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Cloud Computing Applications: High-impact Emerging Technology - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

Cloud Computing Applications: High-impact Emerging Technology - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

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Published by Emereo Publishing
Cloud application services or "Software as a Service (SaaS)" deliver software as a service over the Internet, eliminating the need to install and run the application on the customer's own computers and simplifying maintenance and support.

This book is your ultimate resource for Cloud Computing Applications. Here you will find the most up-to-date information, analysis, background and everything you need to know.

In easy to read chapters, with extensive references and links to get you to know all there is to know about Cloud Computing Applications right away, covering: Cloud computing, 24SevenOffice, Acrobat.com, Animoto, Google Apps, BigMachines, BlackSpider Technologies Limited, Brightidea, Business Intelligence 2.0, Cacoo, Clam AntiVirus, CloudMe, Cloudsoft Monterey, ASUS WebStorage, Dropbox (service), Enprovia, Fatpaint, Fedena, Feng Office Community Edition, FonGenie, Foundation network, Freightgate, Fusemetrix, Gaikai, GetApp.com, Gigya, Google Cloud Connect, Google Docs, Google Fusion Tables, IKnowWare, Imaginatik, Intacct, IWork.com, The Knowland Group, KnowledgeTree, League Lab, LiveChat, LivePerson, LiveProcess, LotusLive, LucidChart, MashApps, Microsoft Forefront Online Protection for Exchange, MobileMe, MVaaS, My Phone, Net-results, Nivio, Office Web Apps, Office123, Online office suite, OnLive, OTOY, Pdfvue, Postini, QuickSchools.com, Really Simple Systems, RightNow Technologies, Salesforce.com, ShowDocument, SlideRocket, Smartsheet, Social BI, Nsite Software (Platform as a Service), Software as a service, Software plus services, Spigit, Syncdocs, TOA Technologies, Vindicia, Web 2.0, While You Were Out (Cloud application), Windows Phone Live, Yudu Media, Zoho Office Suite

This book explains in-depth the real drivers and workings of Cloud Computing Applications. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Cloud Computing Applications with the objectivity of experienced professionals.
Cloud application services or "Software as a Service (SaaS)" deliver software as a service over the Internet, eliminating the need to install and run the application on the customer's own computers and simplifying maintenance and support.

This book is your ultimate resource for Cloud Computing Applications. Here you will find the most up-to-date information, analysis, background and everything you need to know.

In easy to read chapters, with extensive references and links to get you to know all there is to know about Cloud Computing Applications right away, covering: Cloud computing, 24SevenOffice, Acrobat.com, Animoto, Google Apps, BigMachines, BlackSpider Technologies Limited, Brightidea, Business Intelligence 2.0, Cacoo, Clam AntiVirus, CloudMe, Cloudsoft Monterey, ASUS WebStorage, Dropbox (service), Enprovia, Fatpaint, Fedena, Feng Office Community Edition, FonGenie, Foundation network, Freightgate, Fusemetrix, Gaikai, GetApp.com, Gigya, Google Cloud Connect, Google Docs, Google Fusion Tables, IKnowWare, Imaginatik, Intacct, IWork.com, The Knowland Group, KnowledgeTree, League Lab, LiveChat, LivePerson, LiveProcess, LotusLive, LucidChart, MashApps, Microsoft Forefront Online Protection for Exchange, MobileMe, MVaaS, My Phone, Net-results, Nivio, Office Web Apps, Office123, Online office suite, OnLive, OTOY, Pdfvue, Postini, QuickSchools.com, Really Simple Systems, RightNow Technologies, Salesforce.com, ShowDocument, SlideRocket, Smartsheet, Social BI, Nsite Software (Platform as a Service), Software as a service, Software plus services, Spigit, Syncdocs, TOA Technologies, Vindicia, Web 2.0, While You Were Out (Cloud application), Windows Phone Live, Yudu Media, Zoho Office Suite

This book explains in-depth the real drivers and workings of Cloud Computing Applications. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Cloud Computing Applications with the objectivity of experienced professionals.

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Published by: Emereo Publishing on Jun 24, 2011
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  • Cloud computing
  • 24SevenOffice
  • Acrobat.com
  • Animoto
  • Google Apps
  • BigMachines
  • BlackSpider Technologies Limited
  • Brightidea
  • Business Intelligence 2.0
  • Cacoo
  • Clam AntiVirus
  • CloudMe
  • Cloudsoft Monterey
  • ASUS WebStorage
  • Dropbox (service)
  • Enprovia
  • Fatpaint
  • Fedena
  • Feng Office Community Edition
  • FonGenie
  • Foundation network
  • Foundation Network
  • Freightgate
  • Fusemetrix
  • Gaikai
  • GetApp.com
  • Gigya
  • Google Cloud Connect
  • Google Cloud Connect [1]
  • Google Docs
  • Google Fusion Tables
  • IKnowWare
  • Imaginatik
  • Intacct
  • iWork.com
  • The Knowland Group
  • KnowledgeTree
  • League Lab
  • LiveChat
  • LivePerson
  • LiveProcess
  • LotusLive
  • LucidChart
  • MashApps
  • Microsoft Forefront Online Protection for Exchange
  • MobileMe
  • MVaaS
  • My Phone
  • Net-results
  • Net-Results
  • Nivio
  • nivio
  • Office Web Apps
  • Office123
  • Online office suite
  • OnLive
  • OTOY
  • Pdfvue
  • PDFVue
  • Postini
  • QuickSchools.com
  • Really Simple Systems
  • Really Simple Systems [1]
  • RightNow Technologies
  • Salesforce.com
  • salesforce.com
  • ShowDocument
  • SlideRocket
  • Smartsheet
  • Social BI
  • Nsite Software (Platform as a Service)
  • Software as a service
  • Software plus services
  • Spigit
  • Syncdocs
  • TOA Technologies
  • Vindicia
  • Web 2.0
  • While You Were Out (Cloud application)

Cloud application services or “Software as a Service (SaaS)” deliver software as a service over the Internet, eliminating the need

to install and run the application on the customer’s own computers and simplifying maintenance and support. This book is your ultimate resource for Cloud Computing Applications. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Cloud Computing Applications right away, covering: Cloud computing, 24SevenOffice, Acrobat.com, Animoto, Google Apps, BigMachines, BlackSpider Technologies Limited, Brightidea, Business Intelligence 2.0, Cacoo, Clam AntiVirus, CloudMe, Cloudsoft Monterey, ASUS WebStorage, Dropbox (service), Enprovia, Fatpaint, Fedena, Feng Office Community Edition, FonGenie, Foundation network, Freightgate, Fusemetrix, Gaikai, GetApp.com, Gigya, Google Cloud Connect, Google Docs, Google Fusion Tables, IKnowWare, Imaginatik, Intacct, IWork.com, The Knowland Group, KnowledgeTree, League Lab, LiveChat, LivePerson, LiveProcess, LotusLive, LucidChart, MashApps, Microsoft Forefront Online Protection for Exchange, MobileMe, MVaaS, My Phone, Net-results, Nivio, Office Web Apps, Office123, Online office suite, OnLive, OTOY, Pdfvue, Postini, QuickSchools.com, Really Simple Systems, RightNow Technologies, Salesforce.com, ShowDocument, SlideRocket, Smartsheet, Social BI, Nsite Software (Platform as a Service), Software as a service, Software plus services, Spigit, Syncdocs, TOA Technologies, Vindicia, Web 2.0, While You Were Out (Cloud application), Windows Phone Live, Yudu Media, Zoho Office Suite This book explains in-depth the real drivers and workings of Cloud Computing Applications. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Cloud Computing Applications with the objectivity of experienced professionals.

Cloud Computing Applications

Kevin Roebuck


Cloud Computing Applications


High-impact Emerging Technology - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

Topic relevant selected content from the highest rated entries, typeset, printed and shipped. Combine the advantages of up-to-date and in-depth knowledge with the convenience of printed books. A portion of the proceeds of each book will be donated to the Wikimedia Foundation to support their mission: to empower and engage people around the world to collect and develop educational content under a free license or in the public domain, and to disseminate it effectively and globally. The content within this book was generated collaboratively by volunteers. Please be advised that nothing found here has necessarily been reviewed by people with the expertise required to provide you with complete, accurate or reliable information. Some information in this book maybe misleading or simply wrong. The publisher does not guarantee the validity of the information found here. If you need specific advice (for example, medical, legal, financial, or risk management) please seek a professional who is licensed or knowledgeable in that area. Sources, licenses and contributors of the articles and images are listed in the section entitled “References”. Parts of the books may be licensed under the GNU Free Documentation License. A copy of this license is included in the section entitled “GNU Free Documentation License” All used third-party trademarks belong to their respective owners.

Cloud computing 24SevenOffice Acrobat.com Animoto Google Apps BigMachines BlackSpider Technologies Limited Brightidea Business Intelligence 2.0 Cacoo Clam AntiVirus CloudMe Cloudsoft Monterey ASUS WebStorage Dropbox (service) Enprovia Fatpaint Fedena Feng Office Community Edition FonGenie Foundation network Freightgate Fusemetrix Gaikai GetApp.com Gigya Google Cloud Connect Google Docs Google Fusion Tables IKnowWare Imaginatik Intacct iWork.com The Knowland Group 1 17 19 23 26 32 34 36 37 41 42 47 49 50 52 57 59 60 63 65 66 68 69 70 72 73 75 77 82 83 85 87 90 91

com ShowDocument SlideRocket Smartsheet Social BI Nsite Software (Platform as a Service) Software as a service Software plus services Spigit Syncdocs TOA Technologies Vindicia Web 2.0 While You Were Out (Cloud application) 94 95 97 99 101 103 105 106 106 108 116 118 121 123 126 128 129 132 140 141 144 145 148 150 152 158 159 161 163 164 166 170 171 173 174 176 178 189 .KnowledgeTree League Lab LiveChat LivePerson LiveProcess LotusLive LucidChart MashApps Microsoft Forefront Online Protection for Exchange MobileMe MVaaS My Phone Net-results Nivio Office Web Apps Office123 Online office suite OnLive OTOY Pdfvue Postini QuickSchools.com Really Simple Systems RightNow Technologies Salesforce.

Windows Phone Live Yudu Media Zoho Office Suite 190 192 195 References Article Sources and Contributors Image Sources. Licenses and Contributors 200 205 Article Licenses License 207 .

both data and software had to be stored and processed on or near the computer. gas. The principle behind the cloud is that any computer connected to the Internet is connected to the same pool of computing power. cloud based applications and services may support any type of software application or service in use today. The development of Local Area Networks allowed for a system in which multiple CPUs and storage devices may be organized to increase the performance of the entire system. Users or clients can submit a task. and files. In an extension to that concept. Even those who use web-based email such as Gmail. . A common shorthand for a provided cloud computing service (or even an aggregation of all existing cloud services) is "The Cloud". Hotmail. and water. a company owned email. Users can store and access personal files such as music. In many companies employees and company departments are bringing a flood of consumer technology into the workplace and this raises legal compliance and security concerns for the corporation.Cloud computing 1 Cloud computing Cloud computing refers to the provision of computational resources on demand via a computer network. usually residing outside the local network. pictures. Evolution. An analogy to explain cloud computing is that of public utilities such as electricity. and bookmarks or play games or do word processing on a remote server rather than physically carrying around a storage medium such as a DVD or thumb drive. With Cloud computing. Since the cloud is the underlying delivery mechanism. Cloud Computing visual diagram In the past. serving as little more than a display terminal connected to the Internet. Yahoo. to the service provider. in an remote datacenter. Consumer benefits are that software no longer has to be installed and is automatically updated but savings in terms of dollars is yet to be seen. for example. such as word processing. applications. such as Google. Consumers now routinely use data intensive applications driven by cloud technology which were previously unavailable due to cost and deployment complexity. this translates to a reduced cost in software distribution to providers who still use hard mediums such as DVDs. Centralized and standardized utilities freed individuals from the difficulties of generating electricity or pumping water. videos. cloud computing fundamentally allows for a functional separation between the resources used and the user's computer. The term "software as a service" is sometimes used to describe programs offered through "The Cloud". Hence. without actually possessing the software or hardware. desktop applications which connect to cloud email can also be considered cloud applications. The consumer's computer may contain very little software or data (perhaps a minimal operating system and web browser only). All of the development and maintenance tasks involved in doing so was alleviated. Mozilla Thunderbird or Entourage are making use of cloud email servers. or even an e-mail client program such as Outlook.

and it typically involves provisioning of dynamically scalable and often virtualized resources[2] [3] It is a byproduct and consequence of the ease-of-access to remote computing sites provided by the Internet. such as netbooks which were created with cloud computing in mind. notable examples include the iTunes Store. or even a smartphone. which are accessed from a Web browser. while the compute resources are consolidated at a remote data center location. thus the client need not purchase expensive hardware or software to handle the task. as in telecommuting. Parallels to this concept can be drawn with the electricity grid. servers. In some cases. cloud services have changed to allow access from any device connected to the Internet. as opposed to actually possessing them. and extending the reach of business services provided by outsourcing. The Cloud may appear as a single point of access for consumers' computing needs. The 'cloud' may be accessed via the Internet or a company network. allowing mobile workers access on-the-go. The service provider may pool the processing power of multiple remote computers in "the cloud" to achieve the task. while the business software and data are stored on servers at a remote location.Cloud computing 2 How it works Cloud computing utilizes the network as a means to connect the user to resources that are based in the 'cloud'. With 'cloud computing'. and delivery model for IT services based on Internet protocols. storage. depending on the speed of the Internet connection. data access. time consuming. or a company network. or expensive for an individual user or a small company to accomplish. Most cloud computing infrastructures consist of services delivered through shared data-centers.[6] . Technical description The National Institute of Standards and Technology (NIST) provides a concise and specific definition: Cloud computing is a model for enabling convenient. Mac and Windows platforms. especially with limited computing resources and funds. in order to make requests to and receive data from the cloud. applications. Commercial offerings may be required to meet service level agreements (SLAs). but specific terms are less often negotiated by smaller companies. and storage services that do not require end-user knowledge of the physical location and configuration of the system that delivers the services. Cloud computing describes a new supplement. With smartphones and tablets on the rise. software.g. Computation and storage is divided among the remote computers in order to handle large volumes of both.[5] Cloud computing providers deliver applications via the internet.. on-demand network access to a shared pool of configurable computing resources (e. and the iPhone App Store. clients only require a simple computer.[1] Cloud computing provides computation. consumption. and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. hence the term "software as a service" (SaaS). or both. The outcome of the processing task is returned to the client over the network. where end-users consume power without needing to understand the component devices or infrastructure required to provide the service. Cloud services may be designed to work equally well with Linux. or computationally intensive work. legacy applications (line of business applications which until now have been prevalent in thick client Windows computing) are delivered via a screen sharing technology such as Citrix XenApp. such as backing up of large amounts of data. in other cases entire business applications have been coded using web based technologies such as AJAX.[4] This may take the form of web-based tools or applications that users can access and use through a web browser as if they were programs installed locally on their own computers. word processing. networks. These tasks would normally be difficult. with a connection to the Internet.

7. comprising various computers.[11] Characteristics The key characteristic of cloud computing is that the computing is "in the cloud". i. the processing (and the related data) is not in a specified. Architecture Cloud architecture. This is in contrast to a model in which the processing takes place in one or more specific servers that are known. The back end of the cloud computing architecture is the ‘cloud’ itself. . Autonomic computing — "computer systems capable of self-management. Complexity is controlled and the resulting systems are more manageable than their monolithic counterparts.e. Service-oriented computing – Cloud computing provides services related to computing while. the computer user. whereby a 'super and virtual computer' is composed of a cluster of networked. Utility computing — the "packaging of computing resources. usually web services and 3-tier architecture.[8] 3. All the other concepts mentioned are supplementary or complementary to this concept."[7] 2. as a metered service similar to a traditional public utility. This includes the client’s network (or computer) and the applications used to access the cloud via a user interface such as a web browser. that is. The two most significant components of cloud computing architecture are known as the front end and the back end. service-oriented computing consists of the computing techniques that operate on software-as-a-service. typically bulk data processing such as census. industry and consumer statistics. with participants being at the same time both suppliers and consumers of resources (in contrast to the traditional client–server model). typically involves multiple cloud components communicating with each other over application programming interfaces. Grid computing — "a form of distributed computing and parallel computing. such as computation and storage.[12] the [[systems architecture]] of the software systems involved in the delivery of cloud computing. and financial transaction processing. in a reciprocal manner. This resembles the Unix philosophy of having multiple programs each doing one thing well and working together over universal interfaces. loosely coupled computers acting in concert to perform very large tasks. The front end is the part seen by the client. such as electricity. Client–server model – client–server computing refers broadly to any distributed application that distinguishes between service providers (servers) and service requesters (clients). Peer-to-peer – distributed architecture without the need for central coordination. known or static place(s)." 4. Mainframe computer — powerful computers used mainly by large organizations for critical applications. enterprise resource planning.Cloud computing 3 Overview Comparisons Cloud computing shares characteristics with: 1.[9] 5."[10] 6. servers and data storage devices.

like most computer networks. enhanced in the RESERVOIR European Commission-funded project. fast-moving "two-pizza teams" could add new features faster and more easily.Cloud computing 4 History The term "cloud" is used as a metaphor for the Internet.[22] In early 2008. were thoroughly explored in Douglas Parkhill's 1966 book.[18] [19] The first exposure of the term Cloud Computing to public media is by GoogleEx CEO Eric Schmidt at SES San Jose 2006.[14] Cloud computing is a natural evolution of the widespread adoption of virtualization. Cloud computing extends this boundary to cover servers as well as the network infrastructure. a question-and-answer service." Almost all the modern-day characteristics of cloud computing (elastic provision. began offering Virtual Private Network (VPN) services with comparable quality of service but at a much lower cost.[13] and later to depict the Internet in computer network diagrams as an abstraction of the underlying infrastructure it represents. a site for news-sharing and BigDoor. the comparison to the electricity industry and the use of public.[16] The first scholarly use of the term “cloud computing” was in a 1997 lecture by Ramnath Chellappa.[23] In the same year. were using as little as 10% of their capacity at any one time. online. Eucalyptus became the first open-source. Details are abstracted from end-users. illusion of infinite supply). they were able to utilize their overall network bandwidth more effectively. which.. Quora. in the framework of the IRMOS European Commission-funded project.[21] In 2007. including Foursquare. who until the 1990s primarily offered dedicated point-to-point data circuits. IBM and a number of universities embarked on a large-scale cloud computing research project. when John McCarthy opined that "computation may someday be organized as a public utility. a maker of game tools for Web publishers. a location-based social networking site. the technology infrastructure "in the cloud" that supports them. By switching traffic to balance utilization as they saw fit. or control over. will result in dramatic growth in IT products in some areas and significant reductions in other areas. The Challenge of the Computer Utility. Amazon initiated a new product development effort to provide cloud computing to external customers. became the first open-source software for deploying private and hybrid clouds. private. who no longer have need for expertise in. and that which was the responsibility of the user. service-oriented architecture. provided as a utility. and launched Amazon Web Service (AWS) on a utility computing basis in 2006. Google. government and community forms. from large ones like Pfizer and Netflix to start-ups. The actual term "cloud" borrows from telephony in that telecommunications companies. Having found that the new cloud architecture resulted in significant internal efficiency improvements whereby small. In early 2008. and for the federation of clouds.[15] The underlying concept of cloud computing dates back to the 1960s. AWS API-compatible platform for deploying private clouds. Reddit. Gartner saw an opportunity for cloud computing "to shape the relationship among consumers of IT services. efforts were focused on providing QoS guarantees (as required by real-time interactive applications) to cloud-based infrastructures."[26] . OpenNebula. autonomic and utility computing. those who use IT services and those who sell them"[25] and observed that "[o]rganisations are switching from company-owned hardware and software assets to per-use service-based models" so that the "projected shift to cloud computing ..[20] It was reported in 2011 that Amazon has thousands of corporate customers. The cloud symbol was used to denote the demarcation point between that which was the responsibility of the provider.[24] By mid-2008. based on the cloud drawing used in the past to represent the telephone network. just to leave room for occasional spikes.[17] After the dot-com bubble. Amazon played a key role in the development of cloud computing by modernizing their data centers. Amongst them also include many corporations that live on Amazon's web services.

and the lack of security for stored kernels. the complexity of security is greatly increased when data is distributed over a wider area or greater number of devices and in multi-tenant systems which are being shared by unrelated users.[32] increased security-focused resources. • Performance is monitored.) • Peak-load capacity increases (users need not engineer for highest possible load-levels) • Utilization and efficiency improvements for systems that are often only 10–20% utilized. and consistent and loosely coupled architectures are constructed using web services as the system interface. In addition..[29] • Security could improve due to centralization of data. as the changes reach the clients instantly. in part because providers are able to devote resources to solving security issues that many customers cannot afford.[34] However. mobile phone).[29] • Device and location independence[30] enable users to access systems using a web browser regardless of their location or what device they are using (e. PC. self-service basis near real-time.g.[28] This ostensibly lowers barriers to entry. electricity. which makes well designed cloud computing suitable for business continuity and disaster recovery.. Private cloud installations are in part motivated by users' desire to retain control over the infrastructure and avoid losing control of information security. etc. without users having to engineer for peak loads.[29] • Multi-tenancy enables sharing of resources and costs across a large pool of users thus allowing for: • Centralization of infrastructure in locations with lower costs (such as real estate. • Maintenance of cloud computing applications is easier. because they do not need to be installed on each user's computer.[33] Security is often as good as or better than under traditional systems. As infrastructure is off-site (typically provided by a third-party) and accessed via the Internet. They are easier to support and to improve.[27] • Application Programming Interface (API) accessibility to software that enables machines to interact with cloud software in the same way the user interface facilitates interaction between humans and computers. • Cost is claimed to be greatly reduced and in a public cloud delivery model capital expenditure is converted to operational expenditure.Cloud computing 5 Key characteristics • Agility improves with users' ability to rapidly and inexpensively re-provision technological infrastructure resources. etc. Pricing on a utility computing basis is fine-grained with usage-based options and fewer IT skills are required for implementation (in-house).[31] • Scalability via dynamic ("on-demand") provisioning of resources on a fine-grained. users can connect from anywhere. but concerns can persist about loss of control over certain sensitive data. . as infrastructure is typically provided by a third-party and does not need to be purchased for one-time or infrequent intensive computing tasks.[18] • Reliability is improved if multiple redundant sites are used. user access to security audit logs may be difficult or impossible. Cloud computing systems typically use REST-based APIs.

and management of. assembled from hundreds of virtual machines. software. not custom) software • Activities that are managed from central locations rather than at each customer's site. it is possible to share services within any one of the following layers. People tend to use the terms "SaaS" and "cloud" interchangeably.cloudXtech. configurations etc. is a term often used to refer to a container of a collection of virtual objects. Client A cloud client consists of computer hardware and/or computer software that relies on cloud computing for application delivery. often consuming cloud infrastructure and sustaining cloud applications. also known as "Infrastructure as a Service" (IaaS).[42] It facilitates deployment of applications without the cost and complexity of buying and managing the underlying hardware and software layers.[35] [36] [37] [38] [39] . IaaS evolved from virtual private server offerings. Infrastructure Cloud infrastructure services. partnering. eliminating the need to install and run the application on the customer's own computers and simplifying maintenance and support. phones and other devices.[43] [44] A recent non-US provider of a large Cloud Platform (over 30 worldwide nodes) is CloudX Technology Group |URL=http:www.Cloud computing 6 Layers Once an Internet Protocol connection is established among several computers. Application Cloud application services or "Software as a Service (SaaS)" deliver software as a service over the Internet. including architecture. hardware.[45] Cloud infrastructure often takes the form of a tier 3 data center with many tier 4 attributes. the amount of resources consumed (and therefore the cost) will typically reflect the level of activity. when in fact they are two different things. Key characteristics include:[41] • Network-based access to.e.com| who announced the provisioning of acceleration services. . multi-tenant architecture) than to a one-to-one model. Suppliers typically bill such services on a utility computing basis. Rather than purchasing servers. enabling customers to access applications remotely via the Web • Application delivery that typically is closer to a one-to-many model (single instance. Examples include some computers.. is essentially useless without it. or that is specifically designed for delivery of cloud services and that. data-center space or network equipment.. clients instead buy those resources as a fully outsourced service. operating systems and browsers. Cloud Desktop as a Service or Hosted Desktop. global DNS and DDOS protection. pricing. residing on the cloud. in either case. which obviates the need for downloadable patches and upgrades Platform Cloud platform services or "Platform as a Service (PaaS)" deliver a computing platform and/or solution stack as a service. delivers computer infrastructure – typically a platform virtualization environment – as a service. and management characteristics • Centralized feature updating. software. used by a client to interact with remote services and perform computer related tasks[40] . commercially available (i.

[35] [46] [47] [48] Deployment models Public cloud Public cloud or external cloud describes cloud computing in the traditional mainstream sense. security and privacy concerns that results from the mixed delivery methods of IT services. With the proliferation of cloud computing (both private and public) and the fact that IT departments must also deliver services via traditional.[55] Private cloud Douglas Parkhill first described the concept of a "private computer utility" in his 1966 book The Challenge of the Computer Utility. cloud-specific operating systems and combined offerings. The idea was based upon direct comparison with other industries (e. via web applications/web services. This option may offer a higher level of privacy. allowing local data to be replicated to a public cloud. Another perspective on deploying a web application in the cloud is using Hybrid Web Hosting. including multi-core processors. Combined cloud Two clouds that have been joined together are more correctly called a "combined cloud". The costs are spread over fewer users than a public cloud (but more than a single tenant).[54] By integrating multiple cloud services users may be able to ease the transition to public cloud services while avoiding issues such as PCI compliance. IBM.[49] Hybrid cloud and hybrid IT delivery The main responsibility of the IT department is to deliver services to the business.[29] Community cloud A community cloud may be established where several organizations have similar requirements and seek to share infrastructure so as to realize some of the benefits of cloud computing. in-house methods.[51] A hybrid storage cloud uses a combination of public and private storage clouds. from an off-site third-party provider who bills on a fine-grained utility computing basis. In addition it can be economically attractive as the resources (storage. .g. self-service basis over the Internet. Oracle and VMware who offer technology to manage the complexity in managing the performance.”[50] Hybrid cloud is also called hybrid delivery by the major vendors including HP. A combined cloud environment consisting of multiple internal and/or external providers[53] "will be typical for most enterprises". where the hosting infrastructure is a mix between cloud hosting and managed dedicated servers – this is most commonly achieved as part of a web cluster in which some of the nodes are running on real physical hardware and some are running on cloud server instances.Cloud computing 7 Server The servers layer consists of computer hardware and/or computer software products that are specifically designed for the delivery of cloud services. the newest catch-phrase has become “hybrid cloud computing. whereby resources are dynamically provisioned on a fine-grained. the electricity industry) and the extensive use of hybrid supply models to balance and mitigate risks. security and/or policy compliance. Examples of community clouds include Google's "Gov Cloud". workstations) utilized and shared in the community are already exploited and have reached their return of investment. Hybrid storage clouds are often [52] useful for archiving and backup functions.

interoperability. Cloud storage Cloud storage is a model of networked computer data storage where data is stored on multiple virtual servers. in the background. It is a maturing and evolving discipline to facilitate the adoption.[56] [57] Enterprise IT organizations use their own private cloud(s) for mission critical and other operational systems to protect critical infrastructures. and people who require their data to be hosted buy or lease storage capacity from them and use it for their storage needs. build. The Intercloud The Intercloud[59] is an interconnected global "cloud of clouds"[60] [61] and an extension of the Internet "network of networks" on which it is based. virtualize the resources according to the requirements of the customer and expose them as virtual servers. [58] Therefore. 8 Cloud engineering Cloud engineering is the application of a systematic. and interdisciplinary approach to the ideation.[54] essentially "[lacking] the economic model that makes cloud computing such an intriguing concept". . operation. Nevertheless. the cloud of clouds. it could not be able to satisfy further requests for service allocations sent from its clients. trust. and the ability to scale up or down depending upon demand. for all intents and purposes. security. industrialization. disciplined. and maintenance of cloud computing. each cloud can use the computational and storage resources of the virtualization infrastructures of other clouds. standardization. The Intercloud scenario aims to address such situations. and in theory. quantifiable. operationalization. but the concepts themselves pre-date the term cloud by 40 years. but are in fact an implementation of a technology subset: the basic concept of virtualized computing. rather than being hosted on dedicated servers. productization. These (typically virtualization automation) products offer the ability to host applications or virtual machines in a company's own set of hosts.Cloud computing "Private cloud" and "internal cloud" have been described as neologisms. as well as the study and applied research of the approach. Physically. the Intercloud raises many more challenges than solutions concerning cloud federation.[64] The Intercloud scenario is based on the key concept that each single cloud does not have infinite physical resources. which the customers can themselves manage. Cloud engineering is also known as cloud service engineering.". and governance of cloud solutions. hybrid models still exist despite the formation of reasonably well-functioning markets and the ability to combine multiple providers. vendor's lock-ins. Even within modern utility industries. generally hosted by third parties. the resource may span across multiple servers. monitoring and billing. quality of service.e. the application of engineering to cloud. Private clouds have attracted criticism because users "still have to buy. "private clouds" are not an implementation of cloud computing at all. strategization. Such form of pay-for-use may introduce new business opportunities among cloud providers if they manage to go beyond theoretical framework. These provide the benefits of utility computing – shared hardware costs. and has also been used to describe the datacenter of the future. Some vendors have used the terms to describe offerings that emulate cloud computing on private networks. leading towards a cloud ecosystem. i. the ability to recover from failure. commoditization. The data center operators. This Intercloud will have the dimensions [60] It became popular in 2009[63] of one machine comprising all servers and attendant cloudbooks on the planet.. If a cloud saturates the computational and storage resources of its virtualization infrastructure.[62] The term was first used in the context of cloud computing in 2007 when Kevin Kelly stated that "eventually we'll have the intercloud. and manage them" and thus do not benefit from lower up-front capital costs and less hands-on management. conceptualization. legal issues. development. Hosting companies operate large data centers.

Google filed a lawsuit against the U. and Verizon. In 2009. the "Challenge of the Computer Utility". 116 cloud computing trademarks were filed. Instances such as the secret NSA program. Dell applied to trademark the term "cloud computing" (U. On October 29. the communication and data stored between the user and the host company. users may have to adopt community or hybrid deployment modes which are typically more expensive and may offer restricted benefits.g. calling the requirement "unduly restrictive of competition."[66] Compliance In order to obtain compliance with regulations including FISMA. but this has been criticised on the grounds that the hand-picked set of goals and standards determined by the auditor and the auditee are often not disclosed and can vary widely.[76] Legal In March 2007. Amazon. the prevalence of open standards and open source may have an impact on the way that public entities choose to select vendors. the number of trademark filings covering cloud computing brands. The "Notice of Allowance" the company received in July 2008 was canceled in August. working with AT&T. HIPAA and SOX in the United States. and thus.com. under non-disclosure agreement. Since 2007.[75] Providers typically make this information available on request. 2010. cloud computing trademark filings increased by 483% between 2008 and 2009. and trademark [78] analysts predict that over 500 such marks could be filed during 2010. the Data Protection Directive in the EU and the credit card industry's PCI DSS. causes uncertainty among privacy advocates."[79] Scholars have pointed out that. which opened up a bid for software that required that bidders use Microsoft's Business Productivity Online Suite. As companies sought to better position themselves for cloud computing branding and marketing efforts.[72] Google[73] and Microsoft[74] ). and the greater powers it gives to telecommunication companies to monitor user activity. which recorded over 10 million phone calls between American citizens. This is how Google is able to "manage and meet additional government policy requirements beyond FISMA"[67] [68] and Rackspace Cloud are able to claim PCI compliance. 9 Issues Privacy The cloud model has been criticized by privacy advocates for the greater ease in which the companies hosting the cloud services control. This concept has been subsequently used many times over the last 40 years and is identical to the Intercloud. Department of Interior. can monitor at will.[71] Salesforce. resulting in a formal rejection of the trademark application less than a week later. Trademark 77139082 [77]) in the United States.[80] .[69] Customers in the EU contracting with cloud providers established outside the EU/EEA have to adhere to the EU regulations on export of personal data.S. beginning in 2005. providers such as Amazon still cater to major markets (typically the United States and the European Union) by deploying local infrastructure and allowing customers to select "availability zones. Google sued.S.[70] Many providers also obtain SAS 70 Type II certification (e. lawfully or unlawfully.[65] While there have been efforts (such as US-EU Safe Harbor) to "harmonize" the legal environment. goods and services has increased at an almost exponential rate. Other legal cases may shape the use of cloud computing by the public sector.Cloud computing The concept of a competitive utility computing market which combined many computer utilities together was originally described by Douglas Parkhill in his 1966 book.

[81] In November 2007. the environmental effects will be [92] Sweden and Switzerland. It is the very nature of cloud computing based services. The Open Cloud Consortium (OCC)[85] is working to develop consensus on early cloud computing standards and practices. private or public. One organization in particular.[93] are trying more moderate.[91] Siting the servers affects the environmental effects of cloud computing. This delivers great incentive amongst cloud computing service providers in producing a priority in building and maintaining strong management of secure services. the Free Software Foundation released the Affero General Public License. Some vendors have adopted others' APIs[84] and there are a number of open standards under development. SmartBay. Security The relative security of cloud computing services is a contentious issue which may be delaying its adoption. the Cloud Security Alliance is a non-profit organization formed to promote the use of best practices for providing security assurance within cloud computing. such as Finland. which has happened in a [90] number of cases. that promote external management of provided services.[82] Open standards Most cloud providers expose APIs which are typically well-documented (often under a Creative Commons license[83] ) but also unique to their implementation and thus not interoperable.[86] Issues barring the adoption of cloud computing are due in large part to the private and public sectors unease surrounding the external management of security based services. including the OGF's Open Cloud Computing Interface. to attract cloud computing data centers. businesses are also worried about acceptable levels of availability and performance of applications hosted in the cloud. one prominent example being the Hadoop framework. Thus countries with favorable conditions. Sustainability and siting Although cloud computing is often assumed to be a form of "green computing". In areas where climate favors natural cooling and renewable electricity is readily available.Cloud computing 10 Open source Open source software has provided the foundation for many cloud computing implementations. is being developed using cloud computing. marine research infrastructure of sensors and computational technology. an emerging approach to shared infrastructure in which large pools of systems are linked together to provide IT services.[89] There are also concerns about a cloud provider shutting down for financial or legal reasons. a version of GPLv3 intended to close a perceived legal loophole associated with free software designed to be run over a network.[88] Availability and performance In addition to concerns about security.[87] Organizations have been formed in order to provide standards for a better future in cloud computing services. [94] . there is as of yet no published study to substantiate this assumption.

Florida On March 23. the National Science Foundation joined the ACCI and awarded approximately million in grants to 14 academic institutions. more researchers joined the HP/Intel/Yahoo Open Cirrus project for cloud computing research. Deutsche Telekom and 17 other companies formed a nonprofit organization called Open Networking Foundation.[110] The IEEE Technical Committee on Services Computing[111] in IEEE Computer Society sponsors the IEEE International Conference on Cloud Computing (CLOUD). University of Virginia. and the Institute for System Programming at the Russian Academy of Sciences (ISPRAS). The new researchers are China Mobile Research Institute (CMRI).[108] The demonstration facility highlights high-security. 2010. Virginia Tech. MIT. Yahoo. HP. HP.[97] Academic institutions include University of Melbourne (Australia). focused on providing support for a new cloud initiative called Software-Defined Networking. Spain's Supercomputing Center of Galicia (CESGA by its Spanish acronym). the Malaysian Institute for Microelectronic Systems(MIMOS). Purdue University. located at the HP Labs site in Bristol.[113] The initiative is meant to speed innovation through simple software changes in telecommunications networks.[103] In Sept. open source test bed. These include password cracking and as a means of launching attacks. data centers and other networking areas.[104] [105] In July 2010. even from low-end devices. highly flexible cloud computing based on intellectual property developed at HP Labs. Yale. a banking trojan used the popular Amazon service as a command and control channel that issued software updates and malicious instructions to PCs that were infected by the malware.Cloud computing 11 Use by Hackers Hackers posing as legitimate customers can purchase the services of cloud computing for nefarious purposes. Karlsruhe Institute of Technology.[95] In 2009. Intel Corporation and Yahoo! announced the creation of a global. Indiana University. Georgia Tech. Georgia Tech's Center for Experimental Research in Computer Systems (CERCS) and China Telecom.[109] HP Labs Bristol is HP’s second-largest central research location and currently is responsible for researching cloud computing and security. the Electronics and Telecommunications Research Institute (ETRI) in Korea. academic and vendor collaborative research projects include the IBM/Google Academic Cloud Computing Initiative (ACCI). the new technology is designed for emerging markets where people are more likely to access the internet via mobile phones rather than computers. wireless networks. IIT Bombay.[112] CLOUD 2010 was held on July 5–10.[96] Research A number of universities.[102] Open Cirrus partners include the NSF. Called SiteonMobile.[107] In November 2010.[98] Joint government. University of Utah. Google. The aim of the facility is to lessen fears about the security of the cloud.[99] In April 2009. University of Washington. called Open Cirrus. among others. Microsoft. HP formally opened its Government Cloud Theatre.[101] designed to encourage research into all aspects of cloud computing. In October 2007 IBM and Google announced the multi. Carnegie Mellon. University of Wisconsin–Madison. North Carolina State University. Verizon. England. University of California. the Infocomm Development Authority (IDA) of Singapore. vendors and government organizations are investing in research around the topic of cloud computing. University of Minnesota. HP Labs India announced a new cloud-based technology designed to simplify taking content and [106] making it mobile-enabled. 2010 in Miami. the University of Illinois (UIUC). University of Maryland. Wayne State. University of Massachusetts. 2011.university project designed to enhance students' technical knowledge to address the challenges of cloud computing. multi-data center.[114] .[100] In July 2008. service and data center management.

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Diamond. 2009-05-28.cnet. com/ articles/ 6954/ ). technet.net.cisco. ssrn. software-as-a-service" (http:/ / www. html). Redmonk. 2009-04-15.55. computer. com/ blog/ eucalyptus-completes-amazon-web-services-specs-with-latest-release).com. . but analysts not satisfied" (http:/ / searchcloudcomputing. html).com.amazonwebservices. html). com/ ).Cloud computing [56] Haff. [66] "Feature Guide: Amazon EC2 Availability Zones" (http:/ / developer.com. [61] "Intercloud is a global cloud of clouds" (http:/ / samj. Insidetrademarks. html). Open Source Adoption in the Public Sector.techtarget. Retrieved 2010-08-22. Leslie (2006-05-11). [75] "Amazon gets SAS 70 Type II audit stamp. Blogs.com. [58] Viarengo. php?mtcCampaign=2765). com/ 8301-13556_3-10150841-61. cfm?abstract_id=1656616) [81] "Open source fuels growth of cloud computing. "Cutting Through the Cloud Hype" (http:/ / www. Retrieved 2010-08-22. Inc. "SAS 70 Type II for Google Apps" (http:/ / googleenterprise.00. 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2010). com/ ).com. . (http:/ / www.org" (http:/ / opencloudconsortium. (http:/ / www. org/ ) [104] IDG News Service." Ribeiro. jsp?cntn_id=114686). May 9. html [96] http:/ / www. Retrieved 2010-08-22. Retrieved 2010-08-22. youtube. [112] "IEEE International Conference on Cloud Computing (CLOUD)" (http:/ / www. html?jumpid=reg_R1002_USEN). [101] "HP News Release. hp. technologyreview. html?jumpid=reg_R1002_USEN). 2010 (http:/ / www8. .there is some significant evidence that the cloud is encouraging more compute consumption" [92] Finland – First Choice for Siting Your Cloud Computing Data Center. org). . .. "National Science Foundation Awards Millions to Fourteen Universities for Cloud Computing Research. networkcomputing. com/ watch?v=CEIn59JS1aM) [106] "Information Week: "HP Labs India offers SiteonMobile for emerging markets. 2008-07-29.” Arik Hasseldahl. "What to do if your cloud provider disappears | Cloud Computing" (http:/ / www." [95] http:/ / www. Retrieved March 12. computerworld. Thecloudcomputing. [88] "Cloud Security Alliance Official web page" (http:/ / www. EcoSeed. DTL#ixzz10oru3Xj0) [105] Open Cirrus Video (http:/ / www. jsp?cntn_id=114686) [99] ""IBM.” HP News Release. informationweek. com.com.” Perez. Retrieved 4 August 2010. Open Cloud Consortium. allthingsd. [100] "National Science Foundation press release. March 23. Retrieved 2010-08-22. gov/ news/ news_summ.Cloud computing [85] "Open Cloud Consortium. "SmartBay pilot information system operational in Galway Bay" (http:/ / ecoseed. "HP. cloudbook. . Nsf. [91] James Urquhart (January 7.. Cloudsecurityalliance. cloud computing divides IT and security pros" (http:/ / www. sfgate. Network Computing.net.computer. 2010. datacenterknowledge. "IDC Survey: Risk In The Cloud" (http:/ / www.org. openflow. uk/ news/ cloud/ 2010/ 11/ 17/ hp-labs-unveils-g-cloud-demo-facility-40090895/ ?s_cid=938) [109] Wall Street Journal. . com/ news/ 2011-05-13/ sony-network-said-to-have-been-invaded-by-hackers-using-amazon-com-server. September 2008. Tab. [93] Swiss Carbon-Neutral Servers Hit the Cloud." July 2008" (http:/ / www. Jalbuena (March 19.com. [103] "Open Cirrus: the Open Cloud Computing Research Testbed. [94] Katrice R. com/ cgi-bin/ article. 2010-02-22. March 21. [98] nsf. computer. Robert L. Retrieved 2010-08-22. Retrieved 2010-08-22.com. Retrieved 2010-08-22. infoworld. com/ hpinfo/ newsroom/ press/ 2009/ 090608a. . org/ wp/ 2011/ 03/ open-networking-foundation-formed-to-speed-network-innovation/ ) [114] ComputerWorld: “Google and other titans form Open Networking Foundation." Retrieved 2010-03-01" (http:/ / www. . [89] Mullins. freehostingcloud. “More join HP. Robert (2010-06-16). au/ article/ 380663/ google_other_titans_form_open_networking_foundation/ ?fp=4& fpid=78268965) 15 . greenbiz. html). (http:/ / newenterprise. . 2011.” August 2010. fincloud. . Hp. com/ hpinfo/ newsroom/ press_kits/ 2008/ cloudresearch/ index. html). com/ us/ en/ hp-news/ article_detail. com/ d/ cloud-computing/ what-do-if-your-cloud-provider-disappears-508).gov.com.com: “Seven Questions for Prith Banerjee. (http:/ / www. php). InfoWorld. 1999-02-22. [107] Technology Review India: “From the Labs: Information Technology. Retrieved 2010-08-22. Retrieved 2010-08-22. Retrieved 2010-08-22. Cloudbook. 2009). hp.” Noyes.org. theregister. Retrieved November 10. com/ archives/ 2008/ 05/ 02/ ibm-google-team-on-an-enterprise-cloud/ ). June 2009" (http:/ / www." (https:/ / opencirrus. Rich Miller Retrieved 2010-04-01" (http:/ / www. CNET News. . “HP Labs unveils G-Cloud demo facility. (http:/ / www. com/ 20110509/ seven-questions-for-prith-banerjee-hewlett-packards-head-of-research/ ?reflink=ATD_yahoo_ticker) [110] “HP Lifts Curtain on G-Cloud Theatre. Retrieved 4 August 2010. Sept. org). Web Access Possible On Low Cost Phone. html?compURI=tcm:245-800848& pageTitle=HP Lifts Curtain on G-Cloud Theatre) [111] "IEEE Technical Committee on Services Computing" (http:/ / tab. aspx). Informationweek. com/ 8301-19413_3-10428065-240. Networkworld. "HP. . . . gov/ news/ news_summ. IDG News Service\Bangalore Bureau July 2010" (http:/ / www. org/ en/ living-green-article-list/ article/ 6-living-green/ 1067-smartbay-pilot-information-system-operational-in-galway-bay). Google Team on an Enterprise Cloud. [113] Open Networking Foundation News Release. 2008-05-02. Retrieved 2010-08-22. Hp. uk/ 2011/ 05/ 14/ playstation_network_attack_from_amazon/ [97] "Cloud Net Directory. cnet. in/ computing/ 25950/ page2/ ) [108] ZDNet UK. [90] Scheier. html). com/ news/ 2009/ 042709-burning-security-cloud-computing. Intel and Yahoo! Attract Leading Research Organizations to Collaborative Cloud Computing Test Bed. Retrieved 2010-08-22.org. networkworld.. net/ directories/ research-clouds). Retrieved 2010-08-22. "SmartBay is being developed using Cloud computing. hp. org/ tcsc). networkworld. Hewlett-Packard’s Head of Research.gov – National Science Foundation (NSF) News – National Science Foundation Awards Millions to Fourteen Universities for Cloud Computing Research – US National Science Foun.org. AllThingsDigital. nsf. bloomberg. 2011. Retrieved 2010-08-22. (http:/ / www. (2009-04-20). Intel and Yahoo! Create Global Cloud Computing Research Test Bed. thecloudcomputing. nsf. ". cloudsecurityalliance. com/ cloud-computing/ cloud-minuses-outweigh-pluses-for-businesses. co.." May 2008. cgi?f=/ g/ a/ 2010/ 09/ 27/ urnidgns002570F3005978D8002577AB00480C4E. 2010 (http:/ / www. in/ Mobile/ 10-07-09/ HP_Labs_India_offers_SiteonMobile_for_emerging_markets. zdnet. "Cloud computing's green paradox" (http:/ / news. . Nov.in. . an emerging approach to shared infrastructure in which large pools of systems are linked together to provide IT services. DataCenterKnowledge.” (http:/ / www. 2010. org/ ). com/ news/ 2010/ 022210-virtualization-cloud-security-debate. Retrieved 2010-08-22. [87] "Security of virtualization. (http:/ / www. Retrieved 2010-03-01" (http:/ / www. Intel and Yahoo on Open Cirrus cloud test bed. 2010-07-09. com/ news/ 2010/ 06/ 30/ swiss-carbon-neutral-servers-hit-cloud). [86] "Are security issues delaying adoption of cloud computing?" (http:/ / www. Networkworld. [102] "HP News Release. co. 2011.

. 2010-02-16.Largest Cloud Computing Research Portal (http://www.techtarget. Monday 29 September 2008 14. html).Cloud computing [115] “”. Beet. youtube. [121] "Cloud Computing is Hyped and Overblown. Retrieved 2010-08-22. com/ 8301-13953_3-10052188-80. [116] Farber.au. Retrieved 2010-08-22. Retrieved 2010-08-22. [118] By James Rogers (2009-12-18). youtube.pdf) • CloudTweaks. "Cloud Computing is Hyped and Overblown" (http:/ / www. News. techtarget. computing.com. uk/ technology/ 2008/ sep/ 29/ cloud.00. Thestreet.com.com/) . Youtube.cnet. [120] “” (2008-09-29).cloudtweaks.sid201_gci1384202.com/pdf/ContenPodsPdf/ 2010_Grail_Research_Cloud_Computing.com/discipline/ 385837) • Grail Research . com/ story/ 10649557/ 1/ oracles-ellison-issues-cloud-challenge. "Oracle's Ellison Issues Cloud Challenge" (http:/ / www.tv. Computerworld.com.grailresearch. Dan (2008-09-26). html). . Youtube.com . warns GNU founder Richard Stallman (http:/ / www. [122] Cloud computing is a trap. . 2010-02-10. com/ watch?v=0FacYAI6DY0). computerworld. Retrieved 2010-08-22. html).Cloud Computing: Fact versus Fog (http://www. Forrester's Frank Gillett Big Tech Companies Have "Cloud Envy"" (http:/ / www. co. com/ news/ article/ 0. richard. "Larry Ellison – What The Hell Is Cloud Computing?" (http:/ / www. [117] "Oracle launches worldwide cloud-computing tour" (http:/ / www. thestreet. "Oracle's Ellison nails cloud computing" (http:/ / news.11 BST 16 External links • Cloud Computing Dashboard and Resources on Academic Room (http://www. au/ article/ 335674/ oracle_launches_worldwide_cloud-computing_tour/ ). beet.289142.com. Retrieved 2010-08-22. [119] "Oracle desperately seeking cloud cred" (http:/ / searchcloudcomputing. . com/ watch?v=f7wv1i8ubng). tv/ 2008/ 09/ cloud-computing.com. html).academicroom. . Retrieved 2010-08-22. . com. Retrieved 2010-08-22. cnet.com. stallman) The Guardian. Searchcloudcomputing. guardian. .

Swedish and Danish. is developing and marketing Software as a Service (SaaS) products. Headquartered in Oslo. Modules The system includes modules for: • • • • • • • • • CRM Accounting Invoicing/Ordering Procurement Email Calendar Project Management Content management system E-commerce Features Language support The 24SevenOffice interface supports the following languages: English (UK). The products are module based which enables customers to select modules based on individual need. Norwegian. a Norwegian magazine. 24SevenOffice main product is an integrated CRM and ERP system. English (US). .24SevenOffice 17 24SevenOffice 24SevenOffice Developer(s) 24SevenOffice [1] Operating system Web-based Type Website ERP/CRM 24SevenOffice.com [1] 24SevenOffice (Oslo Stock Exchange : TFSO [2]). the company is currently present in Scandinavia in addition to the UK. German. Recognition 24SevenOffice has won several awards including the 'Seal of Excellence'[3] at CeBIT and 'Product of the year 2005' by Kapital. Sweden and England. 24SevenOffice is a pioneer in the development of Internet based applications and was founded in 1996. Accounting standards The accounting module has pre-configured charts of accounts and reports for accounting standards in Norway. Norway.

Accessed 2007-09-24 [6] Active 24 & 24SevenOffice teams up (http:/ / www. NetClient provides 24SevenOffice with hosting. openajax. org/ member/ wiki/ Members).[4] One of the main competitors to 24SevenOffice is NetSuite.com/news/crm/119695. com/ news/ crm/ 119695.com.com.com/SAAS/?p=338) .html) • New Internet Banking Model Launched In Norway (http://www. Accessed 2007-07-02 [5] OpenAjax Alliance Members (http:/ / www.com) Articles • ASPs climb quietly to the summit (http://www. active24. Accessed 2007-01-18 [4] OSLO AXESS . Stockholm (Sweden) and London (UK). jsp?messageId=154813) .24sevenoffice. osloaxess.crm2day. accounting/invoice and payroll [8] services. netclient. org/ graphics/ CurrentPM2006/ 24SevenOffice. the company listed a base of 1000 customers. html). References [1] http:/ / www.php) • Spotlight shines on SaaS in Europe (http://blogs. telenor. SugarCRM and QuickBooks Online. 24SevenOffice has a comprehensive cooperation with NetClient AS [9]. communication and security services. pressrelease. crm2day. no External links • Official homepage (http://www. and it is listed on the Oslo Stock Exchange on the Oslo Axess list. the main industry group devoted to technologies and Web programming techniques known as Ajax. html). newsweb.NEW SECURITY FROM TODAY (http:/ / www. Accessed 2007-01-18 [7] Case study: Life Scandinavia (http:/ / www. no/ markedsaktivitet/ stockOverview?languageID=1& newt__ticker=TFSO [3] Winners of the European Seal of Excellen in Multimedia 2004 (http:/ / www. Accessed 2007-01-18 [8] New Internet Banking Model Launched In Norway (http:/ / www. 24SevenOffice bought the Swedish competitor Start and Run. Active24. org/ winners2004. no/ bedrift/ kundereferanser/ life/ index. 24SevenOffice is part of the OpenAjax Alliance. adding 400 customers and launching the company into the Swedish marketplace. In February 2005. As of January 2006. The company entered partnerships with Active 24 in 2006 [6] and Norwegian telecommunications company. Telenor. com [2] http:/ / www. Traditional software competitors include SAP Business One and Siebel. php) Accessed 2007-01-18 [9] http:/ / www.au/news/perspectives/ asps-climb-quietly-to-the-summit/2005/08/15/1123957995145.[7] In September 2006.[5] History The company was founded in 1996 in Porsgrunn. 24SevenOffice signed a partnership deal with Fokus Bank and Bluegarden combine banking. pdf). no/ index. Other web-based competitors include Salesforce. (Norway) by Stian Rustad. seal-of-excellence.24SevenOffice 18 Company The company has offices in Oslo and Skien (Norway). a similar web-based suite of business applications.zdnet.smh. 24SevenOffice.

is bundled with Adobe Reader 9[4] and Adobe Acrobat 9. unlimited downloads and unlimited PDF creation options. This ID is identical to the one used on Adobe. convert files to PDF online. Buzzword word processor. German. collaborate on and share documents.com mobile client created by scanR for Adobe is also available for iPhone. and therefore some users may already have an account to use at Acrobat. file hosting service and desktop publishing software Required Registration Available language(s) English (US and UK). and Japanese[2] Content license Owner Created by Current status Proprietary Adobe Systems Adobe Systems Online Acrobat. presentation program. along with Adobe AIR. collaborative software. and presentations.com is a suite of web applications from Adobe Systems that allows users to create. and manage and collaborate in online workspaces. Presentations and ConnectNow online meetings. Subscription packages are available that offer larger meetings.com. Workspaces.com based on Adobe AIR is also available from Adobe AIR Marketplace.[5] An Acrobat. hold online meetings with others.com and at the Adobe online store.Acrobat. spreadsheet.com Adobe Acrobat. Tables. tables.[7] .[6] Services Users need to sign up for an Adobe ID in order to use these services. A desktop-client version of Acrobat.com 19 Acrobat. Blackberry and Android devices.com URL Commercial? Type of site [1] No Word processor. upload and share a variety of files with others. All of these services are available for free.[3] This client. with some limitations. The website offers the following services: File Storage and Sharing. French.

Buzzword only supports displaying characters used by Western European languages.epub) HTML . Norwegian (Bokmål and Nynorsk).com Tables Acrobat. such task lists. CSV and PDF formats.[2] As of April 2010. . contacts.txt) Rich Text Format files (.[6] Contributors can see who is working on the table cells. etc. Data tables can be exported to XLS. positioned and resized visually. which correspond to the "Latin-1" Unicode character set.com 20 Buzzword Adobe Buzzword is an online word processor that allows users to create and collaborate on text documents on-line. Formulas can be used. or by entering in a URL to the image to be placed in to the Buzzword document. comment on or co-author a single document collaboratively. document properties such as margin controls. Document revisions can be managed and changes displayed using the History bar. pdf ) • Microsoft Word files (.docx) • OpenDocument Text files (. demonstrating several of the formatting horizontal rulers. Text features include font and paragraph formatting controls. lists and tables. The images can be uploaded from the local computer. including Danish. and inserting fields such as document name and last saved date. but are column based.Acrobat. headers.odt) • EPUB files (. footers and endnotes. review.[8] However.com Tables is a beta release. Germany Reformed. German (Germany. US and Canada). and define filter views on data. A screenshot of Adobe Buzzword. Dutch. As of April 2010. schedules. Finnish. . Italian.zip) Rich Text Format files (.[6] Multiple users can be assigned different roles by authors to read. sales numbers. Acrobat. Switzerland and Switzerland Reformed).zipped files (. page and line breaks.rtf) Plain text files (.com Tables is a web-based tool similar to popular spreadsheet applications that allows multiple users to work on shared data sets simultaneously in their browser. features. extended Latin characters can be entered using the Special Characters command. Buzzword currently imports: • • • [2] Plain text files (. . Acrobat. English (UK. Buzzword also includes spell checking for various languages. by searching for an image from Flickr or Google directly within Buzzword. Spanish and Swedish.docx) • Microsoft Word 2003 XML files (. French (France and Canada).txt) Buzzword interface currently supports English (US and UK).rtf) Microsoft Word Document files (. URL links. French and German. spell checking.xml) • OpenDocument Text files (.doc. Portuguese (Brazil and Portugal).odt) Buzzword also exports to the following file formats:[2] • • • • PDF files (. Images can also be placed.doc.

edit and share presentations collaboratively with others via a web browser and the Adobe Flash Player. There are several file types that cannot be uploaded and shared on Acrobat. video conferencing. Workspaces Acrobat.PPT. a list of which can be found here [9].com allows users to embed a preview of their documents into their web pages.[2] Additionally. . . Norwegian (Bokmal. find and organize their files that they upload or are sharing with others. Acrobat. Canada). from a Flickr or Google search or via a URL. An Acrobat. It includes a spell-checker for 19 languages.[2] The Acrobat. Acrobat.SXD.SXC.pptx) and exported as PDF. It allows Acrobat.[2] Users may choose to make a document accessible by anyone by sharing with a URL (web address).ODS.XLS.WPD.com Presentations Acrobat. Premium Plus accounts have unlimited Share Workspaces.com Presentations is used to create. Languages include Danish. layouts. .ODP.com accounts can only create a single Shared Workspace.PDF. screen-sharing and collaborative remote control of any of the participant's computers with their permission. Spanish. and Swedish.com Premium Basic subscription can have 5-person meetings. . A file organizer allows users to tag.[7] .Acrobat. Canadian).com Premium Plus subscriptions permit up to 20 people in an online meeting. . .SXW. . Nynorsk). Germany Reformed. along with common graphics files.[6] Themes.com Presentations interface is currently available in English only. . limited to the Latin-1 character set. Switzerland Reformed). Free Acrobat.ODT. . . Portuguese (Portugal. Images and video can be imported from the local computer.[6] ConnectNow provides text and audio chat. Presentations can be imported in Microsoft PowerPoint formats (. import and organize multiple documents into a Shared Workspace with folders. whiteboard. French (France. Effects can be applied to text and shapes. Acrobat. which allows them to manage the files and the Shared Workspace in addition to the original Workspace owner.com Presentations is an Adobe Labs release. Brazil).[2] As of April 2010. . Switzerland. English (US. Members of a Workspace can be administrators.DOC. .com also allows users to preview several common file types (.[6] Adding additional documents does not require resending a link to the file. store and manage a file online so that multiple other users can download them. text notes. or restrict access to specific users.[7] File Sharing Acrobat. UK. . master slides and transitions are supported.STW). ConnectNow Adobe ConnectNow is a web meeting service that enables users to have online conferences and live collaboration using their web browser and the Adobe Flash Player. Dutch.com 21 Acrobat.com Workspaces was introduced in March 2010. Italian.com offers an online file-sharing service that allows its users to upload. then share that Workspace of files with multiple members using their email address/Adobe ID.com users to upload. .SXI.ODF. Each user has a 5GB online storage. The free version of ConnectNow supports a conference of up to three users.com.ODG. . Finnish. German (Germany. Acrobat.ppt. Premium Basic accounts can create up to 20 Shared Workspaces.

com/ features.doc. com/ pricing.ods. html) [9] http:/ / www.[7] Users can convert the following file types:[2] Text files: Microsoft Office files: OpenDocument files: .com subscription plans (http:/ / acrobat. .com/) .xls.txt.jpeg. cfm?event=extensionDetail& extid=1547518) [4] Adobe Reader product details page (http:/ / www. . . adobe. adobe.Acrobat.[6] Unlimited PDF file conversions are available with an Acrobat. . com/ cfusion/ exchange/ index. adobe.com FAQ (http:/ / www.stw WordPerfect files: Image files: .acrobat. .rtf .com/features. com/ cps/ 404/ kb404144. .com web service that allows users to convert 5 files with a maximum file size of 100MB to PDF.com desktop client on Adobe AIR Market Place (http:/ / www. adobe.ppt.sxd. acrobat. .sxw. . html) [8] Buzzword Support for Non-US English Languages (http:/ / kb2. com/ acom/ faq/ ) [3] Adobe Acrobat. . .sxc.adobe.odf OpenOffice. .html) • Adobe Acrobat.odt.odp.com/) • Adobe Acrobat. .odg. adobe. . .bmp.ps.com (http://www.tiff. . com/ products/ acrobat/ ) [6] Adobe Acrobat. html) [7] Adobe Acrobat.org XML files: .prj . .wpd .gif.com product details page (https:/ / acrobat.png References [1] http:/ / www.com product features (http://acrobat. . com/ products/ reader/ ) [5] Adobe Acrobat product details page (http:/ / www. adobe.com 22 Create PDF Adobe Create PDF is an Acrobat.com Premium subscription.sxi.com blog (http://blogs. com [2] Adobe Acrobat. com/ acom/ faq/ #fileorganizer External links • Adobe Acrobat.



Type Founded Headquarters Key people Services Slogan Website Type of site Available in Launched Private August 2006 New York, NY Brad Jefferson, Jason Hsiao, Stevie Clifton, Tom Clifton co-founders software applications | http:/ / animoto. com/ social networking English August 2006

Current status active

Animoto is a web application that produces videos from user-selected photos, video clips and music. Animoto analyzes the provided photos, video clips and music, using them to generate a video similar to a trailer. According to the website, the song is analyzed, producing a unique video every time. The site also claims that no two videos are ever the same.[1] [2] By November 2009, 1 million users had registered at Animoto. Their iPhone application has been installed 300,000 times and two million Facebook users have used the Animoto Facebook application.[3] One year prior, in August 2008, 250,000 users in 150 countries had been registered with Animoto.com.[4] About 10% of users who register at the site end up paying money, so the company has had cash flow since October 2008.[5] Investors of Animoto include Amazon.com, Bruce Livingstone, the founder of iStockphoto & Madrona Venture Group.[3] Some of the founders include former producers at MTV, VH1, Comedy Central & ABC. Animoto utilizes the post-production skills some of the founding team honed while working in television in order to produce online content that is on-par with content found on TV & in film.[2] [6]

Animoto was founded on August 2006, and launched as a website on August 14, 2007. Animoto is based in New York, with an office in San Francisco. While attending the SXSW Interactive Festival in March 2008, Animoto launched their own Facebook application.[7] It became a popular way for users to showcase their photos on the social network. The Animoto Facebook application experienced so much viral growth in April 2008, that it became one of Amazon Web Services's cloud computing success stories. By mid-April, Animoto's Facebook application had nearly 750,000 people sign up in three days. At the peak, almost 25,000 people tried Animoto in a single hour.[8] Amazon Web Services's ability to meet the demand of Animoto's viral Facebook application resulted in Amazon.com's eventual investment in Animoto. Jeff Bezos includes Animoto in speeches he gives regarding Amazon Web Services.[9]

Animoto Along with releasing the Animoto Facebook application in March 2008, Animoto was also a YouTube launch partner for YouTube's API. Animoto was integrated with YouTube, allowing users to export Animoto videos directly to YouTube easily.[10] As of August 2009, nearly 250,000 videos have been uploaded to YouTube. On June 2008, Animoto introduced DVD-quality upgrades for users, allowing them to watch their videos on a television. By July 2008, Animoto for Business[11] and Animoto for Education[12] were launched. Animoto for Education gives teachers and students unlimited access to its full-length video making services for free, while Animoto for Business allows for Animoto to be used commercially. Since an overwhelming number of professional photographers started to use the Animoto for Business product, Animoto for Photography [13] was launched in October 2008 at PhotoPlus in New York City. Since launching, Animoto for Photography has attended every national photography convention, including the Professional Photographers of America's Imaging Conference & WPPI. Animoto for Real Estate is another off-shoot of the commercial product, which officially launched at the Inman Connect Conference in San Francisco in July 2009. Animoto's pro-package is a White-label product. In June 2009, the Animoto iPhone app was launched,[14] allowing iPhone users to create video using pictures taken on their phone.[15] In August 2009, Animoto launched the ability to upload video clips, along with still images.[16] This has been the largest advance to the Animoto offering thus far. In April 2011 the company added functionality for Apple TV and AirPlay users. .[17]


Webby Award winner in the "Best Services & Design" category; Webby Award winner - People's Voice Award in the "Best Services & Design" category; SXSW's Interactive Award in the "Best Film/Website" category; BBC's Click "Top Websites of 2008"; PC Magazine's "Top 100 Undiscovered Websites of 2008"; TechCrunch's Crunchies Runner-Up for Best Design [18] Animoto gained considerable press around the Webby Awards, not only due to their win, but because of their speech. The Huffington Post placed the Animoto acceptance speech in their top 12 moments of the Webby Awards Ceremony.[19] Animoto's CFO, Nathan Meagher, wore a wig & disrobed to leopard skin tights in front of a surprised audience & Webby Awards host, Seth Meyers of SNL fame. Eventually screaming "Thank you, New York.... WOOOOO," (due to the 5 word maximum speech limit at the Webby Awards), Animoto grew considerable attention for the outlandish speech.

[1] [2] [3] [4] [5] "CNet article on Animoto" (http:/ / news. cnet. com/ 8301-17939_109-10111118-2. html). . "Animoto.com Press Page" (http:/ / press. animoto. com/ about. html). . "Animoto article in USA Today" (http:/ / www. usatoday. com/ tech/ news/ 2009-08-25-online-edit-video_N. html). . "Animoto article in Entrepreneur magazine" (http:/ / www. entrepreneur. com/ magazine/ entrepreneur/ 2009/ january/ 199000. html). . "Animoto article in TechCrunch" (http:/ / www. techcrunch. com/ 2009/ 06/ 17/ animoto-is-already-cash-flow-positive-but-raises-another-round-to-go-to-11/ ). . [6] "Animoto.com's "About Us" section" (http:/ / animoto. com/ company/ ). . [7] "Wall Street Journal article on Animoto's Facebook app" (http:/ / blogs. wsj. com/ buzzwatch/ 2008/ 03/ 18/ chart-climbers-a-buzz-boost-for-a-new-way-to-share-your-photos/ ?mod=googlenews_wsj). The Wall Street Journal. 2008-03-18. . [8] Fitzgerald, Michael (2008-05-25). "New York Times Article on Animoto & Cloud Computing" (http:/ / www. nytimes. com/ 2008/ 05/ 25/ technology/ 25proto. html?_r=2& ref=business& oref=slogin). The New York Times. . Retrieved 2010-04-25. [9] "Jeff Bezos speech at Startup School 2008" (http:/ / www. omnisio. com/ v/ 9ceYTUGdjh9/ jeff-bezos-on-animoto). . [10] "Reuters news link" (http:/ / www. reuters. com/ article/ pressRelease/ idUS132135+ 26-Aug-2008+ PRN20080826). 2008-08-26. . [11] "animoto - for business" (http:/ / business. animoto. com). Business.animoto.com. . Retrieved 2010-01-07. [12] "animoto - for education" (http:/ / education. animoto. com). Education.animoto.com. . Retrieved 2010-01-07.

[13] "for photography" (http:/ / animoto. com/ photography). animoto. . Retrieved 2010-01-07. [14] "LA Times Animoto iPhone article" (http:/ / latimesblogs. latimes. com/ technology/ 2008/ 12/ animoto-iphone. html). The Los Angeles Times. 2008-12-23. . [15] "CNet Animoto iPhone article" (http:/ / reviews. cnet. com/ 8301-19512_7-10225496-233. html). . [16] "Mashable Article" (http:/ / mashable. com/ 2009/ 08/ 25/ animoto-video-clips/ ). . [17] "Animoto Adds Even More Features" (http:/ / www. digitalnewsreport. com/ 2011/ 04/ 09-animoto_appple_tv_air_play/ 8552). . [18] "Animoto's Press page" (http:/ / animoto. com/ company/ buzz/ awards). . [19] "Huffington Post Webby recap slideshow" (http:/ / www. huffingtonpost. com/ 2009/ 06/ 09/ webbys-2009-speeches-biz_n_213063. html?slidenumber=11#slide_image). .


External links
• Official website (http://http://www.animoto.com/)

2010: Google opened the Google Apps Marketplace. which is an App "store" for Google Apps users. Docs and Sites.[4] • Mid-End of 2010: Google started rejecting registration of dot tk domains for Google Apps (Google Apps Standard Edition at that time). Google wave is a live. including: Gmail. they get the following message: "This account has been disabled. Google Groups. which offers additional e-mail storage. Google Apps is free and offers the same amount of storage as regular Gmail accounts. cloud-based applications to supplement Google's own online applications. there is Google Apps Marketplace. photos. Talk. It features several Web applications with similar functionality to traditional office suites. which can be installed to customize the Google [3] Apps experience for the user. In addition to shared apps (calendar. videos. both free and for a fee. which is free. a venue for third-party. When affected users try to use Google Apps." • August 3.[2] Google Apps for Business. • May 24. but it did not affect Google Apps for Business (Google Apps Premiere Edition at the time) and Google Apps for Education (Google Apps Education Edition at the time). 2010: Google announced that Google Wave will be available to domains hosted by Google Apps in next generation (only US English). History • May 10 2011: The number of accounts for Google Apps (formerly Google Apps Standard Edition) drops from 50 to 10.[6] • March 9. It contains various apps. and more. shared space on the web where people can discuss and work together using richly formatted text. 2010: Google Senior Vice President Urs Hölzle announced that Google will cease development of Google Wave. All Google Apps accounts using dot tk domains registered before March 2010 became disabled. docs.[7] • September 15. Google Apps for Education. is available for an annual fee per user account. 2009: [5] . maps. etc. Google Calendar. Operating system Any (Web-based application) Type License Website Web productivity tools Proprietary /apps [1] Google Apps is a service from Google providing independently customizable versions of several Google products under a custom domain name.Google Apps 26 Google Apps Google Apps Developer(s) Google Inc.). combines features from the Standard and Premier editions.

all products were unified. This allows users to add gadgets to their inbox such as 'Offline'. where 38. enabling companies running Microsoft Exchange Server to migrate their email boxes from Exchange to Google Apps. • September 2008: Google Page Creator and file uploader was removed as an available service for new Google Apps applicants.000 users have Gmail and in-browser IM capabilities.Google Apps Google announced that it will provide GovCloud. 2007: Google launched a Premier Edition for enterprise. and the online control panel was redesigned.[15] • October 12. 2009: Google removed the ability to add additional users to Standard Edition domains and limited new standard edition domains to 50 users (a reduction from the previous 100). 2008: Google removed the Start Page option for new Google Apps accounts. • October 3. Canada. They are apparently trying to transition new users to using sites instead. incorporating more recent Google services. 2009: Google added Google Apps to the Google Labs suite.[9] • June 9. • February 28. • February 22.[10] [11] • April 1. Standard and Education Edition accounts will mirror [2] the Gmail counter (previously 2 GB. • October 2006: Google allowed educational institutions to sign-up for the service as well.[14] • January 14. which was retitled Google Apps For Education.[8] • July 7. Later. 2009: Google added theme support to the mail interface. Google Sites allows collaborative editing of web sites and permits users to upload images and videos to their site.[12] [13] • January 29. and message recovery services" from recently-acquired Postini will be integrated into Google Apps Premier Edition. 2008: Google announced that Google Sites will be available to domains hosted by Google Apps. 'Tasks'. compliance. as well as making registration public for all Google Apps services. and Google Page Creator. Google added a "Start Page" to [18] 27 . 2009: Google upgraded all of the services under Google Apps from 'Beta' status. and 'Vacation Time!'. Premier Edition accounts now have 25 GB of space each (previously 10 GB).[16] [17] • June 2007: Email migration from IMAP email services was added to Google Apps. • December 1. which will host Google Apps in a separate data environment with enhanced encryption for meeting state and government security standards. Google Talk. 2007: Google announced that e-mail storage for domains using Google Apps would be increasing. At the same time. 2007: Google announced that "security. over 7 GB as of August 2008). A large implementation of Google Apps is at Lakehead University in Thunder Bay. 2009: Google introduced Google Apps Sync for Microsoft Outlook. Ontario. policy management. including Google Calendar.[19] • August 2006: Google expanded on this service and developed Google Apps For Your Domain.

an upgrade from a "Standard" limit of 50 users to allow up to 60 users would involve paying for 60 users. subscriptions must be purchased for all accounts.9% e-mail uptime guarantee APIs for Single Sign On. and the edition features apply to all users accounts in that subscription.000 users. staff. the cap was changed so that all new accounts would receive only 50 users as opposed to 100. Each edition has a limit on the number of users that may be active at any given time. compliance. which allowed Gmail to be used with a custom domain name. [23] Google Apps (formerly Google Apps Standard Edition)[24] (a bit less powerful restrictive than personal accounts [25]) • • • • • • • • • • • • • • • • Free Same storage space as regular gmail. which is based on their iGoogle service. and could not request more without payment. Existing Standard Edition users before January 2009 kept their old allocation. In January 2009.) [26] Limited to sending email to 2000 external recipients per day per email account. and universities" • No ads for faculty.Google Apps all accounts. and many of the standard Gmail features. in addition to the ability their "request" more users. 24/7 phone support Google Video (Private company version of YouTube. For example. colleges.com accounts (over 7500 MB as of September 22. non-profit staff or volunteers [27] Google Apps for Business (formerly Google Apps Premiere Edition) Google Apps for Education (formerly Google Apps Education Edition) . Email attachments cannot be larger than 25 megabytes. It featured 2 GB of e-mail storage. though these limit requests are now commonly answered with suggestions to "upgrade your subscription". In addition.[20] Google Apps launched with a default user allotment of 200 users. K-12 schools. Same as Google Apps for Business except for the following: • Free for "accredited not-for-profit 501(c)(3) entities with <3. whether they are used or not. and message recovery services" Conference room/resource scheduling 99. Limited to sending email to 500 external recipients per day per email account.[22] The subscription level of a Google Apps edition is billed based on the total number of available users in the Apps account. It is not possible to purchase upgrades for a subset of users: to increase the user limit. users could request to have their user limit increased through a manual process taking (at least) 1–2 weeks for approval. which was shortly changed to 100 users. 2010) Text ads standard (can be turned off in each account) Limited to 50 Users within same domain.[21] This was confirmed as relating to the launch of the Google Apps commercial reseller program. • February 2006: Google created Gmail For Your Domain with an invitation-only beta. 28 Differences between editions Google Apps is available in a number of distinct editions.[26] 50 USD/40 EUR/33 GBP / account / year 25 GB space for e-mail / account Text ads optional Integrated Postini "security. etc. or students • Google may serve ads to accounts not associated with enrolled students. policy management.

000 employees. customization. whilst those with more than this may apply to Google Apps Premiere Edition at a discounted price. • Google Apps Team Edition seem to have been a way for using Google Apps without attaching a domain to it [28] and seems to be deprecated." [35] Google is making a concerted effort to increase usage.com accounts (over 7500 MB as of September 22. although a Google blog post in March 2010 claimed that 25 million people had "switched to Google Apps. without clear indication if this is a deprecated (or better said. Los Angeles. Critiques Analyst firm The Real Story Group cited several weaknesses in Google Apps as part of its ongoing evaluation of 26 social and collaboration vendors. California awarded Google a five-year contract to provide Google Apps services to 34. particularly in the public sector. Adoption It is not known how many people use the Google Apps platform. NGO with less than 3000 users are eligible to Google Apps Education Edition.[36] As of early 2011. separate) version of Google Apps. In 2009. the City of LA was still in the process of deploying Google Apps after objections from LAPD officials . • Google Apps for Non Profit is not as much an edition as a marketing category. 2009) [2] 29 Other editions • The terms Google for your Domain/Google Apps for your Domain still surface from time to time. Available services depending on type of Google Account Non-Google address Gmail address Google Apps [29] Free Gmail Google Apps Sync Google Calendar Google Contacts No No No No Yes Higher [30] Yes (Requires domain name) Yes Yes (using Microsoft Exchange) No Yes Yes Yes Yes (Listed as in beta) Google Contacts Sync No Google Docs Google Groups Google Sites Google Tasks Google Video Google Voice Google Wave Google Analytics [32] No No No No No No No No Yes (using Microsoft Exchange) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes [31] Yes Yes Yes No Yes Yes No Yes Yes Some people [33] consider Google Apps (formally Google Apps Standard Edition) as a regression compared to regular Gmail.Google Apps • Same storage space as regular gmail. and lifecycle services that might hamper effectiveness in large enterprise environments.[34] The comparative review referenced a lack of administrative.

[23] "Google Help Center: Purchase and Renewals" (http:/ / www. shilpz. Google Press Center. .Google Apps surfaced about privacy. . com/ Doc?docid=0AZ3anMHF5p_-ZGRnYzJrdmJfNTg1ZHBnbTJiaGM& hl=en& authkey=CN_7t4MJ [30] "Higher" means Premier. Retrieved 2008-05-29. pcworld. google. Google.[39] 30 References [1] http:/ / www. [28] http:/ / google. Google. 2010. py?answer=113251). blogspot. py?hl=en& answer=166862). ca/ news/ column/ 8088b6470a01040800f483b40707b39a/ pg1. [3] "Google Apps Marketplace" (http:/ / www. htm [29] Formerly Standard. Retrieved 2008-05-29. Google. Zadling. html). the U. Retrieved 2008-05-29. [5] "Update on Google Wave" (http:/ / googleblog. .000 email accounts to Google Apps. The Google Wave Blog.Mail Sending Limits" (http:/ / www. . the General Services Administration certified that Google Apps met its GSA's cybersecurity requirements. html). com/ 2010/ 05/ google-wave-available-for-everyone. blogspot.S. [10] http:/ / jkontherun. . Retrieved 2008-05-29. google. Retrieved 2009-01-29. com/ enterprise/ marketplace/ ). 2010. google. Department of Energy's Lawrence Berkeley National Laboratory shifted 5. Google. com/ 2009/ 01/ 50-user-limit-for-new-standard-edition. html). blogspot. html). . . com/ 2007/ 10/ more-gmail-storage-coming-for-all. Department of Interior. com/ intl/ en/ press/ pressrel/ apps_postini_20071003. Google filed a lawsuit against the U. [22] "Google Apps Blog . . html [26] "Google Apps . Retrieved 2009-07-01. . blogspot. [8] "Google to Launch Government Cloud" (http:/ / www. [27] "Google Apps Education Edition agreement" (http:/ / www."[38] Scholars have pointed out that. . com/ 2009/ 06/ 09/ google-apps-sync-for-microsoft-outlook-treads-on-microsoft-exchange/ [11] http:/ / www. The Google Wave Blog. [6] "Google Wave Available for Everyone" (http:/ / googlewave. Google.S. html). google. com/ support/ a/ bin/ answer. google. "Google Apps: Killer software or killer decision?" (http:/ / www. "More Gmail storage coming for all" (http:/ / gmailblog. "Google improves ‘Apps’. which opened up a bid for software that required that bidders use Microsoft's Business Productivity Online Suite. [4] "Helping small businesses start and manage Google Apps for Business" (http:/ / googleenterprise. etc. [18] David Berlind (2007-06-25). [19] Lee Rickwood (2007-03-23). . calling the requirement "unduly restrictive of competition. to GMail" (http:/ / blogs. google. google. google. com/ Berlind/ ?p=580). com/ 2009/ 01/ gmail-gets-offline-support-finally. html). . Google. Google Groups do not use the custom domain name .Additional security and compliance options" (http:/ / www. beginning in 2005. really)" (http:/ / googleblog. . [16] "Google Adds Postini's Security and Compliance Capabilities to Google Apps" (http:/ / www. Premiere" (http:/ / www.ca. zadling. . Google. html). PCWorld. html). pcworld. Retrieved 10 March 2010. [24] "Google Apps . Notes. htm). Business and Governement [31] At least for Standards. com/ a/ help/ intl/ en/ admins/ security.[36] On October 29. google. html). downloadsquad. Google.Google Apps Standard Edition helps groups build community" (http:/ / www. com/ apps [2] Rob Siemborski (2007-10-12). Retrieved 2008-05-29. and not the other way around https:/ / docs. the prevalence of open standards and open source may begin to significantly change way that public entities (which represent some of the worlds' most significant software purchases) choose to select vendors. com/ support/ a/ bin/ answer. com/ archives/ google_and_microsoft_sitting_in_a_tree. py?answer=56904). php [12] http:/ / www. com/ 2010/ 08/ update-on-google-wave. offers organizations clear path off Exchange. html). 4 August 2010. com/ sites/ overview. com/ 2011/ 04/ helping-small-businesses-start-and. blogspot. . com/ 2009/ 04/ 01/ gmail-themes-finally-come-to-google-apps/ [13] http:/ / lifehacker. Retrieved 2008-05-29. com/ od/ toolsfortheoffice/ f/ appsteamfaq. [25] http:/ / googleappsmanual. blogspot. zdnet. com/ google-apps/ google-apps-faq-standard-vs-premiere/ ). com/ 2011/ 03/ why-google-apps-standard-may-be-less. [9] "Google Apps is out of beta (yes. com/ 2009/ 07/ google-apps-is-out-of-beta-yes-really. Retrieved 2009-12-14. com/ apps/ intl/ en/ group/ index. Google. . com/ gt/ 724044). about. com/ 5192677/ google-apps-adds-support-for-themes [14] "Gmail Gets Offline Support.[36] On July 22. Education. [7] "Google Opens Google Apps Marketplace" (http:/ / www. Finally" (http:/ / glamizer. . [17] "Google Apps . .50 user limit for new Standard Edition customers" (http:/ / googleappsupdates. com/ businesscenter/ article/ 191149/ google_opens_google_apps_marketplace. . Google. Google. [20] "Google Apps FAQ: Standard vs. [15] "Google Sites" (http:/ / www. com/ a/ help/ intl/ en/ admins/ education_terms. 2007-10-03. [37] In early 2010. blogspot. html). google. blogspot. readwriteweb. com/ support/ a/ bin/ answer. html). Retrieved 3 June 2010. [21] "Google Help Center: Standard Edition user accounts" (http:/ / www. ZDNet. . Retrieved 2008-05-29. . html). 18 May 2010. google. Google. govtech. Google sued.

2010). Inc. [37] (http:/ / www. Cloud Mail".S. com/ Reports/ Collaboration/ ) [35] Google Blog stating that 25 million people have adopted Apps (http:/ / googleblog. • Conner. Sebastopol: Pogue Press. James (2009). Amir (July 26. com/ 2010/ 03/ 25-million-people-have-gone-google. ssrn. realstorygroup. • Meet the father of Google Apps (who used to work at Microsoft) (http://www. "Microsoft Google View To Sell U. ISBN 9780596515799. Open Standards. and Their Relationship to Microsoft’s Market Dominance (http:/ / papers.Google Apps [32] Real name is "Google Video for Business" and it is different from Google Video (search) [33] http:/ / www.google. com/ support/ forum/ p/ Apps%20Partner/ thread?tid=088d9d3e59bfcdaa& hl=en [34] | title=Enterprise Collaboration & Social Software Vendor Evaluations | accessdate=2011-04-18 (http:/ / www. B1. com/ blog/ btl/ google-los-angeles-hit-speed-bumps-on-move-to-cloud/ 37152?tag=mncol. scribd. com/ doc/ 40513712/ Google-v-US-Complaint) [39] Casson and Ryan. CA: 415 Systems.com/news/2010/ 062210-google-apps-rajen-sheth.com/apps) • Google Apps Help (http://www. • Granneman. html) [36] Efrati. google. Google Apps: The Missing Manual. vs. ISBN 9780137004706. Google Apps Deciphered: Compute in the Cloud to Streamline Your Desktop. Nancy (2008). Open Source Adoption in the Public Sector. cfm?abstract_id=1656616) 31 Further reading • Beswick.html) External links • Official website (http://http://www. Wall Street Journal: p.google. zdnet. USA: Prentice Hall. the United States (http:/ / www. ISBN 9781440486760. Scott (2008).com/enterprise/marketplace/) . blogspot. San Francisco. com/ sol3/ papers.networkworld. Getting Productive With Google Apps.txt) [38] Google.

USA Founded Headquarters Number of locations 7 Key people Products Godard Abel. Inc. com BigMachines is a software company. and other business systems.Best Privately Owned Software Companies[13] 2008. 2010 AppExchange . 2009. Germany. Illinois[2] with development offices in San Mateo. 2009.Best Business Productivity Solution[10] 2010 Sales 2.7 million USD (2009) http:/ / www. was founded in 2000 by Godard Abel[3] and is headquartered in Deerfield. California and Hyderabad. 2010 Inc 5000 three year consecutive Award Winner[14] [15] 2008. serving Asia-pacific. India.BigMachines 32 BigMachines BigMachines Type Industry Private Computer software IT Services 2000 Deerfield.[4] Vista Equity Partners.com[6] . bigmachines. Co-founder & CEO • • • • • Sales Configuration Quoting Software Proposal Generation B2B eCommerce CRM Integration [1] Revenue Website 18.Best Quoting Tool[6] .0 Awards – Best Sales Enablement Program[11] 2010 AlwaysOn Top 100 OnDemand – Top 100 Software Companies[12] 2009 Illinois Technology Association .[2] BigMachines. Awards • • • • • • • 2010 CODiE Award Winner . Vendavo[8] . CRM (Customer relationship management). and London. UK served by BigMachines AG as well as offices in Singapore and Tokyo. Oracle[7] CRM On-Demand. Illinois.[5] Partners The company has partnered with Salesforce. The company's software is designed to integrate with existing ERP (Enterprise resource planning). acquired majority ownership of BigMachines through several transactions starting January 2001.CityLIGHTS Lighthouse Award Finalist 2009. a private equity firm based in San Francisco. Vista Equity acquired majority ownership of the company in December of 2010. 2010 JMP Hot 100 Software Companies . and PROS[9] to provide software applications to these CRM systems. BigMachines also has European operations with offices in Frankfurt am Main.

[11] "Inside View Customers Dominate Sales and Marketing 2. com/ partners/ bigmachines). . aonetwork. com/ news/ home/ 20040630005618/ en/ BigMachines-Named-Supply-Demand-Chain-Executive-Top). com/ pr_061610. com/ inc5000/ profile/ bigmachines) "Vista Equity Partners" (http:/ / www. . insideview. [16] Jeremy Nedelka (2008-9-8). Retrieved 2011-4-12. Retrieved 2011-4-12. Retrieved 2011-4-11. [18] "2006 Supply & Demand Chain Executive 100" (http:/ / www. "Gartner and 1to1 Customer Award Winners: Enterprise CRM Optimization" (http:/ / www. [14] "Inc 500" (http:/ / www. com/ publication/ article. [7] "Oracle Partner Network" (http:/ / solutions. [9] "PROS and BigMachines Announce Partnership" (http:/ / www. . 1to1media. bigmachines. Retrieved 2011-4-12. . Retrieved 2011-4-12. 2010-5-22. Retrieved 2011-4-12. .Customer Award for Enterprise CRM Optimization[16] 2005. [15] "BigMachines Featured in Inc. . html). 2010-6-16. [8] "Vendavo and BigMachines Announce Partnership" (http:/ / www. [10] "2010 CODiE Finalists" (http:/ / www. Pymnts. com/ View. html). Retrieved 2011-4-12. . oracle. com/ bigmachines-featured-in-inc-5000-list-of-americas-fastest-growing-companies-for-third-consecutive-year-20100825005271/ ). [13] "BigMachines Awards" (http:/ / www.BigMachines • • • • • • 2008 Gartner & 1to1 . jsp?id=8554& pageNum=3). [21] • Homepage of BigMachines AG .com. . inc.com . salesforce. php).0 Awards" (http:/ / www. denverpost. com/ 2010/ OnDemand-Top-100-Competiton). [5] Melanie Austria Farmer (2001-3-19). Retrieved 2011-4-12. [6] "SalesForce" (http:/ / appexchange. jsp?pubId=1& id=9672& pageNum=2). Inc. aspx?DocID=31105). bigmachines. Retrieved 2011-4-12. wins Start Magazine's Technology & Business Award as Technology Enabler for 2003" (http:/ / www. com/ online/ article. com/ company/ bigmachines). Retrieved 2011-4-12. . 1to1 Media. CNET. Named to the Supply & Demand Chain Executive Top 100" (http:/ / www. [17] "BigMachines. denverpost/ news/ read?GUID=14165850). Inc. [21] http:/ / www. "Chunchbase" (http:/ / www. . Retrieved 2011-4-12. sdcexec. 2010-8-25.EMEA Operations [22] References [1] [2] [3] [4] Inc magazine BigMachines profile (http:/ / www. 2007[19] Supply & Demand Chain . com/ inc5000/ profile/ bigmachines). cnet. Retrieved 2011-4-12. . Retrieved 2011-4-12. . 2007 Manufacturing Business Technology – Top 40 Emerging Software Venders[13] 2004[17] . com/ ?q=company/ bigmachines). com/ pros-bigmachines-announce-partnership. Retrieved 2011-4-12. . bigmachines. de .com. Denverpost. net/ CODiEs/ 2010/ finalist_list. vistaequitypartners. bigmachines. . Vendavo. . [12] "The 2010 OnDemand Top 100 Private Companies" (http:/ / www. pymnts. [20] "BigMachines. asp). bigmachines. com/ NEWS-PRESS/ press-11112010-SalesMarketing. . . Retrieved 2011-4-12. com/ listingDetail?listingId=a0330000001GDyTAAW). Retrieved 2011-4-12. php). "BigMachines Achieves Record Growth in First Half of 2010" (http:/ / finance. 5000 List of America’s Fastest Growing Companies for Third Consecutive Year" (http:/ / www. com [22] http:/ / www. com/ BigMachines-reels-in-29-million/ 2110-1017_3-254310.Technology & Business Award[20] 2002 APICS International Conference – Best in Show 2002 Forbes. [19] "2007 Supply & Demand Chain Executive 100" (http:/ / www. . Inc.Supply & Demand Chain Executive Top 100 2003 Start Magazine . php). . vendavo. 2006[18] . sdcexec. Retrieved 2011-4-12. 2011-1-11. inc. siia. "BigMachines reels in $29 million" (http:/ / news. businesswire. crunchbase. 2010-11-11. Retrieved 2011-4-12. com/ awards. Retrieved 2011-4-12. com/ mng-denver. 2010-8-5.Best of the Web Winner[13] 33 External links • Homepage of BigMachines. com/ start2003. html).

aspx). . [4] Will Sturgeon (13 July 2006). tornado-insider. Retrieved 22 August 2010. Retrieved 25 August 2010. asp?id=13151). com/ technology/ security/ 2006/ 07/ 13/ surfcontrol-catches-blackspider-39160286/ ).BlackSpider Technologies Limited 34 BlackSpider Technologies Limited BlackSpider Technologies Limited was a British software company founded in 2002 and subsequently acquired by SurfControl in July 2006. com/ Management_Team. Workbooks. in Reading. Websense. co.200 customers[4] . These products are now sold by Websense under the brand name Hosted Email Security[8] . Retrieved 22 August 2010. Websense. com [7] "Workbooks. uk/ 2006/ 07/ 13/ surfcontrol_blackspider_buy/ ). [2] Ruth Bojer (7 January 2004). com/ content/ HostedEmailSecurity. Notes [1] "Bloomberg Business Week" (http:/ / investing. UK. Retrieved 22 August 2010. theregister. In July 2006.6m ($6. websense.com Management Team" (http:/ / www. . cfm?ReleaseID=284577). Berkshire. In January 2004 Casenove Private Equity invested £4. Retrieved 22 August 2010. Retrieved 22 August 2010.com. . SurfControl a UK listed PLC acquired BlackSpider for £19. History BlackSpider was a startup company founded in 2002 by John Cheney[1] . The Company provided Cloud Computing services for filtering email spam and other malware. "SurfControl Catches Blackspider" (http:/ / www. [8] "Hosted Email Security" (http:/ / www. . "SurfControl Snaps Up Blackspider" (http:/ / www. workbooks. 3 October 2007. asp?privcapId=8340418). workbooks. [6] http:/ / www. . "BlackSpider secures €6. Retrieved 22 August 2010. Silicon. At the point of acquition BlackSpider had £4m in revenues and an operating loss of £3. In October 2007 Websense acquired Surfcontrol for appromixately £204m[5] . .[7] . websense.1m and over 1. businessweek. .6 million investment" (http:/ / www. com/ releasedetail. The Register. [5] "Websense Completes Acquisition of Surfcontrol" (http:/ / investor.5m in cash[3] . Following the acquisition of SurfControl by Websense . silicon.com.6m) in the business. com/ news/ Article. . Products MailControl was the brand name for BlackSpider Technologies email filtering services. [3] John Leyden (23 July 2006). html).[2] . com/ research/ stocks/ private/ snapshot.the original BlackSpider Management Team including John Cheney left to found Workbooks. allowing the organisation to grow into the French and Germany Markets.com [6] a provider of Web Based CRM software for small businesses. Tornado Insider.

gov.BlackSpider Technologies Limited 35 External links • Companies House (http://www.websense.com/news/Article.silicon.theregister.com/releasedetail.uk/).asp?id=13151/Tornado) • Silicon Article Surfcontrol Catches Blackspider .com/technology/ security/2006/07/13/surfcontrol-catches-blackspider-39160286) • John Layden.13th July 2006 (http://www. cfm?ReleaseID=284577) .co.Jan 7th 2004 (http://www.16th July 2006 (http://www. The Register .companieshouse. UK Company Number: 04447164 • Insider Article .3rd October 2007 (http://investor.tornado-insider.uk/2006/07/13/ surfcontrol_blackspider_buy) • Websense Investor Release .

Bosch. [2] [3] Brightidea was an early pioneer in using the internet to crowdsource product improvements. Adobe. Brightidea currently has over 300 clients worldwide.[7] Brightidea also powered the first Cisco I-Prize competition in the fall of 2007. British Telecom. and Honeywell. Bristol-Myers Squibb. brightidea. California Key people Matt Greeley Vincent Carbone Innovation management Social network Crowdsourcing Prediction market Brightidea.Brightidea 36 Brightidea Brightidea Type Industry Founded Private Enterprise social software 1999 Headquarters San Francisco. Emerson. Experian. [4] Brightidea’s products include. Harley-Davidson. and Pipeline.[1] Their Software-as-a-service platform supports collaboration and crowdsourced feedback for end-to-end tracking of the innovation process. [10] Products Innovation Suite [11] WebStorm [12] Switchboard [13] Pipeline [14] External links • Brightidea website [15] .[5] Founded in 1999.com http:/ / www. [8] SaveNapster. Cisco.[6] Their clients include: Hewlett-Packard. com/ Products Website Brightidea is a San Francisco-based company that provides on-demand Innovation management software. WebStorm. Switchboard.com. a portal to crowdsource ideas around a business model was supported by Brightidea. [9] The CEO of Napster looked to the website for ideas on a business model around online music downloads.

0 is most likely named after Web 2.0 (BI 2. php?utm_campaign=CMSWire-Blog-Post-Public-Relations& utm_source=Pubic Relations) [2] Inc.[1] According to analytics expert Neil Raden. com/ cms/ enterprise-20/ brightidea-wants-to-be-salesforcecom-for-innovation-management-007568. which enables for a flexible. This change is partly due to the popularization of service-oriented architectures (SOA).0 (a focus on user empowerment and community collaboration. brightidea. which "will give way to context. bix [15] http:/ / www. and the Semantic Web.and browser-based approached to such data. com/ external/ readwriteweb/ 2009/ 01/ 26/ 26readwriteweb-web_tech_help_with_innovation_management. dynamic querying of real-time corporate data by employees. org/ 2009/ 09/ inside-ciscos-search-for-the-next-big-idea/ ar/ 1) [8] (http:/ / hbr. sometimes called "Web 3. cmswire. com/ blog/ greenfield/ three-tricks-to-innovation-management/ 641) [4] (http:/ / books. com/ books?id=1gwAAAAAMBAJ& pg=PA32& lpg=PA32& dq=icebox+ innovation+ contest+ sears& source=bl& ots=O2JRE897DY& sig=ulC87Tu-Lp9m_RO7LNSvfT0om3s& hl=en& ei=zfwsTLDrNoaUnQft4vX6AQ& sa=X& oi=book_result& ct=result& resnum=1& ved=0CBoQ6AEwAA) [5] NY Times (http:/ / www. html) [6] Brightidea | About Us (http:/ / www. google. bix) [7] Harvard Business Review (http:/ / hbr. technologies like RSS and the concept of mashups).0) is a term that refers to new tools and software for business intelligence. brightidea. com/ switchboard. bix [13] http:/ / www.Brightidea 37 References [1] (http:/ / www. html) [3] ZDNet (http:/ / www. com/ pipeline. com/ webstorm. that enable. highbeam. BI 2. org/ 2009/ 09/ inside-ciscos-search-for-the-next-big-idea/ ar/ 1) [9] (http:/ / www. Magazine (http:/ / www. com/ magazine/ 20100201/ rounding-up-staff-ideas. composable and adaptive middleware. among other things.0 also implies a move away from the standard data warehouse that business intelligence tools have used. bix [12] http:/ / www. such as benchmarking type information. as opposed to the proprietary querying tools that had characterized previous business intelligence software.0 Business Intelligence 2. Business Intelligence 2. html) [11] http:/ / www.0" (semantic integration through shared ontologies to enable easier exchange of data)." . php/ 459941) [10] (http:/ / www. com/ products. com/ Business Intelligence 2. nytimes. contingency and the need to relate [2] information quickly from many sources. inc. Also. zdnet. and a more web. bix [14] http:/ / www. brightidea. com/ bus-news/ article. open standards for exchanging data such as XBRL (Extensible Business Reporting Language) and various Semantic Web ontologies enable using data external to an organization. brightidea.0. internetnews. brightidea. beginning in the mid-2000s. com/ doc/ 1G1-66575000. brightidea. although it takes elements from both Web 2. com/ about-us.

3. Similarly. blogs etc. line. 5. Exceptions. generate word clouds that provide a visualization of the “vibe” or sentiment of the business. Visualizing data and complex relationships will be easier and more intuitive models of info-graphics will become mainstream. Tags and users comments. status about the business. interpretations) to my personal page (things I have discovered. and “rate or report a problem” will reside alongside the data. Our ability to test a hypothesis will be integrated into our decision support systems. for example. “become a follower” of the metric. The future of BI 2. Furthermore. Succinct explanation of the state of the business. Decisions. comments. the data will tell you where it is going wrong and why. data and reports will incorporate narrative context information supplied by users. requests for information.0 38 Lessons from social media According to president and CEO Greg Nelson. we explore it.0 In his 2010 white paper he concludes the following: 1. He lists. The ability to detect complex patterns in data through automated analytic routines or intelligent helper models will be built into analytic applications. Continuous flow of information. Say.) From Twitter the following can be learned: Real-time. 4. complex event processing. data points and graphs annotated with descriptive insight directly along side the results.0 According to president and CEO Greg Nelson the future of BI will see a great change when it comes to BI 2. in the white paper Business Intelligence 2. widget. continuous flow of decisions. Reports or data updates could be delivered via RSS feed. such as Twitter. provide supporting information. When you see something wrong. From RSS the following can be learned: Commentary should be available as an RSS feed. BI 2. and design an intervention to deal with it. cell. Finding information will be easier and search results will provide context so that we know when we have the right results. lessons and opportunities that BI can learn from social media[4] .Business Intelligence 2. column. graphics. alerts and notifications will be based on dynamic business rules that learn about your business and what you are interested in. 2. People will be able to directly act on information.0 has a lot to learn from social media. Interactions with operational systems. Users will have the ability to tag specific data elements at various levels (page. Anyone . the tools will learn what visualizations work best for you and your environment. “start a discussion”. some aspect of the data presentation – row. Platform evolves through unplanned usage/organic evolution of capabilities. Data will have a more direct linkage with action. Tools will have the ability to create graphic representations of the data based on what it “sees” and displays the best visual display given what it has. We will be able to tag interventions or events that have happened and have that appear in the context of the reporting of the data so that over time our collective knowledge about the world will be captured along side the data and artifacts. From blogs the following can be learned: Information can be interpreted and informally published to a group of interested parties. Lessons and opportunities: From Facebook the following can be learned: Destination naturally forces people to login and participate. 7. Submit note-worthy information (anything on the web you think is newsworthy) – associate it with data or objects. we understand its root cause.0: Are we there yet? [3]. we see something in the data. Facebook. Provides environment for developers to create their own applications. Search commentary. For example. point) or an abstract interpretation of the results. Post things of interest (reports. 8. Business decisions shall be monitored so that interventions and our hypotheses about business tactics will be tagged in the context of the data that measures its effect. facts and context will be developed through crowdsourcing. 6.

com/data-management/showArticle.johnseelybrown. "Business Intelligence und das Semantic Web (in German)" (http://www.pdf). www.com/resources/papers/ proceedings10/040-2010. Linkages with unstructured contents such as documents.cioinsight.nsf/21ef2ef086df4793c12569eb00586838/bdde6372fb162452c125709a003d9841/).com.w3.pdf). jhtml?articleID=171000640). Tony (2008). wallstreetandtech. Lars (2005).jhtml?articleID=208700210&pgno=2). com/ showArticle. "Business Intelligence 2.html)] Perspective"]. "Linked Data" (http://www. . process and business event monitoring will allow streamlined operational processes (Business Process Engineering.com/c/a/Trends/ The-Forecast-for-Cloud-Computing/). . cioinsight.0: Are we there yet?" [5]. "The Agile Dance of Architectures – Reframing IT Enabled Business Opportunity" (http://www.html?page=1).maia-intelligence. "BI 2.0: Simpler. "Semantic Wikis and Disaster Relief Operations" (http://www. • Kontzer. SAS Global Forum 2010. "Business Intelligence 2. who will add these functions to their Business Intelligence applications and when? And do we need a paradigm shift to make it happen? References [1] Raden.com.com.[[MAIA Intelligence (http://www.com.competence-site. Tim (2006). • Velez. Business Activity Monitoring. Greg (2010). de/wissensmanagement. intelligententerprise. • Nelson. discussions and commentary as well as a knowledge base of previously answered requests will be key to ensuring collective knowledge and collaboration.com/pub/a/2006/ 12/13/semantic-wikis-and-disaster-relief-operations. • Haynos. com/ showArticle.com/developerworks/grid/library/gr-soavirt/).0: Are we there yet?" (http:/ / support. com/ resources/ papers/ proceedings10/ 040-2010.com. Golda (2008).xml.com.competence-site. • Seely Brown. Soenke (2006). Related articles • Berners-Lee. Inevitable" (http:/ / www. xml. Business Rules Engineering) and learning models will be applied to organizational flow of data. Greg (2010).pdf). More Accessible. [5] http:/ / support.Business Intelligence 2. "Semantics Help Wall Street Cope With Data Overload" (http://www. Sanjay (2008).com. johnseelybrown. sas. www. intelligententerprise. ibm. johnseelybrown. "Perspectives on grid: Virtualization as a foundation for SOA environments" (http://www. pdf • Seely Brown. "The Forecast for Cloud Computing" (http://www. • Ziesche. Neil (2005). "Start Making Sense: Get From Data To Semantic Integration" (http:/ / www. 39 Challenges The question is.com.johnseelybrown. "Break On Through to the Other Side: A Missing Link in Redefining the Enterprise" (http://www. 9.sas. John (2006). intelligententerprise. Matt (2006). . John (2006). • Ludwig.html). 10. SAS Global Forum 2010. pdf). Technical.com/paper_breakonthrough. • Mehta. • Seely Brown.maia-intelligence. com/paper_servicegrid. "Business Intelligence 2. w3c. Neil (2007). [3] http:/ / Business%20Intelligence%202.de. "Business Intelligence 2.com. 0:%20Are%20we%20there%20yet? • Nelson.com/Articles/ BI-2-Technology. [2] Raden. John (2006).wallstreetandtech. SAS Global Forum 2010.johnhagel.org.org/DesignIssues/LinkedData.com/paper_agiledance.0: Are we there yet?" (http://support. johnseelybrown.0 Technology . .0 looking at the same data will see that context when viewed. com/ resources/ papers/ proceedings10/ 040-2010. IBM developerWorks.pdf). sas. "Service Grids: The Missing Link in Web Services" (http://www.* Nelson. jhtml?articleID=197002610). Greg (2010). intelligententerprise.

People • Don Tapscott • David Weinberger .sas.0: Are we there yet?" (http://support.Business Intelligence 2. "Web mashups put transparency to the test" (http://fcw.whoiswho.de. Greg (2010). Ulrike (2008).whoiswho. blog.de/stories/22598/). "Business Intelligence 2.com/resources/papers/ proceedings10/040-2010.aspx?sc_lang=en). Federal Computer Week. "Intrinsic Motivation Will Play a Major Role (Ulrike Reinhard spoke with John Seely Brown (JSP)" (http://blog. 40 Interviews • Reinhard. SAS Global Forum 2010.pdf).0 • Robinson. • Nelson.com/articles/2010/01/11/ feat-mashups-test-transparency. Brian (2010).

jp [2] http:/ / cacoo. Inc (http://nulab. References [1] http:/ / www. TechCrunch. com/ 2010/ 04/ 06/ cacoo-lets-multiple-users-create-designs-collaboratively-and-in-real-time/ ). "Cacoo Lets Multiple Users Create Designs Collaboratively And In Real-time" (http:/ / techcrunch. Japan based Nulab Inc. mind maps.com/) • Nulab. UML diagrams and others.[3] Diagrams created using Cacoo can be linked-to directly from websites and web applications. . Cacoo features a large stencil set that allows users to create site maps. com [3] Serkan Toto (6 April 2010).Cacoo 41 Cacoo Cacoo Developer(s) Nulab [1] Type License Website Diagramming software Free & Paid Subscriptions Cacoo website [2] Cacoo is an Adobe Flash-based real-time collaborative diagramming application created by the Fukuoka. nulab. co. External links • cacoo. network diagrams.co. flowcharts. When an update is made to the diagram. any linked images are also updated. wireframes.jp/) .com (http://www.cacoo.

Sourcefire. HP-UX. BSD. scanning a file and identifying a Trojan from the command-line. including viruses. One of its main uses is on mail servers as a server-side email virus scanner. a maker of intrusion detection products and the owner of Snort. The application was developed for Unix and has third party versions available for AIX.[3] [4] Both ClamAV and its updates are made available free of charge. cross-platform antivirus software tool-kit able to detect many types of malicious software. announced on 17 August 2007 that it had acquired the trademarks and copyrights to ClamAV from five key developers.net www.96 ClamAV builds and runs on Microsoft Windows. Developer(s) Stable release Preview release Operating system Type License Website Tomasz Kojm 0. running a definition update.97 [2] [1] / February 7. 2011 Cross-platform Antivirus software GNU General Public License [www. Linux.[5] .Clam AntiVirus 42 Clam AntiVirus Clam AntiVirus Clam AV 0.19 / January 25. 2011 2.net] Clam AntiVirus (ClamAV) is a free.clamav. Mac OS X.0. As of version 0. OpenVMS. OSF (Tru64) and Solaris.clamav.96.

On Linux and BSD desktops ClamAV provides on-demand scanning of individual files. In 2010 Shadowserver tested over 22 million samples against ClamAV and numerous other antivirus products. rootkits: very poor. Another program which uses the ClamAV engine. Cabinet. OLE2. servicing requests to scan files sent from other processes. It also supports many document formats.[7] ClamAV is currently tested daily in comparative tests against other antivirus products on Shadowserver. Out of the 22 million samples tested ClamAV scored 76. On Linux servers ClamAV can be run in daemon mode. including Microsoft Office.[3] [6] Effectiveness ClamAV was included in comparative tests against other antivirus products. Petite.Clam AntiVirus 43 Features ClamAV includes a number of utilities: a command-line scanner. HTML. a higher rating than some much more established competitors. RAR. Upack and obfuscated with SUE. has an add-on called Copfilter which scans incoming packets for malicious data). . most mail file formats. or packets of data passing through a proxy server (IPCop.[9] Additionally. false positives: poor.106 virus signatures. running on an anti-virus engine from a shared library. Gzip.[8] Platforms Linux. BinHex. BSD ClamAV is available for Linux and BSD-based operating systems. CHM. Tar. ELF executables and Portable Executable (PE) files compressed with UPX. SIS formats. It is used within the operating system's email service. FSG. A graphical user interface is available in the form of ClamXav. MEW. NsPack. Rich Text Format (RTF) and Portable Document Format (PDF). directories or the whole PC. Y0da Cryptor.[3] In most cases it is available through the distribution's repositories for installation. Fink and MacPorts have ported ClamAV to the platform too. automatic database updater and a scalable multi-threaded daemon. wwpack32.64% ranking 9 out of 19. Counteragent scans emails for viruses using ClamAV and also optionally provides spam filtering through SpamAssassin.[3] The ClamAV virus database is updated several times each day and as of 21 August 2010 contained 818. In the 2008 AV-Test it rated: on-demand: very poor. is Counteragent. Bzip2. These can include mail exchange programs. on-access: poor. response time: very good. on Mac OS X.[3] Mac OS X Apple Mac OS X Server has included ClamAV since version 10.4. Working alongside the Eudora Internet Mail Server program. files on Samba shares. for example.[3] The application also features a Milter interface for sendmail and on-demand scanning. It has support for Zip.

which reduces the use of local PC memory.Clam AntiVirus 44 OpenVMS ClamAV for OpenVMS is available for DEC Alpha and Itanium platforms.[16] ClamTk 4. project is named for the Tk libraries that were used when it began[12] [13] • KlamAV for KDE[14] • Mac OS X • wbmclamav is a webmin module to manage Clam AntiVirus[15] • ClamXav is a freeware port which includes a graphical user interfaces and has a "sentry" service which can watch for changes or new files in many cases. a number of third-party developers have written GUIs for the application for various platforms and uses.[10] Windows ClamAV for Windows is a joint project of ClamAV and Immunet which provides support for Windows XP. Unlike ClamWin it includes on-access scanning accomplished through cloud computing. • Microsoft Windows • ClamWin • CS Antivirus[17] • Graugon AntiVirus[17] . The build process is simple and provides basic functionality. These include: • Linux • ClamTk using gtk2-perl. are updated regularly. and 7.[11] Graphical interfaces Since ClamAV does not include a graphical user interface (GUI) but instead is run from the command line. However. with sometimes up to a year between updates. There is also an update and scanning scheduler through a cron job facilitated by the graphical interface.04 Jaunty Jackalope • Tiger Cache Cleaner is shareware software which installs and presents a graphic interface for using ClamAV to scan for viruses. including: library. clamd daemon and freshclam for update. Unix.08 running on Ubuntu 9. or Windows. ClamXav can detect malware specific to Mac OS X. but malware definitions for Mac OS X are updated less often. clamscan utility. the ClamXav application and the ClamAV engine. Vista. and provides other unrelated functions.

org/ 2007/ 08/ 17/ sourcefire-acquires-clamav/ ). pcmag. 2005-08-19. org/ clamav/ ). [14] KlamAV F. [4] ClamAV (2007). Retrieved 2008-02-12. Retrieved 2008-12-25. Git. org/ wiki/ pmwiki. Firefox Addons. ClamAV.com (undated). Retrieved 2011-02-09. . "ClamAV Packages and Ports" (http:/ / www. (May 2006). clamav. php/ Stats/ VirusYearlyStats). [16] ClamXav. "ClamXav.com" (http:/ / www. . dyndns. . mozilla. . net/ README). shadowserver. clamav. "Team Members" (http:/ / www.[24] Trend Micro claims that Barracuda's utilization of ClamAV infringes on a software patent for filtering viruses on an Internet gateway. com/ securitywatch/ Results-2008q1. [12] Mauroni. net/ ). org/ en-US/ firefox/ addon/ fireclam/ ). [6] ClamAV (August 2010). Retrieved 2008-12-25. clamav. 2009-03-23. shtml). . & #32. sourceforge. Retrieved 2010-11-09. [17] "CS Anti-Virus description" (http:/ / www. "ClamXAV. automatic updates. clamav. [9] ClamXav. [10] Chupahin. clamav.h=19a4d3cd13f320e3b45e5b40307a32725e7871ed). and an add-in for Microsoft Outlook. Features include on-demand (user started) scanning. sourceforge. htm). Retrieved 2008-12-31.mozdev. clamxav. sourceforge. git. . . Retrieved 2010-08-21.[20] [21] [22] [23] ClamWin running on Windows XP Patent lawsuit Barracuda Networks is being sued by Trend Micro as of 2008 for its distribution of ClamAV as part of a security package.[25] Barracuda Networks counter-sued with IBM obtained patents in July of 2008. net/ about/ team/ ). softpedia. . [19] "ClamWin Antivirus Glue for Firefox" (https:/ / addons. net/ about). shadowserver. org/ ). clamav. Examples are Clam Sentinel and the free software called Winpooch. net/ lang/ en/ about/ win32/ ). Retrieved 2010-11-09. 2007-09-17. . [7] "Anti-virus comparison test of current anti-malware products. "ClamTk README" (http:/ / clamtk. AV-Test GmbH. . Dave (October 2008). .Clam AntiVirus 45 ClamWin ClamWin is a graphical user interface front end for ClamAV for Microsoft Windows built by ClamWin Pty Ltd. Plugins for Mozilla Firefox which use ClamWin to scan downloaded [18] [19] Several other extensions allow users to files are also available. Firefox Addons. . Retrieved 2009-11-02. . "ClamAV for Windows" (http:/ / www.git / commit" (http:/ / git. http:/ / www. com/ ).com. Softpedia. net/ gitweb?p=clamav-devel. Retrieved 2008-04-15. [3] ClamAV (2007). "Clam AntiVirus OpenVMS Project News" (http:/ / clamav.org. To provide on-access scanning (scan when a file is read or written).Main Page" (http:/ / klamav. [8] "ShadowServer Yearly Stats" (http:/ / www. . . Retrieved 2008-12-30. net/ ).net. Retrieved 24 April 2010. [2] "projects / clamav-devel. [5] "Sourcefire acquires ClamAV" (http:/ / www.2011-01-01. The free software community has responded in part by calling for a boycott against Trend Micro. [13] Mauroni. libre-entreprise. 2011-02-07.com (November 2008). Dave (December 2008). clamav. [20] "Download Scan" (http:/ / downloadstatusbar. Retrieved 2008-12-26. org. 2008-01-22. Alexey (December 2008). . net/ download/ packages/ ).clamav. Downloadstatusbar. scan scheduling. "ClamTk Virus Scanner" (http:/ / clamtk. . labs. Retrieved 2009-01-24. process downloaded files with any software and scan the files with ClamWin. The boycott has been endorsed by the Free Software Foundation. Q1/2008" (http:/ / blogs. net/ ). Retrieved 2011-03-22. Retrieved 2008-12-25. "Latest Stable Release" (http:/ / www. . "About ClamAV" (http:/ / www.com" (http:/ / www. com/ ).[26] References [1] ClamAV (2007). org/ en-US/ firefox/ addon/ 771). "KlamAV . additional software must be used. org/ downscan/ ). mozdev. . context menu integration to Explorer. clamxav. . [11] ClamAV (April 2010). mozilla. . [18] "FireClam: Use ClamAV to scan Firefox downloads for viruses" (https:/ / addons. Retrieved 2008-02-12. Retrieved 2008-12-25. [15] "wbmclamav project" (http:/ / wbmclamav. com/ get/ Antivirus/ CS-Anti-Virus. Retrieved 2008-12-25.a=commit.

Retrieved 2008-02-12. ars 46 Further reading • An interview with ClamAV founder Tomasz Kojm (http://www. clamwin. 2008-02-11. . org/ blogs/ community/ boycottTrendMicro. 2008-02-11. "About ClamWin Free Antivirus" (http:/ / www. com/ content/ view/ 71/ 1/ ). . org/ en-US/ firefox/ addon/ download-statusbar/ ) [22] "Safe Download" (http:/ / extensions. [25] "Boycott Trend Micro" (http:/ / www.clamav. fsf. html). com/ open-source/ news/ 2008/ 07/ barracuda-bites-back-at-trend-micro-in-clamav-patent-lawsuit. [26] http:/ / arstechnica. Linux. linux. Retrieved 2009-03-13.com/) .com. . geckozone. Retrieved 2010-11-09.Clam AntiVirus [21] Download Statusbar (https:/ / addons.geckozone. [23] ClamWin Pty Ltd (2009). Retrieved 2008-02-12. . leads to boycott" (http:/ / www. [24] "Trend Micro patent claim provokes FOSS community. Free Software Foundation. Extensions. org/ SafeDownload). com/ feature/ 126851). mozilla.sourcefire.net) • Sourcefire website (http://www.emailbattles.com/archive/battles/ virus_aabejfhaib_ag/) External links • Official website (http://www.org.

The CloudMe service includes several web-based applications. It is accessible from both desktop operating systems and mobile operating systems using WebDAV. a Swedish company. the service is provided in a free version (3 GB storage). CloudMe Social community. Sweden Key people Website Daniel Arthursson. like an operating system running in the cloud with an AJAX-based remote web desktop. The CloudMe service is powered by Xcerion XML Internet OS/3 (XIOS). photo editor. History Xcerion was founded by Daniel Arthursson in November 2001. Artifacts of CloudMe are. Cloud Drive. Today CloudMe is a consumer service. file sharing. webmail. . The desktop and its applications are translated by its users to 30 languages. In June 2010 a mobile version for iPhone and Android web browsers was released. expanding mobile access beyond WebDAV. The CloudMe service is owned and developed by Xcerion. and a premium version without advertisements and 100 GB storage. and open server API for developers.com [3] CloudMe (formerly icloud) is an online computer. including an integrated office suite. which initially was developed to be a user interface on top of an enterprise Service-oriented architecture with XML Web Services and a rapid development tool for rich SaaS applications. instant messenger and IDE. Users can also add new applications through a feature known as the "Marketplace". The CloudMe cloud computing service was launched in public beta in April 2009 and in December 2009 the premium version with 100 GB storage was launched.[4] Using a SaaS model. media player.33 Kobe Type Website Web application CloudMe website [1] [2] CloudMe social Xcerion AB Type Founded Private 2001 Headquarters Linköping. Features CloudMe features a cloud-based storage with a desktop-like remote management interface. Desktop. calendar software. a model often called freemium. CloudMe is compatible with a variety of web browsers like Internet Explorer. CEO xcerion. Firefox and Google Chrome.CloudMe 47 CloudMe CloudMe Developer(s) Xcerion AB Stable release 3.

com Storage Newsletter . com/ http:/ / my. storagenewsletter. com/ http:/ / xcerion. cloudme.com/) . com/ news/ security/ icloud-premium-iphone) External links • CloudMe (http://www. cloudme.cloudme.CloudMe 48 References [1] [2] [3] [4] http:/ / www.Swedish Start-Up Xcerion Offering 100GB Online for iPhone (http:/ / www.

a management console and the Monterey management and network nodes which run the mobile application logic External links • Cloudsoft Corp Web Site [2] • Cloudsoft Monterey [3] on Twitter References [1] http:/ / www. OS X. Windows Equinox (OSGi) Cloud computing Proprietary /developers/ [1] Cloudsoft Monterey is platform as a service (PaaS) software developed by Cloudsoft Corp to provide Intelligent Application Mobility across multiple Cloud computing environments.2.0 / 2 May 2011 Java. Groovy Linux. It currently supports vCloud. com/ [3] http:/ / twitter. com/ cloudsoft .Cloudsoft Monterey 49 Cloudsoft Monterey Cloudsoft Monterey Intelligent Application Mobility Developer(s) Initial release Stable release Written in Operating system Platform Type License Website Cloudsoft Corp 2009 3. cloudsoftcorp. The main components are an Eclipse based development studio tool and plugin for developers. Amazon EC2 and GoGrid as well as private clouds using the jclouds Cloud API. The application is written in Java using the Equinox OSGi framework with configuration DSLs written Groovy. cloudsoftcorp. com/ developers/ [2] http:/ / www.

ASUS WebStorage OTP Authentication provides double protection for all personal data stored in the cloud service. Japanese. This allows ASUS WebStorage subscribers access to their account anywhere on the go without the risk of exposing their personal data to hackers. every user can gain up to 10GB free space by referring ASUS WebStorage to others. it reaches four million users and gets ISO 27001 certification in February. For non-ASUS users.(A member of ASUS Group). sync. and Eee Box). Started in 2010. It is now preloaded on ASUS NB. According to its news release. Pad. Functionality • • • • • Online backup File Sync Access files from any internet-connected device Share One Time Password(OTP)(paid) In order to enhance data protection for subscribers. Eee PC. September 2008 Development status Active Operating system Available in Type License Website Cross-platform English. and share files across PC. asuswebstorage. . Italian. com/ ASUS WebStorage ASUS WebStorage. French. Inc. Spanish. 2011.Motherboard and Eee product lines(Eee Pad. and Smartphone. Eee Top. Russian. Portuguese. Korean Remote backup service Closed source (Windows & Linux ) http:/ / www.ASUS WebStorage 50 ASUS WebStorage ASUS WebStorage Developer(s) Initial release eCareme. German. ASUS WebStorage launches ASUS WebStorage One Time Password Authentication (ASUS WebStorage OTP Authentication) to provide users with advanced online security protection. it offers 2GB free space of online storage. By adding a dynamic security code to the original user password. Chinese. Inc. is a cloud application service that enables users to backup. operated by eCareme Technologies.

asuswebstorage. government to protect classified information. com/ [2] http:/ / blog. ASUS WebStorage uses AES to guarantee users’ data confidentiality.S. com/ [3] http:/ / forum. asuswebstorage. Similar Services • • • • • • • • ADrive Dropbox Mozy SugarSync Syncplicity Ubuntu One Windows Live Mesh Windows Live SkyDrive External links • Official website [1] • ASUS WebStorage Blog [2] • ASUS WebStorage Forum [3] References [1] http:/ / www.ASUS WebStorage 51 Security • Data Encryption (AES) Advanced Encryption Standard (AES) was established by National Institute of Standards and Technology (NIST) and adopted by the U. com/ . asuswebstorage.

He says that existing services at the time "suffered problems with Internet latency.[7] Dropbox officially launched at 2008's TechCrunch50.[14] . Japanese (beta). Inc. including versions for Microsoft Windows. There are a total of 10 clients. Dropbox uses the freemium financial model and its free service provides [10] The service's 2 GB of free online storage. an annual technology conference. Windows Phone 7. Ubuntu One. September 2008 (May 4. Users who refer Dropbox to others can gain up to 8 GB of free storage. [11] [12] major competitors include Box.Dropbox (service) 52 Dropbox (service) Dropbox Developer(s) Initial release Stable release Preview release Dropbox. bugs.[9] as well as versions for mobile devices. German (beta). GPLv2 open source (Linux nautilus) [6] Type License Website Dropbox is a Web-based file hosting service operated by Dropbox. Mozy. SugarSync. 2011 [ +/− [1] ) [ +/− [2] ] [3] ] Development status Active Written in Operating system Available in [4] Python Cross-platform English. ZumoDrive and SpiderOak. [5] French (beta) Online backup service Closed source (Windows & Mac clients and Linux dropbox daemon). and a web-based client for when no local client is installed.[8] In comparison to similar services. iPad and BlackBerry. in 2007. that uses cloud computing to enable users to store and share files and folders with others across the Internet using file synchronization. Inc. Inc. or just made me think too much. Dropbox offers a relatively large number of user clients across a variety of desktop and mobile operating systems.[13] Houston founded Dropbox. and shortly thereafter secured seed funding from Y Combinator. each with varying options. founder Drew Houston conceived the idea after repeatedly forgetting his USB drive while he was a student at MIT.net. large files. Mac OS X. Spanish (beta). It was founded in 2007 by Drew Houston and Arash Ferdowsi as a Y Combinator startup. and Linux (official and unofficial). History According to Dropbox. but then realized that it could benefit others with the same problem. such as Android. iPhone.[7] There are both free and paid services." He began making something for himself.

Accel Partners. from the domain squatter its ownership was under. enabling more than one person to edit and re-post files without complications of losing its previous form.[15] Starting in mid-2009. it can be an alternative to couriering physical removable media. as Senior Vice President of Marketing and Sales. and as a free Web hosting service.[25] To prevent free users (who get 2 GB of free storage) from creating multiple free accounts. It supports revision history. Dropbox has attempted to squash this project by requesting its suspension where it was being hosted. and other traditional forms of file transfer. and Amidzad.[20] [21] Dropbox's version control also helps users know the history of a file they may be currently working on..[24] Though the desktop client has no restriction on individual file size. though Houston has stated that Dropbox may switch to a different storage provider at some point in the future. and is funded by Sequoia Capital. An open source tool called Dropship provides unauthenticated access to Dropbox-hosted files by using the Dropbox API to access files by their hash.[26] Dropbox uses Amazon's S3 storage system to store the files[27] and SoftLayer Technologies for its backend infrastructure. There is also a web services and browser extensions called cloudHQ for Dropbox[38] which allows Dropbox users to synchronize Google Docs with files in Dropbox storage and also to edit Dropbox documents in the browser. A paid option for unlimited version history called "Pack-Rat" is available.[15] Dropbox is based in San Francisco. mostly created by the Dropbox community. There are also a number of client applications for operating systems that Dropbox does not officially support.[14] In 2009 Dropbox hired Adam Gross.[39] . Dropbox only uploads the pieces of the file that are changed when syncing. such as Maemo and Symbian. using Dropbox to sync IM chat logs. files uploaded via the web site are limited to a maximum of 300 MB per file. and by issuing a fake DMCA takedown notice.[28] It also uses SSL transfers for synchronization and stores the data via AES-256 encryption. a Lean Startup technique. password management.[17] Users may also upload files manually through a web browser. remote application launching and system monitoring. when they acquired their current domain.Dropbox (service) Due to trademark disputes between Evenflow (Dropbox's parent company) and Proxy.com". These include: sending files to a Dropbox via Gmail.[16] 53 Functionality The Dropbox client enables users to drop any file into a designated folder that is then synced with Dropbox's Internet service and to any other of the user's computers and devices with the Dropbox client. so files deleted from the Dropbox folder may be recovered from any of the synced computers. BitTorrent management. a former Salesforce veteran. To conserve bandwidth and time. Dropbox includes the content of shared folders when totaling the amount of space used on the account.[29] Power users have devised a number of innovative uses for and mash-ups of the technology that expand Dropbox' functionality. such as FTP and e-mail attachments.[19] While Dropbox functions as a storage service. Dropbox's official domain name was actually "getdropbox. if a file in a user's Dropbox folder is changed. These addons are both in the form of web services such as SendToDropbox[36] (which allows users to email files to their Dropboxes) and desktop applications such as MacDropAny[37] (which allows users to sync any folder on their computer with Dropbox).[30] [31] [32] [33] [34] [35] Add-ons There are a large number of official and unofficial Dropbox addons that are available.[22] The version history is limited to 30 days. its focus is on synchronization and sharing. they began releasing new features gradually to help measure customer interest. Inc.com" until October 2009.[18] Through these usages. "dropbox.[7] In January 2010 Dropbox had more than 4 million users.[23] The version history is paired with the use of delta encoding technology.

Retrieved 2010-04-25. The New York Times. wikipedia." [13] Ying. The Dropbox Blog. Apple's iDisk. com/ ?p=23). Spanish. com/ topic.2011." [8] "Official Dropbox Pricing Page" (https:/ / www.000.1. [11] Purdy. ars). Lifehacker. Dropbox has reserved the right to delete or remove any file from users' accounts if it violates the DMCA. "Philosophy Helps Start-Ups Move Faster" (http:/ / online. social" (http:/ / arstechnica. com/ 5064688/ free-online-storage-feature+ by+ feature-comparison-chart).8. com/ 2009/ 10/ 13/ dropbox-acquires-the-domain-everyone-thought-it-had-dropbox-com/ ). Retrieved 2010-04-22. Box.03. . References [1] [2] [3] [4] Stable Release . being unable to sync files that are in use or locked (although this has been fixed in the 0. known as Dropship. "File sharing and synchronization service provider Dropbox this morning announced that it has passed the 4.[51] Criticism Dropbox has been criticized for not supporting the ability for users to use their own AES-256 keys.One Million Files Saved Every 15 Minutes" (http:/ / highscalability. and for the 2010 Mac Design Awards by Ars Technica. . . dropbox. . Macworld's 2009 Editor's Choice Award. "As a quick primer.x series of clients).net is fundamentally similar to Dropbox. for the KDE desktop environment. Jon (2009-02-05). Retrieved 2010-04-22. German.31 . com/ 2010/ 01/ 20/ dropbox-4-million-user/ ). Retrieved 2010-04-22. French. [12] Chartier. [15] Wauters." [16] Tam...and 64-bit builds.[41] Reception Dropbox has been praised by many publications—including The Economist. . dropbox. wsj. org/ wiki/ Template%3Alatest_preview_software_release%2Fdropbox?action=edit& preload=Template:LSR/ syntax "6 Lessons From Dropbox . dropbox. html). "Dropbox Announces 4 Million Users. Retrieved 2010-04-26. "Meet the Team! (Part 1)" (http:/ / blog. The Dropbox Blog. French (http:/ / forums. dropbox. [9] Official clients include 32.1. Retrieved 25. html). [5] Web Beta for Japanese. com/ blog/ 2011/ 3/ 14/ 6-lessons-from-dropbox-one-million-files-saved-every-15-minu. Hires A VP From Salesforce" (http:/ / techcrunch. . Wall Street Journal.[50] Drew Houston of Dropbox was called the best young tech entrepreneur by Business Week. Japanese support (http:/ / forums. dropbox. TechCrunch. wikipedia. Retrieved 2011-03-03. and it has been nominated for a 2010 Webby Award. has since been mirrored widely[56] . Inc. and defamatory content. and received seed funding from Y Combinator. com/ help/ 54). "Dropbox Acquires The Domain Everyone Thought It Had: Dropbox. . PC Magazine. Dropbox. and a wealth of online file storage competitors.com" (http:/ / techcrunch. Pui-Wing (2010-05-20).net takes online file storage collaborative. racist. Kevin (2008-10-17). com/ web/ news/ 2009/ 02/ boxnet-takes-online-file-storage-collaborative-social. dropbox. Robin (2010-01-20).Dropbox (service) 54 Copyright issues Dropbox has agreed to abide by the DMCA copyright guidelines and therefore it has dissuaded its users from uploading copyrighted content to Dropbox's servers. including the Crunchie Award in 2009 for Best Internet Application. Windows Live SkyDrive. Inc. . Dropbox. German. . Jason (2009-10-13). Retrieved 2010-04-26. dropbox.[40] Dropbox also dissuades its users from uploading pornographic. Ars Technica. com/ article/ NA_WSJ_PUB:SB10001424052748704635204575242543105830072. org/ wiki/ Template%3Alatest_stable_software_release%2Fdropbox?action=edit& preload=Template:LSR/ syntax http:/ / en. TechCrunch.[53] Dropbox was also criticized widely for their use of a fake DMCA takedown notice in an attempt to kill off an open source software project that took advantage of security flaws in their API. com/ pricing). David (2009-02-05).[52] and for automatically signing in. php?id=36538) http:/ / en.[46] [47] [48] [49] Dropbox has been called one of the 20 best startups of Silicon Valley. Retrieved 2010-04-24. [10] "How do I earn bonus space for referring friends to Dropbox?" (https:/ / www. .[42] [43] [44] [45] It has also received several awards.000 user milestone. . [14] Kincaid. com/ [7] "About Dropbox" (https:/ / www. php?id=28976) [6] https:/ / www. and The Washington Post—for its simple design and ease of use. "Free Online Storage Feature-by-Feature Comparison Chart" (http:/ / lifehacker. com/ about).[54] [55] The software. "Dropbox was founded by Drew Houston and Arash Ferdowsi in 2007. "Box. and unofficial include the open source KDropbox.Spanish. com/ topic. Retrieved 2010-09-06.

. . com/ article/ 144949-2/ 2009/ 12/ editorschoice2009. [44] Dunn. html). com/ tag/ dropbox-review-invites-and-7-questions-with-the-founder/ ). . Dropbox. . "Files uploaded to Dropbox via the desktop application have no file size limit." [41] "Dropbox Terms of Service" (http:/ / www. makeuseof. and will build our own store in addition. [37] "DropboxAddons/MacDropAny . com/ news.2343861. . Macworld. com/ 2011/ 04/ 25/ dropbox-attempts-to-kill-open-source-project/ ).com. we compare the new file to the previous version and only send the piece of the file that changed. The Washington Post. pcworld. . com/ help/ 113). Retrieved 9 February 2010. There is. Retrieved 2010-04-26. . dropbox. com/ DropboxAddons/ MacDropAny). com/ terms#terms). Anne (2009-01-18).. . [18] Scott Dunn. LifeHacker. badlanguage. 2009-12-10. com/ article/ features/ 15_things_you_have_know_about_dropbox?page=0. macworld. dropbox. html). . Dropbox FAQ. [38] "cloudHQ for Dropbox . Retrieved 2011-05-16. html). Retrieved 2010-05-27. "Digital Storage Options for Workers on the Go" (http:/ / www. com/ 5541713/ use-dropbox-to-monitor-your-computer-remotely). dropbox. "How Dropbox ended my search for seamless sync on Linux" (http:/ / arstechnica. . LifeHacker. StoreCrowd. com/ 2010/ 01/ 08/ crunchies-winner/ ). The New York Times." [29] "Dropbox Features" (http:/ / www.2817. com/ features). ." [26] "Will joining someone else's shared folder use my quota?" (https:/ / www. [32] Pash. Retrieved 2009-02-13. dropbox. [27] "Where are my files stored?" (https:/ / www." [28] Drager. TechCrunch. Retrieved 2008-09-24. [22] Jason Snell. Retrieved 2010-04-26. "We may not be on s3 forever. [43] Eisenberg. Dropbox. Retrieved 2010-04-15. dropbox. "Use Dropbox to Share and Host Your Web Site" (http:/ / lifehacker. in its sole discretion. . Dropbox. Dropbox. it deems appropriate. Retrieved 2010-05-27. com/ 397778/ dropbox-syncs-and-backs-up-files-between-computers-instantaneously). . Erica (2010-05-18). com/ article2/ 0. html). Retrieved 2010-04-25. com/ blog/ dropbox-hacks/ ). [21] Adam Pash.. "Throw your stuff in Dropbox" (http:/ / www. . "How to Use Dropbox as the Ultimate Password Syncer" (http:/ / lifehacker. com/ 5547714/ launch-applications-remotely-with-dropbox-and-autohotkey). Inc. .Dropbox Wiki" (http:/ / wiki. Retrieved 2010-04-25. MakeUseOf. Dropbox FAQ. "Dropbox File Sync Service" (http:/ / www. Dropbox FAQ. [35] tehdavid (2010-04-30). but for now this lets us focus on both the client software and the performance of the layer we’ve developed on top of s3.00. Retrieved 2011-05-16. Adam (2008-10-14). and 7 Questions with the Founder" (http:/ / www. "Congratulations Crunchies Winners! Facebook Takes Best Overall For The Hat Trick" (http:/ / techcrunch. Retrieved 2010-04-15. . [19] "writing tools dropbox" (http:/ / www. [36] "Send to Dropbox" (http:/ / sendtodropbox. Retrieved 2008-09-22. html). Retrieved 2010-05-07. "Use Dropbox to Monitor Your Computer Remotely" (http:/ / lifehacker. Edward (2009-03-25). retrieved 2011-04-27 [40] "Dropbox DMCA Policy" (http:/ / www. [39] Dropbox tries to kill Open Source Project (http:/ / razorfast. Retrieved 2010-01-01. Dropbox.. [45] Mendelson. "DropBox : Review. com/ help/ 5). badlanguage. Macworld. Retrieved 2010-04-15. LifeHacker. . [42] "There's room yet in the cloud" (http:/ / www. Scott (2008-08-01). economist. . com/ article/ 149058/ dropbox_file_sync_service.Dropbox (service) [17] Ryan Paul.. [23] "What is Pack-Rat?" (https:/ / www. a 300MB cap on files transferred via the website.3). Retrieved 2010-10-12. nytimes. [46] Kincaid. dropbox. getdropbox. . Retrieved 2009-10-24." [25] "Is there a limit or maximum to how big my files can be?" (https:/ / www. The Economist. Inc. . LifeHacker. net/ dropbox). [20] "Can I undelete files and recover old versions of files?" (https:/ / www. macworld. Inc. PC World. . [47] "25th annual Editors' Choice Awards: the complete list" (http:/ / www. [31] "15 Advanced Dropbox Hacks" (http:/ / storecrowd. com/ article/ 138810/ 2009/ 02/ mwvodcast93. com/ help/ 59). html). dropbox. [33] Gordon. com/ wp-dyn/ content/ article/ 2008/ 08/ 01/ AR2008080100260.. Retrieved 2011-05-16. Dropbox FAQ. net/ writing-tools-dropbox). including removal of the challenged content from the Site. Lifehacker. Retrieved 1 January 2010. Retrieved 2010-05-27. ars/ post/ 20080914-how-dropbox-ended-my-search-for-seamless-sync-on-linux.Integrate Dropbox and Google Docs" (http:/ / cloudHQ. . com/ blogs/ babbage/ 2010/ 08/ dropbox). "All files stored online by Dropbox are encrypted and kept securely on Amazon's Simple Storage Service (S3) in data centers located along the east coast of the United States. . . com/ help/ 7). 55 . com/ terms#dmca). . however. Retrieved 2010-05-27. Retrieved 2008-09-24. com/ ). Dropbox FAQ. Inc. August 24 2010. Retrieved 2010-04-25. "Launch Applications Remotely with Dropbox and AutoHotkey" (http:/ / lifehacker. dropbox. Dropbox. . "15 Hacks Every Dropbox User Should Know" (http:/ / www.net. Whitson (2010-05-25). Dropbox will take whatever action. "Before transferring a file. Retrieved 2010-04-15. com/ 5528104/ use-dropbox-to-share-and-host-your-web-site). Inc. . Jason (2010-01-08). Retrieved 2010-04-15. com/ help/ 11). PC World. . "Dropbox File Sync Service" (http:/ / www. Retrieved 2010-04-25.. [24] "Does Dropbox always upload/download the entire file any time a change is made?" (https:/ / www. Dropbox. [30] Alex Castle. "Dropbox Syncs and Backs Up Files Between Computers Instantaneously" (http:/ / lifehacker. Maximum PC. Invites. [34] Ho. dropbox. com/ 2009/ 01/ 18/ business/ 18novel. Dave (2010-03-17). washingtonpost. Inc. . . com/ 5063176/ how-to-use-dropbox-as-the-ultimate-password-syncer). "Upon receipt of Notice as described below. Ars Technica. pcmag. asp). "Dropbox" (http:/ / www. com/ help/ 8). maximumpc.

[51] "Drew Houston" (http:/ / images.90" (http:/ / forums. techdirt.Latest Forum Build . retrieved 2011-04-27 [55] Dropbox DMCA takedown (http:/ / www. com/ topic. dropbox. [52] "(7/22) . [53] "Thoughts on Dropbox" (http:/ / paulstamatiou. . theregister. Chris (2010-05-25). htm?chan=technology_special+ report+ --+ best+ young+ entrepreneurs_best+ young+ entrepreneurs). "Reader's Choice poll for 2010 Ars Design Awards: Mac OS X" (http:/ / arstechnica.8. businessinsider. webbyawards.uk. [50] "Silicon Valley Startups" (http:/ / www. com/ webbys/ current.co. co. Retrieved 2010-04-25. Retrieved 2010-04-15. Paul Stamatiou. retrieved 2011-04-27 56 External links • Official website (http://http://www. . . com/ apple/ news/ 2010/ 05/ readers-choice-poll-for-2010-ars-design-awardsmac-os-x. com/ articles/ 20110425/ 15541514030/ dropbox-tries-to-kill-off-open-source-project-with-dmca-takedown. retrieved 2011-04-27 [56] Dropbox Attempts to Kill Open Source Project (http:/ / razorfast. International Academy of Digital Arts and Sciences. Retrieved 2010-04-15. com/ hot-silicon-valley-startups-2010-3#dropbox-is-a-tool-that-helps-you-sync-your-files-across-all-the-computers-and-other-devices-2). [49] Foresman. Retrieved 2010-04-15. uk/ 2011/ 04/ 26/ dropbox_moves_to_squash_open_source_dropship_project/ Dropox) at theregister.com. php?id=22425).dropbox. php?season=14#webby_entry_web_services_applications). businessweek. . shtml) at techdirt. Retrieved 2010-05-27. Ars Technica. com/ ss/ 08/ 04/ 0418_youngtech_entp/ index_01. . com/ 2011/ 04/ 25/ dropbox-attempts-to-kill-open-source-project/ ). com/ thoughts-on-dropbox). ars).com/) .0. [54] Moves to Squash Open Source Project (http:/ / www. .Dropbox (service) [48] "14th Annual Webby Awards Nominees" (http:/ / www.

Proprietary Commercial Edition . java. subscription and notification The Client Communication Framework that expose the enriched services from the back-end applications to a number of mobile devices The system supports business systems such as IBM FileNet. IBM Websphere Commerce and Microsoft Sharepoint and clients such as Apple iPhone. System overview The system consists of a middleware and client connection kits for most common smart phones and tablet PC's. The product makes use of various standards (CMIS) Content Management Interoperability Services and can run both on-site as well as an on-demand service.g. Germany and in Kenner. . LA. Cloud Applications. USA. e. Alfresco. Document Management System. in the cloud computing platform from Amazon EC2. RIM BlackBerry.com [1] Website enprovia is a provider of mobile enterprise access software[2] [3] . iPad. The middleware is composed of four different layers: • • • • The Business Connectors that interface back-end applications with the Mobile Enabler The Cartridge Framework that provides additional business logic functionalities to enrich the back-end solution The Standard System Service providing services such as session management. providing access to existing document management systems. SaaS Edition .Enprovia 57 Enprovia enprovia Mobile Enabler overview Developer(s) Written in enprovia Software Engineering s. enprovia is a Slovak company with headquarters in Bratislava.r. The company also has offices in Huefingen. Slovakia.g.enprovia.Proprietary www. Google Android and Microsoft Phone 7[5] [6] [7] More information and a complete list of capabilities [8] are listed on the enprovia web site [1]. utilizing the companies main product. Content Management Systems. the Mobile Enabler[4] . which can be used for e.o. OSGi enabled Operating system Cross-platform Type License Mobile. ECM.

com/ firmengründung Mobile World Congress B2B Catalog.com/cms/ document-management/ document-mgt-rollup-emc-upgrades-captiva-justsystems-gets-3d-imaging-for-dita-authoring-010755. pdf Mobile Enabler used for mobile document access. slowakei. android. html References • Overview of Mobile Enabler by Digital Asset Management. ui42.com) .html) • Overview of mDMS using Mobile Enabler in CMS Critic (http://www. p. http:/ / itunes. documentmanagementnews. b2bmatchmaking. enprovia. html) Some apps on iTunes using the Mobile Enabler.cmswire. com Interview with CEO Bo Stahlbrandt by the Slovak e-magazine Slowakei.org. enprovia.technupower.php) • Information about mDMS using the Mobile Enabler from MobilAgile in France (http://mobilagile.enprovia. mdms Overview of supported devices in Slovak.uk/2011/ 02/04/mobile-integrate-with-dms’s-ecm’s-bpm’s-crm’s-e-commerce-and-social-network-services) • Review of Mobile Enabler by Technupower (http://www. com/ products/ mobile/ enabler/ index. UK (http://digitalassetmanagement. http:/ / mobile. com/ details?id=com.Enprovia 58 Notes [1] [2] [3] [4] [5] [6] [7] [8] http:/ / www.com) • enprovia Wiki (http://wiki. http:/ / www. com/ files/ catalogue_2011-02-02_17_42.com in German. enprovia. DocumentManagementNews. sk/ blog/ mobilna-aplikacia-ako-alternativa-k-mobilnemu-webu-nie. com/ the-news/ general-news/ 576-enprovia-allows-firms-to-mobilise-multiple-document-management-systems-with-mdms.com/ecm/ enp/enpindex. html?page_id=1651 http:/ / www.159. com/ us/ artist/ enprovia-software-engineering/ id347571845 Google app on Android Market using Mobile Enabler. apple.com (http:/ / www. https:/ / market.com/ enprovia-mobile-enabler-middleware-architecture-to-mobile-your-business-494.html) External links • enprovia Website (http://www.enprovia. http:/ / www.

2010. Picasa. makeuseof. co. making page layout and displaying graphics on products from Zazzle. Metro UK. [3] "Free Graphic Design & Painting Software" (http:/ / www. November 23. . December 3. online (web-based) graphic design software (DTP) and photo editor. using dingbat vector clipart. March 29. December 20. ilovefreesoftware. .fatpaint. 2010. Yahoo and Bing. Fatpaint is very light weight. such as iPhone cases. writing rich text. vector drawing and custom printed products.com (http://www. [2] "FatPaint: Free Online Drawing. I Love Free Software.Fatpaint 59 Fatpaint Fatpaint is a free. . MakeUseOf. metro. Pro Digital Tips. com/ free-graphic-design-painting-software-download-fatpaint-free/ ). prodigitaltips. The completed project can be saved on Fatpaint's server or your own computer. . drawing with vectors. after 5 years of development by danish/brazilian software developer Mario Gomes Cavalcanti.[1] [2] [3] [4] References [1] "Fatpaint: Advanced Image Editing. with integrated tools for painting and editing bitmap images and photos. Furthermore. html). [4] "www. html). 2011. images can directly be added to the project by searching on Wikimedia. Painting. It is all packed in a single 900 kilobyte Flash application. uk/ 2011/ 03/ 29/ 27. com/ 23/ articles/ fatpaint-free-online-drawing-painting-dtp-software. Fatpaint was launched in May 2010.com/) . sneakers and promotional products. These products can then be bought by the user or sold on the Zazzle marketplace. External links • Fatpaint. It is the first graphics application to integrate desktop publishing features with brush painting. t-shirts. 2010.com" (http:/ / e-edition. Vector & Paint Application" (http:/ / www. Google. com/ dir/ fatpaint-advanced-image-editing/ ). Flickr.fatpaint. and DTP Software" (http:/ / www.




dashboard view of fedena 2.0 Developer(s) Stable release Foradian Technologies 2.0 / 15th August 2010

Operating system Any (web based application) Platform Type License Website Ruby on Rails Student information system, ERP Apache License 2.0 www.projectfedena.org [1]

Fedena is an open source school management software developed on Ruby on Rails framework. It is a web 2.0 web application being developed by Foradian Technologies.

Developed on the Ruby on Rails frame work with MVC architecture. The application is composed of a basic module which satisfies all the necessary requirements of a simple SIS. There are lot of add on modules which can be installed easily to extend the power and usability.

Basic System Modules
The basic system of fedena contains modules related to Admission, Student Details, Manage Users, Manage News, Examination, Timetable and Attendance.



Add on Modules
Add on modules are being developed by fedena developers as well as contributors worldwide. It includes Finance, Human Resource, Hostel Management, Placement Management etc.

Value Added Services
The system also provides support to SMS services by integrating an SMS gateway. Also the fees and donations can be collected online by integrating a payment gateway.

Integration with other services
Development community is planning integration with the opensource learning management systems like moodle.

The fedena project is owned by Foradian Technologies, an internet engineering company based in India.

Name and Logo
Fedena was initially named as 'foredu', as it was the first educational software from foradian technologies. But the domain name was already taken and the development team thought of something unique and web 2.0 and they selected 'fedena'. It means the coolest thing alive, usually meaning something come from royalty or from wealth. The name fedena is also motivated from Athena, the greek goddess of wisdom. Athena appears attended by an owl. So the creative team of fedena selected owl as the symbol and derived the logo from the face of an owl. Owl is also the symbol of wisdom and knowledge in many mythologies and beliefs.

Deployment and development
Fedena started the development in June 2009. It is currently in Version 2.0 which was released on Aug15, 2010. Fedena is available as opensource at www.projectfedena.org [1]

• • • • • http://radar.oreilly.com/2009/10/four-short-links-23-october-20.html http://www.rev2.org/2009/10/21/fedena-open-source-school-management-system/ http://openeducationnews.org/2009/10/22/fedena-open-source-management-software/ http://www.ziipa.com/view/fedena-com http://blog.foradian.com/the-opensource-school-management-and-e-learni



External links
• Project Fedena - opensource project [1] • Official Website - Fedena Pro Services [2]

[1] http:/ / www. projectfedena. org [2] http:/ / www. fedena. com

[4] Files can be uploaded. Feng Office could also be categorized as collaborative software[3] and as personal information manager software. Zimbra. contact management. independent of file formats. like Google Apps.[5] The application presents the information stored using different interfaces such as lists. Windows Available in Type License Website Multilingual Online office suite GNU Affero General Public License version 3 fengoffice. and Zoho. Features Feng Office Community Edition main features include project management. It is a fully featured online office suite with a similar set of features as other online office suites. dashboards and calendar views. organized and shared.7 / June 29.com [1] Feng Office Community Edition (formerly OpenGoo) is an open source online office suite software package developed by Feng Office[2] and the OpenGoo community. Mac OS X. 2010 Operating system Cross-platform. Microsoft Office Live. e-mail and time management. The application can be downloaded and installed on a server. Linux. .Feng Office Community Edition 63 Feng Office Community Edition Feng Office Community Edition Developer(s) Stable release Feng Office 1. document management. Organization of the information in Feng Office Community Edition is done using workspaces and tags. Text documents and presentations can be created and edited online.

com/ 2008/ 03/ more_updates_opengoo_eyeos.[9] On December 2009 the OpenGoo name was changed to Feng Office Community Edition. It includes CKEditor for online document editing. com/ web/ community/ community_index. History OpenGoo started as a degree project at the faculty of Engineering of the University of the Republic. The thesis was approved with the highest score. The system needs the following packages: • Apache HTTP Server 2. The project was presented and championed by Software Engineer Conrado Viña. External links • Feng Office site [1] • Fengoffice community site [10] • Sourceforge Project site [11] References [1] http:/ / www. fengoffice. fing. htm#groupware [5] http:/ / www. net [8] http:/ / www. opengoo. html [10] http:/ / www. AJAX (ExtJS) and MySQL technology.[8] Their project aims to build an open source Web-based spreadsheet. com/ ?p=31 [6] http:/ / www. com [3] http:/ / obsessivecollaborator. Technology used Feng Office uses PHP. uy/ inco/ cursos/ proygrado/ bosquejos2008. Ignacio and Marcos founded the OpenGoo community and remain active members and core developers. org/ who. edu. com/ webconf/ workspaces. artduszynski. Ignacio Vázquez and Juan Pedro del Campo. Uruguay. html [4] http:/ / thinkofit. htm [9] http:/ / www. html#0039 [7] http:/ / laurenzo. Several open source projects served as a basis for development. Currently there is a second project for OpenGoo at the same University being developed by students Fernando Rodríguez. System requirements The server could run on any operating system. fengoffice. com/ [2] http:/ / www.0+ • PHP 5. Conrado.0+ • MySQL 4. php [11] http:/ / sourceforge. net/ projects/ opengoo/ . fengoffice. ActiveCollab's last open sourced release was used as the initial code base. version 3.Feng Office Community Edition 64 Licensing Feng Office Community Edition is distributed under the GNU Affero General Public License. uy/ inco/ cursos/ proygrado/ asigestud_2008. fing. JavaScript.1+ (InnoDB support recommended) On the client side. Professors Eduardo Fernández and Tomás Laurenzo [7] served as tutors. edu. the user is only required to use a modern Web browser.[6] Software Engineers Marcos Saiz and Ignacio de Soto developed the first prototype as their thesis.

asp?privcapId=61683735". 3/14/2010 [3] Zack Stern. VP.[2] [3] [4] [5] [6] References [1] http:/ / www.FonGenie. Type Industry Founded Headquarters Key people Private Telecommunications 2009 in Mountain View.com [1] Products Website FonGenie is an online Software as a Service (SaaS) company enabling retail and small business to turn telephone calls from customers into sales. html". "http:/ / www. 12/1/2009. fongenie.com/2009/07/31/ fongenie-automates-phone-calls-for-small-businesses/) . "http:/ / www. com/ idea-hub/ topics/ technology/ video/ top-five-home-office-gadgets".inc. com/ wp-dyn/ content/ article/ 2009/ 08/ 10/ AR2009081001938. com/ research/ stocks/ private/ snapshot. washingtonpost.fongenie. (http://deals.html) • FonGenie launches to automate phone calls for small businesses.com/magazine/20091201/switchboard-in-a-bottle. CA Mountain View. Magazine". com/ magazine/ 20091201/ switchboard-in-a-bottle. 3/14/2010 [4] JJ. "The Washington Post".FonGenie 65 FonGenie FonGenie. 3/7/2010. 3/15/2010 External links • FonGenie.venturebeat. businessweek. "http:/ / www. CA. Yang. "Business Week". (http://www. U. "http:/ / investing. openforum. 3/7/2010.com) • MSNBC coverage on FonGenie as one of the top five home office gadgets.com main website (http://www. "Inc Magazine". "http:/ / www. 12/1/2009. 3/15/2010 [5] Editor.pcworld. com/ ss/ essential-tools-every-home-office". inc.html) • Introduction to FonGenie and its benefits. Solutions FonGenie www. Inc. 8/13/2009. CEO Vincent Mudrak. Loaded with easy-to-implement features from the Web. com [2] Mark Spoonauer.com/businesscenter/article/169936/ Phone_Answering_Service_Pays_Back_in_Time.com/ idea-hub/topics/technology/video/top-five-home-office-gadgets) • Inc magazine's introduction to FonGenie and reference as a "more sophisticated version of Google Voice". Technical Operations K. "MSNBC". html". VP.openforum. inc. (http:/ /www. (http://www.S. 3/15/2010 [6] Bloomberg. "Inc. FonGenie allows business owners to create and monitor on-the-fly interactive daily specials and promotions for customers to hear. James Im.

Foundation network 66 Foundation network Foundation Network Type Industry Founded Private On-demand software United Kingdom 1997 Headquarters Oxford. . Later that year the company secured its first global customer in 3Com. marketing and associated business operations activities.relayware. In April 2008 Foundation Network announced the release of RelayWare 8[3] . partner loyalty and performance and thereby improved profitability and reduced cost of sale. History Origins Foundation Network was founded in 1997 by former business consultant and technologist Simon Wallace-Jones. the next-generation of their PRM software. Simon Wallace-Jones RelayWare Partner Relationship Management www. effectiveness. which it delivers to businesses over the internet using the software as a service[2] model. England Key people Products Website Bob Mann. England and specializing in Partner Relationship Management software.com [1] Foundation Network is a vendor of Partner Relationship Management (PRM) solutions. Mike Morgan. Such software is used by manufacturing companies with indirect sales channels-to-market to automate complex business processes and programs in order to better manage channel partner sales. the network infrastructure vendor. This in turn may result in increased efficiency. Current status Foundation Network Ltd [4] is a global independent software vendor headquartered in Oxford.

fireflycomms.Microscope magazine.com) • PRM blog (http://blog.relayware. presscentre. Sony. It is aimed at global enterprise companies through to smaller regional businesses.foundation-network. relayware. RelayWare [1]. operations and reporting tools with an integrated partner portal. marketing. gaining competitive advantage. com [5] Resellers urged to embrace SaaS (http:/ / www.com) • Website featuring the RelayWare PRM software product (http://www. com/ Content/ Detail. relayware. com/ news-and-opinions/ 311-no-turning-back-the-saas-tide) . co. asp?ReleaseID=2126& NewsAreaID=2) [4] http:/ / www. Customers Foundation Network's customers [6] include Lenovo.com) . Sophos[7] and Trend Micro worldwide. RelayWare is marketed as a solution that can reduce the cost of channel operations whilst building partner loyalty.Foundation network 67 Products and services Partner Relationship Management The company's product. com/ et. Lexmark. cfm?eid=clients [7] Sophos using Foundation Network's RelayWare to support their partner program. Notes [1] http:/ / www. foundation-network.relayware. May 2008 [3] Foundation Network Ltd announces release of RelayWare 8 (http:/ / www. driving incremental sales and increasing profitability. com [2] No turning back the SaaS tide (http:/ / www. (http:/ / news. It is typically delivered as SaaS (Software as a Service)[5] . syscap. channelweb. uk/ crn/ news/ 2229427/ resellers-urged-embrace-saas-4318184) . offers a suite of channel sales. no/ cw/ art.CRN Magazine [6] http:/ / www. cfm?id=8686603F-17A4-0F78-31BA3324FFD8A9FC) IDG ComputerWorld External links • Foundation Network main website (http://www. idg.

retailers. Freightgate Inc.S. Federal Maritime Commission (FMC) tariff publishing. carriers. Customs and Border Protection (CBP) importer security filing ISF 10+2 program. Solutions offered include on-demand SaaS software for supply chain management collaboration and visibility. interactive online air and ocean schedules. Freightgate was the spearheading the deployment of the US DOT endorsed Electronic Freight Management (EFM). Pricing. • The Freightgate team has pioneered the concept of Hosted Solutions / Software as a Service within the logistics and supply chain industry back when the majority of the Internet was still modem based. carrier contract management. exporters. The Freightgate Portal was first to launch as an information source dedicated to the logistics industry. cost control. and high technology companies. Pennsylvania. New Jersey as well as France. Freightgate is ISO 9001:2008 certified. is a privately-owned supply chain software company that specializes in Transportation Management Systems (TMS) solutions for global shippers. Software complies with international trade logistics and industry technical standards. Inc. freight forwarders and third-party logistics service providers. Freightgate is headquartered in Huntington Beach. Software solutions for regularity compliance with FMC and CBP. which was founded in 1994 by Martin Hubert. • • • • • • Software solutions to manage transportation pricing and quotation. RFQ and Freight Tender Management (Ocean Tender™ ). nationally. and Quotation Management (Tariff-Trek!™). and has US offices in California. transportation rate and pricing management. compliance management with U. freight bill audit and payment. Freightgate’s software covers the following Logistics Management Lifecycle (LML) aspects of the supply chain environment.Freightgate 68 Freightgate Freightgate Inc. Federal Maritime Commission (FMC) Tariff Publishing (FMC-Trek!™). Transportation Tariff. Supply Chain Collaboration and Carrier Contract Management GTM-Trek!™ ). Freight Bill Audit and Payment . NVOCCs. Notable Freightgate Accomplishments: • • • • • Freightgate has been a pioneer in the development of supply chain and logistics visibility software since 1994. transportation procurement management. Software solutions to manage shipment routings and carrier schedules. and event management in real-time analytics and KPIs. and globally. Software solutions to manage transportation procurement and carrier contracts Software solutions to connect businesses and monitor progress. California. Software supports multiple modes of transportation with dynamics five-leg routings for end-to-end logistics transparency and real-time collaboration with all supply chain participants locally. Its software solutions enables importers. including 3PLs. NVOCCs and transportation carriers of all sizes to collaborate and synchronize the movement of goods gaining enhanced visibility. The company currently has customers in a variety of industries. online booking solutions. Software solutions for in-depth logistics and supply chain analytics. Germany and China. freight forwarders. started as a product offering of Ediideas. Its customizable software platform cover: Supply Chain Management and Shipment Routing Visibility (I-Trek!® ). customs brokers. online routing guides. Freightgate was the first launch the logistics marketplace for logistics lifecycle management (early 2000). In 2000 it became an independent corporation.. Solutions Freightgate develops multi modal transportation management solutions aimed to improve collaboration and visibility within the supply chain and logistics environment. sales automation including customer quotation management. Freightgate was first to offer execution level carbon modeling software for logistics industry. manufacturers. and what-if-scenario analysis tools for cause and effect of present and future routing and pricing changes within a supply chain or logistics environment.

(CRM). Freightgate acquired OceanTender. Freightgate is the corporate sponsor for the Logistics Portal. fmc. FMC Denied Trade Screening and CBP Importer Security Filing (Compliance-Trek!™ ).Freightgate (Pay-Trek!™ ). the Official Website for the Freight. who maintains his role as CEO of the company. a provider of transportation procurement tender management. Accounts and Enterprise Resource Planning (ERP). and What-If-Scenario Analysis tools for cause and effect of present and future routing and pricing changes within a supply chain or logistics environment (WISA ™).S.iata. Customs and Border Protection http:/ / www. . Logistics and Supply Chain Industry. gov Federal Maritime Commission http:/ / www. FuseMetrix is developed in the United Kingdom and is often configured for many different and unique business applications. gov International Air Transport Association http://www. cbp. External links U. The core modules are Customer Relationship Management.org Fusemetrix FuseMetrix is a cloud (web based) business application used by companies of all sizes. In 2009. 69 History Freightgate was founded in 1994 Martin Hubert.

Gaming On Demand. Mario Kart 64 and Adobe Photoshop all running in Adobe Flash player. EVE Online. or news articles that are reporting about the product (as determined by the publisher).[8] On February 27. and TriplePoint Capital. Video Game and Software Advertising/Distribution Service www. At the end of the demo. The Sims 3. the customer will be given the option to purchase the game or product from a local retailer. Spore. direct-to-drive download. A demo video [3] of the service at GDC San Francisco 2010 showed Call of Duty 4: Modern Warfare. the specific product.[2] Service Gaikai's proprietary technology runs.[5] Gaikai demos will be embedded on websites either related to games.gaikai. 2011. World of Warcraft. Andrew Gault. Gaikai demonstrated World of Warcraft running on the iPad using its game streaming technology. or continue streaming the product. Spore. Benchmark Capital. the company will allow them to continue on a pay-as-you-go basis. by using previously installed plug-ins such as Java or Adobe Flash.[7] Gaikai is funded by Intel Capital. USA David Perry.Gaikai 70 Gaikai Gaikai ‎ Type Founded Headquarters Key people Services Website Private November 2008 Orange County. Gaikai's technology has been launched internationally with Dead Space 2. Limelight Networks.[9] . California. Rustic Canyon Partners. Rui Pereira Game streaming technology.[4] In May 2010. in part. online store.[6] Users will not be forced to navigate to an online portal in which they have to register to be able to access the games. and Mass Effect 2. If users wish to continue streaming after the free trial.com [1] Current status Open beta Gaikai is a cloud-based gaming service that allows users to play demos of major PC games and applications instantly from a webpage.

[1] [2] [3] [4] .com. gaikai. has brag clips. . com/ 5404358 Sinclair. . . Retrieved 2010-03-29. . 2010: Intel[11] July 20. Joystiq. com/ 2010/ 03/ 11/ gaikai-will-be-fee-free-utilize-300-data-centers-in-the-us/ ). gamespot. Retrieved 2010-03-29. Brendan (2009-07-01). 2010-05-04. "E3: Gaikai. [7] Nunnely. [11] "Intel Capital and Limelight Networks Make Strategic Investments Into Gaikai" (http:/ / www. html?sid=6212832). Retrieved 2011-05-10. Retrieved 2011-05-11. org/ article/ 419-gaikai-raises-10-million-for-pc-games-in-the-browser/ ). Retrieved 2011-03-07. com/ 2011/ 04/ 05/ bigfoot-networks-allies-with-gaikai-to-deliver-super-fast-game-streaming/ ). while Gaikai allows partners to advertise games as demos on webpages.com: Gaikai is Live!" (http:/ / www.Gaikai 71 Partnerships • • • • June 17. Retrieved 2011-05-11. com/ world-of-warcraft-running-on-an-ipad--172689. "David Perry Demos Gaikai Game Streaming" (http:/ / www. Stephany. . The AMD Fusion Render Cloud will also allow remote real-time rendering of film and visual effects graphics. Retrieved 2011-05-11. Onlive sells full games. Otoy announced that they plan to bring AMD Fusion Render Cloud servers to market in the second quarter of 2010. Even though both are cloud base gaming. php). Retrieved 201-07-21. com/ "What is Gaikai?" (http:/ / www. [13] Takahashi. phtml). "World of Warcraft running on an iPad?" (http:/ / www. vg247. . .Eric (2010-06-17). Randy (2010-03-11). com/ 2010/ 03/ 16/ onlive-subscription-service-will-draw-customers-to-gaikai-says-perry/ ). Retrieved 2011-05-10. Retrieved 2011-04-07. com/ pressroom/ capital/ pdfs/ Intel_Gaikai_release. 2010-07-20. Conrad (2010-05-03). announced at the Game Developers Conference in 2009. Says Perry" (http:/ / www. The OnLive game service is available to users in the 48 contiguous United States. gamasutra. intel. . com/ archives/ news/ dp_blog/ gaikai_is_live/ ). 2010: Electronic Arts[10] July 20. com/ mac/ strategy/ spore/ news. [8] "Gaikai Raises $10 Million For PC Games In The Browser" (http:/ / paidcontent. . com/ pressroom/ capital/ pdfs/ Intel_Gaikai_release. "Bigfoot Networks allies with Gaikai to deliver super-fast game streaming" (http:/ / venturebeat. [9] Perry. References http:/ / www. Retrieved 2011-05-11. Onlive and Gaikai have different goals in mind. http:/ / www. "DPerry. [10] Caoili. and allows players to watch other players play games (Arena). . "OnLive Subscription Service will Draw Customers to Gaikai. intel. destructoid. com/ view/ news/ 29007/ E3_Gaikai_EA_Partner_For_Streaming_PC_Games. utilize 300 data centers in the US" (http:/ / www. [6] Nelson. [12] "Intel Capital and Limelight Networks Make Strategic Investments Into Gaikai" (http:/ / www. pdf). dperry. provides demos. all through a microconsole. David (2011-02-27). . joystiq. [5] Zimmerman. • OTOY is another cloud computing gaming-on-demand platform. "Gaikai will be fee-free. gaikai. 2011: Bigfoot Networks[13] Competitors • OnLive is a gaming-on-demand entertainment platform. EA Partner For Streaming PC Games" (http:/ / www. 2010-07-20. com/ about#general). vimeo. 2010: Limelight Networks[12] April 5. pdf).Dean (2011-04-05).

business need. Differences between GetApp. To this end. AT&T and Sun Microsystems. GetApp.com) GetApp.youtube. . Users can search for software applications or use the various recommendation tools made available by the site.000 software vendors worldwide were using GetApp.Twitter. Management Team GetApp.com focuses on how applications are deployed for use within businesses. who combine several years of experience in the technology sector. deployment method and geography[2] [3] .com free.Gaikai 72 External links • • • • • Official Site: Gaikai. expert help with choosing the most suitable deployment method (e. GetApp.com was launched in January 2010 and is headquartered in Barcelona.com to promote their applications to entreprise buyers.dperry. Software vendors and application providers can register and list their applications on GetApp. it does not recommend specific vendors or technology platforms above others). GetApp.com/pages/Gaikai/338149513015/) Gaikai’s Twitter Feed (http://www. on-premises).com/) Gaikai’s Facebook Page (http://www. As of October 2010.e.com/gaikai) David Perry's Website (http://www. developed in conjunction with Astadia. including at NCR. SaaS.com's founding managers and Christophe Primault[6] and Manuel Jaffrin[7] .com/Gaikai_Inc/) Gaikai’s YouTube Channel (http://www.com offers a personalized assessment tool. Spain[5] .Gaikai. GetApp.g. as well as an interactive Q&A section where business users can ask questions and receive expert advice. GetApp.com claims to be vendor-independent and platform-neutral (i. operating system.facebook.com (http://www.com is a business software search engine[1] which lists software applications categorized by industry.com GetApp. over 1. cloud. interviews with software company CEOs. a monthly Top 20 ranking[4] of the most popular software on the platform.com is part of Eurocloud. a company decidated to building online distribution channels for web-based business applications. and receive pre-qualified traffic and leads according to their specific target market criteria from prospective software buyers. It is wholly owned by Nubera e-Business SL. The site also offers peer reviews of software.com and other software search websites Unlike other software search websites. the Microsoft BizSpark Partner Network and the Sun Microsystems Startup Essential community. as well as an interactive cloud computing migration ROI tool.

Christophe Primault. com/ 2010/ 01/ 13/ getapp-app-store-business-applications/ ). California with additional offices in Tel Aviv.com/blog/) Gigya Gigya Inc. the second generation of the company’s technology. and other interactive social features. 6 May 2010. [3] The Enterprise App Store And Self-Service IT: How SOA. LinkedIn. [7] LinkedIn (http:/ / www. Twitter. linkedin. Manuel Jaffrin. The service aggregates authentication and social APIs from the major providers including Facebook. Financial Times. [4] Top 20 Apps for Business: Have You Heard of These Services? (http:/ / www.getapp. Enterprise Irregulars. LinkedIn. 6 August 2010. enterpriseirregulars. readwriteweb. Israel. MySpace and AOL. Google. ReadWriteEnterprise.getapp. Gigya established its headquarters in Palo Alto. [8] White Bull 2010. MySpaceID. linkedin. And Mashups Will Thrive (http:/ / www. Yahoo. com/ in/ primault). The Gigya technology uses open standards OpenID and OAuth to enable single sign-on and registration with an existing social or other identity. com/ 12019/ the-enterprise-app-store-and-self-service-it-how-soa-saas-and-mashups-will-thrive/ ). and Eran Kutner founded Gigya in October 2006 in Tel Aviv. com/ latest/ white-bull-2010-pathways-exit-finale).GetApp. [5] Ultra-light online start-up keeps costs ethereal (http:/ / media. InformationWeek. [6] LinkedIn (http:/ / www. In March 2007. Gigya launched the Gigya Social Optimization Platform.com's parent company Nubera e-Business won the White Bull 2010 Yearling Award[8] . Saas. com/ enterprise/ 2010/ 08/ top-20. Google. com/ cms/ 53bda39c-57df-11df-855b-00144feab49a. Israel. also known as Socialize. Pathways to Exit .The Finale! (http:/ / whitebull. . Gigya offers a Saas-based technology for websites aggregating social APIs including Facebook for Websites (formerly Facebook Connect). Twitter. External links • Official site (http://www. California. TechCrunch. AOL and others. Rooly Eliezerov.com Aims To Become The Premier 'App Store' For Business Software (http:/ / techcrunch. [2] GetApp. In May 2008. Microsoft. 25 August 2010. com/ news/ smb/ hardware_software/ showArticle. informationweek. 11 October 2010. Y!OS. GetApp. References [1] GetApp Provides Directory Of Business Apps (http:/ / www. jhtml?articleID=226900213). ft.com 73 Awards In October 2010. Windows Live. 13 January 2010. History Eyal Magen. Companies using aggregated social APIs provide rich multimedia experiences for site visitors such as letting users chat live with each other across social networks during sporting events[1] or signing-in to websites using their social network logins[2] . php). which rewards early-stage startups for excellence.com/) • Official blog (http://www. social sharing. com/ in/ mjaffrin). pdf). 5 February 2010. is a privately held technology company headquartered in Palo Alto.

com/ blog/ 2009/ 07/ 12/ get-ready-as-corporate-sites-and-social-networks-start-to-connect/ ). that enables live chat functionality between users of any major social network. 2010. The Altimeter Group. [2] "What Identities are we using to Sign in Around the Web.techcrunch. Community – a suite of plugins for sites including 1) Social Live Chat. web-strategist.php) • "Gigya Socialize Goes Up Against Google Friend Connect" (http://www." (http:/ / www.com) Further reading • "Gigya's Gamble: The Feed Will Surpass Search" (http://www. Mayfield Fund. Software maker Adobe Systems is also an investor[4] .com/archives/ gigya_4_optimizing_for_the_feed. [3] "VentureBeat Funding History" (http:/ / venturebeatprofiles.gigya. email or bookmarking sites." (http:/ / mashable.VentureBeat.Gigya 74 Investors Gigya has financial backing from investors Benchmark Capital. [4] "Adobe Ventures Portfolio" (http:/ / www. or Android mobile application. com/ aboutadobe/ adobeventures/ portfolio/ ) External links • Gigya official website (http://www. Products Gigya’s main product is the Gigya Social Optimization Platform that encompasses the following services and plugins: Connect – a service that provides a unified API for connecting websites to all major social sites and protocols. Analyze – a reporting and analysis tool for the Social Optimization Platform that consolidates user activity across social providers for a given client. adobe.com/2008/05/28/ gigya-socialize-goes-up-against-google-friend-connect/) . References [1] "Get ready as corporate sites and social networks start to connect. First Round Capital and DAG Ventures[3] . iPad. used in conjunction with live events. Share – enables sites to offer one-click sharing functionality to social network newsfeeds. com/ 2010/ 07/ 07/ multiple-identities-infographic/ ) Mashable.readwriteweb. 2008. 2) the Activity Feed that displays site-specific user and friend activity and 3) Comments Mobile – a set of SDKs enabling direct API calls to the complete Gigya platform from a native iPhone. com/ company/ profile/ gigya/ ) . Social Sign-on – enables sites to sign-in or register users via an existing identity. 2010.

• Compare: Previous version are maintained allowing users to compare to older versions. The Google Doc copy is automatically updated each time the Microsoft Office document is saved. 2007 and 2010 that can automatically store and synchronize any Microsoft Word document. etc. 2007. Currently additional storage costs per year are: 20GB-$5. [2] [3] [4] Features Google Cloud Connect can automatically or manually synchronize changes made to a Microsoft Office 2003. shared with specific people for collaboration.[8] Video [9] • Protect: Microsoft Office documents synced to Google Docs can be made accessible to one person. 80GB-$20. others sharing the document receive an email letting them know. Documents can be secured for private access by one user.[22] • Green: Green computing allows documents to be shared without printing or sending large files. • Free: 1GB of storage is included for free.[11] Video [12] • Edit: A shared document can be set to only be viewed by others or edited as well.[20] Video [21] • Roll back: Users can go back to a previous version of the document. or made public to anyone.[5] • Backup: Microsoft Office documents can be manually or automatically backed up to Google Docs each time they are saved locally.[10] • Share: Microsoft Office documents synced to Google Docs can be made accessible only to selected people. working on the same document at the same time.Google Cloud Connect 75 Google Cloud Connect Google Cloud Connect Developer(s) Google Website Google Cloud Connect [1] Google Cloud Connect is a free cloud computing plug-in for Windows Microsoft Office 2003. Only links need be sent.[18] Video [19] • Print: Use Google Cloud Print to print to local or remote network connected printers. Google Cloud Sync maintains previous Microsoft Office document versions and allows multiple users to collaborate.[6] Video [7] • Synchronize: Changes made to an Office document on one computer can sync when the file is opened on another computer. PowerPoint presentation. • Mobilize: Google Sync allows synced documents to be viewed and edited with most internet connected mobile devices.[13] Video [14] • Publish: Documents synced to Google Docs can effectively be published by making them accessible to anyone.[15] • Collaborate: Multiple users can work on the same document at the same time. or Excel spreadsheet to Google Docs in Google Docs or Microsoft Office formats. [23] . or 2010 document with Google Docs.[16] Video [17] • Notify: When one person edits a document. up to 16TB. Documents can be rolled back to previous revisions. Microsoft Office documents can be edited offline and synchronized later when online.

youtube." References [1] http:/ / tools. com/ accounts/ b/ 0/ PurchaseStorage) External links • Google blog announcement article (http://googledocs. youtube. com/ watch?v=VoiXrDpGlnI Roll back (http:/ / docs. com/ watch?v=CJ_T-A_iTF8 [10] Protect (http:/ / docs.Google Cloud Connect 76 Limitations At this itme. py?hl=en& answer=1111169& topic=30338) http:/ / www.html) • Google Cloud Connect Download (http://tools. com/ support/ bin/ answer. com/ support/ bin/ answer. com/ #!5696296/ google-cloud-connect-for-microsoft-office-sort-of-bridges-the-gap-between-office-and-google-docs) [5] Google Cloud Connect Help (http:/ / docs. py?topic=1184156) . google. google. com/ watch?v=Bg2kqECevKc Compare (http:/ / docs. com/ 2011/ 02/ google-cloud-connect-for-microsoft. com/ support/ bin/ answer. py?hl=en& answer=50085& topic=30338) http:/ / www. com/ support/ bin/ answer. com/ watch?v=iJzWN1rrAVg Publish (http:/ / docs.blogspot. blogspot. py?hl=en& answer=184006& topic=30338) [11] Share (http:/ / docs. py?topic=30338) • Google Cloud Connect Help and information for administrators (http://www. py?hl=en& answer=1110965& topic=30338) http:/ / www. com/ support/ bin/ answer.google. google.google. youtube. com/ dlpage/ cloudconnect#) [7] http:/ / www. google.com/support/bin/topic. google.com/2011/02/ google-cloud-connect-for-microsoft.com/support/a/bin/topic. youtube. com/ support/ bin/ answer. youtube. com/ watch?v=O0toq7OdEm8 Notify (http:/ / docs. py?hl=en& answer=180199& topic=30338) http:/ / www. google. google. google. html) [3] Mashable: Now Anyone Can Sync Google Docs & Microsoft Office (http:/ / mashable. com/ support/ bin/ answer. youtube. com/ dlpage/ cloudconnect# [2] Google Cloud Connect for Microsoft Office available to all (http:/ / googledocs. google. py?topic=30338) [6] Backup (http:/ / tools.google. com/ watch?v=H12teRzulW0 [8] Synchronize (http:/ / docs. google. com/ watch?v=IT-JvSs2424 [13] [14] [15] [16] [17] [18] [19] [20] [21] [22] [23] Edit (http:/ / docs. com/ support/ bin/ topic. google. google. com/ support/ bin/ answer. youtube. we are unable to make Google Cloud Connect available on Macs at this time.com/dlpage/cloudconnect#) • Google Cloud Connect Help and information for users (http://docs. com/ 2011/ 02/ 24/ google-cloud-connect-2/ ) [4] Lifehacker: Google Cloud Connect for Microsoft Office Sort of Bridges the Gap Between Office and Google Docs (http:/ / lifehacker. py?hl=en& answer=180199& topic=30338) [12] http:/ / www. google. py?hl=en& answer=1111169& topic=30338) Additional Storage (https:/ / www. Google Cloud Connect is not available for Microsoft Office for Mac as explained by Google: "Unfortunately due to the lack of support for open APIs on Microsoft Office for Mac. py?hl=en& answer=1110335& topic=30338) [9] http:/ / www. py?hl=en& answer=96346& topic=30338) Collaborate (http:/ / docs. com/ support/ bin/ answer.

Presentations. spreadsheet. form.com [2] Google Docs is a free. Form creator docs.google. Google Docs combines the features of Writely and Spreadsheets with a presentation program incorporating technology designed by Tonic Systems.Google Docs 77 Google Docs Google Docs Google Docs homepage Developer(s) Writely Team (originally) Google Inc. Operating system Web-based application Platform Internet Explorer 6+ Mozilla Firefox 2+ Google Chrome 1+ Safari 3+ Multilingual (53) [1] Available in Type Website Online spreadsheet. Data storage of any files up to 1GB each in size was introduced on January 13. Web-based word processor. It allows users to create and edit documents online while collaborating in real-time with other users. An example of a document in Google Docs . Drawing application. presentation. Word processor. and data storage service offered by Google. 2010.

[3] Spreadsheets. up to 16TB. Documents. Text. Excel. Writely and Google Spreadsheets. 80GB-$20. On September 17. 2009. It was initially made available to only a limited number of users. keyboard shortcuts.[15] In June 2010. Google announced on their official blog that Google Docs would allow any file type. However."[17] Features Google Docs is Google's "software as a service" office suite. Google developed Google Spreadsheets using the technology it had acquired from 2Web Technologies in 2005 and launched Google Labs Spreadsheets[4] [8] on June 6. or sent via email.org Writer. Writely was a web-based word processor created by the software company Upstartle and launched in August 2005. Currently additional storage costs per year are: 20GB-$5.[12] On March 5.[20] [21] In September 2009. Google announced on their official blog that Google Docs along with other Google Apps would be taken out of beta. an online document collaboration company. Microsoft Word). Menus. 2010. 200. 2006 as the first public component of what would eventually become Google Docs. Internet Explorer. Documents can be saved to a user's local computer in a variety of formats including: (ODF. Documents can be tagged and archived for organizational purposes. Writely continued to maintain its own user system until September 19.[5] At the time of acquisition. Upstartle had four employees.000 cells. 2006. DocVerse. Google announced that it had acquired Upstartle. and dialog boxes are similar to what users may expect in a desktop word processor such as Microsoft Word or OpenOffice. and 99 sheets. Writely sent account invitations to everyone who had requested to be placed on a waiting list.[9] In February 2007. Google changed the front page to include folders instead of labels. including 1GB of free space and $0.[14] Improvements based on DocVerse were announced and deployed in April 2010. and PowerPoint.[10] On July 6. 2006. embedded images must not exceed 2MB each.[11] On January 13. Google Docs was made available to Google Apps users. 2006. [19] Individual documents may not exceed 1GB as of 13 January 2010. organized in a side bar. RTF. and a revision history is automatically kept. Apple OS X. 2007.[7] Meanwhile.[16] A Google employee confirmed the problem saying that it "appear[ed] to be linked to the ongoing ban on YouTube. on a first-come. it was reported that access to Google Docs had been blocked in Turkey. was acquired by Google. first-served basis. and then became publicly available on August 23. around the same time as a press release was issued. and Linux operating systems. etc. The limited test was later replaced with a beta version available to all Google Account holders. Writely's original features included Writely's beta logo a collaborative text editing suite and access controls. presentations can be created with Google Docs. spreadsheets.[5] In August 2006. On March 9. The service is officially supported on recent versions of the Firefox.[6] Writely closed registration to its service until the move to Google servers was complete.[18] 1GB of storage is included for free.[13] It allows multiple user online collaboration on Microsoft Office compatible document formats such as Word. HTML. Google released their presentation program product for Google Docs.25/GB for additional storage.Google Docs 78 History Google Docs originated from two separate products. when it was integrated with Google Accounts. imported through the web interface. and spreadsheets are limited to 256 columns. 2010.[4] originated from the acquisition of the XL2Web product by 2Web Technologies. Safari and Chrome browsers running on Microsoft Windows. an equation editor was added which allows rendering in LaTeX format. launched as Google Labs Spreadsheets on June 6. PDF. Documents are automatically saved to Google's servers to prevent data loss. In June 2007. Google Docs lacks an equation .

Users can be notified of changes to any specified regions via e-mail.[22] [23] Google Docs is one of many cloud computing document-sharing services.[40] PDF files can be viewed but not edited. 2007 and 2010 that can automatically store and synchronize any for Microsoft Word document. or other text and use Optical [36] . [34] 79 Data safety and privacy On March 10. the Google Docs Blog announced that offline access would be returning in early 2011 with the use of HTML5. The scripts can be activated either by user action or by a trigger in response to an event [29] [30] Beginning in April 2008.05% of documents stored via the service were affected by the bug.[33] On April 11. edit.[31] However.[39] Furthermore. and presentations. in May 2010 this feature was temporarily removed.[26] Google Cloud Connect is a plug-in for Windows Microsoft Office 2003. in connection with the launch of the Chrome Web Store. opened. (Help Browser also allows users to view. whereas Google Docs is free. all users will be able to use Google Docs offline too.doc and . PowerPoint presentation. Most other mobile devices can also view and edit Google Docs documents and spreadsheets using a mobile browser.[25] In addition. and presentations. Google Cloud Sync maintains previous Microsoft Office document versions and allows multiple users to colaborate by working on the same document at the same time. Google Docs permitted offline access to and editing of documents via Google Gears. The Android Google Docs app can also take a photo of a document.[32] On December 7. It was believed that 0. The Google Doc copy is automatically updated each time the Microsoft Office document is saved. The application supports two ISO standard document formats: OpenDocument (for both opening and exporting) and Office Open XML (for opening only).xls. edit. [27] [28] Google Spreadsheets and Google Sites also incorporate Google Apps Script to write code within documents in a similar way to VBA in Microsoft Office. which Google claimed had been fixed. the Google App for iPhone and iPad allows users to view and edit Google Docs. Documents can be shared. Its popularity amongst businesses is growing due to enhanced sharing features and accessibility. 2010. and create Google Docs documents. And he said that in the summer of 2011. It also includes support for proprietary formats such as . Microsoft Office documents can be edited offline and synchronized later when online. and edited by multiple users at the same time. Google reported that a bug in Google Docs had allowed unintended access to some private documents. Google Docs has enjoyed a rapid rise in popularity among students and educational institutions. sign. 2009. Google Docs serves as a collaborative tool for editing amongst users and non-users in real time.[35] Mobile access The Android Google Docs app allows users to view. .[24] The majority of document-sharing services require user fees.Google Docs numbering feature. spreadsheets. or Excel spreadsheet to Google Docs in Google Docs or Microsoft Office formats. Overview [37])[38] The iPhone and iPad Safari Character Recognition to convert to text that can be edited. spreadsheets. and create Google Docs documents. Google’s Sundar Pichai revealed that Google has internally been using offline versions of Google Docs for months now. 2011.

html). blogspot. [31] "Google Docs Blog: Bringing the cloud with you" (http:/ / googledocs. google. Retrieved 2008-10-18. py?answer=50092& hl=en) [24] PC World: Should you move your business to the cloud? (http:/ / www. Retrieved 2010-06-28. google. "Innovative uses for Google Docs in a university language program" (http:/ / jaltcall. com/ news/ url?sa=t& ct2=us/ 0_0_s_8_0_t& ct3=MAA4AEgIUABqAnVz& usg=AFQjCNH3ZRUIkozHaqMdmCdhV8yzvYMhlw& sig2=-FGJPJLout5zEHGrTQCAcQ& cid=17593721976882& ei=JqmjS_DOH4LWlQe7ityVAw& rt=SEARCH& vm=STANDARD& url=http:/ / phandroid. [17] "Has Turkey blocked docs. Google Docs Help Forum. 54c3200989573ae4c9282658f91276df. com/ 2010/ 04/ rebuilt-more-real-time-google-documents. py?answer=37603& topic=15119). google. docverse. Product Management.. . . 2009 [1] [2] [3] [4] . Retrieved 2007-09-17. really)" (http:/ / googleblog.google. TechCrunch. com/ 2009/ 07/ google-apps-is-out-of-beta-yes-really. [30] Finley. . . com/ 2007/ 09/ our-feature-presentation. [11] Matthew Glotzbach. [33] "Update on Google Docs offline and the new Chrome Web Store" (http:/ / googledocs. [34] MG Siegler. html). com/ 2011/ 02/ 24/ google-cloud-connect-2/ ) [29] Meyer. html) [6] CoolTechZone. [12] Google Docs any file type (http:/ / www. theregister. com/ 2010/ 07/ translation-and-undo-smartquotes-in. [10] Attila Bodis (2007-09-17). google. [22] Google Docs Tour (http:/ / www. blogspot. html) [23] List of supported file types (http:/ / docs.Google Docs 80 References (http:/ / googledocs. html). uk/ 2010/ 06/ 08/ turkey_bans_google_services/ ). google. Retrieved 28 March 2011. google. David (August 20. readwriteweb.com (http:/ / www. cnet. And Google Docs (http:/ / techcrunch. html) [16] "Turkey bans Google Books. com/ Emily Chang . . Retrieved April 11. org/ journal/ articles/ 6_1_Firth_Abstract. co. com/ support/ bin/ answer. html). com/ support/ bin/ answer. "Google Apps is out of beta (yes. Klint (October 22. March 10. Germain. Google Translate. com/ article.jsessionid=YUYB043111X0NQE1GHOSKH4ATMY32JVN) [13] Google buys DocVerse (http:/ / news. " Coming This Summer: Fully Offline Gmail. . com/ 2006/ 09/ google-account-sign-in-live. Official Google Blog. pcworld. blogspot. com/ support/ bin/ answer. "Our feature presentation" (http:/ / googleblog. 2010-06-04. html) [8] Official Google Blog: Its Nice to Share (http:/ / googleblog. blogspot. blogspot. 2010-06-08. com/ support/ bin/ answer. html). Retrieved 2009-07-07. com/ storage/ 222300732. com/ 2009/ 05/ 18/ top-5-ways-to-collaborate/ ) [26] Firth. google. "Google Apps Script gets green light" (http:/ / news. com/ 2010/ 12/ update-on-google-docs-offline-and-new. [18] "Getting to know Google Docs: System requirements" (https:/ / docs. html) [28] Mashable: Now Anyone Can Sync Google Docs & Microsoft Office (http:/ / mashable. 2010).Google Acquires Online Word Processing Company (http:/ / www. blogspot. py?hl=en& answer=37560). com/ intl/ en/ press/ annc/ docsspreadsheets. Director. com/ 2006/ 03/ writely-so. "Google Apps Now Offers Business Process Automation on Google Sites with Scripts" (http:/ / www. . . AFP. crn.com (http:/ / arstechnica. [35] Google software bug shared private online documents (http:/ / www. The Register. com/ web/ news/ 2010/ 01/ google-docs-gets-file-uploading-but-no-direct-desktop-sync. [27] Google Cloud Connect for Microsoft Office available to all (http:/ / googledocs. [19] Additional Storage (https:/ / www. com/ ) [15] A rebuilt. 2008-03-31. Mark & Mesureur.eHub Interviews Writely (http:/ / emilychang. com/ enterprise/ 2010/ 10/ google-apps-scripts. Google Docs. cooltechzone.com." April 11. py?hl=en& answer=176376). php). . html) [5] Official Google Blog: Writely so (http:/ / googleblog. Google Calendar. com/ News_Reports/ Media/ Google_Acquires_Online_Word_Processing_Company_200603112224/ ) [7] The Writely Blog: Google Account Sign-in LIVE (http:/ / writely. breitbart. php?id=CNG. com/ 2008/ 03/ bringing-cloud-with-you. com/ intl/ en/ press/ annc/ spreadsheets." (http:/ / www. Retrieved 28 March 2011. com/ google-d-s/ tour1. google. com/ 2006/ 06/ its-nice-to-share. Retrieved 2009-06-12. 2011. google. .. [32] "Google Docs Help: Phased out support for Google Docs offline" (http:/ / docs.com? Is anything being done about it?" (http:/ / www. . The JALT CALL Journal. blogspot. html). com/ 2011/ 05/ 11/ offline-gmail/ ?utm_source=feedburner& utm_medium=feed& utm_campaign=Feed:+ Techcrunch+ (TechCrunch)). blogspot. google. html) http:/ / docs. com/ ehub/ app/ ehub-interviews-writely/ ) Google Press Center: Google Announces limited test on Google Labs: Google Spreadsheets (http:/ / www.com . com/ 2011/ 02/ google-cloud-connect-for-microsoft. html) [9] "Google Announces Google Docs & Spreadsheets" (http:/ / www. html) [25] Top 5 Ways to Collaborate (http:/ / sparxoo. Official Google Press Release. google. more real time Google documents (http:/ / googledocs. com/ accounts/ b/ 0/ PurchaseStorage) [20] Arstechnica. com/ businesscenter/ article/ 188173/ should_you_move_your_small_business_to_the_cloud. 481& show_article=1). Google. 2006-10-11. blogspot. html). blogspot. ars) [21] "Google Docs Help: Size limits" (http:/ / docs. Google Enterprise (2009-07-07). 2009). com/ 8301-1001_3-10314002-92. Official Google Blog. Retrieved on 2010-06-30. 2011. com/ support/ forum/ p/ Google+ Docs/ thread?tid=23d6143a842bb5ea& hl=en). com/ 2010/ 03/ 05/ google-buys-docverse-for-office-collaboration-chrome-android-wave-implications/ ) [14] Docverse. ReadWriteWeb. .

com/) (with a few details on Google acquisition) Some examples of how Google Docs is used (http://www. com/ support/ bin/ answer. appsafari.0project. com/ mobile/ docs/ ) 81 Further reading • Conner. com/ google-d-s/ tour1. External links • • • • • • Google Docs (http://docs. blogspot.com/) on Blogger Tonic Systems web page (http://www. google.com (http:/ / www. Sebastopol: Pogue Press.youtube.net/recommendations/google-docs/) .com/watch?v=eRqUE6IHTEA) Google Docs Pros and Cons (http://office2.com/google-d-s/tour5.Google.com/) Official Google Docs Blog (http://googledocs. com/ utilities/ 1343/ google-docs/ ) [40] Docs. Google Apps: The Missing Manual. ISBN 9780596515799.google.html) Video: Collaboration in Google Docs (http://www. google.blogspot.google. html [38] Introducing the new Google Docs app for Android (http:/ / googlemobile. Nancy (2008). py?answer=1257518 [37] http:/ / www. google.Google Docs [36] http:/ / docs. html) [39] Appsafari: Google Docs (http:/ / www. com/ 2011/ 04/ introducing-new-google-docs-app-for.tonicsystems.

Rebecca Shapley. scatterplots.[3] References [1] http:/ / www. Anno Langen. lineplots. The Web site opened in the northern hemisphere summer of 2009 announced by Alon Halevy and Rebecca Shapley. . google. Christian S. ACM. included with a Google Account Available language(s) Multilingual Owner Created by Launched Current status Google Google June 9. [3] Hector Gonzalez. Data is stored in multiple tables that Internet users can view and download.com/fusiontables [1] Data management Web service Data visualization Web mapping Optional. Integration and Collaboration in the Cloud". SoCC'10. 2009 Active Google Fusion Tables (or just Fusion Tables) is a Web service provided by Google for data management. Jensen.[2] The Web service provides means for visualizing the data with pie charts. "Google Fusion Tables: Data Management. . Alon Halevy. com/ fusiontables [2] Alon Halevy and Rebecca Shapley (9 June 2009). URL Type of site Registration google. blogspot. html). Warren Shen (2010). The Web service was further described in a scientific paper in 2010. bar charts.Google Fusion Tables 82 Google Fusion Tables Google Fusion Tables Screenshot of Google Fusion Tables. Data is exported in a comma-separated values file format. com/ 2009/ 06/ google-fusion-tables. timelines as well as geographical maps. "Google Fusion Tables" (http:/ / googleresearch. Google. Jayant Madhavan.

and product evaluations. and mobile carriers like AT&T. iKnowWare provides a single sign on environment to manage Marketing. with HIPAA and regulatory compliance seen as a major inhibitor. com/ certifiedsolutionscatalog/ software_solution_detail. The SaaS model allows companies to "Pay as you Grow" (trademarked by iKnowWare). forbes. com/ three. is a Georgetown. anywhere. The new mHealth solutions enable patients to manage information about their health anytime. References [1] http:/ / www. from nearly any Internet connected device. php [2] http:/ / www. iknowware. HIPAA compliant. tmcnet. services and insurance. The segment is projected by IDC to touch 14% of Americans in 2011 [3]. mobilestorm. including CRM. google. In 2006 the iKnowWare business management platform went live [1]. com/ entrepreneurs/ promising-companies/ [6] http:/ / www. The new mHealth adaptation provides the secure. com/ resources/ digital-marketing-blog/ idc-14-of-adult-americans-to-use-mhealth-apps-in-2011-hipaa-seen-as-largest-barrier/ [4] http:/ / developer. left Oracle. com/ iknowware-i-really-do. manufacturing. Additional recognition for iKnowWare has come from key industry organizations including CTIA. html . It was named a "Most Promising Company" for 2009 [5] in America by Forbes Magazine. Using patent pending technology [2] to drive a unique messaging system and mobile views of information. tvausa. The iKnowWare business management platform is more than Customer Relations Management (CRM). anywhere. The Venture Alliance (TVA) [6]. Texas. Mark Spilotro. Sales. Industry specific solutions have been created for construction. jsp?detailId=200026& paramId=8600024& category=appDtl& prevCtg=industryDtl& solutionId=6. Internet Telephony magazine selected iKnowWare as the 2008 Product of the Year Award in the category of Mobile and Enterprise Software as Service Business Productivity Suite [7]. which did extensive background research. Development started in 2002 after the founder. htm [8] http:/ / www. com/ voip/ 0209/ 2008-internet-telephony-product-of-the-year-awards. att. iKnowWare is a U. Finance. logistics. com/ partnerships/ index. trade media. blogcrm. The iKnowWare Strategic Partner Program [8] is designed to produce strong recurring revenue for participating integrators and service companies and is actively seeking new members.S. carrier operators and device manufacturer partners will be positioned to capture a bigger share of this growing opportunity. finishing in third place out of twenty finalists. AT&T certified iKnowWare as a solution [4] for its customers in 2010. and Clients with the ability to be adapted to serve the unique needs of specific industries and languages. com/ patents/ about?id=k7CYAAAAEBAJ& dq=iknowware [3] http:/ / www.IKnowWare 83 IKnowWare iKnowWare. including a range of specialized solutions in the emerging mHealth (mobile health) industry. Operations. html [7] http:/ / www. based company that provides Software as a Solution (SaaS) applications to businesses in a variety of industries. Distribution. Companies were selected to be finalists by a third party contracted by Forbes. With the HIPAA compliant security iKnowWare provides. link between patients and medical industry professionals. With iKnowWare companies can easily manage their operations. the governing body of GSM. based corporation that has received recognition from numerous sources since it began operation in 2006. and enables the growing population of mobile workers to get their work done anytime. 3_v1_300014& prevId=8600024 [5] http:/ / www. interviews.

forbes.htm) • Forbes. (http://www.com article catching up with finalists later in 2009.com/2009/12/17/ most-promising-comapnies-recap-entrepreneurs-finance-promising.IKnowWare 84 External links • Internet Telephony announces 2008 Product of the Year awards. (http://www.com/entrepreneurs/ promising-companies/) .com/voip/0209/ 2008-internet-telephony-product-of-the-year-awards.forbes. (http://www.com article introducing 2009 Most Promising Companies.html) • Forbes.tmcnet.

Products Idea Central Idea Central Mobile Idea Central and SharePoint Idea Central Idea Central is a web-based application for Collaborative Innovation and Idea Management. Chairman and CEO. The company provides strategy consulting. USA and London.Imaginatik 85 Imaginatik Imaginatik Type Industry Founded Public Innovation as a Service and Innovation Management Software 1994 Headquarters Boston. History The concept for Imaginatik [1] was developed through the doctoral research of Dr. Yvonne Lindow and Mark Turrell. Shawn Taylor . and went public in 2006. It is traded on the London Stock Exchange. with 97% of its operations in North America. It is an enterprise crowdsourcing platform. UK Key people Matt Cooper. The company was created in 1994. MA. Massachusetts. operational execution and an award winning technology platform for enterprise-scale innovation.Co-founder Tim Woods.[2] who studied how collaborative technologies can support organizational creativity.imaginatik. Company Information Imaginatik is an Innovation Management Solutions provider based in Boston. productivity and top-line growth. and for external communities using Open Innovation methodologies.com [1] Products Website Imaginatik plc is an Innovation Management Solutions provider headquartered in Boston. Massachusetts with offices in the US and London.Chief Financial Officer Andrew Wainwright . Product Development Chief Idea Central Idea Central Mobile Innovation Strategy Solutions www.000 clients. and more than 35 Global 1.Chief Technology Officer Mark Turrell .[3] . It uses collective intelligence to create crowdsourcing programs and idea management platforms within large companies.

com/) • Washington Technology (http://washingtontechnology. com/ s/ article/ 9160118/ Tap_the_wisdom_of_employees_and_boost_the_bottom_line_?taxonomyId=18& pageNumber=2) External links • Imaginatik Corporate Website (http://www. imaginatik.and Boost the Bottom Line (http:/ / www.com/s/article/9160118/ Tap_the_wisdom_of_employees_and_boost_the_bottom_line_) .Imaginatik 86 References [1] http:/ / www.com/articles/2009/12/14/strategy-collaboration-tools. imaginatik.imaginatik. computerworld.fiercebiotechit.com/story/drug-researchers-face-crowd/2009-08-10) • Computerworld (http://www.computerworld. com/ webdoc_comp_history) [3] Computerworld | Tap the Wisdom of Employees -. aspx) • FierceBiotech IT (http://www. com/ [2] Imaginatik | History (http:/ / www.

Intacct is based in San Jose. California. Background Intacct was founded in 1999 by David Thomas[1] to provide small and midsized businesses an online alternative to on-premise and desktop accounting solutions. The cost is based on how many of the Intacct applications are used and is charged on a monthly basis.[2] which defines a unique approach to software architecture that significantly lowers the cost of delivering and using products.Intacct 87 Intacct Intacct Corporation Type Industry Founded Private Software 1999 Headquarters San Jose.000 employees) that have outgrown entry-level products like QuickBooks but want a relatively inexpensive alternative to traditional client/server software". and its products were some of the first to use a multi-tenant approach. purchasing.” Intacct helped pioneer Software-as-a-Service or “cloud” computing. financial consolidation. vendor management. California. reviewer Kathy Yagal described Intacct's web-based products as being designed for "small to midsize companies (defined as 5 to 1. contract management. revenue recognition. The application includes applications for accounting. Writing in PC Magazine. • Intacct Accountant Edition . com Intacct provides financial management and accounting software solutions based on a cloud computing platform. The Intacct name was derived from “internet” and “accounting. and financial reporting.Intacct is a cloud financial management and accounting system specifically designed for use by small and mid-sized companies. inventory. United States Website http:/ / intacct.Intacct Accountant Edition delivers web based accounting and financial applications that are designed for use by accounting firms and business process outsourcers. Products Intacct offers two main products: • Intacct .[3] .

http:/ / lauriemccabe. This was the first time in the AICPA's history that it recognized a single technology vendor as a preferred provider. shtml ZDNet: Why multi-tenancy matters . Our vision for this new alliance is to improve productivity. crn. spa. com/ slide-shows/ cloud/ 229400539/ the-top-20-cloud-software-apps-vendors-of-2011.[4] Intacct was listed in the 'OnDemand 100' list of the Fastest Growing Private Cloud Computing Companies in both 2010 and 2011. siia. htm?pgno=13) [5] Intacct Named to Inaugural 'OnDemand 100' List of Fastest Growing Private Companies (http:/ / www. informationweek. take better advantage of financial advice and make better and faster business decisions.[11] The AICPA and its subsidiary CPA2Biz [12] aligned with Intacct. com/ blog/ saas/ why-multi-tenancy-matters/ 537 PC Magazine Review by Kathy Yagal . David Thomas Bio . com/ article2/ 0. small and mid-sized businesses need to actively manage their financial performance by becoming continuously aware of their financial position and collaborate with trusted CPA advisors to make the best possible business decisions. com/ news/ services/ saas/ showArticle. Intacct formed an alliance[10] with the American Institute of Certified Public Accountants (AICPA). as part of its report on the Coolest Cloud Computing Vendors.16004.http:/ / www. naming the company as their preferred provider of financial applications to CPA professionals and AICPA members. softsummit. marketwire. pcmag. com/ codies/ 2010/ ) [10] Laurie McCabe.[15] Intacct's backing comes from the following firms: • • • • • • Sutter Hill Ventures Bessemer Venture Partners Emergence Capital Partners Sigma Partners Hummer Winblad Venture Partners JK&B Capital References See Comparison of accounting software. org/ codies/ 2011/ pw_2007. htm) [7] 2007 CODiE Award Winner for Best Financial Software Solution (http:/ / www. com/ 2009/ 04/ 08/ will-cpas-bring-the-cloud-to-earth-for-smbs/ [11] InformationWeek . with the most recent funding coming from a $15M round in April 2008. zdnet. asp?id=14) [9] Featured 2010 CODiE Finalists (http:/ / siia. president and CEO. net/ codies/ 2009/ finalist_detail. asp CRN: Top 20 Cloud Software & Apps Vendors of 2011 (http:/ / www.00.[7] [8] [9] AICPA Partnership In 2009.[13] According to Barry Melancon [14]. jhtml?articleID=216403517 [1] [2] [3] [4] .Intacct 88 Awards In 2011. com/ press-release/ Intacct-Again-Named-Annual-OnDemand-100-List-Top-Private-Cloud-Computing-Companies-1414750. Hurwitz Associates blog . AICPA: “In today's economic climate. wordpress. com/ press-release/ Intacct-Named-to-Inaugural-OnDemand-100-List-of-Fastest-Growing-Private-Companies-1144331.http:/ / www. Everything Channel's CRN Magazine named Intacct one of its Top 20 Cloud Software & Apps Vendors. htm) [6] Intacct Again Named to Annual "OnDemand 100" List of Top Private Cloud Computing Companies (http:/ / www. marketwire. asp) [8] 2009 CODiE Award Winner for Best Financial Software Solution (http:/ / www. The stated goal of the partnership is to help CPA firms and small and midsized businesses adopt cloud computing to improve their financial performance.http:/ / www. increase transparency and reduce costs for both AICPA member firms and the millions of small and mid-sized businesses they serve.”[13] Investors Intacct has raised $80M in venture capital backing. com/ judges_thomas.[5] [6] Intacct received the 2007 and 2009 Codie award for "Best Financial Software Solution" from the Software & Information Industry Association and was a Finalist in this award category in 2010.http:/ / www.2817.

force. cpa2biz.intacct. CPA2Biz and Intacct Form Alliance to Benefit Millions of Small Businesses" . html 89 External links • Company Website (http://www.http:/ / us. aspx [15] CNet . aicpa.com/appexchange/ listingDetail?listingId=a0N300000016bWPEAY) . cnet."Intacct raises $15 Million in Funding" . com/ 8301-10784_3-9930643-7. intacct. org/ About/ Leadership/ Pages/ Melancon_Bio. php [14] http:/ / www.com AppExchange (http://sites. com/ [13] Press Release: "AICPA.Intacct [12] http:/ / www.http:/ / news. com/ corporate/ news_events/ 2009/ 040709.com/) • Intacct Reviews on Salesforce.

iwork. PCmag. complementing their iWork suite of office productivity software. com/ [2] Lendino. .com 90 iWork.2338263. Retrieved 2009-01-09. In contrast to cloud-based office applications such as Google Docs and Windows Live Office. com/ iwork/ iwork-dot-com/ ). downloading. The iWork. apple.00. requires iWork '09 Required (Apple ID) Multilingual Apple Inc." (http:/ / www.[2] File formats iWork.iWork .com . 2009 Beta iWork. January 6.com [1] [2] Free while in beta. Jamie (January 7. and Numbers '09 spreadsheets. Retrieved 14 June 2010.com service provides a web interface for viewing. and downloading require only a web browser and an invitation to view the document. asp). and commenting uploaded documents. "Hands On: Apple iWork '09" (http:/ / www. commenting. 2009 at the Macworld Conference & Expo. [3] "Apple . pcmag.. in addition to their native iWork formats.com URL Commercial? Registration Available language(s) Owner Launched Current status www. it does not offer editing.[3] Users can download documents in both Microsoft Office and PDF formats.2817.com requires a copy of the iWork '09 software suite and an Apple ID.iWork. References [1] http:/ / www. Apple Inc. .Share your iWork projects online. Keynote '09 presentations.[3] Requirements Uploading documents to iWork. .com iWork. 2009). com/ article2/ 0.iWork. Viewing.iWork.[3] It was released as a public beta on January 6.com supports uploading of Pages '09 documents.com is an online service by Apple Inc.

When the client backed out. . The Knowland Group signed its first client. heavily reliant on web technology.000 client hotels and 20. Founded in 2004. the Holiday Inn in Arlington. the company has been recognized as the second fastest growing private company in the travel industry in both 2009 and 2010. This includes everything from generating new leads to turning those prospects into bookings and planning the event down to every menu. The Knowland Group introduced Insight. Target Net is true sales force automation that lets hotel sales teams quickly and efficiently get down to business. Target Net. They decided to start their own hospitality field research service and by the fall of 2004.000 square foot call center. was launched. Knowland had over 400 clients in 60 markets and had tracked more than 100. for a leading company in the industry.000 events. Knowland launched Target Net. serving a diverse clientele of single and multi-property clients. in 2010.iWork.com (http://www.[2] During 2005. Va. a revolutionary meetings management and sales force automation platform. Target Net can be instantly accessed online or on smartphones and iPads. Knowland’s founders recognized the hospitality industry’s need for a higher standard of market intelligence.[5] Target Net Target Net is a sales force automation and meetings management tool that allows hoteliers to manage their sales funnel from start to finish. Operating from the [6] cloud. The company also activated a 7. In 2007. and table configuration. Readers. in September 2004.com (https://www.000 users globally. the company expanded to over 20 markets. Insight..[1] History The Knowland Group traces its roots back to a small software engineering firm.iwork. the world’s first online reader board service.com 91 External links • iWork.apple. The Event Booking Center employs top research and sales support professionals who specialize in cold calling and can become an extension of hotel clients’ own sales staff.com/) • iWork. and Readers are cloud-based and can be accessed from any computer connected to the Internet. a breakthrough product generating highly targeted sales leads with in-depth details on each prospect’s past meeting activity.[4] Products The Knowland Group is a leading provider of business development solutions to the hospitality industry.com/iwork/iwork-dot-com/) The Knowland Group The Knowland Group is a web-based software company that provides business development products and services to the hospitality industry. meeting space.[3] Today the company has more than 3. This firm had spent months developing an entirely new kind of hotel reader board service.com description at Apple. By the end of 2006.

Knowland is one of the few companies to make the list multiple years in a row. Knowland was also named one of the Top 50 Best Places to Work in Greater Washington 2011 by The Washington Business Journal.[14] . They find the right groups for any given hotel.[8] Each week field researchers take digital photos of hotel reader boards. Rankings for the award were based on the fiscal revenue growth from 2005–2009.The Knowland Group 92 Insight Insight is an innovative search engine and mapping tool that gives hotel sales teams access to a massive database of groups who have held millions of meetings hotels and conference centers.[10] Recognition The Knowland Group was ranked 26th on Deloitte’s 2010 Technology Fast 500™ list in October 2010. Magazine. The list identifies the fastest-growing technology. The hospitality cold callers in PBD act as an extension of a hotel’s sales team. associations. Knowland introduced its Professional Business Development (PBD) services in 2010. having previously been ranked second in the travel industry and 222nd overall on the 2009 Inc.[12] Target Net. Those photos are uploaded nightly and the data made available online to clients the very next morning. Readers brings in-depth. [13] The award is given annually to companies based on their vision.000 corporations. Knowland ranked fifth out of 190 companies in the software industry. government agencies. received a 2010 Product of the Year Award from Technology Marketing Corporation’s Customer Interaction Solutions magazine. 500 list. With a three year revenue growth of 790 percent. Knowland ranked first on the Greater Philadelphia Fast 50 list. leadership and diligence.[11] In September 2010. As the world’s first online hotel reader board. then contact the meeting planner for that group to discuss booking their next event at the client hotel.[9] Professional Business Development (PBD) Drawing on many years of assisting hotels with proactive sales. customized field research directly to its users.[7] Readers Readers is a whole new kind of reader board service that combines an online tool with Knowland’s version of a traditional reader board report as well as telephone verified contact research. which was the largest industry recognized on the Fast 500™ list. Knowland’s revolutionary sales force automation and meetings management tool. New groups are constantly being added to the database and detailed profiles are created and updated for each group. Smart Targeting technology allows hoteliers to quickly find the groups that are best suited to their property.764 percent. Knowland was recognized for the second year in a row as the second fastest growing company in the travel industry by Inc. the company ranked 379th on the prestigious Inc. media. telecommunications. social organizations. These include more than 300. and other groups. The ranking was the result of employee satisfaction surveys. life sciences and clean technology companies in North America. Knowland was applauded by WBJ for placing a high importance on creating a great work environment and welcoming employee feedback. 500 list of the fastest-growing private companies in America. during which Knowland grew 5.

washingtonpost. com/ data/ PDFBase/ h in Software. html?nav=rss_opinion/ columns) The Washington Post. com/ inc5000/ profile/ the-knowland-group) Retrieved 2011-05-10. [3] "Knowland History" (http:/ / www.knowlandgroup. com/ data/ PDFBase/ 10 Product of the Year Award129399213496757500. External links • Official website (http://www. knowlandgroup. com/ data/ PDFBase/ mpany in the travel industry129290475224812500. html) Retrieved 2011-05-11. html) Retrieved 2011-05-12.com/) .” (http:/ / www. pdf) Retrieved 2011-05-11. [13] “Knowland Receives Customer Interaction Solutions Magazine’s 2010 Product of the Year Award. knowlandgroup. e-hospitality. knowlandgroup. aspx) Retrieved 2011-05-12. html) Retrieved 2011-05-12 [5] "Knowland Moves Reports to the Cloud" (http:/ / www. Retrieved 2011-05-11. pdf) Retrieved 2011-05-11. 1st in Region. 1st in Region129322309514138750. com/ wp-dyn/ content/ article/ 2010/ 08/ 29/ AR2010082902450_2. inc. citybizlist. [2] “Knowland Group became one of the fastest-growing companies by taking photos of signs. com/ article51480Knowland_Gives_Hoteliers_New_Insight_into_Business_Development. com/ News/ PR2010_4th/ Dec10_EBC. [7] "Knowland Gives Hoteliers New Insight into Business Development" (http:/ / www.” (http:/ / www. ) Retrieved 2011-05-11. Retrieved 2011-05-11. com/ article. html) Retrieved 2011-05-12. com/ wp-dyn/ content/ article/ 2010/ 08/ 29/ AR2010082902450_2. hospitalitynet. washingtonpost. knowlandgroup.” (http:/ / www. hsyndicate. com/ 5/ 2011/ 2/ 3/ Target-Net-Goes-Mobile-On-the-iPad. html) Retrieved 2011-05-12. 5th in Software. hotel-online. [6] "Target Net Goes Mobile On the iPad" (http:/ / dc. mvc/ Knowland-Group-Introduces-Its-Business-0001) Retrieved 2011-05-12. [4] "The Knowland Group is Named a Top Place to Work" (http:/ / www. org/ news/ 154000320/ 4051323.” (http:/ / www. [11] “Deloitte Fast 500™ Technology List Ranks Knowland 26th Overall. [9] “Knowland Group became one of the fastest-growing companies by taking photos of signs. [10] "Knowland EBC (Event Booking Center) Expands 500% Due to Increased Demand" (http:/ / www. 500 profile: The Knowland Group" (http:/ / www. [8] "Knowland Group Introduces Its Business Development Suite For The Hospitality Industry" (http:/ / www. [14] "The Knowland Group is Named a Top Place to Work" (http:/ / www. pdf) Retrieved 2011-05-11.” (http:/ / www. hotel-online. [12] “Knowland is Second Fastest Growing Company in the Travel Industry for Second Year in a Row. com/ News/ PR2010_4th/ Oct10_KnowlandCloud. html?nav=rss_opinion/ columns) The Washington Post. org/ news/ 154000920/ 4051323.The Knowland Group 93 References [1] "Inc. com/ our-history. aspx Retrieved 2011-05-11. hotelnewsresource.

KnowledgeTree 94 KnowledgeTree KnowledgeTree Screenshot Developer(s) Written in KnowledgeTree Inc. KnowledgeTree’s features — including workflow. Open Source SaaS Edition . The product makes use of the cloud computing platform from Amazon EC2. Content Management Systems. The service is available on a subscription basis. a cross-platform desktop explorer tool also allows access to the online repository from Windows. In addition to the web-based interface (which supports HTML5 drag and drop). REST and SOAP interfaces make it easy for KnowledgeTree to be integrated with other applications. .knowledgetree. Document Management System. document alerts and version control — are designed to help organizations manage business processes around documents in addition to enabling file sharing among teams. access control through roles and permissions and an intuitive structure for viewing documents. It supports collaboration around documents using email and a familiar discussion "feed". Additionally.Proprietary Commercial Edition . version control. KnowledgeTree also includes workflow functionality along with notifications and alerts that allow reminders to be sent to users for document actions. South Africa. ECM. open source community edition [2] that is written in PHP and uses the Apache Web Server and MySQL database management system.GPLv3 www. North Carolina. AJAX enabled Operating system Cross-platform Type License Cloud Applications. There is also a free. The company also has an office in Cape Town.Proprietary Community Edition . Generally.com [1] Website KnowledgeTree is a provider of online document management software. Mac and Linux clients. KnowledgeTree is a US company with headquarters in Raleigh. A multi-platform installer provides end-users with a one-click install of both the underlying LAMP or WAMP stack and the application itself. the product provides the full range of document management functions. PHP. KnowledgeTree offers integration with the Microsoft Office suite of applications so that users can access documents stored in the KnowledgeTree repository through the familiar Microsoft interface. Features A complete list of features [3] is available on the KnowledgeTree web site [4]. such as checking documents in and out for editing.

and publishes a customizable website for the event or league. by a company of the same name. Underdog Sports Leagues of Seattle and Portland. olliancegroup. com/ http:/ / www. fee collection. com http:/ / www. knowledgetree. League Lab is closely associated with. knowledgetree. org [1] [2] [3] [4] [5] [6] [7] League Lab League Lab is an Internet-based cloud application for managing amateur sporting leagues and events. Oregon.9. com/ 2010/ 06/ 03/ olliance-ceo-interview-series-open-source-today-delivering-solutions-and-thought-leadership-daniel-chalef-ceo-knowledgetree/ [8] http:/ / www. knowledgetree. knowledgetree. produced in Seattle. thevarguy. Features League Lab is designed to simplify the management of one-day sporting events. but is not a subsidiary of. or ongoing leagues of hundreds or thousands of players. cmscritic.0. knowledgetree. knowledgetree. Washington. League Lab's interface is designed to change for each supported sport's unique rules and customs. Currently supported sports are: • • • • • • • • • • • • Baseball Basketball Beach Volleyball Bocce Bowling Broomball Cornhole Dodgeball Floor Hockey Flag Football Football Hockey . com/ features/ checklist http:/ / www. com/ community-download http:/ / www.KnowledgeTree 95 References • Interview with CEO Daniel Chalef in CMS Critic [5] • KnowledgeTree Chosen by The VAR Guy [6] • Interview with CEO Daniel Chalef by Olliance Group [7] External links • KnowledgeTree Website [1] • Community Portal [8] • Community Forums [9] References http:/ / www. com/ interview-daniel-chalef-ceo-knowledgetree http:/ / www. introduced in 2009 and currently in version 1. com/ the-open-source-50/ the-open-source-50-a-to-z-2010-edition http:/ / blogs. The platform handles game scheduling. United States. org [9] http:/ / forums. registration. weekend tournaments.

aspx?contentId=11).facebook. Vulcan Real Estate. Microsoft and Paul Allen's Vulcan Inc. vulcanrealestate. Voracious (Seattle Weekly food blog). Madden. External links • Official site (http://www. com/ voracious/ 2008/ 04/ portage_bay_cafe_to_open_a_sec. Notes [1] Adriana Grant. Portage Bay Cafe To Open a Second Location in SLU (http:/ / blogs. 2008.rockymountainbasketball. Accessed online 8 December 2008. [2] The SLU story (http:/ / www.League Lab • • • • • • • • • • • Kickball Lacrosse Racquetball Shuffleboard Skeeball Soccer Softball Tennis Ultimate Volleyball Whiffle Ball 96 Company History The company was started by principals John Panzar and Jason Pollentier. The inception was to use Panzar and Pollentier's skills building database-driven websites. including Amazon.com) • The League Lab Facebook page (http://www. com/ TemplateSouthLakeUnion. Accessed online 8 December 2008. from experience running their own consulting company. a district populated by other startups and several established Internet companies.com/leaguelab) . In 2010 the company moved from its offices in Seattle's Belltown neighborhood to the city's South Lake Union (sometimes "SLU"[1] [2] ) neighborhood. Over The Turnstile.com) • An example of a sports league running on the League Lab platform (http://www. php). to solve problems Underdog Sports Leagues was having at the time managing its rapidly expanding game schedule.leaguelab. seattleweekly. and is privately co-owned by them and Underdog Sports Leagues founder Shawn D. April 7.

e. Dutch. started when the website visitor clicks on the chat button displayed on the page. Turkish. iOS[8] .[1] The platform allows companies to talk with visitors in real time on their website and currently hosts over 1000 organizations. Apart from website chat. Swedish. Estonian. Translations into additional languages are done by the community of users.LiveChat 97 LiveChat LiveChat Developer(s) Initial release LIVECHAT Software January 10. There are two ways of having the online chat session between the operator and website visitor: • Passive communication. Windows Phone 7). In October 2007 LiveChat (as LIVECHAT Contact Center) was listed among top Customer Support and Feedback applications in Inside CRM report[5] recommended by Guy Kawasaki. Once the [9] criteria are met. E-commerce. including Adobe Business Catalyst. Kaspersky Lab.). German. initiated manually by the operator or automatically by LiveChat system as soon as the visitor meets the predefined criteria (i. • Active communication. encountered error. Better Business Bureau. Russian. Statistics section allows calculating the conversion from chat invitations into chat sessions and then into sales. BlackBerry. Web analytics Proprietary (SaaS) livechatinc. Lithuanian. Mac OS X) and mobile clients (Android[7] . The operator application is cross-platform and allow users to log in and conduct a chat with website visitor using desktop (Windows. Slovenian. Polish. LiveChat is a proprietary software available in English. live support and web analytics application for SMB and large enterprises[3] [4] offered in SaaS (software as a service) model. searched keyword. Thai and Chinese. Hungarian. French. operator application and web-based control panel. LiveChat displays chat invitation with a customized message. It is developed by LIVECHAT Software and was first launched in 2002. Greek. Portuguese.[6] Features LiveChat system consists of 3 elements: web-based website chat window. time on website.com [2] LiveChat is an online marketing. Spanish. . Vietnamese. Italian. Maybank and Unicef. Czech. offered features include real-time website traffic monitoring and operators' efficiency reports. etc. 2002 [1] Operating system Cross-platform Type License Website Live support software.

Retrieved 2011-05-05. Ben (2011-04-03). com/ blog/ livechat-capture-offline-chat-messages-in-zendesk). 2010. ca/ reviews/ thinking-about-live-chat-for-your-website/ ). Steven (2010-07-27). eCommerce platforms: Shopify[14] . Zen Cart. Retrieved 2011-05-05. livechat) Android Market [8] LiveChat app for iOS (http:/ / itunes. . Retrieved 2011-05-05. 2010. freshbooks. [12] SugarCRM extension (http:/ / www. SugarCRM[12] . 2007-10-24. FreshBooks. com/ livechat-review. joomla. Zoho CRM[13] . [14] Shopify App (http:/ / apps. shopify. July 20. Peter (2010-04-14). insidecrm. How to Change the World. do accounting. . com/ blog/ keep-chat-conversations-in-one-place-with-livechat). Zengage. Guy (2007-10-25). [4] Lucier. Zoho. "LiveChat: capture offline chat messages in Zendesk" (http:/ / www. Help desk software: Zendesk[16] [17] . [22] LiveChat (https:/ / www. [17] Siu. 2010. Drupal. android. Salesforce. It also offers integrations with other services and SaaS vendors for creating own ecosystem of applications: • • • • • • • • CRM software: Highrise[11] . zendesk. com/ 2007/ 10/ a-night-in-the-. com [3] LiveChat Review (http:/ / enterprise-chat-software-review. . . toptenreviews. [18] WordPress plugin (http:/ / wordpress. magentocommerce. "LiveChat integrates with Zoho CRM" (http:/ / blogs. [16] Yan. com/ api/ ) LiveChat [11] LiveChat integrates with Highrise (http:/ / productblog. com/ blog/ 2011/ 04/ 14/ add-ons-roundup-what-do-you-need-in-addition-to-freshbooks/ ). Billing software: FreshBooks[20] [21] ." [7] LiveChat for Android (https:/ / market. Retrieved 2011-05-05. Retrieved 2011-05-05. 2011. livechatinc. zoho. Arvind (2011-02-28). sugarexchange. com/ enterprise/ marketplace/ viewListing?productListingId=3673+ 11212232050638755841)Google Apps Marketplace .org Plugin Directory [19] Joomla! extension (http:/ / extensions. . com/ product_details. References [1] LiveChat CrunchBase profile (http:/ / www. guykawasaki. run meetings. 37signals. html). Zengage. These tools help you keep in touch. com/ general/ livechat-integrates-with-zoho-crm-28-2-2011). "Thinking about live chat for your website" (http:/ / www. [5] "The Web Entrepreneur's Customer Service Toolbox: 100 Hacks and Resources" (http:/ / www. "Keep chat conversations in one place with LiveChat" (http:/ / www. Magento[15] . Retrieved 2011-05-05. com/ details?id=com. livechatinc. . com/ products/ 2011/ 01/ livechat-integrates-with-highrise. [10] API documentation (http:/ / www. com/ livechat) Shopify App Store [15] Magento extension (http:/ / www. August 4. apple. communityguy. Community Guy. Joomla[19] . "A Night in the Life of Guy Kawasaki Plus Cool Stuff Friday" (http:/ / blog. html) 37 Signals Product Blog. com/ us/ app/ livechat/ id402466708) Apple iTunes [9] Triggers: automated and personalized customer support (http:/ / blog. Aug 25. [21] LiveChat add-on (http:/ / community. January 13. zendesk. [13] Natarajan. "Add-ons roundup: What do you need in addition to FreshBooks?" (http:/ / www. Roxana (2010-10-17). 2011. com/ addons/ view/ livechat/ ) FreshBooks. CMS systems: WordPress[18] . org/ extend/ plugins/ wp-live-chat-software-for-wordpress/ ) WordPress.LiveChat 98 Integrations LiveChat is available for custom integrations over REST-based API[10] . org/ extensions/ communication/ live-support-hosted/ 12989) Joomla! Extensions Directory [20] La. crunchbase. com/ 2010/ 08/ triggers-automated-and-personalized-customer-support/ ) LiveChat blog. com/ features/ entrepreneur-customer-service-toolbox-102407/ ). google. . and solicit feedback. Remote desktop: LogMeIn Rescue. "This is a compilation of useful tools and services to maintain a high-level of customer service. [6] Kawasaki. html) Enterprise Chat Software Reviews. php?product=982) "SugarExchange". Retrieved 2011-05-05. provide support. freshbooks. com/ magento-connect/ Szymon+ Klimczak/ extension/ 4147/ livechat) Magento Connect. com/ product/ livechat) Crunchbase [2] http:/ / livechatinc. Web analytics: Google Analytics[22] . VoIP services: Skype. Tactile CRM.

an Atlanta based provider of hosted proactive chat solutions that help companies generate revenue on their web sites. Its most well known product is a chat platform that allows companies to talk with visitors in real time on their websites. the company completed an initial public offering on the NASDAQ[4] and in March 2011 its shares have started trading also on the Tel Aviv Stock Exchange[5] .259 million (2010) 481 (As of March 2011) HumanClick Kasamba www. Tel Aviv. an Israeli-based provider of real-time online customer service applications.LivePerson 99 LivePerson LivePerson. Type Founded Headquarters No. and expert advice company based in New York City with offices in London. web analytics. an online provider of live expert advice delivered to consumers via real-time chat. United States London.[9] . Inc.[7] On October 3. 2010. the Company acquired Proficient Systems. CEO Internet Computer software Online Communication Expert Advice LivePerson Pro US$ 109.[8] On April 13.liveperson.34 million (2010) $ 9. San Francisco and Atlanta.86 million (2010) $ 14. incorporated in the State of Delaware in November 1995 and the LivePerson service was first introduced in November 1998.[6] On July 18. of locations Area served Key people Industry Public (NASDAQ: LPSN 1995 New York City.com [3] [1] ) (TASE: LPSN [2] ) Products Revenue Operating income Net income Employees Subsidiaries Website LivePerson is a publicly held online marketing. 2007. Tel Aviv Worldwide Rob Locascio. the Company acquired HumanClick. In April 2000. an Israeli-based company whose web analytics and optimization platform is intended to help companies better assess and understand website and social marketing performance. the Company acquired Kasamba Inc. History LivePerson was founded in 1995. the Company acquired all of the outstanding shares of NuConomy. 2006. In October 2000..

il/ TASEEng/ Management/ GeneralPages/ SimpleSearchResult. Jan 25. 2011. highbeam. voice. • LiveChat . tase. Business Wire.com) .10 years later" (http:/ / www. The Business segment. Internet Retailer. liveperson. com/ asp/ SummaryQuote.com. html). 2010. 2006.LivePerson 100 Products and services As a “cloud computing” or software-as-a-service (SaaS) provider. com/ story/ liveperson-regains-ipo-price-after-10-years-2010-04-07). com/ israeli_web/ kasamba_to_be_acquired_by_liveperson). com/ 2006/ 07/ 19/ liveperson-buys-live-chat-provider-proficient-systems-in-all-sto).live support software developed by LIVECHAT Software. TechCrunch. com [4] "LivePerson returns to IPO price -. July 19. com/ doc/ 1G1-66024185. (http://www. utilizing: chat. startupisrael.product offered by ATG. which facilitates real-time online interactions. [5] "LivePerson dual lists on Tel Aviv Stock Exchange" (http:/ / www. The company is organized into two operating segments. nasdaq. LivePerson provides solutions on a hosted basis. [6] "LivePerson Acquires HumanClick. June 26. StartupIsrael. References [1] http:/ / quotes. com/ 2010/ 01/ 25/ liveperson-to-acquire-web-analytics-startup-nuconomy-for-3-million/ ). click-to-call. [9] "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million" (http:/ / techcrunch. Marketwatch. Competitors • ATG Commerce .liveperson. which facilitates online transactions between independent experts and individual consumers. 2007. 2000. External links LivePerson Inc. com/ article/ 2011/ 03/ 13/ liveperson-tase-listing-idUSLDE72C02420110313). April 7. co. Mar 13. marketwatch. [7] "LivePerson buys live chat provider Proficient Systems in all-stock deal" (http:/ / www. htm?objectId=& objectType=& securityType=& searchTerm=LPSN [3] http:/ / www. Reuters. internetretailer. Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses" (http:/ / www. asp?symbol=LPSN& selected=LPSN [2] http:/ / www. October 13. 2010. subsidiary of Oracle. And the Consumer segment. email and self-service knowledgebase for global corporations. reuters. [8] "Kasamba to be Acquired by LivePerson" (http:/ / www.

LiveProcess received U. New Jersey to help the healthcare industry to be prepared in disaster situations. From the Federal government.LiveProcess 101 LiveProcess LiveProcess is a company that provides a Software as a service (SaaS) platform that allows emergency preparedness coordinators at hospitals. In the same year. 2001 attacks and brought more into the public spotlight following Hurricane Katrina in New Orleans. Patent No. state and federal government.S. enterprise software and can be accessed with any internet connection and browser. LiveProcess was used by multiple hospitals during the 2009 flu pandemic. • The Joint Commission publishes a set of Emergency Management Standards that many accredited hospitals must adhere to. In 2009.596. Georgia was the first state to adopt the platform statewide. and other healthcare organizations to prepare for and respond to disasters and events. In 2005. part of the United States Department of Health and Human Services provides federal grant assistance to hospitals and healthcare organizations to improve community medical and health planning and response capabilities. the agencies and programs that can assist hospitals and healthcare organizations include: • The Hospital Preparedness Program (HPP). USA Federal Government and Healthcare Emergency Preparedness Healthcare organizations can receive support and direction for healthcare emergency preparedness from their local. • The Homeland Security Exercise and Evaluation Program (HSEEP). .608 for its Networked Emergency Management System. According to an article in the Atlanta Journal Constitution. LiveProcess was awarded the American Hospital Association (AHA) endorsement for its disaster readiness and incident command solutions for hospitals in February 2008. coordinated through the Assistant Secretary for Preparedness and Response (ASPR). The platform is web-based. The need for this type of system was exposed during the events of the September 11. History Founded in 2004 in Westfield. 7.6 million bioterrorism preparedness grant from the federal Health Resources and Services Administration. maintained by the Federal Emergency Management Agency’s National Preparedness Directorate. public health agencies and other healthcare organizations a common platform to communicate. LiveProcess gives hospitals. the Georgia Division of Public Health allocated $3. Department of Homeland Security provides guidance and tools for assisting organizations in developing useful and standardized exercises for improving response competencies.4 million from a $13. public health agencies.

the33tv.LiveProcess 102 External links LiveProcess. healthcareitnews. org/ aha-solutions_app/ ControllerServlet?action=displayComponent& componentID=414689627& platformID=9684994 [4] http:/ / www. com [3] http:/ / www. liveprocess. com/ videobeta/ watch/ ?watch=510afe08-ef94-42aa-9f6f-3e4e0ff34f0c& src=front . liveprocess.com [1] Corporate website Healthcare Emergency Management blog [2] AHA Solutions [3] AHA Solutions page about LiveProcess Healthcare IT News [4] Story about Grady Memorial Hospital in Atlanta using LiveProcess during the 2009-H1N1 pandemic • Video from The 33 News in Dallas [5] Flu fighters video from May 2009 • • • • References [1] http:/ / www. aha-solutions. com [2] http:/ / blog. com/ news/ atlanta-hospital-uses-web-based-technology-help-manage-flu-surge [5] http:/ / www.

Salesforce. • LotusLive Meetings is a full-featured. collaboration. instant message. • LotusLive Engage combines the functionality of LotusLive Connections and LotusLive Meetings. UPS. • LotusLive Notes is a service where a customer uses its installation of Lotus Notes to access an installation of the Lotus Domino e-mail and calendar server that is hosted and managed by IBM Lotus. There are several LotusLive offerings: • LotusLive Connections provides an integrated set of collaboration tools for business networking.com [1] LotusLive is a suite of business networking and collaboration cloud-based services hosted by the Lotus Software division of IBM. instant messaging. sharing files. This service was formerly known as Lotus Sametime Unyte Events." visualizing data. It was [2] [3] [4] code-named "Bluehouse" and was first announced at Lotusphere in January 2008. IBM has announced integration with Skype. It uses the messaging assets that IBM acquired from Outblaze. • LotusLive iNotes is a web-based e-mail and calendar service. LinkedIn.LotusLive 103 LotusLive LotusLive Developer(s) Stable release Lotus Software Beta Operating system Cross-platform Type License Website Software as a service.[7] [8] The LotusLive brand was first introduced at Lotusphere 2009. and sending out surveys. • LotusLive Events adds event management (such as automatic e-mail announcements and event rehearsal) to LotusLive Meetings.[5] [6] LotusLive also provides mechanisms for third-party applications to integrate with LotusLive. The integrated services include social networking for businesses. It is a renaming of Lotus Notes Hosted Messaging. managing collaborative tasks called "Activities. online meetings.0 Subscription lotuslive. file sharing. a Hong Kong-based online application service provider. and Silanis. formerly known as Lotus Sametime Unyte Meeting. web 2.[7] [9] . web-based online meeting service.com. data visualization and e-mail.

com/ news/ ibm_adds_new_tools_services_to_lotuslive_100415). [5] IBM (2009-01-15). Clint (2009-01-22). ibm. eweek. ibm. Angela (2009-01-23). Press release. . com/ news. Retrieved 2009-01-25. html). cbronline. [6] Ashenden. "Big Blue goes social with Bluehouse collaboration platform" (http:/ / arstechnica. com/ c/ a/ Messaging-and-Collaboration/ IBM-is-Closer-to-Building-Bluehouse-to-Compete-With-Cisco-Google-Microsoft/ ). .com/developerworks/lotus/library/lotuslive-intro/) DeveloperWorks article on LotusLive Engage (http://www. [7] IBM (2009-01-19). David (2008-10-07). Retrieved 2009-01-25. eweek. com/ c/ a/ Messaging-and-Collaboration/ What-is-IBM-LotusLive-SAAS-With-Great-Promise-But-Confusing-Branding/ ).lotuslive. eWeek. Retrieved 2009-01-25. Press release. ibm. Microsoft Cloud Offerings" (http:/ / www. com/ [2] IBM (2008-01-21). Retrieved 2009-01-25.LotusLive 104 Notes [1] http:/ / www. . . eWeek. wss). "IBM Lotus Introduces New Portfolio of Integrated Cloud Services" (http:/ / www. Clint (2008-10-06).com. . com/ press/ us/ en/ pressrelease/ 26504. [3] Chartier. com/ blogs/ MWD/ 2009/ 1/ saas_takes_centre_stage_at_lotusph_. Google. . services to LotusLive" (http:/ / www. Ars Technica. wss).com/developerworks/lotus/library/ lotuslive-engage/) . .ibm. "IBM Announces Intent to Acquire Outblaze's E-Mail Service Assets" (http:/ / www. [4] Boulton. Retrieved 2010-09-21. "IBM Closer to Building Bluehouse to Compete with Cisco. IT-Director. [9] Boulton. it-director. com/ press/ us/ en/ pressrelease/ 26486. ars/ post/ 20081007-big-blue-goes-social-with-bluehouse-collaboration-platform.com) Lotus Notes Hosted Messaging (http://www. Computer Business Review.com/software/lotus/products/notes-hosted-messaging/) DeveloperWorks article on LotusLive (http://www. [8] "IBM adds new tools. wss).ibm. "What Is IBM LotusLive? SAAS with Great Promise but Confusing Branding" (http:/ / www. 2010-04-14. Retrieved 2009-01-25. com/ press/ us/ en/ pressrelease/ 23326. "SaaS takes centre stage at Lotusphere" (http:/ / www. Retrieved 2009-01-25.ibm. . Press release. lotuslive. "IBM Unveils Plans for Collaboration Software and Services for Small-and-Medium Sized Businesses" (http:/ / www. html). External links • • • • LotusLive Homepage (http://www. Retrieved 2009-01-25.

mind maps. "LucidChart" (http:/ / www.[4] LucidChart's user interface makes heavy use of both jQuery and Google's Closure Library (which Google uses for Gmail. Underlying Technology LucidChart uses canvas for all rendering. . [8] http:/ / lucidchart. "LucidChart 2. UML designs. it runs on Microsoft Windows. CanvasDemos (5 August 2010). LucidChart was added to the Google Apps Marketplace[6] in April 2010. Launch LucidChart. [7] Darrell Swain (31 July 2010). Safari and Opera browser. . This software is notable because it is built on web standards such as HTML5 and Javascript and provides real-time collaboration for the creation of graphical content. first announced its LucidChart visual collaboration platform[5] in December 2008 as a public beta version. It can be used to create flowcharts. a Provo. 2010[7] . LifeHacker. LucidChart allows printing to vector PDFs as well as raster JPEG and PNG images. It features a drag-and-drop interface and real-time collaboration capabilities[3] . com/ blog/ 2010/ 07/ 31/ lucidchart-2-0/ ). com/ . electrical designs. Uses excanvas for IE8 support.Online Diagramming & Flowcharting [8] References [1] [2] [3] [4] [5] http:/ / www. including many of the UI elements.0" (http:/ / www. "Create and Share Flow Charts with LucidChart" (http:/ / blogs. Google Docs. bnet. com/ businesstips/ ?p=2222). CanvasDemos. com Rick Broida (18 December 2008). doodle art and many other diagram types. LLC. The current major revision of LucidChart was released on July 31. . External links • LucidChart. and flowchart software. LucidChart.LucidChart 105 LucidChart LucidChart . com/ 5517897/ lucidchart-and-creately-plug-flowchart-tools-into-google-apps). lucidchart. Bnet. Being a browser-based application with support for all modern web browsers like Firefox. This release included support for a number of pre-built templates. Utah-based startup. [6] Kevin Purdy (15 April 2010). com http:/ / lucidchart. "LucidChart and Creately Plug Flowchart Tools into Google Apps" (http:/ / lifehacker. and additional social features. com/ 5112133/ lucidchart-makes-stripped+ down-flowcharts-for-free). . canvasdemos. . com/ 2010/ 08/ 05/ lucidchart/ ). lucidchart. LifeHacker.Online Diagramming and Flowcharting Developer(s) Lucid [1] Type License Website Diagramming software Free & Paid Subscriptions LucidChart website [2] LucidChart is a web-based diagramming. etc). an entirely new user interface. software prototyping. organisational charts. "LucidChart Makes Stripped-Down Flowcharts for Free" (http:/ / lifehacker. website wireframes. Kevin Purdy (17 December 2008). Mac OS X and Linux.

that removes spam and viruses from e-mail messages. FOPE also offers policy-based encryption of email messages. The service does not require client software installation. com/ cloud-applications/ mashup-applications) External links • Cordys Process Factory (http://www. Mashup Applications can be shared between users or organizations. Integrations with third party applications. MashApps Development Process The MashApps are built from an online Mashup enabler called the MashApp Composer.cordysprocessfactory.cordys.1. external Web Services References [1] What are Mashup Applications (http:/ / www. Most administrative tasks are performed through the use of a web-based administrative console.com) Microsoft Forefront Online Protection for Exchange Microsoft Forefront Online Protection for Exchange (FOPE) is a hosted e-mail security service. cordysprocessfactory. New MashApps are assembled from an existing repository of reusable mashup components like Process Library. MashApps can be used to solve different types of business problems within an enterprise. The console allows customers to perform management tasks. both on-premise and on-demand systems can be modeled without much dependency on the IT team. but is activated by changing each customer's MX record. owned by Microsoft.[1] Users looking for MashApps for their business scenarios can either build it themselves or look for similar solutions that are readily available on the Google Apps Marketplace.[1] Each customer pays for the service by means of a subscription.MashApps 106 MashApps MashApps are process-centric Cloud applications for small and medium enterprises and departmental deployments.com/) • Cordys (http://www. .[2] The current version of FOPE is 10. Building a MashApp does not require programming languages like Enterprise Mashup Markup Language. It is part of the Microsoft Forefront group of products. such as adding users and configuring filtering.

pdf) [2] Forefront Online Protection for Exchange Overview (http:/ / technet.com/presspass/press/2005/jul05/07-20FrontBridgePR.[3] References [1] Forefront Online Protection for Exchange Datasheet (http:/ / download.com/b/fss/) • Forefront Online Protection for Exchange Datasheet (http://download. a Leading Provider of Secure Messaging Services (http://www. Microsoft acquired FrontBridge Technologies Inc.Microsoft Forefront Online Protection for Exchange 107 History Microsoft Forefront Online Protection for Exchange was originally created by FrontBridge Technologies.microsoft.pdf) • FOPE User Guide (http://technet. mspx) External links • Official website (http://www. in 2005.com/online/exchange-email-filtering. microsoft.technet. aspx) [3] Microsoft Completes Acquisition of FrontBridge Technologies (http:/ / www.mspx) . microsoft. microsoft.microsoft. microsoft. com/ download/ B/ 8/ 4/ B84B3C39-4E71-4172-92AF-6779851DC967/ FOPE_Datasheet.aspx) • Microsoft Forefront Server Protection Blog (http://blogs.com/download/B/8/4/ B84B3C39-4E71-4172-92AF-6779851DC967/FOPE_Datasheet.aspx) • Microsoft to Acquire FrontBridge Technologies.com/en-us/library/ff715254. com/ en-us/ library/ ff715134. and it became a subsidiary of Microsoft.microsoft. com/ presspass/ press/ 2005/ aug05/ 08-31FrontBridgeCompletePR.

Originally launched on January 5. However.com www. with the release of the iPhone 3G in 2008. change the password on the device. Apple relaunched it as . after this period one's credit card is charged $99. when it became a paid subscription service primarily designed for users of Mac OS X.me. showing the service's ties to the Mac hardware. Find My iPhone MobileMe allows users to track the location of their iPhone. 2010 Stable release Operating system Mac OS X Microsoft Windows iOS Web-based Type License Website Internet suite Subscription [www. Members of MobileMe are given a @me. the renamed service. as iTools. 2008 as MobileMe [1] 1. 2002. MobileMe. 2011. iOS. All members of iTools and . and remotely erase its contents.Mac on July 17. Apple discontinued offering MobileMe through its retail stores. display a message and/or play a sound on the device (even if it is set to silent).6. began providing Internet services for Mac OS X. The MobileMe retail boxes are also not offered through resellers anymore. An app has also been released by Apple which allows users to locate their iPhone from another device running the iOS 4 software.Mac July 9. Windows. Services iTools and .Mac were designed primarily to provide Internet services for Mac owners. Apple relaunched the service again as MobileMe at WWDC 2008 on July 9.com or a number of supported applications. a free collection of Internet-based services for users of Mac OS 9.com e-mail address and are no longer restricted to Mac OS X software such as Mail and iCal.MobileMe 108 MobileMe MobileMe Developer(s) Initial release Apple Inc.[3] Find My iPhone was made free of charge with the iOS 4. The feature was first announced on June 10. now targeting Mac OS X. 2002 as . and iPod Touch users. Support for MobileMe is available via chat and telephone. 2000.[2] It is now only possible to purchase MobileMe by signing up for a free 60-day trial through Apple's website. iPhone. 2008. On February 24th. A user can see the device's approximate location on a map (along with a circle showing the radius of inaccuracy). and Windows. and they can access personal data from any computer connected to the Internet using the web interface at me.Mac and iTools) is a subscription-based collection of online services and software offered by Apple Inc.1 software update on November 22.[4] . but only for devices introduced in 2010.com e-mail address.0 software update as a feature for MobileMe users. 2000 as iTools July 17.Mac received a special @mac.5 / December 16. iPod Touch or iPad via the web portal at me. January 5.2. iPad.me. including Microsoft Outlook as long as the user is using version 2003 or later. 2009 and was included in iOS 3.com] MobileMe (formerly . 2010.com.

Members can buy additional storage in 20 GB or 40 GB allocations. all the user's other devices. Subscription calendars in iCal on a Mac computer are not viewable on the online MobileMe service (although "Birthdays" is viewable online. Calendar>Add Account. and the Notes app on the iPhone) are synced via the MobileMe service. Address book and calendar MobileMe maintains a synchronized address book and calendar feature using Push functions.[5] [6] [7] MobileMe Gallery MobileMe has a public photo and video gallery feature.MobileMe 109 Storage MobileMe has two different plans. online storage and being able to use all the MobileMe features. MobileMe also provides the user with an e-mail address that is used only for uploading photos and videos. will be synced back to iPhoto or Aperture. on the iPhone "Birthdays" from Contacts on the iPhone are not viewable on the Calendar app (nor any other method. me. Contacts. or Microsoft Outlook 2003 or later on Microsoft Windows. Galleries can be made public or hidden. but are not viewable or editable on an iPhone.but only through iPhoto or iMovie on MacOS X. However cannot be viewed or edited online. The Family Pack includes 40 GB of storage split among one 20 GB individual (primary) and four 5 GB sub-accounts.com. as it gathers its information from Address Book. Both the primary account and sub-accounts have read/write access to this folder and is limited to the free space available in the primary user's iDisk. Address Book and iCal on Mac OS X. Conversely. each sub-account having its own email address. Notes (from the Mail app on a Mac computer. Users can also upload movies from within applications available on the Mac. If a user makes a change to a contact or event on one device it will be automatically synced to the MobileMe servers and.com. Supported devices include the iPhone. In a family account. Family members also have a Shared folder in their iDisk with which they can share access to data amongst themselves. or sent by the dedicated e-mail address). the amount of storage is designated per account. . Photos and videos can be uploaded in the web browser at me. although sub-account storage cannot be upgraded. The Individual plan includes 20 GB of email and file storage and 200 GB of monthly data transfer. To Do lists (controlled from the Mail app and the iCal app on a Mac computer) are viewable and editable through the MobileMe web site (under the Calendar tab). or can be password protected . rather than CalDAV or iCalendar (. All uploads by viewers of the gallery (either by the iPhone or iPod touch. With the announcement of iOS 4 the sync for Notes over IMAP (including MobileMe) was implemented. including iPhoto and iMovie.ics) subscription calendars). except looking them up individually in Contacts). synced by iPhoto or Aperture on MacOS X or uploaded from the iPhone and iPod touch. by extension. but subscription calendars are available to view in Calendar by adding them through Settings>Mail.

com web applications are built on top of the open source SproutCore Javascript framework. MobileMe connections are secured by SSL encryption. Users without iWeb can also publish websites by placing files to the Web/Sites folder in iDisk. Finder on Mac OS X. It also allows sharing of files by selecting a given file using me.com website. However. and can control sync settings for contacts. the user signs into the control panel using their username and password. various Apps for the iOS. and iDisk settings such as public folder access. an online storage repository accessible via a web browser at me. Success has also been reported using the Konqueror browser on Linux.com or @me. protected by password. Calendar. Users can also configure features such as e-mail aliases or domain names for the iWeb Publish feature. Safari 3.com accounts. calendars and bookmarks.[10] . the user must first download and install the latest version of iTunes. using the free or paid-for versions of the AIM application provided by AOL. and Internet Explorer 8 (Windows). but are not fully supported. MobileMe is accessible from Linux using Firefox 3 despite a warning that will be presented to the user upon entry. that can be then shared by email.[8] iWeb Publish Users of Mac OS X v10. either to a domain name that they control or to a page on the me. To install. Supported browsers for me. Firefox 3.MobileMe 110 iDisk MobileMe features iDisk. In addition.com are Safari 3. and then clicking a Share button that will generate a unique link to this file. Web applications MobileMe uses Ajax and Dynamic HTML to simulate the look and feel of desktop applications within the user's web browser. the web host doesn't support any server side language such as PHP or Apache. Find My iPhone and iDisk access.com.1 or later (Mac OS X and Windows). or as a remote disk in Microsoft Windows. After installation. plus an Account section. Most of the me. in a similar manner to the MobileMe preference panel built into Mac OS X.com/idisk or the iDisk iPhone app. Applications on me. PC synchronization Users who wish to sync their MobileMe data with a PC must download and install MobileMe Control Panel.com include Mail. which can also be password protected.[9] iChat/AIM MobileMe users can connect to the AIM service with their @mac. and Firefox 3.0 will run the web applications. however this has not been confirmed by Apple. iChat users using a MobileMe account can encrypt their chats with other MobileMe members using iChat.5 or later (Mac OS X and Windows). You can also access the MobileMe Chat account on an iPhone or an iPod touch. Another way to use iDisk to share several files easily is by placing them in the iDisk Public Folder.0. Internet Explorer 7 (Windows). Gallery. and then install MobileMe Control Panel.5 or later can use the iLife '08 or iLife '09 or iLife '11 application iWeb to publish websites hosted on their MobileMe account. or any other iOS app that supports the AIM protocol. Contacts.

since Outlook users cannot sync their primary Outlook calendar to a MobileMe calendar anymore. iDisk commands are located in the "Go" menu of the Finder. week.93 $ 117. it is possible to mount the public portion of another user's iDisk. like . It also features new sharing options that allow invited users to edit a shared calendar.[11] MobileMe Calendar Beta MobileMe Calendar Beta was released on July 6.25 / € 105.35 S$ 228 Personal in US$ (for comparison) $ 99 $ 113.14 $ 96. Most notably. is closely integrated with Mac OS X. the only way to integrate MobileMe with Outlook now is to have a MobileMe calendar linked in through CalDAV. This mechanism was one of the early ways to receive free software as part of . and month views.MobileMe 111 MobileMe Mail Beta MobileMe Mail Beta was released on May 13. Having a MobileMe account extends the functions of many programs. which sends an email to invited persons.com/mobileme on 16 April 2010). as well as a new list view to make scanning events easier. 2010. It also supports CalDAV standard for compatibility with multiple devices. font changing. It was released as a final version on June 18. This means that a MobileMe calendar is always seen by Outlook as a secondary calendar. It supports invitation through RSVPs. and alarms and notifications do not work. Users wishing to view a public calendar must now manually subscribe with a CalDAV compatible calendar device. Country Personal USA Canada United Kingdom Eurozone [14] [14] US$ 99 C$ 109 £ 60 € 79 € 65.[12] However.[13] Pricing The annual cost of the service varies by location. wide screen views and much more.70 $ 112.apple. with these updates came some decreased functionality.63 $ 123.41 $ 116.45 Europe (non EU)† and Africa Singapore Japan Australia † 9800 ¥ 15600 ¥ A$ 119 A$ 179 With exception of Switzerland: € 70. 2010. .com with redesigned day. mostly within the iLife suite. Integration Mac OS X MobileMe. Compatibility with Microsoft Outlook suffered too. any iDisk can be mounted as any other volume on the Mac OS X desktop. 2010. The capability to publish iCal calendars as publicly viewable web pages was removed.Mac. Performances have also been increased. though they are only uploaded when the iDisk is mounted. then they answer by clicking a simple link (they don't have to be MobileMe members).Mac and iTools before it.82[14] (Prices sourced from www.29 S$ 148 Price Family $ 149 C$ 159 £ 91 € 119 € 98. Furthermore. MobileMe Mail Beta includes many new features such as photo inserting. It is possible to queue files for upload to an offline iDisk.45 $ 92. MobileMe Calendar Beta includes a new web application at me.

iPad and iPod Touch that allows mobile access to the Find My iPhone feature. In the older system. mail rules. iCards. discussion board-based technical support.[15] iCal can be used to publish calendars to the web. and published calendars (not available currently).me.Mac service. Mail syncing across devices. History iTools The original collection of Internet software and services now known as MobileMe was first called iTools. any Address Book entries.[16] Also.me.me. via links to each function directly. Backup software can be used to make backups to iDisk or local media. However. Apple introduced a feature that allows users to stream music that's stored on their iDisk in the background from their device.com – member login. iReview. iWeb allows users to create web pages that can be uploaded to iDisk and published. iPad and iPod touch. iTools was made available free of charge for Macintosh users. a collection of reviews of popular web sites.com/<username> – member public photo/video Gallery. http://gallery. there is no calendar publishing available. which makes it easier for members to access the contents of their iDisk from their iPhone or iPod touch. Services offered by iTools included the first availability of @mac. In the current iteration of MobileMe. and smart mailboxes can be synched with the iDisk. Gallery. mail signatures. an online data storage system. some features of iTools were accessible via non-Mac platforms although a Mac was needed to establish an account. http://public. mail accounts. In August 2010.[17] With the prior . iPhoto can be used for one-click web-publishing of photo albums. . and iTunes libraries could easily be uploaded to any iDisk (subject to various licensing agreements). a directory of family-friendly web sites. published website. the iMovie.com/<username> – member Website access. Public folder. Safari bookmarks and keychains. many calendars could be published at the same time. for use through a web-based interface or other applications such as Outlook Express. This includes iCal syncing with Calendar. GarageBand.com/<username> – member Public folder access. http://ical.me. See list: • • • • • http://www. and KidSafe. HomePage. Safari Bookmarks syncing across devices. a free greeting card service. Public URL subdomains There are public subdomain access points to each MobileMe members' individual account functions. Address Book syncing with Contacts. 112 iOS MobileMe integrates with various applications on the iPhone.me. 2000. Apple later introduced the iDisk [18] application for the iPhone and iPod touch.com e-mail addresses. iCal events and to-do entries. a free web page publishing service. allowing easy synchronization between multiple computers.[19] There is also a universal application [20] for iPhone. iPhoto. Announced and released at Macworld Expo San Francisco on January 5.MobileMe Additionally. iTools iTools was primarily a Mac-only offering and provided only limited. http://web. These provide direct public web access to each MobileMe users account. the first version of iDisk.com/<username>/<calendar name> – member individual calendar publishing.

[22] The new . including a new Web Gallery feature.com. it was eventually updated to use WebDAV technology and therefore opened up access to non-Mac operating systems.m. a personal backup solution that allows users to archive data to their iDisk. and McAfee Virex.Mac came in early June 2008.com was taken offline from 8 p. and iCards. when Apple bought the me. (both Pacific Time).Mac was overpriced.Mac to provide dynamic DNS services for its Back to My Mac feature. subject to the terms of the . After several hours of infrequent service.5 used . New services offered by .Mac account now came with 10 GB of storage space that could be divided between e-mail storage for an @mac.Mac [23] Existing iTools subscribed to .[26] At WWDC on June 9.m.Mac at Macworld Expo New York on July 17. MobileMe Initial speculation about a new service to replace .[21] The e-mail service supported POP. the e-mail service provider offering both POP and IMAP protocols. In October 2006.com e-mail accounts. a live-updating three-way split view.[27] MobileMe was taken offline a short time later. 2008. 2007. available at stores and online (as a physical product).Mac license agreement).[25] Mac OS X v10. 2002. a virus scanner given to . and 2 a. and increasing support needs. CD or DVD.[24] . as a subscription-based suite of services with a dedicated technical support team. iTools was renamed . accounts were transitioned to . This was launched on July 9. 2005. Apple announced that . Each . some believing . Users who wanted additional storage capacity could buy up to a total of 30 GB for a higher annual fee.[28] where there was no option to log in. modifying HomePage content was possible using a web browser on Windows or via Linux.000 people had . similar to Flickr and YouTube combined.Mac accounts during a free trial period that ended on September 30. An account preference allowed the user to decide how much storage space to allocate to either service as they see fit.MobileMe For example. and ability to resize panels. that day. leaving customers redirected to the MobileMe information page. most particularly due to iDisk storage space.Mac features were removed after the transition to MobileMe: . 2002 that more than 100.Mac subscribers until June 15. the personal web hosting service.Mac.Mac occasionally received new features.com domain name. The box contained an activation code that was entered when registering or renewing a subscription. a remote desktop service. Apple's CEO Steve Jobs announced new features for . Although the original version of iDisk used AppleShare IP for transport and required Mac OS 9. 2002. The new functionality was built on top of AJAX and provided drag-and-drop. 2008. 113 .[29] Several .Mac would be replaced by MobileMe. MobileMe officially went live during July 11.m.Mac since its launch earlier that year. 2008: mac. iDisk. the online disk storage service. On August 7. Apple launched an update to its . . @mac.Mac offered several tools to subscribers. Apple even offered an application for use with Windows XP.Mac included Backup. This move generated a mixed reaction among Mac users. the wide demand for @mac.Mac As costs rose. and the MobileMe service went live between 8 p. Apple announced on September 17. The storage space for both e-mail and an iDisk could be used in any way the user wanted. IMAP and Webmail access via web browser. including upgraded versions of HomePage.Mac Mail service whose interface was close to that of Mac OS X Mail. the online greeting card service. to 12 a.Mac was also offered in a boxed version.com e-mail address and the user's iDisk.m.

[7] iPhone User Guide pdf (http:/ / manuals. .MobileMe also works great with your PC. iPhone 2. "Howto: Apple's MobileMe on Linux" (http:/ / www. "Apple discontinues sale of MobileMe retail boxes as overhaul looms" (http:/ / www. apple. info. zdnet. Press release.10 or earlier (some features require Mac OS X 10. [3] Slivka.Mac accounts and other issues. [14] Me. [5] Copying Calendar subscriptions from iCal to your iPhone or iPod touch (http:/ / support.com. page 93 "Subscribing to Calendars". me. com/ kb/ HT1774) Apple. dated 17 June 2009. jspa?threadID=2680921& start=0& tstart=0). this is by design and is not a bug that will be fixed. . [10] "Apple .[37] Initial versions of the Windows MobileMe control panel allowed synchronization of corporate Outlook accounts with MobileMe. Apple created a status news page and revamped their support page. [9] Chavda. [11] "MobileMe Mail. Find My iPhone free for iPhone 4 users (updated)" (http:/ / www.MMS.2 released. .com (2011-02-24). Eric (June 8. 2010).[39] As of today. it was announced that MobileMe 114 subscribers would be offered a 60-day extension in addition to the one-month extension previously offered. [8] Using your iDisk to share files (http:/ / support. Retrieved 2009-07-11.Mac to MobileMe switch-over." (http:/ / www. leading Apple to issue refunds and extend the free trial to four months. 2008. com/ mobileme/ news/ 2010/ 06/ the-new-mobileme-mail-available-to-all-members. apple. Apple Knowledge Base article HT3634. . With the removal of the packages. [2] appleinsider. com/ 2008/ 07/ howto-apples-mobileme-on-linux/ ).4.. Jason D. . He wrote that “it was a mistake to launch MobileMe at the same time as iPhone 3G. The launch of MobileMe was plagued by various issues. "iPhone OS 3. apple. com/ en_US/ iPhone_User_Guide. dated 03 August 2009 [6] [MobileMe: Syncing calendar subscriptions and CalDAV calendars]. html). pdf). [12] "Preview the New MobileMe Calendar Beta" (http:/ / www. Apple. com/ currency_table/ ) . Tethering in Some Countries" (http:/ / www. appleinsider. such as iLife integration)[30] • iCards • web-access to bookmarks • . Steve Jobs admitted that MobileMe was launched too hurriedly and “not up to Apple’s standards”.0 Launching June 17th . "iOS 4. com/ articles/ 11/ 02/ 24/ apple_discontinues_sale_of_mobileme_retail_boxes_as_overhaul_looms. Retrieved 2011-02-25. A mid-2008 update to the control panel removed the ability to synchronize Outlook to MobileMe when Outlook is using Microsoft Exchange Server Calendars and Contacts. ZDNet. Retrieved January 17.[38] On August 18. com/ blog/ apple/ ios-42-released-find-my-iphone-free-for-iphone-4-users-updated/ 8786).[35] [36] Because of the problems with switching over . 2010). the service is still purchasable online. 2008. Retrieved July 22. Retrieved 2011-03-27. MobileMe. Retrieved 2010-10-28. com/ kb/ HT3634). html). Retrieved 2010-07-12. dated 10 July 2009. apple.com (https:/ / www. html). .0 software and the App Store”.Frustrated at Outlook calendar sync" (http:/ / discussions. This was suspected to be related to the ." (http:/ / www. apple. Retrieved January 17. There is no support for synchronizing even standalone Outlook Tasks and Notes to MobileMe. The iDisk can be used as a hosting server for your MobileMe website. 2011. Now Available to All Members. com/ kb/ DL769). as a . 2008. however. 2011. Retrieved 2010-07-31.MobileMe • Support for Mac OS X 10. it is being rumored that Apple is rethinking/redesigning MobileMe again. making it easier backing up settings and more. apple. (November 22. Retrieved 2008-09-18. . was initially criticized during its launch for being unstable[32] and for having syncing problems. pranavchavda. com/ 2009/ 06/ 08/ iphone-os-3-0-launching-june-17th/ ).Mac Groups (with files uploaded to Groups being transferred to group owners' "Group Archive" folder). According to Apple Support.Mac successor. Apple Knowledge Base article TS1213. apple. .Mac slides[31] • .[33] There were reports of users being unable to access any of the Mail functions of MobileMe. macrumors. MacRumors. apple. html). [4] O'Grady. References [1] "MobileMe Control Panel for Windows" (http:/ / support. In an internal e-mail sent to Apple employees on August 4. [13] "Apple Discussions . com/ thread. com/ mobileme/ news/ 2010/ 07/ preview-the-new-mobileme-calendar-beta. Pranav.[34] The free trial of MobileMe inadvertently charged some Australian and European customers’ credit cards.5 or later. MobileMe retail boxes have been removed from all Apple Stores. Backups from Backup can be stored onto your iDisk. . com/ mobileme/ features/ pc.

[32] Mann. com/ 2008/ 06/ 09/ mobileme-macs-iphone-friendly-replacement).pcmag. com/ mobileme/ ).apple. The Unofficial Apple Weblog. 2002 [25] . DoesWhat. 2008. html) [26] "Apple to target the self-involved" (http:/ / www. Weblogs. html?artnum=306929). support page (http:/ / www. com/ support/ mobileme/ ). apple. au/ news/ biztech/ apples-mobileme-meltdown/ 2008/ 07/ 22/ 1216492418014. Retrieved July 23. html) [23] . Retrieved July 22. com/ pr/ library/ 2002/ sep/ 17dotmac. "Apple's MobileMe meltdown" (http:/ / www. Inc. Retrieved 2008-06-03. [33] Mossberg. 2010).2 (http:/ / support. co. com/ 1/ webmail. allthingsd. .Mac Support (http:/ / www. "Apple adds another month free for some MobileMe trials" (http:/ / www. apple. [29] MobileMe appears to be up and running (http:/ / www. apple. michaelrobertson. . apple. Retrieved July 8. Merlin MobileMe: . Article dated April 13. [38] Steve Jobs on MobileMe: the full e-mail (http:/ / arstechnica. The Unofficial Apple Weblog.Mac's iPhone-Friendly Replacement (http:/ / www. [28] MobileMe information page (http:/ / www. Inc. 2008 [39] Apple offers MobileMe users a second extension (http:/ / www. com/ 20080723/ apples-mobileme-is-far-too-flawed-to-be-reliable/ ).me. Retrieved June 9. com/ 2008/ 07/ 22/ apple-adds-another-month-free-for-uk-mobileme-trials/ ).2817. uk/ macsoftware/ news/ index. The Sydney Morning Herald. . smh. ars technica. Weblogs. computerworld. iPads and iPod touches" (http:/ / www. html) [17] MobileMe: About Backup 3. The Wall Street Journal. apple. Computer World. Retrieved 2008-07-27. macworld. Walt Apple’s MobileMe Is Far Too Flawed To Be Reliable (http:/ / ptech. com/ 2008/ 06/ 03/ apple-to-target-the-self-involved/ ). TUAW.co.uk. com/ journals/ apple. Retrieved July 12. 2010. "What isn't making the cut from . com. do?command=viewArticleBasic& articleId=9112962& intsrc=hm_list).asp) . Apple Inc. Retrieved 2008-06-22.com/article2/0.Mac Support (http:/ / docs. .. 2008). tuaw. 2008. com/ article. Scott (2008-06-09). 43 Folders. com/ mobileme/ news/ ). Macworld. Robert (2008-06-22).MobileMe [15] . [27] Apple . Article dated December 19. [30] "MobileMe: What you need to know" (http:/ / www. 2008. com/ 2008/ 06/ 09/ what-isnt-making-the-cut-from-mac-to-mobileme/ ). ars/ 2008/ 08/ 05/ steve-jobs-on-mobileme-the-full-e-mail). com/ 1/ idiskutility_download.2325469. 115 External links • Apple: MobileMe subscriber login (http://www. Retrieved 2008-06-10. 2007 [16] Sharing Your Calendar (http:/ / www. 2010 [18] http:/ / itunes.com/mobileme/) • PC Magazine review of MobileMe (http://www. Retrieved August 19.Mac announcement (http:/ / www. [37] Status news page (http:/ / www.Mac to MobileMe" (http:/ / www. .. html). woa/ wa/ viewSoftware?id=320654497& mt=8 [19] Michael Robertson (August 3. 2010. August 13. 2008.com/) • Apple: MobileMe information page (http://www.Mac users (http:/ / www.. com/ 1/ learningcenter/ Modules/ dmCalendar_index.Mac mail (http:/ / www. com/ action/ article. php?minute_id=324). [34] MobileMe users seethe over four-day e-mail outage (http:/ / www. html) [24] "Net surfers are getting the message: Pay up. com/ article/ 134025/ 2008/ 06/ mobileme. Retrieved August 5. 2008. com/ support/ dotmac/ ). com/ 2008/ 07/ 11/ mobile-me-appears-to-be-up-and-running/ ). apple. [20] http:/ / itunes. mac. Retrieved July 15. 2008. cfm?RSS& NewsID=22112) MacWorld. apple. 2008. com/ kb/ HT3991). com/ gb/ app/ find-my-iphone/ id376101648?mt=8 [21] iDisk Utility (http:/ / www. html) [22] . com/ pr/ library/ 2002/ jul/ 17dotmac. mac. [31] McNulty. com/ WebObjects/ MZStore. macworld. html). Retrieved August 18. [36] Moses.00. Asher (July 22. 43folders. tuaw. doeswhat. [35] Palmer. com/ archive. "Apple Quietly Enables Online Streaming To iPhones. . apple. apple." Seattle Post-Intelligencer Reporter. June 18. tuaw. mac. info. apple.

this database is managed by the video monitoring provider. All data can be accessed via the Arrowsight web site. the information about a customer’s physical locations. The customer interacts with the database. Under an MVaaS architecture. .[2] Some customers prefer this because it allows them to simplify the video recorders that are on their premises. In an MVaaS architecture. The central database holds all the information that mediates access to this video and is important for maintaining and configuring the video recorders. using a website also managed by the video monitoring provider. and Access Control systems. The term Managed Video refers to the fact that in this architecture. but does not contain the video itself. [4] uses an MVaaS architecture to integrate video with business tools such as Point of Sale (POS). For example. MVaaS Providers Arrowsight [3] uses its own MVaaS architecture to provide video monitoring for business operations. the video recorders and cameras at those locations. This architecture is like MVaaS. Because the customer is freed from the details of hosting the database and web site. must be stored in a central database. Envysion uses a proprietary hybrid Network Video Recorder and has integrated to many point-of-sale systems. each customer is responsible for hosting their own database. In a traditional architecture. and send automated user-defined email alerts.MVaaS 116 MVaaS MVaaS is an acronym for Managed Video as a Service. Software as a Service. are stored in the central database along with the information about each customers video recorders and users. additional information may be stored in the central database besides just the information about the video recorders and users. [1] This ensures that the customer always has ultimate control of their video. and frees the customer and the video monitoring company from having to continuously consume bandwidth to transfer video from the video recorders to the central database. and with their video recorders. Envysion Insight can generate custom store-level and above-store reports. via emailed reports and automated alerts. or via Arrowsight’s Web Service API for reading and updating the data. Indeed. Alternative architectures An alternative to MVaaS is Hosted Video as a Service. except the customer’s video is stored in the central database. HVaaS. not by the customer. and the customer’s users. Arrowsight is compatible with third-party DVR/NVRs. the video monitoring company may store observations or comments for each camera. to allow them and their customers to more easily manage large numbers of digital video recorders (DVRs) or network video recorders (NVRs). or a log of which camera was monitored when. this information is sometimes said to be “in the cloud”. It refers to a systems architecture used by companies that provide or enable video monitoring services. Envysion Electronic Article Surveillance (EAS). or by the customers themselves. the customer’s video remains on the video recorders at the customer premises and is not stored in the central database. the term MVaaS is intentionally similar to the well-known term SaaS. Video observations made by Arrowsight’s staff of video auditors. In any scalable video monitoring architecture.

"Value of Managed Video (MVaaS) for Video Surveillance" (http:/ / ipvideomarket. July 2010 [3] http:/ / www. "Video Surveillance as a Service (VSaaS) Comparison 2010" (http:/ / ipvideomarket. envysion. com [4] http:/ / www. info/ report/ managed_video_mvaas_video_surveillance). com .info. info/ report/ hosted__managed_video_surveillance_comparison_2009). ipvideomarket. ipvideomarket. arrowsight. September 2008 [2] John Honovich.info.MVaaS 117 References [1] John Honovich.

calendar appointments. which launched on October 6. Web-based Internet service http:/ / myphone. My Phone Beta Microsoft announced and launched the beta version of My Phone at Mobile World Congress[1] on February 16. browser favorites.My Phone 118 My Phone Microsoft My Phone Developer(s) Initial release Stable release Preview release Microsoft February 16.000 users in 200 countries beta tested the service scalability and features. 2009 01. 2009. 2009. My Phone Free Features The service offers the following free features: . in some markets. text messages. photos.1 and 6.2128. music.05. My Phone supports Windows Mobile OS versions 6. com My Phone is an online service with a companion mobile client application from Microsoft. provides a free mobile phone back-up solution by wirelessly synchronizing contacts. Approximately 200.0401 / October 6. 6. tasks. 2009 Beta / February 16.5 and is available globally in 25 languages. The service. video and documents with a password-protected online portal where users can access and manage their information.0. 2009 Operating system Windows Mobile 6 or greater Platform Type Website Windows Mobile. The service also enables photo sharing and. a set of features for dealing with a lost phone that are sold as a Premium Package requiring a one-time fee. The service uses Windows Live ID for authentication and the Windows Live server infrastructure for storing user information. microsoft.

and application data. The Premium Package includes (3) rings. MySpace and Flickr. and other premium features will not work. 2009. Facebook. Pairing multiple devices will result in the same information being synced to all connected devices. The Premium Package includes (3) maps. Back-up/Restore Multiple Devices Automatic Sync Online Access Storage Limits Photo Sharing Map Last Known Locationbeta Intelligent Sync Sync Conflicts My Phone Premium Feature Package My Phone offers a set of premium features in the event of a lost phone. Individual files uploaded to the portal are limited to a maximum size of 15MB. weekly or manually. My Phone offers 200MB of free online storage. My Phone supports photo sharing and captioning from the portal and from the phone to Windows Live. Photos. After that date. The service can connect via WiFi. My Phone can provide a map of the last known location of a phone based on last sync or last photo share. My Phone only syncs changes to data to minimize the bandwidth impact. The Premium Package includes (1) erase. tasks. the phone changes will always take precedence. Users can select which data types they sync with the service. search. music. Allows users to lock a device and set a personal pin from the My Phone portal. The feature requires user opt-in and is not available in all markets. These features include: Feature Remote Ring Remote Lock Description Rings the phone loudly for 60 seconds even if it is set to silent or vibrate mode. If My Phone detects conflicts between changes made on the phone and on the portal. Users can set My Phone to sync daily. videos and music can be uploaded from or downloaded to the PC. They are sold as a package requiring a one-time fee of $4. if a user is syncing calendar and tasks with Exchange. Presents the phone’s current location on a map. applications. . Erases the phone and resets it to factory default settings. email. add. However. sort. Map Current Locationbeta Remotely Erase The premium features are available to users of the free service on an as-needed basis. Users can also enter an ‘if found’ message to be displayed on the locked screen.My Phone 119 Feature Data Types Description My Phone synchronizes contacts. My Phone will not sync data types that are being synchronized via an Exchange Active Sync partnership. Daily sync will select a random time between 11PM and 5AM to automatically perform a wireless sync of detected changes or the user can designate a desired time. The Premium Package includes (1) lock. calendar appointments. My Phone will no longer be able to connect to the phone. Weekly sync will automatically sync on a user designated day and time. The function will erase all personal data including My Phone data types. then contacts can be synced with My Phone. edit. Data synchronized with My Phone can be restored or migrated to a 2nd device by installing the client and entering the same WLID credentials in setup. find duplicates and archive synchronized data. It also syncs photos. The Premium Package is free to trial until November 30. and (1) Erase.99 in the US. but not contacts. text messages and browser favorites. Contacts. video and documents stored in the My Documents folder or on a removable Storage Card. generally prioritizing broadband connections over cellular. delete. (3) Map. Location accuracy may vary. It will use whatever the device is using. The package is meant to be activated from the My Phone portal after the phone has been lost or stolen as long as the device is turned on and has connectivity. This feature is currently only available in the United States. The My Phone portal allows users to view. PC (tethered) or cellular connections. (1) Lock. all new users will have (1) one free activation of the Package to be used at any time. The archive feature allows a user to keep content on the Web portal but remove it from the phone to free up storage space. The package includes 7-day access to (3) Ring. My Phone supports up to 6 devices being paired to a single WLID account. calendar and tasks are added through the My Phone interface. Once executed. Manual will only sync when the user opens the mobile client application and selects ‘Sync’.

Sweden. microsoft. 120 References [1] "Microsoft Reveals New Windows Phones With Marketplace and My Phone Services" (http:/ / www. Mexico. 2009-02-16. Italy.com) . Germany. Microsoft.My Phone The Premium Package is available in the United States. Portugal. com/ presspass/ press/ 2009/ feb09/ 02-16MWCPR. Greece. Retrieved 2009-03-13. Japan. France. External links • My Phone web portal (http://myphone. Denmark. Poland. Singapore and Taiwan. Netherlands. United Kingdom. Finland. Spain. Australia. .microsoft. Brazil. Canada. mspx). Norway.

Email Marketing www. With Net-Results email marketing services.A. Net-Results users know who opens their email. pages viewed. or responding to a direct mail piece. and communicate with website visitors and prospects. email address. how long each visit lasts. He realized that only a very specific type of customer with a fair amount of money would perform such a search. phone number. Ward [1] Headquarters 651 Corporate Circle. Services Website Marketing Automation. and every time they return. web analytics. An integral component of the Net-Results business objective is building strong relationships with resellers. allowing users to continually monitor the interests of prospects and customers. development began on Net-Results to turn Michael's concept of website visitor tracking into a widely-available service.Net-results 121 Net-results Net-Results Type Industry Founded Founder(s) Private Software-as-a-service 2003 Michael P. Colorado 80401 U. From that point forward. History Net-Results was founded in 2003 by entrepreneur Michael P.S. and more. total visit duration. and that his client could greatly benefit from knowing who that visitor was. . company name. Once a website visitor has performed any of several opt-in actions such as completing a webform. Net-Results integrates internet marketing elements such as email marketing. and location when available. users can follow up with customers and prospects in an automated fashion. Ward. These channel partnerships allow resellers to offer the Net-Results service to their respective customers. Demand Generation. The email system is integrated with the visitor tracking system. time spent viewing each page. responding to an email. monitor. Identifying information may include the visitor's name. Lead management. what links they click on. if they have been to the website previously. webform mapping and Lead management to allow users to identify. He noticed that someone had searched for a high-dollar item by specific model number on his client’s site but did not order. He envisioned the concept for the software while reviewing a client’s Web server file logs. as well as search phrases. what pages they view. Suite 100 Golden. referral sources.Net-Results. Net-Results can determine their identity and behavior.com [2] Net-Results is a Marketing automation and demand generation software-as-a-service company that provides cost-effective services to small and medium enterprises.

asp?id=30007 http:/ / www. net-results. Net-Results. D (2009). com/ . Internet Retailer. com/ http:/ / www. com/ http:/ / www. smbmarketingautomation. K (2009). "SMBs enter the marketing automation arena with a rush" [4]. "B2B marketing automation provider offers a product for online retailers" [3]. phoneplusmag. "Weaving in Web Marketing" [5]. internetretailer.Net-results 122 Features Net-Results' published feature list includes: • • • • • • • • • • Marketing Automation Demand Generation Lead scoring Lead management Email Marketing Lead generation Lead Nurturing List Management Website Visitor Tracking Web Form Mapping and Data Capture References • Davis. Phone+ Magazine External links • Net-Results Website [2] • Net-Results Blog [6] References [1] [2] [3] [4] [5] [6] http:/ / www. html http:/ / blog. • Henderson. • Hosford. dll/ article?AID=/ 20090413/ FREE/ 904139987/ http:/ / www. com/ articles/ weaving-in-web-marketing. com/ apps/ pbcs. BtoB Magazine. btobonline. C (2009). com/ dailyNews.

nDesktop is World’s first windows-based online desktop that allows users real time access to their online desktop from any internet connected device. liberating users from the traditional constraints of computing. Nivio’s flagship service is the world’s first Windows-based online desktop.Technology Pioneer in 2009.Nivio 123 Nivio nivio Industry Technology. The desktop has host of other offerings embedded into it that bring the holistic benefits of the cloud to a user. the world’s first Windows-based Online Desktop was launched by nivio to provide the strength of computing to those with or without a PC. Founded in 2004 by Sachin Dev Duggal and Saurabh Pradeep Dhoot. • nApps: Nivio offers applications on the cloud and as a rental service which allows users to lease software applications for their online desktop and pay as you go usage • nDrive: Nivio offers online storage solutions for end users (up to 10 GB free storage and more storage available for purchase) • nShare: This service enables users to share data files. anywhere in the world. music and pictures online publicly or privately from their own personalised URL . com Website Nivio is a global Cloud Computing innovator with the unique vision of removing computing constraints and providing ubiquitous access to Windows. The company was selected as a World Economic Forum . nivio is determined to change the complicated and expensive computing ecosystem of today. The online desktop offers unrestricted storage and power. the UK and Australia Products and services Services • nDesktop: Nivio’s flagship offering. Nivio’s vision is to connect everyone to software and content irrelevant of economics. Cloud Computing Number of locations 5 Key people Sachin Dev Duggal (President/CEO) Saurabh Dhoot (President) Matt Colebourne (COO) Rajul Batra (Board) Adrian Cox (Board) Hussein Kanji (Board) http:/ / www. Nivio has close to 100 employees in its three offices located in India. unfettered access and the ability to rent original and updated software on a rental (pay as you go) basis. It enables customers to access their personal desktop from any device connected to the internet. nivio. Nivio has a mass market focus and is starkly differentiated as an end user brand.

shortly. the expense of a full-function PC nor the complexity required to [4] manage one. be launching other major software vendors products within the service and also that it can migrate 98% of applications written for Windows to its platform and thereby allow such vendors to offer their products on a SaaS basis without re-development. For this. Sachin Dev Duggal speaking massively increase Internet access without users having to incur at the World Economic Forum.Nivio 124 Products • CloudBook and CloudPC – low-cost. low-energy. The Indian media took up the story quite aggressively but. To be priced around $100–200. The company was selected as one of the 2009 Technology Pioneers by the World Economic Forum. Nivio also claims to be acting in the corporate world providing hot-desking and secure remote data access for legal firms and banks using the nivioGrid but managed by integration partners serving those customers and markets.[1] [2] Nivio also announced the launch of the nivioCompanion in 2009. Office 2007 and 10GB of storage. no information has been released on take up. pioneering devices. the ability to rent full versions of all the Microsoft applications monthly and 10GB of free storage for life. Nivio has started operations in Australia having selected NEC to host its infrastructure for a newly launched hosted [5] Windows service. History 2004 Sachin D Duggal and Saurabh P Dhoot founded nivio with the vision to educate 100 million kids in India 2007 nivio launched the World’s first online Windows-based desktop 2009 nivio launched nivio companion with Airtel in India 2009 nivio recognized as a technology pioneer in the World Economic Forum 2009 Achievements Nivio gave the world its first Windows-based online desktop and allows users to use cloud computing services(soon to offer Windows 7). to date. full Windows XP functionality. stating that its intention is simply to provide people access to their computer from whatever device they want. with Bharti Airtel Limited of India. There are rumors that the company intends to launch a phone and/or . these compact devices will provide access to a Windows-based operating system and applications which reside in the cloud.[3] an early part of its “Computing without a computer” strategy.2009. mouse and a set-top-box style terminal. The company claims not to be a hardware company. The concept behind this is to nivio CEO and President. The company also claims that it will. plus a monthly service charge the user gets high-speed broadband access. This is a low cost offering including keyboard.

a single enterprise (or extended enterprise).com/ArticleImage. com/ infotech/ software/ Cloud-computing-biz-may-touch-1-bn-in-5-years/ articleshow/ 6080458. htm#profiles .youtube. will touch $650 million in revenues by 2015. htm) [7] http:/ / www. Mr Sachin Dev Duggal was appointed Youth Leader of the National Computer and Electronics Committee by ASSOCHAM. indiatimes. in/ india/ nivio-airtel-and-microsoft-team-up-for-online-pc-3761/ ) [5] http:/ / www.[6] . according to research firm Zinnov Management Consulting. Sachin participated in the World Economic Forum 2010 at Davos vouching his support for Cloud Computing and said "If you trust banks. the research firm predicts.com/india/news/nivio-pcthe-cloud/413284/) Market trends According to new research (in May 2010) from International Data Corporation (IDC). and access restricted to. nivio was awarded the Technology Pioneer Award by World Economic Forum [7] for its technical innovations in affordable computing access. aspx [6] (http:/ / www. http:/ / economictimes.com/On-cloud-nine/Article1-569458. itnews. com/ India/ News/ Nivio_Awarded_WEFs_Technology_Pioneer_for_2009/ 551-96149-912. html [4] Airtel. htm#profiles) [2] (http:/ / www. au/ News/ 167771.Technology Pioneers (http:/ / www.your data is safe!". Software-as-a-service (SaaS). from nearly $110 million currently. cxotoday. an internal shared resource. a part of the cloud computing market. Later in the year. the President and CEO. designed for a market. html) [3] http:/ / www. not a commercial offering. http://www. nivio & Microsoft team up for online pc (http:/ / www.jsp?containerId=prUS22335610 India’s cloud computing market will be worth around $1 billion over the next five years.livemint.hindustantimes.aspx ) Nivio in BS Strategist (http://www.com/watch?v=Pk96UC57Mmw ) Nivio in Mint (http://epaper. uk/ finance/ yourbusiness/ businesstechnology/ 5588193/ Review-Nivio-Companion-can-do-your-heavy-lifting.idc.Nivio wifi device which will also access the service but Nivio has refused to confirm. CNBC (http://www. indiaprwire.com/getdoc. Private cloud deployment is designed for.8 billion in the same time period.nec-to-host-nivio-windows-services. com/ pressrelease/ internet/ 2010013042436. trust the cloud. server revenue for public cloud computing will grow from $582 million in 2009 to $718 million in 2014.. org/ en/ Communities/ Technology%20Pioneers/ SelectedTechPioneers/ index.business-standard. weforum. Media appearances • • • • Sachin’s interview with Young Turks.cms References [1] World Economic Forum . com. not for a single enterprise. Server revenue for the much larger private cloud market will grow from $7. weforum. org/ en/ Communities/ Technology Pioneers/ SelectedTechPioneers/ index. co. Nivio says that is set to launch new products in the year which it claims are set to change the way users compute using the cloud.. pluggd. 125 Awards and recognition In 2009. telegraph.3 billion to $11.aspx?article=09_07_2010_012_002&mode=1 ) Nivio in Hindustan Times (http://www. IT organization as "vendor" of a shared/standard service to its users. IDC defines the public cloud as being open to a largely unrestricted universe of potential users.

com/web-apps/ [1] Office Web Apps is a web-based version of Microsoft Office productivity suite. Spreadsheet. Supported web browsers include Internet Explorer 7 or later.com/) Office Web Apps Office Web Apps Screenshot of Microsoft Word Web App running on Mozilla Firefox Developer(s) Microsoft Stable release Final / June 7.nivio. corporations and educational institutions are also able to host Office Web Apps using a subscription-based Microsoft Online Services. Mozilla Firefox 3. Notetaking and Word processor Freeware office.nivio.5 or later. Google Chrome and Safari 4. Hotmail. Docs. Microsoft Excel. Presentation.[2] Office Web Apps is available to its customers via three channels:[2] • Consumers are able to access Office Web Apps through Windows Live SkyDrive.Nivio 126 External Links • nivio website (http://www.com and Facebook Messages • Microsoft Software Assurance customers are able to host Office Web Apps on-premise as part of their Microsoft SharePoint Server • Businesses.microsoft. Live@edu or Office 365 . and Microsoft OneNote. Microsoft PowerPoint. The web apps allow users to access their documents directly from anywhere within a web browser as well as share files and collaborate with other users online. 2010 Platform Type License Website Web application Web application.com/) • nivio blog (http://blog. It includes the web-based versions of Microsoft Word.

microsoft. com/ web-apps/ [2] "Office Web Apps platform comparison overview" (http:/ / technet. com/ microsoft/ ?p=3794) 28 August 2009 [10] Microsoft PressPass: Microsoft Web Apps: Office Goes to the Web (http:/ / www. . zdnet. html) 28 October 2008 [7] Microsoft PressPass: Microsoft Office 2010 Hits Major Milestone and Enters Technical Preview (https:/ / www. [6] however. [6] CNet News: Next version of Office heads to the browser (http:/ / news.[10] Office Web Apps was made available to selected testers via its Windows Live SkyDrive service. or via Microsoft SharePoint or Microsoft Online Services for business users. com/ 8301-13860_3-10076883-56. Microsoft TechNet. [4] Microsoft PressPass: Microsoft to Extend Office to the Browser (http:/ / www. resulting in sharper images and improved rendering. 2010. During PDC 2008. Retrieved 22 January 2011. Microsoft Corporation. Windows Live SkyDrive (7 June 2010). mspx) 28 October 2008 [5] Perez. aspx).Office Web Apps Office Web Apps was released to the consumer public via Windows Live Office on June 7. in August 2009. and it was announced that it will be available for testers during August 2009. cnet." [5] Microsoft's Business Division President Stephen Elop stated during PDC 2008 that "a technology preview of Office Web Apps would become available later in 2008". microsoft. and users of Office Live Workspace had been progressively migrated to Windows Live Office since this date. . Windows Live Team Blog. a Microsoft spokesperson stated that there has been a delay in the release of Office Web Apps Technical Preview and will not be available by the end of August. com/ windows_live/ b/ windowslive/ archive/ 2010/ 06/ 07/ office-is-now-live-on-skydrive.net. Office Web Apps was announced to be powered by AJAX as well as Silverlight. com/ enterprise/ 2010/ 06/ microsoft-rolls-out-office-web. Microsoft announced at its Worldwide Partners Conference 2009 in New Orleans that Microsoft Office 2010 reached its "Technical Preview" development milestone and features of Office Web Apps was demonstrated to the public for the first time. "Office is now live on SkyDrive!" (http:/ / windowsteamblog. Klint. The service is intended to replace Office Live Workspace. mspx) 13 July 2009 [8] Mary Jo Foley: Microsoft Office Web Apps: No test build until August (http:/ / blogs. com/ Presspass/ Features/ 2008/ oct08/ 10-28PDCOffice. com/ presspass/ press/ 2009/ jul09/ 07-13Office2010WPCPR. The final version of Office Web Apps was made available to the public via Windows Live Office on June 7. and Project Web App (formerly Project Web Access). 12 August 2010. [11] References [1] http:/ / office. com/ presspass/ features/ 2009/ Sep09/ 09-17OfficeWebApps. 2009. [3] Jason Moore. Retrieved 2010-08-16. microsoft. Readwriteweb. such as the Outlook Web App (formerly Outlook Web Access). . "Microsoft Office Web Applications . zdnet. aspx).[3] Microsoft also offers other "Web Apps" in its Microsoft Office suite. net/ blogs/ sarahintampa/ Microsoft-Office-Web-Applications-Your-Burning-Questions-Answered/ ).Your Burning Questions Answered" (http:/ / on10. . however the latter is optional and its availability will only "enhance the user experience.[9] Microsoft officially released the Technical Preview of Office Web Apps on 17 September. However. "Microsoft Rolls Out Office Web Apps" (http:/ / www.[8] However. the Technical Preview of Office Web Apps was not released until 2009. com/ library/ ff925944. On10. mspx) 17 September 2009 [11] Finley. .com. php?utm_source=SNSanalytics& utm_medium=Twitter& utm_campaign=Tech+ News). 127 History Office Web Apps was first revealed on 28 October 2008 at the Professional Developers Conference (PDC) 2008 in Los Angeles. after all (http:/ / blogs. 2010. Microsoft Corporation. readwriteweb. microsoft. Retrieved 7 June 2010. Office 2010 beta testers were not given access to Office Web Apps at this date. On 13 July 2009. Sarah (2008-11-10). Retrieved 2010-08-16. com/ microsoft/ ?p=3316) 13 July 2009 [9] Mary Jo Foley: No Microsoft Office Web Apps test build in August. microsoft. Microsoft also announced that Office Web Apps will be available to users in three ways: via Windows Live for consumers (instead of the previously announced Office Live Workspace).[7] Additionally. [4] Microsoft originally announced that Office Web Apps will be available through its Office Live Workspace offering. Lync Web App (formerly Office Communicator Web Access). Principal Lead Program Manager.

content management system. and Zoho. Technology used Several open source projects served as a basis for development. It is a fully featured online office suite with a similar set of features to other online office suites. office123. net/ http:/ / sourceforge. Features Office123 main features include project management. Asterisk. net http:/ / www.like Google Apps. External links • Office123 site [3] • Sourceforge Project site [4] References [1] [2] [3] [4] http:/ / www. contact management.com/en-us/web-apps/) Office123 Office123 Developer(s) Office123 Aps Operating system Cross-platform Type License Website Small Business Proprietary www. net/ projects/ office123/ . and IP telephony. Joomla. System requirements On the client side. document management. the user is only required to use a modern Web browser.com) • Office Web Apps information page (http://office2010. office123. Office123 can also be categorized as collaborative software and as personal information manager software. net http:/ / www. Roundcube.Office Web Apps 128 External links • Windows Live Office (http://office. It is delivered on-demand as SaaS. Adempiere. including Egroupware. Zimbra. and Alfresco. office123. e-mail.live. Microsoft Office Live.microsoft.office123.net [1] Office123 is an open source based online office suite software developed by Office123 Aps[2] .

It is also the focus of the annual Office 2.0 Conference.0 concept to conjure imagery of collaborative. Players come from both the commercial software market and from the open source. Users can access their documents from almost any computer with a connection to the Internet. Centralized storage of data. In most cases. Office 2. Online service providers' backup processes and overall stability will generally be superior to that of most home systems. • If the user's computer fails. licensing and version control. . Advantages • The cost is low. Examples Examples of where the term may apply include: • • • • • The centralized administration of office productivity software. document review and document resource management. the documents are still safely stored on the remote server. there is no specific charge for using the service for users who already have access to a computer with a web browser and a connection to the Internet.0 The term Office 2.Online office suite 129 Online office suite An online office suite or online productivity suite is a type of office suite offered by websites in the form of software as a service. • There is no need to purchase or upgrade a software license. thereby leading to international web-based collaboration and virtual teamwork. rather than traditional personal data responsibility. regardless of which operating system they use. installation. Applications are often developed on the Web 2. • Online office suites are portable. Office applications which are able to be run from multiple independent platforms with a suitable back-end framework to present the application in a uniform manner. free software communities. • Online office suites can run out of thin clients with minimal hardware requirements. • There is no need to download or install software outside of the office suite's web page. originated with Ismael Ghalimi in an experimental effort to test whether he could perform all of his computer based work in online applications. Usually. community based and centralised effort rather than the more traditional application running on a platform locally. which is sometimes used to refer to online office suites.0 paradigms with leverage on the existing developer community. including the ongoing upgrade chores of adding new features to or eliminating bugs from the office suite. the online office suite is available as software as a service.[1] This allows people to work together worldwide and at any time. They can be accessed online from any Internet-enabled device running any operating system. • Online office suites provide the ability for a group of people to share a document without the need to run their own server.0. leveraging the Web 2. It is a marketing neologism representing the concepts of office productivity applications as published applications rather than stand-alone programs. Collaborative applications which improve personal and organizational productivity. Instead. Applications which focus on collaborative data sharing. the basic versions are offered for free and for more advanced versions one is required to pay a nominal subscription fee.

the ongoing subscription cost may be more expensive than purchasing offline software upfront. in many cases. For example. There are also questions as to how businesses will be affected by storing all of their documents in online environments. the search and seizures provisions offered by the Fourth Amendment do not apply to online service providers storing third-party data. • The user is reliant on the service provider for security and privacy of their documents.Online office suite 130 Disadvantages • Access requires connectivity--if the remote server or network is unavailable.[2] • There are speed and accessibility issues. the content will also be unavailable. However. • The user has no control over the version of the software used. in the long run. That can be a problem for users who are limited by a slower connection to the Internet. • The number of features available is an issue. technologists contend that these technologies have existed for some time. particularly in the form of Microsoft Terminal Services based applications and Citrix XenApp published application frameworks. In that case. such as the following: Document creation and editing applications • • • • • Word processor Spreadsheet Presentation program Flowchart Raster image processor Publishing Applications • • • • • CMS Web portal Wiki Blog Forums . Online office suites lack the more advanced features available on their offline counterparts. the online suite will allow the user to regularly backup data or even provide synchronization of documents between the server and the local computer. If the software is changed the user is forced to use the changed version.[3] [4] [5] Criticism As with most marketing neologisms which later become accepted public trends. • There may be a subscription charge to use the service.[6] Components An online office suite normally includes a broad set of applications. The term itself is likely to only be used as a reference to a group of selling points. Most of the available online office suites require a high speed (broadband) Internet connection. even if the changed version is less suited to the user.

do?command=viewArticleBasic& articleId=9007884) [2] Google docs documentation for offline use (http:/ / docs. do?command=viewArticleBasic&articleId=9007884) • Will Web-based office suites beat Microsoft at its own game? (http://blogs.icthubknowledgebase.zdnet.com/web2explorer/?p=20) • An article on Digital trends for 2008 highlights the coming of office applications on the mobile-based internet (http://infotech.org. cnet. The study is centered around utilizing Google apps in combination with other SAAS tools as a project workspace / collaboration environment. AFP.zdnet. computerworld.indiatimes.com/Personal_Tech/Digital_Home/Digital_trends_for_2008/articleshow/ 2710636.com/archives/ microsoft_office_online_threat. CNet. google. September 12. 54c3200989573ae4c9282658f91276df. 481& show_article=1). html). Accessed 18 January 2009. breitbart. howstuffworks. htm).php) • ICT Hub Knowledgebase (http://www. [3] Google software bug shared private online documents (http:/ / www. March 10. com/ support/ bin/ answer.computerworld.cms) .com/site/office20project/home) • “Online Office Suites: The Winner Is Clear” (http://www. 2007 [5] Concerns About Google Docs (http:/ / communication.com [6] NSA warrantless surveillance controversy External links • A project manager's practical study of project management and team collaboration tools. com/ google-docs4. php?id=CNG. com/ Google-denies-ownership-of-users-words/ 2100-1030_3-6207535.google. com/ article. com/ action/ article.com. HowStuffWorks.com/microsoft/?p=346) • How Will Microsoft Respond To Online Office Threat (http://www. py?answer=92247& cbid=-hqwyyv7o9a6q& src=cb& lev=answer).uk/webofficetools) • The Web-based Office will have its day (http://blogs.com/action/article. (http://sites. 2009 [4] Google denies ownership of users' words (http:/ / news.Online office suite 131 Collaborative Applications • E-mail • Instant messaging (VoIP) • Calendar Management Applications • • • • • Data management Project management CRM ERP Accounting References [1] Online Office Suites: The Winner Is Clear (http:/ / www.readwriteweb.

the service is being seen as a competitor for the console market..[9] [10] All games on the service are available in 720p format. Autodesk and Maverick Capital. Ubisoft. and Lauder Partners as well as the original investors. Onlive itself is not a platform. Warner Bros. OnLive recommends an Internet connection of 5 Mbit/s or faster.5.S.8 or later.[13] A current list of games available can be found on the List of OnLive games.[15] [16] OnLive's original investors include Warner Bros.com [3] OnLive is a cloud computing.[8] A low-end computer. 2010. and others have partnered with OnLive. PC & Mac: mouse and keyboard OnLive game service www. THQ.[11] The average broadband connection speed in the US at the end of 2008 was 3. The games offered run off of Onlive servers (mostly installed with Windows). 2010. 7) and Intel-based Macs with OS X 10. For that reason. 2010 [1] end of 2011 Controller input Online services Website [2] OnLive Game System: OnLive wireless controller. may be used to play any kind of game since the game is computed on the OnLive server.OnLive 132 OnLive OnLive Manufacturer Type Retail availability OnLive Gaming on demand U.[19] [20] On March 10.9 Mbit/s. 2D Boy. such as Take-Two. Vista.[14] The service was originally planned for release in the winter of 2009. and a 3 Mbit/s connection meets the minimum system requirements. while 25% of US broadband connections were rated faster than 5 Mbit/s.[17] A later round of financing included AT&T Media Holdings. UK June 17. in the US. Eidos Interactive.95. Epic Games. and the monthly service fee would be US$14.[12] Over 20 publishers. Inc. it was announced that British Telecom and Belgacom invested in and partnered with OnLive.[7] PCs running Microsoft Windows (XP. Atari..[21] however at launch the membership option available was through AT&T's Founding Members promotion which provides the service free for the first year and US$4. The Onlive service allows the game content to be passed along the internet to end users running Onlive clients on a variety of OSes. gaming-on-demand medium:[4] [5] [6] the games are synchronized. The service is available using the OnLive Game System.95 per month for . and stored on remote servers and delivered via the Internet. History OnLive was announced at the Game Developers Conference in 2009. rendered. Codemasters. OnLive announced the OnLive Game Service would launch on June 17. as long as it can play video.[18] In May 2010.onlive.

. mice. 2010. which is expected to exclude the newest releases. 2010. with additional facilities being set up in Dallas. The service requires a 3 Mbit/s Internet connection (5 Mbit/s recommended). the OnLive service will be hosted in five co-located North American data centers.5. PlayPack is currently available for owners of the OnLive Game System or to anyone who has purchased a game from Onlive as a free beta period until the plan officially launches in January 2011. so it is possible to use the service without a computer. and composite video users can purchase an additional optional cable. called the "MicroConsole TV Adapter".[11] OnLive initially required a wired connection. Currently there are facilities in Santa Clara.[44] [45] [46] . and USB hubs. Pre-orders for the OnLive Game System began to be taken on November 17. 2010. Android tablets and smartphones. and an analog stereo minijack.S.[27] 133 Service The game service is available from the OnLive Game System. 2010. OnLive announced that there would no longer be any subscription fees for the service.[40] [41] Architecture In the U. and Georgia. and VIZIO's new line of VIA Blu-ray players.[25] The OnLive Game Service was launched in the United States on June 17. It was stated that it would roll out later in 2010 after the OnLive Game Service launch.[26] The US Patent Office awarded OnLive a fundamental cloud gaming patent on December 7. It also has two USB ports for game controllers. however beta Wi-Fi support became available to all members on September 15.8 or later. OnLive CEO Steve Perlman announced the OnLive Game Portal. or Windows 7.[42] [43] OnLive has stated that users must be located within 1000 miles (1600 km) of one of these to receive high-quality service. keyboards. or Intel-based Macs running Mac OS X 10.[7] [37] [38] that can be connected to a television and directly to the OnLive service. With this option players pay a monthly fee for unlimited access to "recent. which is required to access the OnLive service. 2010.[35] The OnLive viewer for the iPad was released December 7. 2010. as well as Illinois.[24] On March 11. HDMI. a free way to access OnLive games for rental and demos.[22] [23] On October 4.[30] [31] [32] and tablet computers such as the iPad. but without the social features of the Game Service. Windows Vista. S/PDIF ports.[7] [14] [39] The MicroConsole supports up to four wireless controllers and multiple OnLive main menu (during beta) Bluetooth headsets.[36] OnLive Game System The OnLive Game System consists of an OnLive Wireless Controller and a console.[28] OnLive announced the OnLive Game Service will be integrated into new VIZIO VIA Plus TVs. It comes with the accessories needed to connect the equipment. 2010. classic and indie titles" in the OnLive library. An ethernet port is used for network access.[7] PlayPack flat-rate plan OnLive confirmed the details of its PlayPack flat-rate payment plan on December 2. 2010. California and Virginia. PCs running Windows XP.[29] The OnLive service has been demonstrated on smartphones such as the iPhone.OnLive the optional following year.[33] [34] Steve Perlman has also suggested that the underlying electronics and compression chip could be integrated into set-top boxes and other consumer electronics. Texas. For video and audio output it provides component.

He stated he believed OnLive customers would need a broadband line with "guaranteed.[56] Eurogamer's DigitalFoundry was amongst the most harshly skeptical in an article published upon OnLive's unveiling and public demonstration entitled.[51] Near E3 in 2009. but gamers in these countries also will have the option of ordering directly from OnLive through any Internet service provider and it will be offered in multiple languages there. nor are ISPs willing to offer performance guarantees". as well as the impact of commercial Internet broadband connections on its delivery. Electronic Arts.[35] 134 International availability Steve Perlman plans to offer the service in the United Kingdom[47] in partnership with British Telecom as a bundled service with their broadband packages. Two video streams are created for each game. there was skepticism expressed by game journalists. and Yerli had no personal experience using the service. He also mentioned his concerns that the mod community would be unable create and offer mods since all game data will be stored on the OnLive servers. However. and that games played on OnLive might not be "owned" by the user. the publisher of Crytek's Crysis Warhead.[49] OnLive plans to offer the service in Belgium and Luxembourg in partnership with Belgacom. I don't want to say it's either 'top or flop'. concerned about how the OnLive service might work and what the quality of the service might be both in terms of the hardware required in OnLive server centers to render and compress the video. the CEO of Crytek. During GDC 2009.OnLive The hardware used is a custom set up consisting of OnLive's proprietary video compression chip as well as standard PC CPU and GPU chips. which was held in San Francisco. I hope it works for them because it could improve gamers' lives.[50] Reception Pre-launch Soon after the company's announcement at GDC 2009.[54] [55] Cevat Yerli. "GDC: Why OnLive Can't Possibly Work" by DigitalFoundry's Richard Leadbetter.[57] . but "broadband isn't there yet. or lower-performance. all the user's games would be inaccessible. Rather. had partnered with OnLive and had tested and endorsed the OnLive technology. The closed beta had "hundreds of users on the system". high-end games such as Assassin's Creed II will require one GPU per game. the OnLive service was 50 miles (80 km) from its Santa Clara data center. while the other (the media stream) is a full HD stream that is server-side and used for spectators or for gamers to record Brag Clips of their games. The technology of video-based rendering is not actually a very new concept but they do some things that others didn't do before so it will be interesting to see. multiple instances can be played on each server using virtualization technology. Yerli made it clear Crytek was not directly involved with the OnLive service. games such as Lego Batman. For older. had researched a method for streaming games but concluded that Crytek's approach would not be viable until 2013 "at earliest".[50] Belgacom has the exclusive right to bundle OnLive in Belgium and Luxembourg with their other broadband services. Yerli stated: I want to see it myself. One (the live stream) is optimised for gameplay and real-world Internet conditions. The article's analysis characterized OnLive as a faked demo that was technically impossible to accomplish over a consumer Internet connection. non-shared.[52] [53] Matt Peckham from PC World stated in his blog that it might be technically difficult to transfer the amount of data that a high definition game would require. after getting it established in the United States over the coming year. OnLive demonstrated their service performed well with a consumer cable modem and Internet connection.[48] as well as in the rest of Europe. uninterruptible speed". and thus if OnLive were to go under. which is approximately 350 miles (560 km) away from their data center.

resulting in a variable. A less discerning type of audience will probably be happy with the whole offering as it stands now". games that had a greater amount of motion or relied on fast reactions.[68] Overall. favorable reviews by game journalists stated that the service performed well. "OnLive was an overall very impressive experience. and noted that high system requirements for a computer capable of playing the games streamed by OnLive meant that a graphics card upgrade would provide comparable performance. however. these values ran contrary to figures suggested by OnLive before release of lag "being under 80ms" and "usually. then it's clear there is potential here for the infrastructure to find a home with certain types of game or certain types of player".Perhaps it is simply the case that OnLive isn't for us committed gamer types. DigitalFoundry noted that video compression meant image quality also varied depending on the title. such as Assassin's Creed II or Batman: Arkham Asylum fared well. and that this would also depend on the quality of the customer's internet connection. with questions about the playability of the latter when video compression artifacts were taken into account..[65] In their later full-feature article on OnLive. They are clearly playable. DigitalFoundry noted that "during intense gameplay.. rewarding.[66] In terms of video quality. often unsatisfactory experience". and they looked forward to the service improving over time. wrote that he looks forward to future higher resolution improvements that are already promised.[58] [59] [60] [61] Hiawatha Bray of The Boston Globe stated. with high frame rates. OnLive may be more suitable: "there are some games where the system works—by core gamer terms—tolerably. and several minds around the CNET offices were officially blown – a difficult task among this jaded bunch. OnLive is hovering right at the boundary of what is acceptable lag and often exceeds it.[70] . Let's be clear: it is most definitely not a replacement for the local experience. such as Colin McRae: Dirt or Unreal Tournament 3 fared less well." and "the game is on the whole every bit as immersive.OnLive 135 Post-launch After the launch of the service in the United States. being impressed with the ability to watch other player's games in the "Arena" function. users of OnLive could expect 150ms of latency over a consumer Internet connection. and the ability to try out full 30-minute demos of games. DigitalFoundry questioned the overall value proposition for the customer. and free as the console version. "It felt exactly as if I had installed the software on my local computer. Games with a lower number of frame-to-frame differences. in his review of Assassin's Creed II on OnLive using his Mac. they also noted inconsistencies. DigitalFoundry felt that OnLive offered interesting new features. in that some games had higher latency. but if the system can be tightened up and that 150ms becomes the norm."[63] Dan Ackerman of CNET wrote that.[69] and that for some consumers. such as those with less technical experience or who did not want to buy a console.. but with less consistency than console counterparts and with screen-tearing in some scenarios.. between 35-40ms". they also noted that while acceptable. They remarked that "the bottom line is that the gameplay experience is not better than what we already have—by and large it's tangibly worse". or games where such changes were less important. but that "the latency level is probably the most pleasant surprise with this system.[65] Furthermore."[62] Chris Holt of Macworld."[64] In examining latency.[69] While acknowledging that the rental aspect was appealing. Eurogamer's DigitalFoundry initial test found that in some of their test scenarios. and acknowleding the "incredible achievement" of coming "within spitting distance of console response times". they also noted that deals such as those with BT to provide a straight connection to datacenters meant latency could be improved.[69] However. However. with these games being "strongly suited to video compression" and "cut-scenes in particular can look very good".. he "never encountered any frame rate issues.[67] DigitalFoundry felt that the quality of rendering was mostly good.

"The OnLive Game System Tech Specs" (http:/ / www. OnLive. "IGN: GDC 09: OnLive Introduces The Future of Gaming" (http:/ / uk. [79] References [1] Andrew Wooden. "OnLive to hit UK 'by end of next year'" (http:/ / www. "PlayStation 3 and Xbox 360 quality games. [2] OnLive. . com/ 2010/ 11/ 17/ introducing-the-onlive-game-system/ ).pc. The Feed. . on November 11.fr. OnLive. 2010. Thief & Hitman" (http:/ / www. Retrieved 2010-08-06. com/ service/ faq.[75] Playcast Media System announced a pilot launch in Israel to allow. "OnLive Expands To Include Square Enix Titles Tomb Raider. was announced. . [12] "Akamai: Fourth Quarterly "State of the Internet" Report" (http:/ / www.[80] The service is only available on PCs running Microsoft Windows. . html). onlive. onlive.com.ign.[71] The California-based company OTOY made an announcement on January 8. at the Consumer Electronics Show that they were teaming with AMD to create a supercomputer capable of rendering graphics for up to a million users.39020774. 2010. htm) (in (French)).rearden. com/ articles/ 965/ 965535p1. though they have not announced any business relationships with publishers or specific titles. com/ 2009/ 03/ 24/ onlive-killed-the-game-console-star/ ). com/ html/ about/ press/ releases/ 2009/ press_033009_1. onlive.ign. pcr-online. . onlive. html). Retrieved 2010-08-06.com. OnLive. [8] "OnLive Technical FAQ" (http:/ / www. Chris. Retrieved 2010-07-17. com/ corporate/ partners). . Retrieved March 25. Uk. com/ support/ performance). [9] Ricker. OnLive. Pc. but founder David Perry said it had to bring this forward when OnLive made its announcement. OnLive Website. rearden.OnLive 136 Competitors The first company to enter this space was the UK based company StreamMyGame which launched its game streaming and game recording software publicly on October 26. ign. OnLive. . Chris. Retrieved 2009-03-25. over the Hot cable TV network. Deus Ex. 2011. [14] Roper. zdnet.[72] Soon after OnLive was announced. Retrieved 2009-03-25. with support for Macs "coming soon". . Engadget. [3] http:/ / www. Retrieved March 25. "OnLive killed the game console star?" (http:/ / www. [16] Roper. Retrieved December 6. www. com/ corporate/ press_releases/ video_games_enter_a_new_era). "Introducing the OnLive Game System" (http:/ / blog. .[76] On October 18. [7] Steve Perlman (November 17. Retrieved 2009-03-25. a gaming on demand service powered by Playcast Media. [15] "FAQ" (http:/ / www. com/ game-system_specs). www.Actualités" (http:/ / www. 2011). com/ support/ performance). onlive. onlive. OnLive. 2011. g4tv.com. . OnLive. ign. akamai. Retrieved 2009-08-12. "IGN: GDC 09: OnLive Introduces The Future of Gaming" (http:/ / pc. pc. . fr/ actualites/ internet/ 0. PCR. Retrieved March 25.[73] [74] Gaikai had not planned to announce its streaming browser-based game-on-demand service until June 2009. "Video Games Enter A New Era: OnLive's Cloud Gaming Service to Take First Step on June 17" (http:/ / www.akamai. . 2009-03-30. com/ [4] OnLive (June 15. [17] "Rearden: About" (http:/ / www. [13] "OnLive: Partners" (http:/ / www. l'avenir du jeu vidéo ? . and requires "Fiber to The Home" service and a special gamepad provided by the operator. . Thomas (2009-03-20). 2007. onlive. 2010. 2010). another competitor. Retrieved 2009=2009-08-12. 2010). French operator SFR launched with G-Cluster solution a commercial games-on-demand service on IPTV as a gaming channel that is different than OnLive because the target audience is using their existing STBs and TVs for playing games. engadget. html). [11] "OnLive Technical FAQ" (http:/ / www.39388936. "ONLIVE SUPPORT" (http:/ / www. com/ articles/ 965/ 965535p2. onlive.[77] [78] Portugal Telecom launched the service Meo Jogos.00. html). OnLive Blog. Retrieved 2009-03-25. Gaikai. html). Retrieved 2009-03-25. com/ support/ index). 2011. 2009. as part of their triple play offering. [5] OnLive. Retrieved November 17. com/ about/ index. biz/ news/ 33652/ OnLive-to-hit-UK-by-end-of-next-year). G4TV. [6] Kevin Kelly (March 1. . . com/ thefeed/ blog/ post/ 710753/ onlive-expands-to-include-square-enix-titles-tomb-raider-deus-ex-thief-hitman/ ). OnLive.com. OnLive Website. and then released a version for the PlayStation 3 in January 2008. . 2010. OnLive. [10] "Le « cloud gaming ». onlive. . on demand". ZDNet.com.

com/ 2010/ 05/ 16/ onlive-coming-to-belgium/ ) 137 . onlive. OnLive Blog. com/ 2010/ 10/ 04/ onlive-just-play-for-free/ ).uk. OnLive. Retrieved 2010-07-17. OnLive. onlive. [42] OnLive datacenter locations from Steve Perlman interview. OnLive. 2010. 2010-05-16. Blu-ray Players.com. gamespot.99/month" (http:/ / blog. onlive. engadget. cnet. onlive. html) [43] "GDC09 interview: OnLive founder Steve Perlman wants you to be skeptical" (http:/ / www. com/ 2009/ 04/ 01/ gdc09-interview-onlive-founder-steve-perlman-wants-you-to-be-sk). Eric (2010-06-03). 2010-08-09. OnLive. com/ 2010/ 05/ 13/ onlive-coming-to-europe/ ) [48] "BT gets exclusive rights to OnLive in UK" (http:/ / www. . theinquirer. com/ news/ view/ 97182-OnLive-Fully-Detailed-in-Columbia-University-Presentation). we go hands-on and bombard you with details" (http:/ / www.co. "OnLive: Coming to a Screen Near You" (http:/ / blog. com/ 2010/ 01/ 21/ beta-testing-at-the-speed-of-light/ ). joystiq. CNET News. techcrunch. [45] "OnLive Fully Detailed in Columbia University Presentation" (http:/ / www. [41] Chloe Albanesius (December 2. OnLive. Retrieved 2010-01-23. . 2010). onlive. html). net/ inquirer/ news/ 1556341/ onlive-spell-trouble-pc-makers) [50] OnLive Coming to Belgium « OnLive Blog (http:/ / blog. columbia. OnLive Press Releases. . onlive. thinq. seas. com/ news/ 6240231. OnLive. escapistmagazine. [37] Kelly. Too" (http:/ / g4tv. Retrieved 2010-08-06. com/ 2010/ 11/ 18/ onlive-microconsole-official-at-99-we-go-hands-on/ ). Retrieved 2010-08-06. [34] "D8 Video:OnLive demoed on iPad. Retrieved 2009-03-25. co. com/ thefeed/ blog/ post/ 700743/ OnLive-Service-Works-On-Cell-Phones-Too. Warner Bros. [24] "OnLive: Just Play for Free!" (http:/ / blog. Tablets and Phones—and a Sale to Celebrate" (http:/ / blog. "OnLive Wi-Fi Hits the Airwaves" (http:/ / blog. onlive. onlive. 2010). "OnLive Everywhere: HDTVs. 2010. joystiq. PC. The Escapist. "OnLive Awarded Fundamental Cloud Gaming Patent" (http:/ / www. . . 2010-05-13. . com/ signup). 2010-01-21. com/ 2010/ 05/ 16/ onlive-coming-to-belgium/ ). [22] "OnLive Account FAQ" (http:/ / www. and Others" (http:/ / www. Retrieved January 5. iPhone" (http:/ / video. com/ corporate/ press_releases/ onlive_announces_fundamental-cloud_gaming_patent). onlive. [46] "The Process of Invention: OnLive Video Game Service" (http:/ / tv. Joystiq. gamespot. Thinq. . "D8 Demo: OnLive.00.com. . Kevin. onlive. 2011. com/ 8301-17938_105-20010687-1. Barron's. Mac. Engadget. OnLive. com/ 2011/ 01/ 04/ onlive-everywhere-hdtvs-blu-ray-players-tablets-and-phones and-a-sale-to-celebrate/ ). 2010).com. . Joystiq. . [35] Joystiq: GDC09 interview: OnLive founder Steve Perlman. 2010). [19] "OnLive Coming to the UK" (http:/ / blog. . "OnLive: More News from OnLive!" (http:/ / blog. Steve (2010-03-10).2373770. The FU Foundation School of Engineering & Applied Science (Columbia University). . com/ 2010/ 12/ 07/ onlive-on-the-go/ ). G4tv. [26] Brown. [38] "MicroConsole TV Adapter" (http:/ / www. com/ 2009/ 03/ 24/ gdc09-rearden-studios-introduces-onlive-game-service-and-micro/ ).OnLive [18] "OnLive Raises Series C Round from AT&T. com/ video/ d8-video-onlive-demo/ 9D57A2C6-24ED-4351-8266-F3F7BA0C4D18/ ). "OnLive PlayPack: All-You-Can-Game for $9. com/ article2/ 0. OnLive. . onlive. [31] Tom Magrino. onlive. . 2011. .com. continued (http:/ / www. onlive. Retrieved September 17. asp).techcrunch. "OnLive on the Go" (http:/ / blog. com/ 2010/ 03/ 10/ onlive-coming-to-a-screen-near-you/ ). . OnLive. Engadget. Wall Street Journal. OnLive Blog. OnLive. . "Interview: OnLive CEO Steve Perlman gives us his post-launch perspective" (http:/ / news. com/ 2010/ 03/ 11/ more-news-from-onlive/ ). [20] "OnLive Coming to Belgium" (http:/ / blog. Retrieved 2010-08-19. uk/ news/ 2010/ 5/ 13/ bt-gets-exclusive-rights-to-onlive-in-uk/ ).com. 2010-05-13. com/ 2010/ 12/ 02/ onlive-playpack-all-you-can-game-for-9-99month/ ). "OnLive gains mobile phone compatibility" (http:/ / www. . html). (http:/ / www. OnLive. Retrieved 2010-08-06. [25] Perlman. com/ 2009/ 11/ 13/ onlive-in-the-palm-of-your-hand/ ) [33] Savitz. [29] Steve Perlman (January 4. . onlive. [44] "Beta Testing at the Speed of Light" (http:/ / blog. Steve (2010-03-10). Retrieved 2010-03-10. OnLive.The Inquirer (http:/ / www. html). . [47] OnLive Coming to the UK « OnLive Blog (http:/ / blog. pcmag. "OnLive MicroConsole official at $99. [28] Steve Perlman (September 15.2817. 2011. onlive. GameSpot. Retrieved 2010-08-13. Retrieved 2010-04-06. com/ 2009/ 09/ 29/ onlive-raises-series-c-round-from-att-warner-bros-and-others/ ). Retrieved 2010-01-23. . Console. joystiq. com/ news/ 6251495. Retrieved 2010-08-06. OnLive Blog. www. Retrieved 2010-05-13. OnLive. [21] Perlman. Retrieved 2010-08-13. onlive. barrons. Retrieved 2010-01-23. onlive. . Retrieved January 5. Rich (2010-07-15). [27] OnLive (December 14. com/ support/ account). "OnLive Unveils Flat-Rate $10 Monthly Gaming Plan" (http:/ / www. [30] "OnLive Service Works On Cell Phones. A Cloud-Based Video Gaming System" (http:/ / blogs. com/ 2010/ 09/ 15/ onlive-wi-fi-hits-the-airwaves/ ). [40] John Spinale (December 2. [49] Onlive could spell trouble for pc makers. com/ 2010/ 05/ 13/ onlive-coming-to-europe/ ). . com/ techtraderdaily/ 2010/ 06/ 03/ d8-demo-onlive-a-cloud-based-video-gaming-system/ ). com/ service/ microconsole). Retrieved November 18. 2009-12-30. . com/ 2009/ 04/ 02/ gdc09-interview-onlive-founder-steve-perlman-continued/ ) [36] Joe Bentley (December 7. [32] OnLive in the Palm of Your Hand « OnLive Blog (http:/ / blog. [39] Sean Hollister (November 18. 2010). 2011). Retrieved January 5. allthingsd. [23] "ONLIVE FOUNDING MEMBERS PROGRAM WAITING LIST SIGNUP" (http:/ / www. . . 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[66] Digital Foundry vs. .net (http:/ / www. . Retrieved 2010-08-13. Mark (2009-01-08). Jordan (2009-06-08). [63] Holt. co. Retrieved 2009-04-22. . digitalspy. Macworld. com/ 2010/ 06/ 22/ using-onlive-is-the-easy-path-to-instant-gratification-gaming/ ). com/ Technology/ AheadoftheCurve/ techbytes-kindle-app-upgraded/ story?id=11041633).net (http:/ / www. com/ business/ technology/ articles/ 2010/ 07/ 15/ new_service_lets_players_stream_video_games/ ). David. com/ articles/ view/ conferences/ e3_2009/ 6153-OnLive-at-E3-It-Works). . com/ article/ 161930/ gdc_09_6_reasons_onlive_could_be_a_bust. html). Venture Beat. eurogamer. 2009-03-24. GameDaily. digitalspy. boston. Retrieved 2010-08-13. com/ breaking-news/ ci_15517784). [74] "GDC Exclusive: David Perry's Entry into Server-Based Gaming" (http:/ / www.Page 3 | DigitalFoundry | Eurogamer. [53] Deam. www. Streaming Your Music Online. html). net/ articles/ digitalfoundry-vs-onlive-article?page=6) [70] Digital Foundry vs. PC World. go.LONDON. joystiq. Retrieved 2010-08-11. November 11. net/ articles/ digitalfoundry-onlive-lag-analysis). . "Wolverton: OnLive streams console-quality games over the Internet" (http:/ / www. cnet. OnLive . Retrieved 2009-07-29. net/ articles/ digitalfoundry-vs-onlive-article?page=5) [71] Gibbon. . Troy (2010-07-18). . [56] "Crytek: Streaming games service viable in 2013" (http:/ / www. 2010-06-22. [58] "OnLive: The first few weeks" (http:/ / www. com/ 8301-17938_105-20009033-1.com.biz. joystiq. Retrieved 2010-08-11. joystiq. net/ articles/ digitalfoundry-vs-onlive-article?page=2) [67] Digital Foundry vs. Joystiq. Chris (2010-07-05). com/ news/ article. macworld. [64] Brown. San Jose Mercury News. Telecompaper. [55] Peter Svensson (2009-03-25). 2010-07-13. . html). thesixthaxis. Tech Crunch. mercurynews. gamesindustry. net/ articles/ gdc-why-onlive-cant-possibly-work-article). clubic. com/ reviews/ product/ 567674/ review/ assassins_creed_ii.OnLive [51] Joystiq: GDC09 interview: OnLive founder Steve Perlman [page 2] (http:/ / www. Gaikai. 2010-06-29. com/ news-releases/ portugal-telecom-and-playcast-media-launch-high-end-video-games-streaming-service-107225233. com/ connexion-internet/ fai-sfr-box-neufbox/ actualite-373750-cloud-gaming-sfr-service-jeux-video-neufbox.joystiq. Retrieved 2009-07-29. Retrieved 2010-08-13. pt/ ) [80] Portugal Telecom and Playcast Media Launch High-End Video Games Streaming Service . [72] Hendrickson. "Hands-on with OnLive: Is this the future of PC gaming?" (http:/ / news. . com/ articles/ news/ gdc-exclusive-david-perrys-entry-into-serverbased-gaming/ ). pcworld. net/ articles/ digitalfoundry-vs-onlive-article?page=3) [68] Digital Foundry vs. 2009-02-26. .Page 5 | DigitalFoundry | Eurogamer.Page 6 | DigitalFoundry | Eurogamer. com/ ). html?expand=true#review). Facebook and Divorce" (http:/ / abcnews. telecompaper. Associated Press. Retrieved 2010-08-11. com/ 2009/ 01/ 08/ amd-and-otoy-working-together-on-fastest-supercomputer-ever/ ). venturebeat. gaikai. TheSixthAxis. 2009-04-02. . OnLive . Gamespot. Retrieved 2009-03-25. com/ features/ 6206623/ index. [65] "OnLive Latency: The Reckoning" (http:/ / www. com/ 2009/ 06/ 03/ impressions-online-and-live-with-onlive)"]. [79] MEO Jogos (http:/ / jogos. "AMD and OTOY Working Together on Fastest Supercomputer Ever" (http:/ / www.Page 2 | DigitalFoundry | Eurogamer. Kevin (2009=06-03).com. msnbc. Retrieved 2010-08-13. 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[54] "GDC 09: 6 Reasons OnLive Could Be a Bust" (http:/ / www. . prnewswire. CNET News. eurogamer.com. com/ 2010/ 07/ 13/ onlive-the-first-few-weeks/ ). gamespot. 2006-07-31. Hiawatha (2010-07-15). com/ 2009/ 07/ 21/ play-ps3-quality-games-without-a-ps3/ ). html) [78] "SFR launches on-demand video games on TV" (http:/ / www. eurogamer. . eurogamer. [73] "Gaikai" (http:/ / www. "Impressions: online and live with OnLive [update (http:/ / www. Rich (2010-06-28). [61] Wolverton. uk/ gaming/ news/ a78532/ ps3-to-allow-pc-games-to-run-on-it. [77] Reportage : SFR dévoile son service de jeux vidéo "cloud gaming" sur Neufbox (http:/ / www. [75] "OnLive: Inside and Out" (http:/ / www. . com/ . [62] Bray. OnLive . "The Associated Press: Streaming games could be bane or boon for ISPs" (http:/ / www. http:/ / www. ABC News. aspx?cid=763381). . [59] "TechBytes: Kindle App Upgraded. Retrieved 2009-03-27. OnLive . html). . www. Retrieved 2009-08-12. 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youtube.onlive.onlive.OnLive 139 External links • OnLive official website (http://www.com/) • OnLive (http://www.com/user/OnLive) channel on YouTube • OnLive official Blog (http://blog.com/) .

OTOY's concept is similar to OnLive and Gaikai. 2008. 2008.[1] The number of OTOY company employees was only seven.[2] Reception In 2008 UberGizmo. Retrieved 2009-12-17. because the costs of game development are constantly rising. and it is still under development.otoy. Retrieved 2009-10-12.htm) . The most important technical disadvantage. UberGizmo. it could greatly simplify the entire publishing process and reduce its cost. and World of Warcraft on the iPhone. The technology was officially announced on June 16. [2] Dean Takahashi (June 10. Ars Technica. 2008). . stated that nowadays game developers experience an intense pressure from publishers. It is developed by the american company OTOY.[3] Nolan Bushnell. [3] Hubert Nguyen (July 10. OTOY was tested by John Stokes.[5] References [1] Mark Hendrickson (July 9. Inc.com/site/start.OTOY 140 OTOY OTOY Manufacturer OTOY OTOY is a gaming on demand solutions and provides tools for video games development. "OTOY Developing Server-Side 3D Rendering Technology" (http:/ / www. ubergizmo. August 15. .otoy. an Ars Technica journalist.org/web/20070112140513/www.. is the quality of internet connections. com/ 2009/ 06/ 10/ otoy-joins-the-fray-of-offering-video-games-on-demand/ ). "Otoy joins the fray of companies offering video games on demand" (http:/ / games. Dusan Writer's. com/ 2008/ 07/ 09/ otoy-developing-server-side-3d-rendering-technology/ ). the founder of Atari. [4] Jon Stokes (September 10. com/ hardware/ news/ 2009/ 09/ amds-next-gen-gpu-powers-crysis-on-an-iphone. and reported that high video compression made the text almost impossible to read. TechCrunch. If OTOY will gain [2] a success. . External links • OTOY Official page (http://www. but OTOY cannot influence it. Grand Theft Auto 4.archive. 2009. 2008). 2009). Bioshock. ars). . 2009).[4] Adam Elijah Anderson skeptical about the ability of OTOY to deliver a rendered video to the client via browser.com. Retrieved 2009-11-4. com/ 15/ archives/ 2008/ 07/ otoy_serverside_3d_rendering_is_taking_the_wrong_path.com/) • About OTOY (http://web. "AMD's next-gen GPU powers Crysis on an iPhon" (http:/ / arstechnica. VentureBeat. [5] "OTOY In The News Again: Advanced 3D Renders and a Browser-Based Virtual World" (http:/ / dusanwriter. Frisby expressed his disbelief in the actual efficiency of such technology. based on the concept of cloud computing. In September 2009. techcrunch. Retrieved 2009-10-9. according to UberGizmo. . For every online application the time of response (feedback) is crucial. said Bushnell. Retrieved 2009-12-17. venturebeat. He played Crysis. "OTOY Server-Side 3D Rendering is Taking the Wrong Path" (http:/ / www. Development of the OTOY service began in 2006[1] (other sources state 2003-2004[2] ). com/ ?p=816).com published an article entitled "OTOY Server: Side 3D Rendering is Taking the Wrong Path" with a criticism of this technology. html). It was officially introduced on June 16.

and annotating existing PDF's.com [1] PDFVue is an online PDF viewer and editor that is currently in beta release.[4] The deskPDF with PDFVue On Ramp release also features "print to PDFVue" functionality. Supported browsers include Internet Explorer. Firefox. and postscript technology.[5] Features The primary features of the beta release include tools for creating and filling out forms. annotations.[7] Annotation .Pdfvue 141 Pdfvue PDFVue Developer(s) Docudesk Development status Beta Operating system Type License Website Cross-platform / Web-based Application Web-based Productivity Tools Proprietary PDFVue.[2] Current features include viewing. sharing & collaborating on documents. allowing any printable file to be uploaded to PDFVue via the print process.[6] Additional functionality includes the ability to delete and rotate pages within the PDF. or imported from a web address. page deletion or rotation and adding fillable form fields to PDF's. commenting. PDF's can be uploaded directly.[3] The Firefox extension redirects PDF's enabling viewing and annotation within the browser. and Safari.

Pdfvue The PDFVue Typewriter Tool allows text to be added to any PDF. as an alternative to email attachments. PDFVue also allows PDF's to be shared via providing a hyperlink to the hosted PDF. thus avoiding the Acrobat Plug-In freeze-up. This allows forms which have been created without fillable fields to be filled out.com. rather than on multiple versions shared between parties. this allows collaboration to take place on a single PDF. this extensions traps URL requests on a low level catching PDFs from clicks.[10] Firefox Add-On The Firefox extension renders PDFs using PDFVue's servers. providing a better level of protection from an unintended PDF launch.[12] .[4] When enabled. Available annotation tools include [8] : • • • • • Typewriter tool Sticky Notes Hyperlinks (to other sites. PDFVue features tools for creating digital forms. PDF's can be downloaded locally and can be viewed from any PDF viewer. With the annotation tools. as well as documents which have been scanned in without OCR. redirects. Once opened in PDFVue.[9] Current supported fillable form fields include: • • • • • Text Fields Checkboxes Radio Buttons List Boxes Combo Boxes PDFVue Forms Tools Sharing & Collaboration After editing. or to pages within the PDF itself) Drawing tools Page deletion / rotation 142 PDFVue Annotation Tools Forms In addition to being able to fill out forms. This service is available from Mozilla Add Ons [11] free of charge. the PDF can be marked up and changes saved. as well as Acrobat Reader exploits. new tabs and the address bar.

com/ 5164746/ pdfvue-edits-pdf-text-and-images-online). References Purdy.mozilla. . "PDFVue brings PDF viewing. . html). tecnerd. com/ 2009/ 03/ 05/ edit-and-annotate-pdf-files-online-with-pdfvue/ ). com/ 8301-17939_109-10188844-2. Retrieved 3/9/2009 for Free Online"" (http:/ / chris. . . editing to the browser"" (http:/ / news. [7] "PDFVue: Tool For Editing PDF Files Online" (http:/ / www.com/quickStartGuide) Mozilla Add On (https://addons. org/ en-US/ firefox/ search?q=pdfvue& cat=all [12] Purdy. [13] http:/ / www. cnet. com/ how-to-edit-pdfs-for-free-online/ ). html). pirillo. ""How to Edit PDFs for Free Online"" (http:/ / chris. [11] https:/ / addons.org/en-US/firefox/search?q=pdfvue&cat=all) Video Review & Demonstration (http://chris. [3] "PDFVue for viewing and annotating PDF files online" (http:/ / www. . shtml). Chris (3/9/2009). Kevin (3/5/2009). docudesk. Lifehacker. com/ latest-technologies/ 2009/ 3/ 4/ pdfvue-for-firefox-override-the-annoying-adobe-pdf-plugin. ""Use PDFVue To Fill Froms & Edit PDF Files For Free Online"" (http:/ / www. PDFVue. . [8] Pirillo. Retrieved 3/8/2009 Pirillo. com/ deskPDF_with_onramp.com) PDFVue Quick Start Guide (http://www. com/ [2] "PDFVue Editor" (http:/ / pdfvue. Retrieved 3/5/2009 Lowensohn. tothepc. [9] "PDFVue: Edit and Annotate PDF Files Online with PDFVue" (http:/ / www. . com/ archives/ view-edit-pdf-files-in-web-browser-at-pdfvue/ ). . . Karl L. com/ 2009/ 03/ 09/ pdfvue-for-viewing-and-annotating-pdf-files-online/ ). ""PDFVue Edits PDF Text and Images Online"" (http:/ / lifehacker. Josh (5/4/2009). Retrieved 3/4/2009 Gechlik. mozilla.com/how-to-edit-pdfs-for-free-online/) . pirillo. docudesk. "PDFVue Edits PDF Text and Images Online" (http:/ / lifehacker.com.[14] Notes [1] http:/ / www. com/ 5164746/ pdfvue-edits-pdf-text-and-images-online). com/ 8301-17939_109-10188844-2. Chris (3/9/2009). Retrieved 3/9/2009. ""PDFVue brings PDF viewing.PDFVue. makeuseof. com/ ). editing to the browser" (http:/ / news.com/tag/use-pdfvue-to-fill-out-edit-pdf-files-for-free-online/). [5] "deskPDF with PDFVue On Ramp" (http:/ / www. cnet.pirillo. ""How to Edit PDFs how-to-edit-pdfs-for-free-online/). nirmaltv. shtml [14] "PDFVue On Ramp" (http:/ / labs. com/ dir/ pdfvue/ ). .html). com/ External links • • • • PDFVue Homepage (http://www. MakeUseOf. . com/ deskPDF_with_onramp. Kevin (2009-05-05). [6] "PDFVue beta release" (http:/ / labs. docudesk.pdfvue. docudesk. CNET News. [10] "View & edit PDF files in Web browser at PDFVue" (http:/ / www. [4] Lowensohn. Retrieved 2009-05-05. makeuseof. html). Josh (3/4/2009). (3/7/2009).Pdfvue 143 Print to PDFVue With the PDFVue OnRamp [13] local documents are automatically uploaded to PDFVue and converted to text searchable PDF's for commenting and sharing. Retrieved 5/4/2009. com/ latest-technologies/ 2008/ 8/ 29/ pdfvue-beta-now-available-view-edit-and-share-pdfs.

Retrieved 23 October 2007. Google announced that it had signed a definitive agreement to acquire Postini. [2] Blackwell. 2000). [3] Blackwell. Robert (November 15. 0001193125-07-175880 External links • Official website (http://www." References [1] Hesseldahl.Postini 144 Postini Postini Developer(s) Google (acquired in 2007) Platform Type Website Cross-platform web service E-mail and Web security http:/ / www.200 companies and "6 million end users."[1] Later in 2005 it moved to nearby San Carlos.[5] Google spent $625 million in cash for the acquisition. "Death To Spam" (http:/ / www. 2007). Arik (February 14. [6] Google Inc. isp-planet.S. com/ business/ 2001/ postini_revisited. [4] McMillan. [5] Girouard. 2005). com/ postini/ Postini is an E-mail and Web security and archiving service owned by Google since 2007. and providing anti-spam services for more than 4. "We've officially acquired Postini" (http:/ / googleblog.[1] [2] It was backed by August Capital. com/ 2007/ 09/ weve-officially-acquired-postini. History Postini was a startup company founded in 1999 by Shinya Akamine. html). . isp-planet. United States. blogspot. . google. "Postini taps VeriSign for new CEO" (http:/ / www. and Scott Petry in Redwood City. including workers at Merrill Lynch. com/ services/ postini. com/ 2005/ 02/ 14/ cx_ah_0214fastpostini. com/ d/ security-central/ postini-taps-verisign-new-ceo-203). html).[4] On 9 July 2007. html).com/postini/) .com. . 2001).5 billion e-mail messages weekly. Dave (September 13. the canned meat product. California. processing 2. InfoWorld. . offers optional e-mail archiving.[6] The former company's services are now marketed as "Google Postini Services. By February 2005. Forbes. isp-planet. the company that makes Spam. "Hope on the E-mail Front" (http:/ / www. Gordon Irlam.google. Brian Maggi. Retrieved 16 January 2010. and protects client networks from web-borne malware. infoworld. Circuit City. 2005).com. html). Gerry (November 20. isp-planet. it was operating ten U. with second-round funding from [3] August as well as Summit Partners Accelerator Fund and Sun Microsystems. California. Gerry (November 20. and Hormel Foods. forbes. Rayovac. Retrieved 16 January 2010. Form 10-Q 30 June 2007 interim financial statements SEC Accession No. Retrieved 16 January 2010. . "Postini Revisited" (http:/ / www. Retrieved 16 January 2010. data centers. It provides cloud computing services for filtering e-mail spam and malware (before it is delivered to a client's mail server). The Official Google Blog.

Therefore more attention was give to introducing a simple user interface with extensive feature hiding.[6] In April 2009.com's expansion into the US school market and strengthen the company's R&D as well as its sales & marketing efforts. Maestro used the same optimalOne platform and injected supply chain ideas into the creation of a School Management System for this project. Malaysia). QuickSchools released a brand new version of its school management system based on extensive feedback from the current user base. Also in April 2009.com QuickSchools. This cross-fertilization of ideas from supply chain into the school management system was recognized by KTJ as being different from several school management systems it was evaluating at the time. In January 2008.com Type Industry Founded Privately held Student information system 2008 Headquarters Beaverton. Malaysia. The financing will support QuickSchool.06 million Malaysian Ringgit to spear-head the R&D of a [Web 2. .QuickSchools. Mavcap [4] and the Ministry of Finance of Malaysia.com a fully-online school management system for small schools.[9] This approach to software design was decided upon as best way forward because it focused more on improving the user experience.5 million [Malaysian Ringgit] in venture capital funded by DTA Growth Capital [7]. student information management. On August 17th 2009. It was released in mid-2008 by Maestro Planning Solutions [2] founded in Kuala Lumpur. and it was subsequently branded as QuickSchools.com is an online school management system that runs on the Application Service Provider model. the company was born. scheduling and grading functionalities are made available over the internet using the software as a service model. Maestro decided to embark on launching this school administrative software [5] as an online system. Maestro made an exploratory move into the schools market via a project for a premier Malaysian private school.com. This competition was organized by McKinsey & Co and supported by Malaysia's largest venture capital company. Maestro received a grant of 1. Oregon Key people Products Revenue Website Aris Yahaya. Azreen Latiff QuickSchools student information system Not disclosed QuickSchools.com 145 QuickSchools. Origins Maestro Planning Solutions early origins was in providing supply chain management software. In 2006.[8] The grant was awarded by Mdec (Multimedia Development Corporation. Malaysia in 2002. With the publicity and support garnered from the win.com [1] QuickSchools. Maestro Planning Solutions raised 4. Typical features such as admissions. The company was founded in early 2003 after winning the Venture 2002 Business Plan Writing competition [3] . Kolej Tuanku Ja'afar.0] timetable scheduling software that will eventually be a part of QuickSchools.

Only the features required by a specific school are made available . subjects and classrooms. QuickSchool's long term goal is to create software that will require no technical support and no training. Malaysia office. QuickSchools. sending your parents e-mail a notification as soon as the teacher marks you late/absent. In order to make this possible.0 internet application. The software then automatically creates and publishes a fully functional school management system in real time. the primary method of delivering school management system was typical of enterprise application systems. Student Information Management Details such as picture. Schools subscribe to the application by paying a fixed per-student. This makes it very hard if the student wants to cut. subjects taken. such as RenWeb and Teacherease [10]. The administrator simply registers his/her school on the website along with a custom domain for the school.QuickSchools. 146 Service Details Manage School Applications The system allows users to log details of inquiries from parents or guardians and keep track of their contact details. QuickSchools.com offers its entire suite of solutions via a Web2. Business model Overview As of late 2008. The computer is made to act like it is under the influence of meth. and support is provided out of their Kuala Lumpur. Foreign language character support for Arabic & Chinese are currently available. trainings are provided online.com One of the key improvements is to allow users to be up and running in minutes. the idea of using the software as a service model for schools started garnering interest.making the software very easy to use. This new technology has ruined kids lives everywhere and will continue to make things worse for the students in the future years. Parents Portal Parents can track the progress of their children on a daily basis. This makes the barriers to entry almost negligible. A couple of early players emerged in this space. The essential paradigm shift achieved here is the way the software reformats to match to the user's requirements. teachers. The school management software would be installed on servers on-site at the school. Flexible to the type of information that the school wants to track about students. Other Features Schedules can be generated for students. classes attended. As in most industries. or is just plain tardy. and this release goes a long way to achieving this.com made its debut in this space in mid-2008. per-month fee. is missing an assignment. Student applications can also be maintained along with grades achieved during any entrance exams. . Another improvement involves a 'LiveFeed' feature that creates notifications when certain activities take place. grades and extra-curricular activities can be tracked. Student grading can also be done for end of term reports and can be printed out in PDF. The admin can then proceed to 'invite' teachers and other faculty to test out the system.

References [1] http:/ / www.quickschools. com/ [2] http:/ / www.com (http://www. QuickSchools.com/) . [7] http:/ / www. US in August 2008. maestrosolutions. mavcap.com. Azlan (July 2009). The front-end runs on Adobe Flash (previously Macromedia Flash). com/ p/ articles/ mi_qn6207/ is_20070501/ ai_n24911172). Retrieved 2009-03-20. Malaysian Business. Anne (August 2009). [6] Abu Bakar. which is often beyond the capabilities of individual companies or schools to manage. com/ www/ news14. [9] Fernando. com/ ourportfolio.com to run on many different browsers and on different operating systems. Servers are located in 2 locations around the world. The primary concern by many schools is the fact that the data is now stored in computers outside of their control. Retrieved 2009-07-20. The first location was established in Malaysia in January 2008. [4] http:/ / www. Retrieved 2009-09-02. specialized team is responsible for the safe running of the system.QuickSchools. . teacherease. Retrieved 2009-03-20. com [3] Peterson. Retrieved 2009-08-18. [10] http:/ / www. The use of Flash enables QuickSchools. btimes. Proponents of this model argue that the data is slightly safer than installing the software on-site as a dedicated. .com model. For example.com runs on a Java EE backend. quickschools. "Optimisation from within" (http:/ / findarticles. . Technology QuickSchools. maestrosolutions.com 147 Objections to the business model Schools have some reservations about the QuickSchools. com. and the second location was established in Seattle. "Maestro's ongoing journey" (http:/ / www. com/ 2009/ 08/ 18/ quickschools-latest-release-is-out/ ). dtacapital. there were many skeptics in the early days of SalesForce.com) • Official blog (http://blog. in the CRM industry. "Maestro makes inroads in US with software for schools" (http:/ / www. htm). html [8] "Giving small companies big dreams" (http:/ / www.com is based on Maestro's optimalOne platform.quickschools. Karamjit (February 2009). com [5] Singh. com/ www/ news12. . my/ Current_News/ BTIMES/ articles/ quickschool/ Article/ ). quickschools.0-style interface. It also enables the Web2. com External links • QuickSchools. maestrosolutions. This is actually a common concern for any software vertical which makes the initial jump to the software as a service model. Cynthia Ann (May 2007). "QuickSchools’ latest release is out" (http:/ / blog. htm). . September 2009.

with the public launch in January 2006[3] . Status Really Simple Systems has over 8. the Department of Trade and Industry and the Department for Environment. in 2008 and [5] [6] 2010 . and running specialist Customer Relationship Management vendor Oxygen Solutions.000 users[4] of its hosted Customer Relationship Management systems. the British Museum. the company is headquartered in the United Kingdom with offices in North America and Australia. Scottish Funding Council. Founded in 2004. Paterson came to believe that the biggest obstacle to successful Customer Relationship Management adoption was the complexity of the products themselves. Origins The company was founded in 2004[2] by John Paterson. In December 2009 the listed was nominated as "One to Watch" by Paul Greenberg. Summary Really Simple Systems is a global based vendor of Cloud Customer Relationship Management systems. The company has won the Software Satisfaction Awards for the best small business CRM system twice. In October 2010 the company launched its Free Edition. a Freemium two user hosted CRM system[7] . United Kingdom Number of locations 3 Key people Products Website John Paterson (CEO) CRM software Really Simple Systems [1] Really Simple Systems is a web based Customer Relationship Management vendor. the British Library. Customers include the Royal Academy. former CEO of Zeus Technology and COO of Systems Union. . After many years of installing Customer Relationship Management systems. the Department of Health. The existing product was renamed Enterprise Edition.Really Simple Systems 148 Really Simple Systems Really Simple Systems Type Industry Founded Headquarters Ltd Software 2004 Petersfield. Food and Rural Affairs.

Sales. itweb. Host promises to simplify CRM 8. References [1] [2] [3] [4] [5] [6] [7] [8] [9] http:/ / www. Editions There are three Really Simple Systems editions: • Free Edition (Account. com/ release. reallysimplesystems. reallysimplesystems. zdnet. In March 2009 the company opened its North American office in Toronto. com/ 2011/ 05/ 12/ 8000-users-sign-up-for-really-simple-systems/ ) Software Satisfaction Awards 2010 (http:/ / www. co.co. Canada. Hampshire in the United Kingdom. asp) Computing (http:/ / www. Australia.Really Simple Systems 149 Location The company is headquartered in Petersfield.com) • AdvanceNet (http://www.000 users sign up for Really Simple Systems (http:/ / blog.advancenet. UK-based hosted CRM provider opens Sydney office ITWeb (http:/ / www. In November 2009 the company appointed AdvanceNet[9] as distributor for Africa. co. reallysimplesystems. option advanced features) • Enterprise Edition (Unlimited users and storage. php/ id. com/ library/ pr_20060110. 100 accounts) • Premium Edition (Free Edition for up to 5 users. asp?id=29). uk/ itweek/ news/ 2148602/ host-promises-simplify-crm). com. com/ crm/ ?p=109) Really Simple Systems Brings Free CRM To Market (http:/ / www. za/ index. php?option=com_content& view=article& id=28498:partnership-brings-hosted-crm& catid=77:channel& Itemid=62& tmpl=component& print=1) External links • Really Simple Systems (http://www. com Really Simple Systems launches Simple Hosted CRM (http:/ / www. In January 2008 the company opened its first overseas office in Sydney.za) . au/ index. Really Simple Systems wins best small business CRM system category ZDNet CRM Blog (http:/ / blogs. The product is written in Active Server Pages and uses the MySQL database. Some JavaScript is used on the client. uk/ 2010-winners). Marketing and Customer Service & Support modules) Technical information Really Simple Systems is delivered as a Software as a Service application. reallysimplesystems.1501020683UK-based). unlimited data storage. computing. co. softwaresatisfaction. Free CRM launch Computerworld (http:/ / www.[8] .reallysimplesystems. Contact and Opportunity Management for two users. computerworld.

Texas. Profile The company was founded in 1997 by Greg Gianforte in Bozeman.RightNow Technologies 150 RightNow Technologies RightNow Technologies Type Industry Founded Public (NASDAQ: RNOW Computer software Bozeman.435 million USD (2008) 686 www. As of November 2009.com [2] RightNow Technologies NASDAQ: RNOW [1] is a U. Montana. iRobot.com. Motorola.S. the University of South Florida. NC Soft. Continental Tire NA. RightNow is primarily known for its business model of offering its software as a hosted service in the cloud. Iomega. the Centers for Medicare and Medicaid Services. Australia and Asia.[3] Additional offices have opened in California. New Jersey. Montana (1997) [1] ) Headquarters Bozeman. Montana Key people Products Revenue Employees Website Greg Gianforte. Black and Decker. Australian National University. Nikon. DC. . Europe. GameFly. Colorado. the Social Security Administration. including Australia Post. Bank of New Zealand. Telstra and Columbia University. software company that develops customer relationship management (CRM) software for enterprise organizations. Illinois. British Airways. the Department of Education. Massachusetts. Quicken. Washington.rightnow. Electronic Arts. New York. British Telecom. Montana. Linksys. founder/CEO Customer Relationship Management software $140. It is incorporated in Delaware and headquartered in Bozeman. Overstock. Canada. the company has nearly 2000 customers.

RightNow CX RightNow CX. inc. Major solution partners include IBM. com/ partners-deloitte. html [7] http:/ / www. com [8] http:/ / www. and RightNow Engage. com/ RightNow . January 30. http:/ / online. amberleaf.RightNow Technologies 151 History Greg Gianforte started the company in 1997 with no investor money and created a software product that was initially focused on customer service with an integrated knowledge base. voice automation.[6] External links • • • • • RightNow [7] CRM Buyer's interview with RightNow CEO [8] Start with Nothing .About.com article [9] Birst partner profile [10] Deloitte partner profile [11] References http:/ / quotes. com/ company-about." January 18. RightNow CX is divided into RightNow Web Experience. is the software offered by RightNow Technologies. rightnow. RightNow Contact Center Experience. rightnow. com/ article/ BT-CO-20110118-714950. com http:/ / www. html [10] http:/ / www. crmbuyer. RightNow Social Experience.Inc. com/ asp/ SummaryQuote. com/ magazine/ 20020201/ 23855. com/ partners-birst. "RightNow To Acquire Q-Go For $34M. net The Wall Street Journal. customer feedback management. asp?symbol=RNOW& selected=RNOW http:/ / www. Major technology partners include Birst [4] for business intelligence. it added marketing and sales functionality. creating a full customer experience suite. nasdaq. RightNow Partners RightNow has an extensive partner network including Solution Partners. Boosts 4Q View. AmberLeaf [5] is used as a systems integrator. analytics and a social platform to its product. php [11] http:/ / www. birst. Acquisitions RightNow Technologies has agreed to acquire Q-go for $34 million on January 18. 2011. com/ story/ 32981. and Deloitte. CapGemini. Contact Center Partners. wsj. http:/ / www. php [1] [2] [3] [4] [5] [6] . 2011. Implementation Partners. html [9] http:/ / www. php http:/ / www. rightnow. 2011. and Technology partners. rightnow. rightnow. a customer experience suite. As the company grew.

Mark Iscaro. the company went public on the New York Stock Exchange under the stock symbol CRM. In June 2004.com Type Industry Founded Founder(s) Public (NYSE: CRM On-demand software California 1999 Marc Benioff Parker Harris [1] ) Headquarters Key people San Francisco. Dave Moellenhoff. raising [9] US$110 million.com hosts the applications offsite. through acquisition. Other early investors include Larry Ellison. It is best known for its Customer Relationship Management (CRM) products and. three software developers previously at Clarify. VP of Technology) US$1. and Frank Dominguez as a company specializing in software as a service (SaaS). USA that distributes business software on a subscription basis. Marc Benioff and Magdalena Yesil were the initial basic connection investors and board members.719 million (2009) Approx.com (NYSE: CRM [1]) is an enterprise cloud computing company headquartered in San Francisco.com salesforce. . 6. Salesforce. Moellenhoff and Dominguez. has expanded into the "social enterprise arena."[7] History Origins Salesforce. Halsey Minor. wrote the initial sales automation software. California Marc Benioff (Chairman & CEO) Parker Harris (Exec.com 152 Salesforce. Parker Harris.306 billion (2009) US$115. and Igor Sill of Geneva Venture Partners.com was founded in March 1999 by former Oracle executive Marc Benioff. Salesforce.com [2] Revenue Operating income Net income Employees Website [3] [4] [5] [6] References: As of March 2010.272 million (2009) US$80.[8] Harris.000 (2011) salesforce.Salesforce.

during an outage in January 2009 services were unavailable for at least 40 minutes. Following the federal takeover of Freddie Mac and Fannie Mae in September 2008. Middle East. which was then used to send highly-targeted phishing emails to salesforce. Sydney.Salesforce. London. affecting thousands[29] of businesses. (April 2010). and Tokyo (covering Japan). and added Fastenal and Salesforce.com to the index two days later.com has its services translated into 16[10] different languages and currently has 82. 2008. and Africa). salesforce. Salesforce.[28] The service has suffered some downtime. California.com Mobile • Kieden (August 2006) [16] – now Salesforce for Google AdWords • Kenlet (January 2007) – Original product CrispyNews used at Salesforce IdeaExchange[17] and Dell IdeaStorm.400[11] customers and over 2.[13] Acquisitions The following is a complete list of known acquisitions by salesforce. a successful phishing attack compromised contact information on a number of salesforce.com is headquartered in San Francisco. receiving the 52nd spot. Singapore (covering Asia Pacific less Japan).[20] the proposed deal is expected to close in the second quarter of its fiscal year 2011.com was recognized as one of Fortune's 100 best companies to work for in 2011. Other major offices are in Toronto.com: • Sendia (April 2006) [14] for US$15 million in cash[15] – now Force. .com users.[25] [26] [27] The phishing breach was cited as an example of why the CRM industry needs greater security for users against such threats as spam. with regional headquarters in Dublin (covering Europe.com 153 Current status Salesforce. New York. California.com customers. • • • • • • • • • • • • Koral (March 2007) – now Salesforce Content Instranet (August 2008) – now rebranded to Salesforce Knowledge GroupSwim (December 2009) – now part of Salesforce Chatter Informavores (December 2009) [19] – now re-branded to Visual Process Manager Jigsaw Data Corp. and San Mateo. the S&P 500 removed the two mortgage giants after trading on September 10.100.000 subscribers.[18] Now relaunched as Salesforce Ideas.[12] In January 2011. Sitemasher (June 2010) Activa Live Chat (September 2010) [21] Heroku (December 2010) [22] Etacts (December 2010) [23] Dimdim (January 2011) [24] Manymoon (February 2011) [7] Radian 6 (March 2011) Criticisms In November 2007.

and equity to charities and non-profit organizations.[36] Salesforce for Outlook replaces the older Outlook Connector. and access to customers' entitlement and contracts. Automatic email reminders can be scheduled to keep teams up to date on the latest information Other activities can be done on the Salesforce cloud.148. provides sales representatives with a complete customer profile and account history. Outlook Integration Salesforce. so the user can access it anywhere through an Internet-enabled mobile device or a connected computer.2. Unlike previous versions of Outlook Connector which run as Outlook add-ins the new software also has a system tray configuration component. and automatically route and escalate what’s important. These include using the Jigsaw business data to access over 20 million complete and current business contacts from right inside Salesforce CRM. There is no official date for when this problem will be resolved. customer communications. allows the user to manage marketing campaign spending and performance across a variety of channels from a single application. Windows XP (32-bit). decision makers.com's CRM solution is broken down into several broad categories: Sales Cloud.com provides an integration component for Microsoft Outlook called Salesforce for Outlook supporting Outlook 2007 (32-bit). Salesforce.Salesforce.com have not commented publicly on why this change has been made. Google search. chatting tools. Products and services Customer Relationship Management Salesforce.[35] [37] [38] In addition salesforce. Collaboration Cloud[34] (including Chatter) and Custom Cloud (including Force. tracks all opportunity-related data including milestones.[32] Data Cloud[33] (including Jigsaw). and any other information unique to the company's sales process. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases 24 hours a day.com have silently dropped email integration from some lower-end CRM editions. The Sales Cloud includes a real-time sales collaborative tool called Chatter. suggest that only Windows 7 32-bit is supported as of v1.[35] The Salesforce release notes.com). however. The Service Cloud The Service Cloud provides companies with a call center-like view that enables companies to create and track cases coming in from every channel. Windows Vista (32-bit) and Windows 7 (32-bit and 64-bit). . Email support is still available with the Outlook Connector but no longer in all editions when using Salesforce for Outlook and Microsoft Office 2010.[31] Service Cloud. includes a social networking plugin that enables the user to join the conversation about their company on social networking websites. The Sales Cloud This application runs in the cloud. Whilst offering many features not present in the original product the latest release does NOT support 64-bit Office software. It aims to donate employee time. and designing and automating any process in Salesforce CRM. Outlook 2010 (32-bit). provides analytical tools and other services including email services.com 154 Foundation The Salesforce Foundation [30] is the company's charitable enterprise. software.

[41] All salesforce. there are over 900 applications available from over 450 independent software vendors. salesforce. AppExchange is a marketplace for cloud computing applications built for the salesforce. there are tabs such as "Contacts". Applications created on the Force. In the system. both depicting cartoon versions of The Black Eyed Peas and more specifically Will.com's infrastructure. salesforce. Chatter was more publicly recognized when it was advertised in the Super Bowl XLV halftime show in 2011. released in June 2010.[42] Customization can also be done at the "platform" level by adding customized applications to a Salesforce instance." Rather than making people search for the data and documents they need to do their job. Users can follow coworkers and important data to receive broadcasted updates about. information is proactively fed to them via a real-time news stream. These applications are built using Apex (a proprietary Java-like programming language for the Force. Each tab contains associated information.com Platform) and Visualforce (an XML-like syntax for building user interfaces in HTML. that is adding sets of customized / novel tabs for specific vertical. and Email.or function-level (Finance.[44] . As of October 2010. users can form groups and post messages on each others' profiles to collaborate on projects. and "Accounts". by adding user-defined custom fields. These advertisements consisted of two commercials.com customers. Customization Salesforce users can customize their CRM application. It was designed to be the "Facebook for the enterprise.com partners can distribute applications and solutions on the AppExchange.com's PaaS product is known as the Force.com Platform.com environment. iPhone. which users can purchase and add to their salesforce.) features. etc.com offers a SOAP/REST Web service API that enables integration with other systems. Ajax or Flex). For example.[43] In January 2010. "Reports". Additionally.com community and delivered by partners or by third-party developers. "Contacts" has standard fields like First Name.com application and are hosted on salesforce. the status of an important sale or what a coworker is working on. AppExchange Launched in 2005.[40] is a real-time collaboration platform that brings together people and data in a secure.am using the Chatter service on his smartphone. Chatter Chatter [39]. Human Resources. The platform allows external developers to create add-on applications that integrate into the main salesforce.com started to promote the use of 2D Barcodes (SPARQCode) for exporting contact information to mobile handsets.com released a slimmed down version of their application for subscribers with BlackBerry.com platform are installed by salesforce. Customization can be done on each tab.Salesforce. and Windows Mobile devices. for example.com 155 Force. Mobile support In April 2009. Last Name. private social environment.com platform Salesforce. salesforce. Web services In addition to the web interface.i.

Finnish. [9] "Salesforce. html). [10] Read Write Web (http:/ / www.these are predominantly based on JavaScript).com (http:/ / www. [24] http:/ / www. com/ 20110201/ salesforce-buys-manymoon). zdnet. Polish. Turkish. com/ cloud-computing/ blog/ archives/ 2009/ 12/ salesforcecoms_2. . Cloudforce 2011 in Paris with Loïc Le Meur .com Buys Manymoon" (http:/ / kara. html). yahoo.from FORTUNE<" (http:/ / money. readwriteweb. crn. Fortune. . com/ blog/ btl/ salesforce-buys-dimdim-for-31-million-eyes-webex-gotomeeting-turf/ 43352 [25] Espiner. Swedish. German. [8] "Salesforce. Also. salesforce. com) [19] http:/ / www. com) [18] Popular Ideas . Korean. html). All Things Digital. salesforce. Retrieved 2011-01-20. and the in-house technologies Apex (a Java-like programming language and programming platform) and S-controls (Salesforce widgets . 2008-05-08. Danish.Salesforce. zdnet. zdnet. ZDNet. 2009-01-29. [13] "100 Best Companies to Work For 2011: Full list . Latvian and Estonian. Tom (7 November 2007). allthingsd. com/ 2100-3513_22-6059716. kieden. sendia.IdeaExchange (http:/ / ideas. com/ 2010/ 12/ 08/ breaking-salesforce-buys-heroku-for-212-million-in-cash/ ). com/ company/ ) [12] Martin. "Salesforce. Retrieved 2011-01-20. cnn. uk/ news/ security-threats/ 2007/ 11/ 07/ salesforce-tight-lipped-after-phishing-attack-39290616/ ).com IPO Raises $110 Million" (http:/ / www. [6] Yahoo Finance News-Business (http:/ / finance. Czech. (http:/ / www. The next major event will be dreamforce from 30th august to 2 september 2011 in San Francisco. References [1] http:/ / www. destinationcrm. Japanese. html?ticker=crm [2] http:/ / www. Thai. com/ [3] (http:/ / finance. bloomberg. 2004-06-23. salesforce. co. php) [11] Amount of customers. zdnet. . com/ about/ listed/ quickquote. French. com/ news/ Salesforcecom-Announces-prnews-14469704. . end user languages available are Hungarian. 2006-04-11 [16] Salesforce for Google AdWords (http:/ / www. html). are available in sixteen languages[10] : English.com's Wizard Was Parker Harris And Team" (http:/ / www. [5] Yahoo! Finance (http:/ / finance. . destinationCRM. com-IPO-Raises-$110-Million-44252. Retrieved 2011-02-11.com Buys Heroku For $212 Million In Cash" (http:/ / techcrunch. Spanish. It is possible to edit and use existing controls. com/ Articles/ CRM-News/ Daily-News/ Salesforce. nyse. [23] "Salesforce Buys Email Contact Manager Etacts" (http:/ / techcrunch. Russian. along with online help and training documentation. 2008). com/ blog/ btl/ salesforcecom-acquires-jigsaw-for-142-million/ 33362 [21] http:/ / techcrunch. Italian. 2010-03-11. . Retrieved 2011-02-11. InformationWeek. com/ 2010/ 12/ 21/ salesforce-buys-email-contact-manager-etacts/ ). com/ apps/ news?pid=20601103& sid=abSHUiBFprac& refer=us). yahoo. S-controls are now deprecated as of March 2010. com/ ) [17] Popular Ideas .Dell IdeaStorm (http:/ / www. aspx). com/ 2010/ 09/ 24/ salesforce-buys-enterprise-chat-startup-activa-live/ [22] "Salesforce. com/ enterprise/ 2010/ 12/ beyond-babel. com/ e/ 100311/ crm10-k. Bloomberg.[45] Events The Salesforce. 2009-02-25. [7] "Salesforce. com/ q/ pr?s=CRM+ Profile) [4] Yahoo! Finance (http:/ / biz. but no new ones can be created. Fastenal to Replace Fannie. Dutch. Other Other technologies allowing more advanced customization of Salesforce interfaces are Resin Application Server. Eric (September 9. [14] Sendia. . com/ q/ pr?s=CRM).com company organises worldwide events dedicated to cloud computing.com. htm [20] http:/ / www. Simplified Chinese and Traditional Chinese. com/ ) [15] Salesforce buy extends reach to mobile devices (http:/ / news. yahoo. ideastorm. com/ news/ applications-os/ 222600988/ salesforce-adds-business-process-development-to-force-com. Freddie in S&P 500" (http:/ / www.com 156 Languages The Salesforce application. Portuguese. . "Salesforce tight-lipped after phishing attack" (http:/ / www. yahoo. informationweek. Lithuanian. com/ magazines/ fortune/ bestcompanies/ 2011/ full_list/ ).

salesforcechannel. InternetNews. com/ pub/ a/ network/ 2006/ 11/ 13/ an-introduction-to-saleforcecoms-appexchange. pdf) [37] Outlook Connector for Windows 7 (64 bit) (http:/ / sites. BlackBerry. Press Releases. com/ news/ storage/ disaster_recovery/ showArticle.com Launches Chatter Collaboration Tool (http:/ / www. php/ 3709836).com/chatter) Salesforce Customer Community website (http://sites. com/ 2009/ 01/ 14/ salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/ ) [33] Salesforce Integrates Jigsaw — Refining Contact Data (http:/ / gigaom. com/ 2010/ 06/ 22/ salesforce-chatter-released/ [41] Salesforce Applications (http:/ / www. zdnet. com/ company/ salesforce_for_outlook_system_requirements.com main website (http://www. Robert (07 November 07). [43] Salesforce. Windows Mobile (http:/ / www. "Salesforce. com/ Articles/ CRM-News/ Daily-News/ Salesforce. [28] Berlind. "Salesforce. [27] McMillan. tizbi." (http:/ / blogs. aspx) [32] Salesforce. David (November 6. 2007). . salesforcefoundation. html).com/answers/ideaHome) Salesforce system status and transaction statistics (http://trust.com Launches The Service Cloud. org [31] Salesforce.Salesforce. . Now. com/ answers/ apex/ ideaview?id=087300000007EAJAA2) [39] http:/ / www. "Phishing-based breach of salesforce. "An Introduction to Salesforce.com/trust/status) 3. com/ cloud/ salesforce-integrates-jigsaw-refining-contact-data/ ) [34] Salesforce. com/ answers/ ideaView?id=087300000007EyVAA) [38] Outlook integration support for Outlook 2010) (http:/ / sites. Discussions. Tim (Jaunuary 8. salesforce. com/ Berlind/ ?p=880). com/ erpservice.com Scrambles To Halt Phishing Attacks" (http:/ / www.com. "Salesforce. A Customer Service SaaS Application (http:/ / www. Silicon. 2007).com outage hits thousands of businesses" (http:/ / news.salesforce. . Financials and Related Companies. computerworlduk. com/ chatter/ [40] http:/ / mashable. eweek.com's AppExchange" (http:/ / www. 2010-10-08 [42] Stubblebine.com. Berlind's Testbed (blog).148 (http:/ / emea. com/ c/ a/ Cloud-Computing/ Salesforcecom-Introduces-Mobile-Lite-for-iPhone-Blackberry-Windows-Mobile-404052/ ) [44] "2D Barcode (SPARQCode) . IDG News Service. oreillynet. com/ ent-news/ article. com/ appexchange/ ).force. O'Reilly Network. techcrunchit. [29] Ferguson.com. force. salesforce.com) • Stock quote. . [45] Tizbi ERP and CRM integration (http:/ / www.salesforce.com customer data is more evidence of industry's need to act on spam. html).salesforce.com.com) Salesforce Chatter website (http://www.com Expands the Cloud to Sales (http:/ / www. Andy (November 7. . com/finance?q=NYSE:CRM) . force. internetnews. informationweek. Events. force. . jhtml?articleID=225700975) [35] Salesforce for Outlook System Requirements (http:/ / www. salesforce. jsp) [36] Salesforce for Outlook Release Notes v1. destinationcrm.google. Retrieved 2010-02-25. both corporate and user generated content (http://www. cnet.com Introduces Mobile Lite for iPhone.Contact Exports" (http:/ / sites. com/ help/ doc/ en/ salesforce_sfo_release_notes. 2009). Tony (2006-11-13). [30] http:/ / www. com/ blogs/ ideaView?c=09a30000000D9xo& id=087300000007BDDAA2& returnUrl=/ apex/ ideaList?c=09a30000000D9xo& category=AppExchange& sort=popular). com/ 8301-1001_3-10136540-92.800+ Curated videos about Salesforce. (http://finance. com-Expands-the-Cloud-to-Sales-52602.com [26] Patrizio.com customer list stolen" (http:/ / www. html) 157 External links • • • • • Salesforce. com/ news/ security/ 6058/ salesforcecom-customer-list-stolen/ ). salesforce. force.2.

com/ s/ article/ 9177575/ Online_collaboration_on_the_cheap_20_free_and_low_cost_tools). 2009. com/ 8301-17939_109-10070332-2. or by sending\receiving a link through an Email message. had allowed all users to navigate and edit at once. . The application has a paid and a free version.com [1] ShowDocument is an online web application that allows multiple users to conduct web meetings. Features Users can collaborate on and review documents in real time. Although the platform contains a text chat. gigaom. . Linux Type Website Collaborative web application www. computerworld. [3] "Show Document: Easy. . On September 8. showdocument.[2] It is possible to draw and write on a virtual whiteboard. com/ cool-websites/ free-online-document-collaboration-software/ ). it is not intended to replace instant messaging software. with annotations and text being visible to all users and accessible for co-editing. html). Mac OS X. Development Showdocument was first developed in 2007. No-Signup Live Document Collaboration" (http:/ / gigaom.showdocument. [5] "Collaborate and share documents online using Show Document" (http:/ / www. The service was developed by the HBR Labs company. A PDF file's text cannot be edited . . com/ [2] "ShowDocument does simple live collaboration" (http:/ / news. causing the system to drop all incomplete edits. The idea of every user being able to annotate can cause conflicts within the sessions. share and review documents from remote locations[2] . such as PDF. and so main navigation options are under the "presenter"'s control . HBR labs released a new version which included features such as secure online document storage and mobile device support. Different file formats can be uploaded and saved either online or offline. online-tech-tips. with the free version having a few limitations: audio and video options are disabled. by contrast.which she can give to a different user as well[3] .text is edited through the separate text editor[4] [5] .ShowDocument 158 ShowDocument ShowDocument Developer(s) HBR Labs Operating system Microsoft windows. computerworld. A feature also exists for co-browsing of Google Maps. as there are no extensive messaging features. [4] "Online collaboration on the cheap: 20 free and low-cost tools" (http:/ / www. Cnet. Entering an open session in the application can be done with a given code number. An earlier version of the application. upload. . com/ collaboration/ show-document-easy-no-signup-live-document-collaboration/ ). number of participants is limited and sessions are time-limited. established in 2007. and to stream a Youtube video to a group in full synchronization. References [1] http:/ / www. cnet.

hbrlabs. manage. Mike Lingle co-founders software applications | http:/ / slidlerocket. . Users initially sign up for a free 14-day trial then decide which plan to subscribe to.com/) • HBR labs (http://www.ShowDocument 159 External links • Official website (http://www. SlideRocket is provided via a SaaS model offered via monthly or annual subscription plans [3] .showdocument. CA Mitch Grasso. share and measure presentations. Users can also use a basic version of the software which is free.com [2] SlideRocket is an online presentation platform that lets users create. com/ [1] online presentation platform English October 2008 Current status active SlideRocket Developer(s) SlideRocket Operating system Web-based Application Type License Website Web-based Productivity Tools Proprietary SlideRocket.com/) SlideRocket SlideRocket Type Founded Headquarters Key people Services Slogan Website Type of site Available in Launched Private Jan 2006 San Francisco.

On April 26th 2011 SlideRocket was acquired by VMware. [6] "ZDNET article on SlideRocket .SlideRocket opens up to the public" (http:/ / blogs. . com/ 2008/ 10/ 28/ sliderockets-impressive-online-presentation-app-hits-general-release/ ).SlideRocket 160 History SlideRocket was founded in Jan 2006.SlideRocket’s Impressive Online Presentation App Hits General Release" (http:/ / www. . com/ "SlideRocket Pricing" (http:/ / www. com/ product/ pricing. com/ ).SlideRocket Presentation Web App Enters Private Beta" (http:/ / www. [9] "VMware Buys Another Slice of the Cloud With SlideRocket" (http:/ / www. zdnet. "TechCrunch article on SlideRocket .SlideRocket isn't yet PowerPoint's undoing. vmware. But it might be" (http:/ / news. cnet. 2008. sliderocket. . [10] "VMware acquires SlideRocket" (http:/ / www. html). com/ businesscenter/ article/ 226552/ vmware_buys_another_slice_of_the_cloud_with_sliderocket. • Crunchies 2008 .sliderocket. . sliderocket. com/ company/ news/ releases/ vmw-sliderocket-042611. com/ 2008/ 03/ 20/ vc-admits-he-hates-boring-powerpoints/ ). html). com/ 8301-10787_3-10045587-60. pcworld. html). com/ http:/ / www. . com/ Stewart/ ?p=951). and launched as a private beta [4] [5] in March 2008 at the Under The Radar Spring event.com) • Official blog (http://www. .com/blog) . . [8] "TechCrunch article on SlideRocket . . [7] "CNET article on SlideRocket . techcrunch. External links • Official site (http://www. Category Winner. [11] "VMware Acquires SlideRocket Collaborative Presentation Provider" (http:/ / www. sliderocket. .VC admits he hates boring PowerPoints" (http:/ / scobleizer. html).[9] [10] [11] SlideRocket is based in San Francisco. Awards • Underneath the Radar Spring 2008. .sliderocket. com/ 2008/ 03/ 19/ sliderocket-presentation-web-app-enters-private-beta-get-your-invite-here-2/ ). com/ launch/ vmware_sliderocket. [5] "Scobeleizer article on SlideRocket . [12] "Crunchies 2008 Best Design Nomination" (http:/ / crunchies2008.Nominee Best Design [12] References [1] [2] [3] [4] http:/ / sliderocket. techcrunch. Judges Choice. A public beta was announced in September 2008 [6] followed shortly by public release [7] [8] on October 28. html). Audience Choice. techcrunch.

importing from. A core feature was added in February 2009 that enables project managers to leverage the research of anonymous workers through the integration of Amazon Mechanical Turk. Charity Auction-Donated Items. and Briefcase. 2006.com and also won the title of Best Online Collaborative Software in March 2007.Smartsheet 161 Smartsheet Smartsheet Developer(s) Smartsheet Operating system Web-based application Available in Type Website English Online Project Management. and update tasks and files. • Zimbra: Embedded within Zimbra Collaboration Suite. . 2010. Sales Pipeline. integration with Zimbra Contacts.[15] • LiveWork: Smartsheet serves as a workflow engine to LiveWork crowdsourcing platform[16] • Amazon Web Services: S3. Madrona Venture Group completed Smartsheet's $4 million Series A financing. 2007 Smartsheet was named Best in Show Overall by UnderTheRadarBlog. or via embeddable survey forms.[9] Madrona also participated in a subsequent Series B financing in January. Event Management. In March. and Mechanical Turk[17] are utilized to deliver secure file storage. Client Contact List.[3] [4] Functionality is focused on the ability to organize. IPO-Time & Responsibilities.com [1] Smartsheet is an online project management [2] and crowdsourcing tool. and crowdsourcing on a global basis. CloudFront. and Home Remodel Punchlist. Collaboration.smartsheet. History Founded in June. Popular templates include: Project Management. serves as a Smartsheet board member.[6] [7] The application is free to try.[14] • Google Docs: Native support for attaching. M&A Due Diligence. and exporting to Google Docs. but follows a tiered subscription model. Calendar. Marketing Dept.[13] Integrations • Google Apps and Google Accounts Sign-In: Integrated sign-in enabling Google Accounts and Google Apps users to sign up or log in to Smartsheet using their existing Google credentials. Issue Tracker. Wedding Planning Checklist. Products Numerous templates are offered to increase usability of this web-based tool. Any template can be easily filled in to allow for instant business management and collaboration. share. It allows owners of information to comprehensively involve contributors through authenticated access. 2009 [10] [11] and a Series C financing in September.[8] In June. web acceleration. Goals. These templates can be found here [18].[12] Matt McIlwain. Madrona Managing Director. A new iPad version [5] was released March 2011. Donor List. Smartsheet was privately funded and commercially launched its online project management solution in August. Crowdsourcing www. 2007. 2005. publicly-accessible published sheets.

25M (http:/ / venturebeat. com/ venture/ archives/ 116686. seattlepi. smartsheet. html) [7] Project Management + Mechanical Turk (http:/ / www.Bloomberg.Smartsheet 162 References http:/ / www. asp?name=Smartsheet& company=30) [14] Google Apps Marketplace (http:/ / www.smartsheet. com/ solutions/ case-studies/ smartsheet/ ) [18] http:/ / www. amazon. htm) [5] http:/ / www. madrona.com Awards (http:/ / www. com/ tech/ products/ cnet/ 2006-10-09-office-2dot0_x. google. usatoday. undertheradarblog. com/ 2009/ 01/ 14/ collaborative-software-company-smartsheet-raises-125m/ ) [11] Smartsheet. readwriteweb. asp) [10] Collaborative software company Smartsheet raises $1. com/ enterprise/ marketplace/ viewListing?productListingId=3429+ 4388443950638085375) [15] Zimbra Zimlet Gallery (http:/ / gallery.com/) • Company Blog (http://www. php/ ) [8] UnderTheRadarBlog. com/ blog/ and-the-winner-is/ ) [9] Madrona Backs Smartsheet Series A (http:/ / blog. zimbra. com/ http:/ / en. liveops. com/ apps/ news?pid=conewsstory& refer=conews& tkr=ISLN:US& sid=aQM6JDyjrNPo) [12] http:/ / www. xconomy. com/ archives/ project_management_mechanical_turk_smartsheet_looks_awesome. com/ seattle/ 2010/ 09/ 17/ smartsheet-com-receives-1500000-series-c-round/ Smartsheet Receives $1.5M Series C Round] [13] Madrona Venture Portfolio Listing (http:/ / www. bloomberg. smartsheet. com/ outline/ survey-forms/ ) 'Office 2. com/ html/ businesstechnology/ 2008735045_brier12. com/ venture-capital-investments/ portfolio-company.com Adds $1.smartsheet. com/ populartemplates [1] [2] [3] [4] External links • Official Website (http://www.USATODAY.25 Million Series B Financing .com (http:/ / www.com (http:/ / www. wikipedia.0' start-ups knock on business doors . readwriteweb. com/ company/ pressroom/ pr-091609. com/ type/ zimlet/ smartsheet-project-management) [16] LiveWork announces API for On-Demand Workforces (http:/ / www. com/ biz/ 2011/ 03/ manage-projects-from-your-ipad. php?utm_source=feedburner& utm_medium=feed& utm_campaign=Feed%3A+ readwriteweb+ %28ReadWriteWeb%29 [6] Business & Technology | Smartsheet's sweet discovery | Seattle Times Newspaper (http:/ / seattletimes. org/ wiki/ projectmanagement Smartform Survey Form Overview (http:/ / www.com/blog) • Official Twitter page (http://www.twitter.com/smartsheet) . nwsource. smartsheet. html) [17] Amazon Web Service case study (http:/ / aws.

This paradigm shift has removed previous barriers to self-service BI while still employing traditional analytics applications. First enabled by the rapid growth of social media networks in 2009. .Social BI 163 Social BI Social BI. publishing and sharing of custom business analytics reports and dashboards by end users of Cloud technologies. Social BI allows for the collaborative development of post user-generated analytics among business analysts and data mining professionals. or Social Business Intelligence. refers to the creation.

2011. President/CEO (2004-2005) Kelly Nicholas.a. In 2002. CEO (2002-2004) Bob Jandro. specializing in Sales Force[3] enhancements. Timeline • • • • 1998: Nsite launched in Paul Tabet's garage 2002: Alf Goebel named new CEO[5] 2004: Bob Jandro named new CEO[6] . Channel Management.000 customers at the height of its success. it has been a part of SAP Business Objects. with components that provide quote to proposal. Bob Jandro was announced as the new CEO. Co-Founder Robert Brown. Finally. Nsite Software) was a platform as a service company based in the Bay area. and a custom development platform with an AJAX front-end and a MS-SQL back-end. Two years later. Product Management Jin Huang. order management.[14] • 2010: SAP Business Objects announces retirement of Nsite platform as January 31.com.Nsite Software (Platform as a Service) 164 Nsite Software (Platform as a Service) Nsite Industry Founded Computer software 1998 [1] Headquarters Pleasanton. nsite. Architect Colin Burns. it met its end in 2010. VP Finance Ryan Nagahori.[4] Its flagship product is the subscription-based Nsite platform. the most promising part of Nsite was the ability for a customer to use the product to develop their own application using a simple Internet-based interface.[8] Moves product from Smart Forms to AJAX[9] Announces partnership with WebEx. The company claimed more than 27. Although several pre-built applications were offered on the platform. Since 2006. Nsite secures $6M in B round funding[7] 2005: Nsite secures $4M in C round funding.k. then started a downward spiral shortly after the SAP Business Objects acquisition. California Key people Paul Tabet. Nsite grew to 27. Engineer Quote and Proposal Management. History Paul Tabet. Founder Alf Goebel. when it was announced for retirement.[10] • 2006: SAP Business Objects acquires Nsite for an undisclosed amount. Custom Development Platform. touts SVP Steven Lucas [11][12] • 2006/7: SAP Business Objects moves managed hosting from IBM[13] to OpSource.[15] . Smart Forms $0 USD (2009) 0 (as of 2008) [2] Products Revenue Employees Website Nsite (a. Alf Goebel was announced as CEO. co-founded Nsite in 1998 together with others and was chief executive officer until 2002.000 customers worldwide when acquired by SAP Business Objects in November of 2006.

zdnet. Inc. (http://diablomanagement.html) Nsite Company Page (http://ondemand. com/ doc/ 1G1-170193009. com/ appexchange/ listingDetail?listingId=a0330000000NfVlAAK [4] http:/ / www. outlookventures. sap. com/ news/ 2004/ Jun/ 1046534. html [15] http:/ / forums. html [6] http:/ / telecommunications. jspa?threadID=1719409 External links • Nsite Surges as New Service Attracts Enterprise Customers. (http://www. highbeam.com/node/307943) Business Objects acquires Nsite Software Inc. zdnet. com/ about/ press/ businessobjects/ 20061130_005913. josephsorisi. asp?privcapId=3603336 [2] http:/ / www. com/ thread.com/t/business/ business-objects-acquires-saas-firm-nsite-208) Business Objects Acquires Nsite Software (http://dotnet.com/ business-objects-acquires-nsite-software-inc/article/93734/) DMG Case Study — Nsite Software. businessweek.nsite.com/case-studies/nsite-software-inc. com/ p/ articles/ mi_m0EIN/ is_2004_June_8/ ai_n6058340/ [8] http:/ / venturebeatprofiles. com/ newsletter/ october2002/ article3.asp) Nsite Logon Page (https://process2.Build your application in a day. com/ blog/ saas/ saas-star-leaves-sap-for-salesforcecom/ 548 [12] http:/ / www.ondemand.search-results-rivers [10] http:/ / www. Funding.Nsite Software (Platform as a Service) 165 References [1] http:/ / investing. com/pdf/appbuilder_tutorial.dmnews. com/ company/ profile/ nsite-software [9] http:/ / www. com/ applications [3] http:/ / sites. aspx?id=1) Business Objects acquires SaaS firm Nsite (http://www.com/About/press. (http://www.lawdex. epx [5] http:/ / www. econtentmag.highbeam. epx [13] http:/ / www. and spend the rest of the week on the beach (http://www. html [14] http:/ / www. ondemand. sap. com/ news/ hosted-application-scrubs-up-with-ajax/ 145488?tag=content.com/blog/ • • • • • • • • greenbaum/software-as-a-service-takes-the-analytics-road-business-objects-buys-nsite/36) Lawdex and Nsite Partner to Streamline E-filing for Attorneys. com/ about/ press/ businessobjects/ 20061130_005913. Courts (http://www. zdnet. htm [7] http:/ / findarticles.infoworld.html) • Software as a Service Takes the Analytics Road: Business Objects Buys Nsite (http://www.com/doc/1G1-126061146.com/CustomerLogin. force. sdn.pdf) . Nsite Hosted Service Activates First Thousand Plus User Customer. tmcnet. sap.jsp) PDF .com/applications/default.sys-con. htm [11] http:/ / www. com/ press/ press-releases-01-03-2005. com/ research/ stocks/ private/ snapshot. com/ Articles/ News/ News-Item/ Nsite-Partners-with-WebEx-7665.

content management (CM) and service desk management. which at the time offered only traditional on-premises software. typically pronounced [sæs]). which require installation of software on users' personal computers. published in February 2001 by the Software & Information Industry's (SIIA) eBusiness Division.com. sometimes referred to as "on-demand software.[5] History Centralized hosting of business application dates back to the 1960s. The SaaS acronym is said to have first appeared in an article called "Strategic Backgrounder: Software as a Service". would represent at least 16% of worldwide software sales by 2014. contemporary software-as-a-service vendors typically develop and manage their own software. Starting at that decade. Such services included offering computing power and database storage to banks and other large organizations from their worldwide data centers. is commonly used in more specific settings: whereas most initial application service providers focused on managing and hosting third-party independent software vendors' software. which coined the term "The End of Software" to differentiate its (then new) software-as-a-service approach from its competition. which accounted for a little more than 10% of the total enterprise software market last year.e. whereas many initial application service providers offered more traditional client-server applications. the term Software as a Service (SaaS) is often used in the context of business applications. including accounting. While practically every Internet service (such as Web search engine or web-based Email) is driven by some underlying software.Software as a service 166 Software as a service Software as a service (SaaS. collaboration. Software as a service is essentially an extension of the idea of the ASP model. whereas the software architecture used by most initial application service providers mandated maintaining a separate instance of the application for each business. i. contemporary software as a service solutions normally utilize a multi-tenant architecture. in which the application is designed to serve multiple businesses and users.[1] By now. Application service providers provided businesses with the service of hosting and managing specialized business applications..7% from 2009.[6] . Gartner Group also estimates that SaaS applications. SaaS has become a common delivery model for most business applications. customer relationship management (CRM). and partitions its data accordingly. up 16. human resource management (HRM). however. up 15. often referred to as time-sharing or utility computing. with the goal of reducing cost by central administration and through the solution provider's specialization in a particular business application. SaaS has been incorporated into the strategy of all leading enterprise software companies. and in some cases even more narrowly as software in a category which has on-premises software. and are projected to increase to $10. invoicing. equivalent applications that are installed in businesses' computer networks or personal computers. IBM and other mainframe providers conducted a service bureau business.7b in 2011. The term Software as a Service (SaaS)." is a software delivery model in which software and its associated data are hosted centrally (typically in the (Internet) cloud) and are typically accessed by users using a thin client.2% from 2010. along with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). The expansion of the Internet during the 1990s brought about a new class of centralized computing.[3] SaaS sales in 2010 have reached $9B. The concept of SaaS has been popularized by Salesforce. contemporary software as a service solutions are predominantly web-based and only require an internet browser to use.[2] According to a Gartner Group estimate. and. enterprise resource planning (ERP). called Application Service Providers (ASP).[4] The term software as a service (SaaS) is considered to be part of the nomenclature of cloud computing. normally using a web browser over the Internet.

. i. To support scalability. or other unit of value. most commonly a monthly fee or an annual fee. Some other SaaS applications are completely free to users. or use other mechanisms—such as virtualization—to cost-effectively manage a large number of customers in place of multi-tenancy. Each customer may have its own settings (or: parameter values) for the configuration options.. more reliable applications. In other words. a single customer cannot alter the source code of the application. and fees are charged for enhanced functionality or larger scope... with a single configuration (hardware. With this model. SaaS vendors typically price their applications based on some usage parameters.g.Software as a service 167 Pricing Unlike traditional software. In this model.. parameters) that affect its functionality and look-and-feel. opportunities also exist to charge per transaction. While an exception rather the norm.[8] Characteristics While not all software-as-a-service applications share all traits. The customer cannot. many SaaS applications let customers provide (through a self service interface or by working with application provider staff) a custom logo and sometimes a set of custom colors. Instead. a set of configuration options (a. cheaper. a free service is made available with limited functionality or scope. operating system). This is consistent with the traditional rationale for outsourcing IT systems. i.. a beta version) for testing purposes. However.e. some SaaS solutions do not use multi-tenancy. the initial setup cost for SaaS is typically lower than the equivalent enterprise software. The application can be customized to the degree it was designed for based on a set of predefined configuration options.k.[7] Whether multi-tenancy is a necessary component for software-as-a-service is a topic of controversy.e. a single version of the application. however. with a potentially different configuration. change the page layout unless such an option was designed for. multi-tenant applications are designed to support application configuration. The relatively low cost for user provisioning (i. its database schema or its GUI. an outside service provider may be able offer better. because in a SaaS environment customers' data resides with the SaaS vendor. smaller ongoing support fees). setting up a new customer) in a multi-tenant environment enables some SaaS vendors to offer applications using the freemium model. the characteristics below are common among many SaaS applications: Configuration. In some cases. Architecture The vast majority of SaaS solutions is based on a multi-tenant architecture. unlike traditional enterprise software. a second version of the application is set up to offer a select group of customers with access to pre-release versions of the applications (e. For example: to support customers' common need to change an application's look-and-feel so that the application appears to be having the customer's brand (or—if so desired—co-branded). SaaS applications tend to not support what is traditionally known as application customization. event. such as the number of users ("seats") using the application. conventionally sold as a perpetual license with an associated up-front fee (and. A key driver of SaaS growth is SaaS vendors' ability to provide a price that is competitive with on-premises software. is used for all customers ("tenants"). Consequently. SaaS providers generally price applications using a subscription fee. where multiple physical copies of the software—each potentially of a different version. the application is installed on multiple machines (called horizontal scaling). which involves applying economies of scale to application operation. typically.e. and oftentimes customized—are installed across the various customer sites. This is contrasted with traditional software.a. with revenue being derived from alternate sources such as advertising. network. not customization Driven by a multi-tenancy architecture.

along with the proliferation of associated practices (e. SOAP and JSON. (implicit or explicit) collaboration between users of different customers is only possible with centrally-hosted software. • The increasing penetration of broadband Internet access enabled remote centrally-hosted applications to offer speed comparable to on-premises software. continuously decreased the need for traditional client-server applications. • The solution provider has access to user behavior within the application (usually via web analytics). Open integration protocols Since SaaS applications cannot access a company's internal systems (databases or internal services). Several other SaaS applications let users vote on and offer new feature ideas. While some collaboration-related functionality is also integrated into on-premises software. . Typically. and the introduction and ubiquitousness of web application frameworks gradually reduced the cost of developing new SaaS solutions. The ubiquity of SaaS applications and other Internet services and the standardization of their API technology has spawned development of mashups. in many cases on a weekly or monthly basis.0 functionality. opening the door for new software vendors offering a user experience perceived as more "modern". • The application vendor has access to all customer data. presentation and functionality from multiple services. • The application only has a single configuration. making it easier to identify areas worthy of improvement. so new releases can be put in place without requiring customers to physically install new software.Software as a service 168 Accelerated feature delivery SaaS applications are often updated more frequently than traditional software[9] . making development testing faster. which are lightweight applications that combine data. many project management applications delivered in the SaaS model offer—in addition to traditional project planning functionality—collaboration features letting users comment on tasks and plans and share documents within and outside an organization. For example. web design). Collaborative (and "social") functionality Inspired by the success of online social networks and other so-called web 2. they predominantly offer integration protocols and application programming interfaces (APIs) that operate over a wide area network. Adoption drivers Several important changes to the software market and technology landscape have facilitated acceptance and growth of SaaS solutions: • The growing use of web-based user interfaces by applications.. many SaaS applications offer features that let its users collaborate and share information. CSS. This is enabled by several factors: • The application is hosted centrally. expediting design and regression testing. and enabled new solution providers to come up with competitive solutions. creating a compound service. traditional software vendors' investment in software based on fat clients has become a disadvantage (mandating ongoing support). REST. Such methodologies. which have evolved in the mid-1990's. HTTP). the increasing popularity of web development as a practice. Accelerated feature delivery is further enabled by agile software development methodologies[10] . challenging traditional vendors. JavaScript. provide a set of software development tools and practices to support frequent software releases. Mashups further differentiate SaaS applications from on-premises software as the latter cannot be easily integrated outside a company's firewall. Consequently.g. • The standardization of the web stack (HTML. these are protocols based on HTTP.

aspx). SaaS data escrow is the same logic applied to data within a SaaS application. "Workstream prefers virtualization to multi-tenancy" (http:/ / blogs. data security becomes an issue. Many businesses are also keen to ensure that they’re complying with their own data governance standards or want improved reporting and business analytics against their SaaS data. . [12] There are many and varied reasons for considering SaaS data escrow including concerns about vendor bankruptcy. D. .. pdf). Microsoft Corporation. It allows companies to protect and insure all the data that resides within SaaS applications. into the growth of SaaS showed that 85 percent of the participants wanted to take a copy of their SaaS data. [5] Anderson. earthweb. OpenCrowd. Inc. Washington.Software as a service • The standardization of the HTTPS protocol as part of the web stack provided universally available lightweight security that is sufficient for most everyday applications. com/ taxonomy/ software-as-a-service/ ). [2] Laird. uk/ 2011/ 05/ 05/ cloud_vendor_platforms/ ). unplanned service outages and potential data loss or corruption.7bn in 2011" (http:/ / www. When such data is large in volume or sensitive (e. [4] Barret. com/ SAAS/ ?p=400).: Software & Information Industry Association. [6] Software as a Service: Strategic Backgrounder (http:/ / www. [7] Wainewright." (http:/ / blogs. net/ estore/ pubs/ SSB-01. The Register. Retrieved 24 April 2011. where critical software source code is stored with an independent third party. . zdnet. Phil (19 October 2007). so. "Gartner: SaaS sales will grow 16. 31 February 2001. Gianpaolo (21 June 2008). does not allow true customization of applications for large clients. • Some business applications require access to or integration with customer's current data. Gianpaolo's blog. integrating it with remotely hosted software is costly and/or risky. and Intuit are Responding to the SaaS Revolution" (http:/ / peterlaird. Data escrow Software as a service data escrow is the process of keeping a copy of critical software-as-a-service application data with an independent third party. [3] Hall. htm). protecting against data loss.g. for example. SAP. [8] Carraro. Blogspot. html). end users' personal information). com/ Articles/ 2010/ 12/ 14/ 244489/ Gartner-SaaS-sales-will-grow-16. ComputerWeekly. QuinStreet. Kathleen (14 December 2010). php/ 3895101/ SaaS-Market-Growing-by-Leaps-and-Bounds-Gartner. which drive cost efficiency for SaaS solution providers. Similar to source code escrow. Larry (27 July 2010). Microsoft. . . com/ entdev/ article. computerweekly. co. • The introduction and wide acceptance of lightweight integration protocols such as REST and SOAP enabled affordable integration between SaaS applications (residing in the cloud) with internal applications over wide area networks and with other SaaS applications. opencrowd. Peter (5 June 2008). CBS Interactive.[13] References [1] "Software as a Service (SaaS)" (http:/ / cloudtaxonomy. 7bn-in-2011. com/ 2008/ 06/ how-oracle-ibm-sap-microsoft-and-intuit. msdn. . Tim (5 May 2011). A research conducted by Clearpace Software Ltd. Laird OnDemand.. "Let the Cloud Developer Wars begin" (http:/ / www. ZDNet.com. "SaaS Market Growing by Leaps and Bounds: Gartner" (http:/ / itmanagement.. Retrieved 24 April 2011. . Datamation.C. . far away from the application users. Retrieved 24 April 2011. "I can't believe we are still talking about whether saas == multi-tenancy. 2-to-10. prohibiting such applications from being used in scenarios (applicable mostly to large enterprises) for which such customization is necessary. Cloud Taxonomy.[11] • SaaS applications are hosted in the cloud. "How Oracle. This introduces latency into the environment. Retrieved 24 April 2011. theregister. Retrieved 24 April 2011. A third of these participants wanted a copy on a daily basis. • Multi-tenant architectures. blogspot. Reed Business Information Ltd. siia. IBM. htm).. com/ b/ gianpaolo/ archive/ 2008/ 06/ 20/ i-can-t-believe-we-are-still-talking-about-whether-saas-multi-tenancy. 169 Adoption challenges Some limitations slow down the acceptance of SaaS and prohibit it from being used in some cases: • Since data is being stored on the vendor’s servers.2% to $10. the SaaS model is not suitable for applications that demand sub-second response times. .

"Develop a Framework for SaaS Application Business Continuity Risk Mitigation" (http:/ / www. With S+S a vendor can provide an option to move non-private information to the cloud and keep more sensitive data locally. . perhaps for access by others or as a backup. Deborah R (7 August 7 2009). Gartner. There are various reasons for this to be the right approach when compared to moving everything to cloud or software as a Service models. Retrieved 24 April 2011. microsoft. "Only 15 per cent of those who currently use. QuinStreet Inc. Software: The Release Cycle for SaaS Is Usually (Not Always) Faster" (http:/ / blogs. com/ assets/ downloads/ SaaS_Data_Escrow_International_Report. RainStor (Gloucester. 14 December 2009. and then automatically synchronize with the cloud. This provides a workable and sustainable model for mobile and remote knowledge workers.com. [13] "SaaS Data Escrow Benchmark Report" (http:/ / www. SaaS have no inclination to keep a copy of their data. • IT Flexibility—Vendors can deploy software in various configurations—on premise. or plan to use. [11] Lisserman. DevX. com/ DisplayDocument?id=1118412). Retrieved 24 April 2011. • Architecture Options—Software developers can now architect software solutions by composing local and remote services. Inc. England: Clearpace Software Ltd). References [1] Software + Services (S+S) (http:/ / msdn2. com/ guy-creese/ 2010/ 05/ 18/ saas-vs-software-the-development-cycle-for-saas-is-usually-not-always-faster/ ). Such composite applications combine traditional software with remote services to provide a consistent user experience across devices and form factors. Gartner. . • Powerful Devices—In line with Moore's Law.Software as a service [9] Creese. Miroslaw (20 December 2010). com/ en-us/ architecture/ aa699384. com/ message/ 10906). 8 January 2008. . Gartner. . [10] "Jumping to SaaS? Take Agile Software Development Along with You" (http:/ / www. Retrieved 24 April 2011. Forrester Research. pdf) (PDF). Retrieved 24 April 2011. hosted or mixed. devx. Inc. forrester. such as sales representatives and home workers. gartner. • Offline Capability—S+S allows a user to work offline. Using local software as the client leverages the Internet provides the best of both worlds. .com. "SaaS And The Everlasting Security Concerns" (http:/ / community. • Rich User Experience—Functional limitations prevent current web browser technology from providing a rich user experience. Retrieved 24 April 2011. Guy (18 May 2010). • Privacy—If an organisation publishes all data to the cloud then they relinquish primary control over that data. Gartner blog. 170 Software plus services Software plus Services (S+S)[1] combines hosted services with locally running software in a variation on cloud computing.". com/ SaaS/ Article/ 36357/ 0/ page/ 1). [12] Bona. aspx) . and increase the risk of the information being compromised. without losing any capability. greater efficiency can be achieved by offloading server processing. who may have disconnected or occasionally connected software. and who don’t or can’t always remain connected. as local computing devices continue to get more powerful. "SaaS vs. rainstor. gartner.

[7] Products The company provides the following products: • EnterpriseSpigit [8]: Front end of the innovation process: crowdsourcing idea capture. The company's stated goal is to make organizations better at innovation and business decisions through community. tapping the distributed knowledge and judgment of diverse crowds . The company provides three core services: internal employee innovation management through collaboration and crowdsourced feedback. feedback. external idea management. In January 2011. including InformationWeek Startup 50 2009[4] . followed by a second round of $10 million from Warburg Pincus in March 2011. and AlwaysOn Global250 List[6] . used after the initial idea collection phase to evaluate and select ideas from experts and executives [10] : Spigit's innovation management functionality. the company received a $10 million Series B investment from Warburg Pincus[2] . collaboration. game mechanics and analytics • SpigitFusion [9]: Evaluation workflow. and has been recognized with industry awards. soliciting ideas. analytics and workflow.[1] In October 2009. California Key people Paul Pluschkell Padmanabh Dabke Innovation management Social network Crowdsourcing Prediction market Spigit. California that provides a software as a service (SaaS) platform for enterprise innovation management.Spigit 171 Spigit Spigit Type Industry Founded Private Enterprise social software 2007 Headquarters Pleasanton. and running challenges and contests • PredictionSpigit [12]: Prediction markets. and prediction markets for internal and external crowdsourced forecasting.com http:/ / spigit. built native inside SharePoint • SpigitEngage for SharePoint 2010 • SpigitEngage for Facebook [11]: Companies engage customers directly from their Facebook pages.[3] Spigit sells into the global enterprise market. Best of Software Interop[5] . com/ Products Website Spigit is a technology company based in Pleasanton. Spigit was founded by Paul Pluschkell in 2007. CIO Magazine named Spigit one of Twenty Companies to Watch in 2011.

pl?ACCT=104& STORY=/ www/ story/ 05-01-2008/ 0004804224& EDATE=) [6] Spigit Selected by AlwaysOn as an AO Global 250 Winner (http:/ / www. nytimes. uk/ article/ 3257491/ twenty-companies-to-watch-in-2011/ ?pn=1& print& intcmp=ROSATT2) [8] http:/ / www. newswire. com/ products-and-solutions/ products/ spigitfusion/ [10] http:/ / www. spigit. com/ products-and-solutions/ products/ spigitengage-for-facebook/ [12] http:/ / www. html) [7] CIO Magazine: Twenty companies to watch in 2011 (http:/ / www. co. ca/ en/ releases/ archive/ July2008/ 17/ c5565.Spigit 172 External links • Spigit website [13] References [1] Spigit: About Us (http:/ / www. com/ 2011/ 03/ 15/ warburg-pincus-invests-another-10m-in-idea-management-platform-spigit/ ) [4] The InformationWeek Startup 50: Business Technology Companies To Watch (http:/ / www. com/ products-and-solutions/ products/ spigitengage-for-sharepoint/ [11] http:/ / www. com/ products-and-solutions/ products/ enterprisespigit/ [9] http:/ / www. cio. spigit. jhtml?articleID=216600068& pgno=3& queryText=& isPrev=) [5] Spigit: Spigit's IdeaSpigit Wins 2008 Best of Interop Award in the Software Category (http:/ / www2. spigit. com/ products-and-solutions/ products/ predictionspigit/ [13] http:/ / spigit. spigit. spigit. com/ news/ services/ saas/ showArticle. informationweek. html) [2] New York Times: Spigit Raises Capital for Workplace Social Network (http:/ / bits. spigit. blogs. prnewswire. com/ . com/ 2009/ 10/ 15/ spigit-raises-capital-for-a-workplace-social-network/ ) [3] TechCrunch: Warburg Pincus Invests Another $10M In Idea Management Platform Spigit (http:/ / techcrunch. com/ aboutus/ index. com/ cgi-bin/ stories.

The Windows folder structure is replicated online. shareware version available Syncdocs [3] Syncdocs is backup and file synchronization software that uses cloud computing to enable users to backup and synchronize Windows computer files to Google Documents accounts. google. syncdocs. 2011 [1] Development status Active Operating system Type License Website [2] Windows XP thru Vista and Server 2003/2008 and Windows 7 Backup software Commercial proprietary. uk/ 2011/ 04/ need-to-synchronise-your-google-docs. Compression and Encryption Support.44 / April 2. The program supports editing of local Microsoft Office documents online using Google Docs. co. File versioning and Unicode filename support. Drive mapping of Google Docs to a local drive letter. com Need to synchronise your Google Docs with your PC http:/ / blog. com/ help/ requirements http:/ / www. Synchronization of file and folder changes between Google and local computers. html External links • http://www.com . syncdocs. Features • • • • • • • Full data migration to Google Docs cloud. [4] References [1] [2] [3] [4] https:/ / www.Syncdocs 173 Syncdocs Syncdocs Developer(s) Stable release Syncdocs Syncdocs 0. appogee. com/ enterprise/ marketplace/ viewListing?productListingId=7546+ 16949744728391811088 Syncdocs Requirements http:/ / www.syncdocs.

The software is delivered to businesses over the Internet using the software as a service / eSaaS model. analyzes them statistically to accurately predict the employee's Time Of Arrival (TOA) at a customer's location thereby narrowing the customer at home wait window to approximately 60 minutes. The 2010 survey found that over 2. TOA was named the fastest growing company in Northeast Ohio. performance-pattern based mobile workforce management system and proactive customer communications methodology.TOA Technologies 174 TOA Technologies TOA Technologies Industry Founded Software 2003 Headquarters Beachwood. create routes and schedule in-home service appointment.735 entitled "Dynamic Schedule Mediation"[6] for its predictive. Ohio. On April 6. of consumers waiting at home for a delivery or appointment.com [1] Employees Website TOA Technologies is a provider of ETAdirect.693. 2010. . USA Key people Yuval Brisker. is powered by patented algorithms that learns mobile employees’ work patterns. New York and London. including Cox Communications . President & CEO Irad Carmi. President & CTO Fred Binstock. which looks at the accumulated cost to consumers and businesses. with additional offices in New York City. 7. ETAdirect. Company Information TOA Technologies is a privately-held company that employs approximately 200 employees and is headquartered in the "Silicon Suburb"[5] of Beachwood. Patent No. United Kingdom. President.toatech. including Virgin Media[3] and ONO (Spain)[4] . It is currently used by [2] five of the United States’ top ten cable companies. a cloud computing-based mobile workforce management and customer appointment scheduling software that provides tools for companies with large mobile workforces to automatically allocate jobs. TOA was issued U. Chairman of the Board. Ohio. CFO Richard Alden. TOA Europe 200+ www.[7] TOA produces an annual Cost of Waiting Survey[8] . as well as broadband operators in Europe. TOA Technologies' software.S.75 Billion hours are wasted annually by people having to wait at home. in the 2010 Weatherhead 100 awards [9] .

asp . com/ http:/ / www. html?top=9 http:/ / www. com/ press-release/ Annual-Survey-Finds-23-American-Respondents-Lost-Wages-Past-Year-Due-Waiting-21-Switched-1329654. weatherhead100.735& RS=7.693. htm [9] http:/ / www.735& OS=7. co. marketwire. htm http:/ / patft. computing. gov/ netacgi/ nph-Parser?Sect1=PTO2& Sect2=HITOFF& p=1& u=%2Fnetahtml%2FPTO%2Fsearch-adv. net/ index.TOA Technologies 175 Notes and references [1] [2] [3] [4] [5] [6] http:/ / www. uk/ computing/ news/ 2261834/ virgin-media-woos-customers http:/ / toatech. toatech.693.735 [7] http:/ / pr-usa. php?option=com_content& task=view& id=386315& Itemid=32 [8] http:/ / www. com/ press-release/ TOA-Technologies-Honored-With-NEOSAs-2010-Best-of-Tech-Award-1265742. com/ article/ 133756-Cox_Tracks_Field_Techs_With_TOA_s_Software. htm& r=1& f=G& l=50& d=PTXT& S1=7. marketwire. com/ news/ Press_Releases.693. multichannel. uspto. php http:/ / www. org/ currentrankings/ default.

[3] On November 1. Vindicia's product offers a payment gateway. online merchants are able to create and grow predictable revenue streams while lowering ongoing customer acquisition costs. thus negating the need to purchase a separate gateway offering from another vendor. VAT. and Mark Elrod as a company specializing in software as a service (SaaS) billing platform. Vindicia announced raising $20 Million in a Series E financing round with FTV Capital leading the funding and in partnership with existing investors Bertelsmann Digital Media Investments (BDMI). It is a privately held.Vindicia 176 Vindicia Vindicia. and GST. Their product also has a built in global sales tax engine which can calculate sales tax. Inc Type Industry Founded Private On-demand SaaS digital billing software California 2003 Headquarters Belmont. create payment retry schedules. former eMusic VP of Technology Brett Thomas. California. Products and services Cashbox CashBox is designed with the underlying premise that billing and fraud management are critical to drive the fundamentals of profitability. [5] Vindicia's subscription billing platform consists of a billing system where merchants can define billing plans. SaaS billing platform company headquartered in Belmont.[4] Current status Vindicia is headquartered in Belmont. Vindicia works with digital leaders selling subscriptions or digital goods such as virtual currency and virtual goods. venture-backed company. they offer chargeback management. CashBox addresses the needs of online merchants of any size and scale who offer intangible goods and services across a wide range of industries. In addition to their online subscription billing platform. With CashBox. As part of their subscription billing product. California Key people Products Employees Website Gene Hoffman SaaS billing platform for digital merchants 75 www. marketing. USA that provides digital merchants with an online billing and subscription management platform. as well as manage chargebacks. Vindicia is a PCI Level 1 SAS 70 Type II audited company. and operations that are customized for customers. History Origins Vindicia was founded in late 2003 by eMusic cofounder Gene Hoffman.vindicia.com [1] Vindicia is an enterprise cloud computing. issue refunds. 2010. their offerings include built in best practices . California. and built in best practices for customer retention and customer acquisition [2] strategies around billing. Unlike many online billing platform solutions. fraud screening.

) [6] "Subscription Billing" (http:/ / www. com/ company/ index. Cisco. vindicia.com) Vindicia Products Page (http://www. com/ products/ subscription_billing/ index. Additionally.com/products/) Vindicia Twitter (http://www. html?b=1207540800%5e1615198& t=printable. Intuit.vindicia. com/ products/ cashbox/ . EstablishedMen.net/Vindicia) Vindicia Resources Page (http://www. Blizzard Entertainment. Fandango. News Corp.html) .com/company/management. vindicia. [7] Customers Vindicia's customers are in a number of industries such as gaming.) External links • • • • • • • Vindicia. ChargeGuard customers see a dramatic reduction in the number of chargebacks in addition to the significant amount of revenue recovered from the chargebacks they fight. com/ [2] "To Online Businesses. Mingle (iChurch. Boxee. Their customers include Symantec.html) Vindicia Investors Page (http://www. bizjournals.SlideShare. Help in Getting Paid is Sweet Music" (http:/ / www.vindicia. and software.html) Vindicia Management Team Page (http://www. Online Buddies (manhunt. com/ news/ newsfeeds/ articles/ marketwire/ 0680022.com). CyberDefender.com/company/investors. vindicia. Atari/Cryptic Studios. Bloomberg. digital content.com/resources/index. vindicia. AshleyMadison. [6] 177 ChargeGuard Vindicia's ChargeGuard service is used by digital merchants to minimize both false positives and a merchant's chargeback rate. they were able to leverage their products and their best practices methodologies to reduce one of their customer's chargeback rate from 5% initially to less than 0. CougarLife.) [3] (http:/ / www. Hearst. IMVU References [1] http:/ / www.).com).com. html.twitter. typically with a 60-85% win rate. vindicia.5% in just a few months.vindicia. com/ products/ chargeguard/ index. htm.vindicia.vindicia.) [7] "Vindicia ChargeGuard" (http:/ / www. com/ sanjose/ stories/ 2008/ 04/ 07/ story6. deviantART.com.Condé Nast.) [5] "Vindicia CashBox" (http:/ / www. dating. cnn.com. html) [4] "Vindicia Secures $20 Million in Series E Financing" (http:/ / money. html. Avid Life (HotorNot.com/Vindicia) Vindicia SlideShare Page (http://www.Vindicia customized to the client on issues such as customer retention. and increasing online revenue and the average customer lifetime value. Mind Candy. customer acquisition. Time Inc.com Main Website (http://www. Next Issue Media (publishing platform created by a consortium of the biggest publishers .net)..

0 conference.0 conference in late 2004.] hand-held game machines [.. The first glimmerings of Web 2. a consultant on electronic information design (information architecture). blogs. in contrast to websites where users (consumers) are limited to the passive viewing of content that was created for them. her use of the term hints at.] your car dashboard [.0 themes Although the term suggests a new version of the World Wide Web. "the Web becomes a universal.0 is associated with web applications that facilitate participatory information sharing. video sharing sites. [..0? It is a system that breaks with the old model of centralized Web [11] sites and moves the power of the Web/Internet to the desktop. DiNucci writes:[6] [7] The Web we know now. who called the term a "piece of jargon".] appear on your computer screen. hosted services.. A tag cloud (a typical Web 2." In 2003. the term began its rise in popularity when O'Reilly Media and MediaLive hosted the first Web 2.0 phenomenon in itself) presenting Web 2. the ether through which interactivity happens. which loads into a browser window in essentially static screenfuls..] on your TV set [. Examples of Web 2.0 site allows users to interact and collaborate with each other in a social media dialogue as creators (prosumers) of user-generated content in a virtual community. Her use of the term deals mainly with Web design.0 are beginning to appear. and the interconnection of everyday objects with the Internet. John Battelle and Tim O'Reilly outlined their definition of the "Web as . In her article. He called it the "Read/Write Web". [1] user-centered design. As such.. Whether Web 2. it does not refer to an update to any technical specification.0 178 Web 2. as Scott Dietzen puts it. reminding them to code for an ever-increasing variety of hardware. Her article is aimed at designers. web applications. but rather to cumulative changes in the ways software developers and end-users use the Web..] your cell phone [. wikis.0 is qualitatively different from prior web technologies has been challenged by World Wide Web inventor Tim Berners-Lee.] maybe even your microwave oven. is only an embryo of the Web to come..[2] [3] History The term "Web 2...0 did not resurface until 2002. but does not directly relate to. and collaboration on the World Wide Web.0 The term Web 2. standards-based integration platform". she argues that the Web is "fragmenting" due to the widespread use of portable Web-ready devices. aesthetics. mashups and folksonomies.0" was coined in January 1999 by Darcy DiNucci. interoperability. The term Web 2. "Fragmented Future".Web 2.[8] [9] [10] [11] These authors focus on the concepts currently associated with the term where. A Web 2.[4] precisely because he intended the Web in his vision as "a collaborative medium.0 include social networking sites. The Web will be understood not as screenfulls of text and graphics but as a transport mechanism.. and we are just starting to see how that embryo might develop.[5] The term is closely associated with Tim O'Reilly because of the O'Reilly Media Web 2..[10] John Robb wrote: "What is Web 2. a place where we [could] all meet and read and write".. the current uses of the term. In their opening remarks. It will [.

wikis. and media sharing sites. For example. A similar difference can be seen between the Encyclopædia Britannica Online and Wikipedia: while the Britannica relies upon experts to create articles and releases them periodically in publications. blogs. attracting entrepreneurs. but also change the way the world changes.[15] 179 . a desktop application. a company which did not at the time focus on producing software. In the cover story. O'Reilly contrasted this with Google. culminating in the 2006 TIME magazine Person of The Year (You). a process called "the perpetual beta". O'Reilly's Web 2. such services are constantly updated. or pictures) could be "harnessed" to create value. Google exploits this user-generated content to offer Web search based on reputation through its "page rank" algorithm. which undergoes scheduled releases. such as a browser. and it produces and updates articles constantly. Much like the "horseless carriage" framed the automobile as an extension of the familiar. The unique aspect of this migration. updating it on occasion. text. they argued.0 conferences have been held every year since 2003. and technology reporters. Netscape framed "the web as platform" in terms of the old software paradigm: their flagship product was the web browser. Netscape focused on creating software. Since that time. and their strategy was to use their dominance in the browser market to establish a market for high-priced server products.0 was largely championed by bloggers and by technology journalists. TIME selected the masses of users who were participating in content creation on social networks. Lev Grossman explains: It's a story about community and collaboration on a scale never seen before. is that "customers are building your business for you". in theory. where software applications are built upon the Web as opposed to upon the desktop. Unlike software. large companies.[14] That is.[13] In short. and distributing it to the end users. Wikipedia is not based on expertise but rather an adaptation of the open source software adage "given enough eyeballs. It's about the many wresting power from the few and helping one another for nothing and how that will not only change the world. all bugs are shallow". but instead focused on providing a service based on data such as the links Web page authors make between sites. and planned to populate that webtop with information updates and applets pushed to the webtop by information providers who would purchase Netscape servers. They associated Web 1.0 Platform". O'Reilly and Battelle contrasted Web 2. videos.0 with the business models of Netscape and the Encyclopædia Britannica Online. the term Web 2.0 with what they called "Web 1. In terms of the lay public.0 has found a place in the lexicon. Control over standards for displaying content and applications in the browser would. It's about the cosmic compendium of knowledge Wikipedia and the million-channel people's network YouTube and the online metropolis MySpace.0". Wikipedia relies on trust in anonymous users to constantly and quickly build content. in 2009 Global Language Monitor declared it to be the one-millionth English word.Web 2. Netscape promoted a "webtop" to replace the desktop. give Netscape the kind of market power enjoyed by Microsoft in the PC market. Web 2.[12] They argued that the activities of users generating content (in the form of ideas.

0 websites allow users to do more than just retrieve information. calls Web 2. can also be viewed as essential attributes of Web 2. user participation.0. The data fetched by an Ajax request is typically formatted in XML or JSON (JavaScript Object Notation) format. For example.0 site and exercise some control over that data. just as a user has to wait for a page to complete the reload. edit a Wikipedia article.0 applications. dynamic content. Edit box interface through which anyone could Technologies The client-side/web browser technologies used in Web 2. Mass Effect Wiki is an example of content generated by users working collaboratively.0 are: rich user experience.0 development are Asynchronous JavaScript and XML (Ajax). two widely used structured data formats. Bart Decrem.0".[3] Users can provide the data that is on a Web 2. a programmer can easily use them to transmit structured data in their web application.[19] the characteristics of Web 2. on the main page of that site.0. all through their browser. freedom[20] and collective intelligence[21] by way of user participation. Flex makes it easier for programmers to populate large data grids. Ajax programming uses JavaScript to upload and download new data from the web server without undergoing a full page reload. To allow users to continue to interact with the page. When this data is received via Ajax.0 180 Characteristics Web 2. as the sending of requests can complete quicker independent of blocking and queueing required to send data back to the client. Otherwise. Adobe Flex is another technology often used in Web 2. the JavaScript program then uses the Document Object Model (DOM) to dynamically update the web page based on the new data. using these techniques.0 offers all users the same freedom to contribute. By increasing what was already possible in "Web 1. a founder and former CEO of Flock. This also increases overall performance of the site. In short.[2] [3] The concept of Web-as-participation-platform captures many of these characteristics. such as openness. Web designers can make their pages function like desktop applications. sometimes called radical trust by the management of the website. charts.[18] This requires what is A list of ways that people can volunteer to improve Mass Effect Wiki.Web 2. MooTools. The Web 2. Google Docs uses this technique to create a Web based word processor. allowing for a rapid and interactive user experience.[22] . and JavaScript/Ajax frameworks such as Yahoo! UI Library. and other heavy user interactions. Adobe Flash and the Adobe Flex framework. According to Best. The impossibility of excluding group members who don’t contribute to the provision of goods from sharing profits gives rise to the possibility that rational members will prefer to withhold their contribution of effort and free-ride on the contribution of others. software and storage facilities. Dojo Toolkit. Compared to JavaScript libraries like jQuery. metadata.[3] [16] These sites may have an "Architecture of participation" that encourages users to add value to the application as they use it. it also opens the possibility for "spamming" and "trolling" by less rational users.0 the "participatory Web"[17] and regards the Web-as-information-source as Web 1. and jQuery. This has been called "Network as platform" computing. communications such as data requests going to the server are separated from data coming back to the page (asynchronously). the user would have to routinely wait for the data to come back before they can do anything else on that page. web standards and scalability. Further characteristics. Since both of these formats are natively understood by JavaScript. they provide the user with more user-interface. While this opens the possibility for rational debate and collaberation.

As a widely available plugin independent of W3C (World Wide Web Consortium.0 which defines how Web 2.0 tend to interact much more with the end user and making the end user an integral part. Web 2. sharing data between sites has become an essential capability.0 uses many of the same technologies as Web 1. To share its data with other sites. Many of them also come with customizable. RSS. In addition. • Service-oriented Architecture (SOA) . the governing body of web standards and protocols). Then. In the new "participatory web".0 sites where video media is seamlessly integrated with standard HTML. 181 Concepts Web 2. content syndication and the use of network protocols. displaying a data chart. these frameworks do not use technology any different from JavaScript. prefabricated 'widgets' that accomplish such common tasks as picking a date from a calendar.0 applications. or making a tabbed panel. a web site must be able to generate output in machine-readable formats such as XML.and server-side software. creation. This has allowed for the creation of Web 2.0 is its ability to play audio and video files.0 because it provides rich user experience and works with any browser whether it is Firefox.0". Perl. Web 2.0 movement.0 websites include the following features and techniques: Andrew McAfee used the acronym SLATES to refer to them:[23] Search Finding information through keyword search. New languages such as PHP. In addition to Flash and Ajax. the language used should be iterative meaning that it will help easy and fast the addition and deployment of features. and dissemination capabilities that were not possible in the environment now known as "Web 1. JSP and ASP are used by developers to dynamically output data using information from files and databases. Standards-oriented web browsers may use plug-ins and software extensions to handle the content and the user interactions. a language with very good web services support should be used to build Web 2. however. it ultimately leads to data that is both easier to find and more thoroughly categorized. As such. Links . Web 2. In the early days of the Internet. there was little need for different websites to communicate with each other and share data. What has begun to change in Web 2. On the server side. When a site's data is available in one of these formats. Internet Explorer or another popular browser. Ajax. the language used to construct web pages.0 applications expose its functionality so that other applications can leverage and integrate the functionality providing a set of much richer applications (Examples are: Feeds. are compiled and displayed as Flash within the browser.Web 2. and JSON.It is a key piece in Web 2. Flash is capable of doing many things which were not possible pre HTML 5. JavaScript/Ajax frameworks have recently become a very popular means of creating Web 2. Some buzz words related to RIA are AJAX and Flash. a hallmark of the philosophy behind the Web 2. and the DOM. Web 2. Ruby. What frameworks do is smooth over inconsistencies between web browsers and extend the functionality available to developers. At their core.0 can be described in 3 parts which are as follows: • Rich Internet Application (RIA) .It defines the experience brought from desktop to browser whether it is from a graphical point of view or usability point of view. linking the two together. Web Services. the most commonly used in Web 2. ColdFusion.0 sites. RSS. standards. Python. another website can use it to integrate a portion of that site's functionality into itself.0.0 is the way this data is formatted. In brief.0 Applications programmed in Flex. Mash-ups) • Social Web — It defines how Web 2. Of Flash's many capabilities.0 sites provide users with information storage. AJAX is a key technology used to build Web 2.0 draws together the capabilities of client. When this design pattern is implemented.

0. which is a fundamental shift in the way people communicate. In this way. The report also makes many sensible recommendations around starting small with pilot projects and measuring results. the long tail of enterprise IT demand.0 report from O'Reilly is quite effective and diligent in interweaving the story of Web 2.0. It includes discussions of self-service IT. Travel 2.0 design patterns and business models.0 with the specific aspects of Enterprise 2. Collections of tags created by many users within a single system may be referred to as "folksonomies" (i.0 means harnessing this type of .0 era in the enterprise.[25] including Library 2.[32] and even Porn 2. the end user is not only a user of the application but also a participant by: Podcasting Blogging Tagging Contributing to RSS Social bookmarking Social networking The popularity of the term Web 2.0.0 technologies as the source of the new version in their respective disciplines and areas. ActiveX.0. without dependence on pre-made categories. it does not contradict all of the higher level Web 2. As such.[28] Classroom 2. etc.[33] Many of these 2. Government 2. and social networking technologies. A reader of a blog or a wiki is provided with tools to add a comment or even. usually one-word descriptions — to facilitate searching. In wikis.short. Windows Media. Web 2.0 Connects information together into a meaningful information ecosystem using the model of the Web.0s refer to Web 2.0.[29] Publishing 2.0. These include software like Adobe Reader.0. This is what we call the Read/Write web. In blogs.0. Adobe Flash player. Signals The use of syndication technology such as RSS to notify users of content changes.0.Web 2. along with the increasing use of blogs. PR 2.[26] Social Work 2. and many other consequences of the Web 2. Tags Categorization of content by users adding "tags" . in the case of the wiki. Quicktime. users may extend. Talis believes that Library 2. The social web consists of a number of online tools and platforms where people share their perspectives.0s. a new Web 2. undo and redo each other's work. thoughts and experiences. Paul Miller argues Blogs. in the Talis white paper "Library 2.0 applications tend to interact much more with the end user.[31] Telco 2. opinions. folk taxonomies).0.0.0.[30] Medicine 2.0. Authoring The ability to create and update content leads to the collaborative work of many rather than just a few web authors.0: The Challenge of Disruptive Innovation". While SLATES forms the basic framework of Enterprise 2. and provides low-barrier social tools. Oracle Java. For example.. Microsoft Silverlight. among a fairly long list.0 is the social Web. to edit the content. wikis.[27] Enterprise 2.[24] 182 Usage A third important part of Web 2. wikis and RSS are often held up as exemplary manifestations of Web 2.0. posts and the comments of individuals build up over time. Extensions Software that makes the Web an application platform as well as a document server. has led many in academia and business to coin a flurry of 2.0.e.

[40] According to Google Timeline.0 technologies and the culture of participation that they engender to the field of library science. company employees have created wikis—Web sites that allow users to add.0 tools to collaborate with consumers on product development. some use Web 2.0 tools to improve collaboration with both its business partners and consumers. while some marketing managers might use this promising technology to "end-run traditionally unresponsive I.0 marketing strategies to compete with larger companies.0 to establish and maintain relationships through social networks. companies use Twitter to offer customers coupons and discounts for products and services. and banks are beginning to use these sites proactively to spread their messages.[37] Mainstream media usage of web 2. Networks such as Twitter.[39] Small businesses have become more competitive by using Web 2. The meaning of web 2. Yelp and Facebook are now becoming common elements of multichannel and customer loyalty strategies. and questions about privacy. 2007 and 2008. Social networks have become more intuitive and user friendly to provide information that is easily reached by the end user. A growing number of marketers are using Web 2. PC Magazine and Business Week—with links to popular new web sites and services. and consumers have added significant contributions. Furthermore.0 offers financial institutions abundant opportunities to engage with customers. Shane Kite describes how Citigroup's Global Transaction Services unit monitors social media outlets to address customer issues and improve products. delete and edit content—to list answers to frequently asked questions about each product. department[s].[38] Web 2.0 is increasing.0 offers an opportunity to engage consumers.0 is role dependent. the FI uses Twitter to release "breaking news" and upcoming events.T. Miller links Web 2. For example. the conflicts between ideas entrenched in informal on-line communities and educational establishments' views on the production and authentication of 'formal' knowledge. McDonalds noted.[34] Here.0 lure is to make sure consumers can use the online community to network among themselves on topics of their own choosing. such as including contributions from partner libraries as well as adding rich enhancements.0".Web 2. such as book jackets or movie files.[36] Marketing For marketers. Web 2. Another marketing Web 2."[35] There is a debate over the use of Web 2. supporting his claim that there is now a "Library 2. For example.0 technologies in mainstream education. Many of the other proponents of new 2. Its average use is continuously declining by 2–4% per quarter since April 2008.0 participation so that libraries can benefit from increasingly rich collaborative cataloguing efforts.0 was discussed and indexed most frequently in 2005. to records from publishers and others. service enhancement and promotion. as Dennis D. Issues under consideration include the understanding of students' different learning modes. Companies can use Web 2. is critical to achieving the threshold for mass adoption of those services. plagiarism. In a recent article for Bank Technology News. 183 . Among other things.0s mentioned here use similar methods. and YouTube to disseminate videos that feature executives speaking about market news. As new businesses grow and develop. shared authorship and the ownership of knowledge and information produced and/or published on line. new technology is used to decrease the gap between businesses and customers. Saturating media hubs—like New York Times. the term Web 2.

also known as web syndication). They mimic the user experience of desktop operating-systems. but standard APIs (for example. for posting to a blog or notifying a blog update) have also come into use. has allowed users to write reviews and consumer guides since its launch in 1995. Writely. Observers have started to refer to these technologies as web feeds. techniques such as AJAX do not replace underlying protocols like HTTP. such as word processing. and slide-show presentation.0 had already been featured in implementations on networked systems well before the term "Web 2. for $45 million. In 2005. should be self describing once an entry URI is known.com. these operating systems do not directly control the hardware on the client's computer.0 often uses machine-based interactions such as REST and SOAP. Numerous web-based application services appeared during the dot-com bubble of 1997–2001 and then vanished. but merely continues to use so-called "Web 1. all of them XML-based formats. In 2006 Google. a browser plugin.Web 2.com.0 applications that have many of the characteristics of desktop applications and are typically delivered via a browser.[43] Although coined as such. in a form of self-publishing. REST APIs. having failed to gain a critical mass of customers. Criticism Critics of the term claim that "Web 2. or a separate desktop application). Syndication uses standardized protocols to permit end-users to make use of a site's data in another context (such as another website. Second. acquired one of the best-known sites of this broad class. for instance. First. Several browser-based "operating systems" have emerged.0 feature. Amazon also opened its API to outside developers in 2002.0" does not represent a new version of the World Wide Web at all.0" technologies and concepts. Web APIs Web 2. and Atom. RDF (as in RSS 1. However. Protocols which permit syndication include RSS (really simple syndication. Distribution of Media XML and RSS Many regard syndication of site content as a Web 2. many of these services function less like a traditional operating system and more as an application platform.[45] Previous developments also came from research in computer-supported collaborative learning and computer-supported .[44] Internet applications Rich Internet Applications (RIAs) are web 2. Most communications through APIs involve XML or JSON payloads. Web Services Description Language (WSDL) is the standard way of publishing a SOAP API and there are a range of web service specifications. Specialized protocols such as FOAF and XFN (both for social networking) extend the functionality of sites or permit end-users to interact without centralized websites.0" emerged. the spreadsheet. EMML.[41] WYSIWYG wiki and blogging sites replicate many features of PC authoring applications. Intranets. Amazon. but add an additional layer of abstraction on top of them. is an XML markup language for creating enterprise mashups. WebEx acquired one of the better-known of these. or Enterprise Mashup Markup Language by the Open Mashup Alliance. and are able to run within any modern browser. including EyeOS[42] and YouOS. many of the ideas of Web 2. Inc.1). through their use of self-descriptive messages and hypermedia as the engine of application state.0 184 Web-based applications and desktops Ajax has prompted the development of websites that mimic desktop applications. Servers often expose proprietary APIs (Application Programming Interfaces). offering features and applications similar to a PC environment.

0 had excited only 53. For example. The Economist has dubbed the mid.[46] Venture capitalist Josh Kopelman noted that Web 2.0 has created a cult of digital narcissism and amateurism.0 companies attempt to develop the same product with a lack of business models.[50] In terms of Web 2. For example. 2006. critics such as Andrew Keen argue that Web 2.If Web 2.[4] Tim Berners-Lee described the term "Web 2. argues that the core assumption of Web 2.[52] 185 Trademark In November 2004.[53] On the basis of this application. Sunday Times reviewer John Flintoff has characterized Web 2. fomer president of the American Library Association has been vocal about his opposition to Web 2. Cult of the Amateur.0". too few users to make them an economically viable target for consumer applications..Web 2.to late-2000s focus on Web companies "Bubble 2. unreadable poems.0. 2007. that all opinions and user-generated content are equally valuable and relevant. he thinks it is now dead as a rallying concept. biases or possible hidden agendas. virtues often absent in the manuscript age that preceded print"..0 as "creating an endless digital forest of mediocrity: uninformed political commentary. But perhaps the most common criticism is that the term is unclear or simply a buzzword. Keen's 2007 book. Additionally.0's social impact.0. unseemly home videos. which would confer unambiguous status in Ireland) was refused [56] on May 23. But that was what the Web was supposed to be all along. essays and novels". .0 due to the lack of expertise that it outwardly claim though he believes that there is some hope for the future as "The task before us is to extend into the digital world the virtues of authenticity.0" for live events. is misguided.[53] The European Union application (application number 004972212. CMP Media sent a cease-and-desist demand to the Irish non-profit organization IT@Cork on May 24. suggesting that too many Web 2. regardless of their particular talents.[47] Although Bruce Sterling reports he's a fan of Web 2."[4] Other critics labeled Web 2.[54] but retracted it two days later. 2006. half truths and misunderstandings".0" as a "piece of jargon": "Nobody really knows what it means. embarrassingly amateurish music.0 cooperative work and from established products like Lotus Notes and Lotus Domino. in a podcast interview.651 people (the number of subscribers at that time to TechCrunch.[55] The "WEB 2. 2006. all phenomena which precede Web 2.[51] Michael Gorman. which undermines the notion of expertise by allowing anybody.0 "a second bubble" (referring to the Dot-com bubble of circa 1995–2001). expertise. and was registered on June 27. CMP Media applied to the USPTO for a service mark on the use of the term "WEB 2. anywhere to share and place undue value upon their own opinions about any subject and post any kind of content. and also asserted that Wikipedia is full of "mistakes.0 startups and technology news).[48] Critics have cited the language used to describe the hype cycle of Web 2. a Weblog covering Web 2.0[49] as an example of Techno-utopianist rhetoric. then that is people to people. and scholarly apparatus that have evolved over the 500 years of print. credentials.0 for you is blogs and wikis.0. knowledge.0" service mark registration passed final PTO Examining Attorney review on May 10.

BBC News.mindplex. perhaps unlikely to tip into broad social utility until after 2020.0 as the return of experts and authorities to the Web. 2003. . html). D.[58] Andrew Keen.0 as the first-generation Metaverse (convergence of the virtual and physical world). and your car rental. html).0 will be a "Totally Integrated World" . . T. Jrobb. [11] "John Robb's Weblog" (http:/ / jrobb. Focusing on the computer elements. co. a time when "the internet swallows the television. driven by broad collective use of conversational interfaces.[59] CNN Money's Jessi Hempel expects Web 3.com (http:/ / www. augmented reality. pdf) (pdf).0's participatory technologies and social networks (Facebook. [5] "Berners-Lee on the read/write web" (http:/ / news. com/ fragmented_future. and mobile devices.[65] Rather than having search engines gear towards your keywords. October 5. Futurist John Smart. Blog. Web 3. stm). Smart suggests Web 3. com/ developerworks/ podcast/ dwi/ cm-int082206txt. com/ pub/ a/ oreilly/ tim/ news/ 2005/ 09/ 30/ what-is-web-20. and jargon. [13] O’Reilly.0?: Darcy DiNucci (http:/ / www. San Francisco. With Web 3. 3D simulations. tothepoint. in the keynote "A Brave New World Of Web 3." [3] Tim O'Reilly (2005-09-30).0 to emerge from new and innovative Web 2.0" (http:/ / www. CIO. . industry-specific incremental process for years to come.) into 3D space. Retrieved 2006-08-02. your hotel reservations. "Fragmented Future" (http:/ / www. Retrieved 2011-02-06.) and augmented reality (Layar. Blog. Keywords will be searched based on your culture. lead author of the Metaverse Roadmap[61] echoes Sharma's perspective. com/ who-coined-web-20-darcy-dinucci/ ) [8] Idehen.Web 2. com/ blog/ ~kidehen/ index. a web development layer that includes TV-quality open video.[64] David Siegel's perspective in Pull: The Power of the Semantic Web. Retrieved 2011-02-06. defining Web 3. and John Battelle. etc. Kingsley. 2006-07-28.0 will allow the user to sit back and let the Internet do all of the work for them. [6] DiNucci. December 15. author of The Cult of the Amateur. an organization strategist.0 to be the Semantic Web and in particular. RSS: INJAN (It's not just about news).0 Definitions of Web 3.[66] For example. region.0 services with a profitable business model.0 is where "the computer is generating new information".com (http:/ / www. Of all its metaverse-like developments. when going on a vacation you have to do separate searches for your airline ticket. com/ web-20-services/ ). etc. vspx?id=373) [10] Knorr. tablets. OpenLinksW. html). . Blog Data Space. . he points to Bertelsmann's deal with the German Wikipedia to produce an edited print version of that encyclopedia. [7] Carlos Ruiz: Who coined Web 2. Blog Data Space.0' in the name of the Web 2.0 Services" (http:/ / www. com/ web20. 2004. and sensors. "What Is Web 2. [12] O'Reilly. is consonant with this. California. [2] Paul Graham (November 2005). openlinksw. 2009. 2003. "I first heard the phrase 'Web 2. considers the Semantic Web an "unrealisable abstraction" and sees Web 3. cole20. rather than humans.0 186 Web 3. machine-constructed semantic tags and algorithms. Retrieved 2007-02-07.0" proposes that Web 3. mindplex.0" (http:/ / www. org/ 2003/ 08/ 16. bbc. com/ weblog/ kidehen@openlinksw.. human-constructed semantic standards. the search engines will gear towards the user. paulgraham. September 25.0's most defining characteristic will be the mass diffusion of NTSC-or-better quality open video [62] to TVs. openlinksw.cradle-to-grave experience of being always plugged onto the net. Eric. Kingsley. Conrad Wolfram has argued that Web 3.0's early geosocial (Foursquare. In . 2005. com's BLOG [127]/ 241) [9] Idehen. The year of Web services. According to some Internet experts Web 3. Jeff Bezos Comments about Web Services. Tim. "Web 2. Some[57] believe its most important features are the Semantic Web and personalization. etc. html). August 21 OpenLinksW. 2003. uk/ 2/ hi/ technology/ 4132752.[60] Others still such as Manoj Sharma."[63] Smart considers Web 4.0 conference in 2004. . [4] "DeveloperWorks Interviews: Tim Berners-Lee" (http:/ / www.org. O'Reilly Network.) webs are an extension of Web 2. techpluto. ibm. . proposing that the growth of human-constructed semantic standards and data will be a slow. wireless. Retrieved 2006-08-06. Opening Welcome: State of the Internet Industry. .0 you will be able to do all of this in one simple search. 2005-08-09. laptops. The search engine will present the results in a comparative and easily navigated way to the user.[67] References [1] "Core Characteristics of Web 2. and pervasive broadband. the rise of statistical.0 vary greatly. For example. perhaps circa 2020. oreillynet. com/ dataspace/ kidehen@openlinksw. Print 53 (4): 32. (1999).

ca (Canada). Inc.businessweek.20061225. "What is Web 2. Sharon. Retrieved 2008-04-04. . bbc. [20] Greenmeier. Publishing2. "Mainstream Media Usage of Web 2. [21] O’Reilly. wsj2. and the Free-Rider Problem". . No. [17] Bart Decrem (2006-06-13). com/ web-2-0-becoming-an-outdated-term/ ). DTL).com" (http:/ / www. time. 47. [41] "Google buys Web word-processing technology" (http:/ / www. [36] Anderson.. . technologies and implications for education" (http:/ / citeseerx. "Introducing Flock Beta 1" (http:/ / www. Some Words Of Warning – Web 2. Enterprise 2.0" (http:/ / www. com/ ).BBC. pdf& ei=qTUWSsWsH5SJtgeAlNTiDA& usg=AFQjCNER9YGaOBSyJFzz4lQ_GszwcQVqlw& sig2=_TunJ0srmZ8pio8Qzkzq-Q) [27] Singer. [24] Web 2.jsessionid=EWRPGLVJ53OW2QSNDLPCKHSCJUNN2JVN?articleID=199702353& _requestid=494050). Massachusetts. Person of the Year: You. [43] "Tech Beat Hey YouOS! – BusinessWeek" (http:/ / www. 30. 84. com/ the_state_of_web_20. html). I. html). (2009). com/ articles/ 2009/ 11/ 16/ javascript-jquery-versus-actionscript-flex-take-1/ ) [23] McAfee. 187 . .pcworld.0 Journal" (http:/ / web2.0 Services is Increasing" (http:/ / www. html). No. 1335–1360 [19] Best.2005 [22] Marak Squires dot com : JavaScript/jQuery versus Actionscript/Flex : Take 1 (http:/ / maraksquires. zdnet. classroom20. "Amid The Rush To Web 2. Government 2. (http:/ / www. (2006). [18] Gerald Marwell and Ruth E. p. 3. What is Web 2.1/ article.com (http:/ / www.A. New Audiences 1st ed.: Rowman & Littlefield Publishers.0 [32] Eggers. talis. Sergey (2009). IT Business. The Wall Street Journal. D. . com/ article/ SB122884677205091919. Lanham MD. oreillynet. 9995& rep=rep1& type=pdf). Time. p. Ames: "Experiments on the Provision of Public Goods. MIT Sloan Management review.. I second that emotion. Web 2. 2005. 2005.0 definition updated and Enterprise 2.A.0" (http:/ / publishing2. . com/ newsfeed/ article/ Banks_use_Web_2_0_to_increase_customer_retention-800226524.com. 6 (May.0: Using Technology to Improve Education. sfgate. com/ pub/ wlg/ 1707?wlg=yes). edu/ viewdoc/ download?doi=10. (2005). manhattan-institute.. com/ node/ 4500). NEWS. us. 1. com/ archives/ mainstream_media_web20. news.0" | Web 2. com/ Hinchcliffe/ ?p=71) [25] Schick.sys-con. [26] Miller. R. businessweek. and Enhance Democracy (http:/ / www. ist. com/ us/ catalog/ general/ subject/ SocialWork/ ~~/ dmlldz11c2EmY2k9OTc4MDE5NTM2OTM3Mw==).0 Next Big Thing or Next Big Internet Bubble? Lecture Web Information Systems. U. Retrieved 2006-05-27. 2010. [34] Miller 10–11 [35] "i-Technology Viewpoint: It's Time to Take the Quotation Marks Off "Web 2. Techni sche Universiteit Eindhoven.0. New Tools. Richard (2007). Retrieved 2007-12-12. com/ time/ covers/ 0.S.com. [42] "Can eyeOS Succeed Where Desktop. www. com/ node/ 207411). [45] Tim O'Reilly (2002-06-18).news. oup.00. [28] Breakenridge. New York. 2008. pntmarketingservices. Retrieved 2011-02-06. informationweek.: Progressive Advertiser.com. U. Retrieved 2007-01-13.com. Scott.S. .. com/ resources/ documents/ 447_Library_2_prf1. Paul (2007). FT Press. Design Patterns and Business Models for the Next Generation of Software. "Amazon Web Services API" (http:/ / www. co. pcworld. html). [37] Parise. Web Services Journal. Salvatore (2008). com/ the_thread/ techbeat/ archives/ 2006/ 03/ hey_youos. JISC Technology and Standards Watch. 108. Retrieved 2006-08-06. 0/ ). In A. . A. Retrieved 2007-12-12.com. . San Francisco Chronicle.16641. [29] "Classroom 2.0 – InformationWeek" (http:/ / www.0. www.Web 2. uk/ 1/ hi/ world/ americas/ 8092549. psu. pp. Web 2. Retrieved 2011-02-06.0 to increase customer retention" (http:/ / www. .co. htm).uk (http:/ / news.com (http:/ / www.. Boston.com. PR 2. Read Write Web. Roberts (Ed).0: The Dawn of Emergent Collaboration. com/ 2100-1032_3-6048136. The Role and Regulations for Technology in Social Work Practice and E-Therapy: Social Work 2. Library 2. The American Journal of Sociology. techcrunch.0" (http:/ / web2. jhtml. . 1. com/ cgi-bin/ article. flock.0 [14] Grossman. com/ ). sys-con.S. "Publishing 2. com/ url?sa=t& source=web& ct=res& cd=1& url=http:/ / www. ISBN 978-0195369373. cgi?f=/ g/ a/ 2010/ 10/ 25/ prwebprweb4693214. Lev. U. Resources.informationweek. [39] "Banks use Web 2. Larry and Gaudin.0 emerges | ZDNet (http:/ / blogs. . com/ article/ id. Web2. [44] "PC World — WebEx Snaps Up Intranets. html). . . Interest. . P. . php). [40] "Small Businesses Need Innovation — New Company May Have Their Solution" (http:/ / www. [33] Rusak. 21–28. [31] Medicine 2. com/ news/ management/ showArticle. .com. Vol. www. Reduce Gridlock. "The Secrets of Marketing in a Web 2. Retrieved 2007-12-12.0? Ideas. [38] MacManus.0: The Challenge of Disruptive Innovation.0. S. "The State of Web 2.0 Becoming An Outdated Term (http:/ / www. D. stm) [16] Dion Hinchcliffe (2006-04-02). Jonathan B. google. 2010.: Oxford University Press. Retrieved 2007-12-12. 2006. T. org/ government2. www. progressiveadvertiser. readwriteweb.techcrunch. 1979). wsj. PNT Marketing Services.. Vol. html) [15] "'Millionth English Word' declared". .0: New Media.com Failed?" (http:/ / www. Cut Red Tape. December 25.A. 2006.. Retrieved 2010-09-22 [30] Karp. com/ 2006/ 11/ 27/ eyeos-open-source-webos-for-the-masses/ ). Available at: Google. Flock official blog.122068-page. .0 World" (http:/ / online. O'Reilly Network. 2008. ISBN 978-0742541757. www. William D. Group Size.

"Web 2.com (http:/ / andrewkeen. [56] http:/ / oami.651" (http:/ / redeye. Retrieved 2011-02-06. howstuffworks. "LASTAMPA. "Critical Perspectives on Web 2. • MacManus. htm) [66] STI International (http:/ / www. • Graham Vickery. Part 1" (http:/ / www. jsp& idappli=004972212# [57] Agarwal. [55] Nathan Torkington (2006-05-26).Global Survey . Internet TV.0'" (http:/ / yro.php/fm/issue/view/263/showToc). "Web 3. . Redeye VC. Sacha Wunsch-Vincent: OECD.com/articles/ web_2_for_designers/).oecd. uic. UIC. uspto. 2010. labnol. org/ articles/ televisionwillberevolutionized. Labnol. "The Television Will Be Revolutionized: The iPad. ece). uk/ 621535/ q-a-conrad-wolfram-on-communicating-with-apps-in-web-3-0) IT PRO.00. [65] HowStuffWorks "Web 3. cnn.Web 2. .digital-web. Slashdot. 17 Mar 2010 [59] Keen." (http:/ / www.0 is so over. html) [60] Hempel.html).com (http://www. 2005-12-22.com/ Information_Technology/Applications/ How_businesses_are_using_Web_20_A_McKinsey_Global_Survey_1913?gp=1).0" (http:/ / www. typepad. [50] ""Critical Perspectives on Web 2. html) [64] "Smart. Richard. [62] http:/ / openvideoalliance.com (http:/ / money. com/ 2006/ 05/ 53651. "Web 1.0 for Designers". The Times (London). Digital-Web. Amit. org/ MetaverseRoadmapOverview. com/ archives/ 2006/ 05/ more_on_our_web_20_service_mar. cfm?articleID= 00048144-10D2-1C70-84A9809EC588EF21 188 External links • McKinsey & Company . 2003.en_2649_201185_39428648_1_1_1_1. O'Reilly Radar. oreilly. . britannica. John. [54] "O'Reilly and CMP Exercise Trademark on 'Web 2. "53. htm) [61] "Metaverse Roadmap Overview" (http:/ / www. fortune/ index. [48] "Bruce Sterling presenta il web 2. 2008.McKinseyQuarterly. JohnPaul (2007-06-03). Retrieved 2006-12-20. May 4.0.org (http:/ / www. Welcome to Web 3. lastampa. .edu (http:/ / www. Accelerationwatch. gov/ servlet/ tarr?regser=serial& entry=78322306). Special issue of First Monday.0". and Web 3. org) [67] http:/ / www. [47] Josh Kopelman (2006-05-11). europa. sti2. Retrieved 2006-06-01. How businesses are using Web 2. Special issue of First Monday. co. Andrew. [49] "Gartner 2006 Emerging Technologies Hype Cycle" (http:/ / www. html).0. . jsp?id=495475). "Participative Web and User-Created Content: Web 2. OECD. . Retrieved 2006-05-27. . accelerationwatch. The Economist. edu/ htbin/ cgiwrap/ bin/ ojs/ index. metaverseroadmap. Retrieved 2006-12-21. com/ lui. com/ web-302. Jessi. Digital Web Magazine. [51] Flintoff. 13(3). 2007 . html).0: The Sleep of Reason. 13(3).gov. it/ multimedia/ multimedia.0 as a service mark" (http:/ / radar. pl?sid=06/ 05/ 26/ 1238245). "Web 2. accelerating. org/ internet/ web-3-concepts-explained/ 8908/ ) [58] Conrad Wolfram on Communicating with apps in web 3.0" (http:/ / www. Wikis and Social Networking. . com/ the_great_seduction/ 2008/ 04/ web-10-web-20-w. Retrieved 2011-02-06. economist. co. asp?p=1& IDmsezione=29& IDalbum=8558& tipo=VIDEO#mpos). John. Porter. 2008-11-14. com/ it/ page.0 Basics" (http:/ / computer.0.edu (http://www. sciam. Tarr. slashdot. itpro.3343. com/ blogs/ 2007/ 06/ web-20-the-sleep-of-reason-part-i/ ). gartner.org/document/40/ 0. Michael.0". cfm?story_id=E1_QQNVDDS). 2005.edu/htbin/cgiwrap/bin/ojs/index. firstround." TypePad. com/ article. org/ about/ ?l=en [63] Smart. Retrieved 2011-02-06. .0 = Web 3.com (http://www.uspto.0 + Web 2."" (http:/ / www. "The Conversational Interface. . Retrieved 26th April 2011.com. "Web 2. . "Thinking is so over" (http:/ / technology.uic. CNN." CNN Money. pdf) (PDF). June 2008 • UIC.0 (http:/ / www.0.it". eu/ CTMOnline/ RequestManager/ en_Result?transition=ResultsDetailed& ntmark=& application=CTMOnline& bAdvanced=0& language=en& deno=& source=search_basic. com/ 2009/ 01/ 07/ technology/ hempel_threepointo. Joshua. com/ business/ displaystory.0 concepts explained in plain English". html). 2008.0. [53] "USPTO serial number 78322306" (http:/ / tarr.mckinseyquarterly. org/ article. [52] Gorman.org (http://www. "O'Reilly's coverage of Web 2. uk/ tol/ news/ tech_and_web/ personal_tech/ article1874668. php/ fm/ issue/ view/ 263/ showToc)". 2006-05-26. timesonline.0 [46] "Bubble 2.

• WYWO also features a call planning system named Make a Call. Twitter alerts. It is colloquially referred to as "WYWO" (pronounced Why-Woo). Capabilities • The "While You Were Out" application allows a user to capture and integrate messages from several sources in a single.While You Were Out (Cloud application) 189 While You Were Out (Cloud application) While You Were Out is an enterprise messaging and content management application.ciright. The screen looked and felt like the piece of paper that an executive was accustomed to. and tested over a 256 character based paging network. e-mails. telephone calls. Messages can be forwarded as voice-mails.htm) . History WYWO was originally developed in 1994 for the Zoomer. intuitive. faxes. a PDA released by Palm Inc. • Users can attach files that may be relevant to that particular phone call. or played back through text-to-speech technology. and Facebook updates. which are then automatically connected at the scheduled time. "While You Were Out" was specified. (http:/ / www.com (http://www. text and picture messages. Apple Changes the World. and can also view incoming faxes as attached PDFs. and familiar interface. This feature enables a user to plan telephone calls. It used a user-friendly design that foreshadowed the advent of graphically rich applications like those that have been developed for the Apple iPhone. designed. that allows an executive to receive his messages on a digital tablet device like the iPad. com/ reviews/ apple_iphone. organized. wireless technology. While You Were Out has matured through mobile device platforms.[1] Originally. html) While You Were Out landing page External links • MyCiright. References [1] The Apple iPhone. coded. e-mails. Again. and the worldwide adoption of the internet. pencomputing.com/myciright/mac. and Casio. faxes.

calendar appointments.4. provides users with a free mobile phone back-up solution by wirelessly synchronizing contacts. photos. 2010. Windows Live Calendar. and Windows Live SkyDrive. The service.1208) / October 21. live. Windows Phone Live also includes the Find My Phone service which enables a set of features for dealing with a lost Windows Phone 7 device.Windows Phone Live 190 Windows Phone Live Windows Phone Live Windows Phone Live online portal Developer(s) Initial release Stable release Platform Website Microsoft October 21. 2010 Wave 4 (Build 15. 2010 Windows Phone 7 http:/ / windowsphone.[1] Features Windows Phone Live offers the following features: . released in conjunction with the launch of Windows Phone 7 on October 21. com Windows Phone Live is a free online companion service for Windows Phone 7 mobile devices from Microsoft. Users can access and manage their information stored on their Windows Phone 7 devices via a password protected online portal using their Windows Live ID. and OneNote notebooks with a various tightly-integrated Windows Live services including Windows Live Contacts.

Allows users to remotely lock a device and set a personal PIN from the Find My Phone portal. Users can also enter a "please return" message to be displayed on the locked screen. Users can also choose to share and collaboratively work on the notebooks with their contacts. aspx) External links • Windows Phone Live (http://windowsphone. and application data.com) . Calendar Automatic synchronization of calendar appointments with Windows Live Hotmail Calendar. In addition.Windows Phone Live 191 Feature Description Contacts Automatic synchronization of all contacts on the phone book with Windows Live Contacts. based on Windows Live SkyDrive. Remotely rings the phone loudly for 60 seconds even if it is set to silent or vibrate mode. References [1] Windows Phone 7 – Getting Connected (http:/ / windowsteamblog. the Find My Phone section offers the following features: Feature Description Map It Ring It Lock It Erase It Presents the phone's current location on a map using either the phone's current GPS location data. com/ windows_phone/ b/ windowsphone/ archive/ 2010/ 07/ 13/ windows-phone-7-getting-connected. Automatic synchronization and backup of all OneNote notebooks with Windows Live Office.live. Photos Notes Games Automatic synchronization and backup of all photos taken on the mobile phone onto a dedicated folder on Windows Live Photos. applications. including contacts added from other connected services such as Facebook. Users can also choose to share the SkyDrive mobile photos folder with their contacts. avatar and gamerscores (achievement points). The function will erase all personal data including all contacts. or via the triangulation of mobile network towers. LinkedIn and MySpace. based on Office Web Apps on Windows Live SkyDrive. Allow users to view their Xbox Live gamertag. e-mails. Remotely erases the phone and resets it to factory default settings.

It is one of the largest digital publishing companies and over the past 4 years has become the market leader in United Kingdom.Yudu Media 192 Yudu Media YUDU Type Founded Founder(s) Private London. (Director & VP of Sales) Robert Elding (Marketing Director) Tom Stone (Development Manager) [2] YUDU for iPad [3] YUDU Library [4] YUDU Mailing [5] YUDU Plus [6] YUDU Pro [7] YUDU SmartADS [8] YUDU SmartCAT [9] YUDU Store Electronic publishing.[11] The company was first launched under the name Digital Alternatives Ltd[12] in early 1997. 2002.com attracted at least 367. United Kingdom Area served Key people Worldwide Richard Stephenson (Co-founder). The company's best-known products include YUDU Library & YUDU Pro. In April. iPad & iPhone.000 sites worldwide [14] [15] and amongst the top 1.com [10] Products Services Website YUDU (YUDU Media LLC) is a multinational private company headquartered in London. United Kingdom that develops & supports the YUDU Self Publishing platform for computer.467 visitors annually by 2010.[13] YUDU. Its most profitable product is YUDU Pro. Bespoke Development Yudu.com ranks amongst the top 10.(Chairman) & (CEO) Les Csonge (Co-Founder). Self publishing.[15] . the company was relaunched as YUDU Media. United Kingdom (April 2. According to Web traffic analysis companies the domain yudu.000 in United Kingdom. 2002) Richard Stephenson Les Csonge [1] Headquarters London.

[25] . London9. which took place in London on April 29. YUDU demonstrated its cross platform solution for iPad & iPod at the Periodical Publishers Association's (PPA) Annual Conference. which can be completed and e-mailed to the retailer from inside the catalogue. The library hosts editions which are made using the yudu platform and hosted on yudu servers. ECMOD. Video.[19] YUDU Library A free library which allows readers to organize their favourite magazines or editions. YUDU Mailing The service allows yudu media clients to distribute their editions via emails to users who have opted to receive the edition or have subscribed to an edition/magazine. The solution links product codes. descriptions and prices in real time ensuring that eCommerce sites and online catalogues are fully integrated and display the same data at all.[24] The systems also lets marketers display different prices to different customers. on October 7. which activates in-text advertising throughout a digital edition. YUDU Pro YUDU Pro is the paid for service provided by yudu media which offers all the features such as addition of Audio. Android. London. YUDU Free YUDU publishing platform is the free publishing offering from yudu media which is supported by advertising. which integrates with the retailer's e-commerce website at checkout stage. on December 1.Yudu Media 193 Products and services Current Products YUDU for iPad & iPod YUDU became the first digital publisher to provide a self publishing solution for iPad & iPod. 2010. sell publications and no advertising.[16] [17] [18] YUDU media also announced to support Barnes & Noble Nook. Amazon Kindle and others eReader devices. 2009 in Olympia. and a shopping cart. The service was launched at Online Information 2009 exhibition. the feature being of particular benefit for price promotions and discount codes. 2009 at Earls Court. Flash.[20] [21] The service also has an option to include SmartWORDS. Sony eReader.[22] YUDU SmartCAT YUDU SmartCAT was launched at the UK's leading catalogue trade exhibition. YUDU SmartADS The product was created with the assistance of Google and DoubleClick and is the first solution in the world to enable automated ad streaming into digital editions using flash in flash technology and full integration with ad serving engines.[23] The system include's direct transfer to the e-commerce website when clicking on e-catalogue product codes and images. YUDU Plus YUDU Plus is a trimmed down version of YUDU Pro which works on a yearly subscription model. a digital order form.

com .com" (http:/ / siteanalytics. realwire. com/ story/ 2009093001413200001. php). yudu.[27] 194 YUDU Digital Library YUDU. com/ yudu. com/ siteinfo/ yudu. . [24] "Yudu Smartcat keeps e-catalogues up-to-date" (http:/ / www. co.com" (http:/ / www. . bloomberg. com/ apps/ news?pid=conewsstory& tkr=BKS:US& sid=asHAQbgoyhoM). com/ yudumailing. Compete. [9] "YUDU Store" (http:/ / www. php?relid=55926). . com/ info/ yudu_plus). [6] "Online publishing is made better with keyword searches. audio. com/ ipad-solution. yudu. journalism. . [23] "YUDU Media launch YUDU SmartCAT" (http:/ / 2009. Retrieved 2010-05-13. html). . asp?ReleaseID=14435). uk/ 2/ articles/ 535611. [27] "Yudu to launch online shop for magazine e-editions" (http:/ / www. [4] "Professional Publishing & Mailing" (http:/ / pro. [13] "Snapshot of yudu. com/ ). YUDU's free digital publishing platform allows users to publish contents and store in the YUDU library. yudu. com/ yudu. . com/ release_detail. we/ topstory. eBooks & Publications Free" (http:/ / www. . [21] "Google & Doubleclick helps YUDU launch SmartADS" (http:/ / whatsnewinpublishing. . . [22] "Google helps YUDU launch SmartADS & SmartWORDS" (http:/ / www. . Retrieved 2010-05-13. compete. html). [8] "YUDU SmartCAT" (http:/ / pro. sourcewire. the-digital-reader. co. [14] "Snapshot of yudu. php). http:/ / web. uk/ press_exbtr_item. com/ news/ yud/ yud118. or sell it through YUDU by upgrading its YUDU account.com" (http:/ / siteanalytics. Compete. com/ smartcat.YUDU Media launch YUDU SmartCAT" (http:/ / newsblaze. compete.com. yudu. . marketingservicestalk. [19] "Sourcewire. [10] http:/ / www. php). Authors can choose to make publications private or public to other users. org/ web/ */ yudu. uk/ content/ google-helps-yudu-launch-smartads-bringing-revenue-digital-magazines). net/ ). com/ siteinfo/ yudu. html). com/ [12] "Digital Alternatives Ltd" (http:/ / digital-alternatives. com/ pro. photos and share user bookmarks. . alexa. com/ [11] http:/ / www. [7] "YUDU SmartADS" (http:/ / pro. Document Formats YUDU publish document. com). yudu.com . [17] "YUDU Media launches cross-platform publishing solution" (http:/ / www.com. co. com/ smartads. uk/ ?p=87).Customers now able to create their own cross-platform publications" (http:/ / www. [20] "Google helps YUDU launch SmartADS" (http:/ / www. .com is a collaborated digital library offering a collection of digital magazines. bloomberg. [2] "YUDU for iPad & iPhone" (http:/ / pro. . . online-information. . yudu. Users can browse through contents across the platform and save desired contents into their personalized YUDU library. co. alexa. yudu. Microsoft Office and Open Office formats Audio: mp3 formats Photos: jpg and png formats Bookmarks References [1] . with 75 per cent of revenue from direct sales from the site going to the magazine and 25 per cent to Yudu. Alexa. . com. [26] "YUDU Media Launches First Self-Publishing Solution Mobile and eReader Platforms" (http:/ / www. 2009 which allows publishers to host their publications online and drive secure subscription traffic to each title. com/ ?metric=uv).[26] The site offers a revenue sharing arrangement for publishers. [16] "YUDU Media Launches First Self-Publishing Solution for Mobile and eReader Platforms" (http:/ / www. [25] "Newsblaze. . . yudu. . publishnowmagazine. com/ releases/ rel_display. com/ 2010/ 04/ 29/ yudu-media-launches-cross-platform-publishing-solution/ ). [3] "Read Magazines. php). following are the document formats it supports: • • • • Documents: pdf. php). com/ explore). com/ news/ yud/ yud122. . . [18] "Yudu Media platform enhances digital publishing" (http:/ / www. archive.com.Yudu Media YUDU Store YUDU Media launched YUDU Store on September 1. . . Retrieved 2010-05-13. digital rights management" (http:/ / pro. com/ apps/ news?pid=conewsstory& tkr=BKS:US& sid=asHAQbgoyhoM). html?press_id=148680). yudu. [5] "Get More with YUDU Plus" (http:/ / www. catalogues and eBooks. com/ store/ professional). [15] "Snapshot of yudu. brochures. . php). marketingservicestalk.

[6] Zoho applications are an example of Software As A Service (SaaS) or Cloud Computing applications. com The Zoho Office Suite is a Web-based online office suite containing word processing. databases.com) Zoho Office Suite Zoho Office Suite Developer(s) ZOHO Corp.[3] [4] [5] It was launched in 2005 with a web-based word processor. such as spreadsheets and presentations. a US-based[1] [2] company.yudu.Yudu Media 195 External links • Official website (http://http://www. spreadsheets. The user accesses the utilities via a web browser. . invoicing and other applications developed by ZOHO Corporation (formally AdventNet Inc. Operating system Any (Web-based application) Type License Website Online office suite Proprietary http:/ / www. customer relationship management (CRM).). were incorporated later into Zoho. zoho. project management. wikis. Additional products. whereby software utilities are hosted on remote servers rather than on personal computers. Zoho applications are free to use at the entry-level and require a fee for more extensive or professional use. presentations. note-taking.

share supporting files—standard features in a project management package. Show. OpenDocument text (ODT). The program originally relied on polling every 8 seconds. JPEG. but the latest version Zoho Writer on Firefox uses real time notification from Zoho Chat.net and Facebook. It has a plugin to integrate with Microsoft Excel and is available both as a desktop widget and as part of online services such as box.pps). including Microsoft Word (DOC). summary and other wide-range of reports through [a] powerful drag & drop interface". working with calendars. . Like Writer.org XML (. reports. It supports some direct blog publishing. the paid versions have greater capacities and functionality. Zoho Writer comes with LaTeX based Equation Editor under 'Insert' menu. Zoho Writer was one of the earliest online word processors to support both online and offline editing by using Google Gears.The free version of the software accommodates only a single project. Creator.[8] It can "create charts.odp) or OpenOffice. Office Open XML (DOCX). assigning ownership. such as Flickr. GIF and PNG files. an OpenOffice. It supports common formats. If not fluent in LaTeX. Microsoft Excel.[7] . based on palette based limited graphic user interface. Sheet. and a plugin for Firefox. Zooomr. setting deadlines and tracking milestones. OpenDocument Presentations (. Meeting. user can use some 3rd party Math Equation Editor software such as MathMagic or MathType. RTF. Zoho Sheet can auto-process external data feeds (RSS/ATOM) and has the ability to publish charts into blogs or other websites. OpenOffice. MathMagic especially offers "Copy As Zoho equation" menu to allow user Paste the equation optimized in Zoho equation format. Youtube. Zoho equation(LaTeX) can also be copy and pasted into MathMagic window to re-edit.org plugin. It also allows users to share & collaborate on presentations and make remote presentations to clients. Components Zoho Writer The suite's word processor supports simultaneous collaboration between multiple users. and Vimeo. Zoho Reports An online business intelligence and reporting application in the suite. HTML.ppt. Zoho Projects Zoho Projects supports creating tasks. It also has plugins into Microsoft Word. it facilitates real-time collaboration. . Gantt charts.[8] Zoho Show An online presentation program that allows users to create or (as is often the case) import Microsoft PowerPoint (. Zoho Sheet Sheet is the spreadsheet application in the suite. and Planner products. pivots. It can support embedded media from hosting sites.sxi) presentations.org XML text (SXW).Zoho Office Suite 196 Features Zoho uses an open Application Programming Interface for its Writer.

csv. Dutch and Chinese. Zoho Creator An online database / custom application development tool which allows users to create fairly sophisticated process logic by dragging & dropping script elements on screen. not to a common software code base which ZOHO representatives have denied. and . pictures and multi-media snippets.Zoho Office Suite 197 Zoho CRM ZOHO CRM offers customer relationship management functionality.[10] The content from the notebook may be uploaded or gathered from the web by using a plugin for Mozilla Firefox.mdb) files using their newly created tool. In addition to English Zoho Invoice is available in 11 other languages including Spanish. Zoho Planner An online planner with a calendar. and content via RSS." and then share the notebook or individual pages. video. Zoho Wiki Zoho Wiki is a tool that allows the user to create his/her own wiki with its own pages and sub-pages. HTML.xls. Customer support forums where solutions come from support reps and customers alike. this seems to be attributable to common corporate sponsorship. However. TSV. It supports importing the Ms Access (. receive online payments and generate reports.[9] In addition. Data can be imported from . track expenses. Zoho Notebook Similar to Microsoft OneNote or Google Notebook. integration with Google's marketplace and API's for integrations. topics are discussed and ideas are exchanged. Google Calendar. Employee forums for having important conversations in a better environment. full-fledged applications. Users may include text. Ideas forums where customers can make their voices heard. . Zoho Invoice Zoho Invoice is the invoicing solution from Zoho's range of business applications. It enables users to create. without knowing code. images. Other interesting product highlights include the option to send invoices via Postal mail. This component competes with Microsoft Outlook. procurement. ZOHO CRM is a hosted SAAS solution in the same fashion as the core components of the ZOHO Office Suite. though it is criticized as it is not currently providing SMS reminders that Google Calendar and 30 Boxes are currently providing. . it also includes greater support for multimedia content. recurring billing. The component allows integration of documents. pages. User interface similarities with the free open source vtiger CRM have sparked suggestions that ZOHO CRM might be a branded commercial version of vtiger. CSV. while vtiger requires server installation. It also supports variety of export types as XLS. and more directly. and audio in a "notebook. inventory. and some accounting functions from the realm of ERP. send and manage invoices. to-do lists. The free version is limited to 3 users. customizable invoice templates. Zoho Discussions Create external and internal communities where problems are solved. JSON. RSS. and e-mail reminders for collaboration with other users. PDF. For globalized trading Zoho Invoice supports multi-currency.tsv files and create a variety of forms either from scratch or by using one of several common templates.

and participants can control the desktop of the presenter. Zoho Challenge Zoho Challenge [12] is software that automates and streamlines online test creation. Zoho Mail is web-based collaboration groupware. It is intended for use by schools. calendar. adventnet. [2] "2. zoho.[13] This enabled users to sign in to both suites under one login. teachers.Zoho Office Suite 198 Zoho Chat A chat application that can be embedded into pages or blogs. the current version requires the creator of the conference to be using Microsoft Windows. document management. Zoho Polls Zoho Polls is a free surveying or rating tool that can be embedded in a web page or blog. html). or Java. html#2). archive. Utilities Zoho also offers some services that are not part of the Office Suite. distribution and evaluation/scoring process. The service was renamed Zoho Mail because of the misperception that it was an integration of the other Zoho services. it provides services such as email. and contact management. The Meeting Viewer can be embedded in a separate webpage or a slide from "Show". and Show components. It also supports traditional private instant messaging integrating access to all the major chat clients. task management. Zoho Meeting is currently free in public beta and offers live support. com/ zoho_faq. Footnotes [1] "Internet Web archive March 03 2005" (http:/ / web. . . Zoho Meeting allows participants to see the screen of the presenter by using either ActiveX. Who is behind Zoho?" (https:/ / www. Sheet. competing companies.[11] Still in public beta. Zoho People On-Demand HRIS & Applicant Tracking System. Current Developments In October 2009. . Zoho and Google still remain separate. Zoho Mail Formerly known as Zoho Office Suite. The "Show" and "Chat" components are integrated into the meeting. Site24x7 "Site24x7" is a website monitoring service that is free on a limited basis. Flash. Zoho Mail also integrates the Writer. Zoho integrated some of their applications with the Google Apps online suite. org/ web/ 20050303001443/ www. coaching centers and similar organizations. Zoho Books An online accounting and book keeping service. Zoho Meeting A web conference application. com/ contact. but participants can use any operating system.

Retrieved 2008-11-23. 2007). com/ viewtopic. InformationWeek. . jhtml?articleID=200900243). crunchbase. com/ servlet/ story/ RTGAM. . theglobeandmail. Barbara (February 5. php). . com/ general/ zoho-mail/ ). jhtml?articleID=197002841& cid=RSSfeed_TechWeb).Zoho Office Suite [3] "In sync with Zoho" (http:/ / www.ua/en/partners) . The Globe and Mail. vtiger.bms-soft.com. . Nicholas (July 3. com/ businesscenter/ article/ 173984/ zoho_links_project_management_tool_with_google_apps. gtingramtwooh04/ BNStory/ Technology/ home). Sort Of" (http:/ / www. "Zoho Notebook Takes Aim At Microsoft OneNote" (http:/ / www. 2007 i). Retrieved 2008-11-23.. html) Retrieved 2009-10-22 199 External links • Zoho site (http://www. Retrieved 2007-07-02. .php) • Zoho Alliance Partner (http://www. Retrieved 2007-11-26. zoho. readwriteweb. Retrieved 2008-12-05. zoho. com/ software/ word-processor/ zoho-writer-adds-full-offline-access-with-gears-326456. [8] "Zoho Reports (home page)" (http:/ / reports. [7] Lifehacker (2007). com/ ). org/ 5h9XFaxUJ) [10] "Zoho Announces Notebook. 20061204. "Zoho Company Profile" (http:/ / www. webcitation. "Zoho's Facebook Integration Brings Office Apps To Social Networking . pcworld. [5] Krasnoff.zoho. com/ news/ internet/ showArticle. .com/1_software. php/ ).. Retrieved 2008-11-23. [12] http:/ / challenge. Retrieved 2010-09-23. [9] Is ZOHO CRM vtiger in disguise? (http:/ / forums. . Read/Write Web. [4] Hoover. com/ company/ zoho).com/) • ZOHO Offshore Consulting and Implementation Partners (http://printofastenterprises. informationweek. com/ archives/ zoho_notebook. 2007. Richard MacManus" (http:/ / www. zoho. informationweek. InformationWeek. December 4. php?t=19577) vtiger CRM discussion forum thread. . 2006. "Zoho Writer Adds Full Offline Access with Gears" (http:/ / lifehacker. Retrieved 2007-07-02. J. [6] CrunchBase. [11] "Zoho Mail. Zoho Blogs" (http:/ / blogs. com/ news/ windows/ microsoft_news/ showArticle. 2007. Accessed 2009-05-30 Archived (http:/ / www. com [13] PC World: Zoho Links Project Management Tool With Google Apps (http:/ / www.

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