Installation and Licensing

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Table of Contents

Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Overview of installation and licensing . . . . . . . . . . . . . . . . . . . 9

2 Quick Start Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Quick Start: How to activate your copy of Maya . . . . . . . . . . . 11 Serial numbers and activation . . . . . . . . . . . . . . . . . . . . . 11

3 Installing Maya for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Overview of installing Maya for Windows . . . . . . . . . . . . . . . . 15 Before you begin: checklist. . . . . . . . . . . . . . . . . . . . . . . . . . 15 System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Installation directory (Windows). . . . . . . . . . . . . . . . . . . . . . . 19 Maya on 64-bit systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Benefits of 64-bit Maya . . . Supported features . . . . . . Microsoft Runtime Libraries Maya API and Developer Kit .. .. .. .. . . . . . . . . . . . . . . . . . . . . ................ ................ ................ ................ 19 19 20 21

Installing Maya (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Maya Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Bonus Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Uninstalling Maya . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Installing Maya 2008 alongside previous versions . . . . . . . . . 29 Graphics requirements for Maya . . . . . . . . . . . . . . . . . . . . . . 29

4 Installing Maya for Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Installation and Licensing Guide 3

. . . . . . . . . . . . . . . 51 Differences in operation . . . . . . 41 Before you begin: checklist. . . . . 45 Maya on 64-bit systems . . . . . . . . . . . . . . . . . . 40 Installing Maya 2008 alongside previous versions of Maya . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Installing Maya using the rpm utility . . . . . . . . . . . . . . . . . . 35 General notes . . . . . . . . 35 Installing Maya (Mac OS X) . . . . . . . . . . . . . . . . . . . . 35 Supported features . . . . . . . . . . . . . . . 46 Maya API and Developer Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 System requirements . . . . . . . . . . . . . . . . . . . . . . . . 51 Installation and Licensing Guide 4 . . . . . 47 Installing Maya on file systems other than /usr . . . . . . . . . . . . . . . 50 Additional Linux notes . . . . . . . . . . . . . . . . 42 Installation directory (Linux) . . . . . . . . . . . . . . . . . 51 Compiling plug-ins and standalone programs . . . . . . . . . . . . . . . . . . . . . . . . . .41 Overview of installing Maya for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Maya on Intel Mac OS X . . . . . . . . . . . . . 46 Installing Maya (Linux) . . . . . . . . . . 39 Software that can be installed separately . . . . . . . . . . . . . . . . . .Table of Contents Overview of installing Maya for Mac OS X . . . . . . . . . . . . . . . 41 System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Benefits of 64-bit Maya . . . . . . . . . . . . . . . . . . 40 5 Installing Maya for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Uninstalling Maya . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Uninstalling Maya . . . . . 31 Before you begin: checklist. 40 Maya Terminal window provided with Maya . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Supported features . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . 81 Licensing notes . . . . . . . . . . . . . . . . . . . . . . . 84 Installation and Licensing Guide 5 .59 Overview of mental ray (satellite) . . . . . . . . . . . . . . . . . . . 52 KDE and Gnome desktop configuration . . . . . . . . . . . .Table of Contents Linux desktop configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 70 71 71 Prekey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 9 Licensing Maya . . . . . . . . . . . . . . . . . . . . . 57 7 Installing mental ray for Maya satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Where is your serial number? . . . . . . . . . . . . . . . . .67 Who should use this chapter . . . . . . . . . . . . . . . . . . . . . . . . . 74 Installing a license. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . License file . . . . 52 6 Installing the Shader Library . . . . . . . . 60 Slave machine additional setup . . . . . 72 Activating the software from a serial number . .65 Installing license server software . . . . . . . . . . . . . . .57 Installing the Maya Shader Library . . . . . . . . . . . . . . Installing your hardware lock . . . . . . . . . . . . . . 67 Overview of licensing: some definitions . . . . 71 Webkey. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Slave machine port setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 8 Installing license server software and updates . . . . . . . . . . . . . . . . . 72 Getting the Webkey using the Autodesk Product Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Upgrading the license for license server software . . . . 62 Licensing of satellite rendering . . . . . . . . 59 Slave machine installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . 90 Limiting the use of Maya Unlimited product licenses . . . . . . 105 Installation and Licensing Guide 6 . . . . . . . . . . 101 Confirming hardware lock driver activation . . . . . . . . . . . . . . 101 When you start Maya . . . . . . . . . . . . . . . . . . . . . 93 Verifying license server installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 (Windows) License server management options and license server confirmation . . . . . . . . . . . . . . . . 94 10 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Troubleshooting licensing problems (Windows) . . . . . . . . . . . . . . . . . . . . . . . 102 Troubleshooting licensing problems (Linux. . . . . . 99 Preference corruption . . 86 (Linux) License server management options and license server confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Setting up each client . . . . . . . . . . . . . . . . 92 Confirming Maya startup . . . . . . . . . . . . . . . . . . . . 85 To request a license if you don’t have a serial number . . . . . . . . . . . 98 ASIA PACIFIC SUPPORT CENTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 The main Maya scene view doesn’t open. . . . . . . . . . . . 99 Autodesk Insider Case Management (Platinum membership only) . . . . . . . 97 NORTH AMERICAN SUPPORT CENTER . . . . . . . . . . . . . . . . . . . . 99 Issues at startup . . . . . . . . . . . . . . . . . . 85 Additional setup for networked licenses . . . Mac OS X) . . . . . . . . . . . . . . . . . . . 99 The Product Configuration Wizard does not appear . . . . . . . . . . . . . . . . . . . . but the Script Editor does . . 97 Contacting Support Services. . . . . . . . . . . . . . . . . . . . .Table of Contents If the licensing is not successful . . . . . . .97 Troubleshooting licensing: introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 (Mac OS X) License server management options and license server confirmation . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 120 Standalone licenses . . 107 Understanding log file error messages . . . . . . . . . . Mac OS X) . . . . . . . . 113 Checking networked licensing with lmstat (Linux. . . . . 113 Diagnosing your licensing problems with lmdiag (Linux. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Additional resources . . . . . . . . . . . . . . Mac OS X) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Table of Contents Examining a licensing log file . . . . 109 Finding licensing problems with diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Checking your hardware ID with lmhostid (Linux. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Checking for licensing errors with FLEXlm licensing utilities (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . 118 Checking that a license file is the correct file type (Windows) . . . . . . Mac OS X) . . 120 Networked licenses . 119 Understanding licenses . . . . . . . . . . . . 122 Index . . . .123 Installation and Licensing Guide 7 . . . 116 Running previous versions of Maya: USB hardware lock issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Table of Contents Installation and Licensing Guide 8 .

along with some information about troubleshooting your installation and licensing problems. proceed to the licensing Quick Start section (if you are a new user installing Maya to a single machine) or to the licensing chapter: • • “Quick Start: How to activate your copy of Maya” on page 11 “Licensing Maya” on page 67 If you have problems starting or licensing Maya.1 Introduction Overview of installation and licensing Welcome to Autodesk® Maya® 2008! This guide describes the process of installation and licensing Maya 2008 for all supported platforms. please review our troubleshooting guide: • “Troubleshooting” on page 97 The Maya 2008 installation and licensing process is available in Japanese for the Microsoft® Windows® and Apple® Mac OS® X operating systems. Please follow your platform-specific installation instructions: • • • “Installing Maya for Windows” on page 15 “Installing Maya for Mac OS X” on page 31 “Installing Maya for Linux” on page 41 Details about installing the Maya Shader library can also be found in this manual: • “Installing the Maya Shader Library” on page 57 You can also install a special version of mental ray (satellite) for network rendering on computers that are accessible to the machine running Maya: • “Installing mental ray for Maya satellite” on page 59 If you only want to install the license server tools. Installation and Licensing Guide 9 . The installation and licensing process will take place automatically in Japanese on a Japanese-language Windows or Mac OS X system. see: • “Installing license server software” on page 65 When you have finished installing Maya.

1 | Introduction > Overview of installation and licensing Installation and Licensing Guide 10 .

install Maya. or if you want detailed instructions of how to license Maya. 1 Start Maya. See the following sections. see “Licensing Maya” on page 67. (If you’re an existing Maya customer. the Product Configuration Wizard appears. When you start Maya without a license. whether you’re activating a single copy of Maya or setting up a license server. you must first enter a serial number into the licensing tool in order to activate Maya. Installation and Licensing Guide 11 .2 Quick Start Licensing Quick Start: How to activate your copy of Maya This quick start provides a guide to activating your copy of Maya. Your serial number may be: • • • • in an email from your reseller or from Autodesk on a sticker in your Maya package MUF070-N-0234-6977-3714-3603-8600 (33 characters) 123-45678901 (11 characters) A serial number looks like one of the following: You can now activate Maya by following the nine steps on the next two pages. • You received your serial number when you bought your copy of Maya. if necessary: • • • “Installing Maya for Windows” on page 15 (32-bit and 64-bit) “Installing Maya for Mac OS X” on page 31 “Installing Maya for Linux” on page 41 (32-bit and 64-bit) Serial numbers and activation If you don’t already have a license. This straightforward set of instructions applies to almost all new customers of Maya.) Before licensing.

4 Paste your serial number into the space provided and click Next.2 | Quick Start Licensing > Quick Start: How to activate your copy of Maya 2 In the Product Configuration Wizard. and click Next. 3 Choose whether your serial number has 33 characters or 11 characters. Installation and Licensing Guide 12 . select I have a serial number that I need to activate.

If you can't register via the web page. At the end of the process. you should also receive your license via email. 7 There is a web page that you must fill out to complete your licensing process. 6 Register your serial number and hardware ID. see “Licensing Maya” on page 67. please make sure it is plugged in now. We'll start this for you by asking which browser you want to use first. and then taking you to our web site. see “Licensing Maya” on page 67. For more details. your license is displayed in your web browser. Click Next. Select the hardware lock (dongle) value if there is one. In minutes. The Product Configuration Wizard displays your hardware ID. Installation and Licensing Guide 13 . select your Ethernet ID. If the email doesn't arrive within a short period of time. otherwise.2 | Quick Start Licensing > Quick Start: How to activate your copy of Maya 5 If you have a hardware lock (dongle). see “Licensing Maya” on page 67.

) Installation and Licensing Guide 14 . if necessary. Your license will be validated and installed 9 Click Next. Congratulations! You now have a licensed copy of Maya.2 | Quick Start Licensing > Quick Start: How to activate your copy of Maya 8 Re-launch Maya.) (If you’re setting up a networked license server. see “Additional setup for networked licenses” on page 86. to re-open the Product Configuration Wizard and paste your license into the space provided or select your license file. (If you’re an existing Maya customer. or if you want detailed instructions of how licensing works. see “Licensing Maya” on page 67. and how to license Maya.

associated products. and other issues.autodesk. The most up-to-date information on specific hardware system qualifications for your computer can be found on the Autodesk Web site: www. Installation and Licensing Guide 15 . Before you begin: checklist You must run the installer on each computer where you want to run the software. you must run the Licensing Tools installer and/or License Updater on that computer. (You do not need to be an administrator to launch Maya once it is installed. Autodesk does not support hardware and software configurations that do not meet these requirements. If you’re going to use a computer to serve Maya licenses.) If you do not have administrator privileges on your computer. you’ll need to contact your system administrator.com/qual-charts You must have administrator privileges to install Maya. Issue Your computer system must meet specific hardware and software requirements for you to successfully install and run Maya.3 Installing Maya for Windows Overview of installing Maya for Windows This chapter describes the prerequisites for installing Maya and how to install Maya for Windows operating systems. as well as tips on uninstalling. Required action Review the requirements section in this chapter (“System requirements” on page 16). For more information. see “Installing license server software” on page 65.

To avoid any conflicts when installing Maya.com/qual-charts You can examine your system capabilities using system diagnostic tools.3 | Installing Maya for Windows > System requirements Issue If you have a previous version of Maya on your system. To determine whether your particular system meets these requirements. System requirements Autodesk certifies certain computer system configurations as meeting the requirements to work with the Maya software. to upgrade a pre-release copy). you must uninstall before installing the same Maya version as the one installed (for example. Installation and Licensing Guide 16 . The latest information on qualifying systems is always available at: www. Required action Uninstall Maya before installing the same Maya version as the one installed. Select Start > Programs > Accessories > System Tools > System Information. See “Uninstalling Maya” on page 28. Under most circumstances Maya performs correctly if the path is not set.autodesk. we recommend that you close all other programs and disable virus detection software before launching the installer. you can choose to keep it or uninstall it. please check the following table. Only add the path currently needed for the version of Maya that is being run. Disable any virus detection software. Having multiple versions of Maya installed on a machine and adding each version’s path to the user’s environment PATH variable may cause version conflicts. Before installing: • • Close all programs. However.

) • three-button mouse with mouse driver software a qualified hardware-accelerated OpenGL® graphics card (overlay plane capability is recommended) Please refer to www. Business or Ultimate edition (32-bit and 64-bit). which can be purchased through Autodesk.com/qual-charts and the section “Graphics requirements for Maya” on page 29.autodesk.3 | Installing Maya for Windows > System requirements Category Hardware Values • • • • • (32-bit) Intel® Pentium® 4 or higher. Driver software is available from the manufacturer’s web site. TCP/IP network protocol software (for running Maya batch rendering and other features) a graphics card driver. AMD Athlon® XP processor (must be SSE capable) (64-bit) Intel® processor with Intel® EM64T-capable or AMD® Athlon 64™. AMD Opteron® processor 1GB RAM DVD drive ethernet card (required for licensing Maya uniquely to your machine) (You can also use a hardware lock (dongle) to license Maya on certain platforms. Graphics requirements • Operating system • • • • • • (32-bit) Windows XP Professional (SP2) (64-bit) Windows XP Professional x64 Edition (SP1 or higher) Microsoft Windows Vista™. appropriate driver software for optional hardware Installation and Licensing Guide 17 .

com).3 | Installing Maya for Windows > System requirements Category Disk space requirements Values The following approximate disk space requirements are based on the NTFS disk format. minimal sizes. Contact your motion capture equipment vendor for details.1 or greater is required to view the Essential Skills Movies Wacom™ tablet.adobe.com.wacom. you’ll need 10-150M more space to install optional selections. Maya supports real-time motion capture. You can obtain Acrobat Reader from www. • 515MB (including 160MB for Maya documentation) Adobe® Acrobat® Reader is required to view the PDF documentation provided on the Maya DVD. Make sure you install the latest Wacom driver software (www. These are default. expect slightly larger file sizes. Other software • • • Optional hardware • • Installation and Licensing Guide 18 . If you have a FAT disk format. Motion capture devices. QuickTime® 7. Mozilla Firefox and Internet Explorer 6 web browsers have been qualified to view the Maya Help.

you can now work with larger and more complex scenes that you ever could before. • • • Maya on 64-bit can take advantage of greater than 4GB of memory (maximum memory is system-dependent) Maya on 64-bit uses SSE2 instructions for floating point computations Additional general registers in 64bit mode allow the compiler to generate better code which spills to memory less often. Supported features The following table lists features that are not supported in 64-bit Maya. Windows XP.3 | Installing Maya for Windows > Installation directory (Windows) Installation directory (Windows) The following table shows where Maya is installed by default on different Windows operating systems. Installation and Licensing Guide 19 . Windows XP x64 Windows Vista 32-bit. or Windows 2000 (32-bit) C:\Program Files (x86)\Autodesk\Maya2008 64-bit Maya C:\Program Files\Autodesk\Maya2008 C:\Program Files\Autodesk\Maya2008 n/a Maya on 64-bit systems The following section discusses differences between Maya for 64-bit operating systems and Maya for 32-bit operating systems. Benefits of 64-bit Maya With Maya 2008 for 64-bit EM64T/AMD® 64 processors. 32-bit Maya Windows Vista 64-bit.

Microsoft Runtime Libraries The Maya 64-bit installer puts the Microsoft runtime libraries into the System directory C:\Windows\WinSxS using the Microsoft redistributable Merge Modules.3 | Installing Maya for Windows > Maya on 64-bit systems Feature Vector Renderer plugin QuickTime VR RibExport Alias wirefile export Maya Motion Capture feature Comments Not supported in 64-bit Maya (3rd party library).7 is not available in 64bit Maya Not supported in 64-bit Maya. We recommend using Autodesk MotionBuilder for motion capture. Not supported in 64-bit Maya (3rd party library) Not supported in 64-bit Maya openModel9. Installation and Licensing Guide 20 .

These are system dynamic libraries and are shared with all applications on the machine. they may update these libraries. the user interface framework. MFC (Microsoft Foundation Class). These are the Microsoft runtime libraries for C library. see the API guide under Developer Resources in the Maya Help. With the current Microsoft compiler for 64-bit systems (VC8). These are required libraries to run Maya as a MFC graphical user interface application. Maya API and Developer Kit For details on API and Developer support for 64-bit Maya. the system no longer searches the PATH variable for the runtime libraries.3 | Installing Maya for Windows > Maya on 64-bit systems Note You may not have the specific runtime libraries installed on their machine. With Microsoft’s versioning of the manifest files. As Microsoft updates their 64-bit operating system. For Maya 64-bit. so part of the Maya installation is to install the files that Autodesk Maya needs. and the OpenMP runtime library. Maya should find the proper DLL files. Autodesk is using the system copies. Installation and Licensing Guide 21 .

uninstall any existing copy of Maya 2008 on your computer before reinstalling Maya 2008. • To ensure a clean installation. see “Uninstalling Maya” on page 28. see the following: • • • • “Uninstalling Maya” on page 28 “Maya Plug-ins” on page 27 “Bonus Tools” on page 28 “Installing the Maya Shader Library” on page 57 Notes • If you are upgrading from a previous version of Maya and have a hardware lock (dongle). Installer window on 64-bit machines Installation and Licensing Guide 22 . The Maya installer window appears.3 | Installing Maya for Windows > Installing Maya (Windows) Installing Maya (Windows) For information on the other installation options. plug it in before installation to make sure that the installer properly detects the dongle and upgrades your license. To install Maya for Windows 1 Insert the Maya DVD into your drive. For more information.

you are given the choice to install the 32-bit or 64-bit version of Maya. and click Next. and click Next to continue with the Maya software installation. Click Next to proceed through the installation. The Autodesk Product Configuration window appears. Click Browse and choose the Autorun.exe file in the platform-appropriate area of the Maya DVD. If the Maya installer does not appear. Installation and Licensing Guide 23 .3 | Installing Maya for Windows > Installing Maya (Windows) On 64-bit systems. The Maya Installation Wizard appears. Click OK in the Run dialog box to begin the installation. the Autodesk Maya 2008 Documentation. This agreement requires your acceptance for the Maya software installation to continue. choose Start > Run. The installation wizard directs you through the process of installation. and follow the online instructions. Back to return to the previous window. 4 Scroll to the end. 5 Select whether you want to install Autodesk Maya 2008. or Cancel to stop the installation. or both (the default). 3 Click Next. 2 Click Install Maya to begin the software installation. click “I Agree”. The Autodesk Software License Agreement appears.

• Where to install Maya. It installs the Maya application. choose Custom setup from the menu. and proceed to the next step.3 | Installing Maya for Windows > Installing Maya (Windows) The installation proceeds. and the Maya Product Configuration window appears. the Japanese User Interface Resources). and sets the file type associations on your computer for Maya file types. click Next. Select Custom. Do one of the following: • • 7 Select Full to select a Full setup Maya installation (recommended). you can set two options: • Full or Custom Install The Full setup installation is the recommended installation for most users. click Change. If you want to install specific components of the Maya application (for example. Browse to the install location or enter the path. The Windows browser appears. or modify the default file associations. installs all related applications and utilities. 6 On the Maya Product Configuration screen. (Custom installation only) The Feature Selection window appears. Installation and Licensing Guide 24 . If you want to change the default location for the software installation. click Next. and proceed to step 9.

At a minimum. click the down arrow icon in the list and change the selection from the submenu. From this window. you must install the following to run Maya: • • Maya Program Files—contains the core Maya software Licensing—includes files essential to licensing. click Next. If you want to turn on or off an item so it installs or does not install. 8 (Custom installation only) The File Type Handling window appears.3 | Installing Maya for Windows > Installing Maya (Windows) By default. you can also click Help to get custom setup tips or click Space to check available space on connected hard drives. Japanese User Interface Resources are turned off. When you are ready to proceed. Installation and Licensing Guide 25 .

9 (Full or Custom installation) The Add Location To Path window appears. for example. click Next. Add a Shortcut to the Desktop—Adds the Maya shortcut icon to your desktop during the installation. The options in this window are turned on by default. you can either leave these options as is.mb). you could simply type maya to launch Maya or fcheck to launch the FCheck image-viewing utility. This lets you start Maya or any of its related programs from any directory when using the command prompt. if you double-click a Maya binary scene file (. or change them to suit your particular setup. Setting the system path may also be useful for batch files and other scripts involving Maya or other related programs.3 | Installing Maya for Windows > Installing Maya (Windows) You can set how various file format types are handled on your computer using the options in this window. When you are ready to proceed. • • Add a Shortcut to the Quick Launch Toolbar—Adds a Maya shortcut icon to your Windows Quick Launch Toolbar. Depending on the other software you have configured on your computer. Add to System Path—Adds the Maya executable directory to your Windows system path. the computer automatically launches Maya based on the file type associations that have been set. For example. • Installation and Licensing Guide 26 . at the command prompt.

“Quick Start Licensing”. Note If you are licensing your computer using a parallel port or USB hardware lock. no further licensing is required. Plug-ins are software products that extend the functionality of your Maya software. see “Installing license server software” on page 65 and “Licensing Maya” on page 67 for details of how to set up both servers and clients. otherwise. For more information. see “Licensing Maya” on page 67. The progress of the installation is indicated by the progress bar in the installer’s window. For more information. see “Licensing Maya” on page 67. your license may already be installed for you. Maya Plug-ins The Maya Plug-ins button provides a link to a variety of third-party Maya Plug-in vendor Web sites. see “Prekey” on page 71 and “Webkey” on page 72. 10 The Ready to Install the program window appears. click Install. Installation and Licensing Guide 27 . See Chapter 2. see www. The Maya software and accompanying utilities are installed on your computer. For more information on Maya Plug-ins and the Sparks program.com/sparks or click Maya Plug-Ins on the Maya Installer Window. • • For more information. If you want to review or change any of your installation settings. you may need to reboot your computer for the licensing process to detect your hardware lock. If you’re a new Maya customer.3 | Installing Maya for Windows > Maya Plug-ins Make your selections and click Next. 11 Continue with the license setup program after the software installation: • If you’re an existing Maya customer. If you’re setting up a license server. start the Product Configuration Wizard after installation by choosing Maya from the Windows Start menu. click Back.autodesk. If Maya starts up.

Follow the instructions in the dialog box. Follow the directions provided on the Web site for downloading and installing Bonus Tools on your computer. there is a drop-down menu for easy access to the tools that cover all aspects of everyday use: general UI. texturing and rendering. To uninstall Maya for Windows using the Maya DVD 1 2 3 Insert the Maya DVD into your drive. Follow the instructions in the dialog box. click Maya 2008 and then click Remove. animation. To uninstall Maya for Windows using the Uninstall utility 1 2 From the Windows Start menu. In the list of programs that appears. modeling. The Bonus Tools button in the installer links to the Maya Bonus Tools on the Autodesk Web site.3 | Installing Maya for Windows > Bonus Tools Bonus Tools Bonus Tools is a collection of unsupported Maya scripts and plug-ins provided to Maya users. You can also access the Bonus Tools Web site from the Maya Help menu. Installation and Licensing Guide 28 . Uninstalling Maya You can uninstall Maya in three different ways. After installing Bonus Tools. Follow the instructions in the dialog box. select Settings > Control Panels > Add/Remove Programs. Click Uninstall Maya when the Maya Installation window appears. Note You must uninstall the documentation separately. select Programs > Autodesk > Autodesk Maya 2008 > Uninstall Maya. To uninstall Maya for Windows using Windows Add/Remove programs 1 2 3 From the Windows Start menu.

be aware of which version of Maya you are running and which version of Maya is specified in the PATH environment variable. options in the Display Properties settings of Windows affect the display performance of Maya. Installation and Licensing Guide 29 . or contact your graphics card manufacturer to see if their graphics software provides this option. Some graphics card manufacturers have created an option to optimize Maya display performance which may be available through the Windows Display Properties settings. Graphics requirements for Maya To make full use of Maya’s capabilities.3 | Installing Maya for Windows > Installing Maya 2008 alongside previous versions Installing Maya 2008 alongside previous versions Maya 2008 and previous versions of Maya can co-exist on the same machine. you may need to fully specify the directory path to be sure you are getting the version of the Maya renderer you expect. try setting the following options (some steps offer only general guidelines because each manufacturer has a unique set of display options). To learn the correct option settings for graphics cards qualified for use with Maya. Please refer to: www. From the Color quality menu. See your graphic card’s installation instructions. The higher you set the display resolution. To set your graphics card options 1 2 3 Right-click your desktop. This is called VRAM on some computers. For example. However. then select the Settings tab. select 24 or 32 bits of color for best color quality in displayed images. the more graphics card main memory you need. please check the qualification charts for the latest information. you must have a graphics card qualified to run Maya. Drag the Screen resolution slider to the best display resolution supported by your hardware.autodesk. if you run the Render command in a terminal window.com/qual-charts As well. select Properties. If you’re using a card that’s not qualified.

Installation and Licensing Guide 30 . The tab has performance options that vary with each card. Close the Display Properties window. single. it’s likely that a tab named for the card was created in the Display Properties window. The following are general suggestions for setting performance options: 1 2 In the Display Properties window. it will work better at a lower resolution.or double-buffered. Maya takes advantage of the hardware overlay plane feature available with most mid. Overlay planes are called hardware overlays on some products. overlay planes enable programs to quickly display certain elements of a user interface that exist on top of other elements. In brief.3 | Installing Maya for Windows > Graphics requirements for Maya Maya generally works best at 1280 by 1024 resolution. If you’ve selected True Color and your card has limited VRAM.and high-quality OpenGL graphics cards. click the tab named for your graphics card (if available). Maya works with four-bit or greater overlay planes. forcing the OpenGL driver to operate in software mode rather than use hardware acceleration. the card may run out of memory. click the Advanced button and select the appropriate tab. (At the higher resolution. On Windows 2000 and Windows XP. without having to redraw the entire user interface. For some graphics cards. 3 4 Stencil planes are not required by Maya: you can turn them off. Turn on the overlay plane feature (if available). overlay planes are available only if you turn off alpha planes operation.) To set graphics performance options After you install your graphics card driver software.

4 Installing Maya for Mac OS X Overview of installing Maya for Mac OS X This chapter describes how to install Maya for Mac OS X as well as the hardware and system requirements for installing and running Maya on the Mac OS X operating system. see “Software that can be installed separately” on page 40 and “Installing license server software” on page 65. If you’re going to use a computer to only serve licenses. you’ll need to contact your system administrator.com/qual-charts You must have administrator privileges to install Maya. Before you begin: checklist You must run the installer on each computer where you want to run the software. This means that you need an administrator password on your computer to install Maya. Autodesk does not support hardware and software configurations that do not meet these requirements. Required action Review the requirements section in this chapter (“System requirements” on page 32). Maya 2008 supports both PowerPC and Intel processors on Mac OS X through a Universal Binary. (You do not need to be an administrator to launch Maya once it is installed.autodesk. Installation and Licensing Guide 31 .) If you do not have administrator privileges on your computer. Issue Your computer system must meet specific hardware and software requirements for you to successfully install and run Maya. The most up-to-date information on specific hardware system qualifications for your computer can be found on the Autodesk Web site: www.

We do not recommend changing a PATH environment variable. System requirements Autodesk certifies certain computer system configurations as meeting the requirements to work with the Maya software. For more information.4 | Installing Maya for Mac OS X > System requirements Issue If you have a previous version of Maya on your system. See “Uninstalling Maya” on page 39. a pre-release copy). However. To determine whether your particular system meets these requirements. you can choose to keep it or uninstall it. Required action Uninstall Maya before installing the same Maya version as the one installed. you must uninstall before installing the same Maya version as the one installed (for example. You can use the Maya Terminal that comes with your Maya package to set paths correctly. see “Maya Terminal window provided with Maya” on page 40. Under most circumstances Maya performs correctly if the path is not set.autodesk. we recommend that you close all other programs and disable virus detection software before launching the installer. Before installing: • • Close all programs. Disable any virus detection software.com/qual-charts Installation and Licensing Guide 32 . To avoid any conflicts when installing Maya. Having multiple versions of Maya installed on a machine may cause version conflicts. please check the following table. The latest information on qualifying systems is always available at: www.

Refer to the manual or online help that came with your mouse to find out how to do this.4 | Installing Maya for Mac OS X > System requirements To examine the system capabilities of your Mac OS X computer Do one of the following: • • From the Apple menu. Maya can work with mouse input devices that have fewer buttons. If your mouse came with a preference program for customizing mouse buttons. Installation and Licensing Guide 33 . operating system. Double-click the Apple System Profiler application (Applications > Utilities). set it to deactivate when Maya is active. select About this Mac and click the More Info button. Category Hardware Values • • • • Macintosh computer (G5 processor or Intel processor recommended) 1 GB memory (minimum) DVD drive three-button mouse (recommended). Apple System Profiler provides information about your computer. disks. and applications. See in the Environment Variables guide in the Maya Help for details of how to set Maya to work with different mouse input devices.

hardwareaccelerated OpenGL graphics card.4 or later Mac OS X Server is not supported Not all versions of Mac OS X can be used with Maya. www. Lower resolutions can make it difficult to see some attributes inside editors. Check www.autodesk.to high-range.com/qual-charts • • Operating system • • Disk space requirements • A minimum of 750MB of available disk space for Maya and 255MB for Maya documentation. If possible. Installation and Licensing Guide 34 . Many graphics card manufacturers document the setup of their graphics card for use with Maya. Mac OS X version 10. Maya works best with a mid. Autodesk recommends that you refer to the Maya qualification charts before upgrading to a newer version of the operating system. Refer to the instructions that came with your particular graphics card. Set your display to show millions of colors.4 | Installing Maya for Mac OS X > System requirements Category Graphics requirements Values • A graphics card qualified to run Maya.autodesk.com/qual-charts to see which operating system and graphics card are qualified for Maya. set your resolution higher than 1024 by 768.

and will not be qualified. • Safari™ and Mozilla Firefox web browsers have been qualified to view the Maya Help. Supported features The following table lists features that are not supported in Maya for Mac OS X on Intel processors.com). General notes • • Maya for PowerPC processors is not tested on Rosetta. Installation and Licensing Guide 35 . Plugins built for previous version of Maya on PowerPC will need to be recompiled to run with Maya for Intel processors.com.wacom.4 | Installing Maya for Mac OS X > Maya on Intel Mac OS X Category Other software Values • Apple QuickTime® and Preview (which reads PDF files) are provided with the Mac OS X operating system. Wacom™ tablet. Optional hardware • Maya on Intel Mac OS X The following section discusses differences between Maya for Intel processors and Maya for PowerPC processors. You can also download Adobe® Acrobat® Reader at www. These applications are required for viewing the multimedia movies provided with the Maya application and viewing the PDF documentation provided on the Maya DVD. Make sure you install the latest Wacom driver software (www.adobe.

Installing Maya (Mac OS X) If you have a hardware lock (dongle). 3 Click Continue to proceed with the Maya software installation. If the Maya 2008 Finder window does not open automatically. and then restart the installer. You must close the installer and remove the hardware lock. If it is plugged in during installation. To install Maya for Mac OS X 1 Insert the Maya DVD into the drive of your computer. the installer may ask you to type in the name and password of an administrator account on the local machine. You can cancel the installation at any time by closing the installer window. 2 Double-click the Maya 2008 package icon within the Maya/MacOSX folder to begin the installation process. Hardware lock driver Installation of the HASP4 drivers from Aladdin requires that you remove the hardware lock (dongle) first. you may see an error message. you must plug it in after installation. The installer window appears. Note At various points during the installation. double-click the Maya 2008 disk icon on your Desktop. See “Installing the Maya Shader Library” on page 57. The contents of the DVD appear in a new Finder window. Note You can also install the Shader Library. Installation and Licensing Guide 36 .4 | Installing Maya for Mac OS X > Installing Maya (Mac OS X) Feature Vector Renderer plugin Comments Not supported (3rd party library). The Shader Library contains pre-defined materials you can apply to your models.

If you want to choose which components of Maya to install. In the Select a Destination screen. 4 5 Click Continue and then Accept to continue with the Maya software installation. Click Continue. select the volume where you want Maya to be installed. the following dialog box appears: 7 Select which components you want to install. The Easy Install screen appears. You can print or save this License Agreement for future reference. By default. 6 If you want to perform a basic (non-customized) installation. the installation process does not continue. but you can specify another folder by clicking Choose. (Optional) If you click Customize.4 | Installing Maya for Mac OS X > Installing Maya (Mac OS X) The Autodesk Software License Agreement appears. click Install and proceed to step 8. Maya will be installed into the /Applications/Autodesk folder of this volume. This agreement requires your acceptance for the Maya software installation to continue. Your choices include: Installation and Licensing Guide 37 . click Customize and proceed to the next step. If you do not agree to the terms and conditions of the agreement.

. A link to the Product Configuration Wizard is found in the folder where you install Maya. choose to search the License data file. Fcheck_app—A player for Maya movie and image file formats. tutorial files. you can skip this step (if you go through the License data file search process. see the Licensing Maya chapter. The progress of the installation is indicated by the progress bar at the bottom of the installer’s window. If you’re an existing customer of Maya and your license is still not installed through the License data file search. • If your license is installed. see “Prekey” on page 71 and “Webkey” on page 72. The Maya software and accompanying utilities are installed on your computer. Installation and Licensing Guide 38 . start the Product Configuration Wizard after installation by double-clicking the Maya icon. Maya_en_US_docs—Maya English Documentation. For more information. The Product Configuration Wizard that licenses your copy of Maya is also installed. which contains reference documentation. Maya_devkit—Maya Developer’s Kit. 8 Click Install. The Maya online documentation (in English). • • The Maya Uninstaller and Uninstaller List is also installed when Maya is installed. If you’re a new Maya customer. For more information. The Product Configuration Wizard is installed to /Applications/Autodesk/PCW. you’ll get a message on the following screen.4 | Installing Maya for Mac OS X > Installing Maya (Mac OS X) • • • Maya_core —You must install this component to use Maya on your computer. and multimedia. • To license your copy of Maya. If you’re an existing Maya customer. 9 The installer can search the License data file (Prekey file) to see if your license can be installed for you. you may want to download the updated License data file (Webkey). See Chapter 2. Files and documentation for programmers who want to create Maya plug-ins (not included in the Easy install). no license will be found). “Quick Start Licensing”.

see “Licensing Maya” on page 67.4 | Installing Maya for Mac OS X > Uninstalling Maya Additionally. 3 Select the components you want to uninstall and click Uninstall. if you’re setting up a license server. see “Installing license server software” on page 65 and “Licensing Maya” on page 67 for details on how to set up both servers and clients. it displays a message indicating that the software install is complete. uninstall any existing copy of Maya 2008 on your computer before reinstalling Maya 2008. Installation and Licensing Guide 39 . The uninstaller program appears. Double-click the Uninstaller icon. Uninstalling Maya To ensure a clean installation. this is Applications/Autodesk/ maya2008/). For more information. To uninstall Maya for Mac OS X 1 2 Navigate to the Maya directory (by default. When the installer finishes.

term directly.sh This could be used in a custom environment instead of using Maya Terminal. Installing Maya 2008 alongside previous versions of Maya Maya 2008 and previous versions of Maya can co-exist on the same machine. For more information. if necessary. • • • Autodesk DirectConnect components QuickTime Components—Allows users who do not have Maya to work with IFF files in applications that are QuickTime aware. be aware of which version of Maya you are running. Installation and Licensing Guide 40 . see “Installing license server software” on page 65 and “Licensing Maya” on page 67. Autodesk License Server—Installs the components necessary for a computer running Mac OS X to function as a license server. you must fully specify the directory path to be sure you are getting the version of the Maya renderer you expect.4 | Installing Maya for Mac OS X > Software that can be installed separately Software that can be installed separately The following additional software is provided on the Maya DVD to be installed separately.term file makes it easier to use command-line Maya applications on Mac OS X. If you run the Render command in a Terminal window. Using this . Maya Terminal window provided with Maya The Maya Terminal. However. when accessing the Maya environment remotely or from an alternative term application. for example.term file provided in your Maya directory launches a Terminal window that has all the proper path information to run Maya commandline applications (such as Render) and licensing tools. Note Maya Terminal.term sources a simple (Bourne) shell script to set up the environment: /Applications/Autodesk/maya2008/ Maya.app/Contents/bin/MayaENV.

autodesk. Installation and Licensing Guide 41 . you’ll need to contact your system administrator.5 Installing Maya for Linux Overview of installing Maya for Linux This chapter describes how to install Maya for Linux (32-bit and 64-bit) as well as the hardware and system requirements for operating Maya on a Linux operating system. If you do not have root on your computer. The most up-to-date information on specific hardware system qualifications for your computer can be found on the Autodesk Web site: www. You do not need to be root to launch Maya once it is installed.com/qual-charts You will need access to the root or superuser account and password on your computer to install Maya. Autodesk does not support hardware and software configurations that do not meet these requirements. Required action Review the requirements section in this chapter (“System requirements” on page 42). Before you begin: checklist Issue Your computer system must meet specific hardware and software requirements for you to successfully install and run Maya. You should not run Maya while logged in as root.

To determine whether your particular system meets these requirements. The default software installation performs the following tasks: • Creates and installs software in the following directories: /usr/autodesk /usr/autodesk/maya2008 This is the base location for all Autodesk software if it does not already exist. The latest information on qualifying systems is always available at www. See “Uninstalling Maya” on page 50. Any previous versions of Maya are left untouched. a pre-release copy).autodesk.com/qual-charts. However. System requirements Autodesk certifies certain computer system configurations as meeting the requirements to work with the Maya software. • Creates or updates the symbolic links for the following: • • /usr/autodesk/maya to the actual installation location some files in /usr/local/bin to the new Maya software Note If you are installing Maya on a remote machine. you can choose to keep it or uninstall it. please check the following table. Required action Uninstall Maya before installing the same Maya version as the one installed. Installation and Licensing Guide 42 . You must also uninstall the AWCommon and AWCommonserver software before installing.5 | Installing Maya for Linux > System requirements Issue If you have a previous version of Maya on your system. you must uninstall before installing the same Maya version as the one installed (for example. make sure the DISPLAY environment variable is pointing to your local machine so that the licensing GUI is displayed on your local machine to complete the installation.

Some aspects of Maya may not work correctly if the expected visuals are not available. Category Hardware Values • • • • • • Intel® Pentium® 4 or higher (EM64T-capable for 64bit). To use the Hardware Render Buffer window. If Maya cannot obtain the visuals it requests. Use glxinfo to list currently available visuals. Refer to the instructions that came with your particular graphics card.com/qual-charts Graphics requirements • Maya expects to obtain specific visuals for use with OpenGL. Please refer to: www.5 | Installing Maya for Linux > System requirements You can obtain information about your computer’s processor and memory by accessing the KControl (KDE Control Panel) or typing kcontrol in a shell window. The preferred visual configuration is: • • Both single and double buffered RGBA 8/8/8/8. Many graphics card manufacturers document the setup of their graphics card for use with Maya. with 24 bit depth buffers. Installation and Licensing Guide 43 .autodesk. adding Alpha and Accumulator buffers are also required. it usually outputs what was not found and continues if possible. AMD® Athlon 64™ or Opteron® 1 GB or more available memory keyboard three-button mouse with mouse driver software DVD drive network card A graphics card qualified to run Maya.

3 is automatically installed in /usr/autodesk/maya2008/lib. Type: rpm -qa | grep fam or rpm -qa | grep gamin The normal directory location for libfam.0 is /usr/lib or /usr/lib64 The Mozilla Firefox web browser has been qualified to view the Maya Help.2 Please check at www. so you should check first to see if the files are already installed.autodesk.so.5 | Installing Maya for Linux > System requirements Category Operating system Values 32-bit and 64-bit operating systems: • • • Red Hat® Enterprise Linux WS 4.so. FAM run-time environment The File Access Monitor (FAM) software allows Maya to monitor file changes in the Expression editor. Disk space requirements Other software • • Minimum: 400MB (without documentation package) Standard: 450MB (with documentation package) The following software must be installed on your workstation: OpenMotif run-time environment With Maya 2008 the required library libXm. FAM may already be included.com/qual-charts for important updates.0 update 4 Fedora Core 5 SUSE™ 10. Installation and Licensing Guide 44 .

Installation directory (Linux) The following table shows where Maya is installed by default on Linux 64-bit and 32-bit operating systems. 32-bit Maya 64-bit Linux OS 32-bit Linux OS /usr/autodesk/maya2008 64-bit Maya /usr/autodesk/maya2008-x64 /usr/autodesk/maya2008 n/a Maya on 64-bit systems The following section discusses differences between Maya for 64-bit operating systems and Maya for 32-bit operating systems. the mouse becomes operational.com).wacom. Make sure you install the latest driver software (www. • • Maya on 64-bit can take advantage of greater than 4GB of memory (maximum memory is system-dependent) Maya on 64-bit uses SSE2 instructions for floating point computations Installation and Licensing Guide 45 . Benefits of 64-bit Maya With Maya 2008 for 64-bit EM64T/AMD® 64 processors. Using the pen and tablet overrides mouse operation.5 | Installing Maya for Linux > Installation directory (Linux) Category Optional hardware Values • Wacom tablet—The Wacom tablet works the same as with other programs. When the pen is out of contact with the tablet. you can now work with larger and more complex scenes that you ever could before.

you must license Maya. You must install Maya licenses if you are: • • installing Maya for the first time adding additional licenses to a networked-type license Installation and Licensing Guide 46 . Installing Maya (Linux) This section describes how to install Maya for Linux. see the API guide under Developer Resources in the Maya Help. Not supported in 64-bit Maya (3rd party library) Not supported in 64-bit Maya openModel9.7 is not available in 64bit Maya Not supported in 64-bit Maya. When the installation is complete. Feature Vector Renderer plugin QuickTime VR RibExport Alias wirefile export Maya Motion Capture feature Comments Not supported in 64-bit Maya (3rd party library). Maya API and Developer Kit For details on API and Developer support for 64-bit Maya. We recommend using Autodesk MotionBuilder for motion capture. Supported features The following table lists features that are not supported in 64-bit Maya.5 | Installing Maya for Linux > Installing Maya (Linux) • Additional general registers in 64bit mode allow the compiler to generate better code which spills to memory less often.

For information on upgrading Maya.” Installing Maya using the rpm utility This section describes how to install Maya for Linux using the rpm command-line utility. “Licensing Maya” for details. For example. “Troubleshooting. With the rpm command you can use either the -i flag or the -ivh flag to install the programs. If you have problems installing. see Chapter 10. Note If you have previously installed a version of Maya 2008 for Linux. The -ivh flag provides you with more information during the installation. To install using rpm 1 2 3 4 Log in as root. Mount the DVD drive.5 | Installing Maya for Linux > Installing Maya (Linux) • changing the machine on which Maya is installed. For example. Insert the Maya DVD into your drive. type: mount -r /dev/dvd /mnt/dvd Change to the directory where the Maya for Linux is installed. Installation and Licensing Guide 47 . see Chapter 9. uninstall that version before installing this newest version. type: cd /mnt/dvd/Linux 5 Use the ls command to list the packages on the DVD. See “Uninstalling Maya” on page 50.

i386.0#.asp Only if you have a hardware lock (dongle) 6 To install the required base software.i386.rpm aksusbd-suse-1.rpm (32-bit) Maya2008_0-docs_en_US-2008.80-#.8.aladdin. 64-bit dongle drivers were not available.x86_64.80-#.x86_64.0#.i686.rpm Maya for Linux (64-bit) Maya2008_0_64-2008.i686.1-3.com/support/hasp/ enduser. go to: www.rpm (64-bit) AWCommon-10.80-#.5 | Installing Maya for Linux > Installing Maya (Linux) Package Name (# is the package number) (32-bit) AWCommon-10.i686.0-#.i686.0-#.1-3. enter the following command: (32-bit) Installation and Licensing Guide 48 .rpm (32-bit) Maya2008_0-2008.rpm (32-bit) AWCommon-server-10.rpm Description Licensing software Licensing Server software When required Always For serving networked licenses Always (64-bit) AWCommon-server-10. To download them when they become available.x86_64.80-#.x86_64.rpm Maya 2008 documentation Optional (64-bit) Maya2008_0_64-docs_en_US-2008.rpm Hardware lock drivers for Red Hat and SUSE (64-bit) At time of release.rpm (32-bit) aksusbd-redhat-1.8.

0#.0-#. To verify what version you have. you’ll need to install the hardware lock drivers.1-3.0-#. type: rpm -qa | egrep 'AWCommon|Maya' For more information.i686.rpm rpm -ivh aksusbd-suse-1. Note If you have a previously installed version of AWCommon and Maya for Linux.rpm Maya2008_0-2008.i686.0-#. 10 You should see the software files installed in the following directory: (32-bit) /usr/autodesk/maya2008 (64-bit) /usr/autodesk/maya2008-x64 Installation and Licensing Guide 49 .x86_64.8.x86_64.x86_64. To install the documentation package.1-3. depending on your Linux distribution: rpm -ivh aksusbd-redhat-1. uninstall that version before installing this newest version. 7 8 Verify that OpenGL is installed.i686.so. type the following where # is the specific package number: (32-bit) rpm -ivh Maya2008_0-docs_en_US-2008.i386.80-#. You can install them by typing one of the following. so installing the openMotif runtime rpm is not required.so in the /usr/ lib or /usr/X11R6/lib directory.rpm where # refers to the specific package numbers.8.5 | Installing Maya for Linux > Installing Maya (Linux) rpm -ivh AWCommon-10.rpm 9 You may receive an error message during installation about a missing file. Maya 2008 adds the required libXm.rpm If you have a hardware lock.rpm (64-bit) rpm -ivh AWCommon-10. this does not affect hardware lock driver operation. Look for a file named libGL.i386. see “Uninstalling Maya” on page 50.rpm (64-bit)rpm -ivh Maya2008_0_64-docs_en_US-2008.3 library to the Maya lib directory as part of its standard install.rpm Maya2008_0_64-2008.80-#.

unmount and eject the DVD and store it in a safe place. you may need to perform additional setup procedures. See the “Additional Linux notes” on page 51 for additional information. Note In order to use Maya. For example. you may see the following package: Maya-8_5-# You may also see the AWCommon packages. see the Quick Start Licensing chapter. For example. If you want to install Maya on a different file system (due to lack of space). if you’re a new user licensing a single copy of Maya. which are used for licensing: Installation and Licensing Guide 50 .5 | Installing Maya for Linux > Uninstalling Maya Once the Maya software is successfully installed. create a symbolic link from /usr/autodesk/maya2008 or /usr/autodesk/maya2008-x64 to that file system. Proceed to the Licensing Maya chapter or. type the following commands: su root ln -s /freespace/autodesk/maya2008 /usr/autodesk Uninstalling Maya To uninstall Maya for Linux you can use the rpm utility. Maya is installed in the /usr partition. if you are installing 32-bit Maya 2008 on a file system called /freespace. To uninstall Maya using rpm 1 2 3 Log in as root. List the installed package names by entering: rpm -qa | egrep 'AWCommon|Maya' Identify each package name you want to uninstall. Installing Maya on file systems other than /usr By default.

and should not interfere with the normal operation of your Linux system.2 compiler. Installation and Licensing Guide 51 . describe differences between Maya for Linux and other versions of Maya. and provides other information specific to using Maya on the Linux operating system. Maya has been compiled with this compiler under RHEL 4 WS. Maya works in much the same way as when installed on Windows.5 | Installing Maya for Linux > Additional Linux notes AWCommon-10.80-# Note Uninstalling the AWCommon software does not affect any license files in the license directory (/var/flexlm). some libraries and symbolic links are installed in the /lib directory under your Maya directory. Compiling plug-ins and standalone programs To compile plug-ins and standalone applications for Maya 2008 on Linux. use the released gcc 4. 4 Uninstall each listed package using the following command: rpm -e Package where Package is the name obtained in the previous step. and “Linux compiler requirement” on page 251 in the API Guide.80-# AWCommon-server-10. Differences in operation When installed on a Linux system. For more information. also refer to the Maya 2008 Release Notes. As well. Additional Linux notes These additional Linux user notes provide special information for configuring Maya to run on Linux. see “Compiler Requirements” on page 249. For complete information on limitations and possible workarounds. “Linux environments ( 32-bit and 64-bit )” on page 249.1.

We recommend turning off the Alt+mouse buttons. certain default keyboard and mouse bindings must be changed from the factory settings. Since Maya uses the Alt+mouse buttons for scene view tumbling.5 | Installing Maya for Linux > Additional Linux notes Using the MayaScheme file to set fonts. and many combinations of Linux system components are possible for use with Maya—more than can be described (or tested) by Autodesk. Copy this file to your home directory’s $HOME/app-defaults directory so that it can be edited. These include output to AVI or SGI movie formats. Different Linux window managers have different key bindings and different procedures for setting them. KDE and Gnome desktop configuration For Maya to work properly with KDE and Gnome. some modifications should be made to the mouse control. such as the ones that let you tumble or pan a view in a panel. Unsupported Maya features Some of the features in the Windows versions are not currently supported. Linux systems are highly customizable. Please refer to the Maya 2008 Release Notes for more information. font sizes. The default bindings of the Alt key and mouse buttons do not work well with Maya. and colors Fonts. Refer to the Maya 2008 Release Notes for any known limitations. and colors can be configured using the MayaScheme file. font sizes. These default bindings prevent commands from being received by Maya. you need to ensure the bindings don’t conflict. The default file is found in /usr/autodesk/maya2008/app-defaults/MayaScheme. Linux desktop configuration To use Maya on Linux. This file lets you specify X Resources that Maya uses for configurable text. The following instructions give the procedures necessary for changing the most common configurations. Installation and Licensing Guide 52 .

Do one of the following: • • 4 • • (Red Hat Enterprise Linux WS 4. set all mouse action combinations to Nothing. KDE under Red Hat 1 2 3 Open the KDE Control Center. (Fedora Core 5) Open the Window Actions tab.0) Inner Window.0) Interactive Inner Window. Titlebar & Frame In the following section: For modifier key Meta. (Red Hat Enterprise Linux WS 4. Installation and Licensing Guide 53 .5 | Installing Maya for Linux > Additional Linux notes Different versions of KDE and Gnome may have different methods of selecting the key bindings. Inner Window.0) Open the Actions tab. Titlebar & Frame (Fedora Core 5. Select Desktop and then select Window Behavior. See the KDE and Gnome documentation for instructions if the following steps don’t work for your particular window manager.

Do one of the following: • (Red Hat Enterprise Linux WS 4.5 | Installing Maya for Linux > Additional Linux notes Meta Meta 5 Click Apply and close the Control Center. Installation and Licensing Guide 54 .0) Select Applications. then Preferences and then select Windows. Gnome under Red Hat 1 2 Open the Gnome Panel.

(Setting either Control or Alt here may cause problems when using Maya. In the Window Preferences dialog box.0) Select System.) 4 Click Close.. set the “To move a window.5 | Installing Maya for Linux > Additional Linux notes • 3 (Fedora Core 5. then Preferences and then select Windows..” key to Super. Installation and Licensing Guide 55 .

5 | Installing Maya for Linux > Additional Linux notes Installation and Licensing Guide 56 .

6 Installing the Shader Library Installing the Maya Shader Library After installing Maya.env file so that Maya knows where you’ve stored the Shader Library. including materials and file textures. The Shader Library is about 110MB. If multiple users will be accessing this library. For Windows and Linux. copy it into a special folder in the shared users directory. We recommend that you update each user’s Maya. copy it into the Autodesk program directory. you can install the Maya Shader Library. To install the Maya Shader Library 1 Insert the Maya DVD into your computer’s drive. Copy the shaderLibrary folder from the Extras folder to your computer. you can: • • • run it from your local machine run it from the server run it from the DVD In order to run it from your local machine. By default this is: • • • (Windows) C:\Program Files\Autodesk\ (Mac OS X) /Users/Shared/Autodesk/maya/ (Linux) /usr/autodesk Note Alternatively. you can access the Shader Library from the DVD or copy the shaderLibrary directory to another location in your own home directory and set the following environment variables. For Mac OS X. which is a collection of Maya scene files consisting of over 60 shading networks. To use the Shader Library. you have to copy the entire shader library directory and its contents to your computer. You can also set up a Shader Library tab in Hypershade. put it in a location where all users have read access. Installation and Licensing Guide 57 .

see the Environment Variables section in the Maya Help. Once you install the Shader Library. the value is preset for you. Linux) To update the Maya.env file with new environment variables In the user’s Maya. For more information about setting environment variables.env file set the following environment variable (for example): MAYA_SHADER_LIBRARY_PATH = /usr/autodesk/shaderLibrary MAYA_SHADER_LIBRARY_PATH = C:\Program Files\Autodesk\shaderLibrary\ For Mac OS X.6 | Installing the Shader Library > Installing the Maya Shader Library (Windows. Installation and Licensing Guide 58 . you’ll see a Shader Library tab in the Hypershade.

allows you to install a version of mental ray (satellite) on any networked computer. based on mental ray satellite technology. see the Maya Help. Setting up the rayhosts file is required for mental ray for Maya satellite rendering to work. For more information about mental ray satellite. The master machine handles task distribution. navigate to Using Maya > Rendering and Render Setup > Rendering > mental ray for Maya rendering > Network rendering. including how to set up the rayhosts file to get and receive data from Maya. It supplements the mental ray rendering capabilities in Maya with the additional rendering power provided by the networked computers’ CPUs. The new network rendering capability. Installation and Licensing Guide 59 . The slave machines (satellite rendering computers) process rendering tasks they receive over the network from the master and send back results.7 Installing mental ray for Maya satellite Overview of mental ray (satellite) mental ray for Maya supports a different form of network rendering: mental ray satellite rendering. This special version of mental ray resides on that machine and waits for rendering tasks from Maya. load balancing. and the collection of received rendering tasks which make up the rendered image. A mental ray distributed rendering can speed up all of the following tasks: • • • • interactive rendering (through the Maya interface) IPR rendering with mental ray for Maya interactive batch rendering (a batch render started by Maya) command-line rendering The rendering process is typically initiated from the master machine (the machine running Maya or where the command-line render starts from). In the Maya Help.

and double-clicking the mental ray standalone installer. The default installation directory is: C:\Program Files\Autodesk\mentalraysatellite2008\ (Mac OS X) To install mental ray standalone with satellite licensing 1 On each slave machine. During the installation. begin the installation process by inserting the Maya DVD. Follow the installation steps.7 | Installing mental ray for Maya satellite > Slave machine installation Slave machine installation The special version of mental ray standalone with satellite rendering technology must be installed on all slave machines. Mount the DVD drive. and Linux are included with this release of Maya on the Maya DVD. you can click Custom to change the installation directory. The satellite-enabled versions of mental ray for Windows. During the installation. The default installation directory is: /Applications/Autodesk/mentalray Satellite 2008 2 (Linux) To install mental ray standalone with satellite licensing using rpm 1 2 3 Log in as root. you can change the installation directory. The installer appears. On each slave machine. Mac OS X. 2 Follow the installation steps. (Windows) To install mental ray standalone with satellite licensing 1 On each slave machine. type: mount -r /dev/dvd /mnt/dvd Installation and Licensing Guide 60 . For example. begin the installation process by inserting the Maya DVD. opening the mental ray satellite folder and double-clicking the mental ray standalone installer. opening the mental ray satellite folder and the platform-specific Windows folder. begin the installation process by inserting the Maya DVD.

the Ray Sat server must be running. Slave machine additional setup Once this version of mental ray is installed and running. a service on the machine (the Ray Sat server) waits for rendering tasks from mental ray for Maya on the master machine. follow this procedure. By default this is C:\Program Files\Autodesk\mentalraysatellite2008\bin\.i686. There is only one service entry/xinetd config. The satellite-enabled version of mental ray does not require its own licensing. and enter the following command (where # is the specific package number): (32-bit) rpm -ivh mental_ray_satellite2008_0-2008. To verify that it is running on Windows.rpm Note 64-bit Windows and 64-bit Linux releases of mental ray for Maya satellite use the same port and service name as the 32-bit versions.7 | Installing mental ray for Maya satellite > Slave machine additional setup 4 Open the mental ray satellite directory.x86_64. so installing a 64-bit package after the 32-bit (or the other way around) leaves only the last installed version working. Navigate to the /bin directory of the mental ray satellite standalone. On the slave machine.rpm (64-bit) rpm -ivh mental_ray_satellite2008_0_64-2008.0-#. You will run into problems if you install both the 32-bit and the 64-bit versions on a 64-bit system. go to the platform-specific linux directory. To verify that Ray Sat server is running (Windows) 1 2 Open a Windows command prompt.0-#. it is activated through Maya’s licensing. Type the following: raysat2008server /query 3 Installation and Licensing Guide 61 .

To change the port number (Windows. and start it from the Services Control Panel (Settings > Control Panel > Administrative Options > Services) or type the following: raysat2008server /start Slave machine port setup On the slave machine. 7107) to the desired port number: mi-raysat2008 7107/tcp Installation and Licensing Guide 62 . Linux) 1 Edit the services file with a text editor. port number 7107 is set by default. If you want to change the port number that mental ray satellite uses to a value other than 7107. The port value would be determined by your network administrator (a free TCP/IP port). you must edit the services file. This works well in the majority of cases and you won’t need to change the port number.7 | Installing mental ray for Maya satellite > Slave machine port setup A message should be returned that the RaySat2008 Server service is running. make sure that RaySat2008 Server has been installed as a service. If you do not get this message. The services file is located at: • • • (Windows 2000) C:\WINNT\system32\drivers\etc\services (Windows XP) C:\Windows\system32\drivers\etc\services (Linux) /etc/services Note If you are running 32-bit mental ray satellite on a 64-bit system. the services file is found at: C:\Windows\SysWOW64\drivers\etc\services 2 Change the number in the following line (here.

then mi-raysat2008.7 | Installing mental ray for Maya satellite > Licensing of satellite rendering To change the port number (Mac OS X) 1 2 3 Launch the NetInfo manager (/Applications/Utilities/NetInfo Manager) Navigate to /. use of the functionality is slightly more flexible. the use of mental ray for Maya with satellite can only be initiated from the specified host for which your received your Maya key. Depending on the type of Maya license you purchased.) For networked license setups. see the Licensing chapter of this guide. then services. (These line items listed in the license file define separately licensed features under a overall Maya license. Licensing of satellite rendering For more details about licensing of Maya. For networked licenses. including the port number (by default. Your version of Maya determines how many networked CPUs running satelliteenabled mental ray standalone can participate in a render: • • Maya Complete – 2 additional networked CPUs Maya Unlimited – 8 additional networked CPUs For standalone licenses. The workstation can distribute mental ray for Maya rendering to either two or eight slave CPUs depending on your license. this is 7107). you additionally have either a mental ray for Maya Complete or mental ray for Maya Unlimited line item in your license. Tip You can also use the nitutil command-line utility to change the configuration of mental ray satellite. the license running Maya and the license running mental ray for Maya can be logged out separately allowing certain rendering tasks to be initiated remotely. Click on the lock icon to authenticate and change settings. Installation and Licensing Guide 63 .

Maya Unlimited) in your license server will be checked out first. making it unavailable for any other workstation. (Offline) If you launch a command line mental ray for Maya render from any computer that is not a Maya workstation (and the interactive version of Maya is not running). including the workstation of the user who launched Maya. Render -r mr -lic mc attempts to check the mental ray for Maya Complete line item within the license first. This allows the mental ray satellite slaves indicated in your rayhost file to participate in the render. and then the Unlimited line item within the license if a Complete line item is not available. The type of license you purchased controls whether you can use up to 2 or 8 mental ray standalone slave CPUs on other computers. • Note If you have launched Maya but have not yet rendered with mental ray for Maya since the start of your interactive session. Installation and Licensing Guide 64 . Batch render or command line render) on the workstation. The networked mental ray for Maya portion of your license is logged out. For more details on mental ray rendering. This checks out the mental ray for Maya portion of the license. initiate a mental ray for Maya render (either a single frame in the Render View. This licensing behavior can be overridden using the -lic mc flag with the Render -r mr command. as well as the mental ray reference included with the Maya Help. see the Rendering sections of the Maya Help. no mental ray for Maya line item from your networked license is checked out.7 | Installing mental ray for Maya satellite > Licensing of satellite rendering There are two possible cases when using mental ray for Maya with networked licenses: • (Interactive) With Maya running interactively on a workstation. You may therefore start a command line mental ray for Maya render from another host. the mental ray for Maya license which allows the largest number of slaves (that is. The computer you launched the command from then becomes the master machine for mental ray for Maya satellite rendering.

you may have to copy the License Updater executable to a local drive to run it.8 Installing license server software & updates Installing license server software For more details on licensing. available as a Custom install. • • For the latest server software as well as server software for other platforms that support license server software for Maya.autodesk. go to: www. see “Installing Maya (Linux)” on page 46. and you need to update the license to Maya 2008. For more information. you may be able to do so by running the License Updater on the Maya DVD. see “Software that can be installed separately” on page 40. you only need to install the Autodesk License Server package. navigate to the LicenseUpdater folder on the Maya DVD and run the platform-appropriate version of the License Updater. For more information. you only need to install the Autodesk License Server package. For more information. You only need to install the licensing software on that machine. If you are setting up a networked license server for Maya licenses. Installation and Licensing Guide 65 .com/licensetools Upgrading the license for license server software For Platinum membership customers: If you already have a license server set up. “Licensing Maya”. Note For Linux. On Linux. available in the Additional Items folder on the Mac OS X folder of the Maya DVD.) To do so. On Mac OS X. see Chapter 9. (This is equivalent to the Prekey running during the Maya installation process. see “Installing Maya (Windows)” on page 22. you only need to install the AWCommon packages. • On Windows. you do not need to install Maya on the license sever machine.

you can download the Webkey and attempt to update your license.8 | Installing license server software & updates > Installing license server software If your server is not updated with a new license from the License Updater. Installation and Licensing Guide 66 . For more information. see “Webkey” on page 72.

follow the instructions in this chapter to obtain and install your licenses using the Webkey. you can follow the instructions in the Quick Start Licensing chapter. For more information about networked licenses. Even if you are an existing Autodesk Maya customer. from Complete to Unlimited) you are relocating Maya to a different computer you are adding additional licenses to a networked license. you must go through the process of obtaining and installing a license if: • • • you are changing to a new Maya package (for example.9 Licensing Maya Who should use this chapter If you are a new customer. see Chapter 2. your license was not found in the Webkey file • Continue in this chapter: • • if you want a detailed explanation of how licensing works if you’re setting up multiple copies of Maya that are getting their license from a license server (see “Additional setup for networked licenses” on page 86). If you are an existing Autodesk customer: • your license may be available for you when you install Maya The Prekey file is run after installation. For more information. Installation and Licensing Guide 67 . “Quick Start Licensing”. see “Overview of licensing: some definitions” on page 68. If your licenses are still not installed.

The license resides in a license file on your machine or a license server machine. This number can be an ethernet ID (also known as a MAC Address) or a hardware key (dongle). Installation and Licensing Guide 68 . A license is a coded record of your software purchase. Online Product Activation (OPA) An automated activation process where you submit an online form with your serial number and hardware ID. and a license is automatically generated and sent back. Whenever a Maya session is launched. For example: MCF030-B-3322-0933-7182-1111-0000 or 123-45678901 If you did not receive a serial number when you purchased your Autodesk product. required for obtaining a license through Online Product Activation. FLEXlm. Product Configuration Wizard An Autodesk tool that uses Online Product Activation to allow you to request and install your license. Prekey An encrypted file containing license data for existing Autodesk Maya customers who are entitled to get the latest software version. the license management software. Hardware ID (Host ID) An alphanumeric code that identifies the machine that is authorized to run the software. Serial Number A record of what you purchased from Autodesk. required for Online Product Activation.9 | Licensing Maya > Who should use this chapter Overview of licensing: some definitions All customers must have a software license to run Maya. searches the license file to check out a license for that session. contact your local Autodesk sales office or your reseller.

The software is licensed to the hardware lock rather than the computer’s hardware ID. the machine that requests a license from the license server Installation and Licensing Guide 69 .) A license to be shared by various computers on a network. To run Maya on different machines. on the computer where the hardware lock is attached. Hardware lock A hardware lock (dongle) allows you to run Maya on different computers (one computer at a time) without having to obtain a unique license for each computer. The Autodesk Maya software is installed on many computers. A hardware lock attaches to the USB port of your computer.) Standalone licenses look similar to the following sample: FEATURE Maya sgiawd 9. in the case of hardware locks. It lets you run Autodesk Maya only on the computer where the license is installed. you move the hardware lock.000 09-jan-2006 \ uncounted 7CD390F11000 HOSTID=000000000000 Network license (Floating license. Client In network license configurations. Network licenses require client and server setup. (Or. Network licenses look similar to the following sample: SERVER pc-server 000000000000 7111 VENDOR sgiawd FEATURE Maya sgiawd 9.9 | Licensing Maya > Who should use this chapter Standalone license (Node-locked license. each with a license file that accesses the network license server.000 10-nov-2005 1 \ FC29A6FBF000 License file A file with encrypted data that enables Autodesk Maya to run on your machine. You must have a duplicate of the license file on each computer.) A license for a single computer.

Installation and Licensing Guide 70 . see “Installing your hardware lock” on page 71.dat. The licensing process comments out licenses for previous versions of Maya. see “Confirming hardware lock driver activation” on page 101 or go to: www. but leaves them otherwise intact.dat. Note If you’re an existing customer on Windows.com/maya-support License file The location and name of the license file is: • • • (Windows) C:\FLEXLM\aw_servername. If you’re on Mac OS X. aw_client. a Maya 2008 license lets you run previous versions of Maya. (Linux) /var/flexlm/aw. If you have problems configuring your hardware lock. or own a parallel port dongle for Windows. (Mac OS X) /var/flexlm/aw_server.dat or /var/flexlm/aw_servername. Licenses are backwards compatible. where servername is the name of your license server. plug your hardware lock in after installation.dat. where servername is the name of your license server. the machine that provides licenses as requested by users on client machines.dat or aw.dat.dat. Note If you purchased a USB hardware lock (dongle) from Autodesk for your Maya license. that is. plug the hardware lock into the computer before running the installer so that the install process can detect that ID.autodesk. or aw.9 | Licensing Maya > Who should use this chapter Server In network license configurations.

For details. • • Where is your serial number? New customers who purchase Maya receive a serial number in one of the following ways: • • in an email from your reseller or from Autodesk on a sticker in your Maya package Note Email filters may prevent you from seeing your license email. and “(Mac OS X) To start the license server” on page 89. Look in your spam folder for email from <opauser@alias. new customers obtain a Maya license to activate their software. using the Prekey file. see “Activating the software from a serial number” on page 74. After installing Maya and entering the serial number. see “(Windows) To stop and start the license server” on page 87. you may need to reboot. As well. “(Linux) To start the license server” on page 88. If you go through the licensing process and it fails to detect the hardware lock. exit Maya or stop Maya license server operation before removing the lock. see “Confirming hardware lock driver activation” on page 101.9 | Licensing Maya > Prekey Installing your hardware lock • Be careful not to force the lock into the parallel port or USB port incorrectly. Your license upgrade may be installed for you Prekey If you are an existing Autodesk customer. your licenses may already be installed for you when you install Maya. For more information. Installation and Licensing Guide 71 .com> with a subject line of ‘Software Product Activation Serial Numbers’. Secure the parallel connector with the thumb screws so it won’t fall off and interrupt a Maya session. To avoid damaging a lock.

Autodesk provides several different ways for you to obtain and install your license. However. Getting the Webkey using the Autodesk Product Configuration Wizard 1 Start Maya. If your license was found in the Prekey file. In this case. you can launch it by doing one of the following: • • • 2 (Windows) Go to Start > Programs > Autodesk > Autodesk Maya 2008 > Licensing. If the Product Configuration Wizard does not appear. Maya will not start and the Product Configuration Wizard will appear instead. Webkey If you are an existing Autodesk customer and your licenses were not installed during installation. If you have not licensed Maya. try to run Maya. the Product Configuration Wizard appears. Maya starts up properly and no further action is required. (Linux) Enter the following command in a shell: /usr/autodesk/maya2008/bin/opa Expand all icons and select Download license upgrades for Maya 2008. see “Webkey” on page 72 and “Activating the software from a serial number” on page 74. double-click the Autodesk Product Configuration Wizard icon. you can obtain and install your licenses from the Webkey file on the Autodesk Web site.9 | Licensing Maya > Webkey There may be a brief delay while the installation software searches the Prekey file. Installation and Licensing Guide 72 . (Mac OS X) In /Applications/Autodesk/PCW/. even if you are an existing customer of Autodesk. To see if you’ve been licensed by the Prekey licensing process. For more information. your license may not be included in the Prekey file.

9 | Licensing Maya > Webkey 3 4 Click Next. Once you have chosen a Web browser. You do not need to download or install the Webkey file for any client machines that obtain their licenses from a license server. A Web browser window opens.autodesk. click Next. including license servers and any computers running Maya with a standalone license. displaying the Maya Webkey web page. You can also browse to the following URL in your Web browser to obtain the Maya Webkey file: www.com/maya-webkey Note If you run Maya on several different operating systems. Installation and Licensing Guide 73 . You may be asked to identify a Web browser. Instructions on this Web page describe how to download and install the Webkey file. you need to download and install the Webkey file for all operating systems that currently have Maya licenses.

You need a serial number to begin the activation process. The following instructions apply to all supported platforms. The following procedures explain how to license Autodesk Maya. 11character Maya serial numbers are three numbers. followed by a dash. followed by eight numbers. you will receive a license for your copy of Maya via email. For example: MCF030-B-3322-0933-7182-1111-0000 or 123-45678901 If you did not receive a serial number. contact your local Autodesk sales office or your reseller.9 | Licensing Maya > Activating the software from a serial number Activating the software from a serial number Note: You can follow the instructions in the Quick Start Licensing chapter. Installation and Licensing Guide 74 . The easiest and fastest way to get a license is to license the machine running Maya via an Internet connection. “Quick Start Licensing”. New customers who purchase Maya receive a serial number in one of the following ways: • • in an email from your reseller or from Autodesk on a sticker in your Maya package 33-character Maya serial numbers always begin with the letters ‘MC’ or ‘MU’. see Chapter 2. After installing Maya and entering the serial number. For more information.

follow the instructions in the next section (“Installing a license” on page 81) to license the computer you want to use.autodesk.9 | Licensing Maya > Activating the software from a serial number Note What if the computer running Maya is not connected to the Internet? You can obtain a license for your computer running Maya even if your computer is not connected to the Internet. When you receive the license. Also. To obtain a license by online product activation 1 When you complete the install. start Maya. Installation and Licensing Guide 75 .com/opa Enter the serial number. use another computer that is connected to the Internet. 2 On the computer that is connected to the Internet. The Autodesk Product Configuration dialog box appears (the appearance of this dialog box varies depending on which platform you’re running Maya). 1 Record the hardware ID of the computer that is not connected to the Internet from the Product Configuration Wizard. To do so. hardware ID. go to the following URL: www. and other information from the computer you want to obtain a license for in the form provided. have your serial number ready.

Installation and Licensing Guide 76 .9 | Licensing Maya > Activating the software from a serial number 2 Click I have a serial number that I need to activate and click Next. The following dialog box appears.

Installation and Licensing Guide 77 . please make sure it is plugged in now. One of the following dialog boxes appears. 4 Identifying your hardware ID. Enter it and click Next. or whether it’s an 11 character (3-8) serial number and click Next.9 | Licensing Maya > Activating the software from a serial number 3 Choose whether your serial number has 33 characters. The following dialog box appears. You are prompted to enter your serial number. A dialog box appears prompting you to make sure your USB or parallel port hardware lock (dongle) is connected. If you have a hardware lock (dongle).

9 | Licensing Maya > Activating the software from a serial number

Your hardware ID (also known as the hardware identifier or Host ID) is listed in this dialog box. The hardware ID is a way of uniquely identifying your computer by using an encrypted form of your ethernet address (or the FLEXID of your parallel port/USB hardware lock). Notes • If there are multiple hardware IDs, choose the appropriate one. For example, if you are installing Maya to a laptop that has a dock, you may see two Ethernet addresses, or a different ethernet address than the one that appears when the laptop is not docked. Make sure you choose the Ethernet address that is always with your computer (active whether or not your computer is connected to the network). • If you are using a hardware lock (dongle) to license Maya, you must choose the appropriate hardware ID (from the list that appears) that contains the FLEXID number for your hardware lock and not the Ethernet ID for your computer. The hardware lock ID begins with the letter F, whereas the Ethernet address begins with the letter E.

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9 | Licensing Maya > Activating the software from a serial number

If you are licensing via hardware lock and the hardware lock ID does not appear in the following hardware identifiers screen, we suggest you reboot your machine. If the hardware lock ID still does not appear in the list of hardware identifiers the hardware lock may not be properly attached or the hardware lock driver may not be activated. For further information, see “Installing your hardware lock” on page 71. 5 Click Next. The following dialog box appears.

You must request a license to use Maya. The fastest and easiest method is to use a Web browser to request your license. After you fill out an online form, the license will be displayed on the screen and sent to you promptly by email. This method is selected by default; click Next to proceed. (You can request a license by email. Click Show All Ways of Making an Activation Request to select this alternative method, which will take longer to process—typically, several days.) 6 If you are obtaining your license via the web site, select your browser in the next screen. Your browser launches and takes you to the Autodesk web site. On the Autodesk Product Activation web site, fill out the web pages. Follow the online instructions to obtain your license.
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9 | Licensing Maya > Activating the software from a serial number

When you submit the form, your license is displayed in your web browser and sent to the email address you specified. 7 Click Next. The following dialog box appears.

8

Open the email you received, copy the license data, and paste it in this dialog box. A message will let you know if the data is valid or not. When you are finished entering the license data and it is verified by the program, click Next. (If the license data is not valid, the Next button is greyed out and you cannot proceed to the next step.)

When you click Next with a valid license, this automatically installs your license and you are prompted to start Maya. For more information about messages that may appear during or just after this process, see “Licensing notes” on page 84.

Installation and Licensing Guide 80

Installation and Licensing Guide 81 . Look in your spam folder for email from Autodesk Online Activation <opa@alias.) Note Email filters may prevent you from seeing your license email. See “Activating the software from a serial number” on page 74. (Mac OS X) In the Maya directory (by default. (See “Activating the software from a serial number” on page 74 if you have not obtained your license.com> with a subject line that starts with ‘license’. this is /Applications/ Autodesk/Maya2008/).) You are setting up a networked license server on Windows and already have a license for it. launch the Product Configuration Wizard if necessary by doing one of the following: • • (Windows) Go to Start > Programs > Autodesk > Autodesk Maya 2008 > Licensing. • Do not use these instructions if: • You have a serial number but have not yet received a license. double-click the Autodesk Product Configuration Wizard icon. To install your license 1 Once you’ve received your license via email. • 2 (Linux) Enter the following command in a shell: /usr/autodesk/maya2008/bin/opa Go to the Autodesk Product Configuration dialog box.9 | Licensing Maya > Installing a license Installing a license Use these instructions if: • You have already obtained a standalone license from Autodesk and need to install it to activate your software.

9 | Licensing Maya > Installing a license 3 Select I have a license that I need to install and click Next. and click Next. Installation and Licensing Guide 82 . The following dialog box appears: 4 Choose whether to install your license from a file. to or copy and paste it from the email you receive.

By default. the Next button is greyed out and you cannot proceed to the next step. A file browser appears. Installation and Licensing Guide 83 .) • If you are installing from a file.. click Next. When you are finished entering the license data and it is verified by the program. When you click on a file. Browse to the location where you stored the license file. A message will let you know if the data is valid or not. (If the license data is not valid..9 | Licensing Maya > Installing a license One of the following dialog box appears.. The Enter License Data window provides a text input field where you can either type the license feature information or paste the data from an email or other text file.dat suffix. Click Browse. you can only select files with the .. 5 Do one of the following: • If you are pasting or typing the license. it is automatically checked for a valid license.

9 | Licensing Maya > Installing a license A check mark appears if the selected file contains a valid license. it may not contain a valid license. On Mac OS X. Licensing notes Note On Windows. this automatically installs your license and you are prompted to start Maya. The file may not have a valid format. When you click Next with a valid license. Installation and Licensing Guide 84 . The Next button is greyed out and you cannot proceed to the next step until you select a valid file. A file browser appears where you can save the license to a different location. or it may contain a license for a hardware ID other than your own. Click Next to continue. the Product Configuration Wizard may display a message indicating that you do not have permission to save the license file to the directory C:\FLEXLM. you may be prompted for your administrative password if your current user account lacks permission to write a file to /var/flexlm. or edit the file so that it uses the right format or contains a valid license. You need to have permissions set correctly on C:\FLEXLM to move the license file there. Select another file. Talk to a system administrator to get permissions set for this directory. An “X” symbol indicates the selected file does not contain a valid license.

• (Mac OS X) Double-click the Maya Product Activation icon in the Applications/Autodesk/maya2008/ folder. To request a license if you don’t have a serial number On any browser (it does not need to be the same machine as the one currently being licensed). an “Installation Incomplete” window appears. you can launch it by doing one of the following: • (Windows) Go to Start > Programs > Autodesk > Autodesk Maya 2008 > Licensing. Installation and Licensing Guide 85 . • • Click the Show Installation Log button to read a log to find out what went wrong.9 | Licensing Maya > If the licensing is not successful Tip If you need to use the Product Configuration Wizard again.com/spar Autodesk processes your request and provides you with the license via e-mail. • (Linux) Run /usr/autodesk/maya2008/bin/opa If the licensing is not successful If the license installation is not successful.autodesk. access and complete the online SPAR (Software Product Authorization Request) form at: www. Go to Chapter 10. “Troubleshooting” for more details on what to look for.

you must install the current version of the server software on the license server and restart the license service. (Servers can serve a license to themselves. you must set up the license server machine (“Activating the software from a serial number” on page 74 and “Installing a license” on page 81). Click the Config Services tab. Installation and Licensing Guide 86 . Linux.) Notes • If you are serving Maya 2008 licenses. Mac OS X). • (Windows) If a server or client does not have a C: drive. (Windows) License server management options and license server confirmation To set options and start the license server 1 2 3 4 5 Select Start > Programs > Autodesk > Common Utilities > FlexLM License Utilities. Please see the Environment Variables section of the Maya Help. Turn on Use Services. you can set the environment variable SGIAWD_LICENSE_FILE. click the Service/License File tab and select the Configuration using Services option. • Your license server can serve licenses to workstations on all supported platforms (Windows. This requires that the computers can access each other via TCP/IP. Turn on Start Server at Power Up. then set up each client computer that obtains a license from the server. In the LMTOOLS window.9 | Licensing Maya > Additional setup for networked licenses Server setup Additional setup for networked licenses To configure your machines to serve and receive licenses across the network.

and then Start Server.dat. (Windows) Checking whether the license server is running You can use the Windows Task Manager to tell whether the license server is running. Click the Start/Stop/Reread tab and click Start Server. (Windows) To stop and start the license server 1 2 In the LMTOOLS window. Click Save Service. Do the following steps on the license server computer. Service/License File tab. If the license server is up.exe file is C:\Program Files\Common Files\ Alias Shared\Licensing\etc\lmgrd. click Stop Server. the window displays: <servername>:license server UP(MASTER) where servername is the license server computer name. (Windows) To confirm the license server operation 1 2 Click the Server Status tab. Click the Start/Stop/Reread tab. The Task Manager appears.exe Path to the license file is: C:\FLEXLM\aw_servername. Installation and Licensing Guide 87 . Note 7 8 The path to the debug log file is optional and can be left blank. To check license server status 1 Press Ctrl+Alt+Delete on your keyboard.9 | Licensing Maya > Additional setup for networked licenses 6 Check that the values shown are correct: • • Path to the lmgrd. 3 Close LMTOOLS. where servername is the name of the license server machine. The text area should also list the products/features and the number of logins you have. make sure Configuration using Services is turned on. Click Perform Status Enquiry.

d/aw_flexlm stop /etc/rc. (Linux) License server management options and license server confirmation (Linux) To start the license server 1 2 3 Log in as root if you have not done so. the license server is partially up. Shut down FLEXlm server on node servername 1 FLEXlm License Server shut down • If the server is already off.d/init.d/aw_flexlm start • If the server was on previously. restart the computer. Click the Processes tab.Copyright (C) 1989-2004 Macrovision Corporation. All rights reserved.dat FLEXlm Licensing daemon for Alias software: /usr/etc/lmgrd Installation and Licensing Guide 88 .Copyright (C)2004 Macrovision Corporation. Connection to "servername" failed: Cannot connect to license server(-15. the command issues an error message similar to: lmdown . the license server is up. the status message should look similar to this: License file = /var/flexlm/aw_servername. If lmgrd.12:146) Connection refused where servername is the name of the server machine. the license server is down.d/init. If only one is in the list. In this case.exe are in the list of processes.d/ Stop then start the lmgrd daemon by entering the following commands: /etc/rc. Check to see that the aw_flexlm script is installed in the following directory: /etc/rc.d/init. If neither are in the list. • If the server starts successfully. You can ignore this error message. All rights reserved.9 | Licensing Maya > Additional setup for networked licenses 2 3 Click Task Manager. the command issues some status information. An example of this status information is: lmdown .exe and sgiawd.

and stopping and then restarting your service as in the above instructions does not solve your problem. (Mac OS X) License server management options and license server confirmation Note Mac OS X Server is not supported by the FLEXlm licensing software. For example: ps -aef | grep lmgrd (The ps command may have different options in your shell.) This confirms that the daemon is now running. do the following: 1 2 3 4 Type the following. and then press Return. Mac OS X)” on page 102. /usr/aw/COM/etc/lmgrd -c <path to license file> View the log file at the following location: /usr/tmp/aw_flexlm. and then press Return to see if the license manager is running in the process list. you’re going to use sudo—the special Mac OS X command that executes other commands with the highest level of user permissions—to start the license server. (Linux) Additional troubleshooting steps If you are having problems starting your licensing server.9 | Licensing Maya > Additional setup for networked licenses 4 Log out of root. and then press Return.log Type the following. For further information on troubleshooting networked license issues see “Troubleshooting licensing problems (Linux. killall lmgrd Type the following. You must authenticate sudo each Installation and Licensing Guide 89 . (Mac OS X) To start the license server 1 In the following section.

Note You can run Maya locally on the license server computer using its existing aw_servername.dat If the server has started successfully. you should see output that contains the line License server UP (MASTER) v10. The following commands must be run by someone who has administrator privileges on the machine. Client setup Setting up each client To set up each client. you must add information to each client computer’s aw_servername. To set up a client 1 2 Make sure the license server and client can access each other through your TCP/IP network. this is /Applications/ Autodesk/Maya2008/). Launch Maya to see if the licensing setup has worked.8. (Mac OS X) In the Maya directory (by default. aw_client.Start the license server by typing the following in Terminal.dat file.9 | Licensing Maya > Setting up each client time you use it. type the following in Terminal: sudo /usr/aw/COM/bin/lmstat -c /var/flexlm/aw_server. 2 3 4 To confirm the server has started. so you don’t need to do the following steps on the server. Installation and Licensing Guide 90 . double-click the Autodesk Product Configuration Wizard icon.dat).dat or aw_server. Do one of the following: • • (Windows) Go to Start > Programs > Autodesk > Autodesk Maya 2008 > Licensing. (You may be prompted for your password.) sudo /usr/aw/COM/bin/aw_flexlm start If you’re using the Maya Terminal.dat file (on Mac OS X. you do not need to type the path.

the text turns black when the license is valid. Select I would like to type or paste in my license file and click Next. In the text area provided. 7 Click Next to save the file to the default location: • • Windows: C:\FLEXLM Mac OS X. Installation and Licensing Guide 91 . You can click Show Details if you want more information on the license that was installed. Linux: /var/flexlm/ The License Installation Results screen appears. Errors in the license are highlighted in red. type: SERVER server 0 7111 USE_SERVER 4 5 Change the word server in the first line to match your machine name. This completes the licensing procedure for networked licenses. it would appear like this: SERVER myserver 0 7111 USE_SERVER The SERVER and USE_SERVER lines tell the client which computer serves the licenses. once you have created the first aw_servername. expand the icons. 6 Press Enter to leave a blank line at the end.dat file. you can copy it to the C:\FLEXLM or /var/flexlm/ directory on the other clients. then click I have a license that I need to install. While you can go through this series of steps on each machine. For example.9 | Licensing Maya > Setting up each client • 3 (Linux) Enter the following command in a shell: /usr/autodesk/maya2008/bin/opa In the Product Configuration Wizard. if the machine is myserver. The Install License screen of the Product Configuration Wizard appears.

see the Environment Variables guide in the Maya Help. Alternatively.dat file.dat on a client machine that is referencing the IP address would look like this: SERVER 10. To prevent some users from using the Unlimited license.9 | Licensing Maya > Limiting the use of Maya Unlimited product licenses Note You can use an IP Address instead of the name of the server. for example: MAYA_LICENSE = complete For details on how to set up the Maya. suppose your network has several Maya Complete licenses. once you have created the first aw_servername. You can remove them by using the tounix utility or a similar utility or text editor that ensures your license file is in the proper format. Limiting the use of Maya Unlimited product licenses Some users on your network may not need to use all the Maya features available to them. When copying a file from a Windows machine to a Mac OS X or Linux machine. You can include a line in each user’s Maya. there may be DOS control characters in the license file.env file. you can control which users will not receive the Unlimited license. copy it to the /var/flexlm or C:\FLEXLM\ directory on the other clients. but only one Unlimited license. a license file named aw_myserver.0. Installation and Licensing Guide 92 .env file. For example. For example. you can set an environment setting. You can disable availability of optional licenses for specific users to ensure that those who need them have them on demand.0.10 0 7111 USE_SERVER Copying license files to other clients While you can go through this series of steps on each machine.

A command line option takes precedence over a conflicting environment variable setting. Maya uses the last setting. The main Maya window opens. which overrides the startup setting: maya -lic=unlimited Other considerations • • If you repeat a command option or MAYA_LICENSE setting. a user may need to use Maya Unlimited temporarily. Finishing installation Confirming Maya startup Start Maya to confirm installation. Instead of editing the startup file. Installation and Licensing Guide 93 .9 | Licensing Maya > Confirming Maya startup MAYA_LICENSE setting complete unlimited Effect on Maya Runs Maya Complete only Runs Maya Unlimited only Note If the MAYA_LICENSE is set to Complete and there are no Complete licenses available. the software will not run and will display a “No Licenses Available” message. you can inform the user to start Maya with the following command. The display of the main Maya window confirms you’ve installed and licensed Maya. Sometimes. even if there are Unlimited licenses.

See “Installing a license” on page 81. and in the LMTOOLS window. “Troubleshooting”. select Help > About. See Chapter 10. This component is installed by default on Windows and Mac OS X. You need to explicitly install this component on Linux. Linux) Open a Terminal window or shell and type: /usr/aw/COM/etc/lmgrd -v You should have version 10. Maya was unable to find a suitable license.9 | Licensing Maya > Verifying license server installation If an error message appears instead of the Maya window. To verify license server version Do one of the following.8 of the FlexLM software installed. Installation and Licensing Guide 94 . Ensure that you installed the Licensing component when you installed Maya 2008. depending on your platform: • • (Windows) Select Start > Programs > Autodesk > Common Utilities > FlexLM License Utilities. If not. it’s possible you have a licensing problem. you must update the license software on the license server from the Maya installation distribution. If the Product Configuration Wizard appears. you must check to see that you have the correct version of the license server software. (Mac OS X. Additional licensing information Verifying license server installation If you are installing networked licenses.

9 | Licensing Maya > Verifying license server installation Note On Linux. you have the correct versions installed: AWCommon-10. In a shell window. Please see “Uninstalling Maya” on page 50 and “Installing Maya using the rpm utility” on page 47 for details. you can also check which package is installed with rpm.8 AWCommon-server-10. type: rpm -qa | grep AW If the response is the following.8 If not. Installation and Licensing Guide 95 . you must uninstall the older packages and install the current ones.

9 | Licensing Maya > Verifying license server installation Installation and Licensing Guide 96 .

please go to our support Web site.com/contactsupport. where you’ll find information that may help solve your problem. you may have a specific startup problem or a licensing problem. www. After installation and licensing.10 Troubleshooting Troubleshooting licensing: introduction This chapter describes troubleshooting for Maya licensing and startup.autodesk. if you start Maya and the Product Configuration Wizard and/or error messages appear rather than the Maya main window. see www. You do not need to read this chapter unless you encounter problems during the licensing and start up process. • • “Issues at startup” on page 99 “Licensing troubleshooting” on page 102 If you feel you’re not making progress while troubleshooting. Installation and Licensing Guide 97 .com/maya-support For details on error messages that may occur when you start or run Maya.autodesk. you can contact our Support Services department for assistance. North America NORTH AMERICAN SUPPORT CENTER The North American Support Center provides support for different geographic areas. see: • • • “Issues at startup” on page 99 “Troubleshooting licensing problems (Linux. Contacting Support Services For more information. Mac OS X)” on page 102 “Troubleshooting licensing problems (Windows)” on page 105 As well.

Toll-free: 1-877-927-7478 Central and South America: 1-416-362-8670 email: hotline@alias. and Canada. The North American Support Center also supports Europe. Toll-free: 00 800 8708 7087 email: hotline@alias.10 PM EST Weekends: 6 AM . The Middle East. Toll-free: 00 800 8708 7087 Germany.A. www.S. Africa. Weekdays: 3 AM .autodesk.autodesk. The Middle East. Toll-free: 00 800 8708 7087 Italy. Australia. Australia and New Zealand.4 AM CET Weekends: 12 PM . Australia and New Zealand.12 AM CET France. Canada.6 PM EST U. Africa.com/contactsupport for contact numbers. Toll-free: 00 800 8708 7087 United Kingdom.com Europe.10 | Troubleshooting > Contacting Support Services Americas United States. Central and South America. Weekdays: 9 AM . Toll-free: 00 11 800 8708 7087 New Zealand. see www.com/contactsupport Autodesk Insider Case Management (Platinum membership only) The most efficient way to handle your technical support issue. Toll-free: 00 800 8708 7087 For all other European countries.com ASIA PACIFIC SUPPORT CENTER Please contact your local reseller for support. Installation and Licensing Guide 98 .

Your preferences may have become corrupted.10 | Troubleshooting > Issues at startup AICM includes 24/7 access to our robust online case management system which allows you to log.autodesk.com/aicm-how-to Maya Support Center www. Preference corruption Symptom: Problems starting Maya after installation and proper licensing: splash screen appears or Maya fails to launch with a system error. (It may be useful to save your old preferences in order to transfer information to newly-created preferences. You can force Maya to recreate default preferences by renaming your existing preferences directory to prefs. track.autodesk. To watch online videos on how to take advantage of AICM. You can now also track a bug through this same system. amend and close a case without ever having to call the hotline.) The default prefs directory path is: Windows • (Windows XP) \Documents and Settings\<username>\My Documents\maya\ 2008\en_US\prefs • (Windows XP 64bit) \Documents and Settings\<username>\My Documents\maya\ 2008-x64\en_US\prefs • (Windows Vista) \Users\<username>\Documents\maya\2008\en_US\prefs Installation and Licensing Guide 99 .com/mayaplatinum Issues at startup The following section deals with problems occurring at startup that are not license related. or for use by Autodesk Support.backup. see www.

com/qual-charts Installation and Licensing Guide 100 .autodesk. (Mac OS X) In the Maya directory (by default. but the Script Editor does This is usually due to graphic card problems on the machine. double-click the Autodesk Product Configuration Wizard icon. Check that you are using a qualified graphics card and that the qualified graphic card drivers are installed. The latest information on qualifying systems is always available at: www. open the Product Configuration Wizard manually by doing one of the following: • • (Windows) Go to Start > Programs > Autodesk > Autodesk Maya 2008 > Licensing. Try reinstalling Maya.10 | Troubleshooting > Issues at startup • (Windows Vista 64bit) \Users\<username>\Documents\maya\2008-x64\en_US\prefs Mac OS X • /Users/<username>/Library/Preferences/Autodesk/maya/en_US/ 2008/prefs Linux • • (32-bit) ~<username>/maya/2008/en_US/prefs (64-bit) ~<username>/maya/2008-x64/en_US/prefs The Product Configuration Wizard does not appear If you are attempting to enter your serial number or activation number and the Product Configuration Wizard does not appear when you start Maya (and Maya does not start). • (Linux) Enter the following command in a shell: /usr/autodesk/maya2008/bin/opa If the Product Configuration Wizard still doesn’t open you may have a damaged or incomplete install. this is /Applications/ Autodesk/Maya2008/). The main Maya scene view doesn’t open.

Once this is installed.10 | Troubleshooting > Issues at startup Confirming hardware lock driver activation Hardware lock drivers enable communication between a computer and its hardware lock. Licensing troubleshooting The following section deals with problems starting up Maya due to a licensing problem. For more information. There are several steps to make sure that the driver is installed and active: After install: reboot to activate drivers.rpm.8. your 9-series hardware lock is not recognized. • In these cases. see “Installing Maya (Linux)” on page 46 for Linux.rpm and (SUSE) aksusbd-suse-1.8.aspx Uncompress and install the downloaded file. the Device Manager should recognize the USB dongle as an Aladdin USB Key. and after installation. (Windows) Driver activation (parallel or USB hardware lock) The installer upgrades the drivers for your hardware lock unless the current version already exists on your computer. You may need to restart your machine. we recommend the following: • • Download Win32 device drivers from the following URL: www. Installation and Licensing Guide 101 . The names of the RPM packages are (Red Hat) aksusbd-redhat-1.13.i386. • Symptom: In some circumstances—such as plugging the hardware lock in before an install on a machine that is not connected to the Internet—a generic USB driver may be installed for the hardware lock.com/support/hasp/enduser.1-3. This should fix most problems. (Linux) Driver activation (USB hardware lock) • Make sure you install the device driver that are specific to your distribution of Linux (Red Hat and SUSE). Symptom: If you are running Windows XP Service Pack 2.i386.aladdin.

Mac OS X.dat. Troubleshooting licensing problems (Linux. You can also check the following: • You may have one or more environment variables set that affect licensing.dat (or aw_servername. MAYA_LICENSE or MAYA_ALT_EN settings. No license suitable to run this version of Maya Error setting license default Cannot find any aw. Mac OS X) If the following error message appears. and you have followed the licensing steps correctly. Check for the existence of files in the license directory (Windows: C:\FLEXLM. write down the exact error message and call our Support Services department. make sure you have licensed your copy of Maya correctly by checking the licensing steps starting in “Quick Start: How to activate your copy of Maya” on page 11 or in “Licensing Maya” on page 67. If you’ve tried all steps or you see an error message not listed. No license suitable to run this version of Maya or Error setting Installation and Licensing Guide 102 .env file for SGIAWD_LICENSE_FILE. see Environment Variables chapter and “Licensing Maya” on page 67. Check your environment variables and your Maya. This may prevent the Product Configuration Wizard from launching. Linux: /var/flexlm/) that begin with aw and end with the extension . do the steps under the appropriate headings that follow. It is possible that you have a corrupt or expired license file which may be directing Maya to connect to a license server.dat) files in /var/ flexlm Unable to locate a license server for Maya Account is not available Do the steps in sequence until the problem is solved.10 | Troubleshooting > When you start Maya When you start Maya If the Product Configuration Wizard appears at startup. please review the platform-specific troubleshooting information below. For more information about setting these variables. • If the Product Configuration Wizard appears or Maya main window doesn’t appear at startup.

See “Confirming hardware lock driver activation” on page 101. you can navigate to the /var/flexlm folder by selecting Go > Go To Folder in the Finder.10 | Troubleshooting > When you start Maya license default 1 If you are using a hardware lock. See “Installing your hardware lock” on page 71 for installation details. Review the licensing procedure to make sure you completed all the steps. see “Setting up each client” on page 90. Unable to locate a license server for Maya Note This message occurs only with networked licenses. Confirm that the driver for the Hardware lock device is correctly activated. Installation and Licensing Guide 103 . For an example. 2 If this file doesn’t exist. If you tried to run Maya with a networked license. You may be required to type in your administrative password. Type in the name of the folder you want to navigate to (here. /var/flexlm). 2 3 4 5 Cannot find any aw*. To check possible client problems Verify that the USE_SERVER line is below the SERVER line in the client license file. Note On Mac OS X. If the time and date of the client differs from the server by more than a half hour. the client may not be able to get a license.dat. You’ll need to reinstall licenses.dat files in /var/flexlm 1 Verify that the /var/flexlm directory contains the file aw*. Do the steps in “Examining a licensing log file” on page 107. make sure you attached the hardware lock correctly. make sure the time and date on the client and server are correct and synchronized. you may have not done the steps required in “Licensing Maya” on page 67.

d/aw_flexlm start You receive the following error: Account is not available One possible cause of this problem is that the nobody account which serves the licenses on the server has its login shell set to /sbin/nologin within the /etc/ passwd file.d/aw_flexlm file Installation and Licensing Guide 104 . To correct the ‘nobody’ account problem 1 2 In a shell window.d/init. edit the /etc/passwd file on the server. and after typing the following command to start flexlm: /etc/rc. For more details. see “Verifying license server installation” on page 94. you may change the nobody account to an account that exists: To change the nobody account to an existing account 1 2 3 Create a regular user account (for example.d/init. do the steps in “Examining a licensing log file” on page 107. (Linux) Account is not available When attempting to set up a Linux networked license server. If that does not solve the problem.10 | Troubleshooting > When you start Maya To check possible server problems 1 2 3 Verify that you have installed the proper version of the licensing software. flexlm). Open the /etc/rc. Change the entry for the “nobody” account as in the following example: nobody:*:99:99:Nobody:/:/sbin/nologin to: nobody:*:99:99:Nobody:/: Alternatively. Stop and start the license server software as described in “Additional setup for networked licenses” on page 86. Log in as root.

If you tried to run Maya on a client or server. If the time and date of the client differs from the server by more than a half hour. make sure you attached the hardware lock correctly. Unable to locate a license server for Maya. Confirm that the driver for the Hardware lock device is correctly activated.dat files in C:\flexlm\. not as you run Maya.d/aw_flexlm start command. The last message in the above list may occur as you run the License Installer software. Start the flexlm license service with the /etc/rc. No license suitable to run this version of Maya or Error setting license default 1 If you are using a hardware lock. If you’ve tried all steps or you see an error message not listed. No licenses found for your FLEXid flexid For the message that appears. write down the exact error message and call our Support Services department.10 | Troubleshooting > When you start Maya 4 5 In SU="/bin/su nobody –c" line. the client may not be able to get a license. Troubleshooting licensing problems (Windows) One of the following error messages may appear if the Maya main window doesn’t appear: No license suitable to run this version of Maya Error setting license default. 2 3 4 Installation and Licensing Guide 105 . make sure the time and date on the client and server are correct and synchronized. In each case. See “Confirming hardware lock driver activation” on page 101. Cannot find any aw*. See “Installing your hardware lock” on page 71 for installation details. change nobody to the user name (flexlm). do the steps sequentially until the problem is solved.d/init. Review the licensing procedure to make sure you completed all the steps. do the steps under the appropriate heading that follows.

10 | Troubleshooting > When you start Maya

5

On the appropriate standalone computer or license server computer, make sure the parallel port or USB port is operational if you are using a hardware lock. There are no easy ways to check that the port is operational other than to plug a printer (or some other device) into the parallel port or USB connector and print something. Do the steps in “Examining a licensing log file” on page 107. Do the steps in “Checking for licensing errors with FLEXlm licensing utilities (Windows)” on page 116.

6 7

Unable to locate a license server for Maya
Note This message only occurs with networked licenses.

To check possible client problems • • Verify that the USE_SERVER line is below the SERVER line in the client license file. For an example, see “Setting up each client” on page 90. Make sure that your client and the license server are connected via a TCP/IP network.

To check possible server problems Stop and start the license server software as described in “Additional setup for networked licenses” on page 86.

Cannot find any aw*.dat files in C:\flexlm\
1 From My Computer or Windows Explorer, verify that the C:\FLEXLM\ directory contains the file aw.dat or aw_servername.dat. If this file doesn’t exist, you’ll need to redo the licensing procedure as described in “Licensing Maya” on page 67. 2 Do the steps in “Checking that a license file is the correct file type (Windows)” on page 119.

No licenses found for your FLEXid flexid
• You don’t have any licensing information in the license file.

Installation and Licensing Guide 106

10 | Troubleshooting > Examining a licensing log file

If the licensing information originates in an e-mail or other file of a Linux computer and you transfer the file to the Windows computer, you must transfer it in ASCII mode rather than binary. Otherwise the file will contain additional control characters at line endings that the License Installer won’t recognize, and you’ll see the preceding error message. You can use Notepad to examine the contents of the file on the Windows computer to make sure it has no added control characters.

Examining a licensing log file
If you start Maya and the Product Configuration Wizard or error messages appear instead of the Maya main window, you can create and examine a licensing log file to learn the nature of the error. Error messages may include:
No license suitable to run this version of Maya Error setting license default.

For a standalone license, do the following steps on the computer where the message appears. For a networked license, do the following steps on the license server computer. To examine the license error log file (Windows) 1 2 3 From the Start menu, select Programs > Accessories > Command Prompt. At the Command Prompt, enter:
set FLEXLM_DIAGNOSTICS=2

To repeat the failed attempt to start Maya, use the full path:
<install_path>\maya

where install_path is the path to which you installed the Maya software. For example, if you installed Maya on drive C:, the path would be: C:\Program Files\Autodesk\Maya2008\bin\maya. When you set the FLEXlm diagnostics in step 2, the attempt to start Maya creates a licensing log file. An error message flashes onscreen before the Product Configuration Wizard appears. 4 Open the log file that was just created:

Installation and Licensing Guide 107

10 | Troubleshooting > Examining a licensing log file

Using Windows Explorer, navigate to the folder in which you gave the command to start Maya. For example, if you typed <install_path>\maya at the C:\ prompt, the log file is created in the root folder of the C:\ drive. Open the file using Notepad or another text editor.

• 5

Find the message in “Understanding log file error messages” on page 109 and follow the instructions. Ignore other information in the file. If the message isn’t listed, call Autodesk Support.

To examine the license error log file (Linux, Mac OS X) 1 In a shell (Linux), or in a Terminal window (Mac OS X), enter the following (the following example is for bash and will work on Mac OS X; you may need to modify this line based on which shell you’re running):
FLEXLM_DIAGNOSTICS=2

2

Do one of the following, depending on your platform: • (Linux) Type /usr/autodesk/maya2008/bin/maya to repeat the failed attempt to start Maya. The diagnostic information is printed to the screen. As well, the Maya Product Configuration Wizard appears. • (Mac OS X) Type the following to start Maya.
/Applications/Autodesk/maya2008/Maya.app/Contents/MacOS/Maya

Only use this command to perform FLEXlm diagnostics. This special command ensures that the startup attempt inherits the FLEXLM_DIAGNOSTICS environment variable from the typed-in command. The diagnostic information is displayed in the Terminal window. As well, the Maya On-line Product Activation window appears. The FLEXlm checkout error message always refers to the FEATURE below it. The format is: • • • FLEXlm checkout error. License file being used. FLEXlm error code and FEATURE line in question.

Installation and Licensing Guide 108

check the spelling and punctuation in the ISSUER field. Use the help in step 3 above to focus on the error.10 | Troubleshooting > Examining a licensing log file 3 Find the message in the following topic. “Understanding log file error messages” on page 109 and follow the instructions.. There may be a typing mistake in the password. aw_server. on various systems. • FLEXLM checkout error: Feature has expired. The license key and data for the feature do not match. If you obtained a pre-release license for Maya. call Autodesk Support. If multiple errors exist.dat file which may be called aw_servername. Either the current machine date is later than the expiration date or there’s a typing mistake in the expiration date. Possible solutions • Check the license file against the license file that you received. look for the feature name that matches the feature in your license file. If it is a networked license. check to see if the HOSTID is spelled correctly. • Installation and Licensing Guide 109 . Ignore other information in the file.. If the message isn’t listed. Error FLEXLM checkout error: Invalid (inconsistent) license key.dat. Understanding log file error messages Error messages within the file help you identify the problem. expiration date. As well.dat. also check the spelling of eval in the VENDOR_STRING. In the following explanations. This usually happens when a license file has been altered. license file refers to the aw*. The most common error messages are explained below. or license version. and so on.

Check that you typed \ instead of / at the end of a line. a number greater than 0 for networked. Check the license file’s spelling of VENDOR or any part of the string HOSTID number. Check the license file against the license file that you received. may-4-2006.10 | Troubleshooting > Examining a licensing log file FLEXLM checkout error: Invalid date format in license file • Check the license file’s expiration date for an incorrect format. • • FLEXLM checkout error: Invalid License File syntax. • • FLEXLM checkout error: Future license file format or misspelling in license file. and feature lines against the license file that you received. package. Check the license file’s spelling of components. There may be a typing mistake. Make sure you have the newest version of FLEXlm license server (Maya 2008 requires version 10. The password may have invalid characters—not all hexadecimal. The license count digit may be absent: uncounted for standalone. See “Verifying license server installation” on page 94. The correct format is 4-may-2006. for example. • • • • Installation and Licensing Guide 110 .8). Check that the ISSUER is spelled correctly. FLEXLM checkout error: No such feature exists.

dat. • FLEXLM checkout error: Maya license in file appears to be corrupted. Check that the machine possesses the right hardware ID/HOSTID number. check that the license file’s License Count is uncounted. and that it is correct and not misspelled. see “Identifying your hardware ID. Mac OS X) line may be spelled incorrectly.” on page 77. or The hostid of this system does not match the hostid specified in the license file. To check the hardware ID of the current machine. this file is named aw_server. For a networked license. make sure the appropriate SERVER and VENDOR/ DAEMON lines appear at the top of the aw_servername. • • • FLEXLM checkout error: No server for this feature. sgiawd in DAEMON (Linux) or VENDOR (Windows.10 | Troubleshooting > Examining a licensing log file FLEXLM checkout error: No SERVER lines in license file. Check the entire license file for a typing mistake. Check that the hardware lock (dongle) is plugged into the parallel port or USB port correctly.dat file (where servername is the name of the license server machine). On Mac OS X. FLEXLM checkout error: Invalid host. See “Installing your hardware lock” on page 71. • For a standalone license. • Installation and Licensing Guide 111 .

• • • • • • • FLEXLM checkout error: Clock difference too large between client and server. Check if there is a mismatch between the version of Maya and the version of Maya identified in the license file. reboot your license server. DAEMON or VENDOR is not spelled correctly. Make sure the time and date on the client and server are correct and synchronized. The default should be: /usr/aw/COM/etc/sgiawd • • FLEXLM checkout error: Cannot connect to license server. SERVER servername has not been changed to reflect the name or IP address of the server. the license server has not yet started.8. Try using the computer’s IP address instead of the hostname. If the time and date of the client differs from the server by more than a half hour. • Check the license file to see if the feature has expired. Check the network connection on your client machine. FLEXlm networked license software has not been installed (see “Verifying license server installation” on page 94) or an older version of FLEXlm networked license software is installed. As a last resort. Maya 2008 uses FLEXlm version 10. Mac OS X) The sgiawd path is not right. Installation and Licensing Guide 112 . (Linux. the client may not be able to get a license. The license server daemon has not been started.10 | Troubleshooting > Examining a licensing log file FLEXLM checkout error: License server does not support this feature.

you can use the FLEXlm Licensing Utilities (lmtools) to help find and fix licensing problems. you can use the lmhostid. type the following: /usr/aw/COM/bin/lmhostid Press Return. Mac OS X) The lmdiag tool diagnoses problems when a license checkout fails. and lmstat utilities to help find and fix licensing problems. Mac OS X) The lmhostid tool provides the hardware ID for the current machine. The result is displayed on the screen. Mac OS X) To verify hostid information 1 2 In Terminal or in a shell.10 | Troubleshooting > Finding licensing problems with diagnostic tools Finding licensing problems with diagnostic tools For Linux and Mac OS X. type the following: /usr/aw/COM/bin/lmdiag -a -c /var/flexlm/LicenseFile Installation and Licensing Guide 113 .” on page 77.dat. lmdiag first prints information about the license. (Linux. This should correspond with the Host ID in the aw. For Windows. • In Terminal or in a shell. Diagnosing your licensing problems with lmdiag (Linux. see “Identifying your hardware ID. you’ll need to use the Product Configuration Wizard to verify your hardware lock FLEXid. lmdiag notifies the user. It then attempts to check out each license. Checking your hardware ID with lmhostid (Linux. or aw_server. aw_servername. lmdiag gives the reasons why the checkout failed. For more information. lmdiag. You can use it for standalone or networked licenses. The FLEXlm Licensing Utilities and lmstat format is also described in this section. If you’re running Maya with a hardware lock. If the checkout is successful. if not.dat file.dat.

lmstat is only useful for checking networked license errors. type the following: /usr/aw/COM/bin/lmstat -a -c /var/flexlm/LicenseFile -a -c LicenseFile Displays all. and whether each feature line in the license file has no errors and the license count is correct.Copyright (C) 1989-2004 Macrovision Corporation. a lengthy list of status information appears. When running lmstat. To use lmstat 1 In Terminal or in a shell.dat): servername: license server UP (MASTER) Vendor daemon status (on servername): sgiawd: UP Installation and Licensing Guide 114 . Mac OS X) The lmstat tool reports the status of the license manager daemons and feature usage. Flexible License Manager status on Sun 5/15/2005 10:51 License server status (License file: /var/flexlm/ aw_servername. It provides information about the status of the server nodes. 2 Press Return. Examine the following entries in the status information for troubleshooting in the following steps: lmstat .10 | Troubleshooting > Finding licensing problems with diagnostic tools Checking networked licensing with lmstat (Linux. The status information shows whether the license server is up and running. vendor daemons. vendor features and users of each feature. All rights reserved. This ensures that you are checking the diagnostics for the correct license file. The data is displayed on the screen. A lot of information appears if there are many active users. You must run lmstat on the license server machine.

10 | Troubleshooting > Finding licensing problems with diagnostic tools

3

For the line that starts with License server status, make sure that the correct path to the license file is listed. If it is not the correct path, make sure that the license file exists in the /var/flexlm/ directory, and make sure that the name of the server machine is correct. The next line of status information shows if the license server is UP. If it is not UP, the error message printed is:
License server status (License file: /var/flexlm/ aw_servername.dat): servername: Cannot connect to license server (-15,12:146) Connection refused Vendor daemon status (on servername): sgiawd: Cannot connect to license server (-15,12:146) Connection refused

4

If this is the message you receive, follow these steps: 5 Confirm that the license server is up. For more information, see “Additional setup for networked licenses” on page 86. Follow the platform-specific instructions for the license server you are working with. 6 Below the status information is a list of features in the license file and information explaining whether the clients can use the features. An example follows:
Feature usage info: Users of MayaUnltdf: (Total of 3 licenses available)

This example indicates that three networked Maya Unlimited licenses are available. If the license file has a typing error, you’ll see something similar to this example:
Users of MayaUnltdf: (Error: 3 licenses, unsupported by licensed server)

Check the license file for a typing error. 7 If following the above procedures does not solve the problem, gather all of the diagnostic output messages, the license file, and the aw_flexlm.log file (located in /usr/tmp). Contact our Support Services department and provide them with this information.

Installation and Licensing Guide 115

10 | Troubleshooting > Finding licensing problems with diagnostic tools

Checking for licensing errors with FLEXlm licensing utilities (Windows)
Licensing sometimes fails because your licensing software is using the wrong hardware ID (also known as Host ID or Server Host ID) for the hardware lock plugged into your standalone or license server computer. The Host ID/Server Host ID for a hardware lock is printed on the lock. For standalone or networked licenses, you can use the FLEXlm licensing utilities to check that your licensing software is using the correct hardware ID. For networked licenses only, you can additionally use the FLEXlm licensing utilities program to check for errors not listed in “Understanding log file error messages” on page 109. Do the following steps on the license server computer or on a computer that has a standalone license. To check for license errors (Windows) 1 On the machine you want to license, go to Start > Programs> Autodesk > Common Utilities > FlexLM License Utilities.

Tip

The FLEXlm Licensing Utilities are located at
<drive>:\Program Files\Common Files\ Alias Shared\Licensing\bin\lmtools.exe

2 3

In the LMTOOLS window, click the System Settings tab. Record the FLEXID value, if shown. Otherwise, record the Ethernet Address value. The value you record is your hardware ID. Open your license file (C:\FlexLM\aw.dat or aw_servername.dat) in a text editor. Depending on your license type, check the following: (Standalone License) Find "HOSTID=" in your license file and compare it to your recorded system ID.

4 5

Installation and Licensing Guide 116

10 | Troubleshooting > Finding licensing problems with diagnostic tools

(Networked License) Find "SERVER servername hostID 7111" in your server license file and compare it to the recorded system ID. (Where HOSTID may either be a FLEXID or ethernet HOSTID.) If these numbers do not match, make sure that you installed the correct license. Otherwise, you need to obtain a new license for your recorded System ID. If you are checking for networked licensing errors, do the following: 6 7 8 9 Click the Server Status tab. Select Display Everything. Click Perform Status Enquiry. Examine the status information that appears. For example:
License server status: 7111@servername License file(s) on servername: C:\FLEXLM\aw_servername.dat: servername: license server UP (MASTER) \ Vendor daemon status (on servername): sgiawd: UP

where servername is the name of the license server computer. The status information shows whether the license server is up and running, and whether each feature line in aw_servername.dat has no errors and the license count is correct. The types of status information are as follows: License server status—The number 7111 is a fixed number that represents the TCP/IP port used internally by the licensing software. If you see a number other than 7111, make sure that you intend for that port number to be used. Otherwise, open the file aw_servername.dat and change the number to 7111. License file(s) on servername—Check that the path to the license file is correct. servername—The next line of the status information shows the license server is up. If the license server isn’t up, you’ll see an error message that begins like this:
lmgrd not running: Cannot connect to license server. The server (lmgrd) has not been started yet, or the wrong port@host or license file is being used, or the port or hostname in the license file has been changed... Installation and Licensing Guide 117

you must make sure you keep your previous license in order to run previous versions of Maya. The vendor daemon connects the license server to an application. stop and start the license server software as described in “Additional setup for networked licenses” on page 86. and you previously had a standalone license. the daemon starts also. start the license server and ensure the pathname to the server’s license file is correct. An example follows: Feature usage info: Users of MayaUnltdf: (Total of 3 licenses available) This example indicates that three networked Maya Unlimited licenses are available. When you stop and start the license server software. 10 If this procedure doesn’t fix the problem. restart the license server computer.10 | Troubleshooting > Running previous versions of Maya: USB hardware lock issues If you see this message. Vendor daemon status (on servername)—The final two lines show whether the vendor daemon is up. Installation and Licensing Guide 118 . You can’t directly start the vendor daemon when it’s down.dat file and whether the clients can use the features. Miscellaneous troubleshooting Running previous versions of Maya: USB hardware lock issues If you are using a hardware lock for the first time. you can’t run a previous version of Maya) because your hardware ID has changed and previous versions of the licensing software do not support hardware locks.dat file has a typing error. you’ll see something similar to this example: Users of MayaUnltdf: (Error: 3 licenses unsupported by license server) Check aw_servername. If the problem persists. In this case. Other information—Below the status information is a list of features in the aw_servername. If the license server is down. call Autodesk Support and keep the information from the preceding steps handy. in this case Maya. If the aw_servername.dat for a typing error. the license you install that is keyed to your hardware lock is not backwards-compatible (that is.

dat or aw_servername. 8 Click Yes.dat. Turn off Hide file extensions for known file types and click OK. select Tools > Folder Options.dat extension (FLEXlm license file). Select the View tab.dat extension for licensing operation. 6 7 Installation and Licensing Guide 119 . To check and correct the file type 1 2 3 4 5 From My Computer or Windows Explorer.dat and select Properties from the pop-up menu. The following procedure shows how to check and correct the file type.dat.txt. If not. for example.10 | Troubleshooting > Running previous versions of Maya: USB hardware lock issues The following table shows USB hardware lock version support: Platform Windows Linux Mac OS X Maya version 6. You’ll be prompted that if you change a filename extension.dat or aw_servername.dat file must have a . check that the file type is .) The file now has the correct .dat file has an extension other than .dat (FLEXlm License file). (The file won’t become unusable. . Right-click the filename and select Rename from the pop-up menu. right-click aw.5+ 7+ 7+ Checking that a license file is the correct file type (Windows) The aw*. the file may become unusable. In the Properties window. Change the file extension to . You’ll likely see that aw.

meaning that they do not have a license count.000 permanent uncounted 1234567890ab\ VENDOR_STRING=xxx HOSTID=00c0f1234abc Vendor String Host ID/ hardware identifier Feature Name—the Maya product package you purchased. Tip If you see a line near the top of your license that starts with SERVER. License Version—the version number of the Maya package. you’re installing standalone licenses. you’re installing networked licenses. The word “permanent” means there is no expiration date. Standalone licenses The following figure shows the structure of a standalone license: Feature Name License Version Expiration License Count Password FEATURE MayaUnltd sgiawd 9. Password—an encrypted string that authenticates the license. Otherwise. Expiration—when the license expires. the term license may refer to an entire license or an individual entry of a license. depending on the context. Product pre-release licenses have expiration dates. License Count—standalone licenses have “uncounted” here.10 | Troubleshooting > Understanding licenses Understanding licenses This section explains the structure of the license Autodesk sends you. Understanding this structure is helpful if you manually entered the license into a text file from fax or mail and you’re looking for a typing error. In the following section. Installation and Licensing Guide 120 .

This is one of the server’s host ID. it means that you have a permanent license. Host ID—also known as hardware ID. Server Host ID—Also known as hardware ID.000 permanent 5 432B9293FFAD3F3726A6 \ SUPERSEDE="MayaUnltdf" \ ISSUED=6-jun-2006 VENDOR_STRING=xxx License License Version Count Feature Vendor Expiration Name String server—a placeholder where you must insert your actual server name. or the computer’s system ID. If not present. If not present. There may be several additional feature lines in your license. the Maya Unlimited package includes separate lines for several different Maya Unlimited features.10 | Troubleshooting > Understanding licenses Vendor String—indicates you have a timed-out or pre-release. Port Number—a fixed number that represents the TCP/IP port used internally by the licensing software. Vendor String—indicates you have a timed-out or pre-release license. Networked licenses The following figure shows the structure of a networked license: Your server name here Server Host ID Port Number Password SERVER server FLEXID=9-b2854a12 7111 VENDOR sgiawd /usr/aw/COM/etc/sgiawd FEATURE MayaUnltdf sgiawd 9. The Host ID of the machine to be licensed. it means that you have a purchased. obtained either from your ethernet card or from a hardware lock attached to your machine. permanent license. the server’s ethernet address. for example. the ethernet address of the machine or your computer’s system ID. Feature Name—the Maya product package you purchased. obtained either from the MAC Address of your ethernet card or from a hardware lock (dongle) attached to your machine (hardware lock server host IDs begin with FLEXID). Installation and Licensing Guide 121 .

SUPERSEDE—overrides any license whose ISSUED date is less than the new ISSUED date.10 | Troubleshooting > Additional resources License Version—the version number of the software. Installation and Licensing Guide 122 . and other resources. www.htm provides information on licensing. Issue Date—the date the license was generated for the customer. Password—an encrypted string that authenticates the license. Additional resources • • • www. The word “permanent” means there is no expiration date.com/maya-support to get to the Maya support site.autodesk. Expiration—when the license expires.macrovision. License Count—the number of networked licenses you ordered.autodesk.com provides information on various Autodesk and Maya issues. You can access FAQs and Tutorials. Go to www. Solutions. Product pre-release licenses have expiration dates.com/support/1480.

45 installation directory 19.Index Numerics 32-bit Maya installation directory 19. 45 64-bit Maya benefits 19. 45 Linux 45 non-supported features 19 supported features 46 Windows 19 confirming installation 93 Maya installation 93 custom installation Linux 47 G graphics cards driver software 17 Mac OS X 34 setting options 29 Windows 29 D desktop configuration 52 disk space file system and 50 display performance 29 Documentation installing Linux 49 H hardware ID 78 hardware locks ID 78 A activation key installing 81 API Toolkit Mac OS X 38 E error messages log file 109 upon starting Maya 102. 105 I IFF files Mac OS X support 40 installation confirming 93 file system other than usr 50 license server 65 Quick Start 11 rpm utility 47 Shader Library 57 Installation directory Linux 45 installation directory 19 C client setup for Windows 90 clients setting up 90 configuration desktop 52 F file system other than usr 50 File Type Handling setting 25 FLEXlm description 68 FLEXLM_DIAGNOSTICS 107 floating licenses installing 86 Installation and Licensing Guide 123 .

87. 88. and checking 86. 89 license server checking status 87 installation 65 startup 88. starting. 89 stopping. 88.Index installing Maya Linux 41–55 Mac OS X 31–40 Windows 15–30 log file licensing errors 107 Q qualified hardware Linux 42 Mac OS X 32 Windows 16 Quick Start 11 QuickTime Components 40 M master machine 59 Maya new users 11 Maya Plug-ins 27 MAYA_SHADER_LIBRARY_PA TH 58 mental ray satellite rendering 59 Microsoft Runtime Libraries 20 motion capture 18 K KDE 52 key bindings configuring 52 R ray sat server 61 rpm utility 47 L license management options 86. 89 licenses checking for errors with lmtools 116 error log file 107 installing floating 86 single machine 11 licensing satellite rendering 63 licensing Maya 67–95 Linux compiling plug-ins and applications 51 lmtools 116 S satellite rendering changing port number 62 licensing 63 master 59 mental ray 59 ray sat server 61 slave 59 slave machine installation 60 serial number activation key 11 Shader Library installation 57 single machine licenses 11 slave machine 59 starting Maya 93 N new users of Maya 11 O OPA (Online Product Activation) website 79 P port number changing 62 Prekey descriiption 71 Installation and Licensing Guide 124 .

Index startup license server 88. 89 Maya error messages 102 Status button lmtools 117 stencil planes 30 stopping and starting license server 87 system requirements Linux 42 Mac OS X 32 Windows 16 T technical support. contacting 97 third party plug-ins 27 troubleshooting 97–122 licensing 102–122 starting Maya 99–102 True Color 29 unsupported Maya features 51 usr file system 50 V Vendor String 121 versions previous 70 previous kept 42 VRAM 29 U uninstalling Maya Linux 50 Mac OS X 39 Windows 28 W Wacom tablet 18. 45 Webkey description 72 Installation and Licensing Guide 125 . 35.

Index Installation and Licensing Guide 126 .

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