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CS User Manual

CS User Manual

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Published by Khushal Juneja

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Published by: Khushal Juneja on Aug 03, 2011
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10/27/2014

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CUSTOMER SERVICE MODULE

SAP ECC 6.0 USER MANUAL

SAP CS Module Processes

AMC Contract creation
Transaction Code – VA41 User Input – Contract Type Sales Org Distribution Channel Division Sales Office Sales Group ZWV1 or ZWV2 or ZWV3 or ZWV5 VSO2 SR SV CHEN S02

Press Enter

Page 2 of 53

SAP CS Module Processes

User Input – Sold to Party Ship to Party PO No PO Date Material Target Quantity

Page 3 of 53

SAP CS Module Processes

Select the Material Line Item. Then go to Extras – Technical Objects

Provide all the functional locations that are included in this contract.

Page 4 of 53

SAP CS Module Processes

Return Back

Page 5 of 53

Go to the Conditions Tab Page 6 of 53 .300017).SAP CS Module Processes Double Click on the Material Code (in this example . The following screen opens up.

Page 7 of 53 .SAP CS Module Processes Go to the Billing Plan tab.

Remove the line item billing block.SAP CS Module Processes Click on the Create Dates button. Note the Billing date. Page 8 of 53 .

Page 9 of 53 .SAP CS Module Processes Go back.

SAP CS Module Processes Save and Note the Document Number. Page 10 of 53 .

Page 11 of 53 .SAP CS Module Processes AMC Contract Billing Transaction Code – VF04 User Input – Billing Date from Billing Type Select from the Contract – Billing date FV Order-related Click on Display Billing List.

Page 12 of 53 .SAP CS Module Processes Select the line that corresponds to your contract document number.

SAP CS Module Processes Click on Individual Billing. Save. Page 13 of 53 .

Page 14 of 53 .SAP CS Module Processes Go back.

For AMC Customer.SAP CS Module Processes Trouble Shooting Maintenance Prerequisites 1. In all other cases. Create Service Notification Screen opens up. the start and end dates of warranty duration should have been maintained in the Functional Location master data. Page 15 of 53 . 2. Transaction Code – IW51 User Input – Notification Type Z1 Press enter. the WEG would be treated as belonging to a Non-AMC customer. For warranty customer. 3. the AMC contract should have already been created previously for the WEG for which the maintenance call is raised.

The AMC contract number can be seen against the field Sales Doc. if it exists.SAP CS Module Processes User Input – Notification Description Functional Location Priority Reported by The AMC contract is automatically assigned by the system. Page 16 of 53 . The sold to party details are read from the functional location master data.

i. if any The system displays the warranty information. Page 17 of 53 .SAP CS Module Processes Click on the Additional data 1 tab User Input – Long text Initial comments or information. – the warranty start and end dates.e.

Page 18 of 53 . To create the service order directly from within the service notification. if any The system also displays the Malfunction start date and time. breakdown tab User Input – Breakdown Indicator In case of WEG breakdown.Order button.SAP CS Module Processes Click on the Malfunction. click on the Serv.

SAP CS Module Processes Click OK. You can now see the service order. Page 19 of 53 .

User input – Component Requirement Quantity Item Category (IC) Storage Location (SLoc) Plant (Plnt) Material Code of the Spare(s) Nos required Stock / Non Stock Page 20 of 53 .SAP CS Module Processes Click on the Operations tab. User input – Operation short text Work Unit Verify and change if needed Number of hours of work .estimated HR Click on the Components tab.

SAP CS Module Processes To release the service order. Note the number of the service notification (1000000063) and the service order (4000857). click on the green flag button. Page 21 of 53 . Save the service order.

SAP CS Module Processes Incase of Some External Service – Page 22 of 53 .

SAP CS Module Processes Page 23 of 53 .

SAP CS Module Processes Page 24 of 53 .

SAP CS Module Processes Page 25 of 53 .

SAP CS Module Processes Page 26 of 53 .

SAP CS Module Processes Page 27 of 53 .

SAP CS Module Processes GOTO ME21N Page 28 of 53 .

SAP CS Module Processes Page 29 of 53 .

SAP CS Module Processes Page 30 of 53 .

SAP CS Module Processes Page 31 of 53 .

SAP CS Module Processes MIGO Page 32 of 53 .

SAP CS Module Processes Item OK Check Entries Page 33 of 53 .

SAP CS Module Processes Post Document Page 34 of 53 .

SAP CS Module Processes Page 35 of 53 .

User Input – Order Your Order Number Page 36 of 53 .SAP CS Module Processes Goods Issue to the Service Order Transaction Code – MB11 Click on To Order.

SAP CS Module Processes Save to post the goods movement. Page 37 of 53 .

SAP CS Module Processes Confirming the Service Order Transaction Code – IW41 User Input – Order Your Order Number User Input – Actual Work Number of Hours Page 38 of 53 .

SAP CS Module Processes Save and post the confirmation. Page 39 of 53 .

Page 40 of 53 .SAP CS Module Processes Billing the Service Order to the customer Transaction Code – DP90 User Input – Order Your Order Number Press Billing request button.

Page 41 of 53 .SAP CS Module Processes Remove the Billing block.

SAP CS Module Processes Save the document. Page 42 of 53 .

SAP CS Module Processes Creating the billing document Transaction Code – VF01 Press Enter. Page 43 of 53 .

SAP CS Module Processes Save the document (Document 90000182 has been saved). Page 44 of 53 .

SAP CS Module Processes Preventive maintenance planning General Maintenance Task Lists Transaction Code – IA05 User Input – Group Page 45 of 53 .

SAP CS Module Processes User Input – Group Counter Description Page 46 of 53 .

SAP CS Module Processes Click on MntPack button Page 47 of 53 .

Page 48 of 53 . In our case.SAP CS Module Processes Assign the relevant maintenance package to each operation. it will be 180 days cycle – so 180 days package.

select the corresponding operation and click on Insp.Char button.SAP CS Module Processes For entering operation wise inspection characteristics. Page 49 of 53 .

Page 50 of 53 .SAP CS Module Processes Assign the various inspection characteristics to the corresponding operations.

SAP CS Module Processes Maintenance Strategies Transaction Code – IP11 Page 51 of 53 .

SAP CS Module Processes Page 52 of 53 .

Deadline Monitoring Page 53 of 53 .SAP CS Module Processes Scheduling for Maintenance Plans IP10 – Schedule IP30 .

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