A STUDY ON EMPLOYEES WELFARE MEASURES WITH REFERENCE TO INTEGRAL COACH FACTORY, CHENNAI.

ACKNOWLEDGEMENT
First and foremost, I thank almighty for keeping me hale and healthy for successful completion of the project.

I express my respectful and sincere thanks to our honorable Chairman Thiru R.S Munirathnam who provided a wonderful atmosphere which enable me to do not only this project work but also the academic activities.

I express my deepest gratitude to Our Principal Dr.M.R.Jayatheertha Rao had given this opportunity to do this project.

I profoundly thank our Head of the Department Dr.Prema Sankaran M.B.A., Ph.D for providing a great opportunity to do this project.

I sincerely thank to my guide, Ms.Muzhumathi, M.B.A, M.Phil, Lecturer, for her kind words and continuous encouragement which has inspired me in completion of this project.

I would like to thank Mr.D.Anandhan Chief OS,Integral Coach Factory ,Chennai, for giving me the opportunity to execute the project successfully with his guidance in their esteemed organization.

I am also taking the pleasure to express my sincere thanks to all other staff members of The Department of Management Studies, R.M.K.Engineering College for their kind cooperation. Last but not least, I would like to convey my sincere gratitude to my parents and friends, who have always been a source of inspiration towards the completion of this project.

ABSTRACT

The present study was under taken with such a task in mind and it aims at unearthing the strengths and weakness of the welfare measures in integral coach factory chennai that is prevalent in the organization that sponsored this project work. Since organizations exist to achieve goals. The degree of success that individual employees have in reaching their individuals goals is important in determining organizational effectiveness. The assessment of how successful employees have been at meeting their individual goals, therefore, becomes a critical part of Human Resource Management. This leads us to the topic of Employees Welfare measures. This project aims at knowing ³Welfare System´. In this project the work atmosphere and the welfare measures provided by the organization has studied. It also aims at finding out the employee¶s relationship with the management. This survey is done within the organization. The sample size is 110. The data was collected by administering questionnaire and by adopting direct personal contact method. The persons met are all employees of the concern. Collections of data were analyzed and tabulated in a sequential manner and the interpretations are given along with the tabulation. The conclusion and suggestions are also given in this report for the improvement of this system in the organization.

LIST OF CONTENTS CHAPTER NO ABSTRACT LIST OF TABLES LIST OF CHARTS I INTRODUCTION 1.1 Introduction to the Study 1.1.1 Need of the Study 1.1.2 Importance of the Study 1.1.3 Scope of the Study 1.1.4 Objectives of the Study 1.1.5 Research Methodology 1.1.5.1 Research Design 1.1.5.2 Sample Design 1.1.5.3 Data Collection Method 1.1.5.4 Tools and Techniques 1.1.6 Limitations of the Study TITLE PAGE NO iii xvi xviii

1.2 Review of Literature 1.2.1 Industry profile

1.2.2 Company Profile II ANALYSISANDINTERPRETATION 2.1 Percentage Analysis 2.2 Statistical Analysis III SUMMARY AND CONCLUSION 3.1 Findings of the Study 3.2 Suggestions 3.3 Conclusions BIBLIOGRAPHY APPENDICES

LIST OF TABLES Table No 2.1. PERCENTAGE ANALYSIS 2.1.1 AGE GROUP OF THE RESPONDENTS TITLE Page No

2.1.2 2.1.3

GENDER OF THE RESPONDENTS EDUCATIONAL QUALIFICATION OF THE RESPONDENTS

2.1.4

YEARS OF SREVICE OF THE RESPONDENTS

2.1.5

MONTHLY INCOME OF THE RESPONDENTS

2.1.6

AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE ORGANISATION RATING OF FACILITY BENEFITS SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES PROVIDED OVERALL SATISFACTION TOWARCS MEDICAL FACILITIES PROVIDE

2.1.7 2.1.8

2.1.9

2.1.10 2.1.11

SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES

2.1.12 2.1.13

SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES OVERALL SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES

2.1.14 2.1.15 2.1.16 2.1.17 2.1.18 2.1.19 2.1.20 2.1.21 2.1.22

PERSONS AVAILING HOUSING LOANS SATISFACTION TOWARDS HOUSING FACILITY: RECREATION FACILITY THAT VALUES MOST RATING FOR INTRAMURAL FACILITIES BENEFITS OF EMPLOYEE WELFARE WELFARE PROVIDES MOTIVATION FREQUENCY OF GETTING FEEDBACK MODE OF DETERMINING WELFARE REQUIREMENTS SATISFACTION OF OVERALL WELFARE MEASURES

2.2.STATISTICAL ANALYSIS 2.2.1 2.2.1.1 WEIGHTED AVERAGE SATISFACTION LEVEL TOWARDS VARIOUS MEDICAL FACILITIES SATISFACTION LEVEL TOWARDS VARIOUS EDUCATIONAL FACILITIES ONE WAY ANOVA RATING OF FACILITY BENEFITS BENEFITS OF EMPLOYEE WELFARE

2.2.1.2

2.2.2 2.2.2.1 2.2.2.2

LIST OF CHARTS Table No 2.1. PERCENTAGE ANALYSIS 2.1.1 2.1.2 AGE GROUP OF THE RESPONDENTS GENDER OF THE RESPONDENTS TITLE Page No

2.1.3 2.1.4 2.1.5

EDUCATIONAL QUALIFICATION OF THE RESPONDENTS YEARS OF SREVICE OF THE RESPONDENTS MONTHLY INCOME OF THE RESPONDENTS

2.1.6

AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE ORGANISATION RATING OF FACILITY BENEFITS SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES PROVIDED OVERALL SATISFACTION TOWARCS MEDICAL FACILITIES PROVIDE

2.1.7 2.1.8

2.1.9

2.1.10 2.1.11

SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES

2.1.12 2.1.13

SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES OVERALL SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES PERSONS AVAILING HOUSING LOANS SATISFACTION TOWARDS HOUSING FACILITY: RECREATION FACILITY THAT VALUES MOST RATING FOR INTRAMURAL FACILITIES BENEFITS OF EMPLOYEE WELFARE WELFARE PROVIDES MOTIVATION FREQUENCY OF GETTING FEEDBACK MODE OF DETERMINING WELFARE REQUIREMENTS SATISFACTION OF OVERALL WELFARE MEASURES

2.1.14 2.1.15 2.1.16 2.1.17 2.1.18 2.1.19 2.1.20 2.1.21 2.1.22

CHAPTER I

INTRODUCTION

1.1 INTRODUCTION

³Welfare is comfortable living and working conditions´. Employee welfare means the efforts to make life worth living for workman. ³Welfare is comfortable living and working conditions´. People are the most important asset of an organization, and the accounting profession has to assess and record the value and cost of people of an organization. Once this is accepted, the need for measuring the value for recording it in the books of accounts arises. The value of human assets can be increased substantially by making investment in their training and welfare activities in the same way as the value of repairs/ overhauling, etc.

While the cost on training, development, etc., can be recorded separately and to be within the eventual, the expenditure on welfare activities can be added to the µinvestment¶ and the returns judged. Unlike other assets which have depreciation value as year¶s passes by, value of human assets appreciates with passing years. The value can depreciate by aging process which is generally hastened up by worries, unhealthy conditions, etc. once this process is slowed down, or at least if the employee is made to feel µyoung in spirits¶ the value of this asset appreciates considerably. Any investment constitutes the assets of a company and therefore, any investment for welfare of labor would constitute an extra investment in an asset. Industrial progress depends on a satisfied labor force and the importance of labor welfare measures was stressed as early as1931, when the Royal Commission on labor stated µthe benefits which go under this nomenclature, are of great importance to the worker and which he is unable to secure by himself. The schemes of labor welfare may be regarded as a ³wise investment´ which should and usually does bring a profitable return in the form of greater efficiency.

The basic features of labor welfare measures are as follows: 1. Labor welfare includes various facilities, services and amenities provided to workers for improving their health, efficiency, economic betterment and social status. 2. Welfare measures are in addition to regular wages and other economic benefits available to workers due to legal provisions and collective bargaining 3. Labor welfare schemes are flexible and ever-changing. New welfare measures are added to the existing ones from time to time. 4. Welfare measures may be introduced by the employers, government, employees or by any social or charitable agency. 5. The purpose of labor welfare is to bring about the development of the whole personality of the workers to make a better workforce. The very logic behind providing welfare schemes is to create efficient, healthy, loyal and satisfied labor force for the organization. The purpose of providing such facilities is to make their work life better and also to raise their standard of living. The important benefits of welfare measures can be summarized as follows:
y

They provide better physical and mental health to workers and thus promote a healthy work environment

y

Facilities like housing schemes, medical benefits, and education and recreation facilities for workers¶ families help in raising their standards of living. This makes workers to pay more attention towards work and thus increases their productivity.

y

Employers get stable labor force by providing welfare facilities. Workers take active interest in their jobs and work with a feeling of involvement and participation.

y

Employee welfare measures increase the productivity of organization and promote healthy industrial relations thereby maintaining industrial peace.

y

The social evils prevalent among the labors such as substance abuse, etc are reduced to a greater extent by the welfare policies.

The concept of µlabor welfare¶ is flexible and elastic and differs widely with times, regions, industry, country, social values and customs, degree of industrialization, the general socioeconomic development of the people and the political ideologies prevailing at particular moments. It is also according to the age group, socio-cultural background, marital status, economic status and educational level of the workers in various industries.

1.1.1 NEED OF THE STUDY € To know about the Constitutional provisions in Integral Coach factory . € To find whether Labor welfare helps in providing good industrial relations . € To know about the employees satisfaction towards welfare measures. € To find out the facilities entitled by Integral Coach Factory

1.1.2 IMPORTANCE OF THE STUDY  It helps in improving recruitment.  Employers get stable labor force by providing welfare facilities. Workers take active interest in their jobs and work with a feeling of involvement and participation.  It improves moral & loyalty of workers.  It reduces labor turnover & absenteeism.  It helps in increasing productivity & efficiency by improving physical & mental health.  It helps in improving industrial relation & industrial peace.

1.1.3 SCOPE OF THE STUDY 

The present study has been undertaken to study find out effectiveness of employee welfare measures in Integral Coach Factory. 

To find out the practical difficulties involved in welfare measures that can be evaluated through this study.  The study can be used to bring out the solution for the problem faced by the employees availing the welfare measures.  Through the study, company would be able to know the satisfaction level of employee on welfare measures.

1.1.4 OBJECTIVES OF THE STUDY

PRIMARY OBJECTIVE: To study the employees welfare measures in Integral Coach Factory(ICF).

SECONDARY OBJECTIVES:    To identify the various welfare measures provided to the employees. To know their satisfaction towards the welfare measures To understand how welfare measures improve the motivation of the Employees.  To find out employees preference regarding welfare measures which they like to have in future.

1.1.5 RESEARCH METHODOLOGY

Definition of Research ³The manipulation of things, concepts or symbols for the purpose of generalizing to extend, correct or verity knowledge, whether that knowledge aids in construction of theory or in the practice of an art.´ D.Slesinger and M.Stephenson

1.1.5.1 RESEARCH DESIGN: A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure. Regarding this project, descriptive research design concern with describing the perception of each individuals or narrating facts on welfare measures and diagnostic design helps in determine the frequency with which something occurs or it¶s associated with something else. These two research design help in understand the characteristic in a given situation. Think systematically about aspects in given situation, offers idea for probe and research help to make certain simple decision. DESCRIPTIVE RESEARCH In this research it deals with descriptive research type. It includes surveys and fact-finding enquiries of different kinds. The major purpose of descriptive research is description of the state of affairs as it exists at present.

1.1.5.2

SAMPLE DESIGN A sample design is a definite plan determined before any data are actually collected

for obtaining a sample from a given population. Sampling is used to collect data from limited numbers whereas census is used for large numbers. For the research, sampling method was used.

There are different types of sample design based on two factor namely the representation basis and the element selection technique .There are two main categories under which various sampling method can be put. There are 1. Probability sampling 2. Non probability sampling In this particular research the A study is on probability sampling. And in the simple random sample is used. PROBABILITY SAMPLING: Probability sampling is based on the concept of random selection; the sample may be either unrestricted or restricted. When each sample elements is drawn individually from the population at large, then the sample so drawn is known as µunrestricted sample¶, Where as all other forms of sampling are covered under the term µrestricted sample¶. The most frequently used probability samples are: y y y y Simple random sample Systematic sample Stratified sample (proportionate & disproportionate) Cluster sample

NON- PROBABILITY SAMPLING: Non-probability sampling is that sampling procedure which does not afford any basis for estimating the probability that each item in the population has of being included in the sample. y y y y Judgment sampling Convenient sampling Quota sampling. Snowball sampling

SAMPLING METHOD In this research systematic sampling method is used to collect the primary data by using questionnaire.

SYSTEMATIC SAMPLING A Systematic sample is selected at random sampling. When a complete list of the population is available, this method is used. If a sample of 10 students is to be selected from 100 students, under this method kth item is picked up from the sample frame and k is the sample interval. POPULATION SIZE The over all population size is 500 . SAMPLE SIZE: The total sample size of 110 has been taken for this study. Both male and female employees have been interviewed. 1.1.5.3 DATA COLLECTION METHOD Primary Source of Data Primary data is known as the data collected fro the first time through field survey. Such data are collected with specific set of objectives to assess the current status of any variable studied. RESEARCH INSTRUMENT: In this project, the data were collected through structured questionnaire. QUESTIONNAIRE A questionnaire is a schedule consisting of a number of coherent and formulated series of question related to the various aspects of the under study. In this method a pre ± printed list of question arranged in sequence is used to elicit response from the important. Types of questions The following are the types of questions, which are used in research. They are: a) Open ended question b) Close ended question

a) Open ended questionnaire: An open-ended question gives the respondents complete freedom to decide the form length and detail of the form.

b) Close ended questionnaire: The close-ended question is of two types they are as follows: i) Dichotomous question This type has only tow answers in the form of ³YES´ or ³NO´, ³TRUE´ or ³FALSE´ etc«

ii) Multiple ± choice question. In this case the respondents are offered two or mores choices and the respondent have to indicate which is applicable in the following cases.

1.1.5.4 STATISTICAL TOOLS APPLIED y y y Percentage Analysis Weighted Average One-way ANOVA

PERCENTAGE ANALYSIS: Percentage refers to a special kind of ratio. Percentage analysis test is done to find out the percentage of the response of the respondents. In these tool various percentage are presented by the way of Bar-diagram, Pie charts in order to have better understanding of the analysis.

FORMULA: Number of respondents Percentage = ------------------------------------------------ × 100 Total number of respondent

WEIGHTED AVERAGE: Mean in which each item being averaged is multiplied by a number (weight) based on the item's relative importance. The result is summed and the total is divided by the sum of the weights. Weighted averages are used extensively in descriptive statistical analysis such as index numbers. Also called weighted mean. FORMULA: WEIGHTED AVERAGE = WXi / Wi

WXi = The sum of weights (let x1, x2, x3« xn) Xi = occur with weights (w1, w2, w3«wn)

ONE-WAY ANOVA: Under the one-way ANOVA, we consider only one factor and then observe that the reason for said factor to be important is that several possible types of samples can occur within that factor . Analysis of varience table for one-way ANOVA SOURCES OF VARIATION SUM OF SQUARES DEGREES OF FREEDOM MEAN SQUARE F-RATIO

BETWEEN SAMPLES

n1 (X1-X)2 +«+ nk(Xk-X)2

(k-1)

SS BETWEEN (k-1)

MS BETWEEN MS WITHIN

WITHIN SAMPLES TOTAL

™(Xij-X)2+«.+ ™(Xki-Xk)2 ™(Xij-X)2

(n-k)

SS WITHIN (n-k)

(n-1) i=1,2,« j=1,2.. This ratio is used to judge whether the difference among several means is significant or is just a matter of sampling fluctuations.

1.1.6 LIMITATIONS OF STUDY 

Time is the important limitation. Due to time constraints only limited population is taken for the study.  Findings based on this study cannot be used in other organizations.  There are chances of misrepresentation responses.  The biased view of the respondent is another cause of the limitation

1.2 REVIEW OF LITERATURE:

P.L. Rao, in his ³Labour Legislation in the Making´, opines that professional bodies like National Institute of Personnel Management should constitute a standing committee to monitor the proceedings in the Parliament regarding the labour welfare measures.

³Cooperative Unionism and Employee Welfare´ by Michael R. White , (University of Westminster - Policy Studies Institute) , Industrial Relations Journal, Vol. 36, No. 5, pp. 348366, September 2005.

Using British national survey data, this article assesses the impact of unions on management practices to reduce labour costs, implement high-performance work systems, and make employee welfare provisions. Relative to non-union workplaces, those with unions are found to have practices which are consistent with 'mutual gains' outcomes. ³Staff development and employee welfare practices and their effect on productivity´ Ghana Library Journal Vol. 19 (1) 2007 pp. 83-96 Staff development and employee welfare are valuable assets in an organization since an organization's primary aims are productivity and profitability. Every organization primarily needs committed and dedicated staff that will help the organization to meet its tactical and strategic objectives.

The study examines whether staff development policies exist in three special libraries in Ghana, and whether training programmes are being offered to increase staff competence, efficiencies and performance. It was also aimed at assessing staff welfare practices and how these affect productivity and performance.

In conducting the survey, two sets of questionnaires were drawn up. One set was administered to management and the other set went to Library staff. The survey revealed that all the

organizations under study have staff development policies and training programmes for staff to enhance their capabilities and efficiency. Again, the survey revealed that staff welfare is catered for since several motivational avenues and incentive packages are available to boost their morale.

1.2.1 INDUSTRY PROFILE The railways were introduced in the country in the 1853by the British almost immediately after it appeared in England. From a modest beginning of 53 kms between Mumbai and Thane, the railways have made a long journey and emerged as the principal mode of transport in the country. After Independence, the railways of the country were totally integrated and brought under the unified management of the Railway Board. Today, the Indian Railways (IR) has a network spread over 63,000 route kms. And 7000 stations throughout the length and breadth of the country. It carries 12 million passengers and more than 1.2 million tons of freight daily, accounting roughly for 40 per cent of the freight and 2 percent of the passenger traffic in the country. INDIAN RAILWAYS: Indian railways are the second largest railway network in the world, bringing people and places together. Indian Railway plays a pivotal role in the growth of our country¶s economy. For functional efficiency the Indian Railways is divided in to 16 zonal railways comprising 67 divisions and 6 production units with Railway Board on top of the overall management hierarchy. Indian Railways, with 62,000 kilometer of route are the world¶s second largest railway system under a single management in the four decades. Since independence Indian railways has played a vital role in the socio-economic development of the country as well as preserving its unity and integrity, by linking together the diver¶s regions through its vast growth and also contributing to the countries defense preparation.

Our railway system continues to be the main lifeline of the country carrying the bulk of long distance passengers and goods traffic with an ascent on the volume of the traffic moved rather than the attainment of the high speeds.

INDIAN RAILWAYS SETUP AT A GLANCE: Indian Railways are the larger national under taking of Government of India Transportation of men and material on an extensive scale is their business. Their capitals assets are approximately Rs.6000 crore. Railways set the face for industrial development, which depends on transportation. They also help to balance the economy of the country and promote economic growth. In view of the above importance, a separate railways Ministry has been formed at the central level. The railways board assists the Railway Ministry. The integral coach factory at Perambur (Tamilnadu) and the newly set up Rail Coach Factory at Kapurthala in Punjab significantly contributed to the redesigning of second class and sleeper coaches for better passenger comfort. These two coach factories also helped the Indian Railway introduce AC2 tier/AC3 tiers and AC Chair LIST OF PRODUCTION UNIT: The Indian Railways was formed from various production units that are deployed in different states of our country. They are described below: CLW;Diesel Locomotive works (CLW) at Chittaranjan in West Bengal manufactures various Electric locomotives. DLW:Diesel locomotive works (DLW) at Varanasi in Uttar Pradesh manufacturers Diesel locomotives.

ICF:Integral Coach Factory (ICF) at Chennai in Tamil Nadu manufactures the different passenger coaches.

1.2.2 COMPANY PROFILE Integral coach factory is a famous manufacturing unit of rail coaches. The integral coach often called as ICF was first inaugurated by the former Prime minister of India Pandit Jawaharlal Nehru in the year 1955. The factory is located at Perambur in Chennai. At the initial stages this coach factory manufactured seven third class railway shells and now it has grown into a unit with a capacity to roll out more than thousands of fully furnished coaches. ICF is ISO-9000 and ISO14000 certified company. There are around 13000 employees in ICF. It is organized into 8 functional departments, spanning across two divisions ± the Shell and the Furnishing divisions. The departments are: General Administration, Accounts, Electrical, Civil Engineering, Mechanical, Medical, Personnel, Security and Stores. Initial the production was planned to assemble 200 no¶s of coaches wing to assemble received from the collaborators in knockdown condition and later this was followed by regular manufacture of coach¶s right from the detailed components. As it was felt the coaches turned out of ICF could be furnished most economically instead being sent to various railways to be furnished in their workshop. Railway ministry took a decision to build a furnished annexed to the integral coach factory, so that every coach built in this factory could turn out fully furnished. The ICF, which spread over areas of 193.47 hectares of land. For administration purpose ICF has been divided into two divisions. y Shell Division

y

Furnishing Division

SHELL DIVISION The coach manufacturing starts from shell division, where the body shell and bogie assemblies are done. A body shell assembly is of all welded integrated design, and it consists of under frame side wall, roof and end wall assemblies. A shell made of one body shell fitted on two bogies. A sheet metal shop produces all sheet metal items required for the manufacture of under frame, side wall, end wall and roof. y A main assembly shop assembles the under frame, side wall, end wall and roof to form a tube like shell. y Final assembly, painting of the shell and fitment of air brake arrangement are done in the final assembly shop. y Bogies are manufactured by assembling bogie bolster, wheel sets, axle box and spring together. The body shells fitted on the bogies is dispatched to furnishing division for furnishing work. FURNISHING DIVISION When the factory was initially planned, it was decided that coach shells produced would be furnished in railway workshops. With the increasing tempo of activities under the second five year plan and consequent increase in work load in the railway workshops, Railway Board decided in 1956 to setup a furnishing annexed to ICF so that the factory could deliver complete coaches ready for service instead of steels shells only. Preliminary examination work for setting up the Rs.3.69 crores furnishing unit was taken in hand on 17.02.1956 and the first furnished coach was flagged off by shri.K.Awarup, CAO(R) on 16.01.1962, formally declared the division open. The furnishing of coach is done in ten stages, via., flooring, wiring, paneling on side wall,

window fixing, partition paneling, plumbing, floor molding, lights and fans and seats, berth and racks fixing and buffer height adjustment. To meet the increased demand of the Zonal Railways, production was gradually stepped up in ICF. In stepping up of the production, the production plan was recast for diversity production. This factory is now geared to produce a number of varieties of Broad Gauge, Meter Gauge and Electrical multiple unit stocks, including cars and air conditioned coaches, Double Decker coaches as well as track recording cars. This factory has already produced coaches of sixty different designs. WELFARE MEASURES  Medical facility  Quarters  Canteen facilities  Kalyana Mandapams  Holidays Home  Staff Benefit Fund  Book Bank  Schooling Facilities  Pass entitlements  Other facilities Environment policy: Integral Coach Factory, Perambur, Chennai-38 a premier railway coach builder of the country fully believes in prevention of pollution and reaffirms its commitment to minimize the adverse impact of its processes on environment. ICF shall Endeavour to: 1. Control pollution by monitoring and continually improving its processes and activities.

2. Conserve resources such as energy, water and raw material and strive reduce their consumption. 3. Minimize resource wastage by improving its processes and recycle such resources wherever feasible economically. 4. Comply with relevant environmental legislations, regulations and other requirements. 5. Set time bound goals and objectives and provide adequate resources to achieve the same. Mission: Innovations, improvements and developments have been the way of life at ICF. Quality Policy: 1. To achieve and maintain excellence in quality, reliability and safety of our products. 2. To consistently meet or exceed customer¶s expectation. 3. To strive for continual improvement in all areas to achieve leadership in the markets we serve. The Future: ICF is completing its 55 years of service to the Nation. It has been planned to celebrate its Golden Jubilee in a befitting manner, from a modest beginning of over 1100 coaches per year and that to in more than 170 varieties. ICF can perhaps be compared with the best of coach production facilities and still remains a pioneer in introducing new types of coaches. In the 151 years of Indian Railways, role of ICF in its 55 years is certainly a remarkable one and will continue to be so in the years to come.

CHAPTER II

ANALYSIS AND INTERPRETATION

2. DATA ANALYSIS AND INTERPRETATION 2.1 PERCENTAGE ANALYSIS TABLE 2.1.1 AGE GROUP OF THE RESPONDENTS AGE <20 YRS 21-25 YRS 26-35 YRS 36-50 YRS >50 YRS TOTAL CHART 2.1.1 AGE GROUP OF THE RESPONDENTS NO.OF.RESPONDENTS 0 27 45 29 9 110 PERCENTAGE(%) 25 41 26 8 100

AGE PERCENTAGE
50 40 30 20 10 <20 YRS 21-25 YRS 26-35 YRS 36-50 YRS >50 YRS 8 25 26 41

INFERENCE: From the above table, it is inferred that, 41% of respondents belongs to 26-35 years, 26% of the respondents belongs to 36-50 years,25 % of respondents belongs to 21-25 years , and 8% of the respondents belongs to above 50 years, 0% of respondents belongs to less than 20 years TABLE 2.1.2 GENDER OF THE RESPONDENTS GENDER MALE FEMALE TOTAL CHART 2.1.2 GENDER OF THE RESPONDENTS NO OF RESPONDENTS 74 36 110 PERCENTAGE(%) 67 33 100

GENDER
67 70 60 50 40 30 20 10 0 MALE FEMALE 33

INFERENCE: From the above table it is inferred that out of 110 respondents ,67% were Male and 33% were Female.

TABLE 2.1.3 EDUCATIONAL QUALIFICATION OF THE RESPONDENTS

EDUCATION DEGREE/DIPLOMA POSTGRADUATE OTHERS TOTAL CHART 2.1.3

NO.OF.RESPONDENTS 65 39 6 110

PERCENTAGE(%) 60 35 5 100

EDUCATIONAL QUALIFICATION OF THE RESPONDENTS

EDUCATIONAL QUALIFICATION
70 60 60 50 40 30 20 10 0 DEGREE/DIPLOMA POSTGRADUATE OTHERS 5 35

INFERENCE: From the table ,it was inferred that 60% of respondents fall in the category of Degree/Diploma,35% of respondents fall in the category of Post graduate, 5% of respondents fall in the category of Others.

TABLE 2.1.4 YEARS OF SREVICE OF THE RESPONDENTS

YEARS OF SERVICE 1-5 YRS 6-10 YRS 11-20 YRS ABOVE 20 YRS TOTAL

NO.OF.RESPONDENTS PERCENTAGE(%) 24 43 33 10 110 22 39 30 9 100

CHART 2.1.4 YEARS OF SREVICE OF THE RESPONDENTS

YEARS OF SERVICE
40 30 20 10 0 1-5 YRS 6-10 YRS 11-20 YRS ABOVE 20 YRS 9 22 39 30

INFERENCE: From the above table it is inferred that 39% of respondents have 6-10 yrs experience, 30% of respondents have 11-20 yrs experience, 22% of respondents have 1-5 yrs experience,9% of respondents have above 20 yrs experience.

TABLE 2.1.5 MONTHLY INCOME OF THE RESPONDENTS

MONTHLY INCOME 10000-20000 20001-30000 30001-40000 40001-50000 >50000 TOTAL

NO.OF.RESPONDENTS 17 37 42 14 0 110

PERCENTAGE(%) 15.45 33.64 38.18 12.73 0 100

CHART 2.1.5 MONTHLY INCOME OF THE RESPONDENTS

MONTHLY INCOME
45.00 40.00 35.00 30.00 25.00 20.00 15.00 10.00 5.00 0.00 10000-20000 20001-30000 30001-40000 40001-50000 >50000 0 15.45 12.73 33.64 38.18

INFERENCE: From the above table it was inferred that 38.18% of respondents are having income 30001-40000/month, 33.64% of respondents are having income 20001-30000/month, 15.45% of respondents are having income 10000-20000/month, 12.73% of respondents are having income 40001-50000/month and 0% of respondents having income above 50000/month. TABLE 2.1.6 AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE ORGANISATION AWARENESS OF VARIOUS WELFARE MEASURES YES NO TOTAL CHART 2.1.6 AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE ORGANISATION

NO.OF.RESPONDENTS PERCENTAGE(%) 80 30 110 72.73 27.27 100

AWARENESS OF WELFARE MEASURES

80.00 60.00 40.00 20.00 0.00

72.73

27.27

YES NO

INFERENCE: From the above table it is inferred that 72.73% were aware of various welfare measures provided by the company and 27.27% were not aware of various welfare measures provided by the company.

TABLE 2.1.7 RATING OF FACILITY BENEFITS Facilities Medical Educatio n Housing Traveling Recreatio n Total 1 50 29 24 12 13 110 Percentag e (%) 45.45 26.36 21.82 10.91 11.82 100 2 39 50 28 13 14 110 percent age(%) 35.45 45.45 25.45 11.82 12.73 100 3 7 19 40 26 Percentag e ( %) 6.64 17.27 36.36 23.64 4 6 7 8 20 33 110 Percentag e(%) 5.45 6.36 7.27 18.18 30 100 5 8 5 10 39 22 110 percentag e (%) 7.27 4.55 9.09 35.55 20 100

28 25.45 110 100

CHART 2.1.7

RATING OF FACILITY BENEFITS:
50.00 45.00 40.00 35.00 30.00 25.00 20.00 15.00 10.00 5.00 0.00 1 2 3 4 5

MEDICAL EDUCATION HOUSING TRAVELLING RECREATION

INFERENCE: From this table it is inferred that 45.45% of the respondents rated medical facility as the first most benefitted facility, 45.45% of the respondents rated educational facility as the second most benefitted facility, 36.36% of the respondents rated housing facility as the third most benefitted facility, 25.45% of the respondents rated recreation facility as the fourth most benefitted facility and 35.45% of the respondents rated travelling facility as the fifth most benefitted facility.

TABLE 2.1.8 SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES PROVIDED MEDICAL HIGHLY HIGHLY FACILITIES SATISFIED SATISFIED NEUTRAL DISSATISFIED DISSATISFIED TOTAL ROUTINE CHK UP 27 56 16 7 4 110 PERCENT(%) 24.55 50. 91 14. 55 6.36 3.63 100 FIRST AID 13 55 32 4 6 110 PERCENT(%) 11. 82 50 29.09 3.63 5.45 100 MEDICINE 18 60 25 3 4 110 SUPPLIED PERCENT(%) 16.36 54. 55 22. 73 2.72 3.63 100 AMBULANCE 14 54 32 5 5 110 SERVICE

PERCENT(%) CHART 2.1.8

12. 73

49. 09

29. 09

4.54

4.54

100

SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES PROVIDED
60 50 40 ROUTINE CHK UP 30 20 10 0 HIGHLY SATISFIED SATISFIED NEUTRAL DISSATISFIED HIGHLY DISSATISFIED FIRST AID MEDICINE SUPPLIED AMBULANCE SERVICE

INFERENCE: From the above table it is inferred that for routine check up 24.55 % of the respondents are highly satisfied, 50.91 % of the respondents are satisfied, 14.55 % of the respondents are neutral, 6.36 % of the respondents are Dissatisfied and 3.63 % of the respondents are highly dissatisfied, for First aid 11.82 % of the respondents are highly satisfied, 50 % of the respondents are satisfied, 29.09% of the respondents are neutral, 3.63 % of the respondents are Dissatisfied and 5.45 % of the respondents are highly dissatisfied, for medicine supplied 16.36 % of the respondents are highly satisfied, 54.55 % of the respondents are satisfied, 22.72 % of the respondents are neutral, 2.72 % of the respondents are Dissatisfied and 3.63 % of the respondents are highly dissatisfied, For Ambulance service 12.73 % of the respondents are highly satisfied, 49.09 % of the respondents are satisfied, 29.09 % of the respondents are neutral, 4.55 % of the respondents are Dissatisfied and 4.55 % of the respondents are highly dissatisfied.

TABLE 2.1.9 OVERALL SATISFACTION TOWARCS MEDICAL FACILITIES PROVIDED OVERALL SATISFACTION YES NO TOTAL CHART 2.1.9 OVERALL SATISFACTION TOWARDS MEDICAL FACILITIES PROVIDED NO.OF RESPONDENTS 90 20 110

PERCENTAGE(%) 81. 82 18. 18 100

OVERALL SATISFACTION OF MEDICAL FACILITY
90.00 80.00 70.00 60.00 50.00 40.00 30.00 20.00 10.00 0.00 YES NO 18.18 81.82

INFERENCE: From the above table it is inferred that 81.82% of respondents are satisfied with the overall medical facility provided and 18.18% of the respondents are not satisfied with the overall medical facility. TABLE 2.1.10 :SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES

EDUCATION FACILITIES REIMBURSEMENT OF TUTION FEE PERCENT(%) SCHOLARSHIP PERCENT(%)

HIGHLY SATISFIED 33 30 17 15.45

HIGHLY SATISFIED NEUTRAL DISSATISFIED DISSATISFIED TOTAL 56 50. 91 57 51. 82 57 51. 82 15 13. 64 29 26.36 28 25.45 5 4.54 6 5.45 10 9.09 1 0.90 1 0.90 2 1.81 110 100 110 100 110 100

EDUCATIONAL LOAN 13 PERCENT(%) 11. 82 CHART 2.1.10

SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES PROVIDED
60 50 40 30 20 SCHOLARSHIP 10 0 EDUCATIONAL LOAN REIMBURSEMENT OF TUTION FEE

INFERENCE:

From the above table it is inferred that Reimbursement of tuition fee 30 % of the respondents are highly satisfied, 50.91 % of the respondents are satisfied, 13.64 % of the respondents are neutral, 4.54 % of the respondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied, for scholarship 15.45 % of the respondents are highly satisfied, 51.82 % of the respondents are satisfied, 26.36% of the respondents are neutral, 5.45% of the respondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied, for educational loan 11.82 % of the respondents are highly satisfied, 51.82 % of the respondents are satisfied, 25.45% of the respondents are neutral, 9.09 % of the respondents are Dissatisfied and 1.81% of the respondents are highly dissatisfied.

TABLE 2.1.11

OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES

SATISFIED OVERALL YES NO TOTAL CHART 2.1.11

NO.OF.RESPONDENTS PERCENTAGE(%) 97 13 110 88.18 11. 82 100

OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES

OVERALL SATISFACTION OF EDUCATIONAL FACILITIES
100.00 80.00 60.00 40.00 20.00 0.00 YES NO 11.82 88.18

INFERENCE: From the above table it is inferred that 88.18% of respondents are satisfied with the overall educational facility provided and 11.82% of the respondents are not satisfied with the overall educational facility. TABLE 2.1.12 SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES CANTEEN HIGHLY HIGHLY SATISFIED SATISFIED NEUTRAL DISSATISFIED DISSATISFIED TOTAL

QUALITY OF FOOD PERCENT(%) QUANTITY OF FOOD PERCENT(%) PRICE PERCENT(%) CHART 2.1.12

17 15.45 14 12.73 17 15.45

66 60 63 57.27 60 54.55

17 15.45 27 24.55 26 23.64

5 4.54 6 5.45 6 5.45

5 4.54 0 0 1 0.9

110 100 110 100 110 100

SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES
70 60 50 40 30 20 PRICE 10 0 HIGHLY SATISFIED SATISFIED NEUTRAL DISSATISFIED HIGHLY DISSATISFIED QUALITY OF FOOD QUANTITY OF FOOD

INFERENCE: From the above table it is inferred that for quality of food 15.45 % of the respondents are highly satisfied, 60% of the respondents are satisfied, 15.45 % of the respondents are neutral, 4.54 % of the respondents are Dissatisfied and 4.54 % of the respondents are highly dissatisfied, for quantity of food 12.73 % of the respondents are highly satisfied, 57.27% of the respondents are satisfied, 24.55% of the respondents are neutral, 5.45 % of the respondents are Dissatisfied and 0 % of the respondents are highly dissatisfied, for price of the food 15.45 % of the respondents are highly satisfied, 54.54 % of the respondents are satisfied, 23.64 % of the respondents are neutral, 5.45 % of the respondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied.

TABLE 2.1.13

OVERALL SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES

OVERALL SATISFACTION YES NO TOTAL CHART 2.1.13

NO.OF.RESPONDENTS 87 23 10

PERCENTAGE(%) 79.09 20. 91 100

OVERALL SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES

OVERALL SATISFACTION OF CANTEEN FACILITIES

20.91 YES NO 79.09

INFERENCE: From the above table it is inferred that 79.09% of respondents are satisfied with the overall canteen facility provided and 20.91% of the respondents are not satisfied with the overall canteen facility. TABLE 2.1.14 PERSONS AVAILING HOUSING LOANS:

AVAILING HOUSING LOAN YES NO TOTAL CHART 2.1.14

NO.OF.RESPONDENTS PERCENTAGE(%) 78 32 110 70. 91 29. 09 100

PERSONS AVAILING HOUSING LOANS:

AVAILING HOUSING LOAN

29.09 YES NO 70.91

INFERENCE: From the above table it is inferred that 70.91% of the respondents are availing housing loan and 29.09 % of the respondents are not availing housing loan.

TABLE 2.1.15 SATISFACTION TOWARDS HOUSING FACILITY:

SATISFIED HOUSING YES NO TOTAL CHART 2.1.15

NO.OF.RESPONDENTS PERCENTAGE(%) 62 48 110 56.36 43.64 100

SATISFACTION TOWARDS HOUSING FACILITY:

SATISFACTION TOWARDS HOUSING FACILITY

43.64 56.36

YES NO

INFERENCE: From the above table it is inferred that 56.36% of respondents are satisfied with the housing facility provided and 43.64% of the respondents are not satisfied with the housing facility provided.

TABLE 2.1.16 RECREATION FACILITY THAT VALUES MOST:

RECREATION FACILITY HOLIDAY HOMES CLUBS SPORTS EVENTS TOTAL CHART 2.1.16

NO OF RESPONDENTS 70 26 14 110

PERCENTAGE(%) 63. 64 23. 64 12.72 100

RECREATION FACILITY THAT VALUES MOST:

RECREATION THAT BENEFITS MOST
12.73 23.64 63.64

HOLIDAY HOMES CLUBS SPORTS EVENTS

INFERENCE: From the above table it is inferred that 63.64 % of the respondents values Holiday Homes as beneficial,23.64% of the respondents values clubs as beneficial recreation and 12.73 % of the respondents values sports events as a beneficial recreation .

TABLE 2.1.17 :RATING FOR INTRAMURAL FACILITIES

FACILITIES DRINKING WATER PERCENTAGE% SEATING ARRANGEMENTS

1 66

2 16

3 14

4 5

5 4 3.64 2

6 1 0.91 3

7 2 1.82 1

8 2 1.82 2

9 0 0.00 1

10 0 0.00 2

TOTAL 110 100 110

60.00 14.55 12.73 4.55 51 35 11 2

PERCENTAGE% FIRST AID APPLIANCES PERCENTAGE% LATRINES&URINALS PERCENTAGE% SPITTOONS PERCENTAGE% LIGHTING PERCENTAGE% WASHING PLACE PERCENTAGE% CHANGING ROOMS PERCENTAGE% REST ROOMS PERCENTAGE% CANTEEN PERCENTAGE% CHART 2.1.17

46.36 31.82 10.00 1.82 12 16 20 26

1.82 14

2.73 4

0.91 5 4.55 5

1.82 3 2.73 9 8.18 8

0.91 6 5.45 0 0.00 8 7.27 1 0.91 7 6.36 14

1.82 4 3.64 4 3.64 16

100 110 100 110 100 110

10.91 14.55 18.18 23.64 12.73 3.64 5 4.55 5 4.55 45 12 20 25 15 15

10.91 18.18 22.73 13.64 13.64 4.55 6 5.45 18 14 15 12 11 15

12.73 13.64 10.91 10.00 13.64 7.27 13 10 13 2 5 4.55 20 1 0.91 10

14.55 100 2 1.82 5 4.55 13 110 100 110 100 110

40.91 16.36 11.82 9.09 5 4.55 2 1.82 3 2.73 20 7 6.36 10 9.09 7 6.36 15 7 6.36 3 2.73 5 4.55 9 12

11.82 1.82 18 19

10.91 16.36 17.27 18.18 9.09 5 4.55 6 5.45 9 8.18 9 8.18 8 7.27 7 6.36 10 9.09 10 9.09 15 17 27

15.45 24.55 12.73 9 8.18 6 20 23

11.82 100 19 110

18.18 20.91 4 3.64 9 8.18

17.27 100 16 110

18.18 13.64 8.18

13.64 5.45

14.55 100

RATING FOR INTRAMURAL FACILITIES:

70.00 60.00 50.00 40.00 30.00 20.00 10.00 0.00

INFERENCE: From this table it is inferred that 60% of the respondents rated first for Drinking water ,31.82 % of the respondents rated second for seating arrangement,11.82 % of the respondents rated third for lighting,18.18% of the respondents rated fourth for first aid appliances,13.64% of the respondents rated fifth for latrines & urinals,13.64% of the respondents rated six forcanteen,18.18% of the respondents rated seven for washing place,7.27% of the respondents rated eight for spittoons,12.73% of the respondents rated nine for changing rooms and 17.27% of the respondents rated ten for rest rooms.

TABLE 2.1.18

BENEFITS OF EMPLOYEE WELFARE

BENEFITS CREATS EFFICIENCY PERCENTAGE(%) IMP PHY& MENTAL HEALTH PERCENTAGE(%) INCREASE STANDRD OF LIVING PERCENTAGE(%) LOYALTY TOWARDS THE WORK PERCENTAGE(%) PROMOTE HEALTHY IR PERCENTAGE(%)

1 58 52.72

2 30 27.27

3 5 4.54

4 7 6.36

5 10 9.09

TOTAL 110 100

29 26.36

44 40

19 17.27

12 10.90

6 5.45

110 100

34 30.90

38 34.54

24 21.81

10 9.09

4 3. 64

110 100

27 24. 55

33 30

14 12.72

21 19.09

15 13.63

110 100

28 25.45

22 20

27 24. 55

23 20.90

10 9.09

110 100

CHART 2.1.18 BENEFITS OF EMPLOYEE WELFARE

60 50 40 30 20 10 0 1 2 3 4 5

CREATS EFFICIENCY IMP PHY& MENTAL HEALTH INCREASE STANDRD OF LIVING LOYALTY TOWARDS THE WORK PROMOTE HEALTHY IR

INFERENCE: From this table it is inferred that for 52.73 % of respondents welfare creates efficiency towards work,for 40% of the respondents welfare improves Physical and Mental health, for 24.55% of the respondents welfare promotes healthy Industrial relationship, for 19.09% of the respondents welfare creates Loyalty towards the work and for 4% of respondents welfare increases standard of living.

TABLE 2.1.19

WELFARE PROVIDES MOTIVATION: MOTIVATIONAL FACTOR YES NO TOTAL CHART 2.1.19 WELFARE PROVIDES MOTIVATION: NO.ON RESPONDENTS 72 38 110

PERCENTAGE(%) 65.45 34.55 100

MOTIVATIONAL FACTOR

34.55 YES NO 65.45

INFERENCE: From the above table it is inferred that for 65.45% of respondents welfare act as a motivational factor and for 34.55% of respondents welfare is not acting as a motivational factor

TABLE 2.1.20 FREQUENCY OF GETTING FEEDBACK:

FREQUENCY OF GETTING FEEDBACK OFTEN OCCASIONALLY NEVER TOTAL CHART 2.1.20

NO.OF RESPONDENTS 20 74 16 110

PERCENTAGE(%) 18.18 67.27 14.55 100

FREQUENCY OF GETTING FEEDBACK

FREQUENCY OF GETTING FEEDBACK

14.55

18.18 OFTEN OCCASIONALLY NEVER

67.27

INFERENCE: From the above table it is inferred that 67.27% of respondents are occasionally asked for the feedback about the welfare measures,18.18% of respondents are often asked for the feedback and 14.55 % of the respondents are never asked for the feedback.

TABLE 2.1.21 MODE OF DETERMINING WELFARE REQUIREMENTS:

DETERMINING THROUGH OBSERVATION SUGGESTIONS PERFORMANCE INTERVIEW TOTAL 2.1.21

NO.OF.RESPONDENTS 20 44 37 9 110

PERCENTAGE(%) 18.18 40.00 33.64 8.18 100

MODE OF DETERMINING WELFARE REQUIREMENTS:

DETERMINING WELFARE REQUIREMENTS
8.18 18.18 33.64 40.00 OBSERVATION SUGGESTIONS PERFORMANCE INTERVIEW

INFERENCE: From the above table it is inferred that 18.18% the welfare requirement is determined by observation, 40% the welfare requirement is determined by suggestion, 8.18% the welfare is determined by interview and 33.64% the welfare requirement is determined by performance.

TABLE 2.1.22 SATISFACTION OF OVERALL WELFARE MEASURES:

SATISFIED WITH OVERALL WELFARE MEASURES YES NO TOTAL

NO.OF.RESPONDENTS 72 38 110

PERCENTAGE(%) 65.45 34.55 100

CHART 2.1.22 SATISFACTION OF OVERALL WELFARE MEASURES

OVERALL SATISFACTION TOWARDS WELFARE MEASURES

34.55

YES 65.45 NO

INFERENCE: From the above table it is inferred that 65.45% of the respondents are satisfied with overall welfare measures provided and 34.55% of the respondents are not satisfied with overall welfare measures provided.

2.2 STATISTICAL ANALYSIS 2.2.1 WEIGHTED AVERAGE AIM: To find out the employees opinion towards rating the various Medical facilities Table 2.2.1.1 Satisfaction level towards various Medical facilities Medical facilities Routine checkup(X1) First aid(X2) Medicine Supplied(X3) Ambulance service(X4) Highly satisfied 27 13 18 14 satisfied 56 55 60 54 Neutral 16 32 25 32 Dissatisfied 7 4 3 5 Highly Dissatisfied 4 6 4 5

Rank Weight(W)

1 5

2 4

3 3

4 2

5 1

X1 27 56 16 7 4

WX1 135 224 48 14 4 ™WX1=425

X2 13 55 32 4 6

WX2 65 220 96 8 6 ™WX2=395

X3 18 60 25 3 4

WX3 90 240 75 6 4 ™WX3=415

X4 14 54 32 5 5

WX4 70 216 96 10 5 ™WX4=397

™W=(5+4+3+2+1)=15 WEIGHTED AVERAGE=(™WXi) / (™W)

WEIGHTED AVERAGE=(™WXi) / (™W) (Where i=1,2,3,4«.) W1=425/15=28.33 W2=395/15=26.33 W3=415/15=27.67 W4=397/15=26.47

MEDICAL FACILITIES Routine checkup First aid Medicine Supplied Ambulance service

WEIGHTED AVERAGE 28.33 26.33 27.67 26.47

RANK 1 4 2 3

CONCLUSION: It is concluded that most of the respondents said that the company provides the best routine check up facility to the respondents. weightage given fro routine check up is 28.33, ,weightage given for Medicine supplied is 27.67 ,weightage given for ambulance service is 26.47 and weightage given for first aid is 26.33

AIM: To find out the employees opinion towards rating the various Educational facilities Table 2.2.1.2 Satisfaction level towards various Educational facilities Educational facilities Reimbursement of Tuition Fee(X1) Scholarship(X2) Educational loan (X3) Highly satisfied 33 satisfied 56 Neutral 15 Dissatisfied 5 Highly Dissatisfied 1

17 13

57 57

29 28

6 10

1 2

Rank Weight(W)

1 5

2 4

3 3

4 2

5 1

X1 33 56 15 5 1

WX1 165 224 45 10 1 ™WX1=445

X2 17 57 29 6 1

WX2 85 228 87 12 1 ™WX2=413

X3 13 57 28 10 2

WX3 65 228 84 20 2 ™WX3=399

™W=(5+4+3+2+1)=15 WEIGHTED AVERAGE=(™WXi) / (™W) (Where i=1,2,3,4«.)

WEIGHTED AVERAGE=(™WXi) / (™W)

W1=445/15=29.67 W2=413/15=27.53 W3=399/15=26.60 EDUCATIONAL FACILITIES Reimbursement of Tuition Fee WEIGHTED AVERAGE 29.67 RANK

1

Scholarship Educational loan

27.53 26.60

2 3

CONCLUSION: It can be concluded that most of the respondents are satisfied with the reimbursement of tuition fee provided by the company.the weightage given for Reimbursement of tution fee is 29.67,weightage given for scholarship is 27.53 and thw weightage given for Educational loan is 26.60.

2.2.2 ONE WAY ANOVA AIM: To find out the amount of variation within each of these samples ,relative to the amount of variation between the samples regarding the rank assigned by the employees about various facilities. TABLE 2.2.2.1 RATING OF FACILITY BENEFITS Facilities Medical Education for children Housing Travelling Recreation TOTAL 1 50 29 2 39 50 3 7 19 4 6 7 5 8 5

24 12 13 128

28 13 14 144

40 26 28 120

8 20 33 74

10 39 22 84

HYPOTHESIS (H0): There is no difference in rank assigned by respondents for various facilities. HYPOTHESIS (H1): There is difference in rank assigned by respondents for various facilities. T=Total of all the individual values of n items. Here , T=550 and n=25, k=5 Correction factor=(T)2/n=(550*550)/25 =12,100 Total SS(sum of squares)=sum of squares of all the observations - (T)2/n =™Xij2-(T)2/n SST=502+392+72+62+82+292+502+192+72+52+242+282+402+82+102+122+132+262+202+ 392+132+142+282+332+222 -12100 =16702-12100

= 4602 SS BETWEEN=™(Tj)2/nj --(T)2/n = (128) 2/5+(144) 2/5+(120) 2/5+(74) 2/5+(84) 2/5 =3276.8+4147.2+2880+1095.2+1411.2 =12810.40 -12100 =710.4 SS WITHIN==™Xij2 - ™(Tj)2/nj = 16702-12810.40 = 3891.6 ONE ±WAY ANOVA TABLE SOURCES OF VARIATION BETWEEN SAMPLES WITHIN SAMPLES TOTAL SUM OF SQUARES DEGREES OF FREEDOM (k-1) (5-1)=4 (n-k) (25-5)=20 (n-1) (25-1)=24 MEAN SQUARE F-ratio F-RATIO (5% Flimit) F(4,20) =2.87

710.4

710.4/4=177.6

177.6/194.58 =0.9127

3891.6 4602

3891.6/20=194.58

At 5% level of significance,the tabulated value is 2.87 Calculated value =0.9127 Therefore , Calculated value(0.9127) < tabulated value(2.87) Hence ,H0 is accepted and H1 is rejected. CONCLUSION: It was observed that there is no significant difference in rank assigned by respondents for various Facilities.

AIM: To find out the amount of variation within each of these samples ,relative to the amount of variation between the samples regarding the rank assigned by the employees about various facilities. TABLE 2.2.2.2 BENEFITS OF EMPLOYEE WELFARE BENEFITS Creates efficiency towards work Improves physical & Mental health Increases the standard of living Loyalty towards the work Promote healthy industrial relationship 1 58 2 30 3 5 7 4 5 10

29

44

19

12

6

34

38

24

10

4

27

33

14

21

15

28

22

27

23

10

HYPOTHESIS (H0): There is no variation among the respondents in rating the benefits HYPOTHESIS (H1): There is variation among the respondents in rating the benefits. T=Total of all the individual values of n items. Here , T=550 and n=25, k=5 Correction factor=(T)2/n=(550*550)/25 =12,100 Total SS(sum of squares)=sum of squares of all the observations - (T)2/n =™Xij2-(T)2/n SST=582+292+342+272+282+302+442+382+332+222+52+192+242+142+272+72+122+102+212+ 232+102+62+42+152+102 -12100

=16354-12100 = 4254 SS BETWEEN=™(Tj)2/nj --(T)2/n = (176) 2/5+(167) 2/5+(89) 2/5+(73) 2/5+(45) 2/5 =6195+5577.8+1584.2+1065.8+405-12100 =14828-12100 =2728 SS WITHIN==™Xij2 - ™(Tj)2/nj = 16354-14828 = 1526 ONE ±WAY ANOVA TABLE SOURCES OF VARIATION BETWEEN SAMPLES WITHIN SAMPLES TOTAL SUM OF SQUARES DEGREES OF FREEDOM (k-1) (5-1)=4 (n-k) (25-5)=20 (n-1) (25-1)=24 MEAN SQUARE F-ratio F-RATIO (5% Flimit) F(4,20) =2.87

2728

2728/4= 682

682/76.3 =8.93

1526 4254

1526/20=76.3

At 5% level of significance,the tabulated value is 2.87 Calculated value =8.93 Therefore , Calculated value(8.93) > tabulated value(2.87) Hence ,H0 is rejected and H1 is accepted. CONCLUSION: It was observed that there is variation among the respondents in rating the benefits.

CHAPTER III

SUMMARY AND CONCLUSION

3.1 FINDINGS OF THE STUDY
1) It was found that 0% of respondents belongs to less than 20 years ,25 % of respondents belongs to 21-25 years,41% of respondents belongs to 26-35 years,26% of the respondents belongs to 36-50 years and 8% of the respondents belongs to above 50 years.

2)67% were Male employees and 33% were Female employees.

3) 60% of respondents fall in the category of Degree/Diploma,35% of respondents fall in the category of Post graduate, 5% of respondents fall in the category of Others. 4) 22% of respondents have 1-5 yrs experience, 39% of respondents have 6-10 yrs experience, 30% of respondents have 11-20 yrs experience, 9% of respondents have above yrs experience. 5) 15.45% of respondents are having income 10000-20000/month, 33.64% of respondents are having income 20001-30000/month, 38.18% of respondents are having income 3000140000/month, 12.73% of respondents are having income 40001-50000/month and 0% of respondents having income above 50000/month. 6) 72.73% were aware of various welfare measures provided by the company and 27.27% were not aware of various welfare measures provided by the company. 7) 45.45% of the respondents rated medical facility as the first most benefitted facility, 45.45% of the respondents rated educational facility as the second most benefitted facility, 36.36% of the respondents rated housing facility as the third most benefitted facility, 25.45% of the respondents rated recreation facility as the fourth most benefitted facility and 35.45% of the respondents rated travelling facility as the fifth most benefitted facility 8) For routine check up 24.55 % of the respondents are highly satisfied, 50.91 % of the respondents are satisfied, for First aid 11.82 % of the respondents are highly satisfied, for medicine supplied 16.36 % of the respondents are highly satisfied,For Ambulance service 12.73 % of the respondents are highly satisfie 9)Most of the respondents are satisfied with over all medical facility provided.

10).For the Reimbursement of tuition fee 30 % of the respondents are highly satisfied, 50.91 % of the respondents are satisfied, 13.64 % of the respondents are neutral, 4.54 % of the respondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied, for scholarship 15.45 % of the respondents are highly satisfied, 51.82 % of the respondents are satisfied, 26.36% of the respondents are neutral, 5.45% of the respondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied, for educational loan 11.82 % of the respondents are highly satisfied, 51.82 % of the respondents are satisfied, 25.45% of the respondents are neutral, 9.09 % of the respondents are Dissatisfied and 1.81% of the respondents are highly dissatisfied. 11) Most of the respondents are satisfied with over all Educational facility provided. 12) For quality of food 15.45 % of the respondents are highly satisfied, 60% of the respondents are satisfied, 15.45 % of the respondents are neutral, 4.54 % of the respondents are Dissatisfied and 4.54 % of the respondents are highly dissatisfied, for quantity of food 12.73 % of the respondents are highly satisfied, 57.27% of the respondents are satisfied, 24.55% of the respondents are neutral, 5.45 % of the respondents are Dissatisfied and 0 % of the respondents are highly dissatisfied, for price of the food 15.45 % of the respondents are highly satisfied, 54.54 % of the respondents are satisfied, 23.64 % of the respondents are neutral, 5.45 % of the respondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied. 13) Most of the respondents are satisfied with the overall canteen facility provided 14)56.36% of respondents are satisfied with the housing facility provided and 43.64% of the respondents are not satisfied with the housing facility provided. 15) 63.64 % of the respondents values Holiday Homes as beneficial,23.64% of the respondents values clubs as beneficial recreation and 12.73 % of the respondents values sports events as a beneficial recreation . 16)60% of the respondents rated first for Drinking water ,31.82 % of the respondents rated second for seating arrangement,11.82 % of the respondents rated third for lighting,18.18% of the respondents rated fourth for first aid appliances,13.64% of the respondents rated fifth for latrines & urinals,13.64% of the respondents rated six forcanteen,18.18% of the respondents rated seven for washing place,7.27% of the respondents rated eight for spittoons,12.73% of the respondents rated nine for changing rooms and 17.27% of the respondents rated ten for rest rooms.

17) For 52.73 % of respondents welfare creates efficiency towards work,for 40% of the respondents welfare improves Physical and Mental health, for 24.55% of the respondents welfare promotes healthy Industrial relationship, for 19.09% of the respondents welfare creates Loyalty towards the work and for 4% of respondents welfare increases standard of living.

18)Most of the employees opined that welfare measures plays as a motivational factor. 19)67.27% of respondents are occasionally asked for the feedback about the welfare measures,18.18% of respondents are often asked for the feedback and 14.55 % of the respondents are never asked for the feedback. 20)18.18% the welfare requirement is determined by observation, 40% the welfare requirement is determined by suggestion, 8.18% the welfare is determined by interview and 33.64% the welfare requirement is determined by performance.

21) 65.45% of the respondents are satisfied with overall welfare measures provided and 34.55% of the respondents are not satisfied with overall welfare measures provided.

3.2 SUGGESTIONS
1. The Management has to improve the quality and adequate items of the food which is one of the most important basic amenities and it helps to satisfy the employees. 2. The Number of spittoons provided at the work place is not sufficient, so the company has to increase the number of spittoons which keeps the environment clean. 3. Rest room facility has to be sufficiently provided. 4. Housing facility can be improved. 5. Adequate number of first aid appliances has to be provided.

3.3 CONCLUSION
Employee welfare measures are advocated to maintain a strengthen manpower both physically and mentally. The study of various welfare measures brings in to light that the present measures taken by the company. The improvement in working condition are suggested to improve effectiveness of the employee welfares measures like canteen facility, drinking water, spittoons, rest rooms and housing facilities which in turn would build the morale and increase the productivity of the employees .

BIBLIOGRAPHY

BOOKS REFERENCES: 1. Ganasekaran.P, 1ST Edition, 2008, Labour Laws, Aruma Pathippagam, Page No: 46-59.

2. Kothari C.R, 2ND Edition, 2004, Research Methodology Methods and techniques, New age international (P) Ltd, Page No: 1-7.

3. Punekar.S.D, 12TH Edition, 1999, Labour Trade Unionism and Industrial Relations, Himalaya Publishing House, Page No. 51-60.

WEBSITE REFERENCES: www.google.com www.wikipiedia.com www.educationplus.com www.scribd.com CORPORATE REFERENCES: www.icf.gov.in

APPENDIX

QUESTIONNAIRE A STUDY ON ³EMPLOYEE WELFARE MEASURES´IN INTEGRAL COACH FACTORY-CHENNAI Dear Sir /Madam, I am M.Thamarai selvi ; As a part of my curriculum I am doing my summer project on the title ³Effectiveness of Employee welfare measures ³ in your organization .I would be grateful if you kindly spare your precious time to answer the queries. 1. Name: 2. Age: a) Below 20years 3. Gender: a)Male 4. Educational qualification: a) Degree /Diploma b) Post graduate specify_____________________ 5. Designation: ________________________________ 6. Years of service: a) 1-5 years 7. Monthly Income: a) 10000-20000 b) 20001-30000 c) 30001-40000 d) 40001-50000 e) 50001 & Above b)6-10 years c)11-20 years d)Above 20 years c) other b)Female b) 20-25years c) 26-35years d) 36-50years e) Above 50 years

8) Are you aware of various welfare measures provided by ICF? a) Yes b) No

8.1) what are all the Welfare measures you aware of?

______________________________________________________________________________ 9) Rank the following facility that benefits you the most? Facilities Medical Education for children Housing Travelling Recreation 1 2 3 4 5

10) Rate the satisfaction level towards Medical facilities provided by ICF Medical facilities Routine checkup First aid Medicine Supplied Ambulance service Highly satisfied satisfied Neutral Dissatisfied Highly Dissatisfied

11) Are you satisfied with overall Medical facilities provided by the company? a) Yes b) No

12) Rate the satisfaction level towards Educational facilities provided by ICF Educational Highly facilities satisfied Reimbursement of Tuition Fee Scholarship Educational loan satisfied Neutral Dissatisfied Highly Dissatisfied

13) Are you satisfied with overall Educational facilities provided by the company? a) Yes b) No

14) Rate the satisfaction level towards Canteen facility provided by ICF Canteen facilities Quality of food Quantity of food Price Highly satisfied satisfied Neutral Dissatisfied Highly Dissatisfied

15) Are you satisfied with overall Canteen facilities provided by the company? a) Yes b)No

16) Are you provided with the Housing Loans? a) Yes b) No

17) Are you satisfied with the housing facility provided? a) Yes b) No

18) What is the eligibility for availing housing facility? ______________________________________

19) Which recreation facility values/Benefits you the most? a)Holiday Homes

b) Clubs c) Sports Events

20) Rank the following Intramural facilities in accordance to your satisfaction level. Facilities Drinking water Seating arrangement First aid appliances Latrines & Urinals Spittoons Lighting Washing Place Changing rooms Rest rooms Canteen 1 2 3 4 5 6 7 8 9 10

21) According to your perception please rate the following benefits of employee welfare BENEFITS Creates efficiency towards work Improves physical & Mental health Increases the standard of living Loyalty towards the work 1 2 3 4 5

Promote healthy industrial relationship 22) Does welfare benefits provided by the organization plays as a motivational factor? a) Yes b) No

23) How often does the organization get feedback from you towards the welfare measures? a) Often b) Occasionally c) Never 24) How does the company determine your welfare requirements? a) Through Observations d) Through Interview 25) Are you satisfied with the overall welfare measures provided by the organization? a) Yes b) No b) Through Suggestions c) Through Performance

25.1) If no, why__________________________________________________________ 26) Do you have any suggestions to improve the current welfare measures? If so, kindly give your suggestion_______________________________________________ __________________________________________________________________________ __________________________________________________________________________

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