Reference Manual

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VIEW LEAD SCREEN ------------------------------------------------------------------------------------------------ 7 CREATE LEAD SCREEN ------------------------------------------------------------------------------------------- 9 FIND LEADS SCREEN----------------------------------------------------------------------------------------------11 MERGE LEADS SCREEN------------------------------------------------------------------------------------------11 CONVERT LEAD SCREEN ----------------------------------------------------------------------------------------12 FIND CONTACT SCREEN -----------------------------------------------------------------------------------------13 VIEW CONTACT SCREEN-----------------------------------------------------------------------------------------14 MERGE CONTACTS SCREEN -----------------------------------------------------------------------------------17 MY ACCOUNTS/MY TEAMS' ACCOUNTS SCREEN ------------------------------------------------------18 FIND ACCOUNTS SCREEN ---------------------------------------------------------------------------------------19 MERGE ACCOUNTS SCREEN -----------------------------------------------------------------------------------20 ACCOUNT DETAILS SCREEN -----------------------------------------------------------------------------------20 MY CASES/MY TEAMS' CASES SCREEN--------------------------------------------------------------------23 CREATE CASE SCREEN ------------------------------------------------------------------------------------------24 FIND CASES SCREEN ---------------------------------------------------------------------------------------------24 VIEW CASE SCREEN-----------------------------------------------------------------------------------------------25 MY HOME SCREEN-------------------------------------------------------------------------------------------------27 CREATE EVENT SCREEN-----------------------------------------------------------------------------------------28 CREATE TASK SCREEN ------------------------------------------------------------------------------------------29 FIND ACTIVITIES SCREEN ---------------------------------------------------------------------------------------30 ACTIVITY DETAILS SCREEN ------------------------------------------------------------------------------------31 LOG TASK SCREEN ------------------------------------------------------------------------------------------------33 MY OPPORTUNITIES/MY TEAMS' OPPORTUNITIES SCREEN----------------------------------------33 CREATE OPPORTUNITY SCREEN -----------------------------------------------------------------------------34 FIND OPPORTUNITY SCREEN ----------------------------------------------------------------------------------34 VIEW OPPORTUNITY SCREEN----------------------------------------------------------------------------------35 EDIT OPPORTUNITY SCREEN ----------------------------------------------------------------------------------37 VIEWING A QUOTE -------------------------------------------------------------------------------------------------37 MY ORDERS SCREEN ---------------------------------------------------------------------------------------------39 CREATE ORDERS SCREEN CRMSFA ------------------------------------------------------------------------39 FINALIZE ORDER SCREEN---------------------------------------------------------------------------------------40 REVIEW ORDER SCREEN ----------------------------------------------------------------------------------------41 VIEW ORDER SCREEN --------------------------------------------------------------------------------------------42 FIND ORDERS SCREEN -------------------------------------------------------------------------------------------44 EDIT ORDER ITEMS SCREEN -----------------------------------------------------------------------------------45 ORDER QUEUE SCREEN -----------------------------------------------------------------------------------------46

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FIND TEAMS SCREEN ---------------------------------------------------------------------------------------------47 CREATE TEAM SCREEN ------------------------------------------------------------------------------------------47 VIEW TEAM SCREEN-----------------------------------------------------------------------------------------------48 CREATING NEW TEAM MEMBERS ----------------------------------------------------------------------------49 FINANCIALS HOME SCREEN------------------------------------------------------------------------------------51 RECEIVABLES MAIN SCREEN ----------------------------------------------------------------------------------51 CREATE SALES INVOICE SCREEN ---------------------------------------------------------------------------52 FIND SALES INVOICES SCREEN-------------------------------------------------------------------------------52 VIEW INVOICE SCREEN -------------------------------------------------------------------------------------------53 CREATE CUSTOMER AGREEMENT SCREEN--------------------------------------------------------------55 FIND CUSTOMER AGREEMENTS SCREEN -----------------------------------------------------------------56 VIEW CUSTOMER AGREEMENTS SCREEN ----------------------------------------------------------------57 RECEIVE A PAYMENT SCREEN --------------------------------------------------------------------------------58 FIND PAYMENT SCREEN -----------------------------------------------------------------------------------------59 RECEIVE COD STATEMENT SCREEN ------------------------------------------------------------------------60 MANAGE CASH DRAWER SCREEN---------------------------------------------------------------------------61 CREATE CUSTOMER BILLING ACCOUNT SCREEN -----------------------------------------------------62 FIND CUSTOMER BILLING ACCOUNT SCREEN ----------------------------------------------------------63 VIEW BILLING ACCOUNT SCREEN ---------------------------------------------------------------------------63 PAY INVOICE WITH BILLING ACCOUNT SCREEN -------------------------------------------------------65 RECEIVE A PAYMENT TO BILLING ACCOUNT SCREEN-----------------------------------------------65 FIND FINANCE CHARGES SCREEN---------------------------------------------------------------------------66 ASSESS FINANCE CHARGES SCREEN----------------------------------------------------------------------67 BALANCES BY CUSTOMER SCREEN ------------------------------------------------------------------------68 CUSTOMER STATEMENT SCREEN ---------------------------------------------------------------------------69 ACCOUNTS RECEIVABLES AGING SCREEN --------------------------------------------------------------70 RECEIVABLES AVERAGE DSO REPORT SCREEN ------------------------------------------------------70 CREDIT CARD SETTLEMENTS REPORT SCREEN -------------------------------------------------------71 PAYABLES MAIN SCREEN ---------------------------------------------------------------------------------------72 CREATE VENDOR INVOICE SCREEN-------------------------------------------------------------------------72 CREATE CREDIT MEMO SCREEN -----------------------------------------------------------------------------73 FIND VENDOR INVOICES SCREEN ----------------------------------------------------------------------------74 FIND CREDIT MEMOS SCREEN---------------------------------------------------------------------------------74 VIEW INVOICE SCREEN -------------------------------------------------------------------------------------------75 MODIFY INVOICE ITEMS SCREEN -----------------------------------------------------------------------------77 MAKE A PAYMENT SCREEN ------------------------------------------------------------------------------------78 FIND PAYMENT SCREEN -----------------------------------------------------------------------------------------78

102 BALANCE SHEET ------------------------------------------------------------------------------------------------.100 TRIAL BALANCE SCREEN ------------------------------------------------------------------------------------.104 CASH FLOW STATEMENT-------------------------------------------------------------------------------------.101 TRANSACTION SUMMARY SCREEN-----------------------------------------------------------------------.101 INCOME STATEMENT SCREEN------------------------------------------------------------------------------.4 VIEW PAYMENT SCREEN-----------------------------------------------------------------------------------------79 PAY MULTIPLE VENDORS (CHECK RUN) SCREEN -----------------------------------------------------79 PRINT CHECKS SCREEN -----------------------------------------------------------------------------------------80 CREATE COMMISSION AGREEMENT SCREEN -----------------------------------------------------------80 FIND COMMISSION AGREEMENTS SCREEN --------------------------------------------------------------81 VIEW COMMISSION AGREEMENT SCREEN----------------------------------------------------------------81 CREATE COMMISSION INVOICE SCREEN ------------------------------------------------------------------84 FIND COMMISSION INVOICES SCREEN ---------------------------------------------------------------------85 COMMISSION BALANCES SCREEN---------------------------------------------------------------------------86 COMMISSIONS STATEMENT SCREEN -----------------------------------------------------------------------86 BALANCES BY VENDOR SCREEN ----------------------------------------------------------------------------87 VENDOR STATEMENT SCREEN--------------------------------------------------------------------------------88 ACCOUNTS PAYABLES AGING SCREEN -------------------------------------------------------------------89 PAYABLES AVERAGE DSO REPORT SCREEN -----------------------------------------------------------89 FIND PAYCHECK SCREEN ---------------------------------------------------------------------------------------90 CREATE PAYCHECK SCREEN----------------------------------------------------------------------------------91 VIEW/EDIT PAYCHECK SCREEN-------------------------------------------------------------------------------92 QUICK TRANSACTION---------------------------------------------------------------------------------------------93 CREATE TRANSACTION SCREEN-----------------------------------------------------------------------------93 EDIT TRANSACTION SCREEN ----------------------------------------------------------------------------------94 UNPOSTED TRANSACTIONS SCREEN ----------------------------------------------------------------------95 VIEW TRANSACTION SCREEN ---------------------------------------------------------------------------------96 SETTLE PAYMENTS SCREEN-----------------------------------------------------------------------------------96 SELECT ACCOUNT TO RECONCILE SCREEN-------------------------------------------------------------97 RECONCILED ACCOUNT BALANCE SCREEN-------------------------------------------------------------97 RECONCILE ACCOUNT SCREEN ------------------------------------------------------------------------------98 EXCHANGE RATES SCREEN------------------------------------------------------------------------------------99 RECURRING INVOICES SCREEN ---------------------------------------------------------------------------.106 .102 COMPARATIVE INCOME STATEMENT SCREEN-------------------------------------------------------.103 COMPARATIVE BALANCE SHEET SCREEN ------------------------------------------------------------.105 COMPARATIVE CASH FLOW STATEMENT --------------------------------------------------------------.100 REPORTS MAIN SCREEN--------------------------------------------------------------------------------------.

131 CREATE NEW LOT SCREEN----------------------------------------------------------------------------------.5 INVENTORY VALUATION REPORT -------------------------------------------------------------------------.110 FIND SUPPLIERS SCREEN ------------------------------------------------------------------------------------.127 WAREHOUSE MAIN SCREEN --------------------------------------------------------------------------------.129 EDIT INVENTORY ITEM SCREEN----------------------------------------------------------------------------.120 VIEW MRP SCREEN ---------------------------------------------------------------------------------------------.128 FIND INVENTORY ITEM SCREEN ---------------------------------------------------------------------------.121 CONFIGURE WAREHOUSES SCREEN --------------------------------------------------------------------. INVENTORY.134 MANAGE LOTS SCREEN---------------------------------------------------------------------------------------.138 .109 PURCHASING HOME SCREEN-------------------------------------------------------------------------------.124 CREATE/VIEW PURCHASE ORDERS SCREEN---------------------------------------------------------.110 CREATE SUPPLIER SCREEN---------------------------------------------------------------------------------.114 OUTSOURCE A TASK SCREEN------------------------------------------------------------------------------.120 RUN MRP SCREEN-----------------------------------------------------------------------------------------------.115 INVENTORY SCREEN -------------------------------------------------------------------------------------------.107 INVENTORY VALUE DETAIL REPORT---------------------------------------------------------------------.135 VIEW LOT DETAILS SCREEN---------------------------------------------------------------------------------.113 PURCHASE AGREEMENT DETAILS SCREEN ----------------------------------------------------------.122 BOM SIMULATION SCREEN ----------------------------------------------------------------------------------.124 FIND PURCHASE ORDERS SCREEN ----------------------------------------------------------------------. PROFITABILITY ANALYSIS-----------------------------------------------------.133 ADJUST QUANTITIES SCREEN------------------------------------------------------------------------------.117 VIEW REQUIREMENT SCREEN ------------------------------------------------------------------------------.128 OPEN BACK ORDERS ------------------------------------------------------------------------------------------.108 SALES.109 TAX SUMMARY REPORT SCREEN -------------------------------------------------------------------------.137 INCOMING/OUTGOING SHIPMENTS SCREEN ----------------------------------------------------------.116 OPEN REQUIREMENTS SCREEN ---------------------------------------------------------------------------.118 APPROVED REQUIREMENTS SCREEN -------------------------------------------------------------------.119 CREATE PO FROM APPROVED REQUIREMENTS ----------------------------------------------------.132 RECEIVE AGAINST PO -----------------------------------------------------------------------------------------.111 SUPPLIER DETAILS SCREEN --------------------------------------------------------------------------------.122 EDIT BOM SCREEN ----------------------------------------------------------------------------------------------.111 CREATE PURCHASE AGREEMENT SCREEN -----------------------------------------------------------.130 RECEIVE INVENTORY ITEM SCREEN ---------------------------------------------------------------------.123 OPEN PURCHASE ORDERS SCREEN ---------------------------------------------------------------------.136 EDIT LOT SCREEN -----------------------------------------------------------------------------------------------.125 INVOICE SUPPLIES ----------------------------------------------------------------------------------------------.

6 EDIT SHIPMENT INFORMATION SCREEN----------------------------------------------------------------.141 FIND PRODUCTION RUN---------------------------------------------------------------------------------------.138 EDIT SHIPMENT ITEMS SCREEN----------------------------------------------------------------------------.143 RECEIVE OUTSOURCED PO----------------------------------------------------------------------------------.141 CREATE PRODUCTION RUN ---------------------------------------------------------------------------------.141 VIEW PRODUCTION RUN --------------------------------------------------------------------------------------.143 .140 PACK ORDER SCREEN ----------------------------------------------------------------------------------------.

This will change the status of the lead to "Qualified". Once the lead has been qualified you can then convert it into an account. It allows you to view a list of your leads and their basic contact information (lead name. [Edit] . the button will become a [Convert Lead] button. primary email. Clicking on the lead name/ID number will bring up the View Lead Screen. city. as well as the following basic buttons: • • [Duplicate Lead] . View Lead Screen The "View Lead" screen is divided into 9 distinct sections: Lead The Lead section has more detailed information about the lead. [Convert Lead] . • • • . Clicking [Convert Lead] will take you to the Convert Lead Screen. meaning the lead has been confirmed as a valid or interested lead. [Qualify Lead] . company name.7 My Leads Page The "My Leads" screen is the home screen for the leads section. or to assign the same lead to multiple team members. If you have qualified the lead. [Delete] .This will delete the entry from the opentaps system.This will allow you to modify the lead description. primary phone number).This allows you to create an identical lead listing that can be used to either store alternate information on a lead.If a lead a is qualified this button will appear in lieu of the [Qualify Lead] button.

and due date. Clicking the [Create Address].8 • [Reassign] . scheduled date. Clicking the [Update] button next to the relevant field will take you to the edit contact information screen. only removed from view/use. To add a source. Pending Activities The "Pending Activities" section lists activities that have been created but have not yet been completed. Similarly. Please note: contact information is never erased. Activities History The "Activities History" section lists previous activities that have already been completed. click the [Expire] button next to the relevant contact data. and [Create Web URL] buttons will take you to the appropriate create contact information screen. "Scheduled Date". Contact Information The "Contact Information" section details all of the contact data. clicking [New Task] will link you to the create task screen of the Activities section. "Status". activity. select the appropriate type (for example "Cold call" or "Self Generated") from the drop down menu and click the [Add] button. purpose. Clicking [New Event] will link you to the create event screen of the Activities section of opentaps CRM. and "Completion Date". with the appropriate data fields to store the call or email information. To expire contact information so that it is no longer used. Catalog Requests . and details the activity's type. [Create Email]. you can sort the list alphabetically/sequentially by clicking on any of the header categories: "Type". It also allows you to add a "New Marketing Campaign" by selected it from the drop down menu and clicking [Add]. "Activity". Like the "Pending Activities" section. status. Sources This section indicates one or more sources which generated the lead. "Purpose". [Create Phone Number]. Clicking either the [Log Call] button or [Log Email] button will link you to the Log Task Screen of the Activities section of opentaps CRM.This will reassign the lead to another team member. Marketing Campaign This section of the "View Lead" screen will list any marketing campaigns applied to the lead with the date and time the campaign was noted in opentaps.

This is the full name of the contact. images. Source . etc.) relevant to the lead. you have the option of clicking the [Make Public] button from the "View Order" screen to change its status. An internal note is absent on printed documents and unavailable to anyone not logged in as the user who created the note. You can enter the account ID manually or search for it using the [[lookup widget]. and is a required field to create the lead. Clicking the [Upload File] button will prompt you with a field to enter the file name or browse your computer to find and select the file. and a field for a description of the file. Notes In this section you can make private or public notes about a lead.This is the name of the company the lead is associated with. and is a required field to create the lead.This optional field can be used to indicate a parent account for the lead. Select the source from the drop down menu. Clicking the [Create New] button will take you to the "Add Note" screen. where you can enter the note into an information section and select whether the note is an internal note from the drop down menu.9 This section tracks information relating to previous catalog requests including date the request was taken. Similarly. Select any relevant marketing campaign from the drop down menu. Clicking the [Bookmark URL] button will prompt you with fields to enter the web address and a description of the URL or its relevancy. If a note is labeled "internal". who the request was taken by. and whether the request has been fulfilled or not. First/Last Name .This indicates any marketing campaign that has been applied to the lead. Parent Account .This specifies how the lead was generate. . if a note is not labeled "internal" you have the option of clicking the [Make Private] button to change its status. Bookmarks and Files This section lists any previously bookmarked URLs or uploaded files (documents. Click the [Save] button to save the note and return to the "View Lead Screen" or click the [Go Back] button to return to the screen without saving. Create Lead Screen The "Create Lead" screen is divided into the following sections: Basic Lead Details Enter the appropriate lead details into the following fields: Company Name . address the catalog was sent to. for example: "Trade Show" or "Cold Call". Marketing Campaign .

Preferred Currency . Industry . Department .This information field allows you to detail any further information about the lead.This is the annual revenue of the company the lead is associated with.This is the stock symbol for the company associated with the lead.This indicates the number of employees and the company the lead is associated with. The default is set during CRM/SFA Configuration.This describes the structure of the company's ownership.This is the general industry that the lead works in. if they are different than the first name and last name.This information field allows you to note high priority information about the lead. SIC Code . or "Sole Proprietorship". Enter the birth date manually or search for it using the calendar widget. for example: "Aerospace" or "Health Care". Birth Date . Title .These are the local language version of the lead contact's name.10 First/Last Name (Local) . Annual Revenue . The following input fields are to record additional information for your benefit: Salutation . . Select the currency from the drop down menu. Select the applicable ownership description from the drop down menu.Indicates the lead's birth date. if the company is publically traded. Select the industry from the drop down menu. Ownership . This information will be shown during order entry. Important Note . Description.This indicates the preferred currency for the lead. Ticker Symbol .The Standard Industry Classification (SIC) code of the company.Indicates the relevant title the lead has at his or her company.This is the preffered greeting for the lead. for example: "LLC".Indicates which department within the lead's company he or she works in. Number of Employees .

button will merge the two leads and delete "From Lead". entering "D" in a name search will bring up all names beginning with "D". "Debbie". etc. Clicking the [Merge] button will take you to the "Confirm Merge" screen. Merge Leads Screen This screen allows you to merge one lead into another. such as "David". allowing you to change the "From Lead" or the "To Lead".Clicking this button will merge the two leads and delete the "From Lead".Clicking this button will take you to the previous screen.Clicking this button will take you to the View Lead Screen for the selected lead. [Confirm Merge] . Then enter the relevant information into the search fields and click the [Find Lead] button to find a list of leads that meet those fields. The "Confirm Merge" screen has the following options: • • • [Common View] . [Common Change] . Clicking the specific lead name will take you to the View Lead Screen where you can edit or delete the lead. Manually enter the internal ID of the "From Lead" and the "To Lead" fields or search for the lead IDs by clicking the lookup widget.11 Find Leads Screen Select either "Name" or "Phone Number" as the search parameters from the drop down menu. It will also take you to the View Lead Screen for the newly merged lead. For example. . Entering the first characters or numbers into a search field will bring up all entries beginning with those characters/numbers.

John and Jane at the Acme Co. It allows you to view a list of your contacts and their basic contact information (contact ID number. Create Contact Screen The My Contacts screen is the home screen for the contacts section. Clicking on the contact name/ID number will bring up the View Contact screen The "Create Contact" screen is divided into the following sections: . or specify an existing account by entering the internal ID of the account or using the lookup widget to search for the account. in the account field. The screen will automatically specify the lead being converted. Click the [Convert Lead] button to create a new account.12 Convert Lead Screen The "Convert Lead" screen allows you to convert a lead into an account and a contact. primary phone number.. For example. and primary email address). you can convert both leads to the same account by entering the internal ID of the Acme Co. Clicking [Convert Lead] will take you to the View Contact Screen. as well as add a new contact to the list. if you have two contacts.

The default is set during CRM/SFA Configuration. . and is a required field to create the contact. First Name (Local) / Last Name (Local) .Enter the internal ID value of an account you would like to associate this contact with. The complete list is available when the "Find Contacts" screen is initially brought up.This field allows you to make important notes about a contact. Preferred Currency .This indicates the preferred currency for the contact. Enter the relevant information and click [Find Contacts] to list any contacts that match the entered data. You can search for the account by name or phone number. Initial Account . • • Find Contact Screen Select either name or phone number as the search criteria from the "Find By" drop down menu. Important Note . Description. and is reduced according to any information entered in a contact search.This is the full name of the contact. Select the currency from the drop down menu. or select the account from the list on the Find Account screen. You can also select a contact from the complete contact list that appears below the "Find Contacts" section of the screen.This is the contact's name in his or her local language.13 Basic Contact Details Enter the appropriate contact details into the following fields: • • • • First Name/Last Name . You can also click the lookup widget to bring up a Find Account screen. The search criteria in the "Find By" menu will automatically bring up the appropriate query fields.This information field allows you to detail any further information about the contact. so that any critical information you would like noted any time the contact is viewed will be distinct from the contact description.

including name. and the person responsible for this contact. department. Clicking the [Create Address]. Clicking the [Update] button next to the relevant field will take you to the edit contact information screen. Contact This section displays general information about the contact. Please note: contact information is never erased. preferred currency. title. Contact Information The "Contact Information" section details all of the contact data. birth date. click the [Expire] button next to the relevant contact data. only removed from view/use. Clicking the [Edit] button will bring up the "Edit Contact" screen where you can modify the contact details. [Create Phone Number]. To expire contact information so that it is no longer used. . [Create Email].14 View Contact Screen The "View Contact" screen allows you to view and edit contact details. and [Create Web URL] buttons will take you to the appropriate create contact information screen.

with the contact's internal ID specified by default. and Amount.15 Marketing Campaigns This section will list any marketing campaigns applied to the lead with the date and time the campaign was noted in opentaps. and Opportunity For. There are two buttons in the "Open Orders" section: • • [Orders] .Clicking this button will take you to the Find Quotes Screen. and primary phone number. manually enter the account's internal ID number or search for it using the lookup widget. The list can be sorted alphabetically/sequentially by clicking on any of the header categories: "Type". primary email. Payment and Shipping Accounts . Order Name and ID. "Purpose". clicking [New Task] will link you to the Create Task Screen of the Activities section. Pending Activities The "Pending Activities" section lists activities that have been created but have not yet been completed. and "Due Date". including the account name. "Activity". To add an account. You can then search for all quotes. Clicking on an opportunity name will take you to the View Opportunity Screen. [Quotes] . It also allows you to add a "New Marketing Campaign" by selected it from the drop down menu and clicking the [Add] button. Accounts This section lists the accounts relevant to the contact. Clicking the [Create New] button will take you to the Create Opportunity Screen. Open Orders This section lists the active orders for the contact. PO #. Similarly. Clicking the [Add] button will add the account to the contact's profile.Clicking this button will take you to the Find Orders Screen. city. including the Opportunity Name. Stage Opportunity Amount. You can then search for all orders. "Status". Clicking [New Event] will link you to the Create Event Screen of the Activities section of opentaps CRM. Opportunities This section lists any open opportunities for the lead. Estimated Close Date. including the Order Date. Status. "Scheduled Date". with the contact's internal ID specified by default. Click the [Remove] button to remove an account from the contact's profile. Ship Before Date. Customer.

subject. and reason. Catalog Requests This section tracks information relating to previous catalog requests including date the request was taken. Clicking the [Bookmark URL] button will prompt you with fields to enter the web address and a description of the URL or its relevancy. Bookmarks and Files This section lists any previously bookmarked URLs or uploaded files (documents. There is no screen to enter or edit third party shipping accounts.This will take you to the Create New Gift Card Screen to create a gift card for the contact.This will take you to the Create New EFT Account Screen to add an electronic funds transfer payment option for the contact. status. images. There are three buttons in this section: • • • [Create New EFT Account] . however they can be created during order entry. Clicking either the [Log Call] button or [Log Email] button will link you to the Log Task Screen of the Activities section of opentaps CRM. including EFT (Electronic Funds Transfer). "Scheduled Date".This will take you to the Create New Credit Card Screen to add a credit card to the contact's payment options. [Create New Gift Card] . and whether the request has been fulfilled or not. "Status". and a field for a description of the file. and credit cards. gift cards. "Activity". Activities History The "Activities History" section lists previous activities that have already been completed. [Create New Credit Card] . and "Completion Date".) relevant to the lead. address the catalog was sent to. Cases This section displays only active cases for the contact including the case's priority. Like the "Pending Activities" section. Clicking the [Upload File] button will prompt you with a field to enter the file name or browse your computer to find and select the file. type. If the account has third party shipping accounts they will be displayed here. "Purpose". with the appropriate data fields to store the call or email information. etc. who the request was taken by.16 This section lists any payment options you have created for this contact. Contact Forms . Clicking the [Create New] button will take you to the Create Case Screen. you can sort the list alphabetically/sequentially by clicking on any of the header categories: "Type".

Clicking the [Merge] button will take you to the "Confirm Merge" screen. Clicking the [Generate Form] button will bring up the form for you to save or send to the contact. It will also take you to the View Contact Screen for the newly merged contact. .Clicking this button will take you to the previous screen.Clicking this button will take you to the View Contact Screen for the selected contact. Manually enter the internal ID of the "From Contact" and the "To Contact" fields or search for the contact IDs by clicking the lookup widget. [Create New] . ". Merge Contacts Screen This screen allows you to merge one contact into another. where you can enter the note into an information section and select whether the note is an internal note from the drop down menu.To send an existing contact form. [Common Change] . The "Confirm Merge" screen has the following options: • • • [Common View] . allowing you to change the "From Contact" or the "To Contact". An internal note is absent on printed documents and unavailable to anyone not logged in as the user who created the note. Similarly. [Confirm Merge] . or to create a new form: • [Generate Form] . Clicking the [Create New] button will take you to the "Add Note" screen.This button will take you to the Contact Forms Screen where you can create a new contact form that can be subsequently generated and sent to a contact.Clicking this button will merge the two contact and delete the "From Contact". if a note is not labeled "internal" you have the option of clicking the [Make Private] button to change its status.17 This section lists allows you to generate a contact form from existing forms to send to the contact. and select the appropriate output format (for example. you have the option of clicking the [Make Public] button from the "View Order" screen to change its status. • Notes In this section you can make private or public notes about an order. If a note is labeled "internal". select the appropriate form from the drop down menu (for example: "New User Welcome").PDF" or "HTML") from the drop down menu. Click the [Save] button to save the note and return to the "View Order Screen" or click the [Go Back] button to return to the screen without saving.

18 My Accounts/My Teams' Accounts Screen This shows a list of the accounts which are either directly assigned to the user or where the user is part of the sales team.This is the full name of the contact. Select the currency from the drop down menu. You can enter the account ID manually or search for it using the [[lookup widget].This indicates the preferred currency for the account. for example: "Trade Show" or "Cold Call". then accounts for which the user is the "person responsible for" and accounts for which the user is an assigned team member would be displayed. Preferred Currency . If "My Teams' Accounts" is chosen. The default is set during CRM/SFA Configuration. and is a required field to create the lead. Source . Site Name . Not used by the system anywhere else right now. First/Last Name .This is the name of the account in its local language.This specifies how the lead was generate. Local Name . Parent Account .Descriptive name of the physical location of the account.This is the name you are assigning to the account. Select the source from the drop down menu. then only the accounts for which the user is the "person responsible for" would be displayed. Basic Account Details Enter the appropriate information into the following fields: • • • • • • • Account Name . if it is different from the general account name. and is a required field to create the account. The user can toggle between "My Accounts" and "My Teams' Accounts" to choose which one he wishes to view.This optional field can be used to indicate a parent account for the account you are creating. . If "My Accounts" is chosen.

Clicking the specific account name will take you to the Account Details Screen where you can edit or delete the account. Then enter the relevant information into the search field and click the [Find Accounts] button to find a list of accounts that meet the selected criteria.This indicates the sales team that first brought in the account. entering "D" in a name search will bring up all account names beginning with "D". Initial Team . etc. Entering the first characters or numbers into the search field will bring up all entries beginning with those characters/numbers. o SIC Code . For example. • Find Accounts Screen Select either "Name" or "Phone Number" as the search parameters from the drop down menu. The following input fields are to record additional information for your benefit: o Annual Revenue .This is the stock symbol for the company associated with the account.This indicates any marketing campaign that has been applied to the lead. Select the applicable ownership description from the drop down menu. Select the team from the drop down menu. o Industry . .This indicates the number of employees and the company the account is associated with.19 • • • • Marketing Campaign . such as "DemoCorp". Important Note . Select the industry from the drop down menu. or "Sole Proprietorship". "David & Goliath. Description.This is the annual revenue of the company the lead is associated with. o Number of Employees .This information field allows you to note high priority information about the lead. This information will be shown during order entry. for example: "LLC". o Ownership . if the account's company is publicly traded. o Ticker Symbol .This information field allows you to detail any further information about the lead.This describes the structure of the account's ownership.This is the general industry of the account. LLC". for example: "Aerospace" or "Health Care". Select any relevant marketing campaign from the drop down menu.The Standard Industry Classification (SIC) code of the account.

Marketing Campaigns This section will list any marketing campaigns applied to the account with the date and time the campaign was noted in opentaps. Clicking the [Edit] button will take you to the "Edit Account" screen where you can modify the account details. Clicking [Deactivate Account] will permanently remove the account's functions. To add a source. All of the information of the first account will now be associated with the second account. To reassign the responsible party. It also allows you to add a "New Marketing Campaign" by selected it from the drop down menu and clicking the [Add] button. Both the initial account and the account that it is merging with can be selected by manually entering the internal account ID.20 Merge Accounts Screen This screen allows you to merge one account into another. enter the team member's internal ID manually or search for it using the lookup widget. The lookup widget will bring up the Find Accounts Screen. then click the [Reassign] button. Account Details Screen The "Account Details" screen is divided into the following sections: Account This section displays the general account information. In addition to the basic account details. this section also displays the person responsible for the account. This useful for removing duplicate records in the system. and the first account will then be removed. select the appropriate type (for example "Cold call" or "Self Generated") from the drop down menu and click the [Add] button. or by clicking on the lookup widget. Searching for and selecting the account from the prompted "Find Account" screen will add the account to the appropriate field on the "Merge Accounts" screen. Sources This section indicates one or more sources which generated the account. . so that you may only view the account information.

Payment and Shipping Accounts This section lists payment accounts like credit cards and EFT bank accounts. Web URLs are linked. you can enter the contact's internal ID manually or search for it using the lookup widget. Clicking the [Remove] button will remove the contact's association with the account. [Create Email]. The contact itself is still available under the "Contacts" tab. Clicking the [Create New] button will take you to the Create Contact Screen and will add the new contact to the account. For each contact you will see the contact name. phone number. Each entry will note the last time contact information has been updated. [Create New Gift Card]. Similarly. city. Each entry will list the contact type. and primary email address. The list can be sorted alphabetically/sequentially by clicking on any of the header categories: "Type". You can click the [Create Address]. and "Due Date". [Create Phone Number]. including address. or send a catalog to the address by clicking the [Request Catalog] button. clicking [New Task] will link you to the Create Task Screen of the Activities section. then click the [Assign] button. Clicking [New Event] will link you to the Create Event Screen of the Activities section of opentaps CRM. "Activity". Additional information is available for each specific contact type. Clicking the [Create New EFT Account]. clicking the [Expire] button will remove the contact information from the account. purpose. Carrier shipping accounts are created during . "Status". you can note the appropriate person to ask for. Clicking the [Update] button will allow you to edit these fields for the selected contact channel. or [Create Web URL] buttons to add a new entry for the relevant contact type. Contacts This section displays the information for specific contacts related to the account. For phone numbers. and web URL. and whether it is OK to solicit the account through that specific contact type. and tax IDs for this account. "Purpose". To assign an existing contact to the account. For postal addresses you can click the [Map It] button to find directions to the location using Google Maps. Clicking on an email address will take you to the write email screen. Pending Activities The "Pending Activities" section lists activities that have been created but have not yet been completed. "Scheduled Date". carrier shipping accounts.21 Contact Information This section provides the contact details for that account. or the [Create New Credit Card] buttons will allow you to add a new payment method from the respective Create Payment Methods screen. email. primary phone number. contact information. so that clicking on the URL will open that page in a new window.

you can create.22 order entry and will be displayed here.Clicking this button will take you to the Find Orders Screen. and Opportunity For. Like the "Pending Activities" section. and whether the request has been fulfilled or not. edit. "Status". with the appropriate data fields to store the call or email information. You can then search for quotes which are not active. [Quotes] . with the account's internal ID specified by default. and Amount. PO #. Cases This section displays only active cases for the account including the case's priority. "Scheduled Date". Customer. Opportunities This section lists any open opportunities for the account. "Purpose". Activities History The "Activities History" section lists previous activities that have already been completed. including the Order Date. Finally. Estimated Close Date. There are two buttons in the "Open Orders" section: • • [Orders] . Clicking the [Create New] button will take you to the Create Opportunity Screen. including the Opportunity Name. "Activity". Ship Before Date. type. and reason. address the catalog was sent to. Clicking on an opportunity name will take you to the View Opportunity Screen. who the request was taken by. Clicking either the [Log Call] button or [Log Email] button will link you to the Log Task Screen of the Activities section of opentaps CRM. and "Completion Date". Clicking the [Create New] button will take you to the Create Case Screen. you can sort the list alphabetically/sequentially by clicking on any of the header categories: "Type". Order Name and ID. Open Orders This section lists the active orders for the account. with the account's internal ID specified by default. Status.Clicking this button will take you to the Find Quotes Screen. Stage Opportunity Amount. status. subject. Catalog Requests This section tracks information relating to previous catalog requests including date the request was taken. You can then search for orders which are not active. or update tax IDs such as resale certificate numbers here as well with the Create Tax ID Screen. Bookmarks and Files .

[Add] . Click the [Create Note] button to save the note and return to the "View Account Screen". . and remove all team affiliations for that user.) relevant to the account. which are a special type of case. images. Notes In this section you can make notes about a account. Clicking on the case name will take you to the View Case Screen where you can view and edit case information. This list includes only active cases. or rejected cases. Assigning a role to a team member will determine his or her permissions.You can edit the team member's role from the "View Team" screen by selecting the role (for example: "Team Leader" or "View Only Team Member") from the drop down menu and clicking the [Update] button. The following buttons are available to the team leader (team members can only view the other members and their assigned roles): • • • [Update] . Clicking the [Add] button will add the user to the team and to the team members list. Clicking the [Upload File] button will prompt you with a field to enter the file name or browse your computer to find and select the file. New cases or cases that have been updated since you last viewed them will be highlighted in bold. "My Teams' Cases" are cases opened for any account or contact that the current user is assigned to. and thus does not include canceled.23 This section lists any previously bookmarked URLs or uploaded files (documents. My Cases/My Teams' Cases Screen This is the home screen in the "Cases" section. [Remove] . Team Members Assigned To This Account This section will list all users assigned to the team and their role. Clicking the [Bookmark URL] button will prompt you with fields to enter the web address and a description of the URL or its relevancy. You can toggle between "My Cases" and "My Teams' Cases". and a field for a description of the file. Then select the appropriate role for the new team member from the drop down menu. Clicking the [Create New] button will take you to the "Add Note" screen. etc. "My Cases" are only those cases which the current user was the request taker.Clicking this button will remove a member from the team. completed. It also will not include catalog requests.To add a new team member. where you can enter the note into an information box. manually enter the team member's internal ID or search for it using the lookup widget.

Select the reason for the case (for example: "New Problem".This criterion will search for cases with the current status you have selected from the drop down menu (for example: "Completed" or "Reviewed").This is the previously assigned case subject.This information box allows you to leave notes for yourself or other team members about the case. Enter the internal ID of the initial contact. Description .This information box allows you to enter a general description of the case you are creating.This criterion will search for cases with the priority level you have selected from the drop down menu (for example: "Critical (1)" or "On Hold (9)") Status . or search for it using the lookup widget. Priority .This is an explanation for what necessitates the assistance. Find Cases Screen You may search for cases using the following fields: • • • Subject . or "Request for Bug Fix") from the drop down menu. Reason . Enter the internal ID of the initial account. Subject . .This is the level of importance you would like to assign this case.This is the initial account that is requesting assistance. Type . Internal Note .This is a generalization of the type of assistance being requested.24 Create Case Screen To create a case. • • • Initial Account . or search for it using the lookup widget.Select a priority (for example: "Critical". Select the type of case you are creating (for example: "Request for Information".This is the specific contact for the account who is requesting assistance. or "Low") for this case from the drop down menu. Initial Contact .This is the subject name for the case. the subject and either the initial account or the initial contact are required. or "Instructions Not Clear") from the drop down menu. You may also enter the following data: • • • • • Priority . Clicking the [Create Case] button will save the case and take you to the View Case Screen.

Priority .25 • Type . View Case Screen The "View Case" screen is divided into the following sections: Case This section details the following case information: • • • • • • • • Subject . Clicking the [View] button will take you to the View Contact Screen.This is the current status of the case (for example: "Submitted" or "Rejected"). Clicking on the case name will take you to the View Case Screen. Type . Description . Click the [Find Cases] button to bring up all cases that match the search criteria you have entered. Account Name .This is the manually entered case description.This is the name of the contact who requested the case. Clicking the [View] button will take you to the View Account Screen.This is the number value of the priority that has been assigned to this case (for example: "1".This is the subject name for the case. Contact Name . New cases or cases that have been updated since you last viewed them will be highlighted in bold. representing "Critical").This is the account that requested the case. Reason .This is the type of request that has been made (for example: "Request for Support"). Clicking the [Close Case] button will change the status of the case to "Completed" and will remove all functionality from the "View Case" screen.This is the reason the contact has made the request (for example: "Complex Functionality"). Status . . only allowing you to view case information.This criterion will search for the cases by a type selected from the drop down menu (for example: "Request for Bug Fix"). Clicking the [Edit] button will take you to the the "Edit Case" screen where you can update the case information and add new notes.

listing the status and a timestamp for when the status was changed. and a field for a description of the file. clicking [New Task] will link you to the create task screen of the Activities section. Clicking the [Bookmark URL] button will prompt you with fields to enter the web address and a description of the URL or its relevancy. "Activity". "Scheduled Date". images. Activities History The "Activities History" section lists previous activities that have already been completed. Notes In this section you can make notes about a case. Clicking [New Event] will link you to the create event screen of the Activities section of opentaps CRM.26 Case History The case history is a history of the status of the case. with the appropriate data fields to store the call or email information. Clicking the [Create New] button will take you to the "Add Note" screen. etc. . "Status". Clicking either the [Log Call] button or [Log Email] button will link you to the Log Task Screen of the Activities section of opentaps CRM. and details the activity's type. Similarly. Clicking the [Upload File] button will prompt you with a field to enter the file name or browse your computer to find and select the file. Click the [Create Note] button to save the note and return to the "View Case Screen". scheduled date. Pending Activities The "Pending Activities" section lists activities that have been created but have not yet been completed. status. where you can enter the note into an information box. you can sort the list alphabetically/sequentially by clicking on any of the header categories: "Type". purpose. and due date. Like the "Pending Activities" section. "Purpose". activity. Bookmarks and Files This section lists any previously bookmarked URLs or uploaded files (documents. and "Completion Date".) relevant to the case.

[Week]. clicking a "down" arrow will open it. scheduled date. [My Teams' Calendar]/[My Calendar] . status. An activity which is in progress will be color coded according to its status. Arrow Icon . or [Month] buttons. purpose. Similarly. until it is finished (when it will be removed from the list). Each activity on the list will display the type. Book Icon .Clicking the book icon next to the dates or the hours will take you to the Create Event Screen in the Activities section. activity name. and due date. Calendar Views .The arrow icon to the right of the [Month] button. clicking the [My Calendar] button will show you only your personal events.Clicking the [My Teams' Calendar] will show you all the events scheduled for your team.27 My Home Screen My Calendar "My Calendar" displays all the events scheduled. Pending Activities The "Pending Activities" section lists both events and tasks that have been scheduled for the logged in user which have not yet been completed. .You can adjust the calendar view by clicking the [Day]. Clicking an "up" arrow will collapse the calendar. A new activity or an activity that has been updated since you have last viewed it will be listed in bold and will return to normal type after it has been viewed.

which means it is only viewable to the people involved in the activity. Creating an event will also automatically mark the event and its details on the "My Calendar" screen.If the event pertains to a particular case. You may add additional parties from the Activity Details Screen when viewing an event. The scheduled start will be noted on the user's calendar on the My Home Screen. End Date and Time . or by the user with manager permissions. • • • • • .If you are attempting to schedule an event during a time period when you are busy or away the system will return an error unless you select to "Avoid Scheduling Conflicts". or "Private". "Busy".Select whether you will be "Available". o Opportunity .This optional field allows you to enter an estimated conclusion time for the event. Availability .This required field is the planned starting date.This required field will assign a name to the event. The actual "Completed" date and time will be recorded when you click the [Finish] button on the Activity Details Screen. Enter the appropriate data into the following fields: • • Name . Security .Enter the estimated duration of the event. or "Away" from the drop down menu. See CRMSFA Activity Security for more details. Avoid Scheduling Conflicts . you can enter the internal opportunity ID here manually or search for it using the lookup widget.If the event is related to an opportunity.28 Create Event Screen The "Create Event" screen allows you to add an event to the "Pending Activities" list. Scheduled Start .Enter the internal ID for the party you have scheduled the event with or search for it using the lookup widget.This specifies where the activity is "Public". o Case . The actual start time will be recorded when you click the [Start] button on the Activity Details Screen. The following input fields are used to associate this event with other things: o Related Party . which will allow you to add the new event to the user's calendar on the My Home Screen. which means it is viewable by all other users with permission to view Activities. o Location . you can enter the internal case ID here manually or search for it using the lookup widget. This will be noted on the user's calendar on the My Home Screen. o Duration .Enter the name of the location where the event will take place.

Availability . The actual "Completed" date and time will be recorded when you click the [Finish] button on the Activity Details Screen.This required field is the planned starting date. which will allow you to add the new event to the user's calendar on the My Home Screen. Creating a task will also automatically mark the task and its details on the "My Calendar" screen.If you are attempting to schedule an event during a time period when the user is busy or away the system will return an error unless you select to "Avoid Scheduling Conflicts".29 o Description . which means it is viewable by all other users with permission to view Activities. The actual start time will be recorded when you click the [Start] button on the Activity Details Screen.This specifies where the activity is "Public". or "Private". Scheduled Start . Clicking the [Create] button will add the event to the user's "Pending Activities" list and will bring up the Activity Details Screen. Avoid Scheduling Conflicts .Select whether you will be "Available". See CRMSFA Activity Security for more details. Security .This required field is the general subject of the task. The scheduled start will be noted on the user's calendar on the My Home Screen. Enter the appropriate data into the following fields: • • Subject . or by the user with manager permissions. "Busy".This information box allows you to enter a brief description of the event.This optional field allows you to enter an estimated conclusion time for the task. which means it is only viewable to the people involved in the activity. A task is an email or a phone call with a designated purpose. Create Task Screen The "Create Task" screen allows you to add a task to the "Pending Activities" list. End Date and Time . The following input fields are used to associate this task with other things: • • • • • . or "Away" from the drop down menu.

Clicking on an activity from the list of search returns will take you to the Activity Details Screen where you can view and edit the activity. Opportunity . Description . from date. Find Activities Screen The "Find Activities" Screen allows you to search for activities using the following criteria: activity name.Enter the estimated duration of the task.Enter the internal ID for the party you have scheduled the event with or search for it using the lookup widget.If the event is related to an opportunity.This information box allows you to enter a brief description of the event. . You may add additional parties from the Activity Details Screen when viewing an event. o o o o o Clicking the [Create] button will add the task to the user's "Pending Activities" list and will bring up the Activity Details Screen. Duration .If the event pertains to a particular case. Clicking the [Find Activities] button will bring up any activities that match the data entered. and thru date. Case . you can enter the internal case ID here manually or search for it using the lookup widget. Purpose . you can enter the internal opportunity ID here manually or search for it using the lookup widget. This will be noted on the user's calendar on the My Home Screen. status.30 o Related Party .Select whether the task is a phone call or an email from the drop down menu.

Description . and additional data relevant to where the activity will take place. please refer to View Email Screen. Order: Case. Start/Finish Time . however you can record a start time or completion time predictively or retroactively by selecting the desired time from the drop down menus.This information box allows you to enter a description.31 Activity Details Screen If you are viewing an email. Status . "Started"). sales opportunity. Location Description .These are the scheduled start and completion dates for the activity.This information box allows you to enter a description of the activity. the "Activity Details" screen is divided into the following sections: Event/Task Information This section includes information about the activity. To override this error. Scheduled Date/Due Date . and order associated with this activity. you may enter these dates manually or search for them using the calendar widget. Note: attempting to schedule an activity during a time when the user is busy or away will result in an error message and will not allow the activity to be created.These are the actual dates that the activity starts and ends on. directions. including the following details: • • • • • • • Activity . Opportunity. Started/Completion Date .This is the current status of the activity (for example.This field is automatically set to the current time. When creating or editing the activity. .This is a brief description of the activity. Activity Links Activity links is a small screenlet to the left of the main activity screen and will show the following information: • • Owner: Owner of the activity Case. you must select "Ignore Conflicts". A timestamp of the actual beginning and conclusion of an activity will be recorded when you click the [Start] and [Finish] buttons respectively. Otherwise.

opportunity. Clicking the [Upload File] button will prompt you with a field to enter the file name or browse your computer to find and select the file. Adding and removing an internal user (for example. Bookmarks and Files This section lists any previously bookmarked URLs or uploaded files (documents. If you are the owner of the activity or have administrative permissions for activities (ie. a sales representative) from an activity will trigger an email to be sent to the person it was assigned to. you can change the case or order associated with this activity. Clicking the [Bookmark URL] button will prompt you with fields to enter the web address and a description of the URL or its relevancy.) relevant to the activity. etc. Clicking the [Remove] button will remove its association with this activity but will not remove it from your file system. and a field for a description of the file. Clicking on the name of an uploaded file will open the file. you can change the owner of the activity. as sales manager). and availability. If the activity is closed or if you cannot modify it. so long as it has not been completed or closed. images. Participants These are the individuals involved in the activity. . if you have update permissions. There is no limit to how many parties can be added to the list. status. See CRMSFA Activity Security for more details. where you can create a new case and have it be associated with the activity. and order associated with it. however only the user who is the calendar owner or a user with activity administration permission can add or remove additional parties. then you can only see the owner and the case.32 The [New] button next to the word "Case" will take you to the Create Case Screen. Similarly. Clicking on the web address for a bookmarked URL will open the page a new window. including their role. Uploading a file will store it in your file system and associate it with this activity.

and "Duration". related "Opportunity". and estimated close date. which has more detailed opportunity data. The data fields are the same for both emails and phone calls. a "Message" about the task. In addition to this required data you can also include information about the phone call/email including "External Party". You clicking on any of the information buttons on the header. opportunity amount. My Opportunities/My Teams' Opportunities Screen Sorting the Opportunity List The "My Teams' Opportunity" screen lists the your teams' opportunities information including the opportunity name. you can organize the opportunities list by the relevant category. Select "Inbound" or "Outbound" from the drop down menu. . enter the "Internal Party" manually (or search for it using the search icon next to the field). "Case". The View Opportunity screen also allows you to edit or delete the entry. and enter the "Subject" of the task. Viewing/Editing an Opportunity Clicking on an opportunity will bring up the complete View Opportunity screen. "Start Date". stage.33 Log Task Screen The "Log Task" screen allows you to log emails and phone calls.

marketing campaign. using the calendar search. Find Opportunity Screen . The description and next step fields allow you to make notes about the opportunity and detail the next step in closing the sale. or the drop down menus. Click the [Create Opportunity] button to save the opportunity in opentaps.34 Create Opportunity Screen To create a new opportunity. type of opportunity. the currency. the initial stage of the opportunity (used to calculate the sales forecast). and the estimated close date. enter the required data listed in red: opportunity name. estimated amount. either the account or lead for the opportunity. If you have not entered the required information or entered an account or lead that has not been created and saved in opentaps. You can also enter additional details including the initial contact. Please note: You can look up information for several fields on the "Create Opportunity" screen by clicking on the search icon next to the relevant field. and the source of the opportunity. you will be prompted with an error message indicating which field is inaccurate.

including the opportunity name. View Opportunity Screen The "View Opportunity" screen is divided into the following sections: Basic Opportunity Details This section displays the basic details about the opportunity. stage. description. The complete list is available when the "Find Contacts" screen is initially brought up. Clicking on Opportunity Name. marketing campaign. activity. and/or type and click the [Find Opportunity] button to eliminate irrelevant opportunities from the list. Stage. Clicking the [Edit] button will take you to the Edit Opportunity Screen where you can add or modify the opportunity details. stage. scheduled date. and is reduced according to the parameters of the search fields above the opportunity list. account name. or Estimated Close Date in the header of the opportunity list will sort the list alphabetically/sequentially by the selected category. status. estimated close date. estimated amount. Enter the name. Opportunity Amount. type. .35 You can select an opportunity from the complete opportunity list for your team that appears below the "Find Opportunities" section of the screen. and due date. estimated probability. Clicking the specific opportunity name will take you to the View Opportunity screen where you can edit or delete the opportunity. and next step. purpose. source. and details the activity's type. Quotes Pending Activities The "Pending Activities" section lists activities that have been created but have not yet been completed.

) relevant to the opportunity. You can add additional contacts to the list by entering the internal contact ID manually or searching for it using the lookup widget and clicking the [Add] button. Bookmarks and Files This section lists any previously bookmarked URLs or uploaded files (documents. Opportunity History This section is a log of each edit of the opportunity. "Status". "Scheduled Date". estimated close date. and primary phone number. . or opportunity ammount. It will also note the date and time the opportunity was modified and who made the alterations. and "Completion Date". Similarly. Contacts This section will list any contacts related to the opportunity. including changes to the opportunity's stage. including the contact's name.36 Clicking [New Event] will link you to the create event screen of the Activities section of opentaps CRM. Like the "Pending Activities" section. etc. Activities History The "Activities History" section lists previous activities that have already been completed. primary email. Clicking the [Upload File] button will prompt you with a field to enter the file name or browse your computer to find and select the file. clicking [New Task] will link you to the create task screen of the Activities section. with the appropriate data fields to store the call or email information. "Purpose". estimated probability. you can sort the list alphabetically/sequentially by clicking on any of the header categories: "Type". Clicking the [Bookmark URL] button will prompt you with fields to enter the web address and a description of the URL or its relevancy. Clicking either the [Log Call] button or [Log Email] button will link you to the Log Task Screen of the Activities section of opentaps CRM. and a field for a description of the file. images. "Activity".

This will be used to create Forecasts. Account Name . Type .This is the account to which the activity belongs. Viewing a Quote While viewing a quote. or "Prospect") from the drop down menu. you can .Select the most appropriate type of opportunity (for example: "New Business" or "Upgrade") from the drop down menu.37 Edit Opportunity Screen The "Edit Opportunity" screen allows you to add or modify opportunity details.Select the current stage that the opportunity is in (for example: "Quoted". Stage . Enter the appropriate information into the following fields: • • • • Opportunity Name .This is the general name you have given this opportunity.

The quote must be in the "Approved" status. you must click on the [Quote] button next to [View Quote] and change its status to "Accept Quote" and click on [Submit].38 • • • [Create Order] will create an order from the quote. . When a quote is newly created. [PDF] and [Email] will allow you to print the quote as a PDF or email it to a recipient. For the images to show up. [Mini Catalog] prints the quote items out as a "mini catalog" PDF. This will change the status of the quote to approved. including pictures and descriptive information.properties and set the http and https prefix to the URL of your site. you can click on the button [View Quote] again. Once the quote is approved. and a button for [Create Order] will appear. your system administrator must configure the file framework/webapp/config/url.

PO # .This is the identifier of the customer placing the order. Browse and Search . Once you click the [Update] button. and cannot be changed after items have been added to the order.This is the name of the order.39 My Orders Screen The "My Orders" screen lists orders created by the logged-in user in the create.This can be used to track the purchase order number from your customer. Order Settings This section is used to set parameters for the entire order. Channel . processing. if there are items already in the order and you try to change the customer the system will ask you whether to recalculate prices for the new customer. and it is divided into the following subsections. The fields are: • • • • • Store .This is the product store for the order. Customer . Order Summary This is a list of the items in the order. Order Name . Create Orders Screen CRMSFA This screen allows you to create a sales order. approved. and held stages. and the order total. their prices. Promotion/Coupon Codes This section allows you to enter a promotion or coupon code to apply a discount to the order.This is used to track the sales channel that the order came through. or keep the same prices.

enter the internal product number. customer billing accounts or gift cards. the zip and country code are also shown for billing shipping charges. . click the [Return to Order] button to go back to the Create Orders Screen. a [Review Order] button will appear. Fill in the appropriate quantity. o The ship before date is a customer requested deadline for shipping the order o Selecting "Y" in the gift field indicates that the order is a gift and opens up a gift message box. Create Order To add items to an order. or a non-electronic payment method (such as COD or offline payment). After the payment method has been selected. You can choose between credit cards. Here you will see: • • • • • A list of the items in the order The ship to address (which can be selected from the drop down menu) The shipping method (the price is indicated in parenthesis next to the method) Billed to Account # is for billing shipping charges to a carrier account. or browse through the catalog using the category structure (as if you were using the online store). taking you to the Review Order Screen. or "N" to denote that all of the items in the order must be shipped together. Finalize Order Screen The "Finalize Order" screen allows you to select the Shipping and Payment options for your order. such as your customer's FedEx or UPS account.40 This section allows you to search for a product using keywords. ship before date. The lower half of the screen is for selecting the payment method. If you attempt to finalize an order without selecting an existing customer or creating a new customer the system will prompt you to identify the customer. The top half of the screen is for setting shipping addresses and methods. electronic fund transfer (wire). and order comments and click [Add to Order]. such as "Leave on the back porch" o May split allows you to select "Y" to ship the order as the items become available. Shipping instructions: o There is an input box for general shipping instructions. or click the lookup widget to search for the product ID. For UPS. After you entered the shipping and payment methods.

. Shipping Information . unit price.41 Review Order Screen This screen is divided into the following sections: • • • Payment . Finally. If the order is "Drop-Shipped" it will note the supplier that the order is dropping from. shipping method. the [Create Order] button will create the order and take you to the View Order Screen. Order Items . taxes and shipping charges. and items to each destination.This liss the items in the order. The [Return to Order] button will take you back to the Create Orders Screen. any pricing adjustments such as discounts or promotions. The [Options] button will take you back to the Finalize Order Screen if you need to change the shipping or payment options for the order. quantity.Shows the payment options for the order.This shows the destination. The [Clear Items] button will clear the entire order.

you can manually approve it by clicking the [Approve Order] button. The [Details] button will take you to a screen showing the results of the credit card authorization or capture transaction. there will be a [Hold Order] button in lieu of the [Approve Order] button. and an [Other Orders] button which looks up other orders the customer has placed. If the order has already been approved.PDF of the order for you. If the customer is flagged with special handling. . click on [Edit Order Items] below. or other non-electronic payments received for the order. and any other credit card scoring system results from the credit card processor. and the Edit Order Items Screen will allow you to cancel the order. you can use the [Receive Payment] button to record checks. and the history of its status. Next to any email there is a [Send Email] button which will take you to a screen to send an order confirmation email. Note that for the rest of this screen. If there are credit cards used for the order it will display the reference number. such as a "do not ship to this customer" flag. cash. an order is considered "modifiable" if it has not been cancelled. (If you need to cancel an order. Contact Information This section displays the name of the customer and any contact information associated with the order. Payment Information This section shows the different payment methods for the order with the maximum amount to be charged to each payment method. If the order is still modifiable. This allows you to put the order "on hold" so that it will not ship. Fill in the amount to be paid with the credit card and click the [Add] button. The buttons for [Authorize] and [Capture] allow you to manually authorize and capture a credit card transaction. Order Information This gives you the order number. it will be displayed here in red.42 View Order Screen The "View Order" screen allows you to view and edit order details. If the order has not been automatically approved. or rejected. AVS (Address Verification Score). If there are any amounts that do not have a payment method assigned to them. The Shipping Destination Address is also detailed in the contact information section. the status of the order. completed. there is a box to add a credit card from the drop down menu. This will add and authorize the credit card. The [PDF] button prints a . Clicking the [Cancel] button will remove a payment method. Next to the name there are buttons to create a [New Order] which will start a new order for that customer.

The "Order Items" section displays the product name. The product details in the "Order Items" section also displays inventory details about that product. tax. adjustments.This is the quantity of units in the ordered not covered by current inventory.This tells you how many units are currently required for existing orders.The net is the number of units ordered less the number of units canceled. and the total price.The number of units that have been invoiced to the customer. as well as the item quantities. Shortfall .This tells you how many units you must either manufacture or order. unit price. given your requirements for existing orders and your inventory (factoring in units currently on order from a supplier or in production internally). including: • • • • • Required for SO .This indicates how many units in the order have already been shipped.The number of units that have been returned from the customer.The number of units in the order yet to be shipped.This tells you how many units you have ordered from a supplier. which will update it in this section and in the contact information above.This is how many units you are currently being manufactured internally.This is the number of units in the initial customer order Cancelled . . If you change the shipping method it will change the method but it will not automatically recalculate the shipping costs for you. Outstanding . The shipment information section will also display whether or not the order is a gift and the estimated ship date based on the item's availability and the shipping turnaround dates set for the warehouse. shipping costs.This is the number of units subsequently canceled from the initial order Net . Shipped . Order Items This section displays a list of the order items and their status. The quantity details in the "Order Items" section also displays data on the history of the order item: • • • • • • • • • Ordered . There is also a [Allow Split] button to allow the splitting of an order that was originally designated as "ship together". If the order is modifiable you can update the address from the drop down menu. taxes and price. but note: once an order is allowed to split you cannot change it back to "ship together". each destination will be numbered and displayed separately. Reserved . Returned . On Order . Unplanned . If there are multiple destinations on this order.43 Shipment Information This section displays the address and shipping method.This is the total number of units in your warehouse. In Production . Invoiced . In Inventory QOH .How many units in the inventory are scheduled to be shipped out for this order. quantity. price adjustments (as well as the price rule related to any adjustment).

you have the option of clicking the [Make Public] button from the "View Order" screen to change its status. Find Orders Screen . Clicking the [Create Return] button will create the return and take you to the View and Edit Return screen.This button only appears after an order has been shipped. Clicking the [Create New] button will take you to the "Add Note" screen.This button takes you to the Edit Order Items Screen. Notes In this section you can make private or public notes about an order.44 The order items section will also display the quantity per ship group if you are shipping units in the order separately. If a note is labeled "internal". [Create as New Order] . if a note is not labeled "internal" you have the option of clicking the [Make Private] button to change its status.This will use the order information to create a new order. There are three buttons in the "Order Items" section: • • • [Edit or Add Items] . where you can enter the note into an information section and select whether the note is an internal note from the drop down menu. Clicking the [Create as New Order] button will take you to the Review Order Screen. [Create Return] . Click the [Save] button to save the note and return to the "View Order Screen" or click the [Go Back] button to return to the screen without saving. Similarly. An internal note is absent on printed documents and unavailable to anyone not logged in as the user who created the note.

o Clicking the [Update Items] button will update the quantity. When you add items to an order the system will automatically recalculate taxes. If you cancel all items in an order. and promotions • • • .You must change the quantity per ship group. Selecting an order from the list will take you to the View Order Screen. shipping charges. Clicking the [Update] button will save the changes. o Clicking the [Cancel All] button will cancel that item from all ship groups and remove that item from the order entirely. Below the adjustment you can add additional adjustments. Edit Order Items Screen The "Edit Order Items" screen allows you to edit the items and adjustments of the order. o Clicking the [Cancel] button will cancel the item in a particular ship group. Clicking on the [View Order] button will return you to the "View Order" screen without making the changes to the order information. and if applicable associate the adjustment with a ship group from the second drop down menu. from/through dates. and description of the order items. lot ID for Lot Level Inventory Tracking. PO #. Clicking the [Find Orders] button will bring up any orders that match the data you have entered. o Quantity . created by (this is the user login of the user who created the order). In the "Add to Order" section you can add items to the order. customer.45 You can search for orders using the following criteria: order ID. order name. Below the items you can edit the descriptions and amounts of the adjustments (such as "Shipping and Handling" or "Promotions"). price. If you have linked to the "Find Orders" screen from a specific account. you will cause the entire order to be canceled. • For Order Items you may modify: o Item description o Unit price . and serial number and click the [Find Orders] button to find the applicable orders. clicking the [Delete] button will remove the adjustment. status. Searches by lot ID and serial number will find orders with inventory items of those lot or serial numbers assigned to them. Enter the adjustment description and the amount and click the [Add] button. Select the adjustment type from the drop down menu. Clicking the [Cancel All Items] button will cancel all items in the entire order. the appropriate customer ID will be entered by default.To change the unit price you must click on the check box next to the price before pressing the [Update] button.

shipping charges. and promotional discounts after the item has been added. or click the lookup widget to search for the product ID. This will take you back to the View Order Screen and create a note for the item you have added. o Click on the box next to "Realculate Order" and it will cause the system to recalculate prices. o Enter the item price and click on the "Override Price" check box if you would like to force a price. SKU. shipping charges. Order Queue Screen The “Order Queue” screen allows you to manage orders that have been finalized and are awaiting shipment. o Catalog . or UPC. o Product ID .Select the product catalog for pricing purposes. and promotional discounts already existing on the order will not be changed. the item will be added with its own taxes. . Enter the following information as pertains to the order and click the [Add To Order] button.46 for the order. o Enter the quantity of units to be added to the order.Enter the internal product ID. o Enter the ship group number that the item is being added to. Otherwise. but the prices.

Clicking the [Create Team] button will add the team and take you to the View Team Screen. To search for a team. . simply enter the team name or the first numerals or characters of the team name and click the [Find Teams] button to search for any teams that match the search criteria. Clicking the team name from the "Teams" list below the "Find Teams" section will bring up the team details on the View Team Screen. Create Team Screen This screen allows you to create a new team. Simply enter the team name and any relevant comments in the information box.47 Find Teams Screen The "Find Teams" screen is the home screen of the "Teams" application.

48 View Team Screen The "View Team" screen is used to view Sales Teams and their members and is divided into the following sections: Team This section allows you to see the team name and previously entered comments. Then select the appropriate role for the new team member from the drop down menu. Team leaders can assign or de-assign team members in addition to having permission for all operations on an account. but not others. [Remove] .This will take you to the "Edit Team" screen where you can modify the team name and add to/alter existing comments about the team.To add a new team member. See Sales Teams for more details.Clicking this button will remove a member from the team. Note that new team members must be created in the Party Manager. Clicking the [Deactivate Team] button will also remove any editing options from the "View Team" screen. if the user has been set up as a team member. View-only team members can only view but not modify or create new information for an account. and remove all team affiliations for that user. The following buttons are available: • • [Edit] . Full team members have permission to perform all operations on an account. Team Members This section will list all users assigned to the team and their role. such as contact information. . Team member roles define the operations they could perform on the accounts to which they are assigned. [Add] . Customer service representatives have permissions with respect to creating and updating certain aspects of an account. manually enter the team member's internal ID or search for it using the lookup widget. [Deactivate Team] . See Creating New Team Members.Clicking this button will close the team and remove the team affiliation from any users assigned to that team.You can edit the team member's role from the "View Team" screen by selecting the role (for example: "Team Leader" or "View Only Team Member") from the drop down menu and clicking the [Update] button. The following buttons are available: • • • [Update] . Clicking the [Add] button will add the user to the team as a team member. These roles and permissions can all be customized during your configuration.

Note that the same team member could have multiple usernames with different levels of access. Then click on [Role(s)] and add one of the following roles with the new person: • • • Account Manager Account Rep Customer Service Rep The click on [Profile] again. You can also use the party manager's profile screen to manage address and contact information for your team members. go to the Party Manager ("Parties and Users" on the main sign-in page). After creating the username and password. . Click on [Create]. click on [Security Groups] next to the new username. Under the "Username(s)" section click on [Create new] to create a userlogin and password for your new team member.49 Creating New Team Members To create a new team member. You only need to enter first and last name. then "Create a new person" to create a person. You will now need to assign one of the following security permissions to the team member's username: • • • • • • • • CSR CSR_B2C SALES_MANAGER SALES_REP SALES_REP_LIMITED SALES_REP_TRAINEE CRMSFA_TASKS_ONLY CRMSFA_CONTACT_TASKS These permissions will control which tabs the username can access.

50 .

Under each section is a list of the most important GL accounts for that section and their current balances for your company. "Customer Billing Accounts". There are also some helpful links. and "Balance Sheet". You may use this screen to navigate within the Receivables section. Within each section are links to the various functions related to the category. which can be used to navigate throughout the Financials section: • • • • [Outstanding Invoices] . "Payables". "Agreements". Receivables Main Screen This is the main screen of the Receivables section.Clicking this button will take you to the Settle Payments Screen for this payment type.Clicking this button will take you to the Find Sales Invoices Screen for receivables accounts and the Find Vendor Invoices Screen for payables accounts.Clicking this button will take you to the Find Commission Invoices Screen where you can search for outstanding commissions. . The screen is divided into "Receivables". and "Reports". [Settle] . "Finance Charges". and can be accessed at any time by clicking on the "Receivables" tab in the financials application.Clicking this button will take you to the Find Sales Invoices Screen for receivables accounts and the Find Vendor Invoices Screen for payables accounts where you can search for invoices that are pending and have not yet been approved. [Outstanding Commissions] . [Unapproved Invoices] . what you see on the screen would depend on what your security permissions have been set to. "Payment".51 Financials Home Screen This is the home screen of the Financials application and can be accessed at any time by clicking on the "My Home" tab in the Financials section. The screen is divided into "Invoices".

This is the date and time that the invoice is created.Select the relevant currency from the drop down menu. Please note that the currency will be set to the customer's pre-configured default currency. or search for the party using the lookup widget. Invoice Date . Currency .Enter the date and time that the invoice is due. Clicking the [Create] button will create the sales invoice and take you to the Sales Invoice Screen.52 Create Sales Invoice Screen This screen allows you to create an invoice for an order placed by a customer.This field allows you to create reference number for the invoice. Enter the appropriate information into the following fields: • • • • • • • To Party . Reference Number .Enter the internal ID of the party you are invoicing manually. Find Sales Invoices Screen .This field allows you to enter a brief description of the invoice to distinguish it from other invoices. Message . You may enter the date manually or by using the lookup widget. Description . Due Date . Select the time by using the drop down menus.This field allows you to enter a message along with the invoice for the customer.

Paid Date . "Sent" or "Paid") from the drop down menu. Ref Num . Invoice Date .If the invoice payment has been received. Paid Date . Orders . View Invoice Screen The "Sales Invoice" screen is divided into the following sections: Basic Invoice Details This section displays the following basic details: • • • • To Party . Click the [Find] button to bring up all invoices that match the criteria you entered.Select the current status of the invoice (for example.This is the reference number of the invoice payment. Enter the "From" and "Thru" date manually or search for it using the calendar widget.This is the specified date by which the invoice must be paid. Status .This is the party the invoice was created for.This is the reference number of any orders added to the invoice. Enter the internal ID of the party manually.This is the date the invoice was created. Enter the "From" and "Thru" date manually or search for it using the calendar widget. To Party . You may also update the following invoice details: . This will specify the time frame for the search. Due Date .This is the internal name of the customer you are invoicing. the date and time will be displayed here.This is the current status of the invoice (for example. or search for it using the lookup widget. This will specify the time frame for the search.53 You may search invoices using the following criteria: • • • • • • • Invoice ID . This will specify the time frame for the search.This is the internal ID of the specific invoice. Status .This is the actual date the payment was received. Clicking on an invoice from the search results will take you to the Sales Invoice Screen. Enter the "From" and "Thru" date manually or search for it using the calendar widget. "Pending" or "Paid").

Clicking the [Add Term] button will apply the term to the invoice. Due Date . quantity. Clicking the [Mark as Ready] button will also bring up the [Writeoff] button. [Writeoff] .This button allows you to save a commercial sample invoice as a PDF file for your reference. [Create New] . Value . [PDF] .This is the date and time that the invoice is created. Billing Address . The invoice details section also allows contains the following buttons: • • • • • • • [Mark as Ready] . Invoice Terms This section allows you to apply additional terms to the invoice.Clicking this button will save the invoice as a PDF file.Enter a brief description of the term to distinguish it from other terms that may be applied to this invoice. description.Enter the monetary value of the term for the invoice. Clicking this button will mark the invoice as ready. This invoice is basically a list of items without prices. [Cancel] . Invoice Items This section lists the items added to the invoice and allows you to update the item ID. Clicking the [Update] button will save the changes to the invoice item. however you will no longer be able to edit the invoice details. Description . New Invoice Items . Clicking the [Remove] button will remove that item from the invoice. and price. [Email] . Please note that any addresses created for the invoiced party will be listed in the drop down menu. You may enter the date manually or by using the lookup widget. Clicking on the number of an item will take you to a Modify Invoice Items Screen where you can modify the item type details. Please note that the invoice will not be deleted from the system.Clicking this button will mark this invoice as non-collectable.54 • • • Invoice Date . "Commission for a specific product" or "Discount if Paid within Specified Days") from the drop down menu.Enter the date and time that the invoice is due.Enter the number of days relevant to this term for the invoice. [Sample Invoice PDF] . and will make the invoice noneditable.Clicking this button will allow you send an email with a PDF of the sales invoice as an attachment. Days .Select the correct billing address from the drop down menu. Enter the appropriate data into the following fields: • • • • Term Type .This button will only appear after an item has been added to the invoice.Select the term type (for example. Select the time by using the drop down menus.Clicking this button will return you to the Create Sales Invoice Screen where you can create and a new sales invoice.Clicking this button will change the status of the invoice to "Cancelled".

Enter the customer's internal ID manually or search for it using the lookup widget. Create Customer Agreement Screen This screen allows you to create customer agreements to be applied to orders made by a specific party.Enter the quantity of the item that you are adding to the invoice. Enter the date manually or search for it using the calendar widget. Amount .Indicate the appropriate tax authority by either selecting the relevant state from the first drop down menu. Enter the appropriate information into the following fields: • • • Agreement Date . To Classification Group . To Party . Tax Authority . ." Here you should select from one of the classification groups in the drop down. Override Account . you may enter the internal product ID manually or search for it using the lookup widget. Description . Enter the appropriate data into the following fields: • • • • • • • • Type .If you are adding an additional product to the invoice. Quantity . you may select the account from the drop down menu. Is Taxable .This is the date and time that the customer agreement is created.Enter a brief description of the term to distinguish it from other items that may be applied to this invoice. Product ID .This is the customer the agreement applies to.Alternatively. or by selecting the specific state tax authority name from the second drop down menu.55 This section allows you to apply additional items to the invoice. Please note that the currency will be set to the customer's pre-configured default currency.Select the type of item that you are adding to the invoice (for example. such as "Preferred Customers" or "Wholesale Customers.If the new invoice item requires you to override a General Ledger account. Clicking the [Add] button will apply the new item to the invoice.Enter the monetary value of the item that you are adding to the invoice and select the currency from the drop down menu. "Item Sales Tax" or "Item Additional Feature") from the drop down menu. your agreement can be created to apply to an entire classification group of customers.Select "Yes" or "No" from the drop down menu to indicate whether the new item will be added to the taxable items in the invoice. Select the time using the drop down menus.

56 • • • From Date/Thru Date .This is the customer the agreement is with. Description .This field allows you to enter a brief description of the customer agreement to distinguished from other customer agreements. "Privileged Customers" or "Net 30 day billing") from the drop down menu.These fields specify the time frame the customer agreement will be valid through. Select the times using the drop down menus. Enter the "From" and "Thru" date manually or search for them using the lookup widget. Full Text .Select a classification for the agreement (for example. Enter the internal party ID manually or search for it using the lookup widget. "Cancelled" or "Active") from the drop down menu. Clicking on a customer agreement from the search results will take you to the View Customer Agreements Screen.This field allows you to enter the full text of the customer agreement. Status . Clicking the [Create] button will create the customer agreement and take you to the View Customer Agreements Screen. Clicking the [Find] button will search for any customer agreements that match the criteria you entered. To Classification Group . .Select the status of the agreement (for example. Find Customer Agreements Screen This screen allows you to search for customer agreements using the following criteria: • • • To Party .

From Party . [Edit] .This is the current status of the agreement (for example. Clicking this button will change the status of the agreement to "Completed". [View Full Text] . • • . including the following details: • • • • • • Type .This specifies the time period the customer agreement pertains to.Clicking this button will take you to a new screen where you can update the customer agreement information.This is the party creating the agreement (typically your organization).This is the customer the agreement pertains to.Clicking this button will allow you to view the complete customer agreement text.Clicking this button will cancel the agreement and remove all functionality from the screen so that you may no longer modify the agreement.This button will only appear if the customer agreement is active.Clicking this button will change the status of the customer agreement to "Rejected" and remove all functionality from the screen so that you may no longer modify the agreement.This is a brief description to distinguish the customer agreement from other agreeements. The page is divided into the following sections: Customer Agreement Details This section will display the general information about the customer agreement. Status . [Complete] . From/Thru Date . A customer agreement could either relate to a particular customer (party) or a group of customers (classification group) created in the Party Manager's Classifications tab. This will also remove all functionality from the screen so that you may no longer modify the agreement. "Sales"). making the agreement effective for future orders and invoices.This is the type of agreement you have created (for example. The terms of the agreement will no longer apply. "Rejected" or "Active").Clicking this button will change the status of the customer agreement to "Active". Description .57 View Customer Agreements Screen This screen allows you to view and modify agreements between your company and your customers or groups of customers. [Activate] . This section also contains the following buttons: • • • • [Cancel] . [Reject] . To Party or To Classification Group .

Payment Method . The terms are available are: • Credit Limit . If you have already entered the party ID on the previous screen it will be automatically applied to this field and this field can no longer be changed. Receive a Payment Screen This screen allows you to receive a payment. The payment method type will be automatically set to match this payment method. Select from the payment methods created of this party from the drop down menu.You may enter the internal party ID manually. and currency is the currency of the credit limit. Credit Terms This section allows you to set the customer's credit terms with your company. "Customer Payment") from the drop down menu. Clicking the [Remove] button will remove the payment terms section of the agreement from the screen. Receive from Party . or search for it using the lookup widget. so that no payment terms may be applied to the agreement. . Clicking the [Create Agreement Term] button will apply the agreement term to the customer agreement. By default this field will be set to the customer's pre-configured currency.This field will only appear if you entered the party ID on the previous screen. The term value is maximum amount of your credit for your customer.58 Payment Terms See Payment Terms.Enter the credit limit for your customer. Enter the appropriate data into the following fields • • • Payment Type .Select the payment type (for example.

Select the payment method type (for example. Find Payment Screen You may search for a payment that has been received using the following criteria: • • • • • • • Payment ID .Enter the amount of the payment and select the currency from the drop down menu. Enter the ID manually. Clicking on a payment from the search results will take you to the View Payment Screen. This will specify the time frame for the search. Receive from Party .This is the date that the payment is received. Check/Ref Num .59 • • • • • Payment Method Type . "Received" or "Cancelled") from the drop down menu. Clicking the [Find] button will bring up any payments that match the criteria you entered.Enter any relevant comments into this optional field.This is the internal ID of the party you have received the payment from. Status . Enter the "From" and "Thru" date manually or search for it using the calendar widget. "Customer Payment" or "Vendor Credit") from the drop down menu. "Credit Card" or "Ebay") from the drop down menu. Clicking the [Receive Payment] button will take you to the View Payment Screen for this transaction.Select the current status of the payment (for example. or search for it using the lookup widget. Payment Method Type .This is the internal ID of the specific payment. Please note that the currency will be set to the organization's pre-configured default currency. then you may select the payment method type (for example. Effective Date . . "Credit Card" or "Paypal") from the drop down menu.Enter either the check number or the reference number for the transaction.If you do not choose a payment method (or if the payment method option were unavailable). Check/Ref Num .Enter the check number. Comments . or the reference number of a credit card or EFT transaction.Select the type of payment (for example. Payment Type . Effective Date . "Cash". Amount .Enter the date that the transaction will be effective manually. or by using the calendar widget.

and you will see a screen like this: This screen lists all invoices which were generated from orders that have already been shipped and have payment method of COD. go to [Financials] > [Receivables] >> [Receive COD Statement]. It lists the shipmentId. and the tracking .60 Receive COD Statement Screen This screen is designed for processing a COD Statement for a shipper who would collect Cash On Delivery (COD) payments on behalf of your company. the invoiceId. When the carrier sends a COD statement. The shipments for COD must have been billed with COD and scheduled with the carrier.

61 numbers. a $2 fee should be entered as -2. Manage Cash Drawer Screen This screen has three sections to help you manage cash drawers: Open Cash Drawer . When the check from the carrier is received. The customer’s outstanding Accounts Receivable balance should be reduced and transferred to Uninvoiced COD Receipts. Enter the COD fee into the adjustment amount. UPS) for all the items received. the Accounts Receivables balance of the carrier is increased. click on [Mark Ready] and the invoice will be posted to the ledger. minus the adjustment amount: This invoice could be searched for using the statement number as its “Ref Num. At that point. If the payment covers the invoice amount. For example. The system will create a payment from the customer of the payment method “Billed to COD” for each COD payment the carrier has collected. which means that it could be modified. the invoice is automatically marked Paid. use the regular [Financials] > [Receivables] >> [Receive Payment] to receive a payment from the carrier and apply it to this invoice.00 When you are ready. click on [Apply to Invoices]. The system will then create one sales invoice to the carrier (ie. Once it is correct.” Initially. Enter the carrier’s statement number in the Reference Number column. Enter the check number and amount for each shipment on your carrier’s COD statement. the invoice to the carrier is in the Pending state.

62 This section is used to open a new cash drawer for an employee. and select the range of dates that the account will be valid manually (or by using the calendar widget). or leave the field blank to see all the cash drawers. Enter a brief description of the account to distinguish it from other receivable accounts. You can search by userLoginId of the user. enter the maximum amount of money (in the organization's currency) that can be billed to this specific account. If the same employee needs to manage multiple cash handling stations. In the "Account Limit" field. The screen will show you the date the cash drawer was opened and closed. Create Customer Billing Account Screen This screen allows you to create a billing account to receive payments from a particular customer. give the employee a separate user login for each station. based on all cash receipts and disbursements made by the employee. Past Cash Drawers Shows previously closed cash drawers. and any closing variance. by employee userLoginId. the opening and closing amount. defaults to now. Use at the beginning of a work period when cash is given to the employee and enter: • • • • Opened At: Date and time when the cash drawer is opened. and the current balance which should be in the cash drawer. Active Cash Drawers This section shows a list of all the cash drawers that are currently open. Initial Amount: Initial amount of cash given to the employee Opening Comments: Any comments you want to write Note that there can only be one cash drawer open per user login at a time. Enter the customer's internal party ID manually or search for it using the lookup widget. . You can click to see the details of all the transactions. User Login: userLoginId of the employee who is using the cash drawer.

View Billing Account Screen This screen allows you to view and modify details of a customer billing account. Clicking the billing account ID will take you to the "View Billing Account" screen. Find Customer Billing Account Screen This screen allows you to search for a customer billing account. Clicking the [Find] button will bring up any billing accounts that match the data you entered.63 Clicking the [Create] button will create the customer billing account and take you to the View Billing Account Screen. and is divided into the following sections: . You may search by either some or all of the internal Billing Account ID or the Customer Party ID (which you may enter manually or search for using the lookup widget).

Amount . "Sales Invoice #10001").This is the type and internal ID of the account transaction (for example. Net Balance . Description . and "Payment Method" fields.64 Billing Account Details The following information is displayed in the billing account details section: • • • • Billing Account ID . From/Thru Date . The customer's billing details will be automatically entered into the "Receive from Party". Enter the limit manually and select the appropriate currency from the drop down menu.These fields specify the time period the customer billing account is valid.Clicking this button will take you to the Receive a Payment to Billing Account Screen where you can receive a payment from the customer. • Customer Billing Account Transactions This section details the history of transactions for this customer billing account. [Pay Invoice] .This is the amount which is currently available for future orders. It is account limit minus net balance and minus the total of the open orders.This is the internal ID number of the customer billing account.This is the credit limit for this billing account. The following information is displayed: • • • • • Date . (Note that you can have multiple billing accounts or set a customer's total credit limit with the View Customer Agreements Screen. Customer . Transaction . Available Balance . • • Click on [Update] to update any of the information you have modified for the customer billing account. You may edit or update the following information: • Account Limit .This is the current outstanding balance on the billing account.This is the date and time that the transaction was posted.This field allows you to enter a brief description of the customer billing account to distinguish it from other accounts. Available Balance . It includes previous transactions but not open orders that have not been invoiced yet. The following buttons are available in the billing account details section: • [Receive a Payment] . Customer Billing Account Open Transactions .This is the net balance of the account's transactions as of this transaction. By default.This is the available balance of the customer billing account as of this transaction.This is the name of the customer whose account you are viewing. this field will be set to the customer's pre-configured currency. Enter the date manually or search for it using the calendar widget.This is the amount of the transaction. Net Balance . "Payment Type".Clicking this button will take you to the Pay Invoice with Billing Account Screen where you can pay an open invoice from the customer's billing account.

This is the date and time that the order was placed by the customer. Pay Invoice with Billing Account Screen This screen allows you to pay a customer's invoice from their customer billing account. "WS10002"). It will be automatically set to reflect the customer from the previous billing account screen.This is the internal ID of the order (for example.65 This section details open transactions for current orders placed by the customer. Available Balance . • . Order Name .This is the total amount of the order. Grand Total . "Customer Payment" or "Customer Deposit") and is by default set to customer payment.This is the sum amount of all open orders. Order . You may change the party by entering the new internal ID manually or searching for it using the lookup widget. Please note that if no name was given to the order. You may change the payment type by selecting the relevant type from the drop down menu. then click the [Submit] button to apply the payment to the invoice. Payment Type . The following information is displayed: • • • • • • Order Date . this will display "N/A". Receive a Payment to Billing Account Screen This screen allows you to receive a payment to a customer billing account.This is customer who is making the payment.This is the balance of the customer billing account available to pay invoices for open orders. Enter the appropriate information into the following fields: • Received From Party . Open Orders Total . Enter the invoice ID number and the amount to be paid.This is the general name you have given to the order. The billing account ID will be automatically set from the View Billing Account Screen.This is the type of transaction (for example.

This is the actual date the payment was made. To Party .66 • Payment Method . Click the [Find] button to bring up all finance charges that match the criteria you entered.The payment method (for example. this will be set to the billing account's preconfigured currency.This is the date that the payment will be made and applied to the customer billing account. You may change the payment method by selecting from the previously created customer payment methods using the drop down menu. Due Date . Clicking on an invoice from the search results will take you to the View Finance Charge screen. "Sent" or "Paid") from the drop down menu. • • • Clicking the [Submit] button will apply the payment to the customer billing account and return you to the View Billing Account Screen. Find Finance Charges Screen This screen allows you to search for finance charges using the following criteria: • • • • • • • Invoice ID . "Credit Card" or "Cash") of the payment and is by default set to credit card.Enter the check number or reference number of the payment transaction. Invoice Date . This will specify the time frame for the search. Enter the "From" and "Thru" date manually or search for it using the calendar widget. Paid Date . Ref Num . Enter the internal ID of the party manually.This is the internal ID of the specific finance charge. Enter the date manually or search for it using the calendar widget. Reference Number . This will specify the time frame for the search.This is the reference number for the finance charge payment.This is the date the finance charge was created. Status . Amount . Enter the "From" and "Thru" date manually or search for it using the calendar widget. . or search for it using the lookup widget. This will specify the time frame for the search. By default.This is the party the finance charge was invoiced to.This is the specified date by which the finance charge must be paid.Enter the amount of the payment manually and select the appropriate currency from the drop down menu. Effective Date . Enter the "From" and "Thru" date manually or search for it using the calendar widget.Select the current status of the finance charge (for example.

Grace Period . the system will calculate the finance charge for you based on the interest rate and grace period you have entered. Invoices will not be assess a finance charge during their grace period. Outstanding . Party Classification .Enter the number of days for the payment grace period. You may search for the invoices using the following fields: • • • • Party ID . Days Outstanding .This is the amount of money that have previously been charged to the customer. "Do Not Ship Customers" or "Net 30 day billing") from the drop down menu. or search for it using the lookup widget. Customer Party . Clicking the check box next to any invoice for which you are assessing the finance charge and clicking the [Assess Finance Charges] button will assess the charges and update the screen to reflect the amount charged.Enter the amount to be charged for the overdue invoice according to the interest rate. Clicking the [Find] button will bring up any open invoices that match the criteria you have entered and display the following information: • • • • • • Invoice ID . . Please note that the description will read "Finance Charge For Invoice #" (where the "#" space will automatically display the relevant internal invoice number) by default.Enter the interest rate for the finance charges.Enter a brief description to distinguish the finance charge from other charges. and newer invoices which are not older than the grace period will not be shown in the list below.This is the number of days since the invoice due date.This is the date the invoice was issued to the customer.Enter the internal ID of the party whose invoice you are assessing the charge to.Select the appropriate customer classification (for example. Description .67 Assess Finance Charges Screen This screen allows you to assess finance charges on overdue invoices created for customers.This is the name and internal ID of the customer who you sent the invoice to. Previous Finance Charges . By default. Interest Rate .This is the internal ID of the open invoice. You may assess the finance charges using the following fields: • • Finance Charge For Invoice .This is the amount of money the customer owes your organization. Invoice Date . Clicking on the customer name will take you to the Customer Statement Screen.

You may manually enter the "As Of" date or search for the date using the calendar widget. Above it is an [Excel] button which will generate this report into a spreadsheet for further analysis. The two columns of the report show the customer name and ID and their outstanding balance. To the right is a chart breaking down outstanding balances for all customers which account for more than 5% of the total. You may also use a fiscal time period by selecting it from the drop down menu. . Clicking the [Run] button will run the balance sheet. "Actual" or "Budgeted") from the drop down menu to run the balance sheet for actual results or for budget or forecast results. Clicking the [Return to Receivables] button will take you back to the Receivables Main Screen. Select the Fiscal Type (for example.68 Balances by Customer Screen This screen will show you the outstanding balances for all your customers as of a specified date or at the end of a pre-configured fiscal time periods.

"Actual" or "Budgeted") from the drop down menu to run the customer statement for actual results or for budget or forecast results. which is the customer's outstanding balance at the beginning of the report period Each transaction during this time period. Clicking the [Return to Receivables] button will take you back to the Receivables Main Screen.69 Customer Statement Screen This screen shows a statement of a customer's account during a specified date range or a preconfigured fiscal time period. The statement shows the following: • • An initial balance. Select the Fiscal Type (for example. You may also use a fiscal time period by selecting it from the drop down menu. showing: . Clicking the [Run] button will run the customer statement. You may manually enter the "From" and "Thru" dates or search for the date using the calendar widget.

Customer Payment) A transaction number. For each outstanding invoice. The report shows your customer's open invoices over four time periods (0-30 days. Clicking the [Return to Receivables] button will take you back to the Receivables Main Screen. Receivables Average DSO Report Screen . a [Transaction] link to see the accounting entries of the transaction. or the [PDF] button to create a PDF file of the invoice. 30-60 days. and 90+ days) and will display the outstanding balance for each invoice and an ending balance at the end of the period. You may manually enter the "As Of" date or search for the date using the calendar widget. Select the Fiscal Type (for example. "Actual" or "Budgeted") from the drop down menu to run the receivables aging report for actual results or for budget or forecast results. Click on this link to see the transaction. o The amount of the transaction o The customer's balance after this transaction An ending balance at the end of the period o o o o • Accounts Receivables Aging Screen This screen allows you to run an accounts receivables aging report on invoices sent to your customers as of a specified date or at the end of a pre-configured fiscal time period.70 A date and time The type of transaction (Sales Invoice. You may also use a fiscal time period by selecting it from the drop down menu. Clicking the [Run] button will run the accounts receivables aging report. Please note that invoices overdue according to their due date will appear in red. 60-90 days. If the transaction is an invoice. a [PDF] link which allows you to print the invoice as a PDF o If you have permission to view transactions. you may click the [Email] button to email the invoice.

Value Weighted DSO . Average DSO . Credit Card Settlements Report Screen This report shows the credit card settlements during a period of time. based on the value of the invoices.This is the average number of days the invoices for this customer are outstanding based on the number of invoices to this customer.This is the average number of days the invoices for this customer are outstanding.71 This screen allows you to run a report averaging the days outstanding for customer invoices during a specified date range or a pre-configured fiscal time period.This is the total value of the outstanding invoices. . Clicking the [Run] button will create the credit card settlements report. Invoices Total . both by number of invoices and by value of invoices. Clicking the [Run] button will run the average DSO report.This is the number of outstanding invoices for the customer. AmEx) and the total amount settled from that credit card type. You may manually enter the "From" and "Thru" dates or search for the date using the calendar widget. You can click on this link to view the payment. Enter the "From" and "Thru" dates manually or search for them using the calendar widget. The total for all outstanding invoices is displayed at the bottom of the report along with the average days outstanding for all the customers. MasterCard. Clicking the [Return to Receivables] button will take you back to the Receivables Main Screen. The top portion of the report shows each credit card type(Visa. The report shows the following: • • • • • Party . By default the report runs for the past day. including: • • Date and time of the transaction Internal Payment ID. "Actual" or "Budgeted") from the drop down menu to run the average DSO report for actual results or for budget or forecast results. Number of Invoices . Select the Fiscal Type (for example. The bottom portion of the report shows the details of the credit card settlements. You may also use a fiscal time period by selecting it from the drop down menu.This is the internal ID of the customer relevant to the outstanding invoice.

Within each section are links to the various functions related to the category. Create Vendor Invoice Screen This screen allows you to create an invoice for a payment owed to a vendor. "Payment". You may use this screen to navigate within the Payables section. if any Reference number from the payment processor for this settlement Gateway code from the payment processor for this settlement Payables Main Screen This is the main screen of the Payables section. if any Invoice Id for this settlement. Enter the appropriate information into the following fields: .72 • • • • • • • • Credit card number Credit card type Expiration date Amount of the settlement Order Id for this settlement. and "Reports". "Commissions". The screen is divided into "Invoices". and can be accessed at any time by clicking on the "Payables" tab in the financials application.

Select the time by using the drop down menus.This is the date and time that the invoice is created. Reference Number . Please note that the currency will be set to the vendor's pre-configured default currency. You may enter the date manually or by using the lookup widget. Invoice Date . Due Date . Currency . or search for the party using the lookup widget. Description .Select the relevant currency from the drop down menu. Due Date .This field allows you to enter a message along with the credit memo for the party receiving the payment.This field allows you to enter a brief description of the credit memo to distinguish it from other credit memos. Enter the appropriate data in the following fields: • • • • • • • From Party . Clicking the [Create] button will create the credit memo and take you to the View Credit Memo Screen. Select the time by using the drop down menus. Description . Please note that the currency will be set to the team member's pre-configured default currency.This field allows you to enter a message along with the invoice for the vendor. You may enter the date manually or by using the lookup widget. Message .This field allows you to enter the reference number of the invoice payment.This is the date and time that the credit memo is created. Invoice Date .This field allows you to enter a brief description of the invoice to distinguish it from other invoices. Currency .Enter the internal ID of the vendor you are paying the invoice to manually.Enter the date and time that the credit memo is due. Clicking the [Create] button will create the vendor invoice and take you to the View Invoice Screen. or search for the party using the lookup widget.Enter the internal ID of the party you are paying the credit to manually.Select the relevant currency from the drop down menu.Enter the date and time that the invoice is due.This field allows you to enter the reference number of the payment. . Message .73 • • • • • • • From Party . Reference Number . Create Credit Memo Screen This screen allows you to create a credit memo for a credit to be paid.

Click the [Find] button to bring up all invoices that match the criteria you entered.This is the party who created the invoice to be paid. Enter the internal ID of the party manually. Clicking on an invoice from the search results will take you to the View Invoice Screen.This is the date the invoice was created.This is the internal ID of the specific invoice. This will specify the time frame for the search. This will specify the time frame for the search. Find Credit Memos Screen . Paid Date . Invoice Date . or search for it using the lookup widget. Ref Num .Select the current status of the invoice (for example.74 Find Vendor Invoices Screen This screen allows you to search for vendor invoices using the following criteria: • • • • • • • Invoice ID . From Party . Due Date . "Sent" or "Paid") from the drop down menu.This is the specified date by which the invoice must be paid.This is the actual date the payment was made. Enter the "From" and "Thru" date manually or search for it using the calendar widget. Enter the "From" and "Thru" date manually or search for it using the calendar widget. Enter the "From" and "Thru" date manually or search for it using the calendar widget.This is the reference number of the invoice payment. Status . This will specify the time frame for the search.

This is the reference number of the credit memo payment.This is the internal name of the customer you are invoicing.This is the internal ID of the credit memo. Enter the "From" and "Thru" date manually or search for it using the calendar widget. Paid Date . Enter the "From" and "Thru" date manually or search for it using the calendar widget.This is the party who issued the credit memo. "Sent" or "Paid") from the drop down menu. Invoice Date . Click the [Find] button to bring up all credit memos that match the criteria you entered.This is the specified date by which the credit memo must be paid. View Invoice Screen The "Sales Invoice" screen is divided into the following sections: Basic Invoice Details This section displays the following basic details: • • • • To Party . or search for it using the lookup widget. Status . Enter the "From" and "Thru" date manually or search for it using the calendar widget. This will specify the time frame for the search. Paid Date . Enter the internal ID of the party manually. "Pending" or "Paid").This is the reference number of any orders added to the invoice. Status .This is the current status of the invoice (for example. Due Date .75 You may search credit memos using the following criteria: • • • • • • • Invoice ID . Orders . Clicking on a credit memo from the search results will take you to the View Invoice Screen.This is the actual date the payment was received. From Party . the date and time will be displayed here.Select the current status of the credit memo (for example. This will specify the time frame for the search. You may also update the following invoice details: . Ref Num .If the invoice payment has been received. This will specify the time frame for the search.This is the date the credit memo was created.

Billing Address .Clicking this button will return you to the Create Sales Invoice Screen where you can create and a new sales invoice.Clicking this button will mark this invoice as non-collectable. Clicking the [Update] button will save the changes to the invoice item. Clicking the [Add Term] button will apply the term to the invoice.Clicking this button will change the status of the invoice to "Cancelled". Clicking the [Mark as Ready] button will also bring up the [Writeoff] button. [PDF] . [Email] . Due Date . and will make the invoice noneditable. [Sample Invoice PDF] .Enter the number of days relevant to this term for the invoice.Enter the date and time that the invoice is due. Invoice Items This section lists the items added to the invoice and allows you to update the item ID.Clicking this button will allow you send an email with a PDF of the sales invoice as an attachment.Select the term type (for example. and price.Enter the monetary value of the term for the invoice. [Cancel] . Value .Enter a brief description of the term to distinguish it from other terms that may be applied to this invoice. The invoice details section also allows contains the following buttons: • • • • • • • [Mark as Ready] . Clicking on the number of an item will take you to a Modify Invoice Items Screen where you can modify the item type details. Invoice Terms This section allows you to apply additional terms to the invoice.This is the date and time that the invoice is created.Select the correct billing address from the drop down menu. Days . Please note that any addresses created for the invoiced party will be listed in the drop down menu.Clicking this button will save the invoice as a PDF file. You may enter the date manually or by using the lookup widget. however you will no longer be able to edit the invoice details. Please note that the invoice will not be deleted from the system. This invoice is basically a list of items without prices. Enter the appropriate data into the following fields: • • • • Term Type . Description .76 • • • Invoice Date . [Writeoff] . New Invoice Items . description. Clicking the [Remove] button will remove that item from the invoice. "Commission for a specific product" or "Discount if Paid within Specified Days") from the drop down menu.This button allows you to save a commercial sample invoice as a PDF file for your reference. [Create New] . Select the time by using the drop down menus.This button will only appear after an item has been added to the invoice. quantity. Clicking this button will mark the invoice as ready.

Quantity . Enter the appropriate data into the following fields: • • • • • • • • Type .Enter a brief description of the term to distinguish it from other items that may be applied to this invoice.Enter the monetary value of the item that you are adding to the invoice and select the currency from the drop down menu. Description . Amount . "Item Sales Tax" or "Item Additional Feature") from the drop down menu.If the new invoice item requires you to override a General Ledger account. Clicking the [Add] button will apply the new item to the invoice.This optional field can be used to override the account the item would be invoiced to by default. Is Taxable . .77 This section allows you to apply additional items to the invoice.Enter the quantity of the item that you are adding to the invoice.If you are adding an additional product to the invoice. you may enter the internal product ID manually or search for it using the lookup widget. Product ID . Tax Authority . Product ID . "Item Sales Tax" or "Item Additional Feature") from the drop down menu. Quantity .Select the type of item that you are adding to the invoice (for example. Please note that the currency will be set to the customer's pre-configured default currency. you may enter the internal product ID manually or search for it using the lookup widget.Indicate the appropriate tax authority by either selecting the relevant state from the first drop down menu.Enter the quantity of the item that you are adding to the invoice. you may select the account from the drop down menu. Modify Invoice Items Screen This screen allows you to modify an item that has been added to an invoice. Description .Select "Yes" or "No" from the drop down menu to indicate whether the new item will be added to the taxable items in the invoice. or by selecting the specific state tax authority name from the second drop down menu.Enter a brief description of the term to distinguish it from other items that may be applied to this invoice. Override Account .Select the type of item that you are adding to the invoice (for example. You may update the following fields: • • • • • Type . Override Account .If you are adding an additional product to the invoice.

or the reference number of a credit card or EFT transaction.Select the payment type (for example. Clicking the [Update] button will update the invoice to reflect the changes you have made to this invoice item.This is the internal ID of the specific payment. Clicking the [Make Payment] button will record the payment in the system and take you to the View Payment Screen for this payment. Please note that the currency will be set to the organization's pre-configured default currency. Effective Date .78 • • • Amount . or by using the calendar widget. .Enter any relevant comments into this optional field. Find Payment Screen You may search for a payment that has been received using the following criteria: • Payment ID . or search for it using the lookup widget. "Vendor Payment") from the drop down menu. Tax Authority .Enter the amount of the payment and select the currency from the drop down menu. Please note that the currency will be set to your organization's pre-configured default currency. Check/Ref Num . Pay to Party . Amount . Enter the appropriate data into the following fields • • • • • • • Payment Type .Enter the date that the transaction will be effective manually.You may enter the internal party ID manually. If you have entered the party ID on the previous screen. Payment Method Type .Enter the monetary value of the item that you are adding to the invoice and select the currency from the drop down menu.Indicate the appropriate tax authority by either selecting the relevant state from the first drop down menu.Select "Yes" or "No" from the drop down menu to indicate whether the new item will be added to the taxable items in the invoice. Is Taxable . Make a Payment Screen This screen allows you to make a payment.Select from the company's available payment methods from the drop down menu. Comments . This will automatically select the appropriate tax authority from the second drop down menu. it will automatically be applied to this field.Enter the check number.

Enter the amount you’d like to pay. Status . .This is the internal ID of the party you have received the payment from. This will specify the time frame for the search. You will see the outstanding amounts of all the invoices. Clicking on a payment from the search results will take you to the View Payment Screen. Enter the ID manually. or search for it using the lookup widget.This is the date that the payment is received. Enter the "From" and "Thru" date manually or search for it using the calendar widget. Effective Date . Pay Multiple Vendors (Check Run) Screen A check run is a special expedited process for paying outstanding bills. "Customer Payment" or "Vendor Credit") from the drop down menu.Select the type of payment (for example. "Received" or "Cancelled") from the drop down menu. enter an initial check number. Receive from Party .Enter either the check number or the reference number for the transaction. make sure that the logged in user has set a country for his language of choice in Profile screen. Clicking the [Find] button will bring up any payments that match the criteria you entered. For example. "Credit Card" or "Paypal") from the drop down menu. Payment Method Type . set "English (United States)" rather than just "English". then select the invoices to pay. View Payment Screen NOTE For your check to print properly.79 • • • • • • Payment Type .Select the payment method type (for example. and enter a due date to find all READY invoices with either an empty due date or a due date before the one you just entered. Check/Ref Num .Select the current status of the payment (for example. Select a payment method.

Create Commission Agreement Screen This screen allows you to create commission agreements to be applied to sales for a team member. For purchase invoices. . and you will be shown a list of outgoing Payments which are still UNPAID. For customer return invoices. they are created with the type CUSTOMER_REFUND. Party ID to . It will then apply the payment to all of those invoices. Once you’re done. the payments are created with the type VENDOR_PAYMENT. they are created with the type COMISSION_PAYMENT. Enter the appropriate information into the following fields: • • Agreement Date . Select the time using the drop down menus. Enter the party's internal ID manually or search for it using the lookup widget. You can click on the ones you want to print and then print them all as PDF’s. Click on one. Enter the date manually or search for it using the calendar widget. For commission invoices. Print Checks Screen There should be several links to the print checks. one for each of your company's “COMPANY CHECK” payment methods. The payment will be in the UNPAID state and can then be printed from the check printing screen.80 The system will then automatically create a Payment for each vendor partyId for the total of all the invoices selected to be paid for this vendor.This is the sales team member the commission agreement applies to. click on [Mark as Sent].This is the date and time that the commission agreement is created. and all the selected payments will be marked as SENT. This screen is designed to print the unpaid checks for this payment method.

This field allows you to enter the full text of the commission agreement. Clicking the [Create] button will create the commission agreement and take you to the View Commission Agreement Screen. Clicking on a commission agreement from the search results list will take you to the View Commission Agreement Screen.81 • • • From Date/Thru Date . Description . View Commission Agreement Screen .These fields specify the time frame the commission agreement will be valid through.This field allows you to enter a brief description of the commission agreement to distinguished from other commission agreements. Enter the internal party ID manually or search for it using the lookup widget. Find Commission Agreements Screen This screen allows you to search for commission agreements by either the party the commission is paid to or the status (for example. Enter the "From" and "Thru" date manually or search for them using the lookup widget. Select the times using the drop down menus. "Active" or "Rejected"). Select the status from the drop down menu. Clicking the [Find] button will bring up any commission agreements that match the search criteria. Full Text .

then for any order/invoice which the agent is the commission agent or sales rep.This is the type of agreement you have created (for example.This is the sales team member the commission will be paid to.This is a brief description to distinguish the commission agreement from other agreements.Clicking this button will allow you to view the complete commission agreement text. Select the term type first and the fields for that term type will appear: • Applies to any order with role . The terms of the agreement will no longer apply to your organization's sales. From Party . including the following details: • • • • • • Type . if you add "COMMISSION_AGENT" or "SALES_REP" in the role field.Clicking this button will change the status of the commission agreement to "Rejected" and remove all functionality from the screen so that you may no longer modify the agreement. "Rejected" or "Active").This is the current status of the agreement (for example.The agent would earn a commission on any order or invoice for which he is associated with a specified role.Clicking this button will change the status of the commission agreement to "Active".This button will only appear if the commission agreement is active. Commission Customers This section allows you to define the customers for which the agent would earn a commission. The commission agent and sales rep roles are by default created by the CRMSFA application for the user who enters the order and automatically created for the invoices of the order. This section also contains the following buttons: • • • • [Cancel] . "Commission"). [View Full Text] .This specifies the time period the commission agreement pertains to. Status .This is the party paying out the commission (typically your organization). [Reject] . Clicking this button will change the status of the agreement to "Completed". For example. Enter the role code into the "Role" field. This will also remove all functionality from the screen so that you may no longer modify the agreement. The page is divided into the following sections: Commission Agreement Details This section will display the general information about the commission agreement.82 This screen allows you to view and modify commission agreements that you have created for members of your organization's sales team. [Edit] . he would be eligible for a commission. Description .Clicking this button will cancel the agreement and remove all functionality from the screen so that you may no longer modify the agreement. • • Payment Terms See Payment Terms. applying the terms of the agreement to future sales.Clicking this button will take you to a new screen where you can update the commission agreement information. . [Activate] . [Complete] . From/Thru Date . To Party .

Commission Rate Schedule This section allows you to define the commission rate earned by the agent. • • . For example. Applies to customer classification . if a sales rep sells between 1 to 10 units of a product in category A. Enter the classification code into the "Party Class" field. Enter the percentage number into the "Term Value" field.This is a flat percentage commission for the entire order or invoice. but under "commission for all products in a category" he would be eligible for a 12% commission on the total value. and the agent sells 5 units of 100 and 6 units of 200. and the category is the product category ID.The agent would earn a commission any order or invoice for which the customer is part of the entered classification code. "10" means 10% of the total invoiced amount. and so forth.The agent would earn a commission for any order or invoice to the customer.This allows you to specify a commission rate for each product in a product category. if products 100 and 200 both belong to category A. For example. the min and max values define the minimum and maximum quantity of that product sold for which this commission is applicable.This is similar to "commission for each product in a category" except that the commission quantity break points are calculated for all the products on the invoice which belong in a category. Select the term type first and the fields for that term type will appear: • Flat commission rate on entire order . Enter the customer's internal ID into the "Party" field manually or search for it using the lookup widget. under "commission for each product in a category" he would be eligible for 10% commission on both products. The term value defines the percentage of commission ("10" being 10%). Commission for all products in a category . excluding tax and shipping and handling charges but including any discounts or adjustments on the order or invoice. The term value is a percentage number--for example. Commission for each product in a category . If he sells between 11 and 20 units. he would earn a 12% commission. he would earn a 10% commission.83 • • Applies to customer .

84 Create Commission Invoice Screen This screen allows you to create a commission invoice for a member of your sales team. Enter the appropriate data in the following fields: .

This is the actual date the payment was made. This will specify the time frame for the search. or search for the party using the lookup widget.Enter the date and time that the invoice is due. This will specify the time frame for the search.This is the date and time that the invoice is created.This field allows you to enter a brief description of the invoice to distinguish it from other invoices. Enter the "From" and "Thru" date manually or search for it using the calendar widget.This is the specified date by which the invoice must be paid. Enter the internal ID of the party manually. Enter the "From" and "Thru" date manually or search for it using the calendar widget.This is the sales team member the commission invoice was created for. Description . This will specify the time frame for the search. Due Date .This field allows you to enter the reference number of the invoice payment. Due Date . Status . "Sent" or "Paid") from the drop down menu. Currency . Find Commission Invoices Screen This screen allows you to search for commission invoices using the following criteria: • • • • • • • Invoice ID . Select the time by using the drop down menus. Paid Date .85 • • • • • • • From Party . Enter the "From" and "Thru" date manually or search for it using the calendar widget.Select the current status of the invoice (for example. Reference Number .Enter the internal ID of the member of the sales team you are paying the invoice to manually.This is the reference number for the invoice payment.This is the internal ID of the specific commission invoice. Invoice Date .This is the date the invoice was created.This field allows you to enter a message along with the invoice for the team member. . You may enter the date manually or by using the lookup widget. Clicking the [Create] button will create the commission invoice and take you to the View Invoice Screen. Please note that the currency will be set to the team member's pre-configured default currency. Message . Invoice Date . From Party .Select the relevant currency from the drop down menu. or search for it using the lookup widget. Ref Num .

86 Click the [Find] button to bring up all commission invoices that match the criteria you entered. Commission Balances Screen This screen will show you the outstanding balances of commissions for sales team members as of a specified date or at the end of a pre-configured fiscal time periods. The two columns of the report show the sales team member's name and ID and their outstanding balance. Select the Fiscal Type (for example. Clicking the [Run] button will run the commission balances sheet. Commissions Statement Screen . You may also use a fiscal time period by selecting it from the drop down menu. You may manually enter the "As Of" date or search for the date using the calendar widget. Clicking on an invoice from the search results will take you to the View Invoice Screen. "Actual" or "Budgeted") from the drop down menu to run the commission balances sheet for actual results or for budget or forecast results. Above it is an [Excel] button which will generate this report into a spreadsheet for further analysis. Clicking the [Return to Payables] button will take you back to the Payables Main Screen. To the right is a chart breaking down outstanding balances for all team members which account for more than 5% of the total.

You may also use a fiscal time period by selecting it from the drop down menu. which is the sales team member's balance at the beginning of the report period Each transaction during this time period. o The amount of the transaction o The sales team member's balance after this transaction An ending balance at the end of the period • Balances by Vendor Screen This screen will show you the outstanding balances for all your vendors as of a specified date or at the end of a pre-configured fiscal time periods. Select the Fiscal Type (for example. You may manually enter the "As Of" date or search for the date using the calendar widget. You may manually enter the "From" and "Thru" dates or search for the date using the calendar widget. Click on this link to see the transaction. Select the Fiscal Type (for example. . The statement shows the following • • An initial balance. Clicking the [Run] button will run the commission statement. showing: o A date and time o The type of transaction (Commission Payment) o A transaction number. "Actual" or "Budgeted") from the drop down menu to run the balance sheet for actual results or for budget or forecast results. a [Transaction] link to see the accounting entries of the transaction. Above it is an [Excel] button which will generate this report into a spreadsheet for further analysis. a [PDF] link which allows you to print the invoice as a PDF o If you have permission to view transactions. "Actual" or "Budgeted") from the drop down menu to run the commissions statement for actual results or for budget or forecast results.87 This screen shows a statement of a sales team member's commissions during a specified date range or a pre-configured fiscal time period. To the right is a chart breaking down outstanding balances for all vendors which account for more than 5% of the total. o If the transaction is an invoice. You may also use a fiscal time period by selecting it from the drop down menu. Clicking the [Return to Payables] button will take you back to the Payables Main Screen. The two columns of the report show the vendor name and ID and their outstanding balance.

88 Clicking the [Run] button will run the balance sheet. Clicking the [Return to Payables] button will take you back to the Payables Main Screen. showing: o A date and time o The type of transaction (Vendor Invoice. "Actual" or "Budgeted") from the drop down menu to run the vendor statement for actual results or for budget or forecast results. Click on this link to see the transaction. a [Transaction] link to see the accounting entries of the transaction. a [PDF] link which allows you to print the invoice as a PDF o If you have permission to view transactions. o The amount of the transaction o The vendor's balance after this transaction An ending balance at the end of the period • . Clicking the [Return to Payables] button will take you back to the Payables home screen. You may also use a fiscal time period by selecting it from the drop down menu. Vendor Payment) o A transaction number. Vendor Statement Screen This screen shows a statement of a vendor's account during a specified date range or a preconfigured fiscal time period. which is the vendor's balance at the beginning of the report period Each transaction during this time period. You may manually enter the "From" and "Thru" dates or search for the dates using the calendar widget. The statement shows the following • • An initial balance. Clicking the [Run] button will run the vendor statement. o If the transaction is an invoice. Select the Fiscal Type (for example.

The report shows your organization's open invoices over four time periods (0-30 days. For each outstanding invoice. Please note that invoices overdue according to their due date will appear in red. Clicking the [Run] button will run the accounts payables aging report. "Actual" or "Budgeted") from the drop down menu to run the payables aging report for actual results or for budget or forecast results. Select the Fiscal Type (for example. or the [PDF] button to create a PDF file of the invoice. You may also use a fiscal time period by selecting it from the drop down menu. 30-60 days. Clicking the [Return to Payables] button will take you back to the Payables Main Screen. Payables Average DSO Report Screen . and 90+ days) and will display the outstanding balance for each invoice and an ending balance at the end of the period. You may manually enter the "As Of" date or search for the date using the calendar widget. you may click the [Email] button to email the invoice.89 Accounts Payables Aging Screen This screen allows you to run an accounts payable aging report on invoices sent to your organization as of a specified date or at the end of a pre-configured fiscal time period. 60-90 days.

You may also use a fiscal time period by selecting it from the drop down menu. Clicking the [Return to Payables] button will take you back to the Payables Main Screen. Value Weighted DSO . The relevant fields are: • • • • • • • Payment Id: internal system ID of the paycheck Paycheck Type: the type of the paycheck ("California Paycheck".This is the internal ID of the vendor relevant to the outstanding invoice.This is the total value of the outstanding invoices.This is the number of outstanding invoices for the vendor. Check/Ref Num: The check number of the paycheck . Select the Fiscal Type (for example. You may manually enter the "From" and "Thru" dates or search for the date using the calendar widget. The report shows the following: • • • • • Party .This is the average number of days the invoices are outstanding. Employees Screens Find Paycheck Screen This screen allows you to look up a paycheck. Clicking the [Run] button will run the average DSO report. Invoices Total . Average DSO . weighted by the values of the invoices.) If left blank it is any paycheck type which has been configured for your organization. Pay to Party: internal system ID of the employee to whom the paycheck is made out Status: status of the paycheck Effective Date: Date of the paycheck Payment Method: The companny account where the paycheck is drawn from. including the average days outstanding for all invoices by number and value of invoices. The total for all outstanding invoices is displayed at the bottom of the report. Number of Invoices .This is the average number of days the invoices are outstanding. "Actual" or "Budgeted") from the drop down menu to run the average DSO report for actual results or for budget or forecast results. "New York Paycheck".90 This screen allows you to run a report averaging the days outstanding for your organizations invoices during a specified date range or a pre-configured fiscal time period.

91 If you do not enter any fields and press [Find Paycheck] the system will return all paychecks of any type in any status. Payment Method: select one of the checking accounts on which this paycheck is drawn. Note that paychecks can only be written against checking accounts. . Pay to Party: system ID of the employee party to whom the paycheck is written. Select one from all the paycheck types which are configured for your organization. Gross Amount: amount of the paycheck before withholdings Effective Date: date of the paycheck Comments Check/Ref Num: check number Once you click on [Create Paycheck] it will be automatically created with the deduction and expense line items. The fields are: • • • • • • • Paycheck Type: type of paycheck. the system will refresh the list of paychecks to add the paycheck types which are available to this employee as well. By default. paycheck types which are available to any employee will be listed. Click on the ID of the paycheck to view paycheck details Create Paycheck Screen This screen allows you to create an initial paycheck for an employee. If you change this.

[Print as Check]: Print the paycheck in three-part check format. then you can edit both the paycheck and its line items. You can also click on the [Edit] button to change the paycheck details. check number. you can change the amount and party of every withholding and expense line. The withholdings are kept from the employee's portion of the paycheck. you can only view the paycheck. Otherwise. [Cancel]: Cancel a "Not Paid" paycheck. and net amount.92 View/Edit Paycheck Screen This screen will show you information about the paychecks you have created. Editing a Paycheck When the paycheck is in the "Not Paid" state. showing gross amount. After you mark a paycheck sent. Expenses: shows the employers' expenses. If the paycheck is still in the "Not Paid" state. deductions. and paying account. See below for more details. [Edit]: Change the paycheck header. Note that this means the paycheck is final and will cause it to be posted to the general ledger. [Mark as Sent]: Mark a "Not Paid" paycheck as "Sent". The expenses are assessed separately on the employer. This screen is divided into three sections: • • • Paycheck: shows the details of the paycheck Withholdings: shows all the employees' withholdings: the amount of the withholding and to whom it is sent. You cannot change the . including gross amount. The upper right hand corner are buttons which control what you can do with the paycheck: • • • • • [Create New]: Create another paycheck of the same paycheck type. including amount and to whom it is sent. you can no longer edit it.

The transaction will not posted after it is created. You also cannot remove or add additional withholding or expense line items. and the change will not be made. The lower parts of the paycheck will show the following lines: • • Gross Amount: Gross amount of the paycheck For each withholding. If you change the amounts of the withholdings so that they exceed the gross amount. Create Transaction Screen This screen allows you to create a transaction.Select the type of transaction (for example. . you will get an error.93 employee on a paycheck. "Bank Settlement" or "Finance Charge") from the drop down menu. You can still void this paycheck and issue another one if it is not correct. a separate line showing: o Withholding item description o To whom the withholding item is paid o Amount of the withholding item Net Amount: Gross amount minus all the withholdings • Quick Transaction This screen creates a debit and a credit accounting transaction entry in the base currency of the organization. Description . Printing the Paycheck Paychecks are printed to a PDF in the three part check format. If you change the gross amount of the paycheck. which is the gross amount minus the withholdings. you can no longer edit it. After you have set a paycheck to "Sent". Enter the appropriate data into the following fields: • • Transaction Type . The amount shown on the top part of the check is the net amount of the paycheck. the amounts of the withholding or expense line items will not change automatically--you will have to change them manually.Enter a brief description of the transaction to distinguish it from other transactions.

you may enter the date (or search for it using the calendar widget) and the system will automatically post the transaction at that specified time.Enter the date of the transaction or search for it using the calendar widget. You must delete the entries first before attempting to delete the transaction.94 • • • Transaction Date . Clicking the [Create] button will save the transaction and take you to the View Transaction Screen. The posting will fail if the transaction is not in balance. [Post] .Clicking this button will allow you to edit the transaction header so that you can update the transaction's details. and is divided into the following sections: Transaction Details This section will display the transaction details. Edit Transaction Screen This screen allows you to edit transactions that have not yet been posted.Select the type of transaction (for example. and contains the following buttons: • • • [Edit] . Fiscal Type . [Delete] .If the transaction will occur at a future date. and will relate the transaction to other aspects of the system. . "Actual" or "Budgeted") from the drop down menu. Scheduled Posting Date . This delete button will only appear if there are no entries. After a transaction is posted it can no longer be edited.Clicking this button will post the transaction to the General Ledger. The remaining fields are optional.Clicking this button will remove it from the system.

Debit/Credit .Clicking this button will remove the entry from the system. GL Account . Amount . Clicking the [Post] will allow you to post the transaction to the General Ledger. you may edit the entry using the following buttons: • • [Update] . [Remove] . After you have added a transaction entry. Clicking the [Create Transaction Entry] button will take you to a long form to create a transaction entry. Clicking on the transaction ID will take you to the [[View Transaction Screen]. Unposted Transactions Screen This screen allows you to view a list of unposted transactions.Select whether this entry is a debit or credit transaction. Clicking the [Add] button will create the transaction entry.Enter the amount of the transaction.This displays the number of this transaction entry.95 Transaction Entries This section allows you to create easy transaction entries quickly. and will display the basic transaction details.You may change the entry details and click this button to save the new information. and contains the following fields: • • • • Sequence ID .Select the relevant GL account from the drop down menu. .

Clicking on "Undeposited Receipts" or the [Settle] button (after the relevant credit card is selected from the drop down menu) will take you to a quick deposit screen with the pre-configured GL accounts. This is useful if a transaction was posted incorrectly. and will negate the original transaction.96 View Transaction Screen This screen allows you to view the transaction details for a transaction that has already been posted to the general ledger. It will display the transaction details. Clicking on the GL account will take you to the GL Account Activity Details Screen. payments and refunds from credit cards. but the opposite debit/credit flag. Settle Payments Screen This screen allows you to settle undeposited receipts. The view transaction screen also displays transaction entries that have been created. which will post a transaction with identical details. and contains a [Reverse] button. . Clicking on the sequence ID will take you to the transaction entry details.

Reconciled Balance . Clicking the [Reconcile] button will take you to the Reconcile Account Screen.This is a descriptive name assigned to the reconciliation.Select the account you would like to reconcile (for example. As of date .This is the date that the reconciliation occurred.Enter the ending balance for the account as of the reconciliation.Enter the effective date of your reconciliation. including the following information: • • • • • • GL Reconciliation ID . Reconciled Account Balance Screen This screen shows a history of the reconciliations for a GL account.97 Select Account to Reconcile Screen This screen allows you to search for the account you would like to reconcile. Reconciled By .This is the internal ID for this particular reconciliation. Enter the appropriate data into the following fields: • • • Select an Account . Reconciled Date . "1223300: Accounts Receivable . Description . . or search for the date using the calendar widget. Clicking the [Past Reconciliation] button will take you to the Reconciled Account Balance Screen to view past reconciliations that match the search criteria you have entered.MasterCard (12004)") from the drop down menu.This is the internal user login ID for the person who reconciled the account.This is the ending balance of the account as a result of this reconciliation. GL Reconciliation Name .This is a brief description to distinguish this reconciliation from other reconciliations. Ending Balance .

Then you can mark the account "reconciled. By default. Name . Description . Settlement. and this transaction will be marked tentatively reconciled.This is the balance as of the account's last reconciliation. Ending Balance . Debit and Credit .Check this box. Party .98 Clicking on GL Reconciliation ID will take you to the Reconciliation Detail Screen.This field allows you to enter descriptive or notes about this reconciliation. Transaction Date . Reconcile . Click on one of the heading columns to sort the list of transactions by that column's value.This is the customer or vendor or other party related to this transaction. Difference . it is just "Reconciled as of " the current date and time.This is the name of the reconciliation.This is the internal ID of the transaction. you can click on the [Reconcile] button below.This is the reference number of the payment or invoice of this transaction. You can click on it to view details of the transaction. The process of reconciling an account is that you check off the transactions which match your physical records until the balance calculated from the initial balance and your checked off transactions match your desired ending balance." It displays the following information: • • • • • • Beginning Balance . Below is a list of the transactions of the GL account which have not been reconciled yet.This is the ending balance you entered on the Select Account to Reconcile Screen. Once this is zero. Transaction Type . etc. showing: • • • • • • • Transaction .This is the balance calculated from the initial balance and all of the transactions you have checked off. .This is the type of the transaction: Payment.This is the date of the transaction. Reconcile Account Screen This screen allows you to reconcile the transactions and the final balance of a GL account versus physical records or statements you may have received. This is useful if you are reconciling against checks or invoices from other parties. and its balance will be considered in the calculated balance. Calculated Balance . Reference Num .This is the debit or credit amount. Internal.This is the difference between the ending balance you entered and the calculated balance.

These buttons will check and un-check all the transactions and recalculate the calculated balance.99 The buttons on the screen are: • • • • [Refresh] . and enter the current exchange rate. Click on this button. It will display the exchange rate history and allow you to add or update specific exchange rates. [Save For Later] . Clicking the [Update] button in the "Update Exchange Rate" form will update the existing exchange rate or create a new exchange rate entry. [Check All] and [Uncheck All] . You can then view this reconciliation later in the Reconciliation Detail Screen. Select the "From" currency and the "To" currency from the drop down menus. the transactions you have checked will be checked. IMPORTANT NOTE . so that you can enter a new exchange rate for existing entries.Clicking this button will save the tentatively marked transactions for later and exit this screen.This button only becomes active if the difference between the calculated and the ending balance is now zero. and the system will mark all the checked off transactions as reconciled and record the balance of the reconciliation. Exchange Rates Screen This screen allows you to set the exchange rate between two currencies. When you come back to it again.Clicking this button will update the list of transactions. Clicking the [Enter New Rate] button next to existing exchange rates will set the "Update Exchange Rate" form to match the appropriate currencies. [Reconcile] . in case there have been new ones. and you can continue where you left off. .This screen is designed for the Mozilla and Firefox browsers and may not function properly in other browsers.

Reports Main Screen This is the main screen of the Reports section. . "Inventory". Clicking the [Remove] button will remove the recurrence settings from the invoice. and "Tax".100 Recurring Invoices Screen This screen allows you to set existing invoices to recur at a given frequency. Clicking on the invoice ID will take you to the View Invoice Screen. you may edit the rate of recurrence by selecting the new rate from the recurrence drop down menu and clicking the [Update] button. You may use this screen to navigate within the Reports section. Clicking the [Add] button will add the recurrence settings to the selected invoice. After the recurrence has been added. This is useful for invoices that you send out or receive on a regularly scheduled basis. "Financials". "Daily" or "Monthly") from the drop down menu. The screen is divided into "Accounting". Within each section are links to the various functions related to the category. and can be accessed at any time by clicking on the "Reports" tab in the financials application. Enter the internal invoice ID for the invoice that you would like to recur. Select the rate of recurence (for example.

. By default it is set to the beginning and end of today. Transaction Summary Screen This screen shows a summary of the GL account transactions during a period of time. Is Posted: Select "Y" or "N" to see the posted versus un-posted transactions. You can click on the GL account code to the GL Account Activity Details Screen to see the details of the transactions for that GL account. showing the debit and credit balances of each GL account.101 Trial Balance Screen This screen gives you a snapshot trial balance of your organization at the current time. On top you can enter the following: • • From Date and Thru Date: date range of the transactions.

Clicking the [Return to Reports] button will return you to the Reports Main Screen. You can click on the account code again to go to the GL Account Activity Details Screen and see the detailed transactions of this GL account. for each GL account. Clicking the [Run] button will create an income statement. total credit. You can either compare the . You may also run the income statement for a pre-configured fiscal time period from using the drop down menu. forecasts. Net debit or credit is the total debit minus the total credit. Income Statement Screen This screen allows you to run an income statement for your organization within a given period of time. and net debit and credit amounts during the entered time period.102 After clicking on [Run]. the total debit. and other fiscal types. You can enter the "From Date" and "Thru Date" (or use the calendar widget). The Fiscal Type drop down menu allows you to run the income statement for actual transactions ("Actual") or for previously entered budgets. Comparative Income Statement Screen This screen allows you to compare income statements either for one period of time with another or compare actual income statements versus budgets and forecasts. the system will generate a report which shows.

To compare income statements of actual results over two time periods. You may manually enter the "As Of" date or search for the date using the calendar widget. Balance Sheet This screen will allow you to run a balance sheet as of a specified date or at the end of a preconfigured fiscal time periods. Clicking the [Run] button will run the two income statements and display them side by side. forecasts. You may also use a fiscal time period by selecting it from the drop down menu. Select the Fiscal Type (for example.103 income statements by entering two date ranges (either manually or using the calendar widget to enter the dates) or by selecting two different time periods. and other fiscal types. The second time period does not need to follow the first time period chronologically. Clicking the [Return to Reports] button will take you back to the Reports Main Screen. enter the time periods and select "Actual" for one time period and "Budget" for the other. enter two different date ranges and select "Actual" for both time periods. The Fiscal Type drop down menus allow you to compare income statements for actual transactions ("Actual") or for previously entered budgets. "Actual" or "Budgeted") from the drop down menu to run the balance sheet for actual results or for budget or forecast results. . Clicking the [Run] button will run the balance sheet. To compare actual income statements versus budget or forecast. Clicking the [Return to Reports] button will take you back to the Reports Main Screen.

enter the time periods and select "Actual" for one time period and "Budget" for the other. enter two different date ranges and select "Actual" for both time periods. To compare balance sheets of actual results over two time periods. Clicking the [Run] button will run the two balance sheets and display them side by side. and other fiscal types. forecasts. The second time period does not need to follow the first time period chronologically. To compare actual balance sheets versus budget or forecast. You can either compare the balance sheets by entering two date ranges (either manually or using the calendar widget to enter the dates) or by selecting two different time periods. Clicking the [Return to Reports] button will take you back to the Reports Main Screen. . The Fiscal Type drop down menus allow you to compare balance sheets for actual transactions ("Actual") or for previously entered budgets.104 Comparative Balance Sheet Screen This screen allows you to compare balance sheets either for one period of time with another or compare actual balance sheets versus budgets and forecasts.

forecasts. You can enter the "From Date" and "Thru Date" (or use the calendar widget). The Fiscal Type drop down menu allows you to run the cash flow statement for actual transactions ("Actual") or for previously entered budgets. Clicking the [Return to Reports] button will return you to the Reports Main Screen.105 Cash Flow Statement This screen allows you to run a cash flow statement for your organization within a given period of time. You may also run the cash flow statement for a pre-configured fiscal time period from using the drop down menu. and other fiscal types. . Clicking the [Run] button will create a cash flow statement.

Clicking the [Run] button will run the two cash flow statements and display them side by side. The Fiscal Type drop down menus allow you to compare cash flow statements for actual transactions ("Actual") or for previously entered budgets. To compare actual cash flow statements versus budget or forecast. To compare cash flow statements of actual results over two time periods. You can either compare the cash flow statements by entering two date ranges (either manually or using the calendar widget to enter the dates) or by selecting two different time periods. forecasts.106 Comparative Cash Flow Statement This screen allows you to compare cash flow statements either for one period of time with another or compare actual cash flow statements versus budgets and forecasts. . and other fiscal types. enter two different date ranges and select "Actual" for both time periods. The second time period does not need to follow the first time period chronologically. enter the time periods and select "Actual" for one time period and "Budget" for the other. Clicking the [Return to Reports] button will take you back to the Reports Main Screen.

107

Inventory Valuation Report
This screen allows you to run a report of your organization's inventory value as of a specified date and time. You may enter the "As Of" date (or use the calendar widget). You may also run the inventory valuation report at the end of a pre-configured fiscal time period from using the drop down menu. The Fiscal Type drop down menu allows you to run the inventory valuation report for the actual value ("Actual") or for previously entered budgets, forecasts, and other fiscal types. You may also run an inventory valuation report for a specific item, by entering the internal product ID (or by searching for it using the lookup widget). Clicking the [Run] button will create an inventory valuation report. Clicking the [Return to Reports] button will return you to the Reports Main Screen.

108

Inventory Value Detail Report
This screen allows you to run an inventory valuation report based on the actual inventory items owned by your company. You may run the report for a specific inventory product by entering the internal product ID (or search for it using the lookup widget), or for all product in your inventory by leaving the "Product ID" field blank and clicking the [Run] button. The report will be as of the current date and time. The report will contain the following information: • • • • • • • Inventory Item - This is the internal ID number for the product in the inventory. Product - This is the internal product number for the product. Serial No. - This is the serial number of the item (if none is specified this will display "Non-Serialized"). QOH - This is the Quantity on Hand value, and is the number of units currently in your inventory. Unit Cost - This is how much each unit costs to manufacture or purchase from the vendor. Value - This is the product's sale value. Cuml Value - This is the cumulative value of inventory products as listed.

The inventory value detail report will calculate the subtotal of your inventory. It will also display any adjustments relevant to your inventory (for example, inventory products currently being manufactured or scheduled to be ordered from a vendor). The Total Inventory Value is displayed at the bottom of the report.

109

Sales, Inventory, Profitability Analysis
This screen allows you to run a report of the profitability of different products by analyzing the average value of your inventory, gross profits from sales, and volume of sales during a specified date range or a pre-configured fiscal time period. You may manually enter the "From" and "Thru" dates or search for the dates using the calendar widget. You may also use a fiscal time period by selecting it from the drop down menu. Select the Fiscal Type (for example, "Actual" or "Budgeted") from the drop down menu to run the profitability analysis for actual results or for budget or forecast results. Clicking the [Run] button will run the profitability analysis. Clicking the [Return to Reports] button will take you back to the Reports Main Screen. This report is based on the Du Pont formula of profitability analysis.

Tax Summary Report Screen
This screen displays a summary of the tax transactions for your organization, including the following information: • Tax Authority - This is the official name and internal ID of the tax authority relevant to your organization's sales.

These are requirements for either manufacturing or purchasing that have been approved but have not been ordered yet. The screen is divided into "Requirements" and "Purchase Orders". approved requirements.These are the newly created requirements for products that need to be manufactured which have not yet been approved.110 GL Account ID .These are the newly created requirements for products that need to be purchased which have not yet been approved. • • • • • • New Purchasing Requirements . and can be accessed at any time by clicking on the "My Home" tab in the Purchasing application.These are orders that have been approved but are still open. Clicking the [Pay Tax] button will take you to the Make a Payment Screen where you can pay owed taxes. new orders. Clicking the [Details] button will take you to the Sales Tax Detail Report Screen where you can run a more detailed report of the tax transactions for a specific tax authority. Orders on Hold . Clicking the [Find] button will bring up any suppliers who match the criteria you have entered. New Production Requirements . Approved Requirements . Clicking the supplier name from the search results will take you to the Supplier Details Screen. approved orders. . Find Suppliers Screen This page allows you to search for suppliers by name. • Purchasing Home Screen This is the home screen of the Purchasing application. Enter any or all of the supplier's internal name in the "Supplier Name" field. and displays the number of new purchasing and production requirements. and orders on hold.These are orders that have been created but not approved. You may use this screen to navigate within the Purchasing application.These are orders that are currently on "hold" status. Approved Orders . New Orders .This is the internal ID of the account relevant to the tax authority.

You will be able to use this in addition to the "Supplier Name" to search for a supplier on the Find Supplier screen. Supplier Details • Party ID o This allows you to create an ID name for the supplier that is unique to Opentaps.111 Create Supplier Screen Create a New Supplier The Create Supplier screen allows you to add new suppliers to your supplier list. Supplier Name • Contact Information .Enter the appropriate mailing/shipping information for the supplier. Supplier Details Screen .Enter the appropriate data into the following contact fields: • • • • • • Country Code Area Code Phone Number Extension E-Mail Address Web URL Address .

When you first create the contact information. Any contact information could have multiple purposes associated with it. This icon will show a question mark unless the Skype user has set his status to be available over the web. and displays the following information: • • • • • • Order Date . with the exception of the following: • Purpose . email addresses. Allow Solicitation . This can be done in the Skype under Tools > Options >> Privacy (Skype > Preferences >> Privacy on the Mac) and toggling "Allow my status to be shown on the web.This is the internal name and ID number for the order. Contact Information This section displays any contact information for the supplier.This allows you to indicate whether or not it is appropriate to solicit this contact information. a small icon will show the status of the contact. Ship Before Date . "Pending" or "Approved"). Amount . For Skype contacts. Clicking the [Expire] button will remove the relevant contact information from the profile.This information box allows you to enter directions to a postal address. you can use the [Add Purpose] and [Delete] buttons to add or remove purposes. Then. including postal addresses.This is the date that the order was created. Order Name and ID . phone numbers. It is divided into the following sections: Supplier Name This is the name of the supplier.This indicates the purposes of contact information. and several relevant functions. Agreements . or only a shipping address. Status . Select "Yes" or "No" from the drop down menu.This is the date the order must be shipped by. Most of the fields are specific to that type of contact information. Directions .112 This screen displays detailed information about the supplier.This is the total value of the order. when you update the contact information.This is the current status of the order (for example. • • Clicking the [Update] button will allow you to edit the relevant contact information.This is the internal ID of the supplier the order was placed with. Supplier . you can assign one purpose to it.) Open Orders This section lists open orders placed to the supplier. Clicking the [Edit] button will take you to a subsequent screen where you can update the supplier name. web URL's. Clicking the [Create Order] button will take you to the Create Orders Screen. an address could be a billing and a shipping address. For example.

and displays the following information: • • • • Agreement . Clicking the [Create New] button will take you to a new screen where you can enter the text in an information box. and the date and time that the note was entered.This is the current status of the agreement.This is the date the agreement is valid from. From Date/Thru Date . Select the time using the drop down menus. Select the times using the drop down menus. . From . Notes This section allows you to add information about the supplier. Enter the date manually or search for it using the calendar widget. Clicking on the agreement will take you to the Purchase Agreement Details Screen.This is the date and time that the purchase agreement is created. Clicking the [Create New] button will take you to the Create Purchase Agreement Screen. Description .This field allows you to enter the full text of the purchase agreement. Enter the "From" and "Thru" date manually or search for them using the lookup widget. Status .This field allows you to enter a brief description of the purchase agreement to distinguish it from other agreements. Thru . and displays the note. the user who entered the note. Full Text .These fields specify the time frame the purchase agreement will be valid through. Create Purchase Agreement Screen This screen allows you to create an agreement between your organization and a supplier.113 This section lists any agreements created with the supplier. Enter the appropriate information into the following fields: • • • • Agreement Date .This is the internal name of the agreement.This is the date the agreement is no longer applicable to the supplier.

"Purchase").Clicking this button will change the status of the purchase agreement to "Rejected" and remove all functionality from the screen so that you may no longer modify the agreement.Clicking this button will take you to a new screen where you can update the purchase agreement information. [View Full Text] .Clicking this button will change the status of the purchase agreement to "Active"and make it effective. This section also contains the following buttons: • • • • [Cancel] . The terms of the agreement will no longer apply to orders made with the relevant supplier.Clicking this button will cancel the agreement and remove all functionality from the screen so that you may no longer modify the agreement. • • The bottom section of the page allows you to enter terms for the agreement. "Rejected" or "Active").This is the supplier who the agreement is with. Description .This is a brief description to distinguish the purchase agreement from other agreements.This is the party making the purchases (typically your organization). Select the type of term you are adding to the agreement from the drop down menu from the following options: . including the following information: • • • • • • Type . Clicking this button will change the status of the agreement to "Completed". To Party . From/Thru Date . [Reject] .This button will only appear if the purchasing agreement is active. [Complete] .114 Clicking the [Create] button will create the purchase agreement and take you to the Purchase Agreement Details Screen.This is the type of agreement you have created (for example. [Edit] .This specifies the time period the purchase agreement pertains to.Clicking this button will allow you to view the complete purchase agreement text. Status . From Party .This is the current status of the agreement (for example. [Activate] . Purchase Agreement Details Screen This screen will display the details of the purchase agreement between your organization and a supplier. This will also remove all functionality from the screen so that you may no longer modify the agreement.

if supplied.Minimum quantity which could be purchased from this supplier. "Paint Doors Premium Finish. the system will automatically generate one for you. Routing task ID (required) . Payment Terms . Product ID .internal ID of the service product which will be created for you. Enter the appropriate information following fields: • • • • • • • • Supplier Party ID (required) . For example. Available Thru .see the Payment Terms common screen.Date/time after which this task could be outsourced to this supplier.Currently. Currently the system allows you to store a customer ID which your supplier may have assigned to you and the preferred freight service that you want your supplier to use for shipping orders to you. Once you set a currency for the supplier. Defaults to 0.This is the internal party ID of the supplier. Available From (required) . Product Name . You will be using this productID for future purchase orders. the pricing term is only used for entering the currency of the supplier. Minimum Order Quantity (required) .115 • • • Pricing . ." If you leave it blank it will be the same as Supplier Product Name.Date/time after which this task could not be outsourced to this supplier. You may enter the ID manually or use the lookup widget to find the supplier. You can use the lookup widget to find the task.This is the internal ID of the production task. If you leave this field blank.a name you use to refer to this service. Supplier Product ID . Outsource a Task Screen Define Task Outsourcing This screen allows you to associate a production routing task with a supplier as an outsourced service. Supplier Descriptive Terms .An ID used by your supplier to refer to this task.Supplier descriptive terms are used to store descriptive information which your supplier might require from you. the system will only look for products which can be purchased from that supplier in that currency. Defaults to now.

it is "Contract manufacturing expense. Enter in the internal ID manually or search for it using the lookup widget.This is the product name in the Opentaps system." Price and Currency (required) . Product Type .The name used by your supplier to refer to this task.Select the appropriate product type (for example. For example.The GL account type for expensing this outsourced service.Price this service could be Cost GL Account Type .116 • • • Supplier Product Name .This is the warehouse or store location whose inventory you are searching in. Product ID . "Finished Good" or "Raw Materials") using the drop down menu. the system will create the required data to support the outsourcing of this production run task. Select the appropriate facility using the drop down menu. Entities Created • • • • • Product SupplierProduct CostComponentCalc WorkEffortCostCalc WorkEffortGoodStandard Inventory Screen This screen allows you to search for items in your inventory using the following criteria: • • • • Facility Id .This is the inventory item you are searching for. Required Permissions Users of this screen must have permissions to create products in the Catalog manager. "Paint Doors." (MFG_EXPENSE_CONTRACT) Once you click [Create]. By default. Internal Name . .

It should show the requirements for both the facilities where the company is the owner and the facilities where the company is designated as eligible for receiving inventory. . By selecting the checkboxes and clicking on [Submit] below.Enter the number of products in the search results you would like per page.This field allows you to search exclusively among products that your company has sold through a given date and time. when the requirement was created.This field allows you to search for inventory items whose quantity on hand minus their stock quantity is less than or equal to a given value. you will approve the selected requirements. ATP minus Min Stock <= . Supplier . Next to each requirement is a quantity and a checkbox. Clicking the [Find] button will bring up any inventory item that matches the criteria you have entered.This field allows you to search for inventory items whose available to promise quantity minus their stock quantity is less than or equal to a given value. Open Requirements Screen This screen is intended for you to review open purchasing requirements which could be generated automatically from orders or from MRP. If you search the list of open requirements by productId. if you click on [Cancel] you will cancel the selected requirements. It shows a list of all the requirements which have not yet been approved for one of the company's facilities. You can narrow down the list of the requirements by using the search parameters. Show Products Sold Thru . Alternatively. The list of requirements shows the product. Show Products Per Page .Select the supplier of the inventory item you are searching using the drop down menu.Enter the internal category ID manually or search for it among your preconfigured product categories using the lookup widget. Enter the date and time manually or search for them using the calendar widget.117 • • • • • • Category . you will see requirements for both the product and any manufacturing bill of material components it may have. QOH minus Min Stock <= . and when it is needed.

The warehouse (facility) where this requirement was created. . You can change the status to approve. Product ID .The status of this requirement. reject.118 Finally. View Requirement Screen This screen shows a requirement for purchasing products in detail. Click on [Submit] to update this page.The product which is required Status .Whether it's a product requirement for purchasing or an internal requirement for manufacturing. they would be listed here with the quantity required by each sales order. Note that the quantity of the requirement does not necessarily have to equal to the sum of the orders against it: there may be a minimum order quantity set in the product's facility inventory levels record which must be met. if the requirement were created as a result of a sales order. Facility . The bottom portion of this screen shows the sales orders which are associated with this requirement. or cancel this requirement.Quantity of the product required. the upper right hand corner has an [Approve All] button which allows you to approve all your open requirements at once. Quantity . For example. if any. The top portion shows the requirement's detail information. including: • • • • • Requirement Type .

Facility: Select your warehouse for this purchase order. if you had 3 products for 50 each. you have not actually created the PO yet. not 150. For example. There are three options to the right of each line of supplier: • • • [Review Order]: Click on this to review the list of items from this supplier and then select the ones to be ordered. • • • Supplier: name and ID of the supplier Number of unique products to be ordered from this supplier. Note this is the number of products. Note that once you have initiated a purchase order from [Review Order]. not the quantity. [Order All]: Click on this to create a purchase order for all the approved requirements. [Cancel All]: Cancel all the approved requirements for this supplier. Instead you will be on the final page for reviewing the PO and will be creating it from that page. . "3" will be shown here.119 Approved Requirements Screen This screen shows you a list of the approved requirements which should be ordered. You can then initiate the purchase order. [Order All] will cause the order to be created. In contrast.

Supplier: Use this field to run MRP for only products which can be purchased from this supplier as of today. Product Store and Product Store Group: Specify a product store or product store group to run MRP for. If a manufactured product with a Bill Of Material could also be purchased from a supplier. If you specify a product store (group). then MRP would be run for both the manufactured product and • • . the system could run MRP for all the stores of the group. and its parts can also be purchased from the same supplier.Quantity of this item sold in the last three months. Otherwise. [Cancel] will cancel the selected requirements. it will not consider the parts in it's Bill Of Material. The following options are available: • • Facility: Specify the warehouse or facility to run MRP for. If a product can be purchased from multiple suppliers. If product store is supplied then product store group is ignored.120 Create PO from Approved Requirements Qty Sold . Note that if you run MRP for only a single product. then MRP will only create requirements for products which have orders in the store (group) and will not create requirements for products which may be below minimum stock for your warehouse but have no outstanding orders. Product ID: This field can be used to specify a single product to run the MRP for. Run MRP Screen This screen allows you to specify the options for running Material Resources Planning (MRP) to plan out purchasing and production. Either a facility or a facility group is required to run MRP. [Purchase Order Quick Entry] will assemble a purchase order from the selected requirements and leave you in the final page to review and create the purchase order. This is recommended only for testing purposes when you have a very large number of products. then it will show up on the MRP run for each of its suppliers.

inventory transfers. purchase orders. 5. When it is finished. 3. This flag simulates "common sense" to solve the following problem: if inventory is scheduled to arrive at 12 PM but is required at 11:59 AM. Default Years in Future for Sales Orders: Specify how many years in the future to assume sales orders should be fulfilled if there is no ship date set on the order. and reorder quantity settings. you will be taken to the View MRP Screen View MRP Screen This screens is used to display the results of the MRP analysis. . This screen will show the products and its facility minimum stock. 2. the system would think that the shipment due to arrive at 12 PM would not arrive in time and create a new order for inventory at 11:59 AM. The system will determine when a sales order will ship based on the following criteria: Ship Group's ship by date Ship Group's ship before date Item's ship before date Item's ship after date Item's estimated delivery date • 1. approved purchase requirements. It will then show all the inventory events of the MRP. or production runs should be shifted versus their stated delivery or production dates for this MRP run. and their dates chronologically. it will add this "default years" to the current run time to determine when items should ship. • Inventory Receipt Time Buffer: Specify how long back item receipts for purchase orders. The right hand most column will show how the quantity on hand (QOH) inventory of the product will change over time. It will include in this list proposed inventory events such as proposed purchasing or manufacturing of the product. you can run MRP for each of your suppliers sequentially.121 its parts. including sales orders. days to ship. Note that either facility or facility group is required. By default. 4. Click on [Run MRP] and the MRP process will run. and then go to the Open Requirements Screen and see the requirements generated for all the suppliers together. If none of those fields are set. On the initial screen you enter the facility and optionally a particular product to view the MRP results for. this is set to 1 year in the future. manufacturing. Finally. So. running MRP for a supplier would only clear the results of previous MRP runs for that supplier and not for any other suppliers.

Enter the appropriate information into the following fields: • Product ID .This is the product you are manufacturing. Enter the internal ID of the product manually or seach for it using the lookup widget. with their active from and thru dates and the sequence number defining their sequence in the backup. and then you will see a list of the backup inventory warehouses already configured.122 Configure Warehouses Screen This screen is used to configure Backup Warehouses for your organization's warehouses for Material Resources Planning. . First select the primary warehouse. Bom Simulation Screen This screen allows you to run a bill of materials simulation for a product you are manufacturing. You can also click on [Add Existing] to add an existing warehouse as a backup warehouse or [Add New] to add a new warehouse as a backup warehouse. You can use the [Update] button to update the thru date or sequence number of the backup warehouse and [Remove] to remove backup warehouses.

Clicking the [Bill of Materials] button will take you to the Bom Simulation Screen for the product you are manufacturing. Currency Uom Id . Select the correct Bom simulation type using the drop down menu. You may edit the BOM using the following fields: • • Bom Type . Clicking on the [Edit] button on the Bom report will take you to the Edit Bom Screen. Amount . Clicking the [Show BOM] button will show information about the components of this item and products of which this item is a component. Product ID To • • From Date .This is the type of process you are analyzing (either an "Engineering Bom" or a "Manufacturing Bom"). Select the correct Bom simulation type using the drop down menu. Enter the internal ID of the product manually or seach for it using the lookup widget. Facility ID . From Date Quantity .(Will be set to now if empty) Thru Date . "Explosion" or "Single Level Explosion") using the drop down menu.This is the type of process you are analyzing (either an "Engineering Bom" or a "Manufacturing Bom"). Select the appropriate currency using the drop down menu.Select the type of Bom report you are running (for example.Enter the cost per unit of the product for whom you are running the Bom report. Product ID .123 • • • • • • • Bom Type . Edit Bom Screen This screen allows you to edit the bill of materials for the manufacturing of a product. Type . Clicking the product ID or unit cost will take you to the catalog manager application of Opentaps where you can edit the product details. Select the relevant facility using the drop down menu.This is the product you are manufacturing.This is the currency type for the costs of your materials.This is the name and internal ID of your facility which is manufacturing the product.Enter the number of units that you are manufacturing. Clicking the [Submit] button will run the Bom report.

Order Name . Find Purchase Orders Screen . Quantity .This is the name of the supplier with whom you have placed the order. Formula . Scrap Factor % . "Created").This is the number of units of the product created. Status . Amount .124 • • • • • • • Sequence Num Reason Instruction . and displays the following information: • • • • • Order Date .This is the current status of the order (for example.Select the formula for the Bom simulation to use (for example.This is the percentage of the materials that is left over after the product is manufactured.This is the total value of the order.This is the date and time that the order was created.This is the internal order number. "Example bom formula (qty * k)" or "Bom formula for linear components") using the drop down menu.This field allows you to enter any relevant instructions for the manufacturing of the product. Clicking on the order name will take you to the View Purchase Order Screen Supplier . Routing Task Open Purchase Orders Screen This screen will display all purchase orders that have been created but have not yet been fulfilled.

Order Settings Once you have initialized your purchase order. Clicking on the order name will take you to the [View Purchase Order Screen]]. there is a section to the left side of your screen which displays the supplier name.Select the current status of the purchase order (for example. and is divided into the following sections: Initializing a Purchase Order When you create a purchase order system will take you through initial screens. Create/View Purchase Orders Screen This screen allows you to create a new purchase order from a supplier. currency. Status .125 This screen allows you to search for purchase orders using the following criteria: • • • • • • Order Id . Created By . Order Name .This is the name of the supplier with whom the order was placed. Select the time using the drop down menus.These fields allow you to search for orders within a time period. Supplier . From Date/Thru Date . You will also be able to set a name for your purchase order and set the ship before and ship after dates for all the items on the order. Clicking the [Cancel Order] button will cancel this order and return you to the Open Orders Screen. You may enter the internal supplier ID manually or search for it using the lookup widget. and current total for the order. select the purchasing agreement or set the currency of the purchase order.This is the user profile who created the order. Clicking the [Find] button will bring up all orders that match the criteria you entered.This is the name assigned to the order in the system. You may enter the date manually or search for it using the calendar widget. where you will have to select a supplier. .This is the internal ID of the order. "Created" or "Rejected") from the drop down menu.

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Adding Items to Your Order
This section allows you to create the initial order, and includes the following fields: • Product ID - Enter the internal product ID, an alternate ID such as UPC or SKU, or your supplier's product ID for the product you would like to purchase, or search for it using the lookup widget. If you enter a partial ID number, the system will display a screen with all the products that could potentially match this partial ID number. You can add one or more products from this list. Only if the are no products which match the ID number that you have entered will the system display an error message. This is a required field to add an item to the order. Quantity - Enter the number of units of the product you are ordering. This is also a required field to add an item to the order. Ship Before Date - Enter the date the order must be shipped by, or search for it using the lookup widget. Comments - Enter any relevant comments in the information box.

• • •

Clicking the [Add to Order] button will create the order and add the product to the order items section below. The total value of the order will automatically be calculated with consideration of the items you are ordering. Clicking the [Finalize Order] button will take you through screens to finalize the order, including setting the terms of the order and the destination warehouse to ship your order to, and take you to the View Purchase Order Screen.

Order Items
This section lists the products that have been added to the order, including the following information: • • • • • • • • Product - This is the name and the internal ID of the product that you are purchasing. You may enter an optional name to describe the product in the information field below the internal name. Quantity - This is the number of units of this product in the order. You may change the quantity by manually entering the new quantity into this field and clicking the [Update] button. Unit Price - This is the value of one unit of the product. You may change the quantity by manually entering the new value into this field and clicking the [Update] button. Adjustments - This field displays any price adjustments (for example, discounts or additional fees) applicable to the order. Item Total - This is the total value of the order. Remove - To remove an item from the order, click the check box and then the [Update] button. Inventory - This section will display information about the product's availability, including the quantity currently in your warehouse or currently in production. Ship After/Ship Before Date - You may specify a date range for the shipment of the order by entering the dates manually or search for them using the calendar widget.

The cart total (including all order items and price adjustments) is displayed at the bottom of the page.

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Invoice Supplies
This screen is designed to help you create vendor or supplier invoices for supplies on an outstanding purchase order. Supplies are products that your company may use purchase orders for but which are expense directly once you receive invoices from your suppliers rather than receive into inventory. Entered a purchase order number in the order ID box and click on [Find Order]. If the order is approved, the system will display a list of all the items on this purchase order which are of the product type "supplies", including the following information: • • • • Description - This is a brief description of the supply, to distinguish it from other supplies. Remaining - This is the remaining quantity of the supply, yet to be invoiced. Unit Price - This is the value of one unit of the supply. Remaining Subtotal - This is the remaining quantity multiplied by the unit price. It is the remaining value that can be invoiced for that supply.

Enter the quantity of this item to be invoiced and click on the [Invoice Supplies] button. The system will then create a vendor invoice, which you can view in Financials, for the supplies. Once all the items on the order had been invoice, the system will tell you that there is nothing to invoice anymore, and will mark the item as completed. If all the items on order has been invoice, the system will mark the order as completed.

128

Warehouse Main Screen

Open Back Orders
This screen allows you to search for open back orders reserved against this warehouse using the following criteria: • • • Order Status - Select the current status of the back orders (including "Approved", "Created", "On Hold", and "Any") from the drop down menu. By default this screen will only display orders that have been approved. Product ID - This field allows you to search for orders by product. Enter the internal product ID manually or search for it using the lookup widget. Shipment Method - This field allows you to search for orders by the shipment method for the order fulfillment (for example, "Standard" or "Federal Express Priority"). Select the relevant option from the drop down menu.

Clicking the [Find] button will bring up any open orders to the warehouse, including the following information: • • • • • • Reserved On - This is the date and time the back ordered items were reserved. Product ID - This is the internal ID of the product that is being ordered from the warehouse. Order Date - This is the date and time the order was created. Order - This is the internal name/ID for the order. Status - This is the current status of the order. Ship Via - This is the shipment option selected for the order fulfillment.

This is the total number of units of the product in the order. Product ID .129 • • • Qty Ordered .This is the date by which the back ordered units must be fulfilled.This field allows you to search for the inventory item using its product ID or SKU number. Qty Back Ordered .This field allows you to search for the inventory item using its serial number. Enter the product ID manually or search for it using the lookup widget. Lot ID .This field allows you to search for the inventory item using its lot ID.This is the number of units that are back ordered for fulfillment. or search for it using the lookup widget. Find Inventory Item Screen This screen allows you to search for an inventory item using the following fields: • • • • • Location . Clicking on a product ID will remove all other items from the search results. Serial Number . Enter the internal location sequence ID manually. . Clicking the [Find] button will bring up any inventory items that match the criteria you have entered.This field allows you to search for the inventory item by entering its internal name. Promised By .This field allows you to search for the item by physical location. Clicking on the inventory item ID will take you to the Edit Inventory Item Screen. Internal Name .

You may enter the date and time manually or by using the calendar widget. The per unit price is in the currency of your organization.Enter the internal ID for the unit of measurement relevant to the inventory item. Date Received . Per Unit Price .Enter the bin number for the inventory item.Enter the product ID for the inventory item.This is the item's location within the facility.Clicking this button will take you to the Product Manager application of Opentaps where you can edit details of the product. Lot ID . [Edit Product] .This is the internal ID of the relevant party associated with the product. Bin Number .This optional field allows you to enter any notes relevant to the inventory item. Enter the location ID manually or search for it using the lookup widget.130 Edit Inventory Item Screen This screen allows you to manage and edit information about an inventory item and is divided into the following sections: Edit Inventory Item This section displays the inventory item ID (which cannot be changed without re-creating the inventory item) and the Available To Promise/Quantity On Hand (which can be changed by doing a physical inventory variance in the physical inventory variance sectionbelow). Inventory Item Reservations .You may select the facility using the drop down menu. Comments . [Inventory Details] . Owner . or a specify a container by entering the internal container ID.Enter the value of one unit of the inventory item. By default this will be set as your company.This is the owner of the product in the inventory.This is the internal ID for the lot to which the inventory item belongs.This is the date and time the item was received into your inventory. Expire Date .This is the date date and time the item will expire in your inventory (if applicable).Clicking this button will take you to a subsequent screen where you can view inventory details and shipment receipts for the item. This section contains the following buttons: • • • [Transfer Item] . Facility Location . Facility/Container . Enter the lot ID manually or search for it using the lookup widget. Uom Id . You may enter the date and time manually or by using the calendar widget.Clicking this button will take you to the Transfer Inventory Screen where you can move inventory among your warehouses and stores. however you may enter an alternate owner by entering the party name manually or by searching for it using the lookup widget. Product ID . You may edit the inventory item's information in the following fields: • • • • • • • • • • • • • Inventory Item Type ID . Party ID .Select the type for the ID (either "Non-Serialized" or "Serialized") from the drop down menu. You may enter the party ID manually or search for it using the lookup widget.

Quantity On Hand Var .This is the original date and time the order fulfillment was originally promised to the customer. such as SKU or UPC.131 This section lists any reservations currently active on the inventory item including the following details: • • • • • • • • • • • • Order Id . You can use either the system's product ID or another ID associated with the product. . Entering a positive integer (for example: "5") or negative integer (for example: "-5") will increase or decrease the "QOH" total by that number of units. Current Promised Date . Reserved Datetime Created Datetime Promised Datetime . * Comments . • A history of physical inventory variances is displayed below including the internal variance ID. user login who processed the variance.This is the number of units of the inventory item reserved by this order. Available To Promise Var .This is the original date the inventory item was scheduled to be pulled for the order. "Damaged" or "Integration") from the drop down menu.This optional field allows you to enter any relevant notes about the inventory variance.Select the appropriate reason for the adjusting the inventory quantities for the item (for example. date and time of the adjustment.This is the number of units of the inventory item beyond the Quantity on Hand in the inventory required to fulfill this order. The system will first ask you for the ID of the product and whether the product is serialized or not. Sequence Id Old Pick Start Date . Physical Inventory Variance This section allows you to manually adjust the number of units in the inventory available to promise and currently on hand. Adjust the physical inventory quantities for this item using the following fields: • • Variance Reason Id .This is the positive or negative adjustment of the current quantity available to promise. Ship Group Seq Id Order Item Seq Id Reserve Order Enum Id Quantity .This is the current date and time the order fulfillment is promised to the customer. Receive Inventory Item Screen This screen allows you to receive products to your warehouse.This is the positive or negative adjustment of the current quantity on hand. and the variance details. Quantity Not Available .This is the internal ID for the order reserving the inventory item. Entering a positive integer (for example: "5") or negative integer (for example: "-5") will increase or decrease the "ATP" total by that number of units.

Lot numbers are only available for non-serialized items. and will be set to the current date and time by default. the enter the serial number here. Lot ID . you may receive the item by entering the following information: • • • • Item Description . Expire Date . Date Received . Clicking the [Create] button will create the lot and make it available for your inventory. Quantity Accepted . You may enter the ID manually or search for it using the lookup widget. Select the unit of measurement (for example.Enter a brief description of the item to distinguish it from other inventory items. Enter the date manually or search for it using the lookup widget.If your item is serialized.Enter the internal ID of the lot number to tag this inventory item to a particular lot.This is the date and time you are receiving the inventory item. Facility Location . Clicking the [Create New] button will open a new window where you can create a new lot. Supplier .Enter the quantity of inventory items available for the lot. Enter the appropriate information into the following fields: • • • • • Lot ID . Quantity . . Comments .Enter any comments relevant to the lot into the information box. Enter the time using the drop down menus. You may enter the ID manually or search for it using the lookup widget. Create New Lot Screen This screen allows you to create a new lot for you inventory.This field allows you to enter an expiration date and time for the lot in your inventory. "Kilogram" or "Cubic foot") from the drop down menu.132 After finding the product you are receiving from a previous screen.This field allows you to assign an ID to the lot you are creating. • • • Clicking the [Receive] button will receive the item and take you to the Edit Inventory Item Screen. Per Unit Price .Enter the name of the supplier relevant to the product for which you are creating the new lot.Enter the value of a single unit of the product. Serial Number .Enter the internal ID of the facility location the item is being received to.Enter the number of units of the product that you are receiving if the item is not serialized.

you will see a list of the open items on the purchase order. or "New" for new shipment. Open .Select serialized or non-serialized to set whether the items are serialized or not. either your product Id.This is the quantity still not received (or the "Order Net" minus "Received"). Current Back-Ordered Quantity . .This is the net ordered quantity.133 Receive Against PO This screen is used to receive products against outstanding purchase orders. and keep the rest of the PO open.This is the total quantity of this product which is currently back ordered.This is the quantity already received. or your vendor's supplier product Id. Receive .Supplier product name and product Id Product .This is a list of back orders which this PO would fulfill. In addition. Order Net . Inventory Item Type . You can enter the quantities to be received by either typing a number in the Receive column or by going below to the Add Product to Receive section. a UPC or SKU (Good Identification). Received . there are three buttons available: • • [Clear All] will clear the quantities for all the lines [Receive and Keep Open] will receive the quantities you have entered into a shipment selected. and it will be added. Fulfilled Back Orders . Lot . where you can enter (or scan in with a barcode scanner).Enter the quantity to be received.Fill in the lot Id for the item to be tagged with a lot. Use this option if you expect additional shipments from your supplier. If the purchase order is approved. Enter the order and the ship group (usually 00001. Receive . with a link to [Pack Order] to go ahead and pack that order screen. unless you have multiple ship groups in PO) at the top and click on [Receive]. including the following fields: • • • • • • • • • • • Supplier Product . internal product name.Click on this box to receive this line from the PO. and UPC code.Your product Id. You can enter a quantity or use the default of 1 each time you scan an item.

the vendor will not send anything else from your PO. Click on the [Apply Variance] button when you're ready. The system would then show you a list of all the inventory items for your product. and the system will will simultaneously adjust both the available to promise and quantity on hand total for all your inventory items at the same time by the variance amount.134 • [Receive and Close] will receive the quantities you have entered and cancel any unreceived quantity on the PO and mark it as completed. Finally. or other id of the product or the beginning of its internal name to look for all inventory items of this product in your warehouse. You can select the reason for adjusting the quantities from the variance reason drop down box and then enter the difference in actual quantities versus the system's recorded quantities in the variance box. UPC. . You can use the productId or the SKU. Enter a positive number if you have more of this item than the system thinks and enter a negative number if you have fewer items. Use this button if you believe after this shipment. the [PDF] button at the top right hand corner will print a PDF of this PO with items received and back orders fulfilled. recording different times when the item was received or manufactured. Notice that you may have several inventory items per each product. Adjust Quantities Screen This screen is intended to help you adjust the inventory quantities of your products in the current warehouse. The system will display both the available to promise (ATP) and quantity on hand (QOH) quantities for the each inventory item and across all the inventory items for your product.

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Manage Lots Screen
This screen allows you to manage your inventory lots. Clicking the [Create New] button will take you to the Create New Lot Screen where you can create a new lot. You may search for existing lots to manage using the following criteria: Lot ID - Enter the internal ID of the lot. Supplier - This is the supplier of the inventory item relevant to the lot. You may enter the supplier ID manually, or search for it using the lookup widget. Clicking the [Find] button will bring up any lots that match the criteria you entered. Clicking on the lot ID will take you to the View Lot Details Screen where you can view and edit the lot.

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View Lot Details Screen
This screen allows you to view specific information about a particular lot (or bactch of a product from a supplier), and is divided into the following sections:

Lot Details
This section displays general information about the lot, including the following details: Lot ID - This is the internal lot ID in the system. Created Date - This is the date and time the lot was created in the system. Supplier - This is the name of the supplier of the product in the lot. Expire Date - This is the date and time the product in the lot will expire, if applicable. Quantity - This is the number of units of the product in the lot. Comments - Any comments relevant to the lot will be displayed here. Clicking the [Edit] button will take you to the Edit Lot Screen. Clicking the [Create New] button will take you to the Create New Lot Screen.

Inventory Items
This section displays general information about the inventory items in the lot, including the following details: Inventory Item Id - This is the internal inventory ID for the product. Clicking on the inventory item ID will take you to the Edit Inventory Item Screen. Location - This is the internal location ID for the lot in your warehouse. Clicking the location ID will take you to the Find Inventory Item Screen. Product ID - This is the internal product ID for the product in the lot. Clicking the product ID will take you to the Find Inventory Item Screen.

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Internal Name - This is a name you have assigned to the inventory item. Serial Number - This is the serial number (if serialized) for the product in the lot. Lot ID - This is the internal ID for the lot that the inventory item belongs to. Date Received - This is the date and time the inventory item was received. Expire Date - This is the date and time the inventory item expires (if applicable). Status - This is the current status of the inventory items (for example, "On Hold" or "Shipped"). ATP/QOH - This is the quantity of the inventory items available to promise and the quantity on hand. Clicking the [View All Inventory Items] button will take you to the Find Inventory Item Screen where you can search for all items in your inventory.

Edit Lot Screen
This screen allows you to edit an existing inventory lot. Lots are groups or batches of a product from a supplier in your inventory. The screen displays the lot ID number and the created date, and allows you to modify the following fields: Supplier - This is the supplier of the product relevant to the lot. The current supplier will be listed in this field by default. You may enter the internal ID of a new supplier manually or search for it using the lookup widget. Expire Date - This is the date and time the products in lot will expire (if applicable). Enter date manually or search for it using the calendar widget. Select the time using the drop down menu. Quantity - Enter the quantity of inventory items in the lot. Select the unit of measurement (for example, "Kilogram" or "Cubic foot") from the drop down menu. Comments - Enter any comments relevant to the lot into the information box.

and "Sales Return") from the drop down menu. from party. Enter the lot ID manually or search for it using the lookup widget. "Shipped".This is the internal lot ID relevant to the product of the incoming shipment.This is the internal ID of the party you are receiving the shipment from. From Party . and "Received"). Clicking the [Lookup Shipment(s)] button will bring up any shipments that match the criteria you have entered. Shipment Type . Edit Shipment Information Screen . and status. Incoming/Outgoing Shipments Screen This screen allows you to search for incoming shipments (including shipments from suppliers or returned sales orders) using the following criteria: Shipment Id . Select the appropriate status from the drop down menu. Lot ID . including shipment ID.138 Clicking the [Update] button will save the changes to the lot information and take you to the View Lot Details Screen. Status .Select the appropriate shipment type (including "Any Shipment Type". "Purchase Shipment". Enter the party ID manually or search for it using the lookup widget. Clicking on the shipment ID will take you to the View Shipment Screen.This is the current status of the shipment (including "Created".Enter the internal ID of the incoming shipment.

The following information is displayed. "Ship". Currency Uom Id . Estimated Arrival Work Eff Id Latest Cancel Date . and "Cancel").Select the destination facility of the shipment from the drop down menu. .Enter the estimated date the shipment will be ready manually. and cannot be changed without recreating the order. Primary Order ID . Estimated Ship Date . Created Date . You may update the shipment information in the following fields: Status Id .Enter the estimated cost of the shipment in this field.Select the appropriate status from the drop down menu (including. Destination Facility . Created By User Login . or search for it using the calendar widget. Estimated Ship Work Eff Id Estimated Arrival Date .This is the user login who last modified the shipment information. Primary Ship Group Seq Id Picklist Bin Id Estimated Ready Date .139 This screen allows you to edit this shipping information. Last Modified Date . or search for it using the calendar widget.Enter the most recent date the shipment was canceled manually. or search for it using the calendar widget.This is the internal order ID relevant to the items being shipped.Select the currency unit of measurement from the drop down menu.Enter the estimated date the shipment will arrive at its destination manually.Select the facility the shipment is originating from from the drop down menu. Origin Facility .This is the date and time the shipment information was last modified.Enter the estimated date the shipment will leave its origin location manually. Last Modified By User Login .This is the user login who created the shipment. Handling Instructions . Estimated Ship Cost .This is the internal ID of the shipment.Enter any relevant handling instructions into this optional field. "Packed".This is the date and time the shipment was initially created. or search for it using the calendar widget. but cannot be modified: Shipment Id .

Select the shipment type (for example. enter the appropriate information into the following fields next in the "New Item" row: Product ID . To remove an item from the shipment. From Party . Description .Enter the internal ID for the destination's postal address. and allows you to add or remove items. The actual party name will be displayed next to this field. To add a new item.Enter the number of units of the item you are adding to the shipment. Destination Postal Address Id . The actual address will be displayed next to this field. Return Id Shipment type Id . Additional Shipping Charge . click the [Delete] button next to the shipment item. Edit Shipment Items Screen This screen displays the items currently in the shipment. Origin Phone Number Id .Enter the internal phone number ID at the shipment's destination.Enter the internal phone number ID at the shipment's origin. "Sales Shipment" or "Purchase Return") from the drop down menu.This field allows you to enter a brief description of the additional shipping charge to identify it.Enter the internal ID for the origin's postal address. Addtl Shipping Charge Desc . Clicking the [Update] button will save the shipment information and return you to the View Shipment Screen. Destination Phone Number Id . .This optional field allows you to enter a brief description of the item to distinguish it from other items in the shipment. The actual phone number will be displayed next to this field. The actual phone number will be displayed next to this field. To Party . The actual address will be displayed next to this field. Quantity .Enter the internal party name from whom the shipment is being sent if this is an incoming shipment.Enter the internal product ID for the item you are adding to the shipment. The actual party name will be displayed next to this field.Enter the value of any additional shipping charge applicable to the shipment.Enter the internal party name to whom the shipment is being sent if this is an outgoing shipment.140 Origin Postal Address Id .

Clicking on the production run name will take you to the View Production Run. Type . You may enter the ID manually or search for it using the lookup widget. Status .Select the current status of the production run using the drop down menu. Clicking the [Find] button will bring up any production runs matching the criteria you have entered. and "Disassembly") using the drop down menu. Find Production Run This screen allows you to search for production runs in the current warehouse using the following criteria: Production Run ID . "Assembly".This it the internal system ID of the production run. enter the Order ID and order ship group Id (by default 00001) and click on [Pack Order] to bring up a list of items in this ship group which should be packed. You can also enter both separated by a "/". as "WS10010/1" order "WS10011/2". and the system will fill in both the orderId and the ship group Id for you. Create Production Run This screen allows you to create a production run to manufacture a product.Select the type of production run (including "Any". Product ID . At the top of the screen.141 Clicking the [Create] button will add the item to the shipment. Pack Order Screen This screen is used to record order items which are being packed and shipped to your customers. Clicking the [View Shipment] button will save the updated information and return you to the View Shipment Screen. Enter the appropriate data into the following fields: .This is the internal ID of the product being manufactured.

If there are no routings. then dependent production runs will be created for all those parts. you will get an error. and make sure that a valid BOM is shown. Quantity . Description . then it will try to look for one with identifier DEFAULT_ROUTING. so if you just created or update one. required to manufacture the product. which is a list of tasks.This optional field allows you to enter a description of the production run to distinguish it from other production runs. Start Date . select "Manufacturing Bill Of Materials". You may enter the ID manually or search for it using the lookup widget.This is the internal ID for the product you are manufacturing. Production Run Name . . If you do not enter one. or search for it using the calendar widget. To check. If this could not be found.This field allows you to assign a name to the production run. Please note that the BOM information is cached. By default.Enter the number of units of the product to be manufactured. Routing Id . The routing must already be associated with the product using the Manufacturing > Routing >> Routing Product Link screen. go to Purchasing > BOM >> BOM Simulation. however you may enter an alternate date and time manually.This is date and time when the production run will begin. You may enter the routing ID manually or search for it using the lookup widget. the system will use the first routing associated with the product. The definition of parts which are not inventoried is that they are either products of the type "Work in Progress" or they have no Facility minimum stock records defined for them in the Catalog Manager > Product >> Facilities tab (or the ProductFacility record.This field identifies the routing.) Note that dependent production runs will be created regardless of whether you actually have the part in stock or not. type in your productId. Dependent Production Runs If the product being manufactured has any parts which are not inventoried. you might need to ask the system administrator to clear the cache in webtools for it to work properly.142 Product ID . or a production run cannot be started. this will be set for the current time. Your product must also have a Manufacturing Bill Of Material (BOM) associated with it.

Estimated Start Date/Calculated Completion Date . The screen is divided into the following sections: Production Run This section of the production run screen shows the general information about the production run including the following fields: Product Name .Clicking this button will confirm that the production run has now started. Tasks This section of the "View Production Run" screen shows a list of the tasks in sequence of when they are being run and their current status.This is a general description of the production run to distinguish it from other production runs. Qty To Produce .This is number of units of the product to be produced.Clicking this button will print a .This is the estimated start date and the completion date calculated by the system. Start Date/Completion Date .PDF of this production run [Schedule] . Produced .Clicking this button will cancel the production run. Production Run Name . Status . Receive Outsourced PO .This is the number of units of the product that were produced. Rejected . [Confirm] . then the first task which could be started should have a [Start] button next to it.Clicking this button will schedule this production run on your manufacturing calendar.This is the actual start and completion date of this production run.This is the name given by the user for this production run.This is the number of units of the product that were rejected. [Cancel] . Description .143 View Production Run This page allows you to view the production run and allows you to manage the production run. If there are no currently active tasks. Click on [Start] to commence this task.This is the name and internal ID of the product of the production run. The following buttons are also available in this section: [Print] .This is the current status of the production run.

. the purpose of this screen is to mark which products on the PO were finished by the vendor and therefore which outsourced tasks may be considered complete. Rather.144 This page is used to "receive" the tasks of a Purchase Order for outsourced manufacturing tasks. The tasks are not actually physically received or added to inventory in the warehouse.

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