Installation and Licensing

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Table of Contents

Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Overview of installation and licensing . . . . . . . . . . . . . . . . . . . 9

2 Quick Start Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Quick Start: How to activate your copy of Maya . . . . . . . . . . . 11 Serial numbers and activation . . . . . . . . . . . . . . . . . . . . . 11

3 Installing Maya for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Overview of installing Maya for Windows . . . . . . . . . . . . . . . . 15 Before you begin: checklist. . . . . . . . . . . . . . . . . . . . . . . . . . 15 System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Installation directory (Windows). . . . . . . . . . . . . . . . . . . . . . . 19 Maya on 64-bit systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Benefits of 64-bit Maya . . . Supported features . . . . . . Microsoft Runtime Libraries Maya API and Developer Kit .. .. .. .. . . . . . . . . . . . . . . . . . . . . ................ ................ ................ ................ 19 19 20 21

Installing Maya (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Maya Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Bonus Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Uninstalling Maya . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Installing Maya 2008 alongside previous versions . . . . . . . . . 29 Graphics requirements for Maya . . . . . . . . . . . . . . . . . . . . . . 29

4 Installing Maya for Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Installation and Licensing Guide 3

. . . . . . 35 Installing Maya (Mac OS X) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Overview of installing Maya for Linux . . . . . . . . . . . . . 31 Before you begin: checklist. . . . . 51 Installation and Licensing Guide 4 . . . . . . . . . . . . . . . . . . 31 System requirements . . . . 40 Maya Terminal window provided with Maya . . . 40 5 Installing Maya for Linux . . . . . . . . . . . . . 51 Differences in operation . . . . . . . . . . . 45 Supported features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Software that can be installed separately . . . . . . . . . . 50 Uninstalling Maya . . . . . . . . . . . . . . . . . . . . 40 Installing Maya 2008 alongside previous versions of Maya . 42 Installation directory (Linux) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Uninstalling Maya . . . . . . . . . . . . . . . . 46 Installing Maya using the rpm utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Maya on Intel Mac OS X . . . . . . 35 General notes . . . . . . . . . . . . . . . . . 35 Supported features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Maya on 64-bit systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Installing Maya on file systems other than /usr . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Benefits of 64-bit Maya .Table of Contents Overview of installing Maya for Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Before you begin: checklist. . . . . . . . 46 Maya API and Developer Kit . . . . . . . . . . . . . . . . . . . . . . . 41 System requirements . . . . . . . . . . . . . . 46 Installing Maya (Linux) . . . . . . . . . . . . . 50 Additional Linux notes . . . . . . . . . . . . . . . . . . . 51 Compiling plug-ins and standalone programs . . . . . . . .

. . . . 63 8 Installing license server software and updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Getting the Webkey using the Autodesk Product Configuration Wizard . . . . . . . . . . . . . .67 Who should use this chapter . . . . . 59 Slave machine installation . . . . . . . . . . . . . . Where is your serial number? . . . . . . . . . . . . . . . . . 65 9 Licensing Maya . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Installing the Maya Shader Library . . . . . . . . . . . . 81 Licensing notes . . . 65 Upgrading the license for license server software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . License file . . . . . . . . . 57 7 Installing mental ray for Maya satellite . . . . . . . . . . . . . . . . . 52 KDE and Gnome desktop configuration . . . . . . . . . . . . .Table of Contents Linux desktop configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Installing a license. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 6 Installing the Shader Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Slave machine additional setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing your hardware lock . . 67 Overview of licensing: some definitions . . . . . . . . 84 Installation and Licensing Guide 5 . . . . . . . . . . . . . . . . . 62 Licensing of satellite rendering . . . . . . . . . . . . . . . . . . . . . 61 Slave machine port setup. . . . . . .65 Installing license server software . . . . . . . . . . . . . . . . 71 Webkey. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Activating the software from a serial number . . . . . . . 68 70 71 71 Prekey . . . . .59 Overview of mental ray (satellite) . . . .

. . 90 Limiting the use of Maya Unlimited product licenses . . . . . . . . . . . . . . . . 93 Verifying license server installation . . . . . . 99 Issues at startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Table of Contents If the licensing is not successful . . . . . . . 85 To request a license if you don’t have a serial number . . . . . . . . . . . . . . . . . . . 88 (Mac OS X) License server management options and license server confirmation . . . . . . but the Script Editor does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Autodesk Insider Case Management (Platinum membership only) . . 98 ASIA PACIFIC SUPPORT CENTER . . . . . . . 85 Additional setup for networked licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Confirming Maya startup .97 Troubleshooting licensing: introduction . . 101 Confirming hardware lock driver activation . . . . . . . . . . . 99 Preference corruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Troubleshooting licensing problems (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 When you start Maya . . . . . . . . . . . . 86 (Linux) License server management options and license server confirmation . . . . 97 Contacting Support Services. 102 Troubleshooting licensing problems (Linux. . . . . . . . . . . . . . 99 The Product Configuration Wizard does not appear . . 97 NORTH AMERICAN SUPPORT CENTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 (Windows) License server management options and license server confirmation . . . . . . . . . . 100 The main Maya scene view doesn’t open. . . . . . . . . . . . . . . . . . 94 10 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Installation and Licensing Guide 6 . . . . . . . . . . . . . . . . . . . . . . . Mac OS X) . . 89 Setting up each client . . . . . . . . . . . .

. . . . . . . . . . . . 109 Finding licensing problems with diagnostic tools . . . . . . . . . . . . . . . . . . . . .Table of Contents Examining a licensing log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Standalone licenses . . . . . . . . . . . . . . . 107 Understanding log file error messages . . 113 Checking your hardware ID with lmhostid (Linux. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Checking that a license file is the correct file type (Windows) . . . . . . . . . . . . . . . . . . . . 122 Index . . 116 Running previous versions of Maya: USB hardware lock issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Checking networked licensing with lmstat (Linux. . . . . . . . . . . 119 Understanding licenses . . . . . . . . . . . . . . . . . . . . . Mac OS X) . . . . 113 Diagnosing your licensing problems with lmdiag (Linux. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Checking for licensing errors with FLEXlm licensing utilities (Windows) . . . . . . . . . . . . . . . . . . . . . . Mac OS X) . . . . . . . . . . . . . . . . . . . . . 121 Additional resources . . . . . . . . . . . 120 Networked licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 Installation and Licensing Guide 7 . Mac OS X) . .

Table of Contents Installation and Licensing Guide 8 .

along with some information about troubleshooting your installation and licensing problems. see: • “Installing license server software” on page 65 When you have finished installing Maya. Please follow your platform-specific installation instructions: • • • “Installing Maya for Windows” on page 15 “Installing Maya for Mac OS X” on page 31 “Installing Maya for Linux” on page 41 Details about installing the Maya Shader library can also be found in this manual: • “Installing the Maya Shader Library” on page 57 You can also install a special version of mental ray (satellite) for network rendering on computers that are accessible to the machine running Maya: • “Installing mental ray for Maya satellite” on page 59 If you only want to install the license server tools.1 Introduction Overview of installation and licensing Welcome to Autodesk® Maya® 2008! This guide describes the process of installation and licensing Maya 2008 for all supported platforms. The installation and licensing process will take place automatically in Japanese on a Japanese-language Windows or Mac OS X system. proceed to the licensing Quick Start section (if you are a new user installing Maya to a single machine) or to the licensing chapter: • • “Quick Start: How to activate your copy of Maya” on page 11 “Licensing Maya” on page 67 If you have problems starting or licensing Maya. Installation and Licensing Guide 9 . please review our troubleshooting guide: • “Troubleshooting” on page 97 The Maya 2008 installation and licensing process is available in Japanese for the Microsoft® Windows® and Apple® Mac OS® X operating systems.

1 | Introduction > Overview of installation and licensing Installation and Licensing Guide 10 .

2 Quick Start Licensing Quick Start: How to activate your copy of Maya This quick start provides a guide to activating your copy of Maya. the Product Configuration Wizard appears. When you start Maya without a license. if necessary: • • • “Installing Maya for Windows” on page 15 (32-bit and 64-bit) “Installing Maya for Mac OS X” on page 31 “Installing Maya for Linux” on page 41 (32-bit and 64-bit) Serial numbers and activation If you don’t already have a license. This straightforward set of instructions applies to almost all new customers of Maya. install Maya. see “Licensing Maya” on page 67. you must first enter a serial number into the licensing tool in order to activate Maya. 1 Start Maya. whether you’re activating a single copy of Maya or setting up a license server. Installation and Licensing Guide 11 . • You received your serial number when you bought your copy of Maya. See the following sections. Your serial number may be: • • • • in an email from your reseller or from Autodesk on a sticker in your Maya package MUF070-N-0234-6977-3714-3603-8600 (33 characters) 123-45678901 (11 characters) A serial number looks like one of the following: You can now activate Maya by following the nine steps on the next two pages.) Before licensing. (If you’re an existing Maya customer. or if you want detailed instructions of how to license Maya.

3 Choose whether your serial number has 33 characters or 11 characters. and click Next. Installation and Licensing Guide 12 . select I have a serial number that I need to activate. 4 Paste your serial number into the space provided and click Next.2 | Quick Start Licensing > Quick Start: How to activate your copy of Maya 2 In the Product Configuration Wizard.

see “Licensing Maya” on page 67. select your Ethernet ID. your license is displayed in your web browser. At the end of the process. Select the hardware lock (dongle) value if there is one. Installation and Licensing Guide 13 . We'll start this for you by asking which browser you want to use first. 6 Register your serial number and hardware ID. Click Next.2 | Quick Start Licensing > Quick Start: How to activate your copy of Maya 5 If you have a hardware lock (dongle). In minutes. otherwise. The Product Configuration Wizard displays your hardware ID. and then taking you to our web site. see “Licensing Maya” on page 67. please make sure it is plugged in now. see “Licensing Maya” on page 67. For more details. If you can't register via the web page. 7 There is a web page that you must fill out to complete your licensing process. you should also receive your license via email. If the email doesn't arrive within a short period of time.

Your license will be validated and installed 9 Click Next. (If you’re an existing Maya customer. to re-open the Product Configuration Wizard and paste your license into the space provided or select your license file.) Installation and Licensing Guide 14 . see “Licensing Maya” on page 67.2 | Quick Start Licensing > Quick Start: How to activate your copy of Maya 8 Re-launch Maya.) (If you’re setting up a networked license server. if necessary. see “Additional setup for networked licenses” on page 86. Congratulations! You now have a licensed copy of Maya. or if you want detailed instructions of how licensing works. and how to license Maya.

The most up-to-date information on specific hardware system qualifications for your computer can be found on the Autodesk Web site: www. you must run the Licensing Tools installer and/or License Updater on that computer. and other issues.com/qual-charts You must have administrator privileges to install Maya. Autodesk does not support hardware and software configurations that do not meet these requirements. associated products. Installation and Licensing Guide 15 .) If you do not have administrator privileges on your computer. you’ll need to contact your system administrator. If you’re going to use a computer to serve Maya licenses. (You do not need to be an administrator to launch Maya once it is installed. Before you begin: checklist You must run the installer on each computer where you want to run the software.3 Installing Maya for Windows Overview of installing Maya for Windows This chapter describes the prerequisites for installing Maya and how to install Maya for Windows operating systems. For more information. Issue Your computer system must meet specific hardware and software requirements for you to successfully install and run Maya. Required action Review the requirements section in this chapter (“System requirements” on page 16). as well as tips on uninstalling.autodesk. see “Installing license server software” on page 65.

we recommend that you close all other programs and disable virus detection software before launching the installer. However. See “Uninstalling Maya” on page 28. System requirements Autodesk certifies certain computer system configurations as meeting the requirements to work with the Maya software.3 | Installing Maya for Windows > System requirements Issue If you have a previous version of Maya on your system. you can choose to keep it or uninstall it. Select Start > Programs > Accessories > System Tools > System Information. please check the following table. To determine whether your particular system meets these requirements. Required action Uninstall Maya before installing the same Maya version as the one installed. Disable any virus detection software. Before installing: • • Close all programs. Installation and Licensing Guide 16 . The latest information on qualifying systems is always available at: www.com/qual-charts You can examine your system capabilities using system diagnostic tools. Under most circumstances Maya performs correctly if the path is not set. To avoid any conflicts when installing Maya. Only add the path currently needed for the version of Maya that is being run. you must uninstall before installing the same Maya version as the one installed (for example. Having multiple versions of Maya installed on a machine and adding each version’s path to the user’s environment PATH variable may cause version conflicts.autodesk. to upgrade a pre-release copy).

3 | Installing Maya for Windows > System requirements Category Hardware Values • • • • • (32-bit) Intel® Pentium® 4 or higher. TCP/IP network protocol software (for running Maya batch rendering and other features) a graphics card driver. appropriate driver software for optional hardware Installation and Licensing Guide 17 .) • three-button mouse with mouse driver software a qualified hardware-accelerated OpenGL® graphics card (overlay plane capability is recommended) Please refer to www. AMD Opteron® processor 1GB RAM DVD drive ethernet card (required for licensing Maya uniquely to your machine) (You can also use a hardware lock (dongle) to license Maya on certain platforms. which can be purchased through Autodesk.com/qual-charts and the section “Graphics requirements for Maya” on page 29. Business or Ultimate edition (32-bit and 64-bit). AMD Athlon® XP processor (must be SSE capable) (64-bit) Intel® processor with Intel® EM64T-capable or AMD® Athlon 64™. Driver software is available from the manufacturer’s web site.autodesk. Graphics requirements • Operating system • • • • • • (32-bit) Windows XP Professional (SP2) (64-bit) Windows XP Professional x64 Edition (SP1 or higher) Microsoft Windows Vista™.

1 or greater is required to view the Essential Skills Movies Wacom™ tablet. • 515MB (including 160MB for Maya documentation) Adobe® Acrobat® Reader is required to view the PDF documentation provided on the Maya DVD. If you have a FAT disk format.com. Other software • • • Optional hardware • • Installation and Licensing Guide 18 . Make sure you install the latest Wacom driver software (www. you’ll need 10-150M more space to install optional selections. QuickTime® 7. These are default.com). expect slightly larger file sizes. minimal sizes.3 | Installing Maya for Windows > System requirements Category Disk space requirements Values The following approximate disk space requirements are based on the NTFS disk format. Motion capture devices.wacom. Maya supports real-time motion capture.adobe. Mozilla Firefox and Internet Explorer 6 web browsers have been qualified to view the Maya Help. You can obtain Acrobat Reader from www. Contact your motion capture equipment vendor for details.

3 | Installing Maya for Windows > Installation directory (Windows) Installation directory (Windows) The following table shows where Maya is installed by default on different Windows operating systems. Benefits of 64-bit Maya With Maya 2008 for 64-bit EM64T/AMD® 64 processors. Installation and Licensing Guide 19 . Windows XP. Windows XP x64 Windows Vista 32-bit. you can now work with larger and more complex scenes that you ever could before. Supported features The following table lists features that are not supported in 64-bit Maya. 32-bit Maya Windows Vista 64-bit. • • • Maya on 64-bit can take advantage of greater than 4GB of memory (maximum memory is system-dependent) Maya on 64-bit uses SSE2 instructions for floating point computations Additional general registers in 64bit mode allow the compiler to generate better code which spills to memory less often. or Windows 2000 (32-bit) C:\Program Files (x86)\Autodesk\Maya2008 64-bit Maya C:\Program Files\Autodesk\Maya2008 C:\Program Files\Autodesk\Maya2008 n/a Maya on 64-bit systems The following section discusses differences between Maya for 64-bit operating systems and Maya for 32-bit operating systems.

3 | Installing Maya for Windows > Maya on 64-bit systems Feature Vector Renderer plugin QuickTime VR RibExport Alias wirefile export Maya Motion Capture feature Comments Not supported in 64-bit Maya (3rd party library). Installation and Licensing Guide 20 .7 is not available in 64bit Maya Not supported in 64-bit Maya. Microsoft Runtime Libraries The Maya 64-bit installer puts the Microsoft runtime libraries into the System directory C:\Windows\WinSxS using the Microsoft redistributable Merge Modules. We recommend using Autodesk MotionBuilder for motion capture. Not supported in 64-bit Maya (3rd party library) Not supported in 64-bit Maya openModel9.

These are required libraries to run Maya as a MFC graphical user interface application. Maya should find the proper DLL files.3 | Installing Maya for Windows > Maya on 64-bit systems Note You may not have the specific runtime libraries installed on their machine. Installation and Licensing Guide 21 . Maya API and Developer Kit For details on API and Developer support for 64-bit Maya. see the API guide under Developer Resources in the Maya Help. the user interface framework. so part of the Maya installation is to install the files that Autodesk Maya needs. they may update these libraries. As Microsoft updates their 64-bit operating system. With Microsoft’s versioning of the manifest files. the system no longer searches the PATH variable for the runtime libraries. These are system dynamic libraries and are shared with all applications on the machine. For Maya 64-bit. and the OpenMP runtime library. Autodesk is using the system copies. MFC (Microsoft Foundation Class). These are the Microsoft runtime libraries for C library. With the current Microsoft compiler for 64-bit systems (VC8).

Installer window on 64-bit machines Installation and Licensing Guide 22 . To install Maya for Windows 1 Insert the Maya DVD into your drive. The Maya installer window appears. uninstall any existing copy of Maya 2008 on your computer before reinstalling Maya 2008. see “Uninstalling Maya” on page 28. For more information. plug it in before installation to make sure that the installer properly detects the dongle and upgrades your license.3 | Installing Maya for Windows > Installing Maya (Windows) Installing Maya (Windows) For information on the other installation options. • To ensure a clean installation. see the following: • • • • “Uninstalling Maya” on page 28 “Maya Plug-ins” on page 27 “Bonus Tools” on page 28 “Installing the Maya Shader Library” on page 57 Notes • If you are upgrading from a previous version of Maya and have a hardware lock (dongle).

or Cancel to stop the installation. and follow the online instructions. Back to return to the previous window.exe file in the platform-appropriate area of the Maya DVD. Click OK in the Run dialog box to begin the installation. The Autodesk Product Configuration window appears. you are given the choice to install the 32-bit or 64-bit version of Maya. If the Maya installer does not appear. The Autodesk Software License Agreement appears. 2 Click Install Maya to begin the software installation. 4 Scroll to the end. 5 Select whether you want to install Autodesk Maya 2008. Click Browse and choose the Autorun. and click Next. The Maya Installation Wizard appears. or both (the default). 3 Click Next. The installation wizard directs you through the process of installation. choose Start > Run. the Autodesk Maya 2008 Documentation. click “I Agree”.3 | Installing Maya for Windows > Installing Maya (Windows) On 64-bit systems. and click Next to continue with the Maya software installation. Installation and Licensing Guide 23 . This agreement requires your acceptance for the Maya software installation to continue. Click Next to proceed through the installation.

If you want to change the default location for the software installation.3 | Installing Maya for Windows > Installing Maya (Windows) The installation proceeds. • Where to install Maya. and the Maya Product Configuration window appears. the Japanese User Interface Resources). and proceed to step 9. click Next. (Custom installation only) The Feature Selection window appears. choose Custom setup from the menu. and sets the file type associations on your computer for Maya file types. If you want to install specific components of the Maya application (for example. Browse to the install location or enter the path. Select Custom. or modify the default file associations. 6 On the Maya Product Configuration screen. click Change. Do one of the following: • • 7 Select Full to select a Full setup Maya installation (recommended). Installation and Licensing Guide 24 . you can set two options: • Full or Custom Install The Full setup installation is the recommended installation for most users. click Next. It installs the Maya application. The Windows browser appears. installs all related applications and utilities. and proceed to the next step.

click Next. Installation and Licensing Guide 25 . 8 (Custom installation only) The File Type Handling window appears. click the down arrow icon in the list and change the selection from the submenu. From this window. you can also click Help to get custom setup tips or click Space to check available space on connected hard drives. If you want to turn on or off an item so it installs or does not install. Japanese User Interface Resources are turned off. At a minimum. When you are ready to proceed.3 | Installing Maya for Windows > Installing Maya (Windows) By default. you must install the following to run Maya: • • Maya Program Files—contains the core Maya software Licensing—includes files essential to licensing.

mb). at the command prompt. Depending on the other software you have configured on your computer. • • Add a Shortcut to the Quick Launch Toolbar—Adds a Maya shortcut icon to your Windows Quick Launch Toolbar. you can either leave these options as is. This lets you start Maya or any of its related programs from any directory when using the command prompt. click Next. you could simply type maya to launch Maya or fcheck to launch the FCheck image-viewing utility. • Installation and Licensing Guide 26 . Add to System Path—Adds the Maya executable directory to your Windows system path. or change them to suit your particular setup. for example.3 | Installing Maya for Windows > Installing Maya (Windows) You can set how various file format types are handled on your computer using the options in this window. The options in this window are turned on by default. For example. When you are ready to proceed. Add a Shortcut to the Desktop—Adds the Maya shortcut icon to your desktop during the installation. the computer automatically launches Maya based on the file type associations that have been set. 9 (Full or Custom installation) The Add Location To Path window appears. Setting the system path may also be useful for batch files and other scripts involving Maya or other related programs. if you double-click a Maya binary scene file (.

3 | Installing Maya for Windows > Maya Plug-ins Make your selections and click Next. If you’re setting up a license server. start the Product Configuration Wizard after installation by choosing Maya from the Windows Start menu. see www. • • For more information. If you’re a new Maya customer. otherwise. see “Installing license server software” on page 65 and “Licensing Maya” on page 67 for details of how to set up both servers and clients. See Chapter 2. click Back. Maya Plug-ins The Maya Plug-ins button provides a link to a variety of third-party Maya Plug-in vendor Web sites. see “Licensing Maya” on page 67. see “Prekey” on page 71 and “Webkey” on page 72. For more information. see “Licensing Maya” on page 67. For more information on Maya Plug-ins and the Sparks program. your license may already be installed for you. The Maya software and accompanying utilities are installed on your computer.com/sparks or click Maya Plug-Ins on the Maya Installer Window. Plug-ins are software products that extend the functionality of your Maya software. If you want to review or change any of your installation settings.autodesk. The progress of the installation is indicated by the progress bar in the installer’s window. click Install. Installation and Licensing Guide 27 . If Maya starts up. Note If you are licensing your computer using a parallel port or USB hardware lock. For more information. 10 The Ready to Install the program window appears. no further licensing is required. “Quick Start Licensing”. 11 Continue with the license setup program after the software installation: • If you’re an existing Maya customer. you may need to reboot your computer for the licensing process to detect your hardware lock.

3 | Installing Maya for Windows > Bonus Tools Bonus Tools Bonus Tools is a collection of unsupported Maya scripts and plug-ins provided to Maya users. Follow the instructions in the dialog box. To uninstall Maya for Windows using the Uninstall utility 1 2 From the Windows Start menu. select Settings > Control Panels > Add/Remove Programs. Click Uninstall Maya when the Maya Installation window appears. texturing and rendering. there is a drop-down menu for easy access to the tools that cover all aspects of everyday use: general UI. animation. After installing Bonus Tools. In the list of programs that appears. click Maya 2008 and then click Remove. Follow the instructions in the dialog box. To uninstall Maya for Windows using the Maya DVD 1 2 3 Insert the Maya DVD into your drive. Uninstalling Maya You can uninstall Maya in three different ways. Installation and Licensing Guide 28 . Follow the directions provided on the Web site for downloading and installing Bonus Tools on your computer. To uninstall Maya for Windows using Windows Add/Remove programs 1 2 3 From the Windows Start menu. Note You must uninstall the documentation separately. The Bonus Tools button in the installer links to the Maya Bonus Tools on the Autodesk Web site. You can also access the Bonus Tools Web site from the Maya Help menu. select Programs > Autodesk > Autodesk Maya 2008 > Uninstall Maya. Follow the instructions in the dialog box. modeling.

select 24 or 32 bits of color for best color quality in displayed images. if you run the Render command in a terminal window. From the Color quality menu. you must have a graphics card qualified to run Maya. Installation and Licensing Guide 29 . To set your graphics card options 1 2 3 Right-click your desktop. options in the Display Properties settings of Windows affect the display performance of Maya. select Properties. or contact your graphics card manufacturer to see if their graphics software provides this option. To learn the correct option settings for graphics cards qualified for use with Maya. then select the Settings tab. For example. This is called VRAM on some computers.3 | Installing Maya for Windows > Installing Maya 2008 alongside previous versions Installing Maya 2008 alongside previous versions Maya 2008 and previous versions of Maya can co-exist on the same machine. Some graphics card manufacturers have created an option to optimize Maya display performance which may be available through the Windows Display Properties settings. the more graphics card main memory you need. please check the qualification charts for the latest information. If you’re using a card that’s not qualified. However. you may need to fully specify the directory path to be sure you are getting the version of the Maya renderer you expect. See your graphic card’s installation instructions. Graphics requirements for Maya To make full use of Maya’s capabilities. try setting the following options (some steps offer only general guidelines because each manufacturer has a unique set of display options). Drag the Screen resolution slider to the best display resolution supported by your hardware. Please refer to: www. be aware of which version of Maya you are running and which version of Maya is specified in the PATH environment variable. The higher you set the display resolution.com/qual-charts As well.autodesk.

without having to redraw the entire user interface. single. click the Advanced button and select the appropriate tab. Overlay planes are called hardware overlays on some products. overlay planes are available only if you turn off alpha planes operation. On Windows 2000 and Windows XP. overlay planes enable programs to quickly display certain elements of a user interface that exist on top of other elements. If you’ve selected True Color and your card has limited VRAM.) To set graphics performance options After you install your graphics card driver software.and high-quality OpenGL graphics cards.3 | Installing Maya for Windows > Graphics requirements for Maya Maya generally works best at 1280 by 1024 resolution. (At the higher resolution. For some graphics cards. forcing the OpenGL driver to operate in software mode rather than use hardware acceleration. Installation and Licensing Guide 30 . The tab has performance options that vary with each card. Maya works with four-bit or greater overlay planes. it will work better at a lower resolution. 3 4 Stencil planes are not required by Maya: you can turn them off. the card may run out of memory. The following are general suggestions for setting performance options: 1 2 In the Display Properties window. it’s likely that a tab named for the card was created in the Display Properties window. Turn on the overlay plane feature (if available).or double-buffered. Close the Display Properties window. Maya takes advantage of the hardware overlay plane feature available with most mid. In brief. click the tab named for your graphics card (if available).

Maya 2008 supports both PowerPC and Intel processors on Mac OS X through a Universal Binary. This means that you need an administrator password on your computer to install Maya. you’ll need to contact your system administrator. (You do not need to be an administrator to launch Maya once it is installed. see “Software that can be installed separately” on page 40 and “Installing license server software” on page 65. Autodesk does not support hardware and software configurations that do not meet these requirements. Installation and Licensing Guide 31 .) If you do not have administrator privileges on your computer.com/qual-charts You must have administrator privileges to install Maya.autodesk. If you’re going to use a computer to only serve licenses. Issue Your computer system must meet specific hardware and software requirements for you to successfully install and run Maya. Before you begin: checklist You must run the installer on each computer where you want to run the software. The most up-to-date information on specific hardware system qualifications for your computer can be found on the Autodesk Web site: www. Required action Review the requirements section in this chapter (“System requirements” on page 32).4 Installing Maya for Mac OS X Overview of installing Maya for Mac OS X This chapter describes how to install Maya for Mac OS X as well as the hardware and system requirements for installing and running Maya on the Mac OS X operating system.

a pre-release copy). To avoid any conflicts when installing Maya. System requirements Autodesk certifies certain computer system configurations as meeting the requirements to work with the Maya software.autodesk. To determine whether your particular system meets these requirements. Disable any virus detection software. Under most circumstances Maya performs correctly if the path is not set. Before installing: • • Close all programs. The latest information on qualifying systems is always available at: www. Having multiple versions of Maya installed on a machine may cause version conflicts. we recommend that you close all other programs and disable virus detection software before launching the installer. We do not recommend changing a PATH environment variable. see “Maya Terminal window provided with Maya” on page 40. See “Uninstalling Maya” on page 39. However. You can use the Maya Terminal that comes with your Maya package to set paths correctly. please check the following table. you can choose to keep it or uninstall it.com/qual-charts Installation and Licensing Guide 32 .4 | Installing Maya for Mac OS X > System requirements Issue If you have a previous version of Maya on your system. you must uninstall before installing the same Maya version as the one installed (for example. For more information. Required action Uninstall Maya before installing the same Maya version as the one installed.

See in the Environment Variables guide in the Maya Help for details of how to set Maya to work with different mouse input devices. disks.4 | Installing Maya for Mac OS X > System requirements To examine the system capabilities of your Mac OS X computer Do one of the following: • • From the Apple menu. select About this Mac and click the More Info button. set it to deactivate when Maya is active. Refer to the manual or online help that came with your mouse to find out how to do this. and applications. Category Hardware Values • • • • Macintosh computer (G5 processor or Intel processor recommended) 1 GB memory (minimum) DVD drive three-button mouse (recommended). Maya can work with mouse input devices that have fewer buttons. operating system. If your mouse came with a preference program for customizing mouse buttons. Installation and Licensing Guide 33 . Double-click the Apple System Profiler application (Applications > Utilities). Apple System Profiler provides information about your computer.

hardwareaccelerated OpenGL graphics card.to high-range.com/qual-charts • • Operating system • • Disk space requirements • A minimum of 750MB of available disk space for Maya and 255MB for Maya documentation. Lower resolutions can make it difficult to see some attributes inside editors.4 or later Mac OS X Server is not supported Not all versions of Mac OS X can be used with Maya.4 | Installing Maya for Mac OS X > System requirements Category Graphics requirements Values • A graphics card qualified to run Maya.com/qual-charts to see which operating system and graphics card are qualified for Maya. Many graphics card manufacturers document the setup of their graphics card for use with Maya. set your resolution higher than 1024 by 768. Set your display to show millions of colors. Refer to the instructions that came with your particular graphics card. Installation and Licensing Guide 34 . Maya works best with a mid. Autodesk recommends that you refer to the Maya qualification charts before upgrading to a newer version of the operating system.autodesk. www. If possible. Check www.autodesk. Mac OS X version 10.

You can also download Adobe® Acrobat® Reader at www. Optional hardware • Maya on Intel Mac OS X The following section discusses differences between Maya for Intel processors and Maya for PowerPC processors.com. and will not be qualified. Supported features The following table lists features that are not supported in Maya for Mac OS X on Intel processors. These applications are required for viewing the multimedia movies provided with the Maya application and viewing the PDF documentation provided on the Maya DVD. General notes • • Maya for PowerPC processors is not tested on Rosetta. Make sure you install the latest Wacom driver software (www.com).wacom. Wacom™ tablet. • Safari™ and Mozilla Firefox web browsers have been qualified to view the Maya Help.4 | Installing Maya for Mac OS X > Maya on Intel Mac OS X Category Other software Values • Apple QuickTime® and Preview (which reads PDF files) are provided with the Mac OS X operating system. Plugins built for previous version of Maya on PowerPC will need to be recompiled to run with Maya for Intel processors. Installation and Licensing Guide 35 .adobe.

Note You can also install the Shader Library. you must plug it in after installation. You can cancel the installation at any time by closing the installer window. You must close the installer and remove the hardware lock. the installer may ask you to type in the name and password of an administrator account on the local machine. See “Installing the Maya Shader Library” on page 57. If the Maya 2008 Finder window does not open automatically. If it is plugged in during installation. To install Maya for Mac OS X 1 Insert the Maya DVD into the drive of your computer. The contents of the DVD appear in a new Finder window. Note At various points during the installation.4 | Installing Maya for Mac OS X > Installing Maya (Mac OS X) Feature Vector Renderer plugin Comments Not supported (3rd party library). double-click the Maya 2008 disk icon on your Desktop. The Shader Library contains pre-defined materials you can apply to your models. Installing Maya (Mac OS X) If you have a hardware lock (dongle). Installation and Licensing Guide 36 . and then restart the installer. Hardware lock driver Installation of the HASP4 drivers from Aladdin requires that you remove the hardware lock (dongle) first. The installer window appears. 2 Double-click the Maya 2008 package icon within the Maya/MacOSX folder to begin the installation process. 3 Click Continue to proceed with the Maya software installation. you may see an error message.

the following dialog box appears: 7 Select which components you want to install. 4 5 Click Continue and then Accept to continue with the Maya software installation. If you want to choose which components of Maya to install. Click Continue. Maya will be installed into the /Applications/Autodesk folder of this volume. You can print or save this License Agreement for future reference. In the Select a Destination screen. 6 If you want to perform a basic (non-customized) installation. click Install and proceed to step 8. click Customize and proceed to the next step. but you can specify another folder by clicking Choose. The Easy Install screen appears. Your choices include: Installation and Licensing Guide 37 .4 | Installing Maya for Mac OS X > Installing Maya (Mac OS X) The Autodesk Software License Agreement appears. the installation process does not continue. If you do not agree to the terms and conditions of the agreement. This agreement requires your acceptance for the Maya software installation to continue. By default. select the volume where you want Maya to be installed. (Optional) If you click Customize.

A link to the Product Configuration Wizard is found in the folder where you install Maya. choose to search the License data file. you’ll get a message on the following screen. Maya_devkit—Maya Developer’s Kit. If you’re a new Maya customer. For more information. “Quick Start Licensing”. 8 Click Install. no license will be found). The progress of the installation is indicated by the progress bar at the bottom of the installer’s window. • To license your copy of Maya. Maya_en_US_docs—Maya English Documentation. Files and documentation for programmers who want to create Maya plug-ins (not included in the Easy install). See Chapter 2. If you’re an existing Maya customer. The Product Configuration Wizard that licenses your copy of Maya is also installed. The Product Configuration Wizard is installed to /Applications/Autodesk/PCW. Fcheck_app—A player for Maya movie and image file formats. The Maya online documentation (in English). Installation and Licensing Guide 38 . you can skip this step (if you go through the License data file search process. see “Prekey” on page 71 and “Webkey” on page 72. which contains reference documentation.4 | Installing Maya for Mac OS X > Installing Maya (Mac OS X) • • • Maya_core —You must install this component to use Maya on your computer. tutorial files. • If your license is installed. you may want to download the updated License data file (Webkey). For more information. and multimedia. start the Product Configuration Wizard after installation by double-clicking the Maya icon. see the Licensing Maya chapter.. 9 The installer can search the License data file (Prekey file) to see if your license can be installed for you. The Maya software and accompanying utilities are installed on your computer. If you’re an existing customer of Maya and your license is still not installed through the License data file search. • • The Maya Uninstaller and Uninstaller List is also installed when Maya is installed.

For more information. see “Licensing Maya” on page 67. Double-click the Uninstaller icon. see “Installing license server software” on page 65 and “Licensing Maya” on page 67 for details on how to set up both servers and clients. Installation and Licensing Guide 39 . When the installer finishes. 3 Select the components you want to uninstall and click Uninstall. it displays a message indicating that the software install is complete. if you’re setting up a license server. uninstall any existing copy of Maya 2008 on your computer before reinstalling Maya 2008. this is Applications/Autodesk/ maya2008/). The uninstaller program appears.4 | Installing Maya for Mac OS X > Uninstalling Maya Additionally. To uninstall Maya for Mac OS X 1 2 Navigate to the Maya directory (by default. Uninstalling Maya To ensure a clean installation.

term sources a simple (Bourne) shell script to set up the environment: /Applications/Autodesk/maya2008/ Maya.4 | Installing Maya for Mac OS X > Software that can be installed separately Software that can be installed separately The following additional software is provided on the Maya DVD to be installed separately. see “Installing license server software” on page 65 and “Licensing Maya” on page 67. when accessing the Maya environment remotely or from an alternative term application. Autodesk License Server—Installs the components necessary for a computer running Mac OS X to function as a license server.app/Contents/bin/MayaENV. Installing Maya 2008 alongside previous versions of Maya Maya 2008 and previous versions of Maya can co-exist on the same machine. However. Note Maya Terminal. If you run the Render command in a Terminal window. Installation and Licensing Guide 40 . you must fully specify the directory path to be sure you are getting the version of the Maya renderer you expect.term file provided in your Maya directory launches a Terminal window that has all the proper path information to run Maya commandline applications (such as Render) and licensing tools.sh This could be used in a custom environment instead of using Maya Terminal. be aware of which version of Maya you are running. • • • Autodesk DirectConnect components QuickTime Components—Allows users who do not have Maya to work with IFF files in applications that are QuickTime aware. for example. Maya Terminal window provided with Maya The Maya Terminal.term directly. Using this .term file makes it easier to use command-line Maya applications on Mac OS X. For more information. if necessary.

com/qual-charts You will need access to the root or superuser account and password on your computer to install Maya. Required action Review the requirements section in this chapter (“System requirements” on page 42). You should not run Maya while logged in as root. You do not need to be root to launch Maya once it is installed.autodesk. Autodesk does not support hardware and software configurations that do not meet these requirements. Installation and Licensing Guide 41 . Before you begin: checklist Issue Your computer system must meet specific hardware and software requirements for you to successfully install and run Maya.5 Installing Maya for Linux Overview of installing Maya for Linux This chapter describes how to install Maya for Linux (32-bit and 64-bit) as well as the hardware and system requirements for operating Maya on a Linux operating system. you’ll need to contact your system administrator. If you do not have root on your computer. The most up-to-date information on specific hardware system qualifications for your computer can be found on the Autodesk Web site: www.

you can choose to keep it or uninstall it. To determine whether your particular system meets these requirements. System requirements Autodesk certifies certain computer system configurations as meeting the requirements to work with the Maya software. Installation and Licensing Guide 42 . Any previous versions of Maya are left untouched.autodesk. You must also uninstall the AWCommon and AWCommonserver software before installing. a pre-release copy). See “Uninstalling Maya” on page 50. However. please check the following table. you must uninstall before installing the same Maya version as the one installed (for example. make sure the DISPLAY environment variable is pointing to your local machine so that the licensing GUI is displayed on your local machine to complete the installation. • Creates or updates the symbolic links for the following: • • /usr/autodesk/maya to the actual installation location some files in /usr/local/bin to the new Maya software Note If you are installing Maya on a remote machine.5 | Installing Maya for Linux > System requirements Issue If you have a previous version of Maya on your system. The default software installation performs the following tasks: • Creates and installs software in the following directories: /usr/autodesk /usr/autodesk/maya2008 This is the base location for all Autodesk software if it does not already exist.com/qual-charts. The latest information on qualifying systems is always available at www. Required action Uninstall Maya before installing the same Maya version as the one installed.

The preferred visual configuration is: • • Both single and double buffered RGBA 8/8/8/8. Use glxinfo to list currently available visuals. Category Hardware Values • • • • • • Intel® Pentium® 4 or higher (EM64T-capable for 64bit). If Maya cannot obtain the visuals it requests. Some aspects of Maya may not work correctly if the expected visuals are not available.autodesk. adding Alpha and Accumulator buffers are also required. Please refer to: www. Many graphics card manufacturers document the setup of their graphics card for use with Maya.com/qual-charts Graphics requirements • Maya expects to obtain specific visuals for use with OpenGL.5 | Installing Maya for Linux > System requirements You can obtain information about your computer’s processor and memory by accessing the KControl (KDE Control Panel) or typing kcontrol in a shell window. AMD® Athlon 64™ or Opteron® 1 GB or more available memory keyboard three-button mouse with mouse driver software DVD drive network card A graphics card qualified to run Maya. with 24 bit depth buffers. it usually outputs what was not found and continues if possible. Refer to the instructions that came with your particular graphics card. Installation and Licensing Guide 43 . To use the Hardware Render Buffer window.

so.3 is automatically installed in /usr/autodesk/maya2008/lib.5 | Installing Maya for Linux > System requirements Category Operating system Values 32-bit and 64-bit operating systems: • • • Red Hat® Enterprise Linux WS 4.so.autodesk.2 Please check at www.0 update 4 Fedora Core 5 SUSE™ 10. FAM run-time environment The File Access Monitor (FAM) software allows Maya to monitor file changes in the Expression editor. Disk space requirements Other software • • Minimum: 400MB (without documentation package) Standard: 450MB (with documentation package) The following software must be installed on your workstation: OpenMotif run-time environment With Maya 2008 the required library libXm.0 is /usr/lib or /usr/lib64 The Mozilla Firefox web browser has been qualified to view the Maya Help. so you should check first to see if the files are already installed. Type: rpm -qa | grep fam or rpm -qa | grep gamin The normal directory location for libfam. FAM may already be included. Installation and Licensing Guide 44 .com/qual-charts for important updates.

5 | Installing Maya for Linux > Installation directory (Linux) Category Optional hardware Values • Wacom tablet—The Wacom tablet works the same as with other programs. • • Maya on 64-bit can take advantage of greater than 4GB of memory (maximum memory is system-dependent) Maya on 64-bit uses SSE2 instructions for floating point computations Installation and Licensing Guide 45 . Using the pen and tablet overrides mouse operation.wacom. Installation directory (Linux) The following table shows where Maya is installed by default on Linux 64-bit and 32-bit operating systems. you can now work with larger and more complex scenes that you ever could before. Make sure you install the latest driver software (www.com). the mouse becomes operational. When the pen is out of contact with the tablet. 32-bit Maya 64-bit Linux OS 32-bit Linux OS /usr/autodesk/maya2008 64-bit Maya /usr/autodesk/maya2008-x64 /usr/autodesk/maya2008 n/a Maya on 64-bit systems The following section discusses differences between Maya for 64-bit operating systems and Maya for 32-bit operating systems. Benefits of 64-bit Maya With Maya 2008 for 64-bit EM64T/AMD® 64 processors.

You must install Maya licenses if you are: • • installing Maya for the first time adding additional licenses to a networked-type license Installation and Licensing Guide 46 . Supported features The following table lists features that are not supported in 64-bit Maya. Installing Maya (Linux) This section describes how to install Maya for Linux. Not supported in 64-bit Maya (3rd party library) Not supported in 64-bit Maya openModel9.7 is not available in 64bit Maya Not supported in 64-bit Maya. We recommend using Autodesk MotionBuilder for motion capture. Feature Vector Renderer plugin QuickTime VR RibExport Alias wirefile export Maya Motion Capture feature Comments Not supported in 64-bit Maya (3rd party library). you must license Maya. When the installation is complete. see the API guide under Developer Resources in the Maya Help. Maya API and Developer Kit For details on API and Developer support for 64-bit Maya.5 | Installing Maya for Linux > Installing Maya (Linux) • Additional general registers in 64bit mode allow the compiler to generate better code which spills to memory less often.

Mount the DVD drive. The -ivh flag provides you with more information during the installation. See “Uninstalling Maya” on page 50.” Installing Maya using the rpm utility This section describes how to install Maya for Linux using the rpm command-line utility. “Licensing Maya” for details. For example. see Chapter 10. To install using rpm 1 2 3 4 Log in as root. Note If you have previously installed a version of Maya 2008 for Linux. If you have problems installing. Insert the Maya DVD into your drive.5 | Installing Maya for Linux > Installing Maya (Linux) • changing the machine on which Maya is installed. uninstall that version before installing this newest version. Installation and Licensing Guide 47 . type: mount -r /dev/dvd /mnt/dvd Change to the directory where the Maya for Linux is installed. With the rpm command you can use either the -i flag or the -ivh flag to install the programs. “Troubleshooting. type: cd /mnt/dvd/Linux 5 Use the ls command to list the packages on the DVD. see Chapter 9. For information on upgrading Maya. For example.

i686.x86_64.0#. To download them when they become available. go to: www.80-#.80-#.x86_64.1-3.0-#.i386.rpm Maya for Linux (64-bit) Maya2008_0_64-2008.rpm (32-bit) Maya2008_0-2008.rpm Maya 2008 documentation Optional (64-bit) Maya2008_0_64-docs_en_US-2008.1-3.com/support/hasp/ enduser.asp Only if you have a hardware lock (dongle) 6 To install the required base software.i686.0-#.x86_64. enter the following command: (32-bit) Installation and Licensing Guide 48 .aladdin.80-#.i686. 64-bit dongle drivers were not available.80-#.i386.rpm (32-bit) Maya2008_0-docs_en_US-2008.rpm (32-bit) aksusbd-redhat-1.rpm aksusbd-suse-1.5 | Installing Maya for Linux > Installing Maya (Linux) Package Name (# is the package number) (32-bit) AWCommon-10.rpm (32-bit) AWCommon-server-10.rpm Description Licensing software Licensing Server software When required Always For serving networked licenses Always (64-bit) AWCommon-server-10.8.x86_64.0#.8.rpm Hardware lock drivers for Red Hat and SUSE (64-bit) At time of release.rpm (64-bit) AWCommon-10.i686.

8. depending on your Linux distribution: rpm -ivh aksusbd-redhat-1.x86_64.3 library to the Maya lib directory as part of its standard install.rpm where # refers to the specific package numbers.0#.i686.rpm (64-bit) rpm -ivh AWCommon-10.rpm Maya2008_0_64-2008.0-#.1-3.5 | Installing Maya for Linux > Installing Maya (Linux) rpm -ivh AWCommon-10.i386.rpm 9 You may receive an error message during installation about a missing file.rpm If you have a hardware lock.i686.rpm Maya2008_0-2008. uninstall that version before installing this newest version. you’ll need to install the hardware lock drivers. Maya 2008 adds the required libXm. You can install them by typing one of the following. To install the documentation package.so in the /usr/ lib or /usr/X11R6/lib directory.i686.x86_64. 10 You should see the software files installed in the following directory: (32-bit) /usr/autodesk/maya2008 (64-bit) /usr/autodesk/maya2008-x64 Installation and Licensing Guide 49 . so installing the openMotif runtime rpm is not required. see “Uninstalling Maya” on page 50. Look for a file named libGL. 7 8 Verify that OpenGL is installed.i386. type: rpm -qa | egrep 'AWCommon|Maya' For more information.0-#.so.0-#. To verify what version you have. Note If you have a previously installed version of AWCommon and Maya for Linux.x86_64. type the following where # is the specific package number: (32-bit) rpm -ivh Maya2008_0-docs_en_US-2008.80-#.rpm (64-bit)rpm -ivh Maya2008_0_64-docs_en_US-2008.rpm rpm -ivh aksusbd-suse-1. this does not affect hardware lock driver operation.8.1-3.80-#.

if you’re a new user licensing a single copy of Maya. you may see the following package: Maya-8_5-# You may also see the AWCommon packages. you may need to perform additional setup procedures. Installing Maya on file systems other than /usr By default. if you are installing 32-bit Maya 2008 on a file system called /freespace. create a symbolic link from /usr/autodesk/maya2008 or /usr/autodesk/maya2008-x64 to that file system. Note In order to use Maya. List the installed package names by entering: rpm -qa | egrep 'AWCommon|Maya' Identify each package name you want to uninstall. For example. For example. If you want to install Maya on a different file system (due to lack of space). which are used for licensing: Installation and Licensing Guide 50 . Proceed to the Licensing Maya chapter or. see the Quick Start Licensing chapter.5 | Installing Maya for Linux > Uninstalling Maya Once the Maya software is successfully installed. To uninstall Maya using rpm 1 2 3 Log in as root. type the following commands: su root ln -s /freespace/autodesk/maya2008 /usr/autodesk Uninstalling Maya To uninstall Maya for Linux you can use the rpm utility. See the “Additional Linux notes” on page 51 for additional information. Maya is installed in the /usr partition. unmount and eject the DVD and store it in a safe place.

and “Linux compiler requirement” on page 251 in the API Guide. For complete information on limitations and possible workarounds. Additional Linux notes These additional Linux user notes provide special information for configuring Maya to run on Linux. “Linux environments ( 32-bit and 64-bit )” on page 249. and provides other information specific to using Maya on the Linux operating system. Differences in operation When installed on a Linux system.5 | Installing Maya for Linux > Additional Linux notes AWCommon-10. some libraries and symbolic links are installed in the /lib directory under your Maya directory. also refer to the Maya 2008 Release Notes. As well. Maya has been compiled with this compiler under RHEL 4 WS. 4 Uninstall each listed package using the following command: rpm -e Package where Package is the name obtained in the previous step. use the released gcc 4.1.80-# Note Uninstalling the AWCommon software does not affect any license files in the license directory (/var/flexlm). and should not interfere with the normal operation of your Linux system. Installation and Licensing Guide 51 .80-# AWCommon-server-10. see “Compiler Requirements” on page 249. Compiling plug-ins and standalone programs To compile plug-ins and standalone applications for Maya 2008 on Linux. For more information.2 compiler. Maya works in much the same way as when installed on Windows. describe differences between Maya for Linux and other versions of Maya.

Linux desktop configuration To use Maya on Linux. Unsupported Maya features Some of the features in the Windows versions are not currently supported. certain default keyboard and mouse bindings must be changed from the factory settings. We recommend turning off the Alt+mouse buttons. and colors can be configured using the MayaScheme file. and colors Fonts. Installation and Licensing Guide 52 . and many combinations of Linux system components are possible for use with Maya—more than can be described (or tested) by Autodesk. The default bindings of the Alt key and mouse buttons do not work well with Maya. KDE and Gnome desktop configuration For Maya to work properly with KDE and Gnome. font sizes. Different Linux window managers have different key bindings and different procedures for setting them. Refer to the Maya 2008 Release Notes for any known limitations. such as the ones that let you tumble or pan a view in a panel. These include output to AVI or SGI movie formats. Since Maya uses the Alt+mouse buttons for scene view tumbling. The following instructions give the procedures necessary for changing the most common configurations. Please refer to the Maya 2008 Release Notes for more information. font sizes. This file lets you specify X Resources that Maya uses for configurable text.5 | Installing Maya for Linux > Additional Linux notes Using the MayaScheme file to set fonts. some modifications should be made to the mouse control. Copy this file to your home directory’s $HOME/app-defaults directory so that it can be edited. you need to ensure the bindings don’t conflict. Linux systems are highly customizable. These default bindings prevent commands from being received by Maya. The default file is found in /usr/autodesk/maya2008/app-defaults/MayaScheme.

0) Open the Actions tab. set all mouse action combinations to Nothing. KDE under Red Hat 1 2 3 Open the KDE Control Center. Titlebar & Frame (Fedora Core 5. (Fedora Core 5) Open the Window Actions tab. Titlebar & Frame In the following section: For modifier key Meta.0) Interactive Inner Window.0) Inner Window. Inner Window. (Red Hat Enterprise Linux WS 4. See the KDE and Gnome documentation for instructions if the following steps don’t work for your particular window manager. Do one of the following: • • 4 • • (Red Hat Enterprise Linux WS 4.5 | Installing Maya for Linux > Additional Linux notes Different versions of KDE and Gnome may have different methods of selecting the key bindings. Select Desktop and then select Window Behavior. Installation and Licensing Guide 53 .

0) Select Applications. Do one of the following: • (Red Hat Enterprise Linux WS 4. Gnome under Red Hat 1 2 Open the Gnome Panel. Installation and Licensing Guide 54 .5 | Installing Maya for Linux > Additional Linux notes Meta Meta 5 Click Apply and close the Control Center. then Preferences and then select Windows.

then Preferences and then select Windows.” key to Super.0) Select System. In the Window Preferences dialog box. Installation and Licensing Guide 55 . (Setting either Control or Alt here may cause problems when using Maya.. set the “To move a window..5 | Installing Maya for Linux > Additional Linux notes • 3 (Fedora Core 5.) 4 Click Close.

5 | Installing Maya for Linux > Additional Linux notes Installation and Licensing Guide 56 .

copy it into a special folder in the shared users directory.env file so that Maya knows where you’ve stored the Shader Library. put it in a location where all users have read access. Installation and Licensing Guide 57 .6 Installing the Shader Library Installing the Maya Shader Library After installing Maya. The Shader Library is about 110MB. you can access the Shader Library from the DVD or copy the shaderLibrary directory to another location in your own home directory and set the following environment variables. you have to copy the entire shader library directory and its contents to your computer. you can install the Maya Shader Library. including materials and file textures. By default this is: • • • (Windows) C:\Program Files\Autodesk\ (Mac OS X) /Users/Shared/Autodesk/maya/ (Linux) /usr/autodesk Note Alternatively. copy it into the Autodesk program directory. For Mac OS X. For Windows and Linux. To use the Shader Library. you can: • • • run it from your local machine run it from the server run it from the DVD In order to run it from your local machine. To install the Maya Shader Library 1 Insert the Maya DVD into your computer’s drive. Copy the shaderLibrary folder from the Extras folder to your computer. which is a collection of Maya scene files consisting of over 60 shading networks. We recommend that you update each user’s Maya. If multiple users will be accessing this library. You can also set up a Shader Library tab in Hypershade.

Once you install the Shader Library. Installation and Licensing Guide 58 . see the Environment Variables section in the Maya Help.env file set the following environment variable (for example): MAYA_SHADER_LIBRARY_PATH = /usr/autodesk/shaderLibrary MAYA_SHADER_LIBRARY_PATH = C:\Program Files\Autodesk\shaderLibrary\ For Mac OS X.6 | Installing the Shader Library > Installing the Maya Shader Library (Windows. you’ll see a Shader Library tab in the Hypershade. Linux) To update the Maya.env file with new environment variables In the user’s Maya. the value is preset for you. For more information about setting environment variables.

For more information about mental ray satellite. allows you to install a version of mental ray (satellite) on any networked computer. and the collection of received rendering tasks which make up the rendered image. This special version of mental ray resides on that machine and waits for rendering tasks from Maya. The new network rendering capability. based on mental ray satellite technology.7 Installing mental ray for Maya satellite Overview of mental ray (satellite) mental ray for Maya supports a different form of network rendering: mental ray satellite rendering. In the Maya Help. It supplements the mental ray rendering capabilities in Maya with the additional rendering power provided by the networked computers’ CPUs. load balancing. A mental ray distributed rendering can speed up all of the following tasks: • • • • interactive rendering (through the Maya interface) IPR rendering with mental ray for Maya interactive batch rendering (a batch render started by Maya) command-line rendering The rendering process is typically initiated from the master machine (the machine running Maya or where the command-line render starts from). The slave machines (satellite rendering computers) process rendering tasks they receive over the network from the master and send back results. Setting up the rayhosts file is required for mental ray for Maya satellite rendering to work. Installation and Licensing Guide 59 . see the Maya Help. The master machine handles task distribution. including how to set up the rayhosts file to get and receive data from Maya. navigate to Using Maya > Rendering and Render Setup > Rendering > mental ray for Maya rendering > Network rendering.

type: mount -r /dev/dvd /mnt/dvd Installation and Licensing Guide 60 . During the installation. opening the mental ray satellite folder and double-clicking the mental ray standalone installer. you can click Custom to change the installation directory. and Linux are included with this release of Maya on the Maya DVD. The default installation directory is: /Applications/Autodesk/mentalray Satellite 2008 2 (Linux) To install mental ray standalone with satellite licensing using rpm 1 2 3 Log in as root. begin the installation process by inserting the Maya DVD. The default installation directory is: C:\Program Files\Autodesk\mentalraysatellite2008\ (Mac OS X) To install mental ray standalone with satellite licensing 1 On each slave machine. begin the installation process by inserting the Maya DVD. Mac OS X. On each slave machine. and double-clicking the mental ray standalone installer. During the installation. opening the mental ray satellite folder and the platform-specific Windows folder. you can change the installation directory.7 | Installing mental ray for Maya satellite > Slave machine installation Slave machine installation The special version of mental ray standalone with satellite rendering technology must be installed on all slave machines. The installer appears. Mount the DVD drive. 2 Follow the installation steps. (Windows) To install mental ray standalone with satellite licensing 1 On each slave machine. Follow the installation steps. The satellite-enabled versions of mental ray for Windows. begin the installation process by inserting the Maya DVD. For example.

follow this procedure.x86_64.rpm Note 64-bit Windows and 64-bit Linux releases of mental ray for Maya satellite use the same port and service name as the 32-bit versions. On the slave machine. so installing a 64-bit package after the 32-bit (or the other way around) leaves only the last installed version working. Navigate to the /bin directory of the mental ray satellite standalone.7 | Installing mental ray for Maya satellite > Slave machine additional setup 4 Open the mental ray satellite directory. the Ray Sat server must be running. There is only one service entry/xinetd config. and enter the following command (where # is the specific package number): (32-bit) rpm -ivh mental_ray_satellite2008_0-2008. You will run into problems if you install both the 32-bit and the 64-bit versions on a 64-bit system. The satellite-enabled version of mental ray does not require its own licensing. it is activated through Maya’s licensing.i686. To verify that Ray Sat server is running (Windows) 1 2 Open a Windows command prompt. Type the following: raysat2008server /query 3 Installation and Licensing Guide 61 . go to the platform-specific linux directory. a service on the machine (the Ray Sat server) waits for rendering tasks from mental ray for Maya on the master machine.0-#.0-#. Slave machine additional setup Once this version of mental ray is installed and running. By default this is C:\Program Files\Autodesk\mentalraysatellite2008\bin\.rpm (64-bit) rpm -ivh mental_ray_satellite2008_0_64-2008. To verify that it is running on Windows.

and start it from the Services Control Panel (Settings > Control Panel > Administrative Options > Services) or type the following: raysat2008server /start Slave machine port setup On the slave machine. The services file is located at: • • • (Windows 2000) C:\WINNT\system32\drivers\etc\services (Windows XP) C:\Windows\system32\drivers\etc\services (Linux) /etc/services Note If you are running 32-bit mental ray satellite on a 64-bit system. port number 7107 is set by default. you must edit the services file.7 | Installing mental ray for Maya satellite > Slave machine port setup A message should be returned that the RaySat2008 Server service is running. Linux) 1 Edit the services file with a text editor. The port value would be determined by your network administrator (a free TCP/IP port). 7107) to the desired port number: mi-raysat2008 7107/tcp Installation and Licensing Guide 62 . If you do not get this message. This works well in the majority of cases and you won’t need to change the port number. To change the port number (Windows. make sure that RaySat2008 Server has been installed as a service. the services file is found at: C:\Windows\SysWOW64\drivers\etc\services 2 Change the number in the following line (here. If you want to change the port number that mental ray satellite uses to a value other than 7107.

Tip You can also use the nitutil command-line utility to change the configuration of mental ray satellite. The workstation can distribute mental ray for Maya rendering to either two or eight slave CPUs depending on your license. use of the functionality is slightly more flexible. Your version of Maya determines how many networked CPUs running satelliteenabled mental ray standalone can participate in a render: • • Maya Complete – 2 additional networked CPUs Maya Unlimited – 8 additional networked CPUs For standalone licenses.) For networked license setups. (These line items listed in the license file define separately licensed features under a overall Maya license. then mi-raysat2008.7 | Installing mental ray for Maya satellite > Licensing of satellite rendering To change the port number (Mac OS X) 1 2 3 Launch the NetInfo manager (/Applications/Utilities/NetInfo Manager) Navigate to /. Depending on the type of Maya license you purchased. this is 7107). see the Licensing chapter of this guide. Licensing of satellite rendering For more details about licensing of Maya. then services. the use of mental ray for Maya with satellite can only be initiated from the specified host for which your received your Maya key. Click on the lock icon to authenticate and change settings. you additionally have either a mental ray for Maya Complete or mental ray for Maya Unlimited line item in your license. For networked licenses. including the port number (by default. the license running Maya and the license running mental ray for Maya can be logged out separately allowing certain rendering tasks to be initiated remotely. Installation and Licensing Guide 63 .

Installation and Licensing Guide 64 . as well as the mental ray reference included with the Maya Help. Render -r mr -lic mc attempts to check the mental ray for Maya Complete line item within the license first. This licensing behavior can be overridden using the -lic mc flag with the Render -r mr command. Maya Unlimited) in your license server will be checked out first. and then the Unlimited line item within the license if a Complete line item is not available. You may therefore start a command line mental ray for Maya render from another host. no mental ray for Maya line item from your networked license is checked out. initiate a mental ray for Maya render (either a single frame in the Render View. • Note If you have launched Maya but have not yet rendered with mental ray for Maya since the start of your interactive session. the mental ray for Maya license which allows the largest number of slaves (that is. This allows the mental ray satellite slaves indicated in your rayhost file to participate in the render. (Offline) If you launch a command line mental ray for Maya render from any computer that is not a Maya workstation (and the interactive version of Maya is not running).7 | Installing mental ray for Maya satellite > Licensing of satellite rendering There are two possible cases when using mental ray for Maya with networked licenses: • (Interactive) With Maya running interactively on a workstation. The computer you launched the command from then becomes the master machine for mental ray for Maya satellite rendering. The networked mental ray for Maya portion of your license is logged out. For more details on mental ray rendering. This checks out the mental ray for Maya portion of the license. making it unavailable for any other workstation. including the workstation of the user who launched Maya. The type of license you purchased controls whether you can use up to 2 or 8 mental ray standalone slave CPUs on other computers. Batch render or command line render) on the workstation. see the Rendering sections of the Maya Help.

available as a Custom install. On Linux. see “Installing Maya (Linux)” on page 46. Installation and Licensing Guide 65 . • On Windows. For more information.) To do so. navigate to the LicenseUpdater folder on the Maya DVD and run the platform-appropriate version of the License Updater.autodesk. Note For Linux. you only need to install the Autodesk License Server package. On Mac OS X.8 Installing license server software & updates Installing license server software For more details on licensing. you only need to install the Autodesk License Server package. If you are setting up a networked license server for Maya licenses. go to: www. and you need to update the license to Maya 2008. see “Installing Maya (Windows)” on page 22. “Licensing Maya”. you may be able to do so by running the License Updater on the Maya DVD. (This is equivalent to the Prekey running during the Maya installation process. see “Software that can be installed separately” on page 40. you only need to install the AWCommon packages. you do not need to install Maya on the license sever machine. For more information. • • For the latest server software as well as server software for other platforms that support license server software for Maya. you may have to copy the License Updater executable to a local drive to run it. see Chapter 9. available in the Additional Items folder on the Mac OS X folder of the Maya DVD. For more information. You only need to install the licensing software on that machine.com/licensetools Upgrading the license for license server software For Platinum membership customers: If you already have a license server set up.

8 | Installing license server software & updates > Installing license server software If your server is not updated with a new license from the License Updater. Installation and Licensing Guide 66 . For more information. see “Webkey” on page 72. you can download the Webkey and attempt to update your license.

your license was not found in the Webkey file • Continue in this chapter: • • if you want a detailed explanation of how licensing works if you’re setting up multiple copies of Maya that are getting their license from a license server (see “Additional setup for networked licenses” on page 86). For more information about networked licenses.9 Licensing Maya Who should use this chapter If you are a new customer. see “Overview of licensing: some definitions” on page 68. If you are an existing Autodesk customer: • your license may be available for you when you install Maya The Prekey file is run after installation. you must go through the process of obtaining and installing a license if: • • • you are changing to a new Maya package (for example. Even if you are an existing Autodesk Maya customer. “Quick Start Licensing”. Installation and Licensing Guide 67 . If your licenses are still not installed. from Complete to Unlimited) you are relocating Maya to a different computer you are adding additional licenses to a networked license. For more information. see Chapter 2. follow the instructions in this chapter to obtain and install your licenses using the Webkey. you can follow the instructions in the Quick Start Licensing chapter.

Hardware ID (Host ID) An alphanumeric code that identifies the machine that is authorized to run the software. contact your local Autodesk sales office or your reseller. The license resides in a license file on your machine or a license server machine. A license is a coded record of your software purchase. Serial Number A record of what you purchased from Autodesk. and a license is automatically generated and sent back. required for obtaining a license through Online Product Activation. Whenever a Maya session is launched. searches the license file to check out a license for that session. FLEXlm. Prekey An encrypted file containing license data for existing Autodesk Maya customers who are entitled to get the latest software version. This number can be an ethernet ID (also known as a MAC Address) or a hardware key (dongle). Installation and Licensing Guide 68 . For example: MCF030-B-3322-0933-7182-1111-0000 or 123-45678901 If you did not receive a serial number when you purchased your Autodesk product. required for Online Product Activation. Online Product Activation (OPA) An automated activation process where you submit an online form with your serial number and hardware ID.9 | Licensing Maya > Who should use this chapter Overview of licensing: some definitions All customers must have a software license to run Maya. the license management software. Product Configuration Wizard An Autodesk tool that uses Online Product Activation to allow you to request and install your license.

9 | Licensing Maya > Who should use this chapter Standalone license (Node-locked license. You must have a duplicate of the license file on each computer. each with a license file that accesses the network license server. The software is licensed to the hardware lock rather than the computer’s hardware ID. in the case of hardware locks. on the computer where the hardware lock is attached. the machine that requests a license from the license server Installation and Licensing Guide 69 .) Standalone licenses look similar to the following sample: FEATURE Maya sgiawd 9. The Autodesk Maya software is installed on many computers. A hardware lock attaches to the USB port of your computer. To run Maya on different machines.000 09-jan-2006 \ uncounted 7CD390F11000 HOSTID=000000000000 Network license (Floating license. you move the hardware lock.000 10-nov-2005 1 \ FC29A6FBF000 License file A file with encrypted data that enables Autodesk Maya to run on your machine.) A license to be shared by various computers on a network. (Or. Client In network license configurations. It lets you run Autodesk Maya only on the computer where the license is installed. Hardware lock A hardware lock (dongle) allows you to run Maya on different computers (one computer at a time) without having to obtain a unique license for each computer. Network licenses look similar to the following sample: SERVER pc-server 000000000000 7111 VENDOR sgiawd FEATURE Maya sgiawd 9.) A license for a single computer. Network licenses require client and server setup.

see “Installing your hardware lock” on page 71. the machine that provides licenses as requested by users on client machines. (Linux) /var/flexlm/aw. If you’re on Mac OS X. see “Confirming hardware lock driver activation” on page 101 or go to: www.dat. (Mac OS X) /var/flexlm/aw_server. or aw. The licensing process comments out licenses for previous versions of Maya. plug your hardware lock in after installation.dat. where servername is the name of your license server.dat. Note If you purchased a USB hardware lock (dongle) from Autodesk for your Maya license.dat or aw. Licenses are backwards compatible. Note If you’re an existing customer on Windows. plug the hardware lock into the computer before running the installer so that the install process can detect that ID. but leaves them otherwise intact. that is.9 | Licensing Maya > Who should use this chapter Server In network license configurations. aw_client. If you have problems configuring your hardware lock. Installation and Licensing Guide 70 . where servername is the name of your license server.dat. a Maya 2008 license lets you run previous versions of Maya. or own a parallel port dongle for Windows.dat.com/maya-support License file The location and name of the license file is: • • • (Windows) C:\FLEXLM\aw_servername.dat or /var/flexlm/aw_servername.autodesk.

com> with a subject line of ‘Software Product Activation Serial Numbers’. “(Linux) To start the license server” on page 88. see “(Windows) To stop and start the license server” on page 87. For details. Your license upgrade may be installed for you Prekey If you are an existing Autodesk customer.9 | Licensing Maya > Prekey Installing your hardware lock • Be careful not to force the lock into the parallel port or USB port incorrectly. For more information. Look in your spam folder for email from <opauser@alias. see “Activating the software from a serial number” on page 74. your licenses may already be installed for you when you install Maya. you may need to reboot. To avoid damaging a lock. Secure the parallel connector with the thumb screws so it won’t fall off and interrupt a Maya session. Installation and Licensing Guide 71 . • • Where is your serial number? New customers who purchase Maya receive a serial number in one of the following ways: • • in an email from your reseller or from Autodesk on a sticker in your Maya package Note Email filters may prevent you from seeing your license email. As well. see “Confirming hardware lock driver activation” on page 101. If you go through the licensing process and it fails to detect the hardware lock. and “(Mac OS X) To start the license server” on page 89. After installing Maya and entering the serial number. new customers obtain a Maya license to activate their software. using the Prekey file. exit Maya or stop Maya license server operation before removing the lock.

try to run Maya. Maya starts up properly and no further action is required. Getting the Webkey using the Autodesk Product Configuration Wizard 1 Start Maya. If you have not licensed Maya. double-click the Autodesk Product Configuration Wizard icon. If your license was found in the Prekey file. Installation and Licensing Guide 72 . your license may not be included in the Prekey file. Webkey If you are an existing Autodesk customer and your licenses were not installed during installation. you can obtain and install your licenses from the Webkey file on the Autodesk Web site. To see if you’ve been licensed by the Prekey licensing process. (Mac OS X) In /Applications/Autodesk/PCW/.9 | Licensing Maya > Webkey There may be a brief delay while the installation software searches the Prekey file. If the Product Configuration Wizard does not appear. However. In this case. Autodesk provides several different ways for you to obtain and install your license. (Linux) Enter the following command in a shell: /usr/autodesk/maya2008/bin/opa Expand all icons and select Download license upgrades for Maya 2008. you can launch it by doing one of the following: • • • 2 (Windows) Go to Start > Programs > Autodesk > Autodesk Maya 2008 > Licensing. even if you are an existing customer of Autodesk. see “Webkey” on page 72 and “Activating the software from a serial number” on page 74. For more information. the Product Configuration Wizard appears. Maya will not start and the Product Configuration Wizard will appear instead.

including license servers and any computers running Maya with a standalone license.9 | Licensing Maya > Webkey 3 4 Click Next.com/maya-webkey Note If you run Maya on several different operating systems. Installation and Licensing Guide 73 . displaying the Maya Webkey web page. You do not need to download or install the Webkey file for any client machines that obtain their licenses from a license server. you need to download and install the Webkey file for all operating systems that currently have Maya licenses. Instructions on this Web page describe how to download and install the Webkey file.autodesk. A Web browser window opens. You may be asked to identify a Web browser. click Next. Once you have chosen a Web browser. You can also browse to the following URL in your Web browser to obtain the Maya Webkey file: www.

you will receive a license for your copy of Maya via email. “Quick Start Licensing”. see Chapter 2.9 | Licensing Maya > Activating the software from a serial number Activating the software from a serial number Note: You can follow the instructions in the Quick Start Licensing chapter. You need a serial number to begin the activation process. Installation and Licensing Guide 74 . The following instructions apply to all supported platforms. 11character Maya serial numbers are three numbers. followed by a dash. New customers who purchase Maya receive a serial number in one of the following ways: • • in an email from your reseller or from Autodesk on a sticker in your Maya package 33-character Maya serial numbers always begin with the letters ‘MC’ or ‘MU’. After installing Maya and entering the serial number. followed by eight numbers. The easiest and fastest way to get a license is to license the machine running Maya via an Internet connection. For example: MCF030-B-3322-0933-7182-1111-0000 or 123-45678901 If you did not receive a serial number. The following procedures explain how to license Autodesk Maya. For more information. contact your local Autodesk sales office or your reseller.

and other information from the computer you want to obtain a license for in the form provided. To obtain a license by online product activation 1 When you complete the install. start Maya. To do so.autodesk. 1 Record the hardware ID of the computer that is not connected to the Internet from the Product Configuration Wizard. Also.9 | Licensing Maya > Activating the software from a serial number Note What if the computer running Maya is not connected to the Internet? You can obtain a license for your computer running Maya even if your computer is not connected to the Internet. go to the following URL: www. 2 On the computer that is connected to the Internet. have your serial number ready.com/opa Enter the serial number. hardware ID. Installation and Licensing Guide 75 . The Autodesk Product Configuration dialog box appears (the appearance of this dialog box varies depending on which platform you’re running Maya). follow the instructions in the next section (“Installing a license” on page 81) to license the computer you want to use. When you receive the license. use another computer that is connected to the Internet.

The following dialog box appears. Installation and Licensing Guide 76 .9 | Licensing Maya > Activating the software from a serial number 2 Click I have a serial number that I need to activate and click Next.

Enter it and click Next. A dialog box appears prompting you to make sure your USB or parallel port hardware lock (dongle) is connected. If you have a hardware lock (dongle). You are prompted to enter your serial number. Installation and Licensing Guide 77 .9 | Licensing Maya > Activating the software from a serial number 3 Choose whether your serial number has 33 characters. 4 Identifying your hardware ID. please make sure it is plugged in now. The following dialog box appears. One of the following dialog boxes appears. or whether it’s an 11 character (3-8) serial number and click Next.

9 | Licensing Maya > Activating the software from a serial number

Your hardware ID (also known as the hardware identifier or Host ID) is listed in this dialog box. The hardware ID is a way of uniquely identifying your computer by using an encrypted form of your ethernet address (or the FLEXID of your parallel port/USB hardware lock). Notes • If there are multiple hardware IDs, choose the appropriate one. For example, if you are installing Maya to a laptop that has a dock, you may see two Ethernet addresses, or a different ethernet address than the one that appears when the laptop is not docked. Make sure you choose the Ethernet address that is always with your computer (active whether or not your computer is connected to the network). • If you are using a hardware lock (dongle) to license Maya, you must choose the appropriate hardware ID (from the list that appears) that contains the FLEXID number for your hardware lock and not the Ethernet ID for your computer. The hardware lock ID begins with the letter F, whereas the Ethernet address begins with the letter E.

Installation and Licensing Guide 78

9 | Licensing Maya > Activating the software from a serial number

If you are licensing via hardware lock and the hardware lock ID does not appear in the following hardware identifiers screen, we suggest you reboot your machine. If the hardware lock ID still does not appear in the list of hardware identifiers the hardware lock may not be properly attached or the hardware lock driver may not be activated. For further information, see “Installing your hardware lock” on page 71. 5 Click Next. The following dialog box appears.

You must request a license to use Maya. The fastest and easiest method is to use a Web browser to request your license. After you fill out an online form, the license will be displayed on the screen and sent to you promptly by email. This method is selected by default; click Next to proceed. (You can request a license by email. Click Show All Ways of Making an Activation Request to select this alternative method, which will take longer to process—typically, several days.) 6 If you are obtaining your license via the web site, select your browser in the next screen. Your browser launches and takes you to the Autodesk web site. On the Autodesk Product Activation web site, fill out the web pages. Follow the online instructions to obtain your license.
Installation and Licensing Guide 79

9 | Licensing Maya > Activating the software from a serial number

When you submit the form, your license is displayed in your web browser and sent to the email address you specified. 7 Click Next. The following dialog box appears.

8

Open the email you received, copy the license data, and paste it in this dialog box. A message will let you know if the data is valid or not. When you are finished entering the license data and it is verified by the program, click Next. (If the license data is not valid, the Next button is greyed out and you cannot proceed to the next step.)

When you click Next with a valid license, this automatically installs your license and you are prompted to start Maya. For more information about messages that may appear during or just after this process, see “Licensing notes” on page 84.

Installation and Licensing Guide 80

launch the Product Configuration Wizard if necessary by doing one of the following: • • (Windows) Go to Start > Programs > Autodesk > Autodesk Maya 2008 > Licensing. this is /Applications/ Autodesk/Maya2008/). double-click the Autodesk Product Configuration Wizard icon. • 2 (Linux) Enter the following command in a shell: /usr/autodesk/maya2008/bin/opa Go to the Autodesk Product Configuration dialog box.) You are setting up a networked license server on Windows and already have a license for it. • Do not use these instructions if: • You have a serial number but have not yet received a license. Installation and Licensing Guide 81 .9 | Licensing Maya > Installing a license Installing a license Use these instructions if: • You have already obtained a standalone license from Autodesk and need to install it to activate your software. See “Activating the software from a serial number” on page 74.com> with a subject line that starts with ‘license’. Look in your spam folder for email from Autodesk Online Activation <opa@alias. (See “Activating the software from a serial number” on page 74 if you have not obtained your license. (Mac OS X) In the Maya directory (by default. To install your license 1 Once you’ve received your license via email.) Note Email filters may prevent you from seeing your license email.

to or copy and paste it from the email you receive. The following dialog box appears: 4 Choose whether to install your license from a file. Installation and Licensing Guide 82 . and click Next.9 | Licensing Maya > Installing a license 3 Select I have a license that I need to install and click Next.

it is automatically checked for a valid license. click Next.9 | Licensing Maya > Installing a license One of the following dialog box appears. Installation and Licensing Guide 83 . Click Browse.. A file browser appears.. the Next button is greyed out and you cannot proceed to the next step.dat suffix. Browse to the location where you stored the license file. you can only select files with the . When you click on a file.) • If you are installing from a file. A message will let you know if the data is valid or not. By default. The Enter License Data window provides a text input field where you can either type the license feature information or paste the data from an email or other text file.. (If the license data is not valid.. 5 Do one of the following: • If you are pasting or typing the license. When you are finished entering the license data and it is verified by the program.

Select another file. it may not contain a valid license. the Product Configuration Wizard may display a message indicating that you do not have permission to save the license file to the directory C:\FLEXLM. The Next button is greyed out and you cannot proceed to the next step until you select a valid file. Licensing notes Note On Windows. Installation and Licensing Guide 84 . Talk to a system administrator to get permissions set for this directory. or it may contain a license for a hardware ID other than your own. or edit the file so that it uses the right format or contains a valid license. A file browser appears where you can save the license to a different location. Click Next to continue. The file may not have a valid format. You need to have permissions set correctly on C:\FLEXLM to move the license file there. you may be prompted for your administrative password if your current user account lacks permission to write a file to /var/flexlm.9 | Licensing Maya > Installing a license A check mark appears if the selected file contains a valid license. this automatically installs your license and you are prompted to start Maya. An “X” symbol indicates the selected file does not contain a valid license. When you click Next with a valid license. On Mac OS X.

access and complete the online SPAR (Software Product Authorization Request) form at: www. you can launch it by doing one of the following: • (Windows) Go to Start > Programs > Autodesk > Autodesk Maya 2008 > Licensing. • • Click the Show Installation Log button to read a log to find out what went wrong. Installation and Licensing Guide 85 . an “Installation Incomplete” window appears.autodesk. • (Linux) Run /usr/autodesk/maya2008/bin/opa If the licensing is not successful If the license installation is not successful. To request a license if you don’t have a serial number On any browser (it does not need to be the same machine as the one currently being licensed).9 | Licensing Maya > If the licensing is not successful Tip If you need to use the Product Configuration Wizard again. Go to Chapter 10.com/spar Autodesk processes your request and provides you with the license via e-mail. “Troubleshooting” for more details on what to look for. • (Mac OS X) Double-click the Maya Product Activation icon in the Applications/Autodesk/maya2008/ folder.

• (Windows) If a server or client does not have a C: drive. Linux. you must set up the license server machine (“Activating the software from a serial number” on page 74 and “Installing a license” on page 81). This requires that the computers can access each other via TCP/IP. click the Service/License File tab and select the Configuration using Services option. Turn on Use Services. Turn on Start Server at Power Up. Please see the Environment Variables section of the Maya Help. • Your license server can serve licenses to workstations on all supported platforms (Windows. (Windows) License server management options and license server confirmation To set options and start the license server 1 2 3 4 5 Select Start > Programs > Autodesk > Common Utilities > FlexLM License Utilities. you must install the current version of the server software on the license server and restart the license service. Mac OS X). In the LMTOOLS window. Installation and Licensing Guide 86 .9 | Licensing Maya > Additional setup for networked licenses Server setup Additional setup for networked licenses To configure your machines to serve and receive licenses across the network. you can set the environment variable SGIAWD_LICENSE_FILE. (Servers can serve a license to themselves. Click the Config Services tab. then set up each client computer that obtains a license from the server.) Notes • If you are serving Maya 2008 licenses.

If the license server is up. Click Perform Status Enquiry. (Windows) To stop and start the license server 1 2 In the LMTOOLS window. Note 7 8 The path to the debug log file is optional and can be left blank. Click the Start/Stop/Reread tab and click Start Server. 3 Close LMTOOLS. Click the Start/Stop/Reread tab. To check license server status 1 Press Ctrl+Alt+Delete on your keyboard. (Windows) Checking whether the license server is running You can use the Windows Task Manager to tell whether the license server is running.dat.9 | Licensing Maya > Additional setup for networked licenses 6 Check that the values shown are correct: • • Path to the lmgrd. Click Save Service. Installation and Licensing Guide 87 . Do the following steps on the license server computer. Service/License File tab. make sure Configuration using Services is turned on.exe file is C:\Program Files\Common Files\ Alias Shared\Licensing\etc\lmgrd. and then Start Server. The Task Manager appears. click Stop Server. where servername is the name of the license server machine. (Windows) To confirm the license server operation 1 2 Click the Server Status tab. the window displays: <servername>:license server UP(MASTER) where servername is the license server computer name. The text area should also list the products/features and the number of logins you have.exe Path to the license file is: C:\FLEXLM\aw_servername.

Shut down FLEXlm server on node servername 1 FLEXlm License Server shut down • If the server is already off. All rights reserved.d/aw_flexlm start • If the server was on previously. Connection to "servername" failed: Cannot connect to license server(-15. • If the server starts successfully.dat FLEXlm Licensing daemon for Alias software: /usr/etc/lmgrd Installation and Licensing Guide 88 .d/init. If lmgrd.exe are in the list of processes.d/ Stop then start the lmgrd daemon by entering the following commands: /etc/rc. the license server is up. the command issues some status information.Copyright (C)2004 Macrovision Corporation. Check to see that the aw_flexlm script is installed in the following directory: /etc/rc. (Linux) License server management options and license server confirmation (Linux) To start the license server 1 2 3 Log in as root if you have not done so.d/aw_flexlm stop /etc/rc.9 | Licensing Maya > Additional setup for networked licenses 2 3 Click Task Manager.exe and sgiawd. You can ignore this error message. the command issues an error message similar to: lmdown .12:146) Connection refused where servername is the name of the server machine. the status message should look similar to this: License file = /var/flexlm/aw_servername. All rights reserved. Click the Processes tab.d/init.d/init. If only one is in the list. restart the computer. An example of this status information is: lmdown . the license server is down. If neither are in the list. the license server is partially up. In this case.Copyright (C) 1989-2004 Macrovision Corporation.

you’re going to use sudo—the special Mac OS X command that executes other commands with the highest level of user permissions—to start the license server. (Linux) Additional troubleshooting steps If you are having problems starting your licensing server. For further information on troubleshooting networked license issues see “Troubleshooting licensing problems (Linux. and stopping and then restarting your service as in the above instructions does not solve your problem. Mac OS X)” on page 102. and then press Return. do the following: 1 2 3 4 Type the following. killall lmgrd Type the following. /usr/aw/COM/etc/lmgrd -c <path to license file> View the log file at the following location: /usr/tmp/aw_flexlm.log Type the following.) This confirms that the daemon is now running. For example: ps -aef | grep lmgrd (The ps command may have different options in your shell. (Mac OS X) License server management options and license server confirmation Note Mac OS X Server is not supported by the FLEXlm licensing software. (Mac OS X) To start the license server 1 In the following section.9 | Licensing Maya > Additional setup for networked licenses 4 Log out of root. and then press Return. and then press Return to see if the license manager is running in the process list. You must authenticate sudo each Installation and Licensing Guide 89 .

dat).dat If the server has started successfully.) sudo /usr/aw/COM/bin/aw_flexlm start If you’re using the Maya Terminal.8.Start the license server by typing the following in Terminal. you should see output that contains the line License server UP (MASTER) v10. you must add information to each client computer’s aw_servername. Client setup Setting up each client To set up each client. this is /Applications/ Autodesk/Maya2008/). (You may be prompted for your password. 2 3 4 To confirm the server has started. The following commands must be run by someone who has administrator privileges on the machine. you do not need to type the path.dat or aw_server. Note You can run Maya locally on the license server computer using its existing aw_servername. Installation and Licensing Guide 90 . type the following in Terminal: sudo /usr/aw/COM/bin/lmstat -c /var/flexlm/aw_server. Launch Maya to see if the licensing setup has worked.dat file (on Mac OS X. double-click the Autodesk Product Configuration Wizard icon. (Mac OS X) In the Maya directory (by default.9 | Licensing Maya > Setting up each client time you use it.dat file. aw_client. To set up a client 1 2 Make sure the license server and client can access each other through your TCP/IP network. so you don’t need to do the following steps on the server. Do one of the following: • • (Windows) Go to Start > Programs > Autodesk > Autodesk Maya 2008 > Licensing.

then click I have a license that I need to install. The Install License screen of the Product Configuration Wizard appears. once you have created the first aw_servername. if the machine is myserver. expand the icons. Errors in the license are highlighted in red. This completes the licensing procedure for networked licenses. 7 Click Next to save the file to the default location: • • Windows: C:\FLEXLM Mac OS X. you can copy it to the C:\FLEXLM or /var/flexlm/ directory on the other clients. the text turns black when the license is valid. type: SERVER server 0 7111 USE_SERVER 4 5 Change the word server in the first line to match your machine name. 6 Press Enter to leave a blank line at the end. For example.9 | Licensing Maya > Setting up each client • 3 (Linux) Enter the following command in a shell: /usr/autodesk/maya2008/bin/opa In the Product Configuration Wizard. While you can go through this series of steps on each machine. Installation and Licensing Guide 91 . Select I would like to type or paste in my license file and click Next. You can click Show Details if you want more information on the license that was installed. Linux: /var/flexlm/ The License Installation Results screen appears. it would appear like this: SERVER myserver 0 7111 USE_SERVER The SERVER and USE_SERVER lines tell the client which computer serves the licenses. In the text area provided.dat file.

copy it to the /var/flexlm or C:\FLEXLM\ directory on the other clients.0. you can set an environment setting.dat file. For example. Alternatively.10 0 7111 USE_SERVER Copying license files to other clients While you can go through this series of steps on each machine. see the Environment Variables guide in the Maya Help. there may be DOS control characters in the license file. To prevent some users from using the Unlimited license. a license file named aw_myserver. for example: MAYA_LICENSE = complete For details on how to set up the Maya. you can control which users will not receive the Unlimited license.0. For example. You can include a line in each user’s Maya. You can remove them by using the tounix utility or a similar utility or text editor that ensures your license file is in the proper format. but only one Unlimited license. When copying a file from a Windows machine to a Mac OS X or Linux machine.env file. Limiting the use of Maya Unlimited product licenses Some users on your network may not need to use all the Maya features available to them. once you have created the first aw_servername.9 | Licensing Maya > Limiting the use of Maya Unlimited product licenses Note You can use an IP Address instead of the name of the server.dat on a client machine that is referencing the IP address would look like this: SERVER 10. suppose your network has several Maya Complete licenses. Installation and Licensing Guide 92 .env file. You can disable availability of optional licenses for specific users to ensure that those who need them have them on demand.

9 | Licensing Maya > Confirming Maya startup MAYA_LICENSE setting complete unlimited Effect on Maya Runs Maya Complete only Runs Maya Unlimited only Note If the MAYA_LICENSE is set to Complete and there are no Complete licenses available. even if there are Unlimited licenses. A command line option takes precedence over a conflicting environment variable setting. Maya uses the last setting. which overrides the startup setting: maya -lic=unlimited Other considerations • • If you repeat a command option or MAYA_LICENSE setting. The display of the main Maya window confirms you’ve installed and licensed Maya. Installation and Licensing Guide 93 . Sometimes. a user may need to use Maya Unlimited temporarily. The main Maya window opens. Finishing installation Confirming Maya startup Start Maya to confirm installation. Instead of editing the startup file. the software will not run and will display a “No Licenses Available” message. you can inform the user to start Maya with the following command.

If the Product Configuration Wizard appears. Installation and Licensing Guide 94 . Ensure that you installed the Licensing component when you installed Maya 2008. depending on your platform: • • (Windows) Select Start > Programs > Autodesk > Common Utilities > FlexLM License Utilities. select Help > About. To verify license server version Do one of the following.8 of the FlexLM software installed.9 | Licensing Maya > Verifying license server installation If an error message appears instead of the Maya window. See Chapter 10. you must check to see that you have the correct version of the license server software. This component is installed by default on Windows and Mac OS X. You need to explicitly install this component on Linux. you must update the license software on the license server from the Maya installation distribution. If not. “Troubleshooting”. it’s possible you have a licensing problem. (Mac OS X. See “Installing a license” on page 81. and in the LMTOOLS window. Additional licensing information Verifying license server installation If you are installing networked licenses. Maya was unable to find a suitable license. Linux) Open a Terminal window or shell and type: /usr/aw/COM/etc/lmgrd -v You should have version 10.

you can also check which package is installed with rpm. Installation and Licensing Guide 95 . In a shell window. Please see “Uninstalling Maya” on page 50 and “Installing Maya using the rpm utility” on page 47 for details. you have the correct versions installed: AWCommon-10. type: rpm -qa | grep AW If the response is the following.8 If not. you must uninstall the older packages and install the current ones.8 AWCommon-server-10.9 | Licensing Maya > Verifying license server installation Note On Linux.

9 | Licensing Maya > Verifying license server installation Installation and Licensing Guide 96 .

autodesk. please go to our support Web site. Mac OS X)” on page 102 “Troubleshooting licensing problems (Windows)” on page 105 As well. Installation and Licensing Guide 97 . You do not need to read this chapter unless you encounter problems during the licensing and start up process. if you start Maya and the Product Configuration Wizard and/or error messages appear rather than the Maya main window.com/maya-support For details on error messages that may occur when you start or run Maya. North America NORTH AMERICAN SUPPORT CENTER The North American Support Center provides support for different geographic areas.com/contactsupport. you can contact our Support Services department for assistance. After installation and licensing. you may have a specific startup problem or a licensing problem. see: • • • “Issues at startup” on page 99 “Troubleshooting licensing problems (Linux. www.autodesk. • • “Issues at startup” on page 99 “Licensing troubleshooting” on page 102 If you feel you’re not making progress while troubleshooting. where you’ll find information that may help solve your problem. Contacting Support Services For more information.10 Troubleshooting Troubleshooting licensing: introduction This chapter describes troubleshooting for Maya licensing and startup. see www.

autodesk. Africa. Australia and New Zealand.S. and Canada. Toll-free: 00 11 800 8708 7087 New Zealand. Toll-free: 00 800 8708 7087 United Kingdom. Central and South America.autodesk. Australia and New Zealand.com/contactsupport Autodesk Insider Case Management (Platinum membership only) The most efficient way to handle your technical support issue.6 PM EST U. Australia. The Middle East.com Europe. Toll-free: 00 800 8708 7087 Italy. The North American Support Center also supports Europe.com/contactsupport for contact numbers. www. Installation and Licensing Guide 98 .10 PM EST Weekends: 6 AM . see www. Toll-free: 00 800 8708 7087 Germany. Weekdays: 3 AM . Weekdays: 9 AM . Toll-free: 1-877-927-7478 Central and South America: 1-416-362-8670 email: hotline@alias. Toll-free: 00 800 8708 7087 For all other European countries. Canada.com ASIA PACIFIC SUPPORT CENTER Please contact your local reseller for support.4 AM CET Weekends: 12 PM .A.12 AM CET France.10 | Troubleshooting > Contacting Support Services Americas United States. Toll-free: 00 800 8708 7087 email: hotline@alias. The Middle East. Africa.

Preference corruption Symptom: Problems starting Maya after installation and proper licensing: splash screen appears or Maya fails to launch with a system error. (It may be useful to save your old preferences in order to transfer information to newly-created preferences. or for use by Autodesk Support.autodesk.backup. track.com/aicm-how-to Maya Support Center www.com/mayaplatinum Issues at startup The following section deals with problems occurring at startup that are not license related. amend and close a case without ever having to call the hotline. To watch online videos on how to take advantage of AICM.autodesk.) The default prefs directory path is: Windows • (Windows XP) \Documents and Settings\<username>\My Documents\maya\ 2008\en_US\prefs • (Windows XP 64bit) \Documents and Settings\<username>\My Documents\maya\ 2008-x64\en_US\prefs • (Windows Vista) \Users\<username>\Documents\maya\2008\en_US\prefs Installation and Licensing Guide 99 . You can force Maya to recreate default preferences by renaming your existing preferences directory to prefs.10 | Troubleshooting > Issues at startup AICM includes 24/7 access to our robust online case management system which allows you to log. Your preferences may have become corrupted. see www. You can now also track a bug through this same system.

Try reinstalling Maya. double-click the Autodesk Product Configuration Wizard icon. (Mac OS X) In the Maya directory (by default. • (Linux) Enter the following command in a shell: /usr/autodesk/maya2008/bin/opa If the Product Configuration Wizard still doesn’t open you may have a damaged or incomplete install.com/qual-charts Installation and Licensing Guide 100 .autodesk.10 | Troubleshooting > Issues at startup • (Windows Vista 64bit) \Users\<username>\Documents\maya\2008-x64\en_US\prefs Mac OS X • /Users/<username>/Library/Preferences/Autodesk/maya/en_US/ 2008/prefs Linux • • (32-bit) ~<username>/maya/2008/en_US/prefs (64-bit) ~<username>/maya/2008-x64/en_US/prefs The Product Configuration Wizard does not appear If you are attempting to enter your serial number or activation number and the Product Configuration Wizard does not appear when you start Maya (and Maya does not start). but the Script Editor does This is usually due to graphic card problems on the machine. The latest information on qualifying systems is always available at: www. Check that you are using a qualified graphics card and that the qualified graphic card drivers are installed. The main Maya scene view doesn’t open. this is /Applications/ Autodesk/Maya2008/). open the Product Configuration Wizard manually by doing one of the following: • • (Windows) Go to Start > Programs > Autodesk > Autodesk Maya 2008 > Licensing.

13. (Linux) Driver activation (USB hardware lock) • Make sure you install the device driver that are specific to your distribution of Linux (Red Hat and SUSE). we recommend the following: • • Download Win32 device drivers from the following URL: www.10 | Troubleshooting > Issues at startup Confirming hardware lock driver activation Hardware lock drivers enable communication between a computer and its hardware lock. your 9-series hardware lock is not recognized.8. see “Installing Maya (Linux)” on page 46 for Linux.i386.rpm. For more information.com/support/hasp/enduser. the Device Manager should recognize the USB dongle as an Aladdin USB Key. There are several steps to make sure that the driver is installed and active: After install: reboot to activate drivers. You may need to restart your machine.i386. Symptom: If you are running Windows XP Service Pack 2.8.aspx Uncompress and install the downloaded file. The names of the RPM packages are (Red Hat) aksusbd-redhat-1. Licensing troubleshooting The following section deals with problems starting up Maya due to a licensing problem.1-3.rpm and (SUSE) aksusbd-suse-1.aladdin. This should fix most problems. Once this is installed. (Windows) Driver activation (parallel or USB hardware lock) The installer upgrades the drivers for your hardware lock unless the current version already exists on your computer. and after installation. • Symptom: In some circumstances—such as plugging the hardware lock in before an install on a machine that is not connected to the Internet—a generic USB driver may be installed for the hardware lock. Installation and Licensing Guide 101 . • In these cases.

No license suitable to run this version of Maya or Error setting Installation and Licensing Guide 102 . Check for the existence of files in the license directory (Windows: C:\FLEXLM. Mac OS X. Linux: /var/flexlm/) that begin with aw and end with the extension . • If the Product Configuration Wizard appears or Maya main window doesn’t appear at startup.env file for SGIAWD_LICENSE_FILE. Check your environment variables and your Maya. MAYA_LICENSE or MAYA_ALT_EN settings. Mac OS X) If the following error message appears. It is possible that you have a corrupt or expired license file which may be directing Maya to connect to a license server.dat (or aw_servername.dat) files in /var/ flexlm Unable to locate a license server for Maya Account is not available Do the steps in sequence until the problem is solved. please review the platform-specific troubleshooting information below.dat. do the steps under the appropriate headings that follow. write down the exact error message and call our Support Services department.10 | Troubleshooting > When you start Maya When you start Maya If the Product Configuration Wizard appears at startup. For more information about setting these variables. and you have followed the licensing steps correctly. This may prevent the Product Configuration Wizard from launching. If you’ve tried all steps or you see an error message not listed. make sure you have licensed your copy of Maya correctly by checking the licensing steps starting in “Quick Start: How to activate your copy of Maya” on page 11 or in “Licensing Maya” on page 67. You can also check the following: • You may have one or more environment variables set that affect licensing. No license suitable to run this version of Maya Error setting license default Cannot find any aw. see Environment Variables chapter and “Licensing Maya” on page 67. Troubleshooting licensing problems (Linux.

Unable to locate a license server for Maya Note This message occurs only with networked licenses. Do the steps in “Examining a licensing log file” on page 107. /var/flexlm). See “Confirming hardware lock driver activation” on page 101. the client may not be able to get a license. 2 If this file doesn’t exist.10 | Troubleshooting > When you start Maya license default 1 If you are using a hardware lock. you can navigate to the /var/flexlm folder by selecting Go > Go To Folder in the Finder. If the time and date of the client differs from the server by more than a half hour. make sure the time and date on the client and server are correct and synchronized. Type in the name of the folder you want to navigate to (here. For an example. Confirm that the driver for the Hardware lock device is correctly activated. Installation and Licensing Guide 103 . See “Installing your hardware lock” on page 71 for installation details.dat files in /var/flexlm 1 Verify that the /var/flexlm directory contains the file aw*. make sure you attached the hardware lock correctly. see “Setting up each client” on page 90. 2 3 4 5 Cannot find any aw*.dat. To check possible client problems Verify that the USE_SERVER line is below the SERVER line in the client license file. You may be required to type in your administrative password. Note On Mac OS X. Review the licensing procedure to make sure you completed all the steps. you may have not done the steps required in “Licensing Maya” on page 67. If you tried to run Maya with a networked license. You’ll need to reinstall licenses.

d/aw_flexlm start You receive the following error: Account is not available One possible cause of this problem is that the nobody account which serves the licenses on the server has its login shell set to /sbin/nologin within the /etc/ passwd file. edit the /etc/passwd file on the server.10 | Troubleshooting > When you start Maya To check possible server problems 1 2 3 Verify that you have installed the proper version of the licensing software. Change the entry for the “nobody” account as in the following example: nobody:*:99:99:Nobody:/:/sbin/nologin to: nobody:*:99:99:Nobody:/: Alternatively. do the steps in “Examining a licensing log file” on page 107. Log in as root. If that does not solve the problem. For more details. To correct the ‘nobody’ account problem 1 2 In a shell window.d/init. Stop and start the license server software as described in “Additional setup for networked licenses” on page 86. flexlm). and after typing the following command to start flexlm: /etc/rc. see “Verifying license server installation” on page 94.d/aw_flexlm file Installation and Licensing Guide 104 . Open the /etc/rc. (Linux) Account is not available When attempting to set up a Linux networked license server. you may change the nobody account to an account that exists: To change the nobody account to an existing account 1 2 3 Create a regular user account (for example.d/init.

In each case. 2 3 4 Installation and Licensing Guide 105 . change nobody to the user name (flexlm). not as you run Maya. See “Confirming hardware lock driver activation” on page 101. make sure the time and date on the client and server are correct and synchronized.10 | Troubleshooting > When you start Maya 4 5 In SU="/bin/su nobody –c" line. do the steps sequentially until the problem is solved. Cannot find any aw*. If you tried to run Maya on a client or server. No license suitable to run this version of Maya or Error setting license default 1 If you are using a hardware lock. Unable to locate a license server for Maya.dat files in C:\flexlm\. the client may not be able to get a license. No licenses found for your FLEXid flexid For the message that appears. Troubleshooting licensing problems (Windows) One of the following error messages may appear if the Maya main window doesn’t appear: No license suitable to run this version of Maya Error setting license default. Confirm that the driver for the Hardware lock device is correctly activated. If the time and date of the client differs from the server by more than a half hour.d/aw_flexlm start command.d/init. do the steps under the appropriate heading that follows. Review the licensing procedure to make sure you completed all the steps. See “Installing your hardware lock” on page 71 for installation details. Start the flexlm license service with the /etc/rc. If you’ve tried all steps or you see an error message not listed. make sure you attached the hardware lock correctly. The last message in the above list may occur as you run the License Installer software. write down the exact error message and call our Support Services department.

10 | Troubleshooting > When you start Maya

5

On the appropriate standalone computer or license server computer, make sure the parallel port or USB port is operational if you are using a hardware lock. There are no easy ways to check that the port is operational other than to plug a printer (or some other device) into the parallel port or USB connector and print something. Do the steps in “Examining a licensing log file” on page 107. Do the steps in “Checking for licensing errors with FLEXlm licensing utilities (Windows)” on page 116.

6 7

Unable to locate a license server for Maya
Note This message only occurs with networked licenses.

To check possible client problems • • Verify that the USE_SERVER line is below the SERVER line in the client license file. For an example, see “Setting up each client” on page 90. Make sure that your client and the license server are connected via a TCP/IP network.

To check possible server problems Stop and start the license server software as described in “Additional setup for networked licenses” on page 86.

Cannot find any aw*.dat files in C:\flexlm\
1 From My Computer or Windows Explorer, verify that the C:\FLEXLM\ directory contains the file aw.dat or aw_servername.dat. If this file doesn’t exist, you’ll need to redo the licensing procedure as described in “Licensing Maya” on page 67. 2 Do the steps in “Checking that a license file is the correct file type (Windows)” on page 119.

No licenses found for your FLEXid flexid
• You don’t have any licensing information in the license file.

Installation and Licensing Guide 106

10 | Troubleshooting > Examining a licensing log file

If the licensing information originates in an e-mail or other file of a Linux computer and you transfer the file to the Windows computer, you must transfer it in ASCII mode rather than binary. Otherwise the file will contain additional control characters at line endings that the License Installer won’t recognize, and you’ll see the preceding error message. You can use Notepad to examine the contents of the file on the Windows computer to make sure it has no added control characters.

Examining a licensing log file
If you start Maya and the Product Configuration Wizard or error messages appear instead of the Maya main window, you can create and examine a licensing log file to learn the nature of the error. Error messages may include:
No license suitable to run this version of Maya Error setting license default.

For a standalone license, do the following steps on the computer where the message appears. For a networked license, do the following steps on the license server computer. To examine the license error log file (Windows) 1 2 3 From the Start menu, select Programs > Accessories > Command Prompt. At the Command Prompt, enter:
set FLEXLM_DIAGNOSTICS=2

To repeat the failed attempt to start Maya, use the full path:
<install_path>\maya

where install_path is the path to which you installed the Maya software. For example, if you installed Maya on drive C:, the path would be: C:\Program Files\Autodesk\Maya2008\bin\maya. When you set the FLEXlm diagnostics in step 2, the attempt to start Maya creates a licensing log file. An error message flashes onscreen before the Product Configuration Wizard appears. 4 Open the log file that was just created:

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10 | Troubleshooting > Examining a licensing log file

Using Windows Explorer, navigate to the folder in which you gave the command to start Maya. For example, if you typed <install_path>\maya at the C:\ prompt, the log file is created in the root folder of the C:\ drive. Open the file using Notepad or another text editor.

• 5

Find the message in “Understanding log file error messages” on page 109 and follow the instructions. Ignore other information in the file. If the message isn’t listed, call Autodesk Support.

To examine the license error log file (Linux, Mac OS X) 1 In a shell (Linux), or in a Terminal window (Mac OS X), enter the following (the following example is for bash and will work on Mac OS X; you may need to modify this line based on which shell you’re running):
FLEXLM_DIAGNOSTICS=2

2

Do one of the following, depending on your platform: • (Linux) Type /usr/autodesk/maya2008/bin/maya to repeat the failed attempt to start Maya. The diagnostic information is printed to the screen. As well, the Maya Product Configuration Wizard appears. • (Mac OS X) Type the following to start Maya.
/Applications/Autodesk/maya2008/Maya.app/Contents/MacOS/Maya

Only use this command to perform FLEXlm diagnostics. This special command ensures that the startup attempt inherits the FLEXLM_DIAGNOSTICS environment variable from the typed-in command. The diagnostic information is displayed in the Terminal window. As well, the Maya On-line Product Activation window appears. The FLEXlm checkout error message always refers to the FEATURE below it. The format is: • • • FLEXlm checkout error. License file being used. FLEXlm error code and FEATURE line in question.

Installation and Licensing Guide 108

The most common error messages are explained below.dat. Error FLEXLM checkout error: Invalid (inconsistent) license key.10 | Troubleshooting > Examining a licensing log file 3 Find the message in the following topic. aw_server. also check the spelling of eval in the VENDOR_STRING. • FLEXLM checkout error: Feature has expired. or license version. on various systems. license file refers to the aw*. If the message isn’t listed. If you obtained a pre-release license for Maya. If multiple errors exist. As well. In the following explanations.. Ignore other information in the file. If it is a networked license. expiration date. look for the feature name that matches the feature in your license file. Either the current machine date is later than the expiration date or there’s a typing mistake in the expiration date. Use the help in step 3 above to focus on the error. The license key and data for the feature do not match. • Installation and Licensing Guide 109 . This usually happens when a license file has been altered. Understanding log file error messages Error messages within the file help you identify the problem. “Understanding log file error messages” on page 109 and follow the instructions. Possible solutions • Check the license file against the license file that you received. check the spelling and punctuation in the ISSUER field. and so on. call Autodesk Support.dat file which may be called aw_servername.dat. check to see if the HOSTID is spelled correctly. There may be a typing mistake in the password..

may-4-2006. There may be a typing mistake. Check that you typed \ instead of / at the end of a line. Check the license file’s spelling of VENDOR or any part of the string HOSTID number. The correct format is 4-may-2006. The password may have invalid characters—not all hexadecimal. Check the license file’s spelling of components. a number greater than 0 for networked. Check that the ISSUER is spelled correctly. Make sure you have the newest version of FLEXlm license server (Maya 2008 requires version 10. Check the license file against the license file that you received. • • • • Installation and Licensing Guide 110 . and feature lines against the license file that you received. See “Verifying license server installation” on page 94. • • FLEXLM checkout error: Invalid License File syntax. • • FLEXLM checkout error: Future license file format or misspelling in license file. The license count digit may be absent: uncounted for standalone.10 | Troubleshooting > Examining a licensing log file FLEXLM checkout error: Invalid date format in license file • Check the license file’s expiration date for an incorrect format. for example. FLEXLM checkout error: No such feature exists.8). package.

10 | Troubleshooting > Examining a licensing log file FLEXLM checkout error: No SERVER lines in license file. • For a standalone license. • Installation and Licensing Guide 111 . Check the entire license file for a typing mistake. or The hostid of this system does not match the hostid specified in the license file. and that it is correct and not misspelled. • • • FLEXLM checkout error: No server for this feature. Mac OS X) line may be spelled incorrectly. Check that the hardware lock (dongle) is plugged into the parallel port or USB port correctly.dat file (where servername is the name of the license server machine). • FLEXLM checkout error: Maya license in file appears to be corrupted. For a networked license. make sure the appropriate SERVER and VENDOR/ DAEMON lines appear at the top of the aw_servername. see “Identifying your hardware ID. check that the license file’s License Count is uncounted. To check the hardware ID of the current machine.” on page 77.dat. FLEXLM checkout error: Invalid host. See “Installing your hardware lock” on page 71. Check that the machine possesses the right hardware ID/HOSTID number. sgiawd in DAEMON (Linux) or VENDOR (Windows. this file is named aw_server. On Mac OS X.

• • • • • • • FLEXLM checkout error: Clock difference too large between client and server. DAEMON or VENDOR is not spelled correctly.8. Check the network connection on your client machine. Mac OS X) The sgiawd path is not right. Make sure the time and date on the client and server are correct and synchronized.10 | Troubleshooting > Examining a licensing log file FLEXLM checkout error: License server does not support this feature. the license server has not yet started. Maya 2008 uses FLEXlm version 10. SERVER servername has not been changed to reflect the name or IP address of the server. The default should be: /usr/aw/COM/etc/sgiawd • • FLEXLM checkout error: Cannot connect to license server. • Check the license file to see if the feature has expired. If the time and date of the client differs from the server by more than a half hour. Installation and Licensing Guide 112 . reboot your license server. Check if there is a mismatch between the version of Maya and the version of Maya identified in the license file. The license server daemon has not been started. FLEXlm networked license software has not been installed (see “Verifying license server installation” on page 94) or an older version of FLEXlm networked license software is installed. As a last resort. Try using the computer’s IP address instead of the hostname. the client may not be able to get a license. (Linux.

lmdiag. The result is displayed on the screen.10 | Troubleshooting > Finding licensing problems with diagnostic tools Finding licensing problems with diagnostic tools For Linux and Mac OS X.dat. if not. and lmstat utilities to help find and fix licensing problems. You can use it for standalone or networked licenses. lmdiag gives the reasons why the checkout failed.dat file. The FLEXlm Licensing Utilities and lmstat format is also described in this section. For Windows. lmdiag first prints information about the license. Checking your hardware ID with lmhostid (Linux. It then attempts to check out each license. you can use the lmhostid. you can use the FLEXlm Licensing Utilities (lmtools) to help find and fix licensing problems.” on page 77. or aw_server. type the following: /usr/aw/COM/bin/lmdiag -a -c /var/flexlm/LicenseFile Installation and Licensing Guide 113 . If the checkout is successful. • In Terminal or in a shell. (Linux. Mac OS X) The lmdiag tool diagnoses problems when a license checkout fails. lmdiag notifies the user. aw_servername. This should correspond with the Host ID in the aw. see “Identifying your hardware ID. If you’re running Maya with a hardware lock. Diagnosing your licensing problems with lmdiag (Linux. you’ll need to use the Product Configuration Wizard to verify your hardware lock FLEXid. type the following: /usr/aw/COM/bin/lmhostid Press Return.dat. Mac OS X) The lmhostid tool provides the hardware ID for the current machine. For more information. Mac OS X) To verify hostid information 1 2 In Terminal or in a shell.

This ensures that you are checking the diagnostics for the correct license file. A lot of information appears if there are many active users. a lengthy list of status information appears.dat): servername: license server UP (MASTER) Vendor daemon status (on servername): sgiawd: UP Installation and Licensing Guide 114 . The status information shows whether the license server is up and running. Mac OS X) The lmstat tool reports the status of the license manager daemons and feature usage. vendor daemons. and whether each feature line in the license file has no errors and the license count is correct. type the following: /usr/aw/COM/bin/lmstat -a -c /var/flexlm/LicenseFile -a -c LicenseFile Displays all. Flexible License Manager status on Sun 5/15/2005 10:51 License server status (License file: /var/flexlm/ aw_servername. You must run lmstat on the license server machine. lmstat is only useful for checking networked license errors.Copyright (C) 1989-2004 Macrovision Corporation. It provides information about the status of the server nodes. Examine the following entries in the status information for troubleshooting in the following steps: lmstat . 2 Press Return. All rights reserved. When running lmstat. vendor features and users of each feature. The data is displayed on the screen. To use lmstat 1 In Terminal or in a shell.10 | Troubleshooting > Finding licensing problems with diagnostic tools Checking networked licensing with lmstat (Linux.

10 | Troubleshooting > Finding licensing problems with diagnostic tools

3

For the line that starts with License server status, make sure that the correct path to the license file is listed. If it is not the correct path, make sure that the license file exists in the /var/flexlm/ directory, and make sure that the name of the server machine is correct. The next line of status information shows if the license server is UP. If it is not UP, the error message printed is:
License server status (License file: /var/flexlm/ aw_servername.dat): servername: Cannot connect to license server (-15,12:146) Connection refused Vendor daemon status (on servername): sgiawd: Cannot connect to license server (-15,12:146) Connection refused

4

If this is the message you receive, follow these steps: 5 Confirm that the license server is up. For more information, see “Additional setup for networked licenses” on page 86. Follow the platform-specific instructions for the license server you are working with. 6 Below the status information is a list of features in the license file and information explaining whether the clients can use the features. An example follows:
Feature usage info: Users of MayaUnltdf: (Total of 3 licenses available)

This example indicates that three networked Maya Unlimited licenses are available. If the license file has a typing error, you’ll see something similar to this example:
Users of MayaUnltdf: (Error: 3 licenses, unsupported by licensed server)

Check the license file for a typing error. 7 If following the above procedures does not solve the problem, gather all of the diagnostic output messages, the license file, and the aw_flexlm.log file (located in /usr/tmp). Contact our Support Services department and provide them with this information.

Installation and Licensing Guide 115

10 | Troubleshooting > Finding licensing problems with diagnostic tools

Checking for licensing errors with FLEXlm licensing utilities (Windows)
Licensing sometimes fails because your licensing software is using the wrong hardware ID (also known as Host ID or Server Host ID) for the hardware lock plugged into your standalone or license server computer. The Host ID/Server Host ID for a hardware lock is printed on the lock. For standalone or networked licenses, you can use the FLEXlm licensing utilities to check that your licensing software is using the correct hardware ID. For networked licenses only, you can additionally use the FLEXlm licensing utilities program to check for errors not listed in “Understanding log file error messages” on page 109. Do the following steps on the license server computer or on a computer that has a standalone license. To check for license errors (Windows) 1 On the machine you want to license, go to Start > Programs> Autodesk > Common Utilities > FlexLM License Utilities.

Tip

The FLEXlm Licensing Utilities are located at
<drive>:\Program Files\Common Files\ Alias Shared\Licensing\bin\lmtools.exe

2 3

In the LMTOOLS window, click the System Settings tab. Record the FLEXID value, if shown. Otherwise, record the Ethernet Address value. The value you record is your hardware ID. Open your license file (C:\FlexLM\aw.dat or aw_servername.dat) in a text editor. Depending on your license type, check the following: (Standalone License) Find "HOSTID=" in your license file and compare it to your recorded system ID.

4 5

Installation and Licensing Guide 116

10 | Troubleshooting > Finding licensing problems with diagnostic tools

(Networked License) Find "SERVER servername hostID 7111" in your server license file and compare it to the recorded system ID. (Where HOSTID may either be a FLEXID or ethernet HOSTID.) If these numbers do not match, make sure that you installed the correct license. Otherwise, you need to obtain a new license for your recorded System ID. If you are checking for networked licensing errors, do the following: 6 7 8 9 Click the Server Status tab. Select Display Everything. Click Perform Status Enquiry. Examine the status information that appears. For example:
License server status: 7111@servername License file(s) on servername: C:\FLEXLM\aw_servername.dat: servername: license server UP (MASTER) \ Vendor daemon status (on servername): sgiawd: UP

where servername is the name of the license server computer. The status information shows whether the license server is up and running, and whether each feature line in aw_servername.dat has no errors and the license count is correct. The types of status information are as follows: License server status—The number 7111 is a fixed number that represents the TCP/IP port used internally by the licensing software. If you see a number other than 7111, make sure that you intend for that port number to be used. Otherwise, open the file aw_servername.dat and change the number to 7111. License file(s) on servername—Check that the path to the license file is correct. servername—The next line of the status information shows the license server is up. If the license server isn’t up, you’ll see an error message that begins like this:
lmgrd not running: Cannot connect to license server. The server (lmgrd) has not been started yet, or the wrong port@host or license file is being used, or the port or hostname in the license file has been changed... Installation and Licensing Guide 117

the daemon starts also. you’ll see something similar to this example: Users of MayaUnltdf: (Error: 3 licenses unsupported by license server) Check aw_servername. you must make sure you keep your previous license in order to run previous versions of Maya. Installation and Licensing Guide 118 . start the license server and ensure the pathname to the server’s license file is correct. the license you install that is keyed to your hardware lock is not backwards-compatible (that is.10 | Troubleshooting > Running previous versions of Maya: USB hardware lock issues If you see this message.dat file has a typing error. The vendor daemon connects the license server to an application. An example follows: Feature usage info: Users of MayaUnltdf: (Total of 3 licenses available) This example indicates that three networked Maya Unlimited licenses are available. and you previously had a standalone license. Other information—Below the status information is a list of features in the aw_servername. call Autodesk Support and keep the information from the preceding steps handy. If the problem persists. Vendor daemon status (on servername)—The final two lines show whether the vendor daemon is up. If the aw_servername. you can’t run a previous version of Maya) because your hardware ID has changed and previous versions of the licensing software do not support hardware locks. in this case Maya. When you stop and start the license server software. restart the license server computer.dat file and whether the clients can use the features. In this case. Miscellaneous troubleshooting Running previous versions of Maya: USB hardware lock issues If you are using a hardware lock for the first time. If the license server is down. You can’t directly start the vendor daemon when it’s down.dat for a typing error. stop and start the license server software as described in “Additional setup for networked licenses” on page 86. 10 If this procedure doesn’t fix the problem.

) The file now has the correct . check that the file type is . You’ll likely see that aw. Turn off Hide file extensions for known file types and click OK. select Tools > Folder Options. for example.dat or aw_servername. Right-click the filename and select Rename from the pop-up menu. In the Properties window.dat (FLEXlm License file). If not.5+ 7+ 7+ Checking that a license file is the correct file type (Windows) The aw*. To check and correct the file type 1 2 3 4 5 From My Computer or Windows Explorer.dat or aw_servername. 6 7 Installation and Licensing Guide 119 . Change the file extension to .dat extension for licensing operation. .dat file must have a . (The file won’t become unusable.dat and select Properties from the pop-up menu.dat.10 | Troubleshooting > Running previous versions of Maya: USB hardware lock issues The following table shows USB hardware lock version support: Platform Windows Linux Mac OS X Maya version 6. You’ll be prompted that if you change a filename extension. the file may become unusable. The following procedure shows how to check and correct the file type. right-click aw.dat.dat file has an extension other than . 8 Click Yes. Select the View tab.dat extension (FLEXlm license file).txt.

The word “permanent” means there is no expiration date. Standalone licenses The following figure shows the structure of a standalone license: Feature Name License Version Expiration License Count Password FEATURE MayaUnltd sgiawd 9. you’re installing networked licenses.10 | Troubleshooting > Understanding licenses Understanding licenses This section explains the structure of the license Autodesk sends you. depending on the context.000 permanent uncounted 1234567890ab\ VENDOR_STRING=xxx HOSTID=00c0f1234abc Vendor String Host ID/ hardware identifier Feature Name—the Maya product package you purchased. Understanding this structure is helpful if you manually entered the license into a text file from fax or mail and you’re looking for a typing error. Product pre-release licenses have expiration dates. Tip If you see a line near the top of your license that starts with SERVER. Installation and Licensing Guide 120 . meaning that they do not have a license count. License Count—standalone licenses have “uncounted” here. License Version—the version number of the Maya package. Expiration—when the license expires. In the following section. the term license may refer to an entire license or an individual entry of a license. Password—an encrypted string that authenticates the license. you’re installing standalone licenses. Otherwise.

for example.000 permanent 5 432B9293FFAD3F3726A6 \ SUPERSEDE="MayaUnltdf" \ ISSUED=6-jun-2006 VENDOR_STRING=xxx License License Version Count Feature Vendor Expiration Name String server—a placeholder where you must insert your actual server name. If not present. The Host ID of the machine to be licensed. the server’s ethernet address. If not present. obtained either from the MAC Address of your ethernet card or from a hardware lock (dongle) attached to your machine (hardware lock server host IDs begin with FLEXID). Feature Name—the Maya product package you purchased.10 | Troubleshooting > Understanding licenses Vendor String—indicates you have a timed-out or pre-release. Server Host ID—Also known as hardware ID. the ethernet address of the machine or your computer’s system ID. permanent license. This is one of the server’s host ID. Port Number—a fixed number that represents the TCP/IP port used internally by the licensing software. Networked licenses The following figure shows the structure of a networked license: Your server name here Server Host ID Port Number Password SERVER server FLEXID=9-b2854a12 7111 VENDOR sgiawd /usr/aw/COM/etc/sgiawd FEATURE MayaUnltdf sgiawd 9. the Maya Unlimited package includes separate lines for several different Maya Unlimited features. There may be several additional feature lines in your license. Host ID—also known as hardware ID. obtained either from your ethernet card or from a hardware lock attached to your machine. Installation and Licensing Guide 121 . it means that you have a permanent license. Vendor String—indicates you have a timed-out or pre-release license. it means that you have a purchased. or the computer’s system ID.

Installation and Licensing Guide 122 . You can access FAQs and Tutorials. Issue Date—the date the license was generated for the customer.com/maya-support to get to the Maya support site. Product pre-release licenses have expiration dates. Go to www. Solutions. Password—an encrypted string that authenticates the license. Additional resources • • • www.com provides information on various Autodesk and Maya issues.com/support/1480. The word “permanent” means there is no expiration date.10 | Troubleshooting > Additional resources License Version—the version number of the software. www.htm provides information on licensing. and other resources. SUPERSEDE—overrides any license whose ISSUED date is less than the new ISSUED date.autodesk.macrovision. License Count—the number of networked licenses you ordered.autodesk. Expiration—when the license expires.

45 installation directory 19. 105 I IFF files Mac OS X support 40 installation confirming 93 file system other than usr 50 license server 65 Quick Start 11 rpm utility 47 Shader Library 57 Installation directory Linux 45 installation directory 19 C client setup for Windows 90 clients setting up 90 configuration desktop 52 F file system other than usr 50 File Type Handling setting 25 FLEXlm description 68 FLEXLM_DIAGNOSTICS 107 floating licenses installing 86 Installation and Licensing Guide 123 . 45 Linux 45 non-supported features 19 supported features 46 Windows 19 confirming installation 93 Maya installation 93 custom installation Linux 47 G graphics cards driver software 17 Mac OS X 34 setting options 29 Windows 29 D desktop configuration 52 disk space file system and 50 display performance 29 Documentation installing Linux 49 H hardware ID 78 hardware locks ID 78 A activation key installing 81 API Toolkit Mac OS X 38 E error messages log file 109 upon starting Maya 102.Index Numerics 32-bit Maya installation directory 19. 45 64-bit Maya benefits 19.

88. starting.Index installing Maya Linux 41–55 Mac OS X 31–40 Windows 15–30 log file licensing errors 107 Q qualified hardware Linux 42 Mac OS X 32 Windows 16 Quick Start 11 QuickTime Components 40 M master machine 59 Maya new users 11 Maya Plug-ins 27 MAYA_SHADER_LIBRARY_PA TH 58 mental ray satellite rendering 59 Microsoft Runtime Libraries 20 motion capture 18 K KDE 52 key bindings configuring 52 R ray sat server 61 rpm utility 47 L license management options 86. 89 stopping. 89 license server checking status 87 installation 65 startup 88. 87. 88. and checking 86. 89 licenses checking for errors with lmtools 116 error log file 107 installing floating 86 single machine 11 licensing satellite rendering 63 licensing Maya 67–95 Linux compiling plug-ins and applications 51 lmtools 116 S satellite rendering changing port number 62 licensing 63 master 59 mental ray 59 ray sat server 61 slave 59 slave machine installation 60 serial number activation key 11 Shader Library installation 57 single machine licenses 11 slave machine 59 starting Maya 93 N new users of Maya 11 O OPA (Online Product Activation) website 79 P port number changing 62 Prekey descriiption 71 Installation and Licensing Guide 124 .

Index startup license server 88. contacting 97 third party plug-ins 27 troubleshooting 97–122 licensing 102–122 starting Maya 99–102 True Color 29 unsupported Maya features 51 usr file system 50 V Vendor String 121 versions previous 70 previous kept 42 VRAM 29 U uninstalling Maya Linux 50 Mac OS X 39 Windows 28 W Wacom tablet 18. 45 Webkey description 72 Installation and Licensing Guide 125 . 35. 89 Maya error messages 102 Status button lmtools 117 stencil planes 30 stopping and starting license server 87 system requirements Linux 42 Mac OS X 32 Windows 16 T technical support.

Index Installation and Licensing Guide 126 .

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