INSTITUTE OF MANAGEMENT SCIENCES (LUCKNOW UNIVERSITY) LUCKNOW

CASE STUDY
WHAT WILL BE THE FUTURE OF HERO GROUP AFTER SPLIT WITH HONDA GROUP?

RISHABH KEDIA MBA (CM) IV ROLL NO- 901112037

ACKNOWLEDGEMENT

I express my sincere gratitude to my industry guide MR. ANIL DUA Marketing and Customer Care Manager, Hero Honda Ltd. for his able guidance, continuous support and cooperation throughout my case study, without which the present work would not have been possible.

I would also like to thank the entire team of Hero Honda Ltd. Lucknow, for the constant support and help in the successful completion of my case study.

Also, I am thankful to my faculty guide MS. SMITA SINGH of my institute, for her continued guidance and invaluable encouragement.

RISHABH KEDIA MBA (CM) IV sem

INDEX

Story Line

Question/ Problem

Industry Background

Company Background

Competition Background

Strategies Background

Suggestions

Future Actions

Conclusion

Bibliography

STORY LINE

A joint venture between the Hero Group and Honda Motor Company was established in 1984 as the Hero Honda Motors Limited at Dharuhera India. Hero is the brand name used by the Munjal brothers for their flagship company Hero Cycles Ltd. Manjul family and Honda group both own 26% stake in the Company. However the Hero Honda group is set for a split in the end of 2010. After the split the Munjal family will buy Honda Motor·s 26% stake for around $1 billion, or a little less than half the current value of the stake in the stock market. The Japanese auto major will exit the JV through a series of off market transactions by giving the Munjal family³that currently holds 26% stake in the company³an additional 26%. Honda, which also has an independent fullyowned two-wheeler subsidiary³Honda Motorcycle and Scooter India (HMSI)³ will exit Hero Honda at a discount and get over $1 billion for its stake. The discount will be between 30% and 50% to the current value of Honda's stake as per the price of the stock after the market closed on Wednesday. The Munjal family plans to compensate Honda through high royalty payouts, which could double to nearly 6% of net sales. However, key financial institutions have objected to this move, saying that the deal could favour the Munjals but be detrimental to other shareholders.

QUESTION/ PROBLEM

What will be the future of Hero group after split with Honda group?

Hero Honda is a world leader because of its excellent manpower, proven management, extensive dealer network, efficient supply chain and worldclass products with cutting edge technology from Honda Motor Company, Japan. The teamwork and commitment are manifested in the highest level of customer satisfaction, and this goes a long way towards reinforcing its leadership status.

After Hero·s Honda divorce, it starts work on its Brand Identity! Hero Honda has been the largest manufacturer of two²wheelers since a decade. With a market share of 60% in motorcycles and 43% in two ² wheelers, Hero Honda has been the leader by far. But then as they say everything isn·t always hunky ² dory, Honda recently sold off its stake of 26% in the Hero Group because of problems which have not really come out in open. So, basically their 25 year old successful association has culminated in a sad divorce.

So now we have to look about the future of Honda group and its strategies towards the market. How this split will affect the hero group? What will be the strategies of Hero group to maintain its brand image?

INDUSTRY BACKGROUND

AUTOMOBILE INDUSTRY TILL DATE The automobile industry is one of the biggest industries in the world. Being a major revenue and job generating sector it drives the economies of some of the superpowers of the world. In India the automobile industry has grown by leaps and bounds since the advent of the liberalization era the automobile industry and especially the two wheeler segment has grown by leaps and bounds. The liberalization has done away with primitive and prohibitive practices of licensing and restricted foreign investment have been done away with. The result of which was the entry of foreign players into the Indian market. The two wheeler segment was largely dominated by Automobile Products of India (API) and Enfield in the 50s. Later on towards the end of the 50s Bajaj Autos began importing Vespa scooters from Italian company Piaggio. In the following decades the automobile industry in India was mainly dominated by scooters with API and later Bajaj dominating the market. There were very few products and choices available as far as motorcycle is concerned and Enfield bullet and Rajdoot dominated the market. The 80s saw the entry of Japanese companies in the Indian market with the opening up of the market to foreign companies. Hero Honda and TVS Suzuki are companies formed in this era of market reform. The market was still predominantly scooter dominated and Bajaj and LML were the leading brands producing the products at that time. Scooter was viewed as a more family and utility friendly vehicle than motorcycle and hence was preferred.

The Japanese companies not only collaborated with Indian companies to produce the already existing products but also brought in new technology as a result of which the ever conquering 100cc bikes which were extremely fuel efficient with 4 stroke engines were launched in India. These proved to be highly successful as they provided a cheap and affordable means of personal transport to all those who could not buy a car. The flourishing middle class took a great liking for these bikes and the bike sales in India began to grow exponentially year on year leading to Hero Honda becoming the leader in the two wheeler industry in India and the largest producer of two wheelers in the world. The post 90s era was the era of liberalization and weakening of restrictive measures. The government went on an overdrive to support the industry and all FDI regulations and licensing was abolished. 100% FDI was allowed in the automobile industry and the excise duty was also considerably reduced to its current level of 12% on two wheelers. All these factors combined with the rising fuel prices, the increasing dispensable incomes of households, easy access to finance, etc. have led to two wheeler industry becoming the backbone of the automobile industry in India. The two wheeler industry in India forms a major chunk of the automobiles produced in India. According to Society of Indian Automobile Manufacturers statistics for the year 2008 ² 2009, two ² wheelers comprise 76.49% of market share among the vehicles produced in India. The production share of two wheelers is quite similar to the market share. The two wheeler industry comprises around 74% of the total automobiles produced in India. The SIAM data for the year 2009-10 states that 8,418,626 two wheelers were produced during the year against a total of 11,175,479vehicles produced during the year.

SEGMENTATION OF TWO WHEELER A two wheeler sector sub-segmenting in the three segments1. Motorcycle 2. Scooter 3. Mopeds

Breakup of the Industry by Segment
Scooters 12% Mopeds 5%

Motorcycles Scooters Mopeds

Motorcycles 83%

COMPANY BACKGROUND
Hero Honda Motors Ltd. is the world's largest manufacturer of two ² wheelers, based in India. The company is a joint venture between India's Hero Group and Honda Motor Company, Japan that began in 1984.

In 2001, the company achieved the coveted position of being the largest two-wheeler manufacturing company in India and the ¶World No.1· twowheeler company in terms of unit volume sales in a calendar year by a single company. Hero Honda has retained that coveted position till date.

Today, every second motorcycle sold in the country is a Hero Honda bike. Every 30 seconds, someone in India buys Hero Honda's top-selling motorcycle ² Splendor.

Vision The Hero Honda story began with a simple vision ² the vision of a mobile and an empowered India, powered by Hero Honda. This vision was driven by Hero Honda·s commitment to customer, quality and excellence, and while doing so, maintaining the highest standards of ethics and societal responsibilities. Hero Honda believes that the fastest way to turn that dream into a reality is by remaining focused on that vision.

Strategy Hero Honda·s key strategy has been driven by innovation in every sphere of activity ² building a robust product portfolio across categories, exploring new markets, aggressively expanding the network and continuing to invest in brand building activities.

Manufacturing Hero Honda bikes are manufactured across three globally benchmarked manufacturing facilities. Two of these are based at Gurgaon and Dharuhera which are located in the state of Haryana in northern India. The third and the latest manufacturing plant is based at Haridwar, in the hill state of Uttrakhand.

Technology In the 1980·s Hero Honda pioneered the introduction of fuel-efficient, environment friendly four-stroke motorcycles in the country. Today, Hero Honda continues to be technology pioneer. It became the first company to launch the Fuel Injection (FI) technology in Indian motorcycles, with the launch of the Glamour FI in June 2006.

Products Hero Honda's product range includes variety of motorcycles that have set the industry standards across all the market segments. The company also started manufacturing scooter in 2006. Hero Honda offers large no. of products and caters to wide variety of requirements across all the segments.

Distribution The company's growth in the two wheeler market in India is the result of an intrinsic ability to increase reach in new geographies and growth markets. Hero Honda's extensive sales and service network now spans close to 4500 customer touch points. These comprise a mix of authorized dealerships, Service & Spare Parts outlets, and dealer-appointed outlets across the country.

Brand The company has been continuously investing in brand building utilizing not only the new product launch and new campaign launch opportunities but also through innovative marketing initiatives revolving around cricket, entertainment and ground- level activation. Hero Honda has been actively promoting various sports such as hockey, cricket and golf. Hero Honda was the title sponsor of the Hero Honda FIH Hockey World Cup that was played in Delhi during Feb-March 2010. Hero Honda also partners the Commonwealth Games Delhi 2010.

2009-10 Performance Total unit sales of 46,00,130 two-wheelers, growth of 23.6 per cent Total net operating income of Rs. 15860.51 Crores, growth of 28.1 per cent Net profit after tax at Rs. 2231.83 Crores, growth of 74.1 per cent Final dividend of 1500% or Rs. 30 per share on face value of each share of Rs. 2 EBIDTA margin for the year 17.4 per cent EPS of Rs. 111.77, growth of 74.1 per cent

HERO HONDA'S MISSION Hero Honda·s mission is to strive for synergy between technology, systems and human resources, to produce products and services that meet the quality, performance and price aspirations of its customers. At the same time maintain the highest standards of ethics and social responsibilities.

This mission is what drives Hero Honda to new heights in excellence and helps the organization forge a unique and mutually beneficial relationship with all its stake holders.

COMPITION BACKGROUND
In view of the increased competition due to globalization and the expansion of economy, all industries need to constantly add more attributes and features which consumer want in two-wheeler. In this context companies have to adopt more innovative and consumer friendly attributes so that their product should be more popular among the customer. The project is aimed at studying the reason why the consumer purchase any particular two wheeler or which are those attributes which affect more to the consumers in making the buying decision. Moreover the attributes which satisfy then the most. In the market there are many players, but Bajaj, Hero Honda, Honda, TVS Motors etc are the major players in the market. Let us first identify the current market leaders in each category. In the economy segment Bajaj is the leader with 46% of the market share with boxer being the largest selling bike in this segment. In the executive segment Hero Honda is the clear leader with 67%market share with splendor and passion leading the market in this segment .The research assigned to me was to study the parameters or the features that affect most of the customer satisfaction in two wheeler industries. There were many features which affect the two wheeler industry but the importance among all of them were the following: 1. Fuel efficiency 2. Maintenance 3. Availability of the product 4. Resale value 5. Look and style 6. Image of the brand

By the study conducted on the customer satisfaction in two wheeler industry it will make companies more delighted about which attributes to inculcate in the product and which attribute is of the least importance.

Divorces happen if either of the partners have issues with each other. And in this case Honda has finally realized that the Hero Group is nothing but competition. In a country where the disposable income is continuously increasing with the economy growing at more than 8.5% p.a. and new players coming in everyday, which company, would want to lose out on this market?

STRATEGIES BACKGROUND

How will this affect the Hero Group?

This divorce would affect the Hero Group at three different levels: Customers Communication Competitors 

 

Hero Honda has built its massive customer base because it is HERO HONDA! The fact that there wouldn·t be any Honda after 2014 (the time till which they can use the Honda name) has excited the competitors. A decade of leadership hasn·t really given the competitors an opportunity to do something special. Because something special for them is fantastic for Hero Honda! The name is what attracts people to Hero Honda because it is associated with trust and quality. But then communication too is important for the ´top of the mindµ recall for customers, isn·t it? The ´Fill it ² Shut it ² Forget itµ as well as ´Desh Ki Dhadkanµ campaigns of Hero Honda are probably some of the most famous ad campaigns in the country. With Hero breaking up from Honda, the Hero Group would have to come up with an entire new communication strategy. The branding campaign would have to be completely changed because people wouldn·t be able to associate with the Hero Group so readily.

And this is the reason they have asked JWT to help them. Their plans include using a branding strategy for motorcycles even though they are present in the bicycles segment as well. The most important thing they need is ´reinforcement of the brandµ and smooth transition from being ´Hero Hondaµ to just ´Heroµ. The ones who are grinning from ear to ear at this divorce are Hero Honda·s competitors. Launching of new products, poaching their employees and dealers as well as greater spending on R & D ² Hero Honda·s competitors are licking their lips. HOW JWT TO HELP HEROWith the Hero Group·s 26-year-old association with Honda Motor Co. Ltd coming to an end, India·s largest selling motorcycle maker is devising a new branding strategy to make sure it doesn·t fritter away consumer goodwill. ´In terms of branding, there will be a gradual shift going towards 2014. They are planning a whole new corporate identity, including a new brand logo,µ a Hero Honda Motors Ltd board member said on condition of anonymity. ´The company is likely to hire a branding company soon to develop a new logo.µ Honda Motor is selling its 26% stake in Hero Honda to New Delhi-based Hero Group for an undisclosed amount. Honda·s stake in Hero Honda, formed in 1984, has a market value of nearly $2 billion (Rs.9080 crore today). Under the new agreement, the Hero Group has bought time to develop its own research and development (R&D) capability by signing a fresh licensing agreement until 2014 with the Japanese company for both current models and new launches.

´A new branding strategy will be critical as there are doubts whether popular bike brands like Splendor and Passion continue to evoke the same excitement or whether the absence of the Honda brand will change the fortunes of the company,µ said Prayesh Jain, an analyst at brokerage India Infoline Ltd. The firm will continue to use the Hero Honda brand until 2014. ´However, the company will evolve its own brand name over a period of time,µ Munjal had said.

SUGGESTIONS
The split between Hero and Honda will have major impact on Indian motorcycle market. Japan·s Honda one of the major players in Indian two wheeler market. The company recently sold the 26 % stake of holding in Hero Honda to Hero group. The first impact would be on the brand image of the Hero-Honda bikes in India. However, the Hero groups can reportedly use the Hero-Honda name till 2014. So Hero should have to maintain its brand image. The slip among the two major two wheeler maker will give opportunity other bike and auto companies in India to take a lead. Here Hero should not lose its market share.

Hero should go for R&D to maintain its brand image in the customers mind. Exports may not rise as fast as expected because it takes time to understand local markets and to build supply chains. Additionally, they cannot use the Honda name for exports. Branding will be a challenge. Hero Honda has three years to develop its R&D capabilities³not a very long time, but enough to come up with decent models at least in the entry-level segment from where it gets 70% of its sales.

FUTURE ACTION

Since the name Hero ² Honda can be used up to 2015, I am sure it gives a great chance for both ² the Hero Group as well as Honda India to develop their respective strategies. With the infrastructure already there and continuous research and development, both these organizations would be really successful in the long run.

Hero Gains-

With both companies deciding to end their 26-year old partnership, the question being asked is what may have caused the split? There are two likely reasons. One, the increasing cost of royalty and technology (R&T) and second, the growing presence and market share of Honda Motorcycle & Scooter India (HMSI), a 100% subsidiary of Honda. While people are wondering about how Hero will sustain their profits, market share and brand image; I would like to congratulate the Indian giant for the divorce with Japanese company which will only bring exhilaration into the market. The questions are open to Hero but the management is smart, experienced and veteran. They not only got their 26% share from Honda at 40% discount to the market rate, but also have gained expertise over the Japanese technology during their operations of 26 years.

There was out rightly no need to piggyback the brand name Honda anymore which came with a huge royalty fee. The technology shared by Honda has now been learned and mastered by Hero during their long 26 years of marriage. The profits were now merely shared for customers· sake for they love to see the two names HERO and HONDA together on their bikes. Although, the guild of the two names was giving maximum sales however was of limited value to the company.

BenefitsNew Markets: The Hero Group will gain from dissolving the partnership with Honda Motor by being able to export more motorcycles and scooters around the world. Hero Honda, which has a 44 percent domestic market share, is currently limited to exporting motorcycles only to India·s neighboring countries due to Honda·s global presence. "We will be able to make our own global presence felt in global markets," Hero Honda managing director Pawan Munjal told a news conference.

New segments: Motor cycles have been surging in line with the rising incomes of India·s middle class, who number up to 350 million, which has been aiming at high-end customers, now will target the large entry-level segment. The Hero Group has been responsible for marketing and distributing Hero Honda·s motorbikes while Honda mainly provided technology. Hero will now leverage the plus. Hero Honda said that the royalty costs for Honda technology would either remain steady or fall as a result of the deal, in contrast to media reports and the technology would be shared till 2014 to fill the gaps, if any.

CHALLENGES

After the exit of Suzuki from a joint venture, TVS Motors took many years to find its bearings. Will this be the case with Hero too?

One big differentiation between Hero Honda and other automobile companies is the scale and strong brand recall. Hero Honda·s Splendor is a decade-old motorcycle brand. However, automobile divorces are very challenging. Retaining core customer group will be the incremental challenge for the Hero group apart from cut-throat competition. Royalty and Takeover payments are the third biggest expenses for Hero Honda after raw materials and employee cost. It·s another challenge to optimize the savings to rebranding activity. The Hero group has two options, either to go for in-house R&D or choose a domestic/foreign partner for technical collaboration. However, analysts do not see the group going in for a partnership with anyone. It will be a challenge for Honda to compete with robust Hero·s marketing and distribution team and a challenge to Hero will be to live up to the expectations of customers at technical level. A third challenge that is expected to stare Hero in the face is that of carefully handling the differentiation of its two baskets -- the Hero Cycles range and its motorbikes. The former has a highly earthy, lower-end fragmentation, while the latter is in an entirely different space.

Win-Win SituationThen there are those who view the break-up as nothing short of a liberalizing opportunity for both parties. The real implications of the development will be felt only in 2014 -- the year in which brand Hero Honda will actually dissolve. What has happened today is a mere financial decision, the marketing implications of which will be felt later. After 2014, both brands will be at par, as they'll get three years to build their individual identities. It is an opportunity for Hero to stand on its own without international support and a chance to expand on an international scale in its own right. Whether the split will turn out to be an ugly divorce with open wounds for both parties; and a healthy break-up where the partners move on with valuable leanings, there·s a third party that stands to gain the most -- the consumer. Ultimately, the Indian buyer will benefit from this development, in terms of potential new products/variants to choose from, both brands' attempts to view the Indian market in fresh ways and both brands' inevitable efforts to fill in the gaps left by their former partner.

CONCLUSION

A look at the pros and cons of the Hero Honda split reveals more long-term negatives if at all, in the short term nothing much has changed. In the short term, I don't foresee any major impact. Just because Hero and Honda have split, it does not mean that their bike Passion would stop selling, however, it gives a strategic opportunity. The impact would be felt in the long run, especially on how Hero launches new products for the domestic market without Honda·s support The Positives-

‡ Not much change in the near term for Hero Honda since it continues to get technical support from Honda and gets to use the brand name till 2014.

‡ Zero royalty payments after 2014.

‡ Royalty payment will start falling sooner than expected (the management says as early as next month) if the company will develop more models itself.

‡ Higher exports, as the company can now export to locations where Honda has a presence.

‡ Even if Honda reserves its good models for Honda Motorcycle & Scooter India (HMSI), its wholly-owned subsidiary, Hero·s old ¶Splendour· and ¶Passion· models constitute 70% of its sales; all new bikes in the last few years add up to only 8% of its sales³so this should not be a huge problem.

Some Negatives-

‡ Although Honda needs to provide new models to Hero Honda under the new agreement, there is a possibility it will reserve all the good ones for HMSI.

‡ Hero will have to pay new model fees, which could be hefty.

‡ R&D spends for Hero Honda will rise³Bajaj spends about 1.5% of sales and TVS about 2% on this. Although it is not impossible that HH may come up with good models, since it is getting three years to develop them, historical evidence shows it has not been easy. Bajaj had many failures after its split with Kawasaki³like Wind, Caliber, Discover 125CC, XCD 125CC. Hero Honda has indicated that it will pay about 1.5%.

‡ Exports may not rise as fast as expected because it takes time to understand local markets and to build supply chains. Additionally, they cannot use the Honda name for exports. Branding will be a challenge.

‡ Advertising and selling expenses are likely to shoot up after the split.

In a conference call on 20th December, Hero Honda said it will have to create new capacities to meet the growing demand, and in addition to debottlenecking it may look at setting up a fourth plant which would entail capital expenditure.

BIBLOGRAPHY
www.google.co.in Times of India The Economic Times The Hindu www.herohonda.com www.wikipedia.com

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