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Cloud Computing Applications: High-impact Emerging Technology - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

Cloud Computing Applications: High-impact Emerging Technology - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

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Published by Emereo Publishing
Cloud application services or "Software as a Service (SaaS)" deliver software as a service over the Internet, eliminating the need to install and run the application on the customer's own computers and simplifying maintenance and support.

This book is your ultimate resource for Cloud Computing Applications. Here you will find the most up-to-date information, analysis, background and everything you need to know.

In easy to read chapters, with extensive references and links to get you to know all there is to know about Cloud Computing Applications right away, covering: Cloud computing, 24SevenOffice, Acrobat.com, Animoto, Google Apps, BigMachines, BlackSpider Technologies Limited, Brightidea, Business Intelligence 2.0, Cacoo, Clam AntiVirus, CloudMe, Cloudsoft Monterey, ASUS WebStorage, Dropbox (service), Enprovia, Fatpaint, Fedena, Feng Office Community Edition, FonGenie, Foundation network, Freightgate, Fusemetrix, Gaikai, GetApp.com, Gigya, Google Cloud Connect, Google Docs, Google Fusion Tables, IKnowWare, Imaginatik, Intacct, IWork.com, The Knowland Group, KnowledgeTree, League Lab, LiveChat, LivePerson, LiveProcess, LotusLive, LucidChart, MashApps, Microsoft Forefront Online Protection for Exchange, MobileMe, MVaaS, My Phone, Net-results, Nivio, Office Web Apps, Office123, Online office suite, OnLive, OTOY, Pdfvue, Postini, QuickSchools.com, Really Simple Systems, RightNow Technologies, Salesforce.com, ShowDocument, SlideRocket, Smartsheet, Social BI, Nsite Software (Platform as a Service), Software as a service, Software plus services, Spigit, Syncdocs, TOA Technologies, Vindicia, Web 2.0, While You Were Out (Cloud application), Windows Phone Live, Yudu Media, Zoho Office Suite

This book explains in-depth the real drivers and workings of Cloud Computing Applications. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Cloud Computing Applications with the objectivity of experienced professionals.
Cloud application services or "Software as a Service (SaaS)" deliver software as a service over the Internet, eliminating the need to install and run the application on the customer's own computers and simplifying maintenance and support.

This book is your ultimate resource for Cloud Computing Applications. Here you will find the most up-to-date information, analysis, background and everything you need to know.

In easy to read chapters, with extensive references and links to get you to know all there is to know about Cloud Computing Applications right away, covering: Cloud computing, 24SevenOffice, Acrobat.com, Animoto, Google Apps, BigMachines, BlackSpider Technologies Limited, Brightidea, Business Intelligence 2.0, Cacoo, Clam AntiVirus, CloudMe, Cloudsoft Monterey, ASUS WebStorage, Dropbox (service), Enprovia, Fatpaint, Fedena, Feng Office Community Edition, FonGenie, Foundation network, Freightgate, Fusemetrix, Gaikai, GetApp.com, Gigya, Google Cloud Connect, Google Docs, Google Fusion Tables, IKnowWare, Imaginatik, Intacct, IWork.com, The Knowland Group, KnowledgeTree, League Lab, LiveChat, LivePerson, LiveProcess, LotusLive, LucidChart, MashApps, Microsoft Forefront Online Protection for Exchange, MobileMe, MVaaS, My Phone, Net-results, Nivio, Office Web Apps, Office123, Online office suite, OnLive, OTOY, Pdfvue, Postini, QuickSchools.com, Really Simple Systems, RightNow Technologies, Salesforce.com, ShowDocument, SlideRocket, Smartsheet, Social BI, Nsite Software (Platform as a Service), Software as a service, Software plus services, Spigit, Syncdocs, TOA Technologies, Vindicia, Web 2.0, While You Were Out (Cloud application), Windows Phone Live, Yudu Media, Zoho Office Suite

This book explains in-depth the real drivers and workings of Cloud Computing Applications. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Cloud Computing Applications with the objectivity of experienced professionals.

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Sections

  • Cloud computing
  • 24SevenOffice
  • Acrobat.com
  • Animoto
  • Google Apps
  • BigMachines
  • BlackSpider Technologies Limited
  • Brightidea
  • Business Intelligence 2.0
  • Cacoo
  • Clam AntiVirus
  • CloudMe
  • Cloudsoft Monterey
  • ASUS WebStorage
  • Dropbox (service)
  • Enprovia
  • Fatpaint
  • Fedena
  • Feng Office Community Edition
  • FonGenie
  • Foundation network
  • Foundation Network
  • Freightgate
  • Fusemetrix
  • Gaikai
  • GetApp.com
  • Gigya
  • Google Cloud Connect
  • Google Cloud Connect [1]
  • Google Docs
  • Google Fusion Tables
  • IKnowWare
  • Imaginatik
  • Intacct
  • iWork.com
  • The Knowland Group
  • KnowledgeTree
  • League Lab
  • LiveChat
  • LivePerson
  • LiveProcess
  • LotusLive
  • LucidChart
  • MashApps
  • Microsoft Forefront Online Protection for Exchange
  • MobileMe
  • MVaaS
  • My Phone
  • Net-results
  • Net-Results
  • Nivio
  • nivio
  • Office Web Apps
  • Office123
  • Online office suite
  • OnLive
  • OTOY
  • Pdfvue
  • PDFVue
  • Postini
  • QuickSchools.com
  • Really Simple Systems
  • Really Simple Systems [1]
  • RightNow Technologies
  • Salesforce.com
  • salesforce.com
  • ShowDocument
  • SlideRocket
  • Smartsheet
  • Social BI
  • Nsite Software (Platform as a Service)
  • Software as a service
  • Software plus services
  • Spigit
  • Syncdocs
  • TOA Technologies
  • Vindicia
  • Web 2.0
  • While You Were Out (Cloud application)

Cloud application services or “Software as a Service (SaaS)” deliver software as a service over the Internet, eliminating the need

to install and run the application on the customer’s own computers and simplifying maintenance and support. This book is your ultimate resource for Cloud Computing Applications. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Cloud Computing Applications right away, covering: Cloud computing, 24SevenOffice, Acrobat.com, Animoto, Google Apps, BigMachines, BlackSpider Technologies Limited, Brightidea, Business Intelligence 2.0, Cacoo, Clam AntiVirus, CloudMe, Cloudsoft Monterey, ASUS WebStorage, Dropbox (service), Enprovia, Fatpaint, Fedena, Feng Office Community Edition, FonGenie, Foundation network, Freightgate, Fusemetrix, Gaikai, GetApp.com, Gigya, Google Cloud Connect, Google Docs, Google Fusion Tables, IKnowWare, Imaginatik, Intacct, IWork.com, The Knowland Group, KnowledgeTree, League Lab, LiveChat, LivePerson, LiveProcess, LotusLive, LucidChart, MashApps, Microsoft Forefront Online Protection for Exchange, MobileMe, MVaaS, My Phone, Net-results, Nivio, Office Web Apps, Office123, Online office suite, OnLive, OTOY, Pdfvue, Postini, QuickSchools.com, Really Simple Systems, RightNow Technologies, Salesforce.com, ShowDocument, SlideRocket, Smartsheet, Social BI, Nsite Software (Platform as a Service), Software as a service, Software plus services, Spigit, Syncdocs, TOA Technologies, Vindicia, Web 2.0, While You Were Out (Cloud application), Windows Phone Live, Yudu Media, Zoho Office Suite This book explains in-depth the real drivers and workings of Cloud Computing Applications. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Cloud Computing Applications with the objectivity of experienced professionals.

Cloud Computing Applications
IN-DEPTH: THE REAL DRIVERS AND
WORKINGS

Kevin Roebuck

REDUCES THE RISK OF YOUR TECHNOLOGY, TIME AND RESOURCES
INVESTMENT DECISIONS

Cloud Computing Applications

ENABLING YOU TO COMPARE YOUR
UNDERSTANDING WITH THE OBJECTIVITY OF EXPERIENCED PROFESSIONALS

High-impact Emerging Technology - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

Topic relevant selected content from the highest rated entries, typeset, printed and shipped. Combine the advantages of up-to-date and in-depth knowledge with the convenience of printed books. A portion of the proceeds of each book will be donated to the Wikimedia Foundation to support their mission: to empower and engage people around the world to collect and develop educational content under a free license or in the public domain, and to disseminate it effectively and globally. The content within this book was generated collaboratively by volunteers. Please be advised that nothing found here has necessarily been reviewed by people with the expertise required to provide you with complete, accurate or reliable information. Some information in this book maybe misleading or simply wrong. The publisher does not guarantee the validity of the information found here. If you need specific advice (for example, medical, legal, financial, or risk management) please seek a professional who is licensed or knowledgeable in that area. Sources, licenses and contributors of the articles and images are listed in the section entitled “References”. Parts of the books may be licensed under the GNU Free Documentation License. A copy of this license is included in the section entitled “GNU Free Documentation License” All used third-party trademarks belong to their respective owners.

Contents
Articles
Cloud computing 24SevenOffice Acrobat.com Animoto Google Apps BigMachines BlackSpider Technologies Limited Brightidea Business Intelligence 2.0 Cacoo Clam AntiVirus CloudMe Cloudsoft Monterey ASUS WebStorage Dropbox (service) Enprovia Fatpaint Fedena Feng Office Community Edition FonGenie Foundation network Freightgate Fusemetrix Gaikai GetApp.com Gigya Google Cloud Connect Google Docs Google Fusion Tables IKnowWare Imaginatik Intacct iWork.com The Knowland Group 1 17 19 23 26 32 34 36 37 41 42 47 49 50 52 57 59 60 63 65 66 68 69 70 72 73 75 77 82 83 85 87 90 91

com Really Simple Systems RightNow Technologies Salesforce.0 While You Were Out (Cloud application) 94 95 97 99 101 103 105 106 106 108 116 118 121 123 126 128 129 132 140 141 144 145 148 150 152 158 159 161 163 164 166 170 171 173 174 176 178 189 .KnowledgeTree League Lab LiveChat LivePerson LiveProcess LotusLive LucidChart MashApps Microsoft Forefront Online Protection for Exchange MobileMe MVaaS My Phone Net-results Nivio Office Web Apps Office123 Online office suite OnLive OTOY Pdfvue Postini QuickSchools.com ShowDocument SlideRocket Smartsheet Social BI Nsite Software (Platform as a Service) Software as a service Software plus services Spigit Syncdocs TOA Technologies Vindicia Web 2.

Windows Phone Live Yudu Media Zoho Office Suite 190 192 195 References Article Sources and Contributors Image Sources. Licenses and Contributors 200 205 Article Licenses License 207 .

A common shorthand for a provided cloud computing service (or even an aggregation of all existing cloud services) is "The Cloud". Cloud Computing visual diagram In the past. Consumer benefits are that software no longer has to be installed and is automatically updated but savings in terms of dollars is yet to be seen. both data and software had to be stored and processed on or near the computer. such as word processing. to the service provider. Evolution.Cloud computing 1 Cloud computing Cloud computing refers to the provision of computational resources on demand via a computer network. Consumers now routinely use data intensive applications driven by cloud technology which were previously unavailable due to cost and deployment complexity. a company owned email. The consumer's computer may contain very little software or data (perhaps a minimal operating system and web browser only). applications. Even those who use web-based email such as Gmail. The term "software as a service" is sometimes used to describe programs offered through "The Cloud". gas. cloud computing fundamentally allows for a functional separation between the resources used and the user's computer. . Centralized and standardized utilities freed individuals from the difficulties of generating electricity or pumping water. An analogy to explain cloud computing is that of public utilities such as electricity. videos. In an extension to that concept. cloud based applications and services may support any type of software application or service in use today. for example. and water. The development of Local Area Networks allowed for a system in which multiple CPUs and storage devices may be organized to increase the performance of the entire system. Since the cloud is the underlying delivery mechanism. Users can store and access personal files such as music. Hotmail. serving as little more than a display terminal connected to the Internet. desktop applications which connect to cloud email can also be considered cloud applications. Hence. without actually possessing the software or hardware. such as Google. Users or clients can submit a task. and bookmarks or play games or do word processing on a remote server rather than physically carrying around a storage medium such as a DVD or thumb drive. The principle behind the cloud is that any computer connected to the Internet is connected to the same pool of computing power. All of the development and maintenance tasks involved in doing so was alleviated. Mozilla Thunderbird or Entourage are making use of cloud email servers. Yahoo. this translates to a reduced cost in software distribution to providers who still use hard mediums such as DVDs. or even an e-mail client program such as Outlook. In many companies employees and company departments are bringing a flood of consumer technology into the workplace and this raises legal compliance and security concerns for the corporation. usually residing outside the local network. in an remote datacenter. With Cloud computing. and files. pictures.

Technical description The National Institute of Standards and Technology (NIST) provides a concise and specific definition: Cloud computing is a model for enabling convenient. The service provider may pool the processing power of multiple remote computers in "the cloud" to achieve the task. and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. in order to make requests to and receive data from the cloud.Cloud computing 2 How it works Cloud computing utilizes the network as a means to connect the user to resources that are based in the 'cloud'. software. and the iPhone App Store. Mac and Windows platforms. hence the term "software as a service" (SaaS). Computation and storage is divided among the remote computers in order to handle large volumes of both. servers. In some cases. or both. while the compute resources are consolidated at a remote data center location. and storage services that do not require end-user knowledge of the physical location and configuration of the system that delivers the services. Most cloud computing infrastructures consist of services delivered through shared data-centers. With 'cloud computing'. which are accessed from a Web browser. depending on the speed of the Internet connection. These tasks would normally be difficult. and extending the reach of business services provided by outsourcing. in other cases entire business applications have been coded using web based technologies such as AJAX. such as netbooks which were created with cloud computing in mind. Parallels to this concept can be drawn with the electricity grid. with a connection to the Internet. networks. With smartphones and tablets on the rise. on-demand network access to a shared pool of configurable computing resources (e. The 'cloud' may be accessed via the Internet or a company network.[5] Cloud computing providers deliver applications via the internet. while the business software and data are stored on servers at a remote location. but specific terms are less often negotiated by smaller companies. especially with limited computing resources and funds. Commercial offerings may be required to meet service level agreements (SLAs). or a company network. and it typically involves provisioning of dynamically scalable and often virtualized resources[2] [3] It is a byproduct and consequence of the ease-of-access to remote computing sites provided by the Internet. storage. data access. where end-users consume power without needing to understand the component devices or infrastructure required to provide the service. cloud services have changed to allow access from any device connected to the Internet.[4] This may take the form of web-based tools or applications that users can access and use through a web browser as if they were programs installed locally on their own computers. Cloud services may be designed to work equally well with Linux. consumption. word processing. The outcome of the processing task is returned to the client over the network. clients only require a simple computer. legacy applications (line of business applications which until now have been prevalent in thick client Windows computing) are delivered via a screen sharing technology such as Citrix XenApp. or computationally intensive work. or even a smartphone.[6] . notable examples include the iTunes Store. thus the client need not purchase expensive hardware or software to handle the task. applications.g. as opposed to actually possessing them. The Cloud may appear as a single point of access for consumers' computing needs. Cloud computing describes a new supplement.. allowing mobile workers access on-the-go. such as backing up of large amounts of data. as in telecommuting. and delivery model for IT services based on Internet protocols. or expensive for an individual user or a small company to accomplish.[1] Cloud computing provides computation. time consuming.

Grid computing — "a form of distributed computing and parallel computing. industry and consumer statistics. Client–server model – client–server computing refers broadly to any distributed application that distinguishes between service providers (servers) and service requesters (clients). Complexity is controlled and the resulting systems are more manageable than their monolithic counterparts. typically bulk data processing such as census. The front end is the part seen by the client. as a metered service similar to a traditional public utility.[11] Characteristics The key characteristic of cloud computing is that the computing is "in the cloud". and financial transaction processing. comprising various computers. typically involves multiple cloud components communicating with each other over application programming interfaces. servers and data storage devices.[9] 5. Architecture Cloud architecture. the computer user. known or static place(s). Mainframe computer — powerful computers used mainly by large organizations for critical applications. Peer-to-peer – distributed architecture without the need for central coordination.[12] the [[systems architecture]] of the software systems involved in the delivery of cloud computing. The back end of the cloud computing architecture is the ‘cloud’ itself."[7] 2. such as electricity. in a reciprocal manner. Utility computing — the "packaging of computing resources.e. . The two most significant components of cloud computing architecture are known as the front end and the back end. such as computation and storage.[8] 3. that is. All the other concepts mentioned are supplementary or complementary to this concept. loosely coupled computers acting in concert to perform very large tasks. with participants being at the same time both suppliers and consumers of resources (in contrast to the traditional client–server model). This resembles the Unix philosophy of having multiple programs each doing one thing well and working together over universal interfaces. service-oriented computing consists of the computing techniques that operate on software-as-a-service. i. This includes the client’s network (or computer) and the applications used to access the cloud via a user interface such as a web browser. Service-oriented computing – Cloud computing provides services related to computing while. the processing (and the related data) is not in a specified. This is in contrast to a model in which the processing takes place in one or more specific servers that are known."[10] 6. whereby a 'super and virtual computer' is composed of a cluster of networked." 4. enterprise resource planning. usually web services and 3-tier architecture.Cloud computing 3 Overview Comparisons Cloud computing shares characteristics with: 1. Autonomic computing — "computer systems capable of self-management. 7.

a question-and-answer service. government and community forms. illusion of infinite supply). will result in dramatic growth in IT products in some areas and significant reductions in other areas. Reddit. a location-based social networking site. the comparison to the electricity industry and the use of public. fast-moving "two-pizza teams" could add new features faster and more easily. The Challenge of the Computer Utility. like most computer networks.[24] By mid-2008. just to leave room for occasional spikes."[26] . Cloud computing extends this boundary to cover servers as well as the network infrastructure. and that which was the responsibility of the user. IBM and a number of universities embarked on a large-scale cloud computing research project. Amongst them also include many corporations that live on Amazon's web services. The cloud symbol was used to denote the demarcation point between that which was the responsibility of the provider. Amazon initiated a new product development effort to provide cloud computing to external customers. which. or control over. Amazon played a key role in the development of cloud computing by modernizing their data centers.[22] In early 2008.[14] Cloud computing is a natural evolution of the widespread adoption of virtualization.. private. online. The actual term "cloud" borrows from telephony in that telecommunications companies. and for the federation of clouds. a site for news-sharing and BigDoor. OpenNebula. service-oriented architecture. from large ones like Pfizer and Netflix to start-ups. Quora. were thoroughly explored in Douglas Parkhill's 1966 book. the technology infrastructure "in the cloud" that supports them.[17] After the dot-com bubble. who until the 1990s primarily offered dedicated point-to-point data circuits. based on the cloud drawing used in the past to represent the telephone network.[18] [19] The first exposure of the term Cloud Computing to public media is by GoogleEx CEO Eric Schmidt at SES San Jose 2006. By switching traffic to balance utilization as they saw fit. they were able to utilize their overall network bandwidth more effectively." Almost all the modern-day characteristics of cloud computing (elastic provision. in the framework of the IRMOS European Commission-funded project. became the first open-source software for deploying private and hybrid clouds. Eucalyptus became the first open-source. including Foursquare. efforts were focused on providing QoS guarantees (as required by real-time interactive applications) to cloud-based infrastructures. provided as a utility.[20] It was reported in 2011 that Amazon has thousands of corporate customers. a maker of game tools for Web publishers. AWS API-compatible platform for deploying private clouds.[15] The underlying concept of cloud computing dates back to the 1960s. In early 2008.[13] and later to depict the Internet in computer network diagrams as an abstraction of the underlying infrastructure it represents.Cloud computing 4 History The term "cloud" is used as a metaphor for the Internet. Gartner saw an opportunity for cloud computing "to shape the relationship among consumers of IT services.. enhanced in the RESERVOIR European Commission-funded project.[21] In 2007. autonomic and utility computing. who no longer have need for expertise in. began offering Virtual Private Network (VPN) services with comparable quality of service but at a much lower cost. Google. were using as little as 10% of their capacity at any one time. Having found that the new cloud architecture resulted in significant internal efficiency improvements whereby small.[16] The first scholarly use of the term “cloud computing” was in a 1997 lecture by Ramnath Chellappa.[23] In the same year. those who use IT services and those who sell them"[25] and observed that "[o]rganisations are switching from company-owned hardware and software assets to per-use service-based models" so that the "projected shift to cloud computing . Details are abstracted from end-users. and launched Amazon Web Service (AWS) on a utility computing basis in 2006. when John McCarthy opined that "computation may someday be organized as a public utility.

.g. etc. • Maintenance of cloud computing applications is easier.[33] Security is often as good as or better than under traditional systems. . without users having to engineer for peak loads.[29] • Device and location independence[30] enable users to access systems using a web browser regardless of their location or what device they are using (e.[31] • Scalability via dynamic ("on-demand") provisioning of resources on a fine-grained. In addition. • Performance is monitored. Pricing on a utility computing basis is fine-grained with usage-based options and fewer IT skills are required for implementation (in-house).Cloud computing 5 Key characteristics • Agility improves with users' ability to rapidly and inexpensively re-provision technological infrastructure resources. PC. because they do not need to be installed on each user's computer. users can connect from anywhere. as the changes reach the clients instantly. in part because providers are able to devote resources to solving security issues that many customers cannot afford.[29] • Multi-tenancy enables sharing of resources and costs across a large pool of users thus allowing for: • Centralization of infrastructure in locations with lower costs (such as real estate. and consistent and loosely coupled architectures are constructed using web services as the system interface. but concerns can persist about loss of control over certain sensitive data. Cloud computing systems typically use REST-based APIs. • Cost is claimed to be greatly reduced and in a public cloud delivery model capital expenditure is converted to operational expenditure.[32] increased security-focused resources.[28] This ostensibly lowers barriers to entry. Private cloud installations are in part motivated by users' desire to retain control over the infrastructure and avoid losing control of information security.[27] • Application Programming Interface (API) accessibility to software that enables machines to interact with cloud software in the same way the user interface facilitates interaction between humans and computers. and the lack of security for stored kernels. etc.[29] • Security could improve due to centralization of data. As infrastructure is off-site (typically provided by a third-party) and accessed via the Internet.. self-service basis near real-time.) • Peak-load capacity increases (users need not engineer for highest possible load-levels) • Utilization and efficiency improvements for systems that are often only 10–20% utilized. the complexity of security is greatly increased when data is distributed over a wider area or greater number of devices and in multi-tenant systems which are being shared by unrelated users. user access to security audit logs may be difficult or impossible.[18] • Reliability is improved if multiple redundant sites are used. electricity. which makes well designed cloud computing suitable for business continuity and disaster recovery.[34] However. mobile phone). as infrastructure is typically provided by a third-party and does not need to be purchased for one-time or infrequent intensive computing tasks. They are easier to support and to improve.

software. Application Cloud application services or "Software as a Service (SaaS)" deliver software as a service over the Internet. pricing. Rather than purchasing servers. data-center space or network equipment. phones and other devices.[42] It facilitates deployment of applications without the cost and complexity of buying and managing the underlying hardware and software layers. global DNS and DDOS protection.[35] [36] [37] [38] [39] . partnering.com| who announced the provisioning of acceleration services.Cloud computing 6 Layers Once an Internet Protocol connection is established among several computers. .[45] Cloud infrastructure often takes the form of a tier 3 data center with many tier 4 attributes. which obviates the need for downloadable patches and upgrades Platform Cloud platform services or "Platform as a Service (PaaS)" deliver a computing platform and/or solution stack as a service. commercially available (i. in either case.e. when in fact they are two different things. and management characteristics • Centralized feature updating. and management of. software. People tend to use the terms "SaaS" and "cloud" interchangeably. enabling customers to access applications remotely via the Web • Application delivery that typically is closer to a one-to-many model (single instance.. multi-tenant architecture) than to a one-to-one model. is essentially useless without it. residing on the cloud. configurations etc. Infrastructure Cloud infrastructure services. clients instead buy those resources as a fully outsourced service. Cloud Desktop as a Service or Hosted Desktop. often consuming cloud infrastructure and sustaining cloud applications. the amount of resources consumed (and therefore the cost) will typically reflect the level of activity. including architecture.. or that is specifically designed for delivery of cloud services and that. also known as "Infrastructure as a Service" (IaaS). used by a client to interact with remote services and perform computer related tasks[40] . Client A cloud client consists of computer hardware and/or computer software that relies on cloud computing for application delivery. hardware. Key characteristics include:[41] • Network-based access to. delivers computer infrastructure – typically a platform virtualization environment – as a service. Suppliers typically bill such services on a utility computing basis. is a term often used to refer to a container of a collection of virtual objects. not custom) software • Activities that are managed from central locations rather than at each customer's site. Examples include some computers. operating systems and browsers.cloudXtech. it is possible to share services within any one of the following layers. eliminating the need to install and run the application on the customer's own computers and simplifying maintenance and support.[43] [44] A recent non-US provider of a large Cloud Platform (over 30 worldwide nodes) is CloudX Technology Group |URL=http:www. assembled from hundreds of virtual machines. IaaS evolved from virtual private server offerings.

The idea was based upon direct comparison with other industries (e.”[50] Hybrid cloud is also called hybrid delivery by the major vendors including HP. the electricity industry) and the extensive use of hybrid supply models to balance and mitigate risks. workstations) utilized and shared in the community are already exploited and have reached their return of investment. allowing local data to be replicated to a public cloud. from an off-site third-party provider who bills on a fine-grained utility computing basis.[55] Private cloud Douglas Parkhill first described the concept of a "private computer utility" in his 1966 book The Challenge of the Computer Utility. self-service basis over the Internet. Combined cloud Two clouds that have been joined together are more correctly called a "combined cloud". Oracle and VMware who offer technology to manage the complexity in managing the performance.[49] Hybrid cloud and hybrid IT delivery The main responsibility of the IT department is to deliver services to the business.[51] A hybrid storage cloud uses a combination of public and private storage clouds. With the proliferation of cloud computing (both private and public) and the fact that IT departments must also deliver services via traditional. A combined cloud environment consisting of multiple internal and/or external providers[53] "will be typical for most enterprises". via web applications/web services. security and/or policy compliance. in-house methods. Examples of community clouds include Google's "Gov Cloud". including multi-core processors. In addition it can be economically attractive as the resources (storage. cloud-specific operating systems and combined offerings. security and privacy concerns that results from the mixed delivery methods of IT services. This option may offer a higher level of privacy. Hybrid storage clouds are often [52] useful for archiving and backup functions. where the hosting infrastructure is a mix between cloud hosting and managed dedicated servers – this is most commonly achieved as part of a web cluster in which some of the nodes are running on real physical hardware and some are running on cloud server instances.[35] [46] [47] [48] Deployment models Public cloud Public cloud or external cloud describes cloud computing in the traditional mainstream sense. the newest catch-phrase has become “hybrid cloud computing.Cloud computing 7 Server The servers layer consists of computer hardware and/or computer software products that are specifically designed for the delivery of cloud services. Another perspective on deploying a web application in the cloud is using Hybrid Web Hosting. The costs are spread over fewer users than a public cloud (but more than a single tenant). IBM. whereby resources are dynamically provisioned on a fine-grained.[54] By integrating multiple cloud services users may be able to ease the transition to public cloud services while avoiding issues such as PCI compliance.[29] Community cloud A community cloud may be established where several organizations have similar requirements and seek to share infrastructure so as to realize some of the benefits of cloud computing. .g.

and interdisciplinary approach to the ideation. commoditization. [58] Therefore. Even within modern utility industries. conceptualization. but are in fact an implementation of a technology subset: the basic concept of virtualized computing. it could not be able to satisfy further requests for service allocations sent from its clients. The Intercloud scenario aims to address such situations. trust. virtualize the resources according to the requirements of the customer and expose them as virtual servers. The data center operators.". "private clouds" are not an implementation of cloud computing at all. The Intercloud The Intercloud[59] is an interconnected global "cloud of clouds"[60] [61] and an extension of the Internet "network of networks" on which it is based. Such form of pay-for-use may introduce new business opportunities among cloud providers if they manage to go beyond theoretical framework. development. and the ability to scale up or down depending upon demand. strategization. generally hosted by third parties. It is a maturing and evolving discipline to facilitate the adoption. operationalization. . If a cloud saturates the computational and storage resources of its virtualization infrastructure. and maintenance of cloud computing. quantifiable.Cloud computing "Private cloud" and "internal cloud" have been described as neologisms. and has also been used to describe the datacenter of the future. interoperability. 8 Cloud engineering Cloud engineering is the application of a systematic. Private clouds have attracted criticism because users "still have to buy. Physically. and governance of cloud solutions. in the background. each cloud can use the computational and storage resources of the virtualization infrastructures of other clouds. the resource may span across multiple servers. the cloud of clouds. These (typically virtualization automation) products offer the ability to host applications or virtual machines in a company's own set of hosts. security.e. Cloud engineering is also known as cloud service engineering. operation. quality of service. This Intercloud will have the dimensions [60] It became popular in 2009[63] of one machine comprising all servers and attendant cloudbooks on the planet. monitoring and billing.[62] The term was first used in the context of cloud computing in 2007 when Kevin Kelly stated that "eventually we'll have the intercloud. and manage them" and thus do not benefit from lower up-front capital costs and less hands-on management. vendor's lock-ins.. Cloud storage Cloud storage is a model of networked computer data storage where data is stored on multiple virtual servers. legal issues. and people who require their data to be hosted buy or lease storage capacity from them and use it for their storage needs. hybrid models still exist despite the formation of reasonably well-functioning markets and the ability to combine multiple providers. the Intercloud raises many more challenges than solutions concerning cloud federation. Nevertheless. leading towards a cloud ecosystem. but the concepts themselves pre-date the term cloud by 40 years. which the customers can themselves manage. the ability to recover from failure. Some vendors have used the terms to describe offerings that emulate cloud computing on private networks. build. These provide the benefits of utility computing – shared hardware costs. rather than being hosted on dedicated servers. i. as well as the study and applied research of the approach. for all intents and purposes. and in theory. industrialization.[56] [57] Enterprise IT organizations use their own private cloud(s) for mission critical and other operational systems to protect critical infrastructures. disciplined. the application of engineering to cloud.[54] essentially "[lacking] the economic model that makes cloud computing such an intriguing concept".[64] The Intercloud scenario is based on the key concept that each single cloud does not have infinite physical resources. productization. standardization. Hosting companies operate large data centers.

which recorded over 10 million phone calls between American citizens. and Verizon. Amazon. providers such as Amazon still cater to major markets (typically the United States and the European Union) by deploying local infrastructure and allowing customers to select "availability zones. lawfully or unlawfully. can monitor at will. 9 Issues Privacy The cloud model has been criticized by privacy advocates for the greater ease in which the companies hosting the cloud services control. This is how Google is able to "manage and meet additional government policy requirements beyond FISMA"[67] [68] and Rackspace Cloud are able to claim PCI compliance.[65] While there have been efforts (such as US-EU Safe Harbor) to "harmonize" the legal environment. calling the requirement "unduly restrictive of competition. the prevalence of open standards and open source may have an impact on the way that public entities choose to select vendors. users may have to adopt community or hybrid deployment modes which are typically more expensive and may offer restricted benefits.g.S.[72] Google[73] and Microsoft[74] ). the "Challenge of the Computer Utility".Cloud computing The concept of a competitive utility computing market which combined many computer utilities together was originally described by Douglas Parkhill in his 1966 book.[70] Many providers also obtain SAS 70 Type II certification (e. the number of trademark filings covering cloud computing brands. 116 cloud computing trademarks were filed. and thus. resulting in a formal rejection of the trademark application less than a week later. In 2009. Google sued. working with AT&T. cloud computing trademark filings increased by 483% between 2008 and 2009.[80] . The "Notice of Allowance" the company received in July 2008 was canceled in August. and trademark [78] analysts predict that over 500 such marks could be filed during 2010. under non-disclosure agreement.[71] Salesforce. On October 29. Dell applied to trademark the term "cloud computing" (U."[79] Scholars have pointed out that. Other legal cases may shape the use of cloud computing by the public sector. Since 2007. Trademark 77139082 [77]) in the United States.[75] Providers typically make this information available on request.[69] Customers in the EU contracting with cloud providers established outside the EU/EEA have to adhere to the EU regulations on export of personal data. but this has been criticised on the grounds that the hand-picked set of goals and standards determined by the auditor and the auditee are often not disclosed and can vary widely.com. 2010. As companies sought to better position themselves for cloud computing branding and marketing efforts. This concept has been subsequently used many times over the last 40 years and is identical to the Intercloud. Department of Interior. HIPAA and SOX in the United States. the Data Protection Directive in the EU and the credit card industry's PCI DSS. beginning in 2005. goods and services has increased at an almost exponential rate. the communication and data stored between the user and the host company.S. and the greater powers it gives to telecommunication companies to monitor user activity. Instances such as the secret NSA program. causes uncertainty among privacy advocates. which opened up a bid for software that required that bidders use Microsoft's Business Productivity Online Suite. Google filed a lawsuit against the U."[66] Compliance In order to obtain compliance with regulations including FISMA.[76] Legal In March 2007.

Thus countries with favorable conditions.[91] Siting the servers affects the environmental effects of cloud computing.[89] There are also concerns about a cloud provider shutting down for financial or legal reasons.Cloud computing 10 Open source Open source software has provided the foundation for many cloud computing implementations. In areas where climate favors natural cooling and renewable electricity is readily available. that promote external management of provided services. an emerging approach to shared infrastructure in which large pools of systems are linked together to provide IT services. private or public. is being developed using cloud computing. there is as of yet no published study to substantiate this assumption.[87] Organizations have been formed in order to provide standards for a better future in cloud computing services.[93] are trying more moderate. [94] . such as Finland. SmartBay. a version of GPLv3 intended to close a perceived legal loophole associated with free software designed to be run over a network. businesses are also worried about acceptable levels of availability and performance of applications hosted in the cloud. The Open Cloud Consortium (OCC)[85] is working to develop consensus on early cloud computing standards and practices. Security The relative security of cloud computing services is a contentious issue which may be delaying its adoption. the Free Software Foundation released the Affero General Public License. the Cloud Security Alliance is a non-profit organization formed to promote the use of best practices for providing security assurance within cloud computing. marine research infrastructure of sensors and computational technology. the environmental effects will be [92] Sweden and Switzerland. It is the very nature of cloud computing based services. One organization in particular. one prominent example being the Hadoop framework. Sustainability and siting Although cloud computing is often assumed to be a form of "green computing".[82] Open standards Most cloud providers expose APIs which are typically well-documented (often under a Creative Commons license[83] ) but also unique to their implementation and thus not interoperable.[86] Issues barring the adoption of cloud computing are due in large part to the private and public sectors unease surrounding the external management of security based services. Some vendors have adopted others' APIs[84] and there are a number of open standards under development. This delivers great incentive amongst cloud computing service providers in producing a priority in building and maintaining strong management of secure services.[88] Availability and performance In addition to concerns about security. which has happened in a [90] number of cases.[81] In November 2007. to attract cloud computing data centers. including the OGF's Open Cloud Computing Interface.

[99] In April 2009. the Infocomm Development Authority (IDA) of Singapore. University of Wisconsin–Madison.[101] designed to encourage research into all aspects of cloud computing.[112] CLOUD 2010 was held on July 5–10. wireless networks. the Electronics and Telecommunications Research Institute (ETRI) in Korea. Deutsche Telekom and 17 other companies formed a nonprofit organization called Open Networking Foundation. Georgia Tech. focused on providing support for a new cloud initiative called Software-Defined Networking. more researchers joined the HP/Intel/Yahoo Open Cirrus project for cloud computing research. University of Minnesota. HP Labs India announced a new cloud-based technology designed to simplify taking content and [106] making it mobile-enabled.Cloud computing 11 Use by Hackers Hackers posing as legitimate customers can purchase the services of cloud computing for nefarious purposes. Called SiteonMobile.[107] In November 2010. data centers and other networking areas. Indiana University. vendors and government organizations are investing in research around the topic of cloud computing. the University of Illinois (UIUC). Spain's Supercomputing Center of Galicia (CESGA by its Spanish acronym).[109] HP Labs Bristol is HP’s second-largest central research location and currently is responsible for researching cloud computing and security. The new researchers are China Mobile Research Institute (CMRI).[114] . University of Utah. the new technology is designed for emerging markets where people are more likely to access the internet via mobile phones rather than computers. MIT.[97] Academic institutions include University of Melbourne (Australia).[98] Joint government.university project designed to enhance students' technical knowledge to address the challenges of cloud computing. even from low-end devices. HP formally opened its Government Cloud Theatre. University of Massachusetts. multi-data center. Karlsruhe Institute of Technology.[110] The IEEE Technical Committee on Services Computing[111] in IEEE Computer Society sponsors the IEEE International Conference on Cloud Computing (CLOUD). Google. In October 2007 IBM and Google announced the multi. Florida On March 23.[95] In 2009.[100] In July 2008. and the Institute for System Programming at the Russian Academy of Sciences (ISPRAS).[108] The demonstration facility highlights high-security. Wayne State. Georgia Tech's Center for Experimental Research in Computer Systems (CERCS) and China Telecom. Carnegie Mellon. University of Washington. HP. among others. University of California. England. Virginia Tech. Verizon. These include password cracking and as a means of launching attacks. 2010.[113] The initiative is meant to speed innovation through simple software changes in telecommunications networks. the Malaysian Institute for Microelectronic Systems(MIMOS). Yale. Purdue University. highly flexible cloud computing based on intellectual property developed at HP Labs.[96] Research A number of universities. 2010 in Miami. IIT Bombay. University of Virginia. Microsoft.[103] In Sept. Yahoo. the National Science Foundation joined the ACCI and awarded approximately million in grants to 14 academic institutions. academic and vendor collaborative research projects include the IBM/Google Academic Cloud Computing Initiative (ACCI). HP. located at the HP Labs site in Bristol. 2011. called Open Cirrus. open source test bed. The aim of the facility is to lessen fears about the security of the cloud.[104] [105] In July 2010. University of Maryland. North Carolina State University.[102] Open Cirrus partners include the NSF. a banking trojan used the popular Amazon service as a command and control channel that issued software updates and malicious instructions to PCs that were infected by the malware. service and data center management. Intel Corporation and Yahoo! announced the creation of a global.

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Kk. html). ssrn.00. amazon. techtarget.1109/ICIW. forbes. but analysts not satisfied" (http:/ / searchcloudcomputing. aspx). Retrieved 2010-12-31. Retrieved 2010-08-22. . com/ 2009/ 09/ google-apps-and-government. Blueprint for the Intercloud – Protocols and Formats for Cloud Computing Interoperability (http:/ / www2. [82] "AGPL: Open Source Licensing in a Networked Age" (http:/ / redmonk. 2010-03-24.org. The Internet is Still Filled with Problems" (http:/ / www. Diamond. Retrieved 2010-08-22. . html). 2009-09-15. thomashelbing. php) [84] "Eucalyptus Completes Amazon Web Services Specs with Latest Release" (http:/ / ostatic. com/ connect/ entry. pp. Googleenterprise. amazonwebservices. Retrieved 2010-08-22.com. [59] Bernstein. com/ news/ 2008/ 072808-open-source-cloud-computing. com/ about-aws/ whats-new/ 2009/ 11/ 11/ aws-completes-sas70-type-ii-audit/ ). 55).289142. [65] Cauley. com/ blog/ eucalyptus-completes-amazon-web-services-specs-with-latest-release). com/ 2010/ 07/ 15/ virtualization-automation-resources-technology-cloud-computing. an Online Merchant. . jspa?externalID=1347& categoryID=112). . Readwriteweb.com. com/ sogrady/ 2009/ 04/ 15/ open-source-licensing-in-a-networked-age/ ). htm). com/ sol3/ papers. Aws. Retrieved 2010-08-22. Retrieved 2010-08-22. com/ archives/ vint_cerf_despite_its_age_the. Retrieved 2010-08-22. Gordon (2009-01-27). . .com.com" (http:/ / trust.com. Morrow. vs.amazonwebservices. com/ company/ press-releases/ gogrid-moves-api-specification-to-creativecommons. forbes. 1109/ ICIW.com. . php?mtcCampaign=2765).com. David. 2009-04-15. Krishna. Monique (2009-05-24). [74] "Securing Microsoft's Cloud Infrastructure" (http:/ / blogs. uspto. Ludvigson. . Thomashelbing.com.net. "NSA has massive database of Americans' phone calls" (http:/ / www. Blogs.com. html). Open Standards. Redmonk. .com. Retrieved 2010-08-22.com.com. Retrieved 2010-08-22. blogspot. doi:10. com/ gfs/ archive/ 2009/ 05/ 27/ securing-microsoft-s-cloud-infrastructure. . Eran (2008-11-04). [67] "FISMA compliance for federal cloud computing on the horizon in 2010" (http:/ / searchcompliance. 2009. rackspacecloud. [69] "Cloud Hosting is Secure for Take-off: Mosso Enables The Spreadsheet Store.amazon. Blogs. 2009-11-17. [60] "Kevin Kelly: A Cloudbook for the Cloud" (http:/ / www.com. blogspot. Retrieved 2010-08-22. technet. News. kk. networkworld. .com. html). TWLINKS29/ TPStory/ Business). php).com. com/ 2010/ 03/ 24/ cloud-computing-trademark-trends/ ). Googleenterprise. cfm?abstract_id=1656616) [81] "Open source fuels growth of cloud computing. "Cutting Through the Cloud Hype" (http:/ / www. Retrieved 2010-08-22. [68] "Google Apps and Government" (http:/ / googleenterprise. . cnet. IEEE Computer Society. Retrieved 2010-08-22. . com/ en/ how-new-eu-rules-data-export-affect-companies-and-outside-eu). 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2010).” Perez. [112] "IEEE International Conference on Cloud Computing (CLOUD)" (http:/ / www.” (http:/ / www.org. Retrieved 2010-08-22. 2011. html?jumpid=reg_R1002_USEN). cloud computing divides IT and security pros" (http:/ / www. computer. Retrieved 2010-03-01" (http:/ / www. 2010 (http:/ / www8. . (http:/ / newenterprise. html [96] http:/ / www. in/ Mobile/ 10-07-09/ HP_Labs_India_offers_SiteonMobile_for_emerging_markets. bloomberg. 2011. (2009-04-20). Google Team on an Enterprise Cloud. com/ d/ cloud-computing/ what-do-if-your-cloud-provider-disappears-508). 2010 (http:/ / www. gov/ news/ news_summ. Networkworld. [88] "Cloud Security Alliance Official web page" (http:/ / www. . (http:/ / www. Retrieved 4 August 2010.in. org/ ) [104] IDG News Service.net. Informationweek.com. Robert (2010-06-16)." May 2008. com/ watch?v=CEIn59JS1aM) [106] "Information Week: "HP Labs India offers SiteonMobile for emerging markets. "HP.. 2011. EcoSeed. . com. Retrieved March 12. 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September 2008. uk/ 2011/ 05/ 14/ playstation_network_attack_from_amazon/ [97] "Cloud Net Directory. "HP. org/ ). [100] "National Science Foundation press release. Hp. IDG News Service\Bangalore Bureau July 2010" (http:/ / www.gov – National Science Foundation (NSF) News – National Science Foundation Awards Millions to Fourteen Universities for Cloud Computing Research – US National Science Foun.gov. "What to do if your cloud provider disappears | Cloud Computing" (http:/ / www. . 2010-02-22. networkworld. Thecloudcomputing. thecloudcomputing. [93] Swiss Carbon-Neutral Servers Hit the Cloud." Retrieved 2010-03-01" (http:/ / www. DataCenterKnowledge. org/ tcsc). hp. Retrieved 2010-08-22." (https:/ / opencirrus. "SmartBay is being developed using Cloud computing." [95] http:/ / www. allthingsd. com/ news/ 2010/ 022210-virtualization-cloud-security-debate. (http:/ / www. DTL#ixzz10oru3Xj0) [105] Open Cirrus Video (http:/ / www. nsf. Web Access Possible On Low Cost Phone. March 23. co. Jalbuena (March 19. nsf. computerworld.com. [98] nsf. Intel and Yahoo on Open Cirrus cloud test bed.” August 2010. cgi?f=/ g/ a/ 2010/ 09/ 27/ urnidgns002570F3005978D8002577AB00480C4E. Retrieved 2010-08-22.” HP News Release. 2008-05-02. com/ news/ 2009/ 042709-burning-security-cloud-computing. "Cloud computing's green paradox" (http:/ / news. Nov. sfgate. . jsp?cntn_id=114686) [99] ""IBM. (http:/ / www.” Arik Hasseldahl. zdnet. Rich Miller Retrieved 2010-04-01" (http:/ / www. Retrieved 2010-08-22. an emerging approach to shared infrastructure in which large pools of systems are linked together to provide IT services. html).com. html). June 2009" (http:/ / www. May 9. org).org. com/ cgi-bin/ article. freehostingcloud. Retrieved 2010-08-22.. Hp. (http:/ / www. 2009). AllThingsDigital.Cloud computing [85] "Open Cloud Consortium. hp. cloudbook. com/ ). [90] Scheier. co. Retrieved 2010-08-22. [103] "Open Cirrus: the Open Cloud Computing Research Testbed. com/ 8301-19413_3-10428065-240. . "National Science Foundation Awards Millions to Fourteen Universities for Cloud Computing Research. html). Cloudbook. . . gov/ news/ news_summ. . "SmartBay pilot information system operational in Galway Bay" (http:/ / ecoseed. (http:/ / www. . Retrieved 2010-08-22. com/ news/ 2011-05-13/ sony-network-said-to-have-been-invaded-by-hackers-using-amazon-com-server. “HP Labs unveils G-Cloud demo facility. Robert L. infoworld. Retrieved 4 August 2010. theregister. . fincloud. Retrieved 2010-08-22. Sept. 2010. Hewlett-Packard’s Head of Research. Open Cloud Consortium. ". youtube. datacenterknowledge. Tab. [107] Technology Review India: “From the Labs: Information Technology. Retrieved 2010-08-22. net/ directories/ research-clouds).com: “Seven Questions for Prith Banerjee." Ribeiro. cloudsecurityalliance. 1999-02-22.computer.org. 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html). [119] "Oracle desperately seeking cloud cred" (http:/ / searchcloudcomputing. Beet. html).au. html). . warns GNU founder Richard Stallman (http:/ / www. co.cloudtweaks.Cloud computing [115] “”. tv/ 2008/ 09/ cloud-computing.com. Monday 29 September 2008 14. Computerworld. 2010-02-10.com/pdf/ContenPodsPdf/ 2010_Grail_Research_Cloud_Computing.Cloud Computing: Fact versus Fog (http://www. Retrieved 2010-08-22. com/ 8301-13953_3-10052188-80.techtarget. Forrester's Frank Gillett Big Tech Companies Have "Cloud Envy"" (http:/ / www. au/ article/ 335674/ oracle_launches_worldwide_cloud-computing_tour/ ). com/ watch?v=f7wv1i8ubng). uk/ technology/ 2008/ sep/ 29/ cloud.tv.Largest Cloud Computing Research Portal (http://www. thestreet. Retrieved 2010-08-22.com. computerworld.com. Searchcloudcomputing. beet. Retrieved 2010-08-22. youtube. techtarget.11 BST 16 External links • Cloud Computing Dashboard and Resources on Academic Room (http://www.sid201_gci1384202. Retrieved 2010-08-22. "Cloud Computing is Hyped and Overblown" (http:/ / www. . Youtube. 2010-02-16. Retrieved 2010-08-22. . . Thestreet.com . [121] "Cloud Computing is Hyped and Overblown. guardian.com. youtube. Youtube. richard. [118] By James Rogers (2009-12-18). computing.academicroom. com.cnet. [122] Cloud computing is a trap. [116] Farber. .com/) . com/ news/ article/ 0. cnet.289142.pdf) • CloudTweaks. Dan (2008-09-26). Retrieved 2010-08-22.com. com/ watch?v=0FacYAI6DY0). .grailresearch.com. html).00. [120] “” (2008-09-29). "Oracle's Ellison nails cloud computing" (http:/ / news. com/ story/ 10649557/ 1/ oracles-ellison-issues-cloud-challenge. stallman) The Guardian. [117] "Oracle launches worldwide cloud-computing tour" (http:/ / www. News. Retrieved 2010-08-22. "Oracle's Ellison Issues Cloud Challenge" (http:/ / www. . "Larry Ellison – What The Hell Is Cloud Computing?" (http:/ / www.com/discipline/ 385837) • Grail Research .

Sweden and England. Modules The system includes modules for: • • • • • • • • • CRM Accounting Invoicing/Ordering Procurement Email Calendar Project Management Content management system E-commerce Features Language support The 24SevenOffice interface supports the following languages: English (UK). Norway. English (US).com [1] 24SevenOffice (Oslo Stock Exchange : TFSO [2]). Accounting standards The accounting module has pre-configured charts of accounts and reports for accounting standards in Norway. . German. the company is currently present in Scandinavia in addition to the UK. is developing and marketing Software as a Service (SaaS) products. 24SevenOffice is a pioneer in the development of Internet based applications and was founded in 1996. Norwegian. 24SevenOffice main product is an integrated CRM and ERP system. Swedish and Danish. a Norwegian magazine. The products are module based which enables customers to select modules based on individual need. Recognition 24SevenOffice has won several awards including the 'Seal of Excellence'[3] at CeBIT and 'Product of the year 2005' by Kapital. Headquartered in Oslo.24SevenOffice 17 24SevenOffice 24SevenOffice Developer(s) 24SevenOffice [1] Operating system Web-based Type Website ERP/CRM 24SevenOffice.

com) Articles • ASPs climb quietly to the summit (http://www. 24SevenOffice is part of the OpenAjax Alliance.com. crm2day.html) • New Internet Banking Model Launched In Norway (http://www. References [1] http:/ / www. Other web-based competitors include Salesforce. Active24. a similar web-based suite of business applications. no/ bedrift/ kundereferanser/ life/ index.zdnet. 24SevenOffice has a comprehensive cooperation with NetClient AS [9]. accounting/invoice and payroll [8] services. Telenor.com/news/crm/119695. org/ member/ wiki/ Members). seal-of-excellence. com/ news/ crm/ 119695. communication and security services.smh.[4] One of the main competitors to 24SevenOffice is NetSuite. com [2] http:/ / www. jsp?messageId=154813) . osloaxess. The company entered partnerships with Active 24 in 2006 [6] and Norwegian telecommunications company. adding 400 customers and launching the company into the Swedish marketplace. (Norway) by Stian Rustad. the main industry group devoted to technologies and Web programming techniques known as Ajax. Stockholm (Sweden) and London (UK).crm2day. no/ index. pdf).com/SAAS/?p=338) . Accessed 2007-01-18 [8] New Internet Banking Model Launched In Norway (http:/ / www. active24.php) • Spotlight shines on SaaS in Europe (http://blogs. netclient.NEW SECURITY FROM TODAY (http:/ / www.[5] History The company was founded in 1996 in Porsgrunn.24sevenoffice. the company listed a base of 1000 customers. Accessed 2007-07-02 [5] OpenAjax Alliance Members (http:/ / www. Traditional software competitors include SAP Business One and Siebel. html). newsweb.com. NetClient provides 24SevenOffice with hosting. telenor. pressrelease. html). org/ winners2004. openajax. In February 2005. SugarCRM and QuickBooks Online. 24SevenOffice. org/ graphics/ CurrentPM2006/ 24SevenOffice. no/ markedsaktivitet/ stockOverview?languageID=1& newt__ticker=TFSO [3] Winners of the European Seal of Excellen in Multimedia 2004 (http:/ / www. Accessed 2007-01-18 [7] Case study: Life Scandinavia (http:/ / www. Accessed 2007-09-24 [6] Active 24 & 24SevenOffice teams up (http:/ / www. 24SevenOffice bought the Swedish competitor Start and Run. no External links • Official homepage (http://www.24SevenOffice 18 Company The company has offices in Oslo and Skien (Norway).[7] In September 2006. php) Accessed 2007-01-18 [9] http:/ / www. and it is listed on the Oslo Stock Exchange on the Oslo Axess list. As of January 2006. Accessed 2007-01-18 [4] OSLO AXESS . 24SevenOffice signed a partnership deal with Fokus Bank and Bluegarden combine banking.au/news/perspectives/ asps-climb-quietly-to-the-summit/2005/08/15/1123957995145.

convert files to PDF online.com is a suite of web applications from Adobe Systems that allows users to create.[7] . file hosting service and desktop publishing software Required Registration Available language(s) English (US and UK). collaborate on and share documents. Blackberry and Android devices. tables. Presentations and ConnectNow online meetings. presentation program. unlimited downloads and unlimited PDF creation options. along with Adobe AIR.Acrobat. Subscription packages are available that offer larger meetings.com 19 Acrobat.[5] An Acrobat. collaborative software. and manage and collaborate in online workspaces. This ID is identical to the one used on Adobe. Tables. A desktop-client version of Acrobat. hold online meetings with others.[3] This client.com based on Adobe AIR is also available from Adobe AIR Marketplace. and presentations. The website offers the following services: File Storage and Sharing. All of these services are available for free. Workspaces. and Japanese[2] Content license Owner Created by Current status Proprietary Adobe Systems Adobe Systems Online Acrobat. upload and share a variety of files with others. with some limitations. French.com mobile client created by scanR for Adobe is also available for iPhone.com URL Commercial? Type of site [1] No Word processor.com and at the Adobe online store. Buzzword word processor.com.[6] Services Users need to sign up for an Adobe ID in order to use these services. German. and therefore some users may already have an account to use at Acrobat. spreadsheet. is bundled with Adobe Reader 9[4] and Adobe Acrobat 9.com Adobe Acrobat.

French and German.rtf) Plain text files (. Document revisions can be managed and changes displayed using the History bar.xml) • OpenDocument Text files (.[8] However. Finnish. footers and endnotes.com Tables is a web-based tool similar to popular spreadsheet applications that allows multiple users to work on shared data sets simultaneously in their browser.com Tables is a beta release.doc. headers.com 20 Buzzword Adobe Buzzword is an online word processor that allows users to create and collaborate on text documents on-line. spell checking. URL links. positioned and resized visually. Data tables can be exported to XLS. US and Canada). Formulas can be used.epub) HTML .txt) Rich Text Format files (. page and line breaks. CSV and PDF formats.odt) • EPUB files (. and define filter views on data.Acrobat. Portuguese (Brazil and Portugal). contacts.[6] Contributors can see who is working on the table cells. Spanish and Swedish.zip) Rich Text Format files (. demonstrating several of the formatting horizontal rulers. etc.docx) • OpenDocument Text files (.[6] Multiple users can be assigned different roles by authors to read. English (UK. Buzzword only supports displaying characters used by Western European languages. document properties such as margin controls. Norwegian (Bokmål and Nynorsk). comment on or co-author a single document collaboratively. review. extended Latin characters can be entered using the Special Characters command. or by entering in a URL to the image to be placed in to the Buzzword document.rtf) Microsoft Word Document files (. .odt) Buzzword also exports to the following file formats:[2] • • • • PDF files (. Switzerland and Switzerland Reformed). sales numbers.[2] As of April 2010. Text features include font and paragraph formatting controls. .zipped files (. Buzzword currently imports: • • • [2] Plain text files (. Italian. schedules. and inserting fields such as document name and last saved date. . Buzzword also includes spell checking for various languages. Images can also be placed. The images can be uploaded from the local computer.doc.docx) • Microsoft Word 2003 XML files (. such task lists. including Danish. Dutch. but are column based. Germany Reformed. by searching for an image from Flickr or Google directly within Buzzword.com Tables Acrobat. lists and tables. French (France and Canada). Acrobat. A screenshot of Adobe Buzzword. Acrobat. features. pdf ) • Microsoft Word files (. German (Germany. which correspond to the "Latin-1" Unicode character set.txt) Buzzword interface currently supports English (US and UK). As of April 2010.

DOC. . Italian. English (US.com accounts can only create a single Shared Workspace. screen-sharing and collaborative remote control of any of the participant's computers with their permission.SXD.com Presentations is used to create.com allows users to embed a preview of their documents into their web pages.SXI. and Swedish. Languages include Danish.Acrobat.com. . A file organizer allows users to tag. Effects can be applied to text and shapes. Images and video can be imported from the local computer.XLS. Switzerland Reformed).[2] The Acrobat. Spanish. limited to the Latin-1 character set.[7] File Sharing Acrobat.com offers an online file-sharing service that allows its users to upload.com Premium Basic subscription can have 5-person meetings. Norwegian (Bokmal. Switzerland. Acrobat. which allows them to manage the files and the Shared Workspace in addition to the original Workspace owner. Portuguese (Portugal. . . layouts. Each user has a 5GB online storage. . An Acrobat. video conferencing.[7] . Canadian).pptx) and exported as PDF. import and organize multiple documents into a Shared Workspace with folders. It allows Acrobat. Finnish. .com Presentations interface is currently available in English only. text notes.com 21 Acrobat.PPT.com users to upload. store and manage a file online so that multiple other users can download them.ODG. Premium Basic accounts can create up to 20 Shared Workspaces.[6] ConnectNow provides text and audio chat.ppt.com Premium Plus subscriptions permit up to 20 people in an online meeting. .ODS. master slides and transitions are supported.STW).[6] Themes. .ODT.ODF. Acrobat. find and organize their files that they upload or are sharing with others. ConnectNow Adobe ConnectNow is a web meeting service that enables users to have online conferences and live collaboration using their web browser and the Adobe Flash Player. German (Germany. along with common graphics files.ODP. . There are several file types that cannot be uploaded and shared on Acrobat. The free version of ConnectNow supports a conference of up to three users.com Workspaces was introduced in March 2010. or restrict access to specific users. . from a Flickr or Google search or via a URL. . Canada). French (France. Brazil). Acrobat. Workspaces Acrobat. Nynorsk). . Premium Plus accounts have unlimited Share Workspaces. Germany Reformed.[6] Adding additional documents does not require resending a link to the file. Acrobat. a list of which can be found here [9].WPD. Presentations can be imported in Microsoft PowerPoint formats (. . Free Acrobat.com Presentations Acrobat.[2] Additionally. edit and share presentations collaboratively with others via a web browser and the Adobe Flash Player.SXW. whiteboard. . It includes a spell-checker for 19 languages.SXC.com also allows users to preview several common file types (.[2] As of April 2010. Dutch. . then share that Workspace of files with multiple members using their email address/Adobe ID.com Presentations is an Adobe Labs release. Members of a Workspace can be administrators. UK.PDF.[2] Users may choose to make a document accessible by anyone by sharing with a URL (web address).

.acrobat. adobe.com FAQ (http:/ / www.com/features. .gif.com product details page (https:/ / acrobat.rtf . .adobe. acrobat.ps.odp. adobe.html) • Adobe Acrobat.sxc. adobe. com/ products/ acrobat/ ) [6] Adobe Acrobat.com subscription plans (http:/ / acrobat.com web service that allows users to convert 5 files with a maximum file size of 100MB to PDF.png References [1] http:/ / www. cfm?event=extensionDetail& extid=1547518) [4] Adobe Reader product details page (http:/ / www. com/ cps/ 404/ kb404144. html) [7] Adobe Acrobat. com/ products/ reader/ ) [5] Adobe Acrobat product details page (http:/ / www.wpd . .com Premium subscription. .[6] Unlimited PDF file conversions are available with an Acrobat.ppt.odt. .ods. html) [8] Buzzword Support for Non-US English Languages (http:/ / kb2.bmp.Acrobat. . com/ features.com/) • Adobe Acrobat. adobe. .txt.xls.odf OpenOffice. com/ acom/ faq/ #fileorganizer External links • Adobe Acrobat.doc.odg.jpeg. com/ pricing. . com/ cfusion/ exchange/ index. com/ acom/ faq/ ) [3] Adobe Acrobat.com blog (http://blogs.sxw.[7] Users can convert the following file types:[2] Text files: Microsoft Office files: OpenDocument files: . .com desktop client on Adobe AIR Market Place (http:/ / www.sxd.stw WordPerfect files: Image files: .com product features (http://acrobat. .org XML files: . .com (http://www. adobe. .prj .com/) .sxi. . com [2] Adobe Acrobat. . html) [9] http:/ / www. . adobe. .com 22 Create PDF Adobe Create PDF is an Acrobat.tiff.

Animoto

23

Animoto
Animoto
Type Founded Headquarters Key people Services Slogan Website Type of site Available in Launched Private August 2006 New York, NY Brad Jefferson, Jason Hsiao, Stevie Clifton, Tom Clifton co-founders software applications | http:/ / animoto. com/ social networking English August 2006

Current status active

Animoto is a web application that produces videos from user-selected photos, video clips and music. Animoto analyzes the provided photos, video clips and music, using them to generate a video similar to a trailer. According to the website, the song is analyzed, producing a unique video every time. The site also claims that no two videos are ever the same.[1] [2] By November 2009, 1 million users had registered at Animoto. Their iPhone application has been installed 300,000 times and two million Facebook users have used the Animoto Facebook application.[3] One year prior, in August 2008, 250,000 users in 150 countries had been registered with Animoto.com.[4] About 10% of users who register at the site end up paying money, so the company has had cash flow since October 2008.[5] Investors of Animoto include Amazon.com, Bruce Livingstone, the founder of iStockphoto & Madrona Venture Group.[3] Some of the founders include former producers at MTV, VH1, Comedy Central & ABC. Animoto utilizes the post-production skills some of the founding team honed while working in television in order to produce online content that is on-par with content found on TV & in film.[2] [6]

History
Animoto was founded on August 2006, and launched as a website on August 14, 2007. Animoto is based in New York, with an office in San Francisco. While attending the SXSW Interactive Festival in March 2008, Animoto launched their own Facebook application.[7] It became a popular way for users to showcase their photos on the social network. The Animoto Facebook application experienced so much viral growth in April 2008, that it became one of Amazon Web Services's cloud computing success stories. By mid-April, Animoto's Facebook application had nearly 750,000 people sign up in three days. At the peak, almost 25,000 people tried Animoto in a single hour.[8] Amazon Web Services's ability to meet the demand of Animoto's viral Facebook application resulted in Amazon.com's eventual investment in Animoto. Jeff Bezos includes Animoto in speeches he gives regarding Amazon Web Services.[9]

Animoto Along with releasing the Animoto Facebook application in March 2008, Animoto was also a YouTube launch partner for YouTube's API. Animoto was integrated with YouTube, allowing users to export Animoto videos directly to YouTube easily.[10] As of August 2009, nearly 250,000 videos have been uploaded to YouTube. On June 2008, Animoto introduced DVD-quality upgrades for users, allowing them to watch their videos on a television. By July 2008, Animoto for Business[11] and Animoto for Education[12] were launched. Animoto for Education gives teachers and students unlimited access to its full-length video making services for free, while Animoto for Business allows for Animoto to be used commercially. Since an overwhelming number of professional photographers started to use the Animoto for Business product, Animoto for Photography [13] was launched in October 2008 at PhotoPlus in New York City. Since launching, Animoto for Photography has attended every national photography convention, including the Professional Photographers of America's Imaging Conference & WPPI. Animoto for Real Estate is another off-shoot of the commercial product, which officially launched at the Inman Connect Conference in San Francisco in July 2009. Animoto's pro-package is a White-label product. In June 2009, the Animoto iPhone app was launched,[14] allowing iPhone users to create video using pictures taken on their phone.[15] In August 2009, Animoto launched the ability to upload video clips, along with still images.[16] This has been the largest advance to the Animoto offering thus far. In April 2011 the company added functionality for Apple TV and AirPlay users. .[17]

24

Awards
Webby Award winner in the "Best Services & Design" category; Webby Award winner - People's Voice Award in the "Best Services & Design" category; SXSW's Interactive Award in the "Best Film/Website" category; BBC's Click "Top Websites of 2008"; PC Magazine's "Top 100 Undiscovered Websites of 2008"; TechCrunch's Crunchies Runner-Up for Best Design [18] Animoto gained considerable press around the Webby Awards, not only due to their win, but because of their speech. The Huffington Post placed the Animoto acceptance speech in their top 12 moments of the Webby Awards Ceremony.[19] Animoto's CFO, Nathan Meagher, wore a wig & disrobed to leopard skin tights in front of a surprised audience & Webby Awards host, Seth Meyers of SNL fame. Eventually screaming "Thank you, New York.... WOOOOO," (due to the 5 word maximum speech limit at the Webby Awards), Animoto grew considerable attention for the outlandish speech.

References
[1] [2] [3] [4] [5] "CNet article on Animoto" (http:/ / news. cnet. com/ 8301-17939_109-10111118-2. html). . "Animoto.com Press Page" (http:/ / press. animoto. com/ about. html). . "Animoto article in USA Today" (http:/ / www. usatoday. com/ tech/ news/ 2009-08-25-online-edit-video_N. html). . "Animoto article in Entrepreneur magazine" (http:/ / www. entrepreneur. com/ magazine/ entrepreneur/ 2009/ january/ 199000. html). . "Animoto article in TechCrunch" (http:/ / www. techcrunch. com/ 2009/ 06/ 17/ animoto-is-already-cash-flow-positive-but-raises-another-round-to-go-to-11/ ). . [6] "Animoto.com's "About Us" section" (http:/ / animoto. com/ company/ ). . [7] "Wall Street Journal article on Animoto's Facebook app" (http:/ / blogs. wsj. com/ buzzwatch/ 2008/ 03/ 18/ chart-climbers-a-buzz-boost-for-a-new-way-to-share-your-photos/ ?mod=googlenews_wsj). The Wall Street Journal. 2008-03-18. . [8] Fitzgerald, Michael (2008-05-25). "New York Times Article on Animoto & Cloud Computing" (http:/ / www. nytimes. com/ 2008/ 05/ 25/ technology/ 25proto. html?_r=2& ref=business& oref=slogin). The New York Times. . Retrieved 2010-04-25. [9] "Jeff Bezos speech at Startup School 2008" (http:/ / www. omnisio. com/ v/ 9ceYTUGdjh9/ jeff-bezos-on-animoto). . [10] "Reuters news link" (http:/ / www. reuters. com/ article/ pressRelease/ idUS132135+ 26-Aug-2008+ PRN20080826). 2008-08-26. . [11] "animoto - for business" (http:/ / business. animoto. com). Business.animoto.com. . Retrieved 2010-01-07. [12] "animoto - for education" (http:/ / education. animoto. com). Education.animoto.com. . Retrieved 2010-01-07.

Animoto
[13] "for photography" (http:/ / animoto. com/ photography). animoto. . Retrieved 2010-01-07. [14] "LA Times Animoto iPhone article" (http:/ / latimesblogs. latimes. com/ technology/ 2008/ 12/ animoto-iphone. html). The Los Angeles Times. 2008-12-23. . [15] "CNet Animoto iPhone article" (http:/ / reviews. cnet. com/ 8301-19512_7-10225496-233. html). . [16] "Mashable Article" (http:/ / mashable. com/ 2009/ 08/ 25/ animoto-video-clips/ ). . [17] "Animoto Adds Even More Features" (http:/ / www. digitalnewsreport. com/ 2011/ 04/ 09-animoto_appple_tv_air_play/ 8552). . [18] "Animoto's Press page" (http:/ / animoto. com/ company/ buzz/ awards). . [19] "Huffington Post Webby recap slideshow" (http:/ / www. huffingtonpost. com/ 2009/ 06/ 09/ webbys-2009-speeches-biz_n_213063. html?slidenumber=11#slide_image). .

25

External links
• Official website (http://http://www.animoto.com/)

Google Apps is free and offers the same amount of storage as regular Gmail accounts." • August 3. In addition to shared apps (calendar. Talk. It contains various apps. docs. videos. • May 24. 2010: Google announced that Google Wave will be available to domains hosted by Google Apps in next generation (only US English). maps. All Google Apps accounts using dot tk domains registered before March 2010 became disabled. 2010: Google Senior Vice President Urs Hölzle announced that Google will cease development of Google Wave. Google Groups.[2] Google Apps for Business.Google Apps 26 Google Apps Google Apps Developer(s) Google Inc. 2009: [5] .[7] • September 15. a venue for third-party. When affected users try to use Google Apps. Google wave is a live. Operating system Any (Web-based application) Type License Website Web productivity tools Proprietary /apps [1] Google Apps is a service from Google providing independently customizable versions of several Google products under a custom domain name. but it did not affect Google Apps for Business (Google Apps Premiere Edition at the time) and Google Apps for Education (Google Apps Education Edition at the time). etc. which is free. History • May 10 2011: The number of accounts for Google Apps (formerly Google Apps Standard Edition) drops from 50 to 10. photos. which can be installed to customize the Google [3] Apps experience for the user. cloud-based applications to supplement Google's own online applications.[4] • Mid-End of 2010: Google started rejecting registration of dot tk domains for Google Apps (Google Apps Standard Edition at that time). there is Google Apps Marketplace. both free and for a fee. is available for an annual fee per user account. 2010: Google opened the Google Apps Marketplace. It features several Web applications with similar functionality to traditional office suites. combines features from the Standard and Premier editions. Google Apps for Education. which is an App "store" for Google Apps users. and more. they get the following message: "This account has been disabled.). shared space on the web where people can discuss and work together using richly formatted text.[6] • March 9. including: Gmail. Google Calendar. which offers additional e-mail storage. Docs and Sites.

2009: Google added theme support to the mail interface. Google added a "Start Page" to [18] 27 . This allows users to add gadgets to their inbox such as 'Offline'. • February 22. 2009: Google added Google Apps to the Google Labs suite. over 7 GB as of August 2008).[15] • October 12. Google Sites allows collaborative editing of web sites and permits users to upload images and videos to their site.Google Apps Google announced that it will provide GovCloud. They are apparently trying to transition new users to using sites instead.[16] [17] • June 2007: Email migration from IMAP email services was added to Google Apps. 2009: Google introduced Google Apps Sync for Microsoft Outlook. all products were unified. • October 2006: Google allowed educational institutions to sign-up for the service as well. At the same time. which was retitled Google Apps For Education. compliance. which will host Google Apps in a separate data environment with enhanced encryption for meeting state and government security standards. enabling companies running Microsoft Exchange Server to migrate their email boxes from Exchange to Google Apps.[10] [11] • April 1. 2007: Google announced that "security. and the online control panel was redesigned. Premier Edition accounts now have 25 GB of space each (previously 10 GB). • September 2008: Google Page Creator and file uploader was removed as an available service for new Google Apps applicants.[9] • June 9. as well as making registration public for all Google Apps services. 2007: Google launched a Premier Edition for enterprise. and message recovery services" from recently-acquired Postini will be integrated into Google Apps Premier Edition. 2009: Google upgraded all of the services under Google Apps from 'Beta' status. Canada. 2009: Google removed the ability to add additional users to Standard Edition domains and limited new standard edition domains to 50 users (a reduction from the previous 100). Ontario.[14] • January 14.[19] • August 2006: Google expanded on this service and developed Google Apps For Your Domain. Later.[12] [13] • January 29.000 users have Gmail and in-browser IM capabilities. 'Tasks'. incorporating more recent Google services. including Google Calendar. 2007: Google announced that e-mail storage for domains using Google Apps would be increasing. policy management. A large implementation of Google Apps is at Lakehead University in Thunder Bay. 2008: Google announced that Google Sites will be available to domains hosted by Google Apps. • December 1. • February 28. and Google Page Creator. Google Talk. where 38. Standard and Education Edition accounts will mirror [2] the Gmail counter (previously 2 GB.[8] • July 7. and 'Vacation Time!'. • October 3. 2008: Google removed the Start Page option for new Google Apps accounts.

Same as Google Apps for Business except for the following: • Free for "accredited not-for-profit 501(c)(3) entities with <3. Limited to sending email to 500 external recipients per day per email account. policy management. In January 2009. which was shortly changed to 100 users.) [26] Limited to sending email to 2000 external recipients per day per email account. and universities" • No ads for faculty.com accounts (over 7500 MB as of September 22. etc. 2010) Text ads standard (can be turned off in each account) Limited to 50 Users within same domain. Existing Standard Edition users before January 2009 kept their old allocation.Google Apps all accounts. • February 2006: Google created Gmail For Your Domain with an invitation-only beta. It is not possible to purchase upgrades for a subset of users: to increase the user limit. and could not request more without payment. users could request to have their user limit increased through a manual process taking (at least) 1–2 weeks for approval. and many of the standard Gmail features.9% e-mail uptime guarantee APIs for Single Sign On. non-profit staff or volunteers [27] Google Apps for Business (formerly Google Apps Premiere Edition) Google Apps for Education (formerly Google Apps Education Edition) . the cap was changed so that all new accounts would receive only 50 users as opposed to 100. It featured 2 GB of e-mail storage. whether they are used or not. staff.[20] Google Apps launched with a default user allotment of 200 users. and the edition features apply to all users accounts in that subscription. [23] Google Apps (formerly Google Apps Standard Edition)[24] (a bit less powerful restrictive than personal accounts [25]) • • • • • • • • • • • • • • • • Free Same storage space as regular gmail.[21] This was confirmed as relating to the launch of the Google Apps commercial reseller program. an upgrade from a "Standard" limit of 50 users to allow up to 60 users would involve paying for 60 users. For example. in addition to the ability their "request" more users. Email attachments cannot be larger than 25 megabytes. Each edition has a limit on the number of users that may be active at any given time.[26] 50 USD/40 EUR/33 GBP / account / year 25 GB space for e-mail / account Text ads optional Integrated Postini "security.[22] The subscription level of a Google Apps edition is billed based on the total number of available users in the Apps account. 24/7 phone support Google Video (Private company version of YouTube. colleges. though these limit requests are now commonly answered with suggestions to "upgrade your subscription". and message recovery services" Conference room/resource scheduling 99. K-12 schools. which is based on their iGoogle service. 28 Differences between editions Google Apps is available in a number of distinct editions. In addition. compliance. subscriptions must be purchased for all accounts. or students • Google may serve ads to accounts not associated with enrolled students.000 users. which allowed Gmail to be used with a custom domain name.

particularly in the public sector. and lifecycle services that might hamper effectiveness in large enterprise environments. customization. Critiques Analyst firm The Real Story Group cited several weaknesses in Google Apps as part of its ongoing evaluation of 26 social and collaboration vendors. Adoption It is not known how many people use the Google Apps platform. Los Angeles. 2009) [2] 29 Other editions • The terms Google for your Domain/Google Apps for your Domain still surface from time to time.[34] The comparative review referenced a lack of administrative. In 2009.Google Apps • Same storage space as regular gmail. whilst those with more than this may apply to Google Apps Premiere Edition at a discounted price. California awarded Google a five-year contract to provide Google Apps services to 34. • Google Apps Team Edition seem to have been a way for using Google Apps without attaching a domain to it [28] and seems to be deprecated. without clear indication if this is a deprecated (or better said. separate) version of Google Apps." [35] Google is making a concerted effort to increase usage. Available services depending on type of Google Account Non-Google address Gmail address Google Apps [29] Free Gmail Google Apps Sync Google Calendar Google Contacts No No No No Yes Higher [30] Yes (Requires domain name) Yes Yes (using Microsoft Exchange) No Yes Yes Yes Yes (Listed as in beta) Google Contacts Sync No Google Docs Google Groups Google Sites Google Tasks Google Video Google Voice Google Wave Google Analytics [32] No No No No No No No No Yes (using Microsoft Exchange) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes [31] Yes Yes Yes No Yes Yes No Yes Yes Some people [33] consider Google Apps (formally Google Apps Standard Edition) as a regression compared to regular Gmail. although a Google blog post in March 2010 claimed that 25 million people had "switched to Google Apps.000 employees.com accounts (over 7500 MB as of September 22.[36] As of early 2011. NGO with less than 3000 users are eligible to Google Apps Education Edition. the City of LA was still in the process of deploying Google Apps after objections from LAPD officials . • Google Apps for Non Profit is not as much an edition as a marketing category.

calling the requirement "unduly restrictive of competition. downloadsquad. google. . Retrieved 2008-05-29. zdnet. [8] "Google to Launch Government Cloud" (http:/ / www. com/ support/ a/ bin/ answer. html). html). [27] "Google Apps Education Edition agreement" (http:/ / www. com/ enterprise/ marketplace/ ). Google sued. The Google Wave Blog. Google Press Center. com/ od/ toolsfortheoffice/ f/ appsteamfaq. google. Google. [22] "Google Apps Blog . . [7] "Google Opens Google Apps Marketplace" (http:/ / www. com/ a/ help/ intl/ en/ admins/ security. . Retrieved 2008-05-29. "Google improves ‘Apps’. Google. 18 May 2010. html). com/ Berlind/ ?p=580). blogspot. [25] http:/ / googleappsmanual. com/ sites/ overview. google. blogspot. com/ apps/ intl/ en/ group/ index. Google. pcworld. . html). com/ 2010/ 08/ update-on-google-wave. Google. html [26] "Google Apps . com/ 2007/ 10/ more-gmail-storage-coming-for-all.ca. . google.[36] On July 22. htm). zadling. google. com/ 2009/ 04/ 01/ gmail-themes-finally-come-to-google-apps/ [13] http:/ / lifehacker. the General Services Administration certified that Google Apps met its GSA's cybersecurity requirements. [5] "Update on Google Wave" (http:/ / googleblog. "More Gmail storage coming for all" (http:/ / gmailblog. Department of Energy's Lawrence Berkeley National Laboratory shifted 5. com/ intl/ en/ press/ pressrel/ apps_postini_20071003. [3] "Google Apps Marketplace" (http:/ / www. html). html). [15] "Google Sites" (http:/ / www. Google Groups do not use the custom domain name . Business and Governement [31] At least for Standards. 2007-10-03. Retrieved 10 March 2010. which opened up a bid for software that required that bidders use Microsoft's Business Productivity Online Suite. . Google. Retrieved 2009-12-14. . Retrieved 2008-05-29. com/ support/ a/ bin/ answer. Premiere" (http:/ / www. [37] In early 2010. html). Retrieved 2008-05-29. . Department of Interior. com/ businesscenter/ article/ 191149/ google_opens_google_apps_marketplace.000 email accounts to Google Apps. really)" (http:/ / googleblog.Google Apps Standard Edition helps groups build community" (http:/ / www. [17] "Google Apps . [24] "Google Apps . readwriteweb. .[36] On October 29. Retrieved 2008-05-29. . . com/ apps [2] Rob Siemborski (2007-10-12). [4] "Helping small businesses start and manage Google Apps for Business" (http:/ / googleenterprise. blogspot. [23] "Google Help Center: Purchase and Renewals" (http:/ / www.50 user limit for new Standard Edition customers" (http:/ / googleappsupdates. com/ Doc?docid=0AZ3anMHF5p_-ZGRnYzJrdmJfNTg1ZHBnbTJiaGM& hl=en& authkey=CN_7t4MJ [30] "Higher" means Premier. com/ google-apps/ google-apps-faq-standard-vs-premiere/ ). Google. Retrieved 2008-05-29. [9] "Google Apps is out of beta (yes. about. com/ 2011/ 04/ helping-small-businesses-start-and. the prevalence of open standards and open source may begin to significantly change way that public entities (which represent some of the worlds' most significant software purchases) choose to select vendors. "Google Apps: Killer software or killer decision?" (http:/ / www. Finally" (http:/ / glamizer. blogspot. etc. com/ 2009/ 06/ 09/ google-apps-sync-for-microsoft-outlook-treads-on-microsoft-exchange/ [11] http:/ / www. html). beginning in 2005. Google. com/ support/ a/ bin/ answer. . . com/ 2009/ 01/ gmail-gets-offline-support-finally. Retrieved 2009-01-29. blogspot. com/ a/ help/ intl/ en/ admins/ education_terms. html). pcworld. com/ 2011/ 03/ why-google-apps-standard-may-be-less. htm [29] Formerly Standard. offers organizations clear path off Exchange. blogspot. py?answer=56904). Google. Notes. google. py?answer=113251). google. Retrieved 2009-07-01. google.[39] 30 References [1] http:/ / www. [20] "Google Apps FAQ: Standard vs. html). com/ 2009/ 07/ google-apps-is-out-of-beta-yes-really. google. Google. [28] http:/ / google. [18] David Berlind (2007-06-25). to GMail" (http:/ / blogs. Retrieved 2008-05-29. .Google Apps surfaced about privacy. . Google. 2010. Zadling. [6] "Google Wave Available for Everyone" (http:/ / googlewave. Google. blogspot. php [12] http:/ / www. google. . 2010. com/ 5192677/ google-apps-adds-support-for-themes [14] "Gmail Gets Offline Support. ZDNet. . Retrieved 3 June 2010. PCWorld. com/ 2009/ 01/ 50-user-limit-for-new-standard-edition. shilpz. [10] http:/ / jkontherun.S. py?hl=en& answer=166862). the U. Google. . and not the other way around https:/ / docs.Additional security and compliance options" (http:/ / www. [16] "Google Adds Postini's Security and Compliance Capabilities to Google Apps" (http:/ / www. Education.S. html). Google filed a lawsuit against the U. [21] "Google Help Center: Standard Edition user accounts" (http:/ / www. html). google. [19] Lee Rickwood (2007-03-23). 4 August 2010. ca/ news/ column/ 8088b6470a01040800f483b40707b39a/ pg1. blogspot.Mail Sending Limits" (http:/ / www. com/ gt/ 724044). govtech. . com/ 2010/ 05/ google-wave-available-for-everyone. ."[38] Scholars have pointed out that. The Google Wave Blog. . com/ archives/ google_and_microsoft_sitting_in_a_tree. html).

scribd.google.networkworld. Amir (July 26. Open Standards. San Francisco. B1. Google Apps Deciphered: Compute in the Cloud to Streamline Your Desktop. USA: Prentice Hall.com/enterprise/marketplace/) .S.txt) [38] Google. • Conner. ISBN 9780137004706. com/ sol3/ papers. ssrn. the United States (http:/ / www. Inc. com/ blog/ btl/ google-los-angeles-hit-speed-bumps-on-move-to-cloud/ 37152?tag=mncol. blogspot. CA: 415 Systems. vs. com/ Reports/ Collaboration/ ) [35] Google Blog stating that 25 million people have adopted Apps (http:/ / googleblog. 2010). Wall Street Journal: p. ISBN 9781440486760.html) External links • Official website (http://http://www. com/ 2010/ 03/ 25-million-people-have-gone-google. com/ support/ forum/ p/ Apps%20Partner/ thread?tid=088d9d3e59bfcdaa& hl=en [34] | title=Enterprise Collaboration & Social Software Vendor Evaluations | accessdate=2011-04-18 (http:/ / www. Google Apps: The Missing Manual. Sebastopol: Pogue Press.Google Apps [32] Real name is "Google Video for Business" and it is different from Google Video (search) [33] http:/ / www. [37] (http:/ / www. and Their Relationship to Microsoft’s Market Dominance (http:/ / papers. google. • Meet the father of Google Apps (who used to work at Microsoft) (http://www. Nancy (2008). html) [36] Efrati. zdnet. ISBN 9780596515799. cfm?abstract_id=1656616) 31 Further reading • Beswick. Scott (2008). com/ doc/ 40513712/ Google-v-US-Complaint) [39] Casson and Ryan.com/apps) • Google Apps Help (http://www. Open Source Adoption in the Public Sector. • Granneman. Getting Productive With Google Apps. realstorygroup.google. "Microsoft Google View To Sell U. Cloud Mail".com/news/2010/ 062210-google-apps-rajen-sheth. James (2009).

Germany. Vista Equity acquired majority ownership of the company in December of 2010. 2009. Illinois[2] with development offices in San Mateo. India. bigmachines.CityLIGHTS Lighthouse Award Finalist 2009. and London.0 Awards – Best Sales Enablement Program[11] 2010 AlwaysOn Top 100 OnDemand – Top 100 Software Companies[12] 2009 Illinois Technology Association . and other business systems. 2009. serving Asia-pacific. The company's software is designed to integrate with existing ERP (Enterprise resource planning). 2010 JMP Hot 100 Software Companies . UK served by BigMachines AG as well as offices in Singapore and Tokyo.Best Privately Owned Software Companies[13] 2008. CRM (Customer relationship management). acquired majority ownership of BigMachines through several transactions starting January 2001.BigMachines 32 BigMachines BigMachines Type Industry Private Computer software IT Services 2000 Deerfield. 2010 AppExchange .com[6] . Co-founder & CEO • • • • • Sales Configuration Quoting Software Proposal Generation B2B eCommerce CRM Integration [1] Revenue Website 18.[4] Vista Equity Partners. Oracle[7] CRM On-Demand.[5] Partners The company has partnered with Salesforce.Best Business Productivity Solution[10] 2010 Sales 2. was founded in 2000 by Godard Abel[3] and is headquartered in Deerfield. a private equity firm based in San Francisco.Best Quoting Tool[6] . Illinois. BigMachines also has European operations with offices in Frankfurt am Main. Awards • • • • • • • 2010 CODiE Award Winner . 2010 Inc 5000 three year consecutive Award Winner[14] [15] 2008.[2] BigMachines.7 million USD (2009) http:/ / www. Vendavo[8] . com BigMachines is a software company. and PROS[9] to provide software applications to these CRM systems. USA Founded Headquarters Number of locations 7 Key people Products Godard Abel. Inc. California and Hyderabad.

com/ BigMachines-reels-in-29-million/ 2110-1017_3-254310. 2010-11-11. bigmachines. [11] "Inside View Customers Dominate Sales and Marketing 2. Retrieved 2011-4-12. 2007[19] Supply & Demand Chain . . [19] "2007 Supply & Demand Chain Executive 100" (http:/ / www. jsp?pubId=1& id=9672& pageNum=2). pymnts. [7] "Oracle Partner Network" (http:/ / solutions.Technology & Business Award[20] 2002 APICS International Conference – Best in Show 2002 Forbes. vistaequitypartners. Inc.Supply & Demand Chain Executive Top 100 2003 Start Magazine . . salesforce. Retrieved 2011-4-12. CNET. inc. sdcexec. com/ View. com/ ?q=company/ bigmachines). Retrieved 2011-4-12. bigmachines. . [9] "PROS and BigMachines Announce Partnership" (http:/ / www. 2007 Manufacturing Business Technology – Top 40 Emerging Software Venders[13] 2004[17] . businesswire. com/ company/ bigmachines). [14] "Inc 500" (http:/ / www. denverpost/ news/ read?GUID=14165850). "Gartner and 1to1 Customer Award Winners: Enterprise CRM Optimization" (http:/ / www. Vendavo. . [20] "BigMachines. . [13] "BigMachines Awards" (http:/ / www. com/ news/ home/ 20040630005618/ en/ BigMachines-Named-Supply-Demand-Chain-Executive-Top).Customer Award for Enterprise CRM Optimization[16] 2005. Denverpost. . com/ NEWS-PRESS/ press-11112010-SalesMarketing.com. de . [16] Jeremy Nedelka (2008-9-8). "Chunchbase" (http:/ / www. Retrieved 2011-4-12. Retrieved 2011-4-12. . com/ start2003. bigmachines. com/ inc5000/ profile/ bigmachines) "Vista Equity Partners" (http:/ / www. vendavo. 5000 List of America’s Fastest Growing Companies for Third Consecutive Year" (http:/ / www. Retrieved 2011-4-12. Inc. siia. 1to1media. inc.BigMachines • • • • • • 2008 Gartner & 1to1 . . [12] "The 2010 OnDemand Top 100 Private Companies" (http:/ / www. 2010-8-5. html).0 Awards" (http:/ / www. sdcexec. com/ pr_061610. [18] "2006 Supply & Demand Chain Executive 100" (http:/ / www. com/ inc5000/ profile/ bigmachines). Pymnts. Retrieved 2011-4-12. . aonetwork. com/ publication/ article. . [5] Melanie Austria Farmer (2001-3-19). com/ pros-bigmachines-announce-partnership. aspx?DocID=31105).com. [15] "BigMachines Featured in Inc. . bigmachines. [6] "SalesForce" (http:/ / appexchange. [8] "Vendavo and BigMachines Announce Partnership" (http:/ / www. [21] http:/ / www. 1to1 Media. bigmachines. net/ CODiEs/ 2010/ finalist_list. com/ online/ article. 2010-8-25. . 2011-1-11. . html).com . asp). Retrieved 2011-4-12. com [22] http:/ / www. Retrieved 2011-4-12. php). Retrieved 2011-4-12. Retrieved 2011-4-12. insideview. 2010-5-22. Retrieved 2011-4-11. wins Start Magazine's Technology & Business Award as Technology Enabler for 2003" (http:/ / www. html). com/ partners/ bigmachines). Retrieved 2011-4-12. . Inc. .Best of the Web Winner[13] 33 External links • Homepage of BigMachines. denverpost. . 2010-6-16. Retrieved 2011-4-12. 2006[18] . . Retrieved 2011-4-12. "BigMachines Achieves Record Growth in First Half of 2010" (http:/ / finance. Retrieved 2011-4-12.EMEA Operations [22] References [1] [2] [3] [4] Inc magazine BigMachines profile (http:/ / www. com/ awards. "BigMachines reels in $29 million" (http:/ / news. Retrieved 2011-4-12. com/ listingDetail?listingId=a0330000001GDyTAAW). com/ mng-denver. com/ bigmachines-featured-in-inc-5000-list-of-americas-fastest-growing-companies-for-third-consecutive-year-20100825005271/ ). Named to the Supply & Demand Chain Executive Top 100" (http:/ / www. cnet. php). jsp?id=8554& pageNum=3). com/ 2010/ OnDemand-Top-100-Competiton). crunchbase. . [21] • Homepage of BigMachines AG . Retrieved 2011-4-12. [17] "BigMachines. . oracle. Retrieved 2011-4-12. php). [10] "2010 CODiE Finalists" (http:/ / www.

com Management Team" (http:/ / www.com.1m and over 1. com/ content/ HostedEmailSecurity. "BlackSpider secures €6. . Websense. In January 2004 Casenove Private Equity invested £4. allowing the organisation to grow into the French and Germany Markets. Retrieved 22 August 2010.200 customers[4] . in Reading. websense. In October 2007 Websense acquired Surfcontrol for appromixately £204m[5] . [8] "Hosted Email Security" (http:/ / www.BlackSpider Technologies Limited 34 BlackSpider Technologies Limited BlackSpider Technologies Limited was a British software company founded in 2002 and subsequently acquired by SurfControl in July 2006. Berkshire. .[2] . com/ releasedetail. .[7] . [4] Will Sturgeon (13 July 2006).6 million investment" (http:/ / www.6m) in the business. com/ research/ stocks/ private/ snapshot. .5m in cash[3] . .com. The Register. [6] http:/ / www. Workbooks.6m ($6. In July 2006. . asp?privcapId=8340418). . aspx). Retrieved 22 August 2010. com/ Management_Team. uk/ 2006/ 07/ 13/ surfcontrol_blackspider_buy/ ). Notes [1] "Bloomberg Business Week" (http:/ / investing. workbooks. SurfControl a UK listed PLC acquired BlackSpider for £19. Retrieved 22 August 2010. [3] John Leyden (23 July 2006). Tornado Insider.the original BlackSpider Management Team including John Cheney left to found Workbooks. co. . theregister. com [7] "Workbooks. "SurfControl Snaps Up Blackspider" (http:/ / www. [5] "Websense Completes Acquisition of Surfcontrol" (http:/ / investor. Retrieved 25 August 2010. "SurfControl Catches Blackspider" (http:/ / www. html). 3 October 2007. businessweek. silicon. These products are now sold by Websense under the brand name Hosted Email Security[8] . com/ technology/ security/ 2006/ 07/ 13/ surfcontrol-catches-blackspider-39160286/ ). tornado-insider. [2] Ruth Bojer (7 January 2004). Retrieved 22 August 2010. cfm?ReleaseID=284577).com [6] a provider of Web Based CRM software for small businesses. Websense. Silicon. Following the acquisition of SurfControl by Websense . workbooks. Products MailControl was the brand name for BlackSpider Technologies email filtering services. asp?id=13151). The Company provided Cloud Computing services for filtering email spam and other malware. UK. History BlackSpider was a startup company founded in 2002 by John Cheney[1] . com/ news/ Article. At the point of acquition BlackSpider had £4m in revenues and an operating loss of £3. Retrieved 22 August 2010. Retrieved 22 August 2010. websense.

3rd October 2007 (http://investor.theregister.tornado-insider.13th July 2006 (http://www.com/releasedetail.uk/).Jan 7th 2004 (http://www.com/technology/ security/2006/07/13/surfcontrol-catches-blackspider-39160286) • John Layden.uk/2006/07/13/ surfcontrol_blackspider_buy) • Websense Investor Release .gov. The Register .companieshouse.silicon.com/news/Article. cfm?ReleaseID=284577) .asp?id=13151/Tornado) • Silicon Article Surfcontrol Catches Blackspider .16th July 2006 (http://www.websense. UK Company Number: 04447164 • Insider Article .co.BlackSpider Technologies Limited 35 External links • Companies House (http://www.

Brightidea 36 Brightidea Brightidea Type Industry Founded Private Enterprise social software 1999 Headquarters San Francisco. Switchboard.com. brightidea.[7] Brightidea also powered the first Cisco I-Prize competition in the fall of 2007. Bosch. [4] Brightidea’s products include. Brightidea currently has over 300 clients worldwide.[5] Founded in 1999. California Key people Matt Greeley Vincent Carbone Innovation management Social network Crowdsourcing Prediction market Brightidea. and Honeywell. Experian.com http:/ / www.[6] Their clients include: Hewlett-Packard. Adobe.[1] Their Software-as-a-service platform supports collaboration and crowdsourced feedback for end-to-end tracking of the innovation process. Bristol-Myers Squibb. com/ Products Website Brightidea is a San Francisco-based company that provides on-demand Innovation management software. Cisco. Harley-Davidson. British Telecom. Emerson. a portal to crowdsource ideas around a business model was supported by Brightidea. and Pipeline. [8] SaveNapster. [9] The CEO of Napster looked to the website for ideas on a business model around online music downloads. [10] Products Innovation Suite [11] WebStorm [12] Switchboard [13] Pipeline [14] External links • Brightidea website [15] . [2] [3] Brightidea was an early pioneer in using the internet to crowdsource product improvements. WebStorm.

Magazine (http:/ / www. com/ switchboard. technologies like RSS and the concept of mashups). such as benchmarking type information. open standards for exchanging data such as XBRL (Extensible Business Reporting Language) and various Semantic Web ontologies enable using data external to an organization. com/ pipeline. com/ webstorm. html) [3] ZDNet (http:/ / www. Business Intelligence 2. brightidea. com/ bus-news/ article." .and browser-based approached to such data. which enables for a flexible. bix [12] http:/ / www. internetnews.0 is most likely named after Web 2.0. among other things. This change is partly due to the popularization of service-oriented architectures (SOA). dynamic querying of real-time corporate data by employees.0 (BI 2.0) is a term that refers to new tools and software for business intelligence. com/ about-us. org/ 2009/ 09/ inside-ciscos-search-for-the-next-big-idea/ ar/ 1) [8] (http:/ / hbr. php/ 459941) [10] (http:/ / www.0 (a focus on user empowerment and community collaboration. as opposed to the proprietary querying tools that had characterized previous business intelligence software.0 Business Intelligence 2. html) [6] Brightidea | About Us (http:/ / www. Also. org/ 2009/ 09/ inside-ciscos-search-for-the-next-big-idea/ ar/ 1) [9] (http:/ / www. and the Semantic Web. which "will give way to context. brightidea. bix [13] http:/ / www. com/ doc/ 1G1-66575000. php?utm_campaign=CMSWire-Blog-Post-Public-Relations& utm_source=Pubic Relations) [2] Inc.0 also implies a move away from the standard data warehouse that business intelligence tools have used. com/ cms/ enterprise-20/ brightidea-wants-to-be-salesforcecom-for-innovation-management-007568. brightidea. com/ products. brightidea. beginning in the mid-2000s. sometimes called "Web 3. com/ blog/ greenfield/ three-tricks-to-innovation-management/ 641) [4] (http:/ / books. com/ books?id=1gwAAAAAMBAJ& pg=PA32& lpg=PA32& dq=icebox+ innovation+ contest+ sears& source=bl& ots=O2JRE897DY& sig=ulC87Tu-Lp9m_RO7LNSvfT0om3s& hl=en& ei=zfwsTLDrNoaUnQft4vX6AQ& sa=X& oi=book_result& ct=result& resnum=1& ved=0CBoQ6AEwAA) [5] NY Times (http:/ / www. brightidea. bix [14] http:/ / www.Brightidea 37 References [1] (http:/ / www. contingency and the need to relate [2] information quickly from many sources. highbeam. nytimes. although it takes elements from both Web 2. composable and adaptive middleware. html) [11] http:/ / www. and a more web. com/ external/ readwriteweb/ 2009/ 01/ 26/ 26readwriteweb-web_tech_help_with_innovation_management. bix) [7] Harvard Business Review (http:/ / hbr. zdnet. com/ magazine/ 20100201/ rounding-up-staff-ideas. brightidea. com/ Business Intelligence 2. google. inc. bix [15] http:/ / www.0" (semantic integration through shared ontologies to enable easier exchange of data). BI 2.[1] According to analytics expert Neil Raden. cmswire. that enable.

generate word clouds that provide a visualization of the “vibe” or sentiment of the business. Users will have the ability to tag specific data elements at various levels (page. Data will have a more direct linkage with action. Finding information will be easier and search results will provide context so that we know when we have the right results. column. “start a discussion”. We will be able to tag interventions or events that have happened and have that appear in the context of the reporting of the data so that over time our collective knowledge about the world will be captured along side the data and artifacts. Post things of interest (reports. Say. such as Twitter. For example. facts and context will be developed through crowdsourcing. the tools will learn what visualizations work best for you and your environment. Anyone . and design an intervention to deal with it. some aspect of the data presentation – row.0: Are we there yet? [3]. we explore it. and “rate or report a problem” will reside alongside the data. 2. Tools will have the ability to create graphic representations of the data based on what it “sees” and displays the best visual display given what it has. data and reports will incorporate narrative context information supplied by users. graphics. Exceptions. “become a follower” of the metric. comments. The ability to detect complex patterns in data through automated analytic routines or intelligent helper models will be built into analytic applications. we understand its root cause. provide supporting information. Our ability to test a hypothesis will be integrated into our decision support systems. Lessons and opportunities: From Facebook the following can be learned: Destination naturally forces people to login and participate.0 has a lot to learn from social media. People will be able to directly act on information. Succinct explanation of the state of the business. blogs etc.) From Twitter the following can be learned: Real-time. Furthermore. Continuous flow of information. Facebook. status about the business. cell. When you see something wrong. 8. widget. Interactions with operational systems. 4. Provides environment for developers to create their own applications. point) or an abstract interpretation of the results. the data will tell you where it is going wrong and why. Business decisions shall be monitored so that interventions and our hypotheses about business tactics will be tagged in the context of the data that measures its effect. we see something in the data. in the white paper Business Intelligence 2. Submit note-worthy information (anything on the web you think is newsworthy) – associate it with data or objects.0 38 Lessons from social media According to president and CEO Greg Nelson. Tags and users comments. Visualizing data and complex relationships will be easier and more intuitive models of info-graphics will become mainstream. 6. From blogs the following can be learned: Information can be interpreted and informally published to a group of interested parties.0 In his 2010 white paper he concludes the following: 1. alerts and notifications will be based on dynamic business rules that learn about your business and what you are interested in. From RSS the following can be learned: Commentary should be available as an RSS feed. BI 2.Business Intelligence 2. Platform evolves through unplanned usage/organic evolution of capabilities. complex event processing. The future of BI 2. lessons and opportunities that BI can learn from social media[4] . 5. requests for information. Search commentary.0 According to president and CEO Greg Nelson the future of BI will see a great change when it comes to BI 2. Similarly. He lists. Reports or data updates could be delivered via RSS feed. continuous flow of decisions. 3. line. data points and graphs annotated with descriptive insight directly along side the results. for example. Decisions. interpretations) to my personal page (things I have discovered. 7.

Greg (2010).Business Intelligence 2. SAS Global Forum 2010. pdf).com. "Business Intelligence 2. johnseelybrown. .0: Simpler.org. Lars (2005).com/pub/a/2006/ 12/13/semantic-wikis-and-disaster-relief-operations.de. "Semantics Help Wall Street Cope With Data Overload" (http://www.xml.pdf).0: Are we there yet?" [5].w3.pdf). John (2006).com. wallstreetandtech. 39 Challenges The question is.com/c/a/Trends/ The-Forecast-for-Cloud-Computing/). johnseelybrown.pdf). . Tony (2008). intelligententerprise. com/ resources/ papers/ proceedings10/ 040-2010.com. Inevitable" (http:/ / www. discussions and commentary as well as a knowledge base of previously answered requests will be key to ensuring collective knowledge and collaboration. johnseelybrown. com/ showArticle. • Seely Brown.com. pdf • Seely Brown. Matt (2006).jhtml?articleID=208700210&pgno=2).maia-intelligence.johnseelybrown. Tim (2006).wallstreetandtech. 10. "Semantic Wikis and Disaster Relief Operations" (http://www.nsf/21ef2ef086df4793c12569eb00586838/bdde6372fb162452c125709a003d9841/). Business Activity Monitoring. "The Agile Dance of Architectures – Reframing IT Enabled Business Opportunity" (http://www.0: Are we there yet?" (http:/ / support.competence-site.johnseelybrown. • Seely Brown. who will add these functions to their Business Intelligence applications and when? And do we need a paradigm shift to make it happen? References [1] Raden. Greg (2010). 9. "Linked Data" (http://www. "Business Intelligence und das Semantic Web (in German)" (http://www. de/wissensmanagement. [2] Raden. • Kontzer. "The Forecast for Cloud Computing" (http://www. w3c. John (2006). process and business event monitoring will allow streamlined operational processes (Business Process Engineering. "Service Grids: The Missing Link in Web Services" (http://www.com. com/data-management/showArticle.pdf). SAS Global Forum 2010. www. Related articles • Berners-Lee.com/Articles/ BI-2-Technology.competence-site. jhtml?articleID=171000640). Greg (2010).html).html?page=1). com/paper_servicegrid. • Haynos. intelligententerprise. intelligententerprise.cioinsight. 0:%20Are%20we%20there%20yet? • Nelson. Soenke (2006). sas. ibm.com/paper_agiledance.com/developerworks/grid/library/gr-soavirt/). "Business Intelligence 2. xml. intelligententerprise. SAS Global Forum 2010. "Start Making Sense: Get From Data To Semantic Integration" (http:/ / www. • Velez. • Ludwig. IBM developerWorks.com. • Mehta. More Accessible. "Break On Through to the Other Side: A Missing Link in Redefining the Enterprise" (http://www. Technical. sas. .0 looking at the same data will see that context when viewed. "BI 2. Sanjay (2008). Neil (2005). "Business Intelligence 2. Business Rules Engineering) and learning models will be applied to organizational flow of data. com/ showArticle.com.sas. • Ziesche. jhtml?articleID=197002610).0 Technology . "Perspectives on grid: Virtualization as a foundation for SOA environments" (http://www. Golda (2008).[[MAIA Intelligence (http://www.com.html)] Perspective"].maia-intelligence. cioinsight. [5] http:/ / support. • Nelson.com/paper_breakonthrough. com/ resources/ papers/ proceedings10/ 040-2010. "Business Intelligence 2.com.org/DesignIssues/LinkedData. Neil (2007). Linkages with unstructured contents such as documents.com/resources/papers/ proceedings10/040-2010.0: Are we there yet?" (http://support. John (2006). .johnhagel.* Nelson. www. [3] http:/ / Business%20Intelligence%202.

aspx?sc_lang=en).Business Intelligence 2.com/resources/papers/ proceedings10/040-2010.whoiswho.com/articles/2010/01/11/ feat-mashups-test-transparency.whoiswho.sas. Brian (2010).0: Are we there yet?" (http://support. Greg (2010). "Intrinsic Motivation Will Play a Major Role (Ulrike Reinhard spoke with John Seely Brown (JSP)" (http://blog. • Nelson. Federal Computer Week.de. "Web mashups put transparency to the test" (http://fcw.de/stories/22598/).0 • Robinson.pdf). 40 Interviews • Reinhard. Ulrike (2008). SAS Global Forum 2010. People • Don Tapscott • David Weinberger . "Business Intelligence 2. blog.

wireframes.jp/) . jp [2] http:/ / cacoo. When an update is made to the diagram. References [1] http:/ / www. UML diagrams and others.com/) • Nulab. flowcharts.cacoo. External links • cacoo. "Cacoo Lets Multiple Users Create Designs Collaboratively And In Real-time" (http:/ / techcrunch.co. TechCrunch. Cacoo features a large stencil set that allows users to create site maps. . any linked images are also updated. mind maps. network diagrams. Inc (http://nulab. Japan based Nulab Inc. com [3] Serkan Toto (6 April 2010). co. nulab. com/ 2010/ 04/ 06/ cacoo-lets-multiple-users-create-designs-collaboratively-and-in-real-time/ ).com (http://www.Cacoo 41 Cacoo Cacoo Developer(s) Nulab [1] Type License Website Diagramming software Free & Paid Subscriptions Cacoo website [2] Cacoo is an Adobe Flash-based real-time collaborative diagramming application created by the Fukuoka.[3] Diagrams created using Cacoo can be linked-to directly from websites and web applications.

[5] . a maker of intrusion detection products and the owner of Snort. including viruses.[3] [4] Both ClamAV and its updates are made available free of charge.19 / January 25.0. scanning a file and identifying a Trojan from the command-line. Linux. Mac OS X. OSF (Tru64) and Solaris. One of its main uses is on mail servers as a server-side email virus scanner. 2011 2. announced on 17 August 2007 that it had acquired the trademarks and copyrights to ClamAV from five key developers.96. 2011 Cross-platform Antivirus software GNU General Public License [www.Clam AntiVirus 42 Clam AntiVirus Clam AntiVirus Clam AV 0.clamav.net] Clam AntiVirus (ClamAV) is a free. Developer(s) Stable release Preview release Operating system Type License Website Tomasz Kojm 0. As of version 0. cross-platform antivirus software tool-kit able to detect many types of malicious software. BSD. Sourcefire. The application was developed for Unix and has third party versions available for AIX. OpenVMS.97 [2] [1] / February 7. running a definition update. HP-UX.96 ClamAV builds and runs on Microsoft Windows.net www.clamav.

In the 2008 AV-Test it rated: on-demand: very poor. most mail file formats. automatic database updater and a scalable multi-threaded daemon. RAR. is Counteragent. A graphical user interface is available in the form of ClamXav. Petite. On Linux and BSD desktops ClamAV provides on-demand scanning of individual files.64% ranking 9 out of 19. . Upack and obfuscated with SUE. OLE2.[3] In most cases it is available through the distribution's repositories for installation. SIS formats.[7] ClamAV is currently tested daily in comparative tests against other antivirus products on Shadowserver. On Linux servers ClamAV can be run in daemon mode. NsPack. a higher rating than some much more established competitors. or packets of data passing through a proxy server (IPCop.[9] Additionally. Bzip2. HTML. false positives: poor.[3] Mac OS X Apple Mac OS X Server has included ClamAV since version 10. servicing requests to scan files sent from other processes. It is used within the operating system's email service.[8] Platforms Linux. directories or the whole PC. Rich Text Format (RTF) and Portable Document Format (PDF).4. MEW.106 virus signatures. Y0da Cryptor. Cabinet. on Mac OS X. Gzip. running on an anti-virus engine from a shared library. In 2010 Shadowserver tested over 22 million samples against ClamAV and numerous other antivirus products. BinHex. CHM. response time: very good. It also supports many document formats. including Microsoft Office. files on Samba shares. Another program which uses the ClamAV engine. on-access: poor. ELF executables and Portable Executable (PE) files compressed with UPX. for example. wwpack32. Working alongside the Eudora Internet Mail Server program. Out of the 22 million samples tested ClamAV scored 76.[3] The application also features a Milter interface for sendmail and on-demand scanning. rootkits: very poor.[3] The ClamAV virus database is updated several times each day and as of 21 August 2010 contained 818. BSD ClamAV is available for Linux and BSD-based operating systems. Counteragent scans emails for viruses using ClamAV and also optionally provides spam filtering through SpamAssassin.Clam AntiVirus 43 Features ClamAV includes a number of utilities: a command-line scanner. These can include mail exchange programs. has an add-on called Copfilter which scans incoming packets for malicious data). It has support for Zip. Tar. Fink and MacPorts have ported ClamAV to the platform too. FSG.[3] [6] Effectiveness ClamAV was included in comparative tests against other antivirus products.

Vista. Unix. the ClamXav application and the ClamAV engine. and provides other unrelated functions.08 running on Ubuntu 9. • Microsoft Windows • ClamWin • CS Antivirus[17] • Graugon AntiVirus[17] . are updated regularly. Unlike ClamWin it includes on-access scanning accomplished through cloud computing. and 7.[11] Graphical interfaces Since ClamAV does not include a graphical user interface (GUI) but instead is run from the command line.04 Jaunty Jackalope • Tiger Cache Cleaner is shareware software which installs and presents a graphic interface for using ClamAV to scan for viruses.Clam AntiVirus 44 OpenVMS ClamAV for OpenVMS is available for DEC Alpha and Itanium platforms. These include: • Linux • ClamTk using gtk2-perl. project is named for the Tk libraries that were used when it began[12] [13] • KlamAV for KDE[14] • Mac OS X • wbmclamav is a webmin module to manage Clam AntiVirus[15] • ClamXav is a freeware port which includes a graphical user interfaces and has a "sentry" service which can watch for changes or new files in many cases.[10] Windows ClamAV for Windows is a joint project of ClamAV and Immunet which provides support for Windows XP.[16] ClamTk 4. clamscan utility. However. There is also an update and scanning scheduler through a cron job facilitated by the graphical interface. a number of third-party developers have written GUIs for the application for various platforms and uses. or Windows. but malware definitions for Mac OS X are updated less often. clamd daemon and freshclam for update. The build process is simple and provides basic functionality. with sometimes up to a year between updates. including: library. ClamXav can detect malware specific to Mac OS X. which reduces the use of local PC memory.

"Team Members" (http:/ / www. clamav. net/ ). . org/ en-US/ firefox/ addon/ fireclam/ ). (May 2006). . net/ about/ team/ ). mozilla. git. clamav. clamav. softpedia. AV-Test GmbH. [19] "ClamWin Antivirus Glue for Firefox" (https:/ / addons. Examples are Clam Sentinel and the free software called Winpooch. . shadowserver.[26] References [1] ClamAV (2007). clamxav. [6] ClamAV (August 2010). . Retrieved 2010-11-09. Alexey (December 2008). "ClamTk README" (http:/ / clamtk. com/ get/ Antivirus/ CS-Anti-Virus.Main Page" (http:/ / klamav. . 2008-01-22. . [12] Mauroni. [4] ClamAV (2007). & #32.2011-01-01. Retrieved 2011-02-09. . [10] Chupahin. process downloaded files with any software and scan the files with ClamWin. . Retrieved 2008-12-25.com" (http:/ / www. libre-entreprise.Clam AntiVirus 45 ClamWin ClamWin is a graphical user interface front end for ClamAV for Microsoft Windows built by ClamWin Pty Ltd. http:/ / www. . Dave (December 2008).git / commit" (http:/ / git. com/ securitywatch/ Results-2008q1. org/ downscan/ ). Retrieved 2008-02-12.org. Git. . additional software must be used. .a=commit.net. Retrieved 2010-11-09.mozdev. scan scheduling. ClamAV. "ClamAV Packages and Ports" (http:/ / www. clamav. org. Retrieved 24 April 2010. . shadowserver. org/ wiki/ pmwiki. dyndns.[20] [21] [22] [23] ClamWin running on Windows XP Patent lawsuit Barracuda Networks is being sued by Trend Micro as of 2008 for its distribution of ClamAV as part of a security package. . labs. "ClamAV for Windows" (http:/ / www. [5] "Sourcefire acquires ClamAV" (http:/ / www. htm).clamav. Retrieved 2008-12-25. . Retrieved 2008-12-25. Retrieved 2010-08-21. The free software community has responded in part by calling for a boycott against Trend Micro. clamav. 2009-03-23. pcmag.[24] Trend Micro claims that Barracuda's utilization of ClamAV infringes on a software patent for filtering viruses on an Internet gateway. org/ en-US/ firefox/ addon/ 771). . [20] "Download Scan" (http:/ / downloadstatusbar. net/ README). net/ about). 2005-08-19. Retrieved 2008-04-15. Dave (October 2008). Plugins for Mozilla Firefox which use ClamWin to scan downloaded [18] [19] Several other extensions allow users to files are also available. [18] "FireClam: Use ClamAV to scan Firefox downloads for viruses" (https:/ / addons. [13] Mauroni. 2011-02-07. shtml). . net/ download/ packages/ ). Retrieved 2008-12-31.[25] Barracuda Networks counter-sued with IBM obtained patents in July of 2008. sourceforge. org/ 2007/ 08/ 17/ sourcefire-acquires-clamav/ ). org/ ). Retrieved 2008-12-25. and an add-in for Microsoft Outlook. [17] "CS Anti-Virus description" (http:/ / www. "ClamXav. [15] "wbmclamav project" (http:/ / wbmclamav. [14] KlamAV F. Retrieved 2009-11-02. sourceforge. "ClamTk Virus Scanner" (http:/ / clamtk. Retrieved 2008-12-25. [7] "Anti-virus comparison test of current anti-malware products. org/ clamav/ ). mozdev. Retrieved 2008-12-30.com (undated). com/ ). clamxav. The boycott has been endorsed by the Free Software Foundation. To provide on-access scanning (scan when a file is read or written). Firefox Addons. clamav. net/ lang/ en/ about/ win32/ ). Retrieved 2008-02-12. Retrieved 2009-01-24. clamav. . mozilla. .com (November 2008). Softpedia. com/ ). . Downloadstatusbar. Retrieved 2008-12-26.com. Q1/2008" (http:/ / blogs. sourceforge.h=19a4d3cd13f320e3b45e5b40307a32725e7871ed). [9] ClamXav. automatic updates. "Latest Stable Release" (http:/ / www. Retrieved 2011-03-22. context menu integration to Explorer. [2] "projects / clamav-devel. net/ gitweb?p=clamav-devel. . "KlamAV . "About ClamAV" (http:/ / www. Firefox Addons. [16] ClamXav. [8] "ShadowServer Yearly Stats" (http:/ / www. Features include on-demand (user started) scanning. net/ ). "ClamXAV. php/ Stats/ VirusYearlyStats). [11] ClamAV (April 2010). 2007-09-17. [3] ClamAV (2007). . "Clam AntiVirus OpenVMS Project News" (http:/ / clamav.com" (http:/ / www. net/ ).

[23] ClamWin Pty Ltd (2009). Retrieved 2009-03-13.com.net) • Sourcefire website (http://www. Extensions. [24] "Trend Micro patent claim provokes FOSS community.Clam AntiVirus [21] Download Statusbar (https:/ / addons. 2008-02-11. fsf. com/ feature/ 126851).geckozone. . "About ClamWin Free Antivirus" (http:/ / www. . .org. geckozone. com/ content/ view/ 71/ 1/ ). Retrieved 2008-02-12. [25] "Boycott Trend Micro" (http:/ / www. Free Software Foundation. mozilla.emailbattles. org/ en-US/ firefox/ addon/ download-statusbar/ ) [22] "Safe Download" (http:/ / extensions. . ars 46 Further reading • An interview with ClamAV founder Tomasz Kojm (http://www. [26] http:/ / arstechnica. 2008-02-11. leads to boycott" (http:/ / www. org/ SafeDownload).com/) .clamav. Retrieved 2008-02-12. com/ open-source/ news/ 2008/ 07/ barracuda-bites-back-at-trend-micro-in-clamav-patent-lawsuit.sourcefire. clamwin. html). Retrieved 2010-11-09.com/archive/battles/ virus_aabejfhaib_ag/) External links • Official website (http://www. Linux. org/ blogs/ community/ boycottTrendMicro. linux.

Users can also add new applications through a feature known as the "Marketplace". calendar software. Sweden Key people Website Daniel Arthursson. Cloud Drive. Today CloudMe is a consumer service.com [3] CloudMe (formerly icloud) is an online computer. CEO xcerion. Desktop. History Xcerion was founded by Daniel Arthursson in November 2001.CloudMe 47 CloudMe CloudMe Developer(s) Xcerion AB Stable release 3. the service is provided in a free version (3 GB storage). and a premium version without advertisements and 100 GB storage.[4] Using a SaaS model. It is accessible from both desktop operating systems and mobile operating systems using WebDAV.33 Kobe Type Website Web application CloudMe website [1] [2] CloudMe social Xcerion AB Type Founded Private 2001 Headquarters Linköping. webmail. The CloudMe service is owned and developed by Xcerion. a model often called freemium. The CloudMe service includes several web-based applications. expanding mobile access beyond WebDAV. file sharing. . photo editor. In June 2010 a mobile version for iPhone and Android web browsers was released. like an operating system running in the cloud with an AJAX-based remote web desktop. The CloudMe service is powered by Xcerion XML Internet OS/3 (XIOS). which initially was developed to be a user interface on top of an enterprise Service-oriented architecture with XML Web Services and a rapid development tool for rich SaaS applications. media player. Artifacts of CloudMe are. a Swedish company. Features CloudMe features a cloud-based storage with a desktop-like remote management interface. and open server API for developers. Firefox and Google Chrome. The CloudMe cloud computing service was launched in public beta in April 2009 and in December 2009 the premium version with 100 GB storage was launched. instant messenger and IDE. CloudMe is compatible with a variety of web browsers like Internet Explorer. including an integrated office suite. The desktop and its applications are translated by its users to 30 languages. CloudMe Social community.

cloudme. storagenewsletter. com/ http:/ / my.CloudMe 48 References [1] [2] [3] [4] http:/ / www.cloudme. com/ http:/ / xcerion. cloudme.Swedish Start-Up Xcerion Offering 100GB Online for iPhone (http:/ / www. com/ news/ security/ icloud-premium-iphone) External links • CloudMe (http://www. com Storage Newsletter .com/) .

Windows Equinox (OSGi) Cloud computing Proprietary /developers/ [1] Cloudsoft Monterey is platform as a service (PaaS) software developed by Cloudsoft Corp to provide Intelligent Application Mobility across multiple Cloud computing environments. It currently supports vCloud.0 / 2 May 2011 Java. com/ [3] http:/ / twitter.Cloudsoft Monterey 49 Cloudsoft Monterey Cloudsoft Monterey Intelligent Application Mobility Developer(s) Initial release Stable release Written in Operating system Platform Type License Website Cloudsoft Corp 2009 3. Amazon EC2 and GoGrid as well as private clouds using the jclouds Cloud API. com/ developers/ [2] http:/ / www. The application is written in Java using the Equinox OSGi framework with configuration DSLs written Groovy. cloudsoftcorp. cloudsoftcorp. com/ cloudsoft .2. OS X. a management console and the Monterey management and network nodes which run the mobile application logic External links • Cloudsoft Corp Web Site [2] • Cloudsoft Monterey [3] on Twitter References [1] http:/ / www. Groovy Linux. The main components are an Eclipse based development studio tool and plugin for developers.

is a cloud application service that enables users to backup. operated by eCareme Technologies. German.(A member of ASUS Group). and Eee Box). Spanish. asuswebstorage. Italian. Functionality • • • • • Online backup File Sync Access files from any internet-connected device Share One Time Password(OTP)(paid) In order to enhance data protection for subscribers. it offers 2GB free space of online storage. Inc. and share files across PC. This allows ASUS WebStorage subscribers access to their account anywhere on the go without the risk of exposing their personal data to hackers. Eee Top. sync. every user can gain up to 10GB free space by referring ASUS WebStorage to others. Inc. Japanese. Pad. French. Started in 2010. By adding a dynamic security code to the original user password. com/ ASUS WebStorage ASUS WebStorage. 2011. September 2008 Development status Active Operating system Available in Type License Website Cross-platform English. and Smartphone. It is now preloaded on ASUS NB. Eee PC. ASUS WebStorage OTP Authentication provides double protection for all personal data stored in the cloud service. it reaches four million users and gets ISO 27001 certification in February.Motherboard and Eee product lines(Eee Pad. Chinese. For non-ASUS users. According to its news release.ASUS WebStorage 50 ASUS WebStorage ASUS WebStorage Developer(s) Initial release eCareme. . Portuguese. ASUS WebStorage launches ASUS WebStorage One Time Password Authentication (ASUS WebStorage OTP Authentication) to provide users with advanced online security protection. Korean Remote backup service Closed source (Windows & Linux ) http:/ / www. Russian.

asuswebstorage. com/ .S. ASUS WebStorage uses AES to guarantee users’ data confidentiality. Similar Services • • • • • • • • ADrive Dropbox Mozy SugarSync Syncplicity Ubuntu One Windows Live Mesh Windows Live SkyDrive External links • Official website [1] • ASUS WebStorage Blog [2] • ASUS WebStorage Forum [3] References [1] http:/ / www. government to protect classified information.ASUS WebStorage 51 Security • Data Encryption (AES) Advanced Encryption Standard (AES) was established by National Institute of Standards and Technology (NIST) and adopted by the U. com/ [3] http:/ / forum. asuswebstorage. asuswebstorage. com/ [2] http:/ / blog.

[13] Houston founded Dropbox. German (beta). Mac OS X. iPhone. that uses cloud computing to enable users to store and share files and folders with others across the Internet using file synchronization. There are a total of 10 clients. GPLv2 open source (Linux nautilus) [6] Type License Website Dropbox is a Web-based file hosting service operated by Dropbox.[14] . bugs. It was founded in 2007 by Drew Houston and Arash Ferdowsi as a Y Combinator startup. founder Drew Houston conceived the idea after repeatedly forgetting his USB drive while he was a student at MIT. including versions for Microsoft Windows. Inc. Dropbox uses the freemium financial model and its free service provides [10] The service's 2 GB of free online storage. September 2008 (May 4. and a web-based client for when no local client is installed. History According to Dropbox.[7] There are both free and paid services. Mozy. Ubuntu One. iPad and BlackBerry. each with varying options. Spanish (beta). ZumoDrive and SpiderOak." He began making something for himself. [5] French (beta) Online backup service Closed source (Windows & Mac clients and Linux dropbox daemon).[8] In comparison to similar services. Japanese (beta). SugarSync. in 2007. [11] [12] major competitors include Box. or just made me think too much. 2011 [ +/− [1] ) [ +/− [2] ] [3] ] Development status Active Written in Operating system Available in [4] Python Cross-platform English.Dropbox (service) 52 Dropbox (service) Dropbox Developer(s) Initial release Stable release Preview release Dropbox.[9] as well as versions for mobile devices. He says that existing services at the time "suffered problems with Internet latency. Inc.net. an annual technology conference. and Linux (official and unofficial). Inc. such as Android. Dropbox offers a relatively large number of user clients across a variety of desktop and mobile operating systems. large files. and shortly thereafter secured seed funding from Y Combinator. Windows Phone 7. Users who refer Dropbox to others can gain up to 8 GB of free storage.[7] Dropbox officially launched at 2008's TechCrunch50. but then realized that it could benefit others with the same problem.

[7] In January 2010 Dropbox had more than 4 million users. There is also a web services and browser extensions called cloudHQ for Dropbox[38] which allows Dropbox users to synchronize Google Docs with files in Dropbox storage and also to edit Dropbox documents in the browser.[15] Dropbox is based in San Francisco.[28] It also uses SSL transfers for synchronization and stores the data via AES-256 encryption. "dropbox.[22] The version history is limited to 30 days.[14] In 2009 Dropbox hired Adam Gross.com" until October 2009. and is funded by Sequoia Capital. Dropbox only uploads the pieces of the file that are changed when syncing. These addons are both in the form of web services such as SendToDropbox[36] (which allows users to email files to their Dropboxes) and desktop applications such as MacDropAny[37] (which allows users to sync any folder on their computer with Dropbox). remote application launching and system monitoring. and by issuing a fake DMCA takedown notice.[15] Starting in mid-2009. files uploaded via the web site are limited to a maximum of 300 MB per file.[26] Dropbox uses Amazon's S3 storage system to store the files[27] and SoftLayer Technologies for its backend infrastructure. enabling more than one person to edit and re-post files without complications of losing its previous form.[20] [21] Dropbox's version control also helps users know the history of a file they may be currently working on.[30] [31] [32] [33] [34] [35] Add-ons There are a large number of official and unofficial Dropbox addons that are available. password management.[17] Users may also upload files manually through a web browser. mostly created by the Dropbox community.. they began releasing new features gradually to help measure customer interest. It supports revision history. such as FTP and e-mail attachments.[39] . such as Maemo and Symbian. from the domain squatter its ownership was under. and as a free Web hosting service.com". when they acquired their current domain. A paid option for unlimited version history called "Pack-Rat" is available. so files deleted from the Dropbox folder may be recovered from any of the synced computers. Inc. Dropbox includes the content of shared folders when totaling the amount of space used on the account. There are also a number of client applications for operating systems that Dropbox does not officially support.[25] To prevent free users (who get 2 GB of free storage) from creating multiple free accounts.[24] Though the desktop client has no restriction on individual file size. it can be an alternative to couriering physical removable media.[23] The version history is paired with the use of delta encoding technology. An open source tool called Dropship provides unauthenticated access to Dropbox-hosted files by using the Dropbox API to access files by their hash. a former Salesforce veteran.[29] Power users have devised a number of innovative uses for and mash-ups of the technology that expand Dropbox' functionality. These include: sending files to a Dropbox via Gmail. if a file in a user's Dropbox folder is changed. and other traditional forms of file transfer. Dropbox has attempted to squash this project by requesting its suspension where it was being hosted.[19] While Dropbox functions as a storage service.Dropbox (service) Due to trademark disputes between Evenflow (Dropbox's parent company) and Proxy.[16] 53 Functionality The Dropbox client enables users to drop any file into a designated folder that is then synced with Dropbox's Internet service and to any other of the user's computers and devices with the Dropbox client. a Lean Startup technique. and Amidzad. as Senior Vice President of Marketing and Sales. Accel Partners. its focus is on synchronization and sharing. To conserve bandwidth and time. using Dropbox to sync IM chat logs. Dropbox's official domain name was actually "getdropbox.[18] Through these usages. BitTorrent management. though Houston has stated that Dropbox may switch to a different storage provider at some point in the future.

. Retrieved 2010-09-06. References [1] [2] [3] [4] Stable Release . com/ topic. Kevin (2008-10-17). Wall Street Journal. . for the KDE desktop environment. . Box.net takes online file storage collaborative. "Philosophy Helps Start-Ups Move Faster" (http:/ / online. . wikipedia. French (http:/ / forums. Macworld's 2009 Editor's Choice Award. [5] Web Beta for Japanese.000 user milestone. The New York Times. The Dropbox Blog. com/ 5064688/ free-online-storage-feature+ by+ feature-comparison-chart). Retrieved 2010-04-22.31 .000. . "Dropbox Acquires The Domain Everyone Thought It Had: Dropbox. Retrieved 25. dropbox. TechCrunch. has since been mirrored widely[56] . com/ [7] "About Dropbox" (https:/ / www. dropbox. Retrieved 2010-04-26. Inc. Lifehacker. David (2009-02-05). dropbox.2011. and it has been nominated for a 2010 Webby Award. and unofficial include the open source KDropbox. com/ web/ news/ 2009/ 02/ boxnet-takes-online-file-storage-collaborative-social. French.[51] Criticism Dropbox has been criticized for not supporting the ability for users to use their own AES-256 keys. Pui-Wing (2010-05-20). and The Washington Post—for its simple design and ease of use.[46] [47] [48] [49] Dropbox has been called one of the 20 best startups of Silicon Valley. Retrieved 2011-03-03. html). and for the 2010 Mac Design Awards by Ars Technica. . The Dropbox Blog.net is fundamentally similar to Dropbox. com/ article/ NA_WSJ_PUB:SB10001424052748704635204575242543105830072. [9] Official clients include 32. Apple's iDisk. "Box.[42] [43] [44] [45] It has also received several awards. Windows Live SkyDrive. org/ wiki/ Template%3Alatest_preview_software_release%2Fdropbox?action=edit& preload=Template:LSR/ syntax "6 Lessons From Dropbox . .Spanish. com/ pricing). TechCrunch. including the Crunchie Award in 2009 for Best Internet Application.[52] and for automatically signing in.[50] Drew Houston of Dropbox was called the best young tech entrepreneur by Business Week. Dropbox has reserved the right to delete or remove any file from users' accounts if it violates the DMCA. Retrieved 2010-04-22. and defamatory content. [11] Purdy. Retrieved 2010-04-26. [12] Chartier." [8] "Official Dropbox Pricing Page" (https:/ / www. Spanish. wikipedia. com/ help/ 54).Dropbox (service) 54 Copyright issues Dropbox has agreed to abide by the DMCA copyright guidelines and therefore it has dissuaded its users from uploading copyrighted content to Dropbox's servers. social" (http:/ / arstechnica.[54] [55] The software. Dropbox. com/ about). Robin (2010-01-20). and received seed funding from Y Combinator. com/ ?p=23).03. [14] Kincaid. . Inc. and a wealth of online file storage competitors.[41] Reception Dropbox has been praised by many publications—including The Economist." [13] Ying. Ars Technica. Japanese support (http:/ / forums. php?id=36538) http:/ / en. dropbox. php?id=28976) [6] https:/ / www.1. German. Retrieved 2010-04-22. com/ 2010/ 01/ 20/ dropbox-4-million-user/ ).One Million Files Saved Every 15 Minutes" (http:/ / highscalability. "Dropbox Announces 4 Million Users." [16] Tam. known as Dropship. Dropbox. . Jon (2009-02-05). html). being unable to sync files that are in use or locked (although this has been fixed in the 0. Jason (2009-10-13). [15] Wauters. ars).[53] Dropbox was also criticized widely for their use of a fake DMCA takedown notice in an attempt to kill off an open source software project that took advantage of security flaws in their API. "Free Online Storage Feature-by-Feature Comparison Chart" (http:/ / lifehacker. PC Magazine. .1.[40] Dropbox also dissuades its users from uploading pornographic. Retrieved 2010-04-24. dropbox. "File sharing and synchronization service provider Dropbox this morning announced that it has passed the 4. . German. .and 64-bit builds.. "As a quick primer. dropbox.x series of clients). wsj. Retrieved 2010-04-25.com" (http:/ / techcrunch. racist.8. Hires A VP From Salesforce" (http:/ / techcrunch. com/ blog/ 2011/ 3/ 14/ 6-lessons-from-dropbox-one-million-files-saved-every-15-minu. org/ wiki/ Template%3Alatest_stable_software_release%2Fdropbox?action=edit& preload=Template:LSR/ syntax http:/ / en. "Meet the Team! (Part 1)" (http:/ / blog. dropbox. "Dropbox was founded by Drew Houston and Arash Ferdowsi in 2007. com/ topic. [10] "How do I earn bonus space for referring friends to Dropbox?" (https:/ / www. com/ 2009/ 10/ 13/ dropbox-acquires-the-domain-everyone-thought-it-had-dropbox-com/ ).

." [29] "Dropbox Features" (http:/ / www. however. . Retrieved 2010-04-26.. Retrieved 2010-05-27. nytimes. Retrieved 2010-05-27. com/ 5063176/ how-to-use-dropbox-as-the-ultimate-password-syncer). net/ writing-tools-dropbox). . Retrieved 2009-10-24. com/ article2/ 0. Retrieved 2010-10-12. maximumpc. "Throw your stuff in Dropbox" (http:/ / www." [26] "Will joining someone else's shared folder use my quota?" (https:/ / www. Dropbox. [42] "There's room yet in the cloud" (http:/ / www.. dropbox. . . com/ terms#dmca).Integrate Dropbox and Google Docs" (http:/ / cloudHQ. PC World. TechCrunch. washingtonpost. Inc. "Use Dropbox to Monitor Your Computer Remotely" (http:/ / lifehacker. macworld." [28] Drager." [25] "Is there a limit or maximum to how big my files can be?" (https:/ / www." [41] "Dropbox Terms of Service" (http:/ / www. LifeHacker. Whitson (2010-05-25).00. The New York Times. . com/ help/ 7). LifeHacker. com/ help/ 11). Retrieved 2010-04-15. ars/ post/ 20080914-how-dropbox-ended-my-search-for-seamless-sync-on-linux. "Before transferring a file.. including removal of the challenged content from the Site. . . Retrieved 2010-04-15. Dropbox. com/ ). . Retrieved 2010-04-25. Inc. com/ 5528104/ use-dropbox-to-share-and-host-your-web-site). Maximum PC. "Dropbox" (http:/ / www. com/ tag/ dropbox-review-invites-and-7-questions-with-the-founder/ ). Dropbox FAQ. . "We may not be on s3 forever. [24] "Does Dropbox always upload/download the entire file any time a change is made?" (https:/ / www. makeuseof.3). retrieved 2011-04-27 [40] "Dropbox DMCA Policy" (http:/ / www. Edward (2009-03-25). Retrieved 2010-04-26. com/ article/ 149058/ dropbox_file_sync_service. "How to Use Dropbox as the Ultimate Password Syncer" (http:/ / lifehacker. .com. Retrieved 2010-05-27. [30] Alex Castle. Dropbox. Retrieved 9 February 2010. dropbox. Inc. "Upon receipt of Notice as described below. com/ help/ 8).. [33] Gordon. it deems appropriate. html). . Retrieved 2009-02-13. [38] "cloudHQ for Dropbox . com/ 397778/ dropbox-syncs-and-backs-up-files-between-computers-instantaneously). dropbox. . Macworld. "15 Hacks Every Dropbox User Should Know" (http:/ / www. The Economist. [18] Scott Dunn. com/ 2009/ 01/ 18/ business/ 18novel. . [37] "DropboxAddons/MacDropAny . [35] tehdavid (2010-04-30). Dave (2010-03-17). Retrieved 2010-01-01. com/ 5547714/ launch-applications-remotely-with-dropbox-and-autohotkey). . in its sole discretion. "Use Dropbox to Share and Host Your Web Site" (http:/ / lifehacker. Retrieved 2010-05-07. [31] "15 Advanced Dropbox Hacks" (http:/ / storecrowd. [47] "25th annual Editors' Choice Awards: the complete list" (http:/ / www. html). Retrieved 2008-09-24. . and will build our own store in addition. com/ 5541713/ use-dropbox-to-monitor-your-computer-remotely). economist. com/ article/ 144949-2/ 2009/ 12/ editorschoice2009. Retrieved 2010-05-27. Dropbox FAQ. . . and 7 Questions with the Founder" (http:/ / www. com/ blog/ dropbox-hacks/ ).net. com/ 2011/ 04/ 25/ dropbox-attempts-to-kill-open-source-project/ ). but for now this lets us focus on both the client software and the performance of the layer we’ve developed on top of s3. Retrieved 2008-09-22. com/ blogs/ babbage/ 2010/ 08/ dropbox). we compare the new file to the previous version and only send the piece of the file that changed. Macworld. August 24 2010. LifeHacker. . [20] "Can I undelete files and recover old versions of files?" (https:/ / www. "All files stored online by Dropbox are encrypted and kept securely on Amazon's Simple Storage Service (S3) in data centers located along the east coast of the United States. Inc. badlanguage. Dropbox FAQ. "Dropbox File Sync Service" (http:/ / www. Ars Technica. com/ news. html). html). com/ terms#terms). Dropbox. [43] Eisenberg. There is. Jason (2010-01-08). [46] Kincaid. dropbox. com/ help/ 5). Dropbox.2817. com/ article/ 138810/ 2009/ 02/ mwvodcast93. Adam (2008-10-14). dropbox. Retrieved 2011-05-16. pcmag. Inc. Dropbox will take whatever action. "How Dropbox ended my search for seamless sync on Linux" (http:/ / arstechnica. [32] Pash. html). "Dropbox File Sync Service" (http:/ / www. com/ 2010/ 01/ 08/ crunchies-winner/ ). MakeUseOf. Inc. 2009-12-10. dropbox. Dropbox FAQ. Retrieved 2010-04-15.2343861. .Dropbox Wiki" (http:/ / wiki. Dropbox FAQ. Retrieved 1 January 2010. Anne (2009-01-18). "Launch Applications Remotely with Dropbox and AutoHotkey" (http:/ / lifehacker. Invites. com/ wp-dyn/ content/ article/ 2008/ 08/ 01/ AR2008080100260. Retrieved 2010-04-15. [45] Mendelson. Scott (2008-08-01). . . Lifehacker. com/ article/ features/ 15_things_you_have_know_about_dropbox?page=0. 55 . StoreCrowd..Dropbox (service) [17] Ryan Paul. Dropbox. Retrieved 2011-05-16. . "Congratulations Crunchies Winners! Facebook Takes Best Overall For The Hat Trick" (http:/ / techcrunch. Retrieved 2010-04-25. macworld. com/ help/ 59). [39] Dropbox tries to kill Open Source Project (http:/ / razorfast. Retrieved 2010-04-25. Retrieved 2010-04-25. [19] "writing tools dropbox" (http:/ / www. Erica (2010-05-18). . [34] Ho. Dropbox. Retrieved 2011-05-16. a 300MB cap on files transferred via the website. com/ DropboxAddons/ MacDropAny). getdropbox. . Retrieved 2010-04-15. asp). [21] Adam Pash. [23] "What is Pack-Rat?" (https:/ / www. [27] "Where are my files stored?" (https:/ / www. "Digital Storage Options for Workers on the Go" (http:/ / www. . dropbox. Retrieved 2008-09-24. . html). PC World. badlanguage. . com/ help/ 113). [44] Dunn. . dropbox. "Dropbox Syncs and Backs Up Files Between Computers Instantaneously" (http:/ / lifehacker. dropbox. . LifeHacker.. net/ dropbox). "Files uploaded to Dropbox via the desktop application have no file size limit. com/ features). "DropBox : Review. pcworld. [36] "Send to Dropbox" (http:/ / sendtodropbox. [22] Jason Snell. The Washington Post.

techdirt. com/ 2011/ 04/ 25/ dropbox-attempts-to-kill-open-source-project/ ). [53] "Thoughts on Dropbox" (http:/ / paulstamatiou. co. [51] "Drew Houston" (http:/ / images.com/) . [50] "Silicon Valley Startups" (http:/ / www. . .90" (http:/ / forums.Latest Forum Build . uk/ 2011/ 04/ 26/ dropbox_moves_to_squash_open_source_dropship_project/ Dropox) at theregister. Retrieved 2010-05-27. Retrieved 2010-04-15. [49] Foresman. retrieved 2011-04-27 [55] Dropbox DMCA takedown (http:/ / www. webbyawards.com. com/ webbys/ current. Retrieved 2010-04-25. ars). dropbox. com/ thoughts-on-dropbox). Ars Technica.0. Retrieved 2010-04-15. com/ apple/ news/ 2010/ 05/ readers-choice-poll-for-2010-ars-design-awardsmac-os-x. shtml) at techdirt. International Academy of Digital Arts and Sciences. retrieved 2011-04-27 [56] Dropbox Attempts to Kill Open Source Project (http:/ / razorfast. . [52] "(7/22) .Dropbox (service) [48] "14th Annual Webby Awards Nominees" (http:/ / www. Chris (2010-05-25). Paul Stamatiou.8. businessinsider.co. . [54] Moves to Squash Open Source Project (http:/ / www.uk.dropbox. Retrieved 2010-04-15. com/ ss/ 08/ 04/ 0418_youngtech_entp/ index_01. "Reader's Choice poll for 2010 Ars Design Awards: Mac OS X" (http:/ / arstechnica. htm?chan=technology_special+ report+ --+ best+ young+ entrepreneurs_best+ young+ entrepreneurs). theregister. php?season=14#webby_entry_web_services_applications). com/ hot-silicon-valley-startups-2010-3#dropbox-is-a-tool-that-helps-you-sync-your-files-across-all-the-computers-and-other-devices-2). businessweek. com/ topic. retrieved 2011-04-27 56 External links • Official website (http://http://www. . . com/ articles/ 20110425/ 15541514030/ dropbox-tries-to-kill-off-open-source-project-with-dmca-takedown. php?id=22425).

The middleware is composed of four different layers: • • • • The Business Connectors that interface back-end applications with the Mobile Enabler The Cartridge Framework that provides additional business logic functionalities to enrich the back-end solution The Standard System Service providing services such as session management.Proprietary Commercial Edition . ECM. which can be used for e. IBM Websphere Commerce and Microsoft Sharepoint and clients such as Apple iPhone. utilizing the companies main product. OSGi enabled Operating system Cross-platform Type License Mobile. LA. System overview The system consists of a middleware and client connection kits for most common smart phones and tablet PC's. . SaaS Edition . java.Enprovia 57 Enprovia enprovia Mobile Enabler overview Developer(s) Written in enprovia Software Engineering s.r. the Mobile Enabler[4] . The product makes use of various standards (CMIS) Content Management Interoperability Services and can run both on-site as well as an on-demand service. providing access to existing document management systems.g. Google Android and Microsoft Phone 7[5] [6] [7] More information and a complete list of capabilities [8] are listed on the enprovia web site [1]. The company also has offices in Huefingen. Document Management System. Cloud Applications.enprovia.com [1] Website enprovia is a provider of mobile enterprise access software[2] [3] .o. Slovakia. subscription and notification The Client Communication Framework that expose the enriched services from the back-end applications to a number of mobile devices The system supports business systems such as IBM FileNet. Alfresco. USA. enprovia is a Slovak company with headquarters in Bratislava. e. iPad. RIM BlackBerry. Content Management Systems. Germany and in Kenner. in the cloud computing platform from Amazon EC2.Proprietary www.g.

com in German. com/ files/ catalogue_2011-02-02_17_42.com/ enprovia-mobile-enabler-middleware-architecture-to-mobile-your-business-494. com Interview with CEO Bo Stahlbrandt by the Slovak e-magazine Slowakei. mdms Overview of supported devices in Slovak. http:/ / itunes.technupower.enprovia.com) • enprovia Wiki (http://wiki. http:/ / mobile. ui42. com/ details?id=com.com (http:/ / www. b2bmatchmaking.org. documentmanagementnews.html) • Overview of mDMS using Mobile Enabler in CMS Critic (http://www. p.cmswire. html References • Overview of Mobile Enabler by Digital Asset Management.php) • Information about mDMS using the Mobile Enabler from MobilAgile in France (http://mobilagile. pdf Mobile Enabler used for mobile document access. http:/ / www.159. com/ products/ mobile/ enabler/ index. com/ firmengründung Mobile World Congress B2B Catalog.com/cms/ document-management/ document-mgt-rollup-emc-upgrades-captiva-justsystems-gets-3d-imaging-for-dita-authoring-010755. DocumentManagementNews. com/ us/ artist/ enprovia-software-engineering/ id347571845 Google app on Android Market using Mobile Enabler. android.com/ecm/ enp/enpindex.html) External links • enprovia Website (http://www.Enprovia 58 Notes [1] [2] [3] [4] [5] [6] [7] [8] http:/ / www. html?page_id=1651 http:/ / www. enprovia.com) .uk/2011/ 02/04/mobile-integrate-with-dms’s-ecm’s-bpm’s-crm’s-e-commerce-and-social-network-services) • Review of Mobile Enabler by Technupower (http://www. https:/ / market. enprovia. UK (http://digitalassetmanagement. com/ the-news/ general-news/ 576-enprovia-allows-firms-to-mobilise-multiple-document-management-systems-with-mdms. enprovia. slowakei. apple. sk/ blog/ mobilna-aplikacia-ako-alternativa-k-mobilnemu-webu-nie. html) Some apps on iTunes using the Mobile Enabler. http:/ / www.enprovia.

[4] "www.com (http://www. Metro UK. 2011.Fatpaint 59 Fatpaint Fatpaint is a free. MakeUseOf. [3] "Free Graphic Design & Painting Software" (http:/ / www. Google. December 20. metro. [2] "FatPaint: Free Online Drawing. prodigitaltips. These products can then be bought by the user or sold on the Zazzle marketplace. ilovefreesoftware. Fatpaint is very light weight. . 2010.fatpaint. html).[1] [2] [3] [4] References [1] "Fatpaint: Advanced Image Editing. Furthermore. online (web-based) graphic design software (DTP) and photo editor. 2010. Fatpaint was launched in May 2010. Picasa. The completed project can be saved on Fatpaint's server or your own computer. com/ free-graphic-design-painting-software-download-fatpaint-free/ ).com/) .com" (http:/ / e-edition. writing rich text. I Love Free Software. . . December 3. sneakers and promotional products. Flickr. html). using dingbat vector clipart. Yahoo and Bing. uk/ 2011/ 03/ 29/ 27. com/ dir/ fatpaint-advanced-image-editing/ ). External links • Fatpaint. Pro Digital Tips. It is all packed in a single 900 kilobyte Flash application. com/ 23/ articles/ fatpaint-free-online-drawing-painting-dtp-software.fatpaint. images can directly be added to the project by searching on Wikimedia. t-shirts. It is the first graphics application to integrate desktop publishing features with brush painting. and DTP Software" (http:/ / www. such as iPhone cases. after 5 years of development by danish/brazilian software developer Mario Gomes Cavalcanti. 2010. drawing with vectors. co. making page layout and displaying graphics on products from Zazzle. vector drawing and custom printed products. . Painting. November 23. with integrated tools for painting and editing bitmap images and photos. March 29. Vector & Paint Application" (http:/ / www. makeuseof.

Fedena

60

Fedena
Fedena

dashboard view of fedena 2.0 Developer(s) Stable release Foradian Technologies 2.0 / 15th August 2010

Operating system Any (web based application) Platform Type License Website Ruby on Rails Student information system, ERP Apache License 2.0 www.projectfedena.org [1]

Fedena is an open source school management software developed on Ruby on Rails framework. It is a web 2.0 web application being developed by Foradian Technologies.

Features
Developed on the Ruby on Rails frame work with MVC architecture. The application is composed of a basic module which satisfies all the necessary requirements of a simple SIS. There are lot of add on modules which can be installed easily to extend the power and usability.

Basic System Modules
The basic system of fedena contains modules related to Admission, Student Details, Manage Users, Manage News, Examination, Timetable and Attendance.

Fedena

61

Add on Modules
Add on modules are being developed by fedena developers as well as contributors worldwide. It includes Finance, Human Resource, Hostel Management, Placement Management etc.

Value Added Services
The system also provides support to SMS services by integrating an SMS gateway. Also the fees and donations can be collected online by integrating a payment gateway.

Integration with other services
Development community is planning integration with the opensource learning management systems like moodle.

Background
Origins
The fedena project is owned by Foradian Technologies, an internet engineering company based in India.

Name and Logo
Fedena was initially named as 'foredu', as it was the first educational software from foradian technologies. But the domain name was already taken and the development team thought of something unique and web 2.0 and they selected 'fedena'. It means the coolest thing alive, usually meaning something come from royalty or from wealth. The name fedena is also motivated from Athena, the greek goddess of wisdom. Athena appears attended by an owl. So the creative team of fedena selected owl as the symbol and derived the logo from the face of an owl. Owl is also the symbol of wisdom and knowledge in many mythologies and beliefs.

Deployment and development
Fedena started the development in June 2009. It is currently in Version 2.0 which was released on Aug15, 2010. Fedena is available as opensource at www.projectfedena.org [1]

Sources
• • • • • http://radar.oreilly.com/2009/10/four-short-links-23-october-20.html http://www.rev2.org/2009/10/21/fedena-open-source-school-management-system/ http://openeducationnews.org/2009/10/22/fedena-open-source-management-software/ http://www.ziipa.com/view/fedena-com http://blog.foradian.com/the-opensource-school-management-and-e-learni

Fedena

62

External links
• Project Fedena - opensource project [1] • Official Website - Fedena Pro Services [2]

References
[1] http:/ / www. projectfedena. org [2] http:/ / www. fedena. com

2010 Operating system Cross-platform. Features Feng Office Community Edition main features include project management. and Zoho. Zimbra. like Google Apps. Text documents and presentations can be created and edited online.com [1] Feng Office Community Edition (formerly OpenGoo) is an open source online office suite software package developed by Feng Office[2] and the OpenGoo community. Linux. Windows Available in Type License Website Multilingual Online office suite GNU Affero General Public License version 3 fengoffice. document management.7 / June 29. Microsoft Office Live. Mac OS X. Organization of the information in Feng Office Community Edition is done using workspaces and tags. dashboards and calendar views. . Feng Office could also be categorized as collaborative software[3] and as personal information manager software. organized and shared. The application can be downloaded and installed on a server. independent of file formats. contact management.Feng Office Community Edition 63 Feng Office Community Edition Feng Office Community Edition Developer(s) Stable release Feng Office 1.[5] The application presents the information stored using different interfaces such as lists.[4] Files can be uploaded. e-mail and time management. It is a fully featured online office suite with a similar set of features as other online office suites.

Several open source projects served as a basis for development.0+ • MySQL 4. org/ who. fengoffice. net/ projects/ opengoo/ . com/ 2008/ 03/ more_updates_opengoo_eyeos. htm [9] http:/ / www. Uruguay. The system needs the following packages: • Apache HTTP Server 2. html [4] http:/ / thinkofit. fengoffice. Ignacio and Marcos founded the OpenGoo community and remain active members and core developers.[9] On December 2009 the OpenGoo name was changed to Feng Office Community Edition.0+ • PHP 5.Feng Office Community Edition 64 Licensing Feng Office Community Edition is distributed under the GNU Affero General Public License. uy/ inco/ cursos/ proygrado/ bosquejos2008. Ignacio Vázquez and Juan Pedro del Campo.[6] Software Engineers Marcos Saiz and Ignacio de Soto developed the first prototype as their thesis. It includes CKEditor for online document editing. System requirements The server could run on any operating system. com/ webconf/ workspaces. com/ ?p=31 [6] http:/ / www. fing. htm#groupware [5] http:/ / www. net [8] http:/ / www. The thesis was approved with the highest score. edu. fengoffice. History OpenGoo started as a degree project at the faculty of Engineering of the University of the Republic. version 3. php [11] http:/ / sourceforge. opengoo. html [10] http:/ / www. com [3] http:/ / obsessivecollaborator. Conrado.[8] Their project aims to build an open source Web-based spreadsheet. ActiveCollab's last open sourced release was used as the initial code base. Professors Eduardo Fernández and Tomás Laurenzo [7] served as tutors. the user is only required to use a modern Web browser. Currently there is a second project for OpenGoo at the same University being developed by students Fernando Rodríguez. AJAX (ExtJS) and MySQL technology.1+ (InnoDB support recommended) On the client side. com/ [2] http:/ / www. com/ web/ community/ community_index. Technology used Feng Office uses PHP. fing. artduszynski. JavaScript. uy/ inco/ cursos/ proygrado/ asigestud_2008. html#0039 [7] http:/ / laurenzo. edu. External links • Feng Office site [1] • Fengoffice community site [10] • Sourceforge Project site [11] References [1] http:/ / www. The project was presented and championed by Software Engineer Conrado Viña.

inc. "http:/ / www. (http://www. James Im. 12/1/2009.openforum.com/businesscenter/article/169936/ Phone_Answering_Service_Pays_Back_in_Time. "MSNBC". asp?privcapId=61683735". Yang. html". VP. VP. com/ magazine/ 20091201/ switchboard-in-a-bottle. html". (http:/ /www.com/ idea-hub/topics/technology/video/top-five-home-office-gadgets) • Inc magazine's introduction to FonGenie and reference as a "more sophisticated version of Google Voice". com/ idea-hub/ topics/ technology/ video/ top-five-home-office-gadgets". (http://deals. Technical Operations K.html) • FonGenie launches to automate phone calls for small businesses. "http:/ / www.venturebeat. "http:/ / www. businessweek. "Inc.com main website (http://www. com/ wp-dyn/ content/ article/ 2009/ 08/ 10/ AR2009081001938. CEO Vincent Mudrak. Type Industry Founded Headquarters Key people Private Telecommunications 2009 in Mountain View. 3/7/2010. CA.com) • MSNBC coverage on FonGenie as one of the top five home office gadgets. Solutions FonGenie www.com [1] Products Website FonGenie is an online Software as a Service (SaaS) company enabling retail and small business to turn telephone calls from customers into sales. 3/14/2010 [4] JJ.fongenie. washingtonpost. "http:/ / www. Loaded with easy-to-implement features from the Web.FonGenie.[2] [3] [4] [5] [6] References [1] http:/ / www. (http://www.S. U.pcworld. fongenie. 12/1/2009. 8/13/2009. openforum. FonGenie allows business owners to create and monitor on-the-fly interactive daily specials and promotions for customers to hear. 3/7/2010.html) • Introduction to FonGenie and its benefits.inc. 3/14/2010 [3] Zack Stern. CA Mountain View. com [2] Mark Spoonauer.FonGenie 65 FonGenie FonGenie. inc. "http:/ / investing. Magazine". 3/15/2010 [6] Bloomberg. com/ research/ stocks/ private/ snapshot. "Business Week". com/ ss/ essential-tools-every-home-office". Inc. "The Washington Post". 3/15/2010 [5] Editor. "Inc Magazine".com/magazine/20091201/switchboard-in-a-bottle.com/2009/07/31/ fongenie-automates-phone-calls-for-small-businesses/) . 3/15/2010 External links • FonGenie.

which it delivers to businesses over the internet using the software as a service[2] model. This in turn may result in increased efficiency. Such software is used by manufacturing companies with indirect sales channels-to-market to automate complex business processes and programs in order to better manage channel partner sales. Later that year the company secured its first global customer in 3Com. England and specializing in Partner Relationship Management software. the next-generation of their PRM software. History Origins Foundation Network was founded in 1997 by former business consultant and technologist Simon Wallace-Jones. .com [1] Foundation Network is a vendor of Partner Relationship Management (PRM) solutions. partner loyalty and performance and thereby improved profitability and reduced cost of sale. Current status Foundation Network Ltd [4] is a global independent software vendor headquartered in Oxford. England Key people Products Website Bob Mann. Mike Morgan.relayware. In April 2008 Foundation Network announced the release of RelayWare 8[3] .Foundation network 66 Foundation network Foundation Network Type Industry Founded Private On-demand software United Kingdom 1997 Headquarters Oxford. the network infrastructure vendor. marketing and associated business operations activities. effectiveness. Simon Wallace-Jones RelayWare Partner Relationship Management www.

com/ news-and-opinions/ 311-no-turning-back-the-saas-tide) . idg. May 2008 [3] Foundation Network Ltd announces release of RelayWare 8 (http:/ / www.com) . Sophos[7] and Trend Micro worldwide. gaining competitive advantage.Foundation network 67 Products and services Partner Relationship Management The company's product. channelweb. Lexmark. presscentre.CRN Magazine [6] http:/ / www.relayware. cfm?eid=clients [7] Sophos using Foundation Network's RelayWare to support their partner program. cfm?id=8686603F-17A4-0F78-31BA3324FFD8A9FC) IDG ComputerWorld External links • Foundation Network main website (http://www.com) • Website featuring the RelayWare PRM software product (http://www. com [2] No turning back the SaaS tide (http:/ / www. Sony. co. no/ cw/ art. RelayWare [1]. relayware. (http:/ / news. com/ et. fireflycomms.Microscope magazine. Customers Foundation Network's customers [6] include Lenovo. driving incremental sales and increasing profitability. RelayWare is marketed as a solution that can reduce the cost of channel operations whilst building partner loyalty. Notes [1] http:/ / www. It is typically delivered as SaaS (Software as a Service)[5] .foundation-network. com [5] Resellers urged to embrace SaaS (http:/ / www. It is aimed at global enterprise companies through to smaller regional businesses. uk/ crn/ news/ 2229427/ resellers-urged-embrace-saas-4318184) . foundation-network. com/ Content/ Detail. asp?ReleaseID=2126& NewsAreaID=2) [4] http:/ / www.relayware. operations and reporting tools with an integrated partner portal. syscap. relayware. marketing. offers a suite of channel sales.com) • PRM blog (http://blog.

sales automation including customer quotation management. carriers.S. NVOCCs and transportation carriers of all sizes to collaborate and synchronize the movement of goods gaining enhanced visibility. Its customizable software platform cover: Supply Chain Management and Shipment Routing Visibility (I-Trek!® ). • The Freightgate team has pioneered the concept of Hosted Solutions / Software as a Service within the logistics and supply chain industry back when the majority of the Internet was still modem based. carrier contract management. customs brokers. transportation procurement management. Freightgate was first to offer execution level carbon modeling software for logistics industry. freight forwarders. and Quotation Management (Tariff-Trek!™). The company currently has customers in a variety of industries. transportation rate and pricing management. including 3PLs. and has US offices in California. Inc. and globally. The Freightgate Portal was first to launch as an information source dedicated to the logistics industry. Freightgate was the spearheading the deployment of the US DOT endorsed Electronic Freight Management (EFM). started as a product offering of Ediideas. Software supports multiple modes of transportation with dynamics five-leg routings for end-to-end logistics transparency and real-time collaboration with all supply chain participants locally. California. Solutions offered include on-demand SaaS software for supply chain management collaboration and visibility. Federal Maritime Commission (FMC) Tariff Publishing (FMC-Trek!™). Federal Maritime Commission (FMC) tariff publishing. nationally. • • • • • • Software solutions to manage transportation pricing and quotation. Freightgate’s software covers the following Logistics Management Lifecycle (LML) aspects of the supply chain environment. NVOCCs.Freightgate 68 Freightgate Freightgate Inc. Its software solutions enables importers. Customs and Border Protection (CBP) importer security filing ISF 10+2 program. and what-if-scenario analysis tools for cause and effect of present and future routing and pricing changes within a supply chain or logistics environment. Freight Bill Audit and Payment . Pricing. Pennsylvania. interactive online air and ocean schedules. freight bill audit and payment. and high technology companies. retailers. freight forwarders and third-party logistics service providers. Solutions Freightgate develops multi modal transportation management solutions aimed to improve collaboration and visibility within the supply chain and logistics environment. which was founded in 1994 by Martin Hubert. Notable Freightgate Accomplishments: • • • • • Freightgate has been a pioneer in the development of supply chain and logistics visibility software since 1994. Supply Chain Collaboration and Carrier Contract Management GTM-Trek!™ ). Software complies with international trade logistics and industry technical standards. Freightgate is headquartered in Huntington Beach. Freightgate Inc. compliance management with U. cost control. Freightgate is ISO 9001:2008 certified. Software solutions to manage shipment routings and carrier schedules. exporters.. manufacturers. Software solutions to manage transportation procurement and carrier contracts Software solutions to connect businesses and monitor progress. New Jersey as well as France. RFQ and Freight Tender Management (Ocean Tender™ ). In 2000 it became an independent corporation. Germany and China. Software solutions for in-depth logistics and supply chain analytics. online routing guides. Transportation Tariff. Software solutions for regularity compliance with FMC and CBP. is a privately-owned supply chain software company that specializes in Transportation Management Systems (TMS) solutions for global shippers. Freightgate was the first launch the logistics marketplace for logistics lifecycle management (early 2000). online booking solutions. and event management in real-time analytics and KPIs.

(CRM). FMC Denied Trade Screening and CBP Importer Security Filing (Compliance-Trek!™ ). Freightgate acquired OceanTender. and What-If-Scenario Analysis tools for cause and effect of present and future routing and pricing changes within a supply chain or logistics environment (WISA ™). 69 History Freightgate was founded in 1994 Martin Hubert. gov International Air Transport Association http://www. gov Federal Maritime Commission http:/ / www. The core modules are Customer Relationship Management. fmc. . External links U. FuseMetrix is developed in the United Kingdom and is often configured for many different and unique business applications. Customs and Border Protection http:/ / www. Accounts and Enterprise Resource Planning (ERP). a provider of transportation procurement tender management. cbp. the Official Website for the Freight. Freightgate is the corporate sponsor for the Logistics Portal.S.org Fusemetrix FuseMetrix is a cloud (web based) business application used by companies of all sizes. Logistics and Supply Chain Industry. In 2009. who maintains his role as CEO of the company.Freightgate (Pay-Trek!™ ).iata.

online store. the company will allow them to continue on a pay-as-you-go basis. World of Warcraft. Rui Pereira Game streaming technology. A demo video [3] of the service at GDC San Francisco 2010 showed Call of Duty 4: Modern Warfare. Gaming On Demand. or news articles that are reporting about the product (as determined by the publisher).[8] On February 27. Spore. If users wish to continue streaming after the free trial. or continue streaming the product. Rustic Canyon Partners. EVE Online. 2011.[5] Gaikai demos will be embedded on websites either related to games. Benchmark Capital.[6] Users will not be forced to navigate to an online portal in which they have to register to be able to access the games.Gaikai 70 Gaikai Gaikai ‎ Type Founded Headquarters Key people Services Website Private November 2008 Orange County.[2] Service Gaikai's proprietary technology runs.gaikai. and TriplePoint Capital. Spore. the customer will be given the option to purchase the game or product from a local retailer.com [1] Current status Open beta Gaikai is a cloud-based gaming service that allows users to play demos of major PC games and applications instantly from a webpage. USA David Perry. The Sims 3. the specific product. At the end of the demo. Gaikai demonstrated World of Warcraft running on the iPad using its game streaming technology. Limelight Networks. in part. Gaikai's technology has been launched internationally with Dead Space 2. California. Video Game and Software Advertising/Distribution Service www.[9] . and Mass Effect 2. Andrew Gault. Mario Kart 64 and Adobe Photoshop all running in Adobe Flash player. direct-to-drive download.[7] Gaikai is funded by Intel Capital. by using previously installed plug-ins such as Java or Adobe Flash.[4] In May 2010.

Retrieved 2011-05-11. [12] "Intel Capital and Limelight Networks Make Strategic Investments Into Gaikai" (http:/ / www. all through a microconsole. has brag clips. php). EA Partner For Streaming PC Games" (http:/ / www. utilize 300 data centers in the US" (http:/ / www. com/ "What is Gaikai?" (http:/ / www. 2010: Intel[11] July 20. Retrieved 2011-05-10. html?sid=6212832). . intel. Onlive and Gaikai have different goals in mind. gaikai. 2011: Bigfoot Networks[13] Competitors • OnLive is a gaming-on-demand entertainment platform. The AMD Fusion Render Cloud will also allow remote real-time rendering of film and visual effects graphics. [7] Nunnely. pdf). The OnLive game service is available to users in the 48 contiguous United States. provides demos. . . . com/ pressroom/ capital/ pdfs/ Intel_Gaikai_release. pdf). Retrieved 2010-03-29. "Gaikai will be fee-free. . com/ view/ news/ 29007/ E3_Gaikai_EA_Partner_For_Streaming_PC_Games. Retrieved 2011-04-07. org/ article/ 419-gaikai-raises-10-million-for-pc-games-in-the-browser/ ). Stephany. Conrad (2010-05-03). Retrieved 2011-05-11. 2010-05-04. Even though both are cloud base gaming. .com. intel. com/ mac/ strategy/ spore/ news. . . "E3: Gaikai. gaikai. com/ 5404358 Sinclair. com/ world-of-warcraft-running-on-an-ipad--172689. [9] Perry. [5] Zimmerman. announced at the Game Developers Conference in 2009. . com/ 2011/ 04/ 05/ bigfoot-networks-allies-with-gaikai-to-deliver-super-fast-game-streaming/ ). com/ pressroom/ capital/ pdfs/ Intel_Gaikai_release. com/ about#general). 2010-07-20. [6] Nelson. [10] Caoili.Dean (2011-04-05). http:/ / www. dperry. vg247. and allows players to watch other players play games (Arena). Retrieved 2011-05-11. joystiq. "Bigfoot Networks allies with Gaikai to deliver super-fast game streaming" (http:/ / venturebeat. [8] "Gaikai Raises $10 Million For PC Games In The Browser" (http:/ / paidcontent. David (2011-02-27). "DPerry. Retrieved 2010-03-29. com/ 2010/ 03/ 11/ gaikai-will-be-fee-free-utilize-300-data-centers-in-the-us/ ). Retrieved 2011-05-10. References http:/ / www.Gaikai 71 Partnerships • • • • June 17. Retrieved 2011-03-07. Onlive sells full games. Says Perry" (http:/ / www.com: Gaikai is Live!" (http:/ / www. [1] [2] [3] [4] . vimeo. com/ 2010/ 03/ 16/ onlive-subscription-service-will-draw-customers-to-gaikai-says-perry/ ). 2010: Electronic Arts[10] July 20. destructoid. 2010-07-20. • OTOY is another cloud computing gaming-on-demand platform. . phtml). "David Perry Demos Gaikai Game Streaming" (http:/ / www. 2010: Limelight Networks[12] April 5. "World of Warcraft running on an iPad?" (http:/ / www. Retrieved 201-07-21. gamasutra. gamespot. . Joystiq. [11] "Intel Capital and Limelight Networks Make Strategic Investments Into Gaikai" (http:/ / www. com/ archives/ news/ dp_blog/ gaikai_is_live/ ). Brendan (2009-07-01). [13] Takahashi. while Gaikai allows partners to advertise games as demos on webpages.Eric (2010-06-17). "OnLive Subscription Service will Draw Customers to Gaikai. Retrieved 2011-05-11. Randy (2010-03-11). Otoy announced that they plan to bring AMD Fusion Render Cloud servers to market in the second quarter of 2010.

com/gaikai) David Perry's Website (http://www. Spain[5] . Differences between GetApp. a monthly Top 20 ranking[4] of the most popular software on the platform. It is wholly owned by Nubera e-Business SL. operating system.com/pages/Gaikai/338149513015/) Gaikai’s Twitter Feed (http://www.com GetApp.com/) Gaikai’s Facebook Page (http://www.000 software vendors worldwide were using GetApp. who combine several years of experience in the technology sector. SaaS.Gaikai. it does not recommend specific vendors or technology platforms above others).com to promote their applications to entreprise buyers. over 1. Software vendors and application providers can register and list their applications on GetApp. GetApp.Twitter.youtube.dperry. deployment method and geography[2] [3] .com offers a personalized assessment tool. As of October 2010. GetApp. Users can search for software applications or use the various recommendation tools made available by the site. cloud. as well as an interactive Q&A section where business users can ask questions and receive expert advice. as well as an interactive cloud computing migration ROI tool. on-premises). GetApp.e. developed in conjunction with Astadia.com and other software search websites Unlike other software search websites. Management Team GetApp. GetApp. GetApp.com) GetApp. expert help with choosing the most suitable deployment method (e. the Microsoft BizSpark Partner Network and the Sun Microsystems Startup Essential community.com is a business software search engine[1] which lists software applications categorized by industry. AT&T and Sun Microsystems.com is part of Eurocloud. To this end. The site also offers peer reviews of software.com's founding managers and Christophe Primault[6] and Manuel Jaffrin[7] .Gaikai 72 External links • • • • • Official Site: Gaikai. and receive pre-qualified traffic and leads according to their specific target market criteria from prospective software buyers.com focuses on how applications are deployed for use within businesses. business need.facebook. including at NCR.com/Gaikai_Inc/) Gaikai’s YouTube Channel (http://www.g. interviews with software company CEOs.com claims to be vendor-independent and platform-neutral (i.com was launched in January 2010 and is headquartered in Barcelona. .com (http://www. a company decidated to building online distribution channels for web-based business applications.com free.

Gigya launched the Gigya Social Optimization Platform. com/ news/ smb/ hardware_software/ showArticle. enterpriseirregulars. [5] Ultra-light online start-up keeps costs ethereal (http:/ / media. Windows Live. Twitter. Financial Times.GetApp. Y!OS. Enterprise Irregulars. InformationWeek. [7] LinkedIn (http:/ / www.com/blog/) Gigya Gigya Inc. social sharing. GetApp. Gigya offers a Saas-based technology for websites aggregating social APIs including Facebook for Websites (formerly Facebook Connect). AOL and others. The service aggregates authentication and social APIs from the major providers including Facebook.com Aims To Become The Premier 'App Store' For Business Software (http:/ / techcrunch. Israel. com/ 2010/ 01/ 13/ getapp-app-store-business-applications/ ). com/ enterprise/ 2010/ 08/ top-20. the second generation of the company’s technology.getapp. In May 2008. Manuel Jaffrin. 5 February 2010. Christophe Primault. ft. jhtml?articleID=226900213). [4] Top 20 Apps for Business: Have You Heard of These Services? (http:/ / www. linkedin. MySpaceID. Rooly Eliezerov. [2] GetApp. is a privately held technology company headquartered in Palo Alto. And Mashups Will Thrive (http:/ / www. php). [6] LinkedIn (http:/ / www. External links • Official site (http://www. [3] The Enterprise App Store And Self-Service IT: How SOA. 25 August 2010. Microsoft. which rewards early-stage startups for excellence. MySpace and AOL. . [8] White Bull 2010. California. Saas. informationweek. LinkedIn. pdf). Companies using aggregated social APIs provide rich multimedia experiences for site visitors such as letting users chat live with each other across social networks during sporting events[1] or signing-in to websites using their social network logins[2] . com/ cms/ 53bda39c-57df-11df-855b-00144feab49a. 6 May 2010. Gigya established its headquarters in Palo Alto. com/ 12019/ the-enterprise-app-store-and-self-service-it-how-soa-saas-and-mashups-will-thrive/ ). Yahoo. linkedin.com's parent company Nubera e-Business won the White Bull 2010 Yearling Award[8] . ReadWriteEnterprise. Israel. TechCrunch. com/ in/ mjaffrin).The Finale! (http:/ / whitebull. Twitter.com/) • Official blog (http://www. com/ latest/ white-bull-2010-pathways-exit-finale). 11 October 2010. In March 2007. California with additional offices in Tel Aviv. 6 August 2010. History Eyal Magen.com 73 Awards In October 2010. Google. Google. References [1] GetApp Provides Directory Of Business Apps (http:/ / www. 13 January 2010. readwriteweb.getapp. LinkedIn. also known as Socialize. com/ in/ primault). Pathways to Exit . and Eran Kutner founded Gigya in October 2006 in Tel Aviv. and other interactive social features. The Gigya technology uses open standards OpenID and OAuth to enable single sign-on and registration with an existing social or other identity.

gigya. com/ company/ profile/ gigya/ ) . 2) the Activity Feed that displays site-specific user and friend activity and 3) Comments Mobile – a set of SDKs enabling direct API calls to the complete Gigya platform from a native iPhone.com/archives/ gigya_4_optimizing_for_the_feed.VentureBeat.com/2008/05/28/ gigya-socialize-goes-up-against-google-friend-connect/) . 2010. email or bookmarking sites. Products Gigya’s main product is the Gigya Social Optimization Platform that encompasses the following services and plugins: Connect – a service that provides a unified API for connecting websites to all major social sites and protocols." (http:/ / mashable.com) Further reading • "Gigya's Gamble: The Feed Will Surpass Search" (http://www. Community – a suite of plugins for sites including 1) Social Live Chat. com/ aboutadobe/ adobeventures/ portfolio/ ) External links • Gigya official website (http://www. com/ blog/ 2009/ 07/ 12/ get-ready-as-corporate-sites-and-social-networks-start-to-connect/ ). [3] "VentureBeat Funding History" (http:/ / venturebeatprofiles.techcrunch.Gigya 74 Investors Gigya has financial backing from investors Benchmark Capital. iPad. com/ 2010/ 07/ 07/ multiple-identities-infographic/ ) Mashable. Social Sign-on – enables sites to sign-in or register users via an existing identity. 2010. References [1] "Get ready as corporate sites and social networks start to connect. Software maker Adobe Systems is also an investor[4] . Mayfield Fund. First Round Capital and DAG Ventures[3] ." (http:/ / www. web-strategist. [2] "What Identities are we using to Sign in Around the Web. Share – enables sites to offer one-click sharing functionality to social network newsfeeds. The Altimeter Group. [4] "Adobe Ventures Portfolio" (http:/ / www. or Android mobile application. adobe.php) • "Gigya Socialize Goes Up Against Google Friend Connect" (http://www. used in conjunction with live events. Analyze – a reporting and analysis tool for the Social Optimization Platform that consolidates user activity across social providers for a given client. that enables live chat functionality between users of any major social network. 2008.readwriteweb.

Currently additional storage costs per year are: 20GB-$5.[22] • Green: Green computing allows documents to be shared without printing or sending large files. 2007 and 2010 that can automatically store and synchronize any Microsoft Word document.[16] Video [17] • Notify: When one person edits a document.[20] Video [21] • Roll back: Users can go back to a previous version of the document.[18] Video [19] • Print: Use Google Cloud Print to print to local or remote network connected printers. or made public to anyone. up to 16TB. 80GB-$20.[5] • Backup: Microsoft Office documents can be manually or automatically backed up to Google Docs each time they are saved locally.[8] Video [9] • Protect: Microsoft Office documents synced to Google Docs can be made accessible to one person. PowerPoint presentation. • Compare: Previous version are maintained allowing users to compare to older versions. [23] . The Google Doc copy is automatically updated each time the Microsoft Office document is saved. others sharing the document receive an email letting them know.[11] Video [12] • Edit: A shared document can be set to only be viewed by others or edited as well.[6] Video [7] • Synchronize: Changes made to an Office document on one computer can sync when the file is opened on another computer.[13] Video [14] • Publish: Documents synced to Google Docs can effectively be published by making them accessible to anyone. Google Cloud Sync maintains previous Microsoft Office document versions and allows multiple users to collaborate. Documents can be rolled back to previous revisions. or 2010 document with Google Docs.[15] • Collaborate: Multiple users can work on the same document at the same time. Documents can be secured for private access by one user. working on the same document at the same time. Microsoft Office documents can be edited offline and synchronized later when online. Only links need be sent. or Excel spreadsheet to Google Docs in Google Docs or Microsoft Office formats. etc.[10] • Share: Microsoft Office documents synced to Google Docs can be made accessible only to selected people. [2] [3] [4] Features Google Cloud Connect can automatically or manually synchronize changes made to a Microsoft Office 2003. • Mobilize: Google Sync allows synced documents to be viewed and edited with most internet connected mobile devices. • Free: 1GB of storage is included for free. shared with specific people for collaboration.Google Cloud Connect 75 Google Cloud Connect Google Cloud Connect Developer(s) Google Website Google Cloud Connect [1] Google Cloud Connect is a free cloud computing plug-in for Windows Microsoft Office 2003. 2007.

com/ support/ bin/ answer. com/ watch?v=O0toq7OdEm8 Notify (http:/ / docs. html) [3] Mashable: Now Anyone Can Sync Google Docs & Microsoft Office (http:/ / mashable. com/ watch?v=IT-JvSs2424 [13] [14] [15] [16] [17] [18] [19] [20] [21] [22] [23] Edit (http:/ / docs. google. google." References [1] http:/ / tools. py?hl=en& answer=1110965& topic=30338) http:/ / www. com/ watch?v=Bg2kqECevKc Compare (http:/ / docs. com/ support/ bin/ answer. com/ support/ bin/ answer. py?hl=en& answer=1111169& topic=30338) Additional Storage (https:/ / www. py?hl=en& answer=1111169& topic=30338) http:/ / www. google. blogspot. google. com/ support/ bin/ answer. com/ support/ bin/ answer. com/ support/ bin/ answer. youtube. google. com/ #!5696296/ google-cloud-connect-for-microsoft-office-sort-of-bridges-the-gap-between-office-and-google-docs) [5] Google Cloud Connect Help (http:/ / docs. py?hl=en& answer=184006& topic=30338) [11] Share (http:/ / docs. com/ watch?v=iJzWN1rrAVg Publish (http:/ / docs. com/ 2011/ 02/ google-cloud-connect-for-microsoft. py?topic=30338) • Google Cloud Connect Help and information for administrators (http://www.blogspot.com/support/bin/topic. com/ dlpage/ cloudconnect#) [7] http:/ / www.google. com/ support/ bin/ answer. youtube. py?topic=1184156) . google.com/2011/02/ google-cloud-connect-for-microsoft. com/ support/ bin/ topic. youtube. youtube. py?hl=en& answer=50085& topic=30338) http:/ / www. google. youtube. com/ watch?v=H12teRzulW0 [8] Synchronize (http:/ / docs. com/ support/ bin/ answer. youtube. com/ accounts/ b/ 0/ PurchaseStorage) External links • Google blog announcement article (http://googledocs.Google Cloud Connect 76 Limitations At this itme. com/ watch?v=CJ_T-A_iTF8 [10] Protect (http:/ / docs. py?hl=en& answer=180199& topic=30338) [12] http:/ / www. py?hl=en& answer=96346& topic=30338) Collaborate (http:/ / docs. com/ 2011/ 02/ 24/ google-cloud-connect-2/ ) [4] Lifehacker: Google Cloud Connect for Microsoft Office Sort of Bridges the Gap Between Office and Google Docs (http:/ / lifehacker. com/ watch?v=VoiXrDpGlnI Roll back (http:/ / docs. google. py?topic=30338) [6] Backup (http:/ / tools. google.com/dlpage/cloudconnect#) • Google Cloud Connect Help and information for users (http://docs. com/ dlpage/ cloudconnect# [2] Google Cloud Connect for Microsoft Office available to all (http:/ / googledocs. google. Google Cloud Connect is not available for Microsoft Office for Mac as explained by Google: "Unfortunately due to the lack of support for open APIs on Microsoft Office for Mac. py?hl=en& answer=1110335& topic=30338) [9] http:/ / www.google.google. google.com/support/a/bin/topic. youtube. google. com/ support/ bin/ answer. google.html) • Google Cloud Connect Download (http://tools. py?hl=en& answer=180199& topic=30338) http:/ / www. we are unable to make Google Cloud Connect available on Macs at this time.

Operating system Web-based application Platform Internet Explorer 6+ Mozilla Firefox 2+ Google Chrome 1+ Safari 3+ Multilingual (53) [1] Available in Type Website Online spreadsheet. form. 2010.google. Presentations. presentation. Drawing application. spreadsheet. Word processor. It allows users to create and edit documents online while collaborating in real-time with other users. An example of a document in Google Docs . and data storage service offered by Google. Form creator docs.com [2] Google Docs is a free. Web-based word processor. Data storage of any files up to 1GB each in size was introduced on January 13.Google Docs 77 Google Docs Google Docs Google Docs homepage Developer(s) Writely Team (originally) Google Inc. Google Docs combines the features of Writely and Spreadsheets with a presentation program incorporating technology designed by Tonic Systems.

2010.[12] On March 5. Upstartle had four employees. DocVerse. and PowerPoint. an online document collaboration company. Writely and Google Spreadsheets. RTF.25/GB for additional storage. launched as Google Labs Spreadsheets on June 6. Documents. and spreadsheets are limited to 256 columns. and then became publicly available on August 23. PDF. Documents can be tagged and archived for organizational purposes. Google Docs lacks an equation . Writely sent account invitations to everyone who had requested to be placed on a waiting list. 2006. 2006.[4] originated from the acquisition of the XL2Web product by 2Web Technologies. when it was integrated with Google Accounts. including 1GB of free space and $0. Google changed the front page to include folders instead of labels. 2006 as the first public component of what would eventually become Google Docs.[3] Spreadsheets. [19] Individual documents may not exceed 1GB as of 13 January 2010. Apple OS X.[7] Meanwhile. embedded images must not exceed 2MB each.[10] On July 6. Documents can be saved to a user's local computer in a variety of formats including: (ODF. keyboard shortcuts. 2010.org Writer. around the same time as a press release was issued. Microsoft Word). The service is officially supported on recent versions of the Firefox.000 cells. Internet Explorer.[16] A Google employee confirmed the problem saying that it "appear[ed] to be linked to the ongoing ban on YouTube. 80GB-$20. spreadsheets. The limited test was later replaced with a beta version available to all Google Account holders.Google Docs 78 History Google Docs originated from two separate products. first-served basis. On March 9. However.[18] 1GB of storage is included for free. on a first-come.[6] Writely closed registration to its service until the move to Google servers was complete. was acquired by Google.[13] It allows multiple user online collaboration on Microsoft Office compatible document formats such as Word. Google released their presentation program product for Google Docs. and dialog boxes are similar to what users may expect in a desktop word processor such as Microsoft Word or OpenOffice.[5] At the time of acquisition. Safari and Chrome browsers running on Microsoft Windows. Excel. In June 2007. HTML. 2009. Google announced on their official blog that Google Docs along with other Google Apps would be taken out of beta. presentations can be created with Google Docs. On September 17. Text. etc. or sent via email. and 99 sheets. 200.[5] In August 2006. it was reported that access to Google Docs had been blocked in Turkey. Menus. Currently additional storage costs per year are: 20GB-$5. Documents are automatically saved to Google's servers to prevent data loss. Writely was a web-based word processor created by the software company Upstartle and launched in August 2005.[20] [21] In September 2009.[9] In February 2007. organized in a side bar. Google announced on their official blog that Google Docs would allow any file type."[17] Features Google Docs is Google's "software as a service" office suite. 2006. Google Docs was made available to Google Apps users. imported through the web interface.[11] On January 13. an equation editor was added which allows rendering in LaTeX format.[15] In June 2010. Writely continued to maintain its own user system until September 19. and a revision history is automatically kept. up to 16TB. and Linux operating systems. Writely's original features included Writely's beta logo a collaborative text editing suite and access controls. Google announced that it had acquired Upstartle. Google developed Google Spreadsheets using the technology it had acquired from 2Web Technologies in 2005 and launched Google Labs Spreadsheets[4] [8] on June 6. It was initially made available to only a limited number of users.[14] Improvements based on DocVerse were announced and deployed in April 2010. 2007.

2011. 2010. and presentations. spreadsheets. and create Google Docs documents. Google Docs permitted offline access to and editing of documents via Google Gears. and create Google Docs documents. Its popularity amongst businesses is growing due to enhanced sharing features and accessibility. [34] 79 Data safety and privacy On March 10. PowerPoint presentation.[24] The majority of document-sharing services require user fees. Documents can be shared.xls.[25] In addition. Overview [37])[38] The iPhone and iPad Safari Character Recognition to convert to text that can be edited. opened. The scripts can be activated either by user action or by a trigger in response to an event [29] [30] Beginning in April 2008. and presentations. The Android Google Docs app can also take a photo of a document. It also includes support for proprietary formats such as .05% of documents stored via the service were affected by the bug. or other text and use Optical [36] . 2007 and 2010 that can automatically store and synchronize any for Microsoft Word document. all users will be able to use Google Docs offline too. or Excel spreadsheet to Google Docs in Google Docs or Microsoft Office formats. Microsoft Office documents can be edited offline and synchronized later when online. Google Cloud Sync maintains previous Microsoft Office document versions and allows multiple users to colaborate by working on the same document at the same time. edit. And he said that in the summer of 2011. in May 2010 this feature was temporarily removed. [27] [28] Google Spreadsheets and Google Sites also incorporate Google Apps Script to write code within documents in a similar way to VBA in Microsoft Office. Google reported that a bug in Google Docs had allowed unintended access to some private documents. the Google App for iPhone and iPad allows users to view and edit Google Docs. and edited by multiple users at the same time. Google’s Sundar Pichai revealed that Google has internally been using offline versions of Google Docs for months now. the Google Docs Blog announced that offline access would be returning in early 2011 with the use of HTML5.[33] On April 11. . sign.[26] Google Cloud Connect is a plug-in for Windows Microsoft Office 2003.doc and .[40] PDF files can be viewed but not edited. The application supports two ISO standard document formats: OpenDocument (for both opening and exporting) and Office Open XML (for opening only).[32] On December 7. in connection with the launch of the Chrome Web Store. Google Docs serves as a collaborative tool for editing amongst users and non-users in real time. edit. whereas Google Docs is free. which Google claimed had been fixed.[39] Furthermore. Google Docs has enjoyed a rapid rise in popularity among students and educational institutions.Google Docs numbering feature. 2009. spreadsheets.[35] Mobile access The Android Google Docs app allows users to view. (Help Browser also allows users to view. It was believed that 0.[22] [23] Google Docs is one of many cloud computing document-sharing services. Most other mobile devices can also view and edit Google Docs documents and spreadsheets using a mobile browser.[31] However. The Google Doc copy is automatically updated each time the Microsoft Office document is saved. Users can be notified of changes to any specified regions via e-mail.

jsessionid=YUYB043111X0NQE1GHOSKH4ATMY32JVN) [13] Google buys DocVerse (http:/ / news. com/ 2010/ 03/ 05/ google-buys-docverse-for-office-collaboration-chrome-android-wave-implications/ ) [14] Docverse. Google Enterprise (2009-07-07). [18] "Getting to know Google Docs: System requirements" (https:/ / docs. blogspot. com/ news/ url?sa=t& ct2=us/ 0_0_s_8_0_t& ct3=MAA4AEgIUABqAnVz& usg=AFQjCNH3ZRUIkozHaqMdmCdhV8yzvYMhlw& sig2=-FGJPJLout5zEHGrTQCAcQ& cid=17593721976882& ei=JqmjS_DOH4LWlQe7ityVAw& rt=SEARCH& vm=STANDARD& url=http:/ / phandroid. com/ 2008/ 03/ bringing-cloud-with-you. php). . . theregister. The JALT CALL Journal. Mark & Mesureur. . 2010-06-04. py?answer=50092& hl=en) [24] PC World: Should you move your business to the cloud? (http:/ / www.. html) [8] Official Google Blog: Its Nice to Share (http:/ / googleblog. [19] Additional Storage (https:/ / www. 2010-06-08. . March 10.com. . [12] Google Docs any file type (http:/ / www.Google Docs 80 References (http:/ / googledocs." (http:/ / www. "Google Apps Script gets green light" (http:/ / news. com/ ehub/ app/ ehub-interviews-writely/ ) Google Press Center: Google Announces limited test on Google Labs: Google Spreadsheets (http:/ / www. [17] "Has Turkey blocked docs. google. org/ journal/ articles/ 6_1_Firth_Abstract.com? Is anything being done about it?" (http:/ / www. . com/ accounts/ b/ 0/ PurchaseStorage) [20] Arstechnica. uk/ 2010/ 06/ 08/ turkey_bans_google_services/ ). 2011. com/ 2009/ 05/ 18/ top-5-ways-to-collaborate/ ) [26] Firth. " Coming This Summer: Fully Offline Gmail. com/ News_Reports/ Media/ Google_Acquires_Online_Word_Processing_Company_200603112224/ ) [7] The Writely Blog: Google Account Sign-in LIVE (http:/ / writely. [31] "Google Docs Blog: Bringing the cloud with you" (http:/ / googledocs. [35] Google software bug shared private online documents (http:/ / www. David (August 20. blogspot. com/ enterprise/ 2010/ 10/ google-apps-scripts. Google Docs. Google Docs Help Forum. really)" (http:/ / googleblog. html). Official Google Press Release. Official Google Blog. co. html) http:/ / docs. ars) [21] "Google Docs Help: Size limits" (http:/ / docs. com/ 2006/ 06/ its-nice-to-share. com/ Emily Chang . [34] MG Siegler. com/ 2010/ 07/ translation-and-undo-smartquotes-in. py?answer=37603& topic=15119). [32] "Google Docs Help: Phased out support for Google Docs offline" (http:/ / docs. Director. com/ support/ forum/ p/ Google+ Docs/ thread?tid=23d6143a842bb5ea& hl=en). 54c3200989573ae4c9282658f91276df. [33] "Update on Google Docs offline and the new Chrome Web Store" (http:/ / googledocs. . php?id=CNG. "Google Apps Now Offers Business Process Automation on Google Sites with Scripts" (http:/ / www. Official Google Blog.com (http:/ / arstechnica. html) [5] Official Google Blog: Writely so (http:/ / googleblog. 2008-03-31. com/ support/ bin/ answer. cnet.. 2009 [1] [2] [3] [4] . com/ 2007/ 09/ our-feature-presentation. html) [25] Top 5 Ways to Collaborate (http:/ / sparxoo. Retrieved 2009-07-07. com/ intl/ en/ press/ annc/ spreadsheets. html). blogspot. Google Calendar.google. Klint (October 22. . google. [22] Google Docs Tour (http:/ / www. readwriteweb. py?hl=en& answer=176376). html) [23] List of supported file types (http:/ / docs. com/ 2009/ 07/ google-apps-is-out-of-beta-yes-really. google. Google. Retrieved 28 March 2011. "Google Apps is out of beta (yes." April 11. The Register. html) [16] "Turkey bans Google Books. "Innovative uses for Google Docs in a university language program" (http:/ / jaltcall. com/ 2011/ 02/ 24/ google-cloud-connect-2/ ) [29] Meyer. "Our feature presentation" (http:/ / googleblog. com/ article. google. blogspot. blogspot. com/ web/ news/ 2010/ 01/ google-docs-gets-file-uploading-but-no-direct-desktop-sync. ReadWriteWeb. docverse. com/ 2011/ 02/ google-cloud-connect-for-microsoft. . more real time Google documents (http:/ / googledocs. TechCrunch. html). google. google. html) [28] Mashable: Now Anyone Can Sync Google Docs & Microsoft Office (http:/ / mashable. blogspot. google. [10] Attila Bodis (2007-09-17). 2011. Retrieved 2008-10-18. Retrieved 2009-06-12. com/ 2006/ 09/ google-account-sign-in-live. html). html). blogspot. com/ storage/ 222300732. AFP. Germain. com/ support/ bin/ answer. Product Management. com/ 2011/ 05/ 11/ offline-gmail/ ?utm_source=feedburner& utm_medium=feed& utm_campaign=Feed:+ Techcrunch+ (TechCrunch)). Google Translate. html) [6] CoolTechZone. google. 481& show_article=1). com/ 8301-1001_3-10314002-92. [27] Google Cloud Connect for Microsoft Office available to all (http:/ / googledocs. com/ 2010/ 04/ rebuilt-more-real-time-google-documents. com/ support/ bin/ answer. blogspot. com/ support/ bin/ answer. [11] Matthew Glotzbach.com . 2010). cooltechzone. . com/ google-d-s/ tour1. blogspot. html). 2009). breitbart. Retrieved 28 March 2011.Google Acquires Online Word Processing Company (http:/ / www. crn. com/ businesscenter/ article/ 188173/ should_you_move_your_small_business_to_the_cloud. pcworld.eHub Interviews Writely (http:/ / emilychang. com/ 2006/ 03/ writely-so. com/ intl/ en/ press/ annc/ docsspreadsheets. 2006-10-11. google. [30] Finley. Retrieved on 2010-06-30. com/ ) [15] A rebuilt. Retrieved 2010-06-28. Retrieved 2007-09-17. html) [9] "Google Announces Google Docs & Spreadsheets" (http:/ / www. . blogspot. html). . Retrieved April 11.com (http:/ / www. google. py?hl=en& answer=37560). com/ 2010/ 12/ update-on-google-docs-offline-and-new. And Google Docs (http:/ / techcrunch. google.

Nancy (2008). External links • • • • • • Google Docs (http://docs. html [38] Introducing the new Google Docs app for Android (http:/ / googlemobile. google. com/ 2011/ 04/ introducing-new-google-docs-app-for. html) [39] Appsafari: Google Docs (http:/ / www.com (http:/ / www.Google.google.net/recommendations/google-docs/) .com/) Official Google Docs Blog (http://googledocs.com/watch?v=eRqUE6IHTEA) Google Docs Pros and Cons (http://office2. ISBN 9780596515799.tonicsystems.com/google-d-s/tour5.html) Video: Collaboration in Google Docs (http://www.blogspot. py?answer=1257518 [37] http:/ / www. com/ google-d-s/ tour1.google. Google Apps: The Missing Manual. com/ support/ bin/ answer.com/) on Blogger Tonic Systems web page (http://www.com/) (with a few details on Google acquisition) Some examples of how Google Docs is used (http://www. com/ utilities/ 1343/ google-docs/ ) [40] Docs. Sebastopol: Pogue Press. google. blogspot. com/ mobile/ docs/ ) 81 Further reading • Conner. google.Google Docs [36] http:/ / docs.youtube.0project. appsafari.

Google Fusion Tables 82 Google Fusion Tables Google Fusion Tables Screenshot of Google Fusion Tables. Google. com/ fusiontables [2] Alon Halevy and Rebecca Shapley (9 June 2009). bar charts. Data is stored in multiple tables that Internet users can view and download. SoCC'10.com/fusiontables [1] Data management Web service Data visualization Web mapping Optional. Christian S. 2009 Active Google Fusion Tables (or just Fusion Tables) is a Web service provided by Google for data management. Jayant Madhavan. URL Type of site Registration google. Integration and Collaboration in the Cloud". html). Jensen. The Web service was further described in a scientific paper in 2010. [3] Hector Gonzalez. "Google Fusion Tables" (http:/ / googleresearch.[2] The Web service provides means for visualizing the data with pie charts. Data is exported in a comma-separated values file format. ACM. included with a Google Account Available language(s) Multilingual Owner Created by Launched Current status Google Google June 9. . Alon Halevy. The Web site opened in the northern hemisphere summer of 2009 announced by Alon Halevy and Rebecca Shapley. "Google Fusion Tables: Data Management.[3] References [1] http:/ / www. . blogspot. timelines as well as geographical maps. Rebecca Shapley. Warren Shen (2010). scatterplots. Anno Langen. google. lineplots. com/ 2009/ 06/ google-fusion-tables.

The iKnowWare business management platform is more than Customer Relations Management (CRM). trade media. Distribution. References [1] http:/ / www. AT&T certified iKnowWare as a solution [4] for its customers in 2010. Internet Telephony magazine selected iKnowWare as the 2008 Product of the Year Award in the category of Mobile and Enterprise Software as Service Business Productivity Suite [7]. HIPAA compliant. Operations. The iKnowWare Strategic Partner Program [8] is designed to produce strong recurring revenue for participating integrators and service companies and is actively seeking new members. The segment is projected by IDC to touch 14% of Americans in 2011 [3]. The new mHealth solutions enable patients to manage information about their health anytime. com/ certifiedsolutionscatalog/ software_solution_detail. services and insurance. htm [8] http:/ / www. Mark Spilotro. Additional recognition for iKnowWare has come from key industry organizations including CTIA. including a range of specialized solutions in the emerging mHealth (mobile health) industry. anywhere. com/ voip/ 0209/ 2008-internet-telephony-product-of-the-year-awards. com/ patents/ about?id=k7CYAAAAEBAJ& dq=iknowware [3] http:/ / www. including CRM. and enables the growing population of mobile workers to get their work done anytime. is a Georgetown. based corporation that has received recognition from numerous sources since it began operation in 2006. google. logistics. html [7] http:/ / www. forbes. the governing body of GSM. com/ partnerships/ index. With iKnowWare companies can easily manage their operations. left Oracle. which did extensive background research. iknowware. The Venture Alliance (TVA) [6].IKnowWare 83 IKnowWare iKnowWare. interviews. Sales. The new mHealth adaptation provides the secure. and mobile carriers like AT&T. With the HIPAA compliant security iKnowWare provides. based company that provides Software as a Solution (SaaS) applications to businesses in a variety of industries. tvausa. blogcrm. and Clients with the ability to be adapted to serve the unique needs of specific industries and languages. carrier operators and device manufacturer partners will be positioned to capture a bigger share of this growing opportunity. mobilestorm. The SaaS model allows companies to "Pay as you Grow" (trademarked by iKnowWare).S. Companies were selected to be finalists by a third party contracted by Forbes. com/ resources/ digital-marketing-blog/ idc-14-of-adult-americans-to-use-mhealth-apps-in-2011-hipaa-seen-as-largest-barrier/ [4] http:/ / developer. jsp?detailId=200026& paramId=8600024& category=appDtl& prevCtg=industryDtl& solutionId=6. from nearly any Internet connected device. manufacturing. tmcnet. 3_v1_300014& prevId=8600024 [5] http:/ / www. finishing in third place out of twenty finalists. Industry specific solutions have been created for construction. Finance. Using patent pending technology [2] to drive a unique messaging system and mobile views of information. php [2] http:/ / www. with HIPAA and regulatory compliance seen as a major inhibitor. com/ entrepreneurs/ promising-companies/ [6] http:/ / www. com/ iknowware-i-really-do. html . link between patients and medical industry professionals. anywhere. iKnowWare is a U. It was named a "Most Promising Company" for 2009 [5] in America by Forbes Magazine. Texas. att. and product evaluations. In 2006 the iKnowWare business management platform went live [1]. iKnowWare provides a single sign on environment to manage Marketing. com/ three. Development started in 2002 after the founder.

htm) • Forbes.IKnowWare 84 External links • Internet Telephony announces 2008 Product of the Year awards.com/voip/0209/ 2008-internet-telephony-product-of-the-year-awards.html) • Forbes.forbes. (http://www.com/entrepreneurs/ promising-companies/) .com article introducing 2009 Most Promising Companies.forbes.com article catching up with finalists later in 2009. (http://www.tmcnet.com/2009/12/17/ most-promising-comapnies-recap-entrepreneurs-finance-promising. (http://www.

and for external communities using Open Innovation methodologies.Imaginatik 85 Imaginatik Imaginatik Type Industry Founded Public Innovation as a Service and Innovation Management Software 1994 Headquarters Boston. USA and London. with 97% of its operations in North America. The company was created in 1994.com [1] Products Website Imaginatik plc is an Innovation Management Solutions provider headquartered in Boston.Chief Financial Officer Andrew Wainwright . operational execution and an award winning technology platform for enterprise-scale innovation. Yvonne Lindow and Mark Turrell.Co-founder Tim Woods.[3] .imaginatik. MA. and went public in 2006. The company provides strategy consulting. History The concept for Imaginatik [1] was developed through the doctoral research of Dr. Chairman and CEO. Company Information Imaginatik is an Innovation Management Solutions provider based in Boston. It uses collective intelligence to create crowdsourcing programs and idea management platforms within large companies.000 clients. Massachusetts. productivity and top-line growth. and more than 35 Global 1. Products Idea Central Idea Central Mobile Idea Central and SharePoint Idea Central Idea Central is a web-based application for Collaborative Innovation and Idea Management. Massachusetts with offices in the US and London. It is traded on the London Stock Exchange. It is an enterprise crowdsourcing platform. Product Development Chief Idea Central Idea Central Mobile Innovation Strategy Solutions www.Chief Technology Officer Mark Turrell . UK Key people Matt Cooper. Shawn Taylor .[2] who studied how collaborative technologies can support organizational creativity.

com/) • Washington Technology (http://washingtontechnology. aspx) • FierceBiotech IT (http://www. computerworld.Imaginatik 86 References [1] http:/ / www.imaginatik. imaginatik.fiercebiotechit.com/story/drug-researchers-face-crowd/2009-08-10) • Computerworld (http://www.com/articles/2009/12/14/strategy-collaboration-tools. com/ [2] Imaginatik | History (http:/ / www.computerworld. com/ s/ article/ 9160118/ Tap_the_wisdom_of_employees_and_boost_the_bottom_line_?taxonomyId=18& pageNumber=2) External links • Imaginatik Corporate Website (http://www. imaginatik.and Boost the Bottom Line (http:/ / www. com/ webdoc_comp_history) [3] Computerworld | Tap the Wisdom of Employees -.com/s/article/9160118/ Tap_the_wisdom_of_employees_and_boost_the_bottom_line_) .

The application includes applications for accounting. • Intacct Accountant Edition . revenue recognition. Products Intacct offers two main products: • Intacct .” Intacct helped pioneer Software-as-a-Service or “cloud” computing.Intacct 87 Intacct Intacct Corporation Type Industry Founded Private Software 1999 Headquarters San Jose. purchasing. vendor management. contract management. California. reviewer Kathy Yagal described Intacct's web-based products as being designed for "small to midsize companies (defined as 5 to 1.000 employees) that have outgrown entry-level products like QuickBooks but want a relatively inexpensive alternative to traditional client/server software". Intacct is based in San Jose. inventory. com Intacct provides financial management and accounting software solutions based on a cloud computing platform. The Intacct name was derived from “internet” and “accounting. financial consolidation. California.[3] . and financial reporting.Intacct is a cloud financial management and accounting system specifically designed for use by small and mid-sized companies. and its products were some of the first to use a multi-tenant approach. The cost is based on how many of the Intacct applications are used and is charged on a monthly basis.Intacct Accountant Edition delivers web based accounting and financial applications that are designed for use by accounting firms and business process outsourcers. Writing in PC Magazine. Background Intacct was founded in 1999 by David Thomas[1] to provide small and midsized businesses an online alternative to on-premise and desktop accounting solutions.[2] which defines a unique approach to software architecture that significantly lowers the cost of delivering and using products. United States Website http:/ / intacct.

shtml ZDNet: Why multi-tenancy matters . asp) [8] 2009 CODiE Award Winner for Best Financial Software Solution (http:/ / www. AICPA: “In today's economic climate. crn.00. net/ codies/ 2009/ finalist_detail. Intacct formed an alliance[10] with the American Institute of Certified Public Accountants (AICPA).[7] [8] [9] AICPA Partnership In 2009. htm?pgno=13) [5] Intacct Named to Inaugural 'OnDemand 100' List of Fastest Growing Private Companies (http:/ / www. htm) [6] Intacct Again Named to Annual "OnDemand 100" List of Top Private Cloud Computing Companies (http:/ / www. com/ press-release/ Intacct-Again-Named-Annual-OnDemand-100-List-Top-Private-Cloud-Computing-Companies-1414750. pcmag.http:/ / www. com/ 2009/ 04/ 08/ will-cpas-bring-the-cloud-to-earth-for-smbs/ [11] InformationWeek . wordpress. com/ blog/ saas/ why-multi-tenancy-matters/ 537 PC Magazine Review by Kathy Yagal . siia. jhtml?articleID=216403517 [1] [2] [3] [4] . softsummit. marketwire. David Thomas Bio . Our vision for this new alliance is to improve productivity.http:/ / lauriemccabe. com/ news/ services/ saas/ showArticle. informationweek.[5] [6] Intacct received the 2007 and 2009 Codie award for "Best Financial Software Solution" from the Software & Information Industry Association and was a Finalist in this award category in 2010. president and CEO. org/ codies/ 2011/ pw_2007.http:/ / www. com/ codies/ 2010/ ) [10] Laurie McCabe.16004. with the most recent funding coming from a $15M round in April 2008. take better advantage of financial advice and make better and faster business decisions. htm) [7] 2007 CODiE Award Winner for Best Financial Software Solution (http:/ / www. Everything Channel's CRN Magazine named Intacct one of its Top 20 Cloud Software & Apps Vendors.http:/ / www.2817. asp CRN: Top 20 Cloud Software & Apps Vendors of 2011 (http:/ / www. com/ slide-shows/ cloud/ 229400539/ the-top-20-cloud-software-apps-vendors-of-2011. com/ article2/ 0. This was the first time in the AICPA's history that it recognized a single technology vendor as a preferred provider. The stated goal of the partnership is to help CPA firms and small and midsized businesses adopt cloud computing to improve their financial performance.”[13] Investors Intacct has raised $80M in venture capital backing. com/ press-release/ Intacct-Named-to-Inaugural-OnDemand-100-List-of-Fastest-Growing-Private-Companies-1144331.[15] Intacct's backing comes from the following firms: • • • • • • Sutter Hill Ventures Bessemer Venture Partners Emergence Capital Partners Sigma Partners Hummer Winblad Venture Partners JK&B Capital References See Comparison of accounting software.Intacct 88 Awards In 2011. increase transparency and reduce costs for both AICPA member firms and the millions of small and mid-sized businesses they serve. as part of its report on the Coolest Cloud Computing Vendors. small and mid-sized businesses need to actively manage their financial performance by becoming continuously aware of their financial position and collaborate with trusted CPA advisors to make the best possible business decisions.[13] According to Barry Melancon [14]. naming the company as their preferred provider of financial applications to CPA professionals and AICPA members.[11] The AICPA and its subsidiary CPA2Biz [12] aligned with Intacct. Hurwitz Associates blog .http:/ / www. zdnet. com/ judges_thomas. asp?id=14) [9] Featured 2010 CODiE Finalists (http:/ / siia. spa.[4] Intacct was listed in the 'OnDemand 100' list of the Fastest Growing Private Cloud Computing Companies in both 2010 and 2011. marketwire.

http:/ / us.Intacct [12] http:/ / www. com/ [13] Press Release: "AICPA. cpa2biz. aicpa. aspx [15] CNet . php [14] http:/ / www. org/ About/ Leadership/ Pages/ Melancon_Bio.com/) • Intacct Reviews on Salesforce.intacct."Intacct raises $15 Million in Funding" .force. cnet.com AppExchange (http://sites. intacct. com/ 8301-10784_3-9930643-7.http:/ / news. html 89 External links • Company Website (http://www.com/appexchange/ listingDetail?listingId=a0N300000016bWPEAY) . CPA2Biz and Intacct Form Alliance to Benefit Millions of Small Businesses" . com/ corporate/ news_events/ 2009/ 040709.

[3] Users can download documents in both Microsoft Office and PDF formats. com/ article2/ 0.iWork. and downloading require only a web browser and an invitation to view the document.2338263. . [3] "Apple .com is an online service by Apple Inc. pcmag. asp). complementing their iWork suite of office productivity software.[2] File formats iWork.2817.com iWork.[3] It was released as a public beta on January 6." (http:/ / www. 2009 Beta iWork. Retrieved 14 June 2010. in addition to their native iWork formats.com requires a copy of the iWork '09 software suite and an Apple ID. commenting. In contrast to cloud-based office applications such as Google Docs and Windows Live Office. apple. References [1] http:/ / www. Viewing. PCmag..[3] Requirements Uploading documents to iWork. January 6. 2009 at the Macworld Conference & Expo. Apple Inc.00.com supports uploading of Pages '09 documents. com/ iwork/ iwork-dot-com/ ). it does not offer editing. Retrieved 2009-01-09. requires iWork '09 Required (Apple ID) Multilingual Apple Inc. . downloading.com URL Commercial? Registration Available language(s) Owner Launched Current status www.com 90 iWork. Jamie (January 7. iwork.iWork . and commenting uploaded documents.com service provides a web interface for viewing.iWork.com [1] [2] Free while in beta. and Numbers '09 spreadsheets. .Share your iWork projects online.iWork. com/ [2] Lendino. The iWork.com . 2009). Keynote '09 presentations. "Hands On: Apple iWork '09" (http:/ / www.

The Event Booking Center employs top research and sales support professionals who specialize in cold calling and can become an extension of hotel clients’ own sales staff.com/iwork/iwork-dot-com/) The Knowland Group The Knowland Group is a web-based software company that provides business development products and services to the hospitality industry. the company expanded to over 20 markets. a breakthrough product generating highly targeted sales leads with in-depth details on each prospect’s past meeting activity.com (https://www. Operating from the [6] cloud. Founded in 2004. in September 2004.000 square foot call center. the world’s first online reader board service. Knowland launched Target Net. They decided to start their own hospitality field research service and by the fall of 2004. The Knowland Group introduced Insight. was launched. a revolutionary meetings management and sales force automation platform. Knowland had over 400 clients in 60 markets and had tracked more than 100.[4] Products The Knowland Group is a leading provider of business development solutions to the hospitality industry.apple. . This includes everything from generating new leads to turning those prospects into bookings and planning the event down to every menu. serving a diverse clientele of single and multi-property clients. Target Net is true sales force automation that lets hotel sales teams quickly and efficiently get down to business. Readers. Knowland’s founders recognized the hospitality industry’s need for a higher standard of market intelligence.iWork. Target Net can be instantly accessed online or on smartphones and iPads. The Knowland Group signed its first client. In 2007. When the client backed out. the Holiday Inn in Arlington.iwork. heavily reliant on web technology.com 91 External links • iWork.[5] Target Net Target Net is a sales force automation and meetings management tool that allows hoteliers to manage their sales funnel from start to finish. and Readers are cloud-based and can be accessed from any computer connected to the Internet.com description at Apple. This firm had spent months developing an entirely new kind of hotel reader board service. for a leading company in the industry.[1] History The Knowland Group traces its roots back to a small software engineering firm. and table configuration. the company has been recognized as the second fastest growing private company in the travel industry in both 2009 and 2010. in 2010.000 client hotels and 20.. Va.[2] During 2005.com (http://www. meeting space. The company also activated a 7. By the end of 2006.[3] Today the company has more than 3.000 users globally.000 events. Insight. Target Net.com/) • iWork.

[8] Each week field researchers take digital photos of hotel reader boards. government agencies. Knowland was applauded by WBJ for placing a high importance on creating a great work environment and welcoming employee feedback.[7] Readers Readers is a whole new kind of reader board service that combines an online tool with Knowland’s version of a traditional reader board report as well as telephone verified contact research. Smart Targeting technology allows hoteliers to quickly find the groups that are best suited to their property. New groups are constantly being added to the database and detailed profiles are created and updated for each group. Knowland is one of the few companies to make the list multiple years in a row.[11] In September 2010.[10] Recognition The Knowland Group was ranked 26th on Deloitte’s 2010 Technology Fast 500™ list in October 2010. Readers brings in-depth. 500 list. Those photos are uploaded nightly and the data made available online to clients the very next morning. Knowland was recognized for the second year in a row as the second fastest growing company in the travel industry by Inc. leadership and diligence. The list identifies the fastest-growing technology.764 percent. having previously been ranked second in the travel industry and 222nd overall on the 2009 Inc. Knowland ranked fifth out of 190 companies in the software industry. 500 list of the fastest-growing private companies in America. telecommunications. The hospitality cold callers in PBD act as an extension of a hotel’s sales team. Knowland ranked first on the Greater Philadelphia Fast 50 list. [13] The award is given annually to companies based on their vision. With a three year revenue growth of 790 percent. media. and other groups. These include more than 300. life sciences and clean technology companies in North America. The ranking was the result of employee satisfaction surveys. Knowland introduced its Professional Business Development (PBD) services in 2010. As the world’s first online hotel reader board. They find the right groups for any given hotel.[9] Professional Business Development (PBD) Drawing on many years of assisting hotels with proactive sales. then contact the meeting planner for that group to discuss booking their next event at the client hotel. the company ranked 379th on the prestigious Inc. Knowland’s revolutionary sales force automation and meetings management tool.000 corporations. Rankings for the award were based on the fiscal revenue growth from 2005–2009. associations. which was the largest industry recognized on the Fast 500™ list. received a 2010 Product of the Year Award from Technology Marketing Corporation’s Customer Interaction Solutions magazine.[12] Target Net.The Knowland Group 92 Insight Insight is an innovative search engine and mapping tool that gives hotel sales teams access to a massive database of groups who have held millions of meetings hotels and conference centers. customized field research directly to its users. during which Knowland grew 5.[14] . Magazine. social organizations. Knowland was also named one of the Top 50 Best Places to Work in Greater Washington 2011 by The Washington Business Journal.

” (http:/ / www. com/ data/ PDFBase/ h in Software. html) Retrieved 2011-05-12. citybizlist. [8] "Knowland Group Introduces Its Business Development Suite For The Hospitality Industry" (http:/ / www. html) Retrieved 2011-05-12.The Knowland Group 93 References [1] "Inc. org/ news/ 154000320/ 4051323. 1st in Region129322309514138750. com/ article51480Knowland_Gives_Hoteliers_New_Insight_into_Business_Development. com/ News/ PR2010_4th/ Oct10_KnowlandCloud. com/ 5/ 2011/ 2/ 3/ Target-Net-Goes-Mobile-On-the-iPad. html) Retrieved 2011-05-11. knowlandgroup. hospitalitynet. washingtonpost. hotel-online. [11] “Deloitte Fast 500™ Technology List Ranks Knowland 26th Overall. washingtonpost. com/ our-history. com/ data/ PDFBase/ 10 Product of the Year Award129399213496757500. ) Retrieved 2011-05-11. [3] "Knowland History" (http:/ / www. html?nav=rss_opinion/ columns) The Washington Post. [9] “Knowland Group became one of the fastest-growing companies by taking photos of signs. e-hospitality.” (http:/ / www. html) Retrieved 2011-05-12 [5] "Knowland Moves Reports to the Cloud" (http:/ / www. [2] “Knowland Group became one of the fastest-growing companies by taking photos of signs. com/ inc5000/ profile/ the-knowland-group) Retrieved 2011-05-10. Retrieved 2011-05-11. com/ article.knowlandgroup.com/) .” (http:/ / www. knowlandgroup. knowlandgroup. 500 profile: The Knowland Group" (http:/ / www. hotel-online. org/ news/ 154000920/ 4051323. pdf) Retrieved 2011-05-11. com/ data/ PDFBase/ mpany in the travel industry129290475224812500. aspx) Retrieved 2011-05-12. html?nav=rss_opinion/ columns) The Washington Post. aspx Retrieved 2011-05-11. 1st in Region. mvc/ Knowland-Group-Introduces-Its-Business-0001) Retrieved 2011-05-12. [10] "Knowland EBC (Event Booking Center) Expands 500% Due to Increased Demand" (http:/ / www. External links • Official website (http://www. [4] "The Knowland Group is Named a Top Place to Work" (http:/ / www. pdf) Retrieved 2011-05-11.” (http:/ / www. hsyndicate. pdf) Retrieved 2011-05-11. com/ wp-dyn/ content/ article/ 2010/ 08/ 29/ AR2010082902450_2. [13] “Knowland Receives Customer Interaction Solutions Magazine’s 2010 Product of the Year Award. [12] “Knowland is Second Fastest Growing Company in the Travel Industry for Second Year in a Row. 5th in Software. com/ News/ PR2010_4th/ Dec10_EBC. html) Retrieved 2011-05-12. [6] "Target Net Goes Mobile On the iPad" (http:/ / dc. inc. hotelnewsresource. knowlandgroup. [7] "Knowland Gives Hoteliers New Insight into Business Development" (http:/ / www. com/ wp-dyn/ content/ article/ 2010/ 08/ 29/ AR2010082902450_2. [14] "The Knowland Group is Named a Top Place to Work" (http:/ / www.” (http:/ / www. Retrieved 2011-05-11.

access control through roles and permissions and an intuitive structure for viewing documents. There is also a free. South Africa. A multi-platform installer provides end-users with a one-click install of both the underlying LAMP or WAMP stack and the application itself.Proprietary Commercial Edition . KnowledgeTree also includes workflow functionality along with notifications and alerts that allow reminders to be sent to users for document actions.KnowledgeTree 94 KnowledgeTree KnowledgeTree Screenshot Developer(s) Written in KnowledgeTree Inc. a cross-platform desktop explorer tool also allows access to the online repository from Windows. The company also has an office in Cape Town. Generally. It supports collaboration around documents using email and a familiar discussion "feed". In addition to the web-based interface (which supports HTML5 drag and drop). Additionally. KnowledgeTree offers integration with the Microsoft Office suite of applications so that users can access documents stored in the KnowledgeTree repository through the familiar Microsoft interface. KnowledgeTree’s features — including workflow. such as checking documents in and out for editing. document alerts and version control — are designed to help organizations manage business processes around documents in addition to enabling file sharing among teams. Open Source SaaS Edition . The product makes use of the cloud computing platform from Amazon EC2. North Carolina. PHP. AJAX enabled Operating system Cross-platform Type License Cloud Applications. The service is available on a subscription basis. KnowledgeTree is a US company with headquarters in Raleigh.knowledgetree. . REST and SOAP interfaces make it easy for KnowledgeTree to be integrated with other applications.com [1] Website KnowledgeTree is a provider of online document management software. open source community edition [2] that is written in PHP and uses the Apache Web Server and MySQL database management system. Content Management Systems. Features A complete list of features [3] is available on the KnowledgeTree web site [4]. Mac and Linux clients. Document Management System. version control.Proprietary Community Edition .GPLv3 www. ECM. the product provides the full range of document management functions.

com/ 2010/ 06/ 03/ olliance-ceo-interview-series-open-source-today-delivering-solutions-and-thought-leadership-daniel-chalef-ceo-knowledgetree/ [8] http:/ / www. League Lab is closely associated with. Washington. but is not a subsidiary of. knowledgetree. Features League Lab is designed to simplify the management of one-day sporting events. Currently supported sports are: • • • • • • • • • • • • Baseball Basketball Beach Volleyball Bocce Bowling Broomball Cornhole Dodgeball Floor Hockey Flag Football Football Hockey . fee collection. org [9] http:/ / forums.KnowledgeTree 95 References • Interview with CEO Daniel Chalef in CMS Critic [5] • KnowledgeTree Chosen by The VAR Guy [6] • Interview with CEO Daniel Chalef by Olliance Group [7] External links • KnowledgeTree Website [1] • Community Portal [8] • Community Forums [9] References http:/ / www. knowledgetree. or ongoing leagues of hundreds or thousands of players. and publishes a customizable website for the event or league. thevarguy. com/ community-download http:/ / www. com/ interview-daniel-chalef-ceo-knowledgetree http:/ / www. by a company of the same name.0. olliancegroup. org [1] [2] [3] [4] [5] [6] [7] League Lab League Lab is an Internet-based cloud application for managing amateur sporting leagues and events. Underdog Sports Leagues of Seattle and Portland. knowledgetree. cmscritic. The platform handles game scheduling. introduced in 2009 and currently in version 1. weekend tournaments. com/ the-open-source-50/ the-open-source-50-a-to-z-2010-edition http:/ / blogs. knowledgetree. com/ http:/ / www. knowledgetree. Oregon. League Lab's interface is designed to change for each supported sport's unique rules and customs. United States.9. produced in Seattle. com http:/ / www. registration. com/ features/ checklist http:/ / www. knowledgetree.

Voracious (Seattle Weekly food blog). Notes [1] Adriana Grant. from experience running their own consulting company. 2008. The inception was to use Panzar and Pollentier's skills building database-driven websites.League Lab • • • • • • • • • • • Kickball Lacrosse Racquetball Shuffleboard Skeeball Soccer Softball Tennis Ultimate Volleyball Whiffle Ball 96 Company History The company was started by principals John Panzar and Jason Pollentier. External links • Official site (http://www. a district populated by other startups and several established Internet companies. seattleweekly.rockymountainbasketball. In 2010 the company moved from its offices in Seattle's Belltown neighborhood to the city's South Lake Union (sometimes "SLU"[1] [2] ) neighborhood. [2] The SLU story (http:/ / www.com) • An example of a sports league running on the League Lab platform (http://www. aspx?contentId=11).leaguelab. to solve problems Underdog Sports Leagues was having at the time managing its rapidly expanding game schedule. php). Madden. Portage Bay Cafe To Open a Second Location in SLU (http:/ / blogs. com/ TemplateSouthLakeUnion.com/leaguelab) . Vulcan Real Estate.facebook. vulcanrealestate. and is privately co-owned by them and Underdog Sports Leagues founder Shawn D. Over The Turnstile.com) • The League Lab Facebook page (http://www. April 7. Accessed online 8 December 2008. Accessed online 8 December 2008. including Amazon. Microsoft and Paul Allen's Vulcan Inc. com/ voracious/ 2008/ 04/ portage_bay_cafe_to_open_a_sec.

Better Business Bureau. Statistics section allows calculating the conversion from chat invitations into chat sessions and then into sales. searched keyword. • Active communication. Dutch. E-commerce. Slovenian. Turkish. encountered error. Hungarian. In October 2007 LiveChat (as LIVECHAT Contact Center) was listed among top Customer Support and Feedback applications in Inside CRM report[5] recommended by Guy Kawasaki. operator application and web-based control panel.e. Italian. time on website. 2002 [1] Operating system Cross-platform Type License Website Live support software. iOS[8] . offered features include real-time website traffic monitoring and operators' efficiency reports. Swedish. live support and web analytics application for SMB and large enterprises[3] [4] offered in SaaS (software as a service) model. Once the [9] criteria are met. Windows Phone 7). initiated manually by the operator or automatically by LiveChat system as soon as the visitor meets the predefined criteria (i. Web analytics Proprietary (SaaS) livechatinc. started when the website visitor clicks on the chat button displayed on the page. Portuguese. French. Lithuanian. Maybank and Unicef. Thai and Chinese.[1] The platform allows companies to talk with visitors in real time on their website and currently hosts over 1000 organizations. LiveChat is a proprietary software available in English. Mac OS X) and mobile clients (Android[7] . etc. Spanish. Apart from website chat.com [2] LiveChat is an online marketing. German. including Adobe Business Catalyst. Translations into additional languages are done by the community of users. Czech. Vietnamese.). The operator application is cross-platform and allow users to log in and conduct a chat with website visitor using desktop (Windows. It is developed by LIVECHAT Software and was first launched in 2002. LiveChat displays chat invitation with a customized message.[6] Features LiveChat system consists of 3 elements: web-based website chat window.LiveChat 97 LiveChat LiveChat Developer(s) Initial release LIVECHAT Software January 10. Kaspersky Lab. Polish. . BlackBerry. Greek. There are two ways of having the online chat session between the operator and website visitor: • Passive communication. Russian. Estonian.

These tools help you keep in touch. Retrieved 2011-05-05. livechatinc.org Plugin Directory [19] Joomla! extension (http:/ / extensions. VoIP services: Skype. Zoho. Roxana (2010-10-17). [12] SugarCRM extension (http:/ / www. "Thinking about live chat for your website" (http:/ / www. zoho. August 4. freshbooks. com/ blog/ keep-chat-conversations-in-one-place-with-livechat). References [1] LiveChat CrunchBase profile (http:/ / www. [21] LiveChat add-on (http:/ / community. . Remote desktop: LogMeIn Rescue. run meetings. . CMS systems: WordPress[18] . 2010. Community Guy. provide support. html). guykawasaki. July 20.LiveChat 98 Integrations LiveChat is available for custom integrations over REST-based API[10] ." [7] LiveChat for Android (https:/ / market. com [3] LiveChat Review (http:/ / enterprise-chat-software-review. [4] Lucier. It also offers integrations with other services and SaaS vendors for creating own ecosystem of applications: • • • • • • • • CRM software: Highrise[11] . org/ extensions/ communication/ live-support-hosted/ 12989) Joomla! Extensions Directory [20] La. communityguy. [13] Natarajan. Salesforce. Web analytics: Google Analytics[22] . com/ product_details. . ca/ reviews/ thinking-about-live-chat-for-your-website/ ). com/ livechat-review. com/ api/ ) LiveChat [11] LiveChat integrates with Highrise (http:/ / productblog. [10] API documentation (http:/ / www. Aug 25. org/ extend/ plugins/ wp-live-chat-software-for-wordpress/ ) WordPress. Help desk software: Zendesk[16] [17] . Arvind (2011-02-28). 2010. com/ 2010/ 08/ triggers-automated-and-personalized-customer-support/ ) LiveChat blog. [6] Kawasaki. zendesk. android. Drupal. [18] WordPress plugin (http:/ / wordpress. 2011. "LiveChat: capture offline chat messages in Zendesk" (http:/ / www. com/ features/ entrepreneur-customer-service-toolbox-102407/ ). eCommerce platforms: Shopify[14] . [14] Shopify App (http:/ / apps. google. freshbooks. Retrieved 2011-05-05. Joomla[19] . FreshBooks. apple. com/ enterprise/ marketplace/ viewListing?productListingId=3673+ 11212232050638755841)Google Apps Marketplace . livechat) Android Market [8] LiveChat app for iOS (http:/ / itunes. Retrieved 2011-05-05. 2010. Ben (2011-04-03). [17] Siu. "Add-ons roundup: What do you need in addition to FreshBooks?" (http:/ / www. Peter (2010-04-14). crunchbase. 2007-10-24. . com/ magento-connect/ Szymon+ Klimczak/ extension/ 4147/ livechat) Magento Connect. Magento[15] . html) 37 Signals Product Blog. com/ blog/ livechat-capture-offline-chat-messages-in-zendesk). Tactile CRM. [22] LiveChat (https:/ / www. sugarexchange. com/ products/ 2011/ 01/ livechat-integrates-with-highrise. "Keep chat conversations in one place with LiveChat" (http:/ / www. toptenreviews. 2011. Zen Cart. zendesk. magentocommerce. livechatinc. Zengage. 37signals. shopify. com/ blog/ 2011/ 04/ 14/ add-ons-roundup-what-do-you-need-in-addition-to-freshbooks/ ). com/ addons/ view/ livechat/ ) FreshBooks. . com/ product/ livechat) Crunchbase [2] http:/ / livechatinc. com/ 2007/ 10/ a-night-in-the-. Retrieved 2011-05-05. January 13. Retrieved 2011-05-05. com/ general/ livechat-integrates-with-zoho-crm-28-2-2011). Zoho CRM[13] . [5] "The Web Entrepreneur's Customer Service Toolbox: 100 Hacks and Resources" (http:/ / www. com/ livechat) Shopify App Store [15] Magento extension (http:/ / www. do accounting. insidecrm. php?product=982) "SugarExchange". [16] Yan. Guy (2007-10-25). . . joomla. Steven (2010-07-27). Retrieved 2011-05-05. html) Enterprise Chat Software Reviews. Zengage. com/ us/ app/ livechat/ id402466708) Apple iTunes [9] Triggers: automated and personalized customer support (http:/ / blog. SugarCRM[12] . How to Change the World. "This is a compilation of useful tools and services to maintain a high-level of customer service. and solicit feedback. "A Night in the Life of Guy Kawasaki Plus Cool Stuff Friday" (http:/ / blog. Billing software: FreshBooks[20] [21] . Retrieved 2011-05-05. "LiveChat integrates with Zoho CRM" (http:/ / blogs. com/ details?id=com.

History LivePerson was founded in 1995.[9] . Type Founded Headquarters No. the Company acquired HumanClick. Inc. an Atlanta based provider of hosted proactive chat solutions that help companies generate revenue on their web sites. the Company acquired all of the outstanding shares of NuConomy. San Francisco and Atlanta. In April 2000. United States London. an Israeli-based company whose web analytics and optimization platform is intended to help companies better assess and understand website and social marketing performance. an Israeli-based provider of real-time online customer service applications. In October 2000. the Company acquired Kasamba Inc. Its most well known product is a chat platform that allows companies to talk with visitors in real time on their websites. 2006.259 million (2010) 481 (As of March 2011) HumanClick Kasamba www.[6] On July 18.86 million (2010) $ 14. 2007. Tel Aviv Worldwide Rob Locascio.[7] On October 3. and expert advice company based in New York City with offices in London. Tel Aviv. of locations Area served Key people Industry Public (NASDAQ: LPSN 1995 New York City.com [3] [1] ) (TASE: LPSN [2] ) Products Revenue Operating income Net income Employees Subsidiaries Website LivePerson is a publicly held online marketing. 2010.[8] On April 13. the Company acquired Proficient Systems. CEO Internet Computer software Online Communication Expert Advice LivePerson Pro US$ 109.. the company completed an initial public offering on the NASDAQ[4] and in March 2011 its shares have started trading also on the Tel Aviv Stock Exchange[5] . incorporated in the State of Delaware in November 1995 and the LivePerson service was first introduced in November 1998. an online provider of live expert advice delivered to consumers via real-time chat. web analytics.LivePerson 99 LivePerson LivePerson.liveperson.34 million (2010) $ 9.

The company is organized into two operating segments. Mar 13. And the Consumer segment.product offered by ATG. highbeam. 2006.10 years later" (http:/ / www. subsidiary of Oracle. [7] "LivePerson buys live chat provider Proficient Systems in all-stock deal" (http:/ / www. marketwatch. voice. which facilitates online transactions between independent experts and individual consumers. Internet Retailer. nasdaq. Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses" (http:/ / www. StartupIsrael. References [1] http:/ / quotes.LivePerson 100 Products and services As a “cloud computing” or software-as-a-service (SaaS) provider. com/ 2010/ 01/ 25/ liveperson-to-acquire-web-analytics-startup-nuconomy-for-3-million/ ). April 7. July 19. Jan 25. Business Wire. 2000. Reuters. com/ article/ 2011/ 03/ 13/ liveperson-tase-listing-idUSLDE72C02420110313). htm?objectId=& objectType=& securityType=& searchTerm=LPSN [3] http:/ / www. [8] "Kasamba to be Acquired by LivePerson" (http:/ / www. June 26. com/ story/ liveperson-regains-ipo-price-after-10-years-2010-04-07). com [4] "LivePerson returns to IPO price -. [5] "LivePerson dual lists on Tel Aviv Stock Exchange" (http:/ / www.liveperson. com/ doc/ 1G1-66024185. • LiveChat . The Business segment. html). com/ asp/ SummaryQuote.com. (http://www. which facilitates real-time online interactions. LivePerson provides solutions on a hosted basis. October 13. liveperson. [6] "LivePerson Acquires HumanClick. 2010. email and self-service knowledgebase for global corporations. Marketwatch. 2010. il/ TASEEng/ Management/ GeneralPages/ SimpleSearchResult.com) . 2011. utilizing: chat.live support software developed by LIVECHAT Software. com/ 2006/ 07/ 19/ liveperson-buys-live-chat-provider-proficient-systems-in-all-sto). click-to-call. startupisrael. Competitors • ATG Commerce . reuters. com/ israeli_web/ kasamba_to_be_acquired_by_liveperson). tase. asp?symbol=LPSN& selected=LPSN [2] http:/ / www. co. internetretailer. [9] "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million" (http:/ / techcrunch. 2007. External links LivePerson Inc. TechCrunch.

• The Joint Commission publishes a set of Emergency Management Standards that many accredited hospitals must adhere to. New Jersey to help the healthcare industry to be prepared in disaster situations. public health agencies and other healthcare organizations a common platform to communicate. LiveProcess gives hospitals. LiveProcess was used by multiple hospitals during the 2009 flu pandemic. History Founded in 2004 in Westfield. Department of Homeland Security provides guidance and tools for assisting organizations in developing useful and standardized exercises for improving response competencies. In 2005.S. The platform is web-based. enterprise software and can be accessed with any internet connection and browser. part of the United States Department of Health and Human Services provides federal grant assistance to hospitals and healthcare organizations to improve community medical and health planning and response capabilities. In the same year. and other healthcare organizations to prepare for and respond to disasters and events. maintained by the Federal Emergency Management Agency’s National Preparedness Directorate. Patent No.6 million bioterrorism preparedness grant from the federal Health Resources and Services Administration. LiveProcess received U.596. public health agencies.608 for its Networked Emergency Management System. the agencies and programs that can assist hospitals and healthcare organizations include: • The Hospital Preparedness Program (HPP).4 million from a $13. From the Federal government. the Georgia Division of Public Health allocated $3. coordinated through the Assistant Secretary for Preparedness and Response (ASPR). 7. • The Homeland Security Exercise and Evaluation Program (HSEEP). USA Federal Government and Healthcare Emergency Preparedness Healthcare organizations can receive support and direction for healthcare emergency preparedness from their local. In 2009. .LiveProcess 101 LiveProcess LiveProcess is a company that provides a Software as a service (SaaS) platform that allows emergency preparedness coordinators at hospitals. state and federal government. The need for this type of system was exposed during the events of the September 11. Georgia was the first state to adopt the platform statewide. LiveProcess was awarded the American Hospital Association (AHA) endorsement for its disaster readiness and incident command solutions for hospitals in February 2008. 2001 attacks and brought more into the public spotlight following Hurricane Katrina in New Orleans. According to an article in the Atlanta Journal Constitution.

aha-solutions. org/ aha-solutions_app/ ControllerServlet?action=displayComponent& componentID=414689627& platformID=9684994 [4] http:/ / www.LiveProcess 102 External links LiveProcess. com [3] http:/ / www.com [1] Corporate website Healthcare Emergency Management blog [2] AHA Solutions [3] AHA Solutions page about LiveProcess Healthcare IT News [4] Story about Grady Memorial Hospital in Atlanta using LiveProcess during the 2009-H1N1 pandemic • Video from The 33 News in Dallas [5] Flu fighters video from May 2009 • • • • References [1] http:/ / www. com/ videobeta/ watch/ ?watch=510afe08-ef94-42aa-9f6f-3e4e0ff34f0c& src=front . com [2] http:/ / blog. com/ news/ atlanta-hospital-uses-web-based-technology-help-manage-flu-surge [5] http:/ / www. liveprocess. the33tv. liveprocess. healthcareitnews.

It is a renaming of Lotus Notes Hosted Messaging. managing collaborative tasks called "Activities. online meetings. sharing files. Salesforce. • LotusLive Events adds event management (such as automatic e-mail announcements and event rehearsal) to LotusLive Meetings. There are several LotusLive offerings: • LotusLive Connections provides an integrated set of collaboration tools for business networking. It uses the messaging assets that IBM acquired from Outblaze. • LotusLive Meetings is a full-featured. • LotusLive iNotes is a web-based e-mail and calendar service. It was [2] [3] [4] code-named "Bluehouse" and was first announced at Lotusphere in January 2008. collaboration. and Silanis. file sharing.[7] [9] . This service was formerly known as Lotus Sametime Unyte Events.com [1] LotusLive is a suite of business networking and collaboration cloud-based services hosted by the Lotus Software division of IBM.0 Subscription lotuslive.LotusLive 103 LotusLive LotusLive Developer(s) Stable release Lotus Software Beta Operating system Cross-platform Type License Website Software as a service. web 2.[5] [6] LotusLive also provides mechanisms for third-party applications to integrate with LotusLive. IBM has announced integration with Skype. instant messaging. and sending out surveys. data visualization and e-mail.com. LinkedIn. The integrated services include social networking for businesses.[7] [8] The LotusLive brand was first introduced at Lotusphere 2009. instant message. UPS. web-based online meeting service. formerly known as Lotus Sametime Unyte Meeting." visualizing data. • LotusLive Notes is a service where a customer uses its installation of Lotus Notes to access an installation of the Lotus Domino e-mail and calendar server that is hosted and managed by IBM Lotus. a Hong Kong-based online application service provider. • LotusLive Engage combines the functionality of LotusLive Connections and LotusLive Meetings.

com/ c/ a/ Messaging-and-Collaboration/ IBM-is-Closer-to-Building-Bluehouse-to-Compete-With-Cisco-Google-Microsoft/ ). IT-Director. com/ news. Retrieved 2009-01-25. Google. Press release. Clint (2009-01-22). lotuslive. eWeek. "IBM Lotus Introduces New Portfolio of Integrated Cloud Services" (http:/ / www. eweek. . Ars Technica. ars/ post/ 20081007-big-blue-goes-social-with-bluehouse-collaboration-platform.com/developerworks/lotus/library/lotuslive-intro/) DeveloperWorks article on LotusLive Engage (http://www. ibm. html). Retrieved 2009-01-25. wss).ibm. "IBM Unveils Plans for Collaboration Software and Services for Small-and-Medium Sized Businesses" (http:/ / www.com. Retrieved 2009-01-25. wss). Clint (2008-10-06).com/software/lotus/products/notes-hosted-messaging/) DeveloperWorks article on LotusLive (http://www. wss). services to LotusLive" (http:/ / www. ibm. com/ press/ us/ en/ pressrelease/ 26486. . com/ blogs/ MWD/ 2009/ 1/ saas_takes_centre_stage_at_lotusph_.ibm. [6] Ashenden. com/ news/ ibm_adds_new_tools_services_to_lotuslive_100415). External links • • • • LotusLive Homepage (http://www. com/ press/ us/ en/ pressrelease/ 26504. html). com/ [2] IBM (2008-01-21). [4] Boulton. [9] Boulton. [7] IBM (2009-01-19). . . eWeek.lotuslive. . "SaaS takes centre stage at Lotusphere" (http:/ / www.com/developerworks/lotus/library/ lotuslive-engage/) . com/ c/ a/ Messaging-and-Collaboration/ What-is-IBM-LotusLive-SAAS-With-Great-Promise-But-Confusing-Branding/ ). Retrieved 2009-01-25. eweek.LotusLive 104 Notes [1] http:/ / www. "What Is IBM LotusLive? SAAS with Great Promise but Confusing Branding" (http:/ / www. Microsoft Cloud Offerings" (http:/ / www. ibm. it-director. "Big Blue goes social with Bluehouse collaboration platform" (http:/ / arstechnica. Press release. [8] "IBM adds new tools. Press release. "IBM Announces Intent to Acquire Outblaze's E-Mail Service Assets" (http:/ / www. [5] IBM (2009-01-15). "IBM Closer to Building Bluehouse to Compete with Cisco. cbronline.com) Lotus Notes Hosted Messaging (http://www. Retrieved 2009-01-25. Angela (2009-01-23). . 2010-04-14. Retrieved 2010-09-21. David (2008-10-07). . . [3] Chartier.ibm. com/ press/ us/ en/ pressrelease/ 23326. Retrieved 2009-01-25. Retrieved 2009-01-25. Computer Business Review.

com/ blog/ 2010/ 07/ 31/ lucidchart-2-0/ ). canvasdemos. first announced its LucidChart visual collaboration platform[5] in December 2008 as a public beta version. [6] Kevin Purdy (15 April 2010). an entirely new user interface. "Create and Share Flow Charts with LucidChart" (http:/ / blogs. . Safari and Opera browser. organisational charts.0" (http:/ / www. LucidChart. This software is notable because it is built on web standards such as HTML5 and Javascript and provides real-time collaboration for the creation of graphical content. com Rick Broida (18 December 2008). and flowchart software. mind maps. LifeHacker.LucidChart 105 LucidChart LucidChart . . LLC.Online Diagramming and Flowcharting Developer(s) Lucid [1] Type License Website Diagramming software Free & Paid Subscriptions LucidChart website [2] LucidChart is a web-based diagramming. LucidChart allows printing to vector PDFs as well as raster JPEG and PNG images. "LucidChart" (http:/ / www. com http:/ / lucidchart. Underlying Technology LucidChart uses canvas for all rendering. "LucidChart 2. Bnet. com/ 5112133/ lucidchart-makes-stripped+ down-flowcharts-for-free). [7] Darrell Swain (31 July 2010). a Provo. It features a drag-and-drop interface and real-time collaboration capabilities[3] . [8] http:/ / lucidchart. bnet. Kevin Purdy (17 December 2008). CanvasDemos. software prototyping. including many of the UI elements. it runs on Microsoft Windows. "LucidChart Makes Stripped-Down Flowcharts for Free" (http:/ / lifehacker. lucidchart. and additional social features. com/ businesstips/ ?p=2222).Online Diagramming & Flowcharting [8] References [1] [2] [3] [4] [5] http:/ / www. Launch LucidChart. External links • LucidChart.[4] LucidChart's user interface makes heavy use of both jQuery and Google's Closure Library (which Google uses for Gmail. CanvasDemos (5 August 2010). Google Docs. lucidchart. doodle art and many other diagram types. UML designs. website wireframes. etc). This release included support for a number of pre-built templates. . The current major revision of LucidChart was released on July 31. "LucidChart and Creately Plug Flowchart Tools into Google Apps" (http:/ / lifehacker. electrical designs. Mac OS X and Linux. Being a browser-based application with support for all modern web browsers like Firefox. It can be used to create flowcharts. 2010[7] . LifeHacker. Utah-based startup. com/ . Uses excanvas for IE8 support. com/ 5517897/ lucidchart-and-creately-plug-flowchart-tools-into-google-apps). . . LucidChart was added to the Google Apps Marketplace[6] in April 2010. com/ 2010/ 08/ 05/ lucidchart/ ).

both on-premise and on-demand systems can be modeled without much dependency on the IT team. such as adding users and configuring filtering. MashApps Development Process The MashApps are built from an online Mashup enabler called the MashApp Composer.cordys. Most administrative tasks are performed through the use of a web-based administrative console. It is part of the Microsoft Forefront group of products. but is activated by changing each customer's MX record.[1] Users looking for MashApps for their business scenarios can either build it themselves or look for similar solutions that are readily available on the Google Apps Marketplace.MashApps 106 MashApps MashApps are process-centric Cloud applications for small and medium enterprises and departmental deployments. owned by Microsoft.1.[1] Each customer pays for the service by means of a subscription. . cordysprocessfactory. com/ cloud-applications/ mashup-applications) External links • Cordys Process Factory (http://www. Integrations with third party applications.com) Microsoft Forefront Online Protection for Exchange Microsoft Forefront Online Protection for Exchange (FOPE) is a hosted e-mail security service. external Web Services References [1] What are Mashup Applications (http:/ / www. FOPE also offers policy-based encryption of email messages. The console allows customers to perform management tasks.[2] The current version of FOPE is 10. MashApps can be used to solve different types of business problems within an enterprise. Mashup Applications can be shared between users or organizations.com/) • Cordys (http://www. Building a MashApp does not require programming languages like Enterprise Mashup Markup Language. The service does not require client software installation.cordysprocessfactory. New MashApps are assembled from an existing repository of reusable mashup components like Process Library. that removes spam and viruses from e-mail messages.

aspx) • Microsoft Forefront Server Protection Blog (http://blogs. com/ download/ B/ 8/ 4/ B84B3C39-4E71-4172-92AF-6779851DC967/ FOPE_Datasheet.[3] References [1] Forefront Online Protection for Exchange Datasheet (http:/ / download. mspx) External links • Official website (http://www. aspx) [3] Microsoft Completes Acquisition of FrontBridge Technologies (http:/ / www. com/ en-us/ library/ ff715134.Microsoft Forefront Online Protection for Exchange 107 History Microsoft Forefront Online Protection for Exchange was originally created by FrontBridge Technologies.aspx) • Microsoft to Acquire FrontBridge Technologies.com/en-us/library/ff715254. microsoft. in 2005.com/online/exchange-email-filtering. com/ presspass/ press/ 2005/ aug05/ 08-31FrontBridgeCompletePR.pdf) • FOPE User Guide (http://technet. microsoft. Microsoft acquired FrontBridge Technologies Inc.com/b/fss/) • Forefront Online Protection for Exchange Datasheet (http://download.microsoft.microsoft.microsoft.com/download/B/8/4/ B84B3C39-4E71-4172-92AF-6779851DC967/FOPE_Datasheet. a Leading Provider of Secure Messaging Services (http://www. microsoft. microsoft. and it became a subsidiary of Microsoft. pdf) [2] Forefront Online Protection for Exchange Overview (http:/ / technet.mspx) .technet.com/presspass/press/2005/jul05/07-20FrontBridgePR.

Mac and iTools) is a subscription-based collection of online services and software offered by Apple Inc.Mac July 9. On February 24th. display a message and/or play a sound on the device (even if it is set to silent). and Windows.com e-mail address and are no longer restricted to Mac OS X software such as Mail and iCal. 2000 as iTools July 17. change the password on the device. iPod Touch or iPad via the web portal at me.com www.5 / December 16.2.com] MobileMe (formerly . but only for devices introduced in 2010. However.0 software update as a feature for MobileMe users.Mac received a special @mac. showing the service's ties to the Mac hardware. Support for MobileMe is available via chat and telephone. after this period one's credit card is charged $99. now targeting Mac OS X. 2000. Apple relaunched it as . Originally launched on January 5. 2002 as . January 5.Mac on July 17. began providing Internet services for Mac OS X. iPad. 2008 as MobileMe [1] 1. as iTools. the renamed service. Windows. and iPod Touch users.me. A user can see the device's approximate location on a map (along with a circle showing the radius of inaccuracy). 2010. Services iTools and . Members of MobileMe are given a @me.com. The MobileMe retail boxes are also not offered through resellers anymore. and remotely erase its contents. An app has also been released by Apple which allows users to locate their iPhone from another device running the iOS 4 software. iOS. and they can access personal data from any computer connected to the Internet using the web interface at me. iPhone. 2008.6.1 software update on November 22. MobileMe. when it became a paid subscription service primarily designed for users of Mac OS X. The feature was first announced on June 10. a free collection of Internet-based services for users of Mac OS 9.MobileMe 108 MobileMe MobileMe Developer(s) Initial release Apple Inc. 2002. Find My iPhone MobileMe allows users to track the location of their iPhone. All members of iTools and . 2011.[3] Find My iPhone was made free of charge with the iOS 4. 2010 Stable release Operating system Mac OS X Microsoft Windows iOS Web-based Type License Website Internet suite Subscription [www.com or a number of supported applications. with the release of the iPhone 3G in 2008.[4] .[2] It is now only possible to purchase MobileMe by signing up for a free 60-day trial through Apple's website. Apple discontinued offering MobileMe through its retail stores.com e-mail address.Mac were designed primarily to provide Internet services for Mac owners. including Microsoft Outlook as long as the user is using version 2003 or later. 2009 and was included in iOS 3. Apple relaunched the service again as MobileMe at WWDC 2008 on July 9.me.

the amount of storage is designated per account. In a family account. by extension. synced by iPhoto or Aperture on MacOS X or uploaded from the iPhone and iPod touch. except looking them up individually in Contacts). each sub-account having its own email address. . Address book and calendar MobileMe maintains a synchronized address book and calendar feature using Push functions. and the Notes app on the iPhone) are synced via the MobileMe service. will be synced back to iPhoto or Aperture. To Do lists (controlled from the Mail app and the iCal app on a Mac computer) are viewable and editable through the MobileMe web site (under the Calendar tab). All uploads by viewers of the gallery (either by the iPhone or iPod touch.[5] [6] [7] MobileMe Gallery MobileMe has a public photo and video gallery feature. as it gathers its information from Address Book. me. Address Book and iCal on Mac OS X. online storage and being able to use all the MobileMe features. Both the primary account and sub-accounts have read/write access to this folder and is limited to the free space available in the primary user's iDisk. Galleries can be made public or hidden. but are not viewable or editable on an iPhone. or Microsoft Outlook 2003 or later on Microsoft Windows.MobileMe 109 Storage MobileMe has two different plans. If a user makes a change to a contact or event on one device it will be automatically synced to the MobileMe servers and. Calendar>Add Account. including iPhoto and iMovie. With the announcement of iOS 4 the sync for Notes over IMAP (including MobileMe) was implemented. The Family Pack includes 40 GB of storage split among one 20 GB individual (primary) and four 5 GB sub-accounts. Subscription calendars in iCal on a Mac computer are not viewable on the online MobileMe service (although "Birthdays" is viewable online. on the iPhone "Birthdays" from Contacts on the iPhone are not viewable on the Calendar app (nor any other method. all the user's other devices. The Individual plan includes 20 GB of email and file storage and 200 GB of monthly data transfer. but subscription calendars are available to view in Calendar by adding them through Settings>Mail.but only through iPhoto or iMovie on MacOS X. or can be password protected . or sent by the dedicated e-mail address). Conversely. Contacts.com. Notes (from the Mail app on a Mac computer. However cannot be viewed or edited online. Members can buy additional storage in 20 GB or 40 GB allocations. MobileMe also provides the user with an e-mail address that is used only for uploading photos and videos.ics) subscription calendars). Users can also upload movies from within applications available on the Mac. Family members also have a Shared folder in their iDisk with which they can share access to data amongst themselves. rather than CalDAV or iCalendar (.com. Photos and videos can be uploaded in the web browser at me. although sub-account storage cannot be upgraded. Supported devices include the iPhone.

To install. and iDisk settings such as public folder access.5 or later can use the iLife '08 or iLife '09 or iLife '11 application iWeb to publish websites hosted on their MobileMe account. but are not fully supported. iChat users using a MobileMe account can encrypt their chats with other MobileMe members using iChat.com. that can be then shared by email. Safari 3. and then clicking a Share button that will generate a unique link to this file. You can also access the MobileMe Chat account on an iPhone or an iPod touch. Users can also configure features such as e-mail aliases or domain names for the iWeb Publish feature. and can control sync settings for contacts. and Firefox 3. Firefox 3.MobileMe 110 iDisk MobileMe features iDisk.0 will run the web applications. calendars and bookmarks.com or @me. which can also be password protected. Another way to use iDisk to share several files easily is by placing them in the iDisk Public Folder.com web applications are built on top of the open source SproutCore Javascript framework. however this has not been confirmed by Apple. Contacts. PC synchronization Users who wish to sync their MobileMe data with a PC must download and install MobileMe Control Panel. Supported browsers for me.[10] .com/idisk or the iDisk iPhone app.com include Mail. It also allows sharing of files by selecting a given file using me. various Apps for the iOS. Finder on Mac OS X. or any other iOS app that supports the AIM protocol. the web host doesn't support any server side language such as PHP or Apache.[8] iWeb Publish Users of Mac OS X v10. using the free or paid-for versions of the AIM application provided by AOL. Internet Explorer 7 (Windows). Gallery. Users without iWeb can also publish websites by placing files to the Web/Sites folder in iDisk.com website. Most of the me. and then install MobileMe Control Panel.com accounts. MobileMe is accessible from Linux using Firefox 3 despite a warning that will be presented to the user upon entry. In addition.1 or later (Mac OS X and Windows). either to a domain name that they control or to a page on the me. Find My iPhone and iDisk access. plus an Account section. Applications on me. in a similar manner to the MobileMe preference panel built into Mac OS X. an online storage repository accessible via a web browser at me. protected by password.[9] iChat/AIM MobileMe users can connect to the AIM service with their @mac.0. However. and Internet Explorer 8 (Windows). MobileMe connections are secured by SSL encryption. the user must first download and install the latest version of iTunes.com are Safari 3. or as a remote disk in Microsoft Windows.5 or later (Mac OS X and Windows). Web applications MobileMe uses Ajax and Dynamic HTML to simulate the look and feel of desktop applications within the user's web browser. Success has also been reported using the Konqueror browser on Linux. After installation. the user signs into the control panel using their username and password. Calendar.

com/mobileme on 16 April 2010).Mac and iTools before it.41 $ 116.[13] Pricing The annual cost of the service varies by location.[11] MobileMe Calendar Beta MobileMe Calendar Beta was released on July 6. This mechanism was one of the early ways to receive free software as part of . and alarms and notifications do not work. with these updates came some decreased functionality. like .45 Europe (non EU)† and Africa Singapore Japan Australia † 9800 ¥ 15600 ¥ A$ 119 A$ 179 With exception of Switzerland: € 70.35 S$ 228 Personal in US$ (for comparison) $ 99 $ 113. which sends an email to invited persons. as well as a new list view to make scanning events easier.70 $ 112. then they answer by clicking a simple link (they don't have to be MobileMe members).MobileMe 111 MobileMe Mail Beta MobileMe Mail Beta was released on May 13. and month views. 2010. font changing. Furthermore.25 / € 105.93 $ 117. The capability to publish iCal calendars as publicly viewable web pages was removed. 2010. It also features new sharing options that allow invited users to edit a shared calendar. It supports invitation through RSVPs. This means that a MobileMe calendar is always seen by Outlook as a secondary calendar. mostly within the iLife suite. Users wishing to view a public calendar must now manually subscribe with a CalDAV compatible calendar device.82[14] (Prices sourced from www. Most notably.14 $ 96.63 $ 123. since Outlook users cannot sync their primary Outlook calendar to a MobileMe calendar anymore. It was released as a final version on June 18. Having a MobileMe account extends the functions of many programs.com with redesigned day. It also supports CalDAV standard for compatibility with multiple devices. Performances have also been increased. week. . iDisk commands are located in the "Go" menu of the Finder. MobileMe Mail Beta includes many new features such as photo inserting. though they are only uploaded when the iDisk is mounted.[12] However.29 S$ 148 Price Family $ 149 C$ 159 £ 91 € 119 € 98. it is possible to mount the public portion of another user's iDisk. 2010. is closely integrated with Mac OS X. the only way to integrate MobileMe with Outlook now is to have a MobileMe calendar linked in through CalDAV.Mac. wide screen views and much more.45 $ 92. any iDisk can be mounted as any other volume on the Mac OS X desktop. Compatibility with Microsoft Outlook suffered too. Integration Mac OS X MobileMe. MobileMe Calendar Beta includes a new web application at me. It is possible to queue files for upload to an offline iDisk.apple. Country Personal USA Canada United Kingdom Eurozone [14] [14] US$ 99 C$ 109 £ 60 € 79 € 65.

See list: • • • • • http://www.me. some features of iTools were accessible via non-Mac platforms although a Mac was needed to establish an account. iPhoto. and iTunes libraries could easily be uploaded to any iDisk (subject to various licensing agreements). iTools was made available free of charge for Macintosh users. In the current iteration of MobileMe.me. http://gallery.MobileMe Additionally.[16] Also. However. mail rules.com/<username> – member Website access. Apple introduced a feature that allows users to stream music that's stored on their iDisk in the background from their device. History iTools The original collection of Internet software and services now known as MobileMe was first called iTools.com/<username> – member Public folder access. which makes it easier for members to access the contents of their iDisk from their iPhone or iPod touch. Backup software can be used to make backups to iDisk or local media. http://web. Safari bookmarks and keychains. Safari Bookmarks syncing across devices. http://public. mail signatures. Apple later introduced the iDisk [18] application for the iPhone and iPod touch. published website. Public URL subdomains There are public subdomain access points to each MobileMe members' individual account functions. Public folder. a directory of family-friendly web sites. Announced and released at Macworld Expo San Francisco on January 5. a free greeting card service.[15] iCal can be used to publish calendars to the web. iCards. 2000. iTools iTools was primarily a Mac-only offering and provided only limited. mail accounts. there is no calendar publishing available. iCal events and to-do entries.me.me.Mac service. the iMovie.me. In August 2010. allowing easy synchronization between multiple computers.[17] With the prior . a free web page publishing service. iPad and iPod Touch that allows mobile access to the Find My iPhone feature. iPhoto can be used for one-click web-publishing of photo albums. via links to each function directly. This includes iCal syncing with Calendar. GarageBand. These provide direct public web access to each MobileMe users account.com e-mail addresses. . any Address Book entries. and published calendars (not available currently). iWeb allows users to create web pages that can be uploaded to iDisk and published. a collection of reviews of popular web sites. Gallery. In the older system. and smart mailboxes can be synched with the iDisk. iPad and iPod touch. and KidSafe. Services offered by iTools included the first availability of @mac. HomePage. http://ical. iReview. Address Book syncing with Contacts. the first version of iDisk. discussion board-based technical support. an online data storage system.[19] There is also a universal application [20] for iPhone. for use through a web-based interface or other applications such as Outlook Express. 112 iOS MobileMe integrates with various applications on the iPhone.com/<username>/<calendar name> – member individual calendar publishing. many calendars could be published at the same time.com/<username> – member public photo/video Gallery. Mail syncing across devices.com – member login.

After several hours of infrequent service.Mac subscribers until June 15. modifying HomePage content was possible using a web browser on Windows or via Linux. Apple even offered an application for use with Windows XP.Mac features were removed after the transition to MobileMe: . a personal backup solution that allows users to archive data to their iDisk. to 12 a.[29] Several . On August 7.Mac came in early June 2008. a live-updating three-way split view.com domain name. iDisk. the online disk storage service. the online greeting card service.Mac was overpriced. Apple launched an update to its . The new functionality was built on top of AJAX and provided drag-and-drop. subject to the terms of the . and McAfee Virex.m.com e-mail accounts. Apple's CEO Steve Jobs announced new features for . the wide demand for @mac. leaving customers redirected to the MobileMe information page. and the MobileMe service went live between 8 p. 2008. when Apple bought the me. This was launched on July 9. (both Pacific Time). some believing .com was taken offline from 8 p. a virus scanner given to .m. 2002 that more than 100. accounts were transitioned to . 2007. Apple announced on September 17.MobileMe For example. 2008: mac.Mac occasionally received new features. IMAP and Webmail access via web browser. and increasing support needs.Mac at Macworld Expo New York on July 17. the personal web hosting service. Users who wanted additional storage capacity could buy up to a total of 30 GB for a higher annual fee.000 people had .Mac Mail service whose interface was close to that of Mac OS X Mail.Mac offered several tools to subscribers.m. including a new Web Gallery feature. This move generated a mixed reaction among Mac users. the e-mail service provider offering both POP and IMAP protocols. similar to Flickr and YouTube combined. 113 . .[24] .[22] The new . and 2 a.Mac accounts during a free trial period that ended on September 30.Mac would be replaced by MobileMe. a remote desktop service.[27] MobileMe was taken offline a short time later. An account preference allowed the user to decide how much storage space to allocate to either service as they see fit. it was eventually updated to use WebDAV technology and therefore opened up access to non-Mac operating systems. The box contained an activation code that was entered when registering or renewing a subscription. Apple announced that .Mac to provide dynamic DNS services for its Back to My Mac feature. and ability to resize panels. and iCards. @mac. 2002.Mac was also offered in a boxed version. 2005. iTools was renamed .Mac license agreement). 2008.Mac.com e-mail address and the user's iDisk. including upgraded versions of HomePage.[21] The e-mail service supported POP. as a subscription-based suite of services with a dedicated technical support team. MobileMe officially went live during July 11. CD or DVD.[25] Mac OS X v10.[28] where there was no option to log in. that day. In October 2006. Although the original version of iDisk used AppleShare IP for transport and required Mac OS 9. New services offered by . MobileMe Initial speculation about a new service to replace . 2002.Mac since its launch earlier that year. most particularly due to iDisk storage space.com.Mac As costs rose.Mac [23] Existing iTools subscribed to .5 used .Mac account now came with 10 GB of storage space that could be divided between e-mail storage for an @mac. The storage space for both e-mail and an iDisk could be used in any way the user wanted. available at stores and online (as a physical product).Mac included Backup. Each .[26] At WWDC on June 9.m.

Apple. In an internal e-mail sent to Apple employees on August 4. Eric (June 8. com/ kb/ HT1774) Apple.[37] Initial versions of the Windows MobileMe control panel allowed synchronization of corporate Outlook accounts with MobileMe." (http:/ / www. . ZDNet. . com/ currency_table/ ) . dated 03 August 2009 [6] [MobileMe: Syncing calendar subscriptions and CalDAV calendars]. Retrieved 2008-09-18. pdf). . Jason D. 2008. com/ mobileme/ news/ 2010/ 06/ the-new-mobileme-mail-available-to-all-members. Retrieved 2011-03-27. . was initially criticized during its launch for being unstable[32] and for having syncing problems. 2008. com/ mobileme/ features/ pc. [3] Slivka. Now Available to All Members. jspa?threadID=2680921& start=0& tstart=0). Retrieved 2010-07-31.0 software and the App Store”.10 or earlier (some features require Mac OS X 10. . html). Retrieved January 17. leading Apple to issue refunds and extend the free trial to four months. Tethering in Some Countries" (http:/ / www. com/ blog/ apple/ ios-42-released-find-my-iphone-free-for-iphone-4-users-updated/ 8786).com (https:/ / www. apple.Mac accounts and other issues. apple. [9] Chavda. . html).Mac slides[31] • .[34] The free trial of MobileMe inadvertently charged some Australian and European customers’ credit cards. [8] Using your iDisk to share files (http:/ / support. appleinsider. "iOS 4. MobileMe retail boxes have been removed from all Apple Stores. Retrieved 2011-02-25. making it easier backing up settings and more. [13] "Apple Discussions . 2011. References [1] "MobileMe Control Panel for Windows" (http:/ / support. page 93 "Subscribing to Calendars". 2008. [7] iPhone User Guide pdf (http:/ / manuals.MMS.Mac to MobileMe switch-over.com.4. apple. macrumors. Pranav. There is no support for synchronizing even standalone Outlook Tasks and Notes to MobileMe. com/ 2009/ 06/ 08/ iphone-os-3-0-launching-june-17th/ ). pranavchavda.5 or later.[39] As of today.[35] [36] Because of the problems with switching over . html). (November 22. With the removal of the packages. dated 17 June 2009. The iDisk can be used as a hosting server for your MobileMe website. "Howto: Apple's MobileMe on Linux" (http:/ / www.MobileMe • Support for Mac OS X 10. Retrieved January 17." (http:/ / www. "Apple discontinues sale of MobileMe retail boxes as overhaul looms" (http:/ / www. com/ kb/ HT3634). apple. Retrieved 2010-07-12. Apple Knowledge Base article HT3634. [12] "Preview the New MobileMe Calendar Beta" (http:/ / www. . [4] O'Grady. Steve Jobs admitted that MobileMe was launched too hurriedly and “not up to Apple’s standards”. apple. com/ en_US/ iPhone_User_Guide. 2011. Press release. the service is still purchasable online.0 Launching June 17th .[38] On August 18. com/ thread. com/ 2008/ 07/ howto-apples-mobileme-on-linux/ ).[33] There were reports of users being unable to access any of the Mail functions of MobileMe. info. it was announced that MobileMe 114 subscribers would be offered a 60-day extension in addition to the one-month extension previously offered. 2010).Frustrated at Outlook calendar sync" (http:/ / discussions. MacRumors. apple. however. dated 10 July 2009. apple. Retrieved July 22. [11] "MobileMe Mail.2 released.. He wrote that “it was a mistake to launch MobileMe at the same time as iPhone 3G. com/ mobileme/ news/ 2010/ 07/ preview-the-new-mobileme-calendar-beta. apple. [2] appleinsider.Mac successor. this is by design and is not a bug that will be fixed. Backups from Backup can be stored onto your iDisk.MobileMe also works great with your PC. . According to Apple Support. Find My iPhone free for iPhone 4 users (updated)" (http:/ / www. Apple created a status news page and revamped their support page. it is being rumored that Apple is rethinking/redesigning MobileMe again. Apple Knowledge Base article TS1213. Retrieved 2009-07-11. . "iPhone OS 3. as a . com/ articles/ 11/ 02/ 24/ apple_discontinues_sale_of_mobileme_retail_boxes_as_overhaul_looms. The launch of MobileMe was plagued by various issues. MobileMe. me.com (2011-02-24). [10] "Apple . html). zdnet. such as iLife integration)[30] • iCards • web-access to bookmarks • . A mid-2008 update to the control panel removed the ability to synchronize Outlook to MobileMe when Outlook is using Microsoft Exchange Server Calendars and Contacts.Mac Groups (with files uploaded to Groups being transferred to group owners' "Group Archive" folder). [14] Me. [5] Copying Calendar subscriptions from iCal to your iPhone or iPod touch (http:/ / support. com/ kb/ DL769). 2010). This was suspected to be related to the . Retrieved 2010-10-28. iPhone 2.

html). The Sydney Morning Herald.Mac mail (http:/ / www. Weblogs. html) [24] "Net surfers are getting the message: Pay up. . Retrieved July 23. 2010.pcmag. com/ article/ 134025/ 2008/ 06/ mobileme. [34] MobileMe users seethe over four-day e-mail outage (http:/ / www. 2008. "Apple Quietly Enables Online Streaming To iPhones.com/article2/0. support page (http:/ / www. [29] MobileMe appears to be up and running (http:/ / www. Retrieved June 9. Article dated April 13. html) [26] "Apple to target the self-involved" (http:/ / www.. Retrieved August 19.. June 18. [36] Moses. macworld. [30] "MobileMe: What you need to know" (http:/ / www.co. 2010. cfm?RSS& NewsID=22112) MacWorld. Merlin MobileMe: . com/ 2008/ 06/ 09/ mobileme-macs-iphone-friendly-replacement). html?artnum=306929). apple.2 (http:/ / support. Retrieved August 18. The Wall Street Journal. "What isn't making the cut from . .uk. . tuaw. apple. Apple Inc. Macworld. ars technica. do?command=viewArticleBasic& articleId=9112962& intsrc=hm_list).. Retrieved July 8. [28] MobileMe information page (http:/ / www. com/ 2008/ 07/ 11/ mobile-me-appears-to-be-up-and-running/ ). Retrieved July 22.asp) . Walt Apple’s MobileMe Is Far Too Flawed To Be Reliable (http:/ / ptech. html) [22] . uk/ macsoftware/ news/ index.Mac to MobileMe" (http:/ / www.00. com/ action/ article. 2007 [16] Sharing Your Calendar (http:/ / www. The Unofficial Apple Weblog. com/ mobileme/ ). com/ pr/ library/ 2002/ jul/ 17dotmac. Scott (2008-06-09). apple. 2002 [25] .Mac's iPhone-Friendly Replacement (http:/ / www. allthingsd. apple. mac. Weblogs. 43 Folders. Inc. com/ pr/ library/ 2002/ sep/ 17dotmac. Retrieved 2008-06-10. . 2008). Robert (2008-06-22). com/ 2008/ 07/ 22/ apple-adds-another-month-free-for-uk-mobileme-trials/ ). tuaw.2325469. com/ article.me. mac. Retrieved July 15. [38] Steve Jobs on MobileMe: the full e-mail (http:/ / arstechnica.com/mobileme/) • PC Magazine review of MobileMe (http://www. 2010 [18] http:/ / itunes.Mac Support (http:/ / www. [37] Status news page (http:/ / www. "Apple adds another month free for some MobileMe trials" (http:/ / www. com/ 2008/ 06/ 09/ what-isnt-making-the-cut-from-mac-to-mobileme/ ). DoesWhat. com/ journals/ apple. mac. [27] Apple .Mac Support (http:/ / docs. co. 2008. com/ WebObjects/ MZStore. Article dated December 19. computerworld. [32] Mann. com/ 1/ learningcenter/ Modules/ dmCalendar_index. 2010). [35] Palmer. 2008. 2008. 43folders. apple. apple.Mac users (http:/ / www. apple.MobileMe [15] . apple.2817. August 13. php?minute_id=324). com/ archive. com/ mobileme/ news/ ).apple. Retrieved 2008-06-22. iPads and iPod touches" (http:/ / www. Retrieved 2008-06-03. The Unofficial Apple Weblog. [20] http:/ / itunes.com/) • Apple: MobileMe information page (http://www.Mac announcement (http:/ / www. com/ 2008/ 06/ 03/ apple-to-target-the-self-involved/ )." Seattle Post-Intelligencer Reporter. tuaw. . ars/ 2008/ 08/ 05/ steve-jobs-on-mobileme-the-full-e-mail). Asher (July 22. html) [23] . apple. 2008. [33] Mossberg. Retrieved August 5. apple. com/ 1/ webmail. com/ 1/ idiskutility_download. Inc. macworld. 2008 [39] Apple offers MobileMe users a second extension (http:/ / www. Computer World. html) [17] MobileMe: About Backup 3. . html). 115 External links • Apple: MobileMe subscriber login (http://www. michaelrobertson. doeswhat. com/ 20080723/ apples-mobileme-is-far-too-flawed-to-be-reliable/ ). au/ news/ biztech/ apples-mobileme-meltdown/ 2008/ 07/ 22/ 1216492418014. com/ support/ mobileme/ ). woa/ wa/ viewSoftware?id=320654497& mt=8 [19] Michael Robertson (August 3. com/ support/ dotmac/ ). Retrieved July 12. com. info. com/ kb/ HT3991). 2008. Retrieved 2008-07-27. "Apple's MobileMe meltdown" (http:/ / www. smh. [31] McNulty. TUAW. 2008. com/ gb/ app/ find-my-iphone/ id376101648?mt=8 [21] iDisk Utility (http:/ / www.

via emailed reports and automated alerts. or by the customers themselves. This architecture is like MVaaS. Envysion uses a proprietary hybrid Network Video Recorder and has integrated to many point-of-sale systems. or a log of which camera was monitored when. Envysion Insight can generate custom store-level and above-store reports. All data can be accessed via the Arrowsight web site. are stored in the central database along with the information about each customers video recorders and users. Envysion Electronic Article Surveillance (EAS). The customer interacts with the database. but does not contain the video itself. and Access Control systems. Video observations made by Arrowsight’s staff of video auditors. Under an MVaaS architecture. For example. except the customer’s video is stored in the central database. [4] uses an MVaaS architecture to integrate video with business tools such as Point of Sale (POS). Software as a Service. the customer’s video remains on the video recorders at the customer premises and is not stored in the central database. additional information may be stored in the central database besides just the information about the video recorders and users. to allow them and their customers to more easily manage large numbers of digital video recorders (DVRs) or network video recorders (NVRs). and with their video recorders. Because the customer is freed from the details of hosting the database and web site. MVaaS Providers Arrowsight [3] uses its own MVaaS architecture to provide video monitoring for business operations. The term Managed Video refers to the fact that in this architecture.MVaaS 116 MVaaS MVaaS is an acronym for Managed Video as a Service. the video recorders and cameras at those locations. not by the customer. In a traditional architecture. [1] This ensures that the customer always has ultimate control of their video. and frees the customer and the video monitoring company from having to continuously consume bandwidth to transfer video from the video recorders to the central database. Alternative architectures An alternative to MVaaS is Hosted Video as a Service. In an MVaaS architecture. must be stored in a central database. and the customer’s users.[2] Some customers prefer this because it allows them to simplify the video recorders that are on their premises. this database is managed by the video monitoring provider. and send automated user-defined email alerts. It refers to a systems architecture used by companies that provide or enable video monitoring services. HVaaS. Indeed. the information about a customer’s physical locations. the term MVaaS is intentionally similar to the well-known term SaaS. Arrowsight is compatible with third-party DVR/NVRs. In any scalable video monitoring architecture. using a website also managed by the video monitoring provider. each customer is responsible for hosting their own database. . the video monitoring company may store observations or comments for each camera. The central database holds all the information that mediates access to this video and is important for maintaining and configuring the video recorders. or via Arrowsight’s Web Service API for reading and updating the data. this information is sometimes said to be “in the cloud”.

September 2008 [2] John Honovich. info/ report/ managed_video_mvaas_video_surveillance). July 2010 [3] http:/ / www. "Video Surveillance as a Service (VSaaS) Comparison 2010" (http:/ / ipvideomarket. "Value of Managed Video (MVaaS) for Video Surveillance" (http:/ / ipvideomarket. ipvideomarket. com [4] http:/ / www. com .info.info. info/ report/ hosted__managed_video_surveillance_comparison_2009). arrowsight. envysion. ipvideomarket.MVaaS 117 References [1] John Honovich.

which launched on October 6. My Phone Free Features The service offers the following free features: . The service also enables photo sharing and.1 and 6. browser favorites. microsoft. photos. text messages. My Phone Beta Microsoft announced and launched the beta version of My Phone at Mobile World Congress[1] on February 16. 2009 Beta / February 16.5 and is available globally in 25 languages. music. 2009.0401 / October 6.05. provides a free mobile phone back-up solution by wirelessly synchronizing contacts. Approximately 200. 2009 01. video and documents with a password-protected online portal where users can access and manage their information. The service uses Windows Live ID for authentication and the Windows Live server infrastructure for storing user information.0. 6.000 users in 200 countries beta tested the service scalability and features. The service. com My Phone is an online service with a companion mobile client application from Microsoft.2128. tasks.My Phone 118 My Phone Microsoft My Phone Developer(s) Initial release Stable release Preview release Microsoft February 16. My Phone supports Windows Mobile OS versions 6. 2009 Operating system Windows Mobile 6 or greater Platform Type Website Windows Mobile. calendar appointments. a set of features for dealing with a lost phone that are sold as a Premium Package requiring a one-time fee. Web-based Internet service http:/ / myphone. in some markets. 2009.

The Premium Package includes (1) lock. It will use whatever the device is using. My Phone offers 200MB of free online storage. Back-up/Restore Multiple Devices Automatic Sync Online Access Storage Limits Photo Sharing Map Last Known Locationbeta Intelligent Sync Sync Conflicts My Phone Premium Feature Package My Phone offers a set of premium features in the event of a lost phone. text messages and browser favorites. The function will erase all personal data including My Phone data types.My Phone 119 Feature Data Types Description My Phone synchronizes contacts. Facebook. Individual files uploaded to the portal are limited to a maximum size of 15MB. and application data. the phone changes will always take precedence. The archive feature allows a user to keep content on the Web portal but remove it from the phone to free up storage space. search. However. tasks. add. Users can select which data types they sync with the service. The package is meant to be activated from the My Phone portal after the phone has been lost or stolen as long as the device is turned on and has connectivity. weekly or manually. Location accuracy may vary. The Premium Package is free to trial until November 30. My Phone only syncs changes to data to minimize the bandwidth impact. After that date. This feature is currently only available in the United States. It also syncs photos. My Phone can provide a map of the last known location of a phone based on last sync or last photo share. They are sold as a package requiring a one-time fee of $4. then contacts can be synced with My Phone. find duplicates and archive synchronized data. Map Current Locationbeta Remotely Erase The premium features are available to users of the free service on an as-needed basis. Once executed. Daily sync will select a random time between 11PM and 5AM to automatically perform a wireless sync of detected changes or the user can designate a desired time. If My Phone detects conflicts between changes made on the phone and on the portal. Weekly sync will automatically sync on a user designated day and time. The package includes 7-day access to (3) Ring. My Phone supports photo sharing and captioning from the portal and from the phone to Windows Live. video and documents stored in the My Documents folder or on a removable Storage Card. all new users will have (1) one free activation of the Package to be used at any time. The My Phone portal allows users to view. (1) Lock. and other premium features will not work. The feature requires user opt-in and is not available in all markets. applications. Manual will only sync when the user opens the mobile client application and selects ‘Sync’. The Premium Package includes (1) erase. Photos. My Phone supports up to 6 devices being paired to a single WLID account. calendar appointments. videos and music can be uploaded from or downloaded to the PC. Data synchronized with My Phone can be restored or migrated to a 2nd device by installing the client and entering the same WLID credentials in setup. My Phone will no longer be able to connect to the phone. music. generally prioritizing broadband connections over cellular. Contacts. Users can set My Phone to sync daily. . The service can connect via WiFi. MySpace and Flickr. The Premium Package includes (3) maps. but not contacts. and (1) Erase. if a user is syncing calendar and tasks with Exchange. Allows users to lock a device and set a personal pin from the My Phone portal.99 in the US. edit. PC (tethered) or cellular connections. (3) Map. Erases the phone and resets it to factory default settings. Presents the phone’s current location on a map. email. Pairing multiple devices will result in the same information being synced to all connected devices. Users can also enter an ‘if found’ message to be displayed on the locked screen. These features include: Feature Remote Ring Remote Lock Description Rings the phone loudly for 60 seconds even if it is set to silent or vibrate mode. calendar and tasks are added through the My Phone interface. sort. delete. 2009. My Phone will not sync data types that are being synchronized via an Exchange Active Sync partnership. The Premium Package includes (3) rings.

My Phone The Premium Package is available in the United States. Microsoft. Germany. mspx). com/ presspass/ press/ 2009/ feb09/ 02-16MWCPR. Mexico. Denmark.microsoft. France. Spain. Norway. Portugal. Greece. Brazil. Australia. microsoft. Netherlands. External links • My Phone web portal (http://myphone. Finland. Singapore and Taiwan. Canada. 2009-02-16. 120 References [1] "Microsoft Reveals New Windows Phones With Marketplace and My Phone Services" (http:/ / www. United Kingdom. Japan. Retrieved 2009-03-13.com) . Sweden. Poland. Italy. .

webform mapping and Lead management to allow users to identify. total visit duration. time spent viewing each page. email address. and every time they return. With Net-Results email marketing services.Net-Results. Services Website Marketing Automation. The email system is integrated with the visitor tracking system. and that his client could greatly benefit from knowing who that visitor was. and location when available. Lead management. Colorado 80401 U. company name. web analytics. how long each visit lasts. He envisioned the concept for the software while reviewing a client’s Web server file logs. what pages they view. Demand Generation. as well as search phrases. and more. An integral component of the Net-Results business objective is building strong relationships with resellers. From that point forward. Ward. what links they click on. History Net-Results was founded in 2003 by entrepreneur Michael P. or responding to a direct mail piece. He realized that only a very specific type of customer with a fair amount of money would perform such a search. Identifying information may include the visitor's name. Email Marketing www.Net-results 121 Net-results Net-Results Type Industry Founded Founder(s) Private Software-as-a-service 2003 Michael P. and communicate with website visitors and prospects. Net-Results users know who opens their email. development began on Net-Results to turn Michael's concept of website visitor tracking into a widely-available service. Ward [1] Headquarters 651 Corporate Circle.S.com [2] Net-Results is a Marketing automation and demand generation software-as-a-service company that provides cost-effective services to small and medium enterprises. Once a website visitor has performed any of several opt-in actions such as completing a webform.A. allowing users to continually monitor the interests of prospects and customers. . users can follow up with customers and prospects in an automated fashion. pages viewed. Net-Results integrates internet marketing elements such as email marketing. phone number. These channel partnerships allow resellers to offer the Net-Results service to their respective customers. monitor. if they have been to the website previously. Suite 100 Golden. He noticed that someone had searched for a high-dollar item by specific model number on his client’s site but did not order. responding to an email. Net-Results can determine their identity and behavior. referral sources.

smbmarketingautomation. "B2B marketing automation provider offers a product for online retailers" [3]. Net-Results. phoneplusmag. dll/ article?AID=/ 20090413/ FREE/ 904139987/ http:/ / www. com/ http:/ / www. com/ apps/ pbcs. Phone+ Magazine External links • Net-Results Website [2] • Net-Results Blog [6] References [1] [2] [3] [4] [5] [6] http:/ / www. C (2009). D (2009). asp?id=30007 http:/ / www. internetretailer.Net-results 122 Features Net-Results' published feature list includes: • • • • • • • • • • Marketing Automation Demand Generation Lead scoring Lead management Email Marketing Lead generation Lead Nurturing List Management Website Visitor Tracking Web Form Mapping and Data Capture References • Davis. com/ articles/ weaving-in-web-marketing. com/ . BtoB Magazine. html http:/ / blog. net-results. com/ dailyNews. Internet Retailer. K (2009). com/ http:/ / www. "Weaving in Web Marketing" [5]. • Hosford. • Henderson. btobonline. "SMBs enter the marketing automation arena with a rush" [4].

unfettered access and the ability to rent original and updated software on a rental (pay as you go) basis. The company was selected as a World Economic Forum . Founded in 2004 by Sachin Dev Duggal and Saurabh Pradeep Dhoot. Nivio has a mass market focus and is starkly differentiated as an end user brand. liberating users from the traditional constraints of computing. anywhere in the world.Nivio 123 Nivio nivio Industry Technology. com Website Nivio is a global Cloud Computing innovator with the unique vision of removing computing constraints and providing ubiquitous access to Windows. the UK and Australia Products and services Services • nDesktop: Nivio’s flagship offering. nivio. music and pictures online publicly or privately from their own personalised URL . It enables customers to access their personal desktop from any device connected to the internet. • nApps: Nivio offers applications on the cloud and as a rental service which allows users to lease software applications for their online desktop and pay as you go usage • nDrive: Nivio offers online storage solutions for end users (up to 10 GB free storage and more storage available for purchase) • nShare: This service enables users to share data files. nivio is determined to change the complicated and expensive computing ecosystem of today.Technology Pioneer in 2009. Nivio has close to 100 employees in its three offices located in India. Nivio’s vision is to connect everyone to software and content irrelevant of economics. Nivio’s flagship service is the world’s first Windows-based online desktop. The online desktop offers unrestricted storage and power. the world’s first Windows-based Online Desktop was launched by nivio to provide the strength of computing to those with or without a PC. The desktop has host of other offerings embedded into it that bring the holistic benefits of the cloud to a user. nDesktop is World’s first windows-based online desktop that allows users real time access to their online desktop from any internet connected device. Cloud Computing Number of locations 5 Key people Sachin Dev Duggal (President/CEO) Saurabh Dhoot (President) Matt Colebourne (COO) Rajul Batra (Board) Adrian Cox (Board) Hussein Kanji (Board) http:/ / www.

The company was selected as one of the 2009 Technology Pioneers by the World Economic Forum. Office 2007 and 10GB of storage. There are rumors that the company intends to launch a phone and/or . The Indian media took up the story quite aggressively but. pioneering devices. Nivio also claims to be acting in the corporate world providing hot-desking and secure remote data access for legal firms and banks using the nivioGrid but managed by integration partners serving those customers and markets. be launching other major software vendors products within the service and also that it can migrate 98% of applications written for Windows to its platform and thereby allow such vendors to offer their products on a SaaS basis without re-development. the ability to rent full versions of all the Microsoft applications monthly and 10GB of free storage for life. to date. For this. low-energy.Nivio 124 Products • CloudBook and CloudPC – low-cost. This is a low cost offering including keyboard.[3] an early part of its “Computing without a computer” strategy. the expense of a full-function PC nor the complexity required to [4] manage one. no information has been released on take up. mouse and a set-top-box style terminal. full Windows XP functionality. shortly. To be priced around $100–200. these compact devices will provide access to a Windows-based operating system and applications which reside in the cloud. plus a monthly service charge the user gets high-speed broadband access. Sachin Dev Duggal speaking massively increase Internet access without users having to incur at the World Economic Forum.2009. The company claims not to be a hardware company. stating that its intention is simply to provide people access to their computer from whatever device they want. The concept behind this is to nivio CEO and President. History 2004 Sachin D Duggal and Saurabh P Dhoot founded nivio with the vision to educate 100 million kids in India 2007 nivio launched the World’s first online Windows-based desktop 2009 nivio launched nivio companion with Airtel in India 2009 nivio recognized as a technology pioneer in the World Economic Forum 2009 Achievements Nivio gave the world its first Windows-based online desktop and allows users to use cloud computing services(soon to offer Windows 7). The company also claims that it will.[1] [2] Nivio also announced the launch of the nivioCompanion in 2009. Nivio has started operations in Australia having selected NEC to host its infrastructure for a newly launched hosted [5] Windows service. with Bharti Airtel Limited of India.

Private cloud deployment is designed for. htm#profiles) [2] (http:/ / www. an internal shared resource. according to research firm Zinnov Management Consulting. org/ en/ Communities/ Technology Pioneers/ SelectedTechPioneers/ index.Technology Pioneers (http:/ / www. the research firm predicts. not for a single enterprise. Sachin participated in the World Economic Forum 2010 at Davos vouching his support for Cloud Computing and said "If you trust banks.com/india/news/nivio-pcthe-cloud/413284/) Market trends According to new research (in May 2010) from International Data Corporation (IDC).youtube. indiaprwire. com. a single enterprise (or extended enterprise). com/ India/ News/ Nivio_Awarded_WEFs_Technology_Pioneer_for_2009/ 551-96149-912. cxotoday.livemint. the President and CEO. http://www.com/ArticleImage.8 billion in the same time period.[6] . telegraph. html [4] Airtel.Nivio wifi device which will also access the service but Nivio has refused to confirm. from nearly $110 million currently. designed for a market. http:/ / economictimes. in/ india/ nivio-airtel-and-microsoft-team-up-for-online-pc-3761/ ) [5] http:/ / www.aspx ) Nivio in BS Strategist (http://www. Server revenue for the much larger private cloud market will grow from $7. Mr Sachin Dev Duggal was appointed Youth Leader of the National Computer and Electronics Committee by ASSOCHAM. CNBC (http://www.business-standard. Software-as-a-service (SaaS). co.. weforum. will touch $650 million in revenues by 2015.your data is safe!". nivio & Microsoft team up for online pc (http:/ / www. Media appearances • • • • Sachin’s interview with Young Turks. IDC defines the public cloud as being open to a largely unrestricted universe of potential users. IT organization as "vendor" of a shared/standard service to its users.3 billion to $11. htm#profiles .idc. a part of the cloud computing market. pluggd.com/watch?v=Pk96UC57Mmw ) Nivio in Mint (http://epaper. weforum. com/ pressrelease/ internet/ 2010013042436. uk/ finance/ yourbusiness/ businesstechnology/ 5588193/ Review-Nivio-Companion-can-do-your-heavy-lifting.nec-to-host-nivio-windows-services. aspx [6] (http:/ / www. indiatimes. com/ infotech/ software/ Cloud-computing-biz-may-touch-1-bn-in-5-years/ articleshow/ 6080458. 125 Awards and recognition In 2009. not a commercial offering.com/getdoc.cms References [1] World Economic Forum . nivio was awarded the Technology Pioneer Award by World Economic Forum [7] for its technical innovations in affordable computing access..com/On-cloud-nine/Article1-569458. itnews. html) [3] http:/ / www. and access restricted to.aspx?article=09_07_2010_012_002&mode=1 ) Nivio in Hindustan Times (http://www. htm) [7] http:/ / www.hindustantimes. Nivio says that is set to launch new products in the year which it claims are set to change the way users compute using the cloud. org/ en/ Communities/ Technology%20Pioneers/ SelectedTechPioneers/ index. au/ News/ 167771. trust the cloud. server revenue for public cloud computing will grow from $582 million in 2009 to $718 million in 2014. Later in the year.jsp?containerId=prUS22335610 India’s cloud computing market will be worth around $1 billion over the next five years.

microsoft. Microsoft Excel. Mozilla Firefox 3. corporations and educational institutions are also able to host Office Web Apps using a subscription-based Microsoft Online Services. Microsoft PowerPoint.com/web-apps/ [1] Office Web Apps is a web-based version of Microsoft Office productivity suite. Presentation. Hotmail. Spreadsheet. Supported web browsers include Internet Explorer 7 or later.com and Facebook Messages • Microsoft Software Assurance customers are able to host Office Web Apps on-premise as part of their Microsoft SharePoint Server • Businesses.5 or later. Notetaking and Word processor Freeware office.nivio.[2] Office Web Apps is available to its customers via three channels:[2] • Consumers are able to access Office Web Apps through Windows Live SkyDrive. and Microsoft OneNote. The web apps allow users to access their documents directly from anywhere within a web browser as well as share files and collaborate with other users online. Live@edu or Office 365 .com/) • nivio blog (http://blog.Nivio 126 External Links • nivio website (http://www. Docs.com/) Office Web Apps Office Web Apps Screenshot of Microsoft Word Web App running on Mozilla Firefox Developer(s) Microsoft Stable release Final / June 7. Google Chrome and Safari 4.nivio. 2010 Platform Type License Website Web application Web application. It includes the web-based versions of Microsoft Word.

mspx) 17 September 2009 [11] Finley. or via Microsoft SharePoint or Microsoft Online Services for business users. On10. Office 2010 beta testers were not given access to Office Web Apps at this date. com/ web-apps/ [2] "Office Web Apps platform comparison overview" (http:/ / technet. com/ microsoft/ ?p=3316) 13 July 2009 [9] Mary Jo Foley: No Microsoft Office Web Apps test build in August. com/ enterprise/ 2010/ 06/ microsoft-rolls-out-office-web. . a Microsoft spokesperson stated that there has been a delay in the release of Office Web Apps Technical Preview and will not be available by the end of August. [11] References [1] http:/ / office. com/ presspass/ features/ 2009/ Sep09/ 09-17OfficeWebApps. [4] Microsoft PressPass: Microsoft to Extend Office to the Browser (http:/ / www. Office Web Apps was announced to be powered by AJAX as well as Silverlight. "Office is now live on SkyDrive!" (http:/ / windowsteamblog. 12 August 2010. com/ presspass/ press/ 2009/ jul09/ 07-13Office2010WPCPR. html) 28 October 2008 [7] Microsoft PressPass: Microsoft Office 2010 Hits Major Milestone and Enters Technical Preview (https:/ / www.[8] However.[9] Microsoft officially released the Technical Preview of Office Web Apps on 17 September. . microsoft. mspx) 28 October 2008 [5] Perez. [3] Jason Moore. Microsoft TechNet. resulting in sharper images and improved rendering. The service is intended to replace Office Live Workspace. Retrieved 7 June 2010. 2009. . However. com/ windows_live/ b/ windowslive/ archive/ 2010/ 06/ 07/ office-is-now-live-on-skydrive. in August 2009. microsoft. mspx) 13 July 2009 [8] Mary Jo Foley: Microsoft Office Web Apps: No test build until August (http:/ / blogs. Windows Live Team Blog. "Microsoft Rolls Out Office Web Apps" (http:/ / www. Microsoft Corporation. [4] Microsoft originally announced that Office Web Apps will be available through its Office Live Workspace offering. php?utm_source=SNSanalytics& utm_medium=Twitter& utm_campaign=Tech+ News). 2010. com/ library/ ff925944. 127 History Office Web Apps was first revealed on 28 October 2008 at the Professional Developers Conference (PDC) 2008 in Los Angeles.Your Burning Questions Answered" (http:/ / on10. zdnet. The final version of Office Web Apps was made available to the public via Windows Live Office on June 7." [5] Microsoft's Business Division President Stephen Elop stated during PDC 2008 that "a technology preview of Office Web Apps would become available later in 2008". [6] CNet News: Next version of Office heads to the browser (http:/ / news. microsoft. com/ Presspass/ Features/ 2008/ oct08/ 10-28PDCOffice. During PDC 2008.[7] Additionally. Lync Web App (formerly Office Communicator Web Access). Microsoft also announced that Office Web Apps will be available to users in three ways: via Windows Live for consumers (instead of the previously announced Office Live Workspace). net/ blogs/ sarahintampa/ Microsoft-Office-Web-Applications-Your-Burning-Questions-Answered/ ). Windows Live SkyDrive (7 June 2010). Principal Lead Program Manager. [6] however. "Microsoft Office Web Applications . Klint. such as the Outlook Web App (formerly Outlook Web Access). and Project Web App (formerly Project Web Access). after all (http:/ / blogs. Retrieved 2010-08-16. Microsoft announced at its Worldwide Partners Conference 2009 in New Orleans that Microsoft Office 2010 reached its "Technical Preview" development milestone and features of Office Web Apps was demonstrated to the public for the first time. Retrieved 2010-08-16. aspx). Sarah (2008-11-10). microsoft.Office Web Apps Office Web Apps was released to the consumer public via Windows Live Office on June 7. com/ microsoft/ ?p=3794) 28 August 2009 [10] Microsoft PressPass: Microsoft Web Apps: Office Goes to the Web (http:/ / www. readwriteweb. the Technical Preview of Office Web Apps was not released until 2009. and it was announced that it will be available for testers during August 2009. .net. On 13 July 2009. microsoft. com/ 8301-13860_3-10076883-56.[3] Microsoft also offers other "Web Apps" in its Microsoft Office suite. however the latter is optional and its availability will only "enhance the user experience. cnet.com. . Retrieved 22 January 2011. Readwriteweb. Microsoft Corporation.[10] Office Web Apps was made available to selected testers via its Windows Live SkyDrive service. and users of Office Live Workspace had been progressively migrated to Windows Live Office since this date. aspx). zdnet. 2010.

office123. and Alfresco. contact management. net/ http:/ / sourceforge. the user is only required to use a modern Web browser. e-mail.com) • Office Web Apps information page (http://office2010. and IP telephony. office123.live. It is delivered on-demand as SaaS.microsoft.net [1] Office123 is an open source based online office suite software developed by Office123 Aps[2] . and Zoho. Adempiere. Zimbra. Joomla. Roundcube.com/en-us/web-apps/) Office123 Office123 Developer(s) Office123 Aps Operating system Cross-platform Type License Website Small Business Proprietary www. Office123 can also be categorized as collaborative software and as personal information manager software. Microsoft Office Live. net http:/ / www.Office Web Apps 128 External links • Windows Live Office (http://office. office123. System requirements On the client side.office123. External links • Office123 site [3] • Sourceforge Project site [4] References [1] [2] [3] [4] http:/ / www. document management. including Egroupware. It is a fully featured online office suite with a similar set of features to other online office suites. Technology used Several open source projects served as a basis for development. Asterisk. net/ projects/ office123/ . net http:/ / www. content management system.like Google Apps. Features Office123 main features include project management.

Online office suite 129 Online office suite An online office suite or online productivity suite is a type of office suite offered by websites in the form of software as a service. Players come from both the commercial software market and from the open source. Office 2. rather than traditional personal data responsibility. Users can access their documents from almost any computer with a connection to the Internet.[1] This allows people to work together worldwide and at any time. In most cases. Usually. the basic versions are offered for free and for more advanced versions one is required to pay a nominal subscription fee.0 paradigms with leverage on the existing developer community.0 Conference.0 concept to conjure imagery of collaborative. • If the user's computer fails. regardless of which operating system they use. Applications are often developed on the Web 2. It is also the focus of the annual Office 2. which is sometimes used to refer to online office suites. • There is no need to purchase or upgrade a software license. . the online office suite is available as software as a service. • Online office suites are portable. They can be accessed online from any Internet-enabled device running any operating system. • There is no need to download or install software outside of the office suite's web page. Applications which focus on collaborative data sharing. • Online office suites can run out of thin clients with minimal hardware requirements.0. originated with Ismael Ghalimi in an experimental effort to test whether he could perform all of his computer based work in online applications. Centralized storage of data. the documents are still safely stored on the remote server. Office applications which are able to be run from multiple independent platforms with a suitable back-end framework to present the application in a uniform manner. free software communities. licensing and version control. document review and document resource management. community based and centralised effort rather than the more traditional application running on a platform locally. including the ongoing upgrade chores of adding new features to or eliminating bugs from the office suite. Advantages • The cost is low. there is no specific charge for using the service for users who already have access to a computer with a web browser and a connection to the Internet. installation. leveraging the Web 2.0 The term Office 2. • Online office suites provide the ability for a group of people to share a document without the need to run their own server. It is a marketing neologism representing the concepts of office productivity applications as published applications rather than stand-alone programs. thereby leading to international web-based collaboration and virtual teamwork. Online service providers' backup processes and overall stability will generally be superior to that of most home systems. Collaborative applications which improve personal and organizational productivity. Instead. Examples Examples of where the term may apply include: • • • • • The centralized administration of office productivity software.

• The user has no control over the version of the software used.Online office suite 130 Disadvantages • Access requires connectivity--if the remote server or network is unavailable. There are also questions as to how businesses will be affected by storing all of their documents in online environments. such as the following: Document creation and editing applications • • • • • Word processor Spreadsheet Presentation program Flowchart Raster image processor Publishing Applications • • • • • CMS Web portal Wiki Blog Forums . Online office suites lack the more advanced features available on their offline counterparts. even if the changed version is less suited to the user. the online suite will allow the user to regularly backup data or even provide synchronization of documents between the server and the local computer. • The number of features available is an issue. the content will also be unavailable. in many cases.[2] • There are speed and accessibility issues. If the software is changed the user is forced to use the changed version.[6] Components An online office suite normally includes a broad set of applications. technologists contend that these technologies have existed for some time. That can be a problem for users who are limited by a slower connection to the Internet. Most of the available online office suites require a high speed (broadband) Internet connection. • The user is reliant on the service provider for security and privacy of their documents. For example. the ongoing subscription cost may be more expensive than purchasing offline software upfront. in the long run. The term itself is likely to only be used as a reference to a group of selling points. particularly in the form of Microsoft Terminal Services based applications and Citrix XenApp published application frameworks. the search and seizures provisions offered by the Fourth Amendment do not apply to online service providers storing third-party data. However. • There may be a subscription charge to use the service. In that case.[3] [4] [5] Criticism As with most marketing neologisms which later become accepted public trends.

The study is centered around utilizing Google apps in combination with other SAAS tools as a project workspace / collaboration environment. CNet. howstuffworks. google. Accessed 18 January 2009. computerworld. cnet. 2007 [5] Concerns About Google Docs (http:/ / communication. com/ action/ article. com/ Google-denies-ownership-of-users-words/ 2100-1030_3-6207535.com/site/office20project/home) • “Online Office Suites: The Winner Is Clear” (http://www.Online office suite 131 Collaborative Applications • E-mail • Instant messaging (VoIP) • Calendar Management Applications • • • • • Data management Project management CRM ERP Accounting References [1] Online Office Suites: The Winner Is Clear (http:/ / www.com/archives/ microsoft_office_online_threat. HowStuffWorks. com/ article.com.com/Personal_Tech/Digital_Home/Digital_trends_for_2008/articleshow/ 2710636. php?id=CNG.cms) . September 12.com [6] NSA warrantless surveillance controversy External links • A project manager's practical study of project management and team collaboration tools. htm). do?command=viewArticleBasic&articleId=9007884) • Will Web-based office suites beat Microsoft at its own game? (http://blogs. [3] Google software bug shared private online documents (http:/ / www.com/action/article.com/microsoft/?p=346) • How Will Microsoft Respond To Online Office Threat (http://www. 481& show_article=1).icthubknowledgebase.org.zdnet. html). AFP.uk/webofficetools) • The Web-based Office will have its day (http://blogs. breitbart.readwriteweb.com/web2explorer/?p=20) • An article on Digital trends for 2008 highlights the coming of office applications on the mobile-based internet (http://infotech.php) • ICT Hub Knowledgebase (http://www.google. py?answer=92247& cbid=-hqwyyv7o9a6q& src=cb& lev=answer). do?command=viewArticleBasic& articleId=9007884) [2] Google docs documentation for offline use (http:/ / docs. com/ support/ bin/ answer.zdnet.indiatimes. 2009 [4] Google denies ownership of users' words (http:/ / news. 54c3200989573ae4c9282658f91276df. March 10.computerworld. (http://sites. com/ google-docs4.

Onlive itself is not a platform. Warner Bros. 7) and Intel-based Macs with OS X 10.[15] [16] OnLive's original investors include Warner Bros.9 Mbit/s.OnLive 132 OnLive OnLive Manufacturer Type Retail availability OnLive Gaming on demand U.[8] A low-end computer.[9] [10] All games on the service are available in 720p format.[17] A later round of financing included AT&T Media Holdings. rendered. The Onlive service allows the game content to be passed along the internet to end users running Onlive clients on a variety of OSes. 2010.8 or later.95. as long as it can play video. and Lauder Partners as well as the original investors. such as Take-Two. and stored on remote servers and delivered via the Internet.. History OnLive was announced at the Game Developers Conference in 2009. in the US.[12] Over 20 publishers. while 25% of US broadband connections were rated faster than 5 Mbit/s.[18] In May 2010.S.[11] The average broadband connection speed in the US at the end of 2008 was 3.[21] however at launch the membership option available was through AT&T's Founding Members promotion which provides the service free for the first year and US$4. Eidos Interactive. Vista.[7] PCs running Microsoft Windows (XP. and a 3 Mbit/s connection meets the minimum system requirements. THQ.. The games offered run off of Onlive servers (mostly installed with Windows). Epic Games.[14] The service was originally planned for release in the winter of 2009. Inc. Autodesk and Maverick Capital. PC & Mac: mouse and keyboard OnLive game service www.[19] [20] On March 10. it was announced that British Telecom and Belgacom invested in and partnered with OnLive. 2010. Codemasters.5. the service is being seen as a competitor for the console market. and others have partnered with OnLive.onlive. and the monthly service fee would be US$14. gaming-on-demand medium:[4] [5] [6] the games are synchronized. Ubisoft. For that reason. OnLive recommends an Internet connection of 5 Mbit/s or faster. UK June 17. Atari.[13] A current list of games available can be found on the List of OnLive games. may be used to play any kind of game since the game is computed on the OnLive server. 2010 [1] end of 2011 Controller input Online services Website [2] OnLive Game System: OnLive wireless controller. The service is available using the OnLive Game System. 2D Boy. OnLive announced the OnLive Game Service would launch on June 17.com [3] OnLive is a cloud computing.95 per month for .

Texas. The service requires a 3 Mbit/s Internet connection (5 Mbit/s recommended). It comes with the accessories needed to connect the equipment. keyboards.OnLive the optional following year. OnLive announced that there would no longer be any subscription fees for the service. It also has two USB ports for game controllers. which is expected to exclude the newest releases. which is required to access the OnLive service. It was stated that it would roll out later in 2010 after the OnLive Game Service launch.[22] [23] On October 4.[7] [14] [39] The MicroConsole supports up to four wireless controllers and multiple OnLive main menu (during beta) Bluetooth headsets. 2010. mice.[25] The OnLive Game Service was launched in the United States on June 17. PlayPack is currently available for owners of the OnLive Game System or to anyone who has purchased a game from Onlive as a free beta period until the plan officially launches in January 2011.8 or later. so it is possible to use the service without a computer.. 2010. With this option players pay a monthly fee for unlimited access to "recent. 2010. Pre-orders for the OnLive Game System began to be taken on November 17. Windows Vista. For video and audio output it provides component. or Intel-based Macs running Mac OS X 10. Android tablets and smartphones. 2010. but without the social features of the Game Service. and composite video users can purchase an additional optional cable. 2010.[28] OnLive announced the OnLive Game Service will be integrated into new VIZIO VIA Plus TVs. and an analog stereo minijack. however beta Wi-Fi support became available to all members on September 15. An ethernet port is used for network access.[35] The OnLive viewer for the iPad was released December 7.[27] 133 Service The game service is available from the OnLive Game System. and USB hubs. S/PDIF ports. OnLive CEO Steve Perlman announced the OnLive Game Portal.[44] [45] [46] . HDMI. 2010. and VIZIO's new line of VIA Blu-ray players. and Georgia. the OnLive service will be hosted in five co-located North American data centers. with additional facilities being set up in Dallas.S.[36] OnLive Game System The OnLive Game System consists of an OnLive Wireless Controller and a console.[26] The US Patent Office awarded OnLive a fundamental cloud gaming patent on December 7. called the "MicroConsole TV Adapter". or Windows 7.[30] [31] [32] and tablet computers such as the iPad.[42] [43] OnLive has stated that users must be located within 1000 miles (1600 km) of one of these to receive high-quality service. classic and indie titles" in the OnLive library.[7] PlayPack flat-rate plan OnLive confirmed the details of its PlayPack flat-rate payment plan on December 2.[33] [34] Steve Perlman has also suggested that the underlying electronics and compression chip could be integrated into set-top boxes and other consumer electronics. 2010.[40] [41] Architecture In the U. Currently there are facilities in Santa Clara.[24] On March 11. a free way to access OnLive games for rental and demos. 2010. as well as Illinois.5.[7] [37] [38] that can be connected to a television and directly to the OnLive service.[29] The OnLive service has been demonstrated on smartphones such as the iPhone. California and Virginia. PCs running Windows XP.[11] OnLive initially required a wired connection.

OnLive demonstrated their service performed well with a consumer cable modem and Internet connection. For older. which was held in San Francisco.[50] Reception Pre-launch Soon after the company's announcement at GDC 2009. nor are ISPs willing to offer performance guarantees". concerned about how the OnLive service might work and what the quality of the service might be both in terms of the hardware required in OnLive server centers to render and compress the video. there was skepticism expressed by game journalists. had partnered with OnLive and had tested and endorsed the OnLive technology.[52] [53] Matt Peckham from PC World stated in his blog that it might be technically difficult to transfer the amount of data that a high definition game would require. multiple instances can be played on each server using virtualization technology. which is approximately 350 miles (560 km) away from their data center.[57] .OnLive The hardware used is a custom set up consisting of OnLive's proprietary video compression chip as well as standard PC CPU and GPU chips. During GDC 2009. The closed beta had "hundreds of users on the system". or lower-performance. Electronic Arts. the publisher of Crytek's Crysis Warhead. Two video streams are created for each game. Rather. The technology of video-based rendering is not actually a very new concept but they do some things that others didn't do before so it will be interesting to see.[50] Belgacom has the exclusive right to bundle OnLive in Belgium and Luxembourg with their other broadband services. and that games played on OnLive might not be "owned" by the user. as well as the impact of commercial Internet broadband connections on its delivery. after getting it established in the United States over the coming year. Yerli made it clear Crytek was not directly involved with the OnLive service. One (the live stream) is optimised for gameplay and real-world Internet conditions.[35] 134 International availability Steve Perlman plans to offer the service in the United Kingdom[47] in partnership with British Telecom as a bundled service with their broadband packages. while the other (the media stream) is a full HD stream that is server-side and used for spectators or for gamers to record Brag Clips of their games. and thus if OnLive were to go under. "GDC: Why OnLive Can't Possibly Work" by DigitalFoundry's Richard Leadbetter. all the user's games would be inaccessible.[56] Eurogamer's DigitalFoundry was amongst the most harshly skeptical in an article published upon OnLive's unveiling and public demonstration entitled.[54] [55] Cevat Yerli. I don't want to say it's either 'top or flop'. non-shared. uninterruptible speed". the OnLive service was 50 miles (80 km) from its Santa Clara data center. games such as Lego Batman. the CEO of Crytek. high-end games such as Assassin's Creed II will require one GPU per game. I hope it works for them because it could improve gamers' lives.[51] Near E3 in 2009. He also mentioned his concerns that the mod community would be unable create and offer mods since all game data will be stored on the OnLive servers. He stated he believed OnLive customers would need a broadband line with "guaranteed. but "broadband isn't there yet. had researched a method for streaming games but concluded that Crytek's approach would not be viable until 2013 "at earliest". but gamers in these countries also will have the option of ordering directly from OnLive through any Internet service provider and it will be offered in multiple languages there. The article's analysis characterized OnLive as a faked demo that was technically impossible to accomplish over a consumer Internet connection. Yerli stated: I want to see it myself. However.[49] OnLive plans to offer the service in Belgium and Luxembourg in partnership with Belgacom.[48] as well as in the rest of Europe. and Yerli had no personal experience using the service.

then it's clear there is potential here for the infrastructure to find a home with certain types of game or certain types of player". users of OnLive could expect 150ms of latency over a consumer Internet connection.[65] Furthermore." and "the game is on the whole every bit as immersive.. but that "the latency level is probably the most pleasant surprise with this system. wrote that he looks forward to future higher resolution improvements that are already promised. such as Assassin's Creed II or Batman: Arkham Asylum fared well. OnLive is hovering right at the boundary of what is acceptable lag and often exceeds it. he "never encountered any frame rate issues.[69] However.[69] and that for some consumers.Perhaps it is simply the case that OnLive isn't for us committed gamer types.[67] DigitalFoundry felt that the quality of rendering was mostly good. but if the system can be tightened up and that 150ms becomes the norm.[70] . and noted that high system requirements for a computer capable of playing the games streamed by OnLive meant that a graphics card upgrade would provide comparable performance.[66] In terms of video quality.[65] In their later full-feature article on OnLive. "OnLive was an overall very impressive experience. favorable reviews by game journalists stated that the service performed well. with these games being "strongly suited to video compression" and "cut-scenes in particular can look very good".[68] Overall.[58] [59] [60] [61] Hiawatha Bray of The Boston Globe stated. but with less consistency than console counterparts and with screen-tearing in some scenarios. DigitalFoundry felt that OnLive offered interesting new features. or games where such changes were less important. with high frame rates."[63] Dan Ackerman of CNET wrote that. however.[69] While acknowledging that the rental aspect was appealing. with questions about the playability of the latter when video compression artifacts were taken into account. "It felt exactly as if I had installed the software on my local computer. DigitalFoundry questioned the overall value proposition for the customer. However. being impressed with the ability to watch other player's games in the "Arena" function. such as those with less technical experience or who did not want to buy a console. and they looked forward to the service improving over time. games that had a greater amount of motion or relied on fast reactions. in his review of Assassin's Creed II on OnLive using his Mac."[62] Chris Holt of Macworld. and acknowleding the "incredible achievement" of coming "within spitting distance of console response times". often unsatisfactory experience". DigitalFoundry noted that "during intense gameplay. They remarked that "the bottom line is that the gameplay experience is not better than what we already have—by and large it's tangibly worse". resulting in a variable. and several minds around the CNET offices were officially blown – a difficult task among this jaded bunch. rewarding. DigitalFoundry noted that video compression meant image quality also varied depending on the title. these values ran contrary to figures suggested by OnLive before release of lag "being under 80ms" and "usually. in that some games had higher latency. A less discerning type of audience will probably be happy with the whole offering as it stands now". between 35-40ms"... Eurogamer's DigitalFoundry initial test found that in some of their test scenarios. They are clearly playable. and free as the console version. they also noted that deals such as those with BT to provide a straight connection to datacenters meant latency could be improved. OnLive may be more suitable: "there are some games where the system works—by core gamer terms—tolerably.."[64] In examining latency. they also noted that while acceptable. Games with a lower number of frame-to-frame differences. such as Colin McRae: Dirt or Unreal Tournament 3 fared less well. and that this would also depend on the quality of the customer's internet connection. they also noted inconsistencies.OnLive 135 Post-launch After the launch of the service in the United States. Let's be clear: it is most definitely not a replacement for the local experience. and the ability to try out full 30-minute demos of games..

Thomas (2009-03-20). pcr-online. Retrieved 2009-03-25.[73] [74] Gaikai had not planned to announce its streaming browser-based game-on-demand service until June 2009. com/ service/ faq. www. Gaikai. and requires "Fiber to The Home" service and a special gamepad provided by the operator. OnLive Website. com/ game-system_specs). 2011. "Video Games Enter A New Era: OnLive's Cloud Gaming Service to Take First Step on June 17" (http:/ / www. onlive. pc.com.com. [14] Roper. with support for Macs "coming soon". . html).com. Retrieved 2009-03-25. as part of their triple play offering. fr/ actualites/ internet/ 0. "OnLive killed the game console star?" (http:/ / www. Retrieved March 25. com/ 2010/ 11/ 17/ introducing-the-onlive-game-system/ ). [9] Ricker. 2010. . "The OnLive Game System Tech Specs" (http:/ / www. 2009-03-30. G4TV.[75] Playcast Media System announced a pilot launch in Israel to allow.com. Retrieved 2009-08-12. OnLive. 2011). OnLive Blog. com/ [4] OnLive (June 15. . rearden. "Introducing the OnLive Game System" (http:/ / blog. over the Hot cable TV network. onlive. Retrieved November 17. . [6] Kevin Kelly (March 1. com/ support/ index). html). htm) (in (French)). at the Consumer Electronics Show that they were teaming with AMD to create a supercomputer capable of rendering graphics for up to a million users. OnLive. "OnLive to hit UK 'by end of next year'" (http:/ / www.akamai. "IGN: GDC 09: OnLive Introduces The Future of Gaming" (http:/ / pc. 2009. . [15] "FAQ" (http:/ / www. "ONLIVE SUPPORT" (http:/ / www. onlive. Retrieved March 25. on demand". Retrieved December 6. 2011. Pc. l'avenir du jeu vidéo ? . . . though they have not announced any business relationships with publishers or specific titles. "OnLive Expands To Include Square Enix Titles Tomb Raider. [3] http:/ / www. 2010. .00. com/ support/ performance). 2010). . Chris. onlive. biz/ news/ 33652/ OnLive-to-hit-UK-by-end-of-next-year). com/ thefeed/ blog/ post/ 710753/ onlive-expands-to-include-square-enix-titles-tomb-raider-deus-ex-thief-hitman/ ).Actualités" (http:/ / www.ign. Retrieved 2010-08-06. www. Retrieved 2010-07-17.[72] Soon after OnLive was announced. 2010. [5] OnLive. [11] "OnLive Technical FAQ" (http:/ / www. [2] OnLive. engadget. com/ html/ about/ press/ releases/ 2009/ press_033009_1. Uk. . com/ about/ index. com/ articles/ 965/ 965535p1. "PlayStation 3 and Xbox 360 quality games. .39388936.fr. ZDNet. com/ articles/ 965/ 965535p2. . com/ support/ performance). onlive. . ign. [13] "OnLive: Partners" (http:/ / www. OnLive. [8] "OnLive Technical FAQ" (http:/ / www. OnLive. PCR. akamai. OnLive. on November 11. The Feed. Retrieved 2009-03-25. [10] "Le « cloud gaming ». . [17] "Rearden: About" (http:/ / www. French operator SFR launched with G-Cluster solution a commercial games-on-demand service on IPTV as a gaming channel that is different than OnLive because the target audience is using their existing STBs and TVs for playing games.rearden. Retrieved 2009-03-25. Retrieved March 25.ign. Retrieved 2009=2009-08-12. [12] "Akamai: Fourth Quarterly "State of the Internet" Report" (http:/ / www. and then released a version for the PlayStation 3 in January 2008. com/ 2009/ 03/ 24/ onlive-killed-the-game-console-star/ ). a gaming on demand service powered by Playcast Media. . "IGN: GDC 09: OnLive Introduces The Future of Gaming" (http:/ / uk. Retrieved 2009-03-25. OnLive. g4tv. Chris. 2010. onlive. Engadget. onlive. was announced. another competitor. com/ corporate/ press_releases/ video_games_enter_a_new_era).pc. ign. OnLive Website.39020774. . html). Deus Ex. 2010).OnLive 136 Competitors The first company to enter this space was the UK based company StreamMyGame which launched its game streaming and game recording software publicly on October 26.[80] The service is only available on PCs running Microsoft Windows. [79] References [1] Andrew Wooden.com. 2007. OnLive. onlive.[76] On October 18. html). Thief & Hitman" (http:/ / www. but founder David Perry said it had to bring this forward when OnLive made its announcement. OnLive. 2011. html). OnLive. zdnet. . [7] Steve Perlman (November 17.[77] [78] Portugal Telecom launched the service Meo Jogos. onlive. Retrieved 2010-08-06.[71] The California-based company OTOY made an announcement on January 8. com/ corporate/ partners). [16] Roper.

com. PC Magazine. "OnLive Unveils Flat-Rate $10 Monthly Gaming Plan" (http:/ / www. . onlive. OnLive. [39] Sean Hollister (November 18.00. [26] Brown. "D8 Demo: OnLive.OnLive [18] "OnLive Raises Series C Round from AT&T. com/ 2009/ 11/ 13/ onlive-in-the-palm-of-your-hand/ ) [33] Savitz. thinq. [47] OnLive Coming to the UK « OnLive Blog (http:/ / blog. com/ 2010/ 12/ 07/ onlive-on-the-go/ ). and Others" (http:/ / www. com/ 2009/ 04/ 02/ gdc09-interview-onlive-founder-steve-perlman-continued/ ) [36] Joe Bentley (December 7. Retrieved 2010-08-06. OnLive Press Releases. . [20] "OnLive Coming to Belgium" (http:/ / blog. Retrieved 2010-08-13. com/ 2010/ 12/ 02/ onlive-playpack-all-you-can-game-for-9-99month/ ). . onlive. com/ 2010/ 05/ 16/ onlive-coming-to-belgium/ ). [40] John Spinale (December 2. The Escapist. uk/ news/ 2010/ 5/ 13/ bt-gets-exclusive-rights-to-onlive-in-uk/ ). 2011). Too" (http:/ / g4tv. Warner Bros. Retrieved 2010-08-13. onlive. iPhone" (http:/ / video. 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[46] "The Process of Invention: OnLive Video Game Service" (http:/ / tv. . continued (http:/ / www.The Inquirer (http:/ / www. com/ 2009/ 09/ 29/ onlive-raises-series-c-round-from-att-warner-bros-and-others/ ). Engadget. . 2010). Retrieved 2010-01-23. . www. allthingsd. html) [43] "GDC09 interview: OnLive founder Steve Perlman wants you to be skeptical" (http:/ / www. joystiq. 2009-12-30. html). [25] Perlman. onlive. onlive. [44] "Beta Testing at the Speed of Light" (http:/ / blog. com/ article2/ 0. joystiq. Blu-ray Players. . Retrieved 2010-10-04. GameSpot. [23] "ONLIVE FOUNDING MEMBERS PROGRAM WAITING LIST SIGNUP" (http:/ / www. Barron's. com/ video/ d8-video-onlive-demo/ 9D57A2C6-24ED-4351-8266-F3F7BA0C4D18/ ).com. Retrieved January 5. Retrieved 2010-01-23. Retrieved January 5. onlive. "OnLive MicroConsole official at $99. com/ 2010/ 05/ 13/ onlive-coming-to-europe/ ). 2010-05-13. onlive. . seas. 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pt/ ) [80] Portugal Telecom and Playcast Media Launch High-End Video Games Streaming Service . "AMD and OTOY Working Together on Fastest Supercomputer Ever" (http:/ / www. eurogamer. com/ ). 2010-06-22. Alex (2009-07-21). Rich (2010-06-28). "OnLive at E3: It Works" (http:/ / www. net/ articles/ digitalfoundry-vs-onlive-article?page=6) [70] Digital Foundry vs. com/ 2010/ 06/ 22/ using-onlive-is-the-easy-path-to-instant-gratification-gaming/ ). . "Service lets players stream video games" (http:/ / www. Retrieved 2010-08-11. . http:/ / www. co.net (http:/ / www. Retrieved 2009-03-27. Streaming Your Music Online. [64] Brown. com/ Technology/ AheadoftheCurve/ techbytes-kindle-app-upgraded/ story?id=11041633).net (http:/ / www. html). [61] Wolverton. [59] "TechBytes: Kindle App Upgraded. CNET News. OnLive . "Wolverton: OnLive streams console-quality games over the Internet" (http:/ / www. . 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youtube.com/) • OnLive (http://www.onlive.com/) .com/user/OnLive) channel on YouTube • OnLive official Blog (http://blog.onlive.OnLive 139 External links • OnLive official website (http://www.

[2] Dean Takahashi (June 10. Retrieved 2009-10-9. Bioshock.[5] References [1] Mark Hendrickson (July 9. com/ hardware/ news/ 2009/ 09/ amds-next-gen-gpu-powers-crysis-on-an-iphone. "Otoy joins the fray of companies offering video games on demand" (http:/ / games. com/ 15/ archives/ 2008/ 07/ otoy_serverside_3d_rendering_is_taking_the_wrong_path. [5] "OTOY In The News Again: Advanced 3D Renders and a Browser-Based Virtual World" (http:/ / dusanwriter. the founder of Atari. In September 2009. August 15. com/ 2009/ 06/ 10/ otoy-joins-the-fray-of-offering-video-games-on-demand/ ).archive. "OTOY Developing Server-Side 3D Rendering Technology" (http:/ / www. If OTOY will gain [2] a success.OTOY 140 OTOY OTOY Manufacturer OTOY OTOY is a gaming on demand solutions and provides tools for video games development. Retrieved 2009-12-17. Retrieved 2009-10-12.[4] Adam Elijah Anderson skeptical about the ability of OTOY to deliver a rendered video to the client via browser. according to UberGizmo. but OTOY cannot influence it. . an Ars Technica journalist. VentureBeat. Retrieved 2009-12-17. is the quality of internet connections. Ars Technica. stated that nowadays game developers experience an intense pressure from publishers.com/site/start. venturebeat.com published an article entitled "OTOY Server: Side 3D Rendering is Taking the Wrong Path" with a criticism of this technology. . based on the concept of cloud computing. External links • OTOY Official page (http://www. Dusan Writer's. "AMD's next-gen GPU powers Crysis on an iPhon" (http:/ / arstechnica. techcrunch.otoy. It was officially introduced on June 16. "OTOY Server-Side 3D Rendering is Taking the Wrong Path" (http:/ / www. 2009). 2008). He played Crysis. Development of the OTOY service began in 2006[1] (other sources state 2003-2004[2] ). and World of Warcraft on the iPhone. Frisby expressed his disbelief in the actual efficiency of such technology.[3] Nolan Bushnell. The technology was officially announced on June 16. 2009). 2008. 2009. OTOY was tested by John Stokes. com/ ?p=816). It is developed by the american company OTOY. [3] Hubert Nguyen (July 10.[1] The number of OTOY company employees was only seven. 2008. The most important technical disadvantage.com/) • About OTOY (http://web.htm) . and reported that high video compression made the text almost impossible to read. html). . 2008). [4] Jon Stokes (September 10. . Grand Theft Auto 4.com. because the costs of game development are constantly rising.. UberGizmo. Inc. ubergizmo. it could greatly simplify the entire publishing process and reduce its cost.org/web/20070112140513/www.[2] Reception In 2008 UberGizmo. . ars). TechCrunch. and it is still under development. For every online application the time of response (feedback) is crucial. said Bushnell. com/ 2008/ 07/ 09/ otoy-developing-server-side-3d-rendering-technology/ ). OTOY's concept is similar to OnLive and Gaikai. Retrieved 2009-11-4.otoy.

annotations. PDF's can be uploaded directly.[4] The deskPDF with PDFVue On Ramp release also features "print to PDFVue" functionality.[5] Features The primary features of the beta release include tools for creating and filling out forms.com [1] PDFVue is an online PDF viewer and editor that is currently in beta release. and Safari.[3] The Firefox extension redirects PDF's enabling viewing and annotation within the browser.[2] Current features include viewing. and postscript technology. allowing any printable file to be uploaded to PDFVue via the print process. sharing & collaborating on documents. Supported browsers include Internet Explorer.[7] Annotation .Pdfvue 141 Pdfvue PDFVue Developer(s) Docudesk Development status Beta Operating system Type License Website Cross-platform / Web-based Application Web-based Productivity Tools Proprietary PDFVue. commenting. and annotating existing PDF's. or imported from a web address.[6] Additional functionality includes the ability to delete and rotate pages within the PDF. page deletion or rotation and adding fillable form fields to PDF's. Firefox.

Once opened in PDFVue. With the annotation tools.[12] . This allows forms which have been created without fillable fields to be filled out. This service is available from Mozilla Add Ons [11] free of charge.[9] Current supported fillable form fields include: • • • • • Text Fields Checkboxes Radio Buttons List Boxes Combo Boxes PDFVue Forms Tools Sharing & Collaboration After editing. the PDF can be marked up and changes saved. this extensions traps URL requests on a low level catching PDFs from clicks. as well as documents which have been scanned in without OCR. Available annotation tools include [8] : • • • • • Typewriter tool Sticky Notes Hyperlinks (to other sites. PDFVue features tools for creating digital forms. PDFVue also allows PDF's to be shared via providing a hyperlink to the hosted PDF. as an alternative to email attachments.Pdfvue The PDFVue Typewriter Tool allows text to be added to any PDF.[10] Firefox Add-On The Firefox extension renders PDFs using PDFVue's servers.com. thus avoiding the Acrobat Plug-In freeze-up. PDF's can be downloaded locally and can be viewed from any PDF viewer. providing a better level of protection from an unintended PDF launch. or to pages within the PDF itself) Drawing tools Page deletion / rotation 142 PDFVue Annotation Tools Forms In addition to being able to fill out forms.[4] When enabled. new tabs and the address bar. this allows collaboration to take place on a single PDF. as well as Acrobat Reader exploits. rather than on multiple versions shared between parties. redirects.

(3/7/2009). .com/quickStartGuide) Mozilla Add On (https://addons. Chris (3/9/2009). References Purdy. [10] "View & edit PDF files in Web browser at PDFVue" (http:/ / www. Retrieved 3/9/2009. cnet. com/ 5164746/ pdfvue-edits-pdf-text-and-images-online). . cnet. com/ External links • • • • PDFVue Homepage (http://www. html). tecnerd. Kevin (3/5/2009). Karl L. shtml). com/ [2] "PDFVue Editor" (http:/ / pdfvue. com/ dir/ pdfvue/ ). [3] "PDFVue for viewing and annotating PDF files online" (http:/ / www. com/ latest-technologies/ 2009/ 3/ 4/ pdfvue-for-firefox-override-the-annoying-adobe-pdf-plugin. docudesk.[14] Notes [1] http:/ / www. . . CNET News.com. editing to the browser"" (http:/ / news. shtml [14] "PDFVue On Ramp" (http:/ / labs. editing to the browser" (http:/ / news. Retrieved 5/4/2009. MakeUseOf. . [8] Pirillo. ""PDFVue brings PDF viewing. [11] https:/ / addons. com/ 2009/ 03/ 05/ edit-and-annotate-pdf-files-online-with-pdfvue/ ). html). Chris (3/9/2009). ""PDFVue Edits PDF Text and Images Online"" (http:/ / lifehacker. pirillo.html). Josh (3/4/2009). . mozilla. . docudesk. com/ archives/ view-edit-pdf-files-in-web-browser-at-pdfvue/ ). com/ deskPDF_with_onramp.pirillo.PDFVue. tothepc. ""How to Edit PDFs how-to-edit-pdfs-for-free-online/). docudesk. com/ latest-technologies/ 2008/ 8/ 29/ pdfvue-beta-now-available-view-edit-and-share-pdfs. org/ en-US/ firefox/ search?q=pdfvue& cat=all [12] Purdy. Josh (5/4/2009). PDFVue. com/ deskPDF_with_onramp. makeuseof. pirillo. [6] "PDFVue beta release" (http:/ / labs. [13] http:/ / www. . "PDFVue Edits PDF Text and Images Online" (http:/ / lifehacker. Retrieved 3/5/2009 Lowensohn. [9] "PDFVue: Edit and Annotate PDF Files Online with PDFVue" (http:/ / www. . Kevin (2009-05-05).Pdfvue 143 Print to PDFVue With the PDFVue OnRamp [13] local documents are automatically uploaded to PDFVue and converted to text searchable PDF's for commenting and sharing. com/ 2009/ 03/ 09/ pdfvue-for-viewing-and-annotating-pdf-files-online/ ). Retrieved 3/4/2009 Gechlik. com/ 8301-17939_109-10188844-2. com/ 5164746/ pdfvue-edits-pdf-text-and-images-online).com/how-to-edit-pdfs-for-free-online/) . ""Use PDFVue To Fill Froms & Edit PDF Files For Free Online"" (http:/ / www.mozilla. Retrieved 3/8/2009 Pirillo. Lifehacker. Retrieved 2009-05-05. .org/en-US/firefox/search?q=pdfvue&cat=all) Video Review & Demonstration (http://chris.com) PDFVue Quick Start Guide (http://www. makeuseof. "PDFVue brings PDF viewing. html). ""How to Edit PDFs for Free Online"" (http:/ / chris.com/tag/use-pdfvue-to-fill-out-edit-pdf-files-for-free-online/). docudesk. nirmaltv. [5] "deskPDF with PDFVue On Ramp" (http:/ / www. [4] Lowensohn. . com/ ). [7] "PDFVue: Tool For Editing PDF Files Online" (http:/ / www. Retrieved 3/9/2009 for Free Online"" (http:/ / chris.pdfvue. com/ 8301-17939_109-10188844-2. com/ how-to-edit-pdfs-for-free-online/ ).

"Postini taps VeriSign for new CEO" (http:/ / www. Circuit City. com/ 2007/ 09/ weve-officially-acquired-postini.[1] [2] It was backed by August Capital. By February 2005. Retrieved 16 January 2010. 2001). html).[5] Google spent $625 million in cash for the acquisition. Form 10-Q 30 June 2007 interim financial statements SEC Accession No." References [1] Hesseldahl.200 companies and "6 million end users. California. It provides cloud computing services for filtering e-mail spam and malware (before it is delivered to a client's mail server).com. . [5] Girouard. "Postini Revisited" (http:/ / www. data centers. the company that makes Spam. 2000). "Hope on the E-mail Front" (http:/ / www. com/ services/ postini.[6] The former company's services are now marketed as "Google Postini Services. forbes. [3] Blackwell. Dave (September 13."[1] Later in 2005 it moved to nearby San Carlos.google. and protects client networks from web-borne malware. Gerry (November 20. "We've officially acquired Postini" (http:/ / googleblog. Brian Maggi. html). it was operating ten U. The Official Google Blog.com/postini/) . 2005). . [4] McMillan.Postini 144 Postini Postini Developer(s) Google (acquired in 2007) Platform Type Website Cross-platform web service E-mail and Web security http:/ / www. isp-planet. Retrieved 16 January 2010. offers optional e-mail archiving. google. . 0001193125-07-175880 External links • Official website (http://www. Google announced that it had signed a definitive agreement to acquire Postini. com/ 2005/ 02/ 14/ cx_ah_0214fastpostini. processing 2. isp-planet. with second-round funding from [3] August as well as Summit Partners Accelerator Fund and Sun Microsystems. Robert (November 15. . isp-planet. 2005). and Hormel Foods. and Scott Petry in Redwood City.[4] On 9 July 2007. InfoWorld. [2] Blackwell. blogspot. 2007). Retrieved 23 October 2007.com.5 billion e-mail messages weekly. United States. including workers at Merrill Lynch. isp-planet. com/ business/ 2001/ postini_revisited. Forbes. and providing anti-spam services for more than 4. . the canned meat product. com/ d/ security-central/ postini-taps-verisign-new-ceo-203). Retrieved 16 January 2010. html). Gerry (November 20. Rayovac. California. "Death To Spam" (http:/ / www. com/ postini/ Postini is an E-mail and Web security and archiving service owned by Google since 2007. Retrieved 16 January 2010. Arik (February 14. History Postini was a startup company founded in 1999 by Shinya Akamine. Gordon Irlam.S. html). [6] Google Inc. infoworld.

Maestro received a grant of 1.com 145 QuickSchools. Oregon Key people Products Revenue Website Aris Yahaya.com Type Industry Founded Privately held Student information system 2008 Headquarters Beaverton. Origins Maestro Planning Solutions early origins was in providing supply chain management software. Typical features such as admissions. scheduling and grading functionalities are made available over the internet using the software as a service model. The financing will support QuickSchool.[6] In April 2009. Mavcap [4] and the Ministry of Finance of Malaysia.com is an online school management system that runs on the Application Service Provider model.0] timetable scheduling software that will eventually be a part of QuickSchools. On August 17th 2009. student information management.com's expansion into the US school market and strengthen the company's R&D as well as its sales & marketing efforts. the company was born. Malaysia in 2002.5 million [Malaysian Ringgit] in venture capital funded by DTA Growth Capital [7].[8] The grant was awarded by Mdec (Multimedia Development Corporation. Malaysia. . Maestro Planning Solutions raised 4.com [1] QuickSchools. QuickSchools released a brand new version of its school management system based on extensive feedback from the current user base. This competition was organized by McKinsey & Co and supported by Malaysia's largest venture capital company. Also in April 2009. With the publicity and support garnered from the win. In 2006. This cross-fertilization of ideas from supply chain into the school management system was recognized by KTJ as being different from several school management systems it was evaluating at the time. The company was founded in early 2003 after winning the Venture 2002 Business Plan Writing competition [3] .QuickSchools. In January 2008. Maestro used the same optimalOne platform and injected supply chain ideas into the creation of a School Management System for this project. Malaysia). Maestro decided to embark on launching this school administrative software [5] as an online system.com. It was released in mid-2008 by Maestro Planning Solutions [2] founded in Kuala Lumpur. and it was subsequently branded as QuickSchools. Maestro made an exploratory move into the schools market via a project for a premier Malaysian private school. Azreen Latiff QuickSchools student information system Not disclosed QuickSchools.06 million Malaysian Ringgit to spear-head the R&D of a [Web 2.[9] This approach to software design was decided upon as best way forward because it focused more on improving the user experience.com a fully-online school management system for small schools.com QuickSchools. Therefore more attention was give to introducing a simple user interface with extensive feature hiding. Kolej Tuanku Ja'afar.

The administrator simply registers his/her school on the website along with a custom domain for the school. the idea of using the software as a service model for schools started garnering interest. This new technology has ruined kids lives everywhere and will continue to make things worse for the students in the future years. per-month fee. grades and extra-curricular activities can be tracked. This makes it very hard if the student wants to cut. This makes the barriers to entry almost negligible. subjects taken. teachers. QuickSchool's long term goal is to create software that will require no technical support and no training. such as RenWeb and Teacherease [10]. Flexible to the type of information that the school wants to track about students. the primary method of delivering school management system was typical of enterprise application systems. The computer is made to act like it is under the influence of meth. and this release goes a long way to achieving this. The admin can then proceed to 'invite' teachers and other faculty to test out the system. A couple of early players emerged in this space. Student Information Management Details such as picture. Parents Portal Parents can track the progress of their children on a daily basis. 146 Service Details Manage School Applications The system allows users to log details of inquiries from parents or guardians and keep track of their contact details. Foreign language character support for Arabic & Chinese are currently available.com offers its entire suite of solutions via a Web2. is missing an assignment. The essential paradigm shift achieved here is the way the software reformats to match to the user's requirements. subjects and classrooms. sending your parents e-mail a notification as soon as the teacher marks you late/absent. Business model Overview As of late 2008. In order to make this possible. The school management software would be installed on servers on-site at the school.making the software very easy to use. Student grading can also be done for end of term reports and can be printed out in PDF.0 internet application.com made its debut in this space in mid-2008. classes attended. Only the features required by a specific school are made available . As in most industries. and support is provided out of their Kuala Lumpur. Schools subscribe to the application by paying a fixed per-student. or is just plain tardy. Other Features Schedules can be generated for students. QuickSchools.QuickSchools. Student applications can also be maintained along with grades achieved during any entrance exams. Another improvement involves a 'LiveFeed' feature that creates notifications when certain activities take place. The software then automatically creates and publishes a fully functional school management system in real time. QuickSchools.com One of the key improvements is to allow users to be up and running in minutes. Malaysia office. trainings are provided online. .

Retrieved 2009-03-20.QuickSchools. com [5] Singh.com 147 Objections to the business model Schools have some reservations about the QuickSchools. The use of Flash enables QuickSchools. Cynthia Ann (May 2007). This is actually a common concern for any software vertical which makes the initial jump to the software as a service model. dtacapital. htm). "Maestro's ongoing journey" (http:/ / www. in the CRM industry. Servers are located in 2 locations around the world. [10] http:/ / www. html [8] "Giving small companies big dreams" (http:/ / www. References [1] http:/ / www. com/ p/ articles/ mi_qn6207/ is_20070501/ ai_n24911172). QuickSchools. com.com. [4] http:/ / www.com (http://www. Anne (August 2009). Malaysian Business. htm). The first location was established in Malaysia in January 2008. com/ www/ news14. Azlan (July 2009). com [3] Peterson. "Optimisation from within" (http:/ / findarticles. mavcap. [9] Fernando. com/ 2009/ 08/ 18/ quickschools-latest-release-is-out/ ). The primary concern by many schools is the fact that the data is now stored in computers outside of their control. which is often beyond the capabilities of individual companies or schools to manage.com model. "QuickSchools’ latest release is out" (http:/ / blog. com/ www/ news12. teacherease. Retrieved 2009-03-20. com External links • QuickSchools. Retrieved 2009-07-20. maestrosolutions. . and the second location was established in Seattle.com/) . maestrosolutions. specialized team is responsible for the safe running of the system. my/ Current_News/ BTIMES/ articles/ quickschool/ Article/ ). Retrieved 2009-08-18. The front-end runs on Adobe Flash (previously Macromedia Flash). [6] Abu Bakar. .quickschools.com) • Official blog (http://blog. .com to run on many different browsers and on different operating systems. Karamjit (February 2009). Proponents of this model argue that the data is slightly safer than installing the software on-site as a dedicated. maestrosolutions. It also enables the Web2.0-style interface. For example. "Maestro makes inroads in US with software for schools" (http:/ / www. . [7] http:/ / www. btimes.quickschools. quickschools.com is based on Maestro's optimalOne platform. US in August 2008. Retrieved 2009-09-02. com/ [2] http:/ / www. September 2009. there were many skeptics in the early days of SalesForce. com/ ourportfolio. . Technology QuickSchools.com runs on a Java EE backend. quickschools.

Paterson came to believe that the biggest obstacle to successful Customer Relationship Management adoption was the complexity of the products themselves. Origins The company was founded in 2004[2] by John Paterson. Founded in 2004. the company is headquartered in the United Kingdom with offices in North America and Australia.000 users[4] of its hosted Customer Relationship Management systems. The company has won the Software Satisfaction Awards for the best small business CRM system twice. former CEO of Zeus Technology and COO of Systems Union. United Kingdom Number of locations 3 Key people Products Website John Paterson (CEO) CRM software Really Simple Systems [1] Really Simple Systems is a web based Customer Relationship Management vendor. Scottish Funding Council.Really Simple Systems 148 Really Simple Systems Really Simple Systems Type Industry Founded Headquarters Ltd Software 2004 Petersfield. . with the public launch in January 2006[3] . After many years of installing Customer Relationship Management systems. Food and Rural Affairs. the British Library. the Department of Health. the British Museum. in 2008 and [5] [6] 2010 . Customers include the Royal Academy. The existing product was renamed Enterprise Edition. In December 2009 the listed was nominated as "One to Watch" by Paul Greenberg. and running specialist Customer Relationship Management vendor Oxygen Solutions. the Department of Trade and Industry and the Department for Environment. a Freemium two user hosted CRM system[7] . Summary Really Simple Systems is a global based vendor of Cloud Customer Relationship Management systems. In October 2010 the company launched its Free Edition. Status Really Simple Systems has over 8.

au/ index. reallysimplesystems.Really Simple Systems 149 Location The company is headquartered in Petersfield.com) • AdvanceNet (http://www. zdnet.za) .reallysimplesystems. In March 2009 the company opened its North American office in Toronto. reallysimplesystems. com/ crm/ ?p=109) Really Simple Systems Brings Free CRM To Market (http:/ / www. option advanced features) • Enterprise Edition (Unlimited users and storage. itweb. Contact and Opportunity Management for two users. References [1] [2] [3] [4] [5] [6] [7] [8] [9] http:/ / www.advancenet. computerworld. com/ library/ pr_20060110. asp?id=29). com. Canada. Hampshire in the United Kingdom. unlimited data storage. Sales. Host promises to simplify CRM 8. The product is written in Active Server Pages and uses the MySQL database.co.000 users sign up for Really Simple Systems (http:/ / blog. computing. Australia. reallysimplesystems. Marketing and Customer Service & Support modules) Technical information Really Simple Systems is delivered as a Software as a Service application. Really Simple Systems wins best small business CRM system category ZDNet CRM Blog (http:/ / blogs. reallysimplesystems. uk/ itweek/ news/ 2148602/ host-promises-simplify-crm). com/ release. In November 2009 the company appointed AdvanceNet[9] as distributor for Africa. 100 accounts) • Premium Edition (Free Edition for up to 5 users. UK-based hosted CRM provider opens Sydney office ITWeb (http:/ / www. Free CRM launch Computerworld (http:/ / www. co. za/ index. co. uk/ 2010-winners). com/ 2011/ 05/ 12/ 8000-users-sign-up-for-really-simple-systems/ ) Software Satisfaction Awards 2010 (http:/ / www.1501020683UK-based). In January 2008 the company opened its first overseas office in Sydney. Editions There are three Really Simple Systems editions: • Free Edition (Account.[8] . co. Some JavaScript is used on the client. softwaresatisfaction. php/ id. com Really Simple Systems launches Simple Hosted CRM (http:/ / www. asp) Computing (http:/ / www. php?option=com_content& view=article& id=28498:partnership-brings-hosted-crm& catid=77:channel& Itemid=62& tmpl=component& print=1) External links • Really Simple Systems (http://www.

RightNow is primarily known for its business model of offering its software as a hosted service in the cloud. Overstock. It is incorporated in Delaware and headquartered in Bozeman. British Airways. Electronic Arts. the University of South Florida. New Jersey. GameFly. Telstra and Columbia University. Canada. Texas. Profile The company was founded in 1997 by Greg Gianforte in Bozeman.rightnow. Montana (1997) [1] ) Headquarters Bozeman. Nikon. Montana. DC. Continental Tire NA. the Centers for Medicare and Medicaid Services.[3] Additional offices have opened in California. NC Soft. the Department of Education. including Australia Post. Quicken. Iomega. the company has nearly 2000 customers.RightNow Technologies 150 RightNow Technologies RightNow Technologies Type Industry Founded Public (NASDAQ: RNOW Computer software Bozeman. As of November 2009.com [2] RightNow Technologies NASDAQ: RNOW [1] is a U. Massachusetts. . British Telecom. Montana. Motorola. Bank of New Zealand. Illinois. Washington. software company that develops customer relationship management (CRM) software for enterprise organizations. Black and Decker. iRobot. Colorado. Australian National University. Montana Key people Products Revenue Employees Website Greg Gianforte.S. the Social Security Administration.com.435 million USD (2008) 686 www. Australia and Asia. New York. founder/CEO Customer Relationship Management software $140. Linksys. Europe.

RightNow CX is divided into RightNow Web Experience. php http:/ / www. and Technology partners.com article [9] Birst partner profile [10] Deloitte partner profile [11] References http:/ / quotes. "RightNow To Acquire Q-Go For $34M. html [7] http:/ / www. and RightNow Engage. Contact Center Partners. inc. asp?symbol=RNOW& selected=RNOW http:/ / www. Implementation Partners. com/ RightNow . com [8] http:/ / www. customer feedback management. rightnow. it added marketing and sales functionality. RightNow CX RightNow CX. RightNow Contact Center Experience. voice automation. com/ partners-birst." January 18. Major solution partners include IBM. rightnow. and Deloitte.Inc. a customer experience suite. com/ story/ 32981. January 30. com/ company-about. http:/ / online. creating a full customer experience suite. com/ asp/ SummaryQuote. com http:/ / www. CapGemini. rightnow. Major technology partners include Birst [4] for business intelligence.About. wsj. com/ article/ BT-CO-20110118-714950. crmbuyer. html [9] http:/ / www. Boosts 4Q View. birst. html [10] http:/ / www. 2011. php [1] [2] [3] [4] [5] [6] . 2011. AmberLeaf [5] is used as a systems integrator. RightNow Social Experience. amberleaf. rightnow. net The Wall Street Journal. is the software offered by RightNow Technologies.RightNow Technologies 151 History Greg Gianforte started the company in 1997 with no investor money and created a software product that was initially focused on customer service with an integrated knowledge base. http:/ / www. As the company grew. com/ partners-deloitte. php [11] http:/ / www.[6] External links • • • • • RightNow [7] CRM Buyer's interview with RightNow CEO [8] Start with Nothing . rightnow. analytics and a social platform to its product. com/ magazine/ 20020201/ 23855. Acquisitions RightNow Technologies has agreed to acquire Q-go for $34 million on January 18. nasdaq. 2011. RightNow Partners RightNow has an extensive partner network including Solution Partners.

com [2] Revenue Operating income Net income Employees Website [3] [4] [5] [6] References: As of March 2010.com 152 Salesforce. Halsey Minor. Marc Benioff and Magdalena Yesil were the initial basic connection investors and board members. Salesforce. Other early investors include Larry Ellison.[8] Harris.com hosts the applications offsite. California Marc Benioff (Chairman & CEO) Parker Harris (Exec. and Frank Dominguez as a company specializing in software as a service (SaaS). and Igor Sill of Geneva Venture Partners. VP of Technology) US$1. Parker Harris. the company went public on the New York Stock Exchange under the stock symbol CRM.272 million (2009) US$80.Salesforce. Salesforce. has expanded into the "social enterprise arena. raising [9] US$110 million. . 6. through acquisition.com (NYSE: CRM [1]) is an enterprise cloud computing company headquartered in San Francisco.com salesforce. Mark Iscaro. three software developers previously at Clarify.com was founded in March 1999 by former Oracle executive Marc Benioff."[7] History Origins Salesforce. It is best known for its Customer Relationship Management (CRM) products and.306 billion (2009) US$115.000 (2011) salesforce.719 million (2009) Approx. Dave Moellenhoff. wrote the initial sales automation software.com Type Industry Founded Founder(s) Public (NYSE: CRM On-demand software California 1999 Marc Benioff Parker Harris [1] ) Headquarters Key people San Francisco. USA that distributes business software on a subscription basis. In June 2004. Moellenhoff and Dominguez.

2008.com: • Sendia (April 2006) [14] for US$15 million in cash[15] – now Force. a successful phishing attack compromised contact information on a number of salesforce. California. Other major offices are in Toronto. during an outage in January 2009 services were unavailable for at least 40 minutes. and added Fastenal and Salesforce. Singapore (covering Asia Pacific less Japan). and Africa).100. Following the federal takeover of Freddie Mac and Fannie Mae in September 2008.com customers.[25] [26] [27] The phishing breach was cited as an example of why the CRM industry needs greater security for users against such threats as spam. Sitemasher (June 2010) Activa Live Chat (September 2010) [21] Heroku (December 2010) [22] Etacts (December 2010) [23] Dimdim (January 2011) [24] Manymoon (February 2011) [7] Radian 6 (March 2011) Criticisms In November 2007. .com has its services translated into 16[10] different languages and currently has 82. the S&P 500 removed the two mortgage giants after trading on September 10. which was then used to send highly-targeted phishing emails to salesforce.com users. Middle East. and Tokyo (covering Japan). (April 2010). California. London. New York.com is headquartered in San Francisco. • • • • • • • • • • • • Koral (March 2007) – now Salesforce Content Instranet (August 2008) – now rebranded to Salesforce Knowledge GroupSwim (December 2009) – now part of Salesforce Chatter Informavores (December 2009) [19] – now re-branded to Visual Process Manager Jigsaw Data Corp. with regional headquarters in Dublin (covering Europe.com to the index two days later. and San Mateo.com 153 Current status Salesforce. Salesforce.com was recognized as one of Fortune's 100 best companies to work for in 2011. salesforce. affecting thousands[29] of businesses.[20] the proposed deal is expected to close in the second quarter of its fiscal year 2011.[13] Acquisitions The following is a complete list of known acquisitions by salesforce.400[11] customers and over 2.[28] The service has suffered some downtime.com Mobile • Kieden (August 2006) [16] – now Salesforce for Google AdWords • Kenlet (January 2007) – Original product CrispyNews used at Salesforce IdeaExchange[17] and Dell IdeaStorm. receiving the 52nd spot.[18] Now relaunched as Salesforce Ideas.000 subscribers.Salesforce.[12] In January 2011. Sydney.

Google search. includes a social networking plugin that enables the user to join the conversation about their company on social networking websites.com). and access to customers' entitlement and contracts. chatting tools. so the user can access it anywhere through an Internet-enabled mobile device or a connected computer. provides sales representatives with a complete customer profile and account history. decision makers. tracks all opportunity-related data including milestones. The Sales Cloud This application runs in the cloud.[31] Service Cloud. Automatic email reminders can be scheduled to keep teams up to date on the latest information Other activities can be done on the Salesforce cloud.com's CRM solution is broken down into several broad categories: Sales Cloud. Windows XP (32-bit). There is no official date for when this problem will be resolved. . suggest that only Windows 7 32-bit is supported as of v1. Products and services Customer Relationship Management Salesforce.com have not commented publicly on why this change has been made. Outlook 2010 (32-bit). Outlook Integration Salesforce.com 154 Foundation The Salesforce Foundation [30] is the company's charitable enterprise. The Sales Cloud includes a real-time sales collaborative tool called Chatter.[32] Data Cloud[33] (including Jigsaw). and designing and automating any process in Salesforce CRM. and any other information unique to the company's sales process. and equity to charities and non-profit organizations. Email support is still available with the Outlook Connector but no longer in all editions when using Salesforce for Outlook and Microsoft Office 2010. These include using the Jigsaw business data to access over 20 million complete and current business contacts from right inside Salesforce CRM. Unlike previous versions of Outlook Connector which run as Outlook add-ins the new software also has a system tray configuration component. Windows Vista (32-bit) and Windows 7 (32-bit and 64-bit). provides analytical tools and other services including email services.[35] [37] [38] In addition salesforce. It aims to donate employee time.com have silently dropped email integration from some lower-end CRM editions. customer communications. Collaboration Cloud[34] (including Chatter) and Custom Cloud (including Force. software.[36] Salesforce for Outlook replaces the older Outlook Connector.Salesforce.148. and automatically route and escalate what’s important.com provides an integration component for Microsoft Outlook called Salesforce for Outlook supporting Outlook 2007 (32-bit). however. The Service Cloud The Service Cloud provides companies with a call center-like view that enables companies to create and track cases coming in from every channel. Whilst offering many features not present in the original product the latest release does NOT support 64-bit Office software. allows the user to manage marketing campaign spending and performance across a variety of channels from a single application.[35] The Salesforce release notes. Salesforce.2. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases 24 hours a day.

com's PaaS product is known as the Force. and Windows Mobile devices. Chatter Chatter [39]. there are tabs such as "Contacts". iPhone.[42] Customization can also be done at the "platform" level by adding customized applications to a Salesforce instance. In the system. by adding user-defined custom fields.com Platform) and Visualforce (an XML-like syntax for building user interfaces in HTML. for example. Last Name. released in June 2010. and "Accounts".[43] In January 2010.com environment. Human Resources. Users can follow coworkers and important data to receive broadcasted updates about.) features.com customers. Additionally. salesforce. It was designed to be the "Facebook for the enterprise.com's infrastructure.[41] All salesforce. For example.com Platform. that is adding sets of customized / novel tabs for specific vertical.com released a slimmed down version of their application for subscribers with BlackBerry.Salesforce.com offers a SOAP/REST Web service API that enables integration with other systems. the status of an important sale or what a coworker is working on.com community and delivered by partners or by third-party developers. both depicting cartoon versions of The Black Eyed Peas and more specifically Will. Customization Salesforce users can customize their CRM application. there are over 900 applications available from over 450 independent software vendors. salesforce. which users can purchase and add to their salesforce. Web services In addition to the web interface. Each tab contains associated information. These applications are built using Apex (a proprietary Java-like programming language for the Force. information is proactively fed to them via a real-time news stream.com application and are hosted on salesforce.com platform are installed by salesforce.[44] . Customization can be done on each tab.[40] is a real-time collaboration platform that brings together people and data in a secure. AppExchange Launched in 2005. AppExchange is a marketplace for cloud computing applications built for the salesforce. Applications created on the Force. etc.com partners can distribute applications and solutions on the AppExchange. The platform allows external developers to create add-on applications that integrate into the main salesforce. Chatter was more publicly recognized when it was advertised in the Super Bowl XLV halftime show in 2011.com started to promote the use of 2D Barcodes (SPARQCode) for exporting contact information to mobile handsets." Rather than making people search for the data and documents they need to do their job. private social environment. Ajax or Flex).i. users can form groups and post messages on each others' profiles to collaborate on projects.or function-level (Finance.am using the Chatter service on his smartphone. As of October 2010. These advertisements consisted of two commercials. salesforce. "Contacts" has standard fields like First Name. "Reports".com platform Salesforce. Mobile support In April 2009.com 155 Force. and Email.

[6] Yahoo Finance News-Business (http:/ / finance. are available in sixteen languages[10] : English. [8] "Salesforce. com/ news/ applications-os/ 222600988/ salesforce-adds-business-process-development-to-force-com. end user languages available are Hungarian. Eric (September 9. 2009-02-25. Retrieved 2011-02-11. [9] "Salesforce. com/ e/ 100311/ crm10-k. com/ cloud-computing/ blog/ archives/ 2009/ 12/ salesforcecoms_2. "Salesforce. com/ about/ listed/ quickquote. ideastorm.Dell IdeaStorm (http:/ / www. com/ 2010/ 12/ 08/ breaking-salesforce-buys-heroku-for-212-million-in-cash/ ). 2009-01-29.Salesforce. com-IPO-Raises-$110-Million-44252. [5] Yahoo! Finance (http:/ / finance. 2010-03-11. com/ blog/ btl/ salesforcecom-acquires-jigsaw-for-142-million/ 33362 [21] http:/ / techcrunch. Also. References [1] http:/ / www.[45] Events The Salesforce. com/ 2010/ 09/ 24/ salesforce-buys-enterprise-chat-startup-activa-live/ [22] "Salesforce. The next major event will be dreamforce from 30th august to 2 september 2011 in San Francisco. [13] "100 Best Companies to Work For 2011: Full list . com/ 20110201/ salesforce-buys-manymoon). . Italian. [23] "Salesforce Buys Email Contact Manager Etacts" (http:/ / techcrunch. . kieden.com IPO Raises $110 Million" (http:/ / www. html). com/ magazines/ fortune/ bestcompanies/ 2011/ full_list/ ). Finnish.com 156 Languages The Salesforce application. com/ ) [15] Salesforce buy extends reach to mobile devices (http:/ / news. InformationWeek. Spanish. Cloudforce 2011 in Paris with Loïc Le Meur . Simplified Chinese and Traditional Chinese. informationweek. 2008). Korean. German. Freddie in S&P 500" (http:/ / www.from FORTUNE<" (http:/ / money. com) [18] Popular Ideas . [14] Sendia. Tom (7 November 2007). com/ enterprise/ 2010/ 12/ beyond-babel. Portuguese. Other Other technologies allowing more advanced customization of Salesforce interfaces are Resin Application Server. 2004-06-23. com/ blog/ btl/ salesforce-buys-dimdim-for-31-million-eyes-webex-gotomeeting-turf/ 43352 [25] Espiner. com/ news/ Salesforcecom-Announces-prnews-14469704. com/ q/ pr?s=CRM+ Profile) [4] Yahoo! Finance (http:/ / biz. Thai. htm [20] http:/ / www. Czech. com/ ) [17] Popular Ideas . salesforce. . and the in-house technologies Apex (a Java-like programming language and programming platform) and S-controls (Salesforce widgets .these are predominantly based on JavaScript). It is possible to edit and use existing controls. Turkish. along with online help and training documentation.com Buys Manymoon" (http:/ / kara. but no new ones can be created. Lithuanian. com/ 2010/ 12/ 21/ salesforce-buys-email-contact-manager-etacts/ ). zdnet.com company organises worldwide events dedicated to cloud computing. aspx). S-controls are now deprecated as of March 2010. crn. Dutch. yahoo. com/ q/ pr?s=CRM). sendia. com/ [3] (http:/ / finance. cnn. nyse. zdnet. zdnet. com/ Articles/ CRM-News/ Daily-News/ Salesforce. 2008-05-08. destinationCRM. Retrieved 2011-02-11. [10] Read Write Web (http:/ / www. salesforce. [7] "Salesforce. html). . com/ company/ ) [12] Martin.IdeaExchange (http:/ / ideas. co. yahoo. Swedish. readwriteweb. php) [11] Amount of customers. Japanese. . Retrieved 2011-01-20. html). salesforce. html). com) [19] http:/ / www. uk/ news/ security-threats/ 2007/ 11/ 07/ salesforce-tight-lipped-after-phishing-attack-39290616/ ). bloomberg. Retrieved 2011-01-20. . Polish. zdnet. . yahoo. French.com (http:/ / www. html?ticker=crm [2] http:/ / www.com Buys Heroku For $212 Million In Cash" (http:/ / techcrunch. All Things Digital. com/ 2100-3513_22-6059716. Bloomberg. [24] http:/ / www. Fortune. Latvian and Estonian. Fastenal to Replace Fannie.com. (http:/ / www. allthingsd. destinationcrm. Danish. "Salesforce tight-lipped after phishing attack" (http:/ / www. com/ apps/ news?pid=20601103& sid=abSHUiBFprac& refer=us). Russian. 2006-04-11 [16] Salesforce for Google AdWords (http:/ / www. ZDNet. yahoo. .com's Wizard Was Parker Harris And Team" (http:/ / www.

force. oreillynet. com/ appexchange/ ). Silicon.com. com/ pub/ a/ network/ 2006/ 11/ 13/ an-introduction-to-saleforcecoms-appexchange. tizbi. com/ cloud/ salesforce-integrates-jigsaw-refining-contact-data/ ) [34] Salesforce.com) • Stock quote.com's AppExchange" (http:/ / www." (http:/ / blogs. com/ news/ security/ 6058/ salesforcecom-customer-list-stolen/ ). com/ help/ doc/ en/ salesforce_sfo_release_notes. jsp) [36] Salesforce for Outlook Release Notes v1. destinationcrm.com/chatter) Salesforce Customer Community website (http://sites.com Launches Chatter Collaboration Tool (http:/ / www.com customer data is more evidence of industry's need to act on spam.com Introduces Mobile Lite for iPhone. . "Salesforce. 2010-10-08 [42] Stubblebine. com/ company/ salesforce_for_outlook_system_requirements.force. eweek. [27] McMillan. salesforcechannel. force. com/finance?q=NYSE:CRM) . php/ 3709836). . jhtml?articleID=225700975) [35] Salesforce for Outlook System Requirements (http:/ / www. Tim (Jaunuary 8. techcrunchit.com. com/ 8301-1001_3-10136540-92. BlackBerry. 2007).com customer list stolen" (http:/ / www. html). David (November 6. "Salesforce. A Customer Service SaaS Application (http:/ / www. Discussions. aspx) [32] Salesforce.com) Salesforce Chatter website (http://www. Robert (07 November 07). html) 157 External links • • • • • Salesforce. pdf) [37] Outlook Connector for Windows 7 (64 bit) (http:/ / sites. "Phishing-based breach of salesforce. Andy (November 7.google. both corporate and user generated content (http://www. (http://finance. Now. . com/ chatter/ [40] http:/ / mashable. 2007).com [26] Patrizio. com/ 2009/ 01/ 14/ salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/ ) [33] Salesforce Integrates Jigsaw — Refining Contact Data (http:/ / gigaom. com/ c/ a/ Cloud-Computing/ Salesforcecom-Introduces-Mobile-Lite-for-iPhone-Blackberry-Windows-Mobile-404052/ ) [44] "2D Barcode (SPARQCode) . salesforce. com/ news/ storage/ disaster_recovery/ showArticle. Press Releases.com outage hits thousands of businesses" (http:/ / news. "An Introduction to Salesforce.com Expands the Cloud to Sales (http:/ / www.com Scrambles To Halt Phishing Attacks" (http:/ / www. 2009). com/ answers/ ideaView?id=087300000007EyVAA) [38] Outlook integration support for Outlook 2010) (http:/ / sites. salesforce.com Launches The Service Cloud. .Salesforce.salesforce. Berlind's Testbed (blog). cnet.Contact Exports" (http:/ / sites. force. "Salesforce. force. . com/ 2010/ 06/ 22/ salesforce-chatter-released/ [41] Salesforce Applications (http:/ / www. [45] Tizbi ERP and CRM integration (http:/ / www. [43] Salesforce.148 (http:/ / emea.2. com-Expands-the-Cloud-to-Sales-52602. html). com/ blogs/ ideaView?c=09a30000000D9xo& id=087300000007BDDAA2& returnUrl=/ apex/ ideaList?c=09a30000000D9xo& category=AppExchange& sort=popular). internetnews.800+ Curated videos about Salesforce. com/ erpservice.com main website (http://www. [29] Ferguson. com/ ent-news/ article. Windows Mobile (http:/ / www. .com. Financials and Related Companies. computerworlduk.salesforce. InternetNews. com/ Berlind/ ?p=880). Events. com/ Articles/ CRM-News/ Daily-News/ Salesforce. Tony (2006-11-13).com/answers/ideaHome) Salesforce system status and transaction statistics (http://trust. O'Reilly Network. salesforcefoundation. IDG News Service. informationweek. zdnet. Retrieved 2010-02-25. org [31] Salesforce. [28] Berlind. com/ answers/ apex/ ideaview?id=087300000007EAJAA2) [39] http:/ / www.com.salesforce.com/trust/status) 3. salesforce. [30] http:/ / www. salesforce.

com/ cool-websites/ free-online-document-collaboration-software/ ). 2009. such as PDF. References [1] http:/ / www. gigaom.com [1] ShowDocument is an online web application that allows multiple users to conduct web meetings. Cnet. A feature also exists for co-browsing of Google Maps. . upload. by contrast. showdocument. . The application has a paid and a free version. HBR labs released a new version which included features such as secure online document storage and mobile device support.which she can give to a different user as well[3] . and to stream a Youtube video to a group in full synchronization. Features Users can collaborate on and review documents in real time. [5] "Collaborate and share documents online using Show Document" (http:/ / www. [3] "Show Document: Easy. online-tech-tips. with annotations and text being visible to all users and accessible for co-editing. computerworld. [4] "Online collaboration on the cheap: 20 free and low-cost tools" (http:/ / www. computerworld. Different file formats can be uploaded and saved either online or offline. On September 8. com/ [2] "ShowDocument does simple live collaboration" (http:/ / news. html). A PDF file's text cannot be edited . An earlier version of the application. Mac OS X. cnet. No-Signup Live Document Collaboration" (http:/ / gigaom. number of participants is limited and sessions are time-limited. or by sending\receiving a link through an Email message. and so main navigation options are under the "presenter"'s control .ShowDocument 158 ShowDocument ShowDocument Developer(s) HBR Labs Operating system Microsoft windows.[2] It is possible to draw and write on a virtual whiteboard. established in 2007. . com/ 8301-17939_109-10070332-2. causing the system to drop all incomplete edits. Entering an open session in the application can be done with a given code number. The service was developed by the HBR Labs company.text is edited through the separate text editor[4] [5] . it is not intended to replace instant messaging software. had allowed all users to navigate and edit at once. Although the platform contains a text chat. The idea of every user being able to annotate can cause conflicts within the sessions.showdocument. com/ collaboration/ show-document-easy-no-signup-live-document-collaboration/ ). . Linux Type Website Collaborative web application www. share and review documents from remote locations[2] . . Development Showdocument was first developed in 2007. as there are no extensive messaging features. com/ s/ article/ 9177575/ Online_collaboration_on_the_cheap_20_free_and_low_cost_tools). with the free version having a few limitations: audio and video options are disabled.

com/) SlideRocket SlideRocket Type Founded Headquarters Key people Services Slogan Website Type of site Available in Launched Private Jan 2006 San Francisco. Users can also use a basic version of the software which is free. Mike Lingle co-founders software applications | http:/ / slidlerocket. SlideRocket is provided via a SaaS model offered via monthly or annual subscription plans [3] . share and measure presentations. com/ [1] online presentation platform English October 2008 Current status active SlideRocket Developer(s) SlideRocket Operating system Web-based Application Type License Website Web-based Productivity Tools Proprietary SlideRocket. manage. .showdocument.com [2] SlideRocket is an online presentation platform that lets users create.com/) • HBR labs (http://www.ShowDocument 159 External links • Official website (http://www.hbrlabs. CA Mitch Grasso. Users initially sign up for a free 14-day trial then decide which plan to subscribe to.

pcworld. . [9] "VMware Buys Another Slice of the Cloud With SlideRocket" (http:/ / www. html). com/ Stewart/ ?p=951). . [8] "TechCrunch article on SlideRocket . techcrunch. . com/ 2008/ 10/ 28/ sliderockets-impressive-online-presentation-app-hits-general-release/ ). [10] "VMware acquires SlideRocket" (http:/ / www. sliderocket. But it might be" (http:/ / news. .com) • Official blog (http://www. techcrunch. html). html). 2008. sliderocket. sliderocket. . html). cnet. com/ product/ pricing. Audience Choice. and launched as a private beta [4] [5] in March 2008 at the Under The Radar Spring event.SlideRocket isn't yet PowerPoint's undoing. Awards • Underneath the Radar Spring 2008. techcrunch. Category Winner.SlideRocket Presentation Web App Enters Private Beta" (http:/ / www.SlideRocket’s Impressive Online Presentation App Hits General Release" (http:/ / www.SlideRocket opens up to the public" (http:/ / blogs. [12] "Crunchies 2008 Best Design Nomination" (http:/ / crunchies2008.sliderocket. [11] "VMware Acquires SlideRocket Collaborative Presentation Provider" (http:/ / www. A public beta was announced in September 2008 [6] followed shortly by public release [7] [8] on October 28. "TechCrunch article on SlideRocket .VC admits he hates boring PowerPoints" (http:/ / scobleizer.[9] [10] [11] SlideRocket is based in San Francisco. External links • Official site (http://www. vmware. zdnet. On April 26th 2011 SlideRocket was acquired by VMware.Nominee Best Design [12] References [1] [2] [3] [4] http:/ / sliderocket. html). com/ businesscenter/ article/ 226552/ vmware_buys_another_slice_of_the_cloud_with_sliderocket. . com/ launch/ vmware_sliderocket. com/ 8301-10787_3-10045587-60. com/ 2008/ 03/ 19/ sliderocket-presentation-web-app-enters-private-beta-get-your-invite-here-2/ ).com/blog) . com/ company/ news/ releases/ vmw-sliderocket-042611. • Crunchies 2008 .SlideRocket 160 History SlideRocket was founded in Jan 2006.sliderocket. . . [6] "ZDNET article on SlideRocket . . com/ ). com/ http:/ / www. com/ "SlideRocket Pricing" (http:/ / www. [7] "CNET article on SlideRocket . [5] "Scobeleizer article on SlideRocket . . com/ 2008/ 03/ 20/ vc-admits-he-hates-boring-powerpoints/ ). Judges Choice.

IPO-Time & Responsibilities. and update tasks and files.[9] Madrona also participated in a subsequent Series B financing in January. Collaboration. Goals.[14] • Google Docs: Native support for attaching. Crowdsourcing www. serves as a Smartsheet board member. Calendar. integration with Zimbra Contacts. Issue Tracker.[8] In June.[15] • LiveWork: Smartsheet serves as a workflow engine to LiveWork crowdsourcing platform[16] • Amazon Web Services: S3. In March. and Home Remodel Punchlist. or via embeddable survey forms. web acceleration.Smartsheet 161 Smartsheet Smartsheet Developer(s) Smartsheet Operating system Web-based application Available in Type Website English Online Project Management. These templates can be found here [18]. and Mechanical Turk[17] are utilized to deliver secure file storage. Smartsheet was privately funded and commercially launched its online project management solution in August. Event Management. but follows a tiered subscription model. and crowdsourcing on a global basis. A new iPad version [5] was released March 2011.smartsheet. 2006. It allows owners of information to comprehensively involve contributors through authenticated access. publicly-accessible published sheets. 2009 [10] [11] and a Series C financing in September.[3] [4] Functionality is focused on the ability to organize. Madrona Venture Group completed Smartsheet's $4 million Series A financing. History Founded in June. importing from. . Any template can be easily filled in to allow for instant business management and collaboration. Client Contact List. 2010.[13] Integrations • Google Apps and Google Accounts Sign-In: Integrated sign-in enabling Google Accounts and Google Apps users to sign up or log in to Smartsheet using their existing Google credentials. M&A Due Diligence.com and also won the title of Best Online Collaborative Software in March 2007. Products Numerous templates are offered to increase usability of this web-based tool. Donor List.[6] [7] The application is free to try. and Briefcase.[12] Matt McIlwain. 2007 Smartsheet was named Best in Show Overall by UnderTheRadarBlog. 2005. Marketing Dept. and exporting to Google Docs. Charity Auction-Donated Items. A core feature was added in February 2009 that enables project managers to leverage the research of anonymous workers through the integration of Amazon Mechanical Turk. Madrona Managing Director. Sales Pipeline. 2007. • Zimbra: Embedded within Zimbra Collaboration Suite. Popular templates include: Project Management. share.com [1] Smartsheet is an online project management [2] and crowdsourcing tool. Wedding Planning Checklist. CloudFront.

0' start-ups knock on business doors .Bloomberg. html) [7] Project Management + Mechanical Turk (http:/ / www. com/ populartemplates [1] [2] [3] [4] External links • Official Website (http://www.USATODAY.com Awards (http:/ / www. php/ ) [8] UnderTheRadarBlog.com Adds $1. com/ company/ pressroom/ pr-091609.Smartsheet 162 References http:/ / www. liveops.smartsheet. smartsheet. undertheradarblog. nwsource. xconomy. com/ enterprise/ marketplace/ viewListing?productListingId=3429+ 4388443950638085375) [15] Zimbra Zimlet Gallery (http:/ / gallery. php?utm_source=feedburner& utm_medium=feed& utm_campaign=Feed%3A+ readwriteweb+ %28ReadWriteWeb%29 [6] Business & Technology | Smartsheet's sweet discovery | Seattle Times Newspaper (http:/ / seattletimes. com/ blog/ and-the-winner-is/ ) [9] Madrona Backs Smartsheet Series A (http:/ / blog.com/smartsheet) .com (http:/ / www. seattlepi.com/blog) • Official Twitter page (http://www. bloomberg. org/ wiki/ projectmanagement Smartform Survey Form Overview (http:/ / www. com/ 2009/ 01/ 14/ collaborative-software-company-smartsheet-raises-125m/ ) [11] Smartsheet. com/ tech/ products/ cnet/ 2006-10-09-office-2dot0_x. readwriteweb. com/ outline/ survey-forms/ ) 'Office 2. smartsheet.25 Million Series B Financing . com/ archives/ project_management_mechanical_turk_smartsheet_looks_awesome. com/ seattle/ 2010/ 09/ 17/ smartsheet-com-receives-1500000-series-c-round/ Smartsheet Receives $1. com/ http:/ / en. com/ type/ zimlet/ smartsheet-project-management) [16] LiveWork announces API for On-Demand Workforces (http:/ / www.twitter. wikipedia.smartsheet. google. madrona. com/ venture/ archives/ 116686.25M (http:/ / venturebeat. com/ biz/ 2011/ 03/ manage-projects-from-your-ipad. usatoday. asp) [10] Collaborative software company Smartsheet raises $1. com/ venture-capital-investments/ portfolio-company. readwriteweb. asp?name=Smartsheet& company=30) [14] Google Apps Marketplace (http:/ / www.5M Series C Round] [13] Madrona Venture Portfolio Listing (http:/ / www. com/ solutions/ case-studies/ smartsheet/ ) [18] http:/ / www. com/ apps/ news?pid=conewsstory& refer=conews& tkr=ISLN:US& sid=aQM6JDyjrNPo) [12] http:/ / www. com/ html/ businesstechnology/ 2008735045_brier12. smartsheet.com (http:/ / www.com/) • Company Blog (http://www. html) [17] Amazon Web Service case study (http:/ / aws. htm) [5] http:/ / www. zimbra. amazon.

or Social Business Intelligence. publishing and sharing of custom business analytics reports and dashboards by end users of Cloud technologies. refers to the creation. First enabled by the rapid growth of social media networks in 2009.Social BI 163 Social BI Social BI. This paradigm shift has removed previous barriers to self-service BI while still employing traditional analytics applications. . Social BI allows for the collaborative development of post user-generated analytics among business analysts and data mining professionals.

000 customers worldwide when acquired by SAP Business Objects in November of 2006. then started a downward spiral shortly after the SAP Business Objects acquisition. In 2002. Nsite secures $6M in B round funding[7] 2005: Nsite secures $4M in C round funding. and a custom development platform with an AJAX front-end and a MS-SQL back-end. VP Finance Ryan Nagahori. with components that provide quote to proposal. Smart Forms $0 USD (2009) 0 (as of 2008) [2] Products Revenue Employees Website Nsite (a. Nsite grew to 27. Engineer Quote and Proposal Management.[8] Moves product from Smart Forms to AJAX[9] Announces partnership with WebEx. touts SVP Steven Lucas [11][12] • 2006/7: SAP Business Objects moves managed hosting from IBM[13] to OpSource. Timeline • • • • 1998: Nsite launched in Paul Tabet's garage 2002: Alf Goebel named new CEO[5] 2004: Bob Jandro named new CEO[6] . the most promising part of Nsite was the ability for a customer to use the product to develop their own application using a simple Internet-based interface. Finally. California Key people Paul Tabet. Custom Development Platform. History Paul Tabet. order management. Alf Goebel was announced as CEO. it met its end in 2010. co-founded Nsite in 1998 together with others and was chief executive officer until 2002. 2011.k. President/CEO (2004-2005) Kelly Nicholas. Bob Jandro was announced as the new CEO.com.[4] Its flagship product is the subscription-based Nsite platform. Founder Alf Goebel.[14] • 2010: SAP Business Objects announces retirement of Nsite platform as January 31. CEO (2002-2004) Bob Jandro.Nsite Software (Platform as a Service) 164 Nsite Software (Platform as a Service) Nsite Industry Founded Computer software 1998 [1] Headquarters Pleasanton. The company claimed more than 27.a. Two years later. Co-Founder Robert Brown. it has been a part of SAP Business Objects.[15] . Product Management Jin Huang. Since 2006. Channel Management. specializing in Sales Force[3] enhancements. Although several pre-built applications were offered on the platform.[10] • 2006: SAP Business Objects acquires Nsite for an undisclosed amount. nsite. when it was announced for retirement. Architect Colin Burns.000 customers at the height of its success. Nsite Software) was a platform as a service company based in the Bay area.

com/ thread. com/ about/ press/ businessobjects/ 20061130_005913. Funding. ondemand. com/ p/ articles/ mi_m0EIN/ is_2004_June_8/ ai_n6058340/ [8] http:/ / venturebeatprofiles. force. html [6] http:/ / telecommunications.com/About/press.Nsite Software (Platform as a Service) 165 References [1] http:/ / investing. com/ applications [3] http:/ / sites.asp) Nsite Logon Page (https://process2. and spend the rest of the week on the beach (http://www. com/ Articles/ News/ News-Item/ Nsite-Partners-with-WebEx-7665.jsp) PDF . epx [13] http:/ / www.com/ business-objects-acquires-nsite-software-inc/article/93734/) DMG Case Study — Nsite Software.sys-con.zdnet. com/ news/ 2004/ Jun/ 1046534.Build your application in a day. econtentmag. html [15] http:/ / forums.com/case-studies/nsite-software-inc. zdnet. (http://diablomanagement. sdn. highbeam. com/ appexchange/ listingDetail?listingId=a0330000000NfVlAAK [4] http:/ / www. (http://www. aspx?id=1) Business Objects acquires SaaS firm Nsite (http://www. com/ blog/ saas/ saas-star-leaves-sap-for-salesforcecom/ 548 [12] http:/ / www. com/ about/ press/ businessobjects/ 20061130_005913. html [14] http:/ / www. businessweek. com/ newsletter/ october2002/ article3. asp?privcapId=3603336 [2] http:/ / www.html) • Software as a Service Takes the Analytics Road: Business Objects Buys Nsite (http://www.pdf) . sap. com/ news/ hosted-application-scrubs-up-with-ajax/ 145488?tag=content. com/pdf/appbuilder_tutorial.com/doc/1G1-126061146. Nsite Hosted Service Activates First Thousand Plus User Customer.com/applications/default. com/ press/ press-releases-01-03-2005. sap. com/ research/ stocks/ private/ snapshot.html) Nsite Company Page (http://ondemand.com/node/307943) Business Objects acquires Nsite Software Inc.dmnews. tmcnet. josephsorisi.highbeam.com/blog/ • • • • • • • • greenbaum/software-as-a-service-takes-the-analytics-road-business-objects-buys-nsite/36) Lawdex and Nsite Partner to Streamline E-filing for Attorneys.lawdex. htm [7] http:/ / findarticles.ondemand. htm [11] http:/ / www. epx [5] http:/ / www. Courts (http://www.com/t/business/ business-objects-acquires-saas-firm-nsite-208) Business Objects Acquires Nsite Software (http://dotnet. Inc.search-results-rivers [10] http:/ / www. sap. zdnet.com/CustomerLogin.infoworld. com/ doc/ 1G1-170193009. jspa?threadID=1719409 External links • Nsite Surges as New Service Attracts Enterprise Customers. (http://www. com/ company/ profile/ nsite-software [9] http:/ / www. outlookventures.nsite.

7% from 2009. called Application Service Providers (ASP). The term Software as a Service (SaaS). i.[2] According to a Gartner Group estimate. sometimes referred to as "on-demand software.Software as a service 166 Software as a service Software as a service (SaaS. up 16. which at the time offered only traditional on-premises software. which accounted for a little more than 10% of the total enterprise software market last year. The expansion of the Internet during the 1990s brought about a new class of centralized computing. invoicing. Starting at that decade. contemporary software as a service solutions are predominantly web-based and only require an internet browser to use.[5] History Centralized hosting of business application dates back to the 1960s..[3] SaaS sales in 2010 have reached $9B. published in February 2001 by the Software & Information Industry's (SIIA) eBusiness Division. the term Software as a Service (SaaS) is often used in the context of business applications. Software as a service is essentially an extension of the idea of the ASP model. Application service providers provided businesses with the service of hosting and managing specialized business applications.[6] . however. and are projected to increase to $10. often referred to as time-sharing or utility computing.[1] By now. While practically every Internet service (such as Web search engine or web-based Email) is driven by some underlying software. content management (CM) and service desk management. whereas many initial application service providers offered more traditional client-server applications.e. typically pronounced [sæs]). contemporary software-as-a-service vendors typically develop and manage their own software.7b in 2011. contemporary software as a service solutions normally utilize a multi-tenant architecture. up 15.[4] The term software as a service (SaaS) is considered to be part of the nomenclature of cloud computing. along with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). which require installation of software on users' personal computers. The SaaS acronym is said to have first appeared in an article called "Strategic Backgrounder: Software as a Service". and. The concept of SaaS has been popularized by Salesforce. including accounting. Gartner Group also estimates that SaaS applications.com. SaaS has become a common delivery model for most business applications. collaboration. IBM and other mainframe providers conducted a service bureau business. normally using a web browser over the Internet. human resource management (HRM). whereas the software architecture used by most initial application service providers mandated maintaining a separate instance of the application for each business.2% from 2010. Such services included offering computing power and database storage to banks and other large organizations from their worldwide data centers. with the goal of reducing cost by central administration and through the solution provider's specialization in a particular business application. enterprise resource planning (ERP). would represent at least 16% of worldwide software sales by 2014. is commonly used in more specific settings: whereas most initial application service providers focused on managing and hosting third-party independent software vendors' software. which coined the term "The End of Software" to differentiate its (then new) software-as-a-service approach from its competition. SaaS has been incorporated into the strategy of all leading enterprise software companies. and in some cases even more narrowly as software in a category which has on-premises software. and partitions its data accordingly. equivalent applications that are installed in businesses' computer networks or personal computers." is a software delivery model in which software and its associated data are hosted centrally (typically in the (Internet) cloud) and are typically accessed by users using a thin client. customer relationship management (CRM). in which the application is designed to serve multiple businesses and users.

e. however. setting up a new customer) in a multi-tenant environment enables some SaaS vendors to offer applications using the freemium model. such as the number of users ("seats") using the application.[7] Whether multi-tenancy is a necessary component for software-as-a-service is a topic of controversy. which involves applying economies of scale to application operation. the application is installed on multiple machines (called horizontal scaling). a second version of the application is set up to offer a select group of customers with access to pre-release versions of the applications (e. where multiple physical copies of the software—each potentially of a different version. is used for all customers ("tenants").g. The application can be customized to the degree it was designed for based on a set of predefined configuration options. many SaaS applications let customers provide (through a self service interface or by working with application provider staff) a custom logo and sometimes a set of custom colors. While an exception rather the norm. SaaS applications tend to not support what is traditionally known as application customization. with a potentially different configuration. conventionally sold as a perpetual license with an associated up-front fee (and.e. The relatively low cost for user provisioning (i. However. Architecture The vast majority of SaaS solutions is based on a multi-tenant architecture. opportunities also exist to charge per transaction. network. Consequently.. the initial setup cost for SaaS is typically lower than the equivalent enterprise software. In this model. some SaaS solutions do not use multi-tenancy. With this model. event. SaaS providers generally price applications using a subscription fee.[8] Characteristics While not all software-as-a-service applications share all traits.e. In some cases. i. a set of configuration options (a. A key driver of SaaS growth is SaaS vendors' ability to provide a price that is competitive with on-premises software. the characteristics below are common among many SaaS applications: Configuration. SaaS vendors typically price their applications based on some usage parameters. Instead. and oftentimes customized—are installed across the various customer sites. most commonly a monthly fee or an annual fee. or use other mechanisms—such as virtualization—to cost-effectively manage a large number of customers in place of multi-tenancy. This is contrasted with traditional software. The customer cannot. a beta version) for testing purposes. an outside service provider may be able offer better.Software as a service 167 Pricing Unlike traditional software. operating system). . its database schema or its GUI..a. This is consistent with the traditional rationale for outsourcing IT systems..k. a free service is made available with limited functionality or scope. a single version of the application. To support scalability. multi-tenant applications are designed to support application configuration. i. Some other SaaS applications are completely free to users.. or other unit of value. smaller ongoing support fees). For example: to support customers' common need to change an application's look-and-feel so that the application appears to be having the customer's brand (or—if so desired—co-branded).. Each customer may have its own settings (or: parameter values) for the configuration options. unlike traditional enterprise software. In other words. and fees are charged for enhanced functionality or larger scope. cheaper. because in a SaaS environment customers' data resides with the SaaS vendor. typically. with revenue being derived from alternate sources such as advertising. with a single configuration (hardware. a single customer cannot alter the source code of the application. change the page layout unless such an option was designed for. parameters) that affect its functionality and look-and-feel. not customization Driven by a multi-tenancy architecture. more reliable applications.

Several other SaaS applications let users vote on and offer new feature ideas. they predominantly offer integration protocols and application programming interfaces (APIs) that operate over a wide area network. creating a compound service.0 functionality. traditional software vendors' investment in software based on fat clients has become a disadvantage (mandating ongoing support). • The standardization of the web stack (HTML. Typically. . in many cases on a weekly or monthly basis. The ubiquity of SaaS applications and other Internet services and the standardization of their API technology has spawned development of mashups. these are protocols based on HTTP. which are lightweight applications that combine data. HTTP). continuously decreased the need for traditional client-server applications. and the introduction and ubiquitousness of web application frameworks gradually reduced the cost of developing new SaaS solutions. Collaborative (and "social") functionality Inspired by the success of online social networks and other so-called web 2. • The application vendor has access to all customer data. along with the proliferation of associated practices (e. making it easier to identify areas worthy of improvement. Adoption drivers Several important changes to the software market and technology landscape have facilitated acceptance and growth of SaaS solutions: • The growing use of web-based user interfaces by applications. • The application only has a single configuration. REST. making development testing faster. Mashups further differentiate SaaS applications from on-premises software as the latter cannot be easily integrated outside a company's firewall.. and enabled new solution providers to come up with competitive solutions. • The solution provider has access to user behavior within the application (usually via web analytics). While some collaboration-related functionality is also integrated into on-premises software. CSS. which have evolved in the mid-1990's. web design). JavaScript. This is enabled by several factors: • The application is hosted centrally. so new releases can be put in place without requiring customers to physically install new software. Such methodologies. provide a set of software development tools and practices to support frequent software releases. many project management applications delivered in the SaaS model offer—in addition to traditional project planning functionality—collaboration features letting users comment on tasks and plans and share documents within and outside an organization. Open integration protocols Since SaaS applications cannot access a company's internal systems (databases or internal services). Accelerated feature delivery is further enabled by agile software development methodologies[10] .g. • The increasing penetration of broadband Internet access enabled remote centrally-hosted applications to offer speed comparable to on-premises software. presentation and functionality from multiple services. Consequently. the increasing popularity of web development as a practice. For example. expediting design and regression testing. opening the door for new software vendors offering a user experience perceived as more "modern". (implicit or explicit) collaboration between users of different customers is only possible with centrally-hosted software. many SaaS applications offer features that let its users collaborate and share information. SOAP and JSON.Software as a service 168 Accelerated feature delivery SaaS applications are often updated more frequently than traditional software[9] . challenging traditional vendors.

opencrowd. html). prohibiting such applications from being used in scenarios (applicable mostly to large enterprises) for which such customization is necessary. Datamation.g.. "Let the Cloud Developer Wars begin" (http:/ / www. .[13] References [1] "Software as a Service (SaaS)" (http:/ / cloudtaxonomy. theregister. [8] Carraro. "I can't believe we are still talking about whether saas == multi-tenancy. Retrieved 24 April 2011. SaaS data escrow is the same logic applied to data within a SaaS application. pdf). QuinStreet. Blogspot. Gianpaolo (21 June 2008). • The introduction and wide acceptance of lightweight integration protocols such as REST and SOAP enabled affordable integration between SaaS applications (residing in the cloud) with internal applications over wide area networks and with other SaaS applications. co. Tim (5 May 2011).Software as a service • The standardization of the HTTPS protocol as part of the web stack provided universally available lightweight security that is sufficient for most everyday applications. unplanned service outages and potential data loss or corruption. . Washington. php/ 3895101/ SaaS-Market-Growing-by-Leaps-and-Bounds-Gartner.7bn in 2011" (http:/ / www. htm). ComputerWeekly. the SaaS model is not suitable for applications that demand sub-second response times. A research conducted by Clearpace Software Ltd. "Gartner: SaaS sales will grow 16. Inc. SAP. siia. zdnet. Gianpaolo's blog. net/ estore/ pubs/ SSB-01. com/ taxonomy/ software-as-a-service/ ). integrating it with remotely hosted software is costly and/or risky. Laird OnDemand. When such data is large in volume or sensitive (e.. com/ 2008/ 06/ how-oracle-ibm-sap-microsoft-and-intuit. blogspot. [4] Barret. aspx). Peter (5 June 2008). The Register. D. It allows companies to protect and insure all the data that resides within SaaS applications.2% to $10. far away from the application users. computerweekly. Data escrow Software as a service data escrow is the process of keeping a copy of critical software-as-a-service application data with an independent third party. into the growth of SaaS showed that 85 percent of the participants wanted to take a copy of their SaaS data. Retrieved 24 April 2011.com. Reed Business Information Ltd. [12] There are many and varied reasons for considering SaaS data escrow including concerns about vendor bankruptcy. . uk/ 2011/ 05/ 05/ cloud_vendor_platforms/ ). end users' personal information). Retrieved 24 April 2011. Phil (19 October 2007). data security becomes an issue. 31 February 2001.C. Microsoft Corporation. . • Some business applications require access to or integration with customer's current data. [5] Anderson. [3] Hall. 169 Adoption challenges Some limitations slow down the acceptance of SaaS and prohibit it from being used in some cases: • Since data is being stored on the vendor’s servers. com/ SAAS/ ?p=400). . . [2] Laird. Similar to source code escrow. • Multi-tenant architectures. com/ entdev/ article. com/ Articles/ 2010/ 12/ 14/ 244489/ Gartner-SaaS-sales-will-grow-16. and Intuit are Responding to the SaaS Revolution" (http:/ / peterlaird. msdn. com/ b/ gianpaolo/ archive/ 2008/ 06/ 20/ i-can-t-believe-we-are-still-talking-about-whether-saas-multi-tenancy. for example. Many businesses are also keen to ensure that they’re complying with their own data governance standards or want improved reporting and business analytics against their SaaS data. OpenCrowd. Retrieved 24 April 2011. which drive cost efficiency for SaaS solution providers. "How Oracle. earthweb. Microsoft. Retrieved 24 April 2011.[11] • SaaS applications are hosted in the cloud. IBM. protecting against data loss. 2-to-10. Larry (27 July 2010). This introduces latency into the environment. does not allow true customization of applications for large clients. A third of these participants wanted a copy on a daily basis. . 7bn-in-2011.. [7] Wainewright. where critical software source code is stored with an independent third party. "SaaS Market Growing by Leaps and Bounds: Gartner" (http:/ / itmanagement.: Software & Information Industry Association. . Cloud Taxonomy. ZDNet. "Workstream prefers virtualization to multi-tenancy" (http:/ / blogs. Kathleen (14 December 2010).. . so. CBS Interactive." (http:/ / blogs. htm). [6] Software as a Service: Strategic Backgrounder (http:/ / www.

or plan to use. Retrieved 24 April 2011. . References [1] Software + Services (S+S) (http:/ / msdn2. com/ message/ 10906). pdf) (PDF). and increase the risk of the information being compromised.com. [10] "Jumping to SaaS? Take Agile Software Development Along with You" (http:/ / www. Gartner. DevX. "SaaS vs. Miroslaw (20 December 2010). England: Clearpace Software Ltd). • Privacy—If an organisation publishes all data to the cloud then they relinquish primary control over that data. as local computing devices continue to get more powerful. forrester. [13] "SaaS Data Escrow Benchmark Report" (http:/ / www. Inc. com/ en-us/ architecture/ aa699384. Retrieved 24 April 2011. . QuinStreet Inc. [11] Lisserman. • Offline Capability—S+S allows a user to work offline.". . com/ DisplayDocument?id=1118412). [12] Bona. Gartner blog. This provides a workable and sustainable model for mobile and remote knowledge workers. who may have disconnected or occasionally connected software. com/ SaaS/ Article/ 36357/ 0/ page/ 1). "Develop a Framework for SaaS Application Business Continuity Risk Mitigation" (http:/ / www. devx. greater efficiency can be achieved by offloading server processing. . and then automatically synchronize with the cloud. SaaS have no inclination to keep a copy of their data. Software: The Release Cycle for SaaS Is Usually (Not Always) Faster" (http:/ / blogs. aspx) . RainStor (Gloucester. . such as sales representatives and home workers. Using local software as the client leverages the Internet provides the best of both worlds. • Rich User Experience—Functional limitations prevent current web browser technology from providing a rich user experience. "SaaS And The Everlasting Security Concerns" (http:/ / community. There are various reasons for this to be the right approach when compared to moving everything to cloud or software as a Service models. Retrieved 24 April 2011. Guy (18 May 2010). gartner.Software as a service [9] Creese. without losing any capability. Inc. Gartner. Retrieved 24 April 2011. and who don’t or can’t always remain connected. "Only 15 per cent of those who currently use. Gartner. gartner. perhaps for access by others or as a backup. rainstor. Retrieved 24 April 2011. • Architecture Options—Software developers can now architect software solutions by composing local and remote services. 170 Software plus services Software plus Services (S+S)[1] combines hosted services with locally running software in a variation on cloud computing. com/ guy-creese/ 2010/ 05/ 18/ saas-vs-software-the-development-cycle-for-saas-is-usually-not-always-faster/ ). microsoft. Deborah R (7 August 7 2009). • Powerful Devices—In line with Moore's Law.com. hosted or mixed. com/ assets/ downloads/ SaaS_Data_Escrow_International_Report. 8 January 2008. Forrester Research. Such composite applications combine traditional software with remote services to provide a consistent user experience across devices and form factors. • IT Flexibility—Vendors can deploy software in various configurations—on premise. With S+S a vendor can provide an option to move non-private information to the cloud and keep more sensitive data locally. 14 December 2009.

Best of Software Interop[5] . analytics and workflow. and prediction markets for internal and external crowdsourced forecasting. including InformationWeek Startup 50 2009[4] . The company's stated goal is to make organizations better at innovation and business decisions through community. used after the initial idea collection phase to evaluate and select ideas from experts and executives [10] : Spigit's innovation management functionality. followed by a second round of $10 million from Warburg Pincus in March 2011. com/ Products Website Spigit is a technology company based in Pleasanton. the company received a $10 million Series B investment from Warburg Pincus[2] .[3] Spigit sells into the global enterprise market. California Key people Paul Pluschkell Padmanabh Dabke Innovation management Social network Crowdsourcing Prediction market Spigit.Spigit 171 Spigit Spigit Type Industry Founded Private Enterprise social software 2007 Headquarters Pleasanton.com http:/ / spigit. and AlwaysOn Global250 List[6] . and has been recognized with industry awards. external idea management. tapping the distributed knowledge and judgment of diverse crowds . collaboration. In January 2011. feedback. The company provides three core services: internal employee innovation management through collaboration and crowdsourced feedback.[1] In October 2009. game mechanics and analytics • SpigitFusion [9]: Evaluation workflow. and running challenges and contests • PredictionSpigit [12]: Prediction markets.[7] Products The company provides the following products: • EnterpriseSpigit [8]: Front end of the innovation process: crowdsourcing idea capture. California that provides a software as a service (SaaS) platform for enterprise innovation management. built native inside SharePoint • SpigitEngage for SharePoint 2010 • SpigitEngage for Facebook [11]: Companies engage customers directly from their Facebook pages. CIO Magazine named Spigit one of Twenty Companies to Watch in 2011. Spigit was founded by Paul Pluschkell in 2007. soliciting ideas.

informationweek. com/ cgi-bin/ stories. prnewswire. spigit. com/ products-and-solutions/ products/ spigitfusion/ [10] http:/ / www. jhtml?articleID=216600068& pgno=3& queryText=& isPrev=) [5] Spigit: Spigit's IdeaSpigit Wins 2008 Best of Interop Award in the Software Category (http:/ / www2. co. spigit. uk/ article/ 3257491/ twenty-companies-to-watch-in-2011/ ?pn=1& print& intcmp=ROSATT2) [8] http:/ / www. ca/ en/ releases/ archive/ July2008/ 17/ c5565. com/ 2011/ 03/ 15/ warburg-pincus-invests-another-10m-in-idea-management-platform-spigit/ ) [4] The InformationWeek Startup 50: Business Technology Companies To Watch (http:/ / www. spigit. com/ products-and-solutions/ products/ predictionspigit/ [13] http:/ / spigit. com/ products-and-solutions/ products/ spigitengage-for-sharepoint/ [11] http:/ / www. cio. spigit. com/ products-and-solutions/ products/ enterprisespigit/ [9] http:/ / www. com/ products-and-solutions/ products/ spigitengage-for-facebook/ [12] http:/ / www. com/ aboutus/ index. nytimes. spigit. newswire.Spigit 172 External links • Spigit website [13] References [1] Spigit: About Us (http:/ / www. spigit. pl?ACCT=104& STORY=/ www/ story/ 05-01-2008/ 0004804224& EDATE=) [6] Spigit Selected by AlwaysOn as an AO Global 250 Winner (http:/ / www. com/ news/ services/ saas/ showArticle. com/ . com/ 2009/ 10/ 15/ spigit-raises-capital-for-a-workplace-social-network/ ) [3] TechCrunch: Warburg Pincus Invests Another $10M In Idea Management Platform Spigit (http:/ / techcrunch. html) [2] New York Times: Spigit Raises Capital for Workplace Social Network (http:/ / bits. blogs. html) [7] CIO Magazine: Twenty companies to watch in 2011 (http:/ / www.

Drive mapping of Google Docs to a local drive letter. File versioning and Unicode filename support. google. [4] References [1] [2] [3] [4] https:/ / www. appogee. The program supports editing of local Microsoft Office documents online using Google Docs.syncdocs.44 / April 2.com . uk/ 2011/ 04/ need-to-synchronise-your-google-docs. Synchronization of file and folder changes between Google and local computers. com Need to synchronise your Google Docs with your PC http:/ / blog.Syncdocs 173 Syncdocs Syncdocs Developer(s) Stable release Syncdocs Syncdocs 0. Compression and Encryption Support. com/ enterprise/ marketplace/ viewListing?productListingId=7546+ 16949744728391811088 Syncdocs Requirements http:/ / www. 2011 [1] Development status Active Operating system Type License Website [2] Windows XP thru Vista and Server 2003/2008 and Windows 7 Backup software Commercial proprietary. co. The Windows folder structure is replicated online. syncdocs. com/ help/ requirements http:/ / www. html External links • http://www. Features • • • • • • • Full data migration to Google Docs cloud. shareware version available Syncdocs [3] Syncdocs is backup and file synchronization software that uses cloud computing to enable users to backup and synchronize Windows computer files to Google Documents accounts. syncdocs.

TOA was named the fastest growing company in Northeast Ohio.693.toatech. including Virgin Media[3] and ONO (Spain)[4] . Patent No.75 Billion hours are wasted annually by people having to wait at home. create routes and schedule in-home service appointment. is powered by patented algorithms that learns mobile employees’ work patterns. TOA Europe 200+ www. which looks at the accumulated cost to consumers and businesses.735 entitled "Dynamic Schedule Mediation"[6] for its predictive. . United Kingdom. Chairman of the Board. President. Company Information TOA Technologies is a privately-held company that employs approximately 200 employees and is headquartered in the "Silicon Suburb"[5] of Beachwood. ETAdirect. CFO Richard Alden. USA Key people Yuval Brisker. as well as broadband operators in Europe. performance-pattern based mobile workforce management system and proactive customer communications methodology. President & CTO Fred Binstock.TOA Technologies 174 TOA Technologies TOA Technologies Industry Founded Software 2003 Headquarters Beachwood. of consumers waiting at home for a delivery or appointment. President & CEO Irad Carmi. TOA Technologies' software. 2010. analyzes them statistically to accurately predict the employee's Time Of Arrival (TOA) at a customer's location thereby narrowing the customer at home wait window to approximately 60 minutes. in the 2010 Weatherhead 100 awards [9] . 7. including Cox Communications . New York and London. Ohio. a cloud computing-based mobile workforce management and customer appointment scheduling software that provides tools for companies with large mobile workforces to automatically allocate jobs.[7] TOA produces an annual Cost of Waiting Survey[8] . TOA was issued U. Ohio. with additional offices in New York City.com [1] Employees Website TOA Technologies is a provider of ETAdirect. The 2010 survey found that over 2. On April 6. It is currently used by [2] five of the United States’ top ten cable companies.S. The software is delivered to businesses over the Internet using the software as a service / eSaaS model.

htm& r=1& f=G& l=50& d=PTXT& S1=7. com/ article/ 133756-Cox_Tracks_Field_Techs_With_TOA_s_Software. multichannel. co.693. php?option=com_content& task=view& id=386315& Itemid=32 [8] http:/ / www. html?top=9 http:/ / www. computing. weatherhead100.693. net/ index.735& RS=7. gov/ netacgi/ nph-Parser?Sect1=PTO2& Sect2=HITOFF& p=1& u=%2Fnetahtml%2FPTO%2Fsearch-adv. com/ press-release/ TOA-Technologies-Honored-With-NEOSAs-2010-Best-of-Tech-Award-1265742. marketwire. php http:/ / www. htm [9] http:/ / www.735 [7] http:/ / pr-usa. toatech. uspto. com/ news/ Press_Releases. com/ http:/ / www. uk/ computing/ news/ 2261834/ virgin-media-woos-customers http:/ / toatech.735& OS=7. com/ press-release/ Annual-Survey-Finds-23-American-Respondents-Lost-Wages-Past-Year-Due-Waiting-21-Switched-1329654.693. org/ currentrankings/ default. marketwire. htm http:/ / patft.TOA Technologies 175 Notes and references [1] [2] [3] [4] [5] [6] http:/ / www. asp .

California Key people Products Employees Website Gene Hoffman SaaS billing platform for digital merchants 75 www. and Mark Elrod as a company specializing in software as a service (SaaS) billing platform.Vindicia 176 Vindicia Vindicia. SaaS billing platform company headquartered in Belmont. Inc Type Industry Founded Private On-demand SaaS digital billing software California 2003 Headquarters Belmont. Vindicia's product offers a payment gateway. Their product also has a built in global sales tax engine which can calculate sales tax.[3] On November 1. marketing. Vindicia announced raising $20 Million in a Series E financing round with FTV Capital leading the funding and in partnership with existing investors Bertelsmann Digital Media Investments (BDMI). Unlike many online billing platform solutions. thus negating the need to purchase a separate gateway offering from another vendor. issue refunds. USA that provides digital merchants with an online billing and subscription management platform. fraud screening. [5] Vindicia's subscription billing platform consists of a billing system where merchants can define billing plans.com [1] Vindicia is an enterprise cloud computing. and operations that are customized for customers. and built in best practices for customer retention and customer acquisition [2] strategies around billing. Vindicia is a PCI Level 1 SAS 70 Type II audited company. It is a privately held.[4] Current status Vindicia is headquartered in Belmont. former eMusic VP of Technology Brett Thomas. 2010. California. and GST. Vindicia works with digital leaders selling subscriptions or digital goods such as virtual currency and virtual goods.vindicia. as well as manage chargebacks. they offer chargeback management. their offerings include built in best practices . California. Products and services Cashbox CashBox is designed with the underlying premise that billing and fraud management are critical to drive the fundamentals of profitability. History Origins Vindicia was founded in late 2003 by eMusic cofounder Gene Hoffman. online merchants are able to create and grow predictable revenue streams while lowering ongoing customer acquisition costs. In addition to their online subscription billing platform. CashBox addresses the needs of online merchants of any size and scale who offer intangible goods and services across a wide range of industries. VAT. create payment retry schedules. With CashBox. venture-backed company. As part of their subscription billing product.

. [7] Customers Vindicia's customers are in a number of industries such as gaming. IMVU References [1] http:/ / www.com.html) Vindicia Investors Page (http://www. vindicia.) [6] "Subscription Billing" (http:/ / www.vindicia. html?b=1207540800%5e1615198& t=printable.SlideShare.html) . EstablishedMen. CyberDefender. [6] 177 ChargeGuard Vindicia's ChargeGuard service is used by digital merchants to minimize both false positives and a merchant's chargeback rate.twitter. Mind Candy. vindicia.com/resources/index. vindicia.com) Vindicia Products Page (http://www.vindicia.) [3] (http:/ / www. com/ products/ subscription_billing/ index. Hearst.5% in just a few months. html. html) [4] "Vindicia Secures $20 Million in Series E Financing" (http:/ / money.html) Vindicia Management Team Page (http://www.com/Vindicia) Vindicia SlideShare Page (http://www. News Corp. Online Buddies (manhunt. AshleyMadison.net). dating. Time Inc.com/company/investors. deviantART.com).Vindicia customized to the client on issues such as customer retention. Atari/Cryptic Studios. typically with a 60-85% win rate.vindicia. and increasing online revenue and the average customer lifetime value. and software. Bloomberg. vindicia. com/ [2] "To Online Businesses. Mingle (iChurch. com/ products/ cashbox/ . com/ news/ newsfeeds/ articles/ marketwire/ 0680022.com.com). html. customer acquisition.). Help in Getting Paid is Sweet Music" (http:/ / www. Boxee. CougarLife. Avid Life (HotorNot. bizjournals. Additionally.net/Vindicia) Vindicia Resources Page (http://www.com.vindicia. Intuit. Next Issue Media (publishing platform created by a consortium of the biggest publishers . Fandango. vindicia. digital content. Their customers include Symantec. com/ company/ index. ChargeGuard customers see a dramatic reduction in the number of chargebacks in addition to the significant amount of revenue recovered from the chargebacks they fight.) [5] "Vindicia CashBox" (http:/ / www.Condé Nast.vindicia. Blizzard Entertainment.com/company/management. com/ sanjose/ stories/ 2008/ 04/ 07/ story6. cnn.com/products/) Vindicia Twitter (http://www.) [7] "Vindicia ChargeGuard" (http:/ / www.com Main Website (http://www. Cisco. com/ products/ chargeguard/ index. htm. they were able to leverage their products and their best practices methodologies to reduce one of their customer's chargeback rate from 5% initially to less than 0.) External links • • • • • • • Vindicia.

but does not directly relate to. and we are just starting to see how that embryo might develop.0 conference in late 2004. Whether Web 2. she argues that the Web is "fragmenting" due to the widespread use of portable Web-ready devices. The first glimmerings of Web 2.0" was coined in January 1999 by Darcy DiNucci. wikis.[2] [3] History The term "Web 2. it does not refer to an update to any technical specification.. [. Her use of the term deals mainly with Web design.[8] [9] [10] [11] These authors focus on the concepts currently associated with the term where.0 are beginning to appear. blogs. A Web 2.[5] The term is closely associated with Tim O'Reilly because of the O'Reilly Media Web 2. video sharing sites. DiNucci writes:[6] [7] The Web we know now.0 site allows users to interact and collaborate with each other in a social media dialogue as creators (prosumers) of user-generated content in a virtual community.. a place where we [could] all meet and read and write". and collaboration on the World Wide Web.] appear on your computer screen. reminding them to code for an ever-increasing variety of hardware.0 The term Web 2. as Scott Dietzen puts it. As such. interoperability. web applications.. "the Web becomes a universal.0 is qualitatively different from prior web technologies has been challenged by World Wide Web inventor Tim Berners-Lee..] hand-held game machines [. and the interconnection of everyday objects with the Internet. mashups and folksonomies. is only an embryo of the Web to come.0 conference..0 themes Although the term suggests a new version of the World Wide Web. the ether through which interactivity happens.. Her article is aimed at designers.. A tag cloud (a typical Web 2.[4] precisely because he intended the Web in his vision as "a collaborative medium.0 is associated with web applications that facilitate participatory information sharing. "Fragmented Future". [1] user-centered design. standards-based integration platform". a consultant on electronic information design (information architecture)." In 2003. He called it the "Read/Write Web". The Web will be understood not as screenfulls of text and graphics but as a transport mechanism.Web 2. which loads into a browser window in essentially static screenfuls.0 include social networking sites. aesthetics. The term Web 2. who called the term a "piece of jargon". It will [.] maybe even your microwave oven.. but rather to cumulative changes in the ways software developers and end-users use the Web. John Battelle and Tim O'Reilly outlined their definition of the "Web as .] your cell phone [. her use of the term hints at. in contrast to websites where users (consumers) are limited to the passive viewing of content that was created for them.. hosted services..] on your TV set [.0 178 Web 2.] your car dashboard [.[10] John Robb wrote: "What is Web 2.0 phenomenon in itself) presenting Web 2.0? It is a system that breaks with the old model of centralized Web [11] sites and moves the power of the Web/Internet to the desktop..0 did not resurface until 2002. the term began its rise in popularity when O'Reilly Media and MediaLive hosted the first Web 2. In their opening remarks. Examples of Web 2. In her article. the current uses of the term..

Netscape framed "the web as platform" in terms of the old software paradigm: their flagship product was the web browser. such as a browser. in 2009 Global Language Monitor declared it to be the one-millionth English word. Lev Grossman explains: It's a story about community and collaboration on a scale never seen before.[15] 179 . large companies. Wikipedia is not based on expertise but rather an adaptation of the open source software adage "given enough eyeballs. but instead focused on providing a service based on data such as the links Web page authors make between sites. which undergoes scheduled releases. It's about the many wresting power from the few and helping one another for nothing and how that will not only change the world. but also change the way the world changes. They associated Web 1. in theory.[12] They argued that the activities of users generating content (in the form of ideas.0 with the business models of Netscape and the Encyclopædia Britannica Online. updating it on occasion. and it produces and updates articles constantly. and their strategy was to use their dominance in the browser market to establish a market for high-priced server products. attracting entrepreneurs. a process called "the perpetual beta".0". Netscape focused on creating software. culminating in the 2006 TIME magazine Person of The Year (You). or pictures) could be "harnessed" to create value. the term Web 2. they argued. and planned to populate that webtop with information updates and applets pushed to the webtop by information providers who would purchase Netscape servers.0 with what they called "Web 1. all bugs are shallow". is that "customers are building your business for you". Wikipedia relies on trust in anonymous users to constantly and quickly build content. where software applications are built upon the Web as opposed to upon the desktop.[14] That is.[13] In short. Control over standards for displaying content and applications in the browser would. O'Reilly and Battelle contrasted Web 2. It's about the cosmic compendium of knowledge Wikipedia and the million-channel people's network YouTube and the online metropolis MySpace. Web 2. Unlike software. For example. and distributing it to the end users. Since that time. a desktop application. and media sharing sites.0 Platform".0 conferences have been held every year since 2003. and technology reporters. give Netscape the kind of market power enjoyed by Microsoft in the PC market.0 has found a place in the lexicon.0 was largely championed by bloggers and by technology journalists. Google exploits this user-generated content to offer Web search based on reputation through its "page rank" algorithm. Netscape promoted a "webtop" to replace the desktop. In terms of the lay public. A similar difference can be seen between the Encyclopædia Britannica Online and Wikipedia: while the Britannica relies upon experts to create articles and releases them periodically in publications. blogs.Web 2. text. O'Reilly's Web 2. a company which did not at the time focus on producing software. O'Reilly contrasted this with Google. wikis. Much like the "horseless carriage" framed the automobile as an extension of the familiar. TIME selected the masses of users who were participating in content creation on social networks. such services are constantly updated. In the cover story. videos. The unique aspect of this migration.

Ajax programming uses JavaScript to upload and download new data from the web server without undergoing a full page reload. as the sending of requests can complete quicker independent of blocking and queueing required to send data back to the client. Otherwise. metadata. In short. When this data is received via Ajax.0 180 Characteristics Web 2.0 site and exercise some control over that data. While this opens the possibility for rational debate and collaberation. Dojo Toolkit. freedom[20] and collective intelligence[21] by way of user participation. Google Docs uses this technique to create a Web based word processor. charts. dynamic content. Compared to JavaScript libraries like jQuery. and JavaScript/Ajax frameworks such as Yahoo! UI Library.[19] the characteristics of Web 2. communications such as data requests going to the server are separated from data coming back to the page (asynchronously). sometimes called radical trust by the management of the website. and jQuery. calls Web 2. all through their browser.0.0 offers all users the same freedom to contribute. two widely used structured data formats.0. user participation. a founder and former CEO of Flock.0 applications. Bart Decrem. Web designers can make their pages function like desktop applications. The Web 2. using these techniques.[18] This requires what is A list of ways that people can volunteer to improve Mass Effect Wiki.0 development are Asynchronous JavaScript and XML (Ajax).0 websites allow users to do more than just retrieve information. can also be viewed as essential attributes of Web 2. a programmer can easily use them to transmit structured data in their web application. Mass Effect Wiki is an example of content generated by users working collaboratively. software and storage facilities. To allow users to continue to interact with the page.[22] . Edit box interface through which anyone could Technologies The client-side/web browser technologies used in Web 2. such as openness. and other heavy user interactions. they provide the user with more user-interface. edit a Wikipedia article. the JavaScript program then uses the Document Object Model (DOM) to dynamically update the web page based on the new data. By increasing what was already possible in "Web 1.[3] [16] These sites may have an "Architecture of participation" that encourages users to add value to the application as they use it. Since both of these formats are natively understood by JavaScript. This has been called "Network as platform" computing. on the main page of that site. MooTools.0". web standards and scalability. For example. Further characteristics. the user would have to routinely wait for the data to come back before they can do anything else on that page. Adobe Flex is another technology often used in Web 2. The data fetched by an Ajax request is typically formatted in XML or JSON (JavaScript Object Notation) format.[2] [3] The concept of Web-as-participation-platform captures many of these characteristics. allowing for a rapid and interactive user experience. Flex makes it easier for programmers to populate large data grids.Web 2.0 are: rich user experience. Adobe Flash and the Adobe Flex framework. The impossibility of excluding group members who don’t contribute to the provision of goods from sharing profits gives rise to the possibility that rational members will prefer to withhold their contribution of effort and free-ride on the contribution of others. According to Best.0 the "participatory Web"[17] and regards the Web-as-information-source as Web 1. just as a user has to wait for a page to complete the reload. This also increases overall performance of the site.[3] Users can provide the data that is on a Web 2. it also opens the possibility for "spamming" and "trolling" by less rational users.

and the DOM. or making a tabbed panel. Web 2. JavaScript/Ajax frameworks have recently become a very popular means of creating Web 2.0 is its ability to play audio and video files.0 sites provide users with information storage. This has allowed for the creation of Web 2. a language with very good web services support should be used to build Web 2. a web site must be able to generate output in machine-readable formats such as XML. In the new "participatory web".Web 2. content syndication and the use of network protocols. Python. it ultimately leads to data that is both easier to find and more thoroughly categorized. As such. New languages such as PHP. Ajax.0 because it provides rich user experience and works with any browser whether it is Firefox. Of Flash's many capabilities. Standards-oriented web browsers may use plug-ins and software extensions to handle the content and the user interactions.0 tend to interact much more with the end user and making the end user an integral part. Ruby.It defines the experience brought from desktop to browser whether it is from a graphical point of view or usability point of view.0 applications expose its functionality so that other applications can leverage and integrate the functionality providing a set of much richer applications (Examples are: Feeds. displaying a data chart. RSS. • Service-oriented Architecture (SOA) . linking the two together. are compiled and displayed as Flash within the browser. these frameworks do not use technology any different from JavaScript. the language used to construct web pages. Mash-ups) • Social Web — It defines how Web 2.0 movement.0 Applications programmed in Flex. 181 Concepts Web 2. When this design pattern is implemented. Perl.0 websites include the following features and techniques: Andrew McAfee used the acronym SLATES to refer to them:[23] Search Finding information through keyword search. there was little need for different websites to communicate with each other and share data. the governing body of web standards and protocols). prefabricated 'widgets' that accomplish such common tasks as picking a date from a calendar. Web 2.0 sites where video media is seamlessly integrated with standard HTML. and JSON.It is a key piece in Web 2. Flash is capable of doing many things which were not possible pre HTML 5. At their core. Web 2. creation. In the early days of the Internet. the most commonly used in Web 2.0 which defines how Web 2.0. Some buzz words related to RIA are AJAX and Flash. Links . the language used should be iterative meaning that it will help easy and fast the addition and deployment of features. JSP and ASP are used by developers to dynamically output data using information from files and databases.0 is the way this data is formatted. To share its data with other sites. Then.0".0 sites. On the server side. however.and server-side software. Web 2. Many of them also come with customizable. In addition to Flash and Ajax. sharing data between sites has become an essential capability.0 uses many of the same technologies as Web 1. a hallmark of the philosophy behind the Web 2. What frameworks do is smooth over inconsistencies between web browsers and extend the functionality available to developers. As a widely available plugin independent of W3C (World Wide Web Consortium. RSS. In addition. When a site's data is available in one of these formats. Web Services. ColdFusion. What has begun to change in Web 2. AJAX is a key technology used to build Web 2. In brief. and dissemination capabilities that were not possible in the environment now known as "Web 1. standards.0 can be described in 3 parts which are as follows: • Rich Internet Application (RIA) .0 draws together the capabilities of client. another website can use it to integrate a portion of that site's functionality into itself. Internet Explorer or another popular browser.0 applications.

This is what we call the Read/Write web. In blogs.Web 2.[33] Many of these 2.0 technologies as the source of the new version in their respective disciplines and areas. and social networking technologies.short. etc.0 with the specific aspects of Enterprise 2. For example.0 means harnessing this type of . Talis believes that Library 2. wikis. Microsoft Silverlight. in the Talis white paper "Library 2. the end user is not only a user of the application but also a participant by: Podcasting Blogging Tagging Contributing to RSS Social bookmarking Social networking The popularity of the term Web 2.0. thoughts and experiences.0. and provides low-barrier social tools. along with the increasing use of blogs. which is a fundamental shift in the way people communicate.0 era in the enterprise. In this way.0. In wikis.0.0.0.0 design patterns and business models. As such. users may extend. The report also makes many sensible recommendations around starting small with pilot projects and measuring results. Tags Categorization of content by users adding "tags" .0. Travel 2.0.[24] 182 Usage A third important part of Web 2.[30] Medicine 2. to edit the content. These include software like Adobe Reader.0. ActiveX.[29] Publishing 2. PR 2. posts and the comments of individuals build up over time. While SLATES forms the basic framework of Enterprise 2.[32] and even Porn 2. and many other consequences of the Web 2. a new Web 2.[26] Social Work 2.0.0.0 applications tend to interact much more with the end user. usually one-word descriptions — to facilitate searching. Oracle Java.. folk taxonomies).0 is the social Web.0. without dependence on pre-made categories.0. Extensions Software that makes the Web an application platform as well as a document server.0.[31] Telco 2. wikis and RSS are often held up as exemplary manifestations of Web 2. It includes discussions of self-service IT.e.0s.[27] Enterprise 2. Web 2.0s refer to Web 2. the long tail of enterprise IT demand.0: The Challenge of Disruptive Innovation". Quicktime. Authoring The ability to create and update content leads to the collaborative work of many rather than just a few web authors.0.[28] Classroom 2. among a fairly long list. A reader of a blog or a wiki is provided with tools to add a comment or even.0 Connects information together into a meaningful information ecosystem using the model of the Web. it does not contradict all of the higher level Web 2. Windows Media. Adobe Flash player. Collections of tags created by many users within a single system may be referred to as "folksonomies" (i. Paul Miller argues Blogs. opinions. Signals The use of syndication technology such as RSS to notify users of content changes. The social web consists of a number of online tools and platforms where people share their perspectives. has led many in academia and business to coin a flurry of 2.0 report from O'Reilly is quite effective and diligent in interweaving the story of Web 2. undo and redo each other's work. in the case of the wiki.[25] including Library 2. Government 2.

0 lure is to make sure consumers can use the online community to network among themselves on topics of their own choosing.0 technologies and the culture of participation that they engender to the field of library science. delete and edit content—to list answers to frequently asked questions about each product.0 participation so that libraries can benefit from increasingly rich collaborative cataloguing efforts. Miller links Web 2. Furthermore.0 offers financial institutions abundant opportunities to engage with customers.[39] Small businesses have become more competitive by using Web 2. PC Magazine and Business Week—with links to popular new web sites and services. the FI uses Twitter to release "breaking news" and upcoming events. Its average use is continuously declining by 2–4% per quarter since April 2008. while some marketing managers might use this promising technology to "end-run traditionally unresponsive I. department[s]. companies use Twitter to offer customers coupons and discounts for products and services. Networks such as Twitter.0 is role dependent. and YouTube to disseminate videos that feature executives speaking about market news.[40] According to Google Timeline.0 marketing strategies to compete with larger companies.0 offers an opportunity to engage consumers. as Dennis D.[37] Mainstream media usage of web 2.[38] Web 2. A growing number of marketers are using Web 2.[34] Here. Many of the other proponents of new 2. such as including contributions from partner libraries as well as adding rich enhancements. For example. new technology is used to decrease the gap between businesses and customers. Shane Kite describes how Citigroup's Global Transaction Services unit monitors social media outlets to address customer issues and improve products. In a recent article for Bank Technology News. company employees have created wikis—Web sites that allow users to add. the term Web 2.0 is increasing. Companies can use Web 2. Another marketing Web 2. Issues under consideration include the understanding of students' different learning modes.T.[36] Marketing For marketers. McDonalds noted. such as book jackets or movie files."[35] There is a debate over the use of Web 2. plagiarism.0 was discussed and indexed most frequently in 2005. 183 .0 tools to collaborate with consumers on product development.0 to establish and maintain relationships through social networks. to records from publishers and others. and consumers have added significant contributions. Yelp and Facebook are now becoming common elements of multichannel and customer loyalty strategies.0s mentioned here use similar methods. some use Web 2. supporting his claim that there is now a "Library 2. the conflicts between ideas entrenched in informal on-line communities and educational establishments' views on the production and authentication of 'formal' knowledge. The meaning of web 2.Web 2. Web 2. Among other things.0".0 tools to improve collaboration with both its business partners and consumers. 2007 and 2008. and questions about privacy. is critical to achieving the threshold for mass adoption of those services. For example. As new businesses grow and develop. Saturating media hubs—like New York Times. Social networks have become more intuitive and user friendly to provide information that is easily reached by the end user. and banks are beginning to use these sites proactively to spread their messages.0 technologies in mainstream education. shared authorship and the ownership of knowledge and information produced and/or published on line. service enhancement and promotion.

First. Web Services Description Language (WSDL) is the standard way of publishing a SOAP API and there are a range of web service specifications. Second. but merely continues to use so-called "Web 1. RDF (as in RSS 1. through their use of self-descriptive messages and hypermedia as the engine of application state. for $45 million. for instance. or Enterprise Mashup Markup Language by the Open Mashup Alliance. having failed to gain a critical mass of customers. in a form of self-publishing. Writely. Web APIs Web 2. including EyeOS[42] and YouOS. and slide-show presentation. many of these services function less like a traditional operating system and more as an application platform.com. Several browser-based "operating systems" have emerged.1).0" technologies and concepts. Syndication uses standardized protocols to permit end-users to make use of a site's data in another context (such as another website.[44] Internet applications Rich Internet Applications (RIAs) are web 2.0 184 Web-based applications and desktops Ajax has prompted the development of websites that mimic desktop applications. and are able to run within any modern browser. but standard APIs (for example. Distribution of Media XML and RSS Many regard syndication of site content as a Web 2. EMML.0" emerged. Protocols which permit syndication include RSS (really simple syndication. or a separate desktop application). also known as web syndication). Servers often expose proprietary APIs (Application Programming Interfaces).[43] Although coined as such. for posting to a blog or notifying a blog update) have also come into use. such as word processing. Observers have started to refer to these technologies as web feeds. Inc. a browser plugin. has allowed users to write reviews and consumer guides since its launch in 1995. and Atom. WebEx acquired one of the better-known of these.0" does not represent a new version of the World Wide Web at all.0 had already been featured in implementations on networked systems well before the term "Web 2. They mimic the user experience of desktop operating-systems.0 often uses machine-based interactions such as REST and SOAP. should be self describing once an entry URI is known. Numerous web-based application services appeared during the dot-com bubble of 1997–2001 and then vanished. techniques such as AJAX do not replace underlying protocols like HTTP. Intranets. Amazon.[41] WYSIWYG wiki and blogging sites replicate many features of PC authoring applications.0 applications that have many of the characteristics of desktop applications and are typically delivered via a browser. Amazon also opened its API to outside developers in 2002. these operating systems do not directly control the hardware on the client's computer.0 feature. Specialized protocols such as FOAF and XFN (both for social networking) extend the functionality of sites or permit end-users to interact without centralized websites. offering features and applications similar to a PC environment. many of the ideas of Web 2. but add an additional layer of abstraction on top of them.Web 2.com. In 2006 Google. However. In 2005. is an XML markup language for creating enterprise mashups. all of them XML-based formats.[45] Previous developments also came from research in computer-supported collaborative learning and computer-supported . Criticism Critics of the term claim that "Web 2. Most communications through APIs involve XML or JSON payloads. REST APIs. acquired one of the best-known sites of this broad class. the spreadsheet.

[52] 185 Trademark In November 2004.[46] Venture capitalist Josh Kopelman noted that Web 2. and also asserted that Wikipedia is full of "mistakes. Additionally.[51] Michael Gorman. he thinks it is now dead as a rallying concept. CMP Media sent a cease-and-desist demand to the Irish non-profit organization IT@Cork on May 24. critics such as Andrew Keen argue that Web 2.0.0.0[49] as an example of Techno-utopianist rhetoric. a Weblog covering Web 2. unreadable poems.0 as "creating an endless digital forest of mediocrity: uninformed political commentary. expertise. . 2006. But that was what the Web was supposed to be all along. and was registered on June 27. essays and novels".0". half truths and misunderstandings". virtues often absent in the manuscript age that preceded print". CMP Media applied to the USPTO for a service mark on the use of the term "WEB 2. For example.If Web 2.0 startups and technology news). regardless of their particular talents. embarrassingly amateurish music.0" for live events.[55] The "WEB 2.to late-2000s focus on Web companies "Bubble 2.. 2006.0.0 has created a cult of digital narcissism and amateurism.[54] but retracted it two days later.651 people (the number of subscribers at that time to TechCrunch.[4] Tim Berners-Lee described the term "Web 2."[4] Other critics labeled Web 2. credentials.. 2007.[47] Although Bruce Sterling reports he's a fan of Web 2.0 companies attempt to develop the same product with a lack of business models.0's social impact. unseemly home videos. in a podcast interview. For example. which undermines the notion of expertise by allowing anybody. The Economist has dubbed the mid. Sunday Times reviewer John Flintoff has characterized Web 2. biases or possible hidden agendas.[48] Critics have cited the language used to describe the hype cycle of Web 2. is misguided. and scholarly apparatus that have evolved over the 500 years of print. argues that the core assumption of Web 2. anywhere to share and place undue value upon their own opinions about any subject and post any kind of content. Keen's 2007 book. then that is people to people.0 had excited only 53. that all opinions and user-generated content are equally valuable and relevant. knowledge. Cult of the Amateur. which would confer unambiguous status in Ireland) was refused [56] on May 23.0 cooperative work and from established products like Lotus Notes and Lotus Domino.[53] On the basis of this application.[53] The European Union application (application number 004972212.0 "a second bubble" (referring to the Dot-com bubble of circa 1995–2001). 2006.[50] In terms of Web 2. all phenomena which precede Web 2.0 for you is blogs and wikis.0" service mark registration passed final PTO Examining Attorney review on May 10. But perhaps the most common criticism is that the term is unclear or simply a buzzword.0" as a "piece of jargon": "Nobody really knows what it means.Web 2. too few users to make them an economically viable target for consumer applications. suggesting that too many Web 2. fomer president of the American Library Association has been vocal about his opposition to Web 2.0 due to the lack of expertise that it outwardly claim though he believes that there is some hope for the future as "The task before us is to extend into the digital world the virtues of authenticity.

oreillynet. etc. Focusing on the computer elements. October 5. (1999).0 186 Web 3.0" proposes that Web 3. html).0 as the first-generation Metaverse (convergence of the virtual and physical world). California.) and augmented reality (Layar. . com/ web20. pdf) (pdf). lead author of the Metaverse Roadmap[61] echoes Sharma's perspective. "What Is Web 2. 2006-07-28.[60] Others still such as Manoj Sharma. Web 3. 2005. a time when "the internet swallows the television. Kingsley. According to some Internet experts Web 3. The search engine will present the results in a comparative and easily navigated way to the user. "Web 2. html). 2003. Conrad Wolfram has argued that Web 3. html). the rise of statistical. 2005-08-09. September 25.[64] David Siegel's perspective in Pull: The Power of the Semantic Web. perhaps unlikely to tip into broad social utility until after 2020.[66] For example. D.mindplex.0 Services" (http:/ / www. your hotel reservations.0 to emerge from new and innovative Web 2. Some[57] believe its most important features are the Semantic Web and personalization.0's participatory technologies and social networks (Facebook. 2004. wireless. openlinksw.0 as the return of experts and authorities to the Web.0 will be a "Totally Integrated World" . San Francisco. . and pervasive broadband. Blog.[67] References [1] "Core Characteristics of Web 2. 2003. RSS: INJAN (It's not just about news). Retrieved 2011-02-06. Of all its metaverse-like developments. author of The Cult of the Amateur. in the keynote "A Brave New World Of Web 3. uk/ 2/ hi/ technology/ 4132752. and John Battelle. Kingsley. Jeff Bezos Comments about Web Services. techpluto. driven by broad collective use of conversational interfaces. Tim. defining Web 3. [11] "John Robb's Weblog" (http:/ / jrobb.cradle-to-grave experience of being always plugged onto the net. Retrieved 2006-08-02.. vspx?id=373) [10] Knorr. com/ web-20-services/ ). etc.) into 3D space. Smart suggests Web 3. [12] O'Reilly. a web development layer that includes TV-quality open video. and your car rental. For example. Opening Welcome: State of the Internet Industry.0 is where "the computer is generating new information".) webs are an extension of Web 2. Blog Data Space. Print 53 (4): 32. mindplex. tothepoint. etc. perhaps circa 2020. Keywords will be searched based on your culture. Retrieved 2006-08-06. proposing that the growth of human-constructed semantic standards and data will be a slow.0 vary greatly. Blog. Retrieved 2011-02-06. August 21 OpenLinksW.[58] Andrew Keen. region. T.0 will allow the user to sit back and let the Internet do all of the work for them.0 to be the Semantic Web and in particular.0" (http:/ / www. augmented reality. industry-specific incremental process for years to come.com (http:/ / www. . an organization strategist. and jargon. ." [3] Tim O'Reilly (2005-09-30).0" (http:/ / www. com/ developerworks/ podcast/ dwi/ cm-int082206txt. [5] "Berners-Lee on the read/write web" (http:/ / news.0 services with a profitable business model. 2009. considers the Semantic Web an "unrealisable abstraction" and sees Web 3. . com/ fragmented_future. bbc. human-constructed semantic standards. With Web 3. Eric. org/ 2003/ 08/ 16. Jrobb."[63] Smart considers Web 4.0 Definitions of Web 3. com/ blog/ ~kidehen/ index. BBC News. [6] DiNucci. 3D simulations. stm). CIO. paulgraham. [13] O’Reilly. [4] "DeveloperWorks Interviews: Tim Berners-Lee" (http:/ / www. and mobile devices. com/ weblog/ kidehen@openlinksw. machine-constructed semantic tags and algorithms.0 conference in 2004. com/ who-coined-web-20-darcy-dinucci/ ) [8] Idehen. and sensors. In .Web 2. .org. openlinksw. com's BLOG [127]/ 241) [9] Idehen. cole20. the search engines will gear towards the user. [2] Paul Graham (November 2005). com/ dataspace/ kidehen@openlinksw. he points to Bertelsmann's deal with the German Wikipedia to produce an edited print version of that encyclopedia. .0 you will be able to do all of this in one simple search.0's early geosocial (Foursquare. html). co. Retrieved 2007-02-07. [7] Carlos Ruiz: Who coined Web 2. is consonant with this. rather than humans.0' in the name of the Web 2. The year of Web services. Futurist John Smart. 2003. com/ pub/ a/ oreilly/ tim/ news/ 2005/ 09/ 30/ what-is-web-20. . "Fragmented Future" (http:/ / www.com (http:/ / www.0?: Darcy DiNucci (http:/ / www.[59] CNN Money's Jessi Hempel expects Web 3. ibm. December 15. Blog Data Space. laptops.[65] Rather than having search engines gear towards your keywords. O'Reilly Network. "I first heard the phrase 'Web 2. tablets. when going on a vacation you have to do separate searches for your airline ticket.0's most defining characteristic will be the mass diffusion of NTSC-or-better quality open video [62] to TVs. OpenLinksW.

Ames: "Experiments on the Provision of Public Goods. html)..0: The Challenge of Disruptive Innovation. PNT Marketing Services. . com/ pub/ wlg/ 1707?wlg=yes). Boston. pdf& ei=qTUWSsWsH5SJtgeAlNTiDA& usg=AFQjCNER9YGaOBSyJFzz4lQ_GszwcQVqlw& sig2=_TunJ0srmZ8pio8Qzkzq-Q) [27] Singer. No. William D.0 Journal" (http:/ / web2. Interest. 2005. oreillynet. U.0 Becoming An Outdated Term (http:/ / www. www. com/ archives/ mainstream_media_web20. com/ Hinchcliffe/ ?p=71) [25] Schick. "The State of Web 2. 21–28. [26] Miller..com. Web Services Journal. "Mainstream Media Usage of Web 2.com. and the Free-Rider Problem". org/ government2. 84. Massachusetts.: Rowman & Littlefield Publishers. html). T.0 World" (http:/ / online.. (http:/ / www. Retrieved 2007-12-12. talis. p.jsessionid=EWRPGLVJ53OW2QSNDLPCKHSCJUNN2JVN?articleID=199702353& _requestid=494050). The Wall Street Journal. "Amazon Web Services API" (http:/ / www. Retrieved 2008-04-04. com/ time/ covers/ 0.com Failed?" (http:/ / www. 2006. [39] "Banks use Web 2. Lanham MD. html). P. . classroom20. [44] "PC World — WebEx Snaps Up Intranets. www. pntmarketingservices. San Francisco Chronicle. ISBN 978-0195369373. psu. Roberts (Ed).BBC. cgi?f=/ g/ a/ 2010/ 10/ 25/ prwebprweb4693214. (2006).A. 2008.businessweek. readwriteweb. [29] "Classroom 2. Richard (2007).0: Using Technology to Improve Education. 1335–1360 [19] Best. com/ article/ SB122884677205091919. A. [24] Web 2. com/ node/ 207411). progressiveadvertiser.0 Next Big Thing or Next Big Internet Bubble? Lecture Web Information Systems. php). informationweek. 1. . techcrunch. edu/ viewdoc/ download?doi=10. Larry and Gaudin. Retrieved 2011-02-06. . [28] Breakenridge.00. No. [42] "Can eyeOS Succeed Where Desktop. .com. Paul (2007).0. com/ ).com. Sergey (2009).A. [20] Greenmeier. news.20061225. 2005. www. 3. us. 47. The Role and Regulations for Technology in Social Work Practice and E-Therapy: Social Work 2. 1. FT Press. R. pcworld. Retrieved 2007-01-13. ist. Techni sche Universiteit Eindhoven. 0/ ). [45] Tim O'Reilly (2002-06-18). NEWS. U. jhtml. [17] Bart Decrem (2006-06-13). sys-con. com/ ). [33] Rusak.0 [32] Eggers.0 [14] Grossman. [18] Gerald Marwell and Ruth E.0? Ideas. . com/ web-2-0-becoming-an-outdated-term/ ).. . Enterprise 2.. Inc. Group Size. com/ the_thread/ techbeat/ archives/ 2006/ 03/ hey_youos. PR 2. Available at: Google. Read Write Web. [21] O’Reilly. 9995& rep=rep1& type=pdf). [38] MacManus. ISBN 978-0742541757..: Oxford University Press.0. co.com" (http:/ / www. com/ news/ management/ showArticle.com (http:/ / www. MIT Sloan Management review. [31] Medicine 2. htm).: Progressive Advertiser. www.S. uk/ 1/ hi/ world/ americas/ 8092549. stm) [16] Dion Hinchcliffe (2006-04-02).pcworld. JISC Technology and Standards Watch. [41] "Google buys Web word-processing technology" (http:/ / www.com. . com/ articles/ 2009/ 11/ 16/ javascript-jquery-versus-actionscript-flex-take-1/ ) [23] McAfee.informationweek.sys-con. . Library 2. December 25.com. Design Patterns and Business Models for the Next Generation of Software.0" (http:/ / publishing2. Vol. "The Secrets of Marketing in a Web 2.com (http:/ / www.16641. Web2. wsj. [37] Parise. Jonathan B.co. technologies and implications for education" (http:/ / citeseerx. manhattan-institute. New Audiences 1st ed. Vol. and Enhance Democracy (http:/ / www. . Time. New Tools. Retrieved 2006-08-06. The American Journal of Sociology.0: New Media. Reduce Gridlock. google. 2010.uk (http:/ / news. Scott. html) [15] "'Millionth English Word' declared". flock.A. Retrieved 2006-05-27. time. Lev. Government 2. . 2010. What is Web 2. 30.0" (http:/ / www. "Amid The Rush To Web 2. Flock official blog. .0 emerges | ZDNet (http:/ / blogs. D.2005 [22] Marak Squires dot com : JavaScript/jQuery versus Actionscript/Flex : Take 1 (http:/ / maraksquires. pp. Retrieved 2011-02-06.S. Person of the Year: You.news. Cut Red Tape. com/ 2006/ 11/ 27/ eyeos-open-source-webos-for-the-masses/ ). [36] Anderson. Retrieved 2007-12-12.techcrunch. com/ cgi-bin/ article. Retrieved 2007-12-12.1/ article. U. com/ us/ catalog/ general/ subject/ SocialWork/ ~~/ dmlldz11c2EmY2k9OTc4MDE5NTM2OTM3Mw==). [43] "Tech Beat Hey YouOS! – BusinessWeek" (http:/ / www. com/ newsfeed/ article/ Banks_use_Web_2_0_to_increase_customer_retention-800226524. 2008. . DTL). wsj2. Sharon. S. Salvatore (2008). 6 (May. oup. "Introducing Flock Beta 1" (http:/ / www. businessweek. com/ node/ 4500). sfgate.0 definition updated and Enterprise 2. p. 1979). I. html).0 Services is Increasing" (http:/ / www.ca (Canada). O'Reilly Network. IT Business. 2006. bbc. .. Web 2. I second that emotion. In A.Web 2. com/ 2100-1032_3-6048136. (2005). . . .0" (http:/ / web2. . com/ url?sa=t& source=web& ct=res& cd=1& url=http:/ / www. "What is Web 2. Retrieved 2010-09-22 [30] Karp. 187 . New York.0 to increase customer retention" (http:/ / www.0" | Web 2. 108. Web 2. [40] "Small Businesses Need Innovation — New Company May Have Their Solution" (http:/ / www. D. Some Words Of Warning – Web 2. "Publishing 2.0: The Dawn of Emergent Collaboration. Resources. com/ article/ id. com/ resources/ documents/ 447_Library_2_prf1. zdnet.0. com/ the_state_of_web_20. www. Retrieved 2007-12-12. (2009). html). [34] Miller 10–11 [35] "i-Technology Viewpoint: It's Time to Take the Quotation Marks Off "Web 2.com. Publishing2. .122068-page.S.0 – InformationWeek" (http:/ / www.

com/ business/ displaystory. Joshua. Retrieved 2006-05-27. com/ blogs/ 2007/ 06/ web-20-the-sleep-of-reason-part-i/ ).edu/htbin/cgiwrap/bin/ojs/index.0: The Sleep of Reason. The Times (London). howstuffworks.Global Survey . "53. • MacManus.edu (http://www. "The Conversational Interface. .3343.0. 2003. "Web 1. Retrieved 2011-02-06. cnn. Special issue of First Monday. com/ article.html). "Web 2. Part 1" (http:/ / www. Slashdot. [62] http:/ / openvideoalliance. 2008.it". Accelerationwatch.org/document/40/ 0. Wikis and Social Networking. com/ web-302.com (http://www. "Thinking is so over" (http:/ / technology. [53] "USPTO serial number 78322306" (http:/ / tarr.com (http:/ / andrewkeen. it/ multimedia/ multimedia. cfm?story_id=E1_QQNVDDS). html).0. uk/ 621535/ q-a-conrad-wolfram-on-communicating-with-apps-in-web-3-0) IT PRO. Retrieved 2011-02-06. [51] Flintoff. [65] HowStuffWorks "Web 3. . pdf) (PDF). labnol.0.0. Amit.0 is so over. "The Television Will Be Revolutionized: The iPad. [50] ""Critical Perspectives on Web 2. Special issue of First Monday. slashdot. com/ it/ page. jsp& idappli=004972212# [57] Agarwal. Retrieved 2006-12-20. org/ articles/ televisionwillberevolutionized.oecd. Tarr. 2010. [49] "Gartner 2006 Emerging Technologies Hype Cycle" (http:/ / www. [47] Josh Kopelman (2006-05-11). sti2. ece).0". Retrieved 26th April 2011. org/ article. itpro. britannica. "Web 3. Redeye VC.com (http://www. sciam. Welcome to Web 3. edu/ htbin/ cgiwrap/ bin/ ojs/ index. OECD. org/ internet/ web-3-concepts-explained/ 8908/ ) [58] Conrad Wolfram on Communicating with apps in web 3."" (http:/ / www.com/ Information_Technology/Applications/ How_businesses_are_using_Web_20_A_McKinsey_Global_Survey_1913?gp=1).0" (http:/ / www. . co. and Web 3. pl?sid=06/ 05/ 26/ 1238245).com (http:/ / money. May 4.0'" (http:/ / yro. asp?p=1& IDmsezione=29& IDalbum=8558& tipo=VIDEO#mpos). economist. Digital-Web. "Web 2.0"." TypePad.gov.php/fm/issue/view/263/showToc). com/ lui. com/ the_great_seduction/ 2008/ 04/ web-10-web-20-w. htm) [66] STI International (http:/ / www. .com/articles/ web_2_for_designers/).0 = Web 3. europa.0 [46] "Bubble 2. fortune/ index. eu/ CTMOnline/ RequestManager/ en_Result?transition=ResultsDetailed& ntmark=& application=CTMOnline& bAdvanced=0& language=en& deno=& source=search_basic. Internet TV.0 + Web 2. [55] Nathan Torkington (2006-05-26). jsp?id=495475). Jessi. uspto. John. 17 Mar 2010 [59] Keen.0 concepts explained in plain English". 2007 .org (http://www. Retrieved 2011-02-06. html) [64] "Smart. . CNN. June 2008 • UIC.org (http:/ / www. org/ MetaverseRoadmapOverview. 2008-11-14. [48] "Bruce Sterling presenta il web 2. timesonline. Porter. "Web 2. co. • Graham Vickery. uk/ tol/ news/ tech_and_web/ personal_tech/ article1874668. "O'Reilly's coverage of Web 2. com/ 2009/ 01/ 07/ technology/ hempel_threepointo. uic. html) [60] Hempel. gov/ servlet/ tarr?regser=serial& entry=78322306). . Labnol. Retrieved 2006-12-21. typepad. 13(3). lastampa." (http:/ / www. firstround. html).uspto.0 for Designers". accelerating. How businesses are using Web 2. [52] Gorman. "Participative Web and User-Created Content: Web 2. Michael. O'Reilly Radar.Web 2. The Economist. org) [67] http:/ / www. oreilly.mckinseyquarterly. Richard.0. Retrieved 2006-06-01." CNN Money. Andrew. 2005. 2006-05-26.0 (http:/ / www.com. php/ fm/ issue/ view/ 263/ showToc)". 2005-12-22.en_2649_201185_39428648_1_1_1_1.651" (http:/ / redeye. cfm?articleID= 00048144-10D2-1C70-84A9809EC588EF21 188 External links • McKinsey & Company .0 Basics" (http:/ / computer. html). UIC.McKinseyQuarterly. . org/ about/ ?l=en [63] Smart. 13(3).uic. Digital Web Magazine. accelerationwatch.0 as a service mark" (http:/ / radar. 2008. .edu (http:/ / www. JohnPaul (2007-06-03). Sacha Wunsch-Vincent: OECD. . . gartner. com/ 2006/ 05/ 53651. "LASTAMPA. htm) [61] "Metaverse Roadmap Overview" (http:/ / www. "Critical Perspectives on Web 2. . [54] "O'Reilly and CMP Exercise Trademark on 'Web 2.digital-web.0" (http:/ / www.00. John. metaverseroadmap. com/ archives/ 2006/ 05/ more_on_our_web_20_service_mar. [56] http:/ / oami.

and can also view incoming faxes as attached PDFs. html) While You Were Out landing page External links • MyCiright. The screen looked and felt like the piece of paper that an executive was accustomed to.com/myciright/mac. and Facebook updates. References [1] The Apple iPhone. e-mails. This feature enables a user to plan telephone calls. • Users can attach files that may be relevant to that particular phone call. that allows an executive to receive his messages on a digital tablet device like the iPad. and Casio. It is colloquially referred to as "WYWO" (pronounced Why-Woo). History WYWO was originally developed in 1994 for the Zoomer. wireless technology. Capabilities • The "While You Were Out" application allows a user to capture and integrate messages from several sources in a single. telephone calls. com/ reviews/ apple_iphone. It used a user-friendly design that foreshadowed the advent of graphically rich applications like those that have been developed for the Apple iPhone. Apple Changes the World.ciright. coded.[1] Originally. organized. and familiar interface. Messages can be forwarded as voice-mails. • WYWO also features a call planning system named Make a Call. Twitter alerts. While You Were Out has matured through mobile device platforms. Again. e-mails. pencomputing. which are then automatically connected at the scheduled time. designed. a PDA released by Palm Inc. or played back through text-to-speech technology. text and picture messages.While You Were Out (Cloud application) 189 While You Were Out (Cloud application) While You Were Out is an enterprise messaging and content management application. faxes. intuitive. (http:/ / www.com (http://www. and tested over a 256 character based paging network.htm) . faxes. "While You Were Out" was specified. and the worldwide adoption of the internet.

and OneNote notebooks with a various tightly-integrated Windows Live services including Windows Live Contacts.[1] Features Windows Phone Live offers the following features: . 2010 Windows Phone 7 http:/ / windowsphone.1208) / October 21. calendar appointments. Users can access and manage their information stored on their Windows Phone 7 devices via a password protected online portal using their Windows Live ID. The service. live. provides users with a free mobile phone back-up solution by wirelessly synchronizing contacts. 2010 Wave 4 (Build 15. Windows Phone Live also includes the Find My Phone service which enables a set of features for dealing with a lost Windows Phone 7 device. Windows Live Calendar. 2010.4. and Windows Live SkyDrive. com Windows Phone Live is a free online companion service for Windows Phone 7 mobile devices from Microsoft.Windows Phone Live 190 Windows Phone Live Windows Phone Live Windows Phone Live online portal Developer(s) Initial release Stable release Platform Website Microsoft October 21. released in conjunction with the launch of Windows Phone 7 on October 21. photos.

based on Office Web Apps on Windows Live SkyDrive. LinkedIn and MySpace. com/ windows_phone/ b/ windowsphone/ archive/ 2010/ 07/ 13/ windows-phone-7-getting-connected. Users can also choose to share the SkyDrive mobile photos folder with their contacts. and application data. based on Windows Live SkyDrive. applications. or via the triangulation of mobile network towers. including contacts added from other connected services such as Facebook. Remotely rings the phone loudly for 60 seconds even if it is set to silent or vibrate mode. Users can also enter a "please return" message to be displayed on the locked screen. Users can also choose to share and collaboratively work on the notebooks with their contacts. Photos Notes Games Automatic synchronization and backup of all photos taken on the mobile phone onto a dedicated folder on Windows Live Photos.com) . Remotely erases the phone and resets it to factory default settings.Windows Phone Live 191 Feature Description Contacts Automatic synchronization of all contacts on the phone book with Windows Live Contacts. In addition. Calendar Automatic synchronization of calendar appointments with Windows Live Hotmail Calendar. Allows users to remotely lock a device and set a personal PIN from the Find My Phone portal. e-mails. The function will erase all personal data including all contacts. avatar and gamerscores (achievement points). References [1] Windows Phone 7 – Getting Connected (http:/ / windowsteamblog. Allow users to view their Xbox Live gamertag.live. Automatic synchronization and backup of all OneNote notebooks with Windows Live Office. the Find My Phone section offers the following features: Feature Description Map It Ring It Lock It Erase It Presents the phone's current location on a map using either the phone's current GPS location data. aspx) External links • Windows Phone Live (http://windowsphone.

Its most profitable product is YUDU Pro.000 in United Kingdom. Self publishing. The company's best-known products include YUDU Library & YUDU Pro. (Director & VP of Sales) Robert Elding (Marketing Director) Tom Stone (Development Manager) [2] YUDU for iPad [3] YUDU Library [4] YUDU Mailing [5] YUDU Plus [6] YUDU Pro [7] YUDU SmartADS [8] YUDU SmartCAT [9] YUDU Store Electronic publishing.000 sites worldwide [14] [15] and amongst the top 1. It is one of the largest digital publishing companies and over the past 4 years has become the market leader in United Kingdom. 2002.467 visitors annually by 2010. United Kingdom (April 2.[15] . iPad & iPhone.com attracted at least 367. Bespoke Development Yudu. United Kingdom Area served Key people Worldwide Richard Stephenson (Co-founder). 2002) Richard Stephenson Les Csonge [1] Headquarters London. According to Web traffic analysis companies the domain yudu. the company was relaunched as YUDU Media. In April. United Kingdom that develops & supports the YUDU Self Publishing platform for computer.[13] YUDU.Yudu Media 192 Yudu Media YUDU Type Founded Founder(s) Private London.[11] The company was first launched under the name Digital Alternatives Ltd[12] in early 1997.com [10] Products Services Website YUDU (YUDU Media LLC) is a multinational private company headquartered in London.(Chairman) & (CEO) Les Csonge (Co-Founder).com ranks amongst the top 10.

Android.[24] The systems also lets marketers display different prices to different customers. YUDU Mailing The service allows yudu media clients to distribute their editions via emails to users who have opted to receive the edition or have subscribed to an edition/magazine. YUDU SmartADS The product was created with the assistance of Google and DoubleClick and is the first solution in the world to enable automated ad streaming into digital editions using flash in flash technology and full integration with ad serving engines. ECMOD.[23] The system include's direct transfer to the e-commerce website when clicking on e-catalogue product codes and images. descriptions and prices in real time ensuring that eCommerce sites and online catalogues are fully integrated and display the same data at all. which can be completed and e-mailed to the retailer from inside the catalogue. Flash. The solution links product codes. YUDU Plus YUDU Plus is a trimmed down version of YUDU Pro which works on a yearly subscription model.Yudu Media 193 Products and services Current Products YUDU for iPad & iPod YUDU became the first digital publisher to provide a self publishing solution for iPad & iPod.[19] YUDU Library A free library which allows readers to organize their favourite magazines or editions. 2009 in Olympia. Video.[16] [17] [18] YUDU media also announced to support Barnes & Noble Nook. which activates in-text advertising throughout a digital edition. The library hosts editions which are made using the yudu platform and hosted on yudu servers. on December 1. YUDU Free YUDU publishing platform is the free publishing offering from yudu media which is supported by advertising. 2009 at Earls Court. and a shopping cart. YUDU Pro YUDU Pro is the paid for service provided by yudu media which offers all the features such as addition of Audio. the feature being of particular benefit for price promotions and discount codes. Sony eReader. which took place in London on April 29. The service was launched at Online Information 2009 exhibition.[20] [21] The service also has an option to include SmartWORDS. London9.[25] . YUDU demonstrated its cross platform solution for iPad & iPod at the Periodical Publishers Association's (PPA) Annual Conference. a digital order form. Amazon Kindle and others eReader devices. 2010. London. sell publications and no advertising.[22] YUDU SmartCAT YUDU SmartCAT was launched at the UK's leading catalogue trade exhibition. on October 7. which integrates with the retailer's e-commerce website at checkout stage.

com/ explore). [9] "YUDU Store" (http:/ / www. [23] "YUDU Media launch YUDU SmartCAT" (http:/ / 2009. com/ yudumailing. . compete.com" (http:/ / siteanalytics. eBooks & Publications Free" (http:/ / www. com/ apps/ news?pid=conewsstory& tkr=BKS:US& sid=asHAQbgoyhoM). . . Document Formats YUDU publish document. bloomberg.YUDU Media launch YUDU SmartCAT" (http:/ / newsblaze. realwire. yudu. [2] "YUDU for iPad & iPhone" (http:/ / pro. [8] "YUDU SmartCAT" (http:/ / pro. com/ story/ 2009093001413200001. Retrieved 2010-05-13. Retrieved 2010-05-13. Alexa. asp?ReleaseID=14435). com/ siteinfo/ yudu. yudu. com/ release_detail. co. Retrieved 2010-05-13. com/ 2010/ 04/ 29/ yudu-media-launches-cross-platform-publishing-solution/ ). [7] "YUDU SmartADS" (http:/ / pro. marketingservicestalk. [13] "Snapshot of yudu. [24] "Yudu Smartcat keeps e-catalogues up-to-date" (http:/ / www. com/ news/ yud/ yud122.[27] 194 YUDU Digital Library YUDU. com/ yudu. [17] "YUDU Media launches cross-platform publishing solution" (http:/ / www. com/ info/ yudu_plus). [18] "Yudu Media platform enhances digital publishing" (http:/ / www. [4] "Professional Publishing & Mailing" (http:/ / pro. [14] "Snapshot of yudu. digital rights management" (http:/ / pro. . [15] "Snapshot of yudu. . [5] "Get More with YUDU Plus" (http:/ / www. brochures. alexa. . . alexa.com" (http:/ / siteanalytics. photos and share user bookmarks. co. [19] "Sourcewire. php?relid=55926). with 75 per cent of revenue from direct sales from the site going to the magazine and 25 per cent to Yudu. com/ [12] "Digital Alternatives Ltd" (http:/ / digital-alternatives. uk/ press_exbtr_item. .com. or sell it through YUDU by upgrading its YUDU account. org/ web/ */ yudu.[26] The site offers a revenue sharing arrangement for publishers. . . html). . [27] "Yudu to launch online shop for magazine e-editions" (http:/ / www. yudu. we/ topstory. com/ ipad-solution. html). php). yudu. . uk/ ?p=87). . php).Customers now able to create their own cross-platform publications" (http:/ / www. html). . Authors can choose to make publications private or public to other users. publishnowmagazine. . com/ apps/ news?pid=conewsstory& tkr=BKS:US& sid=asHAQbgoyhoM). compete. . com/ ).com . online-information. . [3] "Read Magazines. html?press_id=148680). . bloomberg. sourcewire. [21] "Google & Doubleclick helps YUDU launch SmartADS" (http:/ / whatsnewinpublishing. com/ smartcat. com/ store/ professional). Microsoft Office and Open Office formats Audio: mp3 formats Photos: jpg and png formats Bookmarks References [1] . YUDU's free digital publishing platform allows users to publish contents and store in the YUDU library. com/ pro. yudu.com. . . com/ news/ yud/ yud118. Users can browse through contents across the platform and save desired contents into their personalized YUDU library. . marketingservicestalk. Compete. php). co. following are the document formats it supports: • • • • Documents: pdf. archive. php). . net/ ). audio. journalism. com/ siteinfo/ yudu.com. [25] "Newsblaze. uk/ content/ google-helps-yudu-launch-smartads-bringing-revenue-digital-magazines). 2009 which allows publishers to host their publications online and drive secure subscription traffic to each title. yudu. [20] "Google helps YUDU launch SmartADS" (http:/ / www. co. [22] "Google helps YUDU launch SmartADS & SmartWORDS" (http:/ / www. com. com/ yudu. com/ smartads. com/ releases/ rel_display. [10] http:/ / www. com/ [11] http:/ / www. com/ ?metric=uv).Yudu Media YUDU Store YUDU Media launched YUDU Store on September 1. php).com . .com" (http:/ / www. catalogues and eBooks. [16] "YUDU Media Launches First Self-Publishing Solution for Mobile and eReader Platforms" (http:/ / www. the-digital-reader. [6] "Online publishing is made better with keyword searches. com). yudu. yudu. Compete.com is a collaborated digital library offering a collection of digital magazines. . yudu. . php). [26] "YUDU Media Launches First Self-Publishing Solution Mobile and eReader Platforms" (http:/ / www. uk/ 2/ articles/ 535611. http:/ / web.

presentations. wikis.[3] [4] [5] It was launched in 2005 with a web-based word processor. a US-based[1] [2] company.[6] Zoho applications are an example of Software As A Service (SaaS) or Cloud Computing applications.Yudu Media 195 External links • Official website (http://http://www. customer relationship management (CRM). whereby software utilities are hosted on remote servers rather than on personal computers.com) Zoho Office Suite Zoho Office Suite Developer(s) ZOHO Corp. com The Zoho Office Suite is a Web-based online office suite containing word processing. invoicing and other applications developed by ZOHO Corporation (formally AdventNet Inc.). Additional products. project management. zoho. . The user accesses the utilities via a web browser. databases. note-taking. Zoho applications are free to use at the entry-level and require a fee for more extensive or professional use. Operating system Any (Web-based application) Type License Website Online office suite Proprietary http:/ / www. were incorporated later into Zoho. such as spreadsheets and presentations.yudu. spreadsheets.

share supporting files—standard features in a project management package. OpenOffice. but the latest version Zoho Writer on Firefox uses real time notification from Zoho Chat. reports. Zoho Writer comes with LaTeX based Equation Editor under 'Insert' menu.org plugin. It supports some direct blog publishing. GIF and PNG files. Zoho equation(LaTeX) can also be copy and pasted into MathMagic window to re-edit. such as Flickr. and Vimeo. . Zoho Reports An online business intelligence and reporting application in the suite.org XML text (SXW).The free version of the software accommodates only a single project. It supports common formats.[7] . including Microsoft Word (DOC). Office Open XML (DOCX). It has a plugin to integrate with Microsoft Excel and is available both as a desktop widget and as part of online services such as box. RTF. user can use some 3rd party Math Equation Editor software such as MathMagic or MathType. Microsoft Excel.org XML (. assigning ownership. Zooomr. and a plugin for Firefox.[8] It can "create charts. . Like Writer. Sheet.Zoho Office Suite 196 Features Zoho uses an open Application Programming Interface for its Writer. HTML. Creator. OpenDocument Presentations (. JPEG. working with calendars. Zoho Sheet Sheet is the spreadsheet application in the suite. it facilitates real-time collaboration. setting deadlines and tracking milestones. The program originally relied on polling every 8 seconds. pivots. Components Zoho Writer The suite's word processor supports simultaneous collaboration between multiple users. Meeting.odp) or OpenOffice. based on palette based limited graphic user interface. Zoho Writer was one of the earliest online word processors to support both online and offline editing by using Google Gears. MathMagic especially offers "Copy As Zoho equation" menu to allow user Paste the equation optimized in Zoho equation format.pps). the paid versions have greater capacities and functionality. summary and other wide-range of reports through [a] powerful drag & drop interface". and Planner products.net and Facebook. If not fluent in LaTeX. It can support embedded media from hosting sites. Youtube. It also has plugins into Microsoft Word. Show. OpenDocument text (ODT). Gantt charts.[8] Zoho Show An online presentation program that allows users to create or (as is often the case) import Microsoft PowerPoint (.sxi) presentations. Zoho Projects Zoho Projects supports creating tasks. an OpenOffice. Zoho Sheet can auto-process external data feeds (RSS/ATOM) and has the ability to publish charts into blogs or other websites. It also allows users to share & collaborate on presentations and make remote presentations to clients.ppt.

recurring billing. customizable invoice templates. and content via RSS. and some accounting functions from the realm of ERP. to-do lists. In addition to English Zoho Invoice is available in 11 other languages including Spanish. User interface similarities with the free open source vtiger CRM have sparked suggestions that ZOHO CRM might be a branded commercial version of vtiger. without knowing code. PDF. Users may include text. . it also includes greater support for multimedia content. The free version is limited to 3 users. RSS. while vtiger requires server installation.[10] The content from the notebook may be uploaded or gathered from the web by using a plugin for Mozilla Firefox. though it is criticized as it is not currently providing SMS reminders that Google Calendar and 30 Boxes are currently providing. inventory. Google Calendar. For globalized trading Zoho Invoice supports multi-currency. receive online payments and generate reports. . pictures and multi-media snippets.Zoho Office Suite 197 Zoho CRM ZOHO CRM offers customer relationship management functionality. HTML.xls. Data can be imported from . Employee forums for having important conversations in a better environment. Zoho Creator An online database / custom application development tool which allows users to create fairly sophisticated process logic by dragging & dropping script elements on screen. and e-mail reminders for collaboration with other users. It supports importing the Ms Access (. images. Ideas forums where customers can make their voices heard.mdb) files using their newly created tool.csv. CSV. Dutch and Chinese.[9] In addition. ZOHO CRM is a hosted SAAS solution in the same fashion as the core components of the ZOHO Office Suite. procurement. However. pages. full-fledged applications." and then share the notebook or individual pages. track expenses. Other interesting product highlights include the option to send invoices via Postal mail. Customer support forums where solutions come from support reps and customers alike. This component competes with Microsoft Outlook. send and manage invoices. not to a common software code base which ZOHO representatives have denied. video. topics are discussed and ideas are exchanged. and more directly. The component allows integration of documents.tsv files and create a variety of forms either from scratch or by using one of several common templates. Zoho Wiki Zoho Wiki is a tool that allows the user to create his/her own wiki with its own pages and sub-pages. TSV. and . Zoho Discussions Create external and internal communities where problems are solved. It also supports variety of export types as XLS. Zoho Planner An online planner with a calendar. Zoho Invoice Zoho Invoice is the invoicing solution from Zoho's range of business applications. Zoho Notebook Similar to Microsoft OneNote or Google Notebook. JSON. integration with Google's marketplace and API's for integrations. It enables users to create. and audio in a "notebook. this seems to be attributable to common corporate sponsorship.

but participants can use any operating system. com/ zoho_faq. html#2). Who is behind Zoho?" (https:/ / www. Zoho Polls Zoho Polls is a free surveying or rating tool that can be embedded in a web page or blog. competing companies. Zoho Mail also integrates the Writer. zoho. It also supports traditional private instant messaging integrating access to all the major chat clients. distribution and evaluation/scoring process. the current version requires the creator of the conference to be using Microsoft Windows. Utilities Zoho also offers some services that are not part of the Office Suite. and participants can control the desktop of the presenter. or Java. The service was renamed Zoho Mail because of the misperception that it was an integration of the other Zoho services. it provides services such as email.[11] Still in public beta. teachers. Zoho Meeting A web conference application. The "Show" and "Chat" components are integrated into the meeting. Flash. calendar. It is intended for use by schools. Zoho integrated some of their applications with the Google Apps online suite. . Site24x7 "Site24x7" is a website monitoring service that is free on a limited basis. Zoho Meeting allows participants to see the screen of the presenter by using either ActiveX. Zoho Challenge Zoho Challenge [12] is software that automates and streamlines online test creation. Footnotes [1] "Internet Web archive March 03 2005" (http:/ / web. . Zoho Mail is web-based collaboration groupware. Zoho Books An online accounting and book keeping service. adventnet. Zoho People On-Demand HRIS & Applicant Tracking System. . Sheet. and Show components. org/ web/ 20050303001443/ www. Zoho Meeting is currently free in public beta and offers live support. html). The Meeting Viewer can be embedded in a separate webpage or a slide from "Show".Zoho Office Suite 198 Zoho Chat A chat application that can be embedded into pages or blogs.[13] This enabled users to sign in to both suites under one login. archive. Current Developments In October 2009. com/ contact. [2] "2. coaching centers and similar organizations. Zoho and Google still remain separate. document management. task management. Zoho Mail Formerly known as Zoho Office Suite. and contact management.

The Globe and Mail. com/ news/ internet/ showArticle. com/ businesscenter/ article/ 173984/ zoho_links_project_management_tool_with_google_apps. "Zoho's Facebook Integration Brings Office Apps To Social Networking . "Zoho Writer Adds Full Offline Access with Gears" (http:/ / lifehacker. readwriteweb. [11] "Zoho Mail. . InformationWeek.ua/en/partners) . J. com/ software/ word-processor/ zoho-writer-adds-full-offline-access-with-gears-326456. com/ ). 2007. Retrieved 2007-11-26. Accessed 2009-05-30 Archived (http:/ / www. . php). 20061204. com/ general/ zoho-mail/ ). Retrieved 2008-11-23. crunchbase. 2007). Retrieved 2010-09-23.. theglobeandmail. Barbara (February 5. Nicholas (July 3. [9] Is ZOHO CRM vtiger in disguise? (http:/ / forums. [6] CrunchBase. com [13] PC World: Zoho Links Project Management Tool With Google Apps (http:/ / www. . vtiger.com/) • ZOHO Offshore Consulting and Implementation Partners (http://printofastenterprises.. gtingramtwooh04/ BNStory/ Technology/ home). .php) • Zoho Alliance Partner (http://www. . [8] "Zoho Reports (home page)" (http:/ / reports. Zoho Blogs" (http:/ / blogs. "Zoho Notebook Takes Aim At Microsoft OneNote" (http:/ / www. "Zoho Company Profile" (http:/ / www. . com/ company/ zoho).com. jhtml?articleID=200900243). Retrieved 2008-12-05. jhtml?articleID=197002841& cid=RSSfeed_TechWeb). Richard MacManus" (http:/ / www. informationweek. [7] Lifehacker (2007). html) Retrieved 2009-10-22 199 External links • Zoho site (http://www. [4] Hoover. Retrieved 2007-07-02. Retrieved 2007-07-02.Zoho Office Suite [3] "In sync with Zoho" (http:/ / www. Sort Of" (http:/ / www. [12] http:/ / challenge. pcworld. zoho. Retrieved 2008-11-23. 2007. zoho. php?t=19577) vtiger CRM discussion forum thread. webcitation. com/ viewtopic. .bms-soft. com/ servlet/ story/ RTGAM. zoho. December 4. InformationWeek. Retrieved 2008-11-23.com/1_software. 2007 i). [5] Krasnoff. informationweek. php/ ). org/ 5h9XFaxUJ) [10] "Zoho Announces Notebook. com/ archives/ zoho_notebook. Read/Write Web. 2006. com/ news/ windows/ microsoft_news/ showArticle. .zoho.

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Cloudcto. Sebbywebby. Artw. Jkelleyy. Rakesh india. BD2412. Tide rolls. WikiScrubber. Ramu50. Ashleymcneff. Blaxthos. Pip2andahalf. Ethicalhackerin2010.org/w/index.Harker. Uncia.Coward.php?oldid=409705485  Contributors: Asb90. SpecMode. Slady. Craig. DanielSiva. Robbertom. Brianwc. Piperh. Jonathan. Den fjättrade ankan. Jerome Charles Potts. Jhodge88. Robofish. Mr little irish. Luigi Baldassari. Dogbertwp. Cbdorsett. Lopifalko. Cybercool10. The High Fin Sperm Whale. Bill. Vasq0123. Tdp610. Randhirreddy. Bencey. Info20072009. Obdurodon. Haakon. Hatfields. Brinerustle. Walshga. Tobych. Scottonsocks. Casey Armstrong. Neustradamus. Calmer Waters. Frozen Wind. Rjwilmsi. Ahunt.ssss. Shade9009. Nikoschance. Jojalozzo.php?oldid=412135840  Contributors: EWikist. Priyo123. Jevansen. Tuanese. Bonadea. Drphilharmonic. Gogo Dodo.wikipedia. Bellemonde. Juliashapiro. Ghen. Suffusion of Yellow.wikipedia. Yerpo. Joastray. Phanipradeep. Andyg511. Monkeyfunforidiots. PJH4-NJITWILL. Darktemplar. Ummelgroup. Bigfella1123.robie. J. Jack007. Mild Bill Hiccup. JonathonReinhart. Yinchunxiang. Deicool. Kmsmgill. Chuahcsy. John254. Nonagonal Spider. JimDelRossi. Evil saltine. Adam Hauner. Francis. Mindmatrix. MarkCPhinn. Weilsoun. JGXenite. Mahjongg. Axorc. Bshende. Wwiegler. Jack Bauer00. FayssalF. Mmanie. Mlavannis. Ambuj.Article Sources and Contributors 200 Article Sources and Contributors Cloud computing  Source: http://en. M. DellTechWebGuy. Kristiewells. Christopher Kraus.php?oldid=403669857  Contributors: Acather96. Jineshvaria. Knoxi171. Jarrad Lewis. Timwayne. Dtsang. Edchi.gourley@comcast. Stickee. DeleoB. SoWhy. Csabo.mikael. Pumpmeup. DalekClock. Rossumcapek. Bigbluefish. Cymru. Sp33dyphil. Shawnconaway. Dominik92. Cwmhiraeth. Otto ter Haar. Nakakapagpabagabag. JohnCD. Cloudxtech. JamesLWilliams2010. North wiki. Ve4ernik. Darkyeffectt. Sgnaren. Falcon8765. Felipebm. Parveson. Cpl Syx. Fetchcomms. Acandus. Monaarora84. Bonadea. CloudComputing. American Eagle. Wtmitchell. 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Forpeterssake.wikipedia. Tarek. Inexpl. Ans. Iceage6891. Okyea. Demnior. Karl Meier. Mean as custard. Marawe. GoingBatty. Glenn. James1354. 1wolfblake. Robosteven. Odevlen. OnePt618. Lyhana8. Intacct-wiki. Thue.php?oldid=403067311  Contributors: Andyjsmith.php?oldid=423055405  Contributors: Bluespurs.t2. 18 anonymous edits GetApp. Njh@bandsman. 2 anonymous edits IKnowWare  Source: http://en. Jamie367p. Koman90.org/w/index. Papadopa. YUL89YYZ.php?oldid=427792847  Contributors: CommonsDelinker. Joy.wikipedia. Megant8 KnowledgeTree  Source: http://en. 1 anonymous edits Freightgate  Source: http://en. Superm401. A bit iffy. ChaosSorcerer91. Rrburke. MrBeauGiles. Forteller. Woohookitty. Vlad. Wilhelmina Will. Lkt1126. Phoenix-forgotten. Rankiri. Alvin-cs. NTDOY Fanboy. Worrdo. Jeff G. Mosshu. Mgen22. Wickertu. Playmobilonhishorse.wikipedia. Alvin-cs. Chrisahn. Tony1. Ofol. NeilFraser. Katharineamy. Chrisrae msft. 6 anonymous edits iWork. 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