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[PDF] [2009] ITIL V3 Foundation Complete Certification Kit, 2009 Edition Study Guide Book

[PDF] [2009] ITIL V3 Foundation Complete Certification Kit, 2009 Edition Study Guide Book

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11/11/2015

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• Negotiate UCs with software vendor, ISP, WAN
• Monitor external supplier service – discussions with Availability Management, Service Desk

etc.

The Service Design processes will ensure that HYPE meets the customer needs, can be developed
and deployed by Service Transition, and can be supported and used within Service Operation.

ITIL® V3 Foundation Complete Certification Kit: 2009 Edition

82

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Phone: +61 (0)7 3252 2055 | Brisbane, Australia

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