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[PDF] [2009] ITIL V3 Foundation Complete Certification Kit, 2009 Edition Study Guide Book

[PDF] [2009] ITIL V3 Foundation Complete Certification Kit, 2009 Edition Study Guide Book

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Published by: suemwinza on Jun 28, 2011
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• Read the question CAREFULLY
• At this level of exam the obvious answer is often the correct answer (if you have read the
question carefully!)

• Beware of being misled by the preliminary text for the question
• If you think there should be another choice that would be the right answer, then you have to
choose the “most right”

• Use strategies such as “What comes first?” or “What doesn’t belong?” to help with the more
difficult questions

• Where there are questions that involve multiple statements (i.e. 1, 2, 3, 4), then try to eliminate
combinations that are immediately incorrect (based on something you can remember) so that
the question is broken into smaller, and more manageable pieces.

Make sure that you prepare adequately in the lead up to your exam by reviewing your notes, reading
any available material and attempting the sample exams.

We hope this book has been of value, and wish you luck in your exam and future IT Service
Management career!

ITIL® V3 Foundation Complete Certification Kit: 2009 Edition


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Phone: +61 (0)7 3252 2055 | Brisbane, Australia

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