The document provides instructions for various customer service processes in SAP ECC 6.0 including AMC contract creation, maintenance, billing, and preventative maintenance planning. Key steps include creating an AMC contract by entering contract details, functional locations, and billing plans. Maintenance tasks are handled by creating service notifications, converting to service orders, fulfilling orders, confirming work, and billing the customer. Preventative maintenance is planned using maintenance task lists, packages, and inspection characteristics assigned to operations.
The document provides instructions for various customer service processes in SAP ECC 6.0 including AMC contract creation, maintenance, billing, and preventative maintenance planning. Key ste…