Deming Cycle (P-D-C-A Cycle) - Define a Problem or opportunity - If the results are as expected, do - Analyze the situation.

Study and nothing define the problem; brainstorm for - If the results are not as expected, repeat the plan/do/check/act cycle. causes and corrective actions; and - Document the process and the revised think creatively to determine the plan. best approach and best possible corrective action

‡ - Analyze information ‡ - Monitor trends ‡ - Compare obtained results against - expected results from the plan

‡ - Implement corrective action. ‡ - Document the procedures and observations ‡ - Use data-gathering tools to collect information

Five Pillars of TQM y TEI Total Employee Involvement y Policy y Standardization y Training y Kaizen .