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Dr. Syed M. Ahmed, Ph.D.
College of Engineering & Computing Florida International University, Miami, Florida
Employee Empowerment Leadership and Change Team Building & Team Work Effective Communication Education & Training
Employee Empowerment Defined«
Employee Empowerment is Employee Involvement that matters. It could also be defined as controlled transfer of authority to make decisions and take actions. What is needed?
Successful implementation of empowerment requires change in corporate culture.
Does this mean Abdication?
NO. Empowerment involves actively soliciting input from those closest to the work and giving careful thought to that input.
An aspect of Working Smart Empowerment is the key to motivation & Productivity. It enables a person to develop personally & professionally.
Inhibitors of Empowerment Resistance from Employees & Unions Resistance from Management Insecurity Personal Values Ego Management Training Personality Characteristics of Managers Exclusion of Managers Workforce Readiness Organizational Structure & Management Practices .
3) Considering the Employees Point of View Putting Vehicles in Place Brainstorming Nominal Group Technique (fig 8.4) Quality Circles Suggestion Boxes Walking & Talking .Management·s Role in Empowerment & Implementing Empowerment Management·s Role: Commitment Leadership Facilitation Implementing Empowerment: Development of Suggestion Systems (Fig 8.
Improving Suggestion Processing Improving Individual Suggestions Problem Identification Research Idea Development .1 Management·s Role: Establishing Policy Setting Up the System Promoting the Suggestion System Evaluating & Implementing suggestions Rewarding employees Improving the system..Suggestion Systems .
Thus. Handling Poor Suggestions Listen Carefully Express Appreciation Carefully explain your position Encourage feedback Look for Compromise .Suggestion Systems . Establish a formal rating system for evaluating suggestion systems.2 Evaluating Suggestions Though Employees make suggestions. final analysis is still to be made by manager.
Achieving Full Participation Removing Hidden Barriers Negative Behavior Poor Writing Skills Fear of Rejection Inconvenience Encouraging new Employees Coaching Reluctant Employees Assess Investigate Match Choose Manage .
How to Recognize Empowered Employees Taking Initiative Identifying Opportunities Thinking Critically Building Consensus .
Reliance Failing to Properly Define Empowerment for Managers & Supervisors Assuming Employees Have the skills to be Empowered Getting Impatient Making the Transition from Traditional Approach Beyond Empowerment .Empowerment Avoiding Traps: Defining Power as Discretion & Self.
Leadership & Change .
Leaders must Overcome resistance to change Broker the needs of Constituency groups Establish an ethical framework Characteristics Balanced Commitment Positive Role Model Good Communication Skills Persuasiveness .Leadership Defined Leadership is the ability to inspire people to make a total. willing and voluntary commitment to accomplish or exceeding organizational goals.
Leadership for Quality Principles: Customer Focus Obsession with Quality Freedom through Control Looking for Faults in Systems Teamwork Continuing Education & Training The Juran Trilogy: Quality Planning Quality Control Quality Improvement .
the most appropriate style might be called participative leadership taken to a higher level .Leadership Motivation & Inspiration: Understanding Individual Needs Understanding Individual Beliefs Leadership Styles: In a total Quality setting.
Commonsense. Trying to keep the same when supervising former peers. Win/Lose. Win . Vice Versa applies. Commitment. Paradigms of Human Interaction Win/Win. Having an Intimate relationship with an employee. Honesty. Lose/Lose.Building & Maintaining a Following Popularity & the Leader Not all good leaders are popular. Credibility. Self-Discipline. Steadfastness. Leadership Characteristics Sense of Purpose. Pitfalls Trying to be a buddy. Stamina.
Leadership Vs Management Leadership & Management are two distinctive and Complementary systems of action. Management Coping with Complexity Planning & Budgeting for Complexity Develops capacity to carry out plans through organizing & staffing Ensures accomplishment of plans through controlling & Problem Solving Leadership Coping with Change Setting the Direction for change Aligns people to work toward the vision Motivates & Inspires people to want to accomplish the plan .
Leadership. Leadership & Change Have a clear vision & corresponding goals Exhibit a strong sense of responsibility Be an effective communicator Have a high energy level Have the will to change . Change Leadership & Ethics: Setting high standards of ethical behavior is an essential task of leaders in a total quality setting. Ethics.
Restructuring & Change: Be smart & Empathetic Have a Clear Vision Establish Incentives that Promote the Change Continue to Train . Hence. proper atmosphere should be created to accommodate change.Change Employees & Mangers on Change Difficulty in Change Different perceptions of employees & managers.
.How to Lead Change? Change Facilitation Model: A critical aspect of leadership in today·s globally oriented organization involves leading change.
Team Building & Team Work .
1 What is a Team? A team is a group of people with a common. People in teams get to know each other better. A group of people become a team when the following conditions exist: Agreement exists as to the team·s mission Members adhere to the team ground rules Fair distribution of responsibility & authority exists. Teamwork promotes better communication. Rationale for Teams Primary reasons for advocating teamwork are: Two or more heads are better than one. build trust & as a result help each other. collective goal.Overview of Team Building & Teamwork . .
Overview of Team Building & Teamwork .2 Types of Teams Department Improvement Team Process Improvement Team Task Force Learning to Work Together Factors influencing teamwork: Personal Identity of Team members Relationships among Team members Identity within the organization How to be a Member? Gain Entry. Stay in Touch. . Be well prepared and participate. Be Clear on the Team·s mission.
Stretching tasks. Trust/Respect.Overview of Team Building & Teamwork . Alignment. Shared Leadership/ Followership. Assessment/Action. Common Language. .3 How to be a Leader? Be clear on the team·s mission Identify success criteria Be action centered Establish the ground rules Share Information Cultivate Team Unity Team Excellence & Performance Interdependence. Confrontation/ Conflict-handling skills. Problem-solving skills. Celebration.
Building Teams & Making them Work Following are the factors that influence team building & should be taken care of: Makeup & Size of Teams Choosing Team Members Responsibilities of Team Leaders Other Team Members Creating Teams Mission Statement Developing Collegial Relationships Promoting Diversity in Teams .
Four Step Approach to Team Building Assessing Team Needs Planning Team-Building Activities Executing Team-Building Activities Evaluating Team-Building Activities .
Character Traits & Teamwork Following are few character traits required for Teamwork: Honesty Selflessness Dependability Enthusiasm Responsibility Cooperativeness Initiative Patience Resourcefulness Punctuality Perseverance .
Coaches are facilitators of team development and continually improved performance. Following are a few characteristics of a Coach: Clearly Defined Character Team Development/Team Building Mentoring Mutual respect Human Diversity .Teams are not Bossed ² They are Coached Bosses approach the job from ´I·m in charge ² do as you are told perspectiveµ.
Handling Conflict in Teams Resolution Strategies for Team Conflicts: Plan & Work to establish a balanced culture Establish clear criteria Don·t allow individuals to build personal empires Encourage & Recognize risk-taking behavior Value constructive dissent Assign people of widely differing perspectives Reward and recognize both dissent & teamwork .
Structural Inhibitors of Teamwork Commonly found structural inhibitors to teamwork in organizations are: Unit Structure Accountability Unit Goals Responsibility Compensation & Recognition Planning & Control .
Rewarding Team & Individual Performance An organization·s attempt to institutionalize teamwork will fail unless it includes implementation of an appropriate compensation system .
Effective Communication .
.emotion.Defnition of Communication Communication is the transfer of message ( information.idea.feeling or something else) that is both received and understood.intent.
It is higher order of communication.understood and acted on in the desired manner. .Effective Communication Effective Communication means that the message is received .
3) Be positive . .honest and consistent-give every one the same message.Strategies to communicate the importance of quality 1) Be optimistic and tie quality to the organization·s strategic direction 2) Consider the points of view of all sides when formulating your message.
Defnition of Listening Listening means receiving the message.corretly decoding it and accurately perceiving what it means. .
Inhibitors of effective listening Lack of concentration Interruption Preconceived ideas Thinking ahead Interference .
Improving the listening skills Upgrade your desire to listen Ask the right question Judge what is really being said Eliminate listening errors .
Practice self ² editing.Communicating in Writing (Helpful Rules) Plan before you write. . Be accurate. Be direct. Be brief.
Strategies for improving communication Keep up to date. Decide whom to inform. Prioritize and determine time constrains. Check understanding and obtain feedback . Communicate and follow up. Determine how to communicate.
Education & Training .
Corporate America invests more than $45 billion per year in training. systematic series of activities designed to enhance an individual·s work-related knowledge.1 Training is An organized. skills.Overview of Education. Sources of Training: In house training External Training or a combination of both. Training & Learning . lecture. and understanding.. demonstration etc. are used to provide training to employees . Numerous Instructional methods like video tapes.
. Changing Role of Training Mission of corporate Training is becoming the maximization of competitiveness through continual improvements.1 Types of training by Industry: Customer Education Sales Skills Employee relations etc.. Attitudes towards Training Although interest levels don·t yet match those found in European and Pacific Rim countries.Overview of Education. Training & Learning . attitude towards training in North America are changing for better.
Following are the important factors for ´need for trainingµ Quality of the existing labor pool Global Competition Rapid & Continual Change Technological Transfer Problems Changing Demographics Any kind of learning can benefit employees & employers alike in ways that cannot be predicted.Rationale for Training The rationale for training can be found in the need to compete. .
Training needs Assessment It is most important to: Train those who need it most Ensure that the training provided is designed to promote the goals of the organization Managers may become involved in assessing training needs at two levels: Organizational Level Individual Level The most structured approach managers can use to assess training needs is the job task analysis survey. .
Group instruction etc. External Approaches Enrolling employees in programs provided by public institutions.Providing Training Strategies for maximizing training resources: Build in Quality from the start Design Small Think Creatively Shop around Preview & Customize Internal Approaches Computer Based training. . Partnership Approaches Training partnerships combine characteristics of the above two approaches.
Evaluating Training Evaluating Training begins with a clear statement of purpose. managers need to know three things: Was the training provided valid? Did the Employees learn? Has the learning made a difference? . To know where training has improved performance.
Managers as Trainers & Trainees . the better they will remember and understand it Success in learning tends to stimulate additional learning People need immediate and continual feedback to know if they have learned.1 Principles of Learning: People learn best when they are ready to learn People learn more easily when what they are learning can be related to something they already know People learn best in a step-by-step manner People learn by doing The more often people use what they are learning. .
Managers as Trainers & Trainees .2 Four Step Teaching Method: Preparation Presentation Application Evaluation Managers as Trainees: Quality basics Strategic Quality management Quality Planning Quality Improvement Quality Control .
higher levels of waste etc. Companies are doing this by providing remedial education in the workplace.Workforce Literacy Impact of Illiteracy on Industry: Difficulty in filling high-skill jobs.. What Industry Can Do Industry in United States has found it necessary to confront the literacy problem head-on. lower levels of productivity. What Managers Should Know about Literacy Training The need for workforce literacy will be a fact of life with which managers will have to deal for some time to come. .
Improving Learning Teaching Study Skills Make a schedule and stick to it Have a special place to study Listen and take notes Read assertively Improve test-taking skills Using Humor in Training Properly used relevant humor can produce a more favorable audience for the trainer. Why Training Sometime fails? Lack of participation in planning by management Too narrow in scope .
Orientation Training Recurring errors associated with orientation training: Insufficient Information Too much Information Conflicting Information Principles for providing effective training: Base orientation topics on a needs assessment Establish an organizing framework Establish learner control Make orientation a process. not just an event Allow people and personalities to emerge Reflect organization·s mission & culture Have a system for improving & updating .
Customer Training An old adage states ´The customer is always rightµ Customer education has several aspects: Shaping customer expectations Providing user support Marketing Customer expectations are shaped by the promotional literature used in marketing the product. . Customer training can also help market a product.
don·t preach Integrate ethics training Highlight practical applications . Ethics training is becoming increasingly important As the pressures of succeeding in an intensely competitive global marketplace grow.Ethics Training Ethical behavior and the rationale for it can be taught. Following are a few recommendations: Stimulate discussion Facilitate.
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