Service

This manual is to be used by qualified appliance technicians only. Maytag does not assume any responsibility for property damage or personal injury for improper service procedures done by an unqualified person.

Neptune TL

This Base Manual covers general information Refer to individual Technical Sheet for information on specific models This manual includes, but is not limited to the following:

FAV6800A FAV9800A

16022808 Revision 0 December 2003

Important Information
Important Notices for Technicians and Consumers
Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and workmanship go into every product to provide our customers with quality products. It is possible, however, that during its lifetime a product may require service. Products should be serviced only by a qualified service technician who is familiar with the safety procedures required in the repair and who is equipped with the proper tools, parts, testing instruments and the appropriate service information. IT IS THE TECHNICIANS RESPONSIBILITY TO REVIEW ALL APPROPRIATE SERVICE INFORMATION BEFORE BEGINNING REPAIRS.

!

WARNING

To avoid risk of severe personal injury or death, disconnect power before working/servicing on appliance to avoid electrical shock.

To locate an authorized technician, please consult your telephone book or the dealer from whom you purchased this product. For further assistance, please contact:

Customer Service Support Center
CAIR Center Web Site Telephone Number WWW.AMANA.COM ................................................ 1-800-843-0304 WWW.JENNAIR.COM ............................................. 1-800-536-6247 WWW.MAYTAG.COM ............................................. 1-800-688-9900 CAIR Center in Canada ........................................... 1-800-688-2002 Amana Canada Product ........................................... 1-866-587-2002

Recognize Safety Symbols, Words, and Labels

! DANGER
DANGER—Immediate hazards which WILL result in severe personal injury or death.

!
!

WARNING

WARNING—Hazards or unsafe practices which COULD result in severe personal injury or death.

CAUTION

CAUTION—Hazards or unsafe practices which COULD result in minor personal injury, product or property damage.

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16022808 Rev. 0

©2003 Maytag Appliances Company

Table of Contents
Important Information .................................................... 2 Important Safety Information ......................................... 4 General Information Model Identification .................................................... 8 Serial Label Location ................................................. 8 Model Nomenclature .................................................. 9 Model Specifications ................................................. 10 FAV 6800AW Trouble Shooting Trouble Shooting General Symptoms ....................... 12 Consumer Help Codes .............................................. 13 Service Mode ............................................................ 14 Accessing Service Tests ........................................... 14 Quick Spin Test ........................................................ 14 Hold Quick Spin Step ................................................ 15 Fast Time Down Test ................................................ 15 Quick Service Cycle ................................................. 15 Membrane Pad Test .................................................. 15 Motor Control Board Output Test .............................. 15 Board Functional Test Input Control Keys ................. 16 Board Output Test..................................................... 16 Display Diagnostic Codes ......................................... 17 Diagnostic Codes ..................................................... 17 Exit Service Mode ..................................................... 18 Hose Reversal Detection And Correction................... 18 Torque Specifications ................................................ 18 Tub Displacement Sensor Diagnostics ..................... 19 Component Diagnostics ............................................ 19 Water Leak Around Pulley Tub Bottom ..................... 19 Control Board Inputs Table ........................................ 20 Membrane Pad Continuity Checks ........................... 20 FAV 9800AW Trouble Shooting Trouble Shooting General Symptoms ....................... 21 Removing A Favorite Cycle ....................................... 22 Enter/Exit Service Mode ........................................... 23 Accessing Service Tests/Diagnostic Features .......... 23 User Interface Test .................................................... 23 Quick Spin Test ........................................................ 23 Hold Quick Spin Test ................................................ 24 System Check .......................................................... 24 Service Cycle ........................................................... 25 Display Diagnostic Codes ......................................... 25 Diagnostic Codes ..................................................... 25 Exit Service Mode ..................................................... 26 Hose Reversal Detection And Correction ................... 27 Torque Specifications ................................................ 27 Tub Displacement Sensor Diagnostics ..................... 27 Component Diagnostics ............................................ 28 Water Leak Around Pulley Tub Bottom ..................... 28 Control Board Inputs Table ........................................ 29 Membrane Pad Continuity Checks ........................... 29 Disassembly Procedures Console Removal ...................................................... 30 Control Board Removal ............................................. 30 Lid Disassembly/Removal ......................................... 32 Top Cover Removal ................................................... 32 Splash Guard Removal .............................................. 33 Bleach/Softener Dispenser Removal ......................... 33 Lid Lock/Reed Switch Removal ................................ 34 Inlet Water Valve Removal ........................................ 35 Detergent Dispenser Water Valve Removal ............... 36 Top Cover Removal ................................................... 37 Tumbler Removal ...................................................... 37 Tumbler Bearing Removal ......................................... 39 Transmission/O-Ring Seal Removal .......................... 40 Rear Strut Removal ................................................... 40 Front Panel Removal ................................................. 41 Tub Displacement Sensor Removal .......................... 41 Front Strut Removal .................................................. 43 Drain Pump/Pressure Switch Removal ..................... 44 Spinner Removal ....................................................... 45 Outer Tub Removal ................................................... 45 Drive Motor Removal ................................................. 46 Pulley/Clutch Removal .............................................. 47 Drive Belt Removal .................................................... 47 Heater Assembly Removal ........................................ 47 Motor Control Removal .............................................. 47 Spinner Support Removal .......................................... 48 Appendix A Installation Instructions ............................................. 50 Appendix B Use And Care ........................................................... 57

©2003 Maytag Appliances Company

16022808 Rev. 0

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or attempt any servicing unless specifically recommended in the User-Maintenance instructions or in published user-repair instructions that you understand and have the skills to carry out. Loading lid must be closed any time the washer is in operational fill. If the hot water system has not been used for such a period. This is a safety rule for all appliances. cooking oil. Be sure water connections have a shut-off valve and that fill hose connections are tight. 0 ©2003 Maytag Appliances Company . dry-cleaning solvents. This will release any accumulated hydrogen gas. flammable chemicals. • Do not wash articles that have been previously cleaned in. • Always disconnect the washer from electrical supply before attempting any service. etc. follow these basic precautions: • Read all instructions before using the washer.Important Safety Information ! WARNING • To reduce the risk of fire. turn on all hot water faucets and let the water flow from each for several minutes. Common sense. • Do not allow children to play on or in the washer. must not be put into the washer. Close supervision of children is necessary when the washer is used near children. Always contact your dealer. Always read and follow manufacturer’s instructions on packages of laundry and cleaning aids. or anything containing wax or chemicals such as in mops and cleaning cloths. distributor. dry-cleaning solvents. NOTE: The Warnings and Important Safety Instructions appearing in this manual are not meant to cover all possible conditions and situations that may occur. 16022808 Rev. All connections for water. • Refer to the Grounding Instructions in the Installation Manual for the proper grounding of the washer. before using a washing machine or combination washer-dryer. Failure to install. These substances give off vapors that could ignite or explode. tumble. drain. • Do not reach into the washer if the wash tub is moving. not the cord. Heed all warnings or precautions. Disconnect the power cord by grasping the plug. • Do not add gasoline. These flammable substances may cause the fabric to catch on fire by itself. Hydrogen gas is explosive. hydrogen gas may be produced in a hot water system that has not been used for two weeks or more. If this occurs. To reduce the risk of poisoning or chemical burns. • Do not install or store the washer where it will be exposed to water and/or weather. Do not do it yourself unless you know how! To reduce the risk of fire. Do not operate the washer with missing or broken parts. maintain. • Before the washer is removed from service or discarded. Do not attempt to bypass the loading lid switch by permitting the washer to operate with the loading lid open. thinner. washed in. and/or operate this washer according to the manufacturer’s instructions may result in conditions which can produce bodily injury and/or property damage. clothes which have traces of any flammable substances such as vegetable oil. keep them out of the reach of children at all times (preferably in a locked cabinet). Never operate the washer with any guards and/or panels removed. or spotted with gasoline. remove the lid to the washing compartment. or spin. Do not bypass any safety devices. Keep your washer in good condition. caution and care must be exercised when installing. do not use an extension cord or an adapter to connect the washer to the electrical power source. • Install the washer according to the Installation Instructions. maintaining. • Do not tamper with the controls. electric shock. machine oil. Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric softener or product. Close the shut-off valves at the end of each wash day. • Use your washer only for its intended purpose. Replace worn power cords and/or loose plugs. washing clothes. soaked in. • To reduce the risk of an electric shock or fire. or other flammable or explosive substances as they give off vapors that could ignite or explode. or other flammable or explosive substances to the wash water. Always follow the fabric care instructions supplied by the garment manufacturer. do not smoke or use an open flame during this time. electrical power and grounding must comply with 4 • • • • • • • • • • • local codes and be made by licensed personnel when required. have your washer checked by a qualified service person. The gas is flammable. Bumping or dropping the washer can damage safety features. service agent or the manufacturer about any problems or conditions you do not understand. or operating the washer. • Do not repair or replace any part of the washer. serious injury or death to persons when using your washer. • Under certain conditions.

0 5 .Important Safety Information About Ground Wires In the event of an electrical short circuit. Check with a qualified electrician if you are not sure this appliance is properly grounded.A. CSA C22. Failure to understand and comply with safety information may result in severe personal injury or death. ANSI/ NFPA 70. and such local regulations as might apply. DO NOT modify plug on power cord.1. a ground wire reduces the risk of electric shock by providing an escape wire for the electric current. make sure you read and understand the descriptions and meaning of various safety symbols. words and labels used in this manual. Ground appliance properly. It is the customer’s responsibility to have the wiring and fuses checked by a qualified electrician to make sure your home has adequate electrical power to operate the washer. Ground L1 Neutral Neutral side Round grounding prong 115±12 V. Grounding wires and wires colored like grounding wires are NOT to be used as current carrying conductors. A fuse in the neutral or ground circuit could result in an electrical shock. all wiring and grounding must conform with the latest edition of the National Electric Code. ! WARNING To avoid risk of personal injury or death due to electrical shock: • • • • • • • • • • • Observe all local codes and ordinances.A. It is intended for use by authorized technician’s who troubleshoot and repair these units. DO NOT ground to cold water pipe if pipe is interrupted by plastic. DO NOT use an extension cord with this appliance. nonmetallic gaskets. and understand the terminology used to describe and discuss them. NOTE: It is assumed that users of this manual are familiar with the use of tools and equipment used to troubleshoot and repair electrical. have proper outlet installed by qualified electrician. DO NOT have a fuse in the neutral or ground circuit. troubleshooting. DO NOT ground to gas line. Standard accepted color coding for ground wires is green or green with a yellow stripe. disassembly.C. covering a range of similar models. If plug does not fit electrical outlet.A. and repair of the Neptune TL™ washer. ©2003 Maytag Appliances Company 16022808 Rev. Electrical Service Information Proper Grounding and Polarization of 120 Volts Wall Outlets For the safety of our customers and the Service Technician ALL appliances have a three–prong power cord and MUST be connected to a properly polarized AND grounded wall outlet. or other insulating (nonconducting) materials. A 120 volt wall outlet must always be wired as shown below. and mechanical systems. ! WARNING To reduce the risk of fire. 115±12 V. This information was written for those who do not understand grounding and polarization of a wall outlet. electric shock. 0 V. before attempting any procedures described in the manual. or the Canadian Electrical Code. General Information This Service Manual describes the operation. serious injury or death. DO NOT use an adapter plug with this appliance.C.C. ! WARNING To avoid personal injury or death from improper servicing. Disconnect electrical power to unit before servicing. It is intended to be used in conjunction with the Parts Manual and Technical Sheet covering the specific model being serviced. Related Publications This is a base service manual. DO NOT pinch power cord.

• Do not remove grounding prong when installing grounded appliance in a home that does not have three wire grounding receptacle. grounding reduces the risk of electric shock by providing an escape wire for the electric current. Grounding Instructions ! WARNING • To avoid the risk of electrical shock or death. Consult a qualified electrician or technician if grounding instructions are not completely understood. 0 ©2003 Maytag Appliances Company . do not alter the plug. This unit is equipped with a cord having a grounding wire with a grounding plug. Under no condition is grounding prong to be cut off or removed. This unit should be plugged into a separate 60 hertz circuit with the electrical rating as shown in the appropriate drawing.Important Safety Information Explanation Polarization–This means that the larger slot must be neutral and the small slot must be at line voltage. Mispolarized–The outlet is incorrectly wired so that the larger slot is at line voltage and the smaller slot is neutral. have a qualified electrician install a three-slot receptacle. Models operate with a supply voltage of 120 Volts. Do not use an extension cord. In the event of an electrical short circuit. The plug must be plugged into an outlet that is properly installed and grounded. This equipment MUST be grounded. i 6 16022808 Rev. this equipment must be grounded. or if doubt exists as to whether the equipment is properly grounded. Ungrounded–The round hole connection is not complete to earth ground and/or the main power panel. If the product power cord is too short. • To avoid the risk of electrical shock or death. It is the personal responsibility of the consumer to contact a qualified electrician and have properly grounded three prong wall receptacle installed in accordance with appropriate electrical codes. Grounded–This means the round hole connection is connected to earth ground through a connection to the main power panel.

0 7 .Important Safety Information i KEEP CLEAR ROTATING BELTS AND PULLEYS i ©2003 Maytag Appliances Company 16022808 Rev.

Call 1-800-925-2020 for information. Parts and Accessories Purchase replacement parts and accessories over the phone.com • For product in Canada call 1-866-587-2002 or visit the Web Site at www. labor. To locate an authorized technician: • For Maytag call 1-800-462-9824 or visit the Web Site at www. • For product in Canada call 1-866-587-2002 or visit the Web Site at www. We also recommend contacting an authorized technician.com. When contacting provide product information located on rating label. • For product in Canada call 1-866-587-2002 or visit the Web Site at www. Serial Label is located in the upper left hand corner of the cabinet back panel.com. • Dependability PlusTM Extended Service Plan is specially designed to supplement Maytag’s strong warranty.maytag. Warranty service must be performed by an authorized technician.maytag.com.com.maytag.com. Record the following: Model Number: ___________________ Manufacturing Number: ___________________ Serial or S/N Number: ___________________ Date of purchase: ___________________ Dealer’s name and address: ___________________ Service Keep a copy of sales receipt for future reference or in case warranty service is required. Extended Service Plan We offer long-term service protection for this new washer. 8 16022808 Rev.maytag. and travel charges. if service is required after warranty expires. If registration card is missing: • For Maytag product call 1-800-688-9900 or visit the Web Site at www. This plan covers parts.General Information Model Identification Complete registration card and promptly return.maytag. To order accessories for your product call: • For Maytag product call 1-800-462-9824 or visit the Web Site at www. 0 ©2003 Maytag Appliances Company .maytag.

0 9 .General Information Neptune Nomenclature F A V 6 8 0 0 A Y W Color Build Location A C F H J S N Amana Cleveland Florence Herrin Jackson Searcy Newton W Q White Bisque Listing Product Type A Automatic W Y Z Y 120V-60hz 240V-60hz Canada 240V-60hz 220-240 V / 50-60 Hz Marketing Code Wash Position H V Horizontal Vertical This identifies which version of production the unit is. Feature Content 6800 Feature Package ©2003 Maytag Appliances Company 16022808 Rev.

0 ©2003 Maytag Appliances Company .General Information 10 16022808 Rev.

0 11 .General Information 5 ©2003 Maytag Appliances Company 16022808 Rev.

• Check Tub Displacement Sensor connection and • Fabric cycles such as NORMAL. • Visually check hot and cold separately for fill. • During spin cycle – If machine tumbles and spins simultaneously replace clutch assembly. hoses & clamps). • Make sure dispenser valve is securely attached to mounting bracket. Leaking • Make sure supply hose connections are not leaking. or loose wire. every 60 seconds. • Check for frozen pipes and hoses. • Check the lid hinges if water is coming out behind the lid. • Close lid and push the START/PAUSE button to start washer. See special instructions page 19. Check for rubber gasket damage due to overtightening. Seal seam must be at the top of the tub cover. motor control board and motor. • Washer with heat option does not tumble while heating.0 Volts periodically. • Check for clogged inlet screens. • Perform Motor and Motor Control Test. • Start normal cycle with an empty machine and allow • Excessive suds may have been present. reposition and reinstall the tub cover seal. lid latch mechanism. and pressure switch. & WRINKLE CONTROL only tumble • Check Tub Displacement Sensor for 0 to 3. Do not • Washer does not tumble during most fills or during perform a continuity check. the ground and the board output. disconnect power to unit before servicing. Towel loads have a minimal amount of soil present and typically create more suds. WASH. • Check to see if belt is off motor and pulley. Remove. • Check internal hose connections (fill & drain systems. DELICATES. Will Not Start • Plug cord into live electrical outlet. • Perform Motor and Motor Control Test. • Check belt.add additional towels. Check for 12 Volts DC input voltage between board. • Check to see if the washer is in a pause or soak period of the cycle. Will Not Spin • During fill cycle – If machine tumbles and spins simultaneously replace clutch assembly. No Water Fill • Go to No Fill Test.Troubleshooting Procedures ! WARNING To avoid risk of electrical shock. HAND main harness connector at machine control board. Wrap a dry rag around the standpipe opening. Only check for • Perform Motor and Motor Control Test. • Check electrical circuit and connections at the water valve. See Tub Displacement presoak. • Make sure water dispensing system on inner lid is securely attached to lid. unless testing requires power. and circuitry (see Will Not Lock). • Make sure end of drain hose is correctly inserted and secured to drain facility. • Normal water level is 1 to 7 inches inside the spinner. Display Lights Up When Lid is Opened • This is normal behavior. 0 ©2003 Maytag Appliances Company . • Check the lid. a fill to check tumble. May be dependent on pressure entering home. Wet Clothes • Very small clothes loads can cause unbalanced No Tumble loads . See Board Input Test. • Check belt. The START/PAUSE LED should change from flashing to on continuously. If rag becomes wet leak is fault of home plumbing. • Tub Displacement Sensor disconnected. voltage at the Tub Displacement Sensor. 12 16022808 Rev. • Reduce detergent amount for that specific load size and soil level. personal injury or death. Variations may occur due to usage in the home at the time machine is used. • Check for restricted drain system. g Maytag Neptune™ TL FAV6800AW Washer Diagnostic Code table follows later in this document. Tub Full of Suds • Check for restricted drain system. • Check for low water pressure. Be sure the standpipe is capable of accepting the flow of water from the washer. Wait briefly for cycle to advance. • Run the clothes washer through another complete cycle using the coldest water and no detergent. • Check for bowing of lid where water enters detergent dispenser. • Check for kinks in inlet hoses. • Check to make sure water supply is turned on fully. • Use high efficiency or low sudsing detergent specially formulated for front load washers. • Check fuse or reset circuit breaker to outlet. Diagnostics. • Check tub cover. • Check that the machine control correctly senses that all 3 water levels are empty. • Check for loose wire connections at control board and pump. • Check standpipe for leak. DC output voltage between ground and the board • Check for loose connections at machine control input. • Check bottom of tub around the pulley.

T his m ay appear to be significantly warm er/cooler than expected. • In cold clim ates check for frozen D rain H ose. • C heck low. preventing high speed spin. G o to N o Fill Test • C heck for 120 VA C at the pum p when a spin cycle is selected < 550 rpm . P ush lid closed to m ak e sure nothing from the inside is pressing against the lid. • M ake sure water heater is set to deliver a m inim um of 120°F (49°C) hot water at the tap. • If the water heater is located a long distance from washer. • Perform Motor and Motor C on trol Test. • C heck lid locked switch circuit. • C heck electrical connections at lock assem blies. see table below. C onsum er Inform atio n C odes If the consum er observes codes on display. (See b oard inp ut/outp ut chart) • C heck for loose electrical connections at lid lock and at m achine control board. W ait 20 seconds for m achine to unlock . T his m ay also occur on start up of a new m achine due to factory testing. preventing unlock ing. pin 1 at the M achine Control Board connector. • If necessary. • C heck for restricted drain system . • C heck that both faucets are on fully. W ill Not Drain • C heck for restricted drain system . W ill Not Unlock • Press off. disconnect power to unit before servicing. personal injury or death. C ontinuous U nbalanced Circuit. S uds: M achine has detected high level of suds. • D isconnect inlet hoses and clean screens. • M ake sure the tem perature selection is correct. L ED D escrip tion Display CL dc C losed: Lid is closed. • Perform Motor and Motor C on trol Test. • C heck for D iagnostic C ode “10”. S ee W et C lothes T roubleshooting. 0 13 . • U nplug and reconnect power cord. P ow er failure: Power to the m achine has been lost during the last cycle. and high water fill com pletion. T he m otor control is either bad or disconnected. • G o to Lid Lock T est. Continuity between p. P ress any key to return the display to norm al activity. • M agnet m issing. Excessive m otion was detected in spin (dc or L L) R un Q uick Spin Test with an em pty tub to check T ub D isplacem ent Sensor and M achine Control Board. (see M otor and M otor C ontrol T est section). Latch U nlocked: Close lid tightly to enable locking. M ak e sure the lid is shut com pletely. m achine control board. (Located on the back side of dispenser assem bly inner lid. and M otor C ontrol Board. rem ove clothes by disconnecting power to washer. C ircuit should be closed at m achine control. • G o to Board O utput T est and perform Pum p out test. and open top cover with a putty knife. W ill Not Lock • Lid not all the way closed or not properly aligned. • Push lid closed to m ake sure nothing from inside is pressing against it which m ay keep it from unlocking. m edium . the water line m ay need to be purged prior to starting wash cycle. • M ake sure door lock bum pers are fully seated to top cover. W rong W ater T em p erature • T oo H ot/Too C old: T his washer uses a reduced am ount of water. Im proper signal from T ub D isplacem ent Sensor. N o D rain: T he m achine has tried to drain. (See bo ard inpu t/outpu t chart) N oise / Cabinet H its • Level the m achine • C heck sensor (refer to T ub Sensor T est).6 pin 1 to p. Locked: Lid has failed to unlock the m achine has repeatedly tried to unlock the lid. R edistribute clothes. O pen the Lid: T he lid has not been opened for the last three com pleted cycles. T he m otor control is not responding if it tak es 4 m inutes to unlock . unless testing requires power. S ee N o W ater Fill. • C heck Strut and Strut Isolator for proper operation. F ailed to Lock: The m achine has repeatedly tried to lock the lid. front Left corner). while the control board m eters the incom ing flow to regulate the actual tem perature of the water in the tub.Troubleshooting Procedures ! • WARNING T he w asher will need to go through a H ot / Cold cycle if the fill hoses were previously installed incorrectly and then corrected. Use hE detergent or reduce the am ount of detergent. • C heck system relay for welded contacts. • To avoid risk of electrical shock. ©2003 Maytag Appliances Company FL LO Lr nd OP od nF PF Sd UL UC 16022808 Rev. N o fill: the m achine has tried to fill. • Check W ater V alve Therm istor. • M ake sure inner lid is properly assem bled to lid. (Diagnostic code 34) D isconnect power. Locked Rotor: T he m achine has repeatedly tried to turn the m otor. • Laundry load is too large to close lid. R esistance a room tem perature is 61700 ohm s. See H ose Reversal D etection. T he m achine will alter its cycle for this situation. C heck the lid. Lid is O pen: M ake sure it is fully closed before starting cycle. • T his w asher will com pensate for reversed fill hoses.8. D istribute Clothes: T he load is unbalanced. A lso check water heater capacity and recovery rate.

Troubleshooting Procedures ! LED Display UB LL CL oL Description See Diagnostic Code 10 Large Load Detected Clear To Reset Cycle Counts Machine Paused-Load W edging WARNING To avoid risk of electrical shock. ©2003 Maytag Appliances Company . disconnect power to unit before servicing. Accessing Service Tests and Diagnostic Features w hile in Service Mode. The following table sum m arizes special tests and features available in Service Mode. or 3) unplug the m achine. Service Mode can be entered in the m iddle of any wash cycle without interrupting the cycle. The present state of the m achine will not be changed. set a continuous running m ode. Test or Display Quick Spin Test Hold Quick Spin Step (holds predefined RPM) Fast TimeDown / Advance to Next Step Quick Service Cycle Press LED to Start Press Hand W ash Press Hand W ash (during test) Press LED to Cancel Press Off (exits Service Mode) Press Hand Wash (cancels hold & resum es next step) Board Input Test Board Output Test / System Check Diagnostic Code Display (Initial) All Diagnostic Codes Cycle Count No.m ajor soft. revision nd 2 – m inor soft revision Signal +: 10’s and 1’s digits Signal -: 100’s and 1000’s digits Colors/Jeans: 10-thousands & 100-thousand digits Press Wrinkle Control again N/A Release Normal (returns to diagnostic code display) Display Software Version Press Bulky th Items a 4 tim e Cycle Count Press Quick W ash during cycle Press W ash/Rinse Temp ↑ (up) key Press Off (also exits Service Mode) 14 16022808 Rev. or 2) press Off. W hile in Service Mode. the current cycle in progress will not be interrupted and only the display will change). the technician can cancel the current cycle. 0 Quick Spin Test W hile in Service Mode. To exit: 1) Press Enviro Plus and Spin Only keys for 3 seconds again. Enter / Exit Service M ode To enter Service Mode press the Enviro Plus and Spin Only keys for three seconds or until the control beeps.. Quick Spin test steps are as follows: 1) Lock the lid. unless testing requires power.e. (i. along with methods of activation and cancellation. 2) Spin to index speed 90 rpm and hold for 60 seconds. for Diagnostic Code Clear All Diagnostic Codes Press W rinkle st Control – 1 code displays Press Set Delay ↑ or ↓ Press and hold Normal while diagnostic code is displayed Press Quick Wash + Whites together while displaying diagnostic codes Press Bulky Items 3 times st 1 press. Pum p drains m achine. The m otor speed will be displayed when started (m otor not running display will be 00). 3) Spin to index speed 150 rpm and hold for 6 seconds. start a variety of special service tests and view diagnostic displays. press the Hand Wash key to start a Quick Spin Test. Test or Display Hold Quick Service Cycle Step Press LED to Start Press Signal ↑ (up) and ↓ (down) together Press Presoak (then individual buttons to test) Press Super Wash Press Delicates Press LED to Cancel Press Signal ↑ (up) and ↓ (down) to resum e Press Off twice after starting test Press Super Wash Press Delicates M embrane Test IN Service M ode Service Mode enables service personnel to verify the operation of the washing m achine and diagnose problem s. personal injury or death.

the quick wash LED The following steps are performed: Display shows “sc”. unless testing requires power. Advance to next step if water is not connected to Spin to index speed 850 rpm and hold for 6 seconds. indicating the system relay is activated. but will not necessarily stop the test. 7. Motor Control Board Output Test 1. Service Cycle. Cold bleach fill. Any diagnostic code logged during this b) 100-999 rpm Speed X 10 ex: 85. Lock lid and pump starts. While in Service Mode. Each time either set delay arrow is pressed Stage of Advances To Wash Cycle the digits toggle between a blank and 8 . 8.Troubleshooting Procedures ! 4) 5) 6) 7) WARNING To avoid risk of electrical shock. To lock the lid press Pressing Quick Wash will advance to the next cycle. Advance to next step if water is The motor control will execute a test routine and the not connected to machine. Make sure the lid is closed. machine. To verify the test. Speed Range Displayed If a diagnostic code is logged during the test. All the LEDs (except Presoak ) can be toggled For example if in one of the following: or slewed by pressing the key associated with the LED or set of LEDs. 4. pressing the Presoak key will stage. There could be up to a 20 second delay before the 4. ©2003 Maytag Appliances Company 16022808 Rev. Spin to index speed 700 rpm and hold for 6 seconds. 6. will be on. “PA” will be displayed for five (5) seconds once all keys have been pressed and the test is completed. 3. Access Board Output Test by pressing the Wash/Rinse Temp key will start a Quick Delicates key. This will be a quick check of all 6. 5. pressing the Quick Wash key will Membrane Pad Test advance the program to the next cycle While in Service Mode. the machine will hold at the Wash key will advance to the next step. disconnect power to unit before servicing. Display a “PA” (Passed) continuously for 5 seconds if no diagnostic codes were logged during the test. Reconnect the washer power cord to supply voltage. If display shows od then open and close lid. 3. 2. All keys ¾ Presoak Wash Spin/Drain End of Presoak Every 5 Minutes of Wash Time End of the Spin Profile (including the OFF button) must be pressed within 5 minutes for this test to pass. pressing the 5. next highest index speed for up to 30 minutes. Warm softener fill: Energize cold water and fabric Spin to index speed 550 rpm and hold for 6 seconds. this test will exit without any display. Press Enviro Plus and Spin Only keys for 3 Quick Service Cycle seconds to activate Service Mode. Press Whites to start the motor control output test. Pressing the Hand Wash key will suspend To cancel press the Hand Wash key again. press Quick Wash with the lid shut to activate. Mode. the righta) 0-99 rpm 0-99 (actual) most dot will turn on and stay on until quick service cycle test has ended. Hold Quick Spin Step If the Hand Wash key is pressed again during During the Quick Service Cycle. Remove the front panel and disconnect the JP4 Rinse End of Rinse Connector from the Motor Control Board. 1. softener valves until medium level is reached. hot water valve for 5 seconds. The lid must be locked to access Motor Control systems. Display shows “ot”. rotating the spinner at 50 rpm. Pump out. Tumble with hot fill: Continue tumble while energizing spinner starts rotating. Tumble using 48 rpm tumble for 10 seconds. 0 15 @ . 8) Coast down to 0 rpm chimes 3 times. Colors/Jeans. Following 10 seconds of inactivity at any point. Spin to index speed 350 rpm and hold for 6 seconds. Board Output Test. If off. Drain and Spin to 850 rpm. start a membrane switch check that verifies switch operation. pressing the Quick the Quick Spin test. 2. motor should run.= 850rpm test will result in failure of the test. 7. Energize the cold and bleach water This will send 120VAC to the motor control board. personal injury or death. valves to low setting. All LEDs should flash on and off While any test or cycle is running in Service while the system is suspended or on hold. the machine at the current step for up to 30 minutes or until Hand Wash is pressed Fast Time Down Test again. Disconnect power to the washer. Unlock the lid when the RPM is zero.

personal injury or death. pressing the Super Wash key will begin the Board Input Test. Key Normal W rinkle Control Whites Colors / Jeans Bulky Items Spin Only Quick Wash* Presoak Extra Rinse Function Hot Water Valve Fabric Softner Valve Motor Control Lid Lock* Bleach Valve Cold Water Valve Toggle System Relay Drain Pump Lid Unlock* IN Board Functional Test Input Control Keys While in Service Mode. disconnect power to unit before servicing. then problem exists with the motor and motor control system. If ***Note: For the water temperature. Each temperature will be displayed by default in Fahrenheit units and can be changed to Celsius units by pressing either Set Delay Time Arrow key (up or down). Key Function *Display Normal Lid Position or Wrinkle Control Lock State or Whites **High Water Level or or Colors / Jeans **Medium Water Level Bulky Items or **Low Water Level Enviro Plus *** Water Temperature * Indicates Pressure Switch not satisfied for that water level. separately from the other two (2) digits. Pressing the Super Wash key again cancels the test. pressing the Delicates key will begin the Board Output Test. 0 ©2003 Maytag Appliances Company . replace the motor control three digits. 3. Board Output Test While in Service Mode. This test turns on a specified output after a key press. • Check for loose electrical connections at Machine Control Board or broken wires in harness. For “Medium Water Level” start a Normal cycle. While in Service Mode press the following key to check respective function. Indicates Pressure Switch satisfied for that water level. If voltage is not present. • Check lid actuator switch and related wiring. (Pressing the Delicates key again cancels the test. motor control board harness between L1 and Neutral. the value could be motor windings are good. The system relay is then activated and the quick wash LED is lit. 2. 16 16022808 Rev. **The appropriate water level must be added before running test. The two displays will be shown alternately. While in Service Mode press the following key to check respective function. If voltage is present. After water fill stop cycle and enter “Board Functional Test”.Troubleshooting Procedures ! 8. For “High Water Level” enter the “Board Output Test” and select Spin Only. • Check phase windings of the motor. For “Low Water Level” start a Enviro Plus cycle. • Check for loose electrical connections at motor. in which case the first digit will be displayed board.) All outputs will be turned off after five (5) minutes. If motor does not run: Check for 120 VAC at the This test turns on a specified output after a key press. After water fill stop cycle and enter “Board Functional Test”. WARNING To avoid risk of electrical shock. Exit “Board Output Test” after water fill and enter “Board Functional Test”. The lid must be closed and locked by pressing colors/jeans. See Illustration (Display shows in). See Illustration. 1. unless testing requires power. and motor control board.

A code generated during or after the current cycle will be displayed with the rightmost dot “. the lower Fill Test" water levels were not. the Machine Control Board will check the lid latch mechanism every 20 seconds. loads. attempts.Troubleshooting Procedures ! WARNING Diag. Access Other Features W hile a diagnostic code is displayed. 0 17 . necessary. When the Neptune TL is plugged in. opening the lid. The Set Delay Time down arrow key will cycle down the list one code at time each time it is pushed. which rpm due to an Go to "Wet prevented unbalanced Clothes" the spinner load. If found to be locked with no cycle running. settings If condition still exists. The diagnostic codes can be viewed by using the Set Delay Time arrow keys. The of keypad to control key is board. The display will show a “d”. The cycle count for each diagnostic code will also be reset to 0. disconnect power to unit before servicing. Troubleshooting from Section" exceeding 500 rpm Go to "Clear diagnostic codes" Disconnect and reconnect the W ill not Difficulty in washer power cord remember reading at power supply machine memory outlet. Display Diagnostic Codes The diagnostic code display can be toggled on and off from Service Mode by pressing the Wrinkle Control key. Diagnostic Codes Diag. the Control Board will send a signal to the switch to unlock the lid. wash cycle. Higher water levels were W ater level sensed while Go to "No Water sensor fault. the newest code will be displayed. Description Code Continuous unbalanced 5 circuit. The Set Delay Time up arrow key will cycle up the list one code each time it is pushed. High speed Speed less Go to "Wet not achieved than 400 rpm Clothes" due to during a main Troubleshooting torque.” turned “ON”. (During spin only) Locked rotor Locked is still locked Rotor forcing after 10 a shut down. Unbalance or cabinet hit LED – W ill display detected during final Less than 500 “ub” spin. To clear the diagnostic list press the Quick Wash and Whites key while viewing the list. the Quick Wash LED is always ON. Detected a Go to "Membrane key pressed Pad Check" more than 75 Check connection Stuck Key seconds. Action to be taken Displays "nd" Go to "Will Not Drain" Troubleshooting Section Displays "LO" Go to "Will Not Unlock" Troubleshooting Section Displays "nF" Go to "No Water Fill" Troubleshooting Section Displays "FL" Go to "Will not unlock" Troubleshooting Section 8 10 11 15 2 The lid fails to unlock 16 3 No Fill 17 4 The lid fails to lock Lid failed to lock after 11 attempts See section for unbal. but not the machine cycle count. The first time the Set Delay Time down arrow key is pushed. cycles. Go to "Lid Lock Test" ©2003 Maytag Appliances Company 16022808 Rev. unless testing requires power. personal injury or death. While in the Board Output Test. the machine will display the number of cycles since the diagnostic code occurred. replace machine control board. if the Normal Cycle key is pressed and held. assumed to Replace console if be stuck. Description Code 1 No Drain Trigger The water level fails to drop below the Low level before a spin Lid failed to unlock after multiple attempts Total fill 14 minutes exceeded. *Note: Function may not occur for up to 20 seconds. Out of balance circuit 6 Trigger Action to be taken Displays "uC" Go to "Wet Clothes" Troubleshooting Section Displays "Lr" Go to "Motor Control Board Output Test" To avoid risk of electrical shock. Section" LED – W ill display The lid was Did not sense “od” not opened lid open after Customer may have after the last three tried to repeat wash completed completed cycle without wash cycles.

Continuity between Change of p. condition only) Abnormal Go to "Wrong high/low temp Water or ohm Temperature" resistance Troubleshooting seen Section Disconnect power. personal injury or death. lbs. To avoid risk of electrical shock.8. Exit Service Mode To exit: 1) Press Enviro Plus and Spin Only keys for 3 seconds again. pin state of the 1 at the Machine relay Control Board connector. speed. A power loss during Service Mode will cancel this mode. Control Board test Check for faulty motor relay on the machine control board. The control system is capable of detecting hot and cold water intake hose reversal and will change the fill temperature as necessary after the first cycle. or 3) unplug the machine. then press “start/pause”. or 2) press Off. Tach signal exists without torque input. cancel the cycle. Replace motor (Abnormal control board. move. 0 ©2003 Maytag Appliances Company . while remaining in Service Mode. Torque Specifications Pulley clutch Bolt 96 in. To continue. Pressing the Off key will completely exit Service Mode. at the beginning of this document for more information. See “Wrong Water Temperature” in the trouble shooting tips. disconnect power to unit before servicing. unless testing requires power. Detected lid Go to "Lid Lock sensor switch Test" open and the Troubleshooting lid locked Section switch locked. 22 Detected lid switch open during cycle (when not paused). 18 Detected lid lock switch open during cycle when not expected.Troubleshooting Procedures ! Diag. lbs. Hose Reversal Detection and Correction The washing machine has diagnostic features that determine if the hoses are reversed on the first complete cycle after power up. Clamp Ring 1520 ft. LED – W ill display “oL” The washer is unable to complete its cycle. The control system stores and retains hot and cold water intake hose reversal information which is detected on the first three complete cycles after power up. Pressing the Start/Pause key while running a test will pause the individual test. The Load bound paddles cannot up. If a cycle is running. The system reverts to factory defaults for the cold and hot water valves and cancels hose reversal detection if a diagnostic code 28 has been logged in a cycle. perform switch with Diagnostic Motor/Motor motor running. Open lid lock if reoccurs. separate and redistribute the load. After five (5) minutes of inactivity (user key 18 16022808 Rev. Section Motor tach signal is seen Replace motor at maximum control board. Description Code Trigger Action to be taken WARNING presses) in Service Mode. Lid is locked at start of cycle Motor high RPM detected two times Motor tach signal exists without motor running W ater valve thermistor failure 23 24 25 28 34 W elded system relay 40 Washer not operating due to tumble not functioning Check for loose wire connections. Lid lock is Go to "Will Not locked and a Unlock" user tries to Troubleshooting start a cycle. Clear the diagnostic code and recheck. the machine will exit the Service Mode and resume normal operations.6 pin 1 to p. The control board monitors water temperatures during the wash cycle.

unless testing requires power. Spinner Support. replace the spinner support. If no water is inside the Transmission. personal injury or death. Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds. 2. the oil should m ove slowly. Component Check Drain Pump Pressure Switch Low Level Pressure Switch Med Level Pin 2 and 11 4 and 13 Wire Range Color WH 0 to 30 and Ohm s RD/BK BR and 0 to 20 RD/W Ohm s (no H water in machine) PU and 0 to 20 RD/W Ohm s (no H water in machine) GY/BK 0 to 20 and Ohm s (no YL/BL water in machine) To avoid risk of electrical shock. the Transm ission has water in it. Display will show “UO” (Unbalance open). Special wrench required. Inspect the Spinner Support for damage around the Tub Seal area. Replace Clutch Assem bly when water or oil contam inates the roller clutches. During operation. If the Transmission is nearly full or if the fluid is very thin and m oves quickly. check the following: 1. If there was no water in the Transmission or around the top of the Input Shaft. disconnect power to unit before servicing. Display will show “UO” (Unbalance open). Press Delicates. Note: Oil in a new Transm ission is clear. 13 and 14 Tub Displacement Sensor Diagnostics CAUTION: Do not perform continuity check directly on Displacement Sensor due to the potential for damaging the microprocessor chip in the sensor. 2. Replace the Spinner Support if it is damaged. Pressure Switch High Level 1 and 9 Insertion Side Lower Harness Pin #8 Pin #1 Pin #14 Pin #9 1 2 Special Instructions Water Leak Around Pulley On Tub Bottom W ater leaking around the pulley on the bottom of the tub. Press the Super Wash key. similar to a high viscosity motor oil. check the integrity of the O-Ring. Tub Displacem ent Sensor #2 Mark 5. 4. the oil will turn a dark color caused by the special com pounds in som e of the bushings. The oil in the Transm ission should be thick. Tip the Transm ission slightly. Pull tub to front left corner and push down so sensor collapses to before the #1 mark m olded on slider. The Clutch Assem bly should be inspected for signs of water or oil contamination. Press Hand Wash or Delicates. tub seal and the outer tub. The Transmission should be approx. lbs.Troubleshooting Procedures ! Torque Specifications Continued WARNING Component Diagnostics NOTE: Unplug lower harness connector under console and test from wire insertion side. If the O-Ring is bad or there are signs of water or rust around the input shaft. 1. Press Hand Wash. Push tub to back right corner so sensor extends beyond the #2 mark m olded on slider. 1/3 full of oil. 4. 0 19 . Replace the Transm ission. ©2003 Maytag Appliances Company 16022808 Rev. it is likely the water was leaking through the Tub Seal. 6. Display will show “UC” (Unbalance Closed). Rem ove the Transmission. Tub Seal and Outer Tub. 3. Look for signs of water or rust on and around the Input Shaft. Replace the Outer Tub and Tub Seal. Clean Clutch Assem bly as needed. 3. Spinner Support Shaft Nut 64-80 ft. O-Ring. 1 #1 Mark NOTE: Moving the sensor midway between m ark #1 and mark #2 represents normal operation.

If found to be locked with no cycle running .12 VDC 0 .12 VDC 0 . Touch probe of meter to the appropriate pin numbers listed in the chart. Titan LED Washer Control Board Inputs Table Item Water Valve Thermistor Power Cord Description Voltage 0 . Meter will show infinite unless the appropriate key is pressed.12 VDC 0 .3 VDC Line Neutral Ground Lid Lock Switch Lid Closed Switch User Interface This switch senses if the lid is locked This switch senses if the lid is closed Membrane switch key pad 120 VAC 120 VAC Chassis ground 0 . Pin # 2 Button Super Wash Normal Wrinkle Control Delicates Hand Wash Quick Wash Whites Colors/Jeans Bulky Items Enviro Plus Spin Only Pin Number 18 & 3 5&3 6&3 18 & 12 6 & 14 5 & 14 18 & 14 6 & 12 18 & 11 6 &11 5 & 11 Button Start/Pause Off Presoak Extra Rinse Signal Signal + Wash/ Rinse Temp Soil Level Spin Delay Time Increase Delay Time Decrease Pin Number 6&4 6 & 13 18 & 7 18 & 13 18 & 4 6&7 5 & 12 5 & 13 5&4 5&7 6&8 Note: When the Neptune TL is plugged in.12 VDC 0 . 0 ©2003 Maytag Appliances Company .3. the Control Board will send a signal to the switch to unlock the lid. the Machine Control Board will check the lid latch mechanism every 20 seconds. personal injury or death. disconnect power to unit before servicing.12 VDC 120 VAC Input type Analog Input to Where Input to Microprocessor Input to some relays Input to some relays Comments Digital Digital Digital Digital Digital Digital Tach signal Tach from Variable Speed Motor Control Pressure switch Low water level Medium water level High water level Input to Microprocessor and safety circuitry Input to Microprocessor and system relay coil Input to Microprocessor Input to Microprocessor and safety circuitry Input to Microprocessor Input to Microprocessor Input to Microprocessor and some relays Closed when lid is locked Closed when lid is closed Open when key is not pressed Closed when not satisfied Closed when not satisfied Closed when not satisfied Membrane Pad Continuity Checks Unplug ribbon connector from display board. 20 16022808 Rev.Troubleshooting Procedures ! WARNING To avoid risk of electrical shock.12 VDC 0 . unless testing requires power.

DELICATES. Check for low water pressure. personal injury. If rag becomes wet leak is fault of home plumbing. Will Not Spin • During fill cycle – If machine tum bles and spins sim ultaneously replace clutch assembly. Remove. hoses & clamps) • Check tub cover. • Check to see if belt is off m otor and pulley. disconnect power to unit before servicing. Visually check hot and cold separately for fill.add additional towels. and circuitry. motor control board and motor. Seal seam m ust be at the top of the tub cover. • Fabric cycles such as NORMAL. ©2003 Maytag Appliances Company 16022808 Rev. perform a continuity check. Check electrical circuit and connections at the water valve. Towel loads have a minimal amount of soil present and typically create more suds. 0 21 . • Check fuse or reset circuit breaker to outlet. Be sure the standpipe is capable of accepting the flow of water from the washer. See Board Input Test. main harness connector at machine control board. or death. • Check internal hose connections (fill & drain systems.Troubleshooting Procedures ! Trouble Shooting WARNING To avoid risk of electrical shock. • Perform Motor and Motor Control Test. Normal water level is 1 to 7 inches inside the spinner. • During spin cycle – If m achine tumbles and spins sim ultaneously replace clutch assembly. • Check the lid. • Check belt. Tub Full of Suds • Check for restricted drain system. No • • • • • • • • • Water Fill Go to No Fill Test. voltage at the Tub Displacement Sensor. See Will Not Lock. Maytag Neptune™ TL FAV9800AW Washer Diagnostic Code table follows later in this document. Displacement Sensor and m achine control board. • Check bottom of tub around the pulley. • Tub Displacem ent Sensor disconnected. disconnect power to washer before servicing. • Perform Motor and Motor Control Test. • Use high efficiency or low sudsing detergent specially formulated for front load washers. & W RINKLE CONTROL only tumble DC output voltage between ground and the board periodically. • Start normal cycle with an empty machine and allow • Check Tub Displacem ent Sensor connection and a fill to check tumble. • Excessive suds may have been present. ! W ARNING To avoid risk of electrical shock. • Check for bowing of lid where water enters detergent dispenser.0 Volts W ASH. • Make sure water dispensing system on inner lid is securely attached to lid. and pressure switch. • Make sure dispenser valve is securely attached to mounting bracket. input. • Check for loose wire connections at control board and pump. • Check that the machine control correctly senses all 3 water levels are em pty. May be dependent on pressure entering home. • Check standpipe for leak. • Check the lid hinges if water is coming out behind the lid. • Close lid and push the START/PAUSE button to start washer. • Reduce detergent amount for that specific load size and soil level. • Check for restricted drain system. every 60 seconds. Leaking • Make sure supply hose connections are not leaking. Check for rubber gasket damage due to overtightening. lid latch m echanism . personal injury or death. or loose wire. Display Lights Up When Lid is Opened or Closed • This is normal behavior. unless testing requires it. • Check for restricted drain system. • Run the clothes washer through another complete cycle using the coldest water and no detergent. HAND • Check Tub Displacem ent Sensor for 0 to 3. See special instructions page 28. See Tub Displacement • W asher does not tumble during most fills or during Diagnostics presoak. unless testing requires power. W ait briefly for cycle to advance. Check for frozen pipes and hoses. • Check to see if the washer is in a pause or soak period of the cycle. The START/PAUSE LED should change from flashing to on continuously. reposition and reinstall the tub cover seal. • Make sure end of drain hose is correctly inserted and secured to drain facility. Check for clogged inlet screens. Check for 12 Volts DC input voltage between • Check for loose connections at m achine control the ground and the board output. W rap a dry rag around the standpipe opening. Check to make sure water supply is turned on fully. • Check belt. Variations may occur due to usage in the home at the time m achine is used. • Excessive m otion was detected in spin Run Quick • W asher with heat option does not tum ble while Spin Test with an empty tub to check Tub heating. Only check for board. Do not • Perform Motor and Motor Control Test. Check for kinks in inlet hoses. Will Not Start • Plug cord into live electrical outlet. Wet Clothes • Very small clothes loads can cause unbalanced No Tumble loads .

• Make sure the temperature selection is correct. • This washer will compensate for reversed fill hoses. • Make sure water heater is set to deliver a minimum of 120°F (49°C) hot water at the tap. disconnect power to unit before servicing. machine control board. remove clothes by disconnecting power to washer. Make sure inner lid is properly assembled to lid. W ait 20 seconds for machine to unlock. start a variety of special service tests and view diagnostic displays. • Check that both faucets are on fully. front Left corner). • Check Strut and Strut Isolator for proper operation. Also check water heater capacity and recovery rate. and Motor Control Board. and open top cover with a putty knife. • Go to Board output test and perform Pump out test. the water line may need to be purged prior to starting wash cycle.8. Make sure door lock bumpers are fully seated to top cover. Removing A Favorite Cycle If the consumer wants a favorite cycle removed. • Perform Motor and Motor Control Test. 22 16022808 Rev. (Diagnostic code 34) Disconnect power. medium. • Check low. This may appear to be significantly warmer/cooler than expected. (See board input/output chart) Noise / Cabinet Hits • Level the machine • Check sensor (refer to Tub Sensor Test). • If necessary. Laundry load is too large to close lid.6 pin 1 to p. • If the water heater is located a long distance from washer. while the control board meters the incoming flow to regulate the actual tem perature of the water in the tub. and high water fill completion.Will Not Lock Lid not all the way closed or not properly aligned. (see Motor and Motor Control Test section). (See board input/output chart) . Check electrical connections at lock assemblies. Magnet missing. the technician can cancel the current cycle. Continuity between p. (Located on the back side of dispenser assembly inner lid. Resistance a room temperature is 61700 ohms. 0 ©2003 Maytag Appliances Company . Perform Motor and Motor Control Test. see below: To avoid risk of electrical shock.Troubleshooting Procedures ! • • • • • • WARNING • The washer will need to go through a Hot / Cold cycle if the fill hoses were previously installed incorrectly and then corrected. • Disconnect inlet hoses and clean screens. Will Not Drain • Check for restricted drain system. • Check for Diagnostic Code “10”. Go to Lid Lock Test. • Unplug and reconnect power cord. • Check for loose electrical connections at lid lock and at machine control board. pin 1 at the Machine Control Board connector. The motor control is not responding if it takes 4 minutes to unlock. See Hose Reversal Detection. set a continuous running mode. • • • Will Not Unlock • Press off. Wrong Water Temperature • Too Hot/Too Cold: This washer uses a reduced amount of water. • Check W ater Valve Thermistor. • In cold climates check for frozen Drain Hose. personal injury or death. Service Mode Service Mode enables service personnel to verify the operation of the washing machine and diagnose problems. • Check lid locked switch circuit. • Push lid closed to make sure nothing from inside is pressing against it which may keep it from unlocking. Service Mode can be entered in the middle of any wash cycle without interrupting the cycle. • Check for 120 VAC at the pump when a spin cycle is selected < 550 rpm. unless testing requires power. W hile in Service Mode. Go to No Fill test. Check system relay for welded contacts. Circuit should be closed at m achine control. The motor control is either bad or disconnected.

disconnect power to unit before servicing. The present state of the machine will not be changed. or Quick Spin test steps are as follows: 1) Lock the lid. Enter / Exit Service Mode To enter Service Mode press the Help and Back keys for three seconds or until the control beeps. activation and cancellation. To exit: 1) Press exit service mode. select the Quick Spin Test option. The Membrane Pad and Touch Screen Test must be completed in approximately 10 seconds or a failure will be shown on the display. (i. The motor speed will be displayed when started (motor not running display will be 0). 10) Unlock lid. The following steps summarize special tests and features 2) Spin to index speed 90 rpm and hold for 60 seconds. 0 23 . Accessing Service Tests and Diagnostic Features 6) Spin to index speed 700 rpm and hold for 6 seconds. Quick Spin Test While in Service Mode. To avoid risk of electrical shock. 8) Spin to index speed 1000 rpm and hold for 6 seconds. This test will check the Membrane Pads and Touch Screen. while in Service Mode. available in Service Mode. Diagnostic codes will be shown and the System Check or Service utility can be started. unless testing requires power. the current cycle in progress will not be interrupted and only the display will change). 9) Coast down to 0 rpm. 7) Spin to index speed 850 rpm and hold for 6 seconds. 4) Spin to index speed 350 rpm and hold for 6 seconds.Troubleshooting Procedures ! WARNING User Interface Enter User Interface and follow the directions on screen.e. Pump drains machine.. along with methods of 3) Spin to index speed 150 rpm and hold for 6 seconds. 5) Spin to index speed 550 rpm and hold for 6 seconds. personal injury or death. or 2) press Off. 3) unplug the machine. ©2003 Maytag Appliances Company 16022808 Rev.

Troubleshooting Procedures ! WARNING Note: When the Neptune TL is plugged in. • Check phase windings of the motor. If found to be locked with no cycle running . 0 ©2003 Maytag Appliances Company . 24 16022808 Rev. If voltage is present. The system relay must be on to test components. If motor windings are good. unless testing requires power. • Check for loose electrical connections at Machine Control Board or broken wires in harness. the machine will hold at the next highest index speed for up to 30 minutes. the Machine Control Board will check the lid latch mechanism every 20 seconds. See Illustration. and motor control board. If motor does not run. disconnect power to unit before servicing. the Control Board will send a signal to the switch to unlock the lid. System Check Select the desired output to test. then problem exists with the motor and motor control system. If voltage is not present. Hold Quick Spin Test If the Hold at this step option is selected during the Quick Spin test. The highlighted area indicates the state of each output. replace the motor control board. personal injury or death. Check for 120 VAC at the motor control board harness between L1 and Neutral. See Illustration To avoid risk of electrical shock. • Check for loose electrical connections at motor.

Cold water bleach fill. 3. Diagnostic codes will be shown in the right pane as shown. Diag. 4. 2. Drain. Diagnostic Codes If a failure occurs during the test. Lid unlocks. Select OK to continue. select the diagnostic code portion of the screen. 5. personal injury or death. Pump cycles on and off. Access Other Features To view details about the software version and the total cycle count. 0 25 . Spin to 850 rpm. Description Code 1 No Drain Trigger The water level fails to drop below the Low level before a spin Lid failed to unlock after multiple attempts Action to be taken Go to "Will Not Drain" Troubleshooting Section 2 The lid fails to unlock 3 No Fill 4 The lid fails to lock Go to "Will Not Unlock" Troubleshooting Section Go to "No Water Total fill 14 Fill" minutes Troubleshooting exceeded. 11. Advance to next step if water is not connected to machine. Lid locks. Spin to 150 rpm. 19. 16. 15.Troubleshooting Procedures ! WARNING To avoid risk of electrical shock. Spin to 350 rpm. Close lid. Bleach fill. 12. 10. Open lid. 6. an error screen will appear. disconnect power to unit before servicing. The test will continue depending on the nature of the failure. Press Start\Pause. Display Diagnostic Codes Enter Service Mode to display diagnostic codes. 13. You will also be able to view details about the number of cycles since a diagnostic code occurred. unless testing requires power. 18. Section Go to "Will not Lid failed to unlock" lock after 11 Troubleshooting attempts Section ©2003 Maytag Appliances Company 16022808 Rev. 1. Coast to 0 rpm. 14. Service Cycle This will be a quick check of all systems. 8. Lid unlocks. 7. Advance to next step if water is not connected to machine. if a code is logged. Press Start\Pause. 9. Hot fill. 17. Tumble using 48 rpm tumble for 10 seconds. Lid locks. Fabric softener fill.

8. which rpm due to an prevented unbalanced the spinner load. Detected a key pressed more than 75 seconds. from exceeding 500 rpm 18 Go to "No Water Fill Test" 22 Detected lid switch open during cycle (when not paused). Unbalance or cabinet hit detected during final Less than 500 spin. replace machine control board. unless testing requires power.6 pin 1 to p. Tach signal exists without torque input. Detected lid Go to "Lid Lock sensor switch Test" open and the Troubleshooting lid locked Section switch locked. separate and redistribute the load. condition only) Abnormal Go to "Wrong high/low temp Water or ohm Temperature" resistance Troubleshooting seen Section Disconnect power. Higher water levels were W ater level sensed while sensor fault. Section Motor tach signal is seen Replace motor at maximum control board. loads. the lower water levels were not. Go to "Lid Lock Test" 25 28 34 W elded system relay 40 W asher not operating due to tum ble not functioning Exit Service M ode To exit: 1) Press exit service mode.Troubleshooting Procedures ! Diagnostic Codes Diag. The paddles cannot Load bound move. 8 10 See section for unbal. Go to "Wet Clothes" Troubleshooting Section" Customer may have tried to repeat wash cycle without opening the lid. up. Description Code Action to be taken Check for loose wire connections. The key is assumed to be stuck. After five (5) m inutes of inactivity (user key presses) in Service Mode. Go to "Membrane Pad Check" Check connection of keypad to control board. Trigger To avoid risk of electrical shock. Open lid lock if reoccurs. Out of balance circuit 6 Trigger WARNING Diag. Speed less than 400 rpm during a main wash cycle. personal injury or death. Replace motor (Abnormal control board. Replace console if necessary. Did not sense lid open after the last three completed cycles. disconnect power to unit before servicing. perform switch with Diagnostic m otor Motor/Motor running. Lid is locked at start of cycle Motor high RPM detected two times Motor tach signal exists without motor running W ater valve thermistor failure 23 Go to "Wet Clothes" Troubleshooting Section" 24 11 W ill not remember machine settings Difficulty in reading memory 15 Stuck Key 16 17 High speed not achieved due to torque. The washer is unable to com plete its cycle. Continuity between Change of p. pin state of the 1 at the Machine relay Control Board connector. the machine will exit the Service Mode ©2003 Maytag Appliances Company 26 16022808 Rev. 0 . attempts. Description Code Continuous unbalanced 5 circuit. Clear the diagnostic code and recheck. The lid was not opened after completed wash cycles. Control Board test Check for faulty motor relay on the machine control board. speed. then press “start/pause”. or 3) unplug the machine. If condition still exists. To continue. (During spin only) Locked rotor Locked is still locked Rotor forcing after 10 a shut down. Go to "Clear diagnostic codes" Disconnect and reconnect the washer power cord at power supply outlet. or 2) press Off. Action to be taken Go to "Wet Clothes" Troubleshooting Section Go to "Motor Control Board Output Test" Detected lid lock switch open during cycle when not expected. Lid lock is Go to "Will Not locked and a Unlock" user tries to Troubleshooting start a cycle.

3. personal injury or death. 0 27 . 1. Special wrench required. and resume normal operations. 1 #1 Mark NOTE: Moving the tube midway between mark #1 and mark #2 represents normal operation. Tub Displacement Sensor 4. Torque Specifications Pulley clutch Bolt 96 in. Enter the Service Mode by pressing the Help and Back keys for three seconds. unless testing requires power. disconnect power to unit before servicing. The system reverts to factory defaults for the cold and hot water valves and cancels hose reversal detection if a diagnostic code 28 has been logged in a cycle. If a cycle is running. while remaining in Service Mode. Press System Check on the display Push tub to back right corner so sensor extends beyond the #2 mark molded on slider. The control board monitors water temperatures during the wash cycle. 2. Clamp Ring 1520 ft. Display will show “tub unbalance”. Pressing the Off key will completely exit Service Mode. lbs. Display will show “tub unbalance”. The control system is capable of detecting hot and cold water intake hose reversal and will change the fill temperature as necessary after the first cycle. ©2003 Maytag Appliances Company 16022808 Rev.Troubleshooting Procedures ! WARNING Spinner Support Shaft Nut 64-80 ft. A power loss during Service Mode will cancel this mode. Hose Reversal Detection and Correction The washing machine has diagnostic features that determine if the hoses are reversed on the first complete cycle after power up. To avoid risk of electrical shock. at the beginning of this document for more information. lbs. Pressing the Start/Pause key while running a test will pause the individual test. cancel the cycle. Display will show “no unbalance”. The control system stores and retains hot and cold water intake hose reversal information through a powerdown. See “Wrong Water Temperature” in the trouble shooting tips. #2 Mark Pull tub to front left corner and push down so sensor collapses to before the #1 mark molded on slider. lbs. 1 2 Tub Displacement Sensor Diagnostics CAUTION: Do not perform continuity check directly on Displacement Sensor due to the potential for damaging the microprocessor chip in the sensor.

Clean Clutch Assembly as needed. Replace Clutch Assembly when water or oil contaminates the roller clutches. 3. Spinner Support. If the Transmission is nearly full or if the fluid is very thin and moves quickly. To avoid risk of electrical shock. If no water is inside the Transmission. replace the spinner support. the oil will turn a dark color caused by the special compounds in some of the bushings. Tip the Transmission slightly. the Transmission has water in it. 4. The Clutch Assembly should be inspected for signs of water or oil contamination. Component Check Drain Pump Pressure Switch Low Level Pressure Switch Med Level Pressure Switch High Level Wire Range Color 0 to 30 2 and 11 WH Ohms and RD/BK 4 and 13 BR and 0 to 20 RD/W Ohms (no H water in machine) 13 and 14 PU and 0 to 20 RD/W Ohms (no H water in machine) 1 and 9 GY/BK 0 to 20 Ohms (no and water in YL/BL machine) Pin Insertion Side Lower Harness Connector Pin #8 Pin #1 Pin #14 Pin #9 28 16022808 Rev. Tub Seal and Outer Tub. Remove the Transmission. 2. The Transmission should be approx. the oil should move slowly. Replace the Spinner Support if it is damaged. The oil in the Transmission should be thick. Replace the Outer Tub and Tub Seal. Replace the Transmission. similar to a high viscosity motor oil. check the integrity of the O-Ring. unless testing requires power. 0 ©2003 Maytag Appliances Company . it is likely the water was leaking through the Tub Seal. tub seal and the outer tub. If the O-Ring is bad or there are signs of water or rust around the input shaft. Component Diagnostics NOTE: Unplug lower harness connector under console and test from wire insertion side. If there was no water in the Transmission or around the top of the Input Shaft. During operation. check the following: 1. Note: Oil in a new Transmission is clear. disconnect power to unit before servicing. Look for signs of water or rust on and around the Input Shaft. Inspect the Spinner Support for damage around the Tub Seal area. personal injury or death. O-Ring.Troubleshooting Procedures ! WARNING Special Instructions Water Leak Around Pulley On Tub Bottom Water leaking around the pulley on the bottom of the tub. 1/3 full of oil.

12 VDC 0 .3 VDC Input type Analog Input to Where Input to Microprocessor Input to some relays Input to some relays Comments Line Neutral Ground 120 VAC 120 VAC Chassis ground 0 .12 VDC 120 VAC Lid Lock Switch Lid Closed Switch User Interface This switch senses if the lid is locked This switch senses if the lid is closed Membrane switch key pad Digital Digital Digital Digital Digital Digital Tach signal Tach from Variable Speed Motor Control Pressure switch Low water level Medium water level High water level Input to Microprocessor and safety circuitry Input to Microprocessor and system relay coil Input to Microprocessor Input to Microprocessor and safety circuitry Input to Microprocessor Input to Microprocessor Input to Microprocessor and some relays Closed when lid is locked Closed when lid is closed Open when key is not pressed Closed when not satisfied Closed when not satisfied Closed when not satisfied Membrane Pad Continuity Checks Unplug ribbon connector from display board.Troubleshooting Procedures ! Titan LED Washer Control Board Inputs Table Item Water Valve Thermistor Power Cord Description WARNING To avoid risk of electrical shock.12 VDC 0 . Meter will show infinite unless the appropriate key is pressed. 0 29 . Touch probe of meter to the appropriate pin numbers listed in the chart. unless testing requires power.12 VDC 0 . Pin # 2 Button Home Favorites Back Off Start/Pause Help Stain Brain Cycle Library Pin Number 5&3 6&3 5&4 5&7 6&7 6&4 5&8 6&8 ©2003 Maytag Appliances Company 16022808 Rev.12 VDC 0 .3.12 VDC 0 . Voltage 0 . personal injury or death. disconnect power to unit before servicing.

0 ©2003 Maytag Appliances Company . the back panel may need to be held away from the console. 5.Disassembly Procedures ! Console Removal WARNING To avoid risk of electrical shock. Separate Back Panel from Console. personal injury or death. disconnect power to unit before servicing. 2. Separate Back Panel from Console. Lift ribbon out of connector. 30 16022808 Rev. 3. Press the right side of the console and slightly rotate forward to disengage the two side hooks. Pull up on side lock tabs of Ribbon Connector. Disconnect power supply to unit. 2. 1. 3. Disconnect power supply to unit. Remove Console. 4. Slide the entire console to the right to remove. 4. Control Board Removal 1. Remove 3 T-15 Torx screws from back Console Cover.

Disassembly Procedures ! WARNING To avoid risk of electrical shock. Remove two T –15 Torx screws. 8. attaching Control Board to Console. disconnect power to unit before servicing. 7. allowing Console to be completely removed. 9. personal injury or death. Slide Control Board up and to the left to disengage tabs locking the right side in place. 6. 0 31 . Disconnect the remaining harness connectors. ©2003 Maytag Appliances Company 16022808 Rev. Main Wiring Harness Separates at plug.

4. 32 16022808 Rev. to disengage tabs and release Inner Panel. Remove Outer Lid by releasing catch in back corner on either side. disconnect power to unit before servicing. personal injury or death. Remove Detergent Dispenser by inserting a quarter to release catch.Disassembly Procedures ! WARNING To avoid risk of electrical shock. 5. Lid Disassembly/Removal 1. Pull Dispenser out and down. 6. The dart molded in the Inner Panel will disengage from the Outer Lid. 2. Disconnect power supply to unit. Slide panel down. and remove. Slide lid to side. Separate hinge from Outer Lid. 3. 0 ©2003 Maytag Appliances Company . Remove Inner panel. by pulling the bottom out on the left and right sides.

Bleach/Softener Dispenser Removal 1. Top cover is hinged at the rear. ©2003 Maytag Appliances Company 16022808 Rev. 3.Disassembly Procedures ! WARNING To avoid risk of electrical shock. 3. Disconnect power supply to unit. disconnect power to unit before servicing. 2. Top Cover Removal 1. 2. and with a putty knife pry on long side of the triangle to release the cover from tabs underneath. personal injury or death. Insert a plastic putty knife in line with the lid seam and push in to release catches on the left and right side. 0 33 . Disconnect power supply to unit. Push in direction of arrow while lifting and rotating cover up. Unsnap Splash Guard by starting in the lower right corner and working around perimeter until guard is free. 2. Splash Guard Removal 1. Disconnect power supply to unit. Lift Top Cover. Reinstall cover by placing onto tabs at point of triangle. Then rotate down and snap into place across the long side of the triangle while pushing up on the reservoir underneath. Lift lid.

Pull Housing away from Top Cover. Catch 6. Access the magnet by lifting the lid and removing the Inner Lid. 3. Disconnect power supply to unit. 2.Disassembly Procedures ! WARNING To avoid risk of electrical shock. Remove Dispenser Housing by lifting Top Cover. Repeat procedure for Lid Lock on right side. Lift Top Cover. Disconnect wiring harness to Lid Lock. 4. 0 ©2003 Maytag Appliances Company . The left Lid Lock is a combination lock and Reed Switch. Depress Housing wall to release catch from Top Cover. Remove 1/4” Hex screw attaching Lid Lock to Top Cover. 5. 4. 6. personal injury or death. disconnect power to unit before servicing. Lid Lock/Reed Switch Removal 1. 5. Pull Housing Away Depress Depress 34 16022808 Rev.

0 35 . Remove wire harness from Water Valve. 4. Slide Water Valve to the right to release from Top Cover. Lift Top Cover. ©2003 Maytag Appliances Company 16022808 Rev. 3. Pry up on the right side vapor seal flange while sliding the valve to the right to release it from the top cover. 8. Inlet Water Valve Removal 1. Disconnect power supply to unit. 7. 2. 5.Disassembly Procedures ! WARNING To avoid risk of electrical shock. disconnect power to unit before servicing. Remove screw attaching Water Valve to Top Cover. personal injury or death. Remove water lines to the back of washer.

NOTE: When replacing Water Valve grease terminal according to instructions.Disassembly Procedures ! WARNING To avoid risk of electrical shock. 10. Lift Top Cover. 11. 3. NOTE: Reattach hose clamp with screw head facing the water valve assembly. Remove screw attaching valve to housing. Remove hose clamp. 2. 9. 4.Remove hose clamp. 0 ©2003 Maytag Appliances Company . personal injury or death. 5. Detergent Dispenser Water Valve Removal 1. Remove wire harness from valve right and left solenoid. 36 16022808 Rev. Remove screw attaching valve assembly to Top Cover. Grease is provided with kit. disconnect power to unit before servicing. Disconnect power supply to unit. 6. Remove wire harness from left and right side of valve. Vapor Shield slides off Water Valve.

disconnect power to unit before servicing. 4. Disconnect power supply to unit. or Tumbler Cap.Disassembly Procedures ! Tub Cover Removal WARNING To avoid risk of electrical shock. BACK 5. Rotate inner tub until arrow formed in Stainless Steel points to the back of the machine. 2. Tumbler Removal 1. 0 37 . 1. Press down on Tub Cover while lifting up on latches. remove the screw for the Inner Sleeve of the Tumbler with a Torx™ driver. Do not mar or create a burr on the Tumbler. After removing the tumbler cap with a flat bladed screwdriver. ©2003 Maytag Appliances Company 16022808 Rev. 2. .” LEFT RIGHT FRONT 4. Remove Tumbler Cap with a flat blade screwdriver. Lift Top Cover. which could snag clothes. Disconnect power supply to unit. Lift lid. personal injury or death. 3.

and should not be reversed. Identify the correct Tumbler by looking at the back for an “L” or “R” molded into the plastic. 16022808 Rev. 7. Pull Tip NOTE: When sliding Tumbler past Balance Ring on spinner. Tumbler Side Designation During reassembly orient the Tumbler facing up. when properly seated will “POP” into place. Tumbler Assembly may need to be rocked back and forth to free it from bearing surface. personal injury or death. Tumbler Side Designation Angle 38 IMPORTANT: The spinner also has “L” and “R” molded into the plastic under the tumbler. Reinstall Tumbler Assembly in reverse of disassembly by setting bottom edge in place first. Rotate the Tumbler by hand to align the timing marks at the bottom of the Tumbler revolution as shown. 6. The Tumbler Assemblies also have timing marks that must be aligned for proper operation. Insure the correct tumbler is used for the corresponding side of the spinner. The Tumbler.Disassembly Procedures ! WARNING To avoid risk of electrical shock. orient the Tumbler upside down to reduce the risk of marring the Balance Ring. disconnect power to unit before servicing. and rotating back into position. IMPORTANT: Right and left Tumbler Assemblies are not the same. Tip Tumbler Assembly forward and pull up to remove. 0 ©2003 Maytag Appliances Company .

BACK LEFT RIGHT Note: Arrow Direction for the Left and Right Timing Marks. disconnect power to unit before servicing. BACK LEFT RIGHT ©2003 Maytag Appliances Company 16022808 Rev. Identify left and right Tumbler location by the “L” and “R” visible in the bottom of the Spinner when the Tumbler is removed. indicates two left or right side Tumblers. Remove Tumbler. Lift lid. Left Timing Mark Right Timing Mark Tumbler Bearing Removal 1. 3. Any other configuration such as the two flat sides aligned. NOTE: Teeth On Journal Lock Into The Tumbler To Prevent Rotation. 0 39 . 2. The point of the triangle on the right Tumbler must align between the 2 points of the left Tumbler along the base of the triangle. personal injury or death. Remove Torx™ screws 3 each side. or the points of the triangle facing each other.Disassembly Procedures ! WARNING To avoid risk of electrical shock. Replace one of the Tumblers. 4. Disconnect power supply to unit.

2. Strut Assembly Mounting Screws 40 Transmission O-Ring Seal 16022808 Rev. Apply a small amount of detergent for lubrication before install ing new O-Ring Seal. Lift lid. Tighten Transmission mounting bolts in a cross pattern. NOTE: A small amount of oil under the transmission is normal. edges may be sharp. 4. 7. Lift Top Cover. LEFT RIGHT 6. When Replac ing Transmission O-Ring Seal. 2. disconnect power to unit before servicing. Remove left and right Tumbler. 3. Disconnect power supply to unit. Remove the Strut Assembly mounting screws. 5. Remove left and right Tumbler Bearing. 0 ©2003 Maytag Appliances Company . Disconnect power supply to unit. 8.Disassembly Procedures ! WARNING To avoid risk of electrical shock. personal injury or death. 5. When installing Transmission align arrow on Spin ner Support with arrow on Transmission Housing. BACK Rear Strut Removal 1. 3. NOTE: It is recommended the O-Ring Seal be replaced if the Transmission is removed. Seat the bolt to the Transmission Housing and then snug bolt down. Transmission/O-Ring Seal Removal 1. CAUTION: When working around stamped metal. Remove 4 Transmission mounting bolts. Lift Transmission Assembly from washer. Lift out Tumbler Bearing. NOTE: Bolt pattern is designed to orient Transmission one way.

2. 3. Disconnect power supply to unit. Remove Front Panel. Front Panel Removal 1. Strain Relief Wire Clip 4. 3. 4. Lift Top Cover. 2. Caution: Do not perform continuity check directly on Displacement Sensor due to the potential for damaging the microprocessor chip in the sensor. Lift suspended tub assembly and swing Strut through opening into tub mounting slot. Note: Observe wire routing before removing Tub Sensor. Wires must be routed through the wire clips and strain relief’s during reassembly. Tub Displacement Sensor Removal 1.Disassembly Procedures ! WARNING To avoid risk of electrical shock. NOTE: Remove and replace one Strut Assembly at a time. personal injury or death. 0 41 . Lift Top Cover. Allow Tub to hang with one Rear Strut Assembly while making repairs. Tip the Front Panel forward and lift upward. refer to the Trouble Shooting guide located inside the Console of washer. NOTE: When replacing strut grease according to instructions provided with kit. Disconnect power supply to unit. disconnect power to unit before servicing. Remove 2 screws on the back side of the Front Panel. Note: For diagnostics. ©2003 Maytag Appliances Company 16022808 Rev. clearing the J clips through the bottom of the panel.

personal injury or death. Release locking tab and slide sensor to release. 0 ©2003 Maytag Appliances Company . 42 16022808 Rev. Strain Relief’s Press Tab to Release Slide 4. Slide NOTE: When installing a new Tub DisplacementSensor. Reroute wires through wire clips and strain relief’s.Disassembly Procedures ! WARNING To avoid risk of electrical shock. Slide the wire harness connector onto the sensor. apply a small amount of grease provided with the new Tub Displacement Sensor to the terminal area. disconnect power to unit before servicing.

2. personal injury or death. Remove 3/8" lock nut on bottom of strut while holding white collar nut. disconnect power to unit before servicing. 0 43 .Disassembly Procedures ! 1. ©2003 Maytag Appliances Company 16022808 Rev. Raise washer off floor. 4. Remove Tub Displacement Sensor. 6. Lift Top Cover. 7. 5. Front Strut Removal Disconnect power supply to unit. Remove Front Panel. Use a 4"x4" wood block or equivalent to support tub. 8. WARNING To avoid risk of electrical shock. 3. Remove strut ball from tub socket.

2. 7. 44 16022808 Rev.Disassembly Procedures ! WARNING To avoid risk of electrical shock. 4. 0 ©2003 Maytag Appliances Company . 8. Disconnect power supply to unit. Lift Drain Pump away from washer base and remove. Turn Drain Pump counterclockwise approximately 45°. 9. Disconnect hose at tub drain. 3. 5. making sure the nut below the base is tightened for the proper compression of the strut isolator. washer. NOTE: When replacing the strut. 6. Remove nut. Disconnect wiring harness plugs. disconnect power to unit before servicing. Disconnect outlet hose at pump. replace them one at a time. Drain Pump/ Pressure Switch Removal 1. personal injury or death. and isolator from below and lift out strut. Lift Top Cover. Remove Front Panel. This should be done prior to placing the strut rod into the socket on the tub.

3. Remove left and right Tumblers. Lift Top Cover. Remove left and right Tumblers. Remove Outer Tub Cover. ©2003 Maytag Appliances Company 5. Disconnect power supply to unit. Remove 4 Transmission mounting bolts. lbs. 6. 16022808 Rev. disconnect power to unit before servicing.Lift Spinner from washer. 4. Remove cabinet Corner Supports. Lift Transmission Assembly from washer.Disassembly Procedures ! Spinner Removal 1. 8. edges may be sharp. 7. Remove Outer Tub Cover. Lift Top Cover. Lock Spinner position with a short extension placed into empty hole in Spinner Support. WARNING To avoid risk of electrical shock. Remove left and right Tumbler Bearings. Remove Front Panel. Remove 6 Spinner mounting bolts. 6. 9. Disconnect power supply to unit. Outer Tub Removal 1. personal injury or death. # 15 Torx™ screws CAUTION: When working around stamped metal. 2. 10. Rotate Spinner until extension locks the tub in place. 0 45 . 2. BACK LEFT Lock Spinner Position with Short Extension. 4. 3. Six Spinner Bolts Torque to 15-20 ft.

Disassembly Procedures

!

WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 18.Unhook Rear Struts From Outer Tub. Press the Rear Strut Rod near the connection point to the tub. 19.Roll Outer Tub over pivoting on the Front Struts for support.

7. Remove left and right Tumbler Bearings. 8. Remove 4 Transmission mounting bolts. 9. Lift Transmission Assembly from washer. 10.Lock Spinner position with Short extension. 11. Remove 6 Spinner mounting bolts. 12.Lift Spinner From Washer. 13.Remove Drain Pump Hose From Outer Tub. 14.Unplug Motor Harness from Motor. 15.Remove Motor Harness Strain Relief attached to Outer Tub.

Strain Relief And Screw

20.Lift Outer Tub from washer and set on side or top.

Drive Motor Removal
1. 2. 3. 4. 5. Disconnect power supply to unit. Lift Top Cover. Remove Front Panel. Unplug Motor Harness from Motor. Loosen Drive Motor tension bolt.

16.Unplug Heater Harness from Heater Assembly. Remove Heater Harness Strain Relief from Outer Tub (Heater Models Only). 17.Unhook Tub Displacement Sensor and tuck out of way. 46 16022808 Rev. 0

Loosen Bolt
©2003 Maytag Appliances Company

Disassembly Procedures

!
6. 7. 8. 9.

WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing.

Remove Drive Belt. Remove tension bolt. Lift Motor to clear pivot shaft from tub mount. Remove Motor.

Heater Assembly Removal (Heater Not included on all models. Non heater models see note.)
1. 2. 3. 4. 5. 6. Disconnect power supply to unit. Lift Top Cover. Remove Front Panel. Remove Heater Harness plugs. Remove Spark Gap plug. Release locking tab and twist Heater Assembly or Cap to remove. NOTE: Models without a factory installed heater are supplied with a removable cap in the heater location. Follow steps 1 thru 3 and 6 to remove the cap.

Drive Belt Removal
1. 2. 3. 4. 1. 2. 3. 4. 5. Disconnect power supply to unit. Lift Top Cover. Remove Front Panel. Roll Drive Belt off Pulley. (Do not loosen motor bolts). Disconnect power supply to unit. Lift Top Cover. Remove Front Panel. Loosen Drive Motor Tension Bolt. Remove Drive Belt.

Pulley/Clutch Removal

Motor Control Removal
1. 2. 3. 4. Pulley Bolt 6. Remove Pulley Bolt. 7. Remove Pulley. NOTE: When reinstalling, properly seat Pulley with a 1/16-1/8" gap between the Pulley face and shaft end. On reinstallation, tighten Pulley Bolt to 96 inch pounds.

Disconnect power supply to unit. Lift Top Cover. Remove Front Panel. Remove 5/16 screw securing Motor Control to Base Pan. 5. Remove wire harness from clips.
BACK

Locking Tab H e a t e r Model

LEFT

5/16 Screw
RIGHT

Release Wire Harness from Clips
©2003 Maytag Appliances Company

16022808 Rev. 0

47

Disassembly Procedures

!

WARNING
BACK

To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing.

6. Slide Motor Control between Motor and Strut.

Spinner Support Removal
1. Disconnect power supply to unit. 2. Lift Top Cover. 3. Remove Front Panel. 4. Remove cabinet Corner Supports. 5. Remove Outer Tub Cover. 6. Remove left and right Tumblers. 7. Remove left and right Tumbler Bearings. 8. Remove 4 Transmission mounting bolts. 9. Lift Transmission Assembly from washer. 10.Lock Spinner position with Short extension. 11. Remove 6 Spinner mounting bolts. 12.Lift Spinner From Washer. 13.Remove Drain Pump Hose From Outer Tub. 14.Unplug Motor Harness from Motor. 15.Remove Motor Harness Strain Relief attached to Outer Tub. 16.Unplug Heater Harness from Heater Assembly. Remove Heater Harness Strain Relief from Outer Tub (Heater Models Only). 17.Unhook Tub Displacement Sensor and tuck out of way. 18.Unhook Rear Struts From Outer Tub. Press the Rear Strut Rod near the connection point to the tub. 19.Roll Outer Tub over pivoting on the Front Struts for support. 20.Lift Outer Tub from washer and set on side or top. 21.Loosen Drive Motor tension bolt. 22.Remove Drive Belt. 23.Remove Pulley Bolt and Pulley. 24.Remove the Spinner Nut. Special wrench is available from Maytag to aid in removal. Place the Spinner Support Removal Tool over nut and locked in place.

LEFT RIGHT

7. Release the locking tabs to remove cover.

BACK

LEFT RIGHT

BACK
8. Unplug connectors from board.
BACK

LEFT RIGHT

LEFT

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Make sure the handle is fully seated on the shaft and turn clockwise. 26. ©2003 Maytag Appliances Company 16022808 Rev. remove the seal sleeve.Lift out Spinner Support. BACK 25.Disassembly Procedures ! WARNING To avoid risk of electrical shock. make sure the sleeve from the previous seal has been removed and discarded. A new seal and sleeve should be inserted into the Outer Tub. BACK LEFT NOTE: The sleeve from the seal can come out on the Spinner Support Shaft. BACK LEFT LEFT 27.Insert wrench handle in shaft with graphic facing up. personal injury or death. NOTE: When installing a new seal. disconnect power to unit before servicing. 0 49 . Insert the sleeve into the seal and press. If Spinner Support is reinstalled.

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16022808 Rev. 0

©2003 Maytag Appliances Company

0 97 .©2003 Maytag Appliances Company 16022808 Rev.

98 16022808 Rev. 0 ©2003 Maytag Appliances Company .

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