Service

This manual is to be used by qualified appliance technicians only. Maytag does not assume any responsibility for property damage or personal injury for improper service procedures done by an unqualified person.

Neptune TL

This Base Manual covers general information Refer to individual Technical Sheet for information on specific models This manual includes, but is not limited to the following:

FAV6800A FAV9800A

16022808 Revision 0 December 2003

Important Information
Important Notices for Technicians and Consumers
Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and workmanship go into every product to provide our customers with quality products. It is possible, however, that during its lifetime a product may require service. Products should be serviced only by a qualified service technician who is familiar with the safety procedures required in the repair and who is equipped with the proper tools, parts, testing instruments and the appropriate service information. IT IS THE TECHNICIANS RESPONSIBILITY TO REVIEW ALL APPROPRIATE SERVICE INFORMATION BEFORE BEGINNING REPAIRS.

!

WARNING

To avoid risk of severe personal injury or death, disconnect power before working/servicing on appliance to avoid electrical shock.

To locate an authorized technician, please consult your telephone book or the dealer from whom you purchased this product. For further assistance, please contact:

Customer Service Support Center
CAIR Center Web Site Telephone Number WWW.AMANA.COM ................................................ 1-800-843-0304 WWW.JENNAIR.COM ............................................. 1-800-536-6247 WWW.MAYTAG.COM ............................................. 1-800-688-9900 CAIR Center in Canada ........................................... 1-800-688-2002 Amana Canada Product ........................................... 1-866-587-2002

Recognize Safety Symbols, Words, and Labels

! DANGER
DANGER—Immediate hazards which WILL result in severe personal injury or death.

!
!

WARNING

WARNING—Hazards or unsafe practices which COULD result in severe personal injury or death.

CAUTION

CAUTION—Hazards or unsafe practices which COULD result in minor personal injury, product or property damage.

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16022808 Rev. 0

©2003 Maytag Appliances Company

Table of Contents
Important Information .................................................... 2 Important Safety Information ......................................... 4 General Information Model Identification .................................................... 8 Serial Label Location ................................................. 8 Model Nomenclature .................................................. 9 Model Specifications ................................................. 10 FAV 6800AW Trouble Shooting Trouble Shooting General Symptoms ....................... 12 Consumer Help Codes .............................................. 13 Service Mode ............................................................ 14 Accessing Service Tests ........................................... 14 Quick Spin Test ........................................................ 14 Hold Quick Spin Step ................................................ 15 Fast Time Down Test ................................................ 15 Quick Service Cycle ................................................. 15 Membrane Pad Test .................................................. 15 Motor Control Board Output Test .............................. 15 Board Functional Test Input Control Keys ................. 16 Board Output Test..................................................... 16 Display Diagnostic Codes ......................................... 17 Diagnostic Codes ..................................................... 17 Exit Service Mode ..................................................... 18 Hose Reversal Detection And Correction................... 18 Torque Specifications ................................................ 18 Tub Displacement Sensor Diagnostics ..................... 19 Component Diagnostics ............................................ 19 Water Leak Around Pulley Tub Bottom ..................... 19 Control Board Inputs Table ........................................ 20 Membrane Pad Continuity Checks ........................... 20 FAV 9800AW Trouble Shooting Trouble Shooting General Symptoms ....................... 21 Removing A Favorite Cycle ....................................... 22 Enter/Exit Service Mode ........................................... 23 Accessing Service Tests/Diagnostic Features .......... 23 User Interface Test .................................................... 23 Quick Spin Test ........................................................ 23 Hold Quick Spin Test ................................................ 24 System Check .......................................................... 24 Service Cycle ........................................................... 25 Display Diagnostic Codes ......................................... 25 Diagnostic Codes ..................................................... 25 Exit Service Mode ..................................................... 26 Hose Reversal Detection And Correction ................... 27 Torque Specifications ................................................ 27 Tub Displacement Sensor Diagnostics ..................... 27 Component Diagnostics ............................................ 28 Water Leak Around Pulley Tub Bottom ..................... 28 Control Board Inputs Table ........................................ 29 Membrane Pad Continuity Checks ........................... 29 Disassembly Procedures Console Removal ...................................................... 30 Control Board Removal ............................................. 30 Lid Disassembly/Removal ......................................... 32 Top Cover Removal ................................................... 32 Splash Guard Removal .............................................. 33 Bleach/Softener Dispenser Removal ......................... 33 Lid Lock/Reed Switch Removal ................................ 34 Inlet Water Valve Removal ........................................ 35 Detergent Dispenser Water Valve Removal ............... 36 Top Cover Removal ................................................... 37 Tumbler Removal ...................................................... 37 Tumbler Bearing Removal ......................................... 39 Transmission/O-Ring Seal Removal .......................... 40 Rear Strut Removal ................................................... 40 Front Panel Removal ................................................. 41 Tub Displacement Sensor Removal .......................... 41 Front Strut Removal .................................................. 43 Drain Pump/Pressure Switch Removal ..................... 44 Spinner Removal ....................................................... 45 Outer Tub Removal ................................................... 45 Drive Motor Removal ................................................. 46 Pulley/Clutch Removal .............................................. 47 Drive Belt Removal .................................................... 47 Heater Assembly Removal ........................................ 47 Motor Control Removal .............................................. 47 Spinner Support Removal .......................................... 48 Appendix A Installation Instructions ............................................. 50 Appendix B Use And Care ........................................................... 57

©2003 Maytag Appliances Company

16022808 Rev. 0

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Never operate the washer with any guards and/or panels removed. maintain. washed in. If this occurs. • Always disconnect the washer from electrical supply before attempting any service. or attempt any servicing unless specifically recommended in the User-Maintenance instructions or in published user-repair instructions that you understand and have the skills to carry out. Close supervision of children is necessary when the washer is used near children. • Do not add gasoline. Replace worn power cords and/or loose plugs. must not be put into the washer. remove the lid to the washing compartment. This will release any accumulated hydrogen gas. • To reduce the risk of an electric shock or fire. dry-cleaning solvents. 16022808 Rev. distributor. Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric softener or product. This is a safety rule for all appliances. or anything containing wax or chemicals such as in mops and cleaning cloths. and/or operate this washer according to the manufacturer’s instructions may result in conditions which can produce bodily injury and/or property damage. electrical power and grounding must comply with 4 • • • • • • • • • • • local codes and be made by licensed personnel when required. have your washer checked by a qualified service person. Heed all warnings or precautions. Do not bypass any safety devices. serious injury or death to persons when using your washer. drain. machine oil. If the hot water system has not been used for such a period. turn on all hot water faucets and let the water flow from each for several minutes. • Refer to the Grounding Instructions in the Installation Manual for the proper grounding of the washer. • Before the washer is removed from service or discarded. All connections for water. • Install the washer according to the Installation Instructions. electric shock. Disconnect the power cord by grasping the plug. Keep your washer in good condition. do not smoke or use an open flame during this time. Loading lid must be closed any time the washer is in operational fill. or other flammable or explosive substances to the wash water. 0 ©2003 Maytag Appliances Company . Do not attempt to bypass the loading lid switch by permitting the washer to operate with the loading lid open. • Do not install or store the washer where it will be exposed to water and/or weather. maintaining. before using a washing machine or combination washer-dryer. Failure to install. not the cord. • Do not allow children to play on or in the washer. or operating the washer. caution and care must be exercised when installing. Always contact your dealer. These flammable substances may cause the fabric to catch on fire by itself. Hydrogen gas is explosive. etc. • Use your washer only for its intended purpose. The gas is flammable. These substances give off vapors that could ignite or explode. cooking oil.Important Safety Information ! WARNING • To reduce the risk of fire. Bumping or dropping the washer can damage safety features. flammable chemicals. do not use an extension cord or an adapter to connect the washer to the electrical power source. NOTE: The Warnings and Important Safety Instructions appearing in this manual are not meant to cover all possible conditions and situations that may occur. tumble. follow these basic precautions: • Read all instructions before using the washer. Close the shut-off valves at the end of each wash day. • Do not reach into the washer if the wash tub is moving. or other flammable or explosive substances as they give off vapors that could ignite or explode. To reduce the risk of poisoning or chemical burns. Be sure water connections have a shut-off valve and that fill hose connections are tight. or spin. keep them out of the reach of children at all times (preferably in a locked cabinet). Always follow the fabric care instructions supplied by the garment manufacturer. thinner. • Do not tamper with the controls. Do not do it yourself unless you know how! To reduce the risk of fire. • Under certain conditions. soaked in. dry-cleaning solvents. • Do not repair or replace any part of the washer. Always read and follow manufacturer’s instructions on packages of laundry and cleaning aids. hydrogen gas may be produced in a hot water system that has not been used for two weeks or more. Common sense. • Do not wash articles that have been previously cleaned in. or spotted with gasoline. clothes which have traces of any flammable substances such as vegetable oil. service agent or the manufacturer about any problems or conditions you do not understand. washing clothes. Do not operate the washer with missing or broken parts.

! WARNING To avoid personal injury or death from improper servicing. words and labels used in this manual. nonmetallic gaskets. have proper outlet installed by qualified electrician. covering a range of similar models. Check with a qualified electrician if you are not sure this appliance is properly grounded. This information was written for those who do not understand grounding and polarization of a wall outlet. NOTE: It is assumed that users of this manual are familiar with the use of tools and equipment used to troubleshoot and repair electrical.C.C. disassembly.A. A 120 volt wall outlet must always be wired as shown below. Standard accepted color coding for ground wires is green or green with a yellow stripe. It is intended for use by authorized technician’s who troubleshoot and repair these units. DO NOT use an adapter plug with this appliance. or the Canadian Electrical Code. make sure you read and understand the descriptions and meaning of various safety symbols. General Information This Service Manual describes the operation. Disconnect electrical power to unit before servicing. ! WARNING To reduce the risk of fire.C. ANSI/ NFPA 70. or other insulating (nonconducting) materials. Grounding wires and wires colored like grounding wires are NOT to be used as current carrying conductors. ©2003 Maytag Appliances Company 16022808 Rev. It is intended to be used in conjunction with the Parts Manual and Technical Sheet covering the specific model being serviced. Related Publications This is a base service manual. DO NOT ground to gas line. If plug does not fit electrical outlet. Ground L1 Neutral Neutral side Round grounding prong 115±12 V. 0 5 . DO NOT pinch power cord. Ground appliance properly. serious injury or death. ! WARNING To avoid risk of personal injury or death due to electrical shock: • • • • • • • • • • • Observe all local codes and ordinances. Failure to understand and comply with safety information may result in severe personal injury or death. and such local regulations as might apply.A. a ground wire reduces the risk of electric shock by providing an escape wire for the electric current. electric shock. DO NOT use an extension cord with this appliance. and understand the terminology used to describe and discuss them. troubleshooting.A. Electrical Service Information Proper Grounding and Polarization of 120 Volts Wall Outlets For the safety of our customers and the Service Technician ALL appliances have a three–prong power cord and MUST be connected to a properly polarized AND grounded wall outlet. CSA C22. 0 V. It is the customer’s responsibility to have the wiring and fuses checked by a qualified electrician to make sure your home has adequate electrical power to operate the washer. DO NOT ground to cold water pipe if pipe is interrupted by plastic.1. and mechanical systems. DO NOT modify plug on power cord. all wiring and grounding must conform with the latest edition of the National Electric Code.Important Safety Information About Ground Wires In the event of an electrical short circuit. A fuse in the neutral or ground circuit could result in an electrical shock. 115±12 V. before attempting any procedures described in the manual. and repair of the Neptune TL™ washer. DO NOT have a fuse in the neutral or ground circuit.

Consult a qualified electrician or technician if grounding instructions are not completely understood. • To avoid the risk of electrical shock or death. Models operate with a supply voltage of 120 Volts. It is the personal responsibility of the consumer to contact a qualified electrician and have properly grounded three prong wall receptacle installed in accordance with appropriate electrical codes. • Do not remove grounding prong when installing grounded appliance in a home that does not have three wire grounding receptacle. Do not use an extension cord.Important Safety Information Explanation Polarization–This means that the larger slot must be neutral and the small slot must be at line voltage. do not alter the plug. have a qualified electrician install a three-slot receptacle. Grounded–This means the round hole connection is connected to earth ground through a connection to the main power panel. If the product power cord is too short. i 6 16022808 Rev. Under no condition is grounding prong to be cut off or removed. Grounding Instructions ! WARNING • To avoid the risk of electrical shock or death. 0 ©2003 Maytag Appliances Company . this equipment must be grounded. This equipment MUST be grounded. grounding reduces the risk of electric shock by providing an escape wire for the electric current. Ungrounded–The round hole connection is not complete to earth ground and/or the main power panel. The plug must be plugged into an outlet that is properly installed and grounded. Mispolarized–The outlet is incorrectly wired so that the larger slot is at line voltage and the smaller slot is neutral. or if doubt exists as to whether the equipment is properly grounded. This unit should be plugged into a separate 60 hertz circuit with the electrical rating as shown in the appropriate drawing. In the event of an electrical short circuit. This unit is equipped with a cord having a grounding wire with a grounding plug.

0 7 .Important Safety Information i KEEP CLEAR ROTATING BELTS AND PULLEYS i ©2003 Maytag Appliances Company 16022808 Rev.

Warranty service must be performed by an authorized technician.maytag. To locate an authorized technician: • For Maytag call 1-800-462-9824 or visit the Web Site at www. if service is required after warranty expires. To order accessories for your product call: • For Maytag product call 1-800-462-9824 or visit the Web Site at www. When contacting provide product information located on rating label. Record the following: Model Number: ___________________ Manufacturing Number: ___________________ Serial or S/N Number: ___________________ Date of purchase: ___________________ Dealer’s name and address: ___________________ Service Keep a copy of sales receipt for future reference or in case warranty service is required. Serial Label is located in the upper left hand corner of the cabinet back panel.maytag. If registration card is missing: • For Maytag product call 1-800-688-9900 or visit the Web Site at www. • For product in Canada call 1-866-587-2002 or visit the Web Site at www. • For product in Canada call 1-866-587-2002 or visit the Web Site at www.com. 0 ©2003 Maytag Appliances Company . Call 1-800-925-2020 for information. 8 16022808 Rev. • Dependability PlusTM Extended Service Plan is specially designed to supplement Maytag’s strong warranty. Parts and Accessories Purchase replacement parts and accessories over the phone.com.com • For product in Canada call 1-866-587-2002 or visit the Web Site at www.General Information Model Identification Complete registration card and promptly return. labor.com. and travel charges. Extended Service Plan We offer long-term service protection for this new washer.com.maytag.maytag. This plan covers parts.com. We also recommend contacting an authorized technician.maytag.maytag.

General Information Neptune Nomenclature F A V 6 8 0 0 A Y W Color Build Location A C F H J S N Amana Cleveland Florence Herrin Jackson Searcy Newton W Q White Bisque Listing Product Type A Automatic W Y Z Y 120V-60hz 240V-60hz Canada 240V-60hz 220-240 V / 50-60 Hz Marketing Code Wash Position H V Horizontal Vertical This identifies which version of production the unit is. 0 9 . Feature Content 6800 Feature Package ©2003 Maytag Appliances Company 16022808 Rev.

General Information 10 16022808 Rev. 0 ©2003 Maytag Appliances Company .

General Information 5 ©2003 Maytag Appliances Company 16022808 Rev. 0 11 .

Display Lights Up When Lid is Opened • This is normal behavior. • Check for frozen pipes and hoses. • Check the lid hinges if water is coming out behind the lid. the ground and the board output. • Run the clothes washer through another complete cycle using the coldest water and no detergent. • Visually check hot and cold separately for fill. • Check to see if belt is off motor and pulley. HAND main harness connector at machine control board. a fill to check tumble. Only check for • Perform Motor and Motor Control Test. • Make sure end of drain hose is correctly inserted and secured to drain facility.Troubleshooting Procedures ! WARNING To avoid risk of electrical shock. Variations may occur due to usage in the home at the time machine is used. Tub Full of Suds • Check for restricted drain system. • Washer with heat option does not tumble while heating. Seal seam must be at the top of the tub cover. • Make sure water dispensing system on inner lid is securely attached to lid.0 Volts periodically. Will Not Spin • During fill cycle – If machine tumbles and spins simultaneously replace clutch assembly. If rag becomes wet leak is fault of home plumbing. • Check to make sure water supply is turned on fully. Be sure the standpipe is capable of accepting the flow of water from the washer. Do not • Washer does not tumble during most fills or during perform a continuity check. WASH. Remove. • Check bottom of tub around the pulley. motor control board and motor. • Check for bowing of lid where water enters detergent dispenser. disconnect power to unit before servicing. • During spin cycle – If machine tumbles and spins simultaneously replace clutch assembly. See Board Input Test. See special instructions page 19. DC output voltage between ground and the board • Check for loose connections at machine control input. • Check for low water pressure. No Water Fill • Go to No Fill Test. or loose wire. • Check for clogged inlet screens. Wait briefly for cycle to advance. May be dependent on pressure entering home. • Normal water level is 1 to 7 inches inside the spinner. • Check electrical circuit and connections at the water valve. unless testing requires power. • Check fuse or reset circuit breaker to outlet. every 60 seconds. • Check tub cover. The START/PAUSE LED should change from flashing to on continuously. Will Not Start • Plug cord into live electrical outlet. g Maytag Neptune™ TL FAV6800AW Washer Diagnostic Code table follows later in this document. Wet Clothes • Very small clothes loads can cause unbalanced No Tumble loads . 0 ©2003 Maytag Appliances Company . • Use high efficiency or low sudsing detergent specially formulated for front load washers. & WRINKLE CONTROL only tumble • Check Tub Displacement Sensor for 0 to 3. • Check standpipe for leak. • Perform Motor and Motor Control Test. • Tub Displacement Sensor disconnected. and circuitry (see Will Not Lock). • Start normal cycle with an empty machine and allow • Excessive suds may have been present. voltage at the Tub Displacement Sensor. 12 16022808 Rev. • Make sure dispenser valve is securely attached to mounting bracket. Check for rubber gasket damage due to overtightening. hoses & clamps). • Reduce detergent amount for that specific load size and soil level. reposition and reinstall the tub cover seal. Towel loads have a minimal amount of soil present and typically create more suds.add additional towels. DELICATES. Check for 12 Volts DC input voltage between board. and pressure switch. Diagnostics. • Check internal hose connections (fill & drain systems. Leaking • Make sure supply hose connections are not leaking. lid latch mechanism. • Check Tub Displacement Sensor connection and • Fabric cycles such as NORMAL. • Check for kinks in inlet hoses. • Check for loose wire connections at control board and pump. • Check belt. personal injury or death. • Close lid and push the START/PAUSE button to start washer. • Check for restricted drain system. • Check that the machine control correctly senses that all 3 water levels are empty. • Perform Motor and Motor Control Test. • Check to see if the washer is in a pause or soak period of the cycle. Wrap a dry rag around the standpipe opening. • Check belt. • Check the lid. See Tub Displacement presoak.

see table below. the water line m ay need to be purged prior to starting wash cycle. (Diagnostic code 34) D isconnect power. • M ake sure water heater is set to deliver a m inim um of 120°F (49°C) hot water at the tap. • To avoid risk of electrical shock. • Perform Motor and Motor C on trol Test. preventing unlock ing. Continuity between p. C onsum er Inform atio n C odes If the consum er observes codes on display. rem ove clothes by disconnecting power to washer. O pen the Lid: T he lid has not been opened for the last three com pleted cycles. and high water fill com pletion. W ill Not Drain • C heck for restricted drain system . (See bo ard inpu t/outpu t chart) N oise / Cabinet H its • Level the m achine • C heck sensor (refer to T ub Sensor T est). • C heck for D iagnostic C ode “10”. • U nplug and reconnect power cord. • G o to Lid Lock T est. W ill Not Lock • Lid not all the way closed or not properly aligned. (Located on the back side of dispenser assem bly inner lid. S ee W et C lothes T roubleshooting. • C heck that both faucets are on fully. P ush lid closed to m ak e sure nothing from the inside is pressing against the lid. T his m ay also occur on start up of a new m achine due to factory testing. Use hE detergent or reduce the am ount of detergent. unless testing requires power. • C heck lid locked switch circuit. • If the water heater is located a long distance from washer. M ak e sure the lid is shut com pletely. C heck the lid. W rong W ater T em p erature • T oo H ot/Too C old: T his washer uses a reduced am ount of water. W ait 20 seconds for m achine to unlock . T his m ay appear to be significantly warm er/cooler than expected. preventing high speed spin. S ee N o W ater Fill. G o to N o Fill Test • C heck for 120 VA C at the pum p when a spin cycle is selected < 550 rpm . P ow er failure: Power to the m achine has been lost during the last cycle. • T his w asher will com pensate for reversed fill hoses. T he m otor control is either bad or disconnected. while the control board m eters the incom ing flow to regulate the actual tem perature of the water in the tub. • M ake sure inner lid is properly assem bled to lid.Troubleshooting Procedures ! • WARNING T he w asher will need to go through a H ot / Cold cycle if the fill hoses were previously installed incorrectly and then corrected. • Push lid closed to m ake sure nothing from inside is pressing against it which m ay keep it from unlocking. T he m achine will alter its cycle for this situation.6 pin 1 to p. L ED D escrip tion Display CL dc C losed: Lid is closed. front Left corner). See H ose Reversal D etection. C ontinuous U nbalanced Circuit. personal injury or death. T he m otor control is not responding if it tak es 4 m inutes to unlock .8. • C heck system relay for welded contacts. • Perform Motor and Motor C on trol Test. • M agnet m issing. • If necessary. S uds: M achine has detected high level of suds. W ill Not Unlock • Press off. • G o to Board O utput T est and perform Pum p out test. m achine control board. m edium . • C heck for restricted drain system . and open top cover with a putty knife. • C heck Strut and Strut Isolator for proper operation. Locked: Lid has failed to unlock the m achine has repeatedly tried to unlock the lid. C ircuit should be closed at m achine control. (See b oard inp ut/outp ut chart) • C heck for loose electrical connections at lid lock and at m achine control board. and M otor C ontrol Board. R edistribute clothes. N o fill: the m achine has tried to fill. Excessive m otion was detected in spin (dc or L L) R un Q uick Spin Test with an em pty tub to check T ub D isplacem ent Sensor and M achine Control Board. • M ake sure door lock bum pers are fully seated to top cover. Im proper signal from T ub D isplacem ent Sensor. F ailed to Lock: The m achine has repeatedly tried to lock the lid. • C heck low. • C heck electrical connections at lock assem blies. R esistance a room tem perature is 61700 ohm s. (see M otor and M otor C ontrol T est section). Latch U nlocked: Close lid tightly to enable locking. Lid is O pen: M ake sure it is fully closed before starting cycle. P ress any key to return the display to norm al activity. • Check W ater V alve Therm istor. pin 1 at the M achine Control Board connector. disconnect power to unit before servicing. D istribute Clothes: T he load is unbalanced. 0 13 . • M ake sure the tem perature selection is correct. N o D rain: T he m achine has tried to drain. • In cold clim ates check for frozen D rain H ose. • Laundry load is too large to close lid. Locked Rotor: T he m achine has repeatedly tried to turn the m otor. ©2003 Maytag Appliances Company FL LO Lr nd OP od nF PF Sd UL UC 16022808 Rev. A lso check water heater capacity and recovery rate. • D isconnect inlet hoses and clean screens.

e. The m otor speed will be displayed when started (m otor not running display will be 00). start a variety of special service tests and view diagnostic displays. Test or Display Quick Spin Test Hold Quick Spin Step (holds predefined RPM) Fast TimeDown / Advance to Next Step Quick Service Cycle Press LED to Start Press Hand W ash Press Hand W ash (during test) Press LED to Cancel Press Off (exits Service Mode) Press Hand Wash (cancels hold & resum es next step) Board Input Test Board Output Test / System Check Diagnostic Code Display (Initial) All Diagnostic Codes Cycle Count No. 3) Spin to index speed 150 rpm and hold for 6 seconds. the current cycle in progress will not be interrupted and only the display will change). 2) Spin to index speed 90 rpm and hold for 60 seconds. set a continuous running m ode. W hile in Service Mode. To exit: 1) Press Enviro Plus and Spin Only keys for 3 seconds again. ©2003 Maytag Appliances Company . (i. Test or Display Hold Quick Service Cycle Step Press LED to Start Press Signal ↑ (up) and ↓ (down) together Press Presoak (then individual buttons to test) Press Super Wash Press Delicates Press LED to Cancel Press Signal ↑ (up) and ↓ (down) to resum e Press Off twice after starting test Press Super Wash Press Delicates M embrane Test IN Service M ode Service Mode enables service personnel to verify the operation of the washing m achine and diagnose problem s. 0 Quick Spin Test W hile in Service Mode. personal injury or death. or 3) unplug the m achine. for Diagnostic Code Clear All Diagnostic Codes Press W rinkle st Control – 1 code displays Press Set Delay ↑ or ↓ Press and hold Normal while diagnostic code is displayed Press Quick Wash + Whites together while displaying diagnostic codes Press Bulky Items 3 times st 1 press. along with methods of activation and cancellation. Accessing Service Tests and Diagnostic Features w hile in Service Mode. The following table sum m arizes special tests and features available in Service Mode. revision nd 2 – m inor soft revision Signal +: 10’s and 1’s digits Signal -: 100’s and 1000’s digits Colors/Jeans: 10-thousands & 100-thousand digits Press Wrinkle Control again N/A Release Normal (returns to diagnostic code display) Display Software Version Press Bulky th Items a 4 tim e Cycle Count Press Quick W ash during cycle Press W ash/Rinse Temp ↑ (up) key Press Off (also exits Service Mode) 14 16022808 Rev. disconnect power to unit before servicing. Pum p drains m achine. Quick Spin test steps are as follows: 1) Lock the lid. Enter / Exit Service M ode To enter Service Mode press the Enviro Plus and Spin Only keys for three seconds or until the control beeps. or 2) press Off..m ajor soft. unless testing requires power.Troubleshooting Procedures ! LED Display UB LL CL oL Description See Diagnostic Code 10 Large Load Detected Clear To Reset Cycle Counts Machine Paused-Load W edging WARNING To avoid risk of electrical shock. press the Hand Wash key to start a Quick Spin Test. Service Mode can be entered in the m iddle of any wash cycle without interrupting the cycle. the technician can cancel the current cycle. The present state of the m achine will not be changed.

1. Cold bleach fill. disconnect power to unit before servicing. pressing the 5. motor should run. Disconnect power to the washer. Speed Range Displayed If a diagnostic code is logged during the test. Press Whites to start the motor control output test. Pressing the Hand Wash key will suspend To cancel press the Hand Wash key again. unless testing requires power. Motor Control Board Output Test 1. 8) Coast down to 0 rpm chimes 3 times. Any diagnostic code logged during this b) 100-999 rpm Speed X 10 ex: 85. pressing the Quick Wash key will Membrane Pad Test advance the program to the next cycle While in Service Mode. Hold Quick Spin Step If the Hand Wash key is pressed again during During the Quick Service Cycle. Spin to index speed 700 rpm and hold for 6 seconds. 2. 3. the righta) 0-99 rpm 0-99 (actual) most dot will turn on and stay on until quick service cycle test has ended. this test will exit without any display. If display shows od then open and close lid. pressing the Quick the Quick Spin test. If off. 5. Board Output Test. Reconnect the washer power cord to supply voltage. 6. Remove the front panel and disconnect the JP4 Rinse End of Rinse Connector from the Motor Control Board. will be on. Display shows “ot”. rotating the spinner at 50 rpm. 0 15 @ . machine. Display a “PA” (Passed) continuously for 5 seconds if no diagnostic codes were logged during the test. Unlock the lid when the RPM is zero. Make sure the lid is closed. 3. the machine will hold at the Wash key will advance to the next step. start a membrane switch check that verifies switch operation. To verify the test. valves to low setting. Service Cycle. Each time either set delay arrow is pressed Stage of Advances To Wash Cycle the digits toggle between a blank and 8 . Mode. next highest index speed for up to 30 minutes. All the LEDs (except Presoak ) can be toggled For example if in one of the following: or slewed by pressing the key associated with the LED or set of LEDs. Press Enviro Plus and Spin Only keys for 3 Quick Service Cycle seconds to activate Service Mode. Tumble using 48 rpm tumble for 10 seconds. pressing the Presoak key will stage. Lock lid and pump starts. Drain and Spin to 850 rpm. but will not necessarily stop the test. indicating the system relay is activated. Pump out. This will be a quick check of all 6. To lock the lid press Pressing Quick Wash will advance to the next cycle. The lid must be locked to access Motor Control systems.= 850rpm test will result in failure of the test. ©2003 Maytag Appliances Company 16022808 Rev. Energize the cold and bleach water This will send 120VAC to the motor control board. Following 10 seconds of inactivity at any point. While in Service Mode. Colors/Jeans. softener valves until medium level is reached. 7. 7. the quick wash LED The following steps are performed: Display shows “sc”. 8. 2. “PA” will be displayed for five (5) seconds once all keys have been pressed and the test is completed. Advance to next step if water is The motor control will execute a test routine and the not connected to machine. There could be up to a 20 second delay before the 4. 4. Advance to next step if water is not connected to Spin to index speed 850 rpm and hold for 6 seconds. personal injury or death. press Quick Wash with the lid shut to activate. the machine at the current step for up to 30 minutes or until Hand Wash is pressed Fast Time Down Test again. All keys ¾ Presoak Wash Spin/Drain End of Presoak Every 5 Minutes of Wash Time End of the Spin Profile (including the OFF button) must be pressed within 5 minutes for this test to pass. Access Board Output Test by pressing the Wash/Rinse Temp key will start a Quick Delicates key.Troubleshooting Procedures ! 4) 5) 6) 7) WARNING To avoid risk of electrical shock. All LEDs should flash on and off While any test or cycle is running in Service while the system is suspended or on hold. Tumble with hot fill: Continue tumble while energizing spinner starts rotating. Spin to index speed 350 rpm and hold for 6 seconds. hot water valve for 5 seconds. Warm softener fill: Energize cold water and fabric Spin to index speed 550 rpm and hold for 6 seconds.

) All outputs will be turned off after five (5) minutes. 0 ©2003 Maytag Appliances Company . Board Output Test While in Service Mode. (Pressing the Delicates key again cancels the test. The lid must be closed and locked by pressing colors/jeans. Key Function *Display Normal Lid Position or Wrinkle Control Lock State or Whites **High Water Level or or Colors / Jeans **Medium Water Level Bulky Items or **Low Water Level Enviro Plus *** Water Temperature * Indicates Pressure Switch not satisfied for that water level. Indicates Pressure Switch satisfied for that water level. personal injury or death. For “High Water Level” enter the “Board Output Test” and select Spin Only. 1. While in Service Mode press the following key to check respective function. See Illustration (Display shows in). For “Low Water Level” start a Enviro Plus cycle. If ***Note: For the water temperature. the value could be motor windings are good. The two displays will be shown alternately. WARNING To avoid risk of electrical shock. For “Medium Water Level” start a Normal cycle. and motor control board. 3. unless testing requires power. If voltage is present. Pressing the Super Wash key again cancels the test. Exit “Board Output Test” after water fill and enter “Board Functional Test”. 16 16022808 Rev. 2. See Illustration. • Check phase windings of the motor. While in Service Mode press the following key to check respective function. then problem exists with the motor and motor control system.Troubleshooting Procedures ! 8. After water fill stop cycle and enter “Board Functional Test”. This test turns on a specified output after a key press. • Check for loose electrical connections at motor. motor control board harness between L1 and Neutral. pressing the Delicates key will begin the Board Output Test. **The appropriate water level must be added before running test. in which case the first digit will be displayed board. Each temperature will be displayed by default in Fahrenheit units and can be changed to Celsius units by pressing either Set Delay Time Arrow key (up or down). The system relay is then activated and the quick wash LED is lit. • Check lid actuator switch and related wiring. pressing the Super Wash key will begin the Board Input Test. • Check for loose electrical connections at Machine Control Board or broken wires in harness. If motor does not run: Check for 120 VAC at the This test turns on a specified output after a key press. separately from the other two (2) digits. After water fill stop cycle and enter “Board Functional Test”. replace the motor control three digits. Key Normal W rinkle Control Whites Colors / Jeans Bulky Items Spin Only Quick Wash* Presoak Extra Rinse Function Hot Water Valve Fabric Softner Valve Motor Control Lid Lock* Bleach Valve Cold Water Valve Toggle System Relay Drain Pump Lid Unlock* IN Board Functional Test Input Control Keys While in Service Mode. disconnect power to unit before servicing. If voltage is not present.

The cycle count for each diagnostic code will also be reset to 0. loads. Detected a Go to "Membrane key pressed Pad Check" more than 75 Check connection Stuck Key seconds. Out of balance circuit 6 Trigger Action to be taken Displays "uC" Go to "Wet Clothes" Troubleshooting Section Displays "Lr" Go to "Motor Control Board Output Test" To avoid risk of electrical shock. Display Diagnostic Codes The diagnostic code display can be toggled on and off from Service Mode by pressing the Wrinkle Control key. The Set Delay Time up arrow key will cycle up the list one code each time it is pushed. The first time the Set Delay Time down arrow key is pushed.” turned “ON”. When the Neptune TL is plugged in. settings If condition still exists. Description Code Continuous unbalanced 5 circuit. disconnect power to unit before servicing. The display will show a “d”. *Note: Function may not occur for up to 20 seconds. the machine will display the number of cycles since the diagnostic code occurred. replace machine control board. Higher water levels were W ater level sensed while Go to "No Water sensor fault. the Machine Control Board will check the lid latch mechanism every 20 seconds. the lower Fill Test" water levels were not. the newest code will be displayed. To clear the diagnostic list press the Quick Wash and Whites key while viewing the list. assumed to Replace console if be stuck. wash cycle. cycles. If found to be locked with no cycle running. unless testing requires power. Go to "Lid Lock Test" ©2003 Maytag Appliances Company 16022808 Rev.Troubleshooting Procedures ! WARNING Diag. but not the machine cycle count. (During spin only) Locked rotor Locked is still locked Rotor forcing after 10 a shut down. While in the Board Output Test. Description Code 1 No Drain Trigger The water level fails to drop below the Low level before a spin Lid failed to unlock after multiple attempts Total fill 14 minutes exceeded. attempts. necessary. opening the lid. Unbalance or cabinet hit LED – W ill display detected during final Less than 500 “ub” spin. Action to be taken Displays "nd" Go to "Will Not Drain" Troubleshooting Section Displays "LO" Go to "Will Not Unlock" Troubleshooting Section Displays "nF" Go to "No Water Fill" Troubleshooting Section Displays "FL" Go to "Will not unlock" Troubleshooting Section 8 10 11 15 2 The lid fails to unlock 16 3 No Fill 17 4 The lid fails to lock Lid failed to lock after 11 attempts See section for unbal. the Control Board will send a signal to the switch to unlock the lid. The of keypad to control key is board. if the Normal Cycle key is pressed and held. which rpm due to an Go to "Wet prevented unbalanced Clothes" the spinner load. personal injury or death. 0 17 . Troubleshooting from Section" exceeding 500 rpm Go to "Clear diagnostic codes" Disconnect and reconnect the W ill not Difficulty in washer power cord remember reading at power supply machine memory outlet. Diagnostic Codes Diag. High speed Speed less Go to "Wet not achieved than 400 rpm Clothes" due to during a main Troubleshooting torque. the Quick Wash LED is always ON. The diagnostic codes can be viewed by using the Set Delay Time arrow keys. Section" LED – W ill display The lid was Did not sense “od” not opened lid open after Customer may have after the last three tried to repeat wash completed completed cycle without wash cycles. Access Other Features W hile a diagnostic code is displayed. The Set Delay Time down arrow key will cycle down the list one code at time each time it is pushed. A code generated during or after the current cycle will be displayed with the rightmost dot “.

18 Detected lid lock switch open during cycle when not expected. perform switch with Diagnostic Motor/Motor motor running. Clamp Ring 1520 ft. After five (5) minutes of inactivity (user key 18 16022808 Rev. LED – W ill display “oL” The washer is unable to complete its cycle. or 3) unplug the machine. disconnect power to unit before servicing. Control Board test Check for faulty motor relay on the machine control board. speed. Section Motor tach signal is seen Replace motor at maximum control board. The control system stores and retains hot and cold water intake hose reversal information which is detected on the first three complete cycles after power up. To avoid risk of electrical shock. Open lid lock if reoccurs.8. pin state of the 1 at the Machine relay Control Board connector. Lid is locked at start of cycle Motor high RPM detected two times Motor tach signal exists without motor running W ater valve thermistor failure 23 24 25 28 34 W elded system relay 40 Washer not operating due to tumble not functioning Check for loose wire connections. To continue. personal injury or death. 22 Detected lid switch open during cycle (when not paused). 0 ©2003 Maytag Appliances Company . separate and redistribute the load. Clear the diagnostic code and recheck. the machine will exit the Service Mode and resume normal operations. lbs. move. lbs. Pressing the Off key will completely exit Service Mode. Replace motor (Abnormal control board. condition only) Abnormal Go to "Wrong high/low temp Water or ohm Temperature" resistance Troubleshooting seen Section Disconnect power. Continuity between Change of p. A power loss during Service Mode will cancel this mode. The system reverts to factory defaults for the cold and hot water valves and cancels hose reversal detection if a diagnostic code 28 has been logged in a cycle. The control board monitors water temperatures during the wash cycle. unless testing requires power. Exit Service Mode To exit: 1) Press Enviro Plus and Spin Only keys for 3 seconds again.Troubleshooting Procedures ! Diag. Torque Specifications Pulley clutch Bolt 96 in. The Load bound paddles cannot up. See “Wrong Water Temperature” in the trouble shooting tips. while remaining in Service Mode. Lid lock is Go to "Will Not locked and a Unlock" user tries to Troubleshooting start a cycle. Pressing the Start/Pause key while running a test will pause the individual test. The control system is capable of detecting hot and cold water intake hose reversal and will change the fill temperature as necessary after the first cycle. at the beginning of this document for more information. Detected lid Go to "Lid Lock sensor switch Test" open and the Troubleshooting lid locked Section switch locked. If a cycle is running. then press “start/pause”. cancel the cycle. Hose Reversal Detection and Correction The washing machine has diagnostic features that determine if the hoses are reversed on the first complete cycle after power up. Description Code Trigger Action to be taken WARNING presses) in Service Mode. or 2) press Off.6 pin 1 to p. Tach signal exists without torque input.

Rem ove the Transmission. Display will show “UC” (Unbalance Closed). 1. Press Delicates. Note: Oil in a new Transm ission is clear. 4. replace the spinner support. 4. If there was no water in the Transmission or around the top of the Input Shaft. Replace the Transm ission. The Clutch Assem bly should be inspected for signs of water or oil contamination. 3. Clean Clutch Assem bly as needed. Spinner Support Shaft Nut 64-80 ft. Pressure Switch High Level 1 and 9 Insertion Side Lower Harness Pin #8 Pin #1 Pin #14 Pin #9 1 2 Special Instructions Water Leak Around Pulley On Tub Bottom W ater leaking around the pulley on the bottom of the tub. 1/3 full of oil. the Transm ission has water in it. Press the Super Wash key. 2. personal injury or death. the oil will turn a dark color caused by the special com pounds in som e of the bushings. ©2003 Maytag Appliances Company 16022808 Rev. Display will show “UO” (Unbalance open). 3. Tip the Transm ission slightly.Troubleshooting Procedures ! Torque Specifications Continued WARNING Component Diagnostics NOTE: Unplug lower harness connector under console and test from wire insertion side. lbs. the oil should m ove slowly. Look for signs of water or rust on and around the Input Shaft. it is likely the water was leaking through the Tub Seal. tub seal and the outer tub. The Transmission should be approx. Component Check Drain Pump Pressure Switch Low Level Pressure Switch Med Level Pin 2 and 11 4 and 13 Wire Range Color WH 0 to 30 and Ohm s RD/BK BR and 0 to 20 RD/W Ohm s (no H water in machine) PU and 0 to 20 RD/W Ohm s (no H water in machine) GY/BK 0 to 20 and Ohm s (no YL/BL water in machine) To avoid risk of electrical shock. During operation. Tub Seal and Outer Tub. check the integrity of the O-Ring. Replace Clutch Assem bly when water or oil contam inates the roller clutches. 6. If no water is inside the Transmission. Pull tub to front left corner and push down so sensor collapses to before the #1 mark m olded on slider. O-Ring. Press Hand Wash. Push tub to back right corner so sensor extends beyond the #2 mark m olded on slider. check the following: 1. Press Hand Wash or Delicates. 1 #1 Mark NOTE: Moving the sensor midway between m ark #1 and mark #2 represents normal operation. 2. Replace the Outer Tub and Tub Seal. Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds. 13 and 14 Tub Displacement Sensor Diagnostics CAUTION: Do not perform continuity check directly on Displacement Sensor due to the potential for damaging the microprocessor chip in the sensor. Replace the Spinner Support if it is damaged. 0 19 . Spinner Support. Inspect the Spinner Support for damage around the Tub Seal area. unless testing requires power. Tub Displacem ent Sensor #2 Mark 5. similar to a high viscosity motor oil. Display will show “UO” (Unbalance open). disconnect power to unit before servicing. If the Transmission is nearly full or if the fluid is very thin and m oves quickly. If the O-Ring is bad or there are signs of water or rust around the input shaft. Special wrench required. The oil in the Transm ission should be thick.

disconnect power to unit before servicing.12 VDC 0 . 20 16022808 Rev. unless testing requires power.3.12 VDC 0 . Touch probe of meter to the appropriate pin numbers listed in the chart.12 VDC 0 . Meter will show infinite unless the appropriate key is pressed.12 VDC 0 .3 VDC Line Neutral Ground Lid Lock Switch Lid Closed Switch User Interface This switch senses if the lid is locked This switch senses if the lid is closed Membrane switch key pad 120 VAC 120 VAC Chassis ground 0 . Titan LED Washer Control Board Inputs Table Item Water Valve Thermistor Power Cord Description Voltage 0 .12 VDC 0 .Troubleshooting Procedures ! WARNING To avoid risk of electrical shock. 0 ©2003 Maytag Appliances Company . personal injury or death.12 VDC 120 VAC Input type Analog Input to Where Input to Microprocessor Input to some relays Input to some relays Comments Digital Digital Digital Digital Digital Digital Tach signal Tach from Variable Speed Motor Control Pressure switch Low water level Medium water level High water level Input to Microprocessor and safety circuitry Input to Microprocessor and system relay coil Input to Microprocessor Input to Microprocessor and safety circuitry Input to Microprocessor Input to Microprocessor Input to Microprocessor and some relays Closed when lid is locked Closed when lid is closed Open when key is not pressed Closed when not satisfied Closed when not satisfied Closed when not satisfied Membrane Pad Continuity Checks Unplug ribbon connector from display board. the Machine Control Board will check the lid latch mechanism every 20 seconds. If found to be locked with no cycle running . the Control Board will send a signal to the switch to unlock the lid. Pin # 2 Button Super Wash Normal Wrinkle Control Delicates Hand Wash Quick Wash Whites Colors/Jeans Bulky Items Enviro Plus Spin Only Pin Number 18 & 3 5&3 6&3 18 & 12 6 & 14 5 & 14 18 & 14 6 & 12 18 & 11 6 &11 5 & 11 Button Start/Pause Off Presoak Extra Rinse Signal Signal + Wash/ Rinse Temp Soil Level Spin Delay Time Increase Delay Time Decrease Pin Number 6&4 6 & 13 18 & 7 18 & 13 18 & 4 6&7 5 & 12 5 & 13 5&4 5&7 6&8 Note: When the Neptune TL is plugged in.

voltage at the Tub Displacement Sensor. • Make sure dispenser valve is securely attached to mounting bracket. Normal water level is 1 to 7 inches inside the spinner. • Check for loose wire connections at control board and pump. • Check the lid. 0 21 . • Check internal hose connections (fill & drain systems. Check for rubber gasket damage due to overtightening. The START/PAUSE LED should change from flashing to on continuously. • Check bottom of tub around the pulley. May be dependent on pressure entering home. and pressure switch. Check for frozen pipes and hoses. every 60 seconds. Do not • Perform Motor and Motor Control Test. If rag becomes wet leak is fault of home plumbing. • Tub Displacem ent Sensor disconnected. • Check belt. HAND • Check Tub Displacem ent Sensor for 0 to 3. • Make sure water dispensing system on inner lid is securely attached to lid. or loose wire. unless testing requires it. • Check to see if the washer is in a pause or soak period of the cycle. Check for 12 Volts DC input voltage between • Check for loose connections at m achine control the ground and the board output. ©2003 Maytag Appliances Company 16022808 Rev. Will Not Spin • During fill cycle – If machine tum bles and spins sim ultaneously replace clutch assembly. • Check that the machine control correctly senses all 3 water levels are em pty. See Board Input Test. Check for kinks in inlet hoses. • Check standpipe for leak. Displacement Sensor and m achine control board.Troubleshooting Procedures ! Trouble Shooting WARNING To avoid risk of electrical shock. Only check for board. • Use high efficiency or low sudsing detergent specially formulated for front load washers. • Run the clothes washer through another complete cycle using the coldest water and no detergent. • Check the lid hinges if water is coming out behind the lid. W ait briefly for cycle to advance. Remove. ! W ARNING To avoid risk of electrical shock. lid latch m echanism .add additional towels. • Perform Motor and Motor Control Test. • Make sure end of drain hose is correctly inserted and secured to drain facility. Variations may occur due to usage in the home at the time m achine is used. Visually check hot and cold separately for fill. unless testing requires power. • Close lid and push the START/PAUSE button to start washer. Display Lights Up When Lid is Opened or Closed • This is normal behavior. See Will Not Lock. personal injury. • Reduce detergent amount for that specific load size and soil level. Tub Full of Suds • Check for restricted drain system. & W RINKLE CONTROL only tumble DC output voltage between ground and the board periodically. • Check belt. Check electrical circuit and connections at the water valve. Check for clogged inlet screens.0 Volts W ASH. • Check fuse or reset circuit breaker to outlet. W rap a dry rag around the standpipe opening. Towel loads have a minimal amount of soil present and typically create more suds. Check to make sure water supply is turned on fully. • Check to see if belt is off m otor and pulley. • Excessive m otion was detected in spin Run Quick • W asher with heat option does not tum ble while Spin Test with an empty tub to check Tub heating. • Excessive suds may have been present. disconnect power to washer before servicing. No • • • • • • • • • Water Fill Go to No Fill Test. Seal seam m ust be at the top of the tub cover. and circuitry. • Check for restricted drain system. motor control board and motor. Wet Clothes • Very small clothes loads can cause unbalanced No Tumble loads . perform a continuity check. Leaking • Make sure supply hose connections are not leaking. or death. personal injury or death. reposition and reinstall the tub cover seal. Be sure the standpipe is capable of accepting the flow of water from the washer. • During spin cycle – If m achine tumbles and spins sim ultaneously replace clutch assembly. hoses & clamps) • Check tub cover. • Fabric cycles such as NORMAL. input. • Start normal cycle with an empty machine and allow • Check Tub Displacem ent Sensor connection and a fill to check tumble. main harness connector at machine control board. • Perform Motor and Motor Control Test. disconnect power to unit before servicing. Will Not Start • Plug cord into live electrical outlet. • Check for bowing of lid where water enters detergent dispenser. DELICATES. See special instructions page 28. Maytag Neptune™ TL FAV9800AW Washer Diagnostic Code table follows later in this document. See Tub Displacement • W asher does not tumble during most fills or during Diagnostics presoak. Check for low water pressure. • Check for restricted drain system.

W ait 20 seconds for machine to unlock. 22 16022808 Rev. Also check water heater capacity and recovery rate. • If necessary. Perform Motor and Motor Control Test. • Check low. machine control board.Troubleshooting Procedures ! • • • • • • WARNING • The washer will need to go through a Hot / Cold cycle if the fill hoses were previously installed incorrectly and then corrected.8. (see Motor and Motor Control Test section). medium. Service Mode Service Mode enables service personnel to verify the operation of the washing machine and diagnose problems. • This washer will compensate for reversed fill hoses. Make sure inner lid is properly assembled to lid. • If the water heater is located a long distance from washer. • Check that both faucets are on fully. (See board input/output chart) Noise / Cabinet Hits • Level the machine • Check sensor (refer to Tub Sensor Test). Resistance a room temperature is 61700 ohms. • Check for 120 VAC at the pump when a spin cycle is selected < 550 rpm. disconnect power to unit before servicing. Go to Lid Lock Test. see below: To avoid risk of electrical shock. and Motor Control Board. the technician can cancel the current cycle. and high water fill completion. • Check Strut and Strut Isolator for proper operation. • Make sure water heater is set to deliver a minimum of 120°F (49°C) hot water at the tap. • Go to Board output test and perform Pump out test. The motor control is either bad or disconnected. personal injury or death. Service Mode can be entered in the middle of any wash cycle without interrupting the cycle. This may appear to be significantly warmer/cooler than expected. W hile in Service Mode. Go to No Fill test. (See board input/output chart) .Will Not Lock Lid not all the way closed or not properly aligned. Check system relay for welded contacts. Wrong Water Temperature • Too Hot/Too Cold: This washer uses a reduced amount of water. See Hose Reversal Detection. • Check for loose electrical connections at lid lock and at machine control board. • Check lid locked switch circuit. remove clothes by disconnecting power to washer. • In cold climates check for frozen Drain Hose. Laundry load is too large to close lid. and open top cover with a putty knife. while the control board meters the incoming flow to regulate the actual tem perature of the water in the tub. set a continuous running mode. (Located on the back side of dispenser assembly inner lid. • Unplug and reconnect power cord. The motor control is not responding if it takes 4 minutes to unlock. • Push lid closed to make sure nothing from inside is pressing against it which may keep it from unlocking. Magnet missing. Circuit should be closed at m achine control. • Check for Diagnostic Code “10”. Check electrical connections at lock assemblies. • Check W ater Valve Thermistor. Will Not Drain • Check for restricted drain system. 0 ©2003 Maytag Appliances Company . • Make sure the temperature selection is correct. pin 1 at the Machine Control Board connector. Make sure door lock bumpers are fully seated to top cover. the water line may need to be purged prior to starting wash cycle.6 pin 1 to p. unless testing requires power. start a variety of special service tests and view diagnostic displays. (Diagnostic code 34) Disconnect power. • • • Will Not Unlock • Press off. Continuity between p. Removing A Favorite Cycle If the consumer wants a favorite cycle removed. • Perform Motor and Motor Control Test. • Disconnect inlet hoses and clean screens. front Left corner).

Enter / Exit Service Mode To enter Service Mode press the Help and Back keys for three seconds or until the control beeps. while in Service Mode. or Quick Spin test steps are as follows: 1) Lock the lid. 3) unplug the machine. To avoid risk of electrical shock.. To exit: 1) Press exit service mode. Pump drains machine. along with methods of 3) Spin to index speed 150 rpm and hold for 6 seconds. the current cycle in progress will not be interrupted and only the display will change). Accessing Service Tests and Diagnostic Features 6) Spin to index speed 700 rpm and hold for 6 seconds.e. select the Quick Spin Test option. available in Service Mode. or 2) press Off. (i. This test will check the Membrane Pads and Touch Screen. 8) Spin to index speed 1000 rpm and hold for 6 seconds. Diagnostic codes will be shown and the System Check or Service utility can be started. 9) Coast down to 0 rpm. The following steps summarize special tests and features 2) Spin to index speed 90 rpm and hold for 60 seconds. unless testing requires power.Troubleshooting Procedures ! WARNING User Interface Enter User Interface and follow the directions on screen. The motor speed will be displayed when started (motor not running display will be 0). The present state of the machine will not be changed. 7) Spin to index speed 850 rpm and hold for 6 seconds. activation and cancellation. The Membrane Pad and Touch Screen Test must be completed in approximately 10 seconds or a failure will be shown on the display. 0 23 . Quick Spin Test While in Service Mode. 4) Spin to index speed 350 rpm and hold for 6 seconds. 5) Spin to index speed 550 rpm and hold for 6 seconds. 10) Unlock lid. ©2003 Maytag Appliances Company 16022808 Rev. personal injury or death. disconnect power to unit before servicing.

• Check for loose electrical connections at Machine Control Board or broken wires in harness. unless testing requires power. 24 16022808 Rev. If voltage is not present. The system relay must be on to test components. Hold Quick Spin Test If the Hold at this step option is selected during the Quick Spin test. • Check for loose electrical connections at motor. then problem exists with the motor and motor control system.Troubleshooting Procedures ! WARNING Note: When the Neptune TL is plugged in. the Control Board will send a signal to the switch to unlock the lid. See Illustration. If voltage is present. The highlighted area indicates the state of each output. • Check phase windings of the motor. If motor does not run. System Check Select the desired output to test. the machine will hold at the next highest index speed for up to 30 minutes. replace the motor control board. See Illustration To avoid risk of electrical shock. personal injury or death. If motor windings are good. disconnect power to unit before servicing. 0 ©2003 Maytag Appliances Company . the Machine Control Board will check the lid latch mechanism every 20 seconds. If found to be locked with no cycle running . Check for 120 VAC at the motor control board harness between L1 and Neutral. and motor control board.

17. 8. 7. Lid unlocks. Description Code 1 No Drain Trigger The water level fails to drop below the Low level before a spin Lid failed to unlock after multiple attempts Action to be taken Go to "Will Not Drain" Troubleshooting Section 2 The lid fails to unlock 3 No Fill 4 The lid fails to lock Go to "Will Not Unlock" Troubleshooting Section Go to "No Water Total fill 14 Fill" minutes Troubleshooting exceeded. Tumble using 48 rpm tumble for 10 seconds. You will also be able to view details about the number of cycles since a diagnostic code occurred. Press Start\Pause. 11. Close lid. 16. personal injury or death. Spin to 850 rpm. 6. Select OK to continue. 3. 12. Advance to next step if water is not connected to machine. Press Start\Pause. Diag. Advance to next step if water is not connected to machine. 18. Access Other Features To view details about the software version and the total cycle count. 9. Service Cycle This will be a quick check of all systems. Open lid. 14. Pump cycles on and off. Spin to 350 rpm. Bleach fill. Drain. 10. 1. disconnect power to unit before servicing. unless testing requires power. Lid locks. Cold water bleach fill. Diagnostic Codes If a failure occurs during the test. 15.Troubleshooting Procedures ! WARNING To avoid risk of electrical shock. Spin to 150 rpm. Section Go to "Will not Lid failed to unlock" lock after 11 Troubleshooting attempts Section ©2003 Maytag Appliances Company 16022808 Rev. Diagnostic codes will be shown in the right pane as shown. 2. 0 25 . Fabric softener fill. an error screen will appear. 5. Coast to 0 rpm. 19. Display Diagnostic Codes Enter Service Mode to display diagnostic codes. if a code is logged. The test will continue depending on the nature of the failure. Lid locks. Lid unlocks. 13. Hot fill. 4. select the diagnostic code portion of the screen.

0 . condition only) Abnormal Go to "Wrong high/low temp Water or ohm Temperature" resistance Troubleshooting seen Section Disconnect power. speed. pin state of the 1 at the Machine relay Control Board connector. Did not sense lid open after the last three completed cycles. 8 10 See section for unbal. attempts. unless testing requires power. (During spin only) Locked rotor Locked is still locked Rotor forcing after 10 a shut down. Description Code Action to be taken Check for loose wire connections. Go to "Lid Lock Test" 25 28 34 W elded system relay 40 W asher not operating due to tum ble not functioning Exit Service M ode To exit: 1) Press exit service mode. Open lid lock if reoccurs. Trigger To avoid risk of electrical shock. or 3) unplug the machine. up. If condition still exists. The lid was not opened after completed wash cycles. personal injury or death. from exceeding 500 rpm 18 Go to "No Water Fill Test" 22 Detected lid switch open during cycle (when not paused). replace machine control board. disconnect power to unit before servicing. the lower water levels were not. Control Board test Check for faulty motor relay on the machine control board. perform switch with Diagnostic m otor Motor/Motor running. Speed less than 400 rpm during a main wash cycle. Go to "Membrane Pad Check" Check connection of keypad to control board. To continue. which rpm due to an prevented unbalanced the spinner load. Lid lock is Go to "Will Not locked and a Unlock" user tries to Troubleshooting start a cycle. Higher water levels were W ater level sensed while sensor fault. The washer is unable to com plete its cycle. loads. Tach signal exists without torque input. Unbalance or cabinet hit detected during final Less than 500 spin. Section Motor tach signal is seen Replace motor at maximum control board. Go to "Wet Clothes" Troubleshooting Section" Customer may have tried to repeat wash cycle without opening the lid. Lid is locked at start of cycle Motor high RPM detected two times Motor tach signal exists without motor running W ater valve thermistor failure 23 Go to "Wet Clothes" Troubleshooting Section" 24 11 W ill not remember machine settings Difficulty in reading memory 15 Stuck Key 16 17 High speed not achieved due to torque. Detected a key pressed more than 75 seconds. The paddles cannot Load bound move. Detected lid Go to "Lid Lock sensor switch Test" open and the Troubleshooting lid locked Section switch locked. After five (5) m inutes of inactivity (user key presses) in Service Mode.8.6 pin 1 to p. Out of balance circuit 6 Trigger WARNING Diag. Replace motor (Abnormal control board. Description Code Continuous unbalanced 5 circuit. Clear the diagnostic code and recheck. Go to "Clear diagnostic codes" Disconnect and reconnect the washer power cord at power supply outlet. separate and redistribute the load. then press “start/pause”. the machine will exit the Service Mode ©2003 Maytag Appliances Company 26 16022808 Rev. or 2) press Off. Action to be taken Go to "Wet Clothes" Troubleshooting Section Go to "Motor Control Board Output Test" Detected lid lock switch open during cycle when not expected. The key is assumed to be stuck.Troubleshooting Procedures ! Diagnostic Codes Diag. Replace console if necessary. Continuity between Change of p.

and resume normal operations. 3. disconnect power to unit before servicing. Enter the Service Mode by pressing the Help and Back keys for three seconds. lbs. The control system is capable of detecting hot and cold water intake hose reversal and will change the fill temperature as necessary after the first cycle. 1. Display will show “no unbalance”. unless testing requires power. To avoid risk of electrical shock. ©2003 Maytag Appliances Company 16022808 Rev. Torque Specifications Pulley clutch Bolt 96 in. Hose Reversal Detection and Correction The washing machine has diagnostic features that determine if the hoses are reversed on the first complete cycle after power up. at the beginning of this document for more information. 1 #1 Mark NOTE: Moving the tube midway between mark #1 and mark #2 represents normal operation. Pressing the Start/Pause key while running a test will pause the individual test. The system reverts to factory defaults for the cold and hot water valves and cancels hose reversal detection if a diagnostic code 28 has been logged in a cycle. The control system stores and retains hot and cold water intake hose reversal information through a powerdown. Special wrench required. Pressing the Off key will completely exit Service Mode.Troubleshooting Procedures ! WARNING Spinner Support Shaft Nut 64-80 ft. Press System Check on the display Push tub to back right corner so sensor extends beyond the #2 mark molded on slider. A power loss during Service Mode will cancel this mode. cancel the cycle. The control board monitors water temperatures during the wash cycle. 2. 0 27 . Display will show “tub unbalance”. lbs. If a cycle is running. Clamp Ring 1520 ft. See “Wrong Water Temperature” in the trouble shooting tips. #2 Mark Pull tub to front left corner and push down so sensor collapses to before the #1 mark molded on slider. while remaining in Service Mode. 1 2 Tub Displacement Sensor Diagnostics CAUTION: Do not perform continuity check directly on Displacement Sensor due to the potential for damaging the microprocessor chip in the sensor. lbs. Display will show “tub unbalance”. personal injury or death. Tub Displacement Sensor 4.

replace the spinner support. To avoid risk of electrical shock. the oil will turn a dark color caused by the special compounds in some of the bushings. Replace Clutch Assembly when water or oil contaminates the roller clutches. Inspect the Spinner Support for damage around the Tub Seal area. The Transmission should be approx. The oil in the Transmission should be thick. Spinner Support. check the integrity of the O-Ring. 1/3 full of oil. Note: Oil in a new Transmission is clear. unless testing requires power. 3. 0 ©2003 Maytag Appliances Company . The Clutch Assembly should be inspected for signs of water or oil contamination. If the Transmission is nearly full or if the fluid is very thin and moves quickly. If the O-Ring is bad or there are signs of water or rust around the input shaft. check the following: 1. similar to a high viscosity motor oil. the Transmission has water in it. Component Check Drain Pump Pressure Switch Low Level Pressure Switch Med Level Pressure Switch High Level Wire Range Color 0 to 30 2 and 11 WH Ohms and RD/BK 4 and 13 BR and 0 to 20 RD/W Ohms (no H water in machine) 13 and 14 PU and 0 to 20 RD/W Ohms (no H water in machine) 1 and 9 GY/BK 0 to 20 Ohms (no and water in YL/BL machine) Pin Insertion Side Lower Harness Connector Pin #8 Pin #1 Pin #14 Pin #9 28 16022808 Rev. the oil should move slowly. Look for signs of water or rust on and around the Input Shaft. O-Ring. Replace the Transmission. 4. Replace the Spinner Support if it is damaged. Tip the Transmission slightly. If no water is inside the Transmission. 2. disconnect power to unit before servicing. tub seal and the outer tub. it is likely the water was leaking through the Tub Seal. Remove the Transmission.Troubleshooting Procedures ! WARNING Special Instructions Water Leak Around Pulley On Tub Bottom Water leaking around the pulley on the bottom of the tub. If there was no water in the Transmission or around the top of the Input Shaft. personal injury or death. Clean Clutch Assembly as needed. Component Diagnostics NOTE: Unplug lower harness connector under console and test from wire insertion side. Replace the Outer Tub and Tub Seal. Tub Seal and Outer Tub. During operation.

12 VDC 120 VAC Lid Lock Switch Lid Closed Switch User Interface This switch senses if the lid is locked This switch senses if the lid is closed Membrane switch key pad Digital Digital Digital Digital Digital Digital Tach signal Tach from Variable Speed Motor Control Pressure switch Low water level Medium water level High water level Input to Microprocessor and safety circuitry Input to Microprocessor and system relay coil Input to Microprocessor Input to Microprocessor and safety circuitry Input to Microprocessor Input to Microprocessor Input to Microprocessor and some relays Closed when lid is locked Closed when lid is closed Open when key is not pressed Closed when not satisfied Closed when not satisfied Closed when not satisfied Membrane Pad Continuity Checks Unplug ribbon connector from display board. Pin # 2 Button Home Favorites Back Off Start/Pause Help Stain Brain Cycle Library Pin Number 5&3 6&3 5&4 5&7 6&7 6&4 5&8 6&8 ©2003 Maytag Appliances Company 16022808 Rev. Voltage 0 . unless testing requires power.12 VDC 0 . disconnect power to unit before servicing.12 VDC 0 .3 VDC Input type Analog Input to Where Input to Microprocessor Input to some relays Input to some relays Comments Line Neutral Ground 120 VAC 120 VAC Chassis ground 0 . 0 29 . personal injury or death. Touch probe of meter to the appropriate pin numbers listed in the chart. Meter will show infinite unless the appropriate key is pressed.12 VDC 0 .3.12 VDC 0 .Troubleshooting Procedures ! Titan LED Washer Control Board Inputs Table Item Water Valve Thermistor Power Cord Description WARNING To avoid risk of electrical shock.12 VDC 0 .

Pull up on side lock tabs of Ribbon Connector. 4. 2. Lift ribbon out of connector. Disconnect power supply to unit. 3. Press the right side of the console and slightly rotate forward to disengage the two side hooks. disconnect power to unit before servicing. 30 16022808 Rev. 2. 0 ©2003 Maytag Appliances Company . Remove 3 T-15 Torx screws from back Console Cover. personal injury or death. 3. Separate Back Panel from Console. 4. Separate Back Panel from Console. Control Board Removal 1. Remove Console. 5. Disconnect power supply to unit. the back panel may need to be held away from the console.Disassembly Procedures ! Console Removal WARNING To avoid risk of electrical shock. 1. Slide the entire console to the right to remove.

Main Wiring Harness Separates at plug. 6. attaching Control Board to Console. 8. Disconnect the remaining harness connectors. Slide Control Board up and to the left to disengage tabs locking the right side in place. disconnect power to unit before servicing. allowing Console to be completely removed.Disassembly Procedures ! WARNING To avoid risk of electrical shock. 7. ©2003 Maytag Appliances Company 16022808 Rev. Remove two T –15 Torx screws. 0 31 . 9. personal injury or death.

Separate hinge from Outer Lid. The dart molded in the Inner Panel will disengage from the Outer Lid. disconnect power to unit before servicing. 2. Pull Dispenser out and down. Lid Disassembly/Removal 1. personal injury or death. to disengage tabs and release Inner Panel. Slide lid to side. Remove Outer Lid by releasing catch in back corner on either side. 4. 3. Remove Inner panel. 6. Disconnect power supply to unit. by pulling the bottom out on the left and right sides. Remove Detergent Dispenser by inserting a quarter to release catch. 32 16022808 Rev. Slide panel down. and remove.Disassembly Procedures ! WARNING To avoid risk of electrical shock. 5. 0 ©2003 Maytag Appliances Company .

and with a putty knife pry on long side of the triangle to release the cover from tabs underneath. Then rotate down and snap into place across the long side of the triangle while pushing up on the reservoir underneath. 0 33 . 3. Reinstall cover by placing onto tabs at point of triangle.Disassembly Procedures ! WARNING To avoid risk of electrical shock. Disconnect power supply to unit. Disconnect power supply to unit. Disconnect power supply to unit. Lift lid. Top cover is hinged at the rear. ©2003 Maytag Appliances Company 16022808 Rev. Top Cover Removal 1. Insert a plastic putty knife in line with the lid seam and push in to release catches on the left and right side. Push in direction of arrow while lifting and rotating cover up. 2. Splash Guard Removal 1. disconnect power to unit before servicing. Lift Top Cover. 3. 2. 2. Unsnap Splash Guard by starting in the lower right corner and working around perimeter until guard is free. personal injury or death. Bleach/Softener Dispenser Removal 1.

Pull Housing away from Top Cover. Depress Housing wall to release catch from Top Cover. disconnect power to unit before servicing. Repeat procedure for Lid Lock on right side. 4. 4. 5. 0 ©2003 Maytag Appliances Company . Access the magnet by lifting the lid and removing the Inner Lid. 5. personal injury or death. Remove 1/4” Hex screw attaching Lid Lock to Top Cover. Lid Lock/Reed Switch Removal 1. 2. Catch 6. Disconnect wiring harness to Lid Lock. 6. Lift Top Cover. The left Lid Lock is a combination lock and Reed Switch.Disassembly Procedures ! WARNING To avoid risk of electrical shock. 3. Remove Dispenser Housing by lifting Top Cover. Pull Housing Away Depress Depress 34 16022808 Rev. Disconnect power supply to unit.

8. Inlet Water Valve Removal 1. personal injury or death. 3. Remove water lines to the back of washer. 4. 0 35 . Lift Top Cover. 2. Remove wire harness from Water Valve.Disassembly Procedures ! WARNING To avoid risk of electrical shock. Pry up on the right side vapor seal flange while sliding the valve to the right to release it from the top cover. disconnect power to unit before servicing. 7. Slide Water Valve to the right to release from Top Cover. 5. Remove screw attaching Water Valve to Top Cover. ©2003 Maytag Appliances Company 16022808 Rev. Disconnect power supply to unit.

disconnect power to unit before servicing. Remove wire harness from left and right side of valve. 2. Remove screw attaching valve assembly to Top Cover. NOTE: When replacing Water Valve grease terminal according to instructions. Grease is provided with kit. 10. personal injury or death. 3. Remove wire harness from valve right and left solenoid. NOTE: Reattach hose clamp with screw head facing the water valve assembly. Remove hose clamp. Vapor Shield slides off Water Valve. Disconnect power supply to unit. 0 ©2003 Maytag Appliances Company . 6. 9. 5. 36 16022808 Rev. Detergent Dispenser Water Valve Removal 1.Disassembly Procedures ! WARNING To avoid risk of electrical shock. Lift Top Cover. 4. Remove screw attaching valve to housing.Remove hose clamp. 11.

Tumbler Removal 1. personal injury or death. 2. disconnect power to unit before servicing. Disconnect power supply to unit. 3. which could snag clothes. Remove Tumbler Cap with a flat blade screwdriver. or Tumbler Cap. Do not mar or create a burr on the Tumbler. . 0 37 .” LEFT RIGHT FRONT 4. ©2003 Maytag Appliances Company 16022808 Rev. Lift lid. Disconnect power supply to unit. 1.Disassembly Procedures ! Tub Cover Removal WARNING To avoid risk of electrical shock. BACK 5. Rotate inner tub until arrow formed in Stainless Steel points to the back of the machine. 2. remove the screw for the Inner Sleeve of the Tumbler with a Torx™ driver. 4. After removing the tumbler cap with a flat bladed screwdriver. Lift Top Cover. Press down on Tub Cover while lifting up on latches.

16022808 Rev. personal injury or death. Pull Tip NOTE: When sliding Tumbler past Balance Ring on spinner. Rotate the Tumbler by hand to align the timing marks at the bottom of the Tumbler revolution as shown. Insure the correct tumbler is used for the corresponding side of the spinner.Disassembly Procedures ! WARNING To avoid risk of electrical shock. orient the Tumbler upside down to reduce the risk of marring the Balance Ring. Identify the correct Tumbler by looking at the back for an “L” or “R” molded into the plastic. Reinstall Tumbler Assembly in reverse of disassembly by setting bottom edge in place first. Tumbler Side Designation Angle 38 IMPORTANT: The spinner also has “L” and “R” molded into the plastic under the tumbler. 0 ©2003 Maytag Appliances Company . IMPORTANT: Right and left Tumbler Assemblies are not the same. Tip Tumbler Assembly forward and pull up to remove. and rotating back into position. Tumbler Assembly may need to be rocked back and forth to free it from bearing surface. and should not be reversed. disconnect power to unit before servicing. Tumbler Side Designation During reassembly orient the Tumbler facing up. 7. 6. The Tumbler. when properly seated will “POP” into place. The Tumbler Assemblies also have timing marks that must be aligned for proper operation.

Left Timing Mark Right Timing Mark Tumbler Bearing Removal 1. Disconnect power supply to unit. Replace one of the Tumblers. NOTE: Teeth On Journal Lock Into The Tumbler To Prevent Rotation. Identify left and right Tumbler location by the “L” and “R” visible in the bottom of the Spinner when the Tumbler is removed. Remove Tumbler. Remove Torx™ screws 3 each side. 4. disconnect power to unit before servicing. BACK LEFT RIGHT ©2003 Maytag Appliances Company 16022808 Rev. BACK LEFT RIGHT Note: Arrow Direction for the Left and Right Timing Marks. personal injury or death. or the points of the triangle facing each other. 2. The point of the triangle on the right Tumbler must align between the 2 points of the left Tumbler along the base of the triangle. Lift lid. indicates two left or right side Tumblers. 3. Any other configuration such as the two flat sides aligned.Disassembly Procedures ! WARNING To avoid risk of electrical shock. 0 39 .

2. Seat the bolt to the Transmission Housing and then snug bolt down. edges may be sharp. Tighten Transmission mounting bolts in a cross pattern.Disassembly Procedures ! WARNING To avoid risk of electrical shock. When installing Transmission align arrow on Spin ner Support with arrow on Transmission Housing. Lift lid. LEFT RIGHT 6. Remove the Strut Assembly mounting screws. Disconnect power supply to unit. Transmission/O-Ring Seal Removal 1. 5. Lift Transmission Assembly from washer. Lift out Tumbler Bearing. 2. Disconnect power supply to unit. Remove left and right Tumbler. NOTE: Bolt pattern is designed to orient Transmission one way. When Replac ing Transmission O-Ring Seal. CAUTION: When working around stamped metal. disconnect power to unit before servicing. 8. 7. Lift Top Cover. personal injury or death. 3. 4. 0 ©2003 Maytag Appliances Company . Remove left and right Tumbler Bearing. 3. Remove 4 Transmission mounting bolts. NOTE: It is recommended the O-Ring Seal be replaced if the Transmission is removed. 5. BACK Rear Strut Removal 1. Apply a small amount of detergent for lubrication before install ing new O-Ring Seal. Strut Assembly Mounting Screws 40 Transmission O-Ring Seal 16022808 Rev. NOTE: A small amount of oil under the transmission is normal.

Front Panel Removal 1. Tub Displacement Sensor Removal 1. NOTE: Remove and replace one Strut Assembly at a time. Remove Front Panel. ©2003 Maytag Appliances Company 16022808 Rev. 0 41 . 4. 3. Lift Top Cover. Strain Relief Wire Clip 4. Lift Top Cover. Tip the Front Panel forward and lift upward. refer to the Trouble Shooting guide located inside the Console of washer. Disconnect power supply to unit. Disconnect power supply to unit. NOTE: When replacing strut grease according to instructions provided with kit. Lift suspended tub assembly and swing Strut through opening into tub mounting slot.Disassembly Procedures ! WARNING To avoid risk of electrical shock. personal injury or death. clearing the J clips through the bottom of the panel. 2. Note: For diagnostics. Note: Observe wire routing before removing Tub Sensor. Remove 2 screws on the back side of the Front Panel. 2. 3. Allow Tub to hang with one Rear Strut Assembly while making repairs. disconnect power to unit before servicing. Caution: Do not perform continuity check directly on Displacement Sensor due to the potential for damaging the microprocessor chip in the sensor. Wires must be routed through the wire clips and strain relief’s during reassembly.

0 ©2003 Maytag Appliances Company . Slide NOTE: When installing a new Tub DisplacementSensor.Disassembly Procedures ! WARNING To avoid risk of electrical shock. Release locking tab and slide sensor to release. Reroute wires through wire clips and strain relief’s. apply a small amount of grease provided with the new Tub Displacement Sensor to the terminal area. 42 16022808 Rev. disconnect power to unit before servicing. Slide the wire harness connector onto the sensor. personal injury or death. Strain Relief’s Press Tab to Release Slide 4.

Disassembly Procedures ! 1. 5. Raise washer off floor. 0 43 . WARNING To avoid risk of electrical shock. Remove 3/8" lock nut on bottom of strut while holding white collar nut. 2. Remove strut ball from tub socket. personal injury or death. 8. ©2003 Maytag Appliances Company 16022808 Rev. Remove Tub Displacement Sensor. 6. disconnect power to unit before servicing. 4. Remove Front Panel. 3. Front Strut Removal Disconnect power supply to unit. Lift Top Cover. Use a 4"x4" wood block or equivalent to support tub. 7.

making sure the nut below the base is tightened for the proper compression of the strut isolator. Turn Drain Pump counterclockwise approximately 45°. Lift Drain Pump away from washer base and remove. 9. disconnect power to unit before servicing. Lift Top Cover. washer. 44 16022808 Rev. 3. 0 ©2003 Maytag Appliances Company . 7. 2. Disconnect hose at tub drain. NOTE: When replacing the strut.Disassembly Procedures ! WARNING To avoid risk of electrical shock. and isolator from below and lift out strut. replace them one at a time. personal injury or death. This should be done prior to placing the strut rod into the socket on the tub. 5. 8. Remove Front Panel. Drain Pump/ Pressure Switch Removal 1. Disconnect outlet hose at pump. Remove nut. 6. 4. Disconnect power supply to unit. Disconnect wiring harness plugs.

Rotate Spinner until extension locks the tub in place. 7. Lift Transmission Assembly from washer. 9. BACK LEFT Lock Spinner Position with Short Extension. WARNING To avoid risk of electrical shock. 3.Disassembly Procedures ! Spinner Removal 1. Lock Spinner position with a short extension placed into empty hole in Spinner Support.Lift Spinner from washer. disconnect power to unit before servicing. 0 45 . 8. edges may be sharp. Remove 4 Transmission mounting bolts. 10. Remove left and right Tumbler Bearings. Outer Tub Removal 1. lbs. Lift Top Cover. personal injury or death. Remove Front Panel. Remove cabinet Corner Supports. Six Spinner Bolts Torque to 15-20 ft. 4. Disconnect power supply to unit. Remove Outer Tub Cover. Remove left and right Tumblers. ©2003 Maytag Appliances Company 5. 2. 6. 16022808 Rev. Remove 6 Spinner mounting bolts. 4. 2. 3. Lift Top Cover. # 15 Torx™ screws CAUTION: When working around stamped metal. Remove left and right Tumblers. 6. Remove Outer Tub Cover. Disconnect power supply to unit.

Disassembly Procedures

!

WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 18.Unhook Rear Struts From Outer Tub. Press the Rear Strut Rod near the connection point to the tub. 19.Roll Outer Tub over pivoting on the Front Struts for support.

7. Remove left and right Tumbler Bearings. 8. Remove 4 Transmission mounting bolts. 9. Lift Transmission Assembly from washer. 10.Lock Spinner position with Short extension. 11. Remove 6 Spinner mounting bolts. 12.Lift Spinner From Washer. 13.Remove Drain Pump Hose From Outer Tub. 14.Unplug Motor Harness from Motor. 15.Remove Motor Harness Strain Relief attached to Outer Tub.

Strain Relief And Screw

20.Lift Outer Tub from washer and set on side or top.

Drive Motor Removal
1. 2. 3. 4. 5. Disconnect power supply to unit. Lift Top Cover. Remove Front Panel. Unplug Motor Harness from Motor. Loosen Drive Motor tension bolt.

16.Unplug Heater Harness from Heater Assembly. Remove Heater Harness Strain Relief from Outer Tub (Heater Models Only). 17.Unhook Tub Displacement Sensor and tuck out of way. 46 16022808 Rev. 0

Loosen Bolt
©2003 Maytag Appliances Company

Disassembly Procedures

!
6. 7. 8. 9.

WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing.

Remove Drive Belt. Remove tension bolt. Lift Motor to clear pivot shaft from tub mount. Remove Motor.

Heater Assembly Removal (Heater Not included on all models. Non heater models see note.)
1. 2. 3. 4. 5. 6. Disconnect power supply to unit. Lift Top Cover. Remove Front Panel. Remove Heater Harness plugs. Remove Spark Gap plug. Release locking tab and twist Heater Assembly or Cap to remove. NOTE: Models without a factory installed heater are supplied with a removable cap in the heater location. Follow steps 1 thru 3 and 6 to remove the cap.

Drive Belt Removal
1. 2. 3. 4. 1. 2. 3. 4. 5. Disconnect power supply to unit. Lift Top Cover. Remove Front Panel. Roll Drive Belt off Pulley. (Do not loosen motor bolts). Disconnect power supply to unit. Lift Top Cover. Remove Front Panel. Loosen Drive Motor Tension Bolt. Remove Drive Belt.

Pulley/Clutch Removal

Motor Control Removal
1. 2. 3. 4. Pulley Bolt 6. Remove Pulley Bolt. 7. Remove Pulley. NOTE: When reinstalling, properly seat Pulley with a 1/16-1/8" gap between the Pulley face and shaft end. On reinstallation, tighten Pulley Bolt to 96 inch pounds.

Disconnect power supply to unit. Lift Top Cover. Remove Front Panel. Remove 5/16 screw securing Motor Control to Base Pan. 5. Remove wire harness from clips.
BACK

Locking Tab H e a t e r Model

LEFT

5/16 Screw
RIGHT

Release Wire Harness from Clips
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Disassembly Procedures

!

WARNING
BACK

To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing.

6. Slide Motor Control between Motor and Strut.

Spinner Support Removal
1. Disconnect power supply to unit. 2. Lift Top Cover. 3. Remove Front Panel. 4. Remove cabinet Corner Supports. 5. Remove Outer Tub Cover. 6. Remove left and right Tumblers. 7. Remove left and right Tumbler Bearings. 8. Remove 4 Transmission mounting bolts. 9. Lift Transmission Assembly from washer. 10.Lock Spinner position with Short extension. 11. Remove 6 Spinner mounting bolts. 12.Lift Spinner From Washer. 13.Remove Drain Pump Hose From Outer Tub. 14.Unplug Motor Harness from Motor. 15.Remove Motor Harness Strain Relief attached to Outer Tub. 16.Unplug Heater Harness from Heater Assembly. Remove Heater Harness Strain Relief from Outer Tub (Heater Models Only). 17.Unhook Tub Displacement Sensor and tuck out of way. 18.Unhook Rear Struts From Outer Tub. Press the Rear Strut Rod near the connection point to the tub. 19.Roll Outer Tub over pivoting on the Front Struts for support. 20.Lift Outer Tub from washer and set on side or top. 21.Loosen Drive Motor tension bolt. 22.Remove Drive Belt. 23.Remove Pulley Bolt and Pulley. 24.Remove the Spinner Nut. Special wrench is available from Maytag to aid in removal. Place the Spinner Support Removal Tool over nut and locked in place.

LEFT RIGHT

7. Release the locking tabs to remove cover.

BACK

LEFT RIGHT

BACK
8. Unplug connectors from board.
BACK

LEFT RIGHT

LEFT

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NOTE: When installing a new seal.Insert wrench handle in shaft with graphic facing up. 26.Disassembly Procedures ! WARNING To avoid risk of electrical shock. Insert the sleeve into the seal and press. make sure the sleeve from the previous seal has been removed and discarded. A new seal and sleeve should be inserted into the Outer Tub. remove the seal sleeve. BACK LEFT LEFT 27. If Spinner Support is reinstalled. disconnect power to unit before servicing. ©2003 Maytag Appliances Company 16022808 Rev.Lift out Spinner Support. BACK 25. 0 49 . personal injury or death. BACK LEFT NOTE: The sleeve from the seal can come out on the Spinner Support Shaft. Make sure the handle is fully seated on the shaft and turn clockwise.

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16022808 Rev. 0

©2003 Maytag Appliances Company

©2003 Maytag Appliances Company 16022808 Rev. 0 97 .

0 ©2003 Maytag Appliances Company .98 16022808 Rev.

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