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CHAPTER 1 Communicating at Work

CHAPTER 1 Communicating at Work

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Published by: Pinaki Kumar Chakraborty on Jul 07, 2011
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CHAPTER 1 Communicating at Work

(I) VSQA 1. How are business communicators affected by the emergence of global competition, flattened management hierarchies, and expanded team-based management? Global competition means that communicators must develop new talents such as cultural knowledge and sensitivity, flexibility, patience, and tolerance. Flattened management hierarchies mean that nearly every employee must have highly developed communication skills. Increased emphasis on team-based management requires that workers be proficient in communication, interpersonal, negotiation, and collaboration skills. 2. How are business communicators affected by the emergence of innovative communication technologies, new work environments, and an increasingly diverse workforce? Innovative communication technologies (including e-mail, voicemail, fax, teleconferencing, presentation software, and so forth) mean that business communicators must develop new skills to use these tools effectively. Changing work environments bring telecommuting, tight working quarters, increased stress, and teamwork demands. These changes along with an increasingly diverse workforce mean that business communicators must learn techniques to work harmoniously and productively. 3. Define communication and explain its most critical factor. Communication is the transmission of information and understanding from one individual or group to another. The crucial factor is understanding. Unless the receiver understands the meaning intended by the sender, communication has not taken place. 4. Describe the five steps in the process of communication. The five steps of the communication process are as follows: (1) (2) (3) (4) (5) The sender has an idea. The sender encodes a message. A channel carries the message. The receiver decodes the message. Feedback returns to the sender.

Name five specific ways in which you can personally reduce barriers in your communication. (3) Lack of language skill. 8. (3) Individuals can reach consensus. (2) It allows the writer to develop a well-considered message. (2) Communicators see facial expressions and hear voice inflections. What are the advantages of oral. To reduce interpersonal communication barriers. and poor proofreading. . People misunderstand because words have different meanings for individuals. feels warm and natural. thus providing nonverbal cues. Emotional distractions include joy. you can do the following: (1) (2) (3) (4) (5) Recognize that the communication process is imperfect Adapt a message to the receiver Improve your language and listening skills Question your preconceptions Plan for feedback 7. noisy surroundings. sloppy appearance. Four barriers to interpersonal communication include the following: (1) Bypassing. and sorrow. (3) It may be composed when convenient and read when convenient. careless formatting. 6.5. (4) Oral communication is easy. rage. Individuals without adequate language skills have difficulty encoding and decoding messages. face-to-face communication? The advantages of oral communication are as follows: (1) Misunderstandings are minimized. educational. What are the advantages of written communication? The advantages of written communication are as follows: (1) It provides a permanent record. poor printing. (4) Distractions. and social filters. List four barriers to interpersonal communication. and promotes friendships. (2) Frame of reference. Everyone screens perception through a cultural. All distractions create noise in the communication process and disrupt transmission. (5) Oral communication is safer for sensitive messages that could cause trouble if revealed publicly. Physical distractions include acoustics.

poor communication skills. voicemail. which carries unofficial information. excellent instructional materials. (II) SQA 1. Hearing the message and listening to the message are entirely different. Describe three directions in which communication flows within organizations and what barriers can obstruct each? Downward communication. Too much noise or other distractions were present. and company videos. may be distorted by long lines of communication. which exists between coworkers at the same level. and why is it difficult or impossible to do it on their own? Business and professional students need superior communications skills because they are now part of a knowledge society where generating. may be impeded by poor communication skills. and fear of reprisal for honest communication. and exchanging information are critical functions of nearly every job.9. Informal channels of communication include the grapevine. Horizontal communication. ego involvement. processing. Verbal message and nonverbal message did not agree. and feedback from an expert. Recall a time when you experienced a problem as a result of poor communication. Upward communication. What were the causes and possible remedies for the problem? Students¶ answers will vary but should include some of the following concepts: (1) (2) (3) (4) (5) Incorrect/misleading word choice caused receiver to bypass intended meaning. which includes information flowing from management to employees. Why should business and professional students strive to improve their communication skills. flowing from employees back to management. 10. differing frames of reference. Within organizations how do formal and informal channels of communication differ? Formal channels of communication include e-mail. . and cold wars. may be obstructed by mistrust. 2. prejudice. competition. Developing communications skills is difficult unless one has model documents and presentations. practice opportunities. newsletters. official announcements. Concentrating on evaluating the message rather than concentrating on the meaning of the message being communicated.

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