Executive Summery

This project gives us a detailed idea of what is stress and also the definition of stress is been defined. For more detailed study the types of the stress is also defined. By looking at the starting of the project you will find: o Introduction to Human resource o Introduction and Definition of stress o Stress in biological terms o What is stress? o Coping with stress at work place. o Stress management o Workplace stress o Reducing of stress. After the theoretical part I have included the research part. My research work includes two questionnaires. o Burn out test o Stress analysis Questionnaire My research includes the research methodology which contains the information as follows: o Research objectives o Sampling (types and methods of sampling) o Research instrument o Data analysis and interpretation o Employee’s opinion to reduce stress. o Research flowchart

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o Time consideration o Limitation of survey o Advantages and disadvantages of written questionnaire o Finding

INDEX
No 1
1.1 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7

Content Conceptual Framework
Introduction to HR Concept of stress Introduction to stress Stress in Biological terms What is stress Coping with stress at workplace Stress Management Workplace stress Reduce your stress

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1 3 3 8 9 11 15 18 22

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2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.8.1 2.8.2 2.9

Research Methodology
Research objective Sampling Research instrument Data analysis and interpretation Employees opinion about how to reduce stress Research flowchart Time consideration Limitation of the survey Advantages of Written Questionnaires Disadvantages of Written Questionnaires Findings

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27 29 32 36 48 50 51 52 52 53 55

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Bibliography Annexure

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1. CONCEPTUAL FRAMEWORK
(1.1) INTRODUCTION TO HR
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Human Resource Management is an art of managing people at work in such a manner that they give their best to the organization. In simple word human resource management refers to the quantitative aspects of employees working in an organization. Human Resource Management is also a management function concerned with hiring, motivating, and maintains people in an organization. It focuses on people in organization. Organizations are not mere bricks, mortar, machineries or inventories. They are people. It is the who staff and manage organizations. HRM involves the application of management functions and principles. The functions and principles are applied to acquisitioning, developing, maintain, and remunerating employees in organizations. Decisions relating to employees must be integrated. Decision on different aspect of employees must be consistent with other human resource decisions. Decision made must influence the effectiveness of organization. Effectiveness of an organization must result in betterment of services to customers in the form of high-quality product supplied at reasonable costs. HRM function s is not confined to business establishment only. They are applicable to non-business organizations, too such as education, health care, recreation etc.

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perception. orientation and placement. training and development. Human resource management plays an important role in the development process of modern economy. industrial relations and the like. values. motives. attitudes. Before we define “Human Resource Management”. HRM is a broad concept Personnel management and human resource development is a part of HRM.2) CONCEPT OF STRESS (1. job analysis and be sign.2.” (1. motivation and communication. emotions.The scope of HRM is indeed vast.specifically. welfare. the activities included are HR planning. recruitment and selection. maintaining and controlling human resources for effective achievement of organization goals. employee and executive remuneration. and modes of thoughts. it seems good to first define heterogeneous in the sense that they differ in personality. “ Human Resource Management is a process of producing development. All major activities in the working life of his or her entry into an organization until he or she leaves-come under the previews of HRM. safety and health. performance appraisal and job evaluation.1) INTRODUCTION TO STRESS 4 . In fact it is said that all the development comes from the human mind.

Definition: Hans Selye was one of the founding fathers of stress research. These effects have rarely been observed in positive situations. The stress of exhilarating. Some of the theories behind it are now settled and accepted. others are still being researched and debated. although we also recognize that there is an intertwined instinctive stress response to 5 . a great deal of further research has been conducted. A definition should therefore be obvious…except that it is not. it's what we feel when we think we've lost control of events. The most commonly accepted definition of stress (mainly attributed to Richard S Lazarus) is that stress is a condition or feeling experienced when a person perceives that “demands exceed the personal and social resources the individual is able to mobilize. Since then. His view in 1956 was that “stress is not necessarily something bad – it all depends on how you take it. while that of failure. as it is something we have all experienced. During this time.” Selye believed that the biochemical effects of stress would be experienced irrespective of whether the situation was positive or negative.A lot of research has been conducted into stress over the last hundred years. creative successful work is beneficial. This is the main definition used by this section of Mind Tools. and ideas have moved on. What complicates this is that intuitively we all feel that we know what stress is. there seems to have been something approaching open warfare between competing theories and definitions: Views have been passionately held and aggressively defended. with a range of harmful biochemical and long-term effects.” In short. Stress is now viewed as a "bad thing". humiliation or infection is detrimental.

unexpected events. from the late 1980's. Biological • Stress (biological). an early '80s punk rock band from Athens. a song by the French band Justice on their debut album Other • • Stress (game). Compressive stress. some types include: o Chronic stress. phonological use of prominence in language 6 . Stress (band). the stress at which a material begins to deform plastically. The types of stress are as follows Mechanical • • • Stress (physics). positive stress that can lead to improved long-term functioning Workplace stress. Stress (punk band). an early '80s melodic rock band from San Diego. physiological or psychological stress. Yield stress. the stress applied to materials resulting in their compaction. Stress. stress caused by employment o o Music • • • • • Accent (music). card game Stress (linguistics). persistent stress which can lead to illness and mental disorder Eustress. Stress (Neo-Psychedelic band). The stress response inside us is therefore part instinct and part to do with the way we think. the average amount of force exerted per unit area.

It is a measure of the intensity of the total internal forces acting within a body across imaginary internal surfaces. Chronic Stress Chronic stress is stress that lasts a long time or occurs frequently. Stress is a measure of the average amount of force exerted per unit area. also called engineering or nominal stress. Stress is a concept that is based on the concept of continuum. Symptoms of chronic stress can be: • • • • • • • upset stomach headache backache insomnia anxiety depression anger 7 . the average amount of force exerted per unit area. as a reaction to external applied forces and body forces. stress is expressed as Where Is the average stress.Stress (physics). In general. Chronic stress is potentially damaging. It was introduced into the theory of elasticity by Cauchy around 1822. and Is the force acting over the area .

In the most severe cases it can lead to panic attacks or a panic disorder. There are a variety of methods to control chronic stress, including exercise, healthy diet, stress management, relaxation techniques, adequate rest, and relaxing hobbies. Ensuring a healthy diet containing magnesium may help control or eliminate stress, in those individuals with lower levels of magnesium or those who have a magnesium deficiency. Chronic stress can also lead to a magnesium deficiency, which can be a factor in continued chronic stress, and a whole host of other negative medical conditions caused by a magnesium deficiency. It has been discovered that there is a huge upsurge in the number of people who suffer from this condition. A very large number of these new cases suffer from insomnia. In a review of the scientific literature on the relationship between stress and disease, the authors found that stress plays a role in triggering or worsening depression and cardiovascular disease and in speeding the progression of HIV/AIDS.

Compressive stress:
Compressive stress is the stress applied to materials resulting in their compaction (decrease of volume). When a material is subjected to compressive stress, then this material is under compression. Usually, compressive stress applied to bars, columns, etc. leads to shortening. Loading a structural element or a specimen will increase the compressive stress until the reach of compressive strength. According to the properties of the material, failure will occur as yield for materials with ductile behavior (most

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metals, some soils and plastics) or as rupture for brittle behavior (geometries, cast iron, glass, etc). In long, slender structural elements -- such as columns or truss bars -- an increase of compressive force F leads to structural failure due to buckling at lower stress than the compressive strength. Compressive stress has stress units (force per unit area), usually with negative values to indicate the compaction. However in geotechnical engineering, compressive stress is represented with positive values.

(1.2.2) Stress in Biological terms:

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Stress is a biological term which refers to the consequences of the failure of a human or animal body to respond appropriately to emotional or physical threats to the organism, whether actual or imagined. It includes a state of alarm and adrenaline production, short-term resistance as a coping mechanism, and exhaustion. It refers to the inability of a human or animal body to respond. Common stress symptoms include irritability, muscular tension, inability to concentrate and a variety of physical reactions, such as headaches and accelerated heart rate. The term "stress" was first used by the endocrinologist Hans Selye in the 1930s to identify physiological responses in laboratory animals. He later broadened and popularized the concept to include the perceptions and responses of humans trying to adapt to the challenges of everyday life. In Selye's terminology, "stress" refers to the reaction of the organism, and "stressor" to the perceived threat. Stress in certain circumstances may be experienced positively. Eustress, for example, can be an adaptive response prompting the activation of internal resources to meet challenges and achieve goals. The term is commonly used by laypersons in a metaphorical rather than literal or biological sense, as a catch-all for any perceived difficulties in life. It also became a euphemism, a way of referring to problems and eliciting sympathy without being explicitly confessional, just "stressed out". It covers a huge range of phenomena from mild irritation to the kind of severe problems that might result in a real breakdown of health. In popular usage almost any event or situation between these extremes could be described as stressful.

(1.2.3) what is Stress?
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The presence of a deadline. The individual will experience symptoms such as tensions. and not on eradicating the presence of stress in our lives. Hence. This knowledge will help you to identify when you need to take a break. as well as how to identify if you are performing at your optimal stress level (OSL) or if you are experiencing negative stress. also known as eustress. It is important to keep this in mind. can help an individual to function at optimal effectiveness and efficiency. for example. Not all stress is bad. it is evident that some form of positive stress can add more color and vibrancy to our lives. headaches 11 . as stress management refers to using stress to our advantage. or emotional frictions. headaches. Hence. It is also your first step towards developing techniques to managing your stress levels. On the other hand. How do you identify if you are suffering from excessive stress? Psychological symptoms commonly experienced include insomnia. Modern day stresses can take the form of monetary needs. or perhaps seek professional help. it is important to manage stress levels so that it does not have an adverse impact on your health and relationships. positive stress. For example.Stress refers to the strain from the conflict between our external environment and us. Competition at work and an increased workload can also cause greater levels of stress. whether you are a student or a working adult. irritability and in extreme cases. In our fast paced world. There is both positive and negative stress. whilst some stress may be seen as a motivating force. Part of managing your stress levels include learning about how stress can affect you emotionally and physically. can push us to make the most of our time and produce greater efficiency. leading to emotional and physical pressure. it is impossible to live without stress. heart palpitations. negative stress can result in mental and physical strain. depending on each individual’s unique perception of the tension between the two forces.

and what is bad. and even more varied methods and techniques of dealing with stress and turning it to our advantages. In order to do so. Physical symptoms take the form of heart palpitations. This will help us to learn to cope with negative stress. Threat stressors are usually when the current situation poses a dangerous threat. namely eustress. breathlessness. there are various stressors. or giving a speech.and an inability to focus. hyper stress and hypo stress. bereavement stressors occur when there is a sense of loss such as the death of a loved one. distress. lunch with the boss. This could be during performance appraisals. Here’s how we differentiate between them. excessive sweating and stomachaches. Lastly. 12 . we must learn to tell when we have crossed the line from positive to negative stress. Performance stressors are triggered when an individual is placed in a situation where he feels a need to excel. and harness the power of positive stress to help us achieve more. such as an economic downturn. Thus. with few people acknowledging the importance and usefulness of positive stress. In our everyday lives. threat. Negative stress can cause many physical and psychological problems. or from an accident. and that which causes stress is also known as a stressor. whilst positive stress can be very helpful for us. and bereavement stressors. or a prized possession. What causes stress? There are many different causes of stress. hence our emphasis should be on differentiating between what is good stress. stress is everywhere and definitely unavoidable. There are 4 main categories of stress. Common lifestyle stressors include performance. Good stress v/s Bad stress: Stress has often been misunderstood to be negative. to name a few.

Examples include highly stressful jobs. Distress We are familiar with this word. the proverbial straws that broke the camel’s back. which prepares your mind and body for the imminent challenges that it has perceived. This occurs when the mind and body is unable to cope with changes. chronic stress persists over a long period of time. They can be categorized into acute stress and chronic stress. Trigger events for distress can be a change in job scope or routine that the person is unable to handle or cope with. or you may end up with severe and chronic physical and psychological reactions. Hyper stress This is another form of negative stress that occurs when the individual is unable to cope with the workload. It is important for you to recognize that your body needs a break. Eustress is a natural physical reaction by your body which increases blood flow to your muscles. and usually occurs when there are deviations from the norm.Eustress: this is a positive form of stress. Acute stress is intense. allowing them to derive the inspiration and strength that is needed. you are likely to have sudden emotional breakdowns over insignificant issues. If you suspect that you are suffering from hyper stress. which require longer working hours than the individual can handle. but does not last for long. 13 . and know that it is a negative form of stress. Athletes before a competition or perhaps a manager before a major presentation would do well with eustress. On the other hand. resulting in a higher heart rate.

The types of stress are named as eustress and distress. hence some stress is inevitable and helpful to us. having negative implications. and are cumulative in nature. Distress is the most commonly-referred to type of stress. Companies should avoid having workers who experience hypo stress as this will cause productivity and mindfulness to fall. whereas eustress is a positive form of stress. This is due to an insufficient amount of stress. hypo stress occurs when a person has nothing to do with his time and feels constantly bored and unmotivated. it would be a good idea to implement some form of job rotation so that there is always something new to learn.Hypo stress Lastly. 14 . Both can be equally taxing on the body. depending on a person's way of adapting to a change that has caused it. If the job scope is boring and repetitive. usually related to desirable events in person's life.

leading to greater job insecurity on the part of those who remain. not all companies have such measures in place. as being able to identify signs of being stressed can help you to take steps to ensure that your overall quality of life does not drop. Undoubtedly. and some have not gotten it quite right. hence the term “Monday Blues”. Hence.4) Coping with Stress at Work place With the rapid advancement of technology. translating into greater productivity.2. However. leading to disastrous consequences to your health and overall wellbeing. This is important. occupational stress is one of the most commonly cited stressors faced by people all over the world. tipping the scales from positive to negative. Some companies organize parties and make their employees feel valued at work. it is up to you to make sure that you can cope with stress at your workplace. What is the reason for this? There is partly the fear from being retrenched in bad times.(1. the problem will only snowball. too much stress can result in negative impacts such as reduced effectiveness and efficiency. Stress refers to the pressure and reactions to our environment which results in psychological and physical reactions. and this has led to greater occupational stress. 15 . Here are 3 simple steps to help you with coping with stress in the workplace. Step 1: Raising Awareness Help yourself to identify when you are facing rising levels of stress. Many people dread going to work. If left unacknowledged. More and more people are feeling isolated and disrespected at work. Whilst some stress is good for motivation and increasing efficiency. These are measures to motivate employees and help them to feel secure at their jobs. Many companies have taken to consulting experts and professionals on ways to increase connectedness and motivation of their employees. the stresses faced at work have also increased. and use it to help you work better.

and you need to condition your mind and practice them so that you can implement it when you are feeling stressed. This will help you to identify the causes of your stress. Step 3: Coping with Stress In order to deal with the situation that is causing you stress. Keep a diary or a list of events that have caused you to feel strong negative emotions. If you experience any of these reactions. remove yourself from it. you need to calm your mind and body so as to stave off the reactions and cope with it in a positive way. such as taking time off. Internal stressors refer to your own thinking and attitude. stop your thought process until you are able to deal with it logically. we can change the way that we cope with it. irritability or the need to escape. If it is an internal stressor. and if you are constantly worried. Often. 16 . Whilst it is not always possible to eradicate them.You can identify if you are feeling stressed by checking if you have any physical or psychological reactions. we only start reacting to stress when a combination of stressors working together exceeds our ability to cope. This can be through different methods. you can try implementing relaxation techniques such as deep breathing. such as the environment or your colleagues at work. The key to making these 3 steps work for you is to practice them. Go outside and take a walk to calm down. These are not instantaneous solutions. or the onset of headaches. identify if you are feeling any overwhelming negative emotions. such as excessive sweating or heart palpitations. External stressors refer to things beyond your control. Step 2: Identify the Cause You need to be able to analyze the situation and identify what is causing the rise in stress. or that are likely stressors. These stressors can be external and internal. If a situation is triggering your stress and you are unable to calm down. Alternatively.

which are inter-linked with stress. Unfortunately. As a relaxation response the body tries to get back balance in its homeostasis. Immediate disorders such as dizzy spells.(1. Like "stress reactions". can induce risky body-mind disorders. we don't get relaxing and soothing situations without asking. tension. if not escapable.2. anxiety attacks. cardiovascular and nervous systems and lead individuals to habitual addictions.5) Stress Management Stress management is the need of the hour. In such unsettling moments we often forget that stressors. are fairly manageable and treatable. tightened muscles and an exhausted mind crave for looseness. mind-body exhaustion or our erring attitudes. Stress. To be relaxed we have to strive to create such situations. "relaxation responses" and stress management techniques are some of the body's important built-in response systems. Moreover. However hard we try to go beyond a stress situation. we tend to overlook causes of stress and the conditions triggered by those. be it our anxiety. and restore the energy level. 17 . sleeplessness. today. Some hormones released during the 'fight or flight' situation prompt the body to replace the lost carbohydrates and fats. The knotted nerves. nervousness and muscle cramps can all result in chronic health problems. life seems to find new ways of stressing us out and plaguing us with anxiety attacks. either quick or constant. They may also affect our immune.

In cases of relocation. For instance. Many times.Recognizing a stressor: It is important to recognize whether you are under stress or out of it. adventurous sports or having a baby. These have an immunosuppressive effect. when we encounter them voluntarily. the adrenal gland releases corticosteroids. more often than not. we wilt at the face of unknown and imagined threats. It is important to remain attentive to such symptoms and to learn to cope with the situations. Being able to laugh stress away is the smartest way to ward off its effects. A sense of humor also allows us to perceive and appreciate the incongruities of life and provides moments of delight. Laughter: Adopting a humorous view towards life's situations can take the edge off everyday stressors. During stress. which are converted to cortical in the blood stream. We cope better with stressful situation. we fail to realize that we are reacting under stress. even if we are under the influence of a stressful condition and our body reacts to it internally as well as externally. when we are compelled into such situations against our will or knowledge. Not being too serious or in a constant alert mode helps maintain the equanimity of mind and promote clear thinking. The emotions we experience directly affect our immune system. But. Lee 18 . tight muscles or various body aches that something is wrong. dizzy spells. This also happens when the causes of stress are there long enough for us to get habituated to them. promotion or layoff. The body constantly tries to tell us through symptoms such as rapid palpitation. stress may mount when one is coerced into undertaking some work against one's will. we tend to respond positively under stress. Dr. The positive emotions can create neurochemical changes that buffer the immunosuppressive effects of stress.

What Laughter Can Do Against Stress And Its Effects? • Laughter lowers blood pressure and reduces hypertension. • Laughter triggers the release of endorphins—body's natural painkillers. increases the amount and activity of T lymphocytes—the natural killer cells. and growth hormone. Stanley Tan at Loma Linda University School of Medicine have produced carefully controlled studies showing that the experience of laughter lowers serum cortical levels. • It increases muscle flexion. Laughter also increases the number of T cells that have suppresser receptors. • Produces a general sense of well-being. 19 . • Reduces stress hormones (studies shows. cortical. • It provides good cardiac conditioning especially for those who are unable to perform physical exercise. • Boosts immune function by raising levels of infection-fighting T-cells. laughter induces reduction of at least four of neuroendocrine hormones—epinephrine. It is beneficial for patients suffering from emphysema and other respiratory ailments. • Laughter cleanses the lungs and body tissues of accumulated stale air as it empties more air than it takes in. associated with stress response). diseasefighting proteins called Gamma-interferon and disease-destroying antibodies called B-cells. relaxation and fluent blood circulation in body.Berk and fellow researcher Dr. dopac.

g.000 workers. Three-quarters of employees believe the worker has more on-the-job stress than a generation ago. resources. substance abuse). etc. Many studies suggest that psychologically demanding jobs that allow employees little control over the work process increase the risk of cardiovascular disease. and cognitive impairment (e. Evidence also suggests that stress is the major cause of turnover in organizations. Stress-related disorders encompass a broad array of conditions. fatigue. health care costs were nearly 50% greater for workers reporting high levels of stress in 20 . Workers who report experiencing stress at work also show excessive health care utilization. depression. One-quarter of employees view their jobs as the number one stressor in their lives.. maladaptive behaviors (e.g. these conditions may lead to poor work performance or even injury.g.2. anxiety. including psychological disorders (e. tension.. On the basis of research by the National Institute for Occupational Safety and Health and many other organizations.). aggression. Job stress is also associated with various biological reactions that may lead ultimately to compromised health. About one-third of workers report high levels of stress.. High levels of stress are associated with substantial increases in health service utilization.g. In a 1998 study of 46. it is widely believed that job stress increases the risk for development of back and upper-extremity musculoskeletal disorders. dissatisfaction. post-traumatic stress disorder) and other types of emotional strain (e. In turn. or needs of the worker.(1. Health and Healthcare Utilization Problems at work are more strongly associated with health complaints than are any other life stressor-more so than even financial problems or family problems. Stress is a prevalent and costly problem in today's workplace..6) Workplace Stress Workplace stress is the harmful physical and emotional response that occurs when there is a poor match between job demands and the capabilities. concentration and memory problems). such as cardiovascular disease.

more than 26% of men and 21 . for workers reporting high levels of both stress and depression. increasing to 56% in 1995 and 60 % in 2000. differences in individual characteristics such as personality and coping skills are most important in predicting whether certain job conditions will result in stress-in other words. what is stressful for one person may not be a problem for someone else. Views differ on the importance of worker characteristics versus working conditions as the primary cause of job stress. In 1990.comparison to “low risk” workers. This viewpoint leads to prevention strategies that focus on workers and ways to help them cope with demanding job conditions. and for job redesign as a primary prevention strategy. Results showed a trend across these periods suggestive of increasing work intensity. including conditions recognized as risk factors for job stress. and 2000. Causes of Workplace Stress Job stress results from the interaction of the worker and the conditions of work. According to one school of thought. However. scientific evidence suggests that certain working conditions are stressful to most people. Similarly. Additionally. no change was noted in the period 1995–2000 (data not collected in 1990) in the percentage of workers reporting sufficient time to complete tasks. 1995. A substantial percentage of Americans work very long hours. By one estimate. The differing viewpoints suggest different ways to prevent stress at work. The increment rose to nearly 150%. increasing to 54% in 1995 and to 56% in 2000. were conducted in Member States of the European Union in 1990. an increase of more than $1. Personal interview surveys of working conditions. Although the importance of individual differences cannot be ignored. 50% of workers reported they work against tight deadlines at least one-fourth of their working time in 1990. periods of disability due to job stress tend to be much longer than disability periods for other occupational injuries and illnesses. Such evidence argues for a greater emphasis on working conditions as the key source of job stress. the percentage of workers reporting that they worked at high speeds at least one-fourth of their working time was 48%.700 per person annually.

Clearly define workers' roles and responsibilities. there has been an upward trend in hours worked among employed women. evidence is rapidly accumulating to suggest that stress plays an important role in several types of chronic health problems-especially cardiovascular disease. The effects of job stress on chronic diseases are more difficult to see because chronic diseases take a long time to develop and can be influenced by many factors other than stress. Design jobs to provide meaning. an increase in extended work weeks (>40 hours) by men. These figures represent a considerable increase over the previous three decades. and psychological disorders. 22 • • • • . Signs of Workplace Stress Mood and sleep disturbances. How to Change the Organization to Prevent Job Stress • Ensure that the workload is in line with workers' capabilities and resources. and a considerable increase in combined working hours among working couples. upset stomach and headache. stimulation. and opportunities for workers to use their skills. Nonetheless. friends and girlfriends or boyfriends are examples of stress-related problems.more than 11% of women worked 50 hours per week or more in 2000. Prevention A combination of organizational change and stress management is often the most useful approach for preventing stress at work. According to the Department of Labor. especially for women. Give workers opportunities to participate in decisions and actions affecting their jobs. musculoskeletal disorders. Improve communications-reduce uncertainty about career development and future employment prospects. and disturbed relationships with family. particularly couples with young children.

g. there was no reduction in claims in a matched group of 22 hospitals that did not implement stress prevention activities. there was a 70% reduction in malpractice claims in 22 hospitals that implemented stress prevention activities. Paul Fire and Marine Insurance Company conducted several studies on the effects of stress prevention programs in hospital settings. Discrimination inside the workplace. the frequency of medication errors declined by 50% after prevention activities was implemented in a 700-bed hospital. Program activities included (1) employee and management education on job stress. In contrast. In a second study. (e. nationality and language ) • St. (2) changes in hospital policies and procedures to reduce organizational sources of stress. Establish work schedules that are compatible with demands and responsibilities outside the job.• • Provide opportunities for social interaction among workers. In one study. 23 . and (3) establishment of employee assistance programs.

Job analysis: . It helps you to cut through clutter and distraction to get to the heart of what you need to do. and keep your workload under control. do their damage and flit back out again.2.We have all experienced that appalling sense of having far too much work to do and too little time to do it in. highpressure role. Rational & positive thinking: You are thinking negatively when you fear the future. it is oftentimes something that is easy to overlook. Job Analysis is a useful technique for getting a firm grip on what really is important in your job so that you are able to perform excellently. To do an excellent job. We can choose to ignore this. Job Analysis is a key technique for managing job overload – an important source of stress. Job Analysis is the first step in doing this. and what constitutes success within it. with their significance having barely been 24 . The risks here are that we become exhausted. The first of the action-oriented skills that we look at is Job Analysis. By understanding the priorities in your job. or expect failure. Negative thinking damages confidence. The alternative is to work more intelligently. Unfortunately.(1. Each of these can lead to intense stress.7) Reduce your stress 1. you can focus on these activities and minimize work on other tasks as much as possible. negative thoughts tend to flit into our consciousness. and work unreasonably long hours to stay on top of our workload. put yourself down. This helps you get the greatest return from the work you do. criticize yourself for errors. harms performance and paralyzes mental skills. fast-moving. doubt your abilities. you need to fully understand what is expected of you. by focusing on the things that are important for job success and reducing the time we spend on low priority tasks. While this may seem obvious. in the hurly-burly of a new. 2. that we have so much to do that we do a poor quality job and that we neglect other areas of our life.

When you analyze your diary at the end of the period. we do not challenge them properly. you should be able to see the most common and the most damaging thoughts. Ask yourself whether 25 . One approach to it is to observe your "stream of consciousness" as you think about the thing you're trying to achieve which is stressful. Here are some typical negative thoughts you might experience when preparing to give a major presentation: • Fear about the quality of your performance or of problems that may interfere with it. • Worry about how the audience (especially important people in it like your boss) or the press may react to you.noticed. Then let them go. Do not suppress any thoughts. Instead. Rational Thinking The next step in dealing with negative thinking is to challenge the negative thoughts that you identified using the Thought Awareness technique. just let them run their course while you watch them. Look at every thought you wrote down and challenge it rationally. and write them down on our free worksheet as they occur. Thought Awareness is the process by which you observe your thoughts and become aware of what is going through your head. Another more general approach to Thought Awareness comes with logging stress in your Stress Diary. as you cannot manage thoughts that you are unaware of. which means that they can be completely incorrect and wrong. Tackle these as a priority using the techniques below. Thought awareness is the first step in the process of managing negative thoughts. • • Dwelling on the negative consequences of a poor performance. or Self-criticism over a less-than-perfect rehearsal. Since we barely realize that they were there.

and have you taken steps to reduce the likelihood of them happening or their impact if they do? What will you do if they occur? And what do you need others to do for you? • Worry about other people's reactions: If you have prepared well. If people are not fair. then remind yourself that the purpose of the practice is to identify areas for improvement. you made a mistake at work. the best thing to do is ignore their comments and rise above them. but that doesn't mean you're bad at your job. make sure you take the long view about incidents that you're finding 26 . you've done as much as you can to give a good performance. Tip: Don't make the mistake of generalizing a single incident. OK. then fair people are likely to respond well. If you perform as well as you reasonably can. What evidence is there for and against the thought? Would your colleagues and mentors agree or disagree with it? Looking at the examples. • Problems with issues outside your control: Have you identified the risks of these things happening. then you should be satisfied. so that these can be sorted out before the performance. • Worries about performance during rehearsal: If some of your practice was less than perfect. prepared and rehearsed enough? If you have done all of these. Similarly.the thought is reasonable. and you do the best you can. the following challenges could be made to the negative thoughts we identified earlier: • Feelings of inadequacy: Have you trained yourself as well as you reasonably should have? Do you have the experience and resources you need to make the presentation? Have you planned.

It can also be useful to look at the situation and see if there are any useful opportunities that are offered by it. make sure that your negative thoughts are genuinely important to achieving your goals. you can use them to undo the damage that negative thinking may have done to your self-confidence.stressful. Tip: Your affirmations will be strongest if they are specific. 27 . By basing your affirmations on the clear. are expressed in the present tense and have strong emotional content. positive thoughts and affirmations to counter any remaining negativity. you should be able to see quickly whether the thoughts are wrong or whether they have some substance to them. Then. rational assessments of facts that you made using Rational Thinking. Where there is some substance. doesn't mean that they will ALWAYS be so for you in the future. think how you would challenge these thoughts. which everyone has to go through at some stage. Positive Thinking & Opportunity Seeking By now. The final step is to prepare rational. imagine that you are your best friend or a respected coach or mentor. Tip: If you find it difficult to look at your negative thoughts objectively. When you challenge negative thoughts rationally. take appropriate action. Just because you're finding these new responsibilities stressful now. and don't just reflect a lack of experience. you should already be feeling more positive. Look at the list of negative thoughts and imagine the negative thoughts were written by someone you were giving objective advice to. However.

you will be seen as someone who can handle difficult challenges." • Problems issues outside your control: "I have thought through everything that might reasonably happen and have planned how I can handle all likely contingencies.Continuing the examples above. I am well positioned to give an excellent performance." • Worry about other people's reaction: "Fair people will react well to a good performance. In the examples above. part of Positive Thinking is to look at opportunities that the situation might offer to you. You will acquire new skills. I will rise above any unfair criticism in a mature and professional way." If appropriate. As well as allowing you to structure useful affirmations. successfully overcoming the situations causing the original negative thinking will open up opportunities. and you may open up new career opportunities. 28 . This has put me in a position where I can deliver a great performance. write these affirmations down on your worksheet so that you can use them when you need them. I am very well placed to react flexibly to events. Make sure that identifying these opportunities and focusing on them is part of your positive thinking. I am going to perform well and enjoy the event. positive affirmations might be: • Problems during practice: "I have learned from my rehearsals." • Worries about performance: "I have prepared well and rehearsed thoroughly.

it also has a positive value. It’s an opportunity when it offers potential gain. Research Methodology (2. The types of stress are named as eustress and distress. the superior performance that an athlete or stage performer gives in “clutch” situations. But it is different in the case of bank employees. Similarly. demand or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important. This is a complicated definition. depending on a person's way of adapting to a change that has caused it. many professionals see the pressures of heavy workloads and deadlines as positive challenges that enhance the quality of their work and the satisfaction the get from their job. The employees who have the simple table work also have to face the problem of stress. whereas eustress is a positive form of stress. having negative implications. Such individuals often use stress positively to rise to the occasion and perform at or near their maximum.2. Both can be equally taxing on the body. usually related to desirable events in person's life. Due to recession the banking sector is also facing the problem of employee cut-offs and so the work load of the existing employees increases and the feel stressed. The bank employees are the people who also have to achieve the certain target and so for the non achievement of target the employees remain stressed and tensed. Stress is not necessarily bad in and of itself. Distress is the most commonly-referred to type of stress. Although stress is typically discussed in a negative context.1) Research Objective: Stress is a dynamic condition in witch an individual is confronted with an opportunity. 29 . Consider for example. and are cumulative in nature.

we don't get relaxing and soothing situations without asking. Stress. can induce risky body-mind disorders. The knotted nerves. are fairly manageable and treatable. sleeplessness. life seems to find new ways of stressing us out and plaguing us with anxiety attacks. tension. Like "stress reactions". if not escapable. Unfortunately. Some hormones released during the 'fight or flight' situation prompt the body to replace the lost carbohydrates and fats. which are inter-linked with stress. either quick or constant. They may also affect our immune. As a relaxation response the body tries to get back balance in its homeostasis. mind-body exhaustion or our erring attitudes. Moreover. In such unsettling moments we often forget that stressors. This research is to carry out the study that how much stressed the employees of the banks are and how do their stress affect their work life. we tend to overlook causes of stress and the conditions triggered by those. Immediate disorders such as dizzy spells. so a sample of 14 to 15 employees are selected from all the three banks for the research of stress among them. output etc. 30 . social life. However hard we try to go beyond a stress situation. "relaxation responses" and stress management techniques are some of the body's important built-in response systems. tightened muscles and an exhausted mind crave for looseness.Stress management is the need of the hour. and restore the energy level. be it our anxiety. nervousness and muscle cramps can all result in chronic health problems. anxiety attacks. today. To be relaxed we have to strive to create such situations. cardiovascular and nervous systems and lead individuals to habitual addictions.

the entire population will be sufficiently small. The population is defined in keeping with the objectives of the study.2) Sampling Sample: I have taken the sample of 35 employees from three different banks of Bhavnagar. and the researcher must rely on logic and judgment. In probability samples. These include convenience sampling. Sometimes. Probability methods include random sampling. each member of the population has a known non-zero probability of being selected. but carefully chosen sample can be used to represent the population. and the researcher can include the entire population in the study. This type of research is called a census study because data is gathered on every member of the population. judgment sampling. Usually. The sample reflects the characteristics of the population from which it is drawn. There are no strict rules to follow. In non probability sampling. I have selected only those three banks which are affiliated to the public and are specialized in consumer needs fulfillment. All the employees were of the same designations. Sampling methods are classified as either probability or non probability. It is incumbent on the researcher to clearly define the target population. and stratified sampling. Reason: As we find the employees of the bank to be more stressful as more and more employees are taking VRS and are dismissed because of inflation. A small. members are selected from the population in some nonrandom manner.(2. systematic sampling. the population is too large for the researcher to attempt to survey all of its members. quota 31 .

Stratified sampling is often used when one or more of the stratums in the population have a low incidence relative to the other stratums. Sampling error is the degree to which a sample might differ from the population. the degree to which the sample differs from the population remains unknown. 32 . As long as the list does not contain any hidden order. and snowball sampling. Stratified sampling is commonly used  probability method that is superior to random sampling because it reduces sampling error. so the pool of available subjects becomes biased. When there are very large populations. A stratum is a subset of the population that shares at least one common characteristic. Each member of the population has an equal and known chance of being selected. After the required sample size has been calculated. Random sampling is then used to select subjects from each stratum until the number of subjects in that stratum is proportional to its frequency in the population. this sampling method is as good as the random sampling method. The advantage of probability sampling is that sampling error can be calculated. Systematic sampling is frequently used to select a specified number of records from a computer file. The researcher first identifies the relevant stratums and their actual representation in the population. it is often difficult or impossible to identify every member of the population. Systematic sampling is often used instead of  random sampling.sampling. results are reported plus or minus the sampling error. It is also called an Nth name selection technique. In non probability sampling. When inferring to the population. Its only advantage over the random sampling technique is simplicity. every Nth record is selected from a list of population members. Random sampling is the purest form of  probability sampling.

For example. without incurring the cost or time required to select a random sample. Judgment sampling is a common non-  probability method. even though the population includes all cities. It may be extremely difficult or cost prohibitive to locate respondents in these situations. the sample is selected because they are convenient. Then convenience or judgment sampling is used to select the required number of subjects from each stratum. This is usually and extension of convenience sampling. While this technique can dramatically lower search costs. where the stratums are filled by random sampling. As the name implies. it comes at the 33 . When using this method. a researcher may decide to draw the entire sample from one "representative" city. the researcher must be confident that the chosen sample is truly representative of the entire population. Quota sampling is the non-probability  equivalent of stratified sampling. Snowball sampling is a special non-  probability method used when the desired sample characteristic is rare. This differs from stratified sampling. Like stratified sampling. The researcher selects the sample based on judgment. the researcher first identifies the stratums and their proportions as they are represented in the population. Snowball sampling relies on referrals from initial subjects to generate additional subjects. Convenience sampling is used in exploratory research where the researcher is interested in getting an inexpensive approximation of the truth. This non-probability method is often used during preliminary research efforts to get a gross estimate of the results.

committed people become deeply disillusioned with a job or career from which they have previously derived much of their identity and meaning.3) Research Instrument: Checking Yourself for Burnout Burnout occurs when passionate. This tool can help you check yourself for burnout. Fill in values appropriately on the sheet. and tedious or unpleasant things crowd in. showing the score and interpretation in row 30. Apply the score to the scoring table underneath to get the interpretation.expense of introducing bias because the technique itself reduces the likelihood that the sample will represent a good cross section from the population. It comes as the things that inspire passion and enthusiasm are stripped away. This will automatically calculate scores for you and interpret these scores. so that you can get a feel for whether you are at risk of burnout. If you choose to use the manual method. Checking Yourself for Burnout 34 . then calculate the total of the scores as described in the instructions (note that this uses a slightly different scoring method from the spreadsheet). It helps you look at the way you feel about your job and your experiences at work. Using the Tool: • • Work through the table on paper and calculate values manually. Introduction: This tool can help you check yourself for burnout. (2.

Questionnaire 35 .

No Questions 1 2 3 Do you feel run down and drained of physical or emotional energy? Do you find that you are prone to negative thinking about your job? Do you find that you are harder and less sympathetic with people than perhaps they deserve? Do you find yourself getting easily irritated by small problems. or by your coworkers and team? Do you feel misunderstood or unappreciated by your co-workers? Do you feel that you have no-one to talk to? Do you feel that you are achieving less than you should? Do you feel under an unpleasant level of pressure to succeed? Do you feel that you are not getting what you want out of your job? Do you feel that you are in the wrong organization or the wrong profession? Are you becoming frustrated with parts of your job? Do you feel that organizational politics or bureaucracy frustrate your ability to do a good job? Do you feel that there is more work to do than you practically have the ability to do? Do you feel that you do not have time to do many of the things that are important to doing a good quality job? Do you find that you do not have time to plan as much as you would like to? Total Not at all Rarely Sometimes Ofte n Very often 4 5 6 7 8 9 10 11 12 13 14 15 36 .

you may be at risk of burnout. Please write the total number of ‘x’ at the space given at the bottom of each column Answer Not at all Rarely Sometimes Often Very often Number Weight 0 1 2 3 4 Weighted Total >= N -1 5 1 18 2 35 3 45 4 5 Questions Yes No No sign of burnout here! Little sign of burnout here.Instructions: For each question. particularly if work? scores are Be you satisfied with the performance you give at your several high Do you think that you are suffering from depression? You are at severe risk of burnout .do something about this urgently Do you worry about your colleague's opinion about you? You are at very severe risk of burnout . put an 'X' in the column that most applies.do something about this urgently Do you discuss your problem with your spouse or friend or any other close to you? Do you work more than 8 hours? 37 . Put one 'X' only in each row. unless some factors are particularly severe Arecareful .

So they are facing the problem of work overload and thus they get stressed. (2.4) Data analysis and Interpretation The project report shows the information of the level of stress which the employees are facing as the period of recession is going the employee cut-off and turnover ratios are found to be high so the workload for the existing employees are high.6 7 8 9 10 11 12 13 You have an important function at your home and your boss asks to give a 4 hour over time. what will be your response? Do you regularly spend time for entertainment? Is your social life balanced? Do you plan your work before doing? Do you fear about the quality of your performance? Are you a heart patient? Do you get tensed at your non achievement of your target? Do you feeling stress some times? If the answer of the above question is Yes then answer the following: Is the reason of your stress your work load? Are you stressed because of your family problems? Do you get stressed when your boss scolds You? Do you try to find any solution for the problem of your stress? (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress? a) b) c) d) e) To make the survey report more clear the above questionnaire was also filled. 38 . As a result the employees have given proper response and the report of the questionnaire is presented in the project.

do something about this urgently You are at very severe risk of burnout .you may be at risk of burnout.you may be at risk of burnout. particularly if several scores are high You are at severe risk of burnout .do something about this urgently response 0 3 10 0 0 39 . particularly if several scores are high You are at severe risk of burnout . unless some factors are particularly severe Be careful . unless some factors are particularly severe Be careful .do something about this urgently You are at very severe risk of burnout .do something about this urgently response 0 6 8 0 0 no sign of burn out little sign of burnout Be careful severe risk Very high The Report of a Bank >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here.Let’s have a watch on the basic data of the survey: The report of a bank >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here.

Taking a look on the data of all the three banks. If all the graphs are compared.N o s ig n L i t t l e s ig n Be care fu l S e v e r e r is k V e r y h ig h The report of a Bank >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here. unless some factors are particularly severe Be careful . particularly if several scores are high You are at severe risk of burnout . it is seen that the employees working in SBS are found less stressed out compared to other banks.do something about this urgently You are at very severe risk of burnout . it is seen that the ratio of stressed employees in AXIS banks are high as compared to all the other banks. 40 .you may be at risk of burnout. This can be because it’s a public sector.do something about this urgently response 0 5 3 0 0 No sign little sign be careful Severe risk Very high It is seen from the above data that the employees working in the banks are at the risk of two levels that is “a little sign of burn out” and “be careful”.

do something about this urgently response 0 14 21 0 0 no sign little sign Be carefull severe risk Very high From the above graph it can be seen that maximum employees of all the banks are at a moderate level of risk of burnout while the employees who were found with a little sign of burnout is less. unless some factors are particularly severe Be careful . So the ratio of little sign of burnout and moderate level of burnout is 2:3. 1.you may be at risk of burnout. particularly if several scores are high You are at severe risk of burnout . Are you satisfied with the performance you give at your work? Yes No No response 41 .do something about this urgently You are at very severe risk of burnout .Let’s have a look on the overall result of the survey >= -1 5 18 35 45 Yes No No response No sign of burnout here! 27 8 0 Little sign of burnout here.

Do you think that you are suffering from depression? Yes 7 28 No No response 0 Yes No No response 20 % of the employee feel that they are suffering from depression while 80 % of the employee feel that that they are free from the depression 3. Do you worry about your colleague's opinion about you? Yes 9 26 No No response 0 Yes No No response 42 . 2.From the diagram it is clear that 77 % of the employees are satisfied with the performance they give in the work while 23 % of the employees are not satisfied.

Yes 31 4 No No response 0 26% of the employees worry about their colleague’s opinion about them while 74% of the employees are not concern with the opinion about their colleague. 4. Do you discuss your problem with your spouse or friend or any other close to you? Yes 32 3 No No response 0 Yes No No response 91% of the employees of the bank discuss their problem and share their feelings with their spouse or friends or others while 9 % of the employee is not concerned with it. 5. Do you work more than 8 hours? 43 .

7. Do you regularly spend time for entertainment? 44 . what will be your response? Yes 14 19 No No response 2 Yes No No response 40 % of the employees are proved to be work dedicated and they are ready to miss the important function at their house while 54 % of the employees said no and 6 % of the employee did not gave any answer. You have an important function at your home and your boss asks to give a 4 hour over time.89% of the employees work for more than 8 hours which is the starting point of Yes 20 15 No No response 0 Yes No No response the stress while 11 % of the employees don’t work for more than 8 hours. 6.

Yes No No response 57% of the employee spent regular time on entertainment which helps us to remain stress free while 43 % of the employees don’t do that. Is your social life balanced? Yes 19 14 No No response 2 Yes No No response 54 % of the employees find their social life to be balanced while 40 % of the employees don’t have their social life balanced. 8. 9. 6% of the employees remain silent. Do you plan your work before doing? Yes 31 4 45 No No response 0 .

Do you fear about the quality of your performance? Yes 22 13 No No response 0 Yes No No response 63% of the employees fear the quality of performance which they give while 37 % of the employees don’t fear the quality of their work. 89 % of the employees plan their work before doing while 11 % of the employees don’t plan their work.Yes 1 34 No No response 0 Yes No No response It is a good habit to plan the work you do. Are you a heart patient? 46 . 11. 10.

Yes No No response Here 3 % of the employees are heart patient which is partially the result of stress. Do you feeling stress some times? 47 . 12. 13. Do you get tensed at your non achievement of your target? Yes 25 10 No No response 0 Yes No No response 71% of the employees get tensed at the non achievement of the target while 29 % of the employees work casually.

b) Are you stressed because of your family problems? 48 . 3 % of the employees did not respond.Yes 28 6 No No response 1 Yes No No response 80% of the employees feel stressed sometimes while 17 % of the employees are not feeling stressed. 17 % of the employees did not answer. If the answer of the above question is ‘Yes’ then answer the following: a) Is the reason of your stress your work load? Yes 20 9 No No response 6 Yes No No response 57% of the employees find themselves to be stressed by their work over load. 26 % of the employees are not stressed because of the work overload.

Yes 40 % of the 14 14 No No response 7 Yes No No response employees are stressed because of their family problems 40% by other problems while 20% of the employees did not responded. c) Do you get stressed when your boss scolds you? Yes 10 18 No No response 7 Yes No No response 20% of the employee did not responded when they were asked weather their get stressed because of the scolding of their boss. 51% of the employees don’t get stress because of the scolding of their boss. d) Do you try to find any solution for the problem of your stress? 49 . 29 % of the employees get stressed because of the scolding of their boss.

Yes 24 6 No No response 5 Yes No No response 69 % of the employees try to find the solution of their stress. e) (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress? Yes 11 18 No No response 6 31% of the employees try the yoga and other ayurvedic techniques to reduce Yes No No response their stress while 51 % of the employees use other techniques to reduce stress. 50 .

5) Employee’s opinion about how to reduce stress This project consist of the information about the employees undergoing from stress who working in the banks. Pass your time with your close friends and relatives.(2. In short it was a direct interview of the employees who gave their opinion about how to reduce stress. .Watching TV or listening good “Believe in God” An employee.HDFC Bank  music. So considering this factor this topic becomes one of the most important part of the project as it consists of the opinion of the employees who work in the banks. about life. The AXIS Bank.” An employee. Most of the people frustrate due to lack of positivity and stress level climbs up due to that. The response of employees in the major banks of Bhavnagar like State Bank of Saurashtra. So the opinion if the employees were as follows: “Just smile away” An employee.HDFC Bank   HDFC Bank  Positive attitude is only that reduces stress and achieves success.   employee.AXIS Bank  “Play and watch cricket” An employee.HDFC Bank “Just believe in your self and just do what your heart wants” An -“Talking to family members.AXIS Bank 51 . and The HDFC bank was marvelous and they have given their valuable opinion about reducing stress as a result of the last question included in the questionnaire 2.Going for a walk or long drive” An employee. So get positive attitude about work.HDFC Bank “Respect yourself and give time to yourself” An employee“Working in environment welfares.AXIS Bank  “We should do such activities from which we get happiness and also make others happy. . lot of positive attitude. and forget the stress” An employee.

This will help the organization to boost up the productivity. From the certain sample of employees selected for the research. Bank  “Listen music and spend time with family” An employee. 52 . So we can understand that how overloaded the employees of the bank are. It is also noticed that in the AXIS bank Bhavnagar in the time of afternoon slow instrumental music are been played so that the employees can work stress free. See oneness in all.SBS Bank These opinions are seemed to be valuable and effective as one of the effective things has been noticed that the employees who have got less than 18 marks in the Burnout test have given their opinions about reducing the stress. All are manifested of the supreme GOD” An employee. This is one of the positive things which are seen in the organization who is caring for their employees. Study the scriptures.SBS “Get adjusted with others. only 10 employees have given their opinion how to reduce stress. Find and spend time for prayer.

Design Methodology Determine Feasibility Develop Instruments Select Sample Conduct Pilot Test Revise Instruments Conduct Research Analyze Data Prepare Report 53 . Therefore.(2. Notice that there are two feedback loops in the flow chart to allow revisions to the methodology and instruments. Each item in the flow chart depends upon the successful completion of all the previous items.6) Research Flowchart Questionnaire research design proceeds in an orderly and specific manner. it is important not to skip a single step.

but other commitments allow me to spend only two hours a day on this study. The hours estimate is used for budget planning and the duration estimate is used to develop a project time line. For example. The best advice is to be generous with your time estimates. To arrive at your final time estimates. add the individual estimates.(2. The following form may be used as an initial checklist in developing time estimates. They simply cannot give all their time to any one project. Things almost always take longer than we think they should. The first one (Hours) is your best estimate of the actual number of hours required to complete the task. and my "duration" estimate is two days. The second one (Duration) is the amount of time that will pass until the task is completed. Most researchers and business-people have to divide their time among many projects. my estimate of goal clarification may be four hours. 54 . My "hours" estimate is four hours.7) Time Considerations Many researchers underestimate the time required to complete a research project. Sometimes these are the same and sometimes they are different. This checklist contains two time estimates for each task.

8) Limitation of the survey  The questionnaires were filled be 35 employees working in the three major Banks of Bhavnagar i. This may create a problem in the research.e.  of view of employees differs as per their designations. Axis Bank. So the scope of sample findings was less.) The responses of the employees cannot be accurate as the problem of language  even by spending so much the result may not be reasonable. One of the other problems of questionnaire is the cost. HDFC Bank and SBS Bank.1) Advantages of Written Questionnaires 55 . (These problems are not in all cases. So the point  The employees from whom the questionnaires are filled are in a heavy workload so some of the questionnaires filled by the employees who are in stress cannot be called reasonable. The questionnaire was filled by 35 employees of different designations.  and understanding arises.(2. Many a times the employees may not be really conscious or may not be bothered about (2.8. Some times it may be possible that  the questionnaire.

When a respondent receives a questionnaire in the mail. Low response is the curse of statistical analysis.  Questionnaires are familiar to most people. Response rates vary widely from one questionnaire to another 56 . There is uniform question presentation and no middle-man bias. The researcher's own opinions will not influence the respondent to answer questions in a certain manner. Unlike other research methods.  Questionnaires are less intrusive than telephone or face-to-face surveys. Questionnaires are very cost effective when compared to face-toface interviews. Written questionnaires become even more cost effective as the number of research questions increases. There are no verbal or visual clues to influence the respondent. Data entry and tabulation for nearly all surveys can be easily done with many computer software packages. he is free to complete the questionnaire on his own time-table.  Questionnaires reduce bias. It can dramatically lower our confidence in the results. This is especially true for studies involving large sample sizes and large geographic areas. (2. the respondent is not interrupted by the research instrument.  Questionnaires are easy to analyze.8. Nearly everyone has had some experience completing questionnaires and they generally do not make people apprehensive.2) Disadvantages of Written Questionnaires  One major disadvantage of written questionnaires is the possibility of low response rates.

By allowing frequent space for comments. Housewives sometimes respond for their husbands.. A questionnaire requesting factual information will probably not be affected by the lack of personal contact. In essence. It is a confounding error inherent in questionnaires. A questionnaire probing sensitive issues or attitudes may be severely affected.90%). it's natural to assume that the respondent is the same person you sent the questionnaire to. Comments are among the most helpful of all the information on the questionnaire.e.  Another disadvantage of questionnaires is the inability to probe responses. Questionnaires are structured instruments. the researcher can partially overcome this disadvantage. For a variety of reasons.(10% . they often lose the "flavor of the response" (i. The lack of personal contact will have different effects depending on the type of information being requested. however. well-designed studies consistently produce high response rates.  When returned questionnaires arrive in the mail. Kids respond as a prank. This may not actually be the case. Many times business questionnaires get handed to other employees for completion. and they usually provide insightful information that would have otherwise been lost.  Nearly ninety percent of all communication is visual. the respondent may not be who you think it is. They allow little flexibility to the respondent with respect to response format. Gestures and other visual cues are not available with written questionnaires. respondents often want to qualify their answers). 57 .

More frequently. Finally. For example. a written survey to a group of poorly educated people might not work because of reading skill problems. This can be because of high level of stress. And the employees who got less than 25 marks do not mind about their colleague’s opinion. It is proved from the survey that the employees who have scored more than 25 marks in the burnout test are concern about the opinion of their colleagues. Thus it is proved that the colleagues opinion also play a lead role in the 58 . While at the same time the employ that have scored less than 20 marks in the burnout test are satisfied with the performance.9) Findings It is analyzed from the questionnaire filled by the employees that the employees who have scored more than 20 marks in the burnout test are not satisfied with the performance which they give in the organization. Thus it is proved that the employees who are desired to give better performance than their original performance are found more stressful than the others. From the sample of 35 bank employees who have been surveyed. (2. people are turned off by written questionnaires because of misuse. one is found to be a heart patient. Very rare of the employee are to be found suffering from depression. questionnaires are simply not suited for some people.

Failure of a plan may also lead a person 59 . Thus we can conclude that the employees who are above 20 don’t have their social life balanced. Thus it is proved that stress may affect our social life also. The employees who have scored 28-29 marks in the burnout test don’t believe in sharing their problems with their spouse or friend or any closed one. In the second questionnaire one of the question was “You have an important function at your home and your boss asks to give a 4 hour over time what will be your response ‘Yes or No’?” the employees have given their opinion as per their mood. The employees were asked weather they plan their work or not. Thus we can say that sharing your problems with your spouse or close friends is a better idea to reduce stress. moderate answers were given. The employees scoring more than 25 marks were not found their work planned. While considering the point of view of entertainment it depends upon the mood of the employees. The entertainment is considered one of the most ultimate solutions to reduce stress. This may be because they may not be getting time for entertainment or they may not be interested in the same. One of the questions was asked that were their social life balanced? It is observed that the employees who have scored above 20 marks in the burnout test did not have their social life balanced. Thus the employees who plan their work have scored below 25 marks in the burnout test except some cases as there are always some drawbacks in making plan. Those who mind about their colleague’s opinion are found to be more stressful.increase and decrease of the stress level. Most of the employees do not spend regular time in entertainment.

Most of the employees who have scored more than 20 marks fear about their quality of work they give. This aspect is not dependent of the burnout level. From this we can conclude that all the employees are given achievable target and naturally by the non-achievement of the target all the employees may get stressed. One of the other possibilities is that the employees have responded positively to show themselves to be good. All the 30 employees have accepted that they try to find the solution of their stress. The burnout scores of the employees who practice yoga are either more than 25 or less than 20. Thus we can conclude that the employees have reduced their stress by yoga therapy and other employees have just started the yoga because of high level of burnout 60 . 10 employees out of 30 employees practice yoga to reduce their stress and the other 20 employees don’t practice yoga.to stress. But this is not concern with the burnout score. 10 employees are not stressed because of the workload but because of their family problem. This aspect depends upon the dedication of work. The employees having more than 10 marks in the burnout test says that they are under stress. Out of 35 employees of the sample 20 of the employees accepted that the reason for their stress is workload. Thus we can conclude that planning of the work may help to reduce stress level. A question was asked that weather you get stressed at the nonachievement of their target? All the employees have responded positively. So it is meaningless to compare this question with the burnout test. 5 of the employees are not suffering from stress. 14 employees out of 30 employees who are stressed feel stressful when their boss scolds them while 16 employees refused that they are not stressed because their boss scolds them.

BIBILIOGRAPHY o o www. So the accuracy of data depends upon the response of the employees.The above analysis is done by the data received from the questionnaire. Robbins” Burn Out tool – Questionnaire Self analysis of questionnaire o o 61 . 3.com Organizational Behavior “Stephen P.mindtool.

4. ANNEXURE Questionnaire 62 .

Put all n often 1 Do you feel run down and drained of physical or emotional energy? 2 Do you find that you are prone to negative thinking about your job? 3 Do you find that you are harder and less sympathetic with people than perhaps they deserve? 4 Do you find yourself getting easily irritated by small problems. put an 'X' in the column that most applies. or by your coworkers and team? 5 Do you feel misunderstood or unappreciated by your co-workers? 6 Do you feel that you have no-one to talk to? 7 Do you feel that you are achieving less than you should? 8 Do you feel under an unpleasant level of pressure to succeed? 9 Do you feel that you are not getting what you want out of your job? 10 Do you feel that you are in the wrong organization or the wrong profession? 11 Are you becoming frustrated with parts of your job? 12 Do you feel that organizational politics or bureaucracy frustrate your ability to do a good job? 13 Do you feel that there is more work to do than you practically have the ability to do? 14 Do you feel that you do not have time to do many of the things that are important to doing a good quality job? 15 Do you find that you do not 63 have time to plan as much as you would like to? Total .No Questions Not at Rarely Sometimes Ofte Very Instructions: For each question.

Please write the total number of ‘x’ at the space given at the bottom of each column N 1 2 3 4 5 Questions Are you satisfied with the performance you give at your work? Do you think that you are suffering from depression? Do you worry about your colleague's opinion about you? Do you discuss your problem with your spouse or friend or any other close to you? Do you work more than 8 hours? Yes No Number Weight Weighted Total 6Answer have an important function at your home and your boss You Not at all 0 asks to give a 4 hour over time.do something about this urgently You are at severe when your boss scolds You? Do you try to find severe risk offor the problem of your stress? this urgently You are at very any solution burnout .you may be at risk of burnout. unless some factors are particularly severe Is the reason of your stress your work load? Be careful . what will be your response? Rarely 1 7 Do you regularly spend time for entertainment? Sometimes 2 3 8Often your social life balanced? Is Very often 4 9 Do you plan your work before doing? 10 Do you fear about the quality of your performance? 11 Are you a heart patient? 12 Do you get tensed at your non achievement of your target? 13 Do you feeling stress some times? >= -1 5 a) 18 b) c) 35 d) 45 e) If the answer of the above question is Yes then answer the No sign of burnout here! following: Little sign of burnout here. particularly if several scores are Are you stressed because of your family problems? high Do you get stressedrisk of burnout .do something about (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress? 64 .

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