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Course Outline and Delivery Plan
BHT 1214: PRINCIPLES OF HOUSE KEEPING AND LAUNDRY Course Description The Housekeeping and Laundry course is intended to impact knowledge, skills and attitudes that will enable the trainees to carry out and manage housekeeping and laundry operations in hotels, hospitals, schools, colleges universities as well as provide as wide range of welfare and supporting services. Courses Objectives 1. Definition, classification of housekeeping, Room divisions 2. Identify divisions and systematic operation of work in housekeeping department. 3. Identify cleaning equipment and cleaning agents 4. Describe relationship between housekeeping and other departments, the role housekeeping plays in relation of customers. 5. Describe importance of housekeeping in profit making. 6. Acquire basic skills used in housekeeping management and operations. 7. Control expenses in the housekeeping department by using the operating budget as a control tool and implementing efficient purchasing practices. 8. Explain the safety and security needs a hospitality operation, how safety and security issues affect housekeeping personnel. 9. Understand the managerial skills necessary to efficiently operate an onpremises laundry operation. Skills addressed include planning the physical layout of the laundry operation, developing procedures for laundering different fabrics, organizing the flow of linens through the laundry process, operating typical machines and equipment used in laundry operations and staffing the on-premises laundry operations. 10. Develop procedures to ensure efficient and cost-effective use of labour and
2008 10th Nov. Understand the basics of carpets. Material and Cleaning Agents Housekeeping Equipment Practical 15th Nov. the types of equipment used in carpets and floor care. wall coverings. Develop selection criteria for surfaces. Develop selection criteria for beds.supplies in relation to guestroom cleaning. 12.2008 Theory 2 . 13.2008 22nd Nov. Contact Hours 3 hours per session Prerequisite None Course Plan Topic Approximate start Dates Introduction to Housekeeping Definition of Housekeeping Importance of housekeeping Classification of housekeeping Housekeeping in different types of establishment Organization structures Room Division Housekeeper Aims of a housekeeper Responsibility of a Housekeeper Attributes of a housekeeper The relationship between housekeeping and other departments Cleaning Reasons for cleaning Identification of Housekeeping Equipment. floor construction. 11. furniture and fixtures as well as cleaning. linens and uniforms.2008 Theory 17th Nov. and typical carpet & floor cleaning methods.
mopping (different systems of mopping Removal of stains and marks from surfaces Polishing Buffing vacuuming Stripping 2.damp dusting EquipmentVacuum/suction cleaners.dry. mop buckets etc.degreases. . floor cloths etc Identify use. machine) Removal of dirt e. polishes(metal.abrasive. high.sweeping.water. scrubbing-(hand. care and storage of housekeeping equipment materials and cleaning agents 1.g. sheep’s skin. Methods of organizing cleaning Unit Block Team Routine methods of cleaning work Removal of dust e. yellow dusters. furniture and floors) Materials: cleaning cloths.Manual Euipment-brooms. Daily cleaning the room Cleaning of bedstead Bed making Guest Patient Student Turn down a bed for the guest Weekly cleaning of window Glass 24th Nov & 26th Nov 2008 3 .g. Mechanical scrubbing /polishing machines CleaningAgents-detergents. mops. polishing rugs. brushes.
2008 1st Dec & 3rd Dec 2008 Nov 2008 4 . water) ceramics Terrazzo/marble Wooden Glass 4. Doors Glass door Wooden doors French doors Wooden Plain Vanished Polished Painted Formica top Floors Concrete floor tiles (glazed. Weekly cleaning of walls. 6th Dec.Wooden and different forms Glass doors 3. doors and wooden surfaces 28th Nov & 29th in the room Cleaning different walls finishes Painted (oil. Cleaning of public area Clean and care different public areas as Offices Corridors Staircases Lounges 5th Dec. unglazed) Ceramic Thermoplastic Terrazzo Marble vinyl 5.
2008 5 .g. 10th Dec.Reception area and desk 6 Sanitary areas Cleaning Toilets Wash hand basins Open drainage/ Closed drainage Bath rooms Placing of guests supplies 7 Supervision and Inspection the room Students to design an inspection check list and include Codes used in housekeeping e. 17th Dec. OOO VIP CR NP NG ED Inspection of rooms Clean and inspect room using a checklist Report writing on standard of cleanliness and on maintenance requirement 8th Dec.2008 15th Dec.
care and storage of the equipment and cleaning agents 24th Jan & 31st Jan 9 Students to launder and finish the following articles White cotton shirt/Guest shirt Table linen/bed linen Table napkin Colored cotton 10 Students to launch and finish the following Woolen fabric Silk Non – made fibers 11 Identification and removal of different types of stains Coffee Blood Food stains Ink Chewing gum Handling infected linen Classification of hospital. & 20th Dec. choice.2008 8 Introduction to laundry and laundry procedure Identification of laundry equipment and cleaning agents Use.TOPIC Laundry Practicals 19th Dec. linens Hospital procedures Special laundry processes Sponging and spotting Home dry cleaning of articles 13th Feb & 14th Feb 2009 7th Feb &14th Feb 2009 2009 10th Jan & 17thth Jan 2009 6 .
THEORIES Introduction to laundry and laundry procedure. soaking.2009 5th Jan.receiving.2009 7 .use and storage of laundry equipment Cleaning agents Choice use and storage of cleaning agents. Safety and security needs of the hospitality operators.2009 19th Jan. Fabric construction Different types of weaves CAT 2 Controlling operations Housekeeping Operating Budget Productivity Control Linen room Importance of laundry room Types of linen room 9th Feb.Theft by guests and intruders . folding. sorting. CAT 1 Laundry equipment and cleaning agents types of laundry equipment The choice . safety training Group research assignment Introduction to fibers and fabrics Classification of fibers. drying and ironing. storage and dispatch. mending stain. Security in the housekeeping Dept .Safety. pressing airing.fire prevention.2009 12th Jan.2009 26th Jan. removal.Minimizing theft Guest security -security in guestrooms . Importance of a good laundry Laundry procedures: .Employee theft . washing.2009 2nd Feb.
Students are encouraged to take course notes and use the E. Lecture will be used as a teaching method. Practical work in Laundry and Housekeeping Operation at the hostel. Towards the end of the semester group research assignment followed by presentation.learning system.Linen room procedures Qualities of linen room Advantages and disadvantages of laundry systems On site laundry Off site Commercial laundry Thread linens Group presentation of the assignment 16th. Handouts will be provided although students will be required to supplement handouts methods.Feb. 2. 1. 8 .2009 Free to study for end of semester examination End of semester examination COURSE DELIVERY METHODOLOGY.2009 25th Feb. 3.2009 23rd Feb.
Title Author Publisher Wiley (2002) ISBN 0471268941 Professional Management of T. Professional.J Jones House keeping. The Housekeeper.ACADEMIC ASSESSMENT. J Jones John Wiley and 0471268941 J. Housekeeping Management. Housekeeping Operations. Casado Wiley (1999) 0471268941 Professional Management of T. Type Examination Course work Cat 1 (supervised (CAT) CAT 2 ( supervised (CAT) CAT 3 (Group research assignment) TOTAL Weighting % 50 50 10 10 30 100% COURSE MATERIALS. 0-471-29193-5 Wiley (1999) Robert Martin. OTHER RECOMMMEDATION TEXTS Accommodation management Christine Jones Bats Val Paul. academic educational ford 0713448075 and 9 . Mart A. Scoviak –L M. sons Inc (2004) New York: J. Schneider. M.
D. Dent & sons LTD. 1 operations.Kibondeni 8. Allan services: vol. Allan services: vol. Branson Book power Hodder Arnold 13:9780340525180 2006) MODERN HOME LAUNDRY WORK E. (1968) 460038486 COMPUTER .oopm – 5pm 10 .room (to be assigned) . 2 management Housekeeping supervision Hotel. ASSIGNMENTS. Byett J.Accommodation and cleaning David M. Hostel and Hospital Housekeeping. Henry J. The Lecturer will give assessment to groups based on research to be carried within the University and write report. M. Accommodation and cleaning David M. Enrolment key: To be given by the University. Margaret Lennox Jane Fellows Stanley Thorns 0748702903 LTD (1992) Stanley Thorns 0091510015 LTD (1992) Pitman (1984) 0-273-02552-X 10:0340525185 Joan C.15 – 11.BASED COURSE RESOURCES ONLINE.visit our course page on this system for electronic copies of notes and other course materials.15 2. LOCATION AND TIME. E – Learning system . Theory classes Practicles .
572520 Consultation times : 11 . Obonyo nellyobonyo@yahoo. Active participation in class discussion is encouraged 3. N.com 0723 . Punctually is fundamental 2. Marking of attendance register by the lecturer. COMMINICATION CHANNELS E – Learning E – Mail LECTURER IMFORMATION Lecture name Email Location Telephone : : : : Mrs.POLICIES Classes 1.