain Man Power. 5. Inventory costs 3. or heuristics. based on just one criterion is adequate. sprockets and bearings. Repair gang 2. ABC and FNS are more appropriate for standard spares such as pulleys. whereas VED and SDE may be more appropriate for special spare parts (ones which are used on particular equipment). or categorization. such as the re-order point and order quantity. ABC×FSN.8 Answers Self Assessment Questions 1. Explain Master production Schedule. statistical inventory control models. 2. Such classification schemes. chains. 3. Classifying spare parts into homogeneous groups using a classification scheme is difficult since different types of spare parts require different classification schemes. 2. For the above reasons. Simulation techniques . such as ABC×VED. in turn. researchers have suggested the use of multidimensional classifications. 2. Summarize Bill of Materials.7 Terminal Questions 1. are utilized to determine the ordering parameters. belts.

4 Copyright © 2011 SMU Powered by Sikkim Manipal University . False 8.2 4. Refer 2.1 3. Refer 2.2.Refer 2.1 2. Refer 2.3. False 7.1 5.3. Refer 2.5. True Terminal Questions 1.2.2. True 9. True 6. .

).6 Answers 3. planned.4 Summary 3. production.. The Work Management process requires the full support of the entire organization (e. Scope of work includes maintenance.3 Work Management Process 3.2 Functional Requirements Equipment Maintenance Function Work Order Management Function Inventory Management Function Vendor Management Function Subcontractor Management Function General Information Systems Specifications 3. Work Management – A deliberate process in which a scope of work is identified. closed and critiqued. . executed.5 Terminal Questions 3. etc.1 Introduction Our goal is to establish excellence in Work Management. Maintenance. To fully understand the breadth of Work Management it is important to understand what Work Management is. waste management. projects.g. Planning & Scheduling. and R&D activities.1 Introduction Objectives 3. Engineering. selected. Operations.OM0006-Unit-03-Work Management & Identification Unit-03-Work Management & Identification Structure: 3. scheduled.

Predict failures to a chosen level of confidence. · Report on the performance of the overall maintenance system using standard indicators. 5. 3. manpower and tools would be available. Equipment maintenance function. Update data when a failure or preventive maintenance activity is initiated and completed. Work order management subsystem.1 Equipment Maintenance Function The equipment maintenance function needs to perform the following: 1. 2. Track overall maintenance function performance. Requirements can be gathered by interviewing the prospective users or circulating questionnaires. Store maintenance data including failure and repair data. 5. 3. 1. 2. should have the following functions. Schedule preventive maintenance work. hiring of subcontractors and arranging facilities. 3. A maintenance management information system. · Optimally utilize maintenance resources.Objectives: A maintenance management information system must help you to · Schedule the Maintenance activities. at the least. . 4. 3. The functional requirements of the information system should be gathered first. Inventory management subsystem. 6. Plan maintenance work – ensure materials. Subcontractor management subsystem. Vendor management subsystem. 4. the scope of the system should be clear.2 Functional Requirements Before designing the information system.2. · Plan procurement of resources.

Generate work orders for preventive and corrective actions. Track maintenance costs. Schedule release of planned orders (materials).4 Vendor management function The vendor management function needs to perform the following: .7. Store and maintain inventory data including skills and tools. 3.2. Update materials inventory data as and when an issue or receipt of materials occurs. 4. materials and tools. 3. Produce reports as desired by the maintenance manager and top management.2 Work order management subsystem The work order management function is required to perform the following: 1. Track status of work in progress. 2. Produce reports as desired by the maintenance manager and top management.2. tools and facilities. 3. Track status of manpower. 8. Convert critical maintenance requests into work orders. List pending work. 5. Create maintenance requests.2. Print reports as desired by the maintenance manager and top management. Track utilization of manpower. tools and facilities. covering manpower. 7. 2. 6. 3. 7. Plan capacity. Schedule work visually. 5. 3. 4.3 Inventory management function The inventory management function has to do the following: 1. 9. 6. Alert the maintenance manager to place orders for materials as planned and in the required quantity.

2. Maintain data related to subcontracts. 3.6 General Information Systems Specifications The general information systems specifications need to perform the following: 1.5 Subcontractor management function The subcontractor management function must: 1. Self Assessment Questions State whether the statement is true or false. Print related reports. Produce reports as desired by maintenance manager. 5. 2) The work order management function is required to perform Plan capacity. 2. top management and middle management. 3. Validate data entry. 3. Make on-line data entry.2.2. Devise metrics for evaluation of vendors. 2. Organize skills provided by subcontractors.1. Maintain vendor information. Cater for three levels of users’ administration. 3) The equipment maintenance function needs Schedule preventive maintenance work. each level of management needs to have access to the required information and should be able to extract the data which is needed. 1) The subcontractor management function must not maintain data related to subcontracts. 4. . In order for a system to be efficient. 3. 3. Track progress of subcontracted work. 6. Track quality of subcontracted work. Track cost.

scheduling and performance of the work that has been accomplished. · Schedule the work for performance. other programs may be developed by the contractor in furtherance of contract execution. 3. 5) The vendor management function needs maintain vendor information. The statement of work. · Select the specific work that will be planned. The statement of work in the contract provides a description of the mission-related work that DOE expects to be performed. requirements stated in the contract and the annual budget process form the top-level means of identifying the work that will be performed. On a day-to-day basis. Mechanics The contract between DOE and the contractor provides the top-level mechanisms for work to be identified. Identify Work Concept This element describes the processes and tools put in place that determines the work that a contractor performs. they would entail routines used to monitor attributes important to mission execution. Each year DOE and the contractor review the contract and the progress of work as part of the annual budget process.4) General information systems specifications will not validate data entry. and · Critique the planning. Contractors develop management programs to execute much of the work of contracts. At the top-level these processes and tools include the contract with DOE and management programs committed to by the contractor to execute the statement of work and requirements in the contract. · Plan that work.3 Work Management Process These steps to be followed in work management process are: · Identify the work that needs to be performed. safety and protecting the environment. A number of these programs are mandatory. · Close the work item after completion. · Execute the work. Whether mandatory or voluntary on the .

Management The annual budget process provides contractor and DOE management the resources to manage the work that is identified for further planning and execution. The discovery of new information may result in the need for additional research and development or design changes to existing systems and equipment. The identification of work is. After the work . and similar repetitive procedures. they provide a method to track. a continuous process. Select Work Concept Management programs identify the operational activities and routines that need to be completed to meet mission deliverables. On-going assessments or reviews may identify the need for corrective actions. these management programs provide one of the primary paths for work to be identified. Program and project plans are updated with the information developed during the annual budget process. system and environmental parameters. an identified project or specific facility need are screened out and no further resources applied to their resolution. Workers are encouraged to be vigilant in monitoring facility conditions for system or equipment problems. From this process the work to be planned and executed in a given year is identified. or improvements. prioritize and coordinate the management of several categories of work. In furtherance of management programs. changes. Other types of work are converted into work requests. no contractor has the resources to complete every identified work request. They provide the opportunity to proactively manage the identification of emergent work. These include work requests. Routines are executed to monitor equipment. Work requests not supporting the current mission. Work is also identified on a daily basis. The Select Work element funnels the work requests through a validation or screening process to determine those work items needing to be completed. While the threshold for identifying work items needs to be sufficiently low to all capture work items. which are initiated by personnel who identify work that needs to be performed to allow the work item to be entered into a work management system. The schedule is also a tool that ensures that work is properly identified. environmental monitoring. This process compares the work accomplished and that which remains to the funding that DOE believes will be available to execute work in the coming years. operator rounds. These routines can include Technical Surveillance Requirements/ Limited Condition of Operations TSR/LCO surveillances. Additional management tools that are used in the work identification process also support other elements of the work management process. contractors often put routines in place.part of the contractor. Work management systems are put in place by contractors to collect work requests into a single place. at a high level. therefore.

Location of the work. coded with respect to like components and systems. Work may be tied to contract milestones. Work requests that have equipment impacts must be evaluated and the systems configured to protect equipment and workers. This second type of work will normally be given a relative priority. Effective work management processes utilize a graded approach to resolving work requests. problem symptoms. A strong validation process incorporates two-way communications with the work request identifiers. These tools should be reviewed to determine whether duplicate items are already entered into the system. The work may be simple enough that no initiating work documents are required (so-called “tool pouch” or “quick fix” items). operational requirements. Work requests that are clearly not going to be accomplished due to cost impacts should be screened out at this point. · Need Date: Work requests must clearly indicate any deadline dates and the estimated time period for completing the work.request has been validated a formal work order is entered into the work management tools used by the contractor. may all provide key information needed to properly validate the work. or required plant operational modes to facilitate tracking and planning and then entered into the work management system. etc. and interface with mission requirements. traded off with lower priority work or put forth as a candidate for additional funding. equipment identification. This validation process evaluates attributes of the work items to determine if the work item should be processed through the work management system. · Work Cost: Work requests may be identified that will require funding that is beyond that available to the contractor. . if sufficiently important. or management commitments. If the work item is a duplicate it should be screened out. · Operational Impact: Work requests that have immediate impact on the health and safety of contractor personnel need to be processed rapidly. Attributes evaluated include: · Work Scope Identification: A clear scope statement is necessary to understand what work activities are necessary. stay in compliance with the established safety basis and operating requirements for that facility or project. or. Or the work request may require a documented resolution. · Work Duplications: Contractors use Work Management Tools to track work orders. Mechanics Work selection is a continuous process to handle the work requests identified on a daily basis. Knowledge of these drivers allows effective prioritization of work planning efforts. The work selection process starts with a work validation.

Those work requests entered into the work management system result in the generation of work orders. Mature work selection processes incorporate an understanding of a graded approach to work planning.

Management
Contractors need to clearly define who has responsibility and authority to perform the validation activity for their facilities and projects. The validation authority typically resides in the Operations organization because they are responsible for mission execution and normally retain configuration control of the facility systems, structures and components. The work management process descriptions need to define the planning processes used by the contractor staff. Requirements for the type of planning required, based on potential mission impact, hazards analysis and complexity of the work activity, are critical to decision-making during work selection. Plan Work Concept This element describes the process of taking a defined scope of work that has been selected for planning and developing/packaging technical documents to safely and efficiently perform that work. This process includes identification/incorporation of applicable technical specifications and requirements into technical documents, identifying and mitigating job hazards, identifying and obtaining required permits, developing work instructions, and defining post activity acceptance. Mechanics An initial step in planning work is determining what type of work execution vehicle will be used to perform the work. As previously discussed under Work Selection, this decision has often already been made, on a preliminary basis, prior to the initiation of Work Planning; however, it is confirmed as part of this element. Is the work to be performed with a very simple work package where the worker has the knowledge to perform the work and little or no instruction is required or will the work require a work package with more detailed instructions? The following criteria might be used to determine whether work can be performed using a very simple work package: · No medium or high risk activities. · No activities requiring hold points. · Will not alter configuration of equipment from documented design. · Will not present any unusual hazards.

· No hands-on work with radioactive material except incidental or routine work activities that involve low potential of worker exposure or workplace contamination. · No opening of contaminated systems, components, containers. · Minimal external coordination required. · “Skill-of-the-Craft” Work. Such tasks should be documented in a work package by the Field Work Supervisor (FWS) and released to work by operations and documented on the document releasing work.

Management
Work management systems are often put in place to collect work requests and maintain and file documents in a single place. They provide a method to track, prioritize, and coordinate the management of several categories of work. They also provide a means for the work planning organization to interface with the operations organization and ensure that work is moving through the planning pipeline in a manner that supports mission execution. Schedule Work Concept Schedules are tools used by work management organizations to communicate and coordinate work activities. This element describes the processes and tools associated with establishing schedules. Typically, work is identified from various sources (missionrelated commitments, Authorization Basis requirements, maintenance routines, etc.) and flows through a “rolling work week process” (described below) into an integrated schedule. The rolling work week concept is typically established based on either an 8 or 12 week duration.

Mechanics
Most sites have developed a fairly common set of schedules to implement graded approaches to conduct of operations. These commonly include a Plan of the Day (POD) along with a slightly longer view, often one week (so-called Plan of the Week, POW). Various methods exist to move information from longer-term schedules to these two short-term scheduling tools. The rolling work week concept provides an effective tool for managing the development of schedules. It involves setting a specific time frame (or “window”) within a longer-term schedule on which to focus increased management attention. Common time frames are eight to twelve weeks.

· For work that falls within the work window, increased emphasis is placed on planning, detailed schedule concerns and coordination of the work. This time period of increased attention allows: o Optimization of planned outage windows, scheduling all tasks that require particular facility conditions or that impact production commitments; o Development of a detailed technical sequence for complex jobs; o Addressing only items that need to be scheduled in detail, i.e., they require coordination of resources, complex work, etc; o Grouping of similar work to efficiently use resources and equipment by facility mode, available space, system/equipment; and time to verify that parts are available and staged. The work planned during the work window is “Locked-In”, that is, committed to by all concerned, two weeks in advance. This lock-in process adds discipline to the scheduling process and provides focus for final work preparation and coordination. After lock-in, the schedule is under a formal change control process; this encourages people to only lock in work that is truly ready to work. This level of planning and commitment permits the development of precise resource loaded schedules; it supports aligning support resources to the schedule and permits other detailed preparations such as verifying that fully-trained workers are available. This level of planning and scheduling attention also improves task readiness, it allows crews time to review work in advance of working. A formal post work week critique is held to evaluate what got done, what didn’t get done and why. It should be clear from the level of effort inferred above, that the implementation of a rolling work week process requires a commitment from all organizations to make the system work. Work on the rolling work week is facilitated by the existence of schedules that integrate all important work. Management Management tools for a successful scheduling process include: · Senior Management involvement (Frequent and Regular) – Critical Path Meetings · Accountability meeting – weekly schedule commitment meeting · High level schedule change control authority once work is locked in · POD – A daily meeting intended to review facility and schedule status

· Assemble required test equipment. the first-level supervisor performs a final review of the work instruction. ensures that procedures and references are the latest revision and that all of the required permits are issued and up to date. · Remove insulation. This work should be completed in parallel with establishing worker protection and industrial safety requirements. · Complete rigging preparations.· POW – A weekly meeting intended to review and status the higher level facility schedule · Rolling work week process – described above · Outages – scheduled periods where equipment systems or facilities are available to perform pre-determined work · Metrics – tools used to measure success of schedule performance · Documentation of key scheduling assumptions – essential to the development of baseline schedules Execute Work Concept This element describes the processes and tools associated with the actual performance of the work. · Build scaffolding and install lead shielding. The execution of work begins when the work package is released for work by Operations and runs through the completion of work in the field or facility. Mechanics For each assigned task. . · Assemble tools and material at job location. Applicable work instruction prerequisites are completed to ensure readiness to work. This element is centered on the first-level supervisor (the person directly overseeing the work crew) and the crew that is engaged in the performance of the activity. Example components of work execution include the following: Preparations: · Contact job support personnel as required.

which monitors the day-to-day progress of work execution.· Provide necessary temporary air. Finally. Management Management tools put in place to monitor work execution include the Plan of the Day or other work progress meeting. and water requirements. field walk-downs. including expected worker radiological recovery actions · Job-specific hazards and their controls · Applicable precautions and limitations · Required safety equipment · Discuss hold points with employee(s) responsible for the completion of the hold point and employee(s) performing work immediately before or after the hold point · Industrial. water storage/recovery systems). the first line supervisor reviews the instructions for a complete and accurate work history and performs post activity testing and any rework identified by the post activity testing. tents. power. environmental or radiological hazards of the task from the work document. the first-line supervisor oversees and directs the work activities in accordance with the approved work instructions. · Set up welding equipment if required. Radiological Work Permit. · Finish prefabrication work. Pre-Job Brief: · Scope of the task · Review of prerequisite section of the work instructions · Responsibilities of all participants. or facility knowledge · Potential abnormal events and contingency plans After completing preparations and getting their work crew prepared to perform the job. · Build contamination control devices (catch basins. The supervisor documents relevant as-found conditions and the work performed. the first line supervisor completes all system/equipment checks described in the work instructions to return equipment to service. Formal programs to have management observe work in the field will provide not only . As the work completes. and identifies all discrepancies and incomplete work items. job hazards analysis.

e.status. resolve any deviations. or authorized incomplete/open work items. Verification: · Verify all administrative and technical requirements. · Update the files for the affected system/equipment. . a number of sites use standard computerized templates to capture relevant historical information. Documentation associated with the work evolution can then be signed off. These steps include the process of verifying that work has been completed. calibration and preventive maintenance data into the Work Management System. · Remove all temporary/test equipment and restore system/components to operable status. an inventory of equipment and parts used and feedback to the work management process. based on work completed also provide feedback on work execution. or exceptions have been authorized by the person responsible for accepting the work. returning (or turning over) equipment and systems to operations. · Ensure condition tags and other documents are in the completed closure package prior to returning it to the Work Management Center. Mechanics The work closure process can be described as several related steps. but a more accurate feel for work difficulty and potential coordination issues.g. documenting the completion of work. · Dispose of excess materials and waste properly. are satisfied and test results are approved. Schedule updates. Documentation: · Document work completion against requirements. The system/components can be returned to operations subject to any controls defined in the work instructions. .. Important attributes of these processes are discussed below. · Update as-built drawings. capturing repair history. Close Work Concept Work can be closed and declared complete when defined requirements in the approved work package have been met. including quality. normally in the operations organization. as appropriate. regulatory and safety basis requirements.

and ensuring completion of the work closure functions. ranging from individual job post work critiques to critiquing all of the work performed by a group or a facility within a specified time period. If there are authorized open items. issues.· Retain the closure package in accordance with the Site’s records retention requirements. · Accept the system/equipment for operability and return to service in a timely manner. the first line supervisor should consult with the work planner and the systems engineer as needed. Management The first-line supervisor is responsible to verify work completion against requirements defined in the approved work package. · Return unused parts to the warehouse. · Verify required procedure. the work package should have been changed and procedures amended by the appropriate formal documentation. drawing and training updates are completed prior to placing the component(s) in service. · Release all remaining clearance tags. e.. · Evaluate the authorized incomplete/open work items for any operational impact concerns. Inventory: · Document material used. etc. and return the system/equipment to the required configuration to support facility operations. Return to Operations: · Review work activity and all testing for system/equipment operability. Critique Work Concept This element describes the processes and tools associated with performing a critical analysis of work to ensure that issues.g. Mechanics The post work critique (ALARA. and lessons learned. improvements or lessons learned are identified.) process takes selected jobs and critiques them to identify good practices. Improvement opportunities are . and incorporated into subsequent work. Work critiques take on many forms. the previous work week (Work Week Critique) period.

The work week critique process is a continuous improvement process. but was not & what the issues were which prevented that work from being accomplished. Management Management tools for a successful critique process include: · Weekly critique meeting · Regularly scheduled meeting following each work week to critically review performance of the previous work week (attended by Senior Management) . The report should also include: o A breakdown of the types of work scheduled & accomplished for the week. including: § Schedule & Cost Performance § Manpower Utilization § Emergent Work § Backlog · Action Item Tracking: A formal process in which action items from the Work Critique meeting are assigned responsibility & tracked through completion. typically covering the previous weeks work activities · Work Week Critique Attendance: Work week critique targeted audience should typically be that of Facility Senior Management. Issues should be trended to identify programmatic issues. what was initially intended to be accomplished.typically formally documented and followed to closure through a commitment tracking system. including the specifics regarding what was accomplished. Emergent. The applicable post work critique output should be discussed in the work week critique process described below. whereby all groups involved in work execution meet to perform a critical analysis of all aspects of the week performance. o Metrics which track and trend the work week elements. · Work Week Critique Report: A formally prepared report which comprehensively addresses the work week being analyzed. · Work Week Critique Meeting: A regularly scheduled meeting used to perform a thorough analysis of the work execution. etc. including Emergency.

5 Terminal Questions 1. Explain components of work execution.· Appropriate Metrics including tracking and trending · Standard Critique reports · Action Item Tracking / Accountability · Worker feedback Self Assessment Questions 6) Management tools for a successful critique process include _________. Identify Work describes the processes and tools put in place that determines the work that a contractor performs. 2. Execute work describes the _______ and ______ associated with the actual performance of the work. Explain Schedule Work in Detail. Management programs identify the operational activities and routines that need to be completed to meet mission deliverables. Describe Close Work in Work Management Process.4 Summary The Work Management process requires the full support of the entire organization. 10) ___________________ systems are often put in place to collect work requests. Work can be closed and declared complete when defined requirements in the approved work package have been met. 9) Identify describes the processes and tools put in place that determines the work that a ________ performs. 5. . 4. 3. 7) _________ can be closed and declared complete when defined requirements in the approved work package have been met. Explain Functional Requirements in Work Management. Explain briefly Identify Work in Work management Process. or exceptions have been authorized by the person responsible for accepting the work. normally in the operations organization. Management programs identify the operational activities and routines that need to be completed to meet mission deliverables. 3. 3.

3. True 3. Tools 9.1 2) Refer Page 10 3) Refer Page 4. True 6. 5 4) Refer Page 8 5) Refer Pages 9.6 Answers Self Assessment Questions 1. 10 Copyright © 2011 SMU Powered by Sikkim Manipal University . Processes. . Worker feedback 7. Close Work 8. Contractor 10. False 2. True 4. Work management Terminal Questions 1) Refer 3. False 5.

especially while processing important jobs. The reasons for breakdowns were many: development of high temperature in the bearings.5 Summary 4. failure of insulation in electrical circuits. misalignment of shafts and pulleys.OM0006-Unit-04-Emergencies or Breakdown Process Paper: ISO 90012000/Qs Elements Unit-04-Emergencies or Breakdown Process Paper: ISO 9001-2000/Qs Elements Structure: 4.2 The Maintenance Function 4.4 Maintenance Economics Breakdown-time Distribution Preventive versus Breakdown Maintenance (Single Machine) 4.6 Terminal Questions 4. and low morale of workers.3 Maintenance Strategies Corrective or Breakdown Maintenance 4. The breakdown of the machines resulted in a great loss of productive time and also led to several problems such as not being able to meet due dates. and were immediately commissioned. one-year back. In the initial stages. the machines caused a great deal of anxiety to the management by failing quite frequently and unexpectedly.1 Introduction The turret lathes and gang drills were acquired second-hand.1 Introduction Objectives 4.7 Answers 4. overheating of motors. formation of sludge’s and corrosive compounds on the machine parts. . breakage and slips of gear and belt drives. etc.

The four workers were divided into two crews. and cannot attend to any repairs or maintenance. is any activity carried out on an asset in order to ensure that the asset continues to perform its intended functions. or to repair any equipment that has failed. Maintenance is defined as ‘any action that restores failed units to an operational condition or retains non-failed units in an operational state’ or ‘an activity carried out for any equipment or asset to ensure its reliability to perform its functions’. Minimizing the failure count or their adverse effects leads to increased safety. Preventive maintenance of a machine consists of dismantling the machine and checking all its important parts and making the necessary adjustments and replacements. they are to be paid overtime. to most people. The maintenance crews can do breakdown maintenance as well as preventive maintenance for all the four machines. Machine and component failures can trigger incidents or cause costly production interruptions. and consequently higher production efficiency. reduced downtime and cost of operation.In order to combat these problems. or to keep the equipment running. he selected four technicians for employment. the proprietor had considerable difficulty in finding he maintenance specialists. availability. or to restore to its favorable operating condition. After a long search. The machine operators can only operate the machine when they are in working condition. It improves the systems overall reliability. Maintenance work on a machine requires both workers of a crew. The technicians accepted the job under the condition that if ever they are required to work in the second shift on a day. Objectives After studying this unit you shall be able to · Explain the functions involved in maintenance · Recognize the strategies of maintenance · Distinguish between preventive and breakdown maintenance · Evaluate the economic aspects of maintenance 4.2 The Maintenance Function Maintenance. . the proprietor of the workshop advertised for maintenance specialists for the turret lathes and gang drills. Such maintenance is expected to reduce the frequency of machine breakdowns. As he wanted technicians with experience on the specific machines he had. each crew consisting of two workers. Minimizing these adverse effects is the role assigned t maintenance.

From a simple expectation of keeping equipment running or restoring it to the desired operating condition. It ensures that the equipment is able to maintain quality standards.1 shows the evolution of the maintenance philosophy. · Down-time is minimized. The evolution in the maintenance thought process is rooted in the changing complexity of industry itself. First Generation Second Generation Third Generation · Fix it when broke · Scheduled Overhauls · Condition monitoring · Systems for planning · Design for reliability and and controlling work maintainability · Low-tech computerization · Hazard studies · High-tech computers · Failure modes and effects analysis · Expert systems · Multitasking and teamwork Table 4. Maintenance efficiency is viewed as an integral part of business effectiveness. The evolution can be seen to cover 3 different generations of thought. It determines the risk-safety. and · The cost of operation and maintenance is minimized. the significance of maintenance and its role in plant operation has changed significantly. The maintenance function plays a supporting role to effective operations. product quality and customer service profile of the organization.1: Evolution of Maintenance Philosophy Table 4. environmental integrity. Over the past years. in addition to its traditional roles of enhancing plant availability and lowering costs. energy efficiency. · Safety is ensured. management today sees a much larger role for maintenance. as well as the quantitative and cost standard of outputs. .The objectives of maintenance are to maintain equipment and facilities in such condition that: · They give trouble-free service and output at rated capacity.

but they are thought to be at least partially due to abrupt changes in stress distribution in the components. Hence. First Generation (1930-40) – The first generation represents the earlier days of industrialization where mechanization was low. Among collections of equipment. The reason for the occurrence of these failures is not fully understood. Researchers into the reliability of equipment recognize that within a collection of machines. fatigue due to flaws in the molecular structure of the metals or plastics involved. Repairing and restoration had become more difficult and special skills and more time was needed to maintain and repair equipment. downtime became a problem and management tried to find means and ways to minimize and prevent these failures. the failure rate is high. This is the useful period of the machine. 2. As this dependence grew. primarily due to the presence of weak or substandard components or design inadequacies in not properly understanding the operating conditions. In practice. Downtime did not matter much and no need was felt to treat maintenance as a high priority issue. How Equipments Fail Maintenance is concerned with controlling the condition of equipment. 4. there was an added interest created in the field of maintenance planning and control systems. the failure rate keeps decreasing until a relatively low constant level is obtained. there is a rather high incidence of early failures. reliability and availability have become key issues. or sheer quality deficiency in their manufacture.1.3 Maintenance Strategies . Third Generation (after the 1980’s) – Since the 80’s. there is a definite pattern of lifespan. the growth of mechanization and automation has become more complex and even small breakdowns in equipment affect the operation of the whole plant. This led to the concept of preventive maintenance. unpredictable and cannot be prevented by additional testing or burn-in of the components. expert systems and continuous improvement programs have developed. These have led to major developments in maintenance philosophy based on manufacturing reliability systems. During this period. called infant mortalities. Most equipment that survives infancy will continue to perform with few failures occurring. Factory equipment was basic and repair and the restoration process was simple. As maintenance costs started to rise sharply relative to other operating costs. With increase in mechanization. industry became increasingly dependent on these complex machines. the weak components from the infant mortality period have either been repaired or replaced. 3. The failures that do occur during the period are truly random. Second Generation (1950-70) – The second generation emerged as the result of growing complexity in equipment and plant design. this pattern manifests itself when a collection of machinery is subjected to rigorous operation. As these components drop out one by one. During the infant mortality period.

maintenance functions may be identified as primary or secondary functions. b) Plant protection.Over the years. Some of the common approaches to maintenance are as follows: · Breakdown maintenance · Preventive maintenance · Predictive maintenance · Proactive maintenance Type of Maintenance Strategy Maintenance ApproachSignificance Fix-it when broke Large maintenance budget Scheduled Maintenance Periodic component replacement Condition-based Maintenance decision Monitoring based on equipment condition Detection of Sources of Monitoring and Failures correcting failing root causes Maintenance Strategy Breakdown Maintenance Preventive Maintenance Predictive Maintenance Proactive Maintenance Although the scope of maintenance will vary depending on the type of industry. The primary functions are: a) Maintenance of existing plant. the prevalent management policies. buildings and grounds. many new approaches have been advocated as maintenance strategies that are intended to overcome problems related to equipment breakdown. . d) New installations of equipment and buildings. its size.. etc. b) Generation and distribution of utilities. c) Alteration to existing equipment and buildings. The secondary functions are: a) Maintenance stores. equipment.

maintenance is activated on breakdown. Corrective maintenance is performed at unpredictable intervals because a components failure time is not known a priori. · Corrective maintenance may be defined as the repairs carried out to restore equipment. b) Repair and/or replacement of faulty component(s): Once the cause of system failure has been determined. usually by replacing or repairing the components that caused the system to fail. a) To restore the faulty equipment to a healthy operating state as promptly as possible. The goals and objectives of corrective maintenance management are.c) Waste disposal.3. corrective maintenance is periodically performed on the equipment. a properly designed fault reporting system must be instituted and similarly. the maintenance technician must verify that the system is again successfully operating. the repair work is performed only after a piece of equipment has failed. 4. · The approach to maintenance is totally reactive. c) Verification of the repair action: once the components in question have been repaired or replaced. so as to restore it a specified operating state. and as the name suggests. . · Corrective maintenance strategy has no routine maintenance task and therefore is also described no scheduled maintenance strategy. Corrective maintenance is typically carried out in three steps: a) Diagnosis of the problem: The maintenance technician must take time to locate the failed parts or otherwise satisfactorily assess the cause of the system failure.1 Corrective or Breakdown Maintenance This is one of the earliest maintenance strategies implemented in the industry. It consists of the action(s) taken to restore a failed system to operational status. To rectify the problem. which has broken down or developed a fault. and b) To do this in a cost effective manner. the rectification of the fault should be processed in the same manner as for planned maintenance work schedules. · However. action must be taken to address the cause. breakdown maintenance. d) Salvage. It is also called. · Restoring a failed system usually involves replacing or repairing the component that is responsible for the failure of the overall system.

and where production interruptions may be negligible. But in the case of a complex machine.4 Maintenance Economics Maintenance policy refers to an organization’s policy in respect of the maintenance function of a set of equipments. The first generation represents the earlier days of ___________ where mechanization was low. if careful observations of repeated failures of an equipment or system suggest that the remedy lies in correcting the system.4. 2. what are its cost implications? 4. the failure of any one of its parts can cause a breakdown of the machine. In such cases.· Corrective maintenance in a broader perspective may also include activities related to correcting potential causes for failure or malfunction that might not have been adequately considered when the equipment was designed. The growth of __________ and automation has become more complex. As maintenance is an economic decision. Even where capacity is not a constraint. breakdowns may affect production and thus reduce profits. Self Assessment Questions 1. each part will have a different failure distribution. proper feedback to the design department may lead to alterations in design that will reduce or eliminate failures. maintenance engineers should be allowed to consider the possibility. 4. 5. 3. For example. 4. management must know how the breakdowntime is distributed. the breakdown maintenance practice may be costlier than other maintenance strategies. _________ Maintenance strategy has no routine maintenance task. The breakdown time distribution of the complex machine probably will . Restoring a failed system usually involves _________ or repairing the component. thereby eliminating or at least minimizing the failures. Machine and component failures can trigger _________. Such a distribution will show the frequency of maintenance-free running times for a given number of operating hours. Moreover. In such a situation. · Where capacity and demand are close. A simple machine with few moving parts will probably have breakdowns after a fairly large number of maintenance-free runtime hours. The decision of maintenance policy is more of an economic decision rather than a technical one. the practice of attending to machines only after they have broken down may be uneconomical.1 Breakdown-time Distribution In order to establish the cost implications. and the adoption of other maintenance practices may reduce interruptions to production.

It also shows that it is only after a few periods of trouble free running. B.show greater variability than the simple machine even though it may have the same average. . say A. that one can be sure the machine will operate reliably. Say to obtain the ‘a’ curve in figure. Curve ‘a’ exhibits low variability from the average maintenance free breakdown-time ‘Ta’. The frequency distribution curve ‘c’ has the same average maintenance.4 for the percentage of breakdowns. Curve ‘a’ depicts the behavior of a simple machine.2 represents a graphical description of the degree of variability in free-run-time. B = 0. maintenance free run-time as that of the simple machine. In this case. it would amount to (0. and the reliability factors are A = 0.. C & D.8 ‘0.4 can be used to plot the percentage of breakdowns that exceed a given runtime as the ‘y’-axis. i. C = 0. If we assume that the failure of any one of the sub-systems can cause the failure of the entire system. The variability depicted by curve ‘c’ is typical of complicated equipment that needs ‘fine’.9. subtract from 100 the figure 4.8. The total system reliability will be the product of the reliability of each individual system. which exceed a given free-run-time. Equipment can be considered as a total system with its sub-assemblies as sub-systems.8 and D = 0.40). while curve ‘b’ represents a more complex machine. curve ‘b’ is the exponential distribution and exhibits medium variability and curve ‘c’ exhibits high variability. the reliability of the total system would equal the product f reliability factors of each of the sub-systems. By reliability we mean the probability that the system will give trouble free service. For example.e.7. and the ‘run-times free of breakdowns’ as the ‘x’-axis.7 = 0. if the total system has four sub-systems. The same data that we have used to plot figure 4.free run-time as the other two but the distribution has much wider variability.9 ‘0.8 ‘0. T3 = Average free run time free of breakdowns Figure 4. and plot this against the run-time. adjustments before it can give reasonable trouble-free service.2 Figure 4.

2 Preventive versus Breakdown Maintenance (Single Machine) Consider a preventive maintenance schedule. there will be breakdowns that occur before the equipment is shutdown for preventive maintenance. over a period of time.4: Breakdown-time distributions 4. the situation is slightly different. In actual practice. When this happens. is equivalent to ‘Tr’ (maintenance free run-time) plus ‘Tm’ (the time take to do the preventive maintenance). which after a machine has been running for fixed time ‘Tr’. This can be considered the standard preventive maintenance cycle time. the running time between the preventive maintenance and the breakdown plus the time taken to repair the breakdown. the average maintenance free run-time. ’Ts’ can be considered the breakdown cycle. inspected and parts replaced. after which the equipment is ready to work. The total time period ‘Ta’. Figure 4.4.5 gives the percent of time a machine is working for the three distributions of breakdown-time shown in Figure and the ratio of the standard maintenance period to . more breakdowns are likely to occur during the course of the standard period. and the length of the standard preventive maintenance cycle. the machine is shutdown. shortening the preventive maintenance cycle can reduce the number of actual breakdowns. The probability of occurrence of a breakdown in the two different cycles depends on the specific breakdown-time distribution of the equipment. Ideally. preventive maintenance should be performed just a little before normal breakdown is likely to occur. This preventive maintenance work takes a time ‘Tm’. If the distribution has greater variability.Figure 4. In such cases. Since preventive maintenance is meant to reduce the total plant down-time particularly unscheduled event – its timing and frequency are important.

but only till a peak is reached after which lengthening standard maintenance period seems to reduce the percentage of machine running time. This suggests that for breakdown time distribution with low variability. there is an optimum value for the standard maintenance period.5: Present of time when the machine is working and breakdown distribution Certain generalizations can be made from the above three graphs. ‘Ts’. ‘Ta’ for a given breakdown-time distribution. and hence less availability. Second. the relation of preventive maintenance time to repair time is important. Such a relationship is shown for the three different breakdowns time distributions. there is little gain in . preventive maintenance is highly benefited to machines whose breakdown time distributions have low variability. like those depicted by curve ‘a’. The percentage of machine running time depends on the ratio of the standard maintenance period and the average run-time. Unless the preventive maintenance time is less than the repair time. Figure 4. since a low ratio would mean too many machine stoppages. From figure. It can be seen that for low values of the ratio of standard maintenance period to average maintenance free runtime. as there is better predictability of when breakdowns are likely to occur. it is assumed that either preventive maintenance or repair puts the equipment in line for a running time of equal length. In this type of situation. there is a similar increase in machine running-time. it can also be seen that for curves ‘b’ and ‘c’ an increase of the ratio results in an increase in the percentage of machine running time. This is obvious. In the case of curve ‘a’ (for breakdown-time distribution with low variability). First.average maintenance-free run-time. the machine works for a small percentage of time. a standard preventive maintenance period can be set in such a way that the total downtime is reduced.

or more than the time for repair. and 3. The percentage of machine running time depends on the ratio of the standard maintenance period. In general. 6. The probability of occurrence of a breakdown in the two different cycles depends on the specific breakdown-time distribution of the equipment. Effects of scheduling preventive maintenance for non-productive days or shifts with no loss of production. What are the Maintenance Strategies? . Effect on production losses if plant shutdown could have been avoided. We also need to take into account other effects of unscheduled downtime. such as 1. both in terms of contribution earned by them as well as their criticality because of their propensity to break-down. Maintenance policy will not refer to any organization’s policy. it is better to perform corrective or breakdown maintenance. 8. an increase in the standard period would mean less number of preventive maintenance cycles and more repairs. The breakdown time distribution of the complex machine probably will not show greater variability than the simple machine. Since some parts are most important to machines. when the repair time is equal to maintenance time. Equipment cannot be considered as a total system with its sub-assemblies as subsystems. you will deal with jobs. 4. 2. the percentage of machine running time continues to increase with the increase of standard preventive maintenance period.6 Terminal Questions 1. Initially.preventive maintenance. 9. 7. Self Assessment Questions State whether the statement is true or false. For a given breakdown time distribution. Additional stoppage time because maintenance crew cannot start repairing immediately after the breakdown has occurred. If preventive maintenance is equal to. 4. 10. all the machines are free and have jus had a preventive maintenance done.5 Summary You need to make decisions at the beginning of each shift regarding maintenance.

Explain evolution of Maintenance Policy.1 4. Refer 4. True 10. True 9. Refer 4.2 2. Incidents 6. Industrialization 4. False 7.7 Answers Self Assessment Questions 1. 5. Refer 4.3.2.2 5. 4. Mechanization 2. Explain Breakdown Time distribution. 4. 3. Replacing 3. Refer 4. Summarize Breakdown and Corrective maintenance.1 Copyright © 2011 SMU Powered by Sikkim Manipal University . Refer 4. . True 8. FalseTerminal Questions 1. Corrective 5.2. Explain Preventive versus Breakdown Maintenance.1 3.3.

1 Introduction Once the machinery is purchased it must be maintained. to ensure or restore system performance to specified levels. replacement of parts or total replacement of . which can be achieved through repair.OM0006-Unit-05-Types of Maintenance Systems Unit-05-Types of Maintenance Systems Structure: 5. Maintenance is carried out in anticipation of or in reaction to a failure.2 Functions & Feature of Maintenance Engineering 5. Maintenance is defined as the restoring of an item to its original condition or to working order. Maintenance covers two aspects of systems – operation and performance.4 Summary 5.1 Introduction Objectives 5.5 Terminal Questions 5.6 Answers 5.3 Types of Maintenance Systems Routine Maintenance Planned /Scheduled / Productive Maintenance Break down or Corrective / Remedial Maintenance Preventive Maintenance Predictive Maintenance Condition Based Maintenance 5.

Improperly performed maintenance or not carried out in time can escalate the problems because of faulty parts running. misuse etc. Types of maintenance /strategies discussed in this unit are: · Routine Maintenance · Planned Maintenance · Break down Maintenance or Corrective Maintenance · Preventive Maintenance · Predictive Maintenance · Condition Based Maintenance · Total Productivity Maintenance The maintenance plan for a company’s assets can be a combination of the above strategies and could be adopted on the same machine. retain the productivity and maintain safe working conditions by reducing the probability of accidents. Developing effective maintenance procedures to restrict such deterioration or failure is vital. Hence a systematic and structured approach to proper & cost effective maintenance is required. based on the practical and economic grounds Maintenance of any kind performed on machinery or equipment is a consequence of the fact that it started deteriorating before failing. Sometimes accelerated testing is used to induce failures and know the behaviour of the systems. operational life can be extended. Failure to perform maintenance in time to maintain the availability of the machinery will have serious effects ranging from benign to catastrophic. aging. Between these alternatives the management decides. Machineries lose its efficiency after some point of time due to various factors such as wear and tear. Through proper maintenance of these machineries.the devices itself. Objectives: After studying this unit you shall be able . It is evident that the best maintenance strategy is selected for reducing breakdowns. Maintenance management also aims at developing a reliable and high quality production system. but there is no guarantee here that the exact nature of defect surfaces.

like repair. etc.. Therefore industries have entered into the era of high technology maintenance management to cater to the production requirement of minimum downtime and maximum productivity. rapid traverses. improved productivity.2 Functions & Feature of Maintenance Engineering Maintenance Engineering is the function of the production management that is concerned with day-to-day problems of keeping the physical plant in good and acceptable operating condition. high cost CNC machines. repeatability. Flexible manufacturing systems. high up-time and prolonged mean time between failures (MTBF). use of robotics and other Computer Integrated systems are developed and deployed for producing high quality products. use of complex processes. Maintenance management is entrusted with the total task of keeping the machinery. requirement of high accuracy. higher feeds. 5. have all warranted the use of sophisticated machineries for production. scheduling and execution of many maintenance activities. . · · · · · Rapid strides in the advancement of manufacturing technology and its processes with higher powers and speeds. Such high cost and sophisticated state of art machineries need to operate at optimal levels of performance with high degree of reliability. breakdown maintenance or preventive maintenance etc. To offer these requirements. equipment and services in proper working condition that involves planning.· To explain how systems work at their optimum efficiency · To prepare a plan to preserve the value of the assets by different methods · To calculate how to maximize production capability · To prepare a plan and schedule for maintenance work and prevent failures and breakdowns · To Improve quality of products and productivity · To Use of maintenance staff optimally · To Minimize or avoid accidents by periodical inspection and repairs.

. inspection etc. 1) Running maintenance is the work carried out when the equipment or the machine is performing some operations i. Maintenance is the work performed on an asset such as utility. outer cleaning. It includes activities like inspection. a cyclic operation recurring periodically. Widely adopted maintenance techniques/strategies are: · Routine Maintenance · Planned Maintenance · Break down Maintenance or Corrective/ Remedial Maintenance · Preventive Maintenance · Predictive Maintenance · Condition Based Maintenance · Total Productivity Maintenance [Discussed in detail in Unit-10] 5. and equipment by the maintenance staff to preserve such machineries in as near to its original condition as is practical and to realize its normal life expectancy. lubricating systems. cleaning of machines. cleaning.e.e. Hence the relationship between availability.3.Malfunctioning of machineries/equipment due to failure to upkeep the operating conditions may result in serious repercussions of reduced capacity. RM can be classified as: 1) Running maintenance 2) Shut down maintenance. machines. increased production costs.3 Types of Maintenance Systems A way of reducing the plant breakdowns is to select the best maintenance strategy. reliability and maintainability of a plant is very important for the maintenance engineers. These aspects are to recognized by the maintenance department. working. lubricate two machines daily] It can be even day to day operational activities to keep the plant running (say: replacement of light bulbs. small repairs.1 Routine Maintenance [RM] RM is a procedure followed regularly i. production of low quality products. These include say greasing or lubricating the bearings / systems. 5. [say: check all compressors first on Mondays. repairing leaks) which include preventive maintenance and forms part of the annual operating budget. injury to workmen and finally frequent breakdowns etc may lead to protracted delivery of the product thus inviting customer dissatisfaction.

2) Shut down maintenance: certain minor maintenance activities cannot be carried out when the machine is running and hence carried out by shutting down the machine.3.1. It involves inspection of all machineries. increases productivity as compared to unplanned one and hence it is followed as per the maintenance policy of the company. lubricate. de-scaling furnaces.1. the emphasis is on machines: a) What does the manufacturer prescribe? b) Is the unit utilised for two or three shifts per day? c) Is it working under normal load? . repair and carry out all requisite maintenance before actual break down happens. In this type of service.3.2 Disadvantages a) RM may not provide the service specified by the manufacturer b) May ignore information regarding preceding breakdowns c) Service required for a machine at different frequencies may be ignored d) Similar machines are serviced at same frequency irrespective of usage 5. 5. reduces the cost of maintenance. E.g. Planned maintenance reduces the machine downtime. thus avoiding a situation of emergency maintenance.1 Advantages a) Simple to establish & follow b) Little or no clerical work c) High degree of prevention by intercepting developing faults d) A more advanced stage calls for ’service instructions on a pre-printed schedule and checklists’.2 Planned / Scheduled / Productive Maintenance Planned maintenance is the activities carried out according to a predetermined schedule and hence known as scheduled maintenance or productive maintenance. overhaul.3. boilers 5.

faithful implementation and recording f) Initial list of planned maintenance will be in detail 5.3.2. Planned repair/rectifying the problem is carried out when it is more convenient and cost effective after its failure rather than to disrupt the production with RM.2.3. c) Provides as much attention on the equipment for the best judgement of the planner [For details on ‘the principles of planning & scheduled maintenance’ refer Unit 6] 5.3 Break Down or Corrective/ Remedial Maintenance Breakdown Maintenance is the method of operating the machines to run until they fail and then repair in order to restore them to an acceptable condition.d) Are the conditions as good as those envisaged by the manufacturer? e) Do we allow for extra attention owing to corrosion-including conditions? 5. adjustments are shown in overall plan b) Detailed instructions reduce the chance of missing any activity. can be defined as the maintenance which is required when an item has failed or worn out.2 Advantages of Planned Maintenance Considers all the changes in conditions of use & increased wear of parts a) Inspections.3. Corrective maintenance is carried out on all items where the consequences of failure or wearing out are not significant and the cost of corrective maintenance is not greater than preventative maintenance. to bring it back to working order. Unforeseen work is reduced. Also called as ‘on-failure maintenance/corrective maintenance’. replacement of parts. .1 Characteristics of Planned Maintenance a) Instructions are more detailed than in routine maintenance b) Calls for differently timed service for the same unit c) Schedule is drawn with dates d) Establishes the work-load for the crew e) Entails considerable planning effort.

drive shaft broken and hence the transmission fails. o Upset schedule resulting in panicky. The need for repairs can result from normal wear. Frayed tempers put unnecessary pressures and disturb delivery commitments. i. taken after the failure happens. Repairs are done after the machine fails and hence this becomes a repair work. This method is expensive in terms of maintenance cost. On-failure maintenance can be effective if applied correctly.Corrective maintenance may be programmed. The above type of repairing and setting the equipment to working condition can be called as corrective maintenance. increased downtime. 5. lost output. misuse or improper maintenance. or reconditioning that part to its original or acceptable working condition.1 Characteristics of Break-down Maintenance System · No services except occasional lubrication unless failure occurs · No maintenance men on regular basis · Maintenance done by sub-contractors · No organised efforts to find out reasons · No stock of spares · No budget · No records · Initially it looks economical · Creates internal problems namely: Who to do the repair? From where to get parts? How do we pay for them? Who will go & buy parts? . Here the machine and the work on that machine stops operating.e. or where no other strategy will work.3. Repair is restoring an asset by replacing a part which is broken or damaged. This system could be called as ‘Operate to Failure (OTP) ’– no predetermined action taken to prevent failure. Ex: electric motor may not start. involve hazards. vandalism. etc. For example: non-critical low cost equipment. Corrective maintenance activities include both emergency repairs (fire fighting) and preventive (or corrective) repairs.3.

3 Advantages 1) Low cost if correctly applied 2) Requires no advanced planning other than ensuring spares availability 5.3.2 Objectives of BD/Corrective Maintenance 1) To put back machinery back to work and minimize production interruptions 2) To control costs of maintenance crew to the minimum 3) To control cost of the operations of repairing 4) To control costs of repair & replacement parts to minimum 5) To control investment cost on purchase of standby or back up machines 6) To carry out appropriate repair intermittently at each malfunction to improve the life of the machine.3. preventative maintenance is carried out only on those items where a failure would .3. 5.5. This is normally programmed.3. detection and prevention of incipient failure.4 Disadvantages 1) No warning of failure – safety risk 2) Uncontrolled plant outage – production losses 3) Requires large standby maintenance team 4) Secondary damage – longer repair time 5) Large spares stock requirement 6) Provision of standby plant 5. Preventive maintenance is carried out to prevent an item failing or wearing out by providing systematic inspection.3.4 Preventive Maintenance PM is a regularly scheduled maintenance activity.3. In line with management’s policy on obtaining the best value from the maintenance funds.3. with an objective to anticipate problems and correct them before they occur.

Daily Maintenance – Cleaning. repair and major overhaul. so that the major break downs are avoided & minimizes possibility of unanticipated production interruptions. item replacement.g. It is much economical to carry out preventive maintenance. isolators. PM’s prerequisites are: a) Proper design and installation of equipment b) periodical inspection of plant and machinery to prevent breakdowns c) repetitive servicing and overhaul d) lubricate. circuit breakers.result in expensive consequences. Preventive maintenance could be grouped as: 1) Fixed-time Maintenance (FTM) – Here actions carried out at regular intervals (calendar time) e. sub-station transformers. checking. lifts.g. Many of these items are also subject to a statutory requirement for inspection and preventive maintenance. but it is found that a greater number of machine failures are at the peak when machine gets progressively worse over a period say months/ years. electricity supply. etc. battery back up at sub-station. clean and up keep To achieve prevention of break-downs planned service is carried out with the explicit additional objective of detecting wear points and ensure perfect functioning by replacing parts Here the safe overhaul interval is selected. Periodic Inspections . -To avoid breakdown & ensure smooth production following time based activities are practiced: 1. distribution transformers. Routine & planned maintenance includes Preventive maintenance actions. lubrication. 2) Condition-based Maintenance [explained below] 3) Opportunity Maintenance (find out the opportune moment for maintenance) The preventive maintenance is carried out at irregular intervals and this interval is determined by seeing the actual condition of the machine. etc. e. fire alarms. 2..

3.3 Requirements of Preventive Maintenance Program 1) Good maintenance management department with experienced personnel 2) To firm up plan of PM in consultation with shop personnel 3) A good lubricating and cleaning schedule 4) Detail procedures on maintenance work 5) Proper records maintained along with manuals. daily maintenance etc and programming the activities with work content.3. cost estimates etc 2) Use of check lists by maintenance staff and inspectors 3) Identify and allocate well qualified crew & inspectors for making repairs 4) Use of budgeting system for major replacements/ repair 5) Proper procedures laid out for meeting the PM objectives in full 5.1 Preventive Maintenance System is 1.4.3.3. Reduces total maintenance cost 5. Increases reliability 3.4. More expensive due to more planning &replacement of parts before failing. Use of recommended Grades of oils 4. 2. Reduces total down time 5. parts list etc 6) Adequate stock of spare parts .2 Features of PM 1) Proper identification of items in each machineries which warrants fixed time maintenance.4. Reduces total work-load 4. Reduces unplanned work 6. Restoration to recover deterioration 5.

Feed back on the corrective action/ repair work done and its results 5. Preparation of job specification 5. diagnosis system. Preparation of schedule of maintenance 3.4 Steps involved in Preventive Maintenance 1.3.5 Advantages of Preventive Maintenance 1. Maintenance is planned well in advance 2. Higher safety for workers 7. Labor used cost effectively . Improves reliability of the machineries 6.a guide showing problems.4. 5.3. Reduction in wear and tear of machines and increase in their life 3.4. Preparation of inspection chart 7. Preparation of maintenance report on the work done 8. Reduction in breakdown frequency 4.7) Properly training maintenance crew Adequate space around machinery for maintenance work 9) Previous data on failure etc of each machine/equipment 10) Systematic approach. repair procedures etc 11) Suppliers recommendations for up keep of machineries. Preparation of maintenance schedule and detail program of work with time frame for completion 6. probable causes. Preparation of history card of all the repair work carried on such a machine and the remarks there on 4. Identifying the job to be taken & appropriate case register 2. Improves productivity due to lesser breakdowns 5.

Minimizes breakdowns and hence minimum inventory hold ups 10. . 5. Sensitive instruments like vibration analyzer. temperatures.8. Maintenance activity and costs increased 2. Less stand by equipment requirement 13.4. Less breakdown costs. Identification of parts and its nature and cost involved in repairs is possible 5. 12.3. sensors for pressure.6 Disadvantages/limitations 1.7 Differences between Corrective and Preventive Maintenance 1.4. 2. Maintenance sometimes induces failures (infant mortality) 5. amplitude meters. corrective maintenance is carried out to repair the equipment after fault occurs/ breakdown happens. Unnecessary and invasive maintenance is carried out 3. Preventive maintenance is designed to prevent or at least to minimize failures/breakdowns and reduce the need for corrective maintenance. whereas. are used to predict ensuing troubles/problems in machineries. resistance gauges etc. Leaser rejection and better quality 11.5 Predictive Maintenance Predictive Maintenance is one of the modern approaches to preventive maintenance where in sensitive instruments are used to predict anticipated failure of machines & equipment. Conditions of the machinery can be checked on line periodically or on continuous basis and maintenance crew can take decision & plan overhaul/repair as warranted.3. Preventive maintenance program controls the repair costs as well as the overall life of the equipment where as in corrective maintenance brings back to the original life depending on the extent of damage the earier breakdown has brought into the equipment.3. Applicable only to age related deterioration 4. It is possible to have planned shutdowns and repair 9. audio gauges.

(which otherwise cause heavy penalty costs. Over maintenance or too frequent maintenance increases extensive downtime resulting in added costs on men. when status or condition so demands It is beneficial to follow a system which is not calendar based but condition based. Hence an optimal maintenance interval has to be arrived at. material and time. we should have a continuous knowledge of the machines based on certain critical predetermined / pre-formulated parameters . 1) Similar to health monitoring of senior executives to check symptoms. i. temperature.Predict failures well in advance by monitoring parameters and by use of certain techniques (like vibration. incorrect installation. analysis and tribology. which are indicative of malfunctions to decide on corrective treatment. A major part of the predictive maintenance involves the ongoing analysis to ensure wear levels that damage the machine are within limits Good ability to predict impending failures well in time to prevent breakdowns. Under maintenance or too long intervals between two successive checks may result in high incidence of failures.) Measuring of physical parameters may not be enough to detect the destructive effects on a machine or process. rotor imbalance. oil condition. misalignments. wear debris analysis. maintenance is on a pre-determined cycle whereas in a Predictive Maintenance system maintenance is done only. pump cavitations. it may result in serious breakdowns. In a Preventive Maintenance system. Main difficulty is in making the correct choice of preventive maintenance intervals based on OEM’s recommendations and own -experiences.e. etc. 2) If corrective treatment is not adopted at the right time. health and safety hazards etc) will result in 1) Maximizes the online operations 2) Minimizes downtime 3) Increased plant and Personnel safety 4) Optimal maintenance The above is achieved by continuous plant / equipment monitoring & diagnosing the actual condition by means of online non-destructive testing methods. The intervals should be carefully selected as over maintenance or under maintenance are both detrimental and hence undesirable.

Predictive Maintenance is very cost effective where cost of unplanned breakdowns is very high. if practiced effectively. it implies that the particular part needs replacement and a special attention. but much before the possible breakdown. to cut downtime. there is enough time available for the maintenance crew to make adequate advance preparations. temperature soars. In the Condition based maintenance (also known as Dynamic predictive maintenance or Diagnostic maintenance) the plant is maintained just after some problems arisen. Temperature changes can be photographed . Condition monitoring is merely a tool that is used by crew through touch.A given machine can continue to be kept in operation as long as the monitored parameters continue to remain within the laid down limits. With rapid developments in machining technology through CNC controlled machines. 5. increased leakages etc) CBM is a continuous or periodic measurement and interpretation of data to indicate the condition of an item to determine the need for maintenance.6 Condition Based Maintenance CBM relies on the fact that the majority of failures do not occur instantaneously but develops over a period of time. FMS with artificial intelligent devices and computer simulations and modeling. The main function of condition monitoring is to provide the knowledge of a machine and its rate of change.3. thus making predictive maintenance more economical as compared to preventive and corrective maintenance strategies. CBM involves recording some measurement that gives an indication of the condition (ex: increase in vibration levels. When permissible limits are reached and warning signals are issued by the measuring devices. can save around 30% of maintenance costs and with a bonus of 15% savings in energy costs. Between the ‘action limit and the maximum permissible time limit’. An ability to forecast the machine behavior by Condition Monitoring is a pre-requisite for Predictive Maintenance Operators who work with equipment every day can listen to equipment and identify changes in noise levels and vibrations. more universal and better predictive tools and instruments are added in the system. A sense of confidence is created amongst production and maintenance personnel when they analyze the monitored data and predict that the machines are operated safely till they reach maximum permissible limits. Predictive Maintenance. smell and through their experience on the existing condition of the equipment/aggregate. It is just like a hammer used to strike a wheel to listen for that distinctive sound to say whether there is crack in wheel rim or not. etc.

corrosion Audible – Unusual noise. mechanical looseness b) Thermostats – hydraulic oil temperature. 2. Action limit curve shows the prescribed for monitoring parameters during normal operations. CNC systems have built – in diagnostics which continuously monitor the system hardware to ensure normal functioning. are displayed on the screen well in time to facilitate corrective action without disruption of production. Curve when extrapolated can indicate maximum & safe permissible limits 5. gear defects. Indications like over – temperature.6. alarms.through IR thermograph. misalignments.1 Condition Monitoring Methods There are two methods used namely: 1. unbalance in rotors. contaminated cutting fluid Touch – Excessive bearing temperature State-of-the-art CNC systems facilitates adaptive Controls with signals from appropriate transducers. Trend Monitoring. etc. Condition monitoring is dependent on sensors and transducers for measuring different parameters. low battery voltage. Chatter Smell – Smoke. which gives warning that something is ‘not right’. This type of maintenance check on performance is vital as the future failures in safety systems can have more catastrophic effects. if other parts of the system fail.3. which are to be controlled by maintenance a) Vibration Sensors – to track tool wear/ breakages. Condition Checking & Monitoring a) Trend Monitoring: . overheating of motors c) Current sensors – cutting load monitored by sensing spindle Condition Monitoring is achieved by the operator’s senses to detect abnormalities Visual – Leakages. An investigation can then be carried out to identify the exact problem.

to monitor the rates of internal corrosion of the wall of the plant. c) Condition Monitoring: Includes three stages: 1. using some suitable indicator & is used as a measure of machine condition at that time. Detection (when) of the developing fault at an early stage 2. 2) Vibration Monitoring: Involves the attachment of a transducer (velocity. This may be done by .Trend monitoring is the continuous monitoring or regular measurement and interpretation of data collected during machine operation. which can be made by the application of CM: · Avoiding losses of output due to breakdown of machinery. e) Selecting Methods of monitoring Five main techniques of conditioning monitoring 1) Visual monitoring: inspection & recording of surface appearance. Diagnosis (what) of its origin so that spare parts can be ordered 3. proximity probes) to record vibration level 3) Wear Debris monitoring: This works on the principle that the working surfaces of a machine are washed by the lubricating oil and any damage is detected from particles of wear debris in the oil. b) Condition Checking: Condition checking is where a check measurement is taken with the machine running. Prognosis (forecast) subsequent measurement which will then establish the trend and enable the repair schedule to be planned. · Reduces the cost of maintenance · Capital invested can be recovered faster. accelerometer. to indicate variations in the conditions of the machine or its components. 5) Corrosion monitoring: Is applied to fixed plant containing aggressive materials. 4) Performance and behavior monitoring: Involves checking the performance of a machine to see whether it is behaving correctly. d) Economics of Condition Monitoring: The savings.

drilling a hole through the wall and drilled coupon of material is observed for corrosion.3. overall cost of failure. Allows shutdown before severe damage occurs 4. 5.3 Advantages 1. Cause of failure can be analysed 6. The hole is then plugged with a suitable leak proof material. Selecting critical machines for CM 3. Spares can be assembled 5. Establish for each part of the machine the severity limits of the machine condition parameter (Vibration.6.2 Implementation of Condition Based Maintenance: Involves: 1. operating conditions. 5. 6. To arrive at best interval for examination considering the criticality of process.4 Disadvantages 1) Thermograph & Oil Debris Analysis [specialised equipment and training] . 5. standardizations planned. Recording data 8. Listing and numbering of machine to have identification and location details 2. Cost of examination. Labour can be organised 8. Maintenance can be planned. 7. sound. Establishing programs and methods specifying the parts to be examined 4. Some forms of inspection utilising human senses can be inexpensive 3. 7. standby availability of machine.6. contamination etc) to be measured. failure statistics (MTBF-MTTR).3. Maximises equipment availability 2. cost of maintenance. Select proper examining technique.6.3. Production can be modified to extend unit life 5. Training examiners for the above jobs.

2) Requires careful choice of the correct technique.e. 3) Time is required for trends to develop to know machine condition Self Assessment Questions 1) Which of the following is not a common cause of equipment breakdowns? a) Improper preventive maintenance b) Inadequate lubrication c) Improper setups of jigs. fixtures and tools d) All the above 2) Which of the following is not an objective of remedial maintenance? a) To put back machinery back to work and minimize production interruptions b) To control costs of maintenance crew to the minimum c) To control cost of the operations of repairing d) Replacing the faulty machine when it starts malfunctioning. a _______________ recurring periodically 5) In the following list find out which one is considered as disadvantage of routine management: . e) To control costs of repair & replacement parts to minimum f) To carry out appropriate repair intermittently at each malfunction to improve the life of the machine. 3) Irregular preventive maintenance do not include a) Repairs b) Overhauls c) Reduction of noise levels and vibrations d) Clean up of leakages etc on all the machine aggregates daily 4) RM is a procedure followed regularly i.

faithful implementation and recording 6) Initial list of planned maintenance will be in detail Breakdown Maintenance is the method of operating the machines to run ______________ and then repair in order to restore them to an acceptable condition.1) Simple to establish & follow 2) Little or no clerical work 3) High degree of prevention by intercepting developing faults 4) RM may not provide the service specified by the manufacturer 5) A more advanced stage calls for ’service instructions on a pre-printed schedule and checklists’. No stock of spares 6. Initially it looks economical . 9) Characteristics of Break-down Maintenance System-fill the missing one: 1. ______________________ 5. 6) Planned maintenance is the activities carried out according to a ______________ and hence known as scheduled maintenance or productive maintenance 7) Characteristics of Planned Maintenance-fill up the missing one: 1) Instructions are more detailed than in routine maintenance 2) Calls for differently timed service for the same unit 3) Schedule is drawn with dates 4) ___________________________ 5) Entails considerable planning effort. No maintenance men on regular basis 3. No services except occasional lubrication unless failure occurs 2. Maintenance done by sub-contractors 4.

using high technology machines. etc. 2. Check all the machines at firmed up time intervals 4. 13) There are two methods used namely-Which is the second one 1) Trend Monitoring. preventive. In planning. In the present high tech production. Daily Maintenance – Cleaning. with JIT inventory and sophisticated processes. Preventive maintenance is undertaken before need for maintenance arises and aims at minimizing the anticipated breakdowns. maintenance managers have to decide on a proper balance between preventive. Creates internal problems namely: Who to do the repair? From where to get parts? How do we pay for them? Who will go & buy parts? 10) To avoid breakdown & ensure smooth production following time based activities are practiced. Breakdown or remedial maintenance is undertaken when a machine breaks down or malfunctions. Periodic Inspections 3. CBM involves recording some ___________ that gives an indication of the condition. checking.4 Summary Poorly maintained machines/equipment has severe negative impact on the productivity and the quality of the output in a production unit. 12) CBM relies on the fact that the majority of failures do not occur instantaneously but develops over a period of time. 2) ____________________ 5. To counter this. lubrication.which one is not the recommended practice? 1. Maintenance is of three main categories: breakdown. Use of recommended Grades of oils 5. maintenance has been given more importance in the operational plans.7. predictive and remedial maintenance. and predictive. Restoration to recover deterioration 11) Predictive Maintenance is one of the modern approaches to preventive maintenance where in __________ are used to predict ____________ of machines & equipment. any stoppage due to breakdown in any part of the system will affect the entire production process. . Predictive maintenance is a type in which the vital attributes of a system are monitored continuously and any deviations from the accepted limits are taken to rectify the problem.

State the objectives of maintenance management? 2. What are the advantages of Planned Maintenance? 6. accidents and minimizing the costs of maintenance activities? 5. What are the advantages & disadvantages of breakdown/corrective maintenance? 8. Where this type is applicable. CBM is a continuous or periodic measurement and interpretation of data to indicate the condition of an item to determine the need for maintenance.5 Terminal Questions 1. What is meant by planned/scheduled/productive maintenance and what emphasis it pays in maintaining the machine/equipment 4. What are the important functions of maintenance department 5. Describe the procedures of preventive maintenance program 10. Total productivity maintenance is practiced to improve the productivity of the equipment by minimizing the number of breakdowns and malfunctions. 14. Define preventive maintenance and state its objectives 9. What are the characteristics & objectives of breakdown/corrective maintenance? 7. Discuss the advantages and limitations of preventive maintenance 11. but much before the possible breakdown. Outline the various types of maintenance 3. What are the advantages and disadvantages of condition based maintenance? 5.In the Condition based maintenance (also known as Dynamic predictive maintenance or Diagnostic maintenance) the plant is maintained just after some problems arisen. Explain briefly the condition based monitoring methods 15. Which enables them to reduce breakdowns. What is predictive maintenance? What are its advantages over preventive maintenance? 13.6 Answers . Organizations have realized the importance of maintenance and its planning. Distinguish between preventive and breakdown maintenance 12. What is condition based maintenance.

4. d) All the above 2. anticipated failure 12. Until they fail 9. Refer 5.3.2 2.4.4 . Refer 5.1 & 5. (4) No organised efforts to find out reasons 10.4.4.Self Assessment Questions 1. c) Reduction of noise levels and vibrations 4. Refer 5. Refer 5.3 3. (4) Establishes the work-load for the crew 8. Condition Checking & Monitoring Terminal Questions 1.4. (4) RM may not provide the service specified by the manufacturer 6. Refer 5.3 & 5. d) Replacing the faulty machine when it starts malfunctioning 3.4 4.3. Not occur. Sensitive instruments. Refer 5. (3) Check all the machines at firmed up time intervals 11.3.2 5.4. Cyclic operation 5.4 8. Refer 5.3. measurement 13.2 6. Refer 5.2.4. Predetermined schedule 7.2 7.

4.4. Refer 5.4.4 10.6 14.6 11.4.Refer 5.4.6.3 & 5.5 13.6.1 15. Refer 5. Refer 5. Refer 5.4 Copyright © 2011 SMU Powered by Sikkim Manipal University .9.4.5.6.4.4.4.4. .4. Refer 5. Refer 5.5 & 5.7 12.4.

13 Six Maintenance Scheduling Principles 6.16 Answers 6.3 Planning Vision & Mission 6.11 Summary of Maintenance Planning 6.14 Summary of Maintenance Scheduling 6.OM0006-Unit-06-Maintenance Planning and Scheduling Unit-06-Maintenance Planning and Scheduling Structure: 6.1 Introduction .6 Planning System 6.5 Benefit of Planning 6.12 Maintenance scheduling principles 6.1 Introduction Objectives 6.10 Planning Preventive & Predictive Maintenance.2 Functions of Maintenance Planning 6.4 Functions of Maintenance Planner 6.15 Terminal Questions 6. Specialization & Coordination of Planning 6. Project work 6.9 Maintenance Planning Principles 6.7 How much Planning will help? 6.8 Productivity.

The planner should also give more attention to critical equipment and safety areas. performance. qualified personnel. as they leverage their expertise into job plans. control of inventories. organizations could improve maintenance productivity to about 40%. Where does planning fit into? What principles make it work? How planning is required to be done? How to provide additional resources for planners and personnel for maintenance activities? Etc. To achieve the desired maintenance efficiency. predictive maintenance. management. it is preferred for the organization to become a procedure-based one with teams of experienced technicians. planning is very essential. and other vendors to cater to the common maintenance tasks on critical equipment and safety equipment. Here procedure already in the file or important information that persons who worked on that equipment have recorded previously. and safety. and project maintenance is essential. Planning does not solve everything. but certainly brings together many aspects of maintenance. Planning concentrates on adding value. teamwork. Other tools used are work order system. data collection and research of certain processes etc. The planning system is designed with procedures to be followed over time through a systematic job plans. planners. and maintenance measurement. communication. tool rooms. tool room facilities. leadership. shops. The final improvement to over 50% can be achieved through special aids. Planning and scheduling promotes labor productivity by examining potential delays and scheduling work. are the subjects being discussion. consideration of reliability maintenance as preventive maintenance. storeroom support. The plant has better control over work that is scheduled. tools. Objectives: After studying this unit you shall be able to · Prepare a plan for maintenance · Analyse the benefits of planning for maintenance · Examine the principles of maintenance planning . If detailed procedures and checklists contribute to better reliability. In addition. engineers. By implementing fundamental planning and scheduling system.All manufacturing units having varieties of machineries and equipments require maintenance to keep them up in good working conditions and for sustaining and achieving higher productivity. are included in the job plans.

For ex: Planner has to judge whether the defective valve should be repaired or replaced. 6. procedure for accomplishing task and identify any parts and special tools required. · Once the work order is received. · The time estimates made by planner gives the idea to crew personnel to judge how much work is assigned and what work is there. · Planner does preparatory planning for the crew supervisor and craft persons who executes the work.3 Planning Vision & Mission The mission of planning revolves around doing the right jobs that are ready to go. identification of craft skill required. Coordinating function is the key to achieve competitive edge. · The planner specifies appropriate craft skills required for that particular job. a planner develops a work plan after receiving a work request. · Maintenance planning brings together or coordinates the effort of many other aspects of maintenance. · The planned information gives the supervisors a reference for expected work and time for completion and helps to have a control through on problems that might lessen productivity. thus enabling a better control over their work. The work plan includes a job scope.2 Functions of Maintenance Planning Maintenance management uses planning as a tool to reduce unnecessary job delays through advance preparation.· Distinguish between preventive and breakdown maintenance planning. · Crew personnel are then assigned the job for execution and avoid problems such as delays stemming by insufficient skills/ not having required materials or tools. For this the maintenance planning will have the following functions: · Coordinating mechanism within the maintenance department. the maintenance planning initiates action. 6. To prepare a job in advance. . and labor time estimate. · The planner considers the proper scope of work for the job. · The planner identifies appropriate materials for the specified job and checks whether they are available or be specially obtained. The work plan is nothing but the information a planner makes ready for the technician to execute the work.

3) With preparatory work. A work crew is ready to go immediately to scheduled work assignments as all instructions. method of maintenance. The entire maintenance organization should be committed to schedule proactive works. improve on past jobs. seals. considering the safety aspects of the job.4 Functions of Maintenance Planner 1) Maintenance planning involves identifying parts and tools that are necessary for maintenance jobs. and it controls and coordinates and brings resources to leverage productivity. tools. but ready handle judiciously the reactive type of work also. planner initiate action to organize and get them. so that technicians need not wait for parts to arrive. and allow advance scheduling through which the supervisors will assign and control the proper amount of work. crew schedules. With proper planning or preparation efforts for each job. Planning is Information central. It also involves identifying the actual work scope. release of the work orders to proceed etc. 2) The planner writes work instructions on how to do the job.The planning mission states “Doing the right jobs & ready to go”. without wasting time. 4) Planners evolve good planning methodology that increases maintenance productivity. work involved. 5) The planner writes a job plan that identifies parts needed (such as gaskets. 7) If parts are not in the inventory. for easy understanding and identifying the proper parts for his next work. arrangements are ready. planning sets the stage for the maintenance force to act upon quickly. 9) Planner provide a bill of materials or an illustrated parts diagram both to the stores person and craft men. . Doing the right jobs involves job priorities. 6) The planner reserves such required parts in the store to ensure their availability. crew starts their work as per job. Work plans avoid anticipated delays. bearings etc) along with their identification numbers. Arrange parts required to be placed in a convenient location nearer to the job site before the job starts. 6. clearances. parts. A planning mission statement is: “To increase the Maintenance crew’s ability to complete the work orders quickly”.

6 Planning System In a proper planning system. resulting benefit achieved are the improved productivity and overall effectiveness or efficiency in maintenance. 3) Planner evolves a system and procedure for each type of maintenance work. 5) Creates data and information on machineries and equipment and its maintenance methodology for future reference and analysis. the maintenance process has the following steps: 1) Receives request from the concerned section for the maintenance work. specify job scope.10) Planner is required to coordinate with vendors & ensure material supply along with the quality control on vendor supplies. 7) Prepares Schedules for maintenance works and follow track until complete. 4) Skill levels and time estimates on jobs and proper scheduling are included in the subject work order. fork lifts. 6) Establishes through work order system.5 Benefit of Planning As planning consists of arranging parts and the necessary tools for maintenance work and provide necessary guidelines by use all the inputs effectively through a maintenance system. 6. 11) Planner identifies special tools needed by the craft man for maintenance activities and reserve such tooling and other accessories at the place of work. procedures for assigning proper amount of work to all the skilled/unskilled crews. Hence the purpose of planning is to focus on high productivity through an organized planning & scheduling principles.7 How Much Planning Will Help? a) Tangible Help: • Planning provides tangible help for organization to achieve: . 12) Planner will arrange material handling equipments like crane. Institute a control system that contributes to managing productivity. with identification numbers. anticipated parts & tools. 2) Planner plans work order. pallets etc for easy movement of identified parts and tools to work site in advance. time estimates. craft and skill level required. 6. 6.

one can calculate and measure the actual amount of increased maintenance productivity. Further if there are three crews working with . · The maximum performance target for wrench time was shown at an average of around 55%. In addition. -Work force is freed up. also known as wrench time. Analysis of the nonproductive time is one of the most valuable work-sampling. But it proved the other way as seen from the above examples. Crew will plan their work and then executes. The industry’s average productive maintenance time was less than 30% (the measure of wrench time) when a typical maintenance technician has spent less than 20% on the real work and it is found that the balance time is spent on other nonproductive tasks. To determine if any of the delay time could be avoidable requires planner’s assistance for analyzing such nonproductive time. where in the planning addresses and reduces delays. c) “World class” wrench time · Statistical work sampling studies measures productive time.-Amount of work accomplished rises. The practical result of planning-example: In a power station.8 Productivity. could achieve a remarkable reliable plant capacity within a year through superior availability and a drastic improvement in work force productivity. thus frees technicians for more productive work. Improvement here was only possible with the planning in place. b) Improving the Wrench Time and Productivity · Work activities are classified differently. thus using the freed 10 trained personnel for other productivity improvement activities. Is this wrench time a reality? Instances are there in which experienced workforce moved from average 35% wrench time to 55% with fine tuned planning. -Extra labor power can be reallocated to added value activities. intangible benefits of planning were seen in providing a better control of maintenance work. • • Through proper planning. where the management created an exclusive planning group. 6. Specialization & Coordination of Planning a) The specific benefit of planning in Wrench time improvements · There are organizations who feel that the planning work is part and parcel of the maintenance crew. Practically the total maintenance work was completed by 35 personnel as compared to previous year’s statistics of using around 45 personnel for the same output.

Industry to this day continues to use specialization. then total productivity is 100 % [2x 50% +0= 100%. 3) Planners base their files on the component level of systems. Loading these specialists to achieve higher wrench times also requires a sound planning and proper coordination. which is essential for a competitive edge. Six principles greatly contribute to the overall success of planning. 6. for which they train and maintain separate groups of mechanics. Each principle identifies important crossroads. which spells the importance of planning jobs for maintenance. as compared to 3x30=90%]. and instrument technicians. The principles of having planning as a separate department in order to focus on the future work and consequent use of planner’s expertise to create estimates. 4) Planner expertise dictates job estimates. Specialization increases productivity per person. 5) Planners recognize the skill of the crafts. There is a methodology of work measurement what is commonly known as wrench time and this frequently misunderstood principle and hence must be made clear to everyone concerned.wrench time of 30%. b) Specialization and Productivity: · Experienced crew are specializing in a particular field and achieving the specified goals. electricians. the other two crew reached a wrench time of 50%. Decisions making at each crossroads on the alternative ways to conduct planning and execute is essential and ultimate success of planning depends on this situational oriented decision.9 Maintenance Planning Principles The principles or paradigms that are evolved over the maintenance mission will profoundly affect planning. 1) Company organizes planners into a separate department. . These principles must be understood by all concerned to have effective planning process. recognizing skill of the craftsman and measuring performance must be understood by every one concerned with production. 2) Planners concentrate on future work. But experience has shown that a single planner can plan maintenance jobs for more than 20 persons. and if one is allocated to planning job and with whose instance.

.6) Work sampling of direct work time provide measure of planning effectiveness. · The planners must be engaged in preparing work that has not yet begun. The feedback consists of any problems. Matching identify tags on the machineries are also arranged. especially on repetitive maintenance tasks. · Planners use personal experience and develop work plans to avoid anticipated work delays and quality or safety problems. Principle 2: [Focus on Future Work] · The vision of planning is to increase labor productivity by preparing the jobs in advance. which helps planners to become specialized in all the tools and techniques of planning · Planners need to work closely to ensure proper execution of work with consistency. The Planning Department concentrates on future work and provide the crew to plan their work in advance and remove backlogs · After job completion. secure file system based on equipment tag numbers. The planners ensure that the feedback information is properly filed to aid future work. or other helpful information so that future work plans and schedules might be improved. The supervisor has an obligation to complete the assigned work in an expeditious manner with a minimum of interruptions · The crew focuses exclusively on executing assigned work. · Planners report to a different supervisor/ lead planner who will be responsible to provide direction and ensure consistency within the planning group. feedback is given by the lead technician or supervisor to the Planning Department. The file system enables planners to utilize equipment data and information and their experience on previous work to prepare and improve work plans. Principle 1: [The Company organizes planners into a separate department] · The planners are organized into a separate department from craft maintenance crews to facilitate specialization in planning and focus on future work. Principle 3: [Component Level Files] · Planning maintains a simple. the lack of planning effort may decrease the number of work assignments to crew members · The company organizing planners to a separate group. plan changes. · Because planning contributes to scheduling.

· Planners give information to supervisor for scheduling control. . Principle 4: [Estimates Based on Planner Expertise] · Planners use personal experience and file information to develop work plans to avoid anticipated work delays after considering quality and safety problems.· The majority of maintenance tasks are repetitive over a period of time. The planners also use their own expertise to formalize best practices on individual job plans. The plan dictates the skill set necessary to accomplish the work given the state of the job plan. · Supervisors must train technicians with deficient skills and give proper support and guidance · Technicians must execute the job precisely as planned for three reasons. These planners rely greatly upon their personal skill and experience in addition to existing information in the files to develop job plans. · Plant must choose from among its best craft persons to be planners. Any recommended deviations from the job plan must be approved by planning before execution. · The planner then plans the general strategy of the work (such as repair or replace) and includes procedure if it is not already there in the file. The planners and technicians work together over repeated jobs to develop better procedures and checklists. File cost information assists in making repair or replace decisions. · This principle dictates that planners depend on the workforce being sufficiently skilled when he is putting a minimum level of detail into the initial job plans. · Supervisors and plant engineers are trained to access these files to gather information they need with minimal planner assistance. · Routine maintenance offers the highest potential for planner contribution to company success because more intricate or unusual maintenance tasks receives necessary help from plant engineering department Principle 5: [Recognize the Skill of the Crafts] · The Planning Department recognizes the skill of the crafts. The planner’s responsibility is to firm up the scope of the work request including clarification of the originator’s intent wherever necessary. · Craft technicians use their expertise to make the specified repair or replacement. The planner calls for a minimum craft skill on a job plan.

planners visualize the types of work orders to be released for preventive maintenance tasks for the next week. This principle holds that delays in technician’s job should be avoided. Delays such as waiting for assignment. Wrench time is measured accurately with a properly structured. not the control of planning or the work force. The time that employees spend at their job sites working is called direct or productive work. instructions. parts. 6. Wrench time analysis is an indicator. clearance. or equipment information are all deducted. Projects The concepts and importance of preventive maintenance. This determines the effectiveness of the maintenance planning program. coordination with other crafts. tools. · Principle 6 dictates that measuring how much time craft technicians actually spend on their job site versus other activities performed such as obtaining parts or tools. travel. Wrench time is the proportion of available time-to-work time during which the craft technicians are on productive working on a job site. the planning system counts on the skilled technicians giving feedback on job plans so that their expertise and the planner’s expertise both contribute to adding information to future plans. These reduce the incidence of reactive maintenance work and to increase plant reliability. Principle 6: [Measure Performance with Work Sampling] · Wrench time is the primary measure of workforce efficiency and of planning and scheduling effectiveness.· Finally. · Measuring wrench time thus gives an overall indication of how well the other principles have been implemented or accepted.10 Planning Preventive & Predictive Maintenance. a) Preventive Maintenance [PM] and Planning · The planning department studies and issues PM’s schedules and reviews them periodically. . predictive maintenance. and project work and their relationship to the development of the planning principles and practices are discussed here. Planning can adopt preferred maintenance for higher effectiveness. Starting with a basic system. · Work sampling to determine wrench time gives this measure of how much planning is helping in the process. What is actually important is the analysis of the nonproductive time. statistical observational techniques & study.

Many do value assigning with experienced personnel to perform PM work orders. PdM personnel make the call on the creation of new work orders. . Lubrication. The plan should also list anticipated parts and special tools. on the work done. · The planner should allow some extra time in the work order on all PM work for making unspecified excessive cleaning. For this. · Planners should also review the histories and feedback from all work orders to determine if additional PM work orders are needed. repairs. Planning for parts encourages the replacement of fasteners based on the technician’s decisions.· A planner should plan each of the PMs with scope and craft requirements such as numbers of persons. lubrications etc. · PM plans should specify torque requirements or attach torque charts where appropriate and include torque wrenches as a special tool. · PdM technology greatly moves the plant’s reliability upward as the predictions in predictive maintenance show an important capacity for growth in accuracy. The dirt and grime also add undesirable insulation conditions that may affect equipment performance. · Cleanliness helps reduce contamination sources and such clean surfaces to reveal the presence of new leaks. which are contributing to more than 50% of all breakdowns.e. · The scope should extend beyond simple repair and replacement of parts to improve equipment reliability as well. tightening of bolts. For ex: tightening of fasteners in the coupling if he found they are loose. and duration. or minor repairs. PM plans can include rags for wiping and removing old grease when parts are dissembled. Predictive maintenance (PdM) uses technology not available to the regular maintenance work force. · Emphasis in all PMs is to inspect the equipment for abnormal situations. and Cleanliness. · The planner must receive feedback to improve the PM work order itself. small adjustments. · This requirement of corrective maintenance is ‘TLC’ i. work hours. Tightness. b) Predictive Maintenance [PdM] and Planning · Planning plans and schedules PdM work orders. the technician is empowered to make any minor equipment adjustments or minor repairs during execution of the PM. as improper lubrication leads to total damage to equipment. · Lubrication is important part of a PM program.

· Planners must vigorously pursue collecting documentation to establish files and also overview position regarding the project replacement or overhaul. . planning group plans and schedules work orders to implement projects as regular jobs. with active participation and assistance from the planning group. · Planners should be able to estimate and commit the project schedules with plant engineering and scheduler assistance. Plants treat projects as outages and planned as long-range scheduling. · Planners should insist that PdM uses the same equipment tag numbers for ease communication problems. but difference is in the larger nature of projects. · The PdM group can update the technology of the maintenance force. so that PdM personnel may quickly climb the learning curve. bearing clearances. The decision the company makes regarding each situation determines the ultimate success of planning. or other rebuild tolerances. the company has to make a decision regarding alternate ways to conduct planning. which involves alignment criteria. Each principle resolves a crossroads decision that affects the planning effort. The planning effort has mainly focused on making individual jobs ready to go by identifying and planning around potential delays.11 Summary of Maintenance Planning Effective maintenance is vital to provide reliable plant capacity. 6. Consideration of six basic principles greatly boosts the planning program efforts toward success. · Plant normally has the personnel to implement such maintenance project work with the productivity prescribed in the planning and scheduling system. The application of maintenance planning makes possible the dramatic improvement in maintenance productivity.· Planners must accept PdM work orders for jobs and translate them into the appropriate scope for the maintenance crews. · Planners should facilitate PdM when work on equipment is in process. · Planners should insist to utilize standards set by PdM for certain jobs. c) Project Work and Planning · Similar to PdM. At each crossroads.

and shutdown Wrench time concept of measuring the work for each hour of the day. The analysis revealed that the large delay times not only for parts. the principles or paradigms in order to evolve effective scheduling will come through effective planning process. but also exists for excessive startup. file history help technicians to avoid previously faced problems. Planners need to avoid continually being interrupted to resolve problems for jobs already under way.12 Maintenance Scheduling Principles Scheduling principles envisages the vision. and measuring planning performance with work sampling for technician’s direct work time. gave a clear picture of how technicians are completing their work. lunch. When work orders are received. tools. efficiently. having component level files. Planners need to focus on future work not yet begun. 6. They solved the problems by addressing symptomatic of tools. the technicians would scope out the jobs with their social & other times. utilize files. and then measure schedule compliances. Because most jobs are repetitive. . recognizing the skill of the crafts. parts availability problems or not properly planning issues Companies placed an emphasis on planning and also they doubled the parts availability in stores to reduce ordering needs. Only when planning keeps a separate file for each piece of equipment. Plnners must possess the experience of top level technicians in order to scope jobs. Maintenance needed certain methodology to assigning enough work through the planning process. and safely. The crews worked on the planned jobs and work sampling study made on it indicated a wrench time of 25% only and further plant could do better job if improved upon.The principle of having planning as a separate department. or travel categories. This aligning of the work to accomplish the desired effective and efficient maintenance led to the principles of scheduling. allowing the crew supervisor to handle day’s work. break. The planned work packages increases the maintenance department’s ability to complete work orders effectively. focusing on future work. Wrench time will measure whether the objectives of planning are met or not in reducing job delays. The principles used for planning and scheduling are for achieving the forecasted skill levels. . instructions. are all in the total system. using planner expertise to create estimates. which is discussed below. and estimate times adequately. the schedules and job priorities for every forecasted work available. it is practical to retrieve information when needed.

. 2. craft work hours per level. The appropriate priority for the work is based on established plant guidelines. 6. Each principle sets guidelines on how the maintenance should handle different scheduling process. It also ensures that a sufficient and the right work are assigned. Schedule compliance of wrench time. if required while assigning individuals to execute job plan. Crew supervisors forecast available work hours one week ahead by the highest skills available. Planners plan the jobs for lowest required skill levels. Principle 2 [Entire plant respect the importance of schedules and job priorities] · Weekly and daily schedules must be adhered to by the crew as per the priorities mentioned in the work orders to prevent undue interruption in schedules. § Job plans provide information about the number of persons required. · The priority may be reviewed periodically and adjusted in coordination with crew. lowest required craft skill level. 3. Does the job require mechanics or machinists? Does the job require three helpers to assist a certified electrician? Etc that are necessary for advance scheduling. Plant priority plays a larger role in creating the schedule of work and all involved should treat it as a serious matter. Crew supervisor matches personnel skills and tasks 6. planners and the plant manager.13 Six Maintenance Scheduling Principles Six principles that greatly contribute to the overall success of scheduling are: 1.Routine maintenance needs the use of principles. Principle 1: [Planners plan the jobs for lowest required skill levels] § Essential part of Principle 1 is that job plans identify the lowest skill necessary to complete the work with the contention that the supervisor will have higher skill capability also. · Advance scheduling of enough work for the entire week sets the goal for maximum utilization of the available craft hours. as they create a framework for successful scheduling of planned work. provides the measure of scheduling effectiveness. Schedule assigns planned work for every forecasted work hour available. The entire plant must respect the importance of schedules and job priorities. 5. 4. and job duration.

· First two principles are the prerequisites of the principle-3 scheduling · Scheduler selects the week’s worth of work from the overall plant backlog. after considering the tasks that are being interrupted · Principle 4 brings all the three previous scheduling principles together. · Scheduler uses a forecast of maximum capabilities of the crew for coming week. · Preference is given to completing the higher priority work by utilizing whatever skills available than working on completing the lower priority work. and reactive jobs as a guide.e. Principle 4: [A week’s schedule will assign work for all the available work hour] · A week’s schedule will assign work for the total work hours. If a true emergency arises. Principle 5: [The crew supervisor matches personnel skills and tasks] · Crew supervisor develops a daily schedule one day in advance using current job progress. · Scheduling plan is for performing all the works available in the system. · Over assigning and under assigning work are common and acceptable in industries. new high priority. · Scheduler assigns work plans for the crew to execute during the following week for 100% of the forecasted hours i. · Scheduler also uses job priority and job plan information. As these may cause unique problems it is better to be avoided. job priorities. · Crew supervisor matches personnel skills and tasks. Principle 3 [Develops week’s schedule for each crew & craft hours required] · Develops a week’s schedule for each crew based on craft hours required. · Consideration is also given to multiple jobs on the same equipment or system and of proactive versus reactive work available. This includes proactive work. . and information from job plans. forecast of highest skill.· Inefficiency peeps through the interruption by low priority jobs coming in way of urgent jobs progressing. it is better to delay identified job in full rather than completing half. crew work load is 1000 worthy labour hours. It allows for emergencies/high priority/ reactive jobs by scheduling sufficient amount of work hours.

assigns work for all available labour hours. crew supervisor is the best judge to create the daily crew work schedule. it relatively balances by week end.14 Summary of Maintenance Scheduling Maintenance management must consider main scheduling in the maintenance planning strategy to avoid problems of improved efficiency. When setting craft and time requirements. and track schedule compliance. Knowing of the lowest skills required for jobs and the highest skills available allows developing a schedule with proper work for the week. Adhering to schedules is important as interrupting jobs leads to overall inefficiency. . 6. tools. job plans must plan for the lowest required skill level. This increases flexibility in choosing jobs.· Crew supervisor handles the current day’s work and any other problems in emergency maintenance · Although individual jobs show a wide variance between planned and actual times. The priority system must properly identify the right jobs to start. Six basic principles form the foundation of successful scheduling and make schedules and priority systems important. · Each day the crew supervisor assigns the next day’s work to each technician. scheduler to develop schedule in advance. In case of delay in actual job progress and the incidence of unexpected reactive work in place. · Planning individual jobs can reduce delays such as waiting to obtain certain parts. Maintenance dept also tracks schedule compliance. · Schedule compliance is the measure of adherence to the one week schedule and its effectiveness. or technician instructions · Scheduling aims at reducing delays. Work sampling or wrench time studies quantify delays & gives measures of planning and scheduling effectiveness. He will ensure that each technician receives assignments totalling to full day’s work Principle 6: [Wrench time is the primary measure of workforce efficiency] · Wrench time is the primary measure of workforce efficiency and of planning and scheduling effectiveness. Work sampling or wrench time is the best measure of scheduling performance. allow crew supervisors to make daily schedules.

The planners and crew had to deal differently with urgent reactive work by developing job plans for reactive work. efficiently. 4. 5. · Crew personnel are assigned the job for execution · The time estimates are made by planner · Maintenance planning brings together or coordinates the effort of many other aspects of maintenance. and works such as preventive maintenance/ breakdown work and release of the work orders to proceed. . To prepare a job in advance. A planning mission statement may be: …………………………………. Principles 1 and 2 are prerequisites for scheduling. Principle 6 sets overall indicators for scheduling control. Hence use of planned and scheduled work packages increases the maintenance department’s ability to complete work orders effectively. In the maintenance process given below which one not the step to be considered. Out of the maintenance planning functions. crew schedules. which one is not relevant? · Coordinating mechanism within the maintenance department.Schedule based on the wrench time has to be practiced. · A maintenance planner does preparatory planning for the craft persons · The planner identifies appropriate materials for the specified job and checks whether they are available or must be specially obtained. and safely. . Principles 3 through 5 establish basis of scheduling process. 2. Maintenance management uses planning as a tool to reduce …………………. a planner develops a …………… after receiving a work request. · To arrest the leakages and keep up the lubrication system · The planner specifies the appropriate craft skills required for that particular job... This involves job priorities. 3. Further working to the maintenance planning based on the six planning principles along with the six scheduling principles will help improve the productivity. through advance preparation. The planning mission statement could be ……………………………. Self Assessment Questions 1.

8. Six principles greatly contribute to overall success of planning.a) Receives request from the concerned section for the maintenance work. c) ……………………………………………… 7. Planning provides tangible help. g) He establishes through work order system. also known as wrench time. e) Fix up the wages for each of the work based on the skill level f) Creates data and information on all machineries and equipment and its maintenance methodology for future reference and analysis. b) The work force is freed up. per person 9. Which is sixth one? a) The company organizes planners into a separate department. Statistical work sampling studies measures ……………. c) Planners base their files on the component level of systems. c) Planner evolves a system and procedure for each type of maintenance work d) Skill levels and time estimates on jobs and proper scheduling are included in the subject work order. 6. time estimates. Wrench time is the primary measure …………………………………………… Wrench time is the proportion of available time to. as well as specifying anticipated parts and tools. b) A planner plans the work order by specifying job scope. b) Planners concentrate on future work. with all their identification numbers. Specialization increases ………………………..work time during which the craft technicians are on productive working on a job site. . craft and skill level required. d) Planner expertise dictates job estimates. Fill in (c) below: a) The amount of work accomplished rises. . procedures for assigning proper amount of work to all the skilled/unskilled crews h) Prepares Schedules for the maintenance works and follow track until complete.

. 12. The entire plant must respect the importance of schedules and job priorities. b. 11.e. Crew supervisors forecast available work hours one week ahead by the highest skills available. The crew supervisor matches personnel skills and tasks] f. for every forecasted work available. 13. Companies strive to do more preventive maintenance. ………. Schedule compliance joins wrench time to provide the measure of scheduling effectiveness. which are contributing to more than 50% of all breakdowns. 6. 14. What are the benefits of maintenance planning? . ……. ………. a. This requirement of corrective maintenance is ‘TLC’ i. upward as the predictions involved in predictive maintenance show an important capacity for growth in accuracy.. f) ………………………………………. predictive maintenance. e. and such clean surfaces to reveal the presence of new leaks. ……………………………………………. Why planning process is essential for efficient maintenance management? 2. Planners plan the jobs for lowest required skill levels. 3. work and to increase plant reliability. to equipment. ………………….. The PdM technology has the potential of greatly moving the plant’s ……….. allowing the crew supervisor to handle day’s work. Improper lubrication leads to total ……….e) Planners recognize the skill of the crafts. Just as in planning. c. Fill in the missing principle. Cleanliness helps reduce ……………. 10. Explain briefly the functions of maintenance planning... d. and project work to lessen the …………………….15 Terminal Questions 1. The principles used for planning and scheduling are for achieving the forecasted higher skill levels. six principles that greatly contribute to the overall success of scheduling are discussed below. and then measure schedule compliances 15.

(sl. Explain how the specialization in areas of maintenance will help improve the productivity of the maintenance crew. Work sampling for direct work time provides the primary measure of planning effectiveness 10.16 Answers Self Assessment Questions 1. 9. 7. Tightness. Incidence of reactive maintenance 11. The extra labor power can be reallocated to added value activities. 8. 5.4.no:4)To arrest the leakages and keep up the lubrication system 3. no: e) Fix up the wages for each of the work based on the skill level 6. and Cleanliness . Explain briefly the planning approaches in preventive and predictive maintenance processes. 7. Productive time. What are the maintenance planning principles? How they contribute to the success of planning? 8. Doing right jobs which are ready to go 4. Unnecessary job. Work plan 2. Explain briefly how the use of six principles will greatly contribute to the overall success of scheduling 6. “To increases the Maintenance Department’s ability to complete work orders quickly”. workforce efficiency and of planning and scheduling effectiveness. Explain as to how the maintenance planning will help improve the effectiveness and efficiency of the organization 5. What is wrench time? How it is recognized as a maintenance work measure? 6. Lubrication. Why scheduling after proper planning is essential for effective maintenance and meeting the dead line and avoid delays? 10. Productivity 9. (sl.

. Refer 6. (For d): The schedule assigns planned work for every forecasted work hour available.9 8. Refer 6.Refer 6.7 (c) 6.5 4. Refer 6. The schedules and job priorities 15.12 10.2 3.12. Reliability 14. Refer 6.7 5. Refer 6.13 Copyright © 2011 SMU Powered by Sikkim Manipal University . Terminal Questions 1.8 (b) 7.1 2. Refer 6. Contamination sources. Refer 6. Refer 6.10 a & b 9. damage 13. Refer 6.

process and systems.8 Overall Craft Effectiveness & its Measurement 7.11 Answers 7.OM0006-Unit-07-Universel Maintenance Practices Unit-07-Universel Maintenance Practices Structure: 7.7 ACE Team Benchmarking Process 7.6 Work Measurement for High-Productivity Maintenance Universal Maintenance Standards [UMS] Five Levels of Data in Ums 7.4 Benefits of using ‘UMS’ with Planner’s Functions 7.2 Planner’s Function in Maintenance & Benefits 7. Using a state-of-the-art maintenance management.10 Terminal Questions 7.1 Introduction Automating the maintenance program is a complex task as it requires integrating of people.5 Universal Principles for higher Productive Maintenance 7. organizations have tried and tested different approaches for bringing changes that can result in improvements in both the function and the cost.1 Introduction Objectives 7.3 Organization & Processes 7. The new system will become a platform for continuous improvement and will generate long term benefits .9 Summary 7.

are the concepts. some of which are listed below: 1. theory. Benchmarking the best practices 3. cost reduction and its measurement 5. Achieving excellence in Maintenance Engineering and Management Objectives: After studying this unit you shall be able to: · Outline the functions to be performed by the maintenance planner. close communication with supervisors. Higher productivity maintenance means better customer service. maintenance labour. Engineering or Industrial Engineering managers spearhead their achievements of dramatic productivity improvements by adopting different methods of work measurements in managing and controlling their activities. Implementing new techniques of measurement. Adopting ACE system for benchmarking and improvements 4. especially when sophisticated high tech machineries and equipments are used for production.The analysis and application of work measurements to ensure improved productivity and cost reduction in maintenance should be the prime consideration by the management. higher quality. Improving Wrench time of the Crew in Maintenance 6. Use of the state of art principles. as the maintenance represents variable operating cost which includes physical plant value. systems and techniques of Universal Maintenance Standards [UMS] 2. materials and overhead. Improving the Overall craft effectiveness [OCE] for productivity. · Explain the benefits of UMS · Adopt the ACE system of Benchmarking 7. How the Maintenance. field checks jobs when . a detail analysis and adopting certain state of art principles and improve maintenance productivity are all the focus areas for the above said disciplines. principles and theory of new measurement techniques. on-time delivery and ultimately.2 Planner’s Function In Maintenance & Benefits The planner’s role is varied in nature such as: maintain a backlog of ready-to-work jobs for each technician. For achieving the above said prerequisites. satisfied customers.

Planners develop all the data. etc as well as the stores process to check the inventory value. crafts needed. The normal ratio of planners to technicians used is 20 to 30:1.3 Organization & Processes The tasks for a maintenance work measurement program fall into two categories namely 1) Organization and 2) Process a) Organization with planner in the forefront Planner maintains and allocates the work and knows all the ratios required for accomplishing the jobs and have good maintenance skills and experience and capabilities to work as the ultimate expert system. life cycle cost reductions d) on time completion of jobs e) continuous improvements f) improved service to customers. identifies special tools. While the maintenance departments without planners can achieve around 50-60% Productivity. 7. Hence the measurement provides information to determine the savings potential and also justify the maintenance work measurement program. crew size. In addition the resultant productivity improvement that accrues are the benefits to organization in a) cost reductions b) downtime reduction. materials. and make available to the crew a set of basic processes and craft operations for the process before establishing bench marks. or too many stock-outs. do the training. are validated. time reporting on the performance including delays. plans safety requirements. Both the planners and the maintenance crew should examine to see how the UMS times could be applied. and time to do the work. the same can be raised to around 80% when a planning function is integrated with UMS times to work together. issue of stores taking too long.needed. 7. b) Processes Processes involve data development and work order planning. verifies priority. Importance of work measurement and the standard for the job should be established. . cost of the items.4 Benefits of Using ‘Ums’ with Planner’s Functions It is found that when a planner’s function is integrated with the UMS resultant impact is of improving the overall maintenance effectiveness. requisitions non-stock or out-of-stock items. unrealized opportunity etc. based on a formal planning function and the Universal Maintenance Standards. They can also establish a computerized maintenance management system. plans work content. The planner also develops bench marks and maintains the data library.

7.7. The standard crew size is one and any other size is exceptions to the general rule. It is universal.1 Universal Maintenance Standards [UMS] . c) Activity Responsibility The responsibility for each activity of a work order is necessary to ensure that the work order continues to move toward resolution without delay. which can be accurately planned.6 Work Measurement for High-Productivity Maintenance 7. d) Customer/Service Relationship The customer decides what is needed from an operational viewpoint. Hence the Universal Standards serve the special needs of maintenance work through the following principles: a) Scientific Principle Best productivity results when each worker has a definite job to do in a definite way within a definite time. Frederick Taylor’s principle applies to all work. e) Crew Size The optimum crew size for a maintenance job is the smallest that can perform the work using a specific method and execute in a safe & efficient manner. but also helps growth in value added processes. Timely accomplishment is also universal phenomenon. Lord Kelvin saw this in his scientific investigation of the laws of physics. and maintenance decides how the service should be provided. maintenance is no exception b) Measurement Before Control The measurement of an activity is basic to its control. They highlight problems or roadblocks for completion of the project. Together the customer and maintenance crew decide the priority (based on resources available) and urgency of each task compared to other existing current works. if followed. f) Timeliness Large maintenance jobs are divided into smaller work orders.5 Universal Principles for Higher Productive Maintenance There are several principles that.6. This principle is also universal. lead to the lasting results.

industry or service enterprise. the result is that the crew does longer cycle work compared to other production workers. in each of skills of fourteen types of jobs: mechanical. but everywhere where maintenance work is performed –manufacturing. The range-of-time technique recognizes the variable nature of maintenance works. availability of such standards. If it is a low volume work done by multi skilled crew. pipe. the motion pattern for two tasks may be same and also time to perform the work is almost the same. machining. to what volume of work etc. called ‘Universal Maintenance Standards’ (UMS). which in turn depends on: a) Nature of Maintenance works: In maintenance works. A simple task such as removing and replacing a part may take more or less time depending on how tight the bolts are. instrument. to what precision. then the time . For example. carpenter. IT management etc. government. Even though parts are different. finance. custodial. This range of time is same in 95 % of situations and hence standard average time is applied and practiced 2) Work content comparison. as these standards offered flexibility and could be applied not just in one location. Techniques: The UMS system is based on three important techniques: 1) Range-of-time.The principles adopted for above said requirements are based on the application of work measurement in maintenance. engineers adopted new methods for analyzing and assigning standards to maintenance work. education or healthcare. weld. paint. There are at least four to five hundred different jobs. or one country. is it realistic to measure. HVAC. commercial. or tasks. time taken for threading a one-inch nut on to a bolt by hand operation takes almost same time like that of screwing in a light bulb into the holder. Each element requires further study followed by application of stopwatch time or a predetermined time system analysis to determine the exact time required for each through the method selected. b) Evolution of Universal Maintenance Standards (UMS) In the early 1950’s. labour. sheet metal. how much rust is present on them etc. automotive. electrical. Applying the specific standards to the daily maintenance workload requires answers for: which task standard is required. utilities. some unique characteristics are revealed. masonry. If the time to perform similar tasks is known. Hence breaking long jobs down into elements have resulted in a large number of elements. service. The combination of many elements requiring different maintenance tasks and varieties of skills warrants developing and maintain a library of enormous number of standards.

move. pipefitting. 3) Organizing the data UMS data is organized in a building block fashion. a planner is able to establish planning times for a large number of jobs using relative sample data of the benchmark jobs and publicise the data along with the step-by-step process. Five levels of data in the UMS library. 2) basic operations. 4) bench marks and 5) spread sheets. position and release. distance moved. 5) Spread Sheets.6. where work measures are dividing into basic motions such as reach. electrical. body motions. machining could be made available for the crew of maintenance 4) Bench Marks Using UMS. which are pooled as weld craft operations data. 3) craft operations.2 Five Levels of Data in Ums 1) Basic Motions The foundation of UMS data is the predetermined time system for basic motions. machine settings and arc striking time etc. For instance. The variables like weight of the part. common to all crafts. engineers can typically apply standards to all maintenance work with bench marks covering all the crafts and through the use of spread sheets they can substantially reduce the data library compared to the one with direct standard method. This system analyzes and classifies data into basic motions and establishes a relationship between the motions and the time required to perform them. welding operations are made up of manual handling. Similar craft data for other skilled craft operations such as painting. 2) Basic Operations Basic motions are grouped together to form basic operations. grasp. 3) Craft Operations Some operation times are unique to a certain craft. becomes the standardization process and hence these are universally adopted. namely 1) basic motions. 7. Two widely used predetermined time systems are ‘Methods-Time Measurement’ and ‘Operation Sequence Technique’. Spread sheet fills the additional needs of finding quickly the . Each of these motions are recorded and these data becomes the established times for future reference and standardization.that can be applied to any other similar task with + or – 5%. whether the how clamping of part is done etc are recorded in the table for further use as standards. By using spread sheets. carpentry. using the work content comparison technique is possible.

say within 95% confidence range. Ex: Benchmarking and firming up the task can be easily done in areas like lighting.appropriate one for an application or finding the right bench mark for comparison. 3) ACE System: a Team-Based Approach ACE Team process is to obtain the most reliable. the standards are established. Here the emphasis is placed on improving current repair methods. and in mechanical fields like Belt drives.7 ACE Team Benchmarking Process “A Consensus of Experts” (ACE). who have performed these jobs earlier and have requisite experience to improve upon them. reasonable estimate of maintenance “work content” time from a group of experienced crafts people. These Benchmarked jobs are then arranged into different time categories on spreadsheets for various craft work areas. 7. clutches and brakes. outlines a new and highly recommended methodology for establishing ‘team-based maintenance performance standards’. a team of relatively small in number. The allowances applied to these set times to get a single UMS time calculation for use by the crew. in generators. the technique which was formulated and developed by the ‘The Maintenance Excellence Institute’ [TMEI]. have developed a bench marking process for the major work areas/types of maintenance operations. compressors. supervisors and planners . material handling equipment. reducers and gear boxes. Spreadsheets are then provided for each work group having a time slots or range of times. in motors. 2) Objective of ACE Team Benchmarking Process Objective is to determine the reliable planning times for a number of selected “benchmark” jobs and to gain a consensus on the predetermined work content time. which is called as ‘Reliable Planning-Time standards’. rest and minor unavoidable delays. which are reliable and a well-accepted planning times for the entire maintenance crew. continuous improvement and the changing of times in performance and methods. This new Benchmarking Tool through ACE. Spreadsheets include brief descriptions of the benchmark jobs and represent pure wrench time. area travel time. which are then imposed on the maintenance force. All work order times released for the jobs and it consists of four components: job preparation time. and lubrication and service. The ACE System is used to develop maintenance performance standards. bringing control systems. job site time and allowances for personal. 1) ACE System & UMS Using predetermined standard data. ACE Team Benchmarking Process parallels the UMS approach in that the range of time and the work content times for a representative number of benchmarked jobs are established.

b) Investment for Planners: The planner’s activity with the team approach of ACE system will establish maintenance performance standards. and engineered standards such as Universal standards. scheduling. 5) ACE Team Benchmarking Process: ACE System is a true team-based process that utilizes skilled crafts people. safety and quality b) Establish work content time for selected “benchmark jobs” for planners and others to use in developing reliable planning time. 4) Recommendation of ACE System ACE Team overcomes many inherent difficulties associated with developing maintenance performance standards and hence recommended as the standard process for modern maintenance management. a) Improve current repair methods. supervisors. which will provide the management with a valuable input data for backlog determination. as its application promotes a commitment to quality repair procedures. manpower planning. technicians. 7. 6) The ACE System Supports Reliability Improvement: ACE Team process can contribute significantly to reliability. planners and other knowledgeable people to do two things.and provides an excellent means to evaluate repair method. Best practices such as effective maintenance planning/scheduling. effective storerooms and . Labour standards will be the baseline for determining craft productivity and improved methods. Computerized maintenance management system (CMMS) could also be practiced.8 Overall Craft Effectiveness [OCE] & Its Measurement a) Craft Performance element of Overall Craft Effectiveness Determining the required standard hours of a technician require a trail run of the task under standard operating conditions. budgeting and costing. c) How OCE impacts the bottom line: Craft Labor Improving Overall Craft Effectiveness is getting maximum value from craft labor resources and higher craft productivity. Other methods used include reasonable estimates. safety practices. risks analysis on jobs that leads to improvements. historical data. preventive/predictive maintenance.

4.continuous parts support will all contribute to proactive. 5. drawings. Waiting for the equipment to be shut down for work start Waiting for contractor support to arrive at job site Waiting on other crafts to finish their job Travelling to/from job site Make-ready. g) Craft Performance Another key element of OCE is the craft performance i. where certain jobs possibly require a call back to the initial repair thus requiring another trip to fix it right the second . Effective planning/ scheduling is the key to increase wrench time and craft utilization. 7. h) Craft Service Quality (CSQ) Another element affecting the overall Craft Effectiveness relates to the quality of the repair. 3. 8. productive work (wrench time). fire fighting mode Waiting on parts and searching parts or part information Waiting for asset info. the personal motivation and effort of each craftsperson. This element includes quality of the actual work. planned maintenance and more productive “wrench time”. Measuring and improving overall craft effectiveness (OCE) is one of the components of continuous improvements d) Effective Craft Utilization (CU): Craft Utilization or pure wrench time relates to measuring how effective the work is planned and craft resources scheduled so that these assets are doing value-added. 9. 2. e) Productive Wrench Time: Pure wrench time is just the actual output/work done and do not include the miscellaneous waste time caused due to any or many of the following: 1. 6. Craft performance is directly related to individual craft skills and overall trades experience. repair instructions. shop clean up time Lack of effective planning and scheduling Craft Utilization (or wrench time) is measured as the ratio of: CU %=100x [Total Productive hours or wrench time]/ [Total craft hours allotted x amount paid] f) Improve Wrench Time original Significant tangible benefits can be realized by increasing the wrench time.e. documentation etc. Running from emergency to emergency in a reactive. 20 to 30 % can be expected from more effective maintenance planning & scheduling. how efficient the hands-on craft work is done compared to an established planned time or performance standard.

and a detail analysis of: a) Universal Maintenance Standards. Profit-centred in-house maintenance in combination with the wise use of high quality contract maintenance services will be the key to the final evolution that occurs. then Overall Craft Effectiveness Factor can be determined by multiplying each of these three elements: Overall Craft Utilization = [Craft utilization (%) x Craft performance (%) x Craft service quality (%)] i) Where Can We Apply OCE Gained Value Maintenance operations that continually fight fires and react to emergency repairs never have enough time to cover all the work (core requirements) that needs to be done. For improving maintenance productivity. . c) Adopting ACE system for benchmarking and improvements d) ……………………………………………………………. Craft Service Quality will suffer due to hasty repairs. If the internal core competency for maintenance is not present it must be regained and ensure that they are profit-centred maintenance providers by understanding clearly the UMS. b) Benchmarking the best practices. Measuring and improving Overall Craft Effectiveness and the value received from improving craft assets is an important part of total asset management. K) Maintenance is For ever Maintenance is a core requirement for profitable survival and total operations success. It is gained value that can be calculated and estimated and then measured. OCE is increased people asset availability and capacity. patch jobs or inferior repair parts/materials.time. When reliable data is present for all elements. j) Think Profit-Centred Maintenance leaders and crafts people must develop the “profit” mindset to be competitive and stay in business. implementation of certain state of art principles. In relation to OEE. Organizations should recognize maintenance as a core business requirement and should establish the necessary core competencies for survival. the overall Craft Effectiveness and provide value added maintenance services all the time with a profit oriented approach Self Assessment Questions 1. new techniques of measurement. Organization should not indiscriminately cut craft labour resources when increase OCE is warranted.

. . Five levels of data in UMS are: a) basic motions b) Basic operations c) Craft operations d) ………………. and e) spread sheets. checks jobs when needed. 4. The planner’s role is varied in nature such as: maintain a backlog of ready-to-work jobs for each technician. and time to do the work. when once the ‘work content times’ for a representative number of ‘benchmark jobs’ are established. materials.. based on a formal planning function and the. ……………….. who have performed these jobs and have the requisite experience to improve upon them. ……………. The UMS system is based on three important techniques: a) Range of time b) …………………………… c) organizing the data 7.. Improved services to customers g. The Universal Standards serve the special needs of maintenance work through the following principles: a) ………………… b) Measurement before controls c) activity responsibility d) customer/service relationship e) Crew size f) Timeliness 6. requisitions non-stock or out-of-stock items.. verifies priority. close communication with supervisors. 5. …………………………………………… e. a team of relatively small number of representatives. 9.. Hence the measurement provides information to determine the savings potential and also justify the maintenance work measurement program. have developed a bench marking process for the major work areas/types of operation.. 3.e) Improving the Wrench time of the Crew in Maintenance 2. Life cycle cost reductions d. . Downtime reduction and its savings c. 8. Contributes in meeting other goals and objectives in the strategic plan. identifies special tools. The resultant productivity improvement that accrues because of integrating planner’s function with UMS will substantially benefit the organization in the following areas of operations/ functions: a. ………………………………. ACE Team Benchmarking Process parallels the UMS approach in that the ……………………. ………………………………. Continuous improvement opportunities and gain in competitive advantage f. plans crew size. Cost reduction and its total savings b.

.. Spreadsheets are then set up with each work group having a time slots or …………………….. risks analysis on jobs that leads to improvements.. 16.. Spreadsheets include brief descriptions of the benchmark jobs and represent ……………….. 14............. preventive/ predictive maintenance... 17... planners and other knowledgeable people to do two things... Craft Utilization or pure wrench time relates to measuring how effective we are in planning and scheduling craft resources so that these assets are doing …………………. .. time from a group of experienced crafts people....... effective storerooms and continuous parts support will all contribute to proactive... planned maintenance and more productive ………………. a) ……………………………………………………………………... Pure wrench time is just the ………………………..... 18.. 11.. reasonable estimate of maintenance …………………... Improving ……………………….. 15... b) Establish work content time for selected “benchmark jobs” 13. The new system will become a platform for continuous improvement and will generate long term benefits . organizations have tried and tested different approaches for bringing changes that can result in improvements in both the function and the cost. technicians.. within the 95% confidence range. is getting maximum value from craft labor resources and higher craft productivity. ACE System is a true team-based process that utilizes skilled crafts people..]/ [Total craft hours allotted x amount paid] 19.. supervisors and planners and provides an excellent means to evaluate repair method. 12. (%) x Craft service quality (%)] 7..10... ACE Team process is to obtain the most reliable.. Best practices such as effective maintenance planning/scheduling... Craft Utilization (or wrench time) is measured as the ratio of: [ ........ and do not include the miscellaneous waste time caused due to any of the reasons.. .... Overall Craft Utilization = [Craft utilization (%) x ...9 Summary By using a state-of-the-art maintenance management.... safety practices.. supervisors..... ACE Team process can contribute significantly to ……………… as its application promotes a commitment to quality repair procedures.

The Universal Standards serve the special needs of maintenance work through the following principles: a) Scientific control b) Measurement before controls c) activity responsibility d) customer/service relationship e) Crew size f) Timeliness The Universal Maintenance Standards offered flexibility and could be applied not just in one location. life cycle cost reductions d) on time completion of jobs e) continuous improvements f) improved service to customers. b) Benchmarking the best practices c) ACE system for benchmarking and improvements d) Overall craft effectiveness for improved productivity and cost reduction and its measurement e) Improving the Wrench time of the Crew f) Achieving excellence in Maintenance Engineering and Management The resultant productivity improvement and benefits that accrues because of integrating planner’s function with UMS are: a) cost reductions b) downtime reduction. The ACE System is used to develop maintenance performance standards. Improving Overall Craft Effectiveness is getting maximum value from craft labor resources and higher craft productivity. higher quality. For achieving high productive maintenance. develops a bench marking process for the major work areas / types of operation. which are reliable and a well-accepted planning times for the entire maintenance crew. Overall Craft Utilization = [Craft utilization (%) x Craft performance (%) x Craft service quality (%)] Maintenance is a core requirement for profitable survival and total operations success. but everywhere where maintenance work is performed and is based on three important techniques: a) Range of time b) work content comparison c) organizing the data “A Consensus of Experts” (ACE). satisfied customers. measurements by using UMS and . or one country. Pure wrench time is just the actual output/work done Measuring and improving Overall Craft Effectiveness and the value received from improving our craft assets an important part of total asset management. Craft Utilization or pure wrench time relates to measuring how effective the craft resources so are doing value-added. For gaining the internal core competency in maintenance. is a team of relatively small number of representatives.Higher productivity maintenance means better customer service. productive work (wrench time). organizations should clear understand of the Overall Craft Effectiveness. industry or service enterprise. These Benchmarked jobs are then arranged into different time categories on spreadsheets for various craft work areas. principles and theory of new measurement techniques that are used are: a)Universal Maintenance Standards. on-time delivery and ultimately. who have performed these jobs earlier and have the requisite experience to improve upon them. the concepts.

providing value added maintenance services on a most profitable manner are essential processes. 7.10 Terminal Questions 1. Why application and analysis of work measurements are important in maintenance management? 2. Which are all the concepts, techniques and principles used in measurement of work effectiveness and efficiency in maintenance? 3. Why planner’s role is vital to maintenance and how it improves the effectiveness? 4. Explain briefly the categories to which the tasks of work measurements can be grouped? 5. Explain the benefits that accrue to organization by integrating planner’s works with UMS? 6. Universal Standards serve the special needs of maintenance work through principlesWhich are these universal principles used for higher productive maintenance? 7. What are the three important techniques on which the UMS depends? 8. Explain briefly the five levels of UMS library and how each one is very important criteria for work measurement and analysis? 9. Explain the importance of using spread sheets and bench marks in work measurement to improve maintenance effectiveness? 10. “New Benchmarking Tool through ACE technique outlines a new and highly recommended methodology for establishing ‘team-based maintenance performance standards’, which is called as ‘Reliable Planning-Time standards” –explain how ACE will serve the organization’s needs in maintenance? 11. What is meant by Ace Benchmarking system and to what type of process it is recommended? 12. Explain overall performance effectiveness and how it helps in analyzing the performance of wrench times? 13. What is meant by effective craft utilization and productive wrench time & what are the factors constituting the craft utilization? 7.11 Answers

Self Assessment Questions 1. Improving the Overall craft effectiveness 2. Plans work content 3. On-time completion benefits 4. Universal Maintenance Standards 5. Scientific control 6. Work content comparison 7. Bench marks 8. A Consensus of Experts 9. Range of time concept 10. Range of time and pure wrench time 11. Work content 12. Improve current repair methods, Safety and quality 13. Reliability 14. Overall Craft Effectiveness 15. Wrench time 16. Value-added-productive work. (Wrench time) 17. Actual output/work 18. Total Productive hours or wrench time 19. Craft performance Terminal Questions: 1. Refer 7.1 2. Refer 7.1

3. Refer 7.2 4. Refer 7.3 5. Refer 7.4 6. Refer 7.5 7. Refer 7.6.1.(c) 8. Refer 7.6.2 9. Refer 7.6.2 10. Refer C 11. Refer 7.7.5 12. Refer 7.8 13. Refer 7.8. (d), (e), (f) Copyright © 2011 SMU Powered by Sikkim Manipal University .

6 Terminal Questions 8.4 QMS Documentation Process 8.1 Introduction Objective 8. Overall strategy for creating QMS documentation. it must plan for it. Planning for QMS documentation should address the following three elements: 1.5 Summary 8.2 Documentation Strategy 8. .OM0006-Unit-08-System Operations and Documentation Unit-08-System Operations and Documentation Structure: 8. Planning for such documentation is performed during the planning phase for a specific project.3 Documentation Management and Control Role of the Document Controller Types of QMS Documents Document Numbering Document Versioning Document Content 8.7 Answers 8.1 Introduction Before an organization begins creating QMS documentation. Planning for QMS documentation refers to planning for “infrastructure level” QMS documentation.

review. Document creation can proceed unhindered once the necessary guidelines are in place to support the creation.2. made available to users. and. After all. the primary users of an organization’s QMS documentation are its employees. Brainstorming the documentation strategy entails obtaining answers to the following questions: · What approach should be adopted for documenting the QMS (top down or bottom-up)? · Up to what level of detail should processes be documented (breadth and depth of documentation)? · How can the QMS documentation be kept relatively stable and immune from minor changes in the organization or its processes? Documentation management and control Documentation management and control are a key element of an organization’s QMS. Documentation management and control mechanisms. A wellthought-out. perhaps most importantly. and dissemination of QMS documentation. Agreeing upon such issues up front will facilitate the creation of the QMS documentation. will provide you with a documentation set that is usable. not outside parties. approval. Documentation strategy This is perhaps the most critical element of QMS documentation planning. Process for creating QMS documents. This entails answering questions such as: · What types of QMS documents are required? · How should the QMS documents be logically structured? · How should the QMS documents be uniquely identified? · Who should review and approve documents? · How should changes to QMS documents be identified and controlled? · How should superseded (or obsolete) documents be handled? . and 3. not one written primarily to appease external quality auditors. changed in a controlled manner. providing mechanisms to ensure that documentation in the organization is uniquely identifiable reviewed and approved by the appropriate authority prior to release. kept current. and archived when obsolete (to prevent unintentional use). rational approach to documenting your QMS will enable you to rapidly develop a QMS that works and has sufficient but not excessive detail.

a product design guidelines document. The procedures describing the sub processes and their interaction should be supported by additional QMS documentation. how should the QMS documentation repository be published? · How should the published QMS documentation be organized to maximize ease of use for employees? Documentation process The third element of QMS documentation planning entails the establishment of a process for the creation. Another important issue that needs to be addressed regards level of detail. the process that results in a formal documented design for the product may be identified as the product design sub process that is documented in a product design procedure. and other needed documentation. For example. Within the product development process. as appropriate.e.. hardcopy) repository or an electronic (i. review. and final release of QMS documents.. For example.e. the overall process that results in a delivered product the product development process may be documented in a product development procedure and/or in a product development process map. Objectives: After going through this unit you will be able to: · Describe what is documentation strategy · Outline a documentation strategy for a unit or an enterprise · Construct a process map for documentation · Compose a QMS for a documentation process 8. Similarly.· How should documents of external origin be controlled? · Should the QMS documentation be stored in a physical (i. approval.2 Documentation Strategy The top-down approach to implementing and documenting the QMS is highly recommended (as opposed to the bottom-up approach). What is the right level of detail to include in the documentation so that it enables correct and . that is. the process that results in a formalized set of product requirements may be identified as the product requirements definition sub process that is documented in a product requirements definition procedure. the product design sub process should be supported by QMS documentation such as a design document template. virtual) repository? · How employees should be provided access to controlled QMS documentation. rework.

state in procedure Y that detailed description regarding that activity can be found in procedure X. but might result from unclear or ambiguous QMS documentation. Often departments in organizations are renamed or merged into other departments. For example. it is far more convenient to revise one QMS document than to revise multiple documents.” you need not revise your QMS documents if the functional responsibilities for testing the product still reside with this group. Below are some guidelines to follow to ensure QMS documentation has the right amount of detail: 1. QMS documents should be written so that they need minimum change. 3. organizations should be careful in how they respond when process execution deviates from requirements. If this department subsequently is renamed the “independent verification and validation department. complexity of the process being documented.” then refer to this department as the test department.” For example. Therefore. is the preferred solution. Include all information that is specifically required to be documented as per the applicable quality management system standard. Sometimes. and minimizes impact (on QMS documentation) of minor changes in the business processes and organizational structure? Any breakdown or inconsistency in process execution does not necessarily result from insufficient QMS documentation.consistent process execution. if any. Creating more QMS documentation is not necessarily the right solution. . if your organization has a product test department that is called “system test department. instead of referring to departments by name. as opposed to referring to individuals by name. or conducting employee training to emphasize key aspects of a process. or other factors. If an activity is described in a procedure X. for minor operational or organizational changes. To minimize the impact of such reorganizations. Such an organizational change can have a huge impact on the QMS documents. inadequate employee training. Do not document details of an activity in more than one QMS document. Include only as much information as is necessary to ensure effective planning. and control of processes. and competency level of employees executing the processes. In the event of any change in the execution in that activity. and another procedure Y needs to refer to the same activity. Some useful tips to accomplish this are: • • • Always refer to roles (or functional areas) that are involved in the execution of a process. instead of saying that Mark Peterson produces the product requirements document. review of existing QMS documentation to identify and correct deficiencies. refer to them by the “function performed. type of activities. state that the requirements document is produced by the requirements engineer. operation. 2. Other factors that have a bearing on extent of QMS documentation include size of the organization.

the document controller function may be centralized or distributed.1 Role of the Document Controller Before discussing different elements of document management and control. 4. QMS documentation that pertains to a specific location (or a specific function) may be controlled locally. and enforce an organization’s documentation management and control function. it is necessary to introduce the concepts of controlled documents and document controller. refer only to its highlevel QMS documents. such as procedures.3. company quality manual and operating procedures) in a centralized location. The ________________ to implementing and documenting the QMS is highly recommended. in case of companies with more than one location (or very large companies in a single location). A document controller’s responsibilities generally include.• When referring to another department’s QMS documents. 3. Certainly it is quite inconvenient for department Y to revise its procedure when department X revises its work instructions such that the reference from department Y’s procedure becomes inaccurate. Self Assessment Questions 1. For example. 2. title.. 8. Document controllers are people who coordinate. Documentation __________ and control are a key element of an organization’s QMS. Implementation-level QMS documents typically are more prone to changes in content. Avoid references to another department’s work instructions or similar implementation-level documents. QMS documentation includes ______ of the organization. type of activities.3 Documentation Management and Control 8. department Y’s procedure refers to department X’s work instructions. Generally. _____________ should be written so that they need minimum change. but are not limited to: 1. Documentation process of __________ planning entails the establishment of a process for the creation. Verifying that documents submitted for storage and publishing are: . and scope than are high-level documents. it is best to control documents that affect an entire company (e. A controlled document is one that is formally approved and is under formal version control. 5. monitor.g. However. Depending on the size of an organization and/or its number of locations.

Duly approved c. Maintaining a master list of controlled documents. Verifying that the documents are correctly versioned. an approved document change request should be available) 7. 10. This includes withdrawing copies of obsolete controlled documents. Ensuring that all controlled documents are stored in a secure location. the document controller should verify that the document version accurately reflects the magnitude of change in the latest version.3. This includes clearly identifying documents of external origin and storing them in a secure location. Notifying appropriate personnel. This is necessary because the document author may make document changes in addition to those that were authorized. such as the document author and management personnel from the affected area. when errors or discrepancies are observed. 8. Correctly storing and publishing (or distributing) controlled documents. Verifying that changes made to previously approved documents were properly authorized (that is.a. for revised documents. 8. a document number may be generated automatically. 12. 4. In the correct format (that is. this task generally is performed by the document controller. 6. Verifying that all changes made to previously approved documents are clearly identified. When document numbers are issued manually for new documents.2 Types of QMS Documents Quality Manual . Controlling documents of external origin. Authorizing internal documents for external release after verifying that approvals for the release have been obtained from relevant management personnel. they adhere to standardized templates when applicable) b. In case of changes to previously approved documents. 5. Verifying that the documents are correctly numbered. 3. Alternatively. 11. Accompanied by review records (when required) 2. Notifying affected personnel in the event of a change to a previously approved document (or release of a new document) 9.

It therefore should reflect the organization’s commitment to quality (in other words. customers (and potential customers). . and consequently it gains wider acceptance for daily operations. and other parties (such as third-party auditors). it may be appropriate to include the procedures in the quality manual itself. followed by separate sections briefly describing each key process in the QMS. from the quality manual. employees typically relate more closely to organizational processes than to the requirements in a quality management system standard. Such quality manuals follow a top-down approach to describing the organization’s QMS. answer why the organization is implementing a QMS) and describe how the organization ensures quality in its daily operations. as needed. Such a quality manual includes separate sections (or subsections) for each of the requirements sections (or subsections) in the quality management system standard. This can be demonstrated by senior management approval on the quality manual. prefer to structure their manual to mimic the structure of the applicable quality management system standard. When appropriate. QMS documentation in explaining adherence to each quality management system standard requirement. This includes describing the purpose and scope of each process. the quality manual references relevant. employees invariably prefer such a quality manual. Such details should be embedded in the appropriate QMS documents. such as ISO 9001:2000. it is preferable to exclude details regarding the organization’s processes from the quality manual. which must be referenced.A quality manual is the highest-level QMS document and is intended primarily to provide an overview of an organization’s QMS. An organization’s quality manual is an invaluable document for its employees. and not in the context of a quality management system standard. Therefore. This approach entails describing the high-level product development process map of the organization. The quality manual must reflect the QMS accurately and be kept current at all times. 2) Process-based quality manual This structure is being used increasingly in organizations that have successfully transitioned to taking a process-oriented view of their QMS. A significant advantage of this structure is that it is not alien to employees. Typically. organizations structure their Quality Manual in one of two ways: 1) Standard-based quality manual Most organizations that are implementing a QMS in accordance with the requirements in a particular quality management system standard. Senior management should realize that it is responsible for the manual’s content. Each section (or subsection) in the quality manual describes how requirements in the corresponding section (or subsection) in the quality management system standard are adhered to in the organization. However. In case of medium and large product development companies. The QMS is explained in the context of the organizational business processes. in the case of smaller companies. along with a reference to related QMS documentation.

called work instructions. They serve as critical reference documents for anyone interested in knowing what a process entails. Because a procedure is intended to contain relatively high-level information regarding a process. The decision to document a process in a procedure is made by the respective process owner in consultation with the quality assurance department. Procedures are not intended to provide the how to implementation details regarding a process. Due to the interdepartmental nature of procedures. they should undergo cross-functional review by all departments involved in the process (or areas affected by the process) being documented. practitioners typically need additional process documents. and Where the activities are performed. and they constitute the first level of documentation below procedures. Procedures are usually interdepartmental. Who performs the activities (roles and responsibilities). Procedures constitute the first level of documentation below the quality manual. They describe: What activities comprise a process. Procedures are useful for communicating process information at all levels of management between departments. This helps ensure that the procedure accurately reflects the process and the interaction between various departments. Work instructions typically are intradepartmental and are intended primarily for use by process practitioners. because organizational processes typically span multiple departments. The practitioners have firsthand experience performing the tasks and therefore typically are the most knowledgeable. Work instruction A work instruction is a documented low-level description of a process. competent. They provide a step-by-step description of tasks to be executed in order to accomplish each activity in the process. it is a good candidate for splitting into separate procedures. When each activity in a process is performed. and experienced personnel for providing information on the execution of specific tasks. Due to the intradepartmental nature of work instructions. Work instructions describe how activities in a process are executed. If a longer procedure is needed. to execute their tasks.Procedure A procedure is a documented high-level description of a process. they should be documented and jointly reviewed by practitioners involved in executing the tasks documented. a procedure should not be longer than three pages. They also serve as a valuable starting point for training process practitioners. As a general rule of thumb. When process practitioners do not have the requisite training or are otherwise unskilled for creating effective process .

g. . in order to secure buy-in of the practitioners and to ensure that the documentation accurately reflects practice. Not every procedure needs to be supported by underlying work instructions. the greater the likelihood of inconsistency in process execution. the work instructions should be documented with direct input and active involvement of the process practitioners. As a general rule of thumb. processes that are relatively straightforward and without inherent complexity (or sophistication) can be described adequately in a well-documented procedure such that competent personnel can faithfully execute them without compromising quality of process output. In many cases. The need to document a procedure or work instruction may be determined by using criteria such as: Complexity Is the process or the activities in it sufficiently complex that that it needs to be supported by a documented procedure or work instruction? Or.g. such as the PMC representative for the department.. Work instructions should be created on an as-needed basis when a need exists to provide detailed step-by-step guidance for process execution. to minimize variation. work instructions can help ensure consistency and minimize errors.) Size of organization Is the process executed by several personnel and/or in multiple locations? The greater the number of personnel involved in a process or the greater the number of locations at which a process is executed. the sequence of inspections to be performed before final approval for release of electronic wire assemblies)? Competence of personnel Is the competency level of the personnel executing the process such that it needs to be augmented with appropriate documentation to ensure the process is correctly executed? (For example. when new personnel or personnel with varying levels of competence are executing a process. In such a case. is there need to elaborate and provide further explanation on a process documented in a procedure by creating a work instruction (e. the core description of tasks in a work instruction should be limited to about four or five pages in length.. this task may be performed by another appropriate person.documentation. the sequence of tasks to be performed during engine assembly for a passenger vehicle)? Need for consistency Are there expectations regarding a high degree of discipline and consistency in executing a set of tasks (e. The decision to create a work instruction is made by the line manager or process owner who is responsible for the tasks. and to ensure consistency in process execution.

for documenting procedures. Table 1 .4 Document Versioning Documents. Templates and forms A template is a skeleton for a document intended to be populated with specific information from use. while the decision to create a template or form for departmental use may be made by the respective line manager. The procedure author would start with the procedure template and populate it with information for the process being documented. due to their very nature. This is because the information contained in the new revision of the document is to some extent different from that contained in the previous revision. 8. a unique document number and version should be assigned to each document.3. one must not only know what document to use. it is strongly recommended that a procedure template first be established. and should be enforced by the personnel in charge of (or tool used for) issuing the document numbers. 8. They help in ensuring consistency of format and content within a particular type of document. Therefore. An example of a document numbering convention is shown in Table 1. but also what revision level of that document to use. directly in the fields provided. The decision to create a template or form for use across departments should be made by the respective process owner in consultation with the quality assurance department (for reasons described earlier). documenting an agreed way of executing a process can help. Any change or set of changes made to a document since its last release necessitates that the new revision level of the document be formally identified.Past problems Have there been instances in the past where inconsistencies in employees have been observed in process execution? In such cases. It is recommended that forms and templates have brief instructions embedded in them to guide the user regarding the expected content in each section of the document. but retained for archival purposes).3. such as procedures or work instructions. Templates serve as guides for communicating the expected structure and content of a document. either for review or for use (after approval). The organization should devise a document numbering convention that meets its needs. evolve. A form is used to record information. Once released. For example.3 Document Numbering In order to uniquely identify and control each QMS document. a document typically will undergo revisions until it is withdrawn from use (or considered obsolete. The numbering convention should be published in a QMS document.

Example of a Document Numbering Convention Document number format: AAA-BB-CCCC-DDDD where, AAA: Three-character identifier for department that is the document originator For example, “ENG” may denote engineering, “MKT” may denote marketing, “EXT” may denote the document is of external origin, and so on. BB: Two character identifier for document type. For example, “PR” may denote procedure, “TP” may denote template, “CH” may denote checklist, and so on. CCCC: Four-character alphanumeric identifier for project, product, or task. DDDD: Four-digit sequential number between 0001 and 9999. This sequential number uniquely identifies a specific document (irrespective of its version). 8.3.5 Document Content Following are some guidelines regarding document content (for examples, refer to sample QMS documents in the Appendices): 1. All QMS documents and records should have the same “look and feel.” Consistency in templates and forms can be ensured by following some general guidelines, such as:

The same header and footer on all templates and forms, with information such as:

a) Document title b) Document number c) Document version d) A statement to indicate the company proprietary nature of the document

Each QMS document, when appropriate, should use the same title page, containing the following:

– Standard information, (e.g., organization’s name and logo). The title page also can include a unique logo to indicate that it is a QMS document. This enables quick identification of QMS documents. – Customizable information, (e.g., document title) 2. Each QMS document or record should contain content as per the guidance contained in the associated form or template. Each QMS document must identify its purpose and

scope clearly. Correctness of the document content should be reviewed and enforced during document review meetings. 3. Deletions from the template and forms should not be allowed. If a particular section is not required, it should be marked “not applicable.” 4. Insertion of additional sections in a document created by using a standard form or template should be allowed when necessary; however, certain rules should be established to handle addition of new sections. Self Assessment Questions State whether following statement True or False. 6. All QMS documents and records should have the same “look and feel”. 7. A work instruction is a non-documented low-level description of a process. 8. A procedure is a documented high-level description of a process. 9. A quality manual is the highest-level QMS document. 10. A template is not a skeleton for a document intended to be populated with specific information from use. 8.4 QMS Documentation Process Now that all the necessary elements of a documentation management system have been described, you are ready to begin creating QMS documents. What documentation process should be followed to create, review, and approve QMS documents? This section describes a high-level documentation process that ties together some of the key elements of document management and control. Step 1: Identify suitable document author The first step is to identify a document author who possesses appropriate subject matter expertise. Typically, a management person from the function tasked to create the document selects a suitable document author. Step 2: Create draft version of the document The document author creates a draft version of the document by using the applicable template (if one is available). Step 3: Review the draft document

Once a draft version of the document has been prepared, it is circulated for review to appropriate reviewers (or functions) that are considered stakeholders in a document. The review may be in the form of an informal and/or formal review. Step 4: Rework the document as per reviewer feedback After receiving the feedback from the reviewers, the author reworks the document in accordance with comments provided by the document reviewers. Step 5: Approve and publish the document Once the document rework is complete, and it has been determined that a rearview is not required, the document is circulated for approval to the identified approvers. Once all the required approvals have been obtained, the author submits the master copy of the document along with the review record to the document controller. The document controller stores the document in the controlled repository and makes copies available for use. 8.5 Summary Documentation strategy is perhaps the most critical element of QMS documentation planning. Documentation management and control are a key element of an organization’s QMS, providing mechanisms to ensure that documentation in the organization is uniquely identifiable reviewed and approved by the appropriate authority prior to release. A template is a skeleton for a document intended to be populated with specific information from use. 8.6 Terminal Questions 1. Explain briefly different steps in documentation. 2. Define some guidelines in Documentation Strategy. 3. Explain types of QMS documents. 4. Summarize Document Content. 5. Explain QMS Documentation Process. 8.7 Answers Self Assessment Questions 1. Management 2. QMS documentation

. QMS documents 4. Refer 8. Refer 8. Refer Pages 9. 10 5.3 Copyright © 2011 SMU Powered by Sikkim Manipal University .1.0 2. Top-Down approach 5.2 4.Refer 8.2. Size 6. False 8. True 10. True 7. False Terminal Questions 1. Page 4 3. True 9.3. Refer 8.

OM0006-Unit-09-Machine Life and Depreciation
Unit-09-Machine Life and Depreciation Structure: 9.1 Introduction Objectives 9.2 Functional Reliability of Facilities 9.3 Weibull Distribution Curve [Failures and its Analysis] 9.4 Life of Equipment a) Bathtub Curve and MTBF b) Breakdown Time Distribution c) Reliability and Variability of the Equipments 9.5 Critical Analysis 9.6 Maintenance Performance Ratios 9.7 Maintenance Systems 9.8 Reliability and Availability Concepts 9.9 How good is Reliability Performance? a) Root Cause Failure Analysis b) Reliability Centred Maintenance c) Failure Modes Effects Analysis & Total Productivity Maintenance 9.10 Maintenance Economics 9.11 Preventive Vs Breakdown Maintenance

9.12 Measurement of Maintenance Performance 9.13 Asset Life Cycle Management 9.14 Equipment Replacement Plans 9.15 Depreciation & Capital Expenditure based on Life Cycle 9.16 Summary 9.17 Terminal Questions 9.18 Answers to SAQ & Terminal Questions 9.1 Introduction The main function of the maintenance department is to monitor and control the condition of machineries and equipments and improve their functional reliability. The reliability theories on equipment performances have shown that there is a definite pattern of performance in their lifespan. This pattern manifests itself when different machineries are subjected to rigorous operations during the life span. The typical characteristics of the lifespan show a particular behaviour pattern of a bathtub and hence it is called as ‘bathtub curve’, which is discussed later. Objectives: After going through this unit you will be able to: · Describe what are failures in maintenance · Analyze failures through Weibull distribution curve · Discuss Reliability Performance · Construct a measure for performance 9.2 Functional Reliability of Facilities One of the most important objectives of Maintenance management is to improve functional reliability of the production facilities. The functional reliability refers to the consistency of the degree of performance of the machine, equipment or service operation. When it is said that a machine is having 97% reliability means that 97% of the machine time is utilized in performing the standard production for which it is meant for, and the remaining 3% of non performing may be

due to breakdowns or sub-standard performance. Therefore it is the duty of the plant maintenance crew to strive to maintain and increase the functional reliability of the production facilities. The objective of FMEA ( ) and reliability analysis of the plant and equipment is to ensure to excellence in performance of critical assets and achieve the business goals. The application of standard procedures and structured approach to analyse and practice effective method/s required to maintain all the operating plant assets. This process enables the maintenance managers to plan, review and optimise the maintenance operations that have direct impact on plant availability, thereby improving the overall plant performance and minimizing catastrophic failures. The functional reliability of facilities to be maintained or improved upon by the maintenance management requires the use of certain concepts, reliability methodologies, analysis, tools and techniques and measures. Some of these are listed: a) Determinate the appropriate level of maintenance services required. b) Identify specific actions based on equipment failures analysis & risk assessment. c) Prevention and reduction of potential failures by properly identifying defects and implementing corrective actions prior to failure d) To deploy sufficient staff to provide adequate repair and maintenance facilities. e) To provide for the stand-by equipment for key operations and also reasonable slacks in the production system to create some parallel path in a critical situation f) To adopt preventive Maintenance system to replace critical parts, before they fail. g) Each of the above involves costs. The cost involved should be justified on the basis of cost-benefit analysis. The cost of attaining reliability must be lower than the cost advantage available out of the production stoppages, idle machine and labour time, scrap, poor quality, loss of goodwill to keep delivery promises etc. h) Maintenance extends the useful life of assets by reducing wear and tear. i) Maintenance keeps up operational readiness of equipments for emergencies. j) Maintenance contributes a great deal to safety of manpower using the facilities. k) It prevents wastage of spares, tools and materials.

The high rate of failure at infant mortality stage is primarily due to the presence of weak or substandard components or design inadequacies. The graph of the failure pattern. called the ‘Weibull distribution graph’ (after Weibull developed it). there are three phases in the equipment performance namely a) Infant mortality phase b) Useful performance phase c) Ageing phase. it is important to know the nature and occurrence of failures over a period of time for the equipment in use. Most equipment that survives infancy stage will continue to perform better with very few failures. which is called the infant mortality. and or not adjusted the operating conditions adequately. It is also commonly called as ‘Bath Tub Curve’. is shown below.l) More automation calls for sophisticated Maintenance. the weak components from the infant mortality period have either been repaired or replaced. the failure rate dips as the components adjust to the system until it reaches a relatively low constant level. Once this phase is over. c) Ageing Phase: Here the rate of failure increases until the equipment succumbs and is characterized by the rapid wear and tear of more and more components until major breakdown happens. poor installation. As per the graph. because of its shape. This type of breakdowns may be due physical characteristics of the . During this period. This behaviour pattern reflects ‘hyper-exponential distribution’. is primarily due to abrupt changes in stress distribution in the components. or sheer quality deficiency in their manufacture. a) Infant Mortality phase: Newly installed equipment shows high rate incidence of early failures during initial phase of its life. This is the useful period of the machine. The failure is random and unpredictable.3 Weibull Distribution Curve [Failure & Its Analysis] For better maintenance planning and control. fatigue due to flaws in the molecular structure of the metals. b) Useful Performance phase: Next phase is the useful period of performance with a better reliability. 9.

shown above.4 Life of Equipment a) Bathtub Curve and MTBF · Weibull distribution or Bath Tub Curve. These causes being external to the equipment and the probability of failing is relatively constant. Negative exponential and Normal exponential. is a combination of three distributions: Hyper exponential. Distribution shows the frequency of maintenance free running time with respect to total operating hours. . A= [Tn] / [Tn+Td] b) Breakdown time distribution: · It is essential to know how the breakdown time is distributed in order to establish the cost implications in maintenance. by which the system reliability.e. availability. the failure fall into a negative exponential distribution. anticipated life etc. Mean Time between Failure (MTBF) can be computed. the failure of any one part may result in the complete machine breakdown. Depending upon the complexity of the machine and severe aging processes because of extreme wear and tear results in an ultimate failure. can be assessed. · From these. 9. · When the failures are recurrent. This ultimate may occur at ‘mean’ or ‘average’ time. but in a complex machine. · The availability (A) = [Cumulative time of operation in the normal working condition(Tn)] / the cumulative down time (Td)] i. This ageing failure graph shows a bell-shaped normal distribution pattern. · Figure below represents the degree of variability in free run time. In other words. and may be earlier or later. · A simple machine having few moving parts may have breakdowns happenings after a large number of maintenance free run time hours. or how the machine is used. the breakdown time distribution of a complex machine will reflect a greater variability than that of a simple machine even if they have the same average maintenance free run time.materials used. its statistics will help as a diagnostic tool in identifying the exponential nature of the availability and the reliability of equipment. This means that each part in a particular machine will have different failure distribution.

4.e. the resultant graph is shown below. but the distribution shows wider variability. Here the data can be recast in the diagram. then the total product reliability is multiple of all these systems i. curve B exhibits moderate variability while Curve C indicates greater degree of variability from average breakdown time Ta. It can be observed that the Curve A shows lower degree of variability. c) Reliability and Variability of the Equipments · Equipment can be considered as a total system and the failure of any one of the sub system can cause failure of the entire system. Curve C has the same average maintenance free runtime as the other two.8. before establishing reliability. we mean the probability that any system gives a trouble free service.While curve A depicts the behaviour of a simple machine. and ‘runtimes free of breakdowns’ on the ‘x’ – axis. 0.6. . converting the information into the breakdown time distributions versus the percentage of breakdowns that exceeds a given run time. the frequency distribution. The variability by Curve C is typical of complicated equipment that needs fine adjustments before it starts giving trouble free service. · By reliability. Curve B of the complex machine. For example: if the total system has four sub systems having the reliability factors of 0.9. · When the above reliability factors are plotted in a diagram showing the percentage of breakdowns that exceed a given runtime on the ‘y’ – axis. 0.7.and 0. Hence the reliability of the total system depends on the product reliability factors of each of the sub systems. 0.

As in other types of probabilities.6 Maintenance Performance Ratios Some of the ratios used in measuring the effectiveness of Maintenance functions are: a) Waste Index = [Waste Quantity] / [Output Quantity] b) Productivity of Maintenance = [Product output] / [Maintenance Cost] c) Maintenance Cost index = 100 x [Maintenance cost] / [Capital Cost] d) Breakdown maintenance index = [Break down hours] / [Man hours available] e) Downtime index = 100 x [Downtime hours] / [Production hours] 9. This activity may take a few minutes. but the two types of planned maintenance could be carried out.9.5 Critical Analysis Critical analysis of maintenance problems is essential to know as to how serious is the problem for taking quick actions. It is the job of the maintenance crew to identify and quickly eliminate or simplify or improve upon these defects. or even a few days as the work involved depends on the size and complexity of the equipment. namely: 1. the function presupposes the previous breakdowns and actions of disassembling the equipment.7 Maintenance Systems The ad hoc unplanned emergency maintenance is not recommended. electrical or other fault quickly and to correct them. In this type of repair maintenance. Repair Maintenance 2. Focus is not only concentrated on availability but also the reliability . the repair maintenance crew endeavours to locate mechanical. to reassemble the equipment and then check and restore to its functional capacity. In other words. it is a corrective maintenance to restore the machine/parts to acceptable condition again. Preventive Maintenance When a sudden breakdown occurs in a machine. may contribute to 80 to 85% of the total breakdown time. to replace it. Fundamental differences between the strategies discussed earlier and the proactive maintenance discussed now are: 1. the nature of the fault and availability of repair staff etc. 9. here too is that the small percentage of around 15-20% defects in equipment. to locate the faulty/broken part.

For example. but the liquid packaging machine may be best at +75% reliability. Manufacturing reliability can be defined as a manufacturing system’s capability to operate to its expected operations. Q = Quality performance.8 Reliability and Availability Concepts Reliability and availability have become key issues. where as a less complex automatic lathe may be rated best at + 98%. There are many ways to measure reliability. 9. the overall reliability performance of the total process is less and is dictated by the complex machine with lesser reliability. and others.9 How Good Is ‘Reliability Performance’? In industrial processes. then lower is the reliability. There is a push towards zero downtime or zero in-service breakdowns. 3. S = Speed performance] Manufacturing reliability model consists of a) process reliability b) equipment reliability and c) reliability maintainability. a tissue processing machine may give a good reliability of +98%. Use of improved maintenance tools such as Reliability Centred Maintenance (RCM). · Mean Time between Failure (MTBF) · Measure of mean time between production Loss (MTBPL) (Production losses include loss due to time.2. . 9. This index is the volume of quality products you measure in the production line divided by the theoretical volume of quality product you could achieve from the same line. but when failures occur. more complex the equipment/ the raw material/ high tech processing. the formula used to measure manufacturing reliability (MR) is: MR = [% T] x [% Q] x [% S] [Where. and manufacture the quality product at the speed required. Root Cause Failure Analysis (RCFA). fix the problem as fast as possible. T = Time performance. Say in a paper processing. a CNC machine can be very good at 90%. quality and speed) · Mean production loss (MPL) Thus the reliability index is expressed in terms of the running continuously without production losses. Using the above definition.

a) Root cause failure analysis: · The root cause failure analysis (RCFA) method brings a knowledgeable team together to investigate certain failures using evidence left behind from the fault. customer service. planning and organisational leadership. · While RCM is driven by preventive maintenance strategies. c) Failure Modes Effects Analysis & Total Productivity Maintenance · Total productive maintenance (TPM) and failure modes and effects analysis (FMEA) are other maintenance tools used for improving the reliability through proactive maintenance. b) Reliability centred Maintenance · The purpose of reliability centred maintenance (RCM) is to determine the maintenance requirements of any physical assets in its operating contexts. Non contributing causes are removed from the list and contributing factors are taken for analysis. . Through a fault tree analysis. what are its cost implications? 9. production. 9. Answering to seven questions on all the potential modes of failure will uncover the predictive maintenance strategy requires to mitigate the consequences of the failure. RCM provides a flow diagram that tells what type of maintenance to be used. When implemented together they complement each other and provide the greatest overall benefit to the facility. In this situation. It has relevance to high volume production and can improve a company’s maintenance system and help improve the overall productivity of the processes. the team checks for the logical flows and determine what changes are to be made to prevent causes from reoccurring. preventive maintenance is highly beneficial to machines whose breakdown time distributions are having low variability.11 Preventive Vs Breakdown Maintenance Certain generalizations on type of maintenance can be made to improve the reliability: a) First. Through brainstorming sessions. quality. As maintenance is an economic decision. hygiene. the team finds as many causes for the fault as possible and classify them into non contributing and contributing. The decision of maintenance policy is more of an economic decision rather than a technical one. This practice has impact on many aspects of business.10 Maintenance Economics Maintenance refers to an organisation’s policy in respect of the maintenance function of a set of equipments. RCFA is driven by maintenance prevention strategies. a standard preventive maintenance period can be set in such a way that the total downtime is reduced. engineering.

Companies should recognize this fact that maintenance of its assets is to be encouraged as the process will provide advantages in enhancing quality initiative. Additional stoppage time because the maintenance crew cannot start repairing immediately after the breakdown has occurred. existing maintenance facilities. the percentage of machine running time continues to increase with the increase of standard preventive maintenance period. overhauls and renovations c) Production asset and loss d) Continuous reliability improvements e) Maintenance cost as a ratio of percentage of 1) gross asset value 2) sales value. Some metrics that may help in evaluation are: a) Maintenance man hours as percentage of total man hours b) Shutdown. if the maintenance time is less than the repair time and If the preventive maintenance is equal to. it is better to perform corrective or breakdown maintenance. There is little gain in the preventive maintenance.12 Measurement of Maintenance Performance Organizations seeking excellence in their maintenance practices should constantly endeavour to measure and improve upon the performance criteria’s of maintenance. nature of repair breakdowns. d) We need to take into account other effects of unscheduled down-time. such as 1. 3) direct labour value . Analysis of data of the existing conditions with respect to down time production loss. when the repair time is equal to maintenance time. c) In general. maintenance cost breakdown. increases capacity.b) Second. Effects of scheduling preventive maintenance for non-productive days with no loss of production. reduces costs and eliminate waste. or more than the time for repair. 2. Effect on production losses if plant shutdown can be avoided 3. Hence maintenance and management of assets is the core to any business. etc are required to be done and evaluated. the relation of preventive maintenance time to repair time is important. 9.

f) Safety and regulatory compliance 9. 9. a) Technical factors that dictates replacement 1) Wear and tear of equipment 2) Obsolescence caused by new invention .13 Asset Life Cycle Management In high tech production. Asset life cycle management system. b) Maintenance phase: operating environment for each asset is defined and performance goals at the lowest cost are firmed up. companies are required to produce more products of higher quality from fewer resources and hence maintaining higher reliability of assets has been a challenging task for the management. as evolved by some companies for better results consists of three phases: a) Asset Acquisition Phase: here asset may be new or replaced or change of major components changed before operating activities in this asset is firmed up. then the asset is disposed off as it has reached the end of its lifecycle.14 Equipment Replacement Plans The systematic equipment development program includes: 1) emergence of equipment replacement 2) classification of equipment replacement 3) assignment of responsibility for equipment replacement 4) selection of the equipment 5) follow up. c) Disposal Phase: when the asset is no longer capable of delivering the required operational performance or cannot be maintained cost effectively to achieve the required level of dependability. Factors that are considered while taking decision to replace machine and equipment can be classified as a) Technical factors b) Cost factors. Asset dependability and its reliability are to be established.

consumes high power etc 4) Automation requirement for processes 5) To eliminate slack time through line balancing 6) Reduced safety 7) Reliability of performance b) Cost Factors: 1) High repair cost 2) Lesser place requirement 3) Probable economic life of the new machine 4) Consumption of less power 5) Reduction in labour cost because high productive machines purchased 6) Flexibility requirement not in the existing equipment Methods used for replacement after analysis: The replacement analysis becomes more complex due to many technical factors and qualitative considerations. old or new. speed of operations. 2) By Using Barnes Formula: this formula is used for equipment. Here the replacement is not advocated unless savings due to the use of new equipment. 1) Minimum annual cost method: here the decision to replace the machine (unwanted or life is completed) is based on the operating and capital costs. of years the equipment will pay for itself) = [A+B] / [(E-F) DG + H – C] . Some important methods or replacement of old and unused machineries are 1) minimum annual cost method 2) by using Barnes formula 3) MAPI (Machinery and allied institute) method.3) Unsuitability of equipment due to size of the work. repair and maintenance costs. The main ingredients of the annual cost are depreciation and interest charges. material losses etc. Hence the time for replacement depends on the condition and characteristics of the equipment. will pay not only for equipment but also for any unamortized value for next few years. While the annual operating costs include wages to operator. rate of output. power consumption. X = (No. having a short life. accuracy.

but shown in the Balance Sheet · Depreciation is an attempt to spread the cost of an asset over its useful economic life. and then sold for Rs. 2) The same monetary amount each year . whilst revenue expenditure is that spent on day to day business expenses. G = estimated working days per year for new equipment and H = savings or losses per year in fixed charges other than interest] 3) MAPI method: here the analysis is divided into 35 heads & three main groups. F = estimated labour cost per unit with new equipment. kept in use for 8 years. it has the business cost of Rs. Straight Line method 1) A fixed percentage on cost each year. B = depreciated value of the old equipment. the value of the asset in the balance sheet should be reduced by each year’s charge. if an asset is purchased for Rs. 9.9000. · Depreciation should be calculated in a way which most closely reflecting the manner in which the asset is being used up. It emphasizes on immediate return.10000. D = number of units product per day by new equipment. For example. Additionally. Capital expenditure is not recorded in the Profit and Loss account. · An annual depreciation charge is shown as an expense in the Profit and Loss account. C = interest charge of new equipment. Depreciation tries to apply the accruals by matching that Rs. MAPI method concentrates on the comparison of the rate of return of the proposed new project and similar returns when the proposed project is not implemented within next year.15 Depreciation & Capital Expenditure based on Life Cycle · This requirement falls into the following groups: a) Calculation of depreciation b) Calculation of profit/loss on disposal c) Accounting for depreciation and disposals Calculation of Depreciation · Capital expenditure is that spent on purchase or improves on fixed assets.1000. E = labour cost per unit in old equipment. The two most commonly used methods are straight line method and reducing balance method.9000 with the income that asset has generated.[where A = cost of new equipment.

This may reveal that two much or too little depreciation has been provided over the asset’s life. .e. [Note that the expected residual value is ignored & it will have been incorporated into the choice of 20% as an appropriate rate] b) Calculation of Profit/Loss The depreciation charged each year is based on estimates of useful life and residual value. the actual disposal proceeds will show the true net cost of the asset.30000 – Rs.2850 / Rs.4800) x 20% =Rs. at the end of which it will be sold for Rs.Reducing Balance method 1) A fixed percentage on net book value each year 2) A reducing monetary amount each year Example: 1 a) Straight line method A machine is purchased for Rs.e. (Rs.3840 and so on.30000.2850.30000 – Rs. i.6000 – Rs. It is expected that this machine will be used for 10 years.30000 – Rs.1500) / 10 = Rs.1500.30000 x 20%= Rs. This over or under provision of depreciation is shown in the Profit and Loss a/c as a profit or loss on the disposal of fixed assets. using: (i) The straight line method (ii) The reducing balance method at 20% pa Solution · Under the straight line method. 2850) · So. Calculate the depreciation to be charged for each of the first 3 years of the machine’s life. On disposal. 6000 b) Year 2 (Rs.4800 c) Year 3 (Rs. the net cost is simply divided by the expected life.30000 x 100. · [Note that the policy could have been expressed as “straight line at %” or “Depreciation at % pa on cost” – here the percentage is calculated as = Rs.6000) x 20% =Rs. ] Reducing balance method (the charge for depreciation reduces each year) a) Year 1 Rs. i. the annual charge for every year of the machine’s life is Rs.

the disposal occurred exactly 3 years after the acquisition. and is depreciated using the reducing balance method at 20% pa.40000. equipment or service operation. · Original cost 40000 · Depreciation y/e 31.03. The main function of the maintenance department is to monitor and control the condition of machineries and equipments and improve their ____________________.Example: 2 An asset is purchased on 1 January 2006 for Rs. Calculate the profit or loss arising on this disposal.03-2009 (20%) =5120 · Net book value at 31.03-2009 =20480 · Thus. The asset is sold on 1 January 2009 for Rs.2007 =32000 · Depreciation y/e 31. 23000 – 20480 (book value) = Rs.03-2008 =25600 · Depreciation y/e 31.2520 [sale price of Rs. there is a profit on disposal of price of Rs.2007 (20%) =8000 · Net book value at 31.03. 2.03-2008 (20%)= 6400 · Net book value at 31.23000. acquisition or disposal may occur part way through the accounting year. Solution · Sales proceeds must be compared to the net book value on the date of disposal. The functional reliability refers to the ____________________ of the machine. 2520] c) Accounting for depreciation and disposals · In the above example. . which necessitates decision regarding depreciation (may be proportionate) · A popular depreciation policy would be: A full year’s charge in the year of acquisition but none in the year of disposal Self Assessment Questions Fill up the blanks with appropriate words: 1. In practice.

. Newly installed equipment shows high rate incidence of early failures during initial phase of its life. but in a complex machine. The failure of any one of the sub system can cause failure of the __________________. because of its shape. is shown below. the failure of any one part may result in the ____________________ . The objective of FMEA ( ) and reliability analysis of the plant and equipment is to ensure to ____________________ of critical assets and achieve the business goals. Reliability and availability have become key issues. 7. which is called the______________. Hence the reliability of the total system depends on the _________________ of each of the sub systems. Most equipment that survives infancy stage will continue to perform better with very few failures. This is the useful period of the machine. 4. it is important to know the nature and occurrence of failures over a period of time for the equipment in use. 5. In the ____________ . 9. The formula used to measure manufacturing reliability (MR) is: MR = ………………………. 11. there are three phases in the equipment performance namely a) Infant mortality phase b) Useful performance phase c) _____________________ 6. It is also commonly called as ____________________. the rate of failure increases until the equipment succumbs and is characterized by the rapid wear and tear of more and more components until major breakdown happens. may contribute to of the ____________ total breakdown time 10. here too is that the small percentage of around 15-20% defects in equipment. A simple machine having few moving parts may have breakdowns happenings after a large number of maintenance free run time hours. Manufacturing reliability can be defined as a manufacturing system’s ____________. As in other types of probabilities. For better maintenance planning and control. The graph of the failure pattern. and manufacture the quality product at the speed required. In the performance phase is the ______________ period of performance with a better reliability. _________________ of maintenance problems is essential to know as to how serious is the problem for taking quick actions. 8. . As per the graph.3. called the ‘Weibull distribution graph’ (after Weibull developed it).

Q = Quality performance. RCM provides a flow diagram that tells what type of maintenance to be used. can be assessed. Manufacturing reliability can be defined as a manufacturing system’s capability to operate to its expected operations. . by which the system reliability. 13. T = Time performance. The reliability theories on equipment have shown that there is a definite performance pattern their lifespan. 9. The functional reliability refers to the consistency of the degree of performance of the machine. The functional reliability of facilities to be maintained or improved upon by the maintenance management requires the use of certain concepts. equipment or service operation.[Where. and manufacture the quality product at the speed required. The objective of FMEA ( ) and reliability analysis of the plant and equipment is to ensure to excellence in performance of critical assets and achieve the business goals. reliability methodologies. The purpose of reliability centred maintenance (RCM) is to determine the __________________ in its operating contexts. The replacement analysis becomes more complex due to many technical factors and the qualitative consideration. Asset life cycle management system. as evolved by some companies for better results consists of three phases: a) Asset Acquisition Phase: b) Maintenance phase: c) ____________________ 14. Mean Time between Failure (MTBF) can be computed. Some important methods or replacement of old and unused machineries are 1) minimum annual cost method 2) by using ____________________ 3) ____________________ method. tools and techniques and measures. analysis. Reliability and availability have become key issues. availability. anticipated life etc. Therefore it is the duty of the plant maintenance crew to strive to maintain and increase the functional reliability of the production facilities. This pattern manifests itself due to rigorous operations during the life span.16 Summary The main function of the maintenance department is to monitor and control the condition of machineries and improve their functional reliability. S = Speed performance ] 12.

increases capacity. as evolved by some companies for better results consists of three phases: a) Asset Acquisition Phase b) Maintenance phase c) Disposal Phase Based on the life cycle analysis. Hence the reliability of the total system depends on the product reliability factors of each of the sub systems. The purpose of reliability centred maintenance (RCM) is to determine the maintenance requirements of any physical assets in its operating contexts. Total productive maintenance (TPM) and failure modes and effects analysis (FMEA) are other maintenance tools used for improving the reliability through proactive maintenance. · Mean Time between Failure (MTBF) · Mean time between production Loss (MTBPL) · Mean production loss (MPL) Companies should recognize this fact that maintenance of its assets is to be encouraged as the process will provide advantages in enhancing quality initiative. There are many ways to measure reliability.For better maintenance planning and control. However the methodology to be used depends on the best alternative within the organizations objectives. . called the ‘Weibull distribution graph’ and known as ‘Bath Tub Curve’. there must be equipment replacement plan after considering the cost impact and other technical factors. it is important to know the nature and occurrence of failures over a period of time for the equipment in use. reduces costs and eliminate waste. The graph of the failure pattern. Equipment can be considered as a total system and the failure of any one of the sub system can cause failure of the entire system. Asset life cycle management system. because of its shape. shows three phases in the equipment performance namely · Infant mortality phase · Useful performance phase · Ageing phase.

methodology used for maintaining the functional reliability? 3) Explain briefly the ‘Weibull distribution curve. Functional reliability 2. Consistency of the degree of performance 3.18 Answers Self Assessment Questions 1.17 Terminal Questions 1) Define functional reliability? 2) What are the maintenance management concepts. 9) What are the technical and cost factors to be considered while planning replacement of old machineries? 10) Explain briefly the depreciation methods used in capital expenditure on plant and machineries. 9. How this helps in replacement plans? 9. Why it also called as bathtub curve? What are the three phases in the life span of equipment? 4) Explain briefly how the life of the equipment is depicted by the variability and availability factors in a) Bathtub Curve and MTBF. b) Breakdown time distribution: and c) Reliability and Variability of the Equipments 5) What are maintenance performance index? How they help in measuring maintenance efforts? 6) There are many ways of measuring reliability and availability. Explain few of them? 7) What are the factors considered in measurement of maintenance measurements? How they are evaluated? Briefly explain the three phases of asset life cycle management.Capital expenditure based on the life cycle and the depreciation either by straight line or reducing method is used for a comprehensive decision by the management. Ageing phase . Excellence in performance 4. Bath Tub Curve 5.

Refer 9. Infant mortality.3 4. Refer 9. 80 to 85% 10. MAPI Terminal Questions 1. . Useful.2 3. Refer 9. 8. Refer 9. Complete machine breakdown. Critical analysis.12 8. = [% T] x [%Q] x [%S] 12.2 2. Capability to operate to its expected operations 11. Barnes formula. Refer 9. Refer 9.4 5.8 7. Refer 9. Product reliability factors 9.15 Copyright © 2011 SMU Powered by Sikkim Manipal University . Refer 9.13 9. Refer 9.6. Disposal Phase: 14. Maintenance requirements of any physical assets 13. Entire system.14 10. Refer 9.6 6. Ageing phase 7.

8 Overall Effectiveness of Equipment [basis of TPM] 10.7 Other Related issues with TPM 10.2 Total Productivity Maintenance 10.3 Goals 10.11 Implementation of TPM & Steps in TPM program Steps in TPM program 10.5 TPM and its Features 10.OM0006-Unit-10-Total Productivity Maintenance Unit-10-Total Productivity Maintenance Structure: 10.4 Objectives of TPM 10. 10.9 Types of Losses.6 Evolution of Maintenance Methods 10.1 Introduction Objectives 10.12 Eight pillars of TPM Autonomous maintenance Kobetsu Kaizen Planned Maintenance Quality Maintenance .10 Zero Loss Concepts 10.

but they often neglect the very important function of complete maintenance.18 Answers 10. But with the enlarged scope of maintenance functions when very high cost state of art machineries and equipments are used for higher productivity. Because JIT [Just-inTime] production lines operate very close to capacity in every process.Development Management Education & Training Safety. machine failures cannot be tolerated. inspecting.1 Introduction Manufacturers invest huge capital on productive machines and equipments for production of the desired products. Maintenance covers all those functions such as monitoring. material handling equipment and other transport vehicles in proper working conditions. Equipment maintenance is basic to competitive manufacturing. thus leading to breakdowns and production losses. Earlier the maintenance management was viewed as a function with a lesser status compared to manufacturing and its role was restricted to one of carrying out breakdown repair when a machine breaks down.17 Terminal Questions 10. a facility. to keep a machine. cleaning.13 Relevance of TPM to TQM framework 10. High tech preventive maintenance routines are performed by experts at frequent intervals and machines are continually upgraded and modified for closer tolerances. a more sophisticated well managed preventive – maintenance type programs such as TPM or Reliability centred maintenance (RCM) has warranted. Environment TPM in offices 10.14 Benefits of TPM 10.16 Summary 10. faster set ups and fewer adjustments. repairing. adjusting. This will increase the life of the machines and they perform better during their entire life span.15 Role of TPM in WC-production 10. The Japanese have virtually eliminated machine breakdowns by applying Total Productive Maintenance (TPM) techniques to their . Health. etc.

Reliability and TPM principles call for avoiding crisis.2 Total Productive Maintenance [TPM] TPM had its genesis in the Japanese car industry in 1970’s. TPM is defined as the means to achieve high level of productivity.machines. to achieve total customer satisfaction. efficiency and effectiveness with zero loss concepts through total participation of all employees with self managing abilities in practices.3 Goals · Prevention of equipment deterioration · Maintain the equipment in optimal condition · Establishing basic equipment conditions · Operator is competent to operate machine/ equipment · Elimination of quality defects · Elimination of equipment failure · Elimination of cost losses . minimising costs and continuously improving processes for manufacturing. Here the new quality approach of “prevention at source” was translated to the maintenance environment through the concept of TPM. TPM is a well defined and organised maintenance program which places a high value on team work. consensus building and continuous improvement. Machines are cleaned and lubricated frequently by the operators who run those machines. It first evolved in Nippon Denso a major supplier of the Toyota car company. Objectives: After studying this unit you will be able to: · Outline the features of TPM · Explain the types of losses related to maintenance · List and explain the steps involved in TPM · Comment on the methods of TPM propounded by experts on Quality. 10. relying on team work. 10. maximising capacity.

· Reduction in manufacturing costs. · Boosting morale of employees. · Maximise asset and equipment effectiveness through OEE [overall equipment effectiveness] and OPE. means elimination of micro operational issues · Achieve zero loss Concept – [zero breakdown. losses. ensuring total effectiveness of the plant for higher quality and lesser downtime. · Increase plant efficiency. delivery and services. · Achieve manufacturing excellence. reduction in equipment life cycle cost. defect. · Restoring equipment to a like-new condition · Improve maintenance efficiency and effectiveness · On job training of the labour to improve their job skills · To have a sound equipment maintenance management · Effective use of preventive and predictive maintenance technology · Achieve TPM with active participation & involvement in all levels · “Value Added” activity that the equipment is contributing to your products.5 TPM-Its Features TPM no longer confines to the maintenance department. but spreads across as a company-wide culture.10. cost. · Producing products for customer satisfaction in quality. · To achieve higher reliability/flexibility of equipment and reduce cost through eliminating wastages. . waste and accident-free operations] in all the resources over the entire life cycle of a production system through team work and by overlapping small group activities. 10.4 Objectives of TPM The principle objectives of TPM are: · Eliminate all breakdowns of machines and equipment to ensure trouble free continuous production.

through total participation of all employees with self-managing abilities in practice. TPM is one of the most valuable strategies for those who want to be competitive & meet the World Class Competition 10.6 Evolution of Maintenance Methods What are the other maintenance methods that are universally practiced by industries. TPM paves way for an excellent planning. to achieve total customer satisfaction There are six types of losses found in a manufacturing firm: · Downtime due to equipment failure. efficiency. TPM is a means to achieve high level of productivity.TPM is a method designed to eliminate the losses caused by break-down of machines and equipments by identifying and attacking all causes of its breakdowns and system down time due to such breakdowns. · Speed losses due to discrepancies between designed and actual speeds · Defect losses due to process defects that cause scrap & quality problems. monitoring and controlling practices through a unique ‘8-Pillars Method’. blockages etc. effectiveness with zero loss concept. · Periodic pre-failure replacement or overhauls and · Intolerance for breakdowns or unsafe conditions. leading to another innovative & modern practice under company-wide maintenance practice of TPM? How this evolution has happened and other related issues are briefly given below a) Breakdown Maintenance / Emergency / Corrective Maintenance: Break – down maintenance or emergency maintenance is a remedial or corrective maintenance practice that is undertaken when equipment fails and require repair on an . organizing. · Defect losses due to reduced yields in processing TPM includes three main elements: · Regular preventive maintenance. · Speed losses due to idling and minor stoppages caused by abnormal operations of censors. · Downtime for setups and adjustments. including housekeeping.

When the distributions curve exhibits a narrow standard deviation.emergency or priority basis to set it right. A high failure rate known as the infant mortality exists during the initial working of the machine and then settles in. This idling will increase the production cost. maintenance costs and resultant delay in supply of products to customers as promised. especially when mass production or continuous production is planned. 10. This promotes employee empowerment and system performance c) Productive maintenance or Predictive maintenance – This is an extended preventive maintenance method that tries to reduce the chances of breakdowns by using modern monitoring and analysis techniques such as computer aided monitoring and forecasting and diagnose the condition of the equipment during operation. firms should build up a level of repair capability in order to get the system back in operation much faster. Well trained maintenance crew. that results in loss of production due to idling of machinery and labour and reduces system capacity. the preventive maintenance will be more expensive and incidental if it is other way.7 Other Related Issues a) Improve Repair Capabilities: For reliability and a sound preventive maintenance practices. A good maintenance facility should have the following features: 1. b) Preventive maintenance Preventive maintenance is the activity that is planned and programmed on a regular basis to inspect the system. Failure of equipment or machineries may occur at different phases. There exists a relationship between the maintenance costs and the cost of failures with which the level of maintenance Vis-a-Vis frequency of maintenance could be firmed up. . Here. This reduces the frequency of machinery break downs and consequent loss of production Break down of a machine in production line can be costly if it means shutting down the entire plant. Preventive maintenance policies and techniques must emphasize on all employees to accept the responsibility for the maintenance and perform all the activities to their capability. Obviously this is not an ideal way of keeping quiet until that breakdown happens. to uncover potential problems and to make repairs. servicing and replace parts to ensure that the system does not fail during normal operation. A study is made on each machine on the MTBF (mean time between failures) distribution. the productive maintenance tries to identify signs of equipment deterioration or imminent failure and to take corrective action before it fails.

safety hazard. schedule disruptions etc. Specialists work with cross-functional teams & backup responsibility to handle difficult or unusual problems. Ability and authority to do material planning. Ability to establish a repair plan and priorities. accidents to operators. Further these machines may have possible immediate effects such as variability of output. This will ultimately shorten the life of machines and cause high repair costs. preventive and repair maintenance. It is the probability that a product will operate adequately for a given period in its intended application. issues are closely related with maintenance and maintainability. c) Reliability and Maintainability – an overview: Quality is multi – dimensional but reliability is a key component of quality. Malfunctioning of machines cause deterioration and results in inefficiency. Since the reliability is concerned with the elapsed time between failures of a product. 5. Ability to identify the cause of break downs 6. they can improve operator safety and reduce injuries from equipment mal functions. Adequate resources. b) Employee ownership TPM: Front-line associates have first responsibility for maintenance in their work places. idling of both machines and the workers using those machines for their work. firms can reduce inventories. The ability of the equipment for operation is determined by mean time between failure (MTBF) and mean time to repair (MTTR) that is: Availability = MTBF / [MTBF + MTTR] d) Equipment problems and competitiveness: Equipment problems and break downs have a direct affect on production costs.2. Reliability is a time based concept of quality. At the same time. 3. Reliability considers the performance of a product over time. Japanese automobile manufacturers have been highly successful in the US market and could gain a high market share. Ability to design ways to extend MTBF b) Maintenance responsibilities a) Traditional: Maintenance is a functional support activity & employees rely on specialists for custodial services. 4. Hence by reducing equipment mal functions and break downs. product quality and production schedules. e) Role of operators in TPM . because of perceive product quality and the exceptional reliability.

2. . Improve technical maintenance skills of all maintenance personnel through systematic training and work assessments 4. periodic diagnostic tests apart from performing appropriate maintenance system to avoid predicted equipment failure 5. checking functions of the basic machine AND safety devices. f) Role of maintenance department in TPM process: 1.1 Objectives of OEE: a) It helps see a problem so that it can be fixed. Diagnose and perform repairs for the problems identified. Data collected must be complete for proper implementation. B) Perform change over and setup the complete machine. Restores deteriorated equipment through improvements / related maintenance 2.8 Overall Equipment Effectiveness [OEE]-Key Indicator of TPM · OEE is a way of measuring how the six major losses shown below are affecting the equipment or in other words a way of measuring the amount of “Value added” activity that the equipment is contributing to the product.8. D) Collect data to track equipment performance and document all the data recorded along with production control chart and work order systems. manufacturer and also the operators 8. Thorough data analysis. Maintain work order system to provide data for calculation of MTBF (mean time before failure) and MTTR (mean time to repair) 6. thus developing the capability to operate similar equipment / machines 10.1. To identify design weaknesses and improve equipment for error free operations 3. C) Reduction of minor stoppages and adjustments on aggregates as well as the complete machine. Basic skill levels required by operators include: A) Monitoring and maintaining critical process parameters. Perform basic equipment maintenance by cleaning of machines. Understand the manufacturing process to successfully achieve the above. 10. Implement periodical maintenance system that is planned on the data collected from the machine. In case the problem is an unknown entity. replacement of filters lubrication of aggregates. Ensure maintenance is treating the root cause of the problem and not symptoms 7. 3. obtain information before such problems are attacked.

Short breaks – 2 short breaks of 15 min each. Ideal rate of production – 60 parts per min.2 OEE example: A manufacturer working for 8 hours shift with the production data and scheduled breaks is as follows: Shift length = 8 hours.88 .b) It helps visualize ‘Six big losses’ with their targets for meeting OEE. out of which 423 numbers were rejected. Lunch break – one lunch break of 30 min. · Planned production time 480 – 15 -15-30 = 420 min Operating time = planned production time – downtime = 420 -47 = 373 min · Good quality parts produced = total produced – rejection = 19271 – 423 = 18848 · Availability = A = operating time / planned production time = 373 / 420 = 0. Downtime of machines – 47 min. [Target=minimize] 2) Set up down time[Target=zero] 3) Reduced speed of the machines [Target=minimize] 4) Minor unrecognized stoppages [Target=zero] 5) Reject and rework [target=zero] 6) Start up down time and yield from the system [Target= minimize] Availability [(Time available for production – Downtime)] / [Time available for production] Performance Efficiency = [Actual Production or Capacity)] / [Ideal Production or Capacity] Quality Yield [Total Parts Produced-Quantity out of specifications] / Total Quantity produced. Overall Equipment Efficiency [OEE] = [Availability x Performance Efficiency x Quality yield] 10. Number of parts produced – 19271. 1) Planned and unplanned downtimes.8.

861 * 0. 10) waiting for materials.978 = 0.978 · OEE Composite = Availability * performance * quality = 0.9 Types of Losses (16) There are 16 types of losses that can be categorized into three namely: Category 1: a) Equipment losses: includes down time losses due to 1) machine failure/breakdown.8 % 10. 6) reducing the capacity. 12) waiting for quality confirmation. 74.· Performance = P = parts produced / (ideal production * operating time) = 19271 / (60 * 373 )= 0. c) Quality loss: 7) process errors 8 rework/scrap Category 2: Manpower losses: 9) cleaning and checking. 2) set up/adjustment time. Category 3: Material losses: 14) material yield 15) energy losses 16) consumable material losses 10.e.748 i. 11) waiting for instructions.10 Zero-Loss Concept: TPM is based on the elimination of the above said 16 losses along with other five zero loss concepts depicted below: . 3) planned shutdown downtime] b) Performance losses: 4) start up losses.861 · Quality= (total parts produced – rejection) / total parts produced) = 18848 / 19271 = 0.888 * 0. 5) minor stopping /idling. 13) any management losses.

monitoring and reviewing TPM results and raising levels and revising standards 10. d) Planned maintenance.10. The main focus on equipment maintenance is for improvement of the overall production system. g) Education and training. b) Jishu Hozen.11. The TPM program team oversees initial planning and coordination of all TPM efforts though ultimately this responsibility is transferred to the maintenance department. c) Kaizen. Focus on 8 pillars. Reaching Excellence in TPM program by Promotion. even for new areas of operations. Implementation in each of the identified areas is managed directly by a target area committee with assistance from a TPM program team.11 Implementation of TPM Implementing TPM company. e) Quality maintenance. f) Office TPM. This stresses the need to shift focus from equipment to the processes within which it is used. Formation of committees and sub committees for a) promotion and steering of TPM. h) Safety and environment committee 4. Company commitment 3.12 Eight Pillars of TPM .1 Steps in TPM program 1. Selection of pilot lines 5. 10.wide is a major project that requires support from top management. Plant audit and initial assessment 2. 6.

12.1 Pillar-1: Autonomous Maintenance: (Jishu – Hozen) Autonomous maintenance is a phrase coined by the Japanese institute of plant maintenance (JIPM) to describe the shift towards the machine operators maintaining their own machine / equipment JH Policy: 1.In the above house. Flexibility with operators to operate and maintain other equipments 3. Reduce oil consumption 2. Uninterrupted operation of equipment 2. Reduce process time 3. Step wise implementation of JH activities JH Targets: 1. 8 Pillars supports a strong structure of TPM for achieving higher productivity is depicted in the following picture. 10. Increase the use of JH Objectives of JH: . Eliminate the defect at source through active employee participation 4.

Repair sources of defect (outside of machines). 7. pneumatic. electronic. Standards for monitoring key process parameters: To develop methods and standards for routine verification of key process parameters / standards operating conditions. establish standards for data collection based on the production control chart and develop standards for easy reference. switch not operating properly etc. control or prevent deterioration of production equipment 2. lubrication and mechanical should be clearly understood by all in the production line for quick redressing. 2. Initial cleanup It must be closely aligned with 7S of the company and there must be commitment of both the staff and the management for the house keeping. electrical. Stabilise. Improve skill levels and personal growth throughout the company 5. quick response. Train operators on function and troubleshooting: Operators. Cleaning of all the surroundings and using Japanese 5S principles for orderly keeping the parts etc. Develop standards and data collection: Create standards for clean up and checking of machines. 6. JH audit. first line supervisor should be trained to understand the basic of the equipment and the functions and the systems working in the machines namely Hydraulic. In case modification is required for easy inspection / elimination of debris / contamination etc a new aggregate covers may be created 3. team leaders. Other steps considering the aspects like a) Cooperation from all production related department. Similarly the orderliness of tool availability and display of visual boards can be maintained. Here the operator executes routine verification and adjustments 5. Provide spare parts and tools: Here all the spare parts should be leveraged at the point of use after considering the inventory levels. broken / worn out belt. Here operator has to apply and ask for 5 why’s. Improve predictability through data analysis and communication Steps to Implement JH: 1. replace cracked parts or worn out seals etc and repair and setup the machine. set rules to be followed. Examples of such defects are: Crack in the housing leakages. 4. Operators should identify and tag the sources of defects / waste that arisen out of the machine operations. should be followed to achieve effective results .1. Increase access and ease of inspection and maintenance 4. Prevent degradation related failures 3.

10. 3) Check whether successful or not. All out JH: Repeat the cycle 1 – 6 above of the process of managing and monitoring the TPM. There are three steps that aim at quick but short term process improvements supported by long term organizational change. 4) Act as required to proceed further to improve upon the system/process. These steps are: Step 1: Quick Win Shop floor projects: this is a team based approach targeting specific problem areas and realizing immediate benefits Step 2: Critical analysis: analyze what else needs to be changed to make it fixed and create action plans. which uses maintenance work cycle activities of preventive/predictive/corrective or breakdown maintenance techniques. It is aimed at having trouble free machines and equipment producing defect free products for total customer satisfaction.Kobetsu Kaizen (Focussed Improvements) 1) PDCA Cycle: Kaizen: here maintenance team should 1) Plan each step.2 Pillar-2.3 Pillar: 3: Planned Maintenance [Pm] For Zero Loss · Planned maintenance is a systematic management by maintenance department. 2) Do the necessary change.8.12. · Planned maintenance policy includes a) achieve and sustain availability of machines. 2) optimise maintenance costs. optimize spare parts location etc. 3) reduce spare parts inventory. 10.12. MTBF. Here an emphasis is on transferring knowledge and creating self sufficient team for results. optimize machine set ups. Overall Online efficiency (OOE) and Overall Plant efficiency (OPE) 3) Decrease Costs: through controls in inventory and WIP 4) Reduction in customer complaints: reduce total downtime and ensure quick deliver to customers 5) Zero accidents: total safety and all actions to save money. MTTR. Verify the progress made in TPM efforts in planned versus emergency work. Step 3: Implementation action plan to sustain and develop further possible improvements. 4) improve reliability and maintainability of machines. Zero accidents and Zero defects. 2) Increase in productivity by improving Overall Equipment efficiency (OEE). Six steps followed by planned maintenance are: . Quick change time reduction. Here it is aimed at eliminating all 16 losses in the workplace.

5 Pillar-5-Development Management This refers to the learning process that happens in TPM implementation and during different types of maintenance practices. Benefits from Planned Maintenance 1) Reduction in downtime due to breakdowns. Here also aim is at defect free product to satisfy the customer.12. Results achieved through this pillar are: 1) Improved customer satisfaction and reduction in future complaints 2) Reduction in defects and improved quality 3) Reduction in inspection time 10. when a) ease of manufacture. b) policy of .1) Equipment evaluation and recording of present status 2) Restore deterioration and improve on weak links 3) Builds information management systems 4) Prepare time based information and parts and map out a plan 5) Prepare predictive system plan by introducing diagnostic techniques 6) Evaluation of planned maintenance. root cause is found and improvement action on the process/design are ensured. are analysed.12. Here the customer end defects are known through customer complaints and in-house defects known through the quality control personnel. 3) Reduction in spare parts consumption 4) Reduction in oil and power consumption 5) Reduction in repair cost 6) Reduction in number of inspection points etc 10.4 Pillar-4-Quality Maintenance for Zero Defects This is a process for controlling the condition of equipment and its components that affect variability in product quality. 2) Improvement in MTBF and MTTR. Focus is on eliminating non-conformances in a systematic manner.

too hot areas. a) planning b) implementation. This systematic education and training will result in: 1) Reduction in downtime. safety training and monitoring the improvements through Kaizen. skilled workers. c) determination of detailed specifications etc are answered. Health & Environment [Zero Accidents] Here the focus is to create a safe work place and a surrounding areas that is not detrimental to process or procedures.12.development of new technologies. d) manufacturing. health and hazards. The continuous training is on safe working. operating machines without proper training etc. and design validation 10. 10. whose morale is high and who are eager to work and perform the required functions effectively and independently. Unsafe conditions like electrical points. skills and techniques through a training environment. Point by point safety audit.6 Pillar-6-Trining & Education [Flow Of Controls] Through training and education provides the skill and knowledge apart from the experience that enables operators. Development of management involves four phases. Here the focus is on improvement of the knowledge. c) design. Poka-Yoke etc will all result in getting the following benefits: 1) Reduction in accident 2) Reduction in noise 3) Create excellent house-keeping & a good looking workshop through 5S action 4) Reduction in downtime because of breakdowns etc 5) Saving in energy consumption 6) Reduction in industrial waste . unsafe storage/stacking. noise generations and any such unsafe potential areas must be identified and action taken to make them safe.12. It is aimed to have multi skilled & revitalized employees. reworks etc. incorporate planned maintenance sheets to eliminate defects. breakdowns attributed to lack of knowledge and skills 2) Reduction in further downtime after gaining the knowledge and skills 3) Reductions achieved after training on the number of defects. safety guards. providing safe environment place a vital role.7 Pillar-7: Safety. goggles etc. engineers and managers are in a position to fulfil the expanded role to be played in successful implementation of TPM. Some examples of unsafe acts by employees are 1) use of worn out tools. The methodology adopted is for understanding of the present machine structure. unsafe working without wearing gloves. e) initial phase production.

It is followed to improve productivity and efficiency in the office administration. 3) reduction in administration costs. 4) reduction in inventory carrying costs. other safety practices f) M: number of kaizen activities in office areas with improvements not visible TPM is a long range living program. etc d) D” logistic losses due to delay in support function. 6) reduction in customer complaints. payroll. In TPM the barrier between maintenance & production personnel is removed. customer returns etc c) C: buying cost. TPM aims at keeping the current plant and equipment at its highest productive level through cooperation of all.8 Pilar-8-Office Tpm [Raise Levels & Select Other Areas] Office TPM includes analysing processes and procedures towards increased office automation.13 Relevance of TPM to TQM Framework Good maintenance is fundamental to a productive manufacturing system. marketing and sales outlets with high inventories. we can infer that total productive maintenance is an extension of TQM philosophy to the maintenance function. payment to suppliers. 2) reduction in repetitive works.12. accounting. 10. invoices. cost of inventory carrying. to follow all the principles and procedures laid out in ‘Seven Pillars of TPM’ and achieve the desired overall improvements for the benefit of the organization. Further. Benefits accrued because of office TPM are 1) Better utilization of work areas. the following strengthen the view that TPM is relevant to TQM: . cost of logistics. stores. 7) reduced man power 8 clean and pleasant work environment and 10) reduction in equipment due to emergency despatches/purchases. as a strategy. 5) reduction in n umber of files. manpower etc b) Q: mistakes in cheques. bills. Therefore the Office TPM addresses the seven major losses namely: 1) processing loss 2) communication loss 3) idle loss 4) set up loss 5) accuracy loss 6) non-value added loss 7) cost loss including areas as procurement. Since achieving total productivity is one of the major objectives of TQM. Here the whole organization should focus. PQCDS&M principles in Office TPM: a) P: production output loss due to want of materials. in information etc e) S: safety in material handling. It identifies and eliminates losses.10.

· TQM is aimed at satisfying customer requirements. tidy and well organised work area will result in better performance Maintenance is the key to achieve zero loss. smell etc spot problems before they develop. 2) TPM increases production capacity. operators develop a sense of ownership for the machines and give special attention to upkeep the machines for sound. there is a direct link between TPM and TQM and also the relevance of a comprehensive maintenance policy is proved for successful TQM implementation. since it aims at cost reduction and quality improvements for internal requirements and for customer satisfaction. by using the principles of 5S. The planning. TPM is a value adding activity. defects. Housekeeping is another area in JIT production system. 4) Benefits can be categorized into two types namely: 1) Direct and 2) Indirect a. Clean. Process capacity cannot be made available at the cost of quality. 10. process reliability and reduces the cost of lost production time. scheduling and control of operations depend to a large extent on process capacity and process capability. Direct benefits: . This developed by JIPM (Japanese Institution of Plant Maintenance) during late 1960’s combines the American practice of PM with Japanese concept of Total Quality Control [TQC] and Total employee involvement [TEI] 1) TPM aims for greater manufacturing competitiveness through improved effectiveness of machines and equipments. vibration. repairs. A comprehensive TPM program aspires to implement process capability and its maintenance. shortened equipment life and inventory. · TPM can have a great impact on the operations decision making process. morale and pollution control by involving everyone in the process. 3) TPM also contributes to improvements in safety. in other words working with a zero sum philosophy. In view of the above. Here too the operators take the responsibility of cleaning their machines and work areas.14 Benefits of TPM An added benefit is that with the added responsibility of all maintenance activities. zero breakdowns. · TPM is continuous improvement activity. TPM aims at the introduction of new and creative ideas which will optimise quality standards and reduce waste and costs to the organisation concerned. zero accidents and zero defects.

well functioning machines and equipments are a pre requisite for JIT and TQM to be successfully implemented in any manufacturing firm. Indirect benefits: a) Higher confidence level among the employees b) Favourable change in the attitude of the operators c) Horizontal deployment of a new concepts in all areas d) The workers get a feeling of owning the machine. maintenance cost reduced by 15 -30%. Therefore if any equipment breaks down. The following results were reported from a typical firm after implementing TPM.15 Role Of TPM In World Class Manufacturing Most of the world class manufacturing firms have implemented JIT systems and TQM philosophy to achieve excellence in manufacturing and to have ability to compete globally. equipment and systems so that they consistently perform at the levels required of them. Preventive maintenance requires understanding and maintaining all the physical elements of manufacturing – machine components.a) Increase in productivity and overall plant efficiency b) Elimination of customers complaints c) Elimination of accidents d) Achieve goals by working as a team b. 1) Productivity: Breakdowns reduced by 85% 2) Quality: Defect rate reduced by 50% 3) Cost: Labour cost reduced by 25%. the entire process or . energy reduced consumption reduced by 20%. Reliable. 4) Delivery: Inventory turnover increased by 150% 5) Morale: Improvement suggestions increased by 105% 6) Safety: Accidents reduced to nil 7) Environment: No pollution created 10. .

• Prevention of equipment deterioration • Maintain the equipment in optimal condition • Establishing basic equipment conditions • Operator’s incompetency . to achieve ……………………. Improved equipment functioning has a positive impact on product quality. Here the new quality approach of ………………… was translated to the maintenance environment through the concept of TPM. Maintenance covers all those functions such as ……………… etc. engineers. Preventive maintenance is a stepping stone to a higher level of maintenance referred to as “total productive maintenance” (TPM). It first evolved in Nippon Denso a major supplier of the Toyota car company. This will facilitate implementation of an effective preventive maintenance program which is essential for a JIT system Self Assessment Questions Fill up the blanks with appropriate words in the following statements: 1) Equipment maintenance is basic to competitive manufacturing. TQM requires quality at the source which implies that machines must be reliable and well functioning. while teams of maintenance staff. material handling equipment and other transport vehicles in proper working conditions.production line comes to a halt. Preventive maintenance practices reduce the breakdown of machines and will keep them in good working condition. 2) TPM had its genesis in the Japanese car industry in 1970’s. In world class companies quality circles form an important component of TQM. The involvement of workers in quality circles provides the opportunity for them (members of quality circles) to study maintenance problems. 4) GOALS: one among following is not an applicable goal. Identify. In TPM operators / workers perform basic equipment repairs and preventive maintenance. efficiency and effectiveness with zero loss concepts through total participation of all employees with self managing abilities in practices. machinists and operators redesign and reconfigure equipment to make it more reliable.. to keep a machine. 3) TPM is defined as the means to achieve high level of productivity. a facility. In world class companies the responsibility for repairs and preventive maintenance is assigned to workers. easier to maintain and perform better.

Identify them Autonomous Maintenance. g) Defect losses due to reduced yields in processing 6) OEE is a way of measuring how the six major losses shown below are affecting the equipment or in other words a way of measuring the amount of ……………………. Safety.. Kobetsu-Kaizen. 7) Overall Equipment Efficiency-Fill in the other two factors: [OEE] = [Availability x ( ………. c) Speed losses due to idling and minor stoppages caused by abnormal operations of censors. Education & Training. Development Management. two are missing in the following list. What is that? • P: production output loss due to want of materials.) X (…………)] 8 Out of Eight pillars of TPM. One among the following is not the type of loss considered in maintenance. Identify a) Downtime due to equipment failure. Health & Environment. ……………. that the equipment is contributing to the product.. manpower etc . TPM in Offices. b) Downtime for setups and adjustments. ……….. d) Habitual absenteism by employees e) Speed losses due to discrepancies between designed and actual speeds f) Defect losses due to process defects that cause scrap & quality problems. blockages etc. 9) Autonomous maintenance is a phrase coined by the Japanese institute of plant maintenance (JIPM) to describe the shift towards the machine operators ……………………… 10) PQCDS&M principles in Office TPM: In the list below principle D is missing.• Elimination of quality defects • Elimination of equipment failure • Elimination of cost losses 5) There are six types of losses found in a manufacturing firm.

other safety practices • M: number of kaizen activities in office areas with improvements not visible 11) Results achieved through pillar number Four are: 1) Improved customer satisfaction and reduction in future complaints 2) Reduction in ……………. In the TPM approach to maintenance management. bills. Only five are listed. 5) ……………………. customer returns etc • C: buying cost. 6) Ability to design ways to extend MTBF. While breakdown maintenance is remedial or corrective maintenance or equipment repair when breakdown occurs. cost of logistics. and total productive maintenance or reliability centred maintenance.2) Adequate resources. and ……………. Preventive maintenance is a well planned program which involves inspection to uncover potential problem and make the necessary repairs before any breakdown occurs. preventive maintenance. 3) Reduction in inspection time 12) For the above type of TPM. The frequency of preventive maintenance must be balanced with the cost of equipment failure and keep the total costs of preventive and breakdown maintenance put together at the lowest level possible.. 4) Ability and authority to do material planning. Which is the sixth one? 1) Well trained maintenance crew.16 Summary Japanese firms which implemented JIT production and TQM concepts cannot witness any machine failures that affect quality and delayed production schedules. They applied TPM techniques to visually eliminate machine breakdowns. cost of inventory carrying. . organization should have the features of 1) Well trained maintenance crew. payroll. A comprehensive maintenance program consists of breakdown maintenance. 3) Ability to establish a repair plan and priorities. 3) Ability to establish a repair plan and priorities. machines are cleaned and lubricated frequently by the operators themselves who run the machines. stores. invoices. 2) Adequate resources.. organization should have the following six features. 4) Ability and authority to do material planning. etc •? • S: safety in material handling. 10.. For the above type of TPM.• Q: mistakes in cheques.

5. employee morale and pollution control. an important component of TQM provides the opportunity for workers to study maintenance problems and suggest effective maintenance activities which are essential for JIT systems. Quality circles. 4. accidents to workers. TPM contributes to improved safety. by adopting any of the maintenance systems discussed above. idle time. high WIP inventories and so on. Equipment problems have a direct impact on production costs. formation of a target committee and program team to oversee initial planning and coordination of all TPM efforts and then transfer the responsibility to the maintenance department. which may result in inefficiency of machines.17 Terminal Questions 1. repairs. shortened equipment life and inventory. high repair costs. continuous improvement and has a strong strategic relevance like TQM. safety hazards. especially with the latest TPM as a final and long range solution. TPM helps to maintain process capability. stoppage of production. What are the objectives of TPM? 2. Discuss on the guiding features of TPM? 3. Distinguish between breakdown maintenance and preventive maintenance. poor quality of outputs. TPM has great relevance to TQM in improvement of productivity and quality. Reduction in costs of lost production.5) Ability to identify the cause of break downs 6) Ability to design ways to extend MTBF. TPM identifies and attacks all causes of malfunctions and eliminates all consequent losses due to breakdowns. high standards of quality and reliability. Implementing TPM company-wide is major project requiring top management support. Benefits of TPM includes increase in production capacity and process reliability. product quality and production schedules. 10. What is total productive maintenance? Is it different from total preventive maintenance? . Explain briefly the evolution of maintenance practices leading to TPM. All these help to improve manufacturing competitiveness of world class companies. defects. decrease in productivity.

Explain briefly as to how planned maintenance under Eight pillars of TPM help achieve zero loss? 14. safe environment under TPM? 15. Explain briefly the sixteen types of losses that are to be considered for elimination by the maintenance department while planning TPM activities. What are the constituents of Kobetsu Kaizen i. Which are the eight pillars that support TPM in an organization? 11. no (d)] . 16. Monitoring. Habitual Absenteeism by employees – [Sl. adjusting. Discuss the relevance of total productive maintenance to TQM framework. cleaning.18 Answers Self Assessment Questions 1. What are the six zero concept that are to be considered while approaching elimination of 16 Losses? 10. What are the relative issues that are recognized by maintenance department before attempting introduction of TPM in the plant? 7. no-(d)] 5.e. 10. etc 2. 4. Describe the role of total productive maintenance in world class manufacturing. What is ‘Autonomous Maintenance? What are its objectives and steps involved in implementing? 12. Total customer satisfaction. What are the benefits accrued to a firm by practicing TPM? 17. What is meant by ‘Overall Equipment Effectiveness’? What are its constituents? How the six losses are addressed through OEE? 8. repairing. Operator’s incompetency-[Sl. Prevention at source 3. Focussed Improvements and what steps are used to achieve improvement? 13. What are the unsafe practices and how these are controlled by practicing good and healthy. inspecting. 9.6.

1 12. 10.12. Maintaining their own machine / equipment 10.7 15. Ref. Ref. 10. in information etc’ 11. 10.6 4. Ability to identify the cause of break downs Terminal Questions: 1. D. Ref. payment to suppliers. 10. 10. Ref.7 7.8 8. Ref. 10. 10. “Value added” – activity 7. Ref. Defects and improved quality 12.9 9.6 5. 10. 10. 10.3 14. 10. Ref. Ref.6 6. Ref. Ref.‘logistic losses due to delay in support function. Performance Efficiency & Quality yield 8. Ref.12. Ref. 10. Planned Maintenance & Quality Maintenance 9.5 3. 10.13 .4 2. 10.2 13. Ref. Ref.6.10 10.12. 10.12.12 11. Ref.

14 17. Ref. Ref.16. 10. . 10.15 Copyright © 2011 SMU Powered by Sikkim Manipal University .

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