c h a p t e r

15
ETHICAL & SOCIAL IMPACT OF INFORMATION SYSTEMS
15.1 15.1 2002 by Prentice Hall

LEARNING OBJECTIVES
ANALYZE ETHICAL, SOCIAL, POLITICAL ISSUES RAISED BY INFORMATION SYSTEMS IDENTIFY, APPLY MORAL DIMENSIONS OF INFORMATION SOCIETY *
15.2 15.2 2002 by Prentice Hall

LEARNING OBJECTIVES
APPLY ETHICAL ANALYSIS EXAMINE ETHICAL PRINCIPLES FOR CONDUCT DESIGN CORPORATE POLICIES FOR ETHICAL CONDUCT *

15.3 15.3

2002 by Prentice Hall

MANAGEMENT CHALLENGES
UNDERSTAND ETHICAL & SOCIAL ISSUES RELATED TO SYSTEMS ETHICS IN AN INFORMATION SOCIETY MORAL DIMENSION OF INFORMATION SYSTEMS *
15.4 15.4 2002 by Prentice Hall

ETHICS
PRINCIPLES OF RIGHT AND WRONG USED BY INDIVIDUALS AS FREE MORAL AGENTS TO GUIDE BEHAVIOR *

15.5 15.5

2002 by Prentice Hall

ETHICAL, SOCIAL & POLITICAL ISSUES

INFORMATION RIGHTS & OBLIGATIONS
POLITICAL ISSUES SOCIAL ISSUES ETHICAL ISSUES INFORMATION & TECHNOLOGY INDIVIDUAL SOCIETY POLITY

PROPERTY RIGHTS & OBLIGATIONS

ACCOUNTABILITY & CONTROL

SYSTEM QUALITY

15.6 15.6

QUALITY OF LIFE

2002 by Prentice Hall

MORAL DIMENSIONS OF THE INFORMATION AGE

INFORMATION RIGHTS & OBLIGATIONS PROPERTY RIGHTS ACCOUNTABILITY & CONTROL SYSTEM QUALITY QUALITY OF LIFE *
15.7 15.7 2002 by Prentice Hall

TECHNOLOGY TRENDS & ETHICAL ISSUES

COMPUTING POWER DOUBLES EVERY 18 MONTHS DECLINING COSTS OF DATA STORAGE DATA MINING ADVANCES NETWORKING ADVANCES & INTERNET *

15.8 15.8

2002 by Prentice Hall

ETHICS IN AN INFORMATION SOCIETY

RESPONSIBILITY: Accepting costs, duties, obligations for decisions ACCOUNTABILITY: Assessing responsibilities for decisions & actions LIABILITY: Must pay for legal damages DUE PROCESS: Insures laws are applied properly *
15.9 15.9 2002 by Prentice Hall

ETHICS IN AN INFORMATION SOCIETY

ETHICAL ANALYSIS: IDENTIFY, DESCRIBE FACTS DEFINE CONFLICT, IDENTIFY VALUES IDENTIFY STAKEHOLDERS IDENTIFY OPTIONS IDENTIFY POTENTIAL CONSEQUENCES *

15.10 15.10

2002 by Prentice Hall

ETHICS IN AN INFORMATION SOCIETY

ETHICAL PRINCIPLES: TREAT OTHERS AS YOU WANT TO BE TREATED IF ACTION NOT RIGHT FOR EVERYONE, NOT RIGHT FOR ANYONE (KANT) IF ACTION NOT REPEATABLE, NOT RIGHT AT ANY TIME (DESCARTES) PUT VALUE ON OUTCOMES, UNDERSTAND CONSEQUENCES INCUR LEAST HARM OR COST NO FREE LUNCH * 15.11 15.11

2002 by Prentice Hall

INFORMATION RIGHTS
PRIVACY: Right to be left alone FAIR INFORMATION PRACTICES (FIP): (FIP): NO SECRET PERSONAL RECORDS INDIVIDUALS CAN ACCESS, AMEND INFORMATION ABOUT THEM USE INFO ONLY WITH PRIOR CONSENT MANAGERS ACCOUNTABLE FOR DAMAGE DONE BY SYSTEMS GOVERNMENTS CAN INTERVENE *
15.12 15.12 2002 by Prentice Hall

U.S. FEDERAL PRIVACY LAWS

GENERAL FEDERAL PRIVACY LAWS: FREEDOM OF INFORMATION ACT, 1968 PRIVACY ACT OF 1974 ELECTRONIC COMMUNICATIONS PRIVACY ACT OF 1986 COMPUTER MATCHING AND PRIVACY PROTECTION ACT OF 1988 COMPUTER SECURITY ACT OF 1987 FEDERAL MANAGERS FINANCIAL INTEGRITY ACT OF 1982 *
15.13 15.13 2002 by Prentice Hall

U.S. FEDERAL PRIVACY LAWS

PRIVACY LAWS AFFECTING PRIVATE INSTITUTIONS: FAIR CREDIT REPORTING ACT, 1970 FAMILY EDUCATION RIGHTS & PRIVACY ACT OF 1978 RIGHT TO FINANCIAL PRIVACY ACT OF 1978 PRIVACY PROTECTION ACT OF 1980 CABLE COMMUNICATIONS POLICY ACT OF 1984 ELECTRONIC COMMUNICATIONS PRIVACY ACT OF 1997 *
15.14 15.14 2002 by Prentice Hall

U.S. FEDERAL PRIVACY LAWS

MORE PRIVACY LAWS AFFECTING PRIVATE INSTITUTIONS: VIDEO PRIVACY PROTECTION ACT OF 1988 CONSUMER INTERNET PRIVACY PROTECTION ACT OF 1997 COMMUNICATIONS PRIVACY & CONSUMER EMPOWERMENT ACT OF 1997 DATA PRIVACY ACT OF 1997 CONSUMER INTERNET PRIVACY PROTECTION ACT OF 1999 *
15.15 15.15 2002 by Prentice Hall

ACCOUNTABILITY, LIABILITY & CONTROL

ETHICAL ISSUES: Who is morally responsible for consequences of use? SOCIAL ISSUES: What should society expect and allow? POLITICAL ISSUES: To what extent should government intervene, protect? 15.16 15.16 * 2002 by Prentice Hall

INTELLECTUAL PROPERTY
INTELLECTUAL PROPERTY: Intangible creations protected by law TRADE SECRET: Intellectual work or product belonging to business, not in public domain COPYRIGHT: Statutory grant protecting intellectual property from copying by others for 28 years *
15.17 15.17 2002 by Prentice Hall

INTELLECTUAL PROPERTY
TRADE MARK: Legally registered mark, device, or name to distinguish ones one goods PATENT: Legal document granting owner exclusive monopoly on an invention for 17 years *

15.18 15.18

2002 by Prentice Hall

SYSTEM QUALITY: DATA QUALITY & SYSTEM ERRORS

ETHICAL ISSUES: When is software or service ready for release? SOCIAL ISSUES: Can people trust quality of software, services, data? POLITICAL ISSUES: Should congress or industry develop standards for software, hardware, data quality?

*
15.19 15.19 2002 by Prentice Hall

QUALITY OF LIFE
CENTRALIZATION VS. DECENTRALIZATION RAPID CHANGE: Reduced response time to competition MAINTAINING BOUNDARIES: Family, work, leisure DEPENDENCE AND VULNERABILITY COMPUTER CRIME & ABUSE *
15.20 15.20 2002 by Prentice Hall

QUALITY OF LIFE
EMPLOYMENT: Trickle-down Trickletechnology; reengineering job loss EQUITY & ACCESS: Increasing racial & social class cleavages HEALTH RISKS
*

15.21 15.21

2002 by Prentice Hall

QUALITY OF LIFE
HEALTH RISKS: REPETITIVE STRESS INJURY (RSI) CARPAL TUNNEL SYNDROME (CTS) COMPUTER VISION SYNDROME (CVS) TECHNOSTRESS: Irritation, hostility, impatience, enervation, fear VDT RADIATION
*

15.22 15.22

2002 by Prentice Hall

INTERNET CRIME & ABUSE

HACKING: Access to proprietary data JAMMING: Tie up host computer MALICIOUS SOFTWARE: Viruses disable computer SNIFFING: Intercept data passing through system, e.g. credit card data SPOOFING: Fraudulent misrepresentation *
15.23 15.23 2002 by Prentice Hall

MANAGEMENT ACTIONS: A CORPORATE CODE OF ETHICS INFORMATION RIGHTS & OBLIGATIONS PROPERTY RIGHTS & OBLIGATIONS ACCOUNTABILITY & CONTROL SYSTEM QUALITY QUALITY OF LIFE *
15.24 15.24 2002 by Prentice Hall

c h a p t e r

15
ETHICAL & SOCIAL IMPACT OF INFORMATION SYSTEMS
15.25 15.25 2002 by Prentice Hall