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Modules description There are some key elements common to all issue tracking systems, among which are

: - The users of the system who insert issues into the system - The technicians who take over the task of fixing the problems - The tickets which are files contained within the issue tracking system. The tickets are initiated by the users or by the technicians on behalf of the users and have properties like: unique reference number, dead-line, number of entries (number of responses from the technician/user), status, etc. - The knowledge base which is a set of commonly known problems that have been solved in the past and whose solutions can be of valuable help to the users. The knowledge base may consist of successfully solved tickets or other relevant articles, hints, pointers.