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Melanie Wilson

1106 S. Oak Park Ave, Oak Park, IL 60304 630-926-2399 wilsmela@my.dom.edu http://wilsmela-eportfolio.weebly.com/

Objectives

To discover and develop innovative and effective methods of meeting the information needs and wants of specialized and/or underserved user groups To facilitate connections between users, information resources, organizations, and collections Exceptional customer service, communication, organizational, and interpersonal skills Excels at understanding and meeting the needs of diverse user populations, interpreting and translating those needs to others, and providing interdepartmental mediation Skilled at learning new concepts quickly, working well under pressure, managing multiple priorities in a changing environment, and working independently as well as collaboratively. Web design, word processing, databases, social media, photography, graphic design Microsoft Office (Outlook, Word, Access, PowerPoint), Adobe Acrobat, Quark Xpress, HTML, CSS Facility in French

Skills

Education

Dominican University Expected completion date August 27, 2011 MLIS, ALA accredited Wayne State University December 10, 1992 B.A. in English, concentration in creative writing Merit scholar, graduated magna cum laude, Deans List

Experience

Art Bookbinders of America, Inc. Senior Customer Care Representative June 20, 2000 present Established new best practices in customer care department, reduced turnover, established protocols in newly formed digital closing book production department. Assists paralegals and attorneys at corporate law firms locally, nationally, and internationally with ordering and production of closing bibles; liaison between

Melanie Wilson

customers, management, and production staff; data entry; assists in creation of marketing materials, both physical and web-based, including new company business cards; assists with production of digital closing books; legal document checking; online document management; training; quality assurance. LensCrafters, Inc. Assistant Lab Manager July 1991-March 2000 Responsible for all optical laboratory and retail store operations. Duties included quality control, associate hiring and training, coaching and supervising, customer service, inventory control, purchasing, machine maintenance and repair, cash management, ensuring compliance with quality standards and safety regulations, manufacturing prescription eyewear according to strict government and company standards with constant close deadlines. Reduced store inventory shrinkage from 11% to 2.4% in one fiscal quarter by identifying and processing surplus of discontinued, defective, and damaged stock. GNB Optical Assistant Optician March 1987-July 1991 Customer service, optical dispensing and repair, insurance billing, inventory control, ordering, bookkeeping, collections, and general clerical responsibilities. Wayne State University, Science and Engineering Library Circulation Student Assistant September 1989-January 1990 Assisting patrons, issuing library cards, integrating older library materials with new electronic catalog, checking in and out library materials, collecting and shelving library materials.

Volunteer Experience

Sinai Hospital Transportation Division volunteer September 1985-June 1986 Transported patients and their records from check-in to various departments of the hospital, for both in-patient and out-patient procedures and services, including those who needed wheelchair assistance; delivered files and records between different departments and medical staff; provided directions to patients and visitors. Polish Museum of America Library volunteer November 2010-Current Photographed and documented the librarys Ex Libris bookplate collection, created a finding aid for the collection, currently developing an Excel spreadsheet for cataloging and discovery of items in the collection; assisting library staff with proofing English-language library publications; assisting library staff with answering reference questions from Poland about English-language items in the collection; reshelving books.