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Tweet Ve rye )C i ted abo u t t his top i c ton i gh t. ~ n tor i n9 ( #cust se r v aHtchardNlt 01 ii' m IDr kct . ~m wit h a B2B IT Services corrpany. Bee #cust s e ran d sal es for ny ent ire car eer. PI us I'm a s atrust Serv(] e e t l'e rs e r vi ce & support #pDst'lSiEtrflvcus - now indust ryanal a k a@'u s t Se r v (] e e t e r aMlrcio Sait 0 (])od eveni#l<g..lst s e.r wa r ci o from CBT, Social Business: al5kerrnlive Hi. l'mfrom#l\C. WClm/lese,r\e>4: ensive background in hi! ed, I uxi r y con s u rre r go 0 d s . : ) * wa v i n g* amvanhanil o nrs o d evening fol ks! I'm Communit@.ij\A!Ifl'iqjErreMihere we rra k e gr eat t 0 cIIcl$s1fose r v ara t eNlsser FOr rrer tech suppor t now peopl e- ski I I s coach (especi #cust se r v a gr e go r t b a chi I e a dan a p psi d e v fi r min to n don Ca n a d a wi t hat ea dedicat ed#tustnserv a our t but hrrnn #cust se@lmrshacollisern raffic, she'll be on soon! Ta k e @ r 0 ~ t kin son affilobChieppa B2B social rrei1clalS1i&serhvr Tel ecom Co. IVanaged Technic #cct r & he I pd e s k p rtmListuse Iy.v a ta w s Po r e t z 18'1 ITOrt gage vet, earl ybl ogger and adopt er of sm, s t rea m 241 7 , pre a chi n 9 s mba sic s, s t rat e gy - fa nat #cust se r v a Mea I I Co n sui t IVaY be high t we e tin 9 0 n ny s t rea m fo r ntmtJ s th s e r v due chat. Corre j oi n us now! aWi t eTheConpai1flye #lVar ket i ng Inspi rat ion @[Jeta'lcafITDrFI http:// t . co 1 nh IfBTlI!wIIn no logy #B u ~crus.qsSe r a ITOr e a to vel '#J @ewi s Po ret Eli k e t hat "I i vi n gin the s t rea m 24/7" Il¥el fflcust ser v atrust Se r v G e e t Tea n k s l I@"curt but hAmi:ost se@lmrshacollisern traffic, she'l I be on soon! I pr o@sreo~Takentbn a lim d i 0 I' m ..b e, and i f I ge t the job I wa n t t 0 ITOr row, I' I I b ser vi ceo R"gur ed I' ;'ICl$st semy aMeal1 Consul tHe11 0 ever}On~uBIT" Serv(] eet 'mur host s f#custh500rv c hat @,i=I. r s h a Co I I icm@ffr e'}(.l{ n grrn n a mv an h a ni Ito n @To d i 0 Cr 0 s sin' ny fi n ge r s #oDs\OSle r v ara t eNlsser @Todio WI corre and good I ucl#cwsjtcsm!rv a gr e go r t b a c h @To d i 0 WI co rre - gl ad }Ou' r tre l.IlH r 500 r v a ffill a k elan d au B I a k e her e fr 0 mBa y h ea. F@ ~tr 0 iaElerrgm i~ cia I biz + #cust se.r '"' vet 0 co 0 k up del i ci 0 us fo 0 dan d . . . .. i d

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01 iFby, I've got t he quest ion s for t he chat i f ~u' d I i k s tar t ~a::l.lst 5 e r v atovel '#J I am Commun it Y Pr od ucer / Cust Ser v rran ager for 3 8M cor #cust se r v alirodio @vanhanil tlhat s, it s t he posit ion It 01 d ~u last pas t the I as tin t e r vie w, now I' m rre e tin 9 the tea IT #cust se r v atrust Serv(] eetTeni ght 's topic is all about ~tJstiSl~rra-grfEDSl6i1cg1al s. WchardNlt o~i01? aMCal1 Consul t#cust serl'vm cont act cent er & cust orrer service cons Ch a r I est 0 n SC a ra s o n Pr o rro t es.lJJrrping int 0 chat wit h posit ive energyfor e v e r jo n e . h as had a gr e a#cl.d;ctyse r v atovel '#J @rodi 0 (])od I uck ..be - keepi ng fi nger s cr~dsecrrv ~I agr egor t bach @l char d Nlt o-e l I 0 Si r. en ad t #)Cus:tes§UUIl aHtchardNlt 01 iThanks Fby. The topic is "lVent oring in Cust orrer Ser le ad e r s". le t ' s I 0 0 kat rre n tor s hip fo r 0 u r s e I v e s r c #cust se r v aHt char d Nlt 01 i~ egO t bactgood t 0 see ~L#dusrteSer v amvanhanil t on@rodio l{Jock 'emdead. Ef, not I it e#mJslt~efrvourse. aHtchardNlt 01 i01: To st art, who hE#lcastiamment or, who is one, and want s or#E:~st serv al5kerralive RT@lchardNlt o.llih:e topic is "lVent oring in Cust orrer leader s". let's look at rrent or shi p 4 our sel ves rat #cust se r v al5kerralive RT@lchardNlt o(Q1i:: To st art, who h~a:u:sthaerllEnt or, wh 0 i son e, and wh 0 wa r#t us to sel'?v a ra s o n Pr o rro t esRI@lchardNlt o(Q1i:: To st art, who htBa:u:sthaerllEnt or, wh 0 i son e, and wh 0 wa r#t us to sel'?v a ta w s Po r e t z RT@lchardNlt o(Q1i:: To st art, who htBa:u:sthaerllEnt or, wh 0 i son e, and wh 0 wa r#t us to sel'?v atovel '#J A1 I had one when I was first st art ing out ~ars ago, now.#cust serv agregort bach @lchardNlt ct€i01: I am a rrent or to rry t eam and cons cl ient s as rrent ors in#ra:l1llsySfBJSv a to i s Ml r k e tin 9 I' m lis ten i n 9 and #auslt i s~rtivro>nigh t .. I' mas a I e sage t i rre C8R :) lo 0 k fo r wa r d t 0 I ear n i n 9 a nj a y i e b s M t c h li e be r rra n her e, #~s e rsaelrrvab b I e - r 0 use r, 0 b s e r v i and I ear n i n 9 ton i gh t ara t eNlsser 01: I have seen reps rrent or each ot her. lrrpr essi ve, and sel f-sust iltt1stl~erv amvan hani I t onA1: I try t 0 be a niEetnt prj /dri t . I " 1I"RKlqI\AM t h t he st aft her e#cust ser v a m wi s Po ret z A1 - I h a v e a I wa 'f3 bee n a huge fa n 0#0"lm1J Be t 'fH S a Ii1. son Pr 0 rm t e sRI @r e go r t b a @i c h a r d Nl t cf€ i 01: I a m a rre n tor tony t and consi der ny cl i ent s as rrent orftcliSlt SBrlYwa'f3. atrust Ser v(] e e t+et loan d wel@m~n Pr ormt e@frod i 0 #cust ser v a mv an h a ni Ito n I' ve had a lot 0 f gr eat Co mmunit y Ml n aj?<D wljlmu!lt 0 r s who have cont r i but ed to nytAq:l.prtose;twt 0 agr egor t bach @Oi sMlr ket i lMg:e to see ~u lo i s - haven't chat t ed i

d Nlt

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(] ad ~u' r e IliDust ser v a tn ve l \til I look tot hi s chat as a rrilCClu:sdHsEpnogr am! a MH c i 0 Sa ito A 1: Is" a I I 0 f the abo v e" a v a 1#00 5 tUS2\I1aK ? : 0) a ra s o n Pr o rro t e~ust Serv(]eet~ad to be here.#eosbls:e!rv a ffil0 b Ch i e p p a A 1. I wa s rre n tor e d & I did rre n tor a s we I I. Hr st I i key t 0 cust orre#c~T ser v a 15ke rrn li v e Ha. v i n 9 a rre n tor t hat's a v a i I a b leo wo r k t h r 0 u gh a I t ern at i ve s rretAcrus taseen v. ami sMlr ket i ng~ egO t baclO1 wow, we haven't chat ed ina whi Ie! ( ~u and t hank ~u! f-bw C#ICBs~s@rv aHtchardNlt 01 i@4lrcio Saitlot hink it is val id. I don't rrent or out r epor t s, but woul d like t 0 .. and I' ct#cusksecrrve of ny a ra s o n Pr ormt effim too. @l)vel \til: I look tot hi s chat as a rrent or pi #cust se r v alirodio I' m her e too bs e r ve a#aiIslt ESEITrv. al5kerrnlive RT@rodio: I'm here to observe #005' aar/a we l corre! gr eat p I ace t 0 co rre ! a gr e go r t b a c h Th a n k s fo r t I'"@1l m- n Pr 0 rm t e s 8T @r e go r t b a clFE Q1: am a rrent or tony team & consi der ny cl i ent s as rrer wa}S.#cust serv amvanhani It onlDt t o! @j"vel ')!,u: I look tot hi s chat as a rrent or pr c #cust se r v affill akelandau An art icl e in HBR I read tal ks about how it's int e d eve I 0 prre n t t 0 #m.Js1l ser v atrust Serv(]eetf-et I 0 and wel@Bmr:mlive@bisMlrket i#qJJst serv a ra s o n Pr o rro t eSlJeat pi ace for@rbdierrlm here to observe and I earn #cust se r v ara t eNlsser Tr us ted c us t 0 rre r s are vir t u a I rre n tor s. Fas t est ar rra r k#cust se r v al5kerrnlive #Cust SerGJan happen in any ent it Y. I'd like sorreone b a c k gr 0 u n d . . . i f po s sib Ie. :) alirodi 0 @BI akelanda<iJ cour se, ~u I ear n a lot whi Ie rrent or i ~ursel#cust serv al5kerrnlive RT~t eNlsserTrust ed cust orrers are virt ual rrent or best way t 0 hi t t#oBstnseil: w a ra s o n Pr ormt e~sol ut el ~eNlsserTr ust ed cust orrer s ar e vi r t ual Fast est and best wayt 0 Wcl.lstl: Sler1JBrk! aMCal I Consul tYes! lear ni ng fr om peer sis gr@1t eWl¥91frQ1: seen reps rrent or each ot her. lrrpr essi ve, errpower ed, and #cust se r v aMlrcio Sait 0 @ichardnatSaDrlrBt irres, rrent ors fromot her discipl ine rro r e effect i ve in br i ngi ng a ne'#clDIst ~a.t i ve. agregort bach @bisMlrket irTgings are great. And bel a#a:tMSt<3mTgrat alfr'ell in Yay. I am at rry co rrput er on a Tues night and I can fir #cust se rona t again. Hi nyfriends. affill akelandau I woul d @\floches s o rre o n scus t sertvo highl ight --devot t 0 hi steam, d evot ed t 0 I ear n in 9 soci al . amvanhanil on@B1 a k e la n d alu 's definit el ychall enged rre to l rrpr o v e so rre t hi n gs are not go 0 d wh e n ~ usa y t#bost (Setr vi 0 u ( a 15ke rrn li veRT ~u s t Se r v (] e e t ItErI:loa n d we @fiooumlive

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@Oi sl\lllr ket i#qJJst ser/v TY! : ) a gr e go r t b a c h ,AQre e d! ~ t e N3. sse r Tr u s ted c u s t 0 rre r s are vir t u a I n Fast est and best wayt 0 Wcl.lstl: Sler1JBrk! a Ii1. son Pr 0 rro t e ~ e rrn li ve F€ sui t s the n be co rre rro res u c c e s s fu I i f rei t hertreust ser v ami I egiancet Vlf(#etlst s e.r v rs o d art icl e, "Cust orrer 6perience for Prol http://read.bi/j UxZJD amvanhani It onAr ether e any good bl ogs that peopl e use t 0 I ear n c raft ? 1st r u ggl e t 0 fi n dan y go 0 d ilcu:s:t SmuY£ e don a to i s I\Ill r k e tin 9 ~ egO t b a c hTha n k ~ u! I' men joy n 9 ny new job ve r y ffi.l C sal es agent for AI I st at e #cuSli tse rae p le r r i fi c a Ifr'e I lin I hat e t 0 be like t hi s but what's t Weusto~ecvt on i gt affilo bChi eppa RT ~ t e N3. sse rTr us ted c u s t 0 rre r s are vir t u a I rre n tor best way t 0 hi t t#oBstnseil: w atovel ')ill @Yel I i nHey Em I lIcust ser v al5kerrnli ve RT @ason Pr orrot es@D<errnlive F€sul t s then becorre rror E successful if rei at i ctireu~ sEtrarteot al I y agr eel :) a I'm. I a a fs h a r "Bet t er t han a thousand d ajs of dil igent st udyis teacher." - J3.panese Proverb I IVent oring is keyt 0 ~ #Cust Ser v aM chael ludwi gSor r y for t he I at e checki n @Illffi~ aa(ffiradtetdoa$t i I I rra k #cust se r v a fit c h a r d N3. t 0 I i /ls a fr i end poi n ted 0 u t .. s h 0 u did e fi n e "rre n tor ". co u n s e lor 0 r tea c her 0 ran i n fl u e n#ciuslt SlEmlU0 r s po r a gr ego r t b a chit's a Iso n ice t 0 k now t hat I e s son s fr 0 m I\,t) man d gl a heck of a founc@t13.rioiro! Sai@ichardna1#CClUst serv a Ii1. son Pr 0 rro t e s;@Jr go r t b a ~ pie a sur e, @m.g;t s e r v e alfr'el lin @Ovel \ill Hey lL#cust ser v a ta wi s Po ret z RT @l c h a r d N3. t oA\si:a fr i end poi n ted 0 u t .. s h 0 u did e fi n a wi sea n d t r u s ted co u n s e lor 0 r tea c her 0 ran i n fl s po n s c#rcust se.r v a ra s o n Pr o rro t e~chael ludwiQSad ~u are here, Mchael #cW:itCS8"eV affill akelandau @rodi 0 E'pi r i t ual I y rrent or i ng ot her stakes ~u to h lead er s for get #daisats.er v alfr'el lin @,i=I. r c i 0 Sa i t cb-li I\Ill r #icau s t s e r v a ffil0 b Ch i e p p a a wi serre n tor i s a I wa 'f3 wi I lin 9 t 0 I ear n fr 0 m tho s e #cust se r v agr egor t bach Hey ~ u - Ion 9 t i rre nos e e ! f-b w' s t @ebd>cbkl go i n g? @Ove I ')ill #cust se r v amrrod al i Hellttcust s e r vo l ks t I@rekvSsporet z affill akelandau Nce! WI corre Ein .. ~ I int hat e to be I ike t his but the top i c ton i gWtuSllgcsierr'V al5kerrnli ve #Cust Serivs not just cal I cent er to rre ei t her. :) ser vi ce as ever ~er e. atovel ')ill +10 RT@BobChi eppaa wi se rrent or is al wa'f3 wi I ling t0 those they ar e m::trel.ls>1:r segv aMlrcio Sa ito @r e go r t b a ~r e e , rre n tor s fo c u son e sse n c e and u nco ' pot ent i ai, not on spe#icfiJstcl!n!rrfilirost hebest rrent or RT @Ovel ')ill: +10 Rl@BobChi eppaa wi se rrent or is al wa'f3 al5kerrnli ve wi I ling t 0 I ear n fr om those t IitQs]llSl.tr senwnt or i ng

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RT ~ t e Nl sse r Tr us ted c us t 0 rre r s are vir t u a I rre n tor best way t 0 hi t t#oBstnseil: w a Ifr'e I lin @BI a k elan d alB!B I I I I a a a a k k k e#clYsy. selir. v a Ii1. son Pr 0 rm t ega i n gop en i s gr @to b CJmi e p p aa wi serre n tor i s a I wa 'f3 wi I ling t 0 I ear n fr om those t IitQs]llSl.tr senwnt or i ng aHt char d Nlt 01 iQ.lest ion #2 coni #9JSP ser v a Ml r c i 0 Sa ito RT @obchi e p p aa wi serre n tor i s a I wa 'f3 wi I lin 9 t 0 I e a t heyare rrent#at[Jslbg;erv alfr'el lin ~ egO t bachThe book is bei ng t he book. I am bei ng rre ~u?#cust serv ajnnoche #cust sertvhose that t r ul y car e ar e t he best rrent 01 a Ml r s h a Co lie rRT @BobChi e p p aa wi serre n tor i s a I wa 'f3 wi I lin 9 t 0 lee t heyare rrent#at[Jslbg;erv aMCal I Consul t#cust se rjs t rrent or was fel I ow Cal I Cent er Supv who howt 0 n Mit ivat e &t rain agent s. learned byobserv t oget her al5kerrnli ve The boss who rra k e s ever ~ne el se shudder, but ~ur I love those rrQ/:cu&trser v alirodio I' mac t u a I I Y try n 9 t 0 wr i tea b log po s t r i gh t now 1 Hi era r c h y a s a rro del fo r h u rra n i zat i tmu sd f sberr am d s . aHtchardNlt 01 i@t1CaI I Co n s u llild ~ u h a v e a rre n tor fo r the "b us i n e s s #cust se r"V? agr egor t bach @Ye I I i n.1J s t gr eat - d 0 i n 9 wh a t I I 0 v e and I 0 v i n 9 wh, #cust se r v affill akelandau F€garding t op-scal ing I bel ieve ~u are onl yas good per fo r rre r. 6t e r ~ n e nee d s t 0 be gr eat #<W"S toae t V1e i r \i a rnn oche #cust sertvhose t hat list en and engage and take fee rrent or s a In i s Ml r k e tin 9 JJ s t ass a I e s rep s I ear n fr 0 m s e#ciust sG!l.~ne~sr fmS3, r n fr 0 m wo r kin 9 a Ion gs ide sen i 0 r rep s - - wi I lin 9 t 0 d 0 a ra s o n Pr ormt e~kerrnl i vehank ~u for t WeuH".serv aMchael ludwigAwise rrent or is sorreone t hat is a l wajs open to ch t hat i s not a fr aid t 0 say, ~ u ide C#ati~ s e MH k bet t alfr'el lin ~ egO t bachThat 's a I ucky#mJlSibaier v a ffill a k elan d a u He ~ 0 0 0 0 0 0 0 : -] @We I IRTI @B I a k elan d alB!B I I I I a a a a k k k e . r Yay. H#cust ser v ani ay iebs learning is a st at QJ:cGllstrisreatt~}pes no e xie pt ion, every.. can and shoul d be will ing to I earn a jn n 0 c h e ,AQre e R@l< e rrn li v e : #Cu 5 t Se r hts not jus t c a I Ice nt er ei t her. :) I see cust orrer ser vi ce as ever ~er e. aMlr shaCol i erThan k@l char d Nlt cticbri t on ifttlllls'tssertvopi c & quest ion s parked car BFB) a ra s o n Pr ormt esRat h of success for g;@Jr goRf bac@Yel I i nus t gr eat e do i n 9 wh a t I I 0 v e and I 0 v i t#guslb ese r Ivd 0 ! aMlr ci 0 Sai to Sorret i rres bei ng boss and rrent or a t he sarre t i rre is fi n d the s <#KeEl §t 5 e r v ajnnoche +1 RT@BobChieppaa wi se rrent or is al wa'f3 wi I ling to I those they ar e m::trellS>trsegv aHt char d Nlt 01 iQ2: Wat ar e t he qual it i es of a \foost S"I\'t or for I e ad e r s hip? Wa t d 0 YOJ nee din a rre n tor?

e

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Ole rrent or at one job was a rrent or who co a e d rre t pr ocess of t he #Eosti s~rlV1ey wer ether e aft er t he j o t a 15ke rrn li veRT @lchardNlt 0<1:2::Wa tar e the qua lit i e s 0 f a gr eat #cust serlveadership?Wat do YOJ need in a rrent or? atrust Serv(]eetHiHt here and Vlt'E:@>l5®rrmns @noch@rrodal#cust serv amvvi sPor et z @j ay i ebs sorre dont have t he per so#lalJs~ts)efov it ... a ffill a k elan d au @? Fi"0 n t li n et 's s i rrp Ie. We n ~ u he I pot her s, ~ u he I #cust se r v a In vel y.u RT @l c h a r d Nl t 0<1:2::Wa tar e the qua lit i e s 0 f a gr eat #cust serlveadership?Wat do YOJ need ir#cas~trur? afsar r ')8 i r ket t Peer s oft en best r e<@ia\.tee:lnBmsEOl: I have seen reps rrent or each ot her. lrrpr essi ve, errpower ed, and sel f#cust se r v agregort bach If we look to all rei at ionships (no rra t t er howsrrn to I earn, the worl d becorres *[J~tilStHe"est ing. a mn o che RT<9B1 akelanda£i€garding t op-scal ing I bel ieve ~u a r . go 0 d a s ~ uri 0 we s t per fo r rre r. 6t e r ~ n e nee d s t 0 be t hei r WB:;ust ser v a ra s o n Pr o rro t egylchardNlt ~idefinit el ysorreone t hat #m.mtdsee~t io atrust Ser v(] eetRfr@l char d Nlt o<llJiest ion #2 coni~s.tpser v affill akelandau RT @ nochE#cust sertvhose t hat list en and engage and fe e d b a c k are (] eat rre n tor s a ra s o n Pr orrot esI.bJve it. @Ilf akelanda@eFi"ont ll n et s si rrpl e. Wen ~u hel o the r s, ~ u he I p ~gtes Ef r v a ta w s Po r e t z so s i rrpl e and so t @eak>eRjnda@eFi"ont li n et 's s i rrp Ie. We n ~ u he I pot her s, ~ u :jelb~ ~\6 elf. ai'ml aafshar level op perforrrnnce bal ance scorecards using #CR\t1 IV s t a ff asp r 0 fe s s ion a I at hie t e s & ben c h rra r k. IVe a sur e #Cust Ser v atrust Serv(]eetreard t his one just today: Hare for 1#clalStts~rvrain anike nunes RT@regort bacllfl:we look to al rei at ionships (no rn as an oppor t un it Y t 0 I ear n, he wor I d becorres ver #cust se r v al5kerrnlive (]eat qual it itmu&tfs:erveader - open, honest, int eg j ud grren t al. IDscer n rren t . Qli et lead er. But cal m a to i s Mir k e t inglnsurance great e>arrlfdus~ mraKld it's val ue. You can an un d e r s tan din 9 he I pfu I "I i ve" pe r son - 0 ran 800 a tn ve l y.u A good rrent or I eads by e sarrpl e not by tel ling ~u vvt do, t hey list en and #ro1.mtuseugv. agr egor t bach Than ks - coul d n' t ag@heorm01reITOt e@Yel lin #cust se r v alf(el lin ~ egO t bacl'6cept ~u get hur t by t hem Then it's Ie o f usc 0 u I d d 0 V#daisd us e.r v ara t eNlsser A2: lei icat e bal ance of respect and honest yrrnkes fc rre n t o#cust se r v aHt char d Nlt 01 iln r egar d t 0 02, what is it about sorreon e t hat rra] torrent or ~u? Wat do t hey have, that t;ltustvase:r vt 0 a ra s o n Pr o rro t eSlJeat one.~st Serv(]eet lti:ra:rd t his one just oday: t r ai t s; t r ai rlIdcst $leirlvl s. a ffil0 b Ch i e p p a A2. f-b n est 'I I h a v e see n t 0 rra n y rra n age r s not ge t t

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feed back about t hei r Itdust S~Ia\WS. amvanhani I onlVent or s who chal I enge ar e t he best. It's easy tot rro r e effect i ve to gi ve hi m a fi shi ng hoi E#CCB.IstI sle6!tv hi I a mn o che #custser~: Passion! I\b agenda, Alwa}S learning aMCal1 Consul t@lchardNlt Olloi unfort unat el y.#b.bsbism-rflBnt or. Had t I rea dan d t ria I by fi reb u t wo r ked fo r s u c c e s s fu I co. alfr'ell in (])od pol icyin a friend or an~~treENlss¥rm Ie I i cat e b a I a n ceo f res p e c tan d h 0 n est y rra k e s fo r a #cust se r v ara t eNlsser @lust Serv(]eetf-eard t his one just today. f-bre for ski I flGust ser-v lQ_ .. t hi n k ~u rrean "hi r#IE:'tIs4 sa-ra; t s? aKlowi edgeBi shApNi se rrent or is al wa}S wi I ling to I ear n fr om those rre n tor i n @3obChi e p p tic u 5 t 5 e r v al5kerrali ve RT @l char d Nlt olhi r egar d 2 02, wht is it abt sum1 t h. VIII1t them 2 rrent or L!? wht do t hey have, that U VIII1t #cust se r v a M c h a e I lu d wi gRT <W c h a r d Nl t 0<1:2::Wa tar e the qua lit i e s 0 f a gr eat #cust serlveadership?Wat do YOJ need in a rrent or? al5kerralive RT @(Jowl edgeBi sho~:wi se rrent or is al wa}S wi I ling to tho set hey are rre n @)CD1b61!gi epptlcust se r v a mn o che RT @;?vel \ill: A good rrent or I eads by e xarrpl e not by t E what ~u shoul d do, t hey list en #iB:11s1t esec(Vur age. a ffil0 b Ch i e p p a A2 . In t e ge r i t Y. Vl'1 kin 9 the wal k wi t h ~ u . IVe n tor ~ Sf-ON~u not j ust TElL~st serv aHtchardNlt 01 il know pi ent yof honest, arrbit ious, I h;ast(Sre~vlearn k now fe w t hat I wa n t t 0 rre n tor rre tho u gh . Mt s t be a m i s Ml r k e tin 9 I\1t rre n tor s a I wa 'f3 k e e p rre u nco rrto r tab Ie. ~ e p rre gr 0 s t ret chi n g. I{J 0 w t hat I wa n tan d e >p e c t - - h 0 n e s #cust se r v a rnrrb e r c I eve I a r@u s t Se r v (] e e t re r Fb 1, h a v e ni sse d t his gr 0 u p 0 v e r t h coupl e of wetl6.ISSt ser v a 15ke rra li v e f-b w ton e go t i ate the hie r arc h y 0 f pro fe s s ion a I rra n a t he pack & br anchi ng out i nt 0 I C#cgest Slgl1f r 01 es. a M c h a e I lu d wi gA2: A gr eat rre n tor s h 0 u Ids eat s be wi I lin 9 t 0 belT h 0 n est , and fo c use don d 0 i n 9 #dust 'ge rnA gh t atrust Serv(]eetTeat shoul d have been *hire* f#custrset~, sorry' aMlrcio Sait 0 A2: Gnerosi#Cl1-st serv ara r enlocker ina rrent or I want sorreone who is wher e I want 0t shar e t hei r knowl edge, and let rre kno#.cwB~rselr5fcr e a d1. son Pr 0 rm t e sHe he! ~u s t Se r v (] e e t ThE:t s h 0 u I d h a v e bee n * h ire * f so r r ~cust se r v affilobChieppa Anot her good@tJredio Sait 1!f2.: GneroS#d:~t serv a mn o che #cust ser~: hands-off but t her e i f ~u need them Pr c and a I wa}S como r tin 9 wh e n ~ u h a v e a safe t y net a m vel \ill @lu s t Se r v (] e e t l@.rfr e u d ian s#dljlS?t se r v a ra s o n Pr ormt eslW what sen se~ ci 0 Sai t 1!f2.: Gn er oS#d:~t ser v a Kt t e Nl sse r (]j i din 9 0 nth eke y d i ffe r e n c e bet we e n I e a d e r s hip a n ( Wen supr vsr s bcorre lead er s they 0#tc1!!Sll:serr\[Jggl e. ami sMlr ket i ngConcer ned wi t h t he idea t hat peer scan rrent or ea shoul d al wa'f3 be wher e ~u as pi r e a#clu$tl sellf~ t 0 be

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tP12. - (]eat rrent or is one who has successful I yworn s wear i ng & can pat i ent I y hel p rrQJ:casl setvt he fi t . atrust Ser v(] eetCJJod even i@r en locke@rrber cl evel ciirG:dst ser v affill akelandau It hink it's irrport ant t 0 rE#cGlJ~ismrfiveaeH:~ra$tleRe @ a r r y fl 0 r <iB~. tho u gh tie a d e ron e rrp 0 we r i n g/ e n ga gi n 9 peopl e. a rnrrb e r c I eve I a rIRa3 @b i s IVa r k e t i rI\t rre n tor s a I wa 'f3 k e e p rre u nco rrto r tat gr 0 wi n 9 & s t ret chi n g. I(] 0 w wh a t I wa n t & e >p e c t - h 0 n #cust se r v al5kerrnlive RT~t eNlsserGJiding on the keydifference bet ween I and rra n age rre n t. We n sup r v s r s b c 0 rre I e ad e r s the y I #cust se r v a ra s o n Pr o rro t esRI@Barr\8irkEA2t-:(]eat rrent or is one who has succe worn shoes I amwearing & can pat ient I yhel p rre adj #cust se r v a Mea I I Co n sui t @lu s t Se r v (] e e t I ars e h ire fo rat tit u de. Tr a i n t e c h nil rrent or the fortireust;s;e.rv alfaverl a~r RT@Barr\8irkEA2t-:(]eat rrent or is one who has succe worn shoes I amwearing & can pat ient I yhel p rre adj #cust se r v agregort bach I(]owing when to sit back and I et ~u e xie r i e n ce / IE AI so agr ee wi t h respect an (#c~r1 ES"oo9lit Y. aHtchardNlt 01 i@bislVarket inWat if ~ur peer is in t he posit ion ~u #cust se r v alfr'ell in Yup RT@Barr')8irkEA2t Cleat rrent or is one who has suc worn shoes I amwearing & can pat ient I yhel p rre adj #cust se r v a Ii1. son Pr 0 rro t e sRI @Mea I I Co n sui @bL:l s t Se r v (] e e t I ars e h ire fo rat tit ud e technical skill s. Cant rrent #>austhmrfOfrrrer ;-). aHtchardNlt 01 i~egOt bacHO ~u think a rrent or shoul diet ~u sin becorre a safet ytireast?ser v a In vel '#J Wa tin e e din a rre n tor iss 0 rre 0 n e wh 0 i s go i n 9 t 0 I in rre , sorreone who hel ps rre reach deer:#duns:ti serllf¥)el a In i s IVa r k e tin 9 RT @l c h a r d Nl t c@>ii:slVar k e tin Wa t i f }Ou r pee r i sin th posi t i on ~u want #eusttm9i"<v::: They ar e not a "peer" tI a M c h a e I lu d wi gRT @r e go r t b a cilm:owi n 9 wh e n t 0 sit b a c k and let ~u e I ear n + pat i e n c e . AI s 0 a gr e e wi t h res pk:U 5 t asar \ge n E a ffil0 b Ch i e p p a YES! @Ba r r ')8 irk EA2t - : (] eat rre n tor i son e wh 0 has s u c ( worn shoes I amwearing & can pat ient I yhel p rre adj #cust se r v al5kerrnlive RT@lchardNlt ~iegOt bacHO ~u think a rrent or shoul ~ u sin k 0 r swim, 0 r beco rre a #si:a5:tt ~rr/aYtbt3 t h. w. direct ion atrust Ser v(] eetWlrcorre@?Ff ont u n scust serv affill akelandau Ore s t ion#icust se-r::iD ~u think rrost corrpanies t odayc abo u t t r a i n i n g? 0 are we s til I jus t try n 9 t 0 cut agregort bach Yes. ;) @(chardNlt ~iegOt bacHO}Ou think a rrent or shoul diet ~u sink or swim, or becC#m:Jstls:miaYt ynet a Kt t e Nl sse r To be a gr eat rre n tor, k now ~ u r "rre n tee" . To 0 muc ~ much hands off can borrb w/#dli.lgt~r.v

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~ust Serv(]eet-egood evening, wit h kids out of schoo s u mre r I a I ITOSt fo r go t t 0 r#cgstl: $ e::rtM. t n atrust Ser v(] eet@t1Cal I Con sui Clan ~u coach t r ai t s #'custt tser ud e? al5kerrnlive RT @BI ak e tan o aune s t i on#cGlIst se-r::iD ~u t hi nk ITOSt co rrp ani est 0 day car e abo u t t r a i n i n g? 0 are we s til AHT? afitchardNlt 01 i@bislVarket irhg hink t he not ion t hat all VPs are in posit ion is a bit off. Tit I e is not al wa'f3 indicat iv #cust se r v affill akelandau A good rrent or wi I I et ~u si nk. I real I y bel i eve @l c h a r d Nl t @i e g0 t b a c IBh 0 u I d a rre n tor let ~ u sin k #cust se r v a ra s o n Pr o rro t e~ ~u think it is okayfor a rrent or to I et ~u fail show ~u how t 0 avoi d it for#ctlSlteswltwr e? ai'ml aafshar 02: IVent or needs to be farsight ed; develops a purp Ha. r d wo r kin g, res p e c t fu I , fa i r but t 0 u ~u s=ta Sei IeVl C e i ~ al5kerrnlive @BI a k e la n d alh e t er m t r ai ni ng is too oft en t hr own c ITOre t han it's wort h w/o proper i#lOtt..ESttsEg:iillOon don aMCal1 Consul tYes! R@regort bacHm:owing when to sit back and let y. e >p e r i e n c e I I ear n + pat i e n c e . AI s 0 a gr e e wi t h res p #cust se r v arrike nunes RT@Barr\8irkeA2t(]eat rrent or is one who has success s hoe s I a m we a r i n 9 & can pat i e n t I Y he I r:#aus taslEj n.J16 t t a rnrro d a l i @lsonProlTOt e sfai l ing is part of succeeding ... i woul d #cust se r v a B1II\fe e tie be r r y @lson Pr 0 ITOt e s l.iI f the fa i I u rei s t r u I yon e t hat wi I I I ear n er ser i ous con ~nSll2lSv a mv a n h a rri Ion @BI a k elan d a$a d I Y I t h ink ITOs t don't, wh i chi s fo 0 lis just scal e suppor twit h n urrber s, #!W.Stnsedvqual it Y. a in n 0 c h e @BI a k elan d alu t h ink s 0 rre are fi n a I Ire a I i 2i n 9 jus t c L doe s n' t ge t hat ~ u nee dan d wh at #a:us>tt smrev s nee d afilanaConsul iFRirg@.t eNlsserA2: lei i cat e bal ance of respect and ho rra k e s for a gr eat #m.rstl (Ser v amvan harri I t on@J<errnlive Wat d 0 ~u rretiCClLfStser v a fit char d Nlt 01 iQ3 corri ng up ina rri ntiCliSt Se;r v a Ii1. son Pr 0 ITOt e ~ I a k elan d alu a gr e e too. Th ens how u s how t 0 a v 0 ids fut ur#reust ser v a Kt t e Nl sse r @l son Pr 0 ITOt e stUb. Ape r son can fa i Ion the i r 0 wn. ~ t her e to gui de not wat tlbustc5ie:;ra\Gt er. arri lady ed RT @(Jowl edgeBi sho~:wi se rrent or is al wa'f3 wi I ling to tho set hey are rre n @)CD1b61!gi eppilcust se r v a mv a n h a rri Ito n @ls 0 n Pr 0 ITOt e sAIl> sol ute I y. So rre t h i n gs can bet a ugh t real I y need t 0 be e~[Js~rs:e:rdt. a fit c h a r d Nl t 0 I i @ n 0 c h eCut tin 9 AHT ge t s ~ uno t h i n 9 by its elf. . . u n l e 1970s ca I I cEtrellsrtr se r v a Ii1. son Pr 0 ITOt e sL\gr e e . F@ we e tie be r@:¥s 0 n Pr 0 ITOt e s U f the fa i I u rei st one t hat wi I I not cost t he I ear ner#sesti (S&S\A:onse affill akelandau #cust seroovi r onrrent is a pi ace that fi el ds a lot ( gr eat 0 r 9 wo r k s t 0 b u i I d the i r p e 0 pie LP, and i rrp r ' al5kerrnli ve RT @van harri I t @kerrnli ve Wat d 0 ~ u rretiCClLfSt ser/v

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Wat wil the corrpanyget out of the t raining .... co t o d ay s econ. a rnn oche You can hel p shape by e>a@u~t ISer v(] eet er : @tICal I Con sui Clan ~u coach t r ai t s #'custt tser ud e? affilobChieppa Yes@rrodal @l,sonProrrot e sfai l ing is part of succeedin woul d t hir#lcusd> serv atrust Serv(]eetRfr@lchardNlt o(Q3i:coning up in a ninttaust Se~v aKtrenlocker a rrent or needs to rra k e sure ~u use the tool s ~u howt 0 do things for ~ursel f, #Cost lsamGthol d, a to i s Mir k e t ing@lchardNlt Or'biJr rrent or shoul d not be wit hin ~ur c ins tea d the y s h 0 u I d be i n d e pen den t w fo c u son ad vi #cust se r v a gr e go r t b a c h @l c h a r d Nl t o It i h ink a gr eat rre n tor nee d s the dis c r ' safe t y net wh e nne e d e dan die t ~ u sin k 0 r swim wh E #cust se r v a 15ke rrn li veRT @BI a k elan d C#a 5 t 5 e roo vir 0 n rre n tis u a p I ace t hat o f n e ga t i v i t Y. A gr 8 0 r 9 wo r k s 2 b u i I d the i r p p I UP, & sel f- est eem a fit c h a r d Nl t 0 I i@BI a k elan d alu h a vet 0 a gr e e wi t h t hat! Si n kin 9 can I earning e>per#euseserv aMlrcio Sait 0 IVent ors uncover sorret hing t hat is in ~u. True rrenl offer r ewar ds ot her than seei ng ot h.(m~es~t ~ flour i a d1. son Pr 0 rro t e ~ t e Nl sse rl rre ant wi t h nos e rio usc o#m.l:sdiUSNII'C'E s . a 15ke rrn li veRT @lchardNlt @il:akelandaluhav e t 0 a gr e e wi t h t hat ! Si n kin 9 can be a val u a b I e I ear n # elY; e r ;, e n c e . a rms t r 8 So t r ue!@el \til: A good rrent or I eads by e xarrpl e not tel lin 9 ~ u wh a t ~ u s h 0 u I d do, the y I i tit ust selldv e n I a K10 wi edge B ish A:p: Th e b etBlu 5 t 5 e rne n tor s are wi lye n 0 ugh ton a v i ga t spot s, ~t never t 00 wear y t 0 car e. a 15ke rrn li veRT @Ill r c i 0 Sa ito: IVen u t1>(C esve r s 0 rre t h i n 9 t hat i sin U. rre n tor s hip doe s n 't 0 ffe r rewa r d sot her t han see in! #cust se r v alfr'el lin Wo rrent or s t he rretlldust $'er v aMlrcio Sait 0 @oisrrnrketliagree! [out side#rmJst seEY a Ml r s h a Co I lie rA rre n tor nee d s t 0 un d e r s tan dan d vvh#Id:usilrElge:r91 u ~ afitchardNlt 01 i@bisMirket irYgu must have seen rry n e x #qustlseDIIl! a fit c h a r d Nl t 0 I i Q3 : f-b w i rrp 0 r tan tis itt 0 h a v e a rre n tor fr 0 m 0 u t s o r ga n i zat ion 0 r bet t e r i n s#iaus tc s 8"p M n f. a ra s o n Pr orrot e~obchi eppcirhan k ~u. Btobst ser v a ffila r r ')8 irk e t t @I a k e I and ''aID rrp ani e s" car e abo u t res u Its. Th 0 s e s u #cust serhave leader s who look at long t er m & t r ai I a Ml r c i 0 Sa ito RT @ 0 i s rrn r k e tin g:ri'lmut 0 r s h 0 u I d not be wi t h i n ~ u r organizat ion -- inst ead t heyshoul d be independent ad vi si n 9 YID:Iust ser v aMchael ludwigAbsol ut el @!RChardNlt @3liakelandaluhave to agree wit I that! Si nki ng can be a val uabl e I Q/:s[Jsti rs~reuper i e n c al5kerrnlive RT @IllrshaCol1 i arrre n t or needs to underst and and VI ~u t i#t«ust s e r/v je s , w.o that, they rei eadi ng ~u nc ara t eNlsser RT @IllrshaCol1 i arrre n t or needs to underst and and VI ~u t i#t«ust ser v

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RT@arshacoll iJellTEnt or needs to underst and and vJ, ~u t i#t«ust ser v ami sMlr ket i ngWw, and I was goi ng to be qui et ... Her e goes: I t hi r s h 0 u I d be sec 0 n don I y t 0 ~ u r s pi r i t u a I #a.ICJISili r Nr a I se aMchael ludwigRT@lchardNlt o<mi:: f-bw irrport ant is it to have a rre: out sid e ~ u r 0 r ga n i za t ion 0 r bet t e r #icrtI ss CISlB" y; 0 rrp a n aMirshaCol1 ierTrue! ~renlockera rrent or needs to rrake sure ~u u too I s ~ u h a v e & I ear n how t 0 dot h i n gs fo r ~ u r s e I #cust se r v ara r en locker @Yel lint he peopl e that ar e Wher e t hey wan t t 0 be, n ex level t 0 stlc[Jstese<DlVn aMit t hewlibertFV @t t I eVlf}ij":@arshacoll iJellTEnt or needs to underst What rra k e s ~ u#tLis=lk se r v a ra s o n Pr o rro t esFU~t eNlsserffi"@,i=I.rshaColl i arrre n t or needs to un de r stan d an d What rrakb..l¥ LSEtri\Ck amrrod al i K3 I\bt sur e it rra t t er s - fi r st , ~u need sorreon e wi" rrent or - secondarycrit eria is s e co n d asousti se r v n z c aMit t hewlibertFV@,i=I.rshaCol1 ierrue! ~renlockera rrent or needs to rrake sur e ~u use t he tool s ~u have & I ear n how t ( ~ u r s elf, not h a r#dtlsl rv a ra s o n Pr orrot esFU ~r en locker@j'el lint he peopl e that ar e Wher e t he be, e v e r jo n e has a n e x I e v escusb ssrr wi v e for aKlovvl edgeBishAr:good rrent or leads by e sarrpl e, not byt ell ing ~u v do: They list en and en@D'ilIelaga.#Gust serv atrust Serv(]eet@mocheAQree. I'd even go be jo n d that. bel ieve ~u ( t hose Who have apt it ude + at tit ude. Pr et t y c; lOSE #cust se r v al5kerralive The rrent or shoul d not be afraid to see ~u succeed #cust s e rre v e r hi nder ~ur gr owt h. amvanhanil onRT<9B1 akelandattcust seroovironrrent is a pi ace wit hi n e ga t i v i t Y. A gr eat 0 r 9 b u i Ids the i r p e 0 pie LP, & i n sel f- est eem aMircio Sait 0 @ichardnatftJ>:1 i~nt orship is easier if separat e from rranagerrent . I favor out si der s (dorrai n#cars:taS6!:ollrpan~ atrust Ser v(] eet@.4lr shaCol I if-dir t hE#oost ser v a ra s o n Pr orrot e~t t hewli ber(j ,at t 0 see ~lMI.tt se.r v aHtchardNlt 01 i@rrodal il personal I yl ean toward rrent ors out side n don't want advi ce on wor k, I want to develop Il¥el #cust se r v atrust Serv(]eetRfr@lchardNlt o<mi:: f-bw irrport ant is it to have a rre: out sid e ~ u r 0 r ga n i zat ion 0 r bet t e r #icrtI ss CISlB" y; 0 rrp a n aMir shaCol I i erA good rrent or al I ows ~u to rrake ni st akes, and tee pul I out o#duB~rser v a Mea I I Co n sui t So rre t i rre s but dee ply i n gr a i ned co rrrru n i cat ion stye: change F@:/ust Ser v(] eet <?an ~u coach t r ai t s / at tit #cust se r v aaurbercl evel a~. lepends on goal s of having a rrent or - w/in org he d e t e r ni n e ~ uri n t ern a I pat h, 0 u t sid e 0 r 9 ni gh t be #cust se r v aKtrenlocker I have great rrent ors in different aspect s of rrv bu s i i

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let rre k now wh e n I a m sec 0 n d gu e s sin 9 wh a t I a Ire ad #cust se r v affill akelandau @Barr')8irk#:dust ser~sul t s are i rrpo r t ant, but we ne 2consi der qual it at i ve r esul t s too, sorre of whi ch wi i mredi at el y. a mo sat ki nson A rront or rra y I et ~u si nk, but wi I I ha#euat $leCD'lVkel amrrodal i @lchardNlt o l agree wit hit, but rry p o i n t is t hat it t rul ygood rrent or is a rare find -#tu5<tesetvas it C( al5kerrnli ve RT ®,ust Ser v(] eet(g§rc:har d Nlt o<mi:: f-bw i rrpt is it 2 hav rre n tor fr 0 m 0 u t sid e 'lor ga n i zat ion 0 r bet t e r ins, #cust se r v alfr'el lin Si ng it si st(g8rl aFlU"elandattcust se rfve l ds a lot of negat (] eat or 9 wor ks t 0 bui I d t hei r peopl e LP & i rrpr ove ara t eNlsser Inside or out side? lepends on t he goal s. If rrent ored be inn 0 vat i v e and ins ide doe s n 't VltAcn..tsts e lI. tv ... t tI agr ego r t bach N ce po in t - an d nice t 0 s@njmrur ct\IrBe-eJ aA3::1: lepends on goal s of havi ng a rrent or - w/#crus:J:r~eln~1 ps a ra s o n Pr o rro t esL\tiswer 2 rrv que s t io@,i=l.rFSihaCol1 iArgood rrent or allows ~u t 0 rra k e rn st akes, and t each ~u how t 0 pul I ou #cust se r v a to i s Mir k e t ingRT@lchardNlt c@>ii:sMlrket irYgu must have seen rry n e x que s t i (#0 III5 t 5 e r <V::: lO..! I pee ked :) aMchael ludwigA3: A rrent or Il'vOshoul d be from out side. Sorreone t h: and s 0 rre 0 net hat wi I I not s u gattcxu:scl:5 elknW h i n g. t a Ii1. son Pr 0 rro t e ~ i s Ml r k e t i i$ga rre 0 n ~ u 1.0 is. #d:Cils 5 e r v t a ffilo bCh i e ppa 03. Ye s IF ~ u are a I e ad era Ire ad yin ~ u r job 0r 0r #cust se r v afBhar el Orer Hel I 0 rrerrbertrewit ser V ook for war d t 0 I ear n :) 10x @usanbor9t sharing:) al5kerrnlive Peopl e are sorret irres I eeryof hel ping w/in orgs I hav #cust ser~pends on co rrp cui t ur e. a Ii1. son Pr 0 rro t e ~ c h a e I lu d wi ~)6 c t I Y a t rue and h 0 ntroLts t pm-rso n . a Ml r s h a Co lie rIVen tor s fr 0 m 0 u t sid e ~ u r 0 r ga n i zat ion rra y be bet t e fr eer wi t h advi ce & suppor twit hout afij!<CllIsitn~JO'lIr p ajnnoche #cust serAB: Benefi t s to al I, but wi t hi n hel ps ease has a dee per k n 0 wi edge I e >p e r i e n c e i nth a t gr 0 u p afi'cot t MrownserRi @/I3.rshaCol I iJegood rrent or al I ows ~u to rra k e rn st t each ~u how t 0 pul I t#otlstosEtrlvem a In i s Ml r k e tin 9 RT @a son Pr 0 rro t e s@bi s Ml r k e t i r5)garre 0 n ~ u 1.0 is. lQ_ #cust s e r-se lO..! I\bt real I y :) *lur ki ng* agai n now a n: v e WNf qwi e t :) arreet ingburnerRT@/I3.rshaCol1 iIWnt ors fromout side ~ur organizat io bet t e r, the y can be fr e e r wi t had vic e & sup p 0 r twit po sit i#Eo 5 t 5 e r v al5kerrnlive RT@/I3.rshaCol1 iIWnt ors fromout side 'f org rrnyB bet c n B fr e e r wi a d vic e & sup p 0 r t wi 0 u t atltru:s t i S1~q' po S aMlrcio Sait 0 Is it bet t er to have a "t ough" or an '~osbLSrecrging" a ra s o n Pr orrot e~ oi srrnr ket Wn §t i I I I ove ~WI~t Iselr y affill akelandau W need to st op wit h the "SElL SElL SEll.:' rra n t ra and un how cr i t #Clast serli in t he "sel ling pr ocess."

2011- 06- 29 1: 28 ara t eNlsser 2011-06-29 1:28

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I¥ ewes pea kin gab 0 u t rre n tor i n 9 0 r co a chi n g? 1st her #cust se r v ajnnoche #cust serAB: from out side provides a tot all ydiff per ope n s the rn n dan d I 0 0 k s fo r d i ff sol uti 0 n sit act i c ~ a ffil0 b Ch i e p p a IVe n tor sou t sid e ~ u r 0 r ga n i za t ion can gi v e ~ u d i ffe r per s p e c t i#alJs t 5 e r v atrust Serv(]eetMr Ole of each - Inside rrent or knows t he pol it ics out sid eon e can gi v e ~ u fr e s h per s p e c t i#mJ set rOO j e aMCal1 Consul t#cust serlvike rrent or who tell s - showsobserves wh bra ins tor ITS pro s & con s - fa iii n 9 i s I ear n i n gop P t n art680PR RT@/I3.rshaCol1 iIWnt ors fromout side ~ur org rraybe t the y can be fr e e r wi a d vic e & sup p 0 r t wi 0 uta ffe c tin #cust se r v aHtchardNlt 01 i@/l3.rcio Saitlot hink t hat depends on t he person bei Fe r rre ... tough i S#bBstt s:err.v a 15k e rra li veRT @/I3.rci 0 Sa i t Is: i t bet t e r t 0 h a v e a "t 0 u gh " 0 ran rrent or#~ust ser/vdepends on t he person. sorre do it ajnnoche RT @/I3.rshaCol I iArgood rrent or al I ows ~u to rrake rn s and tea c h }O u how top u I I #m..t.S:t sB r tv hem a6blost Wit er55d5IT@.rrbercl evel affi:@bisMlrket irl\trrent ors al wa'f3 kee~ rre u nco rrto r tab Ie, gr 0 wi n 9 & s t ret chi n g. I{J 0 w wh at honest feedWaust serv alfr'ell in Eflcouraging & Tough.: Insepar@1Dt<eicRTSait is:it bet t er h a v e a "t 0 u gh " 0 ran "e nco u r a t1iOlJ~'t Be n 11 0 r ? a gr e go r t b a c h FU n n i n 9 low 0 n po we r. I rn gh t nee d 2 be co rre abe t t e o f ny tea m rre rrb e r s 'b 0 r rowe d' ny po vvt#c U 5 tJ ~ ryv :) a ffill a k elan d a u I see nod i ffe r e n ~ 1: Em£ sse r A\r ewes pea kin gab 0 u t rrent or i ng or coachi ng? Is t Mawst seG:lhtff ? ajnnoche RT@o,#t k i n s on rro n t or rrayl et }OU sink, but will ha handy#cust serv art680PR RT @/I3.rshaCol I ierrue! ~r enlockera rrent or needs to rrake sur e ~u use t he tool s }OU have & I ear n how t ( ~ u r s elf, not h a r#dtlsl rv a ra s o n Pr orrot eslU3.m goi ng wi t h bot h as long a@4Dosiid> iSiEB.t l8IT"it bet t e r t 0 h a v e a "t 0 u gh " 0 ran "e n #tows ta §ierr gr rre n t I amrrodal i @/I3.rcio Saitiodon't think it's binaryi woul d want t hey know when to be t ough or#eurs.:toseB.~i ng alDisMlrket ingThis is a t errific c:jQusttserri~ht aErergio sosa RT@ACall ConsuIYe:s! F{@Jregort bacHm:owing when to sit back and I et ~u e oe r i ence I I ear n + pat i ence. AI s respect and geneltmlsittS}erv a jn n 0 c h e RT ~u s t Se r v (] e e t M3r. : 01 e 0 f e a c h - In sid e rre n tor kn( pol i tic san d cui t u r e; 0 u t sid eon e can gi v e ~ u fr e s o b j e ct i #ci:d:I~ se r v atrust Serv(]eetf-et I 0 and wel@mm ingburr(ia:ot t Mrownsend @?har el Ore@1ost Wi t er Sflcfust ser v aHtchardNlt 01 i@B1 akelanda'b'ul d agree rrent oring is "rrore I ike pers coachi ng r at her than t ea#nlCS)l:aserrvg? al5kerrali ve RT @;?i sMlr ket i nT~i sis a t er r i fi c c#cB.Ist lsen'wght) ,AQreed!

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RT @/I3.rshaCol I ierrue! ~r enlockera rrent or needs to rra k e sur e ~u use t he tool s ~u have & I ear n how t ( ~ u r s elf, not h a r#d tlsl rv @4lrci 0 Sai tdCEpends on ~ur own per sonal it 1, sorre pe ara r en locker not d e a I we I I wi t 0 u gh rre n tor 0 the r s ge t I a 2Ywi 0 u t #cust se r v RT @bi slVar ket i nT~i sis a t er r i fi c c#cBJst lsenwght agr egor t bach RT ~u s t Se r v (] e e t ItErI:loa n d we @lI!>«!r"E i n gb urn e r afBhar el Orer @'cot t Mrownse@1arel Ore@R1ost Wi t er ~st serv a ra s o n Pr orrot esllkn ow. 6ter ~n e is spo@bo$llVarRl[et i nT~i sis a t er r i fi c c hat t 0 r#~t 5e r v aMlrcio Sait 0 RT@rrodal i:i woul d want bot h! the keyis if t h e y k n tough or e n co ueaqsn cse rlv acr ee wi thai I arrichael duvalFU~t eNlsserRr@4lrshaColl i arrre n t or needs to un de r stan d an d what rrnkb..l¥ LSEtri\Ck alfr'ell in @4lrcio Saitlot hink the rrent or shoul d be encouragin rrent ee shoul d be#daBdJgt;ler v affill akelandau @lchardNlt Qllist I ike in AA-::lI have to let peopl ere bot tom be fo r e ~ u h e I p the m Th e y h a vet 0 wa n t t 0 #cust se r v aMlr shaCol I i erAt tit ud e, -apt it ud e::per fect corrbo@ost $IDC'eWseM er bel i eve ~u can gui de t hose who have ap#ciLtsttcSer-wat afitchardNlt 01 ii'.e)4: Ore s t ion co m rsqusa.ae r v a ra s o n Pr o rro t esWryirrport an@jcWflirdNlt c@Bil:akelanda'b'ul d agree rrent oring is "rrore I ike personal coaching rat her #cust se r v a i'ml a a fs h a r K3 - H n d a rre n tor t hat can pro v ide ~ u ins i gh t r e 9' and IQ In rro s t cas e s, car e e r gr 0 wt h #iQu t i Be t 'e d by I atrust Ser v(] eetCJJod even i@g?80PR @ Si I vittdust ser v aMlr shaCol I i er~ust Ser v(] e e tvav i ntg::ust ser v a ra s o n Pr orrot esFU @l char d Nlt of1...Ei>4: Oie s t ion coniNl<g..lSllJser v atrust Ser v(] eetRfr@l char d Nlt of1...Ei>4: Oie s t ion coniNl<g..lSllJser v a fit c h a r d Nl t 0 I i @B I a k elan d alu t h ink its i rrp 0 s sib let 0 h a v e a rre n tor rei at ion s hip i f e i the r#cUs t uSieli ht lin g. aMchael ludwigRT@/I3.rshaCol1 iAtrt it ud e r a pt it ude::perfect corrbo for Mr @ u s t s e r v gr e etle e [ eve ~ u can gu ide tho s e wh 0 h a v e + at t i t#od5&t. ser v aflBr'>6nt RT@/I3.rshaCol1 ierrue! ~renlockera rrent or needs to rra k e sur e ~u use t he tool s ~u have & I ear n how t ( ~ u r s elf, not h a r#d tlsl rv alfr'el lin lDubl e wave at ~u bc@/lt1r.sl9rn.Col I i@)ust Ser v(] eet er wa vi n gcust se r v affill akelandau @lchardNlt cQcbd quest i o n-c- l don't think t eamcoacl sa rre as rre n tor i n g. Yo u nee d bot h. 1 t 0 1 rre n tor in! #cust se r v amrrodal RT@lchardNlt @il:akelandalut hink it s irrpossibl e to rre n tor I pro t e ge rei at ion s hip i f#e us th 5 e r ivs u n wi I I i I AcmD agregort bach St ep one. list @l aFlU"elanda@jchardNlt Qllist I ike in AA- ~ h a vet 0 let p e 0 pie rea c h roc k bot tom be fo re'

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#cust se r v aMHcio Sait 0 @\?II l n I ike "inseparabl e" [t ough vtreustnseuvaging] aMlrshaCol1 ier@3,sonProrrot esOSJad ~u are enfal..t)Stq~erv affill akelandau agreed. @ichardNlt c@Bil:akelandalut hink it s irrpossibl have a rrent or I pr ot ege rei at i onshi p#cfust tse e v is I a tnr e v o r acednl6T@(1ovvl edgeBisho~:good rrent or leads by e e rrpl e, no tel ling ~u what ~u shoul d do: They list en and enc @;?vel \ill #cust ser v a fit c h a r d Nl t 0 I i Q1.: We r e can ~ u fi n d a rre n tor, i f not i n ~ u r 0 VIII1 c ( #cust se r v afNJll ivision Ef:Iit h Wart on said "Wen one t each(#&~slllSlerlvearn." al5kerrnlive RTWchardNlt 0(Q:li:: Were can ~u find a rrent or, if not o wn co rrp a n jecust ser v art680PR @lust Ser va eet~CDd t 0 see ~u, ~ySer v a ¢M i son R3. p pin 9 RT @.t e Nl sse r To be a gr eat rre n tor, k now ~ u r "rre n t rruch push or too rruch hands off can bc#l:iDJs.tt/serfV ppl . al5kerrnli ve RT@lchardNlt 0(Q:li:: Were can ~u find a rrent or, if not o wn co rrp a n jecust ser/v l\et wor ki ng event s. Thr ough ot h aMlrcio Sait 0 RT@ull ivisiEf:llht h Wart on said "Wen one teaches, t #cust s e rlv qr eat aMchael ludwigRT@lchardNlt 0(Q:li:: Were can ~u find a rrent or, if not o wn co rrp a n jecust ser v a gr e go r t b a c h IVbnit 0 r SIVIfo r tho ugh tie ad e r s , net wo r kin 9 gr 0 ups. <W c h a r d Nl t 0(Q:li:: We r e can ~ u fi n d a rre n tor, i f not corrpanf,#cust serv a sus a n bor st @J< e rrnli ve <W c h a r d Nl t cOl i Twi t t e r, 0 f tmust s~ r v al5kerrnli ve RT @/I3.rci 0 Sai t l6T:@ul I i vi siEf:llht h War t on sai d "Wen or teaches, two #ausrtnse'rlvgr eat tel I ny rrot her. affill akelandau ~egOt bacl1 ot all y. That's what #cust se r v aMlrshaCol ierYou can find t he best rrent ors at incfil£S1st,ervYent s alf(el lin 01 e wi 0 the 0 the r i s e i the r j e r k y c@/lll7lciby Staiisth RT Y1: @\?I I i ill like "i nsepar abl e" [t ough vtreustnseuvagi ng] a mn o che #cust serM: ever ~er e, ~u just have t 0 look. rer e st ar t ! al5kerrnli ve RT @usanbor@errnlive@lchardNlt cOli Twit t er, of cour s(#cust ser/v: - ) *fi st purrps* I love it! a Mea I I Co n sui t,AQr e e R@ n 0 c h e RT@lu s t Se r v a e e t A8r.: Ins ide rre n tor k n 0'NS pol i tic s n & cui t u r e; 0 u t sid e 1 fr e s h per s p e c t #cust se r v aMlrshaCol1 ierRT@/I3.rcio Sait l6T:@ull l v l s lfd nt h Wart on said "Wen or teaches, two #ausrtnse'rlvgr eat anike nunes RT@lchardNlt 0(Q:li:: Were can ~u find a rrent or, if not OVlll1 co rrp a n jecust ser v amrrod al i A4 Cp e n t hat net work - twit t er?1 inkedin?irrport a the ide a t hat s 0 rre 0 n e u n e >p e c ted rn gh t be a gr eat #cust se r v ara r en locker sorret i rres a rrent or rei at i onshi p evol ves out of r e comrunicat ion. peopl e bynat ure I i~usbsleErlvp ot he i .urrpi ng in I at .CWlSt ae r v alDvi d !\t068

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01 iCert ainl ypeopl e can't bel ieve t he act ual rrent ori Twit t er t hoL.tgh.Jsts'erwst t he finding? atrust Serv(]eetf-et I 0 and wel@<Dlsanbor@Eu11 ivis#oost serv aMlrcio Sait 0 M: In large o r qa n i zat ion, tal k to HR In s rra l l er, p t a I k tot hem Th ere i s a I#'6CBJJI)t It vt e r ... sa a snft warenarrnsNiare infographic@.nBTr"ew432545Jhe Best Brands in Tern Cu s t 0 rre r Se r I'¥ti dep: II bit. 1#y;IjJs:t &'wK#.G c r m #i n fo gr a phi c E a to i s Mir k e t ing#cust ser~ It hink ~ur rrent or shoul d corre from real be a I eader wit hin ~ur communit y'indust r y jo u want #cust se r v a tn ve l '#J M Easyt 0 find rrent ors wit h Social ~dia, join a grl seek out t hose ~u#e.ICJIs1iae r v amvanhanil onThe best pi ace t#cuitlsemBnt or is byrreet ing and sh vvh a t ~ u k now. It' sat wo - wa y s t r e e t . al5kerrnlive RT@rrodal iM Cp e n t hat net work - t wt t r?1 i n k e d i n ' ope n 'f ni n d 2 the ide a t hat s u m1 u n e >p e c ted ni gh t #cust se r v a¢N>kTeaniDc @BI akelandaludon't think it's real ist ic to e xie ct great. Set t he bar for individual st retll~Stsser1Du'l atrust Serv(]eetElmrt Ef:Iit I'@iITI ivisia:ti:t h Wart on said "Wen one t e t wo I e a#aus't 5 e r v al5kerrnlive RT@vanhanil t crime best pi ace W<ws~ns:ement or is by rre e tin 9 and s h a r i n 9 vvh a t ~ u k now. It' sat wo - wa y s t affilobChieppa FOcusing on a rrnnagers fat al fl aws are key. Theyrrnyn it worb.ist serv alnrilVbreno Traffic in lA?#shocked :O@.ttlHft but h#e.lU1St se@t rra r s hac 0 I lise r n t r a ffi c, she' I I be 0 n s 0 0 n @ I pro ni s e r oja t kinson amrrodal i @lchardNlt (!tlan't get rrent ored on twit t er, but ~I a net working event eit her right? i#custase[lv co n n : a ta w s Po r e t z RT@rrodal iM Cp e n t hat net work - twit t er?1 inkedi open ~ur ni nd tot he idea that sorreone un e xie ct e' gr eat rre r#tclCJ)stse r v atnr evor acednl6T @,t eNlsserAr e we speaki ng about rrent or i ng or co. t her e a (#cUs1 ser v afnedrrccl irrnns@B1 akeland<@ichardNlt OIei"yt rue - Teamcoaching & 1:· rre n tor i n 9 co rrp I i rre n t ettcusb lseJev . a In vel '#J RT @)uI I i vis i a:ti:t h Wa r ton sa i d "We non e tea c he s, t #cust se r v a Kt r e n lo c k e r @l c h a r d Nl toll it h ink the fi n din 9 hap pen son twit t er wo r k con tin u e sin va rio us 0 #dusrt Sled" u ITS a EIlI I e gi a n c e t VIfE.€'.e E t 0 rre r lo ~ I t Y i s rro rev a I u a b let han eve r , " CiI. the r fo I I 0 wi n gT , t p: / / bit . I )#c*",l$e rv ajnnoche RT@rrodal iM Cp e n t hat net work - twit t er?1 inkedi open ~ur ni nd tot he idea that sorreone un e xie ct e' gr eat rre r#tclCJ)stse r v aMCal1 Consul tTrue unwill ing or u@i,bharElfN3.t @il:akelandalu i rrpossi bl e to have a rrent or /pr ot ege rei at i onshi p #cust se r v atrust Serv(]eet@;rrilVbrendlke garrbl ing in Casat@antcbu:t)hrrnn

aHtchardNlt

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@"ar shacol I #emst ser v al5kerrnlive It hink we all carrya variant def of the term rrent rreet t he right person, L.#qusttselrrvowit. a inn 0 c h e RT @b vel \ill: A4 Ea s Y t 0 fi n d rre n tor s wi t h So cia I ~ d i a group/chat II ist and seek out t#lG:Glls~~llvadnire. aHtchardNlt 01 i@.renlockerWere el se out side of Twit t er?There have eve n bet t e r) p I ace s t 0 #i usft Be n 11 0 r s. a ta w s Po r e t z it incubat e@:rl6T"nlocker@lchardNlt 011it hink the findi happens on twit t er -work cont inues in various ot h #cust se r v aMlrshaCol1 ierWchardNlt ~ht oring (not inspiring) takes rrore tI c h a r act :lice t s e r v iss a rno hn l shea RT@BobChieppaa wise rrent or is al wa'f3 will ing to lee t heyare rrent#at[Jslbg;erv a Ii1. son Pr 0 rro t e g;yta r s hac 0 I I ire a n k ~ u , IVa r *<tuIs t s e r v aln5il vial A good rrent or all ows ~u to rra k e nist akes, and tee pul I out o#duB~rse@ftlr shaCol I i er a ra s o n Pr o rro t esFU@/I3.rshaCol1 i@i"chardNlt ~ht oring (not inspiring) rror ethan 140 char#aosteser v al5kerrnlive RT@/I3.rshaCol1 i@i"chardNlt ~ht oring (not inspiring) rror ethan 140 char#aosteser/~s! and rrt gin per son as a in n 0 c h e 51 i Pper y s lop e , nee d t 0 E@t.altJ@tile IDlfHfF.Ou sin g 0 n a c rra n a ge r s fa t a I fl a ws are key. Th e y rra y not I ike it, t #cust se r v a to r i Mir e n o lQ_RT @lust Serv(]eetn@>rilVbreno like garrbl ing in Cas a bl an c@tJt t but h r@rm.r s h aco I Itilm.rst se r v alf(el lin I've had rrent ors who don't knowt heyare rrent o r i n ; #cust se r v al4.skTeaniDc A rre n tor doe s n' t h a vet 0 be i n ~ uri n d u s try. Ie fi n E a rre n tor and *05 tis e.r v a fBh are I Ore r We nth est u den tis rea d 1, the t e c@]{errrncii.rvrei:vles :) once u rreet t he right p e r s o n scusjt tssrr vk n o w it. agr egor t bach @l char d Nlt ~r en lockerlocal busi ness leader s that ~u ar e a good pi ace#tustsSEBlnt . aMlrcio Sait 0 RT@WII irOle w/o the ot her is eit her j erkyor wish vs. encoura~~t serv a 15ke rrn li veRT @Yellint'v e had rre n tor s wh 0 don't k now the y are rre. Possib#miSt se r/v je s l unedit ed! best kind in a we amrrodal i Thanktlcust ser-vfi r st t i rrer, found a lot of gr eat p: a M c h a e I lu d wi gA4: I fi n d t hat be s t rre n tor sin c hat s I ike the s e . look at or bs & peopl e t hat have t hMcBsmsegmal of ~ aHt char d Nlt 01 i@Yel I i nThat 's a gr eat quest ion. I hesi t at e t 0 cal t heydon't know it. PerhapttcUlstlsoorTllldel s. atrust Ser v(] eetCJJod even i@Jedrrccl i rrn@; r evor ace@$EllTeaniDc #cust se r v a tn ve l \ill There are sorre great groups on#tilJ19(es:lEinvfor aKtrenlocker @lchardNlt mlon e s t I y a n jo n e I consider a rrent or I rre the nco n tin u e d wi t h con ve r sat ion sin (#t lts:tr sen it i n a ra s o n Pr o rro t egylchardNlt cUl~e a great forum, conference, or even #cust se r v

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RT @rrodal iThankftcust ser-vfi r st t i rrer, found a lot 0 people here! / welcorre! a ffil0 b Ch i e p paR gh t @oS k Te a niD c : A rre n tor doe s nth a vet 0 be i n }Ou r Ie fi n e wh at }Ou nee din a rre n t 0 r#ClIIS tl ge:ralk it. af!Lff_g RT @/I3.rshaCol I i arrre n t or needs to under st and and VI }Ou t i#t«ust ser v affill akelandau @,skTeaniDc (] eat ness is not about consi der i ng what It's about considering whcjteustpmrsibl e. ajnnoche RT @Si I vi ~ good rrent or al lows }Ou to rra k e ni st a k e s }Ou how top u I lou 1#eDStt Se::@lbr s h a Co I lie r a rna r k)6 nth 0 s RT ~ t e Nl sse r@lso n Pr 0 rro t e stUb. Ape r son can fa i Ion own. ~ n tor i s the ret 0 gu ide not #CIIIe;1tcsIe rav dis a s t e a In i s Ml r k e tin 9 10n 't let 0 the r s - - pro fe s s 0 r s, etc - - i n fl u e n c e wh I t 0 I ear n fr 0 m Yo u k now wh 0 the ,oos:i. s~ vo r it. aMircio Sait 0 That is call ed "PI at onic ~'jEe1 bi"rtI'm~ I9rn.d rrent ors wi don't k now the y are rre n tor i n ,aus.t §es; Sfi b Ie? a Qf e qo r t b a c h @B 0 b Ch i e p p c(]) 0 d eve n i n 9 Bob - n ice t #E us~ ES E¥D II'! a KI 0 wi edge B ish A pre n tor can t ran s fo r m }Ou r wo r k fr 0 m "I i v e and ea I ear r#tust ser v a 15ke rrn li veRT @;?isMlrket i reg:, n tie tot her s - - pro fe s s 0 r s, etc U val u e & wn t 2 I ear n fr 0 m U k now wh o#dajSEtysle r @ 4 aMit t hewlibert@lsonProrrot esUhanks rra n , just rroving in and out convos ... 1 urking I ike #eustfsetvl 01 amvanhani I t on~r enlockerTot al 1'1 I rret @ll1«Brnisl!KlEeocbr1Tvvit t er and did n 't rre e tin per son fo r 3 'J€ a r s , but I con sid e r h i #eust se r v aHtchardNlt 01 i@obchieppa think a rrent or transcends indust ry. If #eust ser,vt hen the principl es aren't tied to anyi a mn o che Ve r y rruch so, sorret irres those arE@b'etfei iBlEl:'s\te IffIad rre n tor s wh 0 don't k now the y are rre n t o#d~ 1ge.r \Po s ~ a 15ke rrn li veRT @(1 0 wi edge B ish 0 ~: rre n tor can t ran s fo r m }Ou r wo r k f an d I ear n" to" wat ch#aosit lseB'v ~ooo! I love it! atrust Serv(]eetf-et I 0 and wel@artml sh~(aJst serv aKtrenlocker was going to ask the sarre quest ior@'eltIHimt'ke~$lcRT rre n tor s wh 0 don t k now the y r rre n tor #ctg; tns.e rP0 s sib I #eust se r v a d1. son Pr 0 rro t e sRI @(1 0 wi edge B ish 0 ~: rre n tor can t ran s fo r m }Ou r wo r k f and I earn" to "wat ch#aosit Iseavn". a tn ve l '#J I find t hat great rrent ors gravit at e toward those can't hel p pi ay n 9 t Weustese:tHH ! aMircio Sait 0 RT@nowi edgebish~rrent or can t r a n s to r rn jo ur work fr and I earn" to "wat ch#aosit Iseavn". a nj a y i e b s @r e go r t bad hbeli eve tho ugh tie a d e r s tel }Ou 'wh at ( a k a e)€ cut ion) i soft e nco rrjla 0 ~ts ~e e hlfi c a ta w s Po r e t z @/I3.t t hewlibert ~at s up bro ... #cItIlttaslklSv aKlowi edgeBish~fEat ness is not about considering what's real ist co n sid e r i n 9 wh at's p@S1s illkleEl!an d c#aust se r v a to i s Mir k e t ingPI ease don't I et professors infl t.#EIWS~~Il.V PI ease. al5kerrnlive rrent ors for rre have oft en corre nywayfromrre just b, doing nywork ... not being hungry#oos13.1seroot ion.

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a@ egO t bacl}ou t 00 (] ~u~t ser v RT@bvel \ill: I find t hat great rrent ors gravit at e to need, they al rrost can't hel p pi #9LRg seJevt eacher ! afnedrrccl irrnnsWchardNlt dlsiee }Our point (rol e rrodel vs rrent or) rro del t hat i s the ret 0 tea c h/ co a c h 0 n are gu I art #cust se r v aMlrcio Sait 0 That is call ed "PI at onic ~et 10irrit'q?:J'e FRirad rrent ors wh 0 don' t k now the y are rre n tor i n tkClllS t S 11 i b Ie? aaurbercl evel arlRa3@(1owl edgeBishofi:eat ness is not about considerir real i st i c: It s about consi der i n@Bv!!haltE5l..ap«llSEJl e. b #cust se r v a IDv i d I\,t 068 Pr 0 s p e c t i v e rre n tor sarro n 9 fo r rre r b 0 sse s , i n d u s try ~ associat ions, t raining event s/school#cuns:ttsmnking I a ra s o n Pr orrot e~wi sPor et 8 eat t 0 see }Ou#clfslti ser v a fit c h a r d Nl t 0 I i RT @b i s IVa r k e t i~: e a sed 0 n 't let pro fe s s 0 r sin fl u e n c PI e a s ecust ser Vlir t hy of a RT! affilobChi eppa (])od eveni ng (]~egO t bacns o c eveni ng Bob - ni ce to }Ou! #cust se r v a fi'.u s t Se r v (] e e t Rf r@(10 wi edge B ish 0 ~: rre n tor can t ran s fo r m }Ou r wo r k and I earn" to "wa.t ch#sosit Iseavn". a Mea I I Co n sui t I' I I sa yl ;@.lI. rAfh a Co I I i@! c h a r d Nl t ~ h tor i n 9 (n 0 t inspiring) takes rrore than #4llJs::thaeavt ers a aurb e r c I eve I a tVa r y po s sib I e :@j'Effi lin tv e had rre n tor s wh 0 don t k now ar e rrent or i ng rre. FixR.EBtblsetluust serv aifr \bar efoot RT @,skTeaniDc: A rrent or doesn't have to be in }Our Ie fi n e wh at }Ou nee din a rre n t 0 r#ClIIS tl ge:ralk it. a jn n 0 c h e RT @ACa I I Co n sui r I: I s a yl @.1! r Bni a Co I I i@! c h a r d Nl t 0 I i IVe n tor i n 9 (n 0 tin s pi r i n g) t a k e s rro r e #dus1 S,., \A: h a r a fi'.u s t Se r v (] e e t He r t h E@Al t the wli be r#t us t 5 e r v a gr e go r t b a c h Fa i r. F@Xj a y i e b@jr e go r t bad hbeli eve tho u gh tie ad e r s what and why, how (aka e e cut ion) is oft en corrpany sl #cust se r v afitchardNlt 01 iQ.lest ion 5 coning up in #custllSteev a¢N>kTeaniDc @BI akelandaludon' t agree that e v e r jo n e can be "grec bel i eve ever }One can be t hQl:icrustbESEtr sel f. v al5kerrnlive Twit t er is a wonderful cat at js t , t hat leads to FB #cust se r v aKtrenlocker a perfect e xarrpl e of rrent or foL@1ir($rtnaccNU tleaa v e onl y seen her in per son 3 x but al wa.'f3 wi I ling toad #cust se r v afnedrrccl irrnns@lchardNlt ct€phrase: It hink it is possibl e for a IrE rei at i onshi p t 0 evol ve nat Nla:uBtl~\R/\D i nt ent a Ml t the wli be r t ~ t rru C h le wi s , bus i e r t han abe E@e VIIIy~ I6lf z @4lt t hewli ber t ~at s up br 0 ... #cItIlttaslklSv a ta w s Po r e t z I ikewise .. @:uRfnProrrot es@EwisPoret 8eat to see }Ou, lewis.#cust serv a Ifr'e I lin I\1t dog i s rre n tor i n 9 rre r i gh t now i n how t 0 let her in 20 t i rres, when I am try ng #cGllsll \SeEr:MJ)L..KFiP¥boss a Ml t the wli b e r t rj> w' sit go i n g'@lHSt Se r v (] e e t I-di r t h @/let the wli b e r t y #cust se r v

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cannot think of a business or comrunit yl eader wh dovvn an i nvi t e t 0 I unch by ~ung pr 0 who want s to I #cust se r v a ra s o n Pr orrot eg§tat t hevvl i bEfuuryd s like a wi n n tlcustOS8"EV ani ay i ebs @bisMirket i nqr i o us tot hat one r#el:.l~tcselS~ors aMCal1 Consul t Th at' s the be s t @Nelldl ! i rRr v e had rre n tor s wh 0 don' t the y are rre n tor i n 9 rre. #fJc s t iSEIrei? a Qz\\Tet r 0 RT @'"r\bar efootRf@SkTeaniOc: A rrent or doesn't have t ~ uri n d u s try. Ie fi n e wh a t ~ u nee din a rre n tor and #cust se r v atrust Serv(]eetf-et I 0 and wel~1\,t068 #cust serv a ra s o n Pr o rro t esRI<WchardNlt o<llJiest ion 5 coning up in tlcUliitnseral aHtchardNlt 01 i@"edrrccl irranlswoul d agree wit h that. 6/01 ving rei a c e r t a i n I y res u I tin a rre n t#ccustr se laY ion s hip affilobChieppa I agree wit h@ji>ohardNlt #MList serv afNJll ivision IVent ors inspire. Since inspirat ion has an e xii r a t i cont i nuousl y i nspi r e. Coach v IVent or? 1 & sarre whe #cust se r v alDvel ')ill RT@"edrrccl irrar@ichardNlt ct€phrase: It hink it is po for arrent oring rei at ionship to evol vtlcuSltls.el'aV I y' affill akelandau @SkTeaniOc Wo defi nes what t hei r "btlsdlstsse.rf'v is? ~u? aHtchardNlt 01 iQ5: f-bw do ~u approach sorreone ~u woul d I ike to rre #cust se1 v ara r en locker @Ye I I i nl can rei ate but i n ny cas e i tis ny kid s bel needing drinks and st uff, t r y n q tttxagl&ttserilem to bee agregort bach ~wife?;) j IK9BFRTakelanda@\skTeaniOc Wo defines what t hei r "best geus't se.'r'¥'ullcust serv al5kerrali ve I I ike rre n tor s t hat are s i len t d e a d I Y t h rea t s. WI t he room, peopl etmast smn-v a M c h a e I lu d wi gRT @b vel ')ill: I fi n d t hat gr eat rre n tor s gr a v ita t e t 0 need, they al rrost can't hel p pi #9LRg seJevt eacher ! a Ii1. son Pr 0 rro t e sRI @l c h a r d Nl t o<ll5i:: f-b w d 0 ~ u a p pro a c h so rre 0 n e ~ u wo like t 0 rren t o#c~tt sri.cust ser v a Ml t the wli be r t @l son Pr 0 rro t e said> fa r s 0 go 0 d . . . wo r kin 9 0 n s 0 rre est i n #cust se r v aMlrshaCol1 ierAt t pc lA screening of #t wit t#8.I!I'S&tnSEB"(\@ 1\e>4:Space Cowor ki ng los Angel es wi 5 ot her s) ht t p: I I 4S9. com' !TQ61DN al5kerralive RT@asonProrrot es8T@lchardNlt o<ll5i:: f-bwdo ~u appr oach sorreon e ~u woul d like t dlousrttsei ~u in #cust se r v ai'ml aafshar The word B£CurEis in B£Curive. The best rrent ors rol sl eeves and get in t he garre. Be #ClfDSta~rr \Coach. aMchael ludwigRT @lchardNlt o<ll5i:: f-bw do ~u approach sorreone ~u wo like t 0 rren t o#c~tt sri v a rre e tin gb urn e rAT @/I3.rs h a Co I I i Air : t ~ lA s c r e e n i n 9 0 f #t wi t t a rre n t #cust ser(\@I\e>4: Space Cowor ki ng los Angel es wi 5 ot her ht t p: I I 4S9. com' !TQ61DN a mn o che #cust serAf5: just ask and be upfront, real I yhel ps t

a to i s Mir k e t ingl

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co rrrru n i ca t e atrust Serv(]eetRfr@lchardNlt o<lJ5i::f-bw do ~u approach sorreone }Ou wo like t 0 rren t o#c~tt sri v al5kerrnlive Q5 #cust ser:v The two I've had, u just know. Ole, Ia the y k new, the 0 the r, I a I wa 'f3 we n t 1#CCllI 5 t hSlEJlII wh e n I alDvel \til PO It's all about t he rei at ionship. I woul d never: wh 0 mid i d n 't h a v ear e I at ion s hip (b i zf pew $1:0 S wi t a ra s o n Pr o rro t esFU @nochE#cust serAD: just ask and be upfront , real I ope n up and co rrrru rrM<Il.EB:t ESer v amvanhanil t onlf I'ml ooking for sorreone to be rry rre n t or It ryt 0 con v e r sat ion s wi t h the m f-b p e fu I I Y pro v ide val u ear #cust se r v ara t eNlsser RT@'al aafsharThe word B£CurEis in B£Curive. The best rrent or s r 01 I up t hei r sl eeves and get in t he garre #cust se r v a rnn oche .us t ask n i ce@tcRfar d Nlt o<lJ5i::f-bw d 0 ~u appr oach so rre 0 n e ~ u wo u I d I ike t 0 rrilcllIsell rsE¥i"lY i n alDisMlrket ingRT@j ay ieb@bisMlrket i nqr i o us tot hat one re:profE #cust s e r-se FOr rro s t par t acadeni c wor d t 0 i nsul at e art680PR RT~t eNlsserRr@lal aafsharThe word B£CurEis in B£Curi v e . Th e be s t rre n tor s r 0 I I u P the irs lee v esc ga rre . B e a p I a ~ r I/Ie BStJ .5 e r v al5kerrnlive RT@vanhanil t dfnl:m looking 4 sum1 2 B rry rre n t or It r h a v e con v e r sat ion s wi the m f-b p e fu I I Y pro v ide val u e #cust se r v aHtchardNlt 01 i@nochet-la.ve ~u asked a n jo n e in t he past? V!is it di #cust se r v a¢N>kTeaniDc PO: \Nt h goal s and a pi an. Then an ask. IVbst peopl e and go 0 u t 0 f the i r w.#!C IIIsell S1e~'P. ajnnoche #cust serAD: .us t asking up front can real I yrrean a ~ u are ask i n g. . . aiievRlodes RT@(1ovvl edgeBishofi:eat ness is not about considerir real ist ic: It's about considerin@BVvta::Kte'l2&npa$lsibl e. #cust se r v affill akelandau Part icipat e. Ask quest ions. Show up. Shadow them F W c h a r d Nl t o<lJ5i::f-b w d 0 }Ou a p pro a c h so rre 0 net 0 rre n t #cust se1 v aaurbercl evel arA\B. Be st raight forward, ask, have sorre obj ect ives rea d y t 0 s h a r e#dajSEtnse r v aiievRlodes RT@(1ovvl edgeBisho~:rrent or can t r a n s fo r rn jo ur work and I earn" to "wat ch#sosit Iseavn". a ra s o n Pr ormt e~van hani I t wIKle t hat val ue for val li#eus1sISe<rEY3s. al5kerrnli ve To rre, it's har d t 0 gauge peopl e on SIVIsi t es. I can bet t e r i n per son. I d 0 pre t tIC lf~O set r wi t hat . a 1to u (]) IVe d i a RT @b vel y.u: I fi n d t hat gr eat rre n tor s gr a vi tat et0 need, they al rro s t can't hel p pi #9LRg seJevt eacher ! aKlovvl edgeBish@JjchardNlt ~i I woul d gauge t heir will ingness byshc appl i caW#cl!!St s e rar t i cl es t 0 see if t hey spar k dialog aKtrenlocker PO-depends where }Ou found t hem, but woul d sayal we list en fi r st , t hen engage #ousbrsel!lVsat ion

G!l.~"

2011- 06- 29 1: 43 al5kerrnli

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RT @BI a k e la n d a Pa r t i ci pat e. Ask quest ions. Show up. the m I@l c h a r d Nl t o<ll5i:: f-b w d 0 U a p pro a c h s u m1 2 rre n t i n#cust se1 v alf(el lin Wa t 's the d i ffe r e n c e b t wn a rre n t troll s:t ns:e rav b 0 s s ? affill akelandau @oS k Te a niD cit hi n k ~ u nee d t 0 ide n t i fy the 0 v era I t he team, and under st and t he "weakness" and pr ov #cust se r v amvanhanil t on@lsonPromot esThs! It's unfair to e xie ct a pot ent ia gi ve and g~8 5 t 5 e r v aMit t hewlibert1~ Indust ries wit h the Wrst #Cul$tttoJ!Ekl3erID'cbtEllM&'12 #Cust Seriheyforgot const ruct ion indust ry. a1tou(])lVed i a @bvel ')ill :) that is a r ea#clSstaseErlrwmt I can fi t t 0 I morrent s I have wi t nessed and or been a par t of:)! afnedrrccl irrnnsA5: Asking for sorre quick advice, an answer to a que: wa y t 0 b rea k - the - ice & see i f t h tic I!!S ti ss e3'"V\e n a fi t . ajnnoche lit tie nervous up front, but beir@m;pandcN1t::1$)lvial ue @ nochet-la.ve ~u asked a n jo n e in t he past? V!is it di #cust se r v al5kerrnlive I'm a I it tie I eeryof sorreone who al wa'f3 want s infor s h are sin fo r ~ iii en 5 e r v atrust Serv(]eetTeanks for coning W~usIbESeraha@€vR1odes affilobChieppa GO. Sorret irres it evol ves wit hout approaching the s i n t 0 rre n tor i n 9 fr 0 mac 0 #cwsts ri 'f) n . aIDvidl\,t068 Absol ut el @.f3edrrccl irrnr@ichardNlt cf€phrase: it is po s sib I e fo r a rre n tor i n 9 rei at ion s hip toe v0I ve nc #cust se r v ajnnoche RT@BI akelandaffart icipat e. Ask quest ions. Show up. the m I@l c h a r d Nl t o<ll5i:: f-b w d 0 ~ u a p pro a c h so rre 0 net rre n tor ~ t#ciust se1 v a ffila r r \8 irk e t t A5 - fop pro a chi n 9 a n ~ n e fo r h e I p h a r d fo r rra n y 0 f u s u co rre a tie a s t h a I twa y 0 ffan.is1 gs e1> Iv e . a Ii1. son Pr 0 mot e ~ van h a ni I t 1trn t 's r i gh t . W h a vet 0 s how d e t e r ni n a our ho rre wo seus t serv al5kerrnli ve RT @obchi eppaQ5. Sorret i rres it evol ves wi t hout a ppr subj ect . It t ur ns i nt 0 rrent or i ng f#<WBtase<Dl'lver sat i atrust Serv(]eetTeanks for coning W~usIbESeraha@'ou(])lVedia#cust serv aKlovvl edgeBi sh'IDlJoe best rrent or s r 01 I up t hei r sl eeves and get in @fa I a a fs h citCu 5 t Se r v ami sMlr ket i ng#cust serAf5 Consi der t hat ~ur rrent or rray be co rrpl et of CS but abl e to hel p ~u develop peopl e ski I Is ar a¢N>kTeaniDc @BI a k e la n d ael t ernat ivel 1, It hink ~u need to i d eni fo c u s the r era the r t han 0 n we a k n e s s . WI I h a v e bet #cust se r v a ra s o n Pr o rro t esFU@(1ovvl edgeBishoiDl:le best rrent ors roll up their sl ge tin the g@¥EE.aafshattcust 5e r v aMirshaCol1 ierl rrnyhave to vanish, but will post transcript ion ( I ate r ton i gh t #cltb;ctksenv amisparkl z @nochet hx4 al wa'f3 being a great@kreetyb.r:!AMr good rrent or I eads by e sarrpl e, t hey list tlouSl.tnslee11lco a tn ve l ')ill Can't sayenough about shadowing! That ®e$)ai1E~ ong ve

a.

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@B I a k elan d <@i c h a r d Nl t <#c u s t s e r v affill akelandau A I eader can creat e t he Power Rlngers. Theyident if mot i vat ions and tal ent s of al Iteam rrerrber sand #cust se r v aHtchardNlt 01 i@bislVarket irhg hink that's a jc8st sf3q:MncHessional s rra y ge t gr eat ben e fi t s by I 0 0 kin 9 0 u t sid e s e r vic e . aMlrcio Sait 0 PO: !at e before ou rrnrry. ~nt orship require trust t i m#.cust se r v a rri ken un e s PO: Tr y t 0 b u i I dar e po r e, rri gh the I p toga u ge the i r rre n t c#rcust se r v al5kerrnlive IDd a n jo n e rreet their rrent or on T~duste$e,p~rt.hxtps? wo n d e r i n g. alnSi I vi al PJ. tit ud e, -apt it ud e::per fect corttbastose~cess @ u s t s e r v gr e @,ilEl! IS h a Co I lie r a run ge I rrc c lin t cRlf @o b chi e p p aa wi serre n tor i s a I wa 'f3 wi I lin 9 t 0 I e a t heyare rrent#at[Jsrbg;erv alDvi dl\,t068 Invi t e them t 0 I unch, as for hel pin a s rra l I way fi r kn ew they woul d hel pi car e t hat#castt sEB"C\t ed ~u. a ra s o n Pr omot e@.r shaCol I iTffiran k ~u, IVar#.dtucst ser v atrust Ser v(] e e t Brrs s rri ght be rrent or, but not @WeleWiiniWcibns RTlle d i ffe r e n c e b t wn a rre n tor alo us 1a sleeD" ? SIS a I'm. I a a fs h arT e a chi n 9 i s a gi ft . le a r n i n 9 i s ask i I I. Ie mo n s t rat e rre n tor ~ u rap pet i t e fo r I ear n i n 9 & the n ask. ~ nt #cust se r v affilobChieppa ~nt oring is adj ust ing ~ur st yet 0 t hem All pet don't coach them t he tml..rm S\B.uust ser v atre r kson 0 Soun d s I @Iter ci 0 Sai t i (3 ser vi n 9 Up#GDSlESer v #rre n tor i n 9 ge ITS ! aMchael ludwi gA: 5 I have never asked sorreone torrent or rre ... I fin wh a tis e e wo r k san d wh a t #CW S<l:s e'EI! Iv I S a mo sat kinson Ole of t hem@if"errnlive: IDd a n jo n e rreet heir rrent or Twit t er perMQIpSt?se,r\j ust wondering. a mo hn n js rn t hj rRT@(1ovvl edgeBisho~:wise rrent or is al wa'f3 will ing to tho set hey are rre n ~(Il1b6tmi eppilcust se r v aHtchardNlt 01 i15 rrin I eft and I have 2 more quest ions! 1\e>4: one c #cust se r v aMlrshaCol1 ierTrue t hat@a,BffinPromot esffif@(1ovvl edgeBishoiDl:le best rre n tor s r 0 I I u P the irs lee v e san c@'@eta a ~Slha r h e ga rre #cust se r v al5kerrnli ve RT @b\At kin so nOl e 0 f the Il"l@Rmrrnli ve: IDd a n ~ n e rre e t the i r rre n tor 0 n Twi t t #:EruSfbES9;"ra\p$l'S wo n d e r i n g. I t i n t ere s tin g! TY a tn ve l \til @? u go rre d i a It's wo n d e r fu I wh e n ~ u h a vet h 0 see >p e r i E #cust se r v a In i s IVar k e tin 9 I wo u I d wa n t t 0 s t e p #8 W8 ~ gED'"EIJIl d ny i n d u s try tot ak pre sid e n t 0 f a we I I - res p e c ted, s u c c e s s fu I I 0 c a I cor agregort bach 18 rrins I eft on ba@ijehr91rcRfbt ot d rrt n I eft and I have mo r e que s t ion s ! I\e >4: 0 n e GIotoisr1 g; e p 1I. . atrust Serv(]eetHert hE@.mgel rrccl int -orwel cc#a:lelst serv aMlrcio Sait 0 @erkson(l)in, fun and insight ft#lcusts..ES1.J\B.1

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a ra s o n Pr o rro t esFU@lchardNlt 015:nin I eft and I have 2 more quest iOI one co rn n 9 uttcust se r v aKlowi edgeBishWel1 irl\t)t ivat ion?lVbst bosses buil dot hers up bec rnus t : IVen tor s b u i I dot her s b e c a L#$:eI sll Ise r v are to. a tn ve l '#J I've rret one of nyrrent ors t htloWl~slNvt er afitchardNlt 01 iQ3: Wat does t he prot al5kerralive RT@(1owl edgeBishc@'ell inlVbt ivat ion?lVbst bosses bui o the r sup b/ c the y rnus t : IVen tor s b u i I dot her s b/ c #cust se r v a 15ke rrali veRT @bv e I \ill: I' ve rre ton e 0 f ny rre n tor s t h r 0 ugh Twi t t #cust se r/v TV! a fit c h a r d Nl t 0 I i~ e gO t b a c l'Per fe c t t i rn n 9 0 nth e bat t e r 'I (t urn d0 b r i gh t n e s san d ~ u' I I ge t#cest rSE rtvi rre! ) a 15ke rrali veRT @lchardNlt o<ll3i:: Wa t doe s the pro t a M c h a e I lu d wi gLov e it. @irowl edge B ish oTPJ be s t rre n tor s r 0 I I up thE e sl eeves and get in t@'al gmrfehcitCust Ser v a tn ve l '#J RT @l char d Nlt o<ll3i:: Wat does t he pr ot ara r enLocker Yes at I east @lkerRflive: IDd a n jo n e rreet hei r rrent 01 Twi t t e r pe r MQIIISt? se,r \j us t wo n d#m.is1gse r v a ra s o n Pr omot esFU <W char d Nlt o<ll3i:: Wat does t he pr ot a nj a y i e b s @b i s I\IB. r k e t i rfEg r, but I P I a ~ din bot h fo r a bit , ad j b r i n 9 FM/e>p e r i e n c est 0 a#tGuS::l: a r \B. c h a I len ge ! nS atrust Ser va e e t ter rn n I eft in ch@!r ego)r tRl5ac1l8 rn ns I eft on bat er y #cust se r v a fNJ I I i vis ion I\1t fa v e rre n tor i s the h 0 uri y tea m rre mbe r t hat aI I I ask quest ions of (becuzof#mllststgtv) a M c h a e I lu d wi gRT @l c h a r d Nl t o<ll3i:: Wa t doe s the pro t aKlowi edgeBi sh~1 akelandaMlke that IVegaZ'cDst se r v a tn ve l \ill A6 Pr ot ege needs to br i ng comni t rrent to I ear n to #cust se r v agr egor t bach I\bw t ha#clSSt serFir<W char d Nlt oQti ur n down t he scr een bright ness and ~ull get#a:ustrsetvrre!) a mn o che So t r @DobChi eppa~nt or i ng is adj ust i ng ~ur st yet peopl e ar e equal but don't coach t Wenst aer sa rre wa #cust se r v a Kt r en 1.0 c k e r A6- s how a wi I lin gn e sst 0 dot he wo r k, not wa s t e s t i rre. t a k e the k n 0 wi edge I e a rtioos t arnct v a p ply i t a¢N>kTeaniDc RT@?ull ivisi~1fave rrent or is t he houri yt eam rrember the 0 the rho uri i e s ask que s t ion s 0 f t(cWs::tu IS (I!)lf WIfe a k a ra s o n Pr o rro t esFU@bvel \ill: A6 Prot ege needs to bring comnit rrent tI t abl#El.Ist ser v atnhat worran isAn e ce l l ent sha@tlr>s:l!faColl i@,chardNlt ~ht oring (not inspiring) takes more t ha#rcuSl-Ds:Itravact ers anike nunes @Yrrassage ... or drive down a wrong wayst reet and o n#cust se r v a Ii1. son Pr 0 mot e sFU ~ r e n 1.0 c k e r P8 - s how a wi I lin gn e sst 0 dot h e wo r k sorreones val uabl e t i rre. take the knowl edge I ear r #cust se r v a fit char d Nlt 01 i~r en LockerlD ~u t hi n k t he pr ot ege owes a s urrrra r y 0 the yap p lie d wh a t the y vel ear ned Wm.rs tt erev tot i IT

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A6: respect, considerat ion, invest rrent in earnin spot wher ear et ur n C#OUSlE sr!jirvYen. ajnnoche #eust serM: H e x bi l it 1, desire to I earn, open nind shoes a i'ml a a fs h a r " Th e rro s t i rrp 0 r tan t h i n gab 0 ute d u cat ion i sap p e I The pr ot ege shoul d derronst rat e desi ret 0 rrent I #eust se r v a fit c h a r d Nl t 0 I i @fa I a Afs h a rTh at' san 0 u t s tan din gpo i n t. Pe r son a I I ' torrent or sorreone that woul dr#dustlcsetrbe sarre. a ffill a k elan d a u To b r i n 9 his / her A ga rre eve r y day. To s how up tot he gr at it ude, and t 0 for gi ve t herrsel ves NOUlst s~~ anc aMlr ci 0 Sai t 0 A6: IVent ee bet t er timls;:toselr. v a tru s t Se r va e e t Rfr@l c h a r d Nl t o<ll3i:: Wa t doe s the pro t a In i s Ml r k e tin 9 @j a y i e b tap pre cia t e t hat .. hop e fu I I Y the rea rem the r e! I wa s gr ate fu I fo r e >p pro san d #mis t gm nm n y pi aKtrenlocker @lchardNlt olnbt necessaril yowes, but the rrent or : gr owt h fr om t he per son they ar ileust Iserr~ wi t h a mv a n h a ni Ito n @BI a k elan d a$o u n d s I ike wh ate v e r ~ n e s h 0 u I d bed 0 i t i rre !#el)s t se r v a fNJ I I i vis ion I say. Eac h 01 e Te a c h @us.t 5 e r v a IDv i d !\t 06 a @l c h a r d Nl t (alIIiwa}S gi v e u p d ate s a Ion 9 wi t h t han k s i I #eust se r v a tru s t Se r v a e e t @'a I a a fs h a N3. i I e d#a IIIs.t 5 e r v a tn ve l y.u RT @vanhanil t@hl:akelanda$ounds ike what e v e r jo n e s h 0 u I d bed 0 i n 9 a I I #dus tt siEJle\J. :) affilobChieppa A6. Int egrit 1, f-bnest 1, I(] owl edge, & will#cl1§rb~\t 0I aMchael ludwigA6: a prot ajnnoche #eust serM: lasire and Passion, I eave t he ego at th atrust Ser va eetRfr@?ul I i vi si o rs ay Each 01 e Teach#Cbst ser v a Ii1. son Pr 0 rro t e s:Ja d c hat i s abo u t 0 v e r. It' s bee n fa n t a s tic I ear n i #eust se r v a Kt r e n 1.0 c k e r @l c h a r d Nl t 0 Ino t h i n 9 i s rro r e fr u s t rat i n 9 t han try n sorreone t hat does not wan#eulsbsaefD"piI y it, a ffill a k elan d a u Fe r i rrp r 0 v e rre nt, i the Ips t 0 wr i teo u t pro gr e s s fr I shoul d al so be cl ear I y defi ned obj ellltaiS'Ese-rat check I a¢N>kTeaniDc @BI akelandaYou do itt oget her wi t h them, then defi st r engt hen that Wbest seehtf." a jn n 0 c h e RT @B0 b Ch i e p p aft..6. In t e gr i t 1, f-b n est 1, I(] 0 wi edge, & wi I t 0 I e#cust ser v al5kerrnli ve RT @ason Pr orrot esSad chat is about over. It's been I earning from great#elJD5&lo~eev~s. :- ) *sniffl es* ajnnoche RT@t1chael ludwi¢6: a prot afitchardNlt 01 i~renlocker I woul d think it's t he dept h of convers hel ps t 0 in spi ret he rre#dust sas wvel I . a ffill a k elan d a u He I I s ~ h : -@ v h a ni I t @hI: a k elan d a$o u n d s I ike wh at eve r ~ n e s h 0 u I d bed 0 i n 9 a I Ie us bESetr ivrre! :) a ra s o n Pr orrot esL\6 lovi ng what t I'#:cpstbserv affill akelandau !!!! so t r@EJ1<6i&hE#eust serM: lasi r e and Passi on, I eav ego at t he door a ¢N> Te a niD c k @BI a k elan d a(i)a n 't a gr e e wi t h ~ u 0 nth at 0 n e , but ~

arm

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t he conver s scusmse r v aKlovvl edgeBishAr:prot ai'ml aafshar ~ust Serv(]eetTl3ank ~u for t he kind words. I am bein rrent ored now byall. The genius of the croVld. Thar #Cust Ser v atrust Ser v(] eet@:rson Pr orrot esllhen we'l I see ~u n e x #austa;af,v al5kerrnlive RT @BI akelandal!J!!! so t @eoRrnE#cust serAt): lesi r e and Passion, I eave t he ego at t he door afnedrrccl irrnnsRT@,al aafshar":The rrost i rrp o r t ant thing about educa a p pet i t e." - W Ch u r chi I I < In dee d. An d a wi I lin gn e s s #cust se r v ami sMlr ket i ng#cust serAt) A wi I I i ngness to be co rrpl et el yopen and t a k e - - and I ear n - - fr 0 m wh a t ~ u r e c e i ve . It s h 0 u I aHtchardNlt 01 iR.lnning out of t irre ... R"nal ques#dUB1 serrimg up! arrike nunes Yes! R@lchardNlt ~r:enlockerlD ~u think t he prot eg owes a sumrar y of how they appl i ed what they ve I ear #cust se r v ara r en locker @l char d Nlt o eja ct I 1, when ~u see t he passi on i n ~u i nspi r es ~u to st rive t C#dust seErN level affill akelandau @SkTeamiOc W can agree to disagree. AI so enj o je d t : - ¥cust se r v a¢N>kTeamiOc ~egOt bac@B1 akelandaYou first, t hen ~ur wife. :-) #cust se r v a ra s o n Pr o rro t e~ust servgreEdf~lOurse. This is ny2nd week and I I o v: co rrrru nit y her #re u SIt 5 e r v aKlovvl edgeBish@Jst Serv(]eetllnr t irre is #oDstt~er-vZappos! There, sai d it. a hi gh I and s b I 0 @ c h a e I lu d wi tg:: U5 t 5 e r-v I' v e rre n tor e d p e 0 pi e t h at we BE rrent or ed - t hat and t hey kept aski ng rre quest i, take no a ffila r r ')8 irk e ttl' v e fo u n d rre n tor s rro t i vat e d b Y add i n 9 t 0 biz s u c c e s hel pi ng peopl e. "Wy' not i rrpo r t cN:aos,t jieEv doi ng. aHtchardNlt 01 iQ7: .us t hoping peopl e will share t heir answers ... #cust serlveadership do ~u rrost need rrent oring in? ami sMlr ket i ngl knew I found ny rrent or t he day he sat acr oss a t a sai d, "loi s, ~u need t o#g[JstNs..Ep".~ aKtrenlocker al wa'f3 have an open rrind, oft en rrent oring rei at ion be c a use p e 0 pie ask fo r h e I p the n say i t wo n t wo r k \ #cust se r v al5kerrnlive RT@lchardNlt 0<D7i::.us t hoping peopl e wil share the Wat par t Slaufst serlveader shi p do ~u rrost need rrent a tn ve l \til About t i rre! *ch@(toVillredgeBi shC@ust Ser v(] eetllnr t irre is sftolUst,ser-vZappos! There, WC$lJIStdsetrv aM chael ludwi gRT @l char d Nlt 0<D7i::.us t hopi ng peopl e wi I I shar e t he Wat par t Slaufst serlveader shi p do ~u rrost need rrent a m r i Au s Te x RT @/13. r c i 0 Sa i t I6T: @ u I I i vis i Efj Ii1 t h Wa r ton sa i d "We nor teaches, two #ausrtnse'rlvgr eat atrust Serv(]eetGmripping in t@rtmLg9)rt ba em o t her power sitlpps¥se)"v affill akelandau @lchardNlt cPat ie~st ser:v] agr egor t bach @l char d Nlt cWi The del i cat e bal ance bet ween bot t 0

2011-06-29

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2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29

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2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29 2011-06-29

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2011-06-29

1:59

pro fi tab iii t Y and pro \#aiJis1 gset ~ I I a r atrust ServaeetRfr@bvel \ill: About t irre! *crtmIl'bvlMredgeBishop: ~ust Ser va eetllnr t i rre is #CDstt se r-v Zappos! Ther e, sai d #tust ser v a Ii1. son Pr 0 ITOt e sRI @r e go r t b a c@i c h a r d Nl t oW i Th e del i cat e b a I a n c e be bot tom lin e pro fi tab iii t Y an C#eplSt)\sE!i"i'11 9 s tel I ar ara r en Locker A7 - I ear n i n 9 t 0 s t e p b a c k wh e nan d t h ink be fo r e per c e i ve are que s t ion s fr 0 m SICwpi cS ell' EYO pie al5kerrnli ve REhttp://bit .1 yrfi!13B:1rl'd sayl'd need to know what k now wh a tie n joy & wh a t I hat e, but n tjauS'lilhsEI!lev t 0 a mv a n h a ni Ion I nee d the ITOs t rre n tor i n gin pro c e sse s fo r I a r ge r ( gr 0 w }Ou r e fto I#t ~ ser v a Ii1. son Pr 0 ITOt e sLeJt s d 0 it, h c@DBJs t RIle r v a e e t <GJTi pin gin p t 0 buy @regort ba cm o t her power sitlpps¥se)"v alDvi d 1\,t068 Ca r e fu I wh at }Ou ask @fbi r a k erra n d a@J c h a r d Nl t 0 I i Pa tie ntteust se r:v ] a mn o che IDt t 0 @BI akelanda@JchardNlt cAlt ie~st ser:v] affill akelandau RT @t1chael ludwi ¢6: a pr ot alDisMlrket ingHnmnn ... not sure true rrent ors are pat ient . They t 0 rra k e chan ges RIM I'fi'Ihst ser v al5kerrnli ve I don't t hi n k wh a t I I i#celslb cm:uav tl idve et he d i fti cui t wh a t I' ve a I wa 'f3 bee n ass i gn e d & t h r i v e d at!!: ) a gr e go r t b a c h U R the be s @ll5To n Pr 0 ITOt e s ~ t s d 0 it, h a h a . RT ~u s t Se r v a e e t <GJTi pin gin p t @r eOO'r t b a GlIhl0 the r po we r s uppl y. #e).Jst se r v a ffil0 b Ch i e p p a A7. Ie a lin 9 wi t h the i r fa t a I fl a ws i. e. Ca r e e r k i I I e c a I led 0 u tor e I s e i t be co rre #Ieas p tsretr v 0 f the m I nee d a rre n tor wh 0 i s go i n 9 tot a k e rre fr 0 m the co alDvel \W act ion. Chal I enge rre t 0 act ion (I aftx1ustlsler iound or a rnn oche @lchardNlt mloMl to sayno once i#CustVlSelrf!il al5kerrnli ve RT @ 0 b chi e p p aA7 . Ie a lin 9 wi the i r fa t a I fl a ws i. e. Ca nee d s 2 B c a I led 0 u tor e I s e i t be ctjCClllE$ls ell' air t 0 f aHtchardNlt 01 il\1tanswer tot he quest ion is s i rrpl e. I want arrent t 0 d eve lop the ski I I s a C- I eve I #tnflst, ste hut I don' t a ra s o n Pr o rro t es;@Jregort ba<All'}. hing for #eps. serv alDvi dl\,t068 A7: hel pful to have rrent or (s) who keep }OU ITOvi ng fOI pr act ices, I ear ni ng the t r aftblIscl:ssetvevol ves. aMlr ci 0 Sai to IVent or i ng is ITOr e about uncover i ng and a rrpl i fy ng t c han gi ntg::u s t s e r v a tru s t Se r v a e e t 1!Err' t fo r ge t res 0 u r c e s fo r the c hat co rrrru nit y: #1 http:// on. fb. rre I ~KrB9dgse r v al5kerrnli ve RT ~u s t Se r v a e e t 1& n ': t fo r ge t res 0 u r c e s fo r the c hat : # 1lt t p: I Ion . fb. rre I ~KrB9dgs e r v a Ii1. son Pr 0 ITOt e sRI ~u s t Se r v a e e t 1& n t fo r ge t res 0 u r c e s fo r the c hat : # 1lt t p: I Ion . fb. rre I ~KrB9dgs e r v a IE. lit B hoi wa n iRT @(1 0 wi edge B ish 0 ~: go 0 d rre n tor I e ads bye )6 rrp Ie, n0 tel ling }OU what }OU shoul d do: They list en and enc @bvel \ill #eust ser v affill akelandau I can hel P}Ou wit h hat o@n:o-qhe@l_cFRirardNlt 01 i how to say no once i r#eas1Nh:ier~

2011-06-291:59

amvanhanil

t onThanks me n tor

for a great chat e ve r i n g/ me n t e tltt1~t s~ r v

jo

nel

(])od

I uck

wit

h ~u

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