Training and Development Programmes

Yale Consultancy Sdn Bhd
Your Advanced Leading Executive
About YALE
YALE Consultancy Sdn Bhd is an international professional service firm in Malaysia. The organisation is a dynamic practice providing professional services in research and development, training, corporate and management consultancy and couching to its clients. Our objective is to provide a high standard of professional practice in every field for every one of our clients.

Negotiation - Win Over Your Competitors

Course Synopsis This course is specially designed for a CEO, entrepreneur, business consultant, human resource managers, marketing managers, customer service managers and front line staffs. Every day, all over the world, people find themselves in similar situations. They want to accomplish a particular task, clarify a relationship, or simply find resources to achieve more than they might by making a deal with someone else. They need to negotiate to get from their starting point to their objective. This course is designed to help individuals or businessman to plan, communicate and conduct negotiation effectively.

Contact Us
Dr George Leow  012 326 6874 YALE CONSULTANCY SDN. BHD. (805615-X)  79-3, Amber Business Plaza, Jalan Jelawat 1 Cheras Batu 3½, 56000 Kuala Lumpur  016 977 4993  03 90801932  

Objectives • • • Prepare effectively to negotiate more wisely Use creativity to reach better agreements Focus on interests for better results

Programme Outline The lecturer concerned may start the class with a lecture of the topic. This will be followed by the class practical and case studies of the specific issues. Days Assignments The problem Don’t bargain over positions Day 2 The method Separate the people from the problem Focus on interests, not positions

• • • Understand the negotiation paradigms, philosophical underpinnings and specific tools and techniques. Conduct negotiation skills effectively. Use creativity on handling difficult people during negotiation

Day 1

Who Should Attend CEO, Entrepreneur, Business Consultant, Human Resource Managers, Marketing Managers, Customer service managers, front line staffs and anyone who has interest towards tactics of negotiation.

Invent options for mutual gain Insist on objective criteria Day 3 What if they are more powerful: Develop Your Best alternative to a negotiated agreement (BATNA) What if they won’t negotiation Jujitsu) play? (Use

Course Method This course is highly interactive, inspiring and packed with fun. It consists of a lively mix of group work, discussions on case studies, and practical examples. Method of payment Price: RM 1 850/pax Bank made payable to (please attach a copy of payment slip) Payee Name: Yale Consultancy Sdn Bhd

What if they use dirty tricks? (Taming the hard bargainers)

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